NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Gold Coast, Hobart, Perth, Newcastle, Colac, Canberra, Bowral, Riddell, Old Bar, Maclean and Launceston.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
||
| Melbourne |
Total Blackout | |
| Brisbane |
Wi-fi | |
| Adelaide |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Alexander Scott
(@Alexand50862120) reported
@Telstra An nbn came this morning but said the wire was broken/not there? The case manager was trying to get a telstra technician out as well
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Left in Limbo
(@Left_in_Limbo) reported
Why would an Optus modem with 4G backup keep searching for and connecting to that network when the NBN connection is fine?
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Gil Hardwick
(@gil_hardwick) reported
@AlboMP 1950s nationalisation of industry, rebranded as 'renewable', 'sustainable', like your failed NBN just another f*ck-up while you rort the public purse; bogged down in inefficiency and waste, no productivity, no return on our investment, endless state subsidies, no thanks.
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Anette Cooper
(@anettecooper13) reported
@Telstra No, as NBN isn’t available in her area, so she’s still on ADSL, which obviously isn’t working. I assume that it has been escalated for a fix as the underground cable has been looked at by a tech three months ago and just yesterday Grandma spent 3 hours on the phone to @telstra.
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James O'Rourke
(@jamesworourke) reported
@NBN_Australia - fix your f#cking **** problems.
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Jay James-Moody
(@jayjamesmoody) reported
Without internet 2nd weekend in a row because @NBN_Australia use connection boxes that fail during storms and don’t work weekends to replace. Reported to ISP on Wed #tangerinetelecom who have left it to me to deal with but @NBN_Australia won’t provide a replacement directly.
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Liz Brown
(@lizoluwi) reported
Oh look storm and @NBN_Australia down again. Wonder how long will it take them to suss yet again EVERY TIME rains hard or storm NBN goes. Ev bloody week last month. Hav 2 phone up book appoint Its your system not mine ffs
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Kawaii Prole 🦖🚬
(@tron_applebaum) reported
Meant to be getting my NBN installed today and I haven't even got the box and haven't replied about rescheduling. AND the stupid modem isn't at the post office it said it would be at. AND I've gone out without a bra so I'm about to flap down Fitzroy at in a fury
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💧DarkRepulsor127💧
(@DarkRepulsor127) reported
Internet date pushed back further, way to go NBN, ******* more please why don't ya?
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💧🌏Knightess Coralie N 💜💚❤
(@Cornaum) reported
@rtennantwood Lightning does that, my NBN just went down. When it happens I don't do anything. It often resets itself within hrs or day. In town, we're still using copper we don't really have quality NBN. Had them out x3 boxes & told me to turn off when it rains. We were sold dummy nb. 🤞🤞
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Shiv Inde
(@ShivInde) reported
@VodafoneAU really pathetic service from your team. First of all I had requested for my NBN connection to be disconnected from 1st January but it was disconnected today itself. Then I was told the connection can not be restored before tomorrow due to nbn profile n stuff. (1/2)
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La DolceVita
(@alfaspider) reported
@NBN_Australia cant get NBN to my property so offered #skymuster satellite. At least free to install. Totally useless Speed slow, latency high & data restricted. Back to 4G Asked NBN to remove equipment “costs will start from $420 but it can be significantly higher than this”
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Phohohoebe - Full Cream
(@headkittens) reported
the nbn is transphobic HFC sucks!!!
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Damien Tydd
(@MrTyddy) reported
@Telstra What about Factors affecting dissatisfaction with NBN bills @Telstra ? - inability to deliver full, subscribed service - non-disclosure of known delivery limitations
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Liz Brown
(@lizoluwi) reported
@NBN_Australia I do but clearly there's something wrong on your end if every time rains hard or storm your system goes down There's a fault & no matter how many times your techs come out they clearly miss it. & your communication sucks. U don't talk to each other so same thing happens agsin
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micky
(@mickydinosaur) reported
@stanzachbruce @TimnaJacks @theage Anyone want to go down the NBN rabbit hole?
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Augustusone
(@Augustusone2) reported
@Telstra Read what i wrote you are as bad as compatriots in your fault centre. The NBN tech has replaced the NBN box which was blown by storm Friday and considering your router automatically cuts to 4g wifi backup how would an outage show up???????. Now its your router thats stuffed.
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Kawaii Prole 🦖🚬
(@tron_applebaum) reported
Made a VERY dumb choice today to let the nbn guy take off his mask in my hot flat when he asked coz I was so grateful he was early & was handsome ( I left mine on and sprayed the house with Glen 20 & opened all the windows for half an hour before I took mine off again) SO STUPID
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Fusion/Molly
(@fusionmolly2) reported
Fixed two nbn home phone lines today it must be the heat causing issues
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bec⁷ ✙ 💙 🐻 ☀️ 💜 ✙
(@bec_bec_becc) reported
3.5 hours of sleep only to wake up to the internet being down and now I might have to go into the office on a Saturday. I will never forgive the NBN for this
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Lint Music
(@LintMusic) reported
"A recent #nbn issue in your area has been resolved." No it ******* hasn't. Still down. Not my equipment or provider. Never is. Only ever NBN.
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𝚁𝚘𝚋𝚒𝚗 𝚃𝚎𝚗𝚗𝚊𝚗𝚝-𝚆𝚘𝚘𝚍 𝙿𝚑𝙳 🌏
(@rtennantwood) reported
My #NBN died last night during the electrical storm. Called tech support this morning. Yes, I've turned it off & on. Yes, I've tried different sockets. Yes, I've hit the reset button. Earliest they can get a techie out to me is 31 Dec. Hotspotting from the phone until then.
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Alfie 🌹
(@LegendsXV) reported
@NakeeeZe I’ve got the google mesh wifi man, with NBN Satellite. **** works well. Can game, stream, watch Netflix without issue. I’ve got 4 access points to cover my whole house.
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Halide Systems (Australia)
(@HalideSystems) reported
@NBN_Australia's FTTN strikes again: 24 of 30 days with unreliable or no service. Faults with the copper in the street were fixed but yet again we're without service with at least 3 days before someone can look at it. @AlboMP, it's time to fast-track fibre for the Blue Mountains!
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Nick Horton
(@nickhort14) reported
@NBN_Australia you got an outage in Currumbin, QLD.
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Tara #SaveSense8 #thankyoulucifer #doublevaxxed
(@Aussietranstara) reported
down the fixed lines and free up spectrum for people who really need it. Oh this was the ALP plan until we got our 2nd rate NBN. Now we have to roll fibre to replace the copper network thanks to the covid issues and everyone moving to working from home. So much for our
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MelbourneWM
(@WmMelbourne) reported
@FinancialReview I am in the same predicament. Hung on to my cable as long as I could, but must go by end of next month. Look at the 5G option, better speed guarantee than NBN. Shame @mrkrudd didn't understand that before committing Australia down the current NBN path.
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Vanta
(@heymartinphan) reported
just got an ethernet connection only to be told that NBN is down and i have to self isolate from a close contact 🥲
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Jay James-Moody
(@jayjamesmoody) reported
@NBN_Australia 2/2 prevent the box from failing. You still end up with the same issue: no service. It would be great to have a spare box on hand for such events. We’re heading into a week of storms and public holidays. Can you send me a spare box for when this one inevitably fails again?
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Shane
(@Fr0gst3r) reported
@Telstra can we please have update on NBN outage for Belconnen, ACT. Received a text this morning saying there was an issue but there is no mention of this on the outage page.