NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Canberra, Brisbane, Sydney, Perth, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Total Blackout | |
| Canberra |
Wi-fi | |
| Adelaide |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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not quite normal
(@ChelsiCrame) reported
@NBN_Australia I have spoken to my provider and they said they have to wait to hear back from you with some report before the technician appointment can be confirmed. Thankfully no one in my house requires this service for medical reasons- I however require it to work
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MazzyJ🌺🧝♀️🐱🐱🦄
(@MazzyJ) reported
@BreakfastNews I had NBN FTTN no choice at all. It was slower than dial up. I would click to load a page then turn my kettle on wait for it to boil, make a cuppa sit down & wait another 5 to 10 mins for the page to load. Soon as my contract was up I got a Nighthawk dongle faster
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jason taper
(@jasont7) reported
@NBN_Australia 1 hour on hold 6 weeks no internet what a disaster. Customer experience is is terrible
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Al Bendall
(@AlBendall) reported
@TPG_Telecom @TPG_Telecom nbn move fail day #8. More customer initiated phonecalls, more on hold music, more "we understand your frustration". Still no NBN. Still no ownership of this issue. Still no proactivity. #tpgfail #crapservice
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live
(@acIIive) reported
Nbn is out and we are running on small amounts of mobile data that is mega slow, this is why the nbn should have been all FTTP and no fixed wireless and no FTTN bullshit
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Wear an effing mask
(@femulla) reported
This government is criminal announce end of NBN just **** off already
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AngryMan
(@AngryManAust) reported
@TurnbullMalcolm @FT Building a half arsed ******* peice of **** NBN and paying Telstra billions for thier peice of **** copper infrastructure also has real world consequences. You still have ******* well not apologized.
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shireboyjames
(@thenewshireboy) reported
@rwerkh Is that for an iPhone 12, or a home based 5G broadband service(as an alternative to the NBN) ? But, yes, either way, it’s very poor !
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Vigie Cerafica
(@boy_homesick) reported
@VodafoneAU @VodafoneAU I called twice your support today, and spent 30mins each waiting for amazing support team... And yet no luck. Need help with my wife's number to port (2nd mobile plan) bundled with NBN.
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💧💙C A K M Cheung
(@CCakmc) reported
@NBN_Australia But the point is they didn’t. Telstra techs put us onto their nbn techs but they spent sometimes 2 hours on the phone with us trying to diagnose/ fix the problem but never did. Why would won’t send out a technician after 3 months? It’s just not good enough.
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not quite normal
(@ChelsiCrame) reported
@NBN_Australia I have just switched to your service and now it's down after working for 2 days. The best bit I cant have a technician out until Monday. Switch to nbn they said, it will be great they said #shitservice
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live
(@acIIive) reported
Sigh no internet til ******* Wednesday what the actual **** NBN
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not quite normal
(@ChelsiCrame) reported
@NBN_Australia I was told I had to switch to your service. To have it stop working after only 2 days and then be told I have to wait another 2 days for a resolution isnt really acceptable from a national service
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Alby25349
(@alby25349) reported
@CharlesSzulc Need monies to buy more water, more donors airport land, minor sports tv coverage from murdoch, possibly another covid app, put money aside for litigation to fight unsuccessful robodebt 2 claims, 4 billions to fix up lnp mistakes with the nbn and hellsong support!
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🎗Sara 🍀
(@iQ_S4R4) reported
Absolute worst service provided in Australia is by @Telstra & @NBN_Australia . These two entities should be paying money back to millions of people. Absolutely useless.
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live
(@acIIive) reported
It’s always a weekend the NBN goes down every ******* Time Grrrrr
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Dr Mum PhD
(@MumPhd) reported
@ItsBouquet Wtf? Robodebt and NBN? Just to hold the throne for a few months?
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Ben Mcleod
(@benjaminrmcleod) reported
@Telstra how can you force people to switch from cable to NBN but then have no one available on your helpline to support the change? On hold 90 mins and counting
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Rhonda
(@countrypebbles) reported
@iiNet Hi, are there issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working but the landline has stopped. We've tested the line with multiple handsets but there is no dial tone. Restarted both NBN modem and router/phone box many times but the phone is not working.
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walkerjian
(@walkerjian) reported
@NBN_Australia NBN account holder going through the motions now. I think he pulled the wrong cover and snapped the fiber again. Or a mousy got it... As for what happened with my tweet this morning, that wasn't a cable problem... and probs best to not delve too deep, people have d13d.
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Garry 🇦🇺
(@Gazza42195) reported
@kathtatts Wow. NBN goes when power is out, but no mobile. That is interesting. Loss of power further away could be the issue, re mobile. Could be widespread outage. Hope it is only short outage.
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tradwifedean
(@solarfemm) reported
the nbn guy isnt coming to fix my internet until tuesday. its saturday.
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live
(@acIIive) reported
Happy extended weekend thanks NBN for the lack of service I love how we spent the whole lunch hours when we could have gotten lunch on the phone to our isp now I’m ******* starving and nothing is open nearby and the local supermarket has nothing either welcome to shitville
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not quite normal
(@ChelsiCrame) reported
@NBN_Australia After being told to switch to your service repeatedly to have it not work is unacceptable for a national service provider
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💧Veritas
(@jarro56) reported
@Broelman @barbvee Yep the #LNP gave us MTM (Multi Technology Mix) NBN which they are now gunna fix up with fibre to the home so now we have Multi Vaccine Mix.. will the #LNP be fixing that up down the track with high efficacy vaccine?!! They are incapable of getting anything right!
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Grims Life
(@Grimjobxox) reported
@MavGodOCE Eek, gotta love FTTN. NBN should ideally come out and fix it for free.
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Alistair
(@wheredoyoustop) reported
@VodafoneAU Please keep the Vodafone brand in Australia. I have been a loyal customer of Vodafone for years and it would be sad to see your brand go. I’m not a big fan of of TPG which I’ve just joined for NBN. Never again!!! Keep Vodafone!
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💧💙C A K M Cheung
(@CCakmc) reported
@NBN_Australia You miss my point. For 3 months we asked for a tech to be sent to the house to check all the connections inside and outside as some are underground and you refused. What service are we paying for, none.
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nbn™ Australia
(@NBN_Australia) reported
@bicyclingpirate Hey there. During storm activity, to reduce chance in-premises equipment being damaged , customers can unplug all connections to their nbn network connection device (NCD) including power, telephone cable and Ethernet cable to the home / Wi-Fi gateway for the duration of the 1/3
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NeDuoDuo 呢朵朵
(@NeDuoDuo) reported
Two years ago nbn tech was already out of date for internet. Now we recollected garbage for the interest of who? Definitely not us, the users