NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Brisbane, Melbourne, Sydney, Adelaide, Canberra, Gold Coast, Eden, Rosalie Plains, Bordertown, Thirlmere, Westbrook, Wollongong, Toowoomba and Meringa.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Perth |
Wi-fi | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Hedges
(@andrewmic) reported
@Optus @NBN_Australia is down again this morning, why does this keep happening?
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Kawaii Prole 🦖🚬
(@tron_applebaum) reported
Made a VERY dumb choice today to let the nbn guy take off his mask in my hot flat when he asked coz I was so grateful he was early & was handsome ( I left mine on and sprayed the house with Glen 20 & opened all the windows for half an hour before I took mine off again) SO STUPID
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Anchor_pirate
(@anchor_pirate) reported
Heyoo everyone.. Sadly won't be streaming for a few days ad my NBN has decided to die and awaiting technicians to fix it.. Will also be taking a few days off over Christmas.. Hopefully back soon. Much Love xx
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Chrys Stevenson 💉 💉
(@Chrys_Stevenson) reported
@HenriMcAlister Yes. They just don’t want to know - so far. She’s been through this before. It’s a problem with the exchange box, but NBN refusing to help.
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Gerg
(@Gergyl) reported
Feel for people trying to produce talk shows for Australian radio. The daily glitches on 'high-quality' internet voice connections from places all over the country speaks to the ABSOLUTE CRAP that is the LNP NBN. At the median, this is the second wealthiest country on Earth!
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Shiv Inde
(@ShivInde) reported
@VodafoneAU really pathetic service from your team. First of all I had requested for my NBN connection to be disconnected from 1st January but it was disconnected today itself. Then I was told the connection can not be restored before tomorrow due to nbn profile n stuff. (1/2)
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Andrew
(@hawksandrew) reported
@Telstra According to nbn it’s a planned outage. This is the 4th outage in a week. Why do these planned outages during working hours and continually disrupt peoples work.
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Vanta
(@heymartinphan) reported
just got an ethernet connection only to be told that NBN is down and i have to self isolate from a close contact 🥲
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Anette Cooper
(@anettecooper13) reported
@Telstra No, as NBN isn’t available in her area, so she’s still on ADSL, which obviously isn’t working. I assume that it has been escalated for a fix as the underground cable has been looked at by a tech three months ago and just yesterday Grandma spent 3 hours on the phone to @telstra.
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Real #NoReligion Robin 💉💉💉 :)
(@mahootna2) reported
WTF @NBNco? Technology choice has gone up $5k. #Auspol #NBN
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Damien Tydd
(@MrTyddy) reported
@Telstra What about Factors affecting dissatisfaction with NBN bills @Telstra ? - inability to deliver full, subscribed service - non-disclosure of known delivery limitations
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Tara #SaveSense8 #thankyoulucifer #doublevaxxed
(@Aussietranstara) reported
down the fixed lines and free up spectrum for people who really need it. Oh this was the ALP plan until we got our 2nd rate NBN. Now we have to roll fibre to replace the copper network thanks to the covid issues and everyone moving to working from home. So much for our
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Andrew
(@Andrewngo111) reported
@NBN_Australia hi team How do I contact you for an issue I have? Phone line say noone is available at this moment and website contact is confusing. If you have an email please share. Thanks
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Anthony Lee
(@AnthonyLee59) reported
@DRUNKKZ3 So a problem I seem to be having is massive lag spikes when using ADS..everytime I ADS the game lags for about 2 seconds and im dead when it "unlags". Ryzen 5 5600X / RX 6800XT / 16Gb Ram so it cant be sys specs. Internet is NBN cable in Aus 100Mbps..
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Palais des Lâches 🏰
(@w_bull69) reported
@beourmate I just signed up 7 days ago and have already had 2 days of uninterrupted nbn and mobile network. Thank you mate. If I had known it was this easy, I would have done it sooner.
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💧DarkRepulsor127💧
(@DarkRepulsor127) reported
Internet date pushed back further, way to go NBN, ******* more please why don't ya?
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bec⁷ ✙ 💙 🐻 ☀️ 💜 ✙
(@bec_bec_becc) reported
3.5 hours of sleep only to wake up to the internet being down and now I might have to go into the office on a Saturday. I will never forgive the NBN for this
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Never Mind
(@humanguy23) reported
@NBN_Australia @Chrys_Stevenson "we know it can be challenging..." How incredibly patronising. Judging by what appears to be a remote area inhabited by the neglected customer, I would say it is imperative that their internet connection is functioning effectively considering the business being operated.
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Andrew
(@hawksandrew) reported
@Telstra @NBN_Australia another day another internet drop out and while I was on the phone to a customer. Thank you for the **** service you provide and lack of communication with your customers. I really hope I don’t lose my job over this incompetence.
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Kawaii Prole 🦖🚬
(@tron_applebaum) reported
Meant to be getting my NBN installed today and I haven't even got the box and haven't replied about rescheduling. AND the stupid modem isn't at the post office it said it would be at. AND I've gone out without a bra so I'm about to flap down Fitzroy at in a fury
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Sean Ford
(@SeanPFord1) reported
@LouiseGrimmer @duranduran I reckon you might have an nbn problem and you might need a geek. Is your modem showing a green light at the front?
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Ridiculous Ape
(@Money_ape101) reported
@Internode fix your nbn ffs
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Alexander Scott
(@Alexand50862120) reported
@Telstra An nbn came this morning but said the wire was broken/not there? The case manager was trying to get a telstra technician out as well
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micky
(@mickydinosaur) reported
@stanzachbruce @TimnaJacks @theage Anyone want to go down the NBN rabbit hole?
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Halide Systems (Australia)
(@HalideSystems) reported
@NBN_Australia's FTTN strikes again: 24 of 30 days with unreliable or no service. Faults with the copper in the street were fixed but yet again we're without service with at least 3 days before someone can look at it. @AlboMP, it's time to fast-track fibre for the Blue Mountains!
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Phohohoebe - Full Cream
(@headkittens) reported
the nbn is transphobic HFC sucks!!!
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Nick Horton
(@nickhort14) reported
@NBN_Australia you got an outage in Currumbin, QLD.
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Jay James-Moody
(@jayjamesmoody) reported
Without internet 2nd weekend in a row because @NBN_Australia use connection boxes that fail during storms and don’t work weekends to replace. Reported to ISP on Wed #tangerinetelecom who have left it to me to deal with but @NBN_Australia won’t provide a replacement directly.
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Chrys Stevenson 💉 💉
(@Chrys_Stevenson) reported
@NBN_Australia Yes, but Nikki, as with last night, you’re just passing the buck to the supplier - whose calls you won’t return. You create the problem, make it impossible to fix, then refuse to do anything about it. That’s not helping. And a small business is still without internet!
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Mike D⛵️💎🌺
(@Mike_D_67) reported
@Telstra How about you fix the problem!!! Just received an SMS message asking if I’m still experiencing the issue & to keep running the troubleshooting program. Why? It keeps telling me there’s an NBN speed issue. I want issue fixed!!! Is that too difficult for you???