NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Geelong, Sydney, Melbourne, Brisbane, Adelaide, Thirlmere, Perth, Hobart, Gold Coast, Newcastle, Colac, Canberra, Bowral, Riddell and Old Bar.
| City | Problem Type | Report Time |
|---|---|---|
 Geelong |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jamo of Jangelstan
(@jjamo262) reported
@RobbieBarwick Fahours junket trips tonthe Olympic games with mates staying 5 star... 77 million in NBN bonuses. 900 public service execs getring bonuses more than the 4 watches... somehow doesnt generate disgust. I want to know why.
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Optus
(@Optus) reported
@DesignedToFade A note on the NBN incident says that the technician has repaired damaged cable at the exchange. nbn services remain offline. A specialist tech is being engaged to attend the site for further investigations. The ETA will be provided when it becomes available. Casey
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Alan Hope
(@AlanHop05734150) reported
@AlboMP Sorry to confront you, but those photo's are not recent. NBN have spent enormous amounts to rectify the Telstra network failures. Copper connections may have improved, but I agree the only long term fix is fibre. Do not let Telstra back to ruin our network.
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Emoceannal
(@emoceannal) reported
@TechInsider it's horrible that the 4second ad didn't need buffering but the video you have needed a minute, yeah I know i need better internet, lmao it was an Australian NBN ad, no wonder i can't watch your video 😒 #Starlink to the rescue.
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Yug Nivek
(@YugNivek) reported
@CharlesSherlock @peggymel2001 Not hard to believe, I was a Network Tech & having seen some of the NBN being installed. Not only was it incredibly expensive to kludge together the ancient, corroding copper with the already obsolete NBN equipment. The additional labour time needed to do the job was excessive!
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💧Sir Evadregand
(@Evadregand) reported
@SchoonerLita His crime against the NBN is enough to damn him forever.
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Social Kristancing
(@DesignedToFade) reported
Up to almost 48hrs now with no internet. @NBN_Australia seem in no urgency to restore the service and my telco @optus as well as others seem to not feel the need to follow them up and hold them accountable. Worse than a third world country
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Netrunner Card Generator
(@NetrunnerGen) reported
The Savvy GmBH NBN: Subsidiary 45/15 The first time on your turn you take one bad publicity, deal 1 meat damage
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Russell Egan
(@RussellEgan) reported
@Telstra The NBN is fine. My msgs were about Telstra's customer service processes.
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Voda Utd
(@voda_utd) reported
@Optus Is it an Optus issue or nbn?
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Faisal Jan Sarhindi
(@sarhindi) reported
Have been without home internet access for the past 48 hours. @optus says its @NBN_Australia and nbn says nothing no estimate for resolution in Epping NSW. Looks like @elonmusk Starlink is needed here as well in OZ cities
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Nigel Purchase
(@Nigel_Purchase) reported
The NBN saga continues. They were supposed to fix it on Friday. Of course, they didn't. My ISP can't give me a date for when it'll be fixed. Starlink just keeps on looking better and better.
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Jb
(@RideSoulSurf) reported
@MockDelbourne @rajah_mich Thats even more of a ***** up my word - this means later batches of Pfizer will goto to healthier citizens. Still the problem remains a subset of the ballsup will be at risk until its sorted out - this is starting to sound like the rollout of the NBN - we know how that went.
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James M
(@JayMo31415) reported
Hey @StanSportAU the MZ game played fine and suddenly the Brumbies game is super choppy again. Less bad so far but I am getting buffering several times a minute on HFC NBN via PS5 app, again. Figure it out.
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Social Kristancing
(@DesignedToFade) reported
Going on 36hrs without @nbn . Apparently one technician tried something but that didn’t fix it - took another 16hrs for another tech to turn up to the site for a second opinion. Absolutely amateurish attitude to internet in this country
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☕️ an essential vitamin.
(@tobyallen) reported
@Telstra I transferred to NBN at a different provider. I managed to get through to chat and I am getting a cheque posted from the 90s to cover it. Also apparently I was going to be charged for a big pong email address that I never used nor asked to be created.
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Bryan Shen
(@ShenBryan) reported
Is there any fibre cut or some serious issues going on in west side of Epping NSW? @NBN_Australia Internet has been out since yesterday morning. Your outage status site says “An unplanned incident is affecting the network”, but that’s been affecting for about 32 hours now.
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Imran Shakeel
(@thatimran) reported
@ShenBryan @NBN_Australia More than 48 hours in, this outage still hasn’t been resolved. What’s going on @NBN_Australia
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Lutra Capital
(@CapitalLutra) reported
@ausnotes @Telstra You have no choice in my area. You can pay for Telstra and have it bundled or pay line rental to Telstra plus deal with another service provider for ADSL and have an administrative headache plus the exact same quality. NBN wireless has just become available so going to trial.
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Imran Shakeel
(@thatimran) reported
@NBN_Australia How are you helping me then other than looking forward and replying with canned responses? As I mentioned this outage is on your page and is there for more than 48! hours. Is that really an acceptable state of service?
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🎗Sara 🍀🕯
(@iQ_S4R4) reported
@NBN_Australia It has been 3 months of weekly maintenance for up to 8 hours every time. Not even dial up needed that much maintenance. And even so, service is consistently & continuously horrendous. Glad you all got your bonus though for job well done 🙄
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Powell's Other Glasses (Ausnotes)
(@ausnotes) reported
@CapitalLutra @Telstra I pair MyNetFone with an NBN service. I guess you could do a landline over a wireless service.
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eeds
(@EdanCockerell) reported
@NBN_Australia You're good thanks @NBN_Australia. We were just discussing @Foxtel's annoying delay in escalating my service issues to your technicians.
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Voda Utd
(@voda_utd) reported
@Optus Nbn website says no outage in the area
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Neville S
(@Niftymack) reported
@Telstra the poor performance of Telstra continues, now 6 weeks since Telstra cut off my Cable internet , despite NBN connection pushed out to 30th March!Signed up for Telstra NBN on 17th dec, told install would be 12th Jan , did not happen! New date 30 March, 15Jan Cable cutoff!
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peter
(@PeterPreeve) reported
NBN continue to report 100% availability of service despite the fact that people wait up to 2 weeks for a replacement NBN modem following from a storm over the area. This is rubbish as it's a service unavailability as their equipment fails. #auspol #nbnrubbish
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nbn™ Australia
(@NBN_Australia) reported
@PeterPreeve Hey Peter, nbn is actively working on process improvements to respond to these lightning events and working with suppliers to restore customer services as quickly as possible. 1/2
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Voda Utd
(@voda_utd) reported
@Optus I live in st Leonard’s 2065. I received a text saying the nbn outage in my area is complete. But now the nbn arris modem is flashing non stop and I have no internet at home. Please advise when this will be fixed.
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mads✨
(@maddeykj) reported
@NBN_Australia @NBN_Australia my wifi cuts out after twelve every night and there is connection issues from ten. Is there anyway to fix this? Or look into my settings surrounding website limitation?
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💧Wake Up Australia!
(@mary_tambling63) reported
@factchekka @MRowlandMP You really should research this particular issue - then maybe debate it. And as a very fortunate original NBN FTTH user, I've had 100 meg/sec since 2013 - installed for free, without any increase in costs. Never any hassels.