Optus outages and service status in Brisbane, Queensland

Problems in the last 24 hours in Brisbane, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Brisbane, Queensland

The most recent Optus outage reports came from the following cities: Brisbane.

City	Problem Type	Report Time
Brisbane	Phone	8 days ago
Brisbane	Internet	8 days ago
Brisbane	Internet	14 days ago
Brisbane	Internet	17 days ago
Brisbane	Internet	17 days ago
Brisbane	Phone	20 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Brisbane, Queensland

Latest outage, problems and issue reports in Brisbane and nearby locations:

• 
  Barry Rutherford | Parkrun fan (@barryrutherford) reported 4 minutes ago from Brisbane, Queensland

  @AnitaHeiss @Optus I’ve had two emails confirming my data had been breached even though I haven’t been a customer since 2005

• 
  Timmy (@TimmyfromOz888) reported 5 minutes ago from Brisbane, Queensland

  @ktdenise My only true issue atm is struggling to screen mirror but mainly due to having an outdated TV and or not having an Apple Box.. mainly issue for my Optus Sports but that not a drama atm lol

• 
  Daniel (@Daniel__Nash) reported 6 minutes ago from Brisbane, Queensland

  @Optus hello, we got a new plan yesterday and the sim is not yet activated. Not in store, not later as told, not thanks to the online chat agent today, and I can't find the way to do it. Kinda need to be able to use the phone... please help.

• 
  Nathan John Kearney (@nothingkanye) reported 9 minutes ago from Brisbane, Queensland

  How is @Optus so incredibly bad? It's my 4th time on customer support since I got mobile broadband one month ago because the internet isn't working.

• 
  💧cognitive verb (@CognitiveVerb) reported 13 minutes ago from Brisbane, Queensland

  Dear @Optus I can’t do my job with slow internet

• 
  Michael McNally (@NTEUQldDivSec) reported 17 minutes ago from Brisbane, Queensland

  Absolute crap service from @Optus “more than an hour and so we won’t be dealing with your call today”. #optusfail Yasmin got through and they wouldn’t let her just report the fault even though she has an @Optus account at same address. Complete failure of their outsourcing model

• 
  Matt Guest (@Guesty22) reported 18 minutes ago from Brisbane, Queensland

  @Optus your 5G service is really terrible. It’s been awful for about 3/4 weeks but on and off awful for months. I really need to get rid of this and look at going on your other plans or elsewhere….

• 
  Politic@l Spinner. (@lesstenny) reported 22 minutes ago from Brisbane, Queensland

  Great.. I'm blaming you @Optus our credit card has been compromised three times with dodgy transactions.. My wife now has to get a new card.. Again I say **** you optus, we are so pissed off

• 
  Politic@l Spinner (@LesStonehouse) reported 23 minutes ago from Brisbane, Queensland

  Hi @Optus no internet since early this morning which means landline phone's not working.. we have a sick mother-in-law who needs to communicate with us.. could you please Mark this is urgent in the Mitchelton area cheers

• 
  Gary Thomas Ellis (@GaryThomasEllis) reported 28 minutes ago from Brisbane, Queensland

  Bloody hell #Optus 6 ads in a row in a subscription service is beyond reasonable. All the ads were for your own products.

• 
  Jo (@JoGierke) reported 34 minutes ago from Brisbane, Queensland

  @Optus so we are now into week 3 of no service to my Apple Watch and no idea when this will be fixed even though I have had a tech unpair my watch many times, many attempts and trips to the store and 2 new sims... what’s the plan @Optus move back to @VodafoneAU

• 
  Politic@l Spinner (@LesStonehouse) reported 35 minutes ago from Brisbane, Queensland

  @Optus My wife should contact you tonight she's working.. **** she was a mess never I want to see her like this again

• 
  James Blackwell (@BlackwellJ_) reported 36 minutes ago from Brisbane, Queensland

  My 2nd days-long internet outage in a week with @Optus — and they can’t/won’t send a technician out until Tuesday...

• 
  Shane Harris (@ShaneAusKiwi) reported 40 minutes ago from Brisbane, Queensland

  This is the year I cancel everything. Foxtel's gone. Uber's gone. Doordash gone. Optus gone.

• 
  Stephen Beckett (@StephenABeckett) reported 41 minutes ago from Brisbane, Queensland

  @Optus trying to change my voicemail message to say I’m on leave. Apparently my phone number is invalid. Pls help

• 
  Lliam Parslow (@parslow77) reported 41 minutes ago from Brisbane, Queensland

  Watching Liverpool this morning on Optus Miss 12 walks down the hall waking from her slumber and spots the Nike Ad. “Look Dad!, it’s @samkerr1!!”

• 
  Politic@l Spinner (@LesStonehouse) reported 45 minutes ago from Brisbane, Queensland

  @FearbySoftware Optus for over 20 years.. Never had a problem.. Fingers crossed

• 
  Kathryn Geels (@girlondon) reported 47 minutes ago from Brisbane, Queensland

  @alsotheabyss @LaurenBeldi I felt the same about filling out those forms even before the Optus incident. It really wasn’t very clear how they used the information, how they stored it and where, who had access to it, and how long they keep it.

• 
  Timmy (@TimmyfromOz888) reported 48 minutes ago from Brisbane, Queensland

  @imogynmargaret @ktdenise @Optus I’m Optus no problems my end... odd

• 
  Steve Medley (@stevemedley) reported 52 minutes ago from Brisbane, Queensland

  @Optus no internet, called support, told ling wait use message system, talked to a bot, no reply still no internet! Useless!

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jean-Pierre YIN (@kalsue) reported 3 minutes ago

  @llelectronics @thesamuelnam Vodafone Network: Unlike Telstra and Optus, offers a 90-day grace period for international visitors with non-compliant phones. If you use a Vodafone local SIM or purchase a travel eSIM that specifically runs on the Vodafone Australia network, your phone will work normally.

• 
  Val (@mightgetthere) reported 3 minutes ago

  @DevMohali @Ausbobsmit I have met some really nice Indians, and I have met some that want to rip us off every chance they get. I will never again deal with an Indian or a Pakistani in telecommunications. I’m not sure but I think Telstra and Optus are a bit gun-shy well.

• 
  DΛMΘ (@DAM01983) reported 3 minutes ago

  @Optus what's with your reception and your internet lately? Down to 4g and 2 bars on reception and my home internet keeps cutting out or not working Past a joke

• 
  Nikki Austin's Aussiegirl 💖 Love Hank & Elvis (@AbAussieGirl) reported 4 minutes ago

  @DAM01983 @Optus Haveing the same problem they need to fix all their services I barely have phone coverage at all anywhere it just cuts down and says no service and the Internet is ridiculous dropping out all the time they find people up they can't maintain a service

• 
  Optus (@Optus) reported 8 minutes ago

  @billdogan Hey Bill, it's not good to hear you're experiencing different internet speeds on your devices. When it comes to reception, Optus is constantly upgrading our network to provide better coverage. However, multiple factors can affect this, such as your hardware capabilities, software update, the building materials used in your home, and other signal blocking objects in your area. I have also checked your address from our end, and it looks like we haven't had any reported mobile network issues in this area. Please send us a DM with your full-service address, so we can investigate further. -Enku

• 
  🏴‍☠️ Purple Haze⚓️ (@PurpleHaze_Lee) reported 11 minutes ago

  In 3 weeks, Freo play StK at Optus. During that time, I hope I can forget that the Blues had a red hot sniff on the road against the Dockers while the Saints stomped on their dead carcass in front of the Blues home crowd. One year ago today, 94-33. Never forget that one.

• 
  Wellnesskoenig 👾 (@mogelonmuskmog) reported 16 minutes ago

  So sad I see we was yesterday 1.86 I was -12% my ton I see but was fomo csuse Optus told we have now leave no war more but anyway my plan was to+-0 change it but so hard man im down 8k more than just 3.800 I see

• 
  Francis McF (@FrancisMcF1O) reported 17 minutes ago

  Telstra MVNOs ████████████ (higher cost) Optus MVNOs ██████░░░░░░ (mid-range) Vodafone MVNOs ████░░░░░░░░ (cheapest) Conclusion: We pay more because only one network actually works.

• 
  dexq (@qexdval) reported 21 minutes ago

  Tech illiterate idiots in this comment section is insane, if ur still getting low internet speeds with nbn installed ur likely not asking for the fttp upgrade which is free and ur paying the same per month sometimes even cheaper then ur avg fttn ect with deals, yes sometimes u cant get fttp installed but cases are slim and u only ever have to pay if ur 1. Getting business grade lines (which u wont need for the avg household) 2. If they have to actually install the lines which if u have pre existing lines then ur fine and wont need to pay which is the case for most, As for wifi its only really a user issue so many things can can contribute to a bad wifi connection Like Bad routers Damaged lines Interference (usually if u have ur router lined with a stud in the wall can contribute to this) but microwaves and emf interference can cause a bad wifi connection Some routers just need a simple setup properly rather then it being just default IF you’re internet provider says anything like ur ineligible immediately ask for a technician to come out and look as the internet provider company’s themselves don’t have the technology to see if you’re ineligible or not they might say they do but at best they only have surface level ****, my first 2/3 calls to the internet company’s themselves were “you’re ineligible” the 4th I asked for a technician to atleast have a look and he said and in quotes “this is piss easy to install what where they even telling you” they then relayed that to them and got this (photo attached) within the next couple of days with the fibre installed And I’ll add my circumstances which is why I think most will not have any issues • I live in ******** nowhere with a avg of 2/5k people with a outdated tower for the town • the house I’m currently in is roughly 80+ years old as far as I know it got built in 1945 (yes it did get re modernised but like surface level **** like up to date stove and redone walls and paint obviously) no rewiring Yes we got ****** by abbot so we had to deal with **** company’s like Telstra Optus selling a fttn scam for probably more than enough time but we have had fibre implementations for a while now so the wifi/internet connection excuse just isn’t there anymore maybe at the start but we are pretty close to having most of Australia on fttp or atleast attempting We are in no way as good as NZs and USAs fibre implementations but you should be getting perfectly fine wifi and speeds for the avg homes use no matter what you do and if u work from home and do any data transfer work.

• 
  Dave (@Dave87990998) reported 26 minutes ago

  @freodockers loss fixed how many miss in optus this is ridiculous coach how did u select ur forwards today all are like my ****