NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Adelaide, Perth, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Edna Hemming
(@Ozziebon) reported
@andy_penn Hey Telstra why have you stuffed up our internet coverage in and around the Northeast areas. You have been stuffing around with the nbn line for weeks now. Now nothing works people are having so much trouble all around the district. it was working OK now you have stuffed it.
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I wake up petty
(@Melonious_Petty) reported
@hjbaker_ @NBN_Australia And their customer service team is acting like it’s no big deal
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David Gulli
(@DavidGulli) reported
@Shleeable @NBN_Australia Solution: get a lower res TV!
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Alex
(@alexwantscoffee) reported
@NickRossTech @AustralianLabor First they destroy the NBN Then they introduce encryption breaking laws Now this... WTAF are voters thinking? Surely everyone can't be this stupid?
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Peter
(@psg_au) reported
@ShadiKennedy @NBN_Australia NBN ALL Over. They cancel appointments with out cause, without informing anyone... Law unto themselves and are not held accountable for ANYTHING. The Govt have created a Monster, eating up BILLIONS & they have NO control over it.
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I wake up petty
(@Melonious_Petty) reported
Now I find out that the NBN has decided **** it for the next few months they aren’t doing installations. I do not understand how the internet here is so damn trash. It’s 2021 come on now
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BethanyFudge
(@BethanyFudge) reported
we couldn’t connect to our loved ones. Why? Because all of these require the internet. We are now once again headed into stage 4 lockdown with no resolution. @VodafoneAU and @NBN_Australia please share with the class why you still can’t connect something so simple in 2021. (2/2)
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Peter
(@psg_au) reported
@Telstra @andy_penn @Telstra Here we go again... Up, down, connection, no connection. How hard can it be to supply a reliable connection?? BigPond CABLE was perfect.. I have no doubt it is the half-baked NBN network causing the issue, but we need to contact those Losers via you.
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Maz
(@maz_net_au) reported
@NBN_Australia The problem is the phone line nailed to trees. i.e. the NBN FTTN network. There is nothing I can do to improve the service other than swapping to 4G which is 5x faster.
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Yellow Rock Networks
(@YRN_Australia) reported
@CrMarkGreenhill Whatever it is, I'm guessing that leaving us with a sub-standard Fibre to the Node NBN network for most of the mountains is their way of punishing us?
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ForcedGippslandRellikLeftitant
(@NotMe48730672) reported
Please don’t break down #NBN I know your gonna be stressed out with your weak and pathetic infrastructure and we do love you just not in this copper form they’ve disfigured you with. #auspol
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كود خصم ايـهرب ايـهيرب
(@Xc57290161) reported
is most readable website for all products that support general health, there’s promo code for discount... İherb promo Code آيَٓـهيـًِربً آيِـهـًِربـَ ✓ Code AHH0233 ✓ AHH0233 ✓ AHH0233 ✓ AHH0233 . . . . . ..... nbn
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rem
(@S0ULKIKA) reported
my dad being transphobic and me being scared to hang up my nbn flag but this mf doesn’t know what that means !!
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Ellis
(@ellisgl) reported
@Techman_83 @Aussie_BB @NBN_Australia The service I pay for it 18 down and 1.5 up. I really need to switch the only other provider.
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🇦🇺 Zorbacles
(@Zorbacles) reported
@niccoplaysgames @Shleeable @NBN_Australia Damn the man
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Aaron Sempf
(@pseudyx) reported
@launtel haven't had internet since 11.30pm last night. NBN suggests it's you not them. No one is answering the support number and no one has responded to my zendesk ticket... what's going on?
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Mickey Dee
(@WhiplashUnited) reported
from
Thangool, State of Queensland
Imagine as a company sending a technician to a private house NBN install then when it’s time to give us the internet, they decide to give it to the school next door then cancel it without contact. ******* hopeless. Only 3 things on my street. House, school, small airport. Idiots.
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Cam
(@camgould) reported
@NBN_Australia Hi Alicia. We’re new customers, 1 week in with no connection. We’re being told we need an nbn technician to attend, but the booking system is down and no indication of when it will be up again.
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Tim
(@TimothyJ_23) reported
from
Melbourne, State of Victoria
@KitaandMat @paul_jobber23 @JoshO567 In summary, **** Abbott and turnbull for delivering an inferior NBN
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Lenora
(@LenoraAu) reported
@Telstra No offence Shannon but when we needed help was when our internet was down for over 3 and a half hours on Thursday when we were working. Nobody answered my msg 31/2hrs I had to re msg before anyone bothered to reply. By which time the nbn service was restored. Poor form Telstra.
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Peter
(@psg_au) reported
@NBN_Australia @ShadiKennedy Yes, your always sorry, BUT do you do anything to improve your service or the quality of your network - NO. That would take planning and actual Talent - NBN has neither.
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I wake up petty
(@Melonious_Petty) reported
@Telstra is on my **** list. I’ve been trying to get NBN set up since December. Order set up and then cancelled and not set up again. So I use their app and for the last month plus I have been practicing the longest exercise in futility known to man...
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Shlee+
(@Shleeable) reported
@NBN_Australia Watch the video, the quality is god awful... I’m being sarcastic.. the nbn is horrible
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I wake up petty
(@Melonious_Petty) reported
@NBN_Australia is also on my **** list along with Telstra. How the fresh hell do you run out of some **** you know you need. We are 12 months into the pandemic now almost I’m going to need y’all to stop using that as an excuse. Source another supplier
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Nicco Plays Games
(@niccoplaysgames) reported
@Shleeable @NBN_Australia What service are you streaming Empire Records through?
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Blenux
(@Blenux_) reported
@Mad_As_Mel @NBN_Australia @TurnbullMalcolm Yeah and they went with this half fibre/half copper crap to save some $$$ which ended up costing them more anyways, if they just did full fibre for everyone at the start, wouldn't be in the current state now...
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ramona quazzola
(@r_quazzy) reported
Here we go again @Telstra. With the arrival of the rain comes the crappy home internet connection in Burraneer. Ground pits flooded again @NBN_Australia Please don’t ask me to phone people. Hey NBN fix it so it doesn’t keep on happening.
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Peter
(@psg_au) reported
@andy_penn @Telstra Here we go again... Up, down, connection, no connection. How hard can it be to supply a reliable connection?? Obviously impossible if you are on the NBN.. Modem switching from DSL to GSM again. Loose you video stream & have to re-start the whole movie AGAIN.
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nbn™ Australia
(@NBN_Australia) reported
@RoxyTall Hi RoxyTall, the quoted cost covers the work required to change the nbn technology infrastructure at the customer's location which includes: design, construction, testing and the activation of the new connection. 1/2
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Andy Brockhoff
(@andymbrockhoff) reported
@Telstra how can you actually charge me for this service? My internet is running at 0.7mbps and all your support is “shut”. Also when is my NBN arriving?