Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 97
Sydney, NSW 78
Melbourne, VIC 65
Perth, WA 20
Adelaide, SA 16
Hobart, TAS 6
Bairnsdale, VIC 3
Townsville, QLD 3
Wollongong, NSW 2
Sippy Downs, QLD 2
Canberra, ACT 2
Wodonga, VIC 1
Port Stephens, NSW 1
Gold Coast, QLD 1
Narangba, QLD 1
Kununurra, WA 1
Toowoomba, QLD 1
Tamborine Mountain, QLD 1
Lismore, NSW 1
Atherton, QLD 1
Warrnambool, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • LoneNeisz Neisz Lone Wolf (@LoneNeisz) reported

    @Optus I live at St Helen's Park NSW and just sent you a DM about the tower in my area acting up yet again. I get the copy paste answer that there's nothing wrong. If other people where I live are experiencing the same problem how is it not a tower issue??

  • Inkeee Inkee (@Inkeee) reported

    @TlMRAN Ye we were going to go with Telstra bit their customer service and setup time was terrible so we went with Optus 5G instead

  • zacorytaylor Zacory (@zacorytaylor) reported

    Optus are ******* awful.

  • SaffronBryant Saffron Bryant (she/her) (@SaffronBryant) reported

    @Optus more than an hour now waiting for your help department to call. And yes we've filled out your useless form.

  • SaffronBryant Saffron Bryant (she/her) (@SaffronBryant) reported

    @Optus Also, I am not going to DM you. The public deserves to see the kind of 'service' OPTUS offers.

  • GregLomas1 Greg Lomas (@GregLomas1) reported

    @Optus tech be like "restart your device" Me - it's system wide Them - just restart Me - but I have tested it and everyone in the area is experiencing the same issue Them - restart please Me - signal strength is xxDb and speed 0bps you have a faulty switch. Them - restart

  • tnjcounselling Tanya Jordan (@tnjcounselling) reported

    @Internode is the optus mobile phone lines down. My personal mobile is down but my business phone is working. It happened overnight

  • akuck Amit K (@akuck) reported

    @Optus I do have one question: is this really an issue all fttc customers in nsw are experiencing? I don’t really see anyone else complaining about it.

  • SkellernJacob Jacob Skellern (@SkellernJacob) reported

    @nick952_ @IansTechYT Optus is much better where I live.. Telstra has been a ******** for service..

  • galaxyjoonbug athena⁷🌻🌈☀️ (@galaxyjoonbug) reported

    AUSTRALIA INVENTED WIFI BUT ISTG WE HAVE THE FUCKINF WORSE CONNECTION. GET YOUR **** TOGETHER OPTUS

  • Kasserole99 Mohammad Kassira (@Kasserole99) reported

    @AmlecHouse @Optus @Optus literally nothing has been done about this all day and the technical support team was useless

  • ShemaVt Shema Varghese (@ShemaVt) reported

    @Optus I have been contemplating writing a formal complaint to the OPTUS CUSTOMER COMPLAINTS team till date thinking that the gazillion customer service team members that I spoke to and that I texted via the Optus app would ACTUALLY be able to help settle and find this issue.

  • adriancnolan Adrian Nolan (@adriancnolan) reported

    @Optus Im the account holder. Optus store inform me that no 1 had the authority to override the system. Unbelievable! We have solved the issue without Optus help by purchasing a new phone outright from Apple Im very disappointed that all staff at Optus Hornsby were unable to solve this

  • ZaneTrow Zane Trow (@ZaneTrow) reported

    @Optus so...your web site is down..yes? appears unreachable from a varriety of devices and browsers...

  • wineguybkk Brian Beattie (@wineguybkk) reported

    Changing phone providers in Australia is a freakin’ nightmare, but Bye Bye @optus. Simply appalling customer service.

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