NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Rosalie Plains, Perth, Ballarat, Camden West, Canberra, Newcastle, Mount Gambier, Greenmount, Gold Coast, Gawler and Cape Jervis.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Obsessive Compulsive
(@0B5ESSED) reported
In that time we've been happy with @iiNet and always said it's worth paying the extra for the technical assistance we've received. We're not happy now @iiNet. We understand the problem needs @NBN_Australia to fix, but we pay you and we rely on you to work with NBN to sort it out.
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Break a leg
(@JeSeGrey) reported
@StephenJonesMP @mahootna2 Beggars belief it hasn’t rolled out there yet when they’re already beginning upgrades to existing NBN infrastructure in other parts of the country The whole rollout under LNP has been a scandal. I don’t know why the Australian public aren’t more angry over this essential service
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Chris Cahill
(@christocahill) reported
@LennaLeprena Rupert told them they couldn’t build a proper NBN network because it would open alternates to his overpriced pay TV monopoly. The experts told them do it once do it right do it with fiber but Rupert one the day Abbott told Turnbull to wreck it so he did.
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Obsessive Compulsive
(@0B5ESSED) reported
This never happened with ADSL. Only since the NBN changeover. We have fibre to the node (thanks Malcolm). Took us one or two storms to connect the outage with the storm activity. Reported it in Feb to @iiNet who promised to log it as a fault.
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Eddy Cannella
(@BiostatPL) reported
@murpharoo I believe that to be hyperbole. An attempt by the government to spread misinformation. It would not surprise me if the government is going down the line it did with the NBN - taking a worls class idea and turning it into a third rate system touted as world leading.
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Maz
(@maz_net_au) reported
@swm0904 @NBN_Australia You buy a house somewhere in Australia and wait to see what kind of **** NBN internet service you win.
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Obsessive Compulsive
(@0B5ESSED) reported
How is it that our neighbours had this resolved but we can't? How is it @NBN_Australia can tell @iiNet they're not going to fix the problem, and @iiNet accepts that and fails to advise us of our option to engage the Communications Ombudsman? Not bloody good enough, either of you.
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Miranda Dempsey
(@dempsey_miranda) reported
@Telstra Process is under way, that my original internet service, connected to the NBN is still being disconnected (this has taken since I contacted on Saturday). Then once this is done I need to contact Telstra to connect a new plan! This will end up with over a week of no internet
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Obsessive Compulsive
(@0B5ESSED) reported
Supervisor can see fault logged in February and agrees issue not resolved even if connectivity has been returned (due to storm passing, not anything being fixed). Supervisor tells us @iiNet will log fault with @NBN_Australia
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Aussie Knick Fan
(@AussieKnickFan) reported
@NYKAustralia Do you rate Telstra? They were trash for us. We changed to Aussie Broadband on the NBN and basically haven’t had an issue at all. Need peak performance to see the Knicks dominate in HD definition
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Peta ஐ
(@Peta_xo) reported
It's been another month of going back and forward between RSP and @NBN_Australia trying to have someone come out progress with the cabling... But they "can't" because NBN have registered our neighbours service under our address...
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AussieRock (music is the best)
(@AussieRock) reported
@Qldaah @LennaLeprena we could fix the digital economy by fixing the NBN that these guys stuffed up
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Obsessive Compulsive
(@0B5ESSED) reported
Weird thing is ... when neighbours (same node) connected to @NBN_Australia they had storm related outages. They pestered provider who sent someone out to climb up the pole to fix it. Their problem got fixed. That technician stuffed up our connection though.
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Zero
(@ZeroFGC) reported
@NBN_Australia Hey NBN Australia, can you start paying your workers PROPERLY so they can do their jobs? A lot of us here are suffering due to your poor management. Many suburbs are STILL not connected and it has been WEEKS. Get it together!
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Miranda Dempsey
(@dempsey_miranda) reported
@Telstra The frustration is that I did nothing to request a change in my service, but when it was looked into Telstra said I had contacted another provider and was connecting to them so Telstra had to turn off my internet as you can have 2 NBN lines! I did not contact another service.
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Brooke Rolfe
(@BrookeELRolfe) reported
Internet is down for the umpteenth time and @Aussie_BB pins the blame on @NBN_Australia hardware. It was installed maybe 3 months ago!! And there’s no technicians available until Monday!! It’s 2021 and you can’t get internet in the middle of Sydney? 😭
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Obsessive Compulsive
(@0B5ESSED) reported
Pissed off with @iiNet and @NBN_Australia for a ****** response to an ongoing intermittent service fault. A thread: 👇👇👇
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siyaam
(@siyaamtweets) reported
You are paying $ for no service , loose pay due to continuous dropouts. @NBN_Australia the least you can do is send out a technician to check out the issue . But you would rather let the customer suffer for months at end rather than pay a subcontractor
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jonahz
(@jonahz02) reported
@PRGuy17 @ScottMorrisonMP NBN fail - Covid App fail - Robodebt scheme - A fundamental premise of digitized government is that it will increase citizens’ trust in government by showing that it is fair and transparent in its decisions. I don’t trust this government
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💧Derek Robinson
(@DerekRobinson2) reported
@LennaLeprena I had it for a while-I complained about 5 times, got credits for bills, but they didn’t fix the interruption problems. As soon as 5G came in I switched to that using the hotspot on my phone-rarely have problems. When they upgrade NBN I’ll switch back
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Lorraine henneberry💧
(@lotzalozza) reported
@rhysam I heard this morning they’re going to put billions into the digital economy, why not fix the NBN which apparently one of the worst in the world.
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Reselsnark
(@reselsnark) reported
I’m appalled by @NBN_Australia utter lack of ability to just do the basics. My vulnerable elderly MIL has a fault confirmed by the ISP to be an NBN issue and they say she has to wait 2 weeks for anyone to even look at it? Just a disgraceful failure to maintain basic level service
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Peta ஐ
(@Peta_xo) reported
It's been another month and no progress with further cabling because @NBN_Australia have registered our neighbours service under our address.. and can't seem to fix it.
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🎀🕯️beigewash 🔥💧🌱 FEDERAL ICAC now!!!
(@beigewash) reported
@murpharoo Typical COALition Govt. Take a forward-thinking Labor initiative, then gut it, cut funding & turn it into a poor cut-rate imitation...... Hello NBN #auspol
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siyaam
(@siyaamtweets) reported
Absolutely horrible behaviour from @NBN_Australia . Despite multiple escalations from @Optus to send out an NBN technician to resolve my internet dropout issues they keep rejecting .
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Variun
(@DumbassJaguar) reported
I -somehow- managed to get on the phone with the NBN people which is not supposed to happen, like you're not meant to be able to get there, it's not a customer facing line for the most part And it looked like we were actually getting somewhere when they hung up and closed??
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Obsessive Compulsive
(@0B5ESSED) reported
We're told @NBN_Australia will investigate and "may" send a technician around if they find a problem. No one will contact us to inform us of the outcome though so we're to call back and request an update after a couple of days.
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Obsessive Compulsive
(@0B5ESSED) reported
Called @iiNet tonight. Informed @NBN_Australia have looked into it and won't be sending out anyone to investigate the fault. Presumably there was connectivity at the time they checked so they think it's all good. This will happen next time there's a storm, as sure as ****.
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🇦🇺Shrapnel 117⭕️👻🗡
(@Shrapnel_117) reported
@angharadyeo Imagine supporting game development and a focus on 'digital businesses' etc in this way. But then having them use a network infrastructure like the NBN...
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Alba Dearheart
(@CarrotQuill) reported
@Arlowa52 we got a new router, and literally everything online was talking about NBN comptibility the problem was it's not called that in the software so I literally just needed to know what ******** something was called and everything online was talking over my head! so frustrating!