NBN Outage

@NBN_Australia what's happening with the outage in Brunswick? It's been more than 24 hours now and there is no update on your website

@NBN_Australia I am sure this is not the 1st time you have heard of these poor customer service/experiences or aware of it. @ausgov spent billions of $$ & you are still luking a way to find better customer service. Service resolution time should not be more thn 2 days wherever possible, period.

@NBN_Australia Yes it is frustrating specially if it takes 10days just to provide a box. Now when everyone is working from home, this type of poor customer service/experience is least expected when whole dependency in on one provider.

@NBN_Australia My @TPG_Telecom service is active at my location but I can’t use it unless I have NBN connector box to be provided by NBN. Sadly it will take 10 days just to provide the box by your techinican as this is the standard waiting time from NBN just to provide a box it seems.

@mikedoeslife Yep. CEO salaries go up exponentially, taxation revenue goes down (Sydney Airport hasn’t a paid a cent in tax since privatisation) or an important bit has to be renationalised (the NBN) at huge cost.

@RoyceWilsonAU Telstra is an interesting one because the network had to be renationalised under the NBN which is why the right hate it so much. Having had the great displeasure of that company twice being a customer of mine, it made them mean.

@NBN_Australia Appreciate the response, will try and ask just a bit confused why it’s been slow recently and extremely slow in comparison to past experiences

@ninos8 2/3 Should you experience speed or service issues, please contact your provider, who if required, will lodge a request with nbn to investigate your service.

@ninos8 1/3 Hey, we appreciate the feedback and understand how frustrating slow speed issues can be. nbn review the current technology regularly working with the providers to ensure a high level of service.

@NBN_Australia Thanks for reply but doesn’t actually shed any light on what’s happening, what’s being done to resolve or expected down time.

@NBN_Australia Thanks for reply but doesn’t actually shed any light on what’s happening, what’s being done to resolve or expected down time.

@NBN_Australia Yes been checking that link. Says unplanned outage for over 24 hours now.

@Vic_Rollison Neither side went anywhere near the subject of the NBN. Whoever convinces the public they have a upgrade solution earns a few percentage points of swing in 2022.

@NBN_Australia It's been down for over 24 hours

@NBN_Australia My name is James, not Matt lol. I contacted my provider @superloopnet last night and was told a fault was lodged with @NBN_Australia. I have no further information and have no idea if and when to expect resolution. My wife and I are WFH so this very important to us.

@David_Speers If you want to see him get really upset, just tell him his dad’s NBN is crap.

@NBN_Australia Recently moved house and got a technician appointment after 10days just to install an NBN connector box. Shows how slow your service is and I can’t work from home because of such poor customer service. Why don’t you hire more technicians to expedite? #nbn #auspol

@AntonyGreenABC @David_Speers Imagine the margin if Labour had promised to fix the NBN! #nbn #auspol #EdenMonaroVotes

I've got a decent Macbookpro and have an #NBN connection but everytime I try and stream/watch #Mixcloud the performance is absolute #pants 🤨. Need to make a subscription decision soon, is it just my network? 🤔

@lolarkangyle @NBN_Australia What ******** is this? My eyes.

Depressing that Labour candidate did not make the dire state of rural telecommunications an election issue. #EdenMonaroVotes #nbn

@DamienBoath @MMMIronHayden That should never be a question. The LAN sorts that ****, I can have hundreds, but if the NBN is ******, it's not going to make a difference in a speed test.

@NBN_Australia fix my net u fkn *********

It's popping & banging on the ABC transmission again? Huh? That old NBN problem the Libs can't solve. Not missing anything on Rage it's not sophisticated enough. News as well. The Libs just won't invest the ppl! We'd kick them out.

@Telstra I ordered NBN one month ago and haven't heard anything besides the confirmation email. I can't phone and online chat doesn't work. If that's how customers are treated I no longer want to be one but how to cancel when I can't contact you?

@telstra I ordered NBN one month ago and haven't heard anything besides the confirmation email. I can't phone and online chat doesn't work. If that's how customers are treated I no longer want to be one but how to cancel when I can't contact you?

@alexbhturnbull I like you Alex, but considering what your Dad did to the NBN mentioning you can do it over fibre was poor form

@WestsTigers Nbn slow or the tech fairdinkum the only club that puts **** up late

@Erihppas3 My webpage isn't crashing at all. It may be your service provider. I'm not on the NBN

@iiNet Not on nbn yet. Trying to work out the best provider to go with, as we are likely moving on from iiNet due to issues like these that take too long to correct. I haven’t been given a task number despite calling the customer service line 3 times. Internet still slow too