NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (11%)
-
Wi-fi (10%)
-
E-mail (3%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Perth, Old Bar, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Surffari 🇦🇺🇫🇮🇺🇦
(@Surffari) reported
@TPG_Telecom pushing aggressively change from @NBN_Australia to @VodafoneAU #5G broadband. I am NOT changing the reliability of a wired network to an aerial connection. Don't wanna be walking around the flat trying to find a signal. Especially when its for TPG's benefit only
-
Chris Drake
(@ChrisInNoosa) reported
@NBN_Australia How do we report network outages to your NOC? I'm unable to reach servers in Europe from my home NBN, while my Sydney-based rack server has no problem...
-
Chris
(@kebab_chris) reported
@ZBadl2 @ryan_racz @SpaceX Then you probably live in melbourne, sydney or another big city because the server you're pinging MUST be very close. For the rest of us stuck at 50mbs download because NBN is horrible. Least with starlink I could get 30ms ANYWHERE and have the same speed for same price.
-
fatprop
(@fatprop) reported
@NickPfitzner I use them, very good service, had issues (NBN speed (**** connection to home by NBN )and Google mesh continually dropping out (they did some adjustment on their side and it was fixed) ), you talk to humans
-
bradT
(@bradT52711844) reported
So on the back of the inconsistent/unreliable home internet service I get from @Telstra I find out today the $$ I pay ea month was just a 'promotion'...now have to pay more...problem is all the providers are crap, handcuffed to a completely **** NBN...
-
Brendan Daly
(@bjd) reported
And yes when the internet is not working we can’t make outgoing calls (cos of course everything is now nbn phones=phail) but at least we can communicate internally which isn’t everything but it is something.
-
Optus
(@Optus) reported
@isaswomufc Hey Isaac, we are aware of an outage affecting some NBN customers in Melbourne (REF25243483), we do apologise for any inconvenience. We do not yet have an ETA on when this will be resolved but are working to get it back up as soon as possible. Thanks - Mary
-
Hill Cloud
(@cloud_hill) reported
@NBN_Australia Would the NBN please acknowledge that your NBN Wireless customers in Canowindra do not have service since last Wednesday. 50% + packet loss. Unusable. Stop telling us you do not have an outage!!
-
Dd
(@Dalidi96) reported
@Telstra is there an outage in neutral bay? Have no NBN and the outage checker is displaying an error.
-
Fa Ke Nus
(@FaKeNus1) reported
@Optus optus nbn down in niddrie. same time as previous weeks. around 12.30am. this cannot be a coincidence. fix it for good.
-
Entrust ICT
(@EntrustIct) reported
Please be advised that an upstream carrier is experiencing an outage that is affecting some Entrust ICT nbn services in the Tullamarine POI. The upstream carrier is working to resolve the issue and we will provide updates as they become available.
-
Charles Buttery
(@cbuttery) reported
@NBN_Australia Hi Chris, I understand that’s what has been defined, but wanted to understand why. As a customer, I am really just interested in whether my NBN is working or not. If the current SLA doesn’t capture planned outages what incentive is there to minimise it?
-
Chris
(@kebab_chris) reported
@ZBadl2 @ryan_racz @SpaceX Then you probably live in melbourne, sydney or another big city because the server you're pinging MUST be very close. I'm stuck at 50mbs download because NBN is horrible. Least with starlink I could get 30ms ANYWHERE, and a FAR more reliable connection.
-
👽 ɟlǝsɹǝH uɐʇɐS👽Satan Herself
(@lawrepforjesus) reported
Optus was going to charge me for what they suspected last week or so was a broken modem. Nope. But they asked me to send it back to the warehouse. Poor sod that ends up with that one. 3 weeks before I get a final bill. NBN charges will be wiped. I "sataned" the situation...
-
Buck n a Pie (Penguin/Toaster)
(@Fourlads55) reported
@NBN_Australia Why does @elonmusk's Starlink **** all over your piss poor service?
-
Toni
(@ToniAussiewoman) reported
@bradT52711844 @Iaminfbgaoltoo @Telstra I've had several different ISP's over a lot of years and honestly they're the best for value. I'd had ongoing issues with horrid reliability in Vic, countless NBN calls through 2 ISPs, until I changed to Flip, they had it sorted in a couple of weeks.. brilliant
-
Carpo
(@Carpo_31) reported
@vernievalentos Understandable however ISP provided devices are always **** unless you pay for the device (Netgear/NetComm etc). Has any provider sent an NBN tech out to test the line? You could see what the return policy is on the modem before buying to reduce the risk too
-
Michelle Sullivan
(@misullivan) reported
@jasonandrade Not really, they have access to auth-logs.. they knew she was logged in on the SIM, so I’m guessing the auth-logs gave the time of login and device ID... don’t forget the idea was “transparent backup if the NBN goes down” so the IP address is likely to be switched to the SIM.
-
Terry Clifton
(@tclifton1953) reported
@DodoAustralia when can we expect the NBN outage in the Tullamarine area to be fixed - been off the air for seven hours now.
-
Melochi | ENVtuber
(@Melochiiiii) reported
@Alex_th3_lion @NBN_Australia @Telstra I've got the same issue, what problem do you have?
-
Ross Carroll
(@RossCar36450299) reported
@Trace72467320 @SpaceX It wasn’t for me. Telstra & NBN both refused to fix our FTN with pitiful@speeds so we got Starlink. Wayyy faster and more reliable. A bit dearer but if paying for Starlink speeds with Telstra it would be three times more expensive. Very happy with Starlink. 👍
-
William Rizk
(@WilliamRizk25) reported
@unotume @NBN_Australia Just called my telco and they advised Tullamarine and surrounded burbs. Been down since 2:30
-
End Murdochracy Save Democracy
(@murdochracy) reported
@pjrbosley @OMGTheMess @taniaghunt You're an Idiot bloke Data matching was a new tool that could be used to better analyse suspicious circumstances Morrison created Robodebt NBN was meant to be fibre to the home The cost blew out replacing broken copper which wasn't necessary under ALP plan #LNPNeverAgain
-
Hill Cloud
(@cloud_hill) reported
@NBN_Australia When are you going to acknowledge problems in Canowindra NSW. Myself and neighbours have problems registered with our various service providers who are all telling us that NBN says everything is ok. Get someone out here and fix. We have had no internet for 4 days now.
-
Greg Foletta
(@gregfoletta) reported
Hey @NBN_Australia - one of your techs came out on Friday and broke the GPON fibre to my FTTC DPU. Me and my three neighbours are now down. No ETA, poor RSP has no visibility. What's the deal?
-
👽 ɟlǝsɹǝH uɐʇɐS👽Satan Herself
(@lawrepforjesus) reported
Ohhai optus. Just let me cancel the service. Having me on hold for hours isn't going to stop me cancelling. NBN have already switched over the service and I'm using my TPG connection. Give it up. I know you're bleeding customers but, that's not our fault. It's YOURS. #Optus
-
Kanga/LGC Sedz
(@ryansedz) reported
.@NBN_Australia firstly you do unexpected maintenance and now that the maintenance is finished our internet is slow as hell. What have you done
-
Locke Nash
(@Lockness01) reported
@maz_net_au @NBN_Australia till bascially telstra said that they cant submit a report cause nbn will turn it down and i could demand nbn to upgrade the connection but i would have to pay for the **** they could be bothered doing in the first place.
-
garry1
(@garry182651377) reported
Power restored after blackout hits thousands of Sydney homes ......... HAHAHAHA ! AND THIS USELESS LWPC COMMUNIST, COMRADE ALBANESE & BOWEN THINK THAT THE ENORMOUSLY EXPENSIVE, UNRELIABLE AND INEFFICIENT RENEWABLES ARE THE ANSWER, REMEMBER THEIR WHITE ELEPHANT "NBN" ?????
-
Katie Stewart
(@katiejean_kj) reported
@AGLEnergy 10 days and still no NBN because of a clerical error on your end. How are you still using Covid as an excuse for incompetence and poor customer service. This is my livelihood yet zero urgency or action on your end.