NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide, Perth, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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SW6 in 2250
(@SW6in2250) reported
@markdgibbo @Optus @NBN_Australia Massive outage - these guys have no info to give.
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Banu Manubawa
(@manubawa) reported
@Optus. NBN not working in Narwee 2209. Please fix!
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Optus
(@Optus) reported
@Clockend_Gooner Hi there, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron
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Fred South
(@fsouth45) reported
In the tradition of a stuffed up NBN the Morrison govt keeps trying to stuff up the move to removal energy by continuing to support the fossil fuel ind. Like true luddites the Govt. also refuses to support the sales of EV’s for domestic use. The US,UK,EU & Japan lead the way.
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Ickon
(@Ickon) reported
@Telstra Only to get sent to a chat person who has no empathy for the crap I've been put through. To make matters worse they don't even listen to a word I'm saying. To be fear the fault doesn't just fall on Telstra, the amount of idiotic NBN technicians I've been sent baffles me.
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Kevin Wesson
(@KevinWessy) reported
from
Sydney, State of New South Wales
@Optus Hi I have no NBN broadband this morning. Are you aware of any issues in 2086?
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woodwoodwoodwood
(@woodxfour) reported
Seriously: inner suburbs of Sydney experiencing continuing @NBN_Australia #outages. If @AlboMP wants to be @AustralianPrime JUST promise to fix it as originally intended for all of us. #fixtheNBN
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Nathan
(@DontBringMeEggs) reported
@Optus At 10:30 last night on your status page it said Jimboomba that the nbn is experiencing issues when I checked the smalling I could not get on to your website by the
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Les Grossman
(@Les_Grossman_) reported
@TerryDwyerSyd @NBlakiston @Thechachi1 Yes and how has Telstra performed since it was privatised? So bad they were not involved in the nbn. Government acts for the community. More scope for innovation. Private companies act for their shareholders. Very limited in taking risks. Private sector fails are very common.
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Banu Manubawa
(@manubawa) reported
Come on @Optus , tell us what’s the problem with the nbn and what’s the ETA to fix.
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Optus
(@Optus) reported
@manubawa Hey Banu, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Ness
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J Harishanker
(@JHarishanker3) reported
@Derek_Porter86 @NinAnnunaki @Optus I checked the NBN modem, have 4 solid lights, logged into router, you are right, not connecting to get an IP address... hope Optus sort this out quickly, their website is down too
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social justice necromancer 🐇🐧
(@melpemone_) reported
NBN's down. This is both inconvenient and boring
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Mark Gibson
(@markdgibbo) reported
Gotta love @Optus and our “world class” @NBN_Australia - not. Working from home not easy with no internet... And can’t contact @optus (message in Myoptus not working, landline down, on hold on mobile )...
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Deanna Fekete
(@deannafekete) reported
@Telstra_news 20min waiting to speak to sales for NBN for small business!!!!!! HELP 132000 is that the right number?
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Optus
(@Optus) reported
@JHarishanker3 Hey J, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Ness
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Carl Sudholz
(@csudholz) reported
3. A technology over taxes policy means choosing technology. The Nationals will not support any technology that address climate change in a way that takes power and privilege way from their donors and self-interested mates. - As seen with NBN and Renewables policy.
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Optus
(@Optus) reported
@KevinWessy Hi Kevin, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron
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Optus
(@Optus) reported
@john23w Hi John, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron
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Cathy Smith
(@_nomadics_) reported
@Optus hi we have had no internet via nbn here in newcastle for 12 hours and your optus website is also not working so cant contact you via that. Working from home and year 12 student need internet access pretty urgently, so need to know what’s happening. thanks
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Optus
(@Optus) reported
@KadynMcInnes Hi Kadyn, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron
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Optus
(@Optus) reported
@trickiedikie Hi Richard, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron
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Herbie02
(@Herbie0271) reported
@watinthe_ @MaralynParker And down the track, just like the NBN, it will come out what a farce it has been and how they have scammed Australians again. Of course, many of us can already see it.
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Kstov
(@cjsz90) reported
@Telstra Issue still not fixed. No one can tell me what the situation is other than both Telstra and NBN handballing the problem back to each other. It's now 14 days since my initial report re: damaged overhead lines. This is completely unacceptable.
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Derek Porter
(@Derek_Porter86) reported
@NinAnnunaki @Optus Optus NBN HFC not working here in Sydney since I rebooted router last night. Tried putting on original optus router but still nothing, I think they are not issuing IP addresses, did you reboot your modem/router by any chance before you lost Internet?
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Optus
(@Optus) reported
@jo_wear Hey Jo, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Ness
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Kolasinacs right hook 👊
(@Clockend_Gooner) reported
@Optus any NBN issues in 2069? We have had issues all morning with no service and unable to access Optus website due to maintenance to check outages.
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Optus
(@Optus) reported
@JHarishanker3 Hey J, we’re aware of an issue impacting NBN services for some of our NSW customers. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Ness
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John
(@john23w) reported
@Optus Hi, NBN service to Cromer 2099 has been down since 2:30am, a little difficult to work from home, any details on when it will be up?
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Optus
(@Optus) reported
@chooseajob Hi Andrew, we’re aware of an issue impacting NBN services for some of our NSW customers, fault ref: 23516156. Our tech teams are investigating and working to restore services as quickly as possible. We apologise for any inconvenience caused during this time - Aron