Optus Outage Map

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • David Fosdike (@dqfozzie) reported

    @optus Can someone in business support please DM me about ongoing problems with my accounts. Your call centres are pleasant enough. They just don't seem able to fix anything and if I charged for the time I wait at the rate I charge my clients I could retire on it.

  • Jeltje (@JelJansen) reported

    Optus outage - again !!! #Optus #outage

  • David Barrett (@david_barrett1) reported

    @Aussie_BB wish I’d tried you rather than the ********* service I’m getting from @Optus. How do I get away from this crap

  • David Barrett (@david_barrett1) reported

    On shop phone in @Optus dealing w’ new billing system dept who r trying to put me thru 2the old billing system dept, I kid you not. Girl in shop just said let me know if they hang up on you, they sometimes do that for no reason. Reason is love, they’re faceless & couldn’t give a

  • Andrew McLaughlin (@andrewmagoo19) reported

    @Optus Have had #nbn hooked up for a couple of months now, without checking actual speeds anecdotally things appear to be taking twice as long to download compared to ADSL2. Plus, I have to reboot the modem 2-3 times daily, and I currently have no internet at all. Help!

  • Ken (@MrKenDenis) reported

    Hey @Optus you might want to check your service at flinders street station Melbourne. There hardly any data connection.

  • TEAM AMT (@RamblingAMT) reported

    @Optus So I spent three hours last night on phone and chat trying to get a relocation issue solved. You've shut down the email address I've had for 15+ years and you still can't explain to me how I can keep it when I intend to stay with Optus after I move. Questioning my loyalty.

  • Søny (@tenjioo) reported

    Been 5 days already and @Optus still haven’t activated my NBN service yet. Absolutely poor customer service..... don’t be too excited for NBN if you’re with @Optus 🙄

  • Jodie Ihle (@jihle73) reported

    @Optus after 3 hours on the phone yesterday and two promises that my issue would be resolved and a text message saying it was resolved you can imagine my shock this morning to find that it is still not fixed

  • samuel abbs (@abbs_man) reported

    @110808J Lol that’s gold. If it’s Telstra for example , I’ll just blob on about Optus they get pissed of and hang up.

  • Optus (@Optus) reported

    @Michael_AEL_LFC Glad to see they were able to send out an Optus Internet Assistance kit to you. Please let us know if you need a hand with anything else, Michael. We are here to help. Wes

  • Optus (@Optus) reported

    @bjbrandon40 The positions of the mobile tower would be different to Telstra's and the amount of customers connected to the Optus towers will impact the service. Keep in mind, other providers that are powered by our network will also be using the same tower (e.g. Amaysim). Wes

  • Gavin (@Gavin66719056) reported

    @Optus you have 24hrs to uncensor the internet. **** you.

  • TEAM AMT (@RamblingAMT) reported

    Dear @Optus I have been a customer for nigh on 20 years. I have spent 3 hours tonight trying to get an issue related to relocation sorted - one chat session and 3 different Optus staff on the phone later and I am still no closer to resolution. I have spent the last three hours

  • Aussie Jess (@RunHikeFly) reported

    @Optus not only did YOU remove the CC details for some unknown reason, you then cut our service. the same account for 20yrs. You're F@#$ed. I asked your incompetent billing guy to organize for an appropriate person to contact me regarding the 6 months of nightmares we've had.

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