NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (77%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (3%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide, Vasse, Perth, Robertson, Mildura, Ballarat, Mullumbimby, Shepparton, Forbes, Central Coast, Dunsborough and Griffith.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Sir Peter the Bogan
(@P_bogan) reported
@QuentinDempster Just a heads up. I got Labor's Fibre to the Home NBN. I have a 1Gbit yes GIGABIT connection to the Internet. For $99/mth. Imagine if we all had a GIGABIT connection. That NEVER breaks down. LABOR.
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Elongated Musks AKA Dave Banks
(@VoteOnPolicy) reported
@NBN_Australia @yiggs Just upgrade the network to #FTTP. #HFC is absolute crud... #auspol
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Michael Riley
(@lifeofriley2020) reported
@TPG_Telecom 13 Nov contacted you to book NBN connection TODAY. Thanks for telling us today “oh NBN needs a cable so can’t do it till Dec 15.” Did you not think to coordinate all this back in Nov? Hopeless service and coordination from TPG. Long term customer not happy!!
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Jason Andrade
(@jasonandrade) reported
@johnb78 Hey @Aussie_BB do you have a “staff” recommendation for a failover router ? And do you offer a failover plan that you can bundle with your home NBN service?
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alex䷰stopheles
(@technihilism) reported
it must be nice to live in a semi-modern country where the internet doesn't just crap out for hours on end every other ******* week due to "scheduled maintenance", because thanks to @NBN_Australia we sure as **** are not one of those countries
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Lachlan 888
(@Lachlan_Mc) reported
@MyRepublicAU why is there ANOTHER bloody network outage again for hours tonight? it's not NBN. the fttp is robust, you guys have it out again tonight.
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Arbi Asadoorian
(@ArbiAsadoorian) reported
@Telstra @NBN_Australia which one of you useless ones has an outage again at the start of the day??? Why are your networks so crap???
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Pete
(@petebarron) reported
Upgraded to 5G as recommended by @iiNet and have been down most of the night. Never had this issue with the NBN and have been on hold forever trying to resolve. No issues in the area according to their site - epic fail for a telco!!!
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Koliamik (parody & impersonation of myself)
(@Koliamik_io) reported
@BrowntownBrew @TMFScottP True I may not understand physics, but I understand consumer cost. And #NBN is a poor return on my money.
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Mal Briggs
(@malb) reported
@BelongAU @ummmwhat2468 Same issue postcode 2913 FTTP NBN. Some general announcement would help, problem seems widespread.
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Wayne's Account. 💉💉💉💉
(@ShakesFirst) reported
About 4pm lightning gives us a blackout for 2 hours, now a big bolt of lightning knocks out the NBN. Glad I have unlimited downloads on my mobile plan.
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JP
(@jsal0988) reported
@AnnastaciaMP I mean we really should double down on products that have shown short@duration of action, ineffective and highly toxic? Another nbn..wasted taxpayer funds
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Dean Styles
(@deanmstyles) reported
@TMFScottP It's interesting to consider the scenarios that could have played out when COVID hit had we a) remained with slow ADSL or b) gone with Telstra's initial proposed FTTN upgrade with the condition of being stuck with them and only them as the RSP or c) the original FTTP NBN.
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bella
(@cobaltvelvets) reported
@Telstra Actually after waiting for 20~mins it started working. So I guess it takes a while :) Just to clarify though, we can only have one active NBN service at any time correct?
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Kevy W
(@FromALandUpOver) reported
@Telstra Nbn has been out for 3 hours. Now waiting for some ‘help’ for 40 mins
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Chris
(@kebab_chris) reported
@NBN_Australia @lsilkab After how many billions? Even in populated areas it’s ****, and the eyesore boxes with pointless batteries that beep relentlessly when you refuse to BUY a new battery(that never did anything anyway) is sickening. If the government actually cared NBN and Telstra would be dissolved
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David
(@dalnishi) reported
@NBN_Australia Truthfully we have been through this for 3 months at the start and we told its nbn fault but you guys wouldn’t help, unless you can move the node closer to our house then it’s a waste of my time again
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Marco Luthe
(@Saphod) reported
Dear @Telstra, there was a short power outage in Doncaster East VIC 3109 on Sat 3 Dec. Since then, our internet seems to behave weirdly again, as it always seems to do after a power outage. Let me explain (again).👇 (1/7) @NBN_Australia
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Jay
(@Jay25701165) reported
@BrowntownBrew @TMFScottP I'm unsure what you're talking about the libs plan never went forward, that's why labour won and we now have NBN? How can they have installed "more than planned" if it wasn't ever implemented?
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🌙🦋feo
(@faelunalight) reported
@Telstra My dad has been on your app on your customer gold support talking to your lot constantly and he keeps getting the same bullshit over and over He will be filing a complaint tomorrow if the nbn blokes are not at our house by 5pm today
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🇦🇺_wolfcube_🏴☠️
(@_wolfcube_) reported
@NBN_Australia I’d love to watch it but my nbn is so **** it won’t load. Haven’t been able to game in months because of it.
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Sev Romero
(@sev_romero) reported
@NBN_Australia I had faster internet speeds 20 years ago. Now my internet can't cope. NBN continue to gaslight their customers and refuse to fix their faults.
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Burnie
(@Burnie33509316) reported
@GrogsGamut Remember the LNP destroyed the Au Post career of Christine Holgate over $20,000 that was well earned after massive deals done to get banks to pay for Au Post banking service provision. In 2020, Govt entities paid out $12.8m in bonuses to entities like S. Hydro, NBN & not a peep.
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Shay Hồ 🏳️🌈💉💉💉
(@madeupbyshay) reported
Hey @iiNet @NBN_Australia is down in Ryde 2112 just after the thunderstorm. Can you help check?
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Arnav Sharma
(@arnav_sharma) reported
@Telstra - disconnected my internet !! A week in advance, chat support is ridiculous and so is your timelines to fix a problem. And then your so called move team is another level of stupidity, just blaming @NBN_Australia for its incompetency. Time to switch!! Had enough in a day
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James Atkins
(@Invghost) reported
@NBN_Australia fix your **** in Devonport. Been having 5 outages an hour. For a content creator this is crippling.
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Vae Stevens 🦄🏳️🌈🏳️⚧️🐉
(@StevensVae) reported
@NBN_Australia @YoG49957282 Multiple ISP are down reasonably confident it's an nbn issue any release for an eta??
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moe
(@hajjm0) reported
Optus and Medibank must pay big for the **** they’ve put us through. I’m getting 5-10 scam calls every day, from different numbers to upgrade my NBN connection, it’s becoming super disturbing wtfff!!!!
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oli
(@YoG49957282) reported
@NBN_Australia no internet in Perth for the last 30 mins, has there been some sort of data breach or major problem distrusting connections?
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Vae Stevens 🦄🏳️🌈🏳️⚧️🐉
(@StevensVae) reported
@RussellHarrower @NBN_Australia @Pentanet_ISP Zettanet is down in WA as of 30 mins ago Best I have is it's major issue