1. Home
  2. Companies
  3. NBN
NBN

NBN service status: outage reports and connection issues

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 77% Internet (77%)
  • 10% Wi-fi (10%)
  • 6% Total Blackout (6%)
  • 5% E-mail (5%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Hobart, Adelaide, Mildura, Toowoomba, Perth, Dubbo, Warragul, Windermere, Port Stephens, Long Forest, Arumpo, and Cairns.

CityProblem TypeReport Time
Melbourne Internet 53 minutes ago
Melbourne Internet 2 hours ago
Sydney Internet 6 hours ago
Melbourne Internet 8 hours ago
Brisbane Internet 2 days ago
Brisbane Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • GarfieldR1966
    Garfield C. Reynolds (@GarfieldR1966) reported

    @NBN_Australia sure enough this problem still isn’t resolved. Outage page has been showing us as facing network degradation all week. Regular dropouts and slow connectivity. Will you ever fix this???

  • RizviAbul
    Abul Rizvi (@RizviAbul) reported

    @michaeljames947 Telstra is an 800lb gorilla. It was never going to be possible to keep them behaving properly. That was the case from day 1 when the govt & Telstra were at legal loggerheads. Then they took govt to the cleaners over the NBN saga.

  • LambDownUnder
    LambDownUnder (@LambDownUnder) reported

    @TheLucidyn @Batman2242 Kind of proving the point. Gov can't perceive anything. Making large Capex decisions that are supposed to be generational. It was anti competitive from the outset. Private companies (TPG notable) were prohibited from building out their own network. Regardless, I can have starlink internet now for about the same monthly price as the NBN except i didn't have to front the Capex (and debt) for it. NBN very likely has a negative ROI. I wish we judged policies by outcomes not intentions.

  • alexjohnward
    Nano is green money🥦 (@alexjohnward) reported

    @rakeau @ianclarkeAU I have wireless nbn, it's pretty bad but much better than nothing. Starlink would maybe be cheaper and better but I think the price will go up so not switching just yet.

  • HayleyKatona
    Hayley Katona (@HayleyKatona) reported

    @Fiances_ We’ve improved the state of every property we’ve rented (built gardens, mostly). But yet, rent goes up and up and up. Currently dealing with a $300 bill for installing an NBN fibre box inside which increases internet speed 10 fold, and the landlord is making us relocate it for the amazing low price of $770 (wants it moved 2 metres down the wall it’s on). Ugh

  • MickKase
    Mick Kase (@MickKase) reported

    @TruthdriverOn Telstra is a dinosaur. The sooner Australia realises this, the better. The NBN has been a sad episode in Australia's history and continues to be. Snowy 2.0 is a disaster and will continue to cost Millions and may not even operate. Federal Gov. is the problem. Are you awake yet!

  • pigways
    pigways (@pigways) reported

    @Batman2242 Much worse. Starlink is an infinely better service; higher speeds, low latency. NBN satellite cross subsidy alone is more than a starlink subscription. NBN satellites are EOL, they've contracted Amazon's Kuiper for replacement rather than proven starlink 🤪 They hate Elon

  • Russputin2
    Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported

    @FannyFitch Maybe they need to go back to the fail-safe future, using Labors' Full Fibre NBN, that Vested Interests installed the LNP Crime Org Puppet Junta to nobble with stone age Copper. It operated well, for over 65 years, even on iron age Copper, before being sent into the cloud.

  • tsport100
    Evans Electric (@tsport100) reported

    A guy moved into a new apartment. Only “official” internet was FTTN NBN — $90/month for a pathetic 30 Mbps down max. He called Telstra and Optus. Both said “5G Fixed Wireless not available at your address.” He checked a cell tower map anyway. Half a dozen towers within a couple km. Bought a GL.iNet GL-X3000NR 5G router + built a DIY 4x4 MIMO LPDA external antenna. Result? 800 Mbps download / 170 Mbps upload. 25x faster. $75/month. Same building. Here’s exactly how he did it 🧵

  • RaymondKeown3
    Raymond McKeown (@RaymondKeown3) reported

    It is grand final day for that very failed ex labor fool Pommie Stephen Conroy. At his presser he is lying his arse off. It is time @SkyNewsAust must dump this labor liar Conroy. Remember when he was the minister for the NBN his budget was $8.4 billion and a build time of 8 years Pommie Conroy is just another labor fail Enough @SkyNewsAust We do pay subscriptions to you Show us some respect!

  • Patriot__au
    brad 🇦🇺 (@Patriot__au) reported

    @leftright314 The nbn was dead before it even started. Putting a 1970's tech in the ground in the 2000's was retarded. But now we are going to waste more money trying for peak retard. Putting up a 3rd rate satellite network with a bloke who rockets blow up before launch. Typical labor.

  • RobertW51136192
    Robert Wilson (@RobertW51136192) reported

    @Slav636 @ianclarkeAU True, but I lived in outer Melbourne all my adult life and we always had awful and expensive internet. I’ve moved even further out now, trying to escape people, and the NBN is life changing. Whether city people should be subsidizing us is a fair debate though

  • Glenn_SoilAgro
    🇦🇺Glenn McDonald (@Glenn_SoilAgro) reported

    @WheatWatcher @NBN_Australia Our router was supplied but does help when the router says there is no internet connection 🙄

  • Napoleonspiano
    rose saltman (@Napoleonspiano) reported

    @NBN_Australia @therealjme5h Yes, but how long will I be without service? 3 hours and counting.

  • gilbongw
    Nicholas Gilbert (@gilbongw) reported

    @AlboMP @narendramodi Operating 7/11 stores, NBN linesmen and service stations. Hey but what about your electrict vehicles as you put it? You buy everythink from China, that’s a bit unfair to Indja.

  • MattSul96194350
    Matte Black (@MattSul96194350) reported

    @realRick_AUS I've just been fishing 50km down the vic river in the NT. Starlink had better uninterrupted reception than my NBN at home in the middle of Darwin. The NBN was yet another Labor scam on the taxpayer.

  • gaymilkisgay
    DerKrampus (@gaymilkisgay) reported

    @ianclarkeAU NBN is not a cellular network - I think your statement is illogical.

  • MaximilPlan3t
    Max Revelation (@MaximilPlan3t) reported

    @GregNordo @AllBiteNoBark88 I just had another go with Optus. Literally no internet during peak hrs. Their NBN is unbelievably bad, even my business plan was dropping out 20 times a day. Aldi it is.....

  • the_vocal_one
    The Opinionated Veteran (@the_vocal_one) reported

    @CovfefeDnUnder @ianclarkeAU All network types have limits on the bandwidth (speed available to users), even wired ones... It's just that for fixed networks like the NBN, those limits are much, MUCH higher.

  • wally_waldo83
    Wal (@wally_waldo83) reported

    @colonelhogans By that logic, if you’re anti Coalition hand back your tax cuts, roads, defence, the NBN and every service they funded. Governments administer public services they don’t own them.

  • scotthilditch
    🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚡️Scott Hilditch ⚡️🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scotthilditch) reported

    @NBN_Australia down ahead of @MainEventTV #SpencerTszyu fight, wonder how I get a refund? @Kogan #newsnow

  • WhatYouThinkIT1
    WhatYouThinkIThink 🇦🇺♥️🇺🇦 🔴🟡⚫️ 🇮🇱🇵🇸 (@WhatYouThinkIT1) reported

    @ianclarkeAU Now explain how Starlink is going to remove the latency of the speed of light to/from LEO and then transmission from ground stations compared to fibre? Max bandwidth Starlink: 310/44mbps (down/up). NBN FTTP: 2Gbps/500Mbps. Wireless/Wifi/Satellite will always be slower.

  • GarfieldR1966
    Garfield C. Reynolds (@GarfieldR1966) reported

    @NBN_Australia I reported to my isp and all they can do is pass on to me the information that NBN gives them. That there’s a known issue and that a technician was sent out. But so far no estimate on when network will be restored.

  • nicole_lazarou
    Nicole Lazarou🇦🇺🇮🇱✡️ (@nicole_lazarou) reported

    @QuentinDempster NBN sucks. Australia has third world internet. Starlink rocks. Loser.

  • IyBrat
    Brat (@IyBrat) reported

    @Batman2242 Idiot without NBN you would not have internet during COVID to jack off

  • Faithlessnomad3
    faithlessnomad (@Faithlessnomad3) reported

    @Ryandally08 @socratesccost Yesss … you get $5.00 a week back off what the government has already stolen off you. Billions in waste and fraud in the NetZero program. Billions frittered away at the NBN. Billions pissed up against the wall on Victoria’s ‘Big Build’. Billions lost in NDIS fraud. Billions wasted on the Inland Rail. Billions down the drain on Snowy 2.0. Billions siphoned off to unions on Sydney roads projects. But hey … five bucks a week. You gotta thank Albo for that. Vote Labor last … Australia 🇦🇺 first 🧡

  • therealjme5h
    Jmaes (@therealjme5h) reported

    @NBN_Australia St Clair 2759, when is service due to be online??

  • harrypanopticon
    panopticon (@harrypanopticon) reported

    @SandyXiaotong For the fact that she had such a bloody big mouth on NBN and towards Malcolm Turnbull, she got awful quiet on NBN.

  • c0n_AU
    Con! (@c0n_AU) reported

    @BeauGiles Typically, no. For the cost of a backup device/SIM/NBN or even Starlink, it would pay for itself in an hour of an outage like this!

  • Travellingtooks
    Pete (@Travellingtooks) reported

    @ArkinBarkin @Ryandally08 They hire their mates, ex Labor poles, retired bureaucrats as consultants eg NBN, NDIS, Telstra, etc costs and salaries go up while service fails.