NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Brisbane, Melbourne, Adelaide, Elizabeth, Baradine, Sydney, Innisfail, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat and Camden West.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Wi-fi | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Elizabeth |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Pauline
(@MsPaulineMac) reported
@telstra you are reducing me to tears! Stop asking me if I have the stupid NBN connected. I’ve told you over and over again that it is not! I am relying on the 4G until the NBN is connected. It is not working. This is what I need to get fixed! Oh, and thanks for the anxiety.
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TPG
(@TPG_Telecom) reported
@xander85 To be eligible, the Maximum Attainable Speed on the line must be suitable for high speed NBN plan. If the Maximum Attainable Speed is unreachable on a particular NBN technology or the line cannot support the speed, the account will not qualify for the upgrade. 2/2 -Mel
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Ss.exol97
(@ssexol97) reported
@NBN_Australia why in the world we didn't have internet for the last 3 days? And when we called optus they said it's an NBN problem and we have nothing to do with it... What should I do with my university and my work? I have a disabled brother who can't stay without his iPad...
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Anthony Rees
(@AnthonyRees) reported
from
Melbourne, State of Victoria
@Telstra sent me an NBN connection device. It has all the wrong connections. So I called their customer support. The automated service sent me a txt message and hung up. Time to call @iiNet
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Wayne Steed
(@kners1s) reported
@NBN_Australia Is there currently an outage in Sydney, Waterloo, my connection just went down, and I'm working from home today 😞😞
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troy si
(@TroysiTroy) reported
@9NewsMelb @MarylouiseMcla1 Broken promises again it’ll probably end up being something like the nbn. Finish it properly years later
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Paul Walker
(@syllabub69) reported
@Kogan I’m looking for fast nbn. Your address checker is broken. Pls dm me.
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FlatWhite 1 Sugar Xtra Hot
(@_fibannachi) reported
@Optus Gee thanks. Meanwhile, since I was too uncomfortable progressing that conversation through chat, I asked for a contact centre number and was given a random business service number. I need a nbn plan. Is tehre someone who can help me?
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Ryan Stewart
(@Timmzy128) reported
Hey @Telstra. Ive Been using NBN satellite for 2 months now and it's next to unusable. It cuts out every 30 minutes, randomly slows down to the point where every site just times out... any chance I can upgrade to dial-up?
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michael
(@fount8) reported
@carolduncan @Telstra Hope @Telstra gets this sorted ASAP. BTW there’s an ongoing issue with the elderly’s phones being replaced by NBN. This cohort may have no computers & no use for the internet, yet must arrange an ISP, get modem installed, VOIP phones etc which is inevitably a difficult exercise
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rose imbrogno
(@BigpondRose) reported
@Telstra Can’t find it on my Telstra app so I’m guessing it’s completed but the slow buffering is continuing its really slow and frustrating do I need to get the newer Telstra tv unit ?? I expected faster service with the NBN
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Hans 'wear a damned mask' Orph
(@HansOrph) reported
.@optus & @NBN_Australia as a pair suck, I've been waiting for my scheduled appointment between 1300-1700 and it's tumbleweeds out there. Call Optus to chase and getting the run around. Oh to have an alternative to the NBN. Thanks @TurnbullMalcolm for the piece of crap you built
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TPG
(@TPG_Telecom) reported
@xander85 If the Maximum attainable Speed is not attainable on your current NBN technology or the line cannot support the speed customers will no be eligible for the speed upgrade offer. 2/2 -Mel
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Pauline
(@MsPaulineMac) reported
I’m getting such a bad stress headache because Telstra still has not fixed my internet and they keep asking the same thing! No, I cannot use my NBN because it’s no connected yet!
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CarlOZTeves
(@CarlOZ74) reported
from
Central Coast, State of New South Wales
@NBN_Australia We did log a call with our ISP and they in turn got informed that an NBN technician was going to come out today between 8-12 only for NBN to cancel it! I am trying to be patient and work but between 1pm and 2pm the connection has dropped out 9 times and it’s still going on!
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CarlOZTeves
(@CarlOZ74) reported
from
Central Coast, State of New South Wales
@NBN_Australia are there any updates with the issues that are occurring on the Central Coast (2257)? I’ve been dropping out every 10 mins for at least 2mins. I’m meant to be working from home, but this is unacceptable!
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Laurie Patton is The Lucky General
(@LJPatton) reported
@QuentinDempster @PaulFletcherMP @MRowlandMP And a bipartisan agreement to fix the #NBN please.
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SuperheroesAlsoWearMasks
(@Rellarc79) reported
@Telstra Hi, is there an NBN outrage in Sutherland? I have Foxtel NBN, we had a very brief blackout, and the power is back, but my NBN box has not been able to reconnect.
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Piers Austin
(@PiersAustin) reported
@DodoAustralia my wifi is awful! It has been since you rep talked me into NBN! Most of the time I have to hotspot from my mobile! My work has suffered because of ****** service!
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ajWasThere
(@ajWasThere) reported
@joshgnosis As with the NBN it does not really matter that much as when we get to volume rollout there will be so many more vaccinations. The problem is they promised it hundreds of thousands of times.
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KB
(@mektball) reported
@BelongAU @BelongAU hey I need help!! I’ve sent a DM, my internet has been down all day, I need some nbn support???
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MickMake
(@MickMakes) reported
@makerboxall @NBN_Australia The problem with that is; you’ve paid for an upgrade all the way through to your house. When it comes time for someone else in your street wanting faster speeds. They will benefit from your expense! Your upgrade you paid for will be used by other people.
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💙🕊Chelsea
(@Chels060) reported
Ugh NBN is so ****** ****
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Thomas Parkes
(@_thomasparkes) reported
@cat240359 @dodo Is your issue with fixed wireless NBN? Is it back on?
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Thomas Parkes
(@_thomasparkes) reported
@iPrimusAU Trying to help someone in Stawell 3380 on fixed-wireless. Have you got a fault or is this NBN?
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KB
(@mektball) reported
@BelongAU hey I need to call my internet has been down ask day, what’s the number for nbn support???
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Samuel Archibald
(@IoTPanic) reported
@MickMakes @NBN_Australia On top of that, they have the nerve to send me bi-daily marketing bull crap, call me in the middle of the work day weekly, and arrange _door to door sales tactics_ which I had to opt out of, after asking nice multiple times to stop over the phone.
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💭Mitch Lawton💬
(@mwltash) reported
@AmandasAudit Hmmm well my account is somewhat shared with my grandmother. She has an old device of mine and honestly I have never thought of it. I guess easy to track via location (impossible travel) or IP. But then our phone is the main source, and that information changes between 4G and NBN
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🐀 🐀 🐀
(@janinesymons) reported
@NBN_Australia yes, you could ensure that when you make appointments to install the nbn somebody turns up. i have now had two no shows, and no notification, i have had to ring my service provider to find out what is happening.
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Glenn Mitchell
(@GlennMitchellAU) reported
@intunedin I know the feels. Cut over to NBN last night - cut off at the end of the month. Went from cable with a VERY consistent 100mb+ all the time. Today, first day on #nbn and I dropped down to less than 20mb between 8am and 2pm.. And it costs me MORE each month for worse service! How!?