NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (77%)
- Wi-fi (10%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (2%)
- TV (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Brisbane, Windermere, Port Stephens, Long Forest, Arumpo, Cairns, Upper Caboollure, Hobart, Newcastle, Mackay, and Kincumber.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
TV | 1 hour ago |
|
Sydney
|
Internet | 5 hours ago |
|
Sydney
|
Internet | 7 hours ago |
|
Perth
|
Internet | 21 hours ago |
|
Sydney
|
Internet | 1 day ago |
|
Adelaide
|
Wi-fi | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Shane (@bigRD73) reported@blowingtom2 @SenSHenderson It would be as bad as NBN co if they didn't.
-
DBMG 🇦🇺 (@dbmgreen) reported@Peter_Fitz I was a Young Lib at UWA. Tea & Fairy Bread with Mal Fraser @ Sir Charles house. Volunteered. I was sliding but NBN was the last straw. AUS needed a statesman we got Abbott. :( Volunteer for an independant now. Unlikely to support libs ever again. If they are around that is.
-
Nano is green money🥦 (@alexjohnward) reported@rakeau @ianclarkeAU I have wireless nbn, it's pretty bad but much better than nothing. Starlink would maybe be cheaper and better but I think the price will go up so not switching just yet.
-
Jonathan Wilson (@jfwfreo) reported@GamewithDave The only network connected devices I own are my Windows desktop PC, my HMD Pulse+ Android phone, my ISP-provided TP-Link router and my ISP-provided NBN FTTC NCD modem. I refuse to buy any of the "smart" crap.
-
John the Baptist (@JohntheBapt1ser) reported@ruicharadrius This is the most retarded tweet I’ve ever seen. A) falsely thinks WiFi is “the internet” B) doesn’t realise Aussie mobile coverage is some of the best in the world C) NBN is good now. My guess is your WiFi router is crap or too small for your house
-
DissentingSkeptic (@DissentingS) reportedSpeed is latency. No satellite connection is "high speed" sick of the disinformation. Starlink is 20ms-40ms+ latency like mobile garbage is. NBN is a whopping 600ms latency. They need to keep this junk away from fibre areas where I get 2ms latency and have had since 2022.
-
Mel Palling (@MelPalling) reported@Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.
-
Heilagt 🇦🇺 (@scrdeclxpse) reported@ruicharadrius Getting my NBN done and paying $99 a month for 62mb internet, just to have one of my overseas mates talk about his internet of 150mb being slow so he switched to gigabit. Absolute ****** travesty, shameful is what it is.
-
SydneyCityTV (@SydneyCityTV) reportedNo idea exactly who's staying and who's going (we'll likely find out soon enough), but one hopes Nine proper or 2HD/the Super Radio Network* may pick up some displaced NBN staff. *Come on, ex-NBN News talent can't be any worse than some of the presenters they've got right now!
-
Wal (@wally_waldo83) reported@ShaneOliverAMP A big part of the problem is that starting from the 2010's more of our spending now goes to megatech platforms that extract Australian revenue without the old local multiplier. When $100 went to Ford or Holden, a retailer or a local media company, a large portion recycled through local wages, suppliers, property, logistics and tax. Now when $100 goes to a global ad platform, streaming service or cloud provider much more can disappear offshore through IP, reseller fees and related party charges with far less local employment or supplier spend despite the use of infrastructure like NBN and roads. So government keeps importing demand and taxing workers harder to fund services while more private spending leaks offshore to low local footprint platforms. That extraction is not productive for our economy and is increasingly an issue, especially when profits are being offshored and Australian taxpayers are unfairly carrying the burden.
-
stephen humble (@stephenhumble11) reported@DavidLeyonhjelm I will be happy if they cancel AUKUS or NDIS or the NBN.
-
Annoyingly Right (@laughingconser1) reported@GregMarSci I assume you are referring to those educated under the Gillard national curriculum. Is there any part of government that has not been ****** up by Labor? What is worse is a LNP too cowardly to fix ****-shows like Education, NDIS, NBN, Indigenous affairs.....the list just goes on.
-
Wobb & Ro-Ro 🔞 are currently Quack-tastic!! (@WobbandRoRo) reportedYeah idk wtf is goin on dude. The NBN and/or Vodafone have been having the hugest ****** issues lately.
-
anthony, underclass prole cat, edwards (@anthony45052793) reported@blowingtom2 @SenSHenderson they also repealed the universal service obligations and the financial penalties for telstra not meeting them. now every time the power goes out, so do all the landlines*, then 4 hours later the mobile and nbn towers shut down. * yes we still have them, nbn not fit to replace
-
Ticcer 🇦🇺🇳🇿🇬🇧🇷🇺 (@Ticcer) reported@KatyKray73 Weirdly, Rudd's original NBN plan was way better... Fiber to the curb. Turncoat came in and said it was better to have a mix of technologies... as if incompatibility issues between different technologies never existed. It was idiotic! At the time, it was clear to me that he did that because he wanted to claim some of the expected glory of the network for himself, and to snub Labor.
-
TomOyn 🚉🏗️ (@AussieWirraway) reportedOrdered a new fibre connection on Sunday, a tech came and installed FTTP on Wednesday, and it cost $0. NBN gets a lot of flack but it's very hard to complain about this level of service!
-
Hobbie (@Hobbie4C) reported@VoteLewko @Starlink Govt/Telcos/NBN spent billuons of taxpayer dollars to build a rubbish service. Starlink does way better at zero taxpayer expense. So government response to this is to spend more dollars on their unworkable rubbish. I can't think of a better argument why big government needs to go
-
Michael Ryan (@mickr62) reported@optus_help hi. I have had an issue with your sales chat team putting me on the wrong NBN plan
-
Optus Help (@optus_help) reported@timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan
-
Julie Burgess (@julieburgess623) reported@Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.
-
Thomas (@RedoubtOfThomas) reported@lowlandsapien Never forget the NBN rollout either.
-
purana (@purana) reported@AussieWirraway 3+ month 3 different RSP's and still can't get NBN co to connect a FTTN service.
-
Linda Johnson (@LindaJo90431346) reportedTurdbull was never any good. Even Kerry Packer sacked him & called him Useless. Libs gave him 2 turns at PM he stuffed it up twice Whatever he touches is useless - NBN, Renewables, Snowy 2, etc. He's a Nasty Bitter Narcassist. Wish Libs would kick him out. He's a Leftie @austpol.
-
Marty (@Martywa467) reported@VoteLewko @Starlink This is exactly why we need billionaires and trillionaires to do things that our governments always completely fails to do. So glad we wasted billions of our dollars on a rubbish NBN service huh
-
faithlessnomad (@Faithlessnomad3) reported@Ryandally08 @socratesccost Yesss … you get $5.00 a week back off what the government has already stolen off you. Billions in waste and fraud in the NetZero program. Billions frittered away at the NBN. Billions pissed up against the wall on Victoria’s ‘Big Build’. Billions lost in NDIS fraud. Billions wasted on the Inland Rail. Billions down the drain on Snowy 2.0. Billions siphoned off to unions on Sydney roads projects. But hey … five bucks a week. You gotta thank Albo for that. Vote Labor last … Australia 🇦🇺 first 🧡
-
Flick XX (@FlickFlaneuse) reported@Pine_Ghosts @GreensAU2 "with no mains electricity, gas, water, sewage, NBN, garbage, or medical facilities". You're talking rubbish. No one in need of alleged NDIS anything is living under those conditions. No one.
-
Russell Drysdale :#Do Noble Deeds. (@Russputin2) reported@Chriskenny_sky Do they not let current News into the SkyNews cesspit Chris. Do you want us to crowd fund a full Fibre NBN service for you?
-
Stonkin Days (@n0otherwaythere) reported@Starlink I’m one **** around on price from going over to NBN fixed wireless which has been rolled out in my area since I got Starlink. The chapping and changing is bullshit
-
Rayyan Ahmed (@ruhejanaa) reported@Teh_Jkr @Optus @Optus I have 5 services with Optus and have been a customer for 12 years. My NBN internet has been really poor, yet I’m charged full price with no real offer. As soon as I get time from my busy life, I’ll be switching all my services.
-
Scarab (@ScarabOfficial) reportedSo, apparently #NBN is performing maintenance in various areas of VIC, with outages up to three hours in each area. Something seems to have gone wrong with it, though, so it's now a widespread issue.