NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Perth, Melbourne, Brisbane, Sydney, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington and Sunshine Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Perth |
Wi-fi | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Kane "Blueh" Critchley
(@KaneCaster) reported
"We are investigating network degradation in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway - the issue is estimated to be resolved by Fri 18 Mar 4:30pm." You cannot be serious, right? @NBN_Australia MARCH.
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HoloT.HC
(@HolotHc) reported
@magoggles @NBN_Australia I had them come yesterday afternoon and replace the nbn box. Had to wait like 4 days for something that literally took a minute to fix
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durrrr
(@Quokkkka1) reported
@iiNet Signed up for business NBN with iiNet. Sales people promised 2-5 business days to connection. Past day 5. Modem not dispatched. Apparently a global shortage. Should of stayed with Internode. Never ending excuses.
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Neil Daws ⚒🗿🇦🇺⚓🏛☠
(@neil_daws) reported
@TonyHWindsor @DrAMVRostramAO The USA sold off its telephony. Americans have to go through half a dozen phone companies now when they make a call inside their own country. Service most definitely falls. Look at Labors NBN. We bought back Telstra
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Deepak Chiniwal
(@deepudips009) reported
@kristine76 @NBN_Australia @Telstra Is there an outage in bewick? My nbn is out and on 4g. Pretty slow
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Shae Hussey
(@ShaeHussey) reported
@NBN_Australia I’ve had no internet since early this morning. Have reported to Aussie Broadband yet you don’t list my outage on your outage checker at my address. Are you on to fixing it? It’s making work impossible.
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Philippe
(@GabertPhilippe) reported
@NBN_Australia trying to contact you over the phone is just like trying to exit a closed maze... impossible... Is there any way to get in touch with someone for a question about setting up the NBN box in a property?? HELP !
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Naymles wateva
(@naymles_wateva) reported
@Optus Want new NBN connection but your store said to contact NBN. Your online Sales rep said (yesterday) he’ll call today. Been waiting an hour. And you don’t reply your DM. Is this how @Optus service is going to be like if I do get connected?
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decryption
(@decryption) reported
@parisba i cannot reveal my identity for I am on the run from NBN's secret police for modifying my network equipment, there are hundreds of us
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Sathish
(@Sathish030482) reported
@Telstra NBN IS DOWN. No internet since an hour. Purchase road Cherrybrook NSW 2126 Can you guys look into it.
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Archy💜
(@hyper4rchy) reported
Hey @NBN_Australia @Aussie_BB I havent had internet since friday afternoon btw, and its getting tiring at this point constantly having problems with y'all where im forced to not stream due to the connection not being stable enough. Oh also you said it would be fixed BY 4pm 1/3
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Hammer Razor
(@HammerRazor) reported
So over NBN, disconnecting every 5 mins, was enjoying my day playing lost ark but now im in ques coz the stupid **** keeps disconnecting
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Roscoe
(@saysroscoe) reported
from
Sydney, State of New South Wales
@edwardatport Were very safe here. While NBN doesnt work. Thats why HMAS Adelaide is still broken down. Can't read their smoke signals.
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"Game Dad" Matt 🛠🎮 Omi Oh My AI 📚🎓 Masters
(@GameDadMatt) reported
@iiNet Our internet is down. Power cycled the router with no luck. Logging into the router shows we have a DSL connection but DHCP is failing to connect. NBN and iiNet status shows no outages. What gives?
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Amby
(@shaulkathaul) reported
@NBN_Australia Hi there, we live in Narraweena (2099) on Sydney's northern beaches and the internet is down for the last hour. Really bad thunderstorms earlier which may have impacted. Only the power light on the NBN box is on while the other one next to it is blinking. Pls help
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decryption
(@decryption) reported
@mcbridematt fingers crossed whoever buys NBN in a few years when the govt privatises it, decides to also upgrade the FTTP network
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capt.zen.petabyte 🇦🇺
(@capt_petabyte) reported
@beourmate @NBN_Australia Have just sent an email to the support email address so hopefully I will hear back from them today sometime thank you very much
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Jimmy 🇦🇺🇩🇪🇿🇦🏴
(@jimmythedragon) reported
@Optus I have been waiting for someone from your Chat Support to contact me since 10:30am this morning re: NBN issue. Please help. #optus
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Barry Tucker
(@btckr) reported
@MicheleUsher16 LNP solution (Abbott era): Sell up & move to a location where NBN service is better.
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Philippe
(@GabertPhilippe) reported
@NBN_Australia During the construction of our property, the NBN stated that we were going to be FTTC... So the electrician did the wiring accordingly. But we are actually connected as FTTP... That brings a lot of installation issues. I would like to know what's possible and to solve this issue.
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Pyjama Sam 🏳️🌈
(@NoGoodStoryEnds) reported
@Telstra Telstra outage detector says there's no outage in my area (postcode 2040), but no NBN connection for an hour and 4G mobile internet very slow (on a Telstra wholesale provider). Any news?
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MATE internet + mobile
(@beourmate) reported
@capt_petabyte @NBN_Australia Thanks for your enquiry. Please note you would be able to silence this alarm. If you require further assistance regarding how to do this, it would be best to call or email our support team. Regards, The MATE team.
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Kristine Thomas
(@kristine76) reported
Hey @NBN_Australia @Telstra, thanks for telling us that the NBN would be subject to a PLANNED outage today. Isn’t the whole point of planning so you can’t let customers know?!
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sendai
(@sendai) reported
@decryption That's likely the case. Multi Gbit fibre tranceivers was considerably more expensive when the NBN started. Upgradeable via a tranceiver change, but I doubt I was considered during initial network design and roll-out.
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HPL
(@HPL52050453) reported
@Telstra NBN is down in Mount Pritchard NSW 2170. Is this going to get fix soon?
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沙優季
(@JessikaSayuki) reported
Internet is back but soooo slow, nbn not working 😕 fingers crossed back up and running for Friyay streamu pray🙏🏻
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Grae Hall
(@HallGrae) reported
@TheShovel We'd like to support them with every fibre of our being but sadly the LNP were in charge of the NBN and the network to your home is mostly decades old coax.
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Brenton Hewitt
(@hewball) reported
from
Perth, State of Western Australia
@decryption i dont have my gpon gear powered on to show you data from the network side, but if any of that isnt correct, nbn could just turn off the port
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Pushapwant Sandhu
(@pushapwant) reported
@Telstra All resolved. The concern is that why Telstra had to repeatedly tell me that my order is complete, ask for the reference number provided in the first chat multiple times, and not pay any attention to the fact the customer was stating that there is no NBN box?
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Jordan Shields
(@jshieldsimages) reported
Bloody hell, first world problems, but had no NBN AND no 5/4g, lucky I'm doing edit work on local files today.