NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Adelaide, Sydney, Wollongong, Perth, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington, Sunshine Coast, Connewarre and Mile Bridge.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Pyjama Sam 🏳️🌈
(@NoGoodStoryEnds) reported
@Telstra Nbn network outage in Leichhardt. Any news on what happened /when it might be fixed? Website just says 'network fault confirmed'
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jonathan jb webb
(@jjbw) reported
@anarcho_magpie @NBN_Australia Exactly the same thing at our place in Leichhardt @NBN_Australia - but neither your website nor our ISP website say there’s an outage. 🙄
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Nero 🚀 🌖
(@asneon21) reported
@NBN_Australia you guys are rubbish. Little bit of rain and boom…down for maintenance 💥
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demonfox ❤️💙❤️💙
(@alsotheabyss) reported
@Telstra @NickRossTech and where's the all-important cost comparison (speaking as a lifelong Telstra mobile user, but very happy AussieBB NBN customer)
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Ollorin
(@Ollorin7) reported
@Spiffy_DE @SeraphaimW @FFXIV_NEWS_EN Hey Archie, not sure if it's fixed for u yet, or if this helps, but Australian's using Optus NBN were all the same. Optus couldn't connect to Square Enix servers. they've been working to fix it for the past 3 days. It seems like it might be fixed now I think.
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Suzanne Olsen
(@suzannelolsenau) reported
That awkward moment when @Optus nbn doesn't want to work properly and we have to use the mobile network
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Annéka Salvat (she/her)
(@annekasalvat) reported
@NBN_Australia my internet is down this morning and I work from home so hotspotting isn't ideal. I've reset my router etc. My postcode is 4500.
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💧 Dan
(@jaitaiwan) reported
@Aussie_BB @JCautec That's bad policy though because NBN will ALWAYS refer a customer right back to AussieBB as I've found out numerous times.
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Leanne Cutler
(@leanne1cutler) reported
2/2 @Telstra @NBN_Australia Have any of you made a claim for business loss against them? Official complaint definitely! But will phones and internet be fixed today?🤪 or Monday even? See previous tweet #incompetence #fixtelstra @PaulFletcherMP
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Aussie Broadband
(@Aussie_BB) reported
@JCautec Any fault we raise as a service impacting issue is usually standard assurance times to get a tech from NBN out, so always suggest calling NBN to get it made a priority for safety reasons so absolutely did the right thing by calling NBNco Hope it's fixed soon! -Meg
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alex䷰stopheles
(@technihilism) reported
@viveka @TurnbullMalcolm we didn't have enough connections in our street, so at some point an NBN installer used an illegal splitter rather than resolving the lack when it rained, we lost connection, but also *every afternoon when the sun hit the pit* and heated the connector up 4 years to fix
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Michael Still
(@mikal) reported
How can @NBN_Australia still be so bad at communications? My suburb is on the list for FTTN to FTTP upgrades, but are there any details _at_all_ available about when approximately that will happen? Of course not.
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Leanne Cutler
(@leanne1cutler) reported
@Telstra No our business is victimised by being a Telstra client due to extremely useless non-existent service due to an nbn hardware breakdown we believe. Taking action.
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Neil Naessens
(@medjak40) reported
People keep complaining about the #NBN the #LNP has given us. I just don't see the problem. I mean, we're doing just as well as #Kazakhstan so let's hear it for the Coalition, eh?
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PedestrianCritic
(@PedestrianCrit1) reported
@anarcho_magpie @jjbw @NBN_Australia We have a little bit of rain and an outage occurs. Lol Bangladesh has better internet service and providers.
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gerrybrazil
(@gerrybrazil) reported
@optus is there a service outage in NSW 2040 for NBN Broadband? Our NBN has been down since 6pm today. I can't even login to MyAccount on the website. IS something down?
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hayleys #birdpilled
(@hayleyglyphs) reported
listening to Guardian Australia’s story on the botched NBN role out, painful to listen to the interviewer consistently downplay the seriousness of the problems, they say we have “a bit of a problem” with internet speeds… we’re ranked 61st in the world
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Mic
(@ThatGuy70186149) reported
@Telstra NBN outage in Tingalpa, Brisbane, 4173. Since 8pm last night. What’s the issue and expected return to service?
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Conor O'Dowd
(@conorodowd) reported
PS you also disconnected my NBN from another provider without instruction in the week my son was doing his final university exam from home. You are not just **** you are worse than ****.
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Kate Trusler
(@katling73) reported
@iiNet is there a problem with the internet in Thornbury (3071)? It went down about 10 mins ago and the NBN box has been cycling through trying to reconnect ever since.
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nelanie turdson
(@lizard_wife) reported
Can someone help me with who does good internet I don’t understand any of it but I’m tired of not being able to send a video and watch Netflix at the same time. I have the nbn at my nee house?? I don’t understand what any of it means can someone set it up for me
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clarke3110
(@clarke3110) reported
@PlayoffShai I nbn e of the worst videos I’ve seen. Can’t believe the world we live in sometimes
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anarchist magpie mild takes
(@anarcho_magpie) reported
@NBN_Australia Hi Sarah, I've been checking both and neither website is saying the internet is down. However it's the nbn box itself which is showing the error. The power light is on while the downstream, upstream, and online lights are blinking in sequence
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Linda Hardy
(@LindaAHardy) reported
@Telstra not sure who to contact about NBN, I have NBN but received a phone call today saying our NBN is being upgraded to fibre optic to the house, person will call back tomorrow as call tonight at dinner time not convienent don’t know if this is a scam or not can you help?
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Brett Andreassen
(@BrettAndreassen) reported
@TPG_Telecom are there issues in Enoggera, QLD at the moment? NBN seems to be down.
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Joe Cautec
(@JCautec) reported
@Aussie_BB Thanks meg for the reply. It's a shame the online chat agent wouldn't lodge a request to NBN for the fault at all though.. and kept asking me to plug my nbn box into the phone line to test. Not much point when it's clear there is a problem on the line in to property lol
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halil mustafa
(@halil_mustafa) reported
@Optus nbn not working and my 4G is so weak it won't load your chat app to find out what the problem is let alone let the kids finish their school work. Happens every time there's heavy rain and the pits fill with water.
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Gerald McDornan
(@GeraldMcDornan) reported
Is there an @NBN_Australia outage in Ferntree Gully at the moment @Aussie_BB?
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Leanne Cutler
(@leanne1cutler) reported
@tanya_plibersek @AustralianLabor This govt can’t even fix Telstra and NBN! But would @AustralianLabor ?
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Kubilay 🦬🪒 Kocak
(@koobs) reported
PSA: Switch your bullshit price gouging @telstra NBN service to @Aussie_BB.