NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Adelaide, Melbourne, Perth, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount, Gold Coast, Gawler and Cape Jervis.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
||
| Brisbane |
Total Blackout | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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DingoDan
(@Dingo_DanAus) reported
@BelongAU offer great prices on a reasonable network....BUT when things go wrong, help is an absolute pain in the arse to try and obtain. If you like to be able to easily contact (and have them reply!) an ISP for help to solve a problem then steer clear of Belong. #nbn
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ruthless
(@anyresemblance) reported
This outage would be less infuriating if @NBN_Australia weren’t insisting there is no outage
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nbn™ Australia
(@NBN_Australia) reported
@Borgus17 rectify speed issues or advise your nbn connection has been ‘hacked’ or is not secure. Unless you have spoken specifically to your service provider recently regarding any speed or performance-related issues you shouldn't be receiving these calls. 2/3
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Emma Dawson
(@DawsonEJ) reported
It’s now 2 hours since Telstra rang to restore internet service, which was suspended because they hadn’t actioned application to migrate to NBN. Their stuff up: no internet for 48 hours, no warning. 3 calls, 1st dropped out after 20 minutes, 2nd after 55. Current call 51 minutes.
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Steve Noble
(@916_stevo) reported
Ever been anyone more wasteful than Turnbull? Couldn’t fix NBN though it was a basket case from start: French subs and Snowy 2.0. Couple of hundred billion in white elephants just there…
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Matt Stafford
(@Wraiyth) reported
@NBN_Australia Is there a way we can contact you about an issue with addresses in your outage status reports?
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Digital Manifesto: Ellen Cresswell
(@ManifestoDigi) reported
@Telstra my elderly parents have had problems with their NBN for two months but your support team isn't helping. I just called your contact centre and got cut off. help!!
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Scott Mitchell
(@smitchie83) reported
So @Internode it says on your website to login to my internode to request a relocation of an existing service. So I login and there’s nowhere to fill out a relocation request. So what the… #internode #nbn
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Ban-Foo Leong
(@BanFoo_) reported
@Optus Hi, I’ve had no internet and telephone service on my @Optus @NBN_Australia connection, since 11am this morning. I’m located in the Inner West Sydney area. Please let me know when the problem will be fixed and running properly.
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Brandon Field
(@Field_1995) reported
@Optus @NBN_Australia why is my internet not working? There are no outages listed on the website anywhere!
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nbn™ Australia
(@NBN_Australia) reported
@Borgus17 Hi there, thanks for reaching out, it does sound like a scam. nbn will never cold call you to request remote access to your devices, advise you’re going to be disconnected, request payment for nbn equipment, ask to access your computer to offer technical support. 1/3
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💧Latinista 🐀
(@shamathahaven) reported
@JonesHowdareyou I was dreading going on the NBN because of things like that but, touch wood, it has all gone very smoothly with minimal problems.
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John Smith
(@johnsmithizzle7) reported
@Telstra can you please help me with my nbn
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downtown7
(@down7own7) reported
Sayeth @NBN_Australia and @TPG_Telecom : "We can't detect an issue with your connection" Also NBN: "We're conducting maintenance in your area twice in two weeks" Really screams quality service.
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PJA
(@PJA32437711) reported
@JonesHowdareyou @TonyThefathippy You're lucky we have FTTN and the node is over 1 km away, somewhere along the old phone line path water gets in when it rains and we get nothing till it dries out, complained so many times but there us no problem according to NBN.
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Tom Spencer
(@Accidentlycoke) reported
@KaneCaster @NBN_Australia Who’s your ISP? TIO gave mine until 28th to restore the issue
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T N E R T
(@Traumatjsed) reported
I had NBN come out today to fix my connection, they literally said ‘the line has been disconnected at the node and I can’t get it right now so I’ll come back some other time’. 5 minutes later they email me saying it’ll be a WEEK. WHAT ********
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John Lutge
(@JohnLutge) reported
from
Sydney, State of New South Wales
The @NBN tech came. The carrier signal strength is - 15dB. Max is - 10dB. So it's too weak to work. But it's raining, and their test equipment isn't waterproof. So they couldn't check the connection box at the side of the house. So, day off work for zip. @Telstra
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Matt Stafford
(@Wraiyth) reported
@john_thomas1306 @NBN_Australia Their portal for ISP support is down as well
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Jamie
(@Aus_Gohan) reported
@KaneCaster This is why the government shouldnt have taken over the fibre network its just nothing but a mess and the ISPs are rendered useless in situations like this due to constanct nbn delays and 0 comms...its a absolute joke.
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Matt Stafford
(@Wraiyth) reported
Looks like the @NBN_Australia website is down, really good when I'm trying to check if there is a known outage in my area.
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Karin Stark
(@karinstark79) reported
@burgess_ag @NBN_Australia Same with us! Never ending tests, speed tests, connecting direct to NBN box and doing more tests.
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shobhit sindhi
(@shobhitsindhi) reported
@NBN_Australia not working with @BelongAU 1- No customer support 2- no online support Tried to call belong but no response. It’s been for days they mail us modem whenever we try to contact they are not available but when it comes to bill they charge on time 👎🏻 @acccgovau
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Matt Dalgleish
(@Meat_Watcher) reported
@Agrivetbusiness @ABCRural I was on satellite NBN, which was hopeless. Very slow speeds (circa 2-3 mbps download) and was often offline for "maintenance" for many hours at a time. The Starlink system is easy to install, I have it on the roof and speeds in excess of 150 mbps sometimes nearly to 300 mbps 1/2
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geoff thomas
(@geofft53) reported
@RichardKGrump And what of the other ministers ...... Aged care, health, indigenous peoples, NBN, etc. The ONLY minister I see giving a cus is Dutton and that scares the crap outa me
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Belinda McLeod
(@belindam73) reported
@Telstra can't get through to call centre my Telstra NBN is not working at my commercial premises and is interrupting business have can I get through to someone - Have to go in with a client so cant hold much longer
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Kane "Blueh" Critchley
(@KaneCaster) reported
@Accidentlycoke @NBN_Australia The worst part is I know that it's NBN blatantly withholding information. And for what? So a competitor can crack their secrets? What competitors? Absolutely ******* ridiculous.
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Kane "Blueh" Critchley
(@KaneCaster) reported
@NBN_Australia you guys are actually just trolling at this point, right. There is no way this is actually serious. You're telling me that you need 38 days to fix an issue that existed before the floods, that you didn't do anything about at that time?
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Kane "Blueh" Critchley
(@KaneCaster) reported
@Aus_Gohan I'm at my wits end, man. I feel bad for my ISP at this point because I'm always trying to get info out of them but NBN gives them nothing either.
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LordSoth
(@LordSoth123) reported
@jommy_tee @BelindaJones68 Just as bad as the nbn FOIs. At least you got something in return? 🙄