NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Toormina, Brisbane, Adelaide, Junee, Portarlington, Perth, Gold Coast, Geelong, Thirlmere, Hobart, Newcastle, Colac and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Toormina |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Robyn 🇺🇦 #VoteYes
(@RobynInTheStix) reported
@delmaclifton @Telstra @NBN_Australia One of my son’s teachers was walking her dog one evening & fell into an unmarked hole in the ground. Broken teeth & severe bruising to parts of her body. Cost the responsible organisation thousands. Have you got a photo of the top of the cover? Whoever has the name on it owns it.
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💧STU✌🇺🇦 🇵🇸
(@Crui5erFJ) reported
@WhistleOut_AU I can’t get high speed NBN I want and I’ve got FTTN which is located about 7km away. Someone needs to fix this. My only possible option is to use my ABN to get fibre IF they’ll deliver it and I pay over $300/month. This is Australia right?
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BenMiles
(@benjmiles) reported
@Telstra Honestly at this stage I'd rather go back to my garbage NBN service because at least @Aussie_BB have exceptional customer service
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Paddo 🇦🇺 🍞🏇🏏🎣⛳️🐕🐈🐐🐓🦆🐂
(@padders001) reported
@MissHissyKat @53pamela_h @markdreyfusQCMP of course the NDIS was a Gillard idea NEVER budgeted for like Gonski and the NBN……
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💧 Deb Cansdell 🌱
(@DebCansdell) reported
@Telstra The issue is that the whole suburb is affected We need a Telstra Case Manager to a) advocate with NBN b) liaise with ALL affected customers c) stop dealing with us individually with NO consistent information or advice
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Tao de Haas
(@TaodeHaas) reported
@pfbt @TurnbullMalcolm Never understood there hasn’t been an outrage. But then voters knowingly voted for this crap LNP NBN version. Clearly Abbott & Turnbul were going sabotage fiber to the home. Turnbull announcing it in FOX studios knew it was terrible, was written all over his face. ICAC? #auspol
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Tao de Haas
(@TaodeHaas) reported
We have no internet, and my work relies on it. Apparently a copper wire has broken 450m from our house. That’s the green monument to Malcolm’s monumental sabotage. Copper NBN, not fiber was the future. How much is that going to cost to fix? Another LNP criminal legacy! #auspol
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ROSS Monty
(@4271Ross) reported
@MikeCarlton01 My mate tried 5 times & 6 weeks to get the NBN to move the Aerial from his old cabin to his new house 400 metres away. Even got onto customer complaints who escalated it. Last call the guy came out to fix a fault still could get it moved. portable dongle gone through the roof
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Lee Maynard
(@chubacker) reported
@andy_penn do something usefull for once. fix your internal processes which are at best a shambles. stop disconnecting people's business lines without their consultation. get you act together with the other shambolic org,NBN. free WiFi is a pissant distraction. we will call you Albo soon
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/dev/alex
(@alexcferrara) reported
@Rjdlandscapes This is next level stupid. Kind of like the stupid that went on in Australia with the NBN rollout.
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Jørgen Smith
(@jsmithdev) reported
@larsklint I'm getting serious pressure from "the technical department" in many an org almost every day now; nothing as exciting as yours but my computer will be virus free, my NBN will be so much faster and who knows what else! Really glad I'm getting all this help. :)
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D Taylor
(@travelbizzau) reported
@TurnbullMalcolm It’s worth reflecting that only 5 years ago you were in a position to do something about EVS & the NBN . Instead you failed on both, too busy focusing on important gems like the “BONK BAN” . You had your chance, return to the cheap seats and let the current crop fix your mess.
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Adam Burns
(@aburns_au) reported
If you run a business and rely on an NBN connection, pay the extra for an enhanced SLA. 0nsite 9am after problem logged yesterday arvo, and the enhanced SLA gives me access to enhanced IT support, so I'm actually able to resolve what was otherwise a complex problem very quickly.
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Lachlan Blackmore
(@soupness) reported
@markh110 Hmm is it true? I only played a month or so of xiv before my nbn got completely ****** for a bit then never rejoined.
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💧Delma VoteYes
(@delmaclifton) reported
@AngelineBrasier @Telstra @NBN_Australia I always forget 000 and am cautious due to the warnings about stupid calls. I have called them to report cattle in highways
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Dwight Walker
(@dwightwalker) reported
found @exetel NBN is down for maintenance in #Caboolture 0:00-06:00 am 27/8/22 but I am using #4G Amaysim so I am fine with many gigabytes of data
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noel george presling
(@NPresling) reported
@RuncibleH I cannot help but think THIS is scomo’s revenge,destroying turnbulls major project which may have offered some redemption,over his miserable performance over NBN, AND SHOW THAT HE NEVER EVER HAD TURNBULLS BACK,how say you
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Ra San Fo
(@TigerEwanKo) reported
@NBN_Australia No disrespect to you and to your hard working team, but this is not good enough. Also, I hope NBN will name and penalised that idiot 3rd-party who created this mess.
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Wendy Smith 🌻
(@WendySm83113471) reported
@RichardKGrump We had problems from day 1 with NBN. It took 4 different technician call outs over a year before one said it just had not been installed properly in the first place, all the other tweeking was pointless. He redid it & hasn't missed a beat since - 2 years on.
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SnookerFluker
(@pluggerclub) reported
@bobjcarr Turnbull should pull his head in. He’s the worst disappointment of a PM. Had the entire country behind him when he rolled Abbott he turned into Abbott light. He wasted money on the NBN, the plebiscite, called the Voice a third chamber … Stuff Turnbull he’s just a charlatan
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vanessa 🦋
(@NessATLx) reported
@Ausgrid NBN seems to be down in Beacon Hill. When will this issue be fixed?
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💧 Deb Cansdell 🌱
(@DebCansdell) reported
@Telstra Thanks. It would be really good if you could escalate it, ask gor a case manager for all of the affected Telstra customers. We are all reporting the same problem, doing the same dance, as individuals We all know it is a NBN system prob NOT our home modems Optus great Telstra NOt
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Amit Kapoor
(@kpaoor) reported
@TPG_Telecom what is wrong with you guys, I disconnected my NBN connection from you (username-sadri1987) and I was charged 33.67 dollars. i spoke with you customer service team on 19th Augu and they told me no such deduction will happen
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.
(@zanefnt) reported
***** sakes 5g is so bad **** i want nbn back so badly i cut out every 19 mins
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Non ****
(@NonPuto) reported
@GrogsGamut Fast rail along the east coast A UBI Fix the NBN
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Burger Time🍔4x💉
(@2xPfizer) reported
@MortyAUS Probably not as good as NBN's Sky Muster service.
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Tom Ryan
(@tomr3123) reported
@delmaclifton @Telstra @NBN_Australia Telstra never cared & NBN has abandoned care.
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Apparition100
(@apparition100) reported
@Optus just wondering if there is an ETA on the nbn outage we are experiencing atm?
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Yug Nivek🐀
(@YugNivek) reported
@WhistleOut_AU My Telstra Premium NBN for which I've paid since NBN was available. Was faster, however, I received a message telling me my area was not capable of the speed I supposedly had, in fact was only capable of about 50% of it. The very next day it became so slow I cancelled Netflix...
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Christopher Biggs
(@unixbigot) reported
Yesterday's 24 hour NBN outage (caused by shorted power) was annoying. Credit to the truckloads of technicians I spied in my street at 8pm still effecting repair. Props to ISP for regular updates. NO LOVE to the ****** technology that failed again after just TWO AND HALF HOURS.