Is NBN having an outage right now?
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
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NBN problems in the last 24 hours
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments.
Most Reported Problems:
- Total Blackout
NBN Outage Map
The most recent outage reports and issues originated from Sydney, Burwood, Melbourne, Brisbane, Adelaide, Perth, Hobart, Riddell, Logan City, Parramatta, Upper Mudgeeraba, Canberra, Bendigo, Traralgon and Balwyn North.
NBN CommentsTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
NBN Issues ReportsLatest outage, problems and issue reports in social media:
Patrick de Souza
@DeanRosario @NBN_Australia @MicallefPhilip Since I had NBN only once service was down. Knock on wood 😬😬 always get text from Telstra of possible interruption with service during maintenance but so far no interruptions
@neil_killick @StoneAdam @iiNet @eatdrinkwatch It all makes sense now. No maintenance was being done because Telstra sold the network to the NBN. Telstra were avoiding all work because they wanted it to be NBN's problem. Now it is and copper is redundant. SIgh
Mugunth Kumar 🌏
@Scobleizer Not getting a 5G phone. It is going to take time to mature. (I bet Australians will be the first to adopt 5G. Our NBN broadband is crap and most of the time, 4G is better than our home broadband.)
@NBN_Australia Providers can not supply me with any service as the property has nbn infrastructure already. Wireless internet will be more expensive for me. They can not install anything as my address does not exist in the system
No NBN since 3pm yesterday in Brisbane!!! Came back for an hour last night and then nothing again this morning... WTF NBN! trying to run a business here!!!
SharePoint doesn't support restarting file downloads, but does appear to support timing out of downloads. This is suboptimal when trying to get an 11GB file. HEY LUCKY THE LUCKY COUNTRY HAS THE NBN. oh that is right, someone ****** it up. Thanks @TurnbullMalcolm
I've got no internet until NBN fix a problem in my area. I really should not pay extra for using 4G more than I should. It's happening so often. We're so backward in Oz, internet wise
@jameswalsh002 @Optus @NedKLee12 They’ve cut their staff here in Australia. Getting maintenance on their wholesale copper network is near impossible even though NBN hasn’t rolled out in some areas, even though it’s Telstra that eventually does the work Worst case is I churn and file in small claims + TIO
@brian07101 You can't fix a legal system with band aids. You have to go to where it was broken and fix that. We were broken in 3 places. Murdoch maneuvering against Whitlam. Keating encouraging corporate constitution and the IPA sabotaging the NBN and our ABC.
@iiNet I got charged and yes its been taken out of my Account for a NBN service I do not have....daylight robbery at its best
@__KaraJohnson @iiNet LOL I got charged for NBN and yes been taken out of my account...the problem is..I do not have NBN
David B Frank
Which turns to roll of government. Should a future gov be genuine about this proposal the easiest way to do so would be to fund off the UK balance sheet and build out a new national network that can then be privatised - something akin to the Australian NBN model. 6/
@uhhAspec @Centrickz I got nbn too it feels so good ****
@xChi_Au It's not actually FTTP... your probably through a provider who runs their own local network and isn't even through the NBN. Usually, they run satellite then run fibre to houses.
@MadamEarth @Twitter Let’s face it, it’s a terrible place to pick up. Many people are anonymous, they’re usually angry, and the vast majority are overly opinionated and ignorant with it*. It’s like calling in to ‘customer service’ at the #nbn hoping to hook up. #auspol *present company excepted.
@NBN_Australia I registered for updates...... Months ago. If not a yr ago...who knows... but not 1 update. Ridiculous..never any updates or further info. North Adelaide 5006
@NBN_Australia Well, it's now Monday and as much as upload speeds are at 16mb/s, the download speeds with @iiNet (on NBN 50 plan) are at a very poor 16-17mb/s on average.
@Technorants @NBN_Australia @RegionalAus @PaulFletcherMP Yep. HFC is still DOCSIS 3.0, not 3.1 ALP said FttP and gigabit plans, this should have been done. The LNP listened to Rupert Murdoch and destroyed what would have been profitable network infrastructure. It will cost billions (of taxpayer dollars) to maintain an MTM network.
Purveyor of the best dog content
@Aussie_BB Not yet, I’ve opened a ticket though. Not sure what will come of this problem. I don’t know what NBN warrant for P/L on a FttC service.
@iiNet We have been averaging 1mbps NBN service since Saturday 15th. On occassions we are "lucky" to get 3mbps and the occasional acceptable speed but usually only for a couple of minutes. I've logged a couple of cases through toolbox and waiting to hear back still
@IoannidisIon NBN Technician will perform on-site testing in your service to fix the reported issue. The refund will be subject to approval and investigation once the technical issue has been resolved. Further updates will be relayed on our Facebook page. (3/3) -Shane
@IoannidisIon We apologise for the delay and understand you feel that your connection issue is taking far too long to resolve. We have identified that the issue is with the network controlled by the NBN co. This means only NBN co. technicians have the authority to fix this fault (1/3) -Shane
@petergaskin814 @NBN_Australia @Aussie_BB my currently crap internet does not fix the issue :(
@Telstra: Someone will offer to add data to your mobile or try a backup solution. Also Telstra: Only agrees to add data 10 days after the @NBN_Australia goes out. Won't let me pick a modem up for a store, has to be shipped, no idea when it will arrive.
Bipolar Beach Bum 🌊🤙🌊🤙🌊
@7NewsAustralia @NBN_Australia Funny twist. It was @NBN_Australia with their whole scam of a network.
@iiNet Don’t worry we have given up on you guys! Terrible customer service! @MikeCirca1981 Saturday we get NBN with someone else! #terriblecustomerservice #terribleiiNetservice #finallyleavingiiNet
💧Comrade Judythe. Resistez maintenant!
@observationpt @banas51 @MathiasCormann @Bowenchris And the country will either stagnateduring this 3 year period or most likely, go backwards. We’ll never get decent NBN just to mention one issue. And the mot pressing one, climate.
Thanks @iiNet for making it incredibly ******* hard for me to PAY YOU to get my service switched to NBN. Especially given the substandard piece of shit internet I have currently. Told 5 days late that for some reason a payment 'failed' and it came back to me
@SoulfulHe I talked with optus support and they said it was a congestion problem. I guess it's because more ppl are signing on to NBN.
💧Earnest Art Robot🤖beep🌏
If you know any elderly person please talk to them about scams. Never give any details over the phone. Don’t talk to any unknown callers . NBN does not call on phone. Banks do not call on phone.
@NBN_Australia Tweeting a reply telling me to call Telstra clearly hasn't helped get my service back online. What would have helped is your techs 1) not doing upgrades and leaving the service down or 2) turning up to the 2 appointments we have made where I've taken time off work to be home.
@Telstra Hey @Telstra - another half day off work for no reason. No one showed up to the appointment for the 2nd time. My NBN is STILL not working 10 days later.
@NBN_Australia I have obviously been in touch with @Telstra. Your techs were supposed to be out here today. I have now taken 2 half days off work to meet your techs who never show.
@Telstra There is literally no internet. When I check the app there are no system outages. It’s not slow, there is none. And since your nbn engineer came out, there has been no internet. I tried to call to get this resolved with another engineer, but I’m waiting for my case manager...
I am who i am
Telstra nbn tech canceled my appointment due to bad weather despite it was 17 and sunny all day What the @Telstra
@Telstra And the issue is my nbn doesn’t work!! I just want an engineer out and yet I can’t, apparently, because this is now with a case manager. When I made a complaint I was told, by Kylie in the Mandurah store, that someone would call within 48h. Then I was promised (check logs) a call
@Telstra Still no call..now outside the 48 hour service time for a complaint. Also, nbn still doesn’t work. Also, impossible to get help on the phone now as my call is being handled by a “case manager” (that doesn’t call)
@iiNet I am not sure how you get to say this "No. 1 in customer service". I am a 15 year + customer. As soon as I can move my email to a generic none ISP provider, I am gone. Having Pre-ordered the NBN (a scam), thought it would be fast tracked. 4 orders later still waiting.
@mormorlady @BelindaJones68 At least it isn't as bad as awarding a $50 billion contract to a French company with demonstrably poor form, the submarines of which will be obsolete prior to being in service. Just like the NBN! FMD
from Melbourne, State of Victoria
@StoneAdam @iiNet @eatdrinkwatch Yup, ombudsman is the way to go. This always happens with a connection fault - the provider blames NBN and vice versa, no one accountable, no one resolves the issue. You will get it resolved once the TIO is involved, and decent compensation.
@AllanLangfordAu @NBN_Australia @Aussie_BB They should retain your adsl/hfc until the problem is resolved
@Telstra NBN coming oct - dec hopefully. Reception in the area has always been pretty bad (maybe because I'm in abbotsford). To top it off, I was told I could get 5g last week. Went in today but nope, only s10+ and I have an s10 :(
Corruption on full display. The LNP doesn’t blink. The normalisation of corruption by the LNP has reached new heights. Wait until they start flogging off the NBN, ABC, SBS, HECS to Banks, Medibank, universities, public schools, public hospitals, public service/public owned.
@NickRossTech Boo hoo. In my street, there are three houses that cannot even get NBN. Houses up the street can house down the street can. But not me or my neighbors. No fix until 2020, 2 years after the rest of the street.
@RedSinker @NBN_Australia Yeah it’s such poor communication. Very frustrating. Guess I’ll just try get onto cable if they’ll install that now. Really don’t want to wait another 6 months. Thanks for your response.
The Weather Ferret
STOP PRESS NBN down again. Trying to sort the problem out. Back soon I hope.
@Telstra I am disgusted that you have employees calling up elderly people and threatening to cut off their services because of this stupid NBN!!! My neighbor is in his 80’s and he’s had constant threats for months!!!! Absolutely disgusting and unprofessional!!!!!
@ryanseddon @NBN_Australia NBN is the biggest cluster **** this country has ever seen and they cannot provide any reasonable explanation for their actions. If they were a normal company half of them would be in jail.
My baggy opinions (1) Synergies = lol; (2) NBN gets written down in half or the whole consumer space is a wasteland for a generation; (3) valuable, agree 100%: to debtholders particularly!
PLEASE READ AND RT. These cruel scam NBN call me almost daily usually between 3-6pm, block numbers when I can but they change all time. Please warn older relatives, they are very convincing. REMEMBER NBN NEVER MAKES UNSOLICITED CALLS
@1Swinging_Voter @LindaSuey 🤣"the market has failed to deliver". Here we are, almost 10 years later, and the 'market' still doesn't want the NBN. Australians have to be forced to use it by govt shutting down the competition. Utter waste of money, presently being overtaken by the mobile network.
@iiNet I already have a @NBN_Australia ticket issued for their service dropping consistently and frequently. They arrive tomorrow. That’s the reason I still have my adsl service still - it’s a redundancy fallback. It’s a real fun time for me...
@byrnecore Hi Shaun, our team have contacted our wholesaler to see if we could lodge a fault on your behalf but we were advised that NBN has already taken over the area. We can arrange for contact to be made to discuss or you may call NBN at 1 800 687 626 to report the issue- Liz
Beware: #NBN is a wholesaler, they don’t make cold calls asking to fix your Internet. I just wish my parents had known.
For over a year,advised that NBN will be available May 2019 in my area. Surviving on ADSL at an atrocious speed 1mbps.Then receive a joke of a notification that this 'will now be moved to 2020' is beyond frustrating. Dont give me a generic apology...JUST FIX IT NOW @NBN_Australia
@iiNet hey guys. Can’t send direct message but having issues with an already paid set up of NBN and long delays when calling over the phone.
Sym of Gosh
@ColBurns1954 @InnesKay @JohnRicho45 @JackRus44698878 @Mikrolet Bullseye. Add the massive write down coming for NBN. Just part of the cost of 2007 election.
@iiNet I’ve not fully got you connected. Your service is my fall back connection to my new NBN connection. Anytime water gets in the connections on the street, they short, it drops to nothing, then it slowly comes back after a few hours... not the first time we’ve told about this.
@MicallefPhilip My NBN usually goes down for a few hours in the days after rain
from Melbourne, State of Victoria
@DwdDave @adambroach "Old" Aussie broadband - 120M down, 4M up. When I "upgrade" to the NBN, I'll have 100M down, 20M up, for $40 more a month. I have to upgrade by the end of next year, though not in much hurry.