NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Brisbane, Warragul, Perth, Melbourne, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle and Barrington.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Sydney |
Wi-fi | |
| Brisbane |
Internet | |
| Warragul |
Wi-fi | |
| Perth |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Walker
(@samuelsays11) reported
@michaelsnape I was back in Newcastle when it all was happening - and NBN played a 30th anniversary of the earthquake coverage. Nick Greiner and Bob Hawke were 'holidaying' at the time but flew back that day. 2019 was a bad summer - Morrison should have holidayed, a quick flight from home.
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Adele K Thomas 🦄✨
(@AdeleKThomas) reported
@GregFoyster Its basically having the similar issue the nbn had under them.
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Darryl Ellis
(@EllisDarryl) reported
@FLongshank Do you mean these GP super clinics. Grocery and fuel watch, BER,BATTS,NBN and like a spoilt pup he undermined Gillard his own leader. Then there is ETS Mining Tax and Border protection. #MrKRudd was a special kind of stupid. Recruiting nurses, computers for students, I can go on!
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Asher Wolfson
(@w0lfling) reported
@NBN_Australia I live in North Ryde, our NBN has been down for 12 hours. Your site says it's in your service, but to call our ISP. They say don't know when you'll fix it. So, when do we get our internet back, or should everyone switch to 5G?
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Alex G (AU version)
(@ADG_is_me) reported
The modem is locked down, an NBN product. I'm tempted to say it uses a very low standard for what constitutes 'connected' It could be slower than my router, but it is on the (stupid hybrid cable) physical link so should indicate line is down. Yep, Aussie NBN so crap :(
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"Blind Freddie would blush"
(@BernieFlan2293) reported
@Ballyurra Tell me about it, jus spent two days juggling hotspot and intermittent NBN connection- no phone. Telco gave me 25gb data and diverted business phone to mobile. Let’s see what tomorrow brings. Still bucketing down @ 2280😬
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Ray
(@Ballyurra) reported
Here's a little known fact. When Abbott and Turnbull decided to install an NBN network based on 19th century copper wire technology no one told them it wouldn't work when it rained. Guess what.. It rained.
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Vee Pendergrast
(@V_garpend) reported
@Peter_Fitz Complete failure to understand the current energy, climate or communications environments. The worst infrastructure fail of recent history- the laughable NBN is on their hands. I've moved to NZ and my NZ is 10x as fast as my "top" rate broadband in AU at far less of the price.
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Optus
(@Optus) reported
@forpetessakeprd Sorry for the confusion, Peta. I did not realise you were talking about your mobile service, as 'Fixed' is a common term when discussing NBN products. Please send us a DM and we can answer more of your questions from there - Jim
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TNA PUMBA 🇦🇺
(@FutwizPumba) reported
@AussieAntics And I thought NBN was bad / Vodaphone haha
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nickrosstech
(@NickRossTech) reported
What else has ABC management not reported on and covered up? The only reason the #NBN issues appeared is because I refused to be silenced at great personal cost. #auspol #abc90
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Maggie Harriss
(@baciamoadesso) reported
@PRGuy17 I'm not scratching my head, I'm subject to Sheep Dip Russell as my Federal member. Never seen in my town, I'm stuck with NBN slower than dial up - usual test result under 2. Yes 2. When there's enough band width for it to used at all I get more net time from my $20 mobile dongle
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MahT’Car
(@MTamrakar4) reported
@TurnbullMalcolm @MsRonnyB @andrewprobyn All the Australians are disappointed on your lies about NBN, Mr Turnbull. You spend same amount or more and gave ****** NBN. So you might get back to your box and shot the help.
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citizen xx (au)
(@Urchin_LMS) reported
@BruceBoyd15 @Ballyurra @zinifax #NBN No Bl**dy Network
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Sarah Ho
(@sarahhosho) reported
@BelongAU are you guys down again? I'm in Vic and can't connect to NBN 🥲
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Marilyn Hadfield
(@Hadfickla) reported
@missrobinson It was hard to log on originally (some years ago) but they have improved it. Haven’t had to try Centrelink, though, thankfully. And I can imagine how bad it is if you are not so tech knowledgeable, have old devices, poor NBN or are learning English.
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Darren
(@drnlws) reported
@Optus Hi guys - 6.5 hours on the phone, 132 support messages, 4 weeks for NBN relocation. Misbooked appointments, staff on your messaging app that say 'I can't help'. How do I get actual customer service?
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nickrosstech
(@NickRossTech) reported
'sDespite me exploding Turnbull's "Faster, Cheaper, Sooner" #NBN claims (& being the ABC Tech Editor), the claim was parroted by @abcnews in its 2013 election guide. I asked why. "We did 'he said, she said' to not cause trouble" is what I was told. #auspol #abc90
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Soul-Man 💙
(@jdbrown74) reported
We’ll done @TPG_Telecom Not only did you mess up our installation at our new property but you’re now telling me it will be another week before an NBN team can come out to fix. 👏 Can you please fix this now so I can do my work?
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Chewxy
(@chewxy) reported
Lightning flashed in the sky as I grazed against the coaxial cable of my NBN box to reboot it. Never felt so macho badass mad scientist trying to fix a downed internet connection. On that note, are there any surge protectors for coaxial cables?
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TPG
(@TPG_Telecom) reported
@ThorinCom Hi there, we usually only post outage related issue coming from the TPG network on our service status page and outage caused by the NBN network are posted on their website. Sending an SMS and email is our way to let customers know that their service is affected by an outage. -Mel
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TPG
(@TPG_Telecom) reported
@kaffando Know that TPG relies on the NBNCo’s infrastructure to deliver our NBN services. This activity is categorised as planned maintenance work; thus, you were notified in advance of the service interruption. We definitely appreciate your patience and understanding on this matter. -Geli
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Asher Wolfson
(@w0lfling) reported
@NBN_Australia @viraljetani @iiNet And if it says "An unplanned outage is affecting the network"? Then what? I'm North Ryde, 12 hours without NBN, losing productive work time here. Might need to find an alternative just so that I can earn a living.
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Alex G (AU version)
(@ADG_is_me) reported
Oh I forgot, it's raining again and whatever sits underground out on our street doesn't like getting wet not a wires and connectors dude but I bet the optical upgrade would've help Aussie NBN
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✨Shannon✨
(@shannonl76) reported
Hi @Optus how do I make a Optus email address? My nbn has just been activated #Help
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Nicky
(@lanicolecky) reported
@BelongAU my NBN is down from last night until now and we need to work from home. Please reply.
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Catriona Thoolen ⚛️
(@cat240359) reported
@TRAVLIC @abcnews Nope, but I just got my NBN back after 10 days of NBN suggesting I didn't have a problem.
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Belinda Weaver
(@cloudaus) reported
@wadekelly @MyRepublicAU Get a wireless modem - it can travel everywhere with you. Super happy with that after battling constant NBN dropouts and slow speeds. Wireless doubled my speeds.
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nickrosstech
(@NickRossTech) reported
Tangent: Cos #NBN scrutiny was killed @davidthodey cld sell Telstra's rotten copper network to Turnbull & the Aus public at a premium knowing it was "rooted". Shares spiked. He left. TLS share price then tanked. Shareholders hurt. Was on frontpage of @financialreview #auspol
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charles boyle’s goatee
(@nohoneyjustb) reported
our dead end street is empty but the nbn workers insist on parking across my driveway. like, dead smack across it. two metres either side would’ve been considerate but no please block us in and use our mailbox as a resting place for your signs. *******.