NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Sydney, Gold Coast, Melbourne, Brisbane, Adelaide, Geelong, Thirlmere, Hobart, Newcastle, Colac, Canberra, Bowral, Riddell and Old Bar.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Wi-fi | |
| Sydney |
Internet | |
| Gold Coast |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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bill-eth von hrym
(@UncannyTitans) reported
@NBN_Australia gaslighting us for over a month now telling us they fixed our service when nothing has changed 😎👉👉 What a cool time it has been
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Lady ♏ Prime Minister of Puppies
(@voodoo47) reported
Hey @NBN_Australia why did you take my complaint to DMs and then ignore me when I gave you the information you wanted? It's a simple request....add lvl 3 to your address list...you already have lvl 2 and lvl 4.
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Just Davo
(@hitinman) reported
@garystark @ConversationEDU Yes things we do, Bandwidth is very poor with the NBN, despite what they say. On a night we can have up to 4 people streaming, I am at the end on trying to do Downloads off our Wi Fi. Fails alot of the time.
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Mohit Gupta
(@mohitg76) reported
@Telstra No news still.. I have been told to go to a store and buy a mobile broadbnabd service as apparently @NBN_Australia and @Telstra are unable to install home broadband
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Just Bring It
(@Anks814) reported
@TPG_Telecom one of the pathetic service and Internet provider. This is the last chance I am giving you. If my Internet issues not fix by tomorrow, I am going to cancel your service without paying any exit fees. @NBN_Australia #Internet
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Lorraine Osborn
(@wattleiwear) reported
@OccupyMyGov Seem to remember a utilities allowance added to Centrelink payments that was introduced under Rudd gov that was meant to help people get online as part of the NBN rollout.
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Nick
(@nick_komo) reported
from
Melbourne, State of Victoria
@jiggyjet1 Off and on but on now. Lately down alot i suspect NBN installations in area. But should be compensated and better warnings
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Marc Lubin
(@marclubin_au) reported
@Telstra Hi Telstra Team, I'm trying to find out whether there will be a disruption to my service tomorrow. I have received multiple conflicting text messages from Telstra. This is NBN in Wantirna South VIC. Thanks!
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Matthew Cox 🕳️🐀
(@ridetoworkpol) reported
@Goodie4petajane @SCalliss @CallissClan Nothing for the last 12 hours. Maybe the NBN is down.
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Peter Robinson
(@Pandaras5) reported
@TurnbullMalcolm You, Malcolm, are why we have a crap NBN. You had your chance and blew it. Go away, you cannot be trusted.
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Luke Hambly
(@ldhambly) reported
@Raf_Epstein The government is doing everything they can to protect the NBN. Starlink isn’t even allowed to offer a service anywhere NBN has a wired solution even if it’s useless FTTN. I thought competition was healthy! But the Libs are always looking out for us so I guess not! 😒
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6'2 on a leap year
(@MrFrewty) reported
Sorry I haven’t been streaming lately. Telstra and NBN can’t seem to figure who is to blame for our poor reception and our chocking wifi
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Gerry Waters
(@devoidofspin) reported
@somewherein84 good luck! The beauty of NBN - no need to have anything to do with them - much better deals out there. @Telstra is the most contemptuous company in Australia. Appalling customer service & determined to keep people at arms length at all times
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匚卂ㄥ 𓅓
(@OzzyCallym) reported
@Telstra any reason why I haven’t been able to use my nbn since 2:30 (currently 9:47) ??? Tried contacting ur support & got left on hold for a million years, just wondering 🤡
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Lukumms
(@lukumms) reported
@AustraliaPs5 Can confirm all good just secured a ps5 disc version through vodafone was already with them for nbn + 2 mobile phones. $20 a month - $750 total over 3 yrs. No issues.
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ClaireDoyle
(@DrClaireDoyle) reported
@edvaizey @TurnbullMalcolm I'm quite the fan of you Malcolm Turnbull but your NBN plan was awful. We live in inner city Brisbane and didn't have NBN available until about December last year, at least 9 months into the pandemic. The LNP NBN has not made us future ready.
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Meggsietweets
(@meggsietweets) reported
So I stupidly said out loud I couldn’t believe how simple nbn connection was with @Telstra. After confirming the appointment 6 times and driving 400kms to house we find out less than 24 hours beforehand that @NBN_Australia has cancelled. 🙄 a pessimist is never disappointed
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Melinda Koth
(@KothMelinda) reported
@NBN_Australia That is not good enough have now been advised it won’t be looked at until the 3rd May, please fix urgently please
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Simon Paris
(@Simonelecat) reported
You know what? @NBN_Australia SUCKS big time. Even after “fixing” godknowswhat last week, it still buffering watching tv on a Mon nite. Wtf 🤬! @iiNet
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'.....not a mere Device'
(@121uki) reported
@Telstra Can you advise re internet/NBN outages and slow speeds in Uki/Smith Creek area? 2484 postcode. Smart modem has been on backup mode all day. Currently 45 min wait for technical support.
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Daniel Matthews
(@DanRobMat) reported
from
Long Forest, State of Victoria
@AstroKirsten 4 hours from send to receive . I thought the NBN was slow
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Meligy, GuruStop, ng-sydney
(@Meligy) reported
@tpg what tech support isn't available 24/7? I have a small business NBN and it's down and all tech support is office hours only
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gjayh
(@hilly_syd) reported
@somewherein84 Had a move order in since Feb 7, tech visit this week! In the mean time no service for 3.5 weeks then 15mbps the other 7.5 weeks... but paying full NBN price! 15 hours of time and 80 interactions..... Slow Poor service Expensive and Infuriating.
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Peter Lazaro
(@plazaro63) reported
@TPG_Telecom Hi...my NBN suddenly died. I am in Willoughby. Is there an outage currently?
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Tao de Haas
(@TaodeHaas) reported
@RhysParton And for Turnbull to apologise for his NBN debacle and runs on a policy to fix it? #auspol
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General Obi Wan Kenobi
(@general_obiwan) reported
@MordredXYZ I have no issues with nbn it's optus I have issues with
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Jacky
(@jackieuanevans) reported
tax dollars shouldnt go into the NBN if its a. going to be this **** b. i still have to pay monthly to use it
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Melinda Koth
(@KothMelinda) reported
@ruslankogan be really nice to get my internet fixed. Your Indian call centre can’t get responses from the nbn, they have no supervisors on-site to escalate this to and no way to revert calls back to Oz, and I keep getting corporate mumbo jumbo from head office. Fix it please !!
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bnewman9
(@Taracamb) reported
Telstra taking people's money BUT not giving land line service since NBN went through? What is wrong with these communications networks? Why do they hold supreme power over every body but still expect to be paid? Paid for what??????????????
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Simon Ingram
(@Sim_Ingram) reported
@Telstra I can't believe you can do something amazing like this and not something simple like transfer my NBN to my new place in Sydney. I'm not in a disaster Zone but have had no internet for 40 days and counting.. due to poor customer service only.