NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sunshine Coast, Perth, Melbourne, Sydney, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba, Dubbo and Central Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Internet | |
| Sunshine Coast |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Quentin Christensen
(@QChristensen) reported
@drzax right on (using Chrome on my phone on 4g, since my NBN seems to be down this morning)
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Deb #LeagueOfDifficultWomen 🌈🥄🦓
(@deborahbrian) reported
@UncleChilliMan @Dominos_AU 😬😬 yikes, hope not! Still not sure what’s happened over there — could be nbn issues, maybe? We’ve been using the mobile network for days, would think they had backup, too.
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Lonemeteor
(@MeteorIam) reported
@theage A other Lib/Nat screw up is the NBN internet service is a national disgrace.
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Dwight Walker
(@dwightwalker) reported
poor quality copper round Caboolture causes @NBN_Australia to keep dropping out every so many months or once a month - deteriorating network
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nbn™ Australia
(@NBN_Australia) reported
@DocOnSkis Hi Ken, as nbn does not hold customer details, all communications regarding orders an appointments are shared with providers to update their customers. 1/2
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Manuel Garcia Perez
(@ManuelGPz12) reported
@VodafoneAU After explaining I didn't ask for that to happen and I shouldn't been told to pay more money for a mistake Vodafone staff made. They told me they were going to reconnect my NBN. 3 days after still not working. My monthly bill arrived yesterday. Full amount.
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Dwight Walker
(@dwightwalker) reported
if I drop the quality to 380p I get less frames dropped on @NBN_Australia 25Mbps - either dreadful computer or poor internet quality or both
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john steck
(@stecky53) reported
@MrKRudd I think everyone has missed the point it not just this instance. They are out there promising to fix the NBN as a election promise! Especially in disaster areas as the node system fail badly. They sound like someone else had broken it. So cost cutting screwed it now more to fix.
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Suzy Molloy
(@suzymolloy) reported
@pruwawn @cathywilcox1 They only phone you after you have reported to your provider that you are having issues. Your provider will send you a text message to confirm that the NBN are being contacted for you after a verbal discussion. And before the call. Plus REAL NBN know your name and address.../1
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John_Barilaro's_Mum
(@BarilaroS) reported
@FinancialReview So the coalition spent an extra $150 billion to cripple the NBN, now they're pledging $480 million to "upgrade" in rural areas? The saddest thing is how truly ******* stupid they believe we are... But to be fair, I really can't wait until I can achieve dial-up speeds at 3am again
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James White
(@JamesWh13119596) reported
@TPG_Telecom can you please confirm if Sutherland NSW is having internet NBN issues?
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Peter James Rothe
(@PeterJamesRoth6) reported
@pauldutton1968 Saw on ABC a business who for very large Gb files it was quicker to drive them even in peak hour than over slow glitchy NBN. Via Kanga pouch also prob quicker. Here Skip take the file to town.
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Robert Barnes CAE 🇵🇬🇦🇺
(@robertmbarnes) reported
A monkey pedalling a dial up modem would be faster than @Optus NBN right now. Wasted a whole day trying to stay online for work and now can’t even watch the idiot box. #itsajoke
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Dylan McKeon - Technocrat of Earth
(@DylanJMcKeonAUS) reported
@Spyro105G Well on my switch they must've. Mention Kingdom Hearts and the only thing you get is the Melody game. Australia might be why. You don't have NBN, the worst internet of all time.
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Karrott
(@whathandle1) reported
@MrKRudd @InghamBrett Stupidity for not completing the NBN properly and then exploitation of our money for their mates. Disgusting! Side note - saying to my 19yr old about AU wi-fi invention when $$ put into science. 19yr old: and yet we have one of WORST internet speeds in the world ! 🤨
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Big Darrell
(@tnucrepus) reported
Anyone having nbn issues in annerley?
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🚁🌏🌱💧BrendanDwyer #Veteran, support @climate200
(@Dudebank) reported
@Raymartin55 I will continue for this year at least. Had an NBN guy arrive to fix connection. Stayed in other room and wore mask during & briefly after visit.
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Alison Murray
(@Al1sOnM) reported
@DonGard01370514 @MrKRudd The NBN was changed by Libs from Labor’s FTTP plan. Libs created the white elephant by trying to use existing copper network.
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michael 💉💉💉
(@fount8) reported
@lhjh70 I’ve had the odd issue with my modem that appear to have the root cause in the NBN box. Restating it m, then every rebooting thing else has cleared it each time (I’m running range extenders off the modem as well.) 🤷
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Gavin Flanagan
(@gavflano) reported
@Telstra Thanks Reggie. This was for my sons NBN service he’s been having issues with. I was pointing it out as an example of why it’s sometimes so difficult to deal with Telstra. Sometimes you just cannot understand the customer service operators. Perhaps more training is needed.
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Jess Knaus 🌏
(@jess_knaus) reported
@lenoretaylor How much to fix ours? Our NBN is absolute rubbish. I could run faster with a note to email recipients.
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Elizabeth Attard
(@ElizabethAttar5) reported
@MrKRudd SHAME LNP SHAME - depraved Joyce uses taxpayers money to fix their bungled NBN in his electorate. What about everyone else? Oh.... that is right.... only for the Chosen Few under the LNP.
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Regan-James
(@GoonOfOz) reported
@Optus I live in Ashbury, Sydney. We have an NBN technician coming next week. So hopefully they can help. Its the unreliability that is my main issue. I can handle low speeds. Just the cutting out. Ive played around with it now. Hopefully I get it working 🙏
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TheVelvetNap
(@TheVelvetNap) reported
@NBN_Australia Gee I replied & no answer. Technician came 9:30 worked for 2 min & then dead. Spent hours on ph to service provider. Bought new modem. Service provider just communicated that it’s NBN problem. Another day lost down the toilet.
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Michael Still
(@mikal) reported
@NBN_Australia Yes, I've registered for email updates but you never actually send any. Last year you announced a number of ACT suburbs for upgrades. Why was nothing from the ACT included in yesterday's announcement?
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Dwight Walker
(@dwightwalker) reported
found @NBN_Australia 25Mbps is always dropping frames on @youtube where #4G never dropped frames
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State of Emergency My Arse 🇦🇺🦘🇦🇺🦘
(@DonGard01370514) reported
@MrKRudd The hand grenades you left behind didn't help _ white elephant NBN and NDIS _ many big ticket items put in place but not paid for. You and Julia started the debt trajectory which has never stopped. Probably never will.
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David Jobling 💉💉💉💉🧷
(@DJobling) reported
It is unbelievable that the NBN is still eating up taxpayers money and taking up any space at all after all this time. #VoteThemAllOut2022 Broken government.
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Space Kidette 🚀
(@SpaceKidette) reported
@LennaLeprena @Ausshot3Dave Fix the #nbn.
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Manuel Garcia Perez
(@ManuelGPz12) reported
@VodafoneAU Apparently charging me for a service you are not giving me works just fine. How long do I have to be without NBN for a mistake you made and how much time I have to waste in phone calls to the costumer service to get no solution.