Optus Outage

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Optus problems in the last 24 hours

Optus Outage Chart

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(66.94%)
Phone
(12.74%)
Wi-fi
(11.25%)
Total Blackout
(5.42%)
E-mail
(2.71%)
TV
(.95%)

Optus Outage Map

The most recent outage reports and issues originated from Brisbane, Perth, Sydney, Byron Bay, Melbourne, Kensington and Norwood, Adelaide, Caloundra, Newcastle, Welland, Glen Iris, Logan City, Kelvin Grove, Parramatta and Central Coast.

Brisbane Phone
Perth Internet
Brisbane Internet
Brisbane Internet
Sydney Internet
Sydney Internet

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • crazyjane13 Maz Weaver (@crazyjane13) reported

    @Optus @NBN_Australia Credit where credit is due - the @Optus tech support person I spoke to was very empathetic and helpful, and promised to follow up with @NBN_Australia . It's the best support I've had from @Optus since this whole saga started. #nbnfail

  • crazyjane13 Maz Weaver (@crazyjane13) reported

    @Optus Now I'm told the issue is not with @Optus , but with @NBN_Australia ... #optusfail #nbnfail

  • jlcsmith23 James (@jlcsmith23) reported

    @Paul_Coniglio @Optus They have a good product, but the moment you need to modify/cancel anything to do with your package it becomes an absolute nightmare!

  • debmberger Deb Berger (@debmberger) reported from Brisbane, State of Queensland

    @Optus Thank you. It’s a pity your chat help couldn’t check this. Or at least advise me to look at it. I was asked to reset my phone, remove my SIM card, change various settings. Each of these solutions were suggested multiple times despite advising none of them corrected the issue.

  • BigV2011WCE Victor Yong (@BigV2011WCE) reported

    @Murk_Loar @Sparrow_65 @perthovalman @weather_wa @RKMac65 @baxlex @Barnsy_Lisa @BunburyWeather @paulmp @drstip @aussie_robbob @ManjitK6987 @ImTheOnlyAstro @BedfordAWS @WendyBirdOZ @TheWAWG @perthobs @ParmeliaWeather I too have problems with Optus HFC in Bull Creek on some days but all good this evening on 50/20

  • MC_Powerspike Powerspike (@MC_Powerspike) reported

    @Optus your support is completely hopeless rang them 2 hours ago to get the new cable modem working - said they would call me back within 5 minutes and didn't hear from them again - now have to goto sleep and internet is still not working.

  • BigV2011WCE Victor Yong (@BigV2011WCE) reported

    @weather_wa @Sparrow_65 @perthovalman @RKMac65 @baxlex @Barnsy_Lisa @BunburyWeather @paulmp @drstip @aussie_robbob @ManjitK6987 @ImTheOnlyAstro @BedfordAWS @WendyBirdOZ @TheWAWG @perthobs @ParmeliaWeather I always get this problem with Optus at random times of the day

  • LeFrenchyT23 Francois Ternel (@LeFrenchyT23) reported

    @The_L3mming_ @Optus @Telstra have shit customer service but product is good.

  • The_L3mming_ THE LEMMING (@The_L3mming_) reported

    Interesting that after @Optus planned outage in 6021 today my NBN speed is down to a third of the speed I got beforehand (10mbps vs 30mbps) 🤔 absolutely paltry stuff and getting fleeced monthly for the privilege

  • 1997mads mads (@1997mads) reported

    optus doesn’t know how to fix my wifi but is happy to charge me for all the data i’m using to try a troubleshoot it 🙂

  • PaperSuitcase Hamish Townsend (@PaperSuitcase) reported

    Dear @optus you are worse than terrible. I have tried for six months to pay my @NBN_Australia bill by dd, but you keep turning back the payment and sending me cheques and overdue notices WTF!!!

  • xLisaAgx LEESUH (@xLisaAgx) reported

    @thenwerise My 8 was bought on a lease plan and now im out of contract and optus dont do lease plans anymore and i have to give it back. That was the plan tho I have a phone graveyard Im over them! Im on a 36 month plan now tho so Im happy to hang with this unless i upgrade

  • parker751 Parker$ (@parker751) reported

    @optus where service is not part of our strategy

  • QuantumFish777 Marcelo Ferreira (@QuantumFish777) reported

    @Optus That's baffling and after I pushed the person ended up processing it. No wonder you have now lost 3 of my services to another provider and my mobile plan finishes in a few months. I think that's a poor customer experience to say your team changes which creates more work for us.

  • ishryal Warren [random middle name] Wilson (@ishryal) reported

    @DarkMatterzine Ok, second test suggests network. Home internet loads OK (telstra/belong), switching to 4g results in no loading (vodaphone or Optus, can't remember which TPG uses these days).

  • PerfectStormo Tim Norman Classic (@PerfectStormo) reported

    OKAY SO I FOUND A SOLUTION: Don't use Telstra to download FFXIV patches. For some reason Telstra users get the patches from what seems to be a bad Akamai server. Tethering my phone (and disabling the PC's ethernet connection) allowed me to get the patch via Optus.

  • GreenScreen3r GreenScreen3r (@GreenScreen3r) reported

    @Optus I just travelled around Japan on the Shinkansen at 300kmph with good internet, even in tunnels ... cant even maintain a connection at 80kmph on the train between Melbourne and Geelong ... Australian internet is completely shit

  • jjh4yim Jonson H (@jjh4yim) reported

    I truely believe that @KevinGeller4 has nothing better to do than give Optus - a fantastic, customer-focused company - a very hard time.

  • jjh4yim Jonson H (@jjh4yim) reported

    I truely believe that @KevinGeller4 has nothing better to do than give Optus - a fantastic, customer-focused company - a very hard time.

  • fionashirley76 Fiona Shirley (@fionashirley76) reported

    @Optus Tried solving through live chat and told we have to take modem to a store .... so by the time we get time to do that we are paying for a service that doesn’t work properly .... not good enough!!

  • KevinGeller4 Kevin Geller (@KevinGeller4) reported

    I’m still loving my relationship with Optus. I just got told that they’re sorry we’ve had 64 drop outs in the last 3 hours. Someone people advise me how I can give them more of my money for their flawless service.

  • DamirKulas damirkulas (@DamirKulas) reported

    @PaulMavroudis @VinceRugari @micklynch57 @eldantehicks @MickLynch_Age At the same time though, football consumption has probably never been higher though. Figures from Optus Sport indicate an unprecedented interest in football-related content in this country which is then not reflected into interest in the A-League.

  • butterflygrrl_ 🌸 𝐇𝐨𝐥𝐳𝐲.. (@butterflygrrl_) reported

    @Optus calling for the google home assistant in Aus will be available in less then 6 months. So no need to change service providers every one. Although telstra is the first to have this feature available google and Optus are on to it an getting it done. 👍 woohoo

  • ForestgrumpOz Girt by Sea (@ForestgrumpOz) reported

    Thanks .. can someone with a telstra mobile (sim) be granted access to register on another network like @Optus .. that would be mighty helpful .. pass this up the line please and maybe get the media crew to make public announcements .. you see we rely on Taree Emergency Services

  • truthfulnerd Ross (@truthfulnerd) reported

    Seriously @Optus, I just can't even believe some of the people your hire when it comes to customer service. I've been told 9-10 days for NBN installation, I'll remind you if I'm screwed around again.

  • BrowntownBrew Cdbrown (@BrowntownBrew) reported

    @LordSoth123 Was just on phone to parents trying to help with their fttn dropouts. Had been working ok up (regular but short disconnects) until the last week where the dropouts last for a few hours. Optus did some testing and sent out one of their techs. Couldn't find the issue at house

  • mainteraa mia 🌵 (@mainteraa) reported

    I have been trying to resolve an issue with @Optus since ******* April and y’all are STILL harassing me. Useless. Absolutely ******* useless.

  • WaybackBot Wayback Bot (@WaybackBot) reported

    Optus introduces premium paid service

  • davidjfindlay David Findlay (@davidjfindlay) reported from Brisbane, State of Queensland

    Good work @Optus I recommended you to my father, but after buying a SIM he’s spent hours failing to get it activated via your automated customer anti-service system which is apparently designed to thwart victims from getting to speak to a person. Never recommending you again.

  • benny_s_1992 Ben Smeaton (@benny_s_1992) reported

    @a_choros Easy... **** Optus, marry Vodafone, kill Telstra. Explanation available.

  • fionashirley76 Fiona Shirley (@fionashirley76) reported

    @VillaJohn01 @Optus Great customer service!! 🙄

  • On_Da_Ball Billy Hunt (esq) The Original :) (@On_Da_Ball) reported

    @geoffrey_payne @Crankysgirl @debsmitteez About 4 pm after having to call them🙄then the mission,the set up was basic stuff,to get WiFi and hot spot going well that's another thing🙄one call to Optus tech support was 45 mins,I needed a net work service key number,it was right in the belly of my phone,what a mission😊

  • C_GalvanPaz Carlos E. Galvan Paz (@C_GalvanPaz) reported

    Optus, Ericsson complete 5G drone flight over live 5G network. #telecoms

  • charte Chris Harte Unstuck (@charte) reported

    Obliged to have @NBN_Australia @Optus installed 2 weeks ago. It has gone off every day for the last 4 days. This impacts on the business I run from home. This is a substandard network, insufficiently funded and supported which is a national embarrassment. Roll on 5G.

  • Angus47810262 Angus G (@Angus47810262) reported

    @Optus getting 0.25mbps on NBN in the St Kilda area of Melbourne. Tried all possible reboots etc, Flushing dns, etc. It's slow on all devices! Service status says the network is fine.. Not sure what to do

  • ghozt000 (@ghozt000) reported

    yous are so shit it’s unbelievable @optus

  • needytommo 𝐣𝐞𝐬𝐬 ♡ 𝐜𝐥𝐚𝐢𝐦𝐬 𝐛𝐫𝐢𝐞 (@needytommo) reported

    the optus messaging customer help sucks

  • rangalaura Laura (@rangalaura) reported

    @Optus have the worst service of anyone.. Have good coverage and 4G yet it can’t even load a website.. regretting my choice of carriers..

  • TheCoggsMachine Coggsa (@TheCoggsMachine) reported

    @DanMeags @Stillberto At least we get to watch Gunners Women on Optus now. Silver lining to a shit sandwich though.

  • Telecomwaring joseph (@Telecomwaring) reported

    . @Optus @Ericsson tested a drone controlled using a #5G network at operator's Macquarie Park campus. The drone transmitted HD video via a 5G handset. The companies said the drone was able to identify and track objects using the processors in the cloud via the 5G connection

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

  • jenjg25 s'wonderful (@jenjg25) reported

    @Optus Thanks Tina. Still not working. I'll go into a store. Not that I wanted to.

  • On_Da_Ball Billy Hunt (esq) The Original :) (@On_Da_Ball) reported

    What a mission 🙄 finally got my new Samsung Galaxy tab hooked up to WiFi using hotspot,had to find service number password which is diff to phone blah blah I managed to even confuse optus tech support😂 I am good at confusing people😊@geoffrey_payne @debsmitteez 😊

  • fionashirley76 Fiona Shirley (@fionashirley76) reported from Melbourne, State of Victoria

    Once again we are having trouble with our @Optus mobile broadband service .... constantly not working properly. Time to look at the other service providers .....

  • Rowena_SW Rowena (@Rowena_SW) reported

    @briannasbell @Telstra Bloody hell. I signed up for NBN plan with TPG in readiness for install (finally) in June 2019, and it’s been postponed to June 2020, and yeah, nothing we can do to change as we are on Optus cable & ADSL is a step down.

  • BlakeShaky shaky (@BlakeShaky) reported

    @Optus I won’t be sending DMs everything will stay on my TL so people can read it and hear how you don’t get reception anyway with your service

  • BlakeShaky shaky (@BlakeShaky) reported

    @optus for the sake of god FIX YOUR SERVICE before I start a class action against you for in proper service and lose of Business It is ridiculous.

  • CynthiaBurke19 Cynthia Burke (@CynthiaBurke19) reported

    @Optus Unfortunately not on the mid north coast during the fires no service! Telstra had service but NO Optus. couldn’t get updates on when to evacuate

  • taylahtingz taylah⚡️ (@taylahtingz) reported

    Optus customer service is a ******* joke, something that should’ve taken two seconds has taken me TWO WEEKS

  • maxhodder Max Hodder (@maxhodder) reported

    **** you this is ridiculous @Optus

  • KimSkildumReid Kim Skildum-Reid (@KimSkildumReid) reported

    @Optus Done. It was broken into two messages. You need both of them.

  • sallyvernon5 sally vernon (@sallyvernon5) reported

    Optus have today stolen $770 out of my account and all they can offer is a refund that will take 5-7 business days. They don’t care that I have 4 kids to feed and bills to pay. So sick of your terrible customer service.

  • pinknantucket Alice (@pinknantucket) reported

    Uh-oh down to 50% battery and it’s only noon and I forgot my battery pack. Also Optus just sent me a data use alert #aagghh

  • HektikCS hek (@HektikCS) reported

    @Optus Idk mate ya 4G is so slow I can’t even access that site

  • Tegan_Writes 𝚃𝚎𝚐𝚊𝚗 𝙹𝚘𝚗𝚎𝚜 (@Tegan_Writes) reported

    **** Voda because $5 roaming makes for a hot holiday fling, Marry Telstra for the stability and $, kill Optus but it’s not personal, I just need someone who can find my (5)G spot

  • JoshuaWithers Josh Withers (@JoshuaWithers) reported

    @a_choros **** Vodafone, Marry Optus, Kill Telstra. It’s not that Telstra isn’t marriage or **** material, they just haven’t earned out loyalty, so we end up marrying that telco we’ve been friends with since school because at least she likes us.

  • incredingo 🇦🇺 Ms Dingo ♛🐶🐶☔ (@incredingo) reported

    @DawnieBrowning it's only happened in the last 3 months that the payment won't go thru on the web. they tell me it's because i have more than $999 in it. never was an issue before. but optus have taken them over so that might be a new thing

  • yumi_cheeseman yumi_cheeseman (@yumi_cheeseman) reported

    @imflaura Id look at your original contract with optus to see what name and details you put down, and if they are the same contact Optus and see what they "provisioned" for your service. The number of times someone entered the wrong details for a service was incredible, and its needed.

  • SirBelliSr BelliSr (@SirBelliSr) reported

    @lydcsa @Optus Went back up for a moment now down again @Optus where r u

  • lydcsa Mc Limberbutt (@lydcsa) reported

    @Optus NBN service down in Melbourne CBD