NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (78%)
• Wi-fi (12%)
• Total Blackout (5%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Adelaide, Brisbane, Perth, Dubbo, Arumpo, Bundaberg, Taree, Rosalie Plains, Campbelltown, and Hobart.

City	Problem Type	Report Time
Sydney	Wi-fi	3 hours ago
Melbourne	Wi-fi	8 hours ago
Adelaide	Internet	9 hours ago
Adelaide	Internet	13 hours ago
Sydney	Internet	13 hours ago
Sydney	Internet	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonesy (@z51588) reported 6 minutes ago

  @MrBrokenEyes Yes!!! I was just searching for exactly the same thing as my nbn has conveniently gone down right after the alert.

• 
  M 🦋🦋🦋🦋🦋 (@ThatAussieMel) reported 9 minutes ago

  So much for being notified of when the team were coming @NBN_Australia now I don’t know what’s happening with my connection as I’m interstate and my mum couldn’t hang around to see out what they were doing.

• 
  Dwayne (@CtrlAltDwayne) reported 11 minutes ago

  @loftwah They didn't even finish the NBN 1.0 so it makes sense. One of my mates had an NBN contract and he got paid stupid amounts of money and he said he'd finish by 2pm, took long lunches and could push appointments by saying he was too busy. Zero oversight. Huge rort.

• 
  d programmar (@Programmar38814) reported 12 minutes ago

  @HonestlySneha i support herr 90% of indian women should do this or forcely done this to controll population nbn

• 
  Oli (@CARN0N) reported 13 minutes ago

  i’d say that Starlink is pretty close to competing with NBN at home for $75 a month 100 MB per second that’s not too bad. We pay $110 a month for 500 MB per second at home. We usually get about 175. To answer your question a comparable plan in Malaysia is about 55 Aussie dollars so it doesn’t quite compare

• 
  UngayMelbourne (@UngayMelbourne) reported 13 minutes ago

  @TopherField Our sports club is 12.5km from Darwin's CBD and there is no NBN provisioning and the available wireless is dogshit. So yeah, Starlink it is and things have never been better.

• 
  Eddie Redcliffe (@fictillius) reported 15 minutes ago

  Publicly owned generators in the NEM today are some of the worst players in the market withholding supply to force peak prices up. NBN is a financial/business disaster. (Though the network is actually good)

• 
  Andrew Godman (@Andrew_Godman) reported 17 minutes ago

  @fjzeit And to think Labor just wanted to build this for the same cost the Libs spend 😜 I won’t forgive them given I had really bad non nbn internet during the start of Covid while I had to work from home

• 
  Leftofcentre (@oldmate9999) reported 24 minutes ago

  @TopherField I didn't say I was against Starlink, what I'm saying is people can wax lyrical about this being disruptive 15 years after the NBN was started to sound prophetic when it was not a viable solution 15 years ago

• 
  Junior (@Ilovedaisy66) reported 25 minutes ago

  @TopherField Worst decision I made getting nbn. Nothing but issues since installation. Massive lemon. Stay away.

• 
  GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported 27 minutes ago

  @showcallcrewing @NBN_Australia I do not know. I use iiNET, they responded well, once i was able to talk to them. I did ask for a refund for the days I have no service. So they promised to fix it within 24 hours. I also made notes, and responded to their feedback email, and summarised my notes.

• 
  Tas Tudor (@tastudor0173) reported 27 minutes ago

  @BrentHodgson What's more interest in is the land mines left by a government. The education reforms from RGR, NDIS RGR, NBN RGR just 3 that spring to mind. Abbott should have smashed them all up and we would be in a much better place now with cut down versions. That alone over 10 years must be $500bn.

• 
  Dwarfer66 (Perth COYS) (@dwarfer66) reported 36 minutes ago

  @skhafiz @Verifone @NBN_Australia You complain so ******* much, if this country is not good enough for you, **** OFF BACK TO YOUR ********!

• 
  Aimee Maree (@aimee_maree) reported 36 minutes ago

  Downloading apps to buy cheap end equipment to give something’s a try and wow this not a pleasant experience. As Tech Lead would not have let this code out. Session management is so poor. The sites lag even on town based NBN. No company cares anymore tbh they just lock you in.

• 
  Neil Cambourne (@Neilsy58) reported 39 minutes ago

  @NBN_Australia hello , we had a scheduled upgrade in our street in Manly Vale yesterday and since the NBN team left none of us have internet access. Your website says unscheduled outage. Not very good service to be honest

• 
  Pete Rule (@PeterRule841618) reported 41 minutes ago

  @TopherField Having previously worked for both Telstra and NBN, I can say NBN satellite and wireless are complete garbage, Starlink smashes it. NBN fibre is excellent though and speeds are world comparable. Still, many Aussies pick the cheapest slow plans which reduces our world rankings

• 
  SydneyCityTV (@SydneyCityTV) reported 41 minutes ago

  Here in Sydney, we're still waiting for the Nine Network's switch to a mostly MPEG4 multiplex which among other things, will bring with it 9LifeHD. No idea if they're waiting for NBN to move out before making that change or what, but I guess patience is a virtue in any case!

• 
  Phoenix Diamond (@_phoenix_btc) reported 44 minutes ago

  @TopherField I have a conspiratorial hypothesis that may interest you regarding NBN The backbone of the Australian military communications at home was a rotting copper wire network and needed to be replaced, but pitching the Australian public on spending billions on military getting a communications upgrade was a hard sell So instead the two majors went at each other on two different versions of the same dumb idea, fiber to the premises vs fiber to the node Now we have ****** fiber optics speeds because it's being speed capped with software, and ironically NBN is the same old HFC (Hybrid Fiber Coaxial) technology that Foxtel had installed for years 🫠

• 
  Jonathan Wilson (@jfwfreo) reported 46 minutes ago

  @immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)

• 
  Kryptojigga🐐 (@kryptojigga) reported 47 minutes ago

  @nazzaokonkwo Millionaires in naira na millionaire? Because the value of a NBN now is -2. 5x under terrible Buharinomics. We are happy for the new entrants

• 
  Pauly D (@DK_Flipper) reported 48 minutes ago

  @KatyKray73 NBN, steered us through the GFC trouble free, dismantled Howards work choices rubbish, introduced paid parental leave, biggest increase to pensions since federation, funded the digital education revolution, withdrew all Australian troops from the Iraq war....

• 
  Courty (@turocmit) reported 50 minutes ago

  @Starlink New ticket
Subject: URGENT – Unauthorised NBN destruction by queue-jumping installer
Write: “Installer jumped other jobs, took extra cash, destroyed my NBN infrastructure instead of installing Starlink properly and connecting devices. On top plan. Demand immediate fix, replacement hardware if needed, and investigation.” Not r e a l l y what I expected 2 bill periods in. One mobile phone connected. Arguing with grok about what’s possible and what isn’t.

• 
  Nick (@Nick40156474438) reported 54 minutes ago

  @Willygc13Will @JimThom90458694 really ? $45 a month for the first 3 months and then $75 a month and its twice the speed of the NBN plus its never been down since ive had it. Ive been paying $78 a month and it goes down for a few hrs just about every single day with the NBN

• 
  panopticon (@harrypanopticon) reported 55 minutes ago

  @OMGTheMess Exactly. Not investing in Australia for 11 years now, since the NBN policy disaster basically, has never been so beneficial for my overseas company. The company made profit the moment I gave NBN Co and TPG/AAPT the flick. Never have seen consumers been ripped off collectively with the silent approval of a regulator.

• 
  Chris Aitchison (@ChrisAitchiso14) reported 55 minutes ago

  @craigkellyAFEE i actually thought it would of been way more than that, not that i like the bloke but for once his budget hasn't blown to to NBN porportions. I'm trying to get the AI to work out how many Starlink Service Networks to cover Australia. The slowest speed availiable 100Mbps, $75, UNLIMITED. To basically run a fishing line size string from a pit to the home, bolt on 2 Boxes, connect the fishing wire and bobs your uncle.. So if the Blowout was 10 or 14 Billion on a fishing wire size cable, can you image the shitshow it will be on the blowout to run all the transmission for their NOT so green energy. Lets hope we don't have to look at their muppet heads in a ocuple of yearsd, bloodty trainwrecks they are

• 
  nbn® Australia (@NBN_Australia) reported 56 minutes ago

  @adamnicotera Hi Adam, we are sorry to hear about your service being impacted. When there’s an unplanned outage on the nbn network, we keep your service provider updated with all available updates as soon as we have new updates, so please continue to stay in touch with them.

• 
  Tính (@tinhtrann) reported 57 minutes ago

  @cb_doge The rural numbers are the real story imo. NBN was supposed to fix that gap and Starlink just walked in and did it faster.

• 
  Matthew Howarth (@Matthew47487400) reported 1 hour ago

  @OMGTheMess I agree Old Soldier,but Nation Building projects are few and far between,we try to build **** and the costs blow out. Not sure who scrutinizes the contracts before they are signed. Inland Rail $2 bil blew out to $14 bil,Snowy2 $2 bil, now **** knows NBN already obsolete $30 bil.

• 
  Madeleine Love (@MCLove2024) reported 1 hour ago

  We're paying progressively more taxes, and our services are decreasing. We just got a generic letter telling us our landline phone will be disconnected in 7 months. We used to have copper line which provided a highly reliable service in emergencies, whether power and internet was on, or not. I recall ringing a (surviving) neighbour in the middle of the Marysville 2009 Black Saturday fires. We had a chat while his smoke alarm was going off and the fire was raging outside. Phone through broadband was hopeless whenever the power or internet went down, which happens frequently. Mobiles are useless whenever the internet goes down, and not long after the power goes off. But those copper wire phones were fantastic. You could actually ring the electricity company when the power was off, and tell them that the power was off and could they fix it. I'm not joining the nbn.

• 
  the Black Sheep (@rivet0011) reported 1 hour ago

  @theheraldsun NBN had a chance but on purpose provided a rediculous garbage service backed by a corrupt corporation of a govt. Just look at their failure ads blaming a jug or toaster. They really wanted it to all fail & succeeded at it