NBN

NBN Outage Report

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

NBN Outage Chart 12/04/2025 20:15

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Will NBN compensate me for the outage?

The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Perth, Sydney, Melbourne, Brisbane, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Adelaide, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.

Loading map, please wait...
City Problem Type Report Time
AustraliaPerth Internet
AustraliaSydney Internet
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaMelbourne Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidDeex David Deex (@DavidDeex) reported

    @MrKRudd Raised an important issue regarding the NBN yesterday. It's important to reiterate that this is an essential service and should not be sold off, indeed, it should be fixed and expanded. It's also too costly for some to afford broadband right now, and we need solutions.

  • Fellmeister Dan Fell (@Fellmeister) reported

    @NBN_Australia I've checked that page and also inquiring with my service provider status page and neither show any faults. Following up with ISP support team ATM.

  • Syndix01 Syndix (@Syndix01) reported

    @SylveonAlcremie That's true, I'm holding off on NBN for my house for a reason, it looks like they still haven't fixed the issues associated with it

  • Grumy1957 Hela Arisen Again (@Grumy1957) reported

    Hey @Telstra_news I hope you don’t fail to inform me when the trial increased NBN speed ends. There’s no way I’m going to pay you another $10 a month. #telstra

  • Philip_Roper Philip Roper (@Philip_Roper) reported

    @martyk40 @Raf_Epstein @Telstra Is that a single wifi router or two or more? Is its NBN connection failing or just its wifi network?

  • DavidDeex David Deex (@DavidDeex) reported

    The growing digital divide is a concern, and it's a source of inequality. If people can't afford to access the NBN, then they miss out on so much. Children need it to learn. The pandemic has shown us that things need fixing. Let's fix them.

  • DhivJoseph Dhiv Joseph (@DhivJoseph) reported

    @Telstra could you confirm if there's an outage in Kellyville 2155 NSW. I just got off the phone with your tech support advising me there's an outage and they can't restore my NBN service until it's resolved locally yet your outage check service says everything is normal...

  • downloadeodeo Downloadeodeo📽💙😊⌨🧦🖖🌱📚🐞 (@downloadeodeo) reported

    @QuentinDempster @NBN_Australia @MrKRudd Why are we waiting? A generation has grown up waiting for this service.

  • ashkbne Ash ☁️ (@ashkbne) reported

    Nothing like an 'emergency' @NBN_Australia outage when you're in the middle of a teleconf working from home.

  • UsWar6 Us War (@UsWar6) reported

    @NBN_Australia Yeah you could it's called removing FTTN/FW as a network solution

  • tursiae_ Tursiae (@tursiae_) reported

    The Australian COVID vaccination rollout is so slow that Pfizer's only offering 3G coverage. Thanks, NBN.

  • HeykimberT heykimberTwitch (@HeykimberT) reported

    Aaaaand there goes the nbn. Rip internet, patiently waiting for it to come back up to start stream. Will keep you guys posted. Worst case scenario we stream tomorrow x.x

  • Optus Optus (@Optus) reported

    @winnydotcom @nbn Hi Winny - apologies for any inconvenience this may have caused. Can you please DM us your address so that we can assist with the slow speeds. Aman

  • hasselljpb justacocky (@hasselljpb) reported

    Scam call going round about NBN cutting off your phone line: just hang up!

  • DavidDeex David Deex (@DavidDeex) reported

    The solutions are varied, but we can't trust the market to deliver broadband. The NBN can sell wholesale to ISPs, but can't sell/provide internet directly to Australians or act as an ISP. This was a bad decision by the government to set it up like that, and a failing ever since.

  • SparkarWasTaken Sparkar (@SparkarWasTaken) reported

    @Optus Fix your internet, the NBN fiber connection I have is fast, yes I will credit that. But it has some big issues, primarily; - Unreliable and cuts out, often in waves where I have to restart the modem several times. - Unpredictable upload speeds (270 down / 2-20 up)

  • kmsh1897 kms (@kmsh1897) reported

    @TPG_Telecom is there an outage for NBN service in Wentworthville, NSW?

  • Bradley_Saint_B Bradley Saint B (@Bradley_Saint_B) reported

    2/ There's no avenue to lodge a complaint about NBN Co. So now the provider will receive a notification from ombudsman when it's not their fault. NBN Co is totally untouchable!

  • CamuiKushi Camui Kushi 🇦🇺🍃🐕 (@CamuiKushi) reported

    @LycheeDayou I’m with Optus and while I wanna complain most of the issues I’ve had have ACTUALLY been with NBN Co and out of Optus’ hands.

  • steve_wars Steve (@steve_wars) reported

    @SwoopLuke @HarbourISP Aussie BB have Telstra share of the NBN. Easy setup, Aussie customer service. No brainer

  • JudiJudihum Judi (@JudiJudihum) reported

    @martyk40 @Raf_Epstein @Telstra We had this problem - is it NBN? When we insisted (through Telstra) that someone from NBN attended the property, it turned out that it had not been connected properly.

  • zioreturns Zioreturns #BoomSqaudron #Treasurefriends (@zioreturns) reported

    @libertydownundr ooh what will they do cut off the nbn dial up is better then that ****

  • Bradley_Saint_B Bradley Saint B (@Bradley_Saint_B) reported

    Been having ongoing issues getting connected to #NBN since 24/08. request submitted from provider keeps getting denied by @NBN_Australia. Different reason each time. Called @TelcoOmbudsman. Can only lodge complaint against provider (who are already trying their best). 1/

  • AiTeeKs Teeks (@AiTeeKs) reported

    @superloopnet hi i need help with a new nbn . ive connected twice . dropped out twice, currently waiting for 1 hour since the second drop out , any chance on getting help ?

  • Bradley_Saint_B Bradley Saint B (@Bradley_Saint_B) reported

    @NBN_Australia The person I spoke to on the phone earlier today wasn't prepared to accept my complaint, and told me it couldn't be investigated from your end. But I've DMd the details.

  • LocalNews4051 DM Girt Williams (@LocalNews4051) reported

    So the @NBN_Australia out again in downtown 4051… Look I’m glad they do regualr maintennance [meaning connections down again] so the connection can last a week. Lets bring the #NBN to 1st world standard not just tighten the rubberbands again @AussieBroadband

  • AusTransparency AusPolTransparency (@AusTransparency) reported

    @QuentinDempster @NBN_Australia @MrKRudd Monopolies should never be in private hands

  • behrooz_hm Dr Behrooz Hassani-M (@behrooz_hm) reported

    @Nic3218 Not bad, definitely better than the NBN

  • TravGee1980 Travis (@TravGee1980) reported

    .@Telstra Given you have advised FTTP NBN cannot be connected to my address despite your smart modem being connected and visible as a WiFi network, it is time to bid you farewell. Adios #FibretotheNO #NBNfail #ThisisNOThowweconnect

  • damana Mana (@damana) reported

    @ScottRhodie Ooh, can you help me with my NBN connection before you turn into a pumpkin?