NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Adelaide, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Sydney	Internet	12 hours ago
Perth	Internet	14 hours ago
Melbourne	Internet	14 hours ago
Sydney	Internet	15 hours ago
Sydney	Phone	17 hours ago
Melbourne	Total Blackout	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bodgie Steve (@BodgieSteve) reported 7 minutes ago

  @Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.

• 
  🦺 Benedict Harris (@benedict303) reported 8 minutes ago

  @Optus we were on the phone to OPTUS for THREE HOURS to some operator in India, we just wanted to move to a faster NBN plan, and they could not migrate our old account over. NIGHTMARE and Optus are outsourcing their support to useless people in India

• 
  Marg N - AU (@Daisy1158) reported 9 minutes ago

  .@Telstra You know, it would be great if people would be notified of NBN work and interruptions at least BEFORE the internet is no longer working! I got a notification AFTER the service was restored!

• 
  Kim Bickley (@somesomm) reported 10 minutes ago

  @DodoAustralia how long is the NBN outage in Newcastle East expected to last?

• 
  JAY ☘️☘️☘️ (@jotepPdT) reported 10 minutes ago

  @Telstra will Telstra or NBN compensate us for the trouble? your mobile network back up is not working. i have a work to do and can’t do anything because of my internet.

• 
  Catriona MacMaster (@CatrionaMacMas1) reported 11 minutes ago

  @bluewavedream That is a stupid observation - NBN owned by Australia, Starlink owned by Elon Musk and his whims and dictator like behaviour.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 12 minutes ago

  Just spent 1.5hrs with my ISP figuring out why my NBN had died. He (from Indian, a nice chap) put me through hoops & then said that the NBN box is faulty but can't get a tech out till next Tue. Then a light bulb moment hit me & said, what if I look at the metre box - sure enough, something had tripped the circuit in the room the NBN is hooked up to. I just didn't need the added stress. Then he had the hide to ask me to 'rate his service'. Yeah - nah!

• 
  Boyd Rose (@Ftksuke235) reported 12 minutes ago

  @NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.

• 
  Southwell Certifiers (@TheDeanDK) reported 14 minutes ago

  4/ Documentation gaps. Missing clearances from Sydney Water, Ausgrid, or NBN. Errors in the Section 88B instrument. A subdivision plan that doesn't meet Registrar General's Guidelines. Each gap adds weeks. A requisitioned plan resets the registration clock entirely.

• 
  LCHF Matt (@LCHF_Matt) reported 14 minutes ago

  @markhumooney @SkyNewsAust BS. There is no need for this service in 2026. Phones, emergency text systems, NBN

• 
  Whimsical🇦🇺 (@whimsical523456) reported 19 minutes ago from Melbourne, Victoria

  @JEChalmers You aren't creating any new private sector jobs. You aren't even investing in the private sector with public companies anymore. The last one was the ****** NBN a full generation ago now. ***** sake! Found some ******* publically owned companies and show you actually ******* support growing the economy. AND GET RID OF CGT AND INCOME TAX! Hike the GST if you need to keep the revenue the same.

• 
  Michael🧙 (@mich___l) reported 20 minutes ago

  @ruicharadrius lol do you live in the middle of nowhere or something? NBN is fairly quick in most places. I get 250 down, 50 up for a decent amount for a decent amount and no downtime.

• 
  Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported 20 minutes ago

  @Andrew_Godman @DPRVenjoyer @hisaflog100 Ironic since they now rely on the NBN to deliver their product following the end of their satellite service.

• 
  Ky Broome (@KyBroome35) reported 22 minutes ago

  Now almost 5 hours into NBN being out for an unknown reason... Pretty pathetic tbh As such videos of Trade Targets and Team Reveals might be slow and late getting out

• 
  LawHealthTech (@LawHealthTech) reported 22 minutes ago

  @cheynejfishing @bluewavedream I expect starlink may be better than the stupid 4G modems that the NBN was giving to farmers out in the wopps But for anyone who needs reliable, fast connection or a static IP to host some server or service... Fibre or VDSL is the only way to go

• 
  Hydra Boom (@HydraBoom) reported 30 minutes ago

  @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

• 
  israelsgospelic (@israelsgospelic) reported 36 minutes ago from Gold Coast, Queensland

  There has been recent tropical cyclone, outage occurred here. I have a occasional internet interference not able to use wifi hope to see wifi improvements at Upper Nerang, for some reason New Street, Nerang Lower Nerang has this NBN Wifi, and Upport Nerang Business precint don't.

• 
  👻 Warren Money 👻🎸🇦🇺🎬🍿🎃🏚️ (@WarrenMoney) reported 37 minutes ago

  @Cam_M_Caldwell The coalition is the ones that got us in this mess by closing down the refineries. Dont play the hero card because you once could be the villain. Thanks for ruining the nbn rollout and making it cost 4 x the price. *********.

• 
  Krenlight (@Krenlight) reported 38 minutes ago

  **** useless NBN installer couldn't even keep a 4 hour appointment window and then cancelled the install, making us wait another 9 days before they get their **** together and just ******* connect the service I've paid for. #NBN

• 
  Kit (@KitCarnage) reported 39 minutes ago

  A little make up stream before the planned NBN outage? What could go wrong?

• 
  Sherwin Pinto (@sherwinpinto) reported 43 minutes ago

  Is anyone else having an outage on their NBN in Rockdale @AGLEnergy

• 
  What she said kaydensley@bsky.social. (@DensleyShe) reported 44 minutes ago

  You know how it goes. Labor outs in place big reforms, Libs get in and **** up the process. Just like NBN and copper. NDISS they let loose free enterprise rip offs.. You always vote with libs so……..

• 
  Loza (@Loza7691) reported 46 minutes ago

  @NBN_Australia Another “unplanned outage “ in Montmorency area, I really don’t think we are getting value for money. NBN is either very slow or down 😡

• 
  nbn® Australia (@NBN_Australia) reported 50 minutes ago

  @DesignedToFade Hi Feliz, during an unplanned outage on the nbn network we keep your service provider up to date on all available updates like estimated restoration times and details of what's being done to fix the outage itself. As soon as we have any updates, we'll let your RSP know. 1/2

• 
  Oscar Le (@oscarlehuu) reported 52 minutes ago

  Please make it a bit cheaper in Australia. Australian NBN is ****.

• 
  Optus Help (@optus_help) reported 53 minutes ago

  @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik

• 
  Phi AU (@Phi_AU1) reported 55 minutes ago

  A Direct result of the ALP gutting of the NBN. And they wonder why I'd never vote for them. Still on the same HFC I was on 10 years BEFORE the NBN. Now I get multiple dropouts a month due entirely to infrastructure that should have been fibre for YEARS.

• 
  harleyw (@harleywattsconn) reported 56 minutes ago

  @NBN_Australia It always does this. I shouldn't have to use a different device. I work in IT and have tried it on 46 laptops and 23 phones. Literally went into the pit on the street and took out all the NBN cabling as the NBN never works so Im now im with another company and couldnt be happier

• 
  Hit and Miss (@ironicmeme42069) reported 1 hour ago

  @bluewavedream Starlink is 1 provider NBN lets me choose any provider The government should not give a private company a monopoly on internet service

• 
  Nick (@Explosive_Nicka) reported 1 hour ago

  @ThomTommyTomtom @pcet2022 @Leo_Puglisi6 Clearly you've never studied economics. If you're citing NDIS, NBN, and AusPost as successes, you don't know what success is. The duopoly and the Grns are complicit in the big govt bloat, big govt is the antithesis of creativity and productivity; pillars of successful societies