Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 111
Sydney, NSW 38
Melbourne, VIC 22
Perth, WA 9
Adelaide, SA 7
Canberra, ACT 3
Mandurah, WA 2
Sunshine Coast, QLD 2
Eden, NSW 1
Toowoomba, QLD 1
Central Coast, NSW 1
Gold Coast, QLD 1
Wodonga, VIC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • Iconic88 Iconic88 (@Iconic88) reported

    @Optus how do you cancel @Optus ?

  • GoldcoastShaun Shaun Goldcoast (@GoldcoastShaun) reported

    @Optus @vibesonthefloor @Optus - poor internet forever. Contacted Optus 27/1/23 to raise the issue. Many calls, Many messages, Optus attended address and said modem faulty. Many calls, 3 modem sent, none arrived, Spoke to 2 seperate store managers - Still not resolved WTF!!!

  • jackiejoyjacobs Jackie Joy (@jackiejoyjacobs) reported

    @OMservies Yeah great (NOT). Can't sign in since Optus was hacked. Some Charges have gone up by 400% since last year, (great for inflation!) 'Long expiry' reduced from 1/2 year to 1/8 year. $5 top-ups for data and talk gone. Great way to stay in business (NOT).

  • dontfollownikos Nikos Giannakaros (@dontfollownikos) reported

    I have been trying to cancel my services with @Optus, but made it a terrible and frustrating experience. Endless wait times on hold and an ineffective cancellation process have resulted in unwarranted charges and fees for products I no longer use. #Optus #CancellationFail

  • Iconic88 Iconic88 (@Iconic88) reported

    @Optus Shes using my DM. Waiting for your reply. She is also getting zero response from your bot/chat service.

  • Fitzgeezy420 Liam (@Fitzgeezy420) reported

    @Optus is it normal for you guys to refuse to help someone & hang up TWICE or is it just me?

  • DanaKno67395512 Naomi T (@DanaKno67395512) reported

    @Optus Yes the number on the letter. Have terrible internet speeds with Optus Internet the while time not just the couple of months in which Optus is compensating for because they were taken to court. Customer service rude, condescending, and very pushy to sell other products.

  • SpaceGhost72 Space Ghost (@SpaceGhost72) reported

    @10NewsFirstPER Your weather guy talks too fast! Couldn't understand any of the details about go karting at Optus! Got friends from over east coming and this would be great. Help?

  • AkiretaHK Sean Knight (@AkiretaHK) reported

    @noplaceforsheep Dreyfus is corrupt af. Surely you know that - he's got financial investments in legal firms which he can decide **** on. He did his incompetent Optus thing and then Maurice Blackburn Lawyers immediately made it its prime grift (and the both are linked through Roxon) so on and on.

  • markst4s markst4s@hotmail.com (@markst4s) reported

    @tyrone_cyclone @AustralianIdol @Optus Oh look its a moron. Are having problems transititioning?

  • pranitksaha Pranit (@pranitksaha) reported

    @Optus ridiculous customer support!! No resolution to NBN connection problem after delivering modem. But receiving message that I will charged the monthly fee soon.

  • markst4s markst4s@hotmail.com (@markst4s) reported

    @tyrone_cyclone @AustralianIdol @Optus Wow stop your crying. Be happy another so called stolen generation has won nothing but sympathy. Sorry for the slow reply but not like you I have a job.

  • itzsamya Samya (@itzsamya) reported

    @anuphomray yes...back 2 back issues...from optus,medibank ,latitude

  • clothedvillainy Demon King of the Nimbered Godnyiirndays (@clothedvillainy) reported

    Optus is consistently a terrible service but, at the very least, I’ve been on a cheap service. They just e-mailed me to say: ‘Hey, we are unilaterally changing the contract to charge you more! But you’ll get these great benefits that are of utterly no benefit to you.’

  • Lucfa89 Si (@Lucfa89) reported

    Worst experience with Optus, no NBN connection, and no internet 🥹🥹🥹🥹

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