Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 85 |
| Melbourne, VIC | 51 |
| Brisbane, QLD | 38 |
| Perth, WA | 18 |
| Adelaide, SA | 14 |
| Geelong, VIC | 2 |
| Oxford Park, QLD | 1 |
| Wollongong, NSW | 1 |
| Hobart, TAS | 1 |
| Central Coast, NSW | 1 |
| Port Macquarie, NSW | 1 |
| Townsville, QLD | 1 |
| Mount Gambier, SA | 1 |
| Castlemaine, VIC | 1 |
| Albury, NSW | 1 |
| Bendigo, VIC | 1 |
| Canberra, ACT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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SuperCoach Shark
(@SupercoachShark) reported
Would it be completely ridiculous to expect 4g mobile service in a suburb 5ks from Brisbane CBD @Optus ?
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Joel Murray
(@them_friend) reported
@mattRan Sad that after a decade, Optus still doing the same stuff. I took them to the telecommunications ombudsperson and the issue was very quickly resolved by the collection agency who apologised profusely.
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Lachlan becker
(@Lachlanbecker2) reported
@Optus internet outage in Glebe NSW. it’s been nearly 2 weeks with no internet, any idea on when this will be fixed?
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OG_KILLA
(@killa_ttv) reported
@Optus Yoooooo fix ur trash routing.....Last week has been nothing but ping issues and un stable net...
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LadyFontina
(@LadyFontina) reported
.@Optus I've been trying to get help for over an hour. I live overseas, was trying to connect to live chat to no avail. Decided to call but call centre is now closed. I can't access my account, so can't message on app. Options you give are paltry and annoying.
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EnoughsEnough ☢️💡
(@EEnuph) reported
After 6 days of my Optus mobile data & phone service running on 1/2 of one cylinder I gave them the boot and transferred over to Telstra. Wow, 5G is so much faster!
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Nick Brenner
(@docofilms) reported
Signed up to @Optus for my kid who was 15 and now she’s 21 and I’m trying to get the account in her name. Tomorrow will be the third time I’ve been on the phone to @Optus to sort it out and already close to 90mins speaking to your call centre but you still can’t resolve it. Help
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Chris Mayer
(@chrismayer) reported
One time MFA codes that expire in 10 minutes but arrive 3 hours late aren’t particularly helpful @Optus! How do companies fail at such solved problems so often?
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lucie digitální
(@luciedigitalni) reported
Oh @optus your poorly specc'd 2FA rollout has just cost you a long time customer. The fact that your support staff have a loose relationship with the truth also isn't helping
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Dr Buzzo
(@BuzzoDr) reported
@Optus I tried to contact you about it, told you I had no service. Optus, we will help when you've completed the ID process, where they send you a text with a code. I HAVE NO SERVICE. No reply. Optus is from the latin for "take the money and treat them like dirt".
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matty 🏳️🌈🇦🇺 (stand w/ 🇺🇦)
(@mattRan) reported
More expensive? Yes. Do I still have any valid reason to trust Optus again? Utterly no ******* chance. Still have an open complaint with Optus for the unresolved and illegal BS? You ******* betcha.
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ً
(@wilzxzxzx) reported
@Telstra i’m going to optus **** this
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cumdogszn
(@FalconE84673670) reported
@Telstra @Xbox Thanks, Telstra clear of Optus too, cuz they help me out xx
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Peter Bent
(@PeterBent565) reported
@jdibs12 @FootyonNine @Channel9 Go to MCG, Adelaide Oval or Optus and you'll see the same thing, so don't kid yourself Sydney is different. Eddie Betts banana incident was AO, Goodes at MCG. Do you always have double standards?
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matty 🏳️🌈🇦🇺 (stand w/ 🇺🇦)
(@mattRan) reported
Even the Optus store were rude and unhelpful, the lady at the Telstra store resolved the problem and completed the number port/transfer in like under 5 minutes.
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