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NBN

NBN service status: outage reports and connection issues

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 75% Internet (75%)
  • 11% Wi-fi (11%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Adelaide, Perth, Melbourne, Brisbane, Arumpo, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, and Junee.

CityProblem TypeReport Time
Sydney Internet 6 hours ago
Sydney Internet 9 hours ago
Adelaide Internet 11 hours ago
Perth Internet 12 hours ago
Melbourne Internet 13 hours ago
Sydney Internet 13 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ScarabOfficial
    Scarab (@ScarabOfficial) reported

    Wow... #Starlink have dropped their price to around 1/10th of what it was, to try to attract customers in Australia, who are mainly, of course, on the #NBN. And for the first four months it's even cheaper than that, during their current promotion. Just a shame it's so slow.

  • use_insert
    Munted (@use_insert) reported

    @NBN_Australia Can you pull your finger out and at the BARE MINIMUM, updated your website with outages. Yorke Peninsula SA Over an hour offline and your 💩 website says “No Outages” ISP confirms that you are the problem 🙄

  • optoio
    OptoIsolated IO (@optoio) reported

    @eevblog Yeh its almost never the ISP. it's almost always the NBN. No opportunity for whipping up a Starlink on the roof? :P

  • yourmama717
    Toe-knee (@yourmama717) reported

    @NBN_Australia That’s understandable however there were basically no updates from nbn over long periods (12+ hours) throughout the outage. What the hell are nbn doing? How is the network so poorly designed that an outage for an entire suburb lasts 26 hours???!!???!

  • WyldFurr
    Studio WyldFurr (@WyldFurr) reported

    Australia's crappy NBN strikes again, network is so bad I can't maintain a smooth connection to YouTube. So no livestream today. I'll see if I can make some videos and post a montage.

  • markdavaus
    J Pipsam (@markdavaus) reported

    @MarkoMatvikov AussieBB are awesome! I got FTTP installed via NBN organised by them without any work on my part. When in the process of moving in I hadn't connected my router up after signing up, they rang me to check of everything was okay and if I was having tech issues. Great customer focus.

  • John45OverIt
    John45 (@John45OverIt) reported

    @HonTonyAbbott oh **** off.. you really think this ****? Remember when you ****** up our NBN? It's still ******, all because of you.

  • locky82903378
    loksta!🗣 ❤️. . (@locky82903378) reported

    @ScreamyB0I @TheIshikawaRin Totally ridiculous to think they all be taking phones that don’t work no signal cell towers in space , no nbn internet cable for a router to plug into , no wi fi on board , the weight of the phones chargers cables etc x 4 is stoopid when every gram counts . Total sci fi nonsense

  • NBN_Australia
    nbn® Australia (@NBN_Australia) reported

    @Peter_Strachan During an unplanned outage on the nbn network we keep your service provider up to date on all available updates like estimated restoration times and details of what's being done to fix the outage itself. As soon as we have any updates, we'll let your service provider know. 1/2

  • pilotbeaconhere
    Pilot Beacon (@pilotbeaconhere) reported

    @AlboMP NBN increases that you made, are costing us an extra 300 dollars a year. Forcing us to consume an internet that you can charge more for at any moment is an extrotion racket. I hope you fix this asap. Any mandatory expectation should be met with free service or cheap rates.

  • grantbuttenshaw
    Grant (@grantbuttenshaw) reported

    @disco___cat The NBN is the fastest network in the world

  • alreadyfurious
    Grinds My Gears (@alreadyfurious) reported

    @Someozbloke @deniseshrivell That's good in your circumstance. But it has been reported by others. I was more addressing why NBN is not a waste. The reason you still hear about it these days having issues is because of LNP screwing it up with a mixed technology approach. FTTP does not have these drawbacks.

  • twoshedslegit
    twoshedslegit (@twoshedslegit) reported

    @xeveriano1 @4mambo My speed went from 40 under the LNP to over 500 under Labor after FREE NBN upgrades. We got free fibre to the premises after the LNP’s ridiculous and stupidly slow fibre to the node

  • kanethesaint
    kane (@kanethesaint) reported

    @eevblog Where is the NBN outage?

  • dbmgreen
    DBMG 🇦🇺 (@dbmgreen) reported

    @james00000001 NBN 50000km of new copper wire $.7bil Now Telstra/NBN have to retrofit secure pits to stop people stealing the copper. Not a problem with all fibre. The LNP completely screwed AUS all the while paying their mates millions to manage it. #industrialisedcorruption

  • StandMeOver
    There’s Only One Jezza (@StandMeOver) reported

    @herecomessuper And don’t forget the useless **** is the one who gave us NBN. That basically created another government run Telstra. For a technology that was never required.

  • Russputin2
    Russell Drysdale :#IStandWithAlbo (@Russputin2) reported

    @Qldaah If only Media Militia had gone Full Fibre to the cesspit, instead of opting for snail paced Copper NBN, they'd know that "discovery" was only a new find, mid last century & rejected as unviable, of poor quality & limited in supply.

  • loftwah
    Loftwah (@loftwah) reported

    Former Prime Minister Tony Abbott should go over and support the US and Israel himself. We won't forget the NBN.

  • zagundo
    zagundo (@zagundo) reported

    @NBN_Australia can we please get an update on the ongoing outage affecting Paddington, NSW, 2021? Has been over 24 hours now.

  • gordonmalcolms3
    gordon malcolmson /malky🍀🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇸💚 (@gordonmalcolms3) reported

    @racingblogger Terrible ride by NBN😒🐎🍀🇮🇪

  • gopricette
    Pricette (@gopricette) reported

    @Austen And my facetime calls over Australia’s NBN (government fiber/wire) cut out all the time. Lol

  • Lilens
    Lilen (@Lilens) reported

    @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

  • DerbeCaron54429
    Caron Derbe (@DerbeCaron54429) reported

    @NBN_Australia How much longer for this outage to be fixed i live in postcode are 2153

  • DoodyDarren
    Darren (@DoodyDarren) reported

    @DryFarmer24 @EnergyWrapAU No subsidies are involved. Underwriting, yes. Its government owned, so what ******** do you expect? NBN is its own commercial entity, underwritten by its owners. How is that anything but normal?

  • cwgardiner
    Craig Gardiner (@cwgardiner) reported

    @telstra reception in Vermont South (near Sewart close) is crap. I logged a call (INC 40508228) as a @Telstra Gold member 6 months ago, today they told me it was fixed. It ain’t fixed. Still no 4G/5G and I’m paying for 4G backup on my NBN modem. This is beyond a joke.

  • optus_help
    Optus Help (@optus_help) reported

    @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik

  • MMurdon74801
    marvin murdon (@MMurdon74801) reported

    NDIS needs a royal commision and total revamp , never fit for purpose another back of an envelope idea from Labor , like the NBN

  • sackers1
    Rory Sackville (@sackers1) reported

    @leachitup @RWBFooty @zerohanger Just remember Dylan it’s your home Internet or the NBN causing these issues.

  • OTheChad
    Chad (@OTheChad) reported

    @MarkoMatvikov Last time I was with them it was a challenge to escape, so I never went back, I had a bad experience with canceling Vodafone too. With Aussie they are good but still have to deal with the NBN monster 👿

  • PeterPeterV20
    Peter 2.0 🐁🌸 (@PeterPeterV20) reported

    @WazzaGc @PaulineHansonOz Omg don't get me started on the NBN... Mostly poorly designed network and rollout