NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Rosalie Plains, Melbourne, Brisbane, Sydney, Gisborne, Toowoomba, Adelaide, Perth, Rockhampton, Katoomba, Dubbo, Central Coast, Penola, Bundaberg and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Rosalie Plains |
Wi-fi | |
| Melbourne |
Total Blackout | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Gisborne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Varun Mad
(@iVarunMad) reported
@nbn707 @timothysykes @Jackaroo_Trades Nbn 💪🏻 good **** bro 🔥
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Hipstergeddon
(@hipstergeddon) reported
@NBN_Australia @PistolRoberts How is it that customers know more about NBN outages than the NBN comms team. Whirlpool has it , Twitter has it but NBNCo know nothing about their HFC network..
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jako
(@jakofn) reported
.@NBN_Australia **** you fix your ****
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Willow A
(@WillowA2) reported
@CatPurry9 Maybe Dutton is why many analogue landlines now have to run through an NBN modem thanks to dumbed down NBN. I hope they've been learning something from my lengthy convos about construction safety, energy ratings & other subversive matters. (I must bore ASIO a lot.)
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Beau Nouvelle
(@BeauNouvelle) reported
Melbourne got an NBN outage?
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Aussie Broadband
(@Aussie_BB) reported
@Umes5 There are no real updates from NBN except for they have multiple teams working to resolve the issue. -Mel
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Anthony Hortin ︽✵︽
(@maddisondesigns) reported
The #nbn is once again proving itself to be a complete pile of **** today, with outages right across the country. Well done @NBN_Australia 👏👏👏
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Ethan Hunter
(@theasset) reported
**** @NBN_Australia constant ******' dropouts and loss of sync AND they won't fix anything until I've done a million useless tests which I know will all pass. #nbnfail
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Sideroom
(@SideroomBlogs) reported
@PistolRoberts @NBN_Australia agree @NBN_Australia are terrible at updating the status, and always blame the ISP who in turn “checks” NBN only to say the NBN says there’s no fault. It’s poor form, almost like they hide the truth on purpose to cover their own butts, dreadful corporate responsibility
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💧💧💧💧💧 Llewellyn Griffiths
(@llament) reported
I have been waiting for @Optus 5G Home Internet to be available locally but no news thus far. In view of the current #NBN outage I am wondering if I would do better on 4G Home Internet until #5G eventually arrives.
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Dominic
(@Jothincognito) reported
Optus NBN outage since early this morning. No further updates from Optus since I received a text at Noon (ref 23359746). Not sure how long it’s going to take. How about more regular updates, Optus? 🤔😳
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Rob181 Easts🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆
(@Roberto_ROC181) reported
@NBN_Australia @abhi900 I’ve been checking my NBN connection on the page you quote for 3hrs & it states that there are no outages.The NBN box is blinking like a faulty traffic light. @TPG_Telecom has announced that there is a n/wide NBN outage & your telling someone to check if there is a known outage?
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Rob181 Easts🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆
(@Roberto_ROC181) reported
It’s 1:03 pm. it’s been 3hrs that my internet has stopped working. @TPG_Telecom says on their website that NBN HFC customers may experience problems with internet due to unplanned outage categorised as CRITICAL! @NBN site says ‘All good at my address.’ Who’s telling porkies(lies)
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Hipstergeddon
(@hipstergeddon) reported
@Michael_60 @NBN_Australia Don’t turn your modem off ! That’s when the problem occurs - it won’t reconnect.
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TPG
(@TPG_Telecom) reported
@Roberto_ROC181 It sounds like you are on an NBN HFC connection. If so, then your service is most likely affected by an outage. NBN Co advised that services that were connected before the issue happened will not experience a problem. However, 1/2 -Mel
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💧💧💧💧💧 Llewellyn Griffiths
(@llament) reported
Well there you go, NBN connection back after a 12 hour outage
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DJG
(@djg1357) reported
@Telstra Yep - email finally fixed. But if you could help get my order placed for a second Wi-Fi Booster under your Telstra nbn house coverage guarantee that would be nice. Have had about 5 different people on the message app over the last week and still can’t get the order completed. FFS
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GrecianTiger🇦🇺🇬🇷🐯
(@martythetiger) reported
@NBN_Australia Been trying to get answers through @Telstra for over 24 hours, they are saying they’ll “escalate” with you guys, is there a problem with NBN in Gladesville Sydney 2111? Just be nice to know.
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Joolz Fashion
(@joolzfashion) reported
@TPG_Telecom hi Charm, do you guys have an eta yet on a resolution of the current NBN outage in Coburg/Brunswick? We’ve been without internet since about midnight & can’t find an answer on the website.
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Aussie Broadband
(@Aussie_BB) reported
5pm Update: NBN have multiple technical teams working as it's complex issue.
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FourStroke
(@tommytank79) reported
@TPG_Telecom @mimay1024 You guys make it very difficult to understand what the hell is going on. You’re not taking calls. Your outage service says nationwide issues with a 3rd party provider, nothing specific. NBN is not reporting any service outages. Who is responsible for the issue & who is fixing it?
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Anthony
(@swainyos1) reported
@Aussie_BB When contacted @Aussie_BB I was told to reboot the Arris modem (ie before NBN msg no to do so). Does that definitely mean my connection is lost regardless of the network coming back on?
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Sapphira
(@saphster02) reported
.@TPG_Telecom with the outage in NBN, at least look into increasing internet data for those of us with mobiles to make up for this, please.
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the egg
(@Egg86546163) reported
@dlutzy @NBN_Australia Sucks
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Hipstergeddon
(@hipstergeddon) reported
@leemillburn @PistolRoberts @NBN_Australia NBN never seem to know what’s happening on their network.
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Johnathan Murray
(@JohnathanMurr12) reported
@NBN_Australia Hi there, is there currently a national NBN outage? I've contacted Dodo as my internet is not working in Glenelg South Australia and they told me it is a national NBN issue
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Ramen Adhikari
(@RamenADHIKARI6) reported
@NBN_Australia I checked with @DodoAustralia and they told this is outage from @NBN_Australia Pls both fix my internet
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Gippo
(@gip1972) reported
@denisvnapthine Damn that Federal #NBN disaster...
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TPG
(@TPG_Telecom) reported
@TwoHalves45 NBN advised that they are treating this issue as a high priority incident. Several NBN technical teams have also been engaged to provide extensive troubleshooting and diagnosis of the fault. We are looking forward to having your service restored very soon. -Charm
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Optus
(@Optus) reported
@MaskDistributor @illusiary Hi Mask, it could be that the fault was not registered when we checked for Alex as such the network page would have been updated later when you checked. Yes, there is a fault reported in your area with NBN. Kartik