NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Sydney, Brisbane, Maclean, Launceston, Perth, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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shireboi01
(@shireboi01) reported
@Aussie_BB Outage in Sylvania 2224 :( Timely…..think of the GOLD PLATED NBN Instead…. Brass FTC
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Tim Fountain
(@Tim___F) reported
Is @iiNet @NBN_Australia down in Belconnen, ACT, again?
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Jackie McMillan 🏳️🌈🏳️⚧️
(@MissDissentEats) reported
Second day of unplanned @NBN_Australia outages in Dulwich Hill. How can we work from home without reliable internet? No I don’t want to send you or my provider @iiNet a private message. I just want the service I pay for @TurnbullMalcolm. #LNPfail
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Matthew Rath
(@marble_wraith) reported
@JoshButler Technology vs Taxes... So we're basing this off? The NBN, the subs that will be 50 years old when we acquire them? The subsonic JSF jets that have had a myriad of issues?
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Dash
(@DashHowler) reported
@NBN_Australia yo why is the internet down in places where there’s no floods or nothing, aka Tassie?? That and there’s literally no word on it or what’s going on, just “no detected issues” even though more than one of us is having the issue.
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CP
(@craigparsons777) reported
NBN flapping since Friday Mt Colah. Telstra verbally confirmed NBN issue but service status says no interruptions. Update please
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Paul Hawkins
(@PaulHaw76924422) reported
@skeetafly @AlboMP @NationalFarmers Issue I had with labor nbn was they wanted to run fibre cables to whoop whoop at taxpayer expense and now we have better technology that supersedes that 5G Musk satellites Etc
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Rat After Robodebt Culprits
(@KindPz) reported
@TonyHWindsor @QandA It's utter garbage now Lateline Insiders QandA Just like the nbn Destroy everything this mob
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Mediocrity Inc.
(@Lemming69) reported
@Telstra @Optus Isn't Telstra NBN ***** at the moment? If no other providers are affected, your technical support just lied through their teeth at me.
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Mick Attarian
(@pmens72) reported
What a marvellous piece of infrastructure the NBN has been. No ******* phones this morning because of an outage.
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iKatz Solutions
(@ikatzsolutions) reported
Optus customers: an outage is currently experienced. Mainly mobile telephony is impacted but there were reports of NBN outages: so safe to assume Optus network will be unstable till resolved.
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Aileen
(@alnreilly_) reported
@VodafoneAU NBN in our area has been down for the past 48 hours and counting 🤬 A life without wifi is hardly a life at all #sos
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sortius
(@sortius) reported
@littlesteve Nope, that's what happened when they downgraded everyone from 100/40 to 100/25. You never get close to 25Mbps up, it usually sits around 15Mbps up. NBN Co are throttling it to hell
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juna
(@ryunspo) reported
just saw an ed bingo and wtf do having to be gay and trans/nbn have to do w it?😭
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Geoff Keall
(@gkeall) reported
@7NewsBrisbane @Optus Lol, when I queried them after our service came back on at around 2:30 they sounded surprised I’d even had an outage! It’s been off from around 10:30am. We don’t have a land line or NBN. The information was overwhelming - not.
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infinitereality©🕳
(@infinitereality) reported
I’m on a thyroid canceR CLINIC video call and Optus and NBN CUT OUT MY VIDEO BUT THEY CAN NEVER CUT OUT MY HOPEFULLY NOT CANCER (cos Optus hides children slaves from Reptilian Locale 2 in the phones themselves)
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Optus
(@Optus) reported
We're also aware that some NBN landline customers may be intermittently experiencing issues making calls on their service and are working to restore services asap.
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Greg Lamb
(@432wheels) reported
@Telstra What DNS setting should I use for 5G home modem AW1000? Every DNS provider is so slow compared to my NBN with smart modem 3. No option for manual DNS setup
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Med
(@Medicayy) reported
@slsandpet Filters Effects, Slow #NBN.....🥸
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Niall Ginsbourg
(@niall_bigscreen) reported
FFS @NBN_Australia - outage in our area impacting 20k+ households (for over 45mins) on NBN side according to ISP yet you just couldn't be stuffed putting it on your status page. How many of these people waited on hold/reset routers etc all because you didn't do this. You suck. 🤬
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Tim Norman XIV Endwalker
(@Tamaaya68k) reported
I’d really love to know why these technicolor modems boot loop when the NBN goes down rather than falling back to mobile data.
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Dodo
(@DodoAustralia) reported
@fairyoongls Most nbn™ connections take 3 to 10 business days, although it can also take up to 20 days depending on the service available, Sunburn. We'll also usually be in touch within 24 hours after the ticket has been raised. Checking if it's been longer than this? - Gwen
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CP
(@craigparsons777) reported
@Telstra NBN flapping since Friday Mt Colah. Telstra verbally confirmed NBN issue but service status says no interruptions. Update please
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Damien Johnson
(@2niteshow) reported
@VodafoneAU your tech support for nbn sucks. Ive specifucally asked for a replacement nbn modem. A hang up and multiple requests for id and currently 25 mins on the line, i still dontnhqve my request met. Btw - my calls are recorded!
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Mark Parrott
(@markparrott1978) reported
@NBN_Australia thanks a lot NBN! I am isolating due to having covid. Tech came out and confirmed that the issue is the signal coming from the street. Because he can’t come inside to get a reading he can not proceed 😡😡😡 the issue is getting from the street to the box, explain!
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Mark Parrott
(@markparrott1978) reported
@NBN_Australia He confirmed it was between the street and the box outside! Massive cop out! Could have at least made an effort to fix the outside issues!
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fairy godmother
(@heavenlyimagine) reported
22mins of my life gone 10 on hold the rest to talk to 2 people to cancel my NBN Having to explain 2x I am in hospital stuck in bed and currently homeless. Why do they make these things so difficult.
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bec⁷ ✙ ODI DAY ✙
(@bec_bec_becc) reported
A three hour planned outage in the middle of the day on a Tuesday. Makes a lot of sense nbn 🙄
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Grr rules the world!
(@FcukGogle) reported
@JessicaPerthWA @PeterDutton_MP If you think that's bad, you should see how much they've wasted on the NBN, only to give us a sub standard internet with about a 75% outreach to Aussies using outdated copper technology , worse part is that no one cares and yet it's Australia's largest infrastructure failure.
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dec
(@dec_1949) reported
@skeetafly @AlboMP @NationalFarmers stupid LNP Govt ended up spending more than double to 'gift' us a dysfunctional outdated mess of a network btw, for 15yrs, i used to own AU largest network of service agents (3,700), and manage ADSL installations around AU who do you think knows more about the NBN? you or me?