Is Optus having an outage?

@MatthewBraid Hey Matthew, I'm sorry to hear this happened and I've flagged your message to get passed on as feedback. If it happens again, it's best to raise it as a fault via the Optus Sport app's Help & Support. Ev

I’d rather use smoke signal instead of Optus Internet 🤮

@Optus keep tweeting to me that they're 'sorry', and would I like to DM them about it. The answer is NO. This service is appalling and this story is staying public.

Tomorrow will be another day banging my head against the brick wall that is @Optus customer service and insisting on talking to a supervisor.

This means I am currently AVERAGING 10% or less of the typical speed for @Optus cable internet. Which means constant problems with loading even the simplest web pages.

Optus data connections in Ryde, NSW area, has been sporadic today at best. From early today, our reps tell us, facebook, google play store, and a few others, are not working tonight. Optus has been advised.

Our @Optus NBN got connected on the 24th of last month and once connected they told us our fetch box which is included in our plan will arrive in the next 10 business days. Fast forward, it has been a month and it is hasn't arrived yet. Absolutely awful customer service

@andimthesupreme A pre-sale kinda means you get the best opportunity of getting the best tickets because you get it before everyone else! So if you’re an Optus customer you can do that pre-sale or you can sign up for live-nation and do that pre-sale!!

@optus come on guys, 5 hours and counting.....no ETA for resolution is NOT helpful.

@mg91 Lack of smart tv apps an issue for me. I have a Fetch box so no such problem with Optus, but not sure I'll keep Kayo beyond (Socceroos elimination from) Asian Cup for that reason.

@Optus Thanks I’ve been trying to speak to someone for three days. Nearly impossible with optus until you shame them on the internet. Account is #81068187700144 - currently paying for a service I’m not getting.

@Colin_J_Potts Nothing surprises me these days, marketing claims of customer service always makes laugh. Mind you Telstra blows Optus out of the water - Optus was the worst experience I’ve ever had with after sales service.

@_Bradley76 @hollis_k_ @Optus @VodafoneAU I’m struggling to understand it all but it seems there are 1000 dodgy companies trying to sell their services. Many want to install the shit on the outside of unit blocks, outside peoples doors, ridiculous shit.

OMG. @Optus is the singular worst web-experience I have ever had the displeasure of using. Nothing works without having to talk to humans. Must be costing @optus a fortune.

@hollis_k_ @Optus @VodafoneAU We have had NBN issues all week. So frustrating.

@KandeeCane @Optus none of them have ever cared about customer retention. they just bank on you not noticing there's a better plan available lol

@Optus Thanks but I’m going to continue to tweet about how terrible my experience has been. I’m doing all the running around. Optus hasn’t contacted me proactively about the delays or cancelled appointments. Abysmal!

I think this is day four without #internet. @TPG_Telecom said it should be restored on or before 20 Jan, which is a Sunday. I'm grateful for the #mobile #wifi from #Optus, but it sucks to keep paying #TPG for service it's not delivering plus spend extra for the mobile wifi.

Hey @optus your service for Clayton is substandard. 3G is not what I’m paying for. I pay for 4G. This is my second time reporting this issue.

Thnks to our shitty phone/internet/tv prov for finally rec. our service after 24 hrs w shitty customer service. Optus u suck

@Optus your NBN service is laughably useless

@optus I was told there is an outage in 2224 but there are no updates and no reported outages... no Internet for more than two days already

@Telstra Telstra could not or would not solve my issue regarding a business plan I checked out Optus their offers put Telstra to shame so I made an appointment with Optus to discuss my options hopefully this time next week I'll be a Optus customer with Telstra loyalty only goes one-way

Been with @Optus only a few weeks & it’s been non-stop dreadful. Activation issues. Difficult to contact. No compensation offered for delays. Now find out the wrong plan was activated & I have 25% of the data I signed up for. More hassles trying to contact them... #worst #optus

@Optus I have been waiting for your Knox Westfield store to contact me since 9th Jan now regarding replacement screen protector after being told I'd get a call "the next day or so". Issue is ongoing since 24th Dec and I'm sick of wasting petrol driving out there. Please help!

My internet is still not working and @Optus cannot explain to me why. It is capable of chats that are kingdom of lies apportioning blame to @NBN_Australia for matters such as usernames and provisioning that do not concern it. Still waiting for about 8 promised call backs.

Not at all surprised that @optus charged me for the thing they said they had cancelled and wouldn’t charge me for and also didn’t give me the credit they said they would. Their customer service is the worst I have ever experienced.

@Optus what the hell is going on nearly 2 days no NBN service

Wtf just happen at Optus 😳 #finisher

@itsRyanUnicomb @Optus @acccgovau @VodafoneAU You shocked me there when you said undertrained I don't think they even are trained, I've talked to at least 20 people on the phone and on live chats and they all said the same shit line by line that comes in the pamphlet with the modem on trouble shooting

@aussiesuperman @Optus @acccgovau @VodafoneAU Their IT teams are severely undertrained & the company as a whole has exactly zero customer service skills. It doesn’t surprise me they’re one of the most hated companies in Australian telco.

@itsRyanUnicomb @Optus @acccgovau @VodafoneAU I'm just gana sit back and wait for @optus to reply if the ever do, and talk the same shit like they do with everyone else, did you do this did you do that, trouble shoot this how bout you trouble shoot your shitty network put it out pasture and start again

@aussiesuperman @Optus @acccgovau They’re terrible man. Just jump ship when Telstra 5G lands. Optus surely can’t keep you locked into a contract they’re not keeping their end of. Useless, man. @VodafoneAU is equally as bad. They do everything to screw me, even after 18 years with them

@itsRyanUnicomb @Optus @acccgovau I am uploading a video but even the @Optus mobile network doesn't want to play ball at the moment

@aussiesuperman Oh man - yeah @Optus suck major MAJOR ass. Best bet is to talk to @acccgovau as well. You’re paying for a service that’s not being provided and have all kinds of consumer coverage as well. Optus essentially owes you money at this stage to be honest.

At this point I think it's time to take this further up the chain to fix this issue, who's got the telecommunications ombudsmans details, also since writing this my @optus NBN has cut out 3 times in a row, one halfway through a speed test

I challenge anyone to name a company with a worse customer experience than @Optus. Think long and hard.

Trying to send a text to a mate at @OptusStadium ... he's with @Optus but he has no signal. #Gofigure

So for NBN switchover, is now worse than Optus cable. Buffering and freezing. Great job LNP scrwed us over big time. Will take decades to fix.

If the Australia v India ODI isn't enough Cricket for your Friday then never fear! The @ScorchersBBL host the @HurricanesBBL at Optus Stadium straight after and @roger_oldridge is hoping for a Friday Fill Up. #BBL08

@crazyjane13 I’m not saying Optus will do this, but I had a provider who sent me a new modem (they said the old one was broken - it wasn’t) & post back the old one. Then they billed me saying I hadn’t posted it back. I had sent it registered mail. (They refunded the bill, eventually.)

@benjaminsolah @crazyjane13 @Optus I prefer to pay a little bit more than deal with Optus customer service who overcharged me $110 and promised each month for 8 months to refund but never did. The Ombudsman solved it

@benjaminsolah @Optus That's about to get another complaint.

@Optus tech support can't tell me why my Fetch tv won't work any more. Instead they're just going to send me a new box. Which will take 3-5 working days.

@MooPipoPing @Optus You poor thing....enjoy the fresh air get out and about and rock Melbs 👍

@Optus tech support tells me I need a new box because the old one doesn't work. Which is funny, because it's been working for the past three days.

@Optus tech support puts me through a series of hoops and helpfully tells me I can't connect to WiFi. Which I'm not, and don't want.

@Optus tech support aka for my phone number. I give it. They can't find it. I give them my mobile number. Eventually they find it.

@crazyjane13 @Optus Optus customer service is awful, no wonder they've been fined by the ombudsman so many times.

I've just called the 13 number given to me by the @Optus live chat no-help. I'm told it will be 30 minutes. Incurring call charges. Set the goddamned timer.

My shifts got cancelled this weekend so thought this would be perfect to catch up on some well deserved Netflix, but nope. Internet is down. **** you Optus

Gee, the @Optus person who's picked up the live chat is 'sorry' to hear I'm having problems. SO. AM. I.

I should probably mention the @Optus tech who connected the service didn't apparently know anything about the tv service and told me I'd 'get a box in the mail' and an activation code in '2-3 days'.

And now I don't have @Optus Fetch tv at all due to 'streaming issues'.

I don't have digital free to air channels except through @Optus catch-up, which is a limited service.

@Optus Well I was all ready to tweet about how my internet phone and tv was finally working. Except it's not. And I'm now being asked to pay at least 30 minutes of 1300 phone charges just to talk to someone who *might* help.

@Optus simply the worst customer service experience. I pay my bills on time by DD and somehow I'm now immersed in your incompetence which severely affects my work and personal life #optus #worstcustomerservice #getyouracttogether

@MooPipoPing @Optus I don't know how to tell you but you had a bad bike wreck years ago and lost your long-term memory , I'm your husband 😍

Dear @optus what a pitiful disgraceful excuse for a company. I moved house almost 4 weeks ago now. It took you 3 weeks to connect my internet. NOW you have told me that I CANCELLED my internet at the other address and have charged me $450 in fees. We moved, we did not cancel!

@AbstractCode @Optus Switch to either Telstra or VodaTPG. Telstra is too expensive for all the startups around Richmond to use, and Voda still has a bad smell in tech circles after VodaFail so no startups will use them either