NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Ocean Shores, Melbourne, Adelaide, Sydney, Perth, Gold Coast, Brisbane, Toormina, Junee, Portarlington, Geelong, Thirlmere, Hobart, Newcastle and Colac.
| City | Problem Type | Report Time |
|---|---|---|
 Ocean Shores |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
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| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Kate🦋M©
(@Kate3015) reported
More details are expected over the coming days as Labor fleshes out the details of their proposed scheme, which is designed to help with housing affordability – but could actually serve to fuel demand and drive prices higher. Sounds like the NBN. #Auspol #Labor
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Tim Joseph
(@TimJimJoseph) reported
@ABCaustralia is ABCKids down at the moment? I can connect, but when I select a video it refuses to play (on both iPad and Android). Tried both NBN and mobile connections.
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Taz Dare News
(@TasDare) reported
NBN still down in my street):The pH is connected, but I don't really care for working on that all day. So gardens it is!
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AdvanceAustraliansAll
(@advance_all) reported
@crikey_news @MargotSaville An utterly useless PM who was out of his depth, feathered his friends’ nests, gave us half- baked schemes like the copper “it’s cheaper” NBN while wasting millions on unsolicited grants, and did nothing for the greater good of our country. He was never leadership material.
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Davepaxz
(@davepaxz) reported
@DoctorKarl The cost to fix the current mess that our nbn is in will be enormous. 4g/5g is not the answer because those services saturate and slow down once a critical number of users is reached - this was the experience in Japan.
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Revardin
(@revardin) reported
@JulianAndrew63 @davidbewart I’m surprised the NBN isn’t more of an election issue. The LNP spent more to deliver less and now they’re going back to try and fix it.
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Nordic but Nice 🇦🇺 🇪🇪
(@maire19) reported
@wendy_harmer @craigreucassel @NBN_Australia In the Adelaide Hills where the corroded copper wires are over 60 years old and falling off their connections in the street we often wait over 6 weeks for a fix
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Richard Lyons💉💉💉💉😷 Albo for PM. No DM’s
(@Katman1952) reported
So proud of myself, I just got a telescammer to hang up on ME!! Said she was from Telstra NBN with an urgent message about my broadband. I said, which company is my broadband with. Response “oh shut up”…… click….busy tone. I’m so proud. 😎😎😎😎
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Steven Smith
(@gus_mif_2) reported
@RuncibleH If Rudd got back in we'd have world class NBN, Gonski funding public schools appropriately, ets bringing $ into coffers and bringing down emissions, Holden, Ford and Toyota et al still operating in Oz, mitigation re. floods and bushfires, no land clearing to 3rd world levels, etc
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🌏☮🐾Brad ♈🌱💧⚒
(@Mijjy3) reported
@DougCameron51 How much have we overspent on the fraudulent NBN as much of the country languishes with substandard FTTN internet services? How much do we spend every year maintaining this substandard network? $7b is a bargain here!!!
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Jess C 🐝#MJInnocent
(@Cutejess2407) reported
@mully @ToastedShoes Just want to ask what internet service you use? nbn?
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mars1303
(@mars1303) reported
@VWHawkesbury Wow, a useless blast from the past. Went to her with a personal issue, promised the world, heard nothing. Then there was the time she turned up in Windsor to the offical release of Labor’s NBN she and her Lib friends campaigned against.
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Sev Romero
(@sev_romero) reported
@NBN_Australia They did but @NBN_Australia refuses to fix its fault. I'm on the subpar FTTN plus I'm 1.3 km from the node (despite having a node 50m away) and the copper lines are decaying. My family can't do its work and schooling with this broken network.
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Lawrence Finn
(@Hipcatprintery) reported
@GeraldineJanes3 @BobBrace2 @m_mann1 Rural Victoria has atrocious tv reception, mobile reception and a world class nbn that’s slower than a 56k modem. They still charge us the same prices for about 1/5th the service. Such is life…
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Alexandre
(@Iafontaine_) reported
No NBN for 48 hours or so. Something with the network went down in the early hours of this morning. Hoping nbn can rectify the issue.
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Ian
(@LocalReason) reported
@NBN_Australia When will the website be having when the FTTC and FTTP will be rolled out to houses????? NOT INTERESTED IN pitiful FTTN. My work is suffering from this poor excuse for a internet connection. Or do I get Barnaby to write to get a special link to my place?
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Ben Warren
(@plastictree123) reported
@Optus NBN is now entering the 4th day of being down - a n outage is noted on your website but not on the NBN website. Can you please confirm if it's being worked on?
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Brenton Coppick
(@BCoppick) reported
@Benny489 @DoctorKarl They are no longer powering the network anymore as it has all been cutover to the NBN fibre backbone . Thats why Payphones are free. They cant monitor them anymore on digital links. If anything the fuel tanks would be breaking down under the floors
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pcmwilliams
(@pcmwilliams2) reported
@craigreucassel @NBN_Australia NBN exec: I never have any problem with my internet, and when I do they fix it immediately. I don't know what you're talking about, it is like we live in two different worlds. 🤑
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neil small
(@neildsmall) reported
@TheTodayShow Too bad Morrison’s shield only works before an election intermittently, a bit like their NBN !
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Trisha_is_back
(@Trisha_is_Back) reported
Damn NBN down again this morning for mobile phones. Only way i can get messages out is by using portable mobile instead of using nbn- it was down for 12hrs Sunday. An expensive way to get access.
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💧Ron Jones❄
(@RBJRON) reported
@ricklevy67 @ScottMorrisonMP Under Abbott the Federal govt had a TURC which was a very public affair because the MSM and the LNP wanted to damage the ALP and unions. Then there was the NBN raids, and AWU raids. There were no complaints then about prejudging organisations or people. LNP:- It's Poor, poor me
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Sev Romero
(@sev_romero) reported
The internet is so bad in Australia that my speeds decline each year and are slower than what I could get 20 years ago. Thanks to @NBN_Australia
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Darren
(@admiral_31) reported
Hey @iiNet any update on the outage in Burwood East? Been offline since 9am, and I need back up ASAP so I can get at least a bit of work done today. NBN outage page just says "Unplanned Power Outage".
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Fiona Volke
(@v2tigger) reported
@craigreucassel @NBN_Australia Ah, I’m guessing this is the sane nbn of whom I was told “if the box isn’t in situ in the rental you’re moving into, we can’t help you because it’s a min 6mth wait on new boxes” … seems a sensible way of handling it.
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TheTravellingAgro
(@TravellingAgro) reported
@ProfPCDoherty The clean energy bill - fail , asylum seekers policy - fail , nbn - fail .. anything else ?
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Justin Earl Cleveland 🇦🇺🇺🇸
(@JEarlCleveland) reported
@craigreucassel @NBN_Australia The maximum speed I can get is 30mbs despite advertisements that promise "blazing fast speed." The response I get back from the company is effectively the shrug emoji. I can't imagine not having service and seeing this. My sympathies are with you.
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pünïshëd dÏlbërt
(@PunishedDilbert) reported
@decryption imo that's funnier - i mean, they get full control over that network and can set necessary data limits, plus they get way more margin on those services than any nbn connection. if you're complaining someone uses their full 20 gb of mobile data that's an incredible self own.
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Sev Romero
(@sev_romero) reported
@NBN_Australia The fix is simple (shift the node) and only @NBN_Australia can do this. Stop palming this issue off.
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Ihatenicknames
(@ksyd2015) reported
@johnb78 Oh don’t even get me started. Top of the ice berg are builders and states who refuse to connect to the NBN picking a small business fibre operator for their building only giving them monopoly over the essential service of internet access..Yep. It is a thing.