NBN

NBN Outage Report in Mackay, State of Queensland

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Mackay, State of Queensland

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Mackay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Mackay, State of Queensland 01/09/2026 07:50

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Mackay, State of Queensland

Latest outage, problems and issue reports in Mackay and nearby locations:

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra been trying to get thru to your NBN service ppl for the last 2 days. Cant get thru or sit there for hours with no response. Then it says go on line. Bit hard when you have No NBN to check. #terribleservice #UnAcceptible

  • shazza4740 ⭐️ Sharon Dove ⭐️ (@shazza4740) reported from Mackay, State of Queensland

    @Telstra No outages in my area. probs been ongoing for 2 weeks. NBN just doesn't work in regional Qld

  • Anthony23831253 Lionheart (@Anthony23831253) reported from Hay Point, State of Queensland

    @LesStonehouse Were all waiting for his divine guidance, its as slow and as unreliable as the LNP NBN & NDIS

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • megas_c Megas C Louis (@megas_c) reported

    @Optus NBN down at my place in glen waverley. 4g backup failed to work as a backup in time of need. Without internet for almost 5 hours. Smarthome became dumb home. We got 4g back up at extra cost to serve only in situations like this. But a disaster failure!

  • RoshDigital Rosh🏏 (@RoshDigital) reported

    Hey @NBN_Australia - it's the fourth time this week I've had to work using my 4G connection in 3094. Any chance the NBN in the area can have a stable fix?

  • cocky28 joanne ***** (@cocky28) reported

    I have had the @NBN_Australia out 3 times in the past 2 weeks. Every time they come it magically works @iiNet maybe it’s your service

  • deanprocter flying shiny toaster ☘️🎗 (@deanprocter) reported

    @cat240359 @Telstra In this case they phsically misappropriated the line and the NBN connection and sold it to another customer.. The number goes nowhere...

  • nbnmika ash ! ******* week (@nbnmika) reported

    @iKillSherliam no bc the teacher told me "if ur born a girl you‘ll always be one" knowing i‘m nbn and he is in big trouble now 😜

  • AndrewH01971876 Andrew Hannah (@AndrewH01971876) reported

    @Optus Hey team, looked online but no network outage reported ATM. I got no nbn coming in. Connection to router tho. Any help?

  • RepeaterBeated PulsarJetStream (@RepeaterBeated) reported

    @Telstra it's not OUR FAULT that there is a halt on HFC NBN connections because u used 2 get 'em from China! Now u r punishing 2 #disabled ppl with your 5G Monopoly! Restricting data coz u know it's almost 1Gbps! Find a solution that don't cost more per month than electric bill!

  • timadams86 Tim (@timadams86) reported

    Not good enough @Optus . NBN out since 1pm, 4G backup not working (keeps disconnecting and max 1mbps!). Tech support clueless about issue or any outages. Had to top-up my phone data as multiple adults WFH and have meetings! are you gonna compensate us!?

  • kiranac1 chandra amara (@kiranac1) reported

    @Optus I just got connected to the optus support team over the phone 20 mins back and they confirmed there is a NBN outage in my area and I am surprised that you are saying there is no outage

  • RoshDigital Rosh🏏 (@RoshDigital) reported

    @NBN_Australia Hi Sally, my service provider @TPG_Telecom has been great with keeping me up to date on the outages, which are due to an issue with the wholesaler (NBN). I have had regular outages in the last week in my area (3094). Working off my 4G connection today...😭