NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (77%)
• Wi-fi (9%)
• Total Blackout (7%)
• E-mail (5%)
• Phone (2%)
• TV (0%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Melbourne, Arumpo, Perth, Adelaide, Cairns, Upper Caboollure, Hobart, Newcastle, Mackay, Kincumber, Ballarat, Rosalie Plains, and Townsville.

City	Problem Type	Report Time
Sydney	E-mail	36 minutes ago
Brisbane	Wi-fi	12 hours ago
Sydney	Internet	23 hours ago
Melbourne	Internet	1 day ago
Melbourne	Internet	2 days ago
Sydney	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aldis Ozols 🇦🇺 Official Source (@ozols_aldis) reported 2 minutes ago

  @Hector_Herrick @Antiwoke7777 @OMGTheMess We had problems with our fibre-to-the curb NBN. their tech discovered that our old copper line was still connected to the exchange, and that was interfering with the copper line from the fibre to the house. Disconnected the old exchange line, and all was well.

• 
  Brian Loffler - #SeventhGenerationPrinciple (@jazzkat) reported 2 minutes ago

  Terrible service from @NBN_Australia One of their field techs accidentally cut off our whole Strata building with a bad telecommunications patch next to the NBN Node. I told the tech (27hours ago) but they went home without fixing it. A Level 2 escalation has yielded nothing. Gr

• 
  Julie Burgess (@julieburgess623) reported 9 minutes ago

  @Telstra for 5 days now we have been unable to watch Foxtel as our internet speed is 4.49 as per their consultant. We have contacted NBN who told us to contact Telstra. The person there said the problem is our modem which it is not. We need a solution please Telstra.

• 
  Spicy Ice (@SpicyIce7) reported 10 minutes ago

  @itsShyver I have infact joined and on Saturday the 13th i will finally have internet again only taken 7 months for the nbn here to fix my internet

• 
  TomOyn 🚉🏗️ (@AussieWirraway) reported 13 minutes ago

  Ordered a new fibre connection on Sunday, a tech came and installed FTTP on Wednesday, and it cost $0. NBN gets a lot of flack but it's very hard to complain about this level of service!

• 
  Glen (@Petty_Ruxspin) reported 14 minutes ago

  @TRILLBlackLos @Cheamane @elroy__preston Didn’t NBN run down on them on stage at some point. Like these happy rappers were still street nyggas at the end of the day.

• 
  Ian James Lake (@metalslaw) reported 14 minutes ago

  @KillAuDeepState @abcnews @SBSNews Nrth nsw's nbn news had a report on it during 6pm news. Mostly because of the rioting caused by the 'far right' (pissed off locals). Then pointing out that Nigel Farage is bad for noticing the attempted beheading as well... 😒

• 
  stephen humble (@stephenhumble11) reported 16 minutes ago

  @DavidLeyonhjelm I will be happy if they cancel AUKUS or NDIS or the NBN.

• 
  Naan-violence (@NaanVi0lence) reported 27 minutes ago

  @murrayf1960 @Ryandally08 That's like asking how many NBN installations were done after only 100 were complete, and then claiming "Ah it's never getting done ever! 44 billion for 100 connections is ridiculous!!" Oh wait, the Libs already did that and cost us billions more with their stupid hybrid NBN. 🤦🏻

• 
  Harrar Longberry (@HarrarLongberry) reported 29 minutes ago

  No @NBN_Australia , 1 minute of notice is not a "Planned" 6 hour outage I can only assume you have different SLAs if you call it planned. #NBN #NoBroadbandNetwork

• 
  Bernard (@bernardsjansen) reported 29 minutes ago

  @TopherField I've been a happy Starlink customer for years, because the NBN was unable to get reliable internet to my house. Each month Elon gets my money, and I get reliable high speed internet. Each month, we are both better off.

• 
  AussiEx.au (@aussiExau) reported 30 minutes ago

  @Kgeeme @MRobertsQLD Totally agree, mate. That Hydro monstrosity and the FTTN NBN were a real waste - billions down the drain and we’re still stuck with rubbish speeds. How’s it been affecting you where you are?

• 
  Michael Fowlie (@mwfowlie) reported 31 minutes ago

  @tomdoes_tech @DanielW_Kiwi I mean even if you love Australia, the NBN sucks

• 
  Harold ☢️🔥🏭⚛️ (@Harold36089778) reported 34 minutes ago

  @MarkoMatvikov Even worse: Labor writes new laws to force super to invest in “building back Aus” like Melb-Syd high speed rail or upgrading NBN. When competition policy allowing global carriers to compete on the Melb-Sydney flight would drive costs down & Starlink is outcompeting NBN today.

• 
  Mel Palling (@MelPalling) reported 35 minutes ago

  @Telstra When are you getting us a cell tower @Telstra?? This is dangerous! NBN connections are so bad we had to sign up for Opticomm, which until today, was awesome. But an all day outage and I'm working from my car.

• 
  Matt Henderson (@MattxH) reported 37 minutes ago

  @BanderaBeau @BikoKonstantin1 @AlboMP It doesn’t work because each government is interested in keeping power that the next government wouldn’t implement the next step. Massive changes like this can only get over the line if the solution is obvious & unanimous. Even then one single government can **** things up eg NBN

• 
  Ben Davison (@Ben_Davison1) reported 37 minutes ago

  “Founders” thinking they “built the business without any help from government” are generally delusional narcissists Government provides -Educated & trained employees -The rule of law -Roads, rails, NBN, electricity, gas & water for your workers, products & services -Civil society

• 
  Saxon Nicholls (@saxonnicholls73) reported 37 minutes ago

  @TheKouk You retards are joking surely ? Government is an impediment not a support …. Seriously - Government has nothing to contribute - the world has changed for talented people - no need for University, no need for handouts, forget NBN - Starlink … list goes on

• 
  BanjoT (@BanjoT17) reported 41 minutes ago

  Black friends I served with in the military told me to watch out for *******. Being from Idaho I said it was a derogatory term for them wasn’t it? No, ******* are violent, irresponsible, parasites causing all the problems, stay away from them. One of them, Levi, always said NBN, ******* be ******* when there was trouble. I just listed to a couple of black females just as tired as the rest of us but threatening to orhanize against them.

• 
  Raymond McKeown (@RaymondKeown3) reported 41 minutes ago

  @Kate3015 We Also built TPG & Vodafone's networks, however, my point was really Albanese raced up to Singapore begging for oil, Optus is owned by the Singapore Govt. They will not be pleased. And for the record, we built the very first NBN site at Kiama, I met several times with Conroy, he is a fool. We walked away, I said let everyone else beg for this, we will pick up all their other business while they are ******* with NBN, Conroy had no idea of the concept of Fibre, nor did his management, they were all Guys I had worked with at Sun Microsystems, not one had ever built a network. Conroy went against advice & lost $800 million on a Satellite project, the Indonesians grabbed the flight space.

• 
  Linda Johnson (@LindaJo90431346) reported 46 minutes ago

  Turdbull was never any good. Even Kerry Packer sacked him & called him Useless. Libs gave him 2 turns at PM he stuffed it up twice Whatever he touches is useless - NBN, Renewables, Snowy 2, etc. He's a Nasty Bitter Narcassist. Wish Libs would kick him out. He's a Leftie @austpol.

• 
  JimBobSquarePants 🇺🇦 (@James_M_South) reported 46 minutes ago

  @Telstra Your customer service team are disgusting. They mixed up NBN and Optimcomm and not one person answered a single question I asked. Absolutely disgusting. I want to raise a formal complaint.

• 
  John the Baptist (@JohntheBapt1ser) reported 48 minutes ago

  @ruicharadrius This is the most retarded tweet I’ve ever seen. A) falsely thinks WiFi is “the internet” B) doesn’t realise Aussie mobile coverage is some of the best in the world C) NBN is good now. My guess is your WiFi router is crap or too small for your house

• 
  fuzzylicious007 🇦🇺🩷🦄🦩🌸⭐️ (@fuzzylicious007) reported 49 minutes ago

  @senatorbabet Especially because most of it is wasted on unbelievably stupid **** like fraud, foreign aid, renewables crap, not to mention the billions wasted on the NBN & the submarines🤬. As much as I hate John Howard buying votes with **** like the baby bonus, at least we had a surplus then

• 
  Paul Barby (@PaulJBarby) reported 51 minutes ago

  @AGLEnergy internet has been down for 14+ hours. HFC NBN, hard-wired setup, two known-working routers tested, cables changed, NBN box reset. Router sends PPPoE PADI but gets no PADO, so this is failing before login/auth. Please stop looping basic Wi-Fi scripts and escalate to NBN

• 
  Madmike (@madmike888X) reported 52 minutes ago

  @Telstra Don’t you update this page ever?? NBN Telstra down si. E 6am

• 
  Annoyingly Right (@laughingconser1) reported 53 minutes ago

  @GregMarSci I assume you are referring to those educated under the Gillard national curriculum. Is there any part of government that has not been ****** up by Labor? What is worse is a LNP too cowardly to fix ****-shows like Education, NDIS, NBN, Indigenous affairs.....the list just goes on.

• 
  Roz🌹✌️🕊☮️✨️💜🎶💎 (@rozywhitelight) reported 56 minutes ago

  We pay the highest costs for our nbn, fttb etc yet our services are substandard, yet again, service provision in Australia fails dismally. I have made 3 calls, long wait times, non local call centre operators ie offshored. Right when Australians need jobs to pay expensive living

• 
  Aussie Kaiser (@Ladwiththebrew) reported 58 minutes ago

  @Ben_Davison1 Education has gone to ****, roads no different, rail basically doesn't exist, NBN is a worthless attempt at 30 yr old tech, electricity and gas is expensive, refusal to build any water infirstructure. The law was subverted decades ago and civil society doesn't come from gov.

• 
  quantcumania (@quantcumania) reported 60 minutes ago

  @tzk1810 Idiots in the comments flexing their 500mbs not realising that this is FTTN which was a half-assed non solution to the NBN. If we went with the original plan we’d all be on gigabit fibre by now