Optus Outage Map

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • Steve Rose Architect (@SteveRoseArc) reported

    Hey @Optus still waiting for my call back from "customer service". It's been over a week so I guess I'll have to go to the telco ombudsman instead. Your move.

  • Samantha Ziino (@samziino) reported

    @Optus terrible customer service after I followed up on my NBN installation that was promised/scheduled for 8am, with 2 online technicians cutting my conversation after I complained, and the only offer of compensation is another appt in 10 days. Not sure what I'm paying for...

  • Ian Pamensky (@ianp68) reported

    @optus Your reception is sooo bad between CAULFIELD and the Cbd on the train. This is not acceptable. Have complained in the past.

  • Bianca 🦄 (@BinkiiBear) reported

    @Optus The fact you put the onus on the customer to sort out your issues is horrific. No wonder telcos are the most complained about service to the ACCC.

  • Bianca 🦄 (@BinkiiBear) reported

    @Optus Yeah ok, that’s fantastic, but I haven’t moved in the last 6 years and have been with Optus the entire time. So I would suggest that there’s a issue that perhaps you should look into that would affect more than just me.

  • Deb Kasmar (@debkasmar) reported from Sydney, State of New South Wales

    @Optus Day 4 and still no internet no phone lines no Foxtel - this is very poor service

  • Donna brown (@chickenhead18) reported

    @optus internet is still down. Second time this has happened in the last couple of months. I work from home so it puts me back hugely having days without internet access

  • Kris Read (@DesignedToFade) reported

    @Optus hi there. Our broadband hasn’t worked for 12hrs. All the lights on the modem indicate it’s functioning, but there’s no signal to any devices. It’s almost impossible to find a phone number to contact you guys. Any help would be appreciated

  • wheat (@wheat66435925) reported

    @Optus i never received a call. that’s why i’m contacting you here. all i received was the SMS and there was no phone call at all within 24hours from you guys

  • wheat (@wheat66435925) reported

    @Optus the problem is i never got a call before that sms like i was told

  • Nathan Johnson (@nathanj1987x) reported

    @Optus So wondering if there was any news on this nbn outtage in toowoomba qld and surrounding area's. Has been down for 3 hours now

  • Aus Has The Urn (@GirlsDontCount) reported

    @Optus nbn internet is down in toowoomba....

  • Patrick Forrest (@MrPatForrest) reported

    @Optus My NBN (Cable) has dropped out FOUR times in the last hour. This is absolutely ridiculous. And there’s no use in calling, because it’s impossible to reach a Customer Service Representative without going through a dozen IVR options. Absolutely sick to death of it.

  • James Smith (@James_RG_Smith) reported

    @Optus Nothing quite as enjoyable as living in an optus blackspot, relying on Optus NBN so you can make wifi calls on your phone then having the NBN go down... solid network... and yes have just gond for a drive so I could post this rant

  • Donna brown (@chickenhead18) reported

    @Optus wondering why my internet is down. Again. I live in rangeville

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