NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (10%)
• Total Blackout (6%)
• E-mail (5%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Brisbane, Bundaberg, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, Dubbo, Warragul, and Windermere.

City	Problem Type	Report Time
Sydney	Internet	5 hours ago
Perth	Internet	11 hours ago
Adelaide	Internet	1 day ago
Adelaide	Internet	1 day ago
Adelaide	Internet	1 day ago
Perth	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  EGP Quantitative (@AggressiveQuant) reported 5 minutes ago

  @Noicewon11 @Starlink I used to get that screen regularly before Starlink... Pretty sure Macquarie Park/Marsfield would count as Metro. Only ~3 week sample size, but blows away the horrific NBN service I dropped. Only started on the 100MB service too.

• 
  Paradoxa (@Paradoxa18) reported 8 minutes ago

  @DavidJoffe64_2 @drkeithsiau rely on VicEmergency alerts are opt in/out only trouble now it relies on data no nbn here no wifi limited data for mobilenet just switch on to check so wrong to demand people have the latest tech just to get emergency alerts tech fails here +how many network blocked old phones

• 
  nbn® Australia (@NBN_Australia) reported 10 minutes ago

  @adamnicotera Hi Adam, we are sorry to hear about your service being impacted. When there’s an unplanned outage on the nbn network, we keep your service provider updated with all available updates as soon as we have new updates, so please continue to stay in touch with them.

• 
  M 🦋🦋🦋🦋🦋 (@ThatAussieMel) reported 10 minutes ago

  So much for being notified of when the team were coming @NBN_Australia now I don’t know what’s happening with my connection as I’m interstate and my mum couldn’t hang around to see out what they were doing.

• 
  durackpl (@durackpl) reported 11 minutes ago

  @ChrisEconomist 2/2 The true scale of the off-budget disaster will only be clear when someone aggregates the retained losses across all these investments, as companies do in their financial statements. I've never seen this done, but if the NBN is any guide, the total would be staggering.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 13 minutes ago

  @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

• 
  AJganetti #WWG1WGA (@AJganetti) reported 16 minutes ago

  I HAVE NBN 500 DOWN 50 UP FOR $80 A MONTH

• 
  Spiderbloke 🇦🇺🌸 (@bluebristolian) reported 16 minutes ago

  I told people when the Krudd had his NBN brain fart that it would be a colossal waste of money and that the future was wireless, and people told me I was being stupid. I remember the French government and their massive white elephant the Minitel system. Same government stupidity, every single time.

• 
  Pauly D (@DK_Flipper) reported 19 minutes ago

  @KatyKray73 NBN, steered us through the GFC trouble free, dismantled Howards work choices rubbish, introduced paid parental leave, biggest increase to pensions since federation, funded the digital education revolution, withdrew all Australian troops from the Iraq war....

• 
  Leftofcentre (@oldmate9999) reported 20 minutes ago

  @TopherField I didn't say I was against Starlink, what I'm saying is people can wax lyrical about this being disruptive 15 years after the NBN was started to sound prophetic when it was not a viable solution 15 years ago

• 
  Abbie 🇮🇱🇺🇸 (@AbbieXAcc) reported 20 minutes ago

  @Avichaivegas @JakeTurx NBN is such a waste. I am here for 30+ years and seen so many Americans who moved to Israel without any aid from any group (before NBN) who due to finances were forced to leave after learning the language, building businesses, having kids, etc. NBN wouldn't help any of them!

• 
  Rob Khouri (@Robkhouri) reported 21 minutes ago

  @JEChalmers So passing unfunded time bombs such as NDIS & your **** NBN plan just before you were turfed means nothing? Glad you don't do my budget!

• 
  purana (@purana) reported 23 minutes ago

  After close to 7 months.. my mum finally got a working FTTN NBN service before close of business today.

• 
  willard shoko (@WillarShoko) reported 25 minutes ago

  Amazon Leo 🇦🇺 Australia NBN and Amazon’s LEO satellite internet service pushed to 2027 NBN Co and Amazon’s planned low Earth orbit (LEO) satellite-powered internet service is still a while away, with the latest update indicating a mid 2027 launch. It comes a year after the initial announcement confirming NBN Co’s partnership with Amazon. At the time, mid-2026 was the estimated start of the Amazon Leo (then known as Project Kuiper) satellite rollout. Now, the rollout is set to start “around mid-2027”, according to an online update attributed to Gavin Williams, NBN Co’s Chief Development Officer, Regional and Remote. Accompanying the announcement were more details about the NBN LEO service. As the rollout commences, NBN’s new satellite service “will be progressively available to homes and businesses across the NBN satellite footprint”. To begin with, eligible Australians will be able to access LEO internet “through participating Australian internet providers”. NBN Co also confirmed wholesale speed options of either 50Mbps downloads and 10Mbps uploads, or 100Mbps/20Mbps. Although those speeds aren’t higher than NBN’s existing satellite internet technology, the soon-to-be-retired Sky Muster array encounters notable speed drops during peak usage times, according to the ACCC’s Measuring Broadband Australia report. Sky Muster relies on geostationary (GEO) satellites, which orbit roughly 36,000km above Earth. LEO satellites operate much closer, with Amazon’s technology set to orbit at around 600 km. With less distance to travel, NBN’s upcoming service should improve latency and overall internet speeds for those reliant on satellite connectivity. By transitioning to the new satellite technology, NBN aims to compete more strongly alongside Starlink for rural Australians. ACCC’s reporting measured Starlink’s average download speed at 230.4Mbps on its premium $150 monthly Residential Max plan. For now, NBN Co plans to start testing the LEO service “later this year”, followed by customer trials before the intended mid-2027 launch.

• 
  Madeleine Love (@MCLove2024) reported 26 minutes ago

  We're paying progressively more taxes, and our services are decreasing. We just got a generic letter telling us our landline phone will be disconnected in 7 months. We used to have copper line which provided a highly reliable service in emergencies, whether power and internet was on, or not. I recall ringing a (surviving) neighbour in the middle of the Marysville 2009 Black Saturday fires. We had a chat while his smoke alarm was going off and the fire was raging outside. Phone through broadband was hopeless whenever the power or internet went down, which happens frequently. Mobiles are useless whenever the internet goes down, and not long after the power goes off. But those copper wire phones were fantastic. You could actually ring the electricity company when the power was off, and tell them that the power was off and could they fix it. I'm not joining the nbn.

• 
  Johnnymoo1969 (@johnnymoo1969) reported 32 minutes ago

  @NBN_Australia how bad is the NBN !!! - took annual leave today and no bastard turned up - FU NBN - you’re another govt disgrace - they couldn’t give a **** about the customer or their time - another @ausgov disaster - we are a third world country

• 
  GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported 33 minutes ago

  @showcallcrewing @NBN_Australia I ended up using iiNET because the offer a 4G backup, very important for work. And Optus did not help when NBN tech disconnected me, by mistake, as their record were not accurate, so they cut me. For it sorted in 3 days, but no apology from NBN for their error no follow up.

• 
  Paul (@Aus79Paul) reported 33 minutes ago

  @TopherField NBN will pale in comparison to the data centre **** show. Elon has spoken of SpaceX’s new data centre satellite constellation that won’t require water for cooling or electricity. But we’ll race ahead and ruin neighborhoods and farmland building irrelevant infrastructure anyway.

• 
  DemocracyIsDead (@STIIBTWTCFMYCGA) reported 34 minutes ago

  @TopherField One of our clients had an existing telstra router just wanted an NBN connection. 2 weeks. $110 per month. I got her to contact starlink. 5 days later delivered and installed. $75 per month. Get your act together telstra. Can't be so slow anymore. There are choices.

• 
  Tính (@tinhtrann) reported 35 minutes ago

  @cb_doge The rural numbers are the real story imo. NBN was supposed to fix that gap and Starlink just walked in and did it faster.

• 
  Matthew Howarth (@Matthew47487400) reported 37 minutes ago

  @OMGTheMess I agree Old Soldier,but Nation Building projects are few and far between,we try to build **** and the costs blow out. Not sure who scrutinizes the contracts before they are signed. Inland Rail $2 bil blew out to $14 bil,Snowy2 $2 bil, now **** knows NBN already obsolete $30 bil.

• 
  l3oaussie (@l3oaussie) reported 37 minutes ago

  @theheraldsun NBN was Kevin Rubb’s idea to please the unions. Malcolm tried to fix but failed miserably. It is a great example that the government should not be involved in everything. Just leave it to follow a natural course

• 
  VISION 🇦🇺 (@Vision_iii) reported 44 minutes ago

  @Ryantlon @MarkDiStef How can land prices go down? Council contributions are up, electrical infrastructure costs are up, sewer/water infrastructure costs have more than doubled, NBN costs are up. Council/state requirements are significantly more. Cities are landlocked with land become more and more scarce. Impossible for land cost to go down. As to deregulation, what deregulation? They introduced the regulated design process and you now need to get a PCA who asks for a BCA report from a BCA consultant who demands fire penetration reports, fire engineering reports, facade reports, wind reports, waterproofing reports and waste reports. And that’s just BCA. A task that was previously performed by one consultant now needs at least 8.

• 
  Just Thinking? (@ThoughtsSending) reported 45 minutes ago

  @senbmckenzie AUKUS is an LNP brain fart. It should NEVER have proceeded. Australians tighten their belts & miss out on essentials like: Health/Dental/Aged/NDIS/Climate Action/Housing/DV Action/NBN/CSIRO/Education /First Nations …

• 
  LCHF Matt (@LCHF_Matt) reported 48 minutes ago

  @TTAlwaysWins I’m pretty sure our issue is water ingress in the pits. When it rains it stops working. The last time it stopped (3rd time in 6 weeks), by the time NBN came to fix it (4 days) it was working again, so they blamed us. But Dodo has line tests showing it wasn’t working and I have photos showing the DSL link not connecting. The NBN is a white elephant. The government needs to sell it now and get whatever it can and move on. I ordered the Starlink dish the same day I booked the NBN repair. The dish came the same day as the NBN tech.

• 
  Garfield C. Reynolds (@GarfieldR1966) reported 52 minutes ago

  @NBN_Australia Here I am almost 2 weeks later and still regular interruptions while NBN lists our address as subject to network degradation. I have contacted my provider and they then check with NBN and I am told work is ongoing. But nothing gets fixed!!!!

• 
  Steve (@Steve02561496) reported 53 minutes ago

  @KatyKray73 How much climate damage did this morons national NBN network cause?

• 
  Oli (@CARN0N) reported 55 minutes ago

  i’d say that Starlink is pretty close to competing with NBN at home for $75 a month 100 MB per second that’s not too bad. We pay $110 a month for 500 MB per second at home. We usually get about 175. To answer your question a comparable plan in Malaysia is about 55 Aussie dollars so it doesn’t quite compare

• 
  Courty (@turocmit) reported 1 hour ago

  @Starlink New ticket
Subject: URGENT – Unauthorised NBN destruction by queue-jumping installer
Write: “Installer jumped other jobs, took extra cash, destroyed my NBN infrastructure instead of installing Starlink properly and connecting devices. On top plan. Demand immediate fix, replacement hardware if needed, and investigation.” Not r e a l l y what I expected 2 bill periods in. One mobile phone connected. Arguing with grok about what’s possible and what isn’t.

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚡️Scott Hilditch ⚡️🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scotthilditch) reported 1 hour ago

  @NBN_Australia down ahead of @MainEventTV #SpencerTszyu fight, wonder how I get a refund? @Kogan #newsnow