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NBN

NBN Outage Report in Canberra, ACT

Why is my NBN service not working?

No problems detected

If you are having issues, please submit a report below.

The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Full Outage Map

Problems in the last 24 hours in Canberra, ACT

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Canberra, ACT and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at NBN. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  • 73% Internet (73%)
  • 12% Wi-fi (12%)
  • 11% Total Blackout (11%)
  • 3% E-mail (3%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Canberra, ACT

The most recent NBN outage reports came from the following cities: Canberra.

CityProblem TypeReport Time
Canberra Internet 1 month ago
Canberra Wi-fi 1 month ago
Canberra Internet 4 months ago
Canberra Internet 4 months ago
Canberra Internet 5 months ago
Canberra Internet 6 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Canberra, ACT

Latest outage, problems and issue reports in Canberra and nearby locations:

  • cherellemurpfry
    Cherelle Murphy (@cherellemurpfry) reported from Canberra, ACT

    NBN capacity lifted to help those who can work from home to do so.

  • garth_morrison
    Garth Morrison (@garth_morrison) reported from Queanbeyan, New South Wales

    @NBN_Australia Response from NBN - ‘Go to your service provider’ 🙄 They’ve been on it for months guys. You’re the hold up.

  • sargentsarto
    Adam (@sargentsarto) reported from Queanbeyan, New South Wales

    @mrbargearse @PuntHubAus The issue is the poor level that the NBN brings in country areas.. it is simply ordinary. Pay for 100% get less than 1% in peak periods. This is the issue for the streaming argument. The infrastructure is woeful.

  • Technorants
    Technorants (@Technorants) reported from Canberra, ACT

    @peter_c_william @NickRossTech Wonder if he actually engages with the key stakeholders - ie The Australian Public! #nbn So over @NBN_Australia pathetic excuses and covering for the poor decisions of the last 7 years. No wonder many jumped ship when the cards were on the table

  • garydlum
    Gaz 🖖 (@garydlum) reported from Canberra, ACT

    @benny_132 @horrorfan4129 @Telstra Thanks. I've been waiting on hold. I will hang up and get on with my day. I feel sorry for people relying on #nbn for their livelihood when these things happen.

  • skwashd
    Dave Hall aka Not Funny (@skwashd) reported from Canberra, ACT

    Hey @andy_penn why won’t you fix phone lines in fire effected areas that will only get satellite NBN? These areas used to have decent ADSL. People can’t sign up for satellite because it’s over subscribed. Looking forward to your field team fixing this.

  • Steve_Pesic
    steve_outandabout (@Steve_Pesic) reported from Canberra, ACT

    Everyone giving scomo grief for leadership but the bosses from Telstra and NBN should be high on the list for poor leadership, thousands of people with no phones or internet, hours, days, weeks and months spent by people just trying to use a service in Australia in 2020...

  • Technorants
    Technorants (@Technorants) reported from Canberra, ACT

    Quote from @NBN_Australia" One of the challenges nbn has identified are premises that are located too far away from existing nbn™ network assets- Fibre to the Node Cabinet (typically where copper lines exceed 1.3km)" Talk about a no #nbn shit statement

  • Tikkaspecial
    Steve Smith (@Tikkaspecial) reported from Canberra, ACT

    @Optus NBN down this morning. Website reports no issues at 2911.

  • Elias_Hallaj
    💧 Elias Hallaj (@Elias_Hallaj) reported from Canberra, ACT

    Australia is drowning, rather than surfing, thanks to ScoMo’s LNP. “... after spending $51 billion on a second-rate obsolete network the Coalition government’s plan for the NBN has been a total failure”. #AusPol

  • trib
    Stephen Collins (@trib) reported from Canberra, ACT

    @paulestorey @NBN_Australia I'll be on FTTC, so I'm hopeful. Congestion shouldn't be an issue.

  • Technorants
    Technorants (@Technorants) reported from Canberra, ACT

    @NBN_Australia @UncleAl60932514 Tweak plans = poor Project management = ad-hoc mess. #nbn

  • skwashd
    Dave Hall aka Not Funny (@skwashd) reported from Canberra, ACT

    @gusworldau @NBN_Australia It’s frustrating when you know more about the problem than the person copying and pasting boilerplate yet you’re powerless to fix it.

  • ClarkGreenaway
    Clark Greenaway🇦🇺 (@ClarkGreenaway) reported from Canberra, ACT

    @theoztrucker The subs don't make a lot of sense and the NBN was always a disaster, a Rolls Royce limo instead of a bus service. The Snowy I don't know, seems to make sense. The fighter aircraft are necessary but not themselves. They are for reasons no one wants to voice.

  • TravGee1980
    Travis (@TravGee1980) reported from Canberra, ACT

    .@HankJongen @Telstra uses this technology. I have made 19 calls to them since August 2018 about reconnecting our work landline and cancelling #NBN They have a record of 3. This is not about improving customer service. It's about compliance & surveillance. #Auspol #Satanlink

  • ClarkGreenaway
    Clark Greenaway🇦🇺 (@ClarkGreenaway) reported from Canberra, ACT

    @Angela60650391 @juliemonry @ABCaustralia With NBN there isn't even that need anymore. I have been receiving gov updates via my mobile phone provider not the ABC at all. All commercial broadcasters ate required to provide community service announcements. Their is no longer a need for the ABC.

  • ClarkGreenaway
    Clark Greenaway🇦🇺 (@ClarkGreenaway) reported from Canberra, ACT

    @BawdenSnoek I don't mind, sometimes I hang on until I get a real person after such calls about Telstra or NBN. Then I call them thieves and liars until they hang up.

  • TheGrumpyGamer1
    The Grumpy Gamer (@TheGrumpyGamer1) reported from Canberra, ACT

    I cannot wait till our NBN connection goes live!!! Hopefully only a few more weeks of this crap. And if anyone wants to share this with The Signal Co, go nuts, cause apparently I’m a rude and difficult to deal with, so they’ve blocked me on Twitter!

  • Technorants
    Technorants (@Technorants) reported from Canberra, ACT

    @peter_c_william @RichardTuffin @NBN_Australia Project Management failure at all levels. Including piss poor contractor management. You could have the best tools available (aka Engineers) and still use them incorrectly...#nbn

  • ClarkGreenaway
    Clark Greenaway🇦🇺 (@ClarkGreenaway) reported from Canberra, ACT

    @toadmeister @guardian Sorry Toby, you are being mislead by the Guardian as usual. Netflix states you need 5Mbs for HD quality viewing. Every Australian on the NBN has at least 10Mbs connection. The ALP stated the NBN would cost $40 billion dollars not $15 and it was never going to happen for that.

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • Jamwa
    Doc Croc (@Jamwa) reported

    @NBN_Australia I decided to call on the landline & got through & was entirely done with the call with all information in hand within 10 minutes while the hold on my mobile was approaching 3 hours. 🙃👍 Apparently its known issues in our area & should be fixed by Friday.

  • Jamwa
    Doc Croc (@Jamwa) reported

    @Telstra Hi, your phone support keeps auto-kicking me off to the self-serve chat thing because it thinks our NBN is still awaiting delivery when it actually arrived a week ago & was set up by me yesterday. It's significantly worse than the cable service we had before. Help?

  • AbsentmindedAus
    💧Evelyn Scott (@AbsentmindedAus) reported

    @TPG_Telecom What's the latest in regarding NBN outage in Moorooka/Tarragindi area Brisbane southside? No Internet availability today. Last sms from TPG was around 11.30am.

  • NBN_Australia
    nbn™ Australia (@NBN_Australia) reported

    @holidaydreamer_ Hey Bonnie, we understand how frustrating this could be. nbn is required to deliver a one-time charge of $300 to the phone and internet providers that place an order for an nbn broadband access network service to a new development, 1/2

  • HABANGS1
    HABANGS (@HABANGS1) reported

    @Optus NBN internet disruptions for weeks. Support teams in constant denial mode

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @kingposeidon96 @NBN_Australia Abbott and Turnbull crippled the #nbn when they decided it would be quicker and cheaper to cut corners and deliver an unreliable, costly mixed tech mess network.

  • HABANGS1
    HABANGS (@HABANGS1) reported

    @Optus Never ever move to Optus NBN . Network bad; Support even worse. Some of the poorest support teams ever

  • bull3tblitz34
    Bull3tblitz34 (@bull3tblitz34) reported

    The @NBN_Australia is ******* hopeless, meant to have a technician turn up today to fix the issue, but then they select the wrong MAC address and say we have a data transfer both ways. How stupid can you be. I've now had to make 4 different appointments over the last 2 weeks

  • gagansahni75
    GAGANDEEP SAHNI (@gagansahni75) reported

    @Optus NBN service not working today, any reported ongoing issue?

  • yeoldeguildford
    Daniel Eastwood (@yeoldeguildford) reported from Sydney, New South Wales

    @Telstra hi how can I check the status on our NBN switchover? Home internet is not working very well ATM