NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (73%)
- Total Blackout (11%)
- Wi-fi (11%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Perth, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Phone | 1 hour ago |
|
Sydney
|
Total Blackout | 2 hours ago |
|
Melbourne
|
Internet | 14 hours ago |
|
Sydney
|
Internet | 22 hours ago |
|
Brisbane
|
Total Blackout | 1 day ago |
|
Adelaide
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony Clark (@AnthonyClarkAU) reportedSeriously @Telstra and @NBN_Australia - our internet is going down every day. The whole suburb. It's been happening for weeks now. How is anyone supposed to work from home or homeschool in lockdown? Even 4G backup is struggling under load it seems.
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Mike Sampson (@mfsampson) reportedHave been waiting for NBN since March. Currently thinking of saving my single bubble for the NBN tech just in case they get their **** together. #SydneyLockdown
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Schappi (@Schappi) reported@Telstra My internet connection is fine. Great even! NBN have been having issues in the area.
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wearing jeans to the beach (@AynRandy) reported@angharadyeo unironically yes, the NBN guy will fix it up. My cable was cut off and dangling underneath my house
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💧Libby (@1970genxmum) reportedWFH internet is **** 👏👏👏 @NBN_Australia @Telstra
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Alexa (@KittyAbsurd) reported@Nowun6 @Telstra Isn't it amusing that telcos are so responsive on social media, but excruciatingly slow when you're an actual paying customer? NBN twitter account is the same, nearly every time I post my ****** FTTN speed, there they are to pretend their service isn't terrible.
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rad guru (@angharadyeo) reportedI have no idea what this is. is it a broken phone connector? is it just something else? do I just point at it when the nbn guy turns up and shrug? help me
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No. 3 (@no_3) reported@angharadyeo @SiODsays To their credit, the nbn tech who did mine was amazing and ran a new line in no worries when I had this same issue.
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statutory ape (@floppy_ape) reported@NBN_Australia Good news! You’ve wasted another day of mine that I do not get paid for. You sent a single tech to do a job that requires a team. You’ve been told what the problem was and yet I get another tech who waived his hands in the air wondering why he has been sent to do a job he cant do
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Lincolncrew (@lincolncrew) reported@james00000001 @DrKate_Miller @SvayKen Don’t be Silly,,, The LNP are the better economic managers,,, Just look at NBN for starters…. Wait…. Never mind!!!
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rad guru (@angharadyeo) reported@Scrxtchy I know what it is, but it's broken to **** and haven't had to get nbn connected before so wanna know a) if it is what I suspect b) if the nbn tech can fix it
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💧Nowun🐀 (@Nowun6) reported@DanielNorrisAU @Telstra To be honest I just cannot be bothered. I worked out it cost me over 35 hours I will never see again. iiNet fixed the situation in a few hours and I have never had a problem since. They really look after their customers, I get notifications whenever there is an NBN problem.
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Mark H (@markhiscox) reported@Telstra Trying to transfer phone and broadband. Front end of your automated call center tells me everything ok. I don’t have nbn at new address and need someone to help preferably human to help. 16252053 is case number
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Greg Lomas (@GregLomas1) reportedSo I pulled the pin on @NBN_Australia no more poor quality connections for me.
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Jeff Isles (@jrisles) reported@Nowun6 @CaseyBriggs Got rid of Telstra from my life like 30yrs ago & have never ever needed them since. I just don’t get why people are still with them. I use Tangerine for our NBN & Amaysim for my & my family’s mobile services. We save a lot of money when compared to Telstra
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Badger 🦡 (@Badger_tbg) reported@NBN_Australia Thanks #nbnsupport I have spoken to @iiNet numerous times with no outcome. My @Telstra 4G service is quicker than the service I receive from them
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fluids_guru (@fluids_guru) reported@simonhackett @AussieBroadband I'd like faster upload too (I spend all day connected to AWS EC2 boxes). I also need to issue a correction to @alexbhturnbull as I stated years ago that when NBN replaced my 1990s Optus HFC with another HFC I thought I was doomed to 100 Mbs max forever. Apparently not!
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💧Nowun🐀 (@Nowun6) reported@Telstra For a start get rid of your crappy app and do real person support, stop cancelling NBN appointments without informing the user and listen to your customers. You had me as loyal customer who paid on time and lost me due to severely BAD service and not listening to your customer.
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Ben Fisher (@ben__fisher) reportedHas anyone else noticed when it comes to big National projects everything the Libs touch turns to ****? NBN and now Vaccines. #auspol2021 #AuspolSoCorrupt #ScottyFromGaslighting
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Mark H (@markhiscox) reported@Telstra can someone help me with my nbn transfer. Tried ringing and cannot get past automated service. 16252053 is case number
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Don't leave me🐭🎀💿🔎🛠🐕🐨🥀🍟🏏🚣♀️🌈 (@DoddsMaz) reported@mariewalsh18 @AgentBasil I have a stupid tv and no NBN. Noticed an ad for a tv at HN for nearly $9K. Bloody lot for a tele. M
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Anthony Clark (@AnthonyClarkAU) reported@Telstra It is constantly described as "network update" on your website. But it is happening EVERY DAY. Was advised it would happen overnight... but now in the middle of the work day without notice. Not much of an update if it means nobody can use the net reliably for 2wks. @NBN_Australia
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💧Nowun🐀 (@Nowun6) reported@DanielNorrisAU @Telstra Nope it was being requested from Telstra, but it also involved the NBN receiver, I uploaded a heap of photos to prove the modem was melted. It nearly burnt my house down. I was lucky I was in the same room when it caught fire. For some reason 4 people didn't believe me.
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Vincent Mellor (@vam103) reportedIn a world with no internet a man... goes to mow the grass. Let's see if @BelongAU and the @NBN_Australia fix it before I finish.
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Claude Marais (@MaraisClaude) reported@Optus @NBN_Australia broadband is down again in Bonnet bay 2226. Looks like they only provide a service 3 days / week. It's a great job of you can get it. Muppets
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rad guru (@angharadyeo) reportedthanks internet it sounds like it is indeed the phone port just way more broken than I've ever seen one and the nbn tech should be able to fix it. so I'm going to Do Nothing and hope it's fine when they turn up 🤠
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Chad Solomon 🤖 (@chadsolomon) reportedI'ma use my phone's 4G to upload 6GB of data, which is 1/10th of my data allowance because unlimited NBN is too slow and time is money...
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Allan Byrne (@albyrne) reported from Westfield, Western Australia@Optus nbn down in 6028… has been for hours and judging by other tweets it’s the same in postcodes near me. I have checked your outages page and you claim no service issues in the area, which is clearly incorrect. An update please !
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Sharpy (@sharpy009tv) reported@x_Larunda @mavrickmaster @NBN_Australia yes!!! 100% or "contact your telco and have them contact us" and you get stuck in a never ending back and forwards
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Fa Ke Nus (@FaKeNus1) reported@Optus we still dont have nbn connection. its a problem in the area. and my point is your network service status page says "No reported outages in this area." thats a lie. false reporting. fix the page up and get me online.