NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Brisbane, Sydney, Melbourne, Adelaide, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Perth |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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𝒓𝒉𝒊 💚🏹
(@amellzinq) reported
@Telstra I see you’re online, stop ignoring me and fix your damn **** because i’ve done everything else to try and fix this thing, including getting one of your brilliant NBN people out here to fix it, but nope, guess what? STILL GOT A RED OPTICAL LIGHT. FUN.
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Gavin Clayton
(@gav_clayton) reported
@HereBeMike We were in a blackspot for years with sub-3Mbps DSL. When NBN rolled out, they extended HFC network to this area and we ended up on a small footprint of about 3k residences, so minimal contention and run close to 1000/50 all times of day. We'll take it. :)
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Optus
(@Optus) reported
@AnnaRiots Hi there, so sorry to hear about the trouble you're having with that NBN service. Certainly don't want to be doing house chores on a Friday arvo! I've just replied to your DM following up, we'll see what's going on with this for you. Rob
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Aussie Broadband
(@Aussie_BB) reported
@nedprks @NBN_Australia Hey Ned! From what im reading, you have already been in contact with us in regards to the outage? Do you have a fault reference number so i can take a look into the fault to see what the issue is and if theres an update? - Bec
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Steve May
(@maystation4) reported
@iiNet I’d love to. But now I get to spend my SECOND Thursday night in a row talking to you guys after nbn gave us a new box today and STILL it’s dropped out 3 times already. Time for this ultra loyal customer to change providers.
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Gregory Dodwell
(@gregreedee) reported
I’ll say it again: @NBN_Australia ‘s HFC sucks worse than ADSL2.
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Paul ANTIFA 🛑🛑🛑 Violence against women ♿
(@pwe50262) reported
@BernardKeane The NBN at his home is as bad as it is for the rest of us? Not that it's really an answer.....
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Matt Bateman
(@matthieub) reported
@Optus Hey Sarah, I have ongoing issues with hotspotting (and my home NBN connection currently down - not an Optus fault), and logged in this a.m on the app to ask for support. After a 51 minute delay, one of your team took 20+ mi s to verify that I have enough data so still waiting 🙁
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(((Soli Alpert 🌹)))
(@SoliAlpert) reported
Deleted a tweet about NBN and SBN. I am disappointed they turned down a presentation on TOPA, but I'm told there are other factors at play.
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Sage
(@deert00th) reported
I live in australia AND my whole streets net is ****** bc of the broken nbn set up here, sit tf down
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nbn™ Australia
(@NBN_Australia) reported
@gregreedee We are sorry to hear your services have been affected, Gregory. Has your provider reported these issues to nbn? 1/2
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Megs 🏳️🌈
(@megsru) reported
@NBN_Australia our ISP (@unitiwireless) has said there is an NBN outage in our area (3024). Can’t find any notice on your website and has been ongoing for several hours, what gives?
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🏴☠️ A Crappy Sewer Rat 🏴☠️
(@crappy_videos) reported
@Optus hey Quade, i just got off the phone to Varsh from your sales office in Adelaide. i made sure that you got mentioned in the notes and i hope that it gets thru to your employee file that you assisted with getting a new long-term NBN customer today. have a great one!
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Gregory Dodwell
(@gregreedee) reported
Guess what. HFC @NBN_Australia sucks worse than ADSL2+ It’s official.
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Scott
(@scott_thewspot) reported
Ordered new NBN service and it has been connected and activated so quickly that the the ISP is still reporting the "Expected Activation Date" or "Technician Appointment time" as "To be Advised"
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Avril - End Violence Against Women!
(@DocAvvers) reported
@ChrisABooth @adrianjackson Oh, my goodness, yes. When I was doing supply at Western Heights it took ALL DAY on Friday to record my Reflection using my iPad, convert it into a file Vimeo recognised, and then upload it to Vimeo. Often the problem was incredibly poor NBN wifi. Jesus never had these issues!
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Surely Sarah
(@surelysarah) reported
I just realised tomorrow is the day that Telstra may be turning off my NBN for repairs for hours, and I’m supposed to be working from home... ****. Can I hotspot my phone data to my laptop? I have no idea how to even do that... help
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One Of The Silent Majority. 🇦🇺.
(@BuklbooJohn) reported
Just beware if ur changing ur landline over to NBN, BEWARE YOU WILL LOSE YOUR TELSTRA MESSAGBANK ,my neighbour has gone through hell trying to get it restored..tech who changed it 2 NBN didn't ask if she still wanted message service. Didn't do his job TELSTRA..help her please..
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𝒓𝒉𝒊 💚🏹
(@amellzinq) reported
@NBN_Australia contacted Telstra again this morning and they said they can’t get anyone out here until Monday to fix the box, as we’ve learned that it’s now a fibre problem, which is screwing with my university studies as i’m missing out on very important Law classes online.
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Dunnymeister
(@Dunnymeister) reported
I’ve had two automated messages from NBN asking me to confirm if I’ll be home for my appointment tomorrow and I just received a rude non-automated one asking if I’ll be home *I’m* not the one who has been cancelling these appointments y’know?
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Gen. Zod
(@RedKryptonSun) reported
@Telstra Fix my NBN
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Metta Bhavana, Diarist Of The Plague Year
(@MettaBhavana1) reported
It's NBN installation day! It's NBN installation day! If you never hear from me again it's cos it hasn't worked and I'm lost in limbo...
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A.C. Flory
(@ACFlory) reported
@EffingHardy @Telstra Telstra pulled in favours and talked M.Turnbull to pay for the decrepit copper wires that Telstra owns. Attaching fibre to that dinosaur of a network is going to cause problems. BTW my ISP - Internode, yay! - is switching me over to NBN in the next week or so. Fingers crossed.
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Gregory Dodwell
(@gregreedee) reported
@NBN_Australia 2/2 Our service was either disconnecting (temp. fix resetting modem & router) or dropping packets like mad. All when senior HS student trying to finish assignment. Basically an issue between 20:30 or so to midnight (when we gave up). For a while ping barely working with no
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thecharlesdickenstavern
(@TheDickensMelb) reported
@jodiepurcey @Optus @NBN_Australia Please help if you can 🙏
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Sage
(@deert00th) reported
@NBN_Australia Our isp has organised for 2 separate nbn workers to come here and the last one left without even talking to us. Theres been no repairs and the only info we have is that the fault is on the street and beyond our control until you guys decide to fix it :/
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Ned Perkins
(@nedprks) reported
Anybody experiencing outages with @Aussie_BB @NBN_Australia in #Kew #Melbourne 3101 - I was in the middle of a class. AussieBB couldn't help as NBNCo isn't reporting an outage. I'm only allowed to miss two of these classes total and NBNCo won't send out a tech until Monday.
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Adrian
(@adrianjackson) reported
@ChrisABooth @DocAvvers I can’t imagine a reason it needs to be recorded on Wednesday. We used to record the 4pm service and have it to other locations for 9am the following day. Pre-NBN
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Thick-head Glasswort
(@bignominious2) reported
@NBN_Australia internet is dropping out again for the last 20 minutes or so. will attempt to contact service provider but i thought i may as well tell you anyway.
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Foxtel Help 📺 🆘
(@FOXTEL_Help) reported
@cbpcoyle Sadly we can't service an area that is serviced by a non-nbn network provider (e.g Opticomm) :( -Wilson