Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Brisbane, QLD | 80 |
Sydney, NSW | 70 |
Melbourne, VIC | 53 |
Adelaide, SA | 19 |
Perth, WA | 17 |
Hobart, TAS | 4 |
Bairnsdale, VIC | 3 |
Wollongong, NSW | 2 |
Wodonga, VIC | 1 |
Port Stephens, NSW | 1 |
Gold Coast, QLD | 1 |
Narangba, QLD | 1 |
Sippy Downs, QLD | 1 |
Kununurra, WA | 1 |
Toowoomba, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Andrea Johnson 🌏 (@Andrea5742) reported
@JackRya41531458 @Optus I had similar issues with my account the support center wasn't helpful, a friend of mine recommended me to Hackwizards02 on Instagram in less than 30min my account was back
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Su Dharmapala (@SuDharmapala) reported
@Optus There is no number. How can I block? This is using a carriage service to menace
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Neil Sherwin (@neilsherwin) reported
Cats v Giants at Optus Stadium next Friday night is relevant to my interests if the @AFL keep the prices down. #AFLFinals
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Matt Furlong ◣ ◢ (@MattFurlong) reported
@Optus Your team said they would come back to me. They haven't. What do you want me to do? Tell me what to do and I will do it...but I legit don't wanna spend this much time trying to sort out your issue. Please resolve it. Please someone call me. It's not hard guys.
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Gomer (@gomer_pyle1969) reported
@JennaPrice @MyFirstCousin What network are we all on. Optus here and I got it. I’m gonna switch if I find out only Optus subscribers got it.
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Billy Mc (@steelermac6) reported
Optus worst customer service ever ..parents tried to order Optus Sport …1.5 hrs , 3 different consultants = no result!!
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LHG (@karensheghl) reported
@jeff_laycock @westaustralian @MarkMcGowanMP Tax payers fork out to host the final? No….it’s not like the Olympic, or is it….I have to do some research lol. Mcgowan is like a business and law graduate. I am sure he also has plenty of help. The Optus stadium gets used quite often it’s not a first time thing.
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paul burow (@burowpaul) reported
@Telstra There is one spot in the kitchen where is is often better..for the phone. I used to use optus provider for my phone coz tekstra wouldn't work inside the house, but about 6 months ago telstra started giving a reasonable signal inside.. but last 3 weeks 👎 no good
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Phunkn (@Phunkn) reported
@trentbraidner @Optus is there any updates to this issue.
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Brian Gardner (@BriRestoModern) reported
@Optus Nice to see that nothing has been done since last week. 54 secs I to the Everton game the issue from last weekend reared its head again. I have already sent all my detail last week.
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Haylix (@Haylix_) reported
@Optus fix your internet pls
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Judith Hemsworth (@jhem1733) reported
@katea76 Annoying and unethical as it is for our personal phone numbers to be sold by Telstra, Optus etc, the biggest issue is that CP has ‘bought’ himself a candidate to again exert influence on the outcome of a federal election. That to me is the bigger issue.
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Gaurav Mehra (@gauravmehra14) reported
@Optus received an email saying DD didn't go through eventhough I've sufficient funds in my CC.I was also expecting an update email re poor reception in my area 2155 which didn't happen. #poorsevice #nocommunication #nocompensation..btw I've made the pmt with the same DD account
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CR McEgan (@chris_jacksoc) reported
@maxrushden Shaun Wright-Philips and Ian Wright are doing punditry on Optus. Are they the first ever father son punditry team? And is it a good idea? Will Wrighty just shut down Shaun's points by telling him not to upset his mum.
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FPL West Ham 🇦🇺⚒️ (@fplwestham) reported
Feel sorry for the West Ham fans over in England with no way to watch the game legitimately. Sometimes down here in Australia were a little spoilt having Optus Sports and every EPL game live, at stupid-o'clock but still every game #FPLAUS #epllive