NBN Outage

Is NBN having an outage right now?

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

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NBN problems in the last 24 hours

NBN Outage Chart

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(71.41%)
Total Blackout
(9.53%)
Wi-fi
(8.40%)
E-mail
(6.73%)
Phone
(3.03%)
TV
(.91%)

NBN Outage Map

The most recent outage reports and issues originated from Brisbane, Sydney, Adelaide, Melbourne, Perth, Dongara, Maylands, Caulfield South, Mackay, Wollongong, Happy Valley, Seacliff, Central Coast, Sunshine Coast and Gold Coast.

Brisbane Internet
Sydney Internet
Adelaide Internet
Sydney Internet
Melbourne Internet
Perth Internet

NBN Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

NBN Issues Reports

Latest outage, problems and issue reports in social media:
  • Village__Kid TK (@Village__Kid) reported

    @Dashman01 Punting! I backed Just Deal It to win, Smooth Showgirl to win, Late Night Date and Innocent Crocker e/w, of course I didn't box them in anything. Couldn't cancel a bet to lay off JDIt in the run on the fair as good old NBN dropped out which halved my collect. Feeling sick 😭

  • nate1947_79 Nathan (@nate1947_79) reported

    @SenatorWong My nbn sucks mps down by almost 100mps😞

  • graetzy Dan Graetz (@graetzy) reported

    @RealMarkLatham Asking AGL about a sensible transition to renewables is like asking @Telstra how make the NBN. “You should buy our rusted EOL copper network!! It’ll only cost $11 billion and it used to be yours anyway!!!”

  • LucyL96_ LucyL🍦🎄 (@LucyL96_) reported

    @NBN_Australia Hey Natalie, I have been in contact with my provider for the last three days, they have assured me that this is on your end. They raised this issue with you two days ago, and yet, here I sit with 2mbps upload speed :) This seems to happen for a week every month around this date.

  • baxters Baxters (@baxters) reported

    @wazxxmas Nothing comes to mind. Even the NBN was dummed down enough to take away any threat to Murdoch - as he would have wanted.

  • OverTheHill4 WorstGovEver..george (@OverTheHill4) reported

    Telstra wireless NBN 8 hr outage yesterday bad day for business

  • manaz_d Robert Hudson (@manaz_d) reported from Sydney, State of New South Wales

    @jendudley @Telstra I am a mega geek too. I generally notice bad network performance. I really hate buffering in particular. My wife complained about the NBN being slow the other day, then realised she wasn't on Wi-Fi and it was actually the Telstra 4G service having issues.

  • JezzaK Jeremy King (@JezzaK) reported

    @Telstra I believe I have another appointment with nbn to come out and connect me. Problem is it seems your in the hands of the contractors. I’ve been very hesitant to get the nbn since I’ve only ever heard bad things. Mobile whilst not as good at least is easy. I buy and I’m connected.

  • JezzaK Jeremy King (@JezzaK) reported

    @NBN_Australia It’s the fact that I’m not connected. If I am willing customer simply wanting the internet and a telephone, I expect someone to connect me. My connection is not hard, yet it’s been made hard simply by a contractor not wanting to provide good customer service

  • Ultimatemenace Menace (@Ultimatemenace) reported

    @TelstraAU selected move service, moved today, foxtel tech came, nbn no show. Phoned and told never confirmed but app says it was. Customer rep told me there is a tech issue. I dont have nbn. Waited 4 hours for this. Who do i invoice for wasted time!

  • Ultimateqestion 💧Universe#42 (@Ultimateqestion) reported

    @deniseshrivell @KaushalyaFem This is the first Tweet that I've seen raising that #NBN #chestnut or the fact our cyber security laws are an obscenity to global innovation & privacy laws. Our democracy has been downgraded because of these guys. He'd wire tap tin cans with the help of Dutton for power. #auspol

  • vaughanwaynemi1 vaughan wayne mitchell (@vaughanwaynemi1) reported

    @deniseshrivell This government is ****** disgusting!!!!!!!!!!!! Because the way they ****** up the **** up!!!!!!!!!!!! In other words the NBN!!!!!!!!!!!! Because of this ****** ********* government I have a ****** ********* landline!!!!!!!!!!!! And I had to change my number...

  • weetpixx WEETPIXX 🔜 TwitchMelb Xmas (@weetpixx) reported

    @Platonakii @ItsDaftie @Patchy_boi My nbn has been down for three days 😂 I miss cable

  • unicornstar17 Elicia Holland (@unicornstar17) reported from Wollongong, State of New South Wales

    No internet blame nbn Minions irate at puppy cause he didn’t come to a work party Due to wales having prick problems again last week i aint sending these minions into work next week as they will only spark up... and that aint good when @DavidWPollock1 is away.

  • decpburke Declan Burke (@decpburke) reported

    @Telstra don’t know if your sales practices are legal. Suspended my internet and would lift my suspension for 48 hours if I signed up to a Telstra NBN plan. If I signed up with other provider I was told my service would be suspended again.

  • temujinemorgan Temujin E Morgan (@temujinemorgan) reported

    @NBN_Australia Next question. My blown router. How do I go about getting refunded for the $700 I'll have to pay to replace. I know there are others in my area that have blown NBN NTUs and routers from the same outage.

  • timwrig1 Timothy Wright (@timwrig1) reported

    @deniseshrivell @donaldh66287394 So many ideas & inventions go overseas & get backing along with funding. For other countries to profit from. The NBN is just throwing money away for a poor quality network. It may be all good for people browsing at home, gaming if we can get decent speeds, social media. More 🐂💩

  • espldr SK (@espldr) reported

    @Optus NBN has been down in Bundaberg South all day, no outages on the website. Modem diagnostic has 'Test xDSL Synchronization: Fail'.

  • bywnam Bryan (@bywnam) reported

    @iiNet my nbn dropped out since early in the morning on 48 Porongurup drive Clarkson WA. Tried reset modem does not help. Can you please check for any defects around my place. Brian.

  • cong_mini MiniCong (@cong_mini) reported

    @NBN_Australia They're talking about it most likely not being online until the 20th. At the start of school holidays that's stupid. Our local Woolworth's eftpos machines aren't working and many phones likewise. This effects well over 1k people at this point. Is there an NBN website to get info

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @visions_t800 Hey there, we're sorry to hear that you're experiencing issues with your service. The reason we refer people back to the provider is that they have direct access to an nbn support team. 1/2

  • VP_Colombo V.P Colombo (@VP_Colombo) reported

    @NBN_Australia I found your technician working on the outage 👍🏻👍🏻👍🏻

  • VP_Colombo V.P Colombo (@VP_Colombo) reported

    @NBN_Australia Thanks Paul. The chat with @MyRepublicAU hasn’t been helpful. 2 different persons as the 1st one cut off when I asked for an nbn technician. The 2nd one said there was an outage (not listed anywhere) meant to be fixed 2 hours ago.

  • visions_t800 visions_t800 (@visions_t800) reported

    @NBN_Australia Its the actual NBN Australia thats crazy. Can you use you magical powers to fix my internet faster because i dont think my parents like sitting on the phone for 2 hours and im not waiting till friday

  • AwesomiteOreo ♿ Dark Padoru 🇦🇺 (@AwesomiteOreo) reported

    @geldoon I know, my ******* dumbass stepdad has the whole network all munted. We pay for NBN...

  • Shaunnagh Shaunnagh (@Shaunnagh) reported

    Well the NBN is up and running. We had pretty crap ADSL anyway so I'll be happy with on par. I am buoyed by the fact that our default SSID is xx69.

  • Toonaciliata Toona ciliata (@Toonaciliata) reported

    @SmartEnergyCncl @simonahac @TurnbullMalcolm You had your chance Mal, now just go away. We will never forget what you did to our #nbn

  • broadside3110 Stephen Broadley (@broadside3110) reported

    @NBN_Australia No medical issues, but I don't understand why it would take 2 weeks to replace a nbn box. Unless there's some sort of configuration that has to occur, surely it's a straightforward replacement.

  • JohnVilnis John Vilnis (@JohnVilnis) reported

    @Telstra I am on hfc cable and have a smart-modem plus cm450 adapter. I do not have the nbn black adapter that everything says I need to connect to nbn. Yet no one seems to realise that. Even your website says it but phone help doesn’t.

  • selmainthecity SelmaTraceySergent (@selmainthecity) reported from Sydney, State of New South Wales

    What a joke. My NBN is always down. Morrison is so out of touch.

  • 1JohnCharlton John Charlton (@1JohnCharlton) reported

    @Telstra So you decided to just terminate my cable service (but still bill me apparently) as I need to move to NBN. Perhaps a call would've been nice or better still move my service without interrupting it. Perhaps it is time to look at other providers given Telstra don't want my business

  • temujinemorgan Temujin E Morgan (@temujinemorgan) reported

    @NBN_Australia Troubleshooting was done yesterday. The issue is a NBN service issue, probably a dead HFC NTU as its blew up my router (which is on a UPS), earliest appointment is apparently Wednesday however I run a business and have services that need to be online by Monday morning.

  • kityleung Kit Leung (@kityleung) reported

    @iiNet It's been #96hourson I'm #stillwating for your #callback after few contacts with you to fix internet & getting #nbn. #conflictingadvice & #disappointing #customerservice impacts my business & adds internet costs. #Donotpromise to update in 24hrs it's impossible.

  • _beretta Beretta (@_beretta) reported

    So my net is still down and working in backup mode. It looks like the NBN connection box was damaged in the storm, so no streams until i get that sorted.

  • sushedron SushiDrone (@sushedron) reported

    @TPG_Telecom @NBN_Australia @TPG_Telecom I called service myself. another 23 minutes on the phone, no answer

  • sushedron SushiDrone (@sushedron) reported

    @TPG_Telecom @NBN_Australia There is still 0 result, I have to explain same thing over and over again for each new interaction. Twice I was promised that I will be phoned by support because they couldn't help me at that moment, but never got called. Shockingly bad customer service.

  • VALIANTBABE340 Jen 🇦🇺 (@VALIANTBABE340) reported

    @NBN_Australia My service provider said it was the #nbn not providing them with the internet connection and they are NOT responsible for lack of service and to approach NBN for compensation. Please stop putting it back on the providers when clearly, this is an NBN fault.

  • Bruce_Bromley Bruce_Bromley (@Bruce_Bromley) reported

    Dam sick of @NBN_Australia Ex wife has moved into her new home. Previous owner had FTTN. She applied over 2 weeks ago for service through @Aussie_BB and they say no service is available. It is now school holdays with kids at home, no internet or streaming TV. BLOODY PATHETIC.

  • broadside3110 Stephen Broadley (@broadside3110) reported

    @NBN_Australia after the electrical storm last Wed in Brisbane, our NBN service is out. Service provider WiFi modem works fine, but the NBN box is dead. Call provider...Earliest NBN appointment to fix/replace the box is 27 Dec. That's 2 weeks. Totally unacceptable.

  • pete_goodlet Pete Goodlet (@pete_goodlet) reported from Sunshine Coast, State of Queensland

    @NBN_Australia Hi Natalie. We have spent hours on the phone. The first technician was Telstra. The second technician was from @NBN_Australia he was unable to fix the board.. we were meant to be contacted last Tuesday.. still nothing!!

  • visions_t800 visions_t800 (@visions_t800) reported

    🚨We got a massive problem and that is.... I have no internet for a ****** WEEK 😤🤬 🚨I don't know something with NBN cables or wiring i don't know some bullshit there trying to fix is going to take a ****** WEEK😶🔫 🚨What am i ment to do for a week no cod and no streaming🤯

  • SeanRapley Sean Rapley (@SeanRapley) reported

    @FinancialReview @YolandaRedrup A bit rich from the guy who ruined the NBN, through the 'innovative' fibre to node model. Locking in a substandard data network for generations to come, to save a few billion $.

  • VP_Colombo V.P Colombo (@VP_Colombo) reported

    @MyRepublicAU nbn down since last night. Impossible to get info!

  • arn3b Arne Hansen (@arn3b) reported

    @TurnbullMalcolm One of the keys will be access to high speed and high resolution data from meters and behind the meter devices. Shame you destroyed the NBN, because now that task is much harder than it aught to be

  • anirbanmahanti Anirban Mahanti (@anirbanmahanti) reported

    The problem with an innovation agenda, as I see it is — a lack of focus on the long-term, an unwillingness to embrace intangible benefits, and an incessant desire to show RoI over a very short time period. The concoction of this shortsightedness delivers stuff like #NBN!

  • Sayo_Nara_88 🎄 Santa_Nara 🎄 (@Sayo_Nara_88) reported

    @Telstra Rockingham W.A 6168 internet still down since 7:40pm & hasent come back on. I NEED MY BLOODY INTERNET NOW! At this rate ill have to call up the ombudsman again just so y'all realize the gravity of this situation. What am i paying for!!! #telstra #telstraoutage #nbn

  • RegularRelief RegularRelief (@RegularRelief) reported

    @richardwaters_t @iPrimusAU I was told via online support that any NBN ready modem would work, but when I called after I bought one I was told no support would be given. I eventually found a way to get it connected after tech support refused to help. It wouldn't it off the box. Let me know if you need help.

  • LynxXAU LynxX (@LynxXAU) reported

    @Telstra My nbn no worky worky blue light flashy flashy no stop stop. send help help :D

  • tracydart1 Tracy Dart (@tracydart1) reported

    @grheard It has affected our fixed wireless NBN for 2 days, mobile service very poor. Makes things very challenging.

  • FettJanga DrunkenJangaFett (@FettJanga) reported

    @kritters03 Come to Australia where we have the NBN No Bloody Network

  • gem_ng g e m (_•.•_) (@gem_ng) reported

    @NBN_Australia can’t believe that I just had to set up my NBN moderm and fix up my own internet because your technician ****** it up in the morning LMAO

  • VALIANTBABE340 Jen 🇦🇺 (@VALIANTBABE340) reported

    @kelliekelly23 @HbAlpaca @Justloo85230955 @ClimateCritic18 @AusAntiLeft @PoliBard I would love to watch this video but the #nbn has been out here all freakin day. I've gone over my phone data so now the data speed is as about as fast as @NBN_Australia fixing the issue!

  • Baba770 Con Baba (@Baba770) reported

    @NBN_Australia scheduled an entire day around an appointment only for you to cancel. Then you go and cancel all other appointments for the next week so now I’m offline until 21st onwards. FFS

  • VALIANTBABE340 Jen 🇦🇺 (@VALIANTBABE340) reported

    @OBeast84 @NBN_Australia I'm and everyone in the Highfields area are feeling your pain. All internet has been down since early this morning. Every ISP is affected.

  • VALIANTBABE340 Jen 🇦🇺 (@VALIANTBABE340) reported

    @NBN_Australia @OBeast84 The internet has been down all day here in Highfields QLD and it's the #NBN as every isp is affected! It's bloody ridiculous. I've used up nearly all my phone data.

  • WowBisho The Funcle 🇦🇺 (@WowBisho) reported

    Yep, you guys told my provider it’s a bridged tap issue, as you did when I was with previous provider (TPG) who I took to the TCO. Funny thing is it was a NBN technician who came and disconnected all the redundant lines last time, but you conveniently have no record of that.

  • Ahlephia Rhiannon Irons (@Ahlephia) reported

    @bikinipmp @NBN_Australia I'm all for them thinking they know more than us. But if we tell them we have one cable and show them where it is, they should pay attention. Hopefully all this drama is behind me. I can't handle this kind of crap at the moment.

  • JoDog Jo (@JoDog) reported

    @Telstra The NBN is back on. But the on going issue of our Telstra mobiles not working inside our house continues. There are black spots throughout Mosman Park and Pep Grove. The suggestion we spend $2000 perhaps for a booster seems unreasonable

  • bikinipmp Jeffrey Lloyd (@bikinipmp) reported

    @Ahlephia @NBN_Australia That seems typical of that sort of service. I can't count how many times, I have done all the things plus a few that they automatically ask before I ever get in touch with them here in the States. Their first question should be how experienced in this are you the customer

  • waters33779942 waters (@waters33779942) reported

    Why don’t service providers take responsibility when @NBN_Australia outage happens.. I feel customers are caught between the service provider and #NBN as no one takes responsibility..they are happy to take the money but don’t take any action when the service is out @TPG_Telecom