NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Adelaide, Brisbane, Melbourne, Wollongong, Perth, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington, Sunshine Coast, Connewarre and Mile Bridge.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Merry Keat-mas!
(@D_Keating) reported
@AUSFestivus Kinda sounds like our shenanigans last month with FTTN. Most of the ‘NBN Techs’ are just contractors. They just get appointments with no case notes. Even they have issues discussing with NBN and getting changes through. Amd the handover from Telstra has been *bad*.
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Deborah
(@debbishdotcom) reported
@Aussie_BB do you know if there’s an outage at Craignish (4655)? NBN not working and mobile phone signal too weak to search on your website?
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Brendan Shephard
(@BrendanShephard) reported
I was ready to blame NBN Co's abominal excuse for a network again. But in actual fact, YouTube is indeed down. #YouTubeDOWN
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Carolyn Wright
(@Cazoperadag) reported
@Telstra I’ve done all the turn off, take out plug, re- plug stuff. No lights. There aren’t more suggestions on your link. I raised a fault case at 10.04 this morning. I keep getting put back to the ‘we’re very busy’ message and can’t get a resolution. I think I need a new NBN box.
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SIMSATIØNAL SZN 💋
(@simwest7) reported
had a mini tantrum about us getting nbn today that doesn't even work and then turned out google was just down for half an hour lol backing away slowly
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Carolyn Wright
(@Cazoperadag) reported
@Telstra I think I am in backup mode. I have a slow, basic internet connection but no phone. No outages, no problems after check on speed etc. The NBN box has no signs of life. Tbh I’m worn down by the whole thing. I need to speak to a person.
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Dr. Curiosity, a wry Antipodean 🔬
(@DrCuriosity) reported
@summer__heidi NBN: National BastardsInc Network
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Adam Voigt 🐯🏆
(@adam_voigt) reported
from
Melbourne, State of Victoria
Skimming back through my weeks long forced SMS interaction with @Telstra to access the office @NBN_Australia service in paying for I see: * 39 apologies and assurances. * 9 instances of blaming another Telstra department. * 0 commitments to fixing the problem. * no end in sight.
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Carolyn Wright
(@Cazoperadag) reported
@Telstra No outages when I checked yesterday. I think my NBN box is dead, but I have been dumped off the text helpline four times now. It’s almost 12 hours now since I began reporting my problem and I’ll have to start again tomorrow. I’ll try to phone as I’m getting rather frustrated now.
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They're Gunna Kill Us
(@TheyreGunnaPod) reported
Had follow up conversations via Twitter DMs w @telstra and @NBN today. Still waiting for contact from NBN Health and Safety team. Got referred to some extra level support at Telstra by Angela and talking rn w tech support.
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Optus
(@Optus) reported
@LeaviisG Hi there. Sorry to hear you're having some issues with both your NBN and mobile services. For mobile, our Network Team has advised us that they are working on a tower in the area. The works are forecasted to be completed by 17/12 at 8 PM. Kristy (1/2)
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Nublet
(@nubletd_nublet) reported
@Telstra Me and several other people I know are currently experiencing issues with Telstra wifi (NBN). Our internet speeds have drastically lowered, we are currently very upset. Please look into the dm I have sent you for further information, I hope this issue can be fixed soon.
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Stone Ocean When
(@TheSaltminer) reported
@fubarduck This sounds an awful lot like Australia's much-reviled NBN network. Was originally Fiber To The Premises rolled out nationally, until a change in government saw it become Fiber To The Weird New Box On Every Street Corner Then Half Rotted Copper Wire The Rest Of The Way.
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Greg Lomas
(@GregLomas1) reported
So today I get an email from @Optus stating that they would like to end my @NBN_Australia contract as they are unable to meet minimum speed requirements. I have a stable all be it slow connection do you think that maybe they could work with @NBN_Australia and make it better?
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Gojira destructor
(@Destructicus54) reported
Thanks for cheaping out on the NBN, Aussie government. We've had the internet go out for as much as seven hours over the past three days because of the watered-down bullshit you gave us. Remember: our government is run by con-men.
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Geoff Fletcher
(@tehfletch) reported
@NBN_Australia Hi guys, I received a SMS from NBNco yesterday telling me a tech would be turning up today between 1pm and 5pm. No one showed up. How do I find out when someone will show up to fix my connection?
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stu
(@stu_watches) reported
from
Sydney, State of New South Wales
So disappointed with @TPG_Telecom. I’ve been a customer for ten years and can’t believe how shabby their customer service has gotten. Guess it’s off to @Optus for our NBN needs
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Vanessa Bond
(@NessBond007) reported
@Telstra having just spent 1hr 9mins on hold finally someone answered. I had difficulty understanding her unfortunately but after a total of just over 2hrs on the phone a technician is apparently coming out to c what is wrong with NBN. Horrible service!
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Scomo Photo Opps
(@LooLoo92815185) reported
@NBN_Australia is it too much to ask for an update when the service goes down? I am WFH and have been without internet for 4 hrs and have heard nothing.
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Aussie Broadband
(@Aussie_BB) reported
@PICT_ASX Another thing to make sure of is that the NBN connection box is connected directly to the powerpoint and not using a powerboard, and any powersaving options on your device are not restricting the speeds. You can also reach out to our Support team on 1300 880 905 - Paul
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Tim McMahon
(@_TimMcMahon) reported
Don't restart your modem you if have nbn HFC! There's an outage that will prevent you from reconnecting. The issue started a few days ago. No estimated time to restore. 🙃
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Jeys A J
(@ajjeys) reported
@Telstra Hi, how is that only Video call apps are not working on your internet over NBN - FTTP. WhatsApp, Skype, Teams, Webex are all having connectivity issues even though the internet speed is 100Mbps?
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Carolyn Wright
(@Cazoperadag) reported
@NBN_Australia Hmm. Third person now online saying they will help, but has been silent for 15 mins since saying so. Began my efforts at 10.04 am. Still going at 7 pm and am worse off. No landline now. Couldn’t say I am happy. No progress past turn it off and on again, which I did yesterday.
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thematchless
(@thematchless2) reported
@Telstra Instead of stealing tweets, perhaps you could help with my NBN?
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Tim McMahon
(@_TimMcMahon) reported
@frankarr "Dec 12, 21:03 AEDT Monitoring - nbn network engineers have restored an index file that is showing positive results in testing and monitoring. Modems that were previously having connection issues to the network are now connecting and are remaining stable. nbn..."
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Carolyn Wright
(@Cazoperadag) reported
@NBN_Australia No lights on the NBN box. (Told them 3 times) It’s dead and cold. But Telstra has put me back in the wait last 9 1/2 hours since I started this complaint. It’s a thriller - will they tell me the next step? Stay tuned...
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Tim McMahon
(@_TimMcMahon) reported
Don't restart your HFC modem. There's an nbn outage that will prevent you from being able to reconnect. Reckon retail providers should notify their customers that they'll lose Internet connectivity for an unknokwn period of time if they restart their HFC modem? @NBN_Australia
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Steven Pearman
(@ButIJustGotHere) reported
Second time in a month the @NBN_Australia has gone down in Ringwood, wtf is going on?
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Adam Voigt 🐯🏆
(@adam_voigt) reported
from
Melbourne, State of Victoria
Skimming back through my weeks long forced SMS interaction with @Telstra to access the office @NBN_Australia service I’m paying for, I see: * 39 apologies/assurances. * 9 instances of blaming another Telstra department. * 0 commitments to fixing the problem. * no end in sight.
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Stephen
(@Lawavius) reported
@NBN_Australia I’ve moved to a flat in Concord that has NBN infrastructure, (1 of 4 flats connected) when I call a provider, they say there is nothing I can do, NBN isn’t available, it needs work done. I need to speak to someone please help! Trying to run a business from home.