NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Perth, Sydney, Adelaide, Brisbane, Connewarre, Mile Bridge, Sunshine Coast, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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A30AEW&C
(@a30aew) reported
@carolduncan Uncle in Melbourne had repeated disconnects/faults requiring reboots. He had a copper lead in much longer than average - diagonally across an intersection, down power pole and along street to pit (> 50m). NBN replaced the copper with like (new) and performance is much better.
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Descry
(@Descry) reported
@Letofski I had some issues with NBN doing this crap sometimes, turned out I was hitting the limiter (can't recall exact wording) and it was throttling it down. That or route between me & twitch was doing it.
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MATE internet + mobile
(@beourmate) reported
@jjbw @NBN_Australia Glad to hear Jonathan, Please do contact us if this issue persists or you have any other enquiry. Regards, The MATE Team.
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Optus
(@Optus) reported
@plastictree123 I can confirm, NBN are already aware of this and their technicians are working to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Apologies for the inconvenience. Kartik
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Laura⚓️
(@lauralovesPWD) reported
@jaycee53195200 The speed was good but they posted the modem to my old house then sent an NBN tech here and told him a completely different story about what was wrong. Had to wait 4 days for internet so I tried to switch to TPG and they made it almost impossible to cancel my plan!
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Lloyd
(@LJD_90) reported
@lozza929406 I’d be willing to bet the modem is the issues. Power cycle it fully by turning it and the nbn connection box off for 2 minutes.
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MrSpeaker TimesAlmostUp
(@mase_the) reported
@luke_amott @RositaDaz48 @MrKRudd NBN was fine, great concept and the right technology. Completely trashed by the Coalition and will cost us so much more as a result. Really bad example.
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Heddy Macaulay-Johns
(@hedbut09) reported
Anyone considering getting @telstra NBN through @foxtel forget it! Complete overpriced rubbish - we’ve had no service since Tuesday and have just been told issue may not be resolved till 4th May - unacceptable pile of crap, outages this year total approx 1 month
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MyRepublicAU
(@MyRepublicAU) reported
@darrylpeet and @Qwerty Our service provider has just experience an outage affecting NBN services in South Morang – VIC. We apologize for any inconvenience caused, our engineers are investigating the issue and aim to have this resolved as soon as possible - Exaltacion
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Justin Earl Cleveland 🇦🇺🇺🇸
(@JEarlCleveland) reported
@craigreucassel @NBN_Australia The maximum speed I can get is 30mbs despite advertisements that promise "blazing fast speed." The response I get back from the company is effectively the shrug emoji. I can't imagine not having service and seeing this. My sympathies are with you.
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Michael Dyrynda
(@michaeldyrynda) reported
@techAU @AlboMP They also need to stop this silly line of thought that the nbn is a consumption-based network, and start providing synchronous AVCs at a reasonable price.
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Optus
(@Optus) reported
@Vurtuew If the issue still continues then please sent us a direct message to confirm which internet service is this in regards to, I mean 4G home internet, 5G home internet or NBN home internet along with your full address so that we can investigate further. Kartik
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MeretriciousFlapdoodle
(@MFlapdoodle) reported
@AustralianLabor @AlboMP Not true. Please stop your lies. And the NBN is a stupid joke.
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Boatyboy
(@Boatyboy1) reported
from
Sydney, State of New South Wales
@DoctorKarl So sad that NBN is a fail completely system, rather than a Failsafe system.
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Optus
(@Optus) reported
@plastictree123 Hi Ben, yes there is a fault reported with NBN in your area SUNNYBANK, QLD, 4109 at the moment. Our network status page will always show "Under Investigation" even when technicians are working to fix it. It will be cleared once it is fixed. Kartik
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Rick Harris
(@RickFHarris) reported
@SquizzSTK He's gone low res, quick fix the NBN!
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🌏💧Anj of Garigal
(@garigalAnj) reported
@DoctorKarl It’s Abbott and Turnbull’s multi technology mess. Journalists seem to have never talked about what an expensive flop it was. How much better Rudd’s fibre NBN would have been when we were stuck at home in 2019 and 2020 trying to work and school and order groceries #AusVotes
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PacificDongr
(@pacificdongr) reported
@Peshin1337 Must be popping off on the game now. I got NBN but the worst variation of it, cant wait to get the fttp or fttc
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jay cee
(@jaycee53195200) reported
@lauralovesPWD Hey @lauralovesPWD how is the Optus NBN down your way?? On top of the hill is pure rubbish
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MattCt64@gmail.com
(@mattct83) reported
@Bowenchris It won't take long for scomo to say they'll build one too if re-elected at half the price. It'll also be half as good and cost twice as much to fix..........just like the nbn
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Kye Rosendale
(@WonderDalek) reported
@BillyFosterPics @Telstra @Aussie_BB After Superloop dragged their feet for 3 weeks on my fibre upgrade request I contacted Aussie and within 2hrs they had booked me in with NBN and my NTD will be installed on Thursday pending no issues arising. #worththemoneytobuylocal
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GB
(@Gillian75871887) reported
@theage To have had both those ex *** at his rally would be considered a mistake by many voters who in the past wouldn't vote for Labor simply because of those two. Keating today offers old men's solutions to new problems, and Rudd's support for the NBN will be considered a mistake too.
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Neil Daws ⚒🗿🇦🇺⚓🏛☠
(@neil_daws) reported
@DoctorKarl Thankfully, there is a few more ocean backbones since the initial announcement of NBNs construction. The initial announcement by Julia Gillard was the wholesale NBN network was to be sold to a trillionaire. Now Musk has Starlink, the NBN might not be worth much?
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PickJason
(@pickj888) reported
@JustAcidity @NBN_Australia I have never seen a connection this slow. I've seen extremely inconsistent, but not this slow.
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Jodie C
(@JodieC7) reported
@tsween25 @DoctorKarl 4g is all good out in the sticks, dependent on provider. Harder in the City due to amount of users on the network at the same time and data access overloads...according to Telstra's terms & conditions apparently. Either way, NBN is a government failure.
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𝔻𝕒𝕣𝕣𝕪𝕝 ℙ𝕖𝕖𝕥
(@darrylpeet) reported
@MyRepublicAU NBN down in Mill Park 3082? Restarted modem and no connection
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Kylie Woods
(@KylieWoods3) reported
@DoctorKarl I have had a big cry tonight, FTTN just sucks. Another NBN call cancelled as they tell my ISP it is all fine. It took me 2 years to get them here only 1.5 weeks ago, they found corroded line, did some repairs, still bad. I have paid someone to check everything is fine our end.
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jonathan jb webb
(@jjbw) reported
@beourmate @NBN_Australia Thanks for replying MATE 😜 But between my tweet and your reply, the issue had disrupted our evening and work and we'd made alternative plans and gone to bed and woken up again a few times to settle the baby and then by the time we woke up this morning it had resolved itself...
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TimLChan Ebooks - EbooksTim
(@EbooksTim) reported
Amazing quality on NBN is down eveywhere below Taupo!
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𝑴𝒔. 𝑫𝒊𝒏𝒈𝒐 🐶🐶 🇦🇺
(@ms_dingo) reported
2 days of no internet. no NBN since saturday arvo. vic 3150 not the router or service provider #NBN