NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Hobart, Adelaide, Gold Coast, Perth, Newcastle, Colac, Canberra, Bowral, Riddell, Old Bar, Maclean and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Gavin McKenzie
(@gav_mck) reported
Hey @Aussie_BB our NBN is down, your phone won't answer, what's going on please? @NBN_Australia
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Nick Lomman
(@CroissantPig) reported
@NBN_Australia It's been weeks since I've request NBN and still nothing :( I've called my provider who has assured me the ball is in your court and they have sent a request to have the service turned on but nothing. Moving into a place with a NTD installed shouldn't take weeks to connect 😟
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Ross the Refactorer 🏳️🌈🇦🇺🀄🐇
(@EnsignR) reported
Awesome. NBN outage. I've had more outages since moving to the (HFC) NBN than I had with more than a decade of ADSL. ..And it always seems to happen when I've got work to do.
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MeppyMan
(@meppyman) reported
@yqentertainment @Deanosim @Aussie_BB Mine has been going fine and I work long hours on lots of data heavy stuff. Maybe coincidence for you?. Sucks when stuff isn’t working. NBN is sometimes to blame, hope you get to the bottom of it.
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Bobby ****
(@bobby_wang_) reported
@NBN_Australia Hey NBN, this tweet isn’t a complaint, but a praise. Telstra NBN is blazing fast!
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Teddy Pocketwatch
(@MartinSosus) reported
@abcnews The NBN is so bad people are dying
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Gillian Dempsey
(@catedempsey) reported
@TenTen555555 @kimbakit @auspost Some things are "public goods" in economic terms. Privatising everything may sound like "free trade" but it is illusory. Things like the Post, the NBN and other core infrastructure are the kinds of things that should never be outsourced, because they will never be done properly.
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Darren
(@DoodyDarren) reported
@TurnbullMalcolm @auspost This same argument is why we have a public NBN, & why it must remain publicly owned. No private entity would willingly service the more costly areas of the country. Certainly not at the same price as cheap, easy to service areas. Yet the coalition opposed it, then nobbled it.
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trus0und
(@trus0und) reported
@Aussie_BB are you guys having an outage right now in Melbourne? My NBN just went down, and I cant get into the Aussie app or website even on mobile data! 😥
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Nanso44
(@nanso44) reported
@DavidGr07837209 @LesStonehouse Never did. Wish someone would do something similar on how much better off Australians would be if we had NBN/FTTH for reliable high speed internet - “mining tax” so called by Abbott had gone in to Government coffers instead of Gina & Twiggys’ pocket. We’d embraced Green Energy?
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Preston Towers
(@prestontowers) reported
Finally had enough of the NBN and fixed line internet going down without notice. Getting wireless 5G - living in a major city hub has to be good for something.
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Robert Fairhead 📚📖✍️🎙️🤔
(@tallandtrue) reported
@FiveFrogsBlog I've got Aussie Broadband, and it was borked in Sydney this morning, but their support app said it was due to an NBN fault. I blame Abbott and Turnbull!
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DGM
(@Earthflyer) reported
@Aussie_BB NBN seems to have gone down, as has the Aussie BB app and I can’t get to your web page (later attempts all on mobile 4G). Postcode is 3121. Do you have a major failure atm
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Joel
(@joel_verhey) reported
@Aussie_BB I've been having ongoing internet issues since January and you still have not escalated my issue to NBN. Now my service is completely down, your call centre is unreachable and website is "undergoing maintenance". I'm on the brink of cancelling my service.
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Tara Poole
(@TeeKayP) reported
@australian I wish she would take over the NBN. Seriously bad service. Leaking money everywhere. Run by Tory mates who milk it of cash in bonuses.
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Ms Anne Thropé
(@TinyButMighty17) reported
@fiddy_kay State wide? wow .... Im with Aussie, and they are generally quite good (just let down by NBN)
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Colin needs naps, badly
(@AbstractCode) reported
@LaceySnr @Aussie_BB They got all the way through lockdown, I’m not going to complain about a single outage that might be the NBN’s fault.
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Mark Powney
(@mpowney) reported
Is anyone else on Aussie Broadband experiencing an outage to home Internet NBN services?
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Stuart W
(@StuWalker88) reported
@TurnbullMalcolm @MikeCarlton01 @auspost I don't remember you ever saying **** like this when you were PM. Why couldn't you tell the truth then? Did you gut the NBN to help out Murdoch?
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Sebastiaan76
(@sebastiaan76) reported
@Aussie_BB what's going on? Outage in the middle of the work day. Your app is rubbish and just hangs and your phone lines are down. How do I get help? #aussiebroadband #outage #nbn
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PrepforInterview
(@PrepInterview) reported
@Aussie_BB no internet even though there is NBN connection. Is there network issue for Richmond 3121?
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bcworld
(@bcw0rld) reported
@Aussie_BB ...what's happening? Have lost NBN service and your website and app are also unresponsive.
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Michael de Bruyn
(@michaeldebruyn) reported
@Aussie_BB I reckon once a month for the past six or more months I have an outage with AussieBB. This one is different as I don’t think they can pin it on the NBN
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Ben
(@benjiwootto) reported
@Telstra hi is there an issue with NBN in the Eglinton area in NSW?? Someone mentioned issues on a group Facebook site 6hrs ago. Been at work all day and not working properly since been home for half an hour.
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Ms_Stevenson
(@Ms_Stevenson_VP) reported
@Internode Hello friends. Any known outage in Cammeray 2062? Either for Internode or NBN? I've not received any billing / over usage reminders. Thanks.
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Rage
(@RageBruh) reported
@NBN_Australia thanks again for ******* up yet another stream with your garbage infrastructure. Don't bother trying to reply and be nice. Nothing will change. This entire countries infrastructure is rubbish.
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Alister Newstead
(@AlNewstead) reported
@Aussie_BB hey there, our NBN connection has gone offline - ditto app and website. Can you confirm there’s an outage?
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Ms_Stevenson
(@Ms_Stevenson_VP) reported
@Internode Checked now and not an NBN issue either. Thanks for looking into this for us. Time to ring out techy friend. :-)
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Bishop Chairleg2
(@chairleg2) reported
@shuboogie sounds like my nbn. It used to go down whenever it rained.
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Paul Cooper
(@trooper200) reported
@Aussie_BB Hey guys, what's going on? NBN service is down, the app is down, the website is down, and your phone number isn't connecting.