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NBN

NBN service status: outage reports and connection issues

Why is my NBN service not working?

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If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 77% Internet (77%)
  • 11% Wi-fi (11%)
  • 8% Total Blackout (8%)
  • 3% E-mail (3%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Perth, Adelaide, Sydney, Melbourne, Arumpo, Kincumber, Brisbane, Townsville, Wollongong, Dubbo, Croydon, Long Forest, Holmesville, Warragul, and Cairns.

CityProblem TypeReport Time
Perth Internet 1 hour ago
Adelaide E-mail 2 hours ago
Perth Internet 2 hours ago
Perth Internet 2 hours ago
Sydney Wi-fi 5 hours ago
Melbourne Internet 6 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • MattxH
    Matt Henderson (@MattxH) reported

    @BanderaBeau @BikoKonstantin1 @AlboMP It doesnโ€™t work because each government is interested in keeping power that the next government wouldnโ€™t implement the next step. Massive changes like this can only get over the line if the solution is obvious & unanimous. Even then one single government can **** things up eg NBN

  • MenHaveForgot
    MenHaveForgottenGod (@MenHaveForgot) reported

    @news_australian Stick it where it fits Malcolm, and your NBN plan for Australia is a piece of crap.

  • larrikinstreak
    GR (@larrikinstreak) reported

    @robb_j_m NBN is free, the ISP is where the charges are and believe it or not it's customer support is why it costs much. The infrastructure costs are not the big cost.

  • General_Ch4t
    GeneralChat |๐Ÿ๐ŸŒ| Charity Donothon 29th-7th (@General_Ch4t) reported

    OK to explain the reason for missing my own Anniversary stream... basically there was a brief blackout here caused by a transformer blowing and it fried the NBN, so until a technician can come around on Tuesday I have no internet beyond my phone... I will try to make fir it somehow

  • pelli_69
    Pelli69 (@pelli_69) reported

    anyone else with @Optus ? Have spent almost 6 hours with them online today trying to arrange an NBN service for when I move, transferred to numerous different agents only to have them tell me thay cant help me as originally promised. @Telstra here I come

  • whereisaaron
    AaronTheDiver (@whereisaaron) reported

    @cuffs1971 @robb_j_m @NBN_Australia Eh? You're saying, that because Australia has economies of scale, that fibre is more expensive?!? That's upside-down world! NBN has *way* more customers to spread the infra costs over. If anything, fibre should be cheaper in Australia than NZ, surely?

  • 19yma19
    Dr Andrew Meyenn (not MD) (@19yma19) reported

    @TimWilsonMP Lets think: ICAC??, No cuts to ABC/SBS, NBN faster cheaper?? You lot are up to ears in it. The broken promise is at best 25% as it only applies to new builds and you can take the old idea too. Get off the BS cigar mate

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @DWybar2 @robb_j_m @Optus Change providers. Aussie broadband were great in pin pointing the issue, providing all the info to nbn to prove there was an issue and getting it fixed.

  • jazzkat
    Brian Loffler - #SeventhGenerationPrinciple (@jazzkat) reported

    Terrible service from @NBN_Australia One of their field techs accidentally cut off our whole Strata building with a bad telecommunications patch next to the NBN Node. I told the tech (27hours ago) but they went home without fixing it. A Level 2 escalation has yielded nothing. Gr

  • mez_spy
    Mary Spy (@mez_spy) reported

    @AjaxXanthe See if you can get extra mobile data from your provider. We had an NBN issue a couple of years ago & not sorted for more than 2 weeks. We could get additional data on mobiles or a dongle for home

  • Harold36089778
    Harold โ˜ข๏ธ๐Ÿ”ฅ๐Ÿญโš›๏ธ (@Harold36089778) reported

    @MarkoMatvikov Even worse: Labor writes new laws to force super to invest in โ€œbuilding back Ausโ€ like Melb-Syd high speed rail or upgrading NBN. When competition policy allowing global carriers to compete on the Melb-Sydney flight would drive costs down & Starlink is outcompeting NBN today.

  • nigel15026948
    nigel (@nigel15026948) reported

    @news_australian None stuffed NBN. Many farmers still have very little service, look at how much snowy 2 has and is continuing to cost.

  • DanielSMatthews
    ๐‘ซ๐’‚๐’๐’Š๐’†๐’ ๐‘บ๐’„๐’๐’•๐’• ๐‘ด๐’‚๐’•๐’•๐’‰๐’†๐’˜๐’” ๐Ÿ‡ฆ๐Ÿ‡บ (@DanielSMatthews) reported

    @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

  • tatduckum
    Kathy Mewton (@tatduckum) reported

    @thatreviewplace @MarkDiStef You were complaining about the budget not helping housing . It is And if you support ON / LNP you have no right to complain about debt / deficit Your side left Oz with over $1 T debt NDS in crisis Snowy blowout Inland rail , $45 B Robodebt NBN blowout $350 B AUKUS

  • Mac80277103
    Retro MoJo ๐Ÿ‡ฆ๐Ÿ‡บ ๐Ÿงก (@Mac80277103) reported

    @GreenTyler27 Yep, our respective Government's have stunning track records of gross incompetence in the planning and rollout of large infrastructure projects, resulting massive costs overruns paid for by the tax payer. Remember Labor's start the original NBN "fibre to the premises" rollout and its massive unplanned cost overruns? Then along comes the LNP's moronic attempt to cut costs by a change over to a crap "fibre to the node" hook-up and other "hybrid" connection types. We still deal with this high cost to maintain mish-mash today this very day. End result, we've been quietly paying for the dismantling and replacement of the LNP's substandard "FTTN" with "FTTP" as originally planed, and thus, billion's $$$ wasted.

  • FcukGogle
    Follower of fascination (@FcukGogle) reported

    @Ozzytourer The only thing that Labor has done that has worked if fixing the ******* mess they made with the NBN but in typical Labor fashion they want the internet to be censored because of "protecting kids" Well at least there's now an entire generation that'll never vote for the *****.

  • IainRusty
    Rusty (@IainRusty) reported

    @robb_j_m Just signed for Starlink. $49/m for 4 months and $69/m after. **** the NBN

  • Stoxxie
    David Lee (@Stoxxie) reported

    @Liberty_Itch @DavidLeyonhjelm This is an incredibly poor editorial on the NBN. A waste of my time in reading it

  • moresunshine_1
    John Cas (@moresunshine_1) reported

    @Sauronlordking If there is one thing I didn't mind from the ALP that would be the NBN in its original form. Then this idiot came around and mutilated it into his own little mixed up mess. That now has to be unraveled at even more expense!!!

  • Bradstr01
    Brad (@Bradstr01) reported

    @SimonBanksHB โ€œModelling showsโ€ is doing a lot of heavy lifting. Labor modelling also gave us $275 lower power bills, mining tax revenue, a surplus and NBN timelines that never arrived. Publish the assumptions, not just the headline. Young Australians deserve evidence, not spin.

  • theinfradev
    The InfraDev (@theinfradev) reported

    @malimber01 @robb_j_m What are you talking about. The NBN was created from nothing and only cost so much in the end because it was saddled with Telstra's **** copper infra by the libs and had to essentially build it twice.

  • nya_aneko
    AnekoNya~ ๐ŸŒธ๐Ÿณ๏ธโ€โšง๏ธ (@nya_aneko) reported

    @venteaVT My house has starlink, runs at about 160 mbps at best and itโ€™s like 3x faster than the nbn at my parents house, Australian wifi is so bad

  • moresunshine_1
    John Cas (@moresunshine_1) reported

    @Sauronlordking If there is one thing I didn't mind from the ALP that would be the NBN in its original form. Then this idiot came around and mutilated it into his own little mixed up mess. That now has to be unraveled at even more expense!!!

  • ExoticSpice101
    ExoticSpice (@ExoticSpice101) reported

    Iโ€™m thankful I have NBN Fibre but even with that I will never use cloud gaming. why would the local computing die anyway? This AI craze will die quicker than the computer. Phones and laptops still need to be need built. Whatโ€™s going to stop is that PCs will no longer be cheap

  • TheNoisyTrunk
    The Noisy Elephant (@TheNoisyTrunk) reported

    @Goyoubays @bob_parto You are such an uninformed ****** that we'd bet you support One Nation, you dim cooker. The original NBN planned and started by Labor was FTP all the way and was NEVER going to be funded by the telcos, you idiot bath scum ring. The Libs ****** it by changing it with their "Technology Agnostic" prayer using a cobbled together FTN. Go back to bed and fiddle with yourself like you were before you posted your dimwitted, uneducated reply. Take tissues. ******* idiot.

  • julerin8
    Weird Uncle Bob (@julerin8) reported

    @DavePhippen After 8 calls totalling 12 hours to NBN co and Telstra I found the magic key: Just say "Ombudsman" Service person arrived the next day and a new modem the same week.

  • DamnImDeadAgain
    Gibbo (@DamnImDeadAgain) reported

    @news_australian No way he gave a sub par NBN service and every thing that he touches turns to crap

  • ItsMissShorty
    ๐’ฎ๐’ฝโ€๐“‡๐“‰๐“Ž (@ItsMissShorty) reported

    @osborne_sam @robb_j_m Not your reply. Weirdos be replying to me, then blocking me before I can even reply. What in the actual ****? Semantics. I donโ€™t need NBN. Or any kind of home wifi service. My mobile data suffices.

  • msignau
    msau (@msignau) reported

    @robb_j_m This of course ended up driving the total cost of the NBN through the roof as they had to take on copper lines that had not been maintained properly for over a decade & assemble a franken-network copper, fibre & HFC networks that had massive maintenance costs.

  • TreeGreen2933
    Green Tree (@TreeGreen2933) reported

    @robb_j_m I got nothing, NBN has killed all the independent providers that serves my community. I now get about 10mbps max through the mobile network if lucky.