NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Adelaide, Melbourne, Perth, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount, Gold Coast, Gawler and Cape Jervis.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Wi-fi | |
| Brisbane |
||
| Brisbane |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Antifa bleeding heart Union thug Brian Standlick,
(@brianstandlick) reported
@JaneCaro I haven't said it for a while but "You had ONE job malcolm" My internet is fine after years of bad internet and mucking around. I abandoned telstra (terrible) and then optus (better) and now have Aussie Broadband (excellent) after a recommendation from the guy working on the NBN.
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Aileen Crofts
(@aileen_crofts) reported
@sbxr @JaneCaro maybe if the Libs hadnt hadnt cut the crap out of funding for NBN we wouldn't have this problem....India has better WiFi than us
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amn
(@amn023) reported
@DustyPee We have had months, literally months, of crap IT, to the point where it’s almost cost us one of our businesses,the Big T took nearly 18mths to transfer lines to new provider, IT put calls in 2 mths ago to fis the red flashing on the modem, one says nbn, one says IT, sick of it
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Ian Cocoran
(@iancocoran) reported
@AlboMP Albo - you are a grade A idiot. We are still paying for the NBN shambles and have you forgotten the world has since gone wireless!!!!! Not to mention that inflation will not drop until you lot stop spending money.
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Catherine Middleton
(@Soph1172) reported
@JaneCaro Just had this problem fixed here. Phoned provider, clarified frequent dropouts, referred to NBN technicians. This guy climbed telephone pole on footpath, replaced a connection piece up there, fixed. Says that connector wears out every several years. NBN techs trained to climb.
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Steve Baxter (tall poppy if you have a go at me)
(@sbxr) reported
@tregevis @JaneCaro They designed a monopoly, just one that could not pay for itself. Nothing redeeming in NBN story but the poor fruit came from a bad seed.
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Andrew Rowe
(@Martlark) reported
@JaneCaro I thought my nbn was bad, but it was my laptop not liking the modem.
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GiantCrayfish28
(@GiantCrayfish28) reported
@MattSainsb @AetherRaven @AlboMP Took me an extra 5 minutes to post this because the nbn is **** and Twitter kept telling me to retry posting it
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john lans
(@lansj) reported
@JaneCaro I suggest you may have a modem problem not a Nbn problem if the devices are disconnecting. Try starlink I've heard it's providing superfast internet in regional aust
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Middle Aged Hobbit
(@MidAgedHobbit) reported
@JaneCaro We had ongoing issues for over a year. NBN came out 3 times (very prompt, very professional & very polite) which temporarily fixed the issue each time. I then bit the bullet & bought a much better modem & mesh extender. Speed & reliability instantly improved & zero issues since.
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journalistagendas
(@journalistagen1) reported
@DocB__ @JaneCaro @JudithSherry1 Nah, most people are happy, Happy people don’t post. I have had multiple NBN connections at multiple locations over the years. Never had an issue. Jane’s problem is probably easy to fix but if she plays the victim, she gets more attention.
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alec
(@xSmartalec) reported
@NBN_Australia hey! Requested FTTP upgrade in November last year - what’s the normal expected time frame for completion? My service provider has said I need to contact you guys as it’s not under their control. 😴
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PapaG@2515
(@GregL2515) reported
@jaynelshannon @JaneCaro Same. My provider (iiNet) kept at NBN who initially said there was no problem. When they checked again there was one of two cables not working. NBN then replaced cable and fixed the problem. Keep on to Telstra!!
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Ron Baumann
(@DocB__) reported
@djboz52 @JaneCaro @JudithSherry1 I've not had a problem since I connected the cabin. And it doesn't really matter which provider you use because they all run on the same network, maintained by NBN.
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Dee Guevara 🎴
(@MattSainsb) reported
@GiantCrayfish28 @AetherRaven @AlboMP Yeah 99% of **** that goes wrong on Twitter has more to do with Eron Mulk than the NBN.
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DJT - No ! Not that one
(@colonatorade) reported
@JaneCaro Sounds like a router problem if you’re on wifi. I’ve had some crap ones like that but the current Synology mesh system I’ve got is bulletproof…totally agree with your comment on LNP neutering NBN….finally applied for and got Fibre - thank you Labor upgrade policy !
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Denise Ravizza 🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺🇦🇺
(@RavizzaDenise2) reported
@AlboMP What a joke regional areas have continuous Mobil phone drop outs NBN inconsistent internet connection the NBN is the worst thing a gov has ever forced onto the ppl
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Grant from Earth
(@EarthGrant) reported
@JaneCaro @pws5678 Kevin Rudd is the man you want to speak to. He cut the NBN spending by 50 billion and landed us with the "on the cheap" crap we have now.
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Zac
(@NorthsideZT) reported
@Blaze_Gaming00 Low speeds, drop outs and high ping and packet loss. I would just call AB customer support and they'd raise a fault with NBN. Rinse and repeat sadly.
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John Barker
(@john_jhbarker01) reported
@JaneCaro The LNP went for a cheap NBN and now we have crap 💩 service. Especially in rural areas. More towers are needed.
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TheLouieDrawzznGames
(@louielouie856) reported
@NBN_Australia would like to know the ETA of fixing a cable that fell from a pole that some drongo hit and caused our internet to fizzle out. It's been a good week and half if not more from that massive outage that hit the western suburbs of Vic.
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Aileen Crofts
(@aileen_crofts) reported
@sbxr @JaneCaro it would have been useful to have decent NBN but you probably don't get problems with yours
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💧Andy P.
(@Angelu0527) reported
@pws5678 @JaneCaro Perhaps one of the reasons our NBN is crap is because "we don't complain" and "we get on with it".
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jeanette findlay
(@jeanettefindla) reported
@JaneCaro Call your provider. We are in country NSW and whenever we have a problem (very rare now) we call our provider and let them sort it. We don’t really have any more problems now. We had some contraption put on our roof by NBN who said it will improve our internet and it is great.
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Steve Baxter (tall poppy if you have a go at me)
(@sbxr) reported
@ian_ianm8349 @JaneCaro I am blaming ALP for NBN. It was never a good idea regardless of the tech mix. The mtm (copper) saved it from being a worse disaster. If you disregard the cost to build on terms of cash flow and debt then you are not doing the discussion justice.
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Jayne Shannon
(@jaynelshannon) reported
@GregL2515 @JaneCaro I’ve contacted the ombudsman. Telstra has tried to fix my problem but the NBN says it’s not them. No wifi for 6 weeks.
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Blaze_Gaming
(@Blaze_Gaming00) reported
@NorthsideZT Internode. But from what I’ve read it’s an infrastructure issue with HFC connections so it isn’t specifically an ISP issue - however they can escalate investigation to NBN
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Costley ⚽️❣️MUFC 🇾🇪
(@_Costley) reported
@iiNet third time this week without @NBN_Australia after your service is dropping out. Is it time for a new ISP?
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Lyndon
(@EgbertsLyndon) reported
@JaneCaro Correct me if I’m wrong but wasn’t it Julia Gillard who commenced the whole NBN **** show
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****
(@blanksymaxi) reported
@dazza031982 @Foxtel You shouldn't pay for something that's not working properly. Tell them this until they've sorted it out. We have had there nbn for years and it's better than others. I've probably jinxed it now. Be calm when dealing with them. It helps