NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Tanunda, Sydney, Brisbane, Adelaide, Perth, Elizabeth, Baradine, Innisfail, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains and Ballarat.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Tanunda |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@Alex_th3_lion) reported
@Telstra Yes, I believe the problem is the ntd. They keep trying to send nbn technicians out but they always cancel. This has been going on for weeks now
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Rory Muir
(@RoryMuir3) reported
@prior_robin So very sorry. We’ve had intermittent poor quality internet over the years and some outages - have got by using our phones as hot-spots, but far from ideal. We’re Telstra + NBN and can’t say I’d recommend…. Hope yours is fixed soon.
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David Klar
(@DKShao) reported
@VodafoneAU , I've had an NBN issue for 10 months & have been running with a stop gap solution in the meantime. I was originally told it would be fixed but no one has called, every time I try to call you're closed or the wait times are too long for me to get through. Please help
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Phil
(@Phil98529731) reported
@anthony45052793 @robynbryant33 It’s probably time to ditch the term “landline” as that refers to a copper cable fed service (POTS) from the exchange to your house. Most houses now have an NBN service and the home phone (best new name) is a VOIP service. Us old PMG techs hate the term “landline”.
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K
(@heyafuller) reported
Hey Mate #NBN @beourmate is there an issue at the moment in NSW 2050? Internet is down
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Benny Mitchell
(@Benny_Mitch) reported
When your being forced to change service providers on the @NBN_Australia network to be eligible to upgrade to FTTP because @iiNet don’t want to participate in offering their customers that option What ********?!
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Jane
(@janewinters09) reported
@HalieSoifer @GOP What’s the issue? They (Evangelicals) fund NBN and we should be thankful for the help. Aliyah. Hakarat HaTov ppl. Thank you. When Jews show credit we merit salvation.
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Simon Wright
(@simondotau) reported
@Aussie_BB There was an unscheduled NBN outage at the time. It's all okay now. The problem is that the app is saying "no issues detected" when in fact issues were detected.
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Jude Lockwood
(@jude_lock) reported
@margaretthrosby @MagdaSzubanski At least you can use your app Margaret. Mine hasn't worked since NBN was installed and I've wasted too many hours trying to fix it. How many panels do you have to be able to run so many appliances at once and still be exporting power?
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Trent Randel - Director ADAG
(@trandel) reported
@NBN_Australia Same issue with Optus and Telstra. Lota/Manly seems to have constant drop outs.
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Benny Mitchell
(@Benny_Mitch) reported
@NBN_Australia Contacted my service provider to organise my eligible FTTP Upgrade from FTTN and have been told they cant facilitate it and was told to contact NBN. Called NBN and option 7 is the only applicable option, click 7, get hung up on... how do i get FTTP?
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anthony, underclass prole cat, edwards
(@anthony45052793) reported
@Phil98529731 @robynbryant33 anyone on fixed wireless nbn get to retain their copper landline as for some reason fixed wireless NBN termination devices don't support voip. neighbour still has hers. i had mine disconnected.
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Mortimor 🇺🇦
(@S0mEGuYY69) reported
@Kaath_Kilo nbn wuz down today :(
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DEANJA🇦🇺
(@deanja110) reported
NBN News @nbnnews No doubt you'll have full coverage in tonights news, or going on form lately, tmorrow nights news about the huge blackout and power outage in the Muswellbrook area today. At around 2pm Ausgrid were still diagnosing network faults that may be causing the problems
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**** Rothfield
(@nrl_bunker69) reported
@ellymelly Its also cost me money for the nbn roll out for u to have the internet to post the **** you post
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Trent Randel - Director ADAG
(@trandel) reported
@NBN_Australia strikes again. Completely rubbish service here. Goes out every few weeks. Complete trash.
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Terry Sweetser
(@tcsweetser) reported
Hello @NBN_Australia I'm having trouble navigating your "wholesale" 1800 number IVR. Where's the option to call you because (1) a sub-division is missing from your address data and (2) several RSPs have said they can't fix this? DMs welcome.
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Trent Randel - Director ADAG
(@trandel) reported
@NBN_Australia We did with Optus, swapped to 2 weeks ago to Telstra same issue nothing ever resolved. Clearly a problem at your end that no one cares about. Probably lodge complaint with ombudsman.
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Phil
(@Phil98529731) reported
@anthony45052793 @robynbryant33 The VOIP comes out of your chosen carriers modem or self supplied modem. The NBN NTD does not have a VOIP port. NBN do not provide VOIP services. They are supplied by RSP’s. I have NBN fixed wireless with a VOIP service as described.
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quagswag
(@thequagswag) reported
@Telstra all I am trying to do is work through the NBN service not working and I find the amount of info I have to give just to log a problem, a problem
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Wayne
(@WMarch67) reported
@ChrisMinnsMP Johnny sold Telstra then we spent billions building the NBN. Public utilities need to stay public so government can respond to help the end user. Private companies respond to help share holders.
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TrueBlueAussie
(@TrueBlueAussi19) reported
@lesstenny It’s pretty backwards. Awful shopping, limited public transport options in many parts and lousy communications (mobile reception and NBN). Beaches are fantastic though.
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train4jobs
(@bamboozled3) reported
@davidbewart Funny, he didn't say anything like that about Turnbull's $50b copper #NBN blowout. Apparently he doesn't mind $b blowouts in infrastructure but he'd have argued against disability support if he thought it was too expensive?
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Adrian Marr
(@adrianmarr) reported
@NBN_Australia @Optus No internet for a month and I have a technician who has tested the line. It is an NBN issue 200m from my house. NBN Tech has made a mistake when doing some work. Optus are telling me that NBN wont come out and keep cancelling the appointment !!
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Adrian Marr
(@adrianmarr) reported
@NBN_Australia Ombudsman complaint coming if this isnt fixed !! Possible open circuit 225m from Madison Box / NTD - Our NBN literally disconnected by NBN by mistake and it needs to be fixed
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saltyziggasaurus
(@Zigga40177504) reported
@andrewbogut @Telstra Dude! I was an NBN tech trouble shooter and I would have to call them for work. Worst to best Telstra Optus Belong-Telstra Everything in between IINet And by far the best was TPG for customer service. One client Janet Holmes a court spent 90 hours on the phone with Telstra.
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Benny Mitchell
(@Benny_Mitch) reported
@NBN_Australia Thanks for that info NBN! @iiNet why are you not participating? So I have to choose to change service providers because you want your customers to just suffer?
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Jane
(@janewinters09) reported
@HalieSoifer @GOP What’s the issue? They (Evangelicals) fund NBN and we should be thankful for the help. Aliyah. Hakarat HaTov ppl.
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Tobera
(@Tobera_YT) reported
@KD_Sinclair @PRGuy17 Operational costs - Ironic name since we never got them lol. The $835m compensation payments count as debt. So do sports rorts, the ~$80m Barnaby Joyce spent on water we never got. Millions wasted to fix the Libs ****** NBN plan. The list is far longer.
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Benny Mitchell
(@Benny_Mitch) reported
@NBN_Australia So after using my service provider for 14 years im being forced to change because they arent allowed to call NBN and organise a FTTP Upgrade? sorry what the hell? iinet is one of the biggest providers in the country and they arent allowed to organise my upgrade?