NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
-
Internet (74%)
-
Total Blackout (11%)
-
Wi-fi (10%)
-
E-mail (3%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Gold Coast, Adelaide, Melbourne, Perth, Sydney, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Gold Coast |
TV | |
| Brisbane |
Total Blackout | |
| Adelaide |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
-
Lawrence Finn
(@Hipcatprintery) reported
@NBN_Australia Telstra levels of bad service on steroids.
-
Grom Reaper
(@gromreaper) reported
Whee, 12+ hour NBN outage that Optus isn't even aware of
-
Rhys Cabot
(@KingPirateNinja) reported
@iiNet Any updates on the NBN outage in west Belconnen ACT?
-
Noxic
(@goldsmithyy) reported
Internet's out wont be back until the nbn guys fix it on friday
-
Lady_Lake
(@LadyLake_Hut) reported
@BernardKeane Slow NBN connection?
-
Simon King
(@Svanika) reported
@VodafoneAU can you please confirm I have to call you on a telephone to cancel my month by month NBN contact?
-
SH
(@skhafiz) reported
@NBN_Australia @Optus internet down all day. Network outage under investigation. So much productivity lost but no one cares. Happens too often. Australia is one of the worst countries for internet speed thanks to monopoly of one wholeseller. Pathetic service to have outage
-
Lunar ~ They/Them
(@LunarDarkling) reported
@TPG_Telecom WTF does 'router compatible for NBN Hybrid Fibre Coaxial (HFC) service' mean?? How do I know which modem/router to buy?
-
Dave
(@gundyman) reported
Hey @NBN_Australia , your technology choice status form has been broken for a while, and your contact line seems to just be lots of automated ways to get hung up on. Can you ask someone to take a look?
-
Aaron Dodd
(@AaronDodd) reported
@Dotto88 Slow moving rusted on, poorly informed rural voters. Labor offer much better representation and policies for rural communities - healthcare, education, NBN, but you know.... unions. bad.
-
David
(@TechDesignau) reported
It's like the spammers have all decided to step it up a notch this week. 9 different phonecalls about my "NBN" service so far today and over a dozen emails trying to get me to click to change my email password.
-
Totally a bot
(@Jonhulme5) reported
Hey @NBN_Australia - 24 hours since storms took out the NBN in Marrickville. Website says you’re aware of the problem - how do you get updates on progress? With so many of us working from home, we need to find alternatives if it’s not coming back soon.
-
mininalist_ic_living
(@minimalist_ic) reported
@NBN_Australia I am still waiting for a solution. Still stuck in the ping pong match between @NBN_Australia and @iiNet #nbn #InternetShutDown
-
Josh
(@sydutg) reported
@Optus Hi Optus NBN in our home postcode 2220 has been down since 5pm, can you please inform your Networks team to fix it?
-
Nathan Patrech
(@ACOPNate) reported
@Telstra I’m no marketing genius, but surely advertising that 50,000 people use the 4G backup facility every day just means that 50,000 lose NBN signal every day?
-
Freda Nurks
(@fredanurks) reported
@xskinn Hi Ian, @mishyloan says you're having internet probs again.. so far it doesn't look like Dodo, but an increasing spike on nbn issues reported..
-
Lawrence Finn
(@Hipcatprintery) reported
@NBN_Australia Pie in the sky. I rung told the very nice operator the problem she then went to transfer me to the priority team who then hung up on me. I’ve wasted so much time trying to make Telstra and NBN work over the years and every action you offer is about me doing your job. NBN is
-
DJ LEON BOTSKY 🧞♀️🎧
(@fivewalls) reported
Good thing they built that NBN to original spec and didn’t replace with a second rate copper network which was susceptible to heavy rains, eh Sydney?
-
Danny
(@DJXX__) reported
@Optus NBN been down for coming on 9 hours! How is this not fixed yet!
-
💧Ron Jones❄
(@RBJRON) reported
@andyjennings The NBN doesn't work at all now. The tablet has it's own sim card for mobile operation and the internet is being provided through the sim card
-
Lakey Farm
(@RayMondeDeux) reported
@ChrisCourtney4 Not cheap. Star link a month is $139. Plus set up of $900. Sky mesh, skymuster nbn service ~ $80 month but drops out all the time... More feedback soon
-
Vanilla Bean
(@LadyBeeGee) reported
@Doctor__Anita I had one come into the house w one and take it off the minute i went to check on my kiddos. He was asked to pull back as two babies w no vax access. We put in an angry complaint w NBN and Aussie BB.
-
TPG
(@TPG_Telecom) reported
@Michaelchenjx There's no outage declared by NBN Co that affected your neighbours' service, Michael. Please advise them to contact us directly and provide their account details via DM or PM to assist them accordingly. -Basil
-
Mitch
(@Nerhhvous) reported
@ATVIAssist Hi - I am receiving a "VIVACIOUS" Error on the home page when loading up Vanguard. Options are to retry or quit to desktop, both resulting in the same loop. Is this a known error and is their a fix? I've reset the NBN, router, PC, reinstalled the game - no change.
-
💧Sally Lawry
(@SallyLawry) reported
@roobiefox I used to get a lot of scam calls from the "NBN". I now tell then that the NBN man is working on the problem outside my door as we speak and thanks for the follow up and good service. The last person who phoned said to be careful, the man at the door might be a scammer lol
-
The Hon Thynne ♐💉💉💉
(@michaelrperth) reported
@roobiefox I never answer an unknown number on the land line. They are just bots checking to see if anyone is home so some random call centre person in Delhi can ring later and tell me my NBN needs fixing.
-
Rory Banwell
(@rorybanwell) reported
@Optus I have just sent you a DM as I have been without NBN in 2450 since 20:45 SAT NIGHT! I have bought THREE new routers to try & fix as says no outage at my address. How is this acceptable? Please help me. I NEED to work! Thank you - Rory!
-
SH
(@skhafiz) reported
@VodafoneAU nbn goes down so we think we can use our mobile as hotspot to do work from home. But guess what Vodafone is crap in our area too. We have the worst internet and mobile coverage in the world. Oligopoly of 4 major networks is reason we lag behind the world
-
Grom Reaper
(@gromreaper) reported
@rhythbuster I've been on hold with Optus for over 90 minutes and I think their tech support finishes at 8. The outage is reported on NBN's and Telstra's sites but not on Optus' and I can't get an ETA for a fix. How long was yours out?
-
Lo Carmen
(@LoCarmenMusic) reported
@Hipcatprintery @NBN_Australia Oh god as if life wasnt stressful enough! I home schooled on an isolated farm in Georgia with no internet access for months, it was damn hard work!