NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (73%)
-
Wi-fi (11%)
-
Total Blackout (11%)
-
E-mail (3%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Adelaide, Sydney, Melbourne, Thirlmere, Perth, Hobart, Gold Coast, Newcastle, Colac, Canberra, Bowral, Riddell, Old Bar and Maclean.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Anthony
(@tonytone2017) reported
When your NBN has been down all day & you haven’t been able to watch any Armidale trots on the TV 😢 #grim
-
Optus
(@Optus) reported
@MichaelMapham Thanks for reaching out to us. Can you please direct message us to confirm if this is in regards to your Optus mobile or NBN internet service? Kartik
-
wal peters
(@WalPeters) reported
@BenFordhamLive He stuffed up our NBN internet (one of the slowest in developed countries) with huge cost blowout and slow rollout --- He hasn't got a good track except for making himself rich!
-
Kim Honan
(@kimhonan) reported
@jcjobau Oh good work. Despite asking, @telstra never credited me for the weeks either without service or slow speed during that time. For NBN. I wonder though how long they kept charging people whose homes were flooded, if they credited their accounts back for service unused.
-
Ant Esdaile
(@ant_esdaile) reported
@BenFordhamLive Every thing that idiot has had a hand in turned into a white elephant requiring a black budget to fix. Example; NBN roll-out, Murray Darling Irrigation water buy back. It's what happens when banisters hold the purse strings.
-
JDZL
(@JAYDZLE) reported
@NBN_Australia messages me 30mins before I have a live Zoom performance that they’re doing maintenance and the network will be down. Bloody useless!!!
-
bradT
(@tappo66) reported
@roobiefox Moved house 18mnths ago, the absolute worst NBN, @Telstra contacted almost weekly...crickets...eventually complained to TIO and falling now over themselves, sending out a tech..."Platinum" one no less...to fix a problem I supposedly don't have...we'll see if the tech turns up...
-
Luke Smith
(@logitantalus) reported
@NBN_Australia @Optus what is the status of the network outage in Northcote? Been unavailable most of today.
-
Shakna Israel
(@jimilne) reported
@Telstra Absolutely worth sending someone. However, the last three times that you've tried that, NBN have cancelled the tech. No modem upgrade has been discussed yet - because removing the modem from the equation doesn't fix the problem.
-
Dr David Perry
(@dwjperry) reported
@fictillius I am a little worried Starlink is inherently investor-subsidised and it will coming crashing down eventually... going back to NBN would be bad 😱
-
ShereeSF
(@ShereeSF1) reported
@BenFordhamLive Surprise. Another complete government fail with taxpayer money. Business case? NBN, CEFC, this and at State govt Wellcamp. They need to be held accountable for this utter contempt for taxpayer money. They’re supposed to be stewards not drunken sailors.
-
Alphie233
(@symo1962) reported
@NBN_Australia 26-02-2023 04:09:52PM nbn has requested a technician to attend the site and investigate further. 26-02-2023 12:05:57PM A local power outage is impacting the nbn network causing a loss of service to customers
-
Sophie the wonder dog
(@Sophiethewonde1) reported
@miwe666 @LJPatton @BenFordhamLive What is that, conceived on the back of a beer coaster btn kevie07 and Wayne Swan. All costs blow outs predicted then. Mate you need to grown up. In Sydney, 1 power pole supplies 500 residents, in country NSW 500 poles supply 1 resident. Rudd s NBN was never going to work.
-
thexboxlucio
(@thexboxlucio) reported
Optus won’t connect my NBN or cancel my NBN. Wtf am I even meant to do this is whack! No internet again 🫠🫠
-
Dimitri Karanasios
(@DimSimCard) reported
Anyone else having an internet outage with @TPG_Telecom - @NBN_Australia
-
EVL Dvno
(@DvnoVFX) reported
@VortexM_ yeh a guy from my service provider came and said theres a problem w the nbn box then an nbn guy comes says there's a problem w the service box, onto month 3 of no internet
-
Nadia Steyn
(@NadiaStain) reported
@DodoAustralia is there an outage in Wembley? nbn box is only getting the power light on.
-
Alphie233
(@symo1962) reported
@aDB @NBN_Australia Been down 7 hours Northcote today. Power outage - Ha as if
-
JamezPlayzGamez0
(@JamezPlayzGames) reported
@SlaveOfSuzumiya @SuperSJSonic According to Google the average speed in Australia is 791mbps (using NBN) I don't have NBN, so my speed is around 10mbps when downloading something through Steam or Xbox. It's really bad on Chrome though. 😭
-
Dee Hedge
(@HedgeDee) reported
@BenFordhamLive Almost as bad as the NBN debacle.
-
Casey Sugden
(@Caseyprotect) reported
Excuses galore, yet another day taken off work. Nbn executives are paid to deliver terrible service.
-
Bitten By Design
(@bittenbydesign) reported
@PaulRob11880584 @BenFordhamLive Or when Morrison announced his ‘fix’ for the NBN which literally took it back to original spec. Just two weeks before Murdoch announced his new digital news channel (what lucky timing right!)… not that the NBN was previously crippled for cable tv profits or anything!…
-
iiNet
(@iiNet) reported
@OliviaRadonich Hi Olivia, NBN has an outage in your area, caused by an outage in the power network that services their equipment. They've advised that once the power provider restores service, the connection should return.
-
Keef
(@keef0064) reported
@RositaDaz48 Strongly dislike Malcolm Turnbull, but his plan for the NBN was vastly better than Labor's gold plated solution of fibre to the premise for every home.
-
Shakna Israel
(@jimilne) reported
@Telstra No idea why ticket was on hold. NBN tech booked, again. We'll see if they cancel it, again.
-
TheRealOogieBoogieBush🌳
(@JamieRadford66) reported
@Torkium @Telstra Kogan mobile is definitely the cheapest if you wait for their deals. Have the young fella on a 365 day prepaid - 300gb unlimited calls & text & only paid $140. Also using Felix mobile for a modem as we don't have an nbn box. Unlimited data, calls & text for $35 pm. Works a treat
-
mit
(@mitdroid) reported
Hey @NBN_Australia you deliver NBN to @iiNet ? Can you update on 6 hour outage in 3070 please? Please any information....even a crumb ... Issue? What's happening? ETA for fix..... anything?
-
Casey Sugden
(@Caseyprotect) reported
Telstra complaint 52976038 @NBN_Australia @Telstra
-
Casey Sugden
(@Caseyprotect) reported
@NBN_Australia still awaiting your credit team to refund the double payment of installing nbn and I am@look for@compensation for the terrible service.
-
BIRRR
(@betterbushcomms) reported
@SnowyRVulpix @NBN_Australia Starlink dont have a fair use policy so heavy users of the network can impact everyone by creating congestion.