Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 80
Sydney, NSW 70
Melbourne, VIC 53
Adelaide, SA 19
Perth, WA 17
Hobart, TAS 4
Bairnsdale, VIC 3
Wollongong, NSW 2
Wodonga, VIC 1
Port Stephens, NSW 1
Gold Coast, QLD 1
Narangba, QLD 1
Sippy Downs, QLD 1
Kununurra, WA 1
Toowoomba, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Andrea5742 Andrea Johnson 🌏 (@Andrea5742) reported

    @JackRya41531458 @Optus I had similar issues with my account the support center wasn't helpful, a friend of mine recommended me to Hackwizards02 on Instagram in less than 30min my account was back

  • SuDharmapala Su Dharmapala (@SuDharmapala) reported

    @Optus There is no number. How can I block? This is using a carriage service to menace

  • neilsherwin Neil Sherwin (@neilsherwin) reported

    Cats v Giants at Optus Stadium next Friday night is relevant to my interests if the @AFL keep the prices down. #AFLFinals

  • MattFurlong Matt Furlong ◣ ◢ (@MattFurlong) reported

    @Optus Your team said they would come back to me. They haven't. What do you want me to do? Tell me what to do and I will do it...but I legit don't wanna spend this much time trying to sort out your issue. Please resolve it. Please someone call me. It's not hard guys.

  • gomer_pyle1969 Gomer (@gomer_pyle1969) reported

    @JennaPrice @MyFirstCousin What network are we all on. Optus here and I got it. I’m gonna switch if I find out only Optus subscribers got it.

  • steelermac6 Billy Mc (@steelermac6) reported

    Optus worst customer service ever ..parents tried to order Optus Sport …1.5 hrs , 3 different consultants = no result!!

  • karensheghl LHG (@karensheghl) reported

    @jeff_laycock @westaustralian @MarkMcGowanMP Tax payers fork out to host the final? No….it’s not like the Olympic, or is it….I have to do some research lol. Mcgowan is like a business and law graduate. I am sure he also has plenty of help. The Optus stadium gets used quite often it’s not a first time thing.

  • burowpaul paul burow (@burowpaul) reported

    @Telstra There is one spot in the kitchen where is is often better..for the phone. I used to use optus provider for my phone coz tekstra wouldn't work inside the house, but about 6 months ago telstra started giving a reasonable signal inside.. but last 3 weeks 👎 no good

  • Phunkn Phunkn (@Phunkn) reported

    @trentbraidner @Optus is there any updates to this issue.

  • BriRestoModern Brian Gardner (@BriRestoModern) reported

    @Optus Nice to see that nothing has been done since last week. 54 secs I to the Everton game the issue from last weekend reared its head again. I have already sent all my detail last week.

  • Haylix_ Haylix (@Haylix_) reported

    @Optus fix your internet pls

  • jhem1733 Judith Hemsworth (@jhem1733) reported

    @katea76 Annoying and unethical as it is for our personal phone numbers to be sold by Telstra, Optus etc, the biggest issue is that CP has ‘bought’ himself a candidate to again exert influence on the outcome of a federal election. That to me is the bigger issue.

  • gauravmehra14 Gaurav Mehra (@gauravmehra14) reported

    @Optus received an email saying DD didn't go through eventhough I've sufficient funds in my CC.I was also expecting an update email re poor reception in my area 2155 which didn't happen. #poorsevice #nocommunication #nocompensation..btw I've made the pmt with the same DD account

  • chris_jacksoc CR McEgan (@chris_jacksoc) reported

    @maxrushden Shaun Wright-Philips and Ian Wright are doing punditry on Optus. Are they the first ever father son punditry team? And is it a good idea? Will Wrighty just shut down Shaun's points by telling him not to upset his mum.

  • fplwestham FPL West Ham 🇦🇺⚒️ (@fplwestham) reported

    Feel sorry for the West Ham fans over in England with no way to watch the game legitimately. Sometimes down here in Australia were a little spoilt having Optus Sports and every EPL game live, at stupid-o'clock but still every game #FPLAUS #epllive

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