NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Perth, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Wi-fi | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Zhong
(@amy_eatssyd) reported
Called @TPG_Telecom re **** NBN speed to be told that wifi signals don’t travel through walls and doors...
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terry dunphy
(@terrydunphy68) reported
Hello @Telstra. I must admit NBN is the worst thing I have ever experienced in internet terms. I am fed up with constant dropouts. WiFi is beyond dreadful. On the old ADSL Never had these sorts of problems. WiFi goes from green to orange to nothing. Very disappointed.
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Marcus Wong
(@aussiewongm) reported
@jxeeno Why take it offline when the quotes are all generated automatically? Or was the problem the number of people getting a quote and then following it up when th NBN?
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nbn™ Australia
(@NBN_Australia) reported
@PistolRoberts Hi Pete, we’re aware of an issue impacting some nbn HFC services today. Our teams are working to resolve this issue and services are currently in the process of being restored. 1/2
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Pete Mullins
(@petemullinsart) reported
@Optus its now been over 24 hours and internet has been >1mbps. Optus technical said it was NBN network issue affecting thousands. Keep getting messages saying your service is back online (still slow). Response time on chat and twitter 20-30mins min. I ring and left on hold 40min
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Optus
(@Optus) reported
@jacktipper2003 Hi @Pitviper877, sorry about your internet connection issue. Is your connection NBN with us? If so then yes there was a fault reported on the network before. Kartik
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Evilridge
(@LaurieGoodridge) reported
@Optus day three with no internet in 2226. NBN is down and still showing up as “under investigation” in the Optus app. Getting okay download speed but zero upload, so it’s unusable. The chat function of the app is also broken. Any advice?
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Optus
(@Optus) reported
@nickbrne Hi Nick. As advised, there is currently a known NBN outage affecting services across multiple states and our teams are working with NBN to get it resolved as quickly as possible. We do thank you for your patience while we rectify this. Casey
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Peter
(@psg_au) reported
@NBN_Australia Oh, and by the way, WHERE is the HUGE speed improvement you promised me over the ADSL2+ Service I had ??? the ADSL2+ WAS faster..... Pitiful at best, If it was private enterprise, People would call it FRAUD & demand their money back....
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Benjamin Ady
(@tripleoxymoron) reported
2/ Without a doubt, yours is the absolute worst customer service I've ever experienced in my entire 46 years. I'm amazed you're still in business, and hope that @SpaceXStarlink plus @NBN_Australia make you go bankrupt.
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Lynette Moore🎀
(@shortyljm) reported
@InsidersABC @David_Speers @PaulFletcherMP Our communication network has failed. NBN is a total failure.
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Tan Dang Vo
(@dangtvo) reported
@iiNet any news on when I have my connection back? NBN said that it has resolved the outage for my area? Postcode 2197
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Oddish
(@thebosskar) reported
@NBN_Australia hi what’s going on with the nbn? It’s just not working for us is there an outage?
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susan immunodoc
(@susan_immunodoc) reported
@Aussie_BB I’m in 4051 too. Same issue. NBN claims to have fixed the issue but is no better.
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Peter
(@psg_au) reported
@NBN_Australia IT IS NOT OK for your Techs to review jobs from their office & decide there is no need to attend. IF Telstra and/or Optus Tech have attended site & decided THERE IS A PROBLEM, WHO ARE YOU TO CANCEL IT BECAUSE YOU "THINK" YOU KNOW BETTER?
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Sir Robot ADB 🦁
(@robot_sir) reported
@Telstra Im frustrated with the download speed and connection issues. I drop packets and have a really high ping. Everywhere around us have nbn but because we have a community hub on my estate we cant get nbn
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Jan.....🤶🏻🍇🍷🍇🎅🏻
(@JanSummersalt) reported
WTF is going on in #TheShire #NBN out since Friday. 🤬
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iiNet
(@iiNet) reported
@billy50796688 Hi Billy - there was an outage within NBN's HFC network work today and whilst most sessions have returned, some customers are still offline. Please try an extended 10 minute powercycle of the NBN hardware if possible. - Leo
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Peter
(@psg_au) reported
@JodiMcKayMP I love they way both Optus & Telstra come out and find a REAL problem with the NBN, refer it to them & then, on the day the NBN Tech, still in his office, decides its not a real problem, so s/he cancelled the appointment without telling anyone...
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💧 Rowan Rafferty
(@the_g_rant) reported
So @Telstra why is our #NBN not working, again. Have you cut it off again without reason? Truly pathetic service: "No outages in your area." Trust me, we're out. After battling for months we're a bit sick of this.
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John Feneley
(@FeneleyJohn) reported
@NBN_Australia So NBN now advises they no longer need to do a service visit. They say it’s fixed—problem solved. I hope this doesn’t mean that an on again, off again service is considered ok
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💧Vanessa Riley
(@VanessaRiley61) reported
@JanSummersalt They told me when the NBN was put in there's a problem with the phone line in your house you will have to sort it out yourself.
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Dragonray
(@dragonray) reported
@Telstra I want someone to resolve the nbn issue. We have been on this app for almost 2 hours without resolution or even a reason for the woeful download speeds . Paying $90 a month as a disabled pensioner to be treated like this is just pathetic.
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nbn™ Australia
(@NBN_Australia) reported
@eileen_1956 Hi Eileen, we’re aware of an issue impacting some nbn HFC services today. Our teams are working to resolve this issue and services are currently in the process of being restored. 1/2
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David Lutz
(@dlutzy) reported
@NBN_Australia Service was restored in less that 12 hours this time! Getting better.
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Pete Mullins
(@petemullinsart) reported
@NBN_Australia No still getting pathetically slow speed. Optus keeps promising to get someone to contact me but nothing!!
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matmann
(@mat5mann) reported
@NBN_Australia seriously get stuffed. 3 days of **** after 3 years of ****. Pathetic company
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Chris Hocking
(@latenitefilms) reported
@cailyoung @NBN_Australia I’m away from home but we got an SMS from Telstra this morning about NBN being down until tomorrow.
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Peter
(@psg_au) reported
@NBN_Australia Pity there isn't an alternative, as I am sure Optus, Telstra and a bucket load of other internet providers wish there was... NBN have pitiful technical service and appalling customer service. Time for a HUGE Shake up!
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SONIC???❤️🦆
(@processlayer) reported
WHY DOES MY WIFI KEEP DISCONNECTING **ONLY** WHEN I WANT TO HANG WITH FRIENDS.....Damn you NBN!!