NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Canberra, Perth, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Wi-fi | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Andy
(@streamingandy) reported
I get a massive raid from @_Warship when my stream is half broken, and then the NBN fails and kills everything. And it's 4AM.
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🕯 Hadda Gutfull
(@platypusadmirer) reported
@denniallen It was certainly raining but I'm thinking it might have more to do with my abysmal #NBN service. Very frustrating.
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Jenny
(@jen_coll1) reported
@NBN_Australia can you confirm outages today from weather? We are in Bentleigh, trying to wfh and school from home. Need to make a plan B if we are down
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jordy
(@flickybean) reported
@NBN_Australia No power outage anymore in 3182, but NBN still down. Please detail the addresses where the NBN is not operational despite no power outage.
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****
(@bunghole42) reported
@TPG_Telecom NBN is out in Wantirna. @NBN_Australia showing no outage. Is there an issue?
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Alice Clarke
(@Alicedkc) reported
I think my favourite thing about the NBN is that the copper networks were turned off, so people's home phone stops working when the power goes down. My dad is currently stuck in regional vic with no power, no mobile phone reception, and no way to contact anyone. Bravo. So good.
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jordy
(@flickybean) reported
@NBN_Australia your website says no outage for my address (3182), but there is no service reaching the network termination device. Can you please update your address to report the outage?
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Xbox Knight
(@T_mecha) reported
@AshtreyGaming I was out for 3 weeks. NBN kept fixing and breaking **** at same time.
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sinf3rn0
(@sinf3rn0) reported
@NBN_Australia Hey! Didn’t expect a reply - the tech returned after I called the company, he just failed to mention to me he was leaving to go down the road and the Internet seems to be working fine now :)
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clarky
(@clkz0r) reported
Nothing like a 10 hour NBN outage on lockdown to really make me want to burn everything to the ground.
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Peter Lim
(@ThePeterLim) reported
@TPG_Telecom hi all, NBN has been down since 6 am this morning in the Marsden Park, NSW area. Any idea when services will be restored?
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Ricky🏄🏼♂️
(@galumay) reported
@peter_adderton @NBN_Australia I would argue the only way it works is public infrastructure. Partly because a nation building project like NBN should never have a financial ROI, thats what broke the the Aus model - trying to make it look like private enterprise. You think NBN is bad, if Telstra 'built' it???
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C0N*ARCH1S
(@goldenarchis) reported
@Optus Another 3 hours of chat with @Optus “experts” LMFAO - i can’t have my nbn plan upgraded like most customers (because of a technical problem on Optus’s side) and I can’t be released from my contract. WTF!
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Nannette LaRee
(@SexySassyGenius) reported
@newscomauHQ 🌝 I was meant to have surgery today & every weird thing was put in my path to stop it; it's been absolutely crazy since 30 May including my NBN Box dying & my outside TV cable just quit working, so, no WIFI no TV. 🌚 🌀Mercury in Retrograde has never Affected me before. 🌠
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soumendu ghara
(@mukhtasaar) reported
@TPG_Telecom is there any issue with nbn services in pakenham area ? My internet doesn’t seem to work
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Occupy Centrelink
(@OccupyMyGov) reported
@nickschadegg That setup explains why the NBN sucks.
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Chris Arnott
(@arnottchris) reported
@BellaBo08281673 Yes. But a 38 year history suggests they never wanted it. They just know the public does. It's the same with super, the NDIS, the Banking Royal Commission, NBN. Such a history predisposes one to distrust their intentions
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Jason H
(@jhinch) reported
Hey @NBN_Australia , how do I find out when coexistence ends for my address? It was provisioned in 2017 (so should be finished by now, but my ISP says it hasn't). It's frustrating working remotely at 19 down / 3.5 up 😞
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Time for a change
(@StuartS1961) reported
@madigoldsmith Sorry, but I can't come help. I have a tree across the driveway, courtesy of this weather. And another that has taken out the power line and the nbn connection.
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Sheeds
(@Sheeds_au) reported
from
Melbourne, State of Victoria
Power is out. Wild weather in Melbourne. Happy I could get to my NAS for a proper shut-down on backup UPS power to save myself a 3 day volume rebuild/consistency check! Dream machine is still running but the NBN fibre connection box does not have a UPS backup on it...
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🌈 Rina
(@RinaIsBad) reported
Like, no. It's literally because our segment of the NBN is garbage and vulnerable to the weather. "Yeha, but I am just saying, lots of people all over the world are having internet trouble," I mean, she's not factually inaccurate, lots of places have **** internet infrastructure
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GOINTERNET
(@GoInternetAU) reported
🤔 Did you know rebooting your router fixes 90% of nbn connection issues? If you're still experiencing problems, call our support team on 📞 1300 467 283 #nbn #troubleshoot #aussiebusiness
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📣 Dianah Walter
(@OurNarungga) reported
@Telstra It's ongoing. I'm told it's to do with bandwidth being "gobbled up!" during high usage. Connecting to nbn will ease my issues...
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BATTLEFIELD Countdown
(@BF_Countdown) reported
@bob4playz Yeah but lucky our modem has a 4g back up so if NBN fails or power goes out or the line is down we still get internet
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Noel Miller - Proud Lefty
(@neddynoel1) reported
@JonesHowdareyou Understand anger, it failed us overnight Power out with the storm plus trees across the toad No NBN connection is available to us, only wireless & signal was weak. Power has just been restored. The Coalition’s wrecking of the NBN has put lives at risk.
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Athina
(@PerfectOrdered) reported
@Optus Hi there, have you had any NBN issues reported around Bayswater? Internet has been down for about 30 minutes now and i need to get some work done😬
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92
(@joon_ethem) reported
@NBN_Australia Yes but your reply does not make sense. The unexpected challenges that you are facing is because of your poor management. I wish I had selected 5G Service that Telstra provides. #TPG already charged me 300 dollars as an installation fee and now I cannot get that refunded
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Matt French
(@Matt_french24) reported
@NBN_Australia could you please advise how a customer can make a complaint about a technician not showing up for an appointment without notifying? Neither Telstra nor #nbnco customer service can provide any assurance that said technicians face any repercussions
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92
(@joon_ethem) reported
@NBN_Australia Yes but your reply does not make sense. The unexpected challenges that you are facing is because of your poor management. I wish I had an selected 5G Service that Telstra provides. #TPG already charged me 300 dollars as a installation fee and now I realise that it is...
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c c
(@cc42434374) reported
@NBN_Australia . Myself and 2 neighbours have no internet and we’re all with different providers. Your site says no outage but clearly something is wrong p/code 4122.