NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Perth, Elizabeth, Baradine, Innisfail, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat and Camden West.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Aussie Broadband
(@Aussie_BB) reported
@sdtheman @NBN_Australia A fault number, invoice number, or a customer number should do. Thanks! :) - Sarah
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Skarezo Snr
(@Fanatic4futball) reported
@NBN_Australia Thanks for the reply, I have no issue with my ISP, it's the NBN who have zero requirement to send an emergency crew out when they stuff up. When we had Telecom -> Telstra, they had to resolve an issue like this in 24hrs, now it's wait 1-2 weeks. Not good enough. I will DM details
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lyn
(@lyn68218809) reported
@AlboMP That’s not what I heard on the radio Mr Albanese.. maybe you need to speak to home owners who are running with NBN. They are saying it’s slow. Do you homework Mr Albanese
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Ross Carroll
(@RossCar36450299) reported
@AlboMP I gave up on the NBN and Telstra after being ping ponged back and forth between them - both blaming each other for our poor connection. Loathe is not a strong enough word I have for them. I’m on @elonmusk’s Starlink now and enjoy huge and consistent speeds for work & play.
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Mike D- real "virtuous globalization mastermind"
(@MeckeringBoy) reported
from
Westfield, State of Western Australia
@CartoJJ1 @AllanSeymour1 Abbott and Turnbull sabotaged our perfect fibre optic #NBN & turned it into an expensive, complicated, slow, unstable, corroding mess. Doubled or trebled the cost. Powered nodes shut down in storms, floods, fires. I needs to be ripped out & replaced. With fibre. #auspol
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Cathie Hannan
(@HannanCathie) reported
@redruby17 @Optus I’m with Vodaphone for phone and nbn. The only problem with Vodaphone is coverage. I’ll have to go with a Telstra type to get coverage in northern Oz, WA etc
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OONTOO
(@OONTOO3) reported
from
Sydney, State of New South Wales
@blue01dragonfly Last time Labor tried with NBN It never worked Cost $B Little Trot wasting money again. aa .
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Dr Thomas J Janstrom
(@JJanstrom) reported
@redruby17 @Optus After 9 months of fighting Optus on their dial up err 4G nbn joke we went Starlink, never looked back.
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Mary the almost unstoppable
(@MaryGee5660) reported
@riktheozfrog He flew in, ostensibly to inspect the flooding, but in reality, to spruik the NBN and the marinus link. He's as helpful as ... actually he's no help at all
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Brenton Coppick
(@BCoppick) reported
@Foilalan_ @MrKRudd @NBN_Australia Bull . The huge amount of work required to cutover had its problems but a lot worked. Put it this way analogy -a mechanic only sees car problems , he doesnt see cars working well
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Come_on_man 🇦🇺 🇦🇺 🇦🇺
(@TruthdriverOn) reported
@graham2603 @Maws_Mate Yes the NBN will be sold next, maybe even by Labor, not sure what is your point, Govs should not run businesses, it’s bad enough they think tokens should be in our parliaments now that have no leadership experience and are thrust into the huge role of running an entire portfolio
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Holly
(@holleigh1982) reported
@NBN_Australia it would be so great if you stupid phone options included talking to a person!! I’ve been told by my provider to call you guys but what’s the use, it’s run by machines! Useless
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Stephane
(@Stephan95240074) reported
@NBN_Australia please fix your website. It's ERR_CONNECTION_TIMED_OUT now. How can it not be accessible at all times?
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Iamfree
(@lhtseeker) reported
@AlboMP seriously, NBN. It has never worked and you want to deliver it to us again.
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Jordan Spargo
(@SpargoJordan) reported
@MrKRudd NBN fuckn sucks, biggest waste of money in Australian history, apart from all the ongoing royalties we pay you clowns after you retire 🖕
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Greg Ducayne
(@DucayneAU) reported
FTTN has had issues with VDSL2 modems being incompatible with #NBN FTTN. Attempting to connect an incompatible modem automatically locks a user's service. NBN Co does not publish a list of compliant modems, rejecting a Freedom of Information request for such a list in 2016.
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Zoe Benjamin (she/her)
(@zoeeb) reported
Hi @Optus, any update on when the NBN outage might be sorted in Balmain today?? It’s been hours and no update.
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Netrunner Card Generator
(@NetrunnerGen) reported
Loricatosaurus Industries NBN: Corp 40/12 Whenever you derez a rezzed piece of ice, deal 1 meat damage
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Cdbrown
(@BrowntownBrew) reported
@Kram2ooo @AlboMP So what if they tweet from their phones? Being a mobile device does not mean they are using mobile data. Mine is through my mesh network at home, supplied by fixed line because mobile signal is crap and speed is 1/10 of my nbn
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David Rainbow
(@shipsboat) reported
@MFWitches @ElaineM11584892 @DanielAndrewsMP Elderly care would be a start, but others would be a nationalised insurance, banks, rail, shipping, cannery, Legal aid, public transport, Qantas, NBN, Antarctic supply vessel,public housing. A long list but anything that's an essential public service should be run by the state
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Steve Baxter
(@sbxr) reported
@ljayes We have a spending problem. More billions fore NBN, more blowout billions for NDIS, every defense project a basket case.... If we stopped wasteful spending we would have less of a tax issue.
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Maws (Mate!!!)
(@Maws_Mate) reported
@TruthdriverOn @graham2603 Govts should never try to pick “winners” have a look at the NBN, massively over budget (well…it was a brain fart written on a napkin) & little ROI liebor have announced they’re throwing more money at this lemon it’s a 🍋 because we are behind Jamaica in internet speed
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Daniel Arnavas
(@Arnavasd) reported
@NBALPSupport help! Why does the stream always skip and pause every 4-5seconds when casting to my tv using chromecast. Then when I turn it off casting and watch on phone it’s fine. I have an NBN connection with speeds of over 100mbps and no delay for any other streaming apps!
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The Most Divine Church of the Border Collie
(@bcsforeva) reported
@catheri88963637 @AlboMP It's a backward step for Australia, period. NBN = No Bloody Network.
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Stephen Green
(@PuntPal) reported
I worked at Dept of Comms when NBN policy was devised. It was always going to be a disaster and people have totally misunderstood the reasons why...and now we are repeating the same problems in energy sector. Any market that Gov meddles in gets ruined (housing, energy, telco)🧵..
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real halo lore facts
(@PostingGeneral) reported
@Works_Fudge ALP's plan was to give Telstra $11 billion to disconnect customers from CAN and HFC networks to connect to NBN. Libs just amended the existing agreement to use the networks as well. Telstra's HFC network was used for Foxtel and internet.
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Secretsfan
(@c_ffan) reported
Hey @Optus you been hacked again? Your nbn service is down again. It goes down more times in a day than a cheap ******.
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🌏💧Anj of Garigal
(@garigalAnj) reported
@MrKRudd @gdgoz And for those areas with HFC it was awful with Optus threatening us that we would be cut off if we didn’t sign up with NBN. Then the Optus cable didn’t work and ended up using the Foxtel cable. What a mess for very little gain. Other countries much faster
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ian hawes
(@ianhawes4) reported
@MrKRudd What a load of rubbish Rudd NBN was one of the many dumb *** things you did Definitely the worst pm ever The drivers dog could have done a better job
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Fatih Aslan
(@Aslan33692953) reported
@AdamCBanks I support this thread! nbn