NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 09/28/2023 01:30

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • Internet 73.21%


  • Wi-fi 11.54%


  • Total Blackout 6.62%

    Total Blackout

  • E-mail 5.39%


  • TV 1.77%


  • Phone 1.47%


Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Sydney, Hobart, Perth, Byron Bay, Adelaide, Sale, Cooma, Caulfield South, Geelong, Fifteen Mile Yard, Leongatha, Cairns and Narrandera.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaBrisbane E-mail
AustraliaBrisbane Internet
AustraliaMelbourne Internet
AustraliaMelbourne Internet
AustraliaBrisbane Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @jordanberlyn We did have a Victoria wide outage which should now be resolved for NBN connections, Opticomm services may still be affected. If you still have issues please contact Support on 1300 880 905 - Paul

  • Sulphurcocky1 Sulphurcocky🦜 (@Sulphurcocky1) reported

    NBN Co: are aware of some instances of lightning strikes impacting some components of fibre-to-the-curb (FTTC) network equipment. >Advise customers to unplug all connections to their NBN network connection device including power, telephone cable and Wi-Fi gateway during a storm.

  • beaupenton beau-not (@beaupenton) reported

    @iiNet hey is toolbox down? I’ve been trying to login to track my NBN order for my new address

  • ACMilanSydney The AC Milan-Godfather (@ACMilanSydney) reported

    I was going to give you updates during the game, but my #NBN internet is down. Maintenance work must be on? @iiNet as it stopped working at 7.00am. Watched the game on my phone so couldn’t give updates, laptop and iPad out of actions. @Optus also doing local antennas upgrade. 😞

  • raggyman2047 Simo Simo (@raggyman2047) reported

    @AlboMP At least we have NBN. We'd still be waiting if it was fibre. Besides that pit looks pretty normal. You've obviously never looked at one before.

  • mcvicar_peter peter mcvicar (@mcvicar_peter) reported

    @Peter90666913 It’s not Scott’s it’s NBN you idiot

  • a_manzoori Amin Manzoori (@a_manzoori) reported

    @Telstra Do you currently have NBN Outage in Melbourne Victoria?

  • GrantpaintJohn John (@GrantpaintJohn) reported

    @belindasmilne @geoffrey_payne @AlboMP NBN working with the copper mess that Telstra left. Had been bodging up our phone service for ever. Ask anyone who had a clue, should have been fibre. But no! Had to go ‘cheap’? Screwed Australia’s digital future.

  • dekrazee1 Knight Rai Raiosaurus (@dekrazee1) reported

    @bmatt @Internode From scratch meaning I'd be a new Aussie broadband customer. Internode has taken 2 days just to cancel one account and activate another, and they keep blaming NBN for it. And all I asked for was a static IP. Can you believe it

  • sgtheadhole J Hannigan (@sgtheadhole) reported

    @Matthewthemorg @AlboMP You dont get the NBN from a telstra network. Anyway, its a scalable upgradable network. Doesnt make sense to upgrade every thing on the network instantly. It can and will be done over time.

  • Northernpommy Elaine Davies (@Northernpommy) reported

    @Aussie_BB You organised someone to come today to check out my NBN i hope that i wont get charged for this if this is a major problem.?

  • dekrazee1 Knight Rai Raiosaurus (@dekrazee1) reported

    Has anyone signed up to Aussie broadband NBN from scratch? How long does the full process take? in days? I think now is the time to leave @Internode. Been a customer since 2007, for what

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @Northernpommy Hi Elaine, the outage above is just for OptiComm customers, not NBN. So this won’t affect your NBN appointment today. Cheers, Stuart

  • MaxMaximilan 💧Max Maximilan (@MaxMaximilan) reported

    @netz_melb @TRCB31 @AlboMP You're right, but fail to accept that once the program was up and rolling then the speed would have picked up and costs reduced. But we never had a chance to find that out. And now the LNP nbn is finished we have to replace it.

  • Sneak_Pete Peter Molloy (@Sneak_Pete) reported

    @NBN_Australia Hi, my NBN is down in North Bondi postcode 2026 for the last 24 hours, do you have a ETA on when the issue will be resolved ? Thankyou

  • linneke1902 Linneke - wear mask social distance wash hands😺😷 (@linneke1902) reported

    @AlboMP My NBN stopped working a few weeks ago. Street is mainly holiday houses so few people to complain. Tech came promptly, disappeared for 2 hrs, returned to report wires were corroded for 200m down the street, had to replace everything!

  • GryphonMusic Gryphon Music (@GryphonMusic) reported

    @RedJules4 yes that idiot Tony Abbott saying "it's good enough" he was another clueless moron. The NBN could of been exceptional -what are we now the 69th slowest in the world . Terrible. Idiots at LNP.

  • BelongAU Belong (@BelongAU) reported

    @xRileyAlexander Sounds like you had a pretty rough go on the old ADSL, Riley & we really do appreciate the feedback on your time with us ADSL is being junked & you know how bad it is, moving to nbn will be so much better! Whatever you decide, we wish you all the best 💙 -Rhys

  • jamesworrell James Worrell (@jamesworrell) reported

    @NBN_Australia Not quite. New modem, but DSL down. Possibly something cooked further upstream.

  • RicRaftis Ric Raftis (@RicRaftis) reported

    Got a survey from #nbn today about the technician who connected me. He was fine, but no questions about the booking experience which was disgraceful. #fail

  • plasmocybin plasmo (@plasmocybin) reported

    @UsmanAl67280047 @Aussie_BB Relax dude. Aussie don't control the infrastructure. It's the shitty opticomm network that's at fault here. Blame your building management for deciding to use a private provider instead of the nbn

  • SucklingBen Ben Suckling (@SucklingBen) reported

    @AlboMP Thankfully my house is serviced by FTTP - 100% reliable since day 1. Everyone I know who has FTTN has had issues, some of which have taken months to rectify and cost NBN (taxpayers) $$$ to fix.

  • doczim doc (@doczim) reported

    @australia_wake I’d love to know how I can help. Australia has been so let down by the #ScottyFomMarketing government Robodebt NBN Aged care COVID App Bushfire crisis Quarantine University course huge price hike Mathias Cormman Support for misinformation . . . We need change

  • pftravers77 BOZ I'm balanced (@pftravers77) reported

    Wow ! Like our ABC ,ike our NBN and now the Postal Service has been defunded to such an extent that a letter from Sydney to Perth can take 10 days , A woeful situation as many pensioners are being hit by Telcos and utilities for late payment charges .This Govt needs the boot

  • tysmo Tyson Moore (@tysmo) reported

    @jfmezei @Bryson_M And yet, these are all issues that OpenReach, Swisscom and the NBN figured out. Of course it's going to vary on a line-by-line basis but *these are solved problems*.

  • bmatt Bruno 🐬 (@bmatt) reported

    @dekrazee1 @Internode What exactly do you mean "from scratch"? I was, like you, a long time internode customer but since they were acquired, their service/support was getting worse. I already had FTTP NBN and it was a day or so ... ? but previous service was still operational until then.

  • Delpuerto10 delpuerto10 (@Delpuerto10) reported

    @AlboMP @vanbadham Telstra doesn’t accept responsibility for the state of their phone pit, as they are rented out to NBN. They insist it isn’t their problem

  • Aussie_BB Aussie Broadband (@Aussie_BB) reported

    @damoletran We did have a Victoria wide outage which should now be resolved for NBN connections, Opticomm services may still be affected. If you still have issues please contact Support on 1300 880 905 - Paul

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @theiainhall @maddogeco @AlboMP Look at NBN co website fibre and satellite are the only techs that work in power outage as long as you have UPS (was supplied with fibre install). The copper does not work even if you have backup power

  • r4v5 the task of national re-Juul (@r4v5) reported

    @BlueSpaceCanary you mean, a national broadband network? he'd better get it done in 4 years or it'll have what happened to the .aus NBN