NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Perth, Old Bar, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Carla
(@sullivansims) reported
Seems to be working now, despite a problem still being reported on the NBN site. Hope it stays up now!
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Carla
(@sullivansims) reported
@TPG_Telecom NBN has been down here on the Lower North Shore of Sydney for almost 12 hours now. NBN Twitter were very unhelpful and didn't provide any info. Are you able to look into it at all? I don't even know if they're trying to fix it and there's no ETA.
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Dave Randall
(@squirrel226) reported
@NBN_Australia Can someone please explain why I am getting phone calls daily from non english speaking people regarding my Nbn? I already know it is **** so stop ringing me ffs.
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Tony Thefathippy
(@TonyThefathippy) reported
@Picketer My FTTC is very unreliable, maybe @NBN_Australia will care enough to do what their own techs recommend, and we'll get reliable service. When it works, it's consistently great - getting what we pay for. When it doesn't, even our crappy Telstra mobile connection is better
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James Turner
(@MrTurnerj) reported
For the last few weeks I've had really unstable internet (maybe related to SOS/ROC changes to the NBN) and it has been super frustrating. The only exciting bit is when it goes out is seeing if the music I'm streaming has buffered long enough to last the outage.
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ken
(@kdvale) reported
@TPG_Telecom Any problems in Mt Druitt area for NBN? Our NBN is not connecting.
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ToddthePainter
(@toddthepainter) reported
@ShelldoHanson @TheAdelaideOval @PAFC Today I did but generally speaking I never do. I can't charge more to watch paint dry but today I had NBN call by to rectify their issues. Totally blew out my day by a few hrs.
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Margaret LATHAM
(@MargaretLATHAM3) reported
@Me_JinPing_CCN It took me 4 hours last Monday to get help with our NBN. I was constantly passed from one person to another.
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i_am_d3monic666
(@d3monic666) reported
@PeterDenning @wwos It’s cause I’m in temp accomodation I’m noticing the difference is massive, it’s so slow with nbn, like they go 20 seconds without saying a word, @philhould throws in what he had for dinner last night just to fill the gaps
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Dave Randall
(@squirrel226) reported
@NBN_Australia I am getting calls daily telling me there is a problem with my nbn.I usually hang up on them as I can not understand a word they say! Sort of figured it was a scam but happens multipul times a day.
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Carla
(@sullivansims) reported
@TPG_Telecom Internet is down again. I will DM my address. NBN site says there's an issue (same message as last night, which hasn't disappeared all day).
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Bitten By Design
(@bittenbydesign) reported
@lvitorovich @isobelroe @RNBreakfast Well we couldn’t opt out of the disaster that was the NBN ‘revision’ done solely to hamper online streaming for foxtel. Now that murdoch has a streaming service scomo has announced we are back to the original NBN plan... and that’s just the NBN waste!
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TITO
(@TitoPerez89) reported
from
Melbourne, State of Victoria
@thatone0022 @PRGuy17 Wouldn't be hilarious if NBN Co just happened to be doing network maintenance in the area!!
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Carla
(@sullivansims) reported
@NBN_Australia Any ETA on when service will be restored here on the Lower North Shore of Sydney?
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Angel
(@angellewis) reported
Hey @TPG_Telecom our nbn has gone off 3 times tonight. What’s happening!? And before you ask: there is no outage on the nbn website. And I have restarted the router 3x.
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i_am_d3monic666
(@d3monic666) reported
@PeterDenning @wwos It’s cause I’m in temp accomodation I’m noticing the difference is massive, it’s so slow with nbn, like they go 20 seconds without saying a word, @philgould throws in what he had for dinner last night just to fill the gaps
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lonelyshark 🦈
(@lonelysharkmelb) reported
@NBN_Australia Thanks ISP confirmed that it was an issue the NBN were looking to fix, can you confirm a date when this may be fixed? Preston, Melbourne area.
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Melissa Kaulfuß 🌈😷💉💉💚✨
(@MelissaKaulfuss) reported
Ok so we have successfully avoided downgrading our internet to an NBN connection until now. It’s quite a step down to our current cable setup. How can we keep the speed we need to get our jobs done? Do we buy “enterprise/business” level? So ******* pissed.
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Melissa Kaulfuß 🌈😷💉💉💚✨
(@MelissaKaulfuss) reported
Ok so we have successfully avoided downgrading our internet to an NBN connection until now. It’s quite a step down from our current cable setup. How can we keep the speed we need to get our jobs done? Do we buy “enterprise/business” level? So ******* pissed.
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ken
(@kdvale) reported
Will try again tonight! NBN issues all day but it's back!
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Col Smith
(@Dangerman_2) reported
Got the NBN help desk scam today. He told me my internet was slower than what I was paying for. Asked how fast it was and he said 100-150Mbs. I said "Great! I'm only paying for 50Mbs" and he hung up.
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Scomo’s Cow 🐀
(@Scomo_cow) reported
@ozziewiltshire Too bad I’m having trouble reading this tweet because the NBN is so slow. I wander who ****** that up for who? 😮
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Deane Mitchell
(@deanemitch) reported
@MrKRudd The media monopoly is bad enough, but he seems to have been instrumental in influencing the LNP to deliver us a 2nd world NBN....to save the outdated pay tv network.....instead of the original FTTP we thought we'd get
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Carla
(@sullivansims) reported
@NBN_Australia That was the first thing I did. All it says is an "unplanned incident is affecting the network". Others in my area are having the same thing. Pretty frustrating to be given no further info, after three hours of downtime.
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Craig Gadsden
(@dodgie4853) reported
@AlexMacL0ve @SP_10 The fact you pulled out only one part of the conversation shows you only pick and choose what suits you. Forget the fact I agreed with poor spending on Subs and NBN. I call out all poor spending. YOU must not care about the waste of tax payers money. Fed and state.
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TPG
(@TPG_Telecom) reported
@mumsy_sue Thanks for sending out your details. Please edit your post to protect your TPG account. Are your devices not able to detect TPG wifi network? Can you also let me know the light status of your modem and NBN device? -Jhoey
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nbn™ Australia
(@NBN_Australia) reported
@squirrel226 Hi Dave, these calls can be pretty annoying. Please be aware that nbn will never call and ask to access your computer or advise you that you’re going to be disconnected. 1/2
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Leigh Jones
(@leighjones0212) reported
Home NBN gone down , not ideal #fark
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Samizdat
(@AussieSamizdat) reported
@SHamiltonian (put more clearly: if your mobile data was capped like your NBN is, this comparison would fail)
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i_am_d3monic666
(@d3monic666) reported
@PeterDenning @wwos It’s cause I’m in temp accomodation I’m noticing the difference is massive, it’s so slow with nbn, like they go 20 seconds without saying a word, @philgould15 throws in what he had for dinner last night just to fill the gaps