NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Brisbane, Adelaide, Melbourne, Mount Gambier, Canberra, Greenmount, Gold Coast, Gawler, Cape Jervis, Balwyn North, Stanmore, Darwin and Lowood.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Sydney |
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| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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jcc
(@jccrealdeal) reported
@Telstra My point is I’ve ordered it and everywhere but this street has 5G and 4G is terrible and Nbn too
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Stella 💫
(@channing_stella) reported
@NBN_Australia Internet has been dropping in and out for 24 hours. It’s now down permanently and your NBN map shows no issues other than Perth CBD. My ISP says it’s you guys. Postcode 6010.
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Bhathiya Kekulandala
(@BhathK) reported
Hi @Optus is there an internet outage around postcode 2146. The NBN don't work. Work and school remote learning starts soon.
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lianne 🙃
(@for14yuki_) reported
women's: cannot remember a thing because *** i started watching women's volleyball, shakey's vleague pa lang tapos nasa NBN pa siya, super 144P ang resolution tapos delayed telecast pa (circa 2007 siguro)
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🕯Jenny O'Connor
(@JennyJenocon) reported
@TonyHWindsor What a joke. Mobile blackspots in highest fire-risk areas, and a cobbled together unreliable Nbn that slows down whenever it rains. I do not trust a word they say.
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⫸ 𝙱𝚁𝚈𝙽 ⫷
(@BrynAU) reported
@NBN_Australia @Internode my internet connection is down in Sydney's Inner West. Is there an ETA as to when the NBN will be back up?
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@NBN_Australia There have been two faults logged within two weeks. I have given you the line number and two trouble tickets. Thanks to covid a lot of us are working from home and we have a line issue that is unstable in adverse weather issues.
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🌱Iceberg Lady🌏 ✳️BOOT IPALNP WEAR MASKS NO WAR💧
(@muzzlefreemadam) reported
The chronic issues with connecting immunization certificates with apps? IPALNP - it ruined what could have been a fine NBN. To get help in sorting these problems? Virtually impossible due once again to cost cutting & incompetence of guess who? IPALNP. We👏🏻were👏🏻warned👏🏻.#Auspol
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Descry
(@Descry) reported
@TruNoom Might have issues with the new one if it isn't ISP related though, mostly all just depends on ISP's ability to get NBN to fix their crap.
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ash
(@rebuhsa) reported
@JonesHowdareyou There copper to the cave NBN is a bit slow so they haven’t heard what everyone else is up to!
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@NBN_Australia @inframagoz the poor things, our FTTN connection is now fragile and limping along until someone at NBN co stops eating donuts and looks at the logs.
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✨GahNotThisAgain 2.0
(@sassyausgirl) reported
@mark_rorke I have to get my stupid nbn fixed
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Josh
(@wombatdigital) reported
@iamalbyg @MicheleScheffl1 No option to press anything other than one perhaps the Taxation Court takes your package, debits your credit card and arrests your NBN service
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Mickamious
(@GrossoCarl) reported
@crappy_videos @beccarala @abcnews I don’t use NBN at home. I have own network - private. So I have NFI in what you’re speaking towards. 🧐
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Ace_Supremacy
(@supremacy_ace) reported
@Descry @TruNoom I've met a multitude of people who don't like AussieBB. They're great but don't give two shits if an issue arises. When I initially got on NBN I considered them until I read through their contract that stated my net, my responsibility.
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Speak Easy
(@noparlezvous) reported
@mjrowland68 so many scam calls!! NBN co, Telstra disconnections (not with Telstra), Amazon TV (amount claimed incorrect), EBay monster fictitious purchases (no). I count 3 seconds, when no one speaks I hang up, block the number, but still they call 😖
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jcc
(@jccrealdeal) reported
@Telstra asking again about 5G, which is all around this street but not this street and 4G is always 2 bars and NBN sucks.
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Tony
(@tzk1810) reported
Did Telstra ******* **** itself again why is NBN so ******* slow
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OptoIsolated IO
(@optoio) reported
The things you do when the NBN goes down and you need to work. Tether-Enabled Phone <--> USB-C to USB-A Adapter <--> USB-A Ethernet Dongle <--> Home Firewall By some miracle, it works.
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Sarah Field
(@sarahfield99) reported
@Telstra is there currently an nbn outage? As I have had no internet since 2.30pm. I have checked my address and it will isn’t showing as an outage. I have rebooted my modem a couple of times. Essendon 3040
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vgl remix
(@22remixontwitch) reported
@Telstra my net gets so slow when my parents get on netflix i have nbn and never used to happen help
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Syntropy Australia 🇦🇺
(@SyntropynetAU) reported
3/ The micro-comb was planted into and tested - outside the laboratory - using existing infrastructure, similar to that used by Australia's National Broadband Network (NBN). This micro-comb technology is not yet widely known, nor is it commercially available.
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Camping_Guy
(@ASX_Punter) reported
@MichaelWestBiz @australian To put it in perspective it is close to the initial cost of the NBN project. The LNP just continue the waste and terrible economic management.
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Denise Granger
(@DeniseGranger11) reported
@njninerfan499 No, it was a poor attempt at Humor, but I'm in the Minority! Even you're brothers at NBN want him gone! I'm just tired of arguing with everyone! He's not perfect far from it but everyone want Eric Bienemy but whats funny is the have the same record as us so IDK
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@NBN_Australia I questioned my ISP and the notes you recorded was you could see a signal on the line, my 35 years of IT experience says you took your time looking at the issue until it came back up, then you saw a signal and did no investigation of your logs. Can your technicians
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Caleb Cluff
(@calebcluff) reported
@Telstra NBN. PM me and we'll chat about a solution which doesn't involve satellite or dongles
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Hellions Crxy
(@craayoIa) reported
@benjiz77 @NBN_Australia we washed our router in the dishwasher and now the internet doesnt work please help
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Trevor Hirth
(@TrevToTokyo) reported
Any idea how long the NBN outage will last in postcode 3034 @Optus ?
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Ace_Supremacy
(@supremacy_ace) reported
@Descry @TruNoom Oh and as someone who contracts out to ISPs, Even though NBN own majority of the lines, they're incapable of fixing them themselves so they either go through private contractors such as myself or ISPs for 10x the cost. Most of the time the ISP will even quote you for the fix.
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
Does anyone have access to @NBN_Australia documentation of how this network was set up. From what I an understand the FTN network uses a circular fibre network of nodes instead of running a fibre from the node to the exchange.. So if one node fails then it can take