NBN Outage

National Barrelling Network The only NBN they got working smoothly and reliably... #sportrort #auspol

@Internode Yeah they person who called this morning said the ADSL will be back up but it was down when i got home and the man who picked up told me untill they send a tech out on the 30th it's going to be down compleaty. So not only am I paying for no NBN for month or do my work.

@TysonCottrill But NBN News reckon they are on top of local news ike Milton Orkopoulos X local councillor & MP, NBN advised yesterday he'd been arrested breaking parole conditions not a mention other news services were on top of it NBN news should go back being the news service it was years ago

@cjh3940 really. i usually don't know if it is my provider or the nbn. maybe it is nbn today having issues

Telstra Foxtel nbn useless slow all month now dead time go somewhere better always problems last 30 years getting worse and no deals unless your a new customer loyalty doesn’t exist.

@c_vanderwoude Our Business Tech Support team is also available 24/7 over the phone on 133 343. Just so you're aware, we'll be able to credit your account for any time without service once the issue is resolved. If you don't have an NBN service, please send us a DM. Guy (2/2)

@DaveVescio Nbn is crap in Australia!

@DaveVescio Both. Both are frustratingly slow in my house. So I tend to give up. Looking forward to my nbn being cut over.

@NBN_Australia Your techs ripped out our FTTC copper yesterday when pulling fibre for a new development down the road. They didn't fix yesterday, said they would be back at 8:30am this morning with a new DPU to fix it. No one has turned up, and you've left me on hold ref:11972988

@Optus seems to be an NBN outage in 6083 area Any comment Thx

@Telstra I’m appalled @ your abysmal cust service. Lies & failed appts. 4+ hrs on the phone and still no phone or NBN. Only moved 1km. 😡

@Telstra Internet's been down 2 days; crappy the prior few, your chat support isn't working, your phone support bot insultingly talks me through basic troubleshooting steps that I've already covered, my NBN order was misplaced; I need a status update on all this. PLS.

@Telstra Totally false. Have escalated & escalated. After multiple calls to NBN was told to get T to request Missing Equipment via thier INC system. Was done and then cancelled by Telstra as they await 'fail install' then send NBN tech. NEVER had a callback even when promised.

@Optus nbn outage in Eltham Vic 3095, poor service provider ever

@slsandpet @Optus Good luck finding a reliable and comparable internet provider to even many third world internet suppliers in Australia. ISP will blame their service problems on the customer first and if that fails others like NBN Co, Telstra, their VOIP service provider.

@Internode Unfortunately no bridged mode available. Real shame as possible on better routers and you only have/support one model. @internode used to be for technical users, but no longer... advise caution for advanced users on FTTC NBN.

@huwlacey Hi there, we’re upgrading the NBN HFC network around your area to improve the quality of your services. While we’re working on it, there may be some service interruptions but we’ll try to keep this to a minimum. We apologise for any inconvenience. Chris.

@Terrytoo69 Relocation of NBN equipment is a long and arduous process for them. And for the poor customer.

FIRST LMAOOOOO NBN in 3008 is down.

@yo8nz oh that sucks :((( yeah my internet used to be so bad until we got nbn 😔

@slsandpet @Optus I have a ‘belong’ mobile phone sim using Telstra network: $150 for 12 months/80G data + unlimited txts/calls/national/international. NBN Telstra no problems.

@killmebilly @slsandpet @Optus But the NBN is bad too 😆

@slsandpet @Optus Defintely not just you - their service went from very good to down the gurgler and by the time the NBN was becoming a thing, our cable internet was down more often than up. I cannot recommend Aussie Broadband highly enough, by contrast.

@ah22ch @NBN_Australia Hey Angie! It looks like the outage period may go from those dates but it doesn't necessarily mean it will be disconnected for the entire time. I would suggest to give our Support team a call on 1300 880 905 or come through Live Chat and we can confirm- Bec

@slsandpet @Optus Been with them over 20 years after endless problems with Telstra. Have both nbn and mobiles with them and have found them accessible and very helpful.

@slsandpet @MrNixonsWife @Optus I had a decade of good experience with Optus until something went wrong that Optus couldn’t be bothered fixing. Optus didn’t care. Service was woeful. No, non-existent. I ended up moving my phone and NBN to Mint and my mobile to Telstra. I’ve not had a problem since

@slsandpet @Optus I have a package deal, mobile and internet, and have no problems; even the NBN speed is up to contract.

@TPG_Telecom Definitely not working. The NBN router has the flashing red light for link. Unfortunately I don’t have a way to log into this modem as I didn’t receive a configuration for it. Very tempted to just request my configuration from you and debug it myself

@_TimMcMahon @Robotichead @Optus @NBN_Australia That would be a pilot AM/FM carrier on the HFC used to detect for signal leakage out of the cable. Assuming the shielding is intact on devices, the signal shouldn't radiate far. The actual HFC service uses a much wider bandwidth - DOCSIS 3.0 carriers could be ~200Mhz wide.

@lui_gough @Robotichead @Optus @NBN_Australia Service Test (Check) 1. Utilising a suitable HFC test instrument verify the following at the nbn HFC NTD (typical values shown in table below): a. Downstream Signal Level b. Upstream Signal Level c. Downstream Mean Error Ratio (MER) d. Upstream MER at the CMTS e. Signal Leakage

@PaulFletcherMP @Optus It’s been weeks now. No internet. No phone. NBN is also rubbish and slower than ADSL, but costs more. Why are you not doing more to help #AustraliaBushfires #AustralianBushfireDisaster loss of all communication for many affected. @Telstra doesn’t know where it’s disconnected

@NBN_Australia Come on, @NBN_Australia. The workers are back again tonight and the entire neighbourhood is out here on Elizabeth St, and not a single person has received a notification - nor have our building managers. We're absolutely experiencing issues, and we're sick of being lied to.

@_TimMcMahon @Robotichead @Optus @NBN_Australia But I suppose you might see some respite as you're in a dual-service area and it seems they've picked Telstra infrastructure to remain. Once the "grace" period expires, all Optus HFC will probably be decommissioned - cutting the power should cut the RF emissions.

@_TimMcMahon @Robotichead @Optus @NBN_Australia I don't know what testing they do, but if they see the carrier at a good-enough SNR, that might be all. Surprising they'll leave the CAU connected & powered - not great for HFC signal, costs the network energy & potential future point of failure + source of RF spuriae.

@jendudley I reluctantly switched from naked broadband cable to nbn in Nov. And it’s been good. Uploads especially- I went with @AussieBroadband - very good customer service

I give up. Our mail service has got better lately. I might send the NBN a letter.

@NBN_Australia satellite isn't working. They have no idea why. 2 days now. They say 'use a backup service'. Mate, out here in woop woop @TurnbullMalcolm 's snail pace #satellite is the only choice we have .... #fixbushinternet goddammit!

Huh. Who would have thought my broadband is so bad I can't even find out what NBN options might be available. #straya #luckycountry

@HarrisonVevo **** the Blues mate . Ruined the NBN First . For Foxtel Reasons . Ruined Australia Next . So we can just sit here and say; #TodaysLocalTrendingInsult . #FucksakeMate .

@jendudley @ozcjr @a_choros Without their Foxtel service, I think they would be doing quite badly. Optus nbn 50/20 costs less than Telstra 25/5 service. Telstra has limited download data, Optus unlimited. The cost of backup 4g is quite dear for Telstra

@snurb_dot_info I think I may be the only person on this whole giant island who has never had a problem with my NBN connection 😂 I like to think it's because of my close proximity to my node, and because I leave out daily offerings of broken bits of tech to appease the NBN gremlins.

@atingleee Might not be as simple as switching provider. NBN roll out has been a complete shit show, with numerous short cutting. Probably too much local bandwidth congestion in your area, because it's peak time.

@AllanRaskall @NBN_Australia @Telstra Have had nbn for 4 years - not an issue! Great speeds too. Would never go back.

@WilsonMikey 2/2 The NBN Co network engineers are monitoring the situation and once the power is restored they will perform health checks on the network to confirm stability. We understand the importance of your service and we apologise for the inconvenience. -Mc

@WilsonMikey 1/2 The NBN Co encountered a network issue because of a local power outage at your location. The NBN Co is yet to receive an Estimated Time of Restoration (ETR) from the power distributor. -Mc

@FiveFrogsBlog They're all the same. No pricing competitiveness. And as someone else said, between NBN and the retailer, neither take responsibility for problems 🙄🙄

@AllanRaskall @NBN_Australia @Telstra That’s the problem Allan we’ve been waiting to get ours on as well and the phone does go through the modem and the phone has to be compatible with the NBN

@theprojecttv Satellite NBN with a generator would be another solution for Internet Access/Communications on remote farms during fires.

@jendudley Eg of their effectiveness. In laws were with Telstra on NBN. I signed them up to Mate at 7PM at night. 7:30PM we were moved over to Mate. Only had to connect to the router and change the login on that as per instructions on the email mate sent us. Was then working 100%

@jendudley Poor progress is the last place I lived. Brand new building. Cable terminates in power pole outside the building. No phone lines available for adsl. They managed to free up 4-5 lines for 40+ units. 2 years later still no cable or nbn despite building next door having it.

@vblckswan but like the difference when i ran it the second time whether that’s just my nbn being shit like usual or it’s like pulling numbers out of nowhere

@NBN_Australia It's okay, social media folk. You can't fix this. The problem is systemic and waaaaay above your pay level or ability to change anything. Thanks for trying, though.

@Skrued1 I've just checked the reports on this and NBN are hoping for a resolution overnight. Very sorry for this inconvenience. Meg

@jendudley Say goodbye to that. We went from 100mbps cable to 2-3mbps adsl to 50mbps nbn and paid the same for each service. Extra for the adsl cause had to tether to my mobile to actually use the internet.

@pallisier There's no reason you need to stay with the old provider, unless you're half way through a long term contract. Look for better deals. The problem is that they are all hamstrung by NBN's rip-off cost structure. Most RSPs don't insist on a landline. Aussie Broadband are OK atm.

@Telstra Yes I got it. It asked for passwords which I find very confusing. Could not complete it. It does not not take a form to say the #nbn service in PC #4152 is unacceptable. It is schooling. The promised speeds have not being delivered. @andy_penn

@AusGroucho Well won’t that just be fine and dandy. We now have unlimited fast internet not too dear and free landline we never use. When we sign up to NBN to get unlimited internet might be double the price. #howgoodwasTurnbull And might have to pay for landline. 🤬

@TPG_Telecom Hi, I understand that this requires coordination with NBN and while I'm frustrated that it's not resolved yet, I understand technical issues take time to resolve. What I'm growing increasingly frustrated with is that you have a Service Status page that does not reflect reality.

@NBN_Australia I *may*, yes. Unless, and this is just a thought, the nbn Internet connection I am currently using to send this tweet is down. Because of the maintenance.

. @TPG_Telecom I’m unhappy with your service reporting. NBN HFC in Clifton Hill has been awful for days now & it’s still not listed on current or recent outage details. It’s not acceptable that you only selectively list outages. In fact your site currently says NO NBN issues.