NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Camden West, Canberra, Newcastle, Perth, Adelaide, Mount Gambier, Greenmount, Gold Coast, Gawler, Cape Jervis, Balwyn North and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
||
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Kadaicha Man
(@zorroxZorro1) reported
@adeeran @grgkpln @JulianHillMP Turnbull stuffed the NBN which is now costing $4 Billion to sort of fix!
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Chris Tofer
(@ChrisMTofer) reported
@Optus I have a fault with my NBN FTTC Network connection device and don’t have any internet service. I’ve tried all the troubleshooting. How do I go about having this faulty device replaced?
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TPG
(@TPG_Telecom) reported
@haggisbrain We understand your frustration and we'd like to get this connection issue sorted ASAP. Looking at the ticket, a possible fault was identified within the network being controlled by the NBN Co. This is now being investigated and feedback will be provided the soonest. -Charm
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Maksym Polyakov
(@MaksymPolyakov) reported
@StevenBondSmith I lived in NBN-free "island" far from the exchange, so it was very slow. I do not think there is/was "cable" broadband in AU and NZ, only ADSL and now fiber.
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Melbournian Madeiran
(@MelbMadeiran) reported
Just had to instruct the NBN contractor here to fix my connection to put his mask over his nose as he entered my house. I'm the last of his several visits today, and doubtless other households may not be as vigilant. No wonder this bloody thing is spreading 🙄
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Serena
(@SerenaMoana) reported
and seeing as 5g plans on @telstra are powered purely through telstra and not held down by nbn pricing and the like, they should have more flexability
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KingOfCamo
(@xKingOfCamo) reported
@NBN_Australia @Telstra Can you sort your **** out!? There should be no outages during lockdown, what an absolute joke of a service. No formal notification received either… great work 🤬😡.
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Dr Rachel Franks (she, her)
(@cfwriter) reported
@NBN_Australia Thanks so much for that … Our provider didn’t want to escalate the issue, but I can now say - with certainty - that’s the right thing to do.
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EvanBarracuda14
(@EvanBarracuda14) reported
My nbn just went ***-up. So my @Twitch broadcast was cut short. About to contact @Optus online and try to get it better. Signal strength is only 1 bar on my iPhone ;(
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Pocodaku
(@pocodaku) reported
@NBN_Australia No internet for two days now in Fremantle. My provider, @iiNet, is telling me it's an NBN outage. No updates. Please advise @iiNet.
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Tsimikas
(@tsimkas) reported
@Telstra why is my NBN so bad today??
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Jamie
(@BDCool1983) reported
@NBN_Australia You guys suck. Contractors laying cable Fd our net and now we gotta wait days and take time off work for your dheads to fix it! 🤬 unacceptable
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Tony Barnes 💉💉👍
(@gab4moi) reported
@NewtonMark Hey guys! This fttp nbn thing seems to be rolling out fine, so let's invent an even better model with tin cans and string that will be cheaper, quicker to deliver and get you all fat loot bonuses... all while I invest in that fttp network in France! Is Mal on the OF board?!🤔
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Dr. David Pecotić
(@djp1974) reported
Ok so once again my internet connection flakes out - tell me again who decided not to get Australia the more expensive NBN infrastructure because we’d never all be on the internet at the same time 24/7 … oh yeah that’s right 🤔
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Jack Lang
(@LangsFeed) reported
I just want 2 things if albanese is elected 1. fix the NBN 2. fund some ******* rail infrastructure projects
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Deerman
(@cinnamoncervine) reported
From a quick google search it says 5G is wireless vs. nbn with cables… we have a massive interference problem in our apartment already i feel like 5G wouldn’t work
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Jason Bean
(@JustHavingAGeez) reported
Just great….9 hours after @AusGrid went out YET again, power is back but @NBN_Australia is still down…locked up and no basic services. Seriously poor on the part of all major utilities. #NBN #AusGrid
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Dr. David Pecotić
(@djp1974) reported
Anyone else now still think spending billions of dollars on a fiber to the premise #NationalBroadbandNetwork for every single Australian was a bad idea …? #NBN
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Adam🇦🇺🐫
(@SirAdamHQ) reported
@LangsFeed I find that opposition leaders are always bark and no bite and don’t see Albanese as any different I mean essentially it’s his job to make these sort of promises NBN fix could be funded but I highly doubt he’ll even mention the HSR post election
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Queenie Pearl 🌈NEW ACC🌈 Onlyfans fansly manyvids
(@queeniepearlvip) reported
My super slow internet doesn't help me! How come mobile internet is slower than nbn? Call me the slowest interest ****** 😑 desperate
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Elise Watson
(@EliseWatsonia) reported
@superloopnet Terrible service that keeps disconnecting the NBN every single evening.
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PB001
(@tbapb5) reported
@JamesSaretta @NBN_Australia Meant to be getting 25mbps only 10-12mbps; is this what $69.95/month delivers @NBN_Australia? I think this is a debacle and is this your issue or my retailer? Who’s broken my contract for non delivery?
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russell camel wattie
(@13camel) reported
@Poppy_MindDogAU @Scamwatch_gov I've had calls saying my Amazon account to be cut off, never had one. Same for NBN, never had one. **** for brains scammers
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💧💧 Llewellyn Griffiths
(@llament) reported
from
Melbourne, State of Victoria
@Optus I am an Optus customer. The caller didn't claim to be from Optus. Since I recently received a couple of text messages from Optus regarding NBN maintenance in my area it seemed unlikely that they would be followed by a threat to terminate my connection
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nbn™ Australia
(@NBN_Australia) reported
@shawski5000 Hey there. Some existing services are switched off after approximately 18 months once the network has gone live in an area, however, this can vary. nbn do not publish coexistence dates. 1/2
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💧💧 Llewellyn Griffiths
(@llament) reported
I just received a call from 0414 214 121 saying that if I didn't talk to a tech person my NBN line service would be disconnected. Since I am an @optus customer I assume it was a scam call
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James Saretta
(@JamesSaretta) reported
What the hell @NBN_Australia who does work in the middle of the say when people are locked down and working from home ????
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Adrian Sal
(@YoAdrian101) reported
@NBN_Australia Rose just use the common sense your parents taught you. Don’t do these stupid outages when people are stuck at home working and home schooling. Use you brains.
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Jake Reid
(@jakemreid) reported
from
Cairns, State of Queensland
@LalitaMathias @JoshFrydenberg @SkyNewsAust Airwaves cause NBN doesn't work 🤡 Gee wizz - we could even stream it live but for copper. How good would fibre be 🤦🏽😡
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nbn™ Australia
(@NBN_Australia) reported
@MediaActive We're sorry to hear you've been receiving so many scam calls, Peter. A great rule of thumb for any nbn related contact is that we'll never call you out of the blue, especially in regard to any faults or disconnections. 1/2