NBN

NBN Outage Report

Why is my NBN service not working?

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 09/17/2025 10:10

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Wollongong, Adelaide, Perth, Toowoomba, Meringa, Sunshine Coast, Geelong, Townsville, Bowen, Kalgoorlie, Mudgee and Kwinana.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaMelbourne Internet
AustraliaMelbourne E-mail
AustraliaMelbourne Internet
AustraliaBrisbane Internet
AustraliaBrisbane Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • NewcastleGardia ☂ Newcastle Guardian🇦🇺 (@NewcastleGardia) reported

    @jacinta_lee3 Keep up the great work us up here. You're lucky you're down there now, the new NBN News set is terrible, and it's not just me saying that.

  • reynery03 Reynaldo Nery (@reynery03) reported

    @TPG_Telecom internet is still down. Day 2 now. Holroyd area… no notifications are posted on NBN or TPG sites..

  • ShowBaggs Darren Ramm (@ShowBaggs) reported

    @Internode I don't feel that changing the NBN upload speed from 40Mbps to 20Mbps and charging the same amount is ok. I am with Internode because of the quality of DL and UL speeds. I know my contract states that things can change, but this is not OK as a loyal customer.

  • twasink Robert Watkins (@twasink) reported

    @NBN_Australia The problem, Sarah, is that these aren’t estimates. No estimate should be changing like that. If they don’t know, say so. Mention when the next update will be provided. Just don’t constantly make an estimate and just keep pushing it back an hour.

  • BazzaCC Barry Mulligan (@BazzaCC) reported

    Rant 1. This NBN is ******... just went down & they say not fixed to late Saturday 🤬🤬🤬 won't be posting to much from my mobile...... get stuffed LNP!!!!

  • rtaylor_4 Russell Taylor 🏳️‍🌈 (@rtaylor_4) reported

    @NBN_Australia Hi, when is the Tech Choice Program for a group opening up. I feel closing this and only having an individual premises is a massive money making scheme more than an “intricacy” issue. NBN FW is dog 💩.

  • twasink Robert Watkins (@twasink) reported

    @NBN_Australia Not to mention that now, at 12:37, the estimated time to fix is still 9am…

  • Phi_AU1 Phi AU (@Phi_AU1) reported

    Oh hey! Another Unscheduled NBN outage. Lib/Nat voters in this country sure screwwed us hard, just so they could jam their noses up Murdoch's ***. #scamsawarenessweek

  • dwightwalker Dwight Walker (@dwightwalker) reported

    backhoe operators can't destroy wireless like they can cut cables so easily and so repeatedly due to poor management of machinery by local council in #Caboolture #5G #4G @NBN_Australia

  • Aussietranstara Tara #SaveSense8 #doublevaxxed 20/9/21 (@Aussietranstara) reported

    NBN covid has forced many Australians to work from home and as a country we spent 75 billion dollars on @TurnbullMalcolm 2nd rate network. Instead of being patient about the ALP model @TurnbullMalcolm penny pinched NBN to suit his chances of being elected.

  • twasink Robert Watkins (@twasink) reported

    What do these times have in common? 4pm. 5pm. 6pm. 7pm. 8pm. 10pm. 12am. 8am. It’s when @NBN_Australia estimates that the unplanned outage in my area will be resolved. Seriously – if you don’t know, then say you don’t know.

  • Aussietranstara Tara #SaveSense8 #doublevaxxed 20/9/21 (@Aussietranstara) reported

    How is everyone today, we are going to get wacked by storms all day so we have already given up on our @NBN_Australia FTTN connection. So we will move s large chunk of our traffic off @DodoAustralia @NBN_Australia onto our employer's private network.

  • alexkidman Alex Kidman (@alexkidman) reported

    Ah, the joys of an "unscheduled" NBN outage. You know, they probably should have built that thing so it doesn't break when it gets wet.

  • SteveT_AU Stephen Turner (@SteveT_AU) reported

    @Asher_Wolf NBN is garbage because they made it a lottery. I'm in regional NSW and mine (after a lot of back and forth) has ended up pretty good, but for so many it hasn't. And you often can't do anything about it.

  • dcRollinThunder Damo (@dcRollinThunder) reported

    @AlboMP What would your plan be to fix the NBN? With emerging tech and satellite internet on the horizon what do you think would be best for Australians?

  • tim_rust Tim Rust (@tim_rust) reported

    @kels_316 @erfbeeass I had problems with a FTTC service not synching (after working ok). The nbn tech found it was the double jumper hadn't been removed after cutover from the old dslam

  • Tekaxoxo Teka (@Tekaxoxo) reported

    @NBN_Australia Hours without NBN on “unplanned outages” are just not acceptable. Paying top money for a reliable, speedy connection and not getting the service! Not happy! 🤬

  • 68dodgephoenix Andrew Halliday (@68dodgephoenix) reported

    @Craigflyfisher @hughriminton Craig, government is in 3rd term, 9th year, the party has been in power 19 of last 25 years. Have seen a decline in trade training, skills, infrastructure sold to O/S companies, decline in manufacturing, dumbing down of NBN, outsourcing for profit of welfare, attacks on medicare

  • simonwaight Simon Waight (@simonwaight) reported

    Surely there is a massive market for a top grade NBN modem that doesn’t include wifi and all that other **** that they come with? What are the cool kids using?

  • kcollasarundell Kevin Collas-Arundell (@kcollasarundell) reported

    @mattstratton if it's the NBN (australian broadband) 20 minutes after the outage is over is when they plan it :|

  • G_D_Ison_Writer Grant says... I have zero social responsibility. (@G_D_Ison_Writer) reported

    Apparently, the Aussie tech dude, yesterday, from @NBN_Australia didn't know a thing, talked up a big game, bagged the "foreign" contractors. He spent 3 hours here and didn't fix a thing. Today? A "foreign" contractor detected what was wrong in 1min. Fixed it in 15 mins. @Telstra

  • FreoLou FreoLou⚓🤘🛫⚖️ (@FreoLou) reported

    Received a letter from Telstra containing a refund cheque. I cannot work out if it is a scam or some sort (not sure how) or that I was one of the 50,000 customers it was made to refund for slow NBN.

  • jarrod1975 Jarrod (@jarrod1975) reported

    @DangerousDaveW Yes, I was listening via my laptop. Maybe there was a problem with the stream, or could have just been a NBN issue. Dangerous, I thought it was strange. Anyway, have a good night.

  • kels_316 Adam (@kels_316) reported

    @joelpmichael yeah and perfectly coincided with me being on the phone to ABB and them escalating the issue to NBN again

  • twasink Robert Watkins (@twasink) reported

    @NBN_Australia I am annoyed, but understanding, that there is an outage. Events happen. I am increasingly pissed off about the poor communication around the outage - something that is under your company’s control, and thus not excusable.

  • Commsday Grahame Lynch (@Commsday) reported

    @mongrel43 With respect you have completely missed all my points. NBN built substantial amounts of fibre in the regions and never planned it in rural areas. Nothing was massively transformed in the former and nothing was retarded in the latter. Your OT remains hyperbolic and inaccurate

  • IgorRussKie Igor Velikorossov (@IgorRussKie) reported

    @simonwaight @TPG_Telecom @NBN_Australia I dumped them for Aussie Broadband. Never looked back.

  • Tahliabrah Tahlia (@Tahliabrah) reported

    @BelongAU quick question. Why is my nbn not working when it says there are no outages in my area?

  • joelpmichael 🎅 The Santa Waiter 🎅 (@joelpmichael) reported

    @kels_316 Just throw $10k at NBN and ask for the good **** (FTTP upgrade via the “technology choice program”)

  • Phi_AU1 Phi AU (@Phi_AU1) reported

    Oh hey! Another Unscheduled NBN outage. Lib/Nat voters in this country sure screwwed us hard, just so they could jam their noses up Murdoch's ***.