NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Perth, Melbourne, Adelaide, Canberra, Armidale, Brunswick Junction, Mount Compass, Burrill Lake, Newcastle, Sunshine Coast, Central Coast, Gold Coast and Yenda.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Daniel
(@pauld08) reported
@NBN_Australia FTTC goes up and down intermittently when weather’s crap. Highly likely the lead-in wiring needs replacing (advised by your tech). You won’t accept service call from retailer because it’s working when they test. How do I get the lead-in wiring replaced please?
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MisterK
(@DerrickTheSheep) reported
"@Telstra" just SMSd me inviting me to join Telstra Plus member rewards. I'm not a Telstra customer? My NBN services are Optus. Mobile services are Optus. My fiber service is AAPT. My SIP channels are AAPT.
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Cosmic_Cycle
(@CycleCosmic) reported
@lucethoughts This is a scam - has been for a few years. And very annoying with the constant bombardment of these calls. How is that Telstra / NBN cannot provide an effective blocking service for these type of scams? #auspol
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Annie Wilson
(@onewildpreclife) reported
@valeriekhoo @Telstra I had same issue 2 days ago. Unacceptable wait. (When I finally got on to the overworked employee, she couldn’t fix the problem (I didn’t know I had). Thankfully, NBN guy who came next day was a gem, worked REALLY hard. Found cable from house corroded, hence signal dropping out.)
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Overlady
(@Aitch_El) reported
@K1rr1ly Wow. Sounds tedious. So can waiting for replies to load too. Thats mainly b/c im on NBN SkyMuster here which is super-crap second only to dial-up.
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Mick Pollard 🤠
(@aussielunix) reported
from
Sydney, State of New South Wales
@dlutzy @NBN_Australia Not sure you can complain to them directly. I'd expect you'd have to go to your retail service provider.
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imran aziz
(@imranaziz38) reported
@Optus @optus so its middle of May and i still dont have an internet connection. Aweful customer service as i am told a different story every single time and Now i am supposed to talk with @NBN_Australia for some reason... Thanks alot guys
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the Surfing Punter
(@SurfingPunter) reported
@telstra @NBN_Australia service speed slow, really slow, really, really slow. Unusable, cant report as fault cause apparently network issue and 4g down .
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Violet_Steele
(@marat_frida) reported
@Birmo NBN wait time for a technician to come to a business to fix the internet -one month. You have had plenty of time to fix the skills shortage. Your words are cheap.
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🇭🇲 Channa K 🇮🇳
(@Channakt) reported
@NMalone8 Ah, they did that half a week ago at our place. Would have been nice to have a heads up, but no warning. Not sure why it's being a little funny now, maybe that's unrelated. Or just NBN usual crap.
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Violet_Steele
(@marat_frida) reported
@abennett41 @FatherBob It’s a months wait for NBN tech support before they don’t have enough trained technicians - shame Australia shame
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David Lutz
(@dlutzy) reported
@aussielunix @NBN_Australia And there’s the problem in a nushell. The ISP is simply a reseller. I spoke to them and they were sympathetic but they can’t do anything. They can’t send a technician to fix the dodgy coaxial cabling in my street.
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Battling Lefty
(@murzo_4) reported
She sat at home all day today waiting for the @NBN_Australia people to come out to her unit to help. No-one came to her door, but apparently they were there at some time because when her son rang they said it was a @TelstraEnt problem. Very ordinary. She’s 98...
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Duncan MacFarlane
(@darth3pio) reported
@iiNet @NBN_Australia Hoping to find out when service will be restored in Mount Waverley. Connection has been down for almost a full day.
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Piers Austin
(@PiersAustin) reported
@NBN_Australia Let me guess so you can tell me the same thing I have been told by NBN and Dodo I am expected to pay for someone to fix an issue that was created by dodo and @NBN_Australia
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Cameron
(@x_Larunda) reported
@NBN_Australia You can do through our previous DMs. You can not help me because I’m only a tenant of the property. Even my real estate agent refuses to help me. Even 6 months after moving into the property
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Piers Austin
(@PiersAustin) reported
@NBN_Australia you guys are straight up awful between you guys and dodo you can’t move my modem?? It’s in the most awkward spot in my house and my service has been awful since I made the change now I’m told I have to pay over $1000 just to use my computer connected to the net!
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Bee Ah Chang
(@BuaAhChang) reported
@Optus What is going on with the NBN??? Can’t get internet access and being transferred from department to another...fix your organisation morons
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Piers Austin
(@PiersAustin) reported
And just had a licensed cabler come out and quote over a $1000 to fix the dodgy work the @NBN_Australia contractor did! But I have to pay to fix the dodgy work they have done explain to me how this is fair?
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Chris Jack
(@chrisjackis) reported
Am booking in an appointment for next week to reluctantly convert from my current internet service to the NBN. Currently I get about 90 mbps download in the evenings via cable broadband, and will soon be receiving about half that speed thanks to the NBN. Totally ridiculous.
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Elizabeth Simpson
(@kittycati) reported
@ABCaustralia @abc730 My elderly parents were coming up to the end of a nbn contract and decided cancel, so they went to the local telstra store. The staff somehow convinced my dad to sign up to a mobile broadband plan, which they don't need or want.
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Violet_Steele
(@marat_frida) reported
@EVERALDATLARGE @AlboMP Hello - regional resident here - few NBN technicians, sewerage facilities over stretched, roads unable to deal with extra traffic, hospitals under stress- infrastructure is not good enough - fix that first
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David Lutz
(@dlutzy) reported
15 hours of downtime on our wonderful hfc NBN. @NBN_Australia how to raise a formal complaint? I can’t find a phone number or email address on your site.
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Shane Dignan
(@ShaneDignan) reported
@Telstra can you tell me of there are any nbn issues in 2281. Had no nbn for 24 hours now.
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ros reines
(@RosReines) reported
@Telstra hey guys, just been told my apartment doesn’t exist but the whole building has had NBN for years. Help #telstrawbj
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Damo
(@newjerseydamo) reported
@NBN_Australia Your wonderful techs have screwed up my internet when they messed with the pit. Earliest tech was 10 days to come and fix it. This is so unacceptable it isn't even funny.
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N. Malone | Goddess of Death Coming October 20th!
(@NMalone8) reported
******* Telstra. Your message team is ridiculously useless. I spent 3 hours talking to this idiot who asked the same questions repeatedly and then decided that there was nothing wrong. Even though the NBN isn't working, and I have 4 'issues' when I ran the diagnostic.
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Adrian Arumugam
(@moogzy) reported
This is the 1st @NBN_Australia install I've had with no issues on the first visit....coax point moved for free and Arris box says it's online and ready to go. My network stuff is in storage though....so I'll need to test IP functionality another day..... to be continued..... 2/2
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Pete Gent
(@gentle_tech) reported
@SliceOTrav @NBN_Australia Busy dishing out $78M of performance bonuses right now. You might get an appointment in a couple of months if the issues with the contractor app are to be believed
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Chris Cox
(@CoxyJindas) reported
@skyaustnews NBN so slow it took 6 weeks to send your April Fools joke