NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Mile Bridge, Adelaide, Sydney, Melbourne, Brisbane, Sunshine Coast, Perth, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba and Dubbo.
| City | Problem Type | Report Time |
|---|---|---|
 Mile Bridge |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Total Blackout | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Liammm ♥️ 🌈
(@callmeliam_) reported
thanks for costing me 1.7 mil in runescape for my internet dropping @NBN_Australia i have raised multiple tickets with my isp, many of which people have claimed there is "no issue" yet this is happening EVERY NIGHT!!!!!!
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Ⓢⓤⓔⓑⓢⓐⓚⓤⓛ 🚀🌑
(@SPripanapong) reported
@SpaceX The hardware price is somewhat ok with the discount but the cost of service still way too high than competitors here (national broadband network or NBN) for regular home user. Probably more beneficial for maritime, very remote location or on RV in remote region.
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Abiodun Bolarinwa
(@Atoba1168) reported
@NBN_Australia .....to enable connection. I have already paid $300 dollars as required. Can the NBN team get someone to come and look at this pit issue as I have no internet at home for the past 2 weeks.
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pimento 🌈
(@pimento) reported
@danieljbaird i'm still with them, but i've not had any technical issues to test them lately. also they do PPPoE VDSL for NBN and $10 static IPs, which suits my silly setup.
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Simon H
(@simon300376) reported
@iiNet been waiting on phone for customer support for nbn/hfc service outage in Balmain, NSW. Been over 35 mins now! What ever happened to good iinet support in the evening.
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Hill Cloud
(@cloud_hill) reported
@AndrewGeeMP @NBN_Australia Andrew Gee FYI NBN refusing to acknowledge large outage in Canowindra district. People without NBN wireless for 6 days now. Trying to recover from floods and NBN saying there is no problem. Bureaucracy at its worst.
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Shane Bryan
(@ShaneBryan_IT) reported
@Telstra Nah no thanks. I reboot the router & the NBN box and if it doesn't come back, it's clearly a network issue. Last time I let support talk me into troubleshooting on the router, they convinced me to do a factory reset and it didn't come back online. So pass.
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David Pocock
(@DavidPocock) reported
NBN Co aren't 100% sure (but will find out) about all the factors that make the ACT more expensive than anywhere else, but think the main issue is local laws that govern access to poles, as well as problems with ageing polls 🤔 Hopefully issues we can work to fix.
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Sumhairy_dad
(@Sumhairy_dad) reported
@NBN_Australia strike again. Two days with not internet. Internet has been out since they done upgrade to our network.
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Leon 🇦🇺 リーオン
(@Leonkh99) reported
@soulwillin97 @__negg Poor NBN...
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Maggie Harriss
(@baciamoadesso) reported
@MacBadger333 @Lysis21810865 @NBN_Australia I'm waiting for 5g or a good satellite service.
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The SpookyxSpice Project 🎃 👻
(@spo0kyxspice) reported
@TPG_Telecom There were multiple tweets made to TPG about outages in different states, and @outagedetect was reporting multiple state outages too. The fact that a few of us lost internet/NBN for hours last night also proves there were issues lol
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🔔- Tingeling -🔔
(@tingeling_au) reported
Jesus the NBN is a load of crap!! 🤬🤬🤬🤬🤬
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Hill Cloud
(@cloud_hill) reported
@NBN_Australia It’s more than that - you still haven’t acknowledged the outage on NBN Wireless effecting a large area. Sending techs to our homes isn’t helping
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Abiodun Bolarinwa
(@Atoba1168) reported
@NBN_Australia I have been trying to connect my new home to the nbn network. My internet provider has invited the NBN technicians twice . They came and told me that they can not connect me. That the builder did not conduit cables. But builder said NBN didn't install pit....
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steve pyrros
(@stevepyrros) reported
@Telstra a business we support has had its prime number disconnected and forced to reapply as a new service! NBN cutover has cost the business dearly with no INDIAL FOR 6 MONTHS. Indial is working and the Primary has been disconnected. Every time I call my stomach turns.
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AlbosDeadMum
(@AlbosDeadMum) reported
@criprights I guess the upside dearie is I’d get to give you a big hug up here. But the downside is our NBN is quite spotty and you’re better off earthside holding my son’s feet to the fire, no matter how hard it feels at times. As awful as it always seems, one day it’ll be better xoxo
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Juge
(@Jugeyfruits) reported
@ShaneBryan_IT @Telstra @NBN_Australia Give Aussie broadband a look instead, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438.
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Entrust ICT
(@EntrustIct) reported
Please be advised that an upstream carrier is experiencing an outage that is affecting some Entrust ICT NBN services in the Tullamarine POI. The upstream carrier is working to resolve the issue and we will provide updates as they become available.
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Tao de Haas
(@TaodeHaas) reported
@LaLegale @TurnbullMalcolm Funny that! I also put questions to Malcolm why he set AU back centuries with ‘his’ copper NBN. Would love to see Malcolm come clean who was really behind that terrible decision (being polite). Keep dreaming Tao! #auspol
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Aaron
(@promythyus) reported
@DavidPocock Grand Central Towers is not connected to NBN and iiNet has a monopoly on internet service. It was built during 2019. How does this happen?
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LachlanB_ 🌏✈️🏈🏏
(@LachlanB_) reported
from
Sydney, State of New South Wales
@Lachlan_Mc That's my issue. Signed up to NBN contract when it (finally) arrived in my area, but now 5G is available it's actually way faster than my broadband. 🙄 Not sure how or who offers a big enough data package to allow streaming on the 5G mobile network. 🤷
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Adrian Joseph
(@AAAAAdrian) reported
@AlboMP No Albo. Taxpayers are investing in them rightly or not. Judging by Labor’s past performances, and the abandonment of renewables in some countries now, looks like another disasterous scheme that will fail like the insulation batts and NBN.
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MyRepublicAU
(@MyRepublicAU) reported
in order to establish a connection to the nbn network. This article pertains to a new process for HFC NTD's.
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Hill Cloud
(@cloud_hill) reported
@NBN_Australia LOL techs driving around replacing all our antennas because NBN says no problem in Canowindra. New antennas not fixing the problem. Sheer incompetence. NBN fix the wireless in Canowindra!!
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Maso
(@The_moral_mason) reported
@NBN_Australia Hi Chris, I want this antenna under my roof. I don't want it visible. I understand it's "nbn assets" or tax payer assets, but i've not done anything to the asset. Just relocated it on my assets. If this is a problem with NBN, i'm happy to relocate your assets outside my gate.
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MyRepublicAU
(@MyRepublicAU) reported
FAQ : Everything you need to know about the NBN HFC Self-Install Kit A Network Termination Device (nbn™ NTD), sometimes also known as a Network Termination Unit (NTD) or an nbn™ Connection Box is the device installed inside your premises that your router plugs into,
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whatever
(@hot_klaus) reported
@NBN_Australia You are actively supporting the tearing down of democracy and the installing of fascist dictatorships and elimination of basic human rights and freedoms. You are therefore blocked.
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Entrust ICT
(@EntrustIct) reported
Entrust ICT would like to advise the NBN outage affecting some services has been rectified and all services should now be back online. Please reboot your CPE if it hasn't automatically re-connected.
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Hani Iskander
(@Hani_Iskander) reported
Hey @MyRepublicAU. Changing plans for customers is not an online option, and doing it via your stupid chat box takes ages. You are happy to sign up new customers in quick smart but make it difficult once they're locked-in. I guess you are not the only NBN retailer 🙄 Rating: 3/10