NBN

NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 12/05/2025 05:15

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Brisbane, Perth, Melbourne, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.

Loading map, please wait...
City Problem Type Report Time
AustraliaAdelaide Internet
AustraliaSydney Internet
AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaPerth Internet
AustraliaSydney Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • silver_cappgun Liquid Metal (@silver_cappgun) reported

    @abcnews The incompetence of government is incredible. Spent billions on a NBN that was obsolete and slow before it was completed and now they stop natural gas supply so morons in Canberra have to rely on unreliable solar and wind energy that is expensive. 🙄

  • elderwolf123 elderwolf123 (@elderwolf123) reported

    @Telstra Cost is something I can't do as well as renting, if NBN did a decent roll out instead of the ****** roll out they did there wouldn't be a problem. Dial up is more reliable then NBN

  • galzig121 Tony Willson (@galzig121) reported

    @TurnbullMalcolm & @HonTonyAbbott are responsible for perhaps the worst infrastructure disaster in our history. They should be limited to dial up speed net access for eternity. #nbn

  • RoeJoga09488483 RoeJogan (@RoeJoga09488483) reported

    @Telstra nbn keeps connecting and then 20 minutes later disconnecting, has been happening for over an hour now. @Foxtel has now gone down too, what is going on

  • doc_akxl Anil Xavier (@doc_akxl) reported

    @NBN_Australia A very disappointed customer - waiting for 6 weeks to get NBN connection from a pit outside the house . This is after escalation! Still no connection, NBN needs to improve on basic infrastructure provision

  • ytc8438 Ty (@ytc8438) reported

    @randlight @MRowlandMP It's simple. 1. Fire everyone in NBN management. 2. Write off the cost of the FTTN disaster and charge it to LNP electorates that voted for copper shitband. 3. Rip out fibre from the LNP electorates, force them onto the copper FTTN **** they voted for.

  • zolteg Zolteg (@zolteg) reported

    WTF @NBN_Australia White text on lime green buttons on your website? 100% not readable....

  • DeanMilner Dean Milner 🏳️‍🌈 (@DeanMilner) reported

    Thanks for making life harder than it had to be today @NBN_Australia and @Optus . Constant NBN upgrades and yet it’s never working and you have to switch it off. When you didn’t touch it during COVID there was never a problem. Go figure.

  • Optus Optus (@Optus) reported

    @ABCByulStar I can assure you that NBN are already aware of this and their technicians are working to fix it as soon as possible. There is no time frame for resolution at the moment. Apologies for the inconvenience. Kartik

  • EricAnderson41 Eric Anderson (@EricAnderson41) reported

    @NBN_Australia are there issues in Bondi Beach as I have been down for a couple of hours now

  • TerribleHumbaba Humbaba (@TerribleHumbaba) reported

    @ZahiBeK Manar and NBN I understand, but what's OTVs problem?

  • Optus Optus (@Optus) reported

    @ABCByulStar Hi Jenny, sorry about your NBN internet connection issue. Yes, there is a fault reported in your area DEER PARK, VIC, 3023 at the moment. Kartik

  • alindtiwari @AlindTiwari (@alindtiwari) reported from Melbourne, State of Victoria

    @NBN_Australia Contractor came to resolve an issue and no update on ETA of fix...Seriously unprecended service. @SpaceXStarlink In How much time you are good to go ?

  • MelissaMitch4 Melissa_Mitch (@MelissaMitch4) reported

    NBN still not working.

  • EricAnderson41 Eric Anderson (@EricAnderson41) reported

    @NBN_Australia There is an outage shown but no detail on what is being done and time expectation of it being resolved. Can I get an update on that please?

  • ABCByulStar Jenny (@ABCByulStar) reported

    @Optus is their an ETA of when the NBN outage for Deer Park 3023 will likely be resolved? It's been nearly a whole day and you site still says under investigation nothing else. I work from home so have had to top up on my phone to use phone data as the programs drain my ph data

  • lucyhelenamu Lucy😷💉💉💉👶🏼 (@lucyhelenamu) reported

    Don’t really feel like celebrating @Telstra day when our internet has been broken for 10 days with no solution. #nbn

  • Sabs2251 Just Me (@Sabs2251) reported

    @NBCNews How much were u paid 2 say that NBN. The pr 4 this abusive woman is crazy. Any man would have been left to rot. I'd love 2 know what is behind this. There is no shift in support whatsoever. Her supporters r more vocal but I haven't heard of 1 person switching camps either way.

  • paigezpage PaigeZ (@paigezpage) reported

    .@Optus there is an NBN problem in 2216. Tried to report through app but couldn’t. Your outage page needs updating. All neighbours having same issue, it’s all over local FB pages.

  • wrhollingsworth William (@wrhollingsworth) reported

    Oh it's an another Optus NBN outage and them pretending it isn't happening.

  • PopCultured4 🍿 Popcultured4 💚 (@PopCultured4) reported

    With NBN rollout nearly done, can they go back and fix it up like @AustralianLabor planned to in the first place? Like, maybe in the next budget or so? Let's future proof Australia

  • EricAnderson41 Eric Anderson (@EricAnderson41) reported

    @NBN_Australia Thanks but I have multiple services (tv, internet) affected by the NBN outage. I have two different providers for those, so would prefer to contact one vendor (NBN), who is the provider affecting those services.

  • peter_adderton Peter Adderton (@peter_adderton) reported

    @NBN_Australia @Aussie_BB you both should be embarrassed to call yourselves service providers, in order to do so you do realize you need to actually provide a consistent service this is why the Government should leave Broadband to the private markets and allow competitors.

  • TheRealJaq Jaq (@TheRealJaq) reported

    @elonmusk please come and replace Australia’s #nbn network. Our #internet is #trash

  • PeterFinlay12 Peter Finlay (@PeterFinlay12) reported

    @TPG_Telecom when you organise an @NBN_Australia technician to come out and assist with set up. If said set up is average at best, who do we get to come and fix the problem? Setting the NBN box in the rear of the house so the main bedrooms get little to no connection is madness

  • benjmiles BenMiles (@benjmiles) reported

    @Telstra I never reached anywhere near this figure with Aussie Broadband on 32mbps of garbage NBN.

  • IanWoolf IanWoolf (@IanWoolf) reported

    My internet went out when I was about to record a zoom interview. When I phoned my ISP, my mobile went out. NBN coming Monday morning. Vodafone doing unannounced repairs to the network in my area for the next 7 days, so I can’t use my mobile internet instead. 3 more interviews.

  • EricAnderson41 Eric Anderson (@EricAnderson41) reported

    @MyRepublicAU Do you have an update yet? NBN service hasnt been helpful so appreciate any response you can provide

  • spectrokov spectrokov (@spectrokov) reported

    I think the Coalition's NBN plan he's stuck in my tweet because I still have no idea how much time to fix it what was JK Rowling does dialogue well

  • DavidGr07837209 David Griffiths (@DavidGr07837209) reported

    I support the new Labor Government intervention in the affairs of NBN Co and in requesting the company to withdraw its Special Access Undertaking (SAU) variation i.e. increase prices. NBN is increasingly for the rich.