NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (76%)
• Wi-fi (11%)
• Total Blackout (9%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Perth, Holmesville, Brisbane, Arumpo, Adelaide, Warragul, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, and Gold Coast.

City	Problem Type	Report Time
Melbourne	Phone	34 minutes ago
Sydney	Internet	7 hours ago
Melbourne	Internet	11 hours ago
Perth	Internet	13 hours ago
Melbourne	Internet	15 hours ago
Holmesville	Internet	15 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lilen (@Lilens) reported 5 minutes ago

  @chopwisegamji @BobBurn97207272 No infrastructure build is complete lie though, what about West Connex and Bruce highway. Upgrade on Adelaide Hospital, Footscray hospitals and NBN ( never liked it) all done during last 29 years. And don’t forget labour sold of remaining Telstra ownership on 2011!! Come at me

• 
  Jay Jay (@JayJay1094727) reported 7 minutes ago

  @eevblog Seems like NBN is pushing down stream providers to jump off 5G to NBN. Which sucks because it’s stifling competition and providing a worse service at a more expensive price

• 
  Stuart the Catman (@CatManSturty) reported 11 minutes ago

  @algorithmsayshi Seems to be a common issue with the NBA league pass and NBN providers sadly.

• 
  Dave Jones (@eevblog) reported 13 minutes ago

  Now tweeting from my lab machine again with very basic Optus 5G internet. Will have to upload video and stuff from home, but otherwise I'm kinda functional again. No idea when NBN/Telstra will restore the connection, it's been 3 days already so I assume it's very bad. Today is Sunday and tomorrow is another public holiday.

• 
  Michael Brennan (@Michael44814776) reported 13 minutes ago

  @BamBam0667 @EnergyWrapAU No, nbn has cost far more due to LNP. LNP original costing: Promised $29.5B (2013 election); revised to $41B in Strategic Review. The evidence is that in the caucus , as detailed in Turnbull’s book, Abbott simply wanted LNP to be contrarian about nbn. They stopped the fibre rollout and replaced it with copper. At the time, LNPs message that nbn would go over budget was favoured due to a complicit media. For instance, when the ABC science editor did a comprehensive comparison between labour’s FTTP and LNP copper, the report was spiked until after the election, due to ABC management wanting to appease LNP. Then, under LNP, ABC did not have a science editor. Consider the subsequent dearth of reporting by ABC in following years about the biggest infrastructure project ever. Consider that Turnbull appointed a former business associate to be chair of ABC whilst a Director of NBN snd whilst a ceo of a supplier to NBN with a $100m contract for design and fabrication of copper based distribution boxes, which have subsequently been removed. So there is no surprise that the public were force fed the line that all that glitters is copper. The reality set in when the deterioration of the copper network became apparent to punters. The cost of NBN is now at approx $50B with $54B to 2030 to due to the replacement costs of LNPs copper systems with fibre. So Abbott and Turnbull cost the country many billions not to mention the years of misery and lost productivity by prolonging the copper network.

• 
  D Taylor (@travelbizzau) reported 15 minutes ago

  @Boom_ThatHurt @AvidCommentator The NBN was already billions over budget, years behind schedule and drowning in rollout failures before Abbott changed a thing. Labor sold a Ferrari, delivered a **** box, then blamed the next driver for the smoke coming out of the bonnet.

• 
  rompa82 (@rompastompa82) reported 15 minutes ago

  @colonelhogans Where were you when Murdoch donates to the major parties to buy things that help him.. look at the nbn fiasco ended up costing Australians billions but they did as he wished..

• 
  Charlie ****** (@charlie_mi53959) reported 17 minutes ago

  @TheKouk Including child care, the ABC etc. is only the first bit of where you’re wrong. Even if you include them in your list, they don’t put a dent on white elephants like the NDIS, NBN, and not to mention all the lost tobacco reve— oh, I’m sorry, I forgot you were a retard. Carry on.

• 
  Jim Stewart (@jimboot) reported 18 minutes ago

  @eevblog @Aussie_BB Been on on Starlink maybe 5 years. I can remember one outage because of a Solarflare. Wireless NBN was every other day. Good old Govt again

• 
  Sharon Dresser (@DresserC33944) reported 18 minutes ago

  @dpoddolphinpro @Amazonleo @Starlink but ryan starlink is actually useable across most of the globe, leo isnt...and its latency is so slow is only good for wathcing the NSF streams , yeah its still faster than the NBN here in Australia with our crappy fibre to the node than four core coppeer to the home,

• 
  Samuel ⏳ (@osborne_sam) reported 18 minutes ago

  @ItsMissShorty @robb_j_m Just want to help you with your terminology. Wifi (802.11x) is free, it’s the technology between the router/modem and your device. NBN or Internet service provider is the ongoing cost. You can use NBN and not use Wifi, you plug a network cable between the router and your computer. If you hotspot your phone or have a 5G hotspot device, that still uses Wifi between that device and the other devices connected to it. You’re still using Wifi if you have multiple devices using the mobile data. All you’ve changed is the internet connection from being NBN (which is typically fibre, phone line, or point to point wireless (not WiFi) - and maybe the latter is what you go rid of and have conflated the two different wireless technologies. Considering you are likely still using Wifi, and now also 5G, health benefits aren’t improved. A healthier alternative is NBN or Starlink and cable connection (but obviously phones and many devices don’t support cables).

• 
  Bulldogs57 (@Bulldogs5711) reported 20 minutes ago

  @MarkoMatvikov There is no doubt Libs are to blame for our debt Federally Left Oz with a $1.2 T debt Blowout in NBN Blowout in inland rail Blowout in Snowy Blowout in robo debt AUSKUS Blowout in NDIS Closing of refineries & CPS. Clear evidence of what ALP has to do to fix the Lib mess

• 
  Ross (@Ross98329500) reported 20 minutes ago

  @motorcymick everything this guy touched, still trying to fix the NBN, false prophet

• 
  GeneralChat |🍍🍌| Charity Donothon 29th-7th (@General_Ch4t) reported 20 minutes ago

  OK to explain the reason for missing my own Anniversary stream... basically there was a brief blackout here caused by a transformer blowing and it fried the NBN, so until a technician can come around on Tuesday I have no internet beyond my phone... I will try to make fir it somehow

• 
  Russell Drysdale :#IStandWithAlbo (@Russputin2) reported 21 minutes ago

  @M_McCormackMP @SkyNewsAust No Michael, that would be another stuff up by your deposed Crime Org catastrophe. The Deposed LNP Crime Org, have never been good at creating or building things: their only good at assett stripping & rorting things created by Labor Govts. Think Snowy Hydro 2 & Libs nobbling NBN

• 
  bob (@BrettS69) reported 22 minutes ago

  @EnergyWrapAU @BhagsNStonks The NBN lacked a clear business case, and tried to deliver a Singapore solution to a geographically different Australia. The future was wireless.

• 
  AaronTheDiver (@whereisaaron) reported 25 minutes ago

  @cuffs1971 @robb_j_m @NBN_Australia Eh? You're saying, that because Australia has economies of scale, that fibre is more expensive?!? That's upside-down world! NBN has *way* more customers to spread the infra costs over. If anything, fibre should be cheaper in Australia than NZ, surely?

• 
  daniel (@daniel647543) reported 27 minutes ago

  @techAU @robb_j_m It didn't work for everyone. I'm 1.5km by road from my exchange and yet everyone here has ****** wireless NBN, which manages to be both more expensive and slower than Starlink, with somehow higher pings than sending a signal to space and back. Everyone has Starlink here now.

• 
  Steve (@JarOfSteve) reported 28 minutes ago

  @algorithmsayshi Tried clearing app cache ? Could be using CGNAT as well. Getting a static IP from ISP could fix the issue. Also, you could try turning off the NBN box for twenty minutes to see if you can pick up a new IP that's not flagged.

• 
  Max (@diss_presso) reported 30 minutes ago

  @BrowntownBrew @robb_j_m But real world demand was lower as no zoom or Netflix. But anyway - it’s moot. The government could buy every Australian household a starlink dish (2.5x faster than NBN) for <$6B - and we’re still not finished, having spent 10x that. The doomed NBN had the absurdist aim of connecting every sleepy country town with top shelf fibre whilst legally enforcing slow internet in our metropolitan centres (the only places where fibre is even economically viable). This is exactly what the libs predicted at the time and were ridiculed for it. How about just connect the high population centres (you know, the ones who actually need the internet for their livelihoods) and let rural people move to the city if they want 1gbps, and then later spent a few billion buying the rest starlink if we really wanted to continue pissing money up the wall (or just letting them buy it themselves, with their own money, if they really wanted it). You aren’t angry enough.

• 
  LC ✝️ (@leeves_chou) reported 39 minutes ago

  Proof of occupancy – this document request is another interesting thing. To ensure the application is from a real resident at the property, NBN sometimes needs proof, like a lease contract or water bills that match the applicant's name and address. However, this process can really delay provisioning. ISPs can check if the LOC ID is empty and see that no service is connected; they could just sign the customer up. If there is an existing service and the name on file doesn’t match, send a message to the new customer that provisioning is stuck for xxx reason. If the name on file matches, they can just hook them up. The process could be so much easier!

• 
  Tze-wei Chong 🇦🇺🧢 (@Tze_C) reported 40 minutes ago

  @GeoffWilsonWAM @theAZtrader @ausgov Fully agree. Other than new property development which should still be benefit for housing supply. Poor structural reform that will impact future generations and brain drain Australia. Funding via NDIS / NBN restructure would have been far easier and more beneficial

• 
  MR Reilly (@mrr78504) reported 45 minutes ago

  @econoadabsurdam @LeeRespecter The NBN might plausibly have increased productivity if it had retained its original scope (A FTTN fibre backbone network independent of Telstra that would allow telecommunication companies to compete on an equal footing). Instead it got rolled out first in Tasmania.

• 
  Max (@diss_presso) reported 45 minutes ago

  @BrowntownBrew @robb_j_m Most of our national capital Canberra is on <100mbps whilst literal 3rd world **** hole islands, without NBN or paved roads, get triple that. Anyone who actually believes in the NBN is as brainwashed as a Putin supporter. Starlink has made the NBN largely redundant for non gaming purposes, and the 5G network is already 3 times faster and both cost taxpayers exactly $0.00. Rudd should go down in history as the king of morons.

• 
  Caron Derbe (@DerbeCaron54429) reported 48 minutes ago

  @NBN_Australia How much longer for this outage to be fixed i live in postcode are 2153

• 
  Leo Puglisi (@Leo_Puglisi6) reported 54 minutes ago

  Unfortunately @6NewsAU won’t have live by-election coverage tonight (NBN issue) but this is a great thread for Farrer We will have reporting later in the night once results have been reported!

• 
  💥Dr Robb 🎓Social conscience? Follow me. No MAGA (@robb_j_m) reported 54 minutes ago

  To my Aussie friends: Wasn't the idea behind the NBN (National Broadband Network) to ensure that everyone had inexpensive access to the internet? What happened? How much are you paying for internet access?

• 
  Max Rockatansky (@MaxRock222) reported 57 minutes ago

  @AvidCommentator Just like the nbn It never made sense But for their other reasons they went ahead with the rort

• 
  Craig Phillips (@cuffs1971) reported 1 hour ago

  @whereisaaron @robb_j_m @NBN_Australia That doesn't work with infrastructure. This only works in a production line environment where the fixed costs are spread over a higher volume produced. Infrastructure increase as the demand goes up. More people more lines, more nodes more exchanges, more costs. Its not fixed.

• 
  Tony Meman (@TonyMemandqvy) reported 1 hour ago

  @cjoye Sell the NBN? Yeah because when we sold the electricity network, that worked out well for prices. Bringing CGT in line with tax on wages is going to be one of the fairest tax decisions made. Nothing will change otherwise businesses would have left for a tax haven already.