Optus Outage Report
Why is my Optus service not working?
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (45%)
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Phone (29%)
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Wi-fi (10%)
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E-mail (8%)
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Total Blackout (8%)
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TV (2%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Adelaide, Melbourne, Perth, Brisbane, Bairnsdale, Wollongong, Hobart, Wodonga, Port Stephens, Gold Coast, Narangba, Sippy Downs, Kununurra and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Wi-fi | |
| Sydney |
Wi-fi | |
| Melbourne |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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immaterial
(@heatheriley) reported
lately i’ve been getting fkn multiple spam calls a day from different states WHY IS THIS HAPPENINGGGGG?! anyone else with optus getting this??? nothing even happens, i just answer and it’s dead silent??? or it’s silent and they hang up after 5 seconds???
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Kyles 😁🇦🇺
(@Kylessmyle) reported
@Joey1800callme @QueenScarebear I can’t get tweets and DM but can’t respond to DM says message failed I’m with Optus prob some maintenance ****
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GeoffwithaG 🌏
(@GGeoffwitha) reported
@cscviews Update. Power is still out. Oh, and @Optus mobile service is down too. No internet. No home phone. No mobile. Sitting in a local (regional) cafe waiting for coffee.
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Galaxija
(@lilmamaduck) reported
@Optus Thank you, I have a case open, technician who came out and confirmed slow speeds and dropouts but nothings been done about it unfortunately.
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BennyDreadful
(@DreadfulBenny) reported
@Optus why does the app keep saying "network error", 2 days now.
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C0N*ARCH1S
(@goldenarchis) reported
Glad the aleague rights weren't bought by @Optus. I won't feel compelled to put up with their terrible service to watch football.
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Pril-Lil Crypto Cat 🇦🇺
(@Go1984Luke) reported
Is anyone else having issues with their 2fa on @coinspotau? I keep getting the same bull response its an optus carrier issue. Not happy coinspot! The responses to my queries haven't been answered and I still don't have access to my account. I'm really considering a new provider
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georgia 🔮
(@gamor11) reported
Powers been off and on the last 2 hours. Optus signal is gone, crazy windy outside to the point I am scared. Luckily it’s back on atm. These are times I am grateful to be in a warm bed.
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Optus
(@Optus) reported
@CTMelb We are unable to provide a time of restoration. Rest assured, Optus is deploying generators and technicians to impacted sites so that we can get your service back up and running ASAP whilst we work with energy providers. We apologise for the inconvenience caused - Ness
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georgia 🔮
(@gamor11) reported
Powers been off and on the last 2 hours. Optus signal is gone, crazy windy outside to the point I am scared. Luckily it’s back on atm. These are times I am grateful to be in a warm bed. #melbourneweather
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Alicia Grogan-Jones
(@aliciagjones) reported
@Optus No, I will not. Don't trust direct debit and I don't get charged this fee by your competitor. I have made a complaint and will await advice so I can then refer matter to ACCC.
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Optus
(@Optus) reported
@Domenicomarinoo Hi Domenico, we don't support concurrent streaming for Optus Sport. Please send us a DM if you need a hand with anything else. Jono
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Ross
(@Rosscampbelll) reported
@Optus Why are the upload speeds so inconsistent in Sydney. Occasionally 40mbps but regularly around 1mbps, so slow that even a Skype or FaceTime voice call is impossible, never mind a video call.
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Abbey
(@prettymuch_it) reported
@Optus Hello, we have no wifi here in Hornsby Heights 2077, is there an outage??
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CTMelb 🐯🏆🏆🏆
(@CTMelb) reported
@Optus @FreezzeDr Any update on this. The severe weather passed hours ago and still no service
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brianna 🥝
(@briannabambery) reported
@heatheriley yes, i'm on optus too! it's so frustrating. i never pick up calls from people i don't know, so they often leave me a message that's just completely silent, it's honestly unnerving.
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ellieweiss jtt ❤️
(@ellieweiss20) reported
@gillianlant @9NewsMelb @TheTodayShow Same where I am. Power went out to. Optus tower must be down as no phone service
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👌🏾 not 🤏🏾
(@aachokaa) reported
Optus needs to stop playing games and deliver me my damn phone
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Dean Barnett
(@DeanBarnett) reported
@Optus I don’t want to fill out forms and stuff but there’s definitely an issue at (-42.8675365, 147.3116435)
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Alicia Grogan-Jones
(@aliciagjones) reported
@Optus a bit rude to charge a "non-direct debit fee" on accounts. Is it even legal @acccgovau ?
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Chloe
(@Chloelaws86) reported
@Optus WTF is going on? All day except for 45 mins we have been without internet. Unable to get business stuff done. Absolutely ridiculous!!! Ringwood East, VIC, 3135! 🤬🤬🤬🤬🤬🤬🤬🤬
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Betty Tootell Ferguson
(@BettyTootellF) reported
I don’t say this often but @Telstra should learn how to run a service status / outages page from @Optus who do it much better.
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GeoffwithaG 🌏
(@GGeoffwitha) reported
@robynbryant33 @cscviews @Optus Still no mobile phone service. Power back at 1215. And internet. So, Twitter's back folks! And, T.V. of course.
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johnshenton1982
(@johnshenton1982) reported
@OptusSport Hi. How easy is it to cancel after 3 months please as would like it for Euros only@as most TVs don’t work with Optus. Thanks
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incubus_marble🔞
(@IncubusMarble) reported
@GaigeTheMage League sucks Except Jhin, Jhin is the magnum Optus of Riot games
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Slaqpd
(@Slaqpd) reported
@sins1x Optus is so **** I hate it
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Athina
(@PerfectOrdered) reported
@Optus Hi there, have you had any NBN issues reported around Bayswater? Internet has been down for about 30 minutes now and i need to get some work done😬
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Chris 🇦🇺🏳️🌈
(@an_irreverent) reported
@bengrubb The Telstra network has been abominable this week in north-west Sydney (Windsor, Mulgrave, Nelson) I have had to switch my data to my second SIM (Optus)
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Jethro Heller
(@JethroHeller) reported
@Optus nothing more frustrating than sitting waiting for service in a store for 20 mins now, and not one of the 3 staff have even acknowledged my presence. I'll wait 5 more mins then go to Telstra.
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C0N*ARCH1S
(@goldenarchis) reported
@Optus Another 3 hours of chat with @Optus “experts” LMFAO - i can’t have my nbn plan upgraded like most customers (because of a technical problem on Optus’s side) and I can’t be released from my contract. WTF!