NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (72%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (5%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Adelaide, Melbourne, Perth, Murray Bridge, Gold Coast, Wollongong, Junee, Shepparton, Riddell, Moss Vale, Canberra, Moruya and Meningie.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Total Blackout | |
| Brisbane |
Internet | |
| Adelaide |
Wi-fi | |
| Sydney |
Total Blackout | |
| Brisbane |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Perri
(@PerriMark) reported
@TPG_Telecom @networkoutage @tpg hi. Is there an NBN outage in Maroubra?
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kaykay ⚓︎
(@W00YOUNGSLIGHT) reported
@sanchalatte HELPPPP seonghwa could probably fix australia’s internet issues quicker than nbn
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James M
(@mark87nexus) reported
@SteVoices @acccgovau NBN quoted to get me connected to fttp for $11,000 I'm 100 metres away from the node. nbn FTTN connection here is really a nightmare when bad weather and rains. All nbn has to say is contact your internet provider and run a test. Thanks a lot nbn
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Cathy Burke
(@cathypburke) reported
@Scottludlam Oh god it’s terrible. We r on satellite NBN. Only 60 minutes to the Gold Coast and this is all we can get. Keeps dropping out. 700 ping means we r always talking over people. So bad.
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Node Pony
(@pony_node) reported
Why am I being refused am NBN service @VodafoneAU? Signed up 4 mobile phone numbers a couple of weeks ago. Cannot get the NBN with you because you won't allow it. I have the same setup with my current provider with no issue. 😡
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TPG
(@TPG_Telecom) reported
@PerriMark Hi A local power outage is impacting the NBN network causing a loss of service to customers. NBN is monitoring the situation and once the power is restored will test alarms and perform health checks on the network to confirm stability. [1/2] -Jhoey
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Vodafone Australia
(@VodafoneAU) reported
@pony_node Hey there, we'd be keen to find out why we aren't able to provide you with an nbn service. If you could give us a buzz on 1300 801 122, we'll be able to look into it.
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James M
(@mark87nexus) reported
@kipper1958 @NBN_Australia @acccgovau Don't worry mate even in metropolitan areas here in Adelaide, has been forgotten cannot even fixed their broken copper lines on fttn. It will take them a 100 years to fixed this problem. Thanks NBN for the disconnection and drop outs part of the FTTN technology.
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Jam Doughnuts
(@joininthechorus) reported
@walnutpal Yeah that’s where we are at. The other issue is getting it to pair with my phone (I don’t have NBN here, I use a massive data plan on my phone). Have tried all the hacks suggested by Reddit etc. Really don’t want to have to get NBN connected for the 2 days a week he spends here
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noeline purdy
(@ozwildflower) reported
@NBN_Australia I fought for over 6 months to have our copper wire connections repaired. Not a hope. We are stuck with Skymuster, a noisy copper wire phone and poor cell phone coverage. I’m not alone.
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Atomic Pete
(@pcaffin) reported
@Scottludlam Didn't even bother trying to connect to the NBN. The copper on my line was so terrible, it was unusable even for voice. Not VOIP, just talking on it, analogue-style. I'm 10-15 mins from the CBD. Looked at giving the NBN a go recently, but the monthly fees were utterly criminal.
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🌟dust fueled by🦠juice
(@BlaueSeelentore) reported
@pcaffin Not just me then. My mobile reception is now so bad I can’t online study anymore, realistically. Hesitant to try nbn for concern it’s a flop as well. Am in a newish , minimum cost apartment .. Often sitting in parking lots down the road now...
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adifferentviewaustralia
(@adv_australia) reported
So what makes us think that somehow we are going to be able to control people based on vaccination status when Australia can never build anything correctly? NBN and CovidSafe App come to mind. Whatever is launched will not be fit for purpose anyway!
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James M
(@mark87nexus) reported
@TurfAir @MaxLoomes Not just you mate, i guess this how we feel here as well bad weather and rain gets disconnected constantly. Been reaching out with the provider for like a hundred times nothing has been fixed. NBN should fixed the weather in South Australia if they can't fixed there fttn line
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Adam Grace Music
(@AdamGraceMusic1) reported
Can someone please help and get my NBN box from Chollera Australia Post depot? Missed cardiologist & RPAH neuroscientist Telehealth call this week + job interviews, birthdays etc… Please can someone help? Send DHL or an Uber or a Deliveroo bicycle please! Please!
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Bonhomie Sisterhood of Menacing Feminists TrotBot
(@sniperkitty_009) reported
@Atypicalissue @008moonside She certainly has! She even managed to slip in a dig at our terrible NBN.
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vamsikrishna
(@krishna1cc) reported
@BelongAU It's very frustrating that there is no contact number to talk about the connectivity problems. Sent a mail in the morning regarding NBN Connection issue till now no reply. It is very difficult to WFH without internet.
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👽 Dylan 👽
(@HiVizHomo) reported
Laying in bed trying to relax, ranting about NBN issues to my gf, then a phone call that I have 2 chairs (neither are chairs) outside my house being delivered at 10.30pm! What! Cashies are great but good God please call to arrange a job, not call as it's being delivered.
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Papi
(@handovgod) reported
@Optus To late, already cancelled and signed up with a new provider who listened, cared and gave me a good deal. #optus so disappointing you didn't want to keep a loyal customer of 15 years! "Nothing we can do" you say! Absolute joke. Pulling my nbn too as you don't deserve my money 🖐
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Paul Costin
(@CostinPaul) reported
@Scottludlam I felt the connection pain with you Scott. We have now missed what would have been a great contribution from you. Another NBN fail..
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nbn™ Australia
(@NBN_Australia) reported
@danielle_twts Hi Dani, is there anything we can help with relating to your nbn services? Regards, Maya
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shish d'agneau
(@agneau_d) reported
@Foxtel places a churn out order on an NBN connection which completely disconnects all services from a person’s existing service provider. The person is left without any connection for months during lockdowns. All because he asked about a sport tv package. Sound about right?
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Netrunner Card Generator
(@NetrunnerGen) reported
Stegosauroides Division NBN: Megacorp 45/15 The first time on your turn the runner chooses to install a card face-down, deal 1 meat damage
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Mitchell Ward
(@rocklilydesign) reported
@NBN_Australia @ozwildflower Which pretty much sums up why ‘support’ these days is dubious at best. Noeline is not on Fixed Wireless and was not talking about phone services. So what exactly are you trying to help her with? #nbnfail
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pei (slow)
(@sanchalatte) reported
@MaggehSS blame nbn pleek my internet is ****
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tovarishch
(@walnutpal) reported
@joininthechorus Oh damn yeah. I already had nbn so haven't had to try pairing with my phone
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Simon Swain
(@simon_swain) reported
@thomasbeagle @DylanReeve It was hard enough telling them I had gigabit fiber and lived an hour away from a major city. My central Sydney ADSL was not much better than a 33k modem <1 meg up, <10 meg down #nbn #fraudband
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Lil Greasy
(@greasy_lil) reported
@Optus So you said your doing some planned work on a mobile tower till to 7th so why has my home internet gone down its nbn, it just started to second we got the msg about to tower
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Reverend Grebo
(@reverendgrebo) reported
@NBN_Australia Im going to call tomorrow morning. Too much to message. Plus the line was so bad i didn't get the agents name.
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Aussie Broadband
(@Aussie_BB) reported
@djsveta So we can look into it and potentially get that raised to NBN, an you please get in touch with our tech team on 1300 880 905 or livechat with our team via our website :) Just as unfortunately have no way to do so as a general request, only specific to a service -Meg