NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Perth, Townsville, Adelaide, Brisbane, Albury, Melbourne, Rosalie Plains, Newcastle, Barrington, Sunshine Coast, Connewarre, Mile Bridge, Upper Freestone and Coomera.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Total Blackout | |
| Townsville |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Elder
(@awelder) reported
@Kimbo_Ramplin @NewtonMark I would have said the same about Abbott in 2010. The reason why he didn't meet independent requirements on NBN, climate etc is because he was beholden to more powerful interests, and I think Morrison is in the same position now. They would back ALP because of those three issues
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Dominic
(@domnixon1984) reported
I've had atleast 20 NBN technicians visit our house. Sometimes they turn up unannounced and unexpected. Sometimes they say they're coming and never turn up. Everytime they come, they tell me there is fault in the line and it needs to be fixed. They say they've fixed it...
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James Hall
(@james_l_hall) reported
I will never forgive this government for ******* up the NBN. My already modest upload speed is now halved due to rising costs. This isn't how either technology or infrastructure should work. It is however, how ****** businesses work.
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Dominic
(@domnixon1984) reported
Please like, retweet and comment this far and wide. Dom's Internode Saga. Part 1 of many. About 6 months ago my NBN service with Internode started cutting out intermittently, sometimes once a day, sometimes 5-6 times an hour. This problem still persists and...
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Twitface
(@Twitf4c3) reported
@allenby_darryl @orlandomazzone @PRGuy17 The fragmentation of the NBN, moving more services to inferior technology (fibre to the node/kerb) leaving us with a piecemeal network that let a lot of people down during the pandemic, while increasing roll out costs
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Omwami
(@omwamiKing) reported
@Optus you know there's an outage since sunday to go on for a week, you don't inform customers, and on calling you advice that I purchase another product from you or other providers. @NBN_Australia yours is down as well and calls not going through. **** services nkt!🤬
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nbn™ Australia
(@NBN_Australia) reported
@ShawnD_Keller Hi there, we're sorry to hear this. In order to rebook a new appointment, please liaise with your service provider directly. Where needed, they will work with our nbn support team and provide updates. Thanks, Sarah
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Ms_Stevenson
(@Ms_Stevenson_VP) reported
from
Sydney, State of New South Wales
@domnixon1984 @Internode @nbn I am going through this same mess at the moment. So poor. I understand things got wrong but the whole customer service process is a mess, I'm furious!
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Neil Bolton 🇺🇦 💛💙
(@NeilBoltonRSPL) reported
@MrKRudd Just get a Starlink dish. NBN will never be able to catch up.
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Dr Margie Borschke
(@copyculture) reported
Hi @iinet my neighbor and I are both experiencing intermittent drop outs on our NBN service in Bondi junction near Waverley Park since about 2:30 this afternoon. No faults noted on your site but clearly something going on. Any advice on when normal service will resume
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Chippin’ in
(@TheRealSwifty) reported
@Telstra @NBN_Australia what’s the issue with the NBN in Perth Northern suburbs today. It’s crap. Thanks.
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Dominic
(@domnixon1984) reported
@AmandaBlesing @Internode Don’t be fooled Amanda. I’ve been having problems for 6 months and their only solution is to send NBN technicians to confirm that a have a problems. Apparently they don’t k ow how to actually fix anything.
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Peggy Sanders
(@peggymel2001) reported
@LISATATTON2 @ramblingwitch Cutting what’s left of the public service really means privatisation of everything that is left of public ownership, government. Social security privatised - Indue card. Universal health and education privatised. Student debt to banks. NBN. Visa apps………#abcnews
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🥈 The Marto Institute
(@Marto_65) reported
@CPontificates @AlboMP @JuliaGillard Unfunded NBN didn’t help either.
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Johnson Lai
(@gerson008) reported
@domnixon1984 @Internode @nbn Since Internode was sold by Simon Hackett many many moons ago, i no longer associate with them. I hope your issue is resolved quickly. Where do you locate, is it in the suburbs or remote region?
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Dr Margie Borschke
(@copyculture) reported
@iiNet Per @iinet the @nbn reporting stability issues in Waverley. Faults reported investigation underway
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Optus
(@Optus) reported
@omwamiKing Hey Onwami. I'm really sorry to hear about the current NBN fault that is affecting your service. If you can send us a DM, we can then look to assist and follow up on this situation further from there. Kyri
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Kiernan McGill
(@kiernan_m3) reported
@domnixon1984 Far out. Frustrating. We experienced similar problems but with 4G wireless home broadband. Couldn’t get NBN for ages (don’t ask why, it’s a longer thread than yours). We have now switched to NBN and now you have me worried. So far so good though.
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Brian Bartlett
(@rockabyecq) reported
NBN should be available at all times ie Always on by default in every home. Connect to emergency, government services, health and education no fee. Buy data access if required by the hour. Time to innovate. #nbn
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Fi Sheppard (She/Her)
(@fi_shep) reported
@iiNet Is NBN service in 2022 out please?
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meh
(@maki_nation) reported
We also don’t need investigation into why the nbn is ***, rip the copper wires out of the ground and replace it with fibre problem solved what ******** do we have a minister of tech for if they can’t even tell you why fibre is better?
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Johnson Lai
(@gerson008) reported
@domnixon1984 @Internode @nbn Since Internode was sold by Simon Hackett many many moons ago. I no longer associates with them. Anyway, has your issues solved?
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I'm Phoebe
(@headkittens) reported
my ****** HFC is bad again @NBN_Australia please give me free fiber to the premises
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Dominic
(@domnixon1984) reported
...(they haven't) The problem persists. Sometimes the NBN techs turn up and attempt to get me to engage their own out-of-hours data cabling business to solve the alleged problem. Sometimes they say they can't fix the problem because the power pole is condemned and they need a ...
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Dominic
(@domnixon1984) reported
both @Internode and @NBN_Australia seem completely powerless or unwilling to fix it. But that's not all. the sheer saga and monotony of dealing with customer service reps who go through robotic steps infinitely...
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rach ✿
(@rachplayssttv) reported
@kimetcetc @Aussie_BB nope, they let someone from optus just cancel and take over my nbn for the people next door. it's so ridiculous.
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Nic
(@nicn67) reported
Let’s talk about the economic managers, as Josh refers to himself as. Good economics by spending more than the initial plans for the NBN despite sort of delivering a sub standard network. Then the billions wasted on converting submarines to diesel then to cancel altogether.
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Christopher Prince
(@zinifax) reported
@PaulFletcherMP @Eve5810 @DaveSharma Hilarious. Thanks for the laughs. Can you get back to work and fix the #nbn. Really embarrassing now.
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Grant Wallace
(@wallysaurus) reported
@TPG_Telecom Hi, is there an update on the outage in Thornbury 3071??? No resolution time on NBN website, being directed to TPG for further info. Outage is getting close to 24hrs.
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Craig Campbell
(@Cambo9) reported
On a (attempted) message chat with @Optus about fluctuating NBN outages. But no one is on this service either. Force you onto the app and Customer service out, NBN out - what else is going wrong with Optus? #fail #internetfail #frustrated