NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Adelaide, Mount Gambier, Canberra, Greenmount, Gold Coast, Gawler, Cape Jervis, Balwyn North, Stanmore, Darwin and Lowood.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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💧 Vacuous Fair Dinkum Covfefe _Au Pair
(@VacuousNess) reported
@giddeygirl Both. I was in town with off spring. Spouse was at farm. Online in town, paper on farm as NBN mom existent put there and mobile network s*** house. #Census21
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ben
(@benargall) reported
I love it that I work entirely from home these days, and my internet goes down for hours in the middle of the work day with no notification as to why from either NBN or Optus. It's really great.
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Zioreturns #BoomSqaudron #Treasurefriends
(@zioreturns) reported
@libertydownundr **** tony abbot at least the labour nbn had fibre and not copper but nooooo we need to use copper to save money the ends up using fibre anyway after copper speeds are **** **** you government
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Tazhys
(@Tazhys) reported
@NBN_Australia remember how u sent some guy to fix my problem with my optical cable? Yeah.... now it's broken again because the guy didnt check to see if there was even more damage :/
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Arfman 😷(🚍🚆🚊🏢💻)
(@arfman) reported
@joininthechorus Probably a good idea for those with really slow NBN.
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Gerald McDornan
(@GeraldMcDornan) reported
@NBN_Australia Thanks Amy, have DM’d. Appreciate the quick response, hopefully I can return to being a happy NBN customer again soon!
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Mike Sampson
(@mfsampson) reported
@elee_bella Wow. How is that an acceptable answer!? Damn NBN. :(
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Nikki Teeuw
(@NikkiTeeuw) reported
Hey @AlboMP When you win, and you bloody well better or I'm seriously going to lose my ****, can you please do something about Australia Post? Like making it an actual reliable service? (Also applies for NBN).
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Jonny Sheeple
(@jonnyA85193246) reported
@margaretthrosby @Telstra I have a small mobile broadband for such situations. Other problem if your electricity goes down so does NBN- no landline or internet
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liammclennan
(@liammclennan) reported
@NBN_Australia @aussiebroadband told me I have "a stable service". Just no internet access.
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Rod Hodgson
(@RodHodgson1) reported
@Optus Hi team, emails very slow, internet slow. We on NBN 100@ 2143
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Monky questing New Year
(@BennyTheMonky) reported
@Telstra Yeah it doesn’t. I wasn’t given a reference number. I was told by Emanuel (the person who took my call) all the details. All he told me was contact NBN and select options regarding damage. The result, well you can see that by the prior post.
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Daniel Hillier #AlboGrease #AlboforPM
(@MobileInfantry) reported
@Smartymarty66 @AlboMP Other members have managed with Zoom, Skype etc. And if I remember correctly, Barnyard jumped up and down and demanded FTP NBN be supplied to Armidale early on in the process.
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mgII
(@mickgoodwill) reported
@Telstra Naaa on 2GB radio a caller asked a question about their nbn install setup and the answer given was incorrect, just highlighting it and never trust media answering correctly.
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😷 🕯️ John Gorham 🐀
(@Macrojohnnorth) reported
Just had my daily call from Nicole from the NBN! I would have thought that Dutton with all the electronic surveillance available to him would have been able to pin down these serial pests by now!
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Steve May
(@maystation4) reported
@iiNet @NBN_Australia Apparently it’s my responsibility to ensure you both talk to each other about my ‘ticket’ regarding no service when it’s windy. IiNet can you please talk to nbn, because apparently it’s up to me now to ensure you both communicate. What. A. Joke.
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Margaret Throsby💉💉
(@margaretthrosby) reported
@PaulFletcherMP how do I get @Telstra internet service restored when they palm off responsibility to you for disconnecting my service? They say because of NBN it will take days. Quick to disconnect, days to reconnect. Hopeless “service”.
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Johnny Chuggins 9000
(@chuggins9000) reported
@elee_bella In the meantime, for about $300 all up I'm using an Optus Netgear AC800 4G modem-router with an aerial and the required TS-9 connector (from Jaycar) because I'm a little itinerant atm and stay at places with **** coverage. Works great but is still more exxy than NBN.
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Monky questing New Year
(@BennyTheMonky) reported
I called Telstra to fix the socket, they told me “call NBN.” I call NBN, I get an auto directory and when I punch in the options I get auto hung up on. G f’ing G. So I’m guess it’s nobody’s problem. So I guess I’m stuck on my *** waiting till 2023 waiting for 5G for my home.
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Rob Gardiner 🐯🏆🏆🏆
(@GardinerRob) reported
@NBN_Australia The issue is you won’t connect me to Fixed Line NBN service. Who is the NBN ombudsman please.
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Nicholas Ferrara
(@NickFerrara_AUS) reported
@margaretthrosby @Telstra Telstra should never have been broken up into a no -government business and the nbn should have been under one organisation. Governments should provide a service to people not be a business.
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Trevor Foster
(@TrevorFosterOZ) reported
@Graetz77GD @Bubbbyboo @AlboMP But he can dial into tv interviews? And if internet is poor in his area I wonder which govt was in charge of the NBN, oh yeah the LNP who took all the shortcuts. I lived in Kazakhstan and the internet is far superior to Australia
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A formal beer
(@formalbeer) reported
@NickEvershed Also when I was having consistent NBN problems a while back I ran smokeping on an rpi to get moar graphs
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Margaret Throsby💉💉
(@margaretthrosby) reported
@PaulFletcherMP as Minister for the NBN can you explain why Telstra blames NBN for disconnection of my service when it was not requested and now tell me they can’t restore because NBN takes days. They blame NBN. I’m caught in the middle. Hopeless “service”
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David, what the Fk Aust dont vote for the LNP 🖕
(@corruptagenda) reported
@colonelhogans Problems with the LNP version of the #NBN
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Jared Quinert
(@xflibble) reported
@VodafoneAU - Why is phone my only option for contacting you about my terrible NBN this last week? It really doesn't need a phone call.
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\dot{u}=\alpha\nabla^{2}u
(@UNabla) reported
@JulianHillMP The other day he acted like he was so maggotted that he was barely coherent. WFH means you don't even need to walk to the tablet/laptop. How munted do you need to be to not even be able to operate that? Surely not? Maybe he just doesn't feel like coming to work? Or NBN fail?
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Voltron 🇦🇺
(@_falkorthegreat) reported
@sortius Oh geez, that’s rough. We aren’t “too bad” after we had a whinge to NBN who had been penalising it in our area, but still maxs out around 60
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Ella Lee
(@elee_bella) reported
I have terrible mobile phone coverage in my new apartment, only 3G that frequently drops out. I called Optus who won’t be doing any upgrades in my area for 6 months. I asked about having ADSL, or NBN connected and apparently there are no slots available at my address. WTAF?👀🤨😒
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The Aussie AnCap
(@libertydownundr) reported
@zioreturns Yeah, it's almost as if the NBN is ****