Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 28
Sydney, NSW 28
Brisbane, QLD 16
Adelaide, SA 11
Perth, WA 11
Central Coast, NSW 1
Cairns, QLD 1
Sunday Creek, VIC 1
Fingal Bay, NSW 1
Bridgetown, WA 1
Hawker, SA 1
Albany, WA 1
Bentley, WA 1
Warrnambool, VIC 1
Gold Coast, QLD 1
Hobart, TAS 1
Wollongong, NSW 1
Bendigo, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • SeerSigmund Mia 🇦🇺🇮🇪∞ (@SeerSigmund) reported

    I'm changing service provider after this mess up. Been with them for 12 years. Last year non stop spam calls. We know they sell off Australian's phone numbers to telemarketers and now 9 million people's private info has been leaked including goverment security numbers. @Optus

  • CrypticKris CRYPTIC KRIS (@CrypticKris) reported

    PA Crypto Twitter: If you don’t know. Optus got popped. IDs, names, addresses, emails and DOB Info leaked of customers. If you use Optus SIM for your mfa on crypto accounts change that ****. Oh and get your crypto off exchanges now more than ever! Stay Security Savy Frens

  • neilw101 Neil Wray (@neilw101) reported

    @7NewsAustralia @Optus Yeah but is she devastated enough to offer help to customers, or do we only get crocodile tears?

  • CeeJ163 Cornelia Jantzen (@CeeJ163) reported

    @sallyrugg Optus in my area has been bl@@dy disgusting this past week I don’t usually have probs here, but this week, it’s been out of service more than not And yesterday OPTUS announced it had been hacked and ALL info on every customer was at risk OPTUS NOT GOOD ENOUGH

  • Stanleysmum1 Stanleysmum (Sharon) (@Stanleysmum1) reported from Melbourne, State of Victoria

    @Optus I've received one email from Optus (My bill) and today have (so far) had 15 spam/robocallers. All reported but how bad will this get before you take action. What guarantees will you put in place to ensure my passport and licence details aren't sold off to the highest bidder?

  • bellebelle Belle Belle (@bellebelle) reported

    @Optus @optus customer service won’t confirm what information of mine was compromised.

  • JamesCoventry3 James Coventry (@JamesCoventry3) reported

    Instead of raging at @Optus - just leave. Today. Hit it and it’s Australian management where it will hurt them - patronage. Sub-standard company to deal with, so not surprising its security is just as poor #optusfail

  • phenrikand Henrik Andersson (@phenrikand) reported

    @richwgalvin Horrible. What consequence does Optus face?

  • LadyMondegreen5 Lady Bobbitt 🦕🦖 (@LadyMondegreen5) reported

    @3bsBruce Yes. 1. Customer ID data should be encrypted. 2. Such data no longer required should be deleted/destroyed. This is a debacle for Optus and a wake up call for other businesses.

  • itsfait Fait (@itsfait) reported

    Gonna cop a Samsung Tab soon Telstra ofc because I wouldn't touch Optus with a stick, especially after they've been hacked, bad enough the wifi with it which I have no say over, I just live here not the top household owner.

  • naderomg Terminator (@naderomg) reported

    @R_Chirgwin Optus was cyber issue was waiting going happen, unfortunately when Singtel took over IT approx 20 years ago, it all went to ****, they hired friends and not experienced IT staff, Optus IT was a disaster waiting to happen.

  • naderomg Terminator (@naderomg) reported

    @strangerous10 Optus was cyber issue was waiting going happen, unfortunately when Singtel took over IT approx 20 years ago, it all went to ****, they hired friends and not experienced IT staff, Optus IT was a disaster waiting to happen.

  • that_guy19_ Josh (@that_guy19_) reported

    Given Optus' response has gone from silence, to "well we were still looking into it", to "look, it's (driver's licence, passport, address, DOB) really not that bad"... I seriously hope the govt is preparing to step in and hold them to account

  • GT_AUS Graeme T (he/him)💉x 4😷 - 🌳🌲🌴🌵 (@GT_AUS) reported from Sydney, State of New South Wales

    @CaraMia200 @strangerous10 Has any @Optus customer on here received any direct communication from them yet?

  • Falconism0 Falconism (@Falconism0) reported

    @Optus @RunnerSA18 How about Optus pay for a credit monitoring service for any of its impacted customers!

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