Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 163
Melbourne, VIC 153
Brisbane, QLD 71
Perth, WA 41
Adelaide, SA 40
Townsville, QLD 4
Canberra, ACT 4
Gold Coast, QLD 4
Bendigo, VIC 3
Central Coast, NSW 2
Geelong, VIC 2
Riddell, VIC 2
Port Macquarie, NSW 1
Mount Gambier, SA 1
Castlemaine, VIC 1
Albury, NSW 1
Forbes, NSW 1
Launceston, TAS 1
Wollongong, NSW 1
Sunshine Coast, QLD 1
Robertson, NSW 1
Renwick, NSW 1
Peterborough, SA 1
Newcastle, NSW 1
Burra, SA 1
Holmesville, NSW 1
Long Forest, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • katesymo Kate Symons (@katesymo) reported

    @SilverTopHurls It's not as bad on ground level at Optus as it was at Subiaco at least! I had Level 2 (3 technically) in the BankWest Club on the wing Scoreboards should be on the wing like Marvel at the G not behind the goals at every ground

  • TinasheFay Tilla (@TinasheFay) reported

    Someone need to shake up the @optus and @Telstra. Poor management, inability to provide quality services. At the price Australians pay for the services. @elonmusk you can make a fortune in Australia by bringing in your own telco to compete with these two networks.

  • vaughan_k Ken. (@vaughan_k) reported

    @Telstra @victornorthhead @Optus It's disappointing to see the same template responses which doesn't and hasn't fixed up the poor #CustomerService that has been happening for years

  • ReusSimon Simon Reus (@ReusSimon) reported

    Hard enough watching football on Optus Sport at the best of times with its **** picture quality, let alone with whatever the hell that England kit is.

  • bazmorgan_ Baz (@bazmorgan_) reported

    gs @Optus you’ve lost a customer ******* horrible service

  • vaughan_k Ken. (@vaughan_k) reported

    @Telstra @victornorthhead @Optus Too little too late the person I am helping with the voicemail has ported out to another provider and it is not Optus as their #CustomerService is just as bad.

  • SushantRathor Sushant Rathor (@SushantRathor) reported

    @Optus Issue is fixed, thanks

  • vaughan_k Ken. (@vaughan_k) reported

    @Telstra @victornorthhead @Optus Once again conflicting information as the website says you have to fill out a form to turn off voicemail. But of course the stores can help with issues on the app even those they usually tell you to contact the call centre.

  • vaughan_k Ken. (@vaughan_k) reported

    @Telstra @victornorthhead @Optus Ah but nothing has changed in year's as Telstra, Optus etc still have poor performance and poor #CustomerService. Customer's are looking for improvement in customer service not the same template responses

  • mpearce_perth Mark Pearce (@mpearce_perth) reported

    @KatrinaMCollier @Optus Oh dear. How long’s that taken? I know I bag Aussie companies for their lack of customer care, but this has sunk lower than the bowels of abject misery. I don’t know how they’re still operating.

  • macymasie ☀️ (@macymasie) reported

    istfg if this is that damn optus train again, !!/&-&2im throwing HANDS

  • victornorthhead Victor Northhead (@victornorthhead) reported

    Wondering if porting to @Optus was a bad idea. @Telstra can you help?

  • vaughan_k Ken. (@vaughan_k) reported

    @Telstra @victornorthhead @Optus Very poor performance all I wanted was to talk to a human and basically after many goes got to someone who had no idea and didn't want to help.

  • vvraite leem (@vvraite) reported

    do any of my optus oomfs find that their signal drops out in the cbd + inner north frequently or is it just me

  • mpearce_perth Mark Pearce (@mpearce_perth) reported

    Finally, (🤞🏻) after almost 10 months, 26 people, 4 case managers, 67 pieces of communication, & a TIO complaint, @Optus has resolved an error on their end. I’m going to write a story soon, so people know how bad this company is. Who said Australian customer service was dead?

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