NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (10%)
• Total Blackout (7%)
• E-mail (4%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Arumpo, Adelaide, Brisbane, Perth, Hobart, Newcastle, Mackay, Kincumber, Ballarat, Rosalie Plains, Townsville, Wollongong, and Dubbo.

City	Problem Type	Report Time
Sydney	Wi-fi	9 hours ago
Melbourne	Internet	13 hours ago
Arumpo	Total Blackout	14 hours ago
Sydney	Internet	1 day ago
Sydney	Internet	1 day ago
Sydney	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Boman ⩟ (@JBoman32768) reported 4 minutes ago

  @techAU @BassonBrain @Starlink Its a real testament to how slow and overpriced limited in availability the NBN is.

• 
  Ticcer 🇦🇺🇳🇿🇬🇧🇷🇺 (@Ticcer) reported 5 minutes ago

  @KatyKray73 Weirdly, Rudd's original NBN plan was way better... Fiber to the curb. Turncoat came in and said it was better to have a mix of technologies... as if incompatibility issues between different technologies never existed. It was idiotic! At the time, it was clear to me that he did that because he wanted to claim some of the expected glory of the network for himself, and to snub Labor.

• 
  Peter Dewar (@PeterD84508) reported 11 minutes ago

  @TheNoisyTrunk @Caitlen2310 @arbsmichael At a time when the network needed to be upgraded to optic fibre Howard sold off Telstra to the people that already owned it. The cost to build the NBN should also be included in Howard's debts .

• 
  Never vote LNP. (@LNPvoterfail) reported 13 minutes ago

  @derf17k LNP would have destroyed my Super given half a chance. As with NBN, NDIS, the car industry, refineries, environment.... Just **** right off @der17k

• 
  Tulip 💐 (@cutelipsxx) reported 16 minutes ago

  When I went into the carport, the light was on, the power point was turned off and the ethernet cable ripped out and the port was broken. He had taken the cover off the NBN box and that's what woke me up- when he was putting it back on. Pretty sure he was looking for a spare key

• 
  Reid Fowler thepastoraleye (@Rwmfowler) reported 18 minutes ago

  @grok @prx75400417 @Gentleman_Ways Grok may be wrong. The North By Northwest suit was a lighter grey, 3 button, and he never wore a collar pin in NBN.

• 
  🖤Carly🤍 (@Carlsie555) reported 19 minutes ago

  Trying to Work from Home and my internet has **** itself….again. 🙄 Been on hold to the help desk for the past 45 mins trying to sort. Anyone suggest a good nbn provider that doesn’t drop out?

• 
  Annoyingly Right (@laughingconser1) reported 20 minutes ago

  @GregMarSci I assume you are referring to those educated under the Gillard national curriculum. Is there any part of government that has not been ****** up by Labor? What is worse is a LNP too cowardly to fix ****-shows like Education, NDIS, NBN, Indigenous affairs.....the list just goes on.

• 
  Spider Mother Gwen (@GwenMotherS) reported 21 minutes ago

  ATTENTION DUE TO AN UNFORESEEN NBN SEE SERVICE OUTTA STREAM TONIGHT IS CANCELLED i am so sorry for those looking forward to the kotor 2 stream and i will be looking into alternative internet providers such as Starlink that are apparently far better for my area then the old

• 
  Julie Burgess (@julieburgess623) reported 22 minutes ago

  @Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.

• 
  TheProfit (@frank_rosh) reported 22 minutes ago

  @DrewPavlou Our NBN home connection was down for 3 days this week . We have coax (HFC) cable in our suburb.. which is 90s technology

• 
  Snagz (@SnagzOnX) reported 26 minutes ago

  @kr0der Fair call, I’m from Melbourne, I’m a streamer so reliable internet is literally key for me lol… losing $100s each day. It’s been an issue for the last 4 days and they can’t send anyone from NBN out until Monday unfortunately. But they know it is on NBNs side, so that’s a start..

• 
  nigel (@nigel15026948) reported 28 minutes ago

  @news_australian None stuffed NBN. Many farmers still have very little service, look at how much snowy 2 has and is continuing to cost.

• 
  Ian Clarke (@ianclarkeAU) reported 30 minutes ago

  @GusLefty @AJG71 @karlstefanovic QED. This ALP fool doesn’t know Foxtel rolled out and paid for a cable network for far less $/ customer than the NBN. Foxtel: ~$800–$1,100 per premise. NBN: $2,000–$2,750+ per premise.

• 
  Linda Johnson (@LindaJo90431346) reported 31 minutes ago

  Turdbull was never any good. Even Kerry Packer sacked him & called him Useless. Libs gave him 2 turns at PM he stuffed it up twice Whatever he touches is useless - NBN, Renewables, Snowy 2, etc. He's a Nasty Bitter Narcassist. Wish Libs would kick him out. He's a Leftie @austpol.

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 34 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  Paysker (@payskerapp) reported 40 minutes ago

  @7NewsSydney @grok can you explain how a traditional landline can still call with no power, even though each telephony service is handed off from an NBN NTU, or DSLAM?

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 41 minutes ago

  @Richard01357064 If only the deposed LNP Crime Org had not nobbled Labors' worlds best, full Fibre NBN (with iron age copper), you'd know that the LNP Crime Orgs' decade of debt & devastation, was over 4 yrs ago. The war is long over soldier. By the way, the Beetles have broken up too.👋🙏

• 
  Anna (@spannaforce) reported 42 minutes ago

  @ApiaFcViareggio Nbn was down. Seems OK now

• 
  Cdbrown (@BrowntownBrew) reported 43 minutes ago

  @Marilynrules1 @stevehearne7 @arbsmichael The competition is basically at retail level and thanks to the nbn there's actually been an upgrade to the fixed line network so there's better service. Significant speed improvement and slight price increase.

• 
  Harrar Longberry (@HarrarLongberry) reported 44 minutes ago

  No @NBN_Australia , 1 minute of notice is not a "Planned" 6 hour outage I can only assume you have different SLAs if you call it planned. #NBN #NoBroadbandNetwork

• 
  Michael Ryan (@mickr62) reported 46 minutes ago

  @optus_help hi. I have had an issue with your sales chat team putting me on the wrong NBN plan

• 
  Michael Fowlie (@mwfowlie) reported 47 minutes ago

  @tomdoes_tech @DanielW_Kiwi I mean even if you love Australia, the NBN sucks

• 
  Tone (@T0ne_aus) reported 47 minutes ago

  @HardwareUnboxed Have you tried on wired NBN? It's actually not too bad. (Tested Fortnite on iPad with the Xbox thingy that my son was trying)

• 
  GdayM8 (@BlackHillCraig) reported 51 minutes ago

  You're partly right - we don't have a free market. The market here is heavily distorted with gov intervention. Inflation is cause by increased money supply. That inflation affects everyone - including grocery stores, NBN providors, health funds. They must pass those costs down. Fuel is also subject to inflation in addition to the fuel crisis. This impacts input costs for many businesses, not all, to varying degrees. The only thing that causes market wide inflation is Gov.

• 
  ichi (@ichimikichiki) reported 51 minutes ago

  @Lisa9Sophia He's just an idiot. Remember when he added double the cost to the NBN because he wanted to use broken copper network in a corruption deal to bail out Telstra / Rupert Murdoch.

• 
  rustikalfox 🌿 (@kaijuergs) reported 52 minutes ago

  wasn't notified of the @NBN_Australia planned outage today and just spent the last 30 minutes thinking wtf wrong with this thing 💀

• 
  SydneyCityTV (@SydneyCityTV) reported 59 minutes ago

  A pity I didn't see how tonight's Dalts report played out on NBN News, would've been rather funny if Natasha Beyersdorf (who I think may have even worked alongside Kevin at Prime Tamworth, but I'm not 100% sure of that) made a "I think I've seen Kevin on another network" quip! 😜

• 
  John Cas (@moresunshine_1) reported 60 minutes ago

  @Sauronlordking If there is one thing I didn't mind from the ALP that would be the NBN in its original form. Then this idiot came around and mutilated it into his own little mixed up mess. That now has to be unraveled at even more expense!!!

• 
  Connor (@CAweir1993) reported 1 hour ago

  NBN News getting shafted for Sydney news is not gunna go down well