Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 32 |
| Melbourne, VIC | 22 |
| Brisbane, QLD | 21 |
| Perth, WA | 5 |
| Canberra, ACT | 1 |
| Townsville, QLD | 1 |
| Adelaide, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Chung Hui
(@_ChungHui) reported
@Optus given the high possibility of ID theft will you reimburse customers for the cost of having new passports and drivers licenses issued? Telling us you’re working with the AFP doesn’t help your customers if bad actors use the information you’ve lost to commit identity theft.
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Kate Ellis
(@elliskate8722) reported
@Optus has transposed my number in their back systems making it impossible for me to receive my OTP. their suggestion? Travel kilometres out of my way to a store to fix a simple back office mistake. The number it should be is literally on my bill. #whatajoke
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james
(@jameshawkings36) reported
@AussieJim11 @_davidlimbrick @pedroswift66 Yeah it's pretty obvious it is needed to be kept. Eg if the police contact optus for info on who owns a phone number that is committing a crime and optus can only tell them John Smith does, it doesn't help them at all.
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Taraariana
(@Taraariana4) reported
@Optus And you have the ***** to say that your service is still safe to use because no WiFi passwords were accessed?! Every other bit of personal info they have but thank christ the Optus WiFi is safe.
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Clarkie. Whatever.
(@clarkes) reported
@craff2008 @Optus My Web based login does. Although if you use the app, no. No need because it's already verified on your device.
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🌸 Nicole 🌸
(@Nicole41250114) reported
@Phil69695598 @_davidlimbrick @Waterme59781068 Especially when you are no longer a customer of Optus.
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bret coleman
(@bretkohl) reported
@MultiplyBlessed @liamsutton32 @lavosaurus Irrespective of the relevant law pertinent to Optus - ACMA/AML or Privacy Act, it’s an incorrect interpretation that verification data must be retained. The Know Your Customer part of the AML act says an entity must have a risk based verification process…
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Sandra Pataud
(@PataudSandra) reported
@patrickkeneally Never had a problem with Optus in 16 years up to now. Telstra on the other hand are (fill in deprecatory adjective that won't trigger Twitter's algorithm here).
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citizen xx (au)
(@Urchin_LMS) reported
@MarcusMMcIntyre @Optus Have a thought for the people who are in contract & have to pay $$$$ to move Not everyone can afford to change 🤬 Or have no bleeding signal from any other provider where they live/work Personally I will be leaving, but will need to put a signal booster in 😡🤬 💶 🥺
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Joseph O'Donoghue
(@josephodonoghue) reported
As an #Optus customer, I’m still yet to receive a single communication about the state of my data. Yesterday though, I received two overseas message requests on WhatsApp from people I don’t know. #WTAF
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The Real Me
(@TheRealMeAlso) reported
@Kate3015 I'm surprised that Optus have not mentioned the complete dropouts of the network, on that day. I can only speak for myself but I had zero signal for hours, at least twice on that day. Coincidence? Let me know if it happened to you.
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Sickoslater
(@sickoslater) reported
@Optus **** YOU PIECES OF ****!!!!!!
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Mark La Cava 🇱🇻 🇮🇹🇦🇺
(@mark_la_cava) reported
@GavinWakeupint1 @Optus ALDImobile are good and use Telstra’s network.
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Jared
(@Home_Jared) reported
@TMRQld hi there Regarding the latests @Optus hack, can you get a new driver’s license number issued? Cancel the old number, get a new one.
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Terrifying Porridge
(@CastIronBalcony) reported
@samr6003 @daninetherclift @drnaomi Optus is supposed to offer to pay for this service. Haven't heard of them coming through with that though
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