NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide, Perth, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington, Sunshine Coast, Connewarre, Mile Bridge and Upper Freestone.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Total Blackout | |
| Brisbane |
Internet | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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muze5000
(@muze5000) reported
@BelongAU NBN internet down in 3803
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Melinda Koth
(@KothMelinda) reported
@NBN_Australia Already have contacted them, it’s an nbn issue and it’s the end of financial year and I need it fixed urgently
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Belong
(@BelongAU) reported
@la_ra_pi_ne Hi Laura, we’re looking into an issue affecting NBN services in Victoria, currently some customers may have problems getting online. The team is hard at work fixing it, sorry if this messes up your day. Please keep an eye out for further updates. -Rhys
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Feu De Bois Sewer Rat
(@YllopBois) reported
@BelongAU NBN say there is no outage. It would be good if you could put outages on your home page rather than have to check Twitter. Thank you
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Belong
(@BelongAU) reported
@CarolynLoo4 Hi Carolyn, we’ve fixed the issue which was affecting customers in Victoria. Your NBN service should be working again. If you're still having trouble, please restart your modem. -Rhys
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the moment of swing
(@MomentOfSwing) reported
Keeping coal and gas going to supply "back-up energy" is like Telstra copper lines in the NBN. Turns out to choke the entire system. Fix the power grid and get serious about big batteries. Stop regulators from refusing power from my roof if there's no profit in it. #auspol
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Showtoonz
(@showtoonz) reported
So you contact me with an email to contact you about an nbn order. When I do so it takes 35 minutes to answer and then have it explained to me that you will be contact me again and not actually help with the bloody problem. How hopeless are you?
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Necromancy Black
(@NecromancyBlack) reported
Damn, nice job NBN. Put a fault in with my ISP yesterday afternoon, Wednesday morning booked. Called this morning saying they can come this afternoon (lucky I wasn't feeling great so was WFH), showed up pretty much right on 12 and had the modem replaced and fixed by 12:30.
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Belong
(@BelongAU) reported
@ParshuramMagaji Hi Ram, we’re looking into an NBN issue in Victoria, customers might have some problems with their connection. The team is hard at work fixing it and we’ll let you know when we know more. We’re sorry and we’re on it. -Rhys
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Mick Liubinskas
(@liubinskas) reported
Anyone having NBN / Optus internet issues or just me?
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Belong
(@BelongAU) reported
@GnollRestless Hi there, we’re looking into an NBN issue in Victoria, currently some customers may have problems getting online. The team is hard at work fixing it, please keep an eye on our socials for updates 🔧 -Rhys
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Rubin
(@Rubin15392110) reported
@Kidcowboy2 Because of the buffering from the libs **** version of the NBN
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Now, bring on that FEDERAL ICAC with 🦷🦷🦷🦷
(@writerbyter) reported
Anyone else having #NBN -related internet issues the last two weeks? We’ve had either slow service or no service and I‘ve contacted my internet provider twice in the last 2+ weeks who say it’s an NBN issue. I’m not being paranoid now the #LNP are booted out, am I?
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Feu De Bois Sewer Rat
(@YllopBois) reported
@NBN_Australia hi, @BelongAU is reporting an NBN issue but your outage tracker says there isn't one. What's the status please?
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Belong
(@BelongAU) reported
⚠ We’re looking into an NBN issue in Victoria, customers might have some problems with their connection. The team is hard at work fixing it and we’ll let you know when we know more. We’re sorry and we’re on it.
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Dylan
(@DylWilliam) reported
I should also mention that my housemate also works from home. I’ve called out internet provider multiple times and they have flagged the issue with NBN multiple times and we still haven’t heard a thing @NBN_Australia
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Belong
(@BelongAU) reported
@Sadque11 Hi there, we’re looking into the issue affecting NBN services in Victoria. Sorry this hasn't got your day off to a great start, we’re going to fix it as soon as we can. Please keep an eye on our page for updates -Lara
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Belong
(@BelongAU) reported
@YllopBois Thanks for touching base Feu, we’re looking into an NBN issue in Victoria, currently some customers may have problems getting online. We’re sorry and we’re on it. Please keep an eye out for further updates. -Rhys
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Belong
(@BelongAU) reported
@SansSeraphAsh Apologies if this messes up your day Ash, we’re currently investigating an issue affecting NBN services in Victoria. The team is hard at work on a fix, Please keep an eye out for further updates. We’re sorry and we’re on it. -Rhys
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Melinda Koth
(@KothMelinda) reported
@NBN_Australia nbn not working need it fixed so I can do my work. Can you contact me to come and fix it, my isp is useless
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BIRRR
(@FixBushInternet) reported
@Tedthekelpie @consettfarming Yes they are different Nbn use traffic prioritisation & manage their network by limiting the data per plan - to make it fair for all. Starlink limit the number of connnections, don’t do traffic prioritization & if one user hogs all the bandwidth in your cell they aren’t policed.
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anon vpn
(@anonvpn101) reported
@Optus wtf is going in with your nbn service in Sydney northern beaches. Every f*cking morning it’s either slow as hell or just not working at all. EVERY DAY. Don’t tell me it’s nbn other people who have nbn with other providers are fine. I am so sick of this fix your ****!
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Carolyn Loo
(@CarolynLoo4) reported
@BelongAU Hi Belong, my NBN service does not seem to be working. I have checked the Nbn website for outages, and the website says service is fine. Can you please help? Unsure whether it's my modem or something else?
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Belong
(@BelongAU) reported
🎉 Update [12:10 pm AEST]: Good news! We’ve fixed the issue. Your NBN service should be working again. If you're still having trouble, please restart your modem.
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Mark Smith
(@MarkS080261) reported
@MikeCarlton01 And fix the energy crisis and fix the NBN and aged care and everything else they didn't achieve.
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Belong
(@BelongAU) reported
@YllopBois Hey Feu, we’ve fixed the issue! Your nbn connection should be working again. If you're still having trouble, please restart your modem and any nbn equipment. -Rhys
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Belong
(@BelongAU) reported
@Ndi_Fayo Hi there, really sorry you've had a long wait time with us this morning. We’re currently experiencing an NBN outage in Victoria so have a larger than usual number of calls coming. If your call was about this, please know the team are working hard to resolve the issue ASAP -Lara.
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Tao de Haas
(@TaodeHaas) reported
The LNP just needed another 3 years to implement all the things they now advice Labor to do. They didn’t get around it in 9 yrs. Too busy rorting, selling off public assets to mates, undermining public service, Medicare, NDIS, sabotaging the NBN etc. #auspol
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Sadque
(@Sadque11) reported
@BelongAU When does the NBN service resume ?
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Chris Jones
(@cpjones44) reported
from
Melbourne, State of Victoria
Hello @Aussie_BB. My NBN in Heathmont is a bit unstable in the last 10-15 mins. Lots of pings dropping. Anything going on?