NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (77%)
- Wi-fi (10%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (2%)
- TV (0%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Arumpo, Adelaide, Cairns, Upper Caboollure, Hobart, Newcastle, Mackay, Kincumber, Ballarat, Rosalie Plains, and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 4 hours ago |
|
Perth
|
Internet | 7 hours ago |
|
Melbourne
|
Wi-fi | 8 hours ago |
|
Brisbane
|
Wi-fi | 9 hours ago |
|
Sydney
|
Internet | 14 hours ago |
|
Sydney
|
15 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Mitchell Costin (@mitchell_costin) reported@RobERussell1 @FranMooMoo Yes it is. I did some checking&at the moment I'm better off staying with the NBN network. I have told this to Elon many times,but I never get an answer. Same goes for his paid premium subscription to X. It sounds reasonable in American dollars, but that explodes in our currency.
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Heilagt 🇦🇺 (@scrdeclxpse) reported@xShephardx Being a nerd here in Aus is like top 10 most emotionally excruciating experiences since my internet used to be 3 mb/s, which is actually a lie since my ISP throttled it down to 950kb/s. Thank **** for NBN since it's now like 62mb/s but gigabit internet would have me heavenbound.
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Charlie (@charlietech) reported@gav_mck I ran into that with my uncle in Maleny. The crowding for Starlink meant no space. He has it now (waited in que like every1) but its why NBN are pushing their service to market asap with Amazon leo. At least you have options!!
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Jmaes (@therealjme5h) reported@NBN_Australia St Clair 2759, when is service due to be online??
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AussiEx.au (@aussiExau) reported@Kgeeme @MRobertsQLD Totally agree, mate. That Hydro monstrosity and the FTTN NBN were a real waste - billions down the drain and we’re still stuck with rubbish speeds. How’s it been affecting you where you are?
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Upside (@Antiwoke7777) reported@MrsS2023 We got sick of nbn and starlink has not let us down
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Peter Lawson (@Borindas_Lament) reported@NBN_Australia Another internet free night because you and Optus won't fix whatever makes our internet drop out regularly. FTTP in 2026 but we'd get better connection in South Sudan.
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Adam Turner (@adamjaytee) reported@NBN_Australia hey, so no update on an unplanned outage in 5 hours is actually insane, just in case you were wondering. Northcote area.
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John the Baptist (@JohntheBapt1ser) reported@ruicharadrius This is the most retarded tweet I’ve ever seen. A) falsely thinks WiFi is “the internet” B) doesn’t realise Aussie mobile coverage is some of the best in the world C) NBN is good now. My guess is your WiFi router is crap or too small for your house
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Rob White (@RobWhiteEsp) reported@RennickGBR @RobbieBarwick How much Starlink get because the NBN sucks *****?
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FlyingDropBear - Twatter - full of bots. (@FlyingDropBear) reported@5BNylonTip Kind of like the Coalition govt pumping FTTN tech for the NBN where we'd need Air Conditioned cabinets in the street to cool the active network gear, instead of just installing passive(ish) Fibre Optics. AU is not super intelligent when it comes to tech, from a govt perspective.
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🌸Lynae 🟪⬜️🟩 (@lynaem88) reported@Telstra my nbn isn’t working the Telstra modem is working perfectly fine. is it a me issue or a nbn issue.
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Charlie (@AiCaterpillar) reported@AlboMP Running out of the trust now. Can you even just fix the internet? NBN outage for 3 weeks is a joke. New CGT rule is another joke
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Mr Happy (@JohnSmi63567221) reported@MrKRudd Like Rudds NBN $60,000,000,000 and counting cost to tax payers plus 70-90 monthly cost to use. Starlink ZERO cost to tax payers,get it anywhere, pay between 40 and 70 a month. No one wants to hear your ideas. **** off
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DEANJA🇦🇺 (@deanja110) reported@newcastleherald As an Ex-NBNer having spent many years of my working life in various capacities with NBN, it's terrible to now hear about all these losses.
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Sista Cate Ruth ♿ (@SistaRuthDOPD) reportedOur NBN is on the fritz so our ISP has thrown us back to 4G. My med prescriptions have somehow been ballsed up. The $160 monitor we had to get for our cat isn't working. It never ends. Why is it so hard? And I wonder, why can't anyone just do their jobs competently any more?
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Raymond McKeown (@RaymondKeown3) reported@Kate3015 We Also built TPG & Vodafone's networks, however, my point was really Albanese raced up to Singapore begging for oil, Optus is owned by the Singapore Govt. They will not be pleased. And for the record, we built the very first NBN site at Kiama, I met several times with Conroy, he is a fool. We walked away, I said let everyone else beg for this, we will pick up all their other business while they are ******* with NBN, Conroy had no idea of the concept of Fibre, nor did his management, they were all Guys I had worked with at Sun Microsystems, not one had ever built a network. Conroy went against advice & lost $800 million on a Satellite project, the Indonesians grabbed the flight space.
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Nathan 1974 (@Natho369) reported@VoteLewko @Starlink I have a fixed and a mobile Starlink and neither have let me down, the NBN & our mobile phone network on the other hand is the opposite.
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Heilagt 🇦🇺 (@scrdeclxpse) reported@ruicharadrius Getting my NBN done and paying $99 a month for 62mb internet, just to have one of my overseas mates talk about his internet of 150mb being slow so he switched to gigabit. Absolute ****** travesty, shameful is what it is.
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TomOyn 🚉🏗️ (@AussieWirraway) reportedOrdered a new fibre connection on Sunday, a tech came and installed FTTP on Wednesday, and it cost $0. NBN gets a lot of flack but it's very hard to complain about this level of service!
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purana (@purana) reportedAll I want from an RSP is suitable communication on why the service cannot be connected, and the timeframe in which the condition stopping it from being connected resolved. How hard is it to get decent feedback from the NBN co processes.
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Ticcer 🇦🇺🇳🇿🇬🇧🇷🇺 (@Ticcer) reported@KatyKray73 Weirdly, Rudd's original NBN plan was way better... Fiber to the curb. Turncoat came in and said it was better to have a mix of technologies... as if incompatibility issues between different technologies never existed. It was idiotic! At the time, it was clear to me that he did that because he wanted to claim some of the expected glory of the network for himself, and to snub Labor.
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Hardware Unboxed (@HardwareUnboxed) reportedAll this talk about personal computing dying and what not, I (Steve) decided to try GeForceNOW (Australia) Ultimate using Wireless NBN, Starlink and 5G. My review is this: It's really bad, f@&ing sucks. Thank you for your time.
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Kurt (@KurtsViews) reportedMy home internet cut out. It must be raining somewhere in Sydney. This NBN Internet is a joke. Everytime it rains even slightly you lose connection.
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JimBobSquarePants 🇺🇦 (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.
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Mel Palling (@MelPalling) reported@Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.
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Michael Ryan (@mickr62) reported@optus_help hi. I have had an issue with your sales chat team putting me on the wrong NBN plan
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N8 (@nathane10422899) reported@NBN_Australia Your DM is a generic email with no actual solutions for our issue at The Valley Plaza Shopping Centre Half the tenants have no internet including centre management…what are you going to do to improve the business continuity for the shopping centre ?
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💧Marilyn (@Marilynrules1) reported@TolsonKiefer @stevehearne7 @arbsmichael According to AI: The Australian Government has poured a total of approximately $35 billion into the National Broadband Network (NBN) through equity investments and capital injections.
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JimBobSquarePants 🇺🇦 (@James_M_South) reported@Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.