NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 28: Problems at NBN
NBN is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Perth, Sydney, Melbourne, Gold Coast, Brisbane, Toormina, Junee, Portarlington, Geelong, Thirlmere, Hobart, Newcastle, Colac and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Wi-fi | |
| Perth |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Harleigh Venables
(@harleighv) reported
@telstra I have spent 30 hours in a loop with chat support who have done nothing to rectify an issue with my NBN. I need a replacement box due to lightning strike frying it. Simple stuff. Instead, support has done nothing but go round in circles. Help!! I’m at my wits end.
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Monica Buchanan
(@MonicaB14750640) reported
@TurnbullMalcolm @RBReich This is the one that gave us garbage NBN.. he will not be remember for anything good.
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nbn™ Australia
(@NBN_Australia) reported
@michelwo If there isn’t anything listed here, we recommend raising this outage with your provider, who will be able to do some troubleshooting an, if need be, they will log a case with their nbn support teams on your behalf. 2/3
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michelle
(@michelwo) reported
@NBN_Australia What’s happening in Balmain 2041. ?There is an outage no internet. How long until it will be fixed?
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Boxcar
(@boxcar808) reported
@NBN_Australia @TPG_Telecom Glebe exchange down, expected for 7 hours...no warning, seriously how the f@ck does #auspol expect to deliver ANY kind of future for his country with garbage infrastructure.
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James Worrell
(@jamesworrell) reported
Support at @Telstra you should be ashamed. Rang 132000 to order a new @NBN_Australia modem (fried from lightning, wouldn't have happend with FTTP btw) - what should have been a 3 or 4 min call call took 42 mins (so far) and yet still couldn't get an order in - server issue.
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Carolynn Skye
(@Carolynn_Skye) reported
@retrogaming346 @comcast Our internet here is **** too, sucks you only have the one option. We swapped to 4G for our home because it was seriously the best option we had and costing like $10 more than NBN was
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nbn™ Australia
(@NBN_Australia) reported
@DebraBondDesign Hey Debra! Sorry to hear this. We know how frustrating appointment cancellations can be. All appointments are booked and managed by your provider and their internal nbn support team. 1/2
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Stirling
(@50_Billion_ppl) reported
@jamesworrell Damn, we might have had something like that near by, but no power out or anything, all the lights on ours is still going but Optus is telling us it's a nbn problem so have to wait for them to do something about it
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💧 The Noisy Toaster Villain
(@indica2007) reported
after looking at many weather services i think this cyclone just gonna bring a lot of wet not much wind here i dont think but my net is reliant on satilight and dies in bad weather dont stress if i go offline its the nbn not me floating down the creek
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Tony
(@tonyvibo) reported
@grissomsladybug Ok, so maybe it's not the router, but if you think your not getting the speed you are paying for, keep on hounding your service provider till they fix it. On any NBN service you should be able to stream games.
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NBN | National Bloxburg News
(@BloxyWeather) reported
NBN will sadly make the decision to close down today. Here is the timeline. 1/17/2021 - Shutting down website, and banner/bio changes 1/18/2021 - Officially Shut Down, BloxTime Hotels becomes new account name 1/21/2021 - Website will be finished, and hotel work will begin
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Doug Bowles
(@Itsbeenreall) reported
Trying to upload the film my daughter and I made. Finally got it finished and like the end result. My internet speed is like watching paint dry. NBN sucks. I'm going to employ mice on a wheel and get the speed I need.
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Dylan Johnston
(@dpjohnst) reported
@michelwo @NBN_Australia Still down...
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The Tangent Queen
(@cathybraypoet) reported
@Optus my nbn Optus wifi has been down all morning in birchgrove 2041
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Blue (18+ only)
(@OneBlueUmbrella) reported
Hey @Optus I’ve spent far too long trying to cancel my NBN installation appointment and I STILL keep getting notifications that someone will be here tomorrow. I. WON’T. BE. HOME. You’d better not charge me for this appointment which I NO LONGER WANT OR NEED.
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SPNIMPALAGIRL - #SPNFamily - #VicsDoItBetter
(@trampanya) reported
3/3 My new provider has already couriered my NEW & FREE (Foxtel wanted $149 for the shittiest) modem to me and the NBN tech will be here 27 Jan. Home phone & all energy is now with them and my monthly costs will go down quite a bit, once I've paid all the up front bills.
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Drew Keenan
(@drew_keenan) reported
@NBN_Australia "Our" NBN system is incredibly dysfunctional and broken. How did we create a system devoid of accountability and which puts the end-customer last?
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Fiona (@tiffinbitesized)
(@WeRWorld) reported
@WeAreBrisbane So no NBN where you are? That’s bloody terrible! What suburb.
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ＶＩＢＲＩ＊
(@akibacore) reported
WHY DID THE INTERNET PROVIDER PUT TAPE OVER THE NBN PLUG I DIDNT EVEN NOTICE TIL NOW NK WONDER IT NEVER WORKED
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Debra Bond Designs
(@DebraBondDesign) reported
@NBN_Australia Please tell me why my appointment to repair my NBN was cancelled without warning last night & now I can’t get someone for a week? Absolutely appalling customer service, and you’re killing my business which can’t operate without internet 🤬
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Harleigh Venables
(@harleighv) reported
@50_Billion_ppl Nbn box is completely dead, no lights. I have the Telstra Smart Modem which falls back to 4G so thankfully I managed to get that working yesterday. Potentially yours has done the same which could explain slow speeds? See if your NBN box is illuminated.
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Marie Perold
(@Marie_Perold) reported
@NBN_Australia is there an issue in Cremorne? NBN box showing not online
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Boxcar
(@boxcar808) reported
trying to complete a job application, 10am on a Monday morning and #auspol's utter garbage @NBN_Australia drops out...beyond pathetic. its just not reliable.
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Drew Keenan
(@drew_keenan) reported
@NBN_Australia I did all the troubleshooting & confirmed with my neighbours (on different providers) of the upstream problem only to have my provider book a time for you to come to our individual residence. This is utterly illogical.
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TPG
(@TPG_Telecom) reported
@IanRoyall Hi Ian, as per NBN Co, the copper cables will not be disconnected as long as you have a pending NBN order, which means that your ADSL service will not be disconnected until NBN service is not yet installed in your address. -Mel
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Fiona B
(@grissomsladybug) reported
So, here's cheers to the Federal Government who ****** up the NBN to the point where I can't even play a basic game like Minecraft online properly because I'm stuck with stupid FTTN. My friend in a town with about 500 people gets better speed on fixed wireless...
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Optus
(@Optus) reported
@informationarc Hi there, Adam. Sorry to hear about the NBN issues you're having. I've had a look at Balmain NSW 2041 and was unable to see a reported outage. I'd be more than willing to take a closer look into this if you send us a DM with your full address or account no - Nard
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Sarah Alice | Fire on the Horizon
(@Sarah_Alice_X) reported
@MifWhy @jonkudelka Do you have the NBN down there yet, or is it still dial up?
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Drew Keenan
(@drew_keenan) reported
@NBN_Australia It is too much to expect some degree of proactive network monitoring and troubleshooting rather than relying on customers to report issues via their providers?