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NBN service status: outage reports and connection issues

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 74% Internet (74%)
  • 11% Total Blackout (11%)
  • 11% Wi-fi (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Adelaide, Sydney, Melbourne, Perth, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

CityProblem TypeReport Time
Hobart Internet 3 minutes ago
Brisbane Internet 3 hours ago
Adelaide Internet 15 hours ago
Sydney Wi-fi 15 hours ago
Melbourne E-mail 22 hours ago
Perth Total Blackout 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ph33x_
    ph33x (@ph33x_) reported

    @Matt_Camenzuli @jabattoir13 @JuliaGillard I think she was worse than Turnbull. I must have missed other reasons Turnbull was terrible, but my one thing with him was wasting time and money on the NBN, we're still paying for full fibre rollout house-by-house, made sense to just do the lot once, less driving per-house.

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.

  • BBavea
    Benjamin Bavea (@BBavea) reported

    @KendallJenner Optus struggles to cover here too. It isn't as bad as Vodafone, but it doesn't seem to have any better signal than Telstra & they're like double the price. It's in the small hours of the morning when signal drops. One NBN fibre connection between 150 struggles.

  • consensusadidem
    James (@consensusadidem) reported

    @schaeffer_phil @DavidCrisafulli Nothing to do with the NBN, that was a matter of national security an essential service, EVs & chargers are not, they're a boutique luxury. How many EVs are there in Yamba & how many chargers are there.? How far apart are they? I'll bet: 1. very few; 2. as above; 3. not far.

  • 3rd_ziggy
    Ziggy the 3rd (@3rd_ziggy) reported

    Why has NBN speeds been so slow. I’m paying for 500 mbs but getting 3-400!!! #VodafoneAU

  • bensab3
    💧☘️Rhona - Bluesky: rhonae (@bensab3) reported

    @james00000001 Yes, and another good reference would be the NBN! Oh, Gonski,NDIS 1 Labor introduces excellent policies to assist, costed7designed - lies&falseScareCampaigns getCoalition elected&immediately they tear down/interfere &alter, to point the policy fails and they happily blame Labor

  • OTheChad
    Chad (@OTheChad) reported

    @MarkoMatvikov Last time I was with them it was a challenge to escape, so I never went back, I had a bad experience with canceling Vodafone too. With Aussie they are good but still have to deal with the NBN monster 👿

  • Ftksuke235
    Boyd Rose (@Ftksuke235) reported

    @NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.

  • Maarten1947
    Maarten 1947 *One Man's Opinion. (@Maarten1947) reported

    @19Andy7o Never, when the ALP is concerned they are never at fault it is always everybody else fault. They introduced NDIS,NDIA, NBN, Voice,the list is endless however always remember it is not their fault!

  • SEATO_rvlt
    S.E.A.T.O._rvlt 🇦🇺 (@SEATO_rvlt) reported

    @PaulineHansonOz @GreensAU2 Pauline, you should have seen the corruption when NBN kicked off. I worked in scope, design , construction, activations and repairs. I’m bound by NDAs but **** that. I’m sending you a letter that will upset a lot of people. I’m tired of playing nice.

  • LCHF_Matt
    LCHF Matt (@LCHF_Matt) reported

    @markhumooney @SkyNewsAust BS. There is no need for this service in 2026. Phones, emergency text systems, NBN

  • R0LAN65
    📣 Gr8🥐 (@R0LAN65) reported

    Calls me up before coming "SO IF UR INTERNET WORKING WHY BOOK THIS APPT?!" Like okay maybe if u read all the damn reports from the ISP and prev NBN tech maybe??? U think I know what needs to be done ??? I just want my internet to work properly without having to call ISP up daily

  • SamZawsum
    SamZawsum (@SamZawsum) reported

    @SchadenfreudeA3 When the nbn trench crew were here, I offered them cuppas and took down a big jug of iced water and cups

  • hk_vex_
    HKVex (@hk_vex_) reported

    @Telstra broadband services have been working in backup mode for almost 24hrs. When is the NBN outage going to be resolved? Henley Brook WA

  • optus_help
    Optus Help (@optus_help) reported

    @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik

  • Hobbie4C
    Hobbie (@Hobbie4C) reported

    @Riogallica NBN is always a cluster. The whole NBN-ISP-customer chain is absolute *****. A virtual guarantee all problems will take longer to resolve.

  • wpbencic
    WALLY BENCIC (@wpbencic) reported

    @Neety55 @45FirstLady Yes she did!and wasn’t it a joy to watch! That Conroy is such a smart arse arrogant prick! Made a disaster of the NBN rollout! These fools are never held accountable for disastrous blowouts in costs! Turnbull’s snowy 2 another great example!

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @Aitch_El i had to get starlink internet because NBN co removed the backup generator from local fixed wireless tower, replaced it with a 4 hour battery. landlines go out as soon as power does, mobile lasts about 5 hours. after flood people were breaking out old CB radios to organise help.

  • ironicmeme42069
    Hit and Miss (@ironicmeme42069) reported

    @bluewavedream Starlink is 1 provider NBN lets me choose any provider The government should not give a private company a monopoly on internet service

  • Loza7691
    Loza (@Loza7691) reported

    @NBN_Australia Another “unplanned outage “ in Montmorency area, I really don’t think we are getting value for money. NBN is either very slow or down 😡

  • Blakestar27
    Blake Harris (@Blakestar27) reported

    @NBN_Australia idk if this is an NBN issue or my ISP issue but since about Tuesday my internet witch has FTTP all of the sudden became slow and I can’t even look up anything sometimes and my internet hasn’t been like that since I got FTTP.

  • captainjujubean
    Julian (@captainjujubean) reported

    @Borindas_Lament @pikey14 Like the NDIS or the NBN or Snowy were "costed"? They seem to be the only party talking about actually reducing spending, fraud and waste. Like all parties they will over promise and under deliver but at least they are raising these things as actual issues

  • dbmgreen
    DBMG 🇦🇺 (@dbmgreen) reported

    @james00000001 NBN 50000km of new copper wire $.7bil Now Telstra/NBN have to retrofit secure pits to stop people stealing the copper. Not a problem with all fibre. The LNP completely screwed AUS all the while paying their mates millions to manage it. #industrialisedcorruption

  • ImVicLoLagain
    Vic (@ImVicLoLagain) reported

    @robboclancy @LCHF_Matt @pikkkkaro looks like ur even dumber then bro because the original post said >invented wifi >bad wifi. not invented wifi bad internet , ur making the conflation. our wifi is only good by our standards , id argue it's not very good in general. our NBN now though I'd say isn't bad

  • Nirgal451
    Nirgal451 🇦🇺🇺🇦 (@Nirgal451) reported

    Your regular reminder: Snowy Hydro 2.0 was a stupid captain's pick by Malcolm Turnbull. Much like the NBN and Inland Rail. There were and are much better pumped hydro storage options. NSW did a whole investigation.

  • HydraBoom
    Hydra Boom (@HydraBoom) reported

    @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

  • Robotfixx
    Robotfix 🔰🗽🇦🇺 (@Robotfixx) reported

    @ruicharadrius State owned NBN is ****. As opposed to SK’s network (fastest in the world) which was privately built out. It’s already cost 50 billion dollars (if your money btw) and is climbing

  • bigboatbruce
    BigBoatBruce (@bigboatbruce) reported

    @LambDownUnder @james00000001 If you trust private business in a non competitive situation you are essential stupid. If there’s a monopoly service it’s a ripoff in the hands of private business. You must know that. NBN is a national infrastructure requirement for a civil and successful nation.

  • BodgieSteve
    Bodgie Steve (@BodgieSteve) reported

    @Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.

  • c0n_AU
    Con! (@c0n_AU) reported

    @mikejt4 * Sent from your NBN service.