NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (74%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Cairns, Adelaide, Brisbane, Perth, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, and Portarlington.

City	Problem Type	Report Time
Melbourne	Total Blackout	4 hours ago
Melbourne	Total Blackout	14 hours ago
Sydney	Internet	18 hours ago
Melbourne	Internet	1 day ago
Melbourne	Internet	1 day ago
Melbourne	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Loftwah (@loftwah) reported 1 minute ago

  We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

• 
  Ruchir Patel (@Iruchirpatel) reported 2 minutes ago

  Can’t wait to get my @Starlink finally time to **** off my NBN.

• 
  MrRuSs3LL (@mrru5s3ll) reported 4 minutes ago

  @ImVicLoLagain @LCHF_Matt @pikkkkaro He is saying that wifi is not internet, that's it. I have many services at home on my local network that I use my wifi to connect to that don't use the internet (NBN) at all. Fwiw I also have 2000/500 NBN with a capable router, 10gig switch and cat6a runs that support it. My internet is great by any standards, the only thing Australia does ****** (now - it wasn't this good a couple of years ago) is that we don't have symmetrical links for consumers. The whole point though is that the idiot OP thinks that "wifi" means internet, and it doesn't.

• 
  David FarleyBrain 🍄🔭Keep Alaska Canadian!! (@Coffeedaveoz) reported 5 minutes ago

  @SocialPiranha3 Yeah I do the Aldi $23 a month on mobile and now have almost 247.6 gb rollover data ... handy when the local NBN goes down.

• 
  CryptoVegeta 🟠 NFTARMY (@opieaccount4) reported 11 minutes ago

  @TMFScottP I was a gamer and hated ADSL living outside of a state capital it was ****. NBN to me personally would have been great, but blowing that money that money on shortsighted populism didnt sit well with me. Seemed shortsighted.

• 
  Ryan Emery (@ryanremery) reported 11 minutes ago

  Signed up with @VodafoneAU 2 weeks ago for FTTP. My internet then stopped working. @VodafoneAU customer service claimed existing FTTN had been canceled. @NBN_Australia says no. Got FTTP today. Now receiving my "cancelled" FTTN and not FTTP 500MBS I requested 2 weeks ago.

• 
  Hobbie (@Hobbie4C) reported 16 minutes ago

  @Riogallica NBN is always a cluster. The whole NBN-ISP-customer chain is absolute *****. A virtual guarantee all problems will take longer to resolve.

• 
  Miles (@Michael1953_202) reported 16 minutes ago

  @Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .

• 
  Grant (@grantbuttenshaw) reported 20 minutes ago

  @disco___cat The NBN is the fastest network in the world

• 
  BigBoatBruce (@bigboatbruce) reported 20 minutes ago

  @LambDownUnder @james00000001 If you trust private business in a non competitive situation you are essential stupid. If there’s a monopoly service it’s a ripoff in the hands of private business. You must know that. NBN is a national infrastructure requirement for a civil and successful nation.

• 
  Books (@Books4566) reported 21 minutes ago

  As usual @iinet and @nbn having their monthly ‘no Internet for a day’ period. No reason provided. As a customer you pay daily for service and they never credit your daily loss. Big companies can do what they want with impunity.

• 
  The Lord (@lord_tizza) reported 25 minutes ago

  And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

• 
  Miles (@Michael1953_202) reported 25 minutes ago

  @Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .

• 
  Jay Jay (@JayJay1094727) reported 28 minutes ago

  @deniseshrivell All the telcos are pushing nbn. I’ve been on 5g for 4 yrs after issues with NBN. Last week my power adapter died on the router & they tried to convince me I needed a new NBN plan because 5g doesn’t work at our address. I gave up and bought a power adapter for $12 … 1/2

• 
  IdnoSports.com (@IdnoSports) reported 31 minutes ago

  @Ryandally08 It’s not the only thing ONE NATION will shut down. The 1 billion dollar Great Barrier Reef scam will be on the agenda as well. And I would be taking action against the nbn roll out that has blown out to billions more than ever explained take them to court

• 
  Munted (@use_insert) reported 37 minutes ago

  @NBN_Australia Can you pull your finger out and at the BARE MINIMUM, updated your website with outages. Yorke Peninsula SA Over an hour offline and your 💩 website says “No Outages” ISP confirms that you are the problem 🙄

• 
  Marko Matvikov (@MarkoMatvikov) reported 39 minutes ago

  @Sarah59321051 I've just got my home internet with them and dealing with them has always been great in terms of tech support, new setups, liaising with NBN, network outages, price rise communication, etc.

• 
  Billyy (@Billyy39678102) reported 40 minutes ago

  @CatherineD42535 @VDejan0000 ******* stupid question. Of course we should. Nbn, snowy hydro and reduction in hecs debts. All wasted money. Let’s have a government oil and gas company and refineries. Owned for the people. Economic ideology has failed the Australian people. Time to be pragmatic.

• 
  Psimocybin (@Psimocybin7) reported 43 minutes ago

  @C10885107738417 @QBCCIntegrity I didn't vote for ASX listed because I wouldn't want it to be like the NBN. Publicly funded private companies are the worst. If it was publicly owned and then sold in an IPO so the taxpayer gets their investment back then good.

• 
  BXP (@bxporter) reported 44 minutes ago

  @shaneciurleo all we need now is an NBN outage or someone being told to get off the phone because dinner is getting cold

• 
  Jobson Growthe (@ShowerCapAM) reported 45 minutes ago

  @ASX1500 how **** was your nbn connection and why?

• 
  The Raven (@The_R_a_v_e_n_) reported 50 minutes ago

  JFC NBN is absolutely dog ****. The 3rd world has better internet than this amateur backwater **** show. A monopolised racket propped up by taxpayers just like the ABC @NBN_Australia

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 50 minutes ago

  @Freddy717263 Of course I knew the power was dead - but only for the NBN. Everything else in the house was working - hence my call. PS - I'm not an electrician, but at least I solved my own problem in the end but wasted 1 hour on the phone to 'tech support'.

• 
  Fix the planet: be progressive - 🇵🇸 (@Boom_ThatHurt) reported 51 minutes ago

  @boganintel @AlboMP It's infuriating the situation this govt has got us into by not having any backbone WSE There has been no nation building since the NBN and Abbott wrecked that So many plans that could be implemented but nothing except a moronic sub deal that sucks $B out of the economy for what?

• 
  Optus Help (@optus_help) reported 53 minutes ago

  @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik

• 
  RealityPartyAustralia (@PartyReality) reported 55 minutes ago

  @JEChalmers What a goose you are @JEChalmers . Just like old @SwannyQLD who sent a broke in the GFC. We live the nightmare now of the NDIS, NBN, net zero and a parasite public service of red tape. We are broke & going off a cliff under this incompetent, corrupt treacherous Labor government.

• 
  twoshedslegit (@twoshedslegit) reported 58 minutes ago

  @xeveriano1 @4mambo My speed went from 40 under the LNP to over 500 under Labor after FREE NBN upgrades. We got free fibre to the premises after the LNP’s ridiculous and stupidly slow fibre to the node

• 
  💧☘️Rhona - Bluesky: rhonae (@bensab3) reported 58 minutes ago

  @james00000001 Yes, and another good reference would be the NBN! Oh, Gonski,NDIS 1 Labor introduces excellent policies to assist, costed7designed - lies&falseScareCampaigns getCoalition elected&immediately they tear down/interfere &alter, to point the policy fails and they happily blame Labor

• 
  Scarab (@ScarabOfficial) reported 60 minutes ago

  Wow... #Starlink have dropped their price to around 1/10th of what it was, to try to attract customers in Australia, who are mainly, of course, on the #NBN. And for the first four months it's even cheaper than that, during their current promotion. Just a shame it's so slow.

• 
  Berry Straw 🍓 (@ddnnddc) reported 1 hour ago

  ACMA is NOT currently running a spectrum auction for LEO satellite broadband. In December 2025, ACMA decided against auctioning a large amount of expiring spectrum. Instead, they chose to renew the licenses held by mobile operators and NBN. Their reasoning was that auctions could disrupt existing services and slow down new technologies like low Earth orbit (LEO) satellites. Amazon's Project Kuiper is coming to Australia in mid-2026 through a major partnership with NBN Co. This will give Starlink its first real competition in the country, especially in regional and remote areas. This is generally good news for consumers because more competition usually means better prices and redundancy.