NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Perth, Mount Gambier, Canberra, Greenmount, Adelaide, Gold Coast, Gawler, Cape Jervis, Balwyn North, Stanmore, Darwin and Lowood.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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richard jones
(@richard51185877) reported
@Angelsgal02 from @richard51185877 to @Angelsgal02 we now have NBN (nationalbroadband) and wireless connection. The problem is in a Power Outage we have no internet\ when we had cable it drove us crazy ours is bad at present due to severe floods. Good luck hope you find something
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brenden
(@mrfordfairmont) reported
@downdetectorau nbn has been dropping out and very bad service in chermisde 0.5mbps download since 5th of February and only put repair issue today after isp took 5 days to report the issue absolute poor behaviour no wounder why everyone says No Broadband Network
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mixedbeanz
(@mixedbeanz) reported
@Telstra I'm ready to totally lose my biscuit with your utterly useless chat support service. I have a very specific issue that has only started last Monday on Telstra NBN and I' was on chat last Thursday for 2 hours and today for 3 hours, transferred between departments with no
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Elizabeth Hannah
(@ehannahau) reported
@Optus is there an outage in Sydney? SOS only on Optus sims across multiple phones and NBN down. Currently on a Telstra sim.
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Amber Robinson
(@missrobinson) reported
@jacob_633 We have a lot of elderly people in our area who can’t use landlines when the NBN goes down. Plus all of us who work & study from home. We have poor 4G in area due to no mobile tower. Ran 30 person zoom call yesterday off 1 bar …
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silencio22
(@silencio221) reported
@underthingy @TPG_Telecom Agreed, a St Lucia TPG @NBN_Australia customer here too and the reporting on this is ridiculous.
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Capt Daags
(@CaptDaags) reported
People be aware, @NBN_Australia @telstra #NBN connected a week ago and had never worked. Be careful who you choose.
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TPG
(@TPG_Telecom) reported
@underthingy For more details about an outage, NBN Co will refer you to us, your ISP. About the issue, as of 11:28AM they have advised that the field technician who visited the site confirmed that Energex has reported the power outage. 1/2 -Mel
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Reglfr41
(@zeilstrareinder) reported
from
Port Stephens, State of New South Wales
@carly_solstice Trouble is NBN isn't up to it over our way.
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GobSmacked
(@GobSmac57499765) reported
@rorybaust I took my nbn off dodo. 5 modems in 18 months. A week delay each time. Many disruptions. Customer Service spasmodic. Extortionist tactics. Obscene late fees. Constant mistakes when you do get to talk with support. Mistakes with billing arrangements. Random Direct debits. #AJoke
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Steven McCarthy
(@underthingy) reported
@TPG_Telecom Hi Mel, it's just a bit frustrating when both parties are passing buck. Nbn co says unplanned power outage (even though all the power has been back for a week), contact your ISP for more information. And you say, it's not us it's the nbn.
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nbn™ Australia
(@NBN_Australia) reported
We are working as hard as we can to get to those places and restore services and have an increased workforce on the ground. Please remember, any equipment connected via the nbn™ broadband access network will not work during a power outage.
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Kane "Blueh" Critchley
(@KaneCaster) reported
Really don't understand why Nbn co. even bothered updating their fix time if 24 hours after the proposed date, it still isn't fixed. It's been 18 days with no internet and no communication. Just Aus things.
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CloudHammer
(@Cloud_Hammr) reported
@Telstra Since the floods of Feb 27 Telstra has been unable to restore my NBN service. Any help ?
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Matt Allanson
(@mcallanson) reported
@ehannahau @Optus Mobile ok but slow. NBN gone (Chatswood).
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Citrine3
(@citrine333) reported
@DougCameron51 @Barnaby_Joyce @abc730 Was he asked how his wife’s company happened to recently land a $500000 government contract to fix NBN issues? Isn’t she a newscorpse scribe? Not IT?
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James One😷
(@james00000001) reported
"THIS ISN'T STRANGE, IT'S CLIMATE CHANGE" protest sign says it all. Morrison thinks we've done our bit and that he's a hero for claiming net zero 2050, yet isn't actually doing anything real. Technology-led is BS from the same team who gave us the Multi-Technology-Mix crap NBN!
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Michael Green
(@mulgar) reported
77 days with no @NBN_Australia service, and @Aussie_BB still can’t give me the courtesy of a estimated resolution date. Disappointing.
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Aneej Anand
(@aneejanand) reported
@superloopnet there is an internet outage going on in Innerwest Sydney, and NBN status shows ‘no outage’ and your call center now closes by 7PM? How are the customers supposed to report the issue and get a resolution?
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🔥💧screaminkid
(@screaminkid) reported
@aspientiae @darylgibson Yes, Morrison,What do WE DO IN A CASHLESS SOCIETY WHEN YOUR NBN Failure goes down as it has done now?
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Rob Sweetten
(@RobSweetten) reported
Hey @Telstra and @NBN_Australia there is an outage in North Fitzroy… two hours and counting. What’s the story?
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Snarky Mc Snark
(@rorybaust) reported
@GobSmac57499765 I am with Optus and was happy with their cable but since they migrated me to the NBN I have had nothing but issues, I think it's established now but if those green lights go out I know I am truly screwed
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Amber Robinson
(@missrobinson) reported
Someone in my local Facebook group says we shouldn’t complain about a suburb-wide 3 day NBN outage because of Ukraine. We cannot concern ourselves about more than one thing at a time, ever!
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Steven McCarthy
(@underthingy) reported
@TPG_Telecom Something is wrong with the outage reporting then. The energex outage site has no outages listed in St lucia or in any of the surrounding suburbs. I think this whole flood event has highlighted some major issues with the outage reporting system for nbn co and ISPs.
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Ben Pullin
(@PullinBen) reported
@Optus hey, is there any issues with NBN on the central coast, nsw atm?
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nbn™ Australia
(@NBN_Australia) reported
Where services are impacted by power outages we are working to deploy generators to support connectivity to as many premises in the area as possible. Please remember, any equipment connected via the nbn™ broadband access network will not work during a power outage.
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CloudHammer
(@Cloud_Hammr) reported
@Telstra Since the floods of Feb 27 Telstra has been unable to restore my NBN service. What’s the deal?
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Jacob Ingham
(@jacob_633) reported
@missrobinson Which could be catastrophic in current climate if elderly can’t ring out. I had to help my neighbour a few months ago because a cleaner disconnected her NBN box my accident. Ukraine is terrible but doesn’t mean we can’t complain about anything which is impacting us
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David Coli
(@davidcoli888) reported
@Optus @NBN_Australia services out in the Upper North Shore and your App is down (due to update). It would be great for you to have a web site or phone number to report this outage to
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Tengu Preguntas
(@btbtmagsaysay) reported
@nickfad I honestly don’t think it will push improvement that much. One of our major problems is the infra & lines the signals run on. If you are familiar with the failed NBN-ZTE project of PGMA’s term, that’s what it was supposed to address. To the best of my knowledge, that hasn’t