Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

Less
More

optus Hero Image

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 26
Sydney, NSW 25
Brisbane, QLD 14
Adelaide, SA 11
Perth, WA 10
Gold Coast, QLD 2
Stanmore, QLD 1
Inglewood, VIC 1
Canberra, ACT 1
Kurrara, NSW 1
Moree, NSW 1
Central Coast, NSW 1
Cairns, QLD 1
Sunday Creek, VIC 1
Fingal Bay, NSW 1
Bridgetown, WA 1
Hawker, SA 1
Albany, WA 1
Bentley, WA 1
Warrnambool, VIC 1
Hobart, TAS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • BerghRebecca Rebecca Bergh (@BerghRebecca) reported

    @Optus Can someone from Optus PLEASE contact us our service is constantly woeful. We are constantly using data because the wifi is SO slow. 0418185815

  • lachlanconnor dorithoe (@lachlanconnor) reported

    @Optus Once again, if you read further back it’s an ongoing issue. Throughout the CBD and my train ride home - not one select location.

  • Optus Optus (@Optus) reported

    @garfydaya Hey Kelly, that is certainly strange! It could be a SIM or phone problem. The first step would be getting a free SIM replacement from a local Optus store. If you're still having issues, then it may be the phone at fault. PM us if you're still needing a hand. George

  • linuxpirategeek Chris McGimpsey-Jones (@linuxpirategeek) reported

    @Optus Anybody at Optus care to argue to the contrary that the network is in a permanent state of "Maintenance"? I'm guessing no. My experience and rolling screenshots offer the true picture.

  • garfydaya Kelly 🕷📚 (@garfydaya) reported

    @Optus send help. My phone keeps telling me there's no SIM card inserted and becomes a useless hunk of junk that I have to restart to get any signal again. Phone problem or SIM problem?

  • fifthgen70 Amanda (@fifthgen70) reported

    @Optus Next time I will send a DM but I have to say that we never had any issues with broadband wireless previously so it just seems like the NBN has failed us in this instance

  • PhantomBruv PhantomBruv (@PhantomBruv) reported

    @Optus @networkoutage I've been having issues with my NBN connection since the 20th of November. I've had two technician visits and nothing has been fixed. The technician has outlined a fault on the NBN side. (PNRI) Ref: INC00014493942. Nobody can give me a timeframe for a fix.

  • JonasXyrille Xyrille Jonas (@JonasXyrille) reported

    Hey @Optus what’s the deal with the outage in 2198? Barely able to load a page since Saturday night

  • anthonypjhunt Anthony Hunt (@anthonypjhunt) reported

    @kbrspace As CEO of Optus, are you aware that your entire customer base of iPhone users are unable to use Visual Voicemail - a standard iPhone feature for 10+ years that is offered by ALL your competitors? Just wondering if it’s ever come up in a meeting @optus .....

  • Rafay_Faisal Rafay (@Rafay_Faisal) reported

    @Optus far out, never say ‘YesOptus’. It’s been over a week with internet issues, still no response. Can’t get through Optus tech services via phone

  • amyjbergman amy bergman (@amyjbergman) reported

    @Optus I'm trying to call 133 937 but it won't connect, pls help me get in touch

  • linuxpirategeek Chris McGimpsey-Jones (@linuxpirategeek) reported

    .@Optus must have hamsters running the network again this morning... Somebody please tell those hamsters to run faster.

  • Angryhln ^ (@Angryhln) reported

    @Optus can you check your dm please, I'm having problem with the website and the app

  • gEOVZorKENAxZTR bhawkdown (@gEOVZorKENAxZTR) reported

    @Optus Bullshit company sell garbage device from evil brand

  • egallagherr EG (@egallagherr) reported

    @kingfolinho I got given the optus box and only thought it was free on there and the box ******* sucks but I logged on my phone and my chrome and still all works was buzzing

Map Check Current Status