NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Toowoomba, Adelaide, Perth, Rockhampton, Rosalie Plains, Katoomba, Dubbo, Central Coast, Penola, Gisborne, Bundaberg and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Moffatt
(@Guestyperson) reported
The NBN was so badly screwed up by this government it sometimes astounds me. Because the fiber only goes to the end of the street & the aging, decaying copper is used to take it the rest of the way to the house, when it rains the water gets in & the internet goes down.
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Shadew
(@Shadew__) reported
Safe to say with my new house there won't be any uploads on YouTube or streaming as my upload speed is terrible... welcome to Aussie internet with no NBN
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Georgy Falster
(@raindrop_herder) reported
In an exciting turn of events, the NBN is down at our house (that's Australia's ridiculously unreliable national broadband network) so I may be presenting as a pixelated blur on mobile data.
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TPG
(@TPG_Telecom) reported
@kizz3r The issue has now been raised to NBN Co for further checking. The Engineer will be in touch as soon as na update becomes available. We apologise for the inconvenience. -Ahra
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Nathan Gaughan
(@Nath_G_) reported
@Telstra Trying to help my folks sort out their NBN connection and it's been a real struggle to get onto anyone regarding copper pair identifier information - what's the go with your support at the moment?
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Adam Voigt 🐯🏆
(@adam_voigt) reported
from
Melbourne, State of Victoria
So disappointed (not surprised) with the lack of support from @Telstra today. They insist on sending a @NBN_Australia tech to my office who turns the internet off on me before leaving. They now refuse to answer me (for hours) on their SMS service. My business is harmed by this.
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Richard Olsen
(@richardolsen) reported
Our @optus NBN cable has not worked since Friday - their network service page says "reduced service" and "under investigation" luckily remote learning is over...
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Niall Ginsbourg
(@niall_bigscreen) reported
@dgaust @NBN_Australia Yep well anything is possible with NBN - not going to be very impressed if they do this... I hope the outage is at least because they are now adding a Cancel button to the group applications..
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William
(@WilliamTLSec) reported
Okay~ First problem with the NBN [lol, not really, it's with Optus's 4G backup modem/router] that is an actual usability issue rather than nitpick about features - why the hell did the SSID and password get reset out of nowhere!?
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Saul Bosch 💧
(@Erica_Betz) reported
@Optus A map showing service disruptions is an advance. However what you should be doing is passing on NBN planned outage notices. Other RSPs do this. Yr support staff don't have access to this info let alone customers.
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Diamond Jim King
(@diamondjim_king) reported
@James_Jeffrey $4.5B won’t ‘fix’ the NBN. It will improve some bits of it, but it’s much more fundamentally broken than that.
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Chris Ramsay
(@cramsay1976) reported
@Optus any NBN service outages in Brisbane western suburbs? Ours has been down for quite a while and we’ve done all the usual fixes for no result.
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Alice
(@pinknantucket) reported
@fladdle I don’t think they work anymore, since I got the NBN connected? I am never sure about these things!!
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Andrew Field
(@RichardFromage7) reported
@Telstra our NBN has been affected since a power outage Saturday night. I am unable to log into my work vpn and I can't get through to anyone on your 24/7 help. There are no known outages in our area according to you app. Thanks.
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Stephen Reynolds
(@sreynold) reported
@James_Jeffrey That nice Mr ScoMo and that nice Mr Turnbull saved the NBN from a fate worst than death. "Fiber to the home". If we had FTTH everyone would now be taking about the Gigabit network to every home with it's increased productivity and associated tech innovation.
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Thomas Raymond
(@1thomasraymond) reported
@Telstra I need some help with a pending NBN connection. Tried to contact you by phone but automated service disconnected me twice. Messaged via Telstra app but no reply. Please contact me ASAP as I have a connection booked with technician on Friday.
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Cold👨🏽⚕️⚕️👲🏽Hands
(@_ColdHands_) reported
@myGovau No, that hasn't helped. It looks as though it is a network/NBN problem. Will try a different computer & internet connection tonight.
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Firedingo
(@Firedingo) reported
@JeremyPoxon The ABC has generally not been an enemy of anyone but are complete cowards with a pissed off govt. I read about I think it was Nick Ross and the NBN, same problem.
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asOzAz
(@OzAz) reported
up down up down up down, at least 6 times a day. My internet from @Telstra Yay for horrible #NBN fibre to the node, not worth the Billions #LNP wasted
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Lorraine henneberry💧
(@lotzalozza) reported
@Elias_Jahshan The biggest scam is the fact that the LNP cares for ordinary and underprivileged Australians, they never have cared and never will. The dismantling of Medicare, Superannuation and the NDIS, not forgetting the NBN. The support of their millionaire mates is enough for me.
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Sophie Watson
(@economic_news1) reported
@ArkinBarkin @Dizziesaxchick @SkyNewsAust People follow the media like sheep and get the govt they deserve Once stabbing leaders was bad Under Libs it’s good Debt & deficit was once bad, now it’s good Once EVs were stealing tradies weekends yet Libs rolling our EV technology Once fibre to the premise nbn was bad but now
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Jase Shepherd
(@jaseshepherd) reported
@acccgovau I live on the Gold Coast and the NBN has dropped out for the second time in the past month. No explanation from @Telstra and no customer service available. We pay for the service and get no help in return. What would you advise us to do?
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James Gruber
(@JamesGruber11) reported
Honestly, @Telstra is the worst company I have dealt with and it's not even close. I switched NBN internet in November 2019 to another provider yet @Telstra has kept on taking direct deposits each month ever since.
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Hist🐨
(@hist) reported
I've literally been passed from person to person when my issue is that my NBN router has no power. Yes, I did unplug it and plug it back in after 1 minute. Yes, I did try it in another socket (even if I don't swing that way). Yes, I did test the outlet - it's powered.
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James Jeffrey
(@James_Jeffrey) reported
"Every time (Labor) promised to fix a problem, all you end up with is the bill," says Scott Morrison, whose Government so comprehensively cocked up the NBN it will cost the taxpayer $4.5 billion to fix. #qt
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Edwin Albert Pope
(@pasadorus) reported
The poor communications minister, fancy having his incompetence slap him in the face in public view. Serves you right for insulting the public with your garbage about 3rd stage of the NBN - you bum.
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TessaRainbow
(@rainbow_tessa) reported
@Optus NBN dropping in and out. Is there an issue in Bundaberg Qld? Nothing on website as usual.
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James Gruber
(@JamesGruber11) reported
Honestly, @Telstra is the worst company I have dealt with and it's not even close. I switched NBN internet last November to another provider yet @Telstra kept on taking direct deposits each month.
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Ginyu's Girl (A-The-Shade)
(@AtheShade) reported
Hey guys, my NBN is acting up like the worst ever. So if you don't see any posts from me until Wednesday, that is why. Sorry guys, thanks for your patience!
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ℚ𝕌𝔼𝔼ℕ𝕊𝕃𝔸ℕ𝔻𝔼ℝ * * Adam Logan **
(@BenPugsley) reported
from
Bells Creek, State of Queensland
@NBN_Australia internet goes down Monday and you can't get me a tech til Friday? Seriously? That's hopeless