NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Sydney, Mile Bridge, Brisbane, Sunshine Coast, Perth, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba and Dubbo.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Total Blackout | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Preece 🏳️🌈
(@preecy_pants) reported
@aleeb88 Not surprised, really. In two years I think I've only had one outage that was not notified (they send you a message usually a month in advance for planned nbn outages). Called them a couple of times with minor issues on my end and they had it fixed within 5 mins.
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Tim Palmer
(@TimCPalmer) reported
@JTUX11 @NBN_Australia Super comforting Sarah to know we can look up our address to confirm we have no service. In my case in Chatswood 2067 for the 6th time in a week. Now how about a proper fix?
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Marc
(@MrMarc101) reported
@Telstra why has my cable connection been suspended when I was explicitly told that there would be no service interruption until my NBN connection was activated. So I have no home internet until at least Friday, and the technical support team can’t do anything about it?
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Bogan Gooner 🌶
(@BoganGooner) reported
The wifi in Australia is so bad that hotspotting my 4G is allowing me to upload a video to YouTube faster than via the NBN connection Fibre to the node is the dumbest idea of all time
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Jamie Danger
(@twitch1979) reported
@NBN_Australia my internet is down, FTTC in Prahran 3181, ISP TPG. TPG have said they there is a fault with the NBN hardware in the street and TPG can’t provide an ETA on when it will be fixed. Please can you help investigate?
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Tim Palmer
(@TimCPalmer) reported
@NBN_Australia Great news… but when will you properly fix the week long problem in Chatswood 2067 that is currently onto its 6th lengthy outage in a week?
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Tim Palmer
(@TimCPalmer) reported
@NBN_Australia Your response neatly encapsulates the whole problem Rosemary. Of courseI have contacted my service provider each time (hours spent on hold). That achieves what exactly? What I want is accountable service from the network operator - you- and for the problem to be fixed properly.
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Adam Ware
(@tuppaware) reported
@__rymac @ryanjchr @jaronmc Cause a state gov deal was done before NBN with Telstra (who didn't want to do it) in that area when they built the new children hospital to get rid of the exchange and move everyone forcibly over to the fibre. Telstra never upgraded or updated it, NBN doesnt want to touch it.
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Jennifer J
(@says_jayjay) reported
@tweeter_vee @davidbewart Maybe his WiFi is down? The so called NBN rollout strikes again. #afternoonbriefing
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Jamie Danger
(@twitch1979) reported
@NBN_Australia Thank you for the quick reply. If I enter my address however in the NBN fault check, it’s not listed as having a problem, is that normal?
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Read the pinned thread first.
(@AusGroucho) reported
I think I've worked out Katie Allen's NBN broadband problems. She has FTTP. Fibre To The Princess. #AfternoonBriefing #auspol
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Eugene DuToit™
(@Genie_Oz) reported
@NBN_Australia any outages in 3111? Service is down
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book_bitch
(@book_bitchy) reported
@70JDF It’s like this knot of worry that’s been living in the back of your mind, just unravelled. I was SO relieved (1b) it suprised me, and when my sons were finally eligible and got their first dose I was a blubbering mess. PS - the NBN still sucks.
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MsFeloniousHound
(@HoundMs) reported
@aleeb88 @iiNet I’ve had really great customer service with tpg, while also been shafted on the switch to nbn from adsl… (as a poor) If you’re flexible $$ wise, good service if in your area x
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James Turner
(@MrTurnerj) reported
Is there a company like @Ubiquiti but for modems? Looking to potentially have a fail-over 4G connection as my FTTN NBN connection has been so unreliable recently. It really only needs to do VDSL and 4G - I've got a UDM that handles everything else.
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Dr Maggie J Watson
(@terngirl) reported
@D0CT0R_Dave @Telstra Late August switched ADSL modem box, didn’t work, switched to NBN 24 August using Modem & Telstra signal from tower 500m from house. Randomly cuts out or slows down. Mapping when out or really slow, 7 to 10x per day. Took machine in to Telstra, they say nothing wrong with machine
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Tim Palmer
(@TimCPalmer) reported
@NBN_Australia so NBN Australia how about rather than tinkering around the edges on this 5th Chatswood outage in as many days you actually fix it? HFC & FTTN are the Coalition Govts enduring anti productivity legacy to Australia and the NBN has just given up
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Tim Palmer
(@TimCPalmer) reported
@NBN_Australia Instead NBN shields itself from end users and any responsibility to them. This arm’s length approach works well for NBN Aus but not for end users who get no detailed explanation of the problem or plan to solve it.
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Blaze
(@BlazeTheCute) reported
NBN is down \o/
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marie
(@DoveMetal) reported
@jiangyin I'm in an area where they've just decided to never connect NBN lmao
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Tim Palmer
(@TimCPalmer) reported
@NBN_Australia If you are like me the “thing that connects our worlds” is probably not working because it is operated by NBN Australia. If you depend on fiber to node the idea of connected worlds will be sporadic and unreliable at best. Still it’s a nice dream Debbie -maybe 5G will fix it
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Bill O’Slarty-Bartfast on Kuring-*** land.
(@Klaartu) reported
@elee_bella @TooheyMatthew @peri_denton Me too on the Northern Beaches in Sydney. My landline no longer works, the 4G is 1 bar and they are continually doing ‘upgrades’ that close me down for up to 8 hours. Then they say ‘use your mobile for emergencies’. It don’t work!! The NBN is a bloody shambles
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Bogan Gooner 🌶
(@BoganGooner) reported
@NBN_Australia I’ve spoken to my provider a million times - the issue is you numpties don’t use fibre to the premises. Useless
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minnie🪶
(@minnie736) reported
@heyjimmy299 @blardyslartfast For sure .. that damn NBN fibre cable!
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Brendan Main
(@Explogo) reported
@NBN_Australia I sent a DM but never heard back?
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Tim Palmer
(@TimCPalmer) reported
@NBN_Australia Sorry Debbie but Trust and reliability are two word associations that will never be made with NBN Australia until it gets its technical support up to credible standards and allows accountable responses to end user problems
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Brett Jones
(@bretto_jones) reported
@NBN_Australia What maintenance were you doing last night in the Gungahlin area in ACT. No internet since. ISP cant help!@!
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Sir Autumn Mandrake
(@AutumnMandrake) reported
@MadamEarth ****. For that we could have had a fibre-to-the-home national broadband network, AND every single person in Australia could have had a free, new iPad as well. What fools would vote for the L/NP as "good economic managers" after this latest debacle? #NBN
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Graffiti Workers Union
(@GraffitiWorkers) reported
@tee_asz Nbn Fiber to the box that’s 2k’s down the street that is running on glorified car batteries then ****** copper in saline coastal solid that oxidized to **** to my door.
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J 🏳️🌈 He/Him • ProVaxxer • Trans/BLM
(@godnojoe) reported
@PRGuy17 Also please never forget all the billions wasted on the mega failure that is NBN