NBN Outage Report

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Melbourne, Brisbane, Parramatta, Ashfield, Logan City, Ocean Shores, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Adelaide	Internet	9 hours ago
Sydney	Internet	9 hours ago
Melbourne	Internet	20 hours ago
Sydney	Internet	1 day ago
Brisbane	Internet	1 day ago
Melbourne	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt wants to strangle the NBN people 🇺🇸🇦🇺 (@matthwrose) reported 4 minutes ago

  I need my NBN installed. If I can't work, I start getting myself in trouble on social media.

• 
  drknows (@DRKNOWSU) reported 6 minutes ago

  @DrDavidHoney Yeh you guys did a top job with NBN too … delivered the worst internet in any first world country … well done 🤡

• 
  Adrian Marr (@adrianmarr) reported 9 minutes ago

  @Optus @networkoutage is there an outage in south fremantle on nbn fttn at the moment

• 
  Icanhaveanopnion (@whateveryeahnah) reported 13 minutes ago

  @NBN_Australia spend more money on your disgustingly inadequate service and less on advertising because the ads just piss people off - waste of money.

• 
  Cdbrown (@BrowntownBrew) reported 14 minutes ago

  @rusticello @FernandoLongoOZ @wilde_gio He's very well off so doesn't care. And will continue to defend his #NBN as he'd never admit he was totally wrong.

• 
  David Sattout (@davesattout) reported 19 minutes ago

  @NBN_Australia @Juliamjane You could, for example, take an active role in seeking to fix the problem. I haven't even been told what the problem is. The mollifying tweets are not so mollifying.

• 
  Mystic Medusa Astrology (@mystic_medusa) reported 20 minutes ago

  @NBN_Australia Can u please tell me when NBN incident 000017778075 will be resolved? I know u said that there is no outage but the ISP quoted this to me feom the NBN Service portal, which I assume is accurate?

• 
  Brad Johnson (@Zabrowski01) reported 20 minutes ago

  @BavonUnofficial Had the Same problem last week 😢 Telstra blamed nbn, nbn blamed Telstra 🤬

• 
  Chris Marantelli (@chris__mara) reported 22 minutes ago

  @Telstra Having internet issues all day today. Would it be related to NBN works apparently done yesterday, or another issue?? Postcode 3041

• 
  jjj c (@jjjohncau) reported 22 minutes ago

  Hey @NBN_Australia just wondering when the 'unplanned outage' will be rectified in postcode 2049? It's been about 24 Hrs and we have some work/study to do!

• 
  Shimura (@Shimura31809516) reported 22 minutes ago

  @TPG_Telecom No internet on nbn and no one pick up my call to tpg. I need help right now

• 
  Matt Bradley (@MattBobBrad) reported 24 minutes ago

  @NBN_Australia is there an Outage in Coogee NSW and if so what. is the reason and fix time

• 
  Craig Read (@DunnarguenRead) reported 24 minutes ago

  @garland_paige @RoseSugarlove @SpaceX What are your Down load speeds, what are your caps per month, can you stream 8K, or even 4K, what are your outages during storms?…….I’ve had both and the NBN satellite is a waste of time compared to Starlink.

• 
  Dean Rosario (@DeanRosario) reported 26 minutes ago

  Still haven't received one potential scam phone call since the Optus issue became public. Not one. Compared to daily multiple calls about NBN, eBay, Amazon, solar panels, shower heads, etc etc.

• 
  Andrea McHutchon (@AndreaMcHutcho1) reported 32 minutes ago

  @NBN_Australia It is still not working this is ridiculous!!!

• 
  Optus (@Optus) reported 37 minutes ago

  @Kel_McFletch Hey Kerri, we are sorry to hear about the poor experience you have had trying to get your NBN connected and getting assistance with this. This is not the customer service we strive to provide. Please DM us so we can investigate & assist. Thanks - Mary

• 
  Ben Langford (@Lang44d) reported 41 minutes ago

  I just copped one, a call from Perth, pretended it was about Telstra NBN. I kept delaying, obfuscating, acting dim until she called me an idiot and hung up in frustration. This was unsatisfying. I want to really give them some grief.

• 
  Frank Fiocco (@frankfiocco) reported 44 minutes ago

  @Sandra_Sully Wish you success Sandra. Seems like it's a race to the bottom with Tel Cos. Also how can Australia's NBN still be below par. (Optus customer here. Very minimal info after breach.)

• 
  Cameron Smith (@cmrnsmth) reported 45 minutes ago

  Apparently no-one in the inner-west has NBN due to an 'unplanned outage' that the NBN website is saying could take 10 days! Nice one @NBN_Australia!

• 
  Sandra Sully 📺🎧📲🏑🌺 (@Sandra_Sully) reported 47 minutes ago

  .@Telstra Hi there someone!! I am done playing nice and being patient. My modem just doesn’t work. Your people have tried rebooting it remotely, and blaming the NBN. It just doesn’t work. I need the internet to work as do my family. Someone pls help!

• 
  Kerri McDonnell (@Kel_McFletch) reported 48 minutes ago

  @Optus yet again woeful service, nbn appointment scheduled for today no show and I have to re- make the appointment, really? #enoughisenough #terribleoptus

• 
  Llanesca T. Panti (@llanescajourno) reported 49 minutes ago

  House Ways and Means panel chairperson Joey Salceda calls on the Marcos administration to pursue the National Broadband Network (NBN) project which was shelved during the Arroyo administration due to alleged ovepricing @gmanews

• 
  Dhawal Damania (@dhawaldamania) reported 50 minutes ago from Sydney, New South Wales

  Extremely unacceptable practice by @VodafoneAU cancelled my NBN when I specially asked them not to, not once but 3 times #fail #switchtotelstra .. customer service is helpless

• 
  Netrunner Card Generator (@NetrunnerGen) reported 53 minutes ago

  Simoom Agency NBN: Subsidiary 40/12 Whenever you derez a rezzed piece of ice, deal 2 brain damage

• 
  Andrea McHutchon (@AndreaMcHutcho1) reported 54 minutes ago

  @NBN_Australia They are blaming the NBN @iiNet says the issue is rectified and the @NBN_Australia is the issue! Sort it out people WFH!! And rely on the internet

• 
  Frank Fiocco (@frankfiocco) reported 54 minutes ago

  @Sandra_Sully The onus is squarely on Telstra. Ms Sully having to do it publicly after 7 months to rectify the issue, highlights the NBN issues a lot of Aussies face. Sadly.

• 
  David Sattout (@davesattout) reported 55 minutes ago

  @NBN_Australia @Juliamjane Just to be clear, the outage now runs at almost 27 hours. A busy legal practice cannot operate without communication.

• 
  shane whitely (@newsheli) reported 56 minutes ago

  @bradholznagel Gippsland area. Found it far more consistent than NBN and broadband, especially at night and during poor weather. Even thinking of changing my city locations.

• 
  Entrust ICT (@EntrustIct) reported 56 minutes ago

  Entrust ICT are aware of an outage in WA affecting NBN services, Entrust engineers are working with the upstream carrier to investigate the issue, and further updates will be provided in an hour.

• 
  DJH (@DavidJHeffer) reported 56 minutes ago

  @NBN_Australia @AGLEnergy l haven’t had any internet service due to an ‘unplanned outage’ in my area (Petersham NSW 2049) since 9am this morning and I WFH. It’s now 11pm. When is this gonna be fixed?!