NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Rockhampton, Melbourne, Brisbane, Adelaide, Rosalie Plains, Katoomba, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast and Treeby.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Wi-fi | |
| Sydney |
Internet | |
| Rockhampton |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Janosticles89 on twitch
(@JANOSTICLES) reported
@Telstra Not at the moment, I called to change our address to this new one they said there no NBN here but could have adsl, they had issues finding connection? I’m going to call again tomorrow morning
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Dylan
(@DylWilliam) reported
I should also mention that my housemate also works from home. I’ve called out internet provider multiple times and they have flagged the issue with NBN multiple times and we still haven’t heard a thing @NBN_Australia
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Belong
(@BelongAU) reported
@CarolynLoo4 Hi Carolyn, we’ve fixed the issue which was affecting customers in Victoria. Your NBN service should be working again. If you're still having trouble, please restart your modem. -Rhys
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Feu De Bois Sewer Rat
(@YllopBois) reported
@BelongAU NBN say there is no outage. It would be good if you could put outages on your home page rather than have to check Twitter. Thank you
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Nick Splitter
(@nicksplitter) reported
Only took 6 months for Telstra to send an NBN tech who wasn't an *******. No dropouts since cables replaced 3 hours ago... #fingerscrossed
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Belong
(@BelongAU) reported
@YllopBois Hey Feu, we’ve fixed the issue! Your nbn connection should be working again. If you're still having trouble, please restart your modem and any nbn equipment. -Rhys
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FractalTrader
(@patricktapper) reported
@NBN_Australia How everyone feels? What? I'd feel better if you just got on with things. I don't pay my taxes for feelings mate. I want service.
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Necromancy Black
(@NecromancyBlack) reported
Damn, nice job NBN. Put a fault in with my ISP yesterday afternoon, Wednesday morning booked. Called this morning saying they can come this afternoon (lucky I wasn't feeling great so was WFH), showed up pretty much right on 12 and had the modem replaced and fixed by 12:30.
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muze5000
(@muze5000) reported
@BelongAU NBN internet down in 3803
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Aaron Kramer
(@aekramer47) reported
@NBN_Australia We received our upgrade last Saturday. We now have NO Internet. ISP has been told by NBN that it is an "IT" issue on NBN's side that they are investigating and no ETA yet. Know of 4 other "upgrades" in our area at the same time. They also have NO Internet and same fault...
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Belong
(@BelongAU) reported
@SansSeraphAsh Apologies if this messes up your day Ash, we’re currently investigating an issue affecting NBN services in Victoria. The team is hard at work on a fix, Please keep an eye out for further updates. We’re sorry and we’re on it. -Rhys
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Showtoonz
(@showtoonz) reported
So you contact me with an email to contact you about an nbn order. When I do so it takes 35 minutes to answer and then have it explained to me that you will be contact me again and not actually help with the bloody problem. How hopeless are you?
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Belong
(@BelongAU) reported
@YllopBois Thanks for touching base Feu, we’re looking into an NBN issue in Victoria, currently some customers may have problems getting online. We’re sorry and we’re on it. Please keep an eye out for further updates. -Rhys
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Chris Jones
(@cpjones44) reported
from
Melbourne, State of Victoria
Hello @Aussie_BB. My NBN in Heathmont is a bit unstable in the last 10-15 mins. Lots of pings dropping. Anything going on?
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Mystic
(@RChandyoke) reported
@the_writestuff @Sarah_Marrick @VDejan0000 He was buying BS subs that would hv bn outdated they came into service. Just like NBN
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ROC Photography
(@ROCPhotography) reported
@Gameoverluke Ahh. The NBN. The Nonexistent Berwick Network.
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Feu De Bois Sewer Rat
(@YllopBois) reported
@NBN_Australia hi, @BelongAU is reporting an NBN issue but your outage tracker says there isn't one. What's the status please?
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k
(@MoonstonerGTA) reported
@MyRepublicAU I have had no connection since 8pm 27/06/22. GC, Qld. There is no detected Nbn issue at my address. The planned maintenance does not match these hours. When will my connection be restored?
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Matt Quinn
(@real_mattq) reported
Hey @Optus can you please fix our NBN in Rankin Park NSW 2287. It’s now been 20hrs #notgoodenough @acccgovau
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Belong
(@BelongAU) reported
@Ndi_Fayo Hi there, really sorry you've had a long wait time with us this morning. We’re currently experiencing an NBN outage in Victoria so have a larger than usual number of calls coming. If your call was about this, please know the team are working hard to resolve the issue ASAP -Lara.
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Belong
(@BelongAU) reported
@la_ra_pi_ne Hi Laura, we’re looking into an issue affecting NBN services in Victoria, currently some customers may have problems getting online. The team is hard at work fixing it, sorry if this messes up your day. Please keep an eye out for further updates. -Rhys
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Belong
(@BelongAU) reported
@Sadque11 Hi there, we’re looking into the issue affecting NBN services in Victoria. Sorry this hasn't got your day off to a great start, we’re going to fix it as soon as we can. Please keep an eye on our page for updates -Lara
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FractalTrader
(@patricktapper) reported
@NBN_Australia Oh please. Stop being so virtuous and give us the service we deserve.
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Melinda Koth
(@KothMelinda) reported
@NBN_Australia Already have contacted them, it’s an nbn issue and it’s the end of financial year and I need it fixed urgently
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Mick Liubinskas
(@liubinskas) reported
Anyone having NBN / Optus internet issues or just me?
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valeriekhoo
(@valeriekhoo) reported
Wow and I was told I might have down time for half an hour to connect fibre to the premises. Turns out it's actually two weeks via @NBN_Australia If I knew this I wouldn't have switched.
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Ozind59
(@ozind59) reported
Bloody idiots called me to put the blame of their effing super slow nbn and non existent homeline on overuse , someone should be effing fired . Effing customer relations was supposed to ring me but hey the effing homeline is practically dead 💀
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Melinda Koth
(@KothMelinda) reported
@NBN_Australia nbn not working need it fixed so I can do my work. Can you contact me to come and fix it, my isp is useless
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⭐️⭐️⭐️Ceej⭐️⭐️⭐️
(@SeigeCeej) reported
Internet held out for PT session. But just. Still a bit sketchy with phone signal though. Optus managed to send me a text to say they’re working on it though - till 8th July… Never mind… I’m going on the NBN on July 4th. So no more hassles after that I hope
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Belong
(@BelongAU) reported
🎉 Update [12:10 pm AEST]: Good news! We’ve fixed the issue. Your NBN service should be working again. If you're still having trouble, please restart your modem.