NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Sydney, Perth, Brisbane, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Total Blackout | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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jordy
(@flickybean) reported
@NBN_Australia @stretchoz Why does it say there is no outage on your website when there is an outage though?
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nbn™ Australia
(@NBN_Australia) reported
@stretchoz As at 3:00pm today 10 June, nbn has restored its infrastructure assets servicing approximately 26,500 premises in metropolitan areas of Melbourne. As a result of impacts to other network infrastructure assets, approximately 60,000 nbn services remain affected across 1/3
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92
(@joon_ethem) reported
@NBN_Australia Yes but your reply does not make sense. The unexpected challenges that you are facing is because of your poor management. I wish I had selected 5G Service that Telstra provides. #TPG already charged me 300 dollars as an installation fee and now I cannot get that refunded
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Ben
(@The__Irwin) reported
@Telstra pass the buck to the @NBN_Australia who then pass the buck back to @Telstra saying it’s “resolved” yet here we are 2021 with FTTP and daily drop outs and no internet daily from 0100-0900.. throw in 1 bar of 4G service at home and I’m living my best life.
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sinf3rn0
(@sinf3rn0) reported
@NBN_Australia Hey! Didn’t expect a reply - the tech returned after I called the company, he just failed to mention to me he was leaving to go down the road and the Internet seems to be working fine now :)
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🐀💧Jeepman🔥🚗🐀
(@Bad_cyclist) reported
@drkerrynphelps @Craig_Foster @ypweldon Yeh, nah, slight stirring because the nbn went off for a bit. Normal service has been resumed, back to Big Brother.
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Robert Glasson
(@bigrobg73) reported
Hey @NBN_Australia do you have any details on an outage in postcode 2096?
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Stacy Sollitt
(@StacySollitt84) reported
So, @DodoAustralia NBN crapped right out again last night, on top of doubling my Stepdad’s bill just because it’s out of contract. Still not back on, after resetting it doesn’t recognise the network pw. You guys are so getting slammed my first stream back under @Optus NBN.
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🏳️🌈 Jezz||Relinthia 🏳️🌈
(@Dragonator_The) reported
I AM SO MAD. I CAN'T WITH THE AUSTRALIAN NBN. IT SUCKS ***. Streams over friends :( I dont think I'll be able to reconnect tonight. I'm really sorry. :'( So Stay Safe, Happy Hunting, LOVE YOU BAI! XX
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jordy
(@flickybean) reported
@dawesi @NBN_Australia I’m not assuming this, I know this. That is why I’m telling them to update their outage map to include addresses that are affected, not just addresses with the power out. My address has power, but no NBN, but still is being reported as just fine on their site.
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Anthony cont
(@AnthCont) reported
@HughEdgarMedia @NBN_Australia I'm in freshwater and it's down still
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C0N*ARCH1S
(@goldenarchis) reported
@Optus Another 3 hours of chat with @Optus “experts” LMFAO - i can’t have my nbn plan upgraded like most customers (because of a technical problem on Optus’s side) and I can’t be released from my contract. WTF!
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92
(@joon_ethem) reported
@NBN_Australia Yes but your reply does not make sense. The unexpected challenges that you are facing is because of your poor management. I wish I had an selected 5G Service that Telstra provides. #TPG already charged me 300 dollars as a installation fee and now I realise that it is...
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ˢʰʸ III
(@2bshy4u) reported
constantly being cucked by the "NBN" network and the AUD
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jordy
(@flickybean) reported
@NBN_Australia @stretchoz Still down, still no contact.
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Hugh Edgar
(@HughEdgarMedia) reported
@NBN_Australia is service down on the Northern Beaches Sydney? What’s ETA on service returning?
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𝕟𝕒𝕪𝕟𝕒𝕪 ⁷ ∞ ･ﾟ✧*･ﾟ☽
(@shayooki) reported
@SamaJu7 It always ends up happening like that though 😭 NBN sucks too 😒
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Adrian Perry
(@DocNMFC) reported
@JGademski As I sit here in Melbourne, power grid down, so no lights,fridge, gas heating ‘cos no fan, and still in lockdown. No Landline works thru NBN. Phone battery about to run out. I think, what an ideal world we look forward to when renewables take over.
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Doug Newnham
(@dougnewnham) reported
@Telstra We literally have no NBN and no cellular reception in Monbulk. If we need emergency services we are in serious trouble. I hope some priority is given to areas like this.
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jordy
(@flickybean) reported
@NBN_Australia @stretchoz Definitely still affected by this outage, but your website still says no outage. When do you plan on updating this? You also still have yet to get in contact despite asking for my details hours ago
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Xbox Knight
(@T_mecha) reported
@AshtreyGaming I was out for 3 weeks. NBN kept fixing and breaking **** at same time.
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Shane Bryan 🍩
(@ShaneBryan_IT) reported
I remember @telstra spouting off about how 5G would make the NBN redundant. Well so far today, with no NBN available the Telstra network has been so congested it’s barely worked at all 🙄
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4everSFC
(@stretchoz) reported
@flickybean @NBN_Australia Because like the oz nbn it is slow and outdated. 3rd world country when it comes to internet. Actually take that back. Even 3rd world countries have better. Is there a 4th world classification?
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DPRK-chan~
(@dprk_ebooks) reported
Update: like Icarus, I have flown too near the sun on wings fabricated from my own hubris. Falling branches in last night's storm have knocked out the NBN line to my house, and therefore my wifi bin tower. NBN outages attributable to storm damage: 2 Outages on the bin tower: 1
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The rule of law is broken 🐀 😈
(@rulelawsuspend) reported
@lynlinking @PCKJ3627 @WgarNews Of course not Australia's tech savvy ness has nose dived with privatisation of CSIRO (or its or whatever) and crap NBN, plus those APPS the govt has made all rubbish, how did anyone think they did that?
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Barb 🛎
(@norfickchick) reported
It’s raining. What a surprise. My internet is out again. NBN not coming till Wednesday this time. Clearly didn’t fix it last time. Did I mention how much I love copper wires?
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Megan Woodward
(@rosehipsherry) reported
All over #Victoria today vulnerable elderly people can’t phone for help, or be contacted by phone to see if they need help because the power is out and the nbn is down. 🙄 #priceless
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Martin Gibson
(@murdriggs) reported
Worried about my elderly folks in Melb's outer East. No power, no phone as they were forced on to the NBN, no mobile reception, tree down has damaged the plumbing to the house. Hope Dad managed to find accommodation for them both until the house is back up and running.
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KB
(@mektball) reported
@BelongAU hi guys, can you help sort out cancelling my nbn and phone line please??
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GibbyGibbers
(@GGibbers) reported
@PaulFletcherMP @NBN_Australia @acccgovau No thanks to the LNP. We would have had a future proof full fibre network if not for your government. If it were up to the libs, we still have last centuries copper network and be paying top dollar.