NBN

NBN Outage Report in Canberra, Australian Capital Territory

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Canberra, Australian Capital Territory 09/17/2025 05:25

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (76%)

    Internet (76%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.

  • ianpmcleod Ian McLeod (@ianpmcleod) reported from Canberra, Australian Capital Territory

    @Deligracy No, this is closely guarded but what is wisely known is classifying the NBN as a commercially entity, to keep it off the national books (making them look better) means nodes are up to 500m distant. Upgrading to fibre won't fix NBN pricing (congestion) as a result either.

  • JoshuaWithers Josh Withers (@JoshuaWithers) reported from Canberra, Australian Capital Territory

    @jendudley @eliotharper In the months before we were allowed to switch, NBN staff told me that we were already on the NBN network, they would change everyone slowly, then once all were converted, you could switch.

  • bridgettilley Bridget Tilley (@bridgettilley) reported from Canberra, Australian Capital Territory

    Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

  • Lindday8 Lindsay (@Lindday8) reported from Canberra, Australian Capital Territory

    @Telstra NBN speed slow and dropping out in Flynn act is there issue

  • ClarkGreenaway Clark Greenaway🇦🇺 (@ClarkGreenaway) reported from Canberra, Australian Capital Territory

    @Angela60650391 @juliemonry @ABCaustralia With NBN there isn't even that need anymore. I have been receiving gov updates via my mobile phone provider not the ABC at all. All commercial broadcasters ate required to provide community service announcements. Their is no longer a need for the ABC.

  • sargentsarto Adam (@sargentsarto) reported from Queanbeyan, State of New South Wales

    @mrbargearse @PuntHubAus The issue is the poor level that the NBN brings in country areas.. it is simply ordinary. Pay for 100% get less than 1% in peak periods. This is the issue for the streaming argument. The infrastructure is woeful.

  • VernVerass Verner Verass (@VernVerass) reported from Canberra, Australian Capital Territory

    @mephistojones Mephisto ~ the NBN is intentionally sub-standard: The original model of fibre to the premises will need to be retro-fitted ~ the NBN requires a rebuild to meet world standard service delivery.

  • VK1MIC Wade (@VK1MIC) reported from Canberra, Australian Capital Territory

    NBN BATTERY PROTIP unless you actually have a wired phone they do not offer anything and you can take the battery out - you just open the box. Grab the terminals and slide them off - and they never beep again! Every place we have been in with NBN has had its battery tossed.

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

  • Ian__P Ian (@Ian__P) reported from Canberra, Australian Capital Territory

    @ajamesbragg @AlboMP I'd raise the issue of #NBN advertising which seems wasteful and pointless given they aren't retailing to consumers directly.

  • hgo7627 HG (@hgo7627) reported from Canberra, Australian Capital Territory

    @JmarrMarr Apparently we now can — by engaging @NBN_Australia to provide fibre to the home. Because of my crap service I got a quote. Sadly, I won’t get my crap service improved — quote was more than $5k.

  • AussieRoz RepublicanRoz #SaveOurABC💧 (@AussieRoz) reported from Canberra, Australian Capital Territory

    @JaneCaro @NBN_Australia Just send a tweet about The Telecommunications Industry Ombudsman NBN suddenly played nice. So did my provider. I got my own support person!!

  • fenham 💧Dave Lazzari (@fenham) reported from Queanbeyan, State of New South Wales

    @SwannyQLD @colleenhm They will never admit to making a real *****-up of the #NBN and that they spitefully screwed it because it's never been a #LibNat strength to improve things like national infrastructure. All they see is money being spent with no obvious benefits. They suffer from extreme myopia

  • BeCarbin Bernadette Carbin (@BeCarbin) reported from Canberra, Australian Capital Territory

    @AusIndiMedia Your NBN couldn’t be that slow could it??

  • skwashd Dave Hall aka Not Funny (@skwashd) reported from Canberra, Australian Capital Territory

    @gusworldau @NBN_Australia It’s frustrating when you know more about the problem than the person copying and pasting boilerplate yet you’re powerless to fix it.

  • skwashd Dave Hall aka Not Funny (@skwashd) reported from Canberra, Australian Capital Territory

    Hey @andy_penn why won’t you fix phone lines in fire effected areas that will only get satellite NBN? These areas used to have decent ADSL. People can’t sign up for satellite because it’s over subscribed. Looking forward to your field team fixing this.

  • ThylacinusC BlackStar (@ThylacinusC) reported from Canberra, Australian Capital Territory

    So the technician temporarily fixed our NBN today. He said it was the modem (it wasn't as I used my other modem and it was the same issue). Now the internet is down again. Why are we paying so much for faulty, unreliable internet? #Telstra #nbn

  • MartinAnne139 Annie Martin AM (@MartinAnne139) reported from Canberra, Australian Capital Territory

    Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

  • Mdm_Fahrenheit Madam M (@Mdm_Fahrenheit) reported from Canberra, Australian Capital Territory

    Hey @NBN_Australia fix your system issues and stop rejecting orders so I can have the internet at my new house! People are trying to work from home you know.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Tennkay1 Tennkay (@Tennkay1) reported

    @7amahanti @SpaceXStarlink To need Starlink after eleventyseven billion dollars spent on @NBN_Australia is criminal. Royal Commission anyone? Good to hear it's working well for you. Yet to hear anything from Starlink regarding my order in metro Sydney... we are on 5G because our NBN is so bad.

  • manojyandapally Manoj Yandapally (@manojyandapally) reported

    @varahacap @NBN_Australia Looks like AGL, my provider is AGL and I am having the same issue from this evening around 6pm

  • KevinSw92208498 Kevin *fully_patched* Sweeney (@KevinSw92208498) reported

    @NBN_Australia The saga continues... After spending 3 days trying to convince the so called @Telstra Experts via My Telstra app that the connection was dead, through their collective inaction, the timeline for resolution with my @NBN_Australia internet has been pushed out to 27th October... F..

  • KorojiChou KorojiChou🦋 (@KorojiChou) reported

    @NBN_Australia We're fine, our internet is back online, we got an nbn technician to check and found the problem.

  • CaptSlapstick Captain Slapstick AC AO AM OAM AK (@CaptSlapstick) reported

    @DaveTaylorNews @abcnews Not sure about “just in”. I heard that on the news yesterday afternoon and my mum told me yesterday morning. News travels slow. I guess that’s an NBN issue.

  • KleinRevd Revd Andrew Klein ( Chaplain) (@KleinRevd) reported

    @NBN_Australia This answer does not address the issue. Inconvenience caused Or a denial of service unless I provision myself with the equipment required at my cost. In fact , I wonder what you are actually addressing here. Certainly not offering practicable support during outages. Third world.

  • peterw peter (@peterw) reported

    @RevolutionKiki @Telstra It’s the problem with Telstra Velocity across west end, Highgate hill and south Brisbane. New buildings get NBN but not older buildings. You have zero choice in going to another provider.

  • varahacap James (@varahacap) reported

    @manojyandapally @NBN_Australia Yep. I’m with AGL. Seems to be an NBN outage. Other ISP’s are reporting outages as well.

  • MartinSosus Teddy Pocketwatch (@MartinSosus) reported

    @VOOK64 Example A on why the the NBN is a crap fest.

  • Dog_Knight Dog Knight (@Dog_Knight) reported

    @JRock3r @HardwareUnboxed @SpaceXStarlink All depends on where in Australia you move to. The NBN can be decent but it varies with the connection tech they use at different addresses. With fibre I’m on 1000/50, so no issues here.