Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (44%)
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Phone (37%)
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Wi-fi (8%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Canberra, Townsville, Brisbane, Atherton, Sippy Downs, Sydney, Warrnambool, Perth, Melbourne, Adelaide, Kalgoorlie, Cairns, Urraween and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Phone | |
| Townsville |
Phone | |
| Brisbane |
Internet | |
| Atherton |
Internet | |
| Sippy Downs |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Jill P🇺🇦🇺🇦
(@dancer_61) reported
@NiKKi_E13 @Nick56412479 It’s interesting because I was with Optus 4 6 months over a decade ago-but they were terrible!I hear they’re not much better now & Telstra’s security is definitely better.I’m glad you had a positive experience during such an awful time though! Also glad you’re not with them now!
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Jo (she/her)
(@dexi_jo) reported
Optus changes brand positioning from ‘yes’ to ‘our bad’. #OptusHack #sorry
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Peter Principas
(@PeterPrincipas) reported
Optus just now advised of problem by sms, f it
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Hen Live life
(@lifetooshort007) reported
@AlboMP @SenatorWong @ClareONeilMP How about everyone that has optus just sue for damages government should be telling optus to pay back us and let us cancel our phones and that for free
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Matt
(@SkyfallGTI) reported
@Optus An abject failure of leadership.Most found out via News.I was notified after 5days,by email.Why not an immediate txt to my (Optus)!phone.Still no announcement on your FB page.If you did not have an emergency response plan for this,you should be ashamed.If this is your plan..same.
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John
(@John_King55) reported
@kingswood10 @YouAreLobbyLud This isn't part of the Optus issue. Just that his new licence is due & it's 10yr mark so requires new photo.
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Julian R
(@Crux_Point) reported
@Optus why is my fetch box now showing up as @Singtel on my network?
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Brad Withyman 🎯🌊🎱🇺🇦
(@brad_withyman) reported
@jaimyn_m Just to double down a lot more, @Optus offer victims a years subscription to @Equifax to monitor their stolen data. Equifax were found guilty of a Data-breach of 50mil customers. So far has cost them over $2billion in fines & compo.
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Stephen Choularton
(@StephenChoular1) reported
I wonder why no one has mentioned apropos Optus that passwords can be encrypted in a way that they can NEVER be decrypted and put at risk. One would have thought it would be best practice.
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Robert Lancaster-Scown
(@sword0138) reported
@Optus I am an Optus customer and can I say you have nothing to be sorry about to me. It’s a sad reality that companies need to have high security for customer details today, the criminals who hack companies are the people who should be sorry. #OptusDataBreach #Optus
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Mike
(@ozlover7) reported
@westaustralian It was always a poor deal. Would have been better to Promote Perth on the Global stage not Optus. $5m a year for a State that has a $6b surplus this year is a joke .
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Mel
(@macattackmel) reported
@Optus Medina, I’ve sent you a message - I’ve now even got more issues than just the lack of service, customer service AND the hack. Honestly what is going on with Optus other than damage control because of your own incompetence?
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Rhian Kuiper
(@Sam__Kooba) reported
@cellulitehero @McShayne2011 @jaimyn_m Disagree, Andy. Ppl need to know how easy it is and what is like for those whose identities were stolen long before this Optus open door fail. Their lives ruined, and unable to reclaim their identity.
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Baz
(@bazmorganzx) reported
@Distincctt @cok295 @BrisbaneAirport They aren’t talking bout service cutting in and out except the fact that Optus leaked everyone’s info to hackers and now it’s getting released everywhere
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Reg Kernke
(@KernkeReg) reported
Wow @optus September 30 at 1:51 pm and you can't confirm if my account was impacted by 'this incident'. #OptusHack My next bill is due within the week, my guess is that it will be on time and payable without impact or delay.
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Lulu
(@Lulu69561608) reported
@Optus @RunnerSA18 I got two different codes from Optus and none work - you need to let your contacts at Equifax know so they can sort out this issue asap. #OptusHack #optusfail
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fine&mental
(@rivkhali5) reported
@abcnews Meaningless PR when my multiple attempts to communicate with @Optus to get answers to 2 simple questions result in failure & frustration. Stop saying sorry and provide some basic customer service.
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Dave Ingram 😷🌻🍍
(@dingram) reported
@YouAreLobbyLud And plenty of people now need new DL thanks to @optus. Do P2/N95 nose plugs exist? Border Farce are just the worst
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Mathius of Gaff 🇺🇦🌻
(@mat_3rd) reported
@teyc @ProfPCDoherty Yep absolutely. There are plenty of things Optus could have done to make the data more secure. Laws as enacted in the EU imposing a massive fine for businesses which don’t keep data protected would also help.
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Az 🌏
(@azahynes) reported
@9NewsMelb After 3 previous major breaches, the LNP 7 months ago gave Optus an exemption from Cybersecurity Legislation. Rather than fixing security issues, Optus and the then Gov chose to ignore it.
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SynodLegion
(@LegionSynod) reported
Ha ha ha ha ha ha.. Any expenses to be forwarded to optus to be then passed onto the customer to recoup losses.. It has got to make you wonder this world is becoming super inflated all of a sudden
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Stilgherrian
(@stilgherrian) reported
The board is ultimately responsible, of course, especially for such long-term systemic problems. I don’t have a handy list of SingTel Optus Pty Ltd’s directors but I’m sure one of you will oblige. :)
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Lulu
(@Lulu69561608) reported
@EquifaxAU How about honouring the discount code provided by Optus for its impacted customers?… they have provided me with two different codes and none of them work on your website. I am sure ACCC and media will be very interested in this issue !
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Proud to be a prole
(@lee1australian) reported
@Justinsteer3 @VoteLewko @ChrisMinnsMP Yeah right .. look at optus. For public services it does not work, they cut costs, staff and lower service to make a profit. No accountability or responsibility, just put the prices up.
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BeepsandAlarms Nurse thug
(@beepsandalarms) reported
Hey Optus, why were you holding my details when I have not been your customer since late 2019? I am one that's affected by the breach. Furious. #OptusHack #optusbreach
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BoomerKuma | Kuma Club | Team Mononoke
(@BoomerKuma) reported
@RyanAussieSmith @DeSynkro wtf! That is crazy--and peoples sensitive information. dude! With things like that happening within immigration, it makes the Optus breach make sense.
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NIM
(@nim_jpg) reported
Or should I cancel my order @Optus
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BRK HEADLINES ™
(@BRKHEADLINES) reported
Update; Optus issues grovelling apology in full page ad as fewer NSW residents required to replace licences: Optus published the grovelling apology in newspapers, and shorter versions in shopping centres, saying it was sorry to its 9.8million customers impacted… VIA @MailOnline
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Dr Jos 🇦🇺🇫🇷🇱🇧💉💉💉💉
(@redruby17) reported
@Optus And I’m telling you that the issue is your app. Please just believe me. Just escalate a bug and get it fixed
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RTizza
(@Gondwana017) reported
@AndrewBGreene @Optus Can the attack be “quickly shut down” after the data was stolen and offered on the dark web @Optus ? Bit of the case of shutting the barn door after the horse has bolted and crossed two state borders. #auspoI