NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Rockhampton, Melbourne, Brisbane, Adelaide, Rosalie Plains, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Rockhampton |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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ANDREWS IS NOT MY PREMIER
(@Daniell30558035) reported
@NBN_Australia What a load of crap you're 3rd world nbn doesn't deliver enough nor stability to just watch basic Netflix.
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Chickenoodle
(@velcrochicken12) reported
@NBN_Australia @michaelplis 3 months and waiting for you to sort out my speed issue due to line damage. Yeah good job.
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Christopher Jarman
(@raymond3020) reported
@RobMax4 half our suburb is FTTH and the other (including us) recycled the foxtel/telstra HFC cable. Constant drop outs. Our ISP tested their line/connections and said the cable in the old telstra pit was giving low signal. NBN said all good (even though they didnt physically check it)
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Dirk ᕕ( ᐛ )ᕗ
(@AboutaDirk) reported
My internet (@NBN_Australia ) has been down for 3 consecutive days now Makes working from home MIGHTY expensive (have to use my 5g plan) More annoyingly; the 5G is clogged up too because everyone's now on that instead of NBN ARGH
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Allan Rogers
(@allans2cents) reported
@gjgray16 @Marlsclayfield @TruthdriverOn Then Abbott got in, slashed the spending Instead of world class NBN, we got this hybrid that never really worked Over next few years, many hundreds of millions had to be spent to “patch up” the shoddy set up In the last few years, NBN now has to redo a lot of work…….. 2.3
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Matt Donazzan
(@Donazzan) reported
Today's write down of the value of the AU Fed Gov investment in NBN by $31bn (~70%) is a reminder of how wasteful gov attempts to compete in utility markets can be. @DanielAndrewsMP take note - SEC restart is bad economics. #economics #Victoria #auspol
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krysinello
(@krysin01) reported
@Sophilautia They called me before I got a chance and basically said. Noticed some issues with your connection. Were getting NBN out to look at it. Ended up being a node issue but yeah proactive reaching out is great.
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Hugo
(@Chileno02Hugo) reported
@NBN_Australia Constant drop outs for the last 2 days and all my ISP can say its a NBNCO issue they logged a fault how is that staying connected it rains for 3 days the network goes down the toilet
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Tony Ilian
(@tonytau101) reported
from
Westfield, State of Western Australia
@MSMWatchdog2013 Only in Australia do we announce we’re rolling out a national network, then we **** if up with fibre to the node, HFC & the bollocks of fixed wireless and satellite - to now find out that the Aust taxpayer is on hook for $40b. Plus we’re now rebuilding it with FTTP. TI #NBN
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Jedi Jesus
(@jedi_jesus0) reported
@NBN_Australia Upgrade is not available in my area. That is beyond me, I live in a suburban area that has been established for 25+ years. Looks like **** internet forever
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Cdbrown
(@BrowntownBrew) reported
@mycrouch Without funding to undo the mess created by LNP, the service and price of #nbn will always suffer.
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Cdbrown
(@BrowntownBrew) reported
@gmclwill @TonyBoydAFR So in the outset you can see he lays blame on ALP for the financial mess and makes out that Turnbull did the right thing in trying to reduce costs and use copper. The main reason for the write down and low value was the LNP decision to reuse copper #nbn
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Insouciant Samuel - gibberish spoken here 👍🏽
(@belungerer) reported
@Telstra We’ve been advised to go to NBN Sky Muster service.
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Robert Maxwell
(@RobMax4) reported
When selling the policy, the Coalition government claimed it would result in a cheaper version of the NBN than Labor had originally planned in 2009, but the Productivity Commission found the switch added to the costs for the network.
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Dirk ᕕ( ᐛ )ᕗ
(@AboutaDirk) reported
@NBN_Australia For those wondering; The response was "lol no clue when you'll have the service you're paying for again :D" But with fancy words.
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Josh Taylor
(@joshgnosis) reported
@anthony06108170 The cost was coming down, and is cheaper now. A lot of that info is in the reports. Got to remember, capital expenditure is one factor - the operating expenditure is the one biting NBN now having to maintain the old copper.
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BennyBeatts
(@EnergyWrapAU) reported
@GrahamY 100% true. But Rudd never paid a price for NBN stuff up. Turnbull did. And Australian consumers.
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Daniel Rose
(@dgr_dgr) reported
@debritz I often wonder if everyone in these call centers knows what they're doing is shonky. Surely there's gotta be some who legit think they work for the NBN help desk
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Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia The write off was due to LNP trying to reuse the copper. They spent a lot of money redesigning the network, a heap more on new copper, but never replaced the copper that was the costliest part of the network - between home and pillar. They now admit the copper provides no return
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VinceB
(@VBontheMove) reported
@Telstra Extremely disappointed today. Telstra/nbn tech did not show. Upon investigation nbn had not confirmed apptmt. Another 4/5 business days required to fix connection. Case # 49051360
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Social Commentator
(@TazyDevel) reported
Just another horrible 1 hour experience with @optus trying to get #optus nbn & phone and wifi for ailing mother. Aman and Suja in the Indian call centre trying to sell other products as we plead just for internet & phone. @Optus always very difficult they don’t listen.
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This Dalek's Workday 🇺🇦💉💉💉
(@YUHeff2BSoGreen) reported
now they tell me because i didn't receive their stupid sms at 6am while i was asleep and it's now less than 24 hours to the appointment they booked without consulting me first, they cannot reschedule it because NBN CO ARE A BUNCH OF POXY, RIGID *****
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Tony Ilian
(@tonytau101) reported
@MSMWatchdog2013 Only in Australia do we announce we’re rolling out a national network, then we **** if up with fibre to the node, HFC & the bollocks of fixed wireless and satellite - to now find out that the Aust taxpayer is on hook for $25b Plus we’re now rebuilding it with FTTP. TI #NBN
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Mark Morey
(@markmorey5) reported
@RobMax4 Fortunately our connection to NBN was early 2013 and we got FTTP - we get what we pay for (50mbs) 24 x 7 (always 51.2), hasn't ever dropped out or suffered issues. Do it once, do it right, do it fibre.
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Cdbrown
(@BrowntownBrew) reported
@Tayzlor @NBN_Australia Look at NZ and how well they are doing with their fibre roll out and the costs people pay for the various speeds. We could have had that if LNP didn't cripple the network. FTTP networks have value and provide a return on investment. Reusing copper doesn't.
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Kiwivandi
(@vandmedia) reported
@itshughesy @NBN_Australia 5g is far superior, 650mbits down for the same price as a NBN connection that can only offer up to 100mbits down…Latency is still fantastic. The NBN was a tragedy in terms of execution, a shining beacon of failure of greedy government, it could have been something special…
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Greg Gardner
(@greggardner43) reported
No wonder @Optus had a data breach. Same company cannot supply full strength internet or phone line for over a week. So called help line incompetent. Technician baffled. Blame game has started with @NBN_Australia. @Telstra here I come.
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the_scotsman_
(@the_scotsman_) reported
It astound me how the #NBN are still operating. They **** something up EVERY time! I made an NBN tech appointment yesterday. Booked for 1-5 today. I get a text at 8am this morning to say the tech is on his way. No one is home, I said 1-5 for a bloody reason! It's not difficult!
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Jase_BDM
(@JaSe_BdM) reported
NBN is an absolute disgrace! Some may call it a first world problem that we don’t have internet - but I do live in a first world country! Pathetic!
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BhagsNStonks
(@BhagsNStonks) reported
@zhanginu Nbn will seem cheap by comparison. Twiggy Forest lobbying the **** out of all govs. He's put so much money into unproven hydrogen. They'll lap it up on our dollar