NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Perth, Sydney, Darwin, Adelaide, Lowood, Ballarat, Canberra, Gold Coast, Eden, Rosalie Plains, Bordertown, Thirlmere and Westbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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McKinley Valentine
(@mckinleaf) reported
Switching to tethering because my NBN is so slow 🙃
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Chris Miles
(@slimejam) reported
@iiNet Experiencing unreliable service in VIC 3071. Nothing on the NBN or iiNet status pages but from a search on Twitter it seems there are others in Melbourne experiencing the same problem.
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Aussie Broadband
(@Aussie_BB) reported
@ashkbne @NBN_Australia Unfortunately emergency outages are typically things that can't be predicted and prevented, so sorry for the inconvenience! -Tara
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Ash ☁️
(@ashkbne) reported
@Aussie_BB @NBN_Australia 4 emergency outages in 2 weeks surely says the band aid fixes aren't working.
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Matt Fulton
(@MattFultonComAu) reported
@TPG_Telecom are you having NBN issues around Gold Coast / Brisbane network? It’s dropping in and out tonight. I’ve rebooted etc. I can’t even access your tpg service status site.
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rach ✰
(@cherrrylouvre) reported
@harryescherry a core memory from last tour was everyone getting SO ANGRY at us for our lives being **** due to poor reception, like sorry i’ll just go fix the nbn myself so americans can have clear livestreams to watch
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yunho went to hot topic
(@seongcherry) reported
literally who invented the nbn im having so many connection issues all the time
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Mitch Nicholls
(@mitchnicholls) reported
In todays scam call fun, the guy got upset when I told him my internet was not actually slow, it was still pulling 250mbps download speeds today. He swore at me because of it. I guess he wasn't from the NBN after all.
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Mitch Nicholls
(@mitchnicholls) reported
@hrundi99 That sounds new. I like how they change their methods, like the flubot texts telling me know I have DHL deliveries on hold, the creativity is impressive. But the old NBN has detected your internet keeps slowing down is boring. Next time I’ll say I work for NBN and see how it goes
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Andre B
(@yesthatandre) reported
@TPG_Telecom what’s happening with the service? Website says no nbn issues yet we’ve had drop outs for 2 days now?
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Paul Williams
(@paulwilli5) reported
@Telstra you ***************? Telling me my NBN plan price is actually going up? Surely not. Prices should be coming down surely? @NBN_Australia
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Ash ☁️
(@ashkbne) reported
Hey @NBN_Australia can you confirm if we're going to keep having emergency outages in Yeronga over the next two weeks? Some of us have to use the internet for our work, so, y'know, time is money and all that.
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Shinzou wo Sasageyo
(@ohayoporcooo) reported
@TPG_Telecom bro this is disgraceful customer service. My nbn connection has cut out suddenly for the 5th time in 2 years yet this time nbn customer support is down even though it is within operating hours. What is this?
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yung row 🇵🇸
(@rowvnne) reported
I have 2 @NBN_Australia /@TPG_Telecom outages in the same month. Last Friday during work hours which I lost a whole day’s pay for and next week after work hours which means i’ll lose my relaxation and down time… why am I paying for this service again??
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Food Ninja🇦🇺
(@_Food_Ninja) reported
@iiNet This post was much more about accountability, NBN and iiNet both have a history with clearly ignoring issues and refusing to provide clear communication. I wanted to highlight that systems used by both @NBN_Australia and @iiNet seem fundamentally broken.
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Mr Munchies
(@Abdullah_Osman) reported
@TPG_Telecom NBN down in 4119. Been dropping out all day. So many complaints around the country, is anything being done about this?
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Mathew Vo
(@dejapanda) reported
@TPG_Telecom our nbn is down and so is your website? What’s going on
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Paul Lenkic
(@PaulLenkic) reported
from
Melbourne, State of Victoria
Intermittent @Telstra NBN and @Foxtel issues all of a sudden! The worst timing ever! 🤬
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Jason Elk
(@jasonelk) reported
@TPG_Telecom Is there a known issue with NBN connectivity in Sydney tonight? Our connection has been slow over the last couple of hours and now dropping and reconnecting every few minutes.
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Ash ☁️
(@ashkbne) reported
@Aussie_BB @NBN_Australia understandable, but I would have expected @NBN_Australia might do some scheduled maintenance to fix the underlying issue once and for all, just maybe...
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D “Now with 5G!” Keating
(@D_Keating) reported
It’s actually amazing that even Foxtel have pulled the NBN’s pants down on this issue. Their IQ5 box is basically streaming only, and guess what bandwidth you’ll need for that!
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Ross Symons
(@RossSymons) reported
Credit where it's due - looks like the @Telstra Twitter team might have been able to sort out the issues with allowing me to add NBN to my account. Fingers crossed :)
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Ali Haberfield
(@alihaberfield) reported
Made it almost a week from date of nbn install to date of first major all-day nbn outage. Better than I was expecting tbh.
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Dr Grant Morgan (💉💉Pfizer)
(@Corabko) reported
@DustyPee I had 16/1 & NBN said no issues with the line working within normal limits I'm supposed to have 100/20
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Greg
(@humbleminion) reported
a week later, the NINTH unrelated set of @NBN_Australia contractors show up, clearly knowing nothing about the property despite all their predecessors taking hundreds of photos and voluminous notes. I'm re-having discussions that were settled last fkg year. So. Damn. Useless.
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Jarrad
(@JarradHD) reported
Going from 1000 down/100 upload at my old apartment to 13 down/0.60 up at my new apartment has been a rude awakening 😯 Taking 3+ hours to upload a 13 minute video... Can’t wait to for the NBN to be connected in this new spot asap
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Frances Innes
(@InnesFrances) reported
@OccupyMyGov In addition, even if you're sponsored with new PC unit, regionals have such bad NBN performance, unless you have a 'super router' which is illegal, connection drops out every 10 mins for up to 20 mins at times. Impacts online exams that are timelimited at EDU end, shame TELSTRA
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Ash ☁️
(@ashkbne) reported
OMFG 4th emergency outage in 2 weeks... What the hell @Aussie_BB @NBN_Australia
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Cdbrown
(@BrowntownBrew) reported
@LordSoth123 But you can get a stable 100/20 plan for 12 months and then drop back for a stable lower tier, although after a year on that tier I doubt you'd want to drop down #nbn. I wish my area was on the list
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Lauren Jones 🌻💛
(@Loz_Jonesxo) reported
@Telstra I’m so disappointed in your service. Just had @NBN_Australia come and replace lines and have to wait until Monday for them to be checked then god knows how long before a technician to come connect them. I’ve been without wifi for 8 days now. So tempted to change provider