NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Hobart, Melbourne, Adelaide, Gold Coast, Perth, Newcastle, Colac, Canberra, Bowral, Riddell, Old Bar, Maclean and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Hobart |
Wi-fi | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Grumpy Young Man
(@mattybrodgers) reported
@TPG_Telecom Please check my private message about a loss of internet connection on my NBN service and get back to me
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SachaI
(@SachaI2517) reported
@TPG_Telecom @FabioPSchuck All my neighbors have NBN with other telcos and their internet is working ? Issue must be with TPG, please fix my connection so I can work.
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Matt
(@mattyzee) reported
@Optus Please tell me there isn't an outage on NBN service in 2031 again?
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Justin Thompson
(@TombetPrice) reported
We are currently experiencing issues with our NBN and unfortunately will not be able to trade today.
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Johl Provan
(@johlyp) reported
Does anyone else in #melbournelockdown have no internet? Is it my provider or is @NBN_Australia down ?
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the1ben
(@benharrisben) reported
@Techman_83 @Aussie_BB @NBN_Australia I'm on that plan with Aussie Broadband. I just wish upload wasn't treated like the premium service it isn't.
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Jane Schuller
(@janeschuller) reported
from
Melbourne, State of Victoria
@drvyom Don’t do it if you spend your life in virtual meetings. Sold on download speed but very unstable connection and dropouts especially on calls. We just dumped it and went back to NBN.
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Fabio Schuck
(@FabioPSchuck) reported
Hey @TPG_Telecom what's going on with nbn in Dee Why? I have no connection whatsoever and your tele-support just does not answer.
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Bernadette Carbin
(@BeCarbin) reported
from
Canberra, Australian Capital Territory
@AusIndiMedia Your NBN couldn’t be that slow could it??
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Peter 🔴⚪️⚫️Boycott Murdoch 😷🇦🇺
(@bagga2007) reported
@sallymcmanus @DodoAustralia I recommend going with TPG . I’ve been with them since the dial up days and never had a problem. On NBN now with them and great speed with no drop outs in a year of service .
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🍩 Matthew Hicks💧🔥
(@Matthew60299053) reported
@sallymcmanus @DodoAustralia Im with Optus on NBN. Its blindingly fast. No issues except of course when maintenance on intercepts.
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wear a 🍩 and a 😷
(@mks123) reported
Saturday night in lockdown and our “best in class” NBN goes down. #nbn say it’s not them, #superloop say it’s not them and yet the TV is frozen. **** you @TurnbullMalcolm and **** you @HonTonyAbbott
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Matt
(@mattyzee) reported
@Optus I've restarted the NBN box and we're back up and running. (Jumped on the hard connected desktop to test as it's the fastest way). Had to be a local issue. Thanks for the speedy response. Guessing it needed a restart after the outage the past couple of days.
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paul neef
(@neefp) reported
Hi @NBN_Australia I live in Murrumbeena and internet and phone service has been down for 16hrs. Please advise what the issue is and when service will be restored. Your websites provides no real information.
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Shaun Ratcliff
(@ShaunRatcliff) reported
third time @NBN_Australia has been out here in less than six weeks. Considering most of the people who work or run businesses around here rely on the internet for their livelihoods, that's a pretty poor performance
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Jo
(@twelveeyes) reported
@NBN_Australia Nope, still down!! Both nbnco & superloop say it's an unscheduled outage and no estimates on when it will be fixed.
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Nate Brierley
(@endeebee) reported
@iiNet received an SMS last night saying "emergency work" on NBN was being done in my area (Sefton, NSW). Still no service, and both iinet and NBN service status pages reporting no issues. Help?
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Pia Akerman
(@pia_akerman) reported
Day 2 of lockdown, and kids have woken up to @NBN_Australia outage 😱😱😱😱😱😱😱😱
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Simon
(@_Sim_On) reported
@tpg I've received the modem, you've received my payment, what's the holdup? How long to connect a new customer? #nbn #tpg #internet
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Jo
(@twelveeyes) reported
Our nbn has been out since 9pm last night and I think this is the worst part of lockdown so far.
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TPG
(@TPG_Telecom) reported
@SachaI2517 Your case has been escalated to our delivery partner - NBN and we are yet to hear back from them regarding the ETA of the service restoration but our engineering team will be in touch with you should an update becomes available. Apologies for the inconvenience. -Geli
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wawa_skittletits
(@wawaskittletit3) reported
3) Track n Trace is not botched. It’s not ideal though. It needs way way more $$ and it needs a project leader. Just like head of nbn, this is their job. Fix it. Hire the right people, report it better.
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paul neef
(@neefp) reported
@Optus nbn and phone down in Murrumbeena for past 12 hrs. Please advise status and time for restoration.
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Juhi Gupta
(@Juhi_Gupta_JPN) reported
@NBN_Australia @neefp Hi. We have a similar issue to the OP. TPG says the fault is with your network. What's going on?
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Ryan V
(@xfxf) reported
@Techman_83 @Aussie_BB @NBN_Australia HFC? I'm on that too. Shame I hardly ever use the gigabit down, I max the 50mbit up more!
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Optus
(@Optus) reported
@PorterPorts Hi there - we do apologise for the planned NBN maintenance. Whilst the works occur, there will be some network interruptions however this isn't going to last for the entire period. If you need further assistance, please send us through a DM. Zac
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TPG
(@TPG_Telecom) reported
@FabioPSchuck There was no outage that was declared, however, some FTTC customers encountered issues with their service. We were advised that it was a problem on the NBN network and resetting the connection mostly resolves the issue. -Mel
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Ellen 🥐
(@elenfae) reported
Day 2 of lockdown is also Day 2 of complete NBN outage 😌😌😌
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Keegan O'Shea
(@keeganoshi) reported
@NBN_Australia The service provider has confirmed it's an NBN outage and has received no ETA. Please resolve ASAP.
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Juhi Gupta
(@Juhi_Gupta_JPN) reported
@ShaunRatcliff @NBN_Australia Very much in the same boat as OP. Internet is the backbone of our economy that is struggling to its feet slowly. This might be the perfect time to learn how to prevent potential issues before they eventualise or at the very least resolve them quickly when they do.