NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Total Blackout
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Perth, Sunshine Coast, Busselton, Adelaide, Hobart, Burwood, Rockingham, Williams, Quinns Rocks, Central Coast, Gold Coast and Liverpool.
Community DiscussionTips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
NBN Issues ReportsLatest outage, problems and issue reports in social media:
@angry_eyebrow @NBN_Australia wTF is that? Looks like an old defibrillator
Me: I can clearly see the problem is on the @NBN_Australia @Optus: 🤷 Me: 🤦
@iiNet Hi, I had an outage a couple weeks ago and the same issue is back. I don’t have all 4 lights on my NBN box. But turning it off and on doesn’t resolve it. There are no reported outages in my area. Thanks
@Optus the customer service from you guys is so bad. I get told my nbn service is being cancelled imminently because of an internal system error and im an 1hr into a call on a Saturday morning to trying to fix it. Thanks for messing up my plans
@stevenmarkryan It pains me to say this, but NBN is half the cost and bearable service.
Two things people bang on about that **** me in Australia, Companies that use VMware banging on about sovereignty (umm that horse bolted when you installed VMware) and 'Edge' Edge is latency, trying to flog your dc in broom as edge when NBN send all data to syd is flat out dumb
Are these NBN unannounced slowdowns and outage related to MyRepublic transferring to @superloopau? What are Superloop's help line hours like? MR was useless to me. But at least SL will let me buy a 100Mbps FTTN subscription, I still need to read up on their Flip to Fibre™.
@NBN_Australia Starlink will solve my problem
@Optus Stop outsourcing Customer services. They are bullshit . I have tried couple of times contacting them but they send one reply after 4-5 minutes and i am really annoyed. I Got My mobile plan , Optus NBN , Optus 5G with you guys from almost 3 years and still something is wrong
@Optus has Worst Customer service in the history of Mobile network. Worst decision i have made. @Optus Your People are slow as your Optus 5G network. I have suffered for 2 years with you guys. Finally changed to @Optus NBN and the Service you guys provide me is Same as always
@Optus The last actual conversation I had with your inept tech support acknowledged there had been 11 drop outs in the prior 24 hours, and that was after NBN techs replaced everything.
@TPG_Telecom Its already been identified as an NBN outage im just wondering when its going to be fixed. Its been over 12 hours.
@NBN_Australia NBN sucks ****
@TPG_Telecom how much longer will the NBN be disconnected in Rydalmere, NSW? It's been off since 11am this morning! Are u going to reimburse me for the extra data I have had to use from mobile hotspotting so i can work. Service has been terrible lately!! Might be time to change
@Ailuj_Nostrebor Hi Julia - we do apologise that you're facing some troubles with your NBN service. So we can look into this further, could you please DM us? Zac
Dear @Optus The insane slowness and unreliability of both phone and NBN serves only to isolate people with disability further. Please fix this soon. #DisabilityTwitter
@TheProselytiser I have the same problem - pretty sure it's woeful NBN here.
Fuckn Optus worst NBN Provider in Australia 16 plus hours down.
Hard to say which company had the worst customer service ever, but between @Optus and @NBN_Australia I reckon we have 2 out of the top 3. 3rd working day I've given up to wait for a technician to get here between "8am and 12pm" it's now 3pm, I guess I'll reschedule for day 4 ?
@David_J_Harley Luckily my modem just switches to 4g when NBN drops out. My only problem will be if there is a power outage. The how will I turn the lights on with no modem power?
@Optus NBN outage at postcode 5073? It’s dropped out 3 times in the last hour…
Optus where the *** is the nbn Worst provider in Australia.
@valeriekhoo @NBN_Australia Did you end up getting your NBN service back up may I ask? I'm entering day 2 of no NBN. Not restricted to my house only but to multiple houses in multiple streets (Colyton 2760). So frustrating.
@NBN_Australia @ACCINews Dm me if you need some help paying your bills and debts ….I don’t ask for any money or fees
@Moth25_ I also have a similar issue on fttn, but its not that bad. Its just NBN being very lazy with how they do connections.
@NBN_Australia Hi NBN, the NBN has been down for at least the last 24 hours or so for certain houses on Hewitt St, Huddleston St, Desborough Road and Nevada Ave (and perhaps others) in Colyton, 2760. Can you please give me an ETA of when the service will be back up? #NBNOutage
Thank God @MyRepublicAU are shutting up shop in AU, worst ISP I’ve ever had to deal with - constant NBN outages that get the slowest updates - 3 hours now and no news. @superloopau I’m really hoping you’re communicative with your customers.
@Tw4nger Hi Chris! Sorry you've had this happen, Any time you have issues with speeds consistently reaching 600Mbps peak speeds please contact our support on 1300 880 905 ASAP to look into the matter, sometimes can be something simple like QOS settings or may need NBN rectification -Meg
@ScottyDontTwit I paid $450 for the Dishy then the service is $139/month. It absolutely fluctuates but this is pretty good if you have trash tier FTTN as a stop-gap before fibre upgrades. Especially if you have Fixed Wireless or NBN Sat too.
@SWrightAU Too bad fixed wireless NBN is terrible for cloud gaming (I don't have a Series X|S).