NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (73%)
- Wi-fi (12%)
- Total Blackout (11%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Perth, Melbourne, Adelaide, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Total Blackout | 50 minutes ago |
|
Sydney
|
Internet | 3 hours ago |
|
Perth
|
Internet | 5 hours ago |
|
Melbourne
|
Total Blackout | 13 hours ago |
|
Sydney
|
Internet | 21 hours ago |
|
Sydney
|
Total Blackout | 23 hours ago |
Full Outage Map
Community Discussion
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NBN Issues Reports
Latest outage, problems and issue reports in social media:
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✨ 🐈⬛ Milady 🐈✨ (@MiladyJL) reportedI’m so sorry but I don’t have an Internet connection right now, something has gone horribly wrong, either the new nbn box is faulty or nbn hasn’t activated my new service.. either way.. I’m not sure when I can next stream. I’m extremely upset that my isp recommended this. Gutted.
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Phi AU (@Phi_AU1) reportedA Direct result of the ALP gutting of the NBN. And they wonder why I'd never vote for them. Still on the same HFC I was on 10 years BEFORE the NBN. Now I get multiple dropouts a month due entirely to infrastructure that should have been fibre for YEARS.
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Billyy (@Billyy39678102) reported@CatherineD42535 @VDejan0000 ******* stupid question. Of course we should. Nbn, snowy hydro and reduction in hecs debts. All wasted money. Let’s have a government oil and gas company and refineries. Owned for the people. Economic ideology has failed the Australian people. Time to be pragmatic.
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Swadesi (@pockingliberals) reportedPathetic NBN service @VodafoneAU and pathetic customer care to talk to.
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💧Elizabeth Marr (@JmarrMarr) reportedNBN News If the Greek food truck guy cannot afford an extra $100 per week for fuel & has to increase the menu prices then he must be running a lousy business. He should wear the hit & keep his loyal customers, there won’t always be a fuel problem
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💧☘️Rhona - Bluesky: rhonae (@bensab3) reported@james00000001 Yes, and another good reference would be the NBN! Oh, Gonski,NDIS 1 Labor introduces excellent policies to assist, costed7designed - lies&falseScareCampaigns getCoalition elected&immediately they tear down/interfere &alter, to point the policy fails and they happily blame Labor
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Hobbie (@Hobbie4C) reported@Riogallica NBN is always a cluster. The whole NBN-ISP-customer chain is absolute *****. A virtual guarantee all problems will take longer to resolve.
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KatyCatJess (@Katy_Cat_Jessie) reported@Optus told me i could have s refund on my nbn bill after i told them i was going to ACCC and then conveniently the chat got disconnected (my mobile service also with optus. cant wait to be finished on that contract!) then its off to literally any other provider
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israelsgospelic (@israelsgospelic) reported from Gold Coast, QueenslandThere has been recent tropical cyclone, outage occurred here. I have a occasional internet interference not able to use wifi hope to see wifi improvements at Upper Nerang, for some reason New Street, Nerang Lower Nerang has this NBN Wifi, and Upper Nerang Business precint don't
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Ema The Rats Were Right🐀 (@25MMCC) reported@deniseshrivell They have no concept of futurising our country. This one is particularly ignorant! Turnbull’s copper NBN is now being ripped up by copper thieves. So we pay twice for slow rubbish NBN and then have to pay for it to be replaced again now. Being a Murdoch stooge always costs us
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Snowhite62 (@Snowhite621) reported@PaulGugAI @OfficialLoganK @Starlink We were paying for 500gb of nbn directly to our house. Very rarely did we experience those speeds at all. We had numerous technicians come out to fix the issue and nothing changed. We got starlink delivered and set up and we havent lost anything since. We live rural too. 🇦🇺
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Maarten 1947 *One Man's Opinion. (@Maarten1947) reported@19Andy7o Never, when the ALP is concerned they are never at fault it is always everybody else fault. They introduced NDIS,NDIA, NBN, Voice,the list is endless however always remember it is not their fault!
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Boyd Rose (@Ftksuke235) reported@NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.
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Krenlight (@Krenlight) reported**** useless NBN installer couldn't even keep a 4 hour appointment window and then cancelled the install, making us wait another 9 days before they get their **** together and just ******* connect the service I've paid for. #NBN
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RoverDownUnder (@AJG71) reported@Adam_Creighton @DrCameronMurray This is what happens when you outsource what should be a government service to the private sector. Profit motive kicks in as do rorts & fraud. Also see the Unemployment Services, Housing, NBN etc. It isn't the scheme itself, it's the people who run it.
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israelsgospelic (@israelsgospelic) reported from Gold Coast, QueenslandThere has been recent tropical cyclone, outage occurred here. I have a occasional internet interference not able to use wifi hope to see wifi improvements at Upper Nerang, for some reason New Street, Nerang Lower Nerang has this NBN Wifi, and Upport Nerang Business precint don't.
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🇦🇺 Steve Penman 🇦🇺 (@Jade_Tiger62) reportedHow ******** is the $90,000,000,000 NBN fibre to the house internet, promised 500mbs in Australia run @ 30mbs at 9.30pm on a Wednesday night??????????? Another Australian government FAILURE 😡😡😡 Starlink tomorrow! **** you @NBN_Australia
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Lindsay (@linzoconnor) reported@eamonhamilton Ahhh... I confess, that makes things easier. I mean, fuel is 50c/L, everyone has a B-21, NBN works, no stupid cold weather, force design whatever I want, F1 is on FTA.... Ahhhhhhh
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Kim Bickley (@somesomm) reported@DodoAustralia how long is the NBN outage in Newcastle East expected to last?
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Tony D (@tonydpoison) reported@Slackonbothsydz NBN. Treach was a problem.
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A guy down under (@Fremean) reported@Fil_S69 @bluewavedream Except you're wrong, wireless is a shared medium, the more people on it the slower it goes. Before you lot were all "5g will be better than nbn" but now if you go anywhere a lot of people have phones (fireworks/games)... hows your service?
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Boyd Rose (@Ftksuke235) reported@NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.
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Cass Chronicles 🇦🇺 🍊🚀 💎🙌 (@CassChronicle76) reported@BritishHodl @dansemperepico Not in UAE, but Australian NBN sucks in Sydney, so changing to Starlink as there’s a free hardware offer and it’s now cheaper than NBN. I also like that Starlink is funding getting to Mars. 🚀
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harleyw (@harleywattsconn) reported@NBN_Australia It always does this. I shouldn't have to use a different device. I work in IT and have tried it on 46 laptops and 23 phones. Literally went into the pit on the street and took out all the NBN cabling as the NBN never works so Im now im with another company and couldnt be happier
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jethro4445 🦉 (@cornhuskerj) reportedSo last week @Telstra rang out of the blue to ask if I had requested to change my nbn to another provider as they had received an order to transfer my service. I said no and the agent said okay he’d cancel the transfer order Then on Friday I received a message
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The Lord (@lord_tizza) reportedAnd Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(
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Maarten 1947 *One Man's Opinion. (@Maarten1947) reported@19Andy7o Never, when the ALP is concerned they are never at fault it is always everybody else fault. They introduced NDIS,NDIA, NBN, Voice,the list is endless however always remember it is not their fault!
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What she said kaydensley@bsky.social. (@DensleyShe) reportedYou know how it goes. Labor outs in place big reforms, Libs get in and **** up the process. Just like NBN and copper. NDISS they let loose free enterprise rip offs.. You always vote with libs so……..
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Jay Jay (@JayJay1094727) reported@deniseshrivell 5G modem has never worked better. I then found out they tried the same thing with my dad and he fell for their reasons. He has an old computer that doesn’t even reach the speeds the NBN plan they put him on can reach. Boo Optus Boo iiNet!
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DBMG 🇦🇺 (@dbmgreen) reported@james00000001 NBN 50000km of new copper wire $.7bil Now Telstra/NBN have to retrofit secure pits to stop people stealing the copper. Not a problem with all fibre. The LNP completely screwed AUS all the while paying their mates millions to manage it. #industrialisedcorruption