NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Adelaide, Rosalie Plains, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby and Goombungee.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Brisbane |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Peter
(@psg_au) reported
@NBN_Australia On the odd occasion that a NBN Tech does attend, it is usually, "Yes, I can see the issue, you need a new cable run in.... Oh no, its not on my running sheet, I won't be doing it.. You'll have to get your provider the escalate the issue".
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CritHappens_Gaming
(@RealCritHappens) reported
Due to an issue with my NBN, Throwback Tuesday is cancelled at this stage as I am unable to put load onto the link. NBN tech scheduled to attend Thursday so Friday Night Shenanigans will go ahead as scheduled. Apologies for the inconvenience.
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Peter
(@psg_au) reported
@NBN_Australia I have PERSONALLY been involved in at least 5 other premises where the NBN have been asked to attend to fix issues by Telstra, Optus and Aussie Broadband and it is the same broken record. Appointments get cancelled regularly.
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melissa
(@dollybird1963) reported
@Optus Hi, our NBN is out in 3029...is this a known outage?
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Stilgherrian
(@stilgherrian) reported
@D_Keating It doesn’t matter what the story is, any mention of the NBN will result in people going on about fibre. “NBN admits to accounting errors following data backup failure.” “Replace the copper with fibre!”
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Ash
(@AshKyd) reported
Scheduled NBN outage just popped up in my calendar starting right about now. I suppose it's time for bed anyway.
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Conor
(@TotallyNotConor) reported
There's a ******* NBN outage **** this country
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☂ Newcastle Guardian🇦🇺
(@NewcastleGardia) reported
So NBN News @nbnnews can we expect a FULLY detailed report, on why your programs for the best part of the day have been disrupted. Not just a 10 sec, Oh it was the ( Network problem, but an explanation as to exactly what the problem was.
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Netrunner Card Generator
(@NetrunnerGen) reported
Scaphonyx NBN •••• 8 credits Ice: Code gate - PSI. Strength 2 Rush Work: you may trash up to 3 cards from HQ. Decrease rez cost by 2 per card. ↳ deal 1 net damage unless the runner pays 1 credit
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TPG
(@TPG_Telecom) reported
@GSkullWarrior We understand that the issue has been frustrating but we cannot find a problem in the NBN network. We've seen here that the modem has been restarting itself. May I ask you to do a hard reset on your modem? 1/2 -Geli
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OnlyPhazz
(@phazzles) reported
from
Sydney, State of New South Wales
My nbn is down
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CritHappens_Gaming
(@RealCritHappens) reported
@NBN_Australia Hi Adam, I am confused as to why a line fault at external of site requires someone home. Issue will be corrosion on line due to excessive rain which is an external repair. Wouldnt be cancelling stream if I wasnt required to be home to fix something outside the house.
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katie
(@M0REXG0LD3N) reported
@NBN_Australia i still don’t know wat a service provider is
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raqs
(@raqsadl0) reported
who else has to use their goddam data in their own home cause the nbn just doesn't work the way it should, fk me i am over this **** house country
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Peter
(@psg_au) reported
@NBN_Australia EVERY Experience I have had, involving the NBN is painful, drawn out MUCH longer than it needs to be and rarely resolved. If it was an isolated incident, fair enough, but this story is repeated by everyone I have ever met, who has dealt with NBN. PICK UP YOUR GAME!
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💧Nick 🌈
(@NMaconachie) reported
@NBN_Australia Yes, they said it was an NBN issue. Lol
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The Devilyn Disguise 😈🔞🇦🇺ENVtuber
(@Devilyncognito) reported
@NanaAsteria TBH THERE'S NO ****** WAY I'D BELIEVE THAT THE MAN WHO WAS OUR PM FOR A FEW YEARS AND TANKED THE NBN IS ONLY 5'5 HOLY ****
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sarah ‹3 san’s gf
(@LOUISBIGREDCAR) reported
@M0REXG0LD3N @NBN_Australia KATIE HELP WHAT ARE THEY GONNA DO
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nbn™ Australia
(@NBN_Australia) reported
@RealCritHappens We are sorry it has taken so long for the issue to be reported. When you experience service-related issues, these will be reported by the provider to nbn, rather than nbn raising it to nbn. 1/3
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Dawg & Gunn
(@DogGunn) reported
@Menulog Is there some sort of issue in Victoria? I'm unable to access the website / my order from my NBN or 4G connection, and appears other people are reporting the same issue too.
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katie
(@M0REXG0LD3N) reported
. @NBN_Australia my internets not working again sigh
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Siyon🌹
(@siyon_x) reported
from
Melbourne, State of Victoria
@Optus is there an outage because my nbn internet couldn’t connect for 24 hrs :(
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💧Nick 🌈
(@NMaconachie) reported
@NBN_Australia It’s still not working. It’s not Aussie Broadband. It’s the NBN.
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CritHappens_Gaming
(@RealCritHappens) reported
@NBN_Australia Just a quick thank you @NBN_Australia for not flagging the issue of dropouts until 36 hours into the issue. Also not actually notifying the user who has scheduled the visit that your team cancelled "After the issue was fixed" without appropriately verifying the resolution.
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Kevin Harradine
(@harradine) reported
@Telstra NBN, Thornleigh. The back up 4G doesn't work since they replaced the 4G phone towers with 5G towers.
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gjayh
(@hilly_syd) reported
Hate to be one of the whingers, but how bad is @Telstra and @NBN_Australia at service? Due to poor planning and scheduling, no HFC devices are available. So we are forced onto using the 4G speed limited backup in the modem. No service for 2 weeks, 4G for 5 weeks, 4 weeks to go.
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"Pickup artist Mike Engram"
(@dril9999) reported
fbi agents are searching the entire internet for the phrase "NBN Engines Are Bad April Fools"
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💧Kerryn Gray
(@matsionoah) reported
from
Melbourne, State of Victoria
😖was hacked using my phone data on laptop after ditching Telstra dongle. Ordered NBN wireless with TPG 17 March. No new NBN orders due to “global shortage” of parts from CHINA needed 2make connection box - SINCE JAN 21 - WAS until end April-May NOW end May-June. 6 MONTHS. WTF😡
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🦇 𝖊𝖒𝖕𝖗𝖊𝖘𝖘𝖇𝖆𝖙 - writes books #cybercrime
(@empressbat) reported
@NBN_Australia Thanks 'rose' and 'darren" i wasnt having a go at your company i was saying im stressed because this outage will be during an important mtg.
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Dale Williams (He/Him)
(@dalestuartwill1) reported
@Telstra The link you sent me states that you have no supply of NBN boxes until may or June so why are you sending me appointment via sms. Why are you also pre determining the day and date without consulting me. Does anyone actually want to help?