NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (76%)
- Wi-fi (10%)
- Total Blackout (7%)
- E-mail (5%)
- Phone (2%)
- TV (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Adelaide, Perth, Brisbane, Windermere, Port Stephens, Long Forest, Arumpo, Cairns, Upper Caboollure, Hobart, Newcastle, Mackay, and Kincumber.
| City | Problem Type | Report Time |
|---|---|---|
 Warragul
|
Total Blackout | 6 minutes ago |
|
Melbourne
|
Internet | 2 hours ago |
|
Sydney
|
Internet | 8 hours ago |
|
Sydney
|
Internet | 13 hours ago |
|
Adelaide
|
Internet | 22 hours ago |
|
Sydney
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Ian James Lake (@metalslaw) reported@KillAuDeepState @abcnews @SBSNews Nrth nsw's nbn news had a report on it during 6pm news. Mostly because of the rioting caused by the 'far right' (pissed off locals). Then pointing out that Nigel Farage is bad for noticing the attempted beheading as well... 😒
-
Alan@7th両日 (@BasakaAU) reportedSeems like NBN is back up after it went down yesterday morning, phew
-
rose saltman (@Napoleonspiano) reported@NBN_Australia @therealjme5h Yes, but how long will I be without service? 3 hours and counting.
-
DissentingSkeptic (@DissentingS) reportedSpeed is latency. No satellite connection is "high speed" sick of the disinformation. Starlink is 20ms-40ms+ latency like mobile garbage is. NBN is a whopping 600ms latency. They need to keep this junk away from fibre areas where I get 2ms latency and have had since 2022.
-
GregM (@Gmeister67) reported@WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink
-
Somebody SAVE pop music please (@jaykay287) reportedMy parents love NBN News, my sister and I love the rewind segment at the end of the Sunday bulletin. Moving NBN news to a half hour before the Sydney bulletin is a god damn joke.
-
byron (@byzbateson) reported@vic_gopies I got Starlink. wtf is NBN
-
Optus Help (@optus_help) reported@timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan
-
Wal (@wally_waldo83) reported@Batman2242 A big part of our productivity problem is that starting from the 2010's more of our spending now goes to megatech platforms that extract Australian revenue without the old local multiplier. When $100 went to Ford or Holden, a retailer or a local media company, a large portion recycled through local wages, suppliers, property, logistics and tax. Now when $100 goes to a global ad platform, streaming service or cloud provider much more can disappear offshore through IP, reseller fees and related party charges with far less local employment or supplier spend despite the use of infrastructure like NBN and roads. So government keeps importing demand and taxing workers harder to fund services while more private spending leaks offshore to low local footprint platforms. That extraction is not productive for our economy and is increasingly an issue, especially when profits are being offshored and Australian taxpayers are unfairly carrying the burden.
-
Scarab (@ScarabOfficial) reportedI woke up to find my Internet is down. I'm typing this via an unusably slow emergency backup mobile access function. I hope my fibre connectivity comes back up soon. The problem is with either my ISP(RSP), or the #NBN, more likely the former.
-
Upside (@Antiwoke7777) reported@MrsS2023 We got sick of nbn and starlink has not let us down
-
Paysker (@payskerapp) reported@7NewsSydney @grok can you explain how a traditional landline can still call with no power, even though each telephony service is handed off from an NBN NTU, or DSLAM?
-
Michael Ryan (@mickr62) reported@optus_help hi. I have had an issue with your sales chat team putting me on the wrong NBN plan
-
Titch Ashen (@titchashen) reported@deniseshrivell fair point. In the rush for shiny new com tech the way we did it not always the best. NBN now means those of us with land lines cannot call 000 in a power blackout, or net outage. Before NBN we could. that dont make news much either,
-
SydneyCityTV (@SydneyCityTV) reportedNot that I've heard anything of course. But surely, a NBN News presenter or two that WIN are likely to see as being "surplus to requirements" under their new format for local news would make for far better Super Radio Network hosts? Not to mention, have wider name recognition...
-
elohiyaxo 💖 (@AmotherslovePTK) reportedHEY SORRY, NBN STUCK BEAM ONTO MY EYE, ITS CONNECTED TO THE 5G AUSTRALIAN NETWORK COS OF THE FEDERAL BLUE PULL UPS I ORDERED SO VIVID GOES UNTIL MY LICENCE RUNS OUT SORRY NOT REALLY BUT JUST TRYING OUT MY PARLIAMENTALITY WHY IS IT SO HARD TO HAVE SYMPATHY ARE U TIN MEN? Y
-
stephen humble (@stephenhumble11) reported@DavidLeyonhjelm I will be happy if they cancel AUKUS or NDIS or the NBN.
-
purana (@purana) reportedAll I want from an RSP is suitable communication on why the service cannot be connected, and the timeframe in which the condition stopping it from being connected resolved. How hard is it to get decent feedback from the NBN co processes.
-
Spicy Ice (@SpicyIce7) reported@itsShyver I have infact joined and on Saturday the 13th i will finally have internet again only taken 7 months for the nbn here to fix my internet
-
Sista Cate Ruth ♿ (@SistaRuthDOPD) reportedOur NBN is on the fritz so our ISP has thrown us back to 4G. My med prescriptions have somehow been ballsed up. The $160 monitor we had to get for our cat isn't working. It never ends. Why is it so hard? And I wonder, why can't anyone just do their jobs competently any more?
-
GdayM8 (@BlackHillCraig) reportedYou're partly right - we don't have a free market. The market here is heavily distorted with gov intervention. Inflation is cause by increased money supply. That inflation affects everyone - including grocery stores, NBN providors, health funds. They must pass those costs down. Fuel is also subject to inflation in addition to the fuel crisis. This impacts input costs for many businesses, not all, to varying degrees. The only thing that causes market wide inflation is Gov.
-
Matthew L (@FunBrainFarts) reported@ALeighMP ALP never grows anything they just blow bubbles and then it pops then people left to pick up the pieces. Always only a matter of time. I don’t know how it is possible but every time. From recession we had to have. NBN fiscal bomb to NDIS.
-
purana (@purana) reportedIt's bad enough that I assume NBN co called my mother to offer an FTTP upgrade, which is not even possible because the address has an MDU which is not FTTP ready. Like I said, I don't think the people doing the work have any idea what they are doing. Disappointing.
-
Rakeau (@rakeau) reported@alexjohnward @ianclarkeAU Separate discussion. The comment targeted NBN specifically. It’s wrong to say that NBN = Bad. It’s not that simple.
-
FlyingDropBear - Twatter - full of bots. (@FlyingDropBear) reported@5BNylonTip Kind of like the Coalition govt pumping FTTN tech for the NBN where we'd need Air Conditioned cabinets in the street to cool the active network gear, instead of just installing passive(ish) Fibre Optics. AU is not super intelligent when it comes to tech, from a govt perspective.
-
N8 (@nathane10422899) reported@NBN_Australia Your DM is a generic email with no actual solutions for our issue at The Valley Plaza Shopping Centre Half the tenants have no internet including centre management…what are you going to do to improve the business continuity for the shopping centre ?
-
Wal (@wally_waldo83) reported@ShaneOliverAMP A big part of the problem is that starting from the 2010's more of our spending now goes to megatech platforms that extract Australian revenue without the old local multiplier. When $100 went to Ford or Holden, a retailer or a local media company, a large portion recycled through local wages, suppliers, property, logistics and tax. Now when $100 goes to a global ad platform, streaming service or cloud provider much more can disappear offshore through IP, reseller fees and related party charges with far less local employment or supplier spend despite the use of infrastructure like NBN and roads. So government keeps importing demand and taxing workers harder to fund services while more private spending leaks offshore to low local footprint platforms. That extraction is not productive for our economy and is increasingly an issue, especially when profits are being offshored and Australian taxpayers are unfairly carrying the burden.
-
Jmaes (@therealjme5h) reported@NBN_Australia St Clair 2759, when is service due to be online??
-
Nikki Austin's Aussiegirl 💖 Love Hank & Elvis (@AbAussieGirl) reported@optus_help whenever we come to your help you throw it over to the NBN and then they handle it back to you no one ever seems to be able to solve the issue ever I've never seen such an incompetent company instead of signing up more people for your service maybe make
-
fuzzylicious007 🇦🇺🩷🦄🦩🌸⭐️ (@fuzzylicious007) reported@senatorbabet Especially because most of it is wasted on unbelievably stupid **** like fraud, foreign aid, renewables crap, not to mention the billions wasted on the NBN & the submarines🤬. As much as I hate John Howard buying votes with **** like the baby bonus, at least we had a surplus then