NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Brisbane, Adelaide, Perth, Melbourne, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Wi-fi | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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samet konusan
(@KonusanSamet) reported
@dogecoin hey dogecoin. I forgot my admin password, you don't post at all. join the metaverse age too .. make a project.. keep the price going up and down. @elonmusk nbn
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a⁷
(@ninetyfourhobi) reported
@NBN_Australia my internet is literally so slow the moment I had to switch from Telstra to NBN. I’m using my 4G instead due to how slow it is
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Nicko
(@ObserverNick) reported
@JonDeeOz @NBN_Australia @theRE100 I am surprised nbn needs energy at all… ours was so slow and hopeless we’ve just swapped to 5G. #nbnfail
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Malcolm Conn
(@malcolmconn) reported
Imagine if the @NBN_Australia was fibre to the house as originally proposed we may get a half decent service. Can any of the @NBN_Australia execs who paid themselves millions of dollars in tax payer funded bonuses come and fix mine, or do the decent thing and give the money back!
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Ria está escribiendo
(@MrsBker) reported
@Telstra It's the standard plus NBN as far as I know, I can't recall the speeds we're meant to be getting. All I know is we're paying $90 a month for internet that doesn't work as it should and I'm tired of it. Nothing is loading tonight and it's just not good enough.
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thomask
(@7homask) reported
@woowoowoo @Aussie_BB @NBN_Australia No, all HFC down this way. They never got this far before the libtards ****** it.
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Helena_H
(@HelenaH2020) reported
@LesStonehouse Fix the NBN, Medicare and NDIS - Labor initiatives made worse by LNP
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a⁷
(@ninetyfourhobi) reported
nbn the worst internet provider they r so ****
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ricesoycoffee
(@RiceCoffee1) reported
@Telstra Its got worse over the last few days. Today is very bad. Literally takes minutes to type a few words, so no web page work today. The only page that half opens is YouTube slowly and video runs at 144p with regular delays. Its happened before due to a NBN fault in the pit.
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nbn™ Australia
(@NBN_Australia) reported
@JoeyNicey Hi there, it's not good to hear that it's running so slow. There are quite a few factors that can impact your speeds, so if you're experiencing an issue with your nbn connection, 1/2
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Elly
(@Ellyforever333) reported
@hgo7627 @nikt50 @Telstra They sold the copper and fibre network to the NBN. They were here today and told me Telstra is now only responsible for the mobile phone network. They will need to get NBN if it's a line problem.
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Daniel Cohen
(@Fishman_Dan) reported
@David_Threlfo I’m a photographer on the north coast and the local NBN crew/s are hard to engage. It’s like they are “above” other media. They are young, Good luck to them. I gave them video footage once, they cropped out my watermark and gave no credit. Never again.
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jennifer philp Prole and proud
(@jennifer_philp) reported
@JodiMcKayMP @David_Threlfo Nbn hasn't been the same since it became part of the 9 network
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Ripper
(@RipperOCE) reported
@StazziAU @NBN_Australia @Aussie_BB Damn definitely ain’t good man thought it was sorted….
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Belong
(@BelongAU) reported
@skeletons_mama Hey Loz That's a mighty long time to be without the 'net & completely understand how frustrating this would be 😖 For HFC, if a new nbn box needs to be installed a nbn tech will help make sure everything gets set up A-okay. Keen to check in, so please send us a DM. -Lizzie
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David Threlfo
(@David_Threlfo) reported
@CaptainAdvance1 @graetzy @c_s_wallace Thanks for your comments, that's what it felt like, although never directly stated as such. A large amount of long term local knowledge and ethical reporting super vision was so sadly lost with those brutal firings. All up, 28 NBN people have been made redundant since late 2020.
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mlgscrublord08
(@mlgscrublord08) reported
@iiNet glad you guys care about the womans BBL over your paying customers, 12 NBN dropouts in 24hrs, joke of a service, joke of a company
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Phil Siefert
(@PhilSiefert) reported
Telstra NBN outage over 5 Days, no resolution, multiple calls then trouble tickets cancelled - why should I stay with bad service from Telstra
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Ben 💉💉Double AZ
(@AbnerNeb) reported
@sallymcmanus Shut down NBN and blame Chinese!
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audas
(@hellenomania) reported
@AnthonySarich @AvidCommentator They supported NBN to the Node, HARD core LNP supporters, Covid is only a "winter" virus-ouch , China will collapse (almost every year), especially after Shanghai bubble, Bitcoin will go to zero (3 years ago), Melbourne CBD is not the largest employer, public transport is bad,
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Stazzi
(@StazziAU) reported
@Bakuya4321 It’s not so much the internet service provider man, it’s NBN, who provide the infrastructure to be able to use the internet. NBN is owned by the government. So switching ISP will likely not help the issue
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David Threlfo
(@David_Threlfo) reported
@CaptainAdvance1 @graetzy @c_s_wallace Although never directly stated, that's what it felt like. Long term loyal news managers shown the door, and with this, decades of local knowledge, contacts and an understanding of what makes the Northern NSW news area tick.. 28 NBN people have been made redundant since late 2020.
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Grumble Bum John
(@GrumbleBumJohn) reported
Wtf was Kevin Rudd thinking when he drew up NBN on the back of a napkin? He should try explaining to a 90 year old that they are going to switch over to the new tech!
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D Z L Black
(@l_datoo) reported
@johnsy123aus Yea, heard tonights news and just laughed. The fellas who destroyed our would have been efficient NBN at a blown out cost is going to help our Island neighbours. Heaven help them
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🌺 DeusExMachina 💉💉🐀🍞🌹(Was @TeamSJW)
(@DeusExcess) reported
@AlboMP Now that the LNP's garbage NBN has finally completed its roll out, there are a lot of people who now understand how they were lied to, & would kill for better Internet access. Upgrading it to the original Labor standard - or better! - would be a popular policy. #auspol
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Make Our Voice Heard
(@anewdemocracy) reported
from
Westfield, State of Western Australia
@Rob7Scott @JennaPrice @7NewsAustralia If only we had a world class NBN to support it properly…
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Michael Sullivan
(@Sullivan87M) reported
@OptusSport Which is true; A) Sterling scored a penalty B) your pixelated (borderline unwatchable) stream cut out, forced me to reboot my app and only came good after the celebrations? Hint: the answer is the same for both. Kicker: I have lightning fast NBN.
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Peter
(@Rahnem1) reported
Australias internet has gone from slow to unreliable. I have had to get my internet fixed three times in one year since getting nbn. Each time taking a week or more to fix.
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Elly
(@Ellyforever333) reported
@hgo7627 @nikt50 @Telstra Their ISP should be sorting it. I'm with optus and they organised nbn technician within 24 hours. I know they said telstra was messing them around. I can't offer much help sorry.
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Optus
(@Optus) reported
@Supanova646 NBN has advised of a scheduled planned outage to upgrade network elements impacting this service. The work being performed will optimise the serviceability of the network (2/3).