NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Perth, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
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| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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AnnRoyalFlush
(@Ann90335924) reported
@NBN_Australia @Se77Evans Rubbish, you guys are doing nothing to support the providers, all you've said to my provider is that it's not NBN's fault as you can see activity and data packages being sent/received. Never thought @Australia would be so backward in their consumer support, it's bloody disgusting
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Matt Furlong
(@matticus_flinch) reported
from
Halls Gap, State of Victoria
@_thomasparkes @NBN_Australia Yep - starlink (and similar services in US) appear to be the primary use case. It's a per-device service; I'm using it to access a Raspberry Pi server. Setup involves installing wireguard and configuring a tunnel to the endpoint.
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paul Willis
(@JamesDouglasOP) reported
@JohnBirmingham Just watching it now. Damn shame about the nbn cutting in and out though.
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Gary O'Neill
(@ne87078804) reported
Ever since the #nbn appeared in the suburb a couple of weeks ago to “improve internet speed” it has been as slow as a wet week- what a waste of space.
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Simon Evans
(@Se77Evans) reported
@Ann90335924 @NBN_Australia @Australia Sounds like you have your own issues so probably better off dealing with them yourself rather than jumping into randoms like me to hijack your cause. Be kind to the people who are just here to help.
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Terry Sweetman
(@Terrytoo69) reported
@Ann90335924 @NBN_Australia Mine came back at about 4pm after being down since early morning.
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Jackbuzza
(@Jackbuzza) reported
@jamstion @Aussie_BB Very much so. It was an issue previously with the NBN copper line. Aussie told us NBN fixed it
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Anthony Hortin ➳ ➵
(@maddisondesigns) reported
@Aussie_BB Hi 👋 I have no internet and your app is saying there’s an NBN outage, but not much else. I’m on the Ringwood POI. Any news on what’s going on?
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Rod
(@Rod84680356) reported
Isnt it amazing how Telstra after 6 long months 10 telstra reps 2 telstra Mall shop visits i finally find 1 paid staff member that actually could help while the others brush me off Telstra nbn billing me 2 per month which i didnt ask for nor nbn made any difference, CEOs earn mil
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AnnRoyalFlush
(@Ann90335924) reported
@NBN_Australia @Terrytoo69 My internet has been down since 30th! NBN is doing jackshit to support the providers in resolving the issue as NBN thinks the net is working fine at my residence.Bloody frustrating.Will be lodging a consumer court complaint tomorrow, enough is enough. Disgusting customer service!
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Rellie 🇦🇺
(@RellieDorset) reported
@sklusif I hope so Scott, I have NBN and it sucks.
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Warsux
(@Warsuxgmailcom1) reported
@alexB00683977 @AlboMP Our economy has gone to the garbage tip and we'll before covid, they have so miss managed everything, including the NBN, illegal IRAQ war, reconciliation, climate change bushfires/floods and covid
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Kymbo
(@Kymbo82_SA) reported
@carrotheadman @theage @JennieDuke Let’s talk sports, carport rorts, NBN by the LNP, millions wasted on GBR, or locking up people overseas…. Currently at $4m per year, per person… Yeah never mind it’s the LNP so nightly and born to rule BS!
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PHIZZI
(@ItsMePHIZ) reported
@PandaTVoce You'd be pretty damn unlucky go not be able to stream with an NBN connection of any kind. That being said there are lots of tools to tell you what connection is at any potential place.
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Adam Levin
(@adlevin) reported
@Telstra Still no good the NBN. It is actually pathetic the service here. To have downtime of more than 1 day is 3rd world service. Who can I contact to fix this?
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Michael Rawlings
(@mikerawl) reported
@SpectatorOz He’s out of his depth whatever he tries to speak about. An appearance on 7.30 showed he had NO IDEA about the NBN - he looked so stupid that he rarely appeared again. Kerry O’Brien was asking EASY questions too! He’s a mad monk that’s all.
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Simon Evans
(@Se77Evans) reported
@Ann90335924 @NBN_Australia @Australia Hey Ann, there's no need to be so aggressive. The NBN is **** in the bush but that's not the fault of the people who work on the social media platforms. They're just doing their job.
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wldf
(@wldf5) reported
@NBN_Australia no nbn now! No light on. Please fix it🥺
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The 化け物 AdMico
(@ad_mico) reported
@NBN_Australia Getting it to not drop out several times an evening might help.
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Simon Evans
(@Se77Evans) reported
Bloody hell, my wireless #NBN has been so **** recently. I can't stream a full episode from any streaming service, let alone watch a movie or play the Xbox without it constantly going into buffer mode. 🤬 Thank fk I don't have to rely on the internet to run a business.
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Trent Randel 💉💉Pro-vaccine is not pro-mandate
(@trandel) reported
@lotacharlie Creating money pits is not in the national interest. The ALP screwed up NBN which was further screwed up by the LNP. Someone should fix that mess first. Digital communities are the future, not trains.
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RaindancerAU
(@RaindancerAU) reported
@hambovegas Is that their own network and not NBN?
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plop
(@ap1144) reported
@NevilleRutter @theage @JennieDuke Why did NBN fail?
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Cookie_monster
(@TbmgamesO) reported
@Kaijammo @icedKittea_ That ain't Aussie Broadbands fault. That's a NBN issue, they control the appointment scheduling.
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Jack Holland
(@jak_holland) reported
@Telstra hey Telstra, The smart modem was providing backup 4G wifi till the nbn gets connected. I got a call from Telstra to connect the nbn. For some reason the nbn can’t be connected at this time. Now the 4G back up isn’t even working. Please help. Telstra app chat is no help
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Jack Holland
(@jak_holland) reported
@Telstra Told me what I already knew. That my nbn will be connected some time in the next 48 hours. They said the same thing on Wednesday🙄. That’s not the issue though. The backup 4G was working fine about an hour ago but now it’s not working at all after they ‘tried to connect the nbn’
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Philip Schott
(@schottgun93) reported
@NBN_Australia @VodafoneAU now onto my 9th glorious day of hotspotting my phone for internet since you two can't seem to agree who's responsible for fixing my service. Passing the blame back and forth constantly is getting a bit dull. Not great when we're trying to work from home
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AnnRoyalFlush
(@Ann90335924) reported
@Terrytoo69 @NBN_Australia Hopefully NBN responds to my providers too soon, half of my year end holidays has been spent on the phone with customer support... Thanks NBN for making the year worse than it already was!
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Namuh Gnieb
(@namuh_gnieb) reported
@Brendenbren87 @worldnewstweet_ And the wasted millions of taxpayer dollars spent on Workchoices, offshore processing of children, a crap NBN, paying profitable millionaires in a pandemic…ffs First Nations people have a right to self determination. They don’t need you problem solving for them.
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Terry Sweetman
(@Terrytoo69) reported
NBN down all morning.