NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (73%)
- Wi-fi (12%)
- Total Blackout (11%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Melbourne, Brisbane, Parramatta, Ashfield, Logan City, Ocean Shores, Perth, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Internet | 2 hours ago |
|
Sydney
|
3 hours ago | |
|
Sydney
|
Internet | 19 hours ago |
|
Melbourne
|
Total Blackout | 21 hours ago |
|
Melbourne
|
Internet | 1 day ago |
|
Melbourne
|
TV | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Will (@UnicyclesWill) reportedAfter a month of trying to install NBN in my new rental (so many support calls), I opted for an express-posted home wireless router (4g). They delivered it to the shop below me instead of my unit, and now it's been sent back. Seriously can't catch a break.
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Rosie (@AusSmallBiz) reported@Telstra @Telstra the person is still being charged a monthly fee that is being automatically deducted from their credit card, even after cancelling TELSTRA NBN services and moving to TPG. Interestingly for several years TELSTRA charged for a service that couldn't be delivered.
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.J. (@levelXtreme) reported@NBN_Australia So I’m stuck on 27Mbps max attainable downstream but my address is eligible for business Ethernet which for as little as $79 a month I could get a full fibre install to my house for free NBN 50/20 or $109 for 100/40 static IP etc. but because I don’t have an ABN and name too bad.
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theapathist (@theapathist) reported@weezmgk Quick question, with the severe storms and rain you guys get do you ever have NBN issues. We have locker sized boxes every 50 metres for the NBN, every time it rains they short.
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Jason Crosby (@JasonCr00446798) reportedWould be nice if #telstra can properly respond to a NBN order/delivery issue that has been ongoing via their message app for 3 weeks. Someone call.
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Richard Hubbard (@Richard33878882) reported@Tolouisehansen @ScottMorrisonMP I would cancel all free trade agreements for a start. Invest in local manufacturing. Reinstate NBN FTTP for no charge, free education, primary, secondary and tertiary. Federal ICAC, collar the bastards and put them in jail. Ban Murdoch completely.
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adi (@kistr888) reported@Telstra you are the worst company going around. I connected NBN in February and as I couldn’t travel to my house until now - I have just connected the modem and it doesn’t work. I have paid 10 months of fees for nothing. Now I have been on the phone for more than 45 minutes
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dce&it (@dceandit) reported@Telstra I need your help on an update re nbn provisioning order SNA51922952. I’ve been waiting 3 days for an answer via the 24x7 app.
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Scott Nuthin c/- Antifa Inc. (@annieljensen) reported@wheeziemungo Seems Telstra has a terrible rep on nbn.
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Noel (@NoelBt) reported@iTnews_au "NBN to be the single fixed-line network operator for the majority of Australia, and that allowing more infrastructure-based competition to the NBN was unlikely to produce results." wow... these govt employees really said that? so competition was never good.... 1/2
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AgitatedPanda (@Agitated_Panda) reported@NBN_Australia cmon guys there's been an outage in my area since 12pm today its 11pm how has it not been fixed yet?
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Indella (@IBtr14) reported@JmarrMarr Truely my NBN is down more often than our adsl was.
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nbn™ Australia (@NBN_Australia) reported@tgracchvs so the issue can be resolved as quickly as possible. When a provider raises a fault with nbn, this gets sent to their technical nbn support team who then works at resolving the issue, while liaising with your provider to pass on any update made available. Thanks, Amy 2/2
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theapathist (@theapathist) reported@dobes I have a tri band ASUS mesh that does not make me overly popular as it is :D But Im digging Optus 4G, its reliable, fast and does what I need. The NBN in the inner west King St regularly drops out, in fact everytime it rains all the boxes start rattling away and its an outage.
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Raids (@Raids75877248) reported@Telstra Having NBN installed thru Telstra and it has been a long and drawn process with little assistance Just had an NBN piont fitted in my house in the worst possible position. Coming to the point where I will cancel my contract under the Customer satisfaction clause.
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new year, old me (@wheeziemungo) reported@annieljensen Next step. Unfortunately we think the problem is with the NBN connection infrastructure, which comes firmly back under the #Telstra and nbn responsibilities
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theapathist (@theapathist) reported@dobes I bailed the NBN, Optus 4G at 150mbs-2300mhz ($70 arial pointed right at the tower). $70 for 500gb per month, works flawlessly. Huawei B818 Router. Never had an outage or a problem, speed is constant and free upgrade to 5G on deployment.
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Bron1 (@Bron118) reported@FetchStep @MFWitches had hands on in lots of local areas? or talking about one? Turnbull making a deal isn’t a conspiracy theory. but you go ahead and slander the workers cos the one ? Two? twenty? You “saw” being bad at there job is the reason the nation has the worst NBN in the world
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Sub (@iSub) reportedNBN just dropped out mid movie. Rebooted the network but still offline. Modem shows connection so one of Telstra’s techs must’ve broken the DNS settings again… @telstra
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nbn™ Australia (@NBN_Australia) reported@sushedron Hi SushiDrone, we can confirm that nbn has encountered an issue that has prevented fault rectification from taking place. nbn is responsible for completing the next action that will allow the incident to progress. 1/2
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Michelle (@MichnPete1) reported@Telstra sort your bloody NBN internet out - you charge enough - also what’s with the waiting time 45-60 minutes on your phone lines ??? What sort of a first class communications company runs a third world customer service
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321Hero123 (@321Hero123_) reported@Wald0Gaming @NBN_Australia mad cuz bad
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Mehmet Ozdemir (@mozdemir_au) reported@damovisa @NBN_Australia Same here a month or so ago, at least @Aussie_BB was good enough to credit me for the day's the outage occurred. Adds up when you're paying $150/mth for ultrafast.
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Tracey Loulatzis (@loulatzis) reported@Optus total fail yet again on trying to make changes to an nbn plan. An hour and a half getting transferred repeatedly then told that area is now closed! Please train your staff better
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SushiDrone (@sushedron) reported@NBN_Australia #ConfigureTheBox dammit. I'm offline and we're going into another lockdown. Worst combination
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alea iacta est (@tgracchvs) reported@NBN_Australia @AnarchoNina Uh the fault is with NBN. You kept rotting HFC instead of installing fibre. Maybe fix that instead of trying to get people to endlessly and uselessly talk to their ISP?
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AgitatedPanda (@Agitated_Panda) reported@NBN_Australia I'm not paying 100 a month to have no internet because you guys can't fix an issue on your system
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nbn™ Australia (@NBN_Australia) reported@AnarchoNina That sounds frustrating, Nina. If you are having service issues it's best to speak to your provider. They will be able to test the line to check for faults. If the fault is with nbn they will let us know and we will work hard to fix it. Let us know how you go. Thanks, Amy
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Angus Jackson (@GusCaptures) reported@AskPS_ANZ My PS5 keeps losing connection to the server, my internet is working across other devices. Game updates and downloads keep putting up errors before I can resume them again, I can't access online servers for @CallofDuty_ANZ. I have reset my Router and NBN and console...
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nbn™ Australia (@NBN_Australia) reported@p_t_parcel That isn't the experience we want for you. Have you reported this to your provider to log a fault? They can do further testing and if the issue is with nbn, they’ll let us know and we’ll work together to resolve and provide updates. 1/2