NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Innisfail, Melbourne, Adelaide, Perth, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Total Blackout | |
| Innisfail |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Megan Barrow
(@MeganBarrow) reported
Ok @Optus, I really need you to fix this nbn outage so I can stream - I just saw the #aflroosdogs score.
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Melanie Mollison
(@melaniemollison) reported
@NBN_Australia There is a outage in out area no internet and no foxtel. When we this be up and running as I work from Home the area is Eltham 3095
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Optus
(@Optus) reported
@Mark397114351 Hi Mark, I've responded to your DM to confirm that we're aware of an issue impacting some Tasmanian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Sarah
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Luke Hargrave
(@lh1034) reported
@Optus been having troubles for hours now with my NBN service in Boronia 3155. Do you have any update as to when service will be fully restored?
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Henry
(@GisborneOf) reported
@FOXTEL_Help 13 mins into Q3 glitching AGAIN!!! Wtf is going on? We tested live to air, RE-set NBN and asked friends. Why is your feed glitching???
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(@Helios1226) reported
@Optus how long is it gonna take to fix the nbn??? Viewbank outage, like all other outage places(I’m expecting) are going up and down. Pls fix quickly #optus
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Riff Jet
(@TheRiffJet) reported
@DisgruntledPe14 @iiNet My issue has been going on since I switched over to nbn. About 4 months now.
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Expert Crood Bong Churnalist
(@sewer_louis) reported
@NBN down on Good Friday. Yeah, that would be about right. Happens when 14 extra people join the national network I suppose.
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🌻Cathy🌻 #IStandWithDan✊#AlboForPM, ❌NO DMS❌
(@Cathy1691) reported
@barbaramahle23 My ipad and iphone said no internet pc was fine modem fine nbn box fine never seen nothing like it before
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Dave Saunders
(@trippolice) reported
@Optus is there an NBN outage in 3198? your outage tool on your website is useless
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Kryayons
(@subhendus) reported
@Optus @NBN_Australia , what's going on . There is an outage from last two days and you don't care to fix. Why text outage is fixed when clearly not done. It's just incompetency or lack of interest #9News #7NEWS
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Siyon🌹
(@siyon_x) reported
@Optus nbn is actually the worst
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Jo G
(@ItsMeJoeyG) reported
@Optus looks like I had NBN back up for about 30 minutes but it’s gone again. Your website still isn’t operational. The issue I have is we pay a premium to access Optus internet and should have better communication
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Megan Barrow
(@MeganBarrow) reported
Ok @Optus, I really need you to fix this nbn outage so I can stream - I just saw the #AFLNorthDogs score.
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Ash
(@ash_n_jokerr) reported
Hi @Optus reservoir 3073 hasn’t got access to internet either, just letting you know. Mobile data is slow and nbn home internet isn’t working.
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Siyon🌹
(@siyon_x) reported
@Optus nbn is a the worst
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Riff Jet
(@TheRiffJet) reported
Maybe @NBN_Australia can shed some light. Two accounts, two modems, two computers. Same speed service 50 Mbps. One account hits 50, the other account hits 35. More often slower. Never come close to 38.
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Henry
(@GisborneOf) reported
@FOXTEL_Help is there a problem with feed, Syd v WC glitching badly??? Have RE-set IQ5 and NBN, not helping. HELP!!
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Optus
(@Optus) reported
@SruthiB_ Hi Sruthi, sorry about your internet connection issue. Can you please direct message us to confirm if your are located in Victoria or Tasmania and your home internet service is NBN? Kartik
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Cranky
(@Ogregator) reported
ScoMo in my neck of the woods and my NBN goes down, coincidence, yeah but still.
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🌻Cathy🌻 #IStandWithDan✊#AlboForPM, ❌NO DMS❌
(@Cathy1691) reported
@barbaramahle23 We haven't had any reported mobile network issues in this area. The Optus mobile network is working as expected in this area. However, Optus fixed line NBN services are experiencing issues in this area. Our technicians are currently working to resolve this issue.
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Sophie Vorrath
(@sophvorrath) reported
@Optus no nbn service here in 3204 for a few hours now. Any idea on when this might be fixed?
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Kate🦋M©
(@Kate3015) reported
@nooneshome85 @stevemcbey Debt is the accumulated deficits of all past years. In our case it’s exacerbated by significantly underfunded or not funded initiatives like the NDIS & NBN from pre 2013 plus spend greater than tax receipts. We currently sit way down in about 98th place on debt to GPD globally
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Siyon🌹
(@siyon_x) reported
@optus nbn is actually the worst
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Optus
(@Optus) reported
@tantriclens Hi Amanda, sorry to hear about your NBN internet connection issue. Can you please direct message us your full address so that we can investigate further. Kartik
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Riff Jet
(@TheRiffJet) reported
Thanks iinet for the piss poor customer service tonight @iiNet you really have poor form with the customer relations staff member, over my two accounts. Blaming the customer over slow NBN speeds. Why do you do this to customers??? #iinet
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Sharon Brennan
(@sfbrennan) reported
@MikkaylaMossop Used one of those until Telstra sent me a free one with 4G backup (in case NBN goes down).
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Nathan Larkin
(@nlarkin_photo) reported
from
Melbourne, State of Victoria
@Optus yep the #nbn here in Noble Park Nth is still not working..
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Optus
(@Optus) reported
Update: We're aware of an issue impacting some nbn services in Tasmania. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time and will continue to provide updates as they are available.
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Optus
(@Optus) reported
@Helios1226 Our teams are investigating an issue impacting some services in Vic. Our customers may experience disruptions to their NBN, call and data services during this time. We apologise for any inconvenience caused and are working to resolve this as soon as possible. Meg