NBN

NBN Outage Report in Mackay, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Mackay, State of Queensland 12/12/2025 07:35

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • Anthony23831253 Lionheart (@Anthony23831253) reported from Hay Point, State of Queensland

    @LesStonehouse Were all waiting for his divine guidance, its as slow and as unreliable as the LNP NBN & NDIS

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • Anthony23831253 Lionheart (@Anthony23831253) reported from Hay Point, State of Queensland

    @DavidBe53174057 Federal government prefers this for us now, order in work on line no need to maintain roads no need for fast rail only if they had have fast NBN that worked there would have been even less of a problem. They dont want us seeing what happening to Australia un less on Sky

  • Anthony23831253 Lionheart (@Anthony23831253) reported from Hay Point, State of Queensland

    Morrison said the Gladys show was gold standard this man obviously the devil what ever & who ever he touchs shrivels & dies a slow agonising death ie Robo cop, NBN, NDIS, vaccines, the RCs, elderly homes, Murry Darling, carparks pork barrelling, sports rort, busy fires, drought

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @DaveBotton Hi, at the moment there is an outage affecting the services in your area. NBN Co advised that this is due to a local power outage affecting the NBN network. No estimated restoration time has yet been advised. 1/2 -Mel

  • PeterKlages Peter Klages (@PeterKlages) reported

    @NBN_Australia I might add, I NEVER get 25mbps download. The best I do is about 20 on a good day. I will need faster, stronger and better satellite delivery soon. I am discussing with Telstra putting an aerial up and going with 4G. And abandoning NBN.

  • dave_hand David Hand (@dave_hand) reported

    @DanInADL @MrKRudd Too bad that no one wants to pay for top speeds. When they can download Netflix on a 22mbps plan at $60 a month, the NBN has achieved its reason for existence for 99% of users.

  • jonnodunger JD (@jonnodunger) reported

    @NBN_Australia I’ve tried that. There is a confirmed outage but nothing on your website that tells me when we’ll be back online.

  • barefootbloke Al Crystal 🇦🇺🏳️‍🌈🇬🇷 (@barefootbloke) reported

    @Optus why is it so hard to get some help? I have NBN and want to add VoIP to it. Nobody knows what to do and how to help. Your telephone support keeps hanging up on me. Your store staff say they can't help. What's going on??

  • therealslav84 SLAV (@therealslav84) reported from Cairns, State of Queensland

    @Halit95429397 @Foxtel I was a customer for over 15 years. After 15 years due to my travel forgot to pay my account I was 1 day late. No empathy no care and would not drop the late fee. So I cancelled. That was full Platinum IQ4, with 4 boxes and nbn. Their reply.... we dont care,

  • realhuntermmm Dr Hunter (psychologist) (@realhuntermmm) reported

    @NBN_Australia The fault has been lodged. The problem persists despite multiple visits by your tech this year and last year. Including a visit YESTERDAY, after which the service failed. They are now due again next week. Happy to update.

  • micwoodward ᗰIᑕᕼᗩEᒪ (@micwoodward) reported

    @NBN_Australia Can you confirm the service class? (Happy if via DM)

  • RyanWil62993886 Ryan Williams (@RyanWil62993886) reported

    @MrKRudd You fraud Tell me the main property of fibre, what is it? You just don't know yet you rant on as if NBN Rudd style was the best, when in fact was the worst. So tell us the main property of fibre Go ahead I'll wait

  • helphelpandhelp debbiep (@helphelpandhelp) reported

    Whats bloody wrong with Australia I live in Shoalhaven main CBD area every time we have rain our emergency ABCTV drops signal. We pay top #Telstra NBN. Top LGTV tbere is No Excuse. This is disgrace. Analog was more reliable on box tvs. Aust going Backwards under Libs #auspol