NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Sydney, Melbourne, Brisbane, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Adelaide, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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David Deex
(@DavidDeex) reported
@MrKRudd Raised an important issue regarding the NBN yesterday. It's important to reiterate that this is an essential service and should not be sold off, indeed, it should be fixed and expanded. It's also too costly for some to afford broadband right now, and we need solutions.
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Dan Fell
(@Fellmeister) reported
@NBN_Australia I've checked that page and also inquiring with my service provider status page and neither show any faults. Following up with ISP support team ATM.
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Syndix
(@Syndix01) reported
@SylveonAlcremie That's true, I'm holding off on NBN for my house for a reason, it looks like they still haven't fixed the issues associated with it
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Hela Arisen Again
(@Grumy1957) reported
Hey @Telstra_news I hope you don’t fail to inform me when the trial increased NBN speed ends. There’s no way I’m going to pay you another $10 a month. #telstra
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Philip Roper
(@Philip_Roper) reported
@martyk40 @Raf_Epstein @Telstra Is that a single wifi router or two or more? Is its NBN connection failing or just its wifi network?
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David Deex
(@DavidDeex) reported
The growing digital divide is a concern, and it's a source of inequality. If people can't afford to access the NBN, then they miss out on so much. Children need it to learn. The pandemic has shown us that things need fixing. Let's fix them.
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Dhiv Joseph
(@DhivJoseph) reported
@Telstra could you confirm if there's an outage in Kellyville 2155 NSW. I just got off the phone with your tech support advising me there's an outage and they can't restore my NBN service until it's resolved locally yet your outage check service says everything is normal...
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Downloadeodeo📽💙😊⌨🧦🖖🌱📚🐞
(@downloadeodeo) reported
@QuentinDempster @NBN_Australia @MrKRudd Why are we waiting? A generation has grown up waiting for this service.
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Ash ☁️
(@ashkbne) reported
Nothing like an 'emergency' @NBN_Australia outage when you're in the middle of a teleconf working from home.
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Us War
(@UsWar6) reported
@NBN_Australia Yeah you could it's called removing FTTN/FW as a network solution
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Tursiae
(@tursiae_) reported
The Australian COVID vaccination rollout is so slow that Pfizer's only offering 3G coverage. Thanks, NBN.
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heykimberTwitch
(@HeykimberT) reported
Aaaaand there goes the nbn. Rip internet, patiently waiting for it to come back up to start stream. Will keep you guys posted. Worst case scenario we stream tomorrow x.x
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Optus
(@Optus) reported
@winnydotcom @nbn Hi Winny - apologies for any inconvenience this may have caused. Can you please DM us your address so that we can assist with the slow speeds. Aman
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justacocky
(@hasselljpb) reported
Scam call going round about NBN cutting off your phone line: just hang up!
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David Deex
(@DavidDeex) reported
The solutions are varied, but we can't trust the market to deliver broadband. The NBN can sell wholesale to ISPs, but can't sell/provide internet directly to Australians or act as an ISP. This was a bad decision by the government to set it up like that, and a failing ever since.
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Sparkar
(@SparkarWasTaken) reported
@Optus Fix your internet, the NBN fiber connection I have is fast, yes I will credit that. But it has some big issues, primarily; - Unreliable and cuts out, often in waves where I have to restart the modem several times. - Unpredictable upload speeds (270 down / 2-20 up)
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kms
(@kmsh1897) reported
@TPG_Telecom is there an outage for NBN service in Wentworthville, NSW?
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Bradley Saint B
(@Bradley_Saint_B) reported
2/ There's no avenue to lodge a complaint about NBN Co. So now the provider will receive a notification from ombudsman when it's not their fault. NBN Co is totally untouchable!
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Camui Kushi 🇦🇺🍃🐕
(@CamuiKushi) reported
@LycheeDayou I’m with Optus and while I wanna complain most of the issues I’ve had have ACTUALLY been with NBN Co and out of Optus’ hands.
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Steve
(@steve_wars) reported
@SwoopLuke @HarbourISP Aussie BB have Telstra share of the NBN. Easy setup, Aussie customer service. No brainer
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Judi
(@JudiJudihum) reported
@martyk40 @Raf_Epstein @Telstra We had this problem - is it NBN? When we insisted (through Telstra) that someone from NBN attended the property, it turned out that it had not been connected properly.
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Zioreturns #BoomSqaudron #Treasurefriends
(@zioreturns) reported
@libertydownundr ooh what will they do cut off the nbn dial up is better then that ****
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Bradley Saint B
(@Bradley_Saint_B) reported
Been having ongoing issues getting connected to #NBN since 24/08. request submitted from provider keeps getting denied by @NBN_Australia. Different reason each time. Called @TelcoOmbudsman. Can only lodge complaint against provider (who are already trying their best). 1/
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Teeks
(@AiTeeKs) reported
@superloopnet hi i need help with a new nbn . ive connected twice . dropped out twice, currently waiting for 1 hour since the second drop out , any chance on getting help ?
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Bradley Saint B
(@Bradley_Saint_B) reported
@NBN_Australia The person I spoke to on the phone earlier today wasn't prepared to accept my complaint, and told me it couldn't be investigated from your end. But I've DMd the details.
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DM Girt Williams
(@LocalNews4051) reported
So the @NBN_Australia out again in downtown 4051… Look I’m glad they do regualr maintennance [meaning connections down again] so the connection can last a week. Lets bring the #NBN to 1st world standard not just tighten the rubberbands again @AussieBroadband
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AusPolTransparency
(@AusTransparency) reported
@QuentinDempster @NBN_Australia @MrKRudd Monopolies should never be in private hands
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Dr Behrooz Hassani-M
(@behrooz_hm) reported
@Nic3218 Not bad, definitely better than the NBN
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Travis
(@TravGee1980) reported
.@Telstra Given you have advised FTTP NBN cannot be connected to my address despite your smart modem being connected and visible as a WiFi network, it is time to bid you farewell. Adios #FibretotheNO #NBNfail #ThisisNOThowweconnect
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Mana
(@damana) reported
@ScottRhodie Ooh, can you help me with my NBN connection before you turn into a pumpkin?