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NBN service status: outage reports and connection issues

Why is my NBN service not working?

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If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 75% Internet (75%)
  • 11% Wi-fi (11%)
  • 10% Total Blackout (10%)
  • 3% E-mail (3%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Adelaide, Warragul, Arumpo, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, and Toormina.

CityProblem TypeReport Time
Sydney Internet 1 hour ago
Sydney E-mail 2 hours ago
Brisbane Internet 2 hours ago
Brisbane Total Blackout 4 hours ago
Melbourne Internet 4 hours ago
Perth Internet 14 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • aphacia
    Kang Li (@aphacia) reported

    @NBN_Australia no NBN service in Cherrybrook 2126 from this morning there has been HFC replacement recently nearby was it because the project missed cutting the HFC cable for internet then caused the unplanned outage and when it is back?

  • eevblog
    Dave Jones (@eevblog) reported

    @asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.

  • BrettS69
    bob (@BrettS69) reported

    @EnergyWrapAU @BhagsNStonks The NBN lacked a clear business case, and tried to deliver a Singapore solution to a geographically different Australia. The future was wireless.

  • Lilens
    Lilen (@Lilens) reported

    @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

  • cuffs1971
    Craig Phillips (@cuffs1971) reported

    @whereisaaron @robb_j_m @NBN_Australia That doesn't work with infrastructure. This only works in a production line environment where the fixed costs are spread over a higher volume produced. Infrastructure increase as the demand goes up. More people more lines, more nodes more exchanges, more costs. Its not fixed.

  • LooksDodgy
    Dodgy Looks (@LooksDodgy) reported

    @robb_j_m Live out bush and had Satelite NBN - absolute crap - $89 pm. Telstra signal - absolute crap - $74 - 50Gig - pm. Swapped - Starlink - perfect internet and wifi calling - $139 pm - unlimited. Downgraded sim card to a cheap telstra operator - $25 pm. So total internet and phone went from $163 to $164 pm. That extra $1 quadrupled the speed and reception!

  • DoodyDarren
    Darren (@DoodyDarren) reported

    @DryFarmer24 @EnergyWrapAU The "accountants" for the NBN were spot on. The price per premises had begun to hit target right before Abbott shut it all down to put in his "multi-technology mix" crap. Most RE and battery projects hit target costs, too. You really don't pay attention, do you?

  • Ruslan11431897
    JustMate (@Ruslan11431897) reported

    @AvidCommentator Starlink is much cheaper…personally I never had NBN and can’t understand why average home user prefers NBN over starlink right now…

  • MarkSareff
    Mark Sareff (@MarkSareff) reported

    @Telstra 1 Calvert Avenue Killara. Shows nbn out. Trouble is I have low mobile data allowance and depend on wifi

  • jkdraught
    Jeremy Kouloubis (@jkdraught) reported

    @NBN_Australia outage in Picton 2571 NSW since 520am this morning, it’s now 320pm @TPG_Telecom tells me they have no further information from you guys. Not what the problem is or restoration time. What’s the story?

  • Antking1966
    Antking66 (@Antking1966) reported

    @robb_j_m Not only that the NBN unbelievably has never made a profit

  • PeterCr58710847
    Peter Cross (@PeterCr58710847) reported

    @QuentinDempster The biggest **** ups in Australia have always been initiated by labor governments the NBN NDIS the rollout of renewables in net zero and so many other **** up policies

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @un1v3rs3135 @robb_j_m i'm on slightly more expensive starlink plan, rural village, get 240 mbps down and much faster uploads than fixed wireless nbn for just $9 a month more than i paid for the unstable NBN. has dropped out once for 7 mins in very heavy rain over the last 5 months.

  • mez_spy
    Mary Spy (@mez_spy) reported

    @AjaxXanthe See if you can get extra mobile data from your provider. We had an NBN issue a couple of years ago & not sorted for more than 2 weeks. We could get additional data on mobiles or a dongle for home

  • c0n_AU
    Con! (@c0n_AU) reported

    @ItsMissShorty @robb_j_m When people refer to NBN/Internet as “WiFi” they’re absolutely Luddites or just too lazy to know what they have/need and don’t deserve any help from those who might.

  • Lilens
    Lilen (@Lilens) reported

    @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

  • sackers1
    Rory Sackville (@sackers1) reported

    @leachitup @RWBFooty @zerohanger Just remember Dylan it’s your home Internet or the NBN causing these issues.

  • macropin
    mastodon.au/@macropin (@macropin) reported

    @eevblog NBN don't have the equipment necessary to maintain their own network. More consultants will fix the problem.

  • markdavaus
    J Pipsam (@markdavaus) reported

    @robb_j_m I'm paying $99 for Gigabit, with NBN just giving me a FTTP upgrade at no extra cost. My parents paid $120 for 7Mbs a decade ago until NBN finally gave them FTTN. Price per speed on the higher end has absolutely come down in price compared to the pre-NBN duopoly.

  • leeves_chou
    LC ✝️ (@leeves_chou) reported

    Proof of occupancy – this document request is another interesting thing. To ensure the application is from a real resident at the property, NBN sometimes needs proof, like a lease contract or water bills that match the applicant's name and address. However, this process can really delay provisioning. ISPs can check if the LOC ID is empty and see that no service is connected; they could just sign the customer up. If there is an existing service and the name on file doesn’t match, send a message to the new customer that provisioning is stuck for xxx reason. If the name on file matches, they can just hook them up. The process could be so much easier!

  • sjharris
    Stew Harris (@sjharris) reported

    Hey @Aussie_BB, why have you charged me today for a cancelled NBN service????

  • some0nethere
    some0nethere (@some0nethere) reported

    @OMGTheMess I am an EV driver, but I do not think others should be paying for it. Perhaps if the government invested in standing up a government owned charger network that had a sound business case and sold it later, that might be ok. However, that was what NBN was supposed to do with internet...

  • BluntHonesty4
    BluntHonesty 🇦🇺🤝🇮🇱 (@BluntHonesty4) reported

    @trsrpc For context. Australia's NBN is still be rolled out years after it was sold as the best thing ever... Yet many have incredibly unstable internet or none at all.

  • Prowerock1
    peter rowe (@Prowerock1) reported

    @AvidCommentator I have abandoned NBN. Service is atrocious as it is mediated through the Telcos. You can’t get to an NBN tech directly. They cancelled five appointments made for me via Telstra saying not an NBN problem. But it was just like the other three times. Now have Telstra 5 G. So simple

  • AIproject6
    My handle was funnier when it was less believable. (@AIproject6) reported

    @wilburston @robb_j_m I highly doubt any satellite service is better than NBN unless you're literally not in the coverage area.

  • ezzh_
    Ezzeddine | عزالدين (@ezzh_) reported

    @m1nhaxo That’s garbage in a family household lol nbn is so terrible

  • Chyoung1
    Chris Young (@Chyoung1) reported

    @SandyXiaotong Don't ever forget the NBN.....this fool decided that fibre to the house was stupid and uses old phone lines.....some people experienced dial up speeds! It's still be worked and now over $50 billion!

  • CarmelFay
    Carmel Fay (@CarmelFay) reported

    @robb_j_m Starlink. Prior to that we had a satellite connection through the NBN in our rural area which was a bit of a nightmare. They brought in this 'fair use' clause that if you went over a certain amount, you'd get suspended, but it was never terribly clear if you were approaching your limit. It was a rolling limit. I don't know if they still have it. Probably. And then our plan, the larger one, was removed and we were put on some weird sort of plan that gave us no real allocation where we couldn't even watch youtube. Really shabby way to treat customers. Starlink is reliable, has good speeds and no limits on usage, and we never get throttled. It's about $135 a month, but we're happy to pay. We'd never go back to NBN.

  • ScarabOfficial
    Scarab (@ScarabOfficial) reported

    Wow... #Starlink have dropped their price to around 1/10th of what it was, to try to attract customers in Australia, who are mainly, of course, on the #NBN. And for the first four months it's even cheaper than that, during their current promotion. Just a shame it's so slow.

  • jamesladd
    James Ladd (@jamesladd) reported

    @iinet is there an internet outage in Victoria (nbn)?