NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Adelaide, Canberra, Brisbane, Perth, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore and Townsville.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Keith Groves
(@MattiGroves) reported
@Optus @NBN_Australia Just off 1.25 hour call with Optus and NBN support which finally ended with them noticing an outage in our area! You couldn’t see this at the start of the phone call!? And why is this NBN outage NOT shown when our address is searched? #FAIL #INCOMPETENT
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🌏💧Anj of Garigal
(@garigalAnj) reported
Would be nice if Turnbull could admit the bad stuff he did for Tony Abbott like wrecking the NBN and cutting the ABC.
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Eric Olthwaite's Strayan cousin
(@olthwaite_eric) reported
@CaraMia200 How the NBN disaster isn't more of an issue is beyond me Slow, expensive and now an essential service
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Ideas Bot
(@Ideas_Bot_au) reported
Dying because your NBN speed is based on said issues name.
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Irritated Owl
(@Hootiful_) reported
2 years after the black summer fires showed how terrible our communication network was on the NSW South Coast we still have no phone reception in most places. Built up areas lucky to get 3G and no NBN. So frustrating.
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felimejia.photo
(@felimejia_photo) reported
@superloopnet so disappointed! Got a new nbn service and haven’t been able to make it work.. still waiting for a call back that was meant to be more than an hour ago. #shocking #service
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Damir Mitrovic
(@DamirDM) reported
Things we should care about: -) Aged Care -) NDIS -) Ongoing COVID impacts on health -) Medicare -) nbn -) Environment -) Violence Things we care about: -) An aussie of the year with a bong People are dying and the problem is the person who is telling us we are failing? #auspol
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Celina K 🐾🪐🚀🏖🌅🐺 🖖
(@StellaBella67) reported
@NBN_Australia Hi. It’s 7:30 pm & there is a guy saying he’s from NBN doing something in the dark in the pit out the front of our place even though the network says no outages. How do I know he’s who he says he is??
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Maude Nificent
(@maudenificent) reported
@_marshallstreet Aldous Huxley might have described intended function of Australia’s free to air TV - owned and operated by robber barons - as “digital soma” to be avoided like all toxic things, but so vital to 1% they’re desperate to kill SM with crap NBN and threats to sue
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Non Fungible Swagspeare
(@bswagspeare) reported
TPG (rings me): Hi, NBN subscriber! Check out our new 5G service! Me: No thanks. Need the fixed connection. TPG: It's a free one month trial! Me: I do not want it. TPG: I'm gonna send you the kit, try it out! Me: If you send me this, I will cancel everything I have with you.
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Josh Barnett
(@joshjbarnett) reported
@NBN_Australia Part 1... Hi again @NBN_Australia. My unplanned outage woes continue with another one today. I lodged a complaint with my RSP back in Oct, who then lodged a complaint with NBN on my behalf. Despite NBN telling me I would receive a reply in 10 working days, it's been crickets...
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Vosko Findlayson
(@vosko_v) reported
@ShyttyP I worked in Ngunnawal for Nbn that place is bogan as ****! I witnessed a carjacking in broad daylight in suburbia.
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mind
(@mindob1) reported
Got nbn technicians to fix broken cable cause by pests in the afternoon and its broken again at 3am. Didn’t even last 12 hours. Already suggested pest control to strata a couple month back last time the cable broke. Seems like they’ve done nothing.
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Msanefps
(@Msanefps1) reported
@YoSaltyTV Haha I'm in Syndey. Just a rare spot that has weak broadband signal and no nbn yet 🥲
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Pete Spring
(@Pete_Spring) reported
Does anyone know the secret of getting tp speak to a human being at @NBN_Australia? Every bloody option I've tried on the telephone menu ends up with a "it's not our problem" or "have a look on our website" 😫😫
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Garry Myers
(@garrymyers) reported
@TPG_Telecom Do you have anyone answering level 1 help desk phones? Nearly two hours on hold and a dead NBN connection…
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Mark A Gregory
(@_markagregory) reported
This report fails on all key issues and is full of "it'll be ok in the future" statements from carriers and @nbn_australia Broadband speeds and network capacity problems downplayed, painful reading. Report structure makes it hard to follow, possibly this is the goal? #auspol
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Sam McLeod
(@s_mcleod) reported
@Aussie_BB Thornbury HFC NBN is down, nothing on your status page
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HyperSphere-AU
(@DavidCervi) reported
@missrobinson @NBN_Australia By digital economy, they mean stick a wet finger in the air and see which direction (if any) the internet signal is coming from.
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****
(@CharacterEyes) reported
@BCocky78 @kayosports it’s fine down here in mehico. are you using poor quality fishing line for your nbn fibre?
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Luke
(@Luke35843826) reported
@NBN_Australia Cringe, less tweets and fix our internet being worse than most 3rd world countries.
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Charlie
(@charlietech) reported
@bestmvno @peter_adderton this was reported to me in Australia. Customers, often in poor nbn service areas, tried to connect on 5g home broadband only to be told 'we cant sign you up right now'. Yet other areas of the same city were still signing up customers.
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ShantiJR
(@PatianaSwtor) reported
@Telstra Fix your network! NBN keeps dropping off.
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Donald Ferguson
(@akare650) reported
Why is my NBN going offline are you working on the network, I've had 3+ crashes today!?
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ilankesan
(@ilankesan) reported
@Telstra I got a call on my Telstra NBN phone from "John from Telstra" and he said there are some issues with my NBN. I told him Telstra usually sends me an SMS when there are issues and he promptly hung up. How do these guys get my number which I never give to anyone
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Stefanie says
(@flusterbird) reported
Nbn is down/I will write a depressed haiku/on my data plan
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Ursula
(@theozseawitch) reported
@Ballyurra I watched Vera. On OUR ABC. Then had a lovely chat to my Scottish frinend. Enjoying the opportunities of the internet, even if it's LNP poor quality NBN. Vera of course won the ratings not that poorly scripted, cast, & acted show on that other chanel.
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ガール・オン・ファイア🔥
(@Fr3eAtLast) reported
@ChelDiokno Kakalungkot na sayo pa sinisisi ung unstable internet connection. When in fact you acted with concern for the people cause NBN-ZTE was a shady deal full of corruption.
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michael vincent
(@evilfunkydude) reported
@NBN_Australia What a load of crap,nbn has been a screwup since it started,and your technicians are just as bad
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jim
(@JimmmoSwitch) reported
@Irf_ziq @playlostark I have had no issues so far playing on NA Servers from Australia 🇦🇺 using a 100mb plus NBN connection. But yeah would be nice to have local servers some day.