NBN

NBN Outage Report

Why is my NBN service not working?

Problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 01/29/2026 15:55

January 29: Problems at NBN

NBN is having issues since 07:20 AM AEST. Are you also affected? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (11%)

    Total Blackout (11%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (%)

    Phone (%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Perth, Melbourne, Sydney, Brisbane, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaMelbourne Internet
AustraliaAdelaide Internet
AustraliaPerth Internet
AustraliaAdelaide Internet
AustraliaAdelaide Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • LukePoga Luke Poga (@LukePoga) reported

    @NBN_Australia Is NBN liable for creating a 40x speed disparity between the customers it offers service to? This is a discrimination of service than the Telstra days.

  • stanleywaite1 Stanley Waite (@stanleywaite1) reported

    @tanya_plibersek for me... bad LNP management all started with the failure to roll-out a proper NBN, then all other future works went down hill, cultivating in the poor vaccine administration and quarantine in Australia, and i see the next disaster being fire this year, again...

  • DarcyDeadeyes Darcy Deadeyes (@DarcyDeadeyes) reported

    @TPG_Telecom Guess I just shouldn’t bother working at all if I can’t work from home reliably. @TPG_Telecom and @NBN_Australia making online life **** since 2011.

  • andrew75517154 andrew (@andrew75517154) reported

    @LanceWantsYou @2three2 @tanya_plibersek The NBN failure single handedly crippled the country's future growth. Every problem thereafter can in some small way be attributed.

  • LukePoga Luke Poga (@LukePoga) reported

    @NBN_Australia How does NBN justify the discrimination introduced of a 40x speed disparity between members of the public? Thats worse service discrimination than the bad days of Telstra. (ref: 1000mbs vs 25mbs for some FTTN customers)

  • BazTuross @Tuross_Baz (@BazTuross) reported

    @tanya_plibersek You have to love Turnbull, grand finalist for Australia’s worst PM and presided over the nation’s 2 worst procurement decisions, the NBN and subs.

  • nic_higgins Nicholas Higgins (@nic_higgins) reported

    @stilgherrian Interesting. I knew the NBN was awful, but not so bad it doesn't cross the Bass Strait.

  • dannymohar ItsInTheChart (@dannymohar) reported

    Have been receiving lots of spam calls from faux "telstra" and "NBN" support staff recently telling me the connection will discontinue soon, etc etc, so I strung one call along for a while ... their game is to get you to download anydesk remote control software. Hung up

  • tonysmart57 antqld (@tonysmart57) reported

    @TMFScottP What about the NBN customer service failures.?? I’m mean it’s still owned by the government. The LNP privatised Telstra 25 years ago.

  • glenniclem glenda clementson (@glenniclem) reported

    Why is NBN so crap? #LNPCorruptionParty #LNPfail

  • AnOldWombat Sir Wombat the Elder (@AnOldWombat) reported

    @GuardianAus #auspol Quite SIMPLY the LNP Gov have had over 7 years to fix this problem but just like the NBN they chose the Cheapest and grubbyist way to construct it which means there is no cheap and nasty way to do it so it's not economical to do, simple

  • MarkLerno Mark Lerno (@MarkLerno) reported

    @cheryl_kernot I will never forgive Turnbull for kneecapping Labor's 93% FTTP NBN. Why there hasn't been a royal commission looking into this disaster is beyond my understanding.

  • mick_matthews russellnashdiestonight (@mick_matthews) reported

    @NBN_Australia @kateingham Thanks for illustrating why NBN is such a failed model. The classic “it’s not us it’s your provider” meanwhile provider “nbn bandwidth/maintenance issue, nothing we can do”. Hours of “fun”.

  • 2three2 Brett Elliott (@2three2) reported

    @ClancyTucker We don't have to wonder. He was a truly terrible PM. He was spineless, and let the far right members of his party dictate everything. He also happily destroyed our NBN. He went directly against everything he seemingly believed in. On what planet is any of that "brilliant"?

  • ShaneWilliamsAU Shane Williams (@ShaneWilliamsAU) reported

    When the left hand doesn't know what the right hand is doing the customer wears the consequences. Vic Govt: You must work from home. NBN Co: This is a quick reminder that NBNCo planned maintenance in your area will occur on 30/09/21 between 10:30AM - 4PM.

  • Murrumbastondo1 Murrumba (@Murrumbastondo1) reported

    @ClancyTucker Yes but when he had the power, he never had the courage of his convictions. For instance he could have turned Abbott's disastrous NBN platform. Never took on the far right and Nats on energy policy. He was all nervous waffle and not the born leader he appears to be at the NPC.

  • Ozzytourer 💧Lucky Country with A Labor Govt!! (@Ozzytourer) reported

    @lubiephil Only problem when he was in Government he was just as bad (maybe not quite) as Morrison... He seems to forget what he did to our NBN.... Funny how they change when they leave...

  • bentleya1 The primary Sewer Rat (@bentleya1) reported

    @QuentinDempster @AlboMP Didn't NBN already announce this was their plan. After the LIBS spent $50B getting it to where it is today and now will have to spend another untold $B's. They are an absolute disgrace and should never be allowed to be in govt.

  • robjovs Name cannot be blank (@robjovs) reported

    dear @Optus you have 1 of the most incompetent tech support team. I have all my services with you but am seriously reconsidering, especially when you can't even get an NBN connection right!

  • EurekaSomething Eureka_Something (@EurekaSomething) reported

    @TurnbullMalcolm While I still don't forgive you for my **** NBN connection, I must applaud you for being a true leader and contacting Macron directly over the bungled submarine deal. I find it appalling that no serving minister (either side) has shown such intestinal fortitude.

  • MattFortniteDad Matt そ (@MattFortniteDad) reported

    Internet Update: We are connected to a fibre network called OPENetworks...as this is equivalent to NBN they won't be giving us that option in the future. Therefore...we are stuck with small service providers that take an eternity to resolve issues!! 😠

  • Will_Watt William Watt (@Will_Watt) reported

    Just a reminder for Australians - every time your streaming service fails to load, or you experience another #nbnfail, it’s because Murdoch, Abbott and Turnbull ruined the NBN to protect Foxtel and NewsCorp profits. Don’t underestimate the direct affects of corrupt government.

  • TwitchyCorner Twitchy Sharon (@TwitchyCorner) reported

    Hey @NBN_Australia your lack of communication and notification to customers is unacceptable. Woke to an all day outage- no warning whatsoever- on a weekday where many people are meant to be WFH. Not good enough.

  • Jeffdeb22 Jeff (@Jeffdeb22) reported

    @iPrimusAU Hi, we are in Taylors Hill our Nbn has been off-line for over 3 hours. What is going on? It was down for hours this morning as well. Not good enough.

  • bajoogs Bajoogs (@bajoogs) reported

    @murpharoo @TurnbullMalcolm Hope he doesn't do to the environment what he did to the NBN. We want a fibre optic solution not a copper one.

  • DoddsMaz Don't leave me💉🐭🎀💿🔎🛠🐕🐨🥀🍟🏏🚣‍♀️🌈 (@DoddsMaz) reported

    @OccupyMyGov SM tried ordering vaccines but NBN too slow and The call centre in Mumbai couldn't understand his english. M

  • udderrunner Terrence Chester #WATheFootyGrandFinalState (@udderrunner) reported

    @ClancyTucker #NBN would still be ****...#ClimateCharngeObfuscation by #LNP would be the same as it is now ,as it was when he was PM

  • CrystalBallAus Crystal Ball (@CrystalBallAus) reported

    @LesStonehouse Nope. He was insular, arrogant, cliquey and wouldn’t listen. He was the leftie version of Abbott. Eg Most of the NBN and telco problems we have today started with the way he deregulated the industry. Banking royal commissions - him deregging banks poorly etc.

  • RobPatt60102372 Rob Patterson (@RobPatt60102372) reported

    @jeff_kennett Don’t forget he stripped the NBN plans down so far that is rural users are still stuck with ADSL. Try schooling your kids with that!!

  • ironaussie17 Iron Aussie (@ironaussie17) reported

    update: the NBN line is down so won't be on today at all, words cannot express my anger today.