NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (73%)
- Total Blackout (11%)
- Wi-fi (11%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Melbourne, Perth, Sydney, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Internet | 1 hour ago |
|
Brisbane
|
Internet | 19 hours ago |
|
Melbourne
|
Wi-fi | 19 hours ago |
|
Perth
|
Internet | 20 hours ago |
|
Brisbane
|
Internet | 21 hours ago |
|
Adelaide
|
Internet | 22 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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JL90 (@Jlvl3890) reported@Glothrenite @BaxterPeterba @SBSNews I'm not against nuclear energy but now is just not the right time. Also it would be stupid to design and build fission plants when fusion has been making great strides in recent years. Building fission plants would be a waste of money equal to or greater than the LNP NBN hackjob.
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Lester DSouza (@Crass_Gutting) reportedEven when the mighty @NBN_Australia says there is an outage in my postcode, and no one in my suburb can use the internet, from any provider, @telstra says there is no problem (even when there is no internet on #Telstra #nbn) when I check their app. #Badass
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Ra San Fo (@TigerEwanKo) reported@NBN_Australia A simple reply won't fix anything. You just copied and pasted a reply template from your list. I don't think you even bother to make a follow-up on that unplanned outage. Your service replying to tweets does not add any value at all.
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Emilioooo (@Emilio84j) reportedBeen trying to find what’s beeping every 15 mins in my house and woke me up at stupid o’clock. Have turned off almost everything, now just worked out it’s the bloody NBN! 😴
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The Truth (@iSpeakTheTruthy) reported@haw_haw6 @fluffylucy @SkyNewsAust you know damn right the libs screwed up the NBN with connecting fibre to the old existing copper network. They gave us some of the slowest internet speeds in the world and the cost blew out because of lib incompetence.
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Revd Andrew Klein ( Chaplain) (@KleinRevd) reported@NBN_Australia Have had no internet since Monday. @Optus informs me that it's an #NBN issue, tried to ring your complaints line as it turns out that #NBN facilitated another service provider to disconnect me by mistake. #Optus puts it on you, and you do not answer calls. What next?
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Nik (@nikzav) reportedHey @NBN_Australia, there's been an ongoing "network degradation" in Bonnet Bay, NSW since Aug 2. Upload speeds are at 0, making the network unusable. Could you provide any updates? My ISP couldn't give any details.
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Jimallen1962 (@Jimallen19621) reportedAustralian median fixed broadband download speed was ranked 61st in the world this January. How is it that so much money has spent on the NBN for such a poor outcome.
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Robert Hudson (@manaz_d) reportedInteresting. @NBN_Australia sent me a survey to tell them about a recent fix to my service. A fix that wasn't made to a problem that didn't exist, by a tech who didn't attend premises. Tell me they're not starting to game the stats. "Look how many things we FIXED..."
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Pradox (@PradoxGamerAu) reportedSorry to do this last minute but I'm cancelling stream today. My internet has dropped out again with no help in sight from NBN co and I'm too drained physically and mentally to deal with it dropping out in tge middle of stream again
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doczim (@doczim) reported@Aussie_BB hey guys do you have connectivity issue in Tarragindi Queensland? No access here black NBN box only 2 lights
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Ra San Fo (@TigerEwanKo) reported@NBN_Australia FIX THE PENDLE HILL OUTAGE!!!!!!!!!!!!!!!!!!!!!!!!
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Brian (@GuardsMr) reported@Batman2242 At least they will have a much better service than with our NBN . I live 5 km from local town and when phone rings i have to run into my garden . Its been like that for 30 years . local . bank and doctors complain how slow NBN is .
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Joe💫 (@Joe36225724) reported@TurnbullMalcolm Bizarre NBN , for the poor gold standard for the rich. Mr 2 and half years prime minister.
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Richard Wright (@RichardKGrump) reported14 drops of rain and I lose the internet for an hour. Paul Fletcher, you are responsible. You too, TPG, and NBN. Fix the bloody thing!
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Trout (@pdoughman82) reportedHeya @superloopnet Very happy residential NBN customer here. Do your residential plans provide for a VOIP option? If so, what is the cost? I can supply the hardware and deal with setup provided you can supply the SIP credentials? I won't need to harass you for IT assistance.
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Carla (@sullivansims) reported@TPG_Telecom NBN site says there is an unplanned outage affecting my address. Can you supply any more info?
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King_Coyote (@MickPow58926197) reported@TurnbullMalcolm Hey Malcolm, can you help me with my NBN? Worse than dial up
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Lawrence Finn (@Hipcatprintery) reported@JulianAndrew63 @KAT180505 They privatised the only chance Australia had for a decent telephone network and they also trashed the NBN. Now they are out they whine about their work.
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Tina Bean (@tinofbeans) reported@JoeMonday42 @ChrisMinnsMP And yet there is so much evidence that privatisation doesn't work. Just look at our electricity system, the NBN, the Commonwealth Bank, our phone system, Qantas etc. The list goes on. The damage Privatisation has done is huge, you cite one example of cheques.
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Revd Andrew Klein ( Chaplain) (@KleinRevd) reported@NBN_Australia @Optus Following interaction with you via chat - I will be contacting not only my service provider, but the federal communications minister and other interested parties. Rest assured that I will be complaining about the attitude and incompetence displayed by #NBN.
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DingoBat_1 (@RobertBh11) reportedThere is only 1 thing all aussies can wish for is for @NBN_Australia to fix their ******* internet
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TPG (@TPG_Telecom) reported@TheoKyrillidis Hi Theo, we've tested your line and the service appears to be working within nbn parameters. So we can isolate the issue, may we know if you are using a wifi connection?
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Robert Hudson (@manaz_d) reported@moylecroft @NBN_Australia According to the NBN social media team, my "recent fix experience" was apparently a fault in February. I can't access the survey any more, but I'm pretty sure it didn't talk about anything anywhere near that long ago...
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Ra San Fo (@TigerEwanKo) reported@TPG_Telecom @Ocomeon Pendle Hill Outage is still unfinished! OMG!!! We don't deserved this. You and NBN suck!!!
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Mike Frazer (@MikeFrazer1) reported@NBN_Australia Thanks; further online research showed there was a planned outage in my area on Aug 23 12:00 - 6:00. It finished ahead of schedule.
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**** (@bunghole42) reported@TPG_Telecom NBN has dropped out in Wantirna in the past hour. No planned or unplanned issues listed. Several router resets have not been a solution. Please assist.
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Matthew Moyle-Croft (@moylecroft) reported@manaz_d @NBN_Australia They're unlikely to send me a survey "we turned your service off repeatedly over many days with no notice because we can't be arsed doing maintenance notices in advance but we'd like to make your service more expensive - see don't you like our SAU?"
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Samira Sarraf (@Samira_Sarraf) reportedSurprise! My #NBN is down again! Is like this every other week now. At least they are consistent.
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Uptownerd (@uptownerd) reportedI've moved from a house with fibre to the house to freaking fibre to the node and it SUCKS. Stupid NBN. Drops out half the time, pages sit there loading. Painful :(