NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Brisbane, Rosalie Plains, Adelaide, Newcastle, Barrington, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Gisborne and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Rick Haseman
(@RHaseman) reported
> Saturday: Come home, no internet > Sunday: Still dead > NBN Co - "Service Perfect" > Raise fault w TPG > TPG investigate > Escalate to NBN > Monday: TPG confirm NBN tech earliest Wednesday > Service restored > NBN notify work done in my area > NBN try to confirm Wednesday visit
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bern
(@burnbaby_1) reported
@NBN_Australia I waited all day and they never showed. And I have called my telco and they have been trying to get in touch with the tech. Worst service ever
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matthopkinson
(@matthopkinson) reported
How about you don't disconnect workplace phones in NBN screw ups and if it occurs, fix it in days not months.
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Fred Mackay
(@_FredMackay) reported
@NBN_Australia I would LOVE to, if it weren't an intermittent fault. I'd hazard a guess and say it's a problem at the exchange level, not my freshly installed and tested line.
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JD1337
(@JD1337) reported
3) this just shows absolute continued poor direction at @NBN_Australia . Money focussed rather than actually building infrastructre for Australia. Cost cutting, and nickel and diming is going to continue to hurt our economy AND our international competitiveness. Invest!
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Bitten By Design
(@bittenbydesign) reported
@JeffC42 @BethanyinCBR Yes, but now Scotty has announced they will ‘fix’ the NBN (by using the original plan. The announcement came strangely just a fortnight before Murdoch launched his online streaming service called Binge. Libs pandering to Murdoch again? No of course not, totally coincidental!
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Ben Butterfield
(@8uttersBen) reported
@Telstra I currently have a fault with my NBN connection there is an appointment to hopefully get this resolved my issue is not with that but the poor service I have received from your so called valued staff. And long wait times
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Benny Mitchell
(@Benny_Mitch) reported
@NBN_Australia I got a Quote to Upgrade my Premises to FTTP and was wondering how i would go about bringing the cost down if i was able to get some Neighbours to agree to an upgrade as well? Thanks.
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that designer
(@thatdesigner) reported
from
Sydney, State of New South Wales
What a fail @Optus. I wanted to upgrade my phone months ago but you wanted $600 to buy out the lease agreement. Then two months ago you charge me that anyway and don’t send a notification. Which leaves my account overdue then you cut off both my NBN and mobile? Wtf!
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hohum
(@hohum3001) reported
@NBN_Australia if you're having trouble with sourcing chips for CPE couldn't you press the (probably vast) fleet of older equipment back in to service? For example, I can get my hands on an older ARRIS modem - why couldn't I give you that MAC address & use that temporarily?
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Wendy Orr
(@wendyorr) reported
Trying to run a speed test on our NBN but internet is too slow to load @telstra testing site.
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Fearghas
(@Fearghas13) reported
@jckdnh The NBN is so bad Twitter is sending people to suspend your account in person.
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KatherineLyallWatson
(@arts_tart) reported
@Telstra fail. Switched to Telstra cable in Sept 2019 - written confirmation there was no contract & could leave anytime. Now moving to NBN and I have to pay for broken contract. WTF? 9 hours trying to resolve in My Telstra app & got nowhere. @andy_penn
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Carly Findlay OAM
(@carlyfindlay) reported
I switched to @Aussie_BB in Aug! They have been so great with service, price and communication. In July I tried to cancel my Optus ADSL - but they couldn’t find my account I’d had for years & told me NBN probably cancelled it. They didn’t. I paid four months auto direct debit.
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I could go a beer actually
(@iajanus) reported
@james00000001 So it's exactly like the NBN where literally everyone in the IT industry knew how much of a garbage fire changing to FTTN would be?
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Ice Nine
(@IceNine) reported
@kaffando @NBN_Australia @TPG_Telecom Weirdest thing happened to me - we had an old provider, got taken over by an AU company and was about the same. Following this was taken over by Vodafone here and service went to pot. Fast forward, when we shifted, chose a larger NZ provider - been good since joining, no issues.
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ken tsang
(@jxeeno) reported
yes, it's a bit more nuanced than that. but what NBN Co has done is modelled that by 2022, customers will need an additional $2 worth of CVC per customer. the only "consultation" is whether you bundle that into the AVC or get providers to pay for the CVC overage
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Adz W
(@Adlplaneboi) reported
@mjgal We had that over the weekend... NBN went down at the same time... weird
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Ice Maiden
(@virginsnowbunny) reported
@lubiephil That will mean I will miss out. No NBN at my place and regional internet service stinks.Very hit and miss.
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AustPostDelays
(@aust_post) reported
@Vanished00One I’m sorry to read this, Robert. But isn’t Hobart in Brisbane? I checked on a map (our internet is still down, so no Google maps) and it’s in the same region. Please allow a further 3 weeks for our NBN to return and a further 4 for the delivery of your socks. ~Teddy
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Lara
(@Lara08509053) reported
@Strasser0088 @Telstra They are having problems with the nbn for weeks. I am currently without internet and not help from them. Don’t move to nbn! 😡
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Ephie 💫
(@ephie_19) reported
Optus NBN is a pile of crap.
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Completely over it.
(@kaffando) reported
About 3 weeks ago, the @NBN_Australia was down for 8 hours. Since then my internet connection has been utterly shite. I also recall @TPG_Telecom tweeting me that they would look into compensation, but no. Nothing. I'm so over this fckn country. So over it.
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DANtidote
(@drink_dantidote) reported
@TubeBuddy The amount of time it took for me to get adequate enough Internet. For context, in Australia on the ADSL, it would take well over an hour for me to upload a 15 minute video. So I really did make any effort until NBN. Which although still bad, it’s leagues above what I had prior.
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Black the Wolf (블랙)
(@Black_the_Wolf) reported
@TPG_Telecom no internet again... this is why i hate aussie government bringing NBN. Australia can never get internet as good as Korea or usa... ffs i got no internet right now too
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Simpette
(@simpetted) reported
@NihachusSpotify Please do, the nbn is bad
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Toby Wintrmute
(@wint_rmute) reported
Two people trying to work from home, with less than 1mbit of network bandwidth. FMl. Can't get an @NBN_Australia install, and @Optus 4G network can't cope at all during a lockdown. How is Internet access so poor in Melbourne, a major city?
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Nigel Purchase
(@Nigel_Purchase) reported
So our NBN connection is down, and has been for 2 days. Before that it was 1/10th the speed our plan is for. Useless government! Well, as soon as Starlink is available, we'll be getting it. Having to use my phone as data hotspot to type this.
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dhh
(@dhh901) reported
@NBN_Australia That's stupid, recode the mac address. How many places are contacting you before demolishion to come grab your garbage box? I'm assuming none and they get thrown out and you buy more, leading to the shortage we are in now due to NBN incompetence.
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Please Note
(@PleaseN25333005) reported
@NBN_Australia @VodafoneAU I’ve just moved, signed up for NBN with Vodafone, but the previous tenant has taken the power cable for the NBN box. How do I get a replacement? I ordered one on Amazon, the connection was too small, Vodafone customer service has been unwilling to help