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Optus

Optus Outage Map

The map below depicts the most recent cities worldwide where Optus users have reported problems and outages. If you are having an issue with Optus, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Adelaide, SA 6
Brisbane, QLD 14
Sydney, NSW 17
Perth, WA 9
Townsville, QLD 5
Couridjah, NSW 1
Gold Coast, QLD 1
Melbourne, VIC 13
Arumpo, NSW 3
Ballarat, VIC 1
Fingal Bay, NSW 1
Darwin, NT 1
Mandurah, WA 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • CMaccaa7
    macca 🇦🇺 (@CMaccaa7) reported

    can’t watch the game but is it pissing down at Optus? Why can’t anyone kick straight #AFLFreoSwans

  • MelbisMyHome23
    Melb is My Home (@MelbisMyHome23) reported

    @Raymartin55 So the opposition communications or health minister shouldn’t check to see if vital infrastructure is working properly Do you remember the Optus outage! Give me a spell!

  • 10NewsPER
    10 News Perth (@10NewsPER) reported

    Perth's tribute to Nicky Winmar has come down following his conviction on assault charges. A Bendigo court found the former St Kilda champion guilty of dragging a woman by the hair and repeatedly striking her head against a door. WA Premier Roger Cook ordered the bronze figure's removal from Optus Stadium, calling it inconsistent with the state's stance on violence against women. Tune in to 10 News Perth at 5pm for more details.

  • will_evans_qld
    William Evans (@will_evans_qld) reported

    Back when Optus went down I was a Telstra customer. I moved over to amaysim which is Optus, and now the Big T has gone down. #winning

  • joegalbraith7
    Angry Joe Young (@joegalbraith7) reported

    @FranMooMoo Also been with Optus over 20 years absolutely horrible coverage can’t wait to get reception everywhere

  • debritz
    Brett Debritz (@debritz) reported

    I just received a txt from @Optus saying they are upgrading the network and I may experience some disruption. Given the @Telstra outage, they should really reconsider this.

  • JH_Otway_Ranges
    John Harrison 🇦🇺 🦘 (@JH_Otway_Ranges) reported

    @FranMooMoo And everyone thought Optus was bad when it happened, this was a software glitch, how do we know it wasn't aa hacker?

  • ladybugfunk
    Ladybugfunk (@ladybugfunk) reported

    @OMGTheMess She was supposed to implement a new BCP after the Optus outage. What are we paying her to do? Other than drink champagne on her business class flights? What has she actually achieved? Does anyone know?

  • sirhumpyAU
    Humpy (@sirhumpyAU) reported

    @TweetTreet @tim_blee That's bullshit, devices EFTPOS and similar devices that run on 4G/5G can use other networks, and a bit of business continuity planning would have a backup network, even for a small business, like running down to Officeworks and buying an OPTUS prepaid SIM.

  • freedom4UU
    Radio Australis (@freedom4UU) reported

    How many times in the past 3 years have telecommication services in Australia been disrupted? #Telstra #Optus More evidence which strongly suggests Telstra and Optus aren't up to it. Lack of investment in infrastructure? #StarLink is winning more customers because of these lack lustre telcos. Telstra has suffered an outage that disrupted calls, mobile data and some Triple Zero calls across the country after reports of the problem emerged on Wednesday morning. The telecommunications company, which has apologised to its customers, has said its CEO Vicki Brady was on annual leave.

  • DonaldS61870
    Donald Saavedra (@DonaldS61870) reported

    @Batman2242 I'm on Optus . had no idea Telstra had gone down.

  • optus_help
    Optus Help (@optus_help) reported

    @Kennedy00766502 Hi Kennedy, sorry to hear you have yet to receive an eSIM to activate your service. I can appreciate that this is not an ideal situation. Did you get an email with additional instructions for downloading your eSIM? Alternatively, have you tried logging in to your My Optus app and going to Account > SIM Management > Activate eSIM and follow the prompts. If the above doesn't seem to work, feel free to send through a DM, so we can confirm a few more details and see what the next best steps are. -Athan

  • Peter_Lewis747
    Peter Lewis (@Peter_Lewis747) reported

    @theheraldsun Telstra’s outage affected many states but Victoria’s train network was most affected. Why more than other states? State government stuff up. Optus has had outages too so you shouldn’t be fully reliant on these telcos.

  • ElephantMacro
    Macro Elephant (@ElephantMacro) reported

    Wondering whether the Telstra CEO Vicky Brady will break down and cry when she fronts up to the media about the system outage, just like the Optus CEO Kelly Bayer Rosmarin did, following the system outage in 2022?

  • madmike888X
    Madmike (@madmike888X) reported

    @Starlink Internet and mobile services? Optus often down, 000 emergency has cost lives when down. Now it’s Telstra’s turn!!

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