Optus Outage Report in Brisbane, State of Queensland
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The latest reports from users having issues in Brisbane come from postal codes 4006, 4000, 4109 and 4102.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
City | Problem Type | Report Time |
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Internet | ||
Internet | ||
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Total Blackout | ||
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Neil Maddison (@neilmaddo10) reported from Brisbane, State of Queensland
Trying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.
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Xiang Li 李翔 (@Dr_Xiang_Li) reported from Brisbane, State of Queensland
@TWBredy @martinalexsmith ...... OPTUS so slow
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Neil Maddison (@neilmaddo10) reported from Brisbane, State of Queensland
@Optus @Optus service is going down... must be a World Cup soon.
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Sam (@samf_66) reported from Brisbane, State of Queensland
@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted check the connection on the street. Farcical!
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Hilly73 (@hillyshoist) reported from Brisbane, State of Queensland
If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here
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Mickey Dee (@WhiplashUnited) reported from Brisbane, State of Queensland
@Optus even when you send a new modem I have the same problems. This is just getting ridiculous now.
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Brett Turville (@Tur71e) reported from Brisbane, State of Queensland
@Optus my 4G broadband at #stafford is so bad. Either that or the @Huawei modem. Not an isolated event. Really question the advertising around super fast 4g. Every night a snail pace speed. #nbn #broadband #nombps #slowinternet
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Janelsa Ouma (@JanelsaOuma) reported from Brisbane, State of Queensland
Cannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋
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Xiang Li 李翔 (@Dr_Xiang_Li) reported from Brisbane, State of Queensland
@martinalexsmith @TWBredy Jealous,locked in for another 6 month with this optus ADSL service...
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Paypont (@paypontAU) reported from Brisbane, State of Queensland
@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.
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Cat Spalding (@cat_spalding) reported from Brisbane, State of Queensland
@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.
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brandon (@brandonlung_) reported from Brisbane, State of Queensland
@lavosaurus Oh shit that’s decent! A while back I saw Optus doing a specia that was $40 for 80gb, so that’s what I’m realllly hoping for eventually. Also just realised my plan ends in October so your way might be able to happen sooner than later haha
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Politic@l Spinner (@LesStonehouse) reported from Brisbane, State of Queensland
@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN
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Paypont (@paypontAU) reported from Brisbane, State of Queensland
@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.
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@Better4Brisbane (@Better4Brisbane) reported from Brisbane, State of Queensland
@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra
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Sam (@samf_66) reported from Brisbane, State of Queensland
@NBN_Australia @Optus NBN HFC 6 weeks of daily multiple dropouts. 4 NBN tech visits + 1 Optus & the issue is still not resolved. Optus modem replaced, NTD replaced, F-connectors replaced but tech not permitted to check the connection on the street. Farcical!
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brandon (@brandonlung_) reported from Brisbane, State of Queensland
@lavosaurus Ooh that’s sick! Someone told me to complain about my wifi being shit (Optus as well) and they’ll give me free stuff, so maybe I do both and get all the benefits haha
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Michael Cooper (@MCooperAus) reported from Brisbane, State of Queensland
@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout
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Dave Holmes 🇦🇺🇬🇧 (@CrayonANZ) reported from Brisbane, State of Queensland
@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.
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Sam (@samf_66) reported from Brisbane, State of Queensland
@NBN_Australia The problem is the techs that are sent won’t check the connection on the street. They change something internally for no good reason and report back that the fault is fixed which it is not. I go back to @Optus and the same process happens again.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Sutherland (@AlexKSutherland) reported
The worst kept secret in Australian sport has just dropped. The AFL Grand Final is to be played here in Perth at Optus Stadium on September 25. If the Cats make it I wonder if I could make a deal with baby not to arrive on time, seeing as my due date is September 26🤞
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Victor Alert (@TheDancingSlug) reported
@PORTABLEAIRSYD @jriewolod @Telstra Never give them or Optus direct debit. Signed up for $30 pre paid monthly, Optus immediately deducted my last $300 out of my bank account and refused to give it back Took me three weeks to get a refund from an Oz call center, the offshore people flat out refused and wasted hours
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LJ (@LiamJ2000) reported
@Telstra @jimmyrees Your internet is so ******* **** holy ****!! I recommend switching to Optus.
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marky farr (@farry63) reported from Marong, State of Victoria
@Optus I can’t even make a phone call now, keeps dropping out, I thought my issues with Optus poor service was over, so frustrating
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PublicHealth Jim (@PublichealthJ) reported
OMG @Optus exactly how did you make you website so bad, particularly on firefox. It's the absolute worst. Your a telecommunications company for dog's sake
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Rob (@RLGriffinTweets) reported
I got my second covid vaccination today and I'm extremely pissed off. It turns out Optus and Telstra don't even service my suburb with 5G. What was the point!?
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georgia 🤦🏻♀️ (@georgetweets2u) reported
@Optus I've been a customer for like 15+ years. I'd go elsewhere, but I can't afford Telstra and your competitors have even worse reception than you do. Do better. And don't demand device returns during lockdown when you KNOW I HAVEN'T ORDERED A NEW DEVICE!
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Lyn (@lyng62) reported from Sydney, State of New South Wales
9 weeks. @Optus @NBN_Australia still haven’t sorted out the problem. To try as a solution they terminated out accounts - me and next door - so we’ve been down all day. Oh ....NBN can’t come until tomorrow. The incompetence is stunning
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Nick Thompson (@NickThommo33) reported
Haven’t heard boo from @Optus I guess they do not care about customer ‘service’…
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Paula (@PJS_84) reported
Anyone having issues calling or receiving calls on Optus?