NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (10%)
• Total Blackout (6%)
• E-mail (5%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Perth, Sydney, Brisbane, Bundaberg, Adelaide, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, Dubbo, Warragul, and Windermere.

City	Problem Type	Report Time
Melbourne	Internet	2 hours ago
Perth	Internet	2 hours ago
Perth	Internet	2 hours ago
Melbourne	Internet	3 hours ago
Melbourne	Wi-fi	1 day ago
Sydney	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Topher Field (@TopherField) reported 7 minutes ago

  I've said time and again that the NBN is a white elephant, and that it would be destroyed by competition... IF competition were allowed. Of course like-for-like competition is NOT allowed... the NBN have a monopoly on wired internet... but guess what? They're STILL being out-competed by the private sector anyway, because wireless technology has come a LONG way fast... After all the tens of billions we've spent, Australia still only ranks 43 on internet speeds (worse on some lists, I'm being generous) and still users are turning to the private sector because the NBN cannot help them where they are. Amazing. Government never makes things better, it only gets in the way of the private sector who WOULD make things better... if the government weren't in the way.

• 
  Mezmarr (@Mezmarr) reported 10 minutes ago

  @NBN_Australia Working hard! More like hardly working! It's been nearly 24hrs since it went down with no updates, no notice of what's actually wrong. NBN being government funded as well, is so ****!

• 
  Harry Harrop (@harry_harrop) reported 11 minutes ago

  May be a possible delay tonight due to emergency nbn maintenance 😭 fingers crossed 🤞🏻

• 
  River Ach (@ach_river84952) reported 14 minutes ago

  @Nirgal451 @cmkusher Let’s check the record: Labor's NBN was full-fiber before the LNP sabotaged it into slow, costly copper. Inland Rail was botched by LNP scope creep, & NDIS white-anted by poor oversight. For economic reform stock with Labor. Vision didn't fail; execution was gutted by the LNP.

• 
  VISION 🇦🇺 (@Vision_iii) reported 15 minutes ago

  @Ryantlon @MarkDiStef How can land prices go down? Council contributions are up, electrical infrastructure costs are up, sewer/water infrastructure costs have more than doubled, NBN costs are up. Council/state requirements are significantly more. Cities are landlocked with land become more and more scarce. Impossible for land cost to go down. As to deregulation, what deregulation? They introduced the regulated design process and you now need to get a PCA who asks for a BCA report from a BCA consultant who demands fire penetration reports, fire engineering reports, facade reports, wind reports, waterproofing reports and waste reports. And that’s just BCA. A task that was previously performed by one consultant now needs at least 8.

• 
  Tính (@tinhtrann) reported 15 minutes ago

  @cb_doge The rural numbers are the real story imo. NBN was supposed to fix that gap and Starlink just walked in and did it faster.

• 
  A guy down under (@Fremean) reported 15 minutes ago

  @AngusTaylorMP **** no you guys are just another flavour of Labor. I haven't forgiven you for ******* the NBN or introducing the ekaren position the labour is now using to force censorship and probably digital ID

• 
  Optus Help (@optus_help) reported 21 minutes ago

  @KatrinaLarsen Hey, Katrina. We're sorry to hear that your service is currently impacted by an NBN outage. In the instance that your Optus modem that does not facilitate 4G back-up, our teams will look to provide interim support such as the Optus Internet Assistance Kit. This can be posted or collect from your nearest Optus store. If you hold an Optus Prepaid or Postpaid Mobile service, please don't hesitate to send through a Direct Message, and we can look to apply some Mobile Data to support using your Mobile as a Wi-Fi hotspot in the interim. - Dillon

• 
  RedPocatto (@RedPocatto) reported 22 minutes ago

  @kicksupport Australia NBN did me *****… Internet was down for 4 days. My streak is destroyed. 😭👍

• 
  Paul Galea (@VK4PWG) reported 23 minutes ago

  @TopherField I tried for 6 months to get my faulty NBN fixed (FTTN - copper/xdsl for the last 0.9km). NBN blamed the retailer who blamed NBN. I gave up and put in Starlink and have never looked back (4 years ago). NBN dug up the street 2 years ago to install fibre to the premises - I have a pit at the boundary of my property. My property is marked as 'NBN Ready'. Problem is that they never actaully pulled any fibre in the street !! The NBN is a huge scam.

• 
  cockitythegalah (@jlmcmlxvii) reported 25 minutes ago

  @p_terg IT ordeal 😵‍💫 They got the NBN on today. Box nowhere near the computer and computer doesn’t have a wifi adapter. So I did the dash down the road and got them a 10m Ethernet cable and away they go.

• 
  EGP Quantitative (@AggressiveQuant) reported 27 minutes ago

  @Noicewon11 @Starlink I used to get that screen regularly before Starlink... Pretty sure Macquarie Park/Marsfield would count as Metro. Only ~3 week sample size, but blows away the horrific NBN service I dropped. Only started on the 100MB service too.

• 
  Cdbrown (@BrowntownBrew) reported 28 minutes ago

  @UrbanHubbard @TheLucidyn @Batman2242 A fibre network was a sound investment. It's the part of the #nbn that's actually profitable. But the libs killed the economics when they tried to reuse the crippled copper. Meanwhile Turnbull was investing in fibre rollouts in Europe

• 
  mick (@MickM_68) reported 32 minutes ago

  @Suburbia3121 I’ve had it for a while now Andy… you won’t be surprised to know the NBN in Romsey is crap! lol Starlink obv not the cheapest but it’s been an absolute game changer for us.

• 
  jaded ( ジェイドフィッシュア ) (@jadedfissure) reported 34 minutes ago

  @realRick_AUS Out in rural NSW, the max I could get was 50Mbps. And it took 3 months and a really good tech - (who got silenced) to tell me that they had a broken cable on my run and they needed to rerun the cables for about 50 feet. 7 visits I think I have 3 months with nothing before that! And every time it rained, I lost connection for hours I was the middle of the work day. Aussie Broadband were the only ones who kept me sane - NBN itself was (and is) rubbish, but Aussie was amazing.

• 
  Phoenix Diamond (@_phoenix_btc) reported 35 minutes ago

  @TopherField I have a conspiratorial hypothesis that may interest you regarding NBN The backbone of the Australian military communications at home was a rotting copper wire network and needed to be replaced, but pitching the Australian public on spending billions on military getting a communications upgrade was a hard sell So instead the two majors went at each other on two different versions of the same dumb idea, fiber to the premises vs fiber to the node Now we have ****** fiber optics speeds because it's being speed capped with software, and ironically NBN is the same old HFC (Hybrid Fiber Coaxial) technology that Foxtel had installed for years 🫠

• 
  Cdbrown (@BrowntownBrew) reported 38 minutes ago

  @LambDownUnder @TheLucidyn @Batman2242 If you ignore the $30B and 9 years wasted on the failed LNP version. #nbn will be profitable and provide a nice return once all the MTM mess is removed from the network

• 
  Sam Guest (@SamGues97214452) reported 39 minutes ago

  @ellymelly Never, as a former employee of NBN, I had proposed a non terrestrial backup service but they flatly refused to consider updating their satellite communications, and now we are digitally vulnerable.

• 
  Cattom (@TCatley) reported 40 minutes ago

  @Adam_and_EVs I switched to starlink. NBN in australia was crap it kept disconnecting. Couldnt Game. Starlink ( mini dish even ) has been great cost the same, better service and that in a major city.

• 
  Andrew Godman (@Andrew_Godman) reported 41 minutes ago

  @fjzeit And to think Labor just wanted to build this for the same cost the Libs spend 😜 I won’t forgive them given I had really bad non nbn internet during the start of Covid while I had to work from home

• 
  @JPVanga (@jpvenga20579) reported 42 minutes ago

  @jera_nichols @jackieaus @Starlink I'm Northern Beaches Sydney. The slightest change in the weather or HAARP signals - Chem Trails, all affect the signal which drops out as a result. It also drops out at 6.15pm EST most evenings. I run another NBN service in tandem as I run an internet based business from home.

• 
  shauna cohn (@shaunacohn) reported 46 minutes ago

  @Cassy090909 @Starlink Be alright if we could actually GET NBN!! Did you know some areas still don’t have nbn and so are at the mercy of ineffective private companies charging money for a half arsed service - try Gold Coast Coomera for example - noooothing, starlink charge up an upfront fee of $1365…

• 
  Polycarpus 🖤💛❤️🇵🇸🇺🇦 💉 (@PCL1703) reported 46 minutes ago

  @LloydRusse17883 @deemadigan So you also need government to get out of health, education, transport, policing, NBN, clean water, defence, emergency services, etc.?

• 
  Millicent Bystander (@trickyidnego) reported 50 minutes ago

  Waiting for nbn person to fix my internet. Has been down for over 2 weeks. Today my provider will take $$$ from my account to pay for internet i haven't been able to access. Capitalism is a beautiful thing BTW other countries fix stuff on the day but hey, oi oi oi oi

• 
  Rob Khouri (@Robkhouri) reported 52 minutes ago

  @JEChalmers So passing unfunded time bombs such as NDIS & your **** NBN plan just before you were turfed means nothing? Glad you don't do my budget!

• 
  Amicus Curiae (@AmicusCuri99068) reported 52 minutes ago

  OR they could say? Starlink is the same OR cheaper and gives better service! while our sat service costs a LOT for lousy speeds and is ****** if? it works at all Elon Musk cashes in on Australia’s NBN fail Bush families are being forced to pay the world’s richest man for basic phone coverage, as Australia’s bungled NBN rollout leaves dangerous black spots across the regions. Paywalled Tiset

• 
  Garfield C. Reynolds (@GarfieldR1966) reported 58 minutes ago

  @NBN_Australia My internet is still regularly broken. I constantly report the problems to my provider. Who asks me to wait while they check with NBN. And says you tell them work is ongoing but that no estimate is available for when this will be fixed!!! Thanks for the runaround

• 
  GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported 1 hour ago

  @showcallcrewing @NBN_Australia I do not know. I use iiNET, they responded well, once i was able to talk to them. I did ask for a refund for the days I have no service. So they promised to fix it within 24 hours. I also made notes, and responded to their feedback email, and summarised my notes.

• 
  l3oaussie (@l3oaussie) reported 1 hour ago

  @theheraldsun NBN was Kevin Rubb’s idea to please the unions. Malcolm tried to fix but failed miserably. It is a great example that the government should not be involved in everything. Just leave it to follow a natural course

• 
  Chris (@christ0pherjs) reported 1 hour ago

  @bftd2025 @respeculator Nbn co needs to hang a for sale sign out the front immediately, is eventually redundant with 100% to be written off