NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Brisbane, Sydney, Melbourne, Adelaide, Wollongong, Sunshine Coast, Colac, Cornwallis, Tanunda, Elizabeth, Baradine, Innisfail, Gold Coast and Upper Caboollure.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Wi-fi | |
| Perth |
Internet | |
| Perth |
Internet | |
| Perth |
Wi-fi | |
| Brisbane |
Wi-fi | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Fletcher
(@SerotonjnFPS) reported
@Kherzii My Telstra modem swapped to data when our house’s wiring caused our NBN connection to die, and my god, it was ******* horrible. Slow, unstable, no range, it somehow functioned worse than my phone’s data despite being the size of a brick. Hope yours works better than mine did
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🚀🛸QueenD🇦🇺🌏👩🔬🌸
(@QueenDissidence) reported
@wyvernsrose @candid_chalkie @PaulMeekPerth I haven't had internet on my phone for 2 weeks so far due to "upgrades"🙄 I'm getting pockets of extremely slow NBN & the moment it rains it's dead😠. I'm Perth metro & the no internet is an actual real problem.
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Justin Stubbs
(@reallynotright) reported
@NBN_Australia Could you please advise if there is an NBN outage in Port Melbourne vic at the present time 10pm 27.07.22. As I need to assess if it is an issue with my provider. Thanks.
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Loyal Strout
(@Stroutfnt) reported
@Lachieevfx Is nbn down?
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Jay Stephens
(@JayStephens) reported
@SGlobalist @AnsgarTOdinson On Australian Satellite NBN I'd get 20MB/s down, 5MB/s up (which should be acceptable for most daily usage - not good, but acceptable)... but the ping was up to 1,200. I became ACUTELY aware of all the server round-tripping during modern web page loading.
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napost
(@napost13) reported
@FinancialReview Saw with airports the benefits of selling a public monopoly to the private sector- prices go up. NBN great example why govs should never back technology winners. Competition always produces a better product and better value for the consumer.
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Mike Holm
(@_Mike_Holm_) reported
@Telstra Thanks so much for your quick reply; I'm not sure Telstra is actually the problem here 😜 More likely upstream/NBN, as I said Telstra's cable (before NBN) was super-reliable. And, Telstra's failover 4G modem is great for situations like this.
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Peta Hubbard
(@mrshubbo23) reported
@Telstra & @NBN_Australia sort your **** out. It shouldn’t take 48 hours to connect NBN. It’s the biggest load of BS that I have heard for a long time.
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Jacc
(@Jaccalus) reported
@Kherzii The NBN service ******* sucks. When my family bought a place up in Brisbane we had to wait 4 weeks for them to even give us a timeframe of how long it'd take to actual install NBN to the property
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J_Continent
(@J_continent) reported
@david_boxall @liber8SA @_wkelly_ Thank god our NBN, hospitals and roads are public then, otherwise we'd have low standards and lack of service.
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💉💉💉💉 Henry Madison
(@RageSheen) reported
…is bad because it represents interference with the market, that delirious fiction of individuals magically figuring out all of our problems by themselves. Our NBN again is just one of thousands of obvious examples of the insanity of this belief, we’ve all struggled for…/8
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Chris Cox
(@CoxyJindas) reported
@dellvink Interesting. I would suspect it'd be some kind of signal reflection happening. Is it wifi as in NBN-style wifi where you have a receiver in your house?
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Peter P
(@tigerpops69) reported
@9NewsMelb They never ring you!!!!! ATO - never, Telstra - Never, NBN - Never, Amazon / eBay - Never, Microsoft - Never. If in doubt wait for an snail mail letter !!!!!
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David Briggs
(@grumpyeconomist) reported
@NBN_Australia is there an outage in North Rd Brighton?
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@dielny
(@n_adhithya) reported
Can someone from @DodoAustralia help me activate my NBN connection at the earliest. It has been 48 hrs since I’ve raised a support ticket but there have been no updates.
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Josh
(@joshdolega) reported
@MRowlandMP Hi michelle, i sent your office an email regarding unacceptable service from @NBN_Australia , the relationship manager seems to have misled me and im at a loss what to do.
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Oz Guindian
(@OGuindian) reported
@Optus Hi my home phone and internet service is down at Pendle Hill. NBN lights flashing and internet light in red. Same status even after restart. Please help. Thanks
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Ty
(@ytc8438) reported
Fire everyone in NBN management responsible for this copper ****. Force the LNP voters onto the botched 3rd world copper network they voted for and jack up their prices for ******* it up for the rest of us.
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Jolyon Wagg
(@JolyonWagg6) reported
@AngelComrade @MattSainsb @AlboMP A few examples: Historical reasons: - Medicare - NDIS - NBN - Superannuation Current reasons: - Commitment to ICAC. - Terminating cashless debit cards. - Supported rise in minimum wage. - Increased support for childcare.
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Ray
(@Ballyurra) reported
Abbot just wanted to smash the poor. Morrison stood for nothing but himself. Turnbull had the opportunity to stand up for the NBN, Climate Change Management and a Voice to Parliament but did nothing. I still don't know who was the most egregious. Can anyone help?
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Jacc
(@Jaccalus) reported
@Kherzii Oh **** yeah true. Our house was also on a subdivided property and the house thats not got anyone living in it had NBN the whole time but we didn't for the first few weeks 😭.I have no idea why homes made in this day and age don't come with some sort of nbn connection already yk
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Optus
(@Optus) reported
@stenpc1 I'm sorry to hear you are currently experiencing network issues. So I get a better understanding and be able to assist you, are you able to confirm if this fault is related to the NBN or mobile data service? Please send us a DM with more information. -Tigs
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Alphalord
(@Alphalord25) reported
65 viewers and the god damn NBN tells me to go **** myself and forces me to raid out. This bullshit is how supervillains are born. If I ever make it on twitch, I’m leaving this god forsaken hellscape so fast.
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Lachiee
(@Lachieevfx) reported
Ffs. NBN is down and I’ve got 3 assignments + 5 clients to finish.
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Optimus Plagueis
(@xspance) reported
@superloopnet & @NBN_Australia what’s with the five hour planned scheduled outage? Seems like someone doesn’t know what they are doing for it to be out that long? Why are all of these scheduled outages taking place? care to let the public know?
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EXO Kherzii
(@Kherzii) reported
@neareOCE It doesn't matter, my address doesn't exist in the NBN network, hence the reason we need to wait for the application to be accepted and looked at
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EXO Kherzii
(@Kherzii) reported
@jenary__ There is no plan, bcs my line doesn't even exist on the NBN network yet :)
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Rameish Subramaniam
(@RameishSubrama2) reported
My power is going off in another 15 mins and I won't have power till 3 pm they are fixing out NBN Network
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David Boxall 🇦🇺
(@david_boxall) reported
@liber8SA @J_continent @_wkelly_ It's pretty clear that extremes fail. We've gone to an extreme of Capitalism that is failing. Without that failure, we wouldn't have needed the NBN. The telecommunications network would have already evolved in that direction. Some things, the public sector manages better.
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Optimus Plagueis
(@xspance) reported
@NBN_Australia @superloopnet You don’t have the technical detail of every scheduled outage? Can you send me the link to where that info can be found, I’m super keen to understand if it’s break fix or things are being upgraded. Pretty important info when you are constantly dropping out most of Melbourne