NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Perth, Sydney, Brisbane, Colac, Adelaide, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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John Avocado 宇杰
(@SuperCroup) reported
INTERNET WOES RESOLVED - when we moved house, our ISP gave us a new username and password for our NBN login, which I didn't realise. So I've changed the details in the router setup, and it now works.
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Me Again
(@piquedpeek) reported
@NBN_Australia does your outage search work? Cause it hasn’t once for me…3 months of drop outs and MiA from 9.05am today. Second tech appointment tomorrow second in 3 weeks.
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FunkyJ
(@funkyj) reported
@NBN_Australia Problem is, it asks me to put in my address, which isn't found in the lookup table. You should show a list of all the outages. Why do we have to search?
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Andy Craig
(@Ancray) reported
@NBN_Australia Thanks for the offer, and no offence, but I do t think the social media team can help here, unless you've got the power to replace copper with fibre now rather than next year?
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Simon Waight
(@simonwaight) reported
@Nurfballs @NBN_Australia RSPs are a thin shim over the wholesale network. I rarely get upset with them because mostly they are not the problem.
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CleanAirPlease 💉💉💉💉
(@cyberoo) reported
@MarcTennant I know folks in rural Tas that have signed up to Starlink and reporting it’s far superior to NBN satellite service.
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Alessandro Cardoso
(@cloudtidings) reported
@Scamwatch_gov Be aware of scammers calling on behalf of Telcos. Got a call from a scammer today. he started by stating the obvious: that I had intermittent internet/NBN issues (who in Australia does not have #NBN issues!??) Be safe and careful!
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🌊Terry Ó Laoire 🚒 🌏🔋
(@yabbietol) reported
@MarcTennant We live 20km from Federal Parliament cannot get NBN, get only 1-2 bars of Telstra and no other mobile service. A well know Telstra black spot, tower promises each election since 2016. We have ADSL2 on 60 year old copper. Starlink looks promising.
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Ryan Williams
(@RyanWil62993886) reported
Anyone have any issues with Telstra over-billing or NBN supply?
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Claire 包玉思🏅🥈🥇🥉💉💉💉
(@AuspiciousTimes) reported
from
Melbourne, State of Victoria
@MRowlandMP My telco just reoffered me broadband connection at a lower rate. I've noted that all the service interruptions for maintenance in the last couple of weeks have done nothing to improve the NBN.
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Mark Smith
(@MarkS080261) reported
@MikeCarlton01 And fix the energy crisis and fix the NBN and aged care and everything else they didn't achieve.
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🌊Terry Ó Laoire 🚒 🌏🔋
(@yabbietol) reported
@Franc91592075 Tried NBN satellite for 7 months. After rubbish expensive unreliable satellite service Telecommunications Ombudsman got us a full refund including installation costs. Went back to ADSL slow, but more reliable that rubbish NBN Satellite service.
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FunkyJ
(@funkyj) reported
You shouldn't have to go searching for information about NBN outages. It should be on the front pages of the @NBN_Australia and provider websites, showing time, date, duration and suburbs affected. Of course, this level of transparency would make everyone realise how bad NBN is.
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Lorraine Osborn
(@wattleiwear) reported
@MRowlandMP @mackaysuzie Good this is needed. So is a big shake up in service provision & management at NBN Co. Please take a close look Minister.
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New Romancer
(@aaronvallen) reported
@MJ_Leaver My Kayo was almost unusable streaming to the TV until I upped our NBN speed from 50 to 100. The only streaming service I have that was continually buffering and freezing. Now to sort out this new issue of it only allowing one profile to stream at a time.
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Sadque
(@Sadque11) reported
@BelongAU When does the NBN service resume ?
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silks
(@sandiman74) reported
@MRowlandMP How about fixing the mobile network in The ponds and NBN in Quakers Hill?.... Literally your own back yard / electorate
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Arafat Tehsin
(@arafattehsin) reported
@simonwaight @NBN_Australia It's called the supreme service. I was their victim once.
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Aussie Broadband
(@Aussie_BB) reported
@mheron7 None in our network, but we can look into any potential NBN outages or issues if you get in touch with the support team for troubleshooting and testing on 1300 880 905 -Tara
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Tao de Haas
(@TaodeHaas) reported
The LNP just needed another 3 years to implement all the things they now advice Labor to do. They didn’t get around it in 9 yrs. Too busy rorting, selling off public assets to mates, undermining public service, Medicare, NDIS, sabotaging the NBN etc. #auspol
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Rubin
(@Rubin15392110) reported
@Kidcowboy2 Because of the buffering from the libs **** version of the NBN
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Me Again
(@piquedpeek) reported
@NBN_Australia Found the issue the nbn/telecom pillar has been hit by a car… It’s loose and rattles when knocked by hand.
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BIRRR
(@FixBushInternet) reported
@Tedthekelpie @consettfarming Yes they are different Nbn use traffic prioritisation & manage their network by limiting the data per plan - to make it fair for all. Starlink limit the number of connnections, don’t do traffic prioritization & if one user hogs all the bandwidth in your cell they aren’t policed.
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Matt 🔞🇦🇺
(@coburn64) reported
I find it both interesting and sad that my 4G mobile hotspot on Telstra provided a much better streaming experience last night (as in very minimal frame drops) than my NBN Fixed Wireless service. I dunno what’s going on but my NBN hates uploads it seems.
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jimboot🌸🐭
(@jimboot) reported
Had a lovely chat about @elonmusk and my starlink performance when I spoke to the helpdesk to cancel my NBN wireless broadband today. Like I wrote in a blogpost in 2009, Govt run networks are a bad idea.
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Pablo
(@Staunchy87) reported
@MRowlandMP @AustralianLabor What a waste of money. The ****** NBN has been outdone by a much superior product. Starlink. If the NBN can’t at the very least compete or be better than Starlink why invest tax payers money into a sub standard service.
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Tom Hawking
(@tom_hawking) reported
hey @iiNet any idea why the nbn in Thornbury 3071 is slower than a wet week? we just moved from an apartment where it was slow to a house several blocks away where it's even slower. did someone blow up the exchange or something??
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Dan
(@dpsmith19771) reported
@DamoMK @Alannahjoynes I've completely changed from NBN. Using Optus 4G wireless internet. $50 a month unlimited, zero issues. If you're in a 5G area you can get unlimited for $70ish. Plus it's literally plug and play.
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paringa
(@paringa40) reported
@simonahac and if she is correct. i doubt it.re-wire it then, it seems it only costs to much if any opposition does it we cannibalised the phone network for an admittedly mediocre NBN . we can do what is necessary also make all home builds have battery storage and if feasible solar units
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Daniel Watson Hayes™
(@dwatsonhayes) reported
from
Sydney, State of New South Wales
@NBN_Australia Hi there. Can you advise how I connect free to air tv via nbn FTTP? I've been told that my property falls under the NBNCo network and as such free to air television needs to be connected via NBN fibre. Please advise