NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Canberra, Adelaide, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul, Long Forest and Loch.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Russ Johnson
(@MaznLotus) reported
@abroninvestor Mainly Telstra but even that is very slow esp NBN.
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Matt Norrie
(@matt_norrie) reported
@Barge1Burges @Telstra I put up with Telstra 4G internet for years paying top dollar for a service that promised the world but couldn’t & wouldn’t deliver. Switched to Activ8me satellite NBN 12 months ago. Took 6 weeks to install but have never looked back. Aussie company too - 5 stars.
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Trent Petronaitis
(@trinest) reported
@noreasonspec Covid vacinne to solve nbn issues? 5G in each shot suddenly no internet issues. 😜
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Crackers Carter
(@Crackers_14) reported
@Stephen76 @Optus Telstra no better in Tarro. So glad the NBN was dumbed down to fibre to the node
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Ban-Foo Leong
(@BanFoo_) reported
@Optus I’m now well into my 4th day of no service on my @Optus NBN connection! So unbelievably frustrating! Only got a promise of an “investigation” so far! When will the problem be fixed?
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kulusevski fan club
(@WeetbixKidAsh) reported
also **** @NBN_Australia you lot are using the same cabling that was installed for foxtel 25 years ago you cheap ***** no wonder my connection is so trash
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Lady Sea Shells 🧜♀️
(@SeaShellLeftie) reported
@kimbakit Meanwhile I'm paying for NBN via telstra that can't deliver maximum NBN speeds in my area. They've given me a choice keep paying for nbn services ill never receive or cancel my plan and go with another service provider that won't be able to deliver the nbn to me either. 1/2
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Paulpoint
(@Paulo16348801) reported
@Peter_Fitz @LeftyLongtitude NBN, submarines, aged care, Ruby Princess, airport land purchase, have the vaccines been stuffed up too, oh dear poor Scotty 😬
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Michelle 🕯
(@mishyloan) reported
@MikeCullen73 @NBN_Australia Damn... wondered why our home phone is intermittent..
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Jameow😺
(@Jamiow) reported
@NalderT @anotherglenda Superannuation, Medicare, NBN, NDIS, Quarantine Facilities, CSIRO funding. It’s pretty one sided. Even at a state level with water & emergency services. “No one could have predicted this” say Coalition leaders, with a dozen reports in their hands telling them it would happen.
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Ms D
(@ms_dines) reported
@NBN_Australia the cable running the nbn to our house from the telegraph pole on the street is hanging down quite low and isn’t taut...is there anything to be done about this?
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David M. Green
(@David_M_Green) reported
@EddyJokovich It wasn’t all bad. It return we got a copper-plated NBN, school chaplains, knights and dames and $550 off our electricity bills (still waiting on my cheque there. I assume it’s in the mail)
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Paul Daniel
(@pauld08) reported
@NBN_Australia My internet has been up and down all day. Always seems to happen when it’s wet and windy in #Melbourne, which happens a lot. Any chance you could weatherproof it please?
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Jason Heeris & 1247 others
(@detly) reported
We just moved in to our new place and I'm trying to set up NBN. After days of runaround from TPG, they say there's an issue with the line. They refer it to NBN Co. I stay home for the four hour tech visit window. Tech never shows. Of course.
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Vodafone Australia
(@VodafoneAU) reported
@JayeAntonio Hey Jaye, let's look into what's causing your nbn service to have issues. Give us a buzz on 1300 801 122 and we'll get it checked out.
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M.R. Cullen
(@MikeCullen73) reported
@alexleslie @NBN_Australia Apparently, a tree came down in the storms a few streets away & has done something to the cables. Honestly, the Coalitions NBN is a shitshow.
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Angela B Mortimer
(@AngelaMortimer2) reported
@MikeCullen73 @NBN_Australia ours isn't that bad the tv stays on but everything else is so slow or stops. I want a sensible up-to-date government that knows how things work, instead of whatever weird laxers we have.
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Samsara
(@bdunston68) reported
So #5G is a whole lot of crap but because the #LNP deliberately sabotaged the NBN it actually works as a viable option. #auspoI
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MC 🌎🦉🌹🚴
(@optiks) reported
@RideMelburn My NBN drops out every time it rains but the NBN refuse to look at it, because apparently it’s only a problem if you have 5 dropouts within a 24 hour period. Quality, eh?
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TPG
(@TPG_Telecom) reported
@jasonelk There is currently an NBN outage affecting the service in your area. As per NBN, the issue is caused by a local power outage impacting the NBN network. No estimated restoration time has been provided. -Mel
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Sharzi
(@servicereview13) reported
@NBN_Australia Rosemary we have been trying with our provider for weeks who say they are following you (nbn) constantly. I’ve heard about large numbers of layoffs that nbn have made and it’s concerning that your company appears to have resourcing issues and can’t service customers.
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𝓬𝓱𝓮𝓵𝓼𝓮𝓪 🌸
(@alltimechelsea) reported
Our internet is being an absolute piece of **** lately, we have NBN too 😡
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🔥💧screaminkid
(@screaminkid) reported
@kimbakit @McClureRodney Typical! LNP ripping us off with snail pace NBN while their NBN mates take home perks& high pay for poor delivery! Labour was a bettet gov!!
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌𝚎 @𝚠𝚘𝚛𝚍𝚙𝚛𝚎𝚜𝚜.𝗰𝗼𝗺
(@stirlospace) reported
from
Melbourne, State of Victoria
@LDenshire @DrKathleen1 This x10000; I’ve heard about 1 good story out of about 50-100 bad ones ;/ it seems similar to the NBN but is far more life / health threatening
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Robert Merkel
(@rgmerk) reported
@detly NBN customer service is a complete shemozzle. Been there, done that.
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Angela B Mortimer
(@AngelaMortimer2) reported
@MikeCullen73 @NBN_Australia Biden getting on with things like a pro was a shock. Only people with experience in many areas are suitable however they don’t usually like to look like they are stupid enough to join the ME *****.
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Appsee 🌈🚴
(@Appsee) reported
@MikeCullen73 @NBN_Australia Complete sympathy. We have lost our NBN twice at home and both times it took 3 days to fix. So much of our lives depend on it so more energy should be on responding to tech problems quicker.
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Jason Heeris & 1247 others
(@detly) reported
So I call TPG. NBN told them there was never going to be a tech visit. No one told me, but okay. Why no visit? NBN Co said it was not their problem, because they had been told to deactivate the line. WHEN THE PREVIOUS OWNERS MOVED OUT.
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MotorheroAu
(@motorheroSyd) reported
TPG NBN has very slow connection internet in Chatswood.
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Lantern Abby
(@MinervasRefuge) reported
NBN outage 16min and counting. Though it doesn't appear on the ISP or NBN site. AFAIK NBN site only shows outage issues after half an hour.