Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (44%)
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Phone (34%)
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E-mail (11%)
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Wi-fi (9%)
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Total Blackout (3%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Brisbane, Melbourne, Perth, Adelaide, Wallerawang, Shepparton, Bundaberg and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Perth |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Kieran
(@KieranOwenSh) reported
@Optus Hi, I’m trying to sign up for a prepaid service, but I get stuck at selecting the plan - unable to process PPACT-CHARGE-006. Can someone help online?
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EC
(@keejoonc) reported
@HalifaxBank it's Amaysim. They use Optus network here in Australia.
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raw chai
(@chaigrima) reported
@ItsNotDistinct @Murdr__ optus are ******* terrible, easily the biggest nightmare ive dealt with EVER. do not go anywhere near them.
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𝔏𝔦𝔫𝔵𝔵 | TRDT
(@LinxxR6) reported
@Optus fix your ******* dogshit internet ya flops. Keep paying for things that never work, kinda getting annoying.
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Shazlick
(@shazlick79) reported
@Optus Dandenong tower ! No mobile data and if it works at any point..it drops out. Upgrades? Notified of 14th and 15th. It’s the 21st today and this is still an issue!
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Taylor King Dub Machine
(@RealTaylorKing) reported
@AFL Classic eagles at Optus garbage.
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Liverpool Australia - The L Files 🔴
(@LFC_Australia) reported
Hey @ParamountPlusAU why can’t we watch Live football on demand? What’s the point of paying for a premium streaming service if you can’t start a match from the beginning whilst being broadcast??? Optus, Stan and Kayo all do this?
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Chris
(@Chrismangan0609) reported
@Optus 3 days without the ability to make or receive calls for my business, I’ve lost a $10,000 job because of this, pathetic customer service, all over an error on YOUR end, very quick to take my money though. Trash service.
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Rae Bassett
(@raejada) reported
@McAfee did you know your wifi secure service with @Optus is blocking access to @googleanalytics Just one of the biggest website services in the world!
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Tom
(@BluePlaysGames) reported
Ofcourse Fortnite is popping off when @Optus is down causing me to be offline for the past few days 😭
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Jimmy
(@Jimmy0773) reported
Be warned of these sub hub subscriptions, especially Netflix, you can pick it, but there is no way to link it even though they say you can. watch your sub monthly price, cause you will get charged again. The setup is poor, Don't trust Optus. #optus
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Rae Bassett
(@raejada) reported
@McAfee_Help did your know your wifi secure services with @optus is blocking access to @googleanalytics ? Just one of the biggest website services in the world! Optus support staff are also clueless and cannot seem to help.
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Marquis d'Killara
(@pfbt) reported
@optus, 4G speed have dropped dramatically this weekend. Where I am, it’s dropped from around 15–20 Mbs down, to around 2–3 Mbs down. 😳
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Simon Mordamm
(@MordammSimon) reported
I received a text message purported to be from Optus today saying they were having trouble delivering my bill and could I provide my email. As the bill has already been received at the correct address, I regard this as a con & advise everyone to be aware there’s some sort of scam
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Jimmy Trifti
(@JimmyTrifti) reported
@ConZ0503 @Optus Con. Go TPG. That’s why I left Optus. Same experience and continuously having capacity issues at night . They allowed me to leave my contract early, as they acknowledged the issue, but unable to resolve. Never again @Optus .
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Selina
(@selina2twt) reported
from
Melbourne, State of Victoria
@Optus Can someone provide me service with my 1800 issue this is my 6th attempt!
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loomsee
(@loomsee) reported
@Murdr__ I was with mate communicate for 3 years, completely Australian service with Aussie support people, only ever had to call them to disconnect/reconnect service to a new property. Only reason I switched was bc my partner works for optus so I pay **** all for internet now
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Melissa Callanan
(@CallananMelissa) reported
@Optus why does optus have a call centre in the Philipines - the accents are so bad it is imposdible to get anything resolved.... multiple times advised a SIM card added on that I NEVER used is not an open account - needed closing. Billed. Charged - have credits again! Sort out
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Catherine JK ⏳🌻
(@creativecatjk) reported
Dear @Optus - my account is up to date in payments. I live in the ACT. At the moment, my phone appears to only have 'emergency calls' - why? My teen daughter tried to message me. Her phone says the message 'sent' but I have not received it.
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AndrewR
(@arose62) reported
@Optus Blah blah blah ... Previous DMs have never led to anything being done (maybe you pat yourselves on the back?) Previous regular speedtest results have never led to anything being done. (maybe you laugh at me?) Instead of paying Gladys a huge wage, you could have investigated & FIX
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Chalkie1985
(@chalkie1985) reported
@thedockerdave We will see how many dockers fans show up this week, though because you won a few more may venture out. Country WA hard to get to Sunday night games. Optus had want to improve the amount of food etc they had to sell, pretty poor. Restriction was ridiculous we sat closely anyway
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Zim^zuM
(@MVucak) reported
@eldantehicks That's not a paramount issue though. Kayo, foxtel go, optus is the same. They all lag a little behind. You need to not look at Twitter IMO
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Andrew Scott
(@talesfromthecat) reported
@Optus Nice one for replying. Have since fixed the issue by re-setting the NBN box and modem.
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Andrew Scott
(@talesfromthecat) reported
@Optus why does your auto-bot customer service message system keep telling me there is no network outage in my area (2065)….when their quite clearly is…?
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janice Shelley
(@janiceShelley2) reported
@Optus I have DM to Zac. I now have a weak 2gb service.
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Silky_
(@SilkyUltra) reported
@Optus why is my internet down
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Here's Pete
(@Heres_pete) reported
@NBN_Australia Thanks for your response Sherief. Thankfully this outage was only 30 mins. After the last one (48 hrs) I feared the worst! Unfortunately reaching out to my provider @Optus is a waste of time - their service is non-existent. I need a provider that actually has service.
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robmccasker
(@robmccasker) reported
20,000 isn’t a bad crowd given Optus was at half capacity due to Covid?@woeknows #AFLEaglesSuns
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Uncle Jack Diaz
(@only1jackwalker) reported
@hasumpstuffedup Life. Death. Taxes. And scheduling the worst umpires at Optus Stadium
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AndrewR
(@arose62) reported
@Optus each unwanted halt in the streaming gives me the time to tweet about the crap #Optus internet at Charmhaven, which Optus won't investigate, or fix.