NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Perth, Sydney, Brisbane, Adelaide, Armidale, Brunswick Junction, Mount Compass, Burrill Lake, Newcastle, Sunshine Coast, Central Coast, Canberra, Gold Coast and Yenda.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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twensor
(@twensor) reported
@BarrySteeleTNL @NBN_Australia Forgive me asking, I've only ever had HFC... but are you actually saying the #nbn are forcing you to use that horrid old telephone connector to get FTTC into your house? WOT??
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Megan S
(@meganvs) reported
@NBN_Australia How do I get an update on the status of our outage? This is our 7th day. Power has been back on for 48hrs. Provider has no details. Costing a fortune in mobile data to work.
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David Woods
(@DavidWoods06) reported
Once again Telstra have excelled @andy_penn told we’d have NBN in July now November still can’t get it, ring and speak to someone in India that hasn’t got a clue, put on an expedite two weeks ago, still nothing, @Telstra is one of the worst Australian companies around and the CEO
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Z_Actual
(@z_actual) reported
@SenatorWong its that nasty little way of appearing to say something bad without saying it. You people are starting to suck as much as Trumble, who authored a terrible acquisition deal for submarines and made a complete mess of the NBN that was the deal you personally fought against. Cheap
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bionicgirlinoz
(@bionicgirlinoz) reported
@andy_penn Hi Andy. You had an awesome staff member who helped me out in May when my mum's landline was affected by NBN work in her area. He made one call & it was resolved. The issue was external & not with her landline or modem. Exact same issue has happened again. And.... (1).
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kristy 🖤💫
(@kwistyy_) reported
never mind NBN ******* hates me im gonna go cry now :))))) we try again tomorrow!
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Old Grey Rabbit
(@OldGreyRabbit) reported
@SimonCotter62 As bad as the NBN **** up.
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💧🌿🏝Ross McPherson🐳🐟🐬
(@chimera414) reported
@OurNewHomecoach Ahem...we've got the NBN WE DIDN'T WANT BECOS OF HIM! Look how much we need the bandwidth and speed we didn't get! Never forgive him for that costly, ideologically-based, financial decision which cost so much and still costs us! 😡😡😡
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Valerie Therese ☕️ 🍪
(@ValerieTherese1) reported
@kbrspace This is BS!! I've been 7 days without any @Optus NBN!! Contacted at least 15 people, and you still can't provide me with an answer or a solution!! Technician that was scheduled today DID NOT COME! Nobody can give me an answer.
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💧Barry Steele
(@BarrySteeleTNL) reported
@NBN_Australia After a tedious chat, @NBN_Australia have offered to do diddly-squat to correct their ridiculously bad network planning. And yes, they will force us into half century old copper that has known problems. It's like dealing with a 19th Century bureaucracy. #FRAUDBAND strikes again
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Ussha Powell
(@UsshaP) reported
@NBN_Australia All good, the NBN outage was planned and I had two weeks warning. It was <24hr notice for the mobile phone outage that threw me
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Daniel Gratton
(@iDGiam) reported
@OurNewHomecoach Let's not get too carried away... We tried that & MT made a mess of things too.... Never forget who screwed the nbn for example
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Reflect Hudson
(@Reftlect) reported
@__negg No problem Neg!✨ This is Australia after all, First World living conditions with 3rd world internet!! (Don't get me started on the NBN!!🤬) I'm on Telstra these days.. $128p/m 😭😭 - but when NBN goes down it auto swaps to wireless 4G reception so atleast I still got net.✨💯✨
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Amanda Cleland
(@ajc1803) reported
@natashamitchell I was so over the nbn crap connection that I snapped a couple of months ago and on a recommendation, went with fibre to the building (FTTB) - I didn’t even know it existed! Have not looked back
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corey
(@seasallen) reported
@maximum_sincere Yeah man they suck. Aussie BB is the way forward. iiNet left us without internet at our old property because they canned ADSL in the area and had zero NBN solution for us despite the fact my upstairs neighbour already had NBN.
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cringe dispenser
(@kittamine) reported
Also can someone fix my wifi pls what is this dial up crap on nbn
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Chas
(@charles_lidgard) reported
@TPG_Telecom my NBN just went down - can someone reach out to assist, ta
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Alpa
(@AlpaB_) reported
from
Sydney, State of New South Wales
@VodafoneAU how much longer is the NBN outage in Bondi going to go on for? It’s been out since around 3pm!!!
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Chris Snow
(@chrissnow21) reported
@PMalinauskasMP Hope they do better than at least one Internet customer - outage Thursday 7.30pm. NBN doesn't work weekends so restoration Monday 11am. Seems there's no NBN emergencies plan. For 3.5 days outage, ISP has credited account with $7.89. Coopers Stout longneck = $7.80. Got 9c spare
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David Bonnett
(@hdbonnett) reported
@NBN_Australia It's pretty poor form to assume that an outage that happened on Cup Day at 1:30pm was weather related and not bother to even send a crew onsite to check. If you had, they would have discovered a truck had taken down a cable and fixed it then rather than 2 days of no service.
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Chris Snow
(@chrissnow21) reported
@PMalinauskasMP Hope they do better than at least one Internet customer - outage Thursday 7.30pm. NBN doesn't work weekends so restoration Monday 11am. For 3.5 days outage, Seems there's no NBN emergencies plan. ISP has credited account with $7.89. Coopers Stout longneck = $7.80. Got 9c spare
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DaveO
(@DaveOvenstone) reported
@mattjcan Why is Malcolm still allowed to stir the trouble he is, twice removed as party leader, more labor than Bill Shorten, Time he is removed from the party or does he own some of them. Nbn disaster, submarine deal disaster, snowy 2 pumping water up hill costing a fortune t run it down
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golfon5
(@golfon5) reported
@NBN_Australia The power has been off again and again my internet won’t start up. I have spent an hour arguing with the call centre person about the situation. Eventually he raised an engineering ticket.. why can’t you guys deal with the problem as soon as power is restored?#3rdworldinternet
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Valerie Therese ☕️ 🍪
(@ValerieTherese1) reported
7 DAYS WITH @Optus NBN!! Second technician scheduled for today is "on hold" because of some imaginary outage.
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3poodles
(@3poodlesWoof) reported
@OurNewHomecoach He had a run, crashed at the first hurdle. Sold a dud of NBN to us Sold a fake take of himself to us Had to buy his leadership Barrier reef tin shed got hundreds of $m granted….WTF Leader…..nar
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WhiteBoySoma
(@iblamethe90s) reported
French Submarines are almost as bad as Turnball's NBN.
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Ussha Powell
(@UsshaP) reported
30 minutes before the NBN goes down for maintenance and I have a WiFi hotspot working! Not as simple as it sounds because my mobile provider also has outages today so I needed a prepaid SIM and a working old phone
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Optus
(@Optus) reported
@Hey_Papito Hi James, sorry to see the trouble you're having with your NBN connection. We'd like to check that out for you on our end to see what's going on. If you could please send through a DM with your Optus NBN username, we'll jump onto this asap. Rob
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1800-****-OFF
(@1300_fuckoff) reported
@NBN_Australia @Media_Stable Ever bothered to ask technicians how they feel being treated like slaves? Doing the work in the field, dealing with all the crap from delivery partners, customers, and nbn.
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tamara klomp
(@tami_klomp) reported
@BagoshOsh @916_stevo Which can be used by you tubers etc to earn taxable income,unfortunately we don’t have a kick arse nbn so itdowant@happen much due to bad service and slow speeds