NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Perth, Old Bar, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Optus
(@Optus) reported
@missizzyofficer Our technicians are already aware of this and are working with NBN to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Apologies for the inconvenience and we appreciate your patience. Kartik
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Anna
(@anna_spanner) reported
Ok someone please help - NBN Co are ridiculously hard to deal with. How the hell do I apply for a new NBN connection to an existing granny flat with its own Street Address but NOT lot number, where the main house already has an NBN connection??
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TPG
(@TPG_Telecom) reported
@kaffando Apologies for the inconvenience caused by the service disruption. NBN Co is performing a planned maintenance between 1:30pm and 4:30pm. -Charm
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Dune Haggar Draws
(@DuneHaggar) reported
from
Dunsborough, State of Western Australia
@descry My fav was having to prove to the nbn company (not my provider) there was an issue and having to do all that tech level terminal ping etc cut n paste for dayyyys and then them going oh it keeps failing the test? Lets escalate this now shall we
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Christian Meier
(@hoser_meier) reported
@Telstra @NBN_Australia no response from app help chat. Twitter rep tells me use the diagnostic tool, the tool doesn't work when there's no connection, the tool reports no fault when it can connect - funny that eh. Highlight the paradox, referred back to chat
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Willow⁷♡
(@Willzbakes) reported
Oh. My nbn is dead. Wtf telstra.
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
30 minutes later after bandwidth limiting every device on the network so nothing bursts too high and trips the nbn policer... You know or NBN could just fix their god damn ****.
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Completely over it.
(@kaffando) reported
Forced onto @NBN_Australia couple of months ago after very few issues prior. Now, full afternoon on no internet access. On a Friday. Trying to run a business. Thanks #NBN
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
Sorry everyone I'm gonna cancel todays stream. NBN is doing my head in and I'm still trying to limit my bandwidth for the entire router to avoid this NBN Pacer ******* the stream up. Asus WRT does not seem to be able to limit it enough.
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WatsonsTroops
(@WatsonsTroops1) reported
@fictillius Not a bad idea if they go ahead with it. I have FttP with a gigabit connection in a way its overkill but I enjoy it too, The nbn also probably need some work on their pricing structure
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💧Matt
(@mezla) reported
I worked for nbn for 2.5yrs as a contractor under CXC. now I have continued at nbn as an employee, for 8mths so far. My long Service Leave balance is that of an 8mth employee. This seems very unfair to me. Does anyone know if it can be fixed? I am in Victoria.
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nbn™ Australia
(@NBN_Australia) reported
@TylerConstable1 We expect the shortage of nbn HFC Network Termination Devices (NTDs) to extend connection times to approximately 42-48 days from mid-May to mid-June 2021. We will continue to work with our industry partners to process and activate HFC orders during this time. 2/3
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Greg Blue
(@gjblue) reported
@NBN_Australia please please can you tell me, because my provider cannot or will not, I have fibre to the node, my provider offered to cancel the contract because they can't provide the promised speed, will every other provider be in the same situation?
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nbn™ Australia
(@NBN_Australia) reported
@dvdflwr This has resulted in delays to connect new nbn HFC customers to the nbn network. nbn is continuing to work with industry partners to process and activate HFC orders during this time. 2/3
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Oliver Gettings
(@ogettings) reported
Seems @Telstra have messed up the NBN order so badly that I cannot cancel, I cannot progress and I cannot use the 4G back-up modem. I wonder what compensation I can get for breach of contract...
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Stellios Williams
(@TheNewStellW) reported
Breaking news: @MyRepublicAU delivering flaky internet service once again #nbn
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Damien Buckley 🇦🇺🇬🇧
(@damienpbuckley) reported
@NBN_Australia Fault lodged, complaint rejected. Apparently 6Mbps down is all I should expect in fixed wireless despite the law saying 25Mbps minimum…
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@DuneHaggar They need techs sent 3 times for no reason to escalate and show the nbn higher up team that its an issue within their end. @NBN_Australia are being a pain in the *** even though this issue isn't just effecting me.
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Left in Limbo
(@Left_in_Limbo) reported
So, @NBN_Australia sends you a new box. You install it and your internet goes to crap. Wonderful.
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pünïshëd dÏlbërt
(@PunishedDilbert) reported
@ornkelly @Matthew60299053 @HaydenJOConnor If your 6 mbit/sec HD stream is stuttering on your 25 mbit/sec NBN service it’s probably not the last mile tech that’s causing the problem shaun
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peter lynch
(@peterly48047001) reported
@TPG_Telecom Needs a overhaul your call centre . If listen to recording of all 7 foreigners u hear why TPG is getting a bad name .fixed the problem by calling a nephew 17 he found why cable from nbn was defective replaced it had harassing calls about it useless texts can’t wait to leave
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Philip Purcell
(@philip_purcell) reported
New conspiracy theory - every time I call my #ISP to complain about slow speeds, there is never any identifiable problem and nothing they can do, but immediately afterwards the speed goes back to normal. Could it be they are choking our account assuming we won't notice? #nbn
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nbn™ Australia
(@NBN_Australia) reported
@dvdflwr This has resulted in delays to connect new nbn HFC customers to the nbn network. nbn is continuing to work with industry partners to process and activate HFC orders during this time. 2/3
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Michael Coates
(@MG_Coates) reported
@AlboMP @AlboMP this is a meaningless statement parrotted by both sides. How about telling us how. Transitioning coal power workers to renewable manufacturing would be a great start. Show us some actual vision that's been sorely lacking since the ALP got beat down on the NBN
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Sean Kelly
(@ornkelly) reported
@PunishedDilbert @Matthew60299053 @HaydenJOConnor Yes, it's probably the ISP's fault for not buying enough overage to cope with peak demand... Point is, the choppiness isn't blamed on ISPs being cheap but the NBN as a service. The perception of the consumer being that it's better having Foxtel, Dill
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Kelsey
(@Kelsey_qnck) reported
@Telstra @NBN_Australia My internet is soooo slow among three days. Can I ask what is wrong with that? I tried to reset the modern but it still did not work!!
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Jason
(@JasonCarthew) reported
@Telstra Yes. With only one nbn box for two connections. Not his fault. It was the person getting me to “trouble shoot” for over a day not listening to me in the first place. Easier to just stay on the 4G backup at this point.
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Andrew Halliday
(@68dodgephoenix) reported
@HaydenJOConnor @catelizlouise I would prefer they pay the right amount of tax than compensate Murdoch for not innovating. Murdoch got his way with a **** NBN being delivered
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alyssa • track 3&9 on NH3 • check 📌
(@inluv41D) reported
@NBN_Australia It cuts out randomly for no reason... Also I was watching the Louis Tomlinson concert and it just cut out, luckily we fixed the issue.
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Optus
(@Optus) reported
@missizzyofficer Hi Isabel, sorry to hear about your internet connection issue. Is this for an NBN connection? If so then yes, there is a fault reported in your area NORTHCOTE, VIC, 3070 at the moment. Kartik