Optus outages and service status in Brisbane, Queensland
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Full Outage Map
- Optus generated 1 outage signal in the last 24 hours around Brisbane, including 1 direct report.
- The most common problems reported in this area mention Internet, Phone, and E-mail.
- The most recent signal from this area was received Apr 27, 7:59 AM GMT+10.
- Internet (63%)
- Phone (25%)
- E-mail (13%)
The latest reports from users having issues in Brisbane come from postal codes 4051 , 4102 , 4152 , 4510 , 4170 , 4006 and 4000 .
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours in Brisbane, Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Brisbane, Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
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Internet | 1 hour ago |
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Brisbane
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Internet | 3 days ago |
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Brisbane
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4 days ago | |
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Brisbane
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Internet | 4 days ago |
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Brisbane
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Internet | 14 days ago |
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Brisbane
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Internet | 18 days ago |
Community Discussion
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Optus Issues Reports Near Brisbane, Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Lissy (@lissyvz67) reported from Brisbane, QueenslandIs it an #optus tactic to make getting something fixed so difficult that customers just give up? I've had no nbn since 16th February and no one at #optus seems to care or want to help her the nbn working again. My son works from home. This is just not acceptable.
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Barry Rutherford | Parkrun fan (@barryrutherford) reported from Brisbane, Queensland@ClareONeilMP I haven’t been an Optus customer since 2004 yet I received a letter from the CEO that my Data had been leaked. It’s left me worried.
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Steve Putt (@EthicalAdviser) reported from Brisbane, QueenslandHello again @Optus . I have been on the chat service 1 hr and 45 minutes and this is the most recent message ‘As per checked, there was a usage on it. May I know if this happened to one place? Or to other places?’ Do you deliberately make it difficult to solve problems?
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Michael McNally (@NTEUQldDivSec) reported from Brisbane, QueenslandAbsolute crap service from @Optus “more than an hour and so we won’t be dealing with your call today”. #optusfail Yasmin got through and they wouldn’t let her just report the fault even though she has an @Optus account at same address. Complete failure of their outsourcing model
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Bev Floyd 🇦🇺 (@Bf99Floyd) reported from Brisbane, QueenslandEverything in my world seems to be taking longer. My computer has slowed down. I no longer have email.(Optus has no online techicnical team). It took me an hour and a half to get through to Telstra. My washing machine is broken. My TV doesn't work. All I have is Twitter. TGFT.
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Glen Nixon (@GlenNixon) reported from Brisbane, QueenslandFrom the evidence I have to conclude that @Optus don’t have anyone working in a call centre. They just play music at you until you give up. #service
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James Cridland (@JamesCridland) reported from Brisbane, Queensland@Yeahbutnaahh @Optus Optus informed me last week that my Australian passport number has been compromised. Narrator: James didn't have an Australian passport when he was an Optus customer. He is confused.
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Barry Rutherford | Parkrun fan (@barryrutherford) reported from Brisbane, Queensland@InsidersABC Including me who was last an Optus customer in2005
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Robbie Shenton (@TheOlderGamer52) reported from Brisbane, Queensland@VicBStard @NBN_Australia Makes sense. If @Optus had of kept the maintence of the cable up to standard before selling to the NBN then it wouldn't have been an issue.That being said I don't get why the NBN didn't just fix the issues.
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Lliam Parslow (@parslow77) reported from Brisbane, QueenslandWatching Liverpool this morning on Optus Miss 12 walks down the hall waking from her slumber and spots the Nike Ad. “Look Dad!, it’s @samkerr1!!”
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Timmy (@TimmyfromOz888) reported from Brisbane, Queensland@sandyhunter2 @Apple I would just say the Optus Sim hasn’t “engaged” yet ... I know sounds stupid but try the ol “turn off turn on” trick
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Politic@l Spinner (@LesStonehouse) reported from Brisbane, Queensland@Optus My wife should contact you tonight she's working.. **** she was a mess never I want to see her like this again
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Steve Medley (@stevemedley) reported from Brisbane, Queensland@Optus no internet, called support, told ling wait use message system, talked to a bot, no reply still no internet! Useless!
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Monica Bradley (@MonBLeaves) reported from Brisbane, Queensland@ConniePaul2018 @EnolaGrae @CNN What about the families of 100,000 Covid deaths from #Optus incompetence. Grow up you elected a guy with the temperament of a 5 year old WTF
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Twenny-Juanita. (@Flansq) reported from Brisbane, Queensland@ch1ch01 @Optus Yeah. I reported as well — and also raised it in live chat. Spoke with another person on Optus here and they also have the same issue (actually said it’s regular at this location)
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Renee-Lea (@reneeleaa) reported from Brisbane, Queensland@Optus you suck right now I can’t even unrestrict my phone through the app and I’m trying to wait for customer service online
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Matt (@MattIsNE1) reported from Brisbane, Queensland@TGUZ72 @Optus Well I have evidence as per screenshot and chat history that there is an issue which @Optus know about and they will compensate for number of days we are without service.
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Mr. Mouse (@mr_mouse) reported from Brisbane, Queensland@Optus I’ve done all the checks. IView, etc. all work fine on the Fetch box. It’s the streaming channels that take ages to start and give streaming errors. Catch-up like BBC First are really bad and often fail to start a show, showing a streaming error. Looks like Fetch service prob.
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ScubaSteve (@fanaticeel) reported from Brisbane, Queensland@peter__kay I think many will abandon Optus. At least the state governments have agreed to allow people to change their licences however that doesn't help those who used their passports. I hope it doesn't happen but someone could lose a lot of money
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Kathryn Geels (@girlondon) reported from Brisbane, Queensland@alsotheabyss @LaurenBeldi I felt the same about filling out those forms even before the Optus incident. It really wasn’t very clear how they used the information, how they stored it and where, who had access to it, and how long they keep it.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Lizzie Bennett (@SylviaP44364) reported.@Optus I was told my phone I ordered with you would be delivered Wednesday, waited all day, no advice. Still waiting, no help from StarTrack or Optus ….bah!
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Someb0dy (@Someb0dy455556) reported@DarkWebInformer Australia since Optus data breach, has been the best place to do hacking. Seriously, companies here are dumb as ****, people in power that should know better, have IQ of a potato 🤦 Idk how they get hired, Australians data will continue being leaked left and right 🤦
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K S (@siento) reported@greg__briggs @disco___cat Yeah. Aldi are good. I switched from Optus and the coverage seems better and it's cheaper. The app and support leave a bit to be desired though. Major cities and highway stuff for coverage checks.
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John Cas (@moresunshine_1) reported@OMGTheMess The problem is, if the Libs got in whilst that program was being rolled out: today's batteries would be replaced with traditional car batteries, older inverters would be used, they pull ye ol optus cable and repurpose it for electrical wiring. Solar replaced with wind etc...
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ash 🐳 (ia) (@fleurblansh) reportedHi @optus why is the service around Flinders street very bad this past few days? I have no service at all in my building
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Nick (@_nicks_tweets) reported@optus_help @Optus I’m trying to give you more of my money for a eSIM, however your app is horrific. My other service is a eSIM on my iPad so I can’t get a text. So I change to email, fine but then I can’t enter the code. Seriously?? Do you not want my money??
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MrNelli (@MrNe11i) reported@ben_mummery @gooneritis @TheFootyFeed Tell us you only started watching football yesterday without telling us. Arsenal have the most VAR errors since VAR was introduced Fact and even on Optus
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₽᷀᷁᷇᷈€₸€₹₲̻͉̥͊̽ (@p_terg) reported@SocialPiranha3 And then, doubtless, gave you a fake name and position number when you called his threat out I had an incident where an Optus operator made all manner of promises but, when I called back, no notes, no names, fake ID and number Telco ombudsman became involved
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evil gay spirit (@sebmygoat) reported@roomiwagon305 normally you guy a guy slow and a guy fast if not two guy going fast why do they have two guy going SLOW ?? they think they’re the perth scorchers are optus or something bruh THIS IS PAKISTAN
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Juan Calderon (@JuanCal41039133) reported@optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.