NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Canberra, Adelaide, Bowral, Gold Coast, Perth, Riddell, Old Bar, Maclean, Launceston, Warragul, Long Forest and Loch.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Wi-fi | |
| Canberra |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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kaijammo
(@Kaijammo) reported
Here I was thinking @NBN_Australia would do there actual job and fix my internet 🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡🤡
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Nathan from MNC
(@ProScienceFact) reported
@StevePriceMedia @AusTodayListnr Remember when LNP killed the NBN and let it run through copper? Well it’s ****.
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Junita
(@outbackjunita) reported
Pretty annoyed internet NBN satellite still down and we’ve had no phones for 5 days. SA now also in a food emergency. It’s like we are living a horror movie #auspol #ScottytheFailure #LetItRip
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Bernard Edmondson
(@8bernie88) reported
@bugwannostra Go to Starlink and end all your issues. Abbott and @TurnbullMalcolm stuffed NBN completely
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NothingJ
(@nothingsbigj) reported
@HABANGS1 We had similar NBN outage issue since Friday afternoon at 3167, NBN can’t be worse anymore…
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Robyn
(@flutter_rob) reported
@NBN_Australia The technician arrived within the time frame, however the fault has not been fixed despite him marking it as so - my ISP will be following up with you guys, but surely your techs should get the customer to check before saying the fix is completed.
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Paul Knox
(@paulknox77) reported
Hey @Optus , after lightning fried my nbn modem I spend ages trying to convince your tech people I needed a new one and was told I’d get a call back in 24-36 hours. Hasn’t happened, and I’m facing work on Monday without internet. Help?
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Alex Stanfield
(@astanfield81) reported
@NBN_Australia Hello NBN, imagine my surprise when the RSP says the NBN are closing my fault even though it's still disconnecting. Another 10 in the last 24 hours, I would work with my RSP but you don't seem to be taking my fault serious. I've raised an NBN complaint!
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Andrew McLaren
(@AndrewCMcLaren) reported
@mormorlady This is why we can't have good things. This is why the NBN which saved our economy during the pandemic was almost destroyed. Same idea is bad if other guy projects it. Tired of Australians missing out because this government and its protectors
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working for the dole
(@realDeanCool) reported
Deadset, Binge has the worst UI of any of the streaming platforms. No wonder Murdoch tried to prevent the NBN.
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Col Smith
(@Dangerman_2) reported
So many fake @NBN_Australia calls today (5 so far). Not only is my computer sending damaging signals to @Telstra servers, but also I qualify a free fibre upgrade, and my interwebs speed too fast and too slow at the same time. I like making them swear before they hang up.
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Blake P
(@Balake06) reported
@redd_f0x @BallingerMom I live in Perth but I think that might also be a factor. Also the NBN doesn’t help
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Alex Stanfield
(@astanfield81) reported
@NBN_Australia It would get resolved faster if the NBN stopped closing my RSP tickets stating there are no faults! There is obviousanly an issue that needs to be resolved.
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Heather Kennedy
(@heatherbrand1i2) reported
@NBN_Australia Still no reply @NBN_Australia - when will this get escalated up beyond the contractors. This was your error and we want the damage done to our property fixed.
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That Guy Dominic 🇦🇺💻🔧💉💉
(@DIYSportscar) reported
@wolfcat @NBN_Australia Well, we're currently at 37 DAYS without NBN and we're 7km from the centre of Brisbane. Apparently a tech is visiting tomorrow. We've been told that before so we shall see what happens. The real villain I believe is @Optus for mismanaging the problem.
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andrew_chang
(@andrew_chang) reported
@Optus are there issues with NBN in Sans Souci (2219). Experiencing lots of drop outs and slow speeds. Can’t get hold of anyone at Technical Supoort at Optus.
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Mark Dickenson inequality can be reduced sensibly!
(@bugwannostra) reported
The NBN is pathetic. The coalition sabotaged it for an American media mogul. Why on earth do we put up with this **** in Australia?
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Melanie Beer
(@MelBeer93) reported
@NBN_Australia can you generally advise re restoration of NBN service to #narrandera and surrounds after last night’s freaky Friday storms??
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Bill Baxter
(@bill_baxter) reported
@Telstra Yes, you can fix my home internet Elms. Ask NBN to talk to Telstra as a starting point
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Proud to be a prole
(@lee1australian) reported
How bad is customer service these days contacted my Telco about my interent buffering when watching a movie and they send me an email with 4 lots of instructions to check and reset the NBN and modem. I can't do all as I need a cable to go from laptop to modem which is WiFi
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Philip Clare
(@pjclare) reported
Internet appears to be out, but no issues reported on NBN or TPG website. Can you check it @TPG_Telecom?
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nbn™ Australia
(@NBN_Australia) reported
@astanfield81 the nbn, your provider will reach out to the internal nbn support team for further investigation. The support team will liaise updates back to your provider until a resolution can be provided. We here, in the general contact center do not receive the details of these 2/3
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W.A. Left Leaning Sewer Rat ✳✳
(@Olfella56) reported
@NBN_Australia Made broke , Ya need fixing . But we will wait till Labor gets back in. That way we may just end up with 1st word internet - Not the crap you dish up . IMHO
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Illyrial
(@Illyrial) reported
@Optus the nbn service in Epping NSW has been reduced/slow for several weeks now. I have been checking your website and nothing has changed on the status of this issue the entire time. It would be nice to receive the speed we pay for. What is going on?
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Jake Smethurst
(@JakeSmethurst3) reported
@wolfcat @NBN_Australia Ohhhh so I'm not the only one. My @NBN_Australia has been down since yesterday afternoon, roughly around the time of storms. Annoyingly they don't mention there's an outage in my area though, despite others having issues too. I have no idea if they are even looking into my case?
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Gil Hardwick
(@gil_hardwick) reported
What's wrong with Albo's plans, in practice? To get the work done he needs to have skilled people onside when he has never worked in his life, or like NBN rely on new apprentices who're going to stuff it up all over again. He knows that, he wants to fund TAFE places, go figure.
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Optus
(@Optus) reported
@Illyrial Hi there, I'm sorry to hear about the issues with your NBN service. We'd be happy to take a look and provide further assistance, could you send us a DM with your complete address? We'll then verify your account details securely and take it from there. Sarah
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Marilyn Smythe
(@GossGirl1954) reported
@bugwannostra Their raison d'etre when coming to office is to trash any policy Lab enacted. NBN, NDIS, Medicare, free ed, anything that would benefit the population & make lives a little easier. Libs can't have that, as I am sure you know. Only one way to get rid of the **** - vote them out.
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Stating The Obvious
(@StatingTheObv16) reported
@westaustralian Is the @NBN_Australia that bad?
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THE JUICEEE 💉💉
(@Kylewok_) reported
Anyone got any special ways to fix a modem? Reset it multiple times, have turned the nbn box off & restarted that & nothing is changing..