Is Optus having an outage in Brisbane, State of Queensland?

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

 Problems detected at Optus

Optus in Brisbane, State of Queensland problems in the last 24 hours

Optus Outage Chart in Brisbane, State of Queensland

December 11: Problems at Optus

Optus is having issues since 05:20 PM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (57.78%)
  • Phone (25.56%)
  • Wi-fi (6.67%)
  • E-mail (5.56%)
  • Total Blackout (3.33%)
  • TV (1.11%)

Optus Outage Map Near Brisbane, State of Queensland

The most recent outage reports and issues originated from Brisbane, Capalaba and Logan City.

Optus in Brisbane, State of Queensland Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports Near Brisbane, State of Queensland

Latest outage, problems and issue reports in Brisbane, State of Queensland and nearby locations:
  • MendotaMarkH
    Mark Hindle ED, CFRE (@MendotaMarkH) reported from Brisbane, State of Queensland

    .@ParkinsonsQLD @ParkinsonsAus disappointing lack of service from @Optus @ParkinsonsQLD phones down since last week. #Optus doesn’t care we’re unable to provide services to #peoplelivingwithParkinsons #itsahealthissue #hollowpromises #notechsupport Running #charitybymobilephones

  • jack_kyte
    Jack Kyte (@jack_kyte) reported from Brisbane, State of Queensland

    @goose2448 @RSHunter71 I bought a phone from optus just a cheap they had so much shit installed the phone ran out of memory (ram) during setup the shit they installed at idle was using 96% right out of the box I returned it as not fit for purpose and got this alcatel a3

  • jack_kyte
    Jack Kyte (@jack_kyte) reported from Brisbane, State of Queensland

    @goose2448 @RSHunter71 Lol or find another ****** hah I am not too fond of Samsung's products either or provider phones like optus or telstra too much crap I like clean OS which I will give Apple credit they don't let the telcos bloat em too much down here

  • adamwesterink
    Adam Westerink (@adamwesterink) reported from Brisbane, State of Queensland

    @Optus Thanks for the update. Cable internet is has been painfully slow for the last 2 weeks.

  • GadgetGirlTracy
    GadgetGirl (@GadgetGirlTracy) reported from Brisbane, State of Queensland

    @GlennHampson @Optus I had this weird thing happen with me for months when I signed up to Optus but they never charged me just weird emails saying they did. It took many calls and message to fix

  • glendat45
    Glenda (@glendat45) reported from Brisbane, State of Queensland

    Nice work @Optus - internet problems not fixed after 2 hours on the line, u have my $ and I have no internet...2 add insult to injury I just opened a letter from O excitedly announcing NBN is coming to our suburb -that would be ok if I lived in the suburb stated in the letter.

  • louiseacullen
    Louise Cullen (@louiseacullen) reported from Brisbane, State of Queensland

    Not happy @Telstra Why do emails continually simply ‘disappear’. Too many people contact me asking why I haven’t responded. Your service is the reason! Time to switch! @Optus

  • lucky_rae
    Rae (@lucky_rae) reported from Brisbane, State of Queensland

    OPTUS yea right I had virtually any money for recharging but I recharged with $30 asked why I only got $5.00 extra credit sucks but charge with $40 or $50 you get it all so thinking of trying VODAFONE think Optus can be quite stingy

  • Rdathayne
    Rich Thayne (@Rdathayne) reported from Brisbane, State of Queensland

    This morning I called @Optus to check technician was coming. Customer service had no record of new address, quoting old address again. Gave my new details again before transferred to other department. Asked again for details & once again no record of new address on system.

  • ICT_GURU
    AJ Kulatunga (@ICT_GURU) reported from Brisbane, State of Queensland

    NBN not working so tried Optus network status and that's not working too. Excellent consistency! #CX #Fail

  • Katabolism
    Katabolism (@Katabolism) reported from Brisbane, State of Queensland

    @Optus WTF is wrong now. Internet doesn't work. Your phone numbers won't even let you talk to@someone and your live chat is offline. WTF type of service are you running. How the hell am I meant to get this fixed FFS

  • nicolejensen
    Nicole Jensen (@nicolejensen) reported from Brisbane, State of Queensland

    Also I gotta quit Optus. How is terrible service in inner Brisbane still a thing?

  • AntoBeck
    Anthony Beckhouse (@AntoBeck) reported from Brisbane, State of Queensland

    @Optus your @NBN_Australia plan is crap. Settle in on Sunday night to watch a movie I pay for on #fetch and I have to wait for 4 hours to start watching in SD. Joke!

  • MarkGottliebFOX
    Mark Gottlieb (@MarkGottliebFOX) reported from Brisbane, State of Queensland

    What’s with that weird light show at Optus Stadium on full time? Looks bloody awful on TV. I’m having a seizure #afl #AFLEaglesPies

  • DamianSharry
    Damian Sharry (@DamianSharry) reported from Brisbane, State of Queensland

    @Optus as a long term customer, the lack of service when ordering a new phone on line is appalling. After being told last Thursday 1-5 business days for delivery, I have just been told the item is not in stock and delivery is unknown. Poor.

  • boyfmoz
    Boy from Oz ?? (@boyfmoz) reported from Brisbane, State of Queensland

    If ur thinking of transferring ur mobile plan to @LetsBelong, do urself a favor & flush ur money down the toilet. I transferred to Belong 3 months ago & for 3 months Ive been unable to make outgoing calls. Belong says it wasnt their problem. Moved to @Optus - fixed INSTANTLY!!

  • martin_franklin
    Martin Franklin (@martin_franklin) reported from Brisbane, State of Queensland

    oh @Optus you’re like that rubbish mate who always lets me down but promises to be better next time. Broadband and TV service down once again in #bne 4151. Remind me what I’m paying for ? #optus #getittogether

  • voxel
    ■ voxel ■ (@voxel) reported from Brisbane, State of Queensland

    @csirac2 @Optus Ugh I went through that with a certain national broadband network and had to disable client side validation to get my address into the system

  • BrisbaneStokie
    Joe (@BrisbaneStokie) reported from Brisbane, State of Queensland

    @Optus It was an awful game. Not much you can do about it mate.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • remypascal
    Rémy Pascal (@remypascal) reported

    2/3 Optus acquired much less spectrum with a focus on so-called regional areas as it was prevented to bid in metro areas (30~35MHz lots). Dense Air (wholesale network business of small cells vendor Airspan) focused on metropolitan areas (5~35MHz lots)

  • P_Gregor
    Paul Gregor (@P_Gregor) reported

    @thecattery @VLine @vline_geelong @Telstra @VicTrack_Vic @Optus When I filled out the Telstra form, you can drop the pin onto the train line between Geelong & Melb. I just chose a spot outside of Geelong on the train line. It seemed to work as they admitted there was an issue...

  • tonyvibo
    Tony R (@tonyvibo) reported

    @KiLeRaD I don't use Optus, but if like Telstra there online chat might be more useful. I have found that Telstra stores and Optus shops do SFA as they are only agents and have very little pull to fix issues. Conversely send a email to the Optus CEO.

  • melaninenial
    Footsoldier of the matriarchy (@melaninenial) reported

    Needed tech support from #virginmobile but was on hold for 1 hr+ with no answer because @Optus killed off Virgin Mobile and cut 400 jobs. Virgin was great, **** @Optus and their disdain for their customers, I’m going to @amaysimAU

  • KiLeRaD
    Rads (@KiLeRaD) reported

    Spent an hour at the @Optus store trying, for the 4th time, to fix the **** up that was made (by the store) in Sept resulting in monthly overcharges. If they don't fix it this time, next stop: ombudsman.

  • MendotaMarkH
    Mark Hindle ED, CFRE (@MendotaMarkH) reported from Brisbane, State of Queensland

    .@ParkinsonsQLD @ParkinsonsAus disappointing lack of service from @Optus @ParkinsonsQLD phones down since last week. #Optus doesn’t care we’re unable to provide services to #peoplelivingwithParkinsons #itsahealthissue #hollowpromises #notechsupport Running #charitybymobilephones

  • cstratford
    chris stratford (@cstratford) reported

    @Optus Your understanding of the situation is 100x clearer than your technical support team. I've had three chats with them and each time have been instructed to speak to Netgear for technical support (this is paid support!). I've got no confidence in your tech support team. 😥

  • DJWilko124
    Dale Wilkinson (@DJWilko124) reported

    @Optus - the phone company that makes it nearly impossible to actually speak to someone on the phone. I'm sick of live chat - 5 consultants can't resolve my issue and I'm sick of re-typing my problem to each of them!

  • jjkglol
    shanaynay (@jjkglol) reported

    Legit Optus are hopeless ***** what ********

  • Enfusions
    Jie 😕 (@Enfusions) reported

    @Pxtto @All_Kizz Gotta wait a week for Telstra to fix the line outside that's affecting my Optus net