NBN Outage Report in Brisbane, State of Queensland

Had no issues with Telstra cable pre-NBN

@LennaLeprena @Loud_Lass Never say never. But certainly during the operational life of #nbn I can't see #fibretopremises being beaten by anything else. We're currently on HFC (High Frequency Coaxial) & destined for HFC (Hybrid Fibre Coaxial) but delaying as long as possible because of reliability.

@factordex @Telstra @NBN_Australia Holy shit

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted to check the connection on the street. Farcical!

I repeat. Why is @NBN_Australia constantly cutting out in postcode #4152. What is the problem. @Telstra @andy_penn #nbnfail

@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN

@NBN_Australia The problem is the techs that are sent won’t check the connection on the street. They change something internally for no good reason and report back that the fault is fixed which it is not. I go back to @Optus and the same process happens again.

The good news is, the apartment I purchased off the plan has FTTP. The bad news is, it’s not NBN FTTP, it’s some “LBN Co” FTTP, whom I have never heard of before.

@carolduncan @AgPeriUrban Absolutely. We were on deck in Mackay during Cyclone Debbie & even the ABC went down to those worst affected. Phones out for days. Guy walked for kms down a blocked road to tell authorities his village was OK. Frightens me to think how the NBN will affect comms when power is lost

Can’t even watch a five minute video because .@optus is useless. Worse still it’s NBN.I pay $85 month for a failing service. Rort.

A pox on the house of the Australian NBN. This substandard excuse for internet service is pathetic.

On an up note, the NBN dude turned up today and in shock I sniffled both my way through a bloody nasty head cold and emotion to help him install our HFC line. I just did a speed test, got 36.1 Mbs down / 18.3 Mbs up. Our usual was 5.74 down / 1.14 up. Things are bittersweet.

When will Aust get serious about #innovation and enabling the citizen of the future @ScottMorrisonMP help this country compete on the world stage and fix the #nbn. Out of date before it’s complete and no money for a modern communication platform.

@Telstra AGM sees them complaining about the NBN however their biggest problem should be customer retention. I always have a problem when contacting Telstra, tried to get an esim as a replacement for my physical sim, and I’m asked for a driving lience I don’t have. #esim #NBN

@NBN_Australia Each time a tech comes out they refuse to check the HFC connection on the street. They say they are not allowed to put a ladder against the pole. After 6 visits nothing is wrong internally so it must be the street connection. 15+ dropouts today. Please help!

Dear @Optus you are a disgrace, cancel my ADSL as I am signed up to NBN well I would be but still waiting for a modem from you from 10th Oct, rang help desk and Annika CB690949 was going to ring me back in 10/15 minutes 40 minutes.

this whole no NBN between the hours of 6pm-12am is getting REAL annoying @Telstra How am i supposed to run a livestream with 0.89 upload speeds. 3 days in a row! Y’all are starting to cost me MONEY. And i don’t wanna hear “We understand your frustration” just fix the damn issue

Have been with Telstra since 1972-have not had a problem. Now on NBN, still with Telstra- have low needs - fixed cost $88.00 per month - all local landline & mobile calls free. Suits me down to the ground.

@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet

@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted check the connection on the street. Farcical!

@Telstra I went to your store at bankstown and got horrible service. I spoke to your NBN GUY in Adelaide. He lied to me. So no. Not resolved.

nbn is such a good system. dropping out multiple times a day is fantastic lost motivation to keep streaming sorry lads. this sucks ***. i'll be back tomorrow

Next stream gonna be funky, since nbn have maintenance I’ll try to start like an hour earlier if I can. Will probably have to cut runs off at like 10:30 tho really sucks

Update - 02/03/2021 Replaced NTD(Arris) - Thunderstorm on Friday the main culprit. Everything working as usual. Any one with little bit of technical bg will know how much time does it take to rectify an issue when multiple player(RSP,NBN) are involved. 👍👌 to Tangerine&NBN

@paigecardona Aussie broadband. Customer service in Aus, same nbn line share as telstra. Enough said.

@Telstra so I’m curious why your doing nbn maintenance in the middle of a weekday? Constant Internet drops while working and taking meetings doesn’t seem like a viable way to keep a customer.

@Telstra another storm, another outage.. Didn't happen until we switched to NBN?? WTF is going on..

@perla_rayess OTV, NBN and Manar won't go down on the streets for obvious reasons. And the rest ? No idea (Maybe LBC still has some $)

@Telstra NBN is down at The Gap, QLD 4061. The 4G backup is so slow that even gmail is not responding. What is the ETA on restoring the service?

@independentaus @paulbudde “When Abbott Govt took over, it wanted to show the worst possible NBN picture a& was not willing to take these future savings into account, as it wanted to come up with a price tag as high as possible.”