NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Adelaide, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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SONIC???❤️🦆
(@processlayer) reported
WHY DOES MY WIFI KEEP DISCONNECTING **ONLY** WHEN I WANT TO HANG WITH FRIENDS.....Damn you NBN!!
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Aussie Broadband
(@Aussie_BB) reported
5pm Update: NBN have multiple technical teams working as it's complex issue.
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Rob181 Easts🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆
(@Roberto_ROC181) reported
@NBN_Australia @abhi900 I’ve been checking my NBN connection on the page you quote for 3hrs & it states that there are no outages.The NBN box is blinking like a faulty traffic light. @TPG_Telecom has announced that there is a n/wide NBN outage & your telling someone to check if there is a known outage?
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Gippo
(@gip1972) reported
@denisvnapthine Damn that Federal #NBN disaster...
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nbn™ Australia
(@NBN_Australia) reported
@PistolRoberts Hi Pete, we’re aware of an issue impacting some nbn HFC services today. Our teams are working to resolve this issue and services are currently in the process of being restored. 1/2
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Hipstergeddon
(@hipstergeddon) reported
@NBN_Australia @PistolRoberts How is it that customers know more about NBN outages than the NBN comms team. Whirlpool has it , Twitter has it but NBNCo know nothing about their HFC network..
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Dominic
(@Jothincognito) reported
Optus NBN outage since early this morning. No further updates from Optus since I received a text at Noon (ref 23359746). Not sure how long it’s going to take. How about more regular updates, Optus? 🤔😳
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FourStroke
(@tommytank79) reported
@TPG_Telecom @mimay1024 You guys make it very difficult to understand what the hell is going on. You’re not taking calls. Your outage service says nationwide issues with a 3rd party provider, nothing specific. NBN is not reporting any service outages. Who is responsible for the issue & who is fixing it?
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Anthony Hortin ︽✵︽
(@maddisondesigns) reported
The #nbn is once again proving itself to be a complete pile of **** today, with outages right across the country. Well done @NBN_Australia 👏👏👏
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Johnathan Murray
(@JohnathanMurr12) reported
@NBN_Australia Hi there, is there currently a national NBN outage? I've contacted Dodo as my internet is not working in Glenelg South Australia and they told me it is a national NBN issue
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Čäìł Ÿøûñg 🏳️🌈
(@cailyoung) reported
All-day widespread HFC @NBN_Australia outage and where’s the incident reporting, eh?
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Chris Hocking
(@latenitefilms) reported
@cailyoung @NBN_Australia I’m away from home but we got an SMS from Telstra this morning about NBN being down until tomorrow.
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matmann
(@mat5mann) reported
@NBN_Australia seriously get stuffed. 3 days of **** after 3 years of ****. Pathetic company
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iiNet
(@iiNet) reported
@billy50796688 Hi Billy - there was an outage within NBN's HFC network work today and whilst most sessions have returned, some customers are still offline. Please try an extended 10 minute powercycle of the NBN hardware if possible. - Leo
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Josh🥀
(@Tahans_) reported
@NBN_Australia An unplanned incident is the reason 😭
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Aussie Broadband
(@Aussie_BB) reported
@Umes5 There are no real updates from NBN except for they have multiple teams working to resolve the issue. -Mel
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Amy Zhong
(@amy_eatssyd) reported
Called @TPG_Telecom re **** NBN speed to be told that wifi signals don’t travel through walls and doors...
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terry dunphy
(@terrydunphy68) reported
Hello @Telstra. I must admit NBN is the worst thing I have ever experienced in internet terms. I am fed up with constant dropouts. WiFi is beyond dreadful. On the old ADSL Never had these sorts of problems. WiFi goes from green to orange to nothing. Very disappointed.
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Optus
(@Optus) reported
@jacktipper2003 Hi @Pitviper877, sorry about your internet connection issue. Is your connection NBN with us? If so then yes there was a fault reported on the network before. Kartik
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Varun Mad
(@iVarunMad) reported
@nbn707 @timothysykes @Jackaroo_Trades Nbn 💪🏻 good **** bro 🔥
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Ramen Adhikari
(@RamenADHIKARI6) reported
@NBN_Australia I checked with @DodoAustralia and they told this is outage from @NBN_Australia Pls both fix my internet
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Optus
(@Optus) reported
@MaskDistributor @illusiary Hi Mask, it could be that the fault was not registered when we checked for Alex as such the network page would have been updated later when you checked. Yes, there is a fault reported in your area with NBN. Kartik
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Ethan Hunter
(@theasset) reported
**** @NBN_Australia constant ******' dropouts and loss of sync AND they won't fix anything until I've done a million useless tests which I know will all pass. #nbnfail
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Willow A
(@WillowA2) reported
@CatPurry9 Maybe Dutton is why many analogue landlines now have to run through an NBN modem thanks to dumbed down NBN. I hope they've been learning something from my lengthy convos about construction safety, energy ratings & other subversive matters. (I must bore ASIO a lot.)
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💧💧💧💧💧 Llewellyn Griffiths
(@llament) reported
Well there you go, NBN connection back after a 12 hour outage
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Joolz Fashion
(@joolzfashion) reported
@TPG_Telecom hi Charm, do you guys have an eta yet on a resolution of the current NBN outage in Coburg/Brunswick? We’ve been without internet since about midnight & can’t find an answer on the website.
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the egg
(@Egg86546163) reported
@dlutzy @NBN_Australia Sucks
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Nick
(@nickbrne) reported
@Optus Hi! I found out on the NBN site that it's an expected 10 day delay, yet provided no details by representatives? I'm concerned over being billed for a month, given we received at best 20 days of service. I'm not overly familiar with telecomms law, should I contact the ACCC?
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nbn™ Australia
(@NBN_Australia) reported
@eileen_1956 Hi Eileen, we’re aware of an issue impacting some nbn HFC services today. Our teams are working to resolve this issue and services are currently in the process of being restored. 1/2
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Sideroom
(@SideroomBlogs) reported
@PistolRoberts @NBN_Australia agree @NBN_Australia are terrible at updating the status, and always blame the ISP who in turn “checks” NBN only to say the NBN says there’s no fault. It’s poor form, almost like they hide the truth on purpose to cover their own butts, dreadful corporate responsibility