Optus

Optus Outage Map



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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Optus Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • Smith (@no_ordinaryjo) reported

    @Optus For the record you bill me erroneously - deny access to the bills and then are uncontactable to dispute. #Optus @Optus everybody - shocking service.

  • EddieCurrent (@AuspolRefugee) reported

    @healthyfitmom64 Hi, I'd forgotten that 'issue' with optus but there's been lots of them..I made the mistake of buying a phone on a plan, its almost expired, can't wait, I'll be saving $50 a month and hopefully no more being hounded by their 'partners' contacting me uninvited too

  • Julian Cox (@ozjuliancox) reported

    @redruby17 @Telstra @iiNet I have Optus NBN with backup (it's been just fine), and I have generally had good service from Optus for many years. I tolerate Telstra at our farm, but their service has always been terrible.

  • Andrew Thoseby (@1stExecutive) reported

    Just discovered that @Optus can charge me for a WIFI call and allocate it as an international phone (voice) call - seems completely random and makes me wonder why we are paying our bill for data. Surely we are eithe on the phone network OR we are on the internet. #cakeandeatitoo

  • Cdbrown (@BrowntownBrew) reported

    @NickRossTech @NBN_Australia Not sure how they can help seeing as the issue is Optus 4g and not NBN related

  • bloated (@ricepuddding) reported

    Trying to get optus customer service is so hard

  • TBirdWiradyuriyinaa (@TBird75689468) reported

    @Optus I don't know what it takes to contact you mob about a billing error but I'm getting pretty over it. I use your NBN service so I no longer use or need the mobile broadband. Stop harrassing me to pay it! 0412521458 I've used every contact service you have to no avail!

  • Le Dragon Sportif (@Toddy2102) reported

    @BenPugsley There’s something else going on, that isn’t normal. Both modem and NBN box should reset and startup irrespective of each other. We’re on Optus NBN and after power outages both units startup without fail and without intervention.

  • Bill Fawcett (@wifa01) reported

    @Optus you probably should pay @VodafoneAU/@TPG_Telecom a commission for all the people they send to you due to their failure to provide customer service. Just saying.

  • Dr Jos 🇦🇺🇫🇷🇱🇧 (@redruby17) reported

    @spud01au @Telstra @iiNet The issue is the HFC connection- iiNet is just the unfortunate intermediary. I need to find an ISP that has a back up 4g. Optus is another option

  • Jonah (@JonahVinylist) reported

    Pathetic. I fled a bushfire yesterday and that experience was more preferable than dealing with @optus customer and technical service

  • Jonah (@JonahVinylist) reported

    Wow @optus have really outdone themselves with their technical support. 3 HOURS on their live tech support chat because of no internet and we get the question “when you connected was there internet?” Passing us onto a 4 technician now. At least they are using our actual name now!

  • Dave Hall (@skwashd) reported

    @Optus I'm not an Optus customer and the ad doesn't encourage me to become one. How does it present the value your service delivers?

  • jo@home (@myview921) reported

    @exetel Can anyone (anywhere) help us understand how both my husband and my separate Exetel accounts have gone to ‘no service’ or ‘SOS only’ SIMULTANEOUSLY both ALWAYS paid on time and no reported outagages in this area according to Exetel and Optus techs. Twice in 14 days.

  • Jon Mac (@JonMac12345) reported

    OMG - dealing with Optus is an absolute nightmare! My internet address is so vital to me, but I think that I have to free myself from this rabble. Anyone recommend a great internet service provider?


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