NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 24: Problems at NBN
NBN is having issues since 06:40 PM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (11%)
-
Wi-fi (10%)
-
E-mail (3%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Sydney, Perth, Brisbane, Old Bar, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Adelaide |
Wi-fi | |
| Sydney |
Wi-fi | |
| Sydney |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Peter
(@psg_au) reported
@Telstra I know what the on-going problem is, the NBN are not providing the correct infrastructure to support the networks speeds advertised. 25Mbps DL 9Mbps UP
-
This is the end....
(@actross) reported
@Internode Looks like it was an NBN issue, now resolved. Thanks.
-
Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
@NBN_Australia That's just the theoretical solution. In reality, neither Telstra as provider nor NBN wants to take responsibility for intermittent faults and just want to waste the customer's time without resolving the service fault. NFF "no fault found" is the excuse to do nothing.
-
Donald Campbell
(@ardtarig) reported
@chrismurphys @Telstra When I reply to your posts I get responses from Telstra with " how can we help you today? " so all their responses are simply automated and impersonal. I am not a customer. Everything with @Optus. But soon to put NBN with Aussie
-
David Regen
(@David_Regen) reported
@optus so northern beaches is in complete lockdown. NBN service sires and you cannot even be bothered to answer call or message just to report outage. Shame on you
-
Andrew Elwell
(@elwell2000) reported
heyup, I'm seeing huge (40-50%) packet loss to @Aussie_BB first hop tonight. Nada on theirs or @NBN_Australia status pages (till 10 days planned outage). Anyone else (tassie issue?) or should I start bouncing stuff and logging a ticket?
-
Just tryna survive 2020
(@ElleJayne93) reported
I need to place a Woolies online order and my #NBN is down 🙄
-
Terri Watson 👠☔
(@TerriWa08424198) reported
@Peter90666913 Wouldn't it be an NBN issue not Foxtel?
-
🇦🇺 Geoff4273
(@Geoff4273) reported
@Peter90666913 Your mistake was allowing Foxtel to be your NBN provider. Please cancel and go with another provider. TPG is generally fairly easy to deal with. Then get Foxtel on. Trust me I deal with all these fckwits daily.
-
Peter
(@psg_au) reported
@Telstra Hi Renee, It has never been up to the speed expected since going to NBN back in October. No, haven 't had a chance to discuss with you as the APP is a joke for support & it still frustrates me that 9months into COVID, you still have NO Call centre solution.
-
Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
@NBN_Australia 6:45pm home internet dropout again. Difficult to consider NBN a service worth paying this much for!
-
Anthony Nissen
(@decernnburn) reported
@Optus FTTP NBN in Thornlands, QLD 4164 is unusable this morning and the usual troubleshooting steps are not resolving the issue. Please report to your technical team. Thank you.
-
Frankencredits
(@Antibolt) reported
So fed up with the crap Abbott/Turnbull NBN...@TurnbullMalcolm should be tarred and feathered.
-
Katie
(@thekatietonia) reported
Many weeks deep into having my internet drop out over and over and NBN are still rejecting the fault and refusing to do anything. They are the absolute worst. I've had to lodge a complaint with the ombudsman.
-
Queen Caitlin
(@JustASmallOne18) reported
@JunAndNileAD We got nbn I think in late 2018 and in the last 2 years, I think our internet has cut out more than it did in the other 18 years I've been alive
-
Haris Varesanovic
(@M3V0t3F0rP3dr0) reported
@Telstra Re: order 1-2770745927524, chat reference number: 04424912, we were told technician was going to come yesterday to install NBN. No one came, no communication whatsoever. Guys on chat services are useless. Get someone to fix this ASAP!!!
-
Peter
(@psg_au) reported
@Telstra This weekend the speed has been the worst I have experienced, even with ADSL. I understand how the new "arrangement" works with NBN, which is un-workable and the Govt should be shot for such a stupid arrangement.
-
Natalie Moiler 🤔
(@nattaj23) reported
Anyone else having issues with their @Foxtel NBN dropping out all the 🤬 time like I can’t even stream one episode without multiple dropouts yesterday and today? 5 mins between the most recent dropouts but it’s says there are no outages in our area! WTF.
-
shyla 🕊// levis dog (woof)
(@HARUSWHORE) reported
@4CK3RMAN NBN AKAKDKNFR HELP NO ITS NOT WHERES IT FRIM
-
2CentsForEveryone
(@Kobe40282253) reported
@Optus are you having NBN issues in Fortitude Valley, QLD? My devices are experiencing intermittent services for an hour now
-
🇦🇺DOC🇦🇺
(@drmeinoz) reported
@Peter90666913 No issue her with Aussie broadband this month. Changed from Telstra coax to nbn and everything was sorted, had to ring twice for them to do something and no issues. Aussie call centre and very happy people. Plus their plan was very competitive and no contract.
-
Comrade Weez
(@weezmgk) reported
@iiNet nbn off in postcode 2778 since 4:38pm AEDT. Storm went through & took down grid power, too.
-
Occupy Centrelink
(@OccupyMyGov) reported
The government designed an income management system which leaves social security recipients without access to their only source of income when their dodgy nbn goes down which it does at the drop of a hat. Often for days or weeks at a time especially in remote communities.
-
TPG
(@TPG_Telecom) reported
@pauldarcey We've noticed a number of dropouts with your service, Paul. We've detected a possible fault within the NBN network, however, it is not an outage. We've escalated the case with our Engineering team for further investigation and updates will be given within 24 to 48 hours. -Basil
-
Graham Tinkers
(@GrahamTinkers) reported
@MKvaich I used to work for iiNet in tech support, NBN was a pain to troubleshoot!
-
jason
(@JasonMcCourt11) reported
@NBN_Australia can you please tell me if there is a outage in Roseville in Sydney. TPG have been down for over a week, does that sound correct, any help would be appreciated.
-
Vass
(@Vass2016) reported
@Peter90666913 It took 3 days and a letter to Telstra CEO before i could get someone to deal with our issue. NBN box died after being installed less than 9 months. NBN is the biggest waste if money next to the submarines.
-
Deir0.5
(@dier02) reported
@carly_solstice Dunno- which network were you thinking of? If its the NBN you will need both...they self-audit.
-
cjtjgeol
(@cjtjgeol) reported
@Peter90666913 Welcome to nbn..previous modem worked great till nbn modem installed..multiple phone calls, technician visits..works now, but only after 6 months of stop start service..finally resolved ( I think?)
-
Paul Darcey
(@pauldarcey) reported
Hey @TPG_Telecom @NBN_Australia , how come your status pages say there’s no outage in Erina NSW when clearly there is, and it started when the storm hit here?