NBN

NBN Outage Report in Canberra, Australian Capital Territory

Problems detected

Users are reporting problems related to: internet, total blackout and wi-fi.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Canberra, Australian Capital Territory 01/27/2026 23:15

January 27: Problems at NBN

NBN is having issues since 10:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Total Blackout (11%)

    Total Blackout (11%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (%)

    Phone (%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • VernVerass Verner Verass (@VernVerass) reported from Canberra, Australian Capital Territory

    @mephistojones Mephisto ~ the NBN is intentionally sub-standard: The original model of fibre to the premises will need to be retro-fitted ~ the NBN requires a rebuild to meet world standard service delivery.

  • Maragle2 Sasquatch (@Maragle2) reported from Canberra, Australian Capital Territory

    Thoughtful NBN fibre additions just announced, only the cynical would consider it a deliberate pre-election ploy. Scott n Co would never do such a thing. Tasmania, ACT and NT are not part of this initiative, there words to be said over this which would attract a "disappearance"

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @Deligracy No, this is closely guarded but what is wisely known is classifying the NBN as a commercially entity, to keep it off the national books (making them look better) means nodes are up to 500m distant. Upgrading to fibre won't fix NBN pricing (congestion) as a result either.

  • bridgettilley Bridget Tilley (@bridgettilley) reported from Canberra, Australian Capital Territory

    Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

  • AussieRoz RepublicanRoz #SaveOurABC💧 (@AussieRoz) reported from Canberra, Australian Capital Territory

    @JaneCaro @NBN_Australia Just send a tweet about The Telecommunications Industry Ombudsman NBN suddenly played nice. So did my provider. I got my own support person!!

  • Ian__P Ian (@Ian__P) reported from Canberra, Australian Capital Territory

    @ajamesbragg @AlboMP I'd raise the issue of #NBN advertising which seems wasteful and pointless given they aren't retailing to consumers directly.

  • BeCarbin Bernadette Carbin (@BeCarbin) reported from Canberra, Australian Capital Territory

    @AusIndiMedia Your NBN couldn’t be that slow could it??

  • MarkAyres_ mark ayres (@MarkAyres_) reported from Canberra, Australian Capital Territory

    Somebody do something about the NBN, it’s up and down so often my no-ip dns provider is threatening to ask for more money to cover wear and tear. #auspol

  • hgo7627 HG (@hgo7627) reported from Canberra, Australian Capital Territory

    @JmarrMarr Apparently we now can — by engaging @NBN_Australia to provide fibre to the home. Because of my crap service I got a quote. Sadly, I won’t get my crap service improved — quote was more than $5k.

  • Mdm_Fahrenheit Madam M (@Mdm_Fahrenheit) reported from Canberra, Australian Capital Territory

    Hey @NBN_Australia fix your system issues and stop rejecting orders so I can have the internet at my new house! People are trying to work from home you know.

  • skwashd Dave Hall aka Not Funny (@skwashd) reported from Canberra, Australian Capital Territory

    Hey @andy_penn why won’t you fix phone lines in fire effected areas that will only get satellite NBN? These areas used to have decent ADSL. People can’t sign up for satellite because it’s over subscribed. Looking forward to your field team fixing this.

  • VK1MIC Wade (@VK1MIC) reported from Canberra, Australian Capital Territory

    NBN BATTERY PROTIP unless you actually have a wired phone they do not offer anything and you can take the battery out - you just open the box. Grab the terminals and slide them off - and they never beep again! Every place we have been in with NBN has had its battery tossed.

  • Lindday8 Lindsay (@Lindday8) reported from Canberra, Australian Capital Territory

    @Telstra NBN speed slow and dropping out in Flynn act is there issue

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

  • JoshuaWithers Josh Withers (@JoshuaWithers) reported from Canberra, Australian Capital Territory

    @jendudley @eliotharper In the months before we were allowed to switch, NBN staff told me that we were already on the NBN network, they would change everyone slowly, then once all were converted, you could switch.

  • 7Dea 🍀 (@7Dea) reported from Canberra, Australian Capital Territory

    @VodafoneAU hi, our nbn modem is having a trouble that the blue light in LAN sign is not flashing. All of sudden it happened when we were studying at home in Belconnen, ACT. Pls help.

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

  • ThylacinusC BlackStar (@ThylacinusC) reported from Canberra, Australian Capital Territory

    So the technician temporarily fixed our NBN today. He said it was the modem (it wasn't as I used my other modem and it was the same issue). Now the internet is down again. Why are we paying so much for faulty, unreliable internet? #Telstra #nbn

  • fenham 💧Dave Lazzari (@fenham) reported from Queanbeyan, State of New South Wales

    @SwannyQLD @colleenhm They will never admit to making a real *****-up of the #NBN and that they spitefully screwed it because it's never been a #LibNat strength to improve things like national infrastructure. All they see is money being spent with no obvious benefits. They suffer from extreme myopia

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • ken_killcare Ken Nielsen (@ken_killcare) reported

    @NBN_Australia I wish to contact a senior manager at NBN Co about a continuing lack of urgency in attending to outages. The ISP has no information. Who should I contact? This is a general issue not a specific complaint?

  • SRHuttClearing Stephen Boothroyd (@SRHuttClearing) reported

    @Telstra @Telstra the power outage is fixed according to Ausnet, so when can I expected NBN internet to be restored?

  • brvdy BRVDY (@brvdy) reported

    @NBN_Australia my internet has been cutting in and out at random for the past 3 days. i cant do **** i cant play games fix your ****

  • MFletch1000 Mark (@MFletch1000) reported

    @NewtonMark Rudd tried with the NBN so that's good. He removed workchoices so that's also good. Hawke improved on Whitlam's Medicare so that's even better. Though Rudd did freeze Medicare which is ****.

  • raywilton4 Ray Wilton 💧 (@raywilton4) reported

    @sallydmdm Everything lnp privatised resulted in in more expensive, poorer quality services. Additionally everything lnp touch, turns to ****. Case in point FRAUDBAND. It’s raining where I am at the momen. FTTN & nbn has caused Twitter to drop out three times while I write this tweet.

  • DaBoom_ DaBoom (@DaBoom_) reported

    Well this is fun... my internet is due to be cut today (we have to switch to NBN) ... which means who knows at what point will I have no internet. So if my stream goes down past midnight tonight... ya know why.

  • LavinderSingh18 Lavinder Singh (@LavinderSingh18) reported

    @raywilton4 Yeah, that’s bullsh!t. The NBN was already in trouble and was on the verge of and is being replaced by 5/6G and starlink. NDIS was never set up to work by Labor. Labor puts pipe dreams in but never funds them or sets them up properly. That is a fact.

  • _evanswtf I hate it here (@_evanswtf) reported

    Like how does nbn offer such **** service at my house I don’t ******* get it I’m sick of constantly having internet dropouts no matter how many techs get sent out to “fix” the problems

  • noreasonspec The Windjamming Chocobo💉💉🚀 (@noreasonspec) reported

    I just knew when it was a non common situation it wasn’t going to be easy to fix or explain because it’s a bit off script. Just complete incompetence from @NBN_Australia - listen to your customers and read tech notes from the RSPs properly

  • TabularasaMMXIX 🐀 Senior Junior 🐀 (@TabularasaMMXIX) reported

    @Ozzytourer @blanketcrap @Barnaby_Joyce Look I don’t know what the problem is with that. Poor Barnaby had to use a semi full of messenger pigeons to send his reports back to Scotty. NBN and Telstra are a real problem out bush and pigeons sent aren’t as cheap as they used to be. Bonjour.