NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Rosalie Plains, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby and Goombungee.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Total Blackout | |
| Brisbane |
Total Blackout | |
| Sydney |
Wi-fi | |
| Brisbane |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Gen. Zod
(@RedKryptonSun) reported
@Telstra Fix my NBN
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Adrian
(@adrianjackson) reported
@ChrisABooth @DocAvvers I can’t imagine a reason it needs to be recorded on Wednesday. We used to record the 4pm service and have it to other locations for 9am the following day. Pre-NBN
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Basel
(@Basel81866782) reported
@VarunVNix @binance @LinearFinance Your balance from nbn is low. I've have the same problem
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Gregory Dodwell
(@gregreedee) reported
I’ll say it again: @NBN_Australia ‘s HFC sucks worse than ADSL2.
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Saya Iida FoS Champ Day 88 V2
(@spannerhead29) reported
Guess I better get used to the NBN being down whenever it rains a little
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Hal Rose
(@HallieR00922152) reported
@NBN_Australia my 1st issue is telstra paying slave wages and getting billions to fix nbn and probably jobkeeper as well. Secondly it is 3rd world country and goes out all the time especially after midnight. Thirdly it should be socialised and nearly free as now a necessity of modern life.
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Paul ANTIFA 🛑🛑🛑 Violence against women ♿
(@pwe50262) reported
@BernardKeane The NBN at his home is as bad as it is for the rest of us? Not that it's really an answer.....
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Umesh Ratnagobal
(@Umes5) reported
@NBN_Australia Hi Khan, I did look there and yes there is an outage. Since 8:50am. No information from anyone at NBN about what caused it or an ETA - it’s not exactly great. No one has given my ISP any info either.
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Sammie
(@drwholocked) reported
@NBN_Australia I find that unacceptable. There is clearly an underlying issue in the region that has nothing to do with the ISPs
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Crusade
(@its_Crusade) reported
How on earth is @NBN_Australia allowed to operate so poorly when so many people are working from home? How have there been next to no repercussions from their lack of action, mismanagement and dismissal of issues people are having every single day? #nbn #Australia #Disgraceful
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Gregory Dodwell
(@gregreedee) reported
Guess what. HFC @NBN_Australia sucks worse than ADSL2+ It’s official.
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Niall Ginsbourg
(@niall_bigscreen) reported
@NBN_Australia Unfortunately it's being help up on your end - the installers filled out the records yesterday but ABB can't begin process to switch me to FTTP because my service records haven't been changed yet by NBN to say FTTP is available. Any idea how long this will take?
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Jil Chapman
(@JilJilchap) reported
from
Braidwood, State of New South Wales
@Telstra No. The trouble started as soon as I hooked up the new router & nbn box & I rang a number as instructed in the direction booklet. Offered a techno for next week 17 Mar. Texted not coming until 26. Rang 3 support numbers & told 3 difference things. Gave up.
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(((Soli Alpert 🌹)))
(@SoliAlpert) reported
Deleted a tweet about NBN and SBN. I am disappointed they turned down a presentation on TOPA, but I'm told there are other factors at play.
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🏴☠️ A Crappy Sewer Rat 🏴☠️
(@crappy_videos) reported
@Optus hey Quade, i just got off the phone to Varsh from your sales office in Adelaide. i made sure that you got mentioned in the notes and i hope that it gets thru to your employee file that you assisted with getting a new long-term NBN customer today. have a great one!
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Denis Dunn 🐀
(@DenisJohn71) reported
@Telstra Now being steered onto capped data mobile broadband contract. Refuses to escalate to local support. I can see the NBN box on the side of the house and the connection in the wall...
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Allie
(@ItsThingie) reported
@NBN_Australia Your website says the NBN is down itself,this isn't an issue with my isp. It has been for 2 days. What I'm after is an estimate on when I could expect it to possibly return which isn't offered by your website.
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Steve May
(@maystation4) reported
@iiNet I’d love to. But now I get to spend my SECOND Thursday night in a row talking to you guys after nbn gave us a new box today and STILL it’s dropped out 3 times already. Time for this ultra loyal customer to change providers.
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Avril - End Violence Against Women!
(@DocAvvers) reported
@ChrisABooth @adrianjackson Oh, my goodness, yes. When I was doing supply at Western Heights it took ALL DAY on Friday to record my Reflection using my iPad, convert it into a file Vimeo recognised, and then upload it to Vimeo. Often the problem was incredibly poor NBN wifi. Jesus never had these issues!
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Umesh Ratnagobal
(@Umes5) reported
@NBN_Australia hey, there’s been an outage at my place all day - NBN issue. No updates at all, are you able to provide any info? It’s in Brighton, Victoria.
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Thick-head Glasswort
(@bignominious2) reported
@NBN_Australia internet is dropping out again for the last 20 minutes or so. will attempt to contact service provider but i thought i may as well tell you anyway.
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Matt Bateman
(@matthieub) reported
@Optus Hey Sarah, I have ongoing issues with hotspotting (and my home NBN connection currently down - not an Optus fault), and logged in this a.m on the app to ask for support. After a 51 minute delay, one of your team took 20+ mi s to verify that I have enough data so still waiting 🙁
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Steve May
(@maystation4) reported
@iiNet I’d love to. But now I get to spend my SECOND Friday night in a row talking to you guys after nbn gave us a née box today and STILL it’s dropped out 3 times already. Time for this ultra loyal customer to change providers.
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TheOtherDibbler
(@TheOtherDibbler) reported
@Telstra If I can possibly get my connection speed increased back to a useable level while waiting for the NBN to switch back to the fixed network that would be several levels of excellent b/c I've been hotspotting off my phone and it's eating up all my data.
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Sage
(@deert00th) reported
I live in australia AND my whole streets net is ****** bc of the broken nbn set up here, sit tf down
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jim sheedy
(@jimsheedy3) reported
@NBN_Australia The appointment wasn’t missed. I was at home the whole time. Your technician didn’t show up and falsified documents to say he did and actually did work and fix the problem which is clearly fraud.
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Surely Sarah
(@surelysarah) reported
I just realised tomorrow is the day that Telstra may be turning off my NBN for repairs for hours, and I’m supposed to be working from home... ****. Can I hotspot my phone data to my laptop? I have no idea how to even do that... help
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𝒓𝒉𝒊 💚🏹
(@amellzinq) reported
@Telstra I see you’re online, stop ignoring me and fix your damn **** because i’ve done everything else to try and fix this thing, including getting one of your brilliant NBN people out here to fix it, but nope, guess what? STILL GOT A RED OPTICAL LIGHT. FUN.
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Dunnymeister
(@Dunnymeister) reported
I’ve had two automated messages from NBN asking me to confirm if I’ll be home for my appointment tomorrow and I just received a rude non-automated one asking if I’ll be home *I’m* not the one who has been cancelling these appointments y’know?
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Gavin Clayton
(@gav_clayton) reported
@HereBeMike We were in a blackspot for years with sub-3Mbps DSL. When NBN rolled out, they extended HFC network to this area and we ended up on a small footprint of about 3k residences, so minimal contention and run close to 1000/50 all times of day. We'll take it. :)