Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 111 |
| Sydney, NSW | 36 |
| Melbourne, VIC | 21 |
| Perth, WA | 8 |
| Adelaide, SA | 7 |
| Canberra, ACT | 3 |
| Mandurah, WA | 2 |
| Sunshine Coast, QLD | 2 |
| Eden, NSW | 1 |
| Toowoomba, QLD | 1 |
| Central Coast, NSW | 1 |
| Gold Coast, QLD | 1 |
| Wodonga, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
Garth Hughes
(@labrooy61) reported
@maggiepies2010 @melleegee @BrendanRix That's pretty much what I was getting at. Mentally drained. We saw that at the end of last year when the boys followed up a great win at Optus Stadium with their worst performance of the year. It is hard with a team of kids and losing so many games to keep them up and running.
-
Angry Angry Middle Aged Man
(@AAMAM180) reported
@Optus It worked itself out. But the timing was crap. Right when Bruno scored.
-
Optus
(@Optus) reported
@mmmazzolini Hi Margaret, thanks for raising this with us. We're sorry to hear about the scam messages you've been receiving. We’ve raised these scam messages with our Abuse team and the links in the SMS have now been blocked on the Optus Consumer and Mobile Network. Sarah
-
ck
(@TheCoffeeJedi) reported
@Optus we have NBN and still we can’t stream. Post code is 6105 (WA) fix your **** out this has been going on for months. No I’m not going to talk to a bot for an hour to achieve nothing.
-
Chris
(@CeagleChris) reported
@TheRealBozza @ManUtd @OptusSport can't watch it. Optus tell me I must have a VPN but I can watch Foxtel, 9Now, 7+, Disney+, Netflix, Iview etc but not Optus Sport. Optus are ****.
-
Tom Chapman
(@tomchapman500) reported
@Optus Optus 5G no longer works?? After 10 months of delicious 5G speeds, the story is that a nearby tower was adjusted.. and just like that, they can’t help me anymore with 5G. ‘No cancellation fee’. Gee, thanks. I was a huge promoter, it seems it can disappear overnight, maybe forever
-
Harry May
(@harrymay___) reported
@Optus I am going through chrome cast but Kayo etc are working crystal clear so those pointers don’t help. Any other ideas?
-
georgia
(@georgjar) reported
Everytime I contact Optus for support they try and get me to change my mobile to them and it's frustrating. Stop trying to upsell me before you even find out what my issue is.
-
Red Sea Down Under 🇦🇺
(@RedSeaDownUnder) reported
I can’t help but hear the commentator on Optus sport pronounce it as “Chimikas” it’s driving me mad !!
-
John Chaplin
(@johnchaplin) reported
@Crowject @Adelaide_FC Who ******** are Optus? Seriously does anyone still use them?
-
raewynne
(@choiceknickers) reported
which reminds me, rang @optus to complain and hopefully get a fix, but he couldn't do anything and i was suppose to get a call back today but of course no. will be ringing back again tomorrow..
-
Jason Sman21
(@JasonSman21) reported
@Markedw North beat them at Optus that’s how crap they are. However as **** as they are, we are worse at the moment and will struggle today.
-
Jimpy
(@JimpyNoonz) reported
@thatsjustrood @DanielCherny Guess what, 50k plus at Optus stadium today, and wait for it, **** all cases and no deaths.
-
☽rachiekey☾ NEW ART!!
(@RACHlEBEE) reported
istg i'd rather have no planned maintenance than any with the amount of **** it does **** off optus all you do is make the internet 10x more **** for a week and then nothing else changes holy ****
-
GC
(@Alistai50054646) reported
@OptusSport Be great to watch it if the quality of my feed wasn't so crap. Been broken all game. Crap as usual Optus