NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (10%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (2%)
• TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Adelaide, Perth, Melbourne, Brisbane, Windermere, Port Stephens, Long Forest, Arumpo, Cairns, Upper Caboollure, Hobart, Newcastle, Mackay, and Kincumber.

City	Problem Type	Report Time
Sydney	Internet	29 minutes ago
Adelaide	Internet	9 hours ago
Sydney	Internet	12 hours ago
Adelaide	Total Blackout	12 hours ago
Sydney	TV	13 hours ago
Sydney	Internet	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Opinionated Veteran (@the_vocal_one) reported 2 minutes ago

  @ianclarkeAU With today's technology, the NBN simply cannot compete with a wireless network like @Starlink, and that is unlikely to change in the foreseeable future... #Starlink has a LOT of advantages; completely replacing fixed networks is not one of them and won't be anytime soon.

• 
  BanjoT (@BanjoT17) reported 6 minutes ago

  Black friends I served with in the military told me to watch out for *******. Being from Idaho I said it was a derogatory term for them wasn’t it? No, ******* are violent, irresponsible, parasites causing all the problems, stay away from them. One of them, Levi, always said NBN, ******* be ******* when there was trouble. I just listed to a couple of black females just as tired as the rest of us but threatening to orhanize against them.

• 
  Ticcer 🇦🇺🇳🇿🇬🇧🇷🇺 (@Ticcer) reported 9 minutes ago

  @KatyKray73 Weirdly, Rudd's original NBN plan was way better... Fiber to the curb. Turncoat came in and said it was better to have a mix of technologies... as if incompatibility issues between different technologies never existed. It was idiotic! At the time, it was clear to me that he did that because he wanted to claim some of the expected glory of the network for himself, and to snub Labor.

• 
  Aussie Shazza (@shazzadut) reported 14 minutes ago

  @VoteLewko @2GB873 I have Boost on my phone. Goes thru the Telstra Network. It was out. My NBN however sailed through no problems with TPG.

• 
  Andrew (@asphotos) reported 16 minutes ago

  You’re not trying to do remote IT support to the mother in law on their stupidly slow 12/1mbps NBN FTTC plan 4hrs drive away and it keeps dropping you out? Sad! **ARGHHH

• 
  Nicholas Gilbert (@gilbongw) reported 17 minutes ago

  @AlboMP @narendramodi Operating 7/11 stores, NBN linesmen and service stations. Hey but what about your electrict vehicles as you put it? You buy everythink from China, that’s a bit unfair to Indja.

• 
  N8 (@nathane10422899) reported 18 minutes ago

  @NBN_Australia Your DM is a generic email with no actual solutions for our issue at The Valley Plaza Shopping Centre Half the tenants have no internet including centre management…what are you going to do to improve the business continuity for the shopping centre ?

• 
  Wobb & Ro-Ro 🔞 are currently Quack-tastic!! (@WobbandRoRo) reported 20 minutes ago

  Yeah idk wtf is goin on dude. The NBN and/or Vodafone have been having the hugest ****** issues lately.

• 
  Hobbie (@Hobbie4C) reported 21 minutes ago

  @VoteLewko @Starlink Govt/Telcos/NBN spent billuons of taxpayer dollars to build a rubbish service. Starlink does way better at zero taxpayer expense. So government response to this is to spend more dollars on their unworkable rubbish. I can't think of a better argument why big government needs to go

• 
  Umai NUTTERS (@Umai_NUTTERS) reported 24 minutes ago

  Was going to shock those who wondered why ive been offline for a month after the last internet issue and go New Financial Year New Stream, but alas the weather decided it was going to flood where the NBN lines run. I can download... just, upload is dreadful so RIP

• 
  Annoyingly Right (@laughingconser1) reported 25 minutes ago

  @GregMarSci I assume you are referring to those educated under the Gillard national curriculum. Is there any part of government that has not been ****** up by Labor? What is worse is a LNP too cowardly to fix ****-shows like Education, NDIS, NBN, Indigenous affairs.....the list just goes on.

• 
  peter rowe (@Prowerock1) reported 27 minutes ago

  @Martywa467 @VoteLewko @Starlink NBN faults are dealt with via the telcos. After four cancelled appointments by NBN after Telstra said it was an NBN issue ( it was), I bought a Telstra 5G router and threw out the NBN box. I would prefer Starlink but it has a congestion charge in our area of $700.

• 
  robert sherwood (@Cranky_ole_man) reported 28 minutes ago

  WIN NEWS WHICH REPLACED NBN NEWCASTLE IS A **** SHOW,NO LOCAL SPORT NO LOCAL NEWS ,WILL WATCH CH 7

• 
  fuzzylicious007 🇦🇺🩷🦄🦩🌸⭐️ (@fuzzylicious007) reported 31 minutes ago

  @senatorbabet Especially because most of it is wasted on unbelievably stupid **** like fraud, foreign aid, renewables crap, not to mention the billions wasted on the NBN & the submarines🤬. As much as I hate John Howard buying votes with **** like the baby bonus, at least we had a surplus then

• 
  Spider Mother Gwen (@GwenMotherS) reported 37 minutes ago

  ATTENTION DUE TO AN UNFORESEEN NBN SEE SERVICE OUTTA STREAM TONIGHT IS CANCELLED i am so sorry for those looking forward to the kotor 2 stream and i will be looking into alternative internet providers such as Starlink that are apparently far better for my area then the old

• 
  Alastair Taylor (@tayser82) reported 40 minutes ago

  @OperationalInc1 Whenever the NBN low-earth orbit satelitte service kicks off (Amazon's burgeoning network), the backup should switch to that. Aside from some parts of inner Perth/Melb/Syd/Bris, all of the rail network is on the surface and will be able to uplink, I would have thought.

• 
  James Boman ⩟ (@JBoman32768) reported 41 minutes ago

  @techAU @BassonBrain @Starlink Its a real testament to how slow and overpriced limited in availability the NBN is.

• 
  Russell Drysdale :#Do Noble Deeds. (@Russputin2) reported 44 minutes ago

  @Chriskenny_sky Do they not let current News into the SkyNews cesspit Chris. Do you want us to crowd fund a full Fibre NBN service for you?

• 
  malcolm angus (@malcolmangus1) reported 44 minutes ago

  @greghammo69 @DarcyAmaroo he is also imitating Abbott .No cuts to Pensions, educ or health NBN 25 megabytes per second by 2016? Linked pensions to wages growth not indexation !Did you scorn him too for his multiple broken promises ? they all do it

• 
  Lady Alice (@PrincipalAlice) reported 45 minutes ago

  @JmarrMarr I watch the 5.30 NBN local news to support our local presenters. Disgusted by WIN’s decimation of us from Newcastle to the QLD border. Nine News as you say has very little to say about the positive achievements of our Government.

• 
  Scott 🇬🇧🇦🇺🇺🇦 (@skinthent) reported 46 minutes ago

  @ruicharadrius If your wifi is bad, get a different AP. It is exactly the same wifi standards used globally. Or do you mean your internet connection? That isn't wifi. I have FTTP NBN. It works fine.

• 
  mutantmonkeybutt (@60YOGamer) reported 48 minutes ago

  @PaulBongiorno Try living in rural Vic and getting an Australian made fixed satellite NBN service. Up until Starlink our snowfields resembled dial-up and we could not watch a streaming service without the loading circle popping up every minute or two.

• 
  ich bin RAT seeking (@pjhmccann65) reported 50 minutes ago

  @smith_johnxxxx @Sauronlordking @VDejan0000 NBN was not a '**** up', until Abbott became PM.

• 
  purana (@purana) reported 51 minutes ago

  @AussieWirraway 3+ month 3 different RSP's and still can't get NBN co to connect a FTTN service.

• 
  Optus (@Optus) reported 51 minutes ago

  @ruhejanaa Hi Rayyan, sorry to hear about your Optus NBN internet and mobile connection issue. Please send us a direct message with the details of the issue, along with your full address so that we can investigate and assist you further. Kartik

• 
  The Policy Guy (@negativevortex_) reported 54 minutes ago

  @PaulineHansonOz Morning Pauline. The 'du jour' attack on One Nation presently focusses on whether your policies are costed. As you know, this will become a regular feature of all uniparty (LNP will offer this sledge too) media / comms over the next 24 months. It shows the panic levels have escalated. I believe this is your best tactical response (below). 1. Be prepared to openly sully the reputation of the PBO The fact is that this department has costed the NBN, the NDIS and (to a lesser extent) Snowy Hydro. They are continuously wrong, because they are not highly skilled operators in private industry, they're public servants running to Standard Operating Procedure. Let Australians know the PBO is wildly off the mark with most of their projections. So why should One Nation seek this amateur level of analysis? 2. Move the financial analysis and broader discourse to the public forum. Be open, be transparent. Everything that Albanese is not. Aussies will see this and appreciate sincerity of effort and process. Invite critique from high calibre experts like @Adam_Creighton and @DrCameronMurray. Have the project estimations team at Hancock Energy run a ruler over it - they eat Class 2 estimates in their sleep and they'd crunch this work. 3. Empowering Aussies to think through the conundrum. If One Nation aspires to leaning out the public service, to increase quality and production whilst decreasing cost and regulation - most people realise that the public service are not and will never be 'independent' The PBO likes to remind us they are Parliamentary public servants, as distinct from APS. This is a meaningless distinction - they are inept and part of the loathesome Machinery of Government (MOG) that always seems to place Aussies last.

• 
  purana (@purana) reported 56 minutes ago

  Superloop is the 3rd RSP. Let's see if I can get more details out of them tomorrow on what path/route of the FTTN is a problem. NBN co seriously can't manage a raffle in a pub.

• 
  Harrar Longberry (@HarrarLongberry) reported 59 minutes ago

  @BeauGiles You typically use the mobile network as the backup to a wired connection. E.g. at our business the NBN was so unreliable we installed a 4g failover modem, but you need to know they exist & how to configure them. Most people don't have that level of IT know-how.

• 
  The Policy Guy (@negativevortex_) reported 59 minutes ago

  @OzHempRocks @MarkoMatvikov 1/3 The latent, already eligible scenario Well, welcome to the world of whacky PBO estimations, eh? Let me see – so PBO are not to be trusted to estimate NBN, NDIS, Snowy 2.0, nuclear (etc) – but we trust them here? I see.... Let’s look at their stats and I’ll explain them to you for your benefit. This is how you come to quote the ‘uptake’ figure. See embedded table. So here is the 26% quoted as being ‘eligible’, or what you call uptake. But here is where that gets problematic. 1. Your optimum scenario relies on someone having $0 income. They’re not even filing an ITR! The $0 scenario does not apply to PBO modelling, as they’re not in that cohort at C, which drives D & then E. 2. Of greater relevance - of that 26%, this cohort includes any permutation of incomes for couples, the overwhelming majority of whom: a. Are eligible but earning in the same tax brackets (eg $45K and $75K, or $80K and $130K, or $200K and $200K) and hence receive no benefit at all, or b. Are in different tax brackets but are both at the lower end of the income scale (eg one at $40K the other at $60K – moderates out to $50K apiece saving $500) c. Are in different tax brackets, earning good incomes, but where the disparity is insignificant (eg one at $75K, the other at $150K – a saving of $1200) Of the ‘eligible’ pool of 26% of tax filers or 16% of the population, most of them receive $0 benefit as they ARE eligible but are both in the same tax bracket (2a). A large proportion end up with ‘something, but not material’. Before anyone jumps down my throat, consider this – the ALP’s WATO policy due to commence 2027 is $250 per person, so either; - ON does intend to continue WATO, which just further piles the burden on the tax system or - ON rescinds this, and most people (90% of income tax filers) are actually worse off. See example 2b above. They’d be no better off. So, I presume ON will inherit the (dubious) WATO and add IS (income splitting) into the mix. We just end up with a ludicrously over-engineered tax system. Punchline - we end up with between 1-3% of the population who receive a material benefit. It is probably closer to 2.5% of the voting population. Many parents will think they are eligible but end up receiving nothing. Which is the essence of populist policy. Let me be honest – the ALP WATO is fairer, simpler, and better. So, you either inherit it and over-engineer the system or discard it and wear the ire of the population. Or take my advice and engineer a far better, fit for purpose, future proofed model.

• 
  Charlie (@AiCaterpillar) reported 59 minutes ago

  @AlboMP Running out of the trust now. Can you even just fix the internet? NBN outage for 3 weeks is a joke. New CGT rule is another joke