NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (73%)
-
Total Blackout (11%)
-
Wi-fi (10%)
-
E-mail (3%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Sydney, Adelaide, Maclean, Launceston, Perth, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Eryn
(@whiskyfett) reported
@MyRepublicAU NBN down in Maitland AGAIN. This is happening too frequently guys.
-
Tejinder
(@singhtejinder) reported
@kauraverjit Ohh , my bad .. NBN is being laid … will that sell fast or some big lie :)
-
💧 💉💉 🇦🇺🇫🇷 butcherbird
(@butcherbird) reported
@helphelpandhelp @ejfuente @DanaScully2 If you don't need the landline you can just go wireless. I had the same issues as you so I dumped the NBN. Half the price for a better service.
-
Dunken K Bliths
(@DunkenKBliths) reported
@simonhackett The NBN that never was ...bring on Skynet !!!
-
golfon5
(@golfon5) reported
@VicOmbudsman who is responsible for ensuring @NBN_Australia provides the service a reasonable man would expect? @acccgovau
-
Bluesy
(@ProBluesPlayer) reported
Setting up NBN at the new place. Should I get the router that's offered from the service provider, or should I get my own online? Don't really know what to get in the terms of a router for NBN, streaming / gaming purposes.
-
Darcy Oldling
(@DarcyNewling) reported
Now into week 4 or 5 of trying to get @NBN_Australia to fix their equipment despite both me and Aussie Broadband providing records showing the fault on their end. What a joke.
-
Daniel Skelton
(@danskelton1) reported
@lukewinchester9 @EnronChairman Just blame the NBN network
-
Jordy Dog
(@Jordyandbrandy) reported
@NBN_Australia What. Croc. Can’t get an NBN connection tand no one at NBN cares. You can never speak to anyone from NBN directly. A classic example of a virtual monopoly designed to exploit the vulnerable and hold us all to ransom.
-
AJ Steel - Artist
(@ajsteelofficial) reported
from
Melbourne, State of Victoria
@NBN_Australia Thanks Jo, spoke to Optus, they logged a call with #nbn and the issue has been resolved.
-
The Duffster
(@DuffmanGay) reported
@4Qpolies TPG NBN here. I've had 1 outage in around 2 years of being with them. IT Support is excellent when I've needed it.
-
Narrabian
(@IanFrodman1) reported
@NBN_Australia we stayed in all morning waiting for your technician, who was due today. Didn’t turn up as vehicle had broken down, but no one called to advise us. What appalling customer service. You guys have phones right???
-
Mr. E.J. Fuentealba
(@ejfuente) reported
So Telstra just put up the price of my NBN internet service... just like that... a 6.25% increase!
-
Me
(@NnugYllas) reported
@ejfuente We currently have iinet VDSL we're moving less than 2kms away soon& can't get it so I have to lose speed on a lower speed NBN service or pay more for a faster NBN plan.
-
AJ Steel - Artist
(@ajsteelofficial) reported
from
Melbourne, State of Victoria
Anyone else having internet issues in Reservoir Victoria? #nbn #Optus
-
Simon Hackett
(@simonhackett) reported
@rexster Indeed, my initial reason to order Starlink for suburban Adelaide was as a backup Internet path because NBN over HFC has no in-street battery backup. My house has a battery, the NBN HFC network doesn't :(
-
Simon Holman
(@SimonHolman) reported
@NBN_Australia Not in our area it’s not. Old slow technology due to this ridiculous FTTN. Neighbours “NBN” internet is slower than my old ADSL was. Lucky I have @superloopnet and have a stable slightly faster internet.
-
whack-a-mole 🇺🇸🇦🇺🏴☠️
(@wackamole5) reported
@NBN_Australia Why can’t NBN fix my connection. First drops of rain and it drops out. Talked to ISP and they were told by NBN it isn’t consistent enough. Try working from home when your internet drops out. Frustrated!!!
-
Little Miss Grumpy 🍒 💉💉 (Sewer Rat 🐁)
(@JacquiBigTweets) reported
@ejfuente @CharmaineTT @southwin28 they are awesome! never had an issue. Telstra said it would take 2 mths to connect to nbn, Aussie i got the modem within 3 days and connection that night
-
June
(@June43378) reported
@Optus NBN issues in Belrose?
-
John Skinner
(@johncskinner1) reported
from
Sydney, State of New South Wales
@NBN_Australia The main problem is some providers take days to “diagnose” the issue when it’s v. clear what the problem is. This wastes time & resources. In areas of high failure @NBN_Australia should have some technicians based in the community to maintain this infrastructure! @stemplemanmp
-
CORY 😷💉💉
(@cjnetlink) reported
@MyArgue You'd think @NBN_Australia was conceived by #ScoMo for their lack of any responsibility at all. I'm steering clear of this NBN ****.
-
Diane Valli💉💉
(@Howzatdiane) reported
@Monocotyledon I understand fully. I got halfway through the process and then an email from the library arrived advising a MyGov seminar. The NBN Co presenter (yes) couldn't help. After 3 more attempts over 3 weeks suddenly it worked! Good luck.
-
💧simon holmes à court
(@simonahac) reported
@Kizza00066803 @simonhackett would be interesting to see an LCA… i've often been surprised to see how low the unit-cost of service can be when amortised over massive number of customers. 150t kerosene/launch, 34 launches for 20m potential customers… a coke can of kerosene per customer? better than NBN?
-
Pericles Bacchus
(@PericlesBacchus) reported
@grajagan1 @Telstra I had better speed and service before the nbn. Sydney, CBD. It also knocked out our blocks intercom. 3 years and still waiting…
-
Claire
(@AuspiciousTimes) reported
@danilic Is that because your NBN has problems? I can't even upload my Covid Vaccination certificate for a Covid Vax Checker for my work because of the inabilities of the NBN.
-
Sorry in Advance, Okies
(@D4RKM4773R) reported
@PaulFletcherMP @7NewsSydney @NBN_Australia WOW... comment deleted no shock there! I'll say again ~ "This design looks like a cheap and nasty knock off stolen from my designs"... but our corrupt LNP government would never do things like that would they ??????
-
golfon5
(@golfon5) reported
@NBN_Australia apparently you don’t provide any service guarantees. So what do we pay for? @ScottMorrisonMP this NBN is a farce.. it’s as if we live in a third world country
-
nbn™ Australia
(@NBN_Australia) reported
@pelli_69 We're sorry to hear this, nbn is planning to limit non-essential maintenance to minimise scheduled, planned outages in the weeks ahead to maintain network availability as much as possible. 1/2
-
Andrew Thackrah
(@AndrewThackrah) reported
from
Melbourne, State of Victoria
Hi @Optus my @NBN_Australia connection is down and your app is also down meaning I can’t report the fault. Suggestions?