NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Melbourne, Brisbane, Perth, Rockhampton, Rosalie Plains, Katoomba, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Nufe
(@djnufe) reported
My OAP neighbor's phone cuts out every 12 months because her NBN box shits itself at least once a year. Rather than wait a week for a certain telecommunications company to send out a poorly paid contractor to fix it, I cycle it and press the reset button on the modem. Job done
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Ozi
(@0xOziii) reported
@xdNiBoR yeah rural areas get shafted with slow nbn all the time
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Barry
(@InCythera) reported
Colac looks great. Seems everyone is down here already Bet that NBN bullshit overnight (as it turned out) was '**** we didn't put on enough extra capacity'
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A30AEW&C 🇦🇺
(@a30aew) reported
@AvidCommentator Yes, the FTTP upgrade is 'free', however, retailers' NBN plans for a FTTP connection are more expensive than on FTTC. I'll pass on the upgrade until I can pay the bills On the other hand, my 5G signal is rarely above '1'. A mish-mash of garbage 🙄 But AUKUS SSNs 🤪
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Doug Hendo
(@DougHendo) reported
@MarioNawfal The phone and internet services in australia are a disgrace. I,m still waiting for NBN over 20 years since nbn was installed I,m still waiting for the connection to my house. My internet is slow and goes out when it rains
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Garry Button
(@GarryButton) reported
@veritas__vox I pay $85 for NBN broadband which has been steadily rising in cost lately. Had it for years. I don't game or teleconference. I STOPPED using it for Netfizz and other because there is so much garbage. So why am I paying for so much bandwidth. Screw it. I'm cutting the cable.
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Saphod
(@Saphod) reported
@Telstra nbn outage this morning, since then internet dropouts every two minutes. Called Telstra support 3x today - they all went through the script. I told them it was definitely a Telstra issue since this happened before and was fixed by Telstra externally. (1/n)
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Paddy
(@Dabatsau) reported
@MickamiousG @Starlink Nbn fttc at my current address, max of 100/20 but have a shared data sim on my Vodafone service and can get around 400-800 down and 30-90 up (I have 750gb data a month on mobile plan so plenty for day to day use) When I do move its most likely more regional (thanks to cost of living) so starlink may be my only decent internet connection there.
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Vitaly Paskov
(@VPStrategic) reported
@UrsusDropiticus @AtomicEconomics @BobBurn97207272 It’s not extraordinary lmao Overly generous Covid jobseeker supplements. NBN rollout ****** resulted in far cheaper than private retail pricing. Defence procurement overruns resulted in 10’s of thousands retaining employment. Slow tax reform on capital and property Etc…
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OzRangah
(@OzRangah) reported
@optus_help nbn down yet again?
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Saphod
(@Saphod) reported
Also, Occam’s Razor suggests it is connected to the previous nbn outage this morning, not to me making changes to my settings.
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McTavish
(@McTavishOnline) reported
@MickamiousG @Starlink It's expensive as **** though so I'll stick to the ********* nbn for now...
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A30AEW&C 🇦🇺
(@a30aew) reported
@AvidCommentator @cdilga @qa__rocks Yup, the copper wire in the pit even with an FTTC is the 'Achilles' heel' due to moisture ingress/corrosion due to poor terminations/reterminations. I had frequent dropouts until the NBN folks came and reterminated the copper.
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Marcelo Provenzale
(@cellyyyyyyyyy24) reported
@optus_help your nbn is a joke. For about a month in my area it’s been “network degradation, fixed within 5 days” and then 5 days later it’s another few days expected and this continuously happens. Now it says expected to be fixed yesterday but it’s today and still awful.
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tall dufus
(@TallDufus) reported
@DanKelly966767 @JimThom90458694 @sandyjoint The opposition to the NBN was disgraceful, and Malcolm Turnbull should hang his head in shame for opposing it. Pink Batts ***** up cost lives, thats why safety regulations matter.
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pigways
(@pigways) reported
@TMFScottP Gifting money is poor, but perhaps better value. Conroy had private businesses tender for NBN, he said he could do it cheaper (despite zero business experience). It'd be interesting to see those quotes (commercial in confidence would no longer apply). $56B "invested", $40 lost
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girl
(@girl2017971) reported
NBN no longer exists. 5G is gone and the dongle WiFi is back to help families access resources and information for free.
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Saphod
(@Saphod) reported
Every time this happened before, Telstra acknowledged they were at fault. Why do I have to always have to jump through hoops to explain that I HAVE NOT CHANGED ANY OF MY SETTINGS AT MY END AND THAT THERE WAS AN NBN OUTAGE THIS MORNING?
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Brian Gerrad Heuston
(@BHeuston96792) reported
@TruthFairy131 Our own Australian Government stole our copper we all paid for, from the TELECOME tunnels and lines, which could have paid for our really slow NBN
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Sandy
(@notabluesfan) reported
What is going on with NBN outage in Elwood past 24 hrs?
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Melanie Grand
(@1motherwolf) reported
If everything is digital, then government, and despots like Albo can track every damn cent we spend. That's communism. Holding us ransom will be easy. All govt. has to do is shut down the NBN (govt. owned), then all businesses will stop, and no one can buy anything
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Gillian Dempsey
(@catedempsey) reported
@HDealla I had such terrible NBN I got Starlink. People thought I was making it up that i had 7mbps download and 14mbps upload. It made it impossible to use Teams during Covid and I had to physically go to the Federal Court to sit in a court-room with a security guard because teams was
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JunctionRift
(@JunctionRift) reported
@SawyerMerritt @Starlink This is great to see. I see a lot of Starlink dishes around where I am in rural Australia. I think Starlink has now become a great competitor to NBN. No need to wait 2-3 months for a technician to come out and fix the internet. There is also no need for 2-hour calls with ISPs in order to arrange for that technician. Starlink is truly revolutionary.
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towa's tiny little cute 3 inch dih
(@Catageloph0bia_) reported
im scared im so ******* scared help. aaaaaahhiwkm.nbbnwnnm..nbn...
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Michael Cook
(@Michael88067311) reported
@AvidCommentator OMG, remember the NBN saga? What an absolute crap show that was. Seriously, when was the last time we had actual quality, greatest good type policy from either side of the two majors? Has to be decades ago now.
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Jake Moreland
(@jakeymoreland) reported
Who do I have to talk to at the NBN to get my internet fixed, 1gbps down; 100mb up (advertised). it lags on every game, runs at ~10% advertised on a good day. BRAND NEW HOUSE! FTTP! How is this legal? My old 12mbps plan from back in the day was better than this garbage.
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MKSWAMY simple vedic hymns listen ethic practical
(@godnanna) reported
My Wagon R 39 RA 3108 arrange to seize such misuse /theft vehicles Sir. My complaint No16583839 Sawaleshwar tollplaza Complaint No16583881 Varwade toll plaza Dir Kindly intervene to save me get relief from hyoerte nbn sion on misyse of my vehicle number to avoud any unlawful/
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AJay - Mountain Streams
(@HDealla) reported
@catedempsey I like to say I’m surprised but I’m not. Our NBN cables were lid by ‘skilled’ immigrants who bent and broke cabelling by jamming it down the holes. The photos were everywhere for months on initial roll out around 2017. Starlink is fantastic and still worked through a tornado Xmas Day 2023 and a cyclone in Jan this year. No power for 2 wks and 1 wk consecutively but I started the generator and plugged in the lead and was one of the few of the 7300 locals who had any connection to the world. So grateful for Elon and Starlink. Glad you made the switch.
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Nufe
(@djnufe) reported
My OAP neighbor's phone cuts out regularly because her NBN box shits itself at least once a year. Rather than wait a week for a certain telecommunications company to send out a poorly paid contractor to fix it, I cycle it and press the reset button on the modem. Job done
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STEVE FISCHER
(@STEVEFI14205588) reported
from
Adelaide, State of South Australia
Yep techno booby fail. Turn the Wifi off to use the 5G mobile phone network. Duh. Upgrading home nbn to fibre to the node. Not as simple as plugging in the new modem. @BjWittwer Busy waiting for ISP to do their thing, whatever that is. Lol.