NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Total Blackout (9%)
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Wi-fi (9%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Canberra, Sydney, Adelaide, Perth, Westbrook, Gold Coast, Wollongong, Toowoomba, Meringa, Sunshine Coast, Geelong, Townsville and Bowen.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Melbourne |
Wi-fi | |
| Brisbane |
Internet | |
| Canberra |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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iiNet
(@iiNet) reported
@audinosaur Thanks for the tweet! There's an unplanned outage affecting services in your area today. No estimated time of restoration was provided by NBN but this is now being investigated. Apologies for any inconvenience. -John
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#BoycottMurdoch
(@join_your_union) reported
@simonahac @mattjcan A shame this government didn’t spend time fixing real problems like, oh I don’t know….. A decent climate policy Purpose built quarantine facilities Tax reform The aged care sector Education The NBN Disability discrimination
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Buts
(@butsandcats) reported
@KoEngineers @BelongAU We aren't even Belong customers and because they have an active connection with NBN we are unable to connect to the internet with our new ISP. The email support is hopeless and takes at least a day for each useless reply. Phone line non-existent. Support articles online dont help
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Dancer, your Space Dad 🐝🐝🐝🐝
(@dancer_ve) reported
@Internode The advertised outage window for power (and indeed a planned NBN outrage for the same window) was supposed to end at noon. That the power is still out nearly a half hour later is not your fault, nor nbnco.
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Sanjeev Verma
(@Sanjeev95007534) reported
@cz_binance nbn... plz help me to recover my funds that got hacked from binance
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ConcernedOzCitizen
(@OzConcerned) reported
@murpharoo @AmyRemeikis Can't believe anyone falls for Morrison's BS, blaming alp for not bringing fed icac bill to parliament! Many lnp bills were passed with xbenchers support only: ETS repeal NBN FTTN cut Indue cashless card Uni fees increase, etc Fed lnp didn't wait for alp support for those, right?
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Richard Nichols
(@dicknichols2000) reported
@Sumohaz @MayneReport Yep, that's exactly what we say to someone throwing a tantrum when we can not fix their NBN because they built a garden over infrastructure.
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Anarchist Rising
(@Aus_Anarchist) reported
Glad the nation paid so much for ****** NBN so we can pay more for the same ****** unreliable service, very cool.
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AllThatKazz
(@AllThatKazz) reported
from
Melbourne, State of Victoria
@superloopnet @NBN_Australia Already discussed issue with @superloopnet. You can keep your $5.00.
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muwa 🦀
(@muwayuu1) reported
OK jst found out my connection might b so bad because they’re working on the nbn in my suburb to make it faster! so hopefully when they’re done i can go back to streaming semi consistently lol
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David Weekes
(@8DavezAWeekes) reported
@stevol321 @joshystuart @MrKRudd I really have to go, however I just bed to point out that if the NBN had been built the way Labor had planned on the first place, rather than the extraordinarily wasteful spend by the LNP on the old Telstra copper network, which it had owned in the first place before Howard, ->
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CryptoAus
(@CryptoAus4) reported
@baegle527 Just make sure you are connecting to the right internet socket in the wall. I had the same problem cause the router otherwise defaults to 3G instead of nbn and gets ****** up. Try changing the socket ,restart and give it a try
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David J Harley
(@David_J_Harley) reported
@LeftieLynne Umm, compared to that. No. Slow speeds & constant drop outs. TPG says it's slower than expected but OK, NBN say it's not their problem until TPG say it is. Must hurry, the net may drop out again & I still haven't finished reading the news.
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kermi
(@Kermitron) reported
@Telstra After speaking with tech support last night we switched the modem to 4G backup. Apparently there’s NBN maintenance happening tonight so we’ll test it again in the morning.
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Matt Furlong
(@matticus_flinch) reported
Hey @NBN_Australia, I've just upgraded from SkyMuster to SkyMuster +. I hadn't anticipated being hit with a double-NAT problem. Is this an artifact of 'Plus', or a shortcoming of my provider? Apart from a VPN, do you have any proposed remedy? All my port-forwards are dead :(
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Luke Bartolo
(@LukeBartolo1) reported
Wifi went down in X-ray place the other day. One of the staff told me our country’s poor NBN made us a target for foreign powers to invade and attack Australia. He then said we should all invest in cyanide capsules! #cheerful
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Cass from 🤡🌏
(@KaidenOZ) reported
@CBrown109 @DHLGlobal if it came down too it, i would trust musk more than the government. anyone on the NBN is sending everything to the OZ government anyway...at least with Starlink i can get decent net and get off the NBN dumpsterfire.
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Lady Spookaria (collabs closed)
(@LadySpookaria) reported
Proof the NBN is two tin cans powered by emus. No stream today everyone because I won't be able to connect due to the internet outage & if I can, it would be worse than usual. FFS
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the new blurt
(@BlurtNew) reported
So let me get this right, LNP have spent 3 times as much as budgeted for 57 billion on NBN stuffup, I mean stroll out Labor said they would do it with more tech and faster for 43 billion, LNP whinged , then lied , then got voted in , AND NBN still ****? Have I got that right?
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Ben Raue
(@benraue) reported
Our NBN is out, probably until Tuesday. Our mobile reception is so poor we basically can’t get anything to load on our computers and I’m supposed to record a podcast at 10am.
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Brett Madigan
(@MADagain321) reported
@Aussie_BB Why would I need to with Aussie if I never needed to with TPG... Using multiple modem/routers on the same service. Pretty sure TPG use VoIP as well but I've never had to set anything up on my end for the landline using NBN, I have FTTP... Case number 14809008
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Steve Whittington
(@MrSteveWhitt) reported
Within 5 days of changing to #nbn streaming issues I haven’t had on cable in 10 years. Grrrr… @Telstra
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Belong
(@BelongAU) reported
@butsandcats Hi Buts 👋 thanks for reaching out. If you're staying at the same place and switching provider they should have no issue taking over the line by requesting a transfer order with nbn. If you still need a hand just flick us a DM and we can check your existing case 🤓 -Rhys
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Shelsta78
(@shelsta78) reported
This is like when they tried to explain how their **** NBN worked - a thrilling display of stupidity #insiders
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John Heidemann
(@John_Heidemann) reported
from
Brisbane, State of Queensland
@steeviepee @ParamountPlusAU Reality is there are a number of factors that may affect performance. I’m on an NBN100 service so enjoy a good connection right from the start. I’m using an Apple TV device connected to a gigabit wired connection to my router and NBN. Everything is stable and no slow links. 1/2
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David Weekes
(@8DavezAWeekes) reported
@stevol321 @joshystuart @MrKRudd then it wouldn't be charging the extraordinary sums it is to fix now, as the copper network is so outdated, and falling apart... When I had an NBN contractor come out to hook up my place, he showed me the mess of cables under the ground, and just how bodged together it is...
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Chris Agi
(@agitated) reported
@NBN_Australia Of course there is an outage on my address though it says it was supposed to be fixed by “Fri 26 Nov 4:30pm”. WTF am I supposed to do with that info? Can I get an update for a future time rather than in the past?
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glenda clementson
(@glenniclem) reported
So PM wants accountability on Internet platforms however he offers no accountability for his lies and has never followed through with fast NBN leaving us with inferior copper wires to house
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Richard Davies (he, him)
(@richinsydney) reported
@tpg NBN in Bundanoon is flaky tonight. Your status page says no issues but keeps dropping out.
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MARY GLASS
(@mary_glass) reported
@Telstra @NBN_Australia can you please investigate what is going on with inconsistencies in the connection in Maylands WA, Ferguson Street/Sherwood Street. For the past 4 weeks it constantly drops in and out. Has anyone reported this issue?