NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (10%)
-
Wi-fi (9%)
-
E-mail (5%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Brisbane, Sydney, Balwyn North, Stanmore, Gold Coast, Perth, Darwin, Lowood, Ballarat, Canberra, Eden, Rosalie Plains and Bordertown.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
||
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
James Sadler
(@freshtonic) reported
Confirmed that at least my part of Mount Colah west of the Pacific Highway is suffering an outage. NBN yet to acknowledge. It’s been 4 hours.
-
Paul
(@davispg) reported
@Telstra Business. I have had no end of trouble with my business mobile. I have never been able to successfully link it to my business Telstra ID. I also have business NBN. That one has been fine.
-
CP
(@craigparsons777) reported
@freshtonic @NBNCoLimited I just had my tech visit for Tomorrow cancelled by NBN due to known fault in Mt Colah, also there is a "planned" outage from midnight to 6am tomorrow that arrived after the NBN went down, did someone break something?
-
Rascal
(@Rascal19566427) reported
@TheAliceGrey E-Print was designed as a solution for a different circumstance (ie. to print something from a device not on the same network as the printer). I find reboot of nbn, wifi modem and printer whilst swearing profusely at said hardware sometimes works
-
llhamburger
(@illyhami) reported
@Optus NBN is down, website shows my address shows no outages but still haven’t been able to connect, can you help?
-
Overlizard
(@Aitch_El) reported
so now my NBN has failed. Seems to be the (fixed wireless) receiver/antenna. A fix next week. Oh well. 😒
-
Sylvia Else
(@Sylvia_Else) reported
@NBN_Australia Apparently, the NBN does not do repairs over the weekend. What kind of essential service does the NBN think it is?
-
glassdarkly
(@glassdarkly6) reported
@RickWatt9 @FernandoLongoOZ Switkowski deserves a little head in there too. Produced the business/tech report lie that they relied on to commit the treasonous vandalism on an essential service. ex Telstra ceo, was gifted Chairmanship of NBN in return for his lies.
-
Phillip Parsonson
(@The_Phill_Up) reported
@roweafr @FinancialReview The LNP really are oblivious to the terrible situation they find themselves but worse still is the dreadful power generation denial that is leaving Australia so far behind , coupled with a massive debt a substandard NBN and health in dire trouble SHAME ON THE LNP and Morrison
-
CP
(@craigparsons777) reported
@freshtonic I just had NBN cancel my tech for tomorrow due to known network fault also Mt Colah. Also got a planned outage notification from Telstra from midnight tonight shortly after NBN went offline
-
B
(@ohyeahhii) reported
@DodoAustralia I got a message saying my nbn would be setup in 2-3 days. anyway to speed this up? my modem is arriving today and my service with Belong runs out tomorrow. I need internet on the weekenddddd
-
Pro-choice Craig 💉💉💉
(@burningmbition) reported
@FernandoLongoOZ Another project that forms part of their social engineering project. When Labor inevitably try to fix it, the LNP will cry foul about it being so expensive to fix, when it was their deliberate strategy to ruin the NBN project in the first place.
-
Tim (spooky Halloween version)
(@burgotastic) reported
@ABillionSuns @joelpmichael It’s FTTC so the copper component is limited. I think the more likely problem is physical damage to the network, given that seems to have been the problem with the power, and the nbn network seems to also be overhead
-
James Sadler
(@freshtonic) reported
@NBNCoLimited’s ability to detect and report faults is abysmal. I’ve had an outage since 2:20pm and so have at least five neighbours so far. But NBN’s status page is still in denial. Cool, cool.
-
wendyrm🐾
(@wendyrvm) reported
@Optus NBN is down, website shows suburb has some problems, but my address shows no outages, can you help?
-
Sym
(@TheSymbolistFGC) reported
@PINK666_ Nah this is where I start feeling like nago players just don't use their health advantage appropriately. They'll batter themselves into axl and get hit over and over again without being precise and then say the mu sucks when I've seen nbn Crush every top axl in the game.
-
Matt_Tulk
(@Matt_Tulk) reported
@manaz_d @Aussie_BB @NBN_Australia That sounds like the same Rubbish Abb used to tell me while blaming my gear the funny thing is I have not had a single problem on both future broadband and now Super loop
-
Sylvia Else
(@Sylvia_Else) reported
@NBN_Australia Does the ISP pay a fee to NBN for a call out? If so, does the NBN charge more at weekends? Is the NBN liable to compensate ISPs for payments the latter make under the Telecommunications (Customer Service Guarantee) Standard 2011 ?
-
Robert Hudson
(@manaz_d) reported
Right. Called back - it's apparently an @Aussie_BB problem, not an @NBN_Australia problem. Explains the result on the NBN outage tracker. :)
-
Michael Duraj
(@michaelduraj) reported
@NBN_Australia @Internode @Internode still patiently waiting any ETA yet on Internode customer fttc -> fttp upgrade availability ?
-
Steph the sarcastic sequin
(@Steph_Simmons89) reported
from
Sydney, State of New South Wales
My mum broke her femur on Wed, and my brother is a non board member of the NBN. These 2 pieces of info are important because today dad -annoyed the NBN is down at home- said to my brother, “it’s a good thing our healthcare system works better than our internet” and wow savage 💀
-
Andrew Pillekers
(@andpill) reported
@NBN_Australia We have been promised improvements for years now, nothing ever happens, it just gets worse. How about you just get us on FTTP, like it should have been from the start. If you want to look at a stupid NBN rollout decision DM me for my address.
-
Kel Radford♿🇦🇺💉💉💉💉
(@kel_radford) reported
@MrKRudd @TdeMontbrial @IFRI_ I wish you luck with your book Kevin. I was always hopeful when you were PM. After the libs got in, everything turned down. Now we are still trying to fix the nbn. Good Luck mate.
-
Robert Hudson
(@manaz_d) reported
Oh, and @Aussie_BB, I am not sure that "well, it's an NBN problem, you're just going to have to wait until it comes back up" is an appropriate response to someone with an NBN Business SLA (the lovely person on the phone hadn't even heard of NBN customers with SLAs...
-
Sammy Norton
(@sammton) reported
@NBN_Australia I haven't had internet for 5 days. I've raised it with my service provider and it's been an ongoing issue. I've had two technicians come out already and the end result so far is another technician must come out. This isn't acceptable.
-
M_Killer
(@M_Killer) reported
@HarbourISP the worst customer service,I rang at 8pm for technical support & waited over 25mins, 5th in the line & got cut off! no customer service agent available??wtf? Make yr customers waited over 25mins to be cut off due closing hour? #worstcustomerserive #harbourisp #NBN
-
Sylvia Else
(@Sylvia_Else) reported
@NBN_Australia Yes, my service is completely down. On the NBN modem (FTTC), the power lights and link lights are solid on. The DSL light is completely off. My provider, Aussie Broadband, says that there are no appointments until Monday.
-
Optus
(@Optus) reported
@jenpryor1 Hi JP, sorry to hear about your internet connection issue. Can you please direct message us to confirm which internet service is this in regards to, I mean 4G home internet, 5G home internet or NBN home internet? Kartik
-
Tim (spooky Halloween version)
(@burgotastic) reported
I have power finally, but no internet. Is that a thing - do power outages cause problems with the nbn network?
-
Tom Plevey
(@parkerfiftyone) reported
@NBN_Australia @TurnbullMalcolm No, because I know it's not their fault. It's because it's still on copper that was installed in the 1940s that @Telstra let rot when they got privatised and that Australians paid for twice. Unless you're installing fibre, nothing's gonna fix it.