NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Adelaide, Sydney, Melbourne, Perth, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Sydney	Internet	41 seconds ago
Brisbane	Wi-fi	4 hours ago
Adelaide	Wi-fi	4 hours ago
Sydney	Internet	4 hours ago
Adelaide	Internet	5 hours ago
Sydney	Wi-fi	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ky Broome (@KyBroome35) reported 3 minutes ago

  Now almost 5 hours into NBN being out for an unknown reason... Pretty pathetic tbh As such videos of Trade Targets and Team Reveals might be slow and late getting out

• 
  Jen Boss (@JenBossX) reported 4 minutes ago

  @Telstra when is the degradation of the NBN network issue going to be fixed in Perth? 8 days of being on backup data at no more than 5Mbps is inadequate for working from home. Hours spent on chat to try and resolve this issue and NO communication from Telstra or NBN. Appalling!!

• 
  JAY ☘️☘️☘️ (@jotepPdT) reported 11 minutes ago

  @status_is_down @VodafoneAU mobile network is always very weak along Parish Street and Harvest Street in Elara Marsden Park. Now NBN is also down in MP, and Vodafone is very unreliable.

• 
  Sourav Kumar (@souravkr) reported 14 minutes ago

  Hey @Optus it’s been 4 business days but my incident INC4293284 is yet to be resolved. This is impacting my work. I can’t survive with the 4G speed for all the official work. Can you get it resolved urgently and enable my NBN connection? Really bad customer experience.

• 
  gordon malcolmson /malky🍀🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇸💚 (@gordonmalcolms3) reported 15 minutes ago

  @racingblogger Terrible ride by NBN😒🐎🍀🇮🇪

• 
  Panda 🐼 Build 🔨 love 💖💖 (@Panda_BuildLove) reported 16 minutes ago

  @fictillius @markc01 I doubt it would ever happen, but what would happen if the government stopped funding NBN and began to give out massive subsidies to Starlink to help them upgrade their infrastructure to handle the population?

• 
  a zebras not a horse (@andymmcg) reported 16 minutes ago

  @OMGTheMess Waste of money. FTTP in these times is overkill. Medium size business to big business yes but homes don’t need this. It’s expensive to install & maintain for little or even no return. Deal of the century was Telstra retaining ownership of the conduit network that NBN pay to use.

• 
  Montablac (@TheMontablac) reported 17 minutes ago

  @MakoFukasame poor NBN guy, hated by all

• 
  Pilot Beacon (@pilotbeaconhere) reported 22 minutes ago

  @AlboMP NBN increases that you made, are costing us an extra 300 dollars a year. Forcing us to consume an internet that you can charge more for at any moment is an extrotion racket. I hope you fix this asap. Any mandatory expectation should be met with free service or cheap rates.

• 
  Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported 27 minutes ago

  @hisaflog100 The original sin was Rudd and Conroy decreeing that NBN access charges must be flat across the whole network.

• 
  What she said kaydensley@bsky.social. (@DensleyShe) reported 28 minutes ago

  You know how it goes. Labor outs in place big reforms, Libs get in and **** up the process. Just like NBN and copper. NDISS they let loose free enterprise rip offs.. You always vote with libs so……..

• 
  D_Shaw84 (@Shawzus84) reported 29 minutes ago

  @DrunkAt12 @OMGTheMess LOL nbn was required. Dont ******* mention starlink, the latency is far higher and hardwired fiber network is far more reliable.

• 
  Cdbrown (@BrowntownBrew) reported 30 minutes ago

  @LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.

• 
  Mark (@markhumooney) reported 31 minutes ago

  @LCHF_Matt @SkyNewsAust Hilarious so how is that done via NBN. How do fire, emergency services weather services, local, state and federal government agencies do this in one area. Being done now. How does an emergency text system send warnings that have gigs of data. You’re just proving you have no idea

• 
  UngayMelbourne (@UngayMelbourne) reported 34 minutes ago

  @ausworkers2025 @gigabasedd No defence protection, no medicare, no shipping ports, no rail network into Australia, no dole, no NBN, no NDIS, no freeways, no one to police imports still have 90000 aborigines to look after.

• 
  Jay Jay (@JayJay1094727) reported 34 minutes ago

  @deniseshrivell All the telcos are pushing nbn. I’ve been on 5g for 4 yrs after issues with NBN. Last week my power adapter died on the router & they tried to convince me I needed a new NBN plan because 5g doesn’t work at our address. I gave up and bought a power adapter for $12 … 1/2

• 
  Hobbie (@Hobbie4C) reported 34 minutes ago

  @Riogallica NBN is always a cluster. The whole NBN-ISP-customer chain is absolute *****. A virtual guarantee all problems will take longer to resolve.

• 
  MrRuSs3LL (@mrru5s3ll) reported 35 minutes ago

  @ImVicLoLagain @LCHF_Matt @pikkkkaro He is saying that wifi is not internet, that's it. I have many services at home on my local network that I use my wifi to connect to that don't use the internet (NBN) at all. Fwiw I also have 2000/500 NBN with a capable router, 10gig switch and cat6a runs that support it. My internet is great by any standards, the only thing Australia does ****** (now - it wasn't this good a couple of years ago) is that we don't have symmetrical links for consumers. The whole point though is that the idiot OP thinks that "wifi" means internet, and it doesn't.

• 
  DragonDNA 🏍️💥 (@DragonxDNA) reported 38 minutes ago

  It'd be fixed by now if you listened day 1. But you didn't. And you're still not listening even now. Its never going to get fixed because the issue isn't the ******* provider or modem ITS THE NBN CONNECTION but noooooo just keep ******* around and wasting more time on nothing

• 
  David FarleyBrain 🍄🔭Keep Alaska Canadian!! (@Coffeedaveoz) reported 40 minutes ago

  @SocialPiranha3 Yeah I do the Aldi $23 a month on mobile and now have almost 247.6 gb rollover data ... handy when the local NBN goes down.

• 
  RoverDownUnder (@AJG71) reported 43 minutes ago

  @Adam_Creighton @DrCameronMurray This is what happens when you outsource what should be a government service to the private sector. Profit motive kicks in as do rorts & fraud. Also see the Unemployment Services, Housing, NBN etc. It isn't the scheme itself, it's the people who run it.

• 
  feliz navidud (@DesignedToFade) reported 49 minutes ago

  The @NBN_Australia > Service Provider must be one of the worst customer experiences there is. NBN are the issue when there’s an outage, customers aren’t able to talk to NBN for info, and service providers give vague information to customers because they aren’t kept informed.

• 
  Paul (Human) 🇦🇺🇺🇸 🇺🇦 (@PBTyrrell) reported 49 minutes ago

  @dyllfather222 @SeverusChud It is a gov that believes it is better at allocating capital than private people. Hence the massive tax grabs. Theft really. The huge gov spend, like insane spending. NDIS fraud CFMEU fraud NBN insanity reinstalling copper into wet pits. Selling 200 days of fuel down to 30 days. Zero response to Islamic extremism This gov is killing us.

• 
  📣 Gr8🥐 (@R0LAN65) reported 50 minutes ago

  Calls me up before coming "SO IF UR INTERNET WORKING WHY BOOK THIS APPT?!" Like okay maybe if u read all the damn reports from the ISP and prev NBN tech maybe??? U think I know what needs to be done ??? I just want my internet to work properly without having to call ISP up daily

• 
  israelsgospelic (@israelsgospelic) reported 50 minutes ago from Gold Coast, Queensland

  There has been recent tropical cyclone, outage occurred here. I have a occasional internet interference not able to use wifi hope to see wifi improvements at Upper Nerang, for some reason New Street, Nerang Lower Nerang has this NBN Wifi, and Upper Nerang Business precint don't

• 
  𝚁 𝚊 𝚐 𝚒 𝚗 𝚐 (@lRagingI1) reported 57 minutes ago

  @MalFPS_ Australian internet isn’t bad anymore. Your probs still on fibre to the node. Gotta search your address on the nbn site and get that free fttp update

• 
  Ox HaK (@oxhak) reported 57 minutes ago

  Australia’s NBN said a new fiber internet test reached speeds above 200 gigabits per second, far beyond today’s 2 gigabit service levels.

• 
  S.E.A.T.O._rvlt 🇦🇺 (@SEATO_rvlt) reported 59 minutes ago

  @PaulineHansonOz @GreensAU2 Pauline, you should have seen the corruption when NBN kicked off. I worked in scope, design , construction, activations and repairs. I’m bound by NDAs but **** that. I’m sending you a letter that will upset a lot of people. I’m tired of playing nice.

• 
  Lindsay (@linzoconnor) reported 59 minutes ago

  @eamonhamilton Ahhh... I confess, that makes things easier. I mean, fuel is 50c/L, everyone has a B-21, NBN works, no stupid cold weather, force design whatever I want, F1 is on FTA.... Ahhhhhhh

• 
  Whimsical🇦🇺 (@whimsical523456) reported 59 minutes ago from Melbourne, Victoria

  @JEChalmers You aren't creating any new private sector jobs. You aren't even investing in the private sector with public companies anymore. The last one was the ****** NBN a full generation ago now. ***** sake! Found some ******* publically owned companies and show you actually ******* support growing the economy. AND GET RID OF CGT AND INCOME TAX! Hike the GST if you need to keep the revenue the same.