NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (11%)
-
Wi-fi (10%)
-
E-mail (4%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Perth, Rosalie Plains, Adelaide, Newcastle, Barrington, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Gisborne and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
ACME Xaptos
(@xaptos2) reported
@Telstra please fix the NBN because it does nothing to help
-
CZ
(@Changkanator) reported
@PearlescentMoon Do u have nbn? Mum switched the wifi to nbn last year, and since then I can honestly feel a difference in the speed, but still spikes sometimes. I honestly don't want you to leave, as I am still hoping I'll see you someday in Australia but if u want to I will still support you :)
-
Sean
(@TonkaTruckArgo) reported
@NBN_Australia It's a satellite service.. ive practically been told stiff ****, is what it is. But it's totally unacceptable. What are you even doing with all this funding to upgrade networks and supply actual services? @WendyTuckerman
-
nbn™ Australia
(@NBN_Australia) reported
@agsmith87 We're sorry to hear this happened, and thank you for letting us be aware, Andrew. nbn will never call and ask to access your computer or advise you that you’re going to be disconnected. 1/2
-
6"3' switch player
(@6foot3_player) reported
@OvertGGs @VodafoneAU my nbn is broken
-
Vodafone Australia
(@VodafoneAU) reported
@6foot3_player Hey there, if you're still having issues with your nbn service, we'd be keen to find out what's going on. If you could give us a buzz on 1300 801 122, we'll discuss things further.
-
MattM (of Doom)
(@MattMOfDoom) reported
Yeah that worked nicely. If the NBN ever drops out again, looks like we can get a fairly solid 70Mbps down over the Netgear as secondary WAN. If 5G were available here I might've bought a 5G version, but this does quite well thanks.
-
Optus
(@Optus) reported
@KleinRevd @NBN_Australia Hi Andrew, the message is just confirming the upgrade work. This does not mean your service will definitely be down. There may be some service interruptions, but we’ll try to keep this to a minimum! Kartik
-
peter
(@peterw) reported
@RevolutionKiki @Telstra It’s the problem with Telstra Velocity across west end, Highgate hill and south Brisbane. New buildings get NBN but not older buildings. You have zero choice in going to another provider.
-
Tennkay
(@Tennkay1) reported
@7amahanti @SpaceXStarlink To need Starlink after eleventyseven billion dollars spent on @NBN_Australia is criminal. Royal Commission anyone? Good to hear it's working well for you. Yet to hear anything from Starlink regarding my order in metro Sydney... we are on 5G because our NBN is so bad.
-
Rach
(@Rachnbake00) reported
Is anyone else having issues with NBN? Or is it just me?
-
Rach
(@Rachnbake00) reported
@NBN_Australia No I’m not back online. Called my provider who advised me it’s an nbn issue and will have to wait for someone from nbn to come out on Monday. I’m currently in isolation and now won’t be able to work on Monday because of no internet 😞
-
Steven Noble 🌏 ✊🏼 ⚛️
(@steven_noble) reported
This NBN outage is getting pretty tired quickly
-
dazey 🍡デイジイ @ NIGHTMARATHON
(@dazeystray) reported
hahaha.... got off the phone w my ip AGAIN bc my internet still isn't back, they said its hella borked so theyre sending out an nbn service guy on MONDAY. which is also the day i get my first covid shot... I AM IN HELL. THIS IS THE WORST POSSIBLE TIMING. AAAAA.
-
Matthew Jones
(@matthewjonespga) reported
from
Sydney, State of New South Wales
@Telstra if my NBN is down why isn’t my 4g backup working? Have re booted, blue lights on??
-
Revd Andrew Klein ( Chaplain)
(@KleinRevd) reported
@NBN_Australia @Optus , what support are you able to offer? See previous tweets.☝🏼 Let me clarify this. You are the retailer , described as the service provider whilst @NBN_Australia actually does the physical service to infrastructure? This is an ongoing issue.
-
Glen Waldrop
(@0ldmanGlen) reported
@HardwareUnboxed @SpaceXStarlink NBN should be able to get you a gig if they're worth a damn. Typical for our WISP customers is either 20Mbps or 50Mbps but a dedicated shot can do basically whatever you can afford.
-
Rach
(@Rachnbake00) reported
@iPrimusAU you really need to to improve your technical support staff! I called about an internet & phone issue. Was advised to speak to NBN then advised to call provider. Was on hold for 1 hour then call got disconnected. I’m currently in isolation & working from home. I need
-
nbn™ Australia
(@NBN_Australia) reported
@Icefnt We're sorry to hear you're experiencing service issues. Have you reached out to your nbn provider about this? They can run a line test with you. If the fault is found on our end of the network, the team will work closely with them to getting it fixed. Let us know how you go. Maya
-
paf
(@paficlefnt) reported
@OvertGGs @Telstra nbn sucks, get better net
-
peter
(@peterw) reported
@TheOtherTara @Telstra They don’t need to lock me in. I have zero other options as West End has Telstra Velocity not NBN and no other provider will service it.
-
Revd Andrew Klein ( Chaplain)
(@KleinRevd) reported
@NBN_Australia This answer does not address the issue. Inconvenience caused Or a denial of service unless I provision myself with the equipment required at my cost. In fact , I wonder what you are actually addressing here. Certainly not offering practicable support during outages. Third world.
-
Captain Slapstick AC AO AM OAM AK
(@CaptSlapstick) reported
@DaveTaylorNews @abcnews Not sure about “just in”. I heard that on the news yesterday afternoon and my mum told me yesterday morning. News travels slow. I guess that’s an NBN issue.
-
KorojiChou🦋
(@KorojiChou) reported
@NBN_Australia We're fine, our internet is back online, we got an nbn technician to check and found the problem.
-
Ronni 🌺🌺 ”If we do EVERYTHING we’ll win!”
(@Ronni_NQau) reported
@ToWhich Yes always been a ‘practical’ & ‘creative’ people, its our tradition, from the Black Box to WiFi, but we don’t take advantage of what is learned & created. So let’s Rewire Australia, fix our NBN Invest and do the other things. #RepairRestoreRebuild #AlboForPM
-
Jessica Bailey
(@BubbleBailey) reported
@NBN_Australia hey nbn. Have a planned outage today in petersham area. Surely it’s not going to last 8 hours right?
-
Manoj Yandapally
(@manojyandapally) reported
@varahacap @NBN_Australia Looks like AGL, my provider is AGL and I am having the same issue from this evening around 6pm
-
Kevin *fully_patched* Sweeney
(@KevinSw92208498) reported
@NBN_Australia The saga continues... After spending 3 days trying to convince the so called @Telstra Experts via My Telstra app that the connection was dead, through their collective inaction, the timeline for resolution with my @NBN_Australia internet has been pushed out to 27th October... F..
-
Dog Knight
(@Dog_Knight) reported
@JRock3r @HardwareUnboxed @SpaceXStarlink All depends on where in Australia you move to. The NBN can be decent but it varies with the connection tech they use at different addresses. With fibre I’m on 1000/50, so no issues here.
-
James
(@varahacap) reported
@manojyandapally @NBN_Australia Yep. I’m with AGL. Seems to be an NBN outage. Other ISP’s are reporting outages as well.