NBN Outage Report
Why is my NBN service not working?
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Newcastle, Melbourne, Brisbane, Barrington, Perth, Adelaide, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Newcastle |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
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| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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💧Robbie K
(@RobynK12) reported
@Chitti_83 @AlboMP Rudd actually put forward the full fibre NBN. Merde doch panicked that no one would need FOXTEL...so he told turnbull to stuff it up, so it would be slow and unattractive. Merde doch got his way.
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LNP Free 🇦🇺👍🏻. 🏳️🌈🐶
(@sheep_witchy) reported
@AlboMP Fact check. That ain’t no NBN service infrastructure. That is a neglected Telstra/Telecom pit. Dime a dozen. Makes you look like a half arsed opposition leader. #fact
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Ben
(@BenJaminL11_PC) reported
@AlboMP @AlboMP I have worked on the NBN/Copper network. If you think that is bad. You should see the rural Network, all along the highways there are exposed pits without can tops. The lack of funding to Telstra/NBN Techs is pathetic. We simply can’t repair them due to all the BS....
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Greg Lipschitz
(@glipschitz) reported
@Trader_C_ASX They should be able to apply a stability profile and if that doesn’t work escalate to nbn. Sounds like **** copper either in the street or in your house. Very common issue.
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💧Decart
(@Descarts11) reported
@AlboMP Common site anywhere. It looks like that in the pit outside my place. NBN aside why has Telstra been allowed to get away with this obvious lack of investment in its wire to the home network despite making huge profits?
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Kay Lam-MacLeod
(@Idealaw) reported
@danieljohnmck @AussieBroadband I rang them and they were sympathetic, but couldn’t help in our area. I’m planning to call them again if nbn ever gets here.
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Leslie
(@singingbaker) reported
@AlboMP @LadyofWildernes Lol joking right? I’d be prepared to bet you couldn’t successfully navigate your way around that stupid wire toy that pings when you touch the sides, and you expect us to trust you with the NBN, when you know as well as the rest of us your lot sucked every Aust’n into the NBN.
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Belong
(@BelongAU) reported
@xRileyAlexander Sounds like we're in the bad books, Riley 😢 nbn's removal of the old copper network has caused a bit of grief for customers still using ADSL. We're keen to redeem ourselves and help you out with an nbn service so chuck us a DM when you've got the chance. -Dave
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DustyCynic
(@DustyCynic) reported
@AlboMP I’ve been waiting FOUR months for Telstra to connect my NBN!!! Most incompetent company I’ve ever deal with. Impossible to communicate with and their engineers just fail to turn up. Never respond to messages or complaints @Telstra
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Kerrie Barker
(@kezz78) reported
@AlboMP That’s what the pit outside my house looks like. The NBN installers put my house connection too low in the pit, so it it rains too much it fills up with water and runs down my NBN line. But apparently Telstra have to fix the mistake 🙄
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Amanda 🏳️🌈
(@AmandaS54184206) reported
@AlboMP Had the NBN technician in last week. Tells me my internet problem is the **** copper network that Telstra never maintained.
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Ian at Skye
(@IanatSkye1) reported
@AlboMP The best way to fix mr.turdbull’s NBN. Is to opt into Starlink. ( Elon Musk ). And dump all 100 year old internet connections. ( copper ) hopefully, stopping the crap.
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kerry stonks
(@maximum_sincere) reported
@PencilPushinSOB I'm an NBN tech. The copper part of the FTTN network runs through thick rigid CX cable. You're looking at phone lines that go into individual premises as part of the old telephone network. These wires are not part of the NBN build. Sorry I'm not funny
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Andrew
(@Chitti_83) reported
@Tamstralia @coreoYEAH_ @AlboMP Exactly. If Albo wins the next election, he will have to fix it with the no money that’s left. It’s just grandstanding at this point. Nobody can fix NBN post Covid without the funds
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Corey Campbell
(@coreoYEAH_) reported
@garydropbear @AlboMP Rudds NBN was quoted at $59B. By the time they fix the LNP’s mess it’ll have taken far longer and cost far more for an inferior product.
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Siobhan A McHugh
(@mchughsiobhan) reported
@NBN_Australia we are supposed to be a wealthy developed country - but we’ve had NO INTERNET for 2 days now, an hour south of Sydney. This compounds the outrageous sellout of equitable service to Australia the ALP model promised and Libs derailed. Using old copper: a bad joke.
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Frank Arrow
(@FrankArrow3) reported
@Chitti_83 @coreoYEAH_ @AlboMP Actually, Turnbull's NBN is more correct. Abbott had Turnbull spout utter crap about the ALP roll out plan and put together the shambles we currently have. Abbott crowed about Turnbull being the guy who 'just about invented the internet'. Turnbull followed meekly along with it.
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kerry stonks
(@maximum_sincere) reported
Of course there are 7,000 punters replying with “grrr #nbnfail” etc but is it possible to maybe speak to someone who knows what ******** they’re looking at before you post something like this? Does anyone in Albo’s office know an NBN contractor? I’m going to go with “no”
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Ian W Roberts
(@irober02) reported
On the third visit they replaced MY connection to the pit. ALL the others were surely in the same condition and should be replaced but the NBN will need to make separate trips to fix each - if those customers can convince their retailers to convince NBN that a problem exists.
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Blue_Tsuru
(@Blue_tsuru) reported
@Telstra I have my order for NBN canceled for the 5th time. My old telephone number doesn’t work for the 4th days this month and the 9th day in 6 weeks. This is after I received 2 confirmation emails my order has been received, given a complaint case number, a BEN number.
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jason
(@jason7870) reported
@AlboMP Labor initiated the NBN network. A physical cable thats going to be outdated quicker than copper. 5G is already doing that.
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Bentagram
(@Satanalia) reported
@AlboMP Should have seen the mess at our old place. That bad but also buried in dried mud. Made it almost impossible to connect us, but we couldn't stay on our ADSL plan because we were NBN ready. 7 months of no internet before a single legendary tradie spent a whole arvo fixing it.
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Madi G 💕 ANTIFA Tour Guide
(@madigoldsmith) reported
@xRileyAlexander @BelongAU I really like TPG. I’ve been with them with nbn for years and the only issues I’ve ever had have been infrastructure-related, which is Telstrarse’s fault, not theirs.
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Ice Maiden
(@virginsnowbunny) reported
Wouldn't know what the NBN is like. Living on the outer edge of town in a regional centre in N.S.W. doesn't qualify for NBN service. Still waiting for internet that doesn't drop out and that you can access 24/7.
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Brian La Roux ⚙️ ANTIFA engineering dept.
(@BrianLaRoux) reported
@xRileyAlexander @BelongAU If you're migrating to NBN while still keeping your current internet router - keep in mind some RSPs require you to set the "VLAN ID" setting on your router to a certain ID - I got caught short when my router didn't support that setting (had to flash it with 3rd party firmware).
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joshladd
(@joshthelad3) reported
@Aussie_BB another outage? Date Wed Jan 20 | 5:27 pm Class Intermediate Summary Unscheduled Outage ETR Awaiting Update Services NBN
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Gypsy
(@aGypsy1) reported
@Telstra_news Congratulations, how about fixing elderly people that only use landlines, always have to reset stupid NBN, when they don't use internet, nor have a mobile phone. Don't be so proud until you get the simple going 100% first.
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Ads
(@ajamesg2) reported
@AlboMP Telstra forgoes maintenance cos NBN, cries poor, copper sold to NBN, never was maintained, NBN replaces it, Telstra makes off with more taxpayers money.
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Quoth the cRaven
(@Henry_Craven) reported
@AlboMP I've worked in IT until recently, and I've said it once and I've said it a thousand times, the current NBN is the pits. The state of the pits have been a disgrace for decades. Connecting copper to the fibre in them was never going to provide reliable high speed high availability.
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Kenneth Moore
(@kaakoda_moore) reported
@AlboMP Superceded by mobile internet. I live in a remote area. Invested in a mobile signal booster & have created a hotspot on my farm using mobile for internet. Only one account for voice & data with internet speeds just as good as the NBN.