NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Sydney, Hobart, Perth, Newcastle, Brisbane, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Hobart |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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bondybloke
(@bondybloke) reported
@NBN_Australia i just got a quote for upgrading my rubbish slow FTTN #nbn to FTTP so I can actually continue to work from home... and the quote was $10,925! Are you kidding?! You wont give me decent nbn to start with then you want me to pay $11k so i can get decent coverage?
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TPG
(@TPG_Telecom) reported
@andyyapwh 2/2 Due to the nature of the issue found on the network, our Engineering team raised a service restoration ticket to the NBN Co. Our Engineering team is monitoring the progress of your case and they will contact you via phone call or SMS for pertinent updates. -Daisy
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safeteachy
(@safeteachy) reported
@Darthspoog Scottie is REALLY good at being BAD at rollouts. Aged Care safety, bushfire planning, NBN and now vaccines. Couldn't roll out a carpet. Exceptional.
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Vадiм
(@va_d1m) reported
@NBN_Australia 3CAU has been down since ~8am this morning. ETA on services restoration at all? Thank you.
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Cooge
(@dcaughey42) reported
My NBN through @TPG_Telecom has today cut out for the 7th time in 18 months since it's install as they refuse to upgrade wiring to my building. Great fun whilst having to work from home.
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Real (Not a bot) Robin :)
(@mahootna2) reported
@NBN_Australia Appreciate it Chris. Just extremely frustrating to have such ridiculously slow “broadband” when the alternatives are so close yet so far away.
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Chris Carter
(@cjacarter) reported
@Telstra nbn connection - done online trouble shooting done told to get technician involved been online 4 times with no response messaging support been on for 45 mins no response !
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nbn™ Australia
(@NBN_Australia) reported
@reideemer We understand service issues are frustrating. If your current and previous provider has raised service restoration tickets to nbn they can reject the outcome if the issues have not been resolved to keep the ticket open. 1/3
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Optus
(@Optus) reported
@jessereynolds Hi Jesse, thanks for reaching out. I'm sorry to hear that you've had nbn connection issues. We'd be happy to assist however we can if you're an Optus customer, just DM us. However if your connection is with Internode I'm afraid we won't be able to help - Aron
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aussiewatching
(@aussiewatching) reported
@Telstra How in the hell do I get in touch with someone from Telstra. I need a nbn disconnection. Rubbish service from a rubbish company.
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Hawky 🦅
(@TheRealHawky) reported
Telstra... fml Took the dude a week of back and forth to realise that when I'm taking about a 5G sim not working in terms of data that I'm not talking about nbn... Why is their support so poor? Other parts of the organisation are fantastic.
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I.M. LEEsel.
(@LeeBruh_Greene) reported
The problem is that as a whole NBN (Northern-bred *****) I can’t really deal with the way they deal with snow in these other areas.
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Reideemer
(@reideemer) reported
Was going to stream this morning, but it's raining so my internet stability is an absolute garbage fire. Gotta love Aussie internet. #NBN
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Reideemer
(@reideemer) reported
@NBN_Australia Yeah, that's been done more than once, and I've changed providers. We are on FTTN so it's the NBN piggybacking off of the old infrastructure that causes my issues apparently.
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Jesse Reynolds
(@jessereynolds) reported
Hey @Optus you have hijacked our FTTP NBN home internet service and messed up our address with @NBN_Australia. @Internode say it will take days to get it fixed up by NBN. Reckon you could sling us a 5G modem while the damage is being repaired?
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💵CORRUPTOCRACY💵
(@Was_geht_man) reported
@MRowlandMP @Judetomyfriends @Commsday Are people still trying to get that NBN **** to work after the LNP ****** it up????
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Matthew Passmore
(@MatthewPassmor8) reported
One of the best things about being in a new suburb is I'm not on the NBN and get FTTH One of the most annoying things is everytime I see a good internet deal advertised, they can't service on LBN cables
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Chris OConnor
(@GrumpyWookie) reported
Hey @optus - any update on NBN outage ? It’s only been 12 hrs... Lucky I’m not working from home - oh wait, I’m TRYING to work from home - BUT MY INTERNET IS OFFLINE. 😡😤🤬
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Mark Jordan
(@markj23) reported
hey @NBN_Australia is there a department that handles complaints about the complaints department? getting no response from my "Customer Resolutions Specialist", not even a polite acknowledgment
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Jesse
(@JesseStokes10) reported
@NBN_Australia Don't need to apologise, just pass the msg onto the boss. It's not just my connection or internet. It's a lot of Aussies. We used to have 4 or 5 consoles and everything ran smoothly. Now it's slow asf and keeps dropping out curtiousy of NBN.
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anarchy753
(@the_anarchy753) reported
@TPG_Telecom I legitimately cannot wait to end my contract with TPG NBN. It is downright the worst experience I've ever had with internet. It's down MINIMUM once every 2 days, and tonight it's crashed at least once an hour for the last 6 hours.
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Houman Katuzi
(@houkat007) reported
In the second and much smaller room I got “poor network quality” errors multiple times without any way to auto dial back in. The errors were happening on a solid NBN connection and a 5G connection. Eventually gave up and listened to a fascinating podcast instead.
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spacekat9
(@cooten9009) reported
Hotspotting my TV off my mobile because JFC the NBN is bad here. The peak time data drain is awful Suggestions?
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Josh
(@StaeleAU) reported
oh look a little rain and some lightning... time for the wonderful NBN provided by @telstra @NBN_Australia to lag out and have terrible response times probably for 3 or 4 days now. I love living in the 13th century.
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Hanno van der Linden
(@Hannovdl) reported
@BelongAU I placed an order for nbn broadband on the 9th of January 2021, router was delivered a day early and everything looked all set for activation on the 29th of January... Several emails later I still have no service or feedback.
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Isolation Abby
(@MinervasRefuge) reported
@NBN_Australia I was checking that last night, it was marked as "unplanned maintenance" but given there's no estimate on the recovery time, it's hard not to feel frustrated esp. while sick. If there was even a rough estimate of when the network was coming back online, that would be nice.
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Malcolm Hamilton
(@MalcolmHamilto) reported
@TPG_Telecom @tpg I am super frustrated that our NBN WiFi in East StKilda Melbourne is down yet again! Constant drop outs since connecting to the #NBN despite a 30% price hike from my ADSL #TPG. @TIO #TIO
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Kaesii
(@CalamityPlusMe) reported
All we ever hear is "NBN this, NBN that". Here I am with a shoddy ADSL service that gets 4down and .1up on its best day. What the bloody hell am I paying for?!
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Andy Yap
(@andyyapwh) reported
from
Melbourne, State of Victoria
It has been 4 days since my NBN service is basically unusable. A subscription at 100mbps running at 0.6mbps. NBN keep saying it is under investigation and produce no positive outcome. I am not surprise all users will start to adopt faster and more reliable 5G. #NBN #TPG
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Jamin Daniels
(@jamin_daniels) reported
@NBN_Australia jmoved into a new place, nbn provider telling me the pre lived in property will need a nbn tech to come out as our nbn box is faulty. That will take until the 8th March I’m told. How is my wife and I supposed to work from home? Hope someone reading this can help???