NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Adelaide, Perth, Melbourne, Elizabeth, Baradine, Innisfail, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat and Camden West.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
TV | |
| Adelaide |
Internet | |
| Perth |
TV | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Rich Atkinson
(@tkinson) reported
Anyone else's nbn just go down?
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Danni by the bay
(@danniO71) reported
@Telstra 8.05am email on a Saturday morning is not enough notice for a 7 hour NBN upgrade outage on Monday starting at 8am! My son is WFH providing an essential service with the NRS. Unless his boss checks emails on the weekend how’s he supposed to let them know he can’t work?
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Janz
(@Janz18703939) reported
@superloopnet Superloop NBN is down. Is someone fixing it? Other Superloop users have the same issue in Greater Sydney and Canberra. The distruption page on the Superloop page shows no distruptio, which is incorrect. Not a good way to start the year.
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Peter K
(@Demonpk) reported
@Telstra getting past your auto helper in the app then spending 4 hours including explaining my issue 3 times end result still don't have an answer stayed with Telstra for NBN and it has been one issue after another
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Altogeon
(@Altogeon) reported
Still haven't be able to stream because Telstra has terrible customer relations and my NBN box is still very broken. :( Looks like we may be streaming once I am able to move later in the month.
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Stephen Shaw
(@shawblues) reported
@Telstra @NBN_Australia your quality of service in Mornington peninsula has reached new records for how poor you can make it. Did it take you by surprise it would be busy. Most incompetent companies. Bring on spacex
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Anthony Drmic
(@AnthonyDrmic) reported
Can someone explain to me how NBN can just refuse to fix ongoing and known issues. Like who do I call to actually have something done.
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Stephen
(@Campbell98S) reported
@Bowenchris The LNP have a history of this, remember NBN MTM done by 2016!!! Fmd it's 2021 and still not done yet! When are people gonna figure out the LNP IPA dolts are flogs and the worst thing for Australia
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Nat Quirk
(@natalie_quirk) reported
@iiNet what’s going on with @NBN_Australia internet?? I’ve called four times today. Left details. Waited for call backs. Each time I’ve been hung up on BEFORE I get to speak to your customer service people. Maybe it’s time to change my internet provider as well???
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niall burke
(@niallburke3) reported
@optus hi, when I login into the myoptus app, I just get a “switch services” screen asking me to logout for assistance... I’ve just signed up to your nbn service in a new location, I was previously signed up at an old location
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L-DOG
(@lisalovesbaconx) reported
@Optus NBN internet down in Blue haven. Any issues?
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RetroMonkey
(@Retromonkey8) reported
@TheFaxFox @iiNet Tbh they are all the same... stupid ******* nbn is dog **** and they are all just middle men for said dog ****. Just read their replies to my comments... so delightfully ignorant and stuck right to the script which always ends in "it fixed itself" or "we can't do ****"
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Stephen Finlay
(@Finbarius) reported
@NBN_Australia @Telstra Such poor service guys...no NBN and no response from Telstra at all via chat and Gold Member services for a day and a half. Tried multiple times..can I have cable back?
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nbn™ Australia
(@NBN_Australia) reported
@Altogeon Sorry to hear your services have been down, Altogeon. Can we ask how the nbn box got damaged? Is it the internal or external box you're referring to? We recommend reaching out to your provider to assist with troubleshooting your services. Hope to have you back up online soon. M
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Sloop D'Doo Just another shocked carp.
(@SloopDoo) reported
@VernVerass Not if we want to fix the NBN.
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VD0GE
(@VD0GE) reported
@Aussie_BB Hey Aussie BB, how long does moving an nbn service between suburbs take? Just moved houses and the new address had NBN connectivity.
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John 🔴⚫⚽⚫🔴
(@sqljohn) reported
@NBN_Australia Yes, done all that. Issue was we are waiting on a tech coming and the @Telstra 4g backup was then speed capped. They should know the ticket isn't closed and not cap the backup until it is, considering its being paid for
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Bend over and don't clench for incoming austerity
(@InflatablePlant) reported
@andrewwhiteau But is it good NBN or bad NBN tho ;)
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Erika
(@ItsErikabYo) reported
When u finalise ur cancelled order and the guy tries to switch my nbn over to optus, I said excuse me i never asked for that! Gosh he was so pushy, he said I ro now for I u I said no I don't agree! I was not happy
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Fat Ham
(@sand_shifter) reported
from
Westfield, State of Western Australia
@ringsau I hope it’s not as slow as the NBN rollout
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Altogeon
(@Altogeon) reported
@NBN_Australia We have reached out Multiple times to @Telstra and have been rebuffed a few times. I'm looking forward to moving so I can find a better internet provider. I have had no issues with your NBN customer service by the by. Only Telstra :")
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RetroMonkey
(@Retromonkey8) reported
@natalie_quirk @iiNet @NBN_Australia They don't have a clue and never will. They rely on you giving up and accepting poor service as the standard. It either "fixes itself" in time or they simply "can't do anything" and call nbn to help and you never hear from them again until your bill is due.
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Åzrıéł
(@tayrianadw) reported
@kxtyscandy Lemme send to nbn instead help
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Mark Bookatz
(@markbookatz) reported
@NBN_Australia For months now. I am appalled by the level service by #nbn
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Beelzebubbles668 - Neighbour of The Beast
(@Beelzebubbly666) reported
@adamzwar I'm near the Sunshine Coast. Can't get NBN without a huge **** fight so have to rely on mobile broadband. Since Xmas day we've barely had a Telstra signal, and despite looking at the Sloptus tower from my bedroom window, we have 1 bar of 4G IF we're lucky. Christ I HATE the LNP.
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Rich Atkinson
(@tkinson) reported
@superloopnet looks like your nbn service is down across NSW and ACT. Call centre closed.
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dogcow
(@dogcow) reported
Just lost my NBN for three days due to kids getting bored and ripping the junction box off the pole down the road. Hopefully that was the last BS for 2020.
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Baronessa111
(@Baronessa111) reported
@ToomeyWright @katiebecker16 Got it. Only way to predict the weather accurately now is to look out the window to see if there are any clouds forming. My phone says it’s raining look out window no it’s not. Best weather forecaster is our internet NBN always shuts down minute it starts raining.
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Rik Shepherd
(@riktheozfrog) reported
@PeterRy35425845 You'll have to describe it, I don't have Netflix our wonderful NBN Satellite service doesn't have either the bandwidth OR the data allowance
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Mark Bookatz
(@markbookatz) reported
@NBN_Australia @Optus thanks to your joint incompetence and lack of customer service, I have now been without an Internet service for the whole weekend. Hugely frustrating