NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (76%)
• Wi-fi (10%)
• Total Blackout (8%)
• E-mail (4%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Brisbane, Melbourne, Perth, Kincumber, Ballarat, Rosalie Plains, Hobart, Arumpo, Townsville, Wollongong, Dubbo, Croydon, and Long Forest.

City	Problem Type	Report Time
Adelaide	Internet	31 minutes ago
Adelaide	E-mail	35 minutes ago
Adelaide	Internet	38 minutes ago
Adelaide	Internet	46 minutes ago
Sydney	Total Blackout	5 hours ago
Brisbane	Internet	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fed Up (@Chuckle89602037) reported 7 minutes ago

  The Labor Budget 🙄 So far all I see is nothing to help or support now, $250 in 2028. Ffs everyone has been left behind. We're spending more than that additionaly on groceries, fuel , insurances, nbn, etc etc. Where's the relief.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 7 minutes ago

  @robb_j_m abandoned nbn fixed wireless service, so many outages, so many years paying for speeds they could not deliver, local shop could not run eftpos over it, even on a business plan. i'm on starlink now, stable, fast and only $9 a month more than nbn for 4 times the speed.

• 
  Scott 🇬🇧🇦🇺🇺🇦 (@skinthent) reported 9 minutes ago

  @ruicharadrius If your wifi is bad, get a different AP. It is exactly the same wifi standards used globally. Or do you mean your internet connection? That isn't wifi. I have FTTP NBN. It works fine.

• 
  Patrick Houston (@PetrucHouston) reported 10 minutes ago

  @news_australian No losers, we want Pauline. Stop trying to pave the way for the election fraud that controls this shitshow. Over 100%? Wtf does that even mean? Perfect NBN? Are you fkn serious? He’s a WEF globalist shill.

• 
  JILL (@1Swinging_Voter) reported 12 minutes ago

  WOW. Was that Mike Kaiser perched up next to that Murray Watt snot from #QLDPOL at #ESTIMATES today? WOW still got his snout in the corrupt Labor trough. Remember he was handed that NBN job by Stephen Conroy no application needed. WTF is he doing now on the public **** #CANBERRA

• 
  Max (@diss_presso) reported 13 minutes ago

  @BrowntownBrew @robb_j_m But real world demand was lower as no zoom or Netflix. But anyway - it’s moot. The government could buy every Australian household a starlink dish (2.5x faster than NBN) for <$6B - and we’re still not finished, having spent 10x that. The doomed NBN had the absurdist aim of connecting every sleepy country town with top shelf fibre whilst legally enforcing slow internet in our metropolitan centres (the only places where fibre is even economically viable). This is exactly what the libs predicted at the time and were ridiculed for it. How about just connect the high population centres (you know, the ones who actually need the internet for their livelihoods) and let rural people move to the city if they want 1gbps, and then later spent a few billion buying the rest starlink if we really wanted to continue pissing money up the wall (or just letting them buy it themselves, with their own money, if they really wanted it). You aren’t angry enough.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 15 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  Gibbo (@DamnImDeadAgain) reported 15 minutes ago

  @news_australian No way he gave a sub par NBN service and every thing that he touches turns to crap

• 
  Raymond McKeown (@RaymondKeown3) reported 26 minutes ago

  @Kate3015 We Also built TPG & Vodafone's networks, however, my point was really Albanese raced up to Singapore begging for oil, Optus is owned by the Singapore Govt. They will not be pleased. And for the record, we built the very first NBN site at Kiama, I met several times with Conroy, he is a fool. We walked away, I said let everyone else beg for this, we will pick up all their other business while they are ******* with NBN, Conroy had no idea of the concept of Fibre, nor did his management, they were all Guys I had worked with at Sun Microsystems, not one had ever built a network. Conroy went against advice & lost $800 million on a Satellite project, the Indonesians grabbed the flight space.

• 
  Mickamious (@MickamiousG) reported 27 minutes ago

  Was there an issue with the 4G/5G network in Melbourne, Victoria today?? It seems as I got out of the CBD the network improved but within the metropolitan areas there was issues?? @Starlink at home seems to be operating fine - anyone have NBN issues?

• 
  GregM (@Gmeister67) reported 33 minutes ago

  @WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink

• 
  Aldis Ozols 🇦🇺 Official Source (@ozols_aldis) reported 33 minutes ago

  @Hector_Herrick @Antiwoke7777 @OMGTheMess We had problems with our fibre-to-the curb NBN. their tech discovered that our old copper line was still connected to the exchange, and that was interfering with the copper line from the fibre to the house. Disconnected the old exchange line, and all was well.

• 
  ExoticSpice (@ExoticSpice101) reported 34 minutes ago

  I’m thankful I have NBN Fibre but even with that I will never use cloud gaming. why would the local computing die anyway? This AI craze will die quicker than the computer. Phones and laptops still need to be need built. What’s going to stop is that PCs will no longer be cheap

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 35 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  quantcumania (@quantcumania) reported 35 minutes ago

  @tzk1810 Idiots in the comments flexing their 500mbs not realising that this is FTTN which was a half-assed non solution to the NBN. If we went with the original plan we’d all be on gigabit fibre by now

• 
  Nicolas (@nicomb88) reported 38 minutes ago

  @NBN_Australia internet outage since yesterday and still not resolved. Internet provider has no clue what the issue is nor when it will be fixed. Never received any notifications from nbn. You guys waited until Friday to ruined people's weekend? Good job guys.

• 
  Mary Mary Quite Contrary🐭 (@biba_nova) reported 38 minutes ago

  @GATESDK We should really switch, we have no problems up at the property with the Starlink, but the NBN here in the city is pathetic, sick of hot spotting off my phone.

• 
  MenHaveForgottenGod (@MenHaveForgot) reported 41 minutes ago

  @news_australian Stick it where it fits Malcolm, and your NBN plan for Australia is a piece of crap.

• 
  Terry Corby (@TerryCorby57986) reported 42 minutes ago

  @DaveMcG67 @Ausbobsmit @lauren_vasiliou Like Snowy 2 you mean started by LNP at a cost of $2B now estimated at $42B an LNP project or the NBN which cost us $110B more under Abbott& Turnbull for a far inferior service.Neither the right or left r great project managers.

• 
  Peter Murphy (@PeterWMurphy1) reported 43 minutes ago

  Well, I TRIED watching @abcnews' coverage of the Farrer by-election result (bc sadly @6NewsAU is suffering NBN outage issues). I lasted 30sec. David Speers interviewing Nationals Senator Bridget McKenzie. Ugh. 🤮 #auspol #FarrerVotes #FarrerByElection

• 
  Tze-wei Chong 🇦🇺🧢 (@Tze_C) reported 43 minutes ago

  @GeoffWilsonWAM @theAZtrader @ausgov Fully agree. Other than new property development which should still be benefit for housing supply. Poor structural reform that will impact future generations and brain drain Australia. Funding via NDIS / NBN restructure would have been far easier and more beneficial

• 
  John Smith (@smith_johnxxxx) reported 48 minutes ago

  @Sauronlordking @VDejan0000 The day that CGT was introduced. That was really the end of Australia as we knew it. Hawke and Keating also introduced HECS and fees for higher degrees. This has evolved into the current absolute nightmare with massive fees and terrible quality education. NBN was another giant Labor **** up.

• 
  BanjoT (@BanjoT17) reported 51 minutes ago

  Black friends I served with in the military told me to watch out for *******. Being from Idaho I said it was a derogatory term for them wasn’t it? No, ******* are violent, irresponsible, parasites causing all the problems, stay away from them. One of them, Levi, always said NBN, ******* be ******* when there was trouble. I just listed to a couple of black females just as tired as the rest of us but threatening to orhanize against them.

• 
  Optus Help (@optus_help) reported 52 minutes ago

  @timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan

• 
  ♡Dama♡ (@damatically) reported 56 minutes ago

  Im liking league of dreamers books oh man...this is bad. I hope they do more free option event tbh but then again their choices is relatively cheaper but still. Law of the Beast is having a free play event and im loving it! I only downloaded LOD for NBN but now hhhh

• 
  N8 (@nathane10422899) reported 57 minutes ago

  @NBN_Australia Your DM is a generic email with no actual solutions for our issue at The Valley Plaza Shopping Centre Half the tenants have no internet including centre management…what are you going to do to improve the business continuity for the shopping centre ?

• 
  Harold ☢️🔥🏭⚛️ (@Harold36089778) reported 57 minutes ago

  @MarkoMatvikov Even worse: Labor writes new laws to force super to invest in “building back Aus” like Melb-Syd high speed rail or upgrading NBN. When competition policy allowing global carriers to compete on the Melb-Sydney flight would drive costs down & Starlink is outcompeting NBN today.

• 
  Mark's Daddy (@DeZuidermaan) reported 58 minutes ago

  @DrewPavlou Australia's internet is **** because Tony Abbott deliberately sabotaged the NBN by making it fibre to the node. Rupert Murdoch was worried that streaming services would eat into his pay TV profits, so he had all his news orgs back Abbott. They even announced it at Fox Studios.

• 
  Matt Henderson (@MattxH) reported 59 minutes ago

  @BanderaBeau @BikoKonstantin1 @AlboMP It doesn’t work because each government is interested in keeping power that the next government wouldn’t implement the next step. Massive changes like this can only get over the line if the solution is obvious & unanimous. Even then one single government can **** things up eg NBN

• 
  Charlie (@AiCaterpillar) reported 59 minutes ago

  @AlboMP Running out of the trust now. Can you even just fix the internet? NBN outage for 3 weeks is a joke. New CGT rule is another joke