NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Gold Coast, Hobart, Perth, Newcastle, Colac, Canberra, Bowral, Riddell, Old Bar, Maclean and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
||
| Melbourne |
Total Blackout | |
| Brisbane |
Wi-fi | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Webs of interdep | Physical REALITY v abstractions
(@MarcasSem0) reported
RIGHT HERE is why I'm shocked ppl still vote for these pricks. The piece of **** NBN @ABCthedrum #auspol
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i_am_d3monic666
(@d3monic666) reported
@PeterDenning @wwos It’s cause I’m in temp accomodation I’m noticing the difference is massive, it’s so slow with nbn, like they go 20 seconds without saying a word, @philgould throws in what he had for dinner last night just to fill the gaps
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Mishiya
(@Mishiya33) reported
@Philly852 Try StarLink. We are outback Australia and it shames our so called 'NBN' or National Broadband Network. Pings ~30-40ms, consistent 200-300 Mbit down and 30-40 up. Unlimited.
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John kyriakou
(@KyriakouJohn) reported
@TPG_Telecom Its working now although I had to reboot routers. The service was working great since I switched to nbn then in the last 4-5 mths have been experiencing constant issues. I reboot routers which often fixes the issue but then it re occurs again. Why does this occur?
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TPG
(@TPG_Telecom) reported
@Girzon Hi, our current test on the service does not show any problem. May we know if the issue still persists? If it does, kindly tell us if you have noticed any light on the nbn box/modem that turns off/flashes when the connection drops. Are you connecting via wired or WiFi? -Mel
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Thunderstruck
(@Thund3rstruck3) reported
@clif_high "Land line" went with our infamous fail "NBN", it is no moar....
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💧Dr. Josie McLean
(@josiemclean) reported
Barnaby by the roadside with poor picture quality. Pity the NBN was so stuffed up in delivery! #insiders
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TPG
(@TPG_Telecom) reported
@Girzon It does not look to be related to the modem as we can that the nbn box also lost the connection. We're uncertain what caused the issue as there is no reported issue in your area. For now, we'll reset your connection to see if this will rectify the issue. 1/2 -Mel
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Dave Randall
(@squirrel226) reported
@NBN_Australia Can someone please explain why I am getting phone calls daily from non english speaking people regarding my Nbn? I already know it is **** so stop ringing me ffs.
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richard clune
(@richardclune) reported
@telstra thanks for the welcome — 5G failed and an enforced move back to the NBN. Then you cancelled the account 24 hours after install?? Luckily your crack app support team (only one available) have spent a solid 24 hrs asking the same questions while avoiding reinstatement…
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Londonlucem
(@Londonlucem) reported
@Telstra You can’t use your website if the #nbn #cable is broken
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ken
(@kdvale) reported
Will try again tonight! NBN issues all day but it's back!
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Pat Devery
(@patdevery125) reported
from
Sydney, State of New South Wales
LNP: planned MurrayDarling - FAIL, planned NBN - FAIL, planned quarantine - FAIL, planned vaccine acquisition - FAIL, dragged kicking and screaming to JobKeeper. Trust them on climate change? #insiders #kickthismobout
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i_am_d3monic666
(@d3monic666) reported
@PeterDenning @wwos It’s cause I’m in temp accomodation I’m noticing the difference is massive, it’s so slow with nbn, like they go 20 seconds without saying a word, @philhould throws in what he had for dinner last night just to fill the gaps
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Grimm Booyens
(@Girzon) reported
@TPG_Telecom Hi Tpg I've been having network dropouts recently. Where i need to reboot my nbn modern. Could you run a line check ?
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tboyproductions
(@tboyproductions) reported
@Telstra Putting up your price up for existing/ long term @Telstra customers for their @NBN_Australia service! When business is at an all time high! Taking advantage of customers!!
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Londonlucem
(@Londonlucem) reported
@Telstra I wanted to alert Telstra to a serious nbn line problem. After hours trying to talk to a Telstra person their advice was: phone Nbn. Did that. nbn said we only help during business hours. Call Telstra! That 3.5 hours of my life down the toilet
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Londonlucem
(@Londonlucem) reported
@Telstra Tell me here how a #telstra #customer can report an #nbn line damaged and falling down in neighbour’s back yard!!!
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Vowlesy
(@rvowles) reported
@NBN_Australia Thoughts and prayers appreciated but not at all helpful. Given there is clearly an outage affecting our area, yet your systems do not seem to have recognised it yet, are you not curious to perhaps ask for my address and investigate?
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Dave Hauser
(@Panzerhauser) reported
@MikeCarlton01 The 9 media is definitely a cheer squad for him, NBN news up my way was pushing the same line of garbage after the footy, changed channels immediately
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Scottysgotagun
(@scottysgotagun) reported
@Ausshot3Dave Not to forget Malcolm Turnbulls role of promoting & escalating the Huawei 5G conspiracy crap along with his NBN Multi (Malcolm) Technology (Turnbull) Mix (Mess) misinformation
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Mrs. Jennifer Fildes
(@Bluejenellen) reported
@NBN_Australia I have never followed their instructions... I do hang up....so..HOW can I stop them EVER calling again??
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Dave Randall
(@squirrel226) reported
@NBN_Australia I am getting calls daily telling me there is a problem with my nbn.I usually hang up on them as I can not understand a word they say! Sort of figured it was a scam but happens multipul times a day.
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i_am_d3monic666
(@d3monic666) reported
@PeterDenning @wwos It’s cause I’m in temp accomodation I’m noticing the difference is massive, it’s so slow with nbn, like they go 20 seconds without saying a word, @philgould15 throws in what he had for dinner last night just to fill the gaps
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nbn™ Australia
(@NBN_Australia) reported
@squirrel226 Hi Dave, these calls can be pretty annoying. Please be aware that nbn will never call and ask to access your computer or advise you that you’re going to be disconnected. 1/2
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Pat Devery
(@patdevery125) reported
from
Sydney, State of New South Wales
LNP: planned MurrayDarling - FAIL, planned NBN - FAIL, planned quarantine - FAIL, planned vaccine acquisition - FAIL, dragged kicking and screaming to JobKeeper. Trust them on climate change? #kickthismobout
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TheDude!
(@ThisAndThatDude) reported
@Gajaakesari NBN outages is not ‘government blocking the internet’. A pothole in a road is not ‘government restricting your movement’. NBN has had many problems, there are multiple ways internet is accessed.
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Vowlesy
(@rvowles) reported
@NBN_Australia our whole street is offline. All with different telcos, all being told there is a problem with our NBN and we’ll need to wait until Tuesday for a technician. NBN site says there is no outage. All less than ideal while working from home.
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Yaakov - יעקב
(@yaakov_h) reported
It seems like the only thing that will ever get me my old RuneScape account back is lodging a support ticket from the IP address I had from Optus back in high school, which I don’t even remember but is definitely not a block I’ve seen available to NBN connections 🤔
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Mrs. Jennifer Fildes
(@Bluejenellen) reported
@NBN_Australia THANKS so much...I am not silly,just old....and I enjoy slamming down the phone. JUST wish I could tell them to fk off..but..it is a recording..:)