NBN service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (78%)
• Wi-fi (11%)
• Total Blackout (5%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Brisbane, Dubbo, Sydney, Melbourne, Adelaide, Perth, Arumpo, Bundaberg, Taree, Rosalie Plains, Campbelltown, Hobart, Mildura, and Toowoomba.

City	Problem Type	Report Time
Brisbane	Internet	10 hours ago
Dubbo	Internet	12 hours ago
Sydney	Internet	12 hours ago
Melbourne	Internet	18 hours ago
Melbourne	Internet	18 hours ago
Adelaide	Total Blackout	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Olga Teresa Marr (@OlgaTeresaMarr) reported 9 minutes ago

  @TheUSFeedX Yes I would because it’s a good service. But my service just went from $136 a month to $150 a month, yet the local NBN in Australia is about $85 a month.

• 
  Tính (@tinhtrann) reported 13 minutes ago

  @cb_doge The rural numbers are the real story imo. NBN was supposed to fix that gap and Starlink just walked in and did it faster.

• 
  Darren Adams (@DarrenAdams1967) reported 16 minutes ago

  @AGLEnergy I am having HUGE problems resolving an Internet support ticket CRQ100000371017. I cannot get through on the phone or chat service. Everything has massive 30 minute plus wait times and then it drops out. My NBN internet service was out of action every day last week. Please help.

• 
  Phoenix Diamond (@_phoenix_btc) reported 17 minutes ago

  @TopherField I have a conspiratorial hypothesis that may interest you regarding NBN The backbone of the Australian military communications at home was a rotting copper wire network and needed to be replaced, but pitching the Australian public on spending billions on military getting a communications upgrade was a hard sell So instead the two majors went at each other on two different versions of the same dumb idea, fiber to the premises vs fiber to the node Now we have ****** fiber optics speeds because it's being speed capped with software, and ironically NBN is the same old HFC (Hybrid Fiber Coaxial) technology that Foxtel had installed for years 🫠

• 
  Pauly D (@DK_Flipper) reported 17 minutes ago

  @KatyKray73 NBN, steered us through the GFC trouble free, dismantled Howards work choices rubbish, introduced paid parental leave, biggest increase to pensions since federation, funded the digital education revolution, withdrew all Australian troops from the Iraq war....

• 
  Marquis d'Killara, Duc du Centre-Ouest (@pfbt) reported 20 minutes ago

  @NBN_Australia Once again our useless service is dropping out. Thanks to the destructive & stupid @hontonyabbott (NOT Hon.) & complicit @turnbullmalcolm some of us are stuck with the useless satellite service. Years of promises of fixed wireless or something but … NOTHING

• 
  🇦🇺Glenn McDonald (@Glenn_SoilAgro) reported 20 minutes ago

  If our @NBN_Australia is like this for the Australian census night, our family won’t exist as won’t be able to fill in the online forms… will have to drive down the road for mobile coverage. Can we have our old copper to node connection back?

• 
  RedPocatto (@RedPocatto) reported 22 minutes ago

  @kicksupport Australia NBN did me *****… Internet was down for 4 days. My streak is destroyed. 😭👍

• 
  Ky Broome (@KyBroome35) reported 24 minutes ago

  Further update, Mum was just on the phone with Optus and apparently Optus (an internet provider) isn’t able to call NBN to fix this, they can only text message them. Or at least that’s the line they are spitting out about the network degradations DO YOUR JOB!!!

• 
  Chris Aitchison (@ChrisAitchiso14) reported 24 minutes ago

  @craigkellyAFEE i actually thought it would of been way more than that, not that i like the bloke but for once his budget hasn't blown to to NBN porportions. I'm trying to get the AI to work out how many Starlink Service Networks to cover Australia. The slowest speed availiable 100Mbps, $75, UNLIMITED. To basically run a fishing line size string from a pit to the home, bolt on 2 Boxes, connect the fishing wire and bobs your uncle.. So if the Blowout was 10 or 14 Billion on a fishing wire size cable, can you image the shitshow it will be on the blowout to run all the transmission for their NOT so green energy. Lets hope we don't have to look at their muppet heads in a ocuple of yearsd, bloodty trainwrecks they are

• 
  Peter OBrien (@PeterOB24979769) reported 25 minutes ago

  @MrKRudd Imagine listening to the idiot who gave us the NBN. Cost billions. Did nothing. And now Starlink supersedes it with faster speeds, total coverage and zero cost to the taxpayer. Kev, you’re a numbskull.

• 
  Chris (@christ0pherjs) reported 26 minutes ago

  @bftd2025 @respeculator Nbn co needs to hang a for sale sign out the front immediately, is eventually redundant with 100% to be written off

• 
  Bill O’Slarty-Bartfast (@Klaartu) reported 29 minutes ago

  @isaacfloyd13 @johngar45721 And the NBN ****-up was the LNP trying to protect Murdoch.

• 
  John Harrison 🇦🇺 🦘 (@JH_Otway_Ranges) reported 30 minutes ago

  @TopherField I'm in regional Victoria and there's NBN fixed wireless, someone has to come to your home, drill holes and install cables and a antenna on the roof that's if you are in line of sight of the tower, it is slow, people around me have just got Starlink instead, it's a game changer

• 
  EGP Quantitative (@AggressiveQuant) reported 32 minutes ago

  As a recent customer of Starlink, this has to be among the biggest runways in business. Only ~500k connections in Australia, apparently still >8.5m suffering through our joke of an NBN... That's just the opportunity in our little tinpot country.

• 
  Darryl Bain🦘🇦🇺🇺🇦🇨🇦🐻 (@DarrylBain1967) reported 35 minutes ago

  @HappyPawsTreats @Ben_Davison1 Put it this way, after 9 years of a Coalition that built bugger all, left few if any lasting legacies, doubled our debt BEFORE a global pandemic, offended our biggest trading partner, blew many billions changing positions of submarines, drones, energy policy, NBN. NEVER again!

• 
  w0tn0t3 #VaccineFree#AbolishTheUN #AbolishEUSSR (@w0tn0t2201) reported 37 minutes ago

  @roberts_pa97578 I’d never use @telstra - the experiences I had with them as a network consultant for clients were atrocious - their NBN implementations/installations/services were pathetic

• 
  Harry Harrop (@harry_harrop) reported 41 minutes ago

  May be a possible delay tonight due to emergency nbn maintenance 😭 fingers crossed 🤞🏻

• 
  Paul Galea (@VK4PWG) reported 42 minutes ago

  @TopherField I tried for 6 months to get my faulty NBN fixed (FTTN - copper/xdsl for the last 0.9km). NBN blamed the retailer who blamed NBN. I gave up and put in Starlink and have never looked back (4 years ago). NBN dug up the street 2 years ago to install fibre to the premises - I have a pit at the boundary of my property. My property is marked as 'NBN Ready'. Problem is that they never actaully pulled any fibre in the street !! The NBN is a huge scam.

• 
  Jean-Michel Djaït 🇨🇵🇪🇺🇺🇳 (@jmdjait) reported 43 minutes ago

  @zammit_marc NBN. Never be nice.

• 
  willard shoko (@WillarShoko) reported 45 minutes ago

  Amazon Leo 🇦🇺 Australia NBN and Amazon’s LEO satellite internet service pushed to 2027 NBN Co and Amazon’s planned low Earth orbit (LEO) satellite-powered internet service is still a while away, with the latest update indicating a mid 2027 launch. It comes a year after the initial announcement confirming NBN Co’s partnership with Amazon. At the time, mid-2026 was the estimated start of the Amazon Leo (then known as Project Kuiper) satellite rollout. Now, the rollout is set to start “around mid-2027”, according to an online update attributed to Gavin Williams, NBN Co’s Chief Development Officer, Regional and Remote. Accompanying the announcement were more details about the NBN LEO service. As the rollout commences, NBN’s new satellite service “will be progressively available to homes and businesses across the NBN satellite footprint”. To begin with, eligible Australians will be able to access LEO internet “through participating Australian internet providers”. NBN Co also confirmed wholesale speed options of either 50Mbps downloads and 10Mbps uploads, or 100Mbps/20Mbps. Although those speeds aren’t higher than NBN’s existing satellite internet technology, the soon-to-be-retired Sky Muster array encounters notable speed drops during peak usage times, according to the ACCC’s Measuring Broadband Australia report. Sky Muster relies on geostationary (GEO) satellites, which orbit roughly 36,000km above Earth. LEO satellites operate much closer, with Amazon’s technology set to orbit at around 600 km. With less distance to travel, NBN’s upcoming service should improve latency and overall internet speeds for those reliant on satellite connectivity. By transitioning to the new satellite technology, NBN aims to compete more strongly alongside Starlink for rural Australians. ACCC’s reporting measured Starlink’s average download speed at 230.4Mbps on its premium $150 monthly Residential Max plan. For now, NBN Co plans to start testing the LEO service “later this year”, followed by customer trials before the intended mid-2027 launch.

• 
  Stephen Williams (@sfw1956) reported 49 minutes ago

  When that idiot Rudd committed to spending $Billions on the NBN I said it was a waste of $. If it made sense a private co would've done it. It may had made sense in the big cities but that's it. It's obsolete.

• 
  Gregory Briscoe-Hough (@GBH0100) reported 49 minutes ago

  @samstrades But he did deliver the NBN ( no bloody network) so well too!

• 
  Anthony (@AnthonyPHoran) reported 52 minutes ago

  @jarro56 @isaacfloyd13 The NBN was flawed from the start but it sounds good so it had widespread public support. High speed internet would have been delivered by private sector with some govt support for rural Australia & it would have almost certainly been done quicker & cheaper.

• 
  Varun (@VarunVarun1987) reported 53 minutes ago

  @Starlink Hi, I received the Starlink kit today. I thought the installation would be easy, but I found it difficult. I have decided to keep my NBN service instead, so I would like to cancel my Starlink service and return the kit. Please let me know the return process. Thank you.

• 
  Cameron (@Cameronmac67) reported 54 minutes ago

  @TopherField Kevin07 rammed an uncosted NBN idea through with ~$10b funding. Next gov continued despite true costs far higher & timelines half of actual. Downgraded to cut costs so never as promised. Both major parties keep pouring money into bad ideas like this. did someone say NDIS?

• 
  Cattom (@TCatley) reported 54 minutes ago

  @Adam_and_EVs I switched to starlink. NBN in australia was crap it kept disconnecting. Couldnt Game. Starlink ( mini dish even ) has been great cost the same, better service and that in a major city.

• 
  Oli (@CARN0N) reported 55 minutes ago

  i’d say that Starlink is pretty close to competing with NBN at home for $75 a month 100 MB per second that’s not too bad. We pay $110 a month for 500 MB per second at home. We usually get about 175. To answer your question a comparable plan in Malaysia is about 55 Aussie dollars so it doesn’t quite compare

• 
  GoodFellaBoi ➕ (Майк) 🏴‍☠️ 🇦🇺 🇺🇦 ( 🇳🇱 🇵🇱) (@GoodFellaBoiBoi) reported 1 hour ago

  @NBN_Australia If a service provider says there is an NBN outage but it is not listed in you website what should I do?

• 
  Russell Drysdale :We Stand With Albo,Labor & Aust (@Russputin2) reported 1 hour ago

  @sarlils23 History does not support that claim. Quite the reverse actually. You must be on LNPs' nobbled Copper NBN, because your claims & assertions, all apply to the deposed & disgraced, LNP Crime Org, Junta Puppets.😬👋