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NBN service status: outage reports and connection issues

Why is my NBN service not working?

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If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 77% Internet (77%)
  • 10% Wi-fi (10%)
  • 7% Total Blackout (7%)
  • 5% E-mail (5%)
  • 2% Phone (2%)
  • 0% TV (0%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Perth, Sydney, Adelaide, Brisbane, Melbourne, Arumpo, Cairns, Upper Caboollure, Hobart, Newcastle, Mackay, Kincumber, Ballarat, Rosalie Plains, and Townsville.

CityProblem TypeReport Time
Perth Internet 7 hours ago
Perth Internet 7 hours ago
Sydney Internet 11 hours ago
Adelaide Internet 12 hours ago
Brisbane Internet 13 hours ago
Brisbane Internet 13 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • paullyj57
    paullyj57 FMD **** AUST (@paullyj57) reported

    @MrKRudd @AsiaSociety @AsiaSocietyJP 200 billion for nbn that is useless and no one uses. Iv been using mobile network for 15 years for data. Faster and cheaper than nbn. And now starlink which is even faster and unlimited fast data for $69 pm. Labor have mortgaged your kids future for votes. Frauds and corrupted

  • nicole_lazarou
    Nicole Lazarou🇦🇺🇮🇱✡️ (@nicole_lazarou) reported

    @QuentinDempster NBN sucks. Australia has third world internet. Starlink rocks. Loser.

  • itkoi
    koi (@itkoi) reported

    vodafone better send someone out to fix my nbn box i swear to ****

  • LNPvoterfail
    Never vote LNP. (@LNPvoterfail) reported

    @derf17k LNP would have destroyed my Super given half a chance. As with NBN, NDIS, the car industry, refineries, environment.... Just **** right off @der17k

  • Russputin2
    Russell Drysdale :#IStandWithAlbo (@Russputin2) reported

    @Richard01357064 If only the deposed LNP Crime Org had not nobbled Labors' worlds best, full Fibre NBN (with iron age copper), you'd know that the LNP Crime Orgs' decade of debt & devastation, was over 4 yrs ago. The war is long over soldier. By the way, the Beetles have broken up too.👋🙏

  • moresunshine_1
    John Cas (@moresunshine_1) reported

    @news_australian He was an idiot. And we are till paying for his stupidity in f-ing up the NBN.

  • FcukGogle
    Follower of fascination (@FcukGogle) reported

    @Ozzytourer The only thing that Labor has done that has worked if fixing the ******* mess they made with the NBN but in typical Labor fashion they want the internet to be censored because of "protecting kids" Well at least there's now an entire generation that'll never vote for the *****.

  • loftwah
    Loftwah (@loftwah) reported

    Australia’s biggest fumbles I have seen in my lifetime so far have been missing the boat on nuclear in the 90s (I don’t believe it is worth it today) and the NBN. Anyone who caused their poor outcomes should be strung up for it.

  • James_M_South
    JimBobSquarePants 🇺🇦 (@James_M_South) reported

    @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

  • malcolmangus1
    malcolm angus (@malcolmangus1) reported

    @greghammo69 @DarcyAmaroo he is also imitating Abbott .No cuts to Pensions, educ or health NBN 25 megabytes per second by 2016? Linked pensions to wages growth not indexation !Did you scorn him too for his multiple broken promises ? they all do it

  • DamnImDeadAgain
    Gibbo (@DamnImDeadAgain) reported

    @news_australian No way he gave a sub par NBN service and every thing that he touches turns to crap

  • jscmurdo
    John Murdoch (@jscmurdo) reported

    @ausnuc_ian It was a Press release waiting for a business case that never eventuated. That's how the LNP operated. Don't get me started on the NBN catostrophe. Another example of the great economic managers.

  • ScarabOfficial
    Scarab (@ScarabOfficial) reported

    I woke up to find my Internet is down. I'm typing this via an unusably slow emergency backup mobile access function. I hope my fibre connectivity comes back up soon. The problem is with either my ISP(RSP), or the #NBN, more likely the former.

  • MAustraliaGA06
    Aussie Christian🇦🇺🕎✝️ (@MAustraliaGA06) reported

    @RennickGBR My issue with point 3 is that for the last 2 decades, there hasn’t been one federal project that was delivered on time and on budget, every single infrastructure built blew the budget completely. So it’s just more spending. Snowy hydro, NBN, inland rail, hunter frigate etc

  • n0otherwaythere
    Stonkin Days (@n0otherwaythere) reported

    @Starlink I’m one **** around on price from going over to NBN fixed wireless which has been rolled out in my area since I got Starlink. The chapping and changing is bullshit

  • dbmgreen
    DBMG 🇦🇺 (@dbmgreen) reported

    @Peter_Fitz I was a Young Lib at UWA. Tea & Fairy Bread with Mal Fraser @ Sir Charles house. Volunteered. I was sliding but NBN was the last straw. AUS needed a statesman we got Abbott. :( Volunteer for an independant now. Unlikely to support libs ever again. If they are around that is.

  • gaymilkisgay
    DerKrampus (@gaymilkisgay) reported

    @ianclarkeAU NBN is not a cellular network - I think your statement is illogical.

  • AbAussieGirl
    Nikki Austin's Aussiegirl 💖 Love Hank & Elvis (@AbAussieGirl) reported

    @optus_help why does the Internet NBN keep dropping out in Baulkham Hills it's been doing it since last night around 7 pm non-stop every five minutes now it won't reconnect is there an outage please tell me ?

  • Andrew_Godman
    Andrew Godman (@Andrew_Godman) reported

    @onurcam @tzk1810 Kinda slow compared to fibre. Misses the point that Tony screwed the nbn and ended up spending just as much as a fibre network was going to end up being

  • General_Bewbs
    General Bewbs (@General_Bewbs) reported

    @Darth_Peachez Genuinely takes me ten hours minimum to download 100gb. It's local news obviously but there's a couple news sites in Australia talking about how a lot of us will be ****** by digital only because of how bad our NBN and wifi still is and how far behind we all are

  • sm59589971
    Brian Smith (@sm59589971) reported

    @BiteSizedMediaX The Howard Costello government also left a future fund which is something like $240 billion now. Labour are eyeing that off, I wonder if they’ve already broken into it. Rather than just paying into it, they bought out NDIS, Nbn, all these other green BS things.

  • GwenMotherS
    Spider Mother Gwen (@GwenMotherS) reported

    lines we are tunning in the nbn these days AUSTRALIA SUCKS FOR INTERNET this has taken a big toll on my mental as i am now stressed out about debut having issues and ruining my hard work that i am trying to put into it sorry late message

  • damatically
    ♡Dama♡ (@damatically) reported

    Im liking league of dreamers books oh man...this is bad. I hope they do more free option event tbh but then again their choices is relatively cheaper but still. Law of the Beast is having a free play event and im loving it! I only downloaded LOD for NBN but now hhhh

  • scrdeclxpse
    Heilagt 🇦🇺 (@scrdeclxpse) reported

    @xShephardx Being a nerd here in Aus is like top 10 most emotionally excruciating experiences since my internet used to be 3 mb/s, which is actually a lie since my ISP throttled it down to 950kb/s. Thank **** for NBN since it's now like 62mb/s but gigabit internet would have me heavenbound.

  • the_vocal_one
    The Opinionated Veteran (@the_vocal_one) reported

    @ianclarkeAU @CovfefeDnUnder Mate, you're talking to a @Starlink customer... I use it on the Gold Coast, and I'll likely never go back to the NBN, even though I can get fiber, largely because I refuse to pay for something that is intentionally outdated. Outside of the cities, #Starlink is the answer.

  • PietroDarke
    Pietro (@PietroDarke) reported

    @centralNRL Agree with the 4K sentiment. Biggest games like Origin & GF not on 4K is poor. Contrary to others my Kayo on 4K is reliable & have not converted to NBN yet.

  • 1Swinging_Voter
    JILL (@1Swinging_Voter) reported

    WOW. Was that Mike Kaiser perched up next to that Murray Watt snot from #QLDPOL at #ESTIMATES today? WOW still got his snout in the corrupt Labor trough. Remember he was handed that NBN job by Stephen Conroy no application needed. WTF is he doing now on the public **** #CANBERRA

  • mitchell_costin
    Mitchell Costin (@mitchell_costin) reported

    @RobERussell1 @FranMooMoo Yes it is. I did some checking&at the moment I'm better off staying with the NBN network. I have told this to Elon many times,but I never get an answer. Same goes for his paid premium subscription to X. It sounds reasonable in American dollars, but that explodes in our currency.

  • DayvdAllen69876
    Dayvd Allen (@DayvdAllen69876) reported

    Home internet is down, BUT, according to Australia's "Lightning Fast" NBN... There IS no outage... Yeahhhhhhh.... The "Not Online" indicator light says otherwise. Optus are now "confirming" there's a problem... 🙄

  • bernardsjansen
    Bernard (@bernardsjansen) reported

    @TopherField I've been a happy Starlink customer for years, because the NBN was unable to get reliable internet to my house. Each month Elon gets my money, and I get reliable high speed internet. Each month, we are both better off.