NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Adelaide, Perth, Melbourne, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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hubba hubba hummus
(@hubba_hummus) reported
@jones_writer Nbn?? Australia surely has to ranked as one of the worst in the world with internet speeds and affordability.
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Barry Tucker
(@btckr) reported
I have to start computer in main cafe area, then repair to back office (away from patrons). Other local signals gradually come to life & cafe's signal strength drops off; computer can lock up if signal too weak. Is this due to overloading our fab NBN?
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Leave the gun, take the cannoli
(@GrabbingHands1) reported
@GWF61 @SincDavidson My Internet service 10 years ago in the US was 4x faster than what I get where I currently live in Australia today. And my internet in rural Oxfordshire was 2x as fast. I am on nbn and is utterly sh¹t. Oh, and its expensive.
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Paul Brzeski 💉💉🌈🌏
(@TheZeski) reported
@danilic @ScottMorrisonMP Imagine if they didn't undercut the entire economy by putting Foxtel before the NBN. Business in Perth has suffered **** internet, loss of productivity and stifled growth and innovation thanks to their shitfuckery all to keep Foxtel alive a bit longer. Intergenerational theft.
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AnnRoyalFlush
(@Ann90335924) reported
@StevenR12344061 I bet @NBN_Australia isn't providing the support needed either
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Tareq
(@Twerech) reported
@Telstra All I want is for my NBN to remain active and for the NBN tech to fix the issue they promised. That is all.
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Matt
(@_mtau) reported
@CentristMav @scottyhau @LucyTurnbull_AO That’s a stretch. Everything Turnbull did was in support of his own job, not the good of the country. No change to climate policy, no NBN improvements, lowered university funding, the plebiscite, continued unwarranted scrutiny against unions… the list goes on.
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Tareq
(@Twerech) reported
@Telstra My modem was running on 4G (which is below average) for well over two weeks. I wasn’t receiving NBN. Now all I get is an apology that my service has been disconnected and there’s nothing that can be done about it.
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lonley
(@LonleyPassenger) reported
@Optus please fix your nbn getting over 2mbps is like seeing a lunar eclipse. I am so sick and tired of your internet constantly dropping out and times unable even to load up google. Enough is enough, fix your garbage internet.
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Grant McDonough
(@Grundy8001) reported
@NBN_Australia when will@services be restored to Burleigh Heads?? Two days in a row now we’ve had issues
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I like birds
(@i_like_birds_x) reported
@critcher_gordon @SincDavidson There are families in Sydney with connections that are very poor, unsuitable for online work and learning. Our family, we decided what street to move to within our suburb so we would not be stuck with medieval speed internet connection. The LNP NBN is a $50+billion fraud.
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Tareq
(@Twerech) reported
@Telstra I asked for the Telstra team to stop the cancellation of my NBN because the technician said they’ll return to rectify the wire issue to the house. They responded with a confirmation that the service will not be cancelled. The tech hasn’t returned yet, and my NBN was disconnected.
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SOAP BOX
(@SOAPBOX27618948) reported
@JoshFrydenberg @australian I l0ive in his electorate 90 emails sent all trashed bined never read. 27 months to get nbn no help to him. High speed train's BS our dulwich hill metro line lasted 7 months then abandoned by ALBANESE cracks every where.
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〰Stefan Gigacz
(@cnresearch) reported
@DaveSharma More to the point, why did your government allow the NBN to buy back Telstra's derelict copper wire network?
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MitchtheMurse
(@MitchtheM) reported
@emmabeforenone Like using this argument - you could say Murdoch would've easily made a streaming service to compete with services in Australia - rather than attempt to delay the NBN.
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Enlightened Disinterest
(@EDisinterest) reported
@DaveSharma You haven't had a national telecommunications carrier since it was privatised way back. That's why we now have a **** sabotaged and broken NBN you tried too use to break the privatised 'National Carrier' because they behaved exactly as a private company should. ********
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Darrens ma🌸
(@DeviRett) reported
@slipperyjim7 Once upon a time there was a useless QR system, the mighty Aust. Govt decided to buy into this crap technology with their Pfizer bribe & now we need to get our $ worth. Like used cables for a NBN. We’re Waste not want not land. Now pretend it’s a good thing for all 🤪
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Magoo
(@jomagoo68) reported
from
Gold Coast, State of Queensland
@rob_tat Labor never built the NBN. They just planned it on the back of a cocktail napkin
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Tareq
(@Twerech) reported
what ever happened to the quality customer service @Telstra offered its customers? #telstra #nbn
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Ken Oath 🌸
(@kenoath58) reported
@SincDavidson @GWF61 Of course, but arguably, he should've split the wholesale network for competitive purposes. True, NBN was a separate *****-up.
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L Jac
(@LJacloon) reported
@NBN_Australia Got my first on-going maintenance text from TPG for 2022. Only had about 20 last year. 🙄 #NBN #Fail
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Ben James
(@hamez173) reported
@Borgus17 Wait how ******** isn't your house not eligible for NBN. Do you live in the Simpson desert ?
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🏳️🌈 Napalm Nacey 🖤💛❤️ 💉💉
(@napalmnacey) reported
I would be the one to help her most, visiting her to fix her NBN set up, which she sometimes knocked out of the wall while cleaning and forgot about. No matter what was going on, I helped her, because she helped me when I was a lonely kid, and let me play with her dog. /14
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andrew keith
(@andrewkeith80) reported
The 7th @NBN_Australia technician has been booked to fix my internet. Will this one fix the corroded taps, or will be waste my time? Raised a TIO complaint and sent to NBN. Now trying to dig up info on forwarding complaint to member for Baulkham Hills.
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Cliff Johnson
(@oldbigbear) reported
@Optus My Optus 5G home internet has been super patchy over the Christmas break, and pretty ordinary since I was convinced by you to ditch NBN. Any issues in Balmain, NSW 2041 you can tell me about?
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George Whitefield
(@GWF61) reported
@GrabbingHands1 @SincDavidson Lauding is a stretch. I said that the parts that roughly meet the original design work pretty well. I know the rest doesn't. Your reply also ignores my key point which was that @SincDavidson 's original comment ignores why the NBN doesn't work, which is the coalition.
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Outside Looking In
(@Connundrum54) reported
We use Gov't owned service we pay for it: water trains roads (rego & petrol tax) NBN Garbage collection & tip fees So why isn't the ABC pay for service? Those who want it should pay for it. #ABCfail
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Caroline
(@L1I9N6K4) reported
@Telstra I drove to where there is 5G & recharged. If I try to visit a website that I have not previously visited, it takes minutes to load. The population here doubles in the holidays, Telstra mobile and NBN (apparently) slow down sufficiently to frustrate everyone.
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The name’s DJ, DJ Brox 🇦🇺🇲🇹
(@Borgus17) reported
Our house is not eligible to get the NBN so we’ve literally been running off ADSL for the longest time on **** all download and upload speed. Does anyone run off 5G? Is it better or worse than NBN? Surely better than we’re currently on
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The RedRoo from Downunder
(@GuyRedRooHaines) reported
@Optus hey guys, its almost been a week with no NBN or Home phone in Stafford 4053, I have missed out on 3 shifts because i couldnt get contacted and all the website says is "under investigation" still. Honistly im down over $300 from missed work and im not happy.