NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Adelaide, Melbourne, Brisbane, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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silver-lining
(@pinotnoirjo) reported
@TPG_Telecom NBN internet has not been working since last night and still not working. What’s wrong?
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Raf Stary
(@rafstary) reported
@AlboMP Yer right. And I want to run a mineral fossicking business out of the Simpson desert. Let down by speed of signal sticks. What about the millions who GET benefit from #nbn ? Implemented much faster after #alp were kicked out.
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MicheleS
(@MicheleS_Aus) reported
@NBN_Australia Thank you again, however my NBN trips into battery mode WITHOUT a power outage. The battery is also regularly replaced. As I said before, this happens to lots of people in my area on quite a regular basis! It is very annoying.
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🌻Cathy🌻 #IStandWithDan✊
(@Cathy1691) reported
@NBN_Australia All good its back on they did text us to say there was an outage
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Marko P
(@ParamedicoW) reported
Can’t help but think that the NBN is similar to a large scale drug network. Can’t ever get to speak to the boss and always need to go through the dealer. Then again maybe I’m watching too much Narco’s when my internet decides to work that is.
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JJ🕯
(@rentajones) reported
@JoshFrydenberg @JEChalmers Your management of the country’s books has haemorrhaged taxpayers’ funds in waste and rorts via JobKeeper, the submarine debacle, the NBN **** up, car parks for seats, offshore detention to name but a few. Sit down and STFU. You have NOTHING to boast about.
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a fully vaccinated somebody somewhere
(@nastygirllenny) reported
@Melstar71 @AlboMP Omg yes! We had a week of lost service in the middle of lockdown and several random half days. I now own a mobile modem because in Australia in 2021, my nbn is too unreliable to work from home or study.
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Aussie Jordan 🐨
(@Xcaliborg) reported
@Telstra I’ve just been informed my NBN hasn’t been working for a couple of days and it is using my backup 4G internet this whole time without knowing, have tried troubleshooting and doing everything I can on my end to fix the connection between the modem and the NBN box but nothing works
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Julian La Praik
(@JulianLaPraik) reported
@ParamountPlusAU Having issues with blurry pictures when players/objects are in motion, on Apple TV with NBN 50Mbps, tried fresh reinstall. Others I know are having the same issue. Also multiple cameras are a must! 3 minimum, 5 needed for good coverage
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mitch
(@badd2K) reported
@VodafoneAU FIX UR SPEEDS BABE IM STUCK AT 2MBPS ON THIS LOVELY NBN PAST THREE DAYS
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Lamaroc ᜶ᜎᜋᜇᜓ᜶
(@FavSonAKALama) reported
I think we just got our NBN connected by a local Twitch legend... the best customer service ever 🤩🥰
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Alex S 🇨🇦🇦🇺
(@AsorensenAlex) reported
@Telstra I wouldn’t know as it’s such an intermittent problem and has been going on for months, has three (four now) no shows of an NBN tech with ZERO communication, useless tech support from telstra, I’ve been told to power cycle my modem more times than I can remember.
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Dr. gogol
(@gogolgyppo) reported
@DifficultNerd ****** stumped. No idea. NBN issues?
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GAZZA
(@GAZZA56721349) reported
@HughMunro16 @ScottMorrisonMP The Australian people don't want to pay $40b a year to NDIS, it has issues needs a full review. The blow out just like Labors uncoated NBN. Great at elections bribes never costed and always blow out of control. Just can't trust Labor on Fiscal stuff.
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Aussie Jordan 🐨
(@Xcaliborg) reported
My NBN hasn’t been working properly for the past couple of days and Telstra in their infinite power and knowledge have done nothing to help me yet again. Even purchased their “gaming package” which is supposed to help with online gaming but that didn’t do anything either.
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amg
(@shambolicgirl) reported
@peggymel2001 How bad is all that! And I have seen Murdoch sabotaged the NBN via Turnbull because it was a threat to FOXTEL!
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⚡Mennis⚡
(@DennisMennis11) reported
@NBN_Australia 2nd @NBN_Australia techie couldn’t fix what the first crew broke, so a third crew is being scheduled to dig up my footpath, goodness knows when. Great work.
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Guy Shrubsole
(@guyshrubsole) reported
@BotanyCornwall @ecologypartners As a non-botanist, but someone interested in data, I’m surprised there’s not better join-up between different ecological datasets... it would surely really help! Can we get ERICA datasets put on NBN?
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BlakeJenno
(@BlakeJennoLive) reported
Dear @NBN_Australia can you please just plug the cable together. My wifi is still broken.
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Yug Nivek🐀
(@YugNivek) reported
@JackieHansard @IntestinalWorm Labor might Fix the NBN & bring it up to speed. The NBN we have was Obsolete before it was begun. Obsolete Tech hooked up to Ancient, Degraded Copper. Even in Canberra they used 50+ YR Old paper wrapped copper, it cost more to join it all together than New Fibre would have cost!
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Quentin Hooper
(@redsandsredpoll) reported
@iiNet so many outages in Gwelup WA for the past month I have resisted tweeting about it but currently 45 minutes on a Saturday afternoon is getting a bit ridiculous. Don’t care if it is an NBN issue or iiNet - it just needs to be fixed 😡😡😡
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JB
(@JB_Surfer) reported
@ShaneOliverAMP Australia apparently has NBN but its hands down the worst 8nternet in the world. Central and South America 15 years ago was faster with less blackouts . . .
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Kathleen Swinbourne
(@KathSwinbourne) reported
JFC. I'm trying to watch the rugby. 1 min 52 in, it's buffered 3 times & just went to black. Wtf is wrong with this internet @NBN_Australia
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Elizabeth Morgan
(@elzbethmrgn) reported
NBN is steadfastly terrible but it does mean I can upload bullshit to YouTube significantly faster.
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Kyat
(@Kyat1x) reported
@CynicalAUS yeah your nbn would have stuffed up, happens to me once every few months, talk to your internet provider tell them you dont get your normal (0ms and that it sits around 40 now cause your NBN has stopped working, thank me later when they fix it
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The Evil One, coz scotty says I am
(@paulestorey) reported
@JoshFrydenberg @JEChalmers Bit rich Joshi. Trillion dollars in debt and after 8 years an NBN that needs fixing, wages going back and no plan for anything other than throwing money at your mates. #FAIL
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Lincoln Robinson
(@lincolnrobinson) reported
@PaulFletcherMP Shame I'm not home to come and have a chat. Maybe you can come fix our NBN down the road.
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Giles Taylor Baldwin
(@gilestbaldwin) reported
@abcnews Imagine realising that NBN was a waste of money from the start. Their were many experts that said we did not need to invest in the NBN, and that technology would make it obsolete. I never got the NBN installed at my country property. But I am now a Starlink Customer...
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Cass from 🤡🌏
(@KaidenOZ) reported
@TheMontablac @elonmusk @SpaceX monthly fee is around AU$130, we already pay $100 a month so the extra 30 ain't so bad considering my download speeds are a fraction of what starlink is offering plus my NBN connection is unstable as **** even though i am parked on a junction.
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Country boy
(@Roberteveleigh2) reported
@glasses_jono @michaelpearson2 @NBN_Australia At least you get a service! If you live outside any major regional centre you get nothing