NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Sydney, Brisbane, Melbourne, Adelaide, Elizabeth, Baradine, Innisfail, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat and Camden West.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
TV | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Perth |
Wi-fi | |
| Brisbane |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jonafen Doon
(@subtlesigns) reported
@andrea_weymouth @JohnRob16933826 A lot of biz reliant on good NBN too. Never stopped them from trashing that.
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Trent Dee - IRespectYaBrah
(@trentdimo) reported
@TPG_Telecom It is constantly dropping out all the time. It has been happening for days. We need help urgently. This is impacting our jobs majorly. If TPG can’t provide a service to us, we are going to have to look elsewhere as it’s been horrible since we connected to the nbn.
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MB
(@pintsizedMB) reported
Anyway I think now I’ve connected my power & water & gas & NBN 🤔 have booked movers for next Thursday & booked the service lift at the new place 🤔 have cancelled old services 🤔
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Hannah
(@rantofamadmuse) reported
This won’t be a tech boom / entrepreneur whatever ******** they keep calling it. We’re only now getting nbn, the lib Gov screwed us years go and now we’ll be even more ******. Entire industries would more than likely be forced to either leave or shut down in Australia
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Man About Melbourne
(@Man_About_Melbs) reported
@VodafoneAU the service I’ve experience recently from you team for my NBN connection has been nothing short of disgraceful. I’ve been lied to multiple times, and even after at least 5 calls, you still can’t get it right.
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Damien Buckley 🇦🇺🇬🇧
(@damienpbuckley) reported
@timvcm @deniseshrivell This sounds an awful lot like and likely to go about as well as the NBN
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Ray Bourne
(@RayRbourne2) reported
@n3ophy7e @tanya_plibersek @craigreucassel Lies... either you are dumb between the ears or just dumb.... just use your phone to connect.... Telstra didn’t cut off your service... it’s was Government driven with NBN contract
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😷
(@_g_kate) reported
@DodoAustralia @DodoInternet I took a day off work and waited around all day for the @nbn internet connection to occur, this appointment was scheduled by your company. No one showed up! I'm going to change providers if you don't connect the service ASAP
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Isolation Abby
(@MinervasRefuge) reported
Had the NBN installed today and it doesn't work. Tested it out on two different routers (one standard, the other with openwrt). Best part about all this is I don't have any credit to ring up the ISP.
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Arcus Armis🔩🇦🇺 #VEngineer
(@ArcusArmis) reported
@kiwi_vt That and the government doesn't want to admit they screwed up with the NBN. A company offered to put in all the proper infrastructure to get us 1gb internet but the governmemt said no cause they wouldn't build the million dollar cable out to the chuckle **** farmer in the outback
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TPG
(@TPG_Telecom) reported
@dodado23 Thanks for sending us a DM, sadly we are getting errors when trying to respond to you there. For your issue, as per our tests you're on an NBN FTTN service and the maximum line sync speed your line is only capable of is around 35Mbps download speed. 1/2 -Mel
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Paul Pemberton
(@PaulPemberton4) reported
@telstra I've been on an online inquiry for 3hrs trying to ask about moving my nbn service. Just rang the customer service line to be told that they are experiencing higher than normal call volumes and extended wait times and to go online!
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Toby Gilbert
(@DrTobyGilbert) reported
@matt_au2006 @Telstra @NBN_Australia First world problems etc but
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Noely ⚡️🏐
(@YaThinkN) reported
@marblewraith @Democracy_Duck @Senator_Patrick Yeah, not on backbone of nbn we can't, not until all that bloody copper is replaced. Still too slow in too many areas and fails every time we have bad weather. Would love a non profit search engine in Oz, and the Gmail/GSuite type stuff that could accompany it but can't see it.
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Jesse Graham
(@JesseDGraham) reported
@raahbeckah yeah that's a bad sign isn't it? haha. Has NBN been built in your area? I had a free swap over with Telstra once construction in my patch last year (I'm really hoping this isn't an NBN speed you've got haha)
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Majyqman
(@Majyqman42) reported
@joshgnosis Why did you fail to qualify this with the actual fact that over 64% of metropolitan circulation is Murdoch? Because dead trees don't matter any more? (though, nice to pretend that)... how about how our NBN was crippled to appease Foxtel? Just going to stenographer this ****? K.
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low poly coconut dog ✨
(@moonkipa) reported
@KnRaiCos seriously??? That's so dodgy what ******** we weren't properly informed about the fact we can't have nbn but that's even worse for you
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Psaggo
(@psaggo) reported
@BTCNews6 Nothing to do with Rudd or Conroy, our present NBN is not the one they planned. 100% down to Abbott and Turnbull.
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Jack Nexus
(@Jack_Nexus) reported
@roguestormtv Our internet sucks as you know. NBN is a joke, its obsolete before it became available.
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richard m
(@richardmissingh) reported
@NBN_Australia Here's a tip .. fix it so it doesn't drop out 4 times a day .. actually create a first world communication network
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"Pickup artist Mike Engram"
(@dril9999) reported
Well... The #NBN is down again. People don't know it's been working hard and the inevitable #Crisis is under way.
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Gay 🏳️🌈 Rainbow 🌈 Anarchist 🅰️ - Wear A Mask
(@manindotblack) reported
Heya @Optus I'm currently waiting to chat with someone on your app as to why I should pay $133 dollars to terminate the "free" "landline" that came with my nbn service, which I have to cancel, for which there's a $167 fee which I vaguely expected, but I was told originally…
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Arcus Armis🔩🇦🇺 #VEngineer
(@ArcusArmis) reported
@kiwi_vt You lucky kiwi ****. Us Aussies are stuck on the ******* NBN fiber that can barely sustain 100 ;-;
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Omen JKL (Dark Aether Camo 5/29 weapons')
(@JKLplays) reported
@Optus switch from dodo to Optus NBN thought it would be fast but it’s seem to be slow (it must because we just got the modem on and working after 2 days)
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richard m
(@richardmissingh) reported
@NBN_Australia Yes fix it ..
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Phillip Rockstroh
(@PhillipRockstr1) reported
@matt_barrie Morrison tries to start war with China, offends UK, tries his best to tread on the **** of new US administration by hanging onto the old one, grossly misreads the room on the first fleet. And if the NBN isn’t bad enough already he like a crack at having the internet turned off?
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Maidenwarrior
(@BrittMezher) reported
@ToneSaysGoLeft I was so relieved when he left, my boss and I cracked up about the 5G, omg they go on with some ****. What are they going to do when the NBN gets shut down because 5G is faster and far more efficient. Are they going to give up their phones?
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Patrick Denvir
(@PDenvir) reported
@craigreucassel @NBN_Australia @Telstra Follow up to previous comment, big shout out to Telstra & nbn who again failed to install nbn service, and managed to not even let us know they were not turning up. 8 months and thousands lost from **** comms and worse service. Omdudsman next. How have you a license to operate?
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The_Pythia
(@TPythia) reported
@ajamesbragg @BenOquist @ScottMorrisonMP It is an embarrassment to me that people as ignorant and ill informed as you sit in our Parliament. You are talking specious nonsense. #LNP are useless at anything internet-related - their garbage NBN is proof of that. Nothing to 'Bragg' about here.
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Zaphod B-obblebrox
(@beeawwb) reported
Essentially I connected to my phone - which also didn’t work - until I set my VPN to a Denmark exit node. After it had successfully connected once I was able to set my network back to its normal NBN connection and it connected ok.