NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Adelaide, Brisbane, Sydney, Melbourne, Central Coast, Canberra, Busselton, Hobart, Mandurah, Young, Benalla, Cairns, Geelong and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Tommaso Armstrong 🏳️🌈
(@tommarmstrong) reported
@VodafoneAU, I can’t connect to @Zoom meetings directly without a 45 second delay over nbn or 4g but as soon as I use a VPN or an on premise zoom server, it works perfectly. Might be an issue somewhere on the network when connecting to hosted zoom instances
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Brad Truter
(@RalphyLexie) reported
@Optus You guys should be ashamed. I’ve had no NBN since 4pm Thursday. Your tech help was a disgrace, just blamed NBN and left me high and dry. Is this an NBN issue, will the tech coming out be able to fix it? Was told a case manager would contact me. Heard nothing. Lost a day of work..
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🏴☠️💀 Deano_m_ 💀🏴☠️
(@Deano_M_) reported
@NBN_Australia that's all i do . and it comes back to how the pits were made years ago . water gets into them and they never get fixed.
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bern
(@burnbaby_1) reported
@NBN_Australia NBN again have failed to deliver on its promises. Meant to have it installed this morning - again a no show.. no communication. Worst service - I’ve sent you a DM. Please respond
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🏴☠️💀 Deano_m_ 💀🏴☠️
(@Deano_M_) reported
starts raining.... internet goes to crap.... GG @NBN_Australia . drainage for the pits would've been great.
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Black the Wolf (블랙)
(@Black_the_Wolf) reported
@NBN_Australia Yeah they just did. To tell me they can’t see whats wrong. You guys at NBN are turning me to TPG. TPG says they can’t even see the problem. I say this is just a hoax. I get persuaded into signing up for SuperFast plan with TPG at $89/month only to get like 8mb/s of speed
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emptypetshelters1st✳️
(@nolinthealpha) reported
@Optus my nbn still not working in Lavington nsw but mobile internet is. Been on ur message app for about 2 hours seriously annoyed ur website states my address no issues BUT THERE IS NO INTERNET
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Dallas Lewis
(@DallasLewis_Aus) reported
@NBN_Australia Are NBN technician visits to install a service still happening during the Sydney lockdown?
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Optus
(@Optus) reported
@Nikstar81 Hi Nilkki, some of our customers have come back confirming their service is up and running. You can test it by switching the modem (NBN - landline) off and on to confirm you are back online. Kartik
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Louise Bertram
(@LouiseBertram1) reported
Malcolm Turnbull says that the Vaccine Rollout is the greatest LNP fail ever, & I have to agree - the NBN Rollout comes in a close second. #AnotherLibFail Putting $$$s before the public good is LNP DNA.
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Michael H
(@michaelhpoet) reported
I'm going to cancel my home NBN connection on Monday. So you'll hardly hear from me after that. Enough is enough.
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LFH
(@lfhumans) reported
Well done @Telstra - 1 month, 15 phone calls, hours spent on hold, three missed appointments and STILL no nbn internet service installed. Excellence in customer service award coming your way.
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lex feltham
(@lexfeltham) reported
@NBN_Australia you’re doing maintenance work on Monday 12th in my area: Lane Cove. We’re locked down, trying to get our work done from home (during school holidays) and we’re completely reliant on internet connectivity for all of this. Maybe you could postpone?
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Just Some CoverUps Random
(@spottedpelican) reported
@MFWitches What has the NSW Government done to stop them from singing into a camera via livestream? Did the NBN go down?
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Black the Wolf (블랙)
(@Black_the_Wolf) reported
@NBN_Australia what the bloody **** is going on with NBN? I’m not paying you $89 a month for this piece of crap JUNK you call internet. I need my internet speed to come back to normal. NOW. I am ALWAYS hating Australian internet… hurry up and fix this for ***** sake!
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Rei✧舞台☆少女✧
(@Togami_Kizuki) reported
So this whole NBN fiasco also happened to the dentist and physio but not as bad as mine, and I was getting through it fine then hit a brick wall with what to do next. Spoke to the dentist and I'm up to the part where he was at the start of it. Okay at least I know what to do next
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Jo Diddley
(@jot_au) reported
Nothing from our msm about this Government's "wasteful spending" vs how they reacted to Labor spending to save us from the worst of the GFC. Labor "spending" that was also investmenting in our future, like GONSKI, NDIS, NBN, RET, more Super, etc
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Fiona Pearman
(@FionaPearman) reported
@NBN_Australia So today is day 6 - still no internet and the #nbn technician that was promised between 1-5pm never appeared. What is #NBN going to do to fix this??!!
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Fiona Pearman
(@FionaPearman) reported
@NBN_Australia And Day 7 - still NO internet. #NBN - when are you going to fix this?! #NBNFail
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Quentin Zervaas
(@qzervaas) reported
@kayosports_help @MattyCameron97 This issue is frequently happening to me too on 100/40 NBN. Apple TV and iPad. It only happens on live streams. Definitely a bug on Kayo or content delivery end, not on my network.
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Nasir Nawaz Tarar
(@nasirtarar) reported
@Optus NBN is not working again now. Any updates?
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Dakoda Barker
(@JiroJames) reported
There are 7 ports where internet could be accessed. Slow mobile Google has told me that only one port is likely active. How ******** do I know which port NBN Co. decided to hook up? There's two 1s and an IN, but old photos show a router plugged into the port with a phone symbol.
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Vodafone Australia
(@VodafoneAU) reported
@tommarmstrong Hey Tommaso, that's a little odd. Let's take a closer look at your nbn service to see if there's anything happening, on our end. Just give us a buzz on 1300 801 122 and we'll lend a hand.
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O.Rexx
(@o_rexxellent) reported
Hi @NBN_Australia going on three weeks since the storms in the Dandenong ranges in Victoria, Jeeves ave still without Internet or phone. 30 households - no luck with our ISPs - should we just cancel enmass? Street meeting coming up - what’s the plan?
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💧Rob Hall
(@OzPol_Critic) reported
I find it a little incredulous that Morrison and Turnbull ridiculed the Rudd Government on the slow start to the rollout of the then fully fibre NBN and now they are having the same slow rollout with the vaccine which is 100 times more important. #LibFail
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John Myers
(@JohnMyers345) reported
@pablovinales @TurnbullMalcolm @PatsKarvelas Not forgetting the NBN stuff up by Malcolm that still causes so much down time for the poor people out here with or without Covid.
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Dad's a Hipster 👍
(@Llamannihilated) reported
@TPG_Telecom Hi… And NBN issues at Palmview QLD 4553?
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Aussie Broadband
(@Aussie_BB) reported
@introvertebrate None on our end, but if you get in touch with our support team on 1300 880 905 or over live chat, they can check for NBN outages affecting your service and go through tests with you! -Tara
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Black the Wolf (블랙)
(@Black_the_Wolf) reported
@NBN_Australia @TPG_Telecom Finally. Much better. Now lets see you compensate for the time I spent suffering with the slow internet. I will look forward to the discounted price on my next bill.
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Sharon
(@bornapie76) reported
@Telstra I also changed ownership of a prepaid sim and its still in my name. Was told could take 2 weeks thats will be on Tuesday. I have 8 plans or some type or another will you but with this and other issues of late i'm def considering not just canceling nbn and foxtel but all