NBN

NBN Outage Report

Why is my NBN service not working?

Problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 11/24/2025 03:00

November 24: Problems at NBN

NBN is having issues since 02:00 PM AEST. Are you also affected? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Gawler, Adelaide, Melbourne, Sydney, Cape Jervis, Balwyn North, Stanmore, Gold Coast, Perth, Darwin, Lowood, Ballarat, Canberra and Eden.

Loading map, please wait...
City Problem Type Report Time
AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaBrisbane Internet
AustraliaBrisbane Internet
AustraliaGawler Internet
AustraliaBrisbane Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • songstargame trigger me timbers (@songstargame) reported

    Thanks to @telstra for confirming the internet outage that neither my provider #iprimus nor #nbn have yet to do - hours in. Not so happy that repair date is 1 November at 11pm but it is what it is.

  • BTSFanDad BTS⁷ MMM DC FanDad (@BTSFanDad) reported

    @TPG_Telecom Is there any NBN outage in Box Hill area?

  • moylecroft Matthew Moyle-Croft (@moylecroft) reported

    @NBN_Australia The issue is you have no batteries to backup your infrastructure. I know exactly the problem. It’s you cheaped out and so have increased unreliability

  • BrettskiMelb 🏳️‍🌈 So get your shadow outta my sunshine... (@BrettskiMelb) reported

    @siandart Yeah, we had a momentary power outage… I was woken up our UPS screaming out (we have it to continue power to our NBN box & the WiFi Modem). We figured we can do without tv and main lights, as long as we have internet!

  • MaxCimino Nick Cimino (@MaxCimino) reported

    I live in postcode 3107 and it looks like my NBN is down. Telstra outage page conveniently states there is an upgrade in progress!!! Can either of these be confirmed and when its likely to return back to normal service @Telstra

  • bstri24 bailey (@bstri24) reported

    @Optus outage of NBN in 4017? my street got no internet

  • hmoffatt Hamish Moffatt (@hmoffatt) reported

    If you think the NBN was a waste of money and we should just use 4G/5G instead, you should see how slow those are this morning while the wired network is down ...

  • Jmurray21 Jannon Murray (@Jmurray21) reported

    Internet is completely cooked here and @Telstra and @NBN_Australia saying no issues in my area. That just can't be true. 0.34mbps download. Just awful

  • Aussietranstara Tara #SaveSense8 #doublevaxxed 20/9/21 (@Aussietranstara) reported

    @NBN_Australia in one of your post to me you suggested I look at FTTC, what you fail to understand is NSW government is saving several thousand dollars a year from my wife working from home. How much money have public servants coughed up to keep vital services operating

  • JoniMeenagh Dr Joni Monsta 🧛🏻‍♀️🧟‍♀️😼 (@JoniMeenagh) reported

    Our power’s back on, but the NBN got knocked out by lightning last night. A tree has partially fallen onto a house down the street. Lots of stuff has been blown around. The weather really has some other ideas about reopening!

  • vishal_jain85 Vishal Jain (@vishal_jain85) reported

    @BelongAU my NBN is down since morning and I checked NBN website for my address which says all good. Can you pls help?

  • Jmurray21 Jannon Murray (@Jmurray21) reported

    @Telstra Both, ran two different tests. Both equally slow. One on each line. NBN box lights are flashing so that's any issue, but there's no information anywhere on your site or theirs

  • MaxCimino Nick Cimino (@MaxCimino) reported

    I live in postcode 3107 and it looks like my NBN is down. Telstra outage page conveniently states there is an upgrade in progress!!! Thinking faceCan either of these be confirmed and when its likely to return back to normal service @Telstra

  • deeetee30 Deanna Teeee (@deeetee30) reported

    @Green_Girl100 @DaveMilbo The NBN outage apocalypse. The worst kind.

  • SilvCostanzo Silvana Costanzo (@SilvCostanzo) reported

    @Telstra is nbn down in 3072?

  • flickybean jordy (@flickybean) reported

    @NBN_Australia your outage status page is absolutely useless, always says no outage when there’s clearly an outage. There’s also no way to report that “hey I have an outage actually”

  • jvedmond Johanna Edmond (@jvedmond) reported

    @CaseyBriggs Have they tried streaming on Facebook? Or is it the NBN that’s the problem?

  • grotwort Mike Sharp (@grotwort) reported

    @slamup My lad has a tree down across the drive, the NBN and the power. Icing on the two week poo cake of poor health for him and the cat and a free swarm of bees. Fun times.

  • MaxCimino Nick Cimino (@MaxCimino) reported

    I live in postcode 3107 and it looks like my NBN is down. Telstra outage page conveniently states there is an upgrade in progress!!! 🤔Can either of these be confirmed and when its likely to return back to normal service #Telstra

  • paulwallbank Paul Wallbank (@paulwallbank) reported

    @billbennettnz In Soviet Australia, our trains run at 30km/h and we know if gave the network to NBN, they'd be spending $100bn to give us Stephenson's Rocket, forcing most of us to buy Penny Farthings to get around.

  • vandanasanjay Sanjay Saraswat (@vandanasanjay) reported

    NBN down in North Balwyn to winds. But NBN site says no outage. Any one else facing issues.

  • paulkniest Paul Kniest 💉💉 (@paulkniest) reported

    @helendalton22 What the streaming demonstrates Is Australia’s poor connectivity thanks to @TurnbullMalcolm ‘s half arsed hybrid NBN. Ironically NBN Co now retrofitting fibre to the premises in area where they initially installed fibre to curb.

  • Optus Optus (@Optus) reported

    @DefenceADBR Sorry to hear about the NBN issues being faced. We understand the importance of having a reliable & stable connection to enable our customers to WFH. We'd be more than willing to take a closer look. Can you please DM us the full address that's impacted? - Nard

  • redtonka_ Daniel (@redtonka_) reported

    Anyone else lost #nbn and has really **** reception during this storm? Can't seem to find any outages. #melbweather

  • _DrCJM_ Craig Morton (@_DrCJM_) reported

    Why have outage pages @Telstra and @NBN_Australia when they never reflect reality? Totally understand that after last night's weather there may be network issues and the MyTelstra app confirms my internet is down. But the outage pages continue to claim there are no issues.

  • stokdog Stokdog (@stokdog) reported

    @ambermatthews_1 @trader_vcp I was supposed to get NBN connected down there today. Just rescheduled. Carry on.

  • warkolm Mark Walkom (@warkolm) reported

    oh good, my nbn (tm) is down

  • ygnxu yugn (@ygnxu) reported

    @NBN_Australia and @Telstra made me go back and forth and wait 4 hours to hear the same **** when I’ve literally explained that their ****** wiring is causing hazards. I call Telstra they tell me to go nbn, I call nbn they tell me to go to telstra. Waiting like 4hr+ between calls

  • pedromonque Pedro Monque (@pedromonque) reported

    @NewBooksNetwork Is NBN down? I can’t seem to access it from Apple Podcasts or Player FM.

  • MaxCimino Nick Cimino (@MaxCimino) reported

    I live in postcode 3107 and it looks like my NBN is down. Can this be confirmed and when its likely to return back to normal service.