NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Connewarre, Sydney, Brisbane, Adelaide, Melbourne, Mile Bridge, Sunshine Coast, Perth, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Connewarre |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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SL St Clair
(@StephenLStClai1) reported
@FitzalanOscar @RoadknightThe trouble is they are all the same. AussieBB said our average night time speed should be 66mps but we are lucky to get anywhere near that at any time. They all just shrug there shoulders and blame NBN. Telstra is now just a reseller like all the rest.
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Ian Ollier
(@IanOllier) reported
@NBN_Australia Hi, NBN has been down in our part of Springwood Qld for 2 days now, what's happening and when will it be back? Foxtel know nothing (not surprisingly)!
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Dunnymeister NEXT WAVE
(@Dunnymeister) reported
Five utility outages in less than 30 days. Power is out today, NBN went down two days ago… power was out 2nd August, NBN went down 27 July, water went out 23rd July…
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The real The_Tony 💉💉💉💉
(@the_tony) reported
@LisaB_29 That nbn number is amazing. Is that the old cable TV network or proper NBN and paying for that speed (if it's not too rude to ask).
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Andrew Debono
(@andrewdebono2) reported
@Telstra NBN, trying to watch 1 stream, no problem me else in the house is using any devices.
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Brad Morton
(@mortbrad) reported
@PRGuy17 Well because of the awful solution by the NBN my last 4 rental properties have not offered better than ADSL speeds, and one of them was 2km from Sydney CBD!
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Optus
(@Optus) reported
@mtkatatsumuri We apologise for any confusion. So I get a better understanding to be able to assist you, please confirm if this fault is related to the NBN or mobile data service. Please send us a DM with more information. - Tigs
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yawns 💤
(@yaawns) reported
nbn outage *shakes fist*
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Jon Doe
(@Jondoenotmyname) reported
Only Australia could come up with something as pathetic as the #NBN Everytime I look at my PAYG tax on my payslip I ponder WTF!? Whichever Party can give me First World Internet speeds and reliability will have my vote for the rest of my life! #auspol
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Mac Smith
(@MacDSmith3) reported
@Natasha57932694 @MatthewGuyMP Tampering with a big-build project midway, to solve an unrelated policy or budget problem, is tantamount to vandalism. Look what Abbott did to the NBN. Telling the voters that they have to choose between trains and hospitals is plain wrong.
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Noblesse Oblige
(@tenbobargument) reported
@RoadknightThe I had same problem with @TPG when they moved me to wireless. Although they tried to fix, my "case" went round & round from Dept to dept for 3 months before returning to original NBN. I permanently lost home phone # & 3 months dependable comms in process.
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Gail Wilson
(@GailWilson6) reported
@PRGuy17 @RandaltsRandal Do it once and do it right, to quote Tony Windsor. The Libs stuffed the NBN rollout with dodgy plans, outdated tech and delivered a 2nd rate service. Guy will do the same with Vic infrastructure. Dodgy plans, deals for mates and a 2nd rate EW link instead of the rail loop.
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Andrew
(@AndrewAJH) reported
@Beverley_VP @ShiannonC It's definitely getting worse, in the last day or so I have had my "daughter" with her new phone, lovely girls wanting to be friends, VISA/Mastercard department, NBN errors, unpaid LINKT tolls, undelivered parcels ...... So annoying.
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Garpps ！！
(@TheGrapesInc) reported
>nbn technician coming to my house to fix **** was apparently cancelled by me these ******* pajeets man
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💧Elizabeth Marr
(@JmarrMarr) reported
@PRGuy17 The idiot Abbott from the insular peninsular did think we didn’t need the real NBN, that the crap substitute would do, that’s due to his innate narrow mind but there was also a command from his masters to kill the real NBN, that was part of the deal to become PM
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UNCLE CHOP CHOP - On Worimi Land
(@UncleChopperRIP) reported
@Judith54Nunn Why do the LNP sabotage future industries, by stuffing the NBN & fighting against renewables? They stupidly held on to investments in industries of the past! They need RWNJs to help recoup their money. They don’t care about RWNJs or even their own decedents!!
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Neil Way
(@neiljway) reported
@prestontowers Disappointed but not surprised the “progressive” paper has gone down this rabbit hole. It’s long term thinking for a nation lacking much of it. Same thing happened with the early NBN rollout and gave the oxygen for the crap we ended up with
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Mervi R
(@maryran92978455) reported
@davidkersten We in the bush, a mere 4 kms from the town centre, got the pathetic fixed wireless version of NBN, despite fibre optic cables, both Optus and Telstra, running past the properties. We refused to connect to the slow NBN and kept our copper ADSL. Townsfolk got fibre to premises.
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Jet
(@Jet95004762) reported
@PRGuy17 As for the NBN, Abbott may not have prevented the NBN but he did succeed in sabotaging what it was meant to be. We still have a terrible network quality by world standards. Even some 'developing world's countries do better.
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Lisa B
(@LisaB_29) reported
@the_tony It’s proper NBN and we pay for that speed as my 20yo is a gamer. Costs us a bomb, about $90 per month, but we are all streaming and he games most nights and touch wood, no major issues.
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R V A
(@R_V_A_revive) reported
@bradley_kellett Similar to their stupid NBN planning. Non existent.
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Mango is Klingon
(@BiZathras) reported
@OneRoseyMia @NBN_Australia Urgh that sucks. I'm just watching the earlier live stream now and that's going to be sad to see. 😕
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Ian Ollier
(@IanOllier) reported
@NBN_Australia Your status site shows that you have an unplanned outage, I'm sure someone at @NBN_Australia must know what the issue is and when it will be fixed! I have to work tomorrow and need the net!
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Arron
(@Arronkt) reported
from
Westfield, State of Western Australia
@WhistleOut_AU I was so happy with my NBN service I signed up for Starlink as soon as it became available. I live 10minutes (by car) from the Perth cbd and the NBN was ordinary as well as the asdl service before that. Starlink works , NBN & the service before that had to rely on old copper.
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Winston Appleyard 🌈
(@WAppleyard) reported
@ianclarkeAU @PRGuy17 Tony Abbott said much the same thing about the NBN. Now we have a **** internet that we have to spend even more on to fix.
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Monte
(@_leszek_) reported
@Tshukud12426477 And that slow internet speed is AFTER Australia's $120 billion NBN upgrade. 🤔
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Joe Monday
(@JoeMonday42) reported
@PRGuy17 NBN was a brain fart that should never have been started…
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Pete
(@VK3TBN) reported
@Mvfcarsenal @PRGuy17 The main reason was that Murdoch needed time to migrate from Foxtel and cable and Satellite slow speed, to high speed internet so harpooned the NBN, so Netflix and others wouldn’t be too far in front of Foxtel/Binge..
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Jim ozbod
(@grahamosborn10) reported
@PRGuy17 @barbvee The damage Abbott & Hockey did in a very sort time in office put Australia back decades if not forever. The NBN, destruction of the car industry & cancelling even modest action on climate was not just moronic it was criminal. Hopefully one day they’ll be held to account.
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Andrew Debono
(@andrewdebono2) reported
@Telstra Nbn No one else in the house is using any devices, very very poor