NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Elizabeth, Brisbane, Baradine, Sydney, Innisfail, Melbourne, Perth, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat and Camden West.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Elizabeth |
Internet | |
| Brisbane |
Internet | |
| Baradine |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Dwight Walker
(@dwightwalker) reported
finding Windows 11 is faster using #4G not @NBN_Australia so slow internet may have been causing slow computer
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Mark💉💉💉
(@cruxzin) reported
@TMFScottP NBN is that crap in some areas that a disk is the fastest option.
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Mac on tap 💉💉💉🌎 🇺🇦
(@LetSleepingDogz) reported
Hey @Telstra and @NBN_Australia why are without service here in Sydney’s inner West?
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Ryan Tongs
(@rtongs98) reported
@Telstra hey just an FYI, have tried to order NBN home broadband tonight and stuck 5 times on the page after BUY NOW (the cart) with SOMETHING WENT WRONG BAD_REQUEST, and now Verify your identity is running for 10 minutes and not finishing... Seems got some problems tonight.
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Jogathon Runman
(@2LapsDown) reported
Love how when the LNP got in to power we were on the way to a functional NBN but they ****** it up, spent more to do it, and a decade later go into an election promising to fix the internet.
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Evie Blanche
(@evie_blanche) reported
@JustKatIsFine @Telstra Yes! We had no internet for 36 hours until they finally fixed it for us today, and they tried to tell us it was an NBN problem. The NBN tech came out, even replaced our modem for free and it was 100% a Telstra issue
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Lemming.
(@Lt_Lemming) reported
@NBN_Australia No, it really doesn't. Because I wanted to ask a question and none of the lines give you the opportunity to just do that. It's also incredibly frustrating as a customer.
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wilbur 🪱
(@wilburswormhole) reported
@NBN_Australia Third world service. My unlimited service is now penalised if I use over 400gb per month. I am a disabled woman who completely relies on my NBN service and I regularly use over 400 and pay for unlimited. It is now limited, apparently. I want answers.
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Katherine perry
(@Katheri03143948) reported
@ScottAnd67 My son in Melbourne could not leave his home after 8pm, weekends he was only allowed 1 hour outside of the home, and yet during the day employed by NBN (Open reach UK) was in and out of peoples homes several times a day installing fast broadband. It was never about a deadly virus
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Angela McKenna
(@AngelMac61) reported
@BethanyinCBR @mjrowland68 @AlboMP It's a tragic event for those concerned. But the public is not that interested. We have plenty of soap on reality TV. How about a focus on the issues of the day? Aged care, climate, housing, covid, NBN, wages, job security, WW3 and Ash Barty.
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Nelly Jane
(@NellyJa73255653) reported
@Aussie_BB @IanS_Mason @NBN_Australia Help please ! I’ve moved to aussie broad band can’t activate my sim can’t get response can’t call out landline or mobile ! HELP !
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Ryan ****
(@NeeKiWebster) reported
@StanSportAU this stream quality is terrible and I’m on super fast NBN with ethernet. If I have to watch this fight pixelated I’m going to want my money back
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BDubAus
(@bwrigley) reported
from
Sydney, State of New South Wales
Hey Telstra, what’s going on with the NBN services in Sydney Inner west? It’s been down for quite some time?? @Telstra #NBN
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Optus
(@Optus) reported
@dylanarvela Hi Dylan, sorry to hear about your internet and phone connection issue. Can you please direct message us to confirm if this in regards to your NBN internet and home phone service or mobile service? Kartik
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wilbur 🪱
(@wilburswormhole) reported
@ScottMorrisonMP @ashbarty What sort of country tells a disabled woman who has had unlimited data for years,that when I use over 400gb of data on my NBN I will be penalised by slow data the following month,so other users can access internet? Ah what?! If the service can no longer cope then upgrade it! 🤬
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Dylan
(@DillB25) reported
@NBN_Australia FTTB included or is that going to be left out in the upgrades? Still not a lot of info on gfast which I'm assuming will be necessary for big units, had to download over 300gbs over NBN 25 speed a few days ago you could imagine how it could help getting 1gbps Campbelltown NSW
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Wondering_Wilderness
(@Technorants) reported
@NBN_Australia Hope the Chief Customer officer has his CV organised... New Government = More Ethical and transparent @NBN_Australia board. Bring it on
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Lexi
(@lil_miss_lexi88) reported
@Telstra I have been trying to get my NBN connected for nearly a month. I am getting no help at all, they keep saying it’s ‘being looked at’. I’ve now wasted HOURS on this it’s ridiculous. You really need to sort your customer service out, wish I hadn’t switched. 🤬🤬🤬
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Clamface Bobpants
(@ClamfaceBobpant) reported
@PeterDutton_MP Nobody is going to support weaponized satellites attacking each other in space. If someone blows up an NBN satellite then you take them to the international courts. You don't start doing the same irresponsible thing they're doing. Firmly opposed to militarizing space.😠
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David
(@David12250816) reported
@EddyJokovich @abcnews Scott Morisson and LNP cabinet of incompetent MP's never heard of network performance reports such as outages, and per performance of NBN in rural area where users drive many km to get mobile network coverage as better than NBN.
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Bill Chesnut
(@BizTalkBill) reported
@NBN_Australia I am interested in running the fibre inside of my house, but there is no information on your website about that #fail
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Lemming.
(@Lt_Lemming) reported
Hey @NBN_Australia what's the point of having a phone number, if 90% of the IVR options just play a recorded message, then hang up on you? I ended up having to go through to the damaged equipment line just to be able to speak to someone and get transferred to general enquiries.
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capt.zen.petabyte 🇦🇺
(@capt_petabyte) reported
@koobs @opnsense @pfsense I have FTTP & been using the Telco box, I noticed the telco uses PPPoE connection for the NBN. I am guessing (PPPoE being a standard) that replacing the login/PW for the account will do the job nicely. I really wanted to see if another NBN user had found the same?!
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Angela McKenna
(@AngelMac61) reported
@BethanyinCBR @mjrowland68 @AlboMP It's a tragic event for those concerned. But the public is not interested in the intrigue. Dont we get enough melodrama on reality TV and Westpac ads? How about a focus on the issues of the day? Aged care, climate, housing, covid, NBN, wages, job security, WW3 and Ash Barty.
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Catriona Thoolen ⚛️
(@cat240359) reported
@NBN_Australia I got some feedback from my supplier, saying that you will 'restore' my internet by 7th July 2022 You are joking, right? That will be four months since your own people damaged the network, from the node to 24 homes, including mine. Postcode 3478
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Stella Ann George
(@StellaAnnGeorge) reported
@LinaJubilee @SINNAMONCARNEL1 Mine went down about $80 which stinks because NBN had its best month ever for everything and was in top 250 all month. And I posted a new serial. Was excited for a banner month bonus-wise. Nope.
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eCellarDoor
(@eCellarDoor) reported
@sarahvmac No, we don’t and never have had Foxtel (as a matter of principle mainly!). If the cable is already there at your house, my understanding is that whoever you choose for the NBN will use that cable to deliver it as it will deliver the best speed.
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Rod Sayers
(@RodSago19502) reported
@lynlinking @independentaus @WgarNews Just another announcement by the #LNPCorruptionParty which should be worded better like this: "Well, we knew we were ******* the NBN with the fibre/copper blend but we strategically waited until the end of our term to promise to fix it because it will be left to the ALP to do it"
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Craig O'Kane MBE
(@Craigokane) reported
@ElaineStead I’d love your feedback on full working day usage, up/down time - I just got nbn premium as I contemplated this too but didn’t know if sats would affect downtime. Great that we have NBN vs 5G and Starlink as choices now
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David
(@David12250816) reported
@EddyJokovich @abcnews Scott Morisson and LNP cabinet of incompetent MP's never heard of network performance reports such as outages, slow speed and performance of NBN in rural area where users drive many km to get mobile network coverage as better than NBN.