Optus Outage Report in Brisbane, State of Queensland
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The latest reports from users having issues in Brisbane come from postal codes 4000, 4006, 4170, 4005, 4300, 4101, 4171 and 4121.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Brisbane, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Brisbane and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (52%)
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Phone (22%)
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E-mail (12%)
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Wi-fi (8%)
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Total Blackout (6%)
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TV (%)
Live Outage Map Near Brisbane, State of Queensland
The most recent Optus outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Phone | |
| Brisbane |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Optus Issues Reports Near Brisbane, State of Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Peter Gee
(@pmgee76) reported
from
Brisbane, State of Queensland
The worse customer service around. @Optus
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David
(@Dnball62) reported
from
Brisbane, State of Queensland
@David_TaskerIR @Optus Why does it take a posting on Twitter to get them moving. People are fed up with poor performance from these large telco companies!
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.
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Jason Crouch
(@mycrouch) reported
from
Brisbane, State of Queensland
@Optus No it’s not. I’m demonstrating the difference between your previous cable service and nbn FttN
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MurfasaurusRex
(@dansheps_) reported
from
Brisbane, State of Queensland
@Optus This is still a major issue... dont you run isolation tests before doing major upgrades.. im hoping this cost your millions in lost revenue if not billions.
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Dave Holmes 🇦🇺🇬🇧
(@CrayonANZ) reported
from
Brisbane, State of Queensland
@zyzzyvamedia @Optus Been with @Internode on NBN for two years, never down, always fast. I guess it is some ISP and some location.
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Neil Maddison
(@neilmaddo10) reported
from
Brisbane, State of Queensland
@Optus @Optus service is going down... must be a World Cup soon.
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Politic@l Spinner
(@LesStonehouse) reported
from
Brisbane, State of Queensland
@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN
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Cat Spalding
(@cat_spalding) reported
from
Brisbane, State of Queensland
@Optus have the worst onboarding customer experience. Email says order on way, online system says still processing. Online rep tells me order is being delivered... today, while I'm at work & can't sign for it. Rep blamed @startrack for mistake when clearly a system issue.
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Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
@Optus Seems like its somewhat okay now . Home internet was too slow .thanks for the reply . Appreciate your effort.
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@Optus Our mobile broadband service is still down. More than 24 hours now.... says connected to Optus 4G but cannot browse any websites - local or overseas. Have power recycled - no improvements. Rang your call centre - on hold for 80 mins before giving up.
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Michael Cooper
(@MCooperAus) reported
from
Brisbane, State of Queensland
@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout
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Alex Smith
(@AlexJSmithy) reported
from
Brisbane, State of Queensland
Ok so @Optus kills off @virginmobile and make all customers switch to #Optus. The process has been a total stuffup. Hours spent on chat and then they cancel #Virgin service before Optus works. Oh and then it takes yet another chat. Makes @Telstra look amazing #pissedoff
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Paypont
(@paypontAU) reported
from
Brisbane, State of Queensland
@wardenofmyheart @Optus There’s no explanation as what caused the issue, what percentage of customers are still affected. Optus are not sharing the full story on this.
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@Better4Brisbane
(@Better4Brisbane) reported
from
Brisbane, State of Queensland
@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra
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Neil Maddison
(@neilmaddo10) reported
from
Brisbane, State of Queensland
Trying to get hooked up to @Optus nbn... Monday they said, now it won’t be. Ready for two weeks of arguing like last time. Customer service is not at all important to them.
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Sony Antony
(@sonyantony) reported
from
Brisbane, State of Queensland
Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus
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Raymond Barlow
(@raymanoz) reported
from
Brisbane, State of Queensland
@alan_in_oz @SelW08 @Optus What BS! Pretty sure they will refund you for the days of no-service.
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Lachie
(@lachgriffiths) reported
from
Brisbane, State of Queensland
@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.
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Janelsa Ouma
(@JanelsaOuma) reported
from
Brisbane, State of Queensland
Cannot wait to cancel my @Optus wifi contract. For real hotspotting my phone because the wifi cannot handle two laptops using it at the same time. Bye👋
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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kokolopa
(@kokolopa) reported
Just used the My Message customer service at Optus... remember when a human being answered your call? Now it’s a robot who sends you in decreasing circles as it doesn’t know the answer to your question and then... no way to leave a message or get a call back... absolute sh*t
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Spleens the Cat
(@RubyStiff) reported
Right..... so what I did was pay my Phone bill twice and my internet bill not all all. Man Im clever.... why the hell the bills gotta look the same?? Optus when you gonna start bundling your mobile + internet service so I dont do this???
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Yasmin Khan
(@bilkees) reported
and she doesn’t have an email address or a phone number to register one and can’t register the phone or email without the other - and then she only has one name so can’t accept it without a surname - and Optus is of no help - need to go to a store - she’s in a refuge dammit!
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CryptoJesus
(@cryptkeeper_0) reported
Ordered an iphone 12 Pro from @optus, in store. Was told to expect up to 14 day wait. It’s now 38 days counting. Terrible service trying to get any info about order. Don’t sell these if you have no idea about delivering them.
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Darcy Fermenger
(@fermenger) reported
FFS #Optus my internet is down I want it fixed. Your online chat ask me to fill in form after form for verification I don’t want a loan just fix my internet! @Optus
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💧A Quiet Type 🍩 🍩
(@chrisamason) reported
@last_jones @talkingwalk @skyaustnews I’ve never had it. Never will. Whatever happened to Optus cable TV?
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Kat⁷ || niki day!! || ⟭⟬ ❦ ⧖⁸ ♕ ᴱᴺ⁻⁷ ❖
(@tiinyhwa) reported
@sungsslut i was 10 or 11. it was a free flip phone optus gave my dad (who then gave it to me) because he was a “loyal customer” dhdhd
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Not Cheryl Kernot
(@notcherylkernot) reported
@RachelPupazzoni @Optus The worst bit? Optus Live Chat. Absolutely dire. You want to end it all after spending hours on that.
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morlajko
(@morlajko) reported
We've seen your vans and technicians all week since the storm last Saturday surged the telecoms @NBN_Australia @Telstra @optus. Why can't you fix it for the entire village and not just one household at a time? #medlowbath
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tragicgolfer
(@tragicgolfer) reported
@Optus have to say your customer service is easily the worst most time consuming "service" I've ever had the displeasure to deal with. Spend literally hours waiting online for a query that would take a real human a few minutes to deal with. Would never ever recommend to anyone