NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Gold Coast, Brisbane, Upper Caboollure, Orange, Sunshine Coast, Adelaide, Perth, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Gold Coast |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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🇦🇺💪🏻Purge the Petrostates🏭🌏🔥🐨 ❤️🇺🇦
(@CntrlPimpernel) reported
@AlboMP @alifrance5 @Rebecca4Longman Improving NBN and broadband help this too
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Statix
(@Statix2469) reported
@DashHowler So far so good. I have around 0.17% obstructions. (roof install coming) Electrical storms are a problem, but Ill just switch to phone. My nbn was around 30mpbs. Looking 140 plus. Its not cheap I've heard around 2% obstructions you will have trouble. So depends on your property.
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nbn™ Australia
(@NBN_Australia) reported
@niall_bigscreen Hi Niall, your service provider acts on your behalf to ensure your nbn services are connected to the network and are functioning and serviceable. They'll also liaise with the nbn wholesale support team where necessary. 1/2
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Trevor Norman
(@TNorm22) reported
My internet has been severed. @Aussie_BB tells me that @NBN_Australia is the culprit and I need to talk to them. NBNCo says that my issue is "in progress - pending action by your service provider.” With each of you saying talk to the other, let’s talk. #nbn
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Joe Monday
(@JoeMonday42) reported
@TheFogOfEnmity @AlboMP @AustralianLabor NBN was the brain fart… it never should have been attempted by Govt with any technology because tech changes so rapidly… even fibre is fast becoming obsolete…
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Yug Nivek🐀
(@YugNivek) reported
@IanDunt @DrHarryLime Ever since I got NBN, 50% of the time it is un watchable anyway that whirly gig in the middle of the screen is there more often than movie. Lol the Laugh is Telstra sent me a message telling me I cant get the speed I paid for. That week it slowed down even more!
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Dodo
(@DodoAustralia) reported
@The_Bajman We wish to get you back online sooner too, Marty. As mentioned by our tech specialist last week, the issue requires more time due to its complexity and unfortunately, NBN doesn't have an estimated time on it can be resolved. We'll be in touch again once we have an update. - Gwen
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Tanya
(@akhempet) reported
@isaacjroberts I use TPG - me doing research and kidults streaming movies and games at the same time - no issue whatsoever. I need to stress I have NBN.
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xssbnuny (furdu soon?)
(@xssfox) reported
Dual service would be ideal. But likely nbnco would **** it, but why the heck is the nbn so expensive
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Josie Hall
(@JosieHa16087138) reported
@Telstra I’m on NBN and online thanks. I was surprised during the outage my modem didn’t revert to the 4g backup. But closer investigation it appears I do not have that this facility. Do I need to update my modem?
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Raquel Palas
(@raquelpalas) reported
@Optus 4. 5G service not working at home (although we checked that before) 5. They tell me to change to NBN 6. I change to NBN and they schedule an appointment with a technician 7. I receive reminders of that appointment (today 13:00-17:00) 8. Nobody shows up ...
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atalanta44💉💉💉
(@atalanta44) reported
@luke_amott Labor lied about about the NBN? How? They literally carried through on that but then the Coalition ****** it over. As for the NDIS, the reason it’s in such a bad way is because the Coalition denied it funding.
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Dodo
(@DodoAustralia) reported
@The_Bajman Hey Marty, we understand it's frustrating to be without service. Our team was in touch earlier and it seems that your mobile is fully working now. Unfortunately, we'll still need to wait for NBN for updates on your connection but please be assured we're working on it. - Gwen
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jaemes skinner
(@SkinnerJaemes) reported
Terrible communication, slow response, no follow up and my NBN connection is still unusable after 6 days @TPG_Telecom I have called TPG everyday and I’m continuously told the problem is with NBNco and TPG is awaiting update. It is just not good enough. When will it be fixed???
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Brian P Schmidt
(@cosmicpinot) reported
Jenny and I literally just drove into town to our son’s NBN to get an internet link fast enough to sign an electronic contract - not sure what’s up @Telstra with the 4G network, but it’s slooooow tonight everywhere
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MacrossFiru
(@MacrossFiru) reported
You know you're on Telstra mobile in the highlands when you have full bars but no data cause fixed line NBN in the area is **** and everyone is in the towers
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Joe Garretto
(@joegarretto) reported
@gdwilk @Telstra NBN issues
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Rat After Robodebt Culprits
(@KindPz) reported
@TonyHWindsor @QandA It's utter garbage now Lateline Insiders QandA Just like the nbn Destroy everything this mob
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xssbnuny (furdu soon?)
(@xssfox) reported
urgh, to be more clear. Currently with TPG FTTB which does not offer IPv6. I'd have to sign up a new NBN co service to get IPv6. I could cancel the TPG service, so difference would be $40. but TPG service is much better/faster
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Brendan Daly
(@bjd) reported
@rollo75 It’s Fibre to the Basement. The problem was nbn thought there was an existing landline so that had to be dealt with first ¯\_(ツ)_/¯ But now that’s resolved I just plug in their modem and they activate it all remotely - which is exactly how I expected it to go in the first place.
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💧J - vaxed!
(@jtparker72) reported
@PaulFletcherMP NBN ****** by you! Now it’s election time you have to fix it! Let be honest it’s an upgrade to @AustralianLabor standard!
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martymonster68
(@The_Bajman) reported
@DodoAustralia Gwen I appreciate your efforts but seriously I have had no mobile service since early Monday morning this in top of no nbn for 3 weeks Dodo have significantly impacted on my ability to do my job. Can you please escalate or send me contact details for your CEO?
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justin fargo-p
(@silly702) reported
@mizedub saw this tweet and realized you play nbn tonight wtf i'm THERE
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Drew Morphettville
(@Goldenjocks) reported
@MrKRudd (2010) Telco Analyst: “Why have you given Mike Kaiser a Corp. Affairs/Comms gig at NBN Co. on $450k p.a.?” Rudd: “He’s on what the Telstra guy makes.” Telstra = 1.4m shareholders / 8m customers NBN Co. = 1 shareholder / 5yrs from 1st customer #RuddEconomics #sparemeKev
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Mark the facepalmer
(@manlyvibemark) reported
@Optus wtf is going on with your NBN service. The last 3 days it has been up and down. How are ppl supposed to work from home?
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Wolf, yes that is my name.
(@wolfcat) reported
I just loved unplanned NBN outages with no time of resolution, whilst working from home...
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Niall Ginsbourg
(@niall_bigscreen) reported
@NBN_Australia Not sure what you are missing here. The problem was on NBN side, not fault on ISP side (which our ISP would have published). For these NBN side faults, customers rely 100% on NBN to update the outage/fault status page so they *don't have to waste time ringing their ISPs*.
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Alister Murrell
(@AlMurrell) reported
@PaulFletcherMP Throughout the pandemic Aussies had to deal with live zoom crosses on news programs and meetings etc that were plagued with dropouts and slow data quality issues. Your lot wrecked the NBN and now we have to spend more money fixing your incompetent project management! LNP = waste!
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xxPurpleNurplexx
(@xxPurpNurpxx) reported
@ChikenAU I was getting major packet loss every time I was playing and changed last week, it was fine at first then started again. I don’t know if they are just working on **** or just ****** NBN or what. Who are you with ?
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Justin tang
(@tang_justin) reported
@TPG_Telecom Why is the NBN not working in Preston Victoria 3072 I have restarted the modem 4 and NBN moden 3 times its been over 12 hours