NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (78%)
• Wi-fi (11%)
• Total Blackout (5%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Perth, Arumpo, Dubbo, Hobart, Melbourne, Adelaide, Brisbane, Bundaberg, Taree, Rosalie Plains, and Campbelltown.

City	Problem Type	Report Time
Sydney	Internet	1 hour ago
Perth	Internet	3 hours ago
Arumpo	Internet	6 hours ago
Sydney	Internet	12 hours ago
Dubbo	Internet	15 hours ago
Dubbo	Internet	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Winstonia Applecart - Suburban Slave🌈 (@WAppleyard) reported 4 minutes ago

  @Posterboy104 @TerpsMLC So just like what happened with the NBN with copper replacing fibre optic cost cutting that line will be forever a half arsed service.

• 
  LCHF Matt (@LCHF_Matt) reported 6 minutes ago

  Update. Dodos from NBN came back to tell me it’s my fault and nothing to do with them. Well! Problem solved. It will not be because of them come Thursday, Starlink install day.

• 
  M 🦋🦋🦋🦋🦋 (@ThatAussieMel) reported 10 minutes ago

  So much for being notified of when the team were coming @NBN_Australia now I don’t know what’s happening with my connection as I’m interstate and my mum couldn’t hang around to see out what they were doing.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 13 minutes ago

  @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

• 
  Amicus Curiae (@AmicusCuri99068) reported 14 minutes ago

  OR they could say? Starlink is the same OR cheaper and gives better service! while our sat service costs a LOT for lousy speeds and is ****** if? it works at all Elon Musk cashes in on Australia’s NBN fail Bush families are being forced to pay the world’s richest man for basic phone coverage, as Australia’s bungled NBN rollout leaves dangerous black spots across the regions. Paywalled Tiset

• 
  Rob Khouri (@Robkhouri) reported 15 minutes ago

  @Devodavo2 @Your_Avg_Punter $500 billion was spent on saving 800000 jobs during Covid. And let's just ignore unfunded NDIS & NBN **** fights.

• 
  VISION 🇦🇺 (@Vision_iii) reported 15 minutes ago

  @Ryantlon @MarkDiStef How can land prices go down? Council contributions are up, electrical infrastructure costs are up, sewer/water infrastructure costs have more than doubled, NBN costs are up. Council/state requirements are significantly more. Cities are landlocked with land become more and more scarce. Impossible for land cost to go down. As to deregulation, what deregulation? They introduced the regulated design process and you now need to get a PCA who asks for a BCA report from a BCA consultant who demands fire penetration reports, fire engineering reports, facade reports, wind reports, waterproofing reports and waste reports. And that’s just BCA. A task that was previously performed by one consultant now needs at least 8.

• 
  Move Your Car (@ColinSchumway) reported 16 minutes ago

  @TopherField I signed up to Starlink precisely because of the NBN, and the way broadband is handled in this country. Got a technical issue? 9 times out of 10, NBN need to fix. But there is no direct line to them - you have to use your ISP as a middle man to send messages back and forth. Something gets lost in translation, start over. It is an exercise in frustration. The last words I said to my previous ISP ("Aussie" Broadband) was "you just made a very good case for Starlink. Cancel my account" Been on Starlink for almost a year. Not one single drop out, great speeds, even online FPS games run great. TLDR: **** the NBN

• 
  Neil Cambourne (@Neilsy58) reported 22 minutes ago

  @NBN_Australia hello , we had a scheduled upgrade in our street in Manly Vale yesterday and since the NBN team left none of us have internet access. Your website says unscheduled outage. Not very good service to be honest

• 
  Peter Leversha (@PeterLeversha) reported 26 minutes ago

  @Johnuh9d @AvidCommentator The NBN is expensive crap. The NDIS has turned into a complete rort. The GFC was an American housing crisis that had very little to to do with us. The pandemic was an over reaction. They've blown the lot. Money wasted with zero return on investment. Both parties are responsible for this mess and all I see for the future is higher unemployment and a low currency. It's going to be a double whammy. We are already in a per capita recession. The country needs some serious reform and it needs it right now..

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 28 minutes ago

  @MichaelRuyg yep, when they built the NBN fixed wireless tower, that carries optus and vodafone as well, it had a backup generator. then the tower got "upgraded" with 6 months of regular outages and then next power outage we discovered the backup generator and the ability to call 000 was gone

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 29 minutes ago

  Damn, my NBN has been down since noon today. I'm hot-spotting for now, but it's painfully slow down here. Probably the final straw ... if they don't fix it by tomorrow morning, they'll just convince me to embrace 💫 @Starlink not that I need convincing ✨

• 
  Nick (@Nick40156474438) reported 29 minutes ago

  @Willygc13Will @JimThom90458694 really ? $45 a month for the first 3 months and then $75 a month and its twice the speed of the NBN plus its never been down since ive had it. Ive been paying $78 a month and it goes down for a few hrs just about every single day with the NBN

• 
  RedPocatto (@RedPocatto) reported 30 minutes ago

  @kicksupport Australia NBN did me *****… Internet was down for 4 days. My streak is destroyed. 😭👍

• 
  Jo Tan (@8jotan8) reported 34 minutes ago

  @iiNet internet has been down since Saturday… ref: 500039344 Love the no show today 1pm to 5pm! I had to call you to find out? When are you attending the basement for 308 Pitt st?? Line sync is still down! It’s 2026 #outage #internet #nbn

• 
  Dwayne (@CtrlAltDwayne) reported 36 minutes ago

  @loftwah They didn't even finish the NBN 1.0 so it makes sense. One of my mates had an NBN contract and he got paid stupid amounts of money and he said he'd finish by 2pm, took long lunches and could push appointments by saying he was too busy. Zero oversight. Huge rort.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 38 minutes ago

  @STEVEFI14205588 when power and all communications services were out for 6 days after last flood my ISP disconnected my NBN service because i could not go online to pay my bill because the NBN and all mobile service was down. ironic that even when there is no service we still have to pay for it.

• 
  Pauly D (@DK_Flipper) reported 38 minutes ago

  @KatyKray73 NBN, steered us through the GFC trouble free, dismantled Howards work choices rubbish, introduced paid parental leave, biggest increase to pensions since federation, funded the digital education revolution, withdrew all Australian troops from the Iraq war....

• 
  @JPVanga (@jpvenga20579) reported 39 minutes ago

  @jera_nichols @jackieaus @Starlink I'm Northern Beaches Sydney. The slightest change in the weather or HAARP signals - Chem Trails, all affect the signal which drops out as a result. It also drops out at 6.15pm EST most evenings. I run another NBN service in tandem as I run an internet based business from home.

• 
  Topher Field (@TopherField) reported 39 minutes ago

  I've said time and again that the NBN is a white elephant, and that it would be destroyed by competition... IF competition were allowed. Of course like-for-like competition is NOT allowed... the NBN have a monopoly on wired internet... but guess what? They're STILL being out-competed by the private sector anyway, because wireless technology has come a LONG way fast... After all the tens of billions we've spent, Australia still only ranks 43 on internet speeds (worse on some lists, I'm being generous) and still users are turning to the private sector because the NBN cannot help them where they are. Amazing. Government never makes things better, it only gets in the way of the private sector who WOULD make things better... if the government weren't in the way.

• 
  dan nolan (@dannolan) reported 40 minutes ago

  @scottjla I bought a home server just for this earlier in the week! I’ve pruned my builds because of awful Aussie nbn upstream

• 
  Funkdoctor (@Docsthename) reported 40 minutes ago

  And my NBN is down again 🤬

• 
  pigways (@pigways) reported 41 minutes ago

  @craigkellyAFEE NBN the model; $56B sunk, high costs for end users, poor performance, huge salaries inc executives, bonuses paid every year despite failing to meet targets. Now, NDIS ... 🤪

• 
  Face Palm is the new Face Book (@facepalm8355) reported 46 minutes ago

  @LeeroyLives @AngusTaylorMP So looking at that graph, the trajectory of expanding debt started under rudd and gillard and never went down Sounds about right. Looks to start that trajectory after the nbn started construction.

• 
  Scott Nixon (@MrBrokenEyes) reported 48 minutes ago

  Ummm. I don’t mean to be “that guy” but, has anyone else noticed that the #EmergencyAlert test seems to have, ya know, crashed the internet in Australia? #NBN is down everywhere. Phone internet seems to be okay. This could get interesting.

• 
  Just Thinking? (@ThoughtsSending) reported 52 minutes ago

  @senbmckenzie AUKUS is an LNP brain fart. It should NEVER have proceeded. Australians tighten their belts & miss out on essentials like: Health/Dental/Aged/NDIS/Climate Action/Housing/DV Action/NBN/CSIRO/Education /First Nations …

• 
  UngayMelbourne (@UngayMelbourne) reported 54 minutes ago

  @TopherField Our sports club is 12.5km from Darwin's CBD and there is no NBN provisioning and the available wireless is dogshit. So yeah, Starlink it is and things have never been better.

• 
  Andrew Godman (@Andrew_Godman) reported 60 minutes ago

  @fjzeit And to think Labor just wanted to build this for the same cost the Libs spend 😜 I won’t forgive them given I had really bad non nbn internet during the start of Covid while I had to work from home

• 
  Garfield C. Reynolds (@GarfieldR1966) reported 1 hour ago

  @NBN_Australia My internet is still regularly broken. I constantly report the problems to my provider. Who asks me to wait while they check with NBN. And says you tell them work is ongoing but that no estimate is available for when this will be fixed!!! Thanks for the runaround

• 
  Adam Nicotera (@adamnicotera) reported 1 hour ago

  If governments are serious about letting people work from home, they really need to ensure that the NBN is up to standard. Currently experiencing our 2nd major outage in 2 weeks. Not good enough @NBN_Australia #nswpol #auspol