NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Adelaide, Perth, Brisbane, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
TV | |
| Melbourne |
Internet | |
| Sydney |
Wi-fi | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Waz (@warwraith@aus.social)
(@WarWraith) reported
I love* that I'm getting a string of emails from the NBN Co Service Portal, but absolutely *refuse* to provide a login OR to stop sending the emails. I know something is going on somewhere that affects us, but I have to log in to find out where and what.
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AL Redy
(@Redy5Al) reported
I contacted @AussieBroadband as the NBN has (allegedly) cough deliberately intervened with my Wifi connections for 4 years. Gov depts can and will do this under the veil of surveillance AND get this….they’re exempt. So why am I paying for a shonky service? Public servants beware
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Leonard Wass
(@LeonardWass) reported
@betterbushcomms @NBN_Australia @MySkyMesh I've already been in contact with SkyMesh for months. I've shared dozens of emails. They asked me to test 3 times a day for 3 days. Problem still exists. I've given up for my own sanity. I am using a phone hotspot in evenings, because 1.3 mbps doesn't cut it.
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DaveVsGoliath2
(@DGoliath2) reported
@LoveHarmony23 @The_Real_Joakim @Anthonywodillon Again, why are you making these misrepresentations of what I said? I never said the NBN worked in rural & remote areas. I stated about it's "failures"... So, can you look past your beliefs & look at the facts. Judging people by race has Never worked in the past, it wont today.
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MST
(@Malkeetst) reported
@Telstra Thx. Victor Over 48hrs service interruption !!! And still no eta!!!! This not something I signed for when choosing NBN with Telstra …
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ᴡᴀʟᴛᴇʀ ᴀᴅᴀᴍsᴏɴ
(@adamson) reported
Nokia, TPG Telecom reach record speed using 5G mmWave Quick summary: Last month, Nokia announced that it has been selected by the Australian Broadband Operator NBN to supply 5G Fixed wireless access (FWA) MMWAVE CUSTOMER EQUIPMENT (CPE) for the fixed wireless network ...
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MST
(@Malkeetst) reported
@Telstra This what is comes on the outage. Have removed my address details. Happy to DM it All the light on the NBN a mobiles are flashing 1/2
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nbn® Australia
(@NBN_Australia) reported
@tigerpops69 Hi Peter, we know how frustrating outages can be. An unplanned outage means something other than scheduled maintenance is currently affecting your service. For example, a third party may have accidentally damaged underground cables or other nbn assets. 1/2
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alexk
(@alexk38414339) reported
Yet again an evening spoilt by Telstra. NBN down therefore internet down foxtel down for not the first time. Don’t bother checking Telstra outages shows that all is good. Trying troubleshooting on telstra site goes round in circles. However if you miss a payment + $15
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Daniel Watson Hayes™
(@dwatsonhayes) reported
@spannaforce Seriously, what's going on with it? I was building my Dad's membership pack yesterday and it was so damn slooooow. I thought it was my nbn playing silly buggers, but it must've been the portal itself if other members struggled with it
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Damasca Ramza
(@DamascaRamza) reported
@LaurenThemself @TukRoll @Shadowdragonia It's been slow on my end and I have pretty fast NBN.
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GWindsor23
(@LoveHarmony23) reported
@DGoliath2 @The_Real_Joakim @Anthonywodillon Oh, I know for a fact that you've never ever been away from the major population centers in this country. Because you don't seem to realize that the nbn doesn't work out of town. Not unless you're way down south somewhere in the major population centers.
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Elongated Musksticks
(@potatobake28) reported
Ok so change of dial plan settings and all sorted. Alarm dialer working with VSP primary over fibre failover to FTTdp-NBN and dial sim 4G gateway. Also handling FoIP over the fibre (haven’t tried the fail overs for this not as important)
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James 🐀 @henjam48@tooting.ch
(@Canberra_Cat) reported
******* NBN. Internet's down again.
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fixated person
(@VickieLouise7) reported
@NBN_Australia Hi NBN, can you tell me why Australians have paid upwards of $50Billion for a decent service while you are busy making $10Billion a year profits on? What’s the wholesale price these days? #NeverGonnaTell #WillWeEverStopPaying? #AusPol @MRowlandMP
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ev🌿
(@alcibiadeasy) reported
@beybladekingdom Nice people invited me into an iwtv discord yesterday so i can spare twitter pals my mania, but I haven't even looked at it because of my garbage data. So it is annoying timing! 'There's no nbn fault!' And yet here I am, with none for 24 hours. How's your own wifi quest?
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Marshie 💖
(@MarshieTV) reported
Was gonna stream before I leave for schoolies tomorrow mornin but my nbn is down so seeya in a week ig (am still tiktokking)
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Frumi 🐀 @umi@aus.social Mastodon
(@u_hardy) reported
@ozwildflower Well it's slow for me because we don't get the nbn...it cuts out across the road from us even though we're just across from hospital. But right in town itself most would be nbn connected I'd think.
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Maz
(@maz_net_au) reported
@NBN_Australia The fault is that NBN is selling me fixed line internet over 40 year old copper phone lines nailed to trees and has no plan to upgrade it at all, then quoted me more than $32k to build your network for you.
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Gregory Smith I support the current thing
(@Gregory91065541) reported
Love living in Oz. The NBN is down again should be called No Bloody Network
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****** Monster
(@officercocklock) reported
@holy_schnitt for aussies if you have a problem with your electronics or NBN just go on whirpool
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Carers and Advocates Australia Pty Ltd
(@CarersAdvocates) reported
I’m concerned about the NBN in disasters. When there’s a blackout there is no redundancy people are cut off with no phone. The old system drew power from the line. We must fix this. @PMalinauskasMP @joe_szakacs
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Peter P
(@tigerpops69) reported
@NBN_Australia every 2-3 weeks several hour outages 😡… again from 8am this morning to now and still not up. “ unplanned power outage is affecting your area” McKinnon 3204- 😡😡😡😡 Just turn the “power back ok”! Or is that the general “we have no clue” default notification
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Ryan
(@Ryan_1994_SA) reported
@NBN_Australia what’s happening now the internet was working for a day in goowla beach 5214 now it’s down again. I checked the status and it says unplanned outage like it did a few days ago. I thought you had fixed the problem ?
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Davinia Evans (Dee)
(@cupiscent) reported
@BiancaNogrady There's an app called debirdify, but it's running a little slow for me right now, and I'm not sure if it's because twitter's janky or everyone's using it (or, that old standby: the bloody nbn)
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Peter Klages
(@PeterKlages) reported
@mssquiggs65 I’m on that awful NBN satellite service - the one that doesn’t work in bad weather. Having said that, NBN and iiNet have always been pretty responsive to any issues I’ve had. I’m assuming you’re on NBN. What’s happened?
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LSJ
(@Grumpy2EB) reported
I answer the phone "Hello?" "Hello, this is (such and such) from the NBN how can I help you?" "err you called me"
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Ben
(@Ben_En) reported
@Optus I sent a DM complaining about poor service I got yesterday fixing NBN fault. But the poor service continued. First person i get a message from Kartik, second Mary responds now Harrison is talking to me. Both Mary and Harrison asked me for the same info within 2min of each other
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GWindsor23
(@LoveHarmony23) reported
@DGoliath2 @The_Real_Joakim @Anthonywodillon You said that communities have the same access to the internet. How is that possible if the nbn doesn't work out of town where the communities are? And even if it did, how would they understand it, if they can't speak English? You seem to think that all Aboriginals live in town?
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Kirsten Saffy
(@physiokirsty) reported
@NBN_Australia we run a small business in NSW and our service provider has told us they've been "waiting for an update from NBN" for days about when a technician can come out to us. Meanwhile, we're unable to operate our business while we're waiting. How can we resolve this?