NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Rosalie Plains, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby and Goombungee.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Sydney |
Wi-fi | |
| Brisbane |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Damien Brown
(@beatdown155) reported
@deeganblake @sym_long @NBN_Australia We had to use that for nearly 4 years because NBN was always “not far away” and we never had a drama.
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Higgo
(@Higgo74) reported
How stable is your internet? Every other day I have to tether my computer to my phone (telstra 4G) for internet, despite my computer being hardwired to my router-NBN. Reset router, reset NBN box, restart computer. No permanent solution. Roll on 5G coverage FFS
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Jonathan Chew
(@jschew1) reported
@NBN_Australia Tick tock. Tick tock. Original problem lodged 25 January. Still no resolution.
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💧Georgie Boy
(@Lynny_Pinnie) reported
@garigalAnj @GregHuntMP @abcnews It’s NBN all over again. Under this Govt we get the worst Internet speeds, 63% Covid coverage and Rapists are free to ****! #ElectionNow #ScottyKnew #vaccinerorts
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Jo
(@jopereira71) reported
@telstra NBN $90 plan not such a great service when paying top dollar for supposed best plan on the market. Regular Drop outs and poor upload speed. What’s worst they are impossible to contact as always long wait cues.
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UpLateGeek
(@UpLateGeek) reported
@smh As a network engineer forced to work full time from the office since July because my home nbn was constantly dropping out, I can honestly say @TurnbullMalcolm was 100% wrong about FTTP & switching the to copper. The authors of his "strategic review" admitted they got it wrong.
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Michael Wilde
(@michael_wilde1) reported
@smh Soon the satellite NBN will become pointless to use as a lot will switch to the Elon Musk's superior Starlink network. Their fixed wireless towers are congested. If only they listened to Kevin instead of working out ways to get rid of him. FTTP is the best way forward.
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Balsam ******
(@emusandbasil) reported
@MRowlandMP And any criticism of NBN co now, the LNP say, “don’t you remember NBN co was set up by the labor govt so you should direct your questions at them”. 0 accountability, the worst.
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Greg greenwood
(@Greggreenwood17) reported
@JohnEClements @TonyHWindsor Of course it would have been cheaper @TurnbullMalcolm was doing as he was told by his overlords! Mal had no interest in providing a first world NBN. Tha LNP never do anything to make life better for the majority. They only do things to enrich their bosses!
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💧****** бот Strumpet
(@duncanbourne) reported
@MRowlandMP @TKoutsantonisMP After the destruction of education by scrapping the original Gonski plan the destruction of the NBN should go down in history as the worst thing the #LNPscum have done. Reducing their citizens to serfdom one bastard action at a time.
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Life and Larder
(@lifeandlarder) reported
@smh Months wait for installation. No service in between? Is this the 21st century? @NBN_Australia
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lin c
(@linc_tweets) reported
@Optus what is going on ? Our nbn just cut out and won’t come back. It’s awesome when you’re wfh. 😠
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Mark Alfred Clarkson
(@MarkAClarkson) reported
@MRowlandMP @fitzhunter It was never about the cost of a full fibre rollout. It was about allowing incumbent players to sell their obsolete copper based systems to @NBN_Australia for billions instead of writing them off, and allowing government to claim that they had some value.
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Higgo
(@Higgo74) reported
@au_glenn TPG. I have tried every trouble shoot I can. Tired of it. Can't wait for 5G coverage in my area, I'll be ditching NBN
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CrankyCrabs
(@CrabL0RD) reported
@HelenWornham @DanielBleakley Elon Musk just made his Starlink service open for orders in my area. The nbn is already obsolete
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Brett Gregory
(@bgregs84) reported
@Higgo74 @au_glenn Hmm I've had similar issues with TPG, goes through stages of constant drop-outs (every 5 min connect/disconnect) which might last from an afternoon to a few days. The one time they sent NBN out to investigate of course it worked perfectly
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Dr Elizabeth Stark
(@tech_is_dead) reported
also - shoutout to @TPG_Telecom tech staff who have been really helpful and were chasing @NBN_Australia to register the fix hadn't worked, even before I rang this morning
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Aaron Versace
(@AaronVersace) reported
@NBN_Australia we have existing NBN at our place and have rolled over to Telstra. Connection was booked for early January and still not connected! Telstra is blaming NBN and there is no way to talk to the NBN! This is just ridiculous! Can you please help
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I'm a Unicorn
(@woopdedoo652) reported
@NBN_Australia @Higgo74 Don't bother, they will get you to message them and then just tell you to go to your provider! They have commented on every post I've ever mentioned our bad internet on (before it improved) and not once were the slightest bit helpful.
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nbn™ Australia
(@NBN_Australia) reported
@YkEnigma Hi there, we're sorry to hear that you've had issues with your service. As nbn is the wholesaler of the network, we cannot directly raise a service request for you, however your provider can do this on your behalf to the internal nbn support team for assistance.1/2
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Marian Gedye
(@GedyeMarian) reported
N Swan calling it. Pfizer & Astra Zeneca protect against🦠. AZ useless against S Africa variant so that means opening up international borders will be a big risk. AZ less effective at protecting against variants. Mixed delivery NBN fail, mixed delivery vaccine fail, what’s next?
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zbucket
(@zbucket2) reported
@Telstra aged kids, no access to NBN, terrible download speeds, even with $1200 of external antenna i had to pay for. Why don't you have an exemption for people like us?
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Carolyn Gilholme
(@CarolynGilholme) reported
@jean15849180 Report to be made on ABC7.30 tonight. Seems most Australians will be getting the LNP NBN version of vaccine, not effective against the new variants of covid, meaning no overseas travel, and bad if the African variant makes it to Australia.
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zbucket
(@zbucket2) reported
@Telstra aged kids, no access to NBN, terrible download speeds, even with $1200 of external antenna i had to pay for. Why don't you have an exemption for people like us?
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MrMokoPoko
(@MrMokoPoko1) reported
@smh I've just signed up for Starlink. The NBN really could have set up Australia for a good start to this new digital era. The way it has been butchered has resulted in just money down the drain.
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wolf - 🐺 Neutral evil
(@pixel_morph) reported
@alexwantscoffee @firstdogonmoon @iMusing agreed - while FB aint exactly a saint our government has a track history of not actually understanding the internet.. some famous examples being ( census web, that healthcare app, data breaches.. the NBN , metadata retention ..) its bad policy by digital illiterates..
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Dhriti Basu Mallik
(@dhriti72) reported
@Grampa_Ivy I know I know. old Aussie bloke, in times of rescission. Australia has been hard hit. Adelaide the worst performing city in normal times let alone these ones. Not much to do. So let's twitter. How is the NBN, hope it is not giving you troubles Get some real work mate
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Sen
(@obsoletenerd) reported
@NanoRaptor Maybe @NBN_Australia could swap out their fiber network with this? At least it'd be faster and more reliable than what I currently get.
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Andrea
(@intouchfornow) reported
@alexwantscoffee @NickRossTech It’s maddening. Just had our 2nd neighbourhood NBN outage in 3 days. Going 5G/4G as soon as..
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Brad F
(@enfoqueluz) reported
@NBN_Australia I have the fastest service money can buy. This is not the provider, as much it is either your crap infrastructure that is already obsolete or a need for your to provide more bandwidth.