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NBN

NBN Outage Report

Why is my NBN service not working?

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If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 73% Internet (73%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Parramatta, Ashfield, Logan City, Adelaide, Ocean Shores, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

CityProblem TypeReport Time
Sydney Internet 3 hours ago
Brisbane Internet 4 hours ago
Melbourne Wi-fi 6 hours ago
Sydney Internet 9 hours ago
Brisbane Internet 9 hours ago
Brisbane Internet 10 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • CUCUMBER_WARMER
    unlicensed ***** transplant donor (@CUCUMBER_WARMER) reported

    @toddsampsonOz Yeah thanks pal for simmering down my brain disorder to be caused by the internet. My friend has an over-active thyroid which likely also caused by the internet! And don’t get my started on Geoff- he had all his fingers until NBN was installed in his townhouse, now only 4 😞

  • EliasHNasser
    ☕️ Elias Nasser الياس حبيب نصر (@EliasHNasser) reported

    @Telstra I am having continual drop out of service despite troubleshooting & restarting modem & nbn devices I have checked Telstra & NBN websites for any known outages in my area & there is nothing I would be grateful if you could DM me to assist Regards, 30 yr Customer

  • TheMaskedUnit
    The Masked Unit (@TheMaskedUnit) reported

    FFS. I had an @Optus 4G modem for a bit before we got the NBN about 3 years ago. The only account I've ever had with them. Just got the email about the hack. Why ******** did they still have my info?

  • hoddo461
    hoddo(peter hodgson) ex union thug. (@hoddo461) reported

    @nineislands I've been with DoDo for years and only had a couple of problems, one an NBN fault, which they sorted in 24hrs. I've got the min DL speed unlimited ($69)but can run 3-4 devices simultaneously including watching stream tv & NF without buffering. 3 phones with 20gig for $20 each pm

  • byronmelbourne
    Byron Holder (@byronmelbourne) reported

    Shout out to @AussieBroadband . Calling on a Sunday evening for technical support. Wait time - 1min. Support fixed the problem in <5min. Not that’s service. Oh - and speedtest now shows 414mbps /45mbps download for a HFC NBN connection. #happy #CustomerService #excellence

  • Dustin62184999
    Dustin (@Dustin62184999) reported

    @GusGguuss Why tf is my NBN still so slow then? And I have the top plan!

  • virgotweet
    Stuart Tomlinson (@virgotweet) reported

    Optus has arranged for an NBN technician to come next week to fix our NBN .

  • DrAndrewHuang
    Dr Andrew Huang 黄延祺 (@DrAndrewHuang) reported

    Just doing some transcription of an interview this morning. One interviewee was in the UK and I was in France at the time. The internet connection was terrible. Can't blame the NBN for that one. #firstworldproblems.

  • glenniclem
    glenda clementson (@glenniclem) reported

    @virgotweet My sentiments when internet provider can’t provide as its a NBN problem (LNP stopped installation of fibre to house)

  • StevenFMallia
    Steven Frank Mallia (@StevenFMallia) reported

    @Optus yet to receive an update regarding an NBN outage. It’s nearly 48 hours.

  • sirbellabop
    Mama Goose (@sirbellabop) reported

    Oh fun facts. I've received two Optus bills since Friday. Still haven't been explicitly told about the hack. Happened to open my Optus app (to cancel my nbn account lol) and there was a banner up the top about it but... That's it? ******* ****.

  • DorianKipriotis
    Dorian Kipriotis (@DorianKipriotis) reported

    Hey @Optus, how long does it take your tech support team to fix my shocking nbn speed. Promised a min of 150mbps yet can't get beyond 10mbps. This has been going on for more than a month!

  • TheMaskedUnit
    The Masked Unit (@TheMaskedUnit) reported

    @AustinDocherty @MoarToast @Optus Yep, I had a 4G broadband account for a bit before we got the NBN about 3 years ago, and that's the only Optus service I've ever had - not a current customer 🤬

  • Knight2192
    White Knight 2 (@Knight2192) reported

    @pflodin @LordTyphon @SpaceX The speed is 3X faster than nbn out in the bush of nsw , moved to Queensland took the dish with us starlink is a Great ! As per complaint about storms it got to be a bad storm for it to stop internet ! Also town we live in had no nbn for two days ! We still had good internet!

  • barratt1980
    Danny Barratt (@barratt1980) reported

    I lose internet every time there is heavy rain. Unless there are 5 registered outages a day @NBN_Australia won’t come out and fix the problem and won’t listen @Aussie_bb requests. Lunacy. #prayforrain

  • iSpeakTheTruthy
    The Truth (@iSpeakTheTruthy) reported

    @CaptObvious23 @SkyNewsAust Oh no you don't! You libtrash fkd up the nbn opting for a cheaper option causing Aus to have some of the worst internet speeds in the western world, yet still went way over budget!

  • LadyPoop2
    Lady Pooh ( Crazy Sewer Rat ) (@LadyPoop2) reported from Adelaide, South Australia

    @kateju9 @virgotweet @independentaus I SHOULD THINK SO!!Worst Disaster EVER! THE NBN!!

  • kerrybwalker
    Kerry Walker (@kerrybwalker) reported

    @mrru5s3ll @ryan_racz @SpaceX My HFC NBN connection tops out at 959MB, sustains downloads in the 500-600MB range, luckily had all the HFC network replaced in the neighbourhood, zero maintenance in 20 years

  • virgotweet
    Stuart Tomlinson (@virgotweet) reported

    Day 4 and our NBN broadband home internet service has stopped working again. No internet for desktop computer or home phone. More angry with Optus this morning instead of being happy with them.Where would I rate Optus at the moment - 0 out of 10.

  • AngelGarSali
    just heart (@AngelGarSali) reported

    @NBNHMR Good **** nbn

  • Aunty_Sis
    Sis (@Aunty_Sis) reported

    @virgotweet It is absolutely disgraceful what has happened to you and many others with the optus security breach and the failure of the NBN service.

  • phonakins
    💜 phonakins 💄 Happy Liptember! 💋 (@phonakins) reported

    ugh damn NBN

  • jason_jc18
    Jason Childs (@jason_jc18) reported

    @NBN_Australia Sucks that you are the only option for internet these days. Can’t even provide a service at a speed that we pay for. Your nodes are hopeless. Would love to see if you are swapping node out for something lower than what’s paid for.

  • chatnoirtwt
    Chat Noir ➐ (@chatnoirtwt) reported

    This account is NOT a safe space for transphobes. Don't try to be buddy-buddy with me when you're a bigot and act surprised when I'm dragging your ***. Trans and nbn people are valid and I support neopronouns.

  • shafm13
    Shafm13 (@shafm13) reported

    @MikeCarlton01 Great news! My internet has been terrible for the last month and was going to call in the NBN techies but now will cancel.

  • raywilton4
    Ray Wilton 💧 (@raywilton4) reported

    @Telstra Hi Glenn, I’ve had Telstra & NBN at this problem since 2014. I’m angrier at the moment because of the plan crap that Telstra imposes & its efforts to be paid automatically despite continually failing to earn its keep. $350 a month. My name is my Twitter name. Feel free to check.

  • barratt1980
    Danny Barratt (@barratt1980) reported

    I lose internet every time there is heavy rain. Unless there are 5 registered outages @NBN_Australia won’t come out and fix the problem and won’t listen @AussieBroadband’s requests. Lunacy. #prayforrain

  • iiNet
    iiNet (@iiNet) reported

    @benburke87_ben Hey Ben, We can help with this. It looks like NBN has a localised outage in your area. To confirm this, please send us a DM and we'll take it from there.

  • sometimes_data
    Rich Morris (@sometimes_data) reported

    I cancelled my NBN service with @Telstra in August. They just sent me a bill for September. This is why I hate giving @Telstra permission to direct debit my account - can't trust 'em to do the right thing

  • tezlefty
    Terry Constanti (@tezlefty) reported

    @DrKate_Miller @emmaandollie @Optus I changed from Optus when their customer service dropped. Then swapped to newbie disrupts after Telstra also unhelpful when I needed help. Recommend Aussie Broadband for internet & bundles or Exetel for low cost mobiles. Both use Telstra and NBN networks .