NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Adelaide, Sydney, Rosalie Plains, Perth, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount, Gold Coast, Gawler and Cape Jervis.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jacqui
(@calinemilou) reported
@NBN_Australia..when will this be fixed!!! Out since 2pm Optus: Thanks for your patience. There's a fault with the nbn in your area which may be impacting your Internet, landline and/or Fetch services, ref: 24836845. Our networks team and the NBN Co are working hard to fix the
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Steve Noble
(@916_stevo) reported
@ScomoThe @PaulZauch So the trillion bucks opened up heaps of new export opportunities etc? NBN was an absolute ALP brain fart basket case from the start. Railway is a huge money dump, never goes close to breaking even in Australia. Tell us you don’t understand anything without telling us.
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Darren Bourke
(@Dmandownunder) reported
@NBN_Australia Why is your customer service so appalling? Despite several follow up calls and messages you never provide a response. Waiting more than 6 months for a connection is unacceptable.
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Manilaearthproject
(@kalayaanlover) reported
@Carl_Sciarra @Albo The NBN as originally envisaged was never going to work. It was first rolled out in Tasmania, the poorest and most illiterate state. Wireless was already replacing wired at low end.
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Peter
(@plambrechtsen) reported
@richms @StuFlemingNZ My counter to that is if you look at AU it is far far worse. There were minimum connect rates but they were just 64kbps which we all know is terrible. But AU minimum rates from NBN are a joke.
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Irish
(@DNAslayer) reported
@MrKRudd @Murdoch_RC Of course Murdoch would, scumo kept the nbn from doing better than his own network.
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purpleeatary
(@purpleeatary) reported
please help manifest an NBN creature to my house this cold ******* morning. i have no coffee machine at my house and i cant leave hlep
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Ozot - Gaming Internet
(@Ozot_Internet) reported
@LTKred Sadly, not at the moment. When we reach a certain amount of customers we intend on offering 1Gbps plans. As of 19-05-2022 the 100/40 plan is the highest we offer on the NBN access network. The 250/25 is the highest we offer on the Opticomm access network.
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Paul Kidd
(@PaulDKidd) reported
@LesStonehouse @TurnbullMalcolm I’ll never forgive Turnbull for killing the NBN.
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Peter
(@plambrechtsen) reported
@StuFlemingNZ We should have followed 🇦🇺 and done NBN style FTTC. Oh hang on Telecom had already done that back in the early 00’s.
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Zilla Gordon
(@ZillaGordon) reported
@danjohnson1979 I've had such issues with this company. I set up a connection in my last unit in TSV in August and the whole time I was there I was unable to connect to the NBN so just used in in back-up despite trying to get it resolved twice, so they kept cutting it off.
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Andy Hedges
(@andrewmic) reported
@Optus My modem is offline because the nbn has been down all day!! Your own website for my postcode (given in my DM) says that! My question is when will it be fixed?
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💉 Bob Howard 💉💉
(@clubbyr8v8) reported
@LesStonehouse All as bad as each other IMHO. Fraser's sense of entitlement that led to the dismissal, Howard's no GST and WMD lie, Abbott tried to destroy everything Rudd/Gillard did, Turnbull for destroying the NBN & giving in to the right, Morrison just hates everyone & is incompetent...
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Machs Colombani,"It's Still Time " for LABOR 2022!
(@dingos1946) reported
The LNP NB is Slower than New Zealand and ranks down there with SERBIA AND SLOVANIA! LABOR HAS A BETTER NBN WAITING !
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purpleeatary
(@purpleeatary) reported
nbn guy is nice (yay), nbn guy can't get anything to happen today (boo) , nbn guy is charging the owner 5 figures to tunnel under the road and correctly service the properties (yaayyyy), but nothing will happen till wednesday (boooo)
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OhGoshOhGee
(@Maxwell1938) reported
@MrKRudd @Murdoch_RC Rupert Murdocks's support of the LNP is the reason they voted against Kevin Rudd building his super fast FTTP NBN, this was to protect Rupert's Fox Network. It is also the reason Tony Abbott gave Malcolm Turnbull the job of nobbling it, changing to Siemens 2nd rate fttn nbn crap
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Christopher Elves
(@ElvesCelves) reported
@Telstra Btw, NBN are sying there’s an unplanned outage in my area - Telstra is still saying no outage reported. Wires crossed somewhere perhaps?
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antiLIB
(@antiLIB17) reported
@MikeCarlton01 yeah same here; phone line & SMS feed from Bulldozer-Scummo will be running so hot the NBN will collapse --- as if the interview with Tracy Grimshaw wasn't bad enough [verging on the critical/sceptical]!! Maybe Costello doesn't actually like Scummo [or else fears media reform law
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Mike Sampson
(@mfsampson) reported
Ah! @Aussie_BB just notified me by email of an NBN outage. Awesome service.
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Jared Quinn VK2WAY
(@jaredquinn) reported
@wendy_harmer @ItsBouquet I'll take Technology, Innovation, Digital Communications/Transformation and will fix the NBN while I'm at it too. #TheTwitterCabinet
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Christopher Elves
(@ElvesCelves) reported
@Telstra I wish I could go back to the previous service. It was just as fast on download as NBN and, though still pretty awful reliability-wise, it was much more robust than NBN.
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MYRabbit
(@maia_mymy) reported
@NBN_Australia Can you please fix the internet? It’s been almost 10 hours without internet. Can’t believe during the Covid, people are working from home with no internet provided…
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Deany
(@Deanysaurous) reported
Australian rant time 🙃 1. Fix the ******* nbn, internet went from broadband to dialup👌 Andorra, Lichtenstein, Barbados, Qatar, Slovakia, Trinidad & Tobago, Vietnam, Kuwait and Malta all have faster internet speeds than Australia. America has almost triple our average dl speed
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Danooo1💉💉💉
(@Danooo115) reported
@TheNewDailyAu Australians are being hampered to slow speeds. Australians cannot afford the ridiculous prices NBN co are changing telcos for high speed plans.
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Marty D 🇮🇹🇦🇺
(@martydaus) reported
@TheNewDailyAu The NBN set the wholesale price all providors have to pay, smaller telcos may undercut the majors, but it's always a trade off with some things missing like technical support..
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Alby T
(@steele_sports) reported
It’s raining and again my @Optus @NBN_Australia is down that’s at least 15 tim a this year by the time techs come all working enough is enough @DaveSharma u want my vote you’ve got 12 hours to sort it
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Pradox
(@PradoxGamerAu) reported
My internet is still dropping out intermittently so it looks like no stream once again. NBN co sucks
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Bek Cramp♿🏳️🌈
(@bekcramp) reported
Surely in 2022 Australia should have an internet network that will survive a power outage. I need my second NBN box replacement this week due to 2 unplanned power outages (not weather induced)! Each time I am without access to internet (and thus ability to do my job) for a day.
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The Auspol
(@jackblanch1) reported
the alternative is rather simple vote labor honestly if i can help convince you in any way please direct message me I'm certain I could answer any question you might want an answer too. remember labor has been responsible for Medicare, nbn, super, pensions, Qantas, Telstra.
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bradT
(@bradT52711844) reported
@LesStonehouse Have to be Turnball wouldn't it? Did **** all, weak as piss but wasn't superatomicwedgie destructive (if you don't count ******* up the NBN...that was on him wasn't it?). Abbott was without doubt the worst...until you know who...