NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Problems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Sydney, Brisbane, Perth, Melbourne, Gold Coast, Upper Caboollure, Orange, Sunshine Coast, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet | ||
| Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Liquid Metal
(@silver_cappgun) reported
@abcnews The incompetence of government is incredible. Spent billions on a NBN that was obsolete and slow before it was completed and now they stop natural gas supply so morons in Canberra have to rely on unreliable solar and wind energy that is expensive. 🙄
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elderwolf123
(@elderwolf123) reported
@Telstra Cost is something I can't do as well as renting, if NBN did a decent roll out instead of the ****** roll out they did there wouldn't be a problem. Dial up is more reliable then NBN
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Tony Willson
(@galzig121) reported
@TurnbullMalcolm & @HonTonyAbbott are responsible for perhaps the worst infrastructure disaster in our history. They should be limited to dial up speed net access for eternity. #nbn
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RoeJogan
(@RoeJoga09488483) reported
@Telstra nbn keeps connecting and then 20 minutes later disconnecting, has been happening for over an hour now. @Foxtel has now gone down too, what is going on
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Anil Xavier
(@doc_akxl) reported
@NBN_Australia A very disappointed customer - waiting for 6 weeks to get NBN connection from a pit outside the house . This is after escalation! Still no connection, NBN needs to improve on basic infrastructure provision
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Ty
(@ytc8438) reported
@randlight @MRowlandMP It's simple. 1. Fire everyone in NBN management. 2. Write off the cost of the FTTN disaster and charge it to LNP electorates that voted for copper shitband. 3. Rip out fibre from the LNP electorates, force them onto the copper FTTN **** they voted for.
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Zolteg
(@zolteg) reported
WTF @NBN_Australia White text on lime green buttons on your website? 100% not readable....
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Dean Milner 🏳️🌈
(@DeanMilner) reported
Thanks for making life harder than it had to be today @NBN_Australia and @Optus . Constant NBN upgrades and yet it’s never working and you have to switch it off. When you didn’t touch it during COVID there was never a problem. Go figure.
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Optus
(@Optus) reported
@ABCByulStar I can assure you that NBN are already aware of this and their technicians are working to fix it as soon as possible. There is no time frame for resolution at the moment. Apologies for the inconvenience. Kartik
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Eric Anderson
(@EricAnderson41) reported
@NBN_Australia are there issues in Bondi Beach as I have been down for a couple of hours now
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Humbaba
(@TerribleHumbaba) reported
@ZahiBeK Manar and NBN I understand, but what's OTVs problem?
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Optus
(@Optus) reported
@ABCByulStar Hi Jenny, sorry about your NBN internet connection issue. Yes, there is a fault reported in your area DEER PARK, VIC, 3023 at the moment. Kartik
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@AlindTiwari
(@alindtiwari) reported
from
Melbourne, State of Victoria
@NBN_Australia Contractor came to resolve an issue and no update on ETA of fix...Seriously unprecended service. @SpaceXStarlink In How much time you are good to go ?
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Melissa_Mitch
(@MelissaMitch4) reported
NBN still not working.
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Eric Anderson
(@EricAnderson41) reported
@NBN_Australia There is an outage shown but no detail on what is being done and time expectation of it being resolved. Can I get an update on that please?
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Jenny
(@ABCByulStar) reported
@Optus is their an ETA of when the NBN outage for Deer Park 3023 will likely be resolved? It's been nearly a whole day and you site still says under investigation nothing else. I work from home so have had to top up on my phone to use phone data as the programs drain my ph data
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Lucy😷💉💉💉👶🏼
(@lucyhelenamu) reported
Don’t really feel like celebrating @Telstra day when our internet has been broken for 10 days with no solution. #nbn
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Just Me
(@Sabs2251) reported
@NBCNews How much were u paid 2 say that NBN. The pr 4 this abusive woman is crazy. Any man would have been left to rot. I'd love 2 know what is behind this. There is no shift in support whatsoever. Her supporters r more vocal but I haven't heard of 1 person switching camps either way.
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PaigeZ
(@paigezpage) reported
.@Optus there is an NBN problem in 2216. Tried to report through app but couldn’t. Your outage page needs updating. All neighbours having same issue, it’s all over local FB pages.
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William
(@wrhollingsworth) reported
Oh it's an another Optus NBN outage and them pretending it isn't happening.
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🍿 Popcultured4 💚
(@PopCultured4) reported
With NBN rollout nearly done, can they go back and fix it up like @AustralianLabor planned to in the first place? Like, maybe in the next budget or so? Let's future proof Australia
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Eric Anderson
(@EricAnderson41) reported
@NBN_Australia Thanks but I have multiple services (tv, internet) affected by the NBN outage. I have two different providers for those, so would prefer to contact one vendor (NBN), who is the provider affecting those services.
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Peter Adderton
(@peter_adderton) reported
@NBN_Australia @Aussie_BB you both should be embarrassed to call yourselves service providers, in order to do so you do realize you need to actually provide a consistent service this is why the Government should leave Broadband to the private markets and allow competitors.
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Jaq
(@TheRealJaq) reported
@elonmusk please come and replace Australia’s #nbn network. Our #internet is #trash
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Peter Finlay
(@PeterFinlay12) reported
@TPG_Telecom when you organise an @NBN_Australia technician to come out and assist with set up. If said set up is average at best, who do we get to come and fix the problem? Setting the NBN box in the rear of the house so the main bedrooms get little to no connection is madness
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BenMiles
(@benjmiles) reported
@Telstra I never reached anywhere near this figure with Aussie Broadband on 32mbps of garbage NBN.
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IanWoolf
(@IanWoolf) reported
My internet went out when I was about to record a zoom interview. When I phoned my ISP, my mobile went out. NBN coming Monday morning. Vodafone doing unannounced repairs to the network in my area for the next 7 days, so I can’t use my mobile internet instead. 3 more interviews.
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Eric Anderson
(@EricAnderson41) reported
@MyRepublicAU Do you have an update yet? NBN service hasnt been helpful so appreciate any response you can provide
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spectrokov
(@spectrokov) reported
I think the Coalition's NBN plan he's stuck in my tweet because I still have no idea how much time to fix it what was JK Rowling does dialogue well
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David Griffiths
(@DavidGr07837209) reported
I support the new Labor Government intervention in the affairs of NBN Co and in requesting the company to withdraw its Special Access Undertaking (SAU) variation i.e. increase prices. NBN is increasingly for the rich.