Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:


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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 866
Sydney, NSW 775
Brisbane, QLD 407
Adelaide, SA 210
Perth, WA 156
Canberra, ACT 40
Hobart, TAS 21
Newcastle, NSW 15
Geelong, VIC 12
Gold Coast, QLD 12
Maitland, NSW 9
Cairns, QLD 8
Central Coast, NSW 6
Orange, NSW 5
Ballarat, VIC 5
Launceston, TAS 5
Sunshine Coast, QLD 5
Bendigo, VIC 5
Townsville, QLD 5
Bundaberg, QLD 4
Urbenville, NSW 4
Port Macquarie, NSW 3
Rockhampton, QLD 3
Bunbury, WA 3
Charles Sturt University, NSW 3
Coffs Harbour, NSW 3
Cessnock, NSW 3
Long Forest, VIC 3
Caulfield South, VIC 3
Welcome Creek, QLD 3

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • PostingGeneral real halo lore facts (@PostingGeneral) reported

    Optus 4G pull down 1-3 mbit in some areas and .5 in others. Optus 5G non existent. Friend on Telstra can get 20 mbit on 5G in some parts and 3G in others. Apartment wifi gets around 10 mbit in some places but 1 mbit at the TV so can’t stream anything on it lol.

  • suepontinoptus1 suepontin@optusnet.com.au (@suepontinoptus1) reported

    @Xrpinvestor2 @AstridAlderleaf I need to know who this persons suepontin@optus1 is that is putting things on Instagram using mtuname and how do I stop it? Who is this person?? I don’t have anything to do with Optus. Please help if you can. Thankyou

  • moridesuu_ M o r i 🐏🔮 Sheep Vtuber | comms open (@moridesuu_) reported

    pls im shaking in my australian boots after the optus breach… im with a dif company but all my info and bank stuff being leaked sounds like a worst nightmare

  • Makedonon_God Christian Loren (@Makedonon_God) reported

    @Optus @RunnerSA18 I haven’t been a customer of Optus for more than 3 years. What the hell are you doing still having my details on your servers. You are obviously hungry for personal data. My data in particular should have been deleted from your severs. Why are you keeping non-customer data?

  • dalienx Dalienx 🇦🇺🏴‍☠️ (@dalienx) reported

    @RebelNews_AU if we had a digital ID system before the optus hack, then our digital ID's would be in the hands of the hackers, making a bad situation far worse.

  • STEVEFI14205588 STEVE FISCHER (@STEVEFI14205588) reported from Adelaide, State of South Australia

    @sammyjcomedian Sammy was still smiling. Sadly this is close to the truth it's not at all absurd. Yet we pay so little for those who serve us. They cop the crap from poor management decisions. Hey @Optus have you not heard of reputational damage?

  • bmkpolar Brendan (@bmkpolar) reported

    @Jonatho43827873 @PoliBard I call bullshit. I think Optus quickly paid the ransom and kept it on the down low. Anything after is just noise. How they going to really catch something through the dark web?

  • ChiefDisrupter Annie E 🚀Investing in social impact (@ChiefDisrupter) reported

    @redruby17 @Optus I haven’t received anything apart from general info and I’m a customer

  • drew_keychange Drew 💉🍷💉🥃💉 🏍💉🎸🪄🏏 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@drew_keychange) reported

    @PeterKlages NBN only offer satellite service where we are, near Dorrigo NSW. Average annual rainfall 2 metres, this YTD 2.6 mts, fog days 365 (kidding). Luckily we pick up a 4G Optus signal from 17 kms away, squeezing through the hills and gullies.

  • mdstanton Mike Stanton (@mdstanton) reported

    It is not a solution to a mass data breach to increase the sharing of personal data from the public to private sectors without the consent of the owners of that data. #optus

  • TRXmemories Latecomer (@TRXmemories) reported

    Optus to give customer data to the banks without having to hack it.

  • greysfan ❤️🤍Guy❤️🤍 (@greysfan) reported

    And all i wanna say is **** @optus. All my accounts with you have now been terminated and never again. The way you dealt with this is bullshit and the fact is, this NEVER should have happened in the first place. #OptusHack #OptusDataBreach #OptusBreach

  • samr6003 SamR 🌸 (@samr6003) reported

    @VultureCapital1 I don’t want to but I’m not sure that it’s helpful to not pay it. I’ve arranged to port our NBN business service and I’ve changed to prepaid plans with Aldi Mobile and cancelled my and my husband’s mobile services with @Optus. I think this is the best option to express my anger.

  • angieb49 Angie Briggs (@angieb49) reported

    @ReddieNews @YouTube Greed!! Disgusting, those Optus customer already have had enough to deal with.

  • bardzilla_ bardzoOoOlla 👻 (@bardzilla_) reported

    Is Optus providing a way for customers to easily identify if they were part of the breach? I was a customer about 15 years ago, how far back are we talking?

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