NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Brisbane, Sydney, Perth, Rockhampton, Rosalie Plains, Katoomba, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Total Blackout | |
| Brisbane |
||
| Sydney |
Internet | |
| Perth |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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bank masaki
(@taumbayan4Leni) reported
@_Allan_Bernabe_ Wala yan sa Lola ko. My Lola got away with NBN-ZTE deal, fertilizer scam, election cheating, Malampaya scam, and more scams we would never find out.
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Jim Pine
(@JimPine8) reported
OMG whinger of the week @marklevy2gb @2GB873 , complaining about his internet being down for 6 days. You ring your isp not the NBN, Belong is a budget ISP don't expect rolls Royce support, if your modem was dead, buy a new one. Need it for work get a business plan or 4g back up.
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bumflufftornado
(@Bumflufftornado) reported
@james_neko @Telstra Yeah i don't mind paying if something is clearly my fault but i don't like the threat of having to pay for a tech when I've already ruled out "my equipment". The only equipment is the telstra router and the nbn box, and the issue still occurs with a dif router.
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Rebecca Huntley
(@RebeccaHuntley2) reported
@NBN_Australia Yep yet another @Optus screw up in a long line of screw ups over the last 6 months ... just decided to cut me off the NBN without reason or warning ... currently on hold with the worst on hold music ever invented do they can reconnect me ...
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Tazhys
(@Tazhys) reported
@DodoAustralia your customer service is literal trash for NSW. I have a friend who’s had no working NBN from you guys and you REFUSE to help them, and not only you guys refused, but you called the cops on them because they god mad and threatened to leave you for another company.
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Albert Clownstein
(@Anybody2U) reported
@LTLICKME @NBN_Australia Damn better hope no one trips over that wire or something. Would be bad for the people who didn’t come bury it like it’s supposed to be.
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💙❤️💛Josh Robinson 🇦🇺🏳️🌈
(@JoshRobinson_00) reported
@NBN_Australia fix this bs
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Lesta Chesta
(@69chesta) reported
@SwoopLuke @Optus Your network status page is as useless as the call center puppets, no nbn in punchbowl nsw for last 2hrs but callcenter cant see if any outages
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Butterfly Wheel
(@ButterflyWheel) reported
@NBN_Australia FTTP or ****. Stop blame shifting and "oh nah, that's cos your 10 KMs away from the distribution" Do you guys know what option fibre is? It's light...how have you managed to slow down light speed ...only in Australia.
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Coburn 🔞🇦🇺
(@coburn64) reported
Doing a factory reset of my NBN Fixed Wireless box (unplug it for 30 minutes, then replug). If that doesn't work, gonna have to get AussieBB to investigate. Red status light and poor performance again. Would go Starlink but I need static IP and parents use AussieBB VoIP.
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Lucas_van_Staden.phtml
(@ProxiBlue) reported
@NBN_Australia They just reset the line, and it comes back up, and deemed fixed. No 'fault' is ever found. The fact of the matter is that when it rains, my link goes down, and it has been an ongoing issue now for years.
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Bighats
(@bighats61) reported
@TurnbullMalcolm How can you comment on how something will perform or be serviced into the future...NBN is still not completed and has continuous problems!
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Dutch
(@dunxcorp) reported
@NBN_Australia STOP! Read the comment. The provider is NOT the problem. NBN in the contract state you throttle back VPN traffic.
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Paul Sekfy
(@psekfy) reported
@colonelhogans They always promise to fix them. Little wonder this is the longer term outcome of their privatization of Telstra and stuff up of the NBN. Pathetic and laughable. #auspol
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Belong
(@BelongAU) reported
@JamesyR1 Hi there, sorry for the run around. You can add a nbn service to your mobile account via our website. Please login into your account, select add a service and follow the steps. Please note nbn will be billed separately. Please let us know if you need a hand -Rhys
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Dutch
(@dunxcorp) reported
@NBN_Australia My service is fine. EXCEPT when NBN throttles back speeds solely due to me using a VPN. It's you not me or the provider.
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🇦🇺 Erynn【Box of Pointless Holes】🇺🇦 🇺🇦 🇺🇦
(@ErynnReai_FFXIV) reported
In Australia, our bread has more fibre than our internet. NBN has an outage in my area again. No FFXIV for me, today >_>
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Mahou 🧪🎀 Alchemist V-Tuber
(@Mahou_VT) reported
@Bumflufftornado @Telstra Can you call NBN and get them to check the connection stability on their end? Otherwise i recommend TPG :)
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VoxDei
(@VoxDei1960) reported
@SkyNewsAust There's not even a requirement for them to provide NBN service at the agreed levels. It's a disgrace.
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JGo
(@8__JL__8) reported
@NBN_Australia No. When I left nbn I made a formal complaint against two individuals in the data space. You did nothing. You ignored my request for a follow up. It was only AFTER these two individuals left you then wanted me to sign non-disclosure agreements to conduct...
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Ellen Smith
(@nellesmi1920) reported
@colonelhogans His mob sold off Telstra,tried to justify it with a Universal Service obligation which wasn't worth the paper it was written on, they also f***ked up NBN..Littletobeproudof indeed
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LOL
(@fullspidey) reported
Aus nbn brings out the worst in me
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nbn® Australia
(@NBN_Australia) reported
@LTLICKME Hi LT. nbn is a wholesaler, we do not directly charge or supply you with a service, or have access to your account details, which is why we refer you to your provider to discuss any charges and reimbursement. Thanks, April
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Acto Canobar
(@ActoCanobar) reported
@D_LittleproudMP Weren't you in government for 9 years, why didn't you do anything. Mind you, having watched the **** up you made of the NBN I reckon you'd have ballsed up the mobile network too.
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OnlyPhazz
(@phazzles) reported
from
Sydney, State of New South Wales
Another day, another nbn outage
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Trent Randel - Director ADAG
(@trandel) reported
@YaThinkN He’s a yes man, always has been. Telecom had out of date tech and the govt didn’t want to invest in fixing it hence the Keating plan. Rudd ignored the experts when rolling out the NBN which would’ve fixed many of those issues. Turnbull then went about making it worse.
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🗑️🔥
(@FreezeSPreston) reported
Supposed to have FTTP installed today on @NBN_Australia's third visit to the premises. They keep turning up and say they need to put it off. Today he mumbled something about conduit and took off. *******, how do these people have jobs at this level of incompetence?
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Ellen
(@Ellen28900) reported
@TelstraAU As a current NBN customer, why am I told I have to wait 7-10 days to be connected at my new property in a 10 yo building because Telstra hasn't an ID for my apartment and needs a 'feedback form' and to verify it? Is this the Wild West?
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Craig Henry Trimble
(@CraigHTrimble) reported
@colonelhogans Guess what David, most of Regional Australia has **** mobile coverage & **** NBN & **** health & **** roads. Yet they still vote for your shrill policy analysis & strategy of do nothing to fix it, and allowing the market to price gouge. You get what you vote for fuckwits!
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Noely ⚡️🏐
(@YaThinkN) reported
@trandel nbn is a whole other issue. Even when they looked at addressing out-dated tech & infrastructure, bloody Conroy left that hanging and went off on his bullshit 'censor the interwebz' focus, leaving it wide open to be screwed over further by Turnbull.