NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (78%)
• Wi-fi (9%)
• Total Blackout (6%)
• E-mail (5%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Perth, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, Toowoomba, Dubbo, Warragul, Windermere, and Port Stephens.

City	Problem Type	Report Time
Melbourne	Internet	16 hours ago
Melbourne	Internet	19 hours ago
Sydney	Internet	24 hours ago
Adelaide	Internet	1 day ago
Sydney	Internet	1 day ago
Brisbane	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported 8 minutes ago

  @ajamesbragg If you get the spider out of your pocket, you could hook up Fibre NBN & save sprouting stupid ****. Labor banned CFMEU & instigated an enquiry into corrupt (LNP like activity).

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 9 minutes ago

  @MichaelRuyg apology would be nice, no chance of a refund. despite larger ISP's being forced to refund people on fixed wireless who paid for service speed nbn could not deliver, my small one was not included in that settlement.

• 
  Cdbrown (@BrowntownBrew) reported 15 minutes ago

  @pigways @Batman2242 NBN satellites have been in service since 2013 that provided a significantly improved service for remote and regional areas. Starlink only arrived in the last few years. Perhaps Amazon was able to meet the design and contract requirements set by #nbn and starlink couldn't.

• 
  Garfield C. Reynolds (@GarfieldR1966) reported 17 minutes ago

  @NBN_Australia sure enough this problem still isn’t resolved. Outage page has been showing us as facing network degradation all week. Regular dropouts and slow connectivity. Will you ever fix this???

• 
  Johnnymoo1969 (@johnnymoo1969) reported 20 minutes ago

  @NBN_Australia @ausgov If I ran my business like you I’d be bankrupt - you get away with it - too bad I’m going to Starlink - hope Starlink puts you out of business - how about paying me for my leave day!!!

• 
  Difficult Deb Campbell @Samsplace9 (@samsplace9) reported 21 minutes ago

  @Telstra well done. In an unprecedented occurrence after more than 40 years as a customer, Telstra staff - part of the transition team from ADSL to NBN - have, after a series of missteps, done everything single thing they promised to do yesterday. Thank you.

• 
  jaded ( ジェイドフィッシュア ) (@jadedfissure) reported 23 minutes ago

  @realRick_AUS Out in rural NSW, the max I could get was 50Mbps. And it took 3 months and a really good tech - (who got silenced) to tell me that they had a broken cable on my run and they needed to rerun the cables for about 50 feet. 7 visits I think I have 3 months with nothing before that! And every time it rained, I lost connection for hours I was the middle of the work day. Aussie Broadband were the only ones who kept me sane - NBN itself was (and is) rubbish, but Aussie was amazing.

• 
  Mitchell Costin (@mitchell_costin) reported 26 minutes ago

  Who else is experiencing **** internet speeds after 7pm? By 10 pm it's almost impossible to get pages to load up and and have a smooth social media experience. Bloody diabolical. I'm on the verge of ditching the NBN and going Starlink. 😠😠

• 
  Peter Leversha (@PeterLeversha) reported 27 minutes ago

  @Johnuh9d @AvidCommentator The NBN is expensive crap. The NDIS has turned into a complete rort. The GFC was an American housing crisis that had very little to to do with us. The pandemic was an over reaction. They've blown the lot. Money wasted with zero return on investment. Both parties are responsible for this mess and all I see for the future is higher unemployment and a low currency. It's going to be a double whammy. We are already in a per capita recession. The country needs some serious reform and it needs it right now..

• 
  Sharpe (@Sharpe75299870) reported 28 minutes ago

  @GreenTyler27 I cant remember even 1 gov project being completed on time and on budget. Completely the opposite, snowy 2 ..... How much has the NBN cost us! Jacinta spending spree! The list of failures never ends in Australia

• 
  Cdbrown (@BrowntownBrew) reported 28 minutes ago

  @pigways @Batman2242 What? Fttn was cheap to install but severely limits revenue and has a massive maintenance costs which means it can never make a return on the investment. It's why #nbn convinced LNP to provide additional funding and begin the free upgrade to fttp.

• 
  Cassy090909 (@Cassy090909) reported 33 minutes ago

  @shaunacohn @Starlink If there is no service in your area, it’s likely due to development, outage or missing database record. Check the NBN Rollout Map on their website. Verify your address. Your address may be missing. There is widespread NBN coverage on Gold Coast. Check their website.

• 
  Jonesy (@z51588) reported 38 minutes ago

  @MrBrokenEyes Yes!!! I was just searching for exactly the same thing as my nbn has conveniently gone down right after the alert.

• 
  Mezmarr (@Mezmarr) reported 40 minutes ago

  @NBN_Australia @NBN_Australia still no internet. Guess I'll just tell my work that you guys will cover the losses incurred by being down.

• 
  🇦🇺Glenn McDonald (@Glenn_SoilAgro) reported 40 minutes ago

  @WheatWatcher @NBN_Australia Our router was supplied but does help when the router says there is no internet connection 🙄

• 
  shauna cohn (@shaunacohn) reported 43 minutes ago

  @Cassy090909 @Starlink Be alright if we could actually GET NBN!! Did you know some areas still don’t have nbn and so are at the mercy of ineffective private companies charging money for a half arsed service - try Gold Coast Coomera for example - noooothing, starlink charge up an upfront fee of $1365…

• 
  Frostscythe 🇦🇺 (@Frostscytheplay) reported 43 minutes ago

  @DAKKADAKKA1 This is literally the reason why Huawei was banned from even bidding on doing the NBN and 5G network in Australia, because Chinese tech is spy tech.

• 
  anthony, underclass prole cat, edwards (@anthony45052793) reported 44 minutes ago

  @STEVEFI14205588 when power and all communications services were out for 6 days after last flood my ISP disconnected my NBN service because i could not go online to pay my bill because the NBN and all mobile service was down. ironic that even when there is no service we still have to pay for it.

• 
  panopticon (@harrypanopticon) reported 44 minutes ago

  @SandyXiaotong For the fact that she had such a bloody big mouth on NBN and towards Malcolm Turnbull, she got awful quiet on NBN.

• 
  EGP Quantitative (@AggressiveQuant) reported 45 minutes ago

  As a recent customer of Starlink, this has to be among the biggest runways in business. Only ~500k connections in Australia, apparently still >8.5m suffering through our joke of an NBN... That's just the opportunity in our little tinpot country.

• 
  M H (@Woah2026X) reported 48 minutes ago

  @Starlink @SpaceX If you are in a city or suburb with good NBN or 5G, this is a terrible deal. If you are in a remote rural area with no other options, it's a great service - but you should expect to pay $139/month, not $75, and you must remember to return the dish if you cancel.

• 
  Gregory J O'Flaherty 💧💦 (@schitzoziris) reported 49 minutes ago

  I rearranged my furniture like I said I might. Crashed my NBN doing it and now it will not connect. Spent the last hour on the providers help text… the backup 4G SIM WiFi Connection isn’t working either… the technician is coming later this week … The flat is more cluttered and I should have left it like it was… That filled the day anyway. I needed the exercise… I can’t sleep ..

• 
  Cdbrown (@BrowntownBrew) reported 52 minutes ago

  @basespanker @Batman2242 That was a fttn upgrade with Telco support, but libs called it fraudband due to the minor upgrade so it got scrapped and years later the #nbn was formed to rollout fibre to 93% of premises. LNP got in and decided to do fraudband

• 
  Polycarpus 🖤💛❤️🇵🇸🇺🇦 💉 (@PCL1703) reported 54 minutes ago

  @LloydRusse17883 @deemadigan So you also need government to get out of health, education, transport, policing, NBN, clean water, defence, emergency services, etc.?

• 
  Nick (@Nick40156474438) reported 55 minutes ago

  @Willygc13Will @JimThom90458694 really ? $45 a month for the first 3 months and then $75 a month and its twice the speed of the NBN plus its never been down since ive had it. Ive been paying $78 a month and it goes down for a few hrs just about every single day with the NBN

• 
  Kribby 🦊🔥 Soulfire Kitsune (@KribbyVT) reported 58 minutes ago

  When my internet stops conking out I will be UNSTOPPABLE… but until then I sit in the corner and sob 🥺 nbn please fix it

• 
  Jonathan Wilson (@jfwfreo) reported 59 minutes ago

  @immyonboard @Telstra If you are talking about NBN, there are many choices of ISPs that are superior to Telstra. If you need mobile, anyone on the Vodafone network is probably the best (seems to be the most reliable of the 3 networks)

• 
  VersionNaught (@nathan_knows) reported 60 minutes ago

  @strangerous10 A lot of people forget the NBN was in part to shift the fixed broadband service monopoly from Telstra.

• 
  Marty Funkhouser (@PhilFunkhouser) reported 1 hour ago

  @Bryan_APDS There he is, popping up again in his blue suit! Mr Copper Wire NBN $65billion. “No Bloody Network” he stopped a HFC roll out to install Prof. Alex Graham Bell’s copper wire from 1876. Famous words to Mr Watson, the first phone call. Australia let it happen!

• 
  🏴󠁧󠁢󠁥󠁮󠁧󠁿 ⚡️Scott Hilditch ⚡️🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@scotthilditch) reported 1 hour ago

  @NBN_Australia down ahead of @MainEventTV #SpencerTszyu fight, wonder how I get a refund? @Kogan #newsnow