NBN

NBN Outage Report in Mackay, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Mackay, State of Queensland 12/19/2025 02:00

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Total Blackout (10%)

    Total Blackout (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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NBN Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • AltoCarol Caz (@AltoCarol) reported

    Trying to do some work on the weekend & my "world class NBN" is as slow as cold treacle. Fibre, in a city. Another LNP debacle.

  • corymedia Cory (@corymedia) reported

    @smiffy I wasn’t aware the NBN has customers. I thought they were just the wholesaler. I only use mobile technology. 5G/4G with Telstra. Very reliable. Optus in parts of Geelong is as bad as dialup

  • BeachPhilosophy Samuel Paul Douglas (@BeachPhilosophy) reported

    Anyone else's NBN down this morning?

  • smiffy Matthew "Smiffy" Smith Wears A Mask (@smiffy) reported

    Vodafone ping time down to a mean 50ms - about what I’d expect from NBN, when playing nicely. Not going to bother reporting this - reckon someone isn’t making SLA, so will be getting expensive, so hopefully a fast (overnight) fix.

  • TheTeetering 🏔Teetering on the Edge 🕯 (@TheTeetering) reported

    No streaming today for me because of my dodgy NBN. I’ve logged another complaint with Turnbull.

  • Ggdalez ggdales (@Ggdalez) reported

    @Aussie_BB any updates on the lutwyche/Windsor nbn outage?

  • StacySollitt84 Stacy Sollitt (@StacySollitt84) reported

    @NBN_Australia Just called my Stepdad, he’s going to call them now. Going to see what else can be done on my end. No outage on your end, which is good news in general. Once I’m working full time again I’m changing providers. This isn’t the first time in the last month.

  • Cryptogirl_89 Cryptogirl89 (@Cryptogirl_89) reported

    @FrontierDotXYZ Hey guys it keeps saying unable to load data and my wallet assets are not showing? Been like this since yesterday, i have mobile data and NBN at homd but the app is still not working??

  • Orpheus631 Orpheus6 (@Orpheus631) reported

    @NBN_Australia The provider is Telstra and they have issued a letter saying either disconnect and get refund or just continue to pay for a service you can’t deliver given they are 91 and need the connection guess how Feel about those options

  • Orpheus631 Orpheus6 (@Orpheus631) reported

    @NBN_Australia can anyone please explain why the nbn speed is so slow in the 2576 post code? 13 mbs is sub even standard offers yet telco’s want the same fee? FTN clearly has failed to deliver the promise of 100 mbs AUS wide