NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Innisfail, Melbourne, Adelaide, Perth, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Total Blackout | |
| Innisfail |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jacky Forrest
(@jackels1) reported
@Optus no NBN again today and if it does connect it drops out, and of course no reports of outages in the area, St Clair NSW, absolutely sucks, what's going on
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David Jay
(@DavidJay_AU) reported
@p_terg Ok as long as faults are logged by the subs of the RSPs @NBN_Australia can troubleshoot the root cause. Could be a faulty tap or rusty old degrading coax.... GPON would not have this issue. Hope it's an easy fix and a resolve is soon. #auspol
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Noely ⚡️🏐
(@YaThinkN) reported
@scotthill222 That sums up this government really well. Though to be fair, ALP (apart from nbn) were just as bad. How could we forget Conroy and his stupid bloody internet filter he wanted ARGH!
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Cameron Moses
(@cameronjmoses) reported
@APGPage @michaelcarus0 Yep I hear you. They say check it’s the latest version, tv is the latest update... I’m on NBN too so absolutely no speed issues. Every other streaming service works fine including Optus Sport! Yep mine came up with an error saying race not available half way through! It’s crap.
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Ashlyn Kentish
(@ashlynkentish) reported
@Telstra We have NBN with unlimited data but today our internet has been slowed down to the point of being unusable because we’ve gone over our data allowance? Have been told by support that “even unlimited has a limit”?! Not impressed, and will apparently take days to resolve.
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Billy Mc
(@steelermac6) reported
@Optus again issues with NBN internet not working!!!
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Glenn Holmes
(@Mountaingoat55) reported
@TimWattsMP @Leel06Lee @BigAntStudios NZ attracting a lot of IT companies because it has a fast NBN not our copper crap.
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waggacrow
(@waggacrow) reported
@NBN_Australia Dear Sarah the bot. NBN sucks since day 1. Provider just blames you all for poor implementation. Of course, not in writing!
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OzzyTrashLord
(@TheTipsyWeeb) reported
@TelstraEnt I ******* doubt it, you can't even keep a stable "high speed" (500mbs) NBN connection to a single ******* house I'd hate to see the state of that network
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In league with the future
(@brushbox) reported
@25MMCC What we’ve got! Right now I have: Telstra ADSL that hasn’t worked for two weeks but is supposed to be “fixed” by tomorrow night. Optus 4G “broadband” that doesn’t like evenings, weekends or poor weather. And a coil of NBN fibre hanging on a telegraph pole 200m away.
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Lachlan
(@Ghoulmao) reported
@NBN_Australia Hey Sarah, I’m well aware of the outage as it’s been actively happening for nearly 24 hours. Is there any way to check if there’s an ETA for the resolution of the outage or should I just wait and pray?
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😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷
(@p_terg) reported
@DavidJay_AU @NBN_Australia Didn't you suggest Thursday week and a good hair-dryer? I reckon that's closer to the truth Cheers- if it's not an easy fix it means commuting until it's fixed, grumpy 10yo, and lots if bluetooth tethering to the Android pre-paid!
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Pippa Kulmar
(@PippaKK) reported
@Optus im having issues connecting to nbn? Any chance you know if it’s down in the Manly area
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Just some guy, you know?
(@_Gaffa_) reported
@tezlefty @KKeneally Remember, the NBN was never going to be allowed to compete with Murdoch’s FoxTel cable. The entire country suppressed for years because of the toxic LNP/Murdoch relationship
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David Drennan
(@DavidDren) reported
@Telstra NBN cable internet outage in NSW 2160, even though shows "no confirmed interruptions" online. NBN modem keeps trying to reconnect with all lights flashing then nothing. Please update?
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waggacrow
(@waggacrow) reported
Raining and wind. Everyone at home. Internet not moving! NBN is **** in the regions @PaulFletcherMP
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Jim
(@Jim97094760) reported
@TPG_Telecom is there currently issues with NBN at Cherrybrook NSW 2126? Just lost connection and no internet now
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ᴊᴇᴛᴘʟᴀʏᴇʀ
(@Jetplayer1) reported
@Ghoulmao @NBN_Australia How can you post if your internet is down I think your throwing your game smh some people in this world truly want to see the world burn!
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Lachlan
(@Ghoulmao) reported
Spent all of today hoping my internet comes back for OCN tonight... @NBN_Australia fix your service. My net has been down because of a problem on your end since 9pm last night xx
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MiaFerreira
(@MiaFerreira) reported
@Optus Finally getting NBN - yay! BUT have been asked to pay a cancellation fee (we never asked to cancel - got told that we had to wait for NBN equipment to become available again) plus the installation, AND we can't keep the same home phone number either apparently!! 🤦
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nbn™ Australia
(@NBN_Australia) reported
@EZealand quality of your experience and work closely with retailers to rectify any issues. Don’t worry, if the problem is with nbn, your provider will let us know and we’ll work hard to fix it. On another note, does anyone on your property have medical conditions or use 2/3
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nbn™ Australia
(@NBN_Australia) reported
@EZealand Hi Elizabeth, we are sorry to hear your having issue with your service. You'll need to raise this with your provider, as they manage your services. They have an internal nbn support team they can request assistance from on your behalf, if required. We care a lot about the 1/3
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Brendan Crompton
(@BrendanCrompton) reported
@Telstra I've been trying since January to get my nbn connection fixed and I keep being told 'nothing wrong'. Today the app wants me to pay extra for Telstra Platinim support!! Appalling customer sevice
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Optus
(@Optus) reported
@Fipty Our technicians are already aware of this and are working with NBN to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Sorry for the inconvenience. Kartik
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Nat Live
(@NatalieLivet) reported
@NBN_Australia over 24hr outage in Quakers hill with no updates. Time frame??
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Optus
(@Optus) reported
@jackels1 Apologies my bad with the postcode, Jacky. Tower would be for the mobile network. NBN does not run through the tower. There is no fault in your area so this seems like a fault related to your specific property. Kartik
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Optus
(@Optus) reported
@steelermac6 Hi Billy, I'm sorry to hear about the intermittent issues with your NBN service. If you'd like us to take a look, please DM us the account details via the secure form along with the 4 digit PIN. Alternatively, you can message us via the My Optus app. Sarah
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Aleryk Fricker
(@alspeaksback) reported
The ineptitude of this government is 100% ideological. They did not fail the implementation of Robodebt and offshore detention. But anything that actually helps people (NBN, vaccines, NDIS etc) is constantly bungled. This is a government only efficient at cruelty
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TPG
(@TPG_Telecom) reported
@RenshawTrent It is unfortunate to know that you are not getting a good speed with your NBN service. If you are a TPG customer, may we ask that you DM us your customer ID or TPG username so we can investigate your issue? -Mel
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Aussie Broadband
(@Aussie_BB) reported
@TinyButMighty17 @NBN_Australia Hey there, if there is an active fault, you can request compensation, and it will be assessed and applied to the account accordingly once the fault is resolved. Id suggest having a chat with our Support team on 1300 880 905 - Bec