NBN Outage Report
Why is my NBN service not working?
Problems detected
Users are reporting problems related to: internet, total blackout and wi-fi.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 28: Problems at NBN
NBN is having issues since 07:20 PM AEST. Are you also affected? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (11%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Perth, Riddell, Old Bar, Canberra, Gold Coast, Maclean, Launceston, Warragul, Long Forest, Loch and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Canowindra Curmudgeon
(@tw1tteringclass) reported
@NBN_Australia I would have thought the diversity award should have gone the NBN contractors from Canberra who fixed our NBN so well we have had no issues since. Didn't have a word of Eng between them but sign lang was enough. Problem had defied efforts of 7 or 8 techos previously.
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Pinky
(@PinkysMusing) reported
From @Telstra: "We are giving your more mobile data whilst we repair your NBN!" Reality: "Our cheap modem antenna can barely get signal, you will be lucky to get dial-up speeds" I want a commission into Junk Backup Internet @acccgovau, for rural customers, a rip off and useless
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anthony, underclass prole cat, edwards
(@anthony45052793) reported
@FlannelNot @QandA @abcnews he used mobile data, not a home fixed line service, claims he was in an NBN blackspot <the result of more of his government's incompetence> heard he was running a christian video streaming service over it.
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Entrust ICT
(@EntrustIct) reported
Entrust ICT advise that upstream carrier engineers have been despatched, and are working to resolve the issue at the NBN POI in Tullamarine as a matter of urgency.
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Pollux
(@Polluxoce) reported
@betterbushcomms @Cassara71 @NBN_Australia Starlink is only made for people that don't have any other options or have very **** satellite or fixed wireless services. Yes the dish is very expensive but that's what you get when a company wants you to pay equipment outright
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CJ
(@cj_in_aus) reported
@NBN_Australia @Telstra Shame of the outage that’s affecting Mentone, whether planned or unplanned, I didn’t get any advice. Great for working from home and Black Friday sales 🙄🙁
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Robert Clements
(@robtclements) reported
Person from the NBN here to fix my internet. It's been out for more than a week. It took me that long to face my internet provider's staff in the Phillipines
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Optus
(@Optus) reported
@mssquiggs65 I'm sorry to hear you are still experiencing network issues. Are you able to confirm if this fault is related to your NBN or mobile data service? Please DM us your full residential address so we can assist you further. Thank you -Tigs
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Sev Romero
(@sev_romero) reported
@NBN_Australia Classic NBN gaslighting. My set up is fine, the problem is your infrastructure that has me 1.3km on decaying copper lines from the node. Only you can fix it.
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Sev Romero
(@sev_romero) reported
@NBN_Australia It has already been 5 years! And still more vague promises and no help to fix your issue. Nope I'm writing to the Minister instead.
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Pollux
(@Polluxoce) reported
@Cassara71 @NBN_Australia I'm also waiting for a fixed wireless upgrade because the only issue I have with starlink is livestreaming to twitch or YouTube. It can barely hold a solid bitrate but besides that I can do everything else better then when I was on the congested fixed wireless tower
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EXO Kherzii
(@kherzii_) reported
@NBN_Australia It has been over 4 months now, can't believe I'm still waiting for an issue like this.
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Entrust ICT
(@EntrustIct) reported
Entrust ICT advise some services attached to the NBN POI at Tullamarine may be experiencing connectivity issues. This issue is under investigation by the upstream carriers engineers, and updates will be posted in an hour.
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Sharanjit Paddam
(@sharanjit) reported
Monday morning. @Telstra modem box providing NBN service dies. Find out because kids are screaming. Message Telstra. I keep repeating the modem box is bricked, but doesn’t matter we go through all the steps and then they say. Your modem is broken. I’ll order you a new one! 1/n
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LM. ✨
(@live_in_gal_pal) reported
My nbn dropped out at 12 which is half way through my work day and it will just not reconnect 🙃 and the trouble shooting is like “if the network icon is flashing blue it’s connecting so just wait” except it’s been doing that for 45 minutes
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Pinky
(@PinkysMusing) reported
@Telstra Results: NBN Fail Outage: Pass
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Elon Musk's Sagging *******
(@Brutuz1000and1) reported
@NBN_Australia If the outage in my area is planned, why did I only find out after checking why my internet wasn't reconnecting?
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YorieB
(@yorieb_) reported
@TwikTV @LHP64D A shutdown??? Wtf NBN don't they know how important Tuesday is!!
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Blair McQuade
(@Superlative71) reported
@NBN_Australia @Foxtel @VodafoneAU is there an outage affecting the Ryde area?
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EXO Kherzii
(@kherzii_) reported
@NBN_Australia I have been waiting 4 months for your technicians to do connect some lines or something in the complex I'm at. I was last updated like 2 - 3 weeks ago regarding the time of when this would happen and was never even given a solid date, same thing was said previous month.
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christine ellison
(@mrspinchbeck) reported
from
Twin Waters, State of Queensland
@iiNet It seems to be an NBN outage, confirmed by local computer co. It might take a while.
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Sev Romero
(@sev_romero) reported
@NBN_Australia My suburb is not included and there is no timeline for when it will be. I've been waiting 5 years for you to fix it. What do I do???
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Carts
(@mediamafiosa) reported
@NBN_Australia one of you technicians visited today. Just before he left, I said the internet is not working. He said it wld be on in 5mins and left. From drop outs, I have no internet. How does a technician leave without ensuring the it works? Why no new booking after six hours
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@NewtonMark@eigenmagic.net
(@NewtonMark) reported
@stilgherrian If I bought the exact same box from BestBuy in the US and plugged it into a Comcast cable, it’d have normal software which would give network health readouts when I pointed a web browser at it. NBNco paid them to get rid of that, so every fault needs a NBN technician truck roll.
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Kad Dad YOUTUBE GAMING
(@TheVeryRealKad) reported
@NBN_Australia 7 days in a row there's been outages in my area of Canberra, Kambah. Your techs "fix" the issue and its breaks the next day. Maybe get better band aids or actually fix the problem? 7...days..in a row. I work from home and this severely impacts my ability to do so!
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Dylan
(@dylan_jb1) reported
NBN outage for 5 hours 😟
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Tarquin Farquhar
(@BulletMagnetMan) reported
@NBN_Australia Might be handy if you actually supplied a decent network eh? FTTN is still hot garbage. #NBNMafia
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Therese Patti
(@TheresePatti) reported
@NBN_Australia when do you plan on restoring network connectivity to parts of Heidelberg, VIC? It’s been over 9 hours now.
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🐀 Cacatua galerita (NOVID)
(@actualeyez) reported
@NewtonMark @NBN_Australia Retailer response to consumer: - “we’re so sorry to hear your zoom call dropped out” - “no NBN outages in your area” - turn off:on modem - find an Ethernet cable and connect it to your modem - oh, it’s working now so must be a problem with your wireless router
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Tim (
(@burgotastic) reported
@kaatieee27 I went as high as 20gb last month and that’s solely because my nbn was down for two weeks and I have two small children with debilitating Netflix addictions. No other month has come near that.