NBN

NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 11/18/2025 14:00

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Total Blackout (9%)

    Total Blackout (9%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Perth, Sydney, Lowood, Ballarat, Canberra, Gold Coast, Eden, Rosalie Plains, Bordertown, Thirlmere and Westbrook.

Loading map, please wait...
City Problem Type Report Time
AustraliaAdelaide Wi-fi
AustraliaMelbourne Internet
AustraliaBrisbane Internet
AustraliaPerth Internet
AustraliaMelbourne Internet
AustraliaSydney E-mail
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Brodhe B (@Brodhe) reported from Melbourne, State of Victoria

    @YouNevaWannanoe But to be fair, because NBN isn’t even available in my area not because it’s not working

  • hitinman Just Davo (@hitinman) reported from Sydney, State of New South Wales

    What a totally unfit for purpose the #NBN is. Trying to access Mygov website. And servers crash. Shows how bad under pressure the internet is.

  • MsDovic Dianne Draganovic (@MsDovic) reported from Sydney, State of New South Wales

    @fi_shep @TurnbullMalcolm Although the NBN is shit. So he’s not off the hook, but i know deep down he’d care.

  • JohnnyLydon jk (@JohnnyLydon) reported from Melbourne, State of Victoria

    @vanOnselenP The ex Telstra copper wiring was never going to be up to the job according to ex Telstra techies I have spoken to. We have waited two years and only now have we been told we are eligible to connect to NBN because the old infrastructure needed to be upgraded in our neighbourhood

  • katx01 Kat-atonic Moore or less (@katx01) reported from Westfield, State of Western Australia

    This is the REAL reason Morrison keeps twaddling on about kids missing a year of school. Even today the DET connect online learning server is stalling and lagging constantly. Fix the nbn and shut the schools.

  • debkasmar Deb Kasmar (@debkasmar) reported from Sydney, State of New South Wales

    @NBN_Australia reporting an outage in Frenchs Forest 2086. Guess everyone working from home and school has caused it to collapse

  • TyrieLinda Linda Tyrie (@TyrieLinda) reported from Westfield, State of Western Australia

    @Ian__P @ellaNbuckland @Centrelink I don't think people ever forget being poor and having to go to a place like Centrelink. Also, their website crashed yesterday with only an extra 90,000 people trying to log on. Our NBN isn't fit for pandemic purpose.

  • Justin37409859 Justin (@Justin37409859) reported from Dalby, State of Queensland

    @abcnews Code for NBN and and Telstra can’t handle the internet traffic due to poor infrastructure.

  • artyobryan Arthur O'Bryan (@artyobryan) reported from Melbourne, State of Victoria

    @TurnbullMalcolm biggest fail has Australian children using a shit NBN when they most need fibre optic, all because of his blind loyalty to Murdoch.

  • BruceHore 💧Hand Sanitising the Alpine Valley (@BruceHore) reported from Porepunkah, State of Victoria

    @InsidersABC @David_Speers @JEChalmers @mpbowers @AmyRemeikis @rabbitandcoffee @Raf_Epstein @murpharoo Speaking of Niki Savva, anyone who writes a biography on @TurnbullMalcolm's legacy and doesn't devote 3 entire chapters to "how is it that during the Coronathingee we had to slow down the #NBN because a few people self isolating and WFH broke it" is just a flog. #insiders

  • pfbt Marquis d'Killara (@pfbt) reported from Sydney, State of New South Wales

    @Vic_Rollison Except that @HonTonyAbbott, @TurnbullMalcolm & @ScottMorrisonMP have totally stuffed the NBN. I’ve got to 4G Broadband for an affordable and superior service. These pricks have set the country back decades just because they hate Labor & are infected with born-to-rule delusion.

  • fictillius 🦠 Evan (@fictillius) reported from Sydney, State of New South Wales

    Someone is on a 12/1 NBN plan trying to work from home and it’s my fault it’s slow. I should just make it work faster apparently.

  • katx01 Kat-atonic Moore or less (@katx01) reported from Westfield, State of Western Australia

    @J_MC_R @7NewsPerth @ScottMorrisonMP Start with the areas with the worst service would be beneficial. I agree that this should all have been done already. NBN aside this government have had 4 months warning to strategise and prepare yet have done absolutely nothing but rorts and holidays.

  • Jays200 Jays (@Jays200) reported from Westfield, State of Western Australia

    @EVTimOZ Perhaps yours is not the best analogy. I have a sub rate FTTN @NBN_Australia service and I don't get a discount for having 480 vids instead of 4K. On the other hand, I'd happily accept financial compensation for changing my energy usage patterns a.k.a demand response.

  • mcdonellaussie mark mcdonell 🐅🐅🏆 (@mcdonellaussie) reported from Numurkah, State of Victoria

    @9NewsAUS @9NewsMelb This bloke lives in a bubble has no understanding especially of rural Australia. Poor if any NBN. So many people with no computers or internet never needed one! They also isolate from “office fronts” Libraries & other places where computers & internet usually provided R closed

  • mkrsek 💧McFly (@mkrsek) reported from Sydney, State of New South Wales

    @Squidhump @MagikMilly ✅ Heartless: Manus & Nauru ✅ Brainless: #NBN , FTTP -> FTTN ✅ Incompetent, bordering on stupid: Making Home Affairs super portfolio; giving it to Dutton; being rolled in return.

  • dremond Dom Remond (@dremond) reported from Sydney, State of New South Wales

    Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

  • graham2603 💦Graham (@graham2603) reported from Brisbane, State of Queensland

    Is anyone else having trouble with their NBN regularly dropping out or slowing down

  • lesleyhitchens Lesley Hitchens (@lesleyhitchens) reported from Sydney, State of New South Wales

    In this time of confusion & crisis, there is one constant, emails from @Telstra : “nbn™ service interruption during network updates”. How reassuring. 😒

  • CarCarLaJenkins Carmen LahiffJenkins (@CarCarLaJenkins) reported from Melbourne, State of Victoria

    @Vic_Rollison Probably because he knows the NBN is a massive fail and connectivity will not work! It’s gonna be a SHIT SHOW out there! All of us who already work from home face constant internet battles!

  • melgianoutsos melgianoutsos (@melgianoutsos) reported from Sydney, State of New South Wales

    @ScottMorrisonMP @GladysB @leighsales @vanOnselenP @hamishNews @drkerrynphelps So NZ can lock down community and close schools but then they have LEADERSHIP and high speed NBN. 🤬 #FlattenTheCurve NOT #COVIDー19

  • winsordobbin Winsor Dobbin (@winsordobbin) reported from Cygnet, State of Tasmania

    @BethanyinCBR @ScottMorrisonMP Err. The NBN is so slow the country could not sustain online learning.

  • andybaker85 Andrew Baker (@andybaker85) reported from Melbourne, State of Victoria

    @tuppaware I’m on HFC with #NBN. My HFC connection was better & faster before it moved over to NBN. I pay the same per month for S...L...O...W...E...R service.🐢

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @albericie @OzCaroin But that was the anti NBN wackos 🤡speaking to support Murdoch's trash bags, most of us, thought differently & look @ the total mess & mishmash we have 🤔😉😉

  • simonpallister Simon Pallister (@simonpallister) reported from Sydney, State of New South Wales

    @iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

  • ProfJennyGamble 💧Prof. Jenny Gamble (@ProfJennyGamble) reported from Brisbane, State of Queensland

    NBN. Meant to enhance productivity. Meant to be nation building. Great idea - terrible implementation. Instead we have a second rate system - slow and unreliable #fibretothehome #shameLNP.

  • HappySinger Dave The Happy Singer (@HappySinger) reported from Sydney, State of New South Wales

    @TurnbullMalcolm @theanthonyhayes @rhysam Even at the best of times, my NBN is not much better than ADSL was, because it's still delivered over the same broken copper. Sure the peak speeds are higher, but it's still flaky. Not reliable for videoconferencing.

  • mikeaubrey2 🇦🇺mikeaubrey🏳️‍🌈 (@mikeaubrey2) reported from Sydney, State of New South Wales

    @Leesidge @OZloop I seem to agree with you, but NBN is such a stuffup, sure it contributed as well as totally poor planning

  • kvgoldsmith Kim V. Goldsmith (@kvgoldsmith) reported from Dubbo, State of New South Wales

    We're staggering #nbn fixed wireless use here today w. the uni student having several hours of online lectures between 9-3. I'm planning uploads & digital content scheduling around those times. Thankfully the Handyman's job isn't digital. This really is shit. #dubbo

  • yutrops Pavan Kundur (@yutrops) reported from Sydney, State of New South Wales

    @SkillUpYT This lockdown would be more enjoyable if the nbn wasn’t horrible