NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (74%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Perth, Brisbane, Sydney, Arumpo, Melbourne, Cairns, Adelaide, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, and Junee.

City	Problem Type	Report Time
Perth	Wi-fi	5 hours ago
Brisbane	Internet	13 hours ago
Sydney	Internet	18 hours ago
Arumpo	Internet	1 day ago
Brisbane	Internet	1 day ago
Sydney	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jay Jay (@JayJay1094727) reported 7 minutes ago

  @deniseshrivell 5G modem has never worked better. I then found out they tried the same thing with my dad and he fell for their reasons. He has an old computer that doesn’t even reach the speeds the NBN plan they put him on can reach. Boo Optus Boo iiNet!

• 
  BluntHonesty 🇦🇺🤝🇮🇱 (@BluntHonesty4) reported 7 minutes ago

  @trsrpc Because the NBN rollout is a god damn joke and embaressment to the country.

• 
  Southwell Certifiers (@TheDeanDK) reported 8 minutes ago

  4/ Documentation gaps. Missing clearances from Sydney Water, Ausgrid, or NBN. Errors in the Section 88B instrument. A subdivision plan that doesn't meet Registrar General's Guidelines. Each gap adds weeks. A requisitioned plan resets the registration clock entirely.

• 
  Jobson Growthe (@ShowerCapAM) reported 11 minutes ago

  @ASX1500 how **** was your nbn connection and why?

• 
  Oscar Le (@oscarlehuu) reported 11 minutes ago

  Please make it a bit cheaper in Australia. Australian NBN is ****.

• 
  Studio WyldFurr (@WyldFurr) reported 13 minutes ago

  Australia's crappy NBN strikes again, network is so bad I can't maintain a smooth connection to YouTube. So no livestream today. I'll see if I can make some videos and post a montage.

• 
  Cdbrown (@BrowntownBrew) reported 14 minutes ago

  @LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.

• 
  The Raven (@The_R_a_v_e_n_) reported 16 minutes ago

  JFC NBN is absolutely dog ****. The 3rd world has better internet than this amateur backwater **** show. A monopolised racket propped up by taxpayers just like the ABC @NBN_Australia

• 
  Alexandra Online 💅 (@AlexandraOn1ine) reported 16 minutes ago

  I have read...so much BL... Due to my NBN....still being down..... WHY AUSTRALIA WHY 😭

• 
  ph33x (@ph33x_) reported 20 minutes ago

  @Matt_Camenzuli @jabattoir13 @JuliaGillard I think she was worse than Turnbull. I must have missed other reasons Turnbull was terrible, but my one thing with him was wasting time and money on the NBN, we're still paying for full fibre rollout house-by-house, made sense to just do the lot once, less driving per-house.

• 
  iliketowastemytime (@Au_Fraser) reported 21 minutes ago

  @padders001 @LdogExtreme ***** how ******** is coles and woolies supply dominance a failure of the government? they should fine them more right? imagine if the libs werent ******* retarded and actually managed to put a decent NBN in for one and itd be ******* done by now, let alone NSW corruption

• 
  RealityPartyAustralia (@PartyReality) reported 21 minutes ago

  @JEChalmers What a goose you are @JEChalmers . Just like old @SwannyQLD who sent a broke in the GFC. We live the nightmare now of the NDIS, NBN, net zero and a parasite public service of red tape. We are broke & going off a cliff under this incompetent, corrupt treacherous Labor government.

• 
  loksta!🗣 ❤️. . (@locky82903378) reported 22 minutes ago

  @kevconrad2 @TexCoolMike Use your brain as if they be taking up iPhones no cell towers In space . No nbn network for wifi routers to plug into. You think they took up charging usb cables etc for phones that don’t work ? All that weight for phones that don’t work when they could have dedicated cameras

• 
  Snowhite62 (@Snowhite621) reported 24 minutes ago

  @PaulGugAI @OfficialLoganK @Starlink We were paying for 500gb of nbn directly to our house. Very rarely did we experience those speeds at all. We had numerous technicians come out to fix the issue and nothing changed. We got starlink delivered and set up and we havent lost anything since. We live rural too. 🇦🇺

• 
  Michael🧙 (@mich___l) reported 34 minutes ago

  @ruicharadrius lol do you live in the middle of nowhere or something? NBN is fairly quick in most places. I get 250 down, 50 up for a decent amount for a decent amount and no downtime.

• 
  S.E.A.T.O._rvlt 🇦🇺 (@SEATO_rvlt) reported 34 minutes ago

  @PaulineHansonOz @GreensAU2 Pauline, you should have seen the corruption when NBN kicked off. I worked in scope, design , construction, activations and repairs. I’m bound by NDAs but **** that. I’m sending you a letter that will upset a lot of people. I’m tired of playing nice.

• 
  miss_84 (@Miss__84) reported 35 minutes ago

  Agaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet

• 
  Optus Help (@optus_help) reported 35 minutes ago

  @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik

• 
  Alexandra Online 💅 (@AlexandraOn1ine) reported 44 minutes ago

  WDYM MY ENTIRE SUBURB HAS AN NBN OUTAGE??!! I just wanna stream and play Wizard101 😔😭

• 
  👻 Warren Money 👻🎸🇦🇺🎬🍿🎃🏚️ (@WarrenMoney) reported 45 minutes ago

  @Cam_M_Caldwell The coalition is the ones that got us in this mess by closing down the refineries. Dont play the hero card because you once could be the villain. Thanks for ruining the nbn rollout and making it cost 4 x the price. *********.

• 
  Loftwah (@loftwah) reported 47 minutes ago

  We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 49 minutes ago

  @Qldaah If only Media Militia had gone Full Fibre to the cesspit, instead of opting for snail paced Copper NBN, they'd know that "discovery" was only a new find, mid last century & rejected as unviable, of poor quality & limited in supply.

• 
  🇦🇺 Steve Penman 🇦🇺 (@Jade_Tiger62) reported 51 minutes ago

  How ******** is the $90,000,000,000 NBN fibre to the house internet, promised 500mbs in Australia run @ 30mbs at 9.30pm on a Wednesday night??????????? Another Australian government FAILURE 😡😡😡 Starlink tomorrow! **** you @NBN_Australia

• 
  Ox HaK (@oxhak) reported 57 minutes ago

  Australia’s NBN said a new fiber internet test reached speeds above 200 gigabits per second, far beyond today’s 2 gigabit service levels.

• 
  Toe-knee (@yourmama717) reported 57 minutes ago

  @NBN_Australia That’s understandable however there were basically no updates from nbn over long periods (12+ hours) throughout the outage. What the hell are nbn doing? How is the network so poorly designed that an outage for an entire suburb lasts 26 hours???!!???!

• 
  BluntHonesty 🇦🇺🤝🇮🇱 (@BluntHonesty4) reported 58 minutes ago

  @trsrpc For context. Australia's NBN is still be rolled out years after it was sold as the best thing ever... Yet many have incredibly unstable internet or none at all.

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 58 minutes ago

  @Qldaah If only Media Militia had gone Full Fibre to the cesspit, instead of opting for snail paced Copper NBN, they'd know that "discovery" was only a new find, mid last century & rejected as unviable, of poor quality & limited in supply.

• 
  Lindsay (@linzoconnor) reported 60 minutes ago

  @eamonhamilton Ahhh... I confess, that makes things easier. I mean, fuel is 50c/L, everyone has a B-21, NBN works, no stupid cold weather, force design whatever I want, F1 is on FTA.... Ahhhhhhh

• 
  marvin murdon (@MMurdon74801) reported 1 hour ago

  NDIS needs a royal commision and total revamp , never fit for purpose another back of an envelope idea from Labor , like the NBN

• 
  gordon malcolmson /malky🍀🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇸💚 (@gordonmalcolms3) reported 1 hour ago

  @racingblogger Terrible ride by NBN😒🐎🍀🇮🇪