NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (76%)
• Wi-fi (11%)
• Total Blackout (8%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Adelaide, Dubbo, Arumpo, Croydon, Long Forest, Holmesville, Warragul, Cairns, Hobart, Parramatta, and Ashfield.

City	Problem Type	Report Time
Sydney	Internet	5 hours ago
Melbourne	Internet	8 hours ago
Melbourne	Internet	10 hours ago
Brisbane	Internet	18 hours ago
Brisbane	Internet	18 hours ago
Perth	Internet	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mary Mary Quite Contrary🐭 (@biba_nova) reported 4 minutes ago

  @GATESDK We should really switch, we have no problems up at the property with the Starlink, but the NBN here in the city is pathetic, sick of hot spotting off my phone.

• 
  Fed Up (@Chuckle89602037) reported 6 minutes ago

  The Labor Budget 🙄 So far all I see is nothing to help or support now, $250 in 2028. Ffs everyone has been left behind. We're spending more than that additionaly on groceries, fuel , insurances, nbn, etc etc. Where's the relief.

• 
  Never vote LNP. (@LNPvoterfail) reported 6 minutes ago

  @derf17k LNP would have destroyed my Super given half a chance. As with NBN, NDIS, the car industry, refineries, environment.... Just **** right off @der17k

• 
  Sharon Dresser (@DresserC33944) reported 7 minutes ago

  @dpoddolphinpro @Amazonleo @Starlink but ryan starlink is actually useable across most of the globe, leo isnt...and its latency is so slow is only good for wathcing the NSF streams , yeah its still faster than the NBN here in Australia with our crappy fibre to the node than four core coppeer to the home,

• 
  Arron (@Arronkt) reported 9 minutes ago

  @robb_j_m I was that happy with the FTTN NBN I had I went with Starlink when it was available in my area in November 2021. I know I can now get FTTP , but I put up with an ordinary service for for a long time and can’t be bothered changing.

• 
  Ferrousoxide (@Ferrousoxi29174) reported 12 minutes ago

  @highbrow_nobrow @Acyn Can we put this charlatan on mute. His NBN fix was a disaster. His hydro scheme also a disaster. Shut up Malcom. You are clearly an imbecile.

• 
  Rob Janssen (@pe1chl) reported 13 minutes ago

  @eevblog @MichaelSmicqfw Really? I think that was only in the context of your NBN being down for a week... Starlink (or any satellite internet) really isn't useful in a city like Sydney, and when lots of people insist on using it there it will only get more and more expensive. It is for rural areas.

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 14 minutes ago

  @Richard01357064 If only the deposed LNP Crime Org had not nobbled Labors' worlds best, full Fibre NBN (with iron age copper), you'd know that the LNP Crime Orgs' decade of debt & devastation, was over 4 yrs ago. The war is long over soldier. By the way, the Beetles have broken up too.👋🙏

• 
  daniel (@daniel647543) reported 15 minutes ago

  @techAU @robb_j_m It didn't work for everyone. I'm 1.5km by road from my exchange and yet everyone here has ****** wireless NBN, which manages to be both more expensive and slower than Starlink, with somehow higher pings than sending a signal to space and back. Everyone has Starlink here now.

• 
  ExoticSpice (@ExoticSpice101) reported 20 minutes ago

  I’m thankful I have NBN Fibre but even with that I will never use cloud gaming. why would the local computing die anyway? This AI craze will die quicker than the computer. Phones and laptops still need to be need built. What’s going to stop is that PCs will no longer be cheap

• 
  paullyj57 FMD **** AUST (@paullyj57) reported 21 minutes ago

  @JH_Otway_Ranges @craigkellyAFEE we never needed an nbn . mobile phone for data was faster and cheaper. Now starlink is faster and cheaper again NBN is a 200 billion dollar disaster

• 
  David Collins (@Errol5870) reported 21 minutes ago

  @australian People have already forgotten another of his past failures “The National Broadband Network”, NBN for short…

• 
  quantcumania (@quantcumania) reported 21 minutes ago

  @tzk1810 Idiots in the comments flexing their 500mbs not realising that this is FTTN which was a half-assed non solution to the NBN. If we went with the original plan we’d all be on gigabit fibre by now

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 28 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  rustikalfox 🌿 (@kaijuergs) reported 39 minutes ago

  wasn't notified of the @NBN_Australia planned outage today and just spent the last 30 minutes thinking wtf wrong with this thing 💀

• 
  AusTubers 🇦🇺 (@AusTubers) reported 40 minutes ago

  (sorry, I couldn't resist taking a jab at @NBN_Australia) (please don't give us another 3 day outage mr nbn man, please)

• 
  Weird Uncle Bob (@julerin8) reported 40 minutes ago

  @DavePhippen After 8 calls totalling 12 hours to NBN co and Telstra I found the magic key: Just say "Ombudsman" Service person arrived the next day and a new modem the same week.

• 
  Maximation Max (@maximationmax) reported 42 minutes ago

  @Ben_Davison1 Government provides education? Why then are kids paying $40k for an arts degree?. If NBN was a government service rather than a business its expense would be in the budget

• 
  Kojrey (@kojrey_codes) reported 44 minutes ago

  This is the argument for the #NBN few predicted: 1) Spend lots of money to build a national broadband network. 2) Spend even more money to make it Fibre to the Premises (FTTP) by default. 3) Private competitor pops up and offers comparable service, in more geographies, with zero Australian govt money. ....But where some are now (4a) Private competitor drives out public investment (4b) Private competitor CEO becomes hyper-partisan & divisive AND THEN (4c) They decide to use almost-monopoly power to hold citizens hostage with price increases. Kevin07 may have saved us, even if he didn't know it at the time.

• 
  blank (@olwidula) reported 44 minutes ago

  @robb_j_m Outside the urban centres, $139 a month for Starlink. NBN for me was a slow and expensive skymuster satellite. Thanks Elon.

• 
  Dayvd Allen (@DayvdAllen69876) reported 45 minutes ago

  Home internet is down, BUT, according to Australia's "Lightning Fast" NBN... There IS no outage... Yeahhhhhhh.... The "Not Online" indicator light says otherwise. Optus are now "confirming" there's a problem... 🙄

• 
  GR (@larrikinstreak) reported 45 minutes ago

  @robb_j_m NBN is free, the ISP is where the charges are and believe it or not it's customer support is why it costs much. The infrastructure costs are not the big cost.

• 
  Steve Woosnam (@SteveWoosnam) reported 53 minutes ago

  @ichimikichiki @Lisa9Sophia The NBN is still one of the biggest waste of money in Australia's history. The government never had any business sticking its nose in.

• 
  msau (@msignau) reported 54 minutes ago

  @robb_j_m This of course ended up driving the total cost of the NBN through the roof as they had to take on copper lines that had not been maintained properly for over a decade & assemble a franken-network copper, fibre & HFC networks that had massive maintenance costs.

• 
  Brian Loffler - #SeventhGenerationPrinciple (@jazzkat) reported 54 minutes ago

  Terrible service from @NBN_Australia One of their field techs accidentally cut off our whole Strata building with a bad telecommunications patch next to the NBN Node. I told the tech (27hours ago) but they went home without fixing it. A Level 2 escalation has yielded nothing. Gr

• 
  AussiEx.au (@aussiExau) reported 58 minutes ago

  @Kgeeme @MRobertsQLD Totally agree, mate. That Hydro monstrosity and the FTTN NBN were a real waste - billions down the drain and we’re still stuck with rubbish speeds. How’s it been affecting you where you are?

• 
  Green Tree (@TreeGreen2933) reported 1 hour ago

  @robb_j_m I got nothing, NBN has killed all the independent providers that serves my community. I now get about 10mbps max through the mobile network if lucky.

• 
  Matt Henderson (@MattxH) reported 1 hour ago

  @BanderaBeau @BikoKonstantin1 @AlboMP It doesn’t work because each government is interested in keeping power that the next government wouldn’t implement the next step. Massive changes like this can only get over the line if the solution is obvious & unanimous. Even then one single government can **** things up eg NBN

• 
  Cdbrown (@BrowntownBrew) reported 1 hour ago

  @robb_j_m What type of connection do you have? Anything with the copper in it such as fttn, fttc and HFC are allowed to drop out about 5 times per day and nbn don't consider it a fault. Fttp is much more reliable and only drops if there's network maintenance

• 
  Mickamious (@MickamiousG) reported 1 hour ago

  Was there an issue with the 4G/5G network in Melbourne, Victoria today?? It seems as I got out of the CBD the network improved but within the metropolitan areas there was issues?? @Starlink at home seems to be operating fine - anyone have NBN issues?