Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 23 |
| Melbourne, VIC | 21 |
| Sydney, NSW | 13 |
| Adelaide, SA | 9 |
| Perth, WA | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Glenn Dunks
(@glenndunks) reported
Okay, but what *are* those phone calls that are silent for about four of five seconds and then hang up? I’ve received three today alone and about ten over the last week. @Optus
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Susie Burrell
(@SusieBDiet) reported
@optus out on streets in Alexandria and 1 bar on 4G coverage again. This is not an issue just at home. This is a suburb issue. Pls investigate.
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Farid Hassani
(@AFH7777) reported
@Optus My bad jack meant group h the one united are in, usually they are up on the optus app pretty quick after the match so was just abit weird, not a big deal jack but fair play mate 10/10 customer service
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Annette Hughes
(@net_hues) reported
@RedfernMichelle @Telstra @andy_penn I had the same problem. Ended up churning to Optus & Foxtel direct. Sadly after a few years Optus gives similar poor service*. Next stop probably TPG. * Upside is I had some great fodder for a paper I just submitted at/to Oxford!
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Stuart Main
(@stumain22) reported
from
Westfield, State of Western Australia
@PatrickGormanMP @acccgovau They are all dodgy. I used to work at Telstra and the way they would train you to sell products was usually not in the customers best interest. Top down sales tactics usually the go to. Optus are guilty of the same tactics as they tried to rip me off as well
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Gingerbreadfork
(@gingerbreadfork) reported
@Optus You guys have nothing uncapped on offer? I'd be down but that's really a deal breaker I can't ignore. Speeds I'm not fussy, caps are a lot harder to ignore in my situation.
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Calmette Lahoud
(@KingCalmette) reported
@Optus Prepaid is **** would not send sms very strange
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ayejay 𓅰
(@anathcma_) reported
optus actually ******* sucks like it genuinely makes me mad it’s so goddamn FRUSTRATING
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ScottyDont
(@ScottyDontTwit) reported
@asylumgc8 @LegacyOCE @Optus And that it’s something that should already be apart of the service. Not an add on.
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Imprest
(@imprest_) reported
@Optus your messaging service in your app is absolute rubbish. I’ve been waiting 2 weeks for you to activate 5G on my service
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Djuro Sen
(@DjuroSen) reported
from
Sydney, State of New South Wales
@a_choros @Optus I’d pay that no problem but we can’t get that service at this address. Just got off the phone with them.
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Ceysun
(@CeysunGozel) reported
@xSmartalec @Optus Horrible as usual
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riebee
(@riereid) reported
@Optus - 60 texts in 25 minutes saying we have used excess data...the 4 phones on our plan never even reach 100 per cent of our monthly data! All the vibrating and pinging would be comical but I now have to contemplate the inevitable customer service run around to come.
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Joshua McKinnon
(@corduroy) reported
@GeoffreyHuntley Why all three? For areas where only one has coverage? What do you find with that? I've been testing coverage in the bush of the Blue Mountains with an Optus and Telstra service in my phone. It's very, very rare to have one and not the other.
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Abbie Clark 🏳️⚧️
(@AbbieGator118) reported
@Optus If I go with Google's authorised repairer, is that covered? Optus repairs cost an extra $100 and I doubt you do the work yourself is the problem since you aren't listed as an authorised repairer on the website.
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