NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide, Long Forest, Perth, Loch, Wollongong, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington and Sunshine Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Geoff
(@GRayzor66) reported
@Telstra No actually you cant help , its a outage , 3 days now , but with the petty squabbling and game playing between telstra and nbn its the clients who suffer from lack of transparency and ridiculously long service calls …
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Cormac Farrell
(@jagungal1) reported
Hot tip if you are in Canberra and @iiNet offer their wireless NBN service - run! Pretty dreadful service, cannot stream TV and be on the computer at the same time. No response to emails, and their customer service line has a one hour wait 🤬
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Darryl Komrade
(@Daz44160601) reported
@TaodeHaas Well he was told they would use copper wire and voted accordingly for 100 year technology. Like the NBN he is very slow on the uptake.
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Matth Q
(@queball12) reported
Hey @NBN_Australia any chance your going to fix your issues in Everton Park 4053 any time this year. Three weeks of drop outs and your outage page says no works planned in the next 10 days.
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Matt Stafford
(@Wraiyth) reported
@NBN_Australia Yes, it is back up today, but the fact that there was a ~8hr outage that wasn't acknowledged by NBN despite there being a tech looking at it, is definitely worrying and not a great experience trying to get information.
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scp4151
(@scp4151) reported
@NBN_Australia how is a provider going to fix a fundamental infrastructure issue? The root cause of Australia having one of the worst broadband speeds (even donestic) in the developed world is the extremely poor network we have that is cobbled together from outdated tech.
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stranger
(@stranger7777779) reported
@SiriusS30099010 @SallyRMelb But most likely Albo will focus more on doing everything that Scott hasn’t done. ICAC Fix Aged Care Supply enough PPE & RATs/boosters Real climate action Fix the NBN debacle Govern. #auspol
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Thurstone MOAR III
(@ThurstoneMOAR) reported
@jonathannen Yeah. I found it weird to watch the speed tests repeatedly hit ~300mbps when I was forced to tether my entire house infra off my phone when NBN was down.
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people are strange
(@Laura_Loot) reported
@Telstra Thanks Jimmy. Trying to get my NBN service to show up on My Telstra ap so we can manage parental controls so our kids don’t stay up all night watching Telstra TV. Apparently the fix is in and will take 48 hours.
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John Poot
(@John_Poot) reported
@andojc @RonniSalt Have you figured out why nbn is a crock of **** yet?
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Paul Dale
(@PaulDaleNT) reported
Had to run an extension cord across the house to get the NBN box and wifi going to watch netflix. First world issues though as we could have hotspotted from phone.
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rhinoz
(@rhinoz) reported
@Telstra I also want to know when you have the 5G at home modems again bc i didn't actually want the NBN in the first place, @telstra but they will cut ADSL here soon and no info on when those delivery issues are solved...
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Mr Krabappel
(@Ifyousa54251090) reported
@robair20 That commercial about the NBN, just now, was not stupid. Oh, you mean MAFS. Yeah, good point.
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Kazie
(@Kazie151) reported
I just got a scam call pretending to work for the NBN & wanting to fix my computer. He was utterly shocked I answered the call & took a while to try to remember his nonsense. I was shocked too coz usually I get fraud alerts & don't answer. lol Reported thou.
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Mayank Kool
(@mynkkool) reported
Hey #nbn, I have lived in 3 countries and this is my worst experience to get an internet connection. Any chance you can resolve your “signal issues” at 20 Kimberley court, Bella Vista. It’s going to be a month without internet Can’t believe #nbn u r getting away with this service
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Riff Jet
(@TheRiffJet) reported
@CeagleChris @VodafoneAU Foxtel is the worst to deal with, unless you get the call center in Australia...and ironically the team here is the disconnections section. Optus I find hit n miss. My ISP since going over to NBN is shiphouse customer service. I’d rather watch reruns of Mind Your Language.
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Mark Randall
(@tertius_keen) reported
@NBN_Australia How about just completing fibre optics to every house? You have the monopoly and shite service?
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dante's inferno
(@luciejones78) reported
@Beltzaser @NBN_Australia @Optus Mine can’t even do that. My internet and phone coverage is non existent. I literally live in the middle of the city not in some random distant farmlands somewhere. They can’t even fix that
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Robert Watkins
(@twasink) reported
@DoctorKarl Most likely it's a problem at the pit near your house. The connections can get *****, particularly after rain; they don't tend to be well sealed. Report it to the NBN (via your ISP) and they'll send someone out to clean it.
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stay at home dad
(@itsagrandollife) reported
@BelongAU still no internet still no NBN appointment. I hope your internet isnt as slow as your service!
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Scarkii
(@MoonfireDragons) reported
apparently im moving out again so i may not be able to stream for a few weeks after that happens, since we'll have to setup NBN and all that, gonna be rapidly draining money yet again cause my father has very poor financial choices
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John Poot
(@John_Poot) reported
@andojc @RonniSalt Have you figured out whe nbn is a crock of **** yet?
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Mandy C
(@dragonsgirl2010) reported
@jdrama68 I use Aussie and tech support is fantastic and Aussie based. Can’t comment on the speed though. Monthly invoice all in order and no issues at all. Helped me identify my modem was not compatible when I went to NBN
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Cormac Farrell
(@jagungal1) reported
@iiNet Have sent several emails to your support desk. No response. Also contacted NBN. They were quick to pass the buck to you FYI.
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mark mcdonell 🐅🐅🏆
(@mcdonellaussie) reported
@NBN_Australia Wow fibre upgrades! I would just love an adequate NBN service! Maybe fibre you the curb instead of wireless. I mean across the road and one next door neighbour actually have fibre to the node! But not us living in Numurkah
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stay at home dad
(@itsagrandollife) reported
@newstoall @BelongAU @MobileMuster1 I'd cancel the service. Ive waited 1 month for a connection. 10 minute call to NBN and the problem is obvious. Belongs response is that they are working on it and wait another 24-48 hrs... not good enough.
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lynne clarke
(@LizzieClarke00) reported
3...I asked if I could call him back and he gave me the real 1800 NBN Tower number address in Melb., which made me think that he really was legit. So, I call the Tech help line for Aussie Broadband. She told me NBN would never contact a customer direct...4
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Mandy C
(@dragonsgirl2010) reported
@jdrama68 I found the support great, they also let you know ahead any planned NBN outages, also if they get cancelled. I’m on a lower plan but speed always as per plan. Much better than iprimus where the Broadband speed was so poor and support is local. Prices competitive
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EYE CEE
(@EYECEE9) reported
When both @NBN_Australia and your internet provider @Optus gaslight you & maintain there is no network outage when the internet connection has been dead for almost an hour 🙃 #WFH #outage #netoutage
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Mark “Three-Jabs” Newton
(@NewtonMark) reported
@DoctorKarl Shannon-Hartley theorem yields the maximum amount of error-free digital data that can be transmitted over a communications channel with a specified bandwidth in the presence of noise. Copper S/N ratio is pretty well understood; Your NBN doesn’t just suck, it sucks with science.