Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 95
Sydney, NSW 76
Melbourne, VIC 63
Perth, WA 20
Adelaide, SA 15
Hobart, TAS 6
Townsville, QLD 3
Bairnsdale, VIC 2
Wollongong, NSW 2
Sippy Downs, QLD 2
Canberra, ACT 2
Wodonga, VIC 1
Port Stephens, NSW 1
Gold Coast, QLD 1
Narangba, QLD 1
Kununurra, WA 1
Toowoomba, QLD 1
Tamborine Mountain, QLD 1
Lismore, NSW 1
Atherton, QLD 1
Warrnambool, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • GamerGranny1 Gamer Granny (@GamerGranny1) reported

    Hi @Optus, a customer here. How do dare you tell your millions of consumers to be "diligent". We pay you to be diligent with our private info. We are not experts in this field, you're supposed to be.

  • 59cas Carolinel (@59cas) reported

    @Optus @adeolim I’m an optus customer and have not been contacted. I heard about this on the news. Not good enough.

  • luciedigitalni lucie digitální (@luciedigitalni) reported

    @optus how's your direct customer notification coming along? You've got both my mobile number and email address...

  • KerriD05 Kerri D 🇦🇺⚪⚫ (@KerriD05) reported

    Being a long time customer of @Optus am very disappointed I have received no email or message regarding the breach and hacking. Thank you media for the alert #Optus #optusfail

  • ravirockks Ravi Nayyar (@ravirockks) reported

    My take on the potential Optus data breach: I’m thrilled that a critical infrastructure asset operator only potentially suffered a PII breach, not a disruptive event (whether malicious/non-malicious*). And shut it down + let the authorities know.

  • Margare59705941 Marg 🇭🇲🌸 (@Margare59705941) reported

    @BenFordhamLive @trevorlong I'm with Optus. Cyber attack was on 21st. They notified media late yesterday & won't be sending emails or MSM to customers unless the customer's details are compromised. This is another reason to resist the global push for a Digital ID system. Scary!😨

  • chdyctt KB 🐈 (@chdyctt) reported

    @Optus Thank you, I shall read it, but it doesn't help with future identity theft, credit rating impact or possible issues for customers requiring security clearance for employment.

  • IanSamuels3 Ian Samuels. Albo's lefties!🌈 (@IanSamuels3) reported

    @AusBravo @RavenZech2 @Optus Exactly. At least with Telstra. You know they'll try & fix it. This has happened to many times with Optus!

  • AusBravo DP - Mike Bravo (@AusBravo) reported

    @RavenZech2 They don't. This lays squarely at the feet of @Optus Sarah Henderson has absolutely no idea how the backbone of a network functions / operates. Spreading misinformation is all she's doing n trying to take some heat off her friend being investigated for corruption aka Gladbags.

  • HelloSammyG HelloSammyG (@HelloSammyG) reported

    @Optus @IsaacsonMarie Hi the press release doesn’t state when affected customers will be notified. Can we assume impacted customers have been notified now ? I have had nothing but problems with optus over the last few months from NBN to mobile outages and now this . It’s time to move! #cyaoptus

  • axoplasmicgap Axoplasmic Gap (@axoplasmicgap) reported

    @lavosaurus Damn. Was gloating that I don’t have any services with Optus, and you’ve just reminded me I have Optus sport.

  • RossFloate Ross Floate (@RossFloate) reported

    The Optus response as reported on the ABC is incredible. “We lost enough of your data for bank accounts to be opened in your name, so you might wanna look out for that if you think that would be a bad thing”.

  • ravirockks Ravi Nayyar (@ravirockks) reported

    My take on the potential Optus data breach: I’m thrilled that a critical infrastructure asset operator only potentially suffered a PII breach, not a disruptive event (whether malicious/non-malicious*). And shut it down + let the authorities know.

  • aussiemoose I Stand With Ukraine 🇺🇦 ❤️🏳️‍🌈 👬🇦🇺 (@aussiemoose) reported

    So, this whole Optus data breach is just great - as a past customer, all my details, bar payment stuff, are out there so here goes trying to make sure nothing is done to me identity theft-wise - what fun 🙄

  • TopGWinner TopG Warrior (@TopGWinner) reported

    @JacksonHHax @Optus More tragic are people who slowly support digital ID and cashless society - Own Nothing And Be Happy or Own Nothing and Give Everything to Hackers.

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