NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Wi-fi (11%)
-
Total Blackout (10%)
-
E-mail (4%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Melbourne, Sydney, Adelaide, Brisbane, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba, Dubbo, Central Coast and Penola.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
BenMiles
(@benjmiles) reported
@Aussie_BB Hi Lizzie. I did that and an NBN ... I can't call them engineers as that would be an insult to engineers was supposed to come out yesterday to fix the damage the engineer that came out on Monday caused. Looks like they balled it up. No surprises there.
-
big frog from runescape
(@tubapocalypse) reported
@raikrul Great about the speed, and hopefully it doesn't come to that and NBN can sort their **** out. So frustrating!!
-
Joe Monday
(@JoeMonday42) reported
@Diliboy0 @harrishfg @Trixie_Boo Pink batts… NBN… GFC… over the past two decades Labor has been a disaster for Australia… worst at State level where the development of much needed new enterprises has been deliberately undermined…
-
Jason Copland
(@jasondcopland) reported
@GreenJ @Telstra @NBN_Australia Telstra let us know that NBN fibre to the house was now possible for us. Woo hoo. While the speeds can be faster at times, I am very much over the "Dad, the internet is not working" shout outs. I am neither an IT fixit fellow, nor customer service at Telstra/NBN.
-
wazza_gc
(@WazzaGc) reported
@AintLeft And the Rudd Gillard Rudd years were squeaky clean. Craig Thomson. Garrett pink batts. Under scoped and under costed NBN just to get votes, then Conroy goes to ground. I get tired of this holier than thou crap.
-
Fíriel Olorindë
(@evenstar) reported
(my family literally used a local ISP since OneTel collapsed and they were the BOMB. they still are and I miss their service. we had to switch to iPringles because of the disaster that is the NBN. disasters all 'round!)
-
Aussie Broadband
(@Aussie_BB) reported
@_KangaWho @NBN_Australia Unfortunately it's very common for outages to affect some and not all services in a particular area, to tell if an outage is impacting your service and then troubleshoot accordingly if not, we would need for you to get in touch. You can also contact via live chat on our website.
-
🦘 Jason
(@_KangaWho) reported
@Aussie_BB @NBN_Australia I'm pretty sure you see POIs and know if an area/suburb is down. Also, I did call at 5:44pm and the wait time was 82mins, so I requested a call back, which I haven't received.
-
Catherine (Cate/Cat) Perry ♿️
(@CatPurry9) reported
Trying to upload to youtube. NBN is so slow tonight, it'll take nearly 2 hours to upload a 7 minute video. Pass.
-
Optus
(@Optus) reported
@BarelyHumanoid I'm sorry to hear about the issues with your NBN service, could you DM us your complete address so we can take a look? -Iz
-
BenMiles
(@benjmiles) reported
@Aussie_BB Hi Lizzie. I did that and an NBN ... I can't call them engineers as that would be an insult to engineers was supposed to come out yesterday to fix the damage the engineer that came out on Monday caused. Looks like they screwed it up. No surprises there.
-
Clint Carey
(@ClintCarey) reported
@Telstra trying to get support with my NBN being down.. after running the automated diagnostics and sitting in wait for hours still cant get consistent replies from tech support
-
Tracey Coulton
(@TraceyCoulton) reported
@andy_penn @Telstra Hey Andy - me again. Still no NBN at my house from 19 Dec 2021. Still paying for it. No urgency to fix it from Jo customer service person. When will it be reconnected.
-
Ron Ruys AMIEAust
(@RonRuys2) reported
@Trisha_is_Back @camerondickqld NBN we spend billions on fibre network so I can get same 7mb/s I had on ADSL Just less reliable But someone made money from that plan
-
Barely Humanoid
(@BarelyHumanoid) reported
Hey. @Optus Does it take a week to investigate a fault in your nbn service??? This is some pretty ******* pathetic service right now.
-
Mark Randall
(@tertius_keen) reported
@Telstra With the new development of 117 dwellings down the road I don't think you have or will upgrade the infrastructure to cope with this as I do not think developers have to pay you or the NBN to deliver to the site as already existing, but needs upgrading, bandwidth.
-
Duncan🍻Reece
(@Duncan__Reece) reported
@Diliboy0 @harrishfg @Trixie_Boo Compulsory super is a rort. NDIS is a rort. NBN doesn't work. Medicare is good. You got 1 out of 4 there.
-
Joanna Mendelssohn
(@oldlillipilli) reported
@GreenJ @Telstra @NBN_Australia I had the same problem – until I dumped Telstra
-
#MasksInSchools Dr Noor Bari
(@NjbBari3) reported
Of course, now the NBN is broken. Every time it rains… Suits my mood…
-
Grant Jennings
(@Grug_7) reported
@superloopnet after an 1hr on hold, call centre is now closed. Only recently joined and so far not the greatest service. After a storm in Brisbane my internet has been down since 3pm. Red flashing light on the NBN router plus clicking. NBN website says no fault 😓
-
Mark Randall
(@tertius_keen) reported
@Telstra 8 years of frustration here. Currently NBN and backup internet service crap, 4.31 Mbps upload on the back dongle Wifi. If there was a disruption or slowing of the service you would think that you would send a bulk message to peoples phones to advise fault and fix?
-
Duncan🍻Reece
(@Duncan__Reece) reported
@Diliboy0 @harrishfg @Trixie_Boo Compulsory super, like tax, is theft. Except tax goes to paying for things I use so it has a use. NDIS is being rorted, like everything the government funds. It is government funded privatisation. You a fan of privatisation? NBN still doesn't work, even if the other mob get in.
-
jonathan green 💉💉💉
(@GreenJ) reported
for almost two years now working from home ... and i have put up with the several times a day momentary @Telstra @NBN_Australia outages that trip out vpns and interrupt processes. But, you know what... i am now totally. fng. over it.
-
MARTY🧣
(@martyps) reported
@Balkanite87 Honestly I think it’s just my area having poor NBN. How much do you pay there?
-
Trisha_is_back
(@Trisha_is_Back) reported
@NBN_Australia I've been dealing with Telstra via DMs on Twitter because I had so much trouble with the calls I made last night
-
Trisha_is_back
(@Trisha_is_Back) reported
@NBN_Australia I never lost power... just lost the NBN - no lights at all on the nbn box. I rebooted when the internet connection "died" ensured the connection but not a green light (or any light) showing on the nbn box
-
Sean
(@TonkaTruckArgo) reported
Hey! @NBN_Australia don't want to take you away from the lego team building meetings and parties, but can you kinda just get on with building the network? I.e Gunning NSW still relying in on satellite, can't even get adsl from @Telstra
-
John
(@John47678748) reported
@MettaBhavana1 Al the LNP ever does is cut from the poor and vulnerable to give to the rich. They don't understand the concept of doing things right in the first place saves lots of money and time. Case in point, NBN. To name but one. Slomo has plenty for rich friends, and they pay no tax.
-
Optus
(@Optus) reported
@markjbhansen Thanks for checking in with us this morning. NBN is still working hard on getting the network back up as soon as possible. We have not been given an ETA yet this morning. Apologies for the network disruptions. Kristy (1/2)
-
Trisha_is_back
(@Trisha_is_Back) reported
@Telstra after spending almost an hour on the phone to your tech support yesterday my NBN has died.. initially had some cover but I cant get any tech support until the 9th Feb. Only reason I can get this msg to you is via a mobile broadband so no TV at all today sick kids