NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Adelaide, Ballarat, Brisbane, Camden West, Canberra, Newcastle, Perth, Mount Gambier, Greenmount, Gold Coast, Gawler, Cape Jervis and Balwyn North.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Ballarat |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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アルちゃま🦋✡️🗝️🎀🛸💫💎🧨🥊🐸🍭
(@AL88MZ) reported
from
Melbourne, State of Victoria
Just got off the phone with my ISP's tech support and they reckon it will be a 4 - 8 hour downtime. They couldn't gather additional info from the NBN either (Who announced the unscheduled downtime.), which isn't really good news.
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A Wheelie Fungi B.Ci🚹♿
(@Antony_Clements) reported
@lumbrjim @ZoeRowen any nbn issues?
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Peter N....
(@reichman73) reported
@mrtonymartin With customer skills like that, he probably *was* from the NBN.
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Lou
(@LouiseWaugh) reported
@DrMWalsh1 @MRowlandMP So crap that our garbage NBN was partially fixed by a technician who had to find the buried pits between us and the node (it's 800m away) and fix the ......corroded copper wire......yep 21stC technology.
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Melissa Dancey🇦🇺
(@MelissaDancey) reported
Its going to be one of those days.. so far I recieved a scam txt message, I can't remember the damn password for my pc, on top of modem be ******. Sometime this morning the NBN technician come over to have a look at my stupid modem..
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Happy Singer (parody)
(@HappySinger) reported
@ausnotes But even though I appreciated a bit of local and good tech support getting ports opened at the start that wasn't typical Reselling NBN is a commodity.
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Who ate all the yellowcake Roy?
(@BoxCrimson) reported
@mrtonymartin golden rule - NBN does not phone customers about issues (unless one has made priors)
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IronFistDoug
(@DougFist) reported
@girlclumsy @NBN_Australia I always ask them what my name is and they hang up.
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Izzy Farr-Farkenreal
(@aveagoyamug) reported
@ClareONeilMP @MrKRudd The only reason he isn’t Australia’s worst ever PM is because the one who knifed him and took over was simply atrocious and totally incompetent. Oh, and NBN Malcolm rounds out the podium…
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Ash
(@VenlafaxineHoe) reported
@NBN_Australia I think you guys should never have been given an advertising budget, you’re a glorified infrastructure company. I don’t think I see could see City West Water producing a podcast called “the drip” any time soon
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Alexander Swift
(@alexanderswift) reported
@NBN_Australia “The Ping”, are you trolling the poor sods stuck on your FttC/B/N with 💩 latency on decades old tech?
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Powell's Other Glasses (Ausnotes) 🌸
(@ausnotes) reported
@HappySinger ABB is like the new iiNet. NBN has pretty much killed margin so it's all about mobile now. Don't know much about Vodafone's network. So many MVNOs too, don't know how much margin is made by the MNOs from it.
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Happy Singer (parody)
(@HappySinger) reported
@ausnotes In the end, reselling NBN and MVNO is a commodity. Good customer service builds a brand but it costs, as does advertising. Not a growth business even though I'm fond of ABB as a user.
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Bugsnoffer
(@bugsnoffer) reported
@girlclumsy @NBN_Australia Be nice to them and pretend to do everything they want but take a long time, basically waste their time which might save some other poor soul
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✡︎(((𝙍𝙊𝙊𝙆)))✡︎🏍✡️🌐🇮🇱🇺🇸🇺🇦🌻; I❤️AIPAC!
(@rookringer) reported
@AngelicaKamen It would be awesome if (((we))) weren’t fighting each other over stupid stuff and would back up our fellow Jews, but I’m not holding my breath. Getting my NBN app going, as I feel it’s going to become necessary pretty soon…
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Nordic but Nice 🇦🇺 🇪🇪
(@maire19) reported
@girlclumsy @NBN_Australia NBN never call direct and only communicate through your provider. At least these are more up to date shonks, mine still insist Telstra runs the network
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Prof. Michael Hunt
(@hunt_prof) reported
2 days and still no internet and no assistance from @DodoAustralia. Paying $85 a month for super slow NBN that hasn't worked for 2 days and can guarantee you won't have worked for 3 days tomorrow.
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Aedan Roberts
(@aedanr) reported
@TPG_Telecom No internet with NBN HFC in Sydney, and no one answering the phone to report it. Are there any known issues tonight?
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InvestMelb
(@MelbInvest) reported
@NickThiwerspoon @DanielAndrewsMP How will it affect pricing? How will it affect non-govt investment in wholesale power, who will run it, how much control will the minister have. I see this as NBN 2.0 higher prices worse service crappy return if any at all
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Rob Tweets
(@rob44tweets) reported
@NBN_Australia @NBN_Australia by advertising on this platform does that mean you support the recent misogynistic tweets by the owner of this platform? Would the recent tweet by Elon Musk be acceptable within the NBN workplace?
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Rob
(@rob29882) reported
@MRowlandMP The Labor Party Rudd government was elected on 24 November 2007 and initial planning commenced. The NBN was originally to deliver its wholesale service through fibre to the node (FTTN) and reach approximately 98% of premises in Australia by June 2016. hows that going
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Powell's Other Glasses (Ausnotes) 🌸
(@ausnotes) reported
@HappySinger The guy was saying they are working on some R&D to detect problems with NBN before NBN realise it. Their reports don't show a great deal of margin. The prompt downtime alerts are worth the cost though. Easy to have contingencies in place. Superloop, Tangerine also alright.
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Kristabelle
(@Kristabelle78) reported
@bugsnoffer @girlclumsy @NBN_Australia That was my go to when I had a landline. I would pretend I was clicking the keys to give them remote access for ages, and then go "I think I've saved at least one poor soul from your bullshit by wasting your time" and hang up. It was a public service.
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I'm a Unicorn
(@woopdedoo652) reported
@SeanDeBoo $139 a month ongoing, setup normally $924 plus shipping, currently $450 including shipping. We have nbn fixed wireless and it's ****. A friend has starlink and it's so much better, so I've decided I can deal with the higher monthly bill
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Simon Ng
(@SimonNg_Aus) reported
@CampbellNewman @iiNet Thanks to your mates Tony and Malcolm for that crappy NBN network.. Blame them!
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jemima gulliver
(@lumbrjim) reported
@brettlatham oh noo 🫠 i havent called my isp yet. wondering if theres an outage in the area or faulty nbn box… again
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SargePee
(@SargePee) reported
@ClareONeilMP @AustralianLabor @MrKRudd Outstanding PM. If it wasn’t for his stewardship we’d have never survived the GFC unscathed, nor seen the deployment and vision of an FTTH NBN.
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Mary Walsh 🦋🦋🦋
(@DrMWalsh1) reported
@MRowlandMP doesn’t hold back in #qt regarding Coalition waste investing in copper and doubling costs anyway to $58 billion for a crap NBN for Australians particularly in the regions.
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𝕞𝕒𝕣𝕪𝕔𝕙𝕖𝕣𝕣𝕪
(@maryycherryy) reported
Just got internet back (they didn't notify me like they said they would btw so no idea what time I actually got back online), anyway, starting to do work now finally. Overly disappointed with NBN and Aussie Broadband for the lack of communication and the 5 days of no service
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Langers
(@63Langers) reported
@Aussie_BB any update on the NBN outage affecting Croydon Victoria? It’s been down for well over 24 hours.