NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Perth, Melbourne, Brisbane, Sydney, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington and Sunshine Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Perth |
Wi-fi | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Crispy.
(@JulianCrisp) reported
@NBN_Australia It's been at least three weeks since we've had an internet connection.. This is unacceptable. I'm a system integrator and my wife works from home. We're paying a fortune in data from @Telstra. Fix our **** before we just switch to @SpaceX Starlink. What. A. Joke.
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🌺Michael Dowling 🌺💉💉💉KickOutLNP
(@MeckeringBoy) reported
@normanswan @drkerrynphelps We gave the world the exemplar of how NOT to do broadband Internet when LNP sabotaged FTTP for its slow, unstable, corroding FTTN MTM that dies in floods, fires, storms, outages & has cost us MUCH more than Labor’s original perfect fibre network. Pissed our💰away. #auspol #nbn
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Daniel Browne
(@darkjian92) reported
@NBN_Australia If you choose to look it up, you may find some details of my grievance under complaint #15427064 raised with NBNCo - which was also quite difficult to do given NBNCo's pass the buck/blame mentality.
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|v| 0 |•| ! + 🔹
(@m0h1tD) reported
@Telstra 2/2 The NBN tech didn’t turn up on either of the 2 seperate scheduled times.We then use the T24x7 app for 3 hours to end up being told by Telstra tech on the other end he can’t find the service at all & is disconnected 2 mths prior which is incorrect as it was working till 18/12
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Tim
(@tim_m22) reported
@samuelllmac I kinda miss the simple days where a bird could sit on a NBN tower and disrupt the internet service of a town
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Professor Jimbles
(@Prof_Jimbles) reported
Super not fair to have another NBN outage bang on go-live time. I had enough time to mess about with all my stream settings and go live to the pre-stream, right for it to fail as I switched to my face.
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David Gardiner
(@DavidRGardiner) reported
@NBN_Australia Called @Internode and they've confirmed the regression and they've updated the NBN ticket to indicate the problem has reoccurred. Now to wait for the response
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Michael Walker
(@mdfwalker) reported
On another note. We moved into a new property in October. No internet issues. In December, the internet started to drop out. We rang our provider and were told it was a NBN issue. NBN tech comes out and says he has to replace the cable to the house. Fixed? No. #NBN
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Sam Harris 🌸 🌹🐕 THATCHERITE! Robespierre LIVES!
(@Dockairne) reported
The NBN is the most inefficient shitful organisation on the planet. No internet since 22 December provider can do nothing because issue is NBN node. NBN spin and bullshit is unbelievable. Do you ******* job & stop pretending the provider can fix YOUR infrastructure outage.
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Daniel Browne
(@darkjian92) reported
@NBN_Australia I'd actually like a public response to this, Manasvi. Private dealings with NBNCo have been bitterly disappointing for me in the past, and their ongoing failure to fix technical issues has been a feature of my life since late 2017.
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Hayley
(@The8ayley) reported
I've been without internet for 18 days, I work from home and I'm losing money because of it. Hurry up and fix this @NBN_Australia @Telstra
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TJ Bird
(@tjbirrd) reported
NBN been ignoring the senior support case manager at the ISP handling my no internet for the past 2 weeks Glad to know I'm not the only one being ghosted this year 😌😌😌
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Daggy Dad
(@daggy_dad) reported
@NBN_Australia how do I send a complaint? The NBN Complaint Management Document says call 1800 687 626 but there isn't a complaints option. The other option is via Contact Us webpage, but there's no info there. How does one make a general complaint about NBN?
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Joey Mann ↙↙↙
(@iosefmann) reported
@DrewPavlou had the government not sold telstra, they wouldn’t have had to buy back their obsolete copper network for billions to build turnbull’s terrible nbn (though admittedly, could they have had the foresight?)
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andrew keith
(@andrewkeith80) reported
@NBN_Australia My TIO complaint number is 2022/01/00134 . I have contacted the member for baulkham hills and member for mitchell in assistance to get my Internet fixed. 7 technicians have come and verified its corroded TAPS, and poor signal on the lead in cables.
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Zenstrukt
(@zenstrukt) reported
@GolfAlphaGolf @NBN_Australia Here I thought NBN issues plaguing me since December was bad. Feel for you bud!
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Daniel Browne
(@darkjian92) reported
@NBN_Australia A question for NBN - who can we, as Australians suffering with your disgusting disregard for consumer law and failure to provide and maintain an essential service, hold accountable legally for faults you fail to fix?
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DaVros
(@DanWeLL8) reported
@OtherAudi @ianclarkeAU @AlboMP Robodebt didnt fail per sec, it was simply too harsh. And Labor designed it, Libs merely put it into action. Subs contract break didnt cost 10's of billions. Which rorted grants? The Aldi bag ones or NBN for Armidale or highway upgrade for Port Mac? They did need it initially.
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|v| 0 |•| ! + 🔹
(@m0h1tD) reported
@Telstra 1/2 We have had a case open for a faulty NBN FTTC service since 19/12..since then we have been stood up twice by NBN tech who was supposed to arrive onsite to fix.We hired an tech to be present onsite to assist withNBN tech to whom we had to pay 10 hours of time cost plus travel
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🌺Michael Dowling 🌺💉💉💉KickOutLNP
(@MeckeringBoy) reported
We gave the world the exemplar of how NOT to do broadband Internet when LNP sabotaged FTTP for its slow, unstable, corroding FTTN MTM that dies in floods, fires, storms, outages & has cost us MUCH more than Labor’s original perfect fibre network. Pissed our💰away. #auspol #nbn
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Helen Dyjak
(@singingeyes) reported
@MeckeringBoy My NBN connection is extremely poor!
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Riff Jet
(@TheRiffJet) reported
I really hope your nbn sales team is not a sign of the future customer service. ZERO out of 10.
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Pepti-
(@Pepti_) reported
@NBN_Australia What a "caring" way to say you dont give a ****. Called up and asked nbn for an inspection for our internet because it has gone out 5 times everyday and no response was made back
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andrew keith
(@andrewkeith80) reported
@NBN_Australia My TIO complaint number is 2022/01/00134 . I have contacted the member for baulkham hills and member for mitchell in assistance to get my Internet fixed. 7 technicians have come and verified its corroded TAPS, and poor signal on the lead in cables.
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kceebuz
(@kceebuz1) reported
@NBN_Australia repeated cancellations by @Skybridge NBN service partners. Regional Australia neglected.
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WegsGaming
(@WegsGaming) reported
@NBN_Australia no internet for almost 2 days now… what’s going on and don’t give me there’s an unplanned outage. Was working fine after the storm and then randomly the next day stopped working and still isn’t… #ACT #Canberra #Spence
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Daniel Browne
(@darkjian92) reported
@Malk_AU @NBN_Australia Same issue here, and I'm absolutely jack of it.
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Cong Nguyen
(@congxdev) reported
Whenever skies look gray to me and Trouble begins to brew Whenever the rain becomes a downpour My #nbn internet goes poof
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George Whitefield
(@GWF61) reported
@WesleySouthcott @SincDavidson What do fixed line phones have to do with fibre NBN? But you are still incorrect about 5G compared to a full fibre network.
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studioprisonΞr.eth
(@studioprisoner) reported
@tjbirrd Bad time of year for it. I worked at Nbn. Most likely whoever is dealing with it on holidays for a couple weeks