NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (75%)
• Wi-fi (12%)
• Total Blackout (8%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Sydney, Perth, Long Forest, Adelaide, Arumpo, Holmesville, Warragul, Cairns, Hobart, Parramatta, Ashfield, Logan City, and Ocean Shores.

City	Problem Type	Report Time
Brisbane	Total Blackout	2 hours ago
Melbourne	Internet	7 hours ago
Sydney	Internet	8 hours ago
Brisbane	Wi-fi	12 hours ago
Brisbane	Internet	13 hours ago
Perth	Internet	14 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cdbrown (@BrowntownBrew) reported 9 minutes ago

  @WaveTheoryUK @robb_j_m Hopefully your area will be enabled for the free fibre upgrade and you'll actually get the proper nbn rather than the crap LNP rolled out.

• 
  𝒮𝒽❀𝓇𝓉𝓎 (@ItsMissShorty) reported 9 minutes ago

  @osborne_sam @robb_j_m Not your reply. Weirdos be replying to me, then blocking me before I can even reply. What in the actual ****? Semantics. I don’t need NBN. Or any kind of home wifi service. My mobile data suffices.

• 
  Maximation Max (@maximationmax) reported 10 minutes ago

  @Ben_Davison1 Government provides education? Why then are kids paying $40k for an arts degree?. If NBN was a government service rather than a business its expense would be in the budget

• 
  Steve (@JarOfSteve) reported 10 minutes ago

  @algorithmsayshi Tried clearing app cache ? Could be using CGNAT as well. Getting a static IP from ISP could fix the issue. Also, you could try turning off the NBN box for twenty minutes to see if you can pick up a new IP that's not flagged.

• 
  blank (@olwidula) reported 12 minutes ago

  @robb_j_m Outside the urban centres, $139 a month for Starlink. NBN for me was a slow and expensive skymuster satellite. Thanks Elon.

• 
  Mary Spy (@mez_spy) reported 16 minutes ago

  @AjaxXanthe See if you can get extra mobile data from your provider. We had an NBN issue a couple of years ago & not sorted for more than 2 weeks. We could get additional data on mobiles or a dongle for home

• 
  Doug Hendo (@DougHendo) reported 16 minutes ago

  @iluminatibot I worked on the NBN my team was wrecked by the magnetic radiation we all new you cant be near high levels for a hour even. They turned the towers off for my team or it was maximum 10 minutes on the site at a time. The feeling is very very bad. I feel sorry for anyone who lives near high electromagnetic radiation. Another form is a VR very dangerous to children under 12 I've seen the damage a VR can do also 10 min at a time.

• 
  peter rowe (@Prowerock1) reported 19 minutes ago

  @AvidCommentator I have abandoned NBN. Service is atrocious as it is mediated through the Telcos. You can’t get to an NBN tech directly. They cancelled five appointments made for me via Telstra saying not an NBN problem. But it was just like the other three times. Now have Telstra 5 G. So simple

• 
  RocK_M (@RocKM16827690) reported 21 minutes ago

  @grave0x @robb_j_m AFAIK There is no "free roll out" of FTTP. If you are on an FTTN network the homeowner has the "choice" to fork out money for the property to be upgraded to FTTP. If you are on the Coax/HFC network you are **** out of luck as the best NBN can do is try increase line bandwidth

• 
  Harold ☢️🔥🏭⚛️ (@Harold36089778) reported 22 minutes ago

  @MarkoMatvikov Even worse: Labor writes new laws to force super to invest in “building back Aus” like Melb-Syd high speed rail or upgrading NBN. When competition policy allowing global carriers to compete on the Melb-Sydney flight would drive costs down & Starlink is outcompeting NBN today.

• 
  Dave Jones (@eevblog) reported 23 minutes ago

  NBN Update: "Cable works are progressing. The fibre cable was installed between the two manholes early this morning and the site has been made safe. Due to traffic control requirements, work has temporarily paused and will recommence under day Road Occupancy Licences between 10:00am and 2:00pm. Cable preparation works began earlier at 3:30am, with splicing scheduled to commence this afternoon. Customer restoration is expected to be completed later today. NBN will continue to monitor progress and provide further updates as they become available."

• 
  Aus throttle (@austhrottle) reported 23 minutes ago

  I usually hate most government spending, but sometimes they get things right. The inland rail was a good project. Cancelling the inland rail is a terrible decision. It is just as important as the NBN, and in this case there isn’t a foreseeable technology that will replace it in 10 years time. Rail is insanely energy and labor efficient compared to trucks. Trucks should only be used for end of journey in a well optimised system.

• 
  Bulldogs57 (@Bulldogs5711) reported 24 minutes ago

  @MarkoMatvikov How ? Debt is down They are fixing NDIS Inland rail NBN Robodebt Not sure what you want to do about Snowy & AUKUS. And $1.2 T debt won’t disappear. It’s inherited. LNP / ON are calling to increase defence.

• 
  yeah, naa (@yeah_naa_maybe) reported 24 minutes ago

  @NBN_Australia internet down for 20 hours in east subs of sydney. WTF no updates, silence. what the hell is going on. @Optus @optus_help

• 
  Baiaphilia (@baiaphilia) reported 28 minutes ago

  What happened was what always happens when it's a project run by the government. It failed miserably, and went way over budget. The NBN was so bad I begged my provider to give me back my previous internet connection. But they couldn't because they forced them to shut it down.

• 
  Spicy Ice (@SpicyIce7) reported 29 minutes ago

  @yannikau2 @AmanogawaShiina Makes no difference to me. I ain't buying **** no point. Because Australia is governed by the mentally retarded I have been waiting for nbn the government run fiber network to connect my home internet since December amd still waiting.

• 
  Joey (@joeyonmac) reported 30 minutes ago

  @Krow23_ @NBN_Australia why the code is not working

• 
  Dodgy Looks (@LooksDodgy) reported 34 minutes ago

  @robb_j_m Live out bush and had Satelite NBN - absolute crap - $89 pm. Telstra signal - absolute crap - $74 - 50Gig - pm. Swapped - Starlink - perfect internet and wifi calling - $139 pm - unlimited. Downgraded sim card to a cheap telstra operator - $25 pm. So total internet and phone went from $163 to $164 pm. That extra $1 quadrupled the speed and reception!

• 
  Terry Corby (@TerryCorby57986) reported 43 minutes ago

  @DaveMcG67 @Ausbobsmit @lauren_vasiliou Like Snowy 2 you mean started by LNP at a cost of $2B now estimated at $42B an LNP project or the NBN which cost us $110B more under Abbott& Turnbull for a far inferior service.Neither the right or left r great project managers.

• 
  Nicolas (@nicomb88) reported 44 minutes ago

  @NBN_Australia internet outage since yesterday and still not resolved. Internet provider has no clue what the issue is nor when it will be fixed. Never received any notifications from nbn. You guys waited until Friday to ruined people's weekend? Good job guys.

• 
  Tony Meman (@TonyMemandqvy) reported 45 minutes ago

  @cjoye Sell the NBN? Yeah because when we sold the electricity network, that worked out well for prices. Bringing CGT in line with tax on wages is going to be one of the fairest tax decisions made. Nothing will change otherwise businesses would have left for a tax haven already.

• 
  Econo ad absurdam (@econoadabsurdam) reported 46 minutes ago

  When the ALP talks up something like the NDIS or the NBN and says that it will help increase productivity, what do you think they mean

• 
  Yvonne (@YBartolovic) reported 50 minutes ago

  Lots and sometimes can’t even get 1mpbs Not joking Not nbn though but still **** house

• 
  Dave Jones (@eevblog) reported 55 minutes ago

  @asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.

• 
  John Cas (@moresunshine_1) reported 1 hour ago

  @Sauronlordking If there is one thing I didn't mind from the ALP that would be the NBN in its original form. Then this idiot came around and mutilated it into his own little mixed up mess. That now has to be unraveled at even more expense!!!

• 
  JoyOz (@HJoyOz) reported 1 hour ago

  @Ben_Davison1 I paid for my own education and the government never sent me a fully trained employee. The rule of law…. Yes men are women in law. Roads, Rails, NBN (massive cost) gas water bla bla - we pay for that… it didn’t magically appear without our tax funds, we also pay continue to pay for this and budget blowouts. Civil society - do you live in Melbourne?

• 
  Kathy Mewton (@tatduckum) reported 1 hour ago

  @thatreviewplace @MarkDiStef You were complaining about the budget not helping housing . It is And if you support ON / LNP you have no right to complain about debt / deficit Your side left Oz with over $1 T debt NDS in crisis Snowy blowout Inland rail , $45 B Robodebt NBN blowout $350 B AUKUS

• 
  Antking66 (@Antking1966) reported 1 hour ago

  @robb_j_m Not only that the NBN unbelievably has never made a profit

• 
  xjet (@xjet) reported 1 hour ago

  @eevblog @Hobbie4C Perhaps there's been a huge surge in demand for bandwidth from those cellsites since the NBN outage? Everyone has the same idea as you and bandwidth is finite. The more concurrent users, the lower the throughput.

• 
  Cdbrown (@BrowntownBrew) reported 1 hour ago

  @pointman69 @CefaiJason @robb_j_m 10 years and $30b wasted on LNPs stupid idea. All the whole Turnbull invested in fibre rollouts in Europe and the supplier of copper to the nbn