Optus Outage Report

@AlexBallhausen Yes. Worked in Dubbo for 3 years. I was with Optus so phone went down about 10km out of town. Telstra work phone was better- worked for maybe 20km past the 60km zone. Absolutely appalling coverage in the country.

@jasedean @Optus Mine is doing the same. Been waiting for “ support “ for over 20 minutes so far @Optus

@Optus are there any issues with Optus perks currently? My wife can't even see the option in the app on her iPhone. We checked with staff at Optus Highpoint too, and they could not see it on the store iPhone either.

@optus is this something you guys can help with?

@PaulFletcherMP I want to talk with you about my extremely poor internet connection ,a phone that keeps dropping calls. Have raised this with @Optus but to no avail. @NBN_Australia leaves a lot to be desired. My upload/download speeds are a joke. You get back to me and explain why this is so.

@beeradmoore @Optus Yeah there’s no change in network activity and I’m not exactly one for clicking spam links… Both telephony and email are so thoroughly broken in this regard.

Hey @optus just a well-deserved "Thank you" for great customer service getting a wifi modem organised and working. That's fresh from 5 hours on chat with @Telstra trying to get a simple problem resolved.. Yep. *trying*. Still broken.

@Optus so what’s the go with the Optus Perks/Hoyts tickets thing now?The tab has mysteriously disappeared off the myoptus app without any explanation in the last week and nobody in customer service could help me at all? Kind of one of the reasons I am staying with u guys tbh

@Optus Apparently everything I need has to be done over the phone. Poor showing on the accessibility count, @Optus.

@Optus hi my service is down and I've reported it but the site says no issues reported in my area and no text from anyone. What do I do?

Optus Sport letting me down again, no Yokohama F.Marinos broadcast tonight. 😞

@desikitteh @Optus ******* hell did their support software just switch you to a different person without even telling you?

Optus cracks down on decision

@Optus You guys are quick to charge but your service was down for 5 days last month. And when Telstra service goes down for some unknown reason yours is stretched to its limits and then same thing happens. Not good.

@Optus So why couldn't you request an update and pass it on to me, the impacted customer? Too busy or couldn't be stuffed?

@Optus why ******** does my internet just keep dropping and taking like 20 minutes of trying to reset/unplug and turn back on the modem constantly for the past week. I’m honestly getting so sick of this ****!

@OptusSport Optus really heavily leaning into the “**** the Huns” mentality here. Loving it.

@James_M_South @Optus And SMS. I’m telling you. Technology sucks and the deeper you go the worse it gets. It’s time to become farmers.

Optus number share has many problems with the new Apple Watch series 7. I have been trying to get it fixed for months and still can’t even get a return phone call @Optus #sickofwaiting #optus

@MelbInvest @nyunggai @HelloMakkaPakka Yes & no. If you work for Optus but doing the praises of Telstra you're going to get sacked. In effect Kitching was sacked To fix it? Requires a referendum. Factions are funded by outside interests unions businesses, individuals with an agenda etc. That's hard to remove NEXT

@James_M_South @Optus They added a thing to monitor calls from my phone, escalated it, and told me I’d hear no more correspondence from them or the higher team. Calls stopped a few weeks later. I’d happily bet money the spammers went onto a new number rather than Optus did anything to help.

@abcnews What the point? In our area the fed govt funded one operator only (Vodafone) with already awful coverage to build a new tower in our area. Meanwhile Telstra and Optus coverage remains as awful as ever.

@Optus No, I don't have a mobile service with you

@ashamedaustrali @AlexBallhausen @gwendabgilbert If my home wifi (with Optus) goes down, I have no internet reception with my mobile carrier, who uses the Telstra 3G/4G network. Internet and network reception in Australia is woeful - is this because we are a massive country with a small population relative to our size?

@Optus why did you get rid of the BPay option on new plans?? I like to be able to pay my bill in advance every fortnight so I don't have a huge amount come out every month. Very poor customer experience if you ask me.

@GeneralTekno Optus Pexus works so well because things get out of the way of his legs but Eris looks to have the Azalea problem of: Stuff doesn't move out of the way for her legs so you have to get the crotch in awkward positions to make poses work.

Hey @Optus trying to access hoyts perks on the app but it's not showing today. When it did a few days ago optus prices were not coming up. Consultants on the message us section don't seem to know how to fix it. I've uninstalled and re downloaded etc

Working as a contractor means no work, no pay. The outage cost me hundreds of dollars. Why would the Optus rep tell me it would be resolved "shortly", but it took another 5 hours?!?! Not good enough!

@jesscav98 Hey Jess, we're sorry to hear you are having trouble with your My Optus App. Can you please try uninstalling and reinstalling? We also recommend checking that your phones software is up to date and the memory is not full. If it continues, please DM us. Thanks - Mary

@TheLudlowLad You can request an update on Optus network issues via the Optus App. Meg