NBN service status: outage reports and connection issues
Why is my NBN service not working?
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Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (75%)
- Wi-fi (11%)
- Total Blackout (10%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Adelaide, Warragul, Arumpo, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, and Toormina.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Internet | 23 hours ago |
|
Sydney
|
Internet | 1 day ago |
|
Sydney
|
1 day ago | |
|
Brisbane
|
Internet | 1 day ago |
|
Brisbane
|
Total Blackout | 1 day ago |
|
Melbourne
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Stewart (@jimboot) reported@eevblog @Aussie_BB Been on on Starlink maybe 5 years. I can remember one outage because of a Solarflare. Wireless NBN was every other day. Good old Govt again
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Antking66 (@Antking1966) reported@robb_j_m Not only that the NBN unbelievably has never made a profit
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Paolo M (@PaoloMalicse) reported@Optus @optus_help 3rd day no NBN internet, so why do I pay $100 a month for no service? Superloop and Starlink looking very appealing right now. Maybe time for me to switch?
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Dave Jones (@eevblog) reported@asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.
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J Pipsam (@markdavaus) reported@robb_j_m I'm paying $99 for Gigabit, with NBN just giving me a FTTP upgrade at no extra cost. My parents paid $120 for 7Mbs a decade ago until NBN finally gave them FTTN. Price per speed on the higher end has absolutely come down in price compared to the pre-NBN duopoly.
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Ian Richards (@IanRichards8) reported@robb_j_m Terrible internet access, NBN stands for NO BLOODY NETWORK
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John Cas (@moresunshine_1) reported@eevblog I had a client - I/net not working. Discovered it was the whole building. 2 NBN tech, different calls: we can't fix it. I got the building mgt to show me the "gear" in the basement room. The power supply was cold. Checked power board. We flicked a breaker on that was off. Win!
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anthony, underclass prole cat, edwards (@anthony45052793) reported@LooksDodgy @robb_j_m was on nbn fixed wireless, got tired of the outages and billing issues with my ISP, shifted to starlink. faster, far less outages and almost identical price. as a bonus starlink bills once per month, former isp billed every 28 days. that's nearly $100 a year less.
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BXP (@bxporter) reported@shaneciurleo all we need now is an NBN outage or someone being told to get off the phone because dinner is getting cold
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OptoIsolated IO (@optoio) reported@eevblog Yeh its almost never the ISP. it's almost always the NBN. No opportunity for whipping up a Starlink on the roof? :P
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Darren (@DoodyDarren) reported@comical_engr @EnergyWrapAU And the NDIS was created only a couple of months before the Abbott government was elected. The NBN had actually reached target per premises cost just as Abbott/Turnbull “paused” it. Their MTM system was ******** up.
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Michael Brennan (@Michael44814776) reportedNo, nbn has cost far more due to LNP. LNP original costing: Promised $29.5B (2013 election); revised to $41B in Strategic Review. The evidence is that in the caucus , as detailed in Turnbull’s book, Abbott simply wanted LNP to be contrarian about nbn. They stopped the fibre rollout and replaced it with copper. At the time, LNPs message that nbn would go over budget was favoured due to a complicit media. For instance, when the ABC science editor did a comprehensive comparison between labour’s FTTP and LNP copper, the report was spiked until after the election, due to ABC management wanting to appease LNP. Then, under LNP, ABC did not have a science editor. Consider the subsequent dearth of reporting by ABC in following years about the biggest infrastructure project ever. Consider that Turnbull appointed a former business associate to be chair of ABC whilst a Director of NBN snd whilst a ceo of a supplier to NBN with a $100m contract for design and fabrication of copper based distribution boxes, which have subsequently been removed. So there is no surprise that the public were force fed the line that all that glitters is copper. The reality set in when the deterioration of the copper network became apparent to punters. The cost of NBN is now at approx $50B with $54B to 2030 to due to the replacement costs of LNPs copper systems with fibre. So Abbott and Turnbull cost the country many billions not to mention the years of misery and lost productivity by prolonging the copper network.
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My handle was funnier when it was less believable. (@AIproject6) reported@wilburston @robb_j_m I highly doubt any satellite service is better than NBN unless you're literally not in the coverage area.
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zagundo (@zagundo) reported@NBN_Australia can we please get an update on the ongoing outage affecting Paddington, NSW, 2021? Has been over 24 hours now.
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Just me (@Justme136160) reported@robb_j_m Never used NBN. Use a much cheaper wifi plan.
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Clifford Stewart (@Protenpinner) reported@RositaDaz48 Yep, he's single handedly the country's worst ever PM & we literally have had one go missing, one go on holidays when the nation was on fire & one sell out the future of the nation by giving backdoor deals to his mate (Turnbull with the NBN).
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Dave Jones (@eevblog) reported@impalethevlad It doesn't work like that when the entire business park NBN is down and many thousands of people are suddenly trying to find cellular workarounds.
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Alexandra Online 💅 (@AlexandraOn1ine) reportedI have read...so much BL... Due to my NBN....still being down..... WHY AUSTRALIA WHY 😭
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Susan (@puxiesmt) reported@jeff32567916 @australian He recognised that NBN via wifi (using mobile phone network) is a bad idea, when the mobile phone towers back up battery's go flat (couple if hours) we have no communication at all, we should all still have wired communication but we don't so it's very easy to switch it all off
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daniel (@daniel647543) reported@techAU @robb_j_m It didn't work for everyone. I'm 1.5km by road from my exchange and yet everyone here has ****** wireless NBN, which manages to be both more expensive and slower than Starlink, with somehow higher pings than sending a signal to space and back. Everyone has Starlink here now.
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Stew Harris (@sjharris) reportedHey @Aussie_BB, why have you charged me today for a cancelled NBN service????
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Craig Gardiner (@cwgardiner) reported@telstra reception in Vermont South (near Sewart close) is crap. I logged a call (INC 40508228) as a @Telstra Gold member 6 months ago, today they told me it was fixed. It ain’t fixed. Still no 4G/5G and I’m paying for 4G backup on my NBN modem. This is beyond a joke.
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Kang Li (@aphacia) reported@NBN_Australia no NBN service in Cherrybrook 2126 from this morning there has been HFC replacement recently nearby was it because the project missed cutting the HFC cable for internet then caused the unplanned outage and when it is back?
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ESG Sucks Capital (@rollingputcap) reported@thatboyyknows @AntipodeEmpire Why ******** would we want the ***** who can't even manage Snowy Hydro 2.0, the NBN or the NDIS to have more of a say in the mining industry?
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Alexandra Online 💅 (@AlexandraOn1ine) reportedI have read...so much BL... Due to my NBN....still being down..... WHY AUSTRALIA WHY 😭
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Peter 2.0 🐁🌸 (@PeterPeterV20) reported@WazzaGc @PaulineHansonOz Omg don't get me started on the NBN... Mostly poorly designed network and rollout
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Con! (@c0n_AU) reported@ItsMissShorty @robb_j_m When people refer to NBN/Internet as “WiFi” they’re absolutely Luddites or just too lazy to know what they have/need and don’t deserve any help from those who might.
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Alexandra Online 💅 (@AlexandraOn1ine) reportedSTILL NO WIFI T-T I called my provider and their solution was.... wait for the nbn to do their thing 🥹
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Caron Derbe (@DerbeCaron54429) reported@NBN_Australia How much longer for this outage to be fixed i live in postcode are 2153
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Dave Jones (@eevblog) reportedNBN Update: "Cable works are progressing. The fibre cable was installed between the two manholes early this morning and the site has been made safe. Due to traffic control requirements, work has temporarily paused and will recommence under day Road Occupancy Licences between 10:00am and 2:00pm. Cable preparation works began earlier at 3:30am, with splicing scheduled to commence this afternoon. Customer restoration is expected to be completed later today. NBN will continue to monitor progress and provide further updates as they become available."