NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Sydney, Perth, Brisbane, Loch, Wollongong, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington, Sunshine Coast and Connewarre.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Total Blackout | |
| Adelaide |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Rob O’Connor
(@catachretical) reported
@thehistoriann @TPG_Telecom Alas, this is has been my experience too. I had an excellent NBN provider with top-notch customer service. Then it was bought up by TPG. Six weeks after I first notified them I'm still waiting for them to acknowledge a DNS problem, or offer any advice beyond 'reboot the modem'.
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Dr Kristie Flannery
(@thehistoriann) reported
Terrible service from @TPG_Telecom today. We are new customers, sent an incomplete set up kit, no solution from a useless tech support, only putting us on hold for 60 min! What a disappointing experience. #nbn #internet
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bridgette Pearce
(@DerekDog00) reported
@Telstra How do I get assistance with my NBN issues. You said I would get a technician. NBN have told me that won’t happen. You will not connect me via telephone and you just keep people waiting on your App chat with no answer to questions How do I get help?
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Optus
(@Optus) reported
@Grundywtf Hi there, sorry to hear you're having troubles with your NBN Internet connection. There is currently an outage affecting your service at Mermaid Waters (PR 23495667). NBN techs are working hard to restore the service as soon as possible (1/2)
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vGrundy on yt
(@Grundywtf) reported
@optus nbn at 4218 mermaid waters has been down for nearly 3 days now any updates on when its getting fixed?
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Cooge
(@dcaughey42) reported
My NBN through @TPG_Telecom has today cut out for the 7th time in 18 months since it's install as they refuse to upgrade wiring to my building. Great fun whilst having to work from home.
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•.¸¸♡ ﹩∀ღღ¥ •.¸¸♡
(@SwinginOnAStarr) reported
@micwoodward Crazy! Yeah nbn was a nightmare here. When I finally got it the guy forgot one thing but because it was marked complete it took another 7 weeks and a complaint to the ombudsman to get them to re-open it and complete it.
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Matthew Passmore
(@MatthewPassmor8) reported
One of the best things about being in a new suburb is I'm not on the NBN and get FTTH One of the most annoying things is everytime I see a good internet deal advertised, they can't service on LBN cables
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Sameer Charles
(@SameerCharles) reported
So @Optus did help at the end. Unfortunately #NBN problem is not resolved so probably time to use 5G (or 4G). May be @Optus can work with @SpaceX to get us #Starlink in Australia 🤓
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spacekat9
(@cooten9009) reported
Hotspotting my TV off my mobile because JFC the NBN is bad here. The peak time data drain is awful Suggestions?
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anarchy753
(@the_anarchy753) reported
@TPG_Telecom I legitimately cannot wait to end my contract with TPG NBN. It is downright the worst experience I've ever had with internet. It's down MINIMUM once every 2 days, and tonight it's crashed at least once an hour for the last 6 hours.
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Kel
(@ten_speed_) reported
Might be a stupid question but what is the option for seniors who don’t have @NBN_Australia but still want a landline because mobile phones are too hard?
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gao zhao
(@gaozhao8) reported
@Telstra Is there a really person in your company, my nbn service already break down 2 days.
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TPG
(@TPG_Telecom) reported
@andyyapwh 2/2 Due to the nature of the issue found on the network, our Engineering team raised a service restoration ticket to the NBN Co. Our Engineering team is monitoring the progress of your case and they will contact you via phone call or SMS for pertinent updates. -Daisy
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Hanno van der Linden
(@Hannovdl) reported
@BelongAU I placed an order for nbn broadband on the 9th of January 2021, router was delivered a day early and everything looked all set for activation on the 29th of January... Several emails later I still have no service or feedback.
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MB
(@M69922744) reported
Hate @NBN_Australia stop upgrading the network so often messing with my internet
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Kirsty Petrides
(@kirstypetrides) reported
@NBN_Australia Yes we’ve checked, it says there have been no outages detected - yet we’ve been without a connection for almost 24 hours now. Our provider lodged an incident yesterday but given its an NBN issue they recommended we get in touch directly. Can you advise on how you can fix this?
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Jayd Davis
(@_jed927) reported
@Telstra How is it that I can have four nbn outages in one day (and counting) and yet each time I troubleshoot the result is ‘no outage’? And still no one responding to my chat sessions. #epicfail #WFH
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Kaesii
(@CalamityPlusMe) reported
All we ever hear is "NBN this, NBN that". Here I am with a shoddy ADSL service that gets 4down and .1up on its best day. What the bloody hell am I paying for?!
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annie
(@annie07139074) reported
@Telstra Seeing your mytelstra app has been faulty for a week can u please cancel my nbn installation appointment or do I have to send it to your CEO and Board members to get a response. Here is the order no. 1-2800763606080 Customer service a joke! You don’t even pretend anymore.
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Peter
(@Peter97467835) reported
@Telstra I have issue with nbn connection. I believe there is something wrong with phone line (FTTN). What shall I do?
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Aussie Broadband
(@Aussie_BB) reported
@micwoodward Hi Michael, The NBN box does need to be specifically registered to the Address and service to work properly. I would recommend speaking with the sales team on 1300 880 905 to see if they are able to help get the service reactivated with that box and confirm the details - Adam
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Fragmaz
(@Fragmaz) reported
@oreofishy @Skvtz Yeah i had the same problem it would cut out around 12-3 tho. I had that problem from duos all the way till marvel cup. Eventually u gotta get the provider to get an nbn guy to come and look at it (they only send an nbn guy if it cut out like at least 5 times in 1 day).
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Optus
(@Optus) reported
@SameerCharles Sorry to hear you're still having some troubles with your NBN Internet service, Sameer. If you're needing further assistance with this, please feel free to send us a DM here and we'll be happy to take a closer look - Vin
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aussiewatching
(@aussiewatching) reported
@Telstra How in the hell do I get in touch with someone from Telstra. I need a nbn disconnection. Rubbish service from a rubbish company.
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benjdunn
(@benjdunn) reported
@Telstra An NBN engineer came today. He couldn’t fix my internet because the DPU needs to be replaced. How can I check if he’s booked someone and when they will come ?
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Tracking the Australian Right Wing ...
(@beccarala) reported
@Reuters Bing is like the Rupert Murdoch version of the crap NBN we had to have and this is yet another handbrake on Australians' access to information which has been organised by the disgraceful Newscorpse 🤬
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bridgette Pearce
(@DerekDog00) reported
@Telstra you were meant to arrange for a technician to connect my nbn. You will not connect phone calls and will not respond to online chat. How do I get help.
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ACME MerasouL
(@DMerasouL) reported
aussie internet is dying, its trash. many streamers were getting issues and even im gettin 30 to 50% losses in game, literally teleporting at places. had to stop stream cuz of all that bs, **** nbn
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Andy Yap
(@andyyapwh) reported
from
Melbourne, State of Victoria
It has been 4 days since my NBN service is basically unusable. A subscription at 100mbps running at 0.6mbps. NBN keep saying it is under investigation and produce no positive outcome. I am not surprise all users will start to adopt faster and more reliable 5G. #NBN #TPG