NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Wi-fi (11%)
-
Total Blackout (11%)
-
E-mail (3%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Newcastle, Melbourne, Adelaide, Brisbane, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston and Warragul.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Newcastle |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Rebus Of The North
(@Rebus0906) reported
Twitter for iPhone not working, Tweetbot is. Found a few things didn’t work as expected. Radio saving the day. Have pre paid phone and chewing up data. Waitin for daylight Big generator running Abbott and Turnbull need horse whipping over this NBN disaster.
-
Jordyn 💋
(@____Jordyn____) reported
Find it so disgusting that @Telstra can increase the prices of the NBN premium plan but decrease the upload speed!! Seriously the price should be going down!!! 👎🖕
-
dsoWe
(@we_souz) reported
Ongoing issue with @telstra internet. 3 separate calls to @telstra to get help. On phone for hours. No resolution. @telstra sends Nbn tech. Nbn says not their use. Gee thanks! Let’s revert to smoke signals instead!
-
TPG
(@TPG_Telecom) reported
@get2satyajit Apologies for the inconvenience caused by the service downtime. Having had a look at the timeline, this issue was initially raised to NBN Co who conducted investigation on their network then advised they have found no fault. [1/2] -Charm
-
😷Camybobany. Distance, mask, wash your hands. 😷
(@camybobany) reported
Back again #MalcolmTurnbull...communication at this time... Your NBN has completely failed to provide a proper service for hundreds in FNQ, power is still out and I have just found out NBN is going to provide a GENERATOR in an attempt to enable the FTN to operate. 4 I think 🤔
-
nbn™ Australia
(@NBN_Australia) reported
@ajmxjain This has been raised with the appropriate teams to resolve and they have advised a Planned Remediation Date (PRD) of 06/03/21. This date is when nbn anticipates having the issue resolved by or be able to provide an update on the progress of the works. 2/4
-
kofeyh
(@kofeyh) reported
Strategic supply of copper wrapped around house, replaced with single cat6 run. When you spend as much to fix house wiring, as NBN would have spent just running fibre the last mile.
-
Comrade Weez
(@weezmgk) reported
Damn right it's 'consequential' to a disabled pensioner. $50 out of pocket for limpalong 11mbps replacement service is about a week's grocery spend. Not happy @NBN_Australia @iiNet
-
Peter
(@Rucky_Pierre) reported
@Telstra Jessica. I got no joy from support via chat. The issue seems to be with my router or NBN interface box as resetting these a couple of times appears to have fixed it for now. I realised this when I sent mail from phone via 4G but could not do so when on home WiFi.
-
Queen NomNom De Plume
(@stinginthetail) reported
@Telstra i'm on the messaging thing, Luke, someone came along, demanded to know what my modem lights were showing, i repeated I am calling back re NBN order problem. They went away again. I am only trying to call u guys back - this sucks.
-
Nigel Purchase
(@Nigel_Purchase) reported
The never ending NBN saga. 5 Mb/second. Starlink beta: 50 Mb/s to 150 Mb/s, and: "As we launch more satellites, install more ground stations and improve our networking software, data speed, latency and uptime will improve dramatically."
-
Comrade Weez
(@weezmgk) reported
@iiNet Faulty NBN service blows up every time there's a thunderstorm & the fragile equipment is MY problem? If every other piece of electronics in my house failed with every thunderstorm, that would be reasonable. It's not reasonable.
-
Cooper & Co Inc 🦄
(@CooperCodes) reported
from
Melbourne, State of Victoria
@agentm831 This was silly because the NBN is the wholesale provider and they sell plans to the telcos. So the NBN would never call a telco user anyway.
-
Paul C
(@72pac) reported
@Technorants @simonhackett If only you could have exerted some influence on the NBN about the network deisgn and upload speeds, jeez, I dunno... like WHEN YOU WERE ON THE BOARD maybe?
-
Noely ⚡️🏐
(@YaThinkN) reported
@kary_cee No, have seen him speak. He honestly thought the cheap **** cluster nbn version he gave us was all we deserved and still to this day won't admit he was wrong. Was even snarky and demeaning when it was suggested would need capacity for streaming TV. Still won't admit wrong.
-
Michael Faro-Tusino
(@MFaroTusino) reported
@oscarc168 My cousin had his service disconnected because someone signed up NBN with different isp & there was typo in address. No warning letter or comms service was being disconnected - no ownership for where error occurred. 1 hour to disconnect - 5 days to reconnect.
-
Phteven with a pee haitch
(@BroHilderchump) reported
@belakor9150 @Aussie_BB @Telstra NBN? Gee not much goes wrong with that. I had similar issue. Turned out I had a faulty "prioritise" on one of my wifi clients. Once I reset it went away. A common thing if you are using Google Nest.
-
Kary
(@kary_cee) reported
@D_Melissa2 @HelenSm76464997 @TurnbullMalcolm I think he is decent, but I agree that he did muck up (with Abbott and Murdoch's help) the NBN. He also did not go far enough on fixing the climate issues that he could. I view his PM-ship as disappointing. Because he seemed held back by the dark forces at work in his party.
-
JoeW. I block Racists, PC wankers, RWNJ, fascists!
(@joew49) reported
@NBN_Australia Yes and they improved the service for a short while. However, it is now back to the bottom! I have close to two thousand TestMyNet results (JoeW11's Speed Test Results) and it's woeful! My VoiP phone service is not of acceptable quality and neither is the NBN Satellite service!
-
N. Malone | Etani Book 3 Out Now
(@NMalone8) reported
@Monty_Quinn @Telstra @NBN_Australia Not being slow in the middle of the day while I'm trying to work at my day job would be great too. 👌
-
😷Camybobany. Distance, mask, wash your hands. 😷
(@camybobany) reported
@On_Da_Ball3 Yep, it’s crazy weather, cyclonic weather yesterday, BOM doesn’t call a cyclone, damage to trees and fences, no power, no mobile, no NBN. Now cyclone is moving off the coast, calling it 🙄 We still don’t have power and no NBN 🤬
-
Kate
(@Redback) reported
Day 12 without our @telstra NBN service. Making it pretty hard to run a medical service during a pandemic guys.
-
James Bracey
(@jamesabracey) reported
Today is a great day. Finally got rid of the ********* that is the #NBN once and for all. No more downtime, no more disconnects, no more bs waste of time tech visits. #NBNSucks and I'll never, ever touch it again.
-
Hunter Page-Lochard
(@hunterpage) reported
@SithLibra @NBN_Australia There is an outage in darling point. The telegraph pole on new south hd was down yesterday. Not sure when they will have it up and running, they don’t mention a time period. Just 10 days. 🙄🙄
-
Comrade Weez
(@weezmgk) reported
@iiNet We're not using mobile data. We're using fixed Fon wifi on one of our neighbours' Telstra services to replace the lost fixed NBN service
-
Janelle Newell
(@NewellJanelle) reported
@Optus It took TWO hours for nbn to finally say we have an outage. TWO hours, multiple chats and phone calls you!
-
Darryl Bain
(@DarrylBain1967) reported
To those that intend to vote for the coalition, what would it take to change your mind? R U OK with rorts - pork barrelling, holidaying during a national inferno (initially lying about it), child care fail, aged care fail, NBN fail, submarines fail. What about **** cover ups?
-
Cooper & Co Inc 🦄
(@CooperCodes) reported
from
Melbourne, State of Victoria
Just had a lovely call from a Scammer saying they were from the NBN and someone had jacked into my Modem and it was an important security breach. They got me to open the Terminal and run a netstat command to show me all the bad connections
-
ecojag
(@ecojag) reported
@PhillipAdams_1 He thrashed, bashed & crashed the NBN as a 'world's best'. As NBN started rolling out, he'd arrive at the Dispatch Box to jeer, smear & then cheer any negative commentary from his benches. Never forget, he corrupted NBN by mixing fibre with corroded copper, blue asbestos network.
-
Hamish Lindsay
(@HamishSL) reported
Never ceases to amaze how garbage @NBN_Australia are. Faulty HFC modem, can't connect, won't send a tech out to check the line/modem, won't replace the Arris modem due to a shortage. Proprietary tech means can't swap it out for something else. What is even the point of them?