NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Toowoomba, Melbourne, Adelaide, Perth, Rockhampton, Rosalie Plains, Katoomba, Dubbo, Central Coast, Penola, Gisborne, Bundaberg and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Internet | |
| Brisbane |
Wi-fi | |
| Toowoomba |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Bamford (@paulbam3@kolektiva.social)
(@paulbam3) reported
@TheProselytiser I have the same problem - pretty sure it's woeful NBN here.
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sammykins
(@thesammykins) reported
@ScottyDontTwit I paid $450 for the Dishy then the service is $139/month. It absolutely fluctuates but this is pretty good if you have trash tier FTTN as a stop-gap before fibre upgrades. Especially if you have Fixed Wireless or NBN Sat too.
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sixeightsix
(@hectic_humanity) reported
Thank God @MyRepublicAU are shutting up shop in AU, worst ISP I’ve ever had to deal with - constant NBN outages that get the slowest updates - 3 hours now and no news. @superloopau I’m really hoping you’re communicative with your customers.
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Cameron
(@cameronjhamill) reported
@valeriekhoo @NBN_Australia Did you end up getting your NBN service back up may I ask? I'm entering day 2 of no NBN. Not restricted to my house only but to multiple houses in multiple streets (Colyton 2760). So frustrating.
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ive forgotton
(@ivaforgotton) reported
Fuckn Optus worst NBN Provider in Australia 16 plus hours down.
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raven_squire
(@raven_squire) reported
@stevenmarkryan It pains me to say this, but NBN is half the cost and bearable service.
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James Smart (he/him)
(@PoE_fanatic) reported
Me: I can clearly see the problem is on the @NBN_Australia @Optus: 🤷 Me: 🤦
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Tim Carabott
(@timcarabott) reported
@Optus NBN outage at postcode 5073? It’s dropped out 3 times in the last hour…
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PhoenixParkRacing
(@PhoenixParkRace) reported
@NBN_Australia NBN sucks ****
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Wonderosities
(@Wanderosities) reported
@TPG_Telecom Its already been identified as an NBN outage im just wondering when its going to be fixed. Its been over 12 hours.
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ive forgotton
(@ivaforgotton) reported
Optus where the *** is the nbn Worst provider in Australia.
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joe
(@reggaeX2sauce) reported
@Optus the customer service from you guys is so bad. I get told my nbn service is being cancelled imminently because of an internal system error and im an 1hr into a call on a Saturday morning to trying to fix it. Thanks for messing up my plans
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Sachin Bhetwal
(@nepali_legend) reported
@Optus Stop outsourcing Customer services. They are bullshit . I have tried couple of times contacting them but they send one reply after 4-5 minutes and i am really annoyed. I Got My mobile plan , Optus NBN , Optus 5G with you guys from almost 3 years and still something is wrong
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Privo
(@privacypolicy22) reported
@Moth25_ I also have a similar issue on fttn, but its not that bad. Its just NBN being very lazy with how they do connections.
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Adam Williams
(@adamjonwilliams) reported
Two things people bang on about that **** me in Australia, Companies that use VMware banging on about sovereignty (umm that horse bolted when you installed VMware) and 'Edge' Edge is latency, trying to flog your dc in broom as edge when NBN send all data to syd is flat out dumb
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mattchapmandraws
(@mattchapmandraw) reported
@iiNet Hi, I had an outage a couple weeks ago and the same issue is back. I don’t have all 4 lights on my NBN box. But turning it off and on doesn’t resolve it. There are no reported outages in my area. Thanks
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Optus
(@Optus) reported
@Ailuj_Nostrebor Hi Julia - we do apologise that you're facing some troubles with your NBN service. So we can look into this further, could you please DM us? Zac
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Andrew Davies
(@Sharkandy72) reported
Hard to say which company had the worst customer service ever, but between @Optus and @NBN_Australia I reckon we have 2 out of the top 3. 3rd working day I've given up to wait for a technician to get here between "8am and 12pm" it's now 3pm, I guess I'll reschedule for day 4 ?
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nellyjane
(@nellyja31335160) reported
@alphabeattweet Atm Telstra are hopeless call drops no nbn slow nbn since 2015 I no longer conduct any business via email as it cannot be relied upon . I’ve had optus vodaphone aussie bb & now Telstra it’s like the bottom of the barrel !
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William
(@wrhollingsworth) reported
@Optus The last actual conversation I had with your inept tech support acknowledged there had been 11 drop outs in the prior 24 hours, and that was after NBN techs replaced everything.
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Wonderosities
(@Wanderosities) reported
@TPG_Telecom how much longer will the NBN be disconnected in Rydalmere, NSW? It's been off since 11am this morning! Are u going to reimburse me for the extra data I have had to use from mobile hotspotting so i can work. Service has been terrible lately!! Might be time to change
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🧠Julia Robertson
(@Ailuj_Nostrebor) reported
Dear @Optus The insane slowness and unreliability of both phone and NBN serves only to isolate people with disability further. Please fix this soon. #DisabilityTwitter
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Aussie Broadband
(@Aussie_BB) reported
@Tw4nger Hi Chris! Sorry you've had this happen, Any time you have issues with speeds consistently reaching 600Mbps peak speeds please contact our support on 1300 880 905 ASAP to look into the matter, sometimes can be something simple like QOS settings or may need NBN rectification -Meg
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Sachin Bhetwal
(@nepali_legend) reported
@Optus has Worst Customer service in the history of Mobile network. Worst decision i have made. @Optus Your People are slow as your Optus 5G network. I have suffered for 2 years with you guys. Finally changed to @Optus NBN and the Service you guys provide me is Same as always
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Cameron
(@cameronjhamill) reported
@NBN_Australia Hi NBN, the NBN has been down for at least the last 24 hours or so for certain houses on Hewitt St, Huddleston St, Desborough Road and Nevada Ave (and perhaps others) in Colyton, 2760. Can you please give me an ETA of when the service will be back up? #NBNOutage
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jonowee
(@jonowee) reported
Are these NBN unannounced slowdowns and outage related to MyRepublic transferring to @superloopau? What are Superloop's help line hours like? MR was useless to me. But at least SL will let me buy a 100Mbps FTTN subscription, I still need to read up on their Flip to Fibre™.
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The Last Dragon
(@TLDragon23) reported
@NBN_Australia Starlink will solve my problem
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One Angry Eyebrow: and 200 Solemn Faces
(@angry_eyebrow) reported
@David_J_Harley Luckily my modem just switches to 4g when NBN drops out. My only problem will be if there is a power outage. The how will I turn the lights on with no modem power?
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Dean Rosolen
(@PalZer0) reported
@SWrightAU Too bad fixed wireless NBN is terrible for cloud gaming (I don't have a Series X|S).
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Randy
(@RandyGaruth12) reported
@NBN_Australia @ACCINews Dm me if you need some help paying your bills and debts ….I don’t ask for any money or fees