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NBN service status: outage reports and connection issues

Why is my NBN service not working?

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Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 77% Internet (77%)
  • 10% Wi-fi (10%)
  • 6% Total Blackout (6%)
  • 5% E-mail (5%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Adelaide, Brisbane, Bundaberg, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, Dubbo, Warragul, and Windermere.

CityProblem TypeReport Time
Melbourne Wi-fi 20 hours ago
Melbourne Internet 1 day ago
Melbourne Internet 1 day ago
Melbourne Internet 1 day ago
Sydney Internet 2 days ago
Melbourne Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • AnthonyPHoran
    Anthony (@AnthonyPHoran) reported

    @jarro56 @isaacfloyd13 There was bipartisan support for the NDIS & NBN because they were popular as their projected cost were fractions of what they actually became. The NBN could have been delivered by private sector for fraction of cost & is likely to be obsolete in future.

  • facepalm8355
    Face Palm is the new Face Book (@facepalm8355) reported

    @LeeroyLives @AngusTaylorMP So looking at that graph, the trajectory of expanding debt started under rudd and gillard and never went down Sounds about right. Looks to start that trajectory after the nbn started construction.

  • SydneyCityTV
    SydneyCityTV (@SydneyCityTV) reported

    Here in Sydney, we're still waiting for the Nine Network's switch to a mostly MPEG4 multiplex which among other things, will bring with it 9LifeHD. No idea if they're waiting for NBN to move out before making that change or what, but I guess patience is a virtue in any case!

  • jway1969
    Johannes Weissman (@jway1969) reported

    @Starlink How about Australia has a quarter decent NBN Howard was promised one for 4.5 billion in 2004.. but Liberterians OMG globalist atlas network doesn't support actual capitalism just forced brand buying and interrupting aholed

  • Vision_iii
    VISION 🇦🇺 (@Vision_iii) reported

    @Ryantlon @MarkDiStef How can land prices go down? Council contributions are up, electrical infrastructure costs are up, sewer/water infrastructure costs have more than doubled, NBN costs are up. Council/state requirements are significantly more. Cities are landlocked with land become more and more scarce. Impossible for land cost to go down. As to deregulation, what deregulation? They introduced the regulated design process and you now need to get a PCA who asks for a BCA report from a BCA consultant who demands fire penetration reports, fire engineering reports, facade reports, wind reports, waterproofing reports and waste reports. And that’s just BCA. A task that was previously performed by one consultant now needs at least 8.

  • UnlimitedChuks
    24/7Chuks (@UnlimitedChuks) reported

    @ChisomAgbafor How the judiciary has fell off, You mean VDM will be speaking at NBN conference and the so-called "Learned Colleagues" will be listening attentively and taking notes down? God God 💔😭Why did you brought me to this country 😭

  • johnnymoo1969
    Johnnymoo1969 (@johnnymoo1969) reported

    @NBN_Australia how bad is the NBN !!! - took annual leave today and no bastard turned up - FU NBN - you’re another govt disgrace - they couldn’t give a **** about the customer or their time - another @ausgov disaster - we are a third world country

  • w0tn0t2201
    w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported

    @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

  • Paradoxa18
    Paradoxa (@Paradoxa18) reported

    @DavidJoffe64_2 @drkeithsiau rely on VicEmergency alerts are opt in/out only trouble now it relies on data no nbn here no wifi limited data for mobilenet just switch on to check so wrong to demand people have the latest tech just to get emergency alerts tech fails here +how many network blocked old phones

  • johnnymoo1969
    Johnnymoo1969 (@johnnymoo1969) reported

    @MadsMelbourne Booked @NBN_Australia on Monday - said they’d be there between 8-12 - took day off and no one turned up - incompetent govt that doesn’t give a **** about people’s time - @Starlink here income - FU NBN

  • tinhtrann
    Tính (@tinhtrann) reported

    @cb_doge The rural numbers are the real story imo. NBN was supposed to fix that gap and Starlink just walked in and did it faster.

  • Glenn_SoilAgro
    🇦🇺Glenn McDonald (@Glenn_SoilAgro) reported

    If our @NBN_Australia is like this for the Australian census night, our family won’t exist as won’t be able to fill in the online forms… will have to drive down the road for mobile coverage. Can we have our old copper to node connection back?

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @LambDownUnder @TheLucidyn @Batman2242 If you ignore the $30B and 9 years wasted on the failed LNP version. #nbn will be profitable and provide a nice return once all the MTM mess is removed from the network

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @MichaelRuyg yep, when they built the NBN fixed wireless tower, that carries optus and vodafone as well, it had a backup generator. then the tower got "upgraded" with 6 months of regular outages and then next power outage we discovered the backup generator and the ability to call 000 was gone

  • ThoughtsSending
    Just Thinking? (@ThoughtsSending) reported

    @senbmckenzie AUKUS is an LNP brain fart. It should NEVER have proceeded. Australians tighten their belts & miss out on essentials like: Health/Dental/Aged/NDIS/Climate Action/Housing/DV Action/NBN/CSIRO/Education /First Nations …

  • GoodFellaBoiBoi
    GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported

    @NBN_Australia If a service provider says there is an NBN outage but it is not listed in you website what should I do?

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @pigways @Batman2242 What? Fttn was cheap to install but severely limits revenue and has a massive maintenance costs which means it can never make a return on the investment. It's why #nbn convinced LNP to provide additional funding and begin the free upgrade to fttp.

  • michael_timbs
    Michael Timbs (@michael_timbs) reported

    ******* perfect. Set up some remote spot instances to distribute some compute. Set up Claude to monitor and tear down when finished. Quick health probe to make sure everything is fine, about to log off for the night and NBN outage hits immediately. Could not be worse timing

  • DK_Flipper
    Pauly D (@DK_Flipper) reported

    @KatyKray73 NBN, steered us through the GFC trouble free, dismantled Howards work choices rubbish, introduced paid parental leave, biggest increase to pensions since federation, funded the digital education revolution, withdrew all Australian troops from the Iraq war....

  • z51588
    Jonesy (@z51588) reported

    @MrBrokenEyes Yes!!! I was just searching for exactly the same thing as my nbn has conveniently gone down right after the alert.

  • jamieeedward
    Jamie (@jamieeedward) reported

    @Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor

  • introsp3ctor
    Mike Dupont (@introsp3ctor) reported

    @JDRedding new books network, they discuss a book about those topics. the nbn is an academic podcast sponsored by gambling and pharma industry that snickers and laughs at plebs and avocates for the violent overthrow of the government. its a great listen if you want to know how people think.

  • LCHF_Matt
    LCHF Matt (@LCHF_Matt) reported

    NBN is $75 for 25 Mbps and is constantly causing me problems.

  • GoodFellaBoiBoi
    GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported

    @showcallcrewing @NBN_Australia Nbn tech thinks i have a faulty nbn box inside or bad connection between the inside box and outside box. They are coming out quickly to get it sorted. Thank you nbn.

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

  • Robkhouri
    Rob Khouri (@Robkhouri) reported

    @Devodavo2 @Your_Avg_Punter $500 billion was spent on saving 800000 jobs during Covid. And let's just ignore unfunded NDIS & NBN **** fights.

  • Frostscytheplay
    Frostscythe 🇦🇺 (@Frostscytheplay) reported

    @DAKKADAKKA1 This is literally the reason why Huawei was banned from even bidding on doing the NBN and 5G network in Australia, because Chinese tech is spy tech.

  • powderkeg2024
    10forTBguy 🇦🇺 (@powderkeg2024) reported

    @theheraldsun Musk saved rural Australia from such a slow and unreliable service! NBN fails all Australians. We should thank the uniparty for a company that will never deliver any financial return to taxpayers and has left us paying for very expensive internet by other OECD standards.

  • ThatAussieMel
    M 🦋🦋🦋🦋🦋 (@ThatAussieMel) reported

    So much for being notified of when the team were coming @NBN_Australia now I don’t know what’s happening with my connection as I’m interstate and my mum couldn’t hang around to see out what they were doing.

  • ColinSchumway
    Move Your Car (@ColinSchumway) reported

    @TopherField I signed up to Starlink precisely because of the NBN, and the way broadband is handled in this country. Got a technical issue? 9 times out of 10, NBN need to fix. But there is no direct line to them - you have to use your ISP as a middle man to send messages back and forth. Something gets lost in translation, start over. It is an exercise in frustration. The last words I said to my previous ISP ("Aussie" Broadband) was "you just made a very good case for Starlink. Cancel my account" Been on Starlink for almost a year. Not one single drop out, great speeds, even online FPS games run great. TLDR: **** the NBN