NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Adelaide, Sydney, Perth, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul, Long Forest and Loch.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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William Lawrence Nuttall
(@willnut98) reported
@Optus issues with dropouts - Sydney 2763, NBN with FAST 5366 LTE. No issues with Console to modem connectivity. I have port forwarded. I have forced the modem to connect to 4G and there was minimal issues with this.
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Crippledinside
(@Crippledinside4) reported
@greensinspa @cheryl_kernot @crikey_news Turnbull is a total F&$k up! Nbn sàga, replaced as leader LIB and the worst contract agreement for Subs. Maybe revisit the Cayman Island documents, I think you will be sure to find a liar in that mix!
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riversofgold
(@riversofgold1) reported
@TurnbullMalcolm Turnbull list of boondoggle projects - Nbn, French subs, mdbp, snowy2.0, neg,…. Defending his awful career in public life bc no one else will! @BradfieldThe @RealMarkLatham
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Observa
(@ObservaThe) reported
@christianlexus from the mob who brought you the dumbed down NBN
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Disquieted Australian. Not sorry about Gladys.
(@Strongisgentle) reported
@randlight Especially like the No Signal on the monitor. Definitely Australian NBN performance there.
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Mark Skinner
(@MarkSki61330331) reported
@traynor_zac @barriecassidy The Coalition made this deal. If it's so bad, then they are responsible. How many billions wasted? And how many years? The Chinese must be killing themselves laughing. Oh, and if the Yanks trust this mob to honour any deal, then they should google...NBN, Robodebt, vax rollout..
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Miss Jelli 💫
(@MissJelli_) reported
@itsEmiloo @Aussie_BB Wireless nbn is a type of internet, There different types of nbn. you can still use Ethernet with wireless nbn. I was asking if you had wireless nbn cause ping issues are common with it. Especially if there is more then one person in the house using the internet.
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Gavan Wignall
(@gavanwignall) reported
@Telstra Hi Sean , problem with the NBN box on the house . Tech identified an isolator problem . Issue is it’s double story and the box is located under the eave on the top floor . Said he was going to report this in and they would have to find a way to get to it and replace .
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Sharon Reberger
(@SharonReberger) reported
@AnnastaciaMP letting you know @Telstra is now using COVID 19 for QLD as an excuse not to action a fault on the NBN service in karalee. (Telling us they will not attend for 14 days after initial appointment was for today & they didn’t show)
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The Weather Ferret
(@2017Ferret) reported
@GershwinLinda Had a few issues with the NBN last week Luckily the engineer sorted it out I just want fast internet Hope you get your internet sorted Linda ASAP 👍
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Jeremy Pretty
(@ExoEx) reported
@Optus whats happening with nbn been off since monday morning & yes it has been reported several time, nbn website says Optus outage be fixed by 7pm Monday 1st, go to optus webpage says under investigation, wtf happening no info anywhere!!!, really pathetic, live in 2206
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Valerie Therese ☕️ 🍪
(@ValerieTherese1) reported
5th day without @Optus NBN, the technician is here, he is trying to connect with their system, but the system is DOWN so he can't do anything. Awesome.
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Hayley
(@Hayley613539804) reported
@Telstra Hi, the Telstra website says that NBN Redcliffe, Qld might be down for several hours, just wondering if there is a reason behind the outage?
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Grem
(@AustGr3m) reported
@heart_explodes Yeah the NBN are it's own worst enemy with appointments, I think you can get reimbursed for taking time off for technicians who dont turn up on time, or are at least discussing it
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Jeremy Pretty
(@ExoEx) reported
Wtf is happening with nbn today been off & on (mostly off) website says fault is being diagnosed from 7am and nothing new, really not good for working from home pathetic cannot do anything without at least some answers.
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Steve, edu
(@Qld_Steve) reported
@kels_316 @weskrantz Never forget that the original NBN build had a 'Class Zero' classification for connection, which meant that fibre went near, but did not connect to, the house, but counted as a connected service for the press releases. This is a bit like that.
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Agnosticus
(@DoctorD_Oh) reported
@TPG_Telecom said they can provide #NBN to new address. A week later said NBN or other services not possible and asked me to cancel the contract. Now I am getting a cancellation fee. How is it my fault that #TPG website/@NBN_Australia data/records were incorrect/not up-to-date?
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james timothy fuss
(@JamesTFuss) reported
@Optus 5th day with nbn service down in Melbourne’s eastern suburbs and still no update as to what is happening…. This is becoming ridicules
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Malk 💉💉🤘😁🤘
(@Malk_AU) reported
The reset technique for the NBN box is also not working so I'm going to go out on a limb here and say that ther might just be a @NBN_Australia outage in my area... 🤬
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PHIL "Proles 'R' Us" BURN - Proudly Underclassy 😋
(@Cellmate101) reported
@owgreally @ElaineM11584892 Well if her"Radar"reception was provided by the #NBN,it's easy to understand how that didn't work!Tho,you'd have to admit,after listening to her prattle at ICAC,that there's a great career waiting for her at a Tech Support Call Centre",where they have NFI what's going on either!
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Rebus The Terrible ✳️ ✳️
(@Rebus0906) reported
If Mike Quigley had been allowed to finish the NBN perhaps more would have lived in the regions. Never forget it was Abbott and Turnbull who said 25mps was adequate for everyone. The market will eventually crash and $2M dumps will revert to their actual worth.
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Agnosticus
(@DoctorD_Oh) reported
@TPG_Telecom said they can provide #NBN to new address. Days later said new address couldn't be serviced & asked me to cancel contract. Now got a cancellation fee. #TPG/@NBN_Australia data/records were not up-to-date so I'm stuck with no #internet while WFH & a cancellation fee?
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Lyn
(@lyerst) reported
@Telstra Again...... so many NBN issues and finally resolved 14 October 21 - or so I thought. Emails have been restricted, so I called - again. Restricted due to non payment of a lousy $108.08 but that was removed. Emails to be reinstated in the next few hours..... Ugh
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Observa
(@ObservaThe) reported
@FinancialReview from the crowd that brought us the dumbed down NBN
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Hyacinth Bucket 64 JenRed
(@64Hyacinth) reported
1. @NBN_Australia, once again we in our neighbourhood are waiting for you to restore damage to our service (storm damage). This is a hardware matter and you kept us without a service for nearly 2 months after the storms in June You pass the buck on to the carrier services and
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N O X E R
(@Noxer_FN) reported
@JvanoFN nbn sucks mine just cuts out at random times and lags like in the most important times
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Adam
(@kels_316) reported
me: calls to change my NBN repair appointment dude: oh, NBN cancelled that appointment yesterday because they said its working me: interesting, its not working dude: they said it is.
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james timothy fuss
(@JamesTFuss) reported
@Optus @ExoEx See I’m not the only one with nbn issues clearly it is not on our end..
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Z_Actual
(@z_actual) reported
@AndrewM69120313 @dave_hand @Peter_Fitz The architect of the NBN disaster Turnbull did the deal and it was a very broken deal, fortunately there were ways out written into the contract. You dont have to blame the French, but our requirements have moved on since then
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Isaac Everall
(@isaac_everall) reported
@Optus Hey, having consistent drop-outs (12:00-2:00pm & 6:30pm-7:00pm) every day for the past couple of months. I’ve spoken to NBN tech support team at least five times and they haven’t been able to resolve the issue or even give me an idea as to why this could be happening.