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NBN service status: outage reports and connection issues

Why is my NBN service not working?

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If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 74% Internet (74%)
  • 11% Total Blackout (11%)
  • 11% Wi-fi (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Adelaide, Melbourne, Brisbane, Perth, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, and Geelong.

CityProblem TypeReport Time
Sydney TV 11 hours ago
Sydney Internet 15 hours ago
Sydney E-mail 17 hours ago
Adelaide Internet 18 hours ago
Sydney Internet 1 day ago
Melbourne Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • bensab3
    💧☘️Rhona - Bluesky: rhonae (@bensab3) reported

    @james00000001 Yes, and another good reference would be the NBN! Oh, Gonski,NDIS 1 Labor introduces excellent policies to assist, costed7designed - lies&falseScareCampaigns getCoalition elected&immediately they tear down/interfere &alter, to point the policy fails and they happily blame Labor

  • ryanremery
    Ryan Emery (@ryanremery) reported

    So the FTTN service that had been supposedly canceled is now working. @VodafoneAU claimed it was my modem. I'm using that same modem/router connected to the NBN fibre optic. Either it's a miracle or something broken got fixed.

  • KyBroome35
    Ky Broome (@KyBroome35) reported

    Now almost 5 hours into NBN being out for an unknown reason... Pretty pathetic tbh As such videos of Trade Targets and Team Reveals might be slow and late getting out

  • Krenlight
    Krenlight (@Krenlight) reported

    **** useless NBN installer couldn't even keep a 4 hour appointment window and then cancelled the install, making us wait another 9 days before they get their **** together and just ******* connect the service I've paid for. #NBN

  • SydneyCityTV
    SydneyCityTV (@SydneyCityTV) reported

    Personally, I still reckon Jane Goldsmith should be included in the mix as Nine have continued to give her network fill-in roles even after the announcement that NBN is going to WIN. Jayne Azzopardi you'd think, is more likely to fill-in for Sarah Abo as co-presenter of Today.

  • gwynne007
    /. Gwynne (@gwynne007) reported

    @analyticflying Meh, this time next year! I had a **** fight with them 6 months ago taking 2 months to upgrade the NBN from 50 to 500 (change of billing systems)

  • Snowhite621
    Snowhite62 (@Snowhite621) reported

    @PaulGugAI @OfficialLoganK @Starlink We were paying for 500gb of nbn directly to our house. Very rarely did we experience those speeds at all. We had numerous technicians come out to fix the issue and nothing changed. We got starlink delivered and set up and we havent lost anything since. We live rural too. 🇦🇺

  • Maarten1947
    Maarten 1947 *One Man's Opinion. (@Maarten1947) reported

    And the "One Brain Cell" to solve the Fuel Crisis, they are unable to stop NDIS rorting NDIA Blowout, ASIC Issues & Blowout,NBN Billions Blowout and NetZero Blowouts and you expect them to worry about National Security as Well! Get Real.

  • SpicyIce7
    Spicy Ice (@SpicyIce7) reported

    @SolarisFR @The_Bloooop I appreciate the offer but unfortunately I live in Australia who has this magical thing called nbn that controls the internet. Unfortunately nbn r about as useful as dog **** amd i have had no internet for 5 months and likely womt have internet for another 2 at minimum

  • tonydpoison
    Tony D (@tonydpoison) reported

    @Slackonbothsydz NBN. Treach was a problem.

  • bigboatbruce
    BigBoatBruce (@bigboatbruce) reported

    @LambDownUnder @james00000001 If you trust private business in a non competitive situation you are essential stupid. If there’s a monopoly service it’s a ripoff in the hands of private business. You must know that. NBN is a national infrastructure requirement for a civil and successful nation.

  • consensusadidem
    James (@consensusadidem) reported

    @schaeffer_phil @DavidCrisafulli Nothing to do with the NBN, that was a matter of national security an essential service, EVs & chargers are not, they're a boutique luxury. How many EVs are there in Yamba & how many chargers are there.? How far apart are they? I'll bet: 1. very few; 2. as above; 3. not far.

  • optus_help
    Optus Help (@optus_help) reported

    @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik

  • LCHF_Matt
    LCHF Matt (@LCHF_Matt) reported

    @markhumooney @SkyNewsAust BS. There is no need for this service in 2026. Phones, emergency text systems, NBN

  • Whoyacallin
    WTF-UCantBSerious (@Whoyacallin) reported

    @SkyNewsAust Can someone in your office ask Bolt to stop being soooooooooooo GLIB when he has a guest or is questioning and if he could piss that imbecile Steven Conroy He's a failed Minister with the NBN if I remember and is still an idiot!

  • whimsical523456
    Whimsical🇦🇺 (@whimsical523456) reported from Melbourne, Victoria

    @JEChalmers You aren't creating any new private sector jobs. You aren't even investing in the private sector with public companies anymore. The last one was the ****** NBN a full generation ago now. ***** sake! Found some ******* publically owned companies and show you actually ******* support growing the economy. AND GET RID OF CGT AND INCOME TAX! Hike the GST if you need to keep the revenue the same.

  • 0delay1
    My Brother in Antichrist (@0delay1) reported

    @CazAusie @TimjboAU Medicare. Superannuation. HECS. NBN. Gun reform. Fair Work. Disability support. Paid parental leave. Minimum wage increases. Universal healthcare & education funding. ‘I can’t recall’ just means you didn’t look.

  • JayJay1094727
    Jay Jay (@JayJay1094727) reported

    @deniseshrivell All the telcos are pushing nbn. I’ve been on 5g for 4 yrs after issues with NBN. Last week my power adapter died on the router & they tried to convince me I needed a new NBN plan because 5g doesn’t work at our address. I gave up and bought a power adapter for $12 … 1/2

  • The_R_a_v_e_n_
    The Raven (@The_R_a_v_e_n_) reported

    JFC NBN is absolutely dog ****. The 3rd world has better internet than this amateur backwater **** show. A monopolised racket propped up by taxpayers just like the ABC @NBN_Australia

  • ConroyJohn36064
    TrueBlueAmerican @Betamalefinder 3606------------- (@ConroyJohn36064) reported

    @MalleusIg tribal ****. nbn

  • PaoloMalicse
    Paolo M (@PaoloMalicse) reported

    @optus_help 3rd day no NBN internet at home and no one can tell me the problem. Case number 1004469179. Shame on you, Starlink and Superloop starting to look good right now, maybe time for a switch.

  • Yarrahbunjyil
    ****** (@Yarrahbunjyil) reported

    @AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!

  • deniseshrivell
    Denise Difficult-Shrivell (@deniseshrivell) reported

    Remember when they all lied about the NBN? The ABC chief tech reporter was gagged from telling the truth! And that’s just one issue! #auspol

  • DensleyShe
    What she said kaydensley@bsky.social. (@DensleyShe) reported

    You know how it goes. Labor outs in place big reforms, Libs get in and **** up the process. Just like NBN and copper. NDISS they let loose free enterprise rip offs.. You always vote with libs so……..

  • Daisy1158
    Marg N - AU (@Daisy1158) reported

    .@Telstra You know, it would be great if people would be notified of NBN work and interruptions at least BEFORE the internet is no longer working! I got a notification AFTER the service was restored!

  • Ftksuke235
    Boyd Rose (@Ftksuke235) reported

    @NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.

  • Ftksuke235
    Boyd Rose (@Ftksuke235) reported

    @NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.

  • bxporter
    BXP (@bxporter) reported

    @shaneciurleo all we need now is an NBN outage or someone being told to get off the phone because dinner is getting cold

  • DoodyDarren
    Darren (@DoodyDarren) reported

    @DryFarmer24 @EnergyWrapAU No subsidies are involved. Underwriting, yes. Its government owned, so what ******** do you expect? NBN is its own commercial entity, underwritten by its owners. How is that anything but normal?

  • somesomm
    Kim Bickley (@somesomm) reported

    @DodoAustralia how long is the NBN outage in Newcastle East expected to last?