NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 02: Problems at NBN
NBN is having issues since 05:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Perth, Newcastle, Barrington, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
TV | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Samuel Pavin
(@SamPavin) reported
@mmmichaelfox Always was obsolete to be fair. I had similar speeds on standard Internet, in France, nearly ten years ago... My NBN here is slightly better than yours but still not reaching 50 mbps down...
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Meggarra
(@BeatlesGirl1990) reported
@pixelsmixel NBN 100 with TPG. Never had any issues with it. But it is $90 a month so not sure how much you want to spend. I get 100+ mbps download, and about 18ish mbps upload. More than enough for streaming. Hope that helps :)
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John
(@All_dataplease) reported
@PaulFletcherMP so-called communication minister- where is the mobile and internet service in Northern NSW. Deathly silence on this monumental failure #nbn #auspol #Election2022
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Johnny
(@JohnnyLydon) reported
“Hi, We have added additional data to your Telstra Smart Modem back up to keep you connected while we fix your NBN service”. 3 years to get nbn and we get this admission
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Willem van Wyk
(@mushroomalien) reported
@Telstra Why do you keep breaking promises? My wife has been trying to get our NBN fixed since last week. She's in tears! Your technicians don't show up for the appointments they book. You sold me the service with a 4G backup connection, but you don't allow me to use it. Why?!
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Wombat Jack
(@brainweasels) reported
@abcnews Regional customers of Telstra fixed line NBN owe Telstra nothing, certainly not loyalty for the high cost low return service they get.
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I`m NotMikeEditz
(@M1K3Editz) reported
@Telstra We cant even get Adsl 2+ (technician put us on this but Telstra reverted us back with bogus excuses) and nbn is not available in our area , by cable or wireless because there is no mobile signal
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Jasper Sharpe
(@jaspersharpe_) reported
@elonmusk When is starlink coming to Australian central cities? @elonmusk The Australian NBN is garbage so I am very excited for @SpaceX to get starlink ready.
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Matt
(@northcoasteels) reported
NBN - lol. No power, no NBN. Even if it’s just the NBN exchange without power. Don’t worry it’s got a battery. That lasts 24 hours. Don’t worry when NBN drops out you have 4G back up. Oh wait that drops out. If anyone thinks this is a good service, I have a bridge to sell them.
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Steven McCarthy
(@underthingy) reported
@NBN_Australia we still have no nbn in St lucia. My address and hundreds around me are reporting as "outage due to unplanned power outage" yet we have mostly had power back since last Wednesday.
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Spikeyhair
(@AnnieWyer) reported
@ralphd2 They know they’re losing, it’s why they’re not helping anyone but themselves, to our $16 billion. The LNP have never cared for anyone, explains the shutting down of most services - Medicare, NDIS, ABC, NBN…. They hate people, even those who vote for them.
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Kezarama
(@KerrieTregenza) reported
@relmoz @NBN_Australia They don’t seem to give a **** about Qld
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***** Savant
(@fleshhost) reported
@OMGTheMess I work with nbn products and can happily confirm its is terrible
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Ange Robinson
(@learningkind1) reported
A little bit of rain and @NBN_Australia let's down again. Days of employment gone again. The network is plagued with problems & needs fixing urgently.
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Riggbro
(@Riggbro) reported
@pixelsmixel I went starlink, so much better than my terrible nbn plan
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WildernessAdventures
(@WildernessAd) reported
@rhondaperky It's fair to say the response to the communications problems (e.g. mobile outages, nbn drop outs and 000 fails) by all levels of Government has been poor. It feels like it's just been up to the telecommunications industry to sort it out, but no com's is a real safety issue.
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Matt Fairbrass
(@matt_d_rat) reported
@MyRepublicAU Spoke to a support agent this morning. NBN are sending an engineer out tomorrow (possible replacement NBN box needed). A little disappointed it took 2 days to speak to a member of your support team. I may reconsider my account with MyRepublic as a result.
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book_bitch
(@book_bitchy) reported
My personal checklist of finding friends is almost complete with the selective ( varying areas) restoration of NBN and some phone services. All are okay 🙏🏼, but …most of the news isn’t good re homes, and businesses. Are people really grasping how bad this is? #NSWFloods
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Scarab
(@ScarabOfficial) reported
@RoadknightThe @cameron_adams No, they created the MTM version NBN, which has so far killed over 5 times as many workers, and caused Australia to slip way down the world rankings and lose billions of dollars in income.
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Shaheem
(@shaheem64) reported
@JElliotMP @ScottMorrisonMP NBN is crap anyway
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Gabby
(@GabsSydney26) reported
@Frunobulaxe We've had problems- had the NBN bloke out and whatever he did has fixed it for now..
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digitalNic
(@Handleman) reported
@PatsKarvelas @ExaminerOnline worse than the NBN? wow, that's bad.
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toi jon
(@toijon1) reported
@abcnews the NBN was the expensive solution .......5G was always an alternative.......now satellite
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Labor Stan
(@laborstanqld) reported
@NBN_Australia any plans on when the fix in st Lucia, Brisbane will happen?
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BMC
(@bmc_sports) reported
@pearce_jsa @Aussie_BB @NBN_Australia Hey guys - also having issues in Altona. 90% of sites/services not working. Limited stuff working (The Age).
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Ross Kerker
(@rosskerker) reported
@NBN_Australia The news is welcome, but one node should not have 56,500 premises relying on it. The internet is called the "web" because its supposed to be an interlinked network, I hope some resilience work is done for the future.
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Whynotaye
(@LeahZBurgess) reported
Internet restored. Still **** in some areas I’m told. NBN is a joke.
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Veldrin Hedgehog
(@DJVeldrin) reported
@NBN_Australia Not working in Kingscliff. Fix it!
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Doug Endersbee
(@dougendersbee) reported
@Telstra Woollahra/DoubleBay NBN download speed at 0.56Mbps on Fixed Service. Upload 7.0. Can't work.
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Tracking the Australian Right Wing
(@beccarala) reported
@rhondaperky @DuskaSulicich It’s effing appalling . Telstra has completely failed . People unable to even call 000. Still 0 to only limited service . NBN - LNP complete fails.