NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (73%)
-
Wi-fi (11%)
-
Total Blackout (11%)
-
E-mail (4%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Barrington, Perth, Adelaide, Brisbane, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba and Rockhampton.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
🔴LIVE SwitchLiche
(@SwitchLiche) reported
Forced to pause my subathon. Internet has dropped 17 times in 12 hours, it's actually impossible Hopefully the tech tomorrow can fix that part he knows is damaged since @NBN_Australia wouldn't replace it last week when he told them it was a problem- I'm really sorry everyone
-
Philip Cambareri
(@CambareriPhilip) reported
@Optus if there nbn issues in bulleen vic 3105? Had trouble from about 4pm with on and off connection.. I have reset nbn box and router same issues
-
Turquoise Bear
(@turquoisebbear) reported
@JonesHowdareyou The NBN is so slow. The LNP really stuffed that whole visionary project up.
-
peter
(@rightwingpeter) reported
@RoadknightThe Mate , log on to Telstra website , there is a complaint portal , fill that out , complain , say you have a sick person there & trust me they will get back to you really quickly , you may even speak to an Australian ! Are you on the NBN ? need to know
-
T:HE:JAMES. HMRH
(@CA_22562_AN) reported
@NBN_Australia @Aussie_BB @Aussie_BB I see the Download Sync has snuck back up to 80.8Mbps but the stability profile sets it back to about 65Mbps. In the modem logs I have log entries all the time like 28.05.2022 05:02:30 Info DHCPC The WAN DHCP client IP address x.x.x.x
-
Willtech
(@Willtech101) reported
It is normal for a network not to have dropouts at all. Can you imagine if the @NBN_Australia guys were running the network in your office? Of course it is the resellers fault, last time I checked they have a computer to configure connections and no actual equipment.
-
Optus
(@Optus) reported
@energise_ross Hi Ross, we're awaiting an ETA for a resolution of issues impacting some NBN customers in Bardon. Have you been able to register for network updates from the Optus App? If you have used additional Optus mobile data DM and I'll look at waiving charges for this. Meg
-
Shotzz 🇱🇧
(@impulsegrenades) reported
@Joshx Dont listen to the reviews most of those were from 2017 when they first started or they are on other types of NBN which they don't have access to the fast nbn like me and you trust me try them and leave if u dont like em no contract nothing to lose. Full aussie support 24hr
-
Optus
(@Optus) reported
@ChrisE53774163 Hey Chris, I can see the NBN issues in Double Bay are still being investigated by NBN and Optus. We hope for an ETA soon. Have you registered via the Optus App to receive updates on outages? DM if you need further help. Me
-
Chrissiebythesea75
(@Chrissiebythes1) reported
@MissDissentEats @NBN_Australia Optus wireless broadband - unlimited plan $59 per month - never had a problem with it. 3 laptops, 1 TV, iPads and mobile phones. Multiple devices streaming at the same time and never an interruption
-
🦂jack thursby
(@1nfect3d) reported
@RoadknightThe Put your address in on a couple of providers sites and see if any other nbn technology is available in your area. Strangely enough my neighbour has hfc optus and its bad but i have hfc telstra and its great.
-
Ben Dydickens
(@bendydickens4u) reported
@trevorwoodart @Aussie_BB Maybe switch to 50mbit you absolute clown, obviously your crap nbn connection doesn't allow that yet you signed up for it anyway. How stupid are you.
-
Jackie McMillan 🏳️🌈🏳️⚧️
(@MissDissentEats) reported
@NBN_Australia Your network status said degraded, which is a fancy word for not able to connect.
-
Ben Dover
(@djuwannamann) reported
@RoadknightThe They're lacking bandwidth I'd say. Typical problem across Aus on NBN
-
T:HE:JAMES. HMRH
(@CA_22562_AN) reported
@NBN_Australia @Aussie_BB @Aussie_BB If you would kindly before I have to ask only one last time fix the problem.
-
🔴LIVE SwitchLiche
(@SwitchLiche) reported
@NBN_Australia I'd really like some help getting this fixed instead of "it works on our end". Dropping out 15+ times a day isn't working especially when the technicians know what's wrong and want to replace it
-
Jackie McMillan 🏳️🌈🏳️⚧️
(@MissDissentEats) reported
@Chrissiebythes1 @NBN_Australia Problem with NBN not provider.
-
Dean Rosario
(@DeanRosario) reported
@am_paraj @OptusSport It was reported Foxtel didn't even put a bid for the rights when they were last offered. I'm surprised by Optus. Esp adding a fee for their Mobile/NBN customers. The previous CEO said bundling content was the key to create stickiness for Optus mobile/nbn to help reduce churn
-
Mark B
(@mblueaudog) reported
@RoadknightThe My optus nbn modem died and after a few chats was sent a new upgraded one at no cost plus $25 credit and 25gb on my mobile for the inconvenience. Very happy with their service.
-
Steve Noble
(@916_stevo) reported
@CalSauer @rohancct @realCarrickRyan Worlds strongest post pandemic economy, trade surpluses, secure borders, defence funded properly. Every vital service funded above 2013 levels. Not leaving badly designed & Unfunded thought bubbles like NBN & NDIS when you leave office doesn’t mean you’ve not achieved anything.
-
Ash
(@am_paraj) reported
@DeanRosario @OptusSport I stuck with Optus NBN & Mobile for @OptusSport but I’l definitely leave now that’s it’s confirmed these changes. They lost UCL & Europa rights so was already on thin ice for me. Most likely switching to Aussie Broadband I’ve heard they’re pretty good with customer service.
-
Michelle Sargent
(@mishasan7) reported
@sovereignmetoo @NickFeik Hardly contributing anything meaningful to conversation if you don’t even know who’s been in power & screwing us the last decade. Infrastructure, economy, social support & general progress always better under Labor; Medicare, NDIS, nbn, carbon credits etc. Labor NOT same as Lib.
-
David
(@singaporedavid1) reported
@RoadknightThe Starlink is available in Victoria. The NBN was a dead technology destined to fail before it was even finished just as Tony Abbott predicted but was mocked for.
-
Christian Meier
(@hoser_meier) reported
@Optus @NBN_Australia internet is down in 2222
-
Amanda Valentina💋™💉💉➕💉
(@AmandaValentina) reported
@its_Aidos1 Honestly, when I was dealing with TPG during 12/21-3/22 I had the same issues over and over. I took out two accounts; one for home and the other, my investment property. Both modems did not work and 10000 phone calls later on top of NBN no-showing 3 times, I went elsewhere.
-
Robert Hudson
(@manaz_d) reported
@Matt_Tulk I already have a business plan (for the substantially better SLA on NBN fixing **** when it breaks) and that's not actually that expensive over a retail plan. Enterprise plans (required for free fibre build) though are much more expensive (and require long term commitment).
-
Jackie McMillan 🏳️🌈🏳️⚧️
(@MissDissentEats) reported
Another day, another @NBN_Australia outage in the Inner West. Really sick of unreliable internet. #LNPfail
-
Thomas Nguyen
(@ThomasHNguyen) reported
from
Sydney, State of New South Wales
Did anyone’s @TPG_Telecom’s NBN ago down in Potts Point / Rushcutters Bay / 2011?
-
Robert Hudson
(@manaz_d) reported
@Matt_Tulk Drop outs of the NBN service will rarely be the RSP. You may just be lucky there. Which POI are you on? Possible they have a contention issue (their published graphs would help isolate this) or a backhaul glitch (but that's unlikely to affect a small number of customers).
-
Maws (MATE!!)
(@Mawso71) reported
@aust_tl @LadyBeeCoffee NBN never made any financial sense if it did a business would’ve built it