NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Adelaide, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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T:HE:JAMES. HMRH
(@CA_22562_AN) reported
@NBN_Australia Aussie Broadband think they can't answer for legal reasons, I guess network management doesn't reveal to them how many customers have one from their management interface. Can you possibly tell me if they seem to work okay with Aussie Broadband?
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David Whan
(@DavidWhan6) reported
@samanthamaiden @ScottMorrisonMP @pmc_gov_au His NBN probably doesn't work properly
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Darren Brown
(@dabrown72) reported
@Telstra_news So why do you put stupidly slow limits on your 5G services especially upload? I live 850m from a tower with two freq of 5G, but I’m not eligible for your 5G Home Broadband. Shall I stick with FTTP NBN which doesn’t work properly despite 3.5 years of complaints?
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Optus
(@Optus) reported
@wakey74 Hey Paul, we are sorry to hear that you are having trouble with your NBN service, this is certainly not the experience we wish for our customers. Can you please send us a DM with your full address and/or case number so we can assist? Thanks - Mary
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Kryten42
(@Kryten_42) reported
@LazySage7 I should be back watching your crazy fun YT vid's very soon. PC is still dead, & will be for awhile. I finally got my Dell W10 tablet online. I knew it was the WiFi on Netcomm NBN router that was the issue. Got a new & much better replacement! Got a USB-Ethernet adapter/hub. 👍
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Apparition100
(@apparition100) reported
@Optus just wondering if there is any ETA on the nbn outage in my area?
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Dwight Walker
(@dwightwalker) reported
found @NBN_Australia is coming out tomorrow to test line and my equipment to find fault - never ends till I move to a better area where infrastructure is good quality not rubbish like here in #Caboolture
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Paul
(@MervtheMonster) reported
from
Melbourne, State of Victoria
@PhilipBouchier @Terrytoo69 Telstra has always been crap . NBN is crap ! So many better high speed networks should have been optic fibre start to finish ! Bring back PMG things worked back then!
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Dwight Walker
(@dwightwalker) reported
found via @exetel @nbn_australia did not turn up because they pinged my device and saw it was up so did not turn up but did not inform me they were not coming so I waited 8am-12pm and they never arrived - evil service regime in NBN - if up in future just leave house
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🏳️⚧️🏳️🌈 Mx Desi (disguised as a bus crash) 🦄
(@desikitteh) reported
It's raining and the internet is down. Again. Any wonder @HereBeSaoirse calls the NBN here in Australia the national broken network? This is no outlier!
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Luke Weston
(@lukeweston) reported
@strangedevices1 NBN FTTN with existing copper phone lines from the node, no HFC. It’s incredible in 2022 we’re still running it on the same crap 50-year-old copper phone pair in many residences.
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Darren Brown
(@dabrown72) reported
@Telstra_news How about you fix some of your @NBN_Australia issues in #Bendigo when I’ve been reporting problems with the 3BEN POI for 3.5 years. Not just me, I’ve spoken with many who complain of speed issues. Actually get a complaints resolution manager to resolve my many cases. Thanks.
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Paul W
(@wakey74) reported
@Optus having major nbn issues since Saturday. Even with a case open can't get any support
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El Seccerino
(@seccers) reported
@Penfanackapan @Sikamikanico Uhhhh yeah I worked for an ISP 7 years ago and the copper network was an unreliable hunk of garbage that was literally rotting out of the ground. If you need a reliable phone line due to medical issues NBN can provide it. Or use a mobile phone.
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Ryan Williams
(@RyanWil62993886) reported
@Telstra Good morning Zac, we have spoken twice before, you might recall I threatened to speak with Penn's office, 40 minute conversations and they only stuffed this whole issue up further, it all started when I asked why my mobile bill went up $11, from that they added another NBN $79?
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DWB
(@ClownWorldDan) reported
@deathjab4 Have you tried a 4G modem? I refused to fall for the government sponsored NBN scam and went 4G. Fast AF, reliable, Telstra 400gb data only sim. You don't need an Internet Service Provider, you just need a data supplier.
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Dwight Walker
(@dwightwalker) reported
found @NBN_Australia is cumbersome as they only deal with @exetel or ISP and I can't communicate with them except via calling Exetel who do nothing or very little to solve problem
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Sharon Matthews
(@shazzadut) reported
@MetalJesusRocks I have a landline, albeit via the National Broadband Network ((NBN) in Australia because despite living in Bankstown, less than 15km from the Sydney CBD, I can’t get a signal on a mobile, on any network…
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Stephen
(@Stephen59969382) reported
@kentparktweet @VodafoneAU I wouldn't recommend any, and once again I put it down to the LNP, Labor had a brilliant NBN on the go, then the Libs came in and destroyed it. They've done absolutely nothing for the Australian ppl, except make our lives harder and miserable.
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Dwight Walker
(@dwightwalker) reported
hard to fix fault - @exetel @NBN_Australia - always stuck with line going down every 3 mths due to poor copper and water in pit in #Caboolture
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Ema The Rats Were Right🐀
(@25MMCC) reported
@SEggminder @newscomauHQ @badministrator9 Abbott? Who smashed the nation-wide, world-leading NBN? And sent us back to a chewing-gum and chicken wire network? That will have to be replaced within the decade? Who left no legacy except this and an onion? That Tony Abbott?!
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T:HE:JAMES. HMRH
(@CA_22562_AN) reported
The sort of information a company should have for network infrastructure management. @NBN_Australia
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Dwight Walker
(@dwightwalker) reported
I was so disgusted at the poor service ethic at @NBN_Australia who did not tell me they were not coming because they pinged my device and saw it was up but did not tell me they were not coming, I switched off my working internet connection and went back to using #4G
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Dwight Walker
(@dwightwalker) reported
I should have left device off till NBN technician arrived so they had to contact me or visit and could not ping ZTE modem and see it was up and cancel visit without telling me and waste my time like this due to using @NBN_Australia - so non-transparent and a monopoly
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Wyvernsrose🐲🐉🐔🐣🐈⬛
(@wyvernsrose) reported
Ma'am I'm calling about your nbn Great then you would be my provider who are you? Ma'am there are over 500 providers If you are calling about the lines then there is only one nationally so who are you? *hang up* ******* scammers are running hot today
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Dwight Walker
(@dwightwalker) reported
can't cancel @NBN_Australia visit on day via @exetel so they will find internet is up and no need to come
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CT Scamping
(@CazThomas8) reported
@codecarbon3 @tassieboy20 @smh Have you seen the cost blowouts & timeframe blowouts over the last decade of Government? Everything they did had them baked in. Anyone can Google it, from the NBN, Hwy upgrades to Snowy 2. This is a desperate attempt at stupid
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Dwight Walker
(@dwightwalker) reported
found @NBN_Australia was up after being down on weekend for maintenance so need to cancel NBN visit but can't as @exetel call centre is not open till 8:30am
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CharlesE
(@Charles06259566) reported
@SophieScamps @TurnbullMalcolm Why is my NBN so poor #MiserableGhost
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FrankiesBride
(@FrankiesWifey0) reported
@NBN_Australia Service call cancelled by @NBN_Australia and it’s now listed as a known outage, unfortunately though because it’s just our house there is no resolution time and it’s not a priority. You could have still had the technician come to see what the problem is…. Your service is a joke