NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Perth, Brisbane, Sydney, Rosalie Plains, Adelaide, Newcastle, Barrington, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Gisborne and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Perth |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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ThePlacard@ChristianBrown
(@Christi05571146) reported
@damiencave Third rate nbn. Labor will fix it.
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blairy
(@brissyblairy) reported
@byronkaye Are you saying $80-$100 per month for most families is too much $ for 25gig download speed, down to 5gig if someone else in street turns on Netflix (ADSL was doing 8 Gig 21 years ago) Could NBN be a Cartel model? Djkoa probably had to pay the Aussie horrific hotel rates for data!
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PeteM
(@pmenadue) reported
@Rod_Hagen @JJKALE2 I get the attraction of a nothing PM in these times, but surely a PM is supposed to do something, anything other than **** up the NBN.
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🍻 Dette 🔞
(@_dette_s) reported
the thing I'm taking away from this, is the fact I waited 2 weeks, 2 damage reports, 2 phone calls, and a bunch of tweets to get a response from Telstra, but NBN contacted me after 6 hours after giving me the estimate of 5 days for a response
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Edgee001
(@edgee001) reported
@Optus Tried your online chat to troubleshoot our NBN outage…zero response!!! #liftyourgame #notgoodenough
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Bigwig
(@PaulUjin) reported
@VodafoneAU is the NBN down in Brisbane City?
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Data
(@Data_OCE) reported
yes I've done every single bit of trouble shooting under the sun I even spend $200 on a new router, noting. I've put in half dozen support request with @DodoAustralia the thing Is my service was fine till a month ago holy **** I'm so annoyed right now @NBN_Australia fix yo ****
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melbbhoy
(@melbbhoy) reported
@NBN_Australia can you check the Blackburn north exchange service is terrible
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Angie Bee
(@AngieB5) reported
@NBN_Australia It’s down in South Caulfield now - 3162 - please be advised and fix as soon as you can please. #nbndown
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Katherine perry
(@Katheri03143948) reported
@YardleyShooting I left Oz 46 after living there for 46 years. My son escaped in December 20 after seeing the writing on the wall. He was employed by NBN (gov broadband) had to enter 8 homes a day while small business closed down, & he not allowed to leave his home after 8pm. He joined the dots.
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0cool
(@0coolterminal) reported
@lukewightman10 @CraigKellyMP People have choice. They do not have to do it. Clearly people just trust government. Many of them are the same people who were affected by robodept or NBN problems.
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HANA
(@hanamanqueen) reported
if the nbn stops being rude i'll probably try and hop on stream sometime this week and produce it with you guys, it's been too long and i miss streaming
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Professor West Wing Fried Chicken Shack
(@garystark) reported
Thanks, @NBN_Australia and @TurnbullMalcolm for providing us with such a useless piece of crap NBN. Which, once again, is down, and as useless as a bicycle is to a fish
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Michael Greenwood
(@Michael42598264) reported
@Ro_Smith @jc_cummins @newscomauHQ Poor NBN perhaps?
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Ethan Hunt
(@EthanHu72700549) reported
@NBN_Australia planned outage for Monday January 10th for 8 hours. It's now been over 16 hours with no NBN (again) and you have another one planned for Wednesday. Already spent 4 days without internet 2 weeks prior. Working from home is difficult (impossible) with no internet!
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Faisal Qureshi
(@FaisalQureshi8) reported
@maurie_mulheron @SharronEkpuk I’m still angry at how they screwed up the NBN and how they complained day and night about the billions wasted and what we eventually got was crap. #LNP_are_useless
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hottuberrol
(@hottuberrol) reported
@TheShovel The shame of it is, we are here in the UK trading banter at 60mbps speeds, and with your **** NBN, you wont see the jokes until tomorrow.
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Aussie Broadband
(@Aussie_BB) reported
@Malk_AU @NBN_Australia Hi there! I so understand your frustration, but this isn't something we can fix over twitter, so you will need to call or contact us via live chat on our website to proceed with this one! Regards, Tara
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MadSci 💡
(@MadScintst) reported
@cooten9009 @NBN_Australia FTTH - supports 4 simultaneous services FW - supports 4 simultaneous services FTTN - $300 NBN charge for service on second pair, contact licensed cabler to investigate 2nd pair first. HFC - $300 + parts NBN charge. FTTC - unsure, you need a 2nd pair like FTTN. Satellite - no
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Gav Harris
(@GavHarris4) reported
@SarkySage The NBN usually has trouble if there are too many simultaneous streams. Something to do with copper bandwidth being overloaded.
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Aindrias Osborne 🏴☠️
(@OsborneSlieve) reported
@byronkaye It's been a slow day? The NBN still on its knees?
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Optus
(@Optus) reported
@edgee001 Hey there. It's not great to hear about the poor experience you have had with our Support teams and your NBN issues. If you can send us a DM, we will be able to have this situation looked at in further detail for you. Kyri
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Sunday James
(@djpitcher70) reported
@BenRothenberg Not with Australias NBN service you won't
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Courtney with a ©🧁💾💉💉📝
(@riotgurrl420) reported
@dammitdannysmh Trying to set up my new NBN and printer to print court case ****. Urghhhhhhh so I slept instead.
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Dr Jacinta Yap
(@JacintaYap) reported
from
Melbourne, State of Victoria
@suziesheehy My brother said he’s never seen one w/ 3 cables but should be the Foxtel one unless it’s a retrofit from prev users & need an adapter to change the connection… best bet might be NBN tho as your ISP may deflect anyways 🤔 He has a hybrid box at home tho & can check if it helps?
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Luke Weston
(@lukeweston) reported
@suziesheehy Unless maybe there has already been a cable internet service installed at the house before NBN, which is what the “Telstra” one probably is. I’d guess that might have been re-used for the NBN coax?
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TheShallowPond
(@TheShallowPond) reported
Great living in a regional area where the NBN is just always ****.
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chewyonyaboot
(@Waugh1963) reported
from
Brisbane, State of Queensland
@MrKRudd And the LNP’s crap NBN was on display for the world. The LNP has turned us into an embarrassing backwater
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Peta Cretin
(@CretinPeta) reported
Hats off to the marketing genius who can simultaneously broadcast to the world just what an evil refugee detention policy he endorses at the same time as showing them what a piece of crap our copper NBN is. #Djokovic #ScottyFromMarketing
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Dallas Grasby
(@DrDallasG) reported
Maybe the #LNP are fixing the submarine issue the way they fixed the NBN with copper wire - they just need some tanks and a shed load of caulking silicon.... The subs cost $171 billion but the tanks only $3.5 billion, now just waiting on the silicon to go on sale at Bunnings.