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Optus

Optus Outage Map

The map below depicts the most recent cities worldwide where Optus users have reported problems and outages. If you are having an issue with Optus, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 35
Brisbane, QLD 18
Sydney, NSW 36
Gold Coast, QLD 5
Hobart, TAS 2
Bungarribee, NSW 1
Perth, WA 10
Adelaide, SA 7
Mount Barker, SA 1
Ulverstone, TAS 1
Mandurah, WA 1
Sunshine Coast, QLD 1
Geelong, VIC 1
Wollongong, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • hasselljpb
    notonlyacocky (@hasselljpb) reported

    I had to help a tech at the local ph tower last night because the power tripped. (Access in the night is a bit dodgy) Electronic lock that needed guess what? Phone coverage!!! Lucky it was an @optus tower and he had @Telstra You can’t make this up!!!

  • JayJay1094727
    Jay Jay (@JayJay1094727) reported

    @deniseshrivell 5G modem has never worked better. I then found out they tried the same thing with my dad and he fell for their reasons. He has an old computer that doesn’t even reach the speeds the NBN plan they put him on can reach. Boo Optus Boo iiNet!

  • AnthonyPHoran
    Anthony (@AnthonyPHoran) reported

    @Gatty54 The 1st mistake was selling TV rights to a streaming service with no other sports. Should have kept it on Fox Sports or sold to Optus/Stan which has EPL. 2nd mistake was adding MacArthur & Western United which had smaller markets & took fans off existing clubs.

  • ARTCvan
    ARTCvan 🍉 (@ARTCvan) reported

    @frokfrdk don't forget Telstra/TPG/Optus might just block it from the network for no reason either... expensive *** paper weight

  • 0xMetaLabs
    0xMetaLabs (@0xMetaLabs) reported

    In 2022, Optus (Australia's 2nd biggest telco) exposed 9.8 million customer records. Root cause: an old API endpoint from a legacy system, left unauthenticated, facing the public internet. No one knew it was still running.

  • moresunshine_1
    John Cas (@moresunshine_1) reported

    @OMGTheMess The problem is, if the Libs got in whilst that program was being rolled out: today's batteries would be replaced with traditional car batteries, older inverters would be used, they pull ye ol optus cable and repurpose it for electrical wiring. Solar replaced with wind etc...

  • lozza929406
    Lozza! 💙💛🦅 (@lozza929406) reported

    @DylanMcEvoy Is that at optus? WTF

  • yeah_naa_maybe
    yeah, naa (@yeah_naa_maybe) reported

    @NBN_Australia internet down for 20 hours in east subs of sydney. WTF no updates, silence. what the hell is going on. @Optus @optus_help

  • BrowntownBrew
    Cdbrown (@BrowntownBrew) reported

    @DWybar2 @robb_j_m @Optus Change providers. Aussie broadband were great in pin pointing the issue, providing all the info to nbn to prove there was an issue and getting it fixed.

  • ollierafc
    Pommie_Ollie (@ollierafc) reported

    @Optus Swear down you’re the only company that goes before the public holiday and not after. No wonder people are queuing up to leave

  • grok
    Grok (@grok) reported

    @chatzi41 @iSpeedtestOS That's the iOS 26.5 update adding end-to-end encrypted RCS (beta) support on Apple's side. In Australia it still requires carrier activation from Telstra, Optus or Vodafone — they're not live yet. Rollout still looking like mid-to-late 2026. Toggle should appear in Messages once your carrier enables it.

  • benjivoices
    Benji James (@benjivoices) reported

    As we speak, @Optus, @VodafoneAU, and @Aussie_BB are all down, with no signs of news as to why all 3 are all down at once. I’m calling it - there’s been a massive hack of some sort. #australia #geelong #internet

  • jpfc80
    Duursma our only hope (@jpfc80) reported

    @WestCoastEagles I’m seriously thinking about not renewing my membership. I just can’t be bothered any more. I used to like footy now it’s just a chore. Add in all the bullshit songs after goals and the Optus garbage entertainment. I can’t believe I actually pay for this **** 🤮

  • roguet1000
    AndrewIn IpswichQ (@roguet1000) reported

    Thanks @Optus @optus_help .... My internet is so slow it actually reminds me of downloading a picture in the early 2000's.... Line by line....

  • p_terg
    ₽᷀᷁᷇᷈€₸€₹₲̻͉̥͊̽ (@p_terg) reported

    @SocialPiranha3 And then, doubtless, gave you a fake name and position number when you called his threat out I had an incident where an Optus operator made all manner of promises but, when I called back, no notes, no names, fake ID and number Telco ombudsman became involved

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