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Optus

Optus Outage Map

The map below depicts the most recent cities worldwide where Optus users have reported problems and outages. If you are having an issue with Optus, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 42
Sydney, NSW 66
Adelaide, SA 17
Brisbane, QLD 32
Perth, WA 15
Mount Barker, SA 1
Gold Coast, QLD 6
Ulverstone, TAS 1
Mandurah, WA 1
Sunshine Coast, QLD 5
Geelong, VIC 1
Wollongong, NSW 1
Nowra, NSW 1
Ewan, QLD 1
Canberra, ACT 1
Hobart, TAS 1
Thirlmere, NSW 1
Traralgon, VIC 2
Tamborine Mountain, QLD 1
Wangaratta, VIC 1
Ballarat, VIC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • kirstyprince
    Kirsty Prince (@kirstyprince) reported

    @punt_rd I wouldn't see them again. The sound was awful at Optus last time and I left early. Probably not their fault. I was gutted about Maiden and Megadeth though!

  • DamagedByDan
    DamagedByDan (@DamagedByDan) reported

    @optus 4G collapsed along Dynon Road, Footscray, as per usual ever since 5G started. Can’t even watch cable news. Before 5G used to get 70mbps up and down, now 4g average about 10Mbps dn (tonight even less) and about 1 to 3 up. How is allowed?

  • BodgieSteve
    Bodgie Steve (@BodgieSteve) reported

    @Riogallica Didn't know you could contact NBNco. I've had 3 NBN boxes **** up (nearby lightning 🌩 strike) Contact provider. Ausie BB, 1-3 days. Next door has Optus, 1-2 weeks.

  • ACCAN_AU
    ACCAN (@ACCAN_AU) reported

    Another #TripleZero failure has been reported. @newscomauHQ reported a nationwide Optus #outage yesterday where calls to 000 did not connect. Australians should not have to accept “intermittent issues” as normal. We need enforceable reliability standards and better regulation.

  • WazzaGc
    wazza_gc (@WazzaGc) reported

    @SkyNewsAust @OMGTheMess Didn't have the guts to attend the Optus inquiry, because "she wasn't obligated". Kind of like Albanese saying "we weren't asked" on the Hormuz help. Doing the right thing just doesn't come natural for Labor.

  • asim_abdel
    Asim Abdel Moamen (@asim_abdel) reported

    @optus_help Hi Asim, we have referred your complaint relating to Potential Sales Issues. Your ref. number is 1004334084. A Customer Resolution Expert will contact you within two working days. Its been more than a week and no update from optus.

  • Jez3c
    Jez (@Jez3c) reported

    @nicko_316 You gotta feel sorry for the weagles fans. They keep rocking up in droves the last 3-4 years at Optus, but they never stay for the whole game. Think the club needs to refund their membership fees. Absolute daylight heist. No wonder they're the richest club in the land.

  • ricko4484
    RickO (@ricko4484) reported

    @goodfoodgal 3 people allegedly die from Optus 000 crash. No amount of reports, investigations and enquiries. 1000s die or disabled because of mRNA vaccination. 🦗🦗 is all we get. Like Epstein - the graft and corruption is so broad and deep, the only solution is for the system to be renewed.

  • wade396
    Tanya (@wade396) reported

    @optus_help can’t sign in to Optus Webmail every month what is going on now

  • steele_sports
    Alby T (@steele_sports) reported

    @ausstockchick They work for Optus help

  • sjq_76
    ‏‎آســــᷦــᷧــᷤــⷶـــاز (@sjq_76) reported

    @TheBarmyArmy I have never seen such an ugly stadium before. MCG and Optus are 1000 times better than this ground.

  • munkehsoup
    Munkeh ♀️🇦🇺 (@munkehsoup) reported

    Ffs @Optus, sort your **** out. I'm sick of paying for ****** coverage less than 40km from the CBD.

  • Trendy_Tim
    Tim (@Trendy_Tim) reported

    @accent_trace @ktdenise I think I had a minor mental glitch I did the calc using 24 months out of habbit, so yeah it’s more like only 500 a year cheaper, still hard to find an actual benefit to Optus/Telstra’s over priced plans. 10 years ago, you’d get an iPhone and service for $40 a month.

  • evilfunkydude
    michael vincent (@evilfunkydude) reported

    @optus_help what is going on with the Optus app and logging me out now I can’t sign in because of some issues on your end

  • WarkickBrown
    Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported

    @Andrew_Godman @DPRVenjoyer @hisaflog100 It was actually iconic how Optus had already said their network wasn’t usable and then Turnbull came back and asked to buy it anyway and they obviously decided “**** it, we’re not above profiting off your stupidity”.

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