NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Adelaide, Perth, Brisbane, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Kalogeras
(@Philkx2) reported
@carolduncan @maire19 @NickRossTech Imagine trying to get through the last 2 years without NBN. It's proved it's utility as a vital national infrastructure asset. Ditch the idea of selling it off, and treat it like the national road network and upgrade where needed. All those complex pricing models will disappear.
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𝙄𝙧𝙧𝙞𝙩𝙖𝙩𝙚𝙙
(@IrritatedZR) reported
PSA to Aussies. Never get NBN through Telstra. That **** ******* sucks.
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Leigh-Chantelle
(@leighchantelle) reported
Spent the past FOUR hours trying to sort out @Telstra and @Foxtel issues this afternoon when Dad & sister with me. Two calls dropped out and no calls back. Alex from Brisbane most helpful after 2 hour runaround from #Telstra NBN & #Foxtel…
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Hoarder of old game stuff.
(@PsychosisFuzz) reported
@MrSquiggleAu @mattjcan Just asking if they were still around, and if my memory serves correctly. I don't think things that are not broken should be 'Fixed'. I will point out that seeing telco pits with 'NBN' on them, but only contain copper make my blood boil though. It's a LNP lie eternal!
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Its Time
(@pangolincovid) reported
Our telecommunications network was also privatised in the 1990s, with the promise that competition would deliver better services. In reality, investment and innovation stagnated. It got to the point where the government was forced to re-enter the market with the NBN
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Juliana Victoria
(@Juliana22071973) reported
@elonmusk Billionaire Elon Musk has reportedly played a significant role in driving up the prices across Australia’s NBN phone and internet network… Starlink technology had reduced the NBN’s viability?… interesting 🤔
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Lack Of Adhesion
(@Lac_Of_Adhesion) reported
@aussiewongm At least you were talking to a human who had some idea and didn't just try to blame NBN and hang up on you after 2 minutes.
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Anthony Gherghetta
(@wheredidgogogo) reported
@NickRossTech @maire19 @carolduncan yes - on fixed wireless nbn in the bush. So unreliable - the towers are getting faster but they are chained together with no back-up power. If one tower goes down, the following towers all stop working. It was a disaster in the fires a few years ago. zero redundancy - crap.
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Zane Smith
(@neonwinter) reported
Today, #iiNet cancelled our #NBN plan "by mistake", then had the audacity to tell us we would need to prepay for a new service, which would take 12-24 hours to connect. The customer relations person went off to "finalize" our "old" account with billing and promised to call 1/?
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Marcus Wong
(@aussiewongm) reported
HFC connection is fine but DNS fails. Running a trace route to Aussie Broadband's DNS server suggests a networking issue somewhere in the NBN network past the local POI?
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nickrosstech
(@NickRossTech) reported
@PW_Arts @carolduncan The benefits of the National Broadband Network would only have materialised after it was built. But it wasn't. So SkyMuster never really had a chance #nbn #auspol
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Nordic but Nice 🇦🇺 🇪🇪
(@maire19) reported
@carolduncan @NickRossTech As proof of this abysmal service I am now paying 50 bucks a month for a 4G modem as backup for the weeks when the #NBN isn’t working
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Likes which are based...
(@glengyron) reported
@bradsprigg It's true, but NBN satellite has the same issues. They're generic satellite internet problems.
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Nordic but Nice 🇦🇺 🇪🇪
(@maire19) reported
@carolduncan @NickRossTech The worst thing is he KNEW what he was saying was rubbish. Back at the beginning of 2007 Telstra notified my area they were replacing the decaying copper with fibre then didn’t because the NBN would do it. 10 minutes from the cbd and my street’s node is over 2 kms away
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🔥Andrew Hall🇦🇺
(@andrewhall1350) reported
@redruby17 Yes. Not terrible issues but momentary outages/very poor speeds/general crankiness has been a theme the last few weeks in both 4G and NBN
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💉💉💉Steppin' Razor 🔪
(@finishedlast) reported
@weezmgk Yeah, NBN won't do anything direct to the customer, always had to be an RSP in the middle. Pretty sure they don't even replace the UPS devices for FTTP anymore.
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ÇHÎRP19
(@Chirp19OCE) reported
@NBN_Australia yo instead of raising your prices for your internet plans because people like Elon Musk are doing a better job at providing a better internet service you just idk....FIX YOUR INFRASTRUCTURE 🤔
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🔴LIVE SwitchLiche
(@SwitchLiche) reported
Man I thought I had an internet issue at my old house- NBN is driving me insane A technician looked at it and found a corroded plate but because it still works they won't let him replace it? So I'm just stuck with my internet dropping out 10+ times a day
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talej ❄️
(@talejCrypto) reported
@Optus @NBN_Australia INTERNET DOWN MARKET CRASHING NEED INTERNET NOW
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TheChiefChieftain
(@Lachlan_Rohde) reported
Is there some sort of Telstra NBN scam allowing you free local, and mobile calls where they get you to write down a number and some other stuff? It was on a private number. Voice was a touch dodgy too. Otherwise I owe John an apology.
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Gary Austin-Eames
(@Gary_AE) reported
from
Gold Coast, State of Queensland
@Telstra no one ever did get back to me on why the 4g and 5g service is so shite where I live. 3 towers within 2.5km and a dozen within 5km but I still need to use wi-fi calling to guarantee calls getting through. Makes the 4g backup on my nbn modem useless.
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nickrosstech
(@NickRossTech) reported
@wheredidgogogo @maire19 @carolduncan Just remember... you're talking about the nbnTM network and not The National Broadband Network. #auspol #nbn
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TheChiefChieftain
(@Lachlan_Rohde) reported
Is there some sort of Telstra NBN scam allowing you free local, and mobile calls where they get you to write down a number and some other stuff? It was on a private number. Voice was a touch dodgy too. Otherwise I owe "John" an apology.
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***** Savant
(@fleshhost) reported
@Takin_Thepis_s @Corleone_Roller That would explain the degradation of service from the NBN techs of late. I hate to see talent go to waste.
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James Doglasse
(@seoguyberlin) reported
Australia built a slow NBN, obsolete at launch. Other players entered the market, with better, faster options. The NBN now needs to raise prices, to cover its costs due to exiting users which will cause more to leave. The NLP are to blame, but so are those who voted for them.
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Brad Hooper 🔴⚪️💙
(@bradhooperarch) reported
@OurNewHomecoach One. Livid ****** (is that two). Internet severed 9:10am yesterday during NBN upgrade. 145 minutes wasted getting @Telstra to understand that no matter how many times I turn the modem on & off, that will not fix a severed cable. But 👏to Tara from Townsville who understood.
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Orpheus6
(@Orpheus631) reported
@NBN_Australia The issue with NBN is your customer the ISP has no ability to have a customer focus, I have signed up for. A Very fast 1,000 mbs service but was told over 500 was OK. My regular experience is varied 100,400, 800, 400 you agree to attend you but don’t bother
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Michael
(@Doggiesman) reported
@HenriMcAlister @YveYveYve10 he told Abbott/Turnbull to dumb down the NBN
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Ian Picone
(@ianpicone) reported
@NBN_Australia My address is 4/18 lather street southport. I receive foxtel through the coaxial cable network, a foxtel technician has visited my premises because many of the ch i pay for are not available, signal strength is "low" do you maintain this network or telstra
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PW_Arts
(@PW_Arts) reported
@carolduncan @NickRossTech At the risk of sounding like an Elon boy, he did get a lot of things right that Sky Mustard screwed up. that's why his Starlink is eating into NBN's share of Aussie Internet. (I'm not calling it by its proper name, it sucks badly, based on a lot of testimony I've seen)