NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Townsville, Adelaide, Brisbane, Albury, Melbourne, Rosalie Plains, Newcastle, Barrington, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone and Coomera.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Total Blackout | |
| Townsville |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Chris.
(@whycantidraw) reported
I just waited four hours for the same nbn tech to come out and go "huh, still broken? I'll schedule a repair" You already came out and looked at it ffs
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MaryD
(@AUSXIPMaryD) reported
@MazMcG03 @kelly_rdc I've had cable broadband with them for 25 years. No problems at all. Went with them for the NBN still no problems.
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Ashleigh Rae
(@nerdypioneer) reported
Hey @NBN_Australia bc our 4g towers are so congested rn I can’t log in to attend my virtual Uni classes. It’s now been 45 days since we’ve had a reliable internet connection, and this is the second lockdown without reliable internet. @Barnaby_Joyce can you fix this mess?
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phalange patella
(@PatellaPhalange) reported
@erstkate Until the nbn goes down.
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andyb
(@abrickintime) reported
@Telstra Thanks Tori. It's 3954. Had a similar problem a few weeks back. Both mobile service and NBN are scratchy at best
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💧🕯Morpheus🦘
(@MorpheusBeing) reported
At present, available at $100/month, unlimited, speeds around 50mb/sec here, waiting for the gear to come. Blows existing NBN satellite service out of water.
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🌈 Rina
(@RinaIsBad) reported
@NBN_Australia That's cool. I get that there are structures in place. We're at the point where we need to look at the pit and the actual fibre link. My house has been recabled twice. From the phone jack to the DPU, everything is brand new. We're in month 3 of this issue. It's frustrating.
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Geoffrey Grigg
(@geoffreygrigg) reported
@Telstra Sean, Considering the Telstra bottom line over the past decade (or two) one wonders why it's taken so long. Virtue signalling and 'dog food' for the desperate does nothing for Telstra's abysmal customer service reputation, over pricing, or the disaster that is the NBN.
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Ashley Dolan
(@Ashdol94Dolan) reported
@TPG_Telecom what is going on with nbn connection in Semaphore Park, SA? No service since approx 7pm and still nothing.
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Jeff
(@JeffCarlsburg) reported
@NBN_Australia Internet out for 24 hours. Help please!
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Judez 🐊
(@HemmensJudez) reported
@jonzoidberg @Foxtel @NBN_Australia Did you get it fixed? I’m having the same issue
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Dodo
(@DodoAustralia) reported
@josh49102628 Have you tried power cycling your equipment, Josh? Turn off your modem (and nbn™ connection box if you have one), and any connected device for 10 seconds. Turn your equipment back on again. Allow up to up 10 minutes for your hardware to reconnect to the network. - Gwen
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Lean Too
(@triefus) reported
@QandA the ABC must be using the NBN judging by the poor sound quality of the international guests
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Paul Christie
(@007paulchristie) reported
@Telstra That’s great Austin any chance you can fix the service so it actually works without dropping out all the time. I have a suspicion this is happening intentionally so we move to the NBN.
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Natural Organic Bullshit
(@BullshitNatural) reported
@BTheorists It's a bigger ****** than the NBN but not as bad as the failure to address climate change.
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Optus
(@Optus) reported
@VintageFadeaway Hi there, very sorry to hear about the trouble you're having with that internet service. We can take a look into this from our end and run some tests for you. Please send through a DM with your NBN username and full address. We'll jump onto this asap. Rob
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Anne Matthew
(@DrAnneMatthew) reported
Hey @NBN_Australia what is the eta on fixing the unscheduled outage in Brisbane’s western suburbs? #workingfromhome #lockdown #Homeschooling
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Sarah Wenzel
(@Sezz525) reported
@TPG_Telecom what is going on with nbn connection in melbourne? No service since approx 7pm and still nothing. I’m unable to complete my work and this is now becoming an issue. What is ETA? Website says 5:30am Friday but that is not acceptable as an outage of over 10 hrs
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Prathish
(@prathish12) reported
@charlietech @NBN_Australia Unfortunately @iiNet keeps failing me, one kid and 2 adults on Teams, all 3 calls keeps dropping, when call , it took 40 minutes to get through, no resolution yet, no 4G coverage from Vodafone either in my areas of hills district
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SABotage
(@sab_rossitto) reported
@bill_wints emergency repairs are ok also. new NBN installs shouldn’t be happening in lockdowns
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Yellow Rock Networks
(@YRN_Australia) reported
@TechJakes @Aussie_BB You can hardly blame ABB's service on the failures of the NBN in some areas. It's like blaming your car for the quality of the road. ABB consistently delivers top-tier services nationally. We haven't been paid to say this either!
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Steve
(@stevemag19) reported
@Telstra I’m in Sydney is there an issue with your nbn network things got really slow about 30 mins ago almost like dial up speeds
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Nicola Chan #Pigoneer 🐖
(@Ch4nster) reported
@Aussie_BB Are you experiencing an outage? My NBN has stopped working a few minutes ago.
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baz the brick
(@bazblow) reported
So as a Telstra customer I am paying a extra $50 over my old plan to join NBN to cover the cost of free calls , Via a public phone ..! Really , this is too much !!
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Crash Test Dummy
(@CrashTe84800515) reported
@NBN_Australia Pardon? Telecommunications has ALWAYS been classed as ESSENTIAL SERVICE. Please justify this. People in those communities needs comms. #lockdown6
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gpotalbingo
(@gpotalbingo) reported
@Optus our nbn connection is down at the moment because the cable out on the street has been damaged. How on earth can we get in contact with you to advise??? Been trying for the last hour to contact someone with no luck
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FunkyBob 💉💉
(@BunkyFob) reported
@jeamland Someone tell me, again, how much the NBN rollout ended up costing? You know, the cheaper solution the LNP pushed...
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TheRedNBlack Baron
(@bill_wints) reported
@sab_rossitto We were just getting our Nbn outlet moved and he said it was allowed as he is essential service
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🌈 Rina
(@RinaIsBad) reported
@psyOPs_ @NBN_Australia Yeah, it's very likely an issue somewhere between the DPU, the pit, and the link. FTTC is a nightmare and I really really wish they'd just done FTTP like the other half of my suburb has.
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Stephen Collins
(@trib) reported
@servantofchaos 💯 I've been trying to track down the cause of a weird O365 auth error that my partner has been experiencing. After lengthy deep dives into rural and regional internet forums, I discover on Wednesday that it's a DNS+satellite NBN *only* thing they have yet to resolve.