NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Perth, Melbourne, Gold Coast, Adelaide, Sydney, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
TV | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Wi-fi | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@NBN_Australia your "NBN Policer" in perth is too aggressive and is causing upload issues for people near their advertised speeds. This started on the 10th~12th and is not resolved. Needs immediate investigation.
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Greg Lomas
(@GregLomas1) reported
@NickRossTech I just checked my nbn billing and I may have to start paying in a few more months. $2000 credit seemed to disappear way quicker than I expected. Who's the next service provider that will sell to me based on information provided by nbn rather than facts?
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John Francis Spehr
(@JohnSpehr) reported
@Telstra Complaint: I have just found out that my internet is coming via the 'backup' NBN modem light is supposed to be green if the system is working OK. If it's blue, it's on backup. Technician today told me mine is always on backup. Tried 13 2200. Got a text with a link that
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Stephen Rodgers
(@Steve_Rodgers) reported
My ISP tells me "Foxtel service is being removing (sic) as NBN service is getting provisioned all over Australia." Coincidentally Foxtel last week offered free installation of satellite dish and upgraded set-top box if I ditched my cable service. Something's up.
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Diana Pegoraro
(@DianaPegoraro) reported
@KleinRevd @victa810 @deniseshrivell History is full of industrial transitions, we're going through some now. Everyone except the print and broadcast media saw it coming and made no preparation. They could've capitalised on high speed coms but got left behind. And wonder if slow NBN aimed to save them.
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Christopher Burke 🇦🇺
(@craznar) reported
@NBN_Australia Were you not listening ... they've been lodging faults with NBN for years. The 'matter' is in your network... something you refuse to admit.
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gary nielsen
(@farquad01) reported
@descry @NBN_Australia I'm also paying for a gigabit service and I expect to see damn close to those speeds all the time not under half that's rediculous.
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
No stream today taking it off to fix net after lastnights issue, been testing all morning. Seems the "NBN Policer" started getting aggressive on the 11th and after heavily restricting the connections speeds its removing the restriction on upload to sydney/dropping bitrate.
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Tyler
(@TylerConstable1) reported
@NBN_Australia Is anyone else having issues getting an NBN box set up/nbn appointment through their provider? Set up my internet over a week ago and still keep getting the same response saying “we can’t organise a time as NBN’s scheduling service isn’t working at the moment”
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Victoria King
(@vic71king) reported
Does anyone else’s nbn cut out when it rains 😶
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S M Ashrafur Rahman
(@raf_rahman_058) reported
@BelongAU hi Belong, i was waiting for a nbn technician to come and fix my nbn connection from 8am to 12pm taking leave from office. No one came and still no internet. I can’t take leave everyday to attend the technician. No response from you too. Can you help as soon as possible
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Colin Jacobs
(@coljac) reported
Does anybody know when and if @NBN_Australia will revive "technology choice"? The fact that they were overwhelmed says a lot. I'm about to be stuck with HFC, may have a terrible impact on my ability to work from home. #NBN
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@NBN_Australia your "NBN Policer" in perth is too aggressive and is causing upload issues for people near their advertised speeds.
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Shane Bryan 🍩
(@ShaneBryan_IT) reported
@AdamFowler_IT I find it hard to believe that a NBN chat bot hasn't entered this thread asking you to contact them for help.
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Simon Waite
(@thecinemascene) reported
The 5GHZ band on my modem has stopped working completely (it was working early this morning and then nothing at all): - I thought it was a range problem but that didn't solve it - The 2.4GHZ and my wired work just fine - I'm using a standard NBN modem based on the HG65NINE
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🤘😺 Sarah サラ
(@Sarbear_Oz) reported
Someone from the "NBN" network just called. I said, "I'm having no problems with my internet thank you", and they hung up. Hahahahahaha
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Greg Lomas
(@GregLomas1) reported
@NBN_Australia I just checked my nbn billing and I may have to start paying in a few more months. Who's the next service provider that will sell to me based on information provided by you guys rather than facts? I don't like paying for under-performing services
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Marcus Wong
(@aussiewongm) reported
*Swoosh* is the sound of the planned service restoration time flying past... while a check of the NBN website says the outage time is now 1200 to 1500. ⌛
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supe
(@thesuplexranger) reported
@SeanRossSapp Seems fine on the FITE site (I mean, wothout Australia's crap NBN already cutting out and buffering the feed every five minutes)
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Asaf Brukarz
(@asaf_brukarz) reported
Waiting almost 4 months and still can’t get a connection to @NBN_Australia despite my entire street being active. They make an appointment, then never show up and just reschedule it. Who do I escalate with?
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
If unresolved and/or uncooperative with AussieBB I'll highly consider contacting the TIO because I'm fed up with your **** at this point. Consider this your week notice to investigate the issue. @NBN_Australia
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MICHAEL
(@mickyDsloan) reported
@stemplemanmp Just rang your Office about NBN such a useless service and support from telstra wastes hours. Down to 3mbps during rain this week!
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Paul
(@Annachie68) reported
@iamqotl @googledownunder Will?? Look at the NBN, #ScoMo et al already went down that path.
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Lauren Martyn
(@laurenmartyn) reported
@startrack we’ve missed a delivery and the online missed delivery portal is not working. This is just an Arris box for the NBN - the internet company really let us down. I need it urgently. Call centre can’t tell me where it is. Please help.
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🐝
(@fucanpy) reported
WELP WE GOT INTERNET BACK but the issue is still the same so .-. we tryna see if our NBN box is acting up AND HOPEFULLY that is the issue or we just have to suck it up and deal with no internet existing anymore in the house
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@murdochs_monkey
(@parker_vmg3) reported
@CannabisFairy69 @Kynes99 yes. the NBN is a worthless piece of crap. The stock price is the only thing that they worry about. IP's are a fraud.
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Dezza Murphy ... Retweeted ...
(@CannabisFairy69) reported
@Kynes99 @parker_vmg3 Our ISP recently slowed our 40/100 HFC connection to 20/100, or I had to pay $20/m more for the old speed. BTW, the exact same part numbers are on replaced components as what was installed 20yr ago and it still goes down when windy/raining... 😳 #NBN #auspol
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Robert Hazeltine
(@HazRobert) reported
@Kynes99 The lucky country give way to 2nd rate. Where do you start, quarantine, vaccine rollout, bush fire relief, NBN, aged care, robodebt and other welfare support ... [list is endless]
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Chloé @ Clovar Creative
(@clovar) reported
Do not consider or ever go with @Internode for your NBN or any services. They couldn’t run a chook raffle little own managing internet services. Poor form guys
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crone zone
(@CUCUMBER_WARMER) reported
Optus technician came swapped the router and it’s still not working 😩 now the nbn have to get involved and why can’t I just have my precious internet 🥺