NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Sydney, Brisbane, Perth, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Wi-fi | |
| Brisbane |
TV | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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David
(@singaporedavid1) reported
@SpaceX Getting a very slow between 5pm and 9pm but unlike the atrocious NBN there are zero dropouts. Having said that, you are going to have to sort this issue out sooner than later to avoid complete failure of Starlink in Australia as it’s just to slow due to congestion.
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Michael Reid
(@michael_reid_IT) reported
@RichardKGrump @TPG_Telecom @launtel You can provision a free 7 day trial - if you have FTTP, that can be provisioned on a separate UNI-D port on your NBN box so you don't even have to cancel your existing service. Set it up, move your router to it (or plug in a different router) and use it.
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Richard Wright
(@RichardKGrump) reported
@GT_AUS @dinksella @TPG_Telecom It's not TPG. It was worse with Testra. I'm sure the problem is with NBN. But I don't have a contract with them. I have one with TPG.
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Ferdie Khnopff
(@FKhnopff) reported
@RichardKGrump @TPG_Telecom It depends what you're after. Better customer service, user friendly access to your account, cheaper prices or access to a more reliable network? What is important to you? Each service is different as well. NBN is more likely to be about price. Mobile is about coverage.
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Lolmanzee1
(@lolmanzee1) reported
@NBN_Australia still waiting for the fiber upgrade in 6155 but i looked on your site it does not say when it is coming i want off FTTN the old copper lines are only giving me 32MB down tho im paying for the NBN50 from Vodaphone
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Michelle Sullivan
(@misullivan) reported
@RichardKGrump @TPG_Telecom I’m with iiNet and Internode (business connections).. both are excellent (both are now part of TPG).. all my problems except a very technical one about IPv6 have been NBN problems blaming everyone else and trying to hide their own failings.
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C Tan
(@chequers7) reported
@RichardKGrump @TPG_Telecom With TPG for 10 years now and last 5 NBN in Melb metro. Have not had any issues. However if you can get 5G coverage, speed is almost as good as NBN
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@jaysimmo
(@jaysimmo3) reported
@NBN_Australia I have on-going outages every month in an inner metro Sydney suburb. Apparently "the NBN is doing work in my area", EVERY month for 4 years, but it never actually gets fixed, nor ever upgraded 🤡 Between Optus and NBN - no answers, just "sorry about that, nothing we can do"
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Sigmunds Droid
(@sigmundsdroid) reported
@danilic bad luck. the NBN wasnt built by them. otherwise it would still be dialup
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Au Purrr , #IStandWithUkraine
(@ricklevy67) reported
@Telstra Morning. Reference number S009686683. I use online banking and bpay to pay my bills , there is $1008 in bills that I paid via bpay numbers 7773 2594 4057 800 and 7773 3259 2157 800 that left my bank account but was never recieved by telstra. My nbn account has been cancelled
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M
(@wedemandareply) reported
@RichardKGrump @RobMax4 @TPG_Telecom Sadly they are all pretty much the same so I ended up choosing dodo for my cell phone and tpg for home internet. No matter who you are with, unless you’re paying top tier level, you will have slow days and NBN outages will always be an issue.
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💧Vince O'Grady
(@vogrady2132) reported
would show extremely bad faith. The trade investments are a case in point. They may well harm Australia. Another example of hidden policy failure is in the grants to the NBNco. A massive $528 million for Satellite and fixed Wireless upgrades. Why so soon after the NBN was
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Michael Still
(@mikal) reported
TIL that not every new apartment building has an NBN service. Apparently the builder can choose to use someone else. Wasn't the universal connectivity the whole idea of the NBN?
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💧Barry Steele
(@BarrySteeleTNL) reported
@independentaus @paulbudde Sorry, I completely disagree. This is national infrastructure and must be in public hands. The federal government can afford any expense necessary. #MMT The worst things for telecommunications in On have been the privatisation of Telecom and @TurnbullMalcolm's **** up on the NBN
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Graham J Hawtin
(@GrahamHawtin) reported
@mjrowland68 @BreakfastNews Hi Mike, I'm CURRENTLY (!) an Optus customer (mobile ans also NBN internet) and so far nothing at all in terms of comms or advice. This is an absolute gift for its rivals of course....
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SharpLetsPlays
(@SharpLetsPlays) reported
@Gamergirl_Monty Yeah **** weather I'm going to upgrade my NBN from NBN 50 to NBN 100
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Au Purrr , #IStandWithUkraine
(@ricklevy67) reported
@Telstra my nbn account has been cancelled because of $1008 of bpay payments that left my bank account but telstra never recieved. Bpay numbers are 7773 2594 057 800 and 7773 2592 157 800 via online banking. Reference number S009686683
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Sandy Watson
(@tweets3rdeye) reported
@SmileyDeee @RichardKGrump @TPG_Telecom Same (although iinet has been owned by TPA for awhile now). Touch wood I have never for over 30 years has to ring them (iinet own previously by ? but I kept continuous service). Any issue I have ever had has been the NBN, not my Retailer, that is iinet.
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𝙉𝙊𝙍𝙆𝙄𝙀
(@norkietiger) reported
@WhistleOut_AU But nbn witeless still costing me over 80... starlink has never looked so good.
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no name
(@AmandaNonBinz) reported
from
Sydney, State of New South Wales
@ryan_racz @Stephen___Burns @SpaceX NBN compared to global partners, is already slow and out of date lol
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GP
(@Glennbridge) reported
@fukawi2 @NBN_Australia x1000! I disconnected my slow copper FTTN service and went with Starlink. Now a waiting game for Fibre - which seems to be many years off.
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CoolHandLuke
(@BeKind_BeCool) reported
@RichardKGrump @TPG_Telecom I use Goodtel for NBN. Good reviews on Product Review, good pricing. It donates % of profit to charity. You choose the one you wish to support.
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👽 ɟlǝsɹǝH uɐʇɐS👽Earth 👼
(@lawrepforjesus) reported
I rang optus. I found out that my data for NBN service has been breached. My mobile account has also been breached but not compromised. No idea what that means. Changed everything to 2 factor authentification with new passwords. Takes a while it does...#OptusDataBreach
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Maz
(@maz_net_au) reported
@NBN_Australia Does it say anything about building a network?
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Recurver 🎯
(@Barebower) reported
I will never forgive Tony Abbot and Malcolm Turnbull for the absolute mess that is the NBN... Between them they successfully delivered an utterly appalling and chaotic mess...
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Christian Brooker
(@jedibrooker) reported
@independentaus @paulbudde Nope. The problem with the NBN is that it relies on old, neglected copper infrastructure owned by Telstra which should never have been privatised in the first place. The govt needs to pick up the slack and lay fibre everywhere directly to everyone’s homes.
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Pete Repeat
(@PeteRepeatAber) reported
….. Back when NBN was first rolled out, I was constantly getting network dropouts. I lost count of the times I contacted Optus about this over 9 months. In the end, I contacted my local Federal MP who got the issue fixed in days. To call Optus a “technology company” is…
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Markmywords
(@MarkMyWordsOf) reported
NBN is a joke this is the 3rd stream night in 2 weeks that my internets been down #Australianproblems #AUS #NBN
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Sam White
(@SamWhiteNight) reported
@Optus When we call to disconnect are we being offered 12 months free mobile/NBN/landline/Fetch ? Or are we better off just calling another service provider & switch!
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Matthew Corda
(@MatthewCorda4) reported
@SkyNewsAust Did nothimg to there nbn,wifi Was ****,still is.