NBN Outage Report
Why is my NBN service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 20: Problems at NBN
NBN is having issues since 05:40 PM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Sydney, Adelaide, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Perth, Rockhampton, Katoomba, Dubbo, Central Coast and Penola.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Tomlinson
(@virgotweet) reported
@Shorty368550310 Good Afternoon Shorty, our NBN at home is down today, laptop & desktop not working, hopefully our internet provider can fix the problem soon.
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TheOnlineNinja
(@Ninja1Online) reported
@CapMothy @NBN_Australia Apparently they have a problem with something in their system and the problem is occurring with everyone, no idea when it will be resolved
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Stuart Tomlinson
(@virgotweet) reported
@randlight No, but I am having trouble with NBN broadband today not working
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Thomas Parkes
(@_thomasparkes) reported
@bradwolski Insane, phones/NBN so slow!
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Matinée Session 🇺🇦🇮🇪☘️🌈
(@Its_simple_73) reported
@AndrewBGreene @Optus @ASDGovAu And when did it happen? Our internet was offline for a couple of days this week, and magically restored itself without any notification from Optus. NBN box was working fine, it seemed like an Optus related issue, but no one knew anything about it.
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Gaby tannous
(@Gabytannous3) reported
@7NewsSydney Fix it fuckwits my nbn is **** and slow
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🐝CharmsVic🍩🍩
(@CharmsYahoo) reported
@1RossGittins Need to change how we measure the economy and RBA ACTION interest rates incr BIG fail FIRST Abandon notion of Trillion $ Debt Take Pandemic expenditure OFF BUDGET like War, regime Change, defence exp submarines or NBN - use ESG accounting as well as $ Then Budget becomes real
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hax-418
(@hax12316) reported
@TPG_Telecom I just had the most traumatic experience trying to connect my customer to the NBN. The hours we have spent with incompetent support it beyond words. We have evidence of manipulation and would appreciate if anyone e could help us lodge a complaint.
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Bell3vueDam3
(@bell3vuedam3) reported
@FlipConnectAus is your NBN down in Sydney? My Nbn is not working !
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ramona quazzola
(@r_quazzy) reported
@independentaus @TonyHWindsor @paulbudde Regrets are a bit late isn’t it? Thé after sales service we received since this bloke took over was so shabby. Things have never been the same since David Thodey left & I haven’t forgotten. #Telstra #NBN
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David Sivaraj
(@davidsivaraj) reported
@MRowlandMP @NBN_Australia @VodafoneAU how rude and arrogant does an organisation need to be to treat customers like idiots? Whose paying for my time wasted? Cust. Support tells me to disconnect my NBN box to make sure the technician actually turns up! What the hell?!
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Tennkay
(@Tennkay1) reported
@BugKilla3 @Optus @RunnerSA18 Nationalised? Why on earth would that be the solution? Because the NBN was such a roaring success? Hard NO.
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Martin Hodgson
(@MartinGHodgson) reported
@Telstra @Adam_CF Tathra here, and also no NBN and impossibly slow 4G
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Adrian Cantrill
(@adriancantrill) reported
@carniaux @Aussie_BB @NBN_Australia 240 ish up and down (which is what I'd expect as the max of this connection) - no local shaping yet. I'll be upgrading to 1gig / 1gig on Monday, giving it a few days to baseline.
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Cait @ Crying in the shower
(@Cait27536782) reported
Internet is an important utility. Absolutely absurd that @NBN_Australia can take days to fix an outage with no ETA.
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Suhan
(@SathushkaS) reported
@CabaiPanas @MyRepublicAU Lmao they are literally quoting what’s on the NBN website. I only got the true extent of the problem after this Twitter post. A mam has the right to know what’s happening if he’s paying well over $100 a month for his connection.
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Wade
(@staticsan) reported
NBN ad on Facebook. Lots of complaints about service. Poor social media guys trying to answer nicely but they really need to make those in charge of the company sit down and read it all.
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Adam
(@Adam_CF) reported
What’s up with the NBN on the South Coast of NSW @telstra? Hearing that there’s an outage in Tathra.
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Jeff Gao
(@weaponizedFOMO) reported
NBN is down - again. given that it's a public holiday, this leads me to suspect that our broadband internet is powered by armies of minions on ellipticals. stop peddling, lose service.
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Mark Davis
(@MD82NI) reported
@NBN_Australia help me out. How can I tell if one of your staff are actually phoning me?
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Willtech
(@Willtech101) reported
Currently performing an increased reliability upgrade. We are doubling our PHP server infrastructure to allow service on one while a second continues to serve. Other reliability issues include instability of business grade NBN and to alleviate we are installing a backup service.
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MyRepublicAU
(@MyRepublicAU) reported
@SathushkaS NBN had just resolved the outage affecting your service in the area. Please restart your modem. Thank you. Regards, Lauren
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Stuart Tomlinson
(@virgotweet) reported
NBN is not working again on desktops #NBNFail
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David Sivaraj
(@davidsivaraj) reported
@MRowlandMP @NBN_Australia @VodafoneAU I have asked for many weeks for my NBN connection to match the speeds I have been paying for. 2 appts and the NBN never told me they cancelled. I waited 2 half days for a technician. I have a third appt. Why the NBN treat me like a fool?
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TheOnlineNinja
(@Ninja1Online) reported
Hey @NBN_Australia when is my internet going to be back I have not had internet since yesterday a few days back it was complete fine but not is not working for me in Australia NSW Penshurst 2222
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Neil White
(@stigfinnaren) reported
Ordered #StarLink and had it 4 days later and is performing very well. The NBN satellite service was rudimentary at best and Telstra 4G poor to ok.
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News Bingle
(@NewsBingle) reported
Monarchists with slow NBN internet speed are concerned this morning after finding out the Queen is quite ill. #QEII
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jd 🇦🇺
(@jd_koi) reported
@AndrewBGreene @Optus @ASDGovAu So I couldn’t get a status update for NBN outage in my area without going through a full ID process that I thought was overboard because all I wanted to know was when will the service be restarted! No chance till I confirmed code to email DOB,account number. 1/2
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Mothy 𓆏
(@CapMothy) reported
@Ninja1Online @NBN_Australia It's down in NSW 2540 too. I wonder what's going on.
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Stuart Tomlinson
(@virgotweet) reported
Our NBN is still down and I have no internet service on our desktops. The good news though is that I have got my laptop back online this morning and it is working fine now.