NBN service status: outage reports and connection issues
Why is my NBN service not working?
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If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (76%)
- Wi-fi (10%)
- E-mail (6%)
- Total Blackout (6%)
- Phone (2%)
- TV (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Brisbane, Perth, Taree, Rosalie Plains, Campbelltown, Melbourne, Hobart, Mildura, Toowoomba, Dubbo, Warragul, Windermere, and Port Stephens.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
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Internet | 1 day ago |
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Sydney
|
2 days ago | |
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Sydney
|
Internet | 2 days ago |
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Brisbane
|
3 days ago | |
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Perth
|
Internet | 3 days ago |
|
Sydney
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Garfield C. Reynolds (@GarfieldR1966) reported@NBN_Australia I reported to my isp and all they can do is pass on to me the information that NBN gives them. That there’s a known issue and that a technician was sent out. But so far no estimate on when network will be restored.
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Harrar Longberry (@HarrarLongberry) reported@BeauGiles You typically use the mobile network as the backup to a wired connection. E.g. at our business the NBN was so unreliable we installed a 4g failover modem, but you need to know they exist & how to configure them. Most people don't have that level of IT know-how.
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DerKrampus (@gaymilkisgay) reported@ianclarkeAU NBN is not a cellular network - I think your statement is illogical.
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Brent Hodgson (@BrentHodgson) reported@geofiasco @DHughesy @aaronsmith Aside: Whether the Telstra sale was ultimately a windfall is contested. It raised $60bn to sell the assets, then we spent $60bn on NBN Co just to regain access to the assets sold and duplicate/upgrade the network we sold - and Telstra has paid something like $80-85bn in shareholder dividends along the way. In many respects, NBN shouldn't exist. It should have been the $80-85bn in "shareholder dividends" to the Public Owner that paid for the fibres to be laid - not a $60bn investment after a $60bn sale. But NBN was forced to be created after a now-shareholder-owned Telstra responded to how it might build a national broadband network with a non-compliant 12 page letter effectively saying "we won't - the copper wires are our privately-owned monopoly and we want to protect our market monopoly".
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Deevitha (@Deevitha_) reportedFinally bit the bullet and got Starlink installed. Highly impressed, the speed and stability runs everything beautifully. We haven’t had a single circle of death anywhere. No more dealing with the shortfalls of NBN lines, poor workmanship and dodgy patchwork repairs. In our exit survey from the old company I let them know the reason for leaving was the poor service the NBN infrastructure can provide, and now that customers have another choice we aren’t limited by the failing system. Highly recommend the switch if you have been considering it.
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Aussie Shazza (@shazzadut) reported@VoteLewko @2GB873 I have Boost on my phone. Goes thru the Telstra Network. It was out. My NBN however sailed through no problems with TPG.
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Jonathan Wilson (@jfwfreo) reported@immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)
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Paul Maynard (@pauldotm) reportedThe exisiting tech support could be retained within the NMN preserving that knowledge base and the mobile networks could be better enmeshed with the NBN. Coverage could be better managed.
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Umai NUTTERS (@Umai_NUTTERS) reportedWas going to shock those who wondered why ive been offline for a month after the last internet issue and go New Financial Year New Stream, but alas the weather decided it was going to flood where the NBN lines run. I can download... just, upload is dreadful so RIP
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Sharpe (@Sharpe75299870) reported@GreenTyler27 I cant remember even 1 gov project being completed on time and on budget. Completely the opposite, snowy 2 ..... How much has the NBN cost us! Jacinta spending spree! The list of failures never ends in Australia
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Scott Nixon (@MrBrokenEyes) reportedUmmm. I don’t mean to be “that guy” but, has anyone else noticed that the #EmergencyAlert test seems to have, ya know, crashed the internet in Australia? #NBN is down everywhere. Phone internet seems to be okay. This could get interesting.
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iamfee (@fairies4one) reported@Batman2242 Our nbn network is a joke!
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Richie_Night Owl (@richardmelb05) reported@Optus Hi Jay, I dont think you can assist me, one of your optus colleagues has told me by phone, nbn is having an unplanned outage, nbn isnt saying how long it will last
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Richie_Night Owl (@richardmelb05) reportedOur @optus NBN internet/Phone service problem has been fixed. My mother can watch online movies and music videos on youtube. The internet is her only source of entertainment
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Bruno (@brusamiok) reported@VoteLewko @Starlink If Australia’s state-owned NBN Sky Muster satellite network becomes completely obsolete compared to Starlink, the entire country becomes dependent on the decisions of a private, foreign corporation.
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Thomas (@RedoubtOfThomas) reported@lowlandsapien Never forget the NBN rollout either.
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byron (@byzbateson) reported@vic_gopies I got Starlink. wtf is NBN
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Courty (@turocmit) reported@Starlink New ticket Subject: URGENT – Unauthorised NBN destruction by queue-jumping installer Write: “Installer jumped other jobs, took extra cash, destroyed my NBN infrastructure instead of installing Starlink properly and connecting devices. On top plan. Demand immediate fix, replacement hardware if needed, and investigation.” Not r e a l l y what I expected 2 bill periods in. One mobile phone connected. Arguing with grok about what’s possible and what isn’t.
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Simon Biddle (@simonbiddle) reported@taipan168 Many corporatised, but publicly owned, entities provide great service. NBN is pretty good for example. Even Australia Post isn’t bad. Govt doesn’t have to equal bad and is much more preferable in monopoly and quasi-monopoly environments.
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LambDownUnder (@LambDownUnder) reported@TheLucidyn @Batman2242 Kind of proving the point. Gov can't perceive anything. Making large Capex decisions that are supposed to be generational. It was anti competitive from the outset. Private companies (TPG notable) were prohibited from building out their own network. Regardless, I can have starlink internet now for about the same monthly price as the NBN except i didn't have to front the Capex (and debt) for it. NBN very likely has a negative ROI. I wish we judged policies by outcomes not intentions.
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Cdbrown (@BrowntownBrew) reported@pigways @Batman2242 NBN satellites have been in service since 2013 that provided a significantly improved service for remote and regional areas. Starlink only arrived in the last few years. Perhaps Amazon was able to meet the design and contract requirements set by #nbn and starlink couldn't.
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pigways (@pigways) reported@Batman2242 Much worse. Starlink is an infinely better service; higher speeds, low latency. NBN satellite cross subsidy alone is more than a starlink subscription. NBN satellites are EOL, they've contracted Amazon's Kuiper for replacement rather than proven starlink 🤪 They hate Elon
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Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported@NBN_Australia Sadly, thanks to Abbott & @TurnbullMalcolm the only NBN I can get is the APPALLING satellite ‘service’. At least once a day, but usually several times a day, the service drops out. Previously reported; NBN ‘tested’ & says it’s OK. IT IS NOT. … 1/2
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Con! (@c0n_AU) reported@BeauGiles Typically, no. For the cost of a backup device/SIM/NBN or even Starlink, it would pay for itself in an hour of an outage like this!
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Michael🧙 (@mich___l) reported@VoteLewko @2GB873 Starlink is great if you're mobile, but you never want to use it to replace the nbn residential connections. The speeds and latency you get from a fttn/fttp connection are leagues better.
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Mark A (@MarkA5859) reportedI really am angry the LNP rooted the NBN. Now I have to seriously consider Musk’s Starlink for my Internet especially since both Telstra & Optus have & are having issues.
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Garfield C. Reynolds (@GarfieldR1966) reported@NBN_Australia when are you going to fix internet connectivity in St Ives. At least two weeks of regular dropouts and slow service and it just keeps getting worse
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Rain (@AussieBromo) reported$58.10 is Aussie Broadband's "special 6 months price". For 25mbps down, 10mbps up... Meanwhile Amaysim's offer is $30 a month for 6 months. It's so retarded. The NBN/gov should be ashamed of themselves. Cost of access is way too high and it's causing ridiculous market behaviour.
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Andrea (@1963amh) reported@SharkaByrne @newscomauHQ I paid extra to keep it at the time, so it would be accessible when nbn goes down. Or so I thought. Not sure what I paid extra for ( possibly another outlet )but it didn’t work, totally useless when it’s down. So much for progress.
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anthony, underclass prole cat, edwards (@anthony45052793) reported@blowingtom2 @SenSHenderson they also repealed the universal service obligations and the financial penalties for telstra not meeting them. now every time the power goes out, so do all the landlines*, then 4 hours later the mobile and nbn towers shut down. * yes we still have them, nbn not fit to replace