Optus Outage Report in Brisbane, State of Queensland
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The latest reports from users having issues in Brisbane come from postal codes 4000, 4005, 4169 and 4101.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (43%)
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Phone (34%)
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E-mail (12%)
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Wi-fi (9%)
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Total Blackout (3%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Wi-fi | |
| Brisbane |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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greg bradley
(@gb7004) reported
from
Brisbane, State of Queensland
Congratulations @Optus you have the WORSE CUSTOMER SERVICE and as for your ‘Help Desk’ they to would win awards for incompetence.
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Raymond Barlow
(@raymanoz) reported
from
Brisbane, State of Queensland
@alan_in_oz @SelW08 @Optus What BS! Pretty sure they will refund you for the days of no-service.
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Brian MacNamara
(@BMac_TLDR) reported
from
Brisbane, State of Queensland
Dear @optus your cable Internet has been down all day, is there any chance of getting an update as to how much longer it will be
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Alex Smith
(@AlexJSmithy) reported
from
Brisbane, State of Queensland
Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff
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Mark Cecil
(@SucCess0783) reported
from
Brisbane, State of Queensland
Dear @Optus telling us you have system issues and we need to call back in 3hrs after having ongoing internet issues for over 2 months is not good enough. How about you show your customers some #customerservice and call us back. We will be going elsewhere #poorservice #Internet
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.
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Chapmanden
(@ChersCherpman) reported
from
Brisbane, State of Queensland
Optus is possibly one of the worst internet providers 😂 0.06mbps
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David
(@Dnball62) reported
from
Brisbane, State of Queensland
@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!
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Paul Hodgson
(@PaulJohnHodgson) reported
from
Brisbane, State of Queensland
Sad to say goodbye to Virgin Mobile Australia after many years of exceptional service. Yesterday and today I have had 3 unsuccessful live chats and 1 unsuccessful call to @Optus to activate a new SIM and port my son’s mobile number. Still have no idea what’s going on.
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MurfasaurusRex
(@dansheps_) reported
from
Brisbane, State of Queensland
@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.
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Peter Gee
(@pmgee76) reported
from
Brisbane, State of Queensland
The worse customer service around. @Optus
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Donna Ridley
(@MissDRidders) reported
from
Brisbane, State of Queensland
@Optus That’s for that - there was a tower outage
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Jason Crouch
(@mycrouch) reported
from
Brisbane, State of Queensland
@Optus No it’s not. I’m demonstrating the difference between your previous cable service and nbn FttN
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Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
@Optus Seems like its somewhat okay now . Home internet was too slow .thanks for the reply . Appreciate your effort.
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Luke
(@lukerhn) reported
from
Brisbane, State of Queensland
It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service
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Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus
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James Webster
(@jimmcslim) reported
from
Brisbane, State of Queensland
@Optus My Account login is dangerously broken at the moment, I was just logged in as some other user. An attempt to log back in is now resulting in an infinite loop.
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Lachie
(@lachgriffiths) reported
from
Brisbane, State of Queensland
@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.
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Helena 📺⚽🌻🎶🇮🇪☘
(@GuinnessGirl13) reported
from
Brisbane, State of Queensland
@Optus I have to say your customer experience is non existent by phone. It is pretty much impossible to speak to human being or find a number to get through to. I call sales to try and got left on hold for 10 mins. I hung up #NotHappyJan
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Brian MacNamara
(@BMac_TLDR) reported
from
Brisbane, State of Queensland
@Optus Hi Vicky it is 4114, am I reading it correctly that our service will be out for 5 days due to maintenance
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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THDcurnow
(@THDcurnow) reported
@JChengWSJ @StephenMcDonell @StuartLCondie For Telstra’s part, the deal would be an opportunity to work with the government during the likely privatization of Australia’s broadband network. It’s a good time for Telstra to be doing the federal government a favor. Favors come back around. Bad luck Optus
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Taylor Morgan
(@taylorannmorgan) reported
@Optus I’m happy for this to be public. The case number is right there. Can’t leave the house or go shopping. Or do covid checkin. Or call my doctor for my urgent appointment. I’ve already followed up 5 times or more in the past month. I am not chasing yiu guys. Fix this immediately.
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Taylor Morgan
(@taylorannmorgan) reported
@Optus You can loook at the case number to verify the issue. Obviously. I’ll wait. Once my service is restored I can speak to the TIO about what’s going to happen going forward.
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ӾƬ卂
(@xtaxworld) reported
I got alot of 6 iPhone 4's for $40, So far a white 8GB & black 8GB have been saved IC unlocked, The white one needed a reset and the black one was network locked so couldn't be set up but luckily it was locked to Optus and I have an Optus sim so I fixed that!, I have a stuck
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Sukhada Salvi
(@salvi_skb) reported
@amaysimAU @Optus @amaysimAU Utterly substandard service. was advised to change 2 SIM cards over the weekend due to #securitybreach but still unable to activate SIM. #NeverEndingOrdeal End of business day and still no solution.
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sprinklr seb
(@SebSprinklr) reported
@Optus you have the worst app experience ever. 'Loading....' Please sort it out, it's 2021 and if you can't get an app right you'll be dead by 2025
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Shaun Roberts
(@shaunjroberts) reported
Hey @Optus is it standard to wait 90min+ for your bot to connect me to someone for help? Just planning my night…
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Jane Ferguson
(@JaneFer12598631) reported
@Optus Optus is holding my 96 year olds dad ww2 email account details from his critically ill wife. We have been through 5 useless Reps. He’s locked down in a nursing home can any media outlets help please take up the case
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ӾƬ卂
(@xtaxworld) reported
(I have a used old prepaid sim card on Optus, I collect sim cards in a little bag in my toolkit for this exact reason, Never know when you will need a certain sim card on a certain carrier, I even have a big Japan sim card for my iPhone 3GS's which I use to activate them)
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Mildred Shooter
(@MillyShooter) reported
@Telstra No thank you just cancel the services and the sales person who attended couldn’t give me a good competitive price of the mobile broadband so I decide to go with Optus