NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (76%)
• Wi-fi (10%)
• Total Blackout (6%)
• E-mail (5%)
• Phone (2%)
• TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Brisbane, Perth, Taree, Rosalie Plains, Campbelltown, Melbourne, Hobart, Mildura, Toowoomba, Dubbo, Warragul, Windermere, and Port Stephens.

City	Problem Type	Report Time
Adelaide	Internet	18 hours ago
Sydney	E-mail	1 day ago
Sydney	Internet	2 days ago
Brisbane	E-mail	2 days ago
Perth	Internet	2 days ago
Sydney	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jonesy (@z51588) reported 5 minutes ago

  @MrBrokenEyes Yes!!! I was just searching for exactly the same thing as my nbn has conveniently gone down right after the alert.

• 
  The Opinionated Veteran (@the_vocal_one) reported 8 minutes ago

  @ianclarkeAU @CovfefeDnUnder Mate, you're talking to a @Starlink customer... I use it on the Gold Coast, and I'll likely never go back to the NBN, even though I can get fiber, largely because I refuse to pay for something that is intentionally outdated. Outside of the cities, #Starlink is the answer.

• 
  Raymond McKeown (@RaymondKeown3) reported 9 minutes ago

  It is grand final day for that very failed ex labor fool Pommie Stephen Conroy. At his presser he is lying his arse off. It is time @SkyNewsAust must dump this labor liar Conroy. Remember when he was the minister for the NBN his budget was $8.4 billion and a build time of 8 years Pommie Conroy is just another labor fail Enough @SkyNewsAust We do pay subscriptions to you Show us some respect!

• 
  Not for you (@bcg1976) reported 17 minutes ago

  @BilsonhBilson The public can buy it if they want. It's a public company. I wouldn't with starlink cellular about tk come online. Just like I wouldn't have bought it's copper network off it for the NBN. How has that public turkey worked out?

• 
  U5321977 (@U5321977) reported 18 minutes ago

  @grok @AFP @zerohedge We will see. They now have our government's pre-emptive regulations and one of the world's highest electricity and real estate/construction costs to contend with once we are past the VC craze stage. I am calling bullshit on this. Like car manufacturing, nuclear energy, making green energy products: making anything actually. Or will it just become another government funded boondoggle like NBN. Billions obsoleted by Starlink. Yes lets build massive government funded data centres. I am sure Elon has no counter to that. Nothing stupid like datacenters in orbit. Could data centers in orbit talk to Australia?

• 
  Umai NUTTERS (@Umai_NUTTERS) reported 19 minutes ago

  Was going to shock those who wondered why ive been offline for a month after the last internet issue and go New Financial Year New Stream, but alas the weather decided it was going to flood where the NBN lines run. I can download... just, upload is dreadful so RIP

• 
  Cdbrown (@BrowntownBrew) reported 23 minutes ago

  @LambDownUnder @TheLucidyn @Batman2242 If you ignore the $30B and 9 years wasted on the failed LNP version. #nbn will be profitable and provide a nice return once all the MTM mess is removed from the network

• 
  Lucidyn (@TheLucidyn) reported 27 minutes ago

  @UrbanHubbard @Batman2242 Turnbull botched it. The original fibre and fixed wireless sections of the NBN were worth doing. Switching to Fibre to the Curb was an expensive mistake that has already needed replacing in most areas. This isn’t a left/right issue, and that’s not my point anyway. You missed the core of my post. The NBN was and still is a good idea. It just needed far better design than the “back of a napkin” version under Rudd, and Turnbull shouldn’t have messed around with the plan the way he did. I worked with people who installed the cabnets during the transition and saw exactly what changed inside them. With over 20 years in the IT industry, I know what I’m looking at. My actual point is that comparing the NBN to Starlink is unfair. It’s like comparing the entire fixed telephone network to mobile phones in the 1990s. Mobiles were revolutionary, but they didn’t replace the fixed network they complemented it.

• 
  Cdbrown (@BrowntownBrew) reported 27 minutes ago

  @pigways @Batman2242 NBN satellites have been in service since 2013 that provided a significantly improved service for remote and regional areas. Starlink only arrived in the last few years. Perhaps Amazon was able to meet the design and contract requirements set by #nbn and starlink couldn't.

• 
  LambDownUnder (@LambDownUnder) reported 28 minutes ago

  @TheLucidyn @Batman2242 Kind of proving the point. Gov can't perceive anything. Making large Capex decisions that are supposed to be generational. It was anti competitive from the outset. Private companies (TPG notable) were prohibited from building out their own network. Regardless, I can have starlink internet now for about the same monthly price as the NBN except i didn't have to front the Capex (and debt) for it. NBN very likely has a negative ROI. I wish we judged policies by outcomes not intentions.

• 
  Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported 28 minutes ago

  @Juzira You really should get Full fibre NBN History does not support that view, except in Hansons micro fringe cult & within Murdochs LNP Crime Org.

• 
  Michael🧙 (@mich___l) reported 28 minutes ago

  @sofewcharacters @VoteLewko @2GB873 Yes it is, but Starlink is terrible in cities, built up areas, and areas with lots of tree cover. It degrades pretty significantly in bad weather. It would also be terrible with a cities worth of people connected..... network congestion is a problem for satelite solutions (similar to the mobile network). Getting rid of the nbn network would be a monumentally bad idea.

• 
  Richie_Night Owl (@richardmelb05) reported 28 minutes ago

  Our nbn internet/phone service isnt working. A @Optus techician was sent to my home to find out why we dont have nbn internet. He told me there is something wrong with the fibre optic internet cable. The cable brings the internet to our home.

• 
  daytona (@daytona7th) reported 30 minutes ago

  @tim_blee You would think that if you relied on the mobile network to receive payments then you would have a backup should the particular network fail. Maybe have an Optus or Vodafone SIM card handy or re-route your payment system to the NBN? No sympathy for unprepared businesses.

• 
  Sharpe (@Sharpe75299870) reported 30 minutes ago

  @GreenTyler27 I cant remember even 1 gov project being completed on time and on budget. Completely the opposite, snowy 2 ..... How much has the NBN cost us! Jacinta spending spree! The list of failures never ends in Australia

• 
  KR (@keenkellie1) reported 31 minutes ago

  @FinancialReview Seriously just take the last two major projects snowy 2.0 and nbn you get cost blow outs, inefficiency and poor returns, instead of your retirement money compounding at 7-10% in the best companies on earth what could go wrong

• 
  1inover1000areFactual (@RogerWi42848146) reported 34 minutes ago

  @WhosFibbing Serious outages occurred under the LNP, including failures that blocked Triple Zero, crippled mobile networks, and shut down parts of the NBN. Some were longer, larger, or more dangerous than the recent Telstra event. So please do carry on.

• 
  Michael🧙 (@mich___l) reported 35 minutes ago

  @VoteLewko @2GB873 Starlink is great if you're mobile, but you never want to use it to replace the nbn residential connections. The speeds and latency you get from a fttn/fttp connection are leagues better.

• 
  Lynx Raide ¤ レイデ•リンクス (@LynxRaide) reported 44 minutes ago

  Okay plan from here is 4G dongle until my Starlink is delivered and installed. Didn't really want this option but kinda got no choice cause NBN is stupid how they run things.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 45 minutes ago

  @KymRob25112 compared to NBN setup, book installer, wait two weeks, installer fails to show, rebook, wait another two weeks, installer shows up, signal has to be bounced of barn roof, then wait another 4 weeks for NBN co to process it. so two months for nbn vs two hours for starlink.

• 
  Wobb & Ro-Ro 🔞 are currently Quack-tastic!! (@WobbandRoRo) reported 47 minutes ago

  MAYBE WHEN WE WAKE UP, WHATEVER ******** IS WRONG WITH VODAFONE AUSTRALIA AND THE NBN WILL STOP SCREWING WITH OUR NET, BECAUSE I SURE AM COMPLAINING ABOUT THIS TO THE BILL PEOPLE AND DEMANDING A DISCOUNT BRO!!!!

• 
  The Opinionated Veteran (@the_vocal_one) reported 49 minutes ago

  @ianclarkeAU With today's technology, the NBN simply cannot compete with a wireless network like @Starlink, and that is unlikely to change in the foreseeable future... #Starlink has a LOT of advantages; completely replacing fixed networks is not one of them and won't be anytime soon.

• 
  Nicole Lazarou🇦🇺🇮🇱✡️ (@nicole_lazarou) reported 50 minutes ago

  @QuentinDempster NBN sucks. Australia has third world internet. Starlink rocks. Loser.

• 
  Titch Ashen (@titchashen) reported 51 minutes ago

  @deniseshrivell fair point. In the rush for shiny new com tech the way we did it not always the best. NBN now means those of us with land lines cannot call 000 in a power blackout, or net outage. Before NBN we could. that dont make news much either,

• 
  💜𝕏 CharmsVic 𝕏 💜 (@CharmsYahoo) reported 53 minutes ago

  @JaneCaro @AlboMP We need some caution because satellite Starmind will solve the electricity and water problem just as Starlink has solved the NBN problem

• 
  Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported 55 minutes ago

  @ajamesbragg If you get the spider out of your pocket, you could hook up Fibre NBN & save sprouting stupid ****. Labor banned CFMEU & instigated an enquiry into corrupt (LNP like activity).

• 
  Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported 56 minutes ago

  @eddit0r @OperationalInc1 Hey wait, if I live in an estate/apartment building that has non-NBN fibre and Telstra don't sell services on it, and I call them to order my USO-guaranteed home phone service and they say no, can I sue them?

• 
  Marty (@Martywa467) reported 57 minutes ago

  @VoteLewko @Starlink This is exactly why we need billionaires and trillionaires to do things that our governments always completely fails to do. So glad we wasted billions of our dollars on a rubbish NBN service huh

• 
  VISION 🇦🇺 (@Vision_iii) reported 59 minutes ago

  @Ryantlon @MarkDiStef How can land prices go down? Council contributions are up, electrical infrastructure costs are up, sewer/water infrastructure costs have more than doubled, NBN costs are up. Council/state requirements are significantly more. Cities are landlocked with land become more and more scarce. Impossible for land cost to go down. As to deregulation, what deregulation? They introduced the regulated design process and you now need to get a PCA who asks for a BCA report from a BCA consultant who demands fire penetration reports, fire engineering reports, facade reports, wind reports, waterproofing reports and waste reports. And that’s just BCA. A task that was previously performed by one consultant now needs at least 8.

• 
  Nicholas Gilbert (@gilbongw) reported 59 minutes ago

  @AlboMP @narendramodi Operating 7/11 stores, NBN linesmen and service stations. Hey but what about your electrict vehicles as you put it? You buy everythink from China, that’s a bit unfair to Indja.