NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (76%)
• Wi-fi (10%)
• Total Blackout (6%)
• E-mail (5%)
• Phone (2%)
• TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sydney, Melbourne, Mildura, Toowoomba, Perth, Dubbo, Warragul, Windermere, Port Stephens, Long Forest, Arumpo, Cairns, and Upper Caboollure.

City	Problem Type	Report Time
Adelaide	Internet	47 minutes ago
Adelaide	Internet	2 hours ago
Brisbane	Internet	7 hours ago
Sydney	Internet	9 hours ago
Brisbane	Internet	9 hours ago
Brisbane	Wi-fi	10 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DerKrampus (@gaymilkisgay) reported 5 minutes ago

  @ianclarkeAU NBN is not a cellular network - I think your statement is illogical.

• 
  Thomas (@RedoubtOfThomas) reported 7 minutes ago

  @lowlandsapien Never forget the NBN rollout either.

• 
  Brian Smith (@sm59589971) reported 8 minutes ago

  @BiteSizedMediaX The Howard Costello government also left a future fund which is something like $240 billion now. Labour are eyeing that off, I wonder if they’ve already broken into it. Rather than just paying into it, they bought out NDIS, Nbn, all these other green BS things.

• 
  David Havyatt (@havyatt) reported 9 minutes ago

  @RizviAbul Do people in remote cattle stations get assistance? Did anyone see the tv show Keeping Up with the Jones’s. The big remote stations are big businesses. But yes we support them with flying doctor,, school of the air, satellite NBN. 1/2

• 
  John45 (@John45OverIt) reported 10 minutes ago

  @Batman2242 LOL what a stupid take. that bit of fibre shits on starlink - the current record is 1.02 Petabits per Second (Pb/s). As they say, you get what you pay for. Oh also, what does it cost the consumer for NBN vs Starlink.

• 
  Deevitha (@Deevitha_) reported 10 minutes ago

  Finally bit the bullet and got Starlink installed. Highly impressed, the speed and stability runs everything beautifully. We haven’t had a single circle of death anywhere. No more dealing with the shortfalls of NBN lines, poor workmanship and dodgy patchwork repairs. In our exit survey from the old company I let them know the reason for leaving was the poor service the NBN infrastructure can provide, and now that customers have another choice we aren’t limited by the failing system. Highly recommend the switch if you have been considering it.

• 
  Upside (@Antiwoke7777) reported 14 minutes ago

  @MrsS2023 We got sick of nbn and starlink has not let us down

• 
  Richard (@R4dicalCentrist) reported 19 minutes ago

  True. NBN Co is the picture of efficiency and never suffers outages or coverage issues.

• 
  Peter Dewar (@PeterD84508) reported 20 minutes ago

  @timritchie It was failed PM John Howard that sold off Telstra to the tax payers that already owned it. A disgraceful act when we also needed to upgrade to the optic fibre network at the same time. The LNP / Foxtel version of the NBN was another disgraceful failure ....

• 
  captaincook 🇦🇺 e/acc (@a_captaincook) reported 20 minutes ago

  @fathamburger @balajis @anwaribrahim Lol, ya NBN is ****, I moved off to Starlink myselves, agree on most counts actually. But why keep Aussies out? allow those who want to also move in. The point of SEZ would be that it would be a siloed regime that is more tax friendly.

• 
  Lucidyn (@TheLucidyn) reported 24 minutes ago

  @UrbanHubbard @Batman2242 Turnbull botched it. The original fibre and fixed wireless sections of the NBN were worth doing. Switching to Fibre to the Curb was an expensive mistake that has already needed replacing in most areas. This isn’t a left/right issue, and that’s not my point anyway. You missed the core of my post. The NBN was and still is a good idea. It just needed far better design than the “back of a napkin” version under Rudd, and Turnbull shouldn’t have messed around with the plan the way he did. I worked with people who installed the cabnets during the transition and saw exactly what changed inside them. With over 20 years in the IT industry, I know what I’m looking at. My actual point is that comparing the NBN to Starlink is unfair. It’s like comparing the entire fixed telephone network to mobile phones in the 1990s. Mobiles were revolutionary, but they didn’t replace the fixed network they complemented it.

• 
  Ian Clarke (@ianclarkeAU) reported 24 minutes ago

  @the_vocal_one @CovfefeDnUnder You’re missing the point. Wired networks pre NBN worked just fine, and still do. Every new NBN suburban / bush connection loses money. Every new Starlink customer is profitable, so it can strip away customers and NBN will slowly die. PS : I’ve been on 5G for years : 4x speed

• 
  pigways (@pigways) reported 25 minutes ago

  @Batman2242 Much worse. Starlink is an infinely better service; higher speeds, low latency. NBN satellite cross subsidy alone is more than a starlink subscription. NBN satellites are EOL, they've contracted Amazon's Kuiper for replacement rather than proven starlink 🤪 They hate Elon

• 
  Optus (@Optus) reported 30 minutes ago

  @ruhejanaa Hi Rayyan, sorry to hear about your Optus NBN internet and mobile connection issue. Please send us a direct message with the details of the issue, along with your full address so that we can investigate and assist you further. Kartik

• 
  Cdbrown (@BrowntownBrew) reported 37 minutes ago

  @pigways @Batman2242 What? Fttn was cheap to install but severely limits revenue and has a massive maintenance costs which means it can never make a return on the investment. It's why #nbn convinced LNP to provide additional funding and begin the free upgrade to fttp.

• 
  💛 Teelo Bee 🐝 (@Teelo_Bee) reported 38 minutes ago

  Im also not claiming it 100% never happened. Or that I was 100% wrong. As I’ve seen no real evidence to disprove this is false either. But if it wasn’t said directly in the BBN server I don’t wanna act like it is. Even if YouTubers and NBN devs supported it to be unintentionally.

• 
  daytona (@daytona7th) reported 39 minutes ago

  @tim_blee You would think that if you relied on the mobile network to receive payments then you would have a backup should the particular network fail. Maybe have an Optus or Vodafone SIM card handy or re-route your payment system to the NBN? No sympathy for unprepared businesses.

• 
  Mitchell Costin (@mitchell_costin) reported 39 minutes ago

  @RobERussell1 @FranMooMoo Yes it is. I did some checking&at the moment I'm better off staying with the NBN network. I have told this to Elon many times,but I never get an answer. Same goes for his paid premium subscription to X. It sounds reasonable in American dollars, but that explodes in our currency.

• 
  rose saltman (@Napoleonspiano) reported 40 minutes ago

  @NBN_Australia @therealjme5h Yes, but how long will I be without service? 3 hours and counting.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 43 minutes ago

  @KymRob25112 compared to NBN setup, book installer, wait two weeks, installer fails to show, rebook, wait another two weeks, installer shows up, signal has to be bounced of barn roof, then wait another 4 weeks for NBN co to process it. so two months for nbn vs two hours for starlink.

• 
  DissentingSkeptic (@DissentingS) reported 43 minutes ago

  @QuentinDempster Speed is latency. No satellite connection is "high speed" sick of the disinformation. Starlink is 20ms-40ms+ latency like mobile garbage is. NBN is a whopping 600ms latency. They need to keep this junk away from fibre areas where I get 2ms latency and have had since 2022.

• 
  Nicholas Gilbert (@gilbongw) reported 45 minutes ago

  @AlboMP @narendramodi Operating 7/11 stores, NBN linesmen and service stations. Hey but what about your electrict vehicles as you put it? You buy everythink from China, that’s a bit unfair to Indja.

• 
  IAN KIRKWOOD (@ianattheherald) reported 49 minutes ago

  @strangerous10 @AlanJMitchell_ Yep. And Canberra complaining about the privatised Telstra is like me selling someone a second-hand car and hitching about what the new owners did with it. I’m serious. And we should surely have enough computing power to know now how the sharemarket dabbling went for those “battlers” who bought Telstra shares as encouraged by the privatising PM John Howard. After taxes, accountants, inflation, fees & Telstra’s bad (or deliberate?) policy choices around the National Broadband Network, my guess would be: not that well. And speaking of the NBN, remember the smart nodding and talking heads saying we wouldn’t need this much capacity etc. Be a few archived interviews from that era that will not have aged well. The same equation repeats throughout history. 1. “This is ridiculous” 2. “It has some uses” 3. “We’ve always supported this! What are you talking about.” Progress moves by the death of generations, as much as by technology. My parents hated ATMs. Didn’t trust them. I don’t trust the thing I’m writing this on. Children now will one day look back on such antiquated things as hand-held devices and “wonder how people used something so clumsy”. Etc

• 
  Geoff Payne (@geoffrey_payne) reported 50 minutes ago

  😒 had FTTP NBN connected 2 weeks, incredibly slow speeds, pages don't load & sound intermittent, NBN website says, any/all issues regarding performance MUST go to ISP, they are charging me for 500 Mb/sec.....I'm receiving 80 Mb/sec download speed currently @NBN_Australia 😞

• 
  Abul Rizvi (@RizviAbul) reported 54 minutes ago

  @michaeljames947 Telstra is an 800lb gorilla. It was never going to be possible to keep them behaving properly. That was the case from day 1 when the govt & Telstra were at legal loggerheads. Then they took govt to the cleaners over the NBN saga.

• 
  Wobb & Ro-Ro 🔞 are currently Quack-tastic!! (@WobbandRoRo) reported 55 minutes ago

  MAYBE WHEN WE WAKE UP, WHATEVER ******** IS WRONG WITH VODAFONE AUSTRALIA AND THE NBN WILL STOP SCREWING WITH OUR NET, BECAUSE I SURE AM COMPLAINING ABOUT THIS TO THE BILL PEOPLE AND DEMANDING A DISCOUNT BRO!!!!

• 
  Simon Biddle (@simonbiddle) reported 60 minutes ago

  @taipan168 Many corporatised, but publicly owned, entities provide great service. NBN is pretty good for example. Even Australia Post isn’t bad. Govt doesn’t have to equal bad and is much more preferable in monopoly and quasi-monopoly environments.

• 
  1inover1000areFactual (@RogerWi42848146) reported 60 minutes ago

  @WhosFibbing Serious outages occurred under the LNP, including failures that blocked Triple Zero, crippled mobile networks, and shut down parts of the NBN. Some were longer, larger, or more dangerous than the recent Telstra event. So please do carry on.

• 
  Richie_Night Owl (@richardmelb05) reported 1 hour ago

  Our nbn internet/phone service isnt working. A @Optus techician was sent to my home to find out why we dont have nbn internet. He told me there is something wrong with the fibre optic internet cable. The cable brings the internet to our home.

• 
  🇳🇬Inemesit Affia 07037900827................🇳🇬 (@inemesitaffia) reported 1 hour ago

  @edcruzX @cb_doge @Starlink It's cheaper than the NBN solution