NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (77%)
- Wi-fi (10%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (2%)
- TV (0%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Sydney, Perth, Arumpo, Adelaide, Cairns, Upper Caboollure, Hobart, Newcastle, Mackay, Kincumber, Ballarat, Rosalie Plains, and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Internet | 2 minutes ago |
|
Brisbane
|
Internet | 23 minutes ago |
|
Brisbane
|
Internet | 4 hours ago |
|
Melbourne
|
Internet | 10 hours ago |
|
Melbourne
|
Internet | 10 hours ago |
|
Sydney
|
Internet | 23 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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DEANJA🇦🇺 (@deanja110) reported@newcastleherald As an Ex-NBNer having spent many years of my working life in various capacities with NBN, it's terrible to now hear about all these losses.
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The Opinionated Veteran (@the_vocal_one) reported@ianclarkeAU With today's technology, the NBN simply cannot compete with a wireless network like @Starlink, and that is unlikely to change in the foreseeable future... #Starlink has a LOT of advantages; completely replacing fixed networks is not one of them and won't be anytime soon.
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Peter Dewar (@PeterD84508) reported@TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .
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Ian Clarke (@ianclarkeAU) reported@GusLefty @AJG71 @karlstefanovic Not really sure what your point is. Mine is that the NBN is worthless. Flawed from the start. 5G / Starlink better for consumers. You now seem to agree. Glad to help.
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Hardware Unboxed (@HardwareUnboxed) reportedAll this talk about personal computing dying and what not, I (Steve) decided to try GeForceNOW (Australia) Ultimate using Wireless NBN, Starlink and 5G. My review is this: It's really bad, f@&ing sucks. Thank you for your time.
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JFK Whitlam (@JfkWhitlam) reportedThats ok Country Australia doesn't move so fast Nor seem to be in a rush to adopt NBN, Or Starlink... Oh Hang on Smart farming seems to be quite the, In thing Out in the bush Question is Which robotic company will be filling Labor shortages first
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The Last Dragon (@TLDragon23) reported@DarrylKerrigan3 @thecoastguy Yeah, it's a losers game in Technology esp. for the Government because it is too slow and too far behind the curve They'll spend all this taxpayer money implementing something that will take too long and cost too much, then something else will be created that will blow it out of the water NBN < Starlink anyone?
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Werner Kasselman (@wernerk_au) reportedTo be fair. The LNP destroyed what we could have had with the NBN. And you’re comparing jellyfish with drongos. These are different solutions for different problems.
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Nikki Austin's Aussiegirl 💖 Love Hank & Elvis (@AbAussieGirl) reported@optus_help why does the Internet NBN keep dropping out in Baulkham Hills it's been doing it since last night around 7 pm non-stop every five minutes now it won't reconnect is there an outage please tell me ?
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Ian Clarke (@ianclarkeAU) reported@GusLefty @AJG71 @karlstefanovic QED. This ALP fool doesn’t know Foxtel rolled out and paid for a cable network for far less $/ customer than the NBN. Foxtel: ~$800–$1,100 per premise. NBN: $2,000–$2,750+ per premise.
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Annoyingly Right (@laughingconser1) reported@GregMarSci I assume you are referring to those educated under the Gillard national curriculum. Is there any part of government that has not been ****** up by Labor? What is worse is a LNP too cowardly to fix ****-shows like Education, NDIS, NBN, Indigenous affairs.....the list just goes on.
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purana (@purana) reported@AussieWirraway Lucky you, can't even get my mum onto FTTN because of terrible network management by NBN co. They transitioned the street, but didn't think to keep capacity on FTTN for residents in units who cant get anything else..
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Stonkin Days (@n0otherwaythere) reported@Starlink I’m one **** around on price from going over to NBN fixed wireless which has been rolled out in my area since I got Starlink. The chapping and changing is bullshit
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Kayeos (@Kayeos3) reported@Davemcl70700812 @lesstenny You didn't listen during her speach or read any policies. Clearly stated that the country wouldn't be affected. Other systems can easily be put in place. Besides, majority of farmers have satellite internet because they didn't receive broadband or the NBN. **** you lie a lot.
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Alan@7th両日 (@BasakaAU) reportedSeems like NBN is back up after it went down yesterday morning, phew
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DissentingSkeptic (@DissentingS) reportedSpeed is latency. No satellite connection is "high speed" sick of the disinformation. Starlink is 20ms-40ms+ latency like mobile garbage is. NBN is a whopping 600ms latency. They need to keep this junk away from fibre areas where I get 2ms latency and have had since 2022.
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♡Dama♡ (@damatically) reportedIm liking league of dreamers books oh man...this is bad. I hope they do more free option event tbh but then again their choices is relatively cheaper but still. Law of the Beast is having a free play event and im loving it! I only downloaded LOD for NBN but now hhhh
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robert sherwood (@Cranky_ole_man) reportedWIN NEWS WHICH REPLACED NBN NEWCASTLE IS A **** SHOW,NO LOCAL SPORT NO LOCAL NEWS ,WILL WATCH CH 7
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poruchan 💖🌸 | Artist Alley, Reservoir (@poruchan09) reportedRestarting everything for pc and modem. NBN unstable right now. I’ll be getting food as well. Wait a moment!
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purana (@purana) reportedSuperloop is the 3rd RSP. Let's see if I can get more details out of them tomorrow on what path/route of the FTTN is a problem. NBN co seriously can't manage a raffle in a pub.
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Nicole Lazarou🇦🇺🇮🇱✡️ (@nicole_lazarou) reported@QuentinDempster NBN sucks. Australia has third world internet. Starlink rocks. Loser.
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Julie Burgess (@julieburgess623) reported@Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.
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purana (@purana) reported@AussieWirraway 3+ month 3 different RSP's and still can't get NBN co to connect a FTTN service.
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Jonathan Wilson (@jfwfreo) reported@GamewithDave The only network connected devices I own are my Windows desktop PC, my HMD Pulse+ Android phone, my ISP-provided TP-Link router and my ISP-provided NBN FTTC NCD modem. I refuse to buy any of the "smart" crap.
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John Murdoch (@jscmurdo) reported@ausnuc_ian It was a Press release waiting for a business case that never eventuated. That's how the LNP operated. Don't get me started on the NBN catostrophe. Another example of the great economic managers.
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Optus Help (@optus_help) reported@timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan
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TheProfit (@frank_rosh) reported@DrewPavlou Our NBN home connection was down for 3 days this week . We have coax (HFC) cable in our suburb.. which is 90s technology
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Bruno (@brusamiok) reported@VoteLewko @Starlink If Australia’s state-owned NBN Sky Muster satellite network becomes completely obsolete compared to Starlink, the entire country becomes dependent on the decisions of a private, foreign corporation.
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Roz🌹✌️🕊☮️✨️💜🎶💎 (@rozywhitelight) reportedWe pay the highest costs for our nbn, fttb etc yet our services are substandard, yet again, service provision in Australia fails dismally. I have made 3 calls, long wait times, non local call centre operators ie offshored. Right when Australians need jobs to pay expensive living
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James Boman ⩟ (@JBoman32768) reported@techAU @BassonBrain @Starlink Its a real testament to how slow and overpriced limited in availability the NBN is.