NBN Outage in Sydney, State of New South Wales

@Telstra Tomorrow afternoon - as a small business owner - having this NBN service that drops out a lot does put me in difficult positions a lot... Is this the norm for the NBN product...?

@Telstra hi how can I check the status on our NBN switchover? Home internet is not working very well ATM

@Telstra 4.5hrs on hold and no answer - NBN not working - please update your website with info...

@Telstra - been on hold for 2.5hrs and no one has answered the call - NBN has not been working since Friday. This is costing me $$$ - I’m meant to be working - you are not helping small businesses... Please once and for all get your customer service and products sorted...!

@IanSyson @DavidHenning86 NBN is in trouble then 👍🏼

Due to your totally unreliable service @Telstra I can not work from home. This has dragged on for weeks and your online thing now says is NBN related. I’m really annoyed and frustrated.

@Telstra Now trying to cancel the @NBN_Australia order with @Telstra after 3 failed attempts to actually get #NBN - I sent a chat message today which is the only channel available and it took 4 hrs for Telstra to respond with the first text. WTF?? It is the worst experience.

@NBN_Australia @Telstra 3rd round of identical trouble shooting steps with 3 different support agents, zero progress getting the dropouts on my service resolved, day 4 and counting. Been on online chat with Telstra for 6hrs now. 😡🔫

@NBN_Australia @Telstra getting no response, still having issues, day 4, can't call as it dead ends me back to using the chat app which isn't working. Horrible horrible experience that's significantly impacting my ability to work 🤬

@bigjsl Australia Post managed to get addresses right for years (not saying they're too good at it these days - but surely they're not $600m bad at it) - perhaps they could help? Split the difference, NBN saves money, AusPost makes money and can buy more watches!

@NBN_Australia @Telstra are you or nbn going to sort out this half arsed service that I pay a fortune for?

@Telstra NBN Internet is down barely functioning wont load anything not even Gmail. Phone support unavailable due to high vol of calls.

@NBN_Australia my connection has been up and down all afternoon, service sucks! Should have stayed on Telstra cable!

@Telstra I am having huge issues getting #NBN ordered through you. Twice I’ve gone through your chat function & they’ve taken 2 hrs to take the order, then confirmed it, then I hear nothing for weeks, then I enquire, then they tell me there is no order. Twice. Fix this pls 😠

@Telstra I closed the TIO complaint bc the issue was resolved. TIO reference 2020/09/11852. Shoddy @nbn fixed by a tech coming out to answer the question of indifferent service. Found and repaired the issue in the pit outside. No more problems!

@bigjsl @auspost One of the reasons to never work at NBN, when I interviewed there I was told a pub lunch was just fine, but having a pint with it would be a fireable offence.

@AshKyd I have to say, my HFC NBN has been pretty damned stable. A few outages that impacted on multiple premises, but otherwise, my speeds and stability exceed expectations.

@Optus I recently order a new NBN and someone at Optus changed my first name to my middle name without even asking. Now your staff are telling me I need to go to an Optus store to update something I never asked to change. How is this possible?

@superloopnet is there a current outage? Lost NBN FTTC here in NSW (Penrith)?

@kate6063714 @xskinn I used to work behind the bar in a theatre. When our IT went down (thank you Tony Abbott for the NBN), young staff asked what do we do now? “Keep serving the customers with cash, service is more important than a stuffed up stocktake, we can’t NOT serve 2000 patrons”

Hey @Telstra... My nbn keeps dropping out ALL DAY and the modem is not kicking over to 4G. What's happening?!?! And do not make me use the message service to find out!

@xSmartalec Very sorry for the troubles you've had with you NBN Internet service. I've replied to your DM so I'll continue to assist you there - Vin

@iambrendanlloyd Hey there, Brendan. Sorry to hear about the NBN issues. I was unable to find any known faults, outages or planned works occurring in Brunswick VIC. I'd be more than happy to take a closer look into this for you though, can you send us a DM? - Nard

@NBN_Australia what is happening with our service here in Shenton park? Provided says it’s an NBN issue and yet all we get is a text 5 hours ago sms no updates!!

I’ve found the nbn stuff doesn’t spread easily and comes off super easily, is basically the problem.

@monica_clare1 Its open slaver now. $30m for airport land, $100BILLION for useless subs, $50 BILLION for useless NBN & $4K / hr for Cormann to fly around Europe. The RW can never ever complain about centrelink waste again. Wait until the rorting in Jobkeeper comes out.

@boymc @NBN_Australia @TurnbullMalcolm I mean, you can't. FTTP can get you close, but not gigabit up and down.

@TPG_Telecom is there an issue with NBN atm, I dropped and can't connect

@georgesbasin @joshburnsmp @Smile__Petal 1. Does not mean they are related 2. They wont understand. Fake Telstra, NBN Amazon ring people everyday and others open their male. Would be an issue with any communication If they were mentally ill they were smart enough to pick up welfare plus a job.

You guys want to know how bad Australian Internet is? We are FORCED to upgrade to NBN with @Telstra and pay $110 for the same internet speed we have now (we were paying $100). But guess what, if you are a NEW CUSTOMER you only have to pay $90. Great treatment of loyal customers!