Optus

Optus Outage Map

The map below depicts the most recent cities in Australia where Optus users have reported problems and outages. If you are experiencing problems with Optus, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Optus users affected:

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 60
Brisbane, QLD 40
Melbourne, VIC 33
Perth, WA 16
Adelaide, SA 4
Canberra, ACT 2
Townsville, QLD 1
Atherton, QLD 1
Sippy Downs, QLD 1
Warrnambool, VIC 1
Kalgoorlie, WA 1
Cairns, QLD 1
Urraween, QLD 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • bjdavi Ben Davis (@bjdavi) reported

    Serious problems with #optus mobile network this morning in Weston Creek area. Call dropouts abound. Wasn't until I checked that they are servicing a tower. Is it too hard to send a broadcast to all customers in area?

  • SurteesAustrali David Surtees (@SurteesAustrali) reported

    @trevorlong @ClintMaynard2GB I found the Optus coverage maps quite deceptive....the purple 5G in a lot of cases didn’t not happen. Back with Telstra and much happier. Surprised you going with Belong? You have no smart watch you want service on as well?

  • venna_tohilima Venna_LashFix (@venna_tohilima) reported

    I hate Optus so bad I want to throw my phone 😤😤😤

  • NowWerewolf Werewolf Rights Now! (@NowWerewolf) reported

    Optus, you are ****

  • callumjmorgan Cal (@callumjmorgan) reported

    @Optus you did “work” on my area of Baldivis and now I’ve gone from a consistent 4 bars of signal to barley 1, can barely make a phone call wtf

  • rulingoverlord Castro123 (@rulingoverlord) reported

    @Optus the nbn has been slow and unstable for the passed 3 hours. Feels like there is more time it doesn't work than work...so gotta ask why am I paying for this.

  • Armaron1 Armaron (@Armaron1) reported

    @Optus yeah a modem restart usually fixes it. Also currently having my connection monitored by a senior tech from you guys because also having random disconnect issues. They will call me tomorrow since I don't have access to a mobile. I'll mention the upload issues.

  • georgeheathcote LOS_Nebraska (@georgeheathcote) reported

    @Optus hey. Does your 5G home broadband work with gaming consoles? I got it today and the lag spikes make Apex Legends on the PS5 terrible to play. Constant 1 second freezes. Would really appreciate some advice on how to fix

  • TheoneSia1518 Theone (@TheoneSia1518) reported

    @Optus @chooseajob Fair dinkum my coverage has been atrocious.... apparently tower work finishes in 1 hour. 🙄 I even couldn't use my phone for paying things at shops today.thats just the beginning of it! It's been worst ever in my entire life

  • sfcbilly billy 🇦🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sfcbilly) reported

    @Optus why is my internet so slow? 😭

  • w00kiee77 Ben Parker (@w00kiee77) reported

    @Optus I don't need to take this via DM, I will voice my continuing disgust at the poor communication from Optus in public. Continuing the works for nearly two weeks without communicating to your customers is both a technical & customer service failure & needs to be on the public record

  • Breebie_Loz Alison Kench (@Breebie_Loz) reported

    @Optus You say there are no outages or problems on the central coast, NSW... but the speeds are a joke over the past 24 hours. We pay extra for the 100/40 and the speeds we have been getting have been almost dial up and adsl speeds. max speed is 20mbps/0.67 mbps

  • jupiter3x69 Jupiter Price (@jupiter3x69) reported

    Got a little caboose a few years ago now The worked 3 years in saved on juice and matenance costs So look at that again before inflation raises it ugly head Think five years low cost And get a one year mobile plan low cost Catch connect is ok for Optus network Cheow

  • billionaire2019 Liam P (@billionaire2019) reported

    @Optus what's going on please. My area has had mobile maintenance for last 6 days. Almost zero data speeds on 4G. Went to my parents in different location and same issue. My case was logged and closed.

  • geoff_craig Slim 🏏🐶🥃🛩🐝🍯 (@geoff_craig) reported

    @Optus This is still unreliable with poor upload speeds. Is this really a price issue? Can I get better guaranteed bandwidth on a higher plan??? Why do I have to monitor and trouble shoot YOUR network & equipment?

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