NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (10%)
-
Wi-fi (10%)
-
E-mail (5%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Cape Jervis, Gawler, Sydney, Melbourne, Adelaide, Brisbane, Balwyn North, Stanmore, Gold Coast, Perth, Darwin, Lowood, Ballarat, Canberra and Eden.
| City | Problem Type | Report Time |
|---|---|---|
 Cape Jervis |
Internet | |
| Gawler |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Jeremy
(@jez99) reported
@Optus It doesn’t work. I will DM you my address. I am not happy there is NBN issues on Good Friday, looked forward to the footy.
-
Shaun Brown
(@browndog1939) reported
@kbrspace @Optus your NBN service is down across Victoria stop the bots with the meaningless response of turning the power off and on and provide the network with an update thanks
-
Ian Twomey
(@BrotherMule) reported
@Optus NBN is down in Pascoe Vale as well. Yes I have power cycled my modem. Still down
-
Sophia
(@Sewfeeya) reported
@optus NBN outage at Hallam #optus
-
Kieraden Kelly
(@KieradenKelly) reported
@Optus Hi my Nbn is down in Melton 3337, have turned of modem/left for 30 seconds then turned on multiple times as well as NBN box.. please help !
-
HelloSammyG
(@HelloSammyG) reported
@Optus is nbn down in any parts of melb … I can’t access any internet or streaming ? Just mobile ???
-
Trek Evan
(@trekevan39) reported
@0xLosingMoney @ChrisEpstein Haha speaking of which, I got a redback living right inside the NBN box. we greet each other every night and move on, it never comes outside of it, and I feel bad to get rid of it, the only thing that worries me is if it starts to breed.
-
Drama_Binny
(@drama_binny) reported
wish i had the money for starlink right now, i can’t bother with the incompetence of the NBN, 0.97mbps upload and random disconnects is not acceptable, the technicians for the NBN are completely unaware of the problems of the copper wire network.
-
Optus
(@Optus) reported
@AdamTheChao Hi there, we're aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. We recommend restarting your modem if you haven't done so already. Sarah
-
HelloSammyG
(@HelloSammyG) reported
@Optus @Lachyjd1 No doesn’t work I’ve reset unplugged & just about to hurl that box out the window - in the 3 months you have dropped mobile access 3 times because “great news we are upgrading mobile towers” & now NBN is an issue-time to deliver on .you know the service that u say you provide.
-
MGL ©
(@MarkGL74) reported
@Optus can you shed any light on the issue affecting your NBN customers in Melbourne at the moment?
-
Optus
(@Optus) reported
@eumonserrate Hey Ed, sorry to hear you're having trouble with your NBN service. Can you please try power cycling your modem? If this does not restore your service, please send us a DM with your full address. Thanks - Mary
-
Optus
(@Optus) reported
@yankeedoodlega1 Sorry to hear you're having trouble with your NBN service. Can you please try power cycling your modem? If this does not restore your service, please send us a DM with your full address. Thanks - Mary
-
Dawn H
(@DawnH86220282) reported
@Optus I also have many issues with my NBN through you guys right now. Yes, I have also tried powercycling my router many times. I am in Ballarat, Victoria.
-
Optus
(@Optus) reported
@BradWWaters We've just been made aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Sarah
-
Dingleberry69
(@Dingleberry888) reported
@DavidBe53174057 Nah, just had ADSL2+ disconnected as it was ****. Original NBN would have seen fibre to my front gate. Only option now for me is satellite FFS, I'm only 45k out of town and the school next door has FTTP.?
-
Optus
(@Optus) reported
@HelloSammyG We're aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time.
-
Drama_Binny
(@drama_binny) reported
just found out after reading the march nbn update, my suburb is eligible for fibre to premises upgrade, about time tbh been on fibre to the node for 4 years and it’s terrible
-
Brexy McBrexitface
(@guano2nowhere) reported
.@Optus - nbn issues in 3081? Even your status page for NBN outages isn’t responding via Telstra connections… #NetworkOutage #NBN
-
Heath Simpson
(@TheGrenade09) reported
@Optus nbn down in boronia Victoria 3055 tryed the usual restart nbn modem and nbn box worked for 30 seconds to a few pages then off again
-
🌷Sar-Son
(@sarr_flare07) reported
In Jan I cancelled my #nbn home wifi w/ @Telstra After two weeks, I tried to rejoin #telstra same service. That was Feb, now mid-April Telstra haven’t actioned my order. I apparently had 4G for weeks, that stopped. I’ve been in a Tels chat for 4 days. The order is “provisioning”
-
Robert Mitchell
(@NeverantFolk) reported
@eumonserrate @Optus NBN down for about an hour in Mordialloc. Tried cycling power to modem - no good. Is there a network issue?
-
James McGrath
(@james_r_mcgrath) reported
@Optus NBN outage in Glen Iris, I take it?
-
Nikki S
(@Nikkis0414) reported
Day 4 no internet! Thanks NBN!! Did I mention the NBN guy came and “fixed” my issues and now they won’t return because they have “reclassified the fault” 27 days to go till they must respond. My neighbour Who is with Telstra had his NBN fixed within two days! Aargh. #NBN
-
Fraser
(@Fraser_inAu) reported
Anyone having Optus NBN issues in inner Melbourne? Rebooted the modem still no internet.
-
Gin
(@Gin82au) reported
Right, I know @Optus nbn etc is down, but is anyone also having issues with Vodafone mobile internet as well?
-
Drama_Binny
(@drama_binny) reported
i’ve had the NBN technician come to my house twice, both times the technician has said it was the router/modem’s fault, i get a replacement modem/router and i still experience the same problems. I don’t know if NBN co is just entirely incompetent or if i just got really unlucky.
-
Mark Monger
(@MarkMonger) reported
@Optus @UpsideDownOzzie Down in SE suburbs of Melbourne too, not sure what good restarting the modem will do if the issue is with @Optus NBN!
-
Sue 🇺🇦🕊💉💉💉🌹💜🏏
(@sooozees713) reported
@Camelli79450301 Sorry I should add I have never voted for LNP! I remember NBN jogged memory-when worked @ Telstra research labs yrs ago b4 they were destroyed boss was telling me about upcoming fiber & video phones!! I was admin & friends w his secretary so just chatting.
-
Optus
(@Optus) reported
@ItsMeJoeyG Sorry to hear you're having trouble with your NBN service, Jo. Can you please try power cycling your modem? If this does not restore your service, please send us a DM with your full address. Thanks - Mary