Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (53%)
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Phone (23%)
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Total Blackout (9%)
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Wi-fi (9%)
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E-mail (5%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Melbourne, Sydney, Brisbane, Perth, Adelaide, Sunshine Coast, Stanmore, Inglewood, Gold Coast and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Phone | |
| Sydney |
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| Sydney |
Internet | |
| Brisbane |
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| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Jason Lei
(@Jason__Lei) reported
@Optus decided to cancel our optus nbn and switch due to extremely poor customer service over the past week.
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Lachlan Kingsford
(@thelochok) reported
from
Melbourne, State of Victoria
@Optus @jdkingsford is the account holder. Incidentally, he also has issues there - which (plus my multiple devices) should be a pretty huge hint that it's not my device. Is it the account holder who needs to talk to you?
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Andrew Jakowenko
(@JAKO_NO_C) reported
@Optus My internet is bat **** slow how can I improve this please?
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Marcella Brassett
(@MarcellaBrasset) reported
I’ve spent all morning of my Xmas eve eve talking to @Optus After 3 months of trying to fix a billing issue, they still can’t understand problem. $45 in late fees as a result. I’m on hold, and typing into their feedback form: “your app and customer service is hell on earth”
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Paul Jones
(@highDensity525) reported
@Optus having a lot of trouble with on and off connection issues with 4G and data in the past week. Any issues?
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Jack
(@xEazey) reported
Optus customer service is dog ****. Been told to use the chat option in the chat instead of going into store. Iv been left on read for over an hour multiple times and told id get an update and 3 hours later they disconnect the chat lol
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Dave Adamson
(@aussiedave) reported
Studies show that most people expect a brand to respond to a customer inquiry within 45-60 mins on social media. Today I learned that @Optus takes 120 minutes to respond. Seems the social team is on par with the call team when it comes to response rates.
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Jason Lei
(@Jason__Lei) reported
@Optus trying to switch home nbn plans. First agent said to sign up fresh. Second agent claims its switched. Third agent refusing outright to help us switch. Whats up?
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Danny T.
(@happyboydanny) reported
@Optus what's happening with the broadband in Potts Point? It has been a Reduced Service for a few days now :(
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john
(@john83232546) reported
@NBN_Australia @NBN_Australia currently we have no internet at home @Optus are saying it’s an NBN issue but we get no response. Given we have family members isolated by Covid the best we could hope for is a video link. At the moment that is highly unlikely. Very stressful.
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Debbie Schipp
(@debbieschipp) reported
@Optus Jack, This has now been going on for almost a month. Every day a different story, different case number. Cant you guys just admit you have stuffed up 5G tower upgrades and can’t now fix them?
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Robyn Gold (Sarah Goldsworthy) Squad.
(@djrobyngold) reported
Call optus apparently im in nsw. Gr. So tired cbf hotwiring computers. Never calling to check if im in trouble again. Ask natalie. The greatest. BAH. Patrick hold my goddamn hand.
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Craig Thorburn
(@CraigThorburn05) reported
Optus you really need to lift your customer service game. Five weeks with an issue on my@mobile account and no one wants to fix it.
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Adrian P
(@atr3367) reported
@adamcurkpatrick @Telstra @Optus I’ve had internet, fetch TV and mobile with them for a year and honestly not had a problem. Wifi amazing, fetch TV better than Foxtel (only downer no sky racing) and when I was out of work they knocked a heap off my bills for 3 months 👌
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Agent Arioch [Umbra] ✨
(@the_LoungeFly) reported
@joshh_dp @Telstra Yup... I’m in the middle of central inner Sydney and on only 2 bar signal strength. I’ve been asking them for weeks to get field technicians to have a look at signal towers but nothing.. Vodafone and Optus in same area are full four bar signal strength. 😒
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H. Adam in Aus 🇦🇺🇮🇩🕋💧🌊
(@AdamVW1958) reported
from
Westfield, State of Western Australia
Don't you find it a little ironic that when you call a phone company you get put on hold, only to hear a recorded message minutes later saying call back later, too busy. 😡🤬😡 #optus #fail
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Alice Clarke
(@Alicedkc) reported
@debbieschipp @Optus Ouch. :( good luck. I remember when Optus lied to my parents to get them to sign up to an NBN plan and nearly lost their home phone number for good. They have terrible customer service.
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baebelline.
(@_teeb0) reported
@Optus I upgraded my phone & new SIM card is activated. I can’t send MMS via text for some reason? iMessage is fine though. Any help would be appreciated!
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Paul
(@paul4589) reported
@loutosetto @Optus Where I am, Telstra NBN is the only choice. Feedback from the teenagers is that it is stable and slow. NBN may have been dealing with the shock of most of Sydney staying home for the last few days watching STAN or Netflix.
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happyplantemoji #BLM🌱
(@cottagecore_bi_) reported
so Christmas is less than 3 days away. I'm 900kms from my friends and family, I have a replacement phone that doesn't work and @Optus is straight up refusing to fix/replace it. what a wonderful year. I'm so glad I'm now unable to contact my family on top of everything else.
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Hannah Pemberton
(@hanpemb) reported
So how does one go about getting their COVID results when their phone network is down and has been for hours? Thanks again, @Optus...
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Nick
(@borednicholas) reported
The @Optus website still sucks. The NBN plans are as clear as mud. 5G is available to about 10% of Sydney. I can't be bothered.
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Lou Tosetto
(@loutosetto) reported
@JoelFishEcology @Optus It's insane! You're probably right. I had cable internet before this and it was the best! Maybe I should cancel the NBN and get more mobile data
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Chris James
(@__ChrisJames) reported
@joshh_dp @liquidparanoia @Telstra Optus has something similar and it’s equally as bad.
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Matt Boon
(@mattjboon) reported
@Optus - get a letter telling me I am entitled to Compensation from NBN service failures in 2019. Waste time calling - 3rd time - "technical issues use webchat"- get "As checked on the account here there is no any notification sent with regards to $xxxand the NBN service" #FAIL
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Debbie Schipp
(@debbieschipp) reported
@blahblahellis @hanpemb @Optus Yep. Not working here any more
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Scott Ellis™️
(@blahblahellis) reported
@hanpemb @debbieschipp @Optus Textbook... Customer: Hi, I have a problem. PR team: let’s take this offline so the problem is no longer visible.
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Hannah Pemberton
(@hanpemb) reported
Hey @Optus - really not a good time for your service to be down while people are awaiting covid results (i.e. me). Any indication on how long the NSW mid north coast will have to wait?
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vvidalis
(@vvidalis) reported
@BelongAU we've had over a hundred drop outs the last two days and now NO internet at all. Opened a support ticket yesterday and NO response other than ref#. Sent you a DM and NO response. & no call center. Getting tired of this #badservice. Maybe we should move to @Optus.
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Gokul Nath
(@imgokz) reported
From last one week I am facing a problem with @Optus network in my area , not able to make/ receive any calls thanks to @Optus for providing such a nice network to customers, I have tried to reach chat support from their app but the staff didn’t answer my questions and left bingo