NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (10%)
-
Wi-fi (9%)
-
E-mail (5%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Adelaide, Perth, Melbourne, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Andrew Halliday
(@68dodgephoenix) reported
@NBN_Australia visiting in Brisbane, house is in a locked #telstra service area. Modem turned off accidentally, turned back on, now no internet. Apparently happens regularly. Thank God I don't have to put up with #telstra they are crap. Thank god I am with #aussiebroadband
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia Hi Matt ... thanks for your response ... very much appreciated & so much more than I have received from @Telstra ... no outage after using your link ... 12 days of no NBN, landline & wifi ... I’ve spent 20+ hours on the phone with Telstra
-
John Lavis
(@JohnLavis1) reported
Why won’t the LNP spend money on a top quality vaccine? Because it hates spending money, always wants to reduce taxes, wants private companies to do more and more. That’s why we have a shonky NBN, underfunded public schools, poor aged care service. If you want quality pay for it.
-
💧🌏🌳NeilJB🔥🐀
(@NeilJB1) reported
@glenpen60 The Indian scammers take a few seconds to pick up, and there's a short beep just before they do. If they say "hi, this is Robert/Mary etc from Telstra/NBN. I just say 'tell me your real name and I'll talk to you'. They insist that their anglo name is their real name. I hang up.
-
Jaye Antonio
(@JayeAntonio) reported
@VodafoneAU I’ve been having NBN issues for the last week now. What is going on with you lately?
-
Desibogan
(@longhornbazooka) reported
@Zoom It looks like my nbn modem was blocking zoom. I had to make a change in the modem settings....now I can get zoom no problem
-
Abby Winters
(@WintersAbby) reported
@KDawson27341870 Yes I agree. Having only recently got NBN I do remember problems before that.
-
Anthony Hortin ︽✵︽
(@maddisondesigns) reported
@Aussie_BB What’s going on with the stupid NBN tonight? Three quarters through a movie on @disneyplus and it’s gone out 4 times and currently still out. (on Ringwood POI)
-
Durag
(@DuragVAL) reported
@Telstra ur internet is trash like why doesn't my NBN fttp work the ethernet literally won't connect such horrible providers you pay for something to be installed and it doesn't even work...
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
The earliest @Telstra allege they can get a technician to inspect my NBN fault is 17 days after the issue began ... @rayhadley2gb - interested in hearing more about how this ISP has treated a customer of 15 years ? No NBN, wifi, landline for 17 days
-
TimLChan Ebooks - EbooksTim
(@EbooksTim) reported
Moved in and no nbn service because one of these pwease:
-
Dom Greves
(@domgreves) reported
NBN Atlas has become as slow and unreliable as its predecessor. Are you aware of the problem and what do you intend to do about it? @NBNAtlas @NBNTrust
-
Sharon Livingstone
(@SharLivingstone) reported
@MikeCullen73 @NBN_Australia Try running a business relying on NBN to provide your phone, internet and payment service. We also need internet service for our appointment diary. That ****** goes down, so does our business. And it does go down randomly right in the middle of a payment transaction.
-
Sam
(@BigRabbitoh) reported
@Telstra you are deadset hopeless signed up thinking I’d get good service. NOT!! You haven’t given any account details to me. Can’t sign into the account. Took 3 weeks to get connected to the NBN. Spelt my name wrong, email etc. how do I pay the bill. I’ll be cancelling.
-
joyce
(@joycefn7) reported
@scattershot_sXs @NBN_Australia nah scatter my mum just said **** it imma download 20 movies on netflix
-
Appsee 🌈🚴
(@Appsee) reported
@MikeCullen73 @NBN_Australia Complete sympathy. We have lost our NBN twice at home and both times it took 3 days to fix. So much of our lives depend on it so more energy should be on responding to tech problems quicker.
-
Marco Ostini
(@marcoostini) reported
@dezuanni @SpaceX Before the NBN was decimated & rural Australia got the raw end of the deal, it would have been just the solution we needed. Nature & the market abhor a vacuum, so once the penny drops in the bush, Starlink is likely going to become very very popular.
-
The Rubber Chicken
(@TheChickenPub) reported
@moretelecomau are pub is 400 metres from your office but you still haven’t resolved our internet issues for the past 2 months. We’ve called 3 times and emailed 6 times. Enough is enough. #nbn #poorcustomerservice
-
💧KayJay
(@johns_johnsk) reported
@glenpen60 @MSMWatchdog2013 The NBN / Telstra one was doing my head in last week, call after call after call, I’m not sure why, as I was very keen to engage, but they would hang up a few moments in? Very strange
-
Boz
(@bozwhite) reported
@KevinAirs @Optus Yep same haven't looked back since switching to 5g home service with Optus. No NBN stuff to worry about
-
chaingang
(@ShaneLaing) reported
@aglenergy Hi. My average interned speed is around 4-6 Mbps which is terrible. What can I do to improve it? Also is there a cooling off period for AGL nbn?
-
Sagar Adhikari
(@skyofdestiny4me) reported
Been trying to call from weeks now, poor customer service transferring the call but no one is picking on another side. So much disappointing service @DodoAustralia thinking to switch to @NBN_Australia now #poorcustomerservice
-
Her Irishness
(@Ballyanamcara) reported
from
Port Macquarie, State of New South Wales
@NBN_Australia @NBN_Australia ... Telstra cancelled my technician appointment claiming issue was resolved ... it wasn’t ... earliest a technician can attend is Friday 16/4/21 ... NOT GOOD ENOUGH
-
💧GayCarBoys
(@GayCarBoys) reported
@chiccomarx which is why the NBN surprised me. i felt sure they;d do the good one, then take the glory. instead they did a **** one and blamed Labor
-
Ban-Foo Leong
(@BanFoo_) reported
@Optus It has now been more than 48 hours that I’ve had no internet or phone service on my home NBN @Optus connection. I was told (see msg below) that normal service would return at 6pm yesterday evening. What is going on?
-
Nate Wahl
(@thebrickwahl87) reported
Nicholas Gleason with the maneuver to score down low for @ColoradoPremier. Up big early 18-2 against NBN. #PHSpringKickoff
-
💧Bob Rafto
(@bob_rafto) reported
@BevanShields @BrumbyinTahland Well, well! he is only stating what everyone else thinks and I'd say everyone else thought weeks ago that 65% effectiveness was a **** vaccine, the LNP are fcukin this rollout just like the NBN. Cheaper and faster, hey?
-
Sharon Lang
(@SharonL43117309) reported
@NBN_Australia hi nbn, your technician cut our line 2 weeks ago, do you think you can fix what you broke anytime soon.
-
Jackie McMillan
(@MissDissentEats) reported
@iiNet We got a call back this morning and it’s back up. The @NBN_Australia was at fault, outages in our area all week. Thanks also to @TurnbullMalcolm for his crap NBN legacy.
-
BOZ I'm balanced
(@pftravers77) reported
If this govt had only hired qualified professionals and experts in their specialised fields instead of the amateurish mob of nepotism fuckwits who now overflow our Parliament as advisors, this Nation would have never gotten such a woeful NBN and now a depressed Vaccine rollout