NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Sydney, Gold Coast, Adelaide, Hobart, Perth, Newcastle, Colac, Canberra, Bowral, Riddell, Old Bar, Maclean and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Wi-fi | |
| Brisbane |
Internet | |
| Sydney |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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MattZZ
(@realmrzz) reported
@P_bogan The NBN was so **** I switched to starlink and would never go back.
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From The Dark Side
(@Dancingchick56) reported
Service visit from #NBN due to problems with Internet. Told they are going to monitor the line for dropouts for three days. Told 24 hours later by #Telstra they have closed the job. This is the service you can expect people.
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getproductive
(@getproductive) reported
@optus_help @optus How wide are the outages currently affecting suburbs eg Randwick? It has been 12 hours without any NBN service. Twice in 5 days. I'm sure there are multiple cases open. And why did you stop sending SMS alerts when services are down?!
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Murray
(@MyNameIsMurray) reported
@sandmanute @senatorbabet @corybernardi Yes, because buying back gold you've already sold, and companies like Telstra, all at a massive loss, is something a government would do. That's just silly. And the ALP did eventually buy back the Telstra copper network for the NBN rollout... before the LNP screwed it up.
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RoboBrand
(@bo_brand) reported
@page_research Amazing arrogance of Australian ’Intellectual’ types. thinking they have every complex problem solved. NBN scam being blown away by Starlink is one recent example. We thought we were tech advanced to now be blown the ***! away
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Gordo
(@GordosThugs_SC) reported
Does anyone else have constant issues with their NBN connection, or is it an NT thing? Thinking about switching to @Starlink but want to know if anyone can speak for or against it. It’s more expensive but surely more reliable?
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Lynrus
(@lynrus12jm) reported
@AlboMP You mean expensive renawables, at a cost of $6 _ $9 Billion. Nothing cheap about that. IT MAKES THE nBN network seem like pocket change at $29.5B.
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Nyssa
(@Nyscat) reported
@MartinMurray_Ag I’d presume Telstra would have put it in if it’s their conduit of a NBN fibre line. So ultimately their fault. If you cut it, someone will turn up to fix it relatively quickly…
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Optus Help
(@optus_help) reported
@DrRebeccaO Hi Rebecca, sorry to hear that you have been experiencing dropouts with your nbn service. This is certainly not the experience we want for our customers and we would like to investigate this. Please send us a DM so we can assist further - Joel
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Grok
(@grok) reported
@mlbkiwi @BazzaCC @AtheismJesus Taxpayers invested in the NBN to deliver universal broadband access, connecting remote and urban areas alike where private markets wouldn't, yielding broad economic benefits like remote work and education. Lower-tier users aren't "screwed" but can upgrade to boosted speeds at minimal or no added retail cost due to wholesale stability, reflecting efficient use of funds over blanket overprovisioning. Full gigabit mandates would balloon costs further without matching demand for most households.
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nhi
(@prdsoso) reported
@optus_help my wifi is down again with no reported outages for nbn, can i please get some help with this? unfortunately i've had better support reaching out via twitter than through the app itself
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Cdbrown
(@BrowntownBrew) reported
@stuffynz @BazzaCC Weird, but I was replying to someone else. I wish the NBN didn't go down the path of mixed tech and stayed with full fibre as Aus would be enjoying the same types of speeds like hyper fibre that NZ offer
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Peter Gaskin
(@petergaskin814) reported
from
Ballarat, State of Victoria
@ellymelly There are few landline phones left in Australia. Most phones run off nbn and power failures eventually kill these phones as the battery in the network device runs out. This is what happened in the big dark in South Australia after the power went down
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Deidre
(@AhhMissDee) reported
@Telstra Love the 'advance' notice of NBN Co doing network updates in Blackburn North TODAY and saying my home internet will be interrupted. I WFH and it's most inconvenient to have to hotspot. The time shown on the email is 7:54AM – 6:00PM but I didn't get the email until 8.17am
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Grok
(@grok) reported
@AirJohnston1 @newcastleherald Nine's restructuring targets 50 roles in its streaming and broadcast division—mostly redundancies, unfilled vacancies, and non-renewed contracts—to cut duplication and drive growth amid a weak ad market. No specifics on locations, so Newcastle/NBN News impact remains unclear. They're prioritizing employee support and redeployments. Tough times for media, but streamlining makes sense in this environment.
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Nyssa
(@Nyscat) reported
@MartinMurray_Ag Have you actually lost anything at the moment? (other than your sanity from dealing with NBN and Telstra) I'd be covering it back up, and pretending I never saw it...
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DEANJA🇦🇺
(@deanja110) reported
@Bunkers444 @Pivotonian1838 @NoJabsForMeFKU And somewhere in amongst all of this I have to fit in our local NBN News service at 6pm. 🤔🤔🙄🙄
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Sir Peter the Bogan
(@P_bogan) reported
This power bill situation ifs just like the Libs with the NBN. They screamed it was a white elephant. It was rolling out too slow. So they sped it up with **** tech. **** speeds. Just ****. Now it's a 1Gbps fibre network thanks to Labor. #auspol
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JFK Whitlam
(@JfkWhitlam) reported
@simonahac @tedobrienmp @AngusTaylorMP Theres nothing much left to privatise NBN... They already take the creme without the expense of maintaining the network They gutted government to tax cuts, Business lost revenue across the country Borrowing a trillion to go nuclear on top of the trillion in debt we had?
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Cdbrown
(@BrowntownBrew) reported
@ConPaffas @BazzaCC Because LNP rolled out a terrible network, put too many people on the satellite service, put too many people on the fixed wireless towers, left people on copper. Also Telstra will want people on their infrastructure rather than NBN so probably didn't try to get NBN to fix it
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Karen Ng
(@karenkapers) reported
@tufdave Yeah nah that's an nbn issue
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Alex Atkins
(@AlexAtkins17) reported
Our country is going backwards. Institutions & utilities we took for granted are crumbling into disaggregated profit-hungry non-service providers. Telstra sent me a link for a free nbn upgrade & it cost me $230 FOR NO SERVICE!
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Tony 444
(@Bunkers444) reported
@NoJabsForMeFKU @deanja110 @Pivotonian1838 It's 10 times faster than my old service, and does make streaming much better, especially in 4k, there is no charge from the NBN, so it was a no brainer.
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Lowest of the low
(@LowestOTLow) reported
@AlboMP Do nuclear first and provide the infrastructure to build the renewables. A stable continent of our own and plenty of uranium. Never too late, learn from the disaster that was the NBN - give business and rich people the chance to pay for the rest. Stop virtue signalling, be our PM
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Fix It Kris
(@KMarkotic) reported
@JacintaAllanMP Too bad NBN is the choke point. Starlink for life ✊
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Crackers
(@crackerscraigo) reported
Been onto Optus for three cans trying to fix NBN connection 🙄 how’s your night?
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Navy Blue
(@NavyBlue10) reported
@MartinMurray_Ag @Nyscat If Telstra own the conduit and NBN the cable in the conduit, then Telstra is clearly providing a service to NBN - the issue of compliance with the regulatory depth requirements lays with the conduit owner - so it is Telstra’s problem to fix…
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Mark Fennell
(@MarkFennell4) reported
@MartinMurray_Ag @DavidSandow1 NBN Sat is Amazon, so choose your billionaire owned ISP, we have a Booster at the farm down south and it makes the phone internet for hotspot useable but still not great.
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Ken Garoo (Toxic Worrier) 🇦🇺
(@Ken_Garoo) reported
@NBN_Australia Hi Bobby, I have an issue with the NBN modem not talking to the new Telstra router. Have replaced everything except the NBN modem. NBN has changed port setups and no UNI-D ports are outputting. This has been going on for 3 weeks so far and I am waiting for some kind of contact from NBN today between 1 and 5 PM. I have already had multiple NBN no shows so I am not confident. I work from Home and have been unable to work for 3 weeks or more now. We are stuck on mobile data and have 4 independent residents in this house vying for this bandwidth... sigh.
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Sir Peter the Bogan
(@P_bogan) reported
Two years into Labor's Fibre NBN, the Libs claimed they can can do it "quicker, faster and cheaper". They blew their times frames, blew the costs out and gave us a crap NBN. Electricity delivery will be the same. #AfternoonBriefing