NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (76%)
- Wi-fi (10%)
- Total Blackout (6%)
- E-mail (5%)
- Phone (2%)
- TV (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Adelaide, Melbourne, Sydney, Perth, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, Dubbo, Warragul, Windermere, and Port Stephens.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Internet | 1 hour ago |
|
Brisbane
|
Internet | 7 hours ago |
|
Brisbane
|
Internet | 16 hours ago |
|
Adelaide
|
Internet | 24 hours ago |
|
Melbourne
|
Wi-fi | 2 days ago |
|
Sydney
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Aussie Shazza (@shazzadut) reported@VoteLewko @2GB873 I have Boost on my phone. Goes thru the Telstra Network. It was out. My NBN however sailed through no problems with TPG.
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Wal (@wally_waldo83) reported@Batman2242 A big part of our productivity problem is that starting from the 2010's more of our spending now goes to megatech platforms that extract Australian revenue without the old local multiplier. When $100 went to Ford or Holden, a retailer or a local media company, a large portion recycled through local wages, suppliers, property, logistics and tax. Now when $100 goes to a global ad platform, streaming service or cloud provider much more can disappear offshore through IP, reseller fees and related party charges with far less local employment or supplier spend despite the use of infrastructure like NBN and roads. So government keeps importing demand and taxing workers harder to fund services while more private spending leaks offshore to low local footprint platforms. That extraction is not productive for our economy and is increasingly an issue, especially when profits are being offshored and Australian taxpayers are unfairly carrying the burden.
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Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported@sarlils23 History does not support that claim. Quite the reverse actually. You must be on LNPs' nobbled Copper NBN, because your claims & assertions, all apply to the deposed & disgraced, LNP Crime Org, Junta Puppets.😬👋
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Cdbrown (@BrowntownBrew) reported@UrbanHubbard @TheLucidyn @Batman2242 A fibre network was a sound investment. It's the part of the #nbn that's actually profitable. But the libs killed the economics when they tried to reuse the crippled copper. Meanwhile Turnbull was investing in fibre rollouts in Europe
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The Immaculate Deception (@DeceptionImmac) reported@QuentinDempster Good to see you're finally admitting that the NBN was a badly thought out brain fart from day one. And the Gumbyment needed someone like Elon to demonstrate to them the proper way to provide such a service over vast distqances. Good to know.
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Dane Trethowan (@grtdane) reported@TimLooker @ABCaustralia I knew our communications system was down the tube with no stopping it when NBN bought the Copper Wire Network from Telstra and start decommissioning it, we should have had our Copper Network (which served us well) continue to do so along side Fibre etc.
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FML (@jshster) reported@PieNorthern I haven't had a problem in ages... since we upgraded to NBN high speed. Hate to say it but it might be a tech problem. Although I do get it!
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U5321977 (@U5321977) reported@grok @AFP @zerohedge We will see. They now have our government's pre-emptive regulations and one of the world's highest electricity and real estate/construction costs to contend with once we are past the VC craze stage. I am calling bullshit on this. Like car manufacturing, nuclear energy, making green energy products: making anything actually. Or will it just become another government funded boondoggle like NBN. Billions obsoleted by Starlink. Yes lets build massive government funded data centres. I am sure Elon has no counter to that. Nothing stupid like datacenters in orbit. Could data centers in orbit talk to Australia?
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Hayley Katona (@HayleyKatona) reported@Fiances_ We’ve improved the state of every property we’ve rented (built gardens, mostly). But yet, rent goes up and up and up. Currently dealing with a $300 bill for installing an NBN fibre box inside which increases internet speed 10 fold, and the landlord is making us relocate it for the amazing low price of $770 (wants it moved 2 metres down the wall it’s on). Ugh
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Nano is green money🥦 (@alexjohnward) reported@rakeau @ianclarkeAU I have wireless nbn, it's pretty bad but much better than nothing. Starlink would maybe be cheaper and better but I think the price will go up so not switching just yet.
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Harrar Longberry (@HarrarLongberry) reported@BeauGiles You typically use the mobile network as the backup to a wired connection. E.g. at our business the NBN was so unreliable we installed a 4g failover modem, but you need to know they exist & how to configure them. Most people don't have that level of IT know-how.
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Robert Wilson (@RobertW51136192) reported@Slav636 @ianclarkeAU True, but I lived in outer Melbourne all my adult life and we always had awful and expensive internet. I’ve moved even further out now, trying to escape people, and the NBN is life changing. Whether city people should be subsidizing us is a fair debate though
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Mark A (@MarkA5859) reportedI really am angry the LNP rooted the NBN. Now I have to seriously consider Musk’s Starlink for my Internet especially since both Telstra & Optus have & are having issues.
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Kribby 🦊🔥 Soulfire Kitsune (@KribbyVT) reportedWhen my internet stops conking out I will be UNSTOPPABLE… but until then I sit in the corner and sob 🥺 nbn please fix it
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Jonathan Wilson (@jfwfreo) reported@immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)
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captaincook 🇦🇺 e/acc (@a_captaincook) reported@fathamburger @balajis @anwaribrahim Lol, ya NBN is ****, I moved off to Starlink myselves, agree on most counts actually. But why keep Aussies out? allow those who want to also move in. The point of SEZ would be that it would be a siloed regime that is more tax friendly.
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Werner Kasselman (@wernerk_au) reportedTo be fair. The LNP destroyed what we could have had with the NBN. And you’re comparing jellyfish with drongos. These are different solutions for different problems.
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Peter Dewar (@PeterD84508) reported@timritchie It was failed PM John Howard that sold off Telstra to the tax payers that already owned it. A disgraceful act when we also needed to upgrade to the optic fibre network at the same time. The LNP / Foxtel version of the NBN was another disgraceful failure ....
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Gregory Briscoe-Hough (@GBH0100) reported@craigkellyAFEE Malcolm 22b.O results -same as NBN NO BLOODY NETWORK!
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WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported@ianclarkeAU Now explain how Starlink is going to remove the latency of the speed of light to/from LEO and then transmission from ground stations compared to fibre? Max bandwidth Starlink: 310/44mbps (down/up). NBN FTTP: 2Gbps/500Mbps. Wireless/Wifi/Satellite will always be slower.
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Paradoxa (@Paradoxa18) reported@CC68891975 @SistaRuthDOPD those of us who live where the threat is real now face summer without even basic telecommunications 4G's terrible Telstra contractor trying to fix landlines, out for more than a month, agreed VicEmergency requires data on just for alerts no nbn no wifi hope the new system works
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Mitchell Costin (@mitchell_costin) reportedWho else is experiencing **** internet speeds after 7pm? By 10 pm it's almost impossible to get pages to load up and and have a smooth social media experience. Bloody diabolical. I'm on the verge of ditching the NBN and going Starlink. 😠😠
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🇳🇬Inemesit Affia 07037900827................🇳🇬 (@inemesitaffia) reported@edcruzX @cb_doge @Starlink It's cheaper than the NBN solution
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IAN KIRKWOOD (@ianattheherald) reported@strangerous10 @AlanJMitchell_ Yep. And Canberra complaining about the privatised Telstra is like me selling someone a second-hand car and hitching about what the new owners did with it. I’m serious. And we should surely have enough computing power to know now how the sharemarket dabbling went for those “battlers” who bought Telstra shares as encouraged by the privatising PM John Howard. After taxes, accountants, inflation, fees & Telstra’s bad (or deliberate?) policy choices around the National Broadband Network, my guess would be: not that well. And speaking of the NBN, remember the smart nodding and talking heads saying we wouldn’t need this much capacity etc. Be a few archived interviews from that era that will not have aged well. The same equation repeats throughout history. 1. “This is ridiculous” 2. “It has some uses” 3. “We’ve always supported this! What are you talking about.” Progress moves by the death of generations, as much as by technology. My parents hated ATMs. Didn’t trust them. I don’t trust the thing I’m writing this on. Children now will one day look back on such antiquated things as hand-held devices and “wonder how people used something so clumsy”. Etc
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Rakeau (@rakeau) reported@alexjohnward @ianclarkeAU Separate discussion. The comment targeted NBN specifically. It’s wrong to say that NBN = Bad. It’s not that simple.
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Paul Maynard (@pauldotm) reportedThe exisiting tech support could be retained within the NMN preserving that knowledge base and the mobile networks could be better enmeshed with the NBN. Coverage could be better managed.
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peter rowe (@Prowerock1) reported@Martywa467 @VoteLewko @Starlink NBN faults are dealt with via the telcos. After four cancelled appointments by NBN after Telstra said it was an NBN issue ( it was), I bought a Telstra 5G router and threw out the NBN box. I would prefer Starlink but it has a congestion charge in our area of $700.
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Johannes Weissman (@jway1969) reported@Starlink How about Australia has a quarter decent NBN Howard was promised one for 4.5 billion in 2004.. but Liberterians OMG globalist atlas network doesn't support actual capitalism just forced brand buying and interrupting aholed
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The Opinionated Veteran (@the_vocal_one) reported@ianclarkeAU With today's technology, the NBN simply cannot compete with a wireless network like @Starlink, and that is unlikely to change in the foreseeable future... #Starlink has a LOT of advantages; completely replacing fixed networks is not one of them and won't be anytime soon.
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daytona (@daytona7th) reported@tim_blee You would think that if you relied on the mobile network to receive payments then you would have a backup should the particular network fail. Maybe have an Optus or Vodafone SIM card handy or re-route your payment system to the NBN? No sympathy for unprepared businesses.