NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Innisfail, Brisbane, Melbourne, Adelaide, Perth, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Total Blackout | |
| Innisfail |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Maz
(@maz_net_au) reported
@NBN_Australia Well you'd hope the best years are ahead of you when so you're provideding ADSL2 speeds to millions of customers on your FTTN network. Otherwise you'd have to give up and accept that FTTN can't compete with 5G (or even 4G in many cases).
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Michael McKenzie
(@MickMack73) reported
@NBN_Australia any danger we can get an update on service in Ardeer Vic? Been dropping out for 3 weeks and we've now been without service for 5 days. Your website says the issue will be resloved on the 21st of Sept!!! @VodafoneAU useless in their comms to customers.
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Ferdie Khnopff
(@FKhnopff) reported
@RichardKGrump @TPG_Telecom It depends what you're after. Better customer service, user friendly access to your account, cheaper prices or access to a more reliable network? What is important to you? Each service is different as well. NBN is more likely to be about price. Mobile is about coverage.
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𝙉𝙊𝙍𝙆𝙄𝙀
(@norkietiger) reported
@WhistleOut_AU But nbn witeless still costing me over 80... starlink has never looked so good.
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GP
(@Glennbridge) reported
@fukawi2 @NBN_Australia x1000! I disconnected my slow copper FTTN service and went with Starlink. Now a waiting game for Fibre - which seems to be many years off.
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Markmywords
(@MarkMyWordsOf) reported
NBN is a joke this is the 3rd stream night in 2 weeks that my internets been down #Australianproblems #AUS #NBN
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Michael Still
(@mikal) reported
TIL that not every new apartment building has an NBN service. Apparently the builder can choose to use someone else. Wasn't the universal connectivity the whole idea of the NBN?
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Matthew Corda
(@MatthewCorda4) reported
@SkyNewsAust Did nothimg to there nbn,wifi Was ****,still is.
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💚 Daemera Dullahan 💚🔞
(@DaemeraDullahan) reported
Keep getting nbn ads and one of the girls in the ad has this really nice gaming pc set up just to play farmville. What ********!
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Richard Wright
(@RichardKGrump) reported
@GT_AUS @dinksella @TPG_Telecom It's not TPG. It was worse with Testra. I'm sure the problem is with NBN. But I don't have a contract with them. I have one with TPG.
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Michelle Sullivan
(@misullivan) reported
@RichardKGrump @TPG_Telecom I’m with iiNet and Internode (business connections).. both are excellent (both are now part of TPG).. all my problems except a very technical one about IPv6 have been NBN problems blaming everyone else and trying to hide their own failings.
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.\dam Gwynne
(@gwynne007) reported
@DeanRosario Why am I an NBN customer? Because they gave me free Fetch and Optus Sport for 4 years. On renewal 3 mths ago (after price increase) i got old price (80/mth), a $17/mth discount on Optus Sport, 10% off Amazon Prime/Netflix plus 6 months free Netflix and $20/mth discount for 6 mths
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Graham J Hawtin
(@GrahamHawtin) reported
@mjrowland68 @BreakfastNews Hi Mike, I'm CURRENTLY (!) an Optus customer (mobile ans also NBN internet) and so far nothing at all in terms of comms or advice. This is an absolute gift for its rivals of course....
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C Tan
(@chequers7) reported
@RichardKGrump @TPG_Telecom With TPG for 10 years now and last 5 NBN in Melb metro. Have not had any issues. However if you can get 5G coverage, speed is almost as good as NBN
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Miro Jurcevic
(@mirojurcevic) reported
@natecochrane Optus / Telstra / Vodafone dug their own graves when they demanded the NBN become a multi-technology network This will indirectly accelerate the demise of copper cable and oddball wireless systems in the big data cleanup Starlink is looking good.
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💀 Bex 💀
(@bexta89) reported
Just had a "delightful" scammer on the phone from "NBN security company" telling me my nbn was compromised. Told him he wasn't going to scam me and he responded with "no ma'am, I'm not going to scam you, I'm going to **** you" and he hung up.
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Sigmunds Droid
(@sigmundsdroid) reported
@danilic bad luck. the NBN wasnt built by them. otherwise it would still be dialup
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Pete Repeat
(@PeteRepeatAber) reported
….. Back when NBN was first rolled out, I was constantly getting network dropouts. I lost count of the times I contacted Optus about this over 9 months. In the end, I contacted my local Federal MP who got the issue fixed in days. To call Optus a “technology company” is…
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David
(@singaporedavid1) reported
@SpaceX Getting a very slow between 5pm and 9pm but unlike the atrocious NBN there are zero dropouts. Having said that, you are going to have to sort this issue out sooner than later to avoid complete failure of Starlink in Australia as it’s just to slow due to congestion.
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Simon Wright
(@simondotau) reported
@NBN_Australia 2. When a customer notifies RSP that they are vacating a premises, NBN should send a flyer (tailored for the connection type) to their letterbox showing exactly what equipment must be left behind. NO cheerful help-the-next-person language. Tell them what they're REQUIRED to do.
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Grant Wallace
(@wallysaurus) reported
@TPG_Telecom I have an outage at home. Nothing listed on your site or on NBN, and I can’t access my tpg account either, keep getting an error message! Help, postcode 3071.
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Shrey
(@SpanishPear) reported
New house blinds don't really shut well :( But since getting keys at 9 I've already sent the landlord two emails about different issues and had a phone call to get nbn + gas + plumber approved so I feel bad asking again to fix blinds cause it will probably need to be replaced:(
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Simon Wright
(@simondotau) reported
Just one damn web page please. (Actually, one web page per CPE variant.) All it needs to contain is a photograph of an NBN branded Arris modem, its power supply, the coaxial cable, and a notice in large font saying "THIS STUFF DOESN'T BELONG TO YOU. IT STAYS WITH THE BUILDING."
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💧 Vacuous the vaccinated.
(@VacuousNess) reported
@droverdriver61 1. Because it’s ‘schooling’ not ‘education’. A lot of it is chronic underfunding. Under resourcing etc of education system(s). Families which don’t value education / poor literacy at home. Then there’s less libraries on communities and poor national NBN access
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Edward Vukovic
(@RutegerJones) reported
@LiminalLadybird @sirbellabop I wish. I have three extenders to push this week arse signal around the house. Nbn my arse.
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Recurver 🎯
(@Barebower) reported
I will never forgive Tony Abbot and Malcolm Turnbull for the absolute mess that is the NBN... Between them they successfully delivered an utterly appalling and chaotic mess...
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no name
(@AmandaNonBinz) reported
from
Sydney, State of New South Wales
@ryan_racz @Stephen___Burns @SpaceX NBN compared to global partners, is already slow and out of date lol
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Michael Reid
(@michael_reid_IT) reported
@RichardKGrump @TPG_Telecom @launtel You can provision a free 7 day trial - if you have FTTP, that can be provisioned on a separate UNI-D port on your NBN box so you don't even have to cancel your existing service. Set it up, move your router to it (or plug in a different router) and use it.
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Maz
(@maz_net_au) reported
@NBN_Australia Does it say anything about building a network?
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Tibor
(@Tibor97096253) reported
@gracextwo That's great, you should call it the National Wind Network (NWN), because it'll work about well as the NBN and cost the taxpayer just as much.