Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
- Internet (37%)
- Phone (30%)
- E-mail (15%)
- Wi-fi (12%)
- Total Blackout (6%)
- TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Melbourne, Brisbane, Ulverstone, Mandurah, Sunshine Coast, Perth, Adelaide, Geelong, Wollongong, Gold Coast, Nowra, Ewan, Canberra, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Phone | 2 days ago |
|
Melbourne
|
Internet | 2 days ago |
|
Melbourne
|
Wi-fi | 3 days ago |
|
Sydney
|
Internet | 3 days ago |
|
Brisbane
|
Phone | 3 days ago |
|
Ulverstone
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Lyn (@lyng62) reported from Sydney, New South Wales@Toddy2102 @Optus @NBN_Australia Thats Correct. I rang Optus while the tech was still here and said - do not switch anything over until we discuss the issue of the NBN modem and router being DOWNSTAIRS now when my cable connection comes straight into my office which is UPSTAIRS.
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POONAM (@poonamjsamant) reported from Melbourne, Victoria@Optus every single time I travel.. I have issues with travel pack. Or with extra charges.. Or with international calling. Maybe it's time to change service to good old Telstra
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Mark Potten (@MarkPotten) reported from Sydney, New South Wales@Telstra Too late I’m afraid given this issue has been on going since January 31st I should have been a high priority. The actions go to show how @telstra no longer value their customers. @optus
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Scott Murdoch (@murdochsj) reported from Sydney, New South Wales@Optus @australia2 Good luck mate. Seriously the worst customer service company in Australia esp issues around nbn
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anthony ashton (@bloodhoundau) reported from Adelaide, South Australia@verbaliza @Optus I used to have that with @Telstra what a mob of c. Ill never do business with them again
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Roger Lembit (@rsl1957) reported from Katoomba, New South Wales@ERN_Malleyscrub @sgorolay @Optus That trick never works 😁
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एनोनिमस (@abhi_khandu) reported from Melbourne, VictoriaIn the world where you can do almost anything with a touch off a button. I had to drop off from 30mins (4 times) waiting call on @Telstra @TelstraEnt. It's like #telstra penalize you for been their customer. #pathetic service #domo #optus #dodo
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Reetu Mutti (@ReetuMutti) reported from Newcastle, New South Wales.@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!
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Mark Cecil (@SucCess0783) reported from Brisbane, QueenslandDear @Optus telling us you have system issues and we need to call back in 3hrs after having ongoing internet issues for over 2 months is not good enough. How about you show your customers some #customerservice and call us back. We will be going elsewhere #poorservice #Internet
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Muhammad Zafar (@xafarr) reported from Melbourne, VictoriaHey @Optus, I am trying to connect to your support chat for the past 2 days without success. It seems that you intentionally made extremely difficult to get to customer service #badcustomerservice
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Dave Whittle (@davewhittle) reported from Sydney, New South WalesDear: @Telstra the customer service in your George St, Sydney store on Wednesday was terrible. I'm switching after 20+ years to @Optus ❌❌❌❌❌
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Sandra O'Malley (@sandraom) reported from Canberra, ACT@Optus I cancelled my Optus adsl connection at the end of January after significant problems and more than a week without service & now I’ve had my previous direct debit used to take funds out on 17 February. There is no end to the terrible service by optus.
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Mark Potten (@MarkPotten) reported from Sydney, New South WalesSo in another post @telstra have basically admited that they don’t want my business. Or care about customer service. It’s so nice to be a customer these days. @Optus #customerservicefail
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Paul Mulligan (@buyersagentssyd) reported from Sydney, New South WalesShame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf
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Not for you (@bcg1976) reported from Sydney, New South Wales@Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.
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Robert (@Bobbyt_54) reported from Adelaide, South Australia@afardone @Optus The silly thing is there is a discount there but I have to add another phone. Just re-contracted both our mobiles late last year. Now over our data limits cause ADSL is so slow Fiona can’t do her work. Internode lady is calling me back Friday. Might go with them.
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Mark Potten (@MarkPotten) reported from Sydney, New South Wales@Telstra In 2-5 days I will be an Optus customer with all my internet home phone mobile *2 and iPad
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stream.me/Teddy (@MichaelTickner4) reported from Camperdown, Victoria@Optus i text other day support number for fecth box tech support was my number lol
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Paul Hodgson (@PaulJohnHodgson) reported from Brisbane, QueenslandSad to say goodbye to Virgin Mobile Australia after many years of exceptional service. Yesterday and today I have had 3 unsuccessful live chats and 1 unsuccessful call to @Optus to activate a new SIM and port my son’s mobile number. Still have no idea what’s going on.
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Luke (@lukerhn) reported from Brisbane, QueenslandIt’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service
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Dr Katharina Wolf (@KatharinaWolf) reported from Westfield, Western Australia@iiNet And no, the new set up isn’t working. I’ve got hundreds of work deadlines and now not even working internet anymore. Wait time for support is hours - I guess it’s hello @Optus #sooooofedup
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li 🤷🏻♀️ (@li_dpq) reported from Melbourne, VictoriaHoping our internet (@Optus) doesn't drop out. We're getting the PPV. Tried to contact tech support, nothing was really resolved. 🙌🏼
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PK (@KalinaPaul) reported from Sydney, New South Wales@Optus I sent a DM @7.16am this morning as requested and I still haven’t heard a word from @Optus. Poor customer experience!
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Lyn (@lyng62) reported from Sydney, New South Wales@Toddy2102 @Optus @NBN_Australia I get well over 90 down speed at the moment and I need it for work.
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Mark Potten (@MarkPotten) reported from Sydney, New South Wales@telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom
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PK (@KalinaPaul) reported from Sydney, New South Wales@Optus - could you please provide me with an Australian number to lodge a complaint with my mobile phone billing. I’ve been patient for 3 months dealing with many call centres around the world but still no resolution!
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Dales (@cjdaly87) reported from Westfield, Western Australia@Optus @NBN_Australia Day #14 of the NBN service being down. NBN technician visits have been had, concrete has been cut up - still no closer to knowing when my service will be working again! #incompetent #customerservice
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Greg Williamson (@gregmw34_greg) reported from Sydney, New South Wales@Optus what is the problem with the cable internet in area 2122
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elhoelho (@elhoelho) reported from Sydney, New South Wales@BrigidWD I'm with OPTUS. 18 years. Never a problem. I flicked TELSTRA after 2 years of poor service.
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Michael Cartwright (@nsbeverage) reported from Sydney, New South Wales@Optus Many time @optus but nothing ever gets fixed. Perhaps stop over subscribing your cable pools and it wouldn’t be a problem.