Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (43%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (8%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Ballarat, Brisbane, Kurrara, Adelaide, Melbourne, Horsham, Hobart, Perth, Vasse, Bairnsdale, Wollongong and Wodonga.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Ballarat |
Internet | |
| Brisbane |
||
| Kurrara |
Phone | |
| Adelaide |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Peter from Queensland
(@liarabbott) reported
@GladysB accused of stealing @Optus customer details and selling them to Daryl Maguire. Waiting to hear if Daryl sold them for profit! #optus
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🇺🇦🌻 Rebecca May 🌻🇺🇦
(@BecInChina) reported
@joshgnosis Hold up- as an @Optus customer why is this the first I'm hearing about this??
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HypocalypseNow
(@HypocalypseNow) reported
@10NewsFirstQLD To think, Optus has been protecting people all these years by providing bad coverage in rural areas...... I mean not their customers obviously...... but everyone else.
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Reality Rules
(@realitychick99) reported
@Optus I just signed up with EQUIFAX to help me identify any credit or identify theft. It's $14,95 a month, how did you want me to bill you for that? #optus #cybersecurity #optuscyberattack
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Róisín
(@Ro__Sheen) reported
@Optus needs to be shut down over this breach. Absolutely no excuse is good enough to justify why they should remain operating! 9 MILLION PEOPLE!!!
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AussieGuyChris.eth
(@AussieGuyChris) reported
@Optus Shame you guys leaked thousands of private customer details...nothing on Twitter about it, wonder why?
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OLook_AnEagle
(@OLook_AnEagle) reported
Optus suffers a huge security breach ..... don't tell me that poor lovelorn Gladys has had her heart broken by yet another untrustworthy cad taking advantage of her trusting nature and sad lonely existence ...... 😢😢💍😢😢 #auspol
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Teflo⚡️
(@teflocarbon) reported
@jangle197 @strangerous10 Amaysim is an MVNO of Optus but her account details will likely not be held with Optus. Effectively, they contract Optus's network, but handle all billing and account details on their side.
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MadSci 💡
(@MadScintst) reported
@9NewsAUS As Optus is a telco they are required by law to collect very sensitive information to provide you with a service. Something needs to change here as that just makes Optus an attractive target and they've proven themselves unable to secure data properly.
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HypocalypseNow
(@HypocalypseNow) reported
Optus cyber attack?. this is going to get a bad reception....
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Optus
(@Optus) reported
@adeolim Hi there, all impacted customers will be contacted directly to advise of the breach, and what Optus is doing to support them - Steven
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Carol Duncan
(@carolduncan) reported
@AndrewBGreene This @Optus customer doesn’t seem to have been notified?
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Betty from Accounting
(@cassie_jones555) reported
@ABboyblues @Optus Guess they’ve been relying on their own service to send out the note…
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EmJay
(@EmmJayCee111) reported
@Optus @Medicayy We should have been informed before seeing it via media/social media. Poor form in so many ways @Optus #OptusDataBreach
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S
(@S89012902S) reported
@Optus Hi im guessing it’ll take you a while to notify all 9 million people involved in this data breach. As a Optus customer can you give me some clear specific steps to undertake assuming my PII has been stolen?
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Anna Smith
(@annaRoseShadow) reported
Can't say I'm that surprised about @Optus getting hacked. They seemed to have a **** attitude towards their customers anyway.
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Optus
(@Optus) reported
@Medicayy Hi there, all impacted customers will be contacted directly to advise of the breach, and what Optus is doing to support them - Steven
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Glen Schaefer
(@hardenuppete) reported
@Dotheday @Optus At this stage @Optus are saying it was a data breach, not a service outage.
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Dean Jones
(@Jonsey_Thfc) reported
@wilson_smith93 Yeah well I’m with Telstra and have just received a text saying my passport is about to expire! It has another year to go. I used to be an Optus customer though!
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colin.traverse_
(@AbstractCode) reported
@NewtonMark Sure, I'll jump in my time machine and talk myself out of ever being an Optus customer.
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Optus
(@Optus) reported
@shara_evans Hi there, All impacted customers will be contacted directly to advise of the breach, and what Optus is doing to support them - Steven
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Turquoise Bear
(@turquoisebbear) reported
Our privacy laws are so crap. Why oh why is Optus holding any sensitive ID like a driver’s licence? A driver’s licence is a ticket to ID fraud. The only way to safely manage that type of personal information is to delete it. #OptusDataBreach
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Shara Evans
(@shara_evans) reported
I'm totally disgusted that @Optus didn't have appropriate #cyber #security protections on customer data + has not even notified their customers of a massive #databreach (a legal requirement).
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Gerard
(@gerardmmkl) reported
@trevorlong Optus should have emailed every customer who has been affected. So far there has been nothing.
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Eden…
(@ArachneLatro) reported
Search: How to change mobile phone service provider. @Optus
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Craig
(@cragget2) reported
If I were a customer, I'd optus-out of their services.
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Deva Dev
(@itsdevadev) reported
@Goodintheweeds @newscomauHQ too bad @optus are in the dark ages
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Steven Georgantis 🇦🇺
(@StevenGeorgant1) reported
Optus announces data breach. My question is why are they holding the private details of former customers. Time for govt to ban businesses holding that information to minimise damage if there is a breach.
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Eden…
(@ArachneLatro) reported
“We are devastated to discover that we have been subject to a cyberattack that has resulted in the disclosure of our customers' personal information…” said Kelly Bayer Rosmarin, Optus CEO” Not as devastated as we are to find our service provider is so f’king slack. @Optus
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ZiptieZoe
(@ZiptieZoe) reported
Great!...a sign of identity theft is: Strange emails appear in your inbox. Mmm I'd find it stranger at this point if strange emails didn't appear in my inbox! Optus customer here. Eek!