NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (74%)
- Wi-fi (11%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Adelaide, Arumpo, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, and Junee.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Wi-fi | 4 minutes ago |
|
Sydney
|
Internet | 12 minutes ago |
|
Sydney
|
Internet | 1 hour ago |
|
Melbourne
|
Total Blackout | 3 hours ago |
|
Brisbane
|
Internet | 4 hours ago |
|
Brisbane
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Jones (@eevblog) reported@asphotos Science isn't going to help when the system is clogged because the NBN is down and many thousands of people are trying to find workarounds. Telstra in the park has collapsed, and Optus is struggling.
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Russell Drysdale :#IStandWithAlbo (@Russputin2) reported@Thejimpenman Ask your serfs to shout you full fibre NBN Jimmy. That was under the Deposed LNP Crime org that ran up $850 additional debt, without creating one cent of legacy assett, whilst claiming to have paid down the existing $150 billion debt that took all prior govts 112 yrs to reach.
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Ryan Emery (@ryanremery) reportedSo the FTTN service that had been supposedly canceled is now working. @VodafoneAU claimed it was my modem. I'm using that same modem/router connected to the NBN fibre optic. Either it's a miracle or something broken got fixed.
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marvin murdon (@MMurdon74801) reportedNDIS needs a royal commision and total revamp , never fit for purpose another back of an envelope idea from Labor , like the NBN
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TrueBlueAmerican @Betamalefinder 3606------------- (@ConroyJohn36064) reported@MalleusIg tribal ****. nbn
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Some Bloke in Oz (@Someozbloke) reported@alreadyfurious @deniseshrivell Ive never had an issue with Starlink and weather...yes latency slowness...i also have had more outages with NBN than starlink.
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Communal Noodle (@Communal_Noodle) reported@eevblog NBN stands for "No Bloody Network" sometimes.
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Alexandra Online 💅 (@AlexandraOn1ine) reportedSTILL NO WIFI T-T I called my provider and their solution was.... wait for the nbn to do their thing 🥹
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Paolo M (@PaoloMalicse) reported@optus_help 3rd day no NBN internet at home and no one can tell me the problem. Case number 1004469179. Shame on you, Starlink and Superloop starting to look good right now, maybe time for a switch.
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bob (@BrettS69) reported@EnergyWrapAU @BhagsNStonks The NBN lacked a clear business case, and tried to deliver a Singapore solution to a geographically different Australia. The future was wireless.
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Boyd Rose (@Ftksuke235) reported@NBN_Australia Why has there been 5 outages in the span of 3 weeks at my address? One planned outage followed by 4 unplanned. Getting beyond a joke now.
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kane (@kanethesaint) reported@eevblog Where is the NBN outage?
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Dave Jones (@eevblog) reported@impalethevlad It doesn't work like that when the entire business park NBN is down and many thousands of people are suddenly trying to find cellular workarounds.
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yeah, naa (@yeah_naa_maybe) reported@NBN_Australia internet down for 20 hours in east subs of sydney. WTF no updates, silence. what the hell is going on. @Optus @optus_help
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Max Rockatansky (@MaxRock222) reported@AvidCommentator Just like the nbn It never made sense But for their other reasons they went ahead with the rort
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Cdbrown (@BrowntownBrew) reported@LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.
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Peter Strachan (@Peter_Strachan) reported@NBN_Australia, I have had no NBN service since the 11th of April in Cottesloe, WA. The date for reconnection keeps moving out. Do you have any serious information on when it will return and what is the problem?
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Toe-knee (@yourmama717) reported@NBN_Australia That’s understandable however there were basically no updates from nbn over long periods (12+ hours) throughout the outage. What the hell are nbn doing? How is the network so poorly designed that an outage for an entire suburb lasts 26 hours???!!???!
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Therealstevethebeast150 (@Therealsteveth1) reported@7NewsSydney Well, it would help if builders didn’t put the NBN box in the ******* cupboard,
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🦺 Benedict Harris (@benedict303) reported@Optus we were on the phone to OPTUS for THREE HOURS to some operator in India, we just wanted to move to a faster NBN plan, and they could not migrate our old account over. NIGHTMARE and Optus are outsourcing their support to useless people in India
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CryptoVegeta 🟠 NFTARMY (@opieaccount4) reported@TMFScottP I was a gamer and hated ADSL living outside of a state capital it was ****. NBN to me personally would have been great, but blowing that money that money on shortsighted populism didnt sit well with me. Seemed shortsighted.
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Vic (@ImVicLoLagain) reported@mrru5s3ll @LCHF_Matt @pikkkkaro yes I understand ,he seems to think I don't know there's a difference between wifi and NBN but my only contention is he seems to think we have great wifi but **** NBN and I think the inverse. somewhere this communication got lost lmao
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What she said kaydensley@bsky.social. (@DensleyShe) reportedYou know how it goes. Labor outs in place big reforms, Libs get in and **** up the process. Just like NBN and copper. NDISS they let loose free enterprise rip offs.. You always vote with libs so……..
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Rory Sackville (@sackers1) reported@leachitup @RWBFooty @zerohanger Just remember Dylan it’s your home Internet or the NBN causing these issues.
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feliz navidud (@DesignedToFade) reportedThe @NBN_Australia > Service Provider must be one of the worst customer experiences there is. NBN are the issue when there’s an outage, customers aren’t able to talk to NBN for info, and service providers give vague information to customers because they aren’t kept informed.
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Peter 2.0 🐁🌸 (@PeterPeterV20) reported@WazzaGc @PaulineHansonOz Omg don't get me started on the NBN... Mostly poorly designed network and rollout
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Max Rockatansky (@MaxRock222) reported@AvidCommentator Just like the nbn It never made sense But for their other reasons they went ahead with the rort
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Alexandra Online 💅 (@AlexandraOn1ine) reportedI have read...so much BL... Due to my NBN....still being down..... WHY AUSTRALIA WHY 😭
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Mike Ellsmore (@MGAroadster) reported@NBN_Australia my nbn is not working.
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Candace Tomlinson (@aukuschampion) reported@EnergyWrapAU That’s okay, the NBN is the most expensive internet on the planet. The NDIS is the most expensive support scheme for disabled people on the planet. But Australians can afford it! Can’t you? Journalists surely can, why else wouldn’t they complain?