NBN

NBN Outage Report

Why is my NBN service not working?

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 02/21/2026 08:45

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (11%)

    Total Blackout (11%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Canberra, Brisbane, Sydney, Perth, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore and Townsville.

Loading map, please wait...
City Problem Type Report Time
AustraliaAdelaide Internet
AustraliaMelbourne Internet
AustraliaAdelaide Total Blackout
AustraliaCanberra Wi-fi
AustraliaAdelaide Internet
AustraliaAdelaide Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidFe65395579 David (@DavidFe65395579) reported

    @QuentinDempster NBN selecting a non existent network because it’s not Elon.

  • trojanw0w Trojanw0w (@trojanw0w) reported

    @QuentinDempster Starlink (atleast right now, and if i had a bet for a very long time to come) is vastly VASTLY superior to Amazon's OneWeb.. So typical NBN Co for taking the **** choice

  • Thinker2nd Thinker2 (@Thinker2nd) reported

    @QuentinDempster @Hani_Iskander Nbn will be given to Telstra who will then want to improve profits so will destroy country coverage, we have been down this road before, it’s all about greed & govt is the main offender

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @Dusty_Arse @QuentinDempster NBN satellite has been in service since 2013. There's still 78,000 people on there. And it provides 100Mbps for $109 per month. Sure starlink is faster, but it's also more expensive.

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @hellohiheyxx @BlueHouseRoad @QuentinDempster LNP will never admit they got it wrong, but thankfully #NBN had the guts to ask them for more money to provide the free fibre upgrade and Libs agreed. This was proof reusing copper was a stupid waste of 9 years and $30B.

  • SeanMcC73081283 Real McCoy 🇦🇺 (@SeanMcC73081283) reported

    @QuentinDempster Amazon servers shut down/ remover anyone who disagrees with them from using their servers. That is why NBN took them on just another link in the chain for controlling the people.

  • nilocnosrac Going Forward Everything is Backwards (@nilocnosrac) reported

    @QuentinDempster Starlink already delivers faster, lower-latency broadband to the bush. NBN’s satellite service is playing catch-up with 200ms+ lag. The market’s already voted with their wallets.

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @NtDrifter @QuentinDempster @Hani_Iskander Some of you. Theres still 78k NBN satellite services, down from 86k since March last year. A number of people have jumped off fixed wireless and fttn to starlink. It was a good project until LNP screwed it completely in 2013.

  • WSKamgar WBIT (@WSKamgar) reported

    @QuentinDempster Hateful whackjob weirdos like you are exactly why Australia went downhill. NBN has been one of the worst government implementations of any industry and it ranks among the worst in the WORLD for Internet. But "lETS hATE eLoN, am I cool now kids?" Bloody loser.

  • napost13 napost (@napost13) reported

    @QuentinDempster at much greater cost and terrible level of service - ring NBN to see if you can speak to a human

  • thebee bee (@thebee) reported

    @Dusty_Arse @QuentinDempster Given the woeful NBN rollout and crap speeds, unreliability, lack of service, I’m not holding my breath on this one. We’re still on ADSL 2 here only 50km from Melbourne CBD and don’t bother using it as it’s agonisingly slow.

  • mayhemsmasta mayhem masta (@mayhemsmasta) reported

    @QuentinDempster Ive been with starlink for nearly 5 years now and even if nbn/amazon offered me 5 years free service.. i'd still stay with starlink.

  • Aussiepump Aussiepump (@Aussiepump) reported

    @QuentinDempster NBN is terrible. Paying out your *** for 3rd world speeds

  • pipieohmy Take the right pill (@pipieohmy) reported

    @QuentinDempster The NBN sucks and is outdated. Who will use it lol.

  • sandmanute Jimmy James (@sandmanute) reported

    @QuentinDempster We don’t want it champ. Starlink shits all over NBN. We will never get NBN in our farm but it took 5 minutes to get Starlink working.

  • BrewerVASocial Sarah Brewer (@BrewerVASocial) reported

    @iiNet our nbn stopped working last night but there are no outages at all, how can we fix. Wallan VIC?

  • PugShipton PugShipton (@PugShipton) reported

    @QuentinDempster So more money to be wasted on an interior service to rural Australians. So NBN living up to their bad reputation

  • MarkFennell4 Mark Fennell (@MarkFennell4) reported

    @CasFarmerCD @NtDrifter If the Gov just made it easy for all LEO ISP's to access the ground network access equally and gave people any assistance with associated hardware costs directly, not through a NBN style company the market would sort itself out.

  • RBVogue Robert Mulvogue (@RBVogue) reported

    @QuentinDempster Government satellite service Or Starlink. The government is still spending, trying to get the NBN working properly. Which service, do you think will exist in 10 years?

  • Hani_Iskander Hani Iskander (@Hani_Iskander) reported

    @ForSureNotElon @NtDrifter @QuentinDempster NBN has been a compilation of stuff up after stuff up. Billions over budget. Expensive to consumers. Slow by world standards. Tony Abbott thought its function is to download movies for women who are busy ironing.

  • CraigDavis_Agro Craig Davis 🇦🇺 (@CraigDavis_Agro) reported

    @QuentinDempster Except we aren’t going to buy the crap that’s being served up by NBN. We are long past that mark.

  • HakanaiVR Hakanai✨ (@HakanaiVR) reported

    So, the previous night, there was an outage, and my ISP contacted the NBN “checker” and then assured me that the issue was “my fault”. Never mind that I had changed absolutely nothing on my end.

  • GL5589118269107 G L (@GL5589118269107) reported

    @QuentinDempster Kind of ironic. Starlink is dependable. The NBN connection to my mothers house in the metro area has been a total **** show. If they can't get it right in the city how well is it going to go in the bush?

  • thebee bee (@thebee) reported

    @Dusty_Arse @QuentinDempster I’m 50km from Melbourne CBD and have to hang my tethered phone out the window to ‘catch’ the 5G signal for decent internet. No NBN even offered here. Satellite would be welcome but needs to be on par with Starlink; I’ll believe it when I see it.

  • StuartPullybla1 Stuart Pullyblank (@StuartPullybla1) reported

    @TheIPA @SkyNewsAust Is this another case of the LNP getting into power and diluting the system and changing it like the NBN where they down graded the system now we have a second class internet. As usual the LNP will take the easy way out and stuff the electorate.

  • OliverBodi69705 Nathan Oliver Bodie (@OliverBodi69705) reported

    @hellohiheyxx @QuentinDempster Thought you'd raise this blatant bullshit argument. Currently the NBN uses the Sky Muster network? The Project Kupier network? Projected results and technology not yet delivered. So the projections are based on a marketing claim... &the contract? Who wrote it and technical quals?

  • nairbssor Nairbssor (@nairbssor) reported

    @QuentinDempster The NBN is a crap company run by a crap government!

  • Miacharlott7Mia Mia Charlotte (@Miacharlott7Mia) reported

    @NtDrifter Totally agree, Starlink’s reliability beats NBN hands down rural users deserve better than empty promises

  • CathWe188398 Linda J (@CathWe188398) reported

    @NtDrifter I liked what we had previously. Super fast broadband. Then some man came inside put an NBN box on my lounge room wall back 2015. Well I Never got it connected. I don't like it. Lots of shops had No Internet when NBN went in, at Gembrook for example. No business phone

  • DPerisher16393 David Perisher (@DPerisher16393) reported

    @QuentinDempster I wonder how many people will ditch the excellent service provided by Starlink for NBN Co when they eventually roll it out.