NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (9%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (2%)
• TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Sydney, Adelaide, Upper Caboollure, Arumpo, Perth, Hobart, Newcastle, Mackay, Kincumber, Ballarat, Rosalie Plains, Townsville, and Wollongong.

City	Problem Type	Report Time
Brisbane	Wi-fi	3 hours ago
Brisbane	Internet	5 hours ago
Melbourne	Internet	20 hours ago
Sydney	Internet	22 hours ago
Brisbane	Total Blackout	1 day ago
Melbourne	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bernard (@bernardsjansen) reported 2 minutes ago

  @TopherField I've been a happy Starlink customer for years, because the NBN was unable to get reliable internet to my house. Each month Elon gets my money, and I get reliable high speed internet. Each month, we are both better off.

• 
  Spider Mother Gwen (@GwenMotherS) reported 3 minutes ago

  lines we are tunning in the nbn these days AUSTRALIA SUCKS FOR INTERNET this has taken a big toll on my mental as i am now stressed out about debut having issues and ruining my hard work that i am trying to put into it sorry late message

• 
  Funkdoctor (@Docsthename) reported 6 minutes ago

  I think Telstra is having relationship issues with NBN which is delaying my divorce with Telstra 😤

• 
  💜𝕏 CharmsVic 𝕏 💜 (@CharmsYahoo) reported 8 minutes ago

  @scottjla @johannesmkx Uk hasn’t got as many isolated farms etc as Australia or US but I understand from friends there is similar higher speed internet access as Australia suffered with slow install of NBN and minimal systems Back in 2021/2 when Starlink was not providing many services in UK - govt removing authorisation would not have caused major outcry but the number of services today would cause huge outcry if authorisation were removed. Also mobile Starlink is very common now. The acceptance of authorisation is part of SPCX now and impact investors - technically I suspect uk govt can’t do anything other than order removal and whether the company has offices in uk will be relevant to service provision and funding for infringements Elon is VERY protective of children’s rights so expect him to express views on how this needs implementing. His stance against Starmer goes back to when he ed public prosecutor and didn’t protect children and girls against gangs.

• 
  Persian (@BSepsyy) reported 10 minutes ago

  @NBN_Australia hey can you fix the internet in Sinnamon Park already…

• 
  SydneyCityTV (@SydneyCityTV) reported 10 minutes ago

  A pity I didn't see how tonight's Dalts report played out on NBN News, would've been rather funny if Natasha Beyersdorf (who I think may have even worked alongside Kevin at Prime Tamworth, but I'm not 100% sure of that) made a "I think I've seen Kevin on another network" quip! 😜

• 
  Linda Johnson (@LindaJo90431346) reported 15 minutes ago

  Turdbull was never any good. Even Kerry Packer sacked him & called him Useless. Libs gave him 2 turns at PM he stuffed it up twice Whatever he touches is useless - NBN, Renewables, Snowy 2, etc. He's a Nasty Bitter Narcassist. Wish Libs would kick him out. He's a Leftie @austpol.

• 
  Tolly 🇦🇺 (@TolsonKiefer) reported 15 minutes ago

  @stevehearne7 @arbsmichael @Marilynrules1 A portion of Telstra was sold for $45b and the rest put into the future fund, totalling $54b+. Telstra is worth $62b right now. This was an excellent deal for Australia. Kevin Rudd introducing the NBN has nothing to do with Howard and Costello and it was also only $11b. Idiot

• 
  Aldis Ozols 🇦🇺 Official Source (@ozols_aldis) reported 20 minutes ago

  @Hector_Herrick @Antiwoke7777 @OMGTheMess We had problems with our fibre-to-the curb NBN. their tech discovered that our old copper line was still connected to the exchange, and that was interfering with the copper line from the fibre to the house. Disconnected the old exchange line, and all was well.

• 
  Follower of fascination (@FcukGogle) reported 22 minutes ago

  @Ozzytourer The only thing that Labor has done that has worked if fixing the ******* mess they made with the NBN but in typical Labor fashion they want the internet to be censored because of "protecting kids" Well at least there's now an entire generation that'll never vote for the *****.

• 
  Quo Warranto (@warranto_q92963) reported 23 minutes ago

  Getting there. First time EVER since the NBN was put in by Raj and his mate...i now have a green transfer light as opposed to orange. Of course no one gave a **** there was a problem on the day. I do have some patch cables without a cat rating, so there is that. Baby steps.

• 
  Charlie (@charlietech) reported 24 minutes ago

  @gav_mck I ran into that with my uncle in Maleny. The crowding for Starlink meant no space. He has it now (waited in que like every1) but its why NBN are pushing their service to market asap with Amazon leo. At least you have options!!

• 
  X- Y Bailey 🇦🇺🇳🇿 🇨🇦🇩🇪🇮🇹 (@Bailey92035278) reported 26 minutes ago

  @EdSaint61 After channel nine just cut NBN news channel 9 don’t deserve any right to NRL rights I hope channel 7 gets it and Foxtel stays too **** channel 9

• 
  WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported 27 minutes ago

  @loftwah The NBN was deliberately ****** by Abbott for 2 reasons: a) he was ratfucking Turnbull, and b) Murdoch didn't want his HFC coax stranded. Nuclear never has and never will be financially appropriate for Australia.

• 
  Ian Clarke (@ianclarkeAU) reported 27 minutes ago

  @GusLefty @AJG71 @karlstefanovic Not really sure what your point is. Mine is that the NBN is worthless. Flawed from the start. 5G / Starlink better for consumers. You now seem to agree. Glad to help.

• 
  ExoticSpice (@ExoticSpice101) reported 33 minutes ago

  I’m thankful I have NBN Fibre but even with that I will never use cloud gaming. why would the local computing die anyway? This AI craze will die quicker than the computer. Phones and laptops still need to be need built. What’s going to stop is that PCs will no longer be cheap

• 
  Nikki Austin's Aussiegirl 💖 Love Hank & Elvis (@AbAussieGirl) reported 34 minutes ago

  @optus_help why does the Internet NBN keep dropping out in Baulkham Hills it's been doing it since last night around 7 pm non-stop every five minutes now it won't reconnect is there an outage please tell me ?

• 
  Cdbrown (@BrowntownBrew) reported 36 minutes ago

  @Marilynrules1 @stevehearne7 @arbsmichael The competition is basically at retail level and thanks to the nbn there's actually been an upgrade to the fixed line network so there's better service. Significant speed improvement and slight price increase.

• 
  Lyndsey Jackson (@ok_lyndsey) reported 37 minutes ago

  @NationalFarmers @NBN_Australia @AlboMP Guess how much we spent on the ten base stations on the ground? An eye watering amount that is symptomatic of the grift that went into the building of the network. We *should* have an inquiry. We probably won't bother though.

• 
  Dayvd Allen (@DayvdAllen69876) reported 38 minutes ago

  Home internet is down, BUT, according to Australia's "Lightning Fast" NBN... There IS no outage... Yeahhhhhhh.... The "Not Online" indicator light says otherwise. Optus are now "confirming" there's a problem... 🙄

• 
  Taya Nielsen: StuffTrump! ICE OUT! (@TayaNielsen2) reported 38 minutes ago

  Chifley established the PBS. Whitlam built Medibank. Keating started national superannuation. Hawke dumped tariffs to help Aussie farmers & their exports. Rudd built the NBN. Gillard built the NDIS. So, what exactly DID the LNP do in all those years??

• 
  Spicy Ice (@SpicyIce7) reported 39 minutes ago

  @yannikau2 @AmanogawaShiina Makes no difference to me. I ain't buying **** no point. Because Australia is governed by the mentally retarded I have been waiting for nbn the government run fiber network to connect my home internet since December amd still waiting.

• 
  JoyOz (@HJoyOz) reported 39 minutes ago

  @Ben_Davison1 I paid for my own education and the government never sent me a fully trained employee. The rule of law…. Yes men are women in law. Roads, Rails, NBN (massive cost) gas water bla bla - we pay for that… it didn’t magically appear without our tax funds, we also pay continue to pay for this and budget blowouts. Civil society - do you live in Melbourne?

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 40 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  Optus Help (@optus_help) reported 48 minutes ago

  @timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan

• 
  TheProfit (@frank_rosh) reported 49 minutes ago

  @DrewPavlou Our NBN home connection was down for 3 days this week . We have coax (HFC) cable in our suburb.. which is 90s technology

• 
  Connor (@CAweir1993) reported 51 minutes ago

  NBN News getting shafted for Sydney news is not gunna go down well

• 
  Michael Ryan (@mickr62) reported 53 minutes ago

  @optus_help hi. I have had an issue with your sales chat team putting me on the wrong NBN plan

• 
  pigways (@pigways) reported 55 minutes ago

  @ajamesbragg Do the NBN. $40B down, uni-party responsible. Perhaps the NDIS. Covid largesse 🤪

• 
  Paysker (@payskerapp) reported 55 minutes ago

  @7NewsSydney @grok can you explain how a traditional landline can still call with no power, even though each telephony service is handed off from an NBN NTU, or DSLAM?