NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Perth, Sydney, Brisbane, Colac, Adelaide, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Anthimatter 🕹️
(@anthimatter) reported
@NBN_Australia Thanks Darren. There's some maintenance going on here in a couple of days so hopefully that will fix some of my dropouts.
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Your Shout Trivia
(@YourShoutTrivia) reported
@Telstra any known nbn/line issues in Lilydale, VIC have run your troubleshooting it keeps saying “something went wrong on our end” but can’t get an answer on chat or message. You seem to be the only one working today.
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AustralianAntifa
(@Brad_HR) reported
@Optus hey #optus is there a phone number to call if your NBN internet is down? It’s been down all morning for us 😭😭😭
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Arrr Nelly’s son 👀 🦘➡️🇦🇺
(@Dlanorx) reported
from
Melbourne, State of Victoria
@Telstra How do you sort out your problem, when your NBN is not working. Your modem has diverted to mobile which as usual is extremely poor, so no service, but your mobile phone is diverting to wifi. How and who do you contact?
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Matt 🚀
(@xspance) reported
@NBN_Australia @Kristin542 Daz, multiple RSPs are all out and no outage notices on the NBN website. This isn't wall street don't fudge the numbers.
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Kristin
(@Kristin542) reported
@telstra having problems with nbn and even some mobile data in the Yarra Ranges area (VIC), hearing others having similar issues. Can you please clarify what the problem is and whether something is being done to fix it?
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Proud OLD Soldier
(@GrumpyOLSoldier) reported
@NBN_Australia @dhillonz Not showing but it is not working
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Jonathan Oxer
(@jonoxer) reported
@BookSwapSteve @SuperHouseTV I brought down the NBN just to hide my own shame ;-)
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libbi81
(@libbi815) reported
@caznye @NBN_Australia @wah_jag I searched for Healesville, it said no outage. All of Healesville is out. Shops have been forced to close
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Kristin
(@Kristin542) reported
@NBN_Australia My address isn’t showing as having an outage on the link you’ve provided, however there is definitely an issue. As there are evidently many of us in the outer east of Melbourne having the same problem, is someone going to look into it?
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Adrian
(@agoodcloud_blog) reported
@optus when will this outage in Vic be resolved?? my gateway us not getting a public IP address, and yes I've tried turning it off and on again. #OptusOutage #NBN
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MollyROXanne
(@MollyROXanne) reported
from
Melbourne, State of Victoria
NBN is out so I’m going to chainsaw some branches of a tree causing gutter damage. I wonder which emergency hospital is closest if I stuff up. #howhardcoulditbe #virginchainsaw
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Optus
(@Optus) reported
@gaylefraser1 We've identified an issue impacting some Victorian NBN services (REF#23493383). We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Zac
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Ben Holley
(@parrottrees) reported
from
Melbourne, State of Victoria
Hey @Optus seems like your 4g is having issues and NBN is down in Croydon area as well.
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Roger Doger
(@plug_n_pray) reported
@Optus no nbn in chirnside park. And nothing on your outage page.
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stick 🇦🇺
(@stickiekeys) reported
@Telstra nbn problem? im in warburton vic and the internet wont connect to phones, living room tv or my bedroom xbox.
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Caznye 🐯🏆
(@caznye) reported
@libbi815 @NBN_Australia @wah_jag Although I just checked the nbn outage page & it said no outage at my address?
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Nathan
(@looseonions) reported
Could you imagine paying $60 a month for nbn 20? I ******* hate this country sometimes, we could have had blazing fast fibre but we choose this ****.
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Matt 🚀
(@xspance) reported
I would say there is quite a large outage atm @NBN_Australia you should probably start publishing your outages on your site.
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Nina Fern
(@NinaAFB) reported
@NBN_Australia @dhillonz I'm in this area too with an outage since about 11am. Not showing as affected on your website, all mobile connections are spotty too.
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libbi81
(@libbi815) reported
@NBN_Australia @wah_jag Telstra NBN out. It’s an NBN outage, not provider outage
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AustralianAntifa
(@Brad_HR) reported
Looks like there is a SIGNIFICANT NBN outage in eastern Victoria. @optus have failed to put it on their outage tracker. #disappointed #nbn
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balloffur
(@balloffur) reported
@Optus internet( nbn) down for my whole area yet optus pages shows no issues. What's up?
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Lauren ❤️⚪️⚫️
(@LaurenDMH) reported
Hi @optus, NBN down and 4g almost non responsive in 3138. I can’t log problem because webpages and app won’t load.
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Colin George
(@ColinGeorge1985) reported
@Optus Thanks. The website wasn’t showing any issues. So wanted to report. NBN been down since 11
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Luiz Bon
(@luizbon) reported
@GeoffreyHuntley I'm using Optus home broadband 5G. Even when it is not connected to the 5g network the speeds are better than NBN.
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Matt 🚀
(@xspance) reported
@NBN_Australia @Kristin542 It's not a provider problem. Multimedia RSPs are down. Plug the power back in.
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Daniel Verberne
(@daniel_verberne) reported
@Telstra Hello! I'm experiencing severely depressed down/up speed on Bigpond NBN today. Last night, fine. I know my expected stats via running Telstra' Speed Test website. Not seeing any known outages in my service area - but 'downdetector' website certainly is.
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Al
(@mcg63679777) reported
@kwingerei @MichaelWestBiz @googledownunder LNP ****** the NBN for Murdoch now trying to **** any decent search engines for Murdoch
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Michael Randall
(@MickRandallHS) reported
Hey @NBN_Australia - My NBN is out and your website is saying there is no outage in my area, yet all over Facebook people from my suburb and a number of neighbouring suburbs with different providers are also out. Why are you not registering these outages on your website?