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NBN Outage Report in Canberra, ACT

Why is my NBN service not working?

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Full Outage Map

Problems in the last 24 hours in Canberra, ACT

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Canberra, ACT and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 73% Internet (73%)
  • 11% Total Blackout (11%)
  • 11% Wi-fi (11%)
  • 3% E-mail (3%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Canberra, ACT

The most recent NBN outage reports came from the following cities: Canberra.

CityProblem TypeReport Time
Canberra Internet 1 month ago
Canberra Wi-fi 2 months ago
Canberra Internet 4 months ago
Canberra Internet 4 months ago
Canberra Internet 5 months ago
Canberra Internet 6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Canberra, ACT

Latest outage, problems and issue reports in Canberra and nearby locations:

  • Mdm_Fahrenheit
    Madam M (@Mdm_Fahrenheit) reported from Canberra, ACT

    Hey @NBN_Australia fix your system issues and stop rejecting orders so I can have the internet at my new house! People are trying to work from home you know.

  • Ian__P
    Ian (@Ian__P) reported from Canberra, ACT

    @ajamesbragg @AlboMP I'd raise the issue of #NBN advertising which seems wasteful and pointless given they aren't retailing to consumers directly.

  • skwashd
    Dave Hall aka Not Funny (@skwashd) reported from Canberra, ACT

    Hey @andy_penn why won’t you fix phone lines in fire effected areas that will only get satellite NBN? These areas used to have decent ADSL. People can’t sign up for satellite because it’s over subscribed. Looking forward to your field team fixing this.

  • ianpmcleod
    Ian McLeod (@ianpmcleod) reported from Canberra, ACT

    @Deligracy No, this is closely guarded but what is wisely known is classifying the NBN as a commercially entity, to keep it off the national books (making them look better) means nodes are up to 500m distant. Upgrading to fibre won't fix NBN pricing (congestion) as a result either.

  • fenham
    💧Dave Lazzari (@fenham) reported from Queanbeyan, New South Wales

    @SwannyQLD @colleenhm They will never admit to making a real *****-up of the #NBN and that they spitefully screwed it because it's never been a #LibNat strength to improve things like national infrastructure. All they see is money being spent with no obvious benefits. They suffer from extreme myopia

  • cherellemurpfry
    Cherelle Murphy (@cherellemurpfry) reported from Canberra, ACT

    NBN capacity lifted to help those who can work from home to do so.

  • sargentsarto
    Adam (@sargentsarto) reported from Queanbeyan, New South Wales

    @mrbargearse @PuntHubAus The issue is the poor level that the NBN brings in country areas.. it is simply ordinary. Pay for 100% get less than 1% in peak periods. This is the issue for the streaming argument. The infrastructure is woeful.

  • Lindday8
    Lindsay (@Lindday8) reported from Canberra, ACT

    @Telstra NBN speed slow and dropping out in Flynn act is there issue

  • VK1MIC
    Wade (@VK1MIC) reported from Canberra, ACT

    NBN BATTERY PROTIP unless you actually have a wired phone they do not offer anything and you can take the battery out - you just open the box. Grab the terminals and slide them off - and they never beep again! Every place we have been in with NBN has had its battery tossed.

  • garth_morrison
    Garth Morrison (@garth_morrison) reported from Queanbeyan, New South Wales

    @NBN_Australia Response from NBN - ‘Go to your service provider’ 🙄 They’ve been on it for months guys. You’re the hold up.

  • MartinAnne139
    Annie Martin AM (@MartinAnne139) reported from Canberra, ACT

    @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

  • MartinAnne139
    Annie Martin AM (@MartinAnne139) reported from Canberra, ACT

    Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

  • hgo7627
    HG (@hgo7627) reported from Canberra, ACT

    @JmarrMarr Apparently we now can — by engaging @NBN_Australia to provide fibre to the home. Because of my crap service I got a quote. Sadly, I won’t get my crap service improved — quote was more than $5k.

  • AussieRoz
    RepublicanRoz #SaveOurABC💧 (@AussieRoz) reported from Canberra, ACT

    @JaneCaro @NBN_Australia Just send a tweet about The Telecommunications Industry Ombudsman NBN suddenly played nice. So did my provider. I got my own support person!!

  • ClarkGreenaway
    Clark Greenaway🇦🇺 (@ClarkGreenaway) reported from Canberra, ACT

    @Angela60650391 @juliemonry @ABCaustralia With NBN there isn't even that need anymore. I have been receiving gov updates via my mobile phone provider not the ABC at all. All commercial broadcasters ate required to provide community service announcements. Their is no longer a need for the ABC.

  • BeCarbin
    Bernadette Carbin (@BeCarbin) reported from Canberra, ACT

    @AusIndiMedia Your NBN couldn’t be that slow could it??

  • skwashd
    Dave Hall aka Not Funny (@skwashd) reported from Canberra, ACT

    @gusworldau @NBN_Australia It’s frustrating when you know more about the problem than the person copying and pasting boilerplate yet you’re powerless to fix it.

  • bridgettilley
    Bridget Tilley (@bridgettilley) reported from Canberra, ACT

    Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

  • JoshuaWithers
    Josh Withers (@JoshuaWithers) reported from Canberra, ACT

    @jendudley @eliotharper In the months before we were allowed to switch, NBN staff told me that we were already on the NBN network, they would change everyone slowly, then once all were converted, you could switch.

  • VernVerass
    Verner Verass (@VernVerass) reported from Canberra, ACT

    @mephistojones Mephisto ~ the NBN is intentionally sub-standard: The original model of fibre to the premises will need to be retro-fitted ~ the NBN requires a rebuild to meet world standard service delivery.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • theplacard18
    Christian Brown (@theplacard18) reported

    @katea76 Labor is getting on with fixing issues ignored by the previous government. Yesterday #NBN contractors were rolling out fibre optic cable to houses in my street. Happy Days

  • LJPatton
    Laurie Patton is The Lucky General (@LJPatton) reported

    @TMFScottP @RizviAbul The huge cost of access to the Telstra network plus the squeeze on revenues because it’s selling a slow speed service using old copper wires is why NBN Co is in such a financial mess. It’s so far cost more than twice the $29B the Coalition predicted.

  • mattyofthebell
    Matty (@mattyofthebell) reported

    @NBN_Australia No point Chris. I am 28kms from the state capital in Queensland and I have been told by several providers that NBN is not currently available in my area and will never be available in the future. Well, it might be if some greedy mutt can figure out how to gouge a cut out of it.

  • yvonnert
    Yvonne T (@yvonnert) reported

    I moved to Tassie 2013 but retired early because Coalition screwed us all on the NBN & the house I’d bought on a broken govt promise was cut back to FTTN. At last I’m getting the FTTP I was promised near 10 yrs ago. ( Aussie Broadband is doing the install in coming weeks.)

  • iborgward
    Smiffy ex union thug🐀 (@iborgward) reported

    Is 5 drop-outs too many in an hour too much from the #nbn ? Only ten today so far! Starting to get the shits, tech was here for a hour the other day, coming again Thursday unless they tell me it's fixed (again) @telstra help!

  • ShitFuckery1
    ShitFuckery (@ShitFuckery1) reported

    @72nivek Again, captive audience. The "network" paid for by the taxpayer, is handed out to overseas interests. #NBN was and is money laundering in a sense

  • Roo_Mint1
    Roo Mint (@Roo_Mint1) reported

    @JennyTa22393082 It’s here I’m giving it serious consideration as our NBN is crap

  • LeylaK200
    LEilah Karam (@LeylaK200) reported

    @NBN_Australia What's going on with the Noble Park area? It's like a weekly toss up with your NBN rubbish. Some of us work from home and you are making this a weekly frustrating c**K up. Never mind, I've decided to give you the flick and am going WIFI 5G - it can't be worse than this rubbish.

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @Tayzlor @NBN_Australia @elonmusk Telstra should have structurally separated with the infrastructure part doing the roll out with some gov funding, but telstra under Sol wouldn't participate. NZ telecom did just that and their speeds keep increasing as network keeps making money to fund upgrades

  • CutAdriftFromOz
    Justa Guy (@CutAdriftFromOz) reported

    @FinancialReview The medium (ie glass fibre) will alway have an advantage over radio waves for bandwidth and speed. The issue is that people can get all they need from the current 5G data speeds. So, unless our data demands are going to sky rocket (how much 4k video do i need?), NBN will suffer.