NBN outages and service status in Sydney, New South Wales

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Total Blackout (11%)
• Wi-fi (11%)
• E-mail (3%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Sydney, New South Wales

The most recent NBN outage reports came from the following cities: Sydney, Parramatta, and Ashfield.

City	Problem Type	Report Time
Sydney	Internet	6 hours ago
Sydney	Total Blackout	12 hours ago
Sydney	Internet	1 day ago
Sydney	Internet	2 days ago
Sydney	E-mail	2 days ago
Sydney	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

• 
  Simon Pallister (@simonpallister) reported 6 minutes ago from Sydney, New South Wales

  27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

• 
  Urban Reverie (@urban_reverie) reported 9 minutes ago from Sydney, New South Wales

  I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

• 
  Just Davo (@hitinman) reported 13 minutes ago from Sydney, New South Wales

  Spruiking by #NBN Of capacity. It is hopeless under pressure. As for uploading too slow. Gov fault at this.

• 
  Just Davo (@hitinman) reported 15 minutes ago from Sydney, New South Wales

  After a 15 hour #NBN Outage it comes back.

• 
  Ali 🌻 (@Two_Of_Us_x) reported 20 minutes ago from Sydney, New South Wales

  Soo my @Optus NBN is still not fixed. Everytime I call the help line they tell me the same things over and over. I’ve had to cancel appointments to wait for the technicians they supposedly booked. But none show. I’m so over this bullshit. It shouldn’t take a week to fix!!

• 
  Cal 🌻 🌸🍄 (@Cal_O_Rynn) reported 21 minutes ago from Sydney, New South Wales

  @DarrenKilminst1 Before this issue where we have been fighting since August, escalated in November, then hit the fan in January, I didn't have much of an issue either. But trying to run a medium sized business with one phone line & voicemail has been a nightmare! Telstra + NBN = 🤯

• 
  David Jenkins (@DavJenks) reported 21 minutes ago from Sydney, New South Wales

  @iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

• 
  🦠 Evan (@fictillius) reported 29 minutes ago from Sydney, New South Wales

  A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

• 
  Steve King (@steveathon) reported 29 minutes ago from Sydney, New South Wales

  @warkolm @kvgoldsmith @NBN_Australia Honestly I use my nbn satellite service as a backup - not as my primary. I get better (still painfully slow) speed on my 3G antenna setup. I am one of the lucky ones.

• 
  Carlo Nizeti (@carlonizeti) reported 32 minutes ago from Sydney, New South Wales

  @NBN_Australia I had a chat with @Telstra , they blamed NBN for all the issues and didn’t help much. Their view is NBN can’t perform as well as a 20 year old HFC network. I know it’s marketing BS, others have Telstra 80 mbit NBN in my area with no issues.

• 
  Just Davo (@hitinman) reported 35 minutes ago from Sydney, New South Wales

  Yay the internet returns after a 13hour outage. I bet it was switched off at the exchange to re route capacity. #NBN.

• 
  Michael Mulhern (@the_jongleur) reported 38 minutes ago from Sydney, New South Wales

  @MickMakes I suppose it’s because I’m 35km, or so, from the Sydney CBD. @NBN just too lazy/cheap to even run in a 2nd rate solution like FTN. SkyMuster is a joke. You’d think that for an area that is a mobile black spot, that the NBN planners would at least get their “solution” right!

• 
  Bernie Coen (@berniecoen) reported 39 minutes ago from Sydney, New South Wales

  @bengrubb Ben I ditched NBN to hot-spot fron my phone and boom! Not a problem steaming Netflix etc. I and to avoid massive download I lowered the settings mode. Unless u have a 4K and it's in 4k u don't need the highest streaming. Pic looked exactly the same

• 
  Carlo Nizeti (@carlonizeti) reported 41 minutes ago from Sydney, New South Wales

  @hamishk79 @NBN_Australia @Telstra Yeah started to sniff around, people rave about @Aussie_BB so they might be a go! I’m also going to move some of my other Telstra services to other carriers, I spend so much money with them yet receive a less than premium service!

• 
  Trevor Long (@trevorlong) reported 43 minutes ago from Sydney, New South Wales

  @seamus @brett_gibson @charlietech @wendy_harmer @robbie_buck @abcsydney There are two reasons people have legitimate NBN complaints. 1/ They scored FTTN and got the furthest drop from the Node. 2/ they have shit wifi. And number 2 is far more prevalent

• 
  Trevor Long (@trevorlong) reported 45 minutes ago from Sydney, New South Wales

  @brett_gibson @seamus @charlietech @wendy_harmer @robbie_buck @abcsydney Spot on, most people get the shits when they go from cable at 112Mbps to NBN at 94Mbps real world, THEY WOULD NEVER EVER NOTICE!

• 
  Robert Hudson (@manaz_d) reported 56 minutes ago from Sydney, New South Wales

  @davidcrisp666 @NewtonMark @NBN_Australia Optus didn't give a shit once they realised they were being paid by NBN for it. NBN stopped caring once they realised the POS the Optus network that they'd bought was. The surprise when they "found out" about the state of the Optus network was laughable.

• 
  Just Davo (@hitinman) reported 1 hour ago from Sydney, New South Wales

  Still no #NBN Been down all morning. Just using my limited capacity on my phone. What a crock of shit this network is. And you want people to work from home,......

• 
  Binge Thinker, the BCB (@ShutUp_AJ) reported 1 hour ago from Sydney, New South Wales

  - Make the nbn free to all - Pressure mobile phone providers to not charge - legislate ban on evictions til this is over - leave for casuals - power and water bills to be capped - Stimulus payouts to all by taxable income ala 2008 Get ******** into it

• 
  Andrew Colley (@AndrewColley) reported 1 hour ago from Sydney, New South Wales

  Last night @Ausgrid moved power on my st u'gnd. Partial outage was expected. #hfc cut out eventho I still had power. @Telstra assured me that it needed @NBN_Australia tech visit; wld take days. Telstra calls 2day & says it was a "scheduled" NBN outage & the network shld be up🤔🤔

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  B (@1993brojack) reported 4 minutes ago

  @DodoAustralia I work from home. Had no NBN internet for days now. Your offshored indian staff, are extremely rude, un-helpful and even aggresive. Whats worse is the letter advising your purting the bill up. Leaving Dodo today. What a nightmare

• 
  VinnieB (@Vinnie_B_) reported 5 minutes ago

  Welll **** I forgot there was line maintenance for the NBN starting at midnight... God dammit

• 
  Sophie Love 🎧🎤👩‍🌾 (@TheNakedFarmers) reported 13 minutes ago

  @PaulFletcherMP @NBN_Australia WHY have you not granted satellite customers who have no landlines or mobile (towers out) extra data to get through this crisis situation? What are you DOING down there in your cushy offices with your huge salaries while we are wet, cold, exhausted?

• 
  Sophie Love 🎧🎤👩‍🌾 (@TheNakedFarmers) reported 15 minutes ago

  Government is encouraging migration from cities to rural & regional areas but comms services are crap. Even in Port Macquarie, mobile and fixed line #NBN is appalling. Mobile towers can not withstand demand and the much touted 5G will not work in rural areas. What is the solution

• 
  Blue»Tweety«Bird (@Tweetn2You) reported 15 minutes ago

  @theage Telstra already notified customers ~2 weeks ago that prices for NBN bundle(s) will increase by at least $1 from April 17th 2021. Why is it necessary for Telstra to force people into NBN + Landline (that's never used) if they're complaining about financial restraints?! @ACCCgovau

• 
  💧 🐀 Aleisha (@aleisha_71) reported 17 minutes ago

  @TinyButMighty17 Can't you use your phone as a mobile hot spot? At the least? The issue sounds like your slot at the node has been bumped off... they need to fix it as their nbn line is the issue

• 
  Brendan McVay (@bsmcvay) reported 18 minutes ago

  @TPG_Telecom @NBN_Australia Internet down in 2226. Down for a whole bunch of houses not specifically with TPG. Any news on rectification?

• 
  Scanner Australia Broadcasting (@GRN_Live_Stream) reported 21 minutes ago

  Do yourself a huge favour and never get your NBN through @tangerine It's a disaster. No internet for hours now and the same has been happening almost every morning. Can't wait to change.

• 
  Scanner Australia Broadcasting (@GRN_Live_Stream) reported 23 minutes ago

  Do yourself a huge favour and never get your NBN through @tangerine It's a disaster. No internet for hours now and the same has been happening almost every morning. Can't wait to change.

• 
  Optus (@Optus) reported 29 minutes ago

  @katlovescoffee_ Morning Kat. I'm sorry for any inconvenience caused, I can see that NBN have reported an unexpected outage atm. The tech teams are on site and are working hard on getting things restored asap. Thanks heaps for your patience on this -Quade