NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Perth, Adelaide, Brisbane, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba, Dubbo, Central Coast and Penola.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Shane
(@shanelord) reported
@simonhackett @gusworldau @NBN_Australia Indeed! If NBN can run FttP for me I’ll likely switch back. Problem is because they didn’t ask us in advance of rolling out FttN, they never found out I’d be a target for gigabit internet. Would’ve been cheaper to do it right the first time. I would have paid.
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Lady Seopirath
(@seopirath) reported
@printfJess Multiplexing you can run more than one service off the nbn box and hand up to 4 different providers
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Warde Macintosh
(@MacintoshWarde) reported
@sallymcmanus @jackbollocks @DodoAustralia The entire NBN is ****. Among the worst in the developed world. Drop NBN altogether and grab yourself a 5G home modem
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dhh
(@dhh901) reported
@Telstra Unable to get connection to NBN because of a HFC hardware shortage, ISP support unwilling to give an ETA despite the website giving me one for months away, ontop of this, the fallback 4g service is data capped making the service all but unusable.
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Jessamy Ross
(@JessamyRoss) reported
Another day, another shitty customer service call with @iiNet trying to get someone to run a cable from the street to our existing @NBN_Australia box and modem. WE DON’T NEED A CHIP JUST GET SOMEONE TO RUN A CABLE. Could you be any worse? Solve it today or we cancel
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Peter
(@psg_au) reported
@andy_penn @Telstra OK Everyone ENOUGH. Andrew, you are supposed to be the CEO. Time to show you ARE a CEO and sort out this **** with @NBN_Australia. Its CRAP they way NBN keep blaming the issue back on the Telco, when it is clearly their problem but don't want to fix it.
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Lorraine Hyde
(@HydecomLorraine) reported
@sallymcmanus @DodoAustralia And yet they have priority service with NBN. Got my Telstra NBN cut off immediately when they put in an application for a person who provided my address to have a service connected without my authority or permission. No landline, no internet since 2nd Feb. Hours on phone no luck.
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Bono
(@bonofied88) reported
@TPG_Telecom is your service down in 3131? My NBN has not been working for 2 days now?
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nbn™ Australia
(@NBN_Australia) reported
@Ozziebon Hi Edna, that sounds very frustrating. Sorry to hear that you're experiencing these issues. You'll need to raise this with your provider, as they manage your services. They have an internal nbn support team they can request assistance from on your behalf, if required. 1/2
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Matt Bruce
(@onemattbruce) reported
@TPG_Telecom Guys, have had NBN dropout issues all week multiple times a day - 3931 - are there local issues?
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💧David Ashton
(@w0mbatus) reported
@sallymcmanus @DodoAustralia Try living in Nth Qld where the only service is NBN satellite, average download speed this week 6.08 download, 1.06 upload, despite the fact we pay for the highest speed available on very rare occasions we get the speed we pay for
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Peter
(@psg_au) reported
@Telstra - You can get SOMEONE to RING me about theses issues. I have NEVER Received the line speed you have promised & with the internet being down more this week than it has been up, I've had enough. Please arrange someone to REFUND my internet costs since moving to the NBN.
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Paradoxycal Jack
(@ParadoxycalG) reported
Sorry guys, modem did not fix the issue. Will be speaking intently to my #NBN provider once I've waited the 45 minutes to speak to tech support. No further streams today. :-/ #TwitchStreamer
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Woods
(@uglykiddave) reported
Hey @Telstra i need help with my NBN. I went through troubleshooting days ago, was told i need a technician visit, someone would call me back in 2 hours & 5 days later, still no call & now basically unusable internet. Tried the app & Codi. Utterly pointless. HELP. ME.
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🇦🇺mikeaubrey🏳️🌈
(@mikeaubrey2) reported
from
Sydney, State of New South Wales
@sallymcmanus @DodoAustralia They're all the same it's the second rate NBN service the LNP have offloaded on us
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John Turner
(@JohnTur63967925) reported
@sallymcmanus @DodoAustralia I had no NBN all last weekend. Impossible to contact them as they don't man the phones on weekends. If it was for a planned maintenance outage, they should have informed their customers.
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Dan hates your freedom
(@RealPhilGold) reported
@jwhandley17 @DavidSligar lol at "universal" anything coming from Labor, it will be a mish mash of poorly funded service providers much like the early NBN rollout
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Deus Abscondis
(@Deus_Abscondis) reported
@elenaevdokimov7 3rd world NBN. Rain knocked out network :(
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Paladin 🕹
(@whoispaladin) reported
@hexsteph Yay! After your ongoing issues getting this to happen, it must be such a relief. We just had an NBN tech out today fixing our FTTC. Back on the information superhighway!
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g Sullivan
(@GGandjmobile) reported
@andy_penn I bet all the 🤡 thatmeant the Company required “a turnaround “ are all still there or got huge payouts. You must be stupid Andy. I’ve spent two weeks trying to get my NBN connected.Transferred over and over and today get asked “Have you plugged your modem in?” FFS Andy resign!
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OBY83
(@CoreySadler) reported
@hexsteph Congrats Hex 🥳 , I cant wait until i can get FTTP at some point, FTTN is so unreliable and was a terrible idea it was implemented. @NBN_Australia 🤨
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bridget boson
(@bridgetboson) reported
@LaniRefiti @NBN_Australia @SpaceXStarlink Good! #Skymuster is unreliable, constant maintenance, hours long resets, crap customer service, no warnings of scheduled shutdowns... etc No internet here for 13+hours, re-boots aren't working, retailer won't answer the phone. Skymuster is pathetic, intermittment service at best
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nbn™ Australia
(@NBN_Australia) reported
@gusworldau infrastructure provider, we may evolve our network over time to better serve our customers. This could affect the requirements to change the nbn™ technology at your premises, which means that if you apply for a quote for the same address after today, you may be 2/3
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P
(@P87794158) reported
@MifWhy @geoffrey_payne @abcnews **** i thought that was about the nbn
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Ross the Refactorer 🏳️🌈🇦🇺🀄🐇
(@EnsignR) reported
Also the 4G is quite reasonable here and some of the pits in the streets are marked NBN / ELEC, to I guess they didn't get lumped on terrible wireless or Sky Muster.
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Jase
(@uplatewithjase) reported
@misanthropic_2 @peggymel2001 The only reason the #LNP slowed the NBN down was to try and keep Twitter in the dark ages.
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fukthewaterbringmewine
(@nahmateallgood) reported
@Telstra_news ******* #telstra #******* #nbn down again!!!! ****
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Michael Pearson
(@mipearson) reported
Cable at the end of street draped over a tree seems to have been finally rectified by @NBN_Australia. However, sync is still at 22mbps, whereas for the first six months it was an almost constant 75mbps. Have had a NBN tech visit. Service still "in SLA", technically. What now?
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Marion Groves
(@MarionGroves) reported
I have a horrible feeling the Morrison government is going to stuff up the vaccination rollout so royally it will make the NBN debacle look like a minor mistake. Please @ScottMorrisonMP I beg you to prove me wrong. #auspol
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Boz
(@bozwhite) reported
@miller_c_j @Ausdroid With nbn installers one excuse given was their system was down. They would automatically allocate a time and date of a weekend. Cancelled but they said system down. I said not available as I volunteer at wheelchair sports on weekends (this was pre-covid)