NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Sydney, Riddell, Brisbane, Melbourne, Adelaide, Old Bar, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Perth |
Internet | |
| Perth |
Wi-fi | |
| Perth |
Internet | |
| Perth |
Total Blackout | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Graham John Bird
(@GrahamJohnBird) reported
@BreakfastNews @CraigBlake23 Interesting that NBN have no connection boxes for new customers in Melbourne . I am moving from Yarraville to Malvern and have been informed that NBN Co has postponed HFC new connection orders by at least four weeks. Seems this has beena problem since February . How good is that
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Lawrence Finn
(@Hipcatprintery) reported
@DavidSligar You’ve never had a decent local cafe then if you think that. Chaplins (my Trentham local) gave me access to their wifi and put me in a seperate room so I could do my uni work for the 6 or more months it took Telstra to discover the NBN is supposed to work in Vic. Free coffees too
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Aitch
(@flighty1986) reported
@NBN_Australia It’s not available as per your website hence why I’m reaching out to see if there is an ETA on resolution
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John Cas
(@moresunshine_1) reported
@girlgerms And my NBN never returned!! 🤬. “Currently being investigated”. Sigh. On tethering now
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Kieran Klep
(@kklep12) reported
@NBN_Australia Any outages now? After some thunder the nbn went down. 3180
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Simone
(@SimoneLouise_XX) reported
Hey @NBN_Australia and @Optus... I appreciate that “planned maintenance” has to happen on the network, that’s fine, but it would be awesome if someone told me! This is the second “planned” outage in a week that I wasn’t informed of. Makes working from home pretty difficult 😞
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Turbo Encabulator
(@MrDefenestrate) reported
Everyone the NBN is fully completed and in budget. We also can't connect you to it cause half our **** is too old
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TPG
(@TPG_Telecom) reported
@nathanemmanuel8 Hi, thanks for reaching out! There's no recent update from NBN and there is no change with the appointment today. I'll have the assigned Engineer to contact you today for further updates. We apologise for the trouble. -Ahra
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peter cross
(@petercr25440273) reported
@macsween_prue I have heard that the contractors who actually fix the NBN have had their rates cut
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Valerie deBritt
(@KerryWitch) reported
@victoria_racing Not a bad day got NBN service sorted.
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Fuad
(@fufuad_) reported
This is the most awful customer service that i ever received in my entire in any aspects. Such a shame for you @Telstra who claim yourself as the best nbn provider in the nation. Instead of solving my problem the issue is getting bigger. The call center hung me up in the convo
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Nomad
(@RyanNomadMonkey) reported
I have been more than patient, but going 6 weeks without Internet with the likelihood of even longer due to rain being an excuse to cancel an appointment is not acceptable. I have spoken to NBN Australia and they have told me it is my ISP’s job to escalate my connection and try
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Nomad
(@RyanNomadMonkey) reported
@Aussie_BB Cancelled due to rain, appointment window between 1pm-5pm cancelled at 2pm, rain stopped at 2:30-3pm. Frustrating because I call @NBN_Australia and they tell me they just subcontract the work, it’s up to the isp to escalate issues and organise appointments. I talk to isp and
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Sisi ✳️
(@FamiliarNoir) reported
Here's some Fking irony for you - NBN turns landlines into VoIP (voice over internet) so without internet phone doesn't work. Modems need power. Power goes out no phone. Use mobile you say - yes great let's do that. Power goes out and everyone heads to mobile network. It crashes.
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Indigo Daya
(@IndigoDaya) reported
@Telstra It’s resolved now, thanks. I’ve been happy to pay a bit more for Telstra to get better service (I’ve been a long term customer), but now the service has gone so downhill (except you’re v nice Laura!) - I can’t see a reason to pay more, so am looking at moving when I get NBN.
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Nomad
(@RyanNomadMonkey) reported
And get me moved up the list and due to 2 cancellations so far this is what should be done ASAP. I don’t feel Aussie broadband are doing enough to get my nbn issue sorted. To this point if Aussie broadband cannot escalate my nbn connection request to be completed by Tuesday
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Mark Haberfield
(@M_Habba) reported
@matt58193415 @NBN_Australia Jesus I hope she ain't broken down tonight considering there are no other accredited tow operators for about 70kms! #cantcallme #wontgoanywhere
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Time to #ActNow #March4Justice #ICACNow
(@mireelr) reported
@noplaceforsheep Your NBN signal?
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Champ
(@ChampChong) reported
@BiggOrsey I get like 115 down and it's still a pain. NBN isn't the answer sadly
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On gardening leave and lovin' it #BLM
(@FeeFeeCee) reported
@ObserverParafox @Aussie_BB The tech crowd all seem to love Aussie Broadband if you check the reviews and comparisons. They’ve been fine for me. I say make sure the nbn people locate their outlet centrally in your house. I opted for front bedroom but signal doesn’t get to back yard.
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🌸 Stardew Hollow🌸
(@stardew_hollow_) reported
I've had no internet for the last week without knowing why and NBN dodged the appointment to fix it. I had a gardener over to mow my yard and turns out all the NBN cables were left in a heap in the grass rather than being fixed into the wall of my house.. soooo ggs I guess.
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Angela Korras
(@AngelaKorras) reported
Oh look 6 days later and my internet mysteriously turns on. Well done #NBN your street techs clearly have no clue what they’re doing during a planned street outage.
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Nomad
(@RyanNomadMonkey) reported
@Aussie_BB hi, wondering if someone can help me. My NBN connection appointment has been cancelled twice. The first time with no call or reason, the second time, today due to rain. It has been rescheduled for June 8th. I have been 1 month without Internet to my property. I feel
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Born an Activist
(@stava61) reported
And what's in the papers? Assisted dying in Qld to be issue for country people without teleconferencing. Tory nbn. Nsw wether Jodi will survive. Tory narrative VIC, covid outbreak. Journalist, My brain hurts from lockdown. And still nothing about the fed going ons of yesterday.
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Erikaniña
(@erikanina__) reported
@NBN_Australia I called them at 6pm and they said they had no updates from the technician and will follow it up. I still don't have any updates. Can you help?
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David 🎀
(@david89293299) reported
NBN News: War has broken out in labor ranks………. REALLY!!!!!! …… hahahahaha @nbnnews REALLY!
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allor
(@allor) reported
@gergnz Yep disaster. Was re-assigned from fixed wireless to Satellite on NBN. Put in question why. Then was told I can apply for fixed wireless. Came out, signal not strong enough to be useful. 4G fantastic speed but plans not big enough, 5G hope.
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Michael Challis
(@NoveltyRaging) reported
Why of course people who worked on the NBN should be paid more. I will show my support through this tweet that takes ten minutes to send.
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星猫夕美🌠Hoshineko Yumi
(@hoshinekoyumi) reported
@BusyKenji That sucks to hear D: Does your area have NBN?
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MLo
(@MLoParis) reported
@catherine___c She's arrogant & rude. Very dismissive actually. NBN held a party when she left. Not a farewell party. A "goodbye" Jodi party when she had finally gone. That said she has worked hard but to work in such a corrupt party I will never get. She will never change their culture.