NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (78%)
• Wi-fi (12%)
• Total Blackout (5%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Dubbo, Hobart, Sydney, Melbourne, Adelaide, Brisbane, Perth, Arumpo, Bundaberg, Taree, Rosalie Plains, and Campbelltown.

City	Problem Type	Report Time
Dubbo	Internet	3 hours ago
Hobart	TV	14 hours ago
Sydney	Internet	15 hours ago
Sydney	Wi-fi	17 hours ago
Melbourne	Wi-fi	23 hours ago
Adelaide	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Steps (@mcnamara_team) reported 2 minutes ago

  @TopherField Satellite has been about forever, the government never got in its way, I had it and it was ****. I used NBN relatively successfully over inferior satellite technologies until Starlink came along. Your opinions don’t appear to align with my experiences accurately.

• 
  mick (@MickM_68) reported 8 minutes ago

  @Suburbia3121 I’ve had it for a while now Andy… you won’t be surprised to know the NBN in Romsey is crap! lol Starlink obv not the cheapest but it’s been an absolute game changer for us.

• 
  JMO shut up and just watch sports (@jaymo529) reported 8 minutes ago

  Top five or tied for sixth diehard 2PAC FANS Tie #1 outlawz( napoleon) and Treach from NBN as they are loyal since 3. Myself & @LEFTYWINSAGAIN 4. **** C 5. @305MAYOR As we all either had words protecting pac or got into fights about PAC! Miss you down here

• 
  Paradoxa (@Paradoxa18) reported 9 minutes ago

  @DavidJoffe64_2 @drkeithsiau rely on VicEmergency alerts are opt in/out only trouble now it relies on data no nbn here no wifi limited data for mobilenet just switch on to check so wrong to demand people have the latest tech just to get emergency alerts tech fails here +how many network blocked old phones

• 
  Brent Hodgson (@BrentHodgson) reported 9 minutes ago

  @DHughesy No. Only an idiot would agree - because they'd be wrong. 1. It's not worth "over $300 billion". The $64 billion dollar investment is worth $269 billion 2. If you're using the "over 300 billion" figure ($337.2 billion) that figure means your "no future Fed Govt put one cent into it" bit is incorrect because this figure includes MULTIPLE additional multi-billion dollar funds added to the Future Fund's management portfolio. 3. The future fund wasn't built on some kind of free money windfall... The $64 billion invested came primarily from the Telstra sale. The Telstra sale meant the copper network was privatised, leading to Telstra putting shareholders first in refusing to bid on optic fibre rollouts. This meant the government has so far spent around $64 billion ($70bn by the end of the decade) to re-create Telstra's infrastructure under NBN Co. Meanwhile Telstra has paid $65-80bn in dividends since privatisation moved those dividends from public to private hands. So for every $1 we gained from the Telstra sale, we missed another $1 in dividends and spent another $1 in replacing the infrastructure we sold. Had a publicly-owned Telstra built the NBN out of dividends, and the government raised $64bn in debt to invest in a Future Fund, the books would look exactly the same as they do today. You've been dazzled by accounting tricks - following a magician's misdirection, and calling it "magic". 4. "negating the trillion plus debts... to some degree" is bullshit... It was created to cover DECADES worth of unpaid public service and military retirement benefits. Those debts amount to $322 billion, to be paid out of (currently) $269 billion in funds - leaving a $53 billion dollar black hole. Had the money been paid to super in a timely fashion (rather than the Future Fund being set up to cover unpaid pension debts), that $322 billion in benefits would be sitting in private super accounts right now. Again, you're dazzled by an accountant's magic tricks. Not free money - not "negating debts" - just a big government-owned super fund. "Can we all agree it was amazing when the magician sawed that woman in half! He should be a surgeon!"

• 
  tractatus (@talmud1c) reported 11 minutes ago

  @ariel_haivri okay, but if it was a bunch of blonde nordic giyureses who converted five minutes ago... Something tells me Hadesh would be reaching out to NBN to charter a group flight and help get them set up for Shabbos.

• 
  Aimee Maree (@aimee_maree) reported 12 minutes ago

  Downloading apps to buy cheap end equipment to give something’s a try and wow this not a pleasant experience. As Tech Lead would not have let this code out. Session management is so poor. The sites lag even on town based NBN. No company cares anymore tbh they just lock you in.

• 
  Doug Hendo (@DougHendo) reported 13 minutes ago

  @TopherField The NBN started in Broken Hill my refrigeration systems on the towers where the only ones running when it hit 45c. They rang me up and said how come mine where the only one still working. Because I used Temperzone Australian Airconditioners with adjustable head preasure I increased. I didnt tell them all they had to do with the other was remove the thermistors off the head preasure on the American systems.

• 
  Madeleine Love (@MCLove2024) reported 14 minutes ago

  We're paying progressively more taxes, and our services are decreasing. We just got a generic letter telling us our landline phone will be disconnected in 7 months. We used to have copper line which provided a highly reliable service in emergencies, whether power and internet was on, or not. I recall ringing a (surviving) neighbour in the middle of the Marysville 2009 Black Saturday fires. We had a chat while his smoke alarm was going off and the fire was raging outside. Phone through broadband was hopeless whenever the power or internet went down, which happens frequently. Mobiles are useless whenever the internet goes down, and not long after the power goes off. But those copper wire phones were fantastic. You could actually ring the electricity company when the power was off, and tell them that the power was off and could they fix it. I'm not joining the nbn.

• 
  SydneyCityTV (@SydneyCityTV) reported 16 minutes ago

  Here in Sydney, we're still waiting for the Nine Network's switch to a mostly MPEG4 multiplex which among other things, will bring with it 9LifeHD. No idea if they're waiting for NBN to move out before making that change or what, but I guess patience is a virtue in any case!

• 
  Rabbi Dr. Aaron Ross (@RabbiRoss) reported 16 minutes ago

  @JakeTurx It sounds like you have the same issues to negotiate. American Yeshivish is not Israeli Charedi. Prices are high. And so on. Demanding that others change for you will go nowhere. If you're ready for the move, call NBN and get the ball rolling. 6/6

• 
  nbn® Australia (@NBN_Australia) reported 28 minutes ago

  @adamnicotera Hi Adam, we are sorry to hear about your service being impacted. When there’s an unplanned outage on the nbn network, we keep your service provider updated with all available updates as soon as we have new updates, so please continue to stay in touch with them.

• 
  Jai Parker (@jaiparker79) reported 29 minutes ago

  @REbagholders @AvidCommentator Internet in Bangladesh is too fast. Need to come to Aus for the slow as NBN.

• 
  Harry Harrop (@harry_harrop) reported 32 minutes ago

  May be a possible delay tonight due to emergency nbn maintenance 😭 fingers crossed 🤞🏻

• 
  Adam Nicotera (@adamnicotera) reported 33 minutes ago

  If governments are serious about letting people work from home, they really need to ensure that the NBN is up to standard. Currently experiencing our 2nd major outage in 2 weeks. Not good enough @NBN_Australia #nswpol #auspol

• 
  Matthew Howarth (@Matthew47487400) reported 36 minutes ago

  @OMGTheMess I agree Old Soldier,but Nation Building projects are few and far between,we try to build **** and the costs blow out. Not sure who scrutinizes the contracts before they are signed. Inland Rail $2 bil blew out to $14 bil,Snowy2 $2 bil, now **** knows NBN already obsolete $30 bil.

• 
  Cattom (@TCatley) reported 38 minutes ago

  @Adam_and_EVs My friend just followed me to do the same. NBN is terrible. If we had proper fibre probably a different situation but

• 
  Andrew Godman (@Andrew_Godman) reported 39 minutes ago

  @fjzeit And to think Labor just wanted to build this for the same cost the Libs spend 😜 I won’t forgive them given I had really bad non nbn internet during the start of Covid while I had to work from home

• 
  Hamish Kibblewhite (@rutjumper) reported 40 minutes ago

  @aaronsmith @jommy_tee To my mind this is decision is less technically competent as choosing to go for a copper NBN rather than fibre As believable a solution as carbon capture and storage

• 
  Ray malicai (@RMalicai) reported 40 minutes ago

  @TheKouk Absolute bullshit, we were 0 under Howard, then 747 went big, Gillard and Rudd again, nbn commitments etc. Abbott slowed it down then Morrison due mostly to covid made it jump and now albo and jimflation have rocked it past 1t. You clowns can’t count

• 
  Junior (@Ilovedaisy66) reported 41 minutes ago

  @TopherField Worst decision I made getting nbn. Nothing but issues since installation. Massive lemon. Stay away.

• 
  w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported 43 minutes ago

  @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

• 
  LCHF Matt (@LCHF_Matt) reported 46 minutes ago

  NBN is $75 for 25 Mbps and is constantly causing me problems.

• 
  dan nolan (@dannolan) reported 50 minutes ago

  @scottjla I bought a home server just for this earlier in the week! I’ve pruned my builds because of awful Aussie nbn upstream

• 
  Dwarfer66 (Perth COYS) (@dwarfer66) reported 50 minutes ago

  @skhafiz @Verifone @NBN_Australia You complain so ******* much, if this country is not good enough for you, **** OFF BACK TO YOUR ********!

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 51 minutes ago

  My @NBN has been down since 9am & they won't come to fix issue till Monday - 4 days (2nd time in 2 wks)! My Telstra hotspotting is weak. Time to hook up with @starlink Issue here is local installer charges an arm/leg etc to install sys on roof etc. I may have to suck it up.

• 
  LCHF Matt (@LCHF_Matt) reported 53 minutes ago

  Update. Dodos from NBN came back to tell me it’s my fault and nothing to do with them. Well! Problem solved. It will not be because of them come Thursday, Starlink install day.

• 
  Spiderbloke 🇦🇺🌸 (@bluebristolian) reported 56 minutes ago

  I told people when the Krudd had his NBN brain fart that it would be a colossal waste of money and that the future was wireless, and people told me I was being stupid. I remember the French government and their massive white elephant the Minitel system. Same government stupidity, every single time.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 57 minutes ago

  @MichaelRuyg i had to get starlink service for power outages to maintain some ability to contact emergency services if needed. i have backup power. mad not to in a bushfire and flood prone area, sadly nbn co, optus, vodafone and telstra are clearly incompetent.

• 
  Roz🌹✌️🕊☮️✨️💜🎶💎 (@rozywhitelight) reported 60 minutes ago

  Dvds vs streaming; no ads, the older productions were often better, no issues with nbn or internet buffering etc!! Lets face it. Tech has ruined alot of good things including creativity