Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 34
Melbourne, VIC 22
Brisbane, QLD 16
Adelaide, SA 12
Perth, WA 10
Geelong, VIC 2
Hobart, TAS 1
Wollongong, NSW 1
Bendigo, VIC 1
Tanunda, SA 1
Townsville, QLD 1
Renmark, SA 1
Lismore, NSW 1
Newcastle, NSW 1
Canberra, ACT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • KhunDel 🕯Del 🌈🚴🏼‍♀️🏊‍♀️🤿🥝 (@KhunDel) reported

    @SBSNews @optus need to buy the damn data back - whatever the cost. 😡🤬

  • felixroni Veronica Le Nevez (@felixroni) reported

    @CrankyGrandma55 @joshgnosis I was an Optus customer for years. They’ve always been this bad. Ditched them for a tassie owned and run broadband company and never looked back.

  • benwha13 JustBenNotJamin (@benwha13) reported

    @abc730 OPTUS should be force to pay any customer (or past customer) monies lost in any fraud. In excusable

  • Aushiker Aushiker (Andrew) 💉💉💉💉 (@Aushiker) reported

    @karenandrewsmp you say regarding @optus that "The Labor government needs to step up and do something, not just talk about these issues," Can you please explain why your government failed to do anything over nine years? Did you just talk about these issues?

  • HappySinger Dave The Happy Singer (@HappySinger) reported

    @pitdroidtech @Optus The breach sucks. But Optus shouldn't have been forced to capture and retain that data in the first place. ****** legislation both major parties voted for.

  • conradhc Conrad HC (@conradhc) reported

    @skwashd @Asher_Wolf People need to check whether Optus has their passport number. Many will never have provided it as part of ID checks. But they may have Medicare numbers, which they haven’t explicitly mentioned in emails.

  • neilw101 Neil Wray (@neilw101) reported

    @SBSNews Nowhere near enough. Every contracted customer should be offered the opportunity to leave Optus penalty, and cost free to the customer, with Optus baring all costs.

  • _judge_moody msw (@_judge_moody) reported

    Hey @Optus - a credit doesn’t help me, a ex customer whose data got stolen.

  • wjafarrow James (@wjafarrow) reported

    @TMRQld @Optus Great, so basically no way to prevent a crime that could destroy my financial life and cause untold issues when that data is confirmed stolen through no fault of my own. So I need to be the victim of a crime... And this could be done with a few keystrokes. Why do I pay taxes?

  • decryption decryption (@decryption) reported

    the sizzle forum has turned into "get Anthony to find me a mobile phone plan because Optus are fuckwits" concierge service (and I do it because I love this ****)

  • Jeremy_Kirk Jeremy Kirk (@Jeremy_Kirk) reported

    Optus is offering a 12-month subscription to Equifax Protect, an ID and credit monitoring service, to the "most affected" customers. That's not long enough. Driver's license, passport numbers and other data is valid for much longer than that. #OptusHack #auspol

  • camyIopez camylopez (@camyIopez) reported

    @ClareONeilMP Optus customer here. When I signed my Optus contracts, there was nothing in the contracts allowing my data to be shared with the banks in the case of a breach. They better NOT share any of my info with any banks, I don’t give any permission to do so.

  • erik_petersen erik petersen (@erik_petersen) reported

    @Jeremy_Kirk @latingle @ClareONeilMP Since the early 1970s, encryption has been used to protect sensitive information, so wtf is Optus doing storing drivers licence & passport info as plain text. A security audit would highlight this. Fix it by copying fields to encrypted values in less than a week. I wish!

  • KateA_au Kate A (@KateA_au) reported

    I have been an Optus customer for 6 years. I keep hearing about emails being sent to Optus customers whose data has been compromised, but I haven’t received one. I don’t know if that’s a good thing or a bad thing?

  • wordstoprint 💧Wordstoprint - Robert Johnson (@wordstoprint) reported

    @joshgnosis My experience with Optus last Friday and today; Buy SIM card for mobile broadband Friday. Called tech support today to sort out email. Got told to go to store for I’d verification. I live outside the Barossa. Drove 40min to Nuriootpa, told store to close 3pm. Jeez...

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