NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (10%)
-
Wi-fi (9%)
-
E-mail (4%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Perth, Adelaide, Wollongong, Sunshine Coast, Colac, Cornwallis, Tanunda, Elizabeth, Baradine, Innisfail, Gold Coast and Upper Caboollure.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
||
| Brisbane |
Internet | |
| Sydney |
||
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Ryan ➐
(@itsRyanUnicomb) reported
@sb4photos @NBN_Australia Wtf AGAIN???????????
-
Nigel Richardson
(@NigelRichardson) reported
from
Melbourne, State of Victoria
Serious question - does anyone else have @NBN_Australia dropouts every time it rains ? I don’t think I’m imagining it - it’s almost like my internet stability in my house is based on a barometer. Anyone else got this - or just me ? @TPG_Telecom
-
Costa Varvarigos
(@costavar) reported
@Telstra my nbn connection is out yet no outages on the website, no one responds to chat messages. On the phone on hold with no indication of when help will be available
-
Calvin CY
(@CalvinC59928628) reported
@maxblackhole @MifWhy Couldn't make a phone call, outrageous outage by Optus during work hours. NBN intermittently also dropping out , can't stream Netflix properly. You are not the only one.
-
💧Edward Jensz, Proud anti-Fascist socialist
(@TyrendarraBoy) reported
@simonahac @deniseshrivell @AngusTaylorMP After denying the efficacy of an EV policy and that Labor is 'stealing your weekend' these ignorant bastards are using the Labor policy as a base for a poor imitation which will fail just as their attempt at an NBN roll-out failed and cost more than the original Labor proposal.
-
Eden
(@ArachneLatro) reported
@maxblackhole Storms took out my NBN twice in quick succession, it was down for two weeks. Now I unplug it from the 60 year old copper wire connection when I see a storm coming.
-
🌟Scare-a🌟
(@thatGirlSera) reported
@HevBoyd @DaveMilbo I spoke to a dude a whole ago who NBN stuffed him around. They came out to his street to work in the pit and get his property connected to the network. They were there a few hours, left, and sent the "all good" to him and his telco.
-
Do Better
(@DoBetterAust) reported
@DaveMilbo Lucky you. My high speed internet was fine and then I was forced to move to NBN. Now I regularly have problems.
-
Let's all save the Australian Koala
(@Learn15856480) reported
@RonniSalt @Telstra I rang Telstra five times to get my new phone/NBN service. Each time, after about 8 minutes, the call was ended by Telstra because there was no one available in their overseas call centres. Only got through to them by going to the local Telstra Shop.
-
NotTheRealMe
(@nickduncs) reported
@mattnhodges @NBN_Australia @Aussie_BB Welcome to Australia. I don’t think there will ever be a time when tethering from a telstra mobile is not the fastest and most reliable network connection.
-
Digital Nutrition™ by Jocelyn Brewer
(@diginutrition) reported
I've spent most of the day online in meetings. My @Telstra @NBN_Australia connection dropped out (not just lagged but disconnected me) 8 times. Ended up just using my phone. Never happened like that on cable internet. #CallMeKaren
-
Netrunner Card Generator
(@NetrunnerGen) reported
The Depth Division NBN: Subsidiary 45/17 The first time each turn you derez a rezzed piece of ice, deal 1 meat damage
-
GeoffroC 🏏🐶🥃🛩🐝🍯
(@geoff_craig) reported
@NBN_Australia Thanks April. Telstra claim nothing wrong. So sick of this. I’m moving to 5G and away from the second rate nbn hybrid copper network as soon as I can.
-
me
(@ayyyShadi) reported
You know what’s ******* ****? NBN
-
zippy da zipster
(@zippydazipster) reported
@Asher_Wolf First they **** the NBN, then they legislate straight up big brother privacy intrusion, finally they take out Google. #lnpdna
-
Glenn Holmes
(@Mountaingoat55) reported
@RonniSalt @Telstra Telstra NBN do not get the idea of an intermittent problem that only occurs at night due to moisture in the copper. They tested 2 times during the day before I yelled intermittent down the phone. A month.
-
💧Denise Allen 🐨🐨🐝Taungurung country 💜
(@denniallen) reported
@mattjcan If you like @The_Nationals you're voting for RW extremists....aka fascists & proud boys. Oh....& for the destruction of our environment, low wages, poor working conditions, no superannuation, poor public education & health services & really shitty NBN. #auspol #MSM
-
bovill_ma
(@MaBovill) reported
@rodmckelvey You might not want to know this, but today I set a new record download speed: 174 Mbps. It was so blazing fast that my computer 💻 began emitting smoke (as it was so hot 🔥). My god, I trust that you're not actually PAYING for your NBN 'service'?!
-
ramona quazzola
(@r_quazzy) reported
@mishyloan @RonniSalt @Telstra These days NBN is often the biggest problem. They now own all the important bits!
-
Z3_B26🐍🐯🤞🏽💋🖤🃏🎤🚬🎨🐲🔥🎮👀☯️💍🎶🐾🥊
(@Z3_B26) reported
NBN box won’t stop clicking, it’s so friggin’ annoying. Like WTF my old ADSL at-least shut up when it was having problems. And the internet is working just fine. Going to rip my hair out if i can’t make it stop. Apparently it started because of a storm. Just like work or shut up
-
Daniel Hill
(@DanielAtTFE) reported
@Telstra I've been a customer for 4 years and am trying to give you money to switch my cable service to NBN...how do you reward me? You keep on sending me to an inactive text service that doesn't respond to my questions. Why cant I speak to a real human?!
-
Nano TechnicianHQ📞
(@TechnicianNano) reported
@FlaminScott77 @Aussie_BB @NBN_Australia Never looked back after going with Optus 5G. Costs less and its faster.
-
Jordan Garcia
(@chilenotsomagic) reported
@DaveMilbo NBN causes nothing but headaches for me. Slow af downloads and ping in games of up to 28000ms (I wish I was joking about this)
-
Harjood Jones
(@HarjoodJones) reported
@Senator_Patrick @ScottMorrisonMP Bunch of winners in govt Back coal Back **** NBN Ignore EV cars Keep unemployed on poverty Lock up kids Disregard climate change Endanger citizens super Stomp in rage increases On the positive side - the rich get richer
-
Paul Willson
(@pwill60) reported
@RonniSalt @Telstra Oh I feel your pain! Just been thru 3 week ordeal with them myself. It wasn’t until I complained here that I was able to get anywhere. Beyond stupid. In short a tree took out the NBN connection. Strong accented staff couldn’t comprehend they thought it was under ground....
-
Matt Lomas
(@MattLomas97) reported
@BelongAU I’ve been trying to get in touch for the last 5 days but no reply? Frustratingly you’ve gone ahead and disconnected my ADSL service and not actives my NBN service. Disgusting customer service 😒
-
beigewash 🔥💧🌱 FEDERAL ICAC now!!!
(@beigewash) reported
@nanso44 You don't get a choice. It's the type of service that is offered in different locations. Depending on what NBN Co has installed in that area. The type of service, FTTP or FTTP or HFC, costs the same. It's the internet plan you pay for.
-
beigewash 🔥💧🌱 FEDERAL ICAC now!!!
(@beigewash) reported
@nanso44 You don't get a choice. It's the type of service that is offered in different locations. Depending on what NBN Co has installed in that area. The type of service, FTTP or FTTN or HFC, costs the same. It's the internet plan you pay for.
-
m a k e i l a
(@mak3ila) reported
Wow @NBN_Australia — you continue to disappoint. This is the 4th time in less than 4 months that we have had issues with days of escalation with no avail. It’s beyond frustrating especially when working from home. How can we fix this And no, it’s not our internet provider.
-
Sparkling Assault Wasps is my next band name
(@JayDzed) reported
@DaveMilbo HFC is an utter shitshow and should never have been even considered for being included in the NBN. It was purely an excuse to give shiploads of government funds to Telstra and Optus* for their shitty cable TV networks. 1/x