NBN Outage Report
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Melbourne, Brisbane, Adelaide, Treeby, Perth, Goombungee, Sydney, Wollongong, Sunshine Coast, Colac, Cornwallis, Tanunda, Elizabeth, Baradine and Innisfail.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Zan
(@ZaneHannan) reported
@jaffathecake my experience has been that progressive images load much faster when I'm using them with high resolution... but after it's visually loaded it's not uncommon for it to start dropping frames. There's also me living in Australia with a typical NBN connection which kinda murders it..
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T e s s 🚀
(@tesshissa) reported
So my first stream was inturuppted by the NBN just deciding to be down so that's cool.
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Rebecca Smedley
(@becsmedley) reported
@Optus how long should it take for a NBN modem (new service) to be dispatched? The person I spoke to on Monday by phone was vague about whether they were actually in stock but said it should be dispatched within 24-48 hrs. Two days later and still no notification it’s on its way.
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Electric Car Australia
(@ElectricCarAust) reported
@evmanuk @TeslaInTheUK The Australian version looks good in comparison to our poor National Broadband Network (NBN) although it will be approx 40%more $. Full service launches mid this year in Oz.
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Nick king
(@NaskingKing) reported
Monday night into Tuesday morning we had ferocious lightning show here in Logan. Storms bad last night too. Our NBN box and Apple box blew as lightning struck. Scary stuff. So loud. No net 30 + hrs. Nice tech guy helped. Must manufacture NBN boxes/modems here. Trade war = 🚨
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Dezza Murphy ... Retweeted ...
(@CannabisFairy69) reported
Hate the stupid #NBN. Hate the stupid #SloMo government. Hate how they’ve wrecked everything. Hate all the retards who voted for their version of our world. Morons. #auspol
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Reg Boyle
(@EICostheta) reported
from
Sydney, State of New South Wales
Just as well we had the NBN to save thousands of lives and the Australian economy when people could stay home and work. It must have paid for itself. Waddle we do next? Inland high-speed rail through Barnaby's paddock? It'll never make a profit of course. #QT at 2 and find out
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Lambretta
(@LambrettaGP1971) reported
NBN advised they are coming to set up my service this morning between 08.00 and 12.00 noon Seeing as it's now 12.07, I'm wondering if its the time they can't tell or the map they can't read.
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YTFB
(@IllusionzAus) reported
@NBN_Australia oh what do you know the nbn is down again it’s ******* terrible
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Matt Guest
(@Guesty22) reported
from
Brisbane, State of Queensland
I really wish my @Optus 5G WiFi would not drop out every ten mins. Been nothing but trouble since we had it. Need to go back to NBN awful signal.
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Jack
(@ZypkRL) reported
@ChiefsESC @Optus How the.... I have NBN FTTP and I get 6 MB/s Help please
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TPG
(@TPG_Telecom) reported
@ramsahu08 Hi Ramachandra, apologies for the service disruption. I've managed to run some remote tests and I can see here that the NBN network termination device is currently online. Have you performed any basic troubleshooting such as; re-seating cables and rebooting the equipment? -Mc
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nbn™ Australia
(@NBN_Australia) reported
@hoser_meier We are sorry to hear your having issues with your service, Christian. You've done the right thing to proactively report any issues directly to your provider as they have the tools to do further tests. If the issue is with nbn, they'll let us know by logging an Incident 1/2
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Reynardo the Fox
(@Reynardo_red) reported
That was my *fifth* "Hello this is the Australian Telstra NBN network, we are going to disconnect your internet" call in the last 2 days. I mean, I love stringing them along, the entertainment is cute, but it's getting boring ...
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Kembro
(@KemmisB) reported
@PaulFletcherMP @NBN_Australia 850 staff paid more than 200k/yr to deliver a network that's one of the slowest globally, is hardly efficient you complete moron. Just as $3.25/day isn't a significant increase for the most disadvantaged.🤬💩
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Ian
(@ianschutt) reported
@jessmcguire @FatherBob @TPG_Telecom Turn off your NBN modem turn off your router shut down you computer have a cup/ glass of ****... start them all again
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Kent McGuire
(@H0RN3T77) reported
@NBN_Australia Getting the absolute run around after waiting 4 years to get access to the network! Now the works have been completed but my provider cant give a time for connection because there are no appt's available. No way to get more information or talk to someone from NBN
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Comrade Weez
(@weezmgk) reported
@iiNet All blue lights on the NBN NCD. When the service has disconnected, the LAN LED on the NCD remains lighted constantly instead of flickering with data traffic (as you'd expect). I no longer have a connection history page in iiNet toolbox as I did with ADSL. Hard to tell how often..
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waggacrow
(@waggacrow) reported
@NBN_Australia Provider support is hopeless. Pushing it back to infrastructure problems.
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TPG
(@TPG_Telecom) reported
@jessmcguire Sorry to learn that you are having issues with the connection. The FTTP service is one of the reliable connection in all NBN technology. I've ran remote tests and did not detect any line fault. Have you tried testing the speed via wired connection (if possible)? -Ahra
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Rob
(@rman_trebor) reported
@Telstra Nope, no need. My incoming telco got involved and got a solution happening. Number porting underway. I got NBN installed in my office yesterday - after @Telstra said it wasn’t possible - new telco, no worries. Goodbye Telstra 👋🏽 Goodbye.
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Trevor Roberts
(@ToWhich) reported
@RichardTuffin I agree... waste of space, waste of billions on ****** up NBN, ruination of small farms that hosted backers, couldn't even get an energy policy passed when it had bilateral support.
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TPG
(@TPG_Telecom) reported
@jessmcguire Sorry to learn that you are having issues with the connection. The FTTP service is one of the reliable connection in all NBN technology. I've ran remote tests and did not detect any line fault. Have you tried testing the speed via wired connection (if possible)? -Ahra
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Gethin A. Lynes
(@GETHINLYNES) reported
@PaulFletcherMP @NBN_Australia Methinks @PaulFletcherMP has never been out of #Arsetralia to somewhere with comparatively functional broadband infrastructure, like the US, the EU, or Kazakhstan.
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Anna Christie
(@greekmcchic) reported
@DamAllGood What’s the #optus #NBN outage about? @Optus
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Tony
(@tonyvibo) reported
@BroHilderchump I used their chat service earlier in the week as my NBN went down and the Smart Modem didn't switch to 4G. Got a reply 9hrs later after the NBN came back up and i didnt need their help then did I.
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nagelixin
(@nagelixin) reported
@TeslaStraya @elonmusk @SpaceXFan97 I’m on NBN HFC with ‘up to’ 1gb speed, but the drop outs, and slow performance are driving me insane. $16k to go FTTP is a joke so Starlink may be the next option 🧐
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Noely ⚡️🏐
(@YaThinkN) reported
from
Sunshine Coast, State of Queensland
@JTCabot @senator_sheldon @geoffrey_payne Would help Australians and public interest journalism. This is nbn all over again 🙄
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DarkArmy
(@DarkArmy2013) reported
@TPG_Telecom Is NBN down in the Box Hill area?
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Peter N Lewis
(@peternlewis) reported
My NBN modem keeps crashing, and requires a power reset to restart it. I was thinking about getting a computer controlled power socket, but of course they are all wifi which would go down when the modem does, sigh. Any USB/ethernet controlled Australian plug sockets?