NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (72%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (2%)
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TV (2%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Launceston, Perth, Melbourne, Sydney, Adelaide, Townsville, Brunswick Heads, Gold Coast, Griffith, Sunshine Coast, Cairns, Foster, Hobart and Caloundra.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Launceston |
TV | |
| Perth |
||
| Melbourne |
Wi-fi | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Werkhoven
(@rwerkh) reported
@WeAreBrisbane @NBN_Australia Maybe we need to give this some attention then Hey @NBN_Australia any help you can give this guy. July is not acceptable. #nbn
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WeAreBne / Matthew
(@WeAreBrisbane) reported
@rwerkh @NBN_Australia I was on hold with TIO for 20 mins yesterday and have up. I've also had a complaint about Telstra with them since Nov and nothing. Nah NBN is fully built and operational so haha
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Heidi
(@botonaine1977) reported
Hey @iinet - would you say 5.34 Mbps down is good enough for an NBN 100 plan?
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Peter Molloy
(@Sneak_Pete) reported
@NBN_Australia Hi, my NBN is down in North Bondi postcode 2026 for the last 24 hours, do you have a ETA on when the issue will be resolved ? Thankyou
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Phil Allen
(@AllenPhilj) reported
2 days gone by. No internet, no explanation from @NBN_Australia . How long will this crap lack of competence last?
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Aussie Broadband
(@Aussie_BB) reported
@dcoz99 We did have a Victoria wide outage which should now be resolved for NBN connections, Opticomm services may still be affected. If you still have issues please contact Support on 1300 880 905 - Paul
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Paul Capper
(@cappoh) reported
@Optus Hey @Optus, thanks for the reply. There is no listed outage on your page, though there is on the @NBN_Australia page. What we’re looking for is an ETA for the fix - it’s been 36 hours now and no timeline provided. How can we get an answer on this?
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Julian Barlow
(@julerin8) reported
@LizziePoste Over achiever I cry! Got your **** together for ****. I was going to shave and wash my hair this morning... Instead. Trying to get our NBN working plus our bore pump isn't working so we're flushing with a bucket. Lucky our landlord is good (plus his sheep use the same water!).
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Richard Werkhoven
(@rwerkh) reported
@WeAreBrisbane June is ridiculous especially if neighbour has it. Try @NBN_Australia for a response here. Or try the TIO fir a complaint
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Matt
(@MattyWiLLsOn) reported
Get nbn. We did. Stay with @Telstra. We did. Fault on nbn line. #telstra Tell us then to connect or we will slow down internet and phone usage. You did. And Have. 7 days of chat no action just smug apologies. Worst provider. #telstra
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Glenn Radburn
(@Raddlez121) reported
Hey @NBN_Australia. My friends @besupo_ and @BethanyFudge have been waiting for MONTHS for you to check out their place. Months. In a time where people have to be working from home, you guys ignoring their pleas for investigating their issues is despicable. DO BETTER. NOW.
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Tofuboi
(@tofuboi1986) reported
@Saxdude26 That still seems weird though. I'm guessing you should be on a 50 down 20 up plan (that's the average for most nbn plans). Yet I'm only seeing half that. - FTTC shouldn't have that kind of bottlenecking. Weird. (Just my observation thats all!)
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💙💧Anj of Garigal
(@garigalAnj) reported
@markschneider88 @AlboMP Labor had a better solution for the NBN but Abbott and Turnbull wrecked it because Abbott was too stupid to see the future. Over time it will need to be brought up to standard.
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gish the rein otp
(@shutupoverload1) reported
@ScottMorrisonMP pls fix nbn
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Amin Manzoori
(@a_manzoori) reported
@Telstra Do you currently have NBN Outage in Melbourne Victoria?
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Lucrezia Borgia
(@Signora_Borgia) reported
@NBN_Australia @llcooljohnny91 I seriously doubt you will be doing anything to improve this despicable network and your lack of service ! Stop with the platitudes! Nauseating...
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richard m
(@richardmissingh) reported
You know its not till you're home a couple of days for sick leave that you can really appreciate how **** the @NBN_Australia is on the Central Coast.. I'd hate to think of how it is in smaller areas ..
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Vincent Alvaro
(@VincentAlvaro) reported
@NBN_Australia Can you not simply answer my very simple query? Should the ONLINE light be flashing? Mine is. Is that a problem?
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Rhodie
(@RhodieBm) reported
@FOXTEL_Help It’s pretty bad, been waiting a month to get switched over to NBN, don’t seem to keep records of customer communication, double up on identifying yourself, one last try on the phone to Phillipines call centre before I change providers
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TPG
(@TPG_Telecom) reported
@WaterBoyWillis We apologise for the inconvenience, Adam. We'll chase this with our NBN service delivery team and have someone to call you within the day to discuss the update. -Basil
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Aussie Broadband
(@Aussie_BB) reported
@damoletran We did have a Victoria wide outage which should now be resolved for NBN connections, Opticomm services may still be affected. If you still have issues please contact Support on 1300 880 905 - Paul
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Natasha Mitchell
(@natashamitchell) reported
Sigh. Internet (NBN) down. No known outages. Welcome back to the dirge of working from home. Still counting blessings. But. Can we have a better internet pleaaaase? #wfhlife
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Aussie Broadband
(@Aussie_BB) reported
@sebastiaan76 We did have a Victoria wide outage which should now be resolved for NBN connections, Opticomm services may still be affected. If you still have issues please contact Support on 1300 880 905 - Paul
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Aussie Broadband
(@Aussie_BB) reported
@jordanberlyn We did have a Victoria wide outage which should now be resolved for NBN connections, Opticomm services may still be affected. If you still have issues please contact Support on 1300 880 905 - Paul
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Juan Jo
(@sasipel) reported
There is absolutely nothing worse than @NBN_Australia in every sense. Worst customer service paired with a poorly managed and organised rollout.
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Belong
(@BelongAU) reported
@xRileyAlexander Sounds like you had a pretty rough go on the old ADSL, Riley & we really do appreciate the feedback on your time with us ADSL is being junked & you know how bad it is, moving to nbn will be so much better! Whatever you decide, we wish you all the best 💙 -Rhys
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Julian Barlow
(@julerin8) reported
@Signora_Borgia @Telstra @NBN_Australia We've had nbn for 5 years that they installed and I've complained since day 1 of slow speeds. They offered a free, super fast modem and posted it out. I hooked it up as instructed and we've had no internet for 3 days now.
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Vincent Alvaro
(@VincentAlvaro) reported
@NBN_Australia Pls respond to my query posted hours and hours and hours ago. The response time is similar to my internet speed.....slow and unhelpful.
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Tofuboi
(@tofuboi1986) reported
@Saxdude26 Wow, that seems awfully weird. I'm assuming NBN but I'm also assuming not fibre NBN thus it's horrible. That or also guessing a particular provider is at work as well. :p Maybe some wifi stuff. How close am I?
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Lucrezia Borgia
(@Signora_Borgia) reported
@llcooljohnny91 @NBN_Australia You’re lucky someone even told you they were / weren’t coming! I waited all bloody day for guy to no show - can’t contact anybody to re arrange as they’re so busy the line cuts off! I hate them with a passion!! Never wanted their shite service