NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 27: Problems at NBN
NBN is having issues since 06:40 PM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Perth, Connewarre, Mile Bridge, Sunshine Coast, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Melbourne |
||
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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💧Terry Ó Laoire 🚒
(@yabbietol) reported
@TeslaGong @elonmusk @teslaownersSV No just the outback,live 20km East of Australia’s Federal Parliament & have ADSL on 20 to 50 year old copper. Tried Government Satellite NBN which was a dismal failure. Looking forward to seeing what Starlink can provide, looks much better than very slow geostationary satellite?
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𝔽𝕜𝕟𝕆𝕨𝕖𝕟
(@owenmechs) reported
@cuhzeee @NBN_Australia jeez and i thought mine was bad
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cuzzy
(@cuhzeee) reported
nbn is the shittest company been on 5000ms for 2 weeks straight no one pays $80+ a month to have to resort to using their mobile data just so they can access the internet **** company n3k up @NBN_Australia
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𝔽𝕜𝕟𝕆𝕨𝕖𝕟
(@owenmechs) reported
@cuhzeee @NBN_Australia unlucky, im with telstra for like 100 a month and i get 80 down and 5 up
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Liam(l4entry-level SOC work), Threat Hungry
(@UpsidedownCanuk) reported
@Optus, any reports of outages in 2115? No NBN service since 1030
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Hank
(@hen_hank) reported
@TheSweatersOz @charlesfirth @chaser Personally I am not wedded to the idea of having FttH. I am tech agnostic,tho I do like both fibre and RF. Whatever is the most pragmatic solution that works well is fine for me. I would rather have a balance of Gov expenditure than an over capitalised NBN.
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MrDamianGibson
(@MrDamianGibson) reported
Is anyone elses #nbn down, I'm at five hours now, no update. In Glenroy. My phone connection is barely working as well. @AussieBroadband #melbourne
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Beendoon
(@theHibeez) reported
And @Telstra , what's the point of 4g back up when NBN is down if the 4g is down as well?
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LEVINS
(@levdawg) reported
@Telstra I’ve been trying to resolve an issue with my NBN box timing out for over a week. I’ve had to explain my problem to 10 different people over your support messaging service and it take hours to get a reply. This is ‘gold member support’. Is there a better way to get help?
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peter
(@PeterPreeve) reported
Living on the manly end of the northern beaches is fantastic unless you have fttc as every damn storm knocks out your NBN modem. However NBN ( No Bloody Network) don't want to talk to you the property owner suck eggs instead #belong #auspol
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Tay ✌🏾️✨
(@littletaysimo) reported
I ******* hate the nbn. like, cancelled my appointment but didn't even inform me?? and how was i supposed to know asking if i can reschedule would automatically cancel the apptmnt?! i'm missing a ******* funeral because i was told if i rescheduled, i wouldn't get nbn til july!
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YnB4ever
(@bjt0080) reported
@NBN_Australia Done that and supposedly they have put me in the premium plan now. Price jumps up in 90 days when trial ends. Think I will just go with mobile network as land line is too slow. Thanks for getting in contact, didn't expect that.
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WestInsufficientia
(@WInsufficientia) reported
@Lizzie17115 @SOteachme @MurdochLowy Some dumb ar*e thinks that is intelligent? Anyone can do that, I certainly can & possibly, even you!! So then, tell me, why did Turnbull wimp out & help sell out Australia's (NBN) for Murdoch. Turnbull inherited a lot of wealth & then worked for ***** Goldman Sachs (says a lot).
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Lavender Bear
(@LavenderBear18) reported
@NBN_Australia @Mondyboy Still no updates for the outage in Caulfield 10 hours later...and zero information available on your website
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Zeeshan Iqbal
(@z33shan_) reported
@NBN_Australia what is the ETA for the NBN issue to be resolved in seven hills
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Craig Thomler
(@craigthomler) reported
@EricssonAPAC Is this about why the NBN has done such a poor job?
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Cdbrown
(@BrowntownBrew) reported
@PaulFletcherMP @NBN_Australia How can you possibly claim it was delivered economically and efficiently? None of that is remotely true. Your gov has managed to deliver a hodge podge network that costs more to maintain and operate than any "savings" earned during the install. $Bs wasted
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Sam Kernot
(@samkernot) reported
@martincedes @NBN_Australia Telstra is useless and take weeks or months to fix issues... maybe. My record is 2 months with no service with Telstra. Change providers yesterday! @Aussie_BB is the way to go; fantastic service. And, uh, use a referral code 4961579 for $50 credit.
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Intermernet
(@Intermernet) reported
@chewxy Hi, as your internet is down, we thought we'd provide you with instructions on how to rectify the situation via the internet. NBN support.
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Piotr ElectraProtocol.com
(@PiotrElectraPr1) reported
@elonmusk Looking forward to being one of the first here in OZ - our 'NBN' (National Broadband Network) is a Joke..
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william p ******
(@willytinkle) reported
hey @ScottMorrisonMP. your govt's satellite NBN to regional areas is an overpriced lack of data disgrace. fix it!
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Hecco the Dolphin
(@SuperTaliaDX) reported
I swear the point of NBN speed tiers was to make it so that ISPs offered fewer different (and confusing) tiers of service. Now I’m seeing some ISPs advertising an “NBN Standard” service (which is a proper NBN tier), but then limiting it to a slower speed and making it cheaper?
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bern
(@burnbaby_1) reported
@NBN_Australia Again they didn’t show. Fifth appointment they didn’t attend. It’s beggars belief that they are competent. Our provider is having issues with NBN not communicating and committing to their appointments. We concede defeat and won’t have NBN. It’s disgusting service.
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Tay ✌🏾️✨
(@littletaysimo) reported
@AudreyandSadie oh god! that sucks. it's been a whole ordeal every step of trying to get nbn. 😒 and it's not any better once you have it??
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Nerdyant64
(@nerdyant64) reported
@BlazingVictini Is you internet rubbish too? (our NBN sucks here)
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The Westsider
(@WestsiderNews) reported
Of course my initial reaction was “battery – WTF?”, but after doing my own research it seems there is indeed a battery, but it only only backs up the NBN service in case of a power outage, (2/3)
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michiboi12
(@michiboi12) reported
@TPG_Telecom is there a problem woth your service? We got no NBN connection here at westmead?
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imluigifn
(@imluigifn) reported
@cuhzeee @NBN_Australia is NBN a company or a government **** idk
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Harpy
(@harpyd04) reported
Just signed up with @Pentanet_ISP NBN and will be getting rid of my current ISP. (Can’t wait) It’s a win / Win. Fast RELIABLE internet and I help a @PerthWildcats sponsor.
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Maclay Vince
(@MaclayVince) reported
@NBN_Australia My nbn down :( Rly....