Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Brisbane, QLD | 77 |
Sydney, NSW | 66 |
Melbourne, VIC | 49 |
Adelaide, SA | 20 |
Perth, WA | 17 |
Hobart, TAS | 4 |
Bairnsdale, VIC | 3 |
Wollongong, NSW | 2 |
Wodonga, VIC | 1 |
Port Stephens, NSW | 1 |
Gold Coast, QLD | 1 |
Narangba, QLD | 1 |
Sippy Downs, QLD | 1 |
Kununurra, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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simRC (@simRC_au) reported
@Optus here we go again. Your app bots are crap.
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Winny (@winnydotcom) reported
@Optus 5G might have fast speeds but jeepers they are super slow rolling it out. #snail #slowasawetweek
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PolarK (@Karina_Melbs) reported
@prafxis @maximumwelfare @choiceaustralia /2 Since being hacked via optus in Sept I've thought constantly about exactly how much I uploaded to the 3rd party rental things & that I never got confirmation everything was deleted afterwards or do they retain it.
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real halo lore facts (@PostingGeneral) reported
anyway ordering optus 5g home internet because the builder for the new house we're renting neglected to lodge an application with nbnco and it'll take months to fix 🙃🙃🙃🙃🙃🙃
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James Smart (he/him) (@PoE_fanatic) reported
@Optus It seems to have rectified itself but I do have this problem from time to time. I've done a traceroute in Windows and the issue seems to be a particular router on the NBN.
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Owen Brandt (@owenbrandt) reported
@Optus your customer service has gone downhill over the last month. For a customer of over 11 years, I’ve been treated appalling. Monies owed, been promised call backs and doesn’t eventuate. Just a terrible experience
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Steve Barrett (@_stevebarrett) reported
@Optus Fetch TV, I’ve seen stream quality issues before, it was frustrating when I tweeted when all highlight streams I tried were struggling
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Rell (@relllipp) reported
If you looking to buy a LTE pixel watch be aware they don't work on the @optus network
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Tahlia Rose (@teigra_1) reported
@markhumphries I connected with a TPG wireless. No connection fee & no cost for router. I don’t have FTN or FTH NBN here. When you move you can let them know & take it with you or send it back. Telstra & Optus not an option, don’t work here. As a city metro resident you won’t have a problem
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Michael Ienna (@eduienna) reported
@Optus - 25min to simply change one month to month contract to another, which included having to facial recognition myself to send even more data to you when I am already a member. This should be a one click process inside a users login portal.
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Quentin Dempster (@QuentinDempster) reported
@tomdflynn It’s a scam. Your ID (email) has been sold on the dark web. Maybe you’re an Optus/Medibank customer. Still waiting for @AusFedPolice & Interpol to arrest the thieves.
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Greg Herbert (@GregHerbert) reported
@Optus another outage in 5251, this time planned (but we were not notified) and lasting until 27/1? How long are we expected to deal with ongoing issues? This is the 4th since early November. Very disappointing.
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A Bran nu Dae (@Jan41475593) reported
Just tried to discuss issue with Optus to no avail.Want them to send relatives mobile monthly a/c to his administrator for payment.Too hard for them,want to direct debit but it has to come out of trust a/c Optus not good to deal with.I give up.Will get him to use another carrier.
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marg (@marg99216421) reported
@markhumphries Just checking - is there already one of the NBN 'black boxes' at the property? This needs to have been previously installed before an internet service can be provided by Telstra, Optus etc
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Wendy Irving (@WendyWoo3757) reported
Hey @Optus, why did I have to list my credit card details when I opened my account but you never direct debit the amount I owe? I end up late each month. Why can’t you just send me a bill each month?