NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Perth, Elizabeth, Baradine, Innisfail, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat and Camden West.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Wi-fi | |
| Brisbane |
Wi-fi | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Anton Korzunov
(@theKashey) reported
@Telstra What about addressing only the "Speed boost" part? I was a network engineer one upon a time. I understand how this works. We all know limits of the current infrastructure, especially NBN. Are some extra addons required to aid this crude reality?
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LNP = Liberal News Ltd Party
(@lyingnastyparty) reported
@BTDYKnow @marquelawyers Abbott was a lunatic. He used newscorp to bring down Labor government. Newscorp always had issue with NBN as it was threatening their profit margin in foxtel. He was repitative with his messaging and slogans. Morrison is a newscorp puppet who simply is despicable and incompetent
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TruthSeeker
(@VeritasEver) reported
@bymyers @MikeCarlton01 I'm still waiting for NBN in a rural area and have to use a dongle. I think downloading anything is too slow, but that's a different problem.
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𝙽𝚊𝚝𝚎 𝙲𝚘𝚌𝚑𝚛𝚊𝚗𝚎
(@natecochrane) reported
Hey, @Telstra, I know you don't want me to go but putting me on hold for 24 min (and counting) so I can disconnect a service the #NBN made redundant is a bit clingy and dependent, don't you feel? #telecommunications #CustomerExperience
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Yam, defo Yam.
(@rrogerramjet) reported
@telstra nbn support widget asked me to powercycle my modem... 30 seconds after I JUST TOLD HIM ID JUST DONE THAT. These people are fkn hopeless.
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Megan Richmond
(@GirlRicho) reported
@JTheprick Yup. But our NBN is down for 3 days! So I’m basically without any entertainment for another 48 hours! I got the house to myself today though yet spent most of it on here because I realised I’d have to pull out the record player if I wanted to crank some music!
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Jackie Ramsay
(@Witchaywoman) reported
@Optus You told us to install NBN. One day later We have no internet access. You blame NBN saying there is an outage. They say everything is fine yet the NBN modem isn’t working. Someone do something please! I have DM’d you (after online messaging with my details THREE TIMES)
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Oregano Jones, Lawperson.
(@OreganoJeauxns) reported
@rafaellacj @colwight That's definitely a mistake. At first instance, send your queries to NBN Co. If they can't help, contact the Governor-General.
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NickWilliams
(@N_Williams9000) reported
@Jo_Barnes I don't have NBN because the technician carelessly keeps missing their appointment. I'll be on the phone to the ombudsman again tomorrow. Sick of this ****.
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D Z L Black
(@l_datoo) reported
@SallyLawry Not to mention each time NBN 'Drops' out or slows down....
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Qeeko ✏️ (Commissions OPEN)
(@QueenQeeko) reported
@mpearce_perth @Optus Welp @Optus are sending a NBN technician tomorrow morning and adding 25GB of data to my phone service. I appreciate this response from them.
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Cin set pfizers to done
(@skyalin) reported
BuT nBn Not for most of us! Those of us with the worst existing services got skipped and continue to be excluded from the "rollout". I can't even *pay* to get it installed.
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Russell
(@russellofearth) reported
@Telstra Hoping you can help a friend of mine please. They tried to get NBN connected and it resulted in a neighbour getting their Internet disconnected and no one seems to be able to help. Any help would be much appreciated 🙏
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Yam, defo Yam.
(@rrogerramjet) reported
So eventually we restored 4G backup, in the middle of 'your nbn outage is resolved so you don't need the 4g now, goodbye' what!!? Reseated the sim and powercycled yet again. I'm still pretty sure they did something their end. And now 4g backup works..... at 0.1Mbps. Unusable.
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Ben Cheshire
(@BenCheshire) reported
@Optus @NBN_Australia Our service has been down to 0.2mb/s for around 10 days now, with a front-line worker living in the house. And 4G doesn't work at our house either...
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Ewor Sicarf
(@dartspluck74) reported
Why has my @Telstra 4g internet slowed down to 170kbps or less. I can’t accomplish anything with these speeds. It’s bad enough @NBN_Australia didn’t manage to connect us in June 2021 like they said. What is going on in 4520 telstra? Why is it so slow?
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Fiona Pearman
(@FionaPearman) reported
@NBN_Australia Still no resolution - now no internet for 9 days! Promised technician visits, escalation by provider. This is utterly hopeless @NBN #NBN
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Deena Rosalky
(@deestaros) reported
Service at @Optus at an all time low today. So far today, called to cancel my NBN. Instead they cancelled my 5G. Took over an hour to reinstate that. STILL on hold 2 hours later trying to cancel NBN. Puts my blood pressure up!
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Nigel James
(@njames) reported
It's pretty sad when 4g is more reliable than you NBN service from @TPG_Telecom
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Jo
(@Jo_Barnes) reported
Anyone else have trouble with #NBN. Seriously thinking about cancelling it. I dont see a point in paying for something that keeps cutting out all the time particularly when the price just went up.
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lucylocket
(@lucyloc72593422) reported
@yeahthevic In western Sydney it’s been rubbish for years last 3-4 weeks it’s pathetic .Optus wifi fails on nbn so mob ph kicks in then Optus tries to charge me for using up my mob ph data FAR OUT WE NEED A CHANGE OF GOV TO FIX THIS PONZY SCHEME I’m old enough to remember better service
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Maxime Aoustin
(@maxwell2022) reported
from
Sydney, State of New South Wales
@NBN_Australia keeps dropping, my neighbour reports the same issue. No outages on the NBN status page... Great!
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Glenn Kitson
(@GMKitson) reported
Turns out that 30-year-old copper which the LNP said was fine ... actually sucks when everybody is in lockdown, all trying to access the internet at once, because the LNP stuffed up the vaccine rollout. How can the LNP fail so bad at everything? #NBN #LNPfail #vaccinerollout
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Patrick Melville
(@pattymelvile) reported
There's now a stronger incentive to hold $TLS. If shares are bought back, this will boost EPS in the meantime which could lead to a further re-rate. If its 5G rollout continues to go well, it could move away from low-margin NBN reselling and bypass the fixed-line network entirely
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nbn™ Australia
(@NBN_Australia) reported
@mpearce_perth Hi Mark, sorry to hear you've been affected by an outage. Any information on nbn outages are communicated to providers, so that they can keep their customers updated. 1/2
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Estelle "Geneva the Kitty" Toulmin
(@Genevathekitty) reported
Booked and NBN Technician to come out on wednesday arvo to look at what the problem is with the net. So...until it gets fixed and running smoothly again, no streams for the rest of the week and for the future until further notice!
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Mohammad Makki
(@mohammad7175) reported
@NBN_Australia Thanks for this. There seems to be faults with the line which should be checked by NBN technician; seems to be after the lockdown! But I have been told I would never get the speed of 80Mbps or 90Mbps which i used to receive in the previous place and that’s because of the lines!
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Tony from Melbourne
(@TonyLisk) reported
@AlboMP @DonishaDuff Why worry what they do. Will you fix uni fees, rebuild local manufacturing, ensure privacy and freedom, and fix the NBN? Doubt it. Just keep complaining about oppression and filling positions by quota...
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Crowbar Jones 🐻
(@gomichild) reported
@DaveBngDave I can only guess that the nbn network was futzed around with and that made everything drop out and the main Google nest device didn’t feel like rejoining so just hid.
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Shaun Ratcliff
(@ShaunRatcliff) reported
if the @nbn does not work properly --- as it has not the past fortnight --- you have an obligation to provide another service. considering you offer plans with modems that provide a 4G backup, this is the least you could offer.