Optus service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

• Internet (49%)
• Phone (31%)
• Wi-fi (7%)
• Total Blackout (6%)
• E-mail (4%)
• TV (3%)

Live Outage Map

The most recent Optus outage reports came from the following cities: Adelaide, Brisbane, Sydney, Perth, Townsville, Couridjah, Gold Coast, Melbourne, Arumpo, Ballarat, Fingal Bay, Darwin, and Mandurah.

City	Problem Type	Report Time
Adelaide	Internet	21 hours ago
Brisbane	Internet	3 days ago
Sydney	Phone	3 days ago
Perth	Internet	3 days ago
Townsville	Phone	4 days ago
Couridjah	Internet	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Danielle Hitch (@DanielleHitch) reported 2 minutes ago

  Update 5. Annnddd we're done. "Glad we've been able to help you. This case is now resolved" So, if you are hearing impaired you are not welcome at Optus ... they will only help you if you can speak on the phone. Disgraceful in this day and age @Optus. @Vodafone, here I come!

• 
  Wil Burston (@wilburston) reported 4 minutes ago

  @StMaryMacKiller So bad the iPad has an Optus chip and the house has been in Starlink for years

• 
  Flarestar (@Druagamaniac) reported 9 minutes ago

  @FranMooMoo i'll admit to not knowing much about how they work but will elons service be piggybacking off telstra/optus hardware like most 3rd party internet isps with broadband or will it be his own towers/whatever

• 
  Hipstergeddon (@hipstergeddon) reported 9 minutes ago

  Telstra is Down. Had to switch to the backup Optus sim. Yuk.

• 
  Nigel Withers (@MajorBlipvert) reported 9 minutes ago

  @Kate3015 Remember 18 Sept 2025 when Optus had a 000 outage because no one though to make some test calls to ensure the service was working after an upgrade? Doing a test is basic common sense.

• 
  Ladybugfunk (@ladybugfunk) reported 10 minutes ago

  @OMGTheMess She was supposed to implement a new BCP after the Optus outage. What are we paying her to do? Other than drink champagne on her business class flights? What has she actually achieved? Does anyone know?

• 
  emmanuella ✩ (@EmmaGeorgeCoker) reported 11 minutes ago

  why’s telstra down. that’s optus **** 🙄

• 
  Lyndall Robertson (@lyndall19414) reported 11 minutes ago

  @BonnieLerino123 How absurd Really this is the hill they want to die on ? Common sense after what happened with Optus and NO ONE GAVE A DAMN PEOPLE COULDNT CALL 000 AND DIED THANKYOU SARAH FOR YOUR QUICK ACTION

• 
  United Peaceful Noncompliance ⛓️ (@NFPublication) reported 16 minutes ago

  @SSzczepkow87759 @OneNewsAu There will be four. The big three + Starlink. Starlink fills in the gaps is coverage with low orbit satellite connectivity the others don’t have. But I hope they ’ll have a plan that’s doesn’t include Optus. They already have a deal with Telstra who sellers Starlink cheaper and slower (bad for Starlink brand). Assuming the same hustle will occur with Optus. Competition is always good - but not when the competition works together..

• 
  Ian Clarke (@ianclarkeAU) reported 17 minutes ago

  @BusyTonn Somewhat true. Telecom never had a FTTP plan, but CBDs did have Telstra fibre in the 1990s (after Optus started).

• 
  JJ (@recursedand) reported 18 minutes ago

  @telstra hey ********: why give me free service all day to then leave me unable to recharge *still*? who is running your company? vote them out. you guys suck but you're better than optus *still* somehow.

• 
  Jonco Dua (@joncodua) reported 19 minutes ago

  @burkylie12 Well done Telstra for the massive Outage 👏 👍 Telstra supporting the Crusification of Optus for the same. It's certainly a clear display for the idiots that want a Cashless 💸 Society.

• 
  Paddy (@Dabatsau) reported 22 minutes ago

  @OneNewsAu This is not new news, they have been trialing sms over starlink using Optus and Telstra OWNED spectrum for several years and its at least live fir SMS on Telstra. As soon as Starship is cleared for normal operations they can launch the larger v3 satellites which will support this function fully. The spectrum spacex purchased is not compatible with current phones regardless, and would require manufacturers to adopt that band for use so its not close to being usable nor launched.

• 
  A K (@AK22762976) reported 24 minutes ago

  @PaulBongiorno Oh woe is me ! Just purchase a sim card supported by Optus [this is redundancy contingency] when Telstra goes off line swap out their sim & slot in the backup & vice versa. Alteratively purchase a dual sim phone which allows you to switch between service providers

• 
  Jack The Aussie (@hammerofleft) reported 25 minutes ago

  @amagickeagle999 You stupid ****. She was mouthing off about increasing standards and enacting penalties for service outages after the Optus crash but has done **** all. So you partisan ******** get some facts, she ****** up.

• 
  Lyndall Robertson (@lyndall19414) reported 31 minutes ago

  @MGJ50 PEOPLE DIED WHEN OPTUS FAILED AND NO ONE KNEW 000 WAS DOWN BECAUSE NO ONE CHECKED THANKYOU SARAH SHOWING COMMON SENSE

• 
  MaxGains Crypto (@MaxGainsCrypto) reported 31 minutes ago

  @FranMooMoo I would join, Optus had 30 yrs with them but still treated like crap

• 
  Oz Trooper (@TrooperOz) reported 36 minutes ago

  @jbulldogs4 Not really as its still ongoing. They told people to use a optus or vodafone device thats not Telstra. Thats some reliable service isnt it. Shouldn’t be happening but probably a overseas disgruntled workers!.

• 
  macca 🇦🇺 (@CMaccaa7) reported 37 minutes ago

  can’t watch the game but is it pissing down at Optus? Why can’t anyone kick straight #AFLFreoSwans

• 
  V (@VDejan0000) reported 38 minutes ago

  @NoticerNews Same reason for the recent Optus outage. This woke CEO & Labor government needs to swing.

• 
  SadzysSingles (@SadzysSingles) reported 38 minutes ago

  @DelloPicks Worth noting he has only missed 14 at Optus once this season as is, which was probably a career worst game.

• 
  JoshO (@Joshffs72) reported 39 minutes ago

  After signing up with the @Optus deal through flybuys on May 25 I was told there was a technical error on their side, and that they couldn't process my order until July 1? I have never had a more incompetent, pathetic and disgraceful experience.

• 
  M_a_r_ke (@Ma_rk_e) reported 39 minutes ago

  @heidimur In WA Transporth uses Fibre that runs thought every station and Private Wireless (LTE/4.9G): Transperth doesn't use Telstra or Optus for train-to-ground data. They built a custom, secure wireless network with 160+ dedicated radio masts along the tracks using licensed spectrum.

• 
  Ladybugfunk (@ladybugfunk) reported 41 minutes ago

  @JacintaAllanMP Wasn’t Anika Smells supposed to put something in place in the case of such scenarios after the Optus outage? The fault for this lies with Labor

• 
  Arkers (@Thelandofark) reported 42 minutes ago

  @matt_barrie @van00sa And Optus went down right after Albanese visited Beijing in July last year.

• 
  Not This Little Black Duck 💉💉💉💉😷⚖️☮️ (@YoiksAndAway) reported 47 minutes ago

  @AlanBixter Particularly after @Optus emergency access fuckups, there's no excuse for not having robust redundancies & fail safes @Telstra are likely more focussed on cost-cutting & leveraging unwanted, untested AI to boost management bonuses CEOs should face jail time for such negligence

• 
  Ash 🇦🇺 (@TheInspectorAsh) reported 48 minutes ago

  @heidimur This isn’t just about Telstra. We saw similar issues with Optus. If our emergency communications and critical infrastructure are meant to be resilient, why do single network outages continue to have such widespread impacts? It’s time to review whether our redundancy is truly independent, or whether we’re relying on backups that share the same points of failure.

• 
  Raymond McKeown (@RaymondKeown3) reported 54 minutes ago

  @Kate3015 Long ago I recommended to Optus the reasons they should not consider Huawei, I had a techo team from Huawei walk me through how they would treat the Data Centres and the router installations, they insisted only Huawei techo engineers would install them, it was open to anybody dialing in and accessing, so it was a big no. This smells the same, very much so.

• 
  Adele K. Thomas (@AdeleKThomas) reported 59 minutes ago

  @footyindustryAU SBS know what their doing and I hope they never lose it again. They proved themselves the home of the world cup after Optus.

• 
  ColinRenouf (@AICyberHome) reported 1 hour ago

  @nswpolice A question. As modern phones support Sat for messages - mine switched to it - should we be pushing for configs that use Sat for 000 for these circumstances? This is a good time to push Telstra and Optus to look at it rather than fine them