NBN Outage Report
Why is my NBN service not working?
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If you are having issues, please submit a report below.
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of NBN reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Will NBN compensate me for the outage?
The recent NBN outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with NBN if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, NBN has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
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Internet (74%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent NBN outage reports came from the following cities: Perth, Melbourne, Brisbane, Gold Coast, Adelaide, Sydney, Maclean, Launceston, Warragul, Long Forest, Loch, Wollongong, Stanmore, Townsville and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Wi-fi | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Gold Coast |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Beowulf (Him, He, That bloke, You mean *******)
(@the_outraged) reported
@Optus Seems to have quietened down last 15 minutes (fingers crossed) Bloody scammers. Been getting 5 calls a day from 'Amazon' or Ebay or NBN... fun and games...
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Michael Kouranos
(@acceler8er) reported
@Telstra That is BS. I asked numerous times about what was the issue and this is the very first time the above has been mentioned. NBN not available here. How is it going through NBN portal? Are you looking at the correct account? @3AWNeilMitchell @andy_penn
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Scott McKissack
(@scott_mckissack) reported
So here’s the thing. I’m trying to watch the Olympics but because of dodgy tv reception, I have to rely on 7plus on the PS4. Nothing wrong with that except for the small problem that this relies on the NBN. This is a problem when I’ve not had it since the night of the 23rd June.
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Sulphurcocky🦜
(@Sulphurcocky1) reported
@NBN_Australia @acmadotgov remembering that Wifi is a weak point in you computer/home network security - all good intentions aside - know your risk/return ratio.
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umisef
(@umisef) reported
Aaand one minute later, the NBN is gone. I had only regained service three days ago, after a 44 day outage. #livingInTheHills
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Frances Innes
(@InnesFrances) reported
@ALeighMP @DanConifer Chronic underperformance from LNP sabotaged NBN capacity has cost AU biz, EDU and GOV platforms who rely on basic benchmarks of capability. i.e. students doing on line exams constant 'outage' every 10 mins for up to 5 mins have hard work intentionally corroded by LNP elite policy
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Nadim C Sharbean
(@nadimcsharbean) reported
And what's the issue, you ask? Simple: @Optus thought by now I'd have moved to the @NBN_Australia and just disconnected my cable. No warning; just *click*, it's off. (4/5)
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Boomer(2 jabber jibberer)
(@42inabook) reported
When do you get so pissed off with a service provider that you ******* them on Social Media? When it's iiNet (Transact) and evidently everything is our fault NBN ceased 5 days ago 48 hours for a tec assesment then ; 24 hours for a call back saying "Whatsup". "I'll look into it"
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🌙AlyPlayNinja🌙
(@AlyNinja) reported
JUST AS I THOUGHT. still an outage in my area for NBN. It's been two days @NBN_Australia might wanna check up on it 🤔
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Milf Hunter Reg
(@JPS_Reg) reported
The NBN has the be the biggest joke to Australia, get forced in lockdown and the 100's of millions of dollars they put into the infrastructure that's as useful as a paper mache bomb shelter, 80 bucks a month for constant network dropouts and speeds that barely surpass ADSL
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Kylie - Give me a home among the mallee gum trees.
(@Loeysmob) reported
@NBN_Australia ffs it’s been 4days with the nbn being moodier than a toddler. It’s so f-ing unstable & no one knows if or when it will be fixed or working properly. So sick of the ‘it’s not our problem’ by nbn.
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Lars Klint 🏡
(@larsklint) reported
TIL that @NBN_Australia knows how to put people to work. Have had two people ring me about an appointment, except they only ask when I am available, then pass that on to someone else to ring me and confirm. WTF?
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Kenny Heatley
(@KennyHeatley) reported
@Telstra your NBN sucks at this difficult time in lockdown.
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nbn™ Australia
(@NBN_Australia) reported
@umisef Hi Umisef, we are sorry to hear you're having issues with your service. You'll need to raise this with your provider, as they manage your services. They have an internal nbn support team they can request assistance from on your behalf, if required. 1/2
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Sanjiv Sathiah
(@t3mporarybl1p) reported
@Telstra After my initial contact I churned my NBN even though I was only toying with the idea, and now I just want to take all my products elsewhere - if this is the new standard of Telstra customer support.
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dg
(@dg89681942) reported
@NSWHealth @GladysB Your list of Authorised workers is not short. It is way too long. I know for a fact that there are many non-critical manufacturing businesses that are operating as normal. NBN workers still doing home installs. Your spin is not working and everyone can see thru it!
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Bob Kennedy
(@bobgreenmonster) reported
@NBN_Australia So I just found out from my provider that @NBN_Australia are waiting one a third party to fix their issue. Could you not put this in your update??????????????
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Jeremy O'Connell
(@oconnelljeremy) reported
After 18 months of stupidly slow NBN internet I’ve switched to a 4G wireless modem. Speed tests indicate it’s at least TWICE as fast. Now I’ve got a nice pointless cable coming out of my front wall as a permanent monument to the pointless and slow NBN.
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Michael Bethune
(@mikebethune) reported
@paulbudde @independentaus Paul, NBN's fatal flaw was not FTTH vs FTTN, but 1) Government doing the network build out rather than legislating tech neutral minimum broadband requirements like NZ 2) Claim it would be free to tax payers as it would earn its own keep, so was under funded hence FTTN & CVCs
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Stefan Cooper
(@Steffylicious) reported
@alecatmew @AmyElegantress I have FTTC and issues with it cutting out whenever it rains, the pits have pretty much zero waterproofing so the slightest bit of moisture seems to short out connections. Power cycling my NBN box seems to fix it, but the new connection often drops pretty quickly afterwards.
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Bilbo Fraggins
(@bilbo_fraggins) reported
@elzxbth Another consequence of bad NBN. Vaccine download take ages.
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SusBoySlim
(@PervyPimp) reported
@74PVAN @margo694 @SkyNewsAust The ALP give us potentially good ideas and programs but when they hand it to the LNP they always destroy it and make it ****, it's happened with nearly all of the ALPs programs, like Medicare, super and the NBN
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Blair / Mrs Wayne 🐨❤🇦🇺
(@StallionDuckx3) reported
Struggling to do my ******* job right now because Telstra and/or the NBN absolutely sucks. This is beyomd pitiful. @NBN_Australia you guys thought there was no problem so you/Telstra canceled multiple technician visits? I can assure you, you're dead wrong. Just let me do my job
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Bob Kennedy
(@bobgreenmonster) reported
@NBN_Australia And when exactly will those updates be coming. Nearly 24 hours later and the same message is displayed. Keep to your promises, shocking customer service.
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Scott McKissack
(@scott_mckissack) reported
This is what passes as service in the 21st century. @NBN_Australia are immune from complaints because we have no relationship with them even though this delay in fixing it is absolutely their fault.
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Tanja Junkers
(@polymerreaction) reported
@NBN_Australia yes, you told me that nothing is wrong apparently. My bad. I thought not having internet and technicians constantly not showing up was wrong. Seems from your viewpoint that this is normal.
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Timmykov
(@timmykov) reported
@NBN_Australia hey guys what's going on with the intent around neutral bay. We are down again. Third time in as many weeks. Hard when you rely on stable internet to work from home!
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YayaPup | 🇦🇺 ENVtuber 🔞
(@YayaPup_) reported
There’s a chance today’s stream will be canceled. We’ve had power outages and our NBN is not working now. Rip me ;; meant to be collab if with Vixxie and Lyn today
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Scott McKissack
(@scott_mckissack) reported
It is now 35 days and counting without the NBN. NBN are blaming storms on the 9th-10th June, Optus have an increasingly angry customer who is paying for a service they can’t use. Neither can say what the fault is or when they plan to fix it.
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💚Lisa Tantrika ॐ , 💫 (Overall Being)💫💉
(@BeingOverall) reported
from
Melbourne, State of Victoria
@ClayFeetWander Within last hour yes but NBN no that's still down