NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sydney, Connewarre, Melbourne, Mile Bridge, Sunshine Coast, Perth, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Total Blackout | |
| Adelaide |
TV | |
| Brisbane |
Internet | |
| Brisbane |
Wi-fi | |
| Sydney |
Internet | |
| Adelaide |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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nope
(@tim07791053) reported
@NBN_Australia they were sending the nbn guy to the wrong (old address again. Telstra is impossible to get hold of. I have sent complaints and rang and msg them to fix but they won’t. Can you help please?
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gary nielsen
(@farquad01) reported
@descry @NBN_Australia I'm also paying for a gigabit service and I expect to see damn close to those speeds all the time not under half that's rediculous.
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Colin Jacobs
(@coljac) reported
Does anybody know when and if @NBN_Australia will revive "technology choice"? The fact that they were overwhelmed says a lot. I'm about to be stuck with HFC, may have a terrible impact on my ability to work from home. #NBN
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Robert Hazeltine
(@HazRobert) reported
@Kynes99 The lucky country give way to 2nd rate. Where do you start, quarantine, vaccine rollout, bush fire relief, NBN, aged care, robodebt and other welfare support ... [list is endless]
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James
(@Liverpool_8) reported
Anyone have any experience with how good or bad satellite NBN is?
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Greg Lomas
(@GregLomas1) reported
@NBN_Australia I just checked my nbn billing and I may have to start paying in a few more months. Who's the next service provider that will sell to me based on information provided by you guys rather than facts? I don't like paying for under-performing services
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Victoria King
(@vic71king) reported
Does anyone else’s nbn cut out when it rains 😶
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
If unresolved and/or uncooperative with AussieBB I'll highly consider contacting the TIO because I'm fed up with your **** at this point. Consider this your week notice to investigate the issue. @NBN_Australia
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@murdochs_monkey
(@parker_vmg3) reported
@CannabisFairy69 @Kynes99 yes. the NBN is a worthless piece of crap. The stock price is the only thing that they worry about. IP's are a fraud.
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🤘😺 Sarah サラ
(@Sarbear_Oz) reported
Someone from the "NBN" network just called. I said, "I'm having no problems with my internet thank you", and they hung up. Hahahahahaha
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@NBN_Australia your "NBN Policer" in perth is too aggressive and is causing upload issues for people near their advertised speeds.
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nope
(@tim07791053) reported
@Telstra your service is ridiculous... I have put in complaints about my internet service and called and msg you so many times... nbn not working, you send nbn guy to wrong address so they can’t fix the issue and you slowed my 4G backup down to nothing if it wasn’t bad enough...
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🐝
(@fucanpy) reported
WELP WE GOT INTERNET BACK but the issue is still the same so .-. we tryna see if our NBN box is acting up AND HOPEFULLY that is the issue or we just have to suck it up and deal with no internet existing anymore in the house
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Alister
(@AlisterAir) reported
@NewtonMark There were a few good moments in 2010-2013, but mostly those moments were forced on the ALP. The PBO, CEFC, and also the second-go FTTP NBN (until Turnbull killed it). But for me, the RSPT is the textbook example of how bad they are - a good policy killed by rank cowardice.
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nope
(@tim07791053) reported
@NBN_Australia hi, I have been having issue with my nbn for ever since I moved into my new address. Telstra has sent NBN guy out to fix the issue but to the old address which is very annoying. I have nbn coming out again next Friday however, the nbn guy said that...
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Lucie 'just wear the f***ing mask' Bee
(@theluciebee) reported
@ozcjr @Rachel_Organa So we can't get NBN here. South Brisbane/West End fibre situation is a bit of a **** show. We've been on 4G Broadband with Optus. Speeds have been a bit shifty but lately ATROCIOUS & tech support at Optus pretty much just told us to tap out.
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Isaac Thompson ✨ WEAR A MASK
(@I_AN_T) reported
tryna check my mobile plan bc never a bad idea to keep on top of them and as i log in my nbn goes 'hey. im going to hijack this tab and open mymodem' ho it doesnt work stop doing it
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Simon Waite
(@thecinemascene) reported
The 5GHZ band on my modem has stopped working completely (it was working early this morning and then nothing at all): - I thought it was a range problem but that didn't solve it - The 2.4GHZ and my wired work just fine - I'm using a standard NBN modem based on the HG65NINE
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Chris
(@ozcjr) reported
@Rachel_Organa @theluciebee Sure thing. What’s going on? Write for ausdroid about tech and NBN stuff and know a bit about it. Happy to help here or DMs whatever works
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Greg Lomas
(@GregLomas1) reported
@NickRossTech I just checked my nbn billing and I may have to start paying in a few more months. $2000 credit seemed to disappear way quicker than I expected. Who's the next service provider that will sell to me based on information provided by nbn rather than facts?
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@NBN_Australia your "NBN Policer" in perth is too aggressive and is causing upload issues for people near their advertised speeds. This started on the 10th~12th and is not resolved. Needs immediate investigation.
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Sandshrew
(@andrewgalka) reported
@fictillius I’m soooo confused why HFC is so **** in Australia but fine in US? Is it just an NBN is **** thing or ???
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Lucie 'just wear the f***ing mask' Bee
(@theluciebee) reported
We can't get the NBN here and frankly that's not my issue. I knew that already. We've had a broadband modem with Optus whose service has been a bit (A LOT) sketch & they've effectively chosen now to inform us that there's sweet **** all they can do. Faaaantastic.
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John Francis Spehr
(@JohnSpehr) reported
@Telstra Complaint: I have just found out that my internet is coming via the 'backup' NBN modem light is supposed to be green if the system is working OK. If it's blue, it's on backup. Technician today told me mine is always on backup. Tried 13 2200. Got a text with a link that
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Tyler
(@TylerConstable1) reported
@NBN_Australia Is anyone else having issues getting an NBN box set up/nbn appointment through their provider? Set up my internet over a week ago and still keep getting the same response saying “we can’t organise a time as NBN’s scheduling service isn’t working at the moment”
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Shane Bryan 🍩
(@ShaneBryan_IT) reported
@AdamFowler_IT I find it hard to believe that a NBN chat bot hasn't entered this thread asking you to contact them for help.
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Dezza Murphy ... Retweeted ...
(@CannabisFairy69) reported
@Kynes99 @parker_vmg3 Our ISP recently slowed our 40/100 HFC connection to 20/100, or I had to pay $20/m more for the old speed. BTW, the exact same part numbers are on replaced components as what was installed 20yr ago and it still goes down when windy/raining... 😳 #NBN #auspol
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Chloé @ Clovar Creative
(@clovar) reported
Do not consider or ever go with @Internode for your NBN or any services. They couldn’t run a chook raffle little own managing internet services. Poor form guys
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
No stream today taking it off to fix net after lastnights issue, been testing all morning. Seems the "NBN Policer" started getting aggressive on the 11th and after heavily restricting the connections speeds its removing the restriction on upload to sydney/dropping bitrate.
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T3 EpikHyper
(@epikhyper) reported
@_itzhussein_ @RepulseGod4 nah nah nah **** telstra honestly NBN is way ******* better