NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Adelaide, Perth, Brisbane, Melbourne, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
Wi-fi | |
| Sydney |
Wi-fi | |
| Perth |
||
| Brisbane |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Oz By Drone
(@ozbydrone) reported
So my regular provider is unable to re-activate my @NBN_Australia service after @Telstra "stole" the service from them. It is failing to migrate back. For my regular viewers, it is possible no live stream tomorrow. Thanks, Telstra.
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Superloop
(@superloopnet) reported
@ReneBrauwers @NBN_Australia Hi Rene, I have checked our outstanding outages at this current stage and Coogee 2034, NSW does not appear to be impacted. Please let me know if you have any further issues with your connection. - Matt.
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ginzasur
(@ginzasur) reported
Why Optus has so many trouble? My nbn internet has down every month.
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Ben X Wild
(@BenXWild) reported
@NBN_Australia Down again??? 4th since 8am yesterday. Breaking out the emergency tin cans and string.
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opinionated robo
(@opinionatedrobo) reported
@superloopnet Is there any outage in #Coogee 2034, NSW? No Internet connection since about an hour. Both #NBN as superloop indicates no issues detected! #downdetector shows some increased NBN issues
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
I was not able to call my isp last night because their lines were slammed however my ISP and NBN service was restored by 23:30. So after three outages we no closer to working out why my service is keeling over with some electromagnetic radiation around. NBN you chose the
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
technology to install to my premises. You own the service and are responsible for it. The original NBN was supposed to be FTTP so why should I pay to upgrade a service that no other country was installing at the time.
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Eternity
(@vEternity_) reported
anyone else in melbourne having issues with telstra nbn? ***** ******
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Nick king
(@NaskingKing) reported
@BiancaMinnie4 @ABCaustralia Sounds terrible. Can empathise. We’ve had quite a few in Qld the last few years. A few mths ago, lightning blew out our electrical goods. Went thru NBN. Then wind blew our fave bird attracting Grevillea tree down two weeks ago. Much rain last night. Scary times. Keep safe.
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🎃 mr-shatonyachest 🎃
(@shatonyachest) reported
well this has thrown a spanner in the works… my internet provider has “made some updates to the NBN in my area” to fix some issues (there was no issues a week ago) now my internet has turned into potato, with nothing loading and constant error codes 🥲
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Graham Bucknell
(@bortoelnino) reported
@superloopnet are you guys having an outage? NBN down in Frenchs Forest, and a mate in Dee Why is down too. Support phone line isn’t working either?
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@DodoAustralia @NBN_Australia One of your supervisors is going to call me in an hour, so we will discuss what happened. My problem is annoying and hard do diagnose, it is annoying because it is not constant. so other customers please take that into account when reading my post.
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Mavericks Mediocre Gaming
(@MavMGaming) reported
@superloopnet hey team any issues with NBN around merrylands/greystanes (NSW) had up and down connections. Restarting NBN and modem doesn't resolve it. It just comes back randomly.
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Optus
(@Optus) reported
@Pslavi @will_tosh03 Sorry to hear about your NBN connection issue. When I checked your area Brighton-le-sands NSW 2216 yes it says there is no fault reported. However we had few customers from NSW reported NBN not working after the storms. Kartik
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Linda Thackeray
(@Scribe31oz) reported
@Optus Hi Optus, my nbn modem is flashing red...is it an outage or the box?
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
my @NBN_Australia FTTN failed for the 3rd time in three weeks last night. My ISP went down first however I was able to reach my upstream gateway so I had a constant ping going to it and then lightning started in my area around 21:25 last night and then the pings timed out.
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Marc Cranage
(@marc_cran) reported
@NBN_Australia our NBN has been down since mid afternoon in Fitzroy North 3068. When is it going to be fixed? I have to work…
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Max
(@max_au) reported
@NBN_Australia yeah, I'm with @Aussie_BB so it went badly. Apparently they can't ship me a new modem, need to book a visit with NBN, the earliest is next Tuesday. I have a spare NTD which they refused to register to my service while I wait for a replacement. total #fail
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💜🦄💜 Days 💜🦄💜
(@LittleWitchDays) reported
@Telstra Same thing is happening in my area, says there’s no outage on the website but not only does my nbn not work but 4g barely works and dips into 3G.
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@DodoAustralia We needed to have the connection down so @NBN_Australia could run some line test to see why the service was failing. However we missed our opportunity and now have to wait for the service to fail again. I have spent hours on the phone to Dodo last night and this morning
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@DodoAustralia @NBN_Australia I am now waiting on the phone for one of your supervisors to be updated on the issue and give me some advice.
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Slave' Popovski ®
(@Pslavi) reported
@Optus @will_tosh03 Hi OPTUS The NBN is down in Brighton-le-sands 2216 after the storm but shows no problems in area on your service page.
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J
(@flammavis) reported
@TPG_Telecom Hi, I've experienced an issue with the supplied router and NBN connection box not turning on after the thunderstorm yesterday evening. I believe it is a hardware issue as these don't turn on when plugged into other outlets where other devices work fine.
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BlackHorde
(@BlackHorde44) reported
@MyRepublicAU HUGE NBN connection issues today??
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Max
(@max_au) reported
@Aussie_BB @NBN_Australia i removed the NTD from my property which I'm renovating, so it didn't get thrown away by the builder. it's a pity you can't let me use it on a temporary basis until the NBN engineer swaps out the broken one in 4 days time.
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@NickBarilla3 @NBN_Australia Actually we were better off before NBN in a natural emergency when power now can take down mobile and fixed line services
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
@NBN_Australia Thank you, this is a problem that IT people have nightmares about. That is the problem that occurs only every blue moon. This is where IT professionals earn their keep. Fixing a problem that is outside the box when all the rules are thrown out the window.
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Mavericks Mediocre Gaming
(@MavMGaming) reported
@superloopnet any issues with merrylands/greystanes area this morning. NBN showing green but appears I can't get IP from ISP (modem message) - restarted both modem, NBN
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Optus
(@Optus) reported
@Pslavi @will_tosh03 It seems NBN has not update their outage status page. We have already notified them so the best option would be to wait for them to fix it and update us. Apologies for the inconvenience. Kartik
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Optus
(@Optus) reported
@Scribe31oz Hi Linda, we are aware of an issue reported with NBN in some areas of NSW after the storms which is impacting some Optus customers. Our teams are working to have this resolved as soon as possible. Kartik