NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Wi-fi | |
| Melbourne |
Wi-fi | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Vaughan McAlley
(@VaughanMcAlley) reported
@dontattempt NBN outage Australia’s goal? (3,4)
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Optus
(@Optus) reported
@SSUYukizor Hi there, thanks for reaching out and we do apologise for any inconvenience caused. Currently there is a live outage impacting the NBN network in 2150 and 2154, NSW. (1/2)
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Alex J Hehr OAM
(@otr_alexander) reported
@NBN_Australia @Telstra Seriously if your two organisations cannot stop “punjabi pricks” from disrupting and disrespecting my dinner, I WILL CANCEL MY LANDLINE. Between 6/8 scam calls from the sub continent daily is bull 💩 and you know it. @acmadotgov why can’t you act? #auspol
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Superloop
(@superloopnet) reported
@AllThatKazz @NBN_Australia Hi there, We are sorry to hear you were not happy with this resolution. Could you please message us privately so we can discuss this further. - Matt.
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Ryan Williams
(@RyanWil62993886) reported
@OcarinaJones @WhosFibbing They are two different networks. Labor removed Telstra from the original tender process for NBN. So Telstra said we will build a 3G, 4G & now 5G network. Labor's Conroy & Rudd completely stuffed NBN up. There has never been a Fibre network of this size built on the planet.
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big gus
(@bigbadgus_) reported
@iiNet My name is Angus Black, you can surely find my account with the amount of complaints and shocking service i’ve been given, i have been sent error logs of over 100 drop outs in 2 days only to be told ‘we can’t find a fault’ now nbn line is fine but you can’t pull a speed test.
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Michael Jessopp
(@ppossej) reported
@pjf Our utility pole is leaning, far enough to enable the garbage truck to drive away with our FTTN service. Nbn service restored, with old cabling, as not allowed lean ladder on utility pole! I raised a fault with the utility, they checked the pole, it's fit for purpose!
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prole
(@Mitchel65419492) reported
@PaulFletcherMP @AlboMP @NBN_Australia LNPs' multi-mode schemmozle means 60 billion spent on a stitched together, second-rate service, that means many are connected to a service that gives them slower speeds than before. Do your homework.
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Scott Morrison - Male Model
(@ScomoThe) reported
What I’d give to be the Telecommunications Minister in a new Labor government. A RC into Murdoch would be just the start, then cross-media ownership laws, a Fairness Doctrine, a truth ombudsman, Facebook nobbled. Then fix the NBN to at least third world standards
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Nick “AstraZenecadabra” Spurway
(@nick_spurway) reported
I'm now calling them back to fix up this mess, because @NBN_Australia can't get their **** together and my relatives are on ADSL2+ in 2021 in a metropolitan city
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Fearless Friend
(@newcastleboyy) reported
Contacted my NBN Internet provider’s support line for the first time in almost three years. The SONOS ARC lost its connection last night. I will press on and try to find a solution after lunch. I was told my speeds are phenomenal over wi-fi.
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Dominic💧🌱💚
(@domnixon1984) reported
@NBN_Australia you’re absolutely useless. Your phone line goes no where, your email is unmonitored. Your technicians don’t have watches or know how to use their equipment and when they do turn up at the right time, they give me the business card of the cabling business. WTF!
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nbn™ Australia
(@NBN_Australia) reported
@down7own7 We're sorry to hear that. We have paused all non-essential maintenance on the NBN network to maintain network availability as much as possible. However, we need to continue with essential maintenance to improve capacity, fix performance issues or resolve incidents. 1/2
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itakedamage
(@itakedamage) reported
@Optus We've had the same thing said since Sun 21/11/2021. It is now 24/11/2021. Give a proper update. What has been done? "As soon as we can" is not exactly useful considering in the past month my NBN connection has been down for 19days on top of this...
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Derwin Lau, Ph.D.
(@D1Xenotime) reported
@TPG_Telecom NBN line is already restored. Generating a ticket will not stop you/@NBN_Australia from cutting our service anyway. Let's hope there is no further disruption from tomorrow. The two emergencies maintenance on consecutive days, unannounced & with no explanation very unprofessional.
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Michael Jessopp
(@ppossej) reported
@NBN_Australia Thanks Nat - we're still waiting on the pole owner to replace the pole, so that we can get our nbn connection, currently held together with tape, up and running to full speed. Or we get FTTC/FTTP. Whichever comes first. FTTN is awful.
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🕯Queen Zhalli 🕯✰♡*•˛❤ 🌹🐀
(@zhalli1) reported
@duncanbourne The NBN comes to mind No it’s never cheap for us But the LNP are cheap n nasty
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Aussie Jordan 🐨
(@Xcaliborg) reported
Oh look the NBN guy didn’t turn up again today. Looks like I’m never paying my phone bill because of their stupidity. At least I’m saving money though my sanity has been drained completely woohoo!
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Peggy Sanders
(@peggymel2001) reported
@michaelpurvis64 Aust standing on the cliff of no return. If LNP IPA Murdoch Party re-elected, rest of IPAs change agenda will be actioned. ABC, SBS, emergency channel gone. NBN gone. Universal health and education gone. Welfare system gone. US minimalist IR system in. #afternoonbriefing
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Hillman Imp chaser
(@hillmanimp864) reported
@lillimetime they threw me out at end yr9, told me I'd never get a job, spent next 40 yrs in rag trade & telco jobs but NBN front line work finally burnt me out, don't know whats next, I just keep sewing my rather mad stuff up, some days #ASD is a gift
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Optus
(@Optus) reported
@itakedamage Based on the notes on the case it appears to be a routing issue which our teams are working to resolve. We can take a look into your NBN connection from our end if you'd like. Please DM us and we'll follow up further on that. Rob
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Jenna Harper (Taylor’s Version)
(@jenna_la) reported
I’ve been in the new house four days and for all of them there has been an NBN outage affecting my area 😔 The NBN has been down for nearly a full seven days and I’m not confident they actually know how to fix. I was told it should only be 2-3 days… 😒
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Matty Mac 🎮
(@notMattyMac) reported
Question time for @Telstra and @Aussie_BB If my current connection is cable 120D/5U @ $90 p/month with phone line. How come I have to get ripped off when I change to NBN? Why should I pay more for a worse service? No normal NBN can compete.
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Dane Trethowan
(@grtdane) reported
Days of Television from the cable are over, tried my old IQ3 box this morning but no signal so now totally relying on the Net, just as well I have unlimited NBN.
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Donald eyles
(@EylesDonald) reported
Got hacked last week, scammers said they were from NBN CYBER SECURITY, said to b looking for insiders in NAB who were in league with hackers in Melbourne Uni. I fell for it and it's cost me lots. So don't let your guard down everybody.
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Ben Courtice
(@bencourtice) reported
Partner went to parent's house to use internet for teaching a class as our NBN is usually too slow. Today, theirs was slow and ours is OK. Returned shaking fist growling "a bit of rain and the whole country's transport and communications infrastructure goes down grrr".
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Nick “AstraZenecadabra” Spurway
(@nick_spurway) reported
And finally, a person from NBN personally came out to install the box on the side and said, I quote, 'makes me sick' that nobody had clocked this, fixed this or even notified my relatives about this problem. And @NBN_Australia are hellbent on not helping me at all.
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TPG
(@TPG_Telecom) reported
@sacharules Hi Sacha, help is here! I've managed to run some remote tests and I don't see any line issues. I've remotely reset the NBN NTD box and I now see a stable connection. Kindly monitor your service in the next 1-2 hours and let me know should the issue re-occur. -Mc
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Discount Dracula
(@NathanhyperBole) reported
@PaulFletcherMP @AlboMP @NBN_Australia Garbage fletcher - you gutted a good program. I am lucky to get 15 Mbps on my FTTN connection on a good day, provided it hasn't been raining in the past week.
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Richard 塚正-緑
(@RHT_ebooks) reported
@chrisjoregan I know the NBN is **** but torrenting isn't THAT slow dude