Optus Outage Report
Why is my Optus service not working?
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (53%)
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Phone (24%)
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Total Blackout (9%)
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Wi-fi (9%)
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E-mail (5%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Adelaide, Sunshine Coast, Stanmore, Inglewood, Gold Coast and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Phone | |
| Sydney |
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| Sydney |
Internet | |
| Brisbane |
||
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Rodger
(@nathanrodger) reported
@Optus hey team, is 4g service down in 2130?
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Nsuf
(@rinseenrepeat) reported
@Optus Are they doing works or are there network issues I'm confused?
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Lisa Thompson
(@agentforkaos) reported
Why am I crying at this Optus violin ad? God damn it. #MAFSAU #MAFS
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Ibrahim Chan
(@1chng) reported
Anyone else Optus internet down? #Optus
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Brad Pragnell
(@BradPragnell) reported
@Optus checked website with my address and said "Reduced Service"
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Melody Lord
(@MelodyLord) reported
@Optus Do you think you could make it any more difficult for me to report an NBN outage? I am jumping through all your hoops but I haven’t actually got to the point of reporting the fault yet. I just want to tell you that the internet is out at Five Dock NSW.
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Hel
(@SparkyParkies) reported
@Optus is service down for 2450? Any ideas when we can get some work done? 😥😥
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KylieC
(@Kyjach) reported
Did that. Unfortunately when you are 42nd in the queue and have afternoon of meetings the only solution is to tether to my Optus mobile.
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Alex Spillett
(@alex_spillett) reported
@_giorgopoliti_ @MelodyLord @Optus Also no service in 2526 either…
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JustSaying! Get vaxxed 😷💉💉💉🐀🕯🌊
(@JustSaying8888) reported
Been connected with Optus for 3.5 hours. I am not happy with their resolution
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𝗛𝘂𝘀𝘀 🔌
(@Husssllle) reported
@Optus is the WiFi down in my suburb? Cannot connect any devices…
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Russell Coker
(@etbe) reported
@Optus please give an indication of the expected delay for the tech support call queue. Also please add a facility for a callback without having to provide username and password for people who have forgotten them.
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Andrew Naar
(@andrewnaar) reported
@Optus 24x7 what a joke. No phone support. Been waiting for 2 hours for a response in the Optus App. Phone support does not exist.
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Jamie Hevia
(@JamieHevia) reported
@Optus hi guys. I’m rose bay. How long is the Internet going to be down for?
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Mick Holmes
(@Mikey_Holmes85) reported
@SamsungMobile what's the go with not supplying an adaptor or even a charging cable with the new S22 ??? Phone worth over $1300 you would think a charger or at least a cable would be supplied, to top it off @Optus with the worst customer service ever experienced when enquiring!
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Brad Pragnell
(@BradPragnell) reported
@Optus hi NBN out at our place in Forest Lodge - is there a more general problem in area due to rain?
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Karen Herne
(@karenherne3) reported
@LesStonehouse @Optus Same with IInet since 8.30am but both non & Iinet say no problems in the area.
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Banger Prince of Darkness Drayton 🐯🤘🍺♉
(@theBanger47) reported
@LesStonehouse @Optus Don't worry @GladysB will fix it...if she remembers she's supposed to be working at Optus now 🤔
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BloodCancerScientist
(@ScientistBlood) reported
@TheMuellerName If it’s been my phone, all I would have had was 2 bars of signal from Optus. In the third largest city in Australia.
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Pete
(@peteofaustralia) reported
@HelloPiperQuinn @TheAliceGrey I hit the emergency call button. "Optus advises that the number you have dialled is not in service." AAAAAAUGHHHH!!!
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R o s s M.
(@MussRosso) reported
@toneharper @VinceRugari Very sound additions there Tony. So many of ushave jumped off the A-Liga wagon feeling disenchanted & defeated. Optus & Stan are now getting our $$$ for our football fix. So much needs fixing to get people like us back but there is no confidence this will happen any time soon.
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Lynne Townson
(@LynneTownson) reported
@LesStonehouse @Optus Been having trouble with Optus for a few weeks now.
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Barry Matthews
(@BarryMa06168197) reported
@JustSaying8888 Sorry, but my understanding is Vodafone use Optus. You'll have identical coverage, and it's poor. But if you score a better deal, then go for it.
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Commander In Chief
(@iamshaunbailey) reported
Oh @Optus your customer service is still the bane of my existence
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Kris Robinson
(@kris_robinson) reported
@LesStonehouse @Optus Best of luck mate. Their support is amongst the worst I've ever experienced. They will flat out lie to you to get you off the phone/chat. Told me recently there were no issues in the area but Tech admitted the exchange had literally been hit by lighting and fried routers.
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Edwin Pascoe
(@edjpedjp) reported
from
Melbourne, State of Victoria
Updated to iPhone 13 used the phone to phone but after 13 hours gave up- now trying iCloud - here’s hoping. Tried to get advice from @Optus using myOptus app - useless. Never had joy with this app @iPhone_News
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Alex
(@alexr612) reported
@Optus How long should I wait to speak to someone? It’s been an hour, just tell how much longer?? You say your available 24/7 but not really if it’s an automated machine. My Internet is down at home!
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Maurice B
(@BMOUSA1) reported
from
Sydney, State of New South Wales
People keep wondering why Aussies fall for these telemarketing scams it's because it's so difficult to get in touch with @Optus technical support I'm willing to give my details to anyone who calls me pretending to help fix my internet.
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Not Likely 💉💉💉
(@RickinMelb) reported
@Optus Again no service. Optus really needs to check is network coverage. Reported issue but no response. Network status claims ok but it's not.
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Rowee Rainbow 🌳 🌏 🇦🇺
(@ermahhgod) reported
@JamieNicolaou @phil_honey @Telstra I have to have 3 options for internet - Telstra, Optus and Vodaphone. I just tried the Telstra speed test and Telstra dropped out - ie no service whatsoever. Been 5 mins, hold on I need to come back. gotta reset phone and see if it picks up Telstra again.