NBN Outage Report in Canberra, ACT

Problems in the last 24 hours in Canberra, ACT

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Canberra, ACT and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

• Internet (73%)
• Wi-fi (12%)
• Total Blackout (11%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map Near Canberra, ACT

The most recent NBN outage reports came from the following cities: Canberra.

City	Problem Type	Report Time
Canberra	Internet	1 month ago
Canberra	Wi-fi	1 month ago
Canberra	Internet	4 months ago
Canberra	Internet	4 months ago
Canberra	Internet	5 months ago
Canberra	Internet	6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Canberra, ACT

Latest outage, problems and issue reports in Canberra and nearby locations:

• 
  Lindsay (@Lindday8) reported 33 seconds ago from Canberra, ACT

  @Telstra NBN speed slow and dropping out in Flynn act is there issue

• 
  Verner Verass (@VernVerass) reported 3 minutes ago from Canberra, ACT

  @mephistojones Mephisto ~ the NBN is intentionally sub-standard: The original model of fibre to the premises will need to be retro-fitted ~ the NBN requires a rebuild to meet world standard service delivery.

• 
  RepublicanRoz #SaveOurABC💧 (@AussieRoz) reported 6 minutes ago from Canberra, ACT

  @JaneCaro @NBN_Australia Just send a tweet about The Telecommunications Industry Ombudsman NBN suddenly played nice. So did my provider. I got my own support person!!

• 
  Wade (@VK1MIC) reported 9 minutes ago from Canberra, ACT

  NBN BATTERY PROTIP unless you actually have a wired phone they do not offer anything and you can take the battery out - you just open the box. Grab the terminals and slide them off - and they never beep again! Every place we have been in with NBN has had its battery tossed.

• 
  Ian (@Ian__P) reported 10 minutes ago from Canberra, ACT

  @ajamesbragg @AlboMP I'd raise the issue of #NBN advertising which seems wasteful and pointless given they aren't retailing to consumers directly.

• 
  Bridget Tilley (@bridgettilley) reported 20 minutes ago from Canberra, ACT

  Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

• 
  Dave Hall aka Not Funny (@skwashd) reported 29 minutes ago from Canberra, ACT

  Hey @andy_penn why won’t you fix phone lines in fire effected areas that will only get satellite NBN? These areas used to have decent ADSL. People can’t sign up for satellite because it’s over subscribed. Looking forward to your field team fixing this.

• 
  Ian McLeod (@ianpmcleod) reported 31 minutes ago from Canberra, ACT

  @Deligracy No, this is closely guarded but what is wisely known is classifying the NBN as a commercially entity, to keep it off the national books (making them look better) means nodes are up to 500m distant. Upgrading to fibre won't fix NBN pricing (congestion) as a result either.

• 
  Bernadette Carbin (@BeCarbin) reported 32 minutes ago from Canberra, ACT

  @AusIndiMedia Your NBN couldn’t be that slow could it??

• 
  💧Dave Lazzari (@fenham) reported 33 minutes ago from Queanbeyan, New South Wales

  @SwannyQLD @colleenhm They will never admit to making a real *****-up of the #NBN and that they spitefully screwed it because it's never been a #LibNat strength to improve things like national infrastructure. All they see is money being spent with no obvious benefits. They suffer from extreme myopia

• 
  HG (@hgo7627) reported 39 minutes ago from Canberra, ACT

  @JmarrMarr Apparently we now can — by engaging @NBN_Australia to provide fibre to the home. Because of my crap service I got a quote. Sadly, I won’t get my crap service improved — quote was more than $5k.

• 
  BlackStar (@ThylacinusC) reported 40 minutes ago from Canberra, ACT

  So the technician temporarily fixed our NBN today. He said it was the modem (it wasn't as I used my other modem and it was the same issue). Now the internet is down again. Why are we paying so much for faulty, unreliable internet? #Telstra #nbn

• 
  Annie Martin AM (@MartinAnne139) reported 43 minutes ago from Canberra, ACT

  @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

• 
  Adam (@sargentsarto) reported 47 minutes ago from Queanbeyan, New South Wales

  @mrbargearse @PuntHubAus The issue is the poor level that the NBN brings in country areas.. it is simply ordinary. Pay for 100% get less than 1% in peak periods. This is the issue for the streaming argument. The infrastructure is woeful.

• 
  Clark Greenaway🇦🇺 (@ClarkGreenaway) reported 50 minutes ago from Canberra, ACT

  @Angela60650391 @juliemonry @ABCaustralia With NBN there isn't even that need anymore. I have been receiving gov updates via my mobile phone provider not the ABC at all. All commercial broadcasters ate required to provide community service announcements. Their is no longer a need for the ABC.

• 
  Dave Hall aka Not Funny (@skwashd) reported 53 minutes ago from Canberra, ACT

  @gusworldau @NBN_Australia It’s frustrating when you know more about the problem than the person copying and pasting boilerplate yet you’re powerless to fix it.

• 
  Josh Withers (@JoshuaWithers) reported 57 minutes ago from Canberra, ACT

  @jendudley @eliotharper In the months before we were allowed to switch, NBN staff told me that we were already on the NBN network, they would change everyone slowly, then once all were converted, you could switch.

• 
  Annie Martin AM (@MartinAnne139) reported 57 minutes ago from Canberra, ACT

  Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

• 
  Madam M (@Mdm_Fahrenheit) reported 57 minutes ago from Canberra, ACT

  Hey @NBN_Australia fix your system issues and stop rejecting orders so I can have the internet at my new house! People are trying to work from home you know.

• 
  Annie Martin AM (@MartinAnne139) reported 59 minutes ago from Canberra, ACT

  @Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shane Bryan (@ShaneBryan_IT) reported 59 seconds ago

  @DaveMilbo Yep, had cable here also. It may not have been faster but it had significantly less issues & outages than this ******* bullshit frankensteins monster **** that @TurnbullMalcolm forced onto us through his sheer ignorance & lack of vision. **** the NBN & him.

• 
  redders2😻🐈🌸🚴‍♂️ (@ErinErinredmond) reported 1 minute ago

  @DaveMilbo I’m really lucky, the place I moved into was not connected to NBN but I have 5G coverage which is cheaper and superior. Is that an option for you? NBN at my last place was ****.

• 
  the pauper troll (@DaveBowerMich) reported 6 minutes ago

  @BrowntownBrew @GuruEden @DaveMilbo I’m reporting my internet up/down speeds. In three different locations (Carlton, Vic, and then Corrimal and later Wollongong, NSW) there was fibre to my home. Now in Leichhardt NSW, it’s copper HFC. All those were (and are) substantially worse than pre-nbn tech.

• 
  MareeVI 😷⚽️⚽️⚽️ (@IacMV) reported 10 minutes ago

  @DaveMilbo NBN is an expensive piece of ****.We had great 5G until Telstra disconnected our service to forced us onto sub standard NBN.

• 
  Kate Sanderson (@readingroxie99) reported 11 minutes ago

  @DaveMilbo Yep, we’ve gone satellite as NBN is so poor!

• 
  Kim Wingerei (@kwingerei) reported 11 minutes ago

  @DaveMilbo If you were on the orginal Telstra cable, laid for Foxtel, but designed for two-ways comms, you were in luck. It just worked. Now you're probably on the NBN hybdrid network and your luck ran out...

• 
  Niall Ginsbourg 🤷‍♂️ (@niall_bigscreen) reported 12 minutes ago

  Hey @Aussie_BB yet another outage - wtf?? This is the 2nd time in 2 weeks - both of them not nbn’s fault but specific to Aussie bb customers & both during peak. What’s going on here- your service never used to be this bad.

• 
  trent clarke @🏡 (@trentcsc) reported 13 minutes ago

  Hey, @Aussie_BB - are you aware of any DNS issues for *.aws.amazon.com? Getting NXDOMAIN via NBN, but straight through on phone. Both via Aussie. Any thoughts?

• 
  supercujo Ψ (@supercujo) reported 17 minutes ago

  @Richmond_FC @TomLynch19 Is your NBN that bad down at Punt Rd?

• 
  Adam (@Adam_Dorain) reported 19 minutes ago

  @DaveMilbo The HFC network was a dumbster fire that NBN had to pour a fortune into making fit for purpose. My understanding was most HFC areas had been fixed by now. Have you been logging faults with a decent provider?