NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Gold Coast, Adelaide, Melbourne, Perth, Sydney, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Gold Coast |
TV | |
| Brisbane |
Total Blackout | |
| Adelaide |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Gerg
(@Gergyl) reported
@BarryLi51767296 @innocent_abroad Yep, there was slowish ADSL2+ here too, on an old Telecom landline that had been in use for 50 years. NBN at first saw fit to replace that with slow, limited, expensive geosynchronous satellite. Not remote, just 16 km straight line from a major international airport!
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Jessica
(@place_of_jess) reported
@Optus I am on hour four trying to get my new NBN service set up and working. The systems your cust reps are struggling with are obvs terrible. How are you going to retain customers like this after the big data breach? Why would we stay?
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NordBlodBear
(@NordBlodBear) reported
@Optus got to love for paying unlimited internet, got new NbN cables outside but can't use the ******* internet because drop outs. ******* pathetic also you're home page sucks arse because when you go to report an outage the URL to that part of the website doesn't work
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Optus
(@Optus) reported
@dannywaterson Hi Danny - Sorry about this. We have just checked and can see an NBN outage in 2146 Toongabbie. At this stage we have no ETR, however our technicians are working hard to get this fixed as soon as possible and get the services back up and online - Aman
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Emboy
(@emboy4real) reported
@iiNet need help with Toolbox access. Can get in with NBN account but not my previous ADSL account which have my email accounts linked.
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Vladesch
(@Vladesch) reported
@GreenJ @Telstra A few people here suggesting a switch of ISP. That is unlikely to help. The problem is almost certain to be with the underlying NBN. You may be better opting out of the NBN entirely. I have fixed wireless (non NBN) and it's reliable and cheap.
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Proto Partners
(@protopartners) reported
@Optus, your Messaging and Chat function is one of the worst customer experiences I have had in a long time. 60 minutes to cancel our NBN service. The idea of "leave your customers loving you" when they leave has been forgotten. This is not in the spirit or delivery of "Yes".
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OnlyPhazz
(@phazzles) reported
from
Sydney, State of New South Wales
Nbn is down again
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Dae Knight ✨🏳️⚧️
(@Darviticus) reported
Okay, so. Made mistakes Mistake one, summer heat exists and is bad. Overwhelmed self with 2 work days in heat. 1 very busy Mum's B-Day+Art Exhibition Organisation Day 1 Friend over + NBN (kinda eh install job) + SUPRISE OTHER THING
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Sofa Stream
(@sofa_stream) reported
@GreenJ @Telstra I switched from NBN to mobile 5G a while ago. It's cheaper and much much faster too. Never had an outage yet.
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Lisa L 🍋💛
(@LisaLemon09) reported
from
Adelaide, State of South Australia
Urghh woke up early with bubs & stupid me decided to message about my wifi going off with my fetch box. Next minute 2.5 hours gone & nbn guy coming out next week + transferring my mobile + new nbn plan to save money. Last hurdle & fell over now waiting on a call at 11 to fix 😖
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Now, bring on that FEDERAL ICAC with 🦷🦷🦷🦷
(@writerbyter) reported
@RuncibleH Friends/ colleagues I know, including ourselves, have lost internet connection because of failing parts in the NBN nodes. Whilst they have been swift to respond, one can’t help but think how much better a @AustralianLabor roll-out would have been. #LNPfail #LNPNeverAgain
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Fanta
(@the_fanta_sea) reported
@phazzles You're NBN does down more than you do
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Phill Balding
(@BaldingPhillip) reported
@samstrades Author appears to be claiming Singapore is not west of the NT project.. but Sydney is? A lot seems wrong here Simply would have been like the NBN - gone over budget, get bad yield, eventually write down assets. Plus too many extra risks like cable down-time
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Erika, the Indomitable
(@ErikaSupreme) reported
NBN FTTP upgrade tomorrow, having dealt with FTTN for the last year, it's utter crap. The amount of router/VDSL modem options out there is dire and I'll be glad to move away from bridged mode off whatever pile of junk modem I found that we could use.
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Ryan
(@__rymac) reported
@iB3nji @Telstra with the use the data you pay for how you want then pay for a full speed plan? It’s no different to having various speed levels on the NBN network. With lower speeds being more affordable.
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OnlyPhazz
(@phazzles) reported
from
Sydney, State of New South Wales
Why is there always daily emergency maintenance on my NBN? @NBN_Australia @Aussie_BB
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OnlyPhazz
(@phazzles) reported
from
Sydney, State of New South Wales
Everyday I get an email about an emergency nbn outage
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Car
(@JedimasterIG88) reported
@NBN_Australia, as someone who works on fixed wireless and satellite services, why do you allow RSP's so much power to decline faults? And why are there so many "routine maintenance" jobs booked for the eastern suburbs of sydney without an improvement in service?
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Judder
(@Jharris1986) reported
@NBN_Australia Any chance you can fix the recently installed FTTP equipment in our street in Barwon Heads? we were told in December we can upgrade but our now being told its broken?
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💧Shiv 😷
(@BLShiv) reported
@MarioNawfal It didn't solve the Royal feud, didn't fix the NBN or energy prices.
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Danny Waterson
(@dannywaterson) reported
@Optus nbn outage in 2146 nsw? Your website has nothing. But lord of people reporting outages. Thanks
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Sharon
(@sharongrierson3) reported
@archcontext @newscorpaus Problem is in many regional, rural and remote areas satellite dishes are relied upon for telecommunications when NBN, free to air channels and even radio reception drop out & are unreliable. So Murdoch rules.
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vinay krishna
(@vkrishnav) reported
@TPG_Telecom Internet is unstable since 3rd Nov and it keep dropping every 5-10 minutes. I received at over 10 messages on NBN investigating issues and even confirmation that issue was fixed but no luck so far. It has impacted my work and overall daily schedule.
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Robyn, Not a mad scientist, just disappointed
(@DisasterRobyn) reported
I'm at a place with fixed wireless NBN. I can see the dish on the roof. Pointed at the NBN tower that is 20 meters away and I can't help but feel there's a better way of doing this
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Jaiden Cairns
(@armadilloLAG) reported
@NBN_Australia do I have to pay for you put out nbn cables where I live I live sorta remotely if u can help me out I’d appreciate it
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Matto (not parody just sarcastic)
(@o_Matto) reported
@Your_Avg_Punter Worse than that if he wasn’t involved in breaking the original vision for NBN it would have been easy to set up micro or community providers to so small population centres could service themselves.
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Laura G
(@LifesGood0067) reported
@callingoutfake5 @Telstra Our entire family has cancelled telstra. We moved all moved to Amaysim for mobiles and HarbourISP for nbn services. Both much better with service AND afterservice.
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vinay krishna
(@vkrishnav) reported
@sapphirereport @TPG_Telecom It has been happening in my area too but there is no firm action by @TPG_Telecom other than false confirmation that issue was fixed by NBN.
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Anthony Dobrin
(@DobrinAnthony) reported
@NBN_Australia As someone who works on resolving fixed wireless and satellite services and knows the ins and outs of NBN, I am annoyed that my HCF service still has the occasional disconnect and speed issues. The reported fix in the pit and constant maintenance every week annoys me.