NBN

NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 12/01/2025 19:30

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Brisbane, Adelaide, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount, Gold Coast, Gawler and Cape Jervis.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Internet
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaPerth Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • davidmatheson27 D Matheson (@davidmatheson27) reported

    ....internet down again; @NBN_Australia is ****...

  • normal_ness Vanessa Smith (@normal_ness) reported

    Not only is my nbn apparently down but even the 4G is barely working.

  • rob_gill Rob Gill (@rob_gill) reported

    @Optus why are you framing this as an NBN outage when other isps are working just fine?

  • Dan_Aleksic Dan (@Dan_Aleksic) reported

    Does @Aussie_BB have any plans to introduce an internet product which offers a backup 4G service in the event that the NBN line goes down?

  • PursehouseDale Dale Pursehouse (@PursehouseDale) reported

    @MichaelM_ACT @TurnbullMalcolm I thought about @TurnbullMalcolm today when trying work through FTTN issues with TPG and NBN. Turns out TP link VDSL modems supplied to Australia can heat up something fierce doing 50mbps and require replacement around every 2 years.

  • Curtains_Drapes Mason #messiahfromtheshire Riley (@Curtains_Drapes) reported

    @CecilGreenwood_ @cathywilcox1 Why di LNP cut NBN if it wasn't to slow down the impact on Murdoch's cable TV business? They ****** up NBN and have ended up spending more money for an inferior product that will need more money to upgrade from copper anyway Bloody amazing managers the LNP

  • DaveAuth Dave Auth (@DaveAuth) reported

    How does @NBN_Australia think that it’s acceptable to make people wait 4 weeks for an internet connection? Clearly NBN Co is not up to the job. Should never have phased out ADSL if this is the best you can do. Absolutely hopeless.

  • petermortonidau Peter Morton (@petermortonidau) reported

    @NBN_Australia For everyone's reference, I've been DM'ing and they basically told me to **** off and talk to @Telstra (who are saying to **** off and talk to NBN). Leaving it with the TIO.

  • beck_star8 Becky (@beck_star8) reported

    @NBN_Australia Not rescheduled….. just rude no shows both times. Beyond a joke!!!

  • neddynoel1 Noel Miller - Proud Lefty (@neddynoel1) reported

    @tchbastard @Heather15814898 The stupid media is calling this a ‘Labor-like’ big spending budget. The difference? Labor budgets are visionary, with infrastructure such as the NBN (wrecked by the Libs), action on climate change (SFA this budget), provision for the needy & the future benefit of ALL Australians

  • ricepaperrings taylor (@ricepaperrings) reported

    omg i think the nbn is down at my house :(

  • BlatmanNaama Naama Blatman (@BlatmanNaama) reported

    @NBN_Australia - why can’t I get a technician to fix my internet in an inner city suburb in Sydney?? Going on weeks without internet and second no-show technician appointment!!

  • Optus Optus (@Optus) reported

    @bewarewolf1 We are aware of an issue affecting NBN and mobile services across Queensland and our teams are working hard to restore services as quickly as possible. (1/2)

  • NaskingKing Nick king (@NaskingKing) reported

    2nd time in 10 weeks that horrific lightning storm over Logan, during middle of the night, has fried our NBN box and Apple box. Took amplifier with it this time. Grrr. The NBN technician was great help. But getting worried about the NBN system now as it doesn’t stop the surges.

  • rob_gill Rob Gill (@rob_gill) reported

    @High_Altitude69 @Optus Out in 4053 at the same time. There is no problem with the NBN. Other isps are working for but Optus's Twitter not keeps repeating that there is an NBN outage. Weird hey?

  • ephte Iftikhar Ahmad (@ephte) reported

    @Optus NBN not working in 4812. Are you aware of this?

  • HughMunn3 Short Fuse 💥 (@HughMunn3) reported

    NBN sucks donkey *****. After every big storm the ******* line goes down and needs a technician ffs

  • MickBoettge Mick (@MickBoettge) reported

    @Courtenbae Oof that sucks major *** 😩 There's a lot of providers that ditch nbn and use 5g instead, maybe that's worth looking into for your new place 🤞

  • Optus Optus (@Optus) reported

    @RohanMorris3 Our technicians are already aware of this and are working with NBN to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Apologies for the inconvenience and we appreciate your patience. Kartik

  • caveboy3 Navman80 (@caveboy3) reported

    Tradesmen are struggling with job expenses and dollars they make.. so little. NBN was 50 billion dollars project, most of the money had been taken by CEO and management so they needed to step down first or sacking is the best option.

  • Nic04052678 Nic (@Nic04052678) reported

    @BelongAU the worst service I have ever received. Over a week and only just been told important info. Now told it may take 2-7 days to activate. Speak to someone, nah!! Belong don't do phone numbers. Inept beyond words!!! @acccgovau #nbn

  • PaulMJones80 Paul Jones (@PaulMJones80) reported

    @Dutchy6i0 @Optus Hi, same issue here in Windsor (4030), internet down on NBN.

  • bignominious2 Shovel Ready Human Services (@bignominious2) reported

    @jason_a_w @ben_hr lol the lies and connections you get stolen by nbn contractors in someplaces here...are beyond a joke. the internet should never have been a capitalist enterprise

  • HughMunn3 Short Fuse 💥 (@HughMunn3) reported

    @booksideas_au Yup. Second time NBN box has gone down in a storm Last time it took three months of back and forth before getting it right. They sent out two smart modems before we finally got the nbn box. Idiots.

  • alcousins Alastair Cousins (@alcousins) reported

    Wow proper nbn outage at my place in marrickville.. whats the bet someone digging up addison rd has put a backhoe thru a cable

  • Optus Optus (@Optus) reported

    @rob_gill @High_Altitude69 Hi Rob - We've identified an issue impacting some QLD NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Aman

  • Optus Optus (@Optus) reported

    @RohanMorris3 Sorry about your NBN connection issue. Yes, there is a fault reported in your area REDBANK PLAINS, QLD, 4301 at the moment. Kartik

  • AKtech2021 AK (@AKtech2021) reported

    @NickRossTech Its a budget that doesnt fix the nbn

  • Optus Optus (@Optus) reported

    @High_Altitude69 We are aware of an issue affecting NBN & mobile services across Queensland and our teams are working hard to restore services as quickly as possible. We apologise for any inconvenience caused during this time. Casey

  • thekyaverse kya ✨🪐 (@thekyaverse) reported

    welp i streamed for a total of 20 minutes and my internet cut out yall 🙃🙃🙃🙃🙃 shout out to australian nbn, i'll go back live if it comes back! sorry everyone 😭