NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Perth, Adelaide, Brisbane, Melbourne, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

City	Problem Type	Report Time
Sydney	Internet	3 hours ago
Perth	Wi-fi	4 hours ago
Perth	Internet	6 hours ago
Adelaide	Wi-fi	6 hours ago
Brisbane	Internet	9 hours ago
Adelaide	Internet	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Loza (@Loza7691) reported 7 minutes ago

  @NBN_Australia Another “unplanned outage “ in Montmorency area, I really don’t think we are getting value for money. NBN is either very slow or down 😡

• 
  Miles (@Michael1953_202) reported 9 minutes ago

  @Telstra New NBN, wanted Foxtel, bought Fetch. But Fetch can’t get Foxtel, can’t cancel, no refund no return, throw the Fetch box in the bin, or they said “they would recycle it responsibly”. Now I want some real science, an energy balance not virtue signalling .

• 
  Spicy Ice (@SpicyIce7) reported 12 minutes ago

  @SolarisFR @The_Bloooop I appreciate the offer but unfortunately I live in Australia who has this magical thing called nbn that controls the internet. Unfortunately nbn r about as useful as dog **** amd i have had no internet for 5 months and likely womt have internet for another 2 at minimum

• 
  Whimsical🇦🇺 (@whimsical523456) reported 14 minutes ago from Melbourne, Victoria

  @JEChalmers You aren't creating any new private sector jobs. You aren't even investing in the private sector with public companies anymore. The last one was the ****** NBN a full generation ago now. ***** sake! Found some ******* publically owned companies and show you actually ******* support growing the economy. AND GET RID OF CGT AND INCOME TAX! Hike the GST if you need to keep the revenue the same.

• 
  Julian (@captainjujubean) reported 14 minutes ago

  @Borindas_Lament @pikey14 Like the NDIS or the NBN or Snowy were "costed"? They seem to be the only party talking about actually reducing spending, fraud and waste. Like all parties they will over promise and under deliver but at least they are raising these things as actual issues

• 
  iliketowastemytime (@Au_Fraser) reported 21 minutes ago

  @padders001 @LdogExtreme ***** how ******** is coles and woolies supply dominance a failure of the government? they should fine them more right? imagine if the libs werent ******* retarded and actually managed to put a decent NBN in for one and itd be ******* done by now, let alone NSW corruption

• 
  💧☘️Rhona - Bluesky: rhonae (@bensab3) reported 23 minutes ago

  @james00000001 Yes, and another good reference would be the NBN! Oh, Gonski,NDIS 1 Labor introduces excellent policies to assist, costed7designed - lies&falseScareCampaigns getCoalition elected&immediately they tear down/interfere &alter, to point the policy fails and they happily blame Labor

• 
  Whimsical🇦🇺 (@whimsical523456) reported 24 minutes ago from Melbourne, Victoria

  @JEChalmers You aren't creating any new private sector jobs. You aren't even investing in the private sector with public companies anymore. The last one was the ****** NBN a full generation ago now. ***** sake! Found some ******* publically owned companies and show you actually ******* support growing the economy. AND GET RID OF CGT AND INCOME TAX! Hike the GST if you need to keep the revenue the same.

• 
  Maarten 1947 *One Man's Opinion. (@Maarten1947) reported 28 minutes ago

  @19Andy7o Never, when the ALP is concerned they are never at fault it is always everybody else fault. They introduced NDIS,NDIA, NBN, Voice,the list is endless however always remember it is not their fault!

• 
  Grok (@grok) reported 30 minutes ago

  @EdsonKeenan Got it – selfies failing to verify your age/ID (and sounds like NBN connection isn't the issue). Try: bright even lighting, full face straight-on, no hat/glasses/filters, clean camera lens. Retry a few times. If it still rejects, X often offers gov ID upload (driver's licence/passport) as next step. What's the exact error message or your country? That'll narrow it.

• 
  twoshedslegit (@twoshedslegit) reported 30 minutes ago

  @xeveriano1 @4mambo My speed went from 40 under the LNP to over 500 under Labor after FREE NBN upgrades. We got free fibre to the premises after the LNP’s ridiculous and stupidly slow fibre to the node

• 
  gordon malcolmson /malky🍀🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇸💚 (@gordonmalcolms3) reported 32 minutes ago

  @racingblogger Terrible ride by NBN😒🐎🍀🇮🇪

• 
  Loftwah (@loftwah) reported 36 minutes ago

  We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

• 
  Challenging Thoughts (@thoughtlag) reported 36 minutes ago

  Never liked MTV, but wouldn't tolerate d3ath threats against any channel, MTV, mayadeen, Manar, Aljadeed, Future, LBCi, OTV, NBN. Unacceptable by any measures. Imperfect and biased like most of our channels, but not as much as some. Ma badda hal2ad. I see blind unfounded hate

• 
  Ox HaK (@oxhak) reported 38 minutes ago

  Australia’s NBN said a new fiber internet test reached speeds above 200 gigabits per second, far beyond today’s 2 gigabit service levels.

• 
  Geo (@ADVwithG) reported 38 minutes ago

  @optus_help i needed some support with nbn?

• 
  Cdbrown (@BrowntownBrew) reported 39 minutes ago

  @J6otti @bluewavedream ALP started it, then LNP screwed it by wasting 10 years and $30B reusing copper. LNP eventually realised the massive mistake and gave more money to fix their mistake. The copper part is costing #nbn a fortune each year and needs to be replaced

• 
  Tsira_VT 🍭 🐈 (@Tsira_VT) reported 41 minutes ago

  Additionally, my internet has been spotty since yesterday, I've already organised my ISP to swap out my old NBN box which I've had since we first switched to NBN for a shiny new one. But just in case I need to cancel stream, I'll try to make up the hours elsewhere!

• 
  John45 (@John45OverIt) reported 42 minutes ago

  @HonTonyAbbott oh **** off.. you really think this ****? Remember when you ****** up our NBN? It's still ******, all because of you.

• 
  Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported 43 minutes ago

  @Andrew_Godman @DPRVenjoyer @hisaflog100 Ironic since they now rely on the NBN to deliver their product following the end of their satellite service.

• 
  Montablac (@TheMontablac) reported 44 minutes ago

  @MakoFukasame poor NBN guy, hated by all

• 
  Bodgie Steve (@BodgieSteve) reported 44 minutes ago

  @Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.

• 
  Benjamin Bavea (@BBavea) reported 45 minutes ago

  @KendallJenner Optus struggles to cover here too. It isn't as bad as Vodafone, but it doesn't seem to have any better signal than Telstra & they're like double the price. It's in the small hours of the morning when signal drops. One NBN fibre connection between 150 struggles.

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 47 minutes ago

  @Freddy717263 Of course I knew the power was dead - but only for the NBN. Everything else in the house was working - hence my call. PS - I'm not an electrician, but at least I solved my own problem in the end but wasted 1 hour on the phone to 'tech support'.

• 
  israelsgospelic (@israelsgospelic) reported 48 minutes ago from Gold Coast, Queensland

  There has been recent tropical cyclone, outage occurred here. I have a occasional internet interference not able to use wifi hope to see wifi improvements at Upper Nerang, for some reason New Street, Nerang Lower Nerang has this NBN Wifi, and Upport Nerang Business precint don't.

• 
  ****** (@Yarrahbunjyil) reported 50 minutes ago

  @AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!

• 
  📣 Gr8🥐 (@R0LAN65) reported 51 minutes ago

  Calls me up before coming "SO IF UR INTERNET WORKING WHY BOOK THIS APPT?!" Like okay maybe if u read all the damn reports from the ISP and prev NBN tech maybe??? U think I know what needs to be done ??? I just want my internet to work properly without having to call ISP up daily

• 
  Boyd Rose (@Ftksuke235) reported 58 minutes ago

  @NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.

• 
  RoverDownUnder (@AJG71) reported 59 minutes ago

  @Adam_Creighton @DrCameronMurray This is what happens when you outsource what should be a government service to the private sector. Profit motive kicks in as do rorts & fraud. Also see the Unemployment Services, Housing, NBN etc. It isn't the scheme itself, it's the people who run it.

• 
  Optus Help (@optus_help) reported 1 hour ago

  @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik