NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 18: Problems at NBN
NBN is having issues since 08:20 AM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Gisborne, Melbourne, Toowoomba, Adelaide, Perth, Rockhampton, Rosalie Plains, Katoomba, Dubbo, Central Coast, Penola, Bundaberg and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Gisborne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Solo Monk
(@JJKALE2) reported
Maybe, if the LNP hadn't stuffed up the NBN, they wouldn't now have to promise to fix it. #pemelb
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Dan
(@chillikebab) reported
I was just forced to switch to NBN from cable internet. My service is now only half as fast, and is $5pm more expensive. Let us not forget how much the LNP f*cked up the NBN. @Birmo @PaulFletcherMP @TurnbullMalcolm
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CartoJJ
(@CartoJJ1) reported
@SusanSmithAus Why would you have to fix the NBN, is that an admission the your LNP Government stuffed it up when you took it over from Labor. Remember Abbott snd Turnbull stuffed it up !
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Ed Healey
(@emptycab) reported
@BernardKeane nearly choked on my weetbix this morning when a congo line of dud misiters spruiked how the lnp are the only ones you can trust to build a great NBN. just like jobkeeper they took a good labor policy and completely stuffed it up. they dont realise how stupid they sound.
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Nic
(@nicn67) reported
@9NewsAUS How about using the massive bonus paid to NBN execs to fund the delivery of a fit for purpose digital network instead of fleecing the tax payer more
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Peter Klages 💉💉💉💉
(@PeterKlages) reported
@joshgnosis @NBN_Australia Haha! Of course! But in all seriousness, Skymuster is a joke. It’s just not fit for purpose. I don’t know how shuffling the deck can help and I’d love to see the announcement.
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Peter Klages 💉💉💉💉
(@PeterKlages) reported
@NBN_Australia Ok @NBN_Australia, how will we know if we’re earmarked for transfer to Fixed Wireless and when will this be completed? I still have an open fault ticket on my current unreliable NBN satellite service which keeps dropping out.
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((Herschel🌹))
(@jaklacroix) reported
Dear @NBN_Australia - what is the purpose of your phone line? It actually does nothing. It's just a series of robo-voice options that tell you "not our problem" before hanging up. Completely worthless.
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Solo Monk
(@JJKALE2) reported
@ScottMorrisonMP @narendramodi Don't forget that Labor's NBN proposal was for fibre to the home one design, while the Libs was for using the existing copper wire network as well as the old Optus cable network, finally ending up with the mish-mash of infrastructure that we have today. Hopeless! #THurtz
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💧🌳🇺🇦 Peter Campbell
(@peterc_150) reported
@RDNS_TAI Its just another election stunt. They can't even provide good broadband Internet to much of Australia (NBN failure). Endless meaningless announcements never delivered #auspol #climate #LismoreFloods
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FutureIsNotThePast
(@FutureNotPast) reported
@9NewsAUS #lnp all promises no action even to fix previous #nbn wanton destruction.
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Peter Klages 💉💉💉💉
(@PeterKlages) reported
@joshgnosis It’s a pity the @NBN_Australia satellite Skymuster network is so unreliable, unstable and unusable, otherwise we country folk stranded on it might be able to actually see the announcements.
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Stephen Cheeseman
(@cheezy58) reported
@9NewsMelb Believe it when you see it. So many NBN promises made and not delivered. As a regional resident a lot of work is still required to have even close to a fast reliable service.
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Michael Secomb
(@secomb_michael) reported
@SamT57498755 Needs to remembered we would already have 100Mbs NBN if the Labor plan for fibre had not been scrapped by Abbott and the LNP in favour of outdated copper. Tas has fibre and 100 Mbs. #AlboForPM to fix the NBN.
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Amusing Name Pending…
(@UsrHard) reported
@9NewsAUS Didn’t we, like, have a really good, world-leading NBN planned but then something bad happened to it?
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MormorLady (I Don't Hold the Hose Mate)
(@mormorlady) reported
@Birmo out making fool of himself "Labor's Gunna" while the Morrison's LNP out splashing cash every day & trying to fix up some of the NBN problems they created & they've still got $16b to pull out of their rears for a flood of #LNPRortsInc Fletcher & Queen Rort as nodding heads
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anthony, underclass prole cat, edwards
(@anthony45052793) reported
@RuncibleH the LNP NBN implementation was broken by design, if we dig deep enough will probably find a backroom LNP donor had a heap of FTTN head units in a wearhouse after BT abandoned the roll out of the tech and started replacing them with FTTH, and LNP option uses more energy=more coal.
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Solo Monk
(@JJKALE2) reported
Reminder: The Libs took over the NBN & totally stuffed the entire premise of having a national 'fast' broadband network that would be available to all Australians & turned it into a total shemozzle as well as a very expensive, slow & antique facsimile of the original. #Daisy06
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Pande Mick
(@compass1312) reported
Should there be a rebate on the NBN for pensioners? It is now an essential service the way Centrelink operates.
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Josh Taylor
(@joshgnosis) reported
@PeterKlages @NBN_Australia They say they're going to shift up to 120,000 of the people on Skymuster onto fixed wireless, which means the remaining ~300,000 will have a better service (noting currently only 111,000 home are actually connected to it)
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Boomer the Younger
(@42inabook) reported
Day Minus 60...'22 Election Morrison+some other ******** announce(as they have stuffed up FTTH through their NBN shambles)that will now fix spot fires with $B1.25 spend The daily Ministerial Meal Allowance is still increasing at a greater rate than the Weekly Pension index
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Heather
(@echothehaunter) reported
@NBN_Australia Connection down in Lismore Heights, a suburb not affected by the severe weather, or any outages, yet NBN technicians cancelled my appointment 3 weeks after the flooding, due to 'warning/no-go' zone with no other info. Area is accessible and safe. It's been weeks, send someone.
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Oz space cadet
(@space_kadettt) reported
@abcnews To cover up how @SpaceXStarlink has showed up how crap nbn is
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Denise Cullen
(@CullenDenise) reported
Day 1, Tuesday, AM. The internet goes down. here we go again. @Internode @NBN_Australia
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Noisynana@waratah
(@Noisynanawarat1) reported
@thinknoutld @Raymartin55 EVERY rural and regional NBN user should be outraged by the rubbish uttered by Fletcher and Co this morning . UNDER THEIR WATCH, just try to get service after 6pm less than 20 kms from Bathurst . How very dare they attempt to deceive the nation in this way !!!
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Heals
(@JohnHea0855) reported
@BelindaJones68 @PaulFletcherMP Of course the LNP deadbeats have completely screwed up the NBN. I live 13 km outside of a major regional city in NSW. The whole NBN system here is utterly useless! Slow, drop outs and in some cases a total loss of any communication. So much for regional development and employ.
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💧Ron Jones❄
(@RBJRON) reported
Amazing how the ALP could waste $50 billion on the NBN & the LNP said they could do it cheaper & in the end it's now more expensive & a poorer service. Well the LNP just before an election found another $750 million to put into their cheaper NBN. Can any1 see an election coming.
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💧Jim Pembroke
(@Jim_Pembroke) reported
Morrison's Coalition govt that set out to destroy the NBN 8 years ago, Now wants credit for spending $750 million trying to fix up their own deliberate mess. #auspol .
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Captain Nemo's Left Sock. GSPs rock.🐕 💉💉
(@RuncibleH) reported
The LNP which cobbled together a **** NBN using a glad bag of technologies and corroded copper cables now blames the ALP because it isn't fit for purpose. 🙄
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Trebor Elvers
(@wine_o_phile) reported
@YaThinkN They never admit fault. They published the myth that the ALP NBN was a disaster. So, they just keep pretending it was and that the Coalition somehow fixed it by making it far worse and spending far more on it.