NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Adelaide, Perth, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
||
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Harvey
(@robharv) reported
@NBN_Australia My hopeless reseller cannot get any update on an outage. Perhaps someone there can help me??
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Sandy Yang 💧💉💉💉💉 🏳️🌈🇺🇦🏳️⚧️🫃😷
(@SandyXiaotong) reported
@afroeeee @PierrePoilievre @AlboMP Labor caused the problem with the #nbn
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Children's Health Defense Australia Chapter
(@ChildrensHeal10) reported
@JennyTa22393082 NBN fibre is great it is the wireless part that is the issue and the wireless devices. IPADS, SMARTPHONES, WIFI, and so on. They are a bigger experiment than the jab.
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💜「 𝓔𝓶𝓮𝓻𝔂 」💜
(@emerythelyss) reported
@AslinnAfterDark Could be a long while until fix, NBN damage from Sydney floods where servers are it's been hours, after the 24hr maintenance and now this feel like I've been offline more than on :L
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James
(@musingsofjames) reported
@Optus Just ported my number to you however I’m stuck in a login loop on MyOptus as I was a previous NBN customer and it’s confused. Can’t message using the app because of it. Can you please help?
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T:HE:JAMES. HMRH
(@CA_22562_AN) reported
If I remember, it is an Australian Government problem when the NBN doesn't work.
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𝙽𝚒𝚌𝚔
(@IntegralProtein) reported
@FOXTEL_Help @monkeybjnr If this isn’t fixed by Monday 5PM ACST I am literally switching providers. My neighbour has no issues with their internet connection through Superloop, it is not an NBN issue, it is a Foxtel issue.
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Peter Luxmore
(@PeterLuxmore) reported
@ootz_ @NickRossTech Secondly, the government has always had complete control over NBN Co. As PM he could have changed the direction. But I doubt that he would have had the support of his LNP buddies
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nbn® Australia
(@NBN_Australia) reported
As weather conditions ease, we will continue to work with emergency services and power companies to reconnect homes and businesses to the nbn® network however limited access to some sites may result in delays to service restoration.
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Bastiaan Olij
(@mux213) reported
My internet has been down all day, guess the rain must have damaged something. Seems area wide according to the NBN outage info. Crazy how dependent I’ve become on internet working from home…
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Ben - Teach - Premiership winning supporter.
(@pantherman45) reported
@NBN_Australia so because you guys didn't install it correctly initially I had to call somebody in to fix it....I mean come on guys.
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Robert Harvey
(@robharv) reported
@NBN_Australia Thanks Sarah. All is good now, but no updates. I would like an answer though on how the NBN outage was caused by an “unplanned” power outage but locally United Energy are calling it a PLANNED outage.
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Casey Chandler
(@kcladylawyer1) reported
@jonkudelka It’s possibly foolhardy, but recently I undertook a strategy that I would string them along for as long as possible by pretending to be a ditzy female who’s terribly scared of the impending charges/tax debt/NBN outage. “I can’t see an internet? What internet? Hang on…let me see”
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Optus
(@Optus) reported
@realkimstewart Hey, there. I can see there are some planned works on the mobile network and service impacts flagged for NBN in those areas. So we can investigate further, could you please send us a DM where we can verify service-specific details? – Dillon
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Step and fetch
(@FetchStep) reported
@cameronwilson That's NBN answer to everything , factory reset . never works as the problem is always at their end . They are dumb .
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SolidusBK
(@SolidusBk) reported
(also please note that nbn's cost to run your fibre service at 1 mbit/sec or 1000 mbit/sec is pretty much the same, the whole pricing model is designed to create artificial scarcity)
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CxD budget flag pole and ny trade envoy 2nd place
(@CDpay73) reported
@MyReasonsMatter You mean stuffing the nation building NBN for his mate Turdoch? Or pissing away a car industry that has australia with the worst share of manufacturing in oecd? He might be wearing a firemans suit...but wouldnt p#ss on him if...
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🌻✨Chaotic H🔞rnier✨🌻
(@AslinnAfterDark) reported
@emerythelyss That's fair! I'm no stranger to NBN damage due to flooding lol.
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trashy_robot
(@not_an_original) reported
I haven't had internet all day in Sydney. NBN website says it's not them. My household has been tethering to our phones all day. So, is it Aussie Broadband that is down? Customers shouldn't be charged for the time they can't access internet.
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nickrosstech
(@NickRossTech) reported
I never met anyone who knew what an ABC guidance note was. Yet that's what they resorted to, and I still passed all the tests. So they manufactured another quote and boom: gotcha. My journalism career destroyed and a nail in the coffin of the #NBN #auspol #abc90...
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Nikki Ryan
(@Nikkijryan82) reported
@NBN_Australia my internet is out in Blue Haven NSW. According to the website no outage is listed
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Chooker booga
(@chookerbooga) reported
@GuardianAus They are so bad that they owe us taxpayers. - 1 million CEO pay. Can get unlimited mobile data for Netflix and browsing at $35 a month. What can the NBN do.
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nbn® Australia
(@NBN_Australia) reported
Equipment connected via the nbn® broadband access network will not work during a power outage. We have deployed generators where it is safe to do so and have more on standby ready to use when needed.
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Narvuntien
(@Narvuntien) reported
@NBN_Australia I have been having a strange internet issue since thrusday. Some websites are not working but not all. When I do a tracert it bounces to Sydney then it stops and seems unable to cross the Pacific to the USA. Any idea what is causing this?
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Optus
(@Optus) reported
@ShadyLebo Sorry to hear about your experience with your NBN service. I can see that there is a reduced service flag for NBN in the Holland Park area. So we can investigate further for you, could you send us a DM where we will verify some additional details? - Dillon
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Robert Harvey
(@robharv) reported
@NBN_Australia Say their outage in 3175 is caused by an “unplanned” outage. @UnitedEnergyAU Say their outage in 3175 was “planned”. Do you guys talk? Poor old @Optus get my abuse as their the ones who take my money.
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Andrew H
(@AndrewAJH) reported
@josiegirl62 There must be problems all over, I've had two calls from NBN in the last half hour .... lol
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trashy_robot
(@not_an_original) reported
@Aussie_BB I haven't had internet all day in Sydney. NBN website says it's not them. My household has been tethering to our phones all day. So, is it Aussie Broadband that is down? Customers shouldn't be charged for the time they can't access internet.
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Boz
(@bozwhite) reported
@GuardianAus Skipped NBN due to multiple cancellations, then they reassign a Saturday said unavailable. Rang the relevant parties up, got told computer were down. Not complaining now as got 5g home broadband and suits my needs perfectly
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Sean Rider.. Author-Do Gooder 🇦🇺👨💻🕵🏻♂️👁
(@seanriderbooks) reported
@ivaforgotton Optus is just the retailer. They sell the NBN connection to you. NBN infrastructure is the problem.