Optus Outage Report
Why is my Optus service not working?
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (44%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (7%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Adelaide, Bairnsdale, Sydney, Brisbane, Melbourne, Perth, Wollongong, Hobart, Wodonga, Port Stephens, Gold Coast, Narangba, Sippy Downs, Kununurra and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
||
| Bairnsdale |
Phone | |
| Sydney |
Wi-fi | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Lord - Sir Thomas Wynn
(@mister_wynn) reported
@borgc @rooze_henri @Telstra I paid for a higher level of service but Optus tested my suburb speeds and 23KBPS was the best they could get. My suburb is all copper and has not been upgraded sine the 1950s. During wet periods some of the junction boxes are underwater.
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Lord - Sir Thomas Wynn
(@mister_wynn) reported
@borgc @rooze_henri @Telstra Optus tested my suburb and then at least gave me a refund for a service that the NBN can't provide.
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ஆத்மா
(@anandvdl) reported
@Telstra Hello team i bought one telstra sim card 2 days before still it was not activated This worst service in my point of view I bought optus in airport within 2 mins it was activated. Totally disappointed with yours
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GoldenGreek
(@goldengreek8) reported
@sportschris Singtel has full ownership of Australia's second largest telco Optus, 40% of Bharti Airtel, the 2nd largest carrier in India, 35% of Indonesia's Telkomsel, and 23% of Thailand's Advanced Info Service. No doubt we will see the very big Asian artists utilising the platform soon.
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Danny T.
(@happyboydanny) reported
@Optus The other person on here said the same thing but your website is still saying there's a reduced service. So nobody knows what's going on :(
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Beth McMillan
(@BurrawongGaian) reported
@Optus Steven check out service Mid North Coast NSW Australia others have same problem ... again #Optusnotprovidingservicepaidfor
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Andrew Howard
(@thirtyfiveblack) reported
@Optus Billing address was done via My Account. I’m trying to update the service address. The 4G modem thinks it’s 100km away from its actual location
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الشيخ الشريب
(@Muhammed_Ayad) reported
@Optus what am i suppose to do to have the home internet back during holidays?!, case number 100175242 has not been resolved since 5 days now, your Customer Service system is down no messages and nobody is answering anything, the first thing i will do in 2021 is changing you..
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James
(@Very__Loki) reported
I'm calling Optus tomorrow my internet is so ******* ****, imagine if i could stream for longer than an hour. 😣
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Optus
(@Optus) reported
@NufcJohnson Hey Jake, sorry to hear you may be having some issues with your Optus Sport stream. Have you tried to restart your stream to get the audio working? If you're still having issues, please send us through a DM with your Optus Sport username. George
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Danny T.
(@happyboydanny) reported
Over a week of maintenance on Optus broadband in central Sydney and no updates. Really unimpressed with this service @Optus
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Benno
(@jeamland) reported
@Optus Hi Joni, it’s an AirBnB so I’m not the actual account holder. Has anyone reported issues between Apple devices and the Sagemcom devices?
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NathT
(@NathanT_01) reported
@OptusSport Why is Optus Sport lagging on LG TV? Is there any fix for this?
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The Thinker 11°
(@BanShortCorners) reported
@OptusSport @EeshFerguson FIX THE OPTUS SPORT APP ON TV !! DAMN THING ALWAYS STOPS WORKING EVERY 2ND DAY !!
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Optus
(@Optus) reported
@Muhammed_Ayad I'm sorry to hear you're unable to login to your My Optus App, we'd be happy to take a look at that as well. Could you please send us a direct message here on Twitter so we can verify your account details securely and provide further assistance? Sarah
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😀Stan 🇦🇺🇵🇱🇺🇸🇮🇱
(@STHOAKBOY) reported
@Optus apparently calling the help guy an idiot is inappropriate, then he hang up on me. Fortunately chatted to your bot and sorted the issue out, lucky the bot is not as sensitive as some buttercups.
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〰️Johnny Sockz 🗨 😷〰️
(@johnnysockz) reported
from
Westfield, State of Western Australia
@Optus hello Optus 3 times I contacted you in over 2 months to cancel a service 3 times you say its fixed and for 3 months you send me bills Do you have Customer Service because for 3 months you say its fixed but it is NOT ! STOP SENDING ME A BILL FOR A SERVICE I CANCELLED
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Matt Fregon MP
(@mjfregon) reported
@Optus Your @NBN_Australia subby is currently running a new cable from across the road from another pole. In order to bypass the “wrong” tap point in the street. Not @optus fault but it’s a little bit dumb. Surely fixing one problem would have been better than 80m of new cable.
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Tim Carabott
(@timcarabott) reported
@Optus Don’t worry about it. I’m talking to someone on the Optus App on my phone. Your app is awful and slow. Every time you come back to the conversation it’s like starting a new conversation all over again repeating yourself. What happened to online chat on your website? A lot easier
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ThreeUKSupport
(@ThreeUKSupport) reported
@avery_neil Great. Optus is one of our roaming partners in Australia. Have you tried Telstra, or Vodafone Australia, incase this is a network limitation there? What happens when you try to call over Whatsapp? -Chris
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NathT
(@NathanT_01) reported
@OptusSport Why is Optus Sport lagging on LG TV? Is there any fix for this?
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🌏 Sally Fitzpatrick
(@blinkandumissme) reported
@GongGasGirl @amaysim I live in the inner west of Sydney. No signal for Optus or Vodaphone.
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dollo_dollo
(@dollo_dollo) reported
@Optus @NBN_Australia No internet access for hours in Kingswood since storms earlier. No indication of problem on sites.
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Tim Carabott
(@timcarabott) reported
@Optus Trying to get someone to help me with my NBN modem. I need a new one as the device I have is old and starting to play up. I started an online chat but the guy just didn't reply once I told him what I needed. How do I go about getting a new NBN Modem? All services with you
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🐜🦶🦵 🚽is
(@OSWinNSW) reported
@GongGasGirl @amaysim Had Optus years ago. Was on call one night and then at 6am a barrage of missed calls came through to my phone. All at 2am. Second on consultant had to be called in as I had not answered. Changed to Vodaphone for a few weeks and reception was awful. Been with Telstra ever since.
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lfc basement worker
(@ICECOLDKOP) reported
Wtf the Optus sport sound just cut out
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Ken 🐨🐨🐨
(@vaughan_k) reported
@Muhammed_Ayad @Optus But the trouble with the messaging system on the app it can't even understand simple questions, as #customers has to guess what words is stored in the messaging system, as it doesn't accept the words customers give it.
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💧 butcherbird
(@butcherbird) reported
@pauldutton1968 @belindasmilne @iiNet Amaysim if you have access to Optus network. I use my phone when my NBN drops out, which is frequent. Telstra don't care.
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john doe
(@PoliticsSuck123) reported
We switched from @telstra to receive better speeds and better customer service, but @telstra still has better customer service. We constantly try to get in contact with @optus support yet all we receive is messages saying our wifi is working perfectly. It’s isn’t. Can’t...
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@pushntime making a mile
(@pushntime) reported
@JoJomills13 Again says a lot for Optus yes dosent it every couple of days he has no service 😡😡😡😡😡