NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (73%)
- Total Blackout (11%)
- Wi-fi (11%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Brisbane, Adelaide, Sydney, Melbourne, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Internet | 44 minutes ago |
|
Brisbane
|
Internet | 58 minutes ago |
|
Adelaide
|
Internet | 2 hours ago |
|
Perth
|
Internet | 3 hours ago |
|
Sydney
|
Internet | 4 hours ago |
|
Melbourne
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Pearman (@ButIJustGotHere) reportedInternet been down all day! Did something happen to @NBN_Australia ?
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claire ♿️ (@ClaireBuysBooks) reported@Telstra our NBN isn’t working but everything on our modem says it should be. I’ve tried to reset the modem by unplugging etc but it’s not working still. Any ideas?
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Calebsfavourite (@calebsfavourite) reported@JohnRHewson I didn’t, because there’s no TV reception here, and the fkn internet is too slow to stream. Thanks NBN.
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Lee (@ozmerica) reportedSo over it @Telstra @NBN_Australia 😠 Every night this week our phone & internet has gone out! I'm calling tomoz but wanted to vent to you rn as aaargh!!! 😠 It's just so arduous to go thru the whole drama of getting either of you to fix whatever the problem is!! #TelstraOutage
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Dumb ****: The Boardgame (@diredaniel) reportedInternet and NBN in Australia still sucks enough that I actually gave a friend a USB hard disk with Battlefield V on it so we could play together last night, because he was gonna take 10 hours to download it. In contrast it'd take me about 45 minutes. He lives 5km away.
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Bee Ah Chang (@BuaAhChang) reported@Optus What a crap service...now i have to wait 2 weeks for NBN technician to fix my internet...NBN carried out maintenance and stuffed up the internet....will put a complaint in to the Ombudsman.
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David Lutz (@dlutzy) reported@launtel @NBN_Australia @VocusComm If they fix it before Monday afternoon I’m going right out to buy a lottery ticket.
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David Lutz (@dlutzy) reported@launtel @NBN_Australia @VocusComm I know exactly where the cut is. And there was no way they were going to fix it by 5pm. Still down.
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Paul Daniel (@pauld08) reported@NBN_Australia You obviously didn’t read my tweet. I have contacted them. It’s intermittent. The line test always comes up OK. They’ve tried to talk to you. You won’t accept the service request or talk. This is a well known issue. Thousands of people impacted apparently. Please own the problem.
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SDW (@Corns1945) reported@LordofWentworth @JonesHowdareyou Our NBN service is awful! Yesterday it was dropping out all day...! I had to pay for a registered nbn electrician to come and wire up house properly but the slow speeds are on Nbn he said..! It’s crap #nbn
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Launtel (@launtel) reported@dlutzy @NBN_Australia @VocusComm Well you were right. I can still see you're down even now. I am going to see if I can bypass Vocus and get some info.
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Johnny (@JohnnyLydon) reported@Magpie1954nBird @Telstra I was charged for both my adsl internet AND a yet to be connected nbn service. I had to go to a Telstra store to get it sorted to avoid an indefinite wait on the phone. They couldn’t even get through. It took ages for the mess to be sorted.
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nbn™ Australia (@NBN_Australia) reported@nataliesmilan That would frustrate me too, Natalie. If you are having service issues it's best to speak to your provider. They will be able to test the line to check for faults. If the fault is with nbn they will let us know and we will work hard to fix it. Let us know how you go. Thanks, Amy
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Nikolay Nemshilov (@nemshilov) reportedYour tech support and NBN technicians have been bouncing me between each other for months with no end, and my internet keeps disappearing for a whole day every few weeks
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Perceptivelight (@perceptivelight) reported@NBN_Australia Sally the least customers deserve is the truth cos the problem "is due to to an nbn technician shortage in some areas as a result of recent industrial action that has seen technicians walk off the job and internal issues within nbn's systems".
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David Lutz (@dlutzy) reported@launtel @NBN_Australia @VocusComm Still no van in the street. I’m guessing it’ll be down for the whole weekend.
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Dave Porter (@dave_it) reported@kayosports Having issues this weekend - either the AFL resets and starts the match from the beginning, or I get the percentage pause to resume that takes 20-30 seconds to come back to the match - I'm on an NBN Fibre to the Home 100MEG, speed is not an issue!
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Albert Daou (@Albz112) reported@kayosports can you please improve your TV app? Constant loading and buffering despite having fast NBN, no problem with any other streaming service except yours. Can't enjoy a game of NRL without interruption, very frustrating.
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Battling Lefty (@murzo_4) reported@NBN_Australia Problem has been resolved. Telstra issue was fixed by Ranjith. Amazingly straight forward solution that a suite of technical people couldn’t resolve including the Telstra technician who spend nearly an hour there early in the week who finished by saying “it’s an NBN problem”
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🕯️ ⬅️1.5 m➡️😷 Wear a mask & physically distance (@Sandrew_0) reported@abcnews This is what LNP govts do; gradually erode good social benefit schemes. They would never have introduced an NDIS. It takes a Labor govt to do good & then the LNP try to undo them, sometimes quickly (like Medibank, the carbon price & NBN), otherwise slowly like this. #AusPol
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Alex Newman-Rogers (@AHellonewman1) reported@TPG_Telecom NBN down for hours in ALPHINGTON Vic. Bit of rain damage?
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David Li (@Dave2307) reported@Telstra I’m not at my friend place their internet service was down entire day yesterday it was using Back Up 4G Speed 20mbps download 1mbps upload while Telstra NBN in my place is very slow as well I got 150mbps spose to have 250mbps.
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David Li (@Dave2307) reported from Sydney, New South Wales@Telstra #Telstra #NBN is down in #Oatley NSW area please fix. Reset my friend modem twice.
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Launtel (@launtel) reported@dlutzy @NBN_Australia @VocusComm It appears there is a cable cut under a footpath, so it taking some time to organise a fix (involves construction crews). They currently have an ETR of 5pm.
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Calmette Lahoud (@KingCalmette) reported@Telstra Have ordered NBN they never showed up waited all day now I have just been waiting but nothing been about 6 months.
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Nikolay Nemshilov (@nemshilov) reported@Aussie_BB Your tech support and NBN technicians have been bouncing me between each other for months to no end, and my internet keeps disappearing for a whole day every few weeks
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Optus (@Optus) reported@paul_hatz Hi Paul, I'm sorry to hear about the issues with your NBN service. I've taken a look at Peakhurst, 2210 and can see no outages reported in the area. We'd be happy to take a look at your connection and provide further assistance, could you send us a DM? Sarah
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Paul O'Malley (@paulomalley) reported@techAU Having listened to the reviews on the Vergecast, I highly doubt this is a competitor to NBN. Latency and connection issues are rife from all the reviews I've seen. I'll stick to my FTTP connection thanks.
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Dani: #UGLYDANCE 🌐❤️🦌🦈🦉🦍🐈🍞💙AUS/FS-083-64🌹 (@LeadersLove2) reportedI wanna go back to NBN!!! 😭😭😭 5G has terrible traffic
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ᴮᴱvan⁷ 🧈💜 ⟭⟬ ⟬⟭ BUTTER out MAY 21 (@aussiebangtan) reportedOUR WIFI IS BROKEN AND NBN WILL REPLACE THE BOX BY NEXT WEEK! ARE YOU FCKNG KIDDING ME!!?!? I HAVE A BTS COMEBACK THIS WEEK!!!!!!!