Optus Outage Report in Brisbane, State of Queensland
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The latest reports from users having issues in Brisbane come from postal codes 4000, 4006, 4101, 4169, 4102, 4005, 4103 and 4151.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (68%)
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Phone (13%)
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E-mail (7%)
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Wi-fi (6%)
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Total Blackout (6%)
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TV (%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
Total Blackout | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Alex Smith
(@AlexJSmithy) reported
from
Brisbane, State of Queensland
Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff
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David
(@Dnball62) reported
from
Brisbane, State of Queensland
@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!
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MurfasaurusRex
(@dansheps_) reported
from
Brisbane, State of Queensland
@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.
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Brian MacNamara
(@BMac_TLDR) reported
from
Brisbane, State of Queensland
Dear @optus your cable Internet has been down all day, is there any chance of getting an update as to how much longer it will be
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greg bradley
(@gb7004) reported
from
Brisbane, State of Queensland
Congratulations @Optus you have the WORSE CUSTOMER SERVICE and as for your ‘Help Desk’ they to would win awards for incompetence.
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.
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Brian MacNamara
(@BMac_TLDR) reported
from
Brisbane, State of Queensland
@Optus Hi Vicky it is 4114, am I reading it correctly that our service will be out for 5 days due to maintenance
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Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus
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Luke
(@lukerhn) reported
from
Brisbane, State of Queensland
It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service
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Mark Cecil
(@SucCess0783) reported
from
Brisbane, State of Queensland
Dear @Optus telling us you have system issues and we need to call back in 3hrs after having ongoing internet issues for over 2 months is not good enough. How about you show your customers some #customerservice and call us back. We will be going elsewhere #poorservice #Internet
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Helena 📺⚽🌻🎶🇮🇪☘
(@GuinnessGirl13) reported
from
Brisbane, State of Queensland
@Optus I have to say your customer experience is non existent by phone. It is pretty much impossible to speak to human being or find a number to get through to. I call sales to try and got left on hold for 10 mins. I hung up #NotHappyJan
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Jason Crouch
(@mycrouch) reported
from
Brisbane, State of Queensland
@Optus No it’s not. I’m demonstrating the difference between your previous cable service and nbn FttN
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Peter Gee
(@pmgee76) reported
from
Brisbane, State of Queensland
The worse customer service around. @Optus
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Lachie
(@lachgriffiths) reported
from
Brisbane, State of Queensland
@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.
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Raymond Barlow
(@raymanoz) reported
from
Brisbane, State of Queensland
@alan_in_oz @SelW08 @Optus What BS! Pretty sure they will refund you for the days of no-service.
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Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
@Optus Seems like its somewhat okay now . Home internet was too slow .thanks for the reply . Appreciate your effort.
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James Webster
(@jimmcslim) reported
from
Brisbane, State of Queensland
@Optus My Account login is dangerously broken at the moment, I was just logged in as some other user. An attempt to log back in is now resulting in an infinite loop.
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Chapmanden
(@ChersCherpman) reported
from
Brisbane, State of Queensland
Optus is possibly one of the worst internet providers 😂 0.06mbps
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Paul Hodgson
(@PaulJohnHodgson) reported
from
Brisbane, State of Queensland
Sad to say goodbye to Virgin Mobile Australia after many years of exceptional service. Yesterday and today I have had 3 unsuccessful live chats and 1 unsuccessful call to @Optus to activate a new SIM and port my son’s mobile number. Still have no idea what’s going on.
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Donna Ridley
(@MissDRidders) reported
from
Brisbane, State of Queensland
@Optus That’s for that - there was a tower outage
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Chris M
(@chris_richardm) reported
@BenitoWill Considering the latest stadium to have a "rectangular mode" is the farcial effort at Optus Oval, I'd say it will still be ****.
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Defcon3
(@Defcon36) reported
@BeachGirlJan mate ive had 3 accounts banned for the most inane crap i just served a two week one on this account said gladys berejiklian would drive the company optus off a ledge after she took over...2 week ban for inciting self harm i appealed saying it was a company not her but no dice
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dog luva🇦🇺CT. mrna 💉CAN GGF = ORGANIC
(@garrick023) reported
Your services over last month's has been deplorable. Sort out your **** #Optus
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Silent minority - right to freedom
(@JamesKi67305564) reported
@freocookster The inconsistency seems to attracting the bigger criticism ie Optus 30k v 500 other events, zero community sport, 10 in a house… seated service & 150 limit big hospitality venues yet high risk services like beauty, massages, brothels can trade per normal
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Peeps Media
(@PeepsMedia) reported
@Sputnik22 @MarkMcGowanMP Let me make it simple: 1. Optus stadium bring revenue. 2. Outdoor events bring revenue. 3. Damn community sport brings nothing. How long between BHP boss says border should be opened to the royal highness announced the border is opening? Who's the boss here? Public health?
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Patrick Gray
(@riskybusiness) reported
@Optus Do you have a rough timeline for when you might restore mobile services to Ballina? I understand there are issues with flooded generators and site access but if you could give me a rough idea (hours? days?) indication it would be super useful! Thank you!
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Frank Savaglio
(@franksavaglio) reported
@frankspeil @10FootballAU I have entirely the opposite experience. Never a problem with the optus service. Maybe i need to clear my tv memory 🤔
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Charles Baker
(@Charlesab40) reported
@optus tech support is useless as always....
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Mat
(@mat945) reported
@Jacq_Fogarty Hi Jacqui, Now that you have made a reasonable effort to the resolve the matter by conventional means without sucess your next contact should be with Optus complaints or the the CEOs office. Technical support staff these days are trained to follow task cards, most are not techos
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Sue Croft
(@scroftpf) reported
@Optus our power had just come on after being off for 4 days. Now our Internet is not working. Can you please contact me regarding this.