NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (73%)
- Wi-fi (12%)
- Total Blackout (11%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Adelaide, Brisbane, Parramatta, Ashfield, Logan City, Ocean Shores, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 3 hours ago |
|
Melbourne
|
Total Blackout | 5 hours ago |
|
Melbourne
|
Internet | 11 hours ago |
|
Melbourne
|
TV | 14 hours ago |
|
Sydney
|
Internet | 1 day ago |
|
Adelaide
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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AyeeJ (@Ayeej_twitch) reportedNo stream tonight or in the immediate future :( NBN is down and out and mobile reception at my house stinks bad. Ringing nbn guys soon to see how we go but otherwise looks like we're going dark
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Tracey Coulton (@TraceyCoulton) reported@Telstra hey Telstra WTF is going on that you can’t fix my NBN for 7 weeks after you disconnected for no reason
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pblakez ™ (@pblakez) reportedjust been informed @NBN_Australia cancelled the appointment! Not ******* good enough, I have lost a days work and you cancel at near the end of the appointment window #nbn
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Annie Martin AM (@MartinAnne139) reported from Canberra, ACT@Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.
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MyRepublicAU (@MyRepublicAU) reported@wadekelly @NBN_Australia I’m very sorry we failed to meet your expectations. For some customers, a lack of phone support is a deal breaker, and that’s completely understandable, but When you Live chat with us and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a...
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Jacqui 🦘 (@honeyandfur) reportedMy internet has been crashing ALL DAY. **** da NBN
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Tracey Coulton (@TraceyCoulton) reported@andy_penn hey Andy WTF is the problem with Telstra that they cannot fix NBN connection in 7 weeks
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Barely Humanoid (@BarelyHumanoid) reportedHey. @Optus Does it take a week to investigate a fault in your nbn service??? This is some pretty ******* pathetic service right now.
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TPG (@TPG_Telecom) reported@backupbear Hi Preston, we don't have any reported outage at your location. Are you currently doing something important on the internet? I will reset the NBN NTD remotely and this will cut the connection for few minutes. -Mc
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Grant Jennings (@Grug_7) reported@superloopnet after an 1hr on hold, call centre is now closed. Only recently joined and so far not the greatest service. After a storm in Brisbane my internet has been down since 3pm. Red flashing light on the NBN router plus clicking. NBN website says no fault 😓
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No environment No economy (@JulieScience) reported@PaulFletcherMP @AlboMP @dailytelegraph Are you serious? The NBN rollout was a disaster, well over budget and we ended up with an inferior network. NBN is already having to upgrade degraded infrastructure.
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Tracey Coulton (@TraceyCoulton) reported@andy_penn @Telstra Hey Andy - me again. Still no NBN at my house from 19 Dec 2021. Still paying for it. No urgency to fix it from Jo customer service person. When will it be reconnected.
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Tracey Coulton (@TraceyCoulton) reported@andy_penn @Telstra_news Hey Andy, still no NBN at my house since Telstra ******* accidentally disconnected on 19 Dec 2021. No one can fix it. Every contact another mistake or problem from Telstra.
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Catherine (Cate/Cat) Perry ♿️ (@CatPurry9) reportedTrying to upload to youtube. NBN is so slow tonight, it'll take nearly 2 hours to upload a 7 minute video. Pass.
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#MasksInSchools Dr Noor Bari (@NjbBari3) reportedOf course, now the NBN is broken. Every time it rains… Suits my mood…
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MARTY🧣 (@martyps) reported@Balkanite87 Honestly I think it’s just my area having poor NBN. How much do you pay there?
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wazza_gc (@WazzaGc) reported@AintLeft And the Rudd Gillard Rudd years were squeaky clean. Craig Thomson. Garrett pink batts. Under scoped and under costed NBN just to get votes, then Conroy goes to ground. I get tired of this holier than thou crap.
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Lady Thistledown (@goatgirl11) reportedCapped data on satellite #NBN sucks so much I miss my unlimited data
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🦘 Jason (@_KangaWho) reported@Aussie_BB @NBN_Australia I'm pretty sure you see POIs and know if an area/suburb is down. Also, I did call at 5:44pm and the wait time was 82mins, so I requested a call back, which I haven't received.
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🦘 Jason (@_KangaWho) reported@Aussie_BB Any ETA on the outage in Chermside West, QLD being restored? #nbn @NBN_Australia
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Richie (@rhath127) reported@Optus any issues with NBN in Caroline springs I should be aware of? My internet has been shocking today.
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Tracey Coulton (@TraceyCoulton) reported@andy_penn Jo my Telstra contact cant explain problem and fobs me off from week to week. Can’t give me a date of reconnection. Can’t explain what the problem is. Hangs up if I say **** - FFS really in Australia. Telstra can’t fix NBN problem in 7 weeks
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Aussie Broadband (@Aussie_BB) reported@_KangaWho @NBN_Australia Unfortunately it's very common for outages to affect some and not all services in a particular area, to tell if an outage is impacting your service and then troubleshoot accordingly if not, we would need for you to get in touch. You can also contact via live chat on our website.
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Tracey Coulton (@TraceyCoulton) reported@Telstra hey Telstra Jo getting back to me on Monday but may not as I said **** and wanted to speak to someone who could explain the technical issue of stuck. But on Monday still won’t have date when NBN going to be reconnected
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Tracey Coulton (@TraceyCoulton) reported@Telstra hey Telstra Jo the Customer Service person hangs up on me if I say ****. Like really after 7 weeks of no NBN I can’t say **** in 2022 in Australia. I hear **** everywhere
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Dr Wade Kelly (@wadekelly) reportedDecided to try @MyRepublicAU. Terrible first impression. Should have been connected yesterday. Isn’t working today. @NBN_Australia says maybe tomorrow. The worst is no phone support and abysmal live chat support.
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Greg / Kojack (@rajetic) reported@deadcat_zombie Maybe a little cooler, but the storm took down my power in the middle of a zoom meeting (big lightning strikes near my house), and now that the power is back the NBN is dead. So my PC is now tethered to my phone. :( Urgh, it's giving me 2Mb/s down and 0.16Mb/s up.
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Optus (@Optus) reported@BarelyHumanoid I'm sorry to hear about the issues with your NBN service, could you DM us your complete address so we can take a look? -Iz
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Jaron Cohen (@JarUncle) reported@NBN_Australia why do you offer the ability to report damage if you don't action it? Yes I will continue to lodge service issues with my RSP
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Tracey Coulton (@TraceyCoulton) reported@Telstra hey Telstra when ******** are you going to fix my NBN that you disconnected 7 weeks ago and I’m still paying for it