Optus Outage Report in Brisbane, State of Queensland
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The latest reports from users having issues in Brisbane come from postal codes 4000, 4122, 4151, 4101, 4509, 4006 and 4113.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (59%)
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Phone (18%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
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| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Politic@l Spinner
(@LesStonehouse) reported
from
Brisbane, State of Queensland
@FearbySoftware Optus for over 20 years.. Never had a problem.. Fingers crossed
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greg bradley
(@gb7004) reported
from
Brisbane, State of Queensland
@Optus Dear @Optus I havre tried and spent over 15 hours trying to sort this out, including your ‘help’ desk which does nothing, as you can see from the images all you people do is lie
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Michelle Worthington
(@michelle_author) reported
from
Brisbane, State of Queensland
@Optus DM sent. I’m not sure you can help. I was simply told I should have read my contract better.
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Lliam Parslow
(@parslow77) reported
from
Brisbane, State of Queensland
Watching Liverpool this morning on Optus Miss 12 walks down the hall waking from her slumber and spots the Nike Ad. “Look Dad!, it’s @samkerr1!!”
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GregStonham
(@GregStonham) reported
from
Brisbane, State of Queensland
@cathywilcox1 @Optus I hope they're a having a good hard look at themselves after loosing my phone 18 days ago, and refusing me a loan phone, refusing to suspend my network access charges and refusing to replace the original handset, which was still under warranty
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Mickey Dee
(@WhiplashUnited) reported
from
Brisbane, State of Queensland
Can’t even watch a five minute video because .@optus is useless. Worse still it’s NBN.I pay $85 month for a failing service. Rort.
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Daniel Box 🇬🇧🇦🇺
(@DanielBox87) reported
from
Brisbane, State of Queensland
@falmouth_wolf Im watching on optus sport, they're just as biased towards city. Never get any credit do little old #wolves
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Deb Berger
(@debmberger) reported
from
Brisbane, State of Queensland
@Optus Thank you. It’s a pity your chat help couldn’t check this. Or at least advise me to look at it. I was asked to reset my phone, remove my SIM card, change various settings. Each of these solutions were suggested multiple times despite advising none of them corrected the issue.
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Jason Crouch
(@mycrouch) reported
from
Brisbane, State of Queensland
@Optus Bit hit and miss. If I turn airplane mode on and off it reconnects just fine. I’ve also reset my phones network settings. It’s happened a couple of times today. I’ll monitor it.
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brandon
(@brandonlung_) reported
from
Brisbane, State of Queensland
@lavosaurus Ooh that’s sick! Someone told me to complain about my wifi being shit (Optus as well) and they’ll give me free stuff, so maybe I do both and get all the benefits haha
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Alex Smith
(@AlexJSmithy) reported
from
Brisbane, State of Queensland
@Telstra It has a yargi rooftop antenna. Installer says the issue is alignment of distant cells and jumping from one to other and dropping out. Have 4 bars on Optus.
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greg bradley
(@gb7004) reported
from
Brisbane, State of Queensland
Dear @Optus you are a disgrace, cancel my ADSL as I am signed up to NBN well I would be but still waiting for a modem from you from 10th Oct, rang help desk and Annika CB690949 was going to ring me back in 10/15 minutes 40 minutes.
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Alex Smith
(@AlexJSmithy) reported
from
Brisbane, State of Queensland
@Telstra Matthew, thanks for the offer but @Telstra mobile coverage is so poor at my house that extra data is not much use. In fact I have to rely on wificalling to use the mobile. Fortunately our other mobiles are on @Optus which has great coverage.
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Jase Smith
(@JaseSmith78) reported
from
Brisbane, State of Queensland
@GaryNunn1 Aldi mobile uses the Telstra network without the Telstra price... but not sure if it supports things like multi devices or Apple Watch - I put my husband on $35 Optus plan (plus $15 to link iPad and the watch was free for the first year) with 30gb
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V2★Anтнøny
(@MKWAnthony) reported
from
Brisbane, State of Queensland
Currently having a blackout and my 4G is garbage at best. Optus letting me down like most people in my life lol
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Lema Niumata Noel
(@LemStar71) reported
from
Brisbane, State of Queensland
I’m so disappointed with your service tonight @Optus, chatted with 3 people who disconnected on me 3 times, I just called & the guy said he cldn’t access my details to call back in 2hrs. We haven’t been able to get connection. #nothappy
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Sam
(@samf_66) reported
from
Brisbane, State of Queensland
@NBN_Australia The problem is the techs that are sent won’t check the connection on the street. They change something internally for no good reason and report back that the fault is fixed which it is not. I go back to @Optus and the same process happens again.
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David O'Donoghoe
(@david_odonoghoe) reported
from
Brisbane, State of Queensland
dearest @optus , I phoned you, and asked to be put through to the customer retention team. So far, I have been transferred 4 times, and am now on hold.. after being told that the wait time will be 15 minutes. #optus
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brandon
(@brandonlung_) reported
from
Brisbane, State of Queensland
@lavosaurus Oh shit that’s decent! A while back I saw Optus doing a specia that was $40 for 80gb, so that’s what I’m realllly hoping for eventually. Also just realised my plan ends in October so your way might be able to happen sooner than later haha
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David Findlay
(@davidjfindlay) reported
from
Brisbane, State of Queensland
Good work @Optus I recommended you to my father, but after buying a SIM he’s spent hours failing to get it activated via your automated customer anti-service system which is apparently designed to thwart victims from getting to speak to a person. Never recommending you again.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Optus
(@Optus) reported
@surfnturfnsurf Hi. Our teams are aware of an issue impacting the Wales v Austria match on Fetch and are working on a fix asap. In the meantime, we recommend using other viewing methods if possible (eg. Chromecast, Optus Sport app or streaming via our Optus Sport website. (1/2)
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Souvlakia ...one is never enough
(@alyx_the) reported
@abcnews Like..why did Gladys keep it shtum before an election ? Or was this another bad choice ? Yes, Optus.
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Anthony Caruana
(@Anthony_Caruana) reported
The removal of superflious equipment (boxes, cables, etc) should have been part of the project @NBN_Australia ran. I spent over an hour in an online chat with @Optus to get someone there to understand the issue and book me a tech. And now i'll need to do the same with @Telstra
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Regan-James
(@GoonOfOz) reported
Does anyone’s @Optus @OptusSport Internet/WiFi just consistently cut out recently? Been like this for 2-3 months after having the same issue 6 months ago. Why is it Internet so unreliable? And now it has completely dropped off!!! What am I paying for? I need a new provider!
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sheraya
(@SherayaViola) reported
@Optus can you please hurry up and fix whatever is it that you’re fixing at the tower closest to the hassall grove area thanks 👍🏽
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Paul Rule
(@prule) reported
@Optus Having trouble checking my usage - logging in to myaccount just says "Something went wrong". Can't live chat or message because that forces me to log in which then just gives me "Something went wrong" infinite loop...
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oktay tilkili
(@oktaytilkili) reported
@Optus They said they will call me but never get a call. I had no internet more than 10 days this month. Internet came back only as a 4g. I am still not able to use even 5G modem. All my smart devices are down Bcz they cannot see 5G modem available at all.
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Amy 🐺👩💻🏡💉💉💉
(@Amys_Kapers) reported
@chipswoon Urgh, that's rough! Is it worth checking that NBN is your best option? I had similar issues in a previous rental but when I looked turned out I could get cable through the existing Foxtel install, which took me from 3MBps to 30 (Telstra & Optus website told me that was an option)
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Tabatha
(@tabAFER) reported
Is anyone else having as many speed issues and frequent drop outs as we are on @Optus NBN? Pretty much over it at this point. Impossible to get anything done when your supposed highest speed connection can’t even load the Speedtest website.
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Malith Fernando
(@mfernando412) reported
Not even one month after getting my home internet issues sorted, it stopped working again yesterday. Multiple calls & msgs but i am yet to receive any calls/resolution. Big mistake i made moving to @Optus. Should've stayed with @Telstra where i never had any issues. #Broadband