NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Brisbane, Melbourne, Rosalie Plains, Perth, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount, Gold Coast, Gawler and Cape Jervis.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Charlize Theroff
(@CharlizeTheroff) reported
i was watching Americans on Australia on you tube and theres a girl saying wtf have you done to your broadband, Im used to much faster speeds, I just cannot handle this #NBN, its awful, why did they use it? Id like an answer to that too
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Mitcho 🎬
(@MitchGames247) reported
@NBN_Australia Can you get my twitter verified? That's the real issue if I'm being honest.
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Heather Dalton
(@HortenseDAlton) reported
@jypersian @Telstra **** - I just don't know why people use Telstra any more - all the horror stories! I refused to have the NBN and survive with an Optus internet connection and mobile - couldn't be happier.
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Mark Assad
(@markjassad) reported
@NBN_Australia it’s now been over 5 weeks since the hardware has been installed for my TCP application, and i still can’t order a service. This is longer than the 2-4 weeks quoted, can I please get an update for when it will be turned on?
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Dr Ann Jardine
(@aj_aspire) reported
@Telstra we pay for premium NBN speed. Our NBN including phone has not worked properly since Saturday and we have spent a ridiculous amount of time getting the run around from your people. We are over it. We want the service we paid for. Please sort it out
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Tom Ragen
(@TomRagen) reported
@NBN_Australia $2.3bn in revenue. And I still can’t get a solid working internet connection. What the actual ****.
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Adam Labadi
(@AdamLabadi) reported
@Iainentertained @hexsteph @NBN_Australia I’m upgrading from FTTN > FTTP. It was my only option no Fixed Wireless, no 5G coverage, poor 4G reception, given I’ve worked from home for the last 8 years I’m thinking it’s a tax deduction and a spend on the saved commute expenses.
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Hungry4cummies🔞
(@HCummies) reported
@DrawPanther Ngl I think it's my modem that's the problem but I'll take any chance I can get to **** on nbn
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MrCapone
(@CaponeField) reported
@NBN_Australia @NBN_Australia I would get a high speed connection, like one of those 100 down 20 up if the NBN connection could do it. But instead, the second class digital citizen connection you have provided for me, means that I use a non-NBN fixed wireless provider.
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ITZY BIRTH
(@S0ULKIKA) reported
do i buy a nbn flag for my room my dad never comes up here anyways 🤔
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ً
(@kr0swell) reported
@NBN_Australia Are you an android that’s trying to learn to talk or a human being that talks down to people Khan? I’ll be okay with the former and not the latter.
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Maz
(@maz_net_au) reported
@NBN_Australia Why not publish actual attainable connection speeds (grouped by area and technology type would be good). My max 25mbit FTTN service is an embarrassment and I'm now having to use 4G instead.
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𝔼𝕝𝕚𝕫𝕒𝕓𝕖𝕥𝕙
(@MissLizzieZiZi) reported
@BHustwaite Telstra has been trying to make me swap over for two years but I don’t want to as I have cable internet which has mostly been great and it’s fast. All I hear is how crap NBN is, so I was happy it got delayed 🤪
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Lee Tulloch Credible Woman
(@missleetulloch) reported
@Telstra 4 weeks on and still no answer re NBN. Spoke 6 times to your Indian call centre. They all promise to get back in a day or so re NBN appoint. Never do! The modem wifi 4 G connection they have provided does not create a strog enough signal to connect to wifi. I need Manager pls.
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Tom Ragen
(@TomRagen) reported
@NBN_Australia I connected my new Vodafone service & they weren’t able to reset it (which has been done with absolute ease on previous occasions, with other ISP’s) We have a flashing link light. This time they’ve had to launch a ticket to you & I can’t run my business without fast internet.
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GeoffroC 🏏🐶🥃🛩🐝🍯
(@geoff_craig) reported
@NBN_Australia why is my internet constantly dropping out? Had a great technician here this morning. No equipment issues. What is wrong in the network? I’m in Camberwell VIC 3124. Thanks
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Boogie Cousins
(@mitchelljfowler) reported
from
Sydney, State of New South Wales
@hexsteph @NBN_Australia Hi. I work as an engineer at NBN. I can potentially help you get your service activated. Just have a few questions. Has everything been connected up to your new NBN provided modem?
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Mitcho 🎬
(@MitchGames247) reported
So finally got an update about the whole internet situation. Turns out the house is completely ready and it's a 5 minute job to connect the house to NBN. Unfortunately the ISP we're with is useless and won't send someone out to fix it.
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Daniel Myles
(@deejayqf) reported
@mwyres Thank **** it's not from NBN Co.
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Daniel Carroll
(@Danieldfc00) reported
Am I on my own, when I think; whilst watching the ABC News Channel that their NBN connection is woeful? Had enough of the dropouts, poor connections, including sound and picture issues. Bloody hell, the powers that be at the ABC; please get a better Internet connection!
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Im̶̧̲͇̂̇͂͒͒͊m̷̻̖͂͒̇̋͗̊͌̓̑̇Ωr†ΔL Z̴̙͖͚̗̜̜̍̓̓̕͠ΞN氣⛤☭
(@Immortalzen) reported
@PaulMeekPerth @MinhKular its a crap vaccine. Mostly a waste of time. esp in the long run (no possibility of heard immunity). It is another NBN failure. It will have to be done all over again properly.
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Tom Ragen
(@TomRagen) reported
@NBN_Australia is an absolute piece of ******* garbage. No wonder they don’t have a customer facing division because if they did, they would be ******* torn apart. And I’d be first in line.
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Vince Steele - Artist/Cartoonist
(@Bushscrubs) reported
@BethanyinCBR Removed parts of the fast portion of the NBN so it doesn't actually reach anyone's house? Slowed down Australia Post to make it look like the more expensive priority service is faster? They seem to think it's for the good of the country, or at least, they'd like us to think that.
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CrankyGrandma55
(@CGrandma55) reported
@Optus hahaha I am already working with them on my speeds. And drop outs. And unresponsive sites. FTTN here. And large download allowance so NOT a cheap Plan. Worst thing I was FORCED to do was migrate from cable to NBN.
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Dr.ajEdenvalley
(@ajEdenvalley1) reported
And the Telstra NBN saga continues. Day 7 new modem same problem. No proper phone service and download speed less than 1mbps. Run around continues. No care no responsibility . Same response every day It's like groundhog day. That's what you get when you pay a premium for service.
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Carcass
(@ZeCarcass) reported
@aussie_skier @WJ23A @JEChalmers Returning jobs is not job creation. Flat wages, frozen pensions, frozen super, the biggest debt ever and that was pre covid, scandal after scandal, rorts, unbuilt school, bungled nbn etc. It's never ending. This gov is the worst gov we've ever had.
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Henry W. Njuguna
(@hwn80) reported
@Telstra @NBN_Australia can someone get in touch please the customer care numbers don’t work and my #internet is absolutely not good.
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Kristyana Finch
(@KristyanaF) reported
@AlboMP #Scottyfromannouncements is only able to talk the talk never walk the walk, where's the banking reforms, bushfire assistance, aged care reform, NDIS and home care support, the fit for purpose NBN, emissions reduction plan, energy plan, one could go on.
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I-AM-BLOCKCHAIN
(@IAMXRP) reported
@BitrueOfficial I worked for a company who didn’t pay me my 6 weeks wages whilst working away from home For nbn fibre optic network in Tasmania, Australia.he kept telling me next week or an excuse then he shut his company down and disappeared. So I missed the low #Ada prices.Let me win my wage
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Mandy C
(@dragonsgirl2010) reported
Have people got any recommended NBN providers they have used? Or alternatively ones they thought were crap?