NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Canberra, Adelaide, Bowral, Gold Coast, Perth, Riddell, Old Bar, Maclean, Launceston, Warragul, Long Forest and Loch.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Wi-fi | |
| Canberra |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Julie Vaux
(@yohornsby) reported
@Telstra Nbn claims there is no outage n that the problem is with the provider
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𝙉𝙊𝙍𝙆𝙄𝙀
(@norkietiger) reported
@TrentMcDaniel14 @NakMakFeegle @elonmusk Indeed, im on 25mb down and i hate it, the nbn promised us australian people fttp for all customers and we didnt get anything like it, they sit there making billions a month and do nothing to improve their services, that reason alone is why im switching to starlink.
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Geoffrey Irwin
(@Irwin6Geoffrey) reported
Internet down again today! NBN useless!
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James Purser
(@purserj) reported
OH NO Apparently the NBN noticed lots of errors from my line at 2am what ever shall I do*? *Told them we don't use the NBN, we use carrier pigeon
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Julie Vaux
(@yohornsby) reported
@NBN_Australia is there a disruption or outage in Hornsby nsw area I can not connect my laptop or ipad to telstra network n neither can my brother on same router Router claims we hv normal signal but various sevices saying Unable to join network
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Ya fav rich Uncle
(@_call_me_tee_) reported
Im so tired of this crappy network and internet… i need nbn
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Graham Lauren
(@cloudcitizen) reported
@Telstra @andy_penn Today’s profound #Telstra email idiocy: “On 26-OCT-21 you contacted us to place an order to be connected on the nbn™ network. We've been trying to contact you to discuss your connection but haven't been able to reach you.” It’s now Feb 15.
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mind
(@mindob1) reported
Got nbn technicians to fix broken cable cause by pests in the afternoon and its broken again at 3am. Didn’t even last 12 hours. Already suggested pest control to strata a couple month back last time the cable broke. Seems like they’ve done nothing.
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Laurie Patton is The Lucky General
(@LJPatton) reported
@ZDNet Confirms the #NBN is a dud. @NBN_Australia should be made to guarantee end-to-end service - just as car makers bear ultimate obligation to meet warranty provisions. Unsold #5G spectrum should be given to NBN Co and used to replace bad fixed wireless and satellite connections.
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Music by Kinesthetics
(@_Kinesthetics) reported
Nearly 4 weeks now without home internet and @NBN_Australia casually missed 3 dates to come finish the job they started. Zero contact and no explanation. Great service!
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michael vincent
(@evilfunkydude) reported
@NBN_Australia What a load of crap,nbn has been a screwup since it started,and your technicians are just as bad
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Charlie
(@charlietech) reported
@bestmvno @peter_adderton this was reported to me in Australia. Customers, often in poor nbn service areas, tried to connect on 5g home broadband only to be told 'we cant sign you up right now'. Yet other areas of the same city were still signing up customers.
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ガール・オン・ファイア🔥
(@Fr3eAtLast) reported
@ChelDiokno Kakalungkot na sayo pa sinisisi ung unstable internet connection. When in fact you acted with concern for the people cause NBN-ZTE was a shady deal full of corruption.
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Stefanie says
(@flusterbird) reported
from
Sunshine Coast, State of Queensland
@NBN_Australia The technician advises that there is cable damage near a traffic island. A Dial Before You Dig (DBYD) permit is needed for civil works.
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Luke
(@Luke35843826) reported
@NBN_Australia Cringe, less tweets and fix our internet being worse than most 3rd world countries.
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Josh aka xinfinity♿
(@JoshCrip) reported
@StazziAU @NBN_Australia Fix it for good? You'll be lucky if they even show up, Caleb.
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jim
(@JimmmoSwitch) reported
@Irf_ziq @playlostark I have had no issues so far playing on NA Servers from Australia 🇦🇺 using a 100mb plus NBN connection. But yeah would be nice to have local servers some day.
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Peter N Lewis
(@peternlewis) reported
Not thrilled with @Optus and NBN currently. My internet has been down for 7+ hours. Again.
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Adam Fisch
(@Adam_Fisch) reported
Constantly amazed at how inefficient the @NBN_Australia customer experience is.
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Daemon_Master
(@DaemonMaster1) reported
@BensLodge @auspost Dig a hole. Put AustPost and NBN Co in it. Pour gasoline. Light match. Ignite. They can afford to provide absolute trash tier service because they have a monopoly / no competition. Thanks Australian Government! (You can get in the burning pit too).
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MatChillz
(@Matchillz) reported
@StazziAU @NBN_Australia That sucks cuzzy wow!Was gonna say come on
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Brett Jones
(@Jonesy_Vanlife) reported
@iiNet I am appalled at the changeover process you have done so far. You sent a disconnect notice to NBN of my previous ISP before new modem arrived and then now blaming your internal systems 24 hours later for not being able to provision my service. 1/2
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Ideas Bot
(@Ideas_Bot_au) reported
Dying because your NBN speed is based on said issues name.
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nbn™ Australia
(@NBN_Australia) reported
@humbleminion This date is when nbn anticipates having the issue resolved by or be able to provide an update on the progress of the works. Works can occur anytime between now and the PRD. 3/4
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ramona quazzola
(@r_quazzy) reported
Is @Twitter on the blink or is it my awful @Telstra @NBN_Australia connection?
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Jonco Dua
(@joncodua) reported
@farmweekly We cannot get a proper serviceable phone connection in Metro North of Perth yet we pay the fees for a Service we're not getting. The Telcos know and Do Nothing. Their NBN delivery isn't much better at the best of times. A total cop out.
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Ed Healey
(@emptycab) reported
@G_Parker @6PRbreakfast do you know why foxtel are moving everyone off cable and onto a broadband service? differing reports 1 says nbn told them to go away,other says foxtel dont want to pay for line use anymore. lots of complaints from customers unhappy about it.
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gr3gor14n
(@gr3gor14n) reported
@kez4twez @TheEliteDAO Aus internet speed sucks. ******* NBN man
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Kat Barclay
(@KatBarclay2) reported
@jamiesonmurph @helenhainesindi @thelandnews When local fixed wire wifi NBN came to my area I was told the service would be adquate because they expected hardly any take up of NBN based on modelling done 10 years prior showing hardly any residences used a dial up service! We'd all been on portable dongle wifi & mob phones!
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1 day till move day!!!
(@plodskitv) reported
Hey all, Due to a theft/possible non NBN connection at my new place it seems in a frenzied haste to get a new place, I never checked if the FTTC connection had a NTD onsite. No streaming for plod this week it seems as even the 4g reception is really **** house but I'll deal