NBN Outage Report

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Parramatta, Ashfield, Logan City, Adelaide, Ocean Shores, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Sydney	Internet	2 hours ago
Brisbane	Internet	2 hours ago
Melbourne	Wi-fi	5 hours ago
Sydney	Internet	7 hours ago
Brisbane	Internet	8 hours ago
Brisbane	Internet	9 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jess Pritchard (@jesspritchard89) reported 8 minutes ago

  @Telstra nbn keeps dropping out, 4G keeps dropping out. No response in hours on support chat, support line out of hours. No outages for our postcode... how are we meant to get help?!?!

• 
  benjdunn (@benjdunn) reported 9 minutes ago

  @NBN_Australia We have a WhatsApp group for our neighbourhood. It seems at least seven of us have had multiple issues with our NBN connections since the storm. Everyone is with different providers so it seems like an NBN issue. Are you solving this at an area level ?

• 
  Jy samon (@Jysamon) reported 19 minutes ago

  @Telstra Do you guys even do anything anymore?..... Been trying to get help with your connection issues for days now! WTF is wrong with your NBN honestly.....

• 
  Chisom♏️ (@obryvnt) reported 23 minutes ago

  @musaxv @artofbuoyancy I **** with comma, my own was NBN and bebo they good songs but where they were placed messed it up for me.

• 
  Phil Allen (@AllenPhilj) reported 25 minutes ago

  So, day 4 of no internet. It seems your software is the problem here @NBN_Australia Any inclination to fix it? Any timeline?

• 
  Ronnie B (@PodiatryPhysio) reported 25 minutes ago

  @MrKRudd @ScottMorrisonMP is an expert on asses.Speaks shite, & cannot lead on anything (NBN, Climate, Indigenous, Gay Marriage, Ageing Pop, Infrastructure) & hence is never in front in the race of fairness decency and long-term thinking.78 y.o Biden just shot past.Another buttock in view

• 
  kevin fregon (@kvy123) reported 28 minutes ago

  @Telstra I've just spent two weeks trying g to get my intermittent NBN fix. Raised half a dozen INC and three technician appointments. All to be closed off with a text saying there's nothing wrong. The last appointment was closed before is hung up from customer service. Goodbye.

• 
  🏔Teetering on the Edge ☁️ (@TheTeetering) reported 29 minutes ago

  For all the LNPs/Murdoch bleating about the economy, they sure do screw up the things that would noticeably help the economy. ie. vaccines, stimulus, NBN, trading relationships. It’s almost as if they suck at this

• 
  Sameer Charles (@SameerCharles) reported 31 minutes ago

  @Optus Well I am speaking with your tech support and NBN for last 2 days. Tried like million things. If you cant fix something, accept it so we can move to other provider. However, since you have wasted days of work I have to make sure others know about this. @Optus

• 
  Duncan Watson (@DuncanWatson8) reported 32 minutes ago

  @SatPaper @phbarratt @SquigglyRick What next? Did Australia put its money on the wrong NBN? Or put its money on the wrong way to treat refugees & their children? Or put its money on the wrong approach to climate change? Or--perish the thought--put its money on having the wrong man as its current PM? Surely not!

• 
  towardmay (@towardmay) reported 32 minutes ago

  @SameerCharles @Optus You are not alone. NBN from @Optus is useless. Never works.

• 
  BethanyFudge (@BethanyFudge) reported 33 minutes ago

  @NBN_Australia Hi! I've sent a DM. Please don't ask for a case number from any individual as your website doesn't accept complaints when there's no case number, and you hang up on anybody that's an individual, as you want them to go through the ISP. Except the ISP is not the issue - NBN is.

• 
  nope (@tim07791053) reported 34 minutes ago

  @Telstra I have had issue with NBN for months. Telstra finally sends NBN guy out... but to my old address! I have been paying full price for substandard service. PM me to fix since I can’t get hold of anyone who can help. Failing this, I will have to change service

• 
  💧 Jeff Laycock (@jeff_laycock) reported 35 minutes ago

  @wild68223259 @tanya_plibersek @stemplemanmp You do know the idiot Kevin Rudd came up with the NBN white elephant and roof batts. Not a good record. He is not your PM. Sorry did you vote for the idiot Bill?

• 
  Craig Fernleigh (@fastcraig74) reported 37 minutes ago

  @BonfireBlaze @dylanlindgren @googledownunder You are aware that Murdoch is the reason our NBN is ****? Do not for one second think that I am blind to Murdoch and his influence over the Libs but, pull your head out of your arse because Google is up to the same. A monopoly of any form is dangerous .

• 
  nbn™ Australia (@NBN_Australia) reported 39 minutes ago

  @truetimelord I'd be frustrated too, Dalek. Please stay in touch with your service provider, as soon as any updates are available your service provider will be notified directly by our nbn support teams. 1/2

• 
  Dalek (@truetimelord) reported 40 minutes ago

  @NBN_Australia did all that and now i'm progressing through the torture that is your online help 😩

• 
  Jason Sman21 (@JasonSman21) reported 41 minutes ago

  @AlboMP This rollout is going to be as bad as NBN. They chose the cheapest least effective vaccine. They will roll that out and 1 year later realise it’s not good enough so will need to spend more to get a better quality vaccine

• 
  Real (Not a bot) Robin :) (@mahootna2) reported 43 minutes ago

  @NBN_Australia I really don’t mean to be snarky. I’ve worked in IT since the 80’s and have some clue. The copper is rooted. They replaced the last 40 meters for a slight improvement from <8Mbps now around 20Mbps. Doesn’t help if the river is dammed upstream. Cheers.

• 
  Josh (@nuggett14) reported 43 minutes ago

  @hyprntv Are any current NBN RSP's using your network for backhaul?

• 
  Ang (@mightystickbug) reported 47 minutes ago

  @JPhoenix7 I'm watching from NHL app -> Chromecast -> TV on NBN connection. Every game has been glitchy as hell. For a now-but-not-forever solution, can you watch at a lower def? I don't remember how to tweak that though

• 
  "Pickup artist Mike Engram" (@dril9999) reported 48 minutes ago

  You tweeted that you knew nothing about the terrible #NBN incompetence and that you could do something about it. But then you changed your mind and tweeted that inferior service by the #NBN Advisory Group.

• 
  A guy down under (@Fremean) reported 50 minutes ago

  Hey @Telstra, I have a non-technicaly minded neighbour who is having problems with her FTTP NBN. It seems to constantly be on backup/3G mode. It's a brand new estate so this stinks of having a poor install, what can we do about getting this looked at. Spent hours on the phone.

• 
  benjdunn (@benjdunn) reported 54 minutes ago

  @NBN_Australia No outages at my address and I contacted my provider three days ago. I am trying to report an area outage of which you seem unaware. Whatever system you think you have in place with your providers it’s not working

• 
  Stephen (@Campbell98S) reported 54 minutes ago

  @MFWitches @DanielBleakley @AlboMP I feel that Albo and ALP are like in a boxing match, they are doing the jabs and waiting for the time to rip with a huge right hook (election time). You can't just start swinging widely, they are focusing on key issues ICAC, NBN MTM failure, flog LNP MPs. Build upon the momentum

• 
  Ray Bourne (@RayRbourne2) reported 54 minutes ago

  @n3ophy7e @tanya_plibersek @craigreucassel Lies... either you are dumb between the ears or just dumb.... just use your phone to connect.... Telstra didn’t cut off your service... it’s was Government driven with NBN contract

• 
  TamaWiringi (@TamaWiringi) reported 54 minutes ago

  @MyRepublicAU Is NbN down in Nowra is it a carrier issue?

• 
  Matt Morris (@MattMorrisMedia) reported 58 minutes ago

  We aren't even with @Telstra and have received a bill for an NBN service we aren't connected to or using. It's a leftover work around for a previosuly denied port. A dispute resolution person connected a service to 'activate' our number and allow it to be ported.

• 
  Lee Tulloch Credible Woman (@missleetulloch) reported 1 hour ago

  @Telstra Hi Matty I need a phone number to talk to a sales person about an NBN plan. An actual person. Not a number that cuts off when I wait or sends me to a messaging service. Your message service began a conversation yesterday and then just forgot about me.

• 
  Observer 🕵️🇦🇺🌏-living in a covid-normal 😁👏 (@WeTheVoters2013) reported 1 hour ago

  Finally bit the bullet and got the #nbn connected yesterday. No internet connection. Now my ISP has to book in another appointment for them to come back - whenever that will be. I waited this long hoping all the problems with the nbn had been ironed out.😠