NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Wollongong, Sydney, Melbourne, Perth, Adelaide, Stanmore, Townsville, Albury, Rosalie Plains, Newcastle, Barrington, Sunshine Coast, Connewarre and Mile Bridge.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Wollongong |
Wi-fi | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Sydney |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Tsarina RubyRainbow
(@ColouredView) reported
@NationalFarmers @afsnsw Hey, @NationalFarmers you guys opposed the #NBN & backed Tony Abbott & Malcom Turnbull all the way in their efforts to wreck it. Fibre, satellites, you didn’t want any of it! Too late to whinge now. Crap internet is NFF legacy to to the bush.
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M J White
(@pallisier) reported
Main highway just outside of Warwick and only 3G. Nothing opening! If only Labor had won 3 elections ago NBN should have been so much better! #NBN #fail #CallTheElectionDickhead
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George
(@Georgeblue01) reported
@JoshButler I know the NBN is slow but to have to drive over and see the GG face to face is so 1990.
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Greg smith
(@Gregas2022) reported
@AlboMP And fix the nbn?
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jaemes skinner
(@SkinnerJaemes) reported
@NBN_Australia Yes I have been looking at your page which has said the same thing for 9 days. Doesn’t provide and ETA or any useful information, to plan or work around the issue!! TPG have not had an ETR for 4 days and the ticket has been followed up 10+ times. COME ON!
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💜
(@merkin_about) reported
So we haven't had NBN service for over a week now & according to Telstra it is because of the floods in QLD/NSW. Does this sound right given we are in TAS??
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Jo Diddley
(@jot_au) reported
@antfarmer Not harangued for all their broken promises, lies, rorts, failures and cover-ups Not harangued for robodebt, a failed NBN, reverse GONSKI, gutted NDIS, exploding debt, loss of international respect, loss of soft power in our region, etc
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georgia
(@jamarratime) reported
onnnnn* not nbn wtf
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Proselytiser
(@TheProselytiser) reported
@jaquix173 @SeanC28922377 @daveyk317 Janelle Saffin has worked extremely hard for years here. She engages with the community & has helped guide a lot of people towards better internet access (NBN + access to mobile coverage is scandalously bad in Nth NSW.) Hogan? Never hear of him. The LNP have dudded this region.
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jaemes skinner
(@SkinnerJaemes) reported
@NBN_Australia Thanks for your reply and I do appreciate it but unfortunately this is not the customer experience that I want either. Please use this scenario as a case study because it’s a great example of systems, people and processes failing. It’s still broken and we still don’t have an ETR.
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Tone Says Go 3x💉
(@tonesaysgoleft) reported
@VictoriaFreshy @abcnews LOLZ! ABC is cooked AF. It's not trusted for news in this house anymore. Watch NBN 9 news then ABC at 7pm and they both just about identical. ABC is Murdoch Costello news. It's crap
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ManCaveDave
(@ManCaveDave2) reported
15 months on aussie 1gb nbn and never misses a beat
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Catherine
(@factanonverba69) reported
Wow nbn news reported scumo might call the election then basically highlighted everything he did wrong,"a terrible period" of his government. 1😮 #auspol #CallTheElectionDickhead #HisGooseIsCooked
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Teeny blue bird
(@therestoomany) reported
@NBN_Australia NBN outage at my house in Beresfield, but at neither of my neighbours. The site says unscheduled outage, but has no ETA. Will there be one, or will it just be when it happens?
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P_H_Y_X
(@neuralnetdreams) reported
You guys in Aus that stream what are your internet connections like? Whats the hardware etc? I'm intrigued to know about NBN good or bad, plan speeds etc. I had cable 100/20 prior to NBN for years that was solid asf & I'm sure would have coped with streaming... #ShitConnec..tion
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🌺Michael Dowling 🌺💉💉💉#ICACNow
(@MeckeringBoy) reported
@TonyHWindsor @orbilius51 #NFF got exactly what they voted for. A sabotaged broadband network. They could’ve had Labor’s world class fibre to the premise but knowingly voted for slow, unstable, corroding FTTN & MTM. The LNP’s mess has ended up costing much MORE & has delivered much LESS. #NBN #auspol
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Rural AUS Matters! 💉💉💉
(@UndaSthnXiStand) reported
@annbritton @Telstra @D_LittleproudMP Telstra can disagree all it likes, but the reality is that rural/remote communications are falling behind growth and demand. The Telstra network was a neglected mess when it was handed over to NBN and any fix is a long way off.
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Serifan Armat
(@SerifanArmats) reported
@histofarch @QRedLetterData It’s not about trust. It’s about getting a service I want. The Australian governments NBN just doesn’t provide me with a decent service in a rural location. If he can provide it great for me and the rest of the world. if he can’t well I’m no worse off am I.
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James
(@sudaliciousau) reported
@NBN_Australia Outage in the Hunter Valley (Nulkaba) what’s going on?!! You’ve scheduled a bloody 8 hour outage on Tuesday, so you’ve got to be *************** if you plan on having any outages prior.
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jaemes skinner
(@SkinnerJaemes) reported
@TPG_Telecom So, 2 days since @TPG_Telecom promised to escalate the issue and provide an ETA/R after poor communication and no resolution. TPG called today suggesting that NBN had done some work and it should be ‘better’. It’s actually worse, 1k ping & constant dropouts. 8 days and counting..
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Erika
(@ItsErikabYo) reported
And yet again my net is down ffs, Telstra get ur shot together and fix the problem!! NBN works sent till Tuesday 12-6am ahh @Telstra all dam week my NBN and home phone has been down, not impressed
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Jason
(@jason_techstuff) reported
@CassidyJames I’ll give it a shot. Download speeds on Australia’s world leading nbn are slow today.
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jaemes skinner
(@SkinnerJaemes) reported
@NBN_Australia unusable NBN in Castle Hill for 9 days now. TPG tells us that it’s an NBN problem and they are waiting for an update from NBN. The last ETA/R was 4 days ago. This is ridiculous, please fix the problem or at the very least, tell the retailers an ETR! Ridiculous!
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jaemes skinner
(@SkinnerJaemes) reported
So, 2 days since @TPG_Telecom promised to escalate the issue and provide an ETA/R after poor communication and no resolution. TPG called today suggesting that NBN had done some work and it should be ‘better’. It’s actually worse, 1k ping & constant dropouts. 8 days and counting..
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💧Ron Jones❄
(@RBJRON) reported
@btckr I know all about the copper crap. My internet service was via ADSL1 and continually failed. The NBN became available via a wireless connection and I switched over and have never looked back. That's just one of the many failures by this LNP government
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Gil Hardwick
(@gil_hardwick) reported
@markdreyfusQCMP You mean, Morrison has stood up to the privileged, the self-entitled, the demanding self-important; funding real projects in real communities, appointing people to see they're properly implemented? That's rort? Go fix your pink batts, failed NBN, Labor's simple incompetence.
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K Hutch
(@72nivek) reported
So my nbn is down for 18 hours for maintenance. ******* free to air tv is absolute rubbish.
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Ace 🦈💾 Data Shork Vtuber 🦈💾
(@FSharpAce) reported
Heads up, the net is down 😭😭 I've been refreshing it and the NBN and just cannot get a stable conection
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Naomi outsourcer of parenting Watson
(@taitoko_naomi) reported
The LNP version of the NBN is the worst. It is the slowest most hopeless internet service they possibly could have delivered. We had better speed and coverage with ADSL.
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Ottavio Tony
(@dalfonso) reported
Why the constant hammering on ‘taxes’. Panelists know full well they will go up no matter who wins so concentrate on other issues such as climate, health, ICAC, NBN etc. That’s what people want to hear not irrelevant self important ‘gotcha’ **** #insiders #auspol