NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Brisbane, Connewarre, Melbourne, Mile Bridge, Sunshine Coast, Perth, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Total Blackout | |
| Adelaide |
Internet | |
| Adelaide |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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ｂｒｕｈ ｍｏｄｅ
(@AREALBRUHMODE) reported
@NBN_Australia Fix ya slow internet
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Salty
(@ExtraNaCly) reported
@OhMisty_ @hbxt yeah but you won't get HD streams, until NBN rolled out here it was normal to have 10 down and 2 up
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Nigel Laubsch
(@FoodAndFishing) reported
@RBAInfo How do we Australians get lumped with this crap institution (overpaid and accountable to absolutely no one)? They're even worse than the NBN, and that is a complete farce foisted on the Australian public! Who thinks the Reseve Bank idiots should be voted in for a defined term???
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Ben Maher
(@ChefBenMaher) reported
@NBN_Australia Please spend more time fixing the infrastructure you have already put it. My nbn connection was lost during a storm last week, service provider said its an nbn issue and all they can do is lodge the fault, nbn still hasn't given me a time they can fix it.
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dr stuff
(@killamahjig187) reported
@NBN_Australia Can I use Google's or any other dsn server numbers or will that breake the nbn some how? The amount we pay and the slow *** ping and bet we get is not worth it at all.
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HangrilyJon
(@HangrilyJon) reported
@NBN_Australia 22 hours after the initial incident and still not on the outage mage of any provider or NBN itself, not good enough!
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Netrunner Card Generator
(@NetrunnerGen) reported
Hudson River Refineries NBN: Subsidiary 40/12 The first time on your turn the runner chooses to install a card face-down, deal 1 meat damage
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End3rDog
(@The_Grucifixion) reported
Wifi cable snapped in front yard, let’s go NBN such great service.
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Nitesh
(@nitesb89) reported
@NBN_Australia no internet since 2pm today and it's 11:30pm. Are you sure you are operating in developed country? Can't even fix the fault in 9 hours. Local Melbourne Western suburbs
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Yaakov - יעקב
(@yaakov_h) reported
NBN keep moving their scheduled maintenance but at one point it was scheduled for the same time as a scheduled power outage. 🍿
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Barry Walker
(@BarryWa93166423) reported
How pathetic is Telstra and the NBN ah!! When will this poor and incredibly overrated services be fixed??
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hotflush
(@BurninPlanet) reported
@Lucky_Country_ The original NBN was a nation building plan to provide 93% FTTP. Murdoch asked Abbott to destroy the plan in return for support. Abbott won Sep 2013 election, got Turnbull to destroy the plan, went to 21% FTTP with Switkowski's help. Hopefully the LNP don't F this up as well.
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mads dikkelsen
(@30_to_40olives) reported
@RealPhilGold @PostingGeneral lol yeah labor's nbn was **** and was never going to fulfil their fanciful neolib dreams. kudos to the coalition though for making it even worse though, I guess
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Aussie Broadband
(@Aussie_BB) reported
@Malk_AU @NBN_Australia @Telstra So sorry to hear it's been such a stuff around for you with appointments being cancelled on you. Do you have a fault number or customer number I can use to look into this for you? -Meg
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Vincent Sit
(@vinniesit) reported
@MrKRudd @FinancialReview Is labor going to fix the NBN?
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Con!
(@c0n_AU) reported
@NBN_Australia Hey @NBN_Australia During a power outage today my generator worked fine to keep me working from home but the nearby copper node died after 2hrs (no noise from fans). How long should batts keep nodes running and when do you deploy gensets? #RuleYourNodes
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Glenys Petrie
(@Dem_Adv) reported
@Telstra Hopefully the NBN connection will be fixed. I’ve already spent nearly 3and a half hours on hold with @Telstra (2calls) . I get it might be a complex issue to fix, but please employ #humans. I like many others prefer speaking directly to a #person particularly if it’s complex.
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HangrilyJon
(@HangrilyJon) reported
Hey @NBN_Australia what's the ETR on the outage in Manor Lakes. Enterprise customer here and I've had no updates for almost 24hr now. Looks like mobile reception is down to for most carriers!
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Andy Smith
(@TheLongMiles) reported
@10NewsFirst @vanOnselenP His broken election promise already biting his arse. Airbus Albo is now going to spend a gazillion dollars on a scheme that makes Kevin O Lemon’s NBN look like a study in economic conservatism.
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Faiq Siddiqui
(@FaiqSiddiqui12) reported
@NBN_Australia Competitive gaming requires reliability on every ms. With underprovisioned upstream where every ONT is fighting for access, such TC4 best effort service can never provide the network reliability required for gaming even for FTTP. Correct me if I am wrong!
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Sat bell XOXO
(@Sativaxxxbellxx) reported
Had the nbn dude here today, completely forgot, thank god it was 130 and everyone was gone lol. Might have been awkward. Anyway, internet box thingy is in my bedroom, he's in there fixing **** and then i realise, my ***** and ******** are sitting on my bedside table. Whoops
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Nitesh
(@nitesb89) reported
@NBN_Australia Provider says its nbn outage and nbn says ask provider. Can anyone tell me who is working on this
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Nick The IT Guy
(@NickITGuy) reported
@MrKRudd @FinancialReview Totally agree Kevin, your governments foresight with the nbn was astounding, so sad to see it ruined by the coalition under "Mr Broadband" I still think however that the nbn despite its numerous issues still created a fairer competitive market that no longer was just Telstra
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Bradley Kellett
(@bradley_kellett) reported
Labor stuffed up the NBN and illegal boat people. Two major items which have cost us billions. Now they r involved in zero emmissions. The potential to totally stuff this country is huge and they r spearheading it Their record is **** with dire consequences looming.
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Barry Anderson
(@z3ndrag0n) reported
How’s this for only in Oz… @Telstra contacted me (not vice versa) about an upgrade to FTTP. Telstra arranged @NBN_Australia to provision FTTP at my premises. @NBN_Australia provisioned said service. Telstra refuse to upgrade my NBN service to FTTP as I’m not in an eligible area.
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Phil Grudge
(@IllmanPhil) reported
@NBN_Australia NBN in my area is a joke, it’s like a lottery, I come home from work and on a good day it’s on and has dial-up speed. I’ve had 5 technicians out and nothing has changed, “too far away from the node mate, sorry “ But yeah, this will surely help…..
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Mark Bailey
(@markab29) reported
@VerticalHoldAU @NickRossTech @Aussie_BB NBN is ****. Updating FTTK (coz it’s kerb) to fttp before updating fttn in my home town. Unbelievable.
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Steve Smith
(@tweeterblues) reported
@NBN_Australia Terrible connection for ages, then great for 2 months now crap again. Mainly daytime. Connect, disconnect, connect over and over again. I believe this happens during maintenance by technicians. It is driving myself and my family insane. What can be done about it?
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Steve Smith
(@tweeterblues) reported
@NBN_Australia After 6pm most evenings the breaks in connection are less & less frequent. Now at 9pm there is no issue at all. During the day it is constant. I suggest on behalf of the general population you guys take ownership of the problem without the need for a fault ticket & deal with it.
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Cdbrown
(@BrowntownBrew) reported
@PostingGeneral @MrKRudd I think at the time it was because they'd be suggesting making telecom again and they'd have to put it on the budget. Was hard to convince the voters to support the NBN plan, imagine trying to convince them to put it on the budget