NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (78%)
• Wi-fi (12%)
• Total Blackout (5%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Dubbo, Hobart, Sydney, Melbourne, Adelaide, Brisbane, Perth, Arumpo, Bundaberg, Taree, Rosalie Plains, and Campbelltown.

City	Problem Type	Report Time
Dubbo	Internet	1 day ago
Hobart	TV	1 day ago
Sydney	Internet	2 days ago
Sydney	Wi-fi	2 days ago
Melbourne	Wi-fi	2 days ago
Adelaide	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harry Harrop (@harry_harrop) reported 2 minutes ago

  May be a possible delay tonight due to emergency nbn maintenance 😭 fingers crossed 🤞🏻

• 
  Frostscythe 🇦🇺 (@Frostscytheplay) reported 5 minutes ago

  @DAKKADAKKA1 This is literally the reason why Huawei was banned from even bidding on doing the NBN and 5G network in Australia, because Chinese tech is spy tech.

• 
  Optus Help (@optus_help) reported 8 minutes ago

  @KatrinaLarsen Hey, Katrina. We're sorry to hear that your service is currently impacted by an NBN outage. In the instance that your Optus modem that does not facilitate 4G back-up, our teams will look to provide interim support such as the Optus Internet Assistance Kit. This can be posted or collect from your nearest Optus store. If you hold an Optus Prepaid or Postpaid Mobile service, please don't hesitate to send through a Direct Message, and we can look to apply some Mobile Data to support using your Mobile as a Wi-Fi hotspot in the interim. - Dillon

• 
  shauna cohn (@shaunacohn) reported 8 minutes ago

  @Cassy090909 @Starlink Be alright if we could actually GET NBN!! Did you know some areas still don’t have nbn and so are at the mercy of ineffective private companies charging money for a half arsed service - try Gold Coast Coomera for example - noooothing, starlink charge up an upfront fee of $1365…

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 9 minutes ago

  @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

• 
  Rob Khouri (@Robkhouri) reported 14 minutes ago

  @JEChalmers NDIS NBN record drought, record floods, record fires, record mouse plague, record Asylum seekers, record idiots in previous government. It'll take half a century to repair Rudd/Gillard now Albanese/Chalmers damage to the country!

• 
  Face Palm is the new Face Book (@facepalm8355) reported 15 minutes ago

  @LeeroyLives @AngusTaylorMP So looking at that graph, the trajectory of expanding debt started under rudd and gillard and never went down Sounds about right. Looks to start that trajectory after the nbn started construction and ndis came about.

• 
  Dwarfer66 (Perth COYS) (@dwarfer66) reported 17 minutes ago

  @skhafiz @Verifone @NBN_Australia You complain so ******* much, if this country is not good enough for you, **** OFF BACK TO YOUR ********!

• 
  Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported 18 minutes ago

  @NBN_Australia Once again our useless service is dropping out. Thanks to the destructive & stupid @hontonyabbott (NOT Hon.) & complicit @turnbullmalcolm some of us are stuck with the useless satellite service. Years of promises of fixed wireless or something but … NOTHING

• 
  Johnnymoo1969 (@johnnymoo1969) reported 20 minutes ago

  @MadsMelbourne Booked @NBN_Australia on Monday - said they’d be there between 8-12 - took day off and no one turned up - incompetent govt that doesn’t give a **** about people’s time - @Starlink here income - FU NBN

• 
  LCHF Matt (@LCHF_Matt) reported 22 minutes ago

  Update. Dodos from NBN came back to tell me it’s my fault and nothing to do with them. Well! Problem solved. It will not be because of them come Thursday, Starlink install day.

• 
  Hysteria Collins (@nervouswee) reported 23 minutes ago

  The nbn is down rn and dodo’s report says it started at 12:58 and the NBN reckon it started at 16:29 which is. Probably incorrect

• 
  Darren Adams (@DarrenAdams1967) reported 25 minutes ago

  @AGLEnergy I am having HUGE problems resolving an Internet support ticket CRQ100000371017. I cannot get through on the phone or chat service. Everything has massive 30 minute plus wait times and then it drops out. My NBN internet service was out of action every day last week. Please help.

• 
  Johannes Weissman (@jway1969) reported 34 minutes ago

  @Starlink How about Australia has a quarter decent NBN Howard was promised one for 4.5 billion in 2004.. but Liberterians OMG globalist atlas network doesn't support actual capitalism just forced brand buying and interrupting aholed

• 
  pigways (@pigways) reported 34 minutes ago

  @craigkellyAFEE NBN the model; $56B sunk, high costs for end users, poor performance, huge salaries inc executives, bonuses paid every year despite failing to meet targets. Now, NDIS ... 🤪

• 
  Varun (@VarunVarun1987) reported 35 minutes ago

  @Starlink Hi, I received the Starlink kit today. I thought the installation would be easy, but I found it difficult. I have decided to keep my NBN service instead, so I would like to cancel my Starlink service and return the kit. Please let me know the return process. Thank you.

• 
  Nick Hendrix (@hendrix_uk) reported 37 minutes ago

  @bazzacc2 Including Malcolm Turnbull who changed the specs of the @NBN_Australia from FTTP to FTTN, thus relying on old copper to transmit from the node to the dwelling It slowed down our broadband speeds significantly to save a few dollars How many billions have we lost in productivity?

• 
  🌸 NameXComrade (@namexnotblank) reported 40 minutes ago

  @EmmasLastStand @MickamiousG I built my house. Owner/builder. In a remote area. I'm using starlink. No nbn access or phone service. I hired plumbers, electricians, builder, concreters etc. They all have bank accounts. I paid electronically. The only reason for them needing cash is tax avoidance. Fraud.

• 
  Jean-Michel Djaït 🇨🇵🇪🇺🇺🇳 (@jmdjait) reported 40 minutes ago

  @zammit_marc NBN. Never be nice.

• 
  Jai Parker (@jaiparker79) reported 41 minutes ago

  @REbagholders @AvidCommentator Internet in Bangladesh is too fast. Need to come to Aus for the slow as NBN.

• 
  Kryptojigga🐐 (@kryptojigga) reported 42 minutes ago

  @nazzaokonkwo Millionaires in naira na millionaire? Because the value of a NBN now is -2. 5x under terrible Buharinomics. We are happy for the new entrants

• 
  willard shoko (@WillarShoko) reported 49 minutes ago

  Amazon Leo 🇦🇺 Australia NBN and Amazon’s LEO satellite internet service pushed to 2027 NBN Co and Amazon’s planned low Earth orbit (LEO) satellite-powered internet service is still a while away, with the latest update indicating a mid 2027 launch. It comes a year after the initial announcement confirming NBN Co’s partnership with Amazon. At the time, mid-2026 was the estimated start of the Amazon Leo (then known as Project Kuiper) satellite rollout. Now, the rollout is set to start “around mid-2027”, according to an online update attributed to Gavin Williams, NBN Co’s Chief Development Officer, Regional and Remote. Accompanying the announcement were more details about the NBN LEO service. As the rollout commences, NBN’s new satellite service “will be progressively available to homes and businesses across the NBN satellite footprint”. To begin with, eligible Australians will be able to access LEO internet “through participating Australian internet providers”. NBN Co also confirmed wholesale speed options of either 50Mbps downloads and 10Mbps uploads, or 100Mbps/20Mbps. Although those speeds aren’t higher than NBN’s existing satellite internet technology, the soon-to-be-retired Sky Muster array encounters notable speed drops during peak usage times, according to the ACCC’s Measuring Broadband Australia report. Sky Muster relies on geostationary (GEO) satellites, which orbit roughly 36,000km above Earth. LEO satellites operate much closer, with Amazon’s technology set to orbit at around 600 km. With less distance to travel, NBN’s upcoming service should improve latency and overall internet speeds for those reliant on satellite connectivity. By transitioning to the new satellite technology, NBN aims to compete more strongly alongside Starlink for rural Australians. ACCC’s reporting measured Starlink’s average download speed at 230.4Mbps on its premium $150 monthly Residential Max plan. For now, NBN Co plans to start testing the LEO service “later this year”, followed by customer trials before the intended mid-2027 launch.

• 
  Anthony (@AnthonyPHoran) reported 51 minutes ago

  @jarro56 @isaacfloyd13 There was bipartisan support for the NDIS & NBN because they were popular as their projected cost were fractions of what they actually became. The NBN could have been delivered by private sector for fraction of cost & is likely to be obsolete in future.

• 
  Polycarpus 🖤💛❤️🇵🇸🇺🇦 💉 (@PCL1703) reported 51 minutes ago

  @LloydRusse17883 @deemadigan So you also need government to get out of health, education, transport, policing, NBN, clean water, defence, emergency services, etc.?

• 
  Millicent Bystander (@trickyidnego) reported 52 minutes ago

  Waiting for nbn person to fix my internet. Has been down for over 2 weeks. Today my provider will take $$$ from my account to pay for internet i haven't been able to access. Capitalism is a beautiful thing BTW other countries fix stuff on the day but hey, oi oi oi oi

• 
  Paul Galea (@VK4PWG) reported 53 minutes ago

  @TopherField I tried for 6 months to get my faulty NBN fixed (FTTN - copper/xdsl for the last 0.9km). NBN blamed the retailer who blamed NBN. I gave up and put in Starlink and have never looked back (4 years ago). NBN dug up the street 2 years ago to install fibre to the premises - I have a pit at the boundary of my property. My property is marked as 'NBN Ready'. Problem is that they never actaully pulled any fibre in the street !! The NBN is a huge scam.

• 
  Johnnymoo1969 (@johnnymoo1969) reported 55 minutes ago

  @NBN_Australia @ausgov Too bad you can jam it - Starlink here I come - hope Starlink destroys NBN

• 
  Hamish Kibblewhite (@rutjumper) reported 56 minutes ago

  @aaronsmith @jommy_tee To my mind this is decision is less technically competent as choosing to go for a copper NBN rather than fibre As believable a solution as carbon capture and storage

• 
  Energy of Oz (@EnergyOfOz) reported 56 minutes ago

  @Temjinck @TopherField There was hardly any logic demonstrated by the pro-NBN side of the debate back then, just emotion. And the worst was the ABC’s Nick Ross

• 
  Ky Broome (@KyBroome35) reported 60 minutes ago

  Further update, Mum was just on the phone with Optus and apparently Optus (an internet provider) isn’t able to call NBN to fix this, they can only text message them. Or at least that’s the line they are spitting out about the network degradations DO YOUR JOB!!!