NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Sydney, Brisbane, Perth, Gold Coast, Adelaide, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Wi-fi | |
| Brisbane |
TV | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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MarkbottlesTait
(@MarkbottlesT) reported
@AlanBixter Bring back National Service and reimplement the White Australia Policy. Declare war on Vietnam so we can 'finish the job. Replace the NBN with tin cans and some really long string.
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CtrlAltDelete
(@stoz_stik) reported
@JonathanGwood @AustralianLabor It'll take a bit longer than a day or two to print the tickets & undo/fix all the atrocious stuff ups perpetrated by the LNP over the last 9 years. Besides, ICAC tickets will be very limited & probably snapped up in microseconds! Streaming may work after we all get proper NBN.
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Ginsengaddict wants a Federal ICAC 🇭🇲
(@ginsengaddict) reported
@SxarletRed @BusterNud @kenklippenstein That was actually something Labor wanted to do way back in 2007, the last time they took power from the LibNats. Coulda had the NBN (National Broadband Network). Might still have it, after we get a federal ICAC.
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Launtel
(@launtel) reported
@thebourkeaus Hey again Michael! Tried giving you a ring but your number seems to be disconnected. Your service has come back online now but NBN are reporting signal issues on your connection so we may not be out of the woods yet, please call us if it keeps acting up, we're here to help!
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🌮 Rubio's Fish Tacos! AlboPM!
(@myfnmail) reported
@Dave5159 @AlboMP @BorisJohnson That A330 is wired baby. Choose a network, it's connected - It's not 1980. I has better internet than my NBN!
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Westsyde Server
(@WestsydeServer) reported
Given literally every PM post-Howard didn't see their term out before they were rolled I'm wondering how this new guy is gonna go. Morrison at least made it to the end of term. Said rollings had a pretty huge negative impact on the NBN. It was an epic fail and a comedy of errors.
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Damon Jacobs 💉💉💉
(@DamonJacobs) reported
@CroweDM Rather than take a mea culpa you’re just going to double down on LNP BS. Medicare, PBS, NDIS, AEC, the idea of the NBN (which will eventually be realised). All done by Labor. Other than Howard’s reactive, but still laudable, firearms and his GST, name ONE other LNP initiative!
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Smart Compliance
(@BrettWalkerToGo) reported
@Telstra possibly the worst NBN customer service in Australia. 2+ hours on “Gold Member Support” app, 🤡🤡🤡 and been driven in circles by anonymous offshore helpers too polite to admit they cannot really help. I need a technician on site. PLEASE HELP. #NBN
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D WOLF
(@DWOLFBTC) reported
@elonmusk I’d like to replace my NBN with starlink Are we available in Australia as of yet? Keen to get away from Telstra drop outs all the time… pay a lot for Telstra not great service
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Liberal Trainwreck
(@XuanJi53490765) reported
@catherine___c @JimbobJonesy The left made Australia worse by; Medicare Superannuation Annual leave Long service leave Domestic violence leave Increased tax free threshold NDIS NBN Min wage guarantee
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Paul Watson ✳✳
(@paulwatsoninsyd) reported
Hating @TurnbullMalcolm's NBN tonight. Buffering buffering buffering. **** Murdoch and Abbott's demands to kill it. @AlboMP please fix it!!
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Matt Bolton
(@MattBol59784159) reported
@elfy_scott Yeah researcher, never worked on the tools in their life. Not goring to happen in 3-4 years How long did NBN take? And how much money is going to cost for this gold plated new network
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RedTwo006
(@RTwo006) reported
Videos are out of commission for a bit. Something's disrupted the modem and sent it into 'Backup mode', aka 'really ******* **** and slower than continental drift'. It's not an NBN issue, more the ******** who rewired this house on the cheap years ago. Updates to come.
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HaFu
(@HaFuChalice) reported
@Clavikul @mcannonbrookes As long as the costs & consequences are clearly understood. With NBN, which is fantastic, many people ended up paying a lot more for lesser service. I can have an induction cooktop. Electric heating would not work for my house. I cannot afford to replace my car with equivalent EV
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Lachlan Nass
(@LachlanNass) reported
@agronomy_sharon @FixBushInternet Elon musk has fixed all the skymuster NBN problems permanently #Starlink
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David
(@Dabomber) reported
@JarrodKent I've got the Kayo app running on Chromecast Google TV, ever had an issue with it freezing or pixelating. The smart TV app is not so good. It doesnt buffer, but pixelates from time to time. Telstra NBN 100.
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Brayden Siemering
(@Siemering01) reported
May not be a stream tomorrow because the NBN is being terrible as usual
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Margaret Warren
(@mawarre) reported
Beyond excited that NBN technician has arrived to fix my internet. Nearly 2 weeks of hot spotting from phone experiencing the kind of speeds and experience regional, rural and remote populations have every day. #digitalinclusion
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marcopolo
(@markmillinnium) reported
@googledownunder @Google - Fix your Nest router's software. Please. NBN is slow enough don't need your buggy software to slow it down further
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Wayne McAuliffe
(@wamcauliffe) reported
@Optus Hi, my 'white box' modem has been disconnecting from NBN and dropping down to 4G backup mode for extended periods the last 3-4 days, yet the Optus Network status page says there are no outages in my area (postcode 2207)?
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lynn bishop
(@LynnmillenLynn) reported
@MegJobson1 @ladykate_kate @davidbewart Agree. Especially Robert. Awful man - wonder if he’s paid his NBN account yet?
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Troy Coleman
(@CrimsonPlatypus) reported
@Telstra No issue with the NBN. No my mobile is not working on the mobile network. I can’t even send a text when away from wifi. I could get an emergency message or call to my daughter in transit from school
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RubberFistFight
(@RubberFistFight) reported
@iggika He's pledged to fix the *********** that is the FTTN "NBN" network and get it up to something approaching a modern standard.
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SJ ⭕️
(@Ears_not_eyes) reported
@wallyde3 Give me your WiFi haha. I live in a deadspot in Melb unfortunately (1 bar, 4g), that also has terrible NBN speeds
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desmond
(@d2smond) reported
there’s really no excuse for the internet to go out for a few hours every day. it has been happening for at least a week. pls fix @Telstra @NBN_Australia
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Reservoir Dog
(@reservoirdog68) reported
@TurnbullMalcolm @AlboMP Now to fix your NBN fibre to the node ***** up!
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Entrust ICT
(@EntrustIct) reported
Please be advised that the EntrustICT is currently experiencing an NBN Outage in the Bendigo area. We are working with our upstream carriers to resolve this as quickly as possible. We apologise for any inconvenience.
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Delan Adikari
(@delan82) reported
so @optus and @NBN_Australia keep blaming each other for delays, cancellations and faults. Who is ultimately responsible for the incompetence and mess! One of you better send an actual person on site and fix your problem...fed up with offshore "expert" case managers bs runarounds
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Shane Castleman
(@ShaneCastleman) reported
@cottonfarmgirl Share your pain. I live 30 minutes from Noosa. No mobile coverage, no NBN, most of all no effort to fix this from the local LNP hack. Pity he wasn’t thrown out with the rest of them
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Dean Knight
(@knightd73) reported
@cottonfarmgirl Agree had a proper Telstra tech my house to look at issue said even at 1 km from local exchange forget ADSL let alone NBN why I only use mobile or data dongle ironically my grandfather was his instructor in the PMG days