NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (75%)
-
Total Blackout (9%)
-
Wi-fi (9%)
-
E-mail (4%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Lowood, Melbourne, Adelaide, Perth, Ballarat, Canberra, Gold Coast, Eden, Rosalie Plains, Bordertown, Thirlmere and Westbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
✳️Make Coercive Control a Crime
(@moonscapecat) reported
@juliettemcaleer @Telstra Aussie have been great for us. When we moved Telstra were taking nearly 8 wks just to 'send someone to connect us' I called ABB and it was done in an hour. Great cust service and been very helpful with the NBN faults we've had here the last 6 wks (not their fault) $80a mth.
-
Michael Taylor
(@AusIndiMedia) reported
@igraju62 In Canberra we had Rudd’s broadband. We had to put on a helmet and seatbelt with the speeds we were getting. In rural Vic, for $40 a month more that what we were paying in Canberra we get speeds as useless as ADSL2 for Turnbull’s crap NBN.
-
Mrs. Jennifer Fildes
(@Bluejenellen) reported
@NBN_Australia THANKS so much...I am not silly,just old....and I enjoy slamming down the phone. JUST wish I could tell them to fk off..but..it is a recording..:)
-
Michael
(@Talej) reported
@cbiggins @Telstra … I found Belong to be pretty efficient. Can’t help with the NBN though
-
Garry Taulu
(@garrytaulu) reported
@Swaldy @geforcenow_pgg 100 down FTTB NBN. I had to override the settings to set the bitrate to max and force the resolution to 1920x1200 and now it looks decent. I also get 3-5ms ping to their servers which helps I guess lol.
-
TheDude!
(@ThisAndThatDude) reported
@Gajaakesari NBN outages is not ‘government blocking the internet’. A pothole in a road is not ‘government restricting your movement’. NBN has had many problems, there are multiple ways internet is accessed.
-
John kyriakou
(@KyriakouJohn) reported
@TPG_Telecom Its working now although I had to reboot routers. The service was working great since I switched to nbn then in the last 4-5 mths have been experiencing constant issues. I reboot routers which often fixes the issue but then it re occurs again. Why does this occur?
-
TPG
(@TPG_Telecom) reported
@Girzon It does not look to be related to the modem as we can that the nbn box also lost the connection. We're uncertain what caused the issue as there is no reported issue in your area. For now, we'll reset your connection to see if this will rectify the issue. 1/2 -Mel
-
YM_capone
(@TehCapone) reported
now of course ****** @Telstra is up and down like a pogo stick cause they are “updating NBN” which I wasn’t even informed would be happening. Can you tell me why I’m paying both a monthly sub to WoW and a monthly internet bill and I’m sitting over here with my **** in my hand?!?
-
Bonnie
(@LazyEmpress) reported
@Telstra Yeah you can train your technicians instead of making them read from a script to me for 4 hours, while im stuck with no internet, its bad enough you guys dont care about my town enough to give us nbn you want to force us all onto satellite nbn which is just inhumanely slow
-
Vowlesy
(@rvowles) reported
@NBN_Australia Thoughts and prayers appreciated but not at all helpful. Given there is clearly an outage affecting our area, yet your systems do not seem to have recognised it yet, are you not curious to perhaps ask for my address and investigate?
-
Mrs. Jennifer Fildes
(@Bluejenellen) reported
@NBN_Australia I have never followed their instructions... I do hang up....so..HOW can I stop them EVER calling again??
-
💉DulwichHillEcon 💉
(@econ_hill) reported
@maxdnharris The Govt or public sector has very little expertise or past record in such a complex sector of construction so would need to set up an SOE. This was the Rudd model with @NBN_Australia and has been a total disaster - fibre network at 3x cost of NZ, despite higher Aus pop density
-
Mr Wayne
(@coreyj) reported
My NBN box is fried and they won’t deign to come fix it until OCT 5. What a ******* joke.
-
Vowlesy
(@rvowles) reported
@NBN_Australia our whole street is offline. All with different telcos, all being told there is a problem with our NBN and we’ll need to wait until Tuesday for a technician. NBN site says there is no outage. All less than ideal while working from home.
-
Scottysgotagun
(@scottysgotagun) reported
@Ausshot3Dave Not to forget Malcolm Turnbulls role of promoting & escalating the Huawei 5G conspiracy crap along with his NBN Multi (Malcolm) Technology (Turnbull) Mix (Mess) misinformation
-
Pat Devery
(@patdevery125) reported
from
Sydney, State of New South Wales
LNP: planned MurrayDarling - FAIL, planned NBN - FAIL, planned quarantine - FAIL, planned vaccine acquisition - FAIL, dragged kicking and screaming to JobKeeper. Trust them on climate change? #kickthismobout
-
Laurie Johnson
(@LostPlayhouse) reported
Backing up photos and videos from my kids' iCloud account, which hasn't been backed up for over five years. Ten hours in, and only about 60% done so far. Reached 50% in about three hours, but then the NBN demon struck and it's been slow going ever since.
-
Sabeen .
(@SabeenGeopol) reported
So turns out @Telstra is not making 100Mbps NBN available for this area yet. I waited months to get cable internet installed and went through a lot of trouble to get it approved. Please do better for Western Sydney.
-
JC ◺ ◿
(@justincroser) reported
@AusIndiMedia The government as per usual skimped out and did the FTTB network instead of the true NBN which kept the old copper and personally I think it’s slower than my old ADSL2+ connection
-
Ash Rogers
(@red_eyed_goat) reported
@deeplongstop @Goodsy2008 Ah **** so no NBN yet. Try to hang in there mate lol. I thought it was gonna be the same where I’m at forever but they got their **** together
-
Ash Rogers
(@red_eyed_goat) reported
@deeplongstop @Goodsy2008 Re. internet, I’m in the sticks big time & packaged up Foxtel NBN with the TV service. Was somewhat skeptical about it but have to say it’s been great. Has full on dropped out a couple of times but that was due to NBN infrastructure. May be worth having a chat with Fox about it
-
Aussie Broadband
(@Aussie_BB) reported
@bobharr41510369 Hey Martin - unfortunately, we do try and let you know when a planned outage is occurring as soon as possible - sometimes it is the NBN, though. Cheers, Lizzie
-
Pat Devery
(@patdevery125) reported
from
Sydney, State of New South Wales
LNP: planned MurrayDarling - FAIL, planned NBN - FAIL, planned quarantine - FAIL, planned vaccine acquisition - FAIL, dragged kicking and screaming to JobKeeper. Trust them on climate change? #insiders #kickthismobout
-
djbingbing
(@djbingbing_) reported
@Optus How hard is it for customer service reps to remove a service from an account? 3rd month iv been charged for something that was meant to be resolved last month. First i was told Optus Sports was free with NBN then i get told its free with mobile. Unacceptable behaviour.
-
kevin
(@kevin11297631) reported
@NBN_Australia why does my PRD keep getting pushed back I've tried to get connected since March and there just seems to be problems keep popping up which prevents me from connecting. Surely this isn't up to service standards...
-
Yaakov - יעקב
(@yaakov_h) reported
It seems like the only thing that will ever get me my old RuneScape account back is lodging a support ticket from the IP address I had from Optus back in high school, which I don’t even remember but is definitely not a block I’ve seen available to NBN connections 🤔
-
💉DulwichHillEcon 💉
(@econ_hill) reported
@maxdnharris @sneaktreat @NBN_Australia I work in the industry so am very familiar. Think you are mistaken as NBN is 100% Fed govt owned & capex is Commonwealth funded. Not sure what "co-payment" you refer to. Payment of disconnection charges or the $10B Telstra deal for legacy assets? Neither funds network build
-
💧Dr. Josie McLean
(@josiemclean) reported
Barnaby by the roadside with poor picture quality. Pity the NBN was so stuffed up in delivery! #insiders
-
Gyngal Ross
(@Gyngal) reported
@homebrandcola NBN is probably patching all their network gear after a pretty spectacular few months of CVEs and Zero days.