NBN

NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 11/23/2025 06:50

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Cape Jervis, Gawler, Sydney, Melbourne, Adelaide, Brisbane, Balwyn North, Stanmore, Gold Coast, Perth, Darwin, Lowood, Ballarat, Canberra and Eden.

Loading map, please wait...
City Problem Type Report Time
AustraliaCape Jervis Internet
AustraliaGawler Internet
AustraliaSydney Internet
AustraliaMelbourne Internet
AustraliaMelbourne Internet
AustraliaSydney Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • jez99 Jeremy (@jez99) reported

    @Optus It doesn’t work. I will DM you my address. I am not happy there is NBN issues on Good Friday, looked forward to the footy.

  • browndog1939 Shaun Brown (@browndog1939) reported

    @kbrspace @Optus your NBN service is down across Victoria stop the bots with the meaningless response of turning the power off and on and provide the network with an update thanks

  • BrotherMule Ian Twomey (@BrotherMule) reported

    @Optus NBN is down in Pascoe Vale as well. Yes I have power cycled my modem. Still down

  • Sewfeeya Sophia (@Sewfeeya) reported

    @optus NBN outage at Hallam #optus

  • KieradenKelly Kieraden Kelly (@KieradenKelly) reported

    @Optus Hi my Nbn is down in Melton 3337, have turned of modem/left for 30 seconds then turned on multiple times as well as NBN box.. please help !

  • HelloSammyG HelloSammyG (@HelloSammyG) reported

    @Optus is nbn down in any parts of melb … I can’t access any internet or streaming ? Just mobile ???

  • trekevan39 Trek Evan (@trekevan39) reported

    @0xLosingMoney @ChrisEpstein Haha speaking of which, I got a redback living right inside the NBN box. we greet each other every night and move on, it never comes outside of it, and I feel bad to get rid of it, the only thing that worries me is if it starts to breed.

  • drama_binny Drama_Binny (@drama_binny) reported

    wish i had the money for starlink right now, i can’t bother with the incompetence of the NBN, 0.97mbps upload and random disconnects is not acceptable, the technicians for the NBN are completely unaware of the problems of the copper wire network.

  • Optus Optus (@Optus) reported

    @AdamTheChao Hi there, we're aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. We recommend restarting your modem if you haven't done so already. Sarah

  • HelloSammyG HelloSammyG (@HelloSammyG) reported

    @Optus @Lachyjd1 No doesn’t work I’ve reset unplugged & just about to hurl that box out the window - in the 3 months you have dropped mobile access 3 times because “great news we are upgrading mobile towers” & now NBN is an issue-time to deliver on .you know the service that u say you provide.

  • MarkGL74 MGL © (@MarkGL74) reported

    @Optus can you shed any light on the issue affecting your NBN customers in Melbourne at the moment?

  • Optus Optus (@Optus) reported

    @eumonserrate Hey Ed, sorry to hear you're having trouble with your NBN service. Can you please try power cycling your modem? If this does not restore your service, please send us a DM with your full address. Thanks - Mary

  • Optus Optus (@Optus) reported

    @yankeedoodlega1 Sorry to hear you're having trouble with your NBN service. Can you please try power cycling your modem? If this does not restore your service, please send us a DM with your full address. Thanks - Mary

  • DawnH86220282 Dawn H (@DawnH86220282) reported

    @Optus I also have many issues with my NBN through you guys right now. Yes, I have also tried powercycling my router many times. I am in Ballarat, Victoria.

  • Optus Optus (@Optus) reported

    @BradWWaters We've just been made aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Sarah

  • Dingleberry888 Dingleberry69 (@Dingleberry888) reported

    @DavidBe53174057 Nah, just had ADSL2+ disconnected as it was ****. Original NBN would have seen fibre to my front gate. Only option now for me is satellite FFS, I'm only 45k out of town and the school next door has FTTP.?

  • Optus Optus (@Optus) reported

    @HelloSammyG We're aware of an issue impacting some Victorian NBN services. We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time.

  • drama_binny Drama_Binny (@drama_binny) reported

    just found out after reading the march nbn update, my suburb is eligible for fibre to premises upgrade, about time tbh been on fibre to the node for 4 years and it’s terrible

  • guano2nowhere Brexy McBrexitface (@guano2nowhere) reported

    .@Optus - nbn issues in 3081? Even your status page for NBN outages isn’t responding via Telstra connections… #NetworkOutage #NBN

  • TheGrenade09 Heath Simpson (@TheGrenade09) reported

    @Optus nbn down in boronia Victoria 3055 tryed the usual restart nbn modem and nbn box worked for 30 seconds to a few pages then off again

  • sarr_flare07 🌷Sar-Son (@sarr_flare07) reported

    In Jan I cancelled my #nbn home wifi w/ @Telstra After two weeks, I tried to rejoin #telstra same service. That was Feb, now mid-April Telstra haven’t actioned my order. I apparently had 4G for weeks, that stopped. I’ve been in a Tels chat for 4 days. The order is “provisioning”

  • NeverantFolk Robert Mitchell (@NeverantFolk) reported

    @eumonserrate @Optus NBN down for about an hour in Mordialloc. Tried cycling power to modem - no good. Is there a network issue?

  • james_r_mcgrath James McGrath (@james_r_mcgrath) reported

    @Optus NBN outage in Glen Iris, I take it?

  • Nikkis0414 Nikki S (@Nikkis0414) reported

    Day 4 no internet! Thanks NBN!! Did I mention the NBN guy came and “fixed” my issues and now they won’t return because they have “reclassified the fault” 27 days to go till they must respond. My neighbour Who is with Telstra had his NBN fixed within two days! Aargh. #NBN

  • Fraser_inAu Fraser (@Fraser_inAu) reported

    Anyone having Optus NBN issues in inner Melbourne? Rebooted the modem still no internet.

  • Gin82au Gin (@Gin82au) reported

    Right, I know @Optus nbn etc is down, but is anyone also having issues with Vodafone mobile internet as well?

  • drama_binny Drama_Binny (@drama_binny) reported

    i’ve had the NBN technician come to my house twice, both times the technician has said it was the router/modem’s fault, i get a replacement modem/router and i still experience the same problems. I don’t know if NBN co is just entirely incompetent or if i just got really unlucky.

  • MarkMonger Mark Monger (@MarkMonger) reported

    @Optus @UpsideDownOzzie Down in SE suburbs of Melbourne too, not sure what good restarting the modem will do if the issue is with @Optus NBN!

  • sooozees713 Sue 🇺🇦🕊💉💉💉🌹💜🏏 (@sooozees713) reported

    @Camelli79450301 Sorry I should add I have never voted for LNP! I remember NBN jogged memory-when worked @ Telstra research labs yrs ago b4 they were destroyed boss was telling me about upcoming fiber & video phones!! I was admin & friends w his secretary so just chatting.

  • Optus Optus (@Optus) reported

    @ItsMeJoeyG Sorry to hear you're having trouble with your NBN service, Jo. Can you please try power cycling your modem? If this does not restore your service, please send us a DM with your full address. Thanks - Mary