NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Perth, Adelaide, Brisbane, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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⫸ 𝙱𝚁𝚈𝙽 ⫷
(@BrynAU) reported
@Internode Thanks for the reply. The NBN came back around 9pm. I think the outage was connected to power outage in the next street.
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Darren Davidson
(@DarrenBoot66) reported
@TurnbullMalcolm @abcnews Seriously you Sour old Fool go away AUSTRALIA has spoken and given you the *** cant you Rememeber NBN Fail, Subs FAIL Your Pirme Ministership FAIL Take note and go away
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DeadMeat
(@alonelybluebox) reported
Oh wait... nevermind @NBN_Australia your company doesn't have any direct accountability to customers because it is the ISP that is your customer not the end user... isnt that correct?
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🌿 p o i s o n 🦈 i v y 🌿💉💉
(@AvaIvyEve) reported
Hey @Aussie_BB is there an outage in Abbotsford 3067? nbn wasn't working, tried to kick the connection and the NBN box is showing the right lights but Google Nest won't connect?
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J
(@J17888804) reported
@paytz82 @Shared_facts @DrEliDavid ah yeh, you're right it is govt owned, not sure what I was thinking. But the point still stands: you're claiming mgmt of NBN Co had forward knowledge they were going to drop a pandemic on us? come on mate, we really do that tin foil hat crap here?
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Tony
(@tzk1810) reported
Did Telstra ******* **** itself again why is NBN so ******* slow
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Mara Morrison
(@maraluvsbooks) reported
@NBN_Australia @NBN_Australia do something about the ongoing issues with nbn in Waterfall! 6 weeks down in Feb/March & 3 still counting now! #waterfallnbnfail we can't even talk to a real PERSON about this because only the ISP are account holders not individuals
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Robbie D 🌈🇦🇺🇮🇹🇫🇷
(@robbieolive1) reported
@BrittMezher My parents used to have a private number for years, so I never knew if it were them or not; that is until NBN came along, and suddenly their number became visible.
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Ariadne Quinn 💉💉
(@ariadne_quinn) reported
@TinyButMighty17 @alexpaul_66 OMG don’t even start me about NBN. I’m on the waitlist for 5G home internet in my area (have been for 12 months 🙄) But…. I switched from Optus to Aussie and I’ve had 90% less problems with my NBN connection 🤔🤔
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Sheeds
(@Sheeds_au) reported
Well that's a rarity - had an #NBN #FTTH / #FTTP service dropout for almost 45 min. @Optus Chat Technical support confirmed the NBN backend dropped out at 7:28pm and ruled out anything at a user/home level root cause.
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Itto's beige ******* agenda 🚩🚨
(@yuhori_cos) reported
my ping gettign sliced in half since connecting to nbn thank ****
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@NBN_Australia There have been two faults logged within two weeks. I have given you the line number and two trouble tickets. Thanks to covid a lot of us are working from home and we have a line issue that is unstable in adverse weather issues.
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Steve Coughlan
(@SteveInSunbury) reported
Soooo. When @Telstra misrepresent the speed of an @NBN_Australia plan, and drop your speed, you have to wait a while month for them to fix their cockup. Sounds reasonable. Doesn't it?
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ben
(@monisuuke) reported
why does nbn schedule planned maintenance on a wednesday during work hours in a lockdown??? whos stupid idea is this?????????
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Tom
(@tomthehum) reported
AAAAAAAAAAAAAAAAAAAAAAAAA **** TELSTRA AND **** THE NBN
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PK
(@paulkidd) reported
@chrisrauchle We had NBN satellite and it was awful, especially for Zoom calls etc due to long latency. Plus the download quota was absurdly low, and it was expensive. Absolutely hopeless for modern use.
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Matt
(@crowfather_au) reported
@DonSibleyGames @Pestily I'd kill for that. Have to run 4g on an antenna because @NBN_Australia thinks that a constant 10 down 1 up is acceptable.
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Mickamious
(@GrossoCarl) reported
@crappy_videos @beccarala @abcnews I don’t use NBN at home. I have own network - private. So I have NFI in what you’re speaking towards. 🧐
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Chris
(@Angrysausagedog) reported
@emceebogan @Aussie_BB Aussie doesn't own the NBN dude, if the rain is messing with your ****, then that's a hardware problem, The hardware is owned and maintained by the NBN, lol.
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Paul Beck
(@PaulXBeck) reported
@mrjoeaston Huge opportunity cost of wasted billions going straight to dividends and bonuses. That same stimulus money could almost fix the NBN, quarantine, enough vaccines for foreign aid and/or anything else needed.
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Ancient IT Geek 2x Vaxed. It’s Time 4 Labor
(@warwickpauld) reported
Just consider when @ScottMorrisonMP says “technology not taxes” his track record on technology Failed NBN Census fail Centrelink fail My Health fail Covidsafe fail Vaccine certificate fail #auspol maybe he should stick with taxes!!
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James Richardson
(@JamesTechRec) reported
@200ok Yeah, I have the same problem. Try hitting “stability profile” (under service tests, but only once - LFMF). It also ticks all the boxes to get NBN engineers involved if you have a v noisy line like mine
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Mim Potter.. 1st AZ done sewer rats rule
(@MagicSilverFox) reported
@maconnolly888 Most infrastructure ends up being sold off to private toll companies so we bloodywell pay for it two-three times over. And it’s poorly designed. Public transport privatised, again we pay through the nose. Water, NBN, power- privatised, service is crap, more expensive.
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David J Harley
(@David_J_Harley) reported
@IanHartley_ Have been having NBN problems all day & thought it was that again but it was just Twitter.
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@NBN_Australia @inframagoz the poor things, our FTTN connection is now fragile and limping along until someone at NBN co stops eating donuts and looks at the logs.
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Ancient IT Geek 2x Vaxed. It’s Time 4 Labor
(@warwickpauld) reported
@ScottMorrisonMP’s climate change plan is Technology not@ Taxes. #auspol Seeing how badly he has done delivering Technology, NBN, Censusfail, COVIDSafe app, My health, the vaccine certificate Centrelink Fail. He might be better off trying taxes. #auspol
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Lisa B
(@LisaB_29) reported
We got a deal from our ISP for at least 200Mbps and I’m fairly sure my gamer kid will never emerge from his room again. Before we got NBN, we’d get at the most 5Mbps on broadband.
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@NBN_Australia what your documentation does not tell me is, if another NBN node that I am not on fails then why does that pull down the node I am on. Yes we had a blackout on the other side of town that took down my connection once. Why does the failure of one node
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@NBN_Australia I questioned my ISP and the notes you recorded was you could see a signal on the line, my 35 years of IT experience says you took your time looking at the issue until it came back up, then you saw a signal and did no investigation of your logs. Can your technicians
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Fazi ☁️
(@Fazikins) reported
@alonelybluebox @NBN_Australia Probably ******* around for another year or so then think about doing it again i wouldnt be as mad if i wasnt the only on in my estate to not have NBN connected