NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (9%)
• Total Blackout (6%)
• E-mail (5%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Perth, Melbourne, Adelaide, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, Dubbo, Warragul, Windermere, and Port Stephens.

City	Problem Type	Report Time
Brisbane	Internet	4 hours ago
Brisbane	Internet	2 days ago
Sydney	Internet	2 days ago
Perth	Internet	3 days ago
Melbourne	Total Blackout	4 days ago
Brisbane	Total Blackout	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nonny (@nonnygb) reported 4 minutes ago

  @Jenbox360 Nah that's not torture... I've finally convinced my ISP & NBN here there's an issue with my fibre connection with 40+ dropouts a day. It's taken them a month & 4 callouts to finally accept it's not my hardware or within my property. I was losing my mind.

• 
  Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported 4 minutes ago

  @sarlils23 History does not support that claim. Quite the reverse actually. You must be on LNPs' nobbled Copper NBN, because your claims & assertions, all apply to the deposed & disgraced, LNP Crime Org, Junta Puppets.😬👋

• 
  cockitythegalah (@jlmcmlxvii) reported 4 minutes ago

  @p_terg IT ordeal 😵‍💫 They got the NBN on today. Box nowhere near the computer and computer doesn’t have a wifi adapter. So I did the dash down the road and got them a 10m Ethernet cable and away they go.

• 
  w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported 7 minutes ago

  @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚡️Scott Hilditch ⚡️🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scotthilditch) reported 7 minutes ago

  @NBN_Australia down ahead of @MainEventTV #SpencerTszyu fight, wonder how I get a refund? @Kogan #newsnow

• 
  purana (@purana) reported 7 minutes ago

  @NBN_Australia still cannot connect a NBN service to my mothers location. Yet it says in website its serviced by FTTN, but here we are 6+ months (3 retail providers) and still cannot get a service. They blame construction, but what happened to project planning before that :)

• 
  🇦🇺Glenn McDonald (@Glenn_SoilAgro) reported 13 minutes ago

  If our @NBN_Australia is like this for the Australian census night, our family won’t exist as won’t be able to fill in the online forms… will have to drive down the road for mobile coverage. Can we have our old copper to node connection back?

• 
  Courty (@turocmit) reported 13 minutes ago

  @Starlink New ticket
Subject: URGENT – Unauthorised NBN destruction by queue-jumping installer
Write: “Installer jumped other jobs, took extra cash, destroyed my NBN infrastructure instead of installing Starlink properly and connecting devices. On top plan. Demand immediate fix, replacement hardware if needed, and investigation.” Not r e a l l y what I expected 2 bill periods in. One mobile phone connected. Arguing with grok about what’s possible and what isn’t.

• 
  Difficult Deb Campbell @Samsplace9 (@samsplace9) reported 17 minutes ago

  @Telstra well done. In an unprecedented occurrence after more than 40 years as a customer, Telstra staff - part of the transition team from ADSL to NBN - have, after a series of missteps, done everything single thing they promised to do yesterday. Thank you.

• 
  Polycarpus 🖤💛❤️🇵🇸🇺🇦 💉 (@PCL1703) reported 18 minutes ago

  @LloydRusse17883 @deemadigan So you also need government to get out of health, education, transport, policing, NBN, clean water, defence, emergency services, etc.?

• 
  Mark A (@MarkA5859) reported 20 minutes ago

  I really am angry the LNP rooted the NBN. Now I have to seriously consider Musk’s Starlink for my Internet especially since both Telstra & Optus have & are having issues.

• 
  VersionNaught (@nathan_knows) reported 20 minutes ago

  @strangerous10 A lot of people forget the NBN was in part to shift the fixed broadband service monopoly from Telstra.

• 
  Spider Mother Gwen (@GwenMotherS) reported 22 minutes ago

  @ClioAite Could be a nbn formating issue call ur provider and check something hasnt gone sideways with ur modems formatting or connection to the wider nbn network

• 
  Paradoxa (@Paradoxa18) reported 23 minutes ago

  @DavidJoffe64_2 @drkeithsiau rely on VicEmergency alerts are opt in/out only trouble now it relies on data no nbn here no wifi limited data for mobilenet just switch on to check so wrong to demand people have the latest tech just to get emergency alerts tech fails here +how many network blocked old phones

• 
  Johnnymoo1969 (@johnnymoo1969) reported 26 minutes ago

  @NBN_Australia @ausgov If I ran my business like you I’d be bankrupt - you get away with it - too bad I’m going to Starlink - hope Starlink puts you out of business - how about paying me for my leave day!!!

• 
  Cassy090909 (@Cassy090909) reported 30 minutes ago

  @shaunacohn @Starlink If there is no service in your area, it’s likely due to development, outage or missing database record. Check the NBN Rollout Map on their website. Verify your address. Your address may be missing. There is widespread NBN coverage on Gold Coast. Check their website.

• 
  Jack Koval (@jackkovaltrades) reported 32 minutes ago

  @CrashiusClay69 Damn dude, let's ****** ball.. I wish I could share my clip with you but I don't wanna doxx myself NBA. National TV. Sold Out Crowd. Swoosh. NBN TNT 🏀💣

• 
  Catherine (@Catheri09875779) reported 33 minutes ago

  @22thinkinggirl I tripped on a footpath in a Brisbane suburb,because it had been raised and not put back correctly by the NBN,the council fixed it that afternoon.Councils work,the problem is these are state roads in Victoria.Should the councils be asked to help out the new state government to get this major problem to a manageable level.

• 
  Marty Funkhouser (@PhilFunkhouser) reported 34 minutes ago

  @Bryan_APDS There he is, popping up again in his blue suit! Mr Copper Wire NBN $65billion. “No Bloody Network” he stopped a HFC roll out to install Prof. Alex Graham Bell’s copper wire from 1876. Famous words to Mr Watson, the first phone call. Australia let it happen!

• 
  Richie_Night Owl (@richardmelb05) reported 35 minutes ago

  @Optus Hi Jay, I dont think you can assist me, one of your optus colleagues has told me by phone, nbn is having an unplanned outage, nbn isnt saying how long it will last

• 
  Never vote LNP. (@LNPvoterfail) reported 36 minutes ago

  @GusLefty The LNP let the NDIS run away. Deliberately in an attempt to make it unsustainable and shut it down. It's what they do. Medicare. NBN. Veterans. Robodebt.

• 
  pigways (@pigways) reported 36 minutes ago

  @Batman2242 Much worse. Starlink is an infinely better service; higher speeds, low latency. NBN satellite cross subsidy alone is more than a starlink subscription. NBN satellites are EOL, they've contracted Amazon's Kuiper for replacement rather than proven starlink 🤪 They hate Elon

• 
  Kryptojigga🐐 (@kryptojigga) reported 37 minutes ago

  @nazzaokonkwo Millionaires in naira na millionaire? Because the value of a NBN now is -2. 5x under terrible Buharinomics. We are happy for the new entrants

• 
  SydneyCityTV (@SydneyCityTV) reported 40 minutes ago

  Here in Sydney, we're still waiting for the Nine Network's switch to a mostly MPEG4 multiplex which among other things, will bring with it 9LifeHD. No idea if they're waiting for NBN to move out before making that change or what, but I guess patience is a virtue in any case!

• 
  Raymond McKeown (@RaymondKeown3) reported 43 minutes ago

  It is grand final day for that very failed ex labor fool Pommie Stephen Conroy. At his presser he is lying his arse off. It is time @SkyNewsAust must dump this labor liar Conroy. Remember when he was the minister for the NBN his budget was $8.4 billion and a build time of 8 years Pommie Conroy is just another labor fail Enough @SkyNewsAust We do pay subscriptions to you Show us some respect!

• 
  Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported 45 minutes ago

  @Juzira You really should get Full fibre NBN History does not support that view, except in Hansons micro fringe cult & within Murdochs LNP Crime Org.

• 
  Aussie Phil (@phil_aussie) reported 54 minutes ago

  @SenatorWong We cannot even get NBN to come and fix a broken connection on a telegraph pole🤔

• 
  mick (@MickM_68) reported 57 minutes ago

  @Suburbia3121 I’ve had it for a while now Andy… you won’t be surprised to know the NBN in Romsey is crap! lol Starlink obv not the cheapest but it’s been an absolute game changer for us.

• 
  Richie_Night Owl (@richardmelb05) reported 58 minutes ago

  Our @optus NBN internet/Phone service problem has been fixed. My mother can watch online movies and music videos on youtube. The internet is her only source of entertainment

• 
  Dane Trethowan (@grtdane) reported 58 minutes ago

  @TimLooker @ABCaustralia I knew our communications system was down the tube with no stopping it when NBN bought the Copper Wire Network from Telstra and start decommissioning it, we should have had our Copper Network (which served us well) continue to do so along side Fibre etc.