NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Adelaide, Brisbane, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba, Dubbo, Central Coast and Penola.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Blake
(@K_Blake9) reported
@Optus @NBN_Australia technician was a no-show. NBN service still not working and took the afternoon off to be here for the appointment. Absolute joke
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Meroo
(@merooroger) reported
@FOXTEL_Help warning to all potential Foxtel NBN customers. Don't do it, my service was supposed to have been connected Monday 22 March 2021 and 9 days later still no broadband connection for what should have been a basic switch of ISP from Telstra. They even overcharged me.
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nikoS
(@nikolidos) reported
@matt_j_parker @NBN_Australia Hey matt i know this is probably a bit late but did you end up getting your issue fixed? Been having a very similar issue the past 2 weeks, NBN tech came out and changed nothing..... Was just curious if you just changed isp or rode it out.
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Andy
(@andyjeier) reported
@Telstra why are you blaming @NBN_Australia for the current internet outage in 3156? That’s pretty poor form. NBN had issues yesterday, but that was resolved this morning. Telstra still has the outage until 2/3/21 (at this stage) I’m sure this will be pushed out further.
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Harizon88
(@PhilipH97456919) reported
@XTweeptweep01 @heidimur Don't spread misinformation idiot. They should be able to do that if the federal government rolled out their vaccines better than they rolled out NBN
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Phaellynn
(@Phaellynn) reported
@Hullafuzza @Telstra Our nbn is also out. Looks like all of Ferntree Gully Vic. The website says there is an outage and it was supposed to be restored by 3:00am this morning (Wed 31/3) but it’s still out at 8:20am and the website hasn’t been updated. What’s happening?
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nikoS
(@nikolidos) reported
@maystation4 @iiNet Hey mate did you end up getting your problem sorted? Have been having a similar issue myself. NBN tech even came out to my area and still dropping out
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Blake
(@K_Blake9) reported
Anyone ever had this issue with their NBN? - Power light was green (normal) - Optical light was flashing green (normal) - Uni-D was flashing amber (normal) - Router said connected to the internet - Yet you can’t connect to the internet at all on any device? @Optus
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Leigh
(@triplezerotv) reported
yeehaw @NBN_Australia issues again. Getting several drop outs throughout the day but apparently it’s ‘not enough’ for them to give a **** & they keep rejecting the support tickets. I can’t work from home, stream or play multiplayer games with drop outs it’s ******.
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Joe REDV YNWA
(@dragons2194) reported
@K_Blake9 @jdrama68 @Optus Had the same problem as well a few months back except I couldn’t reach anyone from Telstra..thing that worked for me was turning the power off the nbn box from the power outlet, unplug the power cable for about 30 seconds from the NBN box, put it back in and switch the power on
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Jynx 🐷
(@Jynx100k) reported
Got an appointment with nbn on Monday for them to fix my internet, so should be able to stream again then, hopefully they don’t cancel
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Blake
(@K_Blake9) reported
Anyone ever had this issue with their NBN? - Power light was green (normal) - Optical light was flashing green (normal) - Uni-D was flashing amber (normal) - Router said connected to the internet - Yet you couldn’t connect to the internet at all on any device. #AskTwitter
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Andy
(@andyjeier) reported
@NBN_Australia any updates on the outage in Ferntree Gully? Would be great to know the cause and expected ETA when services will be restored. FYI, I’ve already checked your outages website so no need to copy the link back to me.
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euroh🕺
(@3uroh) reported
@NBNClan @tacmade ok? answer my question wtf is a NBN
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Blake
(@K_Blake9) reported
Anyone ever had this issue with their NBN? - Power light was green (normal) - Optical light was flashing green (normal) - Uni-D was flashing amber (normal) - Router said connected to the internet - Yet you couldn’t connect to the internet at all on any device. @Optus
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nikoS
(@nikolidos) reported
@maystation4 @iiNet That really sucks, she called me about an hour after the NBN techs came and did absolutely nothing and said she will get back to me on the ticket so assuming im going to get the same treatment.... Its disgraceful really
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nbn™ Australia
(@NBN_Australia) reported
@Sascha_Hutcho Hi Sascha, we completely understand getting connected as soon as possible. We recommend your provider follow up with the support team regarding a rescheduled appt. They're welcome to contact nbn directly on your behalf using their internal channels. Regards, Maya
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Dee Madigan
(@deemadigan) reported
@NBN_Australia Nah, the quality of the nbn begins with how it is delivered to the street and house. Using copper wire (in some case very old copper wire) instead of fibre optic cable to the premises is a really stupid idea
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Greentone
(@greentone123) reported
@CaseyBriggs @ScottRhodie We deserve to know the supply data its public $$ paying for vaccines and (some) of us voted these inept people into office. ******** ups are endless - subs, frigates, NBN, vaccine, quarantine, returning residents, indigenous affairs, job keeper, media diversity, environment..
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Frank
(@Frankie2193) reported
@K_Blake9 @Optus Last 2 days I’ve had issue with my Optus nbn.. as you said all connected but no internet on phones /laptops ..
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Optus
(@Optus) reported
@K_Blake9 We are sorry to hear you're having some issues with your NBN service. Please send us a DM along with your internet username/ landline number and full address as we'd like to look into this for you. Kristy
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Dave McPherson ⛰️🏃🏽👨🏽🚒
(@boymc) reported
@NBN_Australia Nope. Your technicians broke my internet and left. I'm on the phone to the amazing @Aussie_BB. The ONLY issues I've ever had in 2 years with the NBN have been NBN techs breaking it at the pit out the front.
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Ben Robson
(@brobson_politic) reported
@NBN_Australia Why does @NBN_Australia think boiler-plate responses are appropriate? - This was -not- a planned outage! - This was -not- a provider outage! - This -was- an NBNCo unplanned outage of around 14 hours. Customer satisfaction comes from expectation management & transparency.
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Andy
(@andyjeier) reported
@NBN_Australia Thanks for your help. @Telstra have now confirmed after trying to deny, the current NBN fault in Ferntree Gully is a Telstra issue with line upgrades. Although Telstra’s ETA keeps being pushed back, I’m sure we will have internet access again some time this year.
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Alex Louden
(@alexlouden) reported
@KaiBrach maybe they should get the nbn rollout team to help
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Gregory Smith
(@GSmithWA) reported
@deemadigan @NBN_Australia Hey. Best to get specific. Have you done and actual speed test? Who is your provider. Chances are you are getting at least 50Mbps from NBN (which in my house supports 3 people video streaming) but your home wifi is poor.
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Dave McPherson ⛰️🏃🏽👨🏽🚒
(@boymc) reported
@NBN_Australia @Aussie_BB We're now raising a ticket and a complaint with you. Your techs come here and break the internet. I'm left on mobile data because of your technicians.
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nbn™ Australia
(@NBN_Australia) reported
@Grant17008651 Sorry to hear your service is affected by the unplanned outage, Grant. Have you raised this with your provider? For more detailed information, including a timeframe, your provider would need to log your service loss to their nbn support teams. 1/2
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Larry
(@Larrymclarry71) reported
@MarkMcGowanMP @MarkMcGowanMP can WA have its own fast broadband network so we can get rid of the ridiculous NBN?
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måf
(@matpinder) reported
@NBN_Australia Are you having issues in Paddington NSW?