NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Adelaide, Melbourne, Perth, Elizabeth, Baradine, Innisfail, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat and Camden West.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
||
| Sydney |
||
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Alorati
(@PMASydney) reported
@max_au @NBN_Australia Yes the lack of visibility or updates is so frustating.. "unplanned outage' spin for we have no idea whats wrong or when it will be fixed...
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Pleb Capital Management
(@plebcapital) reported
@galumay @AussieBroadband With Telstra on 50 plan. They effectively downgraded me when switched to NBN late last year - was getting 110mbps down on regular cable for the same price. Thinking of switching to Vodafone 100 plan because they’ll bundle it with the businesses mobile plans and is ~40% cheaper.
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stnc
(@stewie4of5) reported
@james_findlay @PSomervilleABC We have a Sony android tv we also have a Baun fromAldi , I fought with it’s shocking picture , motion problems and even worse when it came to dvds. Sony is a dream , only problem is the lousy wifi cable contention courtesy of NBN
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Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
Update: Telstra NBN dropouts - still got problems so reached out to the Telstra chatbot an hour ago - sorry, 1 hour and 2 minutes ago... and no response from a team member yet. At least I'm not on the end of a phone queue like usual.
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Laszlo Heiter
(@laciheiter) reported
@Optus @NBN_Australia thanks for the reply. Your network is a disgrace. Internet is dropping every 5 minutes, if it even can be connected. Just useless and waste of money in te past couple of weeks
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Greg Blue
(@gjblue) reported
@RegionEquality @NBN_Australia Looking at it, optus signal is a bit shakey, Vodafone has Best local signal
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Anthimatter 🕹️
(@anthimatter) reported
@ausretrogamer Oh man. Nothing as bad as that but I am sick to death of missing out on winning bids from people with faster connections than our fantastic, no problems ever, NBN.
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💧🌾🔥🚒⛳️🧸ted sowden - anti fascist
(@sowdented) reported
@redruby17 @iiNet out of interest, has inet said it's the nbn that's the problem?? or do you think the modem is ****??!! l don't blame you for wanting 4g back up!! the nbn not what is cracked up to what it should be!! thanks mal
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Jonathan Poh 🏳️🌈🇲🇾🇦🇺🇵🇹 #blm
(@jpoh) reported
@daveoflynn Was recently back in Australia for 3 months, staying at various Airbnb homes around NSW, and one constant was fairly poor internet speeds, even in places with NBN. In some cases, our Telstra 3G/4G hotspot got better speeds, assuming we got cellular coverage which isn’t a given.
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Harrold Holt
(@f3rr3t) reported
@krunchymoses @rhysam Arbib threw Rudd out. The mining companies never paid the super profit tax. The LNP nobbled the NBN at Murdoch's direction. But because of Rudd we never had a recession. The UK Tories spent a decade culling the worker after their recession. Comrade Kev was the real deal.
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Jye Smith
(@jyesmith) reported
@Telstra She’s made changes being as old as world war 2, so I figure you can make them just as well. Her NBN service is not connecting and the mobile 3G has been capped and she can’t watch Netflix or connect to the WiFi with any reliable speed.
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Nathan
(@looseonions) reported
Could you imagine paying $60 a month for nbn 20? I ******* hate this country sometimes, we could have had blazing fast fibre but we choose this ****.
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Heather Delfs
(@barefootthink) reported
@iiNet there seems to be an unreported outage in our area? Nothing on either IINet or NBN websites but normal troubleshooting to restart not working.
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Anthimatter 🕹️
(@anthimatter) reported
@NBN_Australia Thanks Darren. There's some maintenance going on here in a couple of days so hopefully that will fix some of my dropouts.
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Stu
(@Seklar) reported
@NBN_Australia I have and I've been told that they contacted you. At this stage i've been told it's an internal outage on the NBN Co side of things with no resolution timeframe. It's been over a week now.
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Megan 🏳️🌈👍🌟 1 out of 5 stars
(@FullOGlee1) reported
@BelongAU hi, having nbn and 4g issues in 3782, any idea what's going on?
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Jonathan Oxer
(@jonoxer) reported
@BookSwapSteve @SuperHouseTV I brought down the NBN just to hide my own shame ;-)
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Ruben Schade 🔰
(@Rubenerd) reported
I know it’s a Sunday, but let’s see if this IPoE #NBN service delivered last Wednesday can DHCP this morning. Giddy with optimism!
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Stu
(@Seklar) reported
@NBN_Australia My connection has tanked well below even the lowest speed tier (0.03Mbps upload seriously?) for the last week due to a supposed unspecified outage. Network page doesn't show any outages in my area or for my address. What gives?
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Sameer Charles
(@SameerCharles) reported
Disconnected #NBN crap. Waiting for #Starlink @SpaceX !! Until then, will rely on my phone broadband. Cant wait @elonmusk
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Emma Field
(@SaysEmmaField) reported
@profsarahj Yeah regional mobile network sucks! I’ve permanently got one bar at my house and I’m 10mins from a town that has a RAFF base and is only 2.5 hours from Melb. And some days the wifi is also bad cause the NBN also sucks out here...ah the joys
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Ben Holley
(@parrottrees) reported
from
Melbourne, State of Victoria
Hey @Optus seems like your 4g is having issues and NBN is down in Croydon area as well.
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Ignoble Jim Houghton
(@JimRHoughton) reported
@redruby17 @iiNet Optus has had its issues, but try their hearts out to fix things, and have compensated for NBN outages.
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It's a strange world
(@Itsastrange) reported
@phbarratt We created a msg on the answering machine dealing with tbe frequent topics- NBN, computers working fine, don't have an ATO tax debt & not in the market for solar. Worked a treat, no calls for 12 months.
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BigTedd
(@BigTedd01) reported
@roastchookroll @MrKRudd no that was a great idea , rushing it into service and not thinking it over or legislating it correctly was a very bad idea, kinda like the NBN was poorly thought out also !
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Optus
(@Optus) reported
@ArchieBoubie Hey Archie, just so we are on the same page were you on ADSL (cable) or NBN cable? If you could please send through your service details over on DM, I would be more than happy to take a closer look into it with you -Quade
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Rohan
(@figureoffun86) reported
@TPG_Telecom you are a communications company that can't communicate. I've just spent an hour trying to sort out nbn connection issues only to be stuck on endless transfers. I call back and the connection was so poor I couldn't hear your staff member speak. I want to cancel
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Mark Newton
(@NewtonMark) reported
@tobyallen @max_au @NBN_Australia NBNCo won’t “engage a network technician” to solve an ISP problem though.
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Apatheist
(@OlssonNancy) reported
@phbarratt We have a fixed line for the NBN but have never connected it to an actual telephone. Our message says "This line is not monitored. If you wish to speak to us call our mobiles or write a letter." Who knows what fun calls we have missed.
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Max
(@max_au) reported
you've gotta be impressed that @NBN_Australia can build a network which is so fragile that, within 10km of Sydney city in a suburb of the Inner West, that their services can go down for 20 hours (and counting) without any ETA of resolution.