NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Riddell, Brisbane, Melbourne, Adelaide, Old Bar, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Total Blackout | |
| Perth |
Internet | |
| Perth |
Internet | |
| Perth |
Wi-fi | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Davies
(@NeilDav60029122) reported
@Internode are you having network problems in Melbourne? I’ve been with you for over 10 years, great service but service for last week has been awful. Cannot receive even 2MBPS on NBN!!!
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Guidolfo11
(@guidolfo11) reported
@Telstra But alas, doesn't reach my place where I'm stuck on adsl2 but pay more than many with nbn, hey ho, someone has to subsidize 5g eh Telstra. Plus your customer service reps are dismissive and rude
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Sue_Jash
(@SueAshford3) reported
Anyone else trying hard to get help from IiNet? I've made several calls, spoken to operatives, tried a lot more. My emails stopped on Wednesday. No reason no notifications. Can't fix thro Toolbox cos when NBN came in,I stopped them for bband &now use email I didn't have a mobile
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Paul Hardwick
(@Paul90283331) reported
@Optus you’re customer service has been useless the past couple of days, trying to sort out my internet and you’ve deleted my wife’s phone details from her Optus app and now denying me access to the account to tell you fools that it’s not an NBN issue its hardware with the router
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Rose the Derpy Frog
(@RuleOfInsanity) reported
@pixeltoofar @Aussie_BB @NBN_Australia Hey we've been having the same on and off for months. Something about the DHCP stuff going down a couple times a day.
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Leah Galvin, CF 🍎🍒🥑🥦🥕🌽🌰🍓
(@leah_galvin) reported
Anyone else had NBN fixed wireless issues today in #Tasmania ?
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🕯🐨🔥🐀💧Goody Love Punch
(@GoodyPunch) reported
@apicot @cavanaugh629 It’s probably like the NBN public private profits all round for often crap overpriced slow, unreliable internet.
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Dean Rosolen
(@PalZer0) reported
Two things I learned: 1. Xbox Cloud Gaming sucks on Fixed Wireless NBN. 2. Metal Hellsinger is not a good game to test Xbox Cloud Gaming with when you don't know how it'll go on your internet connection.
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Bonsta
(@ABonsta) reported
@ashparamita @NBN_Australia We’re with Tangerine and it’s been down since FRIDAY MORNING in 3088. Still no info or estimated time it will be fixed
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🐀 Awambmrgw ⚽Toon Toon
(@awambmrgw) reported
@OptusSport @OptusSport your EPL streaming is abysmal. Trying to watch FulBou minimatch,constantly buffering a REPLAY FFS! And NO, it's not our FTTP NBN that's the problem, it's your pathetic service. Curiously , advertisements have no problems at all. ******* and hand over to better service
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Miles Standish
(@mileshstandish) reported
I managed to break the (ridiculously fragile) optic fibre at the NBN NTD box. Call NBN to report damage to NBN infrastructure. NBN: "call your ISP". ISP: "what lights are on? Have you tried restarting?" Me: "THE FIBRE IS BROKEN!!!" ISP: "Have you checked your WiFi router?" 🤯😡
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simon warren
(@simonmwarren) reported
@NBN_Australia @ABonsta Hi April, provider says NBN outage since 7:26am on 14/10, last update from NBN listed as 7:26am on 14/10. Maybe if you give them an update, the customers will get one too.....
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abbie 🍑⚾️
(@gretacarsn) reported
I’m not overly active atm because my nbn is down from the flooding. Got a tech coming here Tues (apparently that’s the earliest they can come) I wanna watch my crime docos and rewatch aloto for the 20th time.
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WorldWideNews
(@jayystanlee) reported
hilarious an ad for the NBN you internet experince will vary depending on your gear like we have to point this out cos mrnmrs very poor form will WHINGE when the internet they have is NOT like their neighbour... or the uncle's who had satelite DUH
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:frog:
(@DarthJardin) reported
every monday at 11am @Optus and @NBN_Australia decides to cut my internet because they hate seeing someone so successful (please fix this i have so many assignments due soon and im a uni student so i dont have the money for word)
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Bonsta
(@ABonsta) reported
@NBN_Australia Three days of no internet in 3088. Still no update or info about when it might be back up. But we’re still paying for the service and I had to buy more data on my phone. Can’t imagine we’ll be reimbursed 😡
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Russell Drysdale #We'veGotYouBackBrittany
(@Russputin2) reported
@SuDharmapala @Leinster_Lad Just like Labors' NBN, they deliberately nobbled NDIS by involving their rorting cronies to chow down on it.
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Bonsta
(@ABonsta) reported
@NBN_Australia Nbn outage in parts of 3088 since FRIDAY MORNING. It’s now Sunday and no information about when it will be back up.
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MaskUp Mama - Mask Up & Stop Covid-19 Spread!
(@maskupmama) reported
My goodness, the NBN is sooooo slow! I'm uploading a video of my daughter's homeschooling assignment & it's taking forever. In Singapore, it takes a mere several minutes if that. Australia needs to up its game.
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Ashika P. Paramita
(@ashparamita) reported
@NBN_Australia Yeah I ended up calling my provider to get tech support. Issue resolved for now...
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Ashika P. Paramita
(@ashparamita) reported
Is anyone with #TangerineTelecom and having issue with "#nbn? Internet been down for most of the days & nights since FRIDAY in 3131... What's happening? @NBN_Australia
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Alex Smith
(@AlexJSmithy) reported
Remote area internet is a huge issue @ErinParke2 but there is an alternative to NBN. By end of 2023 Starlink will cover all of rural Australia with high speed internet. Might have been worth a mention on @abcnews
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TrueBlueAussie
(@TrueBlueAussi19) reported
@abcnews Internet access these days should be deemed a necessity / basic human right. If there was real desire from Govt, NBN Co, Telstra, Optus, Vodafone etc, this problem would not exist and this article would not be needed.
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EO
(@ey_au_ch) reported
@manaz_d @Aussie_BB @NBN_Australia Since Friday night, there has been an NBN outage in a few south west Sydney suburbs, including Macquarie Fields Minto St Andrews etc. Not a single channel reported it. I want to get Starlink to avoid the NBN issues that come up every few weeks, not sure if it will be reliable
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Canned Meow (he/they)
(@canned_dev) reported
I'm going to be frank: Our regional communities are being poisoned by denialist nonsense. Regional communities have less access to information (thanks to poor NBN rollout) and are surrounded by larger influences like The Herald Sun and Sky News Regional.
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Tony Brown
(@tonywbrown) reported
@abcnews This figure of 2.8 million people from @RMIT is way off. Oz has mobile coverage of 98% of population and @NBN_Australia delivers universal satellite broadband. Affordability is an issue but given you can get prepaid mobile plans for $5/month then these numbers are way off.
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simon warren
(@simonmwarren) reported
@ABonsta @NBN_Australia I live in 3088 - @nbn_Australia website says there's an outage in 3088 at my address. Service provider points me to nbn for update. Any update on service restoration?
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xAlmasyx @ Japan in November ❤
(@almasystreams) reported
Apologies for cutting tonight's stream short 🙃 My bitrate really carked it and it's times like this I wish I had a better ISP, but the NBN here is privately owned and your choices of company are limited to **** ones.
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Optus
(@Optus) reported
@Paul90283331 Really sorry to hear that this has been your experience Paul. Certainly not one we want you to have. Can you please request the account holder to contact us so that we can assist with your My Account login and also with NBN modem. Aman
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Nathan Lee
(@NathanLee) reported
- AUSSAT and Telecom (aka telstra) which lead to the gigantic mess of NBN roll out having to negotiate with telstra to roll out infrastructure that telstra let rot - Qantas (we are still bailing it out with public money, although it gets to keep the profits when out of trouble)