NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Adelaide, Brisbane, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton, Katoomba, Dubbo, Central Coast and Penola.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Sydney |
Total Blackout | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Deepika Rao
(@deepikarao81) reported
@NBN_Australia So its been more than a month we have been complaining about our network issues in Seven Hills. The cabling itself doesn’t support more than 50mbps but we dont even get 10mbps. Everytime we complain, nbn guy talks about some cable repair which has not happened yet!
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Simon Sharwood
(@ssharwood) reported
@daunce_ @NBN_Australia Indeed. So while our connection is rubbish we have no way of knowing what the issue is or when it will be fixed. Optimal. Not
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Tabatha
(@tabAFER) reported
Is anyone else having as many speed issues and frequent drop outs as we are on @Optus NBN? Pretty much over it at this point. Impossible to get anything done when your supposed highest speed connection can’t even load the Speedtest website.
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FAT Pedals
(@FatPedals) reported
@Telstra NBN connection goes down like every 2 weeks. Get the same old scripting from Telstra. Then get told use my 4G till the NBN is fixed. What a waste of time u throttle the speed down to nothing,useless. ADSL was old tech, but it was stable and reliable. Something the NBN is not...
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Sir Darryl Adams
(@FlyOpineMonkey) reported
from
Sydney, State of New South Wales
@ssharwood @NBN_Australia I would never expect to see anyone look at Telstra's horrible service system, and then set out to copy it but intentionally make it worse. But here we are. Related note: still no NBN connection in my new place...
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John Mann 💉💉💉
(@jm493_au) reported
@cathywilcox1 Them: Your NBN will be cut off soon Me: I was about to ring you up! The NBN has been horrible! I demand a refund for the last 6 months! Them: I can't do that Me: I demand to speak to your manager! Them: But ... Me: No. I'm not speaking to you until I get my refund ...
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Dwight Walker
(@dwightwalker) reported
maybe it was good @NBN_Australia went down for 2 or 3 days so I could give #4G a good try out and with so much data I have no extra cost for better speed and less latency meaning my Windows 11 computer generally operates better with faster network though still needs tabs closing
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Overlizard
(@Aitch_El) reported
@cathywilcox1 @Askgerbil Oh ive only ever had the recorded message. Sadly i now have no NBN service to disconnect (only 2 bars of Telstra).
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Michael Wilde
(@michael_wilde1) reported
@slace @runfaster2000 @davidfowl I think he was expecting me to say around 20 Mbps. His whole prepared script went out the door. Then he said say oh I can't hear you sorry I think your breaking up. You know your country's internet is bad when even the scammers know how terrible the Coalition's NBN is.
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Deplorable 🇦🇺VK2
(@vk2hml) reported
@ChrisMinnsMP What do you expect 30 page fill out online but people don’t have power, mobile phones or internet #NBN 🤔 Flood relief money just another scam like drought relief was 80 pages of bull crap 😡
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TPG
(@TPG_Telecom) reported
@TheyCallMeObZen Hi ObZen, we've tested the line and was able to detect a failing status with the NBN NTD box. Is it okay for us to reset the NBN NTD connection remotely? Or are you currently using the service? -Basil
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Zoë Wundenberg
(@ZoeWundenberg) reported
@Optus @NBN_Australia It’s a network outage. I’ve been texted. Just disappointing in the timing.
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James Stracey
(@james_stracey) reported
@NBN_Australia I was never able to get ADSL however I’m still only getting ADSL2 speeds on a NBN FTTN connection. It looks like another two year wait till my family of 5 can work and school remotely, simultaneously…
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Pvt Bobble
(@PvtBobble) reported
@the_bald_dude @TimWilsonMP Everything they touch turns to crap Climate policy NBN Foreign policy Census Social security Pandemic response Natural disaster responses . . . #auspol
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Omit the Union Jack
(@Verboskitty) reported
@cathywilcox1 Nicole of NBN still calls even though I always hang up on her.
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Nelly Jane
(@NellyJa73255653) reported
@NBN_Australia I’ve got issues with your network 6 yrs ago when your lazy contractors connected my service i told them not to locate service at front of hse cause it was to far from where computer terminal & power points etc were located in hse & not enough power outlets to plug in nbn etc
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Teflo⚡️
(@teflocarbon) reported
@2xPfizer When I think of the nbn and the opportunity that they may have absolutely nuked the opportunities of this country and sleepwalked us into a state of technological backwater AND service backwater. The best time to fix the nbn was five years ago. The next best time is now.
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Jim Serf
(@jim_serf) reported
@augamr @Telstra Hey don’t complain I was bullied off HFC last year and onto NBN with twice as many boxes and cables, half the speed and frequent connection/DNS issue. For the same extortionate fees compared to the rest of the world !
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David G Whittingham
(@DavidGWhitting1) reported
@cathywilcox1 Contacting the real NBN ain’t easy either. It took me a week to persuade Telstra my NBN was stuffed and another week for someone from NBN to fix it. No Net for a fortnight isn’t acceptable these days. Everyone (almost) relies on it.
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Simon Sharwood
(@ssharwood) reported
A messy wholesaler>retailer interface and customer service falling through the cracks was a feature of the pre-NBN telco industry. It was known to be bad for all concerned. It hasn't been fixed. Yet connectivity has only become more important in that time.
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Nelly Jane
(@NellyJa73255653) reported
@NBN_Australia What are you going to do about this ? I’ve no $$ for employing anyone to do it I’m a dis pensioner $400 per wk doesn’t stretch to luxuries like employing tradesmen if I can’t fix it stays broken 😞 my service is not broken it’s been poorly installed .. your fault not mine .
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Unpopular gals
(@JoanneHorniman) reported
@MaggieDaWitch The plot thickens. I don’t have the app; they are mentally beyond me. I just do it on an iPad. With slow NBN.
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Anthony Caruana
(@Anthony_Caruana) reported
The removal of superflious equipment (boxes, cables, etc) should have been part of the project @NBN_Australia ran. I spent over an hour in an online chat with @Optus to get someone there to understand the issue and book me a tech. And now i'll need to do the same with @Telstra
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Keith Harkins
(@HarkinsKeith) reported
@Telstra After a lifetime with Telstra we have now such a pathetic nbn service I am signing up to Starlink
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Nelly Jane
(@NellyJa73255653) reported
@NBN_Australia Consequently my nbn is lousy as wifi drops constantly I’ve tried since then to get nbn to move it but you haven’t . This is MY SERVICE TO MY HOME ! I have every right to direct your contractors where to locate it ! Im 100% certain yours is located exactly where you need it to be!
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🔥 The Viper 2.0 🔥
(@the_viper_420) reported
I need a cute nerd to do tech support for my NBN next week 🥺
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Lil Rora
(@Smol_Aurora) reported
Cause the home internet is down we've swapped to our phones mobile hotspot which has access too 5g and omg so far the connection has been so much better then with NBN like wtf was literally running fortnite with no lag at all like just wow would use it permanently but Data >.>
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bendotu
(@calliopeski) reported
@joshgnosis I was offered a 6-month free upgrade to 250 Mbps (from 100 Mbps). Only problem was we finally got a wee bit closer to to the 100 Mbps we’d been paying for all along. And still slower than when we paid 1/3 less before the bloody NBN.
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Ken Behrens 💉
(@DocOnSkis) reported
@NBN_Australia Not sure it'll help. Ostensibly have an NBN technician coming out sometime Tuesday morning... but having had you guys summarily cancel two booked call-outs already this week (without notifying me, I might add) I must say my hopes are far from high, at this point.
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Addie (Rade)
(@Gamer_Rade) reported
@ssharwood I wrote a complaint to @NBN_Australia through my retailer because there were 10 "planned outages" during lockdown that happened through business hours which meant that my net would cut out while I was on a call.