Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 34
Melbourne, VIC 22
Adelaide, SA 17
Brisbane, QLD 17
Perth, WA 10
Geelong, VIC 2
Hobart, TAS 1
Wollongong, NSW 1
Bendigo, VIC 1
Tanunda, SA 1
Townsville, QLD 1
Renmark, SA 1
Lismore, NSW 1
Newcastle, NSW 1
Canberra, ACT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Waraba65 Peter Shine (@Waraba65) reported

    @tchbastard My Optus just went down

  • SammyPetrevski sammy petrevski (@SammyPetrevski) reported

    @Optus Worst service in the world in a highly developed suburb and 0-1 bar of service absolutely terrible been a optus customer for over 20 years what will you do about this

  • arthacket Art Hackett (@arthacket) reported

    @tchbastard As they're all vile, why even bother with Optus? Their "service" seems worse now than when I was with them 26 years ago, eg:3-5Mb down/Optus-AusPost, 355MB down/Telstra, now, same location 1.5km from a major regional town centre. Same rubbish for Vodaphone. Telstra,Aldi or Boost

  • she77e Michelle and George (@she77e) reported

    @Neopseudo @KdH37636844 @Optus bad move, u just lost my business

  • 02_Val_02POL Val (@02_Val_02POL) reported

    @57310k0n705 @Bruce_GC @Optus I can't say the same, every product from Samsung I've had issues with is from my own fault, like a cracked camera glass or cracked screen from drops.

  • Laine67492718 Laine (@Laine67492718) reported

    @friendlyjordies @kbrspace Hire Gladys as a drawcard to get greater market share? Is that the strategy they are backing to work? Wish I was with Optus so I could cancel and go to Telstra.

  • 16YearsRED Aditya Patil (@16YearsRED) reported

    @Optus the moment I thought it can't get any worse your customer support team happened. Trying to reach your tech support about the NBN issues. When called upon either they talk about how we can provide you with the new service or keep connecting me to one to another.

  • ToddKuhn325 Todd Kuhn (@ToddKuhn325) reported

    @jaxCyp @Optus You cant be serious its literally samsung the ones taking it out they said it was to help stop landfill problems

  • Uberstooks Amber | Uber The Yurr (@Uberstooks) reported

    @Optus Hi Tina, thanks for the offer but I’ve been dealing with 2 people all week, one who deemed I didn’t need a replacement modem, and without telling me they cancelled the order. Then want to charge me $119 for a new one. A complaint has been lodged, & I’m moving ISP’s.

  • samemniktom Anne Smith (@samemniktom) reported

    Optus seem to be crap at reading the room

  • ChrisB43645045 Chris B (@ChrisB43645045) reported

    @Qldaah It will be morally and ethically wrong to continue being your customer. #Optus

  • ZekeFloyd Zeke Floyd (@ZekeFloyd) reported

    @friendlyjordies @kbrspace It's such a cynical hire by Optus, lots of competition right now to try and get government projects for telecommunications, which they are probably hoping her connections will help with.

  • jeniport jeni port (@jeniport) reported

    @abcnews Now, every time you have trouble with your Optus phone, it’ll be under Darryl Maguire’s tractor.

  • stirlospace 𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌𝚎 @𝚠𝚘𝚛𝚍𝚙𝚛𝚎𝚜𝚜.𝗰𝗼𝗺 (@stirlospace) reported

    @stephengentle @Anthony_Klan @Optus Yup have been paying a bit more for Telstra since Optus couldn’t run 2/3G or provide internet service ~~ ABB for home and mobile is fine but $$$ ; Optus is a complete joke Now potentially criminal/complicit?! No Way nope

  • Paddybo00589744 Monkeyboy101 (@Paddybo00589744) reported

    so @Optus has no problem hiring a person who has stepped down in disgrace and is subject to ongoing ICAC investigation. Says a lot about the ethics of corporate Australia and @Optus in particular.

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