NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Brisbane, Sydney, Long Forest, Perth, Loch, Wollongong, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington and Sunshine Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Adelaide |
Internet | |
| Brisbane |
Wi-fi | |
| Adelaide |
Internet | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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wilbur 🪱
(@wilburswormhole) reported
@abcnews Maybe her first job could be investigating the fact unlimited NBN is no longer unlimited? Now if we go over 500 gb per month we will be dropped to a lower speed the following month, apparently that allows other users to access the service. How about upgrading the NBN?
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City of Ryde
(@CityofRyde) reported
Internet is currently not available at #Eastwood Library due to an NBN outage in the area. This impacts public PCs, printing, scanning, photocopying and wi-fi. We apologise for any inconvenience caused.
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Kris Robinson
(@kris_robinson) reported
Damn @NBN_Australia is unreliable. Second long term outage this year (via @optus), requiring a tech to visit the exchange. It's so frustrating knowing that the LNP torpedoed the full fibre NBN plan to instead pay billions more for a poorly maintained, inferior network.
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gay
(@gothamgrrls) reported
love nbn saying they fixed the outage when in fact, they did not
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Paul
(@Paul40902659) reported
@TPG_Telecom I think something has severed the fiber optic cable to my NBN box, maybe a rat or something, can you make an appointment with a technician to come to my house to fix it? I sent a private message already.
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Zelda Doyle
(@Zelda_Doyle) reported
@DocOnSkis @NBN_Australia Get onto Facebook, contact the Regional Tech Hub and ask for help. Your first step is ALWAYS the ISP...
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MyRepublicAU
(@MyRepublicAU) reported
@akg_g1 Sorry about this. We have identified that there`s an outage affecting NBN services in multiple locations across the country. We apologise for any inconvenience caused, our engineers are investigating the issue and aim to have this resolved as soon as possible. - Lauren
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Kris Robinson
(@kris_robinson) reported
It'd be great if we had a well designed @NBN_Australia as originally intended, and Australians could work productively without constant issues caused by outdated tech and mismanagement.
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Stuart Robinson
(@TheVinsomniac) reported
@AnnaMantchakidi No Broadband Network #nbn
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anthony craig
(@anthony82149035) reported
@NBN_Australia @TurnbullMalcolm @Telstra water in the line at Lithgow copper wire to optic cable doesn't work Malcolm fix it. Your decision to stop optic cable to house 🏠
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David
(@Centurion086) reported
@VodafoneAU I think your nbn is having dns issues it’s been up and down all day.. I’ve flicked my dns over to google and had no issues since
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Johnny
(@JohnnyLydon) reported
@ScottMorrisonMP “The problem with Labor is when they start spending they can never stop. They don’t have the discipline. We hve the discipline 2 know when u need 2 spend & when u need 2 stop”You confuse spending & investment, wanted cheap during the gfc, went cheap nbn =disaster
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DeadSlugg
(@DeadSlugg) reported
@Hi_im_Georgie @Aussie_BB @NBN_Australia Most of the time ABB has to come out to service poor lines that are left from Telstra's mess
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zharris hates the Libs
(@goforgold80s) reported
The "superior economic party": False Robodebts Aged Care crisis Medicare cuts Crap NBN NDIS cuts Indue cards Sold strategic assets to CCP Gutted ADF Cuts to Medicare/PBS Abondoned us during Covid and national disasters 2 recessions $1 TRILLION DEBT #Auspol
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Dr Mary-Ann Fox 💉💉💉
(@maffygirl) reported
@DocOnSkis @NBN_Australia They came to my house last week and fixed a problem in about 30 minutes. Technician couldn’t have been nicer.
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JeffR
(@JR_5000) reported
@MyRepublicAU worst customer and technical support ever! NBN drops out every hour. No NBN all day. Please cancel my service asap! What a disgraceful company
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MyRepublicAU
(@MyRepublicAU) reported
We have identified that there`s an outage affecting NBN services in multiple locations across the country. We apologise for any inconvenience caused, our engineers are investigating the issue and aim to have this resolved as soon as possible. Regards, Lauren
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Alan Barlow
(@alan_in_oz) reported
@iheartguitar @Optus My NBN cable has been ripped down by a passing truck, because NBN didnt install it high enough. Now I cant even get to Optus to find out whats happening because the Optus service is compromised. I hope they dont expect to send me a bill this month!!
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Marcus Fitz-Gerald
(@marcusdsfacts) reported
@MsSandyCrack @jendudley What's your location to have remained on HFC so long? I'm envious of you. Was on aerial cabled Optus HFC for fifteen trouble free, blissful years. Now below ground ex Telstra NBN HFC and it's rubbish. Looking forward to 5G from Optus direct.
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Nadine von Cohen
(@nadinevoncohen) reported
**** YEAH WHY DID IT JUST GO BLACK AGAIN DID WILL SMITH PUNCH KEVIN COSTNER OR IS THE INTERNATIONAL BROADCAST USING THE NBN
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Hammer Razor
(@HammerRazor) reported
Can anyone direct me to an onbudsman please? im done with @NBN_Australia Stream cancelled again coz i cant hold a stable connection AGAIN. Over 6 months of this garbage.
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RedHQ Support
(@RedhqSupport) reported
Printco is still experiencing issues with their NBN.
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Peter Clarke
(@MedicalGuyPete) reported
@disastayli @originalbeth_ It all depends on the reason for your speed issue, if you are not getting the advertised speed on your node yes you contact nbn, if its CVC related, then that means optus hasnt purchased enough allocation for the number of optus users, change ISP, if it's nbn they have to fix it.
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MyRepublicAU
(@MyRepublicAU) reported
@KyARussell We're sorry about this. We have identified that there`s an outage affecting NBN services in multiple locations across the country. We apologise for any inconvenience caused, our engineers are investigating the issue and aim to have this resolved as soon as possible.
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P
(@P87794158) reported
@YoungLibs You guys have some mixed up **** going on. 9 years how much debt? NBN doesn't function going to 2.0 Why do it once when you can pay your mates to do it 3 times
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Coppo
(@Coppo03411135) reported
@davobridges1 @anoman64 @birdonatwig Same as the NBN the Libs stuffed up. Now Telstra provide the poorly trained repairers (not techs) to NBN under nbn contract. Basically only a complaint to the Ombudsman gets you working after 4 visits
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Ken Behrens 💉
(@DocOnSkis) reported
@Zelda_Doyle @NBN_Australia The ISP can't fix physical faults, though. All they can do is request NBN to do something. And in my case, NBN keep saying no. But no-one tells you... you just wait 5 hours at home for someone to fail to turn up.
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Dale's Exhausted
(@DalesRamblings) reported
@historyfilmfan (If Skynet ever try to conquer this country, they will spend five seconds trying to deal with NBN before promptly standing down. Mark my words.)
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Jay Daniel
(@jayjdlane) reported
@Telstra @NBN_Australia okay over a month now with the service down is beyond a joke!! No one can give me any answers. Just fix the damn thing! Geeez. Time to move on to another provider. How’s your service level @AAPTHQ better than Telstra?
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El Pinksto
(@Elpinksto) reported
@Julie56T @peggymel2001 Which is the one we need to keep. I wanted to get a transistor radio coz when the net goes down, all information stopped but in Lismore, so nowhere to get one. My mates NBN was only restored yesterday!