NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Wi-fi (10%)
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Total Blackout (9%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Adelaide, Melbourne, Perth, Gold Coast, Carrum North, Newcastle, Townsville, Launceston, Canberra, Rockhampton, Mount Gambier, Forbes and Riddell.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
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| Adelaide |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Tricia Dearborn
(@TriciaDearborn) reported
@NBN_Australia We have been experiencing service issues for a week. When I called my provider, they told me to turn modem and NBN box off, wait, turn it on again. Did not fix it. Contacted them again (as did everyone else in my block) and now told "emergency" work being done
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James Sexton
(@JamesASexton) reported
@toddthepainter Not sure but will be new NBN connections running down to Harper road
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Michael Brennan
(@billjoemick) reported
@ALeighMP @mrjoeaston Equivalent to defence budget or enough to rebuikd their laughable NBN network, to provide fibre optics to just about every home in Australia, including in the bush!
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Geoffrey Moore ✳️
(@GPMooreEsq) reported
@Kate_McClymont I got exhorted as an IDIOT by an nbn scammer yesterday. I take that as a win. 30 min of her time well wasted imo
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Tricia Dearborn
(@TriciaDearborn) reported
@lizjurman Have not tried bay leaves – will give it a shot, thanks. We had started freezing the flour etc. by the end of the last round. Have discovered there's a known issue with the NBN – it was supposed to be fixed by 6 pm but ... was not
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Alex Kidman
(@alexkidman) reported
@driv3r What I've been able to discern is that it's probably not NBN maintenance at all. My ISP notified me ahead of time about outage, citing maintenance. I now discover its power line maintenance, all day. Power company? Said nothing.
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NickWilliams
(@N_Williams9000) reported
@taylormadedrumz Yeah? When? NBN sucks ***! I've been waiting for 5G for an eternity. Fml
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PB001
(@tbapb5) reported
@NBN_Australia So as it turns out today it was an NBN line issue and speeds have returned from 13-35mbps. Amazing! Shows that there are no checks & balances in place for any of this- not NBN nor the provider. My provider had dismissed my issue as a re-boot modem issue, never checked the line!
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NP
(@nik_peters) reported
@MusoniusRufus @t_hypocracy @theheraldsun It’s Murdoch faults 🤦🏽🤦🏽🤦🏽 cancel your nbn and stay home
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TPG
(@TPG_Telecom) reported
@AravindVw Hi, unfortunately, NBN is still not accepting new orders for NBN HFC service. Would you mind sending us a DM with your customer ID so we can check if we have new updates on this service for you? -Mel
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Finnigans 💉天有道地有道人无道
(@Thefinnigans) reported
WTF @TPG_Telecom NBN has been doing "emergency work" in our area of 2067 for a week now. this afternoon, internet access has been dropping off on regular basis
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Jana Jegathesan
(@Jana92038429) reported
@NBN_Australia Hi @NBN_Australia I understand these issues may effect the speed. But that's ridiculous. We've never had speed that slow. And we paying hard earned money for speed and connection as promised. On a bad day might be about 15 to 20 Mbps which is fine. But 1.5 is terrible
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Optus
(@Optus) reported
@Jana92038429 Hi there - Sorry for any confusion. The info I gave was for home Internet/NBN and not mobile. Can you please DM us again and we can discuss the network works - Aman
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aravindvw
(@AravindVw) reported
@NBN_Australia Thank you for your reply. I contacted my service provider TPG and they are saying they have requested for pre order of HFC box on my behalf to NBN in March 2021. But still waiting to hear from you guys... looks like this will continue for ever... @TPG_Telecom
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sathishkumar bagavathsingh
(@bsathishsingh) reported
@NBN_Australia You are my service provider right..
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sathishkumar bagavathsingh
(@bsathishsingh) reported
@NBN_Australia That is the not so great reply I ever got from a vendor who I have purchased a product with.. I did not have any contract with my service provider but only with you. If I am reporting an issue the best thing for you to help is either you can check the reasons for this issue..
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Tweeting Technology, AZ2, still not dead
(@tweetingtechno) reported
@ImpatientMaths Didn't even fix my NBN speeds. We wuz robbed.
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🔔- tingeling -🔔
(@tingeling_au) reported
@NBN_Australia NBN Emergency Outage Notification I'm so tired of seeing that notification, Malcolm Turnbull's NBN is a load of irritating crap?
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Lavinia Iswaran
(@lavinialavan) reported
@msbfitzgerald Well i am at that stage with NBN 🙄 an hour after it went down they tell me they might be a disruption to my service !!
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CKahuki
(@CKahuki) reported
So obvious how poor #NBN is by watching these panelists logged in from their homes. #QandA
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lind🗣nellybear
(@lind24356631) reported
@dodona777 I don’t do my gov or any gov website ! I like my life as it is the extra frustration from that crap isn’t worth it ! I also have poor nbn acess . So I don’t do emails .. Even Twitter can be an issue at times NBN = NO BLOODY NETWORK !
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Jana Jegathesan
(@Jana92038429) reported
@NBN_Australia @NBN_Australia rang optus said connection was fine is there anyway to see from your end if there are issues. It's been 3 or more days of this it's becoming ridiculous
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Stan T Man
(@Zaphod1954) reported
@Telstra Another wasted day because Telstra stuffs up the NBN - again. Don’t these people understand that during covid millions are working from home. A stable infrastructure is vital. No concept of customer experience.
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Dave Wiltshire
(@dave_w77) reported
New scam I haven't heard before so just alerting people: - automated call pretending to be from Australia's NBN. - targeting users who have Telstra phone and internet service - saying that the service has to be updated to NBN (unsure how they make money I didn't get that far).
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NickJ
(@selurs) reported
@Aussie_BB any current issue with the interconnect to...er...Twitter in Perth? Can access via Optus 5G but not aussiebb NBN.
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Lakey Farm
(@RayMondeDeux) reported
@SandyHorne61 @rfgwyther @SCalliss I don't understand why the destruction of the nbn LNP style is not a election issue?
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Joe Lefoe
(@JoeLefoe) reported
@Telstra shady move downgrading a 100/40 nbn plan down to 100/20 and basically paying the same, guess ill churn when this dumb move is implemented.
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ruthenium erbium 🌿
(@RErbium) reported
@ALeighMP The NBN difficulties we’ve had locally over the last ~6-8wks despite technicians trying to fix it, have made remote learning, school / uni and work rather difficult.
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Biqua Biquason
(@biqua) reported
@NBN_Australia When rebooting the router didn't help I rebooted the Arris box ... seems OK now thanks.
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Driver
(@driv3r) reported
@alexkidman I work on the nbn fixed wireless network and we are in no way allowed outages during business hours. We've been climbing towers at night and working weekends (with special approvals) for the last 18 months. Different rules for fixed line it seems.