NBN

NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 11/21/2024 02:10

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Brisbane, Denmark, Sydney, Perth, Albany, Hobart, Wondai, West Busselton, Newcastle, Geelong, Central Coast, Canberra and Busselton.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Wi-fi
AustraliaMelbourne Internet
AustraliaAdelaide Internet
AustraliaBrisbane Internet
AustraliaAdelaide Internet
AustraliaBrisbane Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • BeKind_BeCool CoolHandLuke (@BeKind_BeCool) reported

    @RichardKGrump @TPG_Telecom I use Goodtel for NBN. Good reviews on Product Review, good pricing. It donates % of profit to charity. You choose the one you wish to support.

  • tigris666 Danial Pearce (@tigris666) reported

    Signed up for the free @NBN_Australia FTTP upgrade. Great initiative. Unless. They decide that's also a good time to cancel your existing FTTC, even though your upgrade is 3 weeks away. Also sucks that providers like @Aussie_BB have no way to resolve it for paying customers.

  • twistieman Tristan Davey (@twistieman) reported from Townsville, State of Queensland

    Hey @NBN_Australia. Is there any way I can sign up for outage notifications for an address? Got caught out by a maintenance outage tonight.

  • ricklevy67 Au Purrr , #IStandWithUkraine (@ricklevy67) reported

    @Telstra Morning. Reference number S009686683. I use online banking and bpay to pay my bills , there is $1008 in bills that I paid via bpay numbers 7773 2594 4057 800 and 7773 3259 2157 800 that left my bank account but was never recieved by telstra. My nbn account has been cancelled

  • jaysimmo3 @jaysimmo (@jaysimmo3) reported

    @NBN_Australia I have on-going outages every month in an inner metro Sydney suburb. Apparently "the NBN is doing work in my area", EVERY month for 4 years, but it never actually gets fixed, nor ever upgraded 🤡 Between Optus and NBN - no answers, just "sorry about that, nothing we can do"

  • jedibrooker Christian Brooker (@jedibrooker) reported

    @independentaus @paulbudde Nope. The problem with the NBN is that it relies on old, neglected copper infrastructure owned by Telstra which should never have been privatised in the first place. The govt needs to pick up the slack and lay fibre everywhere directly to everyone’s homes.

  • lolmanzee1 Lolmanzee1 (@lolmanzee1) reported

    @NBN_Australia still waiting for the fiber upgrade in 6155 but i looked on your site it does not say when it is coming i want off FTTN the old copper lines are only giving me 32MB down tho im paying for the NBN50 from Vodaphone

  • BarrySteeleTNL 💧Barry Steele (@BarrySteeleTNL) reported

    @independentaus @paulbudde Sorry, I completely disagree. This is national infrastructure and must be in public hands. The federal government can afford any expense necessary. #MMT The worst things for telecommunications in On have been the privatisation of Telecom and @TurnbullMalcolm's **** up on the NBN

  • tweets3rdeye Sandy Watson (@tweets3rdeye) reported

    @SmileyDeee @RichardKGrump @TPG_Telecom Same (although iinet has been owned by TPA for awhile now). Touch wood I have never for over 30 years has to ring them (iinet own previously by ? but I kept continuous service). Any issue I have ever had has been the NBN, not my Retailer, that is iinet.

  • GrahamHawtin Graham J Hawtin (@GrahamHawtin) reported

    @mjrowland68 @BreakfastNews Hi Mike, I'm CURRENTLY (!) an Optus customer (mobile ans also NBN internet) and so far nothing at all in terms of comms or advice. This is an absolute gift for its rivals of course....

  • miracleboi Alex Dennis🏳️‍🌈🇦🇺 (@miracleboi) reported from Sydney, State of New South Wales

    @optus my mum's NBN FTTC white NBN box will not get any data thru the line. Have been trying all day to get thru to technical support and that line has been "closed" all day and message is hasn't been helpful. She also has a falls monitor which should be connected but it's not

  • stevepog Steve the Pirate (@stevepog) reported

    @timburrowes campaign email software can definitely handle mass volume. If there was slightly different messaging for user groups (large commercial/residential or NBN/mobile or by data category stolen such as licence number, DOB), you'd break it down into smaller chunks anyway

  • ricklevy67 Au Purrr , #IStandWithUkraine (@ricklevy67) reported

    @Telstra my nbn account has been cancelled because of $1008 of bpay payments that left my bank account but telstra never recieved. Bpay numbers are 7773 2594 057 800 and 7773 2592 157 800 via online banking. Reference number S009686683

  • wedemandareply M (@wedemandareply) reported

    @RichardKGrump @RobMax4 @TPG_Telecom Sadly they are all pretty much the same so I ended up choosing dodo for my cell phone and tpg for home internet. No matter who you are with, unless you’re paying top tier level, you will have slow days and NBN outages will always be an issue.

  • beourmate MATE internet + mobile (@beourmate) reported

    @NBN_Australia @ebanster We can confirm that this is not an nbn outage. This is an outage on the infrastructure of our network, which our senior engineers are working hard to resolve. We apologise for any inconvenience caused.

  • AlexLCMedia Alexander Liddington-Cox (@AlexLCMedia) reported

    @NinaHendy No, I could hear a busy call centre in the background and said it sounded like an unprofessional workplace for the NBN. They said, and this is accurate, "You can **** off. You **** off right now. ******* idiot." ...this call is being recorded for quality and assurance purposes.

  • lawrepforjesus 👽 ɟlǝsɹǝH uɐʇɐS👽Earth 👼 (@lawrepforjesus) reported

    I rang optus. I found out that my data for NBN service has been breached. My mobile account has also been breached but not compromised. No idea what that means. Changed everything to 2 factor authentification with new passwords. Takes a while it does...#OptusDataBreach

  • NJcaruso_17 Nicky-Joe Caruso (@NJcaruso_17) reported

    Nearly 2023 and nbn internet still terrible for people with more than 3 people in a household. #borntolag

  • michael_reid_IT Michael Reid (@michael_reid_IT) reported

    @RichardKGrump @TPG_Telecom @launtel You can provision a free 7 day trial - if you have FTTP, that can be provisioned on a separate UNI-D port on your NBN box so you don't even have to cancel your existing service. Set it up, move your router to it (or plug in a different router) and use it.

  • SharpLetsPlays SharpLetsPlays (@SharpLetsPlays) reported

    @Gamergirl_Monty Yeah **** weather I'm going to upgrade my NBN from NBN 50 to NBN 100

  • KleinRevd Revd Andrew Klein ( Chaplain) (@KleinRevd) reported

    @BradSabbath @mel_wright123 I think, from my personal experience with Optus, Telstra, NBN is that we are dealing with organizations driven by the profit motive, providing a reliable & safe service often comes last and requires government directives and threats, otherwise it's business as usual

  • VajskiD VajskiDs (@VajskiD) reported

    also for the past couple years I've had a damn awful internet speed being 1.2Km away from the node on FTTN. An NBN technology. The speeds received were obtainable on ADSL provided you were close enough to the infrastructure a decade + ago. -->

  • jaysimmo3 @jaysimmo (@jaysimmo3) reported

    @NBN_Australia Upgrades? 4 years, every month? Either you employ clowns who can’t fix anything, or you are just making it up. Why would my NBN need to go off every month for 4 years? No-one else‘s does that, Alicia. Does yours????

  • civilengineer civilengineer (@civilengineer) reported

    @Caddy1943 @timburrowes Lucky you. I am an Optus customer for mobiles, fixed phone, NBN and more. Have heard nothing from Optus recently except for an email saying that they had noticed an outage of my NBN - which isn't surprising, because there was a 5 minute blackout at the time. But no news.

  • SamWhiteNight Sam White (@SamWhiteNight) reported

    @Optus When we call to disconnect are we being offered 12 months free mobile/NBN/landline/Fetch ? Or are we better off just calling another service provider & switch!

  • The_Gardener14 Gardener14 (@The_Gardener14) reported

    @ImAussieMate I have a neighbour(s)that tells me he is constantly on the phone to Telstra/NBN at least 6 times p/mth for his copper wire broadband to be fixed.His plan 50Mbps down, he gets at best 8Mbps if he’s lucky! I’ve had 3 outs in 5 years HFC 1985 designed cable.

  • AlexLCMedia Alexander Liddington-Cox (@AlexLCMedia) reported

    I got scam called by people claiming to be from the NBN and ACSC, claiming my IP address has been compromised. Seems too close to Optus to be a coincidence, but I haven't received any comms from the company. Anyone else had this problem?

  • ZBadl2 Dr Juicy 🍥 (@ZBadl2) reported

    @ryan_racz @SpaceX I'm getting 1000/50 and single digit latency on my NBN and it costs less than muskrat's service.

  • midnightmuser1 🖊.Pauline.Yates.🖊 (@midnightmuser1) reported

    @cpdm_twt No, this is the first time I've watched it. And I'm only watching it because ever since we switched to nbn, I can't watch netflix while my son is gaming . Something to do with the ping. So much for better service. ☹

  • vogrady2132 💧Vince O'Grady (@vogrady2132) reported

    would show extremely bad faith. The trade investments are a case in point. They may well harm Australia. Another example of hidden policy failure is in the grants to the NBNco. A massive $528 million for Satellite and fixed Wireless upgrades. Why so soon after the NBN was