NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Adelaide, Melbourne, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
TV | |
| Adelaide |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Draxon Bailo
(@Draxonfly) reported
@Optus dudes! Second weekend in a row the nbn goes down in Uranquinty 2652.. all weekend again im guessing??.. sucks :(
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Cdbrown
(@BrowntownBrew) reported
@abcnews You've forgotten that in extreme heat the nodes shutdown to prevent damage, not an issue with other techs, so users on fttn may lose connection due to heat, rain, electrical storms. If only they installed fttp which would actually have required less funding #nbn
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Cdbrown
(@BrowntownBrew) reported
@TammyWolffs @abcnews Usually the impact to 4g or 5g is congestion from people not being able to use #nbn and using their phones instead. There may be some degraded signal strength in heavy weather
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Tammy
(@TammyWolffs) reported
@BrowntownBrew @abcnews Thanks for the reply. I don't have NBN - I use phone data instead, and plan to get home 5g when it comes to my area. I can't say I've noticed a difference in bad weather, but the article made me curious.
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Sor
(@Sor84172970) reported
NBN is still down and no internet, I hope my mobile's internet be sufficient until they rectify the damage.
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Regrozenah
(@Regrozenah) reported
So. Our ISP apparently decided today was the best day to show their utter incompetence. My upload dipped from 18MB/s, all the way to 1.5MB/s, which is what I had before we got NBN. I won't ask my viewers to watch pixelated garbage, so I've cancelled for today. Sorry guys.
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Harvey Mushman
(@GreenCap13) reported
@SkyNewsAust FOR 8 YEARS the LNP have done nothing. Now their PR man Chris says "looks it's not working!!!" Just like their 💩 NBN It's because of their policies not the technology - There is an easy way to Fix this mess VOTE SCOTT MORRISON OUT
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Sam Sammoi Gordon
(@sammiedude88) reported
@Telstra I need assistance with my fathers NBN service, still having ongoing issues with the service which has been happening for MONTHS now, had a new modem ect snd still the same issues, I’m authorised on the account.
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Barry Tucker
(@btckr) reported
Is Twitter broken, broken-ish? Couldn't load it initially. Can't open lots of places. Various excuses being offered. DNS server? Maybe the "NBN" is flooded, or the copper wire is saturated, or the whole thing's submerged in Victoria.
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Just Jan
(@janr572) reported
Well, @Optus …. Here I am, YET AGAIN watching his pre-recorded war movies and train documentaries because THE INTERNET IS DOWN. AGAIN SEVERAL TIMES A DAY NOW. @NBN_Australia probably YOUR FAULT. @Foxtel YOU’RE NO BETTER It’s like the 1980’s in my house. Crank up the VCR
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Just Jan
(@janr572) reported
Him: “I’d like to know how they got their hands on a 1960’s tank in 1944” #ABridgeTooFar I should not be subjected to this. @Optus @NBN_Australia @Foxtel Hang your heads in shame. GIVE ME BACK MY INTERNET AND FOXTEL IMMEDIATELY!!! #bloodyoutages
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Jerome Fahrer
(@JeromeFahrer) reported
Kudos to @NBN_Australia Was having internet troubles (upload speed of 0.2 Mbs, which was very bad for sending emails with attachments). Technician came at the appointed time, climbed up a telegraph pole to replace a rusted and corroded part, everything now good as gold.
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Chief Problem Solver Mitch
(@MitchPommers) reported
Outage start at 10:30AM. First update from @NBN_Australia at 2PM to say they are going to send someone out to start investigating 😩😩😩
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Jim Sim
(@shitfor) reported
@alexbhturnbull Despite seeing so so much, I still underestimate how insanely **** Australia’s internet is after your dad ruined it with his failed NBN.
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Fed up Aussie
(@AussieFedUp) reported
@NBN_Australia Thanks Sarah. It was only temporary. But my telephone/answering machines issues are another problem altogether.
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Mitchie950
(@Mitchie950) reported
Aussie Broadband just top tier customer service getting someone out on Tuesday to see if they can fix this NBN issue I've been having Absolute legends @Aussie_BB
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Morgan Stewart
(@MorganLStewart) reported
@TPG_Telecom Hi Charm, no NBN outage detected so I will message. Thanks!
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ckylam
(@ckylam) reported
@TPG_Telecom - No internet for 7 hours now. what’s going on? NBNCo says it’s a TPG issue and you guys are saying it’s a NBN issue?? Hello customer caught in the middle!
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Deanosim 🥔
(@Deanosim) reported
The NBN doesn't work without power while ADSL did if you had a generator or an old rotary phone you could still use the internet or make calls. Now if the power goes out for days like it is in parts of Victoria (we are on day 3 of no power and cell networks where out for 2 days.)
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Mitchie950
(@Mitchie950) reported
Aussie Broadband just top tier custom service getting someone out on Tuesday to see if they can fix this NBN issue I've been having Absolute legends @Aussie_BB
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unladenswallow
(@fayrebumpplayon) reported
@SITC_CEO_Shanna It’s Australia’s story. I live 12km from Brisbane CBD and still don’t have NBN. I have to rely on 4G home wireless because the maximum speed I can get on ADSL is 2mbps. With the 4G tower down for maintenance this week, how does one run their business from home?
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ᴍᴜʀᴅʀ ɪɴ
(@Murdr_iN) reported
Internet is fried again over this stupid NBN
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Ben Holley
(@parrottrees) reported
@Optus when are you going to fix the landline internet and mobile broadband services in Croydon because we have @NBN_Australia but nothing no internet at all.
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🏳️🌈 Jezz||Relinthia 🏳️🌈
(@Dragonator_The) reported
@NBN_Australia Can we get a solid uninterrupted service for more than a few days at a time? The NBN is broken and I hate this. Its issue after issue and its not my providers fault. -_-
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Colin Smythe
(@ColinSmythe2) reported
@NBN_Australia IM GETTING REALLY SICK OF THE NBN DROPPING OIUT ALL THE TIME!!!! FIX IT SO IT STOPS DOING THAT AND FIX IT NOW!! WHATEVER YOU DO DONT YOU DARE START THIS BLAME GAME CRAP WHERE YOU BLAME THE PROVIDER AND THE PROVIDER BLAMES YOU IM NOT IN THE MOOD FOR THAT ****!!
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Optus
(@Optus) reported
@Draxonfly Hey Draxon, very sorry to hear about the trouble you're having with that NBN service. We have identified a fault in that Uranquinty area and our teams are working to resolve this asap. If you're able to send us a DM we can track this on our end and provide updates.Rob
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It’s Not A Big Ask To Wear A Mask
(@gcarrick) reported
Our modern tech falls over with high winds. We lose ALL power, phones, NBN in a storm. When we need it, we have no communication available. This is stupid and dangerous, but it's all the Government & business allow us to have. We are the dumb country. #storms #auspol #poweroutage
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ckylam
(@ckylam) reported
@NBN_Australia - is there someone fixing the issues at 2ASH-68? It has been 14 hours!! My ISP has had no updates wrt an ETA for this issue. It’s the long weekend so what are our chances of this being fixed soon?
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DPRK-chan~
(@dprk_ebooks) reported
@NBN_Australia Cable has not been made safe other than to coil the two ends up. Damage is a copper cable running from the telecom pit in the street to my house and it's an FTTC type connection. Tried to phone NBN and got told it was a provider issue, provider's first date to come out is 17/6.
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ᴩʜɪʟʟɪᴩ ꜱᴍɪᴛʜ
(@fukawi2) reported
Why does @NBN_Australia not have disaster recovery plans for simple power outages? I've invested thousands in emergency power, they've apparently invested zero. The local pizza shop was up and running on a generator within 24hrs ffs.