NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (76%)
- Wi-fi (10%)
- Total Blackout (6%)
- E-mail (5%)
- Phone (2%)
- TV (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Hobart, Sydney, Adelaide, Melbourne, Mildura, Toowoomba, Perth, Dubbo, Warragul, Windermere, Port Stephens, Long Forest, Arumpo, and Cairns.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Internet | 16 hours ago |
|
Brisbane
|
Internet | 1 day ago |
|
Hobart
|
Internet | 2 days ago |
|
Sydney
|
Internet | 2 days ago |
|
Adelaide
|
Internet | 2 days ago |
|
Adelaide
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Umai NUTTERS (@Umai_NUTTERS) reportedWas going to shock those who wondered why ive been offline for a month after the last internet issue and go New Financial Year New Stream, but alas the weather decided it was going to flood where the NBN lines run. I can download... just, upload is dreadful so RIP
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Garfield C. Reynolds (@GarfieldR1966) reported@NBN_Australia when are you going to fix internet connectivity in St Ives. At least two weeks of regular dropouts and slow service and it just keeps getting worse
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FML (@jshster) reported@PieNorthern I haven't had a problem in ages... since we upgraded to NBN high speed. Hate to say it but it might be a tech problem. Although I do get it!
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rose saltman (@Napoleonspiano) reported@NBN_Australia @therealjme5h Yes, but how long will I be without service? 3 hours and counting.
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anthony, underclass prole cat, edwards (@anthony45052793) reported@KymRob25112 compared to NBN setup, book installer, wait two weeks, installer fails to show, rebook, wait another two weeks, installer shows up, signal has to be bounced of barn roof, then wait another 4 weeks for NBN co to process it. so two months for nbn vs two hours for starlink.
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Ferrousoxide (@Ferrousoxi29174) reported@lesstenny Terdbull is full of ****. Just look at the failure of the NBN and Snowy Hydro 2.0.
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Robert Wilson (@RobertW51136192) reported@Slav636 @ianclarkeAU True, but I lived in outer Melbourne all my adult life and we always had awful and expensive internet. I’ve moved even further out now, trying to escape people, and the NBN is life changing. Whether city people should be subsidizing us is a fair debate though
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Wobb & Ro-Ro 🔞 are currently Quack-tastic!! (@WobbandRoRo) reportedMAYBE WHEN WE WAKE UP, WHATEVER ******** IS WRONG WITH VODAFONE AUSTRALIA AND THE NBN WILL STOP SCREWING WITH OUR NET, BECAUSE I SURE AM COMPLAINING ABOUT THIS TO THE BILL PEOPLE AND DEMANDING A DISCOUNT BRO!!!!
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KR (@keenkellie1) reported@FinancialReview Seriously just take the last two major projects snowy 2.0 and nbn you get cost blow outs, inefficiency and poor returns, instead of your retirement money compounding at 7-10% in the best companies on earth what could go wrong
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faithlessnomad (@Faithlessnomad3) reported@Ryandally08 @socratesccost Yesss … you get $5.00 a week back off what the government has already stolen off you. Billions in waste and fraud in the NetZero program. Billions frittered away at the NBN. Billions pissed up against the wall on Victoria’s ‘Big Build’. Billions lost in NDIS fraud. Billions wasted on the Inland Rail. Billions down the drain on Snowy 2.0. Billions siphoned off to unions on Sydney roads projects. But hey … five bucks a week. You gotta thank Albo for that. Vote Labor last … Australia 🇦🇺 first 🧡
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fuzzylicious007 🇦🇺🩷🦄🦩🌸⭐️ (@fuzzylicious007) reported@senatorbabet Especially because most of it is wasted on unbelievably stupid **** like fraud, foreign aid, renewables crap, not to mention the billions wasted on the NBN & the submarines🤬. As much as I hate John Howard buying votes with **** like the baby bonus, at least we had a surplus then
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BethinCanberra (@ElbK19) reported@Thejimpenman Yet the business minded LNP… $2.4B on #Robodebt $5.5B to cancel the French submarine contract $50B the NOT NATIONAL NBN + 20B more thx directly to Mr Abbott $254B for LNP stage 3 taxcuts over 10yrs - stopped by Labor. Oh wait, is that ur actual beef? Missed out?
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Cdbrown (@BrowntownBrew) reported@pigways @Batman2242 What? Fttn was cheap to install but severely limits revenue and has a massive maintenance costs which means it can never make a return on the investment. It's why #nbn convinced LNP to provide additional funding and begin the free upgrade to fttp.
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Con! (@c0n_AU) reported@BeauGiles Typically, no. For the cost of a backup device/SIM/NBN or even Starlink, it would pay for itself in an hour of an outage like this!
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Pete (@Travellingtooks) reported@ArkinBarkin @Ryandally08 They hire their mates, ex Labor poles, retired bureaucrats as consultants eg NBN, NDIS, Telstra, etc costs and salaries go up while service fails.
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Michael Grant (@Amunous) reported@real_joshkent @VoteLewko @Starlink What nbn are you on? There are many different versions so you can’t just say nbn is bad across the board.
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1inover1000areFactual (@RogerWi42848146) reported@WhosFibbing Serious outages occurred under the LNP, including failures that blocked Triple Zero, crippled mobile networks, and shut down parts of the NBN. Some were longer, larger, or more dangerous than the recent Telstra event. So please do carry on.
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Rolly polly (@Rolly50Hundred) reported@B_e_n_n_y @r0ck3t23 It’s already obsolete. If you have decent 5G it’s light years ahead of NBN. Most cities don’t have proper 5G though. They think they do but it’s awful pretty much everywhere except Gold Coast.
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Deevitha (@Deevitha_) reportedFinally bit the bullet and got Starlink installed. Highly impressed, the speed and stability runs everything beautifully. We haven’t had a single circle of death anywhere. No more dealing with the shortfalls of NBN lines, poor workmanship and dodgy patchwork repairs. In our exit survey from the old company I let them know the reason for leaving was the poor service the NBN infrastructure can provide, and now that customers have another choice we aren’t limited by the failing system. Highly recommend the switch if you have been considering it.
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Nathan 1974 (@Natho369) reported@VoteLewko @Starlink I have a fixed and a mobile Starlink and neither have let me down, the NBN & our mobile phone network on the other hand is the opposite.
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Powell's Other Glasses (Ausnotes) 🌸 (@ausnotes) reported@88888sAccount Best to wait till Telstra or the NBN is down again and then really rub it in the face.
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Sista Cate Ruth ♿ (@SistaRuthDOPD) reportedOur NBN is on the fritz so our ISP has thrown us back to 4G. My med prescriptions have somehow been ballsed up. The $160 monitor we had to get for our cat isn't working. It never ends. Why is it so hard? And I wonder, why can't anyone just do their jobs competently any more?
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Lucidyn (@TheLucidyn) reported@UrbanHubbard @Batman2242 Turnbull botched it. The original fibre and fixed wireless sections of the NBN were worth doing. Switching to Fibre to the Curb was an expensive mistake that has already needed replacing in most areas. This isn’t a left/right issue, and that’s not my point anyway. You missed the core of my post. The NBN was and still is a good idea. It just needed far better design than the “back of a napkin” version under Rudd, and Turnbull shouldn’t have messed around with the plan the way he did. I worked with people who installed the cabnets during the transition and saw exactly what changed inside them. With over 20 years in the IT industry, I know what I’m looking at. My actual point is that comparing the NBN to Starlink is unfair. It’s like comparing the entire fixed telephone network to mobile phones in the 1990s. Mobiles were revolutionary, but they didn’t replace the fixed network they complemented it.
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Cdbrown (@BrowntownBrew) reported@Batman2242 @JMarshall63666 That's just a stupid old lie. The concept was determined by an independent cost benefit analysis which determined upgrading to fibre provided the best benefit for the cost based on existing and concept tech. Libs destroyed the plan and the economics of the #nbn
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Garfield C. Reynolds (@GarfieldR1966) reported@NBN_Australia I reported to my isp and all they can do is pass on to me the information that NBN gives them. That there’s a known issue and that a technician was sent out. But so far no estimate on when network will be restored.
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purana (@purana) reported@AussieWirraway Lucky you, can't even get my mum onto FTTN because of terrible network management by NBN co. They transitioned the street, but didn't think to keep capacity on FTTN for residents in units who cant get anything else..
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Not for you (@bcg1976) reported@BilsonhBilson The public can buy it if they want. It's a public company. I wouldn't with starlink cellular about tk come online. Just like I wouldn't have bought it's copper network off it for the NBN. How has that public turkey worked out?
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Michael🧙 (@mich___l) reported@VoteLewko @2GB873 Starlink is great if you're mobile, but you never want to use it to replace the nbn residential connections. The speeds and latency you get from a fttn/fttp connection are leagues better.
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Boxy (@BoxofPies80) reported@Telstra NBN down for second time in two weeks……
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Dane Trethowan (@grtdane) reported@TimLooker @ABCaustralia I knew our communications system was down the tube with no stopping it when NBN bought the Copper Wire Network from Telstra and start decommissioning it, we should have had our Copper Network (which served us well) continue to do so along side Fibre etc.