NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Sydney, Brisbane, Old Bar, Melbourne, Adelaide, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Wi-fi | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Avid Commentator 🇦🇺
(@AvidCommentator) reported
@NBN_Australia Yeah we've already done that. I waited at home for 3 out of the past 14 days for a technician who never showed, I was later told this was partially due to a strike. On Friday we were told 5 drop outs a day was acceptable & the internet hasn't worked at all since Friday night 1/
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Christine Dalton
(@Ninjacmd) reported
@Telstra No did trouble shooting on Friday and technician said I need NBN tech to attend m6 home, appointment made for Monday 8am to 12pm. They turn up today
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Lav Baj
(@lavosaurus) reported
my new apartment is eligible for NBN and after years of having awful internet with providers you’ve never heard of I am EXCITED for this
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Darryl J. Dixon
(@AsbestosStudy) reported
So the internet problem is sorted🍾 maybe when NBN update the towers, they also update the fixed wireless systems in the home... Ours wouldn't talk to the tower anymore and needed replacing 🤪🤔
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Captain Emz
(@CaptainEmz) reported
@hyp3rstrike @woohootattoo Oh I hear what you're saying except at this point it IS an NBN issue. The line from the pit to the house needs to be replaced as it's faulty as hell. The problem is we can't get to NBN without going thru TPG.
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🔴 LIVE🔴 Markyffekt
(@Markyffekt) reported
@Nexz_Live @NBN_Australia @AussieBroadband Ive been having this issue everyday for the past year I switched over to aussie because i thought it was tpg But its still happening They said nbn standards are so low that it has to be a big fault for them to consider it... I think im gunna call the TIOA
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Danielle 🌹
(@_d_rose_xo) reported
@WorldOfMarkyD I have NBN, just got it recently. It's not too bad, could be faster for streaming etc but it does the trick for uni work, which is good coz I'm still learning from home. I don't think my area has 5G either, don't think they've finished the roll out.
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Ian Smith
(@truther2011on) reported
@samanthamaiden @sallymcmanus came up with the ideal plan for Jobkeeper, but like Robodebt, NDIS, NBN, Medicare, Public service, franking credits etc. the LNP wrecking crew were turned loose on it to turn a profit for their GREEDY OVERFED DONORS & MATES & so destroyed the efficacy of the thing.
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M B
(@MBalia26) reported
@NBN_Australia, why will there be an outage in my area on Tuesday during business hours? The whole of Victoria is locked down and working from home. Isn't the timing just a little bit wrong? Zoom meetings chew up a lot of data. Not good enough... #nbn
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Alan Chalmers
(@bigal) reported
@philomglol @dlutzy I'm on an edge area and I don't actually get 5G , also because the tower is faulty. I only get 4G. On a bad day on 4G is still X 2 better than the best day I had with NBN at my place.
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Zoveria
(@Zoveria1) reported
@QU4RTZtv NBN yeah. The lady who lived in the house before we bought it never had internet so they need to install it
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Vee
(@tweeter_vee) reported
@AvidCommentator @NBN_Australia Having the same problem. Been without internet, phone and smart tv randomly since the 13th May with dropouts. 4 appointments with NBN & they have cancelled, not turned up, rescheduled or been delayed. I am trying to run a business &this is not good enough. @NBN_Australia
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Craig
(@Sutto2606) reported
@Aussie_BB NBN down in Queanbeyan?
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Dark Matter Zine
(@DarkMatterzine) reported
@Paulz20445090 @ricke1965 @bugwannostra Abbott killed Labor’s NBN as a favour to Murdoch for which Australia will be paying for decades bcos ****** internet kills businesses. Morrison is killing the ABC likewise; handed over ABC’s Asia to Murdoch contract. Imagine our emergency broadcast run by Murdoch. Ppl wud die
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Janni (partially refloated)
(@Notsobzi) reported
@Dr_Rob_Davis Ask Telstra to check your phone pit (and the next one along). Ours flooded every time after rainfall, massive problems, which eventually Telstra admitted was their problem to fix. Might need rewiring. All ok now for us now we’re on NBN.
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PlungerVax
(@plunger007) reported
from
Melbourne, State of Victoria
Any suggestions for NBN provider in inner nth Melbourne? @Optus 5G is fast ... when it works. Which is less and less. I've wasted dozens of hours & $$$ on this **** service which was dodgy from beginning. Think the Nokia modem is the problem. But support is almost non existent
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Vee
(@tweeter_vee) reported
@kimbakit Been without internet for 16 days and counting. NBN have not turned up for 4 appointments now. Trying to run a business and missing important zoom meetings. I just want the service I pay for. Still have no idea why the execs got bonuses. @NBN_Australia
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✫ mei
(@ignpotoroo) reported
**** you nbn actual dogshit internet I swear
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Chris Brooks
(@chrisbrooks2009) reported
@StanSportAU your tennis streaming is really bad. Tried 4 devices with my nbn and with 4g and nothing is streaming correctly. Must be your feed.
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WoohooTattoo_ (TheLadyStardust ⚡️)
(@woohootattoo) reported
@CaptainEmz @hyp3rstrike Classic fixed wired NBN issue. -__- Im sorry babe, stick it out. Youve done all you can. x
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Finnigans 💉天有道地有道人无道
(@Thefinnigans) reported
@TPG_Telecom I had some problem few days ago - where internet access was dropping in & out like a jojo. They sent an NBN Techie here yesterday. tested and sort out the problem. Today TPG called back to check, so far so good. Good service, can't complain.
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Avid Commentator 🇦🇺
(@AvidCommentator) reported
@NBN_Australia My housemate contacted the telecommunications ombudsman to make a formal complaint and we have spoken extensively to our case manager at our provider. Yet I'm still sitting here without internet burning through my limited 4G data just to do my job. 2/2
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sta.cee
(@awhominati) reported
Trying to listen to the guy from the same government who ruined the NBN talk about how they're ruining the vaccine rollout, but my damn internet keeps cutting out
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Markyffekt
(@Markyffekt) reported
@NBN_Australia Please i hope you can I am with aussie broadband And i have been having a bad packet loss issue for a long time But its been so hard for aussie to detect it Making me run ping tests everyday Between 7pm and 10pm my internet is non existence Even though the speed test say it fine
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⛧ HYP3R | Chaotic ********
(@hyp3rstrike) reported
@woohootattoo @CaptainEmz The blame doesn't always land squarely at NBN's feet, however. Retail providers are as much at the mercy as they are to blame for fault resolution delays, often because they're not keen to front the costs of incorrect callout fees and the like. Boy, do I have some stories...
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Christine Dalton
(@Ninjacmd) reported
@Telstra unhappy customer. No internet, Foxtel since Thursday- was expecting NBN technician Monday between 8am to 12pm. Technician calls today and says I am here, we are out. Now Telstra has closed my fault and says they cannot proceed. I need this fixed
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Alex McLeod
(@AlexMcleod8888) reported
@SandroDemaio To all involved in keeping us safe. Ignore the vile RW media & irresponsible RW pollies. Victorians are in awe of your hard work (and we know the NBN & Telstra are ****). You are all greatly appreciated.
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Nexz
(@Nexz_Live) reported
@Markyffekt @NBN_Australia @AussieBroadband They're usually very good, last time i had that issue i had to record it 3 times a day for a week and send it through to them to forward to NBN to work on it
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Russell Drysdale # IStandbyDan, Louise &Brittany
(@Russputin2) reported
@marquelawyers @Qldaah The most dangerous virus facing Australia, is the Murdoch/Palmer ,LNP puppet Junta. They have ruined or rorted everything from NBN, Climate repair, Health, the Economy, M/D Basin water , now Q Stations & the vax. Great managers, never have been, never will be. Deep in the red.
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Heath George
(@WDP_HeathGeorge) reported
@shmigel @RoseBJackson Jog on Pete. You asked for examples, she bothered to give them to you. Stop being a time waster. Privatization stinks up & down. If not for privatization of Telecom & the non-compete in the sale act we would have had fiber NBN in the early 2000s.