NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Camden West, Canberra, Newcastle, Perth, Adelaide, Mount Gambier, Greenmount, Gold Coast, Gawler, Cape Jervis, Balwyn North and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
||
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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ElizabethR
(@telip1977) reported
@TPG_Telecom @NBN_Australia our nbn is down again in Rowville again? Why does this keep happening? Always after 4pm and never fixed before midnight. When will it be up again?
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Evan King-Macskasy - Proud Cave Dweller
(@EMacskasy) reported
@DkRanay We moved from IInet (after they were sold and their service went to ****) to Aussie Broadband and are mostly happy with them. Great in every way except if you need to ring their tech support. Most of their lines go to new business. But, the phones/NBN are superb.
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Mythbuster53
(@MythBuster54) reported
@GraemeJay_Bundy @FactoryPickups @PaulFletcherMP Stop making **** up & you wrecked our NBN useless private school twit ..
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AnnaH
(@AnnaH5067) reported
@MySpecialAngelz We will never give up our landline. Despite being 2kms from an NBN tower, trees prevent us from having it so we’re in ADSL. Also, if a bushfire knocks out a mobile tower, we’ll still have a phone.
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Bobcat
(@Bobcat61606405) reported
@PhilGould15 @Telstra @NBN_Australia I’m with Optus and have the same problem. Numerous phone calls have been fruitless, frustrating.
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Misty Rose 🏳️⚧️✊
(@Misty_TTM) reported
God I ******* hate the NBN I have stuff I need to do, and yet, the network is down Goddamnit
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orbit
(@orbitrolledu) reported
Lol these nbn kids are awful jfc
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Adrienne Ryder
(@adskim) reported
@Optus NBN has been down since yesterday. Any idea when it will be back up and running in Hornsby Heights?
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Sophie! 🏳️🌈 ₍₍(ง ˘ω˘ )ว⁾⁾!
(@gilliganpants) reported
@zorasapphires We had the NBN guy come in to fix our box, only for him to not fix it and have to have the Aussie BB people send in ANOTHER person to just plug the stupid thing in like the NBN guy should have. Absolute jokes 🫠
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Gerry Payne
(@gerrypayne) reported
@Peacemaker811 @StevenOrlando87 @ElijahSchaffer The reason our internet sucks is because in 2013 we voted out Labor, who were going to install a state of the art NBN, & voted in the LNP, who installed a 3rd world dogs breakfast of an NBN.
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Girl Germs
(@xGirlGermsx) reported
is that I spend over 2hrs on hold this evening with your support line, only to be hung up on. Just appalling. So - if anyone reading this can recommend a great NBN provider, let me know. I'm in the market.
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Adrienne Ryder
(@adskim) reported
@optus_help NBN has been down since yesterday. Any idea when it will be back up and running in Hornsby Heights?
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Jean-Paul Bartolomei
(@ultimablackmage) reported
Australia has some of the worst internet speeds in the world & A LOT of horrible internet service providers to boot! @Optus & @Telstra top the list & have a stranglehold on telecommunications here in general. @NBN_Australia is maintained by Telstra & both own all the cell towers!
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lazypatch Duvet Suit (Jonathan Charlton)
(@lazypatch) reported
@hamhammer27 I'm referring to school halls, pink bats, NBN (was never as easy, as cheap or a technology recolution as they sold us), the NDIS (costs blown out and going to increase by billions year on year) Even this referendum for indigenous voice has been sold soo badly to the public.
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Aspen Brown
(@AspenSilvertide) reported
@katebcarp Such a bummer! I loved Zencaster when doing NBN, and it never failed!! Sorry to hear about the interview!
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John James
(@johneee_niner) reported
@PhilGould15 @Telstra @NBN_Australia The internet/wifi available in other western counties makes the NBN seem like a 3rd world service
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Optus Help
(@optus_help) reported
@adskim Hey there Adrienne. Sorry to hear about your NBN issue. I have replied to your other Tweet asking about this one. If you can send us a DM either to this or the main Optus account, then we can definitely try to get more details for you. Thanks, - Harrison
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nicki mortimer
(@rattlydags) reported
@NBN_Australia 8 hours so far of an unplanned outage in #Vincentia NSW 2540. No updates about restoration of service. Anyone else know anything? #NBN #outage
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Ron ➡️ | FURDU | AURAWRA | WAFF
(@RonoldMCJohnold) reported
Welp, gotta cancel my plans to move to Brisbane for a while. Thankyou rental crisis. Also do realestate agents actually do anything? Like they can’t even tell me if a place has NBN or not.
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Jarrod Gardiner
(@Jarrod_Gardiner) reported
from
Sydney, State of New South Wales
@VodafoneAU Is there an outage with NBN in Prairiewood 2176? NBN has not worked all day
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MA & PA FARMERS 2.0
(@lutajobe) reported
@mrl58 @Telstra @NSWNationals We have no landline for some reason. Telstra said would be back on 29/3. We don’t have mobile reception either. But I still have nbn…just. We went back to copper for landline . So not sure why we don’t have service
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Steve Orlando
(@StevenOrlando87) reported
@gerrypayne @Peacemaker811 @ElijahSchaffer Definitely didn’t help. And with NBN having a virtual monopoly on the business…. Hell none of the companies were even monitoring their speeds.
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Jun Seok O
(@roaringguitar) reported
@NBN_Australia Don’t you think you need to fix the issue before raising money?
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Dr Chives
(@dr_chives) reported
@Just_Krystle_M @Telstra Trying to upgrade my NBN plan, TPG requested a copy of my passport/drivers licence to be confirmed via app facial recognition. I've been a customer for two years It's happening everywhere. Opt out
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Jackie She/her
(@JackieAdamson78) reported
NBN outage from the storm last night (that’s what my service provider has said). Last time we lost internet from a storm it took a week to get it back on. I hope this doesn’t happen again. Too much Uni work to do! And I have the weekend off so hoping to get into it.
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Ryan
(@Eagles_AVS_) reported
@PhilGould15 @Telstra @NBN_Australia Number of reasons potentially: 1. Possibly NBN connection box issue (they have a known fault) particularly after lightning storms. Needs replacing; 2. Infrastructure problem. If it's an NBN issue and not Telstra, call Telstra early mate, because the NBN fix takes weeks.
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the_scotsman_
(@the_scotsman_) reported
@ScottRhodie @Telstra I'm still on the old system, post pay using Bpay for NBN and mobiles. Our area is getting the free FTTN to FTTP upgrade in a week, so I'll be changing to another RSP for that, as I refuse to be forced into their new **** direct debit system.
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Mat
(@mat2912) reported
@PhilGould15 @Telstra @NBN_Australia Good luck getting help from Telstra. Change to Aussie Broadband. No dropouts and customer service is excellent
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𝑵𝒊𝒂 💜 Art Commissions are OPEN
(@NiaDrakaine) reported
from
Melbourne, State of Victoria
Holy **** the supercell storm destroyed 2 of the BOXES Optus and NBN modems.
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Uncommon Sense
(@cignicigni) reported
@Real_Don_Easter @kayo Yes I clear cache, delete and download app. Can’t be NBN bc Netflix works perfectly.. For some reason if I try to do it from phone it won’t let me- get sound but no picture- used to work okay.. I think the app has issues with Apple TV. I’m not alone looking at complaints.