NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sydney, Melbourne, Maclean, Launceston, Perth, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Wi-fi | |
| Adelaide |
Total Blackout | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Sweeney
(@jsweeney_ibrs) reported
I mean, who'd have ever predicted Australia would have rain? The NBN is a future network... And I've seen Mad Max. No rain in future Aussie.
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Darren Brown
(@djbrown50) reported
@TraceySpicer @Telstra No Tracey, Telstras practice is to use an overseas call centre, the call takers have limited english skills. When you move from QLD to NSW and ask them to cancel the NBN until you move back in, and they cut off 2 mobiles and 2 tablets leaving a $12,000 debt as they were on a plan
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sarah bourke ☕️⚔️🖤🎼💉
(@blixagerl) reported
@TraceySpicer @Telstra @NBN_Australia Appalling. I know several people isolating due to co workers being told to shhhh and come to work with COVID. Poor pandemic practice in a vulnerable persons home is unconscionable
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Sam Harris 🌸 🌹🐕 THATCHERITE! Robespierre LIVES!
(@Dockairne) reported
Hey NBN you **** show shower! Your ******* node has been out since 22 december and you advise TPG & my local MP that you think you might get it fixed on or before 21 january **** off you *****.
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Cal 🌻🏊🏼♀️ ♐️
(@Cal_O_Rynn) reported
@deank88 @Optus We've had massive issues with our nbn phone system today with regard to dropouts with another carrier today. It's been a huge hassle.
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Douglas Carter-Taylor
(@Douganater) reported
@YungCatgirl @Kaos_DEV @DarkViperAU In australia technically NBN is the ISP and the providers are RSPs (Retail Service Providers) as NBN is the one yo provide that last mile connection to the customers
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Andy Le Roy
(@TheAndrewLeRoy) reported
@TraceySpicer @Telstra For Telstra, yes. They made my 83 year old dad sign up for internet saying his phone service would be cut off due to NBN rollout. They gave him ADSL because their fibre was available at his house, and by the time he died several years later, NBN was still not available either.
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thanium
(@thanium) reported
@iiNet , outage in 3108? Website says ‘no’. Checked modem etc. NBN modem keeps rebooting. Thanks
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Rob Heathcote
(@rob_heathcote) reported
@NBN_Australia No internet at our home postcode 2770. No help from ISP, recorded message say can't help at this time :( SIGH
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Ian Javes
(@JavesIan75) reported
@TraceySpicer @plalor My experiences of Telstra over last 2 years is that their default response to any wifi issue is to say it is an NBN problem and volunteer to send out an NBN technician so not shocked by that aspect of your tale
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Anudeep chikyala
(@ChikyalaAnudeep) reported
@andy_penn Hi Andy, Your team suspended my service without proper communication. I'm on a cable network with about 100 Mbps and paying $94.00. I've offered NBN 100/100 for $110. I've asked him why I should pay more to get almost the same service. He had no answer and suspended.
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Tracey Coulton
(@TraceyCoulton) reported
@TraceySpicer @Telstra Currently in protracted conversations with @Telstra due to NBN to my house stopped over 5 weeks ago. They’ve sent me 4 modems that don’t work and they can’t fix nbn because it is already connected.
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oh can you feel? our spaghetti
(@mocchan98) reported
NBN in my area is having a planned outage atm until THIS SATURDAY???? I hate every moment of it.
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Drew Morphettville
(@Goldenjocks) reported
@1Swinging_Voter @h_appleby Nothing short of criminal what @MrKRudd and Conroy did here to the Australian taxpayer on #nbn … it was never about improvement for them, only gritting for their pals.
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OptoIsolated IO
(@optoio) reported
What the Hell?! NBN Has a "Scheduled outage" that extends 5 days? That's obscene!
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Mel💉💉💉🇦🇺
(@Melinda05548325) reported
@Kat_Daley NBN. Our GP goes@down regularly and the drs have to divert to their own mobiles. Well played LNP
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Arioch - Umbra
(@the_LoungeFly) reported
@acmadotgov The math: A $60/month plan for 12Mbps is the cause of slow internet. $70/ month for 24Mbps. $90/month for 50(45)Mbps. All tapered by the NBN backbone. No mention of upload speed because it’s useless.
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Are You For Real
(@AreYouF96352424) reported
@27Noddy @mattjcan He could listen on Spotify if his NBN connection wasn't so terrible as a result of LNP **** up there as well.
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darryn™ official VEVO
(@darryn) reported
@NBN_Australia A website to notify of internet outages is a fundamentally forward idea. I have traveled to Cairns, where there is ok 4G, and that site gives no info apart from "there is an outage". Should show the log - when the techs arrived on site, when the parts are expected to arrive etc.
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Flynto
(@Flynto2) reported
@NBN_Australia YO MY NAN FLICKS THE BEAN FASTER THEN YOUR NET CONNECTS TO MY GAMBLING SITES **** YOU
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Damon Han
(@DamonHan10) reported
@apparition100 @Optus Same NBN outage in 3130
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Suzie Watt
(@supersooz) reported
@tangerinetelecom @networkoutage is service to Bondi Beach out? I've had no service for several weeks now. Replaced Router today, still no NBN :-( Very frustrating in WFH environment.
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Annetta Mallon PhD 💉💉💉
(@AnnettaMallon) reported
@NBN_Australia Thank you. Telstra (not our provider) has an infrastructure monopoly and refuses to build another tower to service the Meander TAS village area despite urgency. I am writing to the ombudsman regarding this problem, and if you can help in any way that would be appreciated.
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Joe Sweeney
(@jsweeney_ibrs) reported
Thanks for the help in lighting a fire under NBN regarding the constant failures of service, @PaulFletcherMP. They sent out a techie promptly. It's a sad state of affairs when an MP needs to get involved at this level for something that's a flawed but essential monopoly service.
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darryn™ official VEVO
(@darryn) reported
@NBN_Australia A website to notify of internet outages is a fundamentally flawed idea. I have traveled to Cairns, where there is ok 4G, and that site gives no info apart from "there is an outage". Should show the log - when the techs arrived on site, when the parts are expected to arrive etc.
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🌺Bob Jeruncle🌺
(@bobjeruncle) reported
@lakitukl @GuardianAus He buggered the NBN for Murdoch's support. Not sure what he actually achieved other than giving us Morrison.
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PB_BehindTheLens
(@PBehindthelens) reported
@Optus #nbn customer service is absolutely appalling!! For over 12 months I have been trying to switch over to NBN and for some reason they just can’t get their act together! Disconnecting my service for absolutely no reason and canceling my #optusnbn order! 4 orders so far!!
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🎄Hyper the elf🎄
(@hyper4rchy) reported
Hey @Aussie_BB @NBN_Australia This is the third time tonight my internet has dropped. I’m the ONLY person using it at the moment, and I still get no connection, and when I connect it only lasts for a short while before it drops again. Seriously, when are you going to fix this?
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RunThemMemes👉🏾🤛🏾🚽 . \
(@RunThemMemes) reported
Eternals meh so far Occasional Cut rate NBN buffering issues isn’t helping its cause either
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Apparition100
(@apparition100) reported
@Optus is there any NBN outages tonight for the 3130 area? My Internet has been down for the last 45 minutes. Checked the Optus NBN outages page and nothing showing there.