NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Adelaide, Geelong, Thirlmere, Hobart, Gold Coast, Newcastle, Colac, Canberra, Bowral, Riddell and Old Bar.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Ricky Buchanan
(@jeshyr) reported
Now (we are now 5 hours past last night’s estimated fix time) the NBN is estimated to be fixed at 5pm this evening I wonder if the power line digging screwed it up somehow? I need to rest all day anyway- lots of pain after yesterday- so not too fussed
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🕷Arachne🕸🌻
(@PurpleTarantula) reported
@NBN_Australia Hi, are there any updates to this? Have a child in that area. All eftpos services are down and cash is difficult to access to buy the very little food there is. Have you been able to assess as yet?
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Shaun Sunday - Brainbeast Studios
(@BrainBeastShaun) reported
Our internet and phone services have been shot since Thursday last week. NBN has been out since Thursday night. Vodafone has been out since Tuesday night, I was only able to receive a call for the first time this morning, but I have the weakest signal possible. 1/2
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Polished Cryptid
(@PolishedCryptid) reported
Our nbn is down. We're back to torrential rain.
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Brendon Rice
(@BrendonRice13) reported
@NBN_Australia Are you doing anything? How come power guys can fix things immediately but you guys stand around for days scratching your heads.
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City of Ryde
(@CityofRyde) reported
Due to an NBN outage, public PCs, wi-fi, printing and scanning are currently unavailable at #Eastwood Library. We apologise for any inconvenience caused.
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John ODonoghue
(@john_odonoghue1) reported
@NBN_Australia There’s nothing to fix and no outages because there is no cable NBN in Talgarno .Mobile NBN is too unreliable. Towers too far away in mountainous country . 3G signal with 2 bars at best. That’s why I cancelled all my Telstra accounts and went with Starlink
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Charles O'Farrell
(@charlesofarrell) reported
@Telstra Sorry to bother you. Have had to relocate to my parents place in Brookfield, QLD after our place flooded. Their NBN internet seemed slow, and only just realised it's on 4G (due to floods?). Just wondering if there's an ETA and/or a way to be notified when it is fixed?
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Matilda Boseley
(@MatildaBoseley) reported
Melbourne NBN! You have absolutely no excuse to have terrible internet today! Have you not seen what the rest of the country is dealing with? Please get it together!
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Aspen
(@djaspen94) reported
from
Westfield, State of Western Australia
@KKeneally @AlboMP That's funny - a non subtle way of working into your post that "Albo" did actually have a portfolio, even if he did only hold it for 2 months. As far as the NBN goes, anyone can talk a big story, at the end of the day it gets down to money. Where are you getting it from?
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Peta ✨🔮🌙♒️
(@rockonsparkle) reported
@NBN_Australia My area has no flooding at all and the outage started AFTER the flooding subsided elsewhere. Start working on Deception Bay 4508 please.
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Margaret Fowler
(@dreamboating) reported
@criprights @wendycollins62 Did anyone else wonder, when their landlines disappeared with NBN, ‘How’s this going to pan out in an emergency? ‘
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Danny O'Brien
(@The_Dugongs) reported
@iiNet @NBN_Australia service is out in Annerley (4103). NBN website says no issues but there was a few hour lag on that information two days ago when similar circumstance occurred.
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Peter Bell
(@PeterBell7) reported
from
Sydney, State of New South Wales
@JJKALE2 I love PK .. reflects how tired we are of comparing our **** show with another country This cruddy government NEVER compares us to OECD when languishing at the bottom social reforms, pensions NBN etc
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Nick
(@nickspilly) reported
@Telstra how long is the estimated time of the nbn service to b back running in Tweed Heads? 1/2
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Shaun Sunday - Brainbeast Studios
(@BrainBeastShaun) reported
@Optus It'd help if the service actually worked. I bought a USB modem on Monday because my NBN is down and I work from home, and it's worked for about 6hrs total since.
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Ghopper64
(@ghopper64) reported
@Barnaby_Joyce are you going to continue to deny climate change? Interesting to see what localities received help! Is the missus's NBN connection water safe, wouldn't want our tax dollars wasted?
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Peta ✨🔮🌙♒️
(@rockonsparkle) reported
@NBN_Australia @NBN_Australia nope, it’s been over 24 hours now. The area I’m in has no flooding, so it’s frustrating that it hasn’t been fixed yet, considering the outage started after the storms ended.
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Adam Williams
(@adamjonwilliams) reported
@trawg @NBN_Australia my nbn is down after this mornings storm, just flipped the house over to starlink for the time being and isobel is sick on the couch watching blippi. good to have alternatives however you've go FTTP better to ride out the downtime.
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David Harrison
(@trawg) reported
@adamjonwilliams @NBN_Australia I am curious if FTTP users in this area would also be down - I assume power outage at the POP also takes out FTTP in most cases
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SusBoySlim
(@PervyPimp) reported
@OcarinaJones @davidgillmore3 Except, Medicare, Centrelink, NDIS, NBN, superannuation and minimum wage to name a few Also during all those issues Morrison went on holiday and did nothing
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Tomas Bravo
(@tomasbravot) reported
@BelongAU when is service coming back in St Lucia? Nbn is tilting red since tuesday when the power came back
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Ross Kerker
(@rosskerker) reported
@NBN_Australia Y'all need to fix this ASAP, shops are cash only and ATM's aren't working either, people going to be hungry, not to mention my netflix...
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Dr Gumleaf, PhD 'Detecting Bovine Discharge'
(@GumLeafWhistler) reported
@NBN_Australia Thanks for the response Nikki. The point about being 880m from a node was my main issue. That's not my provider. In any case, since I wrote the tweet, the 5-6 dropouts per day have settled so it seems one of the however many service providers finally got an NBN tech' to fix.
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TT
(@TT20850597) reported
@BreakfastNews we have had no phone access since Monday. I’m using my emergency Telstra wifi hub; nbn out for who knows???? Shelves at Coles bare. Woolworths was closed till yesterday.
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Graeme R
(@grey341) reported
@Optus @pitdroidtech Seriously @Optus , check the status page? This is the 2nd outage/severe latency issue in 3 days, still your page says no NBN issues for my area. I literally have a speedtest of 0.20 Mbps and I am only 25 minutes from Sydney's CBD paying for tier 1 service! I cannot work.
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Dr Gumleaf, PhD 'Detecting Bovine Discharge'
(@GumLeafWhistler) reported
Any network specialists around? Curious whether NBN can detect multiple dropouts at node via monitoring equipment/software? I'm regional, had a very bad period of d/c, 5-6 times a night, starting usually 6pm. Now fixed. Not enough techs or waiting for complaints to pile up?
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Cc
(@Cc97639146) reported
@NBN_Australia Manly West 4179 is down but NBN website says it’s there is no outage whereas other sites says there is? Can you please confirm if Manly West is affected by NBN outage or if it’s another problem I’m having? I work from home so having no wifi/nbn isn’t ideal
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Hailey
(@naboothesharman) reported
@NBN_Australia TPG says its up to NBN to figure out, NBN says its up to TPG. 6 days with no service and endless excuses from you and TPG.
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TAI in danger
(@purrpIed) reported
wont be as active atm because of the floods there is an nbn shortage!! because of the flooding no one can get to fixing it, so a lot of the state has no wifi. as well as in some parts no data either because of the damaged towers. i apologize for slow replies and work!!!