NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Treeby, Adelaide, Perth, Goombungee, Sydney, Wollongong, Sunshine Coast, Colac, Cornwallis, Tanunda, Elizabeth, Baradine and Innisfail.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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💧 Hank van
(@marv_mart) reported
@esseeeayeenn How long do you want it to remain powered up? Up and working? Internet connection (NBN) powered up? Our UPS powering hub, nbn and security cams stayed up for about 4 hours only during recent programmed outage,
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Jack The Alien
(@benno13) reported
Disgusted that @Telstra have cut off my nbn service 6 days before it was requested. Was specifically told it would be disconnected on the 19th, but they failed to tell me they’d cut it within 24 hours of my request. Appalling customer service, never again.
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Positive Sam
(@SetUpUsTheB0mb) reported
@nuckable I'll likely sign up in the next year or so. Far better than current 46mbps NBN service here. Please tell me that's not a Thunderfoot or CS video. They're both cranks on Musk topics.
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Jeanette
(@__eclectica) reported
@NBN_Australia 24 hours without internet here in Lobethal, SA. When might we expect the service to be working?
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TPG
(@TPG_Telecom) reported
@AmeliaHine We can see that on your account and that a tech from NBN Co was sent out last time and the speeds have improved. However, we're sorry to hear that the issue has recurred. We'd like to have our tech team take a closer look in to this. -Charm
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Leigh Jones
(@leighjones0212) reported
Working from home this morning because NBN have to come out and “fix” my NBN. My NBN was working since Friday night. Bloke goes I need to change NBN box over. Now it doesn’t work. He goes you need to call @BelongAU which I can’t Wtf is this ****? What a farking debacle
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AustraliaVotes
(@AustraliaVotes) reported
@Optus He said he already has. He's also been on the phone live chat. The original setup was done in store a week ago and he was told you needed to post the application for connection to NBN (wtf?) He was told y'day 'midnight tonight at the LATEST' Now, 'within a few days' Ridiculous
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Tom Deane
(@TomDeane14) reported
@NBN_Australia we have been without wifi since Sunday 2 weeks ago and we have called our service providers and they are saying they are waiting on a response from you about our situation and we have still heard nothing. it shouldn’t take you 2 weeks to figure out a problem.
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SledgiT #SaintSLDG
(@SledgiTtm) reported
@Pumps7y I would if I could. I cant get NBN cause of a Fkn mountain is in the way. if i lived like 500m down the road from where I currently live i could get could get NBN FML
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Pete MacManus
(@PeteMacManus) reported
Loving the @NBN_Australia outage in the Lobethal SA area.. gonna have to get that TV antenna installed for redundant evening entertainment
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tog244
(@nove777) reported
@NBN_Australia @itaintfacebook Are you guys for real? Schools are online due to lockdowns and this is the time for maintenance? Wtf??
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nbn™ Australia
(@NBN_Australia) reported
@PeteMacManus We are sorry to hear that there is an outage in your area, Pete. nbn is planning to limit non-essential maintenance to minimise scheduled, planned outages in the weeks ahead to maintain network availability as much as possible. 1/2
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HotButteredCrumpet
(@stovern169) reported
@NBN_Australia I was under the impression this was an unplanned outage ? And no, it’s still not back on
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Ragey McRageface
(@RageyMcRage89) reported
@3AW693 They talk about phone coverage being a problem (it is). Meanwhile in what is deemed Metro Melbourne, we have been without NBN since the 23rd June with no clear timeline as to when it’s going to be fixed. Been relying on 4G backup but it’s not the NBN we’ve been paying for.
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Melanie Selwood
(@memselwood) reported
Local #nbn has been down for nearly 24 hours. Using phone hotspots to keep our businesses running, but the local shops can't use their eftpos and no-one carries cash anymore. We'd love an update on when it might be back on, but nothing available yet on @NBN_Australia's website.
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Tao de Haas
(@TaodeHaas) reported
AU now one of the worst countries in the world. Diversity in MSM, NBN speed, action on global warming, Covid testing technology, vaccine rollout. How good is that LNP? How good is that LNP voters? Your ‘nice’ brochure I got today is an absolute farce! @ScottMorrisonMP #auspol
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Marika Mazzucchelli
(@Marika_M) reported
Telco: ADSL/phones are switching off in your area in July because NBN is available so sign up to NBN now NBN: nope, NBN isn't available at your business address until we send a tech *in October* Telco: sucks to be you, turning off ADSL/phones anyway!
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gizmo
(@9izmo) reported
yo @NBN_Australia fix yo **** bruh fr you are trash
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Claire AC 🥉🏅🥇🥈 包玉思
(@baoyusi) reported
@TurnbullMalcolm @chaser Okay, Malcolm, I've always liked you, but never voted for you. We all know you should have been Labor. But can you fix my NBN? Please?
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Michael Pearson
(@michaelpearson2) reported
@NBN_Australia why dont u investigate my problem? Im paying for a 100mb fttn and only getting 11.6mb with 5+ dropouts perday by law nbn has to provide me a minimum 25mb and yous keep rejecting my fault request not good enough why have a policy and you cant stick to it??????????
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waterdragongirl
(@laikalooi) reported
@janine_mcmahon @ScottMorrisonMP I teach music and the sluggish speeds make what should be a smooth and functional mode of lesson delivery a hit and miss affair with constant freezing and drop outs. I hoped it would have improved since last year but Nada I'm keen, my students are keen but NBN is crap.
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nbn™ Australia
(@NBN_Australia) reported
@itaintfacebook Hi Dean, nbn is limiting non-essential maintenance to minimise scheduled, planned outages in the weeks ahead to maintain network availability as much as possible. However, some maintenance activities are necessary and will need to go ahead. 1/2
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Pete MacManus
(@PeteMacManus) reported
@memselwood @NBN_Australia Should be back up tonight in lobethal area (internode have more info than NBN) fibre cut impacting whole town infra. nBN outage info useless.
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Beats
(@dogsat45) reported
@NBN_Australia is there something going on in the glebe area? I've been 4 days with barely any internet and WFH is a nightmares. I've already contacted my provider and they said it's NBN that's having an issue. Can I get an update as to when it'll be fixed???
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Nick veeBee
(@enveebe) reported
@TPG_Telecom Day 8 - still no internet, still no progress. @NBN_Australia you guys are the worst!! Your only redeeming factor so far are the lovely people on your social media team doing their best to keep me informed about how no one is in a hurry to resolve our issue!
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TPG
(@TPG_Telecom) reported
@VimalBrahmbhat We've detected a possible fault within the NBN network, which may have caused the issue. We'll escalate the case to our Engineering team for further investigation and updates will be given within 24 to 48 hours. We apologise for the inconvenience. -Basil
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ΑΠΟ ΠΑΝΤΟΣ ΚΑΚΟΔΑΙΜΟΝΟΣ
(@T3FEmr6nr7OUIeM) reported
@LesStonehouse No, but I thought I saw Bill Gates hanging around my NBN line pit down my street.
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Darryl Tirtha
(@dinnerwdarryl) reported
@superloopnet @NBN_Australia not sure what's going on but NBN has been down on our street in Collingwood for 3 days with no updates or resoultion timing. Tried to get more info from superloop but no answer after 2 hours on hold. Disruption #XVNVN
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waterdragongirl
(@laikalooi) reported
@ScottMorrisonMP So no support for business with a turnover of less than 75,000? The only reason my income has fallen is gov negligence on vaccines. I still need to pay rent, feed kids and pay for the ****** NBN that doesnt work well enough to run my business from home properly.
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Sharna Bremner
(@sharnatweets) reported
Remember the good ol' days, before you were forced on to the NBN, when your internet connection didn't crap out at least twice an hour? Good times. Good times indeed.