NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Sydney, Sunshine Coast, Perth, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba, Dubbo and Central Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Total Blackout | |
| Melbourne |
Wi-fi | |
| Adelaide |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Milf Hunter Reg
(@JPS_Reg) reported
@noIlsy Telstra are **** too but it's not 100% their fault, the NBN made the infrastructure and it's ****
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Simon Templar
(@vk3xem) reported
Optus lied to me at least 3 times, so I am changing mobile and NBN to Belong. Any trouble from Optus I will contact the TIO.
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J.Danielle
(@yegjds) reported
@alicb3000 @NBN_Australia Hi Amy. Can you give us any indication of timing re HFC connections? We’ve been waiting almost 5 months and 5 people on a weak mobile service is driving me crazy!
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Lex Beavenue
(@lexbeavenue) reported
@TPG_Telecom Appreciate your reply. Allegedly the speed tests are showing correct but the actual service seems intermittent. I am certain it is not you as a carrier/reseller but to do with the awful @NBN_Australia in our area but they can't say when we will be upgraded
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Robert Hudson
(@manaz_d) reported
@Wyattabel22 @NBN_Australia Can't help with Nowra, sorry. I'm on the Parramatta POI I believe.
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Jarrad Grainger
(@J_Grainger) reported
So, you think @Telstra technical support is bad. Try booking a move to a new house which has a pit out the front, everyone around you has nbn but you aren’t on the map…. What a nightmare. This is going to go on for 6 months I can feel it
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nbn™ Australia
(@NBN_Australia) reported
@teakittyy Hi Neeks, that sounds very frustrating. Sorry to hear that you're experiencing these issues. Have you raised this issue with your provider? They have an internal nbn support team they can request assistance from on your behalf, if required. 1/2
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Fynder enlil
(@zephyr9673) reported
Like its like unless labor makes it it doesn't work Then lnp comes in and marks its territory all over it nbn and super And put it out of reach of all the rent paying slaves
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Urban Myf
(@MyfUrban) reported
@LesStonehouse I'm never moving, we have good, fast NBN
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MANIAC COP 3
(@raratimmar) reported
@TurnbullMalcolm @anneapplebaum I'd like to focus on tech platforms but your slow as hell NBN kinda prevents that in a timely manner
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neeks✨
(@teakittyy) reported
@NBN_Australia Hi it’s damage to my actual box - I have filled out the form on the nbn website but haven’t contacted my provider yet - should I do this as well?
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Cap'n
(@captainbarndog) reported
@NBN_Australia I have already spoken to @Optus, the issue is with NBN infrastructure. It just doesn't seem fair that they should have to pay for @NBN_Australia's failure to provide a service.
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SonyS
(@SonyS1979) reported
Why my nbn 50 very slow ??? @TPG_Telecom
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Matthew Moyle-Croft
(@moylecroft) reported
@manaz_d @AussieBroadband Is the UDM to whatever UNI-D from NBN at 1Gbps? (I'm asking because I've seen cable issues etc). Other thing would be a rate limiter (either NBN's AVC or ABB) not being reset. Can you turn things off for a few minutes, and do the Port Reset via the ABB app?
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Mitch 🤝
(@ppp_mitch) reported
Hey @NBN_Australia just had a tech named Ahmed visit my place to fix up an ongoing issue and he was an absolute legend. Had the issue fixed in 10 minutes and was extremely friendly and knowledgable. Would love to know how I can pass the message on to him and his team!
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Mushfiq Rahman
(@MushfiqTRahman) reported
@NBN_Australia I have sent my address via link as requested. Looking forward to a speedy resolution.
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Mushfiq Rahman
(@MushfiqTRahman) reported
@NBN_Australia For those wanting to know, this is the latest response: “Hi Mushfiq. We're unable to determine an ETA for you, however once the info becomes available, this will be liaised directly with your service provider. We ask that they monitor the service request regularly” #poorservice
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Leah Dwyer
(@Leah_CBR) reported
@RedFiddler Is this for the NBN? I had the same issues. The building is in an NBN only zone but not registered. Telstra and NBN put me on an endless circuit. In the end I called the strata and found out there is only one provider for the building and it’s not telstra.
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cajems
(@cajems1) reported
@Mark72160129 @DeakinBeard @AustralianLabor 5G won’t as latency is higher on a mobile data transfer, you have the issue of more outages, a LOT more devices on the same interface makes congestion worse. If it’s not affordable, why are NBN now retroactively upgrading fttn connections, it’s only unaffordable when you 1/2
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DescryAU 🇦🇺
(@descry) reported
Don't you just love when you sit down to eat and NBN decides nope, bye internet. My disappointment is immeasurable and my day is ruined.
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J.Danielle
(@yegjds) reported
@alicb3000 @NBN_Australia Apologies. Was the same issue. But happy to delete.
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J.Danielle
(@yegjds) reported
@NBN_Australia Any updates on timing re HFC connections? We’ve been waiting almost 5 months and 5 people on a weak mobile service is driving me crazy!
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THEY TOOK OUR JABS
(@Deyterkmahjerb) reported
@Telstra Yes! Our NBN internet has been down since 17/06/21, tech was supposed to visit 19/06/21 but never showed up. Now we are told earliest someone can come is 25/06/21. 4G backup also down since 17/06/21. Both of us work from home so need internet ASAP
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possum.heather
(@ravingstargazer) reported
@cinnamontoastk We Aussies are taking Ken all for ourselves, we just have to fix the NBN first.
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Tofuboi
(@tofuboi1986) reported
@SkrappEdits @SneakyShadower Yeah the biggest thing with the NBN here is that RSPs like to not supply enough bandwidth to end users. There's a thing called CVC and basically if a provider doesn't buy enough of it for a particular area, speed and latency issues appear and I know that ABB always buys more.
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M
(@jackisakentttt) reported
NBN probably reply this tweet saying CHECK YOUR SERVICE PROVIDER. C*nt bye you the f*ckers who f*cked the network in the first place.
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Wolf Boozy
(@wolfboozy) reported
@TurnbullMalcolm @anneapplebaum You set tech back 20 years with your NBN rollout Malcolm, and we all think you’re a money-grubbing idiot for it 🤡🤡🤡 get out of tech discourse.
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Diana Gibson
(@digibaus) reported
@Optus you have reported an nbn outage in my postcode since Friday . Your chatbot is no help. I want a human to contact me.
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ajmalkhan
(@ajmalswat17) reported
@NBN_Australia Most techs are sitting home , bcz cant get work , or the system sucks to dispatch work , This time NbN screwed big time
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Tofuboi
(@tofuboi1986) reported
@SkrappEdits @SneakyShadower The general speed tiers are 12/1 25/5 50/20 75/20 100/20 and 100/40 for nbn under FTTN. You generally should get max upload unless your copper line is absolutely garbage.