NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Perth, Riddell, Brisbane, Adelaide, Old Bar, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
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| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Darryl Bain
(@DarrylBain1967) reported
@SkyNewsAust They already stuffed the roll out. It's a bit like the NBN roll out, a SLOW, overcomplicated and unfolding unmitigated failure. The floods make for a good scapegoat, they'll blame the delivery that was destined for Adelaide but ended up in Perth.🙄 We see what you're doing Sky!
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Robyn Christofides
(@RobynChristofi1) reported
@James71417091 @MRowlandMP It’s raining heavily right now! NBN Co. are always out fixing it. Several times a week I get the message that they are switching us to wireless because the network isn’t working. It’s a total dog’s breakfast. So much for high-speed Internet every Australian.
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Cameron Moses
(@cameronjmoses) reported
@APGPage @michaelcarus0 Yep I hear you. They say check it’s the latest version, tv is the latest update... I’m on NBN too so absolutely no speed issues. Every other streaming service works fine including Optus Sport! Yep mine came up with an error saying race not available half way through! It’s crap.
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MiaFerreira
(@MiaFerreira) reported
@Optus Finally getting NBN - yay! BUT have been asked to pay a cancellation fee (we never asked to cancel - got told that we had to wait for NBN equipment to become available again) plus the installation, AND we can't keep the same home phone number either apparently!! 🤦
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Paul Roberts
(@PaulRob11880584) reported
@MRowlandMP @deniseshrivell Voters should not complain about the NBN, they voted for a third world country NBN service by electing a Scott Morrison government. Only a Labor government can fix this mess.
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waggacrow
(@waggacrow) reported
Raining and wind. Everyone at home. Internet not moving! NBN is **** in the regions @PaulFletcherMP
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nbn™ Australia
(@NBN_Australia) reported
@EZealand Hi Elizabeth, we are sorry to hear your having issue with your service. You'll need to raise this with your provider, as they manage your services. They have an internal nbn support team they can request assistance from on your behalf, if required. We care a lot about the 1/3
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Brendan Crompton
(@BrendanCrompton) reported
@Telstra I've been trying since January to get my nbn connection fixed and I keep being told 'nothing wrong'. Today the app wants me to pay extra for Telstra Platinim support!! Appalling customer sevice
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Ashlyn Kentish
(@ashlynkentish) reported
@Telstra We have NBN with unlimited data but today our internet has been slowed down to the point of being unusable because we’ve gone over our data allowance? Have been told by support that “even unlimited has a limit”?! Not impressed, and will apparently take days to resolve.
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TPG
(@TPG_Telecom) reported
@RenshawTrent It is unfortunate to know that you are not getting a good speed with your NBN service. If you are a TPG customer, may we ask that you DM us your customer ID or TPG username so we can investigate your issue? -Mel
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Pippa Kulmar
(@PippaKK) reported
@Optus im having issues connecting to nbn? Any chance you know if it’s down in the Manly area
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Peter Klages
(@PeterKlages) reported
@NBN_Australia NOTE: @NBN_Australia is very good on the PR prompts up front, but when you try to deal with them in facts they very quickly withdraw and ignore you. The NBN satellite service is inadequate. I’m 165km from Melb CBD yet I get the same internet as someone in Central Australia.
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Jacky Forrest
(@jackels1) reported
@Optus no NBN again today and if it does connect it drops out, and of course no reports of outages in the area, St Clair NSW, absolutely sucks, what's going on
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Optus
(@Optus) reported
@Fipty Our technicians are already aware of this and are working with NBN to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Sorry for the inconvenience. Kartik
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Noely ⚡️🏐
(@YaThinkN) reported
@scotthill222 That sums up this government really well. Though to be fair, ALP (apart from nbn) were just as bad. How could we forget Conroy and his stupid bloody internet filter he wanted ARGH!
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Nat Live
(@NatalieLivet) reported
@NBN_Australia over 24hr outage in Quakers hill with no updates. Time frame??
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Billy Mc
(@steelermac6) reported
@Optus again issues with NBN internet not working!!!
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Smoke and Mirrors
(@James71417091) reported
@RobynChristofi1 @MRowlandMP NBN Co. just gets sub contactors or ex Telstra workers to fix the job. They are paid per job so they won't spend time fixing a real issue. They will put a bandaid on it. There will be a pit filling with water and an old copper joint that is getting drenched. Its just greed/lazy
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Optus
(@Optus) reported
@steelermac6 Hi Billy, I'm sorry to hear about the intermittent issues with your NBN service. If you'd like us to take a look, please DM us the account details via the secure form along with the 4 digit PIN. Alternatively, you can message us via the My Optus app. Sarah
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In league with the future
(@brushbox) reported
@25MMCC What we’ve got! Right now I have: Telstra ADSL that hasn’t worked for two weeks but is supposed to be “fixed” by tomorrow night. Optus 4G “broadband” that doesn’t like evenings, weekends or poor weather. And a coil of NBN fibre hanging on a telegraph pole 200m away.
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waggacrow
(@waggacrow) reported
@NBN_Australia Dear Sarah the bot. NBN sucks since day 1. Provider just blames you all for poor implementation. Of course, not in writing!
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Lachlan
(@Ghoulmao) reported
Spent all of today hoping my internet comes back for OCN tonight... @NBN_Australia fix your service. My net has been down because of a problem on your end since 9pm last night xx
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Ching Liow
(@liow_ching) reported
@Telstra my internet is currently down however on the telstra app it says no interrupted services at my area. My nbn modem has this clicking noise to it. What's happening?
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ben
(@bzdavidson) reported
@TPG_Telecom @NBN_Australia Complete joke How is it even legal to charge money for your service? If I worked like the nbn I’d be fired! #nbnfail
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Just some guy, you know?
(@_Gaffa_) reported
@tezlefty @KKeneally Remember, the NBN was never going to be allowed to compete with Murdoch’s FoxTel cable. The entire country suppressed for years because of the toxic LNP/Murdoch relationship
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Peter Klages
(@PeterKlages) reported
@NBN_Australia The original intention of NBN satellite was to service remote areas, not prop up service so close to a capital city @NBN_Australia. If you did something about moving some of us to fixed wireless it might free up people on satellite to enjoy greater data, bandwidth & speed
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David Drennan
(@DavidDren) reported
@Telstra NBN cable internet outage in NSW 2160, even though shows "no confirmed interruptions" online. NBN modem keeps trying to reconnect with all lights flashing then nothing. Please update?
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ᴊᴇᴛᴘʟᴀʏᴇʀ
(@Jetplayer1) reported
@Ghoulmao @NBN_Australia How can you post if your internet is down I think your throwing your game smh some people in this world truly want to see the world burn!
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nbn™ Australia
(@NBN_Australia) reported
@EZealand quality of your experience and work closely with retailers to rectify any issues. Don’t worry, if the problem is with nbn, your provider will let us know and we’ll work hard to fix it. On another note, does anyone on your property have medical conditions or use 2/3
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Smoke and Mirrors
(@James71417091) reported
@RobynChristofi1 @MRowlandMP FTTN It's still using the old Telstra copper in your street that will never get better. Even if you have new copper, every time it rains and a Telstra/NBN pit floods in your street you will get a dropout. Fibre was cheaper and faster will little to no faults. Crazy LNP/AUS