NBN

NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 07/21/2024 07:40

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (77%)

    Internet (77%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (2%)

    TV (2%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Perth, Brisbane, Sydney, Adelaide, Vasse, Mildura, Ballarat, Mullumbimby, Shepparton, Forbes, Central Coast, Dunsborough, Griffith and Walkerston.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Wi-fi
AustraliaMelbourne Internet
AustraliaPerth Internet
AustraliaMelbourne Wi-fi
AustraliaBrisbane Internet
AustraliaBrisbane Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • JaneAlcorn 💧Jane Alcorn 🌹🌹🌹 (@JaneAlcorn) reported

    @jmil400 Currently the NBN trouble-shooters refuse to speak to me… hang up when they find out I’m on group call. Next attempt is Monday morning. Internode have offered to pay compensation when it’s NBN’s fault. I told them that I want a device for connection & I will send them a bill.

  • KylieWoods3 Kylie Woods (@KylieWoods3) reported

    @NBN_Australia perhaps you missed answering this? As customers, the NBN should be more transparent about how often you are happy for it to fail before doing anything.

  • TchhhTchhhh Marc de Cazanove (@TchhhTchhhh) reported

    @SaysGypsy Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.

  • Optus Optus (@Optus) reported

    @up_fem Appreciate where you are coming from however NBN is not our network. We raise it with NBNCo as soon as it has been notified. Kartik

  • ShriekingVi 🐀Proud Lefty Sewer Rat🐀 (@ShriekingVi) reported

    @008moonside @PaulBongiorno Yes, never forget how Turnbull as Communications Minister broke Labor's NBN to the public for Murdoch, then demanded Labor's NBN to his personal residence at the taxpayer's expense.

  • KylieWoods3 Kylie Woods (@KylieWoods3) reported

    @NBN_Australia One of the biggest problem with NBN is you close things, saying all fixed and the customer has to start the process all again.

  • TropicsFNT Loyal Tropics (@TropicsFNT) reported

    Is there anyway of getting good net without nbn if not I’m not playing anymore comp n ****

  • Optus Optus (@Optus) reported

    @CabronPote You will need to contact our NBN Customer Care team on 1300 300 427. They're available Mon - Fri: 9am-6pm and Sat: 9am-5pm. Zac

  • wheels002 Kerrie B (@wheels002) reported

    Almost 3 hours wasted with back and forth messages to @telstra via their app. Maybe a phone call would sort out this NBN (wifi) problem.

  • TchhhTchhhh Marc de Cazanove (@TchhhTchhhh) reported

    @news_australian Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.

  • TchhhTchhhh Marc de Cazanove (@TchhhTchhhh) reported

    @JoshBBornstein Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.

  • RikiScanlan Riki Scanlan (@RikiScanlan) reported

    @withsobersenses @NoLuckLopez I mean I don't! But if we nationalised the grids, guaranteed it will revert back to private control if there's no plan to deal with underlying issues a la copper network and NBN

  • BathroomReports The Bathroom Report (@BathroomReports) reported

    Beware #Foxtel contractors Australia! Foxtel transmission has been booted off NBN and are now having to revert back to satellite coverage. Contractors are routinely wrecking digital free to air cabling in roofs with no accountability. They don't come back to fix their sabotage.

  • vel_yan ILUVPINAS (@vel_yan) reported

    @mjaysoncayabyab @PhilippineStar He brought the ZTE-NBN deal issue to cover his multi million anomalous transactions during his term as CEO of PFC.

  • wattleiwear Lorraine Osborn (@wattleiwear) reported

    @JaneAlcorn @jmil400 Feel your pain. Spent Thurs afternoon & Friday trying to get so called complaints to act on dangerous NBN cable across road outside my house. Maybe next week! They are as bad as Telstra..

  • TchhhTchhhh Marc de Cazanove (@TchhhTchhhh) reported

    @latingle Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.

  • sev_romero Sev Romero (@sev_romero) reported

    @NBN_Australia @MRowlandMP Hi @NBN_Australia , there is only one factor. I'm on a decaying copper line and node 1.3km from my home despite there being a node across the street. There is a simple fix that only you can fix. After 5 years of asking can you please do something?

  • KylieWoods3 Kylie Woods (@KylieWoods3) reported

    @NBN_Australia How can you close a job as fixed and the customer has to ring back the same day, with the same problem? 1 of your techs told a fib about where our node is, left for an hour and returned and said fixed. Next never even found the pit, put in a request for it to be found, job closed

  • KylieWoods3 Kylie Woods (@KylieWoods3) reported

    @NBN_Australia I have, we do. Often you cancel appointments saying everything is fine. Everytime NBN attends they have no notes of what the previous technician has done, I have to tell them. They all agree the infrastructure is stuffed, but your limits won't allow it to be fixed.

  • TchhhTchhhh Marc de Cazanove (@TchhhTchhhh) reported

    @AlboMP Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.

  • possumbrisbane 🍹Possum 'Cave Proll' Trump - Armchair Expert (@possumbrisbane) reported

    This is not even the NBN we are talking about here. That's how bad it is

  • TchhhTchhhh Marc de Cazanove (@TchhhTchhhh) reported

    Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.

  • nicolejensen Nicole Jensen (@nicolejensen) reported

    @Aussie_BB @NBN_Australia hey team what is going on? It’s been more than 6 hours since the outage in SEQ started and no update for almost 3..?

  • melissamadsen Melissa Madsen (@melissamadsen) reported

    @Internode We now appear to have two useless white bricks. AND NO INTERNET! So we are shopping around now for a new temporary 5G wireless service until the NBN is connected. Not happy, Jan.

  • up_fem FedUpFem 💜🤍💚 💉 🟥 (@up_fem) reported

    @Optus unbelievably NBN down again today in 3194

  • Optus Optus (@Optus) reported

    @up_fem NBN are already aware of this and their technicians are working to fix it as soon as possible. There is no time frame for resolution at the moment. Apologies for the inconvenience. Kartik

  • Optus Optus (@Optus) reported

    @up_fem Hi Fedupfem, sorry about your NBN internet connection issue. Yes, there is a fault reported in your area MENTONE, VIC 3194 at the moment. Kartik

  • KylieWoods3 Kylie Woods (@KylieWoods3) reported

    @NBN_Australia How can they provide a service on infrastructure that is so poor? The lines are constantly full of water, they run through metal conduit that is rusting - this is coming from your technicians. Again why do your technicians not know what was done in the last visit? 1/2

  • NerdyNigel NerdyNigel (@NerdyNigel) reported

    @MagdaSzubanski Lost 10 years on the #NBN also which should have been a long lasting reliable asset for all Australians. The MTM NBN already needs many more billions to upgrade to the original proposed solution. The last government was treasonous in so many ways. #auspol

  • TchhhTchhhh Marc de Cazanove (@TchhhTchhhh) reported

    @ProfPCDoherty Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.