NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Perth, Rosalie Plains, Adelaide, Brisbane, Sydney, Newcastle, Barrington, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Gisborne and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Perth |
Total Blackout | |
| Rosalie Plains |
Internet | |
| Perth |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Randall
(@tertius_keen) reported
@Telstra 8 years of frustration here. Currently NBN and backup internet service crap, 4.31 Mbps upload on the back dongle Wifi. If there was a disruption or slowing of the service you would think that you would send a bulk message to peoples phones to advise fault and fix?
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BenMiles
(@benjmiles) reported
@NBN_Australia Hahaha!! It has zero to do with my in-home installation but good on you for shirking responsibility, yet again. Your 'engineer' screwed up, as always, so now another one has to come out to 'fix' the issue. How much tax payer money does each of these appointments cost?
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Fíriel Olorindë
(@evenstar) reported
(my family literally used a local ISP since OneTel collapsed and they were the BOMB. they still are and I miss their service. we had to switch to iPringles because of the disaster that is the NBN. disasters all 'round!)
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Phil
(@Phil98529731) reported
@peters_malcolm Biggest problem in the bush is just what towers are we talking about ? We now have more bloody infrastructure duplication with Telstra towers (mobile network) and NBN towers.
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Peter
(@Minus777) reported
Contacted @Telstra on Saturday to upgrade our NBN plan. It'll be upgraded within 24 hours they said. It's now been 120 hours, and nothing. Contacted Telstra. You need to put in a complaint before we can talk to you about it. #Useless
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Joanna Mendelssohn
(@oldlillipilli) reported
@GreenJ @Telstra @NBN_Australia I had the same problem – until I dumped Telstra
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Duncan🍻Reece
(@Duncan__Reece) reported
@Diliboy0 @harrishfg @Trixie_Boo Compulsory super is a rort. NDIS is a rort. NBN doesn't work. Medicare is good. You got 1 out of 4 there.
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Mark Randall
(@tertius_keen) reported
@Telstra With the new development of 117 dwellings down the road I don't think you have or will upgrade the infrastructure to cope with this as I do not think developers have to pay you or the NBN to deliver to the site as already existing, but needs upgrading, bandwidth.
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Trisha_is_back
(@Trisha_is_Back) reported
@NBN_Australia I've been dealing with Telstra via DMs on Twitter because I had so much trouble with the calls I made last night
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BenMiles
(@benjmiles) reported
@NBN_Australia Yes, I have done that. As I said a second 'engineer' is going out to fix the first ones mistakes. $$$
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Mark Randall
(@tertius_keen) reported
@Telstra It was great he could only speak on NBN faults, not on why the mobile wifi was so slow. NBN tomorrow, by then issue may have corrected itself. Still Archadian .14 , Huawei 5.97 , reason maybevhe said was that Wifi on Archadian limited even though on unlimited plan. Go figure.
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Waz yg
(@Wazyg2) reported
@NBN_Australia Just so everyone also can see, you did not resolve my query over DM. Your team just simply told me to contact my ISP while my ISP told me to contact you, despite my ISP giving me an NBN incident number. U still couldn't answer
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Clint Carey
(@ClintCarey) reported
@Telstra trying to get support with my NBN being down.. after running the automated diagnostics and sitting in wait for hours still cant get consistent replies from tech support
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Duncan🍻Reece
(@Duncan__Reece) reported
@Diliboy0 @harrishfg @Trixie_Boo Compulsory super, like tax, is theft. Except tax goes to paying for things I use so it has a use. NDIS is being rorted, like everything the government funds. It is government funded privatisation. You a fan of privatisation? NBN still doesn't work, even if the other mob get in.
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jonathan green 💉💉💉
(@GreenJ) reported
for almost two years now working from home ... and i have put up with the several times a day momentary @Telstra @NBN_Australia outages that trip out vpns and interrupt processes. But, you know what... i am now totally. fng. over it.
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Bitten By Design
(@bittenbydesign) reported
@NBN_Australia Already lodged several requests with my service provider and everyone regardless of provider was down for almost two days. Of course now the power is out, so who knows if the internet is still working... :-(
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BenMiles
(@benjmiles) reported
@Aussie_BB Hi Lizzie. I did that and an NBN ... I can't call them engineers as that would be an insult to engineers was supposed to come out yesterday to fix the damage the engineer that came out on Monday caused. Looks like they balled it up. No surprises there.
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big frog from runescape
(@tubapocalypse) reported
@raikrul Great about the speed, and hopefully it doesn't come to that and NBN can sort their **** out. So frustrating!!
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Optus
(@Optus) reported
@markjbhansen Thanks for checking in with us this morning. NBN is still working hard on getting the network back up as soon as possible. We have not been given an ETA yet this morning. Apologies for the network disruptions. Kristy (1/2)
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𝕂𝕖𝕧𝕚𝕟 𝕂𝕝𝕖𝕙𝕣🕺 🏳️🌈
(@kevinklehr) reported
Another day. Another #NBN outage. Time to read.
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Trisha_is_back
(@Trisha_is_Back) reported
@NBN_Australia I never lost power... just lost the NBN - no lights at all on the nbn box. I rebooted when the internet connection "died" ensured the connection but not a green light (or any light) showing on the nbn box
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Trisha_is_back
(@Trisha_is_Back) reported
@Telstra after spending almost an hour on the phone to your tech support yesterday my NBN has died.. initially had some cover but I cant get any tech support until the 9th Feb. Only reason I can get this msg to you is via a mobile broadband so no TV at all today sick kids
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Phil
(@Phil98529731) reported
@peters_malcolm I just read the article. How f**ken stupid is this government. They create a company called NBN Co to provide (well original plan) a fibre network to most Australian homes. That basically shut the Telstra cable network down.
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John
(@John47678748) reported
@MettaBhavana1 Al the LNP ever does is cut from the poor and vulnerable to give to the rich. They don't understand the concept of doing things right in the first place saves lots of money and time. Case in point, NBN. To name but one. Slomo has plenty for rich friends, and they pay no tax.
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BenMiles
(@benjmiles) reported
@Aussie_BB Hi Lizzie. I did that and an NBN ... I can't call them engineers as that would be an insult to engineers was supposed to come out yesterday to fix the damage the engineer that came out on Monday caused. Looks like they screwed it up. No surprises there.
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Ron Ruys AMIEAust
(@RonRuys2) reported
@Trisha_is_Back @camerondickqld NBN we spend billions on fibre network so I can get same 7mb/s I had on ADSL Just less reliable But someone made money from that plan
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Joe Monday
(@JoeMonday42) reported
@Diliboy0 @harrishfg @Trixie_Boo Pink batts… NBN… GFC… over the past two decades Labor has been a disaster for Australia… worst at State level where the development of much needed new enterprises has been deliberately undermined…
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Jason Copland
(@jasondcopland) reported
@GreenJ @Telstra @NBN_Australia Telstra let us know that NBN fibre to the house was now possible for us. Woo hoo. While the speeds can be faster at times, I am very much over the "Dad, the internet is not working" shout outs. I am neither an IT fixit fellow, nor customer service at Telstra/NBN.
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Sean
(@TonkaTruckArgo) reported
Hey! @NBN_Australia don't want to take you away from the lego team building meetings and parties, but can you kinda just get on with building the network? I.e Gunning NSW still relying in on satellite, can't even get adsl from @Telstra
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Peter Metherall
(@petermeth) reported
@GreenJ @Telstra @NBN_Australia I have found TPG to be almost faultless and when I did have problems I spoke to a human located in Oz who managed to fix promptly. Friends with the same provider agree 100%.