NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (77%)
- Wi-fi (11%)
- Total Blackout (8%)
- E-mail (3%)
- Phone (1%)
- TV (0%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Adelaide, Brisbane, Perth, Townsville, Wollongong, Arumpo, Dubbo, Croydon, Long Forest, Holmesville, Warragul, Cairns, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Wi-fi | 48 minutes ago |
|
Sydney
|
Internet | 57 minutes ago |
|
Melbourne
|
Total Blackout | 1 hour ago |
|
Melbourne
|
Internet | 2 hours ago |
|
Adelaide
|
Internet | 2 hours ago |
|
Brisbane
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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AaronTheDiver (@whereisaaron) reported@cuffs1971 @robb_j_m @NBN_Australia Eh? You're saying, that because Australia has economies of scale, that fibre is more expensive?!? That's upside-down world! NBN has *way* more customers to spread the infra costs over. If anything, fibre should be cheaper in Australia than NZ, surely?
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Carmel Fay (@CarmelFay) reported@robb_j_m Starlink. Prior to that we had a satellite connection through the NBN in our rural area which was a bit of a nightmare. They brought in this 'fair use' clause that if you went over a certain amount, you'd get suspended, but it was never terribly clear if you were approaching your limit. It was a rolling limit. I don't know if they still have it. Probably. And then our plan, the larger one, was removed and we were put on some weird sort of plan that gave us no real allocation where we couldn't even watch youtube. Really shabby way to treat customers. Starlink is reliable, has good speeds and no limits on usage, and we never get throttled. It's about $135 a month, but we're happy to pay. We'd never go back to NBN.
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blank (@olwidula) reported@robb_j_m Outside the urban centres, $139 a month for Starlink. NBN for me was a slow and expensive skymuster satellite. Thanks Elon.
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Cdbrown (@BrowntownBrew) reported@DWybar2 @robb_j_m @Optus Change providers. Aussie broadband were great in pin pointing the issue, providing all the info to nbn to prove there was an issue and getting it fixed.
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Chris (@ChrisGHC33) reported@michaelsnape Jenny and Matt made $5.3m in profit on the sale of their business after tax. Their business was reliant on - Roads and Transport infrastructure - Electricity infrastructure - Police and Emergency services - NBN And many other services afforded through their taxes.
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Just me (@Justme136160) reported@robb_j_m Never used NBN. Use a much cheaper wifi plan.
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Samuel ⏳ (@osborne_sam) reported@ItsMissShorty @robb_j_m Just want to help you with your terminology. Wifi (802.11x) is free, it’s the technology between the router/modem and your device. NBN or Internet service provider is the ongoing cost. You can use NBN and not use Wifi, you plug a network cable between the router and your computer. If you hotspot your phone or have a 5G hotspot device, that still uses Wifi between that device and the other devices connected to it. You’re still using Wifi if you have multiple devices using the mobile data. All you’ve changed is the internet connection from being NBN (which is typically fibre, phone line, or point to point wireless (not WiFi) - and maybe the latter is what you go rid of and have conflated the two different wireless technologies. Considering you are likely still using Wifi, and now also 5G, health benefits aren’t improved. A healthier alternative is NBN or Starlink and cable connection (but obviously phones and many devices don’t support cables).
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Jordan Wardle (@JordanWardle5) reported@theinfradev @ruicharadrius I'm not revising history. The plan was fttp everywhere, with Telstra and optus copper being bought out to move them to the NBN. The copper was never going to be used for the NBN. Look at the Telstra definitive agreements from 2011.
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Rob White (@RobWhiteEsp) reported@RennickGBR @RobbieBarwick How much Starlink get because the NBN sucks *****?
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The Guru’s Wife (@TheGurusWife1) reported@robb_j_m NBN is unreliable in my area. I have Starlink $139 AUD per month Starlink is the only reliable service here
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RocK_M (@RocKM16827690) reported@fuIIcreamy @robb_j_m Nah sounds more like "Libs screwed me over but I'll blame NBN coz thats what Libs told me" issue since the poster is likely on the overpriced Wireless NBN which was half arsed on roll out That or just someone spouting **** to keep the whole NBN was a waste of money crap going
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Rob Janssen (@pe1chl) reported@eevblog @MichaelSmicqfw Really? I think that was only in the context of your NBN being down for a week... Starlink (or any satellite internet) really isn't useful in a city like Sydney, and when lots of people insist on using it there it will only get more and more expensive. It is for rural areas.
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Raymond McKeown (@RaymondKeown3) reported@Kate3015 We Also built TPG & Vodafone's networks, however, my point was really Albanese raced up to Singapore begging for oil, Optus is owned by the Singapore Govt. They will not be pleased. And for the record, we built the very first NBN site at Kiama, I met several times with Conroy, he is a fool. We walked away, I said let everyone else beg for this, we will pick up all their other business while they are ******* with NBN, Conroy had no idea of the concept of Fibre, nor did his management, they were all Guys I had worked with at Sun Microsystems, not one had ever built a network. Conroy went against advice & lost $800 million on a Satellite project, the Indonesians grabbed the flight space.
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Saxon Nicholls (@saxonnicholls73) reported@TheKouk You retards are joking surely ? Government is an impediment not a support …. Seriously - Government has nothing to contribute - the world has changed for talented people - no need for University, no need for handouts, forget NBN - Starlink … list goes on
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Mark Fermor (@MFurball) reported@Michz45 And you seem to think giving the government more money will actually benefit those services. Why do you think the gov does not get involved in baking bread? Because it would taste **** and cost $100 per loaf. That's your Medicare, NDIS and nbn to name a few
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Mark's Daddy (@DeZuidermaan) reported@DrewPavlou Australia's internet is **** because Tony Abbott deliberately sabotaged the NBN by making it fibre to the node. Rupert Murdoch was worried that streaming services would eat into his pay TV profits, so he had all his news orgs back Abbott. They even announced it at Fox Studios.
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Heilagt 🇦🇺 (@scrdeclxpse) reported@xShephardx Being a nerd here in Aus is like top 10 most emotionally excruciating experiences since my internet used to be 3 mb/s, which is actually a lie since my ISP throttled it down to 950kb/s. Thank **** for NBN since it's now like 62mb/s but gigabit internet would have me heavenbound.
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Wesley Van Der Wit (@aussi3dutchman) reported@TheJawnzz @robb_j_m You were on a **** deal you can get 100mb/s NBN for $500/year. Shop around, look for deals.
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Baiaphilia (@baiaphilia) reportedWhat happened was what always happens when it's a project run by the government. It failed miserably, and went way over budget. The NBN was so bad I begged my provider to give me back my previous internet connection. But they couldn't because they forced them to shut it down.
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Never vote LNP. (@LNPvoterfail) reported@derf17k LNP would have destroyed my Super given half a chance. As with NBN, NDIS, the car industry, refineries, environment.... Just **** right off @der17k
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TheProfit (@frank_rosh) reported@DrewPavlou Our NBN home connection was down for 3 days this week . We have coax (HFC) cable in our suburb.. which is 90s technology
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Stuart the Catman (@CatManSturty) reported@algorithmsayshi Seems to be a common issue with the NBA league pass and NBN providers sadly.
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koi (@itkoi) reportedvodafone better send someone out to fix my nbn box i swear to ****
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Reid Fowler thepastoraleye (@Rwmfowler) reported@grok @prx75400417 @Gentleman_Ways Grok may be wrong. The North By Northwest suit was a lighter grey, 3 button, and he never wore a collar pin in NBN.
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Antking66 (@Antking1966) reported@robb_j_m Not only that the NBN unbelievably has never made a profit
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Spicy Ice (@SpicyIce7) reported@yannikau2 @AmanogawaShiina Makes no difference to me. I ain't buying **** no point. Because Australia is governed by the mentally retarded I have been waiting for nbn the government run fiber network to connect my home internet since December amd still waiting.
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Dayvd Allen (@DayvdAllen69876) reportedHome internet is down, BUT, according to Australia's "Lightning Fast" NBN... There IS no outage... Yeahhhhhhh.... The "Not Online" indicator light says otherwise. Optus are now "confirming" there's a problem... 🙄
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Craig Phillips (@cuffs1971) reported@whereisaaron @robb_j_m @NBN_Australia That doesn't work with infrastructure. This only works in a production line environment where the fixed costs are spread over a higher volume produced. Infrastructure increase as the demand goes up. More people more lines, more nodes more exchanges, more costs. Its not fixed.
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Dave (@imdavo17) reported@TFyrd49376 @TobiSkovron Labor introduced the NDIS, LNP messed with it. Like a long list of things introduced by Labor, the LNP screws with it and we are forced to endure the **** show that follows. NBN? LNP screwed it so hard it cost 3x as much for inferior infrastructure.
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Max (@diss_presso) reported@BrowntownBrew @robb_j_m Most of our national capital Canberra is on <100mbps whilst literal 3rd world **** hole islands, without NBN or paved roads, get triple that. Anyone who actually believes in the NBN is as brainwashed as a Putin supporter. Starlink has made the NBN largely redundant for non gaming purposes, and the 5G network is already 3 times faster and both cost taxpayers exactly $0.00. Rudd should go down in history as the king of morons.