NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Sydney, Brisbane, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee, Wollongong and Sunshine Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Total Blackout | |
| Melbourne |
Total Blackout | |
| Sydney |
Total Blackout | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Paulo 🇳🇿 🇦🇺 wear a 😷!
(@Martin_Paulo) reported
@gumby_blake If the NZ government had tried to roll out something as broken as our NBN there would have been national outrage and they would have been booted out of power. Here, everyone just shrugged their shoulders: and voted the guilty back into office at the next election.
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Chris OConnor
(@GrumpyWookie) reported
Hey @optus - any update on NBN outage ? It’s only been 12 hrs... Lucky I’m not working from home - oh wait, I’m TRYING to work from home - BUT MY INTERNET IS OFFLINE. 😡😤🤬
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Ed Healey
(@emptycab) reported
the nbn and foxtel go are the most useless things in my house. im not very well so spend a fair bit of time in bed,trying to watch anything on foxtel go is impossible as it buffers non stop. never had that problem with adsl
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Khal Drongo
(@hpstorian) reported
8am-12pm - NBN install scheduled 12:05pm - no install message, so I follow up 12:20 - finally get through to tpg who transfer me to a case manager, who hangs up rather than picks up 12:30 - I get a message saying install successful while in the queue for tech support. I hang up.
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Vадiм
(@va_d1m) reported
@NBN_Australia 3CAU has been down since ~8am this morning. ETA on services restoration at all? Thank you.
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Chris Carter
(@cjacarter) reported
@Telstra nbn connection - done online trouble shooting done told to get technician involved been online 4 times with no response messaging support been on for 45 mins no response !
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Humblina🇦🇺🇱🇧
(@HumbleTNF) reported
@NBN_Australia fix yo ******* servers
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Malcolm Hamilton
(@MalcolmHamilto) reported
@TPG_Telecom @tpg I am super frustrated that our NBN WiFi in East StKilda Melbourne is down yet again! Constant drop outs since connecting to the #NBN despite a 30% price hike from my ADSL #TPG. @TIO #TIO
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I.M. LEEsel.
(@LeeBruh_Greene) reported
The problem is that as a whole NBN (Northern-bred *****) I can’t really deal with the way they deal with snow in these other areas.
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Dave The Happy Singer
(@HappySinger) reported
@laurenmartyn @Aussie_BB @iiNet To be fair to ii, if it's a technical fault with the line, they might not be able to do much other than escalate it to the NBN. But: Aussie's signup and service so far have been stellar if you do decide to move.
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Rage
(@RageBruh) reported
@NBN_Australia I've taken the appropriate steps with my ISP, the only thing NBN could offer me that would help at this stage, would be a contact to speak to directly should I need it so I don't have to spend an hour explaining my case to every again I speak to. Not sure if you can offer that?
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Optus
(@Optus) reported
@jessereynolds Hi Jesse, thanks for reaching out. I'm sorry to hear that you've had nbn connection issues. We'd be happy to assist however we can if you're an Optus customer, just DM us. However if your connection is with Internode I'm afraid we won't be able to help - Aron
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nbn™ Australia
(@NBN_Australia) reported
@reideemer We understand service issues are frustrating. If your current and previous provider has raised service restoration tickets to nbn they can reject the outcome if the issues have not been resolved to keep the ticket open. 1/3
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Cassandra: prophesier (or random greek statue)
(@parthenope) reported
@D_Melissa2 Argh. NBN fail in a new rental. LOTS of scolding about how it must be my fault. Still - fish & spuds in the oven, beans on the boil
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Jamin Daniels
(@jamin_daniels) reported
@NBN_Australia jmoved into a new place, nbn provider telling me the pre lived in property will need a nbn tech to come out as our nbn box is faulty. That will take until the 8th March I’m told. How is my wife and I supposed to work from home? Hope someone reading this can help???
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TPG
(@TPG_Telecom) reported
@andyyapwh Hi Andy. We apologise for the inconvenience, we can see that the issue affecting the service is now being handled by our Engineering Team and has been escalated to NBN Co. we're currently awaiting for their feedback. Updates will be provided when it becomes available. -Shane
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Sean G (Rdot89)
(@Rdot89) reported
NBN and home internet has been offline due to network outage for over 12 hours... Still no updates on ISPs website. Worse still, I contacted them and they had the gall to say it was resolved, despite me confirming to them it wasn't.
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Jesse Reynolds
(@jessereynolds) reported
Hey @Optus you have hijacked our FTTP NBN home internet service and messed up our address with @NBN_Australia. @Internode say it will take days to get it fixed up by NBN. Reckon you could sling us a 5G modem while the damage is being repaired?
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Jesse
(@JesseStokes10) reported
@NBN_Australia Don't need to apologise, just pass the msg onto the boss. It's not just my connection or internet. It's a lot of Aussies. We used to have 4 or 5 consoles and everything ran smoothly. Now it's slow asf and keeps dropping out curtiousy of NBN.
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Isolation Abby
(@MinervasRefuge) reported
@NBN_Australia I was checking that last night, it was marked as "unplanned maintenance" but given there's no estimate on the recovery time, it's hard not to feel frustrated esp. while sick. If there was even a rough estimate of when the network was coming back online, that would be nice.
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Alex McDonnel
(@AlexDGlengarry) reported
@Russputin2 I wish these scammer ********* would realise that NBN never calls 'customers' , only your retail provider eg Telstra, iiNet etc.
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Real (Not a bot) Robin :)
(@mahootna2) reported
@NBN_Australia Appreciate it Chris. Just extremely frustrating to have such ridiculously slow “broadband” when the alternatives are so close yet so far away.
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💧☘️🌱PeterBax - Make lying wrong again - No DMs
(@BaxterPeterba) reported
@TrevorHockins @wonderi39063030 @abcnews When YouTube stops working for instance? When your Mapping in the car stops working... All this and more from the morons that brought you the worst NBN in the world.
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Nino Iaccarino
(@thcnunz) reported
@Internode Your guys support is 2nd to none!! With having an unreliable NBN connection every time it rains heavily, having actual, competent support really helps. So glad I made the switch to you guys. Now just need NBN to actually fix their network!
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Hawky 🦅
(@TheRealHawky) reported
Telstra... fml Took the dude a week of back and forth to realise that when I'm taking about a 5G sim not working in terms of data that I'm not talking about nbn... Why is their support so poor? Other parts of the organisation are fantastic.
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Reideemer
(@reideemer) reported
@NBN_Australia Yeah, that's been done more than once, and I've changed providers. We are on FTTN so it's the NBN piggybacking off of the old infrastructure that causes my issues apparently.
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Mark Jordan
(@markj23) reported
hey @NBN_Australia is there a department that handles complaints about the complaints department? getting no response from my "Customer Resolutions Specialist", not even a polite acknowledgment
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bondybloke
(@bondybloke) reported
@NBN_Australia i just got a quote for upgrading my rubbish slow FTTN #nbn to FTTP so I can actually continue to work from home... and the quote was $10,925! Are you kidding?! You wont give me decent nbn to start with then you want me to pay $11k so i can get decent coverage?
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Kat Barclay
(@KatBarclay2) reported
@GregWallis4 @MilesHuntWriter @julia16815 And I'm currently watching my local rural PO franchise owners driven into the ground financially & physically to "prove" that Aust. Post should be privatized? Hint: Read driven out of business & local rural NBN poor needs "be damned" to benefit private enterprises only.
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Reideemer
(@reideemer) reported
Was going to stream this morning, but it's raining so my internet stability is an absolute garbage fire. Gotta love Aussie internet. #NBN