NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 03: Problems at NBN
NBN is having issues since 10:40 AM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Orange, Sydney, Sunshine Coast, Adelaide, Melbourne, Perth, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Brisbane |
||
| Brisbane |
Internet | |
| Orange |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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gem
(@morgenstern28) reported
@samanthamaiden NBN never talks to users. They only communicate with telcos. So if as a consumer you get a call, text, email from NBN you know it’s a scam.
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Mary Garden
(@marygarden) reported
Been on hold for an hour on phone for @Telstra Technician from Total Microsystems who was here for an hour & checked everything said ring Telstra. Speeds upload & down abysmal here. And can't get NBN.
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listen2me
(@ListenOnly2Me) reported
@NBN_Australia @michelwo Seems a lot in Balmain went down. ... at the same time. Then back up ... at the same time. I suspect nbn rolled out a firmware that was faulty then rolled it back.
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Rory Cook
(@RoryMCook) reported
@NBN_Australia It would be better if I didn't have to wait a week for an appointment with an NBN technician! Any response to why you can't service people faster? My ISP doesn't control YOUR tech's why are you passing the buck to them?
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mickandlozzie@gmail.
(@mickandlozzie) reported
from
Sydney, State of New South Wales
@Telstra so 2hrs on the phone, get disconnected and no one calls me back. My service transition to NBN has been handled terribly. I need my broadband service back on please
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Nuno Simao
(@simao_nuno) reported
@Telstra nbn and 4g not working over here in earlwood since Saturday. Trying to get this sorted with no luck. What's going on ??
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food truck drove away with my debit card
(@fart) reported
@NBN_Australia hey, i've been waiting on service activation on a service class 3 property for over a week. isp says we're waiting on nbn. can i get a better idea of when i'll be switched on?
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Kylie - time to move home :(
(@Loeysmob) reported
All they could say as sorry, oops. Never had such bad service from a provider before. So much for the NBN to be finished it's roll out. No idea how long we will have to wait for a technician to come out to the home. They couldn't tell us. #angryworker #nbnco @NBN_Australia
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🎗Sara 🍀
(@iQ_S4R4) reported
@Telstra Reason this didn’t get fixed is coz @Telstra & @NBN_Australia are too busy pointing fingers at each other. NBN roll out is the worst thing that happened to internet in Aus & Telstra is stuck with that but Telstra also has no issue charging arm & a leg for non existent service.
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Alex McDonnel
(@AlexDGlengarry) reported
@samanthamaiden That's an oldie. Other one is caller who says NBN has discovered problem with your modem. NBN never deal with public (there are rare exceptions) even Telstra or other retailers don't ring you out of the blue to tell you you have a problem.
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Ian Werner
(@eezywerns) reported
@Senator_Patrick @drkerrynphelps Well the Libs ****** up the NBN big time. These subs were always going to be a **** up. Now it’s getting just stupidly so. Couldn’t run a footy club chook raffle these useless bastards.
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TPG
(@TPG_Telecom) reported
@IanRoyall You are correct, Ian. Installation of NBN service generally takes less than 10 business days, but can take longer in some cases, depending on the demand of NBN services in your area and the availability of the NBN technician to perform the installation. -Basil
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Long Zheng
(@longzheng) reported
Switched from @Aussie_BB to @superloopnet NBN because AussieBB's network routing was causing ping issues on various services. Signed up, new service active in 10min, so far very happy with same speeds and much better pings.
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Debra Bond Designs
(@DebraBondDesign) reported
@NBN_Australia Apparently the reason for the cancellation was that they couldn’t make it, which seems very far fetched considering they made it to our next door neighbour’s house to fix their NBN. I’m sure you can understand why I’m beyond frustrated!
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TPG
(@TPG_Telecom) reported
@IanRoyall The information is correct but for addresses that has applied for NBN service, the ADSL disconnection will be postponed until the NBN service is activated. -Mel
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Debra Bond Designs
(@DebraBondDesign) reported
@NBN_Australia I spoke to my provider and they said NBN cancelled this morning’s appt at 9pm last night without notifying anyone. The technician fixed the house next door today but I have to wait another week? It’s very unfair and terrible service! How am I supposed to run my business?
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Pete Muney
(@mewnz) reported
It really rubs my rhubarb when @NBN_Australia makes me take 4 hours off work to stay at home for a broken appointment.
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lauren ferri 🌻
(@lauren_ferri) reported
Just another reason I'll NEVER sign up for @Optus again - cancelled NBN just to be met with a $224 modem fee I didn't even know existed and was never told about :) cheers, hope u go out of business x
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lauren ferri 🌻
(@lauren_ferri) reported
Just another reason I'll NEVER sign up for @Optus again - cancelled NBN just to be met with a $224 modem fee I didn't even know existed and was never told about :) cheers, u suck x
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RionTheSadPanda
(@RionTheSadPanda) reported
@NBN_Australia Massive issues relating to speed since rain has commenced in Gold Coast. Speed test indicative of issues relating to speed, currently in pacific pines. Running 50mbps line, currently not even getting 2mbps. Problem commenced about 50 minutes ago, tried everything!
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TPG
(@TPG_Telecom) reported
@Dr_Draper Hi @@Dr_Draper, your NBN install appointment has been moved on Wednesday, 20th of Jan 2021 between 1PM-5PM. Pls ensure to be at the premises for the service activation. If you need anything else, feel free to drop us a message. Keep safe! -Geli
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Carl Davis
(@CarlDavis3197) reported
@samanthamaiden They get you to download remote software to help fix your bad NBN. Once loaded they can do whatever they like on your device, had approx 40 of these last year.
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Lady Brilliant
(@LadyBrilliant_) reported
Ah ha! There is a fault on the NBN line which is causing some stability issues. At least the bro and I know we are not going completely crazy anymore. They will be arranging someone to look at it.
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TPG
(@TPG_Telecom) reported
@IanRoyall Hi Ian, since the order to upgrade your ADSL to the NBN service is already in progress, the disconnection will be postponed as the preparations are already set. We understand that the installation has been set and updates will be given once available. -Basil
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TPG
(@TPG_Telecom) reported
@IanRoyall The information we have provided you came from our Provisioning team who directly coordinates with NBN Co for service installations. If you have concerns about this, we can have them contact you. -Mel
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Debra Bond Designs
(@DebraBondDesign) reported
@NBN_Australia There are NBN technicians in my suburb today fixing the NBN outages from Friday’s storm, so why can’t someone come here today to fix it as per the 3 text messages I received telling me about my appointment this morning???
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anitranot
(@anitranot) reported
@jasondowns joke right? the NBN guy today told us the problem with ours is upstream and the node-thingie is broken but they won't be replacing it because it costs 5K.
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listen2me
(@ListenOnly2Me) reported
@NBN_Australia It was location wide and went down and came up at the same time. Multiple carriers. Of course you could pin point it.
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Fiona B
(@grissomsladybug) reported
@NBN_Australia So sorry to be a pain, but is there any way you guys might be able to help? I've been waiting for @Telstra to respond for over 2 hours now.
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TPG
(@TPG_Telecom) reported
@IanRoyall We understand that you want a sooner schedule for the NBN installation, however, it is the earliest available schedule that we can get from our Wholesale provider. Your ADSL service should still work, while waiting for the installation of the NBN. -Basil