NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (73%)
- Total Blackout (11%)
- Wi-fi (11%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Perth, Adelaide, Sydney, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Internet | 12 hours ago |
|
Melbourne
|
Wi-fi | 12 hours ago |
|
Perth
|
Internet | 13 hours ago |
|
Brisbane
|
Internet | 13 hours ago |
|
Adelaide
|
Internet | 14 hours ago |
|
Perth
|
Internet | 15 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Grant says... I'm allowed to exist, and be hot. (@G_D_Ison_Writer) reportedStill no home internet. Spent a total of 150 mins on the phone to the ISP over two days.. One doesn't know what the other is doing. Apparently a new modem has been sent. Apparently. NBN tech dude did nothing this morning. My phone as a hotspot is slow as. @Telstra @NBN_Australia
-
GourmetMale - we had 19 months (@GourmetMale) reported@johnb78 4x. Or, the number of times I’ve had an NBN outage in the two months I’ve been back home.
-
Hambo (@stinhambo) reported@ScottRhodie There should be billboards reminding people every day about how much money LNP are pissing up the wall on piss poor implementations - JobSeeker, NBN, RoboDebt etc etc. Voters care about money apparently so make it all about that.
-
NRL Guru (@guru_nrl) reported@mim4m @david89293299 @abcnews It isn't ineptitude. That hides the truth of ultra capitalist dogma. Look at NBN. It was a no-brainer: build a fibre network for a digital future. But where in that common sense is the suggestion that, after taxes build the ONLY network we should then let retailers profit?
-
Ayksee (@ayksee) reported@NBN_Australia I have had over 30 days of intermittent outages everyday. I've had 6 nbn visits and 1 @TPG_Telecom visit today. Each of you say its the others issue. HELP @NBN_Australia frustrating it hasn't been fixed after all these times...
-
Tara #SaveSense8 #doublevaxxed 20/9/21 (@Aussietranstara) reportedYeah our @NBN_Australia is back up, totally awesome, we tried failing over to our 4G however corporate security policy made that impossible. I am talking to my ISP about getting NBN to inspect the pits our line passes over. Those pits have a history of water problems
-
Darren 'Doc' Robinson [MVP] (@darrenjrobinson) reported@simonwaight @TPG_Telecom @NBN_Australia You know when they say that when you switch to the NBN you can't switch back? Well after being on the NBN for a month with ****** service I'm back on Bigpond Cable. Again such a cluste#&$*)#$*
-
detox (@detoxzr) reported@MidgAU exactly telstra came through for me and nbn didnt do ****
-
thepaintedeasel (@thepaintedease1) reportedWell, the NBN has been an expensive(when it was supposed to be a less expensive substitute) let-down for our clever country... talk about repenting at leisure... while you wait... and wait...
-
Jarrod (@jarrod1975) reported@DangerousDaveW Yes, I was listening via my laptop. Maybe there was a problem with the stream, or could have just been a NBN issue. Dangerous, I thought it was strange. Anyway, have a good night.
-
Optus (@Optus) reported@cramsay1976 Our Network Team has identified some NBN Issues in the area. We do apologize for the network disruptions. Please send us a DM if you are after some further assistance. Kristy (1/2)
-
Adam (@kels_316) reportedLol ok once again it’s been escalated to NBN and mysteriously started working again. This time I’m calling the help desk while it’s working.
-
FreoLou⚓🤘🛫⚖️ (@FreoLou) reportedReceived a letter from Telstra containing a refund cheque. I cannot work out if it is a scam or some sort (not sure how) or that I was one of the 50,000 customers it was made to refund for slow NBN.
-
mat (@mateoyoyo) reported@TonyHWindsor @MrKRudd @TurnbullMalcolm Scumo is the worst but Turnbull killed the NBN and cost us twice the original 34 billion budget when we pull out the copper/nodes and do fibre as was originally planned He doesn't get a pass because scumo is so gross
-
Russell Taylor 🏳️🌈 (@rtaylor_4) reported@NBN_Australia Hi, when is the Tech Choice Program for a group opening up. I feel closing this and only having an individual premises is a massive money making scheme more than an “intricacy” issue. NBN FW is dog 💩.
-
Simon Waight (@simonwaight) reportedSo, email from @TPG_Telecom telling me they are halving my @NBN_Australia upload speed (20 down from 40) for no good reason and that I’ll pay the same! What **** is this? I get 39 up almost all the time! Time for a change. Complete and utter bullshit.
-
Aussie Broadband (@Aussie_BB) reported@ayksee @e_andj @TPG_Telecom Hey! It really depends - it could be an NBN issue, I would suggest you do a little investigation first with NBN (you may need to run some tests with TPG) and then if you still want to make the switch over to us, give us a ring on 1300 880 905! :) - Lizzie
-
Adam (@kels_316) reported@erfbeeass They’ve been helpful, it’s an NBN issue but they keep canceling the appointment to come out. They are totally ****. When the dude does turn up he’s getting both barrels.
-
Tara #SaveSense8 #doublevaxxed 20/9/21 (@Aussietranstara) reported@NBN_Australia Do you know how hard it is for us to trouble shoot your network when it is a black box. I have asked my ISP for you to do a cable inspection.
-
Brian Cornford (@BrianCornford) reported@Scottludlam But this government is all about choice. So we ended up with a choice between a **** NBN or nothing.
-
Simon Waight (@simonwaight) reportedSurely there is a massive market for a top grade NBN modem that doesn’t include wifi and all that other **** that they come with? What are the cool kids using?
-
layzieboy_666 (@Layzieboy6) reported@NBN_Australia hi was just wondering do your technicians use out dated navigation tools? I have been waiting since the 27/10/21 to be connected and my provider is telling me the issue is you can’t find my address.
-
Tara #SaveSense8 #doublevaxxed 20/9/21 (@Aussietranstara) reported@Ausgrid has just let me know why @NBN_Australia has failed, fyi @DodoAustralia there is a blackout on the other side of town and nbn nodes connected to each other in a circular arrangement however nbn nodes fail to bypass the failed node so it pulls down the entire ring.
-
CDL's hellscape (@CHellscape) reported1:**** SCHOOL 2:**** TELSTRA 3:**** HP 4:**** NBN
-
Gerard Waldron (@GerardWaldron1) reported@cheryl_kernot I’m surprised the LNP hasn’t received more criticism over the performance of the NBN. Labor initiated national infrastructure project had a budget of $30bn? LNP said it was too expensive and we didn’t need fibre to the premises. Rubbish service thru Covid, an LNP cost reduction!
-
Adam (@kels_316) reported@joelpmichael yeah and perfectly coincided with me being on the phone to ABB and them escalating the issue to NBN again
-
🎅 The Santa Waiter 🎅 (@joelpmichael) reported@kels_316 Just throw $10k at NBN and ask for the good **** (FTTP upgrade via the “technology choice program”)
-
Tahlia (@Tahliabrah) reported@BelongAU quick question. Why is my nbn not working when it says there are no outages in my area?
-
Stacheltier (@czhedgehog) reported@johnb78 My ADSL is broken and Telstra too stupid to fix, so we are happily sitting on our 4G connection, way better as neighbours nbn, can see the tower from my deck 🥳 will get a 5g router now i think.
-
Tim Rust (@tim_rust) reported@kels_316 @erfbeeass I had problems with a FTTC service not synching (after working ok). The nbn tech found it was the double jumper hadn't been removed after cutover from the old dslam