NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Perth, Loch, Wollongong, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington, Sunshine Coast and Connewarre.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
Total Blackout | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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therugbyfanshaz
(@therugbyfanshaz) reported
anyone else getting a terrible picture on kayo atm? watching a champions cup game, bristol and clermont it's been pretty poor for most of it. definitely not my internet, we're on NBN 100
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Greg C
(@Chuggism) reported
@ButIJustGotHere @NBN_Australia The NBN is currently down at my place in Ringwood. ... The black box only makes it to the 3rd (of 4) lights
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steve pyrros
(@stevepyrros) reported
@Telstra #auspol The most surprising point about communications scammers posing as Telstra & NBN. They call you and when disconnected they call back. They offer to fix your computer. They scam less money than Telstra charges and offer a better service. No wonder people accept!
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Aussie Broadband
(@Aussie_BB) reported
@filmgirl152 Hi there, sorry to hear it is not running well, from the email hopefully NBN has already seen the issues and are looking to get the area stabilized! If you do need to call we are open 8am to Midnight AEDT. - Adam
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Peter
(@psg_au) reported
@NBN_Australia Thanks Matt. Bottom Line, OPTUS say it is YOUR Issue and they are NOT getting ANY Support from your internal team. The NBN Tech & OPTUS Tech say the phone line is broken, OPTUS are asking you to fix it, YOU are doing NOTHING. See the Frustration? And NBN pretend they are exempt.
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Jimmy James
(@FibreZealot) reported
@CommsAu @NBN_Australia Upgrades required before the network is even rolled out... what a giant waste of taxpayer funds!!!
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Peter
(@psg_au) reported
@NBN_Australia The NBN tech has identified & agreed it is YOUR phone line that is the issue -FIX IT
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Jumpy❤️🦆
(@processlayer) reported
hate the nbn so much MY WIFI HAS BEEN *SO* **** LATELY ITS INSANE NOTHING CONNECTS
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🎄Merry Tess-mas 🎄 🎮 Lupawolf152
(@filmgirl152) reported
Fingers crossed NBN issues have been fixed and I get a stable connection for tonight’s stream. I want to play Phasmophobia, get a few frights and a few laughs in.
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Aussie Broadband
(@Aussie_BB) reported
@debbishdotcom Hi Deborah, It is quite possible the storm has caused some issues. If the NBN box is still showing a red light after restarting. You would need to follow up with our customer service team via Phone or even Live chat to look into it further and raise a fault if needed. - Adam
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Quit/BackSoon.
(@zS8TN) reported
Hate how I’ve been waiting 3 & a half months for NBN. Biggest joke ever, Sorry to the boys for letting you guys down. Wish this would hurry up! Be back bigger & better. Really gonna make **** pop on Cold War.
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jurdman 🎮
(@jurdman) reported
@Pez_Bro Love when your streaming content requires, actually working nbn and yet Australia cannot get their **** together to have fast, reliable internet. We are honestly a worldwide laughing stock when it comes to internet speeds. It'll cost me 3k if i want to upgrade from fttc to fttp
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Dino
(@IamDMO666) reported
Hey @telstra why is it so hard to get a technician out to fix the copper phone line to my house so you can connect me to FTTC NBN.
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Beau Britton
(@madbeau) reported
@NBN_Australia 10 hours. still down.
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Aust
(@km01) reported
@iTnews_au One of the worst work done by NBN. How come NBN haven't tested and analyzed before making it public? This shows how low skilled people are working in NBN.
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Aussie Broadband
(@Aussie_BB) reported
@jim_healy @NBN_Australia Hi James, I can only speculate as business and management decisions like this are a bit above me, but I suspect it is more to do with network capacity. As residential usage would be by far the biggest percentage of TC4 service backhaul bandwidth would be weighted that way. -Adam
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Tim
(@higgzee) reported
@Telstra is there anyway of having a conversation with someone in real time? Using your chat service for my last query took 24 hours and now my NBN order is lost
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WatsonsTroops
(@WatsonsTroops1) reported
@benftiPTP @_BertHandsome IF you're somewhere where you're a long way from a node or poor copper quality absolutely. Its a very viable alternative. Or if you are on nbn wireless on a congested tower, or had no line of sight to the tower (trees etc in the way) than Starlink will be very viable.
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Peter
(@psg_au) reported
@NBN_Australia Absolute crap. Get with the program. Your rubbish line is still not working. Was reported to Optus on the 4th December & there is STILL no resolution. Bouncing it back & forth between you & Optus IS NOT ACCEPTABLE.
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Muppet String
(@MuppetString) reported
@CavalloDelMare Internode nbn 25; $70. Works for us as a small household, yet to see any issues with bandwidth
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Beau Britton
(@madbeau) reported
@NBN_Australia 9 hours it's been down. and I did contact my ISP it's all good there end.
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Peter
(@psg_au) reported
@NBN_Australia Lies Lies & Lies..... The worse, most dishonest customer service team ever... Constantly telling lies & not providing any level of service @ScottMorrisonMP you need to step in and address this issue!!!
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🎅🏼 𝒮𝒶𝓃𝓉𝒶 𝒞𝓁𝒶𝓊𝒹𝓈 🎅🏼
(@claudiarosegame) reported
@NBN_Australia oh ****, hey lol, think my whole area is having an outage at the moment 🤯
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Peter
(@psg_au) reported
@ButIJustGotHere @NBN_Australia You are lucky. At least yours works to be able to go down... mine is a paperweight that has never worked
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Dr Katherine Seaton
(@maths_kath) reported
@nomad_penguin With the installation of the nbn last week, people calling us has not been a problem. Nevertheless we should probably get it fixed.
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Jenny Ejlak
(@JennyEjlak) reported
@PeterCronau @chrismurphys Same. I’ve used ALDImobile for all my data needs for years - there are slow periods (4G) but I had that w 3 different ADSL/NBN ISP. phone data more reliable, no dropouts & heaps cheaper
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sdimsim
(@officialdimsim) reported
Oi @ScottMorrisonMP why ******** am I lagging on COD? Could it be because the NBN is ****?
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Pez 2K
(@Pez_Bro) reported
@NotDoritosChip Sooooo 1. Modem almost caught on fire, bought a new modem. 2. NBN is working doing schedule work in my node, that then for upgraded to a “repair” and is “pending” 3. I was meant to be part of a minecraft race and now NBN let everyone down...
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EconoGaraidh
(@EconoGarry) reported
@chrismurphys @Telstra I use Optus mobile broadband. A year with no problems. Faster download than nbn. Slower upload but who cares. Their webmail is not to be recommended though.
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Stephen P Fernando
(@moratufernando) reported
@TPG_Telecom nbn connection is not functioning, Cannonvale QLD (4802). Technical helpline says 1/2 wait to answer a call !!!. Need problems addressed faster than that. What are my options?