Optus Outage

If @optus have ceased complying with Govt requests, Govt should consider amendments to either the Telecommunications Act or even the Corporations Act. Propose that Treasurer @JEChalmers be given powers to appoint emergency directors to Optus. TI #WhackThem

Hey @Optus I have already been a victim to the cyber attack, now I seem to be a victim to your terrible customer service and have spent the best part of FIVE working days trying to rectify a range of mistakes, trying to take TRIPLE the amount our of my account

@OccupyMyGov Optus systems are some of the worst you'll come across. They frequently stuff things up and blame the customer.

@JamesSt5038 @dpho17 @OptusNewsRoom Why isn't any one in the media hunting down the owners of Optus to answer to this mess??

@AnaT800 If 10hrs on chat support with radio silence AND then having your clear, direct question ignored is "good communication", then I guess @Optus felt that they were good with security as well!!

@joshgnosis Getting information out of OPTUS is like pulling hens teeth. Finally received email advising to cancel DL which has been done. No information on other docs. Used their chat line, I was going round in circles. I concluded that they don't know what was stolen

@Optus 24/9 as a past Customer you emailed me that all my IDs and personal details were taken. Today I read that you claim to have emailed/SMS texted ALL who suffered the same exposure. I have NOT been updated by you since 24/9 😠 Please dble check your PR claims! @ClareONeilMP

@bluebag_raider @Optus When you have a CEO who was appointed despite NOT having enough experience to be able to handle problematical issues like this and who bursts into tears when she is on TV - what do you expect ? Why she hasn’t resigned already is beyond me - her position is untenable

@virgotweet So sorry you and so many others are having such a hard time with this Optus mess, Stuart. it sounds just awful.

@Capt_kirk76 #OptusDataBreach Former Optus customer. Finally got through to call centre in Philippines. Confirmed I am affected but now state there is no personal ID linked to account. So where did it go? Unable to inform me what is now happening with my personal information.

@joshgnosis Not OPTUS but stayed in Bowral for weekend. Hotel photocopied my driver's licence together with credit card. Is this legal? What if hotel has break-in? What recourse does the hotel patron have? Is it state or federal issue?

Just banished Optus to the Never Never. #OptusNo #OptusHack #OptusDataBreach

@woopdedoo652 Hey @Optus , this poor wording looks a lot like typical scams. I mean, for a start it should be i.e. not e.g. secondly this implies you incorrectly recorded the ID number (rather than deliberate obfuscation/masking) wtf kind of village outfit is this?

@Optus @RunnerSA18 Ohh, just **** off with this pr spin We need specifics I got the email saying my data was stolen It doesn’t say exactly which document data you held. I need to know urgently if I have to change my passport. Zero response from support in the app.

@Optus if a customer is not contacted, does that mean their details have not been compromised? Or are those customers not contacted…just expected to go out and get new licences? A bit confused over how this has been handled.

@CraigHill01 @marieeandstuar2 Unless you choose ‘stolen’ as the reason you get the same licence. No direction no info whilst doing the online request. Service NSW is as **** as Optus 😒

@tim_blackwell @Optus I did suggest the hacker fix the 4G Coverage whilst in there.

I don't think Optus get it. If my credcard was breached, I'd cancel, get a new 1 & move on. If people have enough for 100 pts of ID (licence, Medicare) they can start new accounts and pretend to be me. That's much harder to control. Stop minimising the breach! #OptusDataBreach

@GHOSTGATEROAD61 @RavenZech2 @Optus Never liked Optus when I dealt with them in store!

@russkeys Hi there - I'm so sorry about the longer wait times than usual! Due to the recent Optus Data Breach, we have a huge amount of calls coming in. You can always log into your internet banking and send ME a secure message if you need help with someone account specific - Izzy

@Optus continuing to provide stellar customer service. Cancelled my service this morning. Advised no fees. Then received an email advising of a fee. Called back. Won’t talk to me as can’t confirm my identity with one time code sms. Umm my number is disconnected as I cancelled???

@timrosen35 @Optus It's much better, no issues at all

@BamTennie @Optus I bet it was some senior ****** with no idea who asked for a shortcut endpoint that bypassed logins coz they were too lazy / stupid to manage credentials. Or some similar ****.

@BamTennie @Optus I’m setting up a REST API account with CVent at the moment. OAuth2. Username. password. For every endpoint call. OAuth token expires 60 mins. Calls limited by both rate and per second/daily volume. Basic ****.

@butcherbird @JoshButler @Optus They’re going to lose millions and millions for sacking that weird beard guy called the IT security manager. Too bad they think they’re a phone company and not a data company.

@Optus informed us about stolen, not the card number. What's happening with replacements? How about passport replacement? You'd think a huge problem happened and they'll run to fix it.

@CatPurry9 Optus lobbied ScroteO to water down their security requirements and he -of course-compiled-That’s where the rot originated-big ole surprise!!

@SkyNewsAust Optus only sent an apology text and the type of ID compromised, we now have to get the ID updated on our own...worst customer service

With the @Optus hack, I was thinking @MRowlandMP should give Optus the Star Casino treatment, found to be unsuitable to hold a licence. Shut them down.

@Jamesrus42 I'd have had a family if I'd have been assisted by the government to not be stolen from in my employment, be running a big media firm by now and on the board of many companies, like see that Optus woman, a complete idiot in tears and a liar, on the board of twenty or so. Wowzers!