Optus Outage in Brisbane, State of Queensland

@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.

@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.

@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.

@Optus @Optus service is going down... must be a World Cup soon.

Cannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋

@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.

@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.

@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!

@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.

The worse customer service around. @Optus

@Optus No it’s not. I’m demonstrating the difference between your previous cable service and nbn FttN

@Optus Seems like its somewhat okay now . Home internet was too slow .thanks for the reply . Appreciate your effort.

Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus

@alan_in_oz @SelW08 @Optus What BS! Pretty sure they will refund you for the days of no-service.

Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff

@Optus I have to say your customer experience is non existent by phone. It is pretty much impossible to speak to human being or find a number to get through to. I call sales to try and got left on hold for 10 mins. I hung up #NotHappyJan

Congratulations @Optus you have the WORSE CUSTOMER SERVICE and as for your ‘Help Desk’ they to would win awards for incompetence.

@Optus Hi Vicky it is 4114, am I reading it correctly that our service will be out for 5 days due to maintenance

Dear @optus your cable Internet has been down all day, is there any chance of getting an update as to how much longer it will be

@Optus That’s for that - there was a tower outage

It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

Sad to say goodbye to Virgin Mobile Australia after many years of exceptional service. Yesterday and today I have had 3 unsuccessful live chats and 1 unsuccessful call to @Optus to activate a new SIM and port my son’s mobile number. Still have no idea what’s going on.

Dear @Optus telling us you have system issues and we need to call back in 3hrs after having ongoing internet issues for over 2 months is not good enough. How about you show your customers some #customerservice and call us back. We will be going elsewhere #poorservice #Internet

@Optus My Account login is dangerously broken at the moment, I was just logged in as some other user. An attempt to log back in is now resulting in an infinite loop.

Optus is possibly one of the worst internet providers 😂 0.06mbps

I went to the shops today to get info on NBN plans. Spoke with @Telstra , @Optus , @VodafoneAU and @DodoAustralia . One decision was made - I will never give 1c to @DodoAustralia . Rude, condescending and made me feel I was wasting their time asking questions.

Omg my internet speed is at like 2mb down 10mb up wtf Optus. 90hrs for a 10g update 😭😭

Hello we are at Optus garden city trying to rectify the issue. Some in store staff just seem untrained with the process.

@plalor @Optus I had my long-standing issue resolved last week with Telstra. An operator in Townsville and a technician out two days later - a new smart modem - bingo!!! 56mbps.

So to give you an update, it was a great place to be, but a crazy experience. Make sure you get OPTUS for your phone service because WiFi out here is terrible. Oh yeah, watch out for spiders, good day mate 🤙🏾 @jade_croghan

@doyouevenpandev SBS have rights to world cups not fox so shit out of luck.. optus sports uses neutral commentary

@Optus I haven’t tried yet because United is on but I will try at half time. I couldn’t find it in the TV guide but when I click up and down channels they’re there. Weird.

@Optus I am a long term loyal customer, please please attend to this ASAP ! A Matter Of Great Urgency !!!!

@Optus yeah that is only your excuse to take the cash already in credit as far as I am concered you owe me 40dolars so you won't be getting anymore I will change i might be only one customer you loose but who cares I don't need to donate to your foundation of thieves

@lubiephil @AnthonyCole68 @ALDIMobileAU I just had two lots of credit exterminated beccause I didn't recharge in time so, back to scrapping the mobile and @Optus can shove their thieving service where it mighten fit

@Optus what a disgrace. After 11 days contacting you to follow up a new broadband connection, I finally get told it’s not possible. I was assured multiple times it wa all ok. A complete joke. #servicefail #CustomerService #service

Wow two calls to @Optus today and two bad experiences. The support is really declining.

@Optus Our relocation was a week overdue & after spending 2hr+ a day getting transferred to different staff our internet finally began working last night.We have today woken to a msg saying our fetch box is not active.This is now ridiculous& has been the worst customer experience

.@ParkinsonsQLD @ParkinsonsAus disappointing lack of service from @Optus @ParkinsonsQLD phones down since last week. #Optus doesn’t care we’re unable to provide services to #peoplelivingwithParkinsons #itsahealthissue #hollowpromises #notechsupport Running #charitybymobilephones

@goose2448 @RSHunter71 I bought a phone from optus just a cheap they had so much shit installed the phone ran out of memory (ram) during setup the shit they installed at idle was using 96% right out of the box I returned it as not fit for purpose and got this alcatel a3

@goose2448 @RSHunter71 Lol or find another ****** hah I am not too fond of Samsung's products either or provider phones like optus or telstra too much crap I like clean OS which I will give Apple credit they don't let the telcos bloat em too much down here

@Optus Thanks for the update. Cable internet is has been painfully slow for the last 2 weeks.

@GlennHampson @Optus I had this weird thing happen with me for months when I signed up to Optus but they never charged me just weird emails saying they did. It took many calls and message to fix

Nice work @Optus - internet problems not fixed after 2 hours on the line, u have my $ and I have no internet...2 add insult to injury I just opened a letter from O excitedly announcing NBN is coming to our suburb -that would be ok if I lived in the suburb stated in the letter.

Not happy @Telstra Why do emails continually simply ‘disappear’. Too many people contact me asking why I haven’t responded. Your service is the reason! Time to switch! @Optus

OPTUS yea right I had virtually any money for recharging but I recharged with $30 asked why I only got $5.00 extra credit sucks but charge with $40 or $50 you get it all so thinking of trying VODAFONE think Optus can be quite stingy

This morning I called @Optus to check technician was coming. Customer service had no record of new address, quoting old address again. Gave my new details again before transferred to other department. Asked again for details & once again no record of new address on system.

NBN not working so tried Optus network status and that's not working too. Excellent consistency! #CX #Fail

@Optus WTF is wrong now. Internet doesn't work. Your phone numbers won't even let you talk to@someone and your live chat is offline. WTF type of service are you running. How the hell am I meant to get this fixed FFS

Also I gotta quit Optus. How is terrible service in inner Brisbane still a thing?

@EricCrampton @2degreesmobile On iPhone, Network > turn off Automatic > choose Telstra (Optus not working)

******* OPTUS FIX YOUR DAMN INTERNET

@optus Thanks for forcing me to switch to NBN. 10 - 15 drop outs per day! Never had a drop out on Cable. Can't believe I pay more for this crap!

@Optus can I please get someone capable of dealing with billing issues at Optus to call me.

@Optus your internet service is absolutely disgusting, you should be nothing but ashamed of yourselves. I can not wait for a start up to disrupt you! Pathetic company.

@Optus internet veerrrryy slow here in the Sutherland shire around Cronulla....cant even load twitter, took me 5 minutes to simply load the bare essentials... what's going on here...

@Optus in NSW 2153 I have noticed issues with the 4G network on my mobile this evening. While the map says no reported outage the 20 other people I was with was would disagree. Can’t load anything and apps not working.

Oh dear @Optus here we are again, multiple calls to the help desk,40 min long wait times, and a chat services that is useless. It seems like only yesterday that I spent 2 hours on the phone to you. #customerservice (not).

@troymdon1 @Optus @Ewur31 @Optus Terrible service. No internet coverage for last 48 hours..

@Optus Thanks for offering your help. I got through after 30 minutes and managed to cancel (I hope). For a telco of your size you guys have a long way to go to fixed simple inconveniences to customers. Thanks again.