NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Gold Coast, Adelaide, Brisbane, Perth, Riddell, Old Bar, Canberra, Maclean, Launceston, Warragul, Long Forest, Loch and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
||
| Melbourne |
Total Blackout | |
| Melbourne |
Wi-fi | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Gadsden
(@dodgie4853) reported
@AlexMacL0ve @SP_10 The fact you pulled out only one part of the conversation shows you only pick and choose what suits you. Forget the fact I agreed with poor spending on Subs and NBN. I call out all poor spending. YOU must not care about the waste of tax payers money. Fed and state.
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Richard Collins
(@colliric) reported
@Partisangirl The solution is to buy a Starlink kit. Then you don't need the government for your broadband internet. I'm not even advertising, it really is the solution for getting off the NBN.
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Riff Jet
(@TheRiffJet) reported
@GreyHaired07 I don’t believe the internet has been cut. It’s been working. Is it a ADSL issue or NBN?
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Margaret LATHAM
(@MargaretLATHAM3) reported
@Me_JinPing_CCN It took me 4 hours last Monday to get help with our NBN. I was constantly passed from one person to another.
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nbn™ Australia
(@NBN_Australia) reported
@tkinson Hey there, we apologise that this outage has affected you. We know it is very frustrating at the moment. We have paused all non-essential maintenance on the NBN network to maintain network availability as much as possible. (1/2)
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Scomo’s Cow 🐀
(@Scomo_cow) reported
@ozziewiltshire Too bad I’m having trouble reading this tweet because the NBN is so slow. I wander who ****** that up for who? 😮
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occamsshotglass
(@occamsshotglass) reported
@VodafoneAU And again. This is not NBN but mobile. I have another providers NBN because one of you is always having an issues. Real people should have read that in my last reply
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occamsshotglass
(@occamsshotglass) reported
@VodafoneAU If you know how important it is why are there so many unplanned outages? Surely you learn from problems so they aren't repeated. Mobile issue not NBN in this case. Maybe spend less money appearing to care and more fixing the issues.
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Paul Wiggins 💉💉🍺
(@paulwiggins) reported
@HollyMystkowski The NBN had an outage. Mobile networks were still up.
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Carla
(@sullivansims) reported
@NBN_Australia Any ETA on when service will be restored here on the Lower North Shore of Sydney?
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TPG
(@TPG_Telecom) reported
@mumsy_sue Thanks for sending out your details. Please edit your post to protect your TPG account. Are your devices not able to detect TPG wifi network? Can you also let me know the light status of your modem and NBN device? -Jhoey
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Grover's Seal
(@canonstp) reported
@Partisangirl NBN outage would not affect mobile phone connectivity
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Voda Utd
(@voda_utd) reported
@Optus hi Optus are there issues with nbn at postcode 2065? I have no internet
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LuckyLaki
(@LuckyLaki) reported
Are they protesting the terrible NBN in #northcote or do they just want the Kmart reopened?
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Col Smith
(@Dangerman_2) reported
Got the NBN help desk scam today. He told me my internet was slower than what I was paying for. Asked how fast it was and he said 100-150Mbs. I said "Great! I'm only paying for 50Mbs" and he hung up.
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Leigh Jones
(@leighjones0212) reported
Home NBN gone down , not ideal #fark
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Meg 🕇
(@80sbabeeAngel) reported
Has to be the day everyone is at work 🙄 Well mum has heaps of neighbour friends she should use their phones because even if she comes here She has to be there to trouble shoot Trouble shoot this 🖕 fckin NBN
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Bitten By Design
(@bittenbydesign) reported
@lvitorovich @isobelroe @RNBreakfast Well we couldn’t opt out of the disaster that was the NBN ‘revision’ done solely to hamper online streaming for foxtel. Now that murdoch has a streaming service scomo has announced we are back to the original NBN plan... and that’s just the NBN waste!
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Mike Boyd 🇦🇺
(@mike_boyd) reported
@buckleup @JonnoSimpson I couldn’t help but notice that all the brands are global. I was expecting Australia’s to be Telstra or NBN or UAP.
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Meg 🕇
(@80sbabeeAngel) reported
@NBN_Australia How can they call when they have no phone working I tried to call but they said I need to be there to Trouble shoot. Is there any other way they can get it fixed without them needing to call in themselves
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Popo🐸 Vtuber
(@PooPooLahChan) reported
Last hour of sprint. I woke up with broken NBN so no net for half the day and massive nosebleed, trying to finalise all the documents. Pitching in 5. Submitting everything in an hour. Feeling dreadful but i hope my make up skill carry me through. 🥺
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Meg 🕇
(@80sbabeeAngel) reported
Hopefully my mum drops by soon Got to discuss her phone being down Stupid nbn should never have changed to that When it's playing up it cuts off phone too That's dangerous in emergency, not everyone has cell phones
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Grant, burger addict, Johnson
(@GrantZeebs) reported
The whole day I haven’t had access to my internet, @NBN_Australia said it at 8am and they’re still saying the same thing at 5pm “An unplanned incident is affecting the network”
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Jolly Wangcore
(@JollyWangcore) reported
@Felpudoelgato Unfortunately it's not that easy man. It's two different companies I have to deal with. My ISP would fix issues on my end NBN does everything street side.
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Alpaca Capital
(@Alpaca_Capital) reported
@7amahanti @OwenRask Good lord. I know the NBN is bad, but that’s next level. I’m sitting at 100mbs with Tangerine and no complaints other than the NBN is in general, an absolute train wreck compared to other developed nations.
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HP2021
(@HayleyPhoebeM) reported
@TPG_Telecom is a bad company not only do their reps lie they turn around & blame the customer for them doing the wrong thing and then put me on hold 2 cancel my account FU I got of gone with any other company by now and have nbn
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James Turner
(@MrTurnerj) reported
For the last few weeks I've had really unstable internet (maybe related to SOS/ROC changes to the NBN) and it has been super frustrating. The only exciting bit is when it goes out is seeing if the music I'm streaming has buffered long enough to last the outage.
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Gary Larking
(@GazLarking) reported
@7amahanti Im guessing theres some weird local cabling issue where you are @7amahanti .. yes I thought starlink was good for remote locations, otherwise NBN. I get solid 275mbps in Brisbane metro for $89/month.. its awesome ! Syd metro should be similar
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Ty Frost
(@tyfrost) reported
@TPG_Telecom My mother just received an email in regards to a refund offer for her NBN service. Something about not receiving maximum speed according to the plan. It states the refund isn't automatic and she'd have to call a 1300 number. Can you please confirm this is legit?
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Calan
(@Calligan_G) reported
@JollyWangcore Had the same issues in the past, still haven't been fixed. When it rains the internet drops in and out at random. NBN ***** are less than useless.