NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Treeby, Adelaide, Perth, Goombungee, Sydney, Wollongong, Sunshine Coast, Colac, Cornwallis, Tanunda, Elizabeth, Baradine and Innisfail.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Scottysgotagun
(@scottysgotagun) reported
@IanSamuels3 @LesStonehouse NBN was damage enough, yes before he was PM, but didn't do anything to fix it
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Greg _|Ξ|_X
(@auspanda) reported
Hmm 2060 @beourmate @NBN_Australia down? Think so.
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Joe Cautec
(@JCautec) reported
Finally an NBN tech was available today. AussieBB told him he needed to test the lines... When the FttC box they provided was just rubbish and died at 2weeks old. He just handed me the box instead and problem was solved. 100mbps down and 37mbps up. Not bad for a 100/40 plan.
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Adam Haidle
(@shags666) reported
@NBN_Australia what’s the plan for towns that were due to have FTTP replace FTTN during 2021 that never happened? Specifically speaking about Dubbo and Mudgee in NSW When will these be able to upgrade to FTTP?
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Brent Laudham
(@BrentLaudham) reported
NBN outage again today until now. More LNP ****: Paul Fletcher where are you ?
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Mike trike
(@Miketrike8) reported
@NBN_Australia Dear NBN. For 3 months your "engineers" kept bouncing back replies back to iinet telling them my nbn was fine no issues from their end. For 3 months I had disconn a dozen times a day..iinet couldn't help because your engineers stonewalled. Guess what, it WAS you.
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Amber May
(@AmberMay2021) reported
@MikeCarlton01 There seems to be troubles with a lot of providers. My Telstra NBN was so slow all weekend that I couldn't even run a speed test. It dropped out completely last night and is still down with no fix time. Even the 3g my modem switches to is almost unusable. 😠
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Heather Kennedy
(@heatherbrand1i2) reported
@NBN_Australia @NBN_Australia it has been 14 days now since the jackhammer incident in the middle of the night. What is going on there? Why would you destroy our stairs to our property with no explaining???
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Mike trike
(@Miketrike8) reported
@NBN_Australia 3 months. Of 24h disconnections. 20 times a day. Or no internet at all. 12 weeks. Ripping my hair out. I had to go through TIO and BRRR. Also, customer "service" @iiNet provides is the biggest sham next to NBN providing capability. Fm an ex qdf mbr intimate with sigint and comms.
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D Matheson
(@davidmatheson27) reported
Isn’t @Telstra and @NBN_Australia fun atm internet down
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Peter Anderson
(@zerogeewhiz) reported
Boxing Day is the exact day you want your NBN connection to fail.
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Heather Kennedy
(@heatherbrand1i2) reported
@NBN_Australia @NBN_Australia it’s not been 14 days with no response or reply other than - it’s being investigated on Twitter - can someone pick up a phone and tell us wtf is happening ?
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💧Karen M Arvidsson
(@creatingchange) reported
You know what @NBN_Australia I take major offense at receiving a FINAL NOTICE (IN RED, VISIBLE) looking like an unpaid bill saying the property I will MOVE OUT OF by the time you start NBN here is forced to be connected. POOR FORM. #dontoweyoumoney
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James Cedric Lim Hassan
(@JamesCedricLim) reported
@ansj64 @JoePring_ GMA decided to cancel the NBN so SC dismissed all 3 petitions questioning constitutionality of the deal, saying it became moot. In this case, SC said petition was filed under Rule 65, but Special Prosecutor assailed the supposed misapprehension of facts & the evidence on record.
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Mike trike
(@Miketrike8) reported
@whoisricho Dont dictate to me champ i spent 3 months with 24h disconnections on my nbn with them playing around back and forth until it was found out it was their fault. You think im going to take kindly to anymore of their crap? Sorry no.
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Rob (Fully Vaxxed) Hall
(@OzPol_Critic) reported
@NBN_Australia The nearest node to my home was 50m. But my connection took a 1.4km scenic route ending in a 12mbps on a good day connection. It took 3 years of phone calls and two ISP's to get it rerouted. So I KNOW all about your ISP support tools. My in-laws are going 4g/wi-fi modern.
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Jimallen1962
(@Jimallen19621) reported
@LesStonehouse Turnbull because he did little damage apart from the NBN.
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Shift Solutions
(@Shift_Solutions) reported
The NBN network in Greater Brisbane is having some issues today, so if you're internet is super slow, that's why. Problems started approx 8:30am today. No further information is available yet.
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Mike trike
(@Miketrike8) reported
@NBN_Australia No thanks Sandy. It was fixed after 3 months. By your technicians. The ones who said it was fine at their end for 3 months and kept handballing back to the iinet customer service team who told me they literally could do nothing now..i was told this at a higher level. So no thanks
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David Havyatt
(@havyatt) reported
@cPTSD_Mumma @michellepitman @cscholl4 Shorten cost the NBN rollout 6 months because of the way he responded to the Penrith asbestos issue. As PM he would have found other issues to grandstand about. He would have looked exactly like Morrison, all photo opp no follow through.
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Warrior Princess🌸
(@TheQuietAustra7) reported
@Connundrum54 yeah Kevin- the copper wire to My house through the NBN is that corroded- I have been waiting since Oct' for NBN go down to the Pit and fix it ..! NBN cut off my communication "Communication Meltdown "🎵🎶🎵
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francesca maria
(@franjipani12) reported
@lainieaquietoz @MikeCarlton01 Me too - I’ve had heaps of problems and had to go to Telecom Ombudsman to sort out - I’m still with them but I had to agree to a 2 year contract when I moved to NBN
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PETA
(@Peta89269715) reported
@MattCavanough @MikeCarlton01 Totally agree re TPG. Tried Optus but their customer service left a lot to be desired and it took them over a month to NOT connect my NBN. Looks like you’re hinting at Aussie Broadband whose CS is second to none except when Optus upgrade their towers to 5G - nothing for 8 weeks
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kells!
(@songmingkis) reported
@Telstra nbn and wifi has been down since 6pm last night and now the check outages saying there’s is no outages since i checked earlier this morning when it said it would be fixed by 9am. COMO 6152.
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Eleanor AbernathyⓋ
(@Bron1954) reported
@MBongaloo @MikeCarlton01 @iiNet Agree. They were brilliant before then, but sent everything offshore. I had huge problems when I moved, and when I contacted their support centre was told I didn't have my account with them I had it with NBN 🙄
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Sar Bear
(@SarBear08517988) reported
@PhillipAdams_1 Switched over from NBN Satellite to Starlink about a month ago. At its worst, 6 times faster. Very few outages & very short duration. Even started itself after lengthy blackout when the dish was full of water! I’ve just got it sitting on the ground out in the paddock. 👍👍👍
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Rob (Fully Vaxxed) Hall
(@OzPol_Critic) reported
@NBN_Australia So you know how many NBN technicians I had out over that time to "fix" my issue over that time? I don't know, I lost count YOUR technicians. Only ONE fixed the problem by actually rerouting my 1.4km connection to the closest node. Blame the ISP's all you like. I know better.
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ORIONBLUE 🐋🦈🐟💉💉💉
(@ORIONBLUE5) reported
@Rebus0906 We had similar problem with iiNet a few years ago.Close lighting strike had caused a "sync problem" with the actual cabling/grid (?).Was an NBN issue not iinet( after many calls) all our little street had issue. Many different service providers had to be called to get NBN to fix.
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The Pub Test
(@OVSauce) reported
@Optus NBN is down. On my lady’s 4G Vodafone. Happy.
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Greg Pace
(@gregptweet) reported
@Telstra Hello Yea I’ve spoken to the NBN TELSTRA TEAM SEVERAL times, then I received a text saying that the problem was fixed…i was happy and relieved…I was out all day 26/12 returned and at 10:20pm the NBN signal dropped out AGAIN.. what can you do to assist ? Please