NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Perth, Melbourne, Goombungee, Sydney, Adelaide, Wollongong, Sunshine Coast, Colac, Cornwallis, Tanunda, Elizabeth, Baradine, Innisfail and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Perth |
Internet | |
| Melbourne |
Wi-fi | |
| Brisbane |
Internet | |
| Goombungee |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew "Smiffy" Smith Wears A Mask
(@smiffy) reported
@Internode The NBN is fine, fixed wireless is capped at 25Mbps, and can run close to it, but there appear to be capacity issues. I have network experience, and don’t think that we have problems - other than me choosing an underperforming option…
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Eloise
(@blondeloise) reported
@KarlTOBrien @NBN_Australia Is it because they’re getting paid per time they show up to an appointment and that is never?
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Optus
(@Optus) reported
@mrbgrinlinton Hi Bradley - apologies for the inconvenience caused. Can you please DM us your address so that we can get an update on the NBN network there and how long it might take. Aman
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Jason the sewer 🐀
(@JasonTh46858503) reported
@Mana54419246 @MothershipJLH @SatPaper There's only one reason why it went wrong because of Morrison and the LNP everything they do they fail at crying out loud taken 8 years and still can't get the NBN rollout right everyone that has any common-sense knows the LNP don't produce leaders
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NRL CONSPIRACIES 🤔👀🏉
(@NrlConspiracies) reported
@_shanmoho @Foxtel Mines good. Perhaps an NBN issue where you are?
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Eloise
(@blondeloise) reported
While we’re at it, any thoughts on actually returning contact @BelongAU because @NBN_Australia won’t speak directly to the customer. Tad bit frustrating that it’s effectively silence from you too
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🇦🇺 🪃 Boomerangℂ𝕙𝕣𝕚𝕤 (1 of 2 AZ shots)🌈
(@BoomerangChris) reported
@hozinoz It would be for sure. NBN is quite slow. I'm lucky to be in an area where Optus 5G home internet is available.
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Harrison88-
(@PhilipH97456919) reported
@moyza89 @rohancct The only solution to rolling lockdowns which you can ignore as much as you like is creating purpose build quarantine away from the populus and not botching a vaccine rollout worse than NBN. There's no other solution. The states are already copping the blame from this inept GoV
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Avid Commentator 🇦🇺
(@AvidCommentator) reported
@38c014417ffc48a @NBN_Australia I've got a 4G backup that I use, so I'm not without alternatives. But its none the less frustrating to have a service that drops out regularly, particularly when I'm in the middle of something.
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Bradley Grinlinton
(@mrbgrinlinton) reported
Day 2 of lockdown going well then. @Optus NBN outage since morning with no timeframe for resolution. You had one job *********…
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Aleksandar Adzic
(@alad646) reported
@AvidCommentator @38c014417ffc48a @NBN_Australia And WE PAID THAT SERVICE with billions of dollars! Where is OUR MONEY?
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Vадiм
(@va_d1m) reported
@NBN_Australia Hi there. Currently experiencing a 7+ hour outage with no ETA provided. Your website refers me to my RSP, RSP advises NBN has provided no further information and, if service isn't restored over the weekend, call back on Mon! Is there an SLA of sorts I can refer to?
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Jason Fischer
(@JasonLFischer) reported
@Telstra According to the NBN site, there are no issues though...
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Captain Emz
(@CaptainEmz) reported
Our internet connection has been down for 29 days and counting... 8 techs have been out and no resolution. @NBN_Australia and @TPG_Telecom , sort this out. This is ridiculous.
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Greg Wilkins
(@gregwilkins) reported
@Telstra I've tried Telstra support. Having spent about 4 hours on phone to them just to get connected... then gave up after another hour trying to explain that NBN was working but the modem resets itself every few hours. Hoping it's just software updates and will wait a week or so...
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Harrison88-
(@PhilipH97456919) reported
@moyza89 @rohancct The only solution to states rolling lockdowns which you can ignore as much as you like is creating purpose build quarantine away from the populus and not botching a vaccine rollout worse than NBN Theres no other solution.The states are already coppin the blame from this inept GoV
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Shano
(@ShanoPz1900) reported
@AvidCommentator @NBN_Australia i had the same problem. I now use Optus wireless it's 500 gig for I think $60. works perfectly.
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Jason the sewer 🐀
(@JasonTh46858503) reported
@nobby15 @SDHamiltonVIC How the vaccine went terribly so wrong because Morrison and the LNP took control of it that's why It went so wrong everything they do they fail at for crying out loud they took over the NBN in 2013 they still can't get that right LNP don't produce leaders
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Mark Davies
(@Mark_G_Davies) reported
@AvidCommentator @NBN_Australia What type of NBN connection do you have: * Fibre To The Node (FTTN) - worst * Fibre To The Curb (FTTC) - medium * Fibre To The Premises (FTTP) - best Have you spoken to your neighbours to see if they have drop-outs also - if others are, team-up and complain to NBN.
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1dbait
(@Noodleprobs) reported
Hi @Telstra I’ve been waiting nearly a week and a half to get a technician to fix my nbn . Can’t imagine the service rural Australia !!!
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Kevin and 140075 others
(@KevinLVo) reported
**** YOU @NBN_Australia **** AM I PAYING FOR?
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Jenny Frecklington-Jones; #FreePalestine 🌏🏳️🌈
(@JonesHowdareyou) reported
@kangaloonatic I'll remember to tell my internet service provider and the NBN that next time.
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John Herron
(@JohnHer49389874) reported
@DHughesy Same reason even internally in states there isn’t a uniform IT service provider Also couldn’t get states to agree to a single provider Finally the roll out would take ages. Remember NBN? Hope that helps
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Jody Macgregor
(@jodymacgregor) reported
@iiNet Not seeing any NBN outage or problems with network status in my area (3056), but I can't connect. Is there maintennance going on?
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Loredana Bordoni
(@Matilde54) reported
@coconutwatergrl China - as in a country that plans and delivers. Australia doesn’t do that for NBN, renewables, EVs, water security, not allowing coal mines on good agricultural land. It’s a long list. LNP has poor planning, over-promises, under-delivers, too much useless marketing.
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Rob from Taroona™ ❌
(@Robfromtaroona) reported
What ******** is up with @Foxtel as well as @kayosports ? I have full NBN, full subscriptions and neither is working!
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JillMarriottRogers
(@jilljorrges) reported
I can’t freaking believe I fixed the internet. I love trouble shooting. Why is it so hard when the solution more than often is not that difficult? #tech New home, new location, new community, new NBN 🥳
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RH
(@11gawa) reported
@pieman_78 Three big issues 1 - Murdoch links 2 - Sometimes hard to find which A League game is live 3 - Reliance on hit and miss and rate NBN
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Mary Spy
(@mez_spy) reported
@propinqua Oh no mine was out a couple of weeks ago.... for 10 days! I’m with Optus but it was an NBN issue and most of my Street was put! Hope you are back online soon. 🤞🤞🤞🤞
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Al
(@luketothestars) reported
@anyiarocks Nbn. Why make it easy when you can make it bad and complicated instead?