Optus Outage Report

Why is my Optus service not working?

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours

The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Optus Outage Chart 06/07/2023 01:25

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Optus compensate me for the outage?

Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • Internet 52.58% Internet
  • Phone 27.03% Phone
  • Wi-fi 9.87% Wi-fi
  • E-mail 4.80% E-mail
  • Total Blackout 4.61% Total Blackout
  • TV 1.11% TV

Live Outage Map

The most recent Optus outage reports came from the following cities: Melbourne, Brisbane, Sydney, Parkhurst, Perth, Caulfield South, Bundaberg, Townsville, Adelaide, Canberra, Manildra, Gold Coast, Geelong, Camden West and Bargara.

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AustraliaMelbourne Wi-fi
AustraliaBrisbane Phone
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AustraliaMelbourne Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • claytonsj Stephen Clayton (@claytonsj) reported

    @AlexBallhausen Yes. Worked in Dubbo for 3 years. I was with Optus so phone went down about 10km out of town. Telstra work phone was better- worked for maybe 20km past the 60km zone. Absolutely appalling coverage in the country.

  • KObersteller Kerryn Obersteller (@KObersteller) reported

    @jasedean @Optus Mine is doing the same. Been waiting for “ support “ for over 20 minutes so far @Optus

  • MorkaiAU Name cannot be blank. (@MorkaiAU) reported

    @Optus are there any issues with Optus perks currently? My wife can't even see the option in the app on her iPhone. We checked with staff at Optus Highpoint too, and they could not see it on the store iPhone either.

  • FkNoMatt Definitely Not Matt (@FkNoMatt) reported

    @optus is this something you guys can help with?

  • KleinRevd Revd Andrew Klein ( Chaplain) (@KleinRevd) reported

    @PaulFletcherMP I want to talk with you about my extremely poor internet connection ,a phone that keeps dropping calls. Have raised this with @Optus but to no avail. @NBN_Australia leaves a lot to be desired. My upload/download speeds are a joke. You get back to me and explain why this is so.

  • James_M_South JimBobSquarePants 🇺🇦 (@James_M_South) reported

    @beeradmoore @Optus Yeah there’s no change in network activity and I’m not exactly one for clicking spam links… Both telephony and email are so thoroughly broken in this regard.

  • rashad_rebuilt RashadInOz-2020 (@rashad_rebuilt) reported

    Hey @optus just a well-deserved "Thank you" for great customer service getting a wifi modem organised and working. That's fresh from 5 hours on chat with @Telstra trying to get a simple problem resolved.. Yep. *trying*. Still broken.

  • riontweets Cosmic Gumbo (@riontweets) reported

    @Optus so what’s the go with the Optus Perks/Hoyts tickets thing now?The tab has mysteriously disappeared off the myoptus app without any explanation in the last week and nobody in customer service could help me at all? Kind of one of the reasons I am staying with u guys tbh

  • desikitteh 🏳️‍⚧️🏳️‍🌈 Mx. Desi Dunstan-Cooper #BLM #1312 🦄 (@desikitteh) reported

    @Optus Apparently everything I need has to be done over the phone. Poor showing on the accessibility count, @Optus.

  • jasedean Jason Dean (@jasedean) reported

    @Optus hi my service is down and I've reported it but the site says no issues reported in my area and no text from anyone. What do I do?

  • tgR_tsuru TonyDee (@tgR_tsuru) reported

    Optus Sport letting me down again, no Yokohama F.Marinos broadcast tonight. 😞

  • TransQTClaire Mx Claire 🔞 (@TransQTClaire) reported

    @desikitteh @Optus ******* hell did their support software just switch you to a different person without even telling you?

  • WaybackBot Wayback Bot (@WaybackBot) reported

    Optus cracks down on decision

  • nickspilly Nick (@nickspilly) reported

    @Optus You guys are quick to charge but your service was down for 5 days last month. And when Telstra service goes down for some unknown reason yours is stretched to its limits and then same thing happens. Not good.

  • TheLudlowLad Steve Smith (@TheLudlowLad) reported

    @Optus So why couldn't you request an update and pass it on to me, the impacted customer? Too busy or couldn't be stuffed?

  • JamesTFuss james timothy fuss (@JamesTFuss) reported

    @Optus why ******** does my internet just keep dropping and taking like 20 minutes of trying to reset/unplug and turn back on the modem constantly for the past week. I’m honestly getting so sick of this ****!

  • TheCatholic27 TheCatholic27 (@TheCatholic27) reported

    @OptusSport Optus really heavily leaning into the “**** the Huns” mentality here. Loving it.

  • beeradmoore Brad (@beeradmoore) reported

    @James_M_South @Optus And SMS. I’m telling you. Technology sucks and the deeper you go the worse it gets. It’s time to become farmers.

  • DrewTrumpet Andrew Clare (@DrewTrumpet) reported

    Optus number share has many problems with the new Apple Watch series 7. I have been trying to get it fixed for months and still can’t even get a return phone call @Optus #sickofwaiting #optus

  • PagewoodCoach Rubens Camejo (@PagewoodCoach) reported from Brisbane, State of Queensland

    @MelbInvest @nyunggai @HelloMakkaPakka Yes & no. If you work for Optus but doing the praises of Telstra you're going to get sacked. In effect Kitching was sacked To fix it? Requires a referendum. Factions are funded by outside interests unions businesses, individuals with an agenda etc. That's hard to remove NEXT

  • beeradmoore Brad (@beeradmoore) reported

    @James_M_South @Optus They added a thing to monitor calls from my phone, escalated it, and told me I’d hear no more correspondence from them or the higher team. Calls stopped a few weeks later. I’d happily bet money the spammers went onto a new number rather than Optus did anything to help.

  • o_rexxellent O.Rexx (@o_rexxellent) reported

    @abcnews What the point? In our area the fed govt funded one operator only (Vodafone) with already awful coverage to build a new tower in our area. Meanwhile Telstra and Optus coverage remains as awful as ever.

  • TheLudlowLad Steve Smith (@TheLudlowLad) reported

    @Optus No, I don't have a mobile service with you

  • peaceful_Kelly Kelly 🕊 (@peaceful_Kelly) reported

    @ashamedaustrali @AlexBallhausen @gwendabgilbert If my home wifi (with Optus) goes down, I have no internet reception with my mobile carrier, who uses the Telstra 3G/4G network. Internet and network reception in Australia is woeful - is this because we are a massive country with a small population relative to our size?

  • jimmywill Jimmy (@jimmywill) reported

    @Optus why did you get rid of the BPay option on new plans?? I like to be able to pay my bill in advance every fortnight so I don't have a huge amount come out every month. Very poor customer experience if you ask me.

  • C0nstantM0tion Constant Scribbles (Commissions Open!) (@C0nstantM0tion) reported

    @GeneralTekno Optus Pexus works so well because things get out of the way of his legs but Eris looks to have the Azalea problem of: Stuff doesn't move out of the way for her legs so you have to get the crotch in awkward positions to make poses work.

  • yiota29 Patty 🪐 (@yiota29) reported

    Hey @Optus trying to access hoyts perks on the app but it's not showing today. When it did a few days ago optus prices were not coming up. Consultants on the message us section don't seem to know how to fix it. I've uninstalled and re downloaded etc

  • TheLudlowLad Steve Smith (@TheLudlowLad) reported

    Working as a contractor means no work, no pay. The outage cost me hundreds of dollars. Why would the Optus rep tell me it would be resolved "shortly", but it took another 5 hours?!?! Not good enough!

  • Optus Optus (@Optus) reported

    @jesscav98 Hey Jess, we're sorry to hear you are having trouble with your My Optus App. Can you please try uninstalling and reinstalling? We also recommend checking that your phones software is up to date and the memory is not full. If it continues, please DM us. Thanks - Mary

  • Optus Optus (@Optus) reported

    @TheLudlowLad You can request an update on Optus network issues via the Optus App. Meg