NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (78%)
- Wi-fi (12%)
- Total Blackout (5%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Adelaide, Brisbane, Perth, Dubbo, Arumpo, Bundaberg, Taree, Rosalie Plains, Campbelltown, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Wi-fi | 2 hours ago |
|
Melbourne
|
Wi-fi | 7 hours ago |
|
Adelaide
|
Internet | 8 hours ago |
|
Adelaide
|
Internet | 12 hours ago |
|
Sydney
|
Internet | 12 hours ago |
|
Sydney
|
Internet | 12 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Roz🌹✌️🕊☮️✨️💜🎶💎 (@rozywhitelight) reportedDvds vs streaming; no ads, the older productions were often better, no issues with nbn or internet buffering etc!! Lets face it. Tech has ruined alot of good things including creativity
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Never vote LNP. (@LNPvoterfail) reported@GusLefty The LNP let the NDIS run away. Deliberately in an attempt to make it unsustainable and shut it down. It's what they do. Medicare. NBN. Veterans. Robodebt.
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Solaris (@AussieSolaris) reported@GearlessRoe I need internet, I'll go nuts without it. Heh. I miss gaming, waste of time as it was. I need some connection to the outside world, as much as I like/need my solitude. There is one section in this place where I get signal good enough to stream/use the internet well enough. Everywhere else is essentially dead. Miss being able to use the phone in bed, have to hotspot it & put it in one specific spot & use the PC now. See what happens/what I do these coming weeks. If I don't leave here/get kicked out for breaching them, and I can get more dollars in, Starlink will be the way. In theory. Shame though, $85 a month for only 100gb is an oof. My NBN plan with unlimited data at the last place was only $70 a month. Without further dollars/income, cannot afford. Will have to sort something soon. My entire situation right now is *not* sustainable.
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🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reportedMy @NBN has been down since 9am & they won't come to fix issue till Monday - 4 days (2nd time in 2 wks)! My Telstra hotspotting is weak. Time to hook up with @starlink Issue here is local installer charges an arm/leg etc to install sys on roof etc. I may have to suck it up.
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🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported@desmondbratcat @nbn @Starlink In a sense its not the ISPs fault, its the NBNs fault. The problem as per last week, an NBN tech came out to connect someone in my complex. Seems he unplugged me at the pit. I don't know why we still have ISPs when they just default to the NBN to come out & fix the issue.
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The Truth Always Wins (@TTAlwaysWins) reported@LCHF_Matt I had this same NBN box when I was with Optus internet. I got rid of it when I changed to full fibre with Aussie BB. I hated Optus, but I have to say, the NBN box itself never failed in all the years I had it. Will be interested to hear how you go with Starlink
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Johnnymoo1969 (@johnnymoo1969) reported@MadsMelbourne Booked @NBN_Australia on Monday - said they’d be there between 8-12 - took day off and no one turned up - incompetent govt that doesn’t give a **** about people’s time - @Starlink here income - FU NBN
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Mash Potato (@Wise_Spud) reported@TopherField I cancelled my NBN service after the council changed my address, and updating the NBN details proved too difficult. The address mismatch caused constant disconnections. I’ve since switched to wireless internet. Won't go back to NBN
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Jonesy (@z51588) reported@MrBrokenEyes Yes!!! I was just searching for exactly the same thing as my nbn has conveniently gone down right after the alert.
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Greg Aitken (@wildweasel99) reported@WindwardAI Since my gubbermint won't save me, I'd better **** off the NBN and pay double for Starlink.
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the Black Sheep (@rivet0011) reported@theheraldsun NBN had a chance but on purpose provided a rediculous garbage service backed by a corrupt corporation of a govt. Just look at their failure ads blaming a jug or toaster. They really wanted it to all fail & succeeded at it
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Nick Hendrix (@hendrix_uk) reported@bazzacc2 Including Malcolm Turnbull who changed the specs of the @NBN_Australia from FTTP to FTTN, thus relying on old copper to transmit from the node to the dwelling It slowed down our broadband speeds significantly to save a few dollars How many billions have we lost in productivity?
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🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reportedStill sans @NBN_Australia They came out Monday, identified the issue & refused to fix it. Told them that I was over them & that I'll be signing up with @Starlink Looking forward to receiving my kit from Starlink soon. Hotspotting with my @Telstra mobile is 1/2 speed of a snail. Painful much. Going crazy. Don't need this stress.
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Jamie (@jamieeedward) reported@Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor
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AJganetti #WWG1WGA (@AJganetti) reportedI HAVE NBN 500 DOWN 50 UP FOR $80 A MONTH
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Rob Khouri (@Robkhouri) reported@Devodavo2 @Your_Avg_Punter $500 billion was spent on saving 800000 jobs during Covid. And let's just ignore unfunded NDIS & NBN **** fights.
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Dwarfer66 (Perth COYS) (@dwarfer66) reported@skhafiz @Verifone @NBN_Australia You complain so ******* much, if this country is not good enough for you, **** OFF BACK TO YOUR ********!
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Peter OBrien (@PeterOB24979769) reported@MrKRudd Imagine listening to the idiot who gave us the NBN. Cost billions. Did nothing. And now Starlink supersedes it with faster speeds, total coverage and zero cost to the taxpayer. Kev, you’re a numbskull.
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Jonathan Wilson (@jfwfreo) reported@immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)
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Atton-Risk (@AttonMathews) reported@Mick55629336 @LNPvoterfail @SistaRuthDOPD On the surface that does indeed ring true and in principal you really aren't incorrect. Problem is the councils are broadly right to refuse. Australia has 3 levels of government of which they are all disconnected. The feds hold the purse strings, the states build everything the councils regulate on a local level. We have migration today because the federal government doesn't have to eat the cost or suffer the consequences directly. Building up not out is in fact good urban planning. The problem is that is not only not what is going to happen. But structurally as it stands that is practically impossible. Since to make this actually work you would have to move away from car dependency into walkable cities PT and the rest of that. All of this is going to cost money and the federal government is being crushed alive by non means or capacity tested entitlement programs. Extremely expensive and inefficient road infrastructure a poorly executed nbn(thanks lnp). A deeply outdated and small railway network with mixed gauges. Along with a very very expensive electrical grid. Effectively the federal government is out of action in this regard. Because of what are deeply systemic failures allowed to compound upon each other. They can't spare the cash required to execute upon building up rather than out. State governments are forced to absorb these rent seeking migrants. Attempting to build housing on infrastructure they cannot afford upgrade designed around medium to low density housing. While councils being mostly directly connected to all of this are sometimes inclined to play the veto card as they should. This entire migration program can be made to work that is true but practically that is impossible. Thus it really should just be canceled as there are more critical systemic problems we face.
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Paradoxa (@Paradoxa18) reported@DavidJoffe64_2 @drkeithsiau rely on VicEmergency alerts are opt in/out only trouble now it relies on data no nbn here no wifi limited data for mobilenet just switch on to check so wrong to demand people have the latest tech just to get emergency alerts tech fails here +how many network blocked old phones
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Nirgal451 🇦🇺🇺🇦 (@Nirgal451) reported@cmkusher We’ve had terrible governments for 25 years. No real economic reforms and throwing tens of billions at poorly thought out thought bubbles like NBN, Inland Rail, Snowy Hydro 2.0, NDIS etc etc
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Face Palm is the new Face Book (@facepalm8355) reported@LeeroyLives @AngusTaylorMP So looking at that graph, the trajectory of expanding debt started under rudd and gillard and never went down Sounds about right. Looks to start that trajectory after the nbn started construction and ndis came about.
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Paul Galea (@VK4PWG) reported@TopherField I tried for 6 months to get my faulty NBN fixed (FTTN - copper/xdsl for the last 0.9km). NBN blamed the retailer who blamed NBN. I gave up and put in Starlink and have never looked back (4 years ago). NBN dug up the street 2 years ago to install fibre to the premises - I have a pit at the boundary of my property. My property is marked as 'NBN Ready'. Problem is that they never actaully pulled any fibre in the street !! The NBN is a huge scam.
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Peter Harvey (@eklektos) reported@NBN_Australia You had techs working near my address and I now have no NBN connection. Call has been logged with my ISP but to disconnect a connection like this shows poor workmanship in your technicians. This is unacceptable.
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Maddie Latham (@MadLatham) reportedMy phone reception has been having issues, yesterday the nbn carked it and I got spat on (my bag) by someone in Footscray. I’ve ordered $60 worth of coffee this morning, had 2 long blacks and I’m about to walk the dog in the rain and go to a bathhouse this arvo.
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Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported@sarlils23 History does not support that claim. Quite the reverse actually. You must be on LNPs' nobbled Copper NBN, because your claims & assertions, all apply to the deposed & disgraced, LNP Crime Org, Junta Puppets.😬👋
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Face Palm is the new Face Book (@facepalm8355) reported@LeeroyLives @AngusTaylorMP So looking at that graph, the trajectory of expanding debt started under rudd and gillard and never went down Sounds about right. Looks to start that trajectory after the nbn started construction.
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shauna cohn (@shaunacohn) reported@Cassy090909 @Starlink Be alright if we could actually GET NBN!! Did you know some areas still don’t have nbn and so are at the mercy of ineffective private companies charging money for a half arsed service - try Gold Coast Coomera for example - noooothing, starlink charge up an upfront fee of $1365…
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Doug Hendo (@DougHendo) reported@TopherField The NBN started in Broken Hill my refrigeration systems on the towers where the only ones running when it hit 45c. They rang me up and said how come mine where the only one still working. Because I used Temperzone Australian Airconditioners with adjustable head preasure I increased. I didnt tell them all they had to do with the other was remove the thermistors off the head preasure on the American systems.