NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Perth, Darwin, Lowood, Ballarat, Canberra, Gold Coast, Eden, Rosalie Plains, Bordertown, Thirlmere and Westbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Rua Uilliam (💉💉💉 Pagan Prole Sewer Rat)
(@RuaBrithem) reported
from
Brisbane, State of Queensland
.@NBN_Australia has to be the worst company in Australia. I have an exposed NBN cable in my yard, intermittent phone, and they say and I’ve reported it through my service provider. Get an email saying service provider hasn’t put in an “incident” and they’ve closed case.
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Mitch
(@mitcheIlWL) reported
@NBN_Australia Better Tech vetting for more ingenuity and self-awareness is required. Seem's like 75% of the hiree's are just normie un-special average's who take 10 years to repair and construct any functional service. Pathetic.
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Rachel Greaves
(@beyondbeeton) reported
Absolutely terrible service from @Telstra - honestly I think they can't get any worse and then they manage to exceed all expectations. Recommendations for NBN providers gratefully received.
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💧michael white
(@familblanc) reported
@Optus yes, as always it was a @NBN_Australia fraudband issue., same as yesterday, same as last week, same as everytime. The problems with living in the next PM's seat, @AlboMP for PM.
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Mr Fish
(@ghotictox) reported
@bitter_britt_ Ahh ****. Nbn box problems are the worst. They're probably going to want to a end text out. Do you still have the nbn thingy from the last place or was that a completely different one? Couldn't hurt to try it? Or it's power supply maybe
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Alex Makin
(@alexmakin) reported
from
Melbourne, State of Victoria
@artfulbunny The raspberry pi just monitoring, the Ups is covering router, NBN and the fail over 4g connection.
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Josh Duroux
(@JoshDuroux) reported
And you can't check the power because NBN so no phone and no reception up here AND the website is so ******* slow to load and don't know why I'm posting here when I've got no connection and I think I'll go get wasted to candle light but no candles can't get any bridges out woohoo
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Jamie
(@jrbtrumpet) reported
@iiNet my internet has been dropping out everyday for 4 hours for the last 2 weeks even though you and NBN both tell me there is no outage. Who’s at fault here?
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6 3
(@63_inches) reported
never get @VodafoneAU nbn you will get 500 ping
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Shon
(@redgirlcurls) reported
@VodafoneAU as a phone carrier: good, great. VodafoneAU as an NBN provider: complete. Bloody. Opposite. Really bloody disappointed in them on this 3rd attempt to get our NBN issues fixed only to recieve a message before the technician has arrived to tell us its fixed. (1/2)
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💧Cocolero
(@cocolero) reported
@tangerinetelecom @networkoutage on NBN 12 hours and no response from WhatsApp support channel now. Going to switch soon
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Rua Uilliam (💉💉💉 Pagan Prole Sewer Rat)
(@RuaBrithem) reported
from
Brisbane, State of Queensland
@NBN_Australia Service is back up and working but just interested if this kind of damage will affect it in the future but I can’t seem to get a response from @NBN_Australia at all other than to reject any request my provider makes. That is not “as soon as possible”.
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Mitch
(@mitcheIlWL) reported
@NBN_Australia Jabiru Ct, Cassowary Av, Bower Dr, Werribee Victoria Australia, Internet Outage Enquiring how long it will take the technical team to correct. Tryed calling to ask politely but new "badly" designed voice responses denied me operator connection. So i'm here
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Optus
(@Optus) reported
@familblanc Hi Michael, sorry to hear about your internet connection issue. Can you please direct message us to confirm which internet service are you referring to, I mean 4G home internet, 5G home internet or NBN Home internet? Kartik
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Joshua Armstrong
(@papa_armstrong) reported
@vodafoneAu my home NBN has kicked into "backup 4G" mode and I'm in a black spot with very poor mobile reception. Can't get my work done. Any idea how long this will be? I've tried the usual turn them on and off again.
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Kate Giles
(@dontcallmekatie) reported
Hello @Optus. Not only have you had zero NBN at my place of business for days on end and none in the foreseeable future, but also zero mobile data. Interestingly enough, your text message tells me if there IS an issue to go to a website. Which I can't. Because there's no data.
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Ruku Ryukami ルク・リュウカミ🐲🌌🔞🇦🇺PreDebut PnG/Vtuber
(@RukuRyukami) reported
Net issues update: Technician has been & left Ran all his tests & everything is okay on the nbn/ grid side of things My net provider said everything is fine on there end So it's most likely my router/ modem gone to poopi I need to wait for the new one to arrive 😫 I'm sry😔😞🐲🌌
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Adam Thompson
(@AdamTho88718953) reported
@NBN_Australia fgggk off checked my area via website no outage detected yeah good on ya I have no nbn it dropped out again. That’s 6 times in two days. And twice last night fgggk off NO BLOODY NETWORK they weren’t wrong. #Nbn
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The Masked OWL
(@mikeredes) reported
@Telstra @NBN_Australia fix your ******* network in sydney. Its a third world service. Ffs. Paying a fortune for nothing.
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Shadab Mumtaz
(@shadabmumtaz) reported
@VodafoneAU I am an extremely upset customer who has been cheated by Vodafone in spite of being their customer for more than 5 years. Extremely pathetic customer service. Please disconnect all my services 2 mobiles and an NBN. Cheater !!
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Data
(@Data_OCE) reported
ok guys let's see if your smarter than a 3.7 billion dollar company. Internet is working perfectly low ping, good speeds and no packet loss. One day nbn box breaks ISP replaces it ever since then erratic ping, speeds all over the place and packet loss. What could be the issue?!?!
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Greg
(@humbleminion) reported
@NBN_Australia then your internal systems are wrong. Again. I honestly don't know how you people keep making the same mistakes. I guess I'll have to raise another complaint, given the last one was closed unresolved over my objections.
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nbn™ Australia
(@NBN_Australia) reported
@RuaBrithem We're sorry to hear this, Rua. If this has impacted your service, your provider will need to lodge it as a fault on your behalf. From this fault ticket, the nbn support team will work with your provider to restore your service as soon as possible. 1/2
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Natalia
(@Nati_palma) reported
@VodafoneAU Hey! I've been waiting for at least 20 mins for someone to pick up the phone in your call center. Maybe twitter can help - I recently got a nbn service and it was supposed to activate yesterday. However I am still only getting the 4G backup what can i do????
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dawn ☀️
(@dawn_art_) reported
everyone please cross ur fingers and toes for me that the nbn tech who came to our place today managed to actually fix our internet so we dont get frequent dropouts anymore 😩🤞
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Ange Ferguson
(@ange_ferguson) reported
@iiNet frequent outages with NBN in Richmond 3121. I emailed support more than 24 hours ago, problem is persisting no response from you yet
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BitterBritt 🎮
(@bitter_britt_) reported
@ghotictox yeah they’re saying the can’t activate the service because the modem isn’t plugged in correctly but whats actually happening is the NBN box keeps rebooting itself. I’ve been in queue for chat for 4 hours and they’ve put me back in the queue
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benny
(@bennyinhere) reported
@1stExecutive @Optus Mate they just cut my service off apparently after sending a letter to me in September advising NBN was coming in January, never got it, but no second letter/email/phone call/SMS… I’ll be working off my Telstra mobile tomorrow, family not so lucky
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hank ronson
(@wiseguy_ocb) reported
@markhumphries but they can order a **** load of copper for a **** nbn
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Luke Dudney
(@pudney_luke) reported
@beyondbeeton @Telstra @Aussie_BB all the way. Flawless, instant local customer service. Actual NBN service has rarely missed a beat and on those occasions (NBN line issue) they advocated/escalated to resolution.