NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Perth, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Brisbane	Wi-fi	2 hours ago
Sydney	Internet	3 hours ago
Sydney	Internet	4 hours ago
Melbourne	Internet	7 hours ago
Adelaide	Internet	8 hours ago
Brisbane	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carlos Villazon (@Villa847) reported 1 minute ago

  @NBN_Australia my service went out at 2am last night. Is there a fault in the area of NSW 2153? NBN connection box has been flashing all day and night.

• 
  Scott Fitzgerald (@ScottFitzG) reported 4 minutes ago

  As ever, because rain while I was away, our internet is out until Monday, when an @NBN_Australia technician visits. Perhaps *this* time the core problem will be attended to - the wiring and connection out on the street aren’t fit for purpose.

• 
  Scott (@EternalYawn) reported 4 minutes ago

  Having problems with the relocation of my NBN with @TPG_Telecom - when I try and ask questions about the NBN installation or my service, the call centre staff become quite rude. It’s like they are reluctant to answer my questions. Would be nice to speak to someone who can help.

• 
  CeeJayyy2K (@CeeJayyy2k) reported 7 minutes ago

  IINET FIX YOUR FLIPPEN NBN NOW ! 2 days without the net is grinding my gears !

• 
  Julia Walsh (@JuleSqueek) reported 9 minutes ago

  Just a *** load of smoke #NYE2021 Not sure if it’s the tears or just the very poor visibility of the fireworks for the smoke or maybe just shite NBN. Whatever. #SydneyHarbourBridge

• 
  Mohit Gupta (@mohitg76) reported 10 minutes ago

  @Telstra I am in metro Sydney, NBN apparently still takes 4 weeks to get installed!! Have been chatting you in folks for last 4 days and every person comes with a different answer on backup options.Not very good customer service.#JustSayin

• 
  💧David 1955 (@wynnumboy) reported 10 minutes ago

  @AnthonyRolles @lukeroberston @abcnews No progress on indigenous issues since, and in fact gone backwards. Oz avoided GFC impacts of all OECD countries due to fiscal response - current Covid response now dwarfs it. Refugee issue ramped up under Howard - see today's 2000 cabinet papers released. Presume you're on NBN?

• 
  Professor West Wing Fried Chicken Shack (@garystark) reported 12 minutes ago

  And there goes the @NBN_Australia. Down for the count. What a totally screwed up year this has been.

• 
  Warrick Boyd Strang (@boyd_strang) reported 12 minutes ago

  @peterwells @Forthleft3 Could be. Trouble is thst in rural NSW you can wait for hours (seemingly) for the NBN. Coffee's cold by then. Anyone else got connectivity issues?

• 
  Terry Howlett (@the_tezt) reported 13 minutes ago

  @NBN_Australia @aussiewongm Reckon it might be on Killeen St Sunshine West. Clearly by looking at the photos its accidental damage, lucky some passerby decided to scale the pole and fix it with some rope they just happened to have handy. Not the hero we deserve, but the hero we need right now 🙄

• 
  Marcus Wong (@aussiewongm) reported 13 minutes ago

  @the_tezt @NBN_Australia Turns out the entire pole was demolished by a stay motorists, taking out power in the area for a few weeks. The power company installed a new pole to restore power, but the comms cable fix seems to have just been cobbled together.

• 
  TPG (@TPG_Telecom) reported 14 minutes ago

  @EternalYawn I see. There are instances that the NBN Co is able to resolve the issue before the given date. However, depending on the complexity and availability of the needed equipment, it may be extended. The payment for the service has been set to 'by permission' as requested. -Basil

• 
  Eliot Cohen (@The_Elcat) reported 22 minutes ago

  @Fishman_Dan @DebSpillane @rohan_connolly Add the destruction of a workable NBN and the cost blowout with the current garbage, and the future cost of rectification

• 
  Stephen Dean (@stephendean) reported 25 minutes ago

  @Telstra we have problems with our wifi dropping out at the other end of our house. We have one of your wireless routers connected to the NBN.

• 
  kowbs (@kowbs) reported 26 minutes ago

  @NBN_Australia I'm in dover tasmania . so i get it ... no nbn down here.. no adsl . Just bad connections. To have a decent connection (I tried and paid). I'm in the area of 4g but it drops out constantly.

• 
  Aruman (@_aruman) reported 27 minutes ago

  Hey @Optus , #nbn not working since today morning. Post code 3082. Is it just me or is there any outage?

• 
  Ben Taylor (@bgtben982) reported 30 minutes ago

  @NBN_Australia recently moved to NBN after years of reliable cable service from Telstra. I am astounded how unreliable NBN is. Service has been dropping out since 26/12 and now 0.05 Mbps for the last 3 days. Called Telstra and they blame NBN. But no outage reported on NBN site.

• 
  Carlos Villazon (@Villa847) reported 32 minutes ago

  @Telstra I have been a loyal customer for years. Can you please get my NBN service up and running again? Fault ref #INC12740264

• 
  💧Chris Murray (@Chris_Murray48) reported 33 minutes ago

  @ShiannonC Wow ... that’s an amazing list (over 4 tweets) when listed like that. Not sure of the time frame for those listed, but guessing it doesn’t include Abbott or Turnbull because no mention of car manufacturing abandonment, Duke Phil’s knighthood or NBN fiasco ... so not bad for 2 yrs

• 
  Peter Combe (@pgcOneMoon) reported 34 minutes ago

  @Picketer I went back to Telstra 10 yrs ago to get cable broadband. Along came the NBN and I had gifs buffer. Telstra said 'Nothing wrong our end' for 8 months. Finally got the NBN out to fix it. Telstra repaid 8 months of fees and I'm now with iiNet.

• 
  Uh-oh, Azza-matazz (@inversation) reported 36 minutes ago

  @KandeeCane When we were looking for a place, internet was a top priority. We used the NBN roll-out website to figure out where reliable internet was as part of narrowing down our areas. Ended up in a place a bit further out from the city, but with FTTP. It's served us well during lockdown.

• 
  Mo (@vl2xr) reported 37 minutes ago

  For #Aussie followers. We've been told it's time to sign up to the NBN, against my wishes. Any recommendations for service providers that actually provide good service. Currently getting around 60mbps download speed regularly and rarely having any problems with Telstra Cable.

• 
  Peter Harrison (@edison62) reported 40 minutes ago

  @DerekRobinson2 @RonniSalt @1whtb We would never have survived Covid as a country if it wasn't for Labor having the foresight to build an NBN, despite its faults. We as a family certainly wouldn't have been able to work and study from home

• 
  James Hodgkinson (@yaleman43381258) reported 42 minutes ago

  @TMSNews24 @julia_andre7 @Asher_Wolf The NBN's separate to mobile infra. Australia's huge, and there's little economic benefit in covering sparsely populated areas like borders (and their highways). As the lines get slower, people likely start using more bandwidth-intensive entertainment, making the problem worse.

• 
  Ross the Refactorer 🏳️‍🌈🇦🇺🀄🐇 (@EnsignR) reported 43 minutes ago

  Now I am coping stick because I don't want to **** around porting a landline to the NBN because it pretty much never gets used.

• 
  Rob Gardiner 🐯🏆🏆🏆 (@GardinerRob) reported 47 minutes ago

  @alexbhturnbull No but your dad is responsible for the worst @NBN_Australia in the world. I can’t get fixed line NBN 55km from Australia’s second largest city because of your dad. Incompetent fool.

• 
  kokolopa...dr (@kokolopa) reported 52 minutes ago

  NBN failings continue even though Covid has forced people to rely on the network at home... “Ookla fixed broadband speed rankings. The downward trend ...seen for the last decade continues. Australia is now positioned on the 67th place of these rankings” IndependentAustralia

• 
  Johnny Doe 🔻 (@johnny_doe2010) reported 56 minutes ago

  @billy_pinker @Bishop64 @stuartrobert It was for 4G/LTE data... because his NBN connection was crap, or didn't exist. And we know who to blame for that...

• 
  ✡︎ swimmy ✡︎ (@musclejew) reported 60 minutes ago

  sorry to the nbn advisor that i may have sent the same email to 3 times. it never told me if it sent!!!

• 
  Peter Slater (@slater_peter) reported 60 minutes ago

  Very poor #foxtel NBN internet in St Ives. New provider time ? Coz they don’t respond to calls or web chat.