NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (74%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Arumpo, Brisbane, Sydney, Perth, Melbourne, Cairns, Adelaide, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, and Junee.

City	Problem Type	Report Time
Arumpo	Internet	5 hours ago
Brisbane	Internet	6 hours ago
Sydney	Internet	8 hours ago
Brisbane	Wi-fi	11 hours ago
Brisbane	Internet	13 hours ago
Perth	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Julian (@captainjujubean) reported 1 minute ago

  @Borindas_Lament @pikey14 Like the NDIS or the NBN or Snowy were "costed"? They seem to be the only party talking about actually reducing spending, fraud and waste. Like all parties they will over promise and under deliver but at least they are raising these things as actual issues

• 
  iliketowastemytime (@Au_Fraser) reported 3 minutes ago

  @padders001 @LdogExtreme ***** how ******** is coles and woolies supply dominance a failure of the government? they should fine them more right? imagine if the libs werent ******* retarded and actually managed to put a decent NBN in for one and itd be ******* done by now, let alone NSW corruption

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 4 minutes ago

  @Qldaah If only Media Militia had gone Full Fibre to the cesspit, instead of opting for snail paced Copper NBN, they'd know that "discovery" was only a new find, mid last century & rejected as unviable, of poor quality & limited in supply.

• 
  loksta!🗣 ❤️. . (@locky82903378) reported 7 minutes ago

  @ScreamyB0I @TheIshikawaRin Totally ridiculous to think they all be taking phones that don’t work no signal cell towers in space , no nbn internet cable for a router to plug into , no wi fi on board , the weight of the phones chargers cables etc x 4 is stoopid when every gram counts . Total sci fi nonsense

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 9 minutes ago

  Just spent 1.5hrs with my ISP figuring out why my NBN had died. He (from Indian, a nice chap) put me through hoops & then said that the NBN box is faulty but can't get a tech out till next Tue. Then a light bulb moment hit me & said, what if I look at the metre box - sure enough, something had tripped the circuit in the room the NBN is hooked up to. I just didn't need the added stress. Then he had the hide to ask me to 'rate his service'. Yeah - nah!

• 
  Loftwah (@loftwah) reported 13 minutes ago

  We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

• 
  Darren (@DoodyDarren) reported 13 minutes ago

  @DryFarmer24 @EnergyWrapAU The "accountants" for the NBN were spot on. The price per premises had begun to hit target right before Abbott shut it all down to put in his "multi-technology mix" crap. Most RE and battery projects hit target costs, too. You really don't pay attention, do you?

• 
  Kang Li (@aphacia) reported 15 minutes ago

  @NBN_Australia no NBN service in Cherrybrook 2126 from this morning there has been HFC replacement recently nearby was it because the project missed cutting the HFC cable for internet then caused the unplanned outage and when it is back?

• 
  Caron Derbe (@DerbeCaron54429) reported 18 minutes ago

  @NBN_Australia How much longer for this outage to be fixed i live in postcode are 2153

• 
  Mike Ellsmore (@MGAroadster) reported 19 minutes ago

  @NBN_Australia my nbn is not working.

• 
  IdnoSports.com (@IdnoSports) reported 21 minutes ago

  @Ryandally08 It’s not the only thing ONE NATION will shut down. The 1 billion dollar Great Barrier Reef scam will be on the agenda as well. And I would be taking action against the nbn roll out that has blown out to billions more than ever explained take them to court

• 
  Kang Li (@aphacia) reported 22 minutes ago

  @NBN_Australia no NBN service in Cherrybrook 2126 from this morning there has been HFC replacement recently nearby was it because the project missed cutting the HFC cable for internet then caused the unplanned outage and when it is back?

• 
  Grinds My Gears (@alreadyfurious) reported 31 minutes ago

  @Someozbloke @deniseshrivell That's good in your circumstance. But it has been reported by others. I was more addressing why NBN is not a waste. The reason you still hear about it these days having issues is because of LNP screwing it up with a mixed technology approach. FTTP does not have these drawbacks.

• 
  Jay Jay (@JayJay1094727) reported 33 minutes ago

  @deniseshrivell All the telcos are pushing nbn. I’ve been on 5g for 4 yrs after issues with NBN. Last week my power adapter died on the router & they tried to convince me I needed a new NBN plan because 5g doesn’t work at our address. I gave up and bought a power adapter for $12 … 1/2

• 
  Cdbrown (@BrowntownBrew) reported 36 minutes ago

  @LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.

• 
  Josh (@JoshJPD9) reported 36 minutes ago

  @NBN_Australia whats up with the all day outage in 2138 NSW??? All bloody day it's been out. Fix it ASAP PLEASE!

• 
  Paolo M (@PaoloMalicse) reported 37 minutes ago

  @optus_help 3rd day no NBN internet at home and no one can tell me the problem. Case number 1004469179. Shame on you, Starlink and Superloop starting to look good right now, maybe time for a switch.

• 
  ✨ Immo ✨ 🫧🌠 (@Immo____) reported 39 minutes ago

  @Zadow_ @YaseiDoubutsu I could never handle wireless that stuff drives me crazy but YES this is exactly it haha I just got it from JB while on an Ethernet cable run to hopefully solve an NBN dropping out issue

• 
  Ryan Emery (@ryanremery) reported 42 minutes ago

  Signed up with @VodafoneAU 2 weeks ago for FTTP. My internet then stopped working. @VodafoneAU customer service claimed existing FTTN had been canceled. @NBN_Australia says no. Got FTTP today. Now receiving my "cancelled" FTTN and not FTTP 500MBS I requested 2 weeks ago.

• 
  There’s Only One Jezza (@StandMeOver) reported 43 minutes ago

  @herecomessuper And don’t forget the useless **** is the one who gave us NBN. That basically created another government run Telstra. For a technology that was never required.

• 
  Ezzeddine | عزالدين (@ezzh_) reported 43 minutes ago

  @m1nhaxo That’s nbn for you it’s garbage

• 
  The Sentient Eye Brows of John Winston Howard (@DimTimWilsonMP) reported 44 minutes ago

  @macsween_prue @AlboMP @AustralianLabor To be fair Prune McBiasedBitch, the nbn AND NDIS were legislated under the dying days of an ALP government, but initial implementation were left to an incompetent *********** of successive coalition fuckups masquerading as government, which then left the damage for ALP to fix

• 
  Vic (@ImVicLoLagain) reported 47 minutes ago

  @robboclancy @LCHF_Matt @pikkkkaro looks like ur even dumber then bro because the original post said >invented wifi >bad wifi. not invented wifi bad internet , ur making the conflation. our wifi is only good by our standards , id argue it's not very good in general. our NBN now though I'd say isn't bad

• 
  SydneyCityTV (@SydneyCityTV) reported 47 minutes ago

  Personally, I still reckon Jane Goldsmith should be included in the mix as Nine have continued to give her network fill-in roles even after the announcement that NBN is going to WIN. Jayne Azzopardi you'd think, is more likely to fill-in for Sarah Abo as co-presenter of Today.

• 
  Peter Patrick (@PeterPatri67891) reported 48 minutes ago

  @pikkkkaro The wifi will only improve if the internet connections are better. So the problem is the nbn network cable & fibre optics not the wifi.

• 
  Toe-knee (@yourmama717) reported 51 minutes ago

  @NBN_Australia That’s understandable however there were basically no updates from nbn over long periods (12+ hours) throughout the outage. What the hell are nbn doing? How is the network so poorly designed that an outage for an entire suburb lasts 26 hours???!!???!

• 
  Paul (Human) 🇦🇺🇺🇸 🇺🇦 (@PBTyrrell) reported 53 minutes ago

  @dyllfather222 @SeverusChud It is a gov that believes it is better at allocating capital than private people. Hence the massive tax grabs. Theft really. The huge gov spend, like insane spending. NDIS fraud CFMEU fraud NBN insanity reinstalling copper into wet pits. Selling 200 days of fuel down to 30 days. Zero response to Islamic extremism This gov is killing us.

• 
  harleyw (@harleywattsconn) reported 53 minutes ago

  @NBN_Australia It always does this. I shouldn't have to use a different device. I work in IT and have tried it on 46 laptops and 23 phones. Literally went into the pit on the street and took out all the NBN cabling as the NBN never works so Im now im with another company and couldnt be happier

• 
  Jotham Smith (@JothamSmith) reported 55 minutes ago

  @NBN_Australia where is the update or information about the Major outage affecting the lower North of Sydney? As per the Telecommunications (Customer Communications for Outages) Industry Standard 2024 published on the NBN webpage.

• 
  Vic (@ImVicLoLagain) reported 55 minutes ago

  @mrru5s3ll @LCHF_Matt @pikkkkaro this is the only decent explanation for what he said that could make sense. the only other way is if his NBN is unstable. because if you have a gigabit connection you need a router capable of it and they all have fine wifi by aus standards , which I would argue is **** but w/e