NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 21: Problems at NBN
NBN is having issues since 03:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (10%)
-
Wi-fi (9%)
-
E-mail (4%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Adelaide, Sydney, Balwyn North, Stanmore, Gold Coast, Perth, Darwin, Lowood, Ballarat, Canberra, Eden, Rosalie Plains and Bordertown.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
||
| Brisbane |
||
| Melbourne |
Wi-fi | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Variun
(@DumbassJaguar) reported
I -somehow- managed to get on the phone with the NBN people which is not supposed to happen, like you're not meant to be able to get there, it's not a customer facing line for the most part And it looked like we were actually getting somewhere when they hung up and closed??
-
Obsessive Compulsive
(@0B5ESSED) reported
This never happened with ADSL. Only since the NBN changeover. We have fibre to the node (thanks Malcolm). Took us one or two storms to connect the outage with the storm activity. Reported it in Feb to @iiNet who promised to log it as a fault.
-
siyaam
(@siyaamtweets) reported
Absolutely horrible behaviour from @NBN_Australia . Despite multiple escalations from @Optus to send out an NBN technician to resolve my internet dropout issues they keep rejecting .
-
Obsessive Compulsive
(@0B5ESSED) reported
We're told @NBN_Australia will investigate and "may" send a technician around if they find a problem. No one will contact us to inform us of the outcome though so we're to call back and request an update after a couple of days.
-
Alba Dearheart
(@CarrotQuill) reported
@Arlowa52 we got a new router, and literally everything online was talking about NBN comptibility the problem was it's not called that in the software so I literally just needed to know what ******** something was called and everything online was talking over my head! so frustrating!
-
Obsessive Compulsive
(@0B5ESSED) reported
Weird thing is ... when neighbours (same node) connected to @NBN_Australia they had storm related outages. They pestered provider who sent someone out to climb up the pole to fix it. Their problem got fixed. That technician stuffed up our connection though.
-
michelle
(@michelermm) reported
.@BelongAU It's hard to WFH with no internet! I have lost NbN connection completely in the middle of a work day. Multi-hour lag time for email response to support request will not cut in. Please advise ASAP.
-
michelle
(@michelermm) reported
. @belong have lost NbN connection completely in the middle of a work day. Melb CBD. Multi-hour lag time for email response to support request will not cut in. Please DM to advise next steps.
-
Rossco65
(@rossco65) reported
@elonmusk @thesheetztweetz Looking forward to getting it where I am in regional NSW, Australia so I can bypass the Telstra/NBN fiasco that sees us with poor and intermittent internet. (and paying $90/month for it). Starlink will be AUD $140/month but worth it for the speeds and alternative choice.
-
XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra Ayo how TF yo internet service worse on NBN? Like how? Bruh y'all evolving ya internet backwards lmao. Fr would not recommend telstra to anyone. People aight but tis a shite company.
-
obsu
(@obsuuuu) reported
@NBN_Australia Normally this wouldn't be a problem as the download and upload speeds are still within reason, but as someone who creates content around online video games, you can see how that would be a problem. I'm gonna contact someone, but surely you can understand the frustration.
-
Obsessive Compulsive
(@0B5ESSED) reported
Supervisor can see fault logged in February and agrees issue not resolved even if connectivity has been returned (due to storm passing, not anything being fixed). Supervisor tells us @iiNet will log fault with @NBN_Australia
-
Chris Cahill
(@christocahill) reported
@LennaLeprena Rupert told them they couldn’t build a proper NBN network because it would open alternates to his overpriced pay TV monopoly. The experts told them do it once do it right do it with fiber but Rupert one the day Abbott told Turnbull to wreck it so he did.
-
Duncan Lu 🇦🇺🇻🇳
(@DuncanLu8) reported
Today's WFH situation: NBN is down..unplanned works. I'm bloody SICK of NBN!
-
Ryan Williams
(@RyanWil62993886) reported
@kimbakit @MRowlandMP Rowland is an idiot when it comes to NBN. I have not heard her mention one coherent aspect of NBN. Rowland is completely ignorant of the primary properties of fibre; therefore, she has no clue.
-
Peta ஐ
(@Peta_xo) reported
It's been another month and no progress with further cabling because @NBN_Australia have registered our neighbours service under our address.. and can't seem to fix it.
-
siyaam
(@siyaamtweets) reported
You are paying $ for no service , loose pay due to continuous dropouts. @NBN_Australia the least you can do is send out a technician to check out the issue . But you would rather let the customer suffer for months at end rather than pay a subcontractor
-
Obsessive Compulsive
(@0B5ESSED) reported
In that time we've been happy with @iiNet and always said it's worth paying the extra for the technical assistance we've received. We're not happy now @iiNet. We understand the problem needs @NBN_Australia to fix, but we pay you and we rely on you to work with NBN to sort it out.
-
Howl
(@HowlUndRtd) reported
@Telstra why have a rewards centre for direct messaging, when the customer service representatives are in India.. so helpful having customer service reps that can check outage maps and do nothing else. Hacked, spam phone calls, out of country reps... trash nbn, about done.
-
nbn™ Australia
(@NBN_Australia) reported
@regularbitties We're sorry to hear you've been affected by the equipment shortage, Amy. We have started to receive the first new shipments of HFC modems and from 24 May 2021, we will begin taking new orders from customers to connect to the nbn network via HFC. We expect to be able to 1/3
-
LordSoth
(@LordSoth123) reported
@NickRossTech This isn't an isolated incident it's just one that keeps getting closed out job done & the customer gives up in the end & just lives with multiple drop outs. #nbn
-
Obsessive Compulsive
(@0B5ESSED) reported
Called @iiNet tonight. Informed @NBN_Australia have looked into it and won't be sending out anyone to investigate the fault. Presumably there was connectivity at the time they checked so they think it's all good. This will happen next time there's a storm, as sure as ****.
-
Obsessive Compulsive
(@0B5ESSED) reported
How is it that our neighbours had this resolved but we can't? How is it @NBN_Australia can tell @iiNet they're not going to fix the problem, and @iiNet accepts that and fails to advise us of our option to engage the Communications Ombudsman? Not bloody good enough, either of you.
-
Obsessive Compulsive
(@0B5ESSED) reported
Pissed off with @iiNet and @NBN_Australia for a ****** response to an ongoing intermittent service fault. A thread: 👇👇👇
-
michelle
(@michelermm) reported
@BelongAU One positive about having to abruptly cancel meetings due to a mid-week internet outage, I now have time to research alternative NbN providers. Still waiting for meaningful support.
-
Peta ஐ
(@Peta_xo) reported
It's been another month of going back and forward between RSP and @NBN_Australia trying to have someone come out progress with the cabling... But they "can't" because NBN have registered our neighbours service under our address...
-
💧Derek Robinson
(@DerekRobinson2) reported
@LennaLeprena I had it for a while-I complained about 5 times, got credits for bills, but they didn’t fix the interruption problems. As soon as 5G came in I switched to that using the hotspot on my phone-rarely have problems. When they upgrade NBN I’ll switch back
-
Eddy Lumis-Hartwell
(@AEddy6087) reported
@M_McCormackMP Would be nice if some of it was directed towards upgrading our NBN infrastructure. We definitely got the worst of those cuts a few years ago.
-
Brooke Rolfe
(@BrookeELRolfe) reported
Internet is down for the umpteenth time and @Aussie_BB pins the blame on @NBN_Australia hardware. It was installed maybe 3 months ago!! And there’s no technicians available until Monday!! It’s 2021 and you can’t get internet in the middle of Sydney? 😭
-
Peter Whitelaw
(@aushelion) reported
@NBN_Australia the DPU for my FTTP has failed 4 times since March knocking out my Broadband and requiring a reset. I’m interested… at what point do you fix the DPU rather than keep sending your techs to reset it so that it will work for a few more days before failing again?…