NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Adelaide, Brisbane, Perth, Melbourne, Parramatta, Long Forest, Hobart, Canberra, Gold Coast, Mudgee, Griffith, Cairns, Townsville and Central Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Wi-fi | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Sheeds
(@Sheeds_au) reported
from
Melbourne, State of Victoria
Power is out. Wild weather in Melbourne. Happy I could get to my NAS for a proper shut-down on backup UPS power to save myself a 3 day volume rebuild/consistency check! Dream machine is still running but the NBN fibre connection box does not have a UPS backup on it...
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Athina
(@PerfectOrdered) reported
@Optus Hi there, have you had any NBN issues reported around Bayswater? Internet has been down for about 30 minutes now and i need to get some work done😬
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TPG
(@TPG_Telecom) reported
@am11t Thanks for providing your account details via DM, Amit. Aside from advising to reboot the equipment, our technician tested the line and received a failing status of the NBN NTD box. It means that there's a fault within the network, which explains the need of an NBN tech. -Basil
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Trainee empathy trainer
(@RanTLaw) reported
Has anyone else’s @telstra home internet gone down? NBN seems to still be working but not the Telstra connection
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🌈 Rina
(@RinaIsBad) reported
Like, no. It's literally because our segment of the NBN is garbage and vulnerable to the weather. "Yeha, but I am just saying, lots of people all over the world are having internet trouble," I mean, she's not factually inaccurate, lots of places have **** internet infrastructure
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Noel Miller - Proud Lefty
(@neddynoel1) reported
@JonesHowdareyou Understand anger, it failed us overnight Power out with the storm plus trees across the toad No NBN connection is available to us, only wireless & signal was weak. Power has just been restored. The Coalition’s wrecking of the NBN has put lives at risk.
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jordy
(@flickybean) reported
@NBN_Australia No power outage anymore in 3182, but NBN still down. Please detail the addresses where the NBN is not operational despite no power outage.
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soumendu ghara
(@mukhtasaar) reported
@TPG_Telecom is there any issue with nbn services in pakenham area ? My internet doesn’t seem to work
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Occupy Centrelink
(@OccupyMyGov) reported
@nickschadegg That setup explains why the NBN sucks.
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Galena, Worshipper of LEMI
(@TankGirlGalena) reported
Any Aussie have Vodafone NBN and how good is it? I've had pretty consistent dropouts with Southern Phone and it's disrupting my ability to day-job (which means bad streaming ahoy...)
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Chris Arnott
(@arnottchris) reported
@BellaBo08281673 Yes. But a 38 year history suggests they never wanted it. They just know the public does. It's the same with super, the NDIS, the Banking Royal Commission, NBN. Such a history predisposes one to distrust their intentions
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Gabriel Orban
(@GabrielOrban6) reported
@joon_ethem @TPG_Telecom It's not tpg fault it's nbn fault they got no staff because they pay ****
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Peter Lim
(@ThePeterLim) reported
@TPG_Telecom hi all, NBN has been down since 6 am this morning in the Marsden Park, NSW area. Any idea when services will be restored?
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📣 Dianah Walter
(@OurNarungga) reported
@Telstra It's ongoing. I'm told it's to do with bandwidth being "gobbled up!" during high usage. Connecting to nbn will ease my issues...
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Anna
(@bivabytes) reported
@NBN_Australia @iiNet @Telstra any idea when NBN outage in Caulfield South will be fixed? We’re in lockdown here and need internet for work and home schooling
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Andy
(@streamingandy) reported
I get a massive raid from @_Warship when my stream is half broken, and then the NBN fails and kills everything. And it's 4AM.
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****
(@bunghole42) reported
@TPG_Telecom NBN is out in Wantirna. @NBN_Australia showing no outage. Is there an issue?
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MsButThatNeverHappensPraxis
(@MsPraxis) reported
@roseg IKR? I used to have such terrible trouble on the mountain with the ADSL but I continue to have issues down in the flatlands with our rubbish NBN 😫
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jordy
(@flickybean) reported
@NBN_Australia your website says no outage for my address (3182), but there is no service reaching the network termination device. Can you please update your address to report the outage?
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BATTLEFIELD Countdown
(@BF_Countdown) reported
@bob4playz Yeah but lucky our modem has a 4g back up so if NBN fails or power goes out or the line is down we still get internet
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MsButThatNeverHappensPraxis
(@MsPraxis) reported
@NBN_Australia shows a major outage in my area still (> 5 hrs now) but @iiNet shows no major outages in area. Is this a @Telstra issue at heart? Whatever is going on, it’s unacceptable. I have lost a day’s work.
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c c
(@cc42434374) reported
@iiNet @NBN_Australia Getting really pissed off with all these outages. House unsecured, cctv not operational . Get your sh!t together! 4 times in the last few weeks. AND STILL NOT WORKING! p/code 4122 What the Fck am I paying for?
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TPG
(@TPG_Telecom) reported
@jessmcguire Thanks for raising this with us, Jess. We've tested the line and was not able to detect any fault within the NBN network. Have you tested the connection speed via Wired as well? How far were you from the router when you tested the speed? -Basil
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Jenny
(@jen_coll1) reported
@NBN_Australia can you confirm outages today from weather? We are in Bentleigh, trying to wfh and school from home. Need to make a plan B if we are down
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Ricky🏄🏼♂️
(@galumay) reported
@peter_adderton @NBN_Australia I would argue the only way it works is public infrastructure. Partly because a nation building project like NBN should never have a financial ROI, thats what broke the the Aus model - trying to make it look like private enterprise. You think NBN is bad, if Telstra 'built' it???
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GOINTERNET
(@GoInternetAU) reported
🤔 Did you know rebooting your router fixes 90% of nbn connection issues? If you're still experiencing problems, call our support team on 📞 1300 467 283 #nbn #troubleshoot #aussiebusiness
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Time for a change
(@StuartS1961) reported
@madigoldsmith Sorry, but I can't come help. I have a tree across the driveway, courtesy of this weather. And another that has taken out the power line and the nbn connection.
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c c
(@cc42434374) reported
@NBN_Australia . Myself and 2 neighbours have no internet and we’re all with different providers. Your site says no outage but clearly something is wrong p/code 4122.
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Mot
(@Motdidit) reported
@NBN_Australia its a real question of putting in the effort to fix you or just straight up put you down
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Jason H
(@jhinch) reported
Hey @NBN_Australia , how do I find out when coexistence ends for my address? It was provisioned in 2017 (so should be finished by now, but my ISP says it hasn't). It's frustrating working remotely at 19 down / 3.5 up 😞