NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Adelaide, Brisbane, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Total Blackout | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Greg Lomas
(@GregLomas1) reported
@NickRossTech Nope I have just gone full mobile. After testing for months, I was consistently getting over 180mbs down no matter the time of day, the reliability has always been good. Where nbn averaged less than 30mbs with reliability issues.
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Dwight Walker
(@dwightwalker) reported
my exetel nbn is down again for no reason, back to 4G again
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kurt bathgate
(@deepwaters1306) reported
@Optus I used to have a bad internet provider but after my experience with optus they seem like superstars. So i made the bad decision to sign with optus Got lied to by optus. salesperson and they canceled my old nbn Before they even activated my new service So no internet
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Dwight Walker
(@dwightwalker) reported
Exetel NBN is so unreliable - it just stops at random - it costs $69.69/mth with no tech support
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Michael Pearson
(@michaelpearson2) reported
@NBN_Australia Future nbn plans fttp and hfc only 100mb 500mb 1gbps And a test plan 2gbps Yous are doing it all wrong with fttp why offer 25mb ur not making any money 100mb alone would rack in more then 25mb ur wasting good technology on **** speeds
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Cam
(@camliveshere) reported
@FrancesWilmore @TurnbullMalcolm If the issue was with NBN then go to town. But it wasn’t. Every other huge bandwidth, high traffic website is up. Server issues aren’t domestic connectivity issues.
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Jesse Alexis
(@Jesse_84) reported
@VodafoneAU network outage in Brisbane?!?! Have had no NBN since before 6am?
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Dwight Walker
(@dwightwalker) reported
@NBN_Australia Exetel NBN came up about 20 minutes after it went down last night
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liammclennan
(@liammclennan) reported
NBN 50mbps plan is actually "at least 3mbps" with "up to 5 dropouts per day". This is the problem with monopoly.
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Haley De Martin 🧼🤲
(@Halesdm) reported
@Optus I’ve spent over an hour now on your chat trying to work out why our NBN is constantly dropping out/running deathly slow. So far they have confirmed my address, I have been told to run a speed test and describe interval dropouts. Going in circles. Over an hour!Ridiculous
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David Kehoe
(@DavidKehoe10) reported
@gorgeousdunny1 @Adelaide_FC Same here - in Sydney. I also follow Norwood so became a member & get SANFL Digital pass to watch games. Will watch the replay of the SANFL Crows- Port Game later today. Watched the game last night but NBN was slow and it was freezing a lot - more frustrating than the loss.
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Ezekiells Playground *limited commissions open*
(@EzekiellPlays) reported
@NazFX_Studios Oh no! I hope you get it fixed soon!! When we switched providers to get NBN, our previous provider basically held us hostage by blocking our addresses NBN service port and only threating the ombudsman got them to back off, leaving us no internet. So I feel your pain
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C𝟷𝟸.H𝟷𝟾.O 🍀
(@lightfootsj) reported
@Telstra my NBN is down again. Impossible to homeschool & work from home. Tell me why I’m paying you a premium again?
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Օճար/Soap
(@katyatantig) reported
Why is it costing me ******* $445 just to set up ******* nbn **** my life
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Gerry Keating
(@gerrydir) reported
@Aussie_BB It is an NBN outage. Not on the website but spoke to a technician in the street
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Gerry Keating
(@gerrydir) reported
@Aussie_BB internet down since 01:10. Spoke to Aussie support at 08:00, they made an appointment for NBN for tomorrow pm. Canceled my appointments. Now just got a text from NBN cancelling their appointment.
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wt5555
(@wt55551) reported
@kyliewr1 @theprojecttv NBN is definitely an LNP failure but websites crash because the people hired to build them are not building for scale. Often outsourced to ooffshore groups that have no clue how to write a website. I have had a few experiences with this. Gvt failing to hire local is the issue.
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Aussie Broadband
(@Aussie_BB) reported
@gerrydir Hey Gerry, unfortunately, with an NBN outage, we don't have any control - we always try and update as soon as possible, if you have the MyAussie app, you can check through there. Kindest, Lizzie
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Dr Dilara Bahceci
(@DilaraB_PhD) reported
Being unable to attend a mindfulness zoom workshop on managing the challenges of lockdown due to internet connection issues, even though I have "NBN", is a perfect example of why the #NSWlockdown sucks and I feel so heavily let down by my government.
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🦘 Jason
(@_KangaWho) reported
@Aussie_BB current outage in Chermside West, QLD. Been down for close to 30mins. Any ETA? #nbn #aussiebroadband
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Aussie Broadband
(@Aussie_BB) reported
@gerrydir Hey Gerry, Unfortunately, NBN may cancel the appointment, if you have a fault reference number, I can take a look at to why this may have happened. Kindest, Lizzie
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Fletcher Picken
(@FletcherPicken) reported
@Telstra Reviewing latest bill - not only have you changed contracted data allowance from 50GB to 25GB, you’ve also charged $10/GB for excess data - all during a period with no NBN connection due to storm damage, and a child using this account for remote learning?
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\dot{u}=\alpha\nabla^{2}u
(@UNabla) reported
@PressClubAust @Barnaby_Joyce Are you seriously saying your tech isn't up to doing this online? People are giving online presentations and answering questions every day over Skype, Zoom, etc. Is the NBN in #Tamworth that bad?
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Superloop
(@superloopnet) reported
@JetterOCE We built our own backhaul from each nbn PoI to better control your end user experience. We also have direct connections to Asia servers and twitch AND we have the lowest latency nbn. We don't have 24/7 support but we do have a local team in Adelaide who know their stuff, 7 days.
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Grace
(@ohh_im_G) reported
@NBN_Australia can you please cancel the outage on the 11th (Wednesday)?? It’s a working day and we’re on lockdown, meaning we can’t go elsewhere to work. Cmon
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💉George💉
(@hannibalportus) reported
New definition of irony: Peta Credlin complaining about poor wifi and spotty internet. @MrKRudd Remind me again who was COS of the government that trashed the NBN fibre optic roll-out?
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nbn™ Australia
(@NBN_Australia) reported
@dwightwalker Hi Dwight, that sounds very frustrating. Sorry to hear that you're experiencing these issues with your service. You'll need to raise this with your provider, as they manage your services. They have an internal nbn support team they can request assistance from on your behalf, 1/2
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nbn™ Australia
(@NBN_Australia) reported
@ohh_im_G Hi Grace, nbn is limiting non-essential maintenance to minimise scheduled, planned outages in the weeks ahead, to maintain network availability as much as possible. 1/2
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Frankie
(@cheap5suit) reported
@NBN_Australia Nothing has changed in our house in the past 6 months yet the internet connection is now choppy. I have followed the basic fix it suggestions but we still have a choppy connection. Do I need to try to get @Optus involved ?
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CheeseDebris
(@CheeseDebris) reported
Aussie Broadband Update. NBN box arrived. FTTC Connected. @Aussie_BB still have the best customer service I'll give them that. Just remembered how slow 25mb/10mb is though working with big files. That FTTB 100mb for $59/mo life spoilt us!