NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (73%)
-
Wi-fi (11%)
-
Total Blackout (11%)
-
E-mail (4%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Barrington, Sydney, Perth, Adelaide, Brisbane, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba and Rockhampton.
| City | Problem Type | Report Time |
|---|---|---|
 Barrington |
Internet | |
| Melbourne |
Internet | |
| Barrington |
Internet | |
| Sydney |
Internet | |
| Perth |
||
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Windsor Beaver
(@WindsorBeaver) reported
@Telstra @dtacotony Thanks, you still disconnected my service without warning even though I’m over $800 in credit. Apparently, you decided you can get NBN boxes now. Very entertaining.
-
Jacqui 🦘
(@honeyandfur) reported
My internet has been crashing ALL DAY. **** da NBN
-
anthony stipanov
(@vhatelse) reported
Lived in the same house for over 20 years and had NBN since it's inception, but NBN needs proof of occupancy to come and fix something. FFS
-
Peter N Lewis
(@peternlewis) reported
My NBN Internet is down. @Optus spent half an hour (on hold and running a test) to give me a case number and a "someone will contact you". Sigh. Looks like a “Snow Day” for me.
-
🦘 Jason
(@_KangaWho) reported
@Aussie_BB Any ETA on the outage in Chermside West, QLD being restored? #nbn @NBN_Australia
-
No environment No economy
(@JulieScience) reported
@PaulFletcherMP @AlboMP @dailytelegraph Are you serious? The NBN rollout was a disaster, well over budget and we ended up with an inferior network. NBN is already having to upgrade degraded infrastructure.
-
Saxdude26 #DisabledButProud #RaymanRedemption
(@Saxdude26) reported
@Aaronsmith333 NBN is too slow to support the cloud/digital only versions of Kingdom Hearts coming to Switch. So Australia is not getting them, period. This fact alone says everything you need to know. We are being left behind because our internet sucks. @PaulFletcherMP, who are you kidding?
-
Michael Samarasinghe
(@LFCSamara) reported
@Optus my business NBN has been down for 2 days and still no news back from your support team as to when it can be resolved. Can’t use our POS, cant take card payments etc. It’s a complete debacle. I’ve spent 6 hours on hold over the last 2 days. WTF is going on!?
-
Jaron Cohen
(@JarUncle) reported
@NBN_Australia why do you offer the ability to report damage if you don't action it? Yes I will continue to lodge service issues with my RSP
-
Simon Evans
(@Se77Evans) reported
Awesome. Wireless #NBN signal is too **** to watch Netflix again today. Guess I'll get the standard reply "We're sorry to hear this. Have you talked to your internet provider?" response.
-
AyeeJ
(@Ayeej_twitch) reported
No stream tonight or in the immediate future :( NBN is down and out and mobile reception at my house stinks bad. Ringing nbn guys soon to see how we go but otherwise looks like we're going dark
-
Adinah
(@AdinahDawn) reported
@NBN_Australia All Australian internet sucks. Do better Australia
-
ThisisDrLove
(@quinndagit) reported
@whosdatchik_ I havent really been utilising my time off work well to play fortnite.... yesterday there was a suburb wide planned outage of the NBN which we werent notified about.. then today server down lol
-
pblakez ™
(@pblakez) reported
just been informed @NBN_Australia cancelled the appointment! Not ******* good enough, I have lost a days work and you cancel at near the end of the appointment window #nbn
-
anthony stipanov
(@vhatelse) reported
I wonder how many people try and mess with NBN co by trying to fix or alter things at properties other than their own?
-
Steve Bennett
(@stevage1) reported
My NBN connection has been down for the last couple of days, so no internet. NBN co has sent a technician to fix it. The tech's name? Ping.
-
Greg / Kojack
(@rajetic) reported
@deadcat_zombie Maybe a little cooler, but the storm took down my power in the middle of a zoom meeting (big lightning strikes near my house), and now that the power is back the NBN is dead. So my PC is now tethered to my phone. :( Urgh, it's giving me 2Mb/s down and 0.16Mb/s up.
-
Annie Martin AM
(@MartinAnne139) reported
from
Canberra, Australian Capital Territory
@Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.
-
ken
(@kdvale) reported
@TPG_Telecom Hey. NBN is down currently. Mt Druitt area. Can you confirm for any faults or outages?
-
Michael Samarasinghe
(@LFCSamara) reported
@Optus my business NBN service has been down for 2 days. I’ve spent over 6 hours on hold only to get told it’s being looked at. No communication back. Trying to operate a restaurant. POS system, printers to kitchen, card payment system, music system all not working.
-
Raz 'New Year New Me New Pants' glowe
(@razglowe) reported
Good news/Bad news! Bad news - Odds are this is an NBN installation issue and it wasn't installed properly. We just need to get a team here to fix up everything (assuming the date isn't pushed back 😬) Good news - Telstra has been super apologetic and has setup a temporary fix!
-
VL
(@vanessa2work) reported
@Antony_Clements @NBN_Australia The Telstra ad with the pianist who swaps seats, “seamless” It has NEVER worked.
-
Dr Wade Kelly
(@wadekelly) reported
Decided to try @MyRepublicAU. Terrible first impression. Should have been connected yesterday. Isn’t working today. @NBN_Australia says maybe tomorrow. The worst is no phone support and abysmal live chat support.
-
GG
(@tamworth1965) reported
@PaulFletcherMP @AlboMP @dailytelegraph NBN installation has been nothing short of disgraceful, still have problems in Tamworth, So slow, too many interruption notices.
-
Nita Alexander
(@NitaGTAlexander) reported
@DannyTelemachus I've lodged many a complaint! Even had my house internet wiring re-done. NBN technicians have come out once already, found some "touching wires" on the street corner. Hasn't fixed it though.
-
TPG
(@TPG_Telecom) reported
@backupbear Hi Preston, we don't have any reported outage at your location. Are you currently doing something important on the internet? I will reset the NBN NTD remotely and this will cut the connection for few minutes. -Mc
-
Omicron Super Mild 25's🚬
(@2xPfizer) reported
@fictillius @launtel NBN will say it costs more and most people won't appreciate the benefit for the cost increase that will be passed on to consumers. Faster upload speeds have never been a selling point really as far as I can remember.
-
ive forgotton
(@ivaforgotton) reported
F#cken Optus: NBN down 16:30onthe 1/2/2020 till o:300 2/1/2022 You Make shaw it goes down after closing time ya C#nts
-
A Wheelie Fungi B.Ci🚹♿
(@Antony_Clements) reported
@vanessa2work @NBN_Australia Bunmer. When mine goes down i unplug it wait for 30 seconds and plug it back in and it swaps to cellular. Perhaps yours is the same?
-
Lady Thistledown
(@goatgirl11) reported
Capped data on satellite #NBN sucks so much I miss my unlimited data