NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Brisbane, Sydney, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
TV | |
| Adelaide |
Wi-fi | |
| Melbourne |
Internet | |
| Brisbane |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Cameron Brown
(@1cbrowny1) reported
@jorpra86 @JohnOlzard If you dig a 10km hole in our flat earth wont you just fall through? My internet is ****, hope the lizard peoples roll out is better than the NBN
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🌸𝓘𝓷𝓾𝓴𝓸🌸
(@InukoKun) reported
So uh, cloud gaming is not terrible, even on wifi and austalian nbn
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Kary
(@kary_cee) reported
@NBN_Australia I connected to the NBN maybe about 2-3 months ago because I got the notice that the old network would be shut down in August. So...why is there additional work being done and I get a card indicating I can soon connect to the NBN? Is this remediation works?
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Firedingo
(@Firedingo) reported
@yaakov_h Meanwhile news here ran a story about Narromine having no internet here. They even interviewed a person who was on mobile data because the NBN was completely out for them. A great way to prove it doesn't work at all with **** internet.
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💧💦Just Judith'n'🅰️LF
(@JrehnJ) reported
@Info_Aus Oh Rosie. I had to cancel my #nbn. Tried 2 providers but in the end both agreed it was #nbn sourced problem with old something or other. Am now just using phone hotspot.
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Rosie Williams #AusGovInfo
(@Info_Aus) reported
So at least I have found out the internet outage is not my fault (& not restricted to me). Apparently we had NBN people here yesterday trying to improve the system. They really fixed it.
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Rosie Williams #AusGovInfo
(@Info_Aus) reported
Anyway, if I read the email from my agent correctly the ongoing internet outage at my building is NBN related. I'm reduced to using my phone data which I have to pay a lot for so my internet access will be very limited. (stop cheering). Thankfully it is a good day for a walk.
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Server Crew
(@ServerCrew_AU) reported
@dawnstarau Clearly these are telco CEOs who have never worked with NBN
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Manu
(@Manjeet50721468) reported
@Telstra @belong any outage of internet nbn @NBN_Australia in 2147 nsw. Its been 1 hr now
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Luke Johns
(@FattieJohns) reported
@Telstra I'm really fed up at this point. Once this issue is resolved I will be changing my internet provider, because I have had next to no help. And the speed at which you help your customers is non existent. Never had this much trouble before the NBN. But now it's hell.
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𝘚𝘭𝘢𝘳𝘵𝘪𝘣𝘢𝘳𝘵𝘧𝘢𝘴𝘵 🌏🌎🌍
(@crk5) reported
@AbstractCode @abcnews I was one of the lucky early adopters, it's true. My landline phone completely cut off one boxing day and I rang Telstra to lodge a fault. They said "No, we can't help you. You're in the NBN zone, so you'll have to sign up to a new NBN plan."
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Guy Hinde
(@iguy83) reported
@Telstra have spent over 2 hours with online team trying to order new phone, both chats are disconnected after 1 hour. Online order not working.I have full chat history. Very close to losing another customer. Have already canceled NBN. Mobile Next?
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resh
(@ryan5239) reported
Hey @Telstra would you mind getting one of your managers or supervisors getting in touch with me please. I have been lied to about getting my nbn sorted multiple times. Promised a technician twice and still to no avail. Very upset customer
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Graeme Ettinger ↕️
(@GraemeEtt) reported
@johnsy123aus I flicked the NBN earlier this year. Went to Optus 5G wireless. No more outrages, no more waiting weeks to have a problem fixed.
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Tinfoyal
(@Tinfoyal) reported
@BundjalungBud More proof the NBN is garbage
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Loftwah The Beatsmiff
(@loftwah) reported
@NBN_Australia I wish it were something in your control, hang in there :)
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Argus Taft
(@ArgusTaft) reported
@Bishop64 Blame it on Australia's slow copper NBN...The call will eventually get through
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Gobsmacked
(@Real_Gobsmacked) reported
@NBN_Australia You ******* suck!! 85 outages average per day. Is that what you call progress? **** NBN!
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Gorgonzola
(@Gorgonzola1R) reported
@NBN_Australia How about before doing any research you start fixing existing faults in your awful network, constant drop outs every single day for months on end with no sign of it being fixed. Bloody disgraceful.
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Rosie Williams #AusGovInfo
(@Info_Aus) reported
@OzzyCobber Apparently the NBN tried to make the system better. I'm now using my phone data so have to use internet sparingly till this issue is fixed.
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
So we route the call from our mobile over our wifi, down the NBN line and eventually it makes its way back onto the Telstra phone network to be passed off to where ever the call is terminated.
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Russell Drysdale # IStandbyDan, Louise &Brittany
(@Russputin2) reported
@TrolleyJohn @noplaceforsheep @raywilton4 😬👍 Sorry to be bearer of bad news Des. Hot off NBN, Beatles have broken up. Seems like Yesterday. (when all our troubles seemed so far away)
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Olivia White
(@livwhite19) reported
@Optus any news on when you or NBN is going to fix the internet issues being experienced for the last 3 hours or so in Glebe NSW?
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Cheith Keith
(@KeithCheith) reported
@Optus My @NBN_Australia was meant to be set up on last Saturday when I moved to my new house. I’ve been on the phone with NBN support for hours every night since who keep telling me to wait 24 hours or just outright hang up on me without fixing anything.
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PickletubeTV
(@PickletubeTv) reported
Seriously @TPG_Telecom fix your NBN like every day I have issues, asking for my account details ain't gonna fix the situation, I can see on your end that you're struggling with NBN issues across Australia what is your major malfunction. #NBN #AUSWORSTINTERNET #NBNSUCKS
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raidah
(@raidahgod) reported
@TPG_Telecom my internet speeds are very slow, please help. it should be running at 5x the speed and i have nbn :(
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Luke Johns
(@FattieJohns) reported
@Telstra Telstra said that its something wrong on the NBNs side but they're not sure what. And NBN said that there's something wrong with the modem. You sent me a new modem and both of them are experiencing the exact same issue. This is a joke, biggest telecom company my ***.
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Feral Hermit (2 AZ - Fully Vaxed).
(@greg_kennedy10) reported
Another scam call, this time supposedly from "NBN". We should all know that @NBN_Australia never call customers directly. Luckily it was a real person & not a bot so I could call them a scammer & tell them to f**k off.
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Bradley Saint B
(@Bradley_Saint_B) reported
@NBN_Australia is a pile of crap. 2 weeks of back and forth btween provider and NBN Co to get connected. Only been connected 2 weeks and lost internet. Soonest a technician can get to it is 2 days. How are ppl supposed to work from home?
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💧🐀FrankAu (Rattus shitepipeus)
(@FrankAu) reported
@therich_eat @johnsy123aus Capiche - however my HFC copper section is problematic (corrosion) so it wouldn’t matter which RSP I used as the issue is in the nbn last 100m and not the AVC. Will they ever fix it ? Nope 🤬!