NBN Outage in Brisbane, State of Queensland

NBN has reached my area, which means I am going to have a crappier internet connection, for the past year it's actually been good. But NBN in Australia sucks, especially for a gamer.

@sunrisesister @hazelblackberry Oh yeah. You can probably drop down to a fairly cheap plan. I’m on unlimited, top speed NBN — but I use it. We Stream nearly everything in my house. Sometimes other half will be streaming Netflix in 4K in the media room while I’m streaming on my iPad.

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than a week!! No text messages back and forth for 6 weeks just damn amazing service! @Telstra 6 weeks of bullshit text messages vs 1 week and NBN installed #yesoptus

@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus

Hey @NBN_Australia how does one get your support team to take the wet weather into account for FTTN faults instead of just waiting a day or two for the joint to dry out and close the ticket?

I have been seeing your “My shitty NBN is down” tweets all week and thinking “Heh, mine’s never missed a beat.”. Update: My shitty NBN is down.

@Telstra Your online chat service stinks...staff taking ages to reply.We have our NBN modem already.Its taken hours to get help and after being customer for years...want to change to NBN.its 10.38 & and want this done now..have to be up early for work!

@Telstra Like your team has done with my new NBN order which never arrived along with your technician after 3 appointments.. and your pathetically incapable non-existential customer svc.. only implies that Telstra has lost interest in selling new business.

@Telstra your customer service team is highly incapable, get rid of them. My new NBN order has been revised 4 times already without my input. And now the technician’s visit date has been changed without any notice. Are you guys interested in signing up new customers at all?

@lindsywood7 @JessxSeven @JessxSeven are you not on NBN? You should be on at least 20 up if you're on a 50 or 100 down plan.

@MingYLong @Telstra @NBN_Australia I agree the service levels are so appalling for everyone

Yeah I give up - my neighbour had nbn as of 3 weeks ago and apparently I can't get it installed until April 2021 despite being in the same building as her? That's complete bullshit. Guess I have to stick with my wireless 4GX network until then...

@ClaireLouse2403 @cheryl_kernot @bugwannostra yep. in the same way that: - the start of the initial NSW 'lockdown' was pushed back to allow Hillsong event attendees to leave the state & country; - the NBN FTTH backflip aligns nicely with Foxtel now offering a BINGE service that, to be successful, requires more bandwidth. 😐

I am no fan of the NBN but the further investment of $3.5 billion defies logic. 5G is coming with very quick download speeds and cable infrastructure. It’s pouring good money after bad. You can’t make a silk purse out of a sow’s ear.

@NBN_Australia hi team, any updates on when the outage at Indooroopilly QLD 4068 will be resolved??

Aaaand the cycle starts again. @telstra visited, confirmed it was an @NBN_Australia issue & took detailed notes & photos of speed tests which rule out modem issue. Said I’d need an NBN tech visit. So instead today, naturally, I get a text from Telstra saying all is fixed.

@Telstra @NBN_Australia outage in 4304 QLD.

Oh apparently it’s a nationwide NBN issue. Hooray.

@Telstra have been trying to speak to a human for over a month to get NBN installed and wow 1000 messages “like texting a friend” what a joke! 1 month of circles! This is the worst customer service experience EVER!! #whereismynbn

@Optus is the a known issue with Fetch streaming? I’m on Optus NBN and have no issues with any other internet/streaming services. Streamed channels not reliable, on demand (e.g. BBC catch-up) not working at all. Done soft reset, still broken.

@NBN_Australia I don't feel comfortable providing my address to you through Twitter, however I was at my doctor's office this morning and they were having issues with phone and internet too. The place is Callala Bay NSW.

@Optus This is definitely an NBN issue, my router / modem works perfectly. 100Mbps download but only 2Mbps upload. At 10am it was 38Mbps, at 1:30PM 0.5Mbps. So definitely a congestion issue!

@briannasbell Has the service been disconnected, was it an NBN service, what specifically did your RSP advise you etc? Thanks Adam 2/2

The dodgy @NBN_Australia has just come on after an outage lasting from around 8pm last night. Clunky, hopeless shadow of @MrKRudd 's inspiration wrecked by a succession of clunky, hopeless @lnp meddlers. This should be a warning to prospective rural subscribers. #auspol

@MyRepublicAU I have. They told me to not bother contacting them, because it's been escalated to the NBN. Doesn't stop my service from dropping out while I'm trying to run an event. It's dropped out twice in 20 mins.

@MettaBhavana1 @marat_frida @elliemail So is Cormann over there just because the NBN sucks?

@Telstra The order wasn’t submitted a month ago when it was signed and then we were getting stuck on hold and in an idiot loop from messaging to call centre. The order has now been processed and NBN has sent us an installation appointment.

@lumandai @Telstra I'd also check NBN Co's outage list (since apparently Telstra shows only Telstra outages for some weird reason)

@kaz_neena NBN a shamble can't video conference.. Damn that fttn!

Thinking of moving away from Telstra for mobile and NBN - it took 12hr to reach support yesterday. Does anyone have any recommendations? Has anyone else moved and found coverage lacking?