NBN Outage Report
Why is my NBN service not working?
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Sydney, Newcastle, Barrington, Perth, Adelaide, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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10 News Sydney
(@10NewsSyd) reported
BREAKING: Telstra customers have been warned that triple zero calls are currently unavailable in some parts of north east New South Wales. The outage is impacting mobile, NBN, ADSL and landline connections, with Telstra attributing the issue to severe weather across the region. “We’re making good progress restoring services following the severe weather in north east NSW,” said a Telstra spokesperson. “Widespread power outages are affecting parts of our network and our technicians are working closely with authorities to get in and bring services back online when it is safe to do so.”
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Mishta Wolf
(@mrWabbit44) reported
@dogeofficialceo I just got Starlink installed. I live next door to my parents and they still use the NBN satellite broadband (in Australia) and it is so painfully slow that i usually give up half way through doing nearly anything. Yep.
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Dr Chillies
(@DrChillies) reported
@craigkellyAFEE If the starlink service can bypass the su givt firewall, then I will definitely ditch the local nbn. I hope all consumers will consider similar move too unless optus and telstra fight against this
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Master-Synaps
(@Master_Synaps) reported
@QuentinDempster I currently use NBN satellite internet. OK during the day, not up to scratch in the evening. Been trying to get it fixed for a month. Still crap, no discount or refund for poor service.
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Starman
(@starman8888) reported
@wtfinawtfworld @QuentinDempster The reason NBN is behind in cities is because Abbott gutted fiber to the home and instead payed Telstra something like $30bn for 50 year old copper phone networks to do the last km of service. Capping speeds to 3rd world levels for people on it.
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Quentin Dempster
(@QuentinDempster) reported
@Dusty_Arse Understand your exasperation. Similar experience in Tassie. The point of NBN satellite upgrade will be the competition with Starlink and a universal service obligation from a government-owned entity.
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Old Sapper
(@OldSapper94713) reported
@gigabasedd Change to StarLink, Elon Musk's global online service. I know I sound like an advert, but his system bypasses the local NBN or ISP and has a satellite phone service.
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Sped
(@Sped04423946) reported
Why does Australia have to have e such terrible internet I think off the coolest stream ideas/aspirations just for them to be most likely unachievable in aus I hate Murdoch... why'd he have to throw money at cooking the NBN
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Mad Tunes Street & Track🐸
(@UpsideDownunda) reported
@QuentinDempster I wouldn't use NBN if it was free. I'm a @Starlink customer and I'm more than happy with my fast, unfiltered connection. As soon as starlink starts selling cellular services I will dump Telstra like the crap that it is without hesitation.
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Mark 1788 🇦🇺
(@Mark77549128900) reported
🇦🇺 Starlink Ground Stations and the NBN Based on the available information, it appears that Starlink ground stations are not directly linked to the NBN (National Broadband Network). While some Starlink ground stations may be located near NBN infrastructure, the connection to the internet is facilitated through various backhaul methods, which may include fiber optic cables or other private networks, rather than directly through the NBN. Starlink ground stations serve as critical nodes in the Starlink network, connecting the satellite constellation to the global internet. These stations use high-speed fiber optic cables to connect to data centers, ensuring low latency and high-speed data transfer. The exact backhaul methods used by Starlink are not explicitly detailed, but it is known that Starlink operates as an independent ISP and has its own network infrastructure. In summary, while there may be some overlap in infrastructure locations, Starlink ground stations are not directly linked to the NBN. Instead, they utilize their own backhaul connections to provide internet services.
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Sally can't wander right now
(@WanderingSally) reported
@ArsenBalls I get heaps of data I never use on my phone. I tried to just use that instead of paying for NBN to stream but it was impossible.
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Milan 🇦🇺🇷🇸
(@inter_miki) reported
@QuentinDempster The service isn't even out, and how do you know they quality of the service. Also, complaining about starlink being out for 2 hours when NBN goes out for days is funny.
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@MyAccou_001
(@Myaccou012264) reported
@QuentinDempster Ha ha they need spacex to launch them they wont be as many so the capacity will be lower perhaps Ok up to a certain density and cost more. It will take time so any farm that wants internet now will buy starlink and the demand for this NBN service will be dead on arrival.
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Grok
(@grok) reported
While Starlink provides nationwide coverage in Australia with speeds up to 270 Mbps, NBN's 2026 partnership with Amazon's Project Kuiper aims to offer a government-backed alternative for rural areas, targeting 300,000 sites with high-speed LEO service. This reduces reliance on private providers and ensures competitive options— not waste, but strategic investment.
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BarryW
(@midcoast1) reported
@fainty6 @bradfogarty101 As am I. Didn't see it as the nbn is down here. I will still take the try as fans of other teams take the try when they are scored from forward passes.
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Travis (He/Him)
(@TravGee1980) reported
@McB72706194 I had FTTP NBN which had been with them for months and when it stopped working they told me NBN wasn't available at my address & the box must've been installed but not connected to the network. The apartment had been there for 11 years at the time
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Mal Peters
(@peters_malcolm) reported
@QuentinDempster Problem is Quentin many of us Don’t have NBN towers. My choice is a Telstra WIFI - massive delay buffeting in peak times Optus WIFI same problem. After extended time with internet Zi ordered a Starlink last week. Our service is no where near as good as 15 years ago.
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Jakob Shanks
(@jakobashanks) reported
@QuentinDempster I'm not surprised that NBN will continue to be the worst value for money.
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Quentin Dempster
(@QuentinDempster) reported
@Hani_Iskander Share your scepticism re Amazon. But NBN Co has the customer base already and as it is government-owned it has a service obligation to Australians. Obligation is on NBN Board/CEO to make sure Amazon provides high speed broadband. Competition with Starlink should help performance.
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Deepa
(@Deepa51000467) reported
Week+ without internet thanks to @SuperloopAU’s botched transition & @nbnaustralia’s inability to send a technician. Forced to run on mobile hotspot. Superloop never warned us NBN would force FTTC→FTTP switch. Costs mounting daily. #SuperloopFail #NBNFail #SydneyInternet
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Revd Andrew Klein ( Chaplain)
(@KleinRevd) reported
Dear Prime Minister @AlboMP, you should have by this time a number of reports including the ' Optus NBN scam' and alternative energy sources. If not, the problem is at your end. Ban lobbyists from Parliament House, vet your staff. I can be found for a ☕.Canberra👎 Respectfully
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Pattern Rotator
(@borisyeltzin) reported
Nope. Grok told me so. And in the worst case scenario traffic can be redirected from satellite to satellite to a ground based receiver outside of Australia. Does Starlink’s Traffic Use the NBN? Starlink, operated by SpaceX, provides satellite-based internet via a constellation of low-Earth orbit (LEO) satellites, delivering connectivity directly to user terminals (e.g., dishes) without relying on terrestrial broadband networks like the NBN for the core data transmission. Here’s the analysis: Technical Independence: Starlink’s service bypasses traditional ground-based infrastructure for the bulk of its data delivery. It uses its own network of satellites and ground stations (e.g., the Boorowa, NSW station) to connect users, meaning its traffic doesn’t route through NBN’s fiber, copper, or satellite (Sky Muster) networks. This is a key selling point—rural Australians like Grant Vowles in Tasmania switched from NBN to Starlink for speeds up to 200 Mbps, far exceeding Sky Muster’s 25-100 Mbps, precisely because it operates independently. Integration with Local Providers: However, partnerships like Telstra’s resale of Starlink services introduce nuances. Telstra Satellite Internet, powered by Starlink, includes a Smart Modem with a Wi-Fi home phone line, suggesting some integration with local networks for ancillary services (e.g., voice over Wi-Fi). Yet, the primary internet traffic—data downloads and uploads—still relies on Starlink’s satellite link, not NBN infrastructure. The requirement for a Starlink Ethernet Adaptor to connect to Telstra’s modem further indicates a separate data path, not a handover to NBN. Critical View: The establishment narrative often frames Starlink as a direct competitor “bleeding” NBN customers (e.g., 200,000 users by 2025), implying a clean break. But the lack of transparency about backhaul (e.g., how ground stations connect to global internet) leaves room for doubt—some data might indirectly touch NBN or other Australian networks at peering points. Still, no evidence suggests Starlink’s core traffic depends on NBN, making the answer largely no.
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Michael Jenner 🇦🇺
(@MichaelJenner15) reported
@larment_peri @ClareONeilMP Gloating about a problem they created by importing 4x as many as policy dictated. 5hey always ignore the numbers and make it up as they go. NBN cost, net zero targets and cost, immigration numbers, budget costings etc etc etc
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Mark 1788 🇦🇺
(@Mark77549128900) reported
Your VPN service will have little effect I believe. I am already finding some limitations on vpn services. I don't use my VPN for streaming services either. There are some work-arounds you can do. We will have to see what comes out in the wash. Albo wants keep the NBN in government hands. You don't have to be a genius to work out why.
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NickSharples90🇦🇺
(@nicksharples90) reported
nbn router shat it self now i need a new one the **** thing is they are not ******* cheap to replace well there goes my ethereum money
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James footy
(@Jamesfooty1) reported
@GreenTyler27 You'll need to avoid flying as well, air traffic control is publicly funded. Hope you never need to avail yourself of the judicial system, or the BOM. Parks and public transport are also out. I presume you used dial up to post your nonsense, because the NBN isn't for you either.
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Andyland
(@__Andyland__) reported
@Starlink @grok why is Australia choosing to go for project Kuiper, which doesn’t exist yet, instead of starlink available right now, to solve its NBN fail for rural customers? What’s the strongest reasons and the cost comparison?
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Just Jeff
(@razzaknows) reported
@QuentinDempster But people can still purchase Starlink like they can now? I mean it is always good to have a choice. And knowing NBN pricing Starlink will probably turn out to be a cheaper & faster service.
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Exetel
(@exetel) reported
@cconte10 There are currently no known outages affecting Exetel services in Earlwood, NSW. Additionally, user reports indicate no ongoing issues with the NBN network in the area. If you're experiencing connectivity problems, please reach out to our live chat or hotline for assistance.
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Mishta Wolf
(@mrWabbit44) reported
My dish is installed in a terrible location. With A dense canopy of trees above it. I'm amazed it works at all. It does have brief interruptions but i still get solid speeds. Still far superior to the NBN satellite service my folks use next door. (I'm in Australia) That seems like dial-up compared to the Starlink. I'll mount the dish in a good location eventually... My only gripe is the price.