NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (73%)
- Wi-fi (12%)
- Total Blackout (11%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Adelaide, Perth, Melbourne, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 5 hours ago |
|
Brisbane
|
Total Blackout | 10 hours ago |
|
Adelaide
|
Internet | 18 hours ago |
|
Perth
|
Internet | 18 hours ago |
|
Sydney
|
Internet | 21 hours ago |
|
Adelaide
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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𝐁𝐀𝐈𝐋𝐄𝐘 (@loverboymedia) reported@YungScorsese vodafone loophole. already have a mobile service and mum needed NBN, so i set that up and I get it retail price in 2-3 weeks
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Archie B (@ArchieBoubie) reported@Optus what is going on with the intermittent and VERY slow nbn in Newtown NSW right now? 🤬
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Raoul Pool (@RaoulPool) reported@optus Are your services down in North Sydney? Mobile phones and NBN down for me - no support on live chat, no one picking up phones and no replies to DM! This is unacceptable, a lot of us need to work in a lockdown and getting absolute radio silence. #switchingprovider @Optus
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Optus (@Optus) reported@JBL8765 @andrew_chang Hi there, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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Optus (@Optus) reported@meganefeeney We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Kristy
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Danny T. (@happyboydanny) reportedMy @Optus NBN broadband and mobile internet are both not working/very slow. Plus the Network Outage site is not loading. :/ Blimey! #Sydney
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Raoul Pool (@RaoulPool) reported@Optus internet NBN & Mobile network being down has cost me over $50,000 in damages as I cannot work... ABSOLUTELY UNACCEPTABLE! How can you treat your customers like this in a lockdown? What is the point of a 4g backup if it is also down?! No customer support at all!!!!!!
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Nemesis Lol (@Nemesis01643467) reported@ALeighMP @ElaineM11584892 $13 BILLION @ScottMorrisonMP - OR: 1. 6+ major hospitals 2. The biggest solar farm & distribution network on earth 3. Fix up the vandalised NBN ++ 4. How many dozen purpose built quarantine facilities 5. Sydney-Melb super fast rail service Instead you gave it to mates & donors.
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suzieq28 (@sueann_yates) reported@Optus hey waiting as to why we have no nbn. Would chat via app but it won't work. Need help. Please respond ths
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Corey Allen (@CoreyA96) reported@optus NBN issues in 2130? Can’t use the network outage map, as it won’t even load!
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Optus (@Optus) reported@ProfTimStephens Hi Tim, we are aware of an NBN and mobile issues which is impacting some Optus customers in NSW. Our Tech teams are working hard to have this resolved as soon as possible. We apologise for the inconvenience caused and appreciate your patience. Kartik
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Optus (@Optus) reported@puddleandfish Hi there, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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Patty 🪐 (@yiota29) reportedAffected by the @Optus outage AGAIN soooo frustrating nbn and mobile not working
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Optus (@Optus) reported@iiTs_Haze Hi Haze, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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AshBurmeister (@AshBurmeister) reported@NBN_Australia is there any way to get an updated resolution time for an unplanned outage? I've already lost a whole day of work to not having internet. Your network outage page doesn't have any information that's useful.
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Chloe Haywood-Anderson (@ChloeHaywoodA) reported@Optus down in Marrickville too... 2204. Got told to call the NBN specialist team but should I bother?
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Robert G (@RobertJJGG) reported@Optus no nbn in sSt Leonard’s NSW sydney , I messaged in the app but the messaging staff are ignoring me. Unprofessional! I have a work meeting to log onto! It’s not working!
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KikooGaming (@KikooGaming) reported@Optus NBN is down in Roselands, im working from home and got disconnected from work!!
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Bee Ah Chang (@BuaAhChang) reported@Optus I don’t have access to NBN in Allawah (2218). Is there a problem?
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Klavinmour (@Klavinmour) reported@NBN_Australia Copy and paste responses like this don't help when you're flat out ignoring my statement about the NBN Network being OVERLOADED. I know exactly why my Internet doesn't work, and I also know NBN will NEVER FIX the issue because you refuse to actually build real infrastructure.
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Optus (@Optus) reported@connorgordon02 Hi Connor, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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ABBA is back and I feel like Fred Flintstone again (@jaykay287) reportedHey anyone else having issues with Optus NBN right now?
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Nathan Bridgewater (@NathBridgewater) reported@optus nbn dead as a door nail in Cronulla. Help! My NBN has the covid!
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Optus (@Optus) reported@lavatelly Hey Jess, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.
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Benjamin Marx (@BenjaminMarx11) reported@Optus How am I supposed to play fortnite with the boys with no internet? Bondi Beach nbn services are down :/
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James Wallace (@surlyITguy) reportedLooks like Optus is down again. NBN is out. Optus mobile if flaky. This is the second time in less than a week for me. Good thing I have redundancy.
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oliviasmith (@oliviasmith) reported@TweetTreet @PRGuy17 Take your pick - NBN was down that day / my kid/dog must have deleted the email / We locked ourselves out of the office and had to smash a window with our laptops / He started it ?! / what you say is what you are?!!!
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KikooGaming (@KikooGaming) reported@Optus @PullinBen Hi NBN is down in Roselands too can i please get some help😑
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Adam Buck (@sydneyadambuck) reportedIs there something wrong with @Optus right now? Our #NBN is unusable and their network outage website keeps timing out in my phone...?
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Optus (@Optus) reported@jessisabeagle @NathBridgewater @andrew_chang Hi there, We're aware of an NBN and Mobile issue impacting NSW customers and our Tech team are working hard to restore the services as soon as possible. Apologies for any inconvenience caused during this time. Tina.