NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (77%)
- Wi-fi (11%)
- Total Blackout (6%)
- E-mail (5%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Melbourne, Brisbane, Sydney, Adelaide, Bundaberg, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, Dubbo, Warragul, and Windermere.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Internet | 3 hours ago |
|
Melbourne
|
Internet | 7 hours ago |
|
Brisbane
|
Internet | 19 hours ago |
|
Brisbane
|
Internet | 20 hours ago |
|
Brisbane
|
Internet | 22 hours ago |
|
Brisbane
|
Internet | 22 hours ago |
Full Outage Map
Community Discussion
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NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Nixon (@MrBrokenEyes) reportedUmmm. I don’t mean to be “that guy” but, has anyone else noticed that the #EmergencyAlert test seems to have, ya know, crashed the internet in Australia? #NBN is down everywhere. Phone internet seems to be okay. This could get interesting.
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durackpl (@durackpl) reported@ChrisEconomist 2/2 The true scale of the off-budget disaster will only be clear when someone aggregates the retained losses across all these investments, as companies do in their financial statements. I've never seen this done, but if the NBN is any guide, the total would be staggering.
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Phoenix Diamond (@_phoenix_btc) reported@TopherField I have a conspiratorial hypothesis that may interest you regarding NBN The backbone of the Australian military communications at home was a rotting copper wire network and needed to be replaced, but pitching the Australian public on spending billions on military getting a communications upgrade was a hard sell So instead the two majors went at each other on two different versions of the same dumb idea, fiber to the premises vs fiber to the node Now we have ****** fiber optics speeds because it's being speed capped with software, and ironically NBN is the same old HFC (Hybrid Fiber Coaxial) technology that Foxtel had installed for years 🫠
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Funkdoctor (@Docsthename) reportedAnd my NBN is down again 🤬
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Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported@NBN_Australia Once again our useless service is dropping out. Thanks to the destructive & stupid @hontonyabbott (NOT Hon.) & complicit @turnbullmalcolm some of us are stuck with the useless satellite service. Years of promises of fixed wireless or something but … NOTHING
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🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported@RyanJones6980 @Starlink @starlink is only AU$10/month more than NBN plan in my area (regional NSW). It cost me $300 up front to connect to the NBN, and it's been heartache since then. Those in my local area have not reported any issues since connecting several years ago.
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SydneyCityTV (@SydneyCityTV) reportedHere in Sydney, we're still waiting for the Nine Network's switch to a mostly MPEG4 multiplex which among other things, will bring with it 9LifeHD. No idea if they're waiting for NBN to move out before making that change or what, but I guess patience is a virtue in any case!
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HDex (@hdex) reported@NBN_Australia maintenance in my area to improve network. OK fair enough, I'll just work using mobile data for a few hours. Checking the maintenance window ... 7 days! I'm sure my bill will reflect this fact /sarcasm
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The Truth Always Wins (@TTAlwaysWins) reported@LCHF_Matt I had this same NBN box when I was with Optus internet. I got rid of it when I changed to full fibre with Aussie BB. I hated Optus, but I have to say, the NBN box itself never failed in all the years I had it. Will be interested to hear how you go with Starlink
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Energy of Oz (@EnergyOfOz) reported@Temjinck @TopherField There was hardly any logic demonstrated by the pro-NBN side of the debate back then, just emotion. And the worst was the ABC’s Nick Ross
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🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported@desmondbratcat @nbn @Starlink In a sense its not the ISPs fault, its the NBNs fault. The problem as per last week, an NBN tech came out to connect someone in my complex. Seems he unplugged me at the pit. I don't know why we still have ISPs when they just default to the NBN to come out & fix the issue.
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Desmondbratcat (@desmondbratcat) reported@Riogallica @nbn @Starlink The only problem with starlink is they can put the price up any time they feel, I was with them 2 months and they upped the price. If you want to go elsewhere in under 12 months you have to pay for the hardware, around $500 I think. Having said that, the service is ok.
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Leftofcentre (@oldmate9999) reported@TopherField I didn't say I was against Starlink, what I'm saying is people can wax lyrical about this being disruptive 15 years after the NBN was started to sound prophetic when it was not a viable solution 15 years ago
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Paradoxa (@Paradoxa18) reported@DavidJoffe64_2 @drkeithsiau rely on VicEmergency alerts are opt in/out only trouble now it relies on data no nbn here no wifi limited data for mobilenet just switch on to check so wrong to demand people have the latest tech just to get emergency alerts tech fails here +how many network blocked old phones
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pigways (@pigways) reported@craigkellyAFEE NBN the model; $56B sunk, high costs for end users, poor performance, huge salaries inc executives, bonuses paid every year despite failing to meet targets. Now, NDIS ... 🤪
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anthony, underclass prole cat, edwards (@anthony45052793) reported@MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.
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LCHF Matt (@LCHF_Matt) reported@TTAlwaysWins I’m pretty sure our issue is water ingress in the pits. When it rains it stops working. The last time it stopped (3rd time in 6 weeks), by the time NBN came to fix it (4 days) it was working again, so they blamed us. But Dodo has line tests showing it wasn’t working and I have photos showing the DSL link not connecting. The NBN is a white elephant. The government needs to sell it now and get whatever it can and move on. I ordered the Starlink dish the same day I booked the NBN repair. The dish came the same day as the NBN tech.
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Kribby 🦊🔥 Soulfire Kitsune (@KribbyVT) reportedWhen my internet stops conking out I will be UNSTOPPABLE… but until then I sit in the corner and sob 🥺 nbn please fix it
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RedPocatto (@RedPocatto) reported@kicksupport Australia NBN did me *****… Internet was down for 4 days. My streak is destroyed. 😭👍
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Jonathan Wilson (@jfwfreo) reported@immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)
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Jamie (@jamieeedward) reported@Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor
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nbn® Australia (@NBN_Australia) reported@adamnicotera Hi Adam, we are sorry to hear about your service being impacted. When there’s an unplanned outage on the nbn network, we keep your service provider updated with all available updates as soon as we have new updates, so please continue to stay in touch with them.
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Johnnymoo1969 (@johnnymoo1969) reported@NBN_Australia how bad is the NBN !!! - took annual leave today and no bastard turned up - FU NBN - you’re another govt disgrace - they couldn’t give a **** about the customer or their time - another @ausgov disaster - we are a third world country
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Spiderbloke 🇦🇺🌸 (@bluebristolian) reportedI told people when the Krudd had his NBN brain fart that it would be a colossal waste of money and that the future was wireless, and people told me I was being stupid. I remember the French government and their massive white elephant the Minitel system. Same government stupidity, every single time.
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Michael Timbs (@michael_timbs) reported******* perfect. Set up some remote spot instances to distribute some compute. Set up Claude to monitor and tear down when finished. Quick health probe to make sure everything is fine, about to log off for the night and NBN outage hits immediately. Could not be worse timing
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Jean-Michel Djaït 🇨🇵🇪🇺🇺🇳 (@jmdjait) reported@zammit_marc NBN. Never be nice.
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Doug Hendo (@DougHendo) reported@TopherField The NBN started in Broken Hill my refrigeration systems on the towers where the only ones running when it hit 45c. They rang me up and said how come mine where the only one still working. Because I used Temperzone Australian Airconditioners with adjustable head preasure I increased. I didnt tell them all they had to do with the other was remove the thermistors off the head preasure on the American systems.
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Mash Potato (@Wise_Spud) reported@TopherField I cancelled my NBN service after the council changed my address, and updating the NBN details proved too difficult. The address mismatch caused constant disconnections. I’ve since switched to wireless internet. Won't go back to NBN
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Just Thinking? (@ThoughtsSending) reported@senbmckenzie AUKUS is an LNP brain fart. It should NEVER have proceeded. Australians tighten their belts & miss out on essentials like: Health/Dental/Aged/NDIS/Climate Action/Housing/DV Action/NBN/CSIRO/Education /First Nations …
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GoodFellaBoi ➕ (Майк) 🏴☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported@showcallcrewing @NBN_Australia The wireless modem is worth the extra $10/month. I can work, kids are happy, wife can do her work, but says it is slow, but okay.