NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (76%)
- Wi-fi (10%)
- Total Blackout (6%)
- E-mail (5%)
- Phone (2%)
- TV (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Adelaide, Toowoomba, Perth, Brisbane, Dubbo, Warragul, Windermere, Port Stephens, Long Forest, Arumpo, Cairns, Upper Caboollure, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
2 hours ago | |
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Sydney
|
Internet | 5 hours ago |
|
Melbourne
|
Internet | 19 hours ago |
|
Adelaide
|
Internet | 2 days ago |
|
Sydney
|
Internet | 2 days ago |
|
Sydney
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jess 🤍💚 (@matildaismine) reported@1RogerWoodward @RoguestGypsy @Telstra Dude it's not wide spread for nbn... it's telstras mobile service... only very few are having issues with nbn
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Deevitha (@Deevitha_) reportedFinally bit the bullet and got Starlink installed. Highly impressed, the speed and stability runs everything beautifully. We haven’t had a single circle of death anywhere. No more dealing with the shortfalls of NBN lines, poor workmanship and dodgy patchwork repairs. In our exit survey from the old company I let them know the reason for leaving was the poor service the NBN infrastructure can provide, and now that customers have another choice we aren’t limited by the failing system. Highly recommend the switch if you have been considering it.
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rob2511 (@KymRob25112) reported@anthony45052793 No NBN...never will be...
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Kayeos (@Kayeos3) reported@Davemcl70700812 @lesstenny You didn't listen during her speach or read any policies. Clearly stated that the country wouldn't be affected. Other systems can easily be put in place. Besides, majority of farmers have satellite internet because they didn't receive broadband or the NBN. **** you lie a lot.
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Nikki Austin's Aussiegirl 💖 Love Hank & Elvis (@AbAussieGirl) reported@optus_help why does the Internet NBN keep dropping out in Baulkham Hills it's been doing it since last night around 7 pm non-stop every five minutes now it won't reconnect is there an outage please tell me ?
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Harrar Longberry (@HarrarLongberry) reportedNo @NBN_Australia , 1 minute of notice is not a "Planned" 6 hour outage I can only assume you have different SLAs if you call it planned. #NBN #NoBroadbandNetwork
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Titch Ashen (@titchashen) reported@deniseshrivell fair point. In the rush for shiny new com tech the way we did it not always the best. NBN now means those of us with land lines cannot call 000 in a power blackout, or net outage. Before NBN we could. that dont make news much either,
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Roz🌹✌️🕊☮️✨️💜🎶💎 (@rozywhitelight) reportedWe pay the highest costs for our nbn, fttb etc yet our services are substandard, yet again, service provision in Australia fails dismally. I have made 3 calls, long wait times, non local call centre operators ie offshored. Right when Australians need jobs to pay expensive living
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The Opinionated Veteran (@the_vocal_one) reported@ianclarkeAU @CovfefeDnUnder Mate, you're talking to a @Starlink customer... I use it on the Gold Coast, and I'll likely never go back to the NBN, even though I can get fiber, largely because I refuse to pay for something that is intentionally outdated. Outside of the cities, #Starlink is the answer.
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brad 🇦🇺 (@Patriot__au) reported@leftright314 The nbn was dead before it even started. Putting a 1970's tech in the ground in the 2000's was retarded. But now we are going to waste more money trying for peak retard. Putting up a 3rd rate satellite network with a bloke who rockets blow up before launch. Typical labor.
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Marty (@Martywa467) reported@Prowerock1 @VoteLewko @Starlink I myself ended up with a Telstra 5G modem also. It just shows that NBN was not the way to go. Even back when they decided to go with NBN it was obvious it was dated technology and for Australia it has never delivered the service it needs.
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Peter Lawson (@Borindas_Lament) reported@NBN_Australia Another internet free night because you and Optus won't fix whatever makes our internet drop out regularly. FTTP in 2026 but we'd get better connection in South Sudan.
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TomOyn 🚉🏗️ (@AussieWirraway) reportedOrdered a new fibre connection on Sunday, a tech came and installed FTTP on Wednesday, and it cost $0. NBN gets a lot of flack but it's very hard to complain about this level of service!
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Darren (@DoodyDarren) reported@ianclarkeAU @CovfefeDnUnder The NBN cannot do it now, but the optic fibres it uses can. Only the gear at either end changes. There is not a wireless system in existence that could carry the existing load of the NBN, let alone future needs. Talk to a network engineer, please.
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Ian James Lake (@metalslaw) reported@KillAuDeepState @abcnews @SBSNews Nrth nsw's nbn news had a report on it during 6pm news. Mostly because of the rioting caused by the 'far right' (pissed off locals). Then pointing out that Nigel Farage is bad for noticing the attempted beheading as well... 😒
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Nicholas Gilbert (@gilbongw) reported@AlboMP @narendramodi Operating 7/11 stores, NBN linesmen and service stations. Hey but what about your electrict vehicles as you put it? You buy everythink from China, that’s a bit unfair to Indja.
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Ban-Foo Leong (@BanFoo_) reported@Optus This morning, just after 11am, I noticed that my @Optus @NBN_Australia connection stopped working, resulting in no internet or telephone service. I’m located in the Inner West Sydney area. Is this an unscheduled outage. What is going on? This is so frustrating!
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Flick XX (@FlickFlaneuse) reported@Pine_Ghosts @GreensAU2 "with no mains electricity, gas, water, sewage, NBN, garbage, or medical facilities". You're talking rubbish. No one in need of alleged NDIS anything is living under those conditions. No one.
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fuzzylicious007 🇦🇺🩷🦄🦩🌸⭐️ (@fuzzylicious007) reported@senatorbabet Especially because most of it is wasted on unbelievably stupid **** like fraud, foreign aid, renewables crap, not to mention the billions wasted on the NBN & the submarines🤬. As much as I hate John Howard buying votes with **** like the baby bonus, at least we had a surplus then
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FML (@jshster) reported@PieNorthern I haven't had a problem in ages... since we upgraded to NBN high speed. Hate to say it but it might be a tech problem. Although I do get it!
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Bruno (@brusamiok) reported@VoteLewko @Starlink If Australia’s state-owned NBN Sky Muster satellite network becomes completely obsolete compared to Starlink, the entire country becomes dependent on the decisions of a private, foreign corporation.
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Not for you (@bcg1976) reported@BilsonhBilson The public can buy it if they want. It's a public company. I wouldn't with starlink cellular about tk come online. Just like I wouldn't have bought it's copper network off it for the NBN. How has that public turkey worked out?
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💜𝕏 CharmsVic 𝕏 💜 (@CharmsYahoo) reported@JaneCaro @AlboMP We need some caution because satellite Starmind will solve the electricity and water problem just as Starlink has solved the NBN problem
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Raymond McKeown (@RaymondKeown3) reported@Rexdinasaur I worked with Conroy on the original NBN & built the first site in Kiama, it was a disaster, it cost Transgrid $10 million, not one of NBN management had ever built a network, they had no idea, never understood the unique properties of Fibre cable, Conroy would simply not listen, one deal he did cost $800 million as a stuff up, I walked away & said to my people, everyone of our competitors will chase this, lets chase the business they ignore.
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Max Revelation (@MaximilPlan3t) reported@GregNordo @AllBiteNoBark88 I just had another go with Optus. Literally no internet during peak hrs. Their NBN is unbelievably bad, even my business plan was dropping out 20 times a day. Aldi it is.....
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The Immaculate Deception (@DeceptionImmac) reported@QuentinDempster Good to see you're finally admitting that the NBN was a badly thought out brain fart from day one. And the Gumbyment needed someone like Elon to demonstrate to them the proper way to provide such a service over vast distqances. Good to know.
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The Last Dragon (@TLDragon23) reported@DarrylKerrigan3 @thecoastguy Yeah, it's a losers game in Technology esp. for the Government because it is too slow and too far behind the curve They'll spend all this taxpayer money implementing something that will take too long and cost too much, then something else will be created that will blow it out of the water NBN < Starlink anyone?
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Andrea (@1963amh) reported@SharkaByrne @newscomauHQ I paid extra to keep it at the time, so it would be accessible when nbn goes down. Or so I thought. Not sure what I paid extra for ( possibly another outlet )but it didn’t work, totally useless when it’s down. So much for progress.
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Gregory Briscoe-Hough (@GBH0100) reported@craigkellyAFEE Malcolm 22b.O results -same as NBN NO BLOODY NETWORK!
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byron (@byzbateson) reported@vic_gopies I got Starlink. wtf is NBN