Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:
Check Current Status
E-mail
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 10 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 5 |
| Perth, WA | 3 |
| Hobart, TAS | 1 |
| Wollongong, NSW | 1 |
| Moore, QLD | 1 |
| Adelaide, SA | 1 |
| Wallerawang, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
Janelle Barnard
(@barnard_janelle) reported
@Optus Harrison thanks for prompt reply. We are in upper North Burnett region Queensland. Sometimes we are without service for days let alone hours before it gets fixed. I consider this appalling/unacceptable sloppy.Thank you for quick service repairs for your valued customers.
-
Dr Buzzo
(@BuzzoDr) reported
@Optus What does it take for you ani to release people from the hell that is being your customer? A port should take 48hrs Max, not a week. The irony given how you bully your customers, then pretend to stand against it.
-
Janelle Barnard
(@barnard_janelle) reported
@Optus Harrison want to add that there is no reduction/compensation in the monthly payment when no service for hours/days.
-
Safa
(@SafaOce) reported
nvm twitch is down in Sydney or at least optus idk?
-
Brad
(@beeradmoore) reported
@James_M_South @Optus I don’t have to pay for my watch plan 🤔 although it’s forever $12 in credit. I’ve made some broken complicated systems in my time, but yikes
-
logintaken
(@logintaken) reported
@topher_1976 @Optus Good question, I wish I knew the answer. But after lots of time on hold with .@optus last week, then lots of promises they'd find a solution, it's just been deathly silence. Exactly like the BBC coverage I was watching >50 mins ago when the network dropped out. Again. 😤🙄
-
Andre
(@AquariusAus) reported
@StanSportFC Give back the rights to Optus. U guys are terrible
-
Janelle Barnard
(@barnard_janelle) reported
@Optus We, more times than enough have NO SERVICE. OPTUS either drops out altogether or we drop back from 4G to 3G and nothing will load. YES Optus need to improve service coverage. Thanks 🙏
-
Janelle Barnard
(@barnard_janelle) reported
@Optus Harrison appreciate investigations into the problem of frequent drop outs
-
V spec
(@EunosRoadster91) reported
@Optus please help the residents of Warners Bay, near the tower on Munibung Hill (Speers Point) that haven't been able to make or receive mobile phone calls since 3 September, following works on that particular tower. Multiple people impacted, issue not being resolved
-
Fist_Hound00
(@FistHound00) reported
@Optus Why can I no longer connect to my 5ghz network? Now it doesn’t even pop up under wifi anymore. Ever since the last maintenance the 5ghz network hasn’t worked
-
icosahedonist
(@LarryMagnets) reported
optus mobile internet is like trying to take a **** , but they've made you sit on a cactus
-
Nessa
(@wimmerachic) reported
@Manylivesinone @Optus Considering I’ve been emailing them since the first incident in June!
-
Zackie Zuko 🇱🇧 🇦🇺
(@emozako) reported
@iamEnzuDesign @Optus Anyone's at risk of cyber attacks, idiot
-
Dave Dwyer 🎥
(@davedwyervideo) reported
@Optus you have barely any mobile signal in Algester QLD.
Check Current Status