NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (9%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (2%)
• TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Dubbo, Warragul, Adelaide, Perth, Brisbane, Windermere, Port Stephens, Long Forest, Arumpo, Cairns, Upper Caboollure, Hobart, and Newcastle.

City	Problem Type	Report Time
Melbourne	Internet	4 hours ago
Sydney	Internet	4 hours ago
Dubbo	Internet	10 hours ago
Warragul	Total Blackout	21 hours ago
Melbourne	Internet	23 hours ago
Sydney	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  purana (@purana) reported 3 minutes ago

  It's bad enough that I assume NBN co called my mother to offer an FTTP upgrade, which is not even possible because the address has an MDU which is not FTTP ready. Like I said, I don't think the people doing the work have any idea what they are doing. Disappointing.

• 
  John Murdoch (@jscmurdo) reported 7 minutes ago

  @ausnuc_ian It was a Press release waiting for a business case that never eventuated. That's how the LNP operated. Don't get me started on the NBN catostrophe. Another example of the great economic managers.

• 
  Ticcer 🇦🇺🇳🇿🇬🇧🇷🇺 (@Ticcer) reported 7 minutes ago

  @KatyKray73 Weirdly, Rudd's original NBN plan was way better... Fiber to the curb. Turncoat came in and said it was better to have a mix of technologies... as if incompatibility issues between different technologies never existed. It was idiotic! At the time, it was clear to me that he did that because he wanted to claim some of the expected glory of the network for himself, and to snub Labor.

• 
  Aussie Shazza (@shazzadut) reported 11 minutes ago

  @VoteLewko @2GB873 I have Boost on my phone. Goes thru the Telstra Network. It was out. My NBN however sailed through no problems with TPG.

• 
  DEANJA🇦🇺 (@deanja110) reported 12 minutes ago

  @newcastleherald As an Ex-NBNer having spent many years of my working life in various capacities with NBN, it's terrible to now hear about all these losses.

• 
  SydneyCityTV (@SydneyCityTV) reported 13 minutes ago

  Not that I've heard anything of course. But surely, a NBN News presenter or two that WIN are likely to see as being "surplus to requirements" under their new format for local news would make for far better Super Radio Network hosts? Not to mention, have wider name recognition...

• 
  Paul Barby (@PaulJBarby) reported 13 minutes ago

  @AGLEnergy internet has been down for 14+ hours. HFC NBN, hard-wired setup, two known-working routers tested, cables changed, NBN box reset. Router sends PPPoE PADI but gets no PADO, so this is failing before login/auth. Please stop looping basic Wi-Fi scripts and escalate to NBN

• 
  WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported 16 minutes ago

  @ianclarkeAU Now explain how Starlink is going to remove the latency of the speed of light to/from LEO and then transmission from ground stations compared to fibre? Max bandwidth Starlink: 310/44mbps (down/up). NBN FTTP: 2Gbps/500Mbps. Wireless/Wifi/Satellite will always be slower.

• 
  Lyndsey Jackson (@ok_lyndsey) reported 17 minutes ago

  @NationalFarmers @NBN_Australia @AlboMP Guess how much we spent on the ten base stations on the ground? An eye watering amount that is symptomatic of the grift that went into the building of the network. We *should* have an inquiry. We probably won't bother though.

• 
  ich bin RAT seeking (@pjhmccann65) reported 19 minutes ago

  @smith_johnxxxx @Sauronlordking @VDejan0000 NBN was not a '**** up', until Abbott became PM.

• 
  Simon Biddle (@simonbiddle) reported 20 minutes ago

  @taipan168 Many corporatised, but publicly owned, entities provide great service. NBN is pretty good for example. Even Australia Post isn’t bad. Govt doesn’t have to equal bad and is much more preferable in monopoly and quasi-monopoly environments.

• 
  Bernard (@bernardsjansen) reported 22 minutes ago

  @TopherField I've been a happy Starlink customer for years, because the NBN was unable to get reliable internet to my house. Each month Elon gets my money, and I get reliable high speed internet. Each month, we are both better off.

• 
  James Boman ⩟ (@JBoman32768) reported 24 minutes ago

  @techAU @BassonBrain @Starlink Its a real testament to how slow and overpriced limited in availability the NBN is.

• 
  Darren Kearney - NEON2K ! NBA2K26 (@neon76) reported 26 minutes ago

  @AlboMP @DeltaGoodrem @JacintaAllanMP This is a great policy for people who have been sacked, or really from another state, with how it used to be, and have to somehow pay out the whole contract? And it's not really like that for NBN or mobile internet plans and it shouldn't be like that for private rentals either, and I've maybe g9t a red flag for renting? because this has happened to me, even though I pa8d up until I left and had a dog in the shared backyard, after I had started to rent with the real estate agent, and it should then void the contract of the rental, anyway, if I was upset with the dog being in the shared backyard. And they really wanted the full contract of the rental paid out? and even with all what I've said, it be's like to be a red flag maybe for me, for possible future rentals? and I think it has a big negative, for a more secure, two year or more rental contract, which should be better, not worse, how the old rental laws, now, were. So, this is again, great Victorian Labour policies! and ones that will make do much of a difference to people, who would of been in so much of a problem, and not really realise it, with rental contracts, and it's all like kinda NBN internet plans, which is really how it should be, especially with how house prices have inflated that much anyway.

• 
  Harrar Longberry (@HarrarLongberry) reported 29 minutes ago

  @BeauGiles You typically use the mobile network as the backup to a wired connection. E.g. at our business the NBN was so unreliable we installed a 4g failover modem, but you need to know they exist & how to configure them. Most people don't have that level of IT know-how.

• 
  Linda Johnson (@LindaJo90431346) reported 30 minutes ago

  Turdbull was never any good. Even Kerry Packer sacked him & called him Useless. Libs gave him 2 turns at PM he stuffed it up twice Whatever he touches is useless - NBN, Renewables, Snowy 2, etc. He's a Nasty Bitter Narcassist. Wish Libs would kick him out. He's a Leftie @austpol.

• 
  Wal (@wally_waldo83) reported 32 minutes ago

  @ShaneOliverAMP A big part of the problem is that starting from the 2010's more of our spending now goes to megatech platforms that extract Australian revenue without the old local multiplier. When $100 went to Ford or Holden, a retailer or a local media company, a large portion recycled through local wages, suppliers, property, logistics and tax. Now when $100 goes to a global ad platform, streaming service or cloud provider much more can disappear offshore through IP, reseller fees and related party charges with far less local employment or supplier spend despite the use of infrastructure like NBN and roads. So government keeps importing demand and taxing workers harder to fund services while more private spending leaks offshore to low local footprint platforms. That extraction is not productive for our economy and is increasingly an issue, especially when profits are being offshored and Australian taxpayers are unfairly carrying the burden.

• 
  Peter Lawson (@Borindas_Lament) reported 35 minutes ago

  @NBN_Australia Another internet free night because you and Optus won't fix whatever makes our internet drop out regularly. FTTP in 2026 but we'd get better connection in South Sudan.

• 
  The Policy Guy (@negativevortex_) reported 37 minutes ago

  @PaulineHansonOz Morning Pauline. The 'du jour' attack on One Nation presently focusses on whether your policies are costed. As you know, this will become a regular feature of all uniparty (LNP will offer this sledge too) media / comms over the next 24 months. It shows the panic levels have escalated. I believe this is your best tactical response (below). 1. Be prepared to openly sully the reputation of the PBO The fact is that this department has costed the NBN, the NDIS and (to a lesser extent) Snowy Hydro. They are continuously wrong, because they are not highly skilled operators in private industry, they're public servants running to Standard Operating Procedure. Let Australians know the PBO is wildly off the mark with most of their projections. So why should One Nation seek this amateur level of analysis? 2. Move the financial analysis and broader discourse to the public forum. Be open, be transparent. Everything that Albanese is not. Aussies will see this and appreciate sincerity of effort and process. Invite critique from high calibre experts like @Adam_Creighton and @DrCameronMurray. Have the project estimations team at Hancock Energy run a ruler over it - they eat Class 2 estimates in their sleep and they'd crunch this work. 3. Empowering Aussies to think through the conundrum. If One Nation aspires to leaning out the public service, to increase quality and production whilst decreasing cost and regulation - most people realise that the public service are not and will never be 'independent' The PBO likes to remind us they are Parliamentary public servants, as distinct from APS. This is a meaningless distinction - they are inept and part of the loathesome Machinery of Government (MOG) that always seems to place Aussies last.

• 
  purana (@purana) reported 38 minutes ago

  All I want from an RSP is suitable communication on why the service cannot be connected, and the timeframe in which the condition stopping it from being connected resolved. How hard is it to get decent feedback from the NBN co processes.

• 
  Russell Drysdale :#Do Noble Deeds. (@Russputin2) reported 42 minutes ago

  @Chriskenny_sky Do they not let current News into the SkyNews cesspit Chris. Do you want us to crowd fund a full Fibre NBN service for you?

• 
  Michael🧙 (@mich___l) reported 45 minutes ago

  @sofewcharacters @VoteLewko @2GB873 Yes it is, but Starlink is terrible in cities, built up areas, and areas with lots of tree cover. It degrades pretty significantly in bad weather. It would also be terrible with a cities worth of people connected..... network congestion is a problem for satelite solutions (similar to the mobile network). Getting rid of the nbn network would be a monumentally bad idea.

• 
  faithlessnomad (@Faithlessnomad3) reported 45 minutes ago

  @Ryandally08 @socratesccost Yesss … you get $5.00 a week back off what the government has already stolen off you. Billions in waste and fraud in the NetZero program. Billions frittered away at the NBN. Billions pissed up against the wall on Victoria’s ‘Big Build’. Billions lost in NDIS fraud. Billions wasted on the Inland Rail. Billions down the drain on Snowy 2.0. Billions siphoned off to unions on Sydney roads projects. But hey … five bucks a week. You gotta thank Albo for that. Vote Labor last … Australia 🇦🇺 first 🧡

• 
  elohiyaxo 💖 (@AmotherslovePTK) reported 48 minutes ago

  HEY SORRY, NBN STUCK BEAM ONTO MY EYE, ITS CONNECTED TO THE 5G AUSTRALIAN NETWORK COS OF THE FEDERAL BLUE PULL UPS I ORDERED SO VIVID GOES UNTIL MY LICENCE RUNS OUT SORRY NOT REALLY BUT JUST TRYING OUT MY PARLIAMENTALITY WHY IS IT SO HARD TO HAVE SYMPATHY ARE U TIN MEN? Y

• 
  Powell's Other Glasses (Ausnotes) 🌸 (@ausnotes) reported 51 minutes ago

  @88888sAccount Best to wait till Telstra or the NBN is down again and then really rub it in the face.

• 
  Tom Baker (@Duckimusprime) reported 51 minutes ago

  @Poolwithaswan @viii_nix Labor has been terrible with digital freedom. There was Stephen Conroy and the great Australian firewall during the Rudd-Gillard-Rudd. We were looking at getting a great fibre to the home NBN, that would've been utterly crippled by the government mandated filtering.

• 
  Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported 53 minutes ago

  @eddit0r @OperationalInc1 Hey wait, if I live in an estate/apartment building that has non-NBN fibre and Telstra don't sell services on it, and I call them to order my USO-guaranteed home phone service and they say no, can I sue them?

• 
  malcolm angus (@malcolmangus1) reported 54 minutes ago

  @greghammo69 @DarcyAmaroo he is also imitating Abbott .No cuts to Pensions, educ or health NBN 25 megabytes per second by 2016? Linked pensions to wages growth not indexation !Did you scorn him too for his multiple broken promises ? they all do it

• 
  The Last Dragon (@TLDragon23) reported 57 minutes ago

  @DarrylKerrigan3 @thecoastguy Yeah, it's a losers game in Technology esp. for the Government because it is too slow and too far behind the curve They'll spend all this taxpayer money implementing something that will take too long and cost too much, then something else will be created that will blow it out of the water NBN < Starlink anyone?

• 
  Pietro (@PietroDarke) reported 1 hour ago

  @centralNRL Agree with the 4K sentiment. Biggest games like Origin & GF not on 4K is poor. Contrary to others my Kayo on 4K is reliable & have not converted to NBN yet.