NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Melbourne, Perth, Brisbane, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Total Blackout | |
| Perth |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jake Affleck
(@AffleckJake) reported
@NBN_Australia it’s pretty pathetic that your service can’t handle 1 little storm
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anthony?
(@anthonynatoli17) reported
@giprepus15 been in outer melbourne on a trip thing and I've noticed huge lag issues only on Hypixel, ~230ms then spikes up to 400 - 1000+ms, a friend closer to the city on a different ISP and different NBN technology has the same issues, it all seemed to start after the Cloudflare host 🤔
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The Prenna
(@The_Prenna) reported
@NBN_Australia Your website didn't show an outage in my area yesterday despite it not being fixed till this morning. Thankfully my service provider is more organised than your organisation and provided updates.
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nbn™ Australia
(@NBN_Australia) reported
@TwitchyCorner Sorry to hear that. nbn does not hold service provider customer details, we're unable to advise of outages directly. 1/2
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Damien Gardner Jnr
(@rendragnet) reported
@Coles @thql I (and a heap of our customers on NBN tails and direct ethernet connections in the business park here) am having exactly the same issue. no VPN's, just straight ethernet connections. Losing my mind with SMS support who keeps saying 'clear cookies and browsing history' :(
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Natasha Mitchell 💉💉
(@natashamitchell) reported
NBN. Down. Please. Why, Australia?
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R
(@BrowneGuye) reported
@TPG_Telecom Your connection is down at my place in Surry Hills and apparently I have to wait for an NBN technician with no clear timeline. Can you please help? I'm working from home.
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VHX
(@vianhazxeed) reported
@NBN_Australia I got in contact with my provider, who contacted you & guess what, you won't do anything because we still have copper to the node, not fibre to the node & therefore its an issue in the house. Who knows how long till you upgrade. Australia in the 21st century, not!
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Mark Morey
(@markmorey5) reported
@observationpt @QuentinDempster @AlboMP Our NBN was connected in early 2013, it's FTTP as contracted by Labor. I have a 50mbs plan I get slightly more than 50mbs 24 x 7, it never varies.
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nbn™ Australia
(@NBN_Australia) reported
@TwitchyCorner We understand outages can be frustrating. nbn is planning to limit non-essential maintenance to minimise scheduled, planned outages in the weeks ahead to maintain network availability as much as possible. 1/2
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James Wallace
(@surlyITguy) reported
Every tech that NBNCo sends over has no idea what the previous one has done or what the issue is. If this was any private company they'd go out of business. I don't blame the techs, it's management. Who's running this **** of a corporation? #nbn #nbnco
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Catherine Badcock 🤷♀️
(@CBadcock) reported
@jendudley Yup - after being moved between 5 different people finally got to someone who seemed to know what the problem was. He thought it was an issue with how apartment address listed in the 2 systems. But coming back to me tomorrow with response from NBN
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Laurie Patton is The Lucky General
(@LJPatton) reported
@DanConifer @abc730 Actually nothing new in this report but good to have the #COVIDSafe app back in the spotlight. As it points out (and I have repeatedly, too) the government refuses to fix the app for some reason. I guess the same reason two communications ministers refused to fix the NBN. 1/3
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🜲 tay ♡'s steph
(@notinthesametay) reported
@NBN_Australia @y0ungr0yal it doesn't work Chris
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Dawnstar Australis
(@dawnstarau) reported
@stilgherrian And there was a noise as if suddenly the same gods damn nbn NTUs that always get nuked in storms get nuked in storms yet again
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ItsInTheChart
(@dannymohar) reported
Have been receiving lots of spam calls from faux "telstra" and "NBN" support staff recently telling me the connection will discontinue soon, etc etc, so I strung one call along for a while ... their game is to get you to download anydesk remote control software. Hung up
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Fully Vaxxed ED
(@edmund59) reported
@Optus what the hell is going on with nbn optus on central coast it’s been down for two hours !!!
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vivian carter
(@vivianc76034355) reported
Malcom Turnbull failed with The NBN , Snowy Mountain scheme and Submarine and being a wrong Prime minister who still plays Prime minister.Dillusional He has problems🌺
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Jennifer J
(@says_jayjay) reported
@ColleenandGaia @tanya_plibersek Or NBN. Maybe it's down.
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michael vincent
(@evilfunkydude) reported
@NBN_Australia dear nbn,ur technician came out to my house,supposedly fixed the fault,low and behold,our internet is not working AGAIN,I need details about who handles complaints about nbn and it’s technicians
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Descry
(@Descry) reported
Why should ANYONE lose a spot just because NBN are **** stains and you dc for a single minute?
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John
(@John_Michaels1) reported
@tanya_plibersek The nbn rollout was pretty bad too
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Kylie Purbrick
(@KyliePurbrick) reported
@acmadotgov @Scamwatch_gov I know that. I’ve been to the website. I didn’t “suffer any losses”, which it asks for. The only information I have is in the screenshot provided. One was nbn disconnecting your service (12:13), the other was an afp arrest threat - both recorded messages. I have no other info.
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chantelle || stephs number 1 fan
(@tosimonluvwille) reported
@NBN_Australia @y0ungr0yal your network is trash
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jamison #aussieyrgc ❤️🔥
(@y0ungr0yal) reported
the nbn is being extra **** today i can’t deal with this
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Oz By Drone
(@ozbydrone) reported
@Telstra - My HFC @NBN_Australia upload speed in Sylvania dropped by 50% after an outage on 29 Sep at 4:47 am. Your agent told me that my current speed is now the expected speed for my plan, but he cannot explain the change. Has Telstra made plan changes on or around this date?
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💧Georges St Paul
(@GeorgesStPaul1) reported
@LesStonehouse @mrn487 Speak softly or Morrison will cancel the NBN
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LInda Johnson
(@LIndaJo09311641) reported
@FOIcentric You've gotta be joking! Turnbull is the Worst Prime Minister Australia ever had! Aren't we sooo lucky to get rid of him. All he does now is try and bring the Libs down. Has he forgotten about NBN and French Submarines? We haven't. He's such a whinger!
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tysons94
(@tysons941) reported
@Telstra Can someone please help me ? The phone support team are full of incompetent employees that can’t understand English. My nbn has been dropping in and out consistently for two days and all support would say is the power board. No the NBN box keeps resetting.
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Twitchy Sharon
(@TwitchyCorner) reported
@NBN_Australia From what I can tell, very few providers have notified customers incl the majors. Customers only check your network status page after already losing connectivity, missing work, calling ISPs and gaining nothing but redirects to information on how long we must now wait.