NBN

NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 01/13/2026 00:45

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Adelaide, Melbourne, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee and Wollongong.

Loading map, please wait...
City Problem Type Report Time
AustraliaBrisbane Internet
AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaAdelaide Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • CampaignChamp CampaignChamp (@CampaignChamp) reported

    @NBN_Australia @Telstra My NBN box has been clicking, link button flashing red since last night's storm (Sutherland NSW). I'm on backup 4G (hideously slow) and next NBN visit (via My Telstra) is 22nd March. I work from home so need decent internet for my business. Not good enough

  • teanutts Tea Nutts (@teanutts) reported

    Hey @iPrimusAU no NBN since 8am today, no issues to be found online. Lodged a service outage via the website #nbnoutage

  • tami_klomp tamara klomp (@tami_klomp) reported

    @NarstyWoman @PaulXBeck @AlyxG The nbn was the biggest mistake,high speed internet could have put thousands into’work’ because Aussie internet is slow there are very few streamers etc (which you could make a decent living off ) not only through YouTube paying for your content but also patreon ...tax $$s

  • brokenneptune Richard Davies (@brokenneptune) reported

    @Optus any update to fixing the NBN outage in pc 3021 Kealba?? Going on 25 hours now.

  • nick_tsoukatos The_Real_njt (@nick_tsoukatos) reported

    @BelongAU hello. I have sent over a DM. Following the electrical storm in Sydney last night my nbn connection box has the link symbol flashing red and it is also clicking. Power cycle hasn't resolve it nor has the reset button. NBN says no outage detected!

  • AussieRock AussieRock (music is the best) (@AussieRock) reported

    @TomMcIlroy everything Morrison touches turns to ****. While being 'appalled' by Holgate he says nothing about NBN bosses receiving millions in bonuses. Consistent? Na, but that's Morrison who is all about the headlines. #ReinstateHolgate

  • timrosen35 Tim Rosen (@timrosen35) reported

    Mobile tower and NBN network both down in the area for everyone. Our power flickered twice too. Wtf happened late last night :/?

  • James71417091 Smoke and Mirrors (@James71417091) reported

    @10NewsFirst @Stela_Todorovic Sounds like the NBN rollout. If history repeats itself the vaccine will be slow, expensive and inferior to oversea vaccines. LNP shitting on the little guy. Smoke and Mirrors

  • jaejtee jords (@jaejtee) reported

    this has got to be at least the 4th time we’ve had an outage since switching to NBN last year. especially on a weekend. super disappointed. @Telstra

  • LukeJesus4 TheBrokenSpaceBar (@LukeJesus4) reported

    @NBN_Australia nbn has been down in Keilor Downs since yesterday. I've checked the network status and all it says is "an unplanned incident is affecting the network" Do we have an ETA or at the very least a reason why it's down? I'm unable to work because of this.

  • ruthchitsa Ruthless (@ruthchitsa) reported

    @TPG_Telecom No internet at our home in Leichhardt since Friday evening’s electrical storm. Appears our @NBN_Australia box is out of order. Please help! Work deadlines are looming.

  • 80ghosts bilby ***** (@80ghosts) reported

    @BelongAU hello my internet has been down for 24 hours. I can't access a Belong service disruptions page, and NBN says there's no disruptions on their end

  • graeme_horner Graeme Horner (@graeme_horner) reported

    Is there a worse service than @Telstra? No NBN service or residential phone line since 1 Feb 21 and they've just closed the case having made no effort to fix it. Unbelievable. #INC13246752

  • slace Aaron Powell (@slace) reported

    @NBN_Australia Cool, once we have the date that were moving out, I'll lodge. What's the turnaround time for removal of service?

  • CampaignChamp CampaignChamp (@CampaignChamp) reported

    @Telstra @Rellarc79 @Telstra My NBN box has been clicking and the link button flashing red since the Storm last night (Sutherland NSW). I'm on backup 4G which is hideously slow and booked for NBN to visit via My Telstra last night. Next available was 22nd March This is not good enough.

  • pzeegers PeteZ (@pzeegers) reported

    @iiNet Is there an outage in my area? 45 Mortimer St Bentleigh 3204? I'm on nbn hfc. I've tried resetting all the network boxes.

  • bellerkavanagh Annabelle Kavanagh (@bellerkavanagh) reported

    @TPG_Telecom my nbn connection is down. Is there an outage in my area (3204)?

  • LukeJesus4 TheBrokenSpaceBar (@LukeJesus4) reported

    @NBN_Australia I've spoken to our ISP and they have said it's an nbn issue, which is also reflected on your website, saying it's an unplanned incident. I find it hard to believe that you wouldn't have this information just because you're a wholesaler, when it's your side with the fault

  • Bosca61 💧🐀Mark Boscawen 🐀💧 (@Bosca61) reported

    @joshgnosis Just like the NBN is having to redo the network in fibre, the Coalition will have to redo the vaccine with Pfizer.

  • ruthchitsa Ruthless (@ruthchitsa) reported

    @TDex_AU @NBN_Australia @TPG_Telecom Getting no response from TPG and still no service since last night’s outage!!

  • Trinity_Comics Trinity Comics (@Trinity_Comics) reported

    @DodoAustralia Please fix the NBN Dodo internet in Wollongong. It's been down since this morning. What's taking so long to fix it?

  • AdamAbdool YNWA1964 (@AdamAbdool) reported

    @LesStonehouse Lots of good policies came out of the Rudd.Gilliard era including NDIS and NBN but Labor was its own worse enemy and Murdoch didn't need a second opportunity to destroy Labor at that stage. Greens didn't help either.

  • dropbear2_0 The Drop Bear 🦇 (@dropbear2_0) reported from Sydney, State of New South Wales

    Is it really possible nbn is still down after last nights storm in Sydney’s inner west? FFS 🤬

  • 80ghosts bilby ***** (@80ghosts) reported

    @NBN_Australia After the storm last night, my NBN connection box won’t turn on. Yes I’ve tried different outlets and they’re working for everything else: the box feels hot though. Internet has been down for ages

  • ens3209 E N (@ens3209) reported

    @NBN_Australia NBN has been down in St Albans since like midday yesterday. When is it going to get fixed?

  • kdvale ken (@kdvale) reported

    @TPG_Telecom NBN has been slow since Thursday - Any issues in Mt Druitt area? 2770?

  • strongcaffe anne williams (@strongcaffe) reported

    There's a new phone scam where the caller says they are from @Telstra and say there are reports of slow speeds in the area, apologise, say they are giving free upgrades for #nbn and ask to trouble shoot your connection as a lead in. Warn your family members who may get caught

  • dropbear2_0 The Drop Bear 🦇 (@dropbear2_0) reported from Sydney, State of New South Wales

    @iiNet nbn says everything is up and running yet wifi down since yesterday evening in inner west Sydney. Your website says everything is fine too, how do I get an answer?

  • Paul_sutton71 Paul Sutton (@Paul_sutton71) reported

    @NBN_Australia @iiNet had your service installed this week. Trying to work tonight and service keeps dropping out around every 15 minutes. Customer services tells me no issues, reality rubbish service. Please sort out and upgrade my cabling.

  • KatieMcRobert1 Katie McRobert (@KatieMcRobert1) reported from Sydney, State of New South Wales

    Hey @NBN_Australia - booked ANOTHER appt to get ANOTHER replacement box after ANOTHER storm event fried it. Will be our 4th - other locals up to 7 or 8. And yes I use surge protectors & unplug if home etc. surely it would be cheaper to fix source issue?? @SusanTempleman