NBN service status: outage reports and connection issues
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (74%)
- Wi-fi (11%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Sydney, Melbourne, Perth, Adelaide, Arumpo, Cairns, Hobart, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, and Junee.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Internet | 9 hours ago |
|
Brisbane
|
Wi-fi | 12 hours ago |
|
Sydney
|
Internet | 13 hours ago |
|
Sydney
|
Internet | 14 hours ago |
|
Melbourne
|
Total Blackout | 16 hours ago |
|
Brisbane
|
Internet | 16 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Lucas | 🇦🇺 (@TheBlackWallaby) reported@australian Even Tesla is made in China, so what is the actual issue here? This was sent from my Mac Mini, made in China, sitting on a desk made in China, connected to the NBN through a Wi-Fi gateway made in China, typed from my Logitech keyboard, made in China, while I sit in an office chair made in China, looking at a Samsung monitor made in, checks notes, Vietnam. At some point the argument has to get more precise than “China bad.” If the concern is connected vehicles, telemetry, firmware access, data storage, or fleet security for MPs, then make that argument properly and apply it consistently across all networked devices. But pretending Chinese EVs are uniquely suspicious while half the modern office supply chain is already Chinese-made is not analysis. My iPhone (made in China) is connected to my Apple Auto - driving me around tracking me on a GPS map, with a microphone that works, and the Head Unit (made in China) Where does it end?
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Bodgie Steve (@BodgieSteve) reported@Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.
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Peter Patrick (@PeterPatri67891) reported@pikkkkaro The wifi will only improve if the internet connections are better. So the problem is the nbn network cable & fibre optics not the wifi.
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Michael🧙 (@mich___l) reported@ruicharadrius lol do you live in the middle of nowhere or something? NBN is fairly quick in most places. I get 250 down, 50 up for a decent amount for a decent amount and no downtime.
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Peter Strachan (@Peter_Strachan) reported@NBN_Australia, I have had no NBN service since the 11th of April in Cottesloe, WA. The date for reconnection keeps moving out. Do you have any serious information on when it will return and what is the problem?
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nbn® Australia (@NBN_Australia) reported@Peter_Strachan During an unplanned outage on the nbn network we keep your service provider up to date on all available updates like estimated restoration times and details of what's being done to fix the outage itself. As soon as we have any updates, we'll let your service provider know. 1/2
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xjet (@xjet) reported@eevblog @Hobbie4C Perhaps there's been a huge surge in demand for bandwidth from those cellsites since the NBN outage? Everyone has the same idea as you and bandwidth is finite. The more concurrent users, the lower the throughput.
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Salvator Mundi (@thelostleonardo) reported@EnergyWrapAU NBN generates revenue and pays down its costs over time. How can you compare that to NDIS which is a huge ongoing cesspool of fraud and waste.
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Ryan Emery (@ryanremery) reported@VodafoneAU And, of course, @VodafoneAU is claiming they have to wait 24hrs for my "service number" to change before I can get the FTTP I requested 2 weeks ago. @NBN_Australia says it hasn't received a modification request. Today or 2 weeks ago. Time for the ombudsman.
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Munted (@use_insert) reported@NBN_Australia Can you pull your finger out and at the BARE MINIMUM, updated your website with outages. Yorke Peninsula SA Over an hour offline and your 💩 website says “No Outages” ISP confirms that you are the problem 🙄
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💧☘️Rhona - Bluesky: rhonae (@bensab3) reported@james00000001 Yes, and another good reference would be the NBN! Oh, Gonski,NDIS 1 Labor introduces excellent policies to assist, costed7designed - lies&falseScareCampaigns getCoalition elected&immediately they tear down/interfere &alter, to point the policy fails and they happily blame Labor
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Peter Cross (@PeterCr58710847) reported@QuentinDempster The biggest **** ups in Australia have always been initiated by labor governments the NBN NDIS the rollout of renewables in net zero and so many other **** up policies
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Candace Tomlinson (@aukuschampion) reported@EnergyWrapAU That’s okay, the NBN is the most expensive internet on the planet. The NDIS is the most expensive support scheme for disabled people on the planet. But Australians can afford it! Can’t you? Journalists surely can, why else wouldn’t they complain?
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Dave Jones (@eevblog) reportedI found out what the problem was, the entire building is down. NBN backbone issue, so it's not the ISP. Found a guy in the building that runs a mobile repeater business for buildings like this and he has official contacts with Telstra who say it's going to be down for the whole long weekend. Everyone in the building is struggling with phone access. He's going to put a proposal into strata (handily, that's me!) to install mobile repeaters in the building and also the basement carpark. I said I'll approve it.
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The Cradle (@TheCradleMedia) reportedVIDEO | Just one minute before the ceasefire came into effect at midnight, Israel carried out an airstrike on a residential complex in the southern Lebanese city of Tyre, resulting in a massacre, according to NBN reporter @hasanfakih24, who was at the scene. This morning, emergency teams recovered the bodies of 11 victims from beneath the rubble of a residential complex in Tyre, while 35 others were reported injured. Civil defense crews are continuing their search for those still missing under the debris.
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Philip Wall (@BaronPhilbert) reportedRecommendations for new NBN service, please? After 25 years, @Optus feels it's more important to reward new customers than existing ones. Anyone had experience with @Aussie_BB or @Kogan ?
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loksta!🗣 ❤️. . (@locky82903378) reported@ScreamyB0I @TheIshikawaRin Totally ridiculous to think they all be taking phones that don’t work no signal cell towers in space , no nbn internet cable for a router to plug into , no wi fi on board , the weight of the phones chargers cables etc x 4 is stoopid when every gram counts . Total sci fi nonsense
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DBMG 🇦🇺 (@dbmgreen) reported@james00000001 NBN 50000km of new copper wire $.7bil Now Telstra/NBN have to retrofit secure pits to stop people stealing the copper. Not a problem with all fibre. The LNP completely screwed AUS all the while paying their mates millions to manage it. #industrialisedcorruption
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🦺 Benedict Harris (@benedict303) reported@Optus we were on the phone to OPTUS for THREE HOURS to some operator in India, we just wanted to move to a faster NBN plan, and they could not migrate our old account over. NIGHTMARE and Optus are outsourcing their support to useless people in India
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kane (@kanethesaint) reported@eevblog Where is the NBN outage?
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OptoIsolated IO (@optoio) reported@eevblog Yeh its almost never the ISP. it's almost always the NBN. No opportunity for whipping up a Starlink on the roof? :P
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bob (@BrettS69) reported@EnergyWrapAU @BhagsNStonks The NBN lacked a clear business case, and tried to deliver a Singapore solution to a geographically different Australia. The future was wireless.
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The Lord (@lord_tizza) reportedAnd Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(
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🇦🇺 Steve Penman 🇦🇺 (@Jade_Tiger62) reportedHow ******** is the $90,000,000,000 NBN fibre to the house internet, promised 500mbs in Australia run @ 30mbs at 9.30pm on a Wednesday night??????????? Another Australian government FAILURE 😡😡😡 Starlink tomorrow! **** you @NBN_Australia
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gordon malcolmson /malky🍀🇮🇪🏴🇵🇸💚 (@gordonmalcolms3) reported@racingblogger Terrible ride by NBN😒🐎🍀🇮🇪
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alex (@alexB00683977) reported@ShackelWill @JoSmith05406728 It’s Labor’s miserable ghost Turnbull who was in charge, same blowout happened with his other failure the NBN. If K Packer hadn’t provided his financial support which later he regretted Turnbull would be just another punter. Kerry had nothing good to say about him.
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Ryan Emery (@ryanremery) reportedSo the FTTN service that had been supposedly canceled is now working. @VodafoneAU claimed it was my modem. I'm using that same modem/router connected to the NBN fibre optic. Either it's a miracle or something broken got fixed.
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Loftwah (@loftwah) reported@QdenisT @AshPolitik Or the fact that what Abbott and Turnbull did with the NBN crippled the future of our entire generation at the most critical time to the point they should be thrown behind bars. That will and should never ever be forgotten or forgiven ever.
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jagdtigger (@panzer_VI) reported@eevblog If that is the mobile plan you bought, TBH it was to be expected. Every NBN customer in that same are is looking for an easy temporary solution......
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Gregory J O'Flaherty 💧💦 (@schitzoziris) reportedMy High Speed National Broadband Network #NBN Internet Connection has gone from slow, to none existent !