Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 19 |
| Sydney, NSW | 16 |
| Perth, WA | 10 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 2 |
| Wallerawang, NSW | 1 |
| Shepparton, VIC | 1 |
| Bundaberg, QLD | 1 |
| Newcastle, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Stevo Sports
(@stevosshow) reported
Mark i promise you cases will go back down to 4 a day if you only close nightclubs. 75%-50% at Optus or limit to 150 at lectures will not change this
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Darcy Deadeyes
(@DarcyDeadeyes) reported
@Optus Shut up Optus, you have employed corrupt @GladysB and that means I’ll never support Optus ever again. #Disgusting #LNPCorruptionParty
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andy lai
(@andylaiz88) reported
@Cloudsurfermime Optus are the worst.
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Mike Emmett
(@EmmettMike) reported
@Optus you are driving me nuts! I’m not a customer but receive 5 to 7 texts and phone calls daily about ‘Jeanette’s’ mobile bill. There are no valid phone or online support options that apply to me! Here’s an idea - ring the mobile number you have given her not mine!
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Optus
(@Optus) reported
Optus customers in QLD and Northern NSW may experience service disruptions as a result of extreme weather. We are working to ensure continuity of services, with more than 50 sites currently impacted. In the instance of an emergency, customers should still dial 000. (1/2)
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Greg Preston
(@fishandchipguy) reported
@westaustralian The footy can go ahead and the lines outside Optus will be close contact..........but that's ok. Bars and other business have been ordered to go broke. Another fail @MarkMcGowanMP
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Optus
(@Optus) reported
Where there's a service outage during an emergency, Optus recommends TV, radio, the internet and emergency services as vital sources of information. 11 Optus stores in Brisbane, 5 in regional QLD, and 5 in NSW are closed today. Others may close if localised conditions worsen.
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Kuljit
(@KuljitParmar) reported
@Optus Such a horrible customer service. Started customer chatting 24/02/2022 for a issue and was told get reply in 1 hour due to covid and today is 28/02/2022 still Waiting for reply. Oh come on Optus stop blaming covid for such a bad attitude. Definitely two of my numbers migrating.
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Caitie G
(@caitieamanda) reported
Power is out. I have the worst @Optus signal & can't even get onto @Energex or @BOM_Qld websites. #bnefloods #brisbane #pleasestopraining
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Crowbar Jones 🐻
(@gomichild) reported
@redruby17 @Optus You poor thing this is dreadful 😞
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Mismash
(@Mismash5) reported
@redruby17 @Optus Was thinking about you last night. Hope you are doing ok this morning. I don't really know what else to say other than I am thinking of you, and here if you need any support x
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Helen Haydon
(@HelenHaydon) reported
@goldsteinelissa From local FB groups it appears that Telstra and Optus are out. SES can't get signal. We've lost contact with friends too.
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Brennan Carlisle
(@_monkeybrennan) reported
@FootyRhino Still not as bad as allowing people inside a nightclub, having 30k at Optus but zero spectators outside for community sport. Unbelievable
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Optus News
(@OptusNewsRoom) reported
In the instance of an emergency, customers should still dial 000. Where there is a mobile service outage during an emergency, Optus recommends television, radio, the internet and emergency services as vital sources of information in such situations.
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DrAli_Raza 🇦🇺🇵🇰
(@DrAliUQ) reported
I wonder why there is no @Optus service amid this disastrous situation 🤔 no electricity, no internet 🙄water around everywhere
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