NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Sippy Downs, Perth, Adelaide, Hornsby, Mandurah, Mackay, Cairns, Moruya, Gympie, Gold Coast, Gawler and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Camellia
(@Camelli79450301) reported
@sooozees713 I can honestly say I haven't voted LNP since '94. Labor will fix the NBN but will be crucified for it. Any time they fix a problem this happens.
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Kel Radford♿🇦🇺💉💉💉
(@kel_radford) reported
@MrKRudd Kevin what we have at the moment with slomo is a true disaster, he is driving us down a mountain. The NBN you designed has been turned to crap. It doesn't work like it should. In my area Redcliffe they are constantly have to fix it. I wish we still had you in gov. I really do.
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Jerrrrson
(@Jerrrrson) reported
@TroyBramston @LalitaMathias Conroy who was so desperate to get NBN numbers up he did a deal with Telstra so they’d drop their PSTN phones and force all their customers over to NBN phones. He got his numbers up, for phones not internet, and old people ended up with a phone that didn’t work in a blackout.
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0xbb
(@bachovski) reported
"An unplanned power outage is affecting the network" since 8am. @NBN_Australia any updates or ETA on resolution?
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🧔🏻♂️ M I K E
(@yomikestevens) reported
Grrrr mah nbn is down
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Avoid crowds, interiors, chatting. Eric Lindsay
(@ericlindsay) reported
@ElMuggs I can’t imagine any reason why Services Australia would want to contact me. However sometimes government bodies decide they should help out somehow even without contact. You found a better page to look up than I did. Mind you, NBN died here around 10 a.m.
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Jonathon Nunan
(@jonathonnunan) reported
@BazzaCC Agreed. But I guess @AustralianLabor are looking at a full suite of, pay rates to increase i.e. nursing home staff, funding to restore (i.e. NDIS, Medicare, ABC, CSIRO etc.), LNP problems to fix (enviro, NBN) new investments etc. Picking their battles, within a budget? Tough gig.
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Pete Perth
(@peteperth) reported
@gil_hardwick @AlboMP Is training more nurses a strange concept to grasp? NBN shouldn’t even be an issue in 2022 - your lot wrecked the concept from the beginning. Go further back & Howard sold the entire country’s network of underground comms conduits to ‘balance the books’. Still costing us.
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Ty
(@ytc8438) reported
@PaulHaw76924422 @BenWoodSay @SenatorWong You have no idea. 5G is ****, not super fast, is slowed by congestion and distance. Starlink is owned by Musk and is even slower. And US has 1 Gbps fibre for cheaper than NBN crap in Aus. The US is also bigger than Aus. LNP ****** it up, Australia has ******** internet
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its_braddles
(@IBraddles) reported
@Telstra Can someone please tell me why i’m being given the run around when all i want is my internet to be fixed, have had constant dropouts since 30/03/22, and keep getting told “it’s NBN’s issue, it’s Telstra’s issue” oh and the blatant lying from the faults staff, yeah…..
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Phili
(@MgamesTb) reported
@pumbaalicious1 That seems like an issue on NBN's end or it could be a faulty modem.
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Paul Hawkins
(@PaulHaw76924422) reported
@ytc8438 @BenWoodSay @SenatorWong Other nations your compare against have larger populations and are not spread out like Australia… so you support wasting money on nbn to a house 100 km near their newest neighbour …you cannot compare australia against other nations as it is idiotic
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Angie W M
(@AngelaWallisM1) reported
@NBN_Australia @bachovski At first it wouldn't connect at all just north of Woolgoolga, now it's agonisingly slow. The NBN service here is atrocious: always slow. Welcome to technology in Australia.
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David Ward
(@Farmer_Dave999) reported
@farmagro1 Many farmers not only love tech but couldn't get things done as efficiently as they do currently without it Even more would be used if they had access to cheaper & faster internet, rather than the current NBN satellite service provides
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Tom TheTabbyCat
(@TThetabbycat) reported
@missrobinson It depends what “things” they have in mind. Some might be confused as to what level of government does what. Some might want a juicy spot of barrelled pork. Others have some genuine federal level issue that particularly presses hard there locally (e.g. bad NBN, etc)
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k.carr
(@kcarr_52) reported
@FixBushInternet @RegionalHub wireless? i wish...there is nothing worse than a bad operator who wont send out NBN contractors at their cost..those speeds promised and paid for the non premium product, never happen!! time government took action on itself, cutting costs so it costs consumers more...
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Richard Baha
(@richardbaha98) reported
@Optus some terrible service via the live chat. assured the nbn technician would arrive and install between 1pm and 5pm today (as scheduled), they never arrive (no one calls us either). my partner and I cannot be home tomorrow due to work. terrible service.
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Brilliant Mate
(@MateBrilliant) reported
NBN outage for large area of Hughesdale 3166 not resolved after 24 Hours. This is not service in any form.
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Robert Anderson
(@RobertA888888) reported
@JoshFrydenberg @2GB873 No thank you. Did they raise the record deficit? The $5.5 billion to the French? The job keeper gift to big companies? The cost to fix your NBN stuff up? The need to raise taxes to pay for all these stuff ups.
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lina
(@linamitri_) reported
So I’m meant to be WFH today so I slept in, only to wake up with a text message saying our NBN and 4G are going to be on and off all day bc of emergency works ahahaha *******
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Dogsman
(@bulldoglegend) reported
@itsnotkattt The LNP thought it a good idea to cut the crap out of the NBN because their leader at the time thought the internet was only good for downloading music. Think about that on May 21 and hopefully your watch will be updated by then
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Nikki S
(@Nikkis0414) reported
Are we living in a third world country? I live in Balmain and my Internet is out along with a number of other people in my street. My service provider has said NBN can’t guarantee that they’re going to even look at the fault for 30 days. Are you kidding me? What a joke! #NBN
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Eshan Bhide
(@eshanb) reported
@NBN_Australia, could I please get a response. You have an entire area in #castlehill without internet and there is no transparency on what is going on. Why is there no SLA on restoration times? What other areas are experiencing outages and what is the common resolution times?
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Ty
(@ytc8438) reported
@PaulHaw76924422 @BenWoodSay @SenatorWong You have no idea. 5G is ****, not super fast, is slowed by congression and distance. Starlink is owned by Musk and is even slower. And US has 1 Gbps fibre for cheaper than NBN crap in Aus. The US is also bigger than Aus. LNP ****** it up, Australia has ******** internet
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Christine Phillips 💧🔥😷 🐀 👿Bots Trots✳️✳️✳️ ✳️
(@cscviews) reported
@oakenchair Hope it will be … if Labor fix Medicare and increase the pay rate for GPs which hasn’t shifted under the LNP you might see some willing to move. Improving the #NBN and regional infrastructure will also help. Take care
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kerry
(@kerryha13944940) reported
@ObservationsG @Connundrum54 I think they built one or two but we’re never finished , had a lot of that from Labor . Like the NBN that was hardly started when Coalition took over. I see they want to have a second go at stuffing the NBN
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Ty
(@ytc8438) reported
@PaulHaw76924422 @BenWoodSay @SenatorWong Already did. School Halls, upgraded the Hume Highway, Pacific Highway, Bruce Highway, built the Interstate Rail Network. Why did the LNP wreck the NBN? They've done nothing, but destroy, destroy, destroy. The county's turned into an absolute ******** with 3rd world internet.
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🐧 🐈
(@MrPenguincat) reported
@JackTar28614525 Want to read my last NBN report of a 8 day outage? This is what the NBN supplied to my ISP. Outage start 7am 30th of March. Day 2 tech arriving on site 8am March 31st. Day 3/4/5/6/7 Tech arriving on site 8am March 31st. Service restored 31st of March 5:31pm.
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OK Boomer
(@PaulDav17392250) reported
@BrendonOConnor8 @glenpen60 Going down that examining the books furphy is just rehashing the tired old debt and deficit disaster which denies the commonsense of MMT. Labor wont have a cent to spend on improving aged care NBN NDIS Medicare and every other thing. What's next, core and non core promises?
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Ty
(@ytc8438) reported
@PaulHaw76924422 @BenWoodSay @SenatorWong NBN is an off-budget item, idiot. LNP doubled the cost with copper. Enjoy paying more for the shittier internet than some 3rd world countries have. Labor create Infrastructure Australia dumbass. You should know this since you're an employee.