NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Gold Coast, Brisbane, Melbourne, Perth, Adelaide, Toormina, Junee, Portarlington, Geelong, Thirlmere, Hobart, Newcastle, Colac and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Gold Coast |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Eric Anderson
(@EricAnderson41) reported
@MyRepublicAU i got an email saying nbn maintenance has been done. I have reset my modem and internet is still not working. Who can fix this for me? I am in Bondi Beach
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𝘤𝘢𝘭𝘦𝘣 • 🇦🇺
(@calebtweetss) reported
@NBN_Australia @TPG_Telecom how come it’s your box that the issue is with yet we are unable to talk to you about it? Seems like a abit of double handling to me. I talk to TPG, who talk to you and then TPG talks to me again. All I know is this has been over four days without working NBN.
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Fiona Cannon
(@FiCan) reported
@aussie_bb hi there! Is Aussie or the nbn down in Vic (specifically 3123)? Some sites seem fine, others (eg ABC news site) cannot connect at all. Ta!
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Jeff Miles
(@Jeffreyemiles) reported
@Danz_adventures @TPG_Telecom I'm in Cranbourne. The NBN is still down where I am
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TPG
(@TPG_Telecom) reported
@Jeffreyemiles Hi Jeff the outage in Melbourne yesterday is for TPG FTTB service only. NBN is not affected. Your connection issue is not related to the outage. Thank you -Julien
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Simon
(@swa11ace) reported
Key takeaway from lockdowns has been that the NBN is a sack of ****
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Matt Swannie
(@mattswannie) reported
@swa11ace It’s impossibly poor when compared to the old Bigpond via the Foxtel cable version. That thing was magnificent - almost as good as what you get on a remote island somewhere in Asia. @NBN_Australia is basically a 4th world version of that. Pox 👎🏼
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Annie White
(@anniewhiteabc) reported
@NBN_Australia Provider says it’s an NBN problem
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𝘤𝘢𝘭𝘦𝘣 • 🇦🇺
(@calebtweetss) reported
@NBN_Australia @TPG_Telecom how come it’s your box that the issue is with yet we are unable to talk to you about it. Seems like a abit of double handling to me. I talk to TPG, who talk to you and then TPG talks to me again. All I know is this has been over four days without working NBN.
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Jeff Miles
(@Jeffreyemiles) reported
@TPG_Telecom That request was made this morning when I rang TPG to alert about the outage. What I've been trying to find out/understand all day is whether it's linked with the wider NBN outage in Melbourne TPG has had today or not (1/2)
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Lis Davies
(@lisdavies) reported
@Telstra Hi Em, thanks for getting in touch. We’ve cancelled our NBN order today as we were no longer confident we would have internet and a phone in time for our opening. We’ve gone down another route.
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instxcntz
(@instxcntz) reported
@lllevz @NBN_Australia same cnt legit been horrid for last 2 weeks and now I can’t even load a single thing and on fort I play 20 percent packet loss
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Liz Crash
(@AsFarce) reported
this is the problem with the NBN, it’s impossible to tell if a site is not loading because it’s too big or because there’s a worldwide outage
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FTR levz
(@lllevz) reported
.@NBN_Australia my internet has been absolutely horrific at this moment! could you please possibly help out a little.
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Jeff Miles
(@Jeffreyemiles) reported
@TPG_Telecom The Service Status page on your website states that the outage has been 'resolved'. However, I can tell you my NBN connection is still off-line 12 hours after the outage started (2/2)
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GPP - Generational Policy Project
(@GPPforAU) reported
@martinrev21 @AlexCurran95 "Privatise the profits, socialise the losses"... certainly applies to this scenario... similar, Netflix et. al. all get a profitable business because taxpayers built the NBN they use for free, no payments to help upgrade it, no taxes paid to support local media and productions...
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allrite
(@allrite) reported
Oh damn, I got a call from that Squid Game phone number and they are demanding I send them a kidney or my NBN will get cut-off!
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The Weather Ferret
(@2017Ferret) reported
Having some problems with the NBN (again) Running very slow Using my backup Telstra 4G modem @nobby15
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Jeff Miles
(@Jeffreyemiles) reported
@NBN_Australia Hi Dev, The outage isn't showing up on the link you provided.
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Annie White
(@anniewhiteabc) reported
@NBN_Australia No outage. Someone has been and kicked can down the road to someone else. Told it will be days.
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Ben Rose
(@rooboyben119) reported
@Internode @Internode Currently have another NBN connection issue in Pascoe Vale South. Is there another unplanned outage?
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a⁷
(@ninetyfourhobi) reported
@lilrabbitjeon nbn sucks 😒😒 my Telstra plan was so quick before 💔💔😪
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Xander Stewart
(@XanderStewart42) reported
@donutphilosophy @MrKRudd The NBN was delivered by the Coalition. The ALP fail to deliver anything but slogans and empty rhetoric.
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deez nuts
(@ChemicalCranbe1) reported
@NBN_Australia Yeah its back. After going through a lot of crap with over the phone stuff where i have to open apps and log the job and a lot of unnecessary stuff just for the solution to be simple and if they had heard my question could of easilly solved.
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Suzana Sukovic, PhD
(@suzanasukovic) reported
@intlNadine Slow NBN
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TPG
(@TPG_Telecom) reported
@Jeffreyemiles Thanks for sending out your details, Jeff. I've seen that our Engineers requested for NBN Appointment for your account since a technician visit is required to restore your service. The appointment for technician visit is on Wednesday, 06 October 2021, 1:00 PM - 5:00 PM. -Jhoey
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Jeff Miles
(@Jeffreyemiles) reported
@TPG_Telecom Is there an update on the outage? Wanted to ask since the link you provided hasn't provided an update since the one posted at 11:43am & my NBN service is still down.
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Lion is confined to his den @ lockdown.
(@jatolion) reported
Lion has a dual modem NBN setup with 2 phone numbers, and they were trying to use the same profile for both modems. Doesn't work. After creating a profile for each modem, things worked fine.
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tsinelas
(@tsinelas) reported
@NBN_Australia I have had no internet since Sunday & am told by my service provider it is an unplanned outage & you aren’t able to provide an ETA. Multiple lines, inner west. Can you provide an update please.
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It's Time
(@melaniedoak) reported
We have ****** NBN because Murdoch sabotaged the ultra fast internet Labor had ready to go when LNP was voted in Abbott through the behest of Murdoch told Turnbull to scrap it as it was a threat to Rupert's Streaming Empire and now Australia has the worst internet in the world