Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Brisbane, QLD | 97 |
Sydney, NSW | 78 |
Melbourne, VIC | 65 |
Perth, WA | 20 |
Adelaide, SA | 16 |
Hobart, TAS | 6 |
Bairnsdale, VIC | 3 |
Townsville, QLD | 3 |
Wollongong, NSW | 2 |
Sippy Downs, QLD | 2 |
Canberra, ACT | 2 |
Wodonga, VIC | 1 |
Port Stephens, NSW | 1 |
Gold Coast, QLD | 1 |
Narangba, QLD | 1 |
Kununurra, WA | 1 |
Toowoomba, QLD | 1 |
Tamborine Mountain, QLD | 1 |
Lismore, NSW | 1 |
Atherton, QLD | 1 |
Warrnambool, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
Neisz Lone Wolf (@LoneNeisz) reported
@Optus I live at St Helen's Park NSW and just sent you a DM about the tower in my area acting up yet again. I get the copy paste answer that there's nothing wrong. If other people where I live are experiencing the same problem how is it not a tower issue??
-
Inkee (@Inkeee) reported
@TlMRAN Ye we were going to go with Telstra bit their customer service and setup time was terrible so we went with Optus 5G instead
-
Zacory (@zacorytaylor) reported
Optus are ******* awful.
-
Saffron Bryant (she/her) (@SaffronBryant) reported
@Optus more than an hour now waiting for your help department to call. And yes we've filled out your useless form.
-
Saffron Bryant (she/her) (@SaffronBryant) reported
@Optus Also, I am not going to DM you. The public deserves to see the kind of 'service' OPTUS offers.
-
Greg Lomas (@GregLomas1) reported
@Optus tech be like "restart your device" Me - it's system wide Them - just restart Me - but I have tested it and everyone in the area is experiencing the same issue Them - restart please Me - signal strength is xxDb and speed 0bps you have a faulty switch. Them - restart
-
Tanya Jordan (@tnjcounselling) reported
@Internode is the optus mobile phone lines down. My personal mobile is down but my business phone is working. It happened overnight
-
Amit K (@akuck) reported
@Optus I do have one question: is this really an issue all fttc customers in nsw are experiencing? I don’t really see anyone else complaining about it.
-
Jacob Skellern (@SkellernJacob) reported
@nick952_ @IansTechYT Optus is much better where I live.. Telstra has been a ******** for service..
-
athena⁷🌻🌈☀️ (@galaxyjoonbug) reported
AUSTRALIA INVENTED WIFI BUT ISTG WE HAVE THE FUCKINF WORSE CONNECTION. GET YOUR **** TOGETHER OPTUS
-
Mohammad Kassira (@Kasserole99) reported
@AmlecHouse @Optus @Optus literally nothing has been done about this all day and the technical support team was useless
-
Shema Varghese (@ShemaVt) reported
@Optus I have been contemplating writing a formal complaint to the OPTUS CUSTOMER COMPLAINTS team till date thinking that the gazillion customer service team members that I spoke to and that I texted via the Optus app would ACTUALLY be able to help settle and find this issue.
-
Adrian Nolan (@adriancnolan) reported
@Optus Im the account holder. Optus store inform me that no 1 had the authority to override the system. Unbelievable! We have solved the issue without Optus help by purchasing a new phone outright from Apple Im very disappointed that all staff at Optus Hornsby were unable to solve this
-
Zane Trow (@ZaneTrow) reported
@Optus so...your web site is down..yes? appears unreachable from a varriety of devices and browsers...
-
Brian Beattie (@wineguybkk) reported
Changing phone providers in Australia is a freakin’ nightmare, but Bye Bye @optus. Simply appalling customer service.