NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (72%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Sydney, Adelaide, Perth, Gold Coast, Sunshine Coast, Hobart, Ballarat, Elizabeth, Parkes, Busselton, Kyneton, Canberra and Launceston.
City | Problem Type | Report Time |
---|---|---|
Brisbane | Wi-fi | |
Melbourne | Internet | |
Sydney | Internet | |
Brisbane | Internet | |
Adelaide | Wi-fi | |
Perth | Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Sharpy
(@sharpy009tv) reported
@Aussie_BB @NBN_Australia @Telstra I honestly dont get it. Got an NTD, still cant get my address registered. "For $99 we can do it today." Why would I pay for something thats supposed to be a free service? Why front money for no guarantee? Don't understand why its so difficult
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Andrew
(@andrewdotcom) reported
My NBN is down this morning. My days plans are in tatters. The perils of home office life. Currently tweeting from the coffee shop. Thankful for the internet of coffee shops (it took 3 attempts and a longer than expected drive to find one with working internet). @beourmate
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Revd Andrew Klein ( Chaplain)
(@KleinRevd) reported
Found this note from September 2012 "Having some technical difficulties with Internet. Replies & Communication may be slow until I have rectified problem." 2022, things are much worse. The #NBN is a disaster, my area listed as marginal.Billing, no prob.& reg. as clockwork.
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Ian Larter
(@snapshotian) reported
@NBN_Australia hi 👋 Due to flooding from back to back la nina i dug out around garage and hit nbn line. At fist it worked but now after rain it no longer works. I need the line lowered and fixed. Is this a job for you or service provider?
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Ryan Williams
(@RyanWil62993886) reported
@DaKwozzie @SkyNewsAust I know its birth very well, Rudd was such a prick, Conroy could not get time to present it to him, Rudd was due to fly to Perth, so, Conroy hitched a ride and presented during the flight, it was doomed from that moment, not one of NBN management had ever built a big fibre network
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Jools
(@a_swift_half) reported
Bloody NBN semi-outage in my area and they've busted me from 120/20 to 20/1. It's like ******* dial-up again.
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Sharpy
(@sharpy009tv) reported
@Aussie_BB @NBN_Australia @Telstra If you take my details My bank card details Make me be a customer But don't provide anything in return How it is any better falling for a fake telstra scam call? 24-48 hours 5 days later still won't respond Wish I got off on wasting potential customers time too
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Katt
(@katts_kitchen) reported
@Optus Leaving your below sub standard crappy NBN & support for another ISP I wish I done it years ago. Speed faults for example, time for Aussie broadband to fix - 25 minutes, Optus - 4 months!
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Kenzi 🏳️🌈
(@KenziCopter) reported
Had a dream that @KageBoiSazz and the NBN crew fixed my “broken” garage door that wasn’t broken by denting it tf up with a truck. I’m going back to sleep y’all this is too much ✋🏼
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Australian Federal ICAC
(@ng3_la) reported
My alcoholic father smashed everything in my kitchen. The floor is covered with broken glass, he broke my internet modem and NBN box. Important paperwork is ruined and I'm using my old phone because my new one was smashed while I was trying to get my pets out the house.
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Toms Dad
(@chromecastings) reported
Hohum, another **** day(s) on the NBN. Is yours patchy @L_DeWeaver?
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Mike Sampson
(@mfsampson) reported
Second night in a row I have had a short, 1-2 minute, NBN outage.
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Grumpy
(@Hagan9A) reported
Just watched a Subway Ad on local NBN News. Absolute meaningless crap. What AD Agency produces this rubbish? Note to Subway; you were conned, serves you right.
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Michael Fleming 🐔🏆🏆
(@Krazykroc) reported
@Internode Can you explain why a new customer can get an nbn plan cheaper than a loyal customer of 20 odd years?
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Alexander
(@BtcAlexander) reported
@NBN_Australia when I lived in USA 2008 the copper cable internet speed was 100mbps for the plan we shared at home.#2022 Australia my plan is 48mbps at night and I suffer drop outs every day. So what has happened in the last 14 years because is not only expensive but is bad too
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Drew Morphettville
(@Goldenjocks) reported
@FinancialReview imagine thinking you could learn about customer service from NBN.. what an utter **** show full of incompetent charlatans Telstra is.
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EXO Kherzii
(@kherzii_) reported
@almaperdido33 It's nothing to do with the provider, just waiting for the NBN to come do their **** so I can actually use a service LMFAOOO
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Belong
(@BelongAU) reported
@SchadenfreudeA3 Hi there, an active connection can slow things down with certain nbn connection types. If you'd like to follow up on the order status please give us a call on 1300 235 664 (8AM-8PM AEST) 💙 -Rhys
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curly
(@CurlyBaker) reported
@nbnnews why on earth doesn’t nbn show/tell us about our news first than show the other **** from around the world later. all you do is chop and change all over the world.
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Alex Makin
(@alexmakin) reported
@chapmanwp11 @Telstra Not sure how commercial arrangements between carriers work, but if it's like nbn and they buy capacity, it's almost like they have not bought enough to accommodate customer demand. I imagine India, like New York, is a major customer destination relative to Canada where it worked.
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SR Sliqz
(@Sliqzzz) reported
nice fkn internet @NBN_Australia good ****!!!, internet goes up to 200 and game frozen
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Nik Bushell
(@Teabag092) reported
@Telstra No, we dont have NBN, and never will in our small town, yet telstra cant offer anything more reliable. Just expect us to deal with it...
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The Boardroom
(@Boardroom_Melb) reported
Our phone lines are down - please email or contact us via Twitter. The transition to an NBN phone system as Telstra is removing copper lines is the issue. We are sorry for any inconvenience and are working on resolving this as soon as possible.
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Belong
(@BelongAU) reported
We’re working to resolve a network issue affecting a number of nbn services in Queensland. We’ll let you know when we know more. We’re sorry and we’re on it.
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Alpa
(@AlpaB_) reported
@VodafoneAU your 5G service has been dropping in and out continuously for over 24 hours. You gave me the hard sell to switch from NBN and it’s honestly AWFUL. It may be the thing that makes me leave VF after 20 years!
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Jathan Sadowski
(@jathansadowski) reported
@richardson_m_a Damn those speeds on NBN! In my old place I would average 30 down on the mid-tier plan (NBN50). Same plan at the new place but my speed doubled because of connection type. The unevenness and low floor is ridiculous.
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Fearless Friend
(@newcastleboyy) reported
NBN News television terrible a second night. I wish they were on the Nine News app like the other Nine News regions @nbnnews
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Dale, fangirling PRGuy. Always. 🌈
(@DaleHof1234) reported
@tweeter_vee Will they help you out? I see your eight weeks, and raise you to 18 months of sheer hell. Ended with compensation and apologies and NBN. And a really close relationship with the Telecom Ombudsman (plural).
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Ross Hamilton
(@RossIsAWriter) reported
The lovely @Telstra has reached a new low. While trying to transition to NBN I was refused a copy of terms & conditions cos I rang rather than going thru app. This is not only garbage but am pretty sure is illegal.
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Erin
(@erin_276) reported
@Optus Had no nbn service in 3190 since last night. Your site says it’s ‘under investigation’. Any idea how long the investigation will take? I’m having to use my Telstra mobile as a hotspot to get any work done..