NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sydney, Melbourne, Perth, Elizabeth, Baradine, Innisfail, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat and Camden West.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Crafty Femme
(@anwyn) reported
Well, when they set my NBN installation window as 8am to midday I can't say I expected the person to be here for the entire window. Apparently it's not even properly activated yet, and a technician has to come fix something in the signal box. Le sigh.
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💜「 𝓔𝓶𝓮𝓻𝔂 」💜
(@emerythelyss) reported
@AslinnAfterDark Could be a long while until fix, NBN damage from Sydney floods where servers are it's been hours, after the 24hr maintenance and now this feel like I've been offline more than on :L
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Me Love
(@MeLove88535691) reported
@NickRossTech @BBelsham Don’t give up Nick. This was bleeding obvious with the “new” NBN launch with Abott and Turnbull at a news studio owned by Fox Sports. All to support Murdoch’s Foxtel. But the white wash and cover up was relentless.
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MyRepublicAU
(@MyRepublicAU) reported
Outage Notification Our service provider is currently experiencing an outage affecting NBN services in Windsor (Richmond) and surrounding areas – NSW. Our service provider found out outage was caused by a loss of power at the exchange and the backup battery has now depleted.
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Sean Rider.. Author-Do Gooder 🇦🇺👨💻🕵🏻♂️👁
(@seanriderbooks) reported
@ivaforgotton Optus is just the retailer. They sell the NBN connection to you. NBN infrastructure is the problem.
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michael
(@MichaelWinnys1) reported
@NBN_Australia we’re in Skye Victoria and the internet has been out since last night. Our provider says it’s an issue your end but don’t have any outage for our area displaying. The provider does but has no eta. I have wasted too many hours getting answers?
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nickrosstech
(@NickRossTech) reported
I never met anyone who knew what an ABC guidance note was. Yet that's what they resorted to, and I still passed all the tests. So they manufactured another quote and boom: gotcha. My journalism career destroyed and a nail in the coffin of the #NBN #auspol #abc90...
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Tosca_Kat
(@Tosca_Kat) reported
Dodo NBN not working in Bateau Bay. Any idea of time of outage? @dodoaustralia @networkoutage
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Philip Laureano 🇭🇲🇵🇭
(@philiplaureano) reported
@NickRossTech @BBelsham Considering that the entire country was bent over a barrel over what is now called the NBN, and with you sir, I hope you are successful with your @nswicac submission. Call it a colonoscopy because everyone should have an ******* cleanse every three years. Everyone
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John Holding
(@JohnHol64452022) reported
@sussanley @AlboMP R u using the NBN, you know the ultra slow old technology that you lot foisted on us, that might explain why you are so out of touch with current affairs
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Lyn @Life Is Good
(@FairAusPol) reported
@Ballyurra Prioe to NBN, my copper wired internet would stop, completely. Every single time it rained, a Telstra tech would need to call out to fix it. Fortunately, over a decade we had very few rainfalls. Only time drought is a positive 👍
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Naomi
(@Namijane) reported
No #nbn in Carrum downs down since last night @NBN_Australia saying that there is no issue with internet but over 100 people in this area all different service providers have no connection can’t even contact local doctors as they are affected aswell. Why ???? 2nd time this week
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Shashikant Rai
(@Shashik61426661) reported
@TPG_Telecom Hoping for getting any resolution by today atleast @NBN_Australia
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🔔- Tingeling -🔔
(@tingeling_au) reported
@Aussie_BB Re NBN outage, the NBN is a trainwreck, not a day passes without interruptions.
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Andy Craig
(@Ancray) reported
Vodafone 5g home internet through TPG absolutely shits all over Telstra and NBN. And the ease of signing up, speed of delivery, and easy set up is awesome. 6 weeks trying to get copper cables run from the house to the pit and bugger all customer service. Telstra and NBN a joke
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ozzmosis
(@zoomosis) reported
Internet went down here earlier. I assumed an NBN fault but it turns out my Netcomm router decided to have a little nap for a few hours. Woken up by a power cycle. That's new. Maybe a bug in the new firmware :(
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Nikki Ryan
(@Nikkijryan82) reported
@NBN_Australia my internet is out in Blue Haven NSW. According to the website no outage is listed
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Ahgase
(@Ahgase_7_Life) reported
@OcarinaJones @Giuse_I_Tweet @bryancorvaia Lmao okay you people are deluded. Medicare, NDIS, NBN are just a few things to thank Labor for. LNP have done nothing but gut our country. Almost 10 years in power and there is nothing to show for it other than a trillion dollar debt. But rusty cookers will never open their eyes
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Ranita
(@inquiringreader) reported
Optus how did you allow another provider to disconnect my NBN and allow them to claim that I requested that change? I never gave permission and that supposedly new account is not even in my name. Now a week trying to reconnect back to Optus and getting pushed around. #optus
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Owen
(@iowenjones) reported
@miriamcosic It's their main job! I remember having so much trouble getting the phone on with Telstra a couple of times when relocating before NBN. It was their bread and butter!
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Jeanette G
(@Jeanette_05) reported
@NBN_Australia can you please tell me if there are BBN issues in Reservoir 3073. I have not been able to connect to my wifi all morning. It is incredibly frustrating!
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Ben - Teach - Premiership winning supporter.
(@pantherman45) reported
@Telstra @NBN_Australia I'm a @FOXTEL_Help broadband customer and followed the advice over the phone so not sure what else to do?
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Robert Dunlop
(@yadbro) reported
@secomb_michael A repeat of the NBN disaster! They can’t manage because of the vested interests that support them!
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Jack Isaac
(@jackisaacwise) reported
@pantherman45 Hopefully it finds what it’s looking for I had that and the NBN had to come out and do stuff in the “pit” to fix it.
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Colleen - #AlboOurPM
(@charliessay) reported
@ShawnHymel NBN to the toast. Awful, I know.
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Shelldon and Big Rippa ,Little Maggie, Thomas 🇦🇺
(@ShelldoHanson) reported
@Wrongly_Excused @Optus gives me the shits , upped price and data last year , got unlimited nbn i never use the phone for data just calls and sms got a computer here in the mancave why would you use you phone
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💧💉💉Chris B84💉 💉🇺🇦
(@chris_no1ofem) reported
@Ballyurra Yes, it seems lightening is now attracted to our retirement village's copper networks on the end of NBN lines in, like never before - 2 years, 2 storms have blown out electrical devices through power cables, phone lines and antenna cables(single digital antenna for whole village)
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BenAylett.com
(@BenAylett) reported
from
Westfield, State of Western Australia
Weird, just got a #scam call "from the #NBN " asking if I have flashing lights on my router, then asked me to check my speeds. I think they are looking for people that are having problems as a hook. @NBN_Australia does not call end users or provide end user support. Ever.
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ive forgotton
(@ivaforgotton) reported
Optus NBN down. 15:55 to 16:44. again 18:00 to 18:47 The Worst NBN provider in Australia. The more out sourcing To the Philippines and Asia the more problems.. keep our NBN in Australia.😎
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Casey Chandler
(@kcladylawyer1) reported
@jonkudelka It’s possibly foolhardy, but recently I undertook a strategy that I would string them along for as long as possible by pretending to be a ditzy female who’s terribly scared of the impending charges/tax debt/NBN outage. “I can’t see an internet? What internet? Hang on…let me see”