NBN service status: outage reports and connection issues
Why is my NBN service not working?
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Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (78%)
- Wi-fi (11%)
- Total Blackout (5%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Dubbo, Sydney, Melbourne, Adelaide, Perth, Arumpo, Bundaberg, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Internet | 23 hours ago |
|
Dubbo
|
Internet | 1 day ago |
|
Sydney
|
Internet | 1 day ago |
|
Melbourne
|
Internet | 1 day ago |
|
Melbourne
|
Internet | 1 day ago |
|
Adelaide
|
Total Blackout | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Paradoxa (@Paradoxa18) reported@DavidJoffe64_2 @drkeithsiau rely on VicEmergency alerts are opt in/out only trouble now it relies on data no nbn here no wifi limited data for mobilenet just switch on to check so wrong to demand people have the latest tech just to get emergency alerts tech fails here +how many network blocked old phones
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Bill O’Slarty-Bartfast (@Klaartu) reported@isaacfloyd13 @johngar45721 And the NBN ****-up was the LNP trying to protect Murdoch.
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The Steps (@mcnamara_team) reported@TopherField Satellite has been about forever, the government never got in its way, I had it and it was ****. I used NBN relatively successfully over inferior satellite technologies until Starlink came along. Your opinions don’t appear to align with my experiences accurately.
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Neil Cambourne (@Neilsy58) reported@NBN_Australia hello , we had a scheduled upgrade in our street in Manly Vale yesterday and since the NBN team left none of us have internet access. Your website says unscheduled outage. Not very good service to be honest
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Mash Potato (@Wise_Spud) reported@TopherField I cancelled my NBN service after the council changed my address, and updating the NBN details proved too difficult. The address mismatch caused constant disconnections. I’ve since switched to wireless internet. Won't go back to NBN
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Paul Galea (@VK4PWG) reported@TopherField I tried for 6 months to get my faulty NBN fixed (FTTN - copper/xdsl for the last 0.9km). NBN blamed the retailer who blamed NBN. I gave up and put in Starlink and have never looked back (4 years ago). NBN dug up the street 2 years ago to install fibre to the premises - I have a pit at the boundary of my property. My property is marked as 'NBN Ready'. Problem is that they never actaully pulled any fibre in the street !! The NBN is a huge scam.
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durackpl (@durackpl) reported@ChrisEconomist 2/2 The true scale of the off-budget disaster will only be clear when someone aggregates the retained losses across all these investments, as companies do in their financial statements. I've never seen this done, but if the NBN is any guide, the total would be staggering.
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John Harrison 🇦🇺 🦘 (@JH_Otway_Ranges) reported@TopherField I'm in regional Victoria and there's NBN fixed wireless, someone has to come to your home, drill holes and install cables and a antenna on the roof that's if you are in line of sight of the tower, it is slow, people around me have just got Starlink instead, it's a game changer
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Ky Broome (@KyBroome35) reportedNBN is legit useless Says Wifi will be back on at 5:30pm on Tuesday only for it to roll around to 5pm and then its updated to 5:30pm on Wednesday. Get off your hands and fix the problem you created you absolute idiots
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Olga Teresa Marr (@OlgaTeresaMarr) reported@TheUSFeedX Yes I would because it’s a good service. But my service just went from $136 a month to $150 a month, yet the local NBN in Australia is about $85 a month.
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w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported@roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic
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Anthony (@AnthonyPHoran) reported@jarro56 @isaacfloyd13 The NBN was flawed from the start but it sounds good so it had widespread public support. High speed internet would have been delivered by private sector with some govt support for rural Australia & it would have almost certainly been done quicker & cheaper.
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Nirgal451 🇦🇺🇺🇦 (@Nirgal451) reported@cmkusher We’ve had terrible governments for 25 years. No real economic reforms and throwing tens of billions at poorly thought out thought bubbles like NBN, Inland Rail, Snowy Hydro 2.0, NDIS etc etc
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Jo Tan (@8jotan8) reported@iiNet internet has been down since Saturday… ref: 500039344 Love the no show today 1pm to 5pm! I had to call you to find out? When are you attending the basement for 308 Pitt st?? Line sync is still down! It’s 2026 #outage #internet #nbn
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Jamie (@jamieeedward) reported@Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor
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LCHF Matt (@LCHF_Matt) reported@TTAlwaysWins I’m pretty sure our issue is water ingress in the pits. When it rains it stops working. The last time it stopped (3rd time in 6 weeks), by the time NBN came to fix it (4 days) it was working again, so they blamed us. But Dodo has line tests showing it wasn’t working and I have photos showing the DSL link not connecting. The NBN is a white elephant. The government needs to sell it now and get whatever it can and move on. I ordered the Starlink dish the same day I booked the NBN repair. The dish came the same day as the NBN tech.
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Cameron (@Cameronmac67) reported@TopherField Kevin07 rammed an uncosted NBN idea through with ~$10b funding. Next gov continued despite true costs far higher & timelines half of actual. Downgraded to cut costs so never as promised. Both major parties keep pouring money into bad ideas like this. did someone say NDIS?
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Liam Miller (@LiamMiller79) reported@adamnicotera @NBN_Australia Go to NBN outage page get no info whatsoever, have to sit on hold to service provider instead. How hard is it to put some detail on your own NBN outage page to save customers the running around ?
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CTHG Crapital (@Alonzo_CTHG) reportedNBN down looks like I’m going out for walk.
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Brent Hodgson (@BrentHodgson) reported@DHughesy No. Only an idiot would agree - because they'd be wrong. 1. It's not worth "over $300 billion". The $64 billion dollar investment is worth $269 billion 2. If you're using the "over 300 billion" figure ($337.2 billion) that figure means your "no future Fed Govt put one cent into it" bit is incorrect because this figure includes MULTIPLE additional multi-billion dollar funds added to the Future Fund's management portfolio. 3. The future fund wasn't built on some kind of free money windfall... The $64 billion invested came primarily from the Telstra sale. The Telstra sale meant the copper network was privatised, leading to Telstra putting shareholders first in refusing to bid on optic fibre rollouts. This meant the government has so far spent around $64 billion ($70bn by the end of the decade) to re-create Telstra's infrastructure under NBN Co. Meanwhile Telstra has paid $65-80bn in dividends since privatisation moved those dividends from public to private hands. So for every $1 we gained from the Telstra sale, we missed another $1 in dividends and spent another $1 in replacing the infrastructure we sold. Had a publicly-owned Telstra built the NBN out of dividends, and the government raised $64bn in debt to invest in a Future Fund, the books would look exactly the same as they do today. You've been dazzled by accounting tricks - following a magician's misdirection, and calling it "magic". 4. "negating the trillion plus debts... to some degree" is bullshit... It was created to cover DECADES worth of unpaid public service and military retirement benefits. Those debts amount to $322 billion, to be paid out of (currently) $269 billion in funds - leaving a $53 billion dollar black hole. Had the money been paid to super in a timely fashion (rather than the Future Fund being set up to cover unpaid pension debts), that $322 billion in benefits would be sitting in private super accounts right now. Again, you're dazzled by an accountant's magic tricks. Not free money - not "negating debts" - just a big government-owned super fund. "Can we all agree it was amazing when the magician sawed that woman in half! He should be a surgeon!"
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Soundwave | Streamer (@ItsSoundwaveTTV) reported@Optus Fix your NBN you ******* suck dude
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Face Palm is the new Face Book (@facepalm8355) reported@LeeroyLives @AngusTaylorMP So looking at that graph, the trajectory of expanding debt started under rudd and gillard and never went down Sounds about right. Looks to start that trajectory after the nbn started construction.
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Madeleine Love (@MCLove2024) reportedWe're paying progressively more taxes, and our services are decreasing. We just got a generic letter telling us our landline phone will be disconnected in 7 months. We used to have copper line which provided a highly reliable service in emergencies, whether power and internet was on, or not. I recall ringing a (surviving) neighbour in the middle of the Marysville 2009 Black Saturday fires. We had a chat while his smoke alarm was going off and the fire was raging outside. Phone through broadband was hopeless whenever the power or internet went down, which happens frequently. Mobiles are useless whenever the internet goes down, and not long after the power goes off. But those copper wire phones were fantastic. You could actually ring the electricity company when the power was off, and tell them that the power was off and could they fix it. I'm not joining the nbn.
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Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported@NBN_Australia Sadly, thanks to Abbott & @TurnbullMalcolm the only NBN I can get is the APPALLING satellite ‘service’. At least once a day, but usually several times a day, the service drops out. Previously reported; NBN ‘tested’ & says it’s OK. IT IS NOT. … 1/2
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Hudson (@Hudson11630916) reported@PatrickGormanMP Labor will bankruptcy the country on that hill but never say how they will fund it just like NBN blow out and the unfundedNDIS let alone the states debts racked up the LNP had pay for as Labor now claims the LNP created the trillion dollar debt.
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Dwayne (@CtrlAltDwayne) reported@loftwah They didn't even finish the NBN 1.0 so it makes sense. One of my mates had an NBN contract and he got paid stupid amounts of money and he said he'd finish by 2pm, took long lunches and could push appointments by saying he was too busy. Zero oversight. Huge rort.
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Energy of Oz (@EnergyOfOz) reported@Temjinck @TopherField There was hardly any logic demonstrated by the pro-NBN side of the debate back then, just emotion. And the worst was the ABC’s Nick Ross
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Nick (@Nick40156474438) reported@Willygc13Will @JimThom90458694 really ? $45 a month for the first 3 months and then $75 a month and its twice the speed of the NBN plus its never been down since ive had it. Ive been paying $78 a month and it goes down for a few hrs just about every single day with the NBN
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Gregory J O'Flaherty 💧💦 (@schitzoziris) reportedI rearranged my furniture like I said I might. Crashed my NBN doing it and now it will not connect. Spent the last hour on the providers help text… the backup 4G SIM WiFi Connection isn’t working either… the technician is coming later this week … The flat is more cluttered and I should have left it like it was… That filled the day anyway. I needed the exercise… I can’t sleep ..
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Millicent Bystander (@trickyidnego) reportedWaiting for nbn person to fix my internet. Has been down for over 2 weeks. Today my provider will take $$$ from my account to pay for internet i haven't been able to access. Capitalism is a beautiful thing BTW other countries fix stuff on the day but hey, oi oi oi oi