NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (7%)
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E-mail (5%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Adelaide, Perth, Hobart, Mount Compass, Canberra, Shepparton, Whyalla, Devonport, Gawler, Eden, Murray Bridge and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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steve
(@steve0445715103) reported
@akafaceUS NBN, never ends.
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Ben Mallie
(@mallie_ben) reported
No NBN in Gungahlin Region, says no NBN outages, fix it @Telstra 🤬
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Paige Renee
(@THEogPRD) reported
@Telstra already have had Telstra out to fix the nbn and now the internet drops out every odd hour how is this possible you just came out less than two weeks ago
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Tall Nupinks
(@TallNupinks) reported
I think there’s really only two options.. at the ISP/NBN level, or it’s implemented by the company, I.e. Google. If it’s the former, that’s bad news, because the scope creep will be really easy for them to change. However, a VPN will bypass your ISP’s servers, so they won’t know what you’re doing. Starlink could also potentially bypass it. If it’s by individual company, a VPN will get around it, however, there’s the issue of whether they have your address or region on file. Your Google account usually has that. X doesn’t.
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henry t
(@h3nry70r0) reported
@NBN_Australia We have had an NBN outage for over 20hours now at Fig Tree Pocket, Queensland! What is going on? And how come no updates or information provided? Service provider @tpgaustralia contacted multiple times with no info or updates at all - please assist
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Rossko
(@RosskoEdwards) reported
@optus_help my NBN is down since last night. Woke up this morning and still out.
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Bobby Von Kooglesack
(@Chris62452212) reported
@ElevateWithAZ @kirawontmiss Nardwuar never revealed his name.... he just hinted to Chris Fehn the fact that he knew he was in a NBN tribute band.
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Max-El
(@_UncleMax) reported
@2140btc @grok @kirawontmiss The one guy was formerly in a band inspired by NBN and saw that Nardwuar was pretty much saying “MF, I know who you are,” so he got ******** outta there ASAP.
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Leaping
(@charger220) reported
@NBN_Australia How do you contact NBN when you have been without service for 24 Hours. Service provider can not do anything. No advice when it will be back on. Try calling. They phone maze is the best piece of avoid any contact with your customers I have ever come across.
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henry t
(@h3nry70r0) reported
What the hell is going on @tpgaustralia @TPG_Telecom every Friday evening without fail i have connectivity issues with your #NBN service! Just a complete and utter failure
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💧Elizabeth Marr
(@JmarrMarr) reported
What is this shite on NBN News, jump straight into footy, dancing or other exercise without stretching So sick of the time that should be spent on actual news instead being one off pieces of research or studies that are so often incorrect, misleading & at their worst dangerous.
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From The Dark Side
(@Dancingchick56) reported
You send private messages offering all the help in the world only to redirect me right back to where I started from and got no help. The truth is Telstra does not want to know about any of these problems and neither does NBN.
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Blue232 🇦🇺Vstraya VTUBER! (6mths Study-Hiatus)
(@Blue23210) reported
FFS... Dad doing Reno's for driveway and the dude decides to **** up my NBN line so I probs won't be able to stream AGAIN for a while...
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Cranki_Franki
(@CrankiF) reported
@andrewdricho @Theblackfemini3 Nah... NBN was for a closed signal communication...
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The opinionated Black woman ~ Aunty
(@Theblackfemini3) reported
After a couple of hours on and off the phone today, our NBN got fixed only for it to crap out again, but what I found interesting is when it crapped out around 1pm the mobile phones went down instantly too for around 10 minutes. It's just happened again, NBN and the phones, I've just gotten 1 bar of mobile service on my phone and no NBN 🤔
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anthony, underclass prole cat, edwards
(@anthony45052793) reported
@khtagh pre nbn i was paying $30 a month for adsl, 22Mbps. after nbn fixed wireless i was paying $90 a month for a 25Mbps service, took them 3 years to get speed up to 50Mbps. yet now they can offer well over 100Mbps on same hardware, so the slow initial speeds were deliberately capped.
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🇦🇺 Steve Penman 🇦🇺
(@Jade_Tiger62) reported
@LCHF_Matt We lost power in East Gippsland 3 times last night between 5pm & 8pm No messages, no explanations! I have 3 UPS units on NBN, modem, security system & fridge to minimise damage during these now, frequent events!
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🇵🇸OzDavison🇵🇸
(@PipelineH8r) reported
NBN is down Have just lost 5 hours of coding in NVIVO because the auto save feature doesn’t work
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LULU1422
(@LULU1422__) reported
@dix0nm8 when nbn first rolled out in my area... oh boy was it bad
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Ä̷̬͖̽͗P̷̭̳͔͇̊ on CompSciFutures (∀/∃/acc)
(@CompSciFutures) reported
Now while NBN is frozen, can we please assemble a panel of engineers to assess network state and see what we’ve got.
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Ron Jones
(@Ron__Jon8s) reported
@mdtlion @abcnews NBN was NOT around in 1903. Wasn’t just 1903 that decades of an Aboriginal workers wages & saving were stolen. Far more than a shillings. You don’t know. Don’t be lazy, find out. Learn t research. Tik tok? Stupid suggestion to make MDT.
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David Ward
(@David_J_Ward) reported
@Aussie_BB The NBN service is down. The NBN website says it is not down. It is definitely down. The 4 lights on the NBN box won’t power up correctly. Your phone support just goes round and round in a loop of music not answering my calls.
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David Ward
(@David_J_Ward) reported
@Aussie_BB The NBN service is down yet again. The NBN site says there are no outages. That is a lie. The NBN is definitely down. Power Cycling makes no difference. When are you going to fix the problem?
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Mike Frazer
(@MikeFrazer1) reported
@optus_help There is an unplanned NBN outage at the moment; internet has been unavailable for 5+ hours
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🇦🇺 CipherHash 🇦🇺
(@CipherHashau) reported
@IncogIntellect @Telstra Worse, this is for an NBN service I should have already swapped it to starlink, they've got 1.5hr before they lose another fixed services customer.
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@Porteño
(@Portenio1950) reported
No need to increase taxes, fix the mess you created instead: -Stop bringing refugees Perennial Welfare parasites. -Fix NDIS 50 Bn costs. -Fire 1 Million salary useless Bureaucrats -Stop Net Zero Fraud and Renewables subsidies -Stop Foreign Aid money laundering. -Fix NBN 35 billion loses Australia deserves better #Auspol2025
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Reece Pickens
(@ReecePickens) reported
@sbxr Clear warning about government investment advice not being worth anything. Still wasting money on NBN when starlink has solved that. In fact if not for Elon hate hydrogen could have been avoided when he warned it could never work.
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binx
(@binxinatorr) reported
Vibes NBN is looking for players! What we need Back up Flex/Soft Supoort Back up Hard Support
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JohnS
(@DarylGrigs) reported
Maybe that's something to research further. Did you know that you can send data (aka the internet) through the powerlines? It's well known in the united states, they even considered doing it here in oz a few of years ago when discussing the nbn rollout. My smart meter is in a steel box on the outside of my house, and I also have thick foil between me and the powerbox but my smog meter shows large spikes of signal are being generated by the smart meter, I think that the house wiring is used as an antenna so that the meter can connect to the local cell tower, I spoke to an electrician about it and he said that they are probably using the house wiring as I just described. Are you a smoker Scott?
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💧🐭 Yeah right
(@duexfoiscross) reported
@ausstockchick Let’s cut negative gearing to help the disabled. Yeah? If the LNP hadn’t bastardised it like the NBN it would have worked as planned. Good news Labor are actually looking to help our disabled.