NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Brisbane, Adelaide, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount, Gold Coast, Gawler and Cape Jervis.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Nublet
(@nubletd_nublet) reported
@Telstra Me and several other people I know are currently experiencing issues with Telstra wifi (NBN). Our internet speeds have drastically lowered, we are currently very upset. Please look into the dm I have sent you for further information, I hope this issue can be fixed soon.
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Carolyn Wright
(@Cazoperadag) reported
@NBN_Australia No lights on the NBN box. (Told them 3 times) It’s dead and cold. But Telstra has put me back in the wait last 9 1/2 hours since I started this complaint. It’s a thriller - will they tell me the next step? Stay tuned...
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SIMSATIØNAL SZN 💋
(@simwest7) reported
had a mini tantrum about us getting nbn today that doesn't even work and then turned out google was just down for half an hour lol backing away slowly
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matmann
(@mat5mann) reported
Fking @NBN_Australia 5 days of little to no internet. **** house
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Studioprisoner 🌪✨
(@studioprisoner) reported
@filmgirl152 Ok. Id say there could be something on nbn side causing these dropouts. Aussie BB are a great company. And it dropouts is most likely caused by hardware or issues within the infrastructure (if it’s not fibre)
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Brendan Shephard
(@BrendanShephard) reported
I was ready to blame NBN Co's abominal excuse for a network again. But in actual fact, YouTube is indeed down. #YouTubeDOWN
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Tim McMahon
(@_TimMcMahon) reported
@frankarr "Dec 12, 21:03 AEDT Monitoring - nbn network engineers have restored an index file that is showing positive results in testing and monitoring. Modems that were previously having connection issues to the network are now connecting and are remaining stable. nbn..."
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They're Gunna Kill Us
(@TheyreGunnaPod) reported
Had follow up conversations via Twitter DMs w @telstra and @NBN today. Still waiting for contact from NBN Health and Safety team. Got referred to some extra level support at Telstra by Angela and talking rn w tech support.
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Tim Lyons
(@Picketer) reported
Not having a go at him, but wine, even cheap wine, is still a much more valuable commodity than we waste water on in the MDB. (Also your regular reminder that Malcolm Turnbull ****** up the MDB plan just as bad as he did the NBN.)
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Jim
(@Jim00171324) reported
@NBN_Australia so my connection just went down. Rang my service provider and am told NBN maintenance until 7pm. I am working from home like half of the country. Why was no information provided? When can I expect to be online again. Calwell ACT.
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WEAR-A-MASK
(@jimmyjack72) reported
@NBN_Australia outage page says no outage. It must be psychological? Or mass hysteria? Whatever it is My wife and I can’t log into work VPNs.
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Stone Ocean When
(@TheSaltminer) reported
@fubarduck This sounds an awful lot like Australia's much-reviled NBN network. Was originally Fiber To The Premises rolled out nationally, until a change in government saw it become Fiber To The Weird New Box On Every Street Corner Then Half Rotted Copper Wire The Rest Of The Way.
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WEAR-A-MASK
(@jimmyjack72) reported
@NBN_Australia or @TPG_Telecom what’s happening in Preston and Thornbury Victoria? Days of patchy service and this morning nothing!?!
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Ian Werner
(@eezywerns) reported
@davidbewart That sounds dangerous to me. Leo ****** would unload her so he can look relevant. He ****** up the NBN and he gave Ita a please explain. Apart from that, **** all.
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Space Kidette 🚀
(@SpaceKidette) reported
So much for the #NBN being better and faster. That piece of **** LNP solution has been down more times in the last 3 wks than over the previous 11 yrs on ADSL. Yesterday, it was down for almost 24 hours! The #LNP couldn't organise a piss up in a brewery!
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WEAR-A-MASK
(@jimmyjack72) reported
@TPG_Telecom hello! @NBN_Australia reports no outages in my area Preston Victoria, but I have no internet and have had deteriorating service for days! Help!
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stu
(@stu_watches) reported
from
Sydney, State of New South Wales
So disappointed with @TPG_Telecom. I’ve been a customer for ten years and can’t believe how shabby their customer service has gotten. Guess it’s off to @Optus for our NBN needs
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Merry Keat-mas!
(@D_Keating) reported
@AUSFestivus Kinda sounds like our shenanigans last month with FTTN. Most of the ‘NBN Techs’ are just contractors. They just get appointments with no case notes. Even they have issues discussing with NBN and getting changes through. Amd the handover from Telstra has been *bad*.
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Carolyn Wright
(@Cazoperadag) reported
@Telstra I think I am in backup mode. I have a slow, basic internet connection but no phone. No outages, no problems after check on speed etc. The NBN box has no signs of life. Tbh I’m worn down by the whole thing. I need to speak to a person.
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Peter
(@psg_au) reported
@ScottMorrisonMP @LNPQLD Good, hopefully he can help you get the NBN back on track. It is a very very expensive, pointless White Elephant as it is.....
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Carolyn Wright
(@Cazoperadag) reported
@Telstra I’ve done all the turn off, take out plug, re- plug stuff. No lights. There aren’t more suggestions on your link. I raised a fault case at 10.04 this morning. I keep getting put back to the ‘we’re very busy’ message and can’t get a resolution. I think I need a new NBN box.
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Timothy Hanlon
(@twodogsgaming) reported
@danielcairns @NBN_Australia @iiNet That sucks man. I'm with Internode and when I moved a few days ago found our service dropped out frequently, like every hour or more. NBN were out within 24 hours and normal service has since been restored. Kinda feeling lucky it was as easy a fix as it was.
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Honorable Odin 👁
(@Slugasi) reported
@NBN_Australia Impossible you kidding? Don’t mean to be rude even if I got that far to speak to someone they would pacify me being a no body cmon Sarah the world don’t work that way you know that. Your very kind to respond though thank you. Merry Christmas 🎅🏻🎅🏻
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Sanvy
(@SanvyS) reported
@filmgirl152 @Aussie_BB @NBN_Australia I'm with Aussie, for cost reasons and stability I'll be churning to Superloop. I had stability issues in the past but it has moved to price and stability issues. There are apps that will record uptime, but tbh if you are not satisfied just move.
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Carolyn Wright
(@Cazoperadag) reported
@Telstra No outages when I checked yesterday. I think my NBN box is dead, but I have been dumped off the text helpline four times now. It’s almost 12 hours now since I began reporting my problem and I’ll have to start again tomorrow. I’ll try to phone as I’m getting rather frustrated now.
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Carolyn Wright
(@Cazoperadag) reported
@NBN_Australia Hmm. Third person now online saying they will help, but has been silent for 15 mins since saying so. Began my efforts at 10.04 am. Still going at 7 pm and am worse off. No landline now. Couldn’t say I am happy. No progress past turn it off and on again, which I did yesterday.
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Gerry Prewett
(@PerthGas) reported
@PrincessMattie1 Yes using my iPhone as my NBN fibre to the home is so slow!
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Clockdistrict
(@Clockdistrict) reported
@filmgirl152 @Aussie_BB @NBN_Australia Could be a line issue, might not be ABB's fault
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thematchless
(@thematchless2) reported
@Telstra Instead of stealing tweets, perhaps you could help with my NBN?
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Gojira destructor
(@Destructicus54) reported
Thanks for cheaping out on the NBN, Aussie government. We've had the internet go out for as much as seven hours over the past three days because of the watered-down bullshit you gave us. Remember: our government is run by con-men.