NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Wi-fi (9%)
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Total Blackout (9%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide, Rosalie Plains, Eden, Gold Coast, Perth, Bordertown, Thirlmere, Canberra, Westbrook, Wollongong, Toowoomba and Meringa.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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P is for Painslut
(@pisforpainslut) reported
@Optus you guys really need to sort your NBN out. Yesterday it fluncked out and 24h later it does the exact same thing. No ETA. Nearly 2h later still not back up. No idea when it came back yesterday but it wasn't before I want to bed. Fix your mess.
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Rebekah Jones
(@rebekahjones75) reported
@lynlinking @WgarNews That’s probably because of our crap NBN
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Robert Hazeltine
(@HazRobert) reported
@LesStonehouse Given Shorten’s lack of nous & therefore leadership shown while LOTO, I am genuinely convinced Aus would be no better off if he were PM. Eg he didn’t want to fix the NBN and he sided with the hillbillies rather than experts. I can’t imagine him working the press as Vic Dan does.
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Michael Pearson
(@michaelpearson2) reported
@hcgray @NBN_Australia Optus is **** go Aussie bb
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Canowindra Curmudgeon
(@tw1tteringclass) reported
@NBN_Australia & @Optus when is the area outage around Canowindra nsw going to be fixed? We have huge tourist numbers atm for hot air balloon festival and you are killing our retailers with no eftpos etc. @PaulFletcherMP #auspol
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Canowindra Curmudgeon
(@tw1tteringclass) reported
@Optus It appears that the link relates to mobile network outages which is rarely an issue around here. It is the @NBN_Australia outages that are critical (no internet or landlines) and there is never any info posted about these. Amazingly outage info seems to be withheld from
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MasqueradeAsSane
(@mishamaddock) reported
use the #NBN they said, The #Nationalbroadbandnetwork is going to be good, it's going to be ******* mandatory soon anyway, why not. I have not had my internet connection fail this often since they started bringing in DAIL-UP as a popular household thing, fix your ******* ****.
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Dr Darren Ng
(@DrDarrenNg) reported
@NBN_Australia is a joke. I have had NBN at my house for 6 years. They come to move the NBN box and all of a sudden I don't have a service. @Aussie_BB have been 'escalating' it more than 5 or 6 times and still nothing. Been trying to connect for 2 months.
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CritHappens_Gaming
(@RealCritHappens) reported
Special thanks to @NBN_Australia for again causing disruptions to the schedule. Last month on the 27th the issue started...Guess I am lucky, I got 2 weeks of decent service. So unfortunately there will be no Saturday Night Skulduggery tonight and Throwback Tuesday is off also.
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FutureIsNotThePast
(@FutureNotPast) reported
@bigjsl @kate_eviva The same gov that couldn't turnoff the video call mute before the PM started talking, unless that was the lag in the copper #NBN network they built.
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joanne *****
(@cocky28) reported
@NBN_Australia So my nbn service is out again. Is it just me or is something going on in the area. It hasn’t been working since last night. Getting beyond a joke
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💧 Data Dot WFH 🏠 Sometime Sewer Rat - Jingeri
(@petermclarty) reported
@NBN_Australia my God your service is ****, three f'ing days to get a service repaired, maybe, but who knows. I'm bloody pissed off right now. Get some more technicians, you're bloody useless
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Netrunner Card Generator
(@NetrunnerGen) reported
The Le Guin Grid NBN •• Upgrade: Region. 4 credits As an additional cost to run this server, the runner must take 3 net damage. Limit: 1 region per server.
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Clem DB
(@Clemdbp) reported
@LaTrioli Like climate change and the NBN we’re going to sit here and do nothing until better technology comes along that resolves the issue.
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Gregg Girling
(@ggirling) reported
@NBN_Australia And Dave at #Superloop is saying there’s no #NBN support team for them to deal with. Amy, pls intervene.
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David Toons
(@DavidToonsYT) reported
@RemyRaccoonYT aw man nbn is the worst, i was on one of those modem things, I will say unlimited internet is somewhat freeing LOL
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Jodie Skellern
(@Jodie3735) reported
No internet but NBN have identified a line problem & are working to resolve. Optus added data to our phones so we can use the internet that way until the line is fixed. Happy with @Optus prompt, professional and polite customer service. Hopefully @NBN_Australia can be as good
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Sam Tomlin
(@SamTomlin539) reported
@topendredheeler 100 per cent worth it - only problem is being reliant on regional NBN.😠
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Bill Budgie
(@Punter1Mug) reported
@blakandblack @ElaineM11584892 Yes, the media landscape is the problem. People are tripping over themselves in praise of Laura Tingle (👍🏼). We used to have Kerry O’Brien, Laurie Oaks, Emma Alberici, Nick🤔?, who called out the NBN(and was sacked)...etc. We lack an honest media. It’s been downhill since Howard
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CritHappens_Gaming
(@RealCritHappens) reported
So about 4 hours later, they fixed whatever was broken... no doubt until next week when it falls flat on it's face again. Fantastic idea @NBN_Australia - How about you actually fix the root cause of the issue instead of just patch fixing?
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Srinivas Pothuganti
(@mexi_rec) reported
@NBN_Australia internet is down since morning. All I hear from tech support is that technician is not available..
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nuImmortal
(@NuImmortal) reported
Dear @elonmusk please launch some satellites to cover North QLD, Aus. Waited 6 wks for our NBN Sky Muster satdish to be installed. After 3 hours of waiting to talk to our ISP's tech support, found out modem supplied is faulty and now need to wait 2 more weeks. Pls help #disrupt
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Jodie Skellern
(@Jodie3735) reported
Seems no internet until Monday. NBN can’t fix the problem remotely and have to physically go to the exchange box and then our home (if needed) 😡
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longevitytraining
(@longevitytrain1) reported
@Telstra Yes issues pertaining to Nbn and Kayo offer ....let’s be frank your sms service is a complete customer service debacle
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sortius
(@sortius) reported
@wombat1974 Honestly, anyone who voted for them and acts like they weren't warned is lying. What they planned to do, then did to, the NBN is pretty much a metaphor for how they approach every problem
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joanne *****
(@cocky28) reported
@NBN_Australia Here we go again. This crappy service is out again. Wtf
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Robert Hazeltine
(@HazRobert) reported
@BevJohnst @MarianSmedley @BarbaraHFlowers Shorten was not PM material as was evident by the way he voted from the LNP backbench and his uncritical approach to various issues put to him — like recovering the NBN stuff up. Simply, he was 2nd rate and it was obvious.
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nbn™ Australia
(@NBN_Australia) reported
@natyxjae This is correct. We requested your address to see if this service-related issue has been raised by your provider to the right nbn team. As mentioned in our DM reply to you, it has not. 1/2
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Glendalough Farming
(@Richard68486556) reported
@Telstra Been down this path before. Telstra blames nbn, nbn blames telstra. Bottom line is I pay telstra for a service I don't get majority of time not nbn. Ended up hotspotting to my phone which wasn't much better. Phone sitting next to your $2000 magic antenna that doesn't work.
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The Hot Wizard King
(@HotWizardKing) reported
@NBN_Australia The NBN is ******* useless it's been broken for like 3 weeks. Called up ISP they say a NBN technician will come and have a look. Then NBN says your issues been fixed, without coming out, twice now. Internet's still ******. Cheers guys