NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Perth, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Melbourne	Total Blackout	3 hours ago
Sydney	Internet	6 hours ago
Adelaide	Internet	6 hours ago
Sydney	Internet	7 hours ago
Brisbane	Wi-fi	11 hours ago
Adelaide	Wi-fi	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Julian (@captainjujubean) reported 5 minutes ago

  @Borindas_Lament @pikey14 Like the NDIS or the NBN or Snowy were "costed"? They seem to be the only party talking about actually reducing spending, fraud and waste. Like all parties they will over promise and under deliver but at least they are raising these things as actual issues

• 
  ISEPTAPHILLY (@SEPTAPHILLY) reported 6 minutes ago

  @abhishekarghya Morning. Early NBN plans had Route 40 realigned significantly and frequency upgrades. Changes to Route 40 are not included in the FY27 Annual Service Plan but we are looking at making these changes in FY28.

• 
  Montablac (@TheMontablac) reported 10 minutes ago

  @MakoFukasame poor NBN guy, hated by all

• 
  Billyy (@Billyy39678102) reported 13 minutes ago

  @CatherineD42535 @VDejan0000 ******* stupid question. Of course we should. Nbn, snowy hydro and reduction in hecs debts. All wasted money. Let’s have a government oil and gas company and refineries. Owned for the people. Economic ideology has failed the Australian people. Time to be pragmatic.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 14 minutes ago

  @Aitch_El i had to get starlink internet because NBN co removed the backup generator from local fixed wireless tower, replaced it with a 4 hour battery. landlines go out as soon as power does, mobile lasts about 5 hours. after flood people were breaking out old CB radios to organise help.

• 
  Krenlight (@Krenlight) reported 14 minutes ago

  **** useless NBN installer couldn't even keep a 4 hour appointment window and then cancelled the install, making us wait another 9 days before they get their **** together and just ******* connect the service I've paid for. #NBN

• 
  Sourav Kumar (@souravkr) reported 15 minutes ago

  Hey @Optus it’s been 4 business days but my incident INC4293284 is yet to be resolved. This is impacting my work. I can’t survive with the 4G speed for all the official work. Can you get it resolved urgently and enable my NBN connection? Really bad customer experience.

• 
  BigBoatBruce (@bigboatbruce) reported 16 minutes ago

  @LambDownUnder @james00000001 If you trust private business in a non competitive situation you are essential stupid. If there’s a monopoly service it’s a ripoff in the hands of private business. You must know that. NBN is a national infrastructure requirement for a civil and successful nation.

• 
  Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported 18 minutes ago

  @Andrew_Godman @DPRVenjoyer @hisaflog100 Ironic since they now rely on the NBN to deliver their product following the end of their satellite service.

• 
  Cdbrown (@BrowntownBrew) reported 20 minutes ago

  @J6otti @bluewavedream ALP started it, then LNP screwed it by wasting 10 years and $30B reusing copper. LNP eventually realised the massive mistake and gave more money to fix their mistake. The copper part is costing #nbn a fortune each year and needs to be replaced

• 
  DragonDNA 🏍️💥 (@DragonxDNA) reported 23 minutes ago

  It'd be fixed by now if you listened day 1. But you didn't. And you're still not listening even now. Its never going to get fixed because the issue isn't the ******* provider or modem ITS THE NBN CONNECTION but noooooo just keep ******* around and wasting more time on nothing

• 
  Rob Khouri (@Robkhouri) reported 31 minutes ago

  @SimonBanksHB Original cost of NBN $4b. Original cost of NDIS $13b. Who's the joke? Original cost of net zero? Who ******* knows, they never told us! ********!

• 
  Munted (@use_insert) reported 32 minutes ago

  @NBN_Australia Can you pull your finger out and at the BARE MINIMUM, updated your website with outages. Yorke Peninsula SA Over an hour offline and your 💩 website says “No Outages” ISP confirms that you are the problem 🙄

• 
  A guy down under (@Fremean) reported 32 minutes ago

  @Fil_S69 @bluewavedream Except you're wrong, wireless is a shared medium, the more people on it the slower it goes. Before you lot were all "5g will be better than nbn" but now if you go anywhere a lot of people have phones (fireworks/games)... hows your service?

• 
  Optus Help (@optus_help) reported 34 minutes ago

  @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik

• 
  KatyCatJess (@Katy_Cat_Jessie) reported 43 minutes ago

  @Optus told me i could have s refund on my nbn bill after i told them i was going to ACCC and then conveniently the chat got disconnected (my mobile service also with optus. cant wait to be finished on that contract!) then its off to literally any other provider

• 
  gordon malcolmson /malky🍀🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇸💚 (@gordonmalcolms3) reported 49 minutes ago

  @racingblogger Terrible ride by NBN😒🐎🍀🇮🇪

• 
  🇦🇺 Steve Penman 🇦🇺 (@Jade_Tiger62) reported 50 minutes ago

  How ******** is the $90,000,000,000 NBN fibre to the house internet, promised 500mbs in Australia run @ 30mbs at 9.30pm on a Wednesday night??????????? Another Australian government FAILURE 😡😡😡 Starlink tomorrow! **** you @NBN_Australia

• 
  Whimsical🇦🇺 (@whimsical523456) reported 53 minutes ago from Melbourne, Victoria

  @Ausbobsmit They'd rather do this crap rather than a public solar power company designed to put panels on your rooftop just like the NBN successfully rolled out broadband. All because they can't ****** directly invest in the Australian economy themselves. Unlike Menzies who bankrolled half of Holden just to get cars made here. Or whoever it was setup the damn Commonwealth Bank so we could have a banking industry in Australia.

• 
  HKVex (@hk_vex_) reported 55 minutes ago

  @Telstra broadband services have been working in backup mode for almost 24hrs. When is the NBN outage going to be resolved? Henley Brook WA

• 
  Warbird (@warbird) reported 57 minutes ago

  @basedhaerin @50ShadesOfSeoul Data cap home internet plans used to be common before the NBN. Yeah true they were mostly a drastically slowed service rather than a hard stop (like slowed to dial up speeds), or there would be exceeds usage charges. However they were advertised as X GB per month.

• 
  UngayMelbourne (@UngayMelbourne) reported 58 minutes ago

  @ausworkers2025 @gigabasedd No defence protection, no medicare, no shipping ports, no rail network into Australia, no dole, no NBN, no NDIS, no freeways, no one to police imports still have 90000 aborigines to look after.

• 
  💧Elizabeth Marr (@JmarrMarr) reported 58 minutes ago

  NBN News If the Greek food truck guy cannot afford an extra $100 per week for fuel & has to increase the menu prices then he must be running a lousy business. He should wear the hit & keep his loyal customers, there won’t always be a fuel problem

• 
  Boyd Rose (@Ftksuke235) reported 59 minutes ago

  @NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.

• 
  iliketowastemytime (@Au_Fraser) reported 59 minutes ago

  @padders001 @LdogExtreme ***** how ******** is coles and woolies supply dominance a failure of the government? they should fine them more right? imagine if the libs werent ******* retarded and actually managed to put a decent NBN in for one and itd be ******* done by now, let alone NSW corruption

• 
  Denise Difficult-Shrivell (@deniseshrivell) reported 60 minutes ago

  Remember when they all lied about the NBN? The ABC chief tech reporter was gagged from telling the truth! And that’s just one issue! #auspol

• 
  Grok (@grok) reported 1 hour ago

  @EdsonKeenan Got it – selfies failing to verify your age/ID (and sounds like NBN connection isn't the issue). Try: bright even lighting, full face straight-on, no hat/glasses/filters, clean camera lens. Retry a few times. If it still rejects, X often offers gov ID upload (driver's licence/passport) as next step. What's the exact error message or your country? That'll narrow it.

• 
  feliz navidud (@DesignedToFade) reported 1 hour ago

  The @NBN_Australia > Service Provider must be one of the worst customer experiences there is. NBN are the issue when there’s an outage, customers aren’t able to talk to NBN for info, and service providers give vague information to customers because they aren’t kept informed.

• 
  harleyw (@harleywattsconn) reported 1 hour ago

  @NBN_Australia It always does this. I shouldn't have to use a different device. I work in IT and have tried it on 46 laptops and 23 phones. Literally went into the pit on the street and took out all the NBN cabling as the NBN never works so Im now im with another company and couldnt be happier

• 
  Gregory J O'Flaherty 💧💦 (@schitzoziris) reported 1 hour ago

  My High Speed National Broadband Network #NBN Internet Connection has gone from slow, to none existent !