NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Wi-fi | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
TV | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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@AnthonyIsMaroon@aus.social
(@AnthonysMaroon) reported
@KatePri14608408 A few months ago he was on NBN News saying with mask mandates in shops etc about 80% wear them compared to 5% without mandate. I swear the talking heads all tv stations have on are given the lines the network want them to read to keep their advertisers & government happy
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AK
(@AKtech2021) reported
This @SBS @SBSOnDemand @FIFAWorldCup worldcup broadcast in 720p terrible quality. The broadcast should be in 4k in 2022 !!!!!!!!!!!! #nbn
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The 'Cae 🇦🇺 🏳️⚧️
(@Lunacae18) reported
@sev_romero @NBN_Australia You're far from the only one, but we already know that. As does nbnco. You'd think they're owned by telstra, with how **** their customer support is. And how much they give you the run-around. ...and all the non-answers.
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Tony Rogers
(@TonyRogers2020) reported
@TheTodayShow @ccroucher9 The reason it’s such a strong Labor victory is because younger generations remember and know what the Libs have done, housing crisis, cost of living crisis, high unemployment, terrible NBN and corruption allegations, we are sick of it.
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Giles Brunning
(@gilesbrunning) reported
@beourmate Can I just say that, between you and NBN, the monitoring is woeful. When my internet goes down or is degraded, I go check both NBN and mate outages. Inevitably, they say there’s nothing wrong. Then I get a message like this 🤬
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MsJayne *Wear a Mask*🐘
(@mssquiggs65) reported
@GailCCallaghan @Optus Not really keep telling me nbn has fixed the issue which is a lie
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Cals curious mind
(@CalCurious) reported
@EmergencyBK Yes, the NBM design is a massive security risk in for the nation. Power loss should not take out our communication. The old telephone system, is an essential piece of emergency equipment, being underground and self powered. This issue should have been resolved in planning NBN.
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Adrian Cantrill
(@adriancantrill) reported
@optoio fibre requires almost no maintenance once done. Once it's spliced into the joints, there's almost nothing to be done, NBN going for a GPON network means much of it is passive and low admin.
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Adrian Cantrill
(@adriancantrill) reported
@optoio they could have 100% delivered the NBN as promised. There is massive efficiencies to be gained by using 100% fiber. Costs per premise have come down, even in the way they have done it now.If it was 100% FTTP it could have been much lower.
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🇦🇺 ɐsnz∀
(@FlintCrispAgain) reported
Fckn dumb that as an Aussie on the nbn with unlimited speeds it's faster to download if I set my **** to new Zealand
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OptoIsolated IO
(@optoio) reported
@adriancantrill Their own numbers showed that they were NEVER going to meet the budget figure they ran on for the NBN. It wasn't even close. And the cost for FTTP was only going up as time went on and the quick-wins were completed, not going down. Fortunately there are alternatives now.
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Kad Dad YOUTUBE GAMING
(@TheVeryRealKad) reported
@NBN_Australia April, we've had an outage in the morning every single day. It's your company's infrastructure not TPGs. I feel like if the techs are going to be applying bandaid fixes maybe get better bandaids?
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MORTIMUS COWBOY: The Bastard of Diapers
(@dril9999) reported
now for some reason i can not surf the #NBN. its broke, it is failing like never before, and my friends & colleagues are crying
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Nordic but Nice 🇦🇺 🇪🇪
(@maire19) reported
@SatPaper @ChristineMilne @pollyjhemming And as further Abbott legacy the nbn is down again as the 70 year old corroded copper wires have once again fallen off the connectors in the street
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Joel David Fleming
(@JoelDFleming) reported
@FOXTEL_Help is @Foxtel down again as it was a week ago. Only some Free To Air channels being received on my IQ5 box via NBN. Have restarted box, issue remains.
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MT
(@mockturtle1952) reported
@deemadigan @Telstra Had similar problem with Optus. Bombed the CEO’s LinkedIn fireside chat about how much they valued their customers. It took two posts 12 hours apart before the phone started ringing and was overwhelmed with assistance form Optus and NBN.
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Maxuel Moura
(@maxueljur) reported
@TPG_Telecom known issue with NBN service connections in Gold Coast, Broadbeach?
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DaddyChillAU
(@DaddyChillAU) reported
In australia nbn speeds vary and cost is high. At the moment you can change to a 100mbps plan for only $32 per month For people like me with bad fttn that nbn refuse to upgrade until end of 2023 while they upgrade the street for free means no more @NBN_Australia for me. 5G
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Georgia Honey
(@GeorgiaHoney4) reported
@deemadigan @Telstra We had the same problem and got sick of the run around after every single NBN and Telstra connection points had been replaced. We switched providers and presto no more constant drop out and slow speed.Havent looked back.
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Ryan
(@Ryan_1994_SA) reported
@NBN_Australia @DodoAustralia why is my internet now slow as ? I usually sit at 30 ping now sitting at 100-200 making the internet useless. I have checked the outage map and it says no outages. What’s happening. Fix it.
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Heather E - @feather1952@aus.social
(@feather1952) reported
@deemadigan @Telstra Sometimes it’s the area you live in. I now hotspot off my phone, I had slow NBN & seemed to do better just using my phone so cut it off. Apparently where I live isn’t great for coverage.
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Brett Hood
(@brettscoast) reported
@deemadigan @rightfuture @Telstra Morning Dee your internet connection speed does seem very slow. As you have replaced both modem & booster that indicates a problem on their end. Are you receiving the NBN service or ADSL 2+,?. if NBN you should at minimum have 25mbps down/5mbps up.
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Deb Kemp
(@Debit67129531) reported
@deemadigan @Telstra This happens to us. They will be fixing something in the NBN. You literally just have to weight it out. Telstra never know. We also ask our local Facebook bulletin board. You will find it’s a street problem. Just hotspot from your phone.
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Ray Kingston: Mallee Agitator
(@MalleeRay) reported
@chriswalsh008 @consettfarming @MMcCartneyAusAg I remember advocating for country towns to fire up about getting the best possible service they could when the NBN was being rolled out. Ie. fixed vs wireless vs satellite. Most people 😴. But one of the more tech savvy guys in Murtoa told me we'd never need more than 12mbps....
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MyRepublicAU
(@MyRepublicAU) reported
We observed a backhaul outage effecting NBN POI Berkeley Vale, Gosford. We are currently investigating with the backhaul provider. No ETR is available at this stage.
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Peter Combe
(@pgcOneMoon) reported
@deemadigan @Telstra Had the same problem for 9 months. Telstra cancelled 9 visits from an NBN tech because they said there was nothing wrong. Took my complaint to the TIO and got it resolved plus 9 mths of subs refunded
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@AnthonyIsMaroon@aus.social
(@AnthonysMaroon) reported
@KatePri14608408 A few months ago he was on NBN News saying with mask mandates in shops etc about 80% wear them compared to 5% with mandate. I swear the talking heads all tv stations have on are given the lines the network want them to read to keep their advertisers & government happy
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Dr BigGus13 🇦🇺
(@big_gus13) reported
@MortyAUS He's only repeating what Kroger, Credlin and Smith said on Sky last night. Never had an original thought in his head, ever, & anyone who claims the NBN as one of his successes is certainly not the full quid.
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🌙🦋feo
(@faelunalight) reported
Lmao the problem is in our nbn box Red optical light Gotta wait till monday for techs to come Fantastic
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Make-It-Happen Matt
(@MatthewJ_Scott) reported
@deemadigan Hmm connection dropouts can be a CVC issue (amount of bandwidth Telstra buys from nbnco). If it is happening a lot at times of day (ie weeknights & weekends) then I would suggest a switch to another provider like @Aussie_BB who’ve got their nbn CVC sorted.