Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 127
Sydney, NSW 43
Melbourne, VIC 31
Perth, WA 17
Adelaide, SA 7
Canberra, ACT 3
Central Coast, NSW 2
Sunshine Coast, QLD 2
Bundaberg, QLD 1
Cummins, SA 1
Armidale, NSW 1
Upper Caboollure, QLD 1
Paterson, NSW 1
Hobart, TAS 1
Gold Coast, QLD 1
Mandurah, WA 1
Eden, NSW 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • evilfunkydude michael vincent (@evilfunkydude) reported

    @Optus can someone please explain to me why I need to wait even longer for my refund,and then to have someone from ur customer relations team to leave me on hold with no more response

  • amandacottome Amanda Cottome (@amandacottome) reported

    Hey @Optus is your help chat offline? I am getting an error message to call you.

  • stefaniamotiu stefania (@stefaniamotiu) reported

    @ryanleckie @Optus @Telstra Even with the additional cost of Telstra, I’ve never regretted the move away from Optus.

  • EAGLER0CK Doz (@EAGLER0CK) reported

    Hey @Optus - your service sucks. Calls cutting out after 10 seconds is not good for business.

  • syndvb dvb (@syndvb) reported

    @peters_malcolm Telstra and Optus for the last decade - "Your call is important to us, we are experiencing a higher than usual volume of calls atm" No, it's the usual volume of calls. I got Starlink so that I never have to deal with our sub par telcos ever again.

  • Laird_Bruce Independents in. (@Laird_Bruce) reported

    @iiNet just canceled my ozemail account after nearly 30 years. That’s how dreadful your service has become, how empty your promises to fix things are, and how💩 your company is. Bought a 500GB SIM from Optus, immediate 40Mbps stable connection compared to your unstable 1.5Mbps

  • bradboyqld Parody Freedom-Hater Feldspar Gate Bison 💉 (@bradboyqld) reported

    Hey @Optus I hotspot my TV and my printer but now, when I hotspot my laptop, my 5g drops to 4g. Never happened before. Samsung s22. Any way I can fix this?

  • markfilops Mark Phillips (@markfilops) reported

    See, the problem is my fault. Because I’ve been with @Optus for 20 years, I'm treated like crap. I should churn every few weeks like everyone else and I’d probably have implants by now.

  • dikkii Dikkii ❎ @dikkii@aus.social (@dikkii) reported

    Around Heidelberg and Eaglemont stations, data from the mobile signal disappears completely. I've never fully understood why, and have wondered if the hospitals are somehow to blame. Yes it's both the Telstra and Optus coverage.

  • gazgeelong Gazza (@gazgeelong) reported

    @Anthonydsmith86 @MHJeffrey027 Same. There’s not a bad seat at Optus

  • Rileythedude Riley The Transport Enthusiast (@Rileythedude) reported

    @OzzyAussieOtty Yeah lol 2021 was way better with WA. Also magic round or whatever ******** they call it should have been in Perth. Optus Stadium would have had more people show up only 200k tickets were sold in SA they would have been able to do that in 4 games here let a lone 8 pathetic

  • billdogan Bill Dogan (@billdogan) reported

    @optus @3AW693 @abcmelbourne 1/ So apparently wife got a call yesterday claiming to be from Optus. They asked about speed tests and if she was happy, she was a hood customer and always paid on time. Mum replied yeah sometimes speed is slow and freezing. #Optushack

  • ridetoworkpol Matthew Cox 🕳️🐀 💉💉💉💉 (@ridetoworkpol) reported

    @Optus No internet at home today, fault in our area overnight 'fixed' at 8am but ours not working. 1 hour on the phone to tech support this morning, reset everything 3 times, same result. Call ended at 60 minutes, promising to call back in 15 min, 5 hours later 1/n

  • evilfunkydude michael vincent (@evilfunkydude) reported

    @Optus can I get some help please

  • jodmcf Jodie Mc (@jodmcf) reported

    Had my 5th jab, waiting for this 5G to kick in. So RWNJ where are you Optus bills should have gonè down coz I'm putting back into the network

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