NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Melbourne, Brisbane, Sydney, Adelaide, Colac, Canberra, Bowral, Gold Coast, Riddell, Old Bar, Maclean, Launceston, Warragul and Long Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Total Blackout | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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nbn™ Australia
(@NBN_Australia) reported
@p_vasanth Hi Vasanth, we're sorry to hear that you are still experiencing issues with your service. As the ticket is being currently investigated, an updates will be made available directly to your service provider by the nbn support team. 1/2
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kofeyh
(@kofeyh) reported
@NewtonMark @NBN_Australia Ouch. The fttn connection here has gotten bored with working, and has decided to periodically just **** itself for no discernable reason. How good is mixed technology model?
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Steve K
(@nifmus) reported
@NBN_Australia This doesn’t help at all when the outage notification for my address just says “unplanned outage” with no timeframe of when it will be actioned or rectified. More information other than “check our website” would be appreciated.
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Ollie
(@OlliePCK) reported
**** BRO IMAGINE WORKING FOR THE NBN AND MAKING MY NET **** ABSOLUTE LOSERS
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@hexsteph @NBN_Australia They've been screwing up my upload speeds since the 12th, issue effecting bitrate too - significantly screwed up any momentum on growth I had going on Twitch. Proven by L2, NOC to be NBN issue & STILL want to send 2x tech out before escalating. 😭
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Nino Iaccarino
(@thcnunz) reported
@NBN_Australia Your silence here speaks volumes. How do we stop getting a tech out to do nothing and actually have infrastructure fix the root cause ? My livelihood depends on the NBN.
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BriiJay ⚡
(@BriiJayx) reported
@hexsteph @NBN_Australia @Vondle did this for me when I was having trouble at my old place getting my NBN associated with the property and hooked up. From memory my MP's office lodged a case on my behalf and I was given a specific case manager to work with. I hope this works out for you!!
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Lauren Martyn
(@laurenmartyn) reported
@NBN_Australia can you please help us NBN. Please! 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼It’s been a month since we asked to connect our new address.
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GangstaaP3nguin
(@GangstaSquadGa1) reported
@ThatProtoGuy Dude it’s so annoying, thank **** I have NBN now and it’s 5 mins off being done, if this was my old net I wouldn’t be playing until tomorrow night at the earliest for an update this big
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Mark Newton
(@NewtonMark) reported
@NBN_Australia Yep, for now. Your unexpected outage lasted more than an hour. (and it wasn't really unexpected - there was a nearby planned power outage, y'all just didn't send anyone a heads-up about the impact)
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Drew
(@dmeeze) reported
@NewtonMark @NBN_Australia Are you with @Aussie_BB ? If so their self service app to ping/reboot the NTD is excellent.
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Lauren Martyn
(@laurenmartyn) reported
@Telstra can you get me get my internet on. Or @NBN_Australia can you help me please
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Steve Sammartino
(@sammartino) reported
@liubinskas NBN can never float - possible expansion of where they are allowed to play - ie 5G - then merge with Telstra... We should never have privatised ICT infrastructure IMO - it's a natural monopoly
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MerleMc
(@MerleMc1) reported
@pencilportrait3 Oh yes! I covered that too - it was the slow NBN that got me started. I am hoping that he will pay a little more attention to Canberra's tricks in future
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Nick
(@nick_malham) reported
@liubinskas Telcos already starting to try to cut out NBN as the margins are so small and they have no control over the experience. 5G will be way more prevalent once fully rolled out and x5 faster
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Rossco65
(@rossco65) reported
@NBN_Australia Done the line test, NBN & Telstra - told by both we have a poor line. Since November it cuts out completely when it rains. Called Telstra, they said Call NBN. Call NBN, recording says call ISP. I lodged a `damage to node' form. Nothing. Can't find way on website to lodge fault.
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NightKhaos
(@nightkhaos) reported
@AussieBroadband @NBN_Australia I think you and I have a different definition of "scheduled". Scheduled does not mean "started 20 minutes ago and now we're notifying you". Please fix your terminology. :) P.S. Still have Internet, I hope it stays that way.
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NightKhaos
(@nightkhaos) reported
@Aussie_BB @NBN_Australia I think you and I have a different definition of "scheduled". Scheduled does not mean "started 20 minutes ago and now we're notifying you". Please fix your terminology. :) P.S. Still have Internet, I hope it stays that way.
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Rossco65
(@rossco65) reported
@NBN_Australia Frankly I'm sick of you both. As are neighbours. One can get nothing at all so I'm lucky to get something. A technician has inspected the node and says its a mess but not his job to fix it. Are you beginning to understand our frustration & why #Starlink will be our only option?
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Andy Yap
(@andyyapwh) reported
@TPG_Telecom The escalation to the NBN management only occurred after a heated conversation with your engineering support. This should already been done on day two rather than waiting for 6 days later. Given the efficiency level of NBN, escalation should be done sooner rather than later.
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Max
(@max_au) reported
@NewtonMark @NBN_Australia hoping you don't strike the same issue I had - from the description it sounded like a line card failed and was replaced, but they must have very limited telemetry as it took a full 24 hours to work that out.
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HereToHelp
(@Vollyaholic) reported
@HumanHeadline Don't sweat it Derryn. I have had trouble with my Amazon account, NBN, my Telstra, my Tax Office, and obviously need new light globes, but I'm surviving as best I can. These things are sent to try us... 🤷
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Lee Tulloch Credible Woman
(@missleetulloch) reported
@Telstra Hey Matt @Telstra I am still trying to speak to someone at Telstra who can help me with setting up my NBN service. (Yes, since Jan 23!) Incorrect information, online chat people who can't access my account, phone numbers that send me back to online services I can't access. Help.
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Nino Iaccarino
(@thcnunz) reported
@NBN_Australia Your science speaks volumes.....Can you guys not see there is a consistent and frequent network fault here? Sending a guy out to replace and terminate cables isn't helping...
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Jonathan Nicol
(@mrjnicol) reported
In Nov we placed an order with @Telstra to have @NBN_Australia installed in our Melb CBD office. Since then technicians have missed 3 appointments, offering vague excuses about "not enough technicians in the area". When we finally complain, Telstra's advice: cancel the order. 😡
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Erica Charlize 🏳️⚧ 🏳️🌈
(@Er0c1992) reported
@hexsteph @NBN_Australia Steph try being on 4g with decent speeds then watching your boyfriend struggle with supposed “NBN” satellite. The state of the net in rural Australia is abhorrent. Optus say I shouldn’t be able to use my service here but they have never heard of external antennas obviously.
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Glengyron
(@glengyron) reported
@sylmobile LOL. Imagine trying to choke that sucker down on the NBN. I'm so sorry Australians.
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
@hexsteph @NBN_Australia "We can't escalate until there's been 3 failed attempts to fix at premise NBN won't let us". They're literally wasting money and resources just to ignore the techs at my ISP.
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They put the twiggy sticks on the dawg 🐶💜
(@UmbyUmbreon) reported
lmao another nbn outage ****
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🇦🇺Me Down Here🇺🇸
(@ynotwaffle) reported
So my internet went down Sunday at 15:37, no acknowledgement from providers. Was supposed to be on at 7PM tonight. So almost 54hours later, no communication from @Telstra or NBN_Australia as to what is going on. Bring on the GENERIC replies. @