NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (10%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Sydney, Melbourne, Gold Coast, Brisbane, Upper Caboollure, Orange, Sunshine Coast, Adelaide, Perth, Rosalie Plains, Ballarat, Camden West, Canberra, Newcastle and Mount Gambier.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Gold Coast |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Timothy Weber
(@timothyjweber) reported
If only Kevin Rudd could fix the NBN too… oh wait
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Lady Brilliant
(@LadyBrilliant_) reported
UPDATE: NBN issue in the area which the team are working on resolving but there is no time frame. No stream tonight then but I will aim to make up for it on Wednesday! Love you all!
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😷💉Heather Smith
(@HeatherSmithAU) reported
@sholtomac @Ausgrid I'm sure it does not help, but @Telstra NBN has been off and patchy all moring in Camp Hill
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Here I go again
(@Silver_Duck) reported
Fixed wireless it's so bad, NBN should pays you to use this garbage.
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Jack
(@SierraI07) reported
@Sir_JSB No - I'm with Superloop and have confirmed that my whole service is down for the count. I've rebooted both my router and my NBN box several times and nothing has changed - I don't even know if my internet will come back tonight.
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Kenny Cox
(@KennyC22) reported
@dfinvitro I’m not the only one. Glad I seen all these post this arvo. Optus was going to send out a tech (and probably charge afterwards) to investigate the issue as I assumed my nbn was the issue. Ours Works with our modem on 4g back up but Same as you when my nbn is connected into the tv
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Andrew Fester
(@andrew_fester) reported
@Telstra and @NBN_Australia can you make up your mind whose responsibility it is for NBN technicians not arriving?Telstra is saying NBN Co, then the NBN Co website says it’s Telstra? Either way the customer experience is atrocious.
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MacrossFiru
(@MacrossFiru) reported
can yall get your 5g vaccines so I can finally get decent 4gx signal where I live, we're rural so 5g is useless to us, and ffs theres too many "I cant use nbn" people on mobile data >:|
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©GSG aka 𝒫𝑒𝓉𝑒𝓇 🛸Hope To Leave Earth
(@GAMESweetG) reported
NBN connection sorted & installed but that would be unlikely since our house is in a very bad condition with severe mold issues as well. Which wouldn't help with NBN installation etc.
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Aron Roach
(@Boweavel) reported
@sunriseon7 @tanya_plibersek @Barnaby_Joyce To bad Rudd didn't run for PM. we'd all be vaccinated and we'd have proper NBN as it was meant to be..
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chirp19
(@Chirp19OCE) reported
@OTriple8 @Bowragak @elonmusk I'm in south Gippsland waiting for starlink 38 south hopping it will come. NBN fixed wireless is garbage including I'm on a relay tower so its even worse
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Just a Peanut with a Tweeter Account
(@crowdiegal) reported
@TimothyJ_23 Hahaha. "The NBN has crashed due to the overuse of the network by horny footballers. We apologise for the disruption. Normal service will be resumed as soon as the problem is fixed"
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simon orme
(@haimonas) reported
@MrKRudd Would you also be able to fix the useless NBN, set up a Federal ICAC, unlock renewable electricity investment, and fix the domestic gas shortfall and high prices? There's a long list of comprehensive Ozgov abominations that need to be fixed.
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Warren McDonald
(@warrenjmcdonald) reported
.@telstra If you know you have an outage, please update your outages web site. Don't make us waste time all reporting it individually. Telstra NBN HFC been out since 11:30 AM today in South Western Sydney.
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David Ingleton 🐀
(@Dingo1957) reported
@RockinRobyn48 @maureenchuck1 @australiapost Landline all runs through NBN now, I think. When NBN down there are no landlines.
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Beats
(@dogsat45) reported
@noshamecreative @MyRepublicAU I've been getting this issue in glebe. I ended up getting in contact with the live chat and it was an issue with the NBN and I was told a technician may have to visit. Could be a similar issue for you?
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celerysorbet
(@CelerySorbet) reported
@joshua0 I was fortunate to get proper NBN to this address before his cuts came in. IMO it was unforgivable, he held an entire nation's economic development back to keep Rupert happy over Foxtel, safe from Netflix. It's as bad as funding gas and coal projects for the country's progress.
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Kenny Cox
(@KennyC22) reported
@dfinvitro Was doing my head in. Wasted so much time the last 2 days changing cables, talking to Optus thinking it was a nbn issue. Cheers anyway. Saved me a possible charge for wasting a nbn techs time
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ocal
(@Ajocall) reported
@TPG_Telecom any issue with the nbn service in Darwin - my internet just dropped out unexpectedly about 2 hrs ago. I have rebooted and reset everything - called the help desk to no avail yet - desk couldn’t help I keep getting dns server not responding I can connect to my router.
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Kenny Cox
(@KennyC22) reported
@tatts37 @freshtildeathau I’m not the only one. Glad I seen all these post this arvo. Optus was going to send out a tech (and probably charge afterwards) to investigate the issue as I assumed my nbn was the issue. Ours Works with our modem on 4g back up but Same as you when my nbn is connected into the tv
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John Smith
(@JohnHyphenSmith) reported
@MortyAUS Hi I’m Kevin and I’m here to help. The words nobody ever wants to hear after @MrKRudd drowned 4500 refugees, electrocuted 4 pink batts installers, ruined the NBN and plunged Australia into 110 years of debt after starting with a surplus and zero net debt.
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the_scotsman_
(@the_scotsman_) reported
Bloody Telstra, took 45 minutes in chat to simply get an NBN tech appt for my NBN issues. 5-10 minutes between "expert" responses. Likely working 10 other chats at once. And it was basically closed off with no confirmation of anything, until I asked. Piss poor customer service.
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Dwight Walker
(@dwightwalker) reported
switched to 4G when Exetel NBN had very high latency to my server in USA and 4G was fast whereas NBN was slow
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Rebekah Lambert aka Unashamedly Creative
(@noshamecreative) reported
@MyRepublicAU @dogsat45 Is there an issue with internet in Wollongong? Can't get on. No way to contact anyone because your chat is shut. Nbn co has no listed problem. Can you please update people properly?
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Josh
(@curmz26) reported
@Telstra Why would I escalate it to NBN when it's not my NBN. It's my mobile service.
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Nick veeBee
(@enveebe) reported
Day 6 without internet! @NBN_Australia screwed up and cut us off by mistake. Who'd have thought a 15 min fix could take a week to organise. @TPG_Telecom seem to have zero influence in expediting the process.
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Magnetic Skin Leftist Bot
(@joshua0) reported
@CelerySorbet Totally agree with you on the NBN. I dare say any lib PM would have done the same damage but yeah, the lack of foresight and decisions to cheap out was extremely ******. I guess it’s just a thrill to see one of their own giving Morrison ****
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Mark Bourne
(@marky_mark1971) reported
@Mr_Tushi_Gaming I live in Australia. The government implemented a national broadband network (NBN) in 2013 that initially had fibre to the premise (FTTP) for blazing fast internet. Instead we ended up with a fibre to the node NBN which struggles to sustain 10 to 15 Mbps.
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Doc 黄 🐀💧why do we have a PM who smirks & shirks.
(@DocWSJames) reported
@Ianrob12 @MarkDeasy70 @MrKRudd Can’t be because of Internet issues if he’s at ‘home’ didn’t he get the full security & nbn upgrade last time he moved?
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TPG
(@TPG_Telecom) reported
@enveebe We've already raised a complaint to the NBN Co, one of our provisioning case managers will contact you as soon as we get a feedback from the NBN. We apologise for the inconvenience. -Mc