Optus Outage Report in Brisbane, Queensland

Problems in the last 24 hours in Brisbane, Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (38%)
• Phone (30%)
• E-mail (15%)
• Wi-fi (12%)
• Total Blackout (6%)
• TV (1%)

Live Outage Map Near Brisbane, Queensland

The most recent Optus outage reports came from the following cities: Brisbane.

City	Problem Type	Report Time
Brisbane	Phone	5 days ago
Brisbane	Wi-fi	10 days ago
Brisbane	Phone	10 days ago
Brisbane	Phone	10 days ago
Brisbane	Phone	12 days ago
Brisbane	Phone	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Brisbane, Queensland

Latest outage, problems and issue reports in Brisbane and nearby locations:

• 
  LimeEyed (@LimeEyed) reported 10 minutes ago from Brisbane, Queensland

  @Optus stop trying to bill me for a service i cancelled

• 
  Gary Thomas Ellis (@GaryThomasEllis) reported 10 minutes ago from Brisbane, Queensland

  Bloody hell #Optus 6 ads in a row in a subscription service is beyond reasonable. All the ads were for your own products.

• 
  Steve Medley (@stevemedley) reported 15 minutes ago from Brisbane, Queensland

  @Optus no internet, called support, told ling wait use message system, talked to a bot, no reply still no internet! Useless!

• 
  David J Gillespie (@djgillespie9) reported 16 minutes ago from Brisbane, Queensland

  Come on @kayosports fix your streaming 👎 Don’t tell me that it’s my speed, I’ve got ultimate speed!!! No problems with other apps - like Optus Sports 🤔

• 
  Steve Medley (@stevemedley) reported 17 minutes ago from Brisbane, Queensland

  @Optus, hey Floptus when are you finally going to finish work on the Cell Tower in Clontarf? At one stage it was supposed to be finished by mid Jan, but it is still dragging on! In the meantime I get 4th world service! Download speed 10.3, upload 1.16, and this is on 5G

• 
  Matt Guest (@Guesty22) reported 21 minutes ago from Brisbane, Queensland

  Optus being down is causing me all sorts of issues at work today.

• 
  Arash (@aimani) reported 29 minutes ago from Brisbane, Queensland

  @Optus we haven’t had mobile reception at our house in The Gap 4061 all day. Why the outage and when will it get rectified???

• 
  Renee-Lea (@reneeleaa) reported 36 minutes ago from Brisbane, Queensland

  @Optus you suck right now I can’t even unrestrict my phone through the app and I’m trying to wait for customer service online

• 
  Todd Hacking (@todd42246896) reported 37 minutes ago from Brisbane, Queensland

  Hey @Optus - I’m so annoyed. The service I’ve received is beyond appalling. I have a personal account and recently changed the business account to you but I’m told your crm system can’t differentiate or create two distinct entities - causing confusion and mix ups. It’s 2021!

• 
  Twenny-Juanita. (@Flansq) reported 39 minutes ago from Brisbane, Queensland

  @Optus Hey there. My mobile service has died completely. Is there any known issues going on? Waiting 15mins for an agent on live chat suggests maybe there is but not sure.

• 
  Imran Ali Rana (@emeerana) reported 40 minutes ago from Brisbane, Queensland

  Fix your **** @Telstra don't let your customers switch to Optus. ******* nightmare!

• 
  faeling 💜 (@faelingx) reported 43 minutes ago from Brisbane, Queensland

  hi you keep trying to charge me $500 for general use damages on screen/pixels UNDERNEATH the screen on a lease phone I had. You know that's a manufacturer fault right? Are you ok @Optus can you fix this stupidity thanks.

• 
  Twenny-Juanita. (@Flansq) reported 43 minutes ago from Brisbane, Queensland

  @ch1ch01 @Optus Yeah. I reported as well — and also raised it in live chat. Spoke with another person on Optus here and they also have the same issue (actually said it’s regular at this location)

• 
  Matt Guest (@Guesty22) reported 46 minutes ago from Brisbane, Queensland

  I really wish my @Optus 5G WiFi would not drop out every ten mins. Been nothing but trouble since we had it. Need to go back to NBN awful signal.

• 
  Nathan John Kearney (@nothingkanye) reported 53 minutes ago from Brisbane, Queensland

  How is @Optus so incredibly bad? It's my 4th time on customer support since I got mobile broadband one month ago because the internet isn't working.

• 
  Laszlo Heiter (@laciheiter) reported 53 minutes ago from Brisbane, Queensland

  @Optus and @NBN_Australia your network is shocking. I don’t think there’s been a day since Christmas that we’ve had a full day without network outage and connection dropping to the level where the internet just can’t be used. Seriously, just unacceptable for the price we pay. 😡

• 
  Timmy (@TimmyfromOz888) reported 55 minutes ago from Brisbane, Queensland

  @mspoppyvgk6 @Sairs_05 @Optus Mine actually been pretty since actually got the connection sorted and my actual data on phone is terrible at home lol

• 
  andrew dutton (@duttonkona) reported 57 minutes ago from Brisbane, Queensland

  Been 2 days without NBN in Mansfield qld. Silence from @optus but they confirm there is an outage.

• 
  Twenny-Juanita. (@Flansq) reported 57 minutes ago from Brisbane, Queensland

  @ch1ch01 @Optus The issue resolved itself once I left that immediate area but had to get a few towers away first.

• 
  Laszlo Heiter (@laciheiter) reported 59 minutes ago from Brisbane, Queensland

  @Optus Thanks. I have had several conversations and chats with customer service. I stopped reporting the issues, as it’s mainly nbn issues and it’s really frustrating. Paying $70 a month for the service you can hardly use is just outrageous. Text messages coming through advising outages

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Robinson (@GuinemaRobbo) reported 6 minutes ago

  @Optus Same trouble again, dropping out.

• 
  Arfman Masked Rider 😷(🚍🚆🚊🏢💻) (@arfman) reported 6 minutes ago

  So today I cut off the Optus cable service that was going to be decommissioned in less than two months and have replaced it with NBN. Not sure why this cuts deeper than I expected.

• 
  GamingWithMusic (@OfficialGWM) reported 8 minutes ago

  @Optus Why did I randomly recieve a message: "Hi, just confirming we've recieved your request to cancel your service for XXXXXXXX" when I never requested this. I'm concerned on my number getting cancelled.

• 
  chloe rou (@ch0zodia) reported 9 minutes ago

  Optus needs to hurry up and fix my fuxkin internet instead of smsing me "theres an outage" every 20 god damn minutes

• 
  Dan 🦘🔴 (@tweets_by_dan) reported 11 minutes ago

  @scouse_maestro Yeah, that’s fkd. Although I wonder if these jokers will actually offer a genuine Full 1080 service. That’s my main gripe with Optus

• 
  Melanie Usher (@mjgal) reported 11 minutes ago

  @p_terg Optus have been great. No problems...until recently...and now we're having intermittent ADSL.

• 
  Stefan Brydon (@Stefan_Brydon) reported 14 minutes ago

  @Optus been trying to get in touch for a while today and proving tiring. Can we arrange for customer service to get in touch urgently/ASAP! @OptusEnterprise

• 
  GamingWithMusic (@OfficialGWM) reported 15 minutes ago

  @Optus Why did I randomly recieve a message: "Hi, just confirming we've recieved your request to cancel your service for XXXXXXXX" (My phone number), when I never requested this. I'm concerned on my number getting cancelled.

• 
  Jon Mac (@JonMac12345) reported 22 minutes ago

  @Optus Well clearly you are not "available" 24/7 - I had to wait an hour before I got any "help" in the first instance

• 
  Killerbee 🐝 (@anodnawink) reported 24 minutes ago

  @Optus i have been without mobile service, on and off for over a month in 3885. I have made numerous complaints but now all is well. I changed to Telstra