Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 16 |
| Brisbane, QLD | 13 |
| Sydney, NSW | 11 |
| Perth, WA | 5 |
| Adelaide, SA | 3 |
| Sunshine Coast, QLD | 1 |
| Stanmore, QLD | 1 |
| Inglewood, VIC | 1 |
| Gold Coast, QLD | 1 |
| Canberra, ACT | 1 |
| Kurrara, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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EmJay
(@EmmJayCee111) reported
@Optus @Medicayy We should have been informed before seeing it via media/social media. Poor form in so many ways @Optus #OptusDataBreach
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Vasili Tsouvalas
(@TsouvalasAFC) reported
Optus data breach. **** internet all day
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Abel Moarrensis
(@CircuitRCAY) reported
Appalling response from @optus after a breach. I didn't hear **** about the breach except through social media. I don't even know if my prepaid account is implicated in this breach, but given all the facts, it's more than likely.
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Optus
(@Optus) reported
@Medicayy Hi there, all impacted customers will be contacted directly to advise of the breach, and what Optus is doing to support them - Steven
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Powell's Other Glasses (Ausnotes) 🌸
(@ausnotes) reported
@King_Millez @Optus A lower amount of customers ~2.9 million had more confidential data stolen like licenses/passports. If the bulk only had names, emails and numbers stolen it heightens phishing risk but not as terrible.
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VelvetTeaLeaf
(@VelvetTeaLeaf) reported
Why does a telco keep past customer's information? #Optus
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Jaywalker Blue
(@JayMG2205) reported
@9NewsAUS I think @Optus customers are the victims, not the company. They allowed this to happen by having poor cyber security.
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🇺🇦🌻 Rebecca May 🌻🇺🇦
(@BecInChina) reported
@joshgnosis Hold up- as an @Optus customer why is this the first I'm hearing about this??
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Miles Greenwark
(@King_Millez) reported
@ausnotes @Optus I agree with you definitely not as bad, but that's still over 27% of their customers. >90% having data leaked at all is a massive indictment on Optus
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Dean Jones
(@Jonsey_Thfc) reported
@wilson_smith93 Yeah well I’m with Telstra and have just received a text saying my passport is about to expire! It has another year to go. I used to be an Optus customer though!
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jd 🇦🇺
(@jd_koi) reported
@AndrewBGreene @Optus @ASDGovAu Only to find out Optus didn’t even know there was any outage in the area. I agree there is so much of PII accessible by support teams that is totally unnecessary! 2/2.
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Adam
(@kels_316) reported
@AndrewBGreene @Optus @ASDGovAu Lol dude WTF?
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Serefus
(@Serefus) reported
As an #optus customer I feel most concerned, indeed furious that my personal details have been possibly stolen and sold? to criminals. And be informed by the media. No YES about it.
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Optus
(@Optus) reported
@Patriot16Aussie Hey there, All impacted customers will be contacted directly to advise of the breach, and what Optus is doing to support them - Steven
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tbn97™ 💙💛
(@tbn97) reported
...a period of weeks. @optus internal processes and systems were completely dysfunctional. I had to leave them after 20 years as a customer; they were doing my head in. Not the company they once were. Very disappointing. Avoid @Optus like the plague.
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