NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Wollongong, Perth, Adelaide, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington, Sunshine Coast, Connewarre and Mile Bridge.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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TPG
(@TPG_Telecom) reported
@Dustan2012 The 24-48 hour time frame is not the resolution time but the time where you can receive an update from us. As per records, our Engineers are requesting for a technician visit from NBN Co. Once the schedule is confirmed, you will receive a call from our team. -Mel
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Dustan
(@Dustan2012) reported
@TPG_Telecom say they can have the internet back on in 24-48hrs once it is down. In this day and age this length of time is an eternity. Cant work, study or do any essentials online. We need our govt to pull the big stick out so that there are no delays fixing NBN when it is down
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😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷
(@p_terg) reported
@DavidJay_AU @NBN_Australia Didn't you suggest Thursday week and a good hair-dryer? I reckon that's closer to the truth Cheers- if it's not an easy fix it means commuting until it's fixed, grumpy 10yo, and lots if bluetooth tethering to the Android pre-paid!
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David
(@David19736981) reported
@endeavourenergy , how about an update for customers affected by the power outage in Yarramundi. The NBN site is also impacted so there is no fixed wireless internet service for all customers connected to the tower in Hillcrest Rd
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Dan Patrick Ryan
(@DanDanmobile) reported
@NBN_Australia @gscsydney This poor excuse of a business venture is the greatest con ever pulled on the Australian population....simply a way to siphon large amount of public money to overseas interests in exchange for a busted network that will be folded up in time and replaced. #auspol
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Jaye
(@judithclark01) reported
Snorting my porridge reading that the National Party want $180 mil to bail out travel agencies. Have they not learned to use that internet thing? Or is it that the NBN doesn't work out in the bush?
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ramona quazzola
(@r_quazzy) reported
@NBN_Australia Whenever it rains my internet speeds are slow & sometimes non existent.
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MorrisonHasToGo
(@to_morrison) reported
@callralstonsaul Well there is that disaster too isn't there? The assumption that all Australian's have access to NBN, even at the best of times, which we don't, let alone after a natural disaster takes out connections whether it's Telstra pits or mobile phone black spot towers( many burnt down)
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Dirt Tracker
(@DirtTracker4) reported
@Josieamycashman @MrKRudd I refused to connect to the NBN because I didn't want to support ANOTHER government disaster. I use a Netgear LB2120 4G modem and Telstra data only sim. My internet blitzes my neighbours NBN, and it's portable anywhere in the country with phone signal. NBN=FAIL.
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Wayne Offer AGS38410902
(@wayne_offer) reported
@MrKRudd look at the purchase of copper cable by the nbn for replacement not upgrade. Upgrading copper to fibre opens bandwidth and competition for Murdocks Fox network.
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Mohit Gupta
(@mohitg76) reported
@PaulFletcherMP just wants to let you know that I am in 2125 and nbn is unable to install since 18th December!There is no way I can connect with nbn and there is no help from any retailer.Surely there is something wrong if I cannot get nbn 20KM from Sydney CBD
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David Jay
(@DavidJay_AU) reported
@p_terg Ok as long as faults are logged by the subs of the RSPs @NBN_Australia can troubleshoot the root cause. Could be a faulty tap or rusty old degrading coax.... GPON would not have this issue. Hope it's an easy fix and a resolve is soon. #auspol
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Hoarder of old game stuff.
(@PsychosisFuzz) reported
@Gunsinaustralia @KKeneally The copper network was falling apart before NBN was a dream. Privatisation: The real results.
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Greg Cockburn
(@gergnz) reported
How many people blame @NBN_Australia for connection issues, but really should be blaming their WiFi?
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Shefali
(@Shefali93861620) reported
Still waiting for the issue to be fixed #belongau #nbn #nointernet
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halil mustafa
(@halil_mustafa) reported
@Optus @NBN_Australia every time it rains more than a 2 min shower my nbn service goes to crap. The tech sent out to work out the issue shows me a comms pit full of water needing to be pumped dry. The old cable was flawless unless someone took out a power pole. #1stworldproblems
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Marni McLeavy
(@marni_mc) reported
Hi Julien. I have already spoken with your call centre twice. They say it’s an NBN issue and cannot help. You at least need to keep your customers updated, even if the issue has not been resolved!
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Andrew Darroch
(@AndrewDarroch1) reported
@BruceAlexB @samanthamaiden Let's face it, there will never be appropriate action on climate change, women's rights, welfare, education, the ABC, honesty and accountability in administration, banking reform, aged care reform, disability, NBN, etc. etc. until we are rid of this squalid PM + his mob. #auspol
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Action Bailey
(@Fathairylazy) reported
@Telstra We have a HFC nbn connection. All 4 lights on the HFC router are green. Our Telstra modem has a blue light on the front (mobile data). I believe the issue is with the WAN port on the NBN HFC router. No matter what cables we try or Telstra modem (you've sent us 3 to shut us up)
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nbn™ Australia
(@NBN_Australia) reported
@32ndegree1 nbn has dedicated investment to benefit customers living in approximately 2.5 million premises that are connected via HFC. The network investment program is progressing well, with 46 per cent of premises in the HFC footprint able to access the nbn Home Ultrafast wholesale 2/3
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Marni McLeavy
(@marni_mc) reported
@tpg_telecom @nbnco what’s with my internet? Now without for 3 days and neither of you can be bothered to help or update. #tpg sends me to #nbn and vice versa. Get your act together.
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Cardboardface😼
(@Cardboardface2) reported
@haartache Fr, like even after the NBN rollout there’s still so many problems with it
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AnyNameWillDo
(@AnyNameWillDo69) reported
@NBN_Australia I'm not 'experiencing' issues with my speed at all - this is all I get. The only 'factor' which is impacting my connection is the crappy copper connection in my area. The NBN is a joke. As soon as I can get 5G in my area, it's bye-bye NBN.
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OzzyTrashLord
(@TheTipsyWeeb) reported
@TelstraEnt I ******* doubt it, you can't even keep a stable "high speed" (500mbs) NBN connection to a single ******* house I'd hate to see the state of that network
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President Guns in Australia
(@Gunsinaustralia) reported
@PsychosisFuzz @KKeneally This crap copper you speak of is the corrosion on the copper at the terminal end of nodes that have had zero maintenance in the lead up to the NBN implementation.
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VinceM
(@Vince34359049) reported
@TwigletM @vogrady2132 @CharlesSzulc Better, but still an arrogant dill, who didn't listen to advice on the NBN and pushed through a half arsed solution that ended up costing double what he said it would cost... and he won't admit that he was wrong.
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@32ndegree
(@32ndegree1) reported
@NBN_Australia @gscsydney Hello are gigabit speeds available over HFC on NBN after changing to NBN our speed went from 117Mbps Down to just 52 Mbps why is this?.
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Captain Minnow - EnVtuber (Debut TBA)
(@CaptainMinnow) reported
Really hope we can get the NBN data chips into Australia sooner than what they are thinking, because I don't want to deal with this bad of internet for another year
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Mitch_H
(@mitchell6489) reported
@NBN_Australia @gscsydney Hi, Could you please respond to my ISP. It's been 3-weeks and I still don't have internet. You won't respond to them. I can't contact anybody via phone. Online forms fall on deaf ears. Please, just send out a technician to fix my line.
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🌊Jai Ritter🌊🤘🤙🖕
(@JaiRitter3) reported
It so frustrating having to constantly deal with internet providers. I don't blame @Optus entirely but it seems when you have FTTN both your provider and @NBN_Australia just don't care if you have speed issues or want to fix it at all. I want to pay more money for higher