Optus

Optus Outage

Is Optus having an outage right now?

Problems detected at Optus

Users are reporting problems related to: internet, phone and wi-fi.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Optus problems in the last 24 hours

The following chart shows the number of reports that we have received about Optus by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Optus Outage Chart 12/08/2021 01:25

December 08: Problems at Optus

Optus is having issues since 11:40 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems:

  • Internet 56.91% Internet
  • Phone 22.47% Phone
  • Wi-fi 10.66% Wi-fi
  • E-mail 5.05% E-mail
  • Total Blackout 4.05% Total Blackout
  • TV .86% TV

Optus Outage Map

The most recent outage reports and issues originated from Brisbane, Sydney, Melbourne, Gold Coast, Perth, Adelaide, Canberra, Richmond, Townsville, River Heads, Sleepy Hollow, Hobart, Devonport, Hervey Bay and Westfield.

AustraliaBrisbane Internet
AustraliaSydney Internet
AustraliaMelbourne Internet
AustraliaMelbourne Internet
AustraliaBrisbane Phone
AustraliaMelbourne Internet

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • InnesFrances Frances Innes (@InnesFrances) reported

    @AlsPatch @LesStonehouse @Optus All NBN/digital/analogue broadcasting in AU needs to be a part of a Royal Commission to stop media monopolies of our broadcast commons for commercial, non commercial and emergency platforms. AU simply cannot sustain US models with current population & geography, infrastructures

  • InnesFrances Frances Innes (@InnesFrances) reported

    @AlsPatch @LesStonehouse @Optus Many opt in to Telstra due to reach of service only to find they have way too much traffic on the platform and big biz and big media (read Murdoch) get priority of commons segments now most media is digital. Murdoch is chasing Optus Satellite tech contracts, should be stopped!

  • ArtMarieCalais @Marie Calais 💉💉😷😷💃💃 (@ArtMarieCalais) reported

    @LesStonehouse @Optus Few yrs ago Optus was supposed to send new sim card out for my portable modem. Took 6 wks because had wrong address (existing customer 3 yrs) & people got it were away for Christmas. Went into Telstra & got modem within a week. Service not always good but better than Optus.

  • riannella Renato Iannella (@riannella) reported

    Stark difference between @TPG_Telecom and @Optus. I can move between plans online within minutes with TPG self-service. With Optus, on the “chat” for 90+ mins, 4 different (real) people, and 5 user validations to change my plan, and it still did not work. I dread trying again.

  • astir0412 💧John (@astir0412) reported

    @LesStonehouse @Optus Even telstra provides free router upgrades if you are a reasonably long standing customer I was with telstra 6 years never paid for a router Change ISPs If she's on fixed wireless skymesh are brilliant and cheap

  • Acutone Kim (@Acutone) reported

    @janine_mcmahon @LesStonehouse @Optus To all: Dont allow Optus to make you jump through THEIR hoops. If they dont fix on 1st approach, make a 'formal' complaint to the TIO. They have enough hoops for Optus to jump through to $$ deter their crap treatment of customers. NOTHING ELSE BUT $$ WILL EVER MAKE THEM CHANGE!

  • buschmann_josh Josh Buschmann (@buschmann_josh) reported

    @Optus Internet been dropping out constantly since Monday in 3437 area. Happens at least once a month for days at a time, service is horrible and unusable for working conditions and anything else. ETA on a fix? Considering a new ISP. If you can even smell rain your service drops.

  • Fluckit2Fluckit Flowers fluff (@Fluckit2Fluckit) reported

    Oh *******. Just spent 45 plus minutes talking to chat bot at optus for a refund on a closed account. Refund is $5. My Time spent cost $50. No wonder people don't bother

  • labrooy61 Garth Hughes (@labrooy61) reported

    @hotnutbar @LesStonehouse @Optus Out where I live Optus has much better coverage than Telstra with the mobile signal. I used to be with Optus but they absolutely stink with their customer service so my mobile is through amaysim (cheaper and better customer service).

  • southwin28 Hugs4friends🌱💧Double-dosed 😷 🐀 #No2Indue (@southwin28) reported

    @LesStonehouse @Optus You get on the phone. Tell them, they fix this or your mil will get another provider. No more buggerising around.

  • MLBaron2 ML Baron (@MLBaron2) reported

    @LesStonehouse @Optus I'm in Melbourne with optus and no issues

  • JaniceM02356016 Janice Meyers (@JaniceM02356016) reported

    @LesStonehouse @Optus The moment the Telecommunications Ombudsman is involved all problems disappear.

  • bkjeremy Jez - The Nanny* 💉💉❤️💛🖤 🏳️‍🌈🏳️‍⚧☮️ (@bkjeremy) reported

    @LesStonehouse @Optus Major Optus problems the last 2 weeks in Melbourne with internet. Atrocious. I thought it was just me. Now I'm at mum's in Sydney and she's having problems. NOT HAPPY @Optus 🤬

  • ewster ‏Ewen Bell (@ewster) reported

    @LesStonehouse Been a long time since I had internet with Optus. They sub-contract everything. Installers used a cable box that went wobbly in the afternoon sun. Optus refused to even try and fix it. I changed to another provider and never had problems since.

  • 25MMCC Ema Proud Prole, Sewer Rat, Bot and Trot. (@25MMCC) reported

    @LesStonehouse Shame on Optus. Any other providers that are bit more service- focussed?

  • acmejc 💧🐨 🄹🄾🄷🄽 🄲🄾🅄🄰🄽🄸 #2AZ #2CI (@acmejc) reported

    @LesStonehouse @Optus Time for another provider. I like iiNet but it depends what’s available in the area. Optus support notoriously bad.

  • aussieblonk geoff (@aussieblonk) reported

    just wasted an hour online to @Optus #whatadisgrace. #poor. Service? yeah right...

  • RobinRobinalex robin alexander (@RobinRobinalex) reported

    @LesStonehouse @Optus Edit: I am 84 yrs don't need tec problems! Now never get them and cheap service but excellent!

  • RobinRobinalex robin alexander (@RobinRobinalex) reported

    @LesStonehouse @Optus my mobile with "Amazin" via Optus! terrible service cut out middle important phone calls! Landline NBN internet with Westnet years!after lot investigation found signal was being blocked between their repeater my house(regional) changed service to "Boost"(Telstra) excellent!

  • DuffmanGay The Duffster (@DuffmanGay) reported

    @Cazarellee @LesStonehouse @Optus Yes! Usually mentioning the Telecommunications Ombudsman will result in the service provider doing something quite quickly because it is very expensive for them to deal with the TIO.

  • toecutter789 Ronster (@toecutter789) reported

    @CharlizeTheroff @LesStonehouse @Optus Years ago, a phone was a phone. Simple. Now it's service providers, plans, and a potentially interupted service when your power goes out. Now you can't even ring the power company if you don't have a mobile.

  • creativecatjk Catherine JK ⏳ (@creativecatjk) reported

    @LesStonehouse @Optus We are with Optus but reconsidering. Pretty unhappy with trying to get customer service or support for anything.

  • janine_mcmahon Yeah Nah mate #IStandForWomen not the lnp🕯 (@janine_mcmahon) reported

    @LesStonehouse @Optus 2 days of no coverage, problematic service normally no trying to make amends for an entire regional town having no Optus coverage from Friday to Sunday pm. I thought Optus was bad on the gold coast wait till you head to regional NSW

  • AlsPatch Als Patch aka Allan Campbell. Food Gardener. (@AlsPatch) reported

    @LesStonehouse @Optus Daughter in Rocky been having huge problems with Optus....think she has had enough and changing to telstra soon.

  • Optus Optus (@Optus) reported

    @raymond_rehayem Oh no! That 's not great to hear Raymond. If you could please send through your full address ans service details to our 24/7 Support on the Optus App, we would be more than happy to run some checks on your service to advise further -Quade

  • annaclarity1 Laminzi (@annaclarity1) reported

    @LesStonehouse @Optus Optus is crap.

  • raymond_rehayem Raymond Rehayem (@raymond_rehayem) reported

    @Optus any idea when the outage in 2192 will be fixed ? This seems to happen frequently. How are we meant to work in conditions like this ?

  • RobynEssex1 Robyn Essex (@RobynEssex1) reported

    @LesStonehouse @Optus I gave up Optus years ago. Really bad customer service and systems. When I complained I received a message saying - thanks for your great feedback, we are pleased we are here to help.

  • tonyvaneyk Tony van Eyk (@tonyvaneyk) reported

    @LesStonehouse @Optus Yep, I moved to another company because I'd had enough. Haven't had an issue since

  • Bunburyishome John Herring (@Bunburyishome) reported

    @LesStonehouse @Optus Try @BelongAU for both broadband and phone. For $65 per month we get unlimited broadband and $25 per month we get unlimited phone calls and 10gigmobile broadband. We have used them for 4 years with no problems.