Optus Outage Map
The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Optus users affected:

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Brisbane, QLD | 95 |
Sydney, NSW | 76 |
Melbourne, VIC | 63 |
Perth, WA | 20 |
Adelaide, SA | 15 |
Hobart, TAS | 6 |
Townsville, QLD | 3 |
Bairnsdale, VIC | 2 |
Wollongong, NSW | 2 |
Sippy Downs, QLD | 2 |
Canberra, ACT | 2 |
Wodonga, VIC | 1 |
Port Stephens, NSW | 1 |
Gold Coast, QLD | 1 |
Narangba, QLD | 1 |
Kununurra, WA | 1 |
Toowoomba, QLD | 1 |
Tamborine Mountain, QLD | 1 |
Lismore, NSW | 1 |
Atherton, QLD | 1 |
Warrnambool, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Gamer Granny (@GamerGranny1) reported
Hi @Optus, a customer here. How do dare you tell your millions of consumers to be "diligent". We pay you to be diligent with our private info. We are not experts in this field, you're supposed to be.
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Carolinel (@59cas) reported
@Optus @adeolim I’m an optus customer and have not been contacted. I heard about this on the news. Not good enough.
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lucie digitální (@luciedigitalni) reported
@optus how's your direct customer notification coming along? You've got both my mobile number and email address...
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Kerri D 🇦🇺⚪⚫ (@KerriD05) reported
Being a long time customer of @Optus am very disappointed I have received no email or message regarding the breach and hacking. Thank you media for the alert #Optus #optusfail
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Ravi Nayyar (@ravirockks) reported
My take on the potential Optus data breach: I’m thrilled that a critical infrastructure asset operator only potentially suffered a PII breach, not a disruptive event (whether malicious/non-malicious*). And shut it down + let the authorities know.
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Marg 🇭🇲🌸 (@Margare59705941) reported
@BenFordhamLive @trevorlong I'm with Optus. Cyber attack was on 21st. They notified media late yesterday & won't be sending emails or MSM to customers unless the customer's details are compromised. This is another reason to resist the global push for a Digital ID system. Scary!😨
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KB 🐈 (@chdyctt) reported
@Optus Thank you, I shall read it, but it doesn't help with future identity theft, credit rating impact or possible issues for customers requiring security clearance for employment.
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Ian Samuels. Albo's lefties!🌈 (@IanSamuels3) reported
@AusBravo @RavenZech2 @Optus Exactly. At least with Telstra. You know they'll try & fix it. This has happened to many times with Optus!
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DP - Mike Bravo (@AusBravo) reported
@RavenZech2 They don't. This lays squarely at the feet of @Optus Sarah Henderson has absolutely no idea how the backbone of a network functions / operates. Spreading misinformation is all she's doing n trying to take some heat off her friend being investigated for corruption aka Gladbags.
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HelloSammyG (@HelloSammyG) reported
@Optus @IsaacsonMarie Hi the press release doesn’t state when affected customers will be notified. Can we assume impacted customers have been notified now ? I have had nothing but problems with optus over the last few months from NBN to mobile outages and now this . It’s time to move! #cyaoptus
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Axoplasmic Gap (@axoplasmicgap) reported
@lavosaurus Damn. Was gloating that I don’t have any services with Optus, and you’ve just reminded me I have Optus sport.
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Ross Floate (@RossFloate) reported
The Optus response as reported on the ABC is incredible. “We lost enough of your data for bank accounts to be opened in your name, so you might wanna look out for that if you think that would be a bad thing”.
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Ravi Nayyar (@ravirockks) reported
My take on the potential Optus data breach: I’m thrilled that a critical infrastructure asset operator only potentially suffered a PII breach, not a disruptive event (whether malicious/non-malicious*). And shut it down + let the authorities know.
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I Stand With Ukraine 🇺🇦 ❤️🏳️🌈 👬🇦🇺 (@aussiemoose) reported
So, this whole Optus data breach is just great - as a past customer, all my details, bar payment stuff, are out there so here goes trying to make sure nothing is done to me identity theft-wise - what fun 🙄
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TopG Warrior (@TopGWinner) reported
@JacksonHHax @Optus More tragic are people who slowly support digital ID and cashless society - Own Nothing And Be Happy or Own Nothing and Give Everything to Hackers.