NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (75%)
- Wi-fi (12%)
- Total Blackout (9%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Long Forest, Adelaide, Arumpo, Holmesville, Warragul, Cairns, Hobart, Parramatta, Ashfield, Logan City, and Ocean Shores.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Total Blackout | 30 minutes ago |
|
Sydney
|
Internet | 2 hours ago |
|
Brisbane
|
Internet | 3 hours ago |
|
Brisbane
|
Internet | 6 hours ago |
|
Sydney
|
Internet | 6 hours ago |
|
Brisbane
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Stew Harris (@sjharris) reportedHey @Aussie_BB, why have you charged me today for a cancelled NBN service????
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Stefan Tapp (@StefanVXR8) reported@NBN_Australia @iiNet Why is my internet connection like something from a 3rd world country? The connection is up and down like a prostitutes knickers! I live in Empire Bay, NSW, not feckin Outback Australia!!
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AaronTheDiver (@whereisaaron) reported@cuffs1971 @robb_j_m @NBN_Australia Eh? You're saying, that because Australia has economies of scale, that fibre is more expensive?!? That's upside-down world! NBN has *way* more customers to spread the infra costs over. If anything, fibre should be cheaper in Australia than NZ, surely?
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Sharon Dresser (@DresserC33944) reported@dpoddolphinpro @Amazonleo @Starlink but ryan starlink is actually useable across most of the globe, leo isnt...and its latency is so slow is only good for wathcing the NSF streams , yeah its still faster than the NBN here in Australia with our crappy fibre to the node than four core coppeer to the home,
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Steve Woosnam (@SteveWoosnam) reported@ichimikichiki @Lisa9Sophia The NBN is still one of the biggest waste of money in Australia's history. The government never had any business sticking its nose in.
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John Cas (@moresunshine_1) reported@eevblog I had a client - I/net not working. Discovered it was the whole building. 2 NBN tech, different calls: we can't fix it. I got the building mgt to show me the "gear" in the basement room. The power supply was cold. Checked power board. We flicked a breaker on that was off. Win!
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Jim Stewart (@jimboot) reported@eevblog @Aussie_BB Been on on Starlink maybe 5 years. I can remember one outage because of a Solarflare. Wireless NBN was every other day. Good old Govt again
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Hipstergeddon (@hipstergeddon) reported@eevblog Gees this NBN outage is dragging on. Praying for you ! The disruption to business must be massive.
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Stuart the Catman (@CatManSturty) reported@algorithmsayshi Seems to be a common issue with the NBA league pass and NBN providers sadly.
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Jim Stewart (@jimboot) reported@eevblog @Aussie_BB Been on on Starlink maybe 5 years. I can remember one outage because of a Solarflare. Wireless NBN was every other day. Good old Govt again
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Max (@diss_presso) reported@BrowntownBrew @robb_j_m But real world demand was lower as no zoom or Netflix. But anyway - it’s moot. The government could buy every Australian household a starlink dish (2.5x faster than NBN) for <$6B - and we’re still not finished, having spent 10x that. The doomed NBN had the absurdist aim of connecting every sleepy country town with top shelf fibre whilst legally enforcing slow internet in our metropolitan centres (the only places where fibre is even economically viable). This is exactly what the libs predicted at the time and were ridiculed for it. How about just connect the high population centres (you know, the ones who actually need the internet for their livelihoods) and let rural people move to the city if they want 1gbps, and then later spent a few billion buying the rest starlink if we really wanted to continue pissing money up the wall (or just letting them buy it themselves, with their own money, if they really wanted it). You aren’t angry enough.
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purana (@purana) reportedBeen trying for weeks now to get a NBN service (FTTN) connected for my mother. But TPG who she was with, and who she had service moved with just gave her the run around. They said it was provisioned, yet no DSL sync light and trying to get that resolved went in circles.
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Dr Andrew Meyenn (not MD) (@19yma19) reported@TimWilsonMP Lets think: ICAC??, No cuts to ABC/SBS, NBN faster cheaper?? You lot are up to ears in it. The broken promise is at best 25% as it only applies to new builds and you can take the old idea too. Get off the BS cigar mate
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ComputerGoBrr (@ComputerGoBrr) reported@Teadaxs @robb_j_m The vast majority of third world internet infra is way better than nbn, perhaps a poor comparison
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Econo ad absurdam (@econoadabsurdam) reportedWhen the ALP talks up something like the NDIS or the NBN and says that it will help increase productivity, what do you think they mean
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some0nethere (@some0nethere) reported@OMGTheMess I am an EV driver, but I do not think others should be paying for it. Perhaps if the government invested in standing up a government owned charger network that had a sound business case and sold it later, that might be ok. However, that was what NBN was supposed to do with internet...
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nbn® Australia (@NBN_Australia) reported@Peter_Strachan During an unplanned outage on the nbn network we keep your service provider up to date on all available updates like estimated restoration times and details of what's being done to fix the outage itself. As soon as we have any updates, we'll let your service provider know. 1/2
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Cdbrown (@BrowntownBrew) reported@diss_presso @robb_j_m The nbn was only announced in 2011/12. So if it went to crap in 2000, that's the market that let it go to crap.
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Max (@diss_presso) reported@BrowntownBrew @robb_j_m In some cases. They would pay Telstra to use the pits, or Telstra itself would install fibre. This is an issue all over the world. We’re simply trading one monopoly (Telstra) for another (NBN). But there’s nothing to stop another company in theory from running their own fibre in dense areas - but not now of course, as they wouldn’t be allowed to undercut the NBN (hence the stupid NBN has actually made it so internet cannot be cheaper than how much they say it should be - law of unintended consequences - now the law is literally making cheap internet illegal).
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Tony Hughes (@ArealHughes) reported@AlanBixter Our communications infrastructure system is not good enough. After the Turnbull NBN debacle and massive cost blowouts we still have inferior IT infrastructure. My internet is slow but works OK, however ph reception is woeful and I'm 40'ks from the coast of seventh largest city.
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Communal Noodle (@Communal_Noodle) reported@eevblog NBN stands for "No Bloody Network" sometimes.
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blank (@olwidula) reported@robb_j_m Outside the urban centres, $139 a month for Starlink. NBN for me was a slow and expensive skymuster satellite. Thanks Elon.
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Mark Sareff (@MarkSareff) reported@Telstra 1 Calvert Avenue Killara. Shows nbn out. Trouble is I have low mobile data allowance and depend on wifi
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David Collins (@Errol5870) reported@australian People have already forgotten another of his past failures “The National Broadband Network”, NBN for short…
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💥Dr Robb 🎓Social conscience? Follow me. No MAGA (@robb_j_m) reportedTo my Aussie friends: Wasn't the idea behind the NBN (National Broadband Network) to ensure that everyone had access to free (or at the very least inexpensive) internet? What happened? How much are you paying for internet access?
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💥Dr Robb 🎓Social conscience? Follow me. No MAGA (@robb_j_m) reportedTo my Aussie friends: Wasn't the idea behind the NBN (National Broadband Network) to ensure that everyone had access to free (or at the very least inexpensive) internet? What happened? How much are you paying for internet access?
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Russell Drysdale :#IStandWithAlbo (@Russputin2) reported@M_McCormackMP @SkyNewsAust No Michael, that would be another stuff up by your deposed Crime Org catastrophe. The Deposed LNP Crime Org, have never been good at creating or building things: their only good at assett stripping & rorting things created by Labor Govts. Think Snowy Hydro 2 & Libs nobbling NBN
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J Pipsam (@markdavaus) reported@robb_j_m I'm paying $99 for Gigabit, with NBN just giving me a FTTP upgrade at no extra cost. My parents paid $120 for 7Mbs a decade ago until NBN finally gave them FTTN. Price per speed on the higher end has absolutely come down in price compared to the pre-NBN duopoly.
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GeneralChat |🍍🍌| Charity Donothon 29th-7th (@General_Ch4t) reportedOF ALL DAYS FOR NBN ISSUES
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bek_lenin (@bek_lenin) reported@robb_j_m NBN is free, however the providers are the ones who charge. But the infrastructure itself has always been free. They upgraded our home for free, changed over faulty equipment, for free. As for price get about 300mbps DL for $80 a month. Not bad. Super reliable. Happy.