NBN Outage Report

Why is my NBN service not working?

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If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 04/20/2024 23:35

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (2%)

    Phone (2%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Perth, Adelaide, Brisbane, Melbourne, Brunswick Heads, Gold Coast, Griffith, Sunshine Coast, Cairns, Foster, Hobart, Caloundra, Millendon and Newcastle.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaPerth Internet
AustraliaSydney Internet
AustraliaAdelaide Internet
AustraliaBrisbane Internet
AustraliaPerth Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • imPikehh Alex (@imPikehh) reported

    @xEazey Telstra is the way to go. Never have any issues with them personally since NBN has rolled out (besides landline issues).

  • MichnPete1 Michelle (@MichnPete1) reported

    @Telstra sort your bloody NBN internet out - you charge enough - also what’s with the waiting time 45-60 minutes on your phone lines ??? What sort of a first class communications company runs a third world customer service

  • Bron118 Bron1 (@Bron118) reported

    @FetchStep @MFWitches had hands on in lots of local areas? or talking about one? Turnbull making a deal isn’t a conspiracy theory. but you go ahead and slander the workers cos the one ? Two? twenty? You “saw” being bad at there job is the reason the nation has the worst NBN in the world

  • bekibanana Rebecca Abdou (@bekibanana) reported

    Absolutely sick of @Telstra and @NBN_Australia. It’s been 3 weeks of non stop drop outs, 4 call outs, and no solution. If we get stuck at home again this is so unacceptable.

  • grouponegav Gavin Ryan 🇦🇺 (@grouponegav) reported

    @SaintMoe16 @Telstra @nbn Working from home, trying to remote access with WiFi, the modem signal light keeps going from green to orange constantly. I have to keep logging back in. It’s so frustrating, Telstra offer nothing

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @tgracchvs so the issue can be resolved as quickly as possible. When a provider raises a fault with nbn, this gets sent to their technical nbn support team who then works at resolving the issue, while liaising with your provider to pass on any update made available. Thanks, Amy 2/2

  • OZopa Reality (@OZopa) reported

    @Tesmanian_com Great news. Had an NBN technician in this morning. He explained how “****” the copper network is. We voted for fibre but Rupert Murdoch had his RW govt vandalize it to give 80% of Australians repurposed 30yr old **** copper telephone wires instead, to protect his cable business.

  • 0leaveitalone0 Chrissy Cruise (@0leaveitalone0) reported

    When you tell the NBN tech, the problem is at the node, but they send a tech out to spend 45 mins at your house only to tell you. "looks like the problem is at the node." oh, really? 🧐

  • Agitated_Panda AgitatedPanda (@Agitated_Panda) reported

    @NBN_Australia I'm not paying 100 a month to have no internet because you guys can't fix an issue on your system

  • theapathist theapathist (@theapathist) reported

    @weezmgk Quick question, with the severe storms and rain you guys get do you ever have NBN issues. We have locker sized boxes every 50 metres for the NBN, every time it rains they short.

  • mozdemir_au Mehmet Ozdemir (@mozdemir_au) reported

    @damovisa @NBN_Australia Same here a month or so ago, at least @Aussie_BB was good enough to credit me for the day's the outage occurred. Adds up when you're paying $150/mth for ultrafast.

  • iSub Sub (@iSub) reported

    NBN just dropped out mid movie. Rebooted the network but still offline. Modem shows connection so one of Telstra’s techs must’ve broken the DNS settings again… @telstra

  • IBtr14 Indella (@IBtr14) reported

    @JmarrMarr Truely my NBN is down more often than our adsl was.

  • GregNor49298186 Greg Norman (@GregNor49298186) reported

    @F111RAF Garbage. The $45 B spend was absolutely necessary. Minimal debt compared to Morrisons waste today. LNP have wasted $50B on Subs, & another $50b to repair NBN. Money spent on O/S goods.?LNP gave away the same stimulus that ALP did with handouts. Stop the LNP bias .

  • NoelBt Noel (@NoelBt) reported

    @iTnews_au "NBN to be the single fixed-line network operator for the majority of Australia, and that allowing more infrastructure-based competition to the NBN was unlikely to produce results." wow... these govt employees really said that? so competition was never good.... 1/2

  • Raids75877248 Raids (@Raids75877248) reported

    @Telstra Having NBN installed thru Telstra and it has been a long and drawn process with little assistance Just had an NBN piont fitted in my house in the worst possible position. Coming to the point where I will cancel my contract under the Customer satisfaction clause.

  • Richard33878882 Richard Hubbard (@Richard33878882) reported

    @Tolouisehansen @ScottMorrisonMP I would cancel all free trade agreements for a start. Invest in local manufacturing. Reinstate NBN FTTP for no charge, free education, primary, secondary and tertiary. Federal ICAC, collar the bastards and put them in jail. Ban Murdoch completely.

  • Agitated_Panda AgitatedPanda (@Agitated_Panda) reported

    @NBN_Australia cmon guys there's been an outage in my area since 12pm today its 11pm how has it not been fixed yet?

  • tgracchvs alea iacta est (@tgracchvs) reported

    @NBN_Australia @AnarchoNina Uh the fault is with NBN. You kept rotting HFC instead of installing fibre. Maybe fix that instead of trying to get people to endlessly and uselessly talk to their ISP?

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @sushedron Hi SushiDrone, we can confirm that nbn has encountered an issue that has prevented fault rectification from taking place. nbn is responsible for completing the next action that will allow the incident to progress. 1/2

  • trib Stephen Collins 🏔🥾🌲🌳🏹🎯🐕🐈 (@trib) reported

    @Aussie_BB I'm moving to somewhere you can't provide service to (satellite NBN only). How far ahead do I need to let you know to terminate my existing service?

  • 321Hero123_ 321Hero123 (@321Hero123_) reported

    @Wald0Gaming @NBN_Australia mad cuz bad

  • bldfvr Keira (@bldfvr) reported

    @telstra - why when most of Sydney is back on working from home is it impossible to get ******* help when the internet goes down!! My issue is now both that nbn isn’t connecting and 4G backup doesn’t transmit data, and no one will answer help requests. ******* FAIL.

  • ciaomeow Angie Retsos (@ciaomeow) reported

    @NBN_Australia Hoping this matter resolves soon. They keep saying there in contact with thier NBN internal support but no response.

  • loulatzis Tracey Loulatzis (@loulatzis) reported

    @Optus total fail yet again on trying to make changes to an nbn plan. An hour and a half getting transferred repeatedly then told that area is now closed! Please train your staff better

  • UnicyclesWill Will (@UnicyclesWill) reported

    After a month of trying to install NBN in my new rental (so many support calls), I opted for an express-posted home wireless router (4g). They delivered it to the shop below me instead of my unit, and now it's been sent back. Seriously can't catch a break.

  • JasonCr00446798 Jason Crosby (@JasonCr00446798) reported

    Would be nice if #telstra can properly respond to a NBN order/delivery issue that has been ongoing via their message app for 3 weeks. Someone call.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @Agitated_Panda If the issue is with nbn, they'll let us know by logging an Incident and we'll work together to resolve and provide updates to them. Please follow up with your provider for updates.2/3

  • grouponegav Gavin Ryan 🇦🇺 (@grouponegav) reported

    I am so sick of @telstra and @nbn internet going in and out constantly for no reason, they never say there’s an outage, but remember they always send you a bill. Internet in Australia is so third world its embarrassing 🤬🤬🤬🤬🤬

  • sushedron SushiDrone (@sushedron) reported

    @NBN_Australia #ConfigureTheBox dammit. I'm offline and we're going into another lockdown. Worst combination