NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Old Bar, Melbourne, Adelaide, Canberra, Perth, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
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| Brisbane |
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| Sydney |
Internet | |
| Old Bar |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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rubyfreyja
(@rubyfreyja) reported
Never had so many issues with a home phone for a 90 year old since nbn installed. They are dependant on this service, Priority Assist but they wouldn't be able to work the technology if someone didn't come over to help them. Useless for an emergency. @NBN_Australia @Telstra
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Pat Devlin
(@pat_devlin) reported
@NBN_Australia In fact, most of our street have the same issue. Different RSPs. We’ve tried to relay this to technicians attending site with no success. If only there was a way to report a “neighbourhood” fault.
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Cant find work
(@Cantfindwork1) reported
@NBN_Australia still very bad and intermittent service for over one week now with no one from @NBN_Australia even bothering to update me or my ISP. What a joke
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Ramana Panda
(@ramanapanda) reported
@Telstra How do you expect customers pay the bill without sending proper bill? One staff member says it is $11000 and when questioned I get email to pay $5400. How does the customer know what is billed? #nototelstra #poorcustomerservice #NBN
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Melissa 🎲🎲🎲
(@Melissainau) reported
F: so can you help me set it up now, because we have no internet. ISP: no, that is what the Senior Support Technician will call you to do. [note that accessing our NBN box requires lying on the floor which I can’t do at the moment] 2/..
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Peter Logue
(@pjlogue) reported
@gabriellechan I hear that and I think obfuscatory bullshit. I don’t know how Governments think the NBN infrastructure will cope with the rush out of the cities that we’re seeing down this way. We have more small operators setting up private wifi networks with towers.
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Jordan
(@JordanZac) reported
@haamfish @NBN_Australia During the rain it seems fine. Wind however is an issue.
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Carly Starr ⭐️
(@carly_solstice) reported
@smithmeyerjen It was definitely a scam. I had the same call yesterday from a different number and I'm not even connected to the NBN. **** those people
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Jason Murphy
(@ChrodoM) reported
@ObrienBig @Telstra Its to stop people not paying the bill when there service is not working ! NBN mainly as with Covid service has gone the way of the Dinosaurs ! I have lost count of the amount of people not paying till there service is working !
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goremau123
(@goremau123) reported
@hughriminton @TV_Blackbox I live in regionals NSW and the regional NBN News had updates of the first plane going into the first WTC tower during Nine's playing of a ST:Voyager episode on the night - after ST finished, I sat transfixed to the coverage after that. Terrible time.
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Jason Murphy
(@ChrodoM) reported
@Telstra Its to stop people not paying the bill when there service is not working ! NBN mainly as with Covid service has gone the way of the Dinosaurs ! I have lost count of the amount of people not paying till there service is working !
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Pat Devlin
(@pat_devlin) reported
@NBN_Australia Thanks for acknowledging. It’s not an in-home issue. My RSP can see the drop out happening and they are trying to log the fault. The intermittent nature of the fault means it can be difficult to isolate. Our feeling is that there’s an issue between the street and the house.
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Shorty
(@nqwatcher) reported
Anyone recommend a better #NBN service than @telstra? They seem to think its ok to raise the price of an unchanged service quality every year, failing to provide adequate explanation for the further ripping off of customers.
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🔴SUBATHON DAY 36 LIVE NOW!🔴🅶🅷🅾🆂🆃
(@AGhostMachine) reported
So @Aussie_BB First off, I love you guys, I always have... and when I worked for NBN you were always the best customer service wise even internally. But ever since you upgraded my service to 4-5 times the download speed two months ago (thankyou by the way!) I now experience...
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ive forgotton
(@ivaforgotton) reported
Optus NBN down from midday 9 sept to 07:00 10 sept Every Week This is Becoming a Habit 19 fuken Hours thats Bull **** and the ***** Play dumb.
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Peter Logue
(@pjlogue) reported
@gabriellechan Still getting 4g here in the bush outside of Cobargo but poor signal. Luckily have NBN fixed wireless tower not far away.
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Stormy
(@dutchnstormy) reported
@nqwatcher @Telstra I can recommend Internode. I’ve been a customer for 10 years, both ADSL and now NBN. Had very little cause to contact them or complain - reliable, good service, domestic call centre, and reasonable pricing.
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Aussie Broadband
(@Aussie_BB) reported
@ProfessorHutch We pass on outage information once we are advised of it my NBN, this can sometimes mean it's quite short notice unfortunately - Paul
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Hamish
(@haamfish) reported
@JordanZac @NBN_Australia Does it go out when it rains too? That’s the problem with copper. So many faults! I worked on faults in the UK. Networks are 100 years old now and they weren’t designed to carry data.
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JTUX
(@JTUX11) reported
@NBN_Australia been without signal since midday SEPT 7 postcode 2762 c'mon mate
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Cant find work
(@Cantfindwork1) reported
@NBN_Australia @NBN_Australia have told my ISP after running a 24hr monitor and over one week ago that there is a problem with my service but then not doing anything to fix it not even bothering to give me the courtesy of an update
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B for Bendetta
(@benjialpha) reported
Alright. I think that's the home network and NBN all set up
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Civix
(@Civix1x) reported
Petition for the NBN to hurry ******** up and get their internet fixed around the country.
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Pat Devlin
(@pat_devlin) reported
We're working from home. We're homeschooling. We the network more than ever! It's insanely aggravating when our NBN bounces every 30mins. Dear #NBN_Australia PLEASE I'd much rather have reliable connectivity then super-fast internet speed!! (don't correct me, I know what I typed)
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Allison Newchurch
(@AllieNewch) reported
@DonnaMHanson What are you running on? We're on NBN SkyMuster and never have a problem with either. Mind you, it chews through data like a rat up a drainpipe, but it doesn't drop out.
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Pat Devlin
(@pat_devlin) reported
We're working from home & homeschooling We need the network more than ever! It's insanely aggravating when our NBN bounces every 30mins. Dear #NBN_Australia PLEASE I'd much rather have reliable connectivity then super-fast internet speed!! (don't correct me, I know what I typed)
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Cam & Dug
(@SeeArePe) reported
*******. @kayo. @Foxtel It’s so bad. Imagine if Murdoch didn’t screw up the nbn via Abbott election, this would be watchable.
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Jordan
(@JordanZac) reported
@haamfish @NBN_Australia I can only assume the devil has climbed up the lines and pissed on our DSL socket and corroded it. And then does that every 8 weeks because that’s on average how often we have an outage and the socket gets replaced.
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Peter Logue
(@pjlogue) reported
@gabriellechan We had the same issues until the NBN tower went up, though everything went out for over a month when the the fires took out the entire network, power and mobiles. That was quite a time. Now looking at a range of solutions for the whole community.
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Hamish
(@haamfish) reported
@JordanZac @NBN_Australia holy ****, what happened? or is it too soon to know?