NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Adelaide, Brisbane, Melbourne, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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TheNyanpocalypse
(@Nyanpocalypse_) reported
Rapidly approaching one and a half days since the NBN had gone down. Called my provider they said it’s an area issue. So I have to wait it out. Would love to know what the cause is and an estimation on the fix.
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john
(@john83232546) reported
@NBN_Australia @NBN_Australia currently we have no internet at home @Optus are saying it’s an NBN issue but we get no response. Given we have family members isolated by Covid the best we could hope for is a video link. At the moment that is highly unlikely. Very stressful.
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JP Gonzalez
(@jupagoro) reported
After offering help @NBN_Australia has done absolutely nothing and is ignoring my DMs they asked me to send them.... I wonder if comes billing time they will ask my ISP to cogrr the full thing....
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Daniel
(@Daniel65677088) reported
@NBN_Australia rubbish phone service, simple question that i can't get an answer to. This organisation is like the network rubbish.
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Dawnstar Australis
(@dawnstarau) reported
@stilgherrian Because this is a service nbn provides for free?
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J71NJ
(@J71nj) reported
@wabster @smh @SupratimA Blame the idiot Rudd Gov that started NBN.... Of all the things a Government should never get involved in Telecom.....should be top of the list.....
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Andrew Mattock
(@AndrewMattock) reported
Jesus the #nbn is **** sometimes....Sorry 7 hour outage in your area....
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Aussie Broadband
(@Aussie_BB) reported
@RossPoulton @NBN_Australia Hi Ross, I'd suggest contacting our Support team to have a look into what's happening and what we can do to help, but depending on the issues it may take a while to get NBN to fix the problem - Paul
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Matt
(@mezla) reported
@OurNewHomecoach I was 19, half way through my Mathematical Sciences degree, then I decided I wanted to change to a double degree in Mathematics and Computer Science. 25 years later, nbn pays me well to be really awesome at Excel VBA... I could never have guessed I'd end up doing this!
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Keiran Norman
(@Klavinmour) reported
Man gotta love how @NBN_Australia and @Telstra have the worst internet in the world and it will never meet an acceptable standard. The SECOND School Holidays start you can't do anything with the internet, and it completely destroys my chances of streaming during the holidays.
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wabster
(@wabster) reported
@J71nj @smh @SupratimA Bloody stupid comment, clueless totally. These large infrastructure project are exactly what Government SHOULD be getting into. Rudd's NBN proposal was what was needed technically, but LNP's pandering to Murdoch again saw it nobbled to be redundant almost before it was complete!
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Damian Brady 🥑 #BLM
(@damovisa) reported
@NBN_Australia I'm not worried about the _scheduled_ outages... It's the daily _unscheduled_ ones that are a problem.
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Shaun Kennedy
(@skennedy48) reported
@Telstra Nbn is available at their address. Telstra created the problem and refuse to fix it and refuse to take the onus on themselves to resolve it. Being asked how could I appease you in a smart *** way by a consultant was a nightlight of their service
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Cassandra Bunyip
(@maelduin_ross) reported
@meadea So many important services assume that you have mobile phone connectivity. Mine is off almost all the time, I only bought the damn thing when I realised that VOIP via NBN dropped out at just the times of emergency that it was needed.
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Nathan
(@Nhandley89) reported
@Aussie_BB nbn has been down in the bexley NSW area for about an hour though, tried resetting modems and all. Been flawless otherwise before hand.
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Embrace the Daddy
(@Tzisorey) reported
Hey @NBN_Australia - your outage page confirms that my address has "An unplanned incident [...] affecting the network" - but how do I get more details? Like, an ETA in particular. My ISP doesn't show the outage, so no ETA is available through them.
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Rajesh sharma
(@IamRainarajesh) reported
Never give up!!! #100FREEiPhone12 @LewLater @UnboxTherapy nbn
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Quentin Zervaas
(@qzervaas) reported
@NBN_Australia You really need to get rid of FTTN. The copper network is rubbish. I have a tech working on the pillar outside my house for a different client’s house, and now my internet is dead, within about 10 seconds of him closing the pillar.
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Lou Tosetto
(@loutosetto) reported
@JoelFishEcology @Optus It's insane! You're probably right. I had cable internet before this and it was the best! Maybe I should cancel the NBN and get more mobile data
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Shaun Kennedy
(@skennedy48) reported
@Telstra There is no point, Telstra have made it clear that they will not turn my parents internet back on. Even though it was mistakenly removed from my parents service by a Telstra consultant. Because may parents had adsl internet and they are in an nbn ready area. But their address
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Shaun Kennedy
(@skennedy48) reported
@Telstra Is not nbn ready so they cannot get nbn. They now have to wait for an nbn service request to be done. Which takes 5-20 business days not factoring in Christmas holidays. So they will be without internet for a minimum of 33 days. Will not be out through to anyone of authority
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Crude Oil Peak
(@crudeoilpeak) reported
@smh @SupratimA The #NBN is fundamentally flawed: when the black NBN box inside your home does not get power (e.g. because of an outage) or breaks down (equipment aging, lightning), your land line no longer works. That can cost your life if you need to ring 000. Old Telstra connection was safer
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Claudia BL 🦩 (prnns: she/her)
(@claudiablb) reported
from
Sydney, State of New South Wales
@TPG_Telecom the @NBN_Australia status check says that the issues on my area are resolved but I still have no internet at home. What’s the ETA on your end?
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Ross Poulton
(@RossPoulton) reported
@NBN_Australia Is there a formal avenue I can take - directly with NBN - to escalate this issue? I must be @Aussie_BB's least profitable customer after they spent so much time troubleshooting your node issue.
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💧Gordon Aplin
(@GordonAplin) reported
ABC @BreakfastNews interviewing Communications Minister Fletcher apologise for poor video connection instead of blaming crap NBN. Opportunity missed.
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Firedingo
(@Firedingo) reported
@wasduk1 @LaurakBuzz @JimSterling The result was quite a number of articles which said the NBN would fail to be worth it and the government was to blame and he was right. But at the time he was told to stop writing so many govt critical pieces and wrote something good about it and the govt. In essence lie.
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Ice Maiden
(@virginsnowbunny) reported
@smh @SupratimA No NBN at my place. Regions are poor cousins. They must mean it is built in the cities.
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Aussie Broadband
(@Aussie_BB) reported
@damovisa @NBN_Australia Unfortunately NBN scheduled outages are outside of our control, but if the issues continue outside of those times our Support team can look into what's causing the problem - Paul
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𝘗𝘩𝘪𝘭 𝘵𝘩𝘦 𝘈𝘶𝘴𝘴𝘪𝘦 𝘗𝘰𝘮
(@PommsterNet) reported
@Bertie1Uncle @BOsqura Just as long as NBN does not mean No Bloody Network
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alex
(@Lexxx1793) reported
@njninerfan499 @NinerNick_22 And this is why I watch NBN. Not that it’s always about being positive and stuff. But it’s like this guy finds something to say and tweets like a million times about it sounding very whiny. I’m not trying to **** on the guy either I respectfully unfollowed him. It just drives me