NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Melbourne, Brisbane, Canberra, Adelaide, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul, Long Forest and Loch.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Clearly a Stable Genius
(@genius_clearly) reported
@ursulawren @jaredsthumbs @justinbaragona I actually agree with you on many of these things. My point was that those who think the solution is to give all the land back to the nbn are totally unreasonable and actually a hindrance to getting anything done to help the now. It make people double down.
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Mozzie🦟✳️
(@mazzacampbell1) reported
@BeachSandii @AlboMP From memory I believe Malcolm had FTTP installed. No excuses for poor NBN there.
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Michael Bethune
(@mikebethune) reported
@paulbudde Paul, why does the Government's NBN even sell services that it knows better than the ISP it can't deliver? NBN will happily take and order and activate for 100/40 and charge full payment on the worst of FTTN. Who's at fault here, the network provider or the reseller?#auspol
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Trisha ⚓💜
(@TrishaGreenie) reported
iiNet promo - save money by switching from NBN to home wireless broadband. Has anyone done this? Just wondering why they're offering this - is the #LNPfail's NBN really that ****?
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cure
(@cure9mm) reported
@NBN_Australia Yeah I talked to iiNet they said it’s an issue with NBN
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Clearly a Stable Genius
(@genius_clearly) reported
@paz_fey @SiddCuisine @justinbaragona So 5 mil nbn are going to rule 350 mil people? Are you out of your mind? My god, do you say this garbage out loud and think " oh ya that sounds smart"
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Gerard Kiely
(@GerardKiely) reported
Haha haha so liaberals got hold of NBN and replaced it with 58k km of copper wire What a joke these idiots are Telstra has to upgrade to fibre but these idiots give there matez the money $27b gone up to $57b ... lower crappier service too many cant connect
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Liam Warren
(@liam_warren94) reported
What a joke @NBN_Australia is. Do upgrades in the area which stuff my connection and then say they can’t fix my issue until July 30. What a joke especially when I have to work from home
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the_scotsman_
(@the_scotsman_) reported
NBN (FTTN) dropouts, Sync has dropped from 45M (was 55M before stability profile 6 mnths ago) to 12M. Only thing Telstra could do was get me to reboot it and try another powerpoint. They'll "monitor it" over 24h. I already know there's a hard fault in the Node or pillar. FFS #NBN
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Optus
(@Optus) reported
@LukeManuel43 Our Network Team advised an NBN issue has been identified in the area. Do apologize for the network disruptions. We have not been given an ETA yet. Feel free to shoot us a DM at any time for further updates. Kristy
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Max
(@max_au) reported
@NBN_Australia saying the same thing again and again doesn't make me feel any better about a 8.5 hour planned outage.
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JustMe 🇦🇺
(@JustMe4Now0) reported
@BelongAU Received a call from support. There IS an unexpected incident. Check NBN outages. It's there.
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robynwi@tpg.com.au
(@robynwitpgcoma1) reported
@Telstra Is it possible to get an email address for the head of Telstra ADSL Sales please? We have an ongoing issue with our nbn instillation which stops anybody calling in on our landline. We have had so many conversations and incorrect information given. Help. Please.
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🕯 sandii beach 🕯is partially vaccinated
(@BeachSandii) reported
@mazzacampbell1 @AlboMP Just the rest of us with crap NBN. @ the 2016 election, I thought people'd vote against the LNP because of this. It was 1 of my bugbears then but don’t remember anyone really making a fuss about it during the election. It’s come back to roost now with many working from home.
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JustMe 🇦🇺
(@JustMe4Now0) reported
@NBN_Australia Can yoi engage with all your customers and provide a service thst works? Second day of no internet 30kms from Melbourne!!!
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Max
(@max_au) reported
@NBN_Australia thanks, I reached out directly. the answer I received was totally bull#@it - a 510 minute outage window of my Internet service during business hours during lockdown is not acceptable. FFS #nbnfail #auspol
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JustMe 🇦🇺
(@JustMe4Now0) reported
@NBN_Australia Can you engage with all your customers and provide a service that works? Second day of no internet 30kms from Melbourne!!!
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Michael Bethune
(@mikebethune) reported
@paulbudde Ahh, ACMA, they ruled RSPs had to allow changing back to legacy services if customer's were unhappy with NBN, which the other arm of Government ruled were illegal. Now it's RSPs fault if NBN can't provide even though NBN is opaque about its speed ability.#auspol
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Jon Bays
(@BaysNet) reported
@max_au @NBN_Australia Oh yeah we have 99.95 uptime all outages were planned no problem then
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Leigh Jones
(@leighjones0212) reported
Hi @BelongAU it’s 5.41 and still waiting for my 3pm phone call to help me connect the NBN which was apparently a simple plug in job it’ll work.
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YNWA1964
(@AdamAbdool) reported
@davidbewart yeah, the cloud seeding was very high up on the entertaining list? Wherever did he get that idea from? But to destroy the NBN the way he did, I'll never forgive him for that. And the billions we wasted with his plan. Why would anyone listen to Tony Abbott?
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Michael Bethune
(@mikebethune) reported
@paulbudde NBN provides RSPs with inaccurate, if any, estimate of the expected available speed in a given location, and yet any shortfall or misinformation to the customer is the RSPs fault? Really? #auspol
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Clayton Whitehead
(@ClaytonWhitehe8) reported
@DaveMilbo @ultrabrilliant Very bad NBN in medieval England.
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Michael Pite
(@Mr_Lonley_One) reported
@HNathan20 @SenatorWong Well you have been well and truly duped, we continue to drop down the ladder in regards to those vaccinated, people working one hour a week are not gamefully employed and should not be counted as such, the NBN was made a disaster when the LNP took it over and has to be redone.
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joey
(@Joey_yeah) reported
@NBN_Australia received a notification a few hours ago about an unplanned incident affecting my unit. Still have an outage now... can you provide any update?
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Lilithia/Stef ♡
(@lilithia) reported
My NBN has an outage but I have **** to do. 😡
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GG | fidzeh
(@fidzeh) reported
@TPG_Telecom @NBN_Australia , I have raised and escalate this twice for the last couple of days, about an on-going issue for the last 7 days, I've been trying really hard to be understanding and give you guys time to resolve this issue, the fact that this outage still happening..
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Winsor Dobbin
(@winsordobbin) reported
Hey @Telstra My NBN is almost as slow as my old ADSL. Do I get a refund?
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Phillip Leeds
(@prleeds) reported
from
Sydney, State of New South Wales
@Telstra I gave up. Too many other things to do with my life to figure out why the NBN is so bad.
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Lilithia/Stef ♡
(@lilithia) reported
@NBN_Australia It's down again for me. 🥺