NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Adelaide, Perth, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Scott
(@Scott17492432) reported
@jriewolod @Telstra The experience get Telstra to connect NBN to my elderly mothers premises was nothing short of appalling. It literally took months of broken promises and technician appointments that failed to turn up. Telstra is a disgrace that prioritises profits over people
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nbn™ Australia
(@NBN_Australia) reported
@Scott17492432 Hi Scott, it's a shame that it took those measures. nbn does not have a chat/bot system, as service issues are usually managed by the provider. If, however, a customer is medically vulnerable or experiences a health and safety issue, 1/2
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Annetta Mallon 💉💉
(@AnnettaMallon) reported
Sitting in a TAS Library using a hotspot because @Optus phone AND internet not working at home. None. Huge disruption to my business and professional capacities, angry and unimpressed. In 2021 why is stable, fast, consistent internet unavailable? #auspol #NBN #internetshutdown 1/
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John Ball
(@jbthinking) reported
A few hours later I was told the service had been cancelled and my installation date was now "impossible". On the process front, as the charge would never be payable, why would my order be cancelled? My work requires Internet, esp. w/lockdown. Is this right @NBN_Australia ?
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💧Michael Dowling - 2x AZ💉💉Be the change!🌏❤️
(@MeckeringBoy) reported
USA has lots of crazies but they’re not alone. Morrison Abbott et al would never have been able to come to power if not for Murdoch media support propagandising endlessly for them, undermining Labor, running misinformation campaigns on climate change, carbon tax, pink batts, nbn.
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Node Pony
(@pony_node) reported
@CJPomfret @Telstra Yes, exactly. I think they do when they want you off old plans they no longer want you to have anymore. My NBN provider rang me after I signed up, as I had chosen a speed that my line would never achieve (50/20) downgraded free of charge.
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Josh Withers
(@JoshuaWithers) reported
@decryption My last three moves have involved me getting ahead of the problem and communicating to real estate to communicate to tenant that the NBN-logo’d box has to stay. All three times there’s been friction.
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Richard Montgomery
(@richardmonty7) reported
@Telstra - yep good ol regional services fail again. Lost landline a week ago - which drives our ADSL as NIL NBN - partner PhD submission due today and I am trying to support isn’t working remotely. Of course, nil service response. Thanks Telstra!
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Adam Malone
(@adammalone) reported
@NBN_Australia Imagine taking support inquiries on Twitter to prevent venting from being publicly surfaced. Just imagine.
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KinkyPigLDN (+18)
(@kinkypigLDN) reported
I am so sad SBN & NBN have been moved inside a sauna, the whole charm of those events was the feeling of the place, the dark and the walls and the different areas…sauna is just a different vibe and it sucks compared to what it used to be. @jamiehpevents WHY?
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💉Brett Jones💉
(@SunJon_67) reported
@davidbewart It's a joke. Remember when Turnbull couldn't get the NBN running so they made him Prime Minister. Remember when Dan was having trouble getting on top of covid, he copped a heap of abuse, now that NSW is getting 500 cases a day more.....nothing. Sick of this hypocrisy
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John Ball
(@jbthinking) reported
The charge would never be payable as it was for additional infrastructure. The owners have since moved out, and there are 2 unused nbn services. The question is why the service cannot be turned back on for me, tomorrow, as agreed 3 weeks ago?
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minh
(@minhmelt) reported
@NBN_Australia LMAO no issues. he ended up working extra hours to help me out. give him a raise
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The Dread Space Pirate Roberts 🇺🇸🇦🇺🇱🇧🏴☠️
(@SteamboatLion) reported
@TurnbullMalcolm Wish you were still PM, but you stuffed this one up with the shift to mixed technology. Idiot NBN ran NEW infrastructure my house in 2019. Not fibre, but HFC. Cable internet. I had that in Singapore in 2002.
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jess
(@fymjess) reported
not the nbn service provider telling me our neighbour owes him alot of money from a job he did for him a while ago after fixing our net 😭😭
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Paul Lenkic
(@PaulLenkic) reported
from
Melbourne, State of Victoria
Anybody else in the Moorabbin or Melbourne South East area having internet issues with their @Telstra nbn connection?
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Bob F
(@Roaldan1000) reported
@TurnbullMalcolm And yet we are paying a speed bump to Telstra Velocity to get just over half the speed (sometimes) we pay for in the first place. Without it we get 1.8mbps. NBN never coming to Velocity areas because NBN says Velocity already provides the equivalent service. What a shambles.
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John Steele
(@JohnSte35797897) reported
NBN download and upload speed resp.: 5.48 and 2.83. Has been 50 down and 16 or so up. Prior to NBN: 100 up. Debacle.
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Adam Malone
(@adammalone) reported
@beourmate @khingy @NBN_Australia Totally not your fault. We’re both just stuck in the middle of the **** sandwich between two slices of NBN bread.
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John Ball
(@jbthinking) reported
@NBN_Australia Thanks Alicia. To summarize, @NBN_Australia cannot help because we work with a retailer. @Telstra can't help, because they are constrained by the wholesaler/NBN leadtimes. But my order was cancelled unfairly without notice. If I reorder, delivery will be at the back of the queue.
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sendai
(@sendai) reported
@decryption A replacement from NBN can take days to arrive. I've a spare I managed to finangle that I lend to clients when theirs fail. The FW boxes are a lot more reliable, but not as reliable as the FttP boxes.
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DaveMan
(@DavidJM55) reported
@jriewolod @Telstra This is the same Telstra that kept charging us for the ADSL2 service that didn’t exist after NBN was connected. When we told them, they shut down our business account, instead of the residential one.
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Lila
(@lylotic) reported
Telstra: we can keep your NBN speeds disregard that email Me: but I have an email saying you are slowing me down? Telstra: oh that email? Yeah we are slowing the speeds Except this took 40 minutes on hold to figure out.
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John Ball
(@jbthinking) reported
Hi @NBN_Australia I'm told by Telstra that my order was cancelled for our move on 1 September because I didn't want to pay for new hardware at the site where there are already NBN services. I'm checking if that's the process as I need Internet daily and the delay is bad for us.
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Adam Malone
(@adammalone) reported
@khingy @NBN_Australia @beourmate It’s such a weird system. Getting this installed was a nightmare too - dealt with three parties there: ISP, NBN, 3rd party installer. All different companies, no comms between them, and me coordinating messages between. What the actual ****?
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Colin Tucker
(@colintucker) reported
@TurnbullMalcolm "That investment will push more fibre into the network and bring fibre closer to more premises but doesn’t mean NBN Co is abandoning the MTM." Or, you know, we could have kept deploying FTTP in the first place, as they did in NZ, and as experts urged back in 2013.
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Adele K Thomas 🦄 💉💉
(@AdeleKThomas) reported
@Qldaah I do really hope they consider home quarantine for double vax peeps though. I really need to leave Vic to get to Qld, and can't come via air or hotel quarantine. Dog, car I can't afford to leave behind, job that needs continuous broadband/NBN for large file uploads...stupid NSW.
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John Ball
(@jbthinking) reported
The process was to order the replacement service at the house for settlement date. I was not allowed to order 6-months in advance. So I ordered 3 weeks in advance. There are 2 existing NBN services there, and when ordering from Telstra, although it took 2.5 hours to complete 1/2
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Josh Barnett
(@joshjbarnett) reported
@NBN_Australia I already tried that for the previous 4 outages in 17 working days, but with little luck. @Aussie_BB doesn't have access to historic outages apparently, so couldn't tell me much, apart from "network element...requires repair", hence the walk to the pit for the latest outage🚶
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MATE
(@beourmate) reported
@adammalone @khingy @NBN_Australia Hi Adam, We certainly understand how frustrating this process is for you as a customer. We can assure you if we could, we would just send a new NCD out - unfortunately, nbn doesn't allow us to do this - we need to log a fault & an nbn technician will replace the device.