NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Hobart, Melbourne, Adelaide, Gold Coast, Perth, Newcastle, Colac, Canberra, Bowral, Riddell, Old Bar, Maclean and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Hobart |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Mark Pesce #GetABooster 💉💉💉 #WearAMask
(@mpesce) reported
@johnteee Day Four, final: Text message from ISP informs me that I can expect a visit from an NBN technician sometime between 8am and 12pm on Tuesday. That'll be the sixth day of outage. Fingers crossed.
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Trent
(@trentmayne7) reported
@Telstra whats going on with NBN wish i never got it
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Happy J
(@JohnWil82429696) reported
@ms_dzt Typical comment from the corrupt Turnbull family worst PM ever - stuffed up NBN, money to independents, leaked to ABC, spread rumours re Abbott Secretary etc etc
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Carmel B 💉💉💉
(@SHRB55) reported
Thunderstorm around our town had power off briefly. But internet connection won't come back. Thanks to the tech support at @Aussie_BB it's an NBN issue & we will have no internet til at least Wednesday morning. Resident 15 y.o isn't coping well, lol.
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💧Shane Bryan
(@ShaneBryan_IT) reported
Why does it take so much sheer mentally draining effort to have @Telstra raise a support case with @NBN_Australia when you've clearly proven where the fault is - you'd think they'd handball all issues over to them ASAP.
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Mountain Person
(@superceiliog) reported
@Telstra Case 31592713 This is well past a joke It seems that Telstra internal communication between Adsl and NBN is very poor
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Ashley Stevens
(@StevensAsh) reported
@vanOnselenP Hang on, Labor accused them of cutting the guts out of everything. Never mind the fact Labor increased the Net Debt $250 Billion in 5 years before LNP, with a $1.5Bil per month interest bill & had unfunded NDIS, NBN and a whole raft of Swan time bombs. Wake up.
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stephen
(@johnsy123aus) reported
Fiber to the home in the Philippines, third world country, here first world country, still grappling with poor service delivery from the NBN , thanks to the LNP
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chloe ⚡️
(@chloesimonerose) reported
my NBN is still out and has been since the 27th of feb wtf
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Wesley Watkinson
(@WesleyWatkinson) reported
@Optus I’m absolutely at a loss for words. I moved house and called to have the NBN service moved. You got the destination address wrong and I have been ‘chatting’ with your team members for 4 days… now you have canceled my account and I still have no internet…
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Craig
(@CraigMcGowan) reported
@NBN_Australia Hi, can I find out what the ETA is for my service? Has been down since 5am and provider says that it is an NBN issue with cabling or something..
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zanazana
(@jaklina51) reported
@BevJohnst @Geeks2Uau @Officeworks Don't bother, they weren't very helpful and haven't addressed my question. Their website states they can probably fix any technical issue, even if it's not specified on their website. Looks like that's not true. Get an electrician certified for NBN cabling - they're out there.
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Macca_Alex
(@Stuntwoman09) reported
@Telstra NBN outage in Peach Tree Lane, Kirrawee since last Wednesday, 9 March, no ETA for repair. What’s going on? #nothappyjan
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twensor
(@twensor) reported
Interesting story on regional telecoms on ABC's #Landline. Telstra brazenly claim they are meeting their CSOs (Customer Service Obligations). Unreal - just how pissweak is the Government? Good to see Elon Musk's Starlink putting a rocket up the NBN's arse in some areas. #auspol
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retro_nicky 🇺🇦🇺🇦🇺🇦🕯💜🐨☕🎨💚
(@nicky_retro) reported
@chaser It's OK, his slow NBN will cause people to switch off before his ******* even load
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SeleniumLog Inc.
(@seleniumlog) reported
@TPG_Telecom we are currently experiencing issues with our NBN modem which seems to be resetting every 5 mins. We are in Doonside NSW area.
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Trent
(@trentmayne7) reported
@Telstra I can’t connect my NBN it’s to weak or too so this is terrible I may change
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hi
(@voltzfnt) reported
Bro wtf is this I’m paying nbn people to fix the internet and they make it worse like these ppl are lazy ***** who can’t even do their job properly And waste ******* money
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Alex
(@Metavex) reported
@Optus 2074 down, rebooted everything, NBN box has full lights but Optus Modem says no dice. Same symptoms as the big outage the other week.
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Alex
(@not_2959) reported
@TPG_Telecom yoooo I’m working at home and the internet has gone out . No nbn outage, has been working fine for as long as I’ve known- what’s happened?
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Trent
(@trentmayne7) reported
@Telstra lucky I have a Vodaphone Mobil because my #telstra NBN is not working
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VD_ZZ
(@VDZZ4) reported
Optus NBN outage in Chadstone. Upload speeds 0.00. @Optus @NBN_Australia
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linda farrell
(@Lindae701) reported
@Frunobulaxe Very strange that you’re upset about your poor NBN connection, when you hate labor, a party who would’ve given you a good NBN connection. But keep voting against your own interest
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Terry Sweetman
(@Terrytoo69) reported
This through my "Personal Hotspot" but NBN has crashed for most of the day. **** happens but how come it takes NBN literally hours to recognise there is a problem and then tell you there is a problem via text?
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Diane
(@BubbzTheAwesome) reported
@UnicrnShtMttrs @tanya_plibersek Anthony Albanese is an actual economist, that is a good prerequisite for running a country. he brought in the emissions trading scheme which was abolished by LNP, he was a part of the original NBN rollout before LNP changed it so that it is unreliable garbage
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Mark Pesce #GetABooster 💉💉💉 #WearAMask
(@mpesce) reported
@johnteee Day Four cont'd: Get call from ISP - line very bad - they call back. Line still bad. They tell me that it has been 'escalated' to NBN. I ask them what that means. The line goes dead.
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Wobbuffet 🔞 Engaged to 🤍⚘💍
(@Wobbuffet_LXRWR) reported
I think we figured out the problem with our internet. The downstairs lights keep flipping back on their fuse box switch. Our NBN is downstairs. It seems like the two issues are related so we've got someone coming to have a look at it tomorrow.
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Mr. Joshua
(@misterjoshua76) reported
@TPG_Telecom Can I please get an update on the progress of this ticket? Your customer service is disgraceful and we are spending a small fortune on mobile data while we wait over a week with no NBN.
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Mark Pesce #GetABooster 💉💉💉 #WearAMask
(@mpesce) reported
Day Four update: The wonderful @johnteee just dropped by with his NBN FTTC modem. We tried it. It fails in exactly the same way. So there is no problem with the customer premises equipment. This is an NBN problem. Which thus far they have refused to acknowledge. Ugh.
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skippy09
(@skippy092) reported
@Telstra Lies! You are doing nothing! We call you say make appointment. We go to the appointment you say call NBN!! Telstra modem covered in mud. House a wreck. Your help.. NOTHING!!!! Just take the money for no service…