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NBN service status: outage reports and connection issues

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 73% Internet (73%)
  • 11% Total Blackout (11%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Melbourne, Perth, Sydney, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

CityProblem TypeReport Time
Adelaide Internet 1 hour ago
Brisbane Internet 19 hours ago
Melbourne Wi-fi 19 hours ago
Perth Internet 20 hours ago
Brisbane Internet 21 hours ago
Adelaide Internet 22 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Jlvl3890
    JL90 (@Jlvl3890) reported

    @Glothrenite @BaxterPeterba @SBSNews I'm not against nuclear energy but now is just not the right time. Also it would be stupid to design and build fission plants when fusion has been making great strides in recent years. Building fission plants would be a waste of money equal to or greater than the LNP NBN hackjob.

  • Crass_Gutting
    Lester DSouza (@Crass_Gutting) reported

    Even when the mighty @NBN_Australia says there is an outage in my postcode, and no one in my suburb can use the internet, from any provider, @telstra says there is no problem (even when there is no internet on #Telstra #nbn) when I check their app. #Badass

  • TigerEwanKo
    Ra San Fo (@TigerEwanKo) reported

    @NBN_Australia A simple reply won't fix anything. You just copied and pasted a reply template from your list. I don't think you even bother to make a follow-up on that unplanned outage. Your service replying to tweets does not add any value at all.

  • Emilio84j
    Emilioooo (@Emilio84j) reported

    Been trying to find what’s beeping every 15 mins in my house and woke me up at stupid o’clock. Have turned off almost everything, now just worked out it’s the bloody NBN! 😴

  • iSpeakTheTruthy
    The Truth (@iSpeakTheTruthy) reported

    @haw_haw6 @fluffylucy @SkyNewsAust you know damn right the libs screwed up the NBN with connecting fibre to the old existing copper network. They gave us some of the slowest internet speeds in the world and the cost blew out because of lib incompetence.

  • KleinRevd
    Revd Andrew Klein ( Chaplain) (@KleinRevd) reported

    @NBN_Australia Have had no internet since Monday. @Optus informs me that it's an #NBN issue, tried to ring your complaints line as it turns out that #NBN facilitated another service provider to disconnect me by mistake. #Optus puts it on you, and you do not answer calls. What next?

  • nikzav
    Nik (@nikzav) reported

    Hey @NBN_Australia, there's been an ongoing "network degradation" in Bonnet Bay, NSW since Aug 2. Upload speeds are at 0, making the network unusable. Could you provide any updates? My ISP couldn't give any details.

  • Jimallen19621
    Jimallen1962 (@Jimallen19621) reported

    Australian median fixed broadband download speed was ranked 61st in the world this January. How is it that so much money has spent on the NBN for such a poor outcome.

  • manaz_d
    Robert Hudson (@manaz_d) reported

    Interesting. @NBN_Australia sent me a survey to tell them about a recent fix to my service. A fix that wasn't made to a problem that didn't exist, by a tech who didn't attend premises. Tell me they're not starting to game the stats. "Look how many things we FIXED..."

  • PradoxGamerAu
    Pradox (@PradoxGamerAu) reported

    Sorry to do this last minute but I'm cancelling stream today. My internet has dropped out again with no help in sight from NBN co and I'm too drained physically and mentally to deal with it dropping out in tge middle of stream again

  • doczim
    doczim (@doczim) reported

    @Aussie_BB hey guys do you have connectivity issue in Tarragindi Queensland? No access here black NBN box only 2 lights

  • TigerEwanKo
    Ra San Fo (@TigerEwanKo) reported

    @NBN_Australia FIX THE PENDLE HILL OUTAGE!!!!!!!!!!!!!!!!!!!!!!!!

  • GuardsMr
    Brian (@GuardsMr) reported

    @Batman2242 At least they will have a much better service than with our NBN . I live 5 km from local town and when phone rings i have to run into my garden . Its been like that for 30 years . local . bank and doctors complain how slow NBN is .

  • Joe36225724
    Joe💫 (@Joe36225724) reported

    @TurnbullMalcolm Bizarre NBN , for the poor gold standard for the rich. Mr 2 and half years prime minister.

  • RichardKGrump
    Richard Wright (@RichardKGrump) reported

    14 drops of rain and I lose the internet for an hour. Paul Fletcher, you are responsible. You too, TPG, and NBN. Fix the bloody thing!

  • pdoughman82
    Trout (@pdoughman82) reported

    Heya @superloopnet Very happy residential NBN customer here. Do your residential plans provide for a VOIP option? If so, what is the cost? I can supply the hardware and deal with setup provided you can supply the SIP credentials? I won't need to harass you for IT assistance.

  • sullivansims
    Carla (@sullivansims) reported

    @TPG_Telecom NBN site says there is an unplanned outage affecting my address. Can you supply any more info?

  • MickPow58926197
    King_Coyote (@MickPow58926197) reported

    @TurnbullMalcolm Hey Malcolm, can you help me with my NBN? Worse than dial up

  • Hipcatprintery
    Lawrence Finn (@Hipcatprintery) reported

    @JulianAndrew63 @KAT180505 They privatised the only chance Australia had for a decent telephone network and they also trashed the NBN. Now they are out they whine about their work.

  • tinofbeans
    Tina Bean (@tinofbeans) reported

    @JoeMonday42 @ChrisMinnsMP And yet there is so much evidence that privatisation doesn't work. Just look at our electricity system, the NBN, the Commonwealth Bank, our phone system, Qantas etc. The list goes on. The damage Privatisation has done is huge, you cite one example of cheques.

  • KleinRevd
    Revd Andrew Klein ( Chaplain) (@KleinRevd) reported

    @NBN_Australia @Optus Following interaction with you via chat - I will be contacting not only my service provider, but the federal communications minister and other interested parties. Rest assured that I will be complaining about the attitude and incompetence displayed by #NBN.

  • RobertBh11
    DingoBat_1 (@RobertBh11) reported

    There is only 1 thing all aussies can wish for is for @NBN_Australia to fix their ******* internet

  • TPG_Telecom
    TPG (@TPG_Telecom) reported

    @TheoKyrillidis Hi Theo, we've tested your line and the service appears to be working within nbn parameters. So we can isolate the issue, may we know if you are using a wifi connection?

  • manaz_d
    Robert Hudson (@manaz_d) reported

    @moylecroft @NBN_Australia According to the NBN social media team, my "recent fix experience" was apparently a fault in February. I can't access the survey any more, but I'm pretty sure it didn't talk about anything anywhere near that long ago...

  • TigerEwanKo
    Ra San Fo (@TigerEwanKo) reported

    @TPG_Telecom @Ocomeon Pendle Hill Outage is still unfinished! OMG!!! We don't deserved this. You and NBN suck!!!

  • MikeFrazer1
    Mike Frazer (@MikeFrazer1) reported

    @NBN_Australia Thanks; further online research showed there was a planned outage in my area on Aug 23 12:00 - 6:00. It finished ahead of schedule.

  • bunghole42
    **** (@bunghole42) reported

    @TPG_Telecom NBN has dropped out in Wantirna in the past hour. No planned or unplanned issues listed. Several router resets have not been a solution. Please assist.

  • moylecroft
    Matthew Moyle-Croft (@moylecroft) reported

    @manaz_d @NBN_Australia They're unlikely to send me a survey "we turned your service off repeatedly over many days with no notice because we can't be arsed doing maintenance notices in advance but we'd like to make your service more expensive - see don't you like our SAU?"

  • Samira_Sarraf
    Samira Sarraf (@Samira_Sarraf) reported

    Surprise! My #NBN is down again! Is like this every other week now. At least they are consistent.

  • uptownerd
    Uptownerd (@uptownerd) reported

    I've moved from a house with fibre to the house to freaking fibre to the node and it SUCKS. Stupid NBN. Drops out half the time, pages sit there loading. Painful :(