NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Mile Bridge, Melbourne, Brisbane, Sunshine Coast, Perth, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba and Dubbo.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Sydney |
Total Blackout | |
| Sydney |
Total Blackout | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Mile Bridge |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Angel 🕇 🤶🎄🎅
(@80sbabeeAngel) reported
How are we supposed to call for emergency When power goes out so does the phone thanks to stupid NBN.
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Rebus Of The North
(@Rebus0906) reported
@AnarchistDicky Years ago had a line fault pre NBN ... had ADSL. Telstra tech attended. Ran out if time, will be back Monday, that was over 3 years ago. Never seen or heard of again. FTTN arrived, had to live with the hand I was dealt. Bye Telstra...The enemy of the people.
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Carolyn Wright
(@Cazoperadag) reported
@Telstra Hi Telstra, for a couple of days my NBN internet has been glacially slow. Can’t view a YouTube clip of 4 mins, tiny film clips on Twitter don’t load for ages. I have turned it off and on again. No improvement. First time this has happened. I am the only user. Any ideas?
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Yvan J Drake
(@ThatTallKiwiGuy) reported
Is our IP dynamically assigned? If I bounce the NBN box, will that assign us a new one to circumvent the issue?
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Rob181 Easts🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆🏆
(@Roberto_ROC181) reported
@NBN_Australia It went back yesterday BUT now we have had a power outage here, and since the power has returned about 30 mins ago, we still have the NBN box not working.
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Lonemeteor
(@MeteorIam) reported
@NBN_Australia The service quality is absolutely disgusting. I pay top level and I cannot even get proper coverage in Mansfield Victoria. Continuous cut outs, buffering. The laughing stock when somebody on a banana box in Iraq has better service.
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Mike Roberts
(@mike_roberts_66) reported
@Telstra Home without me tethering computer to phone (it didn't help enough) and NBN would be here on Saturday. Well, NBN technician showed up and said the same thing a technician said about four visits ago ... that they'd need a cherrypicker to do it from the outside of unit.
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Paul Williams
(@WilliamOvertell) reported
@PaulFletcherMP @David_Speers @InsidersABC Everything you touch turns to ****.... the NBN, $30 million dodgy deals, attempted bullying of the ABC..... your "career" is a string of embarrassments. We all know that they only wheel you out for the white noise of bad news.... listeners tune out within 5 words of your drivel.
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Kate
(@primeries) reported
@NBN_Australia hi, is there an outage in 4032?? Cant get online since yesterday. Isp says its nbn down.
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Ducky
(@Ducky306) reported
Hey @VodafoneAU Why has my NBN speed gone to 10mbps max sometimes around 1 for the last 2 days. When im paying for a 50 down and had that Thursday. And my ip location is in Sydney,and im in Adelaide. Ive done all the restart and nothing worked
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Peter
(@psg_au) reported
@ScottMorrisonMP When are you going to clamp down on the #NBN_Fraud? We are NOT getting the Technical or Customer Service that the NBN promised... Not to mention Internet services that just DON"T work, but NBN Tech can't be bothered showing up to investigate & cancel appointments
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Andrew McPherson
(@kiwipeso) reported
@iapplecarter Would it be quicker to catch a flight to New Zealand to do a month's worth of internet downloads compared to the Not Broadband Network @NBN_Australia ?
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Xobia
(@XobiaCyan) reported
NBN is worse than what we had before... how ******** do you spend millions of dollars to go backwards.
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✊🏽💧🌱🐨🔥Goody Love Punch
(@GoodyPunch) reported
@Akarnious Paul Fletcher? That bloke should be sacked. NBN? Crap, rip-off, slow, expensive and unreliable. Not exactly living up to his ‘remit’. No, not at all. Useless as a so called ‘communications Minister’
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ozbob13
(@ozbob13) reported
@iPrimusAU NBN down, no internet no phone at Goodna Qld.
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Peter
(@psg_au) reported
@NBN_Australia The whole Wholesale model is flawed, the whole technology being rolled out is flawed.. Any Communications engineer will tell you its CRAP! Would have been better off leaving it to Optus & Telstra to run out their own solution - Better Quality, better service and cheaper for GOVT
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Pete Mullins
(@petemullinsart) reported
@NBN_Australia Still an issue. Is there someone here in Australia I can contact??!!!
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Mike Jennings
(@Mikeistheworst) reported
Just trying to get off my bad 4g Optus plan and upgrade to their not that good NBN plan, been chatting to their reps for an hour and a half now, and was just asked to confirm I was relocating and wanted to set up internet at my new location... wut?! No!? How!?
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Mike Butler
(@MikeButler44) reported
@NBN_Australia Mine came on again yesterday but off again now. Can you confirm if there is another outage ASAP please?
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nbn™ Australia
(@NBN_Australia) reported
@Tiinsky Hi Tina, nbn attempts to limit non-essential maintenance to minimise scheduled, planned outages to maintain network availability as much as possible. 1/2
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Peter
(@psg_au) reported
@NBN_Australia Pity there isn't an alternative, as I am sure Optus, Telstra and a bucket load of other internet providers wish there was... NBN have pitiful technical service and appalling customer service. Time for a HUGE Shake up!
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Peter
(@psg_au) reported
@NBN_Australia Hi Sarah, This is NOT an isolated incident.. I know of this happening to people right across Sydney... NBN cancelled TWO visits to my Father's house, arranged by Telstra and the only notification we got was when we rang Telstra to find out why no one showed.
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Peter
(@psg_au) reported
@NBN_Australia Oh, and by the way, WHERE is the HUGE speed improvement you promised me over the ADSL2+ Service I had ??? the ADSL2+ WAS faster..... Pitiful at best, If it was private enterprise, People would call it FRAUD & demand their money back....
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Agnes Forrester
(@cartridgepink) reported
NBN is down again after something like a 15 hour outage yesterday. During that time I cleaned every single thing I own, so this time around I might muck around and master a second language
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💧Vanessa Riley
(@VanessaRiley61) reported
@JanSummersalt They told me when the NBN was put in there's a problem with the phone line in your house you will have to sort it out yourself.
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James Smart
(@PoE_fanatic) reported
@taxicliff @NBN_Australia Yes, in the eastern suburbs of Brisbane to be precise. I am going to tether my phone to my desktop and hoping the 4G network doesn't fail.
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Ron Rumple
(@RonRumple) reported
@1PatriotForLife NO when they rolled out OUR NBN I keep Losing it & it took 2yrs to get it working then when MODEM IS RESET you lose it again & they have 2 do it on their end 2 FIX IT but Iam Against MOBILE PHONES & dont carry 1
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Sue Weber
(@Sue_Weber) reported
@KelexKrypton @Telstra Yes agree just left Telstra & moved to Tangerine finally have NBN since about a couple of weeks ago. Telstra still own all the lines & towers so they don’t really care about us. Now to sell my Telstra shares. Moved my mobile service to Aldi. $7.40 per month instead of $30
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Taraivini Wati
(@markwati) reported
NBN is crapping itself again tonight. Slow as. I have ended up turning it off and hot-spotting things to my mobile. This is beyond ridiculous. #shitNBN
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Douglas
(@Douglasac10) reported
@LibbyCokerMP @nbn (For reference: green dots = FTTC premises; yellow dots = FTTN premises; purple dots = FTTP premises; bigger pink dots = FW premises; orange dots = satellite premises; dark blue dots = other sufficient service)