NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 25: Problems at NBN
NBN is having issues since 02:00 AM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Mount Gambier, Sydney, Canberra, Perth, Greenmount, Adelaide, Gold Coast, Gawler, Melbourne, Cape Jervis, Balwyn North, Stanmore, Darwin and Lowood.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Brisbane |
Internet | |
| Mount Gambier |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Canberra |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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nbn™ Australia
(@NBN_Australia) reported
@TKELiquefy As all appointments are booked and managed by your Service Provider, it is best to seek updates from them directly as they can liaise with their internal nbn support team to find out the reason why the appointment did not go ahead and schedule a new one. 2/3
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☂ Newcastle Guardian🇦🇺
(@NewcastleGardia) reported
@9NewsAUS @nbnnews 𝗛𝗔𝗦 𝟵 𝗡𝗘𝗧𝗪𝗢𝗥𝗞 𝗕𝗘𝗘𝗡 "𝗛𝗔𝗖𝗞𝗘𝗗" 𝗔𝗚𝗔𝗜𝗡? 9 Network Channels through NBN Transmitters in Newcastle are breaking up freezing all morning. Neighbors report the same. All other Networks/channels are fine. How about telling us what's happening.
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nbn™ Australia
(@NBN_Australia) reported
@FionaPatton10 That's good news, Fiona! Your provider will be able to test the line to check for faults. If the fault is with nbn they will let us know and we will work hard to fix it. Let us know how you go. Thanks, Amy
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Debs
(@Debs43565717) reported
@GideonCRozner Yes and I asked the **** how he can sleep at night. Lying like that as I am not on the nbn. Finished with piss off! Scrotes
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Fiona patton_emerging 🐀😈
(@FionaPatton10) reported
My landline and home internet are down because my NBN has crashed YET AGAIN and TELSTRA send me a text to say I've used 71% of my mobile call allowance and I'm running out of mobile data 😡 @Telstra
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𝙅𝙖𝙢𝙚𝙨🇦🇺
(@SznFornaroli) reported
@ItsCamxron NBN is kinda crap in my area tho
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Owen
(@iowenjones) reported
Is it just us or has streaming services sucked over the last 24hr? Speedtest claims 21mbps download, but testing on multiple devices gives grainy results, buffering and network errors. FttH was supposed to banish buffering. Another factory reset I suppose @iiNet @NBN_Australia
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/dev/null
(@DanHalford) reported
@NBN_Australia Appreciate the reply, but after having waited so long for NBN to be delivered, and then receiving a - quite frankly - pisspoor speed, I should not have to be considering Starlink or 5G to try to get a decent internet service.
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nbn™ Australia
(@NBN_Australia) reported
@TKELiquefy Hi there, we are sorry to hear you're having issues getting connected to nbn. There may be several factors that may result in an appointment being rescheduled such as technician capacity and unforeseen circumstances such as working conditions and illness. 1/3
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Toast 🥂
(@Cooked__Bread) reported
@aesturiass @YunoEnjoyer Legit cancel your nbn and get an unlimited mobile plan it's faster lmao
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Angry Exile
(@AngryExile) reported
@a_swift_half Had a crap D-Link too once. Current one’s a ISP supplied TP, which I take to mean cheap, that came with our NBN box. I really was expecting to have got annoyed and bought something better by now but it’s been pretty good.
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Sharon Muffett
(@MsSMuffett) reported
Hey @iiNet any outage in Gosford NSW. Power cycled modem and NBN box still no dice. Went out approx half an hour ago @networkoutage
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Tom B
(@thommo477) reported
Deans on NBN News: “you have to task risks sometimes” *******, I wish you would.
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Ema Proud Sewer Rat and Evil One Fan Club Member
(@25MMCC) reported
@HumansOfHughes @SingletonArgus ScuMo’s govt has never met a good idea they can’t ignore. Or smash to pieces if it happens to be already in place - the NBN for example.
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jonowee
(@jonowee) reported
Hmmm.... can't filter @FinderComAU NBN search by technology? Have to read through each plan's pop-down? Many 100/40-20 FttN plans? Or is the MTM network so cooked that even if you live next to a green cabinet, retailers don't want to gamble 80% deliverable speed.
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Delicate Stone
(@delicate_stone) reported
@NBN_Australia Coming to see if they can fix it on Monday 😬 fingers crossed
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jonowee
(@jonowee) reported
Hmmm.... can't filter @FinderComAU NBN search by technology? Have to read through each plan's pop-down? Many 100/40-20 FttN plans? Or is the MTM NBN network so cooked that even if you live next to a green cabinet, retailers don't want to gamble 80% deliverable speed.
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descriptor
(@jilliduffield) reported
What’s happening is what’s not happening. After 8 days of no service NBN technician failed to show at scheduled time. Why am I not surprised? #NBNfail
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Avoid crowds, interiors, chatting. Eric Lindsay
(@ericlindsay) reported
@SwannyQLD Just because the federal government stuffed up quarantine and vaccines (and NBN and NDIS and helping the poor) does not mean they should be allowed to distract us by threatening a war against a nuclear power that is also our largest trading partner. #auspol
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jj
(@jStusyy) reported
@NBN_Australia Messaged Telstra for the last week, they’re refusing to listen insisting on testing the modem over and over despite being told the nbn box is the issue
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Les Grossman
(@Les_Grossman_) reported
@NotARealWookiee @AlboMP Vote them in! Gillard was a minority govt who needed the greens as a coalition. Rudd did a bit b4 he seemed to not be up to the task. But Howard, Abbott, Turnbull and Morrison have had plenty of opportunity and wasted all of it. Trickle down oligarchy bs. Even screwed labors nbn
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Owen
(@iowenjones) reported
@sortius @iiNet @NBN_Australia Just shits me that every 3-6 months, for no reason, the configuration and appliances as supplied by ISP that been working seamlessly start to crap out. Download speeds look fine but streaming content degrades, buffers and throw errors. ADSL1 or worse. It's like 2005.
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Science in the Pub Adelaide
(@SciPubAdelaide) reported
.@sarasrking works on the infrastructure of the network. But not internet we use, the internet if we had a high speed NBN This requires solid infrastructure. Though boring, we notice if we don't have the right infrastructure #SciPubADL
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kapil shukla
(@shuklakapil) reported
@Telstra how do i get your attention if my nbn is not working
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Adrian Carter
(@OzAdr1an) reported
@NBN_Australia hey NBNco, any chance of ever finding out when you plan to rebuild Weston, ACT. We have a poor FTTN deployment, it's mostly Aerial lead-ins, I'm 990m cable from a Node that is 200m physical, and can't get quotes online for tech choices bc I'm "complex".
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Paul K
(@paulipaulyk) reported
@Aussie_BB Apparently you guys forgot to switch my nbn service on today as a part of a relocation of service request. Requested it 5 days ago so plenty of advance notice one would assume?
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𝙋𝙉𝙆𝙇𝙇𝙍
(@PnKllr) reported
NBN just flay out lost sync here in 2705... this isn't like the normal drop out for the past week. It's just completely gone.. 4g backup won't even kick in, but your techs have said there's no issues in the area hey @optus even when I've made multiple reports of it not working ;)
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Frank Meester
(@DomainFrank) reported
Please note .I have NO internet access at home ,only limited mobile been waiting for NBN BROADBAND fix the problem for 6 days .If Im lucky somebody will come around to check the 22 of MAY although it also coulld be the 6th of JUNE !! Thats Australian ISP for you in 2021.
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Grem
(@AustGr3m) reported
from
Sydney, State of New South Wales
At this point @Telstra I'm about one more useless support reply away from lodging a TIO complaint. Multiple NBN drop outs per day for a month, and support won't even book a technician, only 'watch for dropouts' Same issue every few years yet can't book a tech this time...
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Josh
(@Joshzkq) reported
@CapitalShipyard I don’t see how CUBI and NBN are able to take 50% and CPF can’t but I don’t know what I don’t know and am prepared for the worst.