Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 22
Sydney, NSW 15
Brisbane, QLD 12
Perth, WA 6
Adelaide, SA 6
Sunshine Coast, QLD 1
Stanmore, QLD 1
Inglewood, VIC 1
Gold Coast, QLD 1
Canberra, ACT 1
Kurrara, NSW 1
Moree, NSW 1
Central Coast, NSW 1
Cairns, QLD 1
Sunday Creek, VIC 1
Fingal Bay, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • EmergencyBK Emergency&BushfireKits (@EmergencyBK) reported

    @peterwalker58 @ARealJourno A bank is not a social media network. Optus & Medicare both hacked just in the last month & compromised millions of just Australians data -mine included. Many anonymous aren’t trolls, it’s for their safety. There’ll be no appetite to give more data to anyone, let alone Musk.

  • embeeveee RICKY (@embeeveee) reported

    @MayneReport Proxy advisors, investors. lol. Optus are owned by the Singapore government. Why are you 'jounalists' so averse to contextualising this? Ie. that an essential service is owned by a foreign authoritarian regime? Never mentioned by any media outlet. Not one. Ever. Why is that?

  • CreativeBuyer Anne Miles (@CreativeBuyer) reported

    @white_owly I’ve spent about 15 unsatisfactory hours talking to Optus customer service. People act more like bots than any bot. Not hearing the real issue, repeating scripts, reading scripts at all the wrong times, saying nothing can be done and out of their control until they finally can

  • JuanGMeza Juan Meza (@JuanGMeza) reported

    @Optus what’s happening with the mobile service in the St Clair/Woodville SA area?

  • SWF_946 SWF_946 (@SWF_946) reported

    Optus are refusing to reimburse customers who have replaced id documents after Optus allowed hackers to steal personal information. What are you doing to fix this and hold Optus to account, as they clearly don't care about customers! @ClareONeilMP @AlboMP #auspol @MRowlandMP

  • Muhammed_Ayad Muhammed Medhat Ayad (@Muhammed_Ayad) reported

    Please retweet this thread about @Optus since i landed in Australia back in 2018 i am a loyal customer to #Optus used them all the time, last week the 5G service was interrupted at home with no notes or messages about any planned maintenance 1

  • johnsy123aus stephen (@johnsy123aus) reported

    If you have an optus broadband service you can donate data to people less fortunate, I know a First Nations person struggles to apply for job due to no internet connection, I have helped her by giving her a limited service , please donate even the labor Gov have not offered this

  • iamyourinfinity Shemmie (@iamyourinfinity) reported

    @Optus CS is so frustrating. All we want is to get our home internet fixed the soonest yet they only keep on suggesting restarting and resetting the modem when there’s no issue with our hardware 💩💩💩 Gone are days when requesting a technician visit was one call away.

  • mutthusouplover chadvuma soup lover 🏏🇿🇦🍀 (@mutthusouplover) reported

    @autumnfall098 No problem is idts Perth assists Bhuvi / Harshal at all. Arshdeep will go well and Shami if he doesnt bowl like a spraycan, else he will travel round the ground. And playing only 3.5 pacers (one of which is Bhuvi / Hrshal) at Optus inspires some confidence for SA for me

  • DrRobCz DrRob (@DrRobCz) reported

    @ServiceNSW And how do I work out if they have been. @optus communication is so bad it’s full of PR with no way of finding this actual info!?

  • brettg1974 BrettG (@brettg1974) reported

    @Telstra I'll believe it when I see it. In the meantime, I'm going to crucify you on twitter using my @Optus mobile connection. You sell this service as a great broadband replacement. People need to know what they're actually going to get.

  • lynx2223 lynx222 (@lynx2223) reported

    @vincent_wales @LynAldenContact And 10m Optus accounts, 225000 medilab accounts ( patient records, credit cards and cvc, Medicare details, mobile numbers, bank account details). Fines will be levied- but what about the customer? These details should be deleted after onboarding customer

  • marc014 Suddy (@marc014) reported

    @Optus Sony tv app. Found it by going to the left menu and selecting live, but it wasn’t an option within the premier league section and it’s an ongoing issue. Wasn’t on the carousel either. Never is. Simple coding ca. solve this

  • Optus Optus (@Optus) reported

    @shauntheboer Hi Shaun - Yes, Optus is required to hold customer data. Aman

  • Abdullah_Raouf AR 🇭🇲🇮🇶 (@Abdullah_Raouf) reported

    @Optus my fetch tonight keep freezing while watching EPL game. It keep telling me streaming issue. All my devices connected on wifi has no issues. Speed test showing 100 mbps speed. Restart router and fetch box twice. My box is 5 years old, couls that be the reason?

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