NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Adelaide, Melbourne, Sydney, Brisbane, Katoomba, Perth, Dubbo, Central Coast, Penola, Gisborne, Bundaberg, Gold Coast, Treeby, Goombungee and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Wi-fi | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
||
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Lachie Buszard
(@Lachiebuzz) reported
Hey @Telstra I’ve tried to play nice, but I have spent over an hour communicating with a bot about NBN connection -it does not understand & is frankly wasting my time. I’ve even private msged your socials crew & they sent me to the same bot. Your service is a shambles @andy_penn
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Raju Dudam
(@rajuvd) reported
@dwightwalker Me too having same issue with NBN, after modem restart my NBN worked for couple of minutes and then went down again. It's completely inconsistent for last hour or so. Long waiting time in connecting to support on phone.
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Ash ☁️
(@ashkbne) reported
@NBN_Australia If only @Telstra would acknowledge their network sucks in my area, I might be able to use 5g to do some work... but only 1 bar, useless
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David Deex
(@DavidDeex) reported
@MrKRudd Raised an important issue regarding the NBN yesterday. It's important to reiterate that this is an essential service and should not be sold off, indeed, it should be fixed and expanded. It's also too costly for some to afford broadband right now, and we need solutions.
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DM Girt Williams
(@LocalNews4051) reported
So the @NBN_Australia out again in downtown 4051… Look I’m glad they do regualr maintennance [meaning connections down again] so the connection can last a week. Lets bring the #NBN to 1st world standard not just tighten the rubberbands again @AussieBroadband
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kms
(@kmsh1897) reported
@TPG_Telecom is there an outage for NBN service in Wentworthville, NSW?
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heykimberTwitch
(@HeykimberT) reported
Aaaaand there goes the nbn. Rip internet, patiently waiting for it to come back up to start stream. Will keep you guys posted. Worst case scenario we stream tomorrow x.x
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David Deex
(@DavidDeex) reported
The solutions are varied, but we can't trust the market to deliver broadband. The NBN can sell wholesale to ISPs, but can't sell/provide internet directly to Australians or act as an ISP. This was a bad decision by the government to set it up like that, and a failing ever since.
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Travis
(@TravGee1980) reported
.@Telstra Given you have advised FTTP NBN cannot be connected to my address despite your smart modem being connected and visible as a WiFi network, it is time to bid you farewell. Adios #FibretotheNO #NBNfail #ThisisNOThowweconnect
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Dr Behrooz Hassani-M
(@behrooz_hm) reported
@Nic3218 Not bad, definitely better than the NBN
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wuckfhistles
(@wuckfhistles) reported
@NBN_Australia service failures, requiring hardware replacement are not a 'scheduled outage' and sending an sms saying it is, is misleading and false. Service down since 1pm for the 'scheduled outage' you told. Me about at 108pm.
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Judi
(@JudiJudihum) reported
@martyk40 @Raf_Epstein @Telstra We had this problem - is it NBN? When we insisted (through Telstra) that someone from NBN attended the property, it turned out that it had not been connected properly.
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Santosh
(@SantoshGoulikar) reported
@Optus #HorribleService Optus NBN is the worst. Been on back to back calls with customer support for hours since morning. Didn’t help at all. Each you call you have explain from start. You have to ask for ticket number. All the call back assurances are false. $79 a month
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AusPolTransparency
(@AusTransparency) reported
@QuentinDempster @NBN_Australia @MrKRudd Monopolies should never be in private hands
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Dwight Walker
(@dwightwalker) reported
my Exetel #NBN went down again and nothing responded - ssh or my site or youtube - reset ZTE modem and internet worked again
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Philip Roper
(@Philip_Roper) reported
@DoctorKarl Is your current copper connection unreliable because of its physical condition, or because of the equipment run by the service provider at the other end? My copper NBN connection works really well at 44 Mb/s and we're 50 km from Melbourne.
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David
(@David52578899) reported
@DoctorKarl Gotta love the gall of the NBN Co, won’t supply the service, but hey you can buy it for $16000+ Fibre to the premise should have been supplied in the first place.
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Monte Huebsch
(@MonteHuebsch) reported
@DoctorKarl Use 4G or 5G. NBN fibre is poor.
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David Deex
(@DavidDeex) reported
The growing digital divide is a concern, and it's a source of inequality. If people can't afford to access the NBN, then they miss out on so much. Children need it to learn. The pandemic has shown us that things need fixing. Let's fix them.
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Zioreturns #BoomSqaudron #Treasurefriends
(@zioreturns) reported
@libertydownundr ooh what will they do cut off the nbn dial up is better then that ****
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Us War
(@UsWar6) reported
@NBN_Australia Yeah you could it's called removing FTTN/FW as a network solution
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Ty Frost
(@tyfrost) reported
@samanthamaiden Considering the NBN in this country it wouldn’t surprise me if there wasn’t a secured network available in Sydney. Maybe he needed a break from the family?
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Glenn...............
(@surround77) reported
@NBN_Australia @ashkbne We`ve just come back online after approx 30 hrs of no internet due to ``Maintenance``.Please provide a feasible explanation as to why such a long outage.Elderly people in lockdown cannot access home food deliveries.
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Bradley Saint B
(@Bradley_Saint_B) reported
@NBN_Australia The person I spoke to on the phone earlier today wasn't prepared to accept my complaint, and told me it couldn't be investigated from your end. But I've DMd the details.
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Camui Kushi 🇦🇺🍃🐕
(@CamuiKushi) reported
@LycheeDayou I’m with Optus and while I wanna complain most of the issues I’ve had have ACTUALLY been with NBN Co and out of Optus’ hands.
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Mana
(@damana) reported
@ScottRhodie Ooh, can you help me with my NBN connection before you turn into a pumpkin?
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Optus
(@Optus) reported
@winnydotcom @nbn Hi Winny - apologies for any inconvenience this may have caused. Can you please DM us your address so that we can assist with the slow speeds. Aman
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Teeks
(@AiTeeKs) reported
@superloopnet hi i need help with a new nbn . ive connected twice . dropped out twice, currently waiting for 1 hour since the second drop out , any chance on getting help ?
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Justa Guy
(@CutAdriftFromOz) reported
@DoctorKarl Or… get 5G modem & plan. Problem solved. Why’d we build this nbn thing again?
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Ash ☁️
(@ashkbne) reported
Nothing like an 'emergency' @NBN_Australia outage when you're in the middle of a teleconf working from home.