NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (74%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Hobart, Adelaide, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, and Geelong.

City	Problem Type	Report Time
Sydney	Internet	6 hours ago
Melbourne	Internet	14 hours ago
Brisbane	Internet	1 day ago
Perth	Internet	1 day ago
Melbourne	Internet	1 day ago
Perth	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jotham Smith (@JothamSmith) reported 3 minutes ago

  @NBN_Australia where is the update or information about the Major outage affecting the lower North of Sydney? As per the Telecommunications (Customer Communications for Outages) Industry Standard 2024 published on the NBN webpage.

• 
  Box of Rocks (@frankbcdn) reported 7 minutes ago

  Never forgive these mealy-mouthed figure fudgers and their second rate outcomes. The #NBN 🤬

• 
  Jay Jay (@JayJay1094727) reported 8 minutes ago

  @deniseshrivell 5G modem has never worked better. I then found out they tried the same thing with my dad and he fell for their reasons. He has an old computer that doesn’t even reach the speeds the NBN plan they put him on can reach. Boo Optus Boo iiNet!

• 
  JoeKing (@JoeF_ingKing) reported 13 minutes ago

  @ruicharadrius The government did the same thing that Biden / Harris did in USA... They promised "fast NBN" but didn't do ****. They could have just provided us all with Starlink set ups for a LOT cheaper... They could have paid for our monthly connection fees and STILL saved money.

• 
  Maarten 1947 *One Man's Opinion. (@Maarten1947) reported 15 minutes ago

  @19Andy7o Never, when the ALP is concerned they are never at fault it is always everybody else fault. They introduced NDIS,NDIA, NBN, Voice,the list is endless however always remember it is not their fault!

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 15 minutes ago

  @Thejimpenman Ask your serfs to shout you full fibre NBN Jimmy. That was under the Deposed LNP Crime org that ran up $850 additional debt, without creating one cent of legacy assett, whilst claiming to have paid down the existing $150 billion debt that took all prior govts 112 yrs to reach.

• 
  J Pipsam (@markdavaus) reported 16 minutes ago

  @MarkoMatvikov AussieBB are awesome! I got FTTP installed via NBN organised by them without any work on my part. When in the process of moving in I hadn't connected my router up after signing up, they rang me to check of everything was okay and if I was having tech issues. Great customer focus.

• 
  Julian (@captainjujubean) reported 17 minutes ago

  @Borindas_Lament @pikey14 Like the NDIS or the NBN or Snowy were "costed"? They seem to be the only party talking about actually reducing spending, fraud and waste. Like all parties they will over promise and under deliver but at least they are raising these things as actual issues

• 
  A guy down under (@Fremean) reported 18 minutes ago

  @Fil_S69 @bluewavedream Except you're wrong, wireless is a shared medium, the more people on it the slower it goes. Before you lot were all "5g will be better than nbn" but now if you go anywhere a lot of people have phones (fireworks/games)... hows your service?

• 
  🌸 Rita Gee ♥ 🇦🇺 (@Riogallica) reported 21 minutes ago

  Just spent 1.5hrs with my ISP figuring out why my NBN had died. He (from Indian, a nice chap) put me through hoops & then said that the NBN box is faulty but can't get a tech out till next Tue. Then a light bulb moment hit me & said, what if I look at the metre box - sure enough, something had tripped the circuit in the room the NBN is hooked up to. I just didn't need the added stress. Then he had the hide to ask me to 'rate his service'. Yeah - nah!

• 
  📣 Gr8🥐 (@R0LAN65) reported 21 minutes ago

  Calls me up before coming "SO IF UR INTERNET WORKING WHY BOOK THIS APPT?!" Like okay maybe if u read all the damn reports from the ISP and prev NBN tech maybe??? U think I know what needs to be done ??? I just want my internet to work properly without having to call ISP up daily

• 
  SuthoDan (@SuthoDan2) reported 24 minutes ago

  NBN outage on Super Saturday... This may be my villain origin story

• 
  There’s Only One Jezza (@StandMeOver) reported 25 minutes ago

  @herecomessuper And don’t forget the useless **** is the one who gave us NBN. That basically created another government run Telstra. For a technology that was never required.

• 
  Hit and Miss (@ironicmeme42069) reported 28 minutes ago

  @bluewavedream Starlink is 1 provider NBN lets me choose any provider The government should not give a private company a monopoly on internet service

• 
  Ziggy the 3rd (@3rd_ziggy) reported 28 minutes ago

  Why has NBN speeds been so slow. I’m paying for 500 mbs but getting 3-400!!! #VodafoneAU

• 
  Wolfie (@BakerTheBrit) reported 28 minutes ago

  Oh my phone is not working and captor is on her belly on the floor under the desk trying to reset the nbn box. Giggle might have to call the fire brigade to winch her back on her feet. I’m snoopervising and playing with cords I normally can’t get to.

• 
  D_Shaw84 (@Shawzus84) reported 31 minutes ago

  @DrunkAt12 @OMGTheMess LOL nbn was required. Dont ******* mention starlink, the latency is far higher and hardwired fiber network is far more reliable.

• 
  Spicy Ice (@SpicyIce7) reported 32 minutes ago

  @SolarisFR @The_Bloooop I appreciate the offer but unfortunately I live in Australia who has this magical thing called nbn that controls the internet. Unfortunately nbn r about as useful as dog **** amd i have had no internet for 5 months and likely womt have internet for another 2 at minimum

• 
  ****** (@Yarrahbunjyil) reported 39 minutes ago

  @AlboMP And if Telstra were repairing lines in the bush instead of letting them rot while they "roll-out the NBN", I might even take advantage of it. But they're not, so the Service Agreement isn't being honoured, the TIO won't do anything, & no one gives a damn. So thanks for nothing!

• 
  Con! (@c0n_AU) reported 45 minutes ago

  @mikejt4 * Sent from your NBN service.

• 
  John45 (@John45OverIt) reported 46 minutes ago

  @HonTonyAbbott oh **** off.. you really think this ****? Remember when you ****** up our NBN? It's still ******, all because of you.

• 
  israelsgospelic (@israelsgospelic) reported 47 minutes ago from Gold Coast, Queensland

  There has been recent tropical cyclone, outage occurred here. I have a occasional internet interference not able to use wifi hope to see wifi improvements at Upper Nerang, for some reason New Street, Nerang Lower Nerang has this NBN Wifi, and Upper Nerang Business precint don't

• 
  Nick (@Explosive_Nicka) reported 49 minutes ago

  @ThomTommyTomtom @pcet2022 @Leo_Puglisi6 Clearly you've never studied economics. If you're citing NDIS, NBN, and AusPost as successes, you don't know what success is. The duopoly and the Grns are complicit in the big govt bloat, big govt is the antithesis of creativity and productivity; pillars of successful societies

• 
  👻 Warren Money 👻🎸🇦🇺🎬🍿🎃🏚️ (@WarrenMoney) reported 53 minutes ago

  @Cam_M_Caldwell The coalition is the ones that got us in this mess by closing down the refineries. Dont play the hero card because you once could be the villain. Thanks for ruining the nbn rollout and making it cost 4 x the price. *********.

• 
  LawHealthTech (@LawHealthTech) reported 54 minutes ago

  @cheynejfishing @bluewavedream I expect starlink may be better than the stupid 4G modems that the NBN was giving to farmers out in the wopps But for anyone who needs reliable, fast connection or a static IP to host some server or service... Fibre or VDSL is the only way to go

• 
  Ziggy the 3rd (@3rd_ziggy) reported 56 minutes ago

  Why has NBN speeds been so slow. I’m paying for 500 mbs but getting 3-400!!! #VodafoneAU

• 
  Oscar Le (@oscarlehuu) reported 58 minutes ago

  Please make it a bit cheaper in Australia. Australian NBN is ****.

• 
  The Lord (@lord_tizza) reported 60 minutes ago

  And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

• 
  Catriona MacMaster (@CatrionaMacMas1) reported 1 hour ago

  @bluewavedream That is a stupid observation - NBN owned by Australia, Starlink owned by Elon Musk and his whims and dictator like behaviour.

• 
  LCHF Matt (@LCHF_Matt) reported 1 hour ago

  @markhumooney @SkyNewsAust BS. There is no need for this service in 2026. Phones, emergency text systems, NBN