NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (74%)
• Wi-fi (11%)
• Total Blackout (10%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Adelaide, Warragul, Arumpo, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, and Toormina.

City	Problem Type	Report Time
Brisbane	Internet	1 day ago
Sydney	Internet	2 days ago
Sydney	E-mail	2 days ago
Brisbane	Internet	2 days ago
Brisbane	Total Blackout	2 days ago
Melbourne	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carmel Fay (@CarmelFay) reported 54 seconds ago

  @robb_j_m Starlink. Prior to that we had a satellite connection through the NBN in our rural area which was a bit of a nightmare. They brought in this 'fair use' clause that if you went over a certain amount, you'd get suspended, but it was never terribly clear if you were approaching your limit. It was a rolling limit. I don't know if they still have it. Probably. And then our plan, the larger one, was removed and we were put on some weird sort of plan that gave us no real allocation where we couldn't even watch youtube. Really shabby way to treat customers. Starlink is reliable, has good speeds and no limits on usage, and we never get throttled. It's about $135 a month, but we're happy to pay. We'd never go back to NBN.

• 
  The InfraDev (@theinfradev) reported 2 minutes ago

  @malimber01 @robb_j_m What are you talking about. The NBN was created from nothing and only cost so much in the end because it was saddled with Telstra's **** copper infra by the libs and had to essentially build it twice.

• 
  Scarab (@ScarabOfficial) reported 2 minutes ago

  @THATS_RIGHT_YA @robb_j_m That download ping is faulty. Should be more like 20. Could be your computer, NIC, browser, or modem/router (and its settings). If you are with TPG you can log into your account and do an NBN test, which will check the line, and they'll contact you if there's a problem.

• 
  Max (@diss_presso) reported 5 minutes ago

  @BrowntownBrew @robb_j_m Most of our national capital Canberra is on <100mbps whilst literal 3rd world **** hole islands, without NBN or paved roads, get triple that. Anyone who actually believes in the NBN is as brainwashed as a Putin supporter. Starlink has made the NBN largely redundant for non gaming purposes, and the 5G network is already 3 times faster and both cost taxpayers exactly $0.00. Rudd should go down in history as the king of morons.

• 
  Darren (@DoodyDarren) reported 6 minutes ago

  @comical_engr @EnergyWrapAU And the NDIS was created only a couple of months before the Abbott government was elected. The NBN had actually reached target per premises cost just as Abbott/Turnbull “paused” it. Their MTM system was ******** up.

• 
  Salvator Mundi (@thelostleonardo) reported 15 minutes ago

  @EnergyWrapAU NBN generates revenue and pays down its costs over time. How can you compare that to NDIS which is a huge ongoing cesspool of fraud and waste.

• 
  kane (@kanethesaint) reported 19 minutes ago

  @eevblog Where is the NBN outage?

• 
  Peter 2.0 🐁🌸 (@PeterPeterV20) reported 20 minutes ago

  @WazzaGc @PaulineHansonOz Omg don't get me started on the NBN... Mostly poorly designed network and rollout

• 
  Max Rockatansky (@MaxRock222) reported 25 minutes ago

  @AvidCommentator Just like the nbn It never made sense But for their other reasons they went ahead with the rort

• 
  TK (@tk_bulba) reported 25 minutes ago

  After numerous issues with @Telstra NBN were decided to give @Aussie_BB a try. Never again. For a company that prides itself on customer support this is the worst connection experience I’ve encountered. Allegedly now an NBN wide issue is preventing new connections.

• 
  Pricette (@gopricette) reported 26 minutes ago

  @Austen And my facetime calls over Australia’s NBN (government fiber/wire) cut out all the time. Lol

• 
  M (@imboudee) reported 27 minutes ago

  @THATS_RIGHT_YA @robb_j_m I doubt that’s a problem with the NBN infrastructure and perhaps more to do with your provider (TPG). I’m not sure what a 20 cm network cable has to do with much. At gigabit speeds I’d suggest a Cat7 network cable, to be sure to be sure. They’re fairly cheap nowadays.

• 
  Wesley Van Der Wit (@aussi3dutchman) reported 28 minutes ago

  @TheJawnzz @robb_j_m You were on a **** deal you can get 100mb/s NBN for $500/year. Shop around, look for deals.

• 
  Arron (@Arronkt) reported 29 minutes ago

  @robb_j_m I was that happy with the FTTN NBN I had I went with Starlink when it was available in my area in November 2021. I know I can now get FTTP , but I put up with an ordinary service for for a long time and can’t be bothered changing.

• 
  Candace Tomlinson (@aukuschampion) reported 33 minutes ago

  @EnergyWrapAU That’s okay, the NBN is the most expensive internet on the planet. The NDIS is the most expensive support scheme for disabled people on the planet. But Australians can afford it! Can’t you? Journalists surely can, why else wouldn’t they complain?

• 
  Cdbrown (@BrowntownBrew) reported 35 minutes ago

  @DWybar2 @robb_j_m @Optus Change providers. Aussie broadband were great in pin pointing the issue, providing all the info to nbn to prove there was an issue and getting it fixed.

• 
  Rory Sackville (@sackers1) reported 35 minutes ago

  @leachitup @RWBFooty @zerohanger Just remember Dylan it’s your home Internet or the NBN causing these issues.

• 
  Mark Sareff (@MarkSareff) reported 37 minutes ago

  @Telstra 1 Calvert Avenue Killara. Shows nbn out. Trouble is I have low mobile data allowance and depend on wifi

• 
  Caron Derbe (@DerbeCaron54429) reported 38 minutes ago

  @NBN_Australia How much longer for this outage to be fixed i live in postcode are 2153

• 
  Ad Bull (@Adakole2Francis) reported 39 minutes ago

  @Chude_ND1 @CCSoludo If e sure for them make they try this kind nonsense where NBN dy do their national Convention. Kegite is never and has never been a violent group.

• 
  Michael Brennan (@Michael44814776) reported 39 minutes ago

  No, nbn has cost far more due to LNP. LNP original costing: Promised $29.5B (2013 election); revised to $41B in Strategic Review. The evidence is that in the caucus , as detailed in Turnbull’s book, Abbott simply wanted LNP to be contrarian about nbn. They stopped the fibre rollout and replaced it with copper. At the time, LNPs message that nbn would go over budget was favoured due to a complicit media. For instance, when the ABC science editor did a comprehensive comparison between labour’s FTTP and LNP copper, the report was spiked until after the election, due to ABC management wanting to appease LNP. Then, under LNP, ABC did not have a science editor. Consider the subsequent dearth of reporting by ABC in following years about the biggest infrastructure project ever. Consider that Turnbull appointed a former business associate to be chair of ABC whilst a Director of NBN snd whilst a ceo of a supplier to NBN with a $100m contract for design and fabrication of copper based distribution boxes, which have subsequently been removed. So there is no surprise that the public were force fed the line that all that glitters is copper. The reality set in when the deterioration of the copper network became apparent to punters. The cost of NBN is now at approx $50B with $54B to 2030 to due to the replacement costs of LNPs copper systems with fibre. So Abbott and Turnbull cost the country many billions not to mention the years of misery and lost productivity by prolonging the copper network.

• 
  💥Dr Robb 🎓Social conscience? Follow me. No MAGA (@robb_j_m) reported 40 minutes ago

  To my Aussie friends: Wasn't the idea behind the NBN (National Broadband Network) to ensure that everyone had access to free (or at the very least inexpensive) internet? What happened? How much are you paying for internet access?

• 
  Philip Wall (@BaronPhilbert) reported 43 minutes ago

  Recommendations for new NBN service, please? After 25 years, @Optus feels it's more important to reward new customers than existing ones. Anyone had experience with @Aussie_BB or @Kogan ?

• 
  yeah, naa (@yeah_naa_maybe) reported 45 minutes ago

  @NBN_Australia internet down for 20 hours in east subs of sydney. WTF no updates, silence. what the hell is going on. @Optus @optus_help

• 
  Dodgy Looks (@LooksDodgy) reported 45 minutes ago

  @robb_j_m Live out bush and had Satelite NBN - absolute crap - $89 pm. Telstra signal - absolute crap - $74 - 50Gig - pm. Swapped - Starlink - perfect internet and wifi calling - $139 pm - unlimited. Downgraded sim card to a cheap telstra operator - $25 pm. So total internet and phone went from $163 to $164 pm. That extra $1 quadrupled the speed and reception!

• 
  Con! (@c0n_AU) reported 50 minutes ago

  @ItsMissShorty @robb_j_m When people refer to NBN/Internet as “WiFi” they’re absolutely Luddites or just too lazy to know what they have/need and don’t deserve any help from those who might.

• 
  Doug Hendo (@DougHendo) reported 50 minutes ago

  @iluminatibot I worked on the NBN my team was wrecked by the magnetic radiation we all new you cant be near high levels for a hour even. They turned the towers off for my team or it was maximum 10 minutes on the site at a time. The feeling is very very bad. I feel sorry for anyone who lives near high electromagnetic radiation. Another form is a VR very dangerous to children under 12 I've seen the damage a VR can do also 10 min at a time.

• 
  Dave Jones (@eevblog) reported 53 minutes ago

  NBN Update: "Cable works are progressing. The fibre cable was installed between the two manholes early this morning and the site has been made safe. Due to traffic control requirements, work has temporarily paused and will recommence under day Road Occupancy Licences between 10:00am and 2:00pm. Cable preparation works began earlier at 3:30am, with splicing scheduled to commence this afternoon. Customer restoration is expected to be completed later today. NBN will continue to monitor progress and provide further updates as they become available."

• 
  RocK_M (@RocKM16827690) reported 56 minutes ago

  @fuIIcreamy @robb_j_m Nah sounds more like "Libs screwed me over but I'll blame NBN coz thats what Libs told me" issue since the poster is likely on the overpriced Wireless NBN which was half arsed on roll out That or just someone spouting **** to keep the whole NBN was a waste of money crap going

• 
  Econo ad absurdam (@econoadabsurdam) reported 1 hour ago

  When the ALP talks up something like the NDIS or the NBN and says that it will help increase productivity, what do you think they mean