Optus Outage in Brisbane, State of Queensland

@OptusNewsRoom I ordered a SIM card online on the 25/09/20. The Optus site says 3/5 business days delivery time. Optus can you tell me should your advertising be 30/50 business days delivery?? It’s the 12/10/20??? 🤬 WTF

@Optus Your stupid sales assistant says she’ll give feedback, & no I’m not fkn patient cos I can’t make outgoing calls cos you fkn idiots don’t live up to your promises.....simple as that💪🏿

@Greybeard3 @JohnBirmingham @Optus I didn't go to TPG but I did leave Optus. I twice had to call to cancel, going through the whole process twice. But, for over a year now, Optus still sends me monthly invoices that (a) state that I have a 9 cent credit & (b) the 9 cents is zeroed off at the end of each invoice.

@Optus We seem to have an outage in the 4506 postcode.

@Optus I’ve done all the checks. IView, etc. all work fine on the Fetch box. It’s the streaming channels that take ages to start and give streaming errors. Catch-up like BBC First are really bad and often fail to start a show, showing a streaming error. Looks like Fetch service prob.

@Optus is the a known issue with Fetch streaming? I’m on Optus NBN and have no issues with any other internet/streaming services. Streamed channels not reliable, on demand (e.g. BBC catch-up) not working at all. Done soft reset, still broken.

@ConniePaul2018 @EnolaGrae @CNN What about the families of 100,000 Covid deaths from #Optus incompetence. Grow up you elected a guy with the temperament of a 5 year old WTF

@simonswiss @Optus Switch to Telstra mate. I know everyone loves to hate them but you can’t beat their mobile network

Wth @Optus! What is up with the service today. It’s been lagging all day and it’s driving me insane. FIX IT!

@Optus so we are now into week 3 of no service to my Apple Watch and no idea when this will be fixed even though I have had a tech unpair my watch many times, many attempts and trips to the store and 2 new sims... what’s the plan @Optus move back to @VodafoneAU

Everything in my world seems to be taking longer. My computer has slowed down. I no longer have email.(Optus has no online techicnical team). It took me an hour and a half to get through to Telstra. My washing machine is broken. My TV doesn't work. All I have is Twitter. TGFT.

@Optus Hi Aaron. I would love to use the app but your system now has the wrong date of birth for me after 20 years as a customer. And when I finally got through on Thursday and did my ID check - no problem. Something wrong with your app.

Absolute crap service from @Optus “more than an hour and so we won’t be dealing with your call today”. #optusfail Yasmin got through and they wouldn’t let her just report the fault even though she has an @Optus account at same address. Complete failure of their outsourcing model

@ktdenise My only true issue atm is struggling to screen mirror but mainly due to having an outdated TV and or not having an Apple Box.. mainly issue for my Optus Sports but that not a drama atm lol

@imogynmargaret @ktdenise @Optus I’m Optus no problems my end... odd

I just switched from @Optus to @TPG_Telecom 1 week ago. I ordered my NBN and the modem has arrived, but no one came to instal it after few days. The bloody customer service is terrible, worst than @Optus!! I had to be in chatRoom in line, ticket number 600 and after 9 hours...

Optus mobile and nbn slow tonight

@Optus is advising up to 90 minute wait for customer call centre with no explanation🤔 #CustomerService #COVIDー19🤔

@VicBStard @NBN_Australia Makes sense. If @Optus had of kept the maintence of the cable up to standard before selling to the NBN then it wouldn't have been an issue.That being said I don't get why the NBN didn't just fix the issues.

Dear @Optus I can’t do my job with slow internet

@Optus what is going on? 8pm AWST, no Internet, no listed outage and no technical support line available!

@Optus I did, I called this morning too. What happened? Nothing. You tried to tell me that it would cost me $99 to go back to NBN. You sold me a service that doesn’t work. Either you sort it or I’ll called @Telstra first thing Friday. Up to you

@Optus @IstaDriven Is anyone going to answer those of us who need help on the messaging service been waiting 30 minutes with absolutely no response at all .

@Optus I’ve been waiting 25 ******* minutes for help on your stupid app no one has responded can’t call customer care as it says they a closed I need to get my pre paid dongle working before I leave for the work Tomorrow Its now after 10:30pm can someone please help me .

@Optus No mine is ongoing. Basically the network is 1-bar, sometimes no bar, in my living room. It would be great if @Optus could strengthen the network near my place!

@optus is there anyone doing support tonite on the messaging app?

Optus now send videos in their email to help you understand your bill #sloptus

@CostelloMikeJ @Optus I have the same in Thornbury, on @Optus network. Call drop constantly in my lounge room.

Had zero phone reception all week, in Maidstone. Hard to work from home and receive zero notifications of missed calls. Yeah wifi calls fine for outgoing, but incoming? @Optus said it would be sorted by now. Still isn’t. 10km from Melb CBD and a week with zero cover. Garbage.

@Optus really battling with the network outages in Newtown. Why is it taking so long and is so consistent throughout day and night?