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NBN service status: outage reports and connection issues

Why is my NBN service not working?

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If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 74% Internet (74%)
  • 11% Wi-fi (11%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Melbourne, Brisbane, Perth, Arumpo, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, and Junee.

CityProblem TypeReport Time
Adelaide Total Blackout 1 hour ago
Sydney Internet 4 hours ago
Melbourne Internet 5 hours ago
Sydney Internet 7 hours ago
Brisbane Internet 22 hours ago
Brisbane Wi-fi 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Ross98329500
    Ross (@Ross98329500) reported

    @motorcymick everything this guy touched, still trying to fix the NBN, false prophet

  • Boom_ThatHurt
    Fix the planet: be progressive - 🇵🇸 (@Boom_ThatHurt) reported

    @boganintel @AlboMP It's infuriating the situation this govt has got us into by not having any backbone WSE There has been no nation building since the NBN and Abbott wrecked that So many plans that could be implemented but nothing except a moronic sub deal that sucks $B out of the economy for what?

  • MaxRock222
    Max Rockatansky (@MaxRock222) reported

    @AvidCommentator Just like the nbn It never made sense But for their other reasons they went ahead with the rort

  • ChelleAB
    Michelle Burrows (@ChelleAB) reported

    I’ll second this. I note Albanese has no issue shackling the ALP’s NBN around our necks despite Telstra either.

  • ryanremery
    Ryan Emery (@ryanremery) reported

    @VodafoneAU And, of course, @VodafoneAU is claiming they have to wait 24hrs for my "service number" to change before I can get the FTTP I requested 2 weeks ago. @NBN_Australia says it hasn't received a modification request. Today or 2 weeks ago. Time for the ombudsman.

  • BrettS69
    bob (@BrettS69) reported

    @EnergyWrapAU @BhagsNStonks The NBN lacked a clear business case, and tried to deliver a Singapore solution to a geographically different Australia. The future was wireless.

  • aukuschampion
    Candace Tomlinson (@aukuschampion) reported

    @EnergyWrapAU That’s okay, the NBN is the most expensive internet on the planet. The NDIS is the most expensive support scheme for disabled people on the planet. But Australians can afford it! Can’t you? Journalists surely can, why else wouldn’t they complain?

  • ezzh_
    Ezzeddine | عزالدين (@ezzh_) reported

    @m1nhaxo That’s garbage in a family household lol nbn is so terrible

  • gordonmalcolms3
    gordon malcolmson /malky🍀🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇸💚 (@gordonmalcolms3) reported

    @racingblogger Terrible ride by NBN😒🐎🍀🇮🇪

  • macropin
    mastodon.au/@macropin (@macropin) reported

    @eevblog NBN don't have the equipment necessary to maintain their own network. More consultants will fix the problem.

  • gwynne007
    /. Gwynne (@gwynne007) reported

    @analyticflying Meh, this time next year! I had a **** fight with them 6 months ago taking 2 months to upgrade the NBN from 50 to 500 (change of billing systems)

  • ezzh_
    Ezzeddine | عزالدين (@ezzh_) reported

    @m1nhaxo Paying $120 a month for 750 mbps but we’ve been only getting 150-300 on a good day because of this garbage nbn And they won’t send us a new modem we’ve had this one for 10 years now through 5 different houses

  • locky82903378
    loksta!🗣 ❤️. . (@locky82903378) reported

    @ScreamyB0I @TheIshikawaRin Totally ridiculous to think they all be taking phones that don’t work no signal cell towers in space , no nbn internet cable for a router to plug into , no wi fi on board , the weight of the phones chargers cables etc x 4 is stoopid when every gram counts . Total sci fi nonsense

  • Someozbloke
    Some Bloke in Oz (@Someozbloke) reported

    @alreadyfurious @deniseshrivell Ive never had an issue with Starlink and weather...yes latency slowness...i also have had more outages with NBN than starlink.

  • orstraya
    Orstraya (@orstraya) reported

    @eevblog How can an organisation like NBN not have its own HDD crews or a contractor on standby? Why does it need council permits to carry out emergency works when federal law lets telcos basically do what they want?

  • benedict303
    🦺 Benedict Harris (@benedict303) reported

    @Optus we were on the phone to OPTUS for THREE HOURS to some operator in India, we just wanted to move to a faster NBN plan, and they could not migrate our old account over. NIGHTMARE and Optus are outsourcing their support to useless people in India

  • Russputin2
    Russell Drysdale :#IStandWithAlbo (@Russputin2) reported

    @Qldaah If only Media Militia had gone Full Fibre to the cesspit, instead of opting for snail paced Copper NBN, they'd know that "discovery" was only a new find, mid last century & rejected as unviable, of poor quality & limited in supply.

  • TheCradleMedia
    The Cradle (@TheCradleMedia) reported

    VIDEO | Just one minute before the ceasefire came into effect at midnight, Israel carried out an airstrike on a residential complex in the southern Lebanese city of Tyre, resulting in a massacre, according to NBN reporter @hasanfakih24, who was at the scene. This morning, emergency teams recovered the bodies of 11 victims from beneath the rubble of a residential complex in Tyre, while 35 others were reported injured. Civil defense crews are continuing their search for those still missing under the debris.

  • sherwinpinto
    Sherwin Pinto (@sherwinpinto) reported

    Is anyone else having an outage on their NBN in Rockdale @AGLEnergy

  • eevblog
    Dave Jones (@eevblog) reported

    NBN Update: "Cable works are progressing. The fibre cable was installed between the two manholes early this morning and the site has been made safe. Due to traffic control requirements, work has temporarily paused and will recommence under day Road Occupancy Licences between 10:00am and 2:00pm. Cable preparation works began earlier at 3:30am, with splicing scheduled to commence this afternoon. Customer restoration is expected to be completed later today. NBN will continue to monitor progress and provide further updates as they become available."

  • use_insert
    Munted (@use_insert) reported

    @NBN_Australia Can you pull your finger out and at the BARE MINIMUM, updated your website with outages. Yorke Peninsula SA Over an hour offline and your 💩 website says “No Outages” ISP confirms that you are the problem 🙄

  • TheBlackWallaby
    Lucas | 🇦🇺 (@TheBlackWallaby) reported

    @australian Even Tesla is made in China, so what is the actual issue here? This was sent from my Mac Mini, made in China, sitting on a desk made in China, connected to the NBN through a Wi-Fi gateway made in China, typed from my Logitech keyboard, made in China, while I sit in an office chair made in China, looking at a Samsung monitor made in, checks notes, Vietnam. At some point the argument has to get more precise than “China bad.” If the concern is connected vehicles, telemetry, firmware access, data storage, or fleet security for MPs, then make that argument properly and apply it consistently across all networked devices. But pretending Chinese EVs are uniquely suspicious while half the modern office supply chain is already Chinese-made is not analysis. My iPhone (made in China) is connected to my Apple Auto - driving me around tracking me on a GPS map, with a microphone that works, and the Head Unit (made in China) Where does it end?

  • Yarrahbunjyil
    ****** (@Yarrahbunjyil) reported

    @AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!

  • JamesII4824
    James the 2nd (@JamesII4824) reported

    @disco___cat @jason_king72 GST is fine ( Keating wanted it at first ). I didn't even mention the damage he did to the housing market with his CGT discount. No government sold out future generations to the Boomers like Howard's. And Abbott sucked - NBN vandal and climate vandal.

  • DerbeCaron54429
    Caron Derbe (@DerbeCaron54429) reported

    @NBN_Australia How much longer for this outage to be fixed i live in postcode are 2153

  • Immo____
    ✨ Immo ✨ 🫧🌠 (@Immo____) reported

    @Zadow_ @YaseiDoubutsu I could never handle wireless that stuff drives me crazy but YES this is exactly it haha I just got it from JB while on an Ethernet cable run to hopefully solve an NBN dropping out issue

  • BodgieSteve
    Bodgie Steve (@BodgieSteve) reported

    @Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.

  • Iruchirpatel
    Ruchir Patel (@Iruchirpatel) reported

    Can’t wait to get my @Starlink finally time to **** off my NBN.

  • ronnymouse7
    ronnymouse (@ronnymouse7) reported

    @eevblog this is why we have a fixed wireless connection as a backup, the NBN backbones they're connected to rarely go down

  • cwgardiner
    Craig Gardiner (@cwgardiner) reported

    @telstra reception in Vermont South (near Sewart close) is crap. I logged a call (INC 40508228) as a @Telstra Gold member 6 months ago, today they told me it was fixed. It ain’t fixed. Still no 4G/5G and I’m paying for 4G backup on my NBN modem. This is beyond a joke.