NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (74%)
- Total Blackout (11%)
- Wi-fi (11%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Cairns, Adelaide, Brisbane, Perth, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, and Portarlington.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Internet | 10 hours ago |
|
Sydney
|
Internet | 11 hours ago |
|
Cairns
|
Internet | 14 hours ago |
|
Sydney
|
TV | 1 day ago |
|
Sydney
|
Internet | 1 day ago |
|
Sydney
|
2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Blake Harris (@Blakestar27) reported@NBN_Australia idk if this is an NBN issue or my ISP issue but since about Tuesday my internet witch has FTTP all of the sudden became slow and I can’t even look up anything sometimes and my internet hasn’t been like that since I got FTTP.
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Berry Straw 🍓 (@ddnnddc) reportedACMA is NOT currently running a spectrum auction for LEO satellite broadband. In December 2025, ACMA decided against auctioning a large amount of expiring spectrum. Instead, they chose to renew the licenses held by mobile operators and NBN. Their reasoning was that auctions could disrupt existing services and slow down new technologies like low Earth orbit (LEO) satellites. Amazon's Project Kuiper is coming to Australia in mid-2026 through a major partnership with NBN Co. This will give Starlink its first real competition in the country, especially in regional and remote areas. This is generally good news for consumers because more competition usually means better prices and redundancy.
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peter rowe (@Prowerock1) reported@Mark_Graph Goodness. A long and extremely expensive list. Re NBN, just threw out my NBN router and got a 5G router instead. NBN is awful not just faults but the fact that you can’t deal with them direct to fix those faults. Disconnect between Telcos and NBN is a structural flaw.
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Jobson Growthe (@ShowerCapAM) reported@ASX1500 how **** was your nbn connection and why?
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Krenlight (@Krenlight) reported**** useless NBN installer couldn't even keep a 4 hour appointment window and then cancelled the install, making us wait another 9 days before they get their **** together and just ******* connect the service I've paid for. #NBN
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Hobbie (@Hobbie4C) reported@Riogallica NBN is always a cluster. The whole NBN-ISP-customer chain is absolute *****. A virtual guarantee all problems will take longer to resolve.
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Paolo M (@PaoloMalicse) reported@Optus @optus_help 3rd day no NBN internet, so why do I pay $100 a month for no service? Superloop and Starlink looking very appealing right now. Maybe time for me to switch?
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nbn® Australia (@NBN_Australia) reported@DesignedToFade Hi Feliz, during an unplanned outage on the nbn network we keep your service provider up to date on all available updates like estimated restoration times and details of what's being done to fix the outage itself. As soon as we have any updates, we'll let your RSP know. 1/2
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MrRuSs3LL (@mrru5s3ll) reported@ImVicLoLagain @LCHF_Matt @pikkkkaro He is saying that wifi is not internet, that's it. I have many services at home on my local network that I use my wifi to connect to that don't use the internet (NBN) at all. Fwiw I also have 2000/500 NBN with a capable router, 10gig switch and cat6a runs that support it. My internet is great by any standards, the only thing Australia does ****** (now - it wasn't this good a couple of years ago) is that we don't have symmetrical links for consumers. The whole point though is that the idiot OP thinks that "wifi" means internet, and it doesn't.
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Patricia (@callejap) reportedNBN has been down in my area all day. Time to get rid of #nbn and connect to my providers 5G
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James (@consensusadidem) reported@schaeffer_phil @DavidCrisafulli Nothing to do with the NBN, that was a matter of national security an essential service, EVs & chargers are not, they're a boutique luxury. How many EVs are there in Yamba & how many chargers are there.? How far apart are they? I'll bet: 1. very few; 2. as above; 3. not far.
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Snowhite62 (@Snowhite621) reported@PaulGugAI @OfficialLoganK @Starlink We were paying for 500gb of nbn directly to our house. Very rarely did we experience those speeds at all. We had numerous technicians come out to fix the issue and nothing changed. We got starlink delivered and set up and we havent lost anything since. We live rural too. 🇦🇺
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Whimsical🇦🇺 (@whimsical523456) reported from Melbourne, Victoria@JEChalmers You aren't creating any new private sector jobs. You aren't even investing in the private sector with public companies anymore. The last one was the ****** NBN a full generation ago now. ***** sake! Found some ******* publically owned companies and show you actually ******* support growing the economy. AND GET RID OF CGT AND INCOME TAX! Hike the GST if you need to keep the revenue the same.
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Spicy Ice (@SpicyIce7) reported@SolarisFR @The_Bloooop I appreciate the offer but unfortunately I live in Australia who has this magical thing called nbn that controls the internet. Unfortunately nbn r about as useful as dog **** amd i have had no internet for 5 months and likely womt have internet for another 2 at minimum
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🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported@Freddy717263 Of course I knew the power was dead - but only for the NBN. Everything else in the house was working - hence my call. PS - I'm not an electrician, but at least I solved my own problem in the end but wasted 1 hour on the phone to 'tech support'.
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Kit (@KitCarnage) reportedA little make up stream before the planned NBN outage? What could go wrong?
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Psimocybin (@Psimocybin7) reported@C10885107738417 @QBCCIntegrity I didn't vote for ASX listed because I wouldn't want it to be like the NBN. Publicly funded private companies are the worst. If it was publicly owned and then sold in an IPO so the taxpayer gets their investment back then good.
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The Sentient Eye Brows of John Winston Howard (@DimTimWilsonMP) reported@macsween_prue @AlboMP @AustralianLabor To be fair Prune McBiasedBitch, the nbn AND NDIS were legislated under the dying days of an ALP government, but initial implementation were left to an incompetent *********** of successive coalition fuckups masquerading as government, which then left the damage for ALP to fix
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Alexandra Online 💅 (@AlexandraOn1ine) reportedI have read...so much BL... Due to my NBN....still being down..... WHY AUSTRALIA WHY 😭
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🇦🇺 Steve Penman 🇦🇺 (@Jade_Tiger62) reportedHow ******** is the $90,000,000,000 NBN fibre to the house internet, promised 500mbs in Australia run @ 30mbs at 9.30pm on a Wednesday night??????????? Another Australian government FAILURE 😡😡😡 Starlink tomorrow! **** you @NBN_Australia
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Ky Broome (@KyBroome35) reportedNow almost 5 hours into NBN being out for an unknown reason... Pretty pathetic tbh As such videos of Trade Targets and Team Reveals might be slow and late getting out
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Montablac (@TheMontablac) reported@MakoFukasame poor NBN guy, hated by all
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✨ Immo ✨ 🫧🌠 (@Immo____) reported@Zadow_ @YaseiDoubutsu I could never handle wireless that stuff drives me crazy but YES this is exactly it haha I just got it from JB while on an Ethernet cable run to hopefully solve an NBN dropping out issue
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Chad (@OTheChad) reported@MarkoMatvikov Last time I was with them it was a challenge to escape, so I never went back, I had a bad experience with canceling Vodafone too. With Aussie they are good but still have to deal with the NBN monster 👿
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Optus Help (@optus_help) reported@kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik
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Millicent Bystander (@trickyidnego) reportedI look at this guy and all I see is rorted ****** internet. We have such poor leaders in Australia that they cant even recognise how basic, how integral, stuff like the nbn is to Australia. Still fixing yr mistakes, so stfu
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💧☘️Rhona - Bluesky: rhonae (@bensab3) reported@james00000001 Yes, and another good reference would be the NBN! Oh, Gonski,NDIS 1 Labor introduces excellent policies to assist, costed7designed - lies&falseScareCampaigns getCoalition elected&immediately they tear down/interfere &alter, to point the policy fails and they happily blame Labor
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pharos (@tea_and_sleep) reported@taipan168 @retrobike_c16 Not quite as bad as Abbott saying we don't need fttp NBN because people will just use it for Netflix
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KatyCatJess (@Katy_Cat_Jessie) reported@Optus told me i could have s refund on my nbn bill after i told them i was going to ACCC and then conveniently the chat got disconnected (my mobile service also with optus. cant wait to be finished on that contract!) then its off to literally any other provider
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SuthoDan (@SuthoDan2) reportedNBN outage on Super Saturday... This may be my villain origin story