NBN

NBN Outage Report

Why is my NBN service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 03/31/2026 01:10

March 31: Problems at NBN

NBN is having issues since 12:00 PM AEST. Are you also affected? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Ocean Shores, Adelaide, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, Thirlmere, Hobart, Newcastle and Colac.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaBrisbane Internet
AustraliaBrisbane Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @ajmxjain This has been raised with the appropriate teams to resolve and they have advised a Planned Remediation Date (PRD) of 06/03/21. This date is when nbn anticipates having the issue resolved by or be able to provide an update on the progress of the works. 2/4

  • _TimMcMahon Tim McMahon (@_TimMcMahon) reported

    Hey @NBN_Australia! If I keep my Cable modem and router powered with a battery backup, will you keep the HFC network running during a power outage?

  • vungyn Vu Nguyen (@vungyn) reported

    @Aussie_BB Is there any issues with your network at the moment? Can’t connect to the internet and can’t even reach your site on the mobile off the NBN.

  • vgupta6000 Vivek Gupta (@vgupta6000) reported

    @Telstra Cable NBN is down at The Gap 4061 since the storm at 6pm, the 4g backup is so slow that even gmail is not loading. What is the ETA on service restoration.

  • zoomosis ozzmosis (@zoomosis) reported

    @DanieTreg I'm happy you've got a decent connection but bewildered the NBN couldn't fix your problem and it had to come down to replacing wired with wireless. What a shamozzle. A pox on everyone who voted for the substandard NBN many of us got.

  • DodosGhost 💧Madame Muck (@DodosGhost) reported

    @DrRonBaumann @TurnbullMalcolm Nup. Never forgiven him for scuttling ALP’s NBN in favour of the junk, and costlier version that has been dumped on us.

  • joew49 JoeW. I block Racists, PC wankers, RWNJ, fascists! (@joew49) reported

    @NBN_Australia Yes and they improved the service for a short while. However, it is now back to the bottom! I have close to two thousand TestMyNet results (JoeW11's Speed Test Results) and it's woeful! My VoiP phone service is not of acceptable quality and neither is the NBN Satellite service!

  • librelab Librelab (@librelab) reported

    Update - 02/03/2021 Replaced NTD(Arris) - Thunderstorm on Friday the main culprit. Everything working as usual. Any one with little bit of technical bg will know how much time does it take to rectify an issue when multiple player(RSP,NBN) are involved. 👍👌 to Tangerine&NBN

  • slothyAUS slothy (@slothyAUS) reported

    @blueywz NBN is like going from Maccas wifi to hungry jacks wifi. Aus internet down bad😭

  • steve_wars Steve (@steve_wars) reported

    @paigecardona Aussie broadband. Customer service in Aus, same nbn line share as telstra. Enough said.

  • we_souz dsoWe (@we_souz) reported

    Ongoing issue with @telstra internet. 3 separate calls to @telstra to get help. On phone for hours. No resolution. @telstra sends Nbn tech. Nbn says not their use. Gee thanks! Let’s revert to smoke signals instead!

  • ecojag ecojag (@ecojag) reported

    @PhillipAdams_1 He thrashed, bashed & crashed the NBN as a 'world's best'. As NBN started rolling out, he'd arrive at the Dispatch Box to jeer, smear & then cheer any negative commentary from his benches. Never forget, he corrupted NBN by mixing fibre with corroded copper, blue asbestos network.

  • jkadleccavanagh Josh Kadlec-Cavanagh (@jkadleccavanagh) reported

    @NBN_Australia Hi, I’ve been having dropouts with my NBN connection which are constant and frustrating when trying to work from home. I’ve dealt with my ISP, however, I’m confident this fault is down to the NBN due to what an NBN technician told me. Please DM

  • T4NK_3NGINE David Thomas (@T4NK_3NGINE) reported

    @Telstra another storm, another outage.. Didn't happen until we switched to NBN?? WTF is going on..

  • Lizzie_Pic Liz Pickering (@Lizzie_Pic) reported

    @Optus Hi Tina, we have been through all of that already, to no avail. Suspect problem is with dodgy NBN modem. Our case no is 23594284. Would really appreciate speaking to someone tonight.

  • vgupta6000 Vivek Gupta (@vgupta6000) reported

    @Telstra NBN is down at The Gap, QLD 4061. The 4G backup is so slow that even gmail is not responding. What is the ETA on restoring the service?

  • CooperCodes Cooper & Co Inc 🦄 (@CooperCodes) reported from Melbourne, State of Victoria

    Just had a lovely call from a Scammer saying they were from the NBN and someone had jacked into my Modem and it was an important security breach. They got me to open the Terminal and run a netstat command to show me all the bad connections

  • LiquidWIFI Liquid🍪 (@LiquidWIFI) reported

    nbn is such a good system. dropping out multiple times a day is fantastic lost motivation to keep streaming sorry lads. this sucks ***. i'll be back tomorrow

  • Lizzie_Pic Liz Pickering (@Lizzie_Pic) reported

    Hey @Optus we have no NBN, over the last few hours have tried to escalate via messaging/chat and now you say due to a ‘system upgrade’ IT Support can’t be contacted and can WE try to reach YOU in the next 4 hours 😳. That’s what we’ve been trying to do? Please help, it’s urgent.

  • NewellJanelle Janelle Newell (@NewellJanelle) reported

    @Optus It took TWO hours for nbn to finally say we have an outage. TWO hours, multiple chats and phone calls you!

  • camybobany 😷Camybobany. Distance, mask, wash your hands. 😷 (@camybobany) reported

    Back again #MalcolmTurnbull...communication at this time... Your NBN has completely failed to provide a proper service for hundreds in FNQ, power is still out and I have just found out NBN is going to provide a GENERATOR in an attempt to enable the FTN to operate. 4 I think 🤔

  • BroHilderchump Phteven with a pee haitch (@BroHilderchump) reported

    @belakor9150 @Aussie_BB @Telstra NBN? Gee not much goes wrong with that. I had similar issue. Turned out I had a faulty "prioritise" on one of my wifi clients. Once I reset it went away. A common thing if you are using Google Nest.

  • stinginthetail Queen NomNom De Plume (@stinginthetail) reported

    @Telstra i'm on the messaging thing, Luke, someone came along, demanded to know what my modem lights were showing, i repeated I am calling back re NBN order problem. They went away again. I am only trying to call u guys back - this sucks.

  • ____Jordyn____ Jordyn 💋 (@____Jordyn____) reported

    Find it so disgusting that @Telstra can increase the prices of the NBN premium plan but decrease the upload speed!! Seriously the price should be going down!!! 👎🖕

  • K31299 Karl 🇱🇧 (@K31299) reported

    @perla_rayess OTV, NBN and Manar won't go down on the streets for obvious reasons. And the rest ? No idea (Maybe LBC still has some $)

  • DavidDeex David Deex (@DavidDeex) reported

    @bentsolutionsau @AustinVTran @Paul_Karp Yes! Big mistake. What we need now is to fix the NBN and let them sell direct to Australians low cost high speed internet. Maybe if possible the lowest speed could be free, however we'd need to review if it's possible first.

  • km01 Aust (@km01) reported

    @theage @rachelclun @JennieDuke Seriously for every problem Australians has to put from their pockets. This is not right. Stop NBN overfunded project and give money to aged care than.

  • NMalone8 N. Malone | Etani Book 3 Out Now (@NMalone8) reported

    @Monty_Quinn @Telstra @NBN_Australia Not being slow in the middle of the day while I'm trying to work at my day job would be great too. 👌

  • CooperCodes Cooper & Co Inc 🦄 (@CooperCodes) reported from Melbourne, State of Victoria

    @agentm831 This was silly because the NBN is the wholesale provider and they sell plans to the telcos. So the NBN would never call a telco user anyway.

  • margaretchallit madge (@margaretchallit) reported

    @Telstra I went to your store at bankstown and got horrible service. I spoke to your NBN GUY in Adelaide. He lied to me. So no. Not resolved.