Optus Outage Report
Why is my Optus service not working?
No problems detected
If you are having issues, please submit a report below.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
-
Internet (43%)
-
Phone (33%)
-
Wi-fi (11%)
-
E-mail (6%)
-
Total Blackout (6%)
-
TV (2%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Perth, Brisbane, Adelaide, Sydney, Melbourne, Townsville, Renmark, Lismore, Geelong, Newcastle, Canberra, Mackay, Narangba, Ballarat and Kurrara.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Total Blackout | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
-
Subutai Scipio
(@ScipioSubutai) reported
@optus_help @foxgobrr @Optus I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
-
Subutai Scipio
(@ScipioSubutai) reported
@optus_help @RichardLVaughan @Optus I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
-
Subutai Scipio
(@ScipioSubutai) reported
@optus_help @JamieDoer I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
-
Subutai Scipio
(@ScipioSubutai) reported
@optus_help I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
-
/. Gwynne
(@gwynne007) reported
@alfi589 @gavin_laing Why? Presuming there’s an element of customer transfer from Optus baked into the deal (promo offers etc) they’ll do it easily. Not to mention the far more attractive proposition of one-stop shop for EPL and UCL. If they add 500k customers that’s $210m in annual revenue.
-
Adam Strong
(@1320_Race_Fan) reported
@TicsVitsJacThic Worst we had was one of my wives super funds (had 2 not rolled over yet) wanted the original marriage certificate sent to them in the post, wouldn't accept a certified copy where pretty much everyone else did and should...ridiculous. Hope Optus is your last difficult one...
-
V ✨
(@TicsVitsJacThic) reported
consider my shock when ******* Optus of all places are making changing my name on my account so ******* painful. Service NSW? Breezy. ATO? Effortless. AEC? Not a worry. But Optus? They need your certificate, physical ID for both names, a vile of blood and my first born
-
Opinions
(@InMy0p1n10n) reported
Dolphins vs Knights in Perth drew a crowd of 10,000. Small in Rugby League terms, but this is after a double header at Optus and a sold out State of Origin match. Maybe there is more support for NRL in WA than we think… #NRL #nrldolphinsknights
-
MjstcArt
(@luis8777) reported
**** you #optus I'm getting rid of you
-
Jean-Paul Bartolomei
(@ultimablackmage) reported
@GuyFawkesRetro I remember Cartoon Network on Optus Vision back in the mid to late 90s. So many Hanna Barbera classics played on there. The Cartoon Network originals were fine, but I enjoyed the Flintstones, Jetsons & Tom & Jerry more.
-
Richard Vaughan
(@RichardLVaughan) reported
@Optus i have had my phone stolen - your phones are down, app is not working, and website is down until 9am tomorrow!!!!!!!!!!!!!!!!!!!!!!!!!!! someone is hacking my account using my number with you
-
fergo
(@fergoau) reported
@acsmith54 @Optus Telstra app was never down for “maintenance”
-
Dan
(@davigs74) reported
@Optus how much longer are the works in Brunswick happening? The service is atrocious. @optus_help
-
Helen Mckenzie
(@HelenMcken28625) reported
@xskinn @saltyskin_ I ditched Telstra long ago but we are going NBN this coming Thursday sick of no service from Optus as well for over 12 months Optus has been working on our area now latest is Merrijig still not much reception
-
💧Elizabeth Marr
(@JmarrMarr) reported
@WakeWtfu I thought that may be the case. Ironic that Gladys now works for the most notorious telco OPTUS, known for their scams & dodgy deeds. Gladys must have a penchant for bad boys
-
Clint Dawson
(@fannypaxrcool) reported
@AnythingLUFC I've only been to 1.. Leeds v West Ham 1999. 1-0. The last game I went to was Leeds v Man U at Optus Stadium in Perth 2019. A **** game but at least I got to see the boys and Bielsa.
-
traveler ∞/21m
(@waveofhumanity) reported
@ausvstheagenda @grok In long form Given events like the optus hack which forced people to replace drivers lic and medicare cards....if this database was hacked what terrible things could follow. Think as wickedly as you like. The hackers will.
-
Gaz Koi
(@KoiGaz) reported
@ALeighMP @acccgovau Now hang on hypocrite Why dont you hold the government to same same standards as optus? The gov is ripping off the people everyday with high energy prices..high taxation...wasteful spending leading to more taxation...you need to do alot better!👎👎
-
Andi Csontos
(@AndiC1) reported
@optus_help @Optus I would add the trains in Europe provide high speed wifi for customers if they wish and our transport systems need to catch up and do the same. Why isn’t there an Optus wifi service on trains I can pay to use? It’s a missed opportunity
-
Andi Csontos
(@AndiC1) reported
@optus_help @Optus I’d accept this but I can be standing still in the Main Street of Berry and not have service. And there are plenty of towers around Coniston.
-
Jom
(@jom_media_) reported
𝐒𝐢𝐧𝐠𝐚𝐩𝐨𝐫𝐞 𝐓𝐡𝐢𝐬 𝐖𝐞𝐞𝐤: 𝐉𝐮𝐧𝐞 𝟐𝟎𝐭𝐡 𝟐𝟎𝟐𝟓 NGO exposes horrible worker exploitation; the deplorable practices of Singtel-owned Optus; storied soup shop closes; Singapore swaps land with Johor regent; enabling arts access for all; and more. Link in replies.
-
Andi Csontos
(@AndiC1) reported
@Optus why do I have terrible mobile reception on the south coast - it’s really not good enough. The entire way from Sutherland thru Thirroul to Berry is just a sh*% show for 4G let alone 5G. God forbid you want to send an email or work on the train. #nodata #no5G
-
rhi ꫂ᭪
(@paedynsgf) reported
@beereadingshelf optus hates us so bad
-
rhi ꫂ᭪
(@paedynsgf) reported
had to get a new number bc optus sucks!! so dm me if you have my old one and i’ll give you my new one ♡
-
Andy Trigg
(@gigantiqandy) reported
@Optus it has been over a year since I have had any account with you. I still receive reminders via email and sms about paying an account that is not even mine or in my name. I have spoken to your useless customer support many times and yet it still keeps happening. 🤡
-
Tall Nupinks
(@TallNupinks) reported
Wait up… so he isn’t being charged for the actual post, but because he used Telstra/Optus/The NBN to post it? “Byrne used a carriage service ‘in a manner that a reasonable person would regard as menacing’”. Wonder whether he’d be in this position had he used a VPN as they wouldn’t have been able to view the content on the carriage service.
-
リンダ・サンシャインのビデオコンテンツ
(@LindaSunshine66) reported
@essendonfc You are so F **** 💩 Friend from Tokyo came watching at Optus. Can’t run forward, don’t know what to do with ball 🤚 Handling ball to opponent . Amateurs club well done 👍
-
The Glass Table - AFL Podcast
(@TheGlassTable_) reported
Will Setterfield has been rag dolled around all night tonight, poor bloke hit every part of Optus Stadium #AFLFreoDons
-
Marina Stehle
(@MarinaStehle) reported
I swapped from optus to telstra recently. Was not happy with only option being auto debit, and not getting any invoices from optus except for 20 pages double spaced ones on app. I found optus service has backslided for past 4 or 5 years. Now Telstra is same pricing but much better coverage and much more polite and helpful customer service. I also noted Optus has been targeting vulnerable people.... etc. ..hmm and was fined 100million dollars. I highly advise to get a comparison quote from Telstra! I think you will realise i am correct. Telstra email proper invoices and still offer landlines etc. Much better!!!
-
Marina Stehle
(@MarinaStehle) reported
I swapped from optus to telstra recently. Was not happy with only optuon being auto bebit, and not getting any invoices from optus except for 20 pages double spaced ones on app. I found optus service has backslided for past 4 or 5 years. Now Telstra is same pricing but much better coverage and much more polite and helpful customer service. I also noted Optus has been targeting vulnerable people.... etc. ..hmm and was fined 100million dollars. I highly advise to get a comparison quote from Telstra! I think you will realise i am correct. Telstra email proper invoices and still offer landlines etc. Much better!!!