NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Brisbane, Adelaide, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount, Gold Coast, Gawler and Cape Jervis.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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D Matheson
(@davidmatheson27) reported
....internet down again; @NBN_Australia is ****...
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Vanessa Smith
(@normal_ness) reported
Not only is my nbn apparently down but even the 4G is barely working.
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Rob Gill
(@rob_gill) reported
@Optus why are you framing this as an NBN outage when other isps are working just fine?
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Dan
(@Dan_Aleksic) reported
Does @Aussie_BB have any plans to introduce an internet product which offers a backup 4G service in the event that the NBN line goes down?
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Dale Pursehouse
(@PursehouseDale) reported
@MichaelM_ACT @TurnbullMalcolm I thought about @TurnbullMalcolm today when trying work through FTTN issues with TPG and NBN. Turns out TP link VDSL modems supplied to Australia can heat up something fierce doing 50mbps and require replacement around every 2 years.
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Mason #messiahfromtheshire Riley
(@Curtains_Drapes) reported
@CecilGreenwood_ @cathywilcox1 Why di LNP cut NBN if it wasn't to slow down the impact on Murdoch's cable TV business? They ****** up NBN and have ended up spending more money for an inferior product that will need more money to upgrade from copper anyway Bloody amazing managers the LNP
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Dave Auth
(@DaveAuth) reported
How does @NBN_Australia think that it’s acceptable to make people wait 4 weeks for an internet connection? Clearly NBN Co is not up to the job. Should never have phased out ADSL if this is the best you can do. Absolutely hopeless.
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Peter Morton
(@petermortonidau) reported
@NBN_Australia For everyone's reference, I've been DM'ing and they basically told me to **** off and talk to @Telstra (who are saying to **** off and talk to NBN). Leaving it with the TIO.
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Becky
(@beck_star8) reported
@NBN_Australia Not rescheduled….. just rude no shows both times. Beyond a joke!!!
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Noel Miller - Proud Lefty
(@neddynoel1) reported
@tchbastard @Heather15814898 The stupid media is calling this a ‘Labor-like’ big spending budget. The difference? Labor budgets are visionary, with infrastructure such as the NBN (wrecked by the Libs), action on climate change (SFA this budget), provision for the needy & the future benefit of ALL Australians
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taylor
(@ricepaperrings) reported
omg i think the nbn is down at my house :(
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Naama Blatman
(@BlatmanNaama) reported
@NBN_Australia - why can’t I get a technician to fix my internet in an inner city suburb in Sydney?? Going on weeks without internet and second no-show technician appointment!!
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Optus
(@Optus) reported
@bewarewolf1 We are aware of an issue affecting NBN and mobile services across Queensland and our teams are working hard to restore services as quickly as possible. (1/2)
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Nick king
(@NaskingKing) reported
2nd time in 10 weeks that horrific lightning storm over Logan, during middle of the night, has fried our NBN box and Apple box. Took amplifier with it this time. Grrr. The NBN technician was great help. But getting worried about the NBN system now as it doesn’t stop the surges.
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Rob Gill
(@rob_gill) reported
@High_Altitude69 @Optus Out in 4053 at the same time. There is no problem with the NBN. Other isps are working for but Optus's Twitter not keeps repeating that there is an NBN outage. Weird hey?
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Iftikhar Ahmad
(@ephte) reported
@Optus NBN not working in 4812. Are you aware of this?
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Short Fuse 💥
(@HughMunn3) reported
NBN sucks donkey *****. After every big storm the ******* line goes down and needs a technician ffs
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Mick
(@MickBoettge) reported
@Courtenbae Oof that sucks major *** 😩 There's a lot of providers that ditch nbn and use 5g instead, maybe that's worth looking into for your new place 🤞
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Optus
(@Optus) reported
@RohanMorris3 Our technicians are already aware of this and are working with NBN to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Apologies for the inconvenience and we appreciate your patience. Kartik
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Navman80
(@caveboy3) reported
Tradesmen are struggling with job expenses and dollars they make.. so little. NBN was 50 billion dollars project, most of the money had been taken by CEO and management so they needed to step down first or sacking is the best option.
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Nic
(@Nic04052678) reported
@BelongAU the worst service I have ever received. Over a week and only just been told important info. Now told it may take 2-7 days to activate. Speak to someone, nah!! Belong don't do phone numbers. Inept beyond words!!! @acccgovau #nbn
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Paul Jones
(@PaulMJones80) reported
@Dutchy6i0 @Optus Hi, same issue here in Windsor (4030), internet down on NBN.
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Shovel Ready Human Services
(@bignominious2) reported
@jason_a_w @ben_hr lol the lies and connections you get stolen by nbn contractors in someplaces here...are beyond a joke. the internet should never have been a capitalist enterprise
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Short Fuse 💥
(@HughMunn3) reported
@booksideas_au Yup. Second time NBN box has gone down in a storm Last time it took three months of back and forth before getting it right. They sent out two smart modems before we finally got the nbn box. Idiots.
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Alastair Cousins
(@alcousins) reported
Wow proper nbn outage at my place in marrickville.. whats the bet someone digging up addison rd has put a backhoe thru a cable
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Optus
(@Optus) reported
@rob_gill @High_Altitude69 Hi Rob - We've identified an issue impacting some QLD NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Aman
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Optus
(@Optus) reported
@RohanMorris3 Sorry about your NBN connection issue. Yes, there is a fault reported in your area REDBANK PLAINS, QLD, 4301 at the moment. Kartik
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AK
(@AKtech2021) reported
@NickRossTech Its a budget that doesnt fix the nbn
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Optus
(@Optus) reported
@High_Altitude69 We are aware of an issue affecting NBN & mobile services across Queensland and our teams are working hard to restore services as quickly as possible. We apologise for any inconvenience caused during this time. Casey
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kya ✨🪐
(@thekyaverse) reported
welp i streamed for a total of 20 minutes and my internet cut out yall 🙃🙃🙃🙃🙃 shout out to australian nbn, i'll go back live if it comes back! sorry everyone 😭