NBN Outage in Katoomba, Blue Mountains Municipality, State of New South Wales

@telstra your outage page showing an outage of the NBN in postcode 2087. Cant get any info on how long it’s expected to be down. Have tried all your websites etc. do you have any idea

So now if I want to connect the $380 device we were sold to fix the poorly working backup connection while we wait for the poorly ordered NBN location move to be completely cancelled before it can be re-ordered correctly, I need to buy another sim card for $80/mth to make it work

@GordyPls The concept of over provisioning a service to account for header and encaps overhead isn’t new and has been a standard WAN product factor since before NBN was born. NBN chose to do this solely because they don’t exist to satisfy consumer sentiment. 🙄

Guess I’m lucky I’ve just lost NBN and Foxtel, still have power Very scary storm, some big branches down but luckily no trees

Nice work @Telstra ... issues with internet, " system glitch" inability to have an NBN connection processed and no real time frame for having it rectified...at least you offered the disconnection team 😂

@deniseshrivell Agreed.....but let's wait for the screams when MSM & taxpayers find out the cost on them to fix.........LNP stuffed up our NBN 👎🏿👎🏽👎🏼🤡🤖💩

@Originaltibbedy @marckean @NickRossTech @TurnbullMalcolm @NBN_Australia @matt_barrie @Aussie_BB It is my understanding that backward compatibility is limited to a version or two. One of the big delays in Telstra going to DOCSIS3 was apparently because they had old kit (theirs and customers) still on the network.

@NewtonMark @NBN_Australia Heh. Big T are proposing to use NBN FTTB to deliver an enterprise service to our office in the CBD. I think I’ll decline and use a provider that brings their own pipe in.

@Idealaw @NickRossTech @kcarruthers @TurnbullMalcolm @NBN_Australia @matt_barrie @Aussie_BB Reminds me, I need to cancel my Telstra Bigpond account now I am on @Aussie_BB NBN...

I really can't wait until I have 5G coverage so a can shove the NBN where it belongs. Sick of dealing with ISP technical support.

**** the #nbn been crap all afternoon on again off again. Losing stuff I upload to God knows where. WTF 65th in the world and falling. And if #nbn tell me to contact my provider I will scream. ITS NOT MY PROVIDERS FAULT.

@Telstra @NBN_Australia I can’t wait anymore to have my NBN DROPOUT compliance fixed that is on going from October 22nd. There were multiple calls with your customer service but no progress yet. Compliance reference 1-2258 557 835 814

@Kezzacarpenter @Optus Yes but it’s working ok now they have there own NBN support team and you get a case manager so not as bad as I thought

Oh goody, half an hour in to an NBN outage. Technology hates me lately.

@lynlinking Blame LNP Government for this, they have stuffed up the NBN & won't be told, won't discuss, won't write down the $51+bn & therefore taxpayers pay twice, once for build & second for overpriced connection deals through RSP's.......LNP were warned......watch how much this costs us

@frogworth Life hack - spend your day in any icy cold Sydney bus on constant loop, tethering 4G on your laptop because the NBN sucks anyway. Cheaper than a co working space.

Hey @Telstra, how does this work... I cancel a broadband cable that I’ve had with you for years to avoid being forced onto NBN, and instead I commit to you for 3 years with home hub. And you want to charge me cancellation fees. Please explain the sense in that.

Australian broadband has to be amongst the worst in the world. Constantly keeps dropping out. NBN sort yourselves out.

@Optus cutting off all internet with zero notification of NBN cutover date and 1 hour later chat people zero help. Only work from home and studying for masters online. Ombudsman tomorrow, yet again.

@daunce_ @NewtonMark @NBN_Australia Get your uptime robot to @ the NBN Co account every time it goes down.

@NewtonMark @NBN_Australia and of course it should be *cheaper* for you to fix it proactively, if you know you're going to need to fix it anyway.

As if the #nbn will do anything, been going thru this crap since the switchover. #nbn totally unaccountable, and blame the providers. See the connection just like Gov blame everyone else.

Two hours #nbn been down and out. Just come back. Throttling areas and cutting them out. No wonder we are 69th in the world and falling. #nbnco totally unaccountable. Blame providers all the time.

@WayneConnor The NBN skimped on fixed wireless.The constraint is at the radio layer, either microwave link to the tower or the antenna to your house. Changing isp will not help. But I’m sure a smart hacker like you could rig your own radio/laser/WiFi point to point link to somewhere in town.

Well done #nbn another ten minute unknown dropout. It's no wonder when you have millions of GB coming down fibre, and then trying to feed it into drinking straws. Gov sabotage of essential infrastructure.

After a two hour #nbn outage it's back up again. Still waiting for a reply to my DM complaint.

What tragedy #nbn internet gone down again. Third time in this week. Please liaise with #AussieBroadband and fix it.

Now had @TPG_Telecom #HFC 100 #nbn for over a month now. Consistently high speeds regardless of the time of day, no drop outs, great customer service. Credit where credit is due, I’m glad my NBN is working as advertised.

@MrNixonsWife Fix the NBN please.

Well after a 8hrs and 57 min #Nbn outage. And as conversing with the customer service at Aussie Broadband. The #nbn flared into action. Now that to me seems like they are metering the amount of data. Without really telling you that you are capped. The fight continues for credit.

Using Aussie Broadband now but it is #NBN that is the problem. Never had any dramas with Optus HFC cable

@busbydeebar @JoshFrydenberg Totally blames the banks , but he has done worse with NBN, not worth $51+b must be down to say $25 - 30bn, rps are being ovrcharged for serviecs which they pass onto to customers, so we pay twice.....NBN totally stuffed up by LNP, Australia now 54 on list......👎🏼👎🏽👎🏿💩🤖💸💸💸

@anil447_anil Hmmm I agree from a personal perspective... had super fast cable with no issues and got moved to NBN which either doesn’t work, drops out and is so much SLOWER than what we had...

@SilvesterSJ @NewtonMark @NBN_Australia I’m pretty sure they won’t bother with resi once they realise how much more they can make by going direct to enterprise and avoiding all the end user support and TIO complaints.

@Telstra absolutely THE WORST COMPANY - They don’t care about customers they don’t turn up to apps NBN installed takes a min of 2/3 weeks to turn up 🤬🥵I have team of specialists waiting costing me $1000 not notified that they cannot make it !! Going to loose a customer of 30yr

People don’t realise there are different plans with different speeds on NBN. But mobile data haha Telstra charges twice as much as others. For the same price I get double the data with another provider who uses the Telstra network #abc730

@Telstra my NBN is still not connected 5 months after the order. I have complained formally ( SR 1-2112767150623) and been patient. My complaint manager is clueless rude and unprofessional. This is my experience with many members of your Indian call centre.

O3 months and no resolution. Your customer service team for NBN should be ashamed of themselves. The call centre in I did should be closed. They are callous unprofessional and useless

@Telstra Just got off the phone to @telstra 2nd Lev support. They are sending around a cable contractor to have a look in the pit. Seems as though NBN own the cables and Telstra provide the signal in my area.

@THE_Russell @Chris86767838 @theprojecttv He wouldn't know, he's such a tool.......NBN is ****** & watch the cost to the Australian taxpayers to fix it......it's overpriced to rsp's now, not worth $50+bn, and total patchwork........thanks LNP 👎🏼👎🏿👎🏽💩💩💩🤖

Terrible mistake from @Optus - they made us @TwoTalesCafe switch to NBN last week and changed our number without telling us and we’ve only just found out - really crappy stuff for a long weekend when people will call us to find out if we’re open!!!! Sort it out @Optus

@seoeffects LITERALLY THEYRE ALL SHIT AND NBN IS BARELY ANYGOOD AND MORE BAD LIKE THIS AINT IT 😔😔😭

@Neil48422865 @EvolvingMeme @WittaTwitta @Zedtwo @NBN_Australia Turnbull changed from an all fibre system to a hybrid abomination of aging unreliable technologies. And it has not saved 1 cent as cost and schedule blow-outs and unreliability problems mount.

@Neil48422865 @EvolvingMeme @WittaTwitta @Zedtwo @NBN_Australia I don't know which alternate universe you live in, but I had 80 kb/s cable before they co-opted it for HFC. I now pay the same for an unreliable 25 kb/s. Fortunately tpg are laying a 100gb/s service in my street so I can leave nbn, and switch to fttp as before turnbull killed it

@Neil48422865 @WittaTwitta @Zedtwo @EvolvingMeme @NBN_Australia That is the worst bullshit I have seen in a long time. If you believe what you're saying then you are obviously a stooge for hire.

@Telstra Well what do you know @NBN_Australia finally click over to 85Mbps....did I spend countless hours to resolve the fact that #telstra “forgot” to flick the switch on my account...why did it have to come to a #complaint

@Telstra @NBN_Australia promises promises nothing but broken promises.

@WorldOfMarkyD @nchuah Will never 4get that arsehole......NBN, Our ABC.....all suffered by his decisions 👎🏿👎🏽👎🏼💩🤖so why was he rewarded.....mouth 💸💸💸🤔🤔🤔

@gurambae Working or just connected, how many devices does your NBN service provider modem allow

Is there any bigger shit show than the crappy @NBN_Australia brought to us by wrecker @TurnbullMalcolm. No internet again tonight, my weekly experience on HFC hybrid crap rolled out by our useless former PM under orders from another earlier former idiot and useless PM. @iiNet

@impulsegrenades Lucky. They said my area would never get nbn 😭

@geoffrey_payne Good Morning Geoff thankyou for asking. The stinking NBN down again from 4.30am for 3 hours my link are way behind so will press on now. So upsetting and happens so frequently 😟

@LeonByner5AA The issue with the #NBN is the head of News Ltd who killed the FTTP to protect FOXTEL

So our #NBN is down, again. 4th time this week. Such a quality service... So glad we now pay over $100/mth. (🤬🤬🤬🤬) #auspol

@StumpyTheRogue Hey Stumpy, there was a planned statewide nbn™ & fibre outage in NSW last night. It has ended and you should be able to get back online now. Let us know if you're still having any issues! - Gwen

@hughewilliams Thanks for returning Hugh! I've had a look and it appears that our wholesaler has advised that issue within the nbn network has now been rectified. If this is not the case, I'd be happy to arrange a contact from our team to follow up with you today. - Liz

@iiNet I have recently switched my connection to NBN from adsl2 and my internet has been out for two days since the tech did the cutover and upon raising the service request the soonest date i am offered is 10th which means another 4 days without internet. Annoying. Please help!

@simonlamacraft @TPG_Telecom @NBN_Australia Unfortunately, an all too common story. Have spoken with hundreds of people despairing at their forced transition to NBN. Landlines cut off to the elderly, ESL folk utterly confused, long list of complaints. Important to inform Ombudsman of your issue.

For the 2nd time since #nbn came to my suburb in may Ive completly lost voice and my adsl2 line sync is down to 5 from 18. I can get fttc in Jan all of the plant {pun intended} is installed. For 2019 without service for 3 weeks assuming fixed on time #auspol no problems b4 nbn

@rjmontgomery No. Having just endured a week without fixed line internet due to a blackout - there seems to me to be something compelling about investing heavily and broadly in 5G - and this has been made very difficult by the NBN.