NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Adelaide, Sydney, Perth, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Melbourne |
Internet | |
| Adelaide |
Total Blackout | |
| Adelaide |
Wi-fi | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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S Gardner-Drummond
(@sgardnerdrummon) reported
@josiegirl62 Make them all isolate at home and hope their NBN is as **** as everyone else’s and we don’t hear from them for 14 days?
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🐝CharmsVic🍩🍩
(@CharmsYahoo) reported
@Lady_Melli_ NBN not bad enough
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24/7 PC / Racing Simulator Updates
(@SimulatedMedia) reported
@NBN_Australia @sydney_festival @BangarraDance fix your nbn number and have staff there to actually take calls.
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Shaun Ratcliff
(@ShaunRatcliff) reported
@Optus @NBN_Australia I've been talking to your helpdesk, but we're a little tired of repeating ourselves to your customer service operators. I know it's not the helpdesk staff's fault, but there has only been one day in the past week where we've had un-interrupted internet access
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Plumcraig75
(@plumcraig75) reported
@hollieahughes @QandA The only time in the history of the @NBN_Australia that we really needed it to drop out or slow down and it didnt
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Patrick Coorey
(@pcoo) reported
NBN down for anyone else?
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Adam
(@AdamMcNamara_) reported
@SBSNews High Tech meaning they use NBN & the delay in use of the building is due to internet issues.
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Dave Swims // Get Salty // Stay Salty 🇦🇺🇺🇸
(@sanderling68) reported
Hey @telstra seems your NBN service has **** the bed in Sydney. Our box is on the blink and the wireless backup is no better than a 14.4 modem.
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Michelle Stender
(@MichelleStende6) reported
@Telstra my elderly parents in Geelong metro are frustrated by your service. NBN is being rolled out in their area and twice now Telstra have made appointments to attend, with a 4 hour window. On both occasions no one turned up. No phone call, no apology.
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Shaun Ratcliff
(@ShaunRatcliff) reported
@Optus @NBN_Australia this is out tenth outage this year. honestly, considering you are selling a service you clearly cannot provide, there may be a case for the telecommunications ombudsman
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Joy Andreadakis
(@JoyAndreadakis) reported
@always_farmer @kelly_rdc Agree the landline is so annoying, the nbn hopeless, we tried it, then cancelled it. We are lucky to have a good mobile service, but understand your frustration,. When you need it, it drops out, but allows every other goose to ring trying to sell stuff around 6pm.
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kaura
(@kaurafn) reported
@Telstra @zorie im running of adsl+ still so i mean if u can arrange nbn in my area im down
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Dwight Walker
(@dwightwalker) reported
then @NBN_Australia went down for 30 mins right when I was trying to extend volume size of my server so server could run again after having full disk so used 4G Huawei wifi hotspot for accessing internet while NBN was coming back up again - everything happened at once!
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Shaun Ratcliff
(@ShaunRatcliff) reported
@Optus @NBN_Australia we have lost our home internet twice in the past week. we had a technician over to fix the problem Tuesday and two days later it has stopped working again. this isn't really acceptable
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שירה
(@etzrimon) reported
@TweetrHatesMe I haven't, because I am poor and housebound in rural West Wales. When I made it clear in my email exchange to the JA pre-pandemic that I can't pay for myself, they literally stopped replying to me. Also in 2012 I'd received an email from NBN saying that 1/2
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blame wars 👉🤷♂️👈
(@a_mittyy) reported
@JuleSqueek @NSWHealth Hi. Just letting you know that Turnbull's NBN doesn't cover your 1 bar of 3G signal on Virgin Mobile.
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Number8Wire
(@Brett_over_it) reported
@EmergencyBK @NBN_Australia @PaulFletcherMP Telstra also provides NBN. But I obviously misread your original Tweet. Thing is, we're all in the same boat with crap "services" provided by profit driven arseholes
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oErrorCode 🇦🇺
(@oErrorCode1) reported
@BravingWarrior Can you send some to Aus our internet for country needs a boost. Aus NBN sucks..
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H_81
(@h_81) reported
@Foxtel Why would anyone support the bastard that botched NBN and left us with our worse than developing country internet we have today? Go to hell.
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(((Jen Dowling -- she/her )))
(@jendowli) reported
You asked, .@Telstra - I have to work from home and in the middle of an essential meeting my NBN has cut out twice.
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Vanessa Lucchesi
(@VanessaLucches3) reported
@BSFootball @DimitriPeppas_ @lionsman33 I’d appreciate any sort of help! I thought it was bad NBN but apparently we just have the basic package of internet with iiNet! And it SUCKS
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mitch
(@m1tchAU) reported
@Telstra @Telstra follow me for using your nbn service
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Designs By Xavier
(@DesignsByXavier) reported
@Telstra I really need some help. I have Telstra velocity where I am and have complained multiple times asking for nbn to be put in my area and they said 12 months but it’s been 21 months since they said 12 and still nothing. Please send help
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momo
(@macylulu12) reported
@youarepurpled nah like honestly nbn here doesn't do ****. its still effin slow 😭
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Tazhys
(@Tazhys) reported
@NBN_Australia My service works fine now but whoever came should've added cable casing on
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Stephen Gentle
(@stephengentle) reported
@QuentinDempster @PaulFletcherMP Yes, and as Minister for Communications he’s also managed to do absolutely nothing to fix the huge problems the LNP’s disastrous broadband policy caused the NBN…
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TheLocalBoy
(@mickcruickshank) reported
@Telstra We have had the worst experience calling Telstra over these past 2 weeks. Everytime get a different story and a different number to call. Our aerial lead-in cable is physically discontinued, but no-one will send a technician. instead we're asked to check the lights on the nbn box
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Fazley Rabbi
(@frsurjo) reported
@BelongAU hey guys. I don’t have nbn from midday. Sent message to your support guys , After trouble shooting asked me to buy new cable. I did and it’s not working.I wfh full time and you don’t even have a phone support. Should I change to another provider?
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Fearless Friend
(@newcastleboyy) reported
@stufromoz father has exetel NBN service back and i tested the phone, it rang. Charlestown NSW
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Dwight Walker
(@dwightwalker) reported
I thought Amazon Web Services was down in my DC but then found my NBN was down with red light on internet as I could not ping from my machine past router - it is amazing how many things can go wrong at once - it takes a while to get to root cause - luckily I had logs over time