NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Coomera, Sydney, Adelaide, Rosalie Plains, Gisborne, Toowoomba, Perth, Rockhampton, Katoomba, Dubbo, Central Coast, Penola and Bundaberg.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Coomera |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Corneliu
(@corneliu) reported
@rbanks54 Same. Mine came through the coax network I think not through the power network. My power is protected by a Tesla Gateway and Battery. NBN box, router, Control 4 controller and a $$$$ projector are all gone :( I didn't think of checking the Xbox and PS5. Hope they are alive :/
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Paul K
(@paulipaulyk) reported
@Aussie_BB there appears to be an NBN outage in Newtown NSW at the moment. Can you confirm please?
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zisb
(@zisbiesdeluxe) reported
Thank @SpaceX for Starlink. NBN fixed wireless connectivity is still down after northern NSW flooding and 4G is still, understandably, slow.
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Glen Thoms
(@Flopman39) reported
@NBN_Australia please help! Your service in my street is a disaster. Constant call outs. Your technicians fix 1 house and knock out another 3. We are down for the 2nd time in a month. Terrible mobile coverage here too. We are in iso for Covid. No internet or phone.
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Optus
(@Optus) reported
@MissMi9999 If the issue still continues then please sent us a direct message to confirm which internet service is this in regards to, I mean 4G home internet, 5G home internet or NBN home internet? And also your full address so that we can double check this for you. Kartik
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Ben Grimshaw
(@rarghdinoshaw) reported
@DannyPearsonMP what's with the poor NBN rollout? Essendon resident here who has been without internet for over three weeks because @NBN_Australia won't respond to our provider, and the technician was a no show for out appointment. I work from home, internet access is vital.
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Hambo
(@stinhambo) reported
@NBN_Australia The FTTP network is, the rest is antiquated.
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pgravel
(@pgravel5) reported
@NBN_Australia Made for more,where,thats right Canberra, what does regional area's get,SkyMuster a piece of ****.
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Renski, not smiling
(@RADeVisser) reported
@LesStonehouse Morrison, but they were all failures. Abbott's treatment of Gillard was reprehensible, a mean spiteful little man. Morrison is utterly useless, a hyprocrite and a bully. I was hopeful for Turnbull but he was a massive disappointment, and I'll never forgive him for the NBN.
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Jase Huang
(@homer2288) reported
Now they want to roll out in limited numbers, fibre to the home. But don't rejoice yet, you may not get it, as it's only in selected areas only. NBN network was first rolled out in 2011, 11 yrs later, here we are, they finally thought about fibre to the home. Wow, progress. 🤮
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Glen Thoms
(@Flopman39) reported
@NBN_Australia please help! I live in Kingsclear Road Alexandria. Your service here is a disaster. Please check your records to see how many call outs. We are down for the 2nd time in a month. Terrible mobile coverage here too. We are in iso for Covid. No internet or phone.
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hank ronson
(@wiseguy_ocb) reported
@MikeCarlton01 @fairgo_yu but the FIX THE NBN NA **** THAT TO HARD
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Violet
(@VioletsZone) reported
My dad just told me the nbn is out and they aren't going to come fix it till Monday... it's Friday right now.......
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Jase Huang
(@homer2288) reported
Aus NBN network is such a huge failure that we rank
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Erik Streed
(@PhysDownUnder) reported
@Mikenicholls88 You've made a multi-channel attempt to contact. If they were having tech problems and doing likewise you'd either know or they're doomed beyond immediate recovery anyway (NBN and mobile outage, etc.). I'd concur, at 10 minutes that's a no show.
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SALTY YURIO
(@SALTY_YURIO) reported
@Telstra Hey, we had a power outage and everything went off. Power is back on but the NBN box keeps turning on an off and doing weird flickering lights thing. The Foxtel is also giving us this F106 message. Sort it out thanks, we want to watch the footy sometime today.
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Loyal Kylo
(@kyloZK) reported
@Mesportt @VodafoneAU @NBN_Australia How are they going to fix it though
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J
(@flammavis) reported
@NBN_Australia Hello, my connection in NSW 2035 has been down since around 7AM this morning (nearly 6 hours now). According to the Network Status there is an unplanned power outage affecting the network. Do you have an estimated time for when this will be fixed? Thank you.
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Mumma
(@kimmidoll123) reported
@Optus no customer service? I need support for my nbn but there is no customer support assistance?
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Jameszac
(@Jameszac5) reported
@LesStonehouse Abbott was a crock Turnbull stuffed up the nbn Idiot there now is absolutely crazy and on a power trip my vote goes to the idiot there now
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Graham
(@sunmoss63) reported
@VodafoneAU Forest lake outage NBN out for 2 days
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ConZ
(@ConZ0503) reported
Hey @Optus three days with no NBN service. Reported Thursday and told a case manager will call us. Silence is deafening
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Mesportt
(@Mesportt) reported
@kyloZK @VodafoneAU @NBN_Australia they can check on there system for an outtage. normally oatages dont show on website but when we call they have a problem they know about. parents are alseep so cant call
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Ian Mason
(@IanS_Mason) reported
@PaulFletcherMP Your @NBN_Australia sucks and is a complete failure. I hope you have WiFi connected - many of us can't. But what do you care?
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nbn™ Australia
(@NBN_Australia) reported
@ElvesCelves Hi Christopher, sorry to hear that your nbn is down. Please note that our Network Status webpage only shows the status of the network in your area and if there are any nbn outages affecting your address. 1/2
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Nebula
(@EratoMuseTTV) reported
also the way my internet decided to drop out for today and i couldn’t even do any uni work or play any of my games is highly annoying cause i have an nbn electrician coming early in the morning to fix it and i’m 👺
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TPG
(@TPG_Telecom) reported
@rarghdinoshaw Our service delivery team is pushing to get a new appointment from NBN Co so we can get this done the soonest possible time. In the meantime, an interim service is being arranged to be sent to you. Your case manager will keep you informed as updates become available. -Charm
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Gill Stannard
(@HerbalGill) reported
@NBN_Australia do you have an ETA for return of service to our corner of Syd 2050? My provider can’t help as it’s an NBN unscheduled outage. Hours so far.
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Rob Web
(@justweb) reported
@Telstra You know what, user switchable for the 4g (not that it's much good anyway, but better than nothing) would be a good idea. TBH, rarely have NBN problems, but it would be good to have control over the 4g connections. Thx.
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Mesportt
(@Mesportt) reported
hello @VodafoneAU & @NBN_Australia internet has randomly gone almost completly terrible. from 80 upload and 40 download to 20 and 1. Also says 0 outages in my area?????