Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Sydney, NSW | 53 |
Melbourne, VIC | 26 |
Brisbane, QLD | 23 |
Adelaide, SA | 20 |
Perth, WA | 12 |
Lismore, NSW | 2 |
Canberra, ACT | 2 |
Townsville, QLD | 1 |
Renmark, SA | 1 |
Geelong, VIC | 1 |
Newcastle, NSW | 1 |
Mackay, QLD | 1 |
Narangba, QLD | 1 |
Ballarat, VIC | 1 |
Kurrara, NSW | 1 |
Horsham, VIC | 1 |
Hobart, TAS | 1 |
Vasse, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
Subutai Scipio (@ScipioSubutai) reported
@optus_help @foxgobrr @Optus I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
-
Subutai Scipio (@ScipioSubutai) reported
@optus_help @RichardLVaughan @Optus I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
-
Subutai Scipio (@ScipioSubutai) reported
@optus_help @JamieDoer I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
-
Subutai Scipio (@ScipioSubutai) reported
@optus_help I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
-
/. Gwynne (@gwynne007) reported
@alfi589 @gavin_laing Why? Presuming there’s an element of customer transfer from Optus baked into the deal (promo offers etc) they’ll do it easily. Not to mention the far more attractive proposition of one-stop shop for EPL and UCL. If they add 500k customers that’s $210m in annual revenue.
-
Adam Strong (@1320_Race_Fan) reported
@TicsVitsJacThic Worst we had was one of my wives super funds (had 2 not rolled over yet) wanted the original marriage certificate sent to them in the post, wouldn't accept a certified copy where pretty much everyone else did and should...ridiculous. Hope Optus is your last difficult one...
-
V ✨ (@TicsVitsJacThic) reported
consider my shock when ******* Optus of all places are making changing my name on my account so ******* painful. Service NSW? Breezy. ATO? Effortless. AEC? Not a worry. But Optus? They need your certificate, physical ID for both names, a vile of blood and my first born
-
Opinions (@InMy0p1n10n) reported
Dolphins vs Knights in Perth drew a crowd of 10,000. Small in Rugby League terms, but this is after a double header at Optus and a sold out State of Origin match. Maybe there is more support for NRL in WA than we think… #NRL #nrldolphinsknights
-
MjstcArt (@luis8777) reported
**** you #optus I'm getting rid of you
-
Jean-Paul Bartolomei (@ultimablackmage) reported
@GuyFawkesRetro I remember Cartoon Network on Optus Vision back in the mid to late 90s. So many Hanna Barbera classics played on there. The Cartoon Network originals were fine, but I enjoyed the Flintstones, Jetsons & Tom & Jerry more.
-
Richard Vaughan (@RichardLVaughan) reported
@Optus i have had my phone stolen - your phones are down, app is not working, and website is down until 9am tomorrow!!!!!!!!!!!!!!!!!!!!!!!!!!! someone is hacking my account using my number with you
-
fergo (@fergoau) reported
@acsmith54 @Optus Telstra app was never down for “maintenance”
-
Dan (@davigs74) reported
@Optus how much longer are the works in Brunswick happening? The service is atrocious. @optus_help
-
Helen Mckenzie (@HelenMcken28625) reported
@xskinn @saltyskin_ I ditched Telstra long ago but we are going NBN this coming Thursday sick of no service from Optus as well for over 12 months Optus has been working on our area now latest is Merrijig still not much reception
-
💧Elizabeth Marr (@JmarrMarr) reported
@WakeWtfu I thought that may be the case. Ironic that Gladys now works for the most notorious telco OPTUS, known for their scams & dodgy deeds. Gladys must have a penchant for bad boys