NBN

NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 12/08/2025 08:40

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide, Perth, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Internet
AustraliaBrisbane Internet
AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaBrisbane Internet
AustraliaBrisbane Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • SW6in2250 SW6 in 2250 (@SW6in2250) reported

    @markdgibbo @Optus @NBN_Australia Massive outage - these guys have no info to give.

  • manubawa Banu Manubawa (@manubawa) reported

    @Optus. NBN not working in Narwee 2209. Please fix!

  • Optus Optus (@Optus) reported

    @Clockend_Gooner Hi there, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron

  • fsouth45 Fred South (@fsouth45) reported

    In the tradition of a stuffed up NBN the Morrison govt keeps trying to stuff up the move to removal energy by continuing to support the fossil fuel ind. Like true luddites the Govt. also refuses to support the sales of EV’s for domestic use. The US,UK,EU & Japan lead the way.

  • Ickon Ickon (@Ickon) reported

    @Telstra Only to get sent to a chat person who has no empathy for the crap I've been put through. To make matters worse they don't even listen to a word I'm saying. To be fear the fault doesn't just fall on Telstra, the amount of idiotic NBN technicians I've been sent baffles me.

  • KevinWessy Kevin Wesson (@KevinWessy) reported from Sydney, State of New South Wales

    @Optus Hi I have no NBN broadband this morning. Are you aware of any issues in 2086?

  • woodxfour woodwoodwoodwood (@woodxfour) reported

    Seriously: inner suburbs of Sydney experiencing continuing @NBN_Australia #outages. If @AlboMP wants to be @AustralianPrime JUST promise to fix it as originally intended for all of us. #fixtheNBN

  • DontBringMeEggs Nathan (@DontBringMeEggs) reported

    @Optus At 10:30 last night on your status page it said Jimboomba that the nbn is experiencing issues when I checked the smalling I could not get on to your website by the

  • Les_Grossman_ Les Grossman (@Les_Grossman_) reported

    @TerryDwyerSyd @NBlakiston @Thechachi1 Yes and how has Telstra performed since it was privatised? So bad they were not involved in the nbn. Government acts for the community. More scope for innovation. Private companies act for their shareholders. Very limited in taking risks. Private sector fails are very common.

  • manubawa Banu Manubawa (@manubawa) reported

    Come on @Optus , tell us what’s the problem with the nbn and what’s the ETA to fix.

  • Optus Optus (@Optus) reported

    @manubawa Hey Banu, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Ness

  • JHarishanker3 J Harishanker (@JHarishanker3) reported

    @Derek_Porter86 @NinAnnunaki @Optus I checked the NBN modem, have 4 solid lights, logged into router, you are right, not connecting to get an IP address... hope Optus sort this out quickly, their website is down too

  • melpemone_ social justice necromancer 🐇🐧 (@melpemone_) reported

    NBN's down. This is both inconvenient and boring

  • markdgibbo Mark Gibson (@markdgibbo) reported

    Gotta love @Optus and our “world class” @NBN_Australia - not. Working from home not easy with no internet... And can’t contact @optus (message in Myoptus not working, landline down, on hold on mobile )...

  • deannafekete Deanna Fekete (@deannafekete) reported

    @Telstra_news 20min waiting to speak to sales for NBN for small business!!!!!! HELP 132000 is that the right number?

  • Optus Optus (@Optus) reported

    @JHarishanker3 Hey J, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Ness

  • csudholz Carl Sudholz (@csudholz) reported

    3. A technology over taxes policy means choosing technology. The Nationals will not support any technology that address climate change in a way that takes power and privilege way from their donors and self-interested mates. - As seen with NBN and Renewables policy.

  • Optus Optus (@Optus) reported

    @KevinWessy Hi Kevin, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron

  • Optus Optus (@Optus) reported

    @john23w Hi John, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron

  • _nomadics_ Cathy Smith (@_nomadics_) reported

    @Optus hi we have had no internet via nbn here in newcastle for 12 hours and your optus website is also not working so cant contact you via that. Working from home and year 12 student need internet access pretty urgently, so need to know what’s happening. thanks

  • Optus Optus (@Optus) reported

    @KadynMcInnes Hi Kadyn, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron

  • Optus Optus (@Optus) reported

    @trickiedikie Hi Richard, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron

  • Herbie0271 Herbie02 (@Herbie0271) reported

    @watinthe_ @MaralynParker And down the track, just like the NBN, it will come out what a farce it has been and how they have scammed Australians again. Of course, many of us can already see it.

  • cjsz90 Kstov (@cjsz90) reported

    @Telstra Issue still not fixed. No one can tell me what the situation is other than both Telstra and NBN handballing the problem back to each other. It's now 14 days since my initial report re: damaged overhead lines. This is completely unacceptable.

  • Derek_Porter86 Derek Porter (@Derek_Porter86) reported

    @NinAnnunaki @Optus Optus NBN HFC not working here in Sydney since I rebooted router last night. Tried putting on original optus router but still nothing, I think they are not issuing IP addresses, did you reboot your modem/router by any chance before you lost Internet?

  • Optus Optus (@Optus) reported

    @jo_wear Hey Jo, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Ness

  • Clockend_Gooner Kolasinacs right hook 👊 (@Clockend_Gooner) reported

    @Optus any NBN issues in 2069? We have had issues all morning with no service and unable to access Optus website due to maintenance to check outages.

  • Optus Optus (@Optus) reported

    @JHarishanker3 Hey J, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Ness

  • john23w John (@john23w) reported

    @Optus Hi, NBN service to Cromer 2099 has been down since 2:30am, a little difficult to work from home, any details on when it will be up?

  • Optus Optus (@Optus) reported

    @chooseajob Hi Andrew, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron