NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Junee, Melbourne, Sydney, Portarlington, Perth, Gold Coast, Brisbane, Geelong, Thirlmere, Hobart, Newcastle, Colac, Canberra and Bowral.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Junee |
Total Blackout | |
| Melbourne |
Wi-fi | |
| Sydney |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Geoff Day
(@GeoffDay4) reported
@bruce_haigh I used to have the exact same problem. Get used to it, it won't be fixed, techies won't inspect pits when it's raining. Although, it did work out after 3 years. NBN broke the cable/pit and it all got fixed.... Eventually
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Adam Barras
(@BigSexyAdz37) reported
@Optus my nbn is still down and cant get through to you on the app. What's going on?
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Daniel Browne
(@darkjian92) reported
@NBN_Australia I'm still yet to hear anything on this, either here or privately in response to my complaint. This is why monopolies are generally illegal, of course, so it's time that Australia knew how to exercise their consumer rights against you.
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Hugh Stephens
(@hughstephens) reported
@benjmay @MrMikeHalligan That’s my understanding, it’s still same story. Much of what you pay for a biz plan (I believe) is also in support rather than for a diff pipe at least within “standard nbn”
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Henry W. Njuguna
(@hwn80) reported
@Telstra @NBN_Australia help please!!! My internet service is down and can’t get customer service.
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Philby
(@LuckyPhill1607) reported
@NBN_Australia Thanks for having dedicated staff working on Saturday to repair faults in the network
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BlackStar
(@ThylacinusC) reported
from
Canberra, Australian Capital Territory
So the technician temporarily fixed our NBN today. He said it was the modem (it wasn't as I used my other modem and it was the same issue). Now the internet is down again. Why are we paying so much for faulty, unreliable internet? #Telstra #nbn
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Alex D'Alessandro
(@sir_alex52) reported
@billygraveslfc @Optus Mate, you have no idea. I was without internet for 48 days a few years ago after a scheduled NBN service. I have 6 modems in boxes at home because all they wanted to do was send me one that "hopefully worked." It didn't take a genius to work out it was the street node failing.
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Ian Mond
(@Mondyboy) reported
@NBN_Australia Hey, NBN, there’s an outage in Caulfield.
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Mel
(@brockstarMEL) reported
If telehealth is going to be the new way to see health professionals then Telstra, NBN CO etc need to improve phone and internet services. Many people can not access decent service.
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@gigi1023
(@gigi10232) reported
@Optus NBN wifi has been operating at a snails pace (or no pace at all) since about 11 this morning, both 2.4 and 5GHz, checked address but no reported outages.. can you help?
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Aussie Broadband
(@Aussie_BB) reported
@Malk_AU @NBN_Australia 2/2 so if at least the first three are not lit, the issue would be before the router :) Hope this clarifies a little! -Meg
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Gaz
(@gazsparkz) reported
@bruce_haigh I'm in the southern end Bruce. Always had this problem. After many complaints to NBN, a technician finally came to investigate. Found a Telstra pit full of mud in Anson st.
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Tracey Sincock
(@SincockTracey) reported
@teagandoeswords What about ATM machines and the NBN network?
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Vel
(@velushomaz) reported
@NBN_Australia I think Newtown POI is down again. Why has this been happening quite often recently?
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James
(@Cockatiel007) reported
@BelongAU Hello, I did check that NBN site last night and there was no outage reported. The service did return on it's own around 9pm. I got a email back from Belong support this morning to say that it was a "service update" which caused the outage.
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Ben Rolfe 🌳
(@Ecoludologist) reported
I live in a granny flat, and I've just successfully connected to the main house's network using ethernet over power (I've been on mobile internet - they're on wireless NBN) Download speed jumped 10x (and my mobile's not even shaped atm) I'm gonna STREAM ALL THE THINGS!!
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Amanda
(@Amanda65503861) reported
@AccountBald @newscomauHQ Your neighbour should contact their council & have them move the meter below the ground level…same as water mains, electricity & NBN cables. My council did our whole street when only one of us requested it 2yrs ago. Now there’s no issue with accidentally running over anything.
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The Bastard of Diapers
(@dril9999) reported
Australia's fantastic #NBN courtesy of the LNP Govt. Obvious #BigNiggers protagonists such as yourself, FttN, Fibre to the Node, AZT and SmartphonesBanking could do far more to help keep FttN affordable & reliable than actual Labor changes.
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Ray™
(@Ballyurra) reported
I have never had a phishing call from scammers purporting to be the NBN. Last week, I called Telstra for the first time in years, about problems with the NBN. You guessed it. I'm now getting heaps of phishing calls wanting to fix my NBN. 🤔 Coincidence, do you think?
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Mike Sharp. (I'm the old fart)
(@grotwort) reported
@TomBurkeDarwin S'not my fault the NBN is so slow, Happy Birthday ya stroppy boy.
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Brett Doyle
(@BrettD08) reported
@Optus is there a nbn outage in mount clear Vic. This is the second time it has gone out in 3 days last was out for 12 hours despite you and @NBN_Australia saying there was no outage
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Malk 💉💉💉🤘😁🤘
(@Malk_AU) reported
@Aussie_BB @NBN_Australia Been there Done that Got the tshirt And the meds to help me calm down Twice over Kinda done going around in circles I just want it fixed
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Zenstrukt
(@zenstrukt) reported
@NBN_Australia I just don't know what to do anymore... I've had an NBN technician visit my property twice, and exhaust all physical aspects to resolve severe speed issues (HFC). I've already relayed this to my ISP but even they can't tell me when the issue will be resolved. Help!
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Philby
(@LuckyPhill1607) reported
@kelly_rdc Chill with my boys normally but today we are waiting for the NBN man to fix our internet
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Ixat is waiting for Boofhead to sit down.
(@IxatDnats) reported
@SwimSallySwim @ScottyFromMktg @TurnbullMalcolm Oh I dunno, he stared down the NBN well enough.
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Goddess Tash 💛
(@Goddess_Tash) reported
@jadesjunkies Argh that’s the worst!! Must be something funky on the nbn side of things because they’re pretty good. Sorry you’re having all these dramas!
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Aussie Broadband
(@Aussie_BB) reported
@Malk_AU @NBN_Australia 1/2 Also just as an aside, the NBN status lights give a good idea is the issue is before or after the router. 1st light being power, 2ndbeing if reverse power is supplied to the pit, 3rd being dsl sync, 4th being connection to the router. so if at least the first 3 are not lit
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Kerry Fawdray
(@KerryFawdray) reported
Well, ****. The Internet has shat itself and we have been told they need to send an NBN technician however we are Isolating with COVID... so no technician for 2 weeks. Isolating with kids with ****** internet... Kill me
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Loftwah The Beatsmiff
(@loftwah) reported
@xtrtrztrl I'm good with it because the internet in Australia is awful and the @NBN_Australia may as well be thrown in the rubbish already.