Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (51%)
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Phone (33%)
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Wi-fi (7%)
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E-mail (4%)
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Total Blackout (3%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Melbourne, Hobart, Brisbane, Sydney, Perth, Wollongong, Moore, Adelaide and Wallerawang.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Hobart |
TV | |
| Brisbane |
Wi-fi | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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CreakingGum 🎗🐨🌳
(@CreakingG) reported
@RonniSalt @Optus I'm fascinated that every time Corporations are found out, the role of explaining it to the press is given to a woman. The trend has been there since James Hardy. What is that? Soften up the bad news?
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davidryan
(@hellodavidryan) reported
@johnhenderson @0xstephb @airtreevc I paused after I pressed "Reply" and realised... "oh that's intra". Made me empathise with the Optus employee that dumped all my customer data into the world. Easy mistake to make, right? Inter, intra, outer, etc.
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Bree Carlton
(@CarltonBree) reported
@McShayne2011 @StuddertNatalie Optus won’t allow any changes to sim/phone numbers unless folk bring ID docs to be verified/sighted in store. This is what they told me yesterday but yes in theory this could happen once all the publicity dies down and business continues as usual
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stephen Tilley
(@stephenTilley5) reported
@AntBA013 @Optus Stupid idea,instead worrying about hackers,you will be giving the government full control over your finances,they don't like what say about them,they can turn your money off with one keystroke.
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Matt
(@matts45682) reported
CEO Kelly Rosmarin Bayer is so full of **** #OptusHack #OptusDataBreach #optus
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Rhino7
(@Rhino734964092) reported
@ClareONeilMP @Leah_CBR Medicare/Mygov Information is Encrypted .To access Medicare one has to Hack into their Security. As is Bank Encryption safely secured against Hackers .OPTUS breech is their problem that needs fixing . No problem.
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Service NSW
(@ServiceNSW) reported
@kogarahponyclub Hi Nick, ID Support NSW is working with Optus to support customers with NSW government-issued credentials, if they have been impacted. Affected customers who need assistance can contact the ID Support NSW team on 1800 001 040 from Monday to Friday (9am to 5pm).
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💉 Richard Ings : 🇷🇺 stop attacking 🇺🇦
(@ringsau) reported
The @Optus CEO isn’t doing well in her media Which is troubling from the boss of a communications company. Too bad she didn’t get media training from @JimWilsonMedia. She would be a comms master instead of overwhelmed.
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Enough is enough🎓
(@2468whodinni) reported
@50acrewoods @PlumberAlberta Australia’s Optus network was hacked and millions of users personal information was leaked. You honestly believe that can’t happen with a travel app or digital ID?
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Lisa, Aussie RN.
(@earthlywayfarer) reported
I do not have confidence in Optus, can I legally cancel my account without additional penalty now? #OptusHack #OptusDataBreach
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James E #VoteYes
(@KeepHandsWashed) reported
@CatPurry9 @Optus I have a joke, but this is too serious. #OhFFS Yeah Corporate Oz really look after us, too damn right 😖🤮🤬🤬🤬
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Bohica
(@Bohica95338120) reported
@Optus @RunnerSA18 What a joke 🤷 The CEO should resign after allowing such a security breach in Australia's second largest telco. I'm guessing this was a API Dev environment connected Production Customer data assets for Consumer Data Right program that is rolling out for Telcos in Australia
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Andrew Waugh
(@MAndrewWaugh) reported
Leading on from this, @Optus has poisoned the authentication well in Oz. The leak is so large, it's hard to see how any organisation can now use any of the compromised information (in particular DOB) to authenticate a customer. To do so would be arguably negligent.
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Elvis Costa
(@ElvisCostaLives) reported
@ClareONeilMP @PatsKarvelas Hey mate, is there no regulator capable of fining Optus for this Incompetence? Self regulation BS doesn't work.
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Sue Reid
(@susanr1111) reported
@TheProselytiser @Optus I hope so, although when we upgraded the optus tv box recently they insisted on the drivers license number even though I have been an existing customer for over 22 years!
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💧Shiv 😷
(@BLShiv) reported
@DeanRosario @gwynne007 It's literally worst case scenario for data breach. Credit card info breach is less severe in a lot of respects because Optus and payment systems have to cover it and you can get new accounts but you can't be expected to change your DOB, address, name. Nor should you.
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Max
(@pitdroidtech) reported
@Optus @RunnerSA18 What are Optus doing to ensure that phone numbers aren't inadvertently ported to other providers by hackers using breached data to take advantage of number portability laws? Our phone numbers for the basis of 2FA and loss of access to mobile number would be VERY BAD.
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CreakingGum 🎗🐨🌳
(@CreakingG) reported
@RonniSalt @Optus I'm fascinated that every time Corporations are found out, the role of explaining it to the press is given to a woman. The trend has been there since James Hardy. What is that? Soften up the bad look?
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I-am-Medusa 😷☮️💉💉💉💉🕯🌊
(@JustSaying8888) reported
If Optus had paid the 1.5 and in the interim followed the money trail, this massive breach would never have occurred. But gladbag wanted to give it to Daryl
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Nick
(@Nick56412479) reported
@AhhhGoodThanks @NiKKi_E13 its bad. I have both optus and telstra. Telstra is bad attitude. Optus is bad systems.
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Skippy Oz
(@skip0z) reported
@Jeremy_Kirk Don't pay the hackers. Yes, my data is impacted in the leak. Still, Don't Pay them. Btw.. Optus called it a CyberAttack which is wrong, it is a CyberFailure! It sounds very much like Poor I.T. Security Risk Assessment & Poor I.T. Release Management.
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Skippy Oz
(@skip0z) reported
@Jeremy_Kirk Don't pay the hackers. Yes, my data is impacted in the leak. Still, Don't Pay them. Btw.. Optus called it a CyberAttack which is wrong, it is a CyberFailure! It sounds very much like Poor I.T. Security Risk Assessment & Poor I.T. Release Management.
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participation award husband | 文太郎⚜️
(@malenciagay) reported
ppl asking why the hackers who stole optus data havent been tracked down etc. yet, lmao u think cops actually do anything???? as soon as it comes to cybercrime they start going "nooo its not our job go bother someone else" law enforcement is already a joke and moreso w cybercrime
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Skippy
(@notsobitperfect) reported
@Optus @RunnerSA18 Hey Optus, I used to be a customer and now an indirect customer through TPG/Amaysim. I don't have an account with you. Have I been compromised?
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Richard
(@Richard70746303) reported
@CaraMia200 @Camelli79450301 I understand the 100 points of ID, with Optus, but why do they have to record it and keep it ? Surely its not useful, to them after the customer walks out the door of the Store!
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Alison Kyteler 🌈
(@ali_kyteler) reported
@ClareONeilMP FFS, why was/is @Optus @kbrspace collecting *Medicare* (health) numbers? This **** can only happen because of the laws the Aust. govt does or does not make.
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mary lamb
(@lamb123456780) reported
@MattWalshMedia @Optus Exactly !!! I got ur email saying I was hacked. U had no problem taking my money via direct debit THE SAME ******* DAY !!!!
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Max
(@pitdroidtech) reported
@kbrspace What are Optus doing to ensure that phone numbers aren't inadvertently ported to other providers by hackers using breached data to take advantage of number portability? Our phone numbers form the basis of 2FA and loss of access to our mobile numbers would be VERY BAD.
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Service NSW
(@ServiceNSW) reported
@CarmineD Hi Carmine, ID Support NSW is working with Optus to support customers with NSW government-issued credentials, if they have been impacted. Affected customers who need to replace documents can contact the ID Support NSW team on 1800 001 040 from Monday to Friday (9am to 5pm).
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nick1110
(@nakul1110) reported
@roromassa15 @ClareONeilMP Good enough is being super polite. It’s f*king despicable and yet they have no issues in an automated payment reminder. Pathetic @Optus