NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Melbourne, Adelaide, Brisbane, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba, Dubbo, Central Coast and Penola.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Total Blackout | |
| Perth |
Internet | |
| Melbourne |
Total Blackout | |
| Adelaide |
||
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Janni (partially refloated)
(@Notsobzi) reported
@Dr_Rob_Davis Ask Telstra to check your phone pit (and the next one along). Ours flooded every time after rainfall, massive problems, which eventually Telstra admitted was their problem to fix. Might need rewiring. All ok now for us now we’re on NBN.
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RH
(@11gawa) reported
@pieman_78 Three big issues 1 - Murdoch links 2 - Sometimes hard to find which A League game is live 3 - Reliance on hit and miss and rate NBN
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⛧ HYP3R | Chaotic ********
(@hyp3rstrike) reported
@woohootattoo @CaptainEmz The blame doesn't always land squarely at NBN's feet, however. Retail providers are as much at the mercy as they are to blame for fault resolution delays, often because they're not keen to front the costs of incorrect callout fees and the like. Boy, do I have some stories...
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Alex McLeod
(@AlexMcleod8888) reported
@SandroDemaio To all involved in keeping us safe. Ignore the vile RW media & irresponsible RW pollies. Victorians are in awe of your hard work (and we know the NBN & Telstra are ****). You are all greatly appreciated.
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Ann Poots 🇦🇺🇬🇧🏳️⚧️🏳️🌈
(@pootsy01) reported
@Helena_Sindelar Hmmmm. Reminds me of our NBN. Beautiful fibre optics to a stupid green box (node) and then essentially telephone lines to the house. Who in their right mind thought THAT would ever work. Close enough is good enough right?
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Avid Commentator 🇦🇺
(@AvidCommentator) reported
@NBN_Australia My housemate contacted the telecommunications ombudsman to make a formal complaint and we have spoken extensively to our case manager at our provider. Yet I'm still sitting here without internet burning through my limited 4G data just to do my job. 2/2
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Kevin and 140075 others
(@KevinLVo) reported
**** YOU @NBN_Australia **** AM I PAYING FOR?
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Captain Emz
(@CaptainEmz) reported
@hyp3rstrike @woohootattoo Oh I hear what you're saying except at this point it IS an NBN issue. The line from the pit to the house needs to be replaced as it's faulty as hell. The problem is we can't get to NBN without going thru TPG.
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M B
(@MBalia26) reported
@NBN_Australia, why will there be an outage in my area on Tuesday during business hours? The whole of Victoria is locked down and working from home. Isn't the timing just a little bit wrong? Zoom meetings chew up a lot of data. Not good enough... #nbn
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Carl Perez
(@CabMasterCarl) reported
@Bern1009 Kayo is so **** for live sport thought it was my tv but have tried it on much better TVs and NBN connection still an atrocious picture
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marius@mainridge 1
(@mariusmainridg1) reported
@propinqua @Susan29191404 Extending my deepest sympathy , I had years of having to regularly call Telstra faults line, no more since NBN changed provider such a relief service 100 times better
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✫ mei
(@ignpotoroo) reported
**** you nbn actual dogshit internet I swear
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Polar
(@ArchPolar) reported
@Chazzzzzzo @BirnoOCE This actually is reasonable. They probs didn't open the extra 2 lines of NBN so it's stressed to ****.
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Rod
(@rod95267356) reported
@Optus wouldnt ask nbn dig up footpath concrete outside your residence then conveniently dump broken concrete peices in an industrial bag on your private property then denying its was them Also ***** a portable transmiter tower & diesel generator at night in public park Council of cause
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Ian Smith
(@truther2011on) reported
@samanthamaiden @sallymcmanus came up with the ideal plan for Jobkeeper, but like Robodebt, NDIS, NBN, Medicare, Public service, franking credits etc. the LNP wrecking crew were turned loose on it to turn a profit for their GREEDY OVERFED DONORS & MATES & so destroyed the efficacy of the thing.
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Pave Jusup
(@PaveJusup) reported
@Telstra Not getting anywhere with your support. Call centre is closed, chat support is useless. My NBN modem will not connect on DSL.
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Finnigans 💉天有道地有道人无道
(@Thefinnigans) reported
@TPG_Telecom I had some problem few days ago - where internet access was dropping in & out like a jojo. They sent an NBN Techie here yesterday. tested and sort out the problem. Today TPG called back to check, so far so good. Good service, can't complain.
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🔴 LIVE🔴 Markyffekt
(@Markyffekt) reported
@Nexz_Live @NBN_Australia @AussieBroadband Ive been having this issue everyday for the past year I switched over to aussie because i thought it was tpg But its still happening They said nbn standards are so low that it has to be a big fault for them to consider it... I think im gunna call the TIOA
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Nexz
(@Nexz_Live) reported
@Markyffekt @NBN_Australia @AussieBroadband They're usually very good, last time i had that issue i had to record it 3 times a day for a week and send it through to them to forward to NBN to work on it
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Russell Drysdale # IStandbyDan, Louise &Brittany
(@Russputin2) reported
@marquelawyers @Qldaah The most dangerous virus facing Australia, is the Murdoch/Palmer ,LNP puppet Junta. They have ruined or rorted everything from NBN, Climate repair, Health, the Economy, M/D Basin water , now Q Stations & the vax. Great managers, never have been, never will be. Deep in the red.
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PlungerVax
(@plunger007) reported
from
Melbourne, State of Victoria
Any suggestions for NBN provider in inner nth Melbourne? @Optus 5G is fast ... when it works. Which is less and less. I've wasted dozens of hours & $$$ on this **** service which was dodgy from beginning. Think the Nokia modem is the problem. But support is almost non existent
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Dark Matter Zine
(@DarkMatterzine) reported
@Paulz20445090 @ricke1965 @bugwannostra Abbott killed Labor’s NBN as a favour to Murdoch for which Australia will be paying for decades bcos ****** internet kills businesses. Morrison is killing the ABC likewise; handed over ABC’s Asia to Murdoch contract. Imagine our emergency broadcast run by Murdoch. Ppl wud die
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Heath George
(@WDP_HeathGeorge) reported
@shmigel @RoseBJackson Jog on Pete. You asked for examples, she bothered to give them to you. Stop being a time waster. Privatization stinks up & down. If not for privatization of Telecom & the non-compete in the sale act we would have had fiber NBN in the early 2000s.
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Avid Commentator 🇦🇺
(@AvidCommentator) reported
@CarlosSWeiner14 @NBN_Australia It varies, sometimes its great, other times it can get a bit choppy. I do have a backup 4G USB modem which does help fill the gap, but I wouldn't want to rely on it 24/7.
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Rob from Taroona™ ❌
(@Robfromtaroona) reported
What ******** is up with @Foxtel as well as @kayosports ? I have full NBN, full subscriptions and neither is working!
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Craig
(@Sutto2606) reported
@Aussie_BB NBN down in Queanbeyan?
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Jason the sewer 🐀
(@JasonTh46858503) reported
@Mana54419246 @MothershipJLH @SatPaper There's only one reason why it went wrong because of Morrison and the LNP everything they do they fail at crying out loud taken 8 years and still can't get the NBN rollout right everyone that has any common-sense knows the LNP don't produce leaders
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Avid Commentator 🇦🇺
(@AvidCommentator) reported
@NBN_Australia Yeah we've already done that. I waited at home for 3 out of the past 14 days for a technician who never showed, I was later told this was partially due to a strike. On Friday we were told 5 drop outs a day was acceptable & the internet hasn't worked at all since Friday night 1/
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Matthew "Smiffy" Smith Wears A Mask
(@smiffy) reported
@Internode The NBN is fine, fixed wireless is capped at 25Mbps, and can run close to it, but there appear to be capacity issues. I have network experience, and don’t think that we have problems - other than me choosing an underperforming option…
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dicksalad
(@dicksalad4) reported
@Donalexander07 @checktherhyme1 never see enough of it NBN top 15 HH group