NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (5%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Perth, Adelaide, Gold Coast, Meningie, Newcastle, Kalgoorlie, Townsville, Albury, Central Coast, Loxton, Canberra and Sippy Downs.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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hayley 💫
(@shinegfriend) reported
@NBN_Australia network has been down in Brighton for almost 48 hours, any estimation of when it will be fixed?
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Ria Hopkins
(@Ria_Hopkins) reported
@NBN_Australia Well, what a saga. Just had my fifth tech visit. They've now done civic works to lay cable 60m from my house to the tap. Today the tech who came to connect me says there are no free ports at the tap. So now I'm waiting to be contacted (in 2021 I suspect) with a solution.
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Matt Morris
(@MattMorrisMedia) reported
@Aussie_BB Huge shout out to Brodie from the technical department tonight. Helped resuce an NBN service taken by another provider, entertained and completly changed my mood. Cherish her, I didn't know such great customer support existed.
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Alan Baxter
(@AlanBaxter) reported
The ADSL has dropped out across our whole village. Everyone not on the NBN has no internet. @Telstra have confirmed the outage and say it will be fixed by 7pm on December 29th. 11 days! What the hell!? How the hell is that any kind of acceptable response!?
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David Marler
(@Qldaah) reported
@lisaharveysmith Please let there be aliens. Hopefully they can solve all our NBN problems. 🙏
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sortius
(@sortius) reported
@MagzGTV @NBN_Australia Sorry dude, but the Libs ****** fixed wireless. They removed the upgrade paths for the bearer network, so each tower is running off 100Mbps microwave links, possibly sharing it with a number of towers, each with 64 services
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Jem
(@jemumma) reported
@FScottNorman @PRGuy17 @TimSmithMP Or at least somewhere with regional-grade NBN and mobile service.
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Ria Hopkins
(@Ria_Hopkins) reported
Just had my FIFTH @NBN_Australia tech visit since August. Despite two days of civic works last week, he's now identified a NEW hardware problem. He has no solution, and I now need to wait to be contacted, again, to arrange a time for someone to come sort this out. Ridiculous.
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Beowulf
(@the_outraged) reported
Is this just me? NBN sign up... @tpg sent the modem to the wrong address & then tried to activate the account 2 weeks before agreed - so cancelled @Optus assured us the modem would arrive Tuesday (as we're moving) - looks like 23rd now. So will cancel this too. @Telstra next??
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Rebecca Ferguson
(@bec2612) reported
@Optus we're having problems with nbn internet in Oyster Bay. Is there an issue in the area?
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hayley 💫
(@shinegfriend) reported
I hate the goddamned nbn... wifi has been **** for like 2/3 days... makes me appreciate decent wifi a lot more now
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Operational Incident
(@OperationalInc1) reported
@thecattery @aussiewongm @baltoria NBN being the perfect example where taxpayers are tens of billions in the hole, corporates are walking off with the assets and massive profits, and everyone's stuck with a shitheap network from the 90s
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CannedHamFan
(@CannedFan) reported
@NBN_Australia @sydney_festival That’s great and all but your services are awful
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Optus
(@Optus) reported
@Rorymacabc Hi Rory, I have looked into the network in your area and it appears there is an unplanned outage affecting the NBN service in your area. The fault is currently under investigation and we are working to resolve the issues ASAP. Please DM for further assistance - Vin
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Ria Hopkins
(@Ria_Hopkins) reported
Just had my FIFTH NBN tech visit since August. Despite two days of civic works last week, he's now identified a NEW hardware problem. He has no solution, and I now need to wait to be contacted, again, to arrange a time for someone to come sort this out. Ridiculous.
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President Elect Q Soldier 🐸⚡
(@PRETTYPISTOL_) reported
I have just been told by my ISP that I will have no internet connection due to NBN issues until they can come & inspect equipment earliest appointment available 30th December. So I have no wifi internet for next 12 days over the Christmas period... Brisbane Australia WTF!!? #NBN
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Oliver Townshend
(@oliverzip) reported
@Telstra NBN down 5 times in the last hour. Anyone else in Balmain are affected? Why is it that I can only complain on my app?
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💦Laird Mick W Beattie
(@mickdundee48) reported
@Optus (2) I still have NBN FTP with you and 2 mobile phone packages. I used to get a new phone every 2 years, no longer available. Am still paying same amount but without a new phone. Optus shop staff are rude at my local shop. Customer Service puts you on hold for at least an hour.
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Kev Metcalfe
(@kev_metcalfe) reported
@catedempsey Stop burning Labs, take an interest in their childs education - poor doesn't have to mean useless, plenty of poor people have educated children. As an aside, literally none of Australia is outside internet coverage, even Macquarie Island has a dedicated NBN Sat beam.
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Yvonne Gunn
(@YvonneGunn) reported
We are with Telstra for our phones and internet...we have no choice in the matter. We have had no internet for 3 days now. The call centre in India is not helpful. It is an NBN issue. This is fkd.
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RustyCid
(@RustyCid) reported
@Cayinator @NBN_Australia Hopeless...maybe i should just fix someone's car then tell them, here you go, you can do the rest when it's all in pieces. Looks like the new norm now...
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𝖊𝖌𝖎𝖗𝖗𝖗𝖑𝖎𝖊💧
(@egirrrlie) reported
Some have suggested it is related to the change from FTTP to FTTC at rollout... Which raises an interesting question: is it possible the design & configuration of @NBN_Australia boxes was based on full fttp rollout and DIDN'T CHANGE when the Libs cheaped it down? #auspol
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Brenton Harris
(@iambren10) reported
Anyone else on @TPG_Telecom having issues RN. My internet keeps dropping out every few mins. Have checked NBN status and they're reporting no issue. Is there maintenance happening in St Kilda?
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nbn™ Australia
(@NBN_Australia) reported
@p_t_parcel Hi P.T.Parcel, we are sorry to hear this. This is not the experience we want for you. You'll need to raise this with your provider, as they manage your services. They have an internal nbn support team they can request assistance from on your behalf, if required. 1/2
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SB
(@ShezBisShezB) reported
@Telstra NBN is down in 3802. Any ETA for a fix?
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David Briggs
(@grumpyeconomist) reported
@iiNet there is no NBN outage detected in our area but we do not have internet in Brighton Vic. This is becoming too regular and we feel it’s time to change provider on the basis we are not receiving a reliable service
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David Whittingham
(@DavidWhittingha) reported
Hello Telstra, any chance of keeping my internet going for more than a couple of hours at a time? Since the NBN arrived it’s been a heap of ****, unlike before, when it worked great.
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Adam Rockett
(@AdamMRockett) reported
@NBN_Australia Hi @NBN_Australia - I’ve received the email to contact my provider but my provider cannot see the service?
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Ruby The Hyena
(@HyenaRuby) reported
Bruh my whole as NBN is down and my mum is blaming it on the great reset
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CrankyGrandma55
(@CGrandma55) reported
@Raymartin55 @sallymcmanus except those who cant use it on their phone. Like me and my mother. Or places in Internet Dead Zones (can name 3 taverns here that have **** NBN and Mobile Tower reception You need Internet on your phone.... people on jobstart cant afford it.