Optus Outage in Brisbane, State of Queensland

Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus

@alan_in_oz @SelW08 @Optus What BS! Pretty sure they will refund you for the days of no-service.

Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff

@Optus I have to say your customer experience is non existent by phone. It is pretty much impossible to speak to human being or find a number to get through to. I call sales to try and got left on hold for 10 mins. I hung up #NotHappyJan

Congratulations @Optus you have the WORSE CUSTOMER SERVICE and as for your ‘Help Desk’ they to would win awards for incompetence.

@Optus Hi Vicky it is 4114, am I reading it correctly that our service will be out for 5 days due to maintenance

Dear @optus your cable Internet has been down all day, is there any chance of getting an update as to how much longer it will be

@Optus That’s for that - there was a tower outage

It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

Sad to say goodbye to Virgin Mobile Australia after many years of exceptional service. Yesterday and today I have had 3 unsuccessful live chats and 1 unsuccessful call to @Optus to activate a new SIM and port my son’s mobile number. Still have no idea what’s going on.

Dear @Optus telling us you have system issues and we need to call back in 3hrs after having ongoing internet issues for over 2 months is not good enough. How about you show your customers some #customerservice and call us back. We will be going elsewhere #poorservice #Internet

@Optus My Account login is dangerously broken at the moment, I was just logged in as some other user. An attempt to log back in is now resulting in an infinite loop.

Optus is possibly one of the worst internet providers 😂 0.06mbps

I went to the shops today to get info on NBN plans. Spoke with @Telstra , @Optus , @VodafoneAU and @DodoAustralia . One decision was made - I will never give 1c to @DodoAustralia . Rude, condescending and made me feel I was wasting their time asking questions.

Omg my internet speed is at like 2mb down 10mb up wtf Optus. 90hrs for a 10g update 😭😭

Hello we are at Optus garden city trying to rectify the issue. Some in store staff just seem untrained with the process.

@plalor @Optus I had my long-standing issue resolved last week with Telstra. An operator in Townsville and a technician out two days later - a new smart modem - bingo!!! 56mbps.

So to give you an update, it was a great place to be, but a crazy experience. Make sure you get OPTUS for your phone service because WiFi out here is terrible. Oh yeah, watch out for spiders, good day mate 🤙🏾 @jade_croghan

@doyouevenpandev SBS have rights to world cups not fox so shit out of luck.. optus sports uses neutral commentary

@Optus I haven’t tried yet because United is on but I will try at half time. I couldn’t find it in the TV guide but when I click up and down channels they’re there. Weird.

@Optus I am a long term loyal customer, please please attend to this ASAP ! A Matter Of Great Urgency !!!!

@Optus yeah that is only your excuse to take the cash already in credit as far as I am concered you owe me 40dolars so you won't be getting anymore I will change i might be only one customer you loose but who cares I don't need to donate to your foundation of thieves

@lubiephil @AnthonyCole68 @ALDIMobileAU I just had two lots of credit exterminated beccause I didn't recharge in time so, back to scrapping the mobile and @Optus can shove their thieving service where it mighten fit

@Optus what a disgrace. After 11 days contacting you to follow up a new broadband connection, I finally get told it’s not possible. I was assured multiple times it wa all ok. A complete joke. #servicefail #CustomerService #service

Wow two calls to @Optus today and two bad experiences. The support is really declining.

@Optus Our relocation was a week overdue & after spending 2hr+ a day getting transferred to different staff our internet finally began working last night.We have today woken to a msg saying our fetch box is not active.This is now ridiculous& has been the worst customer experience

.@ParkinsonsQLD @ParkinsonsAus disappointing lack of service from @Optus @ParkinsonsQLD phones down since last week. #Optus doesn’t care we’re unable to provide services to #peoplelivingwithParkinsons #itsahealthissue #hollowpromises #notechsupport Running #charitybymobilephones

@goose2448 @RSHunter71 I bought a phone from optus just a cheap they had so much shit installed the phone ran out of memory (ram) during setup the shit they installed at idle was using 96% right out of the box I returned it as not fit for purpose and got this alcatel a3

@goose2448 @RSHunter71 Lol or find another ****** hah I am not too fond of Samsung's products either or provider phones like optus or telstra too much crap I like clean OS which I will give Apple credit they don't let the telcos bloat em too much down here

@Optus Thanks for the update. Cable internet is has been painfully slow for the last 2 weeks.

@GlennHampson @Optus I had this weird thing happen with me for months when I signed up to Optus but they never charged me just weird emails saying they did. It took many calls and message to fix

Nice work @Optus - internet problems not fixed after 2 hours on the line, u have my $ and I have no internet...2 add insult to injury I just opened a letter from O excitedly announcing NBN is coming to our suburb -that would be ok if I lived in the suburb stated in the letter.

Not happy @Telstra Why do emails continually simply ‘disappear’. Too many people contact me asking why I haven’t responded. Your service is the reason! Time to switch! @Optus

OPTUS yea right I had virtually any money for recharging but I recharged with $30 asked why I only got $5.00 extra credit sucks but charge with $40 or $50 you get it all so thinking of trying VODAFONE think Optus can be quite stingy

This morning I called @Optus to check technician was coming. Customer service had no record of new address, quoting old address again. Gave my new details again before transferred to other department. Asked again for details & once again no record of new address on system.

NBN not working so tried Optus network status and that's not working too. Excellent consistency! #CX #Fail

@Optus WTF is wrong now. Internet doesn't work. Your phone numbers won't even let you talk to@someone and your live chat is offline. WTF type of service are you running. How the hell am I meant to get this fixed FFS

Also I gotta quit Optus. How is terrible service in inner Brisbane still a thing?

@Optus your @NBN_Australia plan is crap. Settle in on Sunday night to watch a movie I pay for on #fetch and I have to wait for 4 hours to start watching in SD. Joke!

What’s with that weird light show at Optus Stadium on full time? Looks bloody awful on TV. I’m having a seizure #afl #AFLEaglesPies

@Optus as a long term customer, the lack of service when ordering a new phone on line is appalling. After being told last Thursday 1-5 business days for delivery, I have just been told the item is not in stock and delivery is unknown. Poor.

If ur thinking of transferring ur mobile plan to @LetsBelong, do urself a favor & flush ur money down the toilet. I transferred to Belong 3 months ago & for 3 months Ive been unable to make outgoing calls. Belong says it wasnt their problem. Moved to @Optus - fixed INSTANTLY!!

oh @Optus you’re like that rubbish mate who always lets me down but promises to be better next time. Broadband and TV service down once again in #bne 4151. Remind me what I’m paying for ? #optus #getittogether

@csirac2 @Optus Ugh I went through that with a certain national broadband network and had to disable client side validation to get my address into the system

@Optus It was an awful game. Not much you can do about it mate.

i dont give a **** im going to bomb optus if my wifi doesnt stop acting up soon get it TOGETHER

@Optus @DamoLenehan You should tell us a more better and safer way, resetting network will erase all saved passwords for wifi networks.

Hey @Optus before you send me an email about missing a bill payment you might want to actually mail me the bill. 2 months running this has happened. Just one reason why I moved on, lack of customer service.

Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus

@OptusSport To be fair, Im being a bit selfish because I did an interview with an Optus Sports reporter after Germany/South Korea and I never got to see it.

@WestCoastEagles So if they're worried about the surface why have they kept on training there at Optus Stadium no point of whinging about it after a bad loss just seems like Simpson was trying to deflect away from that terrible effort against the power.

@dbell2100 @simonahac HFC was a litany of failures - 'A lemon': NBN backflips, abandons plan to use Optus cables it purchased for $800 million NBN Co warns of delays after suspending rollout of HFC network Foxtel locks NBN into troubled HFC network Australia's Foxtel to abandon use of NBN HFC

@Travinport (fl)optus are pathetic - I switched to Telstra last yr and it was the best decision Ive made = significantly cheaper with much better service 👌🏻

@tomgregory95 Same though, the only text messages I regularly get are from Domino’s or Optus’ missed call service 👌🏼

Ten years ago, i used Telstra cable and found it worthless, I then shifted to Optus and had a decade of good, reliable service. Forced onto the NBN, the last three weeks have been a litany of errors, dropouts, disconnections and repeated useless internet.