NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (75%)
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Wi-fi (10%)
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Total Blackout (10%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Brisbane, Melbourne, Perth, Gisborne, Bundaberg, Sydney, Adelaide, Gold Coast, Treeby, Goombungee, Wollongong, Sunshine Coast, Colac, Cornwallis and Tanunda.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Melbourne |
Wi-fi | |
| Perth |
Internet | |
| Gisborne |
Internet | |
| Perth |
Wi-fi | |
| Perth |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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irena
(@aurantiacoXI) reported
@iiNet Thanks. I’ve learned is a NBN outage and not iiNet issue.
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migglet? (🚫🧠 arc)
(@migglet2) reported
(nbn = horrible isp for you yanks)
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Ali B
(@AliB5000) reported
@julieannhayes This is terrible. What happened? I'm not familiar with NBN scam
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julieannhayes
(@julieannhayes) reported
My late Mum was caught by people working the NBN scam. She was not stupid and was pretty tech savvy. They still managed to siphon her account for every dollar. We got it back but still, it's something to be aware of, especially if you are taking care of elders #NBNscam
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🦇 𝖊𝖒𝖕𝖗𝖊𝖘𝖘𝖇𝖆𝖙 - writes books #cybercrime
(@empressbat) reported
@NBN_Australia thanks @NBN_Australia - it is doing very slow pings and awful upload and downloads. but i will call our ISP first and see what they say.
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irena
(@aurantiacoXI) reported
@iiNet can you advise if the NBN/internet is down in the Northcote, VIC area? Just trying to figure out why my internet isn’t working & wonder if it’s related to the recent storm.
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
The modem has to wait for the noise on the line to go quite and then it is clear to poll the upstream network node. So for those following my NBN story, all of the post have been about identifying that component that was having its brain fried from the electromagnetic storm.
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Mylo C
(@mylocee) reported
@MagpiePants Had the same problem at my last house, there were Foxtel wall-plates but they were connected to a dish on the roof instead of going to the street. Had to get the owner to run coax from the NBN box on the side of the house to an RG58 wall-plate inside.
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Hazel
(@Plmg53) reported
@Telstra Wasted hours on Friday - waiting for NBN tech that never showed. We have reason to believe @Telstra did not make appointment. Simultaneously lost ADSL connection. Spent more hours addressing this.
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Damon Jacobs 💉💉AZ
(@DamonJacobs) reported
@Elaine39247821 @farrm51 I respectfully still say 2nd worst. This rollout did actually deliver for Australians. The NBN rollout however, delivered a quarter of the speed compared to the Labor plan at a much higher cost. When we want to get to the speeds of Labor’s plan we’ll pay the same amount again.
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Fearless Friend
(@newcastleboyy) reported
@nbnnews Damn, I missed this. Will NBN put it up on their website to watch? I’d really love to see it
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🌊🌱🌏 Graham Klerks 🇦🇺🇪🇺🇬🇧
(@GrahamKlerks) reported
@TMFScottP @Telstra Scott, please consider trying Aussie Broadband. I won't even ask you to use my referral link. There's no 4G back up, which is a pain with NBN maintenance but using phone as a hotspot is less of a pain than dealing with Telstra imo. I'm not just a customer, I'm also a shareholder
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Billmusk
(@Billmusk6) reported
@TPG_Telecom no NBN service in Warriewood, NSW since 3pm. Is there an issue ?. Waiting on the phone for ~45 mins to ask whats going on...............
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Jen ***ITS A CLIMATE CYCLE ***☔🇦🇺🏍
(@VALIANTBABE340) reported
@DodoAustralia and @NBN_Australia stop blaming each other for the outage in Toowoomba and other Darling Downs suburbs and just bloody well FIX IT! nearly 12hrs and still waiting. This is NOT acceptable. If I let a problem like this go on for that long, I'd lose my job. #FIXIT
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
So the relays in the normally closed position direct network traffic to NBN modem, if it fails for more than 5 seconds then the relays activate and change the ethernet cable over to the backup modem. Oh I love a good plan.
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Hazel
(@Plmg53) reported
@Telstra Hello, Since tweeting waiting for call back to organise time for ADSL repair tomorrow Told call would be imminent 90 mins ago. Case no NBN no show 5/11/21- 22918939. Case no complaint - 22918282 Ref no ADSL promised repair tomorrow - INC16578819
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Gay Rainbow Anarchist 🔻🌈 🅰️💉💉
(@manindotblack) reported
And of course #NBN internet went down in sympathy, immediately after the first flash & rumble, fttn really sux
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Scott Phillips
(@TMFScottP) reported
@Telstra @NBN_Australia Not sure if you'll see this, @andy_penn and I don't want special service. But you need to know this is terrible, and you've gotta fix the process.
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Meng
(@immengy) reported
@Telstra NBN is down in Clifton Hill 3068, and has been intermittent for the past couple of weeks. When will this be rectified?
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No faith in humanity
(@twinfold) reported
@NBN_Australia You've misunderstood my question. NBN plans have a maximum upload up 50Mbps on Home Ultrafast. When will you offer RSP's upload speeds that aren't artificially capped on your fully duplexed network? Re: the link, why are no speeds mentioned at all? It's ambiguous & unhelpful.
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Louise Nixon
(@viexon66) reported
@pertina1 @timwrig1 that’s not the point. where they can deliver those speeds, it’s behind a massive paywall. the technology mix of terrible nbn decisions is another topic entirely. telcos can set higher speeds when the technology is there.
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Tara #SaveSense8 #doublevaxxed 20/9/21
(@Aussietranstara) reported
I have a @DodoAustralia HUAWEI HG659 Gateway fttn modem. Has anyone set up one of these devices with ethernet fail over and then revert back to NBN when the connection is restored. I could set up the guest wifi and use that to detect the network status.
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Hazel
(@Plmg53) reported
Is there a worse purgatory than dealing with @Telstra? Husband now in a midst of trying to get NBN connected, and now caught in midst of Telstra stuffups and poor service.
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Billmusk
(@Billmusk6) reported
@TPG_Telecom is there a service issue for NBN in Warriewood, NSW ?. No service since ~3pm immediately after a big storm. Waiting for >30 mins on the phone to ask the same question........
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Master Chief Health Medical Officer Mike-118
(@MikeyR78) reported
@7NewsSydney @MKarstunen An online program might be a problem given the amount of NBN outages
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AllThatKazz
(@AllThatKazz) reported
from
Melbourne, State of Victoria
Significant @superloopnet outage to nbn service since 6:11pm Saturday. No advice posted for resolution of service. Online Uni exam tomorrow.
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migglet? (🚫🧠 arc)
(@migglet2) reported
bruised my hand by punching my desk as hard as i could because of how bad the nbn is 🥰🥰🥰
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Yabbatron....assigned human name Rob
(@bongindustryz) reported
Holy ****. I just got Aussie NBN after having Telstra and it is 40mbps faster.
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Optus
(@Optus) reported
@lilmamaduck Hi there, I'm sorry to hear about the run around you've experienced when looking for assistance with the your NBN service. This is definitely not the experience we wish to provide and have tagged this as feedback to relevant teams for review. (1/2)
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Anthimatter 🕹️
(@anthimatter) reported
I've had to drop my ISP plan down by half because the NBN here can't do 100mbps? What sort of ***** installation did we get given up here? 😠