NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Adelaide, Sydney, Gawler, Melbourne, Cape Jervis, Balwyn North, Stanmore, Gold Coast, Perth, Darwin, Lowood, Ballarat, Canberra and Eden.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Total Blackout | |
| Adelaide |
Internet | |
| Adelaide |
Wi-fi | |
| Adelaide |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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FG
(@FGecolarge) reported
@NBN_Australia Telstra doesnt show an outage either.
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FG
(@FGecolarge) reported
@NBN_Australia Apparently there is a outage in this area! Please upgrade your communications!
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A.D
(@AD06236445) reported
@AdriaticoA @NBN_Australia Located in Neutral Bay also, nbn down since Saturday. Very annoying, and frustrating it has taken this long.
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Mark
(@MarkDav28417535) reported
Why Why Why, can we not get a decent internet connection. With Telstra, about 4-6 Mbps on average, sometimes less. We have a local supplier but can't get them due to line of sight issues. Can't get NBN as we are a rural property. 500 metres from housing development !!
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Meat_Pie
(@Meat_Pie) reported
@NBN_Australia just replaced my working antenna with a non working “upgrade” then told us to call our service provider to fix it, who told us it was @NBN_Australia fault. Top class service. Bet @elonmusk ‘s Starlink would have better customer service.
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SJRogue
(@PetaNotABot) reported
@SenatorHume This might actually hold any weight if you didn’t belong to the do nothing party. Ffs we wouldn’t be in such bad shape if Libs hadn’t effed us for the past decade. I remember the 2013 election was based on deficit and NBN. How’d that work out?
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FG
(@FGecolarge) reported
Are there NBN connection issues in the 2089 postcode? @NBN_Australia
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Michael Bethune
(@mikebethune) reported
@OMGTheMess @Cherob14 Off budget because it will be paid by drastically increasing our power bills, just like how the off budget NBN is paid for by being the only internet network in the world that plans to increase prices. ALP, doing the same thing over and over.
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🌻 Mae!! Guerrilla 2nd win!!🌻
(@YunfIower) reported
The nbn is so bad holy crap
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Netrunner Card Generator
(@NetrunnerGen) reported
Éljúðnir Subservers NBN •••• Upgrade: Server. 5 credits Install only in the root of Archives. Trace(3): if successful, the runner may only access 2-X face-down cards this run. X is equal to the trace difference Trash: 8 credits
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Summer vs Selfies
(@summervselfies) reported
@micromads The actual worst. ******' NBN bullshit
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FG
(@FGecolarge) reported
@NBN_Australia Hi @NBN_Australia Its the 8th of August - any NBN outage issues in the 2089 postcode? Optical fibre is down and backup wireless which is super slow - no reports anywhere but it seems to be our reality! Thanks in advance for your attention!
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TPG
(@TPG_Telecom) reported
@GI_Johan Let's see how we can improve your speeds, Adrian. Could you please confirm the Customer ID of the NBN service via DM?
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MSM-isMostlyCorporatePropaganda
(@you_me_we_today) reported
@DavidBe53174057 We built PMG/Telecom/Telstra. Then it was half sold to some of us. Then the other half. Then 16 billion paid to access tunnels for NBN. Then 10 billion for use of its copper for Turnbull’s NBN. Now we need to fix NBN. FknChrst!
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GivmePS518100
(@GivmePS518100) reported
@VodafoneAU my nbn is about 10x slower than it usual is, it’s running like ***, been doing like this for 2 days now fix!🤬
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Christian Kent
(@whophd) reported
@DavidBe53174057 @PhillipQuirk4 … and this entire “vertical integration” problem was solved during the creation of NBN Co, the benefits which last to this day: You can switch retailer in 1 hour, because the natural monopoly (cables in the ground) is governed by a non-retail operator. 4/4
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FG
(@FGecolarge) reported
@NBN_Australia In fact Telstra claim its NBN "Thanks for that, there is a known issue affecting nbn services in the area, techs are currently working to resolve as soon as possible. - Jessica"
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Google it mate! 🙄 💉
(@PaulHenry524) reported
Cursèd @telstra. Day 13 sans NBN / internet. Each day or so I go onto Chat and we go through modem power offs, resets. Endless merry go rounds. My guess is a tech visit will be the only solution. But we’re about to head into week 3. The data top ups via the modem sim are …
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FG
(@FGecolarge) reported
@NBN_Australia I have spent 90 mins or more trying to solve a problem that was not mine. This happened because NBN/Telstra are not placing this information on the website. At the moment the NBN link you recommend tells me there are no outages - true - its mega-slow! Poor info provision.
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💧Dame La dee Dah🕯
(@dameladeedah) reported
@mccarronbenson Of course they knew better! 🙄 Long term effects to your NBN service?
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FG
(@FGecolarge) reported
@NBN_Australia This reply is being written on the Vodafone mobile network - as the Telstra wireless is overwhelmed.
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Louise Ives 爱露露
(@jesuisloulou) reported
@Telstra Yep they assured me it’s ok. And it’s slow. I was told it’d be faster than NBN. It’s not!
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Maddie🐈🐱
(@maddieR_than_u) reported
the nbn isn't connected my new place yet and it has terrible reception so bought a specifically 5G mobile plan before realising I didn't buy the 5G version of my phone...
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Louise Ives 爱露露
(@jesuisloulou) reported
Some @Telstra idiot persuaded me to get a 4GX hotspot rather than connect to NBN. This 4GX is bloody useless! Had it a week. Battery dies in a few hours. Have to put device on charging life support to continue using wifi. Wonder how much commission that girl received! Not happy!
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Adam Adriatico
(@AdriaticoA) reported
@NBN_Australia I've had no NBN service since Sat morn (6 Aug). Your status page says there is an outage but does not say what the problem is or provide an ETA. Calling TPG doesn't do anything as they refer me back to you because they don't anything either. Neutral Bay NSW. Pls dm
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nbn® Australia
(@NBN_Australia) reported
@AD06236445 @AdriaticoA Hi there, sorry to hear that your nbn is still down. Updates on any nbn outages are shared with service providers as they become available. 1/2
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Stefan Rossi
(@stefanrossi_) reported
@Telstra fix your NBN and cheap modems. Rubbish service and quality
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FG
(@FGecolarge) reported
@NBN_Australia Technically the problem is not an 'outage' but it is so slow it may as well be an outage. The web page you recommended could be much better and more accurate. Covering 'roadworks' etc. This would save everyone's time - please pass to management!
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Cameron Tampion
(@unicamster) reported
@danielbowen I can't afford to not answer my phone. I seem to have lots of issues with my computer that the helpful Telstra/NBN help desks need to help me with by remotely accessing my bank account.
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NJM
(@Njm0407) reported
@NBN_Australia why is my internet down????