Optus Outage Map

The following outage map shows the most recent areas in Australia where Optus users have reported their issues and outages. If you are having an issue with Optus and your location is not listed, make sure to submit a report below.

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • Buckets (@Nick_Roberts74) reported

    @Optus Your system is ridiculous. I’ve had multiple goes at setting up voicemail and it never works for more than 5 minutes. Sick of your useless service and we’ll be looking elsewhere I think. No online support via the app as it’s not working either.

  • Stefan Kotza 🇬🇷🇮🇹 (@StefManis) reported

    @Optus It’s happening again … I received a text regarding disruptions tomorrow and Thursday but the service is already largely unusable. When will these works end in the Dandenong area? No one at my workplace with Optus can use their mobiles.

  • Julie-Anne Adams (@Bunba) reported

    @Optus at NGV On St Kilda Road in staff room I can't get any Optus reception to make or receive phone calls, messages or data! People also say they can't with Vodafone too. Other Optus phone people say the same. Can u pls try to fix up?

  • kiki 𖤐 (@deathbeher) reported

    @Optus #optus how ******** did my 150gb of data get chewed up in under 8 months when I DONT EVEN USE MY PHONE WHEN IM OUTSIDE THE HOUSE

  • Gareth Hughes (@garethrhughes) reported

    Day 2 of no working phone. I wish the Optus/Telstra apps would just show me the actual error message. Generic error messages are great if you can actually get meaningful support.

  • Misthios Tromerós (@mrmisthios) reported

    @TheRealArash1 @OptusSport Never m. $25 a month and they can’t even stream 4k. Optus are a joke.

  • Rob Toddler (@robtoddler) reported

    This Optus presenter seems to have never watched football before. She's calling them 'Hibernian and The Hearts' and said Celtic and Rangers were the only two undefeated teams in SPL after two games (How did Hibs and Hearts get 4pts then?)

  • StormyAUS (@StormyAUS_) reported

    @tripznsa That’s their solution? 🤔 @Optus surely you can do better than that?

  • Bubu Smelsz (@BubuSmelsz) reported

    @Optus I’m in Burwood NSW, and our wifi isn’t working. Are there issues in the area?

  • #VoteYES 🖤💛❤️ Damon 🇺🇦 ☮️ ⚧️🌏 🔋♻️ ☀️ 💨 🖖 (@kubar69) reported

    @jenpryor1 I was exactly the same, it's on the My Optus app, plan details,cost to cancel.

  • Dr Esther Chin (@estherchinmedia) reported

    @Optus Thanks. I have spent 1h today with 3 staff and another 1.5h with another staff, and my issue still isn’t resolved!

  • JP (@jenpryor1) reported

    @Justotony64 @Optus @GladysB It’s probably Gladys’ fault that the company is such a **** show now. Once upon a time it was worth using but it’s gone to absolute crap now

  • Tony (@Justotony64) reported

    @jenpryor1 @Optus or maybe @GladysB can help?

  • Gareth Hughes (@garethrhughes) reported

    So @Optus said others have reported the same issue, but it still doesn't work. So maybe something is wrong with my new @SamsungAU phone. Either way. I have no working phone and no idea what to do next.

  • Gareth Hughes (@garethrhughes) reported

    Today I tried to setup my new S22 by transferring my Telstra eSim, didn't work at all. Their support were quite unhelpful. After multiple issues with them over the years I just gave up and moved to optus. That didn't work either. Their support was slightly less terrible

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