Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (52%)
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Phone (25%)
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Total Blackout (12%)
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Wi-fi (7%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Melbourne, Perth, Brisbane, Canberra, Townsville and Adelaide.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Phone | |
| Sydney |
Phone | |
| Perth |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Conrad HC
(@conradhc) reported
@skwashd @Asher_Wolf People need to check whether Optus has their passport number. Many will never have provided it as part of ID checks. But they may have Medicare numbers, which they haven’t explicitly mentioned in emails.
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Paul K
(@paulipaulyk) reported
@Optus are you able to assist me with a query regarding the data breach? I don’t have a mobile account but I am a fetch customer.
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Gavin Foo
(@GavinAnim) reported
@DanielAndrewsMP Can you change the @Vicroads requirement for getting a new licence number? Why do I need to be a victim of identity theft before getting help? It'd help all affected by @Optus really dropping the ball.
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🔋SydEV 🌿💧 #Solar #batteries sustainability.
(@sydney_ev) reported
@techAU @ClareONeilMP worst thing is, Even though my details were stolen, Optus don't seem to care. no offer of help, or reimburse costs to change all my details, new licences, and blocks on credit agencies, cost me an entire day, and $$ to have blocks put on things
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Luke purcell
(@Percyy98) reported
@Optus leaked my account information which is all my personal information, but you refuse to help me because the account is under my grandmas name from 8 years ago. You expect an 86 year old to figure out how to contact you idiots when she doesn’t even know what the internet is
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🦇 𝖊𝖒𝖕𝖗𝖊𝖘𝖘𝖇𝖆𝖙 - mkdir coffee
(@empressbat) reported
Well other than a few sms from #Optus reminding me to pay my bill they havent contacted me about the #data breach. Their handling of the incident is atrocious
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msinformation
(@KindRegardz) reported
@nickbonyhady It's all compounded by at least 15years (that I could see) of Optus whinging re 'excessive regulation' by Govt. Calls for Govt. to now fix this shitshow are seemingly, unjust. Optus outsourced its network management to Nokia in 2017/18 and shed 170 jobs as it did so.
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Marcus McIntyre ⏩
(@MarcusMMcIntyre) reported
So where is this hundreds of millions of dollars in fines for Optus @ClareONeilMP? Surely we're not morons with a low limited number right? For a major corporation who leaked around 40% of the Australian populations information? We're not that stupid right? #optus #optushack
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💧Wordstoprint - Robert Johnson
(@wordstoprint) reported
@joshgnosis My experience with Optus last Friday and today; Buy SIM card for mobile broadband Friday. Called tech support today to sort out email. Got told to go to store for I’d verification. I live outside the Barossa. Drove 40min to Nuriootpa, told store to close 3pm. Jeez...
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K Smaudron
(@kjsmaudron710) reported
@Optus Almost a week since one of the largest data hacks in Australian corporate history, bad enough the Federal Government is proposing to change legislation, and yet I have not received a single text, email, call or ANY communication from Optus. You lot are an absolute joke.
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Tamhus
(@tamhus8) reported
@Jeremy_Kirk You should log into the @optus account portal and monitor the XHRs that occur while viewing mundane things like data usage. The API serves up the entire customer record in clear text incl payment card, address, identity, DOB etc with every request. Like a 12yo wrote their website
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Andy
(@Suburbia3121) reported
The Optus data hack is hopefully a game changer in this country. Not only for the way they left the door wide open, but for unnecessary retention of past customer data. Pretty sure that’s a breach of the Privacy Act.
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Michael Rickards
(@mrickards1) reported
@abc730 @ClareONeilMP OPTUS security and privacy protections have been poor for a very long time. I left Optus some years ago because of this. A person who knew I had an account readily impersonated me and hacked just by knowing my name, address, date of birth, despite an account PIN number.
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Ellena Morse
(@mawso1) reported
@drvyom I switched to Moose Mobile last year. Fingers crossed. That's all I can do.( And not click on links). Will optus even bother notifying me if it's just historical data not current data, or am I not their problem any more? Time will tell.
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Veronica Le Nevez
(@felixroni) reported
@CrankyGrandma55 @joshgnosis I was an Optus customer for years. They’ve always been this bad. Ditched them for a tassie owned and run broadband company and never looked back.
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CouchSpecimen
(@couch_specimen) reported
@newscomauHQ O'Neill says “Responsibility for the security breach rests with Optus", well ******* I would've thought the responsibility rested with the hackers.
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Caz Grayside🏴☠️🩼x4💪
(@caz067) reported
Piss poor of the Optus CEO not to front up to the media tonight. 😡 #OptusDataBreach #optus
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Tennkay
(@Tennkay1) reported
@SacheTweet @Optus Matter of time before every other service provider is hit. Gas, Power, telco etc. Surely this is a troll? BSB and Acc? Come on...
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Marcus McIntyre ⏩
(@MarcusMMcIntyre) reported
So where is this hundreds of millions of dollars in fines for Optus @ClareONeilMP? Surely we're not morons with a low limited number right? For a major corporation who leaked around 40% of the Australian population's information? We're not that stupid right? #optus #optushack
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camylopez
(@camyIopez) reported
@ClareONeilMP Optus customer here. When I signed my Optus contracts, there was nothing in the contracts allowing my data to be shared with the banks in the case of a breach. They better NOT share any of my info with any banks, I don’t give any permission to do so.
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decryption
(@decryption) reported
the sizzle forum has turned into "get Anthony to find me a mobile phone plan because Optus are fuckwits" concierge service (and I do it because I love this ****)
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erik petersen
(@erik_petersen) reported
@Jeremy_Kirk @latingle @ClareONeilMP Since the early 1970s, encryption has been used to protect sensitive information, so wtf is Optus doing storing drivers licence & passport info as plain text. A security audit would highlight this. Fix it by copying fields to encrypted values in less than a week. I wish!
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Kate A
(@KateA_au) reported
I have been an Optus customer for 6 years. I keep hearing about emails being sent to Optus customers whose data has been compromised, but I haven’t received one. I don’t know if that’s a good thing or a bad thing?
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msw
(@_judge_moody) reported
Hey @Optus - a credit doesn’t help me, a ex customer whose data got stolen.
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Creatyr the Tiler
(@mikebuttery) reported
@DamBusterPrest @manjusrii It’s not a cyberattack. Optus devs opened all the information up to the internet and it was scraped using sequential customer IDs. - Why no encryption? - Why no authorisation? - Why no hashed customer IDs? - Why was a test system using production database? Customer first - nah
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Donna Longhurst
(@50to39) reported
from
Sydney, State of New South Wales
@SEggminder @Optus Probably the small cogs in the chain on the phone not getting all the info from the bosses. Doesn't help situation.
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Mary-Anne VA
(@MavaAU) reported
@joshgnosis Then that there is obviously part of the problem at Optus.
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James
(@wjafarrow) reported
@TMRQld @Optus Great, so basically no way to prevent a crime that could destroy my financial life and cause untold issues when that data is confirmed stolen through no fault of my own. So I need to be the victim of a crime... And this could be done with a few keystrokes. Why do I pay taxes?
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Levon J Polinelli
(@LevonJP) reported
@abc730 @ClareONeilMP 7 months dealing with @Optus incompetence, brought in the Ombudsman and finally fees waived for their gross errors, only for them to pass it on to debt collectors when I changed providers. Took them til today to notify my all my data was leaked. They don’t deserve to operate.
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Jeremy Kirk
(@Jeremy_Kirk) reported
Optus is offering a 12-month subscription to Equifax Protect, an ID and credit monitoring service, to the "most affected" customers. That's not long enough. Driver's license, passport numbers and other data is valid for much longer than that. #OptusHack #auspol