Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:


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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 36
Melbourne, VIC 25
Brisbane, QLD 21
Perth, WA 13
Adelaide, SA 6
Broome, WA 2
Wangaratta, VIC 1
Clifton Springs, VIC 1
Oxford Park, QLD 1
Wollongong, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • hypheer vDEQN (@hypheer) reported

    @Optus This is ****** ridiculous, it’s lockdown where people are relying on internet to either work or entertain themselves and your service has been down for over an hour. Youse are a disgrace

  • Ax77456 AS (@Ax77456) reported

    @Optus 8:45pm 8Sep21... NO INTERNET & NO ONE ANSWERING OPTUS CUSTOMER SUPPORT 133937 Peak evening Internet usage time in SYDNEY AUSTRALIA & NO INTERNET from leading provider?!

  • RizkKatia Katia Bourizk (@RizkKatia) reported

    @Optus Potts Hill is down

  • recneps51 Komrade (@recneps51) reported

    WTF is going on with @Optus internet? FFS

  • DunnySleeper Ben B (@DunnySleeper) reported

    Anyone with optus NBN problems that wants an alternative tonight, temporarily or otherwise, feel free to DM me :-) @optus #OPTUS #NBN #FLOPTUS

  • JxsnFn Jxsn (@JxsnFn) reported

    @Optus This is BS worst internet company, can’t believe I’m with you. I’m about to switch services. No other internet company has this many problems.

  • s_niroshan Niroshan Selvarajah (@s_niroshan) reported

    @Optus No Internet in Girraween NSW2145, on Optus 5G looks like DNS issue. Cannot tweak anything in the modem as it’s locked😩. Any ETA please. Also your support teams are not aware of the issues

  • igordownunder Igor Aharonovich (@igordownunder) reported

    @Optus your internet doesnt work!!

  • RameyBashour Ramey Bashour (@RameyBashour) reported

    @Optus @82Ames Chat sessions initiated by the Optus app should provide rhe same input. No reference to the outage even after providing the postcode.

  • tenstyler river (@tenstyler) reported

    me trying to check the optus network status and then realising i can’t because my internet won’t ******* work for more than 3 seconds

  • hyp3rsh4de hyp3rsh4de (@hyp3rsh4de) reported

    Hi guys internet in my area is down so I'm on data @Optus

  • vinnyb66 Vinny Incognito (@vinnyb66) reported

    @Zahr_Alex @Optus @NBN_Australia Outage in Newcastle too

  • DABRACEWELL 💧Dane Bracewell (@DABRACEWELL) reported

    @Optus is there a current outage in Lane Cove?

  • DanKuhner Daniel (@DanKuhner) reported

    2067 NBN with @Optus is down???

  • reparb Red Promos (@reparb) reported

    @82Ames @Optus For all those having internet problems, use google's DNS and

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