Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (44%)
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Phone (35%)
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Total Blackout (7%)
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Wi-fi (7%)
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E-mail (6%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Brisbane, Sydney, Melbourne, Wollongong, Perth, Hobart, Wodonga, Port Stephens, Adelaide, Gold Coast, Narangba, Sippy Downs, Kununurra, Toowoomba and Tamborine Mountain.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
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| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Selene
(@SeleneD_says) reported
@Jeremy_Kirk Optus only told me yesterday 27/9/22 that as a former customer some of my personal information was accessed as part of the #OptusHack. Why has it taken so long for them to notify me?
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Rebecca
(@bec_br) reported
@RiddelCath @VictorDominello Agree. The card number hasn’t been compromised anyway. Optus didn’t retain it. So it’s a useless solution to change something the hackers don’t have.
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Brodders 17
(@brodders17) reported
@freyalogann I did. The “but” sucks. You can have a point about how much personal info share online and not undermine people’s concerns about the Optus breach at the same time.
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bouledogues de l'ouest
(@gameof4quarters) reported
I switched from Optus to circles recently and the process was totally painless and I'm saving about $20 a month. Just for anyone considering it. Uses the same network, so the coverage is the same, but heaps less annoying to deal with.
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GourmetMale - I need mustard
(@GourmetMale) reported
@MishStephenson @Optus Yep. Australia needs to head down the route of GDPR. And allow customers to be forgotten.
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HRH Kerr Avon II, Monarch of My Domain.
(@KerrAvon12) reported
@noplaceforsheep Federal government should be paying because they caused the problem by requiring 100 points of ID to get a ******* telephone service! Just wait, it won't be just Optus.
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The Guybrush Chocobo
(@noreasonspec) reported
Apparently @Optus is not giving equifax codes to former customers people are saying. You are a garbage company just making garbage even worse. Do you understand what PR is? just stupidity day after day right now from these muppets.
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Phil Hawthorne
(@philhawthorne) reported
The #OptusHack has exposed how much PII data companies hold onto, and how KYC checks can cause harm to innocent people. It has also exposed @VicRoads and @dfat lack of processes for victims of identity theft. This has been an issue long before @Optus were breached
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David Pickering
(@PickeringDave) reported
@mjrowland68 @BreakfastNews I have had NO communication from Optus. Nor has anyone else in the family. Very bad communication.
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Rode Stefan 🐢🔴
(@Rode6521) reported
@cameronwilson So can we cancel our Optus plans for no cost?
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Mostly Kristy Sometimes Anderson 🐙 drip
(@Kristyg1) reported
Trying to cancel a 14 year old #optus number and they are going to charge me an cancellation fee - this week of all weeks optus .@optus anyway, you have to go through 2 wait times to cancel your phone.
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Crystal Higgins
(@Crystal23824085) reported
@westview138 @Optus Same here. One says drivers license compromised the other email addresses me as a former customer and says it wasn’t. I am still an active customer. I don’t think they have any idea!
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Cranky
(@Ogregator) reported
With this Optus hack, I hope the board knows that us customers haven't gone through our five stages yet. So I hope they're ready and if whats floating around the twitterverse is true, the person that made the call needs to step down
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Jarvis Kelly
(@jarvok01) reported
@SenPaterson @Birmo @Optus can GFT and so can you Senator Reinhard. Customers should be suing Optus in a class action for the data breach and their complete lack of customer service. Why should the taxpayer bail out a private company who refuses to even do the minimum to fix this problem.
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Sean Lewis 😷P2/N95😷
(@mercyrx3) reported
@VickiPlatt5 @norfer40 Agree. Any fix for this should be paid solely by Optus. My understanding is Optus is footing the bill licenses in Vic and Nsw at least. ( not sure on other states)
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squeaky the cat
(@squeakythecat) reported
@optus I was with you as a customer up until 6 months ago, can you reassure me that I’m not affected by this security breach.
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Adam Staples
(@adamstaplesb40) reported
@Optus suggests using @VicRoads website to submit a block on yr driving licence if it was in the data breach. Mmmm don’t think so…that’s how this trouble started in the first place. #OptusHack #OptusDataBreach
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RG Coachable
(@Coachable_) reported
@Optus i know you are dealing with damage control on the hack thing but like can i get some human support regarding my internet. That would be great.
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Trisha ⚓💜(💚)
(@TrishaGreenie) reported
@MishStephenson @Optus Same. I haven't been an Optus customer in 4 years but just got the email.
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Andrew Waugh
(@MAndrewWaugh) reported
@railmaps @danielbowen The whole sorry saga is highlighting the incompetence of most journalists in reporting tech stories (& most ***** govt & commerce stories involve tech). Little mention that Optus only had the really bad PII due to Federal govt policy - introduced with bipartesan support...
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fine&mental
(@rivkhali5) reported
@StGeorgeBank I'm a customer of 30yrs who is affected by Optus data breach. Just spent 35 mins I don't have being put on & off hold by yr person who had no idea when I asked for a Security Keyword for my acct. I hung up without being helped. Disgusted.
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fæy ✧🌷
(@faey_lyn) reported
@ClareONeilMP @AlboMP i hope you investigate why Optus are keeping previous virgin mobile customer data when the telco ceased year 2020
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David ⚡⚛⚡
(@dbph) reported
The obvious solution to needing to update drivers license due to the Optus security incident is to change your address thereby modifying one piece of data those wanting to conduct Id theft need. </sarcasm>
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Shiellsy
(@chadnotweet) reported
Got my message today to say my info has been hacked by Optus…. The fact I have no money & already a house loan means they ain’t getting anything but it does mean when my contract with Optus is up in November we will be moving to Telstra that’s for damn sure.
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Joseph Lam
(@editorialjoe) reported
Customer Service NSW has confirmed this is not instantaneous and customers will need to wait until they're contact by Optus.
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David Collett
(@TaxpayersParty) reported
@cameronleech @FinancialReview If Aus banks demand passport numbers before they process a direct debit for an Optus customer, then yes, the details need to be internet facing Otherwise, name a specific transaction Optus needs to do with another institution or entity involving those details Or keep it offline
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Manoj Kumar
(@manojthinks) reported
@evangeorgevoug @Optus You are right about holding the highest person responsible.Also, fine with the public taking an active interest.But to portray her as a villain & pressurizing her to resign is a bit much? The situation is bad but not the person.Making others feel like an utter failure is intense.
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Motherclucker
(@DonnaTurnbull20) reported
@ClareONeilMP WTF are Optus even doing with people's Medicare information.
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Patrick of Berkeley
(@McglinPatrick) reported
@Breezybaby1811 @noplaceforsheep I took Optus complaint to the Ombudsman a few years ago. Hopefully Optus deleted me as I did them. Oh yes I got my money back.
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realquietone
(@realquietone1) reported
So we will breach your privacy , but its all good as we will withhold your fee. A Fee/extortion you should never ever have to pay under a De Jure Government. only under this corporate ownership they deceived us into , can they do this. Optus Telstra are statutes unto themselves