NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (76%)
- Wi-fi (10%)
- Total Blackout (8%)
- E-mail (4%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Perth, Sydney, Kincumber, Ballarat, Rosalie Plains, Adelaide, Hobart, Arumpo, Townsville, Wollongong, Dubbo, Croydon, and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 4 minutes ago |
|
Brisbane
|
Total Blackout | 19 minutes ago |
|
Melbourne
|
3 hours ago | |
|
Brisbane
|
Internet | 9 hours ago |
|
Brisbane
|
Wi-fi | 13 hours ago |
|
Perth
|
Internet | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Leo Puglisi (@Leo_Puglisi6) reportedUnfortunately @6NewsAU won’t have live by-election coverage tonight (NBN issue) but this is a great thread for Farrer We will have reporting later in the night once results have been reported!
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Max (@diss_presso) reported@BrowntownBrew @robb_j_m In some cases. They would pay Telstra to use the pits, or Telstra itself would install fibre. This is an issue all over the world. We’re simply trading one monopoly (Telstra) for another (NBN). But there’s nothing to stop another company in theory from running their own fibre in dense areas - but not now of course, as they wouldn’t be allowed to undercut the NBN (hence the stupid NBN has actually made it so internet cannot be cheaper than how much they say it should be - law of unintended consequences - now the law is literally making cheap internet illegal).
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Scott 🇬🇧🇦🇺🇺🇦 (@skinthent) reported@ruicharadrius If your wifi is bad, get a different AP. It is exactly the same wifi standards used globally. Or do you mean your internet connection? That isn't wifi. I have FTTP NBN. It works fine.
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Kathy Mewton (@tatduckum) reported@Cranky_Old_Guy @aaronsmith I guess the huge debt Libs left , this will help . Explain how would you pay off the $1.2 B debt Libs left On top of that your buddies left $350 B AUKUS NDIS out of control NBN blowout Robodebt debt Snowy blowout $31 B Inland rail blowout I will wait for your solution
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Aussie Kaiser (@Ladwiththebrew) reported@Ben_Davison1 Education has gone to ****, roads no different, rail basically doesn't exist, NBN is a worthless attempt at 30 yr old tech, electricity and gas is expensive, refusal to build any water infirstructure. The law was subverted decades ago and civil society doesn't come from gov.
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JILL (@1Swinging_Voter) reportedWOW. Was that Mike Kaiser perched up next to that Murray Watt snot from #QLDPOL at #ESTIMATES today? WOW still got his snout in the corrupt Labor trough. Remember he was handed that NBN job by Stephen Conroy no application needed. WTF is he doing now on the public **** #CANBERRA
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Steve (@JarOfSteve) reported@algorithmsayshi Tried clearing app cache ? Could be using CGNAT as well. Getting a static IP from ISP could fix the issue. Also, you could try turning off the NBN box for twenty minutes to see if you can pick up a new IP that's not flagged.
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Erick (@Erick0341) reported@KathleenWinche3 NBN, **** happens when you’re stupid.
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Green Tree (@TreeGreen2933) reported@robb_j_m I got nothing, NBN has killed all the independent providers that serves my community. I now get about 10mbps max through the mobile network if lucky.
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Stuart the Catman (@CatManSturty) reported@algorithmsayshi Seems to be a common issue with the NBA league pass and NBN providers sadly.
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rompa82 (@rompastompa82) reported@colonelhogans Where were you when Murdoch donates to the major parties to buy things that help him.. look at the nbn fiasco ended up costing Australians billions but they did as he wished..
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𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported@eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.
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Tulip 💐 (@cutelipsxx) reportedWhen I went into the carport, the light was on, the power point was turned off and the ethernet cable ripped out and the port was broken. He had taken the cover off the NBN box and that's what woke me up- when he was putting it back on. Pretty sure he was looking for a spare key
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💧Marilyn (@Marilynrules1) reported@TolsonKiefer @stevehearne7 @arbsmichael According to AI: The Australian Government has poured a total of approximately $35 billion into the National Broadband Network (NBN) through equity investments and capital injections.
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P J Bird 😷 Vaxed 🎶 🌈 🇺🇦 🇯🇴 🏴 (@PJbird_01) reported@suzanne2222 Another LNP disaster just like the NBN has cost Aussies billions to fix
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GregM (@Gmeister67) reported@WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink
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Charlie (@charlietech) reported@gav_mck I ran into that with my uncle in Maleny. The crowding for Starlink meant no space. He has it now (waited in que like every1) but its why NBN are pushing their service to market asap with Amazon leo. At least you have options!!
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Jonathan Wilson (@jfwfreo) reported@GamewithDave The only network connected devices I own are my Windows desktop PC, my HMD Pulse+ Android phone, my ISP-provided TP-Link router and my ISP-provided NBN FTTC NCD modem. I refuse to buy any of the "smart" crap.
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Testflight (@_Testflight_) reported@Wizardgames15 Oh it's real bad, even just on the coast out of the cities it's still not even fully NBN yet
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Gibbo (@DamnImDeadAgain) reported@news_australian No way he gave a sub par NBN service and every thing that he touches turns to crap
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Reid Fowler thepastoraleye (@Rwmfowler) reported@grok @prx75400417 @Gentleman_Ways Grok may be wrong. The North By Northwest suit was a lighter grey, 3 button, and he never wore a collar pin in NBN.
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koi (@itkoi) reportedvodafone better send someone out to fix my nbn box i swear to ****
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SydneyCityTV (@SydneyCityTV) reportedA pity I didn't see how tonight's Dalts report played out on NBN News, would've been rather funny if Natasha Beyersdorf (who I think may have even worked alongside Kevin at Prime Tamworth, but I'm not 100% sure of that) made a "I think I've seen Kevin on another network" quip! 😜
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Kathy Mewton (@tatduckum) reported@thatreviewplace @MarkDiStef You were complaining about the budget not helping housing . It is And if you support ON / LNP you have no right to complain about debt / deficit Your side left Oz with over $1 T debt NDS in crisis Snowy blowout Inland rail , $45 B Robodebt NBN blowout $350 B AUKUS
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Jordan Wardle (@JordanWardle5) reported@theinfradev @ruicharadrius I'm not revising history. The plan was fttp everywhere, with Telstra and optus copper being bought out to move them to the NBN. The copper was never going to be used for the NBN. Look at the Telstra definitive agreements from 2011.
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Brian Loffler - #SeventhGenerationPrinciple (@jazzkat) reportedTerrible service from @NBN_Australia One of their field techs accidentally cut off our whole Strata building with a bad telecommunications patch next to the NBN Node. I told the tech (27hours ago) but they went home without fixing it. A Level 2 escalation has yielded nothing. Gr
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Mustafa Jones (@mustafa__jones) reported@SkullSpeedDeal I called Optus support the other day. The Indian guy on the phone literally couldn’t speak coherent English, misunderstood 5G and NBN, and sounded like he was calling from a scam centre which he probably was. Got escalated to an Aussie girl, problem was immediately solved.
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Optus Help (@optus_help) reported@timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan
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anthony, underclass prole cat, edwards (@anthony45052793) reported@un1v3rs3135 @robb_j_m i'm on slightly more expensive starlink plan, rural village, get 240 mbps down and much faster uploads than fixed wireless nbn for just $9 a month more than i paid for the unstable NBN. has dropped out once for 7 mins in very heavy rain over the last 5 months.
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rustikalfox 🌿 (@kaijuergs) reportedwasn't notified of the @NBN_Australia planned outage today and just spent the last 30 minutes thinking wtf wrong with this thing 💀