NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Treeby, Adelaide, Perth, Goombungee, Sydney, Wollongong, Sunshine Coast, Colac, Cornwallis, Tanunda, Elizabeth, Baradine and Innisfail.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Purple_wings
(@369369RV) reported
@NBN_Australia Well according to my provider who have been to my home a million times to fix my connection it's your fault my connection keeps dropping. I have spent a few hundred dollars on new modems as well to hopefully fix the connection but I get drop outs all day and night long.
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nbn™ Australia
(@NBN_Australia) reported
@soeism That's not good to hear, Breto. If rebooting hasn't fixed the problem please contact your service provider so they can test your lines. If they find any problems on our side of the network they can reach out to our nbn support team for help. 1/2
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FFBⓋ
(@BoganFit) reported
@SurprisedWow @Returnpuff You’re missing out on nothing. It’s terrible. My modem has a sim so I’m hoping 5g is here soon. NBN will@be obsolete then.
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Ron Nelly’s son 👀 🦘➡️🇦🇺
(@Dlanorx) reported
from
Melbourne, State of Victoria
@NBN_Australia Thank you, I take note. But I am aware of scam methods and handle them. It’s the annoyance of the multiple calls, that’s the real problem. I have to let people know, if they don’t leave a message, they won’t get to me. I won’t answer calls from numbers I don’t know.
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WickedWildNWise .
(@WickedWildNWise) reported
@NBN_Australia Damn just spoke to home owner & she told me nah sadly we still fibreoptic here not nbn yet coz not yet connected to nbn So massive apologies from me but thanx heaps for response 👍🙃
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Desh3460
(@desh3460) reported
@iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.
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WatsonsTroops
(@WatsonsTroops1) reported
@_BertHandsome She had a tweet about the nbn a few months ago blaming the nbn essentially for the Royal Commission website failing. But its wrong on so many levels. Those sites are not anything to do with the nbn. Its a bandwith issue with so may connecting at once, its also processing power,
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Desh3460
(@desh3460) reported
@iPrimusAU you lost me as a customer iprimus.. constant nbn/internet outages lasting days, only to tell me the problem must be my hardware when its not.. .. not returning phone calls when you say you will.. been with you for 25yrs plus.. time for a change.. cya.
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Rah Total Landscaping
(@rahest) reported
@NBN_Australia I'm in Ashfield 2131 where there's an outage. The NBN status page has said since at last 6am: "We are investigating a network outage in this area." Is there an ETA on return to service?
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s0y b0y
(@t0futac0) reported
@FR33Z3_isTRASH It’s the NBN Co. It was out of ISP’s hands. Gonna have to povo-strim for the month. That minimal resolution baybeh.
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illiards
(@illiards) reported
@Telstra @andy_penn only took 12 hrs of being led in circles but managed to finally get a case number for my nbn outage #muppets
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Ross Andrew
(@rossandrew61) reported
@9Now your app on my smart TV is seriously flawed. So frustrating, can't watch anything. Keeps freezing or goes back to menu. No its not my NBN, every other app, streaming service works fine. Never again. You guys are useless. Seriously useless
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Who Shot The Photographer
(@whoshotthephoto) reported
Here I am again, having to login to Twitter and blast a set of incompetent people. Today it is @NBN_Australia, who have sent someone over this morning, he fobbed me off telling me it is fixed, when it isn't. I'm working with Tangrine Telecom, and I'm at the end of my tether.
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TPG
(@TPG_Telecom) reported
@itsrenatak -The tests performed for your service did not help rectify the issue hence it was raised to our Engineering team who will then coordinate with NBN Co to check the problem further. 1/2 -Mel
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Peddareddy
(@nanichandra) reported
@BelongAU hi, I just received my belong modem. I have been told my building is NBN already. I have call connected my modem. I can see power, wifi buttons in green. Internet hasn’t turned on. Please help.
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sortius
(@sortius) reported
@petajan @geeksrulz Hahaha, they'll never do that. Just like the NBN, it's all about forging ahead and throwing good money after bad. They'd do well as IT managers in the corporate world
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Bert Handsome
(@_BertHandsome) reported
@WatsonsTroops1 Yeah, it's the "I don't understand this, what is the closes thing I have" style. Website didn't work, website is internet, my internet is bad, must be NBN.
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illiards
(@illiards) reported
@Telstra @andy_penn only took 12 hrs of being led in circles but managed to finally get case number for my nbn outage #muppets
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Trisha Mac
(@trishakmac) reported
@AndrewHawker1 @NBN_Australia Was like that when I moved from Balaclava (no NBN, only slow ASDL) to Mitta (NBN).
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illiards
(@illiards) reported
.@Telstra nbn now been down 14 hrs and still no response from Telstra @andy_penn
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Adj | Certified Blind Bitch 🧑🏻🦯
(@casinntra) reported
Don’t know what’s gonna happen in regards to my internet and streaming for the foreseeable future :( I’m currently unable to stream using my wifi and I’ve been using data (which will probably run out if I do it again) and I’m having issues in getting NBN installed :( I’m sorry
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AussieDanDan
(@AussieDanDan1) reported
Anyone got a spare room and Fibre to the premise (FTTP/B/N)? I need to move someone to get away from this ********* HFC crap deemed an acceptable level of service. USELESS! . @Aussie_BB @NBN_Australia
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Magnet 🤖 @ DEATH MATSURI
(@MagnetTheRobot) reported
Is having an nbn outage for more than 9 hours normal I'm going insane
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illiards
(@illiards) reported
Dear @andy_penn, if *your* nbn service went down, would over 24 hrs just to get a case number and still no service be acceptable? .....#thoughtnot @Telstra
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𝘿𝙅 𝙋𝙖𝙞𝙣𝙚 ™
(@djpaine) reported
@Telstra hey there - TELSTRA TV - we have a telstra TV with our telstra NBN - it all works well, but if I want to get the @welovegoodtv app on there - how can we get it on there??? where can I get help??
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David McGhee
(@drmcghee) reported
@NBN_Australia Yes. Apparently lots of people with same complaints. Tests fail so nbn technician almost a week after storm fault :(
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Helen White
(@HelenWh22721629) reported
from
Sydney, State of New South Wales
Have you had trouble with NBN service? Dodo service? We are running a business from home and have had no Internet for two days. They now tell me it’ll be a week before they can come and look at it. With so many people working from home this is just not good enough NBN# Dodo#
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Stephen Finlay
(@Finbarius) reported
@Telstra Hi Luke - update. Waited all day until 2:00pm as advised that @NBN_Australia technician was arriving to try and resolve the issue. Contact Gold Member chat at 2:30pm to ask why there has been no technician. Told that @NBN_Australia CBC as not their problem
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Bub🤸🏽♀️
(@SurprisedWow) reported
@NBN_Australia I moved here end of 2016 and each "projection" date of service being available has come and gone. I've lost count and I don't care to chase you lot for help anymore. 👋
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💧A Quiet Type 🍩 🍩
(@chrisamason) reported
@Teapot_Lady @shane25873 I agree with your comment on Turnbull. Why on earth as Comms Minister he agreed to sabotage Labor’s NBN at Abbott’s behest (to please Murdoch) is beyond me. I’ll never forget that.