NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (11%)
• Total Blackout (6%)
• E-mail (4%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sydney, Melbourne, Perth, Bundaberg, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, and Dubbo.

City	Problem Type	Report Time
Adelaide	Internet	11 hours ago
Adelaide	Internet	2 days ago
Brisbane	Internet	2 days ago
Brisbane	Internet	2 days ago
Brisbane	Internet	2 days ago
Sydney	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cameron (@Cameronmac67) reported 4 minutes ago

  @TopherField Kevin07 rammed an uncosted NBN idea through with ~$10b funding. Next gov continued despite true costs far higher & timelines half of actual. Downgraded to cut costs so never as promised. Both major parties keep pouring money into bad ideas like this. did someone say NDIS?

• 
  Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported 5 minutes ago

  @sarlils23 History does not support that claim. Quite the reverse actually. You must be on LNPs' nobbled Copper NBN, because your claims & assertions, all apply to the deposed & disgraced, LNP Crime Org, Junta Puppets.😬👋

• 
  w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported 7 minutes ago

  @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

• 
  Paul (@Aus79Paul) reported 9 minutes ago

  @TopherField NBN will pale in comparison to the data centre **** show. Elon has spoken of SpaceX’s new data centre satellite constellation that won’t require water for cooling or electricity. But we’ll race ahead and ruin neighborhoods and farmland building irrelevant infrastructure anyway.

• 
  Andrew Godman (@Andrew_Godman) reported 10 minutes ago

  @fjzeit And to think Labor just wanted to build this for the same cost the Libs spend 😜 I won’t forgive them given I had really bad non nbn internet during the start of Covid while I had to work from home

• 
  Pete Rule (@PeterRule841618) reported 16 minutes ago

  @TopherField Having previously worked for both Telstra and NBN, I can say NBN satellite and wireless are complete garbage, Starlink smashes it. NBN fibre is excellent though and speeds are world comparable. Still, many Aussies pick the cheapest slow plans which reduces our world rankings

• 
  Oli (@CARN0N) reported 17 minutes ago

  i’d say that Starlink is pretty close to competing with NBN at home for $75 a month 100 MB per second that’s not too bad. We pay $110 a month for 500 MB per second at home. We usually get about 175. To answer your question a comparable plan in Malaysia is about 55 Aussie dollars so it doesn’t quite compare

• 
  Maddie Latham (@MadLatham) reported 19 minutes ago

  My phone reception has been having issues, yesterday the nbn carked it and I got spat on (my bag) by someone in Footscray. I’ve ordered $60 worth of coffee this morning, had 2 long blacks and I’m about to walk the dog in the rain and go to a bathhouse this arvo.

• 
  VISION 🇦🇺 (@Vision_iii) reported 27 minutes ago

  @Ryantlon @MarkDiStef How can land prices go down? Council contributions are up, electrical infrastructure costs are up, sewer/water infrastructure costs have more than doubled, NBN costs are up. Council/state requirements are significantly more. Cities are landlocked with land become more and more scarce. Impossible for land cost to go down. As to deregulation, what deregulation? They introduced the regulated design process and you now need to get a PCA who asks for a BCA report from a BCA consultant who demands fire penetration reports, fire engineering reports, facade reports, wind reports, waterproofing reports and waste reports. And that’s just BCA. A task that was previously performed by one consultant now needs at least 8.

• 
  Leftofcentre (@oldmate9999) reported 28 minutes ago

  @TopherField I didn't say I was against Starlink, what I'm saying is people can wax lyrical about this being disruptive 15 years after the NBN was started to sound prophetic when it was not a viable solution 15 years ago

• 
  Spiderbloke 🇦🇺🌸 (@bluebristolian) reported 29 minutes ago

  I told people when the Krudd had his NBN brain fart that it would be a colossal waste of money and that the future was wireless, and people told me I was being stupid. I remember the French government and their massive white elephant the Minitel system. Same government stupidity, every single time.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 30 minutes ago

  Damn, my NBN has been down since noon today. I'm hot-spotting for now, but it's painfully slow down here. Probably the final straw ... if they don't fix it by tomorrow morning, they'll just convince me to embrace 💫 @Starlink not that I need convincing ✨

• 
  Jamie (@jamieeedward) reported 32 minutes ago

  @Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor

• 
  durackpl (@durackpl) reported 35 minutes ago

  @ChrisEconomist 2/2 The true scale of the off-budget disaster will only be clear when someone aggregates the retained losses across all these investments, as companies do in their financial statements. I've never seen this done, but if the NBN is any guide, the total would be staggering.

• 
  Peter Harvey (@eklektos) reported 39 minutes ago

  @NBN_Australia You had techs working near my address and I now have no NBN connection. Call has been logged with my ISP but to disconnect a connection like this shows poor workmanship in your technicians. This is unacceptable.

• 
  Amicus Curiae (@AmicusCuri99068) reported 40 minutes ago

  OR they could say? Starlink is the same OR cheaper and gives better service! while our sat service costs a LOT for lousy speeds and is ****** if? it works at all Elon Musk cashes in on Australia’s NBN fail Bush families are being forced to pay the world’s richest man for basic phone coverage, as Australia’s bungled NBN rollout leaves dangerous black spots across the regions. Paywalled Tiset

• 
  GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported 41 minutes ago

  @showcallcrewing @NBN_Australia Nbn tech thinks i have a faulty nbn box inside or bad connection between the inside box and outside box. They are coming out quickly to get it sorted. Thank you nbn.

• 
  Chris Aitchison (@ChrisAitchiso14) reported 41 minutes ago

  @craigkellyAFEE i actually thought it would of been way more than that, not that i like the bloke but for once his budget hasn't blown to to NBN porportions. I'm trying to get the AI to work out how many Starlink Service Networks to cover Australia. The slowest speed availiable 100Mbps, $75, UNLIMITED. To basically run a fishing line size string from a pit to the home, bolt on 2 Boxes, connect the fishing wire and bobs your uncle.. So if the Blowout was 10 or 14 Billion on a fishing wire size cable, can you image the shitshow it will be on the blowout to run all the transmission for their NOT so green energy. Lets hope we don't have to look at their muppet heads in a ocuple of yearsd, bloodty trainwrecks they are

• 
  CTHG Crapital (@Alonzo_CTHG) reported 41 minutes ago

  NBN down looks like I’m going out for walk.

• 
  Funkdoctor (@Docsthename) reported 42 minutes ago

  And my NBN is down again 🤬

• 
  Marek Bage. (@MarekBage) reported 42 minutes ago

  @JohnnyLydon I just moved to a new NBN provider. While researching, Canstar, Whistleout and others just gave me the same handful of companies to choose from. After asking AI (both Grok and ChatGPT) I ended up with a huge list of potentials with some real good deals. Comparison sites are ****.

• 
  pigways (@pigways) reported 47 minutes ago

  @craigkellyAFEE NBN the model; $56B sunk, high costs for end users, poor performance, huge salaries inc executives, bonuses paid every year despite failing to meet targets. Now, NDIS ... 🤪

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 47 minutes ago

  Still sans @NBN_Australia They came out Monday, identified the issue & refused to fix it. Told them that I was over them & that I'll be signing up with @Starlink Looking forward to receiving my kit from Starlink soon. Hotspotting with my @Telstra mobile is 1/2 speed of a snail. Painful much. Going crazy. Don't need this stress.

• 
  Ky Broome (@KyBroome35) reported 49 minutes ago

  NBN is legit useless Says Wifi will be back on at 5:30pm on Tuesday only for it to roll around to 5pm and then its updated to 5:30pm on Wednesday. Get off your hands and fix the problem you created you absolute idiots

• 
  Move Your Car (@ColinSchumway) reported 50 minutes ago

  @TopherField I signed up to Starlink precisely because of the NBN, and the way broadband is handled in this country. Got a technical issue? 9 times out of 10, NBN need to fix. But there is no direct line to them - you have to use your ISP as a middle man to send messages back and forth. Something gets lost in translation, start over. It is an exercise in frustration. The last words I said to my previous ISP ("Aussie" Broadband) was "you just made a very good case for Starlink. Cancel my account" Been on Starlink for almost a year. Not one single drop out, great speeds, even online FPS games run great. TLDR: **** the NBN

• 
  Mark A (@MarkA5859) reported 50 minutes ago

  I really am angry the LNP rooted the NBN. Now I have to seriously consider Musk’s Starlink for my Internet especially since both Telstra & Optus have & are having issues.

• 
  SydneyCityTV (@SydneyCityTV) reported 52 minutes ago

  Here in Sydney, we're still waiting for the Nine Network's switch to a mostly MPEG4 multiplex which among other things, will bring with it 9LifeHD. No idea if they're waiting for NBN to move out before making that change or what, but I guess patience is a virtue in any case!

• 
  ChaosEmerald (@ChaosEmerald899) reported 52 minutes ago

  @Nick40156474438 @Willygc13Will @JimThom90458694 I feel this. NBN is absolute ***. Every day I too get outages and need to reboot everything. So bad it’s a routine for me. Pretty close to changing to Starlink myself.

• 
  Ozzie Phoenician (@OzziePhoenician) reported 57 minutes ago

  @JEChalmers Who are you trying to fool Jimbo. Responsible economic management means paying down the debt, not adding to it. Most of that debt is from Labors failed policies. NDIS & NBN ring a bell? The commitments were made under Labor. As for Covid it was Labor pushing for more spending!

• 
  Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported 59 minutes ago

  @NBN_Australia Once again our useless service is dropping out. Thanks to the destructive & stupid @hontonyabbott (NOT Hon.) & complicit @turnbullmalcolm some of us are stuck with the useless satellite service. Years of promises of fixed wireless or something but … NOTHING