1. Home
  2. ❯
  3. Companies
  4. ❯
  5. NBN
NBN

NBN service status: outage reports and connection issues

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 73% Internet (73%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Perth, Melbourne, Sydney, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

CityProblem TypeReport Time
Adelaide Wi-fi 13 minutes ago
Brisbane Internet 3 hours ago
Adelaide Internet 9 hours ago
Perth Internet 12 hours ago
Melbourne Internet 15 hours ago
Melbourne Total Blackout 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • 30103Fnq
    30103FNQ 🌪 (@30103Fnq) reported

    @NBN_Australia Hello. I have a fault listed with a new NBN Box not talking to a router. Telstra reps have twice lodged an on site visit request. NBN do a remote test and deem device is working, then cancel on site visit. The NBN connection fault restarts…

  • ZackBro74245761
    Zack Brown (@ZackBro74245761) reported

    @RobToThheOz @over9000AU @AvidCommentator Making them good for top ups not but as a primarily fuel source. Two, VPP has never been tried at a city scale and would require a lot of new telecommunications infrastructure to implemented ie. we would have to implement a proper NBN rollout of some sort.

  • DesignedToFade
    feliz navidud (@DesignedToFade) reported

    The @NBN_Australia > Service Provider must be one of the worst customer experiences there is. NBN are the issue when there’s an outage, customers aren’t able to talk to NBN for info, and service providers give vague information to customers because they aren’t kept informed.

  • ConroyJohn36064
    TrueBlueAmerican @Betamalefinder 3606------------- (@ConroyJohn36064) reported

    @MalleusIg tribal ****. nbn

  • use_insert
    Munted (@use_insert) reported

    @NBN_Australia Can you pull your finger out and at the BARE MINIMUM, updated your website with outages. Yorke Peninsula SA Over an hour offline and your 💩 website says “No Outages” ISP confirms that you are the problem 🙄

  • ironicmeme42069
    Hit and Miss (@ironicmeme42069) reported

    @bluewavedream Starlink is 1 provider NBN lets me choose any provider The government should not give a private company a monopoly on internet service

  • KyBroome35
    Ky Broome (@KyBroome35) reported

    Now almost 5 hours into NBN being out for an unknown reason... Pretty pathetic tbh As such videos of Trade Targets and Team Reveals might be slow and late getting out

  • JmarrMarr
    💧Elizabeth Marr (@JmarrMarr) reported

    NBN News If the Greek food truck guy cannot afford an extra $100 per week for fuel & has to increase the menu prices then he must be running a lousy business. He should wear the hit & keep his loyal customers, there won’t always be a fuel problem

  • WarkickBrown
    Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported

    @hisaflog100 The original sin was Rudd and Conroy decreeing that NBN access charges must be flat across the whole network.

  • SuthoDan2
    SuthoDan (@SuthoDan2) reported

    NBN outage on Super Saturday... This may be my villain origin story

  • Maarten1947
    Maarten 1947 *One Man's Opinion. (@Maarten1947) reported

    @19Andy7o Never, when the ALP is concerned they are never at fault it is always everybody else fault. They introduced NDIS,NDIA, NBN, Voice,the list is endless however always remember it is not their fault!

  • trickyidnego
    Millicent Bystander (@trickyidnego) reported

    I look at this guy and all I see is rorted ****** internet. We have such poor leaders in Australia that they cant even recognise how basic, how integral, stuff like the nbn is to Australia. Still fixing yr mistakes, so stfu

  • AJG71
    RoverDownUnder (@AJG71) reported

    @Adam_Creighton @DrCameronMurray This is what happens when you outsource what should be a government service to the private sector. Profit motive kicks in as do rorts & fraud. Also see the Unemployment Services, Housing, NBN etc. It isn't the scheme itself, it's the people who run it.

  • con_nikitas
    Con Nikitas (@con_nikitas) reported

    @Telstra NBN it’s seen like this for 6 days I need to be able to work customers rely me as they rely on your pathetic service

  • JenBossX
    Jen Boss (@JenBossX) reported

    @Telstra Any update on when the NBN service will be fully restored again in 6019 and 6014? We’re on Day 13 now of backup Wi-Fi

  • Fremean
    A guy down under (@Fremean) reported

    @Fil_S69 @bluewavedream Except you're wrong, wireless is a shared medium, the more people on it the slower it goes. Before you lot were all "5g will be better than nbn" but now if you go anywhere a lot of people have phones (fireworks/games)... hows your service?

  • c0n_AU
    Con! (@c0n_AU) reported

    @mikejt4 * Sent from your NBN service.

  • Hobbie4C
    Hobbie (@Hobbie4C) reported

    @Riogallica NBN is always a cluster. The whole NBN-ISP-customer chain is absolute *****. A virtual guarantee all problems will take longer to resolve.

  • frankbcdn
    Box of Rocks (@frankbcdn) reported

    Never forgive these mealy-mouthed figure fudgers and their second rate outcomes. The #NBN 🤬

  • bigboatbruce
    BigBoatBruce (@bigboatbruce) reported

    @LambDownUnder @james00000001 If you trust private business in a non competitive situation you are essential stupid. If there’s a monopoly service it’s a ripoff in the hands of private business. You must know that. NBN is a national infrastructure requirement for a civil and successful nation.

  • BBavea
    Benjamin Bavea (@BBavea) reported

    @KendallJenner Optus struggles to cover here too. It isn't as bad as Vodafone, but it doesn't seem to have any better signal than Telstra & they're like double the price. It's in the small hours of the morning when signal drops. One NBN fibre connection between 150 struggles.

  • JayJay1094727
    Jay Jay (@JayJay1094727) reported

    @deniseshrivell All the telcos are pushing nbn. I’ve been on 5g for 4 yrs after issues with NBN. Last week my power adapter died on the router & they tried to convince me I needed a new NBN plan because 5g doesn’t work at our address. I gave up and bought a power adapter for $12 … 1/2

  • israelsgospelic
    israelsgospelic (@israelsgospelic) reported from Gold Coast, Queensland

    There has been recent tropical cyclone, outage occurred here. I have a occasional internet interference not able to use wifi hope to see wifi improvements at Upper Nerang, for some reason New Street, Nerang Lower Nerang has this NBN Wifi, and Upper Nerang Business precint don't

  • captainjujubean
    Julian (@captainjujubean) reported

    @Borindas_Lament @pikey14 Like the NDIS or the NBN or Snowy were "costed"? They seem to be the only party talking about actually reducing spending, fraud and waste. Like all parties they will over promise and under deliver but at least they are raising these things as actual issues

  • CassChronicle76
    Cass Chronicles 🇦🇺 🍊🚀 💎🙌 (@CassChronicle76) reported

    @BritishHodl @dansemperepico Not in UAE, but Australian NBN sucks in Sydney, so changing to Starlink as there’s a free hardware offer and it’s now cheaper than NBN. I also like that Starlink is funding getting to Mars. 🚀

  • dbmgreen
    DBMG 🇦🇺 (@dbmgreen) reported

    @james00000001 NBN 50000km of new copper wire $.7bil Now Telstra/NBN have to retrofit secure pits to stop people stealing the copper. Not a problem with all fibre. The LNP completely screwed AUS all the while paying their mates millions to manage it. #industrialisedcorruption

  • Krenlight
    Krenlight (@Krenlight) reported

    **** useless NBN installer couldn't even keep a 4 hour appointment window and then cancelled the install, making us wait another 9 days before they get their **** together and just ******* connect the service I've paid for. #NBN

  • DragonxDNA
    DragonDNA 🏍️💥 (@DragonxDNA) reported

    Omg today is already off to a terrible start.. running on 4 hours sleep, feel sick still and my parcel says delivered but its nowhere in sight. And I sat by the door the entire time and didn't see or hear anyone so what the hell?! NBN guy better show up 😤

  • schitzoziris
    Gregory J O'Flaherty 💧💦 (@schitzoziris) reported

    My High Speed National Broadband Network #NBN Internet Connection has gone from slow, to none existent !

  • optus_help
    Optus Help (@optus_help) reported

    @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik