Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Brisbane, QLD | 77 |
Sydney, NSW | 66 |
Melbourne, VIC | 53 |
Adelaide, SA | 20 |
Perth, WA | 17 |
Hobart, TAS | 4 |
Bairnsdale, VIC | 3 |
Wollongong, NSW | 2 |
Wodonga, VIC | 1 |
Port Stephens, NSW | 1 |
Gold Coast, QLD | 1 |
Narangba, QLD | 1 |
Sippy Downs, QLD | 1 |
Kununurra, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Not piloted, actually (@sean_batt) reported
@MoarToast Sorry, drivers licence. It will have a licence number and a card number that the DVS uses to "validate" it as an identity document. Because "only" your licence number was exposed, Optus isn't going to recommend (or pay for) a new licence. Bare minimum support from Optus as usual.
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🚁🌏🌱💧🌊BrendanDwyer #Veteran, DOB: 321.4ppm (@Dudebank) reported
@vogrady2132 Or of Paul Fletcher accepting recommendations from his previous employer, Optus, to not enforce better privacy & security of customer info/data.
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Jimmy (@jimmywill) reported
Hey @Optus is it normal for your support chat people to ignore customers. I'm sending chats regarding my issue and they are being read and I'm receiving zero replys. Have been in the chat for over and hour now.
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jimjim.hbar (@wispr22) reported
@relboyo @Optus Yeh optus is dog **** and their reponse to this hack is them playing the victim and offering equifax subscription. I called they said we csnt do anything until your details are actually used. Like yeh im going to fking spend my time fixing issues that come as a result of them
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🌹TennieBam🖤 (@BamTennie) reported
Oh actually, I think I will time how long it takes at Dept of Transport and then send @Optus the bill of me having to waste time away from work because of their blatant disregard for safe betting customer identification.
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Dr Jos 🇦🇺🇫🇷🇱🇧💉💉💉💉 (@redruby17) reported
@stegodoggo @ClareONeilMP Yes, this. Optus is being very occlusive with info. They won’t respond to chats, can’t call them and store staff can’t help. Have they contacted the 10200? It’s been impossible to feel safe with the lack of info
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🌹TennieBam🖤 (@BamTennie) reported
Hey @Optus you send me an SMS saying my drivers licence number was exposed in your negligence yet I am the one who now has to arrange my new ID? Seriously **** you. No one has time for this bullshit!
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Jimmy (@jimmywill) reported
@Optus you should be utterly ashamed of your customer support. After a hour and a half your support person has just hanballed me to a store. Complete waste of my time!
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Relboyo 🇦🇺 (@relboyo) reported
@wispr22 @Optus Come one @Optus what on earth are you doing? This how you treat your customers? What a joke
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Kym (@Poupon123) reported
Seriously just right now got a message from OPTUS…. Saying my license number had been compromised… Exceptional service… but assure me my bank account details are secure… yeah right.
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Robert Mason (@Seagullrm) reported
Federal Minister Clare O'Neill had a crack at Optus about their lack of transparency. I'm not going to defend Optus, but given O'Neill is the member of a Govt wanting people to support a Voice to Parliament, without providing full details, she can't adopt the high moral ground.
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BrockHenry.**** (@brockhenry) reported
Going to help my neighbour with his @OptusSport account problems. Optus need the good karma right about now.
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Freetatato99 (@freetatato99) reported
@abcnews glad I don’t have shares in Optus the inevitable class action suite is going to be epic. going to be fun watching the Optus share price go down the toilet..weeeee.. still don’t bother asking that management be fired, just politely tell them to step up….hahahahahahahaha :)
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Observer 🔎 of all matters topical 🕵️🇦🇺🌏 (@WeTheVoters2013) reported
@randlight Optus main problem is not that it retained ID documents, most big businesss do, but the fact they didn't keep this information secure. Can't understand why this information needs to be retained after a person's ID has been confirmed. I think the govt is going to do something.
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Julie Sansom (@sansom_julie) reported
@9NewsMelb @Fi_Willan I was a customer with optus. We moved house 6+ years ago. First thing optus did was lock me out of my emails and if they sent a letter it would go to my old address. How do I know if I'm affected by this?