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NBN service status: outage reports and connection issues

Why is my NBN service not working?

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If you are having issues, please submit a report below.

Full Outage Map

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours

The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 73% Internet (73%)
  • 11% Total Blackout (11%)
  • 11% Wi-fi (11%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent NBN outage reports came from the following cities: Adelaide, Brisbane, Sydney, Perth, Melbourne, Parramatta, Ashfield, Logan City, Ocean Shores, Gold Coast, Toormina, Junee, Portarlington, Geelong, and Thirlmere.

CityProblem TypeReport Time
Adelaide Total Blackout 5 hours ago
Brisbane Internet 6 hours ago
Brisbane Internet 7 hours ago
Sydney Internet 7 hours ago
Brisbane Internet 10 hours ago
Brisbane Internet 11 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Jade_Tiger62
    🇦🇺 Steve Penman 🇦🇺 (@Jade_Tiger62) reported

    How ******** is the $90,000,000,000 NBN fibre to the house internet, promised 500mbs in Australia run @ 30mbs at 9.30pm on a Wednesday night??????????? Another Australian government FAILURE 😡😡😡 Starlink tomorrow! **** you @NBN_Australia

  • Russputin2
    Russell Drysdale :#IStandWithAlbo (@Russputin2) reported

    @Qldaah If only Media Militia had gone Full Fibre to the cesspit, instead of opting for snail paced Copper NBN, they'd know that "discovery" was only a new find, mid last century & rejected as unviable, of poor quality & limited in supply.

  • Snowhite621
    Snowhite62 (@Snowhite621) reported

    @PaulGugAI @OfficialLoganK @Starlink We were paying for 500gb of nbn directly to our house. Very rarely did we experience those speeds at all. We had numerous technicians come out to fix the issue and nothing changed. We got starlink delivered and set up and we havent lost anything since. We live rural too. 🇦🇺

  • callejap
    Patricia (@callejap) reported

    NBN has been down in my area all day. Time to get rid of #nbn and connect to my providers 5G

  • deniseshrivell
    Denise Difficult-Shrivell (@deniseshrivell) reported

    Remember when they all lied about the NBN? The ABC chief tech reporter was gagged from telling the truth! And that’s just one issue! #auspol

  • loftwah
    Loftwah (@loftwah) reported

    We pay like a $150 a month for the premium of Telstra mobile and it doesn’t even work immediately when out NBN drops. What are we even paying extra for? Fix your trash Telstra 😡😡 @Telstra

  • Shawzus84
    D_Shaw84 (@Shawzus84) reported

    @DrunkAt12 @OMGTheMess LOL nbn was required. Dont ******* mention starlink, the latency is far higher and hardwired fiber network is far more reliable.

  • optus_help
    Optus Help (@optus_help) reported

    @kni36182404 Hi Mike, can you please send us a direct message to confirm if it is the service address or billing address? Also confirm which service is the contract for, I mean mobile or NBN home internet? Kartik

  • ConroyJohn36064
    TrueBlueAmerican @Betamalefinder 3606------------- (@ConroyJohn36064) reported

    @MalleusIg tribal ****. nbn

  • NBN_Australia
    nbn® Australia (@NBN_Australia) reported

    @DesignedToFade Hi Feliz, during an unplanned outage on the nbn network we keep your service provider up to date on all available updates like estimated restoration times and details of what's being done to fix the outage itself. As soon as we have any updates, we'll let your RSP know. 1/2

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @LambDownUnder @bigboatbruce @james00000001 We never had true competition before because Telstra controlled it all. We wouldn't be in the mess if LNP didn't sell Telstra as a single entity despite being advised to split. Then they wouldn't split and participate in the nbn build similar to NZ.

  • The_R_a_v_e_n_
    The Raven (@The_R_a_v_e_n_) reported

    JFC NBN is absolutely dog ****. The 3rd world has better internet than this amateur backwater **** show. A monopolised racket propped up by taxpayers just like the ABC @NBN_Australia

  • P_bogan
    Sir Peter the Bogan (@P_bogan) reported

    Since Labor came back in, NBN speeds have doubled for the same $$$. But only for those on FTTP. Which the Libs ****'d up for 9 years thanks to Mr Internet Malcolm Turnbull. #qt

  • BodgieSteve
    Bodgie Steve (@BodgieSteve) reported

    @Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.

  • tonydpoison
    Tony D (@tonydpoison) reported

    @Slackonbothsydz NBN. Treach was a problem.

  • HydraBoom
    Hydra Boom (@HydraBoom) reported

    @Telstra No outages, just the pathetic mobile coverage that is our only back up for nbn. Keep putting your cgarges up and the service keeps declining. You know about this problem, its been reported multiple times, fix the tower already.

  • cornhuskerj
    jethro4445 🦉 (@cornhuskerj) reported

    So last week @Telstra rang out of the blue to ask if I had requested to change my nbn to another provider as they had received an order to transfer my service. I said no and the agent said okay he’d cancel the transfer order Then on Friday I received a message

  • Books4566
    Books (@Books4566) reported

    As usual @iinet and @nbn having their monthly ‘no Internet for a day’ period. No reason provided. As a customer you pay daily for service and they never credit your daily loss. Big companies can do what they want with impunity.

  • mrru5s3ll
    MrRuSs3LL (@mrru5s3ll) reported

    @ImVicLoLagain @LCHF_Matt @pikkkkaro He is saying that wifi is not internet, that's it. I have many services at home on my local network that I use my wifi to connect to that don't use the internet (NBN) at all. Fwiw I also have 2000/500 NBN with a capable router, 10gig switch and cat6a runs that support it. My internet is great by any standards, the only thing Australia does ****** (now - it wasn't this good a couple of years ago) is that we don't have symmetrical links for consumers. The whole point though is that the idiot OP thinks that "wifi" means internet, and it doesn't.

  • Nirgal451
    Nirgal451 🇦🇺🇺🇦 (@Nirgal451) reported

    Your regular reminder: Snowy Hydro 2.0 was a stupid captain's pick by Malcolm Turnbull. Much like the NBN and Inland Rail. There were and are much better pumped hydro storage options. NSW did a whole investigation.

  • trickyidnego
    Millicent Bystander (@trickyidnego) reported

    I look at this guy and all I see is rorted ****** internet. We have such poor leaders in Australia that they cant even recognise how basic, how integral, stuff like the nbn is to Australia. Still fixing yr mistakes, so stfu

  • WarkickBrown
    Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported

    @Andrew_Godman @DPRVenjoyer @hisaflog100 Ironic since they now rely on the NBN to deliver their product following the end of their satellite service.

  • gordonmalcolms3
    gordon malcolmson /malky🍀🇮🇪🏴󠁧󠁢󠁳󠁣󠁴󠁿🇵🇸💚 (@gordonmalcolms3) reported

    @racingblogger Terrible ride by NBN😒🐎🍀🇮🇪

  • Robotfixx
    Robotfix 🔰🗽🇦🇺 (@Robotfixx) reported

    @ruicharadrius State owned NBN is ****. As opposed to SK’s network (fastest in the world) which was privately built out. It’s already cost 50 billion dollars (if your money btw) and is climbing

  • MelieDoyle
    melie doyle (@MelieDoyle) reported

    @TrilogyOfSeven @Starlink Short range wifi from NBN used to be a lot better than satellites… but a 7G booster? What the heck are they pushing that for? When people finally understand, a lot of companies are gonna go bust because they won’t be able to pay out all the claims. Direct to phone satellites, which if done right, can be done on 90 satellites, is better, but nobody is using it well. Regular satellites are unsafe, and don’t work… that’s why they need thousands of satellites. In 2011, hundreds of medical scientists petitioned the UN asking them to halt the roll out of 5G. The original documents, which I read, and are now hard to find, stated that such frequencies disrupt our nervous system, our neurological system, and damage DNA. They shared all the science. They also shared predictions based on what would happen if they moved forward. Many humans have been lost since 2019, as well as birds and insects. Independent studies show how many insects we have lost, not to mention that everyone talks about the fact that there are no bugs on their windshield anymore. Resonant frequencies inflame cells, and fry neural pathways. Insects have a more fragile system, which is why they are dropping first. The UN did pause in 2011, but by 2019, billionaires had paid the UN to state that it was all about the risk of heat burns, and they decided it wasn’t an issue. Since then, the scientists keep petitioning the UN, but the UN is bought and paid for. 😑 they aren’t doing anything to stop it.

  • ZackBro74245761
    Zack Brown (@ZackBro74245761) reported

    @RobToThheOz @over9000AU @AvidCommentator Making them good for top ups not but as a primarily fuel source. Two, VPP has never been tried at a city scale and would require a lot of new telecommunications infrastructure to implemented ie. we would have to implement a proper NBN rollout of some sort.

  • KyBroome35
    Ky Broome (@KyBroome35) reported

    Now almost 5 hours into NBN being out for an unknown reason... Pretty pathetic tbh As such videos of Trade Targets and Team Reveals might be slow and late getting out

  • LCHF_Matt
    LCHF Matt (@LCHF_Matt) reported

    @markhumooney @SkyNewsAust BS. There is no need for this service in 2026. Phones, emergency text systems, NBN

  • DensleyShe
    What she said kaydensley@bsky.social. (@DensleyShe) reported

    You know how it goes. Labor outs in place big reforms, Libs get in and **** up the process. Just like NBN and copper. NDISS they let loose free enterprise rip offs.. You always vote with libs so……..

  • SamZawsum
    SamZawsum (@SamZawsum) reported

    @SchadenfreudeA3 When the nbn trench crew were here, I offered them cuppas and took down a big jug of iced water and cups