NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Adelaide, Sydney, Perth, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul, Long Forest and Loch.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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F Onthemoon
(@firstdogonmoon) reported
there was a typo in my last tweet complaining about big sur so i deleted and i can’t be bothered fixing it but i will just say big sur is terrible and so is the nbn
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Steve Thompson 💉💉
(@stevethompson49) reported
.@iiNet and @NBN_Australia both say no problem, but my internet has been dead for an hour.
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Jenny
(@jennywallace52) reported
My NBN phone landline out. Reported it and keep getting told they can't fix it. Terrible service. @Optus @networkoutage
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Nessa Mac
(@mavclair) reported
@Telstra Hi Phil, I spoke to telsta and did the troubleshooting and they sent someone from NBN co to check out the issue today. Some corroded wiring following the storms in Sydney. All working again.
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mic
(@michaelneale) reported
People can complain a lot about the NBN, but I think it held up very well for the pandemic load of working/schooling from home. Most anecdotal complaints are due to the standard garbage wifi setup most people have in their homes.
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F Onthemoon
(@firstdogonmoon) reported
i that you shouldn’t upgrade first go but big sur is such a massive pile of screeching hot garbage i will go to monterey (which simply cannot be worse) as soon as i have finished downloading the 12gb file (probably january thanks to @TurnbullMalcolm and his NBN)
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grozerown
(@grozerown) reported
@smh @LisaVisentin So long as I can stand in the queue at a Post Office and see collapsable cooler bags, support bras and make-a-dinosaur models for sale… And our cable internet used to get us 115 Mbps for $50?now with compulsory NBN about 50 Mbps for $90. Why do these p - - cks deserve bonuses❓
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💧Maria Sofi
(@mariasofi) reported
@SpudBenBean :) The sound quality is SO bad, it was very hard to catch - which is a shame because Mr Robinson of Counsel gave a great rundown of what purpose #NSWICAC #ICAC plays. Someone needs to nip down to JB HiFi and get some decent microphones... or maybe the NBN is clogged & slow.
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Colin Tucker
(@colintucker) reported
@LesStonehouse Turnbull was the one hopeful PM out of that bunch, but he was handicapped by the far right faction within the Party. Amazing how his tune has changed after being ousted, but I'll never forgive him for destroying an NBN that would have lasted at least a century. Disgraceful.
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Djb @ oz
(@Djboz1) reported
@BelindaJones68 @SenatorHume Hey, stupid: Last time I checked the CEO of the NBN Corp had a penis and Ms Holgate doesn't. Eyeroll.
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Kye Rosendale
(@WonderDalek) reported
@alicexmaiaMFC your upload speed issues as I cant recall if you mentioned download as well on HFC are a common issue with HFC because NBN is still sharing the space with Foxtel/Telstra. Have you tried factory resetting the NBN NTD? Pin in the reset hole for no more than 10 seconds and let it
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Adam Crow
(@adamcrow64) reported
@alastair_ak47 @SkyNewsAust The libs had adopted that position for many years. The nats still support conspiracy theories. So in Australia our governments have not listened to experts . The nbn was another good example.
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Guy Phawx
(@GenRe4L) reported
You would not believe it, NBN have finally admitted in #estimates that fibre would have been better. ******* down with a feather. #auspol
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Dim Evets 📚
(@dimevets) reported
@LotusfrogBianca @NBN_Australia Labour=fibre Lib’s fix= FTTN Covid was not the only massive failure of public administration
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XxRabaxMasterxX
(@BloxyBorgers) reported
Why is internet slow af I blame nbn again but I do love the ping it’s so funny
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Mark (yoga sessions 44/100)
(@mwotton) reported
@JonoInAotearoa @benwalding @michaelneale Fair but that’s not really the NBN’s fault, or problem to solve.
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Mark White
(@mrkwhite) reported
@janine_hendry I it’s reckon the same number of network engineers that were consulted on the coalition’s NBN.
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matt clark
(@clarkie_33) reported
NBN down.. Not happy when I’m trying to watch #TheBombers hot spotting this bloody quickly! #godons @essendonfc
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Jenny
(@jennywallace52) reported
@Optus Unfortunately on messaging they said they can’t help as there is an open case no. I have no idea what this is as I didn’t report anything. I have had the NBN for only a couple of weeks. The phone light is out on modem and other lights on I have no idea on. I’m not technical.
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💧Steve Jenkin
(@StevejCbr) reported
@sunnydarkgr33n @JrehnJ @NickFeik 1. "Science & Technology" always together For a party that rejects Science, utter hypocrisy to rely on "Technology" as "magic bullet" 2. Remember 2013 & Turnbull selling "New Tech will magically appear & cut NBN costs" Never happened, never going to happen #auspol
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Aussie Broadband
(@Aussie_BB) reported
@LocalNews4051 @NBN_Australia Hi Dennis, All our NBN plans are wholesaled directly through NBN. If the provider listed changes it does indicate something odd happening, possibly a fail over service, crossed line, etc. I would recommend touching base with our customer service team if issues continue - Adam
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Owen Mehegan
(@literatesavant) reported
@michaelneale NBN should do it. Just part of the service. Free wifi assessment.
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smiling assassin
(@smilingassass11) reported
@NBN_Australia why do you do all your network works during working hours when most of us are still working from home? Can’t you do this stuff during the night? Infuriating 🤬#NBNsucks #nbn
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🎃LoZza🎃
(@CocoaFox023) reported
@Yajmal13 @tashiro64 Yeah this is bad for Australians since most people inherently have a bad connection Thanks NBN
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#MurdochRoyalCommission.
(@DavidHa30584721) reported
@BelindaJones68 @SenatorHume Bonuses for rolling out a subpar NBN network. Why?
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Green Velvet - Cave Dwelling Sewer Rat
(@Green_Velvet_) reported
@BelindaJones68 @SenatorHume Why are they getting bonus? Isn't NBN one of the biggest white elephants in the last decade of #auspol? Customers have a 3rd world service, and 🐷are still rorting the taxpayers... typical #LNPCorruptionParty .
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Snowed in w/ Jack 🪓🪓
(@xain445) reported
@theage @ScottMorrisonMP "$19 billion on low emission technology" guarantee this will be some NBN quality solar panels to the home **** while they continue mining coal, cause its the people who create too many emissions.
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mich ✨
(@mismatchedmich) reported
apparently the nbn is gonna be down at my house for 2 WHOLE WEEKS! I AM TRYING TO DO UNI ONLINE! WHAT THE LITERAL ****!
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The Fat Controller
(@grrahamm) reported
@DebSpillane Yes, our streaming just dropped out (NBN?) so switched to broadcast, terrible audio here.
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Jabidin
(@abidinJ) reported
@MyRepublicAU Hi, I have network blackout @Cherrybrook. Have checked the NBN site and reset the modem twice. Still have no connection. Please advise.