NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Melbourne, Sydney, Adelaide, Brisbane, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba, Dubbo, Central Coast and Penola.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Amy
(@amarkywell) reported
@NBN_Australia why does it take a week to let my service provider connect my home internet? NBN HFC is already at the property, I moved in last Friday... I'm still waiting to be connected
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💧 Rodney McClure
(@McClureRodney) reported
@NBN_Australia @CommsroomC @MRowlandMP I know what the problem is Sarah. Its the last 40m from the kerb to my house. The copper was put in 1977 when the house was built. Everytime it rains the standard speeds drops. I just need fibre to the house thats all.
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Snicks
(@SnicksBC) reported
@JoeSmit05465144 @radswan1 @AMGdriver01 Oh and the NBN was built with public money. As was our phone and electricity network.
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mick
(@shouldandmust) reported
4th time in less than a year I’m without internet for multiple days and forced to listen to iinet tell me it’s an nbn problem and they can do nothing about it and I have no recourse because Turnbull ****** the nbn before it was even in the ground
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rand
(@randknowsall) reported
@GladysB Jesus Christ, if the NBN just worked this wouldn't be such an issue.
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Andrew A. Hennessy 💧🌈🍞
(@AndrewAQLD) reported
The same people who designed the NBN are the same people trying to rewire the electricity network.
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May the force be with you, always.
(@tails2101) reported
@the_outraged @WeDo80443261 Medicare; NDIS; NBN. "Little things" that the LNP mismanaged, shredded, or, in the case of the NBN, deliberately made it poor do it didn't compete with fox.
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jc2042
(@jc2042) reported
@MRowlandMP There'd be huge benefit if NBN staff talked to each other (4 visits to identify problem already fixed) untold txt msgs to arrange, confirm & advise attendance at appointments, then turn up early/late, numerous follow up texts & calls to assess satisfaction! & time off work for me
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Joseph Radley
(@JosephRadley) reported
Just spent 10 mins winding up an obvious scammer wanting to upgrade my NBN connection. So "Alex" from "NBN tech support (subcontinent division)" maybe next time you should call someone that actually has an NBN connection.
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Liam Pomfret, PhD
(@LiamPomfret) reported
So, who should I be hassling about getting the NBN at my father's place looked into? Just insane how frequently they drop out, or how much even the slightest wind or rain impacts it. They apparently had more reliable service back on ADSL.
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CJ
(@cj_in_aus) reported
@Telstra my NBN discount is expiring, but I can get cheaper NBN as a new Telstra customer. Call centre could do nothing. Shame I have to leave Telstra after 25 years 😢
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jonnyforeigner
(@j_foreigner) reported
from
Melbourne, State of Victoria
Nice to be informed of an @NBN_Australia outage of THREE ******* HOURS one minute after the SIX HOUR WINDOW began. Super.
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🕯💧Shaz H 💉💉💉
(@ShazHaitch) reported
@CommsroomC @MRowlandMP @NBN_Australia Gotta say Michelle, if you aren't seeing the case for media reform, then you're not paying attention. If you don't want to fix this major issue, you're in the wrong portfolio. #MurdochRoyalCommission #auspol
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vanilla🍰moussecake
(@myleylines) reported
@tiali_15 oh- i meant the provider Aussie Broadband (if u were looking to change)! but no yeah nbn is kinda ****. australian internet is just kinda bad in general 🥲
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Phil Kernick
(@philkernick) reported
@decryption Every time I see things like this I go an have a quiet cry about my 32/8 FTTN service. It's another case of @NBN_Australia giving more to the haves, while completely ignoring the have-nots.
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Vass
(@Vass2016) reported
@GladysB I have been @Optus customer for 20+ years. The past 10 weeks our internet goes on and off 10-15 times per day. Two weeks ago we were lucky to have it for a few hours. NBN & Optus each blame each other. I keep paying the bills for a substandard service. Telstra, here I come..
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Edmond Tran
(@EdmondTran) reported
The NBN contractor came to check the work done by the other NBN contractor, but they weren't able to fix it so now they need to get a proper NBN person out at an undisclosed date to take a look. 🫠
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The Skywalker Chocobo
(@noreasonspec) reported
@LiamPomfret I had a very similar issue. Hfc would drop when temp reached 28+. It was isolater at house. Nbn fixed it. Report issue, turn modem off, explain when tech turns up the issue
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💧Roen Lloyd Davis
(@RoenDavis) reported
@iiNet our home FTTC promising an average 40 meg down has done barely better than an average of 12 meg down since we got NBN 2.5 years ago. Yesterday morning @ 1.2 meg, I rang to complain. Tech got 52 meg down but by last night back to 1.2 meg. How do we fix it? Change provider?
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Craig
(@TycoonGT) reported
@NBN_Australia Waited so long.... for some sort of solution... NBN FTTP... 5G... Starlink .... one finally became available.... @SpaceXStarlink.... You're losing more and more people to Starlink every day..... Hoping the next announcement includes Dalby or I'll be disconnecting @NBN_Australia
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★ Tiali ★ Dragon VTuber | Debut late 2022✨
(@tiali_15) reported
@myleylines Its decent when it doesn’t have an outage twice in a week and doesn’t interfere with the my stream quality. (What I have is wireless broadband, not NBN because apparently NBN sucks) They can’t even blame the weather because it was a beautiful sunny day in SA 😒
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Phil Kernick
(@philkernick) reported
@decryption @NBN_Australia It's an utter joke. They are not now, nor have they ever, focussed on those areas with bad connections. They focus on those areas with deep pockets to maximise ARPU.
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Steve Irons
(@steveirons) reported
@gmail I have it all sorted. It was partial outage NBN via satellite. But I failed to take action for 16 hours because it appeared to be working.
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Dean Rosario
(@DeanRosario) reported
Daily phone calls gravely warning that my NBN Internet connection will be disconnected. I play along & say I'm ok with that. They hang up. Very rude.
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Krungthepkris - back home 🇺🇦🇹🇼
(@Krungthepkris1) reported
@GladysB Optus - the complete anithesis of efficient Sing Tel - how they don’t fire the whole management and start again. Never felt better than when I gave up Optus NBN went for lower cost, better speed, fantastic service Aussie Broadband - best move I ever made - oh Telstra no better
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SJG
(@Stujgreg) reported
@GladysB @GladysB I would suggest you review Optus policies rather than commenting on other Providers. Recently a small business with Optus services was told to go to another provider for a NBN service as Optus could not offer this service. How is that putting customers first?
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Mukesh Haikerwal
(@DrMukeshH) reported
from
Melbourne, State of Victoria
@RadioNational @PatsKarvelas @Mark_Butler_MP Good questions from PK. #DigitalDivide Patients no #NBN No devices. Nuts. COVID not over. Poor settings. No narrative
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Claire Laila Dines
(@Freedomofdoubt) reported
@B_Strawbridge @WaspWoman Sorry! Needs reporting on the NBN network!
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Steve Irons
(@steveirons) reported
As you know the Internet can be subject to partial connectivity problems nbn, like with satellite connections, & you would think that any user that saw connection mode would waste a lot of time trying to resume proper connectivity if their email system gave them that response.
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John
(@TrepOz) reported
@NBN_Australia I work from home and with no warning or means of recourse, my internet has been shut off with no information regarding network status on your page, nor does my ISP have any idea why this was done. NBN gave me INC17163857. I will be pursuing financial compensation.