NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (75%)
• Wi-fi (11%)
• Total Blackout (10%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Adelaide, Perth, Melbourne, Arumpo, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, and Junee.

City	Problem Type	Report Time
Brisbane	Internet	17 hours ago
Sydney	Internet	1 day ago
Sydney	Internet	1 day ago
Adelaide	Internet	2 days ago
Perth	Internet	2 days ago
Melbourne	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Doug Hendo (@DougHendo) reported 8 minutes ago

  @iluminatibot I worked on the NBN my team was wrecked by the magnetic radiation we all new you cant be near high levels for a hour even. They turned the towers off for my team or it was maximum 10 minutes on the site at a time. The feeling is very very bad. I feel sorry for anyone who lives near high electromagnetic radiation. Another form is a VR very dangerous to children under 12 I've seen the damage a VR can do also 10 min at a time.

• 
  Robotfix 🔰🗽🇦🇺 (@Robotfixx) reported 10 minutes ago

  @ruicharadrius State owned NBN is ****. As opposed to SK’s network (fastest in the world) which was privately built out. It’s already cost 50 billion dollars (if your money btw) and is climbing

• 
  Paolo M (@PaoloMalicse) reported 10 minutes ago

  @optus_help 3rd day no NBN internet at home and no one can tell me the problem. Case number 1004469179. Shame on you, Starlink and Superloop starting to look good right now, maybe time for a switch.

• 
  Dave Jones (@eevblog) reported 11 minutes ago

  @asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.

• 
  Max Rockatansky (@MaxRock222) reported 13 minutes ago

  @AvidCommentator Just like the nbn It never made sense But for their other reasons they went ahead with the rort

• 
  yeah, naa (@yeah_naa_maybe) reported 15 minutes ago

  @NBN_Australia internet down for 20 hours in east subs of sydney. WTF no updates, silence. what the hell is going on. @Optus @optus_help

• 
  Dave Jones (@eevblog) reported 18 minutes ago

  I found out what the problem was, the entire building is down. NBN backbone issue, so it's not the ISP. Found a guy in the building that runs a mobile repeater business for buildings like this and he has official contacts with Telstra who say it's going to be down for the whole long weekend. Everyone in the building is struggling with phone access. He's going to put a proposal into strata (handily, that's me!) to install mobile repeaters in the building and also the basement carpark. I said I'll approve it.

• 
  Communal Noodle (@Communal_Noodle) reported 19 minutes ago

  @eevblog NBN stands for "No Bloody Network" sometimes.

• 
  Ezzeddine | عزالدين (@ezzh_) reported 19 minutes ago

  @m1nhaxo Paying $120 a month for 750 mbps but we’ve been only getting 150-300 on a good day because of this garbage nbn And they won’t send us a new modem we’ve had this one for 10 years now through 5 different houses

• 
  mastodon.au/@macropin (@macropin) reported 26 minutes ago

  @eevblog NBN don't have the equipment necessary to maintain their own network. More consultants will fix the problem.

• 
  Bill (@BillySisu) reported 30 minutes ago

  @TheNoisyTrunk @Caitlen2310 @adrian_couper When LNP min. Richard Alston was asked which parts of Telstra he had sold, Was it Yellow Pages or the GSM network, etc, his eyes glazed over and he confessed he sold a 30% tranche of THE ******* LOT. Which is why NBN needed to build a new fixed network at huge public cost.

• 
  Josh (@JoshJPD9) reported 30 minutes ago

  @NBN_Australia whats up with the all day outage in 2138 NSW??? All bloody day it's been out. Fix it ASAP PLEASE!

• 
  RealityPartyAustralia (@PartyReality) reported 32 minutes ago

  @JEChalmers What a goose you are @JEChalmers . Just like old @SwannyQLD who sent a broke in the GFC. We live the nightmare now of the NDIS, NBN, net zero and a parasite public service of red tape. We are broke & going off a cliff under this incompetent, corrupt treacherous Labor government.

• 
  Jay Jay (@JayJay1094727) reported 33 minutes ago

  @eevblog Seems like NBN is pushing down stream providers to jump off 5G to NBN. Which sucks because it’s stifling competition and providing a worse service at a more expensive price

• 
  Drooling Drummer (@5BNylonTip) reported 34 minutes ago

  Between the NBN upgrade and my new drive, I downloaded a 10GB movie last night in 4 minutes! I was astounded. Came back with a cup of tea, prepared to spend half an hour or so waiting, and it was done and part way through another. On an unrelated note, **** Disney.

• 
  My Brother in Antichrist (@0delay1) reported 35 minutes ago

  @CazAusie @TimjboAU Medicare. Superannuation. HECS. NBN. Gun reform. Fair Work. Disability support. Paid parental leave. Minimum wage increases. Universal healthcare & education funding. ‘I can’t recall’ just means you didn’t look.

• 
  🦺 Benedict Harris (@benedict303) reported 36 minutes ago

  @Optus we were on the phone to OPTUS for THREE HOURS to some operator in India, we just wanted to move to a faster NBN plan, and they could not migrate our old account over. NIGHTMARE and Optus are outsourcing their support to useless people in India

• 
  marvin murdon (@MMurdon74801) reported 37 minutes ago

  NDIS needs a royal commision and total revamp , never fit for purpose another back of an envelope idea from Labor , like the NBN

• 
  Munted (@use_insert) reported 38 minutes ago

  @NBN_Australia Can you pull your finger out and at the BARE MINIMUM, updated your website with outages. Yorke Peninsula SA Over an hour offline and your 💩 website says “No Outages” ISP confirms that you are the problem 🙄

• 
  Ryan Emery (@ryanremery) reported 40 minutes ago

  So the FTTN service that had been supposedly canceled is now working. @VodafoneAU claimed it was my modem. I'm using that same modem/router connected to the NBN fibre optic. Either it's a miracle or something broken got fixed.

• 
  IdnoSports.com (@IdnoSports) reported 40 minutes ago

  @Ryandally08 It’s not the only thing ONE NATION will shut down. The 1 billion dollar Great Barrier Reef scam will be on the agenda as well. And I would be taking action against the nbn roll out that has blown out to billions more than ever explained take them to court

• 
  Alexandra Online 💅 (@AlexandraOn1ine) reported 43 minutes ago

  WDYM MY ENTIRE SUBURB HAS AN NBN OUTAGE??!! I just wanna stream and play Wizard101 😔😭

• 
  Ruchir Patel (@Iruchirpatel) reported 43 minutes ago

  Can’t wait to get my @Starlink finally time to **** off my NBN.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 46 minutes ago

  Just spent 1.5hrs with my ISP figuring out why my NBN had died. He (from Indian, a nice chap) put me through hoops & then said that the NBN box is faulty but can't get a tech out till next Tue. Then a light bulb moment hit me & said, what if I look at the metre box - sure enough, something had tripped the circuit in the room the NBN is hooked up to. I just didn't need the added stress. Then he had the hide to ask me to 'rate his service'. Yeah - nah!

• 
  Vic (@ImVicLoLagain) reported 46 minutes ago

  @mrru5s3ll @LCHF_Matt @pikkkkaro yes I understand ,he seems to think I don't know there's a difference between wifi and NBN but my only contention is he seems to think we have great wifi but **** NBN and I think the inverse. somewhere this communication got lost lmao

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 47 minutes ago

  @Qldaah If only Media Militia had gone Full Fibre to the cesspit, instead of opting for snail paced Copper NBN, they'd know that "discovery" was only a new find, mid last century & rejected as unviable, of poor quality & limited in supply.

• 
  Boyd Rose (@Ftksuke235) reported 48 minutes ago

  @NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.

• 
  Marko Matvikov (@MarkoMatvikov) reported 50 minutes ago

  @Sarah59321051 I've just got my home internet with them and dealing with them has always been great in terms of tech support, new setups, liaising with NBN, network outages, price rise communication, etc.

• 
  Denise Difficult-Shrivell (@deniseshrivell) reported 1 hour ago

  Remember when they all lied about the NBN? The ABC chief tech reporter was gagged from telling the truth! And that’s just one issue! #auspol

• 
  alex (@alexB00683977) reported 1 hour ago

  @ShackelWill @JoSmith05406728 It’s Labor’s miserable ghost Turnbull who was in charge, same blowout happened with his other failure the NBN. If K Packer hadn’t provided his financial support which later he regretted Turnbull would be just another punter. Kerry had nothing good to say about him.