NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Sydney, Brisbane, Perth, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Bill Chesnut
(@BizTalkBill) reported
@NBN_Australia I am interested in running the fibre inside of my house, but there is no information on your website about that #fail
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Mac on tap 💉💉💉🌎 🇺🇦
(@LetSleepingDogz) reported
Hey @Telstra and @NBN_Australia why are without service here in Sydney’s inner West?
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David
(@David12250816) reported
@EddyJokovich @abcnews Scott Morisson and LNP cabinet of incompetent MP's never heard of network performance reports such as outages, and per performance of NBN in rural area where users drive many km to get mobile network coverage as better than NBN.
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Robjoy
(@RobjoyAu) reported
@chubbytrevor Vote them out. Abbot started the destruction of the NBN, Turnbull, despite knowing better, continued it, now Morrison is pretending they will fix it. That’s what the ATM government has done - used the NBN to withdraw more money from the taxpayers of Australia.
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wilbur 🪱
(@wilburswormhole) reported
Anyone else out there in twitter land get an email from their NBN provider stating that due to being a high user of you go over 180 gnome per month your service will be slowed to allow other lower users more time? I’m interested if this is a government change. Tia
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Dylan
(@DillB25) reported
@NBN_Australia FTTB included or is that going to be left out in the upgrades? Still not a lot of info on gfast which I'm assuming will be necessary for big units, had to download over 300gbs over NBN 25 speed a few days ago you could imagine how it could help getting 1gbps Campbelltown NSW
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Dwight Walker
(@dwightwalker) reported
from
Brisbane, State of Queensland
Unfortunately @NBN_Australia is down again so I have to reschedule appointment to get it fixed via @exetel
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Sasquatch
(@Maragle2) reported
from
Canberra, Australian Capital Territory
Thoughtful NBN fibre additions just announced, only the cynical would consider it a deliberate pre-election ploy. Scott n Co would never do such a thing. Tasmania, ACT and NT are not part of this initiative, there words to be said over this which would attract a "disappearance"
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Ryan ****
(@NeeKiWebster) reported
@StanSportAU this stream quality is terrible and I’m on super fast NBN with ethernet. If I have to watch this fight pixelated I’m going to want my money back
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wilbur 🪱
(@wilburswormhole) reported
@ScottMorrisonMP @ashbarty What sort of country tells a disabled woman who has had unlimited data for years,that when I use over 400gb of data on my NBN I will be penalised by slow data the following month,so other users can access internet? Ah what?! If the service can no longer cope then upgrade it! 🤬
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Ray Marx & Robyn Deane
(@marxdeane) reported
"...The #NBN investment announcement shows the government is trying to clean up the mess it made of the national internet service after it came into power in 2013, Dr Gregory said..."
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TPG
(@TPG_Telecom) reported
@emanuelgold3 We are working closely with NBN Co in getting this fixed ASAP. During service downtime, we do not provide compensation for the extra cost incurred. However, the engineers can assess the billing adjustment for the days that you're unable to use the service. -Charm
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wilbur 🪱
(@wilburswormhole) reported
@ScottMorrisonMP @narendramodi Can you please explain why NBN co have taken my unlimited NBN and made it a 400gb limited service? Apparently it’s so low users have more access. I am a disabled woman who relies on NBN unlimited because I can not do anything else. It’s a third world service. Answers please?
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Lemming.
(@Lt_Lemming) reported
Hey @NBN_Australia what's the point of having a phone number, if 90% of the IVR options just play a recorded message, then hang up on you? I ended up having to go through to the damaged equipment line just to be able to speak to someone and get transferred to general enquiries.
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wilbur 🪱
(@wilburswormhole) reported
@NBN_Australia Third world service. My unlimited service is now penalised if I use over 400gb per month. I am a disabled woman who completely relies on my NBN service and I regularly use over 400 and pay for unlimited. It is now limited, apparently. I want answers.
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Dwight Walker
(@dwightwalker) reported
on #4G again while @NBN_Australia is down
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💧🇺🇦Brendan Clarke - Fusion Party Aus 🇺🇦
(@vampyre2000) reported
@raytrevisan @leselec27 These were not mistakes This was an intentional act of sabotage of the NBN rollout To slow the rollout for Murdoch. To cripple it, to have serious cost overruns and delays. All designed to make Labor look bad. It's petty, it's the LNP way And we the public are victims. #auspoll
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capt.zen.petabyte 🇦🇺
(@capt_petabyte) reported
@koobs @opnsense @pfsense I have FTTP & been using the Telco box, I noticed the telco uses PPPoE connection for the NBN. I am guessing (PPPoE being a standard) that replacing the login/PW for the account will do the job nicely. I really wanted to see if another NBN user had found the same?!
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Lexi
(@lil_miss_lexi88) reported
@Telstra I have been trying to get my NBN connected for nearly a month. I am getting no help at all, they keep saying it’s ‘being looked at’. I’ve now wasted HOURS on this it’s ridiculous. You really need to sort your customer service out, wish I hadn’t switched. 🤬🤬🤬
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David
(@David12250816) reported
@EddyJokovich @abcnews Scott Morisson and LNP cabinet of incompetent MP's never heard of network performance reports such as outages, slow speed and performance of NBN in rural area where users drive many km to get mobile network coverage as better than NBN.
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Paul Nistico
(@PaulNistico) reported
@Telstra @Telstra Do you not see the irony in your ad yet the comments are regarding issues with your existing infrastructures, which I will add too. I bought a house Q4-21 <3km f/- CBD w/- an existing NBN line, which has not worked once since moving in, yet still receive same mthly bill
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BDubAus
(@bwrigley) reported
from
Sydney, State of New South Wales
Hey Telstra, what’s going on with the NBN services in Sydney Inner west? It’s been down for quite some time?? @Telstra #NBN
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eCellarDoor
(@eCellarDoor) reported
@sarahvmac No, we don’t and never have had Foxtel (as a matter of principle mainly!). If the cable is already there at your house, my understanding is that whoever you choose for the NBN will use that cable to deliver it as it will deliver the best speed.
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Mark💉💉💉
(@cruxzin) reported
@TMFScottP NBN is that crap in some areas that a disk is the fastest option.
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Angela McKenna
(@AngelMac61) reported
@BethanyinCBR @mjrowland68 @AlboMP It's a tragic event for those concerned. But the public is not interested in the intrigue. Dont we get enough melodrama on reality TV and Westpac ads? How about a focus on the issues of the day? Aged care, climate, housing, covid, NBN, wages, job security, WW3 and Ash Barty.
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Frost Farms
(@frost_farms) reported
@NBN_Australia No sorry, cut the spin! The same day that it was announced we received an email saying if you use over a limit even if on unlimited Nbn is going to check and could limit your service in the following month !
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Angela McKenna
(@AngelMac61) reported
@BethanyinCBR @mjrowland68 @AlboMP It's a tragic event for those concerned. But the public is not that interested. We have plenty of soap on reality TV. How about a focus on the issues of the day? Aged care, climate, housing, covid, NBN, wages, job security, WW3 and Ash Barty.
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The Masked OWL
(@mikeredes) reported
@Telstra I think it is the @NBN_Australia really bad lately. Pathetic quality.
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Rod Sayers
(@RodSago19502) reported
@lynlinking @independentaus @WgarNews Just another announcement by the #LNPCorruptionParty which should be worded better like this: "Well, we knew we were ******* the NBN with the fibre/copper blend but we strategically waited until the end of our term to promise to fix it because it will be left to the ALP to do it"
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Catriona Thoolen ⚛️
(@cat240359) reported
@NBN_Australia I got some feedback from my supplier, saying that you will 'restore' my internet by 7th July 2022 You are joking, right? That will be four months since your own people damaged the network, from the node to 24 homes, including mine. Postcode 3478