Optus

Optus Outage Report

Why is my Optus service not working?

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours

The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Optus Outage Chart 01/27/2023 22:10

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Optus compensate me for the outage?

Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • Internet 51.26% Internet
  • Phone 28.59% Phone
  • Wi-fi 10.20% Wi-fi
  • Total Blackout 4.79% Total Blackout
  • E-mail 3.78% E-mail
  • TV 1.39% TV

Live Outage Map

The most recent Optus outage reports came from the following cities: Perth, Melbourne, Sydney, Bundaberg, Brisbane, Geelong, Gold Coast, Adelaide, Busselton, Westfield, Canberra, Central Coast, Long Forest, Curlewis and Nowra.

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AustraliaPerth Wi-fi
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaMelbourne Wi-fi
AustraliaBundaberg TV
AustraliaMelbourne Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • PoE_fanatic James Smart (he/him) (@PoE_fanatic) reported

    Me: I can clearly see the problem is on the @NBN_Australia @Optus: 🤷 Me: 🤦

  • liarabbott Ghost of Tones (@liarabbott) reported

    @mattjcan @Telstra Why can't we roam across mobile networks so if vodafail and optus have coverage in this area then people would not be left without service

  • reggaeX2sauce joe (@reggaeX2sauce) reported

    @Optus Nice, customer service hung up after being on hold for the last 10mins of the call. New year, new shambolic Optus experience 😵‍💫

  • reggaeX2sauce joe (@reggaeX2sauce) reported

    @Optus the customer service from you guys is so bad. I get told my nbn service is being cancelled imminently because of an internal system error and im an 1hr into a call on a Saturday morning to trying to fix it. Thanks for messing up my plans

  • BobBrace2 Bob Brace (@BobBrace2) reported

    @ivaforgotton after 15 years I'm changing , mine uses the Optus network and the last few months it's always network unavailable and they have slowed my download speed to almost zero so it's impossible to ever use my data allowance.

  • JoshClements89 Josh Clements (@JoshClements89) reported

    Watching football on Paramount is like a poor Optus Sport; which is a not-as-good version of SBS. @SBSSportau the standard-bearer for Australian sport. #SBS #Freetoair #PublicUtility

  • nepali_legend Sachin Bhetwal (@nepali_legend) reported

    @Optus Stop outsourcing Customer services. They are bullshit . I have tried couple of times contacting them but they send one reply after 4-5 minutes and i am really annoyed. I Got My mobile plan , Optus NBN , Optus 5G with you guys from almost 3 years and still something is wrong

  • nepali_legend Sachin Bhetwal (@nepali_legend) reported

    @Optus has Worst Customer service in the history of Mobile network. Worst decision i have made. @Optus Your People are slow as your Optus 5G network. I have suffered for 2 years with you guys. Finally changed to @Optus NBN and the Service you guys provide me is Same as always

  • wrhollingsworth William (@wrhollingsworth) reported

    @Optus The last actual conversation I had with your inept tech support acknowledged there had been 11 drop outs in the prior 24 hours, and that was after NBN techs replaced everything.

  • wrhollingsworth William (@wrhollingsworth) reported

    @Optus Why? I have and your tech support refuses to do anything about it. Don't go into a contract with @optus , people

  • jatolion Lion is back to repairing stuff. (@jatolion) reported

    @IanHartley_ How many of those 26 million actually own a TV? live near enough to a station to get a signal or are on the Optus VAST satelite service ? or are Foxtel subscribers?

  • jordan732 Jordan (@jordan732) reported

    @Optus what’s going with phone service up in Moranbah 4744

  • DarrenJ02646900 Darren J (@DarrenJ02646900) reported

    @Optus when will Ermington be back online! I've checked the outage link.

  • LeslieTKhoo1 Leslie T Y Khoo (@LeslieTKhoo1) reported

    @Optus f’ing fix my account first before you expect my payment! If I see another hardship nonsense coming from Optus in my equifax statement, I will seek legal action #optus #ihavenohardship

  • DamanBansal3 Daman Bansal (@DamanBansal3) reported

    @Optus I kept on saying that I want to cancel these 2 services but they kept on wasting my time.

  • DamanBansal3 Daman Bansal (@DamanBansal3) reported

    @Optus at its best to harass customers if customer tries to cancel any service with Optus. It took me 1 hour to cancel 1 of my data connection where operator refused to cancel my number share service. She even said that she can't see any number share service on my account so 1/n

  • DamanBansal3 Daman Bansal (@DamanBansal3) reported

    she can't cancel it. I can see it clearly on my latest bill where Optus is charging me $5 a month. On the other hand, I want to keep my postpaid mobile service with @Optus but Optus has asked me to move with Telstra saying that they are unable to provide good coverage in my area.

  • helphelpandhelp debbiep (@helphelpandhelp) reported

    Absolutely sick of @Optus Last 2 months on $ 30 prepaid you give me 2.76 of my data. When for years , and on your website, says 30 gb to 10 gb. So why 2.76? Day after I recharge I get a message saying low data Been customer 30 yrs with other phones also No more

  • courtjesterau69 Shane Murphy (@courtjesterau69) reported

    @Optus support are unethical and lie do not believe them get all in writing g and lodge any complaint with the tio

  • Ailuj_Nostrebor 🧠Julia Robertson (@Ailuj_Nostrebor) reported

    Dear @Optus The insane slowness and unreliability of both phone and NBN serves only to isolate people with disability further. Please fix this soon. #DisabilityTwitter

  • courtjesterau69 Shane Murphy (@courtjesterau69) reported

    @optus offer terrible customer service and false advertising time to churn to a provider who does not leak customer data

  • ivaforgotton ive forgotton (@ivaforgotton) reported

    Optus technical support centre in India Now wonder we are being hit with cyber attacks. Our Federal government needs funking.

  • ivaforgotton ive forgotton (@ivaforgotton) reported

    Fuckn Optus worst NBN Provider in Australia 16 plus hours down.

  • Sharkandy72 Andrew Davies (@Sharkandy72) reported

    Hard to say which company had the worst customer service ever, but between @Optus and @NBN_Australia I reckon we have 2 out of the top 3. 3rd working day I've given up to wait for a technician to get here between "8am and 12pm" it's now 3pm, I guess I'll reschedule for day 4 ?

  • alexmac75 Alex McCormack (@alexmac75) reported

    @NewyBeachBum The cap looks a little better than previous years. The glasses cloth is terrible. What is that laminated pic of Chief with an Optus logo showing? Telstra as major sponsor of the NRL must be stoked.

  • EthicalAdviser Steve Putt (@EthicalAdviser) reported from Brisbane, State of Queensland

    Hi @Optus just got this message about ‘not returning my fetch box’. I have told you repeatedly over the last 12 months that my house burnt down and there is no fetch box. I have begged to speak with a real person with no luck. I’ll need confirmation by the end of the

  • timcarabott Tim Carabott (@timcarabott) reported

    @Optus NBN outage at postcode 5073? It’s dropped out 3 times in the last hour…

  • Carole3912 Carole-Interrupted 🐝 (@Carole3912) reported

    @NikkiTeeuw @Telstra Optus is just as bad :(

  • shaneanza Shane Stapleton (@shaneanza) reported

    @Optus Store Manager: I don't know whey they sent you here. Go away and I'll escalate this to yet another team. Received and SMS from Optus after this: For a reconneciton issue and our Senior Expert will contact you soon. Was never disconnected in the first place. Zero Confidence

  • sei_jhaalmudi Nonte (@sei_jhaalmudi) reported

    Literally is there a Negative Brownie point that the @Optus Call center person receives when he/she takes a cancellation request. Call @Optus for Cancelling your service and you will be led on a sweet merry chase for hours on hold. Pathetic support