Optus Outage Report in Brisbane, State of Queensland
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The latest reports from users having issues in Brisbane come from postal codes 4170, 4006, 4000, 4034, 4207, 4101, 4500 and 4109.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (58%)
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Phone (15%)
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E-mail (14%)
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Wi-fi (9%)
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Total Blackout (4%)
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TV (%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
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 Brisbane |
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Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Michael Cooper
(@MCooperAus) reported
from
Brisbane, State of Queensland
@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout
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Peter Gee
(@pmgee76) reported
from
Brisbane, State of Queensland
The worse customer service around. @Optus
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MurfasaurusRex
(@dansheps_) reported
from
Brisbane, State of Queensland
@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.
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@Better4Brisbane
(@Better4Brisbane) reported
from
Brisbane, State of Queensland
@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra
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Xiang Li 李翔
(@Dr_Xiang_Li) reported
from
Brisbane, State of Queensland
@martinalexsmith @TWBredy Jealous，locked in for another 6 month with this optus ADSL service...
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Xiang Li 李翔
(@Dr_Xiang_Li) reported
from
Brisbane, State of Queensland
@TWBredy @martinalexsmith ...... OPTUS so slow
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Neil Maddison
(@neilmaddo10) reported
from
Brisbane, State of Queensland
@Optus @Optus service is going down... must be a World Cup soon.
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Cat Spalding
(@cat_spalding) reported
from
Brisbane, State of Queensland
@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.
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Neil Maddison
(@neilmaddo10) reported
from
Brisbane, State of Queensland
Trying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.
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Lachie
(@lachgriffiths) reported
from
Brisbane, State of Queensland
@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.
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David
(@Dnball62) reported
from
Brisbane, State of Queensland
@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!
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Brett Turville
(@Tur71e) reported
from
Brisbane, State of Queensland
@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet
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Hilly73
(@hillyshoist) reported
from
Brisbane, State of Queensland
If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here
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Jason Crouch
(@mycrouch) reported
from
Brisbane, State of Queensland
@Optus No it’s not. I’m demonstrating the difference between your previous cable service and nbn FttN
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.
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Dave Holmes 🇦🇺🇬🇧
(@CrayonANZ) reported
from
Brisbane, State of Queensland
@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.
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Janelsa Ouma
(@JanelsaOuma) reported
from
Brisbane, State of Queensland
Cannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋
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Politic@l Spinner
(@LesStonehouse) reported
from
Brisbane, State of Queensland
@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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TheMarketingGurl
(@KatDruer) reported
Is there a problem with @Optus mobile phone service in randwick? Calls keep dropping out and at one point I had no service?
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Chris Tofer
(@ChrisMTofer) reported
@Optus I have a fault with my NBN FTTC Network connection device and don’t have any internet service. I’ve tried all the troubleshooting. How do I go about having this faulty device replaced?
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Cyanne
(@CyanneStarr) reported
@Scamwatch_gov This happened to me and some jerk abused me over text after I explainedI never called them. I went to @Optus who basically told me there was nothing they could do, it was really defeating. Now I’m having someone call me repeatedly using basically my number ending differently. :(
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Jana Jegathesan
(@Jana92038429) reported
@Optus I'm thankful for the apologies but still got to figure out how to work without worrying about internet going down. Doesn't help.
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Tina
(@Tiinaaa97) reported
Love working from home and the wifi not working:) thanks optus
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EvanBarracuda14
(@EvanBarracuda14) reported
My nbn just went ***-up. So my @Twitch broadcast was cut short. About to contact @Optus online and try to get it better. Signal strength is only 1 bar on my iPhone ;(
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Jana Jegathesan
(@Jana92038429) reported
@Optus Yes they said there were unplanned works. But mate people are working from home here. Not just my complaint. Isn't it a but unprofessional to do this while people at home. Haven't been able to work at all! What are we meant to do, not even being compensated any other way
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NickJ
(@selurs) reported
@Aussie_BB any current issue with the interconnect to...er...Twitter in Perth? Can access via Optus 5G but not aussiebb NBN.
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Myles Davies
(@mylesdavies) reported
@Optus Why? The issue has been escalated TWICE..and still it’s dropping out. Your tech crew are apparently ‘baffled’ by it, although talking to several people in my neighbourhood this is a common experience with Optus NBN in our area.
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Optus
(@Optus) reported
@BradleyWDeacon Hey Bradley. I'm sorry to see the poor experience you have had with our messenger team. The 50% off Data SIM offer is available for current customers. The offer is exclusively available via the My Optus app, so we recommend purchasing via online order (1/2)