NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Perth, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Lean Too
(@triefus) reported
@merkin_about hope they fix the NBN pipes - without leaving muddy footprints everywhere
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Dave Jones
(@eevblog) reported
I just realized that with my solar and bigger storage battery I'm getting soon, and everything at home being electric now, my only reliance to local infrastructure power and technology wise is the NBN Internet. Starlink would fix this. Totally don't need it, and it's more expensive than NBN, but it would be kinda cool I guess?
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𝒔𝒚𝒎𝒃𝒙𝒍 ₊˚⊹ ᰔ 📼🪽
(@symbxl_) reported
I cannot make this up I keep trying to call to get them to send a technician here to fix the NBN (that’s what they said needs to be done) But they keep saying I’m not authorised to do so because I’m not on the account But I AM on the account, or at least I WAS last week???
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samueljones
(@samuelj81609705) reported
@Trev__Says @6NewsAU @DrewPavlou Nbn is BS. Carbon tax is crap like renewwables they dont work. Philip is an old man who was somewhat important more than dan andrews say. BRS is a hero
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Jaye Patrick
(@Jaye_Patrick) reported
@some_sense @QuentinDempster If we go 100% RE and end coal, everything ends. No industry, unreliable energy, poverty for all. We never needed Medicare. Gonski's report was pre-determined, NDIS was never going to be sustainable (Gillard promised it would cost $10B max). NBN is retrograde technology.
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pirate
(@pirate71305695) reported
@HonTonyAbbott Like you revitalising the country by turning a world class NBN rollout in a mongrel piece of crap.
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nbn® Australia
(@NBN_Australia) reported
@1stMitchWL Hey Mitch, nbn monitors nationwide network outages across all services. When a network outage is impacting services, we quickly investigate to see if it can be fixed remotely or if a technician is needed to carry out any necessary repairs to resolve the issue. 1/3
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Scarab
(@ScarabOfficial) reported
Also, I checked nbn connectivity, and it seems they don't currently have a qualifying plan for the Ultrafast and Hyperfast plans, so would have to do that crap of getting the 100Mbps 'pre' plan first and then 'upgrade' to the proper speed, which is bullshit extra cost.
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Mr Peakus
(@mrpeakus) reported
@craigkellyAFEE I won't be doing any of it and this is my last ozzie account. Not only that I am firing the nbn, service provider, and any other entity involved with the foreign lizards demands. That's not it but too busy to type heaps.
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anthony, underclass prole cat, edwards
(@anthony45052793) reported
@strangerous10 village i live in has regular total communication outages, including 000, every time grid provider schedules a maintenance outage <8 hours a time> battery backup on mobile towers and NBN only last 4, landlines have no backup at all.
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Phillip Ray
(@Ereon74) reported
@iiNet Hey Team, are there any issues for your NBN services in NSW, more specifically the greater Maitland area? Service has been uncharacteristically patchy this afternoon. Semi regular DNS lookup errors and dropouts. They last for anywhere from 2-10 minutes and then come good.
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Daniel Clancy
(@DanielClancy) reported
@XXXLextacion_ @NBN_Australia Take it straight to the TIO - even if the NBN is at fault the Telco & government force this structure of defferred responsibility - at the end of the chain, you are one customer with one bill - it matters not who ****** it up, becuase the telco is responsible. Perhaps they should go back to managing their own infrastructure. Government is ******* **** at everything. My NBN in central sydney is working fine btw. Hope u get it sorted soon - internet problems are a massive ****.
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Dippy $DOG
(@SnowyReflection) reported
Aight. Enjoy the weekend, all. I'm going to be out of range of a phone signal or NBN connection until Thursday. SEND IT LOWER. $DOG
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Sage of Eleutheria Grove
(@physiofu) reported
NBN + "mate" internet are the worst - 4 days offline and ZERO support!!! No one answers the phone and no support!!! Switch to starlink ASAP - NBN drops out every 30s
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KHTAGH 🐀
(@khtagh) reported
Is it only me that remembers, back when Truffles was selling the NBN, he gave ironclad gaurentees that the 000 system was completely backed up by batteries so it cant fail....he lied! #insiders
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anthony, underclass prole cat, edwards
(@anthony45052793) reported
@MercJestr NBN did same thing, used to pay $30 a month for 22 Mbps adsl, when i was forced to switch to fixed wireless nbn that went up to nearly $90 a month for 25Mbps service, took them 6 years to get speed <now 125Mbps> up to what they promised at launch.
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Richard Darby
(@captcoolwhip) reported
@RepPressley NBN. Please stop trying to act intelligent. It’s NOT working.
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Zeppy
(@ZeppyGame) reported
At a panel with an NBN at PAX #PAXGov my question is, what is the NBN doing to reduce latency, drop outs, and disconnections for streamers to servers located in Australia? The NBN make it so difficult to even get support, as you always have to go through your ISP for support.
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newto
(@BryanANewton) reported
@optus_help Are you suggesting there’s no outage in St Ives? That it’s me? That I need to turn my modem and router off and on? Verify what exactly? NBN is out! I pay you for that service. You have failed, again, to provide that service. Apologise and get onto NBN Co!
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Rowley rolled a round roll round.
(@ColinRowley1) reported
@xskinn I have the same unit at my place in Lalor. at the moment the service is out until a tech comes in monday to fix it. NBN did some work yesterday and the service cut out for about 5 minutes, which i knew that was going to happen. This new situation is very annoying.
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newto
(@BryanANewton) reported
@optus_help yet again, NBN “provided” by Optus is out in St Ives. You never fail to disappoint!
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LILIUM LANTERN STUDIO 🍃
(@LILIUMLANTERN) reported
Sorry for the lack of Dev streams lately. The NBN in our area is being upgraded, but this has led to other issues with our internet and it hasn't been stable enough for streaming. We have a technician coming out next week, so fingers crossed we'll be back to it soon!🍃
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RW
(@randydu55280024) reported
@unlimited_ls Why should anyone have to put up with this? Please create Ebony Airlines for blacks only. Nobody will care and my guess is millions would donate to help it launch. We can’t exist with these folks. NbN
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robert costello
(@Poltergeiztt) reported
@marcopolobeats I went with nbn that album is hard as **** but I got the other 2 as well
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Sage of Eleutheria Grove
(@physiofu) reported
@NoaPieceX Weird - my NBN service refuses to load the picture
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Jack Hinson
(@Jack_Hinson214) reported
@tobjectpascal @UAPWatchers Looks like a Xaiomi cam?? If it js internet connected, I am curious if the NBN had any network interruption. If it lost connection briefly, the NTP time sinc could skip a second in the timestamp as it reestablished a network connection..
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scott mcgahey
(@TheAngryAusie) reported
@moment_mirthful @luismbat This is why I have starlink over NBN Support company's that deserve it
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Grotty Yachty ⛵️ 🚣♀️ 🏝
(@grotty_yac87473) reported
@akapoodlepower @TerpsMLC @virgotweet The NBN was a labor fail. "The Australian Rudd Labor Government started the National Broadband Network (NBN) " Fixed it for you.
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Cornelius ᚹᛟᛚᚠ ᛈᚱᛁᛖᛊᛏ
(@BountyCorner) reported
The Australian government couldn't and still haven’t been able to roll out the NBN smoothly without issues. Do you really expect me to trust them with Digital ID after that and Medicare and our telcos being "hacked"? Come on, really?
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Steve
(@steve_3121) reported
@TerpsMLC Actually the NBN was a Labor thing and LNP had to finish it. It was a bad design from the start.