NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Gold Coast, Melbourne, Perth, Brisbane, Adelaide, Toormina, Junee, Portarlington, Geelong, Thirlmere, Hobart, Newcastle, Colac and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Gold Coast |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Knaggs
(@PaulKnaggs) reported
@CurseHadrians @Steve_Cooke @lmharpin I took NBN down because as you say the guy who runs the Facebook page is writing ****. I have never ever said I would vote communist lol you say (apart from treating women like **** that is) that's a bit of a wild accusation lol
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LEVINS
(@levdawg) reported
@Telstra I’ve been trying to resolve an issue with my NBN box timing out for over a week. I’ve had to explain my problem to 10 different people over your support messaging service and it take hours to get a reply. This is ‘gold member support’. Is there a better way to get help?
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SusBoySlim
(@PervyPimp) reported
@Mark72160129 @PhilFromFlem @AlboMP Oh look it's the idiot that does know the cost of the NBN
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Tay ✌🏾️✨
(@littletaysimo) reported
@AudreyandSadie oh god! that sucks. it's been a whole ordeal every step of trying to get nbn. 😒 and it's not any better once you have it??
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Mitcho 🎬
(@MitchGames247) reported
NBN was meant to be fixed yesterday and the technician legit never rocked up. Love that.
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𝔽𝕜𝕟𝕆𝕨𝕖𝕟
(@owenmechs) reported
@cuhzeee @NBN_Australia unlucky, im with telstra for like 100 a month and i get 80 down and 5 up
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Mathew Taylor
(@LordPhantom) reported
The problem with @NBN_Australia is nobody is held accountable. They make appointments, send you SCREEN LONG SMS messages and them simply DO NOT TURN UP.
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Comrade Weez
(@weezmgk) reported
@iiNet You're right, it is a consequential loss- to a disabled pensioner. $50 is more than a week's grocery spend for me. Every time the NBN box dies, that's $25 out of my pocket. Suggest you run this up to customer relations, or I will.
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𝔽𝕜𝕟𝕆𝕨𝕖𝕟
(@owenmechs) reported
@cuhzeee @NBN_Australia jeez and i thought mine was bad
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cuzzy
(@cuhzeee) reported
nbn is the shittest company been on 5000ms for 2 weeks straight no one pays $80+ a month to have to resort to using their mobile data just so they can access the internet **** company n3k up @NBN_Australia
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nbn™ Australia
(@NBN_Australia) reported
@LordPhantom This is disappointing to hear, Mathew. I'd be annoyed too, if you haven't already, please reach out to your service provider as they'll be able to directly follow this up with our nbn support team. (This team is only contactable by service providers) 1/2
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🐬Alis🐬
(@BonBon_Anime) reported
@NBN_Australia nbn been down since 5am and I'm still not being able to connect to it.
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Matthew Moyle-Croft
(@moylecroft) reported
@NBN_Australia See DM - I think whoever entered the outage notice didn't read the power company's notice properly.
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imluigifn
(@imluigifn) reported
@cuhzeee @NBN_Australia is NBN a company or a government **** idk
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Matthew Moyle-Croft
(@moylecroft) reported
@NBN_Australia I know you'll just teflon this to the RSP, but have to ask - why are you scheduling an outage during 7.30pm to 11pm? This doesn't feel like a "customer friendly time".
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Tracey 🌏🔥💔😭💧🐨🌱🏳️🌈 🚲
(@traceanalysis) reported
Our internet (NBN fttn) went out night bf last. Reported to ISP (Exetel) y'day morning. Best they can come up with (after nagging with another phone call today) is a technician visit one week from today. Is this how bad it's got these days?
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Hecco the Dolphin
(@SuperTaliaDX) reported
I swear the point of NBN speed tiers was to make it so that ISPs offered fewer different (and confusing) tiers of service. Now I’m seeing some ISPs advertising an “NBN Standard” service (which is a proper NBN tier), but then limiting it to a slower speed and making it cheaper?
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Mitch Nicholls
(@mitchnicholls) reported
My internet keeps dropping since yesterday. Had to rebook the NBN appointment as I got excited when it magically worked again last night. Enjoyed seeing that in the event of it going down, somehow my smart rgb lighting on my deck turned on at 1am. Guess the possums had a party!
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peter
(@PeterPreeve) reported
Living on the manly end of the northern beaches is fantastic unless you have fttc as every damn storm knocks out your NBN modem. However NBN ( No Bloody Network) don't want to talk to you the property owner suck eggs instead #belong #auspol
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Beendoon
(@theHibeez) reported
And @Telstra , what's the point of 4g back up when NBN is down if the 4g is down as well?
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Rob McGuire
(@RobQlder) reported
@BullsNationOZ hell yeah, this is Australia of course we have TV. Get it right it's the internet that is trash! Thank you NBN🤬 Oh how terrible it must be for you Mike to live a sunny rural lifestyle, oh the humanity
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eeds
(@EdanCockerell) reported
Seriously @Foxtel waiting 1 week to see if the issue resolves itself before escalating a case to @NBN_Australia is not conducive to making happy customers that recommend you services to others 🙄🤨😡
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Intermernet
(@Intermernet) reported
@chewxy Hi, as your internet is down, we thought we'd provide you with instructions on how to rectify the situation via the internet. NBN support.
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•
(@jon_thon) reported
@Aussie_BB outage in Kambah ACT 2902? NBN site says nothing but my net has died
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TPG
(@TPG_Telecom) reported
@itaintfacebook Hi Dean, the Speed Boost is given to eligible NBN HFC & FTTP customers to uplift their speed to Superfast or Ultrafast speeds. We will inform the customer by email & SMS when their speed gift begins and again when it ends. -Ahra
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Ms Anne Thropé
(@TinyButMighty17) reported
from
Sydney, State of New South Wales
@Wolfie_Rankin I found I was using phone data more than my home internet because my NBN would be down so frequently
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Ashish Jain
(@ajmxjain) reported
@NBN_Australia Hi, any update on this issue? Br Ash
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Tay ✌🏾️✨
(@littletaysimo) reported
I ******* hate the nbn. like, cancelled my appointment but didn't even inform me?? and how was i supposed to know asking if i can reschedule would automatically cancel the apptmnt?! i'm missing a ******* funeral because i was told if i rescheduled, i wouldn't get nbn til july!
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Lavender Bear
(@LavenderBear18) reported
@NBN_Australia @Mondyboy Still no updates for the outage in Caulfield 10 hours later...and zero information available on your website
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Lance Beggs
(@LanceBeggs) reported
@BenjiRolls_ I'm hoping Starlink (or something similar) can very soon save us from this NBN crap.