NBN Outage Report

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Parramatta, Ashfield, Logan City, Melbourne, Brisbane, Adelaide, Ocean Shores, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Sydney	Internet	5 hours ago
Parramatta	Wi-fi	6 hours ago
Ashfield	Internet	6 hours ago
Logan City	Internet	6 hours ago
Melbourne	Internet	1 day ago
Melbourne	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matt Stow ✨🦄 (@stowball) reported 1 minute ago

  @VodafoneAU Jesus Christ, why is everybody in your NBN team so bloody incompetent?! 4 days without NBN and now I'm given the usual "wait 48 hours for a fix". You didn't do anything in the previous 48 hours!

• 
  Paul Montgomery (@m0nty) reported 5 minutes ago

  @NewtonMark Tell that to those on the NDIS. Or on the NBN. Or who have paid leave, or who work for penalty rates. Labor builds things, Libs tear them down. They are not the same.

• 
  Optus (@Optus) reported 7 minutes ago

  @iratethisbeer Hi Ben, we don't have an ETA on the resolution of this issue from NBN as yet. Apologies for the inconvenience. Meg

• 
  Fal (@Falgun_86) reported 11 minutes ago

  @iiNet is getting worst day by day... had been with them for 10 years buy quite degraded in last year or so.... NBN is down since 2 days and everytime when I call, wait time is greater than an hour.. no call back available as well and call get dropped in less than a minute

• 
  margaret machin-finc (@margaretmachinf) reported 12 minutes ago

  @NBN_Australia Is this why there is a blackout of internet in some parts of Clifton hill with no update when it will be restored because you are taking a holiday?

• 
  👨🏻‍💻 (@Dk3Kbball) reported 15 minutes ago

  @robirdie777 I also live in a tourist town. They didn’t bother putting the NBN to my side of town, and we hotspot of 4g because no one sells mobile broadband to this area. The decommissioned the ADSL. Tourist time (for us it’s winter) sucks I can’t work or stream anything.

• 
  Sheeri (@Cutegirlsheeri) reported 25 minutes ago

  @VootSelect @BeingSalmanKhan @ColorsTV Every contest and voting is Pratik vs all this season...we have absolute 0 help from other fandoms..still we lead #PratikSehajpal #PratikIsTheBoss b n nbn

• 
  𝘾𝙝𝙚𝙧𝙤𝙠𝙚𝙚 𝙑𝙞𝙫𝙞𝙖𝙣 (@KimVivin1) reported 25 minutes ago

  @Telstra Have been able to lodge NBN complaint, now trying Mobile complaint.

• 
  Al Bendall (@AlBendall) reported 26 minutes ago

  @TPG_Telecom Surprise, surprise. NBN tech attends, confirms that nothing is wrong with the line and that the TPG modem is cactus - despite TPG 'testing' this 3 days ago. I'm now awaiting a callback from TPG who will no doubt try and deflect this issue. Again. Disappointing.

• 
  Old Soldier (@OMGTheMess) reported 28 minutes ago

  @evmulholland @TheIPA @dailytelegraph The NBN decision was a bad one from day one, has put us back a decade. Unload the government owned monopoly as soon as possible.

• 
  nbn™ Australia (@NBN_Australia) reported 29 minutes ago

  @Natalie_Bevan Hi Natalie, it's disappointing to hear you're experiencing service issues. Please reach out to your provider as they have access to the tools to assist you with any disruptions to your service. They also have direct access to our nbn support team who they can liaise with. 1/2

• 
  Andy Page (@AndyPagent) reported 32 minutes ago

  @Ballyurra Frayed Knot, it's not your router or ISP - it's the "budget version" scaled back NBN (another LNP f*ck-over) that's the problem, and a reboot with the same protocol won't fix the problem.

• 
  Al Bendall (@AlBendall) reported 32 minutes ago

  @TPG_Telecom Yes, apparently some random time between 8.00-12.00, and I need to be here, awaiting their beck and call for an issue clearly outside of my premises. BTW - its now 9.40 and said NBN tech is yet to make contact.

• 
  Diabolis (@diabolis_) reported 36 minutes ago from Tapitallee, New South Wales

  Hey @TPG_Telecom @tpg having major issues accessing internet at postcode 2540. Can’t contact you through app either. Please assist as can’t do anything right now. #tpg #tpgdown #nbn

• 
  Bentleigh J-Trevino (@BJ_JT) reported 39 minutes ago

  I never tweet but I am begging @elonmusk to please give Australia starlink. Unfortunately our government ruined NBN. #Starlink #nbn #sendhelp

• 
  Adrian Cantrill (@adriancantrill) reported 41 minutes ago

  @NBN_Australia We are investigating network degradation in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway. For more information please contact your service provider. That's been showing for 2 days now.

• 
  Amateur thinker (@AlexDGarrett) reported 41 minutes ago

  With house in Tokyo recently upgraded to 2Gbit service I'm reminded by our network dropouts, during Christmas break, that hybrid cable modems was our bollocks technological rollout of choice for an Aussie NBN service.

• 
  Gergothical (@Hergothical) reported 41 minutes ago

  apparently someone came to put the nbn in while i was asleep and now my wifi doesnt work at all

• 
  ☂ Newcastle Guardian🇦🇺 (@NewcastleGardia) reported 43 minutes ago

  @realbillolsen @janegoldnbn @nbnnews We don't really have a local NBN News service these days, all drip feed stuff out of Sydney 😡😡😡 Just about everyone I speak to the same, given NBN a wide berth now.

• 
  Adrian Cantrill (@adriancantrill) reported 43 minutes ago

  @Aussie_BB I feel like this has slipped between the cracks a bit ... you guys were notified 2 days ago by NBN of an outage... and has nobody been following this up?

• 
  Huck Satchwell (@TAHRusty) reported 44 minutes ago

  @Optus Hi team, seeking urgent update. Home NBN has been down all day. Your website indicates no reported outages in this area

• 
  Adrian Cantrill (@adriancantrill) reported 45 minutes ago

  @NBN_Australia is there any way you can actually give me any info? you are just using vague cust service responses. My ISP are saying they can't se any update either beyond it being logged. This level of pass the buck and crap service is really bad. Especially when people rely on connections.

• 
  allrite (@allrite) reported 46 minutes ago

  Loving this 0.3 Mbps upload speed Telstra NBN outage. NOT!

• 
  Adrian Cantrill (@adriancantrill) reported 49 minutes ago

  @Aussie_BB outage start at 12:09pm 21-12-2021 ... qld 4055, ferny grove. Listed in my app, no updates from @NBN_Australia showing. Connection is live, but ping loss, and very little upload. NBN outage checker shows it for my street and sorrounding ones ive checked.

• 
  Christopher Pomfret (@CJPomfret) reported 51 minutes ago

  @evmulholland @dailytelegraph You really have to work hard to write BS don’t you Evan. It’s the LNP that has botched the rollout of NBN. They have had 8 yrs to fix the ‘problems’ but haven’t.

• 
  Hari Krishna Moorthi (@hkmcp) reported 54 minutes ago

  Starlink offers better service to NBN Co’s Sky Muster’s GEO satellites that operate at higher altitudes. Sky Muster covers a larger area but takes longer to send signals. Starlink would however need to launch more satellites to match area coverage. (2/4)

• 
  Natalie Bevan (@Natalie_Bevan) reported 55 minutes ago

  @NBN_Australia I don’t have any issue with my service. Your technicians left a notice in my letterbox saying I need to call you. Not sure why it’s up to me to chase this around?

• 
  Adrian Cantrill (@adriancantrill) reported 58 minutes ago

  oh @NBN_Australia this message "Network degradation may impact your connection" has been showing for 2 days now for ferny grove 4055. Any chance you might fix it this year ?

• 
  Hari Krishna Moorthi (@hkmcp) reported 58 minutes ago

  However, connectivity is the name of the game, and Starlink's superior service poses a real threat. NBN Co needs Gov help to secure growing number of rural Aussies tired of waiting for fibre-to-the-premise construction. Starlink's full commercial arrival in 18 months (4/4)

• 
  nbn™ Australia (@NBN_Australia) reported 60 minutes ago

  @adriancantrill Hi Adrian, our particular team does not have access to any additional information, other than the advice provided. Your RSP can reach out to the internal nbn support team to see if there is any update not yet posted to the network status page. 1/2