NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Brisbane, Sydney, Balwyn North, Stanmore, Gold Coast, Perth, Darwin, Lowood, Ballarat, Canberra, Eden, Rosalie Plains and Bordertown.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
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| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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arson ♿🏳️🌈🏳️⚧️
(@gaychaospng) reported
Rip stream lmfao my wifi literally **** itself nbn/derogatory maybe I’ll try again later/tomorrow when I can use the good wifi
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Bogan Panda 🇦🇺
(@pandaofrandom) reported
@Eid_88 @Leo_Puglisi6 NBN outage today, caused tons of 500 errors on websites everywhere.
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shari needs all of x's sc songs on spotify
(@fukemweball7) reported
it took me 3 hours to download fall guys today and now 2 hours for fortnite. My internet used to be so bad years ago that it would take a full day or two to download a game 😭 I'm blessed with NBN
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Owen
(@iowenjones) reported
@essentialenergy scheduled a 5hr blackout from 11pm last night. @NBN needed some help getting back online this morning. I only knew it was a scheduled event via SMS from Essential. What about those without smart phone like elderly who depend on NBN for emergencies for phone?
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Nicholas Grocott
(@GrocottGrocot1) reported
@bxxurscsQtCwBW8 @pwafork Not to mention harmonics and eddy current losses. And that's the problem, uneducated pollies making technical decisions about which they know jack *tihs*. Australia's NBN is yet another eg
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Morgan Harris
(@mcgorgomagan) reported
@Aussie_BB seems to be something serious going on over there… help site is throwing up 500 error, MyAussie app failing to load, nbn down. Everything ok?
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Phillip Moore
(@phillipwmoore49) reported
@scibidoo Done both. Wifi reasonably good (for a crap NBN network). Still no go.
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Ba-Kawsu🇬🇲
(@fatajo1) reported
@Oceesay @Gamtel @KebbehMorrie Comprising of both South and North ring is fully up and running, all GSM, ISPs n MDAs are riding on it. Is the core network. NBN Project was for last mile- access network which still need lot of funding-- it's actually profitable in long run. Gambians are Data hungry.
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Use Code Gritfox
(@GritfoxAU) reported
@CodeoFn My internet is so bad that I couldn’t even redeem it in time, suck sake @NBN_Australia your internet is so bad **** *****
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Roberto Juventino
(@tetsuchang1984) reported
@Optus your nbn service is horrendous. It’s been down since last Friday, and the staff keeps blaming on me and nbn. nbn tech came and found no issue with nbn or my set up at home. The wifi modern could be faulty. No response after two hours after I left a message to case manager
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Hani Iskander
(@Hani_Iskander) reported
@MyRepublicAU By “service provider” you mean NBN. 😩. Are other retailers of NBN experiencing the same outage?
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Hani Iskander
(@Hani_Iskander) reported
@MyRepublicAU Very strange as it seems outage is Australia wide!! How could that be??!! NBN is distributed and has layers of redundancy. Very strange!!
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Quinny, 🔜 hoping to host YOUR convention, call me
(@Q_dog) reported
from
Sydney, State of New South Wales
@ScottRhodie @exetel Yeah was very happy to go back to internode and return to a normal NBN service!
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Will Duckworth
(@willduck) reported
I patiently explained that the NBN connection is working but the connection from the Ethernet port does not, having tried a variety of connected devices and three cables. Solution = new wifi router !!! Hopeless
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Stephen Berg
(@StephenRBerg) reported
@BrittA2211 I didn't know NBN got that low.... you must be using the oldest copper held together with bubblegum.... I dont think I could function with less than 100Mbps down
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Sam McPhee
(@mcphee23) reported
@NBN_Australia Same as everyone else, non-stop dropping out, having to reset as much as three or four times a day, slow when working. Been like this for weeks and weeks, apparently there was maintenance but can't have been this long
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Pip Project 🍊 Vtuber 🇦🇺
(@OrchardPip) reported
why is my house’s wifi connection so bad this morning nbn pls
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✳✳🕯Jacki M #IDontCareWhoPRGuyIs
(@JMcK2018) reported
Had to update mobile phone plans & internet with one of the Big 3 phone companies (no T in the name) & as per usual service in franchise shop (Newcastle) was EXCELLENT...another plus is that our internet is WAY faster now we're on mobile not NBN thanks 🎩🤔
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Maddie Palmer
(@maddiepalmer) reported
@firstdogonmoon The fungus gnats are actually the latest iteration of NBN customer service - they’re here! They’re listening!
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Sam McPhee
(@mcphee23) reported
The gall of @NBN_Australia to advertise in Coogee where there's been nothing but network issues consistently for a month
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Entirety
(@Entiirety) reported
finally got nbn setup so no more trying to game with 0.5mbps down 🥰
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****
(@bunghole42) reported
@TPG_Telecom No NBN here for us in Wantirna since around 7pm last night. Outage not shown and router been reset several times. Please assist.
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WhiteDwarf🐾🇺🇦❤
(@WhiteDwarf0129) reported
@martin180595 This apartment is using the network system called NBN (Australia's national broadband network) but I don't have that much knowledge about this network system😢
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Helljay
(@WTHelljay) reported
@__ThoughtPolice Oh yeah, we've got literal airstrips on properties for those essential deliveries. Not to mention the Flying Doctor Service. It's just funny when the govt comes out with their big plan for NBN and it's like "Bruh we don't even have 3G towers out here"
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AmyG
(@originalamyg) reported
@MyRepublicAU hey - service issues in the Ballarat area?? NBN FTTP connection. My device says connected to the wifi but it can't provide internet service??
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Use Code Gritfox
(@GritfoxAU) reported
@NBN_Australia Yes a lot of things, I’ll send you my adress and come fix the router pls or just replace it bc it’s a joke at this point.
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Patrick de Souza
(@souwalker) reported
@smperris Origin’s NBN is from aussie broadband and I can’t complain about NBN service from AB
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VajskiDs
(@VajskiD) reported
Then a little over half a diploma in IT which was all baby stuff without a tutor. I was called back in for NBN work. FTTN rollout. Self employed whilst studying that but couldn't turn down a rollout :P relocated for the FTTC rollout but ended up in HFC.
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F Onthemoon
(@firstdogonmoon) reported
infuriatingly, our nbn is even slower than usual currently and one of our pot plants has developed an infestation of fungus gnats - so every time the internet drops out and i open my mouth to complain a fungus gnat tries to fly in my face and i have never been angrier
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William
(@wrhollingsworth) reported
@Optus hey no Internet for at least 45 minutes in 3071. Website says no outages. Reality chooses to differ. 4 green lights on the NBN box and I've power cycled it a few times. Also don't deign to give me a condescending reply, I work in tech support.