NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (76%)
- Wi-fi (11%)
- Total Blackout (9%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Arumpo, Melbourne, Perth, Adelaide, Warragul, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, and Toormina.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Total Blackout | 2 hours ago |
|
Brisbane
|
Internet | 3 hours ago |
|
Sydney
|
Internet | 15 hours ago |
|
Sydney
|
Internet | 18 hours ago |
|
Brisbane
|
Internet | 22 hours ago |
|
Arumpo
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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The InfraDev (@theinfradev) reported@malimber01 @robb_j_m What are you talking about. The NBN was created from nothing and only cost so much in the end because it was saddled with Telstra's **** copper infra by the libs and had to essentially build it twice.
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M (@imboudee) reported@ItsMissShorty @osborne_sam @robb_j_m What you said is not controversial. We’re trying to understand what you mean by “wifi” being unnecessary. It’s ambiguous. I think you mean NBN Fixed Wireless. Or perhaps 4G/5G telco service. Or Starlink. Or even connecting to your neighbour’s wifi network. 🤷
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Max Rockatansky (@MaxRock222) reported@AvidCommentator Just like the nbn It never made sense But for their other reasons they went ahead with the rort
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jagdtigger (@panzer_VI) reported@eevblog If that is the mobile plan you bought, TBH it was to be expected. Every NBN customer in that same are is looking for an easy temporary solution......
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RocK_M (@RocKM16827690) reported@grave0x @robb_j_m AFAIK There is no "free roll out" of FTTP. If you are on an FTTN network the homeowner has the "choice" to fork out money for the property to be upgraded to FTTP. If you are on the Coax/HFC network you are **** out of luck as the best NBN can do is try increase line bandwidth
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xjet (@xjet) reported@eevblog @Hobbie4C Perhaps there's been a huge surge in demand for bandwidth from those cellsites since the NBN outage? Everyone has the same idea as you and bandwidth is finite. The more concurrent users, the lower the throughput.
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Samuel ⏳ (@osborne_sam) reported@ItsMissShorty @robb_j_m Just want to help you with your terminology. Wifi (802.11x) is free, it’s the technology between the router/modem and your device. NBN or Internet service provider is the ongoing cost. You can use NBN and not use Wifi, you plug a network cable between the router and your computer. If you hotspot your phone or have a 5G hotspot device, that still uses Wifi between that device and the other devices connected to it. You’re still using Wifi if you have multiple devices using the mobile data. All you’ve changed is the internet connection from being NBN (which is typically fibre, phone line, or point to point wireless (not WiFi) - and maybe the latter is what you go rid of and have conflated the two different wireless technologies. Considering you are likely still using Wifi, and now also 5G, health benefits aren’t improved. A healthier alternative is NBN or Starlink and cable connection (but obviously phones and many devices don’t support cables).
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BluntHonesty 🇦🇺🤝🇮🇱 (@BluntHonesty4) reported@trsrpc For context. Australia's NBN is still be rolled out years after it was sold as the best thing ever... Yet many have incredibly unstable internet or none at all.
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OptoIsolated IO (@optoio) reported@eevblog Yeh its almost never the ISP. it's almost always the NBN. No opportunity for whipping up a Starlink on the roof? :P
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🦞🐀🍩🗣🙏🏻👣💧nunthewizer (@nunthewizer53) reportedWell knock me down after neo con mixed donor I mean mixed technology NBN who could have predicted it.
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Antking66 (@Antking1966) reported@robb_j_m Not only that the NBN unbelievably has never made a profit
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Dodgy Looks (@LooksDodgy) reported@robb_j_m Live out bush and had Satelite NBN - absolute crap - $89 pm. Telstra signal - absolute crap - $74 - 50Gig - pm. Swapped - Starlink - perfect internet and wifi calling - $139 pm - unlimited. Downgraded sim card to a cheap telstra operator - $25 pm. So total internet and phone went from $163 to $164 pm. That extra $1 quadrupled the speed and reception!
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Steve (@JarOfSteve) reported@algorithmsayshi Tried clearing app cache ? Could be using CGNAT as well. Getting a static IP from ISP could fix the issue. Also, you could try turning off the NBN box for twenty minutes to see if you can pick up a new IP that's not flagged.
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Ezzeddine | عزالدين (@ezzh_) reported@m1nhaxo That’s garbage in a family household lol nbn is so terrible
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loksta!🗣 ❤️. . (@locky82903378) reported@kevconrad2 @TexCoolMike Use your brain as if they be taking up iPhones no cell towers In space . No nbn network for wifi routers to plug into. You think they took up charging usb cables etc for phones that don’t work ? All that weight for phones that don’t work when they could have dedicated cameras
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The Guru’s Wife (@TheGurusWife1) reported@robb_j_m NBN is unreliable in my area. I have Starlink $139 AUD per month Starlink is the only reliable service here
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Max Rockatansky (@MaxRock222) reported@AvidCommentator Just like the nbn It never made sense But for their other reasons they went ahead with the rort
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Terry Corby (@TerryCorby57986) reported@DaveMcG67 @Ausbobsmit @lauren_vasiliou Like Snowy 2 you mean started by LNP at a cost of $2B now estimated at $42B an LNP project or the NBN which cost us $110B more under Abbott& Turnbull for a far inferior service.Neither the right or left r great project managers.
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AaronTheDiver (@whereisaaron) reported@cuffs1971 @robb_j_m @NBN_Australia Eh? You're saying, that because Australia has economies of scale, that fibre is more expensive?!? That's upside-down world! NBN has *way* more customers to spread the infra costs over. If anything, fibre should be cheaper in Australia than NZ, surely?
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nbn® Australia (@NBN_Australia) reported@Peter_Strachan During an unplanned outage on the nbn network we keep your service provider up to date on all available updates like estimated restoration times and details of what's being done to fix the outage itself. As soon as we have any updates, we'll let your service provider know. 1/2
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💥Dr Robb 🎓Social conscience? Follow me. No MAGA (@robb_j_m) reportedTo my Aussie friends: Wasn't the idea behind the NBN (National Broadband Network) to ensure that everyone had access to free (or at the very least inexpensive) internet? What happened? How much are you paying for internet access?
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Con! (@c0n_AU) reported@ItsMissShorty @robb_j_m When people refer to NBN/Internet as “WiFi” they’re absolutely Luddites or just too lazy to know what they have/need and don’t deserve any help from those who might.
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Carmel Fay (@CarmelFay) reported@robb_j_m Starlink. A satellite connection through the NBN in our rural area was a bit of a nightmare. Starlink is reliable, no limits on usage, and we never get throttled. I'll never go back.
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Stuart the Catman (@CatManSturty) reported@algorithmsayshi Seems to be a common issue with the NBA league pass and NBN providers sadly.
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Dave Jones (@eevblog) reportedI found out what the problem was, the entire building is down. NBN backbone issue, so it's not the ISP. Found a guy in the building that runs a mobile repeater business for buildings like this and he has official contacts with Telstra who say it's going to be down for the whole long weekend. Everyone in the building is struggling with phone access. He's going to put a proposal into strata (handily, that's me!) to install mobile repeaters in the building and also the basement carpark. I said I'll approve it.
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Jay (@TheGreenGoat79) reported@bobslidelx @JacintaAllanMP I've got 2 more weeks on current project than have about 20k of drilling left in sydney (installing goverment fibre optic network, like nbn but not ****) Then hopefully at the end of this year start of next we are either doing ali ce springs to darwin or toowoomba to chinchilla
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zagundo (@zagundo) reported@NBN_Australia can we please get an update on the ongoing outage affecting Paddington, NSW, 2021? Has been over 24 hours now.
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Wyatt O'Shea (@Wyatt1I7) reported@villaminium @JordanRey98 @whooithVT I've already got multiple good routers so I don't need the eero but it's cool that it's a free addon. Idk about peak speed being any different as I've never not gotten max speed out of my fiber nbn connections (minus overheads) so about 950mbps+ at all hours of the day or night.
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Peter Strachan (@Peter_Strachan) reported@NBN_Australia, I have had no NBN service since the 11th of April in Cottesloe, WA. The date for reconnection keeps moving out. Do you have any serious information on when it will return and what is the problem?
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ComputerGoBrr (@ComputerGoBrr) reported@Teadaxs @robb_j_m The vast majority of third world internet infra is way better than nbn, perhaps a poor comparison