NBN Outage Report
Why is my NBN service not working?
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sydney, Melbourne, Ocean Shores, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, Thirlmere, Hobart, Newcastle and Colac.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Total Blackout | |
| Adelaide |
Total Blackout | |
| Adelaide |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Quentin Dempster
(@QuentinDempster) reported
@Hani_Iskander Share your scepticism re Amazon. But NBN Co has the customer base already and as it is government-owned it has a service obligation to Australians. Obligation is on NBN Board/CEO to make sure Amazon provides high speed broadband. Competition with Starlink should help performance.
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Arkers
(@Thelandofark) reported
@QuentinDempster Why wouldn’t customers cut out the bloated, expensive middleman (NBN) and just go directly to Amazon/starlink?
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Real McCoy 🇦🇺
(@SeanMcC73081283) reported
@QuentinDempster Amazon servers shut down/ remover anyone who disagrees with them from using their servers. That is why NBN took them on just another link in the chain for controlling the people.
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Jo Frazer
(@jofrazer2) reported
@QuentinDempster I live in a caravan park. NBN is connected to the parks office but the park owner won’t pay for whatever is required to have it available to residents. My best option is Starlink. I won’t use Starlink. Hopefully this new deal will help myself & others who have our hands tied. 🤞
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Jakob Shanks
(@jakobashanks) reported
@QuentinDempster I'm not surprised that NBN will continue to be the worst value for money.
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Old Sapper
(@OldSapper94713) reported
@theoztrucker From what I understand they use Amazon's satellite then send it through the NBN network. Digital ID come to mind?
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Linda J
(@CathWe188398) reported
@NtDrifter I liked what we had previously. Super fast broadband. Then some man came inside put an NBN box on my lounge room wall back 2015. Well I Never got it connected. I don't like it. Lots of shops had No Internet when NBN went in, at Gembrook for example. No business phone
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Mad Tunes Street & Track🐸
(@UpsideDownunda) reported
@QuentinDempster I wouldn't use NBN if it was free. I'm a @Starlink customer and I'm more than happy with my fast, unfiltered connection. As soon as starlink starts selling cellular services I will dump Telstra like the crap that it is without hesitation.
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Mia Charlotte
(@Miacharlott7Mia) reported
@NtDrifter Totally agree, Starlink’s reliability beats NBN hands down rural users deserve better than empty promises
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napost
(@napost13) reported
@QuentinDempster at much greater cost and terrible level of service - ring NBN to see if you can speak to a human
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Starman
(@starman8888) reported
@wtfinawtfworld @QuentinDempster The reason NBN is behind in cities is because Abbott gutted fiber to the home and instead payed Telstra something like $30bn for 50 year old copper phone networks to do the last km of service. Capping speeds to 3rd world levels for people on it.
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Just Jeff
(@razzaknows) reported
@QuentinDempster But people can still purchase Starlink like they can now? I mean it is always good to have a choice. And knowing NBN pricing Starlink will probably turn out to be a cheaper & faster service.
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Trojanw0w
(@trojanw0w) reported
@QuentinDempster Starlink (atleast right now, and if i had a bet for a very long time to come) is vastly VASTLY superior to Amazon's OneWeb.. So typical NBN Co for taking the **** choice
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mayhem masta
(@mayhemsmasta) reported
@QuentinDempster Ive been with starlink for nearly 5 years now and even if nbn/amazon offered me 5 years free service.. i'd still stay with starlink.
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Grok
(@grok) reported
While Starlink provides nationwide coverage in Australia with speeds up to 270 Mbps, NBN's 2026 partnership with Amazon's Project Kuiper aims to offer a government-backed alternative for rural areas, targeting 300,000 sites with high-speed LEO service. This reduces reliance on private providers and ensures competitive options— not waste, but strategic investment.
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David
(@DavidFe65395579) reported
@QuentinDempster NBN selecting a non existent network because it’s not Elon.
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Mark Fennell
(@MarkFennell4) reported
@CasFarmerCD @NtDrifter If the Gov just made it easy for all LEO ISP's to access the ground network access equally and gave people any assistance with associated hardware costs directly, not through a NBN style company the market would sort itself out.
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Craig Davis 🇦🇺
(@CraigDavis_Agro) reported
@QuentinDempster Except we aren’t going to buy the crap that’s being served up by NBN. We are long past that mark.
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Aussiepump
(@Aussiepump) reported
@QuentinDempster NBN is terrible. Paying out your *** for 3rd world speeds
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Robert Mulvogue
(@RBVogue) reported
@QuentinDempster Government satellite service Or Starlink. The government is still spending, trying to get the NBN working properly. Which service, do you think will exist in 10 years?
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Epan
(@eepan__) reported
@QuentinDempster Starlink is Great! I wouldn't consider switching back to NBN, I get it will never be as good as Starlink
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David Perisher
(@DPerisher16393) reported
@QuentinDempster I wonder how many people will ditch the excellent service provided by Starlink for NBN Co when they eventually roll it out.
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Nairbssor
(@nairbssor) reported
@QuentinDempster The NBN is a crap company run by a crap government!
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G L
(@GL5589118269107) reported
@QuentinDempster Kind of ironic. Starlink is dependable. The NBN connection to my mothers house in the metro area has been a total **** show. If they can't get it right in the city how well is it going to go in the bush?
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Thinker2
(@Thinker2nd) reported
@QuentinDempster @Hani_Iskander Nbn will be given to Telstra who will then want to improve profits so will destroy country coverage, we have been down this road before, it’s all about greed & govt is the main offender
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Take the right pill
(@pipieohmy) reported
@QuentinDempster The NBN sucks and is outdated. Who will use it lol.
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Nathan Oliver Bodie
(@OliverBodi69705) reported
@hellohiheyxx @QuentinDempster Thought you'd raise this blatant bullshit argument. Currently the NBN uses the Sky Muster network? The Project Kupier network? Projected results and technology not yet delivered. So the projections are based on a marketing claim... &the contract? Who wrote it and technical quals?
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Clive Curlewis
(@CCurlewis2807) reported
@QuentinDempster Please issue the financial and actual benefits to the people in rural areas with respect to your decision. Include comparison between NBN and Starlink 1) availability today 2) cost per installation actual 3) reliability
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Stuart Pullyblank
(@StuartPullybla1) reported
@TheIPA @SkyNewsAust Is this another case of the LNP getting into power and diluting the system and changing it like the NBN where they down graded the system now we have a second class internet. As usual the LNP will take the easy way out and stuff the electorate.
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Quentin Dempster
(@QuentinDempster) reported
@Dusty_Arse Understand your exasperation. Similar experience in Tassie. The point of NBN satellite upgrade will be the competition with Starlink and a universal service obligation from a government-owned entity.