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NBN service status: outage reports and connection issues

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 77% Internet (77%)
  • 10% Wi-fi (10%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Arumpo, Sydney, Adelaide, Brisbane, Perth, Hobart, Newcastle, Mackay, Kincumber, Ballarat, Rosalie Plains, Townsville, Wollongong, and Dubbo.

CityProblem TypeReport Time
Melbourne Internet 6 hours ago
Arumpo Internet 7 hours ago
Melbourne Internet 8 hours ago
Sydney Wi-fi 21 hours ago
Melbourne Internet 1 day ago
Arumpo Total Blackout 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • MAustraliaGA06
    Aussie Christian🇦🇺🕎✝️ (@MAustraliaGA06) reported

    @RennickGBR My issue with point 3 is that for the last 2 decades, there hasn’t been one federal project that was delivered on time and on budget, every single infrastructure built blew the budget completely. So it’s just more spending. Snowy hydro, NBN, inland rail, hunter frigate etc

  • MenHaveForgot
    MenHaveForgottenGod (@MenHaveForgot) reported

    @news_australian Stick it where it fits Malcolm, and your NBN plan for Australia is a piece of crap.

  • FelipeRestrepoE
    Felipe Restrepo (@FelipeRestrepoE) reported

    @NBN_Australia Nobody seems able to answer a simple question. 80 Fig St, Pyrmont NSW 2009 has a network fault. I've tried 3 ISPs and keep getting passed around. Is NBN aware of the issue, and when will it be fixed? Three weeks without an internet connection...

  • poruchan09
    poruchan 💖🌸 | Artist Alley, Reservoir (@poruchan09) reported

    Restarting everything for pc and modem. NBN unstable right now. I’ll be getting food as well. Wait a moment!

  • charlietech
    Charlie (@charlietech) reported

    @gav_mck I ran into that with my uncle in Maleny. The crowding for Starlink meant no space. He has it now (waited in que like every1) but its why NBN are pushing their service to market asap with Amazon leo. At least you have options!!

  • BanjoT17
    BanjoT (@BanjoT17) reported

    Black friends I served with in the military told me to watch out for *******. Being from Idaho I said it was a derogatory term for them wasn’t it? No, ******* are violent, irresponsible, parasites causing all the problems, stay away from them. One of them, Levi, always said NBN, ******* be ******* when there was trouble. I just listed to a couple of black females just as tired as the rest of us but threatening to orhanize against them.

  • HJoyOz
    JoyOz (@HJoyOz) reported

    @Ben_Davison1 I paid for my own education and the government never sent me a fully trained employee. The rule of law…. Yes men are women in law. Roads, Rails, NBN (massive cost) gas water bla bla - we pay for that… it didn’t magically appear without our tax funds, we also pay continue to pay for this and budget blowouts. Civil society - do you live in Melbourne?

  • saxonnicholls73
    Saxon Nicholls (@saxonnicholls73) reported

    @TheKouk You retards are joking surely ? Government is an impediment not a support …. Seriously - Government has nothing to contribute - the world has changed for talented people - no need for University, no need for handouts, forget NBN - Starlink … list goes on

  • tatduckum
    Kathy Mewton (@tatduckum) reported

    @thatreviewplace @MarkDiStef You were complaining about the budget not helping housing . It is And if you support ON / LNP you have no right to complain about debt / deficit Your side left Oz with over $1 T debt NDS in crisis Snowy blowout Inland rail , $45 B Robodebt NBN blowout $350 B AUKUS

  • ContactVVR
    The Solitary Reaper @YonSolitary is my old account (@ContactVVR) reported

    @Celicagirl6 @johncurtin @VodafoneAU Thank you 🙏 Hope you also got connectivity back. My nbn was working. I was thinking of cancelling it & sticking with VodaFail coz nbn is too expensive. Thank God i didnt cancel it. I would have been left with no way to even verify if the problem was with my phone or VodaFail

  • PetrucHouston
    Patrick Houston (@PetrucHouston) reported

    @news_australian No losers, we want Pauline. Stop trying to pave the way for the election fraud that controls this shitshow. Over 100%? Wtf does that even mean? Perfect NBN? Are you fkn serious? He’s a WEF globalist shill.

  • ruhejanaa
    Rayyan Ahmed (@ruhejanaa) reported

    @Teh_Jkr @Optus @Optus I have 5 services with Optus and have been a customer for 12 years. My NBN internet has been really poor, yet I’m charged full price with no real offer. As soon as I get time from my busy life, I’ll be switching all my services.

  • warranto_q92963
    Quo Warranto (@warranto_q92963) reported

    Getting there. First time EVER since the NBN was put in by Raj and his mate...i now have a green transfer light as opposed to orange. Of course no one gave a **** there was a problem on the day. I do have some patch cables without a cat rating, so there is that. Baby steps.

  • julieburgess623
    Julie Burgess (@julieburgess623) reported

    @Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.

  • Rwmfowler
    Reid Fowler thepastoraleye (@Rwmfowler) reported

    @grok @prx75400417 @Gentleman_Ways Grok may be wrong. The North By Northwest suit was a lighter grey, 3 button, and he never wore a collar pin in NBN.

  • DayvdAllen69876
    Dayvd Allen (@DayvdAllen69876) reported

    Home internet is down, BUT, according to Australia's "Lightning Fast" NBN... There IS no outage... Yeahhhhhhh.... The "Not Online" indicator light says otherwise. Optus are now "confirming" there's a problem... 🙄

  • MattxH
    Matt Henderson (@MattxH) reported

    @BanderaBeau @BikoKonstantin1 @AlboMP It doesn’t work because each government is interested in keeping power that the next government wouldn’t implement the next step. Massive changes like this can only get over the line if the solution is obvious & unanimous. Even then one single government can **** things up eg NBN

  • strataownersaus
    Strata Owners Alliance (Australia) (@strataownersaus) reported

    This should NEVER happen. We have written to the federal minister and the NBN objecting to this and to clarify their total expenditure here. This data was all procured directly from the SCA 2026 Conference Sponsorship website page. (7/7)

  • PietroDarke
    Pietro (@PietroDarke) reported

    @centralNRL Agree with the 4K sentiment. Biggest games like Origin & GF not on 4K is poor. Contrary to others my Kayo on 4K is reliable & have not converted to NBN yet.

  • AiCaterpillar
    Charlie (@AiCaterpillar) reported

    @AlboMP Running out of the trust now. Can you even just fix the internet? NBN outage for 3 weeks is a joke. New CGT rule is another joke

  • optus_help
    Optus Help (@optus_help) reported

    @timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan

  • SpicyIce7
    Spicy Ice (@SpicyIce7) reported

    @itsShyver I have infact joined and on Saturday the 13th i will finally have internet again only taken 7 months for the nbn here to fix my internet

  • melbriderx
    melb rider (@melbriderx) reported

    resorting to personal hotspotting on my mac and iPad cause apparently nbn speeds in suburban melbourne are just that slow atm

  • kaijuergs
    rustikalfox 🌿 (@kaijuergs) reported

    wasn't notified of the @NBN_Australia planned outage today and just spent the last 30 minutes thinking wtf wrong with this thing 💀

  • Ladwiththebrew
    Aussie Kaiser (@Ladwiththebrew) reported

    @Ben_Davison1 Education has gone to ****, roads no different, rail basically doesn't exist, NBN is a worthless attempt at 30 yr old tech, electricity and gas is expensive, refusal to build any water infirstructure. The law was subverted decades ago and civil society doesn't come from gov.

  • FcukGogle
    Follower of fascination (@FcukGogle) reported

    @Ozzytourer The only thing that Labor has done that has worked if fixing the ******* mess they made with the NBN but in typical Labor fashion they want the internet to be censored because of "protecting kids" Well at least there's now an entire generation that'll never vote for the *****.

  • NaanVi0lence
    Naan-violence (@NaanVi0lence) reported

    @murrayf1960 @Ryandally08 That's like asking how many NBN installations were done after only 100 were complete, and then claiming "Ah it's never getting done ever! 44 billion for 100 connections is ridiculous!!" Oh wait, the Libs already did that and cost us billions more with their stupid hybrid NBN. 🤦🏻

  • Russputin2
    Russell Drysdale :#IStandWithAlbo (@Russputin2) reported

    @Richard01357064 If only the deposed LNP Crime Org had not nobbled Labors' worlds best, full Fibre NBN (with iron age copper), you'd know that the LNP Crime Orgs' decade of debt & devastation, was over 4 yrs ago. The war is long over soldier. By the way, the Beetles have broken up too.👋🙏

  • MelPalling
    Mel Palling (@MelPalling) reported

    @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

  • nya_aneko
    AnekoNya~ 🌸🏳️‍⚧️ (@nya_aneko) reported

    @venteaVT My house has starlink, runs at about 160 mbps at best and it’s like 3x faster than the nbn at my parents house, Australian wifi is so bad