NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (77%)
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Wi-fi (10%)
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Total Blackout (8%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Perth, Sydney, Brisbane, Melbourne, Bowen, Townsville, Kalgoorlie, Mudgee, Toowoomba, Kwinana, Rosalie Plains, Gold Coast, Sippy Downs and Hornsby.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Total Blackout | |
| Perth |
Internet | |
| Perth |
Wi-fi | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Drew
(@no_revive_ron) reported
@Optus what’s happening in 2528? NBN not working and mobile is slow as
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Annie
(@SAHA4EVER) reported
Moving house is never easy but no internet @BelongAU is ridiculous. We signed up over 6 weeks ago and you can’t tell us when we can get an NBN box or activation. Service is very poor. Help please!!!
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•••
(@Tam_A_Le) reported
@randomknits @NBN_Australia Ohh that really sucks ! 🤬
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Ben Askins
(@genlevel) reported
@NBN_Australia I contacted my service provider yesterday shortly after this tweet. They’ve escalated to NBN we may see a technician here on Tuesday.
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•••
(@Tam_A_Le) reported
@NBN_Australia I don’t want your apology. Stop being patronising, the problem every single time for the last few weeks were unscheduled outaged initiated by @NBN_Australia so another #fail for your communication effort. #nbnfail
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JM
(@iamjohnm) reported
@Telstra, do we have an issue in Shell Harbour with NBN? #Telstra
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Phil Williams
(@Phil_Williams22) reported
@Optus any known issues with NBN FTTP dropping in & out in Armidale NSW?
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ruark lewis
(@RuarkLewis) reported
@iwantmynbn @TonyAbbottMHR The NBN is a national disgrace. It has taken the once in a century pandemic to prove the LNP’s dumbed down Mickey mouse rubber band version is simply not fit for purpose. The real broadband such as installed in cities like Dunedin in NZ are economic success stories.
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kay
(@NayaBarham) reported
@NBN_Australia Thanks Mervin. We using @TPG_Telecom they said there's a NBN connection problem (which was on last Monday 🙈🤔). Cheers.
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Misterio
(@its_misterio) reported
@Michael99908062 @TheKouk You mean before Rudd told him to **** OFF!!! and didn't arse kiss and bend the media ownership laws...or completely **** up and demolish the NBN...unlike that butt kissing ******* Abbott hey? Is that the period you meant??
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bricked74
(@Bricked74) reported
@Ausgrid I’m in Greenacre and it’s gone again,fridge won’t work,oven struggling,NBN no power and washing machine down and lights barely working,all day Saturday and now moving into Sunday,seriously WTF? We have a dialysis machine also!!!
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Colin Lee
(@colinlee0516) reported
@NBN_Australia Our NBN is down at Franklin ACT 2913. SP indicates that it’s a local NBN network issue. Please get this fixed ASAP
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bricked74
(@Bricked74) reported
@Ausgrid it hasn’t...I’m in Greenacre and it’s down again,we extremely nervous because we need to run a dialysis machine! Lights barely working,fridge and washing machine down,nbn down! All day yesterday and looking like again today
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Tetrisnet
(@Tetrisnet) reported
@NBN_Australia Thanks Guys, just got your NBN Service back in West Gosford 11.50pm Saturday, after it crashed 3pm Friday. Obviously a major issue ... hope the repairs hold up. A prolonged outage when we're facing extreme temps. We had 40C today. Tomorrow plans to be hotter.
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TPG
(@TPG_Telecom) reported
@mathewmelvinng Sorry to learn that you are having issues with the service. The issue is now handled by our Engineering Team and is currently awaiting updates from NBN Co. I'll have the assigned to contact you and advise of the status of the fault. -Ahra
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will betts
(@gorehound01) reported
@iiNet no nbn service in armidale 2350? Dropped out 30mins ago your outage page reports no issues?
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❄️❄️The Ice Queen ❄️❄️
(@ice_queen_83) reported
@Kongduino @Ken04989139 @lsjngs I think it’s my mobile service provider. It’s working now after I turned off my 4G and reverted to my NBN wifi. Internet service in Oz is so sh!t!
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TPG
(@TPG_Telecom) reported
@mathewmelvinng Sorry to learn that you are having issues with the service. The issue is now handled by our Engineering Team and is currently awaiting updates from NBN Co. I'll have the assigned to contact you and advise of the status of the fault. -Ahra
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jessie
(@jessieeee96) reported
My wifi has been down all day nbn is so ****
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Joshua Alberts
(@profjalberts) reported
@Telstra how is it going to take you two days to fix a internet outage that’s meant to be for NBN and we aren’t even on NBN!
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Koolewong
(@KoolewongHouse) reported
Turns out @NBN_Australia was affected by @Ausgrid outage at #gosford even though #Koolewong had power no internet or phones time to get some #diversitymatters @CoastComNews
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Ayanami
(@ayanamid2) reported
fix the ******* service that cost the government 5 billion dollars, I don't see any of my relatives or friends nbn fail that often but you can't do **** for me you ******* degenerates
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Brutal_Nerd
(@Brutal__Nerd) reported
I ******* love Australian internet. Try to stream at night it drops out every ten ******* minutes. ******* **** **** **** ******* nbn!!!! 😡😡😡😡 honestly it’s ridiculous. So infuriating.
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Optus
(@Optus) reported
@diana___bee Sorry to hear that you've had issues with contacting us about the NBN issues diaana. If you'd like us to assist you with your internet issues just DM and I'll get your details. Meg
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Jordan Clarey
(@JordanClarey) reported
@TPG_Telecom My internet has been completely out for over 24 hours now. Nbn website says there isn’t an outage where I am. So wondering what’s going on?
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Misterio
(@its_misterio) reported
@Michael99908062 @TheKouk You mean before Rudd told him to EFF OFF!!! and didn't arse kiss and bend the media ownership laws...or completely **** up and demolish the NBN...unlike that butt kissing ******* Abbott hey? Is that the period you meant?? Post up those headlines you speak of to refresh my memory.
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fishjourner
(@fishjourner) reported
@ScottRhodie @missbelletrist I’d come over but I need a stable nbn connection. You can’t help me, I realise
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Optus
(@Optus) reported
@Aneets1 Our technicians are already aware of this and are working with NBN to fix it as soon as possible. Unfortunately, there is no time frame for resolution at the moment. Apologies for the inconvenience and we appreciate your patience. Kartik
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Thomas
(@estjune83) reported
@hedgeddown @iiNet @slpng_giants_oz Who is your NBN service with?
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💧BlotReport
(@BlotReport) reported
My #NBN connection has gone off four times this morning for about 20 minutes a time. Thanks Coalition. I initially couldn't send this at 12:54 AEST because it went down again.