NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (78%)
• Wi-fi (11%)
• Total Blackout (6%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Dubbo, Adelaide, Bundaberg, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, and Toowoomba.

City	Problem Type	Report Time
Sydney	Internet	1 hour ago
Brisbane	Internet	4 hours ago
Sydney	Internet	6 hours ago
Sydney	Internet	6 hours ago
Melbourne	Phone	6 hours ago
Brisbane	Internet	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Face Palm is the new Face Book (@facepalm8355) reported 7 minutes ago

  @LeeroyLives @AngusTaylorMP So looking at that graph, the trajectory of expanding debt started under rudd and gillard and never went down Sounds about right. Looks to start that trajectory after the nbn started construction.

• 
  Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported 9 minutes ago

  @NBN_Australia Once again our useless service is dropping out. Thanks to the destructive & stupid @hontonyabbott (NOT Hon.) & complicit @turnbullmalcolm some of us are stuck with the useless satellite service. Years of promises of fixed wireless or something but … NOTHING

• 
  Scott Nixon (@MrBrokenEyes) reported 10 minutes ago

  Ummm. I don’t mean to be “that guy” but, has anyone else noticed that the #EmergencyAlert test seems to have, ya know, crashed the internet in Australia? #NBN is down everywhere. Phone internet seems to be okay. This could get interesting.

• 
  Johnnymoo1969 (@johnnymoo1969) reported 10 minutes ago

  @NBN_Australia how bad is the NBN !!! - took annual leave today and no bastard turned up - FU NBN - you’re another govt disgrace - they couldn’t give a **** about the customer or their time - another @ausgov disaster - we are a third world country

• 
  CTHG Crapital (@Alonzo_CTHG) reported 23 minutes ago

  NBN down looks like I’m going out for walk.

• 
  Aimee Maree (@aimee_maree) reported 24 minutes ago

  Downloading apps to buy cheap end equipment to give something’s a try and wow this not a pleasant experience. As Tech Lead would not have let this code out. Session management is so poor. The sites lag even on town based NBN. No company cares anymore tbh they just lock you in.

• 
  Ozzie Phoenician (@OzziePhoenician) reported 27 minutes ago

  @JEChalmers Who are you trying to fool Jimbo. Responsible economic management means paying down the debt, not adding to it. Most of that debt is from Labors failed policies. NDIS & NBN ring a bell? The commitments were made under Labor. As for Covid it was Labor pushing for more spending!

• 
  Nick (@Nick40156474438) reported 31 minutes ago

  @Willygc13Will @JimThom90458694 really ? $45 a month for the first 3 months and then $75 a month and its twice the speed of the NBN plus its never been down since ive had it. Ive been paying $78 a month and it goes down for a few hrs just about every single day with the NBN

• 
  Garfield C. Reynolds (@GarfieldR1966) reported 31 minutes ago

  @NBN_Australia Here I am almost 2 weeks later and still regular interruptions while NBN lists our address as subject to network degradation. I have contacted my provider and they then check with NBN and I am told work is ongoing. But nothing gets fixed!!!!

• 
  🇦🇺Glenn McDonald (@Glenn_SoilAgro) reported 34 minutes ago

  If our @NBN_Australia is like this for the Australian census night, our family won’t exist as won’t be able to fill in the online forms… will have to drive down the road for mobile coverage. Can we have our old copper to node connection back?

• 
  Pete Rule (@PeterRule841618) reported 36 minutes ago

  @TopherField Having previously worked for both Telstra and NBN, I can say NBN satellite and wireless are complete garbage, Starlink smashes it. NBN fibre is excellent though and speeds are world comparable. Still, many Aussies pick the cheapest slow plans which reduces our world rankings

• 
  Garfield C. Reynolds (@GarfieldR1966) reported 38 minutes ago

  @NBN_Australia My internet is still regularly broken. I constantly report the problems to my provider. Who asks me to wait while they check with NBN. And says you tell them work is ongoing but that no estimate is available for when this will be fixed!!! Thanks for the runaround

• 
  Chris Aitchison (@ChrisAitchiso14) reported 38 minutes ago

  @craigkellyAFEE i actually thought it would of been way more than that, not that i like the bloke but for once his budget hasn't blown to to NBN porportions. I'm trying to get the AI to work out how many Starlink Service Networks to cover Australia. The slowest speed availiable 100Mbps, $75, UNLIMITED. To basically run a fishing line size string from a pit to the home, bolt on 2 Boxes, connect the fishing wire and bobs your uncle.. So if the Blowout was 10 or 14 Billion on a fishing wire size cable, can you image the shitshow it will be on the blowout to run all the transmission for their NOT so green energy. Lets hope we don't have to look at their muppet heads in a ocuple of yearsd, bloodty trainwrecks they are

• 
  Kribby 🦊🔥 Soulfire Kitsune (@KribbyVT) reported 39 minutes ago

  When my internet stops conking out I will be UNSTOPPABLE… but until then I sit in the corner and sob 🥺 nbn please fix it

• 
  Topher Field (@TopherField) reported 41 minutes ago

  I've said time and again that the NBN is a white elephant, and that it would be destroyed by competition... IF competition were allowed. Of course like-for-like competition is NOT allowed... the NBN have a monopoly on wired internet... but guess what? They're STILL being out-competed by the private sector anyway, because wireless technology has come a LONG way fast... After all the tens of billions we've spent, Australia still only ranks 43 on internet speeds (worse on some lists, I'm being generous) and still users are turning to the private sector because the NBN cannot help them where they are. Amazing. Government never makes things better, it only gets in the way of the private sector who WOULD make things better... if the government weren't in the way.

• 
  GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported 44 minutes ago

  @showcallcrewing @NBN_Australia I do not know. I use iiNET, they responded well, once i was able to talk to them. I did ask for a refund for the days I have no service. So they promised to fix it within 24 hours. I also made notes, and responded to their feedback email, and summarised my notes.

• 
  just another dude who lifts and does math (@100poundsmuscle) reported 46 minutes ago

  @MythThrazz @Tqlax21 @Favwontmiss I have to get NBN. I live with my aunt and she thinks the internet is something that floats around in the air. 4g coverage here is poor. 5g isn’t much better.

• 
  Hudson (@Hudson11630916) reported 47 minutes ago

  @PatrickGormanMP Labor will bankruptcy the country on that hill but never say how they will fund it just like NBN blow out and the unfundedNDIS let alone the states debts racked up the LNP had pay for as Labor now claims the LNP created the trillion dollar debt.

• 
  Maddie Latham (@MadLatham) reported 48 minutes ago

  My phone reception has been having issues, yesterday the nbn carked it and I got spat on (my bag) by someone in Footscray. I’ve ordered $60 worth of coffee this morning, had 2 long blacks and I’m about to walk the dog in the rain and go to a bathhouse this arvo.

• 
  SydneyCityTV (@SydneyCityTV) reported 48 minutes ago

  Here in Sydney, we're still waiting for the Nine Network's switch to a mostly MPEG4 multiplex which among other things, will bring with it 9LifeHD. No idea if they're waiting for NBN to move out before making that change or what, but I guess patience is a virtue in any case!

• 
  Rob Khouri (@Robkhouri) reported 51 minutes ago

  @JEChalmers So passing unfunded time bombs such as NDIS & your **** NBN plan just before you were turfed means nothing? Glad you don't do my budget!

• 
  Madeleine Love (@MCLove2024) reported 53 minutes ago

  We're paying progressively more taxes, and our services are decreasing. We just got a generic letter telling us our landline phone will be disconnected in 7 months. We used to have copper line which provided a highly reliable service in emergencies, whether power and internet was on, or not. I recall ringing a (surviving) neighbour in the middle of the Marysville 2009 Black Saturday fires. We had a chat while his smoke alarm was going off and the fire was raging outside. Phone through broadband was hopeless whenever the power or internet went down, which happens frequently. Mobiles are useless whenever the internet goes down, and not long after the power goes off. But those copper wire phones were fantastic. You could actually ring the electricity company when the power was off, and tell them that the power was off and could they fix it. I'm not joining the nbn.

• 
  Mash Potato (@Wise_Spud) reported 55 minutes ago

  @TopherField I cancelled my NBN service after the council changed my address, and updating the NBN details proved too difficult. The address mismatch caused constant disconnections. I’ve since switched to wireless internet. Won't go back to NBN

• 
  w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported 57 minutes ago

  @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

• 
  purana (@purana) reported 58 minutes ago

  After close to 7 months.. my mum finally got a working FTTN NBN service before close of business today.

• 
  Darren Adams (@DarrenAdams1967) reported 60 minutes ago

  @AGLEnergy I am having HUGE problems resolving an Internet support ticket CRQ100000371017. I cannot get through on the phone or chat service. Everything has massive 30 minute plus wait times and then it drops out. My NBN internet service was out of action every day last week. Please help.

• 
  Jo Tan (@8jotan8) reported 1 hour ago

  @iiNet internet has been down since Saturday… ref: 500039344 Love the no show today 1pm to 5pm! I had to call you to find out? When are you attending the basement for 308 Pitt st?? Line sync is still down! It’s 2026 #outage #internet #nbn

• 
  Johnnymoo1969 (@johnnymoo1969) reported 1 hour ago

  @MadsMelbourne Booked @NBN_Australia on Monday - said they’d be there between 8-12 - took day off and no one turned up - incompetent govt that doesn’t give a **** about people’s time - @Starlink here I come - FU NBN

• 
  Move Your Car (@ColinSchumway) reported 1 hour ago

  @TopherField I signed up to Starlink precisely because of the NBN, and the way broadband is handled in this country. Got a technical issue? 9 times out of 10, NBN need to fix. But there is no direct line to them - you have to use your ISP as a middle man to send messages back and forth. Something gets lost in translation, start over. It is an exercise in frustration. The last words I said to my previous ISP ("Aussie" Broadband) was "you just made a very good case for Starlink. Cancel my account" Been on Starlink for almost a year. Not one single drop out, great speeds, even online FPS games run great. TLDR: **** the NBN

• 
  Adam Nicotera (@adamnicotera) reported 1 hour ago

  If governments are serious about letting people work from home, they really need to ensure that the NBN is up to standard. Currently experiencing our 2nd major outage in 2 weeks. Not good enough @NBN_Australia #nswpol #auspol