Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 119
Sydney, NSW 46
Melbourne, VIC 28
Perth, WA 11
Adelaide, SA 6
Canberra, ACT 3
Central Coast, NSW 2
Sunshine Coast, QLD 2
Gold Coast, QLD 2
Mandurah, WA 2
Paterson, NSW 1
Hobart, TAS 1
Eden, NSW 1
Toowoomba, QLD 1
Wodonga, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexDGlengarry Alex McDonnel (@AlexDGlengarry) reported

    @JimRHoughton @Optus Optus networks are crap. Always have been. Try using Optus outside a big city, it's hopeless.

  • AaronAdamack Aaron Adamack (@AaronAdamack) reported

    @No_Home_Man @RichardFHowes @ab_teacher2 It's not, but it's the one with the biggest network. Optus and Vodaphone have far smaller networks. As far as I know, all the other networks beyond these 3 operate off of those three networks.

  • asian_bogan AsianBogan (@asian_bogan) reported

    @SimaMarx @RichardJBardon Check out Kev's job ATM. Tells you a lot about him. While people are whining about Gladys in Optus, old mate Kev is the CEO of a Rockefeller think-tank that generates China Bad content.

  • FireteamSierra FS Gaming (@FireteamSierra) reported

    Shout out to @Optus for not only sending the wrong item on an order, but for the warehouse loosing the return after @auspost safely delivered it. Been fighting this for 2 mths whilst paying for a business service I can't use. 15+ phone calls to your support later and nothing.

  • claire43718533 claire (@claire43718533) reported

    @Optus @jimiemick Well it’s not good enough. Some of us rely on our phones for work, personal and daily lives. It’s an issue and a week isn’t ok to fix something like this!!!

  • OSAC79_NPG O (@OSAC79_NPG) reported

    @poorlyg @OptusSport @OptusSport - absolute bullshit !! Goes up by $10 because I’m not an Optus customer, nor will I want too be now !

  • norfee84 northy84 (@norfee84) reported from Westfield, State of Western Australia

    @OptusSport @OptusSport @Optus wtf is going on I’m constantly having to switch channels due to streaming issues had to cast from my phone 2nd game I’ve watched and had same issues with the wolves game

  • VicBStard Vic B'Stard (@VicBStard) reported

    @Aussie_BB @Optus Yep, I did. But I get the worst "must be your network/WiFi" responses every time for problems that then mysteriously go away after I've spent ages troubleshooting. I think the comms between yourselves and NBN are perhaps the issue.

  • rubntuggg John “Jimmy Butler” Travolta (@rubntuggg) reported

    When your mates cancel your Optus sport subscription <<<

  • MacMate_ Mac (@MacMate_) reported

    Gamers. Who uses a Belong mobile plan? Does the telstra wholesale network have better coverage than optus?

  • Just_Saying2021 Just Saying (@Just_Saying2021) reported

    @Optus @ashbarty Need to change your marketing strategy. The appointment of “celebrities” or sportspeople etc. does not influence or inspire. Offering a variety of products/pricing/excellent customer service is what will ensure you gain and retain a loyal customer base.

  • ThisIsPalakP Palak (@ThisIsPalakP) reported

    @Optus I asked for portability twice and optus did not proceed further, neither solving the problem. Two weeks without my network, neither can do my business, work or my documentation for visa. I had seen worst carrier but nothing compared to this.

  • VicBStard Vic B'Stard (@VicBStard) reported

    I can only assume that @Aussie_BB has now outsourced its support. I'm getting @optus level responses now. Only a matter of time before I'll be told to blow on the cables.

  • GaryPlu42801739 Gary Plummer (@GaryPlu42801739) reported

    @JimRHoughton @Optus Telstra? I switched to Optus, having a much better experience. No financial or other interest in either of them, just want a working service 👌👍

  • ThisIsPalakP Palak (@ThisIsPalakP) reported

    @Optus to resolve my problem of incoming call, you guys had spent 6 months. And since two week my service is disconnected and no network in my phone since two weeks. Spending hours everyday to your support but no progress. Ask me for number.

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