NBN Outage in Canberra, Australian Capital Territory

Thoughtful NBN fibre additions just announced, only the cynical would consider it a deliberate pre-election ploy. Scott n Co would never do such a thing. Tasmania, ACT and NT are not part of this initiative, there words to be said over this which would attract a "disappearance"

@Telstra what the heck is going on with my parents phone again. 90 year olds need access to this service and it’s not about unpaid bills! Went through all this with you mob and NBN and quite frankly I’m over it.

So the technician temporarily fixed our NBN today. He said it was the modem (it wasn't as I used my other modem and it was the same issue). Now the internet is down again. Why are we paying so much for faulty, unreliable internet? #Telstra #nbn

@Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

NBN BATTERY PROTIP unless you actually have a wired phone they do not offer anything and you can take the battery out - you just open the box. Grab the terminals and slide them off - and they never beep again! Every place we have been in with NBN has had its battery tossed.

@AusIndiMedia Your NBN couldn’t be that slow could it??

Hey @NBN_Australia fix your system issues and stop rejecting orders so I can have the internet at my new house! People are trying to work from home you know.

@ajamesbragg @AlboMP I'd raise the issue of #NBN advertising which seems wasteful and pointless given they aren't retailing to consumers directly.

@mephistojones Mephisto ~ the NBN is intentionally sub-standard: The original model of fibre to the premises will need to be retro-fitted ~ the NBN requires a rebuild to meet world standard service delivery.

@JmarrMarr Apparently we now can — by engaging @NBN_Australia to provide fibre to the home. Because of my crap service I got a quote. Sadly, I won’t get my crap service improved — quote was more than $5k.

Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

@jendudley @eliotharper In the months before we were allowed to switch, NBN staff told me that we were already on the NBN network, they would change everyone slowly, then once all were converted, you could switch.

@SwannyQLD @colleenhm They will never admit to making a real *****-up of the #NBN and that they spitefully screwed it because it's never been a #LibNat strength to improve things like national infrastructure. All they see is money being spent with no obvious benefits. They suffer from extreme myopia

@Deligracy No, this is closely guarded but what is wisely known is classifying the NBN as a commercially entity, to keep it off the national books (making them look better) means nodes are up to 500m distant. Upgrading to fibre won't fix NBN pricing (congestion) as a result either.

@Telstra NBN speed slow and dropping out in Flynn act is there issue

@JaneCaro @NBN_Australia Just send a tweet about The Telecommunications Industry Ombudsman NBN suddenly played nice. So did my provider. I got my own support person!!

Hey @andy_penn why won’t you fix phone lines in fire effected areas that will only get satellite NBN? These areas used to have decent ADSL. People can’t sign up for satellite because it’s over subscribed. Looking forward to your field team fixing this.

@gusworldau @NBN_Australia It’s frustrating when you know more about the problem than the person copying and pasting boilerplate yet you’re powerless to fix it.

@mrbargearse @PuntHubAus The issue is the poor level that the NBN brings in country areas.. it is simply ordinary. Pay for 100% get less than 1% in peak periods. This is the issue for the streaming argument. The infrastructure is woeful.

@its_Aidos1 Honestly, when I was dealing with TPG during 12/21-3/22 I had the same issues over and over. I took out two accounts; one for home and the other, my investment property. Both modems did not work and 10000 phone calls later on top of NBN no-showing 3 times, I went elsewhere.

@RoadknightThe My optus nbn modem died and after a few chats was sent a new upgraded one at no cost plus $25 credit and 25gb on my mobile for the inconvenience. Very happy with their service.

@RoadknightThe Mate , log on to Telstra website , there is a complaint portal , fill that out , complain , say you have a sick person there & trust me they will get back to you really quickly , you may even speak to an Australian ! Are you on the NBN ? need to know

Another day, another @NBN_Australia outage in the Inner West. Really sick of unreliable internet. #LNPfail

Did anyone’s @TPG_Telecom’s NBN ago down in Potts Point / Rushcutters Bay / 2011?

@RoadknightThe Starlink is available in Victoria. The NBN was a dead technology destined to fail before it was even finished just as Tony Abbott predicted but was mocked for.

@RoadknightThe Put your address in on a couple of providers sites and see if any other nbn technology is available in your area. Strangely enough my neighbour has hfc optus and its bad but i have hfc telstra and its great.

@RoadknightThe They're lacking bandwidth I'd say. Typical problem across Aus on NBN

@Matt_Tulk Drop outs of the NBN service will rarely be the RSP. You may just be lucky there. Which POI are you on? Possible they have a contention issue (their published graphs would help isolate this) or a backhaul glitch (but that's unlikely to affect a small number of customers).

@Matt_Tulk I already have a business plan (for the substantially better SLA on NBN fixing **** when it breaks) and that's not actually that expensive over a retail plan. Enterprise plans (required for free fibre build) though are much more expensive (and require long term commitment).