NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (9%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (2%)
• TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Arumpo, Perth, Sydney, Melbourne, Brisbane, Adelaide, Cairns, Upper Caboollure, Hobart, Newcastle, Mackay, Kincumber, Ballarat, Rosalie Plains, and Townsville.

City	Problem Type	Report Time
Arumpo	Internet	4 hours ago
Perth	Wi-fi	4 hours ago
Sydney	Internet	12 hours ago
Sydney	Internet	13 hours ago
Melbourne	Internet	15 hours ago
Melbourne	Internet	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harold ☢️🔥🏭⚛️ (@Harold36089778) reported 5 minutes ago

  @MarkoMatvikov Even worse: Labor writes new laws to force super to invest in “building back Aus” like Melb-Syd high speed rail or upgrading NBN. When competition policy allowing global carriers to compete on the Melb-Sydney flight would drive costs down & Starlink is outcompeting NBN today.

• 
  Lady Alice (@PrincipalAlice) reported 5 minutes ago

  @JmarrMarr I watch the 5.30 NBN local news to support our local presenters. Disgusted by WIN’s decimation of us from Newcastle to the QLD border. Nine News as you say has very little to say about the positive achievements of our Government.

• 
  dexq (@qexdval) reported 5 minutes ago

  Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.

• 
  Aussie Christian🇦🇺🕎✝️ (@MAustraliaGA06) reported 6 minutes ago

  @RennickGBR My issue with point 3 is that for the last 2 decades, there hasn’t been one federal project that was delivered on time and on budget, every single infrastructure built blew the budget completely. So it’s just more spending. Snowy hydro, NBN, inland rail, hunter frigate etc

• 
  Scott 🇬🇧🇦🇺🇺🇦 (@skinthent) reported 15 minutes ago

  @ruicharadrius If your wifi is bad, get a different AP. It is exactly the same wifi standards used globally. Or do you mean your internet connection? That isn't wifi. I have FTTP NBN. It works fine.

• 
  Reid Fowler thepastoraleye (@Rwmfowler) reported 15 minutes ago

  @grok @prx75400417 @Gentleman_Ways Grok may be wrong. The North By Northwest suit was a lighter grey, 3 button, and he never wore a collar pin in NBN.

• 
  Ian Clarke (@ianclarkeAU) reported 16 minutes ago

  @GusLefty @AJG71 @karlstefanovic Not really sure what your point is. Mine is that the NBN is worthless. Flawed from the start. 5G / Starlink better for consumers. You now seem to agree. Glad to help.

• 
  Darren Kearney - NEON2K ! NBA2K26 (@neon76) reported 17 minutes ago

  @AlboMP @DeltaGoodrem @JacintaAllanMP This is a great policy for people who have been sacked, or really from another state, with how it used to be, and have to somehow pay out the whole contract? And it's not really like that for NBN or mobile internet plans and it shouldn't be like that for private rentals either, and I've maybe g9t a red flag for renting? because this has happened to me, even though I pa8d up until I left and had a dog in the shared backyard, after I had started to rent with the real estate agent, and it should then void the contract of the rental, anyway, if I was upset with the dog being in the shared backyard. And they really wanted the full contract of the rental paid out? and even with all what I've said, it be's like to be a red flag maybe for me, for possible future rentals? and I think it has a big negative, for a more secure, two year or more rental contract, which should be better, not worse, how the old rental laws, now, were. So, this is again, great Victorian Labour policies! and ones that will make do much of a difference to people, who would of been in so much of a problem, and not really realise it, with rental contracts, and it's all like kinda NBN internet plans, which is really how it should be, especially with how house prices have inflated that much anyway.

• 
  Kathy Mewton (@tatduckum) reported 22 minutes ago

  @thatreviewplace @MarkDiStef You were complaining about the budget not helping housing . It is And if you support ON / LNP you have no right to complain about debt / deficit Your side left Oz with over $1 T debt NDS in crisis Snowy blowout Inland rail , $45 B Robodebt NBN blowout $350 B AUKUS

• 
  FlyingDropBear - Twatter - full of bots. (@FlyingDropBear) reported 22 minutes ago

  @5BNylonTip Kind of like the Coalition govt pumping FTTN tech for the NBN where we'd need Air Conditioned cabinets in the street to cool the active network gear, instead of just installing passive(ish) Fibre Optics. AU is not super intelligent when it comes to tech, from a govt perspective.

• 
  Funkdoctor (@Docsthename) reported 24 minutes ago

  I think Telstra is having relationship issues with NBN which is delaying my divorce with Telstra 😤

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 24 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  GregM (@Gmeister67) reported 25 minutes ago

  @WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink

• 
  SydneyCityTV (@SydneyCityTV) reported 27 minutes ago

  A pity I didn't see how tonight's Dalts report played out on NBN News, would've been rather funny if Natasha Beyersdorf (who I think may have even worked alongside Kevin at Prime Tamworth, but I'm not 100% sure of that) made a "I think I've seen Kevin on another network" quip! 😜

• 
  Rob Janssen (@pe1chl) reported 28 minutes ago

  @eevblog @MichaelSmicqfw Really? I think that was only in the context of your NBN being down for a week... Starlink (or any satellite internet) really isn't useful in a city like Sydney, and when lots of people insist on using it there it will only get more and more expensive. It is for rural areas.

• 
  Jonathan Wilson (@jfwfreo) reported 28 minutes ago

  @KurtsViews I have NBN FTTC here in QLD and even a tropical cyclone didn't cause my internet to go down.

• 
  Pelli69 (@pelli_69) reported 29 minutes ago

  anyone else with @Optus ? Have spent almost 6 hours with them online today trying to arrange an NBN service for when I move, transferred to numerous different agents only to have them tell me thay cant help me as originally promised. @Telstra here I come

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 32 minutes ago

  @Richard01357064 If only the deposed LNP Crime Org had not nobbled Labors' worlds best, full Fibre NBN (with iron age copper), you'd know that the LNP Crime Orgs' decade of debt & devastation, was over 4 yrs ago. The war is long over soldier. By the way, the Beetles have broken up too.👋🙏

• 
  robert sherwood (@Cranky_ole_man) reported 35 minutes ago

  WIN NEWS WHICH REPLACED NBN NEWCASTLE IS A **** SHOW,NO LOCAL SPORT NO LOCAL NEWS ,WILL WATCH CH 7

• 
  DissentingSkeptic (@DissentingS) reported 37 minutes ago

  Australia has free fibre internet. Nobody needs high latency satellite garbage in fibre areas. Being inflicted with Kband wireless radiation that could well be CIA subliminal messaging mind control signals like mobile is. Overbuilding NBN fibre should be prevented and ridiculous.

• 
  The Solitary Reaper @YonSolitary is my old account (@ContactVVR) reported 39 minutes ago

  @Celicagirl6 @johncurtin @VodafoneAU Thank you 🙏 Hope you also got connectivity back. My nbn was working. I was thinking of cancelling it & sticking with VodaFail coz nbn is too expensive. Thank God i didnt cancel it. I would have been left with no way to even verify if the problem was with my phone or VodaFail

• 
  Lyndsey Jackson (@ok_lyndsey) reported 40 minutes ago

  @NationalFarmers @NBN_Australia @AlboMP Guess how much we spent on the ten base stations on the ground? An eye watering amount that is symptomatic of the grift that went into the building of the network. We *should* have an inquiry. We probably won't bother though.

• 
  Libertarian Party NSW (Liberal Democrats) (@LibertariansNSW) reported 42 minutes ago

  The Libertarian Party believes in reducing government involvement in the economy. We would Reduce ATO staff by at least half over 5 years because flat tax rates will require less compliance staff, and it is essential to reduce the possibility of the tax system regrowing; similarly, scale back agencies such as the Australian Securities and Investments Commission and Australian Competition and Consumer Commissioner and the laws they administer; and sell government business enterprises, including the NBN, ABC, SBS, and the Future Fund, and use the proceeds to pay down debt. By removing bureaucrats and simplifying tax, we will have a more prosperous country. #smallgovernment #libertarian

• 
  Roz🌹✌️🕊☮️✨️💜🎶💎 (@rozywhitelight) reported 48 minutes ago

  We pay the highest costs for our nbn, fttb etc yet our services are substandard, yet again, service provision in Australia fails dismally. I have made 3 calls, long wait times, non local call centre operators ie offshored. Right when Australians need jobs to pay expensive living

• 
  Scarab (@ScarabOfficial) reported 50 minutes ago

  I woke up to find my Internet is down. I'm typing this via an unusably slow emergency backup mobile access function. I hope my fibre connectivity comes back up soon. The problem is with either my ISP(RSP), or the #NBN, more likely the former.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 51 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  Russell Drysdale :#Do Noble Deeds. (@Russputin2) reported 53 minutes ago

  @Chriskenny_sky Do they not let current News into the SkyNews cesspit Chris. Do you want us to crowd fund a full Fibre NBN service for you?

• 
  Kojrey (@kojrey_codes) reported 56 minutes ago

  This is the argument for the #NBN few predicted: 1) Spend lots of money to build a national broadband network. 2) Spend even more money to make it Fibre to the Premises (FTTP) by default. 3) Private competitor pops up and offers comparable service, in more geographies, with zero Australian govt money. ....But where some are now (4a) Private competitor drives out public investment (4b) Private competitor CEO becomes hyper-partisan & divisive AND THEN (4c) They decide to use almost-monopoly power to hold citizens hostage with price increases. Kevin07 may have saved us, even if he didn't know it at the time.

• 
  Cdbrown (@BrowntownBrew) reported 59 minutes ago

  @Marilynrules1 @stevehearne7 @arbsmichael The competition is basically at retail level and thanks to the nbn there's actually been an upgrade to the fixed line network so there's better service. Significant speed improvement and slight price increase.

• 
  The Policy Guy (@negativevortex_) reported 59 minutes ago

  @PaulineHansonOz Morning Pauline. The 'du jour' attack on One Nation presently focusses on whether your policies are costed. As you know, this will become a regular feature of all uniparty (LNP will offer this sledge too) media / comms over the next 24 months. It shows the panic levels have escalated. I believe this is your best tactical response (below). 1. Be prepared to openly sully the reputation of the PBO The fact is that this department has costed the NBN, the NDIS and (to a lesser extent) Snowy Hydro. They are continuously wrong, because they are not highly skilled operators in private industry, they're public servants running to Standard Operating Procedure. Let Australians know the PBO is wildly off the mark with most of their projections. So why should One Nation seek this amateur level of analysis? 2. Move the financial analysis and broader discourse to the public forum. Be open, be transparent. Everything that Albanese is not. Aussies will see this and appreciate sincerity of effort and process. Invite critique from high calibre experts like @Adam_Creighton and @DrCameronMurray. Have the project estimations team at Hancock Energy run a ruler over it - they eat Class 2 estimates in their sleep and they'd crunch this work. 3. Empowering Aussies to think through the conundrum. If One Nation aspires to leaning out the public service, to increase quality and production whilst decreasing cost and regulation - most people realise that the public service are not and will never be 'independent' The PBO likes to remind us they are Parliamentary public servants, as distinct from APS. This is a meaningless distinction - they are inept and part of the loathesome Machinery of Government (MOG) that always seems to place Aussies last.