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NBN service status: outage reports and connection issues

Why is my NBN service not working?

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Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 76% Internet (76%)
  • 10% Wi-fi (10%)
  • 6% Total Blackout (6%)
  • 5% E-mail (5%)
  • 2% Phone (2%)
  • 1% TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Perth, Taree, Rosalie Plains, Adelaide, Campbelltown, Melbourne, Hobart, Mildura, Toowoomba, Dubbo, Warragul, Windermere, and Port Stephens.

CityProblem TypeReport Time
Sydney E-mail 6 hours ago
Sydney Internet 17 hours ago
Brisbane E-mail 1 day ago
Perth Internet 1 day ago
Sydney Internet 1 day ago
Sydney Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • WhatYouThinkIT1
    WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported

    @ianclarkeAU Now explain how Starlink is going to remove the latency of the speed of light to/from LEO and then transmission from ground stations compared to fibre? Max bandwidth Starlink: 310/44mbps (down/up). NBN FTTP: 2Gbps/500Mbps. Wireless/Wifi/Satellite will always be slower.

  • Woah2026X
    M H (@Woah2026X) reported

    @Starlink @SpaceX If you are in a city or suburb with good NBN or 5G, this is a terrible deal. If you are in a remote rural area with no other options, it's a great service - but you should expect to pay $139/month, not $75, and you must remember to return the dish if you cancel.

  • KribbyVT
    Kribby 🦊🔥 Soulfire Kitsune (@KribbyVT) reported

    When my internet stops conking out I will be UNSTOPPABLE… but until then I sit in the corner and sob 🥺 nbn please fix it

  • mich___l
    Michael🧙 (@mich___l) reported

    @sofewcharacters @VoteLewko @2GB873 Yes it is, but Starlink is terrible in cities, built up areas, and areas with lots of tree cover. It degrades pretty significantly in bad weather. It would also be terrible with a cities worth of people connected..... network congestion is a problem for satelite solutions (similar to the mobile network). Getting rid of the nbn network would be a monumentally bad idea.

  • Wombat_Ric
    Richard Neal (@Wombat_Ric) reported

    @r0ck3t23 It wont effect providers as much as you think. We have the NBN in Australia and all that happened is everyone became resellers or add on service providers. The telco's wont disappear, they just wont have to pay for infrastructure anymore and become SpaceX resellers.

  • Antiwoke7777
    Upside (@Antiwoke7777) reported

    @MrsS2023 We got sick of nbn and starlink has not let us down

  • alexjohnward
    Nano is green money🥦 (@alexjohnward) reported

    @rakeau @ianclarkeAU I have wireless nbn, it's pretty bad but much better than nothing. Starlink would maybe be cheaper and better but I think the price will go up so not switching just yet.

  • purana
    purana (@purana) reported

    @NBN_Australia still cannot connect a NBN service to my mothers location. Yet it says in website its serviced by FTTN, but here we are 6+ months (3 retail providers) and still cannot get a service. They blame construction, but what happened to project planning before that :)

  • inemesitaffia
    🇳🇬Inemesit Affia 07037900827................🇳🇬 (@inemesitaffia) reported

    @edcruzX @cb_doge @Starlink It's cheaper than the NBN solution

  • richardmelb05
    Richie_Night Owl (@richardmelb05) reported

    Our @optus NBN internet/Phone service problem has been fixed. My mother can watch online movies and music videos on youtube. The internet is her only source of entertainment

  • the_vocal_one
    The Opinionated Veteran (@the_vocal_one) reported

    @ianclarkeAU With today's technology, the NBN simply cannot compete with a wireless network like @Starlink, and that is unlikely to change in the foreseeable future... #Starlink has a LOT of advantages; completely replacing fixed networks is not one of them and won't be anytime soon.

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @basespanker @Batman2242 That was a fttn upgrade with Telco support, but libs called it fraudband due to the minor upgrade so it got scrapped and years later the #nbn was formed to rollout fibre to 93% of premises. LNP got in and decided to do fraudband

  • inemesitaffia
    🇳🇬Inemesit Affia 07037900827................🇳🇬 (@inemesitaffia) reported

    @edcruzX @cb_doge @Starlink It's cheaper the the NBN solution

  • Russputin2
    Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported

    @sarlils23 History does not support that claim. Quite the reverse actually. You must be on LNPs' nobbled Copper NBN, because your claims & assertions, all apply to the deposed & disgraced, LNP Crime Org, Junta Puppets.😬👋

  • Travellingtooks
    Pete (@Travellingtooks) reported

    @ArkinBarkin @Ryandally08 They hire their mates, ex Labor poles, retired bureaucrats as consultants eg NBN, NDIS, Telstra, etc costs and salaries go up while service fails.

  • MarkA5859
    Mark A (@MarkA5859) reported

    I really am angry the LNP rooted the NBN. Now I have to seriously consider Musk’s Starlink for my Internet especially since both Telstra & Optus have & are having issues.

  • orstraya
    Orstraya (@orstraya) reported

    @FarCueCunce Contractor for NBN Co. My olds were hooked up 10yrs ago and while they used the existing Telstra conduit to the house, the inside install was terrible - left a big hole in the wall behind the NTU, which let spiders into the house until I found it years later and patched it up.

  • ianclarkeAU
    Ian Clarke (@ianclarkeAU) reported

    @DoodyDarren @CovfefeDnUnder Can NBN do this? No, and it never will. Of course wired networks, such as aarpnet are way better for some applications. The fallacy is that NBN is about technology, when it’s about a cross subsidy.

  • harrypanopticon
    panopticon (@harrypanopticon) reported

    @SandyXiaotong For the fact that she had such a bloody big mouth on NBN and towards Malcolm Turnbull, she got awful quiet on NBN.

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @twensor @FetchStep sadly its totally on form for telstra. remember when a small fire in their chatswood building took out the national SMS network. where i live telstra, nbn, optus and vodafone are all on a 4 hour battery backup, while essential energy schedules regular 8 hour outages.

  • pigways
    pigways (@pigways) reported

    @Batman2242 Much worse. Starlink is an infinely better service; higher speeds, low latency. NBN satellite cross subsidy alone is more than a starlink subscription. NBN satellites are EOL, they've contracted Amazon's Kuiper for replacement rather than proven starlink 🤪 They hate Elon

  • WarkickBrown
    Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported

    @eddit0r @OperationalInc1 Hey wait, if I live in an estate/apartment building that has non-NBN fibre and Telstra don't sell services on it, and I call them to order my USO-guaranteed home phone service and they say no, can I sue them?

  • DeceptionImmac
    The Immaculate Deception (@DeceptionImmac) reported

    @QuentinDempster Good to see you're finally admitting that the NBN was a badly thought out brain fart from day one. And the Gumbyment needed someone like Elon to demonstrate to them the proper way to provide such a service over vast distqances. Good to know.

  • Patriot__au
    brad 🇦🇺 (@Patriot__au) reported

    @leftright314 The nbn was dead before it even started. Putting a 1970's tech in the ground in the 2000's was retarded. But now we are going to waste more money trying for peak retard. Putting up a 3rd rate satellite network with a bloke who rockets blow up before launch. Typical labor.

  • PatricioHenrio
    Patrice Henri (@PatricioHenrio) reported

    the NBN was never even finished

  • U5321977
    U5321977 (@U5321977) reported

    @grok @AFP @zerohedge We will see. They now have our government's pre-emptive regulations and one of the world's highest electricity and real estate/construction costs to contend with once we are past the VC craze stage. I am calling bullshit on this. Like car manufacturing, nuclear energy, making green energy products: making anything actually. Or will it just become another government funded boondoggle like NBN. Billions obsoleted by Starlink. Yes lets build massive government funded data centres. I am sure Elon has no counter to that. Nothing stupid like datacenters in orbit. Could data centers in orbit talk to Australia?

  • jscmurdo
    John Murdoch (@jscmurdo) reported

    @ausnuc_ian It was a Press release waiting for a business case that never eventuated. That's how the LNP operated. Don't get me started on the NBN catostrophe. Another example of the great economic managers.

  • jadedfissure
    jaded ( ジェイドフィッシュア ) (@jadedfissure) reported

    @realRick_AUS Out in rural NSW, the max I could get was 50Mbps. And it took 3 months and a really good tech - (who got silenced) to tell me that they had a broken cable on my run and they needed to rerun the cables for about 50 feet. 7 visits I think I have 3 months with nothing before that! And every time it rained, I lost connection for hours I was the middle of the work day. Aussie Broadband were the only ones who kept me sane - NBN itself was (and is) rubbish, but Aussie was amazing.

  • Stewie8t
    Stuart (@Stewie8t) reported

    @FranMooMoo How will the NBN monitor all your phone calls and internet usage if you do that? Malcolm Turnbullshit will turn in his own **** if you do that. After all, wasn’t that why they did it? Prison colony…

  • IyBrat
    Brat (@IyBrat) reported

    @Batman2242 Idiot without NBN you would not have internet during COVID to jack off