NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Portarlington, Adelaide, Sydney, Perth, Gold Coast, Brisbane, Geelong, Thirlmere, Hobart, Newcastle, Colac, Canberra, Bowral and Riddell.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Melbourne |
Wi-fi | |
| Portarlington |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Sumi
(@SumiWumi) reported
from
Melbourne, State of Victoria
@Optus really bad NBN service in Toorak the last week !!!!
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Rohan
(@figureoffun86) reported
@TPG_Telecom you are a communications company that can't communicate. I've just spent an hour trying to sort out nbn connection issues only to be stuck on endless transfers. I call back and the connection was so poor I couldn't hear your staff member speak. I want to cancel
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Max
(@max_au) reported
@NBN_Australia The street is down, just to be clear.
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Ajay - ಅಜಯ್
(@AjaySridhara) reported
@NBN_Australia - My sister just moved into an apt and does not have a nbn box. Belong booked the earliest available appointment as March 29. She has a school going kid & with school activities & all it would not be feasible w/out internet for 2 months. Plz help.
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💧Nowun
(@Nowun6) reported
@phbarratt Assuming you are NBN enabled, get an answering machine with a digital display, it will display number calling. If you do not know the number calling don't answer or wait for them to speak. Spammers will hang up as soon as your answering machine answers 99% of the time.
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@DuneHaggar @NBN_Australia Honestly it's breaking my stream is the issue since it doesn't stay stable when it cuts that upload in half.
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Ricky🏄🏼♂️
(@galumay) reported
@plebcapital @AussieBroadband No, because of the way NBN wholesale works, the CVC costs are so high that there is no way an ISP can provide all its customers full speed, all of the time. So they run contention ratios leading to congestion and degraded service. The contention ratios ISPs run vary.
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Ali
(@Ali07291488) reported
@phbarratt When we connected to NBN we had to change our land line number. Have never given this number out as we only use mobiles, but we still get robocalls. How did they get the number?
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@NBN_Australia suddenly back to 38 upload to sydney... how long this gonna last until you force my connection down to 20mbps again?
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Nate86
(@nathanemmanuel8) reported
@TPG_Telecom Or perhaps adsl 2 would be better for me since @NBN_Australia has failed to rectify this issue for the third week. Can i possibly use the existing modem and change plan to adsl2+ today. I need internet up fast
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Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
Update: Telstra NBN dropouts - still got problems so reached out to the Telstra chatbot an hour ago - sorry, 1 hour and 2 minutes ago... and no response from a team member yet. At least I'm not on the end of a phone queue like usual.
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nbn™ Australia
(@NBN_Australia) reported
@supergirl_sass Hi there, nbn is the wholesaler of the network and generally does not make outbound calls, especially in regards to connection orders. Anything to do with connection orders, faults, appointments etc. are managed directly by your service provider. If you need further 1/2
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Regional Equality
(@RegionEquality) reported
@gjblue @NBN_Australia That is a problem. Theoretical max would be 20Mbps and likely the actual cable length in the street is longer. When you are borderline for distance it is really worth checking the wiring under the house.
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@DuneHaggar @NBN_Australia The stream drops to only 2000 bitrate during these moments then back up repeatedly. Wildly unstable.
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Max
(@max_au) reported
@NBN_Australia still no updates. still down.
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Nate86
(@nathanemmanuel8) reported
@NBN_Australia @TPG_Telecom within the last 3 weeks I have lost internet 4 to 5 times, it has affected my work and also my mobile phone data is over due to this. And for some reason there is never an nbn technician on the weekends. I shouldn’t be paying this months bill.
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Jye Smith
(@jyesmith) reported
@Telstra She’s made changes being as old as world war 2, so I figure you can make them just as well. Her NBN service is not connecting and the mobile 3G has been capped and she can’t watch Netflix or connect to the WiFi with any reliable speed.
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Greg Blue
(@gjblue) reported
@RegionEquality @NBN_Australia Have had that done by an nbn tech, removed some old wireing, copper in the street is terrible, some not even in conduit, wires are often exposed when driveways are repaired.
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☕️ an essential vitamin.
(@tobyallen) reported
@NewtonMark @max_au @NBN_Australia NBNs an access network the ISP and rest of the internet are “upstream”
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S M Ashrafur Rahman
(@raf_rahman_058) reported
@BelongAU real estate agent wants NBN technician report so he can ask house owner to arrange technician for internal wiring issue. Can u confirm u hv connected to MDF properly, if it is not internal wiring issue I have to pay for technician. Can u send NBN technician report soon.
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Christopher Lindén
(@Stoffelius) reported
@LadyB83434647 @Shade45 @Eminem What the fuuuck are you smoking! NbN not on peoples radar/mind? GTFOH. And how is Dre on the Eminem hate bandwagon? Haha, wtf
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Pleb Capital Management
(@plebcapital) reported
@galumay @AussieBroadband With Telstra on 50 plan. They effectively downgraded me when switched to NBN late last year - was getting 110mbps down on regular cable for the same price. Thinking of switching to Vodafone 100 plan because they’ll bundle it with the businesses mobile plans and is ~40% cheaper.
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
All the time off due to nbn issues & instability has royally screwed me on twitchs algorithms end... so any support is gonna be very appreciated <3
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Mark Newton
(@NewtonMark) reported
@tobyallen @max_au @NBN_Australia NBNCo won’t “engage a network technician” to solve an ISP problem though.
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Sameer Charles
(@SameerCharles) reported
Disconnected #NBN crap. Waiting for #Starlink @SpaceX !! Until then, will rely on my phone broadband. Cant wait @elonmusk
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Peter Renshaw
(@peterrenshaw) reported
@phbarratt I run a fixed line thru NBN, I block individual numbers at the router. Problem is these jokers use multiple telephone numbers in ranges of endings.
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😷Camybobany. Distance, mask, wash your hands. 😷
(@camybobany) reported
@phbarratt @Bf99Floyd If you don’t use your landline, many don’t but were told they had to have one when NBN was connected 🙄 turn volume down or unplug phone or get landline disconnected if you are able to go without it. We had the same problem for over two years, tried everything, got rid of line.
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TPG
(@TPG_Telecom) reported
@nathanemmanuel8 We note that the engineers detected a fault within the network being controlled by the NBN Co. This means that only NBN technician is allowed to work on this. As such, we rely to their technicians availability and scheduling. [1/2] -Charm
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Buko
(@bukoth) reported
@NBN_Australia I will ask the nbn tech on Thursday when he arrives how the new node building is going which he won’t be doing obviously then I will send these screenshots to the provider to raise the node issue with you as you are willing to be helpful about it. Thanks =)
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em
(@cowlesbian) reported
@NBN_Australia ah sorry! i was being dramatic, the problem solved itself pretty quickly. i appreciate the concern :)