Optus Outage Report in Brisbane, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
The latest reports from users having issues in Brisbane come from postal codes 4000, 4006, 4101, 4169, 4102, 4152, 4103 and 4121.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 07: Problems at Optus
Optus is having issues since 04:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (70%)
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Phone (12%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Politic@l Spinner
(@LesStonehouse) reported
from
Brisbane, State of Queensland
@FearbySoftware Optus for over 20 years.. Never had a problem.. Fingers crossed
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Xiang Li 李翔
(@Dr_Xiang_Li) reported
from
Brisbane, State of Queensland
@TWBredy @martinalexsmith ...... OPTUS so slow
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Mickey Dee
(@WhiplashUnited) reported
from
Brisbane, State of Queensland
@Optus even when you send a new modem I have the same problems. This is just getting ridiculous now.
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Politic@l Spinner
(@LesStonehouse) reported
from
Brisbane, State of Queensland
@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN
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Neil Maddison
(@neilmaddo10) reported
from
Brisbane, State of Queensland
Trying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.
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Alex Smith
(@AlexJSmithy) reported
from
Brisbane, State of Queensland
@Telstra It has a yargi rooftop antenna. Installer says the issue is alignment of distant cells and jumping from one to other and dropping out. Have 4 bars on Optus.
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Hilly73
(@hillyshoist) reported
from
Brisbane, State of Queensland
If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here
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brandon
(@brandonlung_) reported
from
Brisbane, State of Queensland
@lavosaurus Ooh that’s sick! Someone told me to complain about my wifi being shit (Optus as well) and they’ll give me free stuff, so maybe I do both and get all the benefits haha
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brandon
(@brandonlung_) reported
from
Brisbane, State of Queensland
@lavosaurus Oh shit that’s decent! A while back I saw Optus doing a specia that was $40 for 80gb, so that’s what I’m realllly hoping for eventually. Also just realised my plan ends in October so your way might be able to happen sooner than later haha
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Sam
(@samf_66) reported
from
Brisbane, State of Queensland
@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted check the connection on the street. Farcical!
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Daniel Box 🇬🇧🇦🇺
(@DanielBox87) reported
from
Brisbane, State of Queensland
@falmouth_wolf Im watching on optus sport, they're just as biased towards city. Never get any credit do little old #wolves
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Xiang Li 李翔
(@Dr_Xiang_Li) reported
from
Brisbane, State of Queensland
@martinalexsmith @TWBredy Jealous，locked in for another 6 month with this optus ADSL service...
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Lema Niumata Noel
(@LemStar71) reported
from
Brisbane, State of Queensland
I’m so disappointed with your service tonight @Optus, chatted with 3 people who disconnected on me 3 times, I just called & the guy said he cldn’t access my details to call back in 2hrs. We haven’t been able to get connection. #nothappy
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GregStonham
(@GregStonham) reported
from
Brisbane, State of Queensland
@cathywilcox1 @Optus I hope they're a having a good hard look at themselves after loosing my phone 18 days ago, and refusing me a loan phone, refusing to suspend my network access charges and refusing to replace the original handset, which was still under warranty
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Alex Smith
(@AlexJSmithy) reported
from
Brisbane, State of Queensland
@Telstra Matthew, thanks for the offer but @Telstra mobile coverage is so poor at my house that extra data is not much use. In fact I have to rely on wificalling to use the mobile. Fortunately our other mobiles are on @Optus which has great coverage.
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Brett Turville
(@Tur71e) reported
from
Brisbane, State of Queensland
@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet
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Jason Crouch
(@mycrouch) reported
from
Brisbane, State of Queensland
@Optus Bit hit and miss. If I turn airplane mode on and off it reconnects just fine. I’ve also reset my phones network settings. It’s happened a couple of times today. I’ll monitor it.
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Mickey Dee
(@WhiplashUnited) reported
from
Brisbane, State of Queensland
Can’t even watch a five minute video because .@optus is useless. Worse still it’s NBN.I pay $85 month for a failing service. Rort.
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Sam
(@samf_66) reported
from
Brisbane, State of Queensland
@NBN_Australia The problem is the techs that are sent won’t check the connection on the street. They change something internally for no good reason and report back that the fault is fixed which it is not. I go back to @Optus and the same process happens again.
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Sam
(@samf_66) reported
from
Brisbane, State of Queensland
@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted to check the connection on the street. Farcical!
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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L.E.
(@LE_Kay88) reported
Went to get a licence with my correct name on it today (my middle names were separated by a comma, not a space) and there was a security guard letting the Optus licence renewals in. I heard him say “it was a scam” and “it was a security problem not a data breach”… sigh.
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Evangelos G
(@evangeorgevoug) reported
@Jeremy_Kirk @Optus @medibank Anyone that says Optus' approach is either ignorant, or simply has not lived through a ransomware or even cyber-incident broadly. Fronting media, open communication, presenting the facts as they are UNCOVERED is the key.
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David J O'Brien 🌏💧
(@DaveONewcastle) reported
Gov shld be informed of full extent of breach& help manage notification. Void in notification process exists for fmr customers who's current email& ph no' aren't held by #optus. *NB-Notification via priv' no' is not an effective response as many ppl ignore calls from priv no's.
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Evangelos G
(@evangeorgevoug) reported
@Jeremy_Kirk @Optus @medibank Anyone that says Optus' approach was the better is either ignorant, or simply has not lived through a ransomware or even cyber-incident broadly. Fronting media, open communication, presenting the facts as they are UNCOVERED is the key.
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Aspa_Rose
(@asparagus_rose) reported
Hey @Optus it's disappointing that your customer service team lack awareness of the #VicFlood in Maribyrnong. After being on hold, transferred twice, then disconnected, I dread having to explain AGAIN why I can't simply take my modem to a new home.
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Nicola N
(@nye_nicola) reported
@meccabeauty Asking for copies of my ID documents doesn’t seem like a good anti-fraud measure given the risk associated with that kind of data. And doubly so since you hang onto it even after the transaction is completed. This is exactly the problem Optus is facing right now.
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Garfield
(@Garfiel1010) reported
@ServiceNSW Do I not need to replace my driver's license if I am not a Optus customer ?
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💙💛 David L. Gorbach
(@dgorbach) reported
@GladysB Optus and the Optus App have gone from great to good to terrible. Humans want a sensible voice on a the phone. Just because it can be automised doesn’t mean it’s wise.
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Nicola N
(@nye_nicola) reported
@meccabeauty A fraud detection system will not help me if I have given you copies of my passport (to verify my credit card) and you experience a data breach. Don’t hold onto data you don’t need: then it can’t be breached. Don’t do an Optus! (Fraud doesn’t enter into it.)
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Ben 😎
(@The_Karmelian) reported
@Jeremy_Kirk @Optus @medibank very true. at least Medibank is fronting media. All Optus can do is send apology email 2 weeks ago with Dear Customer, Not even a name. I wonder if they have control over all data systems. Do both use same parent CRM software?