NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Sydney, Melbourne, Brisbane, Adelaide, Old Bar, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Hipstergeddon
(@hipstergeddon) reported
@Michael_60 @NBN_Australia Don’t turn your modem off ! That’s when the problem occurs - it won’t reconnect.
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hot legal legend player
(@gdbz_) reported
@Optus our home broadband/nbn has been down for 10+ hours... is there an outage in 3040?? Very annoying my friends are playing csgo without me feeling rather upset
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Hipstergeddon
(@hipstergeddon) reported
The #NBN HFC network is down. :(
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Mrs Cornflakes
(@cornflakes64) reported
@MorpheusBeing @CatPurry9 Good luck getting landline fixed! I had a huge argument with Telstra when NBN was installed. In the end all it took was for a new handset they supplied and somehow magic! Only took 3 months for them to figure it out. Useless! Hope you get it fix especially as it for medical 🤞
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Hipstergeddon
(@hipstergeddon) reported
@leemillburn @PistolRoberts @NBN_Australia NBN never seem to know what’s happening on their network.
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Steven Lakic
(@Steven_Lakic) reported
Hi @Optus NBN is down at my address I've followed troubleshooting steps on your website but not fixed the issue. Can you investigate? DM me.
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Will G
(@TwoHalves45) reported
from
Sydney, State of New South Wales
@TPG_Telecom Hi team, do you know if there’s an outage in the Hills Area? My NBN had been down all morning. Can’t see an update to my report lodged this morning. Thanks.
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Ray Marx & Robyn Deane
(@marxdeane) reported
3. "... $4.5 billion to fix the second-rate copper #NBN, $1.2 billion to compensate #robodebt victims, $20,000 on Cartier watches and millions on his dud #COVIDSafe app?” A surly Morrison delivered a one-word answer – “No” – and sat back down ..."
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David Lutz
(@dlutzy) reported
NBN is down again. Last outage was 3 days. Let’s see how long this one will be. @NBN_Australia
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Pete Roberts
(@PistolRoberts) reported
@leemillburn @NBN_Australia @Aussie_BB By “up” I mean the outage info of course, not that we are back online.
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TurboJV
(@TurboJV) reported
@NBN_Australia HFC nbn down HOLLAND PARK WEST QLD 4121 Australia. Do we have ETA when be back up!
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dennishcyu
(@dennishcyu) reported
@TPG_Telecom I cannot access through Tpg NBN. Can you help to check?
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Jaz🎄
(@missxhuntress) reported
Hey @Optus our internet has gone down...again, yet the NBN says there’s no issues in the area. Rebooted the modem and that hasn’t fixed the issue.
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Sapphira
(@saphster02) reported
.@TPG_Telecom with the outage in NBN, at least look into increasing internet data for those of us with mobiles to make up for this, please.
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TurboJV
(@TurboJV) reported
@Aussie_BB This is really quite an outage. I have 3 HFC NBN connections 2 of them up and one really need up is not working. Work NBN is down. How long before this is resolved?
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iiNet
(@iiNet) reported
@grumpyeconomist Looks like you may be affected by an outage, David. Engineers have reported this to NBN and we're working with them to help get this resolved as soon as possible. No ETA is available at present. - Tal
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dennishcyu
(@dennishcyu) reported
@TPG_Telecom is your TPG NBN working? I am at Wantirna VIC. Please help as we need Internet access.
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Jeff Wong
(@TheWongIdentity) reported
@TPG_Telecom Can’t access Internet on NBN service.. TPG technical support not available... what’s up with that?
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Aussie Broadband
(@Aussie_BB) reported
12pm Update: NBN have multiple technical teams working to resolve the issue affecting HFC across the network ASAP.
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andrew keith
(@andrewkeith80) reported
Another weekend nbn outage. Postcode 2151 @NBN_Australia
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Hipstergeddon
(@hipstergeddon) reported
@RobSweetten @NBN_Australia W.o.w ! It’s a HFC Modem authentication problem. Tip: just turn off the authentication for. Couple of days. WhTs going to happen - a few people with stollen modems here free nbn ?
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Karthik Chandy
(@ChandyKarthik) reported
@TPG_Telecom your service has been down for at least 4 hours. NBN is fine and your IVR simply states that they apologise. No human to talk to. Can you at least provide a public message about what is wrong and what is the ETA? This is poor service.
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Jeff Armitstead
(@JeffArmitstead) reported
Hey @iiNet seems to be no NBN cable service in Greenwich NSW again. Any update?
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Completely over it.
(@kaffando) reported
Is it me or is #NBN really crap?
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Marcus Haslam
(@mhaslam23) reported
@NBN_Australia could please try and get the issue around Moorabbin, Mentone and Mordialloc sorted asap
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dennishcyu
(@dennishcyu) reported
@TPG_Telecom TPG NBN is down at Wantirna VIC. My tpg user name is dennishyu. Please give me a status update.
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Hindustani
(@readAbhi) reported
@TPG_Telecom Could you please check if there is any issue with NBN in Ashfield m, NSW area. My home internet is not working since 1 hr. Restarted both modems (NBN n Wifi)
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Lee
(@leemillburn) reported
@PistolRoberts @NBN_Australia Nationwide HFC outage and not a mention on the outages page.... whats the point.
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GrecianTiger🇦🇺🇬🇷🐯
(@martythetiger) reported
@NBN_Australia Been trying to get answers through @Telstra for over 24 hours, they are saying they’ll “escalate” with you guys, is there a problem with NBN in Gladesville Sydney 2111? Just be nice to know.
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Beau Nouvelle
(@BeauNouvelle) reported
Melbourne got an NBN outage?