NBN Outage Report
Why is my NBN service not working?
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sydney, Melbourne, Maclean, Launceston, Perth, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Total Blackout | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Davis CSM
(@RBD926) reported
from
Brisbane, State of Queensland
@RositaDaz48 What legacy would you chose of YOUR heroes? 1. Chasing non existent WMD. 2. Eating a raw onion 3. An expensive and slow NBN 4. Corrupt liar
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Kerrie B
(@wheels002) reported
My Telstra NBN has cut out at least 12 to 15 times in less than 24 hours for anything up to an hour each time. I seem to using my mobile data most of the time (different provider). Thanks for this sh1tty NBN LNP #auspol
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Герань🏴
(@moldarch) reported
@NBN_Australia I wish I could but thanks to your absolutely stellar service I haven't had a stable internet connection for three ******* years, thanks NBN!
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Lev Szeps
(@LevSzeps) reported
@Imresal The enemy is monopoly, not state-owned or private. Where monopoly is inevitable, like water, it should be public. Where competition keeps prices low & service standards high, as in telecommunications, it should be private with the exception of basic infrastructure NBN
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Cdbrown
(@BrowntownBrew) reported
@gmclwill @TonyBoydAFR So in the outset you can see he lays blame on ALP for the financial mess and makes out that Turnbull did the right thing in trying to reduce costs and use copper. The main reason for the write down and low value was the LNP decision to reuse copper #nbn
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Josh Taylor
(@joshgnosis) reported
@anthony06108170 The cost was coming down, and is cheaper now. A lot of that info is in the reports. Got to remember, capital expenditure is one factor - the operating expenditure is the one biting NBN now having to maintain the old copper.
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Dirk ᕕ( ᐛ )ᕗ
(@AboutaDirk) reported
@NBN_Australia For those wondering; The response was "lol no clue when you'll have the service you're paying for again :D" But with fancy words.
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Nathan
(@nate1947_79) reported
@NBN_Australia I documented my internet speed before and after NBN was installed so I've got to ask was the NBN just to monitor people's online content or to throttle down speed and or both? I documented with video and photo of the actual installation the and speed performance 🤯
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kayd
(@jckmac7) reported
@NBN_Australia I just want a service provider that can give me decent customer service, decent connection & I'm not on hold repeatedly for nearly an hour. So over the NBN & so called 'service providers'.
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Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia Telecoms network is critical infrastructure that was in the hands of a company that bled it dry to expand its mobile network. NZ Telecom did the right thing and participated in the fibre rollout. Telstra wouldn't because they were greedy under the leadership of Sol
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Greg Gardner
(@greggardner43) reported
No wonder @Optus had a data breach. Same company cannot supply full strength internet or phone line for over a week. So called help line incompetent. Technician baffled. Blame game has started with @NBN_Australia. @Telstra here I come.
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Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia Consumers decided they wanted better speeds and were happy to pay, but LNP's crippled network prevented the consumer getting what they paid so the RSPs were forced refund the users
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@Shelibeans@mastodon.au 🤟🏻❤️🖤🤌🏻
(@shelibeans) reported
One thing I won't miss when I go home tomorrow is my parents' **** internet...gimme my fast NBN please and thankyou #painful
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Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia @elonmusk The reason there isn't a return is because #NBN wasted $30B reusing old tech and hiding the fact it was costing $Bs per year to maintain. They now say they didn't realise the high cost and that's why they are moving back to fibre. Fibre is the profitable part of the network
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Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia Look at NZ and how well they are doing with their fibre roll out and the costs people pay for the various speeds. We could have had that if LNP didn't cripple the network. FTTP networks have value and provide a return on investment. Reusing copper doesn't.
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Insouciant Samuel - gibberish spoken here 👍🏽
(@belungerer) reported
@Telstra We’ve been advised to go to NBN Sky Muster service.
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Gianttittiesfullofmilk
(@Gianttittiesfu) reported
@stuwasusp @GrahamY No. You're the one making wild claims you carry the burden of proof. Murdoch sinking the NBN is deranged and some idiot wiki is not evidence of it
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Mark Morey
(@markmorey5) reported
@RobMax4 Fortunately our connection to NBN was early 2013 and we got FTTP - we get what we pay for (50mbs) 24 x 7 (always 51.2), hasn't ever dropped out or suffered issues. Do it once, do it right, do it fibre.
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Sev Romero
(@sev_romero) reported
@velcrochicken12 @NBN_Australia @michaelplis I've had 5 years of them not fixing my issue and all they do is say "contact your ISP" when even their own engineers admit it's their fault.
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Edward Hewer 🌱
(@Wafty1) reported
@rcmillar @SamKSS LOL. Starlink didn’t exist in 2013 let alone 2017. Starlink also enjoys the ground station bandwidth that was rolled out in early development of NBN. Also, Starlink cannot support more than 10% of Australian users but yeah keep drinking that wireless cool aid bro.
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Chickenoodle
(@velcrochicken12) reported
@NBN_Australia @michaelplis 3 months and waiting for you to sort out my speed issue due to line damage. Yeah good job.
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Justa Guy
(@CutAdriftFromOz) reported
@FinancialReview hey ... look at that... I can get nbn speeds on 5g. didn't need a nationwide fibre network... just a bunch of towers here and there
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pig iron man
(@pigironman1) reported
@PhilipOLeary11 this was Turnbull's fiasco...Abbott palmed it all over to Malcolm to take care of. Two subjects Malcolm Turnbull dodges are the Panama papers (his name was all over them) and wtf happened to the NBN.
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Daniel Khodaverdian
(@dkhodaverdian) reported
@FinancialReview The NBN network is already outdated and its not even finished. The LNP made sure of that the day they trashed it. Once 5G and then 6G is freely available no one will use this crap. Paying thousands to connect fibre to the premise from the street just for a measly 100mbps. Genius.
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Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia The write off was due to LNP trying to reuse the copper. They spent a lot of money redesigning the network, a heap more on new copper, but never replaced the copper that was the costliest part of the network - between home and pillar. They now admit the copper provides no return
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Robert Hudson
(@manaz_d) reported
@KathyReid Or the fact that paying Telstra for all that decaying copper just helped Telstra to build services that compete with the NBN. It's almost like the LNP wanted the NBN (given it was an ALP invention) to fail...
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damien venditti
(@damienvenditti) reported
@theage @Chris_Murray48 @hijessicayun So Rudd planned for NBN. The Libs decided to go with copper instead of fibre, blow the budget and provide **** internet. Labor now have to upgrade it to fibre NBN as first planned, but some rubes think that’s Labor’s fault?
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Jedi Jesus
(@jedi_jesus0) reported
@NBN_Australia Upgrade is not available in my area. That is beyond me, I live in a suburban area that has been established for 25+ years. Looks like **** internet forever
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mads dikkelsen
(@30_to_40olives) reported
@NBN_Australia oh I'm not eligible, I've checked. even though there's fttp connected properties <100m away from me. but yeah, cool that I only need to wait another year or more before you'll provision me with the service you should've in the first place
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Ryan Millar 🇦🇺
(@rcmillar) reported
@Wafty1 @SamKSS Who said Starlink existed in 2017? I’m saying the Telstra service and NBN is so **** that I moved and I’m very happy.