NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Bowral, Sydney, Gold Coast, Adelaide, Perth, Riddell, Old Bar, Canberra, Maclean, Launceston, Warragul, Long Forest and Loch.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Bowral |
Wi-fi | |
| Sydney |
TV | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Studioprisoner 🌪✨
(@studioprisoner) reported
@filmgirl152 Ok. Id say there could be something on nbn side causing these dropouts. Aussie BB are a great company. And it dropouts is most likely caused by hardware or issues within the infrastructure (if it’s not fibre)
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WEAR-A-MASK
(@jimmyjack72) reported
@NBN_Australia or @TPG_Telecom what’s happening in Preston and Thornbury Victoria? Days of patchy service and this morning nothing!?!
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Timothy Hanlon
(@twodogsgaming) reported
@danielcairns @NBN_Australia @iiNet That sucks man. I'm with Internode and when I moved a few days ago found our service dropped out frequently, like every hour or more. NBN were out within 24 hours and normal service has since been restored. Kinda feeling lucky it was as easy a fix as it was.
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Tim
(@higgzee) reported
@Telstra is there anyway of having a conversation with someone in real time? Using your chat service for my last query took 24 hours and now my NBN order is lost
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Honorable Odin 👁
(@Slugasi) reported
@NBN_Australia Impossible you kidding? Don’t mean to be rude even if I got that far to speak to someone they would pacify me being a no body cmon Sarah the world don’t work that way you know that. Your very kind to respond though thank you. Merry Christmas 🎅🏻🎅🏻
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Peter
(@psg_au) reported
@NBN_Australia Lies Lies & Lies..... The worse, most dishonest customer service team ever... Constantly telling lies & not providing any level of service @ScottMorrisonMP you need to step in and address this issue!!!
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Jeremy
(@jez99) reported
@Optus What's going on with the NBN phone network in Deer Park VIC 3023? The phone light on my modem is off and I can't make or receive calls on the home phone.
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Space Kidette 🚀
(@SpaceKidette) reported
So much for the #NBN being better and faster. That piece of **** LNP solution has been down more times in the last 3 wks than over the previous 11 yrs on ADSL. Yesterday, it was down for almost 24 hours! The #LNP couldn't organise a piss up in a brewery!
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🎅🏼 𝒮𝒶𝓃𝓉𝒶 𝒞𝓁𝒶𝓊𝒹𝓈 🎅🏼
(@claudiarosegame) reported
******* nbn ... no stream today until the internet gets its **** together 😪
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Muppet String
(@MuppetString) reported
@CavalloDelMare Internode nbn 25; $70. Works for us as a small household, yet to see any issues with bandwidth
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Jim
(@Jim00171324) reported
@NBN_Australia so my connection just went down. Rang my service provider and am told NBN maintenance until 7pm. I am working from home like half of the country. Why was no information provided? When can I expect to be online again. Calwell ACT.
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Dallas67
(@dallasblackmale) reported
@sastre_8 Your patriots go nbn e **** around and get hurt.
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Gerry Prewett
(@PerthGas) reported
@PrincessMattie1 Yes using my iPhone as my NBN fibre to the home is so slow!
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WEAR-A-MASK
(@jimmyjack72) reported
@NBN_Australia outage page says no outage. It must be psychological? Or mass hysteria? Whatever it is My wife and I can’t log into work VPNs.
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🎅🏼 𝒮𝒶𝓃𝓉𝒶 𝒞𝓁𝒶𝓊𝒹𝓈 🎅🏼
(@claudiarosegame) reported
@NBN_Australia oh ****, hey lol, think my whole area is having an outage at the moment 🤯
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WEAR-A-MASK
(@jimmyjack72) reported
@TPG_Telecom hello! @NBN_Australia reports no outages in my area Preston Victoria, but I have no internet and have had deteriorating service for days! Help!
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steve pyrros
(@stevepyrros) reported
@Telstra #auspol The most surprising point about communications scammers posing as Telstra & NBN. They call you and when disconnected they call back. They offer to fix your computer. They scam less money than Telstra charges and offer a better service. No wonder people accept!
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matmann
(@mat5mann) reported
Fking @NBN_Australia 5 days of little to no internet. **** house
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Peter
(@psg_au) reported
@NBN_Australia Absolute crap. Get with the program. Your rubbish line is still not working. Was reported to Optus on the 4th December & there is STILL no resolution. Bouncing it back & forth between you & Optus IS NOT ACCEPTABLE.
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Peter
(@psg_au) reported
@ScottMorrisonMP @LNPQLD Good, hopefully he can help you get the NBN back on track. It is a very very expensive, pointless White Elephant as it is.....
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WatsonsTroops
(@WatsonsTroops1) reported
@benftiPTP @_BertHandsome IF you're somewhere where you're a long way from a node or poor copper quality absolutely. Its a very viable alternative. Or if you are on nbn wireless on a congested tower, or had no line of sight to the tower (trees etc in the way) than Starlink will be very viable.
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🎄Merry Tess-mas 🎄 🎮 Lupawolf152
(@filmgirl152) reported
@Aussie_BB Looks like NBN are doing some emergency works in my area today. Hoping they fix what ever is happening. Will call tomorrow if there are still issues.
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john harold redman
(@redo72JR) reported
@TMFScottP @Telstra I thought the NBN was only an "INTERMITTENT SERVICE" so I never thought to complain....and I'm pretty sure thats what they wanted me to think!
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Peter
(@psg_au) reported
@NBN_Australia The NBN tech has identified & agreed it is YOUR phone line that is the issue -FIX IT
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Ian Werner
(@eezywerns) reported
@davidbewart That sounds dangerous to me. Leo ****** would unload her so he can look relevant. He ****** up the NBN and he gave Ita a please explain. Apart from that, **** all.
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Clockdistrict
(@Clockdistrict) reported
@filmgirl152 @Aussie_BB @NBN_Australia Could be a line issue, might not be ABB's fault
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Dino
(@IamDMO666) reported
Hey @telstra why is it so hard to get a technician out to fix the copper phone line to my house so you can connect me to FTTC NBN.
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Jumpy❤️🦆
(@processlayer) reported
hate the nbn so much MY WIFI HAS BEEN *SO* **** LATELY ITS INSANE NOTHING CONNECTS
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Tim Lyons
(@Picketer) reported
Not having a go at him, but wine, even cheap wine, is still a much more valuable commodity than we waste water on in the MDB. (Also your regular reminder that Malcolm Turnbull ****** up the MDB plan just as bad as he did the NBN.)
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Richard “Dick” Hands
(@ThePainTrain92) reported
@NBN_Australia @Telstra My mate was pretty dissatisfied with losing connection to NBN yesterday arvo. He had to **** to 360p **** which just isn’t on. In the age of 4K content, reverting back to 360p is just garbage. We may as well draw crayon **** if these issues persist.