NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (76%)
• Wi-fi (10%)
• Total Blackout (6%)
• E-mail (5%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Adelaide, Brisbane, Bundaberg, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, Dubbo, Warragul, and Windermere.

City	Problem Type	Report Time
Melbourne	Wi-fi	6 hours ago
Melbourne	Internet	18 hours ago
Melbourne	Internet	19 hours ago
Melbourne	Internet	21 hours ago
Sydney	Internet	1 day ago
Melbourne	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Phoenix Diamond (@_phoenix_btc) reported 10 minutes ago

  @TopherField I have a conspiratorial hypothesis that may interest you regarding NBN The backbone of the Australian military communications at home was a rotting copper wire network and needed to be replaced, but pitching the Australian public on spending billions on military getting a communications upgrade was a hard sell So instead the two majors went at each other on two different versions of the same dumb idea, fiber to the premises vs fiber to the node Now we have ****** fiber optics speeds because it's being speed capped with software, and ironically NBN is the same old HFC (Hybrid Fiber Coaxial) technology that Foxtel had installed for years 🫠

• 
  Cdbrown (@BrowntownBrew) reported 11 minutes ago

  @LambDownUnder @TheLucidyn @Batman2242 If you ignore the $30B and 9 years wasted on the failed LNP version. #nbn will be profitable and provide a nice return once all the MTM mess is removed from the network

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 14 minutes ago

  @NBN_Australia is a joke. For the 2nd time in 2 wks my connection is down - their fault. They can't come out to fix it till next Monday! If I can find a reputable @STARLINK installer in my regional area, I'd be thankful (Jervis Bay NSW). I'm past climbing on roofs these days. Any recommentations? My @telstra hot spotting is the pits.

• 
  Stephen Williams (@sfw1956) reported 15 minutes ago

  When that idiot Rudd committed to spending $Billions on the NBN I said it was a waste of $. If it made sense a private co would've done it. It may had made sense in the big cities but that's it. It's obsolete.

• 
  Doug Hendo (@DougHendo) reported 19 minutes ago

  @TopherField The NBN started in Broken Hill my refrigeration systems on the towers where the only ones running when it hit 45c. They rang me up and said how come mine where the only one still working. Because I used Temperzone Australian Airconditioners with adjustable head preasure I increased. I didnt tell them all they had to do with the other was remove the thermistors off the head preasure on the American systems.

• 
  ExtremelyDevious(coms open) (@ExtremelyDevio1) reported 20 minutes ago

  @TopherField the NBNs answer to not being able to lay fiber down and close gaps was to ***** fixed wireless towers for land to land satelite, for which each tower probably services on average like, 500 people, according to what the NBN told me anyway.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 21 minutes ago

  Still sans @NBN_Australia They came out Monday, identified the issue & refused to fix it. Told them that I was over them & that I'll be signing up with @Starlink Looking forward to receiving my kit from Starlink soon. Hotspotting with my @Telstra mobile is 1/2 speed of a snail. Painful much. Going crazy. Don't need this stress.

• 
  Gregory J O'Flaherty 💧💦 (@schitzoziris) reported 21 minutes ago

  I rearranged my furniture like I said I might. Crashed my NBN doing it and now it will not connect. Spent the last hour on the providers help text… the backup 4G SIM WiFi Connection isn’t working either… the technician is coming later this week … The flat is more cluttered and I should have left it like it was… That filled the day anyway. I needed the exercise… I can’t sleep ..

• 
  Harry Harrop (@harry_harrop) reported 22 minutes ago

  May be a possible delay tonight due to emergency nbn maintenance 😭 fingers crossed 🤞🏻

• 
  Maddie Latham (@MadLatham) reported 23 minutes ago

  My phone reception has been having issues, yesterday the nbn carked it and I got spat on (my bag) by someone in Footscray. I’ve ordered $60 worth of coffee this morning, had 2 long blacks and I’m about to walk the dog in the rain and go to a bathhouse this arvo.

• 
  Anthony (@AnthonyPHoran) reported 25 minutes ago

  @jarro56 @isaacfloyd13 There was bipartisan support for the NDIS & NBN because they were popular as their projected cost were fractions of what they actually became. The NBN could have been delivered by private sector for fraction of cost & is likely to be obsolete in future.

• 
  HDex (@hdex) reported 26 minutes ago

  @NBN_Australia maintenance in my area to improve network. OK fair enough, I'll just work using mobile data for a few hours. Checking the maintenance window ... 7 days! I'm sure my bill will reflect this fact /sarcasm

• 
  Jonesy (@z51588) reported 30 minutes ago

  @MrBrokenEyes Yes!!! I was just searching for exactly the same thing as my nbn has conveniently gone down right after the alert.

• 
  l3oaussie (@l3oaussie) reported 32 minutes ago

  @theheraldsun NBN was Kevin Rubb’s idea to please the unions. Malcolm tried to fix but failed miserably. It is a great example that the government should not be involved in everything. Just leave it to follow a natural course

• 
  Johnnymoo1969 (@johnnymoo1969) reported 33 minutes ago

  @MadsMelbourne Booked @NBN_Australia on Monday - said they’d be there between 8-12 - took day off and no one turned up - incompetent govt that doesn’t give a **** about people’s time - @Starlink here I come - FU NBN

• 
  Jamie (@jamieeedward) reported 35 minutes ago

  @Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor

• 
  EGP Quantitative (@AggressiveQuant) reported 36 minutes ago

  As a recent customer of Starlink, this has to be among the biggest runways in business. Only ~500k connections in Australia, apparently still >8.5m suffering through our joke of an NBN... That's just the opportunity in our little tinpot country.

• 
  River Ach (@ach_river84952) reported 37 minutes ago

  @Nirgal451 @cmkusher Let’s check the record: Labor's NBN was full-fiber before the LNP sabotaged it into slow, costly copper. Inland Rail was botched by LNP scope creep, & NDIS white-anted by poor oversight. For economic reform stock with Labor. Vision didn't fail; execution was gutted by the LNP.

• 
  Garfield C. Reynolds (@GarfieldR1966) reported 38 minutes ago

  @NBN_Australia sure enough this problem still isn’t resolved. Outage page has been showing us as facing network degradation all week. Regular dropouts and slow connectivity. Will you ever fix this???

• 
  purana (@purana) reported 39 minutes ago

  @NBN_Australia still cannot connect a NBN service to my mothers location. Yet it says in website its serviced by FTTN, but here we are 6+ months (3 retail providers) and still cannot get a service. They blame construction, but what happened to project planning before that :)

• 
  Energy of Oz (@EnergyOfOz) reported 41 minutes ago

  @Temjinck @TopherField There was hardly any logic demonstrated by the pro-NBN side of the debate back then, just emotion. And the worst was the ABC’s Nick Ross

• 
  cockitythegalah (@jlmcmlxvii) reported 42 minutes ago

  @p_terg IT ordeal 😵‍💫 They got the NBN on today. Box nowhere near the computer and computer doesn’t have a wifi adapter. So I did the dash down the road and got them a 10m Ethernet cable and away they go.

• 
  Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported 44 minutes ago

  @NBN_Australia Once again our useless service is dropping out. Thanks to the destructive & stupid @hontonyabbott (NOT Hon.) & complicit @turnbullmalcolm some of us are stuck with the useless satellite service. Years of promises of fixed wireless or something but … NOTHING

• 
  Never vote LNP. (@LNPvoterfail) reported 47 minutes ago

  @GusLefty The LNP let the NDIS run away. Deliberately in an attempt to make it unsustainable and shut it down. It's what they do. Medicare. NBN. Veterans. Robodebt.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 51 minutes ago

  My @NBN has been down since 9am & they won't come to fix issue till Monday - 4 days (2nd time in 2 wks)! My Telstra hotspotting is weak. Time to hook up with @starlink Issue here is local installer charges an arm/leg etc to install sys on roof etc. I may have to suck it up.

• 
  Marcus Wong (@aussiewongm) reported 52 minutes ago

  I'm thinking change of upstream provider has ****** up everything on the network, so decided I should kick my router as well to see if that makes a difference - I'd already kicked the NBN NTD this morning after it dropped out initially.

• 
  dan nolan (@dannolan) reported 53 minutes ago

  @scottjla I bought a home server just for this earlier in the week! I’ve pruned my builds because of awful Aussie nbn upstream

• 
  Cattom (@TCatley) reported 55 minutes ago

  @Adam_and_EVs I switched to starlink. NBN in australia was crap it kept disconnecting. Couldnt Game. Starlink ( mini dish even ) has been great cost the same, better service and that in a major city.

• 
  Raymond McKeown (@RaymondKeown3) reported 1 hour ago

  It is grand final day for that very failed ex labor fool Pommie Stephen Conroy. At his presser he is lying his arse off. It is time @SkyNewsAust must dump this labor liar Conroy. Remember when he was the minister for the NBN his budget was $8.4 billion and a build time of 8 years Pommie Conroy is just another labor fail Enough @SkyNewsAust We do pay subscriptions to you Show us some respect!

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚡️Scott Hilditch ⚡️🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scotthilditch) reported 1 hour ago

  @NBN_Australia down ahead of @MainEventTV #SpencerTszyu fight, wonder how I get a refund? @Kogan #newsnow