Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:


SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • Carlton (@_Carlton___) reported

    Optus admits that appointing Gladys Berejiklian’s boyfriend as data security manager was a bad idea.

  • 3071 (@Techno3071) reported

    @9NewsAUS Someone used my details to buy iphones from optus and open an account in my name a year or 2 ago. Went to buy a house, bad credit rating for bills in my name I had no idea existed. I don't think @Optus is a new thing.

  • Scotty Allen (@thescottyallen) reported

    Considering that customer support from @Optus was complete trash before the #OptusHack I can only imagine how hard it would be to get any actual help now….

  • Regina Baines (@rockmount5) reported

    Can you please respond to the affected members of the state regarding the Optus hacking debacle. People need reassurance that you will support us in Qld to change licence numbers quickly and easily to mitigate being defrauded in a situation not of our doing. @AnnastaciaMP @TMRQld

  • Peleus (@0x42424242) reported

    @civilized____ We’ll never know. Optus paid, 3rd party purchased with non disclosure arrangement, the pressure got too much, lots of possibilities.

  • KPM (@kpmsubs) reported

    @ClareONeilMP Minister, I was canceling my Optus account today & there was resistance from the loyalty team. I was asked to cancel in early Oct, the reason being that the individual staff cancellation score is getting too high and therefore affects their wage. This is how Optus treats staff.

  • The Bots (@ScottsBotsAus) reported

    @6NewsAU @Leo_Puglisi6 Sounds to me like Optus paid up with a caveat that the hacker needed to: 1. Deny Optus ever paid. 2. Delete the data. 3. Apologise and say hacking is bad.

  • Capital (@Brisbane4000) reported

    @Qldaah Questons to ease Optus customers: Data deleted? Ransom paid? Paul O'Sullivan CEO again? IT security overhaul plan? New customer data policy?

  • Caz (@AltoCarol) reported

    @boards_john I've NEVER had to give my passport number to any firm simply offering a service, only for government agencies. So glad I avoided Optus! #OptusDataBreach

  • Marmari (@marmar8935) reported

    @optus can you be quick and updates the customers who is among those unfortunate 10200 people whose details are already stolen and revealed? You really need to take action immediately. @AusFedPolice would you please do something and help us? #OptusHack

  • Econocat (@AusEconPol) reported

    @1petermartin Why on earth would Optus even have Medicare nos?! Basic ID (not a passport, it’s only a phone service FFS, not a bank account!) and payment details, and the former should not be stored!

  • Nikki (@NiKKi_E13) reported

    @Nick56412479 I’m disappointed to hear this. Optus helped me through a period of homelessness and I’ve always been so thankful for the service they’ve provided us. I almost signed up for a new phone the day before I heard of this breach.

  • Arls (@arls68) reported

    @EthanBowmannn @Jeremy_Kirk Looks like they won’t have to pay anything. Damage to Optus and those whose data was released is done but they no longer want a ransom

  • Phillip Leeds (@prleeds) reported

    @RonniSalt @Optus We had a real case study in my old organisation when our “executive team” mishandled a serious issue very badly. Our Minister was ropable and the Chief Executive ultimately lost his job over it.

  • 🍋🐝Lemon of Death and Destruction (@MsAzraelAbaddon) reported

    @Telstra Optus hasn't got any of my documents stored so I'll stay with that plan even tho it's bad value only 20gb data for 65 dollars, I don't want to give my Id to anyone in light of what's happening

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