NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Adelaide, Brisbane, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Raoul Pool
(@RaoulPool) reported
@optus Are your services down in North Sydney? Mobile phones and NBN down for me - no support on live chat, no one picking up phones and no replies to DM! This is unacceptable, a lot of us need to work in a lockdown and getting absolute radio silence. #switchingprovider @Optus
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Adam Buck
(@sydneyadambuck) reported
Is there something wrong with @Optus right now? Our #NBN is unusable and their network outage website keeps timing out in my phone...?
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Klavinmour
(@Klavinmour) reported
@NBN_Australia Copy and paste responses like this don't help when you're flat out ignoring my statement about the NBN Network being OVERLOADED. I know exactly why my Internet doesn't work, and I also know NBN will NEVER FIX the issue because you refuse to actually build real infrastructure.
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Raoul Pool
(@RaoulPool) reported
@Optus internet NBN & Mobile network being down has cost me over $50,000 in damages as I cannot work... ABSOLUTELY UNACCEPTABLE! How can you treat your customers like this in a lockdown? What is the point of a 4g backup if it is also down?! No customer support at all!!!!!!
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Nemesis Lol
(@Nemesis01643467) reported
@ALeighMP @ElaineM11584892 $13 BILLION @ScottMorrisonMP - OR: 1. 6+ major hospitals 2. The biggest solar farm & distribution network on earth 3. Fix up the vandalised NBN ++ 4. How many dozen purpose built quarantine facilities 5. Sydney-Melb super fast rail service Instead you gave it to mates & donors.
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Nathan Bridgewater
(@NathBridgewater) reported
@optus nbn dead as a door nail in Cronulla. Help! My NBN has the covid!
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Melissa 🎲🎲🎲
(@Melissainau) reported
@dcapurro Omg. We just got a big speed upgrade; I wonder whether that was the problem. Cautiously, direct cabling from the one Ethernet port in the nbn box might work; going to try that for my work pc at least.
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Optus
(@Optus) reported
@JBL8765 @andrew_chang Hi there, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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Corey Allen
(@CoreyA96) reported
@optus NBN issues in 2130? Can’t use the network outage map, as it won’t even load!
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AshBurmeister
(@AshBurmeister) reported
@NBN_Australia is there any way to get an updated resolution time for an unplanned outage? I've already lost a whole day of work to not having internet. Your network outage page doesn't have any information that's useful.
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suzieq28
(@sueann_yates) reported
@Optus hey waiting as to why we have no nbn. Would chat via app but it won't work. Need help. Please respond ths
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Optus
(@Optus) reported
@connorgordon02 Hi Connor, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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ABBA is back and I feel like Fred Flintstone again
(@jaykay287) reported
Hey anyone else having issues with Optus NBN right now?
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𝐁𝐀𝐈𝐋𝐄𝐘
(@loverboymedia) reported
@YungScorsese vodafone loophole. already have a mobile service and mum needed NBN, so i set that up and I get it retail price in 2-3 weeks
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Benjamin Marx
(@BenjaminMarx11) reported
@Optus How am I supposed to play fortnite with the boys with no internet? Bondi Beach nbn services are down :/
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Glenne Drover
(@GlenneDrover) reported
just spent 12min59sec on the phone with a fake NBN scammers. he was very patient with my excruciatingly poor computer skills until we got to the bit where the software would not download as it needed the Administrator password which my wife looks after and she is not at home. ../
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🇦🇺Josh Robinson🏳️🌈
(@JoshRobinson_00) reported
@NBN_Australia @ACCAN_AU i just want to be able to access faster internet. 50mps download is not cutting it. FTTN SUCKS!
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Optus
(@Optus) reported
@puddleandfish Hi there, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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Optus
(@Optus) reported
@jessisabeagle @NathBridgewater @andrew_chang Hi there, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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Danny T.
(@happyboydanny) reported
My @Optus NBN broadband and mobile internet are both not working/very slow. Plus the Network Outage site is not loading. :/ Blimey! #Sydney
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Robert G
(@RobertJJGG) reported
@Optus no nbn in sSt Leonard’s NSW sydney , I messaged in the app but the messaging staff are ignoring me. Unprofessional! I have a work meeting to log onto! It’s not working!
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Optus
(@Optus) reported
@ProfTimStephens Hi Tim, we are aware of an NBN and mobile issues which is impacting some Optus customers in NSW. Our Tech teams are working hard to have this resolved as soon as possible. We apologise for the inconvenience caused and appreciate your patience. Kartik
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Optus
(@Optus) reported
@meganefeeney We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Kristy
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Andrew Pillekers
(@andpill) reported
@NBN_Australia @ACCAN_AU ooohh can he finally explain how they are going to fix the congested fixed wireless network? maybe he could do it after he glosses over how the rotting copper is so good!
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Optus
(@Optus) reported
@lavatelly Hey Jess, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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KikooGaming
(@KikooGaming) reported
@Optus @PullinBen Hi NBN is down in Roselands too can i please get some help😑
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Bee Ah Chang
(@BuaAhChang) reported
@Optus I don’t have access to NBN in Allawah (2218). Is there a problem?
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KikooGaming
(@KikooGaming) reported
@Optus NBN is down in Roselands, im working from home and got disconnected from work!!
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oliviasmith
(@oliviasmith) reported
@TweetTreet @PRGuy17 Take your pick - NBN was down that day / my kid/dog must have deleted the email / We locked ourselves out of the office and had to smash a window with our laptops / He started it ?! / what you say is what you are?!!!
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Optus
(@Optus) reported
@iiTs_Haze Hi Haze, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.