NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (9%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (2%)
• TV (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Arumpo, Perth, Brisbane, Adelaide, Cairns, Upper Caboollure, Hobart, Newcastle, Mackay, Kincumber, Ballarat, Rosalie Plains, and Townsville.

City	Problem Type	Report Time
Melbourne	Internet	10 hours ago
Sydney	Internet	14 hours ago
Arumpo	Internet	1 day ago
Perth	Wi-fi	1 day ago
Sydney	Internet	2 days ago
Sydney	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  nigel (@nigel15026948) reported 25 seconds ago

  @news_australian None stuffed NBN. Many farmers still have very little service, look at how much snowy 2 has and is continuing to cost.

• 
  💜𝕏 CharmsVic 𝕏 💜 (@CharmsYahoo) reported 2 minutes ago

  @scottjla @johannesmkx Uk hasn’t got as many isolated farms etc as Australia or US but I understand from friends there is similar higher speed internet access as Australia suffered with slow install of NBN and minimal systems Back in 2021/2 when Starlink was not providing many services in UK - govt removing authorisation would not have caused major outcry but the number of services today would cause huge outcry if authorisation were removed. Also mobile Starlink is very common now. The acceptance of authorisation is part of SPCX now and impact investors - technically I suspect uk govt can’t do anything other than order removal and whether the company has offices in uk will be relevant to service provision and funding for infringements Elon is VERY protective of children’s rights so expect him to express views on how this needs implementing. His stance against Starmer goes back to when he ed public prosecutor and didn’t protect children and girls against gangs.

• 
  purana (@purana) reported 2 minutes ago

  All I want from an RSP is suitable communication on why the service cannot be connected, and the timeframe in which the condition stopping it from being connected resolved. How hard is it to get decent feedback from the NBN co processes.

• 
  Ticcer 🇦🇺🇳🇿🇬🇧🇷🇺 (@Ticcer) reported 4 minutes ago

  @KatyKray73 Weirdly, Rudd's original NBN plan was way better... Fiber to the curb. Turncoat came in and said it was better to have a mix of technologies... as if incompatibility issues between different technologies never existed. It was idiotic! At the time, it was clear to me that he did that because he wanted to claim some of the expected glory of the network for himself, and to snub Labor.

• 
  Mustafa Jones (@mustafa__jones) reported 12 minutes ago

  @SkullSpeedDeal I called Optus support the other day. The Indian guy on the phone literally couldn’t speak coherent English, misunderstood 5G and NBN, and sounded like he was calling from a scam centre which he probably was. Got escalated to an Aussie girl, problem was immediately solved.

• 
  SydneyCityTV (@SydneyCityTV) reported 13 minutes ago

  A pity I didn't see how tonight's Dalts report played out on NBN News, would've been rather funny if Natasha Beyersdorf (who I think may have even worked alongside Kevin at Prime Tamworth, but I'm not 100% sure of that) made a "I think I've seen Kevin on another network" quip! 😜

• 
  Ash Rodrigues 🐯🏆 🏆 🏆 (@a_rodrodrigues) reported 19 minutes ago

  Hi, when is the service going to be restored in Seven Hills, QLD. It's been more than 24 hours and we havent heard what the issue is. @NBN_Australia

• 
  purana (@purana) reported 21 minutes ago

  Superloop is the 3rd RSP. Let's see if I can get more details out of them tomorrow on what path/route of the FTTN is a problem. NBN co seriously can't manage a raffle in a pub.

• 
  The Last Dragon (@TLDragon23) reported 21 minutes ago

  @DarrylKerrigan3 @thecoastguy Yeah, it's a losers game in Technology esp. for the Government because it is too slow and too far behind the curve They'll spend all this taxpayer money implementing something that will take too long and cost too much, then something else will be created that will blow it out of the water NBN < Starlink anyone?

• 
  Connor (@CAweir1993) reported 22 minutes ago

  NBN News getting shafted for Sydney news is not gunna go down well

• 
  P J Bird 😷 Vaxed 🎶 🌈 🇺🇦 🇯🇴 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@PJbird_01) reported 24 minutes ago

  @suzanne2222 Another LNP disaster just like the NBN has cost Aussies billions to fix

• 
  Funkdoctor (@Docsthename) reported 27 minutes ago

  I think Telstra is having relationship issues with NBN which is delaying my divorce with Telstra 😤

• 
  Saxon Nicholls (@saxonnicholls73) reported 30 minutes ago

  @TheKouk You retards are joking surely ? Government is an impediment not a support …. Seriously - Government has nothing to contribute - the world has changed for talented people - no need for University, no need for handouts, forget NBN - Starlink … list goes on

• 
  N8 (@nathane10422899) reported 32 minutes ago

  @NBN_Australia Your DM is a generic email with no actual solutions for our issue at The Valley Plaza Shopping Centre Half the tenants have no internet including centre management…what are you going to do to improve the business continuity for the shopping centre ?

• 
  Rob Janssen (@pe1chl) reported 34 minutes ago

  @eevblog @MichaelSmicqfw Really? I think that was only in the context of your NBN being down for a week... Starlink (or any satellite internet) really isn't useful in a city like Sydney, and when lots of people insist on using it there it will only get more and more expensive. It is for rural areas.

• 
  Aussie Christian🇦🇺🕎✝️ (@MAustraliaGA06) reported 34 minutes ago

  @RennickGBR My issue with point 3 is that for the last 2 decades, there hasn’t been one federal project that was delivered on time and on budget, every single infrastructure built blew the budget completely. So it’s just more spending. Snowy hydro, NBN, inland rail, hunter frigate etc

• 
  Quo Warranto (@warranto_q92963) reported 38 minutes ago

  Getting there. First time EVER since the NBN was put in by Raj and his mate...i now have a green transfer light as opposed to orange. Of course no one gave a **** there was a problem on the day. I do have some patch cables without a cat rating, so there is that. Baby steps.

• 
  𝑫𝒂𝒏𝒊𝒆𝒍 𝑺𝒄𝒐𝒕𝒕 𝑴𝒂𝒕𝒕𝒉𝒆𝒘𝒔 🇦🇺 (@DanielSMatthews) reported 38 minutes ago

  @eevblog I have both, NBN service stability is far less than Starlink's, so it is my backup. I could probably push traffic through both, did that with Telstra and Optus cable modems back in the day, but Starlink is so fast I haven't needed to bother.

• 
  Alan@7th両日 (@BasakaAU) reported 41 minutes ago

  Seems like NBN is back up after it went down yesterday morning, phew

• 
  Stonkin Days (@n0otherwaythere) reported 41 minutes ago

  @Starlink I’m one **** around on price from going over to NBN fixed wireless which has been rolled out in my area since I got Starlink. The chapping and changing is bullshit

• 
  Michael Millar (@mjmillar_1991) reported 41 minutes ago

  @tzk1810 100% there's some other kind of issue going on. I've been FTTN in a country town before and still able to pull 60 down. But if you really want good internet just drop NBN altogether and go Starlink. $75 100 down and nevwr skips a beat.

• 
  John the Baptist (@JohntheBapt1ser) reported 42 minutes ago

  @ruicharadrius This is the most retarded tweet I’ve ever seen. A) falsely thinks WiFi is “the internet” B) doesn’t realise Aussie mobile coverage is some of the best in the world C) NBN is good now. My guess is your WiFi router is crap or too small for your house

• 
  poruchan 💖🌸 | Artist Alley, Reservoir (@poruchan09) reported 44 minutes ago

  Restarting everything for pc and modem. NBN unstable right now. I’ll be getting food as well. Wait a moment!

• 
  Jordan Wardle (@JordanWardle5) reported 49 minutes ago

  @theinfradev @ruicharadrius I'm not revising history. The plan was fttp everywhere, with Telstra and optus copper being bought out to move them to the NBN. The copper was never going to be used for the NBN. Look at the Telstra definitive agreements from 2011.

• 
  Aldis Ozols 🇦🇺 Official Source (@ozols_aldis) reported 50 minutes ago

  @Hector_Herrick @Antiwoke7777 @OMGTheMess We had problems with our fibre-to-the curb NBN. their tech discovered that our old copper line was still connected to the exchange, and that was interfering with the copper line from the fibre to the house. Disconnected the old exchange line, and all was well.

• 
  GregM (@Gmeister67) reported 53 minutes ago

  @WSWanderingEels @ardmorelad Yep Aus govt also own the NBN network who mainly use the Telstra network, amongst other smaller players. Everyone gets a drink

• 
  Mel Palling (@MelPalling) reported 53 minutes ago

  @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

• 
  Tone (@T0ne_aus) reported 55 minutes ago

  @HardwareUnboxed Have you tried on wired NBN? It's actually not too bad. (Tested Fortnite on iPad with the Xbox thingy that my son was trying)

• 
  Gibbo (@DamnImDeadAgain) reported 56 minutes ago

  @news_australian No way he gave a sub par NBN service and every thing that he touches turns to crap

• 
  Darren Kearney - NEON2K ! NBA2K26 (@neon76) reported 56 minutes ago

  @AlboMP @DeltaGoodrem @JacintaAllanMP This is a great policy for people who have been sacked, or really from another state, with how it used to be, and have to somehow pay out the whole contract? And it's not really like that for NBN or mobile internet plans and it shouldn't be like that for private rentals either, and I've maybe g9t a red flag for renting? because this has happened to me, even though I pa8d up until I left and had a dog in the shared backyard, after I had started to rent with the real estate agent, and it should then void the contract of the rental, anyway, if I was upset with the dog being in the shared backyard. And they really wanted the full contract of the rental paid out? and even with all what I've said, it be's like to be a red flag maybe for me, for possible future rentals? and I think it has a big negative, for a more secure, two year or more rental contract, which should be better, not worse, how the old rental laws, now, were. So, this is again, great Victorian Labour policies! and ones that will make do much of a difference to people, who would of been in so much of a problem, and not really realise it, with rental contracts, and it's all like kinda NBN internet plans, which is really how it should be, especially with how house prices have inflated that much anyway.