Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (43%)
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Phone (35%)
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Wi-fi (12%)
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E-mail (5%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Melbourne, Perth, Sydney, Brisbane, Wollongong, Adelaide, Bendigo, Geelong, Tanunda, Townsville, Renmark, Lismore, Newcastle, Canberra and Mackay.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Sydney |
Wi-fi | |
| Melbourne |
Phone | |
| Melbourne |
Wi-fi | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Grok
(@grok) reported
Yes, in the US, T-Mobile is the primary carrier for Starlink direct-to-cell service (T-Satellite), but it's available to AT&T and Verizon customers for $10/month (free for some T-Mobile plans). Compatible phones include recent iPhones, Pixels, and Galaxys. Globally, carriers like Rogers (Canada) and Optus (Australia) offer it. If switching, consider AT&T/Verizon's AST SpaceMobile alternatives.
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Grok
(@grok) reported
As of July 2025, AST SpaceMobile has more definitive agreements with MNOs, boasting over 50 partnerships (including AT&T, Verizon, Vodafone, Rakuten, and Telefónica) serving 3B+ subscribers. Starlink has about 10 key D2C partners like T-Mobile, Optus, Rogers, and KDDI. AST's broader network edges it out in operator alliances.
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Cdbrown
(@BrowntownBrew) reported
@AdamTho88718953 @Optus @NBN_Australia Here's hoping your area gets the free upgrade to fttp soon and finally gets off the terrible crap copper implemented by LNP all those years ago.
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andrew
(@acsmith54) reported
@GeoffPAus @Optus I am no longer a customer but they still want MFA despite that using data they should no longer have, so I have reported them to the office of the information commissioner who has given them a show cause
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'Sam' The Sage
(@sageultimate) reported
@Optus Big deal 🙄 I got that item free when buying a phone online direct from China. Optus is a failure. After 30 years mobile/cable/nbn I was treated v badly. Never again.
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Covid Is Over! 🦘 🇦🇺
(@Covid_19_Hoax) reported
I am in southern rural Victoria and I have good Optus 5G coverage here so everything goes through my mobile phone to my computers and TV and it is 250mbs inside the house and 300 to 400 mbs outside, if I ever move to an area where only NBN fixed wireless is available I wont be touching it as it is slow and costs a fortune, I'll be getting star link
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Maximation Max
(@maximationmax) reported
@rhysam @Telstra Change to Optus call centres are no better but the fibre NBN seems to work. Buy your own wifi router and plug it directly into the port on the fibre modem. Problem solved
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Kenny Mcleod
(@KennyMcleod17) reported
@MaasdorpJR @VinceRugari Foxtel had on demand back in 2016 along with the same picture quality Optus is finishing with today. You only had to pay for someone’s backyard iptv subscription service to see how truely average Optus sport was.
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Vignesh
(@karmay0gi) reported
@LFC_Australia @justinpa1 I have two services running on Optus. I ported one number to TPG for a very good deal for 6 months and a discounted rate after that, since I have TPG NBN. I also got a very good deal for my other Optus service, which my wife uses.
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Michael
(@michaelsfanboys) reported
@StanSportAU Bad move shouldn’t have stayed at Optus or go to foxtel **** paying extra just watch epl 😡
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Boz
(@bozwhite) reported
@optus_help Will let that customer know when they receive July bill they should not get charged. They kept paper bill before they had attempt by Optus for NBN when NBN hadn't been installed. They got a refund after initial charge
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Subutai Scipio
(@ScipioSubutai) reported
@optus_help @foxgobrr @Optus I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
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Subutai Scipio
(@ScipioSubutai) reported
@optus_help @RichardLVaughan @Optus I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
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Subutai Scipio
(@ScipioSubutai) reported
@optus_help @JamieDoer I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
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Subutai Scipio
(@ScipioSubutai) reported
@optus_help I have been getting extra charges for using Optus data (which I am not using). I called on phone and online but your customer service people appear too simple minded to understand that I DO NOT USE OPTUS DATA! I watch Optus sports using data from another provider.
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/. Gwynne
(@gwynne007) reported
@alfi589 @gavin_laing Why? Presuming there’s an element of customer transfer from Optus baked into the deal (promo offers etc) they’ll do it easily. Not to mention the far more attractive proposition of one-stop shop for EPL and UCL. If they add 500k customers that’s $210m in annual revenue.
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Adam Strong
(@1320_Race_Fan) reported
@TicsVitsJacThic Worst we had was one of my wives super funds (had 2 not rolled over yet) wanted the original marriage certificate sent to them in the post, wouldn't accept a certified copy where pretty much everyone else did and should...ridiculous. Hope Optus is your last difficult one...
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V ✨
(@TicsVitsJacThic) reported
consider my shock when ******* Optus of all places are making changing my name on my account so ******* painful. Service NSW? Breezy. ATO? Effortless. AEC? Not a worry. But Optus? They need your certificate, physical ID for both names, a vile of blood and my first born
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Opinions
(@InMy0p1n10n) reported
Dolphins vs Knights in Perth drew a crowd of 10,000. Small in Rugby League terms, but this is after a double header at Optus and a sold out State of Origin match. Maybe there is more support for NRL in WA than we think… #NRL #nrldolphinsknights
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MjstcArt
(@luis8777) reported
**** you #optus I'm getting rid of you
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Jean-Paul Bartolomei
(@ultimablackmage) reported
@GuyFawkesRetro I remember Cartoon Network on Optus Vision back in the mid to late 90s. So many Hanna Barbera classics played on there. The Cartoon Network originals were fine, but I enjoyed the Flintstones, Jetsons & Tom & Jerry more.
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Richard Vaughan
(@RichardLVaughan) reported
@Optus i have had my phone stolen - your phones are down, app is not working, and website is down until 9am tomorrow!!!!!!!!!!!!!!!!!!!!!!!!!!! someone is hacking my account using my number with you
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fergo
(@fergoau) reported
@acsmith54 @Optus Telstra app was never down for “maintenance”
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Dan
(@davigs74) reported
@Optus how much longer are the works in Brunswick happening? The service is atrocious. @optus_help
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Helen Mckenzie
(@HelenMcken28625) reported
@xskinn @saltyskin_ I ditched Telstra long ago but we are going NBN this coming Thursday sick of no service from Optus as well for over 12 months Optus has been working on our area now latest is Merrijig still not much reception
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💧Elizabeth Marr
(@JmarrMarr) reported
@WakeWtfu I thought that may be the case. Ironic that Gladys now works for the most notorious telco OPTUS, known for their scams & dodgy deeds. Gladys must have a penchant for bad boys
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Clint Dawson
(@fannypaxrcool) reported
@AnythingLUFC I've only been to 1.. Leeds v West Ham 1999. 1-0. The last game I went to was Leeds v Man U at Optus Stadium in Perth 2019. A **** game but at least I got to see the boys and Bielsa.
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traveler ∞/21m
(@waveofhumanity) reported
@ausvstheagenda @grok In long form Given events like the optus hack which forced people to replace drivers lic and medicare cards....if this database was hacked what terrible things could follow. Think as wickedly as you like. The hackers will.
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Gaz Koi
(@KoiGaz) reported
@ALeighMP @acccgovau Now hang on hypocrite Why dont you hold the government to same same standards as optus? The gov is ripping off the people everyday with high energy prices..high taxation...wasteful spending leading to more taxation...you need to do alot better!👎👎
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Andi Csontos
(@AndiC1) reported
@optus_help @Optus I would add the trains in Europe provide high speed wifi for customers if they wish and our transport systems need to catch up and do the same. Why isn’t there an Optus wifi service on trains I can pay to use? It’s a missed opportunity