NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Adelaide, Sydney, Perth, Darwin, Lowood, Ballarat, Canberra, Gold Coast, Eden, Rosalie Plains, Bordertown, Thirlmere and Westbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Total Blackout | |
| Adelaide |
Internet | |
| Brisbane |
Total Blackout | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Splucy ✪
(@splucy) reported
I think I'll need to get a new modem as well, as I think my current modem will be locked to Iinet, so would hope to get a good unlimited NBN static IP plan with a modem, doing similar speeds (80Mbps down, 30-35ish Mbps up)
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At Last ! ✳✳✳✳-(parody)
(@usaidwot) reported
@baxters @Internode Adam Internet was everything I wanted in an ISP, the were bought by iiNet and things started to go down the pan, they were taken over by TPG and now they're rubbish. There's got to be a reason for the decline across the industry - maybe the NBN ??
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Chonk Norris
(@richokinetic) reported
Update to the whole NBN location - Turns out the it's has an embedded network for everything. Makes things easy, but also, you get pretty limited choices for everything which is annoying
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Henry Madison
(@RageSheen) reported
…ideas that gave us our string and tin can broadband. And notice the response to the energy crisis is going the same way, towards ‘protecting the vulnerable’. It’ll fail in the same way that’s failed for Covid, and for the NBN. The public is not a majority OR a minority. /6
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Dr Suraj Pandey
(@surajpandey10) reported
@Telstra Telstra services are back now. For 5 to 10mins my NBN didn't work, mobile service changed from 5G to 3G and back to 5G. I am guessing its not just me affected.
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Dan Skrovan
(@the_real_djskro) reported
@RushmoreLists Great list, but would not be complete without the pre-emotive cheating song Jolene by Dolly! Honorable mentions for Sorry by Beyonce, It Wasn’t Me by Shaggy, OPP by NbN (c’mon, who isn’t down with it?), and in the spirit of the season, Backdoor Santa by Clarence Carter
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Nathan Larkin
(@nlarkin_photo) reported
from
Melbourne, State of Victoria
Hey @Optus! There has been an #NBN service fault for the last 2 days.. Any chance you might know when it will be resolved?
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Jvalin Sonawala
(@jvalin_s) reported
@Telstra The root cause identified, I was never given speed boost add-on inspite of promising with the discounted rate. I had to ultimately call the sales people myself and the resolution took an hour @NBN_Australia
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JPR007
(@jpr007) reported
A ping speed, or the time it takes for a signal to get to the satellite and back again, is generally about 32 milliseconds But Mr Thompson was finding it was about 700 milliseconds on the NBN service
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Dan Skrovan
(@the_real_djskro) reported
@RushmoreLists Great list, but would not be complete without the preemptive cheating song Jolene by Dolly! Honorable mentions for Sorry by Beyonce, It Wasn’t Me by Shaggy, OPP by NbN (c’mon, who isn’t down with it?), and in the spirit of the season, Backdoor Santa by Clarence Carter
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Robert Hamilton
(@RobertH79590973) reported
@abcnews I still pay for the SkyMuster NBN service. Still, a mobile tower was built near here around 8yrs ago and now comparatively. Mobile data is much cheaper than the charges for the NBN. $49.95 for 50GB, vs $69 for 500GB. The NBN is now a backup service.
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Woof
(@sigmundsdroid) reported
@GrogsGamut wtf is a public servant getting paid that much for. even if they were not on the nose in the first place. old each way Albo isnt doing that well. and Rowlands isnt fixing the NBN. he needs to stop taking selfies to do some real work
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💧💉💉💉Caroline Mary
(@cvr8) reported
@Telstra you made an error on 18/12 by allowing our @NBN_Australia service to be transferred to another provider. Since then we have spoken to multiple Telstra employees who keep passing the issue from one to another. How do I get this resolved? On app since 10.20am!!
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Dr Not for you
(@bcg1976) reported
@zerogeewhiz NBN guy? SkyMuster is just tops ;-) I just never understood the corporate hate with this guy. He's much more palatable than historical equivalents. Unless you feel his Twitter take is the same as Hank and his Dearborn Independent.
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Liam Jenkinson(progressive)🐨🌞🌈🌳
(@Ljb2Liam) reported
@Optus Can you please give an update on the investigation into Reduced Service NBN for postcode 4114 🤔
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💉💉💉💉😷 🐀 #VoteYES
(@col_howell) reported
@splucy @iiNet If the service is provided by NBN then you get the same service regardless of the ISP.
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Rick Town
(@RickTown71) reported
@abcnews Probably because the massively over budget under delivered NBN let them down.
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Splucy ✪
(@splucy) reported
would call me back at 8AM my time on Sun, the call back never happened. I continued to live stream & risked my server being tampered with. If memory serves right, business plan owners just don't get help on weekends. Any NBN ISP Static IP service providers you guys can suggest?
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⚜️Gem⚜️™️
(@thenerdybonbon) reported
@buttskidz dw it’s just the consequences of moving just out of town, the power there is dodge and nbn ducking sucks at customer service. I’m getting a key cut tomorrow and swapping my mobile provider to get better coverage
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Gayle Hartley
(@GayleHartley) reported
@Telstra any nbn outages in Brighton 3186. Your website outage report says no but I thought I’d check as I’ve booked a tech for tomorrow and don’t want to waste his time
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waidimar
(@waidimar) reported
@Optus are you the Cityrail of the ISP world? why is your internet so unreliable? Please fix your NBN service
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Peter Vamplew
(@amp1874) reported
15 days, 10 phone conversations with @iiNet, 1 cancelled NBN appointment, several texts and phone calls with the NBN installer, multiple emails to my builder, 2 calls to the NBN, and an online chat to @NBN_Australia. Still no closer to a resolution. :-(
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🎧
(@unbreakaiblekai) reported
This nbn is ******* useless. They have said they’ll fix it three times and don’t ******* come? We haven’t had wifi for a whole ******* month and now I’m mad
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Shazza. “Oceania!? That’s where I live!!!”
(@Doooooooom4) reported
So, the previous tenants took the NBN box with them - for non-Australians, this is the thing that makes the ****** Australian internet connect properly, and it belongs at the house, not to the occupier. And the real estate agent will not help us with this, apparently
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Ahoma Seksha
(@samsuth1) reported
@jordantcarter @NBN_Australia @ChorusNZ NBN is so confusing with all the different access methods, and anything close to gigabit is scary expensive. Pls help fix!
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merry kyu-ristmas 🎄🥕 ༘
(@_kyuneho) reported
@PupAlexx_ OPTUS HAHAHHAHAHAH im getting nbn installed on friday soooo. maybe ill have no more issues after
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Marion Good
(@maclardy) reported
@thaCodeMonkey My NBN’s down - what now?
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Brett McKay
(@BMcSport) reported
Hi @NBN_Australia - I had a service callout booked for 8am-12 noon today, but have so far head nothing from you. Your 1800 customer service number gives no option to enquire about a service call, so how can I find out what the the bloody hell is happening?
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Brendan FitzGerald
(@fitzgerald_qld) reported
@NBN_Australia why send someone out to destroy my service days before Christmas? #*****!
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Optus
(@Optus) reported
@stealth_pony Thank you for taking the time to contact us. I'm sorry to hear you are currently experiencing network issues. So I get a better understanding to be able to assist you, are you able to confirm if this fault is related to your NBN or mobile broadband service? -Tigs