NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Adelaide, Melbourne, Perth, Loch, Wollongong, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington, Sunshine Coast and Connewarre.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Perth |
Internet | |
| Loch |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Mandy Salomon
(@msalomon) reported
@Telstra you message service on my Telstra is not working. I’ switching from cable bband and need to book an NBN installer. Pls dm me.
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bcjsweens
(@bernadettesween) reported
@JonesHowdareyou To go with the **** nbn option 👍👍
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clybes
(@howtoleaveamark) reported
@mswebbau @TPG_Telecom And I'm on the phone with @Aussie_BB coz 3 days of NBN dropouts is not quality service. I suggest other Melbourne users suffering the same issue follow my lead.
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yehuda harmor
(@fluffylucy) reported
@Michael99908062 @MeckeringBoy @MeckeringBoy that is nonsense. Even if the ownership structure needed changing down the line (I don't agree it would), the physical underpinnings of the Rudd NBN would have been sound. The current NBN technological infrastructure is unfit for purpose as predicted by the experts.
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Bart Drew
(@bartdrew) reported
@MeckeringBoy I don't necessarily disagree but your nbn with 10,000 Mbps is fancible. No one was ever going to deliver that. You can get it but it would always have cost a bomb. To many parts in the network to deliver for everyone
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chirp19
(@Chirp19OCE) reported
@NBN_Australia I'm on fixed wireless they already told me that these speeds will happen every now and then because the stupid tower U have setup in my town is over subscribed now so the speeds have dropped significantly
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Mark Bookatz
(@markbookatz) reported
@Optus @NBN_Australia my internet connection has been down again this whole weekend. Nobody gets back to me. No way to escalate this. You offer a disgraceful service
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Soggz
(@soggzr6) reported
@NBN_Australia Hey Natalie, my ISP has escalated this issue to the wholesaler. I am currently awaiting an nbn technician. I have elo to attain though so it is rather inconvenient.
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⚫️💧Marydoll
(@heyjimmy299) reported
@BlackDouglas We got the worst NBN. Seems Big Daddy Morrison has decided we deserve the worst of everything. Even Government.
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Chris
(@RoninOCE) reported
I hope to god this NBN upgrade reaches rural NSW because I can't deal with this "going backwards" ****. Rural residents deserve high speeds just as much as anyone else, as we have to deal with spotty, unreliable Fixed Wireless with throttled speeds and patchy maintenance.
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Bebe 😎 Casey Not a Leftist or RightWinger = Human
(@1958_BestYear) reported
@elsie3471 @jurylady5 No. We all know @ScottMorrisonMP saves money that in the end costs 5×$$$ to fix..#nbn example
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TheMindOfCallum
(@OfCallum) reported
@Telstra Hi Ivan, we had an install appointment that we tried to reschedule. It’s a first time NBN instal for this property. We have the Telstra modem. Cannot secure a new technician date on any Telstra channel as your app doesn’t work and the stores can’t help. I need help ASAP
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Khali Young
(@49ers_hnic78) reported
@49ersMike_NFL Word..! Damn I missed it, I did a shot a couple minutes ago.. next season, hopefully all of us will be celebrating something very special.. ya feel me.. #FTTB #NBN
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Mark Bookatz
(@markbookatz) reported
@Optus @Optus @NBN_Australia responding to me with a DM with another “someone will be in contact” is not a resolution
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#gosharks
(@Bigaussiephill) reported
@MeckeringBoy The ABC is a **** hole that is a waste of space it’s as far left as Hadley is to the right. As for climate change that lost me when Global Warming no longer suited the agenda. NBN an un costed waste by both sides Not Bloody Needed
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TheMindOfCallum
(@OfCallum) reported
@Telstra Hi Ivan, this is a first time instal of the nbn. We had an appointment had to change but cannot seem to reschedule it through any channel. Please help
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illiards
(@illiards) reported
Dear @andy_penn, my nbn service has now been down nearly 7 days. All I have is an INC # and no updates. Is this 'acceptable' customer service? .....#thoughtnot @Telstra @NBN_Australia
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debbiep
(@helphelpandhelp) reported
@BreakfastNews So can we all break the rules on terms and conditions of companies? . Cause I'll start with Telstra whom is putting up rates from Oct on an NBN service that we still deal with daily dropp outs or slow slow slow loading
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🦆Tristan Gulyas 🦆
(@evilZardoz) reported
Well, a power outage just killed my NBN FTTC service. Possibly the DPU (their end) or the NCD (my end) that's dead. Let's see how this goes...
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Prateek Mathur
(@hiprateek007) reported
@iPrimusAU - Is there an outage going on for NBN (FTTN) in Taylors Hill, VIC? Been a while since internet is not available.
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garth18
(@garth182) reported
@NBN_Australia So are you saying @Telstra didn’t notify me on time, or is this an @NBN_Australia issue? Why couldn’t this be done overnight or on a weekend???
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Judy
(@sewviolets) reported
@BriarBush It would be pretty slow speed too I imagine. What’s the long term plan for out there . Are they ever going to get nbn
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Ben
(@BenLaggan) reported
@glenys_infexion @LesStonehouse Must have been the same guy that got us 66% of a good NBN network
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jo
(@Jo06994065) reported
@JonesHowdareyou @KirrinaBarry **** off - what happened to getting the Pfizer vaccine!! Just like the NBN, if your not rich or live on the right area, you get the **** end of every stick. I ******* hate this government
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Mark Bookatz
(@markbookatz) reported
@Optus @NBN_Australia my internet connection has been down again this whole weekend. Nobody gets back to me. No way to escalate this. You offer a disgraceful service
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Aussie_Mike
(@AussieMike4) reported
@Telstra @NBN_Australia no service for a week!?! this is ridiculous!! It shouldn’t take you a whole week to fix an outage. you do realize everyone is working from home and relies on your service. get your 💩together!! #poorservice #telstra
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Karen Devenport
(@karendevenport) reported
@craigreucassel @NBN_Australia We had over 13 separate technician visits to fix ours, which kept dropping out. Each tech would criticise the ones before. They had the cherry picker out at least 3 times to replace/fix connections up the pole. Turns out they were all looking at the wrong pole the whole time. 🙄
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Bebe 😎 Casey Not a Leftist or RightWinger = Human
(@1958_BestYear) reported
@elyasgarad @GregHuntMP #NBN style vaccine..will end up costing 5x the $$$$ to fix the **** ups.
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💧Universe#42⚛
(@Ultimateqestion) reported
@DrCraigEmerson @Briggs @TurnbullMalcolm I agree. I'm still not happy about the #nbn but Turnbull's mistakes were not the biggest problem. The #fossilsfuel industry combined with extreme RW media ownership is destroying the social security of the nation & their unaccountable pollution is making the world toxic. #auspol
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Graham Dumpleton
(@GrahamDumpleton) reported
Sits down to start work after a couple of week break and of course the NBN internet stops working at that precise moment.