NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Adelaide, Sydney, Brisbane, Maclean, Launceston, Perth, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville, Albury and Rosalie Plains.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Optus
(@Optus) reported
@shockdesign Hm.. In that case, please check up our 5G page from time to time. If 5G becomes available at your address*, as an existing nbn Home Internet or 4G Home Internet customer you can switch to 5G without paying any plan cancellation fees. Tina.
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ヴァル Val {💉💉}
(@02_Val_02) reported
@thebigjohnnyd NBN desperate to get any customer now that we have fast 5G from AZ
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Kirk Blenkiron
(@KirkBlenkiron) reported
@BelongAU when will your outage checker be back online? I have no internet and can see technician working outside the Brooklyn exchange. NBN checker says everything is fine. Is outage with you/Telstra?
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Ide
(@Ide90275715) reported
@NBN_Australia hi, what is the eta to resolve the 'network incident' in postcode 3130? Affecting wfh and studyfh .. out since early morning...
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Peter Cave
(@petercave) reported
@margaretthrosby @Telstra Three letters TIO. Open a complaint. It’s the only way I could get NBN and iiNet to sort their miserable act out.
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Jingyi Li
(@Bec_Edo) reported
Every time when I listen to my own NBN interview I can always find the one stupid question that I totally shouldn’t have asked and just criiiiiiiinge🥶
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David G
(@Taffer27) reported
@AustraliaPs5 Vodafone are scum, loyal customer for the past probably 3 and a half years with existing mobile plans under contract and yet they will only allow you to add a PS5 if you add an NBN plan as well. This is why people change telco’s all the time 😡
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thepaintedeasel
(@thepaintedease1) reported
'We wish it were different' may well be a phrase Morrison can use for many of the LNP's outcomes: failure to support workers in Afghanistan, inadequacy of vaccine supply, poor NBN, failure to believe in/address climate change... the list goes on.
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Wondering_Wilderness
(@Technorants) reported
@simonahac @ScottMorrisonMP Late to respond to a national fibre network....#nbn
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Andrew C
(@crossyaus) reported
@iiNet - 2 days now without internet. affecting multiple ppl in Canberra and no eta on a fix. Something to do with nbn authentication issues. Someone promised to call me in 24 hours yesterday and then didn’t. Going to move to Telstra
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iiNet
(@iiNet) reported
@wheelyweb Apologies if you feel that way, Joe. We understand that the issue remains unresolved and we would like to press on in getting this fixed. We're thinking if you might want to consider upgrading to new technology. It looks like NBN and Home Wireless are available 1/2
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John Delmenico
(@thebigjohnnyd) reported
The NBN guy straight up suggested I move to another city as a solution to our internet constantly crashing, yeah let me just go do that real quick
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dre
(@offdre7) reported
@AustraliaPs5 Just called them they said you need an NBN package with a phone provider service with them to be illegible to order one
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Hugh (Hugues) Devaux
(@hdex) reported
@carlonizeti Went from an extremely stable AirPort Extreme to a flaky “default wifi/router on NBN” and a bunch of diy boxes. Back to simplicity and stability with a @ubiquiti Dream Machine or the InternetCan as my kids have labelled it.
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Arshad
(@Ash9191919191) reported
@AustraliaPs5 I called them last time, they told me I must have a Sim plan with them + NBN home entrrnet service to be eligible to have a PS5, and to have both it will cost $122 a month which is absolutely no worth it..!
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Miner O' Salt
(@TheSaltminer) reported
@DaveMilbo ****’s sake, rays of light in a tunnel, he’s talking about jabs like they’re the optic fiber he skimped on with the NBN
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Bear
(@humpjbear1) reported
@MFWitches @abcnews In my opinion, it's one of Turnbell's biggest failures. Labor had such a great plan to give Australians top quality internet and he scrapped it for his garbage and expensive NBN.
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Jerome Paul
(@gardengnome_au) reported
@NBN_Australia The NTD box at my address needs to be hard reset a couple of times each week! and my internet service provider will not lodge a fault because it needs to happen multiple times per day or NBN co will reject the ticket. Is that true? What is the fault criteria?
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George Rappold
(@GeorgeRappold) reported
@MFWitches @abcnews Can confirm, in Kununurra now, phone service average at best, major highways, hundreds of kms no phone service, no radio,not even old fashioned AM, this is 2021, it is a national disgrace, the **** NBN has made all of this much worse.
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Kat Barclay
(@KatBarclay2) reported
@mrl58 @NSWNationals Dave has really, really bad NBN coverage at his place, being in a Regional rural area of NSW, so that might account for it? 🙃
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peep
(@peepEV0) reported
After 6 hours on the phone to Aussie broadband about my wifi not working they send me a email saying “Have you tried turning your whole house power on and off again” It is now fixed... (something to do with my nbn box being hardwired to the powerboard)
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Magnet 🤖
(@MagnetTheRobot) reported
iinet like 'we hope you enjoyed your free trial of a better nbn service you neither asked for, knew about, or could even use because the modems we supply arent compatible!! :))) '
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Gamer Granny
(@GamerGranny1) reported
@pauldutton1968 @peta_ivy_ @IndigenousX Testra and tampons will be tomorrow. The nbn, retail websites and I are so clunky - I need a lie down. Hope everyone gets through this OK.
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ᴩʜɪʟʟɪᴩ ꜱᴍɪᴛʜ
(@fukawi2) reported
@NBN_Australia Service is operating as designed. The problem is the design.
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Antifa bleeding heart Union thug Brian Standlick
(@brianstandlick) reported
@BazzaCC their inaction is there for all to see and afghanistan is just another hateful incompetence.Their inaction swings between vicious and utterly stupid. It is like they hate us. Where's my vaccine,my nbn,my census,women's refuges etc etc.We had a 1.65 trillion dollar economy-now?
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Catweazle
(@ITegoArcana) reported
@de_anarky Every time they have been in they have initiated them. NDIS, NBN, Climate Council, ARENA, etc. Every time they are out the policies are ignored or walked back by the LNP. This is because the average Australian voter is stupid so that is who they appealing to this election.
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TimLChan Ebooks - EbooksTim
(@EbooksTim) reported
NBN IN 3008 IS DOWN.
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ARM
(@13arm13arm) reported
FFS @Internode & @NBN_Australia, now is not the time to have the internet drop out every 15 minutes! Support ticket lodged! 😡
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ⒹⒶⓋⒾⒹ ⓎⓄⓃⒼ 楊國強
(@davidkk_yong) reported
@NBN_Australia @adriancantrill Hi @NBN_Australia. Just received a heads up that I have a planned outage in a couple of weeks. Given WFH and kids remote learning these days, why can't you schedule outages outside of daytime hours? What you are doing is like VicRoads shutting off the whole of M1 in one suburb.
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Terri Bateman
(@twbateman) reported
@MFWitches @abcnews Hadn't thought of the context of contact tracing with poor nbn. F#ck it's a gift that just keeps giving.