NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Perth, Brisbane, Sydney, Adelaide, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle and Barrington.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Total Blackout | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Jeremy
(@kelaher) reported
@Qld_Steve They usually tell me a hacker is on my network I say "True, I am a hacker, give me sec while I back trace your call" The smart ones say "you can't" (VOIP, right?) I then say "I work for NBN, look at the number you dialled, its a special trace number" Generally they hang up then.
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Fred
(@_FredMackay) reported
Had a really vivid dream about someone getting a really bad NBN install. Like they had flexy conduit ziptied to a star dropper the height of their house, then it was bracketed to the gutter before snaking up under the tiles and dropping through a light fixture. Nightmare maybe?🤔
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DeadByDaleLight
(@DeadByDaleLigh1) reported
Just an update as to when streams will be up again. At the present moment I won't be live until potentially Tuesday at this rate. An NBN tech is coming out to assess and fix the issue. The plan is to put some content out on to YouTube as well once I have the ability to do so.
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christine ellison
(@mrspinchbeck) reported
from
Twin Waters, State of Queensland
@iiNet It seems to be an NBN outage, confirmed by local computer co. It might take a while.
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🇦🇺 ɐsnz∀
(@FlintCrispAgain) reported
Fckn dumb that as an Aussie on the nbn with unlimited speeds it's faster to download if I set my **** to new Zealand
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Jon Doe
(@Jondoenotmyname) reported
When u have 2 go to a foreign private business (Starlink) for basic Internet service over your already paid 4 taxpayer funded Internet service (#NBN) for usable/reliable Internet.. then you're clearly in Australia baby, the most incompetent country in the world. #Auspol
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Matt Dunn
(@MattD19682016) reported
@ScottyArgyle71 @PhillipAdams_1 What ******** does he have to do with our NBN ?? Turnbull & Abbott stuffed it... Twitter & Elon have nothing to do with it. FFS
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EXO Kherzii
(@kherzii_) reported
@NBN_Australia It has been over 4 months now, can't believe I'm still waiting for an issue like this.
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🌙🦋feo
(@faelunalight) reported
Lmao the problem is in our nbn box Red optical light Gotta wait till monday for techs to come Fantastic
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👈👆this is not a Bandicoot
(@IronBandicoot) reported
@pings @SpaceX I was looking at a property on the Sunshine Coast hinterland which had it (no access to nbn or adsl) Owners said it was lightning fast with zero down time.
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CJ
(@cj_in_aus) reported
@NBN_Australia @Telstra Shame of the outage that’s affecting Mentone, whether planned or unplanned, I didn’t get any advice. Great for working from home and Black Friday sales 🙄🙁
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Cals curious mind
(@CalCurious) reported
@EmergencyBK Yes, the NBM design is a massive security risk in for the nation. Power loss should not take out our communication. The old telephone system, is an essential piece of emergency equipment, being underground and self powered. This issue should have been resolved in planning NBN.
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Elon Musk's Sagging *******
(@Brutuz1000and1) reported
@NBN_Australia Thanks, I'm qualified to build/maintain networks and have repeatedly checked mine. The problem is clearly the copper line and every time I have tried to get something done about it I'm told this is "acceptable" It really isn't, not the FTTN nor how long FTTP upgrades are taking
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Ian Hazzard 🌵
(@cactusian) reported
This was yesterday. Been having internet problems the past few days. NBN tech here now. This tweet was stuck in limbo for a day!
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Michael Tucker 🇦🇺
(@MichaelTuckerTV) reported
@jasejdv3 @JoW_71 doesn't matter where you are located. I consistently get 150 down 50 up. Yes there are outages, but try Telstra or NBN for bigger issues.
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Elon Musk's Sagging *******
(@Brutuz1000and1) reported
@NBN_Australia Why are FTTP upgrades taking so long to do? FTTN is wholly inappropriate for modern society and the sooner the unreliable crud is gone the better. That's 3 disconnects in 4 hours. How am I meant to upload to work like this? Especially when it's slow as hell...
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♦️CharmsVic♦️
(@CharmsYahoo) reported
@Idtlwwy15 @ScottyArgyle71 @PhillipAdams_1 However NBN would never have reached all places in Australia
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Maxuel Moura
(@maxueljur) reported
@TPG_Telecom known issue with NBN service connections in Gold Coast, Broadbeach?
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Saul 🏳️⚧️ (dni if beatles fan /srs)
(@TORKPOSTING) reported
we have the nbn but its ****
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Trevor
(@Tr3vor321) reported
In 2022, it's just beyond me why you can't vote from home. Millions of stupid unnecessary car trips today, contributing to exhaust pollution. I know, it would end up like the NBN but worse. Wages, rented halls etc etc. Don't have internet, here...have a mail in.
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J G
(@ozgrover) reported
@MyRepublicAU My NBN in Perth, WA is out yet again... For the past few months this keeps happening! Fix it
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Sharon Single (O’Keeffe)
(@agronomy_sharon) reported
@amber_m @betterbushcomms @tamaleaver 2/2 Continually at BIRRR we see connectivity literacy is the issue. People tell those in rural areas they can’t connect, can’t get NBN etc. People are confused and try to rely on 3G/4G for data as opposed to using SM+, or getting the correct router.
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EXO Kherzii
(@kherzii_) reported
@NBN_Australia I have been waiting 4 months for your technicians to do connect some lines or something in the complex I'm at. I was last updated like 2 - 3 weeks ago regarding the time of when this would happen and was never even given a solid date, same thing was said previous month.
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Pyrex Flask
(@pyrexflask) reported
from
Melbourne, State of Victoria
@iiNet is there a 5g NBN outage in 3182?
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avery 🤸♂️🤸🤸♀️
(@averytubesock) reported
who even gives a **** about the NBN anymore
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Tim (
(@burgotastic) reported
@kaatieee27 I went as high as 20gb last month and that’s solely because my nbn was down for two weeks and I have two small children with debilitating Netflix addictions. No other month has come near that.
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Sonia Kluger
(@suburban_homo) reported
@lyuzashi The BIGGEST pain in the hole when I was a PM. Chasing down endless NBN boxes 🙄
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John Alexander (aka. Crash Test Dummy)
(@HumanTestSample) reported
@Optus Thanks for responding. It wasn't an Optus NBN service as the problem, it was NBN in general which caused everyone in the area to tether to their mobiles, which I suspect was swamping the mobile data networks. NBN came back in the past 30 mins, now mobile is back to 30+Mbps! :)
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Sharanjit Paddam
(@sharanjit) reported
Monday morning. @Telstra modem box providing NBN service dies. Find out because kids are screaming. Message Telstra. I keep repeating the modem box is bricked, but doesn’t matter we go through all the steps and then they say. Your modem is broken. I’ll order you a new one! 1/n
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Entrust ICT
(@EntrustIct) reported
Entrust ICT advise that upstream carrier engineers have been despatched, and are working to resolve the issue at the NBN POI in Tullamarine as a matter of urgency.