NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Perth, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Melbourne	Internet	3 hours ago
Melbourne	Total Blackout	13 hours ago
Sydney	Internet	15 hours ago
Adelaide	Internet	16 hours ago
Sydney	Internet	16 hours ago
Brisbane	Wi-fi	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DragonDNA 🏍️💥 (@DragonxDNA) reported 7 minutes ago

  It'd be fixed by now if you listened day 1. But you didn't. And you're still not listening even now. Its never going to get fixed because the issue isn't the ******* provider or modem ITS THE NBN CONNECTION but noooooo just keep ******* around and wasting more time on nothing

• 
  Jen Boss (@JenBossX) reported 14 minutes ago

  @Telstra Any update on when the NBN service will be fully restored again in 6019 and 6014? We’re on Day 13 now of backup Wi-Fi

• 
  jethro4445 🦉 (@cornhuskerj) reported 14 minutes ago

  So last week @Telstra rang out of the blue to ask if I had requested to change my nbn to another provider as they had received an order to transfer my service. I said no and the agent said okay he’d cancel the transfer order Then on Friday I received a message

• 
  Hit and Miss (@ironicmeme42069) reported 15 minutes ago

  @bluewavedream Starlink is 1 provider NBN lets me choose any provider The government should not give a private company a monopoly on internet service

• 
  Challenging Thoughts (@thoughtlag) reported 16 minutes ago

  Never liked MTV, but wouldn't tolerate d3ath threats against any channel, MTV, mayadeen, Manar, Aljadeed, Future, LBCi, OTV, NBN. Unacceptable by any measures. Imperfect and biased like most of our channels, but not as much as some. Ma badda hal2ad. I see blind unfounded hate

• 
  UngayMelbourne (@UngayMelbourne) reported 20 minutes ago

  @ausworkers2025 @gigabasedd No defence protection, no medicare, no shipping ports, no rail network into Australia, no dole, no NBN, no NDIS, no freeways, no one to police imports still have 90000 aborigines to look after.

• 
  Pilot Beacon (@pilotbeaconhere) reported 22 minutes ago

  @AlboMP NBN increases that you made, are costing us an extra 300 dollars a year. Forcing us to consume an internet that you can charge more for at any moment is an extrotion racket. I hope you fix this asap. Any mandatory expectation should be met with free service or cheap rates.

• 
  𝚁 𝚊 𝚐 𝚒 𝚗 𝚐 (@lRagingI1) reported 22 minutes ago

  @MalFPS_ Australian internet isn’t bad anymore. Your probs still on fibre to the node. Gotta search your address on the nbn site and get that free fttp update

• 
  S.E.A.T.O._rvlt 🇦🇺 (@SEATO_rvlt) reported 24 minutes ago

  @PaulineHansonOz @GreensAU2 Pauline, you should have seen the corruption when NBN kicked off. I worked in scope, design , construction, activations and repairs. I’m bound by NDAs but **** that. I’m sending you a letter that will upset a lot of people. I’m tired of playing nice.

• 
  twoshedslegit (@twoshedslegit) reported 26 minutes ago

  @xeveriano1 @4mambo My speed went from 40 under the LNP to over 500 under Labor after FREE NBN upgrades. We got free fibre to the premises after the LNP’s ridiculous and stupidly slow fibre to the node

• 
  Rob Khouri (@Robkhouri) reported 28 minutes ago

  @SimonBanksHB Original cost of NBN $4b. Original cost of NDIS $13b. Who's the joke? Original cost of net zero? Who ******* knows, they never told us! ********!

• 
  Montablac (@TheMontablac) reported 29 minutes ago

  @MakoFukasame poor NBN guy, hated by all

• 
  iliketowastemytime (@Au_Fraser) reported 32 minutes ago

  @padders001 @LdogExtreme ***** how ******** is coles and woolies supply dominance a failure of the government? they should fine them more right? imagine if the libs werent ******* retarded and actually managed to put a decent NBN in for one and itd be ******* done by now, let alone NSW corruption

• 
  Cdbrown (@BrowntownBrew) reported 33 minutes ago

  @LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.

• 
  Millin Bear+FSD helping you profit from AI (@MillinBear) reported 35 minutes ago

  I am too lazy to proof read and edit the below from grok, we had a chat in the car and below is the direct output for a post from grok, 85% my intent but could use some polish… (it gave me 3x image prompts, images from grok attached are also not proofed.) - enjoy: Why Starlink Roam Falls Flat in Australia (And How to Fix It) Honest opinion: Starlink Roam is brilliant on paper—$80 a month for 100GB priority data, perfect for caravans, motorhomes, or pros working on the go in the outback. But in reality? It’s poop for mobile use. Australia’s endless trees, dense bushland, and tunnels (think Bruce Highway or any regional drive) block the line-of-sight to satellites constantly. You’re crawling along at zero bars half the time, burning data elsewhere or offline entirely. Great for static campsites, useless in motion. The glaring hardware oversight: No LTE/cellular failover. Starlink Mini (or next-gen) should’ve shipped with an eSIM slot for Australian carriers like Telstra or Optus. When sats fail, auto-switch to 4G/5G local network as a hotspot—seamless, like your phone. Caveat: ACMA spectrum rules (IMT bands for terrestrial mobile) might need carrier partnerships, but it’s doable—Telstra/Optus already partner with Starlink for direct-to-device sat-to-phone using those bands. NBN fixed-wireless modems do exactly this: SIM failover when fibre/cable drops, approved under existing regs. If it’s green for NBN, it should be for Starlink Roam. Pricing fix for AU market: Base $19 add-on for up to 10% cellular failover (10GB on the $80 plan), covering Starlink’s wholesale data costs. Double to $38 for 100% cellular option if you’re in eternal tree hell. Keeps it affordable, competitive with eSIM hotspots, and actually usable. Starlink, take notes—Gen3 Mini or beyond, make it hybrid. Aussie travellers deserve better. What do you reckon? Roll it out! [Image 1: Insert here after intro] Grok prompt: Photorealistic image of a Tesla Model Y parked under dense Australian eucalyptus trees in outback Queensland, with a Starlink Mini dish on the roof struggling for signal—show obstructed sky view, frustrated driver checking phone, red dust road nearby.

• 
  Loftwah (@loftwah) reported 37 minutes ago

  We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

• 
  Terry Riley (@dankatriley) reported 37 minutes ago

  @bluewavedream Delphi thinks she is an expert in communications technology because she did a search on the internet. A small amount of knowledge to form a simplistic view to a complex problem. In case you didn't know Dumbo, Starlink did not exist when the NBN started.

• 
  Miles (@Michael1953_202) reported 40 minutes ago

  @Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .

• 
  Ema The Rats Were Right🐀 (@25MMCC) reported 41 minutes ago

  @deniseshrivell They have no concept of futurising our country. This one is particularly ignorant! Turnbull’s copper NBN is now being ripped up by copper thieves. So we pay twice for slow rubbish NBN and then have to pay for it to be replaced again now. Being a Murdoch stooge always costs us

• 
  🇦🇺 Steve Penman 🇦🇺 (@Jade_Tiger62) reported 42 minutes ago

  How ******** is the $90,000,000,000 NBN fibre to the house internet, promised 500mbs in Australia run @ 30mbs at 9.30pm on a Wednesday night??????????? Another Australian government FAILURE 😡😡😡 Starlink tomorrow! **** you @NBN_Australia

• 
  D_Shaw84 (@Shawzus84) reported 43 minutes ago

  @DrunkAt12 @OMGTheMess LOL nbn was required. Dont ******* mention starlink, the latency is far higher and hardwired fiber network is far more reliable.

• 
  Bodgie Steve (@BodgieSteve) reported 43 minutes ago

  @Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.

• 
  Panda 🐼 Build 🔨 love 💖💖 (@Panda_BuildLove) reported 44 minutes ago

  @fictillius @markc01 I doubt it would ever happen, but what would happen if the government stopped funding NBN and began to give out massive subsidies to Starlink to help them upgrade their infrastructure to handle the population?

• 
  Warbird (@warbird) reported 49 minutes ago

  @basedhaerin @50ShadesOfSeoul Data cap home internet plans used to be common before the NBN. Yeah true they were mostly a drastically slowed service rather than a hard stop (like slowed to dial up speeds), or there would be exceeds usage charges. However they were advertised as X GB per month.

• 
  Ziggy the 3rd (@3rd_ziggy) reported 50 minutes ago

  Why has NBN speeds been so slow. I’m paying for 500 mbs but getting 3-400!!! #VodafoneAU

• 
  Ky Broome (@KyBroome35) reported 50 minutes ago

  Now almost 5 hours into NBN being out for an unknown reason... Pretty pathetic tbh As such videos of Trade Targets and Team Reveals might be slow and late getting out

• 
  Peter Patrick (@PeterPatri67891) reported 56 minutes ago

  @pikkkkaro The wifi will only improve if the internet connections are better. So the problem is the nbn network cable & fibre optics not the wifi.

• 
  Sally (@SallieBruce) reported 1 hour ago

  @Partisangirl Would the Australian government do a better job? You don’t even have a warning system to send to people’s phones yet. NBN is so bad people have died because they can’t call an ambulance.

• 
  Some Bloke in Oz (@Someozbloke) reported 1 hour ago

  @alreadyfurious @deniseshrivell Ive never had an issue with Starlink and weather...yes latency slowness...i also have had more outages with NBN than starlink.

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 1 hour ago

  @Thejimpenman Ask your serfs to shout you full fibre NBN Jimmy. That was under the Deposed LNP Crime org that ran up $850 additional debt, without creating one cent of legacy assett, whilst claiming to have paid down the existing $150 billion debt that took all prior govts 112 yrs to reach.