NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
||
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Glenys Petrie
(@Dem_Adv) reported
@Telstra Hopefully the NBN connection will be fixed. I’ve already spent nearly 3and a half hours on hold with @Telstra (2calls) . I get it might be a complex issue to fix, but please employ #humans. I like many others prefer speaking directly to a #person particularly if it’s complex.
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hotflush
(@BurninPlanet) reported
@Lucky_Country_ The original NBN was a nation building plan to provide 93% FTTP. Murdoch asked Abbott to destroy the plan in return for support. Abbott won Sep 2013 election, got Turnbull to destroy the plan, went to 21% FTTP with Switkowski's help. Hopefully the LNP don't F this up as well.
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S C
(@SC21012022) reported
@jckmac7 @NBN_Australia Nbn is just the wholesale network provider for retail service providers (RSPS) go with Launtel, much superior to Aussie BB
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Brett Hood
(@brettscoast) reported
@NickRossTech Nick if the best speed we can do in Australia now is 100 Mbps down/40 Mbps up for most consumers then we as a nation are cooked. Fibre to the node then decades old shaky copper wire to the home was not the original promise of NBN.
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S C
(@SC21012022) reported
@NBN_Australia I would but my woefully bad fttn connection won’t let me load it quick. Funny that when you should have done fttp to every home!
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Nathan Home
(@nathanhome) reported
from
Brisbane, State of Queensland
@PollyMel @NBN_Australia they wouldn't say... guessing storm damage
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Ben Milan
(@BenMilanNow) reported
@Eagles_AVS_ @NBN_Australia @AlboMP In Perth, our internet has been so slow, we are basically just paying for a wifi name.
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Elizabeth Brown
(@lizibrown) reported
@Optus Already did all that…then he told me it was an NBN problem. Nope. It isn’t. It is an Optus issue, Optus cable, Optus box, Optus issue.
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Preay7
(@preay7) reported
@smh @michaelkoziol Disruption is a key word of his - perhaps WSA will be a key disruption when air pollution shuts down western sydney..? ALP may intend fast, like NBN, but LNP will et in and make - slow train ( to increase market capture by airline sponsors?)
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Rebecca ♫
(@rebbyjj) reported
@TPG_Telecom is there an outage for NBN in auchenflower QLD? I've had no WiFi for at least the last 5 hours. There was a planned outage overnight but that's all I know of.
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Steve Smith
(@tweeterblues) reported
@NBN_Australia Terrible connection for ages, then great for 2 months now crap again. Mainly daytime. Connect, disconnect, connect over and over again. I believe this happens during maintenance by technicians. It is driving myself and my family insane. What can be done about it?
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Bradley Kellett
(@bradley_kellett) reported
Labor stuffed up the NBN and illegal boat people. Two major items which have cost us billions. Now they r involved in zero emmissions. The potential to totally stuff this country is huge and they r spearheading it Their record is **** with dire consequences looming.
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Nigel Laubsch
(@FoodAndFishing) reported
@RBAInfo How do we Australians get lumped with this crap institution (overpaid and accountable to absolutely no one)? They're even worse than the NBN, and that is a complete farce foisted on the Australian public! Who thinks the Reseve Bank idiots should be voted in for a defined term???
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Aussie Broadband
(@Aussie_BB) reported
@Malk_AU @NBN_Australia @Telstra So sorry to hear it's been such a stuff around for you with appointments being cancelled on you. Do you have a fault number or customer number I can use to look into this for you? -Meg
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Netrunner Card Generator
(@NetrunnerGen) reported
Hudson River Refineries NBN: Subsidiary 40/12 The first time on your turn the runner chooses to install a card face-down, deal 1 meat damage
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End3rDog
(@The_Grucifixion) reported
Wifi cable snapped in front yard, let’s go NBN such great service.
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Barry Walker
(@BarryWa93166423) reported
How pathetic is Telstra and the NBN ah!! When will this poor and incredibly overrated services be fixed??
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mads dikkelsen
(@30_to_40olives) reported
@RealPhilGold @PostingGeneral lol yeah labor's nbn was **** and was never going to fulfil their fanciful neolib dreams. kudos to the coalition though for making it even worse though, I guess
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Dean Rosolen
(@PalZer0) reported
What ******** is with our NBN lately? Getting dropouts at 10-11pm the past 3 nights in a row. Not sure if it's our NBN box or if there's work being done on the fixed wireless in our area.
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Nick The IT Guy
(@NickITGuy) reported
@MrKRudd @FinancialReview Totally agree Kevin, your governments foresight with the nbn was astounding, so sad to see it ruined by the coalition under "Mr Broadband" I still think however that the nbn despite its numerous issues still created a fairer competitive market that no longer was just Telstra
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🔔- Tingeling -🔔
(@tingeling_au) reported
@CcYddr @ChristineMilne @barobertson111 You only need to be a subscriber to know that Malcolm Turnbull's NBN Train wreck, is a festering problem that will never be repaired. What other service suffering from so many interruptions would be tolerated?
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George Smiley
(@GeorgeS21916881) reported
@ChristineMilne @barobertson111 Lets not forget Malcolm's hybrid NBN solution that is costing the nation billions to fix.
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Kent Johnson
(@KentJohnson) reported
@CrocodileChuck @iiNet iiNET NBN service is fine, I could have saved a couple of hundred a year - IF - the wireless worked. Now I can't return the modem due to corporate ineptitude! Should I bill them for my time spent trying to return it?
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Union Thug Susan📚🦜🌱
(@SElizaP) reported
@RobMax4 @ABCaustralia Didn't the LNP govt buy up a load of it for their stupid fttn NBN? Maybe we can raid the stockpile.
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Paul Reece 🇦🇺. 🇺🇦 Слава Україні!
(@Fastlane76) reported
@Telstra you might want to check about "power lines down".. the lines down are affecting 7 customers and are nowhere near your exchange - they are in the rural part of Wanneroo, well away. Your excuse doesn't explain northern suburbs NBN issues either.
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Salty
(@ExtraNaCly) reported
@OhMisty_ @hbxt yeah but you won't get HD streams, until NBN rolled out here it was normal to have 10 down and 2 up
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Sat bell XOXO
(@Sativaxxxbellxx) reported
Had the nbn dude here today, completely forgot, thank god it was 130 and everyone was gone lol. Might have been awkward. Anyway, internet box thingy is in my bedroom, he's in there fixing **** and then i realise, my ***** and ******** are sitting on my bedside table. Whoops
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Yaakov - יעקב
(@yaakov_h) reported
NBN keep moving their scheduled maintenance but at one point it was scheduled for the same time as a scheduled power outage. 🍿
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Gusj89
(@gusj89) reported
@Telstra guys im up to day 15 with no internet. I spend 600 plus a month with multiply phones tablets, mobile internet and home internet. Can someone please escalate this issue with NBN. 3481235227829.
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dr stuff
(@killamahjig187) reported
@NBN_Australia Can I use Google's or any other dsn server numbers or will that breake the nbn some how? The amount we pay and the slow *** ping and bet we get is not worth it at all.