NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Portarlington, Adelaide, Sydney, Melbourne, Perth, Gold Coast, Brisbane, Geelong, Thirlmere, Hobart, Newcastle, Colac, Canberra, Bowral and Riddell.
| City | Problem Type | Report Time |
|---|---|---|
 Portarlington |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Total Blackout | |
| Sydney |
Total Blackout | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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TomCos 🇺🇦🇦🇺
(@Cos2Tom) reported
@mightymouse1908 @catlenfell @BadMedicalTakes Yeah the NBN still sucks even after my booster..
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Deb Kemp
(@Debit67129531) reported
@deemadigan @Telstra This happens to us. They will be fixing something in the NBN. You literally just have to weight it out. Telstra never know. We also ask our local Facebook bulletin board. You will find it’s a street problem. Just hotspot from your phone.
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Brunno Cesar
(@BrunnoC24182204) reported
Blkl tbN nt nt nbn6k bb nbn ñ bk n n k. N nbttps://help.twitter.com/pt/using-twitter/twitter-circle n n n n n bk
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Zampakid
(@Zampakid) reported
@mvpmadsen Sadly yes... He claims that he's not harrassing me, but a while ago he asks for my phone number, pestering me to send him tapes containing NBN stuff giving out his damn home address. 🫥
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MyRepublicAU
(@MyRepublicAU) reported
We observed a backhaul outage effecting NBN POI Berkeley Vale, Gosford. We are currently investigating with the backhaul provider. No ETR is available at this stage.
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Sylvie
(@SylvieAlf) reported
@Gingobibble @TurnbullMalcolm I also thought Turnbull was a decent pollie but- behind his TV appeal,he did this: -as PM-Amended Austn media ownership bill resulting in ability for its monopolization. -Changed NBN to slow copper -Gave Non-Tendered GBRFound'n $448 Funds to a tiny LNP Donor who hadn't applied...
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TimLChan Ebooks - EbooksTim
(@EbooksTim) reported
Stupid NBN and a massive Korean tour group comes in to eat!
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The 'Cae 🇦🇺 🏳️⚧️
(@Lunacae18) reported
@sev_romero @NBN_Australia You're far from the only one, but we already know that. As does nbnco. You'd think they're owned by telstra, with how **** their customer support is. And how much they give you the run-around. ...and all the non-answers.
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Joel David Fleming
(@JoelDFleming) reported
@FOXTEL_Help is @Foxtel down again as it was a week ago. Only some Free To Air channels being received on my IQ5 box via NBN. Have restarted box, issue remains.
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@AnthonyIsMaroon@aus.social
(@AnthonysMaroon) reported
@KatePri14608408 A few months ago he was on NBN News saying with mask mandates in shops etc about 80% wear them compared to 5% without mandate. I swear the talking heads all tv stations have on are given the lines the network want them to read to keep their advertisers & government happy
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Giles Brunning
(@gilesbrunning) reported
@beourmate Can I just say that, between you and NBN, the monitoring is woeful. When my internet goes down or is degraded, I go check both NBN and mate outages. Inevitably, they say there’s nothing wrong. Then I get a message like this 🤬
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Djoran Keil
(@DjoranKeil) reported
@StewyMelbourne @abcnews Yeup. And this is BECAUSE Telstra has so much control over this sector. They stifle competition & regulation for their own benefit. Without Telstra, for instance, the NBN would've been far better but instead we're going to be paying them to use the copper network for decades.
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MsJayne *Wear a Mask*🐘
(@mssquiggs65) reported
@GailCCallaghan @Optus Not really keep telling me nbn has fixed the issue which is a lie
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@AnthonyIsMaroon@aus.social
(@AnthonysMaroon) reported
@KatePri14608408 A few months ago he was on NBN News saying with mask mandates in shops etc about 80% wear them compared to 5% with mandate. I swear the talking heads all tv stations have on are given the lines the network want them to read to keep their advertisers & government happy
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Brett Hood
(@brettscoast) reported
@deemadigan @rightfuture @Telstra Morning Dee your internet connection speed does seem very slow. As you have replaced both modem & booster that indicates a problem on their end. Are you receiving the NBN service or ADSL 2+,?. if NBN you should at minimum have 25mbps down/5mbps up.
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Matt Mason
(@MattM_RN) reported
@Dr_Polarbird @cathimon Would be something to consider, an online option as well. But that will probably casue the NBN to melt down.
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Gary Austin-Eames
(@Gary_AE) reported
@Telstra. Why did you cancel my appointment with @NBN_Australia then tell me to call them and find out why? Another 90 minutes wasted (total now 14 hours) trying to get my Internet to work.
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Kirichka
(@DiirtyCrimeGirl) reported
@Optus internet/NBN is down in the 3037 and 3038 areas, is there any work being done to resolve this issue?
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Josh
(@itshughesy) reported
@NBN_Australia @acktifate Because he hasn't already done that.. no-one is on ADSL by choice, the NBN is just that, a nearly broadband network you toolbags.
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Nelly Jane
(@NellyJa73255653) reported
@TurnbullMalcolm You had an opportunity to leave a decent legacy but you chose power & Aust got NBN = no bloody network you knew it was a dud & still promoted it how can you do that ?Sell crap you don’t believe in
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toi jon
(@toijon1) reported
@abcnews having three mobile towers is not working in OZ...........do it like the NBN was supposed to
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𝑴𝒔. 𝑫𝒊𝒏𝒈𝒐 🐶🐶 🇦🇺
(@ms_dingo) reported
@ShelldoHanson i think here it is illegal to park on the nature strip. we can't anyway. we have a main power pole there with street lights, nbn and all sorts of **** attached to it. it has a large guy wire sort of thing. so it takes up more room than just a pole
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Aussie Bloke
(@Ozbloke36) reported
@TurnbullMalcolm You ruined our country's hope for good NBN with your garage mixed model and FTTN crap. Should have been FTTP in all major cities end of story. Even that you managed to stuff up.
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Copperkid
(@57cruze) reported
@NBN_Australia Nbn in Australia is so slow compared to other countries, Singapore's WiFi at the airport is way faster than nbn in Australia...That's saying something.
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Josh
(@itshughesy) reported
@NBN_Australia Thanks April but this is as good as it gets, the NBN service is sub par.
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Fearless Friend
(@newcastleboyy) reported
@mssquiggs65 My NBN went down twice. Someone must have nudged a cable at the box. It appeared to be the same problem within a month and my brother told me NBN trucks had been working in the street. I wish they’d remember to reconnect the cables properly
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LordSoth
(@LordSoth123) reported
@TurnbullMalcolm Ah yes when the majority want one thing and someone tells them they don't need it. You've never suffered from that *cough #nbn *
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Andrew Cohen
(@TheLoudestVoice) reported
@NBN_Australia my ntd has failed (no power green light) as there is also a service outage my service call to replace the NTD go cancelled, can I get help to get a new NTD. I have called my ISP they can’t help til the are service outage gets resolved.
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Ray Kingston: Mallee Agitator
(@MalleeRay) reported
@chriswalsh008 @consettfarming @MMcCartneyAusAg I remember advocating for country towns to fire up about getting the best possible service they could when the NBN was being rolled out. Ie. fixed vs wireless vs satellite. Most people 😴. But one of the more tech savvy guys in Murtoa told me we'd never need more than 12mbps....
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AK
(@AKtech2021) reported
This @SBS @SBSOnDemand @FIFAWorldCup worldcup broadcast in 720p terrible quality. The broadcast should be in 4k in 2022 !!!!!!!!!!!! #nbn