NBN Outage Report
Why is my NBN service not working?
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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Perth, Hobart, Canberra, Gold Coast, Mudgee, Griffith, Cairns, Townsville, Central Coast, Sippy Downs and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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FloForFreedom
(@FloFreedom) reported
@riktheozfrog @AlboMP Get Starlink, the NBN sucks
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Jerrrrson
(@Jerrrrson) reported
@SandyXiaotong @CaroDiRusso Labor, always full of ideas but poor on administration and delivery. Conroy was copping flack for people sticking with ADSL, not taking up NBN, so leading to election did a deal with Telstra to end PSTN network and force all Telstra customers over to NBN phones, not NBN internet.
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🇦🇺Christopher Platz🇦🇺
(@Christo44325140) reported
@CaptainAdvance1 @SandyXiaotong I had nbn under dud, it has always sucked. can't blame them for losing my phone in an emergency. so much for a battery backup when your modem needs power too
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Linda- Melisande,
(@LindaMelisande) reported
@mickyj63 Yes, the NBN was just done this morning..they were great..our provider was recently "sold on" & when we called said they didn't work weekends!! (Was 'My Republic') Luckily our over the road neighbour works for the NBN & was a great help.
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NetraInvest
(@FlashPoll) reported
@NBN_Australia @Aussie_BB And the service is down again, already had 11 hours and 3 hours in last 14 days. How much maintenance can one do at one place and when do we see any improvements? 3rd world internet.
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Mountain Goat
(@KittenKong72) reported
@TaniaPV They are the masters of buck-passing and obfuscation. The business model seems to be designed to have neither responsible. If you’re speaking with NBN their hands are tied because the service provider needs to do something, and vice versa. Seems to work very well for them.
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Danae Bosler
(@danae_bosler) reported
Capitalism: nbn outage in my apartment block means all of us apartment dwellers have called our internet providers, & we've got different technicians from each of our providers coming on different days to fix what is clearly a central issue. You know, free market and all
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wes george
(@wesgeorge8) reported
@ComicalEngr Could be that the Gooberment decided to help? NBN solves some of the rural pop/space ratio problems, but may be having unintended consequences, as government interventions usually do, by squelching private investment as new cheaper & faster tech option come available.
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Steven G Toast
(@StevenGToast1) reported
@NBN_Australia Need some explanation on why it is the home owners responsibility to upgrade network cables when new estates built next to existing homes get brand new infrastructure. It is bizarre that the cost falls on home owners pre existing. Surely theres government support?
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Robby Lara
(@robbylara145) reported
@AlboMP NBN sucks
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Phillip Leeds. @PhillipLeeds@aus.social
(@prleeds) reported
from
Sydney, State of New South Wales
@R_Chirgwin That would as bad as a keynote address by Malcolm Turnbull on how he fixed the NBN.
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Cdbrown
(@BrowntownBrew) reported
@tartantiger75 @Mayella09476043 @AlboMP The amount of money spent of delivering the copper mess as well as money wasted trying to keep it working is more than would have been spent delivering a FTTP network. Fttp is the only profitable part of the #nbn, that's why they are doing upgrades
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Chris C
(@n720ute) reported
@Boyjace @TruthdriverOn Makes **** up in the hope someone will believe him, from the ignorant to the ignorant Trying to defend the indefensible - this we do know LNP left $1.2 t debt, rorts, waste, lies, failure Snowy 2 blowout >$15b, NBN fail $70 b LNP = no integrity, no policies, no vision, no idea
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Ian Falconer
(@leftbrainstuff) reported
@bigblueboom @SpaceX 1.2Gbps is not common. Starlink is not the fastest service around. Why it works so well is route optimisation. Starlink ground stations have only a few hops to reach their pop in Sydney. Optus, Telstra and NBN all have 30 to 40 hops from my location in outer metro Adelaide.
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➕HAZZ➕
(@Hazzi75) reported
@NBN_Australia Glenfield NSW 2157 having issues with NBN??? I haven’t been able to use internet all morning??
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Mountain Goat
(@KittenKong72) reported
Me: tweets about how @Telstra and @NBN_Australia have totally failed a dying man & vulnerable couple whilst also making them jump through hoops Telstra: aww sad reac. DM us so we can sort it Me: DMs them Telstra: perpetuates the same complete failure of service NBN: crickets
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Lady Raven
(@kity_katz) reported
@btckr The maximum speed our address can receive with Malcolm Turnbull's half-baked copper wire NBN is 23Mbps. Which is better that nothing, but that's all. So we're hoping the fix-up roll-out gets underway soon, and we get to try the fabled fast speeds before we're too old to care.
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michael power
(@mickyj63) reported
from
Adelaide, State of South Australia
@LindaMelisande I don’t know those ones . Stephs blokes nbn never goes out can’t recall which one it is
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ClockUponTheWall
(@ClockUponWall) reported
Multiple elderly couples in the street have been without a basic phone service for 5 days, this in Sydney's east in 2023 is quite ridiculous. Every NBN level problem before this has been fixed within HOURS, including the entire network being knocked out by a construction mishap.
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Cdbrown
(@BrowntownBrew) reported
@HellRid75490604 @Mayella09476043 @AlboMP Abbott and Turnbull crippled the network design. Even #nbn co went back to Scomo asking for more money to replace the LNP fttn with ALP fttp as the fttp was the only profitable part of the network
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michael power
(@mickyj63) reported
from
Adelaide, State of South Australia
@LindaMelisande This area of Adelaide either the internet is bad or the NBN is bad . When the temp is over 30 net drops out constantly so we have to reset the NBN constantly in the heat .
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sienna🇦🇺🇺🇦
(@sienna_smiles) reported
@NBN_Australia I just saw your rollout of suburbs.. WTF.. Canberra gets 7 suburb upgrades and every other state gets hundreds..we waited years to get our nbn and its pathetic.. everyday drop outs and lags, 35 tops and u give us 7 suburbs.. at this rate i will be a grandma before u fix it.
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Samantha
(@Samanthnya) reported
@Casey_Business @SarahBurssty I used to have this where i am rn and now have 250mbps down instead, it's ****** how only the rich suburbs got good nbn
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Goody HOW
(@Mayella09476043) reported
@BrowntownBrew @tartantiger75 @AlboMP If "Mr Internet" Malcolm Turnbull hadn't wrecked a perfectly good plan to roll out FTTP to all Australians we'd not need be doing upgrades now. This vandalism of our NBN network by the Noalition has to be one the biggest policy stuff ups in Australian history.
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Nic 🐱🎃👻🎃😈
(@Nyx2701) reported
The poor guy seems to have been scared off by the **** NBN/patchy mobile network in my area during work days.
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Cusack
(@_Cusack_) reported
@AlboMP That's nice. Can you fix the ****** up NBN that was rolled out everywhere else in the country too? My copper has dissolved into the earth at this point
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🇺🇦🌿Mike Dowling- Climate Action NOW!
(@MeckeringBoy) reported
from
Westfield, State of Western Australia
@JfkWhitlam Turnbull was a poor PM. He might have had some redeeming qualities but he destroyed our world class fibre to the home NBN costing us tens of billions of dollars.
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𝕊𝕔𝕠𝕣𝕤𝕖𝕤𝕖 𝕦𝕟𝕕𝕖𝕣 𝕪𝕠𝕦𝕣 𝕓𝕖𝕕
(@AtheismJesus) reported
@HDMOVIESOURCE CEX is a great place to pick up second hand physical media. They sell plenty of out of prink stuff. I think this chain originated in the UK Physical media didn't die off so quickly because the previous government botched the national broadband network NBN. Streaming was a pain.
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Chris C
(@n720ute) reported
@harrishfg @GandP007 @TruthdriverOn Just crap and you're ignoring the question, but that's what I expect.. never able to point to any LNP legacy.. here's a few, $1.2 t debt, snowy 2 blowout >$15 b, rorts, waste, failure, NBN fail, $89 m 4 non existent water LNP = no integrity, no policies, no vision, no idea
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nbn® Australia
(@NBN_Australia) reported
@StevenGToast1 Hey Steven, when you mention upgrading network cables, are you referring to changing your premises from one nbn technology type to another, such as Fibre to the Premises (FTTP)? Thanks, Chris