NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Cape Jervis, Gawler, Melbourne, Adelaide, Brisbane, Balwyn North, Stanmore, Gold Coast, Perth, Darwin, Lowood, Ballarat, Canberra and Eden.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Cape Jervis |
Internet | |
| Gawler |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Ari
(@arashixeito) reported
@MyRepublicAU Internet down in 4211, qld since 10.15am. Restarted and stuffs already. Checked NBN nothing wrong with it
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Optus
(@Optus) reported
@TelFraser Sorry to hear you may be having some issues with your NBN. We can look into this further for you and advise what's going on. Also, NBN is the wholesaler of the network and we do need to book a tech via them. Please send us a DM and we'll continue to chat there. George
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Ev
(@uzerid) reported
@BuzniakPiotr You’re lucky we average between 10 to 20 download speed with Internode. 4 weeks on, NBN out, technician out, new modem and still same crap. Paying for 50. So many dropouts and during the day the speed is dreadful.
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Owen Turner
(@oturner79) reported
@NBN_Australia had my TCP FTTP install completed on Friday how long does it usually take to get the new SC updated to order a service? The TCP tracker is never up to date, didn't go build commenced until 2 weeks after it started..
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Nicholas Tsiaras
(@nicholastsiaras) reported
@MicallefPhilip @Optus As a long term Optus customer, the chat system works perfectly. Contacted then to remove pre NBN cables, done and dusted within 24 hours. Suggest you use chat and not the phone, then you will get the right people.
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Pardo
(@djpardo27) reported
Why is it so hard to get things done @Optus waiting for @NBN_Australia person to fix my internet that never showed last week for the same appointment. But all you can tell me I have to wait. Not good customer service at all!
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Tracey Holmes
(@TraceyLeeHolmes) reported
Internet not working at home for past week. @telstra assistant says @NBN_Australia can visit to fix, first appointment available June 7. ‘Is that ok?’ he says. I don’t think so. What do you think?
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Sarah Boyd
(@logintaken) reported
@Optus @cjlc1829 Give me back my ADSL2+ and copper phone line any day. They actually worked, all the time, and could be relied on. Since being forced onto the NBN, the service has deteriorated to the point of virtually useless at times, eg for the last 48 hours with zero service. Just rubbish.
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Peter J. Coburn
(@PJCwasHere) reported
from
Pakenham East, State of Victoria
@Telstra your NBN service is down in Pakenham 3810. Nothing on your sites. Time to fix?
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Darren Neimke
(@digory) reported
@alattimore Just general slowness while watching a movie tonight. My issue with NBN is that it doesn't seem to get better. You'd think that, year-on-year, we'd see improvements in speed and reliability, but I don't see them.
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James
(@JamesK_1312) reported
@wurzelofoz We're not with Optus but our NBN **** the bed for a few hours this morning as well, not ideal for trying to WFH haha
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Melissa Carlson
(@MelissaCarlso20) reported
@TraceyLeeHolmes @Telstra @NBN_Australia Unfortunately nbn co are having issues with their booking system, as well as recent strikes. But no it’s not good enough
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TheDanAnimal🏳️🌈🌏ダン
(@TheDanAnimal) reported
Working on a new network connection for a client in Australia. It's horrifically dispiriting. NBN is a tumour which will ruin Australia for generations. Just infuriating future retarding baggage the county's trapped by.
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AGL Australia
(@AGLAustralia) reported
@Balneus Sorry you have had a poor experience with the NBN, if there is anything we can assist with please get in touch via direct message. Kind regards, Steven.
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Ev
(@uzerid) reported
@__tim_c Hey Tim. We’re with Internode & still having heaps of problems with speed & drop outs. Had NBN out here & supposedly fixed the line. Paid a guy to look at our system & even bought a new modem. Still slow & just dropped out again. We notice certain times of day we get less speed.
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Narrabian
(@IanSmallman1) reported
@NBN_Australia First drop of rain and the service drops out. Four outages in the last month or so with NBN alternatively blaming the aerial cable, water getting into the pit, a faulty street connection, etc. Your device is crap
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MackStar - 100%_safe* happy daze
(@mrandmac) reported
@sj_bowden Telstra was coming around sometime between 8am and 8pm to fix the NBN connection, so you know, didn’t want to miss that.
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kbaguley
(@bkbaguley) reported
@BelindaJones68 Yes...NBN Channel 3 /9 were absolutely obsessed with following around the smirking gift giver Barilaro ...giving him loads of free press at EVERY opportunity!!!! And they consistently made efforts to talk down Jodie McKay!!! Such BLATANT partisan media coverage!!!
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Mana
(@damana) reported
@Telstra Called help a d that too 25 mins just to get by the first guy who wouldn’t confirm me with anything but my account number. Painful. Now waiting to be transferred to someone on the NBN connections team. Is this what service has become with Telstra?
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Khuzaini Sani
(@khuzai) reported
@NBN_Australia internet is down, already done some tests with ISP @AussieBroadband, we think it's NBN but no outages detected on your site. Please check.
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Peter Wilkinson
(@PeterWilkinso18) reported
@superloopnet internet has been offline for the last 2 hours. Neither your page nor the nbn shows any outage. I was 6th in queue 2 hours ago when I tried to call support. When I try now I'm 28th in queue. The response time suggests I'm not the only one experiencing issues.
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Brad Hooper 🔴⚪️💙
(@bradhooperarch) reported
@hipstergeddon Thankfully the NBN is so slow there’s time to catch & stick.
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Debra player
(@playersdabbles) reported
@NBN_Australia 3rd day of No show for confirmed appointments. Have had no internet for a week. Yes we have gone via service provider. Hasn't worked since work was done in the area recently. What do we have to do to get some action?
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Joan Daniel
(@joandaniel65) reported
@somewherein84 Wait 'til you shift to NBN and they neglect to transfer your date of birth. The number of people telling me I didn't know when I was born wore me down. The charade continued for months. Couldn't access my account. Had to get bills posted. Stuff of nightmares.
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i am sam
(@_dreamwalkers) reported
“We’re calling because there are lots of errors in your nbn service” “Okay gotta stop you there, that’s a miracle because this number isn’t connected to an nbn service” “... “ *hangs up* ******* clowns
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Alana Hadfield
(@TastyLens) reported
@GregDowney1 From an aggrieved and wifi-less customer: Could you solve the NBN rollout first please? Maybe Mel needs her own gig?
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Aussie Broadband
(@Aussie_BB) reported
@mikefoden Hey Mike, sorry to hear you've been having some issues! Looks like NBN was experiencing some issues. It can be really difficult when things break and you end up with no internet!! DM us and we can try and give you a bit more info about what was happening - Cheers, Saphire!
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greber-davis70
(@davisjodie70) reported
@Telstra Well I am still on hold after more than an hour with supposed experts in the nbn fault team to simply cancel a phone redirection and cancel an appointment for tomorrow... I guess I would like to know if you would consider that fair and reasonable customer service?
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Melinda ****
(@_melindawang) reported
Holy crap NBN is so **** my download speed is 1 mbps
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Michaela
(@michaeladaily) reported
Someone (not me!) applied to have @nbn connected at my address and without any warning @iinet disconnected my nbn service and made me pre-pay to have it reconnected even though they already debited my account for this month + now I just won’t have internet for 3 days I guess