NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sydney, Melbourne, Rosalie Plains, Perth, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount, Gold Coast, Gawler and Cape Jervis.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
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| Brisbane |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Rhys Hughes
(@ZeroTide84) reported
@NBN_Australia Can you confirm if 4132 is in this? I've been down over a week. Optus says NBN fault.. I check outage pages for NBN and Optus and both claim no outages.
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Hemanth Konedala
(@HKonedala) reported
@NBN_Australia Can you advise whats happening with the power outage at Oxley 4075? The status has not changed since Monday 28th Feb with ‘Unexpected power outage’. Like me, many people rely on internet to be able to work from home. An ETA would help as we don’t have internet from 1 week.
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Cassandra Jones
(@cassie_jones555) reported
@JElliotMP @ScottMorrisonMP ‘Cause pollies the world over are useless?? Take the cash. Snipe at each other instead of asking the hard questions about what happens before things break. Why is nbn so removed form being a resilient network?? That would be a good one to start with.
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🏴☠️Carabao cup enjoyer
(@ICECOLDKOP) reported
using net on my laptop after using data from my phone as a personal hotspot. feel like a hacker. also nbn fix brisbane internet already man
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Julie Carter
(@sarvowin) reported
@NBN_Australia @PaulFletcherMP why is a critical link in the @NBN_Australia infrastructure located in a third party owned & operated site & in a flood plain? We have no comms from our network. #NSWFloods #LNPfail almost 80k customers affected. Who is the 3rd party?
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Slurqd︎
(@SlurqdFN) reported
@NBN_Australia @KrystalTheTired Nah shut ******** up and fix our ****
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Jacky Forrest
(@jackels1) reported
@Optus when is the nbn going to be fixed in St Clair NSW 2759? Nearly a week with spotty service, can only watch 5 minutes of shows before it stops working, frustrating
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Jacky Forrest
(@jackels1) reported
@Optus is there an end in site for the on and off again nbn service in St Clair NSW? Can't watch more than 5 minutes at a time then nothing, frustrating when you also pay for Netflix, Stan etc and can't use any of them, it's been happening for the past week
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Noonie | rA
(@NoonieFPS) reported
@AussieMenaceTTV Back up now!:) nbn man is coming out next week hopefully to fix it cutting out
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Steven McCarthy
(@underthingy) reported
@TPG_Telecom why has the nbn issue in Queensland been marked as resolved when the nbn is still down for thousands of people and the nbnco still says its down?
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The Eathen
(@TheEathen) reported
@itsjillgardner @yarrajewel We have had to use cash for the last week ,as the NBN is still down. We must fight the push for Totalitarianism to our last breath. Look at Canada.
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nbn™ Australia
(@NBN_Australia) reported
nbn is supporting two evacuation centres in Ballina Southern Cross School and Ballina Sport and Recreation Centre with a Sky Muster™ Truck and a satellite FlyAway Kit, which provides free Wi-Fi. A team will today move from Mullumbimby to Murwillumbah today to provide support.
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💧🕯Morpheus🦘
(@MorpheusBeing) reported
@northway_debbie Please keep us informed. I am sick of the slow nbn satellite speeds. I pay for 25/5, rarely get 5/1.
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Tim Smith
(@WildTimmeh) reported
@Telstra @NBN_Australia internet outage at 4152 (QLD) - internet dropped out completely, basic troubleshooting and resetting of hardware hasn't fixed it. Just letting you know.
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Matt Fairbrass
(@matt_d_rat) reported
@MyRepublicAU @NBN_Australia 16 hours later and there is still no internet, and still no reply from support. Can someone from support please contact me asap.
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Olga Morales
(@AstroGann33) reported
I have no internet. Storms have impacted the exchange in Eltham and NBN. Apparently heavy rain broke through the roof of the exchange and a fire started inside. Don’t know when I’ll be back fully online. Feel bad for all the local businesses.
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Whynotaye
(@LeahZBurgess) reported
I understand I live outside a main city but having ****** reception and internet bad the norm and then none at all during a natural disaster is just wrong. It’s 2022 for chrissake. NBN is a farce
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nbn™ Australia
(@NBN_Australia) reported
@wfmpower Hi Jash, we’re sorry to hear about your experience, it’s definitely not what we’d want for you. So that we can help get to the bottom of this, please contact your provider and request that they perform line testing to see if there are any issues with nbn’s infrastructure? 1/2
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Carlo Verzeletti
(@CarloVerzeletti) reported
@olegkutkov Yes thats my usual average speed here in central Victoria Australia. Sometimes can get up to 320MB/s and NBN are advertising to me that they can offer a superfast "up to" 90MB/s service I dont think I ever see Starlink going as slow as that Bahahahahaa
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nbn™ Australia
(@NBN_Australia) reported
The outages are primarily due to damage to nbn infrastructure and equipment, which require repair or replacement. nbn teams are working as fast as they can on repairs, but these are likely to go into next week.
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Ian Gil
(@Auflyer) reported
@NBN_Australia I would have thought there would be some redundancy built into the fibre network, Woodburn seems to be a single point of failure for a large area. Would love to see a network map.
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I don't know
(@ventopasha) reported
@figstuff maybe his NBN was down that day,, #AlboForPM
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PJay Bee 🏳️🌈💉💉💉
(@apeejaybee) reported
@JustJenKing @woolworths @Telstra No problem T bashing when it’s valid but you know it’s nbn now? Even if Telstra is your provider, they’re still getting communications from nbn.
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Hailey
(@naboothesharman) reported
@NBN_Australia Lol no they're not. My NBN wasn't damaged because of a flood, never got flooded, but NBN won't send a tech to my area because you've deemed it unsafe. TPG can't organise techs because the ticket is on hold by NBN. 9 days with no service....
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Neil Cameron ️🕯️💉💉
(@Option1) reported
@redruby17 I'm not so convinced they wouldn't have gone down as well. The wiring and switching is just as vulnerable as power and NBN.
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Paul Keato
(@KeatoPaul) reported
@JustJenKing @woolworths @Telstra Who says it's a Telstra Issue? It's more than likely an NBN issue as Telstra isn't the cable owner.
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Robert
(@RobMand_au) reported
@NBN_Australia @NBN_Australia let’s be serious here, if u really wanted a fix for 60000+ customers u would not wait to access a 3rd party site and would initiate a work around. Let’s be serious, when u access the site it could be damaged leading to further delays so implement an alternative now
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Scott Gamble
(@scott_gamble) reported
Shout out to the legends at @Aussie_BB who’ve kept customers affected by @NBN_Australia outage in the NSW Northern Rivers constantly updated via their app and email comms. Much appreciated customer service during very challenging times. #NSWfloods
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Daylight
(@4Cate) reported
@raywilton4 The nbn site said some base stations were owned by third parties so they have to negotiate to get to fix them wtf and then theyre under water anyway
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Raving Stark
(@RavingStark1) reported
@JohnRHewson @OldNick66 The breath-taking incompetence of the LNP in constructing a cheap&nasty electricity-reliant NBN which sees phones become useless whenever the power goes down!! An ongoing national safety & security risk courtesy of a government incapable of leading.