NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Wollongong, Sydney, Perth, Adelaide, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington, Sunshine Coast, Connewarre and Mile Bridge.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Wi-fi | |
| Wollongong |
Wi-fi | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Anna Lyons
(@pingerino) reported
@Telstra my 4G has been rate limited since yesterday but I'm waiting for a technician to fix the NBN. I've got 3 people who can't work from home now and I can't get a response online. Can you please get back to me?
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jack lang🇦🇺
(@LangGang15) reported
I can't wait to go to centerlink and explain to them that i have to extend my study by another semester because the ******* NBN on my street regularly crashes every 2 minutes and so I couldn't learn jack **** because I couldn't access my class content
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RhaineWolf
(@RhaineWolf) reported
@NBN_Australia Issue either.
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Rowan Crawford
(@Sumaleth) reported
@NBN_Australia Thanks for the link. I only confirmed my name and talked a bit about how many devices I had connected to the internet. Then they had me run a speed test which came up slow (may have been their own site now that I think about it).
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Claire Bee
(@Claire_Bee) reported
@red_eyed_goat Ugh, don't get me started on NBN!!! Outage every single night between 8.30/9pm, then doesn't work again til the morning. Multiple calls to my ISP, finally get a call today that "NBN have realised it's an issue in your area and they will undertake maintenance" 🤬
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Mark Bradley
(@MkBrad1788) reported
from
Sydney, State of New South Wales
@Telstra I have been waiting one hour for a response via your App about my just installed non functioning NBN. Please advise a phone number to call to help me resolve.
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Shaun McCambridge
(@SJMcCambridge) reported
from
Brisbane, State of Queensland
Currently experiencing the single worst customer experience of my life with @TPG_Telecom NBN connection. Wouldn’t recommend, 2 weeks in and still no closer to a solution
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wen615
(@wendrose21) reported
@Telstra Can you please tell me why after 3 days and no communication we still have no home internet-we live in Bellevue Hill NSW. Online says no outages but that’s not the case? I’m tired of your NBN issues and no one to speak to about it.
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RhaineWolf
(@RhaineWolf) reported
@NBN_Australia To cancel that and are supposedly “monitoring” it in which my provider has sent through all the lodgings of the constant drop outs and the almost non existing speed reduction we have suddenly gotten to the point I feel like I’m back on dial up.. I’m not the only one having this
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@jaysimmo
(@jaysimmo3) reported
@GrogsGamut @Telstra Spent last year dealing w/ NBN & Telstra 4 office. Finally emailed my local Lib MP, suddenly gold service. But straight back to pumpkin after. There's an internal Telstra plan to end all "talk" comms by 2022. One told me the name of the plan, have it in some chat log I saved.
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Christian Meier
(@hoser_meier) reported
@Telstra (phone rep) doesn't mention any call out fees at time of booking, and then the text confirmation says I approved it? Nice try, cancelled. Not an internal household IT issue, it's an @NBN_Australia fault. Pay for independent technical advice people, don't get screwed over
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Ricky🏄🏼♂️
(@galumay) reported
@dj_blight @GrogsGamut @Telstra I have had clients with a service fault on their NBN and unable to get a service assurance ticket raised after 2 months! For something it takes me 5 minutes to fix. I tell anyone with an NBN fault to just sign up with another provider - quicker to get it fixed by them!!
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ausretrogamer
(@ausretrogamer) reported
@trinest Better than the crap we’re getting on the NBN.
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668 the neighbour of the beast; stephen mcgrath
(@Stephen78250313) reported
@GrogsGamut @Telstra I feel your pain 4 weeks trying to get nbn on then another 4 not paying for services I didn’t use... I am a mild mannered person but found myself texting messages such as .. why do you even have a customer service section.. are you actively trying to wreck this and I hate you..
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Margaret Morgan ✒📚🌈
(@Monocotyledon) reported
@NikkiTeeuw @Telstra Frankly, I think @Optus could give it a run for its money. Two of us working from home, needing to attend video meetings, the NBN off more than its on, and a pathetic level of communication and support. Argh!
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Glenn Hampson
(@GlennHampson) reported
Got to love it when the technician remotely fixes the NBN issues without needing to come over -finally
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SDW
(@Corns1945) reported
@Telstra I need help connecting our nbn!!! I’m now left without an internet service after following the instructions! I can’t phone & talk to a human so this makes it even more frustrating! Your online app support is no help either!! Why make everything so difficult 😣
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Steve
(@Steveatqut) reported
@PeterDutton_MP Any chance they could get on with finishing the NBN so it actually works properly? No? Too much to ask for? Oh well I guess we all just have to suffer the world’s worst network for another 10 years. Can someone point out to bozo Josh that it’s now year 2021. Wake up Josh!
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wendyrh1
(@wendyhalperin2) reported
@Telstra Telstra, another NBN outage in Bellevue Hill??? From Sunday to Tuesday & still no internet? When will this stop? 4 years of NBN and regular outages with no TV or landline! Not good enough..
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Dodo
(@DodoAustralia) reported
@zorie nbn™ speeds are affected by a number of different things, such as your modem age and quality, Wi-Fi network, in-home wiring, the device that you are using and the content that you are downloading, Zorie. (1/2) - Gwen
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Completely over it.
(@kaffando) reported
Is Twitter really slow or is it my crap @NBN_Australia connection?
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t
(@ItsTrashyTaylor) reported
@NBN_Australia ayo I finna wait 5 weeks for my damn NBN box and I'm still stuck with no internet, what's up with that homie
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Elie Phillipidis
(@EliePhillipidis) reported
@kikisemaan1 If you by any chance watched the News garbage on NBN last night then you will have an idea what’s going on.. and who is after all this hate on GMA and his Covenant and GB. It’s Disgusting and Sickening.🤮🤮🤮
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Peter Thiem
(@thepeterthiem) reported
@Optus Fixed NBN internet service.
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Brendan Pike
(@Bren_Pike) reported
@elonmusk @Adamklotz_ $139.00 p/m in AUS. Will be a 50% cost increase on our current NBN of Av. 50Mbps. Is this price likely to lower as Starlink grows? I want this service as I would like to see SpaceX put my $$$ to good use.
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Glenn Hampson
(@GlennHampson) reported
My NBN has been borked since the weekend.Apparently trying to remotely fix it as a first port of call.Have swapped out cords from my NBN box with spares as well as my modem and still screwed.Good ol FTTC rubbish.
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teq nomad
(@teqnomad) reported
@NBN_Australia Only 1 of the 7 NBN outages was planned out of business hours. None justified their timing or duration. None managed the experience with alerts when service resumed. So I disagree.
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Tanyia Harrison
(@tanharrison) reported
@GrogsGamut @Telstra We dumped them this week after weeks of going round and round in there god awful message service trying to get our NBN fixed.
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FSR Solutions
(@fsrs_au) reported
@MudgeeHost @NBN_Australia @SpaceXStarlink Anyone from the town fringes onwards will be interested... My question is will it support voice (SIP/VoWiFi)?
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RhaineWolf
(@RhaineWolf) reported
@NBN_Australia The fault has been lodged, I’ve been on the phone constantly to my provider who have even try to organise an appointment to have one of your technicians come out as this fault has been on going for about 2 weeks but more so the worst in the last week, but you guys decided to