Optus Outage Report in Brisbane, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
The latest reports from users having issues in Brisbane come from postal codes 4000, 4006, 4101, 4169, 4102, 4152, 4103 and 4121.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Optus
Optus is having issues since 10:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (68%)
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Phone (12%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (5%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Total Blackout | |
| Brisbane |
Total Blackout | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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V2★Anтнøny
(@MKWAnthony) reported
from
Brisbane, State of Queensland
Currently having a blackout and my 4G is garbage at best. Optus letting me down like most people in my life lol
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James Blackwell
(@BlackwellJ_) reported
from
Brisbane, State of Queensland
My 2nd days-long internet outage in a week with @Optus — and they can’t/won’t send a technician out until Tuesday...
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James Webster
(@jimmcslim) reported
from
Brisbane, State of Queensland
Nothing like being stuck on the @TransLinkSEQ flying junction into Bowen Hills, where the @Optus coverage sucks…
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greg bradley
(@gb7004) reported
from
Brisbane, State of Queensland
Dear @Optus you are a disgrace, cancel my ADSL as I am signed up to NBN well I would be but still waiting for a modem from you from 10th Oct, rang help desk and Annika CB690949 was going to ring me back in 10/15 minutes 40 minutes.
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Michelle Worthington
(@michelle_author) reported
from
Brisbane, State of Queensland
@Optus DM sent. I’m not sure you can help. I was simply told I should have read my contract better.
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womble
(@DaveCox92490089) reported
from
Brisbane, State of Queensland
@sydney_ev @anirbanmahanti Optus is not much better shit all round.
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Jase Smith
(@JaseSmith78) reported
from
Brisbane, State of Queensland
@GaryNunn1 Aldi mobile uses the Telstra network without the Telstra price... but not sure if it supports things like multi devices or Apple Watch - I put my husband on $35 Optus plan (plus $15 to link iPad and the watch was free for the first year) with 30gb
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Brett Turville
(@Tur71e) reported
from
Brisbane, State of Queensland
@Braxeoswow @Optus I’d like to know the answer to that same question @Optus I call and then told the system to check is down. Pathetic service. This happens all the time in inner north Brisbane.
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Joel
(@JoelTHFC) reported
from
Brisbane, State of Queensland
@Daniel__Nash Haha Optus rotate presenters every four hours, sometimes 2. Hang in there bud!
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Deb Berger
(@debmberger) reported
from
Brisbane, State of Queensland
@Optus Thank you. It’s a pity your chat help couldn’t check this. Or at least advise me to look at it. I was asked to reset my phone, remove my SIM card, change various settings. Each of these solutions were suggested multiple times despite advising none of them corrected the issue.
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Robbie Shenton
(@TheOlderGamer52) reported
from
Brisbane, State of Queensland
@VicBStard @NBN_Australia Makes sense. If @Optus had of kept the maintence of the cable up to standard before selling to the NBN then it wouldn't have been an issue.That being said I don't get why the NBN didn't just fix the issues.
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💧cognitive verb
(@CognitiveVerb) reported
from
Brisbane, State of Queensland
Dear @Optus I can’t do my job with slow internet
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lesposen
(@lesposen) reported
from
Brisbane, State of Queensland
@Optus I’m on phone support currently. The question is about remotely rebooting my modem when away, it drops connection 2xweekly
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Gerimima StFrostfirst
(@blake_andersson) reported
from
Brisbane, State of Queensland
@lukeacl @halftimbered @tuppaware @BeauGiles @AppleMusic @Mardukian @twistieman FWIW I’m on Optus (don’t hate me) and I have zero issues like what’s been described ¯\_(ツ)_/¯
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💧cognitive verb
(@CognitiveVerb) reported
from
Brisbane, State of Queensland
@annkozma723 @OlivierElzingre @steven_kolber I suspect it was an internet service provider problem. @Flipgrid grid is pretty hungry and @Optus was not playing fair.
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David O'Donoghoe
(@david_odonoghoe) reported
from
Brisbane, State of Queensland
dearest @optus , I phoned you, and asked to be put through to the customer retention team. So far, I have been transferred 4 times, and am now on hold.. after being told that the wait time will be 15 minutes. #optus
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David Findlay
(@davidjfindlay) reported
from
Brisbane, State of Queensland
Good work @Optus I recommended you to my father, but after buying a SIM he’s spent hours failing to get it activated via your automated customer anti-service system which is apparently designed to thwart victims from getting to speak to a person. Never recommending you again.
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Daniel
(@Daniel__Nash) reported
from
Brisbane, State of Queensland
@Optus hello, we got a new plan yesterday and the sim is not yet activated. Not in store, not later as told, not thanks to the online chat agent today, and I can't find the way to do it. Kinda need to be able to use the phone... please help.
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Glen Nixon
(@GlenNixon) reported
from
Brisbane, State of Queensland
From the evidence I have to conclude that @Optus don’t have anyone working in a call centre. They just play music at you until you give up. #service
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James Blackwell
(@BlackwellJ_) reported
from
Brisbane, State of Queensland
My 2nd days internet outage in a week with @Optus — and they can’t/won’t send a technician out until Tuesday...
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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🐝🐣westozDonna 🎀
(@westozdonna) reported
Dear @amaysimAU I have just had 2 messages stating my payments attempted has failed. I can't make payment until the @Optus network & @bankaust issue is resolved. This is not a failure of my willingness to pay but a wider issue. Please do not cut me off from my mobile service.
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🐝🐣westozDonna 🎀
(@westozdonna) reported
Anyone who has an @Optus account in the Perth metro area, especially Perth South metro is likely to be having issues for one or more weeks. They've forgotten to mention that they were taking out one or more major towers so you may not have access to banking etc. 1/
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Brad Lindner
(@lindner_brad) reported
@Optus Hi there I able to log into my account from my phone app or laptop using the website. Is there an outage?
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Optus
(@Optus) reported
@mxkatem Hey Kate, apologies for the trouble with that. We were having an issue with the website and My Optus App which may have been preventing that. Are you able to give that another go and let me know if that's working now? The app issues should all be sorted out. Rob
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JimBobSquarePants
(@James_M_South) reported
@Optus Whoever runs your WebDev department needs to go back to school. Basics are embarrassingly broken.
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John Hallis
(@johnhallis) reported
@abcnews Hello ABC possible news story Are Covid contact tracing using Telstra and Optus mobile phone network data to do contact tracing!!! Please investigate
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🐝🐣westozDonna 🎀
(@westozdonna) reported
@Optus @bankaust As I have already informed @amaysimAU, I'm not willing to drive to a semi-country area without mobile phone service in case of an emergency. I will have to reschedule the room viewing for a rental property to another time now. This may affect my future accomodation status.
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JimBobSquarePants
(@James_M_South) reported
@Optus I'm an expert at this stuff so believe me when I tell you you NEED to fix your site.
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Abi
(@Oz_Abi) reported
@Optus Thanks Ness. Unfortunately my iMessages weren’t working either. Before sending my tweet I had already turned the device off and back on, and reset my network settings. I am confused as to why, despite having 3 or more bars of reception, nothing worked? Issues in Canberra?
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mark mcdonell 🐅🐅🏆
(@mcdonellaussie) reported
@thebalmainboy @FootballAUS @TheMatildas Your die hards will gladly pay 4 another service but people like me who have Fox for afl & have religiously watched A-League over other sports not paying for another service. Netflix Disney Optus Fox or a mixture especially after so many dollars lost by small businesses & workers