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NBN Outage Report

Why is my NBN service not working?

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If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 73% Internet (73%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 3% E-mail (3%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Melbourne, Brisbane, Parramatta, Ashfield, Logan City, Ocean Shores, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

CityProblem TypeReport Time
Adelaide Internet 9 hours ago
Sydney Internet 9 hours ago
Melbourne Internet 20 hours ago
Sydney Internet 1 day ago
Brisbane Internet 1 day ago
Melbourne Wi-fi 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • matthwrose
    Matt wants to strangle the NBN people 🇺🇸🇦🇺 (@matthwrose) reported

    I need my NBN installed. If I can't work, I start getting myself in trouble on social media.

  • DRKNOWSU
    drknows (@DRKNOWSU) reported

    @DrDavidHoney Yeh you guys did a top job with NBN too … delivered the worst internet in any first world country … well done 🤡

  • adrianmarr
    Adrian Marr (@adrianmarr) reported

    @Optus @networkoutage is there an outage in south fremantle on nbn fttn at the moment

  • whateveryeahnah
    Icanhaveanopnion (@whateveryeahnah) reported

    @NBN_Australia spend more money on your disgustingly inadequate service and less on advertising because the ads just piss people off - waste of money.

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @rusticello @FernandoLongoOZ @wilde_gio He's very well off so doesn't care. And will continue to defend his #NBN as he'd never admit he was totally wrong.

  • davesattout
    David Sattout (@davesattout) reported

    @NBN_Australia @Juliamjane You could, for example, take an active role in seeking to fix the problem. I haven't even been told what the problem is. The mollifying tweets are not so mollifying.

  • mystic_medusa
    Mystic Medusa Astrology (@mystic_medusa) reported

    @NBN_Australia Can u please tell me when NBN incident 000017778075 will be resolved? I know u said that there is no outage but the ISP quoted this to me feom the NBN Service portal, which I assume is accurate?

  • Zabrowski01
    Brad Johnson (@Zabrowski01) reported

    @BavonUnofficial Had the Same problem last week 😢 Telstra blamed nbn, nbn blamed Telstra 🤬

  • chris__mara
    Chris Marantelli (@chris__mara) reported

    @Telstra Having internet issues all day today. Would it be related to NBN works apparently done yesterday, or another issue?? Postcode 3041

  • jjjohncau
    jjj c (@jjjohncau) reported

    Hey @NBN_Australia just wondering when the 'unplanned outage' will be rectified in postcode 2049? It's been about 24 Hrs and we have some work/study to do!

  • Shimura31809516
    Shimura (@Shimura31809516) reported

    @TPG_Telecom No internet on nbn and no one pick up my call to tpg. I need help right now

  • MattBobBrad
    Matt Bradley (@MattBobBrad) reported

    @NBN_Australia is there an Outage in Coogee NSW and if so what. is the reason and fix time

  • DunnarguenRead
    Craig Read (@DunnarguenRead) reported

    @garland_paige @RoseSugarlove @SpaceX What are your Down load speeds, what are your caps per month, can you stream 8K, or even 4K, what are your outages during storms?…….I’ve had both and the NBN satellite is a waste of time compared to Starlink.

  • DeanRosario
    Dean Rosario (@DeanRosario) reported

    Still haven't received one potential scam phone call since the Optus issue became public. Not one. Compared to daily multiple calls about NBN, eBay, Amazon, solar panels, shower heads, etc etc.

  • AndreaMcHutcho1
    Andrea McHutchon (@AndreaMcHutcho1) reported

    @NBN_Australia It is still not working this is ridiculous!!!

  • Optus
    Optus (@Optus) reported

    @Kel_McFletch Hey Kerri, we are sorry to hear about the poor experience you have had trying to get your NBN connected and getting assistance with this. This is not the customer service we strive to provide. Please DM us so we can investigate & assist. Thanks - Mary

  • Lang44d
    Ben Langford (@Lang44d) reported

    I just copped one, a call from Perth, pretended it was about Telstra NBN. I kept delaying, obfuscating, acting dim until she called me an idiot and hung up in frustration. This was unsatisfying. I want to really give them some grief.

  • frankfiocco
    Frank Fiocco (@frankfiocco) reported

    @Sandra_Sully Wish you success Sandra. Seems like it's a race to the bottom with Tel Cos. Also how can Australia's NBN still be below par. (Optus customer here. Very minimal info after breach.)

  • cmrnsmth
    Cameron Smith (@cmrnsmth) reported

    Apparently no-one in the inner-west has NBN due to an 'unplanned outage' that the NBN website is saying could take 10 days! Nice one @NBN_Australia!

  • Sandra_Sully
    Sandra Sully 📺🎧📲🏑🌺 (@Sandra_Sully) reported

    .@Telstra Hi there someone!! I am done playing nice and being patient. My modem just doesn’t work. Your people have tried rebooting it remotely, and blaming the NBN. It just doesn’t work. I need the internet to work as do my family. Someone pls help!

  • Kel_McFletch
    Kerri McDonnell (@Kel_McFletch) reported

    @Optus yet again woeful service, nbn appointment scheduled for today no show and I have to re- make the appointment, really? #enoughisenough #terribleoptus

  • llanescajourno
    Llanesca T. Panti (@llanescajourno) reported

    House Ways and Means panel chairperson Joey Salceda calls on the Marcos administration to pursue the National Broadband Network (NBN) project which was shelved during the Arroyo administration due to alleged ovepricing @gmanews

  • dhawaldamania
    Dhawal Damania (@dhawaldamania) reported from Sydney, New South Wales

    Extremely unacceptable practice by @VodafoneAU cancelled my NBN when I specially asked them not to, not once but 3 times #fail #switchtotelstra .. customer service is helpless

  • NetrunnerGen
    Netrunner Card Generator (@NetrunnerGen) reported

    Simoom Agency NBN: Subsidiary 40/12 Whenever you derez a rezzed piece of ice, deal 2 brain damage

  • AndreaMcHutcho1
    Andrea McHutchon (@AndreaMcHutcho1) reported

    @NBN_Australia They are blaming the NBN @iiNet says the issue is rectified and the @NBN_Australia is the issue! Sort it out people WFH!! And rely on the internet

  • frankfiocco
    Frank Fiocco (@frankfiocco) reported

    @Sandra_Sully The onus is squarely on Telstra. Ms Sully having to do it publicly after 7 months to rectify the issue, highlights the NBN issues a lot of Aussies face. Sadly.

  • davesattout
    David Sattout (@davesattout) reported

    @NBN_Australia @Juliamjane Just to be clear, the outage now runs at almost 27 hours. A busy legal practice cannot operate without communication.

  • newsheli
    shane whitely (@newsheli) reported

    @bradholznagel Gippsland area. Found it far more consistent than NBN and broadband, especially at night and during poor weather. Even thinking of changing my city locations.

  • EntrustIct
    Entrust ICT (@EntrustIct) reported

    Entrust ICT are aware of an outage in WA affecting NBN services, Entrust engineers are working with the upstream carrier to investigate the issue, and further updates will be provided in an hour.

  • DavidJHeffer
    DJH (@DavidJHeffer) reported

    @NBN_Australia @AGLEnergy l haven’t had any internet service due to an ‘unplanned outage’ in my area (Petersham NSW 2049) since 9am this morning and I WFH. It’s now 11pm. When is this gonna be fixed?!