NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Canberra, Perth, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Wi-fi | |
| Sydney |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Ahh-man-duh💉💉💉🤷♀️🖖
(@DaHugnkiss) reported
@Monocotyledon I live 60km from Sydney cbd. Only option was adsl or Skymuster sat. Adsl had faster speeds of 12mbps down & 0.3mbps up. Told nbn fibre never coming here. In came Musks Starlink. Now get 180-250 down & 20 up. Life changing. Cost $45 more per month but totally worth it.
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Cyntaria
(@Cyntaria_) reported
@NBN_Australia I've been waiting over 6 months for an NBN connection (new development) and you guys told me it was ready for service when it wasn't. There's now a hold put on the connection because you guys botched the fiber installation and I can't wait any longer.
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Lauren Eyles
(@laureneyles) reported
Hi @TPG_Telecom, I’m trying to close my NBN account and move to another telco after a month of poor customer service. I can’t get through on phone (line has dropped twice) or via app message. Could you please help?
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Vass
(@Vass2016) reported
@Raf_Epstein Friday afternoon, which means like clockwork our NBN goes down. It was 3 days last week, but looks like it will be the long weekend. @NBN_Australia @optus absolutely ****ing useless. Waiting for another useless technician to blame everybody.
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Ray Wilton 💧
(@raywilton4) reported
“The Coalition spent an additional $12 billion on the National Broadband Network (NBN) compared to the original plan, with little to show for it, while much of Aust still struggles with slow internet connections. Kim Wingerei looks at the options available to the new Labor govt.”
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Fearless Friend
(@newcastleboyy) reported
If I close my NBN service, can I still keep my email address? $59.95 a month is a lot for me atm. Will there be a charge to start an NBN plan up again other than the monthly cost? @AussieBroadband @NBN_Australia
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Australis
(@djr4655) reported
@martydaus @Milliganreports How's he going to fix Rudd's NBN which will be obselite shortly. An embarrassment that has wasted millions. Yes even the LNP couldn't resurrect it.
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Giselle
(@Giselle38004549) reported
@PaulFletcherMP 9 years and nothing to show for it other than debt, coverups, rorts, and the decimation of things like the arts and education. Absolute failure to do anything about energy, the NBN, or rising cost of living. Sit down, you absolute disgrace.
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Grouponegav 🇦🇺
(@grouponegav) reported
Seriously @Telstra the NBN internet is down, you check on their website and it says it’s ok, you reboot your modems and still not working. Sort this **** out, it’s 2022
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Adam Malone
(@adammalone) reported
time to give myself another stomach ulcer waiting for @NBN_Australia to fix my internet
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SUNNY SHEN
(@SUNNYSH32450486) reported
@Optus In 2018, my optus cable network was cancelled and start used nbn network, but two internet bills sent to me every month. Optus staff's attitude is very bad in solving problem🙏🏻😓
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Anthony
(@tonytone2017) reported
For a cable internet service, the #NBN sure drops out a lot 😠
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TPG
(@TPG_Telecom) reported
@XMW60950832 Are you able to check if there's any damage cable in the NBN NTD box? -Basil
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Digital Psychosis
(@digipsychosis) reported
LNP suggesting nuclear power is just like their FTTN NBN rollout. Slow; taking 10 years longer than we need it. Expensive; far more than anything else. Outdated; and therefore pointless. The mere suggestion is absurd. #auspol
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Sue Hogan
(@SueHogan17) reported
@NBN_Australia @greens Southside Brisbane in 2022 and no internet. Provider say NBN issue. No internet until maybe next Wednesday. Work from home is very hard with no internet. Whom do I send my invoice too ?
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SydneyCityTV
(@SydneyCityTV) reported
@Zampakid A couple of years late, but I can now confirm that Colin Baldwin voiced the headlines in this update! If I'm not mistaken he is now (or at least was until recently, not sure if he was one of the many culled in the service's Nine-ification of 2021) Executive Producer of NBN News.
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waggacrow | Wiradjuri Country
(@waggacrow) reported
@PaulFletcherMP And how big was your NBN upgrades? And why are the regions left with such slow speeds?
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Cyntaria
(@Cyntaria_) reported
Shoutout to @NBN_Australia for making me wait 6 months for a connection, saying it's ready for service when we still need more work done, then making me wait an indefinite amount of time because they botched the job and didn't even bother testing it.
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Father Ted - 💉💉 💉 TRIPLE VAXXED
(@oldjoeschmo) reported
@MyView82876237 @mgorman43 @NBN_Australia That's correct, the old copper network does get turned off at some point, so people need to be on the NBN by then, or else they lose their landline.
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Bob Lowe
(@FxLowe) reported
Not gonna lie. NBN outage is coinciding with a pretty decent hot streak I've got going here. Anyone got Kim Jong Un's number? Need to get a quote on how much it'll cost to knock all of Australia off the internet for the rest of the year.
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Optus
(@Optus) reported
@Vass2016 Hi Vass, really sorry to hear about your ongoing NBN internet connection issue. Let us look into this for you, please send us a direct message to proceed. We`ll then confirm your details via a secure form and provide further assistance. Kartik
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This Dalek's Workday 🇺🇦💉💉💉
(@YUHeff2BSoGreen) reported
i'd like to see some actual ******* tips for those on low-income who: don't have gym memberships, don't dine out, don't have netflix etc, are on prepaid mobile, slowest nbn plan, cut down on meat and already know the best time to buy most of their perishables at a steep discount?
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💉💉💉#ottoAbNormalVerbraucher
(@BetterStuffToDo) reported
@charleyb2355 @jfshart @Monocotyledon Telstra these days a similar level of ugly quality as NBN. Still servicing rural areas with 3G only, lousy overseas outsourced customer support, many and large outages, 5G not deliverinf as promised, etc. Stop praising Telstra.
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Australis
(@djr4655) reported
@martydaus @Milliganreports No-one could fix Rudd's disaster. The NBN was was a failure from the start. It was promoted to satisfy Rudd's ego. His pink bats cost lives. 5 G was born under the LNP. which is making the NBN obsolete. Even the new Govt.will abandon the NBN.
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mae 🏳️⚧️
(@bunnegrrl) reported
the only alternative is the nbn, which was so slow that our basic 3g connection completely outclassed it, which is an absolute joke considering that this house was built after the nbn and should've had fiber. instead they extended the rotten copper around the block.
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Clarry Bilston
(@Clarry103) reported
@NBN_Australia + Tangerine Telecom have really worked together to give us their shittiest customer service 👎🏼
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Websta
(@Websta_Black) reported
Oh look. Optus nbn is down again. One of the main downsides to living with people who refuse to switch providers.
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MattyxFF
(@MattyxFF) reported
@BabyHeIIraiser @NBN_Australia @Telstra Hope you get this issue fixed up soon! Nothing more frustrating than something else that you can't control
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Denis - The COVID info guy -
(@BigBadDenis) reported
@mwalinu My internet connection keeps dropping out. TPG support say its a NBN problem. NBN are currently investigating the cause so they can fix the issue as soon as possible.
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Matt
(@thethorpstar) reported
@andy_penn you know those @Telstra adds where customers ring and speak to a @Telstra employee who works here in Australia because they have an NBN issue? Well they are just a load of **** !