NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Perth, Adelaide, Brisbane, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Wi-fi | |
| Perth |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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VL
(@vanessa2work) reported
@Antony_Clements @NBN_Australia The Telstra ad with the pianist who swaps seats, “seamless” It has NEVER worked.
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Sophie
(@merryboffin) reported
Anyone else have their NBN go super slow when it’s hot? Love that the cabling isn’t able to handle temps above 28’
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anthony stipanov
(@vhatelse) reported
I wonder how many people try and mess with NBN co by trying to fix or alter things at properties other than their own?
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GG
(@tamworth1965) reported
@PaulFletcherMP @AlboMP @dailytelegraph NBN installation has been nothing short of disgraceful, still have problems in Tamworth, So slow, too many interruption notices.
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Tesh, Cosmic Disappointment
(@TheTeshTube) reported
HFC NBN requires an on site box before the router, this box does not apply NAT but does provide a local IP, but they have honed in on this IP and assumed its the cause of all my issues,
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Steve Bennett
(@stevage1) reported
My NBN connection has been down for the last couple of days, so no internet. NBN co has sent a technician to fix it. The tech's name? Ping.
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ken
(@kdvale) reported
@TPG_Telecom Hey. NBN is down currently. Mt Druitt area. Can you confirm for any faults or outages?
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A Wheelie Fungi B.Ci🚹♿
(@Antony_Clements) reported
@vanessa2work @NBN_Australia Bunmer. When mine goes down i unplug it wait for 30 seconds and plug it back in and it swaps to cellular. Perhaps yours is the same?
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ThisisDrLove
(@quinndagit) reported
@whosdatchik_ I havent really been utilising my time off work well to play fortnite.... yesterday there was a suburb wide planned outage of the NBN which we werent notified about.. then today server down lol
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DrMattyg
(@dr_mattyg) reported
@PressClubAust @abcnews Robodebt, NBN, Indue, Women's safety, Aged care, Uni's, all failures with a capital F. Then he uses the only good plan written by poor Karens Andrews as a way to make him seem economically attractive. The thing is Unis will take 10yrs to recover the damage done by SM.
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💧Justin - vaxed!
(@jtparker72) reported
@PaulFletcherMP @AlboMP @dailytelegraph You bunch of clowns stuffed the #nbn. It was going to be Fibre but you made it copper ****! FFS stop the lies, stop just F’ing stop the lies.
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Barry Campbell
(@za4015) reported
@NBN_Australia & @iiNet another wasted afternoon where @NBN_Australia failed to turn up or contact the end user to advise they were again palming off their wet network as an outage, not sending anyone. Probably the worst communication between allegedly what are comma companies
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Chick Olsson
(@Chickolsson) reported
@PaulFletcherMP @AlboMP @dailytelegraph Sorry to report Paul, NBN is still pretty much awful in most country areas, with only patchy satellite coverage avail at times. Sorry mate, its a dog.
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Michael Samarasinghe
(@LFCSamara) reported
@Optus my business NBN service has been down for 2 days. I’ve spent over 6 hours on hold only to get told it’s being looked at. No communication back. Trying to operate a restaurant. POS system, printers to kitchen, card payment system, music system all not working.
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ive forgotton
(@ivaforgotton) reported
F#cken Optus: NBN down 16:30onthe 1/2/2020 till o:300 2/1/2022 You Make shaw it goes down after closing time ya C#nts
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Saxdude26 #DisabledButProud #RaymanRedemption
(@Saxdude26) reported
@Aaronsmith333 NBN is too slow to support the cloud/digital only versions of Kingdom Hearts coming to Switch. So Australia is not getting them, period. This fact alone says everything you need to know. We are being left behind because our internet sucks. @PaulFletcherMP, who are you kidding?
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Michelle
(@mishyloan) reported
@naomi_t_81 @StephenJonesMP And as for spoofing calls and "do you want solar panels" and "your computer has an issue with Microsoft" and "NBN issues" and and and... Where the hell is the Minister for Communications? At the cricket too?
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Omicron Super Mild 25's🚬
(@2xPfizer) reported
@fictillius @launtel NBN will say it costs more and most people won't appreciate the benefit for the cost increase that will be passed on to consumers. Faster upload speeds have never been a selling point really as far as I can remember.
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Adinah
(@AdinahDawn) reported
@NBN_Australia All Australian internet sucks. Do better Australia
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Windsor Beaver
(@WindsorBeaver) reported
@Telstra @dtacotony Thanks, you still disconnected my service without warning even though I’m over $800 in credit. Apparently, you decided you can get NBN boxes now. Very entertaining.
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Tesh, Cosmic Disappointment
(@TheTeshTube) reported
ive now spent 4 days on an issue they assumed i had, which i do not (double nat) as the second local ip is due to how HFC NBN works in australia, but they ignored the reply where i told them that and just asked to see another traceroute without the IP which is impossible
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Peter N Lewis
(@peternlewis) reported
My NBN Internet is down. @Optus spent half an hour (on hold and running a test) to give me a case number and a "someone will contact you". Sigh. Looks like a “Snow Day” for me.
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anthony stipanov
(@vhatelse) reported
Lived in the same house for over 20 years and had NBN since it's inception, but NBN needs proof of occupancy to come and fix something. FFS
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Simon Evans
(@Se77Evans) reported
Awesome. Wireless #NBN signal is too **** to watch Netflix again today. Guess I'll get the standard reply "We're sorry to hear this. Have you talked to your internet provider?" response.
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Stirling Llorente
(@Stirling_89) reported
@NBN_Australia Says there's an unplanned power outage
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Magichuenicorn
(@magichuenicorn) reported
@SuperSpuddles The stupid storm just made things more humid AND fried my MODEM and NBN I DIE
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Optus
(@Optus) reported
@Stirling_89 Hi Stirling, I'm sorry to hear that you've been experiencing issues with your NBN. If you send through your complete address via direct message I can see if there's any updated information I can give you about this service reduction. - Harrison
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Scarkii
(@MoonfireDragons) reported
okay so great news, the nbn people are coming in tomorrow apparently to fix the wiring cause a ******* rat chewed through it apparently, so tomorrow should be a stream hopefully! i miss y'all so much, i can still use this internet but DEAR GOD ITS SO SLOW
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Nita Alexander
(@NitaGTAlexander) reported
@DannyTelemachus I've lodged many a complaint! Even had my house internet wiring re-done. NBN technicians have come out once already, found some "touching wires" on the street corner. Hasn't fixed it though.
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Michael Samarasinghe
(@LFCSamara) reported
@Optus my business NBN has been down for 2 days and still no news back from your support team as to when it can be resolved. Can’t use our POS, cant take card payments etc. It’s a complete debacle. I’ve spent 6 hours on hold over the last 2 days. WTF is going on!?