NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Sydney, Brisbane, Old Bar, Melbourne, Adelaide, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
||
| Brisbane |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Dee Malik
(@DeeMalik9) reported
@ByXoxolulz @ladystardust64 @ElieNYC NBN, that's the best U may do. I'm in SMB finance. I got killed during COVID because the government basically ignored "financial intermediaries" in loans and grants and yet I still supported SMBs being saved. I support all biz from being wiped out by COVID including Tesla. 1/2
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Jamie Clark
(@JamieC_o7) reported
@elonmusk On the waiting list. I'm surrounded by hills so can't even access Australia's Fixed wireless NBN garbage, and their NBN satellite is worse than rural ADSL+2 (ping of 30), with a ping of 600. I need Starlink in my life lol
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Brian Wright. He/Him
(@BrianWright63) reported
@Optus NBN, as your website clearly states in the network status tracker. Oh, and it's died yet again.
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Geepee
(@GilliantheGP) reported
Hey @Internode little help? I’m at home with Covid. With two kids with Covid. Had existing ****** NBN. Rang you as you had a good deal. Was going to leave changing until after isolation - you assured me it would be fine 1/?
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The Windjamming Chocobo💉💉🚀
(@noreasonspec) reported
I suspect it will be a decent amount of time before i manage to convince them to just give me another nbn modem (which will actually be the fix here i suspect)
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Amy Smyth
(@AmyKendall) reported
@AshesInVic We have copper but have wireless nbn. Included is VOIP for landline but we don’t use it at all. Wireless is ~46mbps down, which is pretty decent considering where I live. I doubt fibre will ever make it here.
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DebraHF
(@hf_debra) reported
@untitledgusgame @TurnbullMalcolm Yes, frustrating! My ongoing fault since 27 Jan. Thanks to the Big T for backup mobile Sim, doesn’t like the heavy usage They’ve put me through the troubleshooting 8 times, organised tech visit, nbn do remote test, can’t find fault, cancel. TIO now 🤬
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Max
(@max_au) reported
apparently the support teams at superloop have no access to the NBNCo update logs for outages, we're 10 hours into an outage and customer 'support' cant even tell me if an NBN engineer has attended site #superfail
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Deth Invictus
(@DethInvictus) reported
Two invoices ago (NBN) an error was made on the invoice. It took a LOT of explaining to get the call centre to understand the error. I was given a $10 credit for the issue. I paid the reduced invoice. Two invoices later I'm being chased for that amount out of thin air!
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Allan
(@28061914mary) reported
from
Sydney, State of New South Wales
@smh @zoesam93 I’m with OPTUS. My mobile phone drops out to regularly and the NBN is so slow at times I have to tether the phone to my computer. Get to work on these mayters Gladys. You are now actually working for Singapore.
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The Windjamming Chocobo💉💉🚀
(@noreasonspec) reported
So my NBN modem has connected to the NBN fine but the ethernet port at the back has stopped working so the gateway and devices can't actually see the connection Not looking forward to how long this will take to fix because no doubt on the NBN side everything will look on. Sigh.
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Stephen Gentle
(@stephengentle) reported
@Anthony_Klan @Optus I haven’t used them for years. I’ve heard many bad reports with them on NBN - I went with Aussie Broadband and it’s been excellent. For mobile, Vodafone seems at least as good in metro areas and is cheaper, or if you needed wider coverage you just have to go Telstra…
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Rhett Burnie
(@RhettBurnie) reported
Hey @BelongAU, our internet has been down for hours and I'm trying to work from home. No NBN outages in our area. I'd love to chat with someone but you don't have a customer phone number??!! Help please!
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Belong
(@BelongAU) reported
@HugoDemask Hi -- thanks so much for your patience, Hugo. The earlier issues in SA & NT have been resolved and services are coming back online. If you're not back up and running please reset your modem and/or nbn box. If you're still having trouble after that please send us a DM. -Lizzie
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Janet Castle🐀💉💉💉
(@Soheli8) reported
@gomichild Friend had same issue with NBN installation. And then a long delay to get parts to do her install. When I suggested they remove the mis-installed tech and install at hers, crickets.
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Lejuan
(@lucienlolz) reported
@gabs247 @BelongAU Ugh, I have a lousy 1.5GB mobile plan… when I’m WFH and the NBN goes down I’m screwed. Hope you’re back online soon! p.s. congrats on the knighthood
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Jai Ritter
(@JaiRitter3) reported
@ToMyPirateShip @lassie_welsh **** sake. I have 4 devices and NBN through optus.
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albert
(@albert18547576) reported
@andy_penn Gold standard incompetence more likely! I’ve been without a business phone line for 3 days! 6th significant NBN service interruption in 18 months - spent hours going around in circles with help desk case number 29417462
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akki sapra
(@akkisapra) reported
@BelongAU, NBN outage in Darwin NT ?
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JK Stock Investing💲
(@jk_stock) reported
$ABB Aussie Broadband is pushing NBN Co to widen a pricing restructure by offering a single flat price for 50Mbps tier services, which account for 58 percent of all active fixed-line connections. We Love their Service. #BuyStock in #ASX
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Rich Atkinson
(@tkinson) reported
Our nbn is down... again... a reminder that the LNP have spent more on a bunch of useless tanks than the NBN in the last decade.
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Rockmelon
(@Rockmelon7) reported
NBN is really fragile, drop out since this morning, and it’s literally once a month. Check on the NBN outage website, nothing, everything is fine, and go to Belong website, surprise, massive drop outs in SA/NT.
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xiandani
(@xiandani1) reported
@gemsydney1 @dailytelegraph @GladysB Its terrible, they force me to hook up via nbn if wanted to keep internet but have kept me on adsl , they keep telling me will be ready in 24hr, then 48hrs and then have the hide to try sell me some phone deal
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akki sapra
(@akkisapra) reported
@BelongAU @VickiKerrigan I thought it was just me. Spent over 2 hours trouble shooting. @BelongAU , by when can we expect NBN services to be back online in Darwin ? Is there a way for you to notify people of outages ? Is there a way to start backup LTE services on NBN connections which we can enable?
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Belong
(@BelongAU) reported
@ToddMor45348633 Hi Todd! Thanks for your patience, the earlier issues in SA & NT have been resolved and services are coming back online. If you're not back up and running please reset your modem and/or nbn box. If you're still having trouble after that please flick us a DM 📩 -Lizzie
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Laura
(@Laura_Loot) reported
@Telstra Nope… nbn service still invisible on My Telstra ap
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albert
(@albert18547576) reported
@andy_penn Gold standard scamming by Telstra! I’ve been without a business phone line for 3 days! 6th significant NBN service interruption in 18 months - spent hours going around in circles with help desk case number 29417462
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akki sapra
(@akkisapra) reported
Seems like it. Spent over 2 hours trouble shooting. @BelongAU , by when can we expect NBN services to be back online? Is there a way for you to notify people of outages ? Lot of ppl are wfh! Is there a way to start backup LTE services on NBN connections which we can enable?
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🌼Yeh🏴☠️Nah🌼
(@ToMyPirateShip) reported
@JaiRitter3 @lassie_welsh I've never had an issue with them at all. I have NBN through Telstra and tbh I've never had an issue with them either
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Anthony ( Totoymckoy )
(@anthonymct) reported
@BelongAU hey guys, checked w/nbn and they dont have any issues. I dont have any internet connection. Pls advise, working from home. Gilles Plains SA 5086