NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 02: Problems at NBN
NBN is having issues since 10:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Perth, Gisborne, Bundaberg, Sydney, Adelaide, Gold Coast, Treeby, Goombungee, Wollongong, Sunshine Coast, Colac, Cornwallis and Tanunda.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Wi-fi | |
| Perth |
Internet | |
| Gisborne |
Internet | |
| Perth |
Wi-fi | |
| Perth |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Colin Ford
(@RealColinFord) reported
2 weeks now since @VodafoneAU and @NBN_Australia disconnected my NBN without notice. Just blaming each other... Or me. Voda hold music is that John Mayer song Lockdown (Queen of California). Really feeling that customer-centric sensitivity right now #lockdownSydney
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Russell
(@the_pimaster) reported
@NBN_Australia No, it has randomly returned. Rebooting modem didn't help, rebooting router didn't help. But now I can receive a call. My ISP has told me that unless issues occur regularly (5 times a day, 3 days in a row) there is nothing they can do.
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Bunts 1
(@Bunts73) reported
@VodafoneAU what’s the story with NBN in Northern Sydney ? Not working
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nbn™ Australia
(@NBN_Australia) reported
@Trista16557904 Thanks for your message, Trista nbn takes all reasonable steps to ensure that customers experience as little inconvenience as possible throughout installation or maintenance activities, and when looking into service issues. 1/2
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nbn™ Australia
(@NBN_Australia) reported
@Trista16557904 We are sorry to hear this, Trista. nbn is planning to limit non-essential maintenance to minimise scheduled, planned outages in the weeks ahead to maintain network availability as much as possible. 1/2
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Kellie 105 sewer rat🐀🐀🐀
(@Kellie105) reported
Trying to watch a movie in lockdown and the #LNPfail NBN is just making it painful as speed is so slow that it's constantly freezing!
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Richard Edwards
(@richardmelb05) reported
Thank goodness I have prepaid internet service, I keep that service if we lose our home phone/nbn and mobile phone/internet services to outages or the services are suspended because I don’t have the money to pay for them
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Richard Forrester: Anti Fascist, Evil #SewerRat 🐀
(@RichForrest2) reported
@Aussietranstara @Telstra Hellstra™ are good in the country. Even on the Mornington Peninsula, I had to stand outside to get any signal. Went with Amaysim who piggyback off the Optus network. I still have a cable connected to the house for Internode NBN. 1 planned drop out in 2years
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Boz
(@bozwhite) reported
@Don_Erebus Is that with NBN. Not getting any buffer issues on 5g home broadband
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Optus
(@Optus) reported
@Connor81603040 Hi Connor, does the message say you won`t have internet at all or the service may be disrupted ? Is this for an NBN connection? Please send us a direct message with the details and your full address so that we can double check this for you. Kartik
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ana france
(@roslw) reported
@iiNet home internet down InnerWestSydney. Sim only modem Not NBN. Great start to lockdown IiNet! You really need to set up messaging help as alternative to clunky voice calls. Fast & one thing Telstra gets right.
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Julien Goodwin
(@LapTop006) reported
@PerfectStormo @DavidHRobb @theboatend I've had a Linux-running box as a router at $PARENTAL_UNIT's house for the last decade, whilst not entirely trouble free, the ADSL, then later NBN HFC connections have been far more of a pain than the router. Given I'm an hour flight away (at best), this is important.
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Optus
(@Optus) reported
@nicholasdellis Hey Nick, sorry to hear about the trouble you're having with that NBN service, we can take a look into that from our end to see what's causing the issue. Please send through a DM with your NBN username and address. We'll follow up asap. Rob
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ًfan account
(@daydreamreprise) reported
@yassmonade same omg he was so ******* stupid and kept nbn alive
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Trista
(@Trista16557904) reported
@NBN_Australia Please clarify how a NBN scheduled maintenance has anything to do with my ISP and how they are responsible for compensation. Please stop pushing people around! I am in the process of contacting the news media as NBN does not have a direct complaint line and this is unacceptable.
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Guru Schmoo
(@guruschmoo) reported
@Dave_Matteo Luckily my modem switches to 4G if nbn goes down
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James Clifton
(@jsclifton) reported
@Telstra My father (existing customer) recently moved apartments and you are unable to provide him with an ADSL connection as “NBN owns the lines” and you are not doing new connections but there is no NBN into the building. How is this a new connection? How is this acceptable?
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Jen
(@mockturtle06) reported
First day of proper lockdown tomorrow and my NBN is gonna be out. Bewdy. And never mind that I had plans this week. PLANS. An *additional* pox on that limo driver. May the fleas of a thousand camels infest his armpits. 🤬
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Hans Orph
(@HansOrph) reported
@darthted Third time's a charm right? NBN was a **** up, vaccine: **** up, yeah you're right there's no hope. We're ******!
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Karen Higgins
(@KarenJHiggins) reported
@VodafoneAU Every night we have NBN and mobile outage. Tonight it was from 12:10 AM to 12:29 AM. Last night, it was around 2 AM. The night before, it was around 3 AM. Why? Do I need to get another service for redundancy for when Vodafone is down?
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Sid Verma
(@sid_verma) reported
@Telstra #nbn is hands down the single worst internet connection I have had! The connection drops more often than raindrops in a thunderstorm. Pathetic !!!
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Dave
(@Dave_Matteo) reported
I'm so sick of the NBN going out. I had less problems in 2 years of 4G than I have in 3 months of NBN
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Stephen Hempel
(@StephenHempel) reported
@kayosports_help Still problems with Kayo streaming via Apple TV. Done a Telstra speed test of our Telstra NBN and is 50mbs. I’ve uninstalled as advised but am still experiencing the following: Spasmodic blurred image; stalled streaming that skips back. It only happens with Kayo, very annoying
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Papa Cole
(@papa_cole45) reported
@Cut4 @MLB Catches it - beautiful play Falls down - “omg ridiculous NBN clip omg”
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The Don
(@TheDon1308) reported
@Foxtel This is why the LNP fcuked our NBN rollout. So fucktel could offer crap speeds at silly prices and still be somewhat competitive.
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Dean Rosario
(@DeanRosario) reported
@am_paraj Yup. And Paramount+ also get access to the OptusMobile/NBN customer base.
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Sridhar Katakam
(@srikat) reported
@Trusted_Samurai The max line I could get from NBN is 50 Mbps down due to the distance of our house from the node. I am keeping an eye on the data usage. 56GB in 5 days, so 500GB per month should be enough.
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Richard Kelly
(@ReallyRichKelly) reported
Anyone on Optus NBN having issues today? In 2017 area.
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nbn™ Australia
(@NBN_Australia) reported
@the_pimaster Morning Russell, are your services still impacted? We hope you've raised the matter with your service provider. They can run a line test with you. If a fault is found over the nbn, the team will work with them to getting it fixed. Thanks, Maya
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Lite Automation
(@liteautomation1) reported
@Aussie_BB our internet has been terrible tonight, can this be expected to be the norm as all of Sydney is in lock down again for 2 weeks? No increased bandwidth from NBN?