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NBN

NBN service status: outage reports and connection issues

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 77% Internet (77%)
  • 9% Wi-fi (9%)
  • 6% Total Blackout (6%)
  • 5% E-mail (5%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Perth, Melbourne, Adelaide, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, Dubbo, Warragul, Windermere, and Port Stephens.

CityProblem TypeReport Time
Sydney Internet 1 hour ago
Brisbane Internet 15 hours ago
Brisbane Internet 20 hours ago
Brisbane Internet 3 days ago
Sydney Internet 3 days ago
Perth Internet 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • johnnymoo1969
    Johnnymoo1969 (@johnnymoo1969) reported

    @NBN_Australia @ausgov If I ran my business like you I’d be bankrupt - you get away with it - too bad I’m going to Starlink - hope Starlink puts you out of business - how about paying me for my leave day!!!

  • BrentHodgson
    Brent Hodgson (@BrentHodgson) reported

    @geofiasco @DHughesy @aaronsmith Aside: Whether the Telstra sale was ultimately a windfall is contested. It raised $60bn to sell the assets, then we spent $60bn on NBN Co just to regain access to the assets sold and duplicate/upgrade the network we sold - and Telstra has paid something like $80-85bn in shareholder dividends along the way. In many respects, NBN shouldn't exist. It should have been the $80-85bn in "shareholder dividends" to the Public Owner that paid for the fibres to be laid - not a $60bn investment after a $60bn sale. But NBN was forced to be created after a now-shareholder-owned Telstra responded to how it might build a national broadband network with a non-compliant 12 page letter effectively saying "we won't - the copper wires are our privately-owned monopoly and we want to protect our market monopoly".

  • LambDownUnder
    LambDownUnder (@LambDownUnder) reported

    @TheLucidyn @Batman2242 Kind of proving the point. Gov can't perceive anything. Making large Capex decisions that are supposed to be generational. It was anti competitive from the outset. Private companies (TPG notable) were prohibited from building out their own network. Regardless, I can have starlink internet now for about the same monthly price as the NBN except i didn't have to front the Capex (and debt) for it. NBN very likely has a negative ROI. I wish we judged policies by outcomes not intentions.

  • Wombat_Ric
    Richard Neal (@Wombat_Ric) reported

    @r0ck3t23 It wont effect providers as much as you think. We have the NBN in Australia and all that happened is everyone became resellers or add on service providers. The telco's wont disappear, they just wont have to pay for infrastructure anymore and become SpaceX resellers.

  • durackpl
    durackpl (@durackpl) reported

    @ChrisEconomist 2/2 The true scale of the off-budget disaster will only be clear when someone aggregates the retained losses across all these investments, as companies do in their financial statements. I've never seen this done, but if the NBN is any guide, the total would be staggering.

  • Deevitha_
    Deevitha (@Deevitha_) reported

    Finally bit the bullet and got Starlink installed. Highly impressed, the speed and stability runs everything beautifully. We haven’t had a single circle of death anywhere. No more dealing with the shortfalls of NBN lines, poor workmanship and dodgy patchwork repairs. In our exit survey from the old company I let them know the reason for leaving was the poor service the NBN infrastructure can provide, and now that customers have another choice we aren’t limited by the failing system. Highly recommend the switch if you have been considering it.

  • anthony45052793
    anthony, underclass prole cat, edwards (@anthony45052793) reported

    @MichaelRuyg yep, when they built the NBN fixed wireless tower, that carries optus and vodafone as well, it had a backup generator. then the tower got "upgraded" with 6 months of regular outages and then next power outage we discovered the backup generator and the ability to call 000 was gone

  • johnnymoo1969
    Johnnymoo1969 (@johnnymoo1969) reported

    @MadsMelbourne Booked @NBN_Australia on Monday - said they’d be there between 8-12 - took day off and no one turned up - incompetent govt that doesn’t give a **** about people’s time - @Starlink here income - FU NBN

  • purana
    purana (@purana) reported

    After close to 7 months.. my mum finally got a working FTTN NBN service before close of business today.

  • richardmelb05
    Richie_Night Owl (@richardmelb05) reported

    @Optus Hi Jay, I dont think you can assist me, one of your optus colleagues has told me by phone, nbn is having an unplanned outage, nbn isnt saying how long it will last

  • Steve02561496
    Steve (@Steve02561496) reported

    @KatyKray73 How much climate damage did this morons national NBN network cause?

  • AM_IL_CHAI
    אריאל בן אברהם (@AM_IL_CHAI) reported

    @HilzFuld @NefeshBNefesh I am a master electrician with open Aliyah application but cannot find job. The paperwork NBN referenced is outdated about ten years! HELP!

  • Russputin2
    Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported

    @FannyFitch Maybe they need to go back to the fail-safe future, using Labors' Full Fibre NBN, that Vested Interests installed the LNP Crime Org Puppet Junta to nobble with stone age Copper. It operated well, for over 65 years, even on iron age Copper, before being sent into the cloud.

  • harrypanopticon
    panopticon (@harrypanopticon) reported

    @SandyXiaotong For the fact that she had such a bloody big mouth on NBN and towards Malcolm Turnbull, she got awful quiet on NBN.

  • pigways
    pigways (@pigways) reported

    @BrowntownBrew @Batman2242 NBN Sats crowded out all private investment. Even it's rollout was ill considered, eg shutting down the interim satellite during the wet season 😳 Specifically what NBN requirements can't be met by starlink ? 🤔 Starlink has ~250k residential subs, 350k total. NBN 300k total.

  • KribbyVT
    Kribby 🦊🔥 Soulfire Kitsune (@KribbyVT) reported

    When my internet stops conking out I will be UNSTOPPABLE… but until then I sit in the corner and sob 🥺 nbn please fix it

  • pfbt
    Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported

    @NBN_Australia Sadly, thanks to Abbott & @TurnbullMalcolm the only NBN I can get is the APPALLING satellite ‘service’. At least once a day, but usually several times a day, the service drops out. Previously reported; NBN ‘tested’ & says it’s OK. IT IS NOT. … 1/2

  • John45OverIt
    John45 (@John45OverIt) reported

    @Batman2242 LOL what a stupid take. that bit of fibre shits on starlink - the current record is 1.02 Petabits per Second (Pb/s). As they say, you get what you pay for. Oh also, what does it cost the consumer for NBN vs Starlink.

  • trickyidnego
    Millicent Bystander (@trickyidnego) reported

    Waiting for nbn person to fix my internet. Has been down for over 2 weeks. Today my provider will take $$$ from my account to pay for internet i haven't been able to access. Capitalism is a beautiful thing BTW other countries fix stuff on the day but hey, oi oi oi oi

  • CtrlAltDwayne
    Dwayne (@CtrlAltDwayne) reported

    @loftwah They didn't even finish the NBN 1.0 so it makes sense. One of my mates had an NBN contract and he got paid stupid amounts of money and he said he'd finish by 2pm, took long lunches and could push appointments by saying he was too busy. Zero oversight. Huge rort.

  • dwarfer66
    Dwarfer66 (Perth COYS) (@dwarfer66) reported

    @skhafiz @Verifone @NBN_Australia You complain so ******* much, if this country is not good enough for you, **** OFF BACK TO YOUR ********!

  • richardmelb05
    Richie_Night Owl (@richardmelb05) reported

    Our @optus NBN internet/Phone service problem has been fixed. My mother can watch online movies and music videos on youtube. The internet is her only source of entertainment

  • Riogallica
    🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported

    Damn, my NBN has been down since noon today. I'm hot-spotting for now, but it's painfully slow down here. Probably the final straw ... if they don't fix it by tomorrow morning, they'll just convince me to embrace 💫 @Starlink not that I need convincing ✨

  • FarCueCunce
    FarCue (@FarCueCunce) reported

    Just had the Indian "tradie" experience. Our ISP offered free connection to the NBN fibre network so they sent out the installer. Long story short, I rejected his ludicrous proposal to destroy my concrete slab driveway so they could run the shortest cheapest route of cables.

  • scotthilditch
    🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚡️Scott Hilditch ⚡️🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scotthilditch) reported

    @NBN_Australia down ahead of @MainEventTV #SpencerTszyu fight, wonder how I get a refund? @Kogan #newsnow

  • GarfieldR1966
    Garfield C. Reynolds (@GarfieldR1966) reported

    @NBN_Australia Here I am almost 2 weeks later and still regular interruptions while NBN lists our address as subject to network degradation. I have contacted my provider and they then check with NBN and I am told work is ongoing. But nothing gets fixed!!!!

  • DK_Flipper
    Pauly D (@DK_Flipper) reported

    @KatyKray73 NBN, steered us through the GFC trouble free, dismantled Howards work choices rubbish, introduced paid parental leave, biggest increase to pensions since federation, funded the digital education revolution, withdrew all Australian troops from the Iraq war....

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @LambDownUnder @TheLucidyn @Batman2242 If you ignore the $30B and 9 years wasted on the failed LNP version. #nbn will be profitable and provide a nice return once all the MTM mess is removed from the network

  • jfwfreo
    Jonathan Wilson (@jfwfreo) reported

    @immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)

  • jamieeedward
    Jamie (@jamieeedward) reported

    @Rizzabeast I had a disgusting phone interaction with outsourced staff in the Optus Nbn install team, the first issue was a computer error, which I understood but asked to escalate to a supervisor, this guy had no customer service skills, talking over me, i asked to talk to his supervisor