NBN Outage Report in Brisbane, Queensland
Why is my NBN service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Brisbane come from postal codes 4006 , 4000 , 4101 , 4122 , 4169 , 4102 , 4109 and 4030 .
The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.
Full Outage Map
Problems in the last 24 hours in Brisbane, Queensland
The chart below shows the number of NBN reports we have received in the last 24 hours from users in Brisbane, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by NBN users through our website.
- Internet (73%)
- Wi-fi (12%)
- Total Blackout (11%)
- E-mail (3%)
- TV (1%)
- Phone (1%)
Live Outage Map Near Brisbane, Queensland
The most recent NBN outage reports came from the following cities: Brisbane, and Logan City.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Total Blackout | 12 hours ago |
|
Brisbane
|
Internet | 4 days ago |
|
Brisbane
|
Internet | 4 days ago |
|
Brisbane
|
Internet | 4 days ago |
|
Logan City
|
Internet | 5 days ago |
|
Brisbane
|
6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
NBN Issues Reports Near Brisbane, Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Matt Guest (@Guesty22) reported from Brisbane, QueenslandI really wish my @Optus 5G WiFi would not drop out every ten mins. Been nothing but trouble since we had it. Need to go back to NBN awful signal.
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Doctor Quim, Medicine Woman (@Flansq) reported from Brisbane, Queensland@sunrisesister @hazelblackberry Oh yeah. You can probably drop down to a fairly cheap plan. I’m on unlimited, top speed NBN — but I use it. We Stream nearly everything in my house. Sometimes other half will be streaming Netflix in 4K in the media room while I’m streaming on my iPad.
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Rahul (@wildnez) reported from Brisbane, Queensland@Telstra your customer service team is highly incapable, get rid of them. My new NBN order has been revised 4 times already without my input. And now the technician’s visit date has been changed without any notice. Are you guys interested in signing up new customers at all?
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kit (@heykitarei) reported from Brisbane, Queensland@lindsywood7 @JessxSeven @JessxSeven are you not on NBN? You should be on at least 20 up if you're on a 50 or 100 down plan.
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Rahul (@wildnez) reported from Brisbane, Queensland@Telstra Like your team has done with my new NBN order which never arrived along with your technician after 3 appointments.. and your pathetically incapable non-existential customer svc.. only implies that Telstra has lost interest in selling new business.
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The Nebula of Cats (@thenebulaofcats) reported from Brisbane, QueenslandUnfortunately due to @DodoAustralia's service today's stream was Broken and had to be cut short. Gotta love being promised Internet speeds you're not receiving~ #australia #nbn #dodoaustralia
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D (@etredoo) reported from Brisbane, Queensland@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus
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caskings (@caskings) reported from Brisbane, QueenslandHey @NBN_Australia how does one get your support team to take the wet weather into account for FTTN faults instead of just waiting a day or two for the joint to dry out and close the ticket?
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Luke™ (@lukeacl) reported from Brisbane, QueenslandBoth home and work internet collapsed this morning at 2am for some reason, weird NBN outage. But because I’m with @Aussie_BB I could easily diagnose connection states, NTD statuses, and perform a port reset on both 1600km away to get them working again without getting out of bed.
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Schmick 01b (@01bSchmick) reported from Brisbane, Queensland@adamajacoby Australia post is only poorly, run to get NBN level bonuses you will need to damn your nation to an internet ghetto.
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Monica Bradley (@MonBLeaves) reported from Brisbane, Queensland@MingYLong @Telstra @NBN_Australia I agree the service levels are so appalling for everyone
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■■PAUL■■ (@PaulRaidersGuy) reported from Brisbane, Queensland@Telstra Your online chat service stinks...staff taking ages to reply.We have our NBN modem already.Its taken hours to get help and after being customer for years...want to change to NBN.its 10.38 & and want this done now..have to be up early for work!
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Laszlo Heiter (@laciheiter) reported from Brisbane, Queensland@Optus Thanks. I have had several conversations and chats with customer service. I stopped reporting the issues, as it’s mainly nbn issues and it’s really frustrating. Paying $70 a month for the service you can hardly use is just outrageous. Text messages coming through advising outages
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andrew dutton (@duttonkona) reported from Brisbane, QueenslandBeen 2 days without NBN in Mansfield qld. Silence from @optus but they confirm there is an outage.
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Laszlo Heiter (@laciheiter) reported from Brisbane, Queensland@Optus and @NBN_Australia your network is shocking. I don’t think there’s been a day since Christmas that we’ve had a full day without network outage and connection dropping to the level where the internet just can’t be used. Seriously, just unacceptable for the price we pay. 😡
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Anthony (@MKWAnthony) reported from Brisbane, QueenslandYeah I give up - my neighbour had nbn as of 3 weeks ago and apparently I can't get it installed until April 2021 despite being in the same building as her? That's complete bullshit. Guess I have to stick with my wireless 4GX network until then...
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Shaun McCambridge (@SJMcCambridge) reported from Brisbane, QueenslandCurrently experiencing the single worst customer experience of my life with @TPG_Telecom NBN connection. Wouldn’t recommend, 2 weeks in and still no closer to a solution
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Christopher Biggs (@unixbigot) reported from Brisbane, QueenslandI have been seeing your “My shitty NBN is down” tweets all week and thinking “Heh, mine’s never missed a beat.”. Update: My shitty NBN is down.
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D (@etredoo) reported from Brisbane, Queensland@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus
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🇭🇲 Channa K 🇮🇳 (@Channakt) reported from Brisbane, QueenslandNBN has reached my area, which means I am going to have a crappier internet connection, for the past year it's actually been good. But NBN in Australia sucks, especially for a gamer.
NBN Issues Reports
Latest outage, problems and issue reports in social media:
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Don 🖖 (@donatled) reported@NBN_Australia It took 18 months to fix an intermittent copper fault. The only reason that this succeeded was the ability to provide diagnostics data and prosecute the case with a good retailer -Aussie Broadband. NBN was utterly useless in resolving the issue.
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DustyCynic (@DustyCynic) reported@Telstra Still waiting for you to connect my NBN... since early October. Five months! Multiple unrelated calls from Indian call centre, no records kept, engineers failed to turn up on four separate occasions. Zero customer support. Complaint to Ombudsman ignored. Toxic company!!!!
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Darryl 🌪️Viva la Entropy🌪️ Morris (@o0ragman0o) reportedWhen I was growing up, there was always a live phone for line for emergencies Now it's hard to go 2 weeks without @Optus, @Ergon, @NBN_Australia going down for indefinite periods leaving a complete and dangerous power and comms blackouts across the region #MillaaMillaa outages
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DustyCynic (@DustyCynic) reported@TelstraEnt I’ve been waiting FIVE MONTHS for Telstra to connect my NBN! FOUR engineers booked to fix... ALL no shows! Telstra even breached the first deadline imposed on them by the Ombudsman!!!!
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nbn™ Australia (@NBN_Australia) reported@Archies_Human Hi Helena, this certainly sounds like a known scam call. nbn will never cold call you about this. The best thing you can do is hang up and ignore them, and if you're unsure if it's real or not, please contact your provider to double-check. 1/2
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Helena Handbasket (@Archies_Human) reportedBe aware - a new scam for me. Just had a "No Caller ID" call claiming to be from @NBN_Australia saying my IP address has been compromised and my connection needs to be upgraded before the #NBN goes down for 24-48hrs. Sure buddy.
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Charles Norwood (@DanInADL) reported@Picketer Which is why I thought it was incredible missed opportunity that the ALP didn’t go hard on Robodebt and a “fair go”. A bit like the nbn this was an issue that touched everyone either directly or through someone they know. A chance to be right and do right.
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brian austin (@bda2206) reported@NBN_Australia @donatled Nbn is by far the worst organisation I've ever had to deal with. Multiple issues in different states, absolutely impossible to have a sensible dialog. nbn needs to be broken up into competing businesses competing for clients over their crappy infrastructure.
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DustyCynic (@DustyCynic) reported@TelstraEnt Five months on, multiple phone calls, five engineers visit scheduled when the Telstra engineer failed to show .... still no connection to the NBN. Worst company I’ve ever had to deal with. Avoid at any cost !
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🐝CharmsVic🍩🍩 (@CharmsYahoo) reported@denniallen Should be off budget like Military, submarines and NBN then there is money to sort out this Issue which impacts ALL elderly...