NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Adelaide, Sydney, Melbourne, Gold Coast, Brisbane, Toormina, Junee, Portarlington, Geelong, Thirlmere, Hobart, Newcastle, Colac and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Sydney |
Total Blackout | |
| Sydney |
Wi-fi | |
| Sydney |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Yap
(@andyyapwh) reported
@NBN_Australia Hi Adam, Rest assure that's the first place I checked , however, it is always saying there is no issue with my connection. Which is always the opposite when I reported the issue and after the investigation. So I would said it is not the most reliable source for information.
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
You actively refuse to let my ISP escalate this issue despite it effecting more people in Perth than just me so instead of actually looking into this like any decent person would you prefer to screw around instead of reach out and help. @NBN_Australia
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Alex
(@saltybrainslab) reported
@EziWebinternet your websites are down including the Eziweb status site - my nbn is down and there is no way to find out what’s going on. It’s been offline over 12 hours now.
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Uzui-***
(@UzuiFag) reported
@DodoAustralia Internet has dropped out again for me for the second time in 2 weeks, got lied to by your call centre people who told me there was a state wide NBN outage, only to discover it is a issue with Dodo. Area is Maroondah, why does this keep happening?
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
Nobody has to donate but appreciate anyone that chooses to <3 Obviously another $100/m connection wasn't on my list of wants because it's just more money being spent but... realistically this NBN issue could take ages to be resolved.
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Judy Brown
(@mabeljessie) reported
@masericha The LNP is and has never been tech literate that is why we are saddled with this **** NBN here. Also the Federal Covid tracing App and 100 other #stateof theARK “tech advances” that they have signed up for.
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Ausmbs
(@aus_mbs) reported
@Optus what is the problem with NBN internet services in 3134...your backup modem not working as well!!!!
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Jays
(@Jays200) reported
Can you check on an outage in Wilson, Perth, WA @NBN_Australia. It has been out for over 2hrs, reported to my ISP but your outage page still tells me everything is OK at my address. It isn't. Neither is it OK at my neighbours home. NBN is rubbish. I want @StarlinkPage
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Optus
(@Optus) reported
@agoodcloud_blog Thanks for the update, Adrian. We've identified an issue impacting some Victorian NBN services (REF#23493383). We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Zac
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Sassy Resister
(@califsassy) reported
@GeoRebekah @AdamParkhomenko Wow you totally lost my support. He is spending 1 hour praying nbn to an entire day golfing.
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Jays
(@Jays200) reported
@NBN_Australia I appreciate your assistance today but if you read my 1st tweet you'll notice I mentioned that I had already reported fault with @iiNet. This is the problem with too many links in the chain. The fault isn't at my premises. DM me and I'll provide more details.
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💧Dave Irving
(@DaveIrving99) reported
@masericha Given their record on IT projects (NBN, Census, Robodebt, CovidSafe, ... ), I think #JoshyFromAccounts needs to stop interfering with himself before he gets any more stupid.
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Charlie
(@CharlesCUlater) reported
@InsidersABC @murpharoo The past 12 years would say it's not just the National party that would be scratching their heads at policy with a 3 decade goal post. I mean look a NBN. Why not say invest in the states help them achieve the benchmark and stop sending public servants overseas?
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Adam Kent
(@akent) reported
Ok so outage is up to 12 hrs and all we get from @NBN_Australia is "it's a third party" -- what??? Which third party? Why is this acceptable?
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SässyCãt 🍩🍺🇦🇺
(@wah_jag) reported
@UzuiFag @DodoAustralia Hi, there was a huge nbn outage in the eastern suburbs today dodo is average but if you’re in the east than fair chance they were legit this time
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SässyCãt 🍩🍺🇦🇺
(@wah_jag) reported
@NBN_Australia @xspance We can’t contact our service provider there’s thousands out of internet, these generic responses saying contact your service provider when a large chunk of the Eastern suburbs are without internet .. it is not a service provider issue .. it’s Telstra it’s Optus .. Jesus Christ
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Kristin
(@Kristin542) reported
@NBN_Australia C’mon Darren, “anything else”! No one helped us with this service outage at all, didn’t even acknowledge it had happened. Thanks at least to @Aussie_BB for keeping people informed.
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Andy Yap
(@andyyapwh) reported
@NBN_Australia TPG said it is NBN fault and I found NBN is not going to in turn blaming TPG for the same, I just wish to have a resolution. I guess NBN is going to have a very bleak future, it it doesn'tbuck up to gear up against itself to face the 5G challenge to proof that itself worthiness.
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News & Views
(@Nicklorentzen) reported
@Telstra New internet service via Velocity (existing modem on site) to new residential premises. NBN not available at those premises.
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Optus
(@Optus) reported
@balloffur We've identified an issue impacting some Victorian NBN services (REF#23493383). We are working to restore services as soon as possible. We apologise for any inconvenience caused during this time. Zac
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Descry 🇦🇺 // Twitch: DescryAU
(@descry) reported
Well, are you gonna be ******** and insist I have two more techs out to my house during a lockdown or finally escalate my case @NBN_Australia when myself and Aussie Broadband know full well the issue is not on my end? #auspol
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Meredith Brown
(@MeredithABP) reported
@yayKM I’ve been really happy with my service from Aussie Broadband. Especially when they actually managed to get my nbn hooked up when iiNet couldn’t be bothered
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benjdunn
(@benjdunn) reported
.@Telstra my NBN’s out again (6 times in two weeks). Seems to happen every time it rains. Not what I expect from a modern network.
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Glen Fuller
(@Eventmechanics) reported
Need to know more about this @NBN_Australia outage. Yes I've looked up the outage on NBN website and yes my address is affected. Currently in at work office because I can't work from home.
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Nuggsftw
(@nuggsftw) reported
@NBN_Australia Hi Darren, would it show if another service provider was servicing the estate even if you can't see which one it is?
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Susan Hay
(@SusanHa49341818) reported
@masericha Tech literate? Why doesn't the covidsafe app work and why is the nbn so slow?
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MisterM
(@FmkMister) reported
@masericha Well we can't expect to much from the dears they couldn't even get the NBN right, went for a lesser system and yet miracle of miracles it ended up costing more and a whole lot more when the **** has to be replaced again in the next five years.
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TPG
(@TPG_Telecom) reported
@r_allda We're sorry to learn about your recent experience. We understand that you wish to use a 3rd party router but there are some instance that it may or may not work with the NBN connection specially the phone service. 1/2 -Geli
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BigBoreBoom
(@BigBoreBoom) reported
@Telstra @NBN_Australia Massive NBN outage in Melbourne’s Eastern suburbs at least. What’s happening? #telstra
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Lori Bitney
(@BitneyLb) reported
@GeraldoRivera He was a meglomaniac who loves the sound of his voice and heaven help anyone who nbn disagreed with him. Not sure what tool you used to measure his "success", but there is a majority that sees him as a failure who lied every time he opened his mouth.