Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Sydney, NSW | 47 |
Melbourne, VIC | 29 |
Brisbane, QLD | 20 |
Adelaide, SA | 14 |
Perth, WA | 12 |
Canberra, ACT | 1 |
Lismore, NSW | 1 |
Mackay, QLD | 1 |
Narangba, QLD | 1 |
Ballarat, VIC | 1 |
Kurrara, NSW | 1 |
Horsham, VIC | 1 |
Hobart, TAS | 1 |
Vasse, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Eric Banana (@Banana16Eric) reported
@ZiptieZoe @NinetyF85719218 @agarner No. Not in my experience. Good companies and I mean Blue Chip follow process and procedure because they know the damage it can cause. Like this debacle from Optus. The Management from the top down needs to be replaced and introduce a new work ethic.
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Jill Vote Yes. (@JillMid85551694) reported
@just_brash @ElaineM11584892 I'll never forget a nurse colleague coming to work upset by an optus bill charging the monthly rate plus an extra $1000 due to "excess usage" . We howled optus out on her behalf and they backed right off. A legal and public exposure. We nurses don't forget.
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David Thomas Moore (@PopcornDave89) reported
Hey ahh @optus wtf ay, I expect compensation if this is how you plan to handle my data. Also when do you suppose you’ll contact customers and let us know our information has been hacked and we’re at risk of identity fraud, theft etc..
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Jeremy (@jez99) reported
@ZucchiniBikini And not only that, I am feeling a bit violated too. Not sure if I should switch providers as protest, have been a loyal Optus customer for years.
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Chris (Christine) Duncan (only pre-agreed DMs) (@Christi49154364) reported
@kevcabana @kcarruthers @Narty007 There could be another slant on this...someone obviously wants to push Optus out of the competitive game...and I have never been an Optus customer or supporter so no vested interest for me in saying this...my point is I wonder at what is behind all of this?
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StormyAUS (@StormyAUS_) reported
@HYP3RSTRIKE So what now? I feel like I used my passport to prove my identity initially. Is Optus going to pay the fee to issue me a new one?
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MigalooActivist (@MigalooAllies) reported
@urbanfoodfarmer @Jeremy_Kirk I haven’t been a customer for almost 2 years now but received the email from Optus. Surely there must be a class action possible for those whose data has been compromised who aren’t even current Optus customers? @marquelawyers
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David Caruana (@dcaruana81) reported
@possumbrisbane @Smushster @Jeremy_Kirk Good trusting people? What are you on about? Optus failed miserably to secure the data. They left the car unlocked, parked on the street, windows down.
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Adam Jobbins (@ajobbins) reported from Melbourne, State of Victoria
@seemsforever Yeah, I've been the information risk owner of large, externally facing systems like this and it's the nightmare situation. But reading how the hack was done, it's crazy that Optus didn't know about this vulnerability, or if they did and didn't fix it....😬
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Philip Atkinson (@PhilipA29893172) reported
@SuDharmapala There's one for Optus as well, which has been around a while (surprise!) called "Optus Sucks".
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Ben Raue (@benraue) reported
I've been meaning for a while to downgrade my mobile plan since I barely use any of my GBs. The @Optus website tells me to message them, but the messaging app doesn't work. I guess they've got a bit on?
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Michael Pilling 🇺🇦 (@pillingm) reported
@amaysimAU @bencmorrison @Optus Thank you but without detail that's meaningless twaddle. I'm sure Optus would have said exactly the same King of thing the week before last. Meaning it is unfortunately not enough and you actually didn't answer whether your (& my) customer data has been compromised.
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Polite proponent of Health & Safety 😷🍃🪟🌬💉 (@emmaandollie) reported
@DrKate_Miller @Optus The irony is that whenever I’ve wanted to check my account info and usage, I’ve found it very difficult and usually had to reset my password. So the security for their customer interface was very high……
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🌻🌻spacekat9 A.K.A Nicole (@cooten9009) reported
@TorSamundsett @Optus I've begun the slow transition to new everything. @optus you have my bank details to deposit the money to pay for the new passport I have to get due to your management/systems failure
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Michael (@mflbg) reported from Melbourne, State of Victoria
@DrKate_Miller @emmaandollie @Optus I’m an ex customer from 2 years ago and my data was in the hack. What should I ask for as compensation?