NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Ocean Shores, Adelaide, Sydney, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, Thirlmere, Hobart, Newcastle and Colac.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Ocean Shores |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
||
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Optus
(@Optus) reported
@arzi44 Our technicians are already aware of this and are working with NBN to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Apologies for the inconvenience and we appreciate your patience. Kartik
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JG 🌴⛵🐬🏖🐾🇦🇺
(@BeachGirlJan) reported
from
Gold Coast, State of Queensland
@NotBillbob2 @Telstra Never heard of them. Do they do the NBN?
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SeanCasGamer
(@SeanCasGamer) reported
If you live in Australia and you're not an @Aussie_BB customer for NBN, you're crazy. Just asked about upgrading to Home UltraFast via Live Chat and the operator sorted it out in under 2 minutes and applied the "Focus on Fast" discount for me. Incredible customer service!
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David Bartlett
(@Bartlett_DJ) reported
Seriously @NunaBball - can you upgrade your NBN connection please. Your live streams are the worst in the country. #nbl1
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arzi
(@arzi44) reported
@Optus nbn still down after a day for 2765, cheers
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No prize won
(@noozchoozy) reported
Who needs 'Pause' when you've got #NBN? Off and on, off and on, please sign in, off and on...
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Melissa
(@Melissa_Moyle) reported
from
Melbourne, State of Victoria
Found a whole lot of my meeting note books from when I was at NBN and yeah, I am pretty sure I was nowhere near as stupid as a lot of the people there tried to make me think I was.
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Mr. Daniel John Harper
(@MrDanielJohnHa1) reported
@Telstra The service is still unavailable. I’m connected to an NBN Satelite connection trying to get answers.
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Marie-Therese
(@marietg) reported
So the NBN guy finally turned up, popped a new dish on our roof (we are wireless). Will it give us Covid or act like a vaccine & help the Govt track our movements ( much like my Apple Watch)? Can someone clarify? Also, is there a direct correlation between IQ and alien contact?
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sumit sharma
(@sharma_sumits) reported
@BelongAU hi, I'm trying to get support on my Internet activation after house move. It's almost a week but no luck. I don't have nbn box, just belong modem which I used in previous house. Can it be urgently looked into, thanks
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BOZ I'm balanced
(@pftravers77) reported
It's been very difficult for this LNP Govt to act decisively and quickly due to the poor NBN this Nation has inherited.Just too many frozen pics on Skype to New York which makes communication to the LNP Boss very difficult
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Jo Diddley
(@jot_au) reported
It's not just the appalling vaccine roll-out failure It's the appalling NBN roll-out failure the appalling NDIS roll-out failure the total destruction of GONSKI and It's their trashing of our important trade relationships, It's their destruction of The Australia Network etc
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Zac Elawar
(@ZElawar) reported
NBN has been cutting out constantly these last few nights, hopefully @Aussie_BB can sort this out? Got the email that there’s an outage in our area… just one day after looking and seeing none listed, even though this has been happening for almost a week.
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Russ Cargill
(@Skepticate) reported
@NancyGeorges @Ausgrid @Ausgrid has given us less than a week's notice of an 8hr planned outage from 8am to 4pm. That's on the first day back at school for the term. Health orders mean we must work & school from home, which for us relies on electricity & nbn. Some heating would be nice too.
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(っ◔◡◔)っ ♥ Aimbot ♥
(@jurassicfart_) reported
Legit been trying to liaise with @Telstra for 18 days because they have completely screwed our NBN order and won’t take accountability and fix it 🤙🏻
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David Turner
(@astacopsis) reported
@ABCthedrum @criprights Vaccine roll out has be poor for all concerned, MSM print article after article complaining about it daily. Mind you we couldn't build a canoe, get the NBN on budget nor the NDIS. Do people really think we can get the management of COVID or vaccinations right?
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Craylor
(@Craylorr) reported
I think Yates has cursed my internet smh. ITS NOT ******* WORKING @Telstra FIX UR **** GAY *** INTERNET NBN BULLSHIT MF DUMB *****. IM GETTING ******* 1000PING AND 70% packet loss SMH
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Steven R Drew
(@StevenRossDrew) reported
@iiNet Getting a no internet & streaming issue message. Is nbn down in Alexandria 2015?
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Machs Colombani,"It's Still Time " for LABOR 2022!
(@dingos1946) reported
My NBN has been down over two weeks!3 NBN Technicians have come and gone! All have said the Copper Wiring in the Street is the Fault and in the LNP Optic Cable to Copper Wire mix ! Some copper wiring has been in operation for too many years! I am using my Smart Phone as a Modem!
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👊🏻 Geoff Cox 👊🏻 Scomophobic union thug.
(@JETHRO_D_DUDS) reported
@dingos1946 Welcome to LNP NBN. The copper has been there many years, being flooded in the pits, and corrosion has set in. Labor had a better plan. You don't hear Campbelltown residents complaining, as the Labor NBN covered our area before the Libs chopped the **** out of it.
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Elsy F. N.
(@elsy_n) reported
@AZKARKOUR Days ago, NBN news showed a report saying that the problem was solved and people don’t have to wait to anymore for their luggage. The audacity!
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Wondering_Wilderness
(@Technorants) reported
Is it just me or is a strategy for Public Service departments and GBEs to only send (sneak) out information last minute on a Friday afternoon.... Here's looking at you @NBN_Australia
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Richard Kok
(@rikobne) reported
@Optus Nbn has been running on 4g backup since last night. Can't get hold of any support person on the optus app. Literally talking to a wall on the app. What's the eta on fixing this? Acacia Ridge
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Peter G Martin
(@prescribal) reported
@kenanalytics @10NewsFirstSyd Here's an issue. No mobile reception at my regional Woolies... But aren't we all so grateful for NBN in the regions?
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boppaella
(@boppaella) reported
@sophoife @evilscootus Probably too late, nbn went down back now. How about Bling then, but Cav will win🤞
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kbaguley
(@bkbaguley) reported
@RawsonLana .Yes CNN would be excellent!!! The reporting on NBN 3/9 glossed over the Morrison fabrications ...and ABC didn't report the Pfizer response correcting Morrison 's announcement. Australians are not being kept properly informed ... and this Government is letting us down badly.
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David McDonald
(@ozemcd) reported
@Douganater @PaulFletcherMP Thanks for this, but the circumstances were. 1. The NBN company called my phone regarding a prior service complaint. 2. No money changed hands for the service. 3. There was no way for me to identify the caller. 4. My name, phone and address should have been sufficient.
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Suburban Stocks
(@croydon_of) reported
@zerogeewhiz Had a Netgear Nighthawk for a long time, never missed a beat (ended up being gifted to daughter when she moved out). Now use TP Link VR1600 which came with NBN install, goes well, works fine with the deco mesh devices but don't know about durability.
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Spikeyhair
(@AnnieWyer) reported
@johnsy123aus It’s because this government has taken us back to the 1950’s, that’s the speed they work at. Don’t forget Abbott ruined the NBN, so everything works at a very slow pace now…..we’ll be back to smoke signals if they get re-elected.
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Ireneeeee 😷
(@cestirene) reported
@Optus is there any nbn outage in Leichhardt? Have been experiencing very slow speed whole evening till now , rebooted router dowsn't help.