NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Albury, Central Coast, Loxton, Townsville, Canberra, Sippy Downs, Bunbury, Mackay and Orange.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Sydney |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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nbn™ Australia
(@NBN_Australia) reported
In line with advice from NSW emergency services, nbn has declared parts of the region as unsafe for technicians to enter, unless it is deemed critical. This may impact users waiting for appointments. These appointments will be rescheduled ASAP, based on emergency services advice.
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Ray™
(@Ballyurra) reported
Just heard on the radio that the rain is causing the NBN heaps of problems.. Really?..its not my modem?..I shouldn't be running up and down my stairs resetting it 8 times a day? Hey..hang on. Are we saying the Abbott/Turnbull NBN isn't weatherproof?
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nbn™ Australia
(@NBN_Australia) reported
@Bluebellfaery Hi Dinah, we're sorry to hear that your nbn box is not working. We recommend contacting your service provider to do some troubleshooting. If a replacement box is needed your provider would raise a fault ticket to our internal support team. Let us know how you go. Thanks, Mervin.
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Jean Turnbull
(@mygoodjeans) reported
@Shane3574 @PeteMac007 @ChrisMinnsMP Don't confuse these concepts: The government made the choice it did in POLICY - promising to deliver a "budget" solution (PROJECT). When it comes down to the actual running and management (PRIVITISATION) of this sub-par infrastructure, NBN Co actually does a pretty good job.
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Chick Olsson
(@Chickolsson) reported
@burgess_ag Agree 100 % Sam. NBN is a heap of crap, another Aussie Govt white elephant. Starlink looks handy. Good luck with it @AngusTaylorMP
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Aimee Maree
(@aimee_maree) reported
@NBN_Australia If you can post me an NBNCo Connection box via a courier? I am a technician of two decades and I can tell you the problem is that the last tenant took the NBNCo box with them. That is it, that’s what is wrong, the last tennant stole the NBNCo box.
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💧Barry Steele
(@BarrySteeleTNL) reported
@NBN_Australia We've already had this conversation. I'm referring to a complaint about your seriously bad technical decision at my front gate. We explained that our phone drops in the rain and was unsuitable as an internet service. But we were ignored. And guess what? #Fraudband #Ignored
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Garry Ferris
(@FerrisGarry) reported
@FOXTEL_Help @NBN_Australia Question: How can you have a ‘scheduled outage’ if you don’t tell your customers it’s scheduled? After issues all week and dead line today. I’ve been rebooting since 9am to no avail and finally annoyed my Foxtel provider. To be told there’s ‘scheduled’
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Mohamed Yaacoub
(@MhmdJcb) reported
@VodafoneAU why your NBN sucks? And you customer service even worse. Waiting long long and no picking up!!!! No NBN outage in the area and service still on Mobile backup. after the first couple of Honey moon months all get down the hill. Please FIX
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Tristan
(@tristyb) reported
The moment when you’re halfway through the *last* episode of a show you’re watching and NBN decides to have a service interruption 😱
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Rand😁m Sarah 🖕🏼
(@random_pest) reported
@slsandpet I wonder how many I need until I get 5G, the NBN sucks
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Sam Burgess
(@burgess_ag) reported
@lucyhall10hall Just over triple the speed, but my nbn was never right from day one. I gave up and have been hot spotting from my phone, but that was getting dear and still slow. First time ever that I get unlimited internet for a fixed price
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Matt Dalgleish
(@Meat_Watcher) reported
@agronomy_sharon @journoandy26 In such a quick period of time @SpaceXStarlink has found a much better service than NBN could manage after years of tinkering. I’m confident if the demand is there companies like Starlink will find appropriate solutions.
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种花家的汉子
(@Goodtime_Baby) reported
@NBN_Australia @VicGovAu The rubbish company provides the worst network service in the world!!!!
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Hammer Razor
(@HammerRazor) reported
@Axer121 @NBN_Australia I had them finally send out a different technician who literally did his job and found the issue for us. The other guy that came checked nothing and just suggested that we re wire the whole house. The new technician rerouted our connection and its been working perfectly.
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Deimos636
(@Deimos636) reported
As @NBN_Australia hasn't reported it as yet and so you #itsupport dept. doesn't get the blame. #NBN is currently down in #Brisbane city. No ETA on when it will be back up as yet.
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pblakez ™
(@pblakez) reported
I have 3 industrial 4G modems as backup for here and for my clients they are all in use, I have people I can't help because of that including people who cannot afford 4G as a backup, #NBN is simply not fit for purpose
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BIRRR
(@FixBushInternet) reported
@MalleeRay @journoandy26 Skymuster doesn’t have 20 yrs left, it will run out of fuel. Nbn have always had upgrades in corporate plan. Starlink isn’t a solution for majority, it’s great for those who want 2 constantly stream but limited, expensive, unreliable, plagued by dropouts & poor customer service
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Grumpy old bstard
(@perhapsaredneck) reported
@Monster_Dome Telecom was a service provider. Before it was privitised Australia had the best telecomms network in the world. We were even rolling out optical fibre, all those years ago. Once privitised & opened to competition calls go cheaper, but no money for improving stuff, thus the NBN.
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Ray™
(@Ballyurra) reported
Just heard on the radio that the rain is causing the NBN heaps of problems.. Really?..its not my modem?..I shouldn't be running up and down my stairs resetting it 8 times a day? Hey..hang on. It rains this much in Ireland and they don't have this trouble.
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Patricia
(@aussietrisha) reported
@DonovanXDonovan @AnnastaciaMP The NBN was the labor party $50 BILLION spending spree that has never delivered what was promised!
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Tailgator
(@Tailgator1) reported
Budget has another $1.3B pn communications infrastructure. Still drip feeding the Coalition's MTM network. #NBN
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Omicron’s bastard love child
(@monkey_brennan) reported
@genericitis @joshgnosis Guess they have to be on the ‘front line’ as their NBN connections are ****.
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Judith James
(@judithajames11) reported
@Ballyurra Had similar, dropping out. Finally technician came and convinced him the problem was at the street-node. Umbrella up he went to the footpath. Finally I now get the NBN paid for. But no phone to the house anymore. Don’t know whether that was part of problem. So just mobile now.
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Justin
(@hashgambit) reported
@gracextwo Building on the stellar strength of government delivery of NBN? Poor kids.
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Donovan
(@DonovanXDonovan) reported
@aussietrisha @AnnastaciaMP Not saying this will actually happen given the numbers above seem mad high but NBN is a fed issue and look who is currently in charge. The fed LNP ****** NBN
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Digital Manifesto: Ellen Cresswell
(@ManifestoDigi) reported
I don’t know what’s worse: @NBN_Australia closing complaints the minute they’re opened or @Telstra saying my parents should move to another provider to fix their NBN issues.
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laughing conservative
(@laughingconser1) reported
@austrippa @Donsvess First Labor were in charge for 6 years, 2007 - 2013. Secondly the damage caused by labor in those 6 years will take a couple of generations to recover. The NBN and NDIS are just 2 of the projects that are sending us broke.
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James Reed
(@JamesReed) reported
@Telstra hi telstra. I am working today in a the inner-north of Melbourne around Carlton North & Fitzroy North and the NBN and 4G connection is awful here today. It is usually better when I’ve been here before. Is there some problem in the area, please?
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Brendan Cooksey
(@CookseyBrendan) reported
@NBN_Australia @VicGovAu Have your support people knocked off for the night? Telling me I am imagining the reality I am living in, then disappearing, isn't that useful?