NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (11%)
-
Wi-fi (11%)
-
E-mail (3%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Adelaide, Perth, Melbourne, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Internet | |
| Adelaide |
Total Blackout | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Robert Reid
(@GoliardRAR) reported
I have been trying to get @Optus to fix a problem for 5 days. Even their NBN technician 4 days ago said it was a modem problem. Because my contact has been away my problem can’t be fixed until she returns, if ever. Most recent staffer lied saying she would get back in 15 minutes.
-
Jarrod Payne
(@paynejarrod_6) reported
@Telstra having issues with my NBN, paid the bill- not overdue. But very slow to the point that unable to work from home. can you please help?!!
-
David Woods
(@DavidWoods06) reported
Once again Telstra have excelled @andy_penn told we’d have NBN in July now November still can’t get it, ring and speak to someone in India that hasn’t got a clue, put on an expedite two weeks ago, still nothing, @Telstra is one of the worst Australian companies around and the CEO
-
Trent Knight
(@TrentDKnight) reported
@Aussie_BB @NBN_Australia Hi Lizzie, your team has been providing fantastic support so far (both levels 1 and 2) and has shown great patience. Just got off the phone with one of your reps. We're waiting for NBN Tech Visit number 6 to be updated so we can no doubt repeat the process again.
-
Jarrod Payne
(@paynejarrod_6) reported
@Telstra @Nixonhand having issues with my NBN, paid the bill- not overdue. But very slow to the point that unable to work from home. can you please help?!!
-
virtuallaik
(@virtuallaik) reported
@NBN_Australia I'm 1250m from the node. My Internet won't allow a stable connection if I turn my camera on in Teams. Can you send someone down with 1300m of fibre to patch me in properly? This old copper isn't going to cut it....2 people in the household WFH and rely on it.
-
Megan S
(@meganvs) reported
@NBN_Australia How do I get an update on the status of our outage? This is our 7th day. Power has been back on for 48hrs. Provider has no details. Costing a fortune in mobile data to work.
-
🐨🦇🎀💧Angry Granny
(@AngryGranny1) reported
@MsRonnyB So depressing to even think of what we have missed out on… - Fibre to the home NBN - Carbon Trading - EV and renewables incentives - Making Gina, Clive and Twiggy contribute more. All down to the stupidity of LNP voters who are so easily convinced that progress is bad.
-
🌴🌏Captain Cap Scope 3 emissions
(@CaptainAdvance1) reported
@Mattonews So yet again it's Dan's fault. Let me explain: If Dan didn't have those great locally made trams, then Sydney would never have had to have their own better LNP version, which they bought cheap (like the NBN) cause they're the better economic managers...🙄🤔
-
Andrew Mitchell
(@amitchell01) reported
Is TIO or @acccgovau tracking substandard @NBN_Australia service? Missing appointments with zero comms, then rescheduling for 4 days later when the RSP chases them is totally unacceptable in 2021. #NBNMotto :"If you thought our technology was 1990, wait until you see our service"
-
twensor
(@twensor) reported
@BarrySteeleTNL @NBN_Australia Forgive me asking, I've only ever had HFC... but are you actually saying the #nbn are forcing you to use that horrid old telephone connector to get FTTC into your house? WOT??
-
Chris Snow
(@chrissnow21) reported
@PMalinauskasMP Hope they do better than at least one Internet customer - outage Thursday 7.30pm. NBN doesn't work weekends so restoration Monday 11am. For 3.5 days outage, Seems there's no NBN emergencies plan. ISP has credited account with $7.89. Coopers Stout longneck = $7.80. Got 9c spare
-
Max
(@max_au) reported
@Aussie_BB I get it, but maybe aussie BB could put some pressure on NBN to get on top of maintenance and resolution times. it took 3 hours from the outage to get an estimate of when the engineer would be on site, and around 5 hours for resolution.
-
1800-****-OFF
(@1300_fuckoff) reported
@NBN_Australia @Media_Stable Ever bothered to ask technicians how they feel being treated like slaves? Doing the work in the field, dealing with all the crap from delivery partners, customers, and nbn.
-
Davey in Melbs🏳️🌈💉💉
(@DaveyMelb) reported
@NBN_Australia My address says revolution last Wednesday at 3.30am. The communication between you and Telstra is absolutely appalling. Was supposed to be resolved for the third time today. For a multi-billion dollar organisation the service has been dreadful.
-
Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@DodoAustralia Thanks Gwen, we have crunched our usage stats and if everything adds up we will create a plan to fall over from Dodo NBN to Telstra business mobile should our NBN service go down, which to be honest historically has been rock solid. We have had a few hiccups now and I
-
David Woods
(@DavidWoods06) reported
@Telstra Still haven’t heard from them and currently been on hold @Telstra for 64 mins, also went in store Telstra in pacific fair, they did nothing, I bet @andy_penn CEO doesn’t have Telstra or NBN issues
-
Netrunner Card Generator
(@NetrunnerGen) reported
The Breidablik Server NBN •••• Upgrade: Server. 3 credits Install only in the root of HQ. Trace(5). If successful, treat this run as a successful run on R&D instead Trash: 0 credits
-
VALORANT 88 CLIPS
(@88VALORANT) reported
@NBN_Australia Hi, Is NBN service down in postcode 2176 NSW?
-
MH
(@MH36013384) reported
@Telstra is there an outage for NBN home internet in the Gladesville/Hunters Hill area? Seems like it maybe something to do with the DNS servers?
-
Reflect Hudson
(@Reftlect) reported
@__negg No problem Neg!✨ This is Australia after all, First World living conditions with 3rd world internet!! (Don't get me started on the NBN!!🤬) I'm on Telstra these days.. $128p/m 😭😭 - but when NBN goes down it auto swaps to wireless 4G reception so atleast I still got net.✨💯✨
-
Luke Smart
(@DarthEluk) reported
@ItsGnashy Wish I could play without letting the team down from lag. Nbn should be in Monday 🥳 🎉
-
Max
(@max_au) reported
@Aussie_BB another great example of absolutely shocking support from aussie. seriously, my internet was out for half a day, no updates to my ticket other than 'nbn dont have an eta'. #totalfail #typical
-
DaveO
(@DaveOvenstone) reported
@mattjcan Why is Malcolm still allowed to stir the trouble he is, twice removed as party leader, more labor than Bill Shorten, Time he is removed from the party or does he own some of them. Nbn disaster, submarine deal disaster, snowy 2 pumping water up hill costing a fortune t run it down
-
Davey in Melbs🏳️🌈💉💉
(@DaveyMelb) reported
@NBN_Australia My address says resolution last Wednesday at 3.30am. The communication between you and Telstra is absolutely appalling. Was supposed to be resolved for the third time today. For a multi-billion dollar organisation the service has been dreadful.
-
cringe dispenser
(@kittamine) reported
Also can someone fix my wifi pls what is this dial up crap on nbn
-
neilrogers for a fair go
(@NeilrogersA) reported
@shortyljm @virgotweet Add NBN, throw in job keeper, Robodebt, Sports,Car park and community rorts, airport land, double national debt before covid, GBRF. Gone missing is LNP NewsCorp and shock jocks mates shouting Budget Emergency
-
tamara klomp
(@tami_klomp) reported
@BagoshOsh @916_stevo Which can be used by you tubers etc to earn taxable income,unfortunately we don’t have a kick arse nbn so itdowant@happen much due to bad service and slow speeds
-
David Woods
(@DavidWoods06) reported
@NBN_Australia Nikki, someone from NBN could call me instead of going through a third party and hopefully they know what they are talking about and can help.
-
Chris Snow
(@chrissnow21) reported
@PMalinauskasMP Hope they do better than at least one Internet customer - outage Thursday 7.30pm. NBN doesn't work weekends so restoration Monday 11am. Seems there's no NBN emergencies plan. For 3.5 days outage, ISP has credited account with $7.89. Coopers Stout longneck = $7.80. Got 9c spare