NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Perth, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone, Coomera, Rosalie Plains, Gisborne, Toowoomba, Rockhampton and Katoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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msinformation
(@KindRegardz) reported
@markhumphries My most frustrating and stressful dealings in life have been with the NBN. 🤬🤬🤬 Subdivided a block, and built on them both, at different times. We are in an old area that was never connected to copper. That was too much for them to compute. Faark.
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Steve Hodgson
(@hodgavic) reported
@ReidParker_ @markhumphries Yeah, you’re right it’s a **** situation. They don’t miss in new developments either. they charge $600/lot & they don’t pay for the pits or pipes in the development, just the cable, so purchasers pay in the end to construct NBN’s infrastructure & then get charged to connect.
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John Alexander (aka. Crash Test Dummy)
(@HumanTestSample) reported
@charleyb2355 @markhumphries Not the case. We moved into a new rental property in Vic and faced the same situation. I pursued it out of principle, but it turns out the tenant is responsible. Apparently NBN is not an essential service, even though it replaces land line phones, which is.
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Andrew Campey 🌱
(@AndrewCampey) reported
@markhumphries If I upgrade the NBN to my house they need to do work on the street. It would be a benefit to several of my neighbours. I would have to pay thousands to do the work. They could then upgrade for free. 🙄 The NBN is a bit **** if I'm honest
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Robert Geeves
(@robert_geeves) reported
@markhumphries I thought nbn was an essential service, like as a phone line was. As a result the landlord HAS to pay connect, just like first water and power connection. However if you provider charges a fee to move home/new service then out of luck there.
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Freya Wetzig
(@freyawetzig) reported
@markhumphries Because we’ve had to move x amount of times, we’ve paid that damn connection fee twice now 🙄 Feels so great to set future people up with NBN 👎
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mark oconnor
(@aussieboroboy) reported
@markhumphries G'day Mark. We stopped our @NBN_Australia connection because it was so crap. Now using a dongle with Tel connection ( best in our area) and we can use the data at home or on the move. Best thing we ever did and actually cheaper than our previous plans.
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💧 @Jim_Pembroke@aus.social
(@Jim_Pembroke) reported
@NBN_Australia @macpunc @markhumphries This is the problem in " got nothing to do with us" business speak.
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David
(@dbmgreen) reported
@BeeMo16 @markhumphries @markhumphries Mark, just enforce your rights and ask for a phone service to be supplied. Obviously nowadays that requires an NBN connection. Once supplied, you can convert to DataConnection no fee.
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Leslie Gossner
(@clownius12) reported
@Ozesurfer @markhumphries @Kerrthing Have you seen the setup up and equipment fees for starlink? They have a special on right now for $450 it's usually over $900 and the service is $139/m. Makes the NBN and install look cheap sadly so it's not really an option for most. P.S Last I checked Starlink isn't gigabit
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Life and Larder
(@lifeandlarder) reported
@MossScarlett3 just got a message from Telstra to say my nbn is down until 27 January (and it’s already been a few days). Dusting of the old Dvd’s. Save a few just in case!
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Steve ten Have
(@stevetenhave) reported
@markhumphries The NBN is like an onion that has been sitting on your counter too long. You peel it and it looks great, then you cut it open and notice that the inside has started growing out and the whole damn thing is useless and needs to be binned. **** our government for screwing it up.
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Jaime Romaguera
(@SharkBoy66) reported
@markhumphries You know there are ISP that do provide 5g internet. No cables to plug into NBN (doesn't rely on NBN infrastructure) no connection fees. I July hope they provide the service in your area?
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nimue_du_lac
(@NimueDu) reported
@markhumphries This is problem for NBN's management, not for any landlord. The landlord should never pay this - only the NBN account holder, and they should only ever be charged ONCE in their lifetime. NBN management need to fix this!
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Stringyy
(@jeremydein) reported
@leeiberry98 @NBN_Australia Lee, have a look into Quality of Service settings on your router (probably labelled as QoS). Allows you to control how much bandwidth a device or type of internet traffic can have.
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Ex NT Sparky
(@MickBen13462740) reported
@senatorbabet Why should the military solve problems that aren’t theirs? Whats next operation can’t connect my NBN. Forces need to be training not babysitting
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Stringyy
(@jeremydein) reported
@sam_therman @NBN_Australia Constant disconnects here at Redlynch. Service provider was useless in getting it resolved. FTTP is being pulled through our estate so should have it within the decade.
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Green Screen of Doom
(@GreenScreen3r) reported
@Daisy1158 @markhumphries @Matlock47825386 This issue refers to the one-off physical NBN connection to the house. Once connected, then the owner and subsequent renters get to use it...why should a single renter pay for the connection?
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Lord Jon
(@jonfrancisjones) reported
@NBN_Australia Do you really think I haven't done this already? Things that don't help my connection: 1. FTTN terminates at the node, which is 1.4km from my house. 2. Copper wire from the node to the home is over 20 years old. 3. There are no firm plans to upgrade the connection to my house.
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Bee
(@berniebern) reported
@markhumphries NBNCo don’t charge end users. Their agreement is with the retail service provider. It’s up to them to either absorb or in charge it. There’s 2 parties that have passed it onto you and it’s not nbn
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Nathan
(@Blue_Pie_Ninja) reported
@Ozesurfer @markhumphries @FiennesIs If you do take it the black box NBN gives you, it won't work wherever you end up. Although I'd recommend taking it anyway, **** paying $300 to set up the landlords internet connection.
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Sven
(@sg1_dad) reported
@markhumphries This cost should be shared between the owner and the tenant. Adding value to their asset. That’s the issue with NBN can’t uninstall. Some providers are giving free installation if you start with them for 12 months. Mine did.
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💖Breast Cancer Warrior 💪 Julie Library
(@julie_library) reported
@markhumphries That sucks. 🤨 I would have thought the own/builder would of added the nbn connection as part of build.
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Tone Deff
(@itstoneee) reported
Does anyone else pay for @optus NBN and @OptusSport and get kicked off every 3 minutes you are trying to watch EPL. Then everytime you refresh you have to watch those god awful Ashley Martin hair growth ads over and over again?
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Nathan Barton 🇦🇺 🇹🇼 🇺🇦
(@NBarton) reported
@NBN_Australia NBN tech said with line speeds of 45 down and 8 up I should just go with @Telstra 5G.
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💖Breast Cancer Warrior 💪 Julie Library
(@julie_library) reported
@markhumphries That sucks. 🤨 I would have thought the owner/builder would of added the nbn connection as part of the build.
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Philippe
(@GabertPhilippe) reported
from
Sydney, State of New South Wales
@markhumphries TBH, although I think they delivered a terrible service for the install. at my house, I was happy to only pay $300 for the « actual » connection of my house. (work on the street, weatherproof boxes on the house, etc.). The overall process must have cost NBN more than $300.
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Donna
(@DaviMaree) reported
@SarahCathie1 @markhumphries @DongorThebly I did this at my service providers suggestion. Wireless worked just as well as NBN except when it didn't work at all three times in three weeks. Went back to NBN. Probably depends on area.
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Leslie Gossner
(@clownius12) reported
@BarryDa79113466 @markhumphries @DichieraDomenic If the property was previously connected to the NBN (or previously had a phone service) you don't pay the fee. It's only the lucky first person who pays. The old CAN (phone network) had the same fee for the first phone line to a house. Starlink is more expensive too
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Emo Dad
(@akaNorman) reported
@markhumphries Was the rental listed as having NBN? If so they have to pay it. It’s a one off service cost and until it’s paid there’s no NBN connection. I have had this argument twice with 2 different real estates and won both times after explaining (politely) how the fee works