NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (78%)
- Wi-fi (12%)
- Total Blackout (6%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Dubbo, Sydney, Adelaide, Perth, Arumpo, Bundaberg, Taree, Rosalie Plains, Campbelltown, Hobart, and Mildura.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Internet | 55 minutes ago |
|
Brisbane
|
Internet | 2 days ago |
|
Dubbo
|
Internet | 2 days ago |
|
Sydney
|
Internet | 2 days ago |
|
Melbourne
|
Internet | 2 days ago |
|
Melbourne
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Junior (@Ilovedaisy66) reported@TopherField Worst decision I made getting nbn. Nothing but issues since installation. Massive lemon. Stay away.
-
🇦🇺Glenn McDonald (@Glenn_SoilAgro) reportedIf our @NBN_Australia is like this for the Australian census night, our family won’t exist as won’t be able to fill in the online forms… will have to drive down the road for mobile coverage. Can we have our old copper to node connection back?
-
Eduardo Gallarza (@tandjgallarza) reported@colonelhogans You Idiot!... barking in the wrong tree!... ask your Thief Pathological Liar Albo... he promised transferracy in his Thief government, he can't even tell to anyone how much they already spend taxpayers money building solar and wind turbine. Even the NBN Gillard thief created.
-
Cassy090909 (@Cassy090909) reported@shaunacohn @Starlink If there is no service in your area, it’s likely due to development, outage or missing database record. Check the NBN Rollout Map on their website. Verify your address. Your address may be missing. There is widespread NBN coverage on Gold Coast. Check their website.
-
Jonathan Wilson (@jfwfreo) reported@immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)
-
Rabbi Dr. Aaron Ross (@RabbiRoss) reported@JakeTurx It sounds like you have the same issues to negotiate. American Yeshivish is not Israeli Charedi. Prices are high. And so on. Demanding that others change for you will go nowhere. If you're ready for the move, call NBN and get the ball rolling. 6/6
-
Paul Galea (@VK4PWG) reported@TopherField I tried for 6 months to get my faulty NBN fixed (FTTN - copper/xdsl for the last 0.9km). NBN blamed the retailer who blamed NBN. I gave up and put in Starlink and have never looked back (4 years ago). NBN dug up the street 2 years ago to install fibre to the premises - I have a pit at the boundary of my property. My property is marked as 'NBN Ready'. Problem is that they never actaully pulled any fibre in the street !! The NBN is a huge scam.
-
Scott Nixon (@MrBrokenEyes) reportedUmmm. I don’t mean to be “that guy” but, has anyone else noticed that the #EmergencyAlert test seems to have, ya know, crashed the internet in Australia? #NBN is down everywhere. Phone internet seems to be okay. This could get interesting.
-
Adam Nicotera (@adamnicotera) reportedIf governments are serious about letting people work from home, they really need to ensure that the NBN is up to standard. Currently experiencing our 2nd major outage in 2 weeks. Not good enough @NBN_Australia #nswpol #auspol
-
GoodFellaBoi ➕ (Майк) 🏴☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported@showcallcrewing @NBN_Australia Nbn tech thinks i have a faulty nbn box inside or bad connection between the inside box and outside box. They are coming out quickly to get it sorted. Thank you nbn.
-
John Harrison 🇦🇺 🦘 (@JH_Otway_Ranges) reported@TopherField I'm in regional Victoria and there's NBN fixed wireless, someone has to come to your home, drill holes and install cables and a antenna on the roof that's if you are in line of sight of the tower, it is slow, people around me have just got Starlink instead, it's a game changer
-
River Ach (@ach_river84952) reported@Nirgal451 @cmkusher Let’s check the record: Labor's NBN was full-fiber before the LNP sabotaged it into slow, costly copper. Inland Rail was botched by LNP scope creep, & NDIS white-anted by poor oversight. For economic reform stock with Labor. Vision didn't fail; execution was gutted by the LNP.
-
anthony, underclass prole cat, edwards (@anthony45052793) reported@STEVEFI14205588 when power and all communications services were out for 6 days after last flood my ISP disconnected my NBN service because i could not go online to pay my bill because the NBN and all mobile service was down. ironic that even when there is no service we still have to pay for it.
-
Kribby 🦊🔥 Soulfire Kitsune (@KribbyVT) reportedWhen my internet stops conking out I will be UNSTOPPABLE… but until then I sit in the corner and sob 🥺 nbn please fix it
-
Brent Hodgson (@BrentHodgson) reported@geofiasco @DHughesy @aaronsmith Aside: Whether the Telstra sale was ultimately a windfall is contested. It raised $60bn to sell the assets, then we spent $60bn on NBN Co just to regain access to the assets sold and duplicate/upgrade the network we sold - and Telstra has paid something like $80-85bn in shareholder dividends along the way. In many respects, NBN shouldn't exist. It should have been the $80-85bn in "shareholder dividends" to the Public Owner that paid for the fibres to be laid - not a $60bn investment after a $60bn sale. But NBN was forced to be created after a now-shareholder-owned Telstra responded to how it might build a national broadband network with a non-compliant 12 page letter effectively saying "we won't - the copper wires are our privately-owned monopoly and we want to protect our market monopoly".
-
Catherine (@Catheri09875779) reported@22thinkinggirl I tripped on a footpath in a Brisbane suburb,because it had been raised and not put back correctly by the NBN,the council fixed it that afternoon.Councils work,the problem is these are state roads in Victoria.Should the councils be asked to help out the new state government to get this major problem to a manageable level.
-
Face Palm is the new Face Book (@facepalm8355) reported@LeeroyLives @AngusTaylorMP So looking at that graph, the trajectory of expanding debt started under rudd and gillard and never went down Sounds about right. Looks to start that trajectory after the nbn started construction and ndis came about.
-
Garfield C. Reynolds (@GarfieldR1966) reported@NBN_Australia My internet is still regularly broken. I constantly report the problems to my provider. Who asks me to wait while they check with NBN. And says you tell them work is ongoing but that no estimate is available for when this will be fixed!!! Thanks for the runaround
-
Johnnymoo1969 (@johnnymoo1969) reported@NBN_Australia @ausgov Too bad you can jam it - Starlink here I come - hope Starlink destroys NBN
-
Solaris (@AussieSolaris) reported@GearlessRoe I need internet, I'll go nuts without it. Heh. I miss gaming, waste of time as it was. I need some connection to the outside world, as much as I like/need my solitude. There is one section in this place where I get signal good enough to stream/use the internet well enough. Everywhere else is essentially dead. Miss being able to use the phone in bed, have to hotspot it & put it in one specific spot & use the PC now. See what happens/what I do these coming weeks. If I don't leave here/get kicked out for breaching them, and I can get more dollars in, Starlink will be the way. In theory. Shame though, $85 a month for only 100gb is an oof. My NBN plan with unlimited data at the last place was only $70 a month. Without further dollars/income, cannot afford. Will have to sort something soon. My entire situation right now is *not* sustainable.
-
purana (@purana) reportedAfter close to 7 months.. my mum finally got a working FTTN NBN service before close of business today.
-
Stephen Williams (@sfw1956) reportedWhen that idiot Rudd committed to spending $Billions on the NBN I said it was a waste of $. If it made sense a private co would've done it. It may had made sense in the big cities but that's it. It's obsolete.
-
Cameron (@Cameronmac67) reported@TopherField Kevin07 rammed an uncosted NBN idea through with ~$10b funding. Next gov continued despite true costs far higher & timelines half of actual. Downgraded to cut costs so never as promised. Both major parties keep pouring money into bad ideas like this. did someone say NDIS?
-
Mike Dupont (@introsp3ctor) reported@JDRedding new books network, they discuss a book about those topics. the nbn is an academic podcast sponsored by gambling and pharma industry that snickers and laughs at plebs and avocates for the violent overthrow of the government. its a great listen if you want to know how people think.
-
just another dude who lifts and does math (@100poundsmuscle) reported@MythThrazz @Tqlax21 @Favwontmiss I have to get NBN. I live with my aunt and she thinks the internet is something that floats around in the air. 4g coverage here is poor. 5g isn’t much better.
-
GoodFellaBoi ➕ (Майк) 🏴☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported@NBN_Australia If a service provider says there is an NBN outage but it is not listed in you website what should I do?
-
cockitythegalah (@jlmcmlxvii) reported@p_terg IT ordeal 😵💫 They got the NBN on today. Box nowhere near the computer and computer doesn’t have a wifi adapter. So I did the dash down the road and got them a 10m Ethernet cable and away they go.
-
Tas Tudor (@tastudor0173) reported@BrentHodgson What's more interest in is the land mines left by a government. The education reforms from RGR, NDIS RGR, NBN RGR just 3 that spring to mind. Abbott should have smashed them all up and we would be in a much better place now with cut down versions. That alone over 10 years must be $500bn.
-
EGP Quantitative (@AggressiveQuant) reportedAs a recent customer of Starlink, this has to be among the biggest runways in business. Only ~500k connections in Australia, apparently still >8.5m suffering through our joke of an NBN... That's just the opportunity in our little tinpot country.
-
Pauly D (@DK_Flipper) reported@KatyKray73 NBN, steered us through the GFC trouble free, dismantled Howards work choices rubbish, introduced paid parental leave, biggest increase to pensions since federation, funded the digital education revolution, withdrew all Australian troops from the Iraq war....