NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Adelaide, Brisbane, Perth, Melbourne, Geelong, Thirlmere, Hobart, Gold Coast, Newcastle, Colac, Canberra, Bowral, Riddell and Old Bar.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Nomis
(@NomisSpg) reported
@deniseshrivell I run two accounts. The adsl is too slow and the satellite nbn doesn't offer enough data to be fit for purpose. It lasted three days last month, speed throttled, and back to the adsl. Pathetic yet costly. I live on the edge of Sydney.
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🤗𝔽𝕣𝕖𝕕 𝕊𝕞𝕚𝕥𝕙🇦🇺🎶🕹️🚫
(@actualfredsmith) reported
@deniseshrivell Had fixed wireless install. Tech put antenna on carport after I specifically told him not to. It was great for a few months but now is useless at night due to congestion. Smart home equipment doesn't work at night. Video streaming impossible. I hate it. NBN care factor = ZERO
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deetmate B.Pharm B.Biomed
(@deetmate) reported
@deniseshrivell We got the first lot of the labor NBN rollout. It was installed with a minimum of fuss and we haven’t ever had an issue with it. It’s very fast and we love it. So much better than what my parents ended up with
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Sev Romero
(@sev_romero) reported
@deniseshrivell I have FTTN, it's connected to a node 1.3km from our house, (not the one 50m up the street!). Terrible speeds from day one that have never improved over 3 years. I have written and spoken to my ISP(s) and @NBN_Australia many times and they have continually refused to do anything.
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Stephanie Crowne
(@lilysmybabypup1) reported
@deniseshrivell We have cable tv & internet with Telstra in suburban Sydney. They posted a new modem & NBN adapter, self-install, without us asking. Old modem was having speed issues anyway. Installed easily, on medium plan, works perfectly. Must be because it’s cable, I think.
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Gilly
(@GillyBW16) reported
@deniseshrivell My #NBN only works in fine weather, everytime it rains it stops for 15 mins to 5 hrs one of the pits fills with water. Techos reported the problem for NBN Co attention 2 years ago
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HG
(@hgo7627) reported
@deniseshrivell Our #nbn story has been horrible. Less than 1.5km from centre of #CBR and it‘S impossible to stream a movie or have a Zoom for any longer than 5 minutes. Apparently I can pay to get rid of FTTN & get FTTH but price is outrageous. One of the great policy failures.
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Peter Leighton
(@drpeterleighton) reported
Hi @Telstra . We had our nbn installed on Tuesday. While the technician on your app tell us that it is working, it is not. I was passed to some who does not respond. You called my wife today to check on the install. When she said we have problems, he hung up. Please someone fixit
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Peter Ward
(@iam5thgen) reported
@deniseshrivell My NBN story is I will not spend one cent on the worst and slowest internet providing company on the planet. Give me optic fibre and I may consider it but probably not as it’s way to expensive on copper hate to see cost on optic fibre. What a disgraceful waste of money by lnp.
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💧😷Queen Victoria
(@Vic_Rollison) reported
@deniseshrivell I have the original Labor NBN fibre to the premises and it is great. Have never once waited for something to stream or dropped out of a Zoom call etc.
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Harvey Mushman
(@GreenCap13) reported
@elyasgarad @GregHuntMP This is like their NBN solution which is half arsed, ultimately didn't work properly and now has to be done again....
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Janet Snakehole
(@LeeHeart94) reported
Hey @Optus thanks for wasting two weeks of my life telling me that you’ll contact me to move my NBN, then later saying that I need an electrician to do it. I could have had the problem fixed and actually had the money for it then.
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🤗𝔽𝕣𝕖𝕕 𝕊𝕞𝕚𝕥𝕙🇦🇺🎶🕹️🚫
(@actualfredsmith) reported
@NBN_Australia There are two levels of NBN in Australia. Ultra-fast to slow in the 'burbs. Absolutely ******* useless in regional Australia. Again regional Australians being treated like third-class citizens. I hate the way NBN talks about fixing it, yet doesn't. I couldn not hate them more.
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💧Liz Aycock
(@62_elizay) reported
@deniseshrivell I've had very few issues with NBN, once it was finally installed and I got the new router.
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d3n0tz
(@d3n0tz) reported
Looks like @Telstra still don't know why I cant get Velocity and blame NBN for not having infrastructure here. Eventhough my area is telstra "smart" community where telstra doesn't allow NBN to install anything. To top it of, velocity only contact is currently down #tesltraFAIL
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💧💙C A K M Cheung
(@CCakmc) reported
@NBN_Australia Well for a start we have changed providers and we now wait to see if their modem and services are better than Telstra but we were bothered by constant drops in speed and video calling was cut after 2 to 6 minutes,this went on for months and no one could fix it but still no tech.
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Elsa Leonis
(@ElsaLeonis) reported
@deniseshrivell put my address in the govt. NBN website - live on a major highway in Tasmania - and the date for it arriving at my place actually says "NEVER"
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🌏 Ellie Belly 💧🪐🐨
(@aloeareyouokay) reported
@sev_romero @deniseshrivell @NBN_Australia Exactly what happened to me, except my node is literally across the road from my driveway. Still I was connected to one at least a km away. Speeds re terrible. Telstra just applied a discount to our bill going forward as they've acknowledged we will never get the min speed..😔
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Amanda 🏳️🌈
(@AmandaS54184206) reported
@deniseshrivell For weeks had NBN drop out every 10-20 minutes. I’ve got FTTN. Msg Optus, they get NBN tech out, he says copper network was **** to start with. Fixes something in the street. Optus gives me a new modem “just in case” Is it fixed yet? NO!
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hugs or brains
(@Not_My_Monkey) reported
@deniseshrivell My ADSL2 was so awful (and phone issues with waterlogged pits) HFC NBN was a significant improvement (I get the speed I’m paying for). But service people are still replacing broken stuff on street electricity poles.
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Benny D
(@mediawatcher83) reported
@NBN_Australia @actualfredsmith You knew full well the fixed wireless network was going to become overcrowded for YEARS
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Chris R
(@AUChrisRiddell) reported
Just done a fast count around ~94 premises went from supporting Ultrafast to now limited to 100Mbps. Does this mean the #nbn HFC network in the area is struggling to support these faster speeds?
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AussieAesch
(@MasterAeschylus) reported
@deniseshrivell Got fibre no node. Waited 6 weeks after it was ment to be installed then a call to my member to get a nbn tech to fix it after another 6 weeks of drop outs.
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hiheyhello
(@hiheyhe94592999) reported
@NBN_Australia I never said it was down I said what’s with all of them?
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Kerrie B
(@wheels002) reported
@deniseshrivell Finally had NBN connected just before Christmas and can’t even upload photos or files due to mega slow upload speeds. Download speeds are faster on my mobile phone. Very disappointed. Another LNP fail!
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Cashel Walsh
(@Cashcharlie) reported
from
Melbourne, State of Victoria
@Telstra we were told we had to switch to nbn before 30/01 so signed up. Guy came yesterday couldn’t finish it due to some issue. said Telstra would be out today to complete - no one has showed and no internet! My wife works from home and needs the internet urgently!! Any advice?
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ozzmosis
(@zoomosis) reported
Not ideal that I had to reboot my Netcomm NBN router before I could login to its config. The web server built into it had just stopped responding...
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cheesymushrooms
(@cheesymushroom3) reported
@BelongAU After resetting the modem and nbn box we have lost connection to the internet and we also have a line fault that needs to be checked please help 0411115194 please call me so we can fix the line fault our nbn device has a red blinking connection line symbol please help
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Anthony Craig West Papua Advocate Seeking truth
(@justicehealth) reported
from
Lithgow, State of New South Wales
@TurnbullMalcolm. You need to come around to my house and explain the **** NBN. Connection to old copper wire does not work
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HG
(@hgo7627) reported
@deniseshrivell You’d also think that @NBN_Australia would be embarrassed by all the horrible stories, particularly when lined up with all the FTTP positive stories. #policyfailure