NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (73%)
-
Wi-fi (11%)
-
Total Blackout (11%)
-
E-mail (3%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Melbourne, Brisbane, Sydney, Adelaide, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Lachlan 888
(@Lachlan_Mc) reported
@MyRepublicAU why is there ANOTHER bloody network outage again for hours tonight? it's not NBN. the fttp is robust, you guys have it out again tonight.
-
Jason Andrade
(@jasonandrade) reported
@johnb78 Hey @Aussie_BB do you have a “staff” recommendation for a failover router ? And do you offer a failover plan that you can bundle with your home NBN service?
-
bella
(@cobaltvelvets) reported
@Telstra Actually after waiting for 20~mins it started working. So I guess it takes a while :) Just to clarify though, we can only have one active NBN service at any time correct?
-
Michael Riley
(@lifeofriley2020) reported
@TPG_Telecom The NBN technician who came to do a site inspection has sorted it. He was very proactive and thankfully, worked through the ridiculous bureaucracy to help us out.
-
Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia @elonmusk Telstra should have structurally separated with the infrastructure part doing the roll out with some gov funding, but telstra under Sol wouldn't participate. NZ telecom did just that and their speeds keep increasing as network keeps making money to fund upgrades
-
Peter Williams
(@PeterWi05879624) reported
@bruce_haigh We need to learn from these mistakes and cancel plans to privatize the NBN.
-
Jay
(@Jay25701165) reported
@BrowntownBrew @TMFScottP I'm unsure what you're talking about the libs plan never went forward, that's why labour won and we now have NBN? How can they have installed "more than planned" if it wasn't ever implemented?
-
Starr Lord 💉💉💉💉
(@TheStarrrLord) reported
Love having to use 4G in my own house thanks to LNP’s pathetic NBN network constantly dropping out for no discernible reason.
-
ｂｒｕｈ ｍｏｄｅ
(@AREALBRUHMODE) reported
@NBN_Australia How about installing the finer optic lines across Australia instead of hybrid lines and the funding that the government cut because they realised it was too expensive to lay down
-
Koliamik (parody & impersonation of myself)
(@Koliamik_io) reported
@BrowntownBrew @TMFScottP True I may not understand physics, but I understand consumer cost. And #NBN is a poor return on my money.
-
alex䷰stopheles
(@technihilism) reported
it must be nice to live in a semi-modern country where the internet doesn't just crap out for hours on end every other ******* week due to "scheduled maintenance", because thanks to @NBN_Australia we sure as **** are not one of those countries
-
Abi
(@Abinandan16) reported
@Telstra @Telstra_news @TelstraEnt I have been facing a hard time to restore my existing NBN connection to a new address since yesterday. I have been texting your support team and every time I need to chat and explain to a new person. This is absolutely ridiculous!!!
-
Michael Riley
(@lifeofriley2020) reported
@TPG_Telecom 13 Nov contacted you to book NBN connection TODAY. Thanks for telling us today “oh NBN needs a cable so can’t do it till Dec 15.” Did you not think to coordinate all this back in Nov? Hopeless service and coordination from TPG. Long term customer not happy!!
-
Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia @elonmusk CBDs were served by fibre well before NBN was ever dreamt up. Unis also had fibre - AARNet. The problem was residential, the failing copper, poor Optus cable. Unfortunately the market was doing nothing as Telstra controlled it all.
-
Matty
(@mattyofthebell) reported
@NBN_Australia No point Chris. I am 28kms from the state capital in Queensland and I have been told by several providers that NBN is not currently available in my area and will never be available in the future. Well, it might be if some greedy mutt can figure out how to gouge a cut out of it.
-
Mike
(@Mike53596946) reported
@TPG_Telecom I have lost internet access for whole day, NBN service. Called service desk and waiting queue is 2 hours.
-
not NOT a person
(@StroppyTits) reported
Hit me up with best/worst tips for NBN My phone contract has been altered to the point that my "unlimited" data is now capped at 150mb of high speed and its not practical to use it as a hotspot for home internet (especially not while I tweet, watch Stan and build in Minecraft)
-
ShitFuckery
(@ShitFuckery1) reported
@72nivek Again, captive audience. The "network" paid for by the taxpayer, is handed out to overseas interests. #NBN was and is money laundering in a sense
-
Sammy Zoeller
(@SammyZoeller) reported
@DannySauter I asked Capt Farmer at the last NBN meeting why SF can't issue 172 tickets, impound 12 cars, serve 4 warrants at a Sideshow, like San Jose did at their last Sideshow and Capt Farmer said with absolute straight face "Our city doesn't like to entrap people!" - I kid you not.
-
Arbi Asadoorian
(@ArbiAsadoorian) reported
@Telstra @NBN_Australia which one of you useless ones has an outage again at the start of the day??? Why are your networks so crap???
-
Dutch
(@dunxcorp) reported
@nogulagsagain Cutting waste is different. Paul Keating introduced the competitive public service policy. Removed by Kevin O7, so they could build a Telstra quoted $6.4 billion NBN for over $80 Billion. Re-introduce that and "rivers of cash."
-
chanssmartmouse♮
(@Ranoroar) reported
im tired of people arguing with me with out letting me explain myself🥰 got told to fix the nbn thing today so i thought i did, i couldn’t stay awake for the 20mins i had to wait apparently and saw there was another nbn box unopened. I didn’t even know she ordered another one
-
LEilah Karam
(@LeylaK200) reported
@NBN_Australia What's going on with the Noble Park area? It's like a weekly toss up with your NBN rubbish. Some of us work from home and you are making this a weekly frustrating c**K up. Never mind, I've decided to give you the flick and am going WIFI 5G - it can't be worse than this rubbish.
-
Smiffy ex union thug🐀
(@iborgward) reported
Is 5 drop-outs too many in an hour too much from the #nbn ? Only ten today so far! Starting to get the shits, tech was here for a hour the other day, coming again Thursday unless they tell me it's fixed (again) @telstra help!
-
Christian Brown
(@theplacard18) reported
@katea76 Labor is getting on with fixing issues ignored by the previous government. Yesterday #NBN contractors were rolling out fibre optic cable to houses in my street. Happy Days
-
Roo Mint
(@Roo_Mint1) reported
@JennyTa22393082 It’s here I’m giving it serious consideration as our NBN is crap
-
✪Eaon
(@eaonp) reported
My NBN is down but I have the option to select a 5G version of the network. It appears on my mac and says it's connected, but nothing is coming through. Any ideas?
-
jaymin
(@jaymin123) reported
@NBN_Australia hi need to talk to someone re new connection. I knock-down rebuild my home. I had a nbn Box prior to knock down. I got re removed by nbn. Now home is complete and I need nbn back.
-
Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia @elonmusk So what you are suggesting is that the gov should have done nothing and everyone just wait around 10years for 5g to come or starlink. Probably should never have built the telegraph system or original phone network as well....
-
Michael Secomb
(@secomb_michael) reported
@AgedAndrew @tweet1p1e It is rumoured Abbott wanted to cancel the NBN altogether, but Turnbull sold him a story about saving money by using copper to save the scheme. Of course, it was rubbish. Do it once and do it right - with fibre.