NBN

NBN Outage Report in Katoomba, Blue Mountains Municipality, State of New South Wales

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The National Broadband Network (NBN) is an Australian national wholesale open-access data network project and offers landline phone and internet network.

Problems in the last 24 hours in Katoomba, State of New South Wales

The chart below shows the number of NBN reports we have received in the last 24 hours from users in Katoomba and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

NBN Outage Chart in Katoomba, Blue Mountains Municipality, State of New South Wales 01/05/2026 03:50

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Most Reported Problems

The following are the most recent problems reported by NBN users through our website.

  1. Internet (75%)

    Internet (75%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Katoomba, Blue Mountains Municipality, State of New South Wales

The most recent NBN outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

NBN Issues Reports Near Katoomba, State of New South Wales

Latest outage, problems and issue reports in Katoomba and nearby locations:

  • catrionawallace Dr Catriona Wallace (@catrionawallace) reported from Sydney, State of New South Wales

    @Telstra Now trying to cancel the @NBN_Australia order with @Telstra after 3 failed attempts to actually get #NBN - I sent a chat message today which is the only channel available and it took 4 hrs for Telstra to respond with the first text. WTF?? It is the worst experience.

  • AshleyUbrihien Ashley Ubrihien (@AshleyUbrihien) reported from Sydney, State of New South Wales

    @Optus I recently order a new NBN and someone at Optus changed my first name to my middle name without even asking. Now your staff are telling me I need to go to an Optus store to update something I never asked to change. How is this possible?

  • p_terg 😷₽᷀᷁᷇᷈€᷂᷊᷿᷉᷃᷄᷾᷆᷍₮︠︡︢︣︤︥︦€᷂̩̼̫᷇̓₹⃚⃓⃖⃜⃕⃛⃔⃡₲̻͉̥͊̽😷 (@p_terg) reported from Sydney, State of New South Wales

    @Telstra I closed the TIO complaint bc the issue was resolved. TIO reference 2020/09/11852. Shoddy @nbn fixed by a tech coming out to answer the question of indifferent service. Found and repaired the issue in the pit outside. No more problems!

  • APACloud Andy ☁️ (@APACloud) reported from Sydney, State of New South Wales

    @NBN_Australia my connection has been up and down all afternoon, service sucks! Should have stayed on Telstra cable!

  • yeoldeguildford Daniel Eastwood (@yeoldeguildford) reported from Sydney, State of New South Wales

    @Telstra hi how can I check the status on our NBN switchover? Home internet is not working very well ATM

  • manaz_d Robert Hudson (@manaz_d) reported from Sydney, State of New South Wales

    @AshKyd I have to say, my HFC NBN has been pretty damned stable. A few outages that impacted on multiple premises, but otherwise, my speeds and stability exceed expectations.

  • Isaac_IWF Isaac (@Isaac_IWF) reported from Sydney, State of New South Wales

    @Telstra NBN Internet is down barely functioning wont load anything not even Gmail. Phone support unavailable due to high vol of calls.

  • chris8449 Chris Arancibia (@chris8449) reported from Sydney, State of New South Wales

    @Telstra - been on hold for 2.5hrs and no one has answered the call - NBN has not been working since Friday. This is costing me $$$ - I’m meant to be working - you are not helping small businesses... Please once and for all get your customer service and products sorted...!

  • chris8449 Chris Arancibia (@chris8449) reported from Sydney, State of New South Wales

    @Telstra 4.5hrs on hold and no answer - NBN not working - please update your website with info...

  • manaz_d Robert Hudson (@manaz_d) reported from Sydney, State of New South Wales

    @bigjsl Australia Post managed to get addresses right for years (not saying they're too good at it these days - but surely they're not $600m bad at it) - perhaps they could help? Split the difference, NBN saves money, AusPost makes money and can buy more watches!

  • APACloud Andy ☁️ (@APACloud) reported from Sydney, State of New South Wales

    @NBN_Australia @Telstra getting no response, still having issues, day 4, can't call as it dead ends me back to using the chat app which isn't working. Horrible horrible experience that's significantly impacting my ability to work 🤬

  • jazza1983 Jarrod McCloughan (@jazza1983) reported from Sydney, State of New South Wales

    Due to your totally unreliable service @Telstra I can not work from home. This has dragged on for weeks and your online thing now says is NBN related. I’m really annoyed and frustrated.

  • APACloud Andy ☁️ (@APACloud) reported from Sydney, State of New South Wales

    @NBN_Australia @Telstra 3rd round of identical trouble shooting steps with 3 different support agents, zero progress getting the dropouts on my service resolved, day 4 and counting. Been on online chat with Telstra for 6hrs now. 😡🔫

  • chris8449 Chris Arancibia (@chris8449) reported from Sydney, State of New South Wales

    @Telstra Tomorrow afternoon - as a small business owner - having this NBN service that drops out a lot does put me in difficult positions a lot... Is this the norm for the NBN product...?

  • ChadT_82 Chad (@ChadT_82) reported from Sydney, State of New South Wales

    @IanSyson @DavidHenning86 NBN is in trouble then 👍🏼

  • jeromepagitz Jerome Pagitz (@jeromepagitz) reported from Sydney, State of New South Wales

    @superloopnet is there a current outage? Lost NBN FTTC here in NSW (Penrith)?

  • LapTop006 Julien Goodwin (@LapTop006) reported from Sydney, State of New South Wales

    @bigjsl @auspost One of the reasons to never work at NBN, when I interviewed there I was told a pub lunch was just fine, but having a pint with it would be a fireable offence.

  • catrionawallace Dr Catriona Wallace (@catrionawallace) reported from Sydney, State of New South Wales

    @Telstra I am having huge issues getting #NBN ordered through you. Twice I’ve gone through your chat function & they’ve taken 2 hrs to take the order, then confirmed it, then I hear nothing for weeks, then I enquire, then they tell me there is no order. Twice. Fix this pls 😠

  • just_brash Justin Brash (@just_brash) reported from Sydney, State of New South Wales

    @kate6063714 @xskinn I used to work behind the bar in a theatre. When our IT went down (thank you Tony Abbott for the NBN), young staff asked what do we do now? “Keep serving the customers with cash, service is more important than a stuffed up stocktake, we can’t NOT serve 2000 patrons”

  • APACloud Andy ☁️ (@APACloud) reported from Sydney, State of New South Wales

    @NBN_Australia @Telstra are you or nbn going to sort out this half arsed service that I pay a fortune for?

NBN Issues Reports

Latest outage, problems and issue reports in social media:

  • OfficialPalap Palap (@OfficialPalap) reported

    @NBN_Australia (2/5) When engaging with the ISP's and performing their “monitoring” they come back as service is good despite the packet loss occurring. I have countless screenshots of packet loss going well above 5% within a 10 minute span that they are refusing to accept as evidence

  • DrHLShearer Heather @erica_sea55@mastodon.au (@DrHLShearer) reported

    @noplaceforsheep I have a weird habit, likely because I'm #Neurodivergent of misreading single words, and I read this as Optus Dei...and thought, they're not *that* bad surely (actually, I use them for my mobile and NBN and their service is excellent...Optus that is, lol)

  • jofriendlytv jofriendlytv (@jofriendlytv) reported

    Woke up to sweet internet. Actually cannot believe how fast NBN Co fixed the issue. I was expecting 72hours min. from my last experience! Tomorrow we are back on schedule. ✨SHINY PALKIA✨ Wednesdays. Bring your positivity and energy tomorrow we are starting from 5830 resets 🥲

  • SamNeale4419 Sam Neale (@SamNeale4419) reported

    @7NewsMelbourne NBN will be better simply because it’s fibre-optic which beats wireless any day of the week. Also 5G rollout requires lots of new infrastructure so I fail to see how it would be cheaper. Especially considering the fact more cell towers are required due to the more limited range.

  • GreyTim Tim Grey (@GreyTim) reported

    @yaakov_h @Optus Thanks for the tip. Just woken up for the 2nd day in a row to find our NBN router looking for a signal, and the Optus outage page telling me there's no issue at my address. I just Just checked the street though, and, lo & behold: "reduced service".

  • DocTimLindsay Tim Lindsay (@DocTimLindsay) reported

    I don't know whether to be reassured or demoralised that @Telstra @NBN_Australia support is even worse than my UK provider. Why do so many corporations seem to be racing to the bottom of the customer support barrel? @Qantas is another Aussie company sadly leading the charge.

  • bigjsl John Lindsay (@bigjsl) reported

    @BLShiv @nelso_adam Fibre was always going to be a problem for apartments. An aggressive user pays model makes abandoning the nbn and moving to 5G wireless an easier choice than wasting time & incurring expense trying to fix a broken FTTB service.

  • OfficialPalap Palap (@OfficialPalap) reported

    @NBN_Australia (3/5) even though it exceeds the threshold. We run a small business from home and at this point it is too unreliable to use the service without it affecting our content creation, streaming and conferencing calls. We’ve tried countless solutions internally such as: changed ISP’s

  • Abdullah_Raouf AR 🇭🇲🇮🇶 (@Abdullah_Raouf) reported

    @Optus When the @NBN_Australia issue will be resolved? I had no internet for 25 hours straight!!!!

  • CupacGeorge George Cupac (@CupacGeorge) reported

    @Telstra Yes, when I visit my family in McKellar, I basically give up on my phone, it like dial-up speed. And and NBN doesn't work because the house is too far away.