NBN Outage Report
Why is my NBN service not working?
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide, Ocean Shores, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, Thirlmere, Hobart, Newcastle and Colac.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
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| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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miritana
(@Miritana) reported
@Internode My internode service died two days ago. You’re customer service guy, Steven was awesome and booked me an NBN tech for today between 8am-12pm.They didn’t show. I called internode again and once I finally got through the call went mute. Help.
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Parker
(@parkeschiavello) reported
@NBN_Australia WE EVEN VOTED BECAUSE OF FIBRE NOW NOTHING SOMEONE ELSE BUILDING A GPON NETWORK WITH NO COPPER NEAR WATER. I JUST WANT A GOD DAMN 2ND OR 3RD LINE SO CAN VIDEO CHAT WITH MY CLIENTS. NOT A 34kbps UPLOAD CONSTANTLY SO I USE A MOBILE SERVICE WITH 20/20Mbps UNLIMITED SO I CAN WORK .2
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Parker
(@parkeschiavello) reported
@NBN_Australia If you don’t want us to experience these issue why buy billions of dollars of copper wiring instead of fibre which is cheaper to run and diagnose. Less problems with fibre then anything related to copper. I know this for a fact.
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Bob Sallow
(@EarthlingAus) reported
@phillipwmoore49 I'm a Bonnet Bay local. Never had worse internet since the switch to NBN. Always cutting out. When we called them, they told us anything up to half an hour outage is within service limits. I asked even if it is 4 or 5 times a day, they replied as long as it less than 30 mins.
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Never vote LNP... NEVER. $8
(@LNPvoterfail) reported
The LNP corrupted the AAT, NDIS, NBN, RBA and every other acronym you can think of. NEVER VOTE FOR THEM EVER AGAIN! #auspol
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Parker
(@parkeschiavello) reported
@NBN_Australia I’m with @Internode an incredible provider… but having a full FTTN not even FTTC in SEA SALT TOWN is just stupid and who made that decision is delusional. It’s a money grab clearly because people would want to pay to upgrade. MONEY GRAB hence I do PTP have speeds useable!
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TM Dvno
(@DvnoVFX) reported
completely done with this **** my internet is just ****** cant do anything have 4 vids done and cant send them or anything legit just want to ****** kiss the owner of nbn
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Parker
(@parkeschiavello) reported
@Telstra I can’t even get 5G home internet even though I’m located with line of sight view of the tower. It just says NO. I just can’t win. Never win. I just want a nice dedicated internet connection away from a destroyed NBN rusted copper. I need something not affected by rust/moisture!
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Stuart Guthrie
(@SGuthrieSydney) reported
@PhilipOLeary11 Labor were doing a great job of wrecking the nbn. The libs just continued the work. Lots of ex union hacks employed on stupid money with no clue what to do.
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GolfAlphaGolf 🇦🇺🐨
(@GolfAlphaGolf) reported
@NBN_Australia Last house (a year ago) was a 3 month uphill fight with word address things with the subdivision, incorrect service class and lack of ports. Kinda feel like I’m jinxed at this point hahaha
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Joanna Holman
(@joannamuses) reported
What on earth is going on @Internode???? Had the NBN tech in to fix the problem with your service that ruined my week. They said I needed to call you to get the modem reauthenticated. Waited round at home for ages for the call back only to be put on hold and hung up on
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Phoebe H
(@Phoebe_Ann) reported
So we had a power outage that ****** the NBN, and no one can fix it till Monday. We can’t stream to the TV. Or use Google home. Or turn off our smart lights. I feel like I’ve gone back to 2007. Might chuck on a DVD.
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Phil Anthropy
(@philantopical) reported
@OMGTheMess The NBN removed the ability for landline phone calls during a blackout.
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Tracy Rivett
(@The_Riv_) reported
@NBN_Australia we have a MAJOR outage here in 5109 and @superloopau have directed us to you as apparently there is an ‘optical node fault’ and it’s been over 24 hours without internet and a ‘technician is on site’ with absolutely NO ETR… What the? How long does it take??
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Matthew Moyle-Croft
(@moylecroft) reported
@manaz_d @Aussie_BB @NBN_Australia It’s a rhetorical question from me really. NBN don’t care about the end residential user / we’re a massive inconvenience to them. You can see it with the SAU stuff. They want our money and a monopoly but don’t want to bother with service quality or anything like that.
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RhyanJill(Rule34Art.DAO)🔞StrictlyNSFW
(@RhyanJill) reported
@knicksStan123 For context, the US and China are connected to the 3 worst business scandals ever in the Philippines. That is, the overpriced, defective Bataan Nuclear Powerplant by Westinghouse for the US, and the NBN-ZTE deal for China. The other one is Canada's Marcopper mining disaster.
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Hayden Coonan
(@hcoonan) reported
@SALibMedia @alpsa Or you under quoted, delivered a shoddy job that then required double the price to fix it.. Like your federal mates and the nbn.. Impetuous teenager.
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Catgirl With a Camera 📷🐱
(@CatgirlFingies) reported
Great. My neighbours gonna start problems with the nbn people installing fibre. She said "what if my child falls into the hole" it's like a small line to install cable lmao.
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Eskay
(@EskayPtbp) reported
from
Sydney, State of New South Wales
@TPG_Telecom what has happened to the NBN speeds around the postcode 2153? Its very slow for the last couple of days
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Robert Hudson
(@manaz_d) reported
Still loving the way that NBN only considered FTTP upgrades as a speed improvement, not a service quality improvement. I'm already on a 100/40 service on HFC, but ineligible for upgrade to FTTP, despite my service being unreliable. $30k+ to fund my own upgrade. Pass.
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Artie 💗 #RegalSMP
(@Artfulmelody) reported
having no internet is sad when my whole life is on the internet… maybe i just needa touch grass instead i’m on this stupid app more than i should be 😭 (context: my wifi is down and they can’t replace the nbn box until monday)
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SpeakingSister
(@SisterSpeaking) reported
@TheRealHoarse @RonniSalt I wonder how Starlink will survive. I rely on this satellite web service, living in a largely defective NBN regional Victoria. Starlink had brought me high speed internet and reliability, which has been a game changer in a Telstra owned small town
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Carol Smith
(@CarolSm041122) reported
@BazzaCC Christine Holgate did NOTHING Wrong, she helped save the small country Post Offices. I’m so angry about this. News Corpse will shut post offices down everywhere. NBN now AustPost.
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GolfAlphaGolf 🇦🇺🐨
(@GolfAlphaGolf) reported
@NBN_Australia Last house (a year ago) was a 3 month uphill fight with weird address things with the subdivision, incorrect service class and lack of ports. Kinda feel like I’m jinxed at this point hahaha
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Parker
(@parkeschiavello) reported
@NBN_Australia YOU ARE THE PROVIDER OF THE NETWORK! FIX IT! TELSTRA WON’T INTERNODE WON’T. YOU PROVIDE THE AWFUL COPPER AND DISGUSTING GREEN BOXES THAT ARE NEVER LOCKED AND IN FLOOD AREAS ON PURPOSE SO YOU CAN SHOW YOUR COW ON WHEELS!!! I NEED FIBRE THIS TOWN NEEDS IT. WE TRUSTED YOU. 1.
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✝ Megan 🎄
(@80sbabeeAngel) reported
Someone said their house burnt down & they needed new nbn equipment and they told him to turn it on and off to see if that works. His house burnt down lol now my mum phone is down again wish she would change to Telstra already
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NotSunako 🌸 ♡‧₊˚
(@NotSunako) reported
@peranine I finally moved out and my internet was having problems, took NBN 4 weeks to solve my issue 😭😭
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Parker
(@parkeschiavello) reported
@NBN_Australia I do. ALLLLLLLLLLL the time. I need my service to come out of the ADSL ages not even the ADSL8 or ADSL24 ages. Fibre needs to be here. You add EVERY suburb besides this one to your list hence people are rolling out a GPON/XG network. But NBN if I need to get 3 more lines to work.
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TM Dvno
(@DvnoVFX) reported
internet was supposed to back today and they delayed it again **** nbn and their whole dogshit company
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barefoot poofta ☣️
(@hairypoofta) reported
@DodoAustralia Your sales staff are underhanded. I rang yesterday and signed up for NBN. I explicitly said I wanted it to start on 21 December. He confirmed this. Within minutes I get email saying service up and running and my card charged. Not happy at all. Very deceitful