NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Sydney, Balwyn North, Stanmore, Gold Coast, Perth, Darwin, Lowood, Ballarat, Canberra, Eden, Rosalie Plains and Bordertown.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Melbourne |
||
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Paul & Katie Young
(@youngieby4) reported
@em_pty_7 @Telstra Unfortunately our problem is not fixed. It seems phone line has now dropped out as green light is no longer on display. This is after an nbn co technician came this morning. Please let us know how this will be rectified and when
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Anthony B,
(@swearyanthony) reported
Seriously @NBN_Australia another "planned" outage that is announced 10 minutes after the "scheduled" start time? That's 5 in the last 2 weeks. Stop *************** and fix your stuff.
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colin seeger
(@ipmaster) reported
@Pedra999 @Lyn_Col @googlenews Actually, my feeling is that both sides were at fault. The Mad Monk and he is Harpies weaponised the cost of fibre to the door as NBN was originally planned, and Labor went to jelly (wedge issue).
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Ty
(@ytc8438) reported
@NewtonMark @NBN_Australia This is what happens when the idiots at the NBN waste $11b buying Telstra's decrepit copper for their failed FTTN experiment. @MRowlandMP fire everyone at the NBN and make them lay for this ****.
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Ollygolf
(@Ollygolf73) reported
@Stevemclachlan3 @realCarrickRyan NBN is a great example. But we need more than storage, you listen to, or read Finkel and he’s clear on this. If they fail to take his information into account, they are setting up for fail.
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black_flag
(@black_flag) reported
hey @Telstra my NBN has been down for weeks. Have called you more times than I care to mention - and each call is more useless than the previous one. Your people keep blaming the @NBN_Australia. I don't care who's at fault, I need my nbn connection fixed. What a joke.
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Belong
(@BelongAU) reported
@gocatgo1 Hi Catrina, nbn connections may need a reset every week or two, to help prevent latency issues. To do this yourself, just grab a pen or paperclip and hold in the recessed reset button on the back of the nbn box. Feel free to jump into our DM and we'll run you through it -Rhys
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Lals
(@LalSiri) reported
@NBN_Australia Have been on the phone to few different Telstra operators since this morning. Apparently @NBN_Australia is cancelling our appointment with them stating our internet is working. It’s NOT working.
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Greg
(@Urquie_Coffs) reported
@Telstra so internet down for another night. Phone centre says @NBN_Australia works should be fixed by Wednesday. Ok. But why hasn’t our mobile back up kicked in? We pay for it for just this issue. In the eastern suburbs of Sydney why is it not automatic??? Ridiculous.
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Mark Newton
(@NewtonMark) reported
@incorrect @NBN_Australia FTTN overbuild? I don’t much care; As Telstra says, there’s no reason why they can’t keep prices down by eroding their capital instead of aiming for profitability. They don’t actually need to make a profit at all, tbqh.
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Josh 👨👨👧 🌈 ✡️
(@Josh_B_Rosner) reported
@Telstra When MY circumstances change, I call you & discuss it. But when a customer has always paid his 2 mobile phones & NBN accounts on time, in full, you nonetheless tell that customer you don’t trust them. I don’t mind the credit check. I mind being treated like a baby.
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Capt Daags
(@CaptDaags) reported
We are once again in the Telstra NBN merry go round. Watching pings fail directly connected to NTD and apparently there is no fault !!!.
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Hambo
(@stinhambo) reported
@BrandDNA Well that NBN was obsolete before it was laid. Full fibre (which only needs upgrades at each end point) can provide 100x 5G speeds with no contention or environmental issues.
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MrWigglyAU
(@MrWigglyAU) reported
@Aussie_BB I found that out. Doesn't help me at 12.45am when my internet dies, with no sign of an outage and the nbn box is showing red
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DarkViperAU
(@DarkViperAU) reported
@WhippyNotPoopy @Aussie_BB @Telstra I have them for my NBN and they have been largely good. Vodafone, Telstra and Optus claim to cover here. Vodafone and Telstra give 1 bar. Aussie BB uses Optus' network so it seemed worth trying. I am just staggered how bad Telstra is with sim card activation.
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Chris McClellan
(@cmcau) reported
@Optus Apologies for the confusion, I didn't mention NBN and it's not an NBN problem. Anyway, doesn't matter - all my accounts have been cancelled, that's why I was talking to Team B
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Claire22
(@ClaireHickey22) reported
@Telstra can you please tell me who my friend in Longreach can talk to about her NBN? She is now using the third modem that has been sent to her with still the same problems. She is trying to run a business, has no access to her email and limited internet. Help please....
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Zimboy
(@Zimboy_Rob) reported
@iiNet I just changed my nbn over to you guys. I've hooked up new modem and have internet access. Do I need to cancel my service with old provider or was that done automatically?
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Mark Newton
(@NewtonMark) reported
@NickPfitzner @NBN_Australia It’s 100% owned by the federal government. It’s ALREADY nationalized. The government should be taking direct responsibility for its operations, just like they would for any other government-supplied public service.
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Michael
(@MickLee93) reported
Why do ISP’s have such a long wait time! Been on hold for 20 minutes to a provider…Covid has been around for 2 years, people work from home…this is stupid! I’ll go with them this time cause #cheap, but hot tip…find another provider. @NBN_Australia @Activ8mesocial #activ8me
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Greg
(@Urquie_Coffs) reported
@Telstra Took us 2 hours to get to tech support on phone ti finally get told it’s @NBN issue.
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Capt Daags
(@CaptDaags) reported
@Telstra Hi spent 2.5 hrs on the phone yesterday with the team. On 24 HR monitoring. NBN booked for tomorrow if they don't cancel again. Intermittent fault. I put my own network monitor on overnight and multiple failures for many minutes at a time.
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rhiiinoo
(@RHIIINOO_TV) reported
So I did the swap to @Aussie_BB and its been dropping out and speed are terrible is anyone else having issues with them? I'm paying for 110 down and 40 up I did 5 speed tests 3 outta the 5 were 90 down 16 up and the other 2 were 106 down and 29 up.. its hard-wired and fttp #nbn
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BennyBaha
(@kribomon) reported
@TPG_Telecom is there an outage in Bankstown, Sydney? My NBN connection is down.
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sj 🛼
(@xglossd) reported
NBN are here installing a box and now our internet is down. And they’re about to pack up and leave because “we didn’t do anything!”
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Mary Munro 🇺🇦😷🌏⌛🔥🧡💚🤎🖤
(@AussieMaryD) reported
@Cathy1691 My Mum did a computer course at 65, and at 85 was rocking it in the nursing home. She was the only resident with YouTube, NBN and a computer. Staff loved this about her. Never too old.
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Nicholas McNamara
(@bignick1288) reported
@DodoAustralia dodo is not a service provider i would recommend anymore i am seriously considering switching my nbn elsewhere
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The Dude Thor
(@TheDudeThor) reported
@RHIIINOO_TV @Aussie_BB Need to go @launtel mate. God tier ISP. I've been with other companies that ****** me around but not a single issue with Launtel. The only issue i had was NBN related and Launtel razzed them up big time until it was fixed.
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Ty
(@ytc8438) reported
@NewtonMark @NBN_Australia This is what happens when the idiots at the NBN waste $11b buying Telstra's decrepit copper for their failed FTTN experiment. @MRowlandMP fire everyone at the NBN and make them pay for this ****.
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Matt Bateman
(@matthieub) reported
@iselect thanks for wasting a day (so far) of my time. My wife called to see if we could improve our NBN provider, and got pushed to Superloop, ‘popular with gamers so it must be good’. Terrible experience trying to set it up, gave up after 3 hours of being bounced around pt 1