NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (10%)
-
Wi-fi (10%)
-
E-mail (4%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Sydney, Perth, Connewarre, Mile Bridge, Sunshine Coast, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Wi-fi | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
John Robb
(@JohnRobbphoto) reported
@thespecialbka @TeresabDB62 I would send them an email with your concerns.... Oh crap I forgot the NBN mess
-
Abby Winters
(@WintersAbby) reported
@badwebsites I find the 8gb ram is fine for now. My pc is expandable if I need more. It’s just for pleasure not work and I don’t do any gaming. I found 4 was bad but the 8 is good specially now we finally have NBN.
-
News Gopher
(@NewsGopher1) reported
@optus when your NBN has been down for 2 days and you have waited at home for the entire 4 hour technician slot and it's a no show. Then optus tell you to blame NBN. Which company takes my $100+ per month? Get a grip please.
-
💧DUKE Clyde (HANSARD)CFW9 (Biden-Harris ELECT)💧
(@nobby15) reported
@mikeaubrey2 @BobBrace2 That's If There Is One, As I'm Thinking Back To The One That Turnbull Never Released In To The NBN When He Was Comms Minister Under ABBOTT
-
ramona quazzola
(@r_quazzy) reported
@MikeCarlton01 I was recently down the South coast of NSW. The NBN internet connections were abysmal & at most times could only get 3G on my phone.
-
Hella Sewer Rat
(@HevBoyd) reported
You guys. YOU GUYS. I got NBN today after seven months of being in this stupid house and working off stupid mobile broadband. I have no words for the level of excitement.
-
Samara Amber Rose
(@SamaraRose2) reported
I recommend anyone not 2 use the belong internet provider they are not fixing the issue just making me unplug the NBN box and reset it and make sure the cables are plugged in properly which doesn’t fix the issue
-
Samara Amber Rose
(@SamaraRose2) reported
Seems my internet connection will not be getting fixed so sick of them saying reset the NBN box then saying a tech needs 2 come then saying there are no techs in the area it’s the forth time going through the same ****
-
Bond the Dog
(@Andycee007) reported
@Telstra Hi Ryan, we have been through the process before time & time again & it is always the paying customer that has to do all the work.. We still need help but Telstra/NBN are not customer friendly at all. Hats off to you though for following up mate, appreciate it...
-
Bob Jon≡s | Marketer & Crypto Enthusiast
(@bobjones) reported
@Telstra congrats on having the absolute worst ******* customer service this side of the planet. Why do I have to start every chat over with your chat support team? Don’t they keep notes? I’d like to get back 2 days of getting ****** around. #nbn
-
Jamie McIlwraith
(@JamieMcIlwraith) reported
Fixed my Telstra email problem this afternoon by firing up my laptop's old Telstra wifi broadband dongle and routing our home devices through it. My problem seems to be my Telstra NBN HCT Cable connection, which I rebooted a few times and got nowhere.
-
Ben Parker
(@w00kiee77) reported
FFS... @Optus is upgrading their mobile network around my place AGAIN, only a few weeks after their last "upgrade" went over a week past its estimation and where I was stuck with non-existent reception and nearly as bad NBN over the entirety of the period...
-
Perc30tv ❄️⛩️
(@PeRc30Tv) reported
Blocking all EU randoms . We took a professional route a long time ago and I slipped up giving the TL too much attention. 1. I don’t know you 2. Idk wtf nbn is 3. I’ve never seen or played any of you idk how I’m known over there for me to get DMs and comments.
-
r0land0
(@r0land0__) reported
@Wicksy_Gaming @NBN_Australia sheesh wtf going on??
-
Paul Smallwood
(@SoutherlyBusker) reported
@palaceletters Just been to the doctor. We were discussing good and bad prime ministers. I said "I really liked Gough". He said "Kept me out of the war". I said "I went to uni". He's been having trouble with the NBN for 3 days, so predictably said "Turnbull the worst ever!". He's good, my doc.
-
Suburban Stocks
(@croydon_of) reported
Every time I get a text saying @NBN_Australia are doing scheduled works I shudder. They *always* f*ck it up but tick the job as finished with no faults when they don't even check for faults. Last time was 4 days lost service. This time we are one two and no sign of a fix. jfc.
-
alan555
(@gobbledeegook) reported
remember all the hullabaloo when the LNP & murdoch attacked labor over the govt ownership of #NBN it was never going to be the case, but you know, govt owned gas plants, no sweat #auspol #thedrum
-
Peter Lim
(@drplim1) reported
@Telstra took 4 attempts to arrange an NBN installation, only for the technician do a no show without a call or message. Very poor.
-
Yug Nivek🐀
(@YugNivek) reported
@Shane_Lefty @MRowlandMP The unit in the picture appears to have an internal transformer. A very cheap unit. But as I said I agree the Labor solution for NBN was by far superior. I should mention that I am a Computer Network Tech & have never been a fan of the LNP(Tony Abbott/Malcom Turnbull) solution.
-
N B
(@norbi1414) reported
We're so strong and powerful against China that we now can't even get NBN connected as we can't get our hands on the chip. All I hear from BS Boy is bsbsbs blah blah blah without substance and then others have to clean up his crap.
-
Jeff Wyper
(@jeffro_05) reported
@NBN_Australia how am I supposed to sit around home, take an annual leave day to get your ****** network fixed, surely a tech can take a look at the node end and realise it’s a problem at your end. IT’S NOT GOOD ENOUGH!!!!!!!!!!!!!!!!!
-
Yug Nivek🐀
(@YugNivek) reported
@Shane_Lefty @MRowlandMP I didn't, that burn out is where the Power transformer is on the circuit board, a Capacitor would have blown. Regardless, Yes we should have had the Labor solution for the NBN, it was a far better idea. What we have is the result of the LNP bloody minded a Anti Labor anything!
-
Gretchen
(@scott_gretchen) reported
@MichelePlayfair @Cloudflare Amy is all kinds of awesome! I left my house furious with the unusable NBN I have... & got the most amazing customer service at Telstra along with a solution (that costs considerably less than paying for cable to the house). Yay Telstra (didn't see that plot twist coming did ya?)
-
Gretchen
(@scott_gretchen) reported
@MichelePlayfair @Cloudflare Super unexpected! Great customer service, internet connected within an hour and not a single drop out... I'm going to continue the experiment, but it could be that a 4G dongle is better than the NBN
-
Belong
(@BelongAU) reported
@patoabarcad Oh no Patricio, delays are the worst 😔 There have been some recent troubles with nbn appointment which may explain the changes. Flick us a quick DM and we'll follow up 🤓 -Rhys
-
Roland Wilson
(@rollowill) reported
@JEChalmers @PressClubAust We are heading toward $1.2Trillion in debt & we have NOTHING to show for it except 21 slush funds, new gas power plant (operating at 2%), rates at emergency lows, wages and jobs growth well below where needed, 3rd rate NBN, a dying reef, NDIS crisis & destroyed university sector
-
XXSHREDERXX21
(@xxshrederxx21) reported
@Telstra Ur internet service anywhere is just really bad, just please give up, even on NBN the internet service provided by your company is absolutely horrible. I have nothing against the employees, only the way this ****** company functions. Please do some good in the world and sell it
-
AK
(@AKtech2021) reported
@mjrowland68 He should fix the nbn first
-
MJ White
(@pallisier) reported
@FlickReynolds Just code for cutting down number of people getting assistance. The last of Labors policies killed. Medicare is gradually being privatised. Gonski gone and NBN a shadow of what is should have been. Australians have voted for this three times. Well, a little more than half have.
-
Rubens Camejo
(@PagewoodCoach) reported
from
Brisbane, State of Queensland
@NickRossTech The market for this? Movies! 3d films has been done but, imagine.. One such movie streamed in all cinemas showing it from a central location. 2 way coms? Not before 2040 and 9G internet. Bandwidth is the issue to overcome with this tech. 1m chats would sink our NBN G5 for movies