Optus Outage Report in Brisbane, State of Queensland
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The latest reports from users having issues in Brisbane come from postal codes 4000, 4006, 4075, 4110, 4124, 4152, 4101 and 4053.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (37%)
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Phone (29%)
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E-mail (15%)
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Wi-fi (11%)
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Total Blackout (7%)
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TV (1%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
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| Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Bryce Parker
(@bryce_parker26) reported
from
Brisbane, State of Queensland
@TheSportsFreak @OptusStadium That’s really poor still think all test should be played in school holidays I did agree with your point about the WACA the only tests that should be played at Optus are Ashes and India They probably should have given perth a South African tests given the expat population
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nick shewring
(@nickshewring) reported
from
Brisbane, State of Queensland
@JarradLawrence Did the data breach effect only current customers or anyone that’s been a @Optus customer over the years?
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Steve Putt
(@EthicalAdviser) reported
from
Brisbane, State of Queensland
After telling the optus chat line that my house had burned down and that I had tried repeatedly to get the nbn cancelled (which I am still paying for), she asked me, and I kid you not, if I had tried turning it off and turning it back on again. I…I don’t know how to answer.
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Matt
(@MattIsNE1) reported
from
Brisbane, State of Queensland
@TGUZ72 @Optus Well I have evidence as per screenshot and chat history that there is an issue which @Optus know about and they will compensate for number of days we are without service.
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Steve Putt
(@EthicalAdviser) reported
from
Brisbane, State of Queensland
Hi @Optus just got this message about ‘not returning my fetch box’. I have told you repeatedly over the last 12 months that my house burnt down and there is no fetch box. I have begged to speak with a real person with no luck. I’ll need confirmation by the end of the
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Willow
(@Willow07935405) reported
from
Brisbane, State of Queensland
@Anthony_Klan They are id##ts I got a letter today but it was addressed to my house but with someone else’s name, I’ve lived at this address for 32 years and have been a optus customer since then 😳
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Stephen Beckett
(@StephenABeckett) reported
from
Brisbane, State of Queensland
@Optus trying to change my voicemail message to say I’m on leave. Apparently my phone number is invalid. Pls help
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Steve Putt
(@EthicalAdviser) reported
from
Brisbane, State of Queensland
The Optus fellow told me to DM me the problem and give him ‘as much info as possible’. Hoo boy, he’s asking for it.
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MissLiLy
(@Team_LiLy) reported
from
Brisbane, State of Queensland
hey @newscomauHQ saw your article on @Optus about their incompetency and the hecking! They told me I wasn’t hacked and then a month later told me I was! Being trying to find a resolution and they are useless. Reach out if you want the story!
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James Cridland
(@JamesCridland) reported
from
Brisbane, State of Queensland
@Yeahbutnaahh @Optus Optus informed me last week that my Australian passport number has been compromised. Narrator: James didn't have an Australian passport when he was an Optus customer. He is confused.
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Bryce Parker
(@bryce_parker26) reported
from
Brisbane, State of Queensland
@TheSportsFreak @OptusStadium That’s really poor I did agree with your point about the WACA the only tests that should be played at Optus are Ashes and India They probably should have given perth a South African tests given the expat population as well
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Steve Putt
(@EthicalAdviser) reported
from
Brisbane, State of Queensland
@Optus @glendat45 My house burnt down 14 months ago and they charged me for not returning the fetch box. That burnt along with it. Impossible to get any service from them. Hope it gets sorted out soon for you.
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:Matt.
(@Matteris) reported
from
Brisbane, State of Queensland
@EVillainess @markrayfield2 @Jeremy_Kirk Better check the ACMA carrier legislation and then the audit requirements. 👍 Optus have failed to maintain customer privacy. Failed to secure the private data AND have failed to protect data IMO this was a deliberate act from cabal to force a cyber security event in the future.
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Joshua Byrd
(@phocks) reported
from
Brisbane, State of Queensland
tbh private health insurance shouldn't even exist (neither should private telecommunications - looking at you optus) and should be shut down immediately as they've proven they can't be trusted with our data, but that's another story /rant over
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Shane Harris
(@ShaneAusKiwi) reported
from
Brisbane, State of Queensland
This is the year I cancel everything. Foxtel's gone. Uber's gone. Doordash gone. Optus gone.
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Robert Watkins
(@twasink) reported
from
Brisbane, State of Queensland
@haruki_zaemon @Optus I’ll try again when I upgrade my phone (which arrives in a couple of weeks). That will include shifting to a new 5G plan, which will hopefully fix the weirdness.
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Steve Putt
(@EthicalAdviser) reported
from
Brisbane, State of Queensland
Hello again @Optus . I have been on the chat service 1 hr and 45 minutes and this is the most recent message ‘As per checked, there was a usage on it. May I know if this happened to one place? Or to other places?’ Do you deliberately make it difficult to solve problems?
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Matt
(@MattIsNE1) reported
from
Brisbane, State of Queensland
@TGUZ72 @Optus That’s one thing about hiring people to provide front line support when they are not adequately equipped to work through issues. Sometimes that will result in someone letting out more information than they should.
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Barry Rutherford | Parkrun fan
(@barryrutherford) reported
from
Brisbane, State of Queensland
@AnitaHeiss @Optus I’ve had two emails confirming my data had been breached even though I haven’t been a customer since 2005
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Barry Rutherford | Parkrun fan
(@barryrutherford) reported
from
Brisbane, State of Queensland
@InsidersABC Including me who was last an Optus customer in2005
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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SHRIMPMONEYCAPITAL
(@SHRIMPMONEYCAP) reported
So what happened? "[It's] still under investigation. However, this breach, like most, appears to come down to human error," an Optus insider told the ABC. They apparently opened up their customer identity database to other systems via API, then failed to secure it.
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Michelle B
(@michelleb15) reported
@Optus @rico_wallaby Revived an email saying my details had been impacted. However the email gave ZERO indication of how Optus will help. It’s all on me to try and catch any issues. Probably a bit later by then though to be honest #OptusHack #optusfail
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Duc Tien Tran
(@gachetbietdi) reported
@angrydad72 @Optus @IsaacsonMarie They don't know which customer's id lost.they rather spend hundreds of millions a year t
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Drambusters
(@mvyrmnd) reported
@chipswoon @arielbogle Optus had to collect that data because the government forces them to. Should be like the UK where you can buy a functional SIM from a supermarket and not need 100 points of ID to have a phone service
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Peter Smerdon
(@psmerdon) reported
@trevorlong Commiserations. As a former Optus customer myself I ask - why do companies retain PI info on *former* customers? There should be laws about that sort of stuff.
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Krystinne Eastlake
(@KrystinneEastl2) reported
@byronkaye If he/she/it is successful this time who is to say what he will demand from his victim. While he may have been trying to hamper Optus, what he actually did was make the average Australian have to face more problems, time and money. No sympathie he is nit Robin Hood
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Queenager
(@oneda_woman) reported
Hey @Optus... After 16 yrs with you, you're fncking dead to me. The harm you've done is to create monumental anxiety around the lack of power us victims have over our IDENTITY (data) being stolen. All because we entrusted you with this sensitive info in order to get a service. 🖕
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Austin Docherty
(@AustinDocherty) reported
@TheMaskedUnit @MoarToast @Optus Are no no longer a customer? It mentions “former account”.
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The Masked Unit
(@TheMaskedUnit) reported
@AustinDocherty @MoarToast @Optus Yep, I had a 4G broadband account for a bit before we got the NBN about 3 years ago, and that's the only Optus service I've ever had - not a current customer 🤬
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Austin Docherty
(@AustinDocherty) reported
@TheMaskedUnit @MoarToast @Optus Even worse, no longer a customer and they still have your name, address d.o.b. and driving license / passport numbers on file. Heads must roll.