NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 17: Problems at NBN
NBN is having issues since 11:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Melbourne, Sydney, Brisbane, Adelaide, Hobart, Gold Coast, Newcastle, Colac, Canberra, Bowral, Riddell, Old Bar, Maclean and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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DrewAnB
(@JadedTransWoman) reported
@redambition Even managed to convince my dad. He was so dead set against an NBN for those specific reasons, and got into an argument with my partner, a freakin' programmer who even then was working remotely, but he still thought it was something we'd never need.
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Eddy Jokovich
(@EddyJokovich) reported
First time I am thankful for Turnbull’s totally inadequate NBN. Cut out 25 minutes into Berejiklian’s spinshow, and can’t connect back to the media conference. I can always watch yesterday’s conference to keep up to date though. Same lies, same spin, same PR… #GladysFail
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Scott Elaurant
(@ElaurantScott) reported
@NBN_Australia We tried restarting etc. Still not working or super slow. Complained to isp (iiNet). We are in Wattle Park SA.
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Colin Tucker
(@colintucker) reported
@TurnbullMalcolm "That investment will push more fibre into the network and bring fibre closer to more premises but doesn’t mean NBN Co is abandoning the MTM." Or, you know, we could have kept deploying FTTP in the first place, as they did in NZ, and as experts urged back in 2013.
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Scott Elaurant
(@ElaurantScott) reported
@NBN_Australia Thanks for asking. Still no internet replying on iPhone. Fault with isp iiNet. Out since 27/8 in Wattle Park. No fix time given. Have complained to ombudsman.
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Mohammad Makki
(@mohammad7175) reported
@NBN_Australia I live in Figtree and I have a very very bad FTTN connection. I see the name of my suburb above. what is going to happen exactly?
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Lyn
(@lyng62) reported
from
Sydney, State of New South Wales
@NLC081 @Optus @NBN_Australia 9th of June it started Lots of Development in the street Someone must have cut something. We were down for a week NBN came out finally and got it back but ever since my next door neighbour get my phone calls on his bill Took us about 6 weeks to even get someone to believe us
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John Steele
(@JohnSte35797897) reported
NBN download and upload speed resp.: 5.48 and 2.83. Has been 50 down and 16 or so up. Prior to NBN: 100 up. Debacle.
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Bob F
(@Roaldan1000) reported
@TurnbullMalcolm And yet we are paying a speed bump to Telstra Velocity to get just over half the speed (sometimes) we pay for in the first place. Without it we get 1.8mbps. NBN never coming to Velocity areas because NBN says Velocity already provides the equivalent service. What a shambles.
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Lyn
(@lyng62) reported
from
Sydney, State of New South Wales
9 weeks. @Optus @NBN_Australia still haven’t sorted out the problem. To try as a solution they terminated out accounts - me and next door - so we’ve been down all day. Oh ....NBN can’t come until tomorrow. The incompetence is stunning
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ًcaca
(@fruityteh) reported
those who read nbn have daddy issues 🤨
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Damir Klaic
(@dklaic) reported
@Telstra another fault with my nbn service today. I have repeatedly had faults over the past couple of weeks since scheduled maintenance occurred. Each has resulted in laborious help desk interaction resulting in a temporary restoration of the service the same fault reappear.
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Tim (they/them)
(@timothydcole) reported
@AustraliaPs5 Don't forget if you've got a NBN plan and a phone plan with Vodafone you can order a PS5 on a plan with them as well. That's how I got mine. If you cancel any of these plans you just have to pay out the full cost of the console, ie. no additional fees
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jess
(@fymjess) reported
not the nbn service provider telling me our neighbour owes him alot of money from a job he did for him a while ago after fixing our net 😭😭
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Scott Elaurant
(@ElaurantScott) reported
Anyone else in Adelaide eastern suburbs having trouble with NBN? Last two days internet has been off or abysmally slow. So much for working from home (Wattle Park). This nation has regressed so far. 🙄
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John Ball
(@jbthinking) reported
@NBN_Australia Thanks for your assistance so far @NBN_Australia. I have asked a question in DM about the charges to activate the existing second line on top of the fees from Telstra that is currently unanswered. Do I have to pay again for the existing second service on top of normal fees?
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Reg Smith
(@RegSmith49) reported
NBN says not detected outage in 3146 so why is my own connection through Vodafone and neighbours through Optus not working. After 2 years of reliable service intermittent interruptions for lat week!
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The Dread Space Pirate Roberts 🇺🇸🇦🇺🇱🇧🏴☠️
(@SteamboatLion) reported
@TurnbullMalcolm Wish you were still PM, but you stuffed this one up with the shift to mixed technology. Idiot NBN ran NEW infrastructure my house in 2019. Not fibre, but HFC. Cable internet. I had that in Singapore in 2002.
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Metro Man
(@The_Rail_Life) reported
@superloopnet Thank you, now answered and escalated to NBN. The delays of over an hour to speak with a person are very frustrating and detract from your otherwise excellent service.
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ilankesan
(@ilankesan) reported
I got a new silent phone number when I signed up for the Telstra NBN three weeks ago and I haven’t given it to anyone. Yesterday I got a scam call from Nicole from NBN threatening to terminate my service. @Telstra how did my number get out to these crooks?
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marnotto
(@jackson_catyjac) reported
@PackUpPaul @PaulFletcherMP True it’s bad & NBN guy working said our st needs upgrade but unlikely to happen bc cost!
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bondybloke
(@bondybloke) reported
@NBN_Australia why do you disconnect my call every time i try to call today? I’ve tried 5 times. Why is everything with nbn so damn hard?
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Lila
(@lylotic) reported
Telstra: we can keep your NBN speeds disregard that email Me: but I have an email saying you are slowing me down? Telstra: oh that email? Yeah we are slowing the speeds Except this took 40 minutes on hold to figure out.
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Annetta Mallon 💉💉
(@AnnettaMallon) reported
Sitting in a TAS Library using a hotspot because @Optus phone AND internet not working at home. None. Huge disruption to my business and professional capacities, angry and unimpressed. In 2021 why is stable, fast, consistent internet unavailable? #auspol #NBN #internetshutdown 1/
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Jules 💉AZ
(@bunny_09) reported
@BrunoWatt @maureenchuck1 I haven’t done it today, but last week slightly better speeds- 38mbps as opposed to under 30-35. Problem is, way apartment built; modem port/nbn box is in wardrobe. I have my office tho only about 3 metres from there tho?
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💧💉💉Bee🐝🐀PM for Sewer Rats
(@BelindaJones68) reported
Gee, if only we went with FTTP @JasonFalinskiMP you'd probably have been able to ask that Dixer. Bloody NBN always plays up at the worst times 'eh? It's to be expected when the Morrison Govt cut corners & built an inferior network. 🐝 #auspol #qt
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John Ball
(@jbthinking) reported
@NBN_Australia Thanks Sherief, as I said in chat, I'll give up on this if there is no way forward and wait to see what comes of all the correspondence. At the end of the day this is about moving my NBN service and phone from one place to another. Shouldn't it be easy?
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Metro Man
(@The_Rail_Life) reported
@superloopnet - your customer support staff are top notch, but your wait times are terrible. I have no NBN connection this morning and have been waiting 50 minutes on hold so far. Waited 2.5 hours on Monday night too. Do you only have 1 person on tech support at a time?
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Josh Barnett
(@joshjbarnett) reported
@NBN_Australia Another day, another outage (now up to 4 in 5 working days). I called my RSP, and as expected they were not able to tell me anything much at all. How do I get to the bottom of this? I want to know when the issue will be fixed, finally.
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Adam K
(@ads086) reported
@NBN_Australia Adequate is an interesting description for that network. Telstra sold it to Opticomm, and they’ve decided it needs significant upgrades before they’ll sign any new customers up. Not what I’d describe as adequate. Just a bad situation I guess.