NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (73%)
-
Wi-fi (12%)
-
Total Blackout (11%)
-
E-mail (3%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Colac, Adelaide, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Perth |
Wi-fi | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
JamusB
(@JamusB) reported
@themarkjacka They also said they’d bring down a surplus in their first year; their version of the NBN would be cheaper; they’d bring down debt and deficit … #LNP - So many lies, so little time!
-
joanne *****
(@cocky28) reported
@swm0904 @NBN_Australia Not sure this good news. The nbn is nothing but trouble. Constant outage s. Been waiting all day for the technician to arrive. Heard nothing. Internet been out for days. Only costing me money. Crap
-
Aurora
(@The1WithABrain) reported
@TelstraEnt Wouldn't need to use 5G if the NBN fiber roll out wasnt a train wreck cause you could easily get speeds faster then 5g of a true non **** fest fiber network. (To the person that runs this social media account do even reply to me with your copy paste **** mmk)
-
Shane
(@shanelord) reported
@NBN_Australia As I’m impatient - and my FttN connection has been up and down like a yo-yo for the last few months (NBN tech is scheduled to visit if they ever make it) - is there any chance to find out if my property will be eligible sooner than that? Or even be an early install?
-
Disquieted Australian. NSW - the Ruby standard.
(@Strongisgentle) reported
@BroOfHoppers I got a quote to go to fibre from FTTN last year. It is in a pit outside my front fence, a few metres from the front of the house. They quoted $3000. I miss the days when we had publicly owned telecoms company with a service priority. #auspol #nbnfail #nbn
-
Duong Binh Nhu
(@DuongBinhNhu1) reported
@Telstra NBN service has been down around South Yarra for a few hours. Any solution?
-
Robyn Bonser🕯️🕯️🕯️🕯️🕯️sewer🐀
(@Bloss55) reported
@andrea_weymouth She & Laming did it online...bad nbn connection
-
bronwyn walenkamp-landers
(@bwalen) reported
@NBN_Australia can you clarify the “unplanned outage” across Leichhardt 2040 and Annandale since before noon today. The NBN outage site said there’d been an unplanned outage which was being rectified and now nothing? Internet still out.
-
Daniel Lee
(@dylee90) reported
Is it that hard to a) plan your capacity when you’ve had so much lead time and b) at least let your customer know if you can’t deliver what’s been promised? Also why am I compromising by having no connection for almost 2 months when I’ve only done the right thing? @NBN_Australia
-
sudokillall_
(@sudokillall_) reported
@NBN_Australia Why ******** didn’t you just do ther the first time?
-
Sydney Spurs
(@sydneyspurs) reported
@bwalen @Telstra Just an update from an hour with Telstra. They’re now saying it’s an nbn outage
-
Mr Squiggle aka #ProudSatanicSewerRat
(@MrSquiggleAu) reported
@SuxHypocrisy Can we really expect anything less from @NBN_Australia ? After all, it is the No Broadband Network!
-
Rodger John Riach
(@RiachRodger) reported
@FinancialReview Accountability & value of Service provided ? Bonus must be removed NBN has many homes & dwelling to repair for very shoddy connections Asbestos Pits broken & neglected Old telephone wires not removed Aus Post has over paid Board & Chair as others NBN ARTC etc. Jobs for mates
-
Pyjama Sam 🏳️🌈
(@NoGoodStoryEnds) reported
@Telstra Our Nbn connection has been down since 11:40 ish am - the HFC NTD has been unable to establish a connection, and we're located in Leichhardt, like other users who have been reporting a problem.
-
Ash
(@justa_pandabear) reported
@noplaceforsheep I know our NBN is bad but surely they could do this over video
-
Leo
(@Lankanleo) reported
They technician will arrive in 11 days and all of a sudden the two days before they were meant to arrive (less than 48 hours) they say the @NBN_Australia is having country wide protest so have to postpone! I mean c’mon, everyone is relying on you to provide the best service
-
lesp
(@lespi88) reported
@PaulXBeck @DaveMilbo I just bought a house less than 10 mins from Adelaide CBD and recently found out it’s still on ADSL and won’t have NBN until at least end of June, likely later. Wtf.
-
Curtis Busseler
(@CurtisBusseler) reported
@TPG_Telecom outage in Wahroonga? Checked NBN website no outage detected, been out for 24 hours??
-
Jim B
(@jimbroson) reported
@Telstra It sounds like the Telstra ticket was closed for some reason, so NBN were "unable to raise the workorder to have your lead in re-installed as you have an active service still “connected” with your service provider". What's the correct process here?
-
Animae ⚖️ ✊🏿✊🏽✊🏼🐀⚖️
(@AnimaeOK) reported
@ShiannonC @newscomauHQ Bless her💙 Tell her to change to Belong NBN, i had so many problems that Telstra actually recommended it, i changed & YAY no more NBN problems!
-
Daniel Luong
(@dan_luong) reported
Unplanned incident affecting the @NBN_Australia network in 3145. Been a few days now. Any idea when this is fixed? @Optus
-
Harry Connic
(@harryconnic1) reported
@SimonBanksHB @NBN_Australia @PaulFletcherMP NBN is garbage I went from 100mbs to 20mbs for the same cost So much for cheaper/faster bullshit that came out of govt’s mouth Just another govt disgrace
-
joanne *****
(@cocky28) reported
@NBN_Australia not happy. Have been waiting all afternoon for the technician to turn up. So not only has there been no one come to fix our problem. No customer service update. Not only is your product absolute crap but so is your customer support. Not happy.
-
Allaben
(@Allaben) reported
@Telstra terrible service on the text help tonight for the NBN outage in South Yarra.
-
charlotte🏳️⚧️
(@NoriAvali) reported
.@NBN_Australia **** you, our fttc box is ******* dead and instead of just sending us a new one you make us wait two weeks with unusable, unreliable internet for a technician
-
bronwyn walenkamp-landers
(@bwalen) reported
Widespread @NBN outage across Sydney’s inner west including most of Leichhardt and Annandale. Very little info getting out but suspected to be “unplanned”. Maybe NBN and providers including @Telstra could update their outage sites.
-
LordSoth
(@LordSoth123) reported
Not to kid ourselves the fibre "upgrade" is just pushing fibre further down the streets and allowing the user to purchase another "upgrade" to the premises. Word on the vines are #nbn still don't know how to connect it up 🤔
-
Marcus Herrick
(@Marcus_Herrick) reported
The NBN has been down for my entire street for a week. Screw you Malcom Turnbull and also Optus’ terrible customer service.
-
Interested Bystander
(@IntBystand) reported
@POTRM And why is the #NBN kinda ****? We all know the answer to that one #auspol
-
MrCapone
(@CaponeField) reported
@NBN_Australia Denied by NBNCo _again_, guess I’ll continue to use non-NBN internet as my existing FttN connection sync speed is to slow. Thanks for treating me as a second (or third now?) class citizen.