NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Adelaide, Melbourne, Geelong, Thirlmere, Perth, Hobart, Gold Coast, Newcastle, Colac, Canberra, Bowral, Riddell and Old Bar.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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l
(@LittleLillip) reported
Its bullshit that you have to pay the NBN installation fee and not the landlord. Like fine **** you then when I leave im ripping all that **** out cause I paid for it
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FedUpFem 💜🤍💚 💉 🟥
(@up_fem) reported
@Optus unbelievably NBN down again today in 3194
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Dale Pearce
(@DalePearce3) reported
Media is full of ‘challenges facing the Labor government’. Could they not stop for a moment and remind Australians what a mess the LNP created, that Labor now has to clean up? Water, govt debt, energy, health, education, the public service, NBN, NDIS, climate change…. #insiders
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Marc de Cazanove
(@TchhhTchhhh) reported
@SaysGypsy Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.
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Optus
(@Optus) reported
@AlCaynes NBN are already aware of this and their technicians are working to fix it as soon as possible. There is no time frame for resolution at the moment. Apologies for the inconvenience. Kartik
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Jason Lee
(@JasonLe81229540) reported
@Telstra to investigate does the NBN sends a NBN technician then if they can't find the NBN connection fault (issue) or NBN conclude it is a Telstra issue then NBN asks Telstra to send a Telstra technician to check (test) everything
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Optus
(@Optus) reported
@up_fem NBN are already aware of this and their technicians are working to fix it as soon as possible. There is no time frame for resolution at the moment. Apologies for the inconvenience. Kartik
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Jean-Paul Bartolomei
(@ultimablackmage) reported
@MichaelWestBiz @kwingerei Funny that. I don't use NBN because of how piss poor the service is in my area since it's FTTC. I went with 5G Home Broadband instead which for the most part is more reliable & it's faster too. Until the whole network is gigabit fibre, they're competitors will gain ground.
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Marc de Cazanove
(@TchhhTchhhh) reported
@AlboMP Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.
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Internode
(@Internode) reported
@DubbyaNB If NBN are reporting an issue at your address then they will be aware of the problem and will be working to resolve it. Without your details I'm unable to look into this further or provide further details, however - Chris
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WB
(@DubbyaNB) reported
@Internode @NBN_Australia 7.5 hour outage (2570), what’s going on?
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CelticKnight
(@CelticKnight86) reported
@Foxtel $60 to watch the fights Only to have Kayo stutter through the whole damn thing. Every two minutes or so. Streaming on a 50mbit NBN connection. Don't think we'll do this again!!
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Melissa Madsen
(@melissamadsen) reported
@Internode We now appear to have two useless white bricks. AND NO INTERNET! So we are shopping around now for a new temporary 5G wireless service until the NBN is connected. Not happy, Jan.
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Nicole Jensen
(@nicolejensen) reported
@Aussie_BB @NBN_Australia hey team what is going on? It’s been more than 6 hours since the outage in SEQ started and no update for almost 3..?
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Sheeds
(@Sheeds_au) reported
Pretty disappointing chat experience with your @Optus NBN Broadband agent. Not believing the customer. Poor knowledge and slow to process an escalation request. Not helpful at all. Gigbabit speeds slowed to less than dial-up with no explanation.
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🐀Proud Lefty Sewer Rat🐀
(@ShriekingVi) reported
@008moonside @PaulBongiorno Yes, never forget how Turnbull as Communications Minister broke Labor's NBN to the public for Murdoch, then demanded Labor's NBN to his personal residence at the taxpayer's expense.
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Tropics
(@TropicsFNT) reported
@leolobob @kodexoce So basically my mumand dad said I will never get internet and it was like that for 2 months so I gave up on playing 60 ping hotspot and decided to quit Then the next day I wake up and my mum and dad say that there getting nbn the day after the quit tweet so now I’ll be good ping
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Ashley Stevens
(@StevensAsh) reported
@Feeney4Batman @newscorpaus Just prove what idiots you are Tweeting crap like this. You left the LNP with $440 Bil turnaround in debt with unfunded NBN, NDIS, Gonski garbage debt bombs which have a present value of $680 Bil so you don't get to preach debt & deficits. Only fools are on the Left #auspol
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Marc de Cazanove
(@TchhhTchhhh) reported
@JoshBBornstein Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.
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Panama Pat
(@pw19751) reported
@MacForest2 @BrianBellia Your man was really on fire: Botched submarine deal Said '**** happens' at ADF soldier death Tried to up GST to 15% Fuel excise levy 38c/l and indexation Added 35% or $100B to debt in <2 yrs Got inferior NBN for $14B more He probably did some bad stuff too, but great record👍
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Marc de Cazanove
(@TchhhTchhhh) reported
Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.
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Marc de Cazanove
(@TchhhTchhhh) reported
@ProfPCDoherty Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.
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parflokim
(@parflokim) reported
@Telstra NBN is saying my presmisss can already be upgraded and that I just need to contact Telstra. I clicked on the link and filled in the form and it won’t accept as all I need to do is upgrade my plan. The problem is Telstra website does not recognize my address as being upgraded.
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Marc de Cazanove
(@TchhhTchhhh) reported
@latingle Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.
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Hullo! It's Icy ^_^ ❄️ twitch.tv/IcyIC 💉💉💉😷
(@hulloitsicy) reported
Big fckn sigh. NBN internet box dead. Service booked for Tue morning. When #HighIsle launches... (might try streaming over 4G I guess... >.< )
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Optus
(@Optus) reported
@up_fem Hi Fedupfem, sorry about your NBN internet connection issue. Yes, there is a fault reported in your area MENTONE, VIC 3194 at the moment. Kartik
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Optus
(@Optus) reported
@up_fem Appreciate where you are coming from however NBN is not our network. We raise it with NBNCo as soon as it has been notified. Kartik
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Marc de Cazanove
(@TchhhTchhhh) reported
@news_australian Can the government introduce a law that allows the ACCC to fine any company, providing telephone customer service/support, that doesn't reply personally to the caller within 15 minutes. This would create more jobs improve service and stop NBN congestion.
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parflokim
(@parflokim) reported
@Telstra why is it so hard to upgrade from NBN FTTN to NBN FTTP? I have received letters that I can upgrade and the nbn website says to contact you but when I go into the store or contact “gold” support I get silence? Why is it so hard to help your customers?
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Andrew Paul
(@ASPaul85) reported
Hey @Optus, we've been without NBN for around 24 hrs. The chat bot tells me that it doesn't know how long before it will be reconnected. It would be good to know to make plans to work from home or otherwise. Could you help me?