NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 29: Problems at NBN
NBN is having issues since 07:20 AM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Perth, Melbourne, Sydney, Brisbane, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Perth |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Poga
(@LukePoga) reported
@NBN_Australia Is NBN liable for creating a 40x speed disparity between the customers it offers service to? This is a discrimination of service than the Telstra days.
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Stanley Waite
(@stanleywaite1) reported
@tanya_plibersek for me... bad LNP management all started with the failure to roll-out a proper NBN, then all other future works went down hill, cultivating in the poor vaccine administration and quarantine in Australia, and i see the next disaster being fire this year, again...
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Darcy Deadeyes
(@DarcyDeadeyes) reported
@TPG_Telecom Guess I just shouldn’t bother working at all if I can’t work from home reliably. @TPG_Telecom and @NBN_Australia making online life **** since 2011.
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andrew
(@andrew75517154) reported
@LanceWantsYou @2three2 @tanya_plibersek The NBN failure single handedly crippled the country's future growth. Every problem thereafter can in some small way be attributed.
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Luke Poga
(@LukePoga) reported
@NBN_Australia How does NBN justify the discrimination introduced of a 40x speed disparity between members of the public? Thats worse service discrimination than the bad days of Telstra. (ref: 1000mbs vs 25mbs for some FTTN customers)
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@Tuross_Baz
(@BazTuross) reported
@tanya_plibersek You have to love Turnbull, grand finalist for Australia’s worst PM and presided over the nation’s 2 worst procurement decisions, the NBN and subs.
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Nicholas Higgins
(@nic_higgins) reported
@stilgherrian Interesting. I knew the NBN was awful, but not so bad it doesn't cross the Bass Strait.
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ItsInTheChart
(@dannymohar) reported
Have been receiving lots of spam calls from faux "telstra" and "NBN" support staff recently telling me the connection will discontinue soon, etc etc, so I strung one call along for a while ... their game is to get you to download anydesk remote control software. Hung up
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antqld
(@tonysmart57) reported
@TMFScottP What about the NBN customer service failures.?? I’m mean it’s still owned by the government. The LNP privatised Telstra 25 years ago.
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glenda clementson
(@glenniclem) reported
Why is NBN so crap? #LNPCorruptionParty #LNPfail
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Sir Wombat the Elder
(@AnOldWombat) reported
@GuardianAus #auspol Quite SIMPLY the LNP Gov have had over 7 years to fix this problem but just like the NBN they chose the Cheapest and grubbyist way to construct it which means there is no cheap and nasty way to do it so it's not economical to do, simple
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Mark Lerno
(@MarkLerno) reported
@cheryl_kernot I will never forgive Turnbull for kneecapping Labor's 93% FTTP NBN. Why there hasn't been a royal commission looking into this disaster is beyond my understanding.
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russellnashdiestonight
(@mick_matthews) reported
@NBN_Australia @kateingham Thanks for illustrating why NBN is such a failed model. The classic “it’s not us it’s your provider” meanwhile provider “nbn bandwidth/maintenance issue, nothing we can do”. Hours of “fun”.
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Brett Elliott
(@2three2) reported
@ClancyTucker We don't have to wonder. He was a truly terrible PM. He was spineless, and let the far right members of his party dictate everything. He also happily destroyed our NBN. He went directly against everything he seemingly believed in. On what planet is any of that "brilliant"?
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Shane Williams
(@ShaneWilliamsAU) reported
When the left hand doesn't know what the right hand is doing the customer wears the consequences. Vic Govt: You must work from home. NBN Co: This is a quick reminder that NBNCo planned maintenance in your area will occur on 30/09/21 between 10:30AM - 4PM.
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Murrumba
(@Murrumbastondo1) reported
@ClancyTucker Yes but when he had the power, he never had the courage of his convictions. For instance he could have turned Abbott's disastrous NBN platform. Never took on the far right and Nats on energy policy. He was all nervous waffle and not the born leader he appears to be at the NPC.
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💧Lucky Country with A Labor Govt!!
(@Ozzytourer) reported
@lubiephil Only problem when he was in Government he was just as bad (maybe not quite) as Morrison... He seems to forget what he did to our NBN.... Funny how they change when they leave...
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The primary Sewer Rat
(@bentleya1) reported
@QuentinDempster @AlboMP Didn't NBN already announce this was their plan. After the LIBS spent $50B getting it to where it is today and now will have to spend another untold $B's. They are an absolute disgrace and should never be allowed to be in govt.
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Name cannot be blank
(@robjovs) reported
dear @Optus you have 1 of the most incompetent tech support team. I have all my services with you but am seriously reconsidering, especially when you can't even get an NBN connection right!
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Eureka_Something
(@EurekaSomething) reported
@TurnbullMalcolm While I still don't forgive you for my **** NBN connection, I must applaud you for being a true leader and contacting Macron directly over the bungled submarine deal. I find it appalling that no serving minister (either side) has shown such intestinal fortitude.
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Matt そ
(@MattFortniteDad) reported
Internet Update: We are connected to a fibre network called OPENetworks...as this is equivalent to NBN they won't be giving us that option in the future. Therefore...we are stuck with small service providers that take an eternity to resolve issues!! 😠
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William Watt
(@Will_Watt) reported
Just a reminder for Australians - every time your streaming service fails to load, or you experience another #nbnfail, it’s because Murdoch, Abbott and Turnbull ruined the NBN to protect Foxtel and NewsCorp profits. Don’t underestimate the direct affects of corrupt government.
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Twitchy Sharon
(@TwitchyCorner) reported
Hey @NBN_Australia your lack of communication and notification to customers is unacceptable. Woke to an all day outage- no warning whatsoever- on a weekday where many people are meant to be WFH. Not good enough.
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Jeff
(@Jeffdeb22) reported
@iPrimusAU Hi, we are in Taylors Hill our Nbn has been off-line for over 3 hours. What is going on? It was down for hours this morning as well. Not good enough.
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Bajoogs
(@bajoogs) reported
@murpharoo @TurnbullMalcolm Hope he doesn't do to the environment what he did to the NBN. We want a fibre optic solution not a copper one.
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Don't leave me💉🐭🎀💿🔎🛠🐕🐨🥀🍟🏏🚣♀️🌈
(@DoddsMaz) reported
@OccupyMyGov SM tried ordering vaccines but NBN too slow and The call centre in Mumbai couldn't understand his english. M
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Terrence Chester #WATheFootyGrandFinalState
(@udderrunner) reported
@ClancyTucker #NBN would still be ****...#ClimateCharngeObfuscation by #LNP would be the same as it is now ,as it was when he was PM
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Crystal Ball
(@CrystalBallAus) reported
@LesStonehouse Nope. He was insular, arrogant, cliquey and wouldn’t listen. He was the leftie version of Abbott. Eg Most of the NBN and telco problems we have today started with the way he deregulated the industry. Banking royal commissions - him deregging banks poorly etc.
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Rob Patterson
(@RobPatt60102372) reported
@jeff_kennett Don’t forget he stripped the NBN plans down so far that is rural users are still stuck with ADSL. Try schooling your kids with that!!
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Iron Aussie
(@ironaussie17) reported
update: the NBN line is down so won't be on today at all, words cannot express my anger today.