NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (74%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Sydney, Perth, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Adelaide	Internet	7 hours ago
Melbourne	Internet	9 hours ago
Melbourne	Internet	10 hours ago
Brisbane	Internet	10 hours ago
Melbourne	Internet	11 hours ago
Melbourne	Internet	21 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  melie doyle (@MelieDoyle) reported 4 minutes ago

  @TrilogyOfSeven @Starlink Short range wifi from NBN used to be a lot better than satellites… but a 7G booster? What the heck are they pushing that for? When people finally understand, a lot of companies are gonna go bust because they won’t be able to pay out all the claims. Direct to phone satellites, which if done right, can be done on 90 satellites, is better, but nobody is using it well. Regular satellites are unsafe, and don’t work… that’s why they need thousands of satellites. In 2011, hundreds of medical scientists petitioned the UN asking them to halt the roll out of 5G. The original documents, which I read, and are now hard to find, stated that such frequencies disrupt our nervous system, our neurological system, and damage DNA. They shared all the science. They also shared predictions based on what would happen if they moved forward. Many humans have been lost since 2019, as well as birds and insects. Independent studies show how many insects we have lost, not to mention that everyone talks about the fact that there are no bugs on their windshield anymore. Resonant frequencies inflame cells, and fry neural pathways. Insects have a more fragile system, which is why they are dropping first. The UN did pause in 2011, but by 2019, billionaires had paid the UN to state that it was all about the risk of heat burns, and they decided it wasn’t an issue. Since then, the scientists keep petitioning the UN, but the UN is bought and paid for. 😑 they aren’t doing anything to stop it.

• 
  Blake Harris (@Blakestar27) reported 8 minutes ago

  @NBN_Australia idk if this is an NBN issue or my ISP issue but since about Tuesday my internet witch has FTTP all of the sudden became slow and I can’t even look up anything sometimes and my internet hasn’t been like that since I got FTTP.

• 
  A guy down under (@Fremean) reported 11 minutes ago

  @Fil_S69 @bluewavedream Except you're wrong, wireless is a shared medium, the more people on it the slower it goes. Before you lot were all "5g will be better than nbn" but now if you go anywhere a lot of people have phones (fireworks/games)... hows your service?

• 
  Spicy Ice (@SpicyIce7) reported 12 minutes ago

  @SolarisFR @The_Bloooop I appreciate the offer but unfortunately I live in Australia who has this magical thing called nbn that controls the internet. Unfortunately nbn r about as useful as dog **** amd i have had no internet for 5 months and likely womt have internet for another 2 at minimum

• 
  Billyy (@Billyy39678102) reported 12 minutes ago

  @CatherineD42535 @VDejan0000 ******* stupid question. Of course we should. Nbn, snowy hydro and reduction in hecs debts. All wasted money. Let’s have a government oil and gas company and refineries. Owned for the people. Economic ideology has failed the Australian people. Time to be pragmatic.

• 
  Nirgal451 🇦🇺🇺🇦 (@Nirgal451) reported 13 minutes ago

  Your regular reminder: Snowy Hydro 2.0 was a stupid captain's pick by Malcolm Turnbull. Much like the NBN and Inland Rail. There were and are much better pumped hydro storage options. NSW did a whole investigation.

• 
  Donald smith (@Donalds25647148) reported 16 minutes ago

  @bluewavedream Simplistic and childlike. Starlink is just a service with costs comparable to Australia's first tier. NBN is Australian owned infrastructure. Not 12 Million. 515 Million per year. Every year. And still own nothing. Your definition of 'stupid' is...?

• 
  Ryan Emery (@ryanremery) reported 16 minutes ago

  So the FTTN service that had been supposedly canceled is now working. @VodafoneAU claimed it was my modem. I'm using that same modem/router connected to the NBN fibre optic. Either it's a miracle or something broken got fixed.

• 
  📣 Gr8🥐 (@R0LAN65) reported 16 minutes ago

  Calls me up before coming "SO IF UR INTERNET WORKING WHY BOOK THIS APPT?!" Like okay maybe if u read all the damn reports from the ISP and prev NBN tech maybe??? U think I know what needs to be done ??? I just want my internet to work properly without having to call ISP up daily

• 
  Kit (@KitCarnage) reported 17 minutes ago

  A little make up stream before the planned NBN outage? What could go wrong?

• 
  Bodgie Steve (@BodgieSteve) reported 19 minutes ago

  @Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.

• 
  Maarten 1947 *One Man's Opinion. (@Maarten1947) reported 21 minutes ago

  @19Andy7o Never, when the ALP is concerned they are never at fault it is always everybody else fault. They introduced NDIS,NDIA, NBN, Voice,the list is endless however always remember it is not their fault!

• 
  Rob Khouri (@Robkhouri) reported 23 minutes ago

  @SimonBanksHB Original cost of NBN $4b. Original cost of NDIS $13b. Who's the joke? Original cost of net zero? Who ******* knows, they never told us! ********!

• 
  DBMG 🇦🇺 (@dbmgreen) reported 26 minutes ago

  @james00000001 NBN 50000km of new copper wire $.7bil Now Telstra/NBN have to retrofit secure pits to stop people stealing the copper. Not a problem with all fibre. The LNP completely screwed AUS all the while paying their mates millions to manage it. #industrialisedcorruption

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 29 minutes ago

  @Qldaah If only Media Militia had gone Full Fibre to the cesspit, instead of opting for snail paced Copper NBN, they'd know that "discovery" was only a new find, mid last century & rejected as unviable, of poor quality & limited in supply.

• 
  Zack Brown (@ZackBro74245761) reported 29 minutes ago

  @RobToThheOz @over9000AU @AvidCommentator Making them good for top ups not but as a primarily fuel source. Two, VPP has never been tried at a city scale and would require a lot of new telecommunications infrastructure to implemented ie. we would have to implement a proper NBN rollout of some sort.

• 
  jethro4445 🦉 (@cornhuskerj) reported 33 minutes ago

  And email that the order has been completed. My nbn service including phone went dead. After 90m on phone with @Telstra, I finally got back internet via their 5g sim in the modem. I was furious when told cable nbn and phone wouldn’t be be restored for a week.

• 
  D_Shaw84 (@Shawzus84) reported 34 minutes ago

  @DrunkAt12 @OMGTheMess LOL nbn was required. Dont ******* mention starlink, the latency is far higher and hardwired fiber network is far more reliable.

• 
  💧☘️Rhona - Bluesky: rhonae (@bensab3) reported 37 minutes ago

  @james00000001 Yes, and another good reference would be the NBN! Oh, Gonski,NDIS 1 Labor introduces excellent policies to assist, costed7designed - lies&falseScareCampaigns getCoalition elected&immediately they tear down/interfere &alter, to point the policy fails and they happily blame Labor

• 
  Loftwah (@loftwah) reported 39 minutes ago

  We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

• 
  JAY ☘️☘️☘️ (@jotepPdT) reported 40 minutes ago

  @status_is_down @VodafoneAU mobile network is always very weak along Parish Street and Harvest Street in Elara Marsden Park. Now NBN is also down in MP, and Vodafone is very unreliable.

• 
  peter rowe (@Prowerock1) reported 43 minutes ago

  @Mark_Graph Goodness. A long and extremely expensive list. Re NBN, just threw out my NBN router and got a 5G router instead. NBN is awful not just faults but the fact that you can’t deal with them direct to fix those faults. Disconnect between Telcos and NBN is a structural flaw.

• 
  Millicent Bystander (@trickyidnego) reported 43 minutes ago

  I look at this guy and all I see is rorted ****** internet. We have such poor leaders in Australia that they cant even recognise how basic, how integral, stuff like the nbn is to Australia. Still fixing yr mistakes, so stfu

• 
  Hydra Boom (@HydraBoom) reported 46 minutes ago

  @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

• 
  Loza (@Loza7691) reported 47 minutes ago

  @NBN_Australia Another “unplanned outage “ in Montmorency area, I really don’t think we are getting value for money. NBN is either very slow or down 😡

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 50 minutes ago

  @Freddy717263 Of course I knew the power was dead - but only for the NBN. Everything else in the house was working - hence my call. PS - I'm not an electrician, but at least I solved my own problem in the end but wasted 1 hour on the phone to 'tech support'.

• 
  Jotham Smith (@JothamSmith) reported 52 minutes ago

  @NBN_Australia where is the update or information about the Major outage affecting the lower North of Sydney? As per the Telecommunications (Customer Communications for Outages) Industry Standard 2024 published on the NBN webpage.

• 
  Jay Jay (@JayJay1094727) reported 53 minutes ago

  @deniseshrivell 5G modem has never worked better. I then found out they tried the same thing with my dad and he fell for their reasons. He has an old computer that doesn’t even reach the speeds the NBN plan they put him on can reach. Boo Optus Boo iiNet!

• 
  gordon malcolmson /malky🍀🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇸💚 (@gordonmalcolms3) reported 54 minutes ago

  @racingblogger Terrible ride by NBN😒🐎🍀🇮🇪

• 
  Vic (@ImVicLoLagain) reported 57 minutes ago

  @mrru5s3ll @LCHF_Matt @pikkkkaro yes I understand ,he seems to think I don't know there's a difference between wifi and NBN but my only contention is he seems to think we have great wifi but **** NBN and I think the inverse. somewhere this communication got lost lmao