NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (75%)
- Wi-fi (12%)
- Total Blackout (9%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Adelaide, Perth, Brisbane, Melbourne, Long Forest, Arumpo, Holmesville, Warragul, Cairns, Hobart, Parramatta, Ashfield, Logan City, and Ocean Shores.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 5 hours ago |
|
Adelaide
|
Internet | 5 hours ago |
|
Sydney
|
Total Blackout | 9 hours ago |
|
Sydney
|
Internet | 10 hours ago |
|
Brisbane
|
Internet | 11 hours ago |
|
Brisbane
|
Internet | 14 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
GeneralChat |🍍🍌| Charity Donothon 29th-7th (@General_Ch4t) reportedOF ALL DAYS FOR NBN ISSUES
-
Philip Wall (@BaronPhilbert) reportedRecommendations for new NBN service, please? After 25 years, @Optus feels it's more important to reward new customers than existing ones. Anyone had experience with @Aussie_BB or @Kogan ?
-
purana (@purana) reportedBeen trying for weeks now to get a NBN service (FTTN) connected for my mother. But TPG who she was with, and who she had service moved with just gave her the run around. They said it was provisioned, yet no DSL sync light and trying to get that resolved went in circles.
-
RocK_M (@RocKM16827690) reported@grave0x @robb_j_m AFAIK There is no "free roll out" of FTTP. If you are on an FTTN network the homeowner has the "choice" to fork out money for the property to be upgraded to FTTP. If you are on the Coax/HFC network you are **** out of luck as the best NBN can do is try increase line bandwidth
-
Mary Spy (@mez_spy) reported@AjaxXanthe See if you can get extra mobile data from your provider. We had an NBN issue a couple of years ago & not sorted for more than 2 weeks. We could get additional data on mobiles or a dongle for home
-
Ben Davison (@Ben_Davison1) reported“Founders” thinking they “built the business without any help from government” are generally delusional narcissists Government provides -Educated & trained employees -The rule of law -Roads, rails, NBN, electricity, gas & water for your workers, products & services -Civil society
-
My handle was funnier when it was less believable. (@AIproject6) reported@wilburston @robb_j_m I highly doubt any satellite service is better than NBN unless you're literally not in the coverage area.
-
Russell Drysdale :#IStandWithAlbo (@Russputin2) reported@FinancialReview If only Rupert hadn't nobbled Labors' Full Fibre NBN, you'd know that it was the deposed LNP Crime Org, that closed down fuel refining & storage in Australia.
-
Leo Puglisi (@Leo_Puglisi6) reportedUnfortunately @6NewsAU won’t have live by-election coverage tonight (NBN issue) but this is a great thread for Farrer We will have reporting later in the night once results have been reported!
-
Jay Jay (@JayJay1094727) reported@eevblog Seems like NBN is pushing down stream providers to jump off 5G to NBN. Which sucks because it’s stifling competition and providing a worse service at a more expensive price
-
Dipen Patel (@Dipenspeaks) reported@Zacknarltree Worst ping ever to be seen .. only on tangerine NBN
-
Con! (@c0n_AU) reported@ItsMissShorty @robb_j_m When people refer to NBN/Internet as “WiFi” they’re absolutely Luddites or just too lazy to know what they have/need and don’t deserve any help from those who might.
-
nbn® Australia (@NBN_Australia) reported@Peter_Strachan During an unplanned outage on the nbn network we keep your service provider up to date on all available updates like estimated restoration times and details of what's being done to fix the outage itself. As soon as we have any updates, we'll let your service provider know. 1/2
-
Peter Murphy (@PeterWMurphy1) reportedWell, I TRIED watching @abcnews' coverage of the Farrer by-election result (bc sadly @6NewsAU is suffering NBN outage issues). I lasted 30sec. David Speers interviewing Nationals Senator Bridget McKenzie. Ugh. 🤮 #auspol #FarrerVotes #FarrerByElection
-
Pat Caplice (@tassiepatrat) reported@robb_j_m $90 a month. NBN Wireless through Telstra. Good service. Few faults. 6 person house so many devices.
-
Kojrey (@kojrey_codes) reportedThis is the argument for the #NBN few predicted: 1) Spend lots of money to build a national broadband network. 2) Spend even more money to make it Fibre to the Premises (FTTP) by default. 3) Private competitor pops up and offers comparable service, in more geographies, with zero Australian govt money. ....But where some are now (4a) Private competitor drives out public investment (4b) Private competitor CEO becomes hyper-partisan & divisive AND THEN (4c) They decide to use almost-monopoly power to hold citizens hostage with price increases. Kevin07 may have saved us, even if he didn't know it at the time.
-
Michael Brennan (@Michael44814776) reported@BamBam0667 @EnergyWrapAU No, nbn has cost far more due to LNP. LNP original costing: Promised $29.5B (2013 election); revised to $41B in Strategic Review. The evidence is that in the caucus , as detailed in Turnbull’s book, Abbott simply wanted LNP to be contrarian about nbn. They stopped the fibre rollout and replaced it with copper. At the time, LNPs message that nbn would go over budget was favoured due to a complicit media. For instance, when the ABC science editor did a comprehensive comparison between labour’s FTTP and LNP copper, the report was spiked until after the election, due to ABC management wanting to appease LNP. Then, under LNP, ABC did not have a science editor. Consider the subsequent dearth of reporting by ABC in following years about the biggest infrastructure project ever. Consider that Turnbull appointed a former business associate to be chair of ABC whilst a Director of NBN snd whilst a ceo of a supplier to NBN with a $100m contract for design and fabrication of copper based distribution boxes, which have subsequently been removed. So there is no surprise that the public were force fed the line that all that glitters is copper. The reality set in when the deterioration of the copper network became apparent to punters. The cost of NBN is now at approx $50B with $54B to 2030 to due to the replacement costs of LNPs copper systems with fibre. So Abbott and Turnbull cost the country many billions not to mention the years of misery and lost productivity by prolonging the copper network.
-
Clifford Stewart (@Protenpinner) reported@RositaDaz48 Yep, he's single handedly the country's worst ever PM & we literally have had one go missing, one go on holidays when the nation was on fire & one sell out the future of the nation by giving backdoor deals to his mate (Turnbull with the NBN).
-
Graham Heathcote (@larry_the_van) reported@wilburston @robb_j_m $110 per month is more expensive than most NBN plans - unless you’re out of NBN range and need satellite, Starlink will never be better - it’s physically impossible.
-
Antking66 (@Antking1966) reported@robb_j_m Not only that the NBN unbelievably has never made a profit
-
Jay (@TheGreenGoat79) reported@bobslidelx @JacintaAllanMP I've got 2 more weeks on current project than have about 20k of drilling left in sydney (installing goverment fibre optic network, like nbn but not ****) Then hopefully at the end of this year start of next we are either doing ali ce springs to darwin or toowoomba to chinchilla
-
Stuart the Catman (@CatManSturty) reported@algorithmsayshi Seems to be a common issue with the NBA league pass and NBN providers sadly.
-
Russell Drysdale :#IStandWithAlbo (@Russputin2) reported@M_McCormackMP @SkyNewsAust No Michael, that would be another stuff up by your deposed Crime Org catastrophe. The Deposed LNP Crime Org, have never been good at creating or building things: their only good at assett stripping & rorting things created by Labor Govts. Think Snowy Hydro 2 & Libs nobbling NBN
-
Natasha (@Natasha19317558) reported@AlanBixter I’m not a hater but I can’t decide if I hate Medibank Private or Telstra / NBN more? Telstra / NBN sent 15 techies to fix our Internet problem & many phone calls all while our kids doing Uni exams & 1 wtg for cardiac surgery. Stress ++ Good luck Alan coz you’ll need it 🙏
-
Dave (@imdavo17) reported@TFyrd49376 @TobiSkovron Labor introduced the NDIS, LNP messed with it. Like a long list of things introduced by Labor, the LNP screws with it and we are forced to endure the **** show that follows. NBN? LNP screwed it so hard it cost 3x as much for inferior infrastructure.
-
Chris Young (@Chyoung1) reported@SandyXiaotong Don't ever forget the NBN.....this fool decided that fibre to the house was stupid and uses old phone lines.....some people experienced dial up speeds! It's still be worked and now over $50 billion!
-
Harold ☢️🔥🏭⚛️ (@Harold36089778) reported@MarkoMatvikov Even worse: Labor writes new laws to force super to invest in “building back Aus” like Melb-Syd high speed rail or upgrading NBN. When competition policy allowing global carriers to compete on the Melb-Sydney flight would drive costs down & Starlink is outcompeting NBN today.
-
blank (@olwidula) reported@robb_j_m Outside the urban centres, $139 a month for Starlink. NBN for me was a slow and expensive skymuster satellite. Thanks Elon.
-
Just me (@Justme136160) reported@robb_j_m Never used NBN. Use a much cheaper wifi plan.
-
Cdbrown (@BrowntownBrew) reported@DWybar2 @robb_j_m @Optus Change providers. Aussie broadband were great in pin pointing the issue, providing all the info to nbn to prove there was an issue and getting it fixed.