Optus Outage Report in Brisbane, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
The latest reports from users having issues in Brisbane come from postal codes 4006, 4170, 4000, 4101, 4500, 4109, 4011 and 4053.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 02: Problems at Optus
Optus is having issues since 02:20 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
-
Internet (60%)
-
Phone (15%)
-
E-mail (11%)
-
Wi-fi (9%)
-
Total Blackout (4%)
-
TV (%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Wi-fi | |
| Brisbane |
Phone | |
| Brisbane |
Wi-fi | |
| Brisbane |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
-
Chapmanden
(@ChersCherpman) reported
from
Brisbane, State of Queensland
Optus is possibly one of the worst internet providers 😂 0.06mbps
-
Paul Hodgson
(@PaulJohnHodgson) reported
from
Brisbane, State of Queensland
Sad to say goodbye to Virgin Mobile Australia after many years of exceptional service. Yesterday and today I have had 3 unsuccessful live chats and 1 unsuccessful call to @Optus to activate a new SIM and port my son’s mobile number. Still have no idea what’s going on.
-
MurfasaurusRex
(@dansheps_) reported
from
Brisbane, State of Queensland
@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.
-
David
(@Dnball62) reported
from
Brisbane, State of Queensland
@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!
-
Brian MacNamara
(@BMac_TLDR) reported
from
Brisbane, State of Queensland
@Optus Hi Vicky it is 4114, am I reading it correctly that our service will be out for 5 days due to maintenance
-
Raymond Barlow
(@raymanoz) reported
from
Brisbane, State of Queensland
@alan_in_oz @SelW08 @Optus What BS! Pretty sure they will refund you for the days of no-service.
-
Mark Cecil
(@SucCess0783) reported
from
Brisbane, State of Queensland
Dear @Optus telling us you have system issues and we need to call back in 3hrs after having ongoing internet issues for over 2 months is not good enough. How about you show your customers some #customerservice and call us back. We will be going elsewhere #poorservice #Internet
-
Brian MacNamara
(@BMac_TLDR) reported
from
Brisbane, State of Queensland
Dear @optus your cable Internet has been down all day, is there any chance of getting an update as to how much longer it will be
-
James Webster
(@jimmcslim) reported
from
Brisbane, State of Queensland
@Optus My Account login is dangerously broken at the moment, I was just logged in as some other user. An attempt to log back in is now resulting in an infinite loop.
-
Helena 📺⚽🌻🎶🇮🇪☘
(@GuinnessGirl13) reported
from
Brisbane, State of Queensland
@Optus I have to say your customer experience is non existent by phone. It is pretty much impossible to speak to human being or find a number to get through to. I call sales to try and got left on hold for 10 mins. I hung up #NotHappyJan
-
Daniel Rose
(@dgr_dgr) reported
from
Brisbane, State of Queensland
I went to the shops today to get info on NBN plans. Spoke with @Telstra , @Optus , @VodafoneAU and @DodoAustralia . One decision was made - I will never give 1c to @DodoAustralia . Rude, condescending and made me feel I was wasting their time asking questions.
-
Donna Ridley
(@MissDRidders) reported
from
Brisbane, State of Queensland
@Optus That’s for that - there was a tower outage
-
greg bradley
(@gb7004) reported
from
Brisbane, State of Queensland
Congratulations @Optus you have the WORSE CUSTOMER SERVICE and as for your ‘Help Desk’ they to would win awards for incompetence.
-
Lachie
(@lachgriffiths) reported
from
Brisbane, State of Queensland
@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.
-
Alex Smith
(@AlexJSmithy) reported
from
Brisbane, State of Queensland
Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff
-
Peter Gee
(@pmgee76) reported
from
Brisbane, State of Queensland
The worse customer service around. @Optus
-
Jason Crouch
(@mycrouch) reported
from
Brisbane, State of Queensland
@Optus No it’s not. I’m demonstrating the difference between your previous cable service and nbn FttN
-
Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus
-
Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
@Optus Seems like its somewhat okay now . Home internet was too slow .thanks for the reply . Appreciate your effort.
-
Luke
(@lukerhn) reported
from
Brisbane, State of Queensland
It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
Daniel Reeders 🏳️⚧️
(@engagedpractx) reported
Heart attack... it appears I may have lost my mobile number in the porting process, due to @optus terminating my service two days earlier than requested. On the phone trying to sort it out.
-
Jac
(@JacMay19) reported
Day 2 of my @Optus saga. I just want to pay my bill. I can't use the app I'm shut out of. I can't use the link on the email without giving up more information to a system that is not working. UTTERLY RIDICULOUS.
-
rainy days
(@wheresistherain) reported
@Optus Now the dr is trying to call with results for my daughter! No service yet again
-
rod neaves
(@rodneaves007) reported
@HPE_GreenLake @HPE fletcher dont work for u does he . he watered down security at optus to save a buck . haha . get out of optus .we did . trouble after troble . yes we ca prove it
-
James Paterson
(@SenPaterson) reported
He’s given it to the already very busy Attorney General. But before the election Albanese said: ‘cybersecurity needs to be someone’s day job, not the last item on another minister’s to-do list’. No wonder the govts response to Optus and Medibank has been so slow and inadequate
-
Glenn Kitson
(@GMKitson) reported
@swollenpickles Good lord that woman is so dishonest. Optus is a garbage company.
-
Beebs
(@BibaWythes) reported
Imagine if you were both a Medibank AND Optus customer right now 😬 #medibank #optus
-
Michael Pine
(@mikeypine) reported
@sassycarrie They have a blurb on their site about the Optus data breach as well so I imagine a LOT of people are going down that path.
-
Darren
(@DoodyDarren) reported
@IanMcMi38908747 @AlboMP What do you suggest, a new publicly owned telco perhaps? Talk to Telstra, Optus and co. They are the ones who can fix the problem.
-
Sassy Carrie
(@sassycarrie) reported
@mikeypine Yeah I already did. That’s why optus called me. This was their “resolution”. To say sorry and not let me out of the contract. Change my license number and offer equinax.