NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (76%)
• Wi-fi (10%)
• Total Blackout (6%)
• E-mail (5%)
• Phone (2%)
• TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Brisbane, Melbourne, Dubbo, Warragul, Perth, Windermere, Port Stephens, Long Forest, Arumpo, Cairns, Upper Caboollure, Hobart, and Newcastle.

City	Problem Type	Report Time
Adelaide	TV	13 hours ago
Sydney	E-mail	15 hours ago
Brisbane	Internet	16 hours ago
Sydney	Internet	19 hours ago
Melbourne	Internet	21 hours ago
Brisbane	E-mail	24 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Charlie (@charlietech) reported 5 minutes ago

  @gav_mck I ran into that with my uncle in Maleny. The crowding for Starlink meant no space. He has it now (waited in que like every1) but its why NBN are pushing their service to market asap with Amazon leo. At least you have options!!

• 
  rob2511 (@KymRob25112) reported 5 minutes ago

  @anthony45052793 No NBN...never will be...

• 
  John Murdoch (@jscmurdo) reported 7 minutes ago

  @ausnuc_ian It was a Press release waiting for a business case that never eventuated. That's how the LNP operated. Don't get me started on the NBN catostrophe. Another example of the great economic managers.

• 
  Linda Johnson (@LindaJo90431346) reported 8 minutes ago

  Turdbull was never any good. Even Kerry Packer sacked him & called him Useless. Libs gave him 2 turns at PM he stuffed it up twice Whatever he touches is useless - NBN, Renewables, Snowy 2, etc. He's a Nasty Bitter Narcassist. Wish Libs would kick him out. He's a Leftie @austpol.

• 
  WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported 10 minutes ago

  @ArtistAffame If you don't have a wifi router then you will. The 5G is the mobile network, you connect to the internet via that or via NBN. Usually then it connects to a wifi router.

• 
  Nikki Austin's Aussiegirl 💖 Love Hank & Elvis (@AbAussieGirl) reported 11 minutes ago

  @optus_help whenever we come to your help you throw it over to the NBN and then they handle it back to you no one ever seems to be able to solve the issue ever I've never seen such an incompetent company instead of signing up more people for your service maybe make

• 
  Grant Mackenzie (@GrantMa24544383) reported 11 minutes ago

  @1Alboforpm Considering Labor designed the NDIS, Libs and Labs together gave us the NBN, Libs and Labs the submarine fiasco? How's the tax on tobacco going in stopping smoking as opposed to feeding organised crime? Pot / kettle Their sudden growth will result in messes, poor communication and confusion between newly formed members but their sudden growth is do to the F up by these 2 major parties. Oh... and ... Fire the Liar

• 
  Funkdoctor (@Docsthename) reported 13 minutes ago

  I think Telstra is having relationship issues with NBN which is delaying my divorce with Telstra 😤

• 
  Titch Ashen (@titchashen) reported 14 minutes ago

  @deniseshrivell fair point. In the rush for shiny new com tech the way we did it not always the best. NBN now means those of us with land lines cannot call 000 in a power blackout, or net outage. Before NBN we could. that dont make news much either,

• 
  Kevin Metcalfe (@KevinMe49077436) reported 15 minutes ago

  @AlanBixter Why, we spent a fortune on the NBN, just go to the countries news service and watch it there.

• 
  Stonkin Days (@n0otherwaythere) reported 15 minutes ago

  @Starlink I’m one **** around on price from going over to NBN fixed wireless which has been rolled out in my area since I got Starlink. The chapping and changing is bullshit

• 
  DerKrampus (@gaymilkisgay) reported 22 minutes ago

  @ianclarkeAU NBN is not a cellular network - I think your statement is illogical.

• 
  Umai NUTTERS (@Umai_NUTTERS) reported 22 minutes ago

  Was going to shock those who wondered why ive been offline for a month after the last internet issue and go New Financial Year New Stream, but alas the weather decided it was going to flood where the NBN lines run. I can download... just, upload is dreadful so RIP

• 
  Optus Help (@optus_help) reported 24 minutes ago

  @timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan

• 
  Lev Szeps (@LevSzeps) reported 24 minutes ago

  @strangerous10 We already own the NBN, so why can't emergency services be run directly by the NBN?

• 
  Con! (@c0n_AU) reported 26 minutes ago

  @BeauGiles Typically, no. For the cost of a backup device/SIM/NBN or even Starlink, it would pay for itself in an hour of an outage like this!

• 
  Matthew L (@FunBrainFarts) reported 26 minutes ago

  @ALeighMP ALP never grows anything they just blow bubbles and then it pops then people left to pick up the pieces. Always only a matter of time. I don’t know how it is possible but every time. From recession we had to have. NBN fiscal bomb to NDIS.

• 
  DissentingSkeptic (@DissentingS) reported 27 minutes ago

  @VoteLewko @Starlink Speed is latency. No satellite connection is "high speed" sick of the disinformation. Starlink is 20ms-40ms+ latency like mobile garbage is. NBN is a whopping 600ms latency. They need to keep this junk away from fibre areas where I get 2ms latency and have had since 2022.

• 
  purana (@purana) reported 29 minutes ago

  Superloop is the 3rd RSP. Let's see if I can get more details out of them tomorrow on what path/route of the FTTN is a problem. NBN co seriously can't manage a raffle in a pub.

• 
  Michael Ryan (@mickr62) reported 30 minutes ago

  @optus_help hi. I have had an issue with your sales chat team putting me on the wrong NBN plan

• 
  Rain (@AussieBromo) reported 34 minutes ago

  $58.10 is Aussie Broadband's "special 6 months price". For 25mbps down, 10mbps up... Meanwhile Amaysim's offer is $30 a month for 6 months. It's so retarded. The NBN/gov should be ashamed of themselves. Cost of access is way too high and it's causing ridiculous market behaviour.

• 
  elohiyaxo 💖 (@AmotherslovePTK) reported 36 minutes ago

  HEY SORRY, NBN STUCK BEAM ONTO MY EYE, ITS CONNECTED TO THE 5G AUSTRALIAN NETWORK COS OF THE FEDERAL BLUE PULL UPS I ORDERED SO VIVID GOES UNTIL MY LICENCE RUNS OUT SORRY NOT REALLY BUT JUST TRYING OUT MY PARLIAMENTALITY WHY IS IT SO HARD TO HAVE SYMPATHY ARE U TIN MEN? Y

• 
  Ash Rodrigues 🐯🏆 🏆 🏆 (@a_rodrodrigues) reported 38 minutes ago

  Hi, when is the service going to be restored in Seven Hills, QLD. It's been more than 24 hours and we havent heard what the issue is. @NBN_Australia

• 
  Harrar Longberry (@HarrarLongberry) reported 46 minutes ago

  No @NBN_Australia , 1 minute of notice is not a "Planned" 6 hour outage I can only assume you have different SLAs if you call it planned. #NBN #NoBroadbandNetwork

• 
  purana (@purana) reported 47 minutes ago

  @AussieWirraway 3+ month 3 different RSP's and still can't get NBN co to connect a FTTN service.

• 
  Libertarian Party NSW (Liberal Democrats) (@LibertariansNSW) reported 48 minutes ago

  The Libertarian Party believes in reducing government involvement in the economy. We would Reduce ATO staff by at least half over 5 years because flat tax rates will require less compliance staff, and it is essential to reduce the possibility of the tax system regrowing; similarly, scale back agencies such as the Australian Securities and Investments Commission and Australian Competition and Consumer Commissioner and the laws they administer; and sell government business enterprises, including the NBN, ABC, SBS, and the Future Fund, and use the proceeds to pay down debt. By removing bureaucrats and simplifying tax, we will have a more prosperous country. #smallgovernment #libertarian

• 
  Scarab (@ScarabOfficial) reported 52 minutes ago

  I woke up to find my Internet is down. I'm typing this via an unusably slow emergency backup mobile access function. I hope my fibre connectivity comes back up soon. The problem is with either my ISP(RSP), or the #NBN, more likely the former.

• 
  Bernard (@bernardsjansen) reported 56 minutes ago

  @TopherField I've been a happy Starlink customer for years, because the NBN was unable to get reliable internet to my house. Each month Elon gets my money, and I get reliable high speed internet. Each month, we are both better off.

• 
  Darren (@DoodyDarren) reported 56 minutes ago

  @ianclarkeAU @CovfefeDnUnder The NBN cannot do it now, but the optic fibres it uses can. Only the gear at either end changes. There is not a wireless system in existence that could carry the existing load of the NBN, let alone future needs. Talk to a network engineer, please.

• 
  The Immaculate Deception (@DeceptionImmac) reported 1 hour ago

  @QuentinDempster Good to see you're finally admitting that the NBN was a badly thought out brain fart from day one. And the Gumbyment needed someone like Elon to demonstrate to them the proper way to provide such a service over vast distqances. Good to know.