Optus Outage Map

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • Maz Weaver (@crazyjane13) reported

    @Optus @NBN_Australia Credit where credit is due - the @Optus tech support person I spoke to was very empathetic and helpful, and promised to follow up with @NBN_Australia . It's the best support I've had from @Optus since this whole saga started. #nbnfail

  • Maz Weaver (@crazyjane13) reported

    @Optus Now I'm told the issue is not with @Optus , but with @NBN_Australia ... #optusfail #nbnfail

  • James (@jlcsmith23) reported

    @Paul_Coniglio @Optus They have a good product, but the moment you need to modify/cancel anything to do with your package it becomes an absolute nightmare!

  • Deb Berger (@debmberger) reported from Brisbane, State of Queensland

    @Optus Thank you. It’s a pity your chat help couldn’t check this. Or at least advise me to look at it. I was asked to reset my phone, remove my SIM card, change various settings. Each of these solutions were suggested multiple times despite advising none of them corrected the issue.

  • Victor Yong (@BigV2011WCE) reported

    @Murk_Loar @Sparrow_65 @perthovalman @weather_wa @RKMac65 @baxlex @Barnsy_Lisa @BunburyWeather @paulmp @drstip @aussie_robbob @ManjitK6987 @ImTheOnlyAstro @BedfordAWS @WendyBirdOZ @TheWAWG @perthobs @ParmeliaWeather I too have problems with Optus HFC in Bull Creek on some days but all good this evening on 50/20

  • Powerspike (@MC_Powerspike) reported

    @Optus your support is completely hopeless rang them 2 hours ago to get the new cable modem working - said they would call me back within 5 minutes and didn't hear from them again - now have to goto sleep and internet is still not working.

  • Victor Yong (@BigV2011WCE) reported

    @weather_wa @Sparrow_65 @perthovalman @RKMac65 @baxlex @Barnsy_Lisa @BunburyWeather @paulmp @drstip @aussie_robbob @ManjitK6987 @ImTheOnlyAstro @BedfordAWS @WendyBirdOZ @TheWAWG @perthobs @ParmeliaWeather I always get this problem with Optus at random times of the day

  • Francois Ternel (@LeFrenchyT23) reported

    @The_L3mming_ @Optus @Telstra have shit customer service but product is good.

  • THE LEMMING (@The_L3mming_) reported

    Interesting that after @Optus planned outage in 6021 today my NBN speed is down to a third of the speed I got beforehand (10mbps vs 30mbps) 🤔 absolutely paltry stuff and getting fleeced monthly for the privilege

  • mads (@1997mads) reported

    optus doesn’t know how to fix my wifi but is happy to charge me for all the data i’m using to try a troubleshoot it 🙂

  • Hamish Townsend (@PaperSuitcase) reported

    Dear @optus you are worse than terrible. I have tried for six months to pay my @NBN_Australia bill by dd, but you keep turning back the payment and sending me cheques and overdue notices WTF!!!

  • LEESUH (@xLisaAgx) reported

    @thenwerise My 8 was bought on a lease plan and now im out of contract and optus dont do lease plans anymore and i have to give it back. That was the plan tho I have a phone graveyard Im over them! Im on a 36 month plan now tho so Im happy to hang with this unless i upgrade

  • Parker$ (@parker751) reported

    @optus where service is not part of our strategy

  • Marcelo Ferreira (@QuantumFish777) reported

    @Optus That's baffling and after I pushed the person ended up processing it. No wonder you have now lost 3 of my services to another provider and my mobile plan finishes in a few months. I think that's a poor customer experience to say your team changes which creates more work for us.

  • Warren [random middle name] Wilson (@ishryal) reported

    @DarkMatterzine Ok, second test suggests network. Home internet loads OK (telstra/belong), switching to 4g results in no loading (vodaphone or Optus, can't remember which TPG uses these days).

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