NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Adelaide, Brisbane, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Hough
(@Adz91_03) reported
What about @NBN_Australia - 8 weeks in new house and still not fixed. 4x tech visits, one a no show due to bad weather on a sunny day, another who didn’t knock on the door then cancelled the job saying no one home and 2x not capable of doing the actual job in the first place ...
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Jess Evans💉💉 PT FSSW, FT Human
(@JessEvanssW) reported
@Matheus74777 @Jess_Rudd If he was the worst - *newsflash* we got through the gfc with barely a scratch, his policies held up as the gold standard economic response to the crisis, not to mention gonski, nbn, lowest emissions, new school buildings etc - what could you have to say about Morrison? Abbott?
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ItsRedRum
(@RedRum2198) reported
@ellymelly @ScottMorrisonMP NBN mandated it for contractors on the 14th of February **** you very much Scunt Morrison
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Greg Hills
(@Winterknell) reported
@BazzaCC I've read this thread, so I know I'm swimming against the flow here, but upgrading to W11 last month was a painless experience. I don't like apects of the new system, but the upgrade process itself was fine. Worst bit: long background download over NBN.
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badezyyy
(@badezau) reported
@NBN_Australia @Telstra hey guys, I am waiting for the NBN confirm with my provider Telstra that they have completed works at my property (which they did yesterday). Can some please help, this is an actual nightmare.
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Darth Paul
(@zhalien) reported
@iiNet is dsl nbn not working in Kyabram? My vr1600 dsl light is off and my web interface says no connnection, plug in my phone cable (which is!!)
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Zei
(@Zei33) reported
@Llamannihilated @NBN_Australia Shocking isn’t it. 45 hours down and no status updates. They could at least provide ISPs with more info than “we have no idea what’s going on.”
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Reflect Hudson
(@Reftlect) reported
@AsterSola My life story with internet is quite a doozy. Which leads me to Telstra, where I pay a painful $120p/m. The reason I do this is when the NBN does fail (& somewhat often) my modem automatically switches to the 4G wireless network. It's not as fast, but YouTube & games are np!
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Tom Falkingham
(@TFalkingham) reported
@GlennSh31088692 @SwizzleSister @michellegrattan Unsubstantiated drivel. Lest we forget, where this started in 2013: Phony Tony Abbott's entire plan & election pitch was to swear he was on a 'unity ticket' with Labor on the NDIS and NBN at the same time as he promoted the myth of Labor's budget emergency.
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Trevor Norman
(@TNorm22) reported
I was threatened with disconnection if I didn’t sign up for their @Telstra NBN plan - I ordered the NBN. A service #telstra couldn’t provide - so they disconnected me anyway. I’m still being charged for a plan I don’t have #goodbyetelstra #australiaiswhy
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💉💉💉Enough is enough. Call an election, NOW!
(@writerbyter) reported
@AlboMP @YveYveYve10 Put : Fixing the NBN, down on the list of repairs, too, please @AlboMP .
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Darth Paul
(@zhalien) reported
Oh great. I move house and request my #internet account to move with me (taking over my temp account in the new joint I set up) and what happens? @NBN_Australia DISCONNECTS!!!!!! my new address and keeps the old one working. #WTF @iiNet
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Alana
(@Alana40991949) reported
@NBN_Australia 3 days without NBN, issues ever since upgrade works began in Australia. Hotspotting my phone for 3 days, can only imagine the enormous bill for data usage that I’ll be getting very soon. Unacceptable NBN - reply immediately
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Mr.O
(@Yoshi_MrO) reported
@Scamwatch_gov I have been receiving many phone calls from different mobile phone numbers the last few weeks and they claim that "we are Telstra and you have NBN connection issues". when I ask them their details, they just hung up. Can you investigate this?
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Alli Bateson
(@Alart99) reported
@Telstra Hi Telstra In 2022 can I ask how there can be no phone signal at my home in a busy tourist town? You took away my landline with nbn so without power I am cut off! Highlighted by recent fires A Safety issue here!!
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Meesh
(@feelingsinister) reported
Emergency NBN maintenance which means no streaming services which means no kids movies while in isolation. Way to kick us while we're down.
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Steven Yu
(@yueh) reported
from
Sydney, State of New South Wales
@iinet @NBN_Australia down in Maroubra...
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Steve
(@littlesteve) reported
I will never understand this bullshit… “not permitted to relocate network and nbn to designated area from garage” why are these ******* idiots so obsessed with putting heat sensitive equipment in a garage which isn’t temperature controlled vs in the temperature controlled house
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TeejayTwoface
(@JonnyTimz) reported
@metalstuccolath @GladysB @Optus Tag nbn instead lol. Gladys doesn't give a **** and Optus socials won't know what to do. Nbn can get em in trouble on ur behalf, though it's probs worth sending them an official complaint rather than tweeting.
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🍺 William Ryan
(@WilliamRyanPubs) reported
@Telstra Just received my latest NBN bill - has gone up 5.6% from last month. No notification. Rang. Let’s just say that there are two superfluous words in the title of your ‘customer service operator’. I’ll be searching for a new provider, today.
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gtrax
(@realeko) reported
@NBN_Australia been dropping out every time it rains for two years but keep getting told it’s not a consistent problem because I’m online when it isn’t raining. Is this acceptable to you?
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Lawrence Finn
(@Hipcatprintery) reported
World class NBN! My NBN modem is completely dead. Rung NBN. They shift you to your ISP. Rung ISP, they tell me that NBN will be in touch within 10 days to make an appointment to look into the problem. They said call back in 10 days if I don’t hear from them. Implied that’s common
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jơᴗơ)🐢🐶🐯🦊🐰
(@daijoubs) reported
anyhow altering the autofeeder requires wifi, which is broken bc nbn box broken, so ¯\_(ツ)_/¯ scheduled feeding only
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SSC
(@ssc7676) reported
@NBN_Australia How about fixing your stuff up at my residence! You keep pushing date out & now a month of no nbn at all!! Disgraceful service!
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Tom Falkingham
(@TFalkingham) reported
@GlennSh31088692 @SwizzleSister @michellegrattan I gather that you are triggered & can't help yourself or make sense. What pesky facts have you adduced? The LNP haven't fully funded the NDIS, NBN, aged care or anything ever. And you didn't understand my question, champ? If you'd finished school. you might have. So, adios, RWNJ!
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My View
(@MyView82876237) reported
@GuardianAus NBN Tech glitches perhaps? Turnbull changed what worked under Labor & stated - "I am really proud of the achievement of the NBN in very, very difficult circumstances,' When it turns out to be well below what was/is needed, blames Labor & says "NBN should never have existed"
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mªdcªtjo (stay) 2.0 (metres away from me)
(@madcatjo2point0) reported
@yohornsby @PaintedGalah Didn't you have a blackout in your area yesterday? There could have been some weirdness in the power supply before it went out completely (spike, brownout, etc). Some NBN boxes are super susceptible to power fluctuations. (A storm killed my neighbour's last year)
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AuntBee
(@fdsfifi) reported
@TheVoodooQueen @JennyAllum I'm guessing there would've been a sudden NBN outage before any awkward questions could be asked.
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jeffleeph28
(@Jeffleez28) reported
@Stark_axie Same problem with me NBN user :( cannot connect on marketplace I was thinking it was trezor or marketplace but probably more on our internet
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Socially Dull
(@ZULU401) reported
@abc730 #abc730 I think a good replacement would be @TurnbullMalcolm he could ask himself questions like * why did I F up the #NBN ? * was my sub contract stupid ? * WTF was I doing in Glasgow? * Why is Snowy Hydro 2 stupid? * How did I F up the census? * whose side am I on?