Optus Outage Report

Me: I can clearly see the problem is on the @NBN_Australia @Optus: 🤷 Me: 🤦

@mattjcan @Telstra Why can't we roam across mobile networks so if vodafail and optus have coverage in this area then people would not be left without service

@Optus Nice, customer service hung up after being on hold for the last 10mins of the call. New year, new shambolic Optus experience 😵‍💫

@Optus the customer service from you guys is so bad. I get told my nbn service is being cancelled imminently because of an internal system error and im an 1hr into a call on a Saturday morning to trying to fix it. Thanks for messing up my plans

@ivaforgotton after 15 years I'm changing , mine uses the Optus network and the last few months it's always network unavailable and they have slowed my download speed to almost zero so it's impossible to ever use my data allowance.

Watching football on Paramount is like a poor Optus Sport; which is a not-as-good version of SBS. @SBSSportau the standard-bearer for Australian sport. #SBS #Freetoair #PublicUtility

@Optus Stop outsourcing Customer services. They are bullshit . I have tried couple of times contacting them but they send one reply after 4-5 minutes and i am really annoyed. I Got My mobile plan , Optus NBN , Optus 5G with you guys from almost 3 years and still something is wrong

@Optus has Worst Customer service in the history of Mobile network. Worst decision i have made. @Optus Your People are slow as your Optus 5G network. I have suffered for 2 years with you guys. Finally changed to @Optus NBN and the Service you guys provide me is Same as always

@Optus The last actual conversation I had with your inept tech support acknowledged there had been 11 drop outs in the prior 24 hours, and that was after NBN techs replaced everything.

@Optus Why? I have and your tech support refuses to do anything about it. Don't go into a contract with @optus , people

@IanHartley_ How many of those 26 million actually own a TV? live near enough to a station to get a signal or are on the Optus VAST satelite service ? or are Foxtel subscribers?

@Optus what’s going with phone service up in Moranbah 4744

@Optus when will Ermington be back online! I've checked the outage link.

@Optus f’ing fix my account first before you expect my payment! If I see another hardship nonsense coming from Optus in my equifax statement, I will seek legal action #optus #ihavenohardship

@Optus I kept on saying that I want to cancel these 2 services but they kept on wasting my time.

@Optus at its best to harass customers if customer tries to cancel any service with Optus. It took me 1 hour to cancel 1 of my data connection where operator refused to cancel my number share service. She even said that she can't see any number share service on my account so 1/n

she can't cancel it. I can see it clearly on my latest bill where Optus is charging me $5 a month. On the other hand, I want to keep my postpaid mobile service with @Optus but Optus has asked me to move with Telstra saying that they are unable to provide good coverage in my area.

Absolutely sick of @Optus Last 2 months on $ 30 prepaid you give me 2.76 of my data. When for years , and on your website, says 30 gb to 10 gb. So why 2.76? Day after I recharge I get a message saying low data Been customer 30 yrs with other phones also No more

@Optus support are unethical and lie do not believe them get all in writing g and lodge any complaint with the tio

Dear @Optus The insane slowness and unreliability of both phone and NBN serves only to isolate people with disability further. Please fix this soon. #DisabilityTwitter

@optus offer terrible customer service and false advertising time to churn to a provider who does not leak customer data

Optus technical support centre in India Now wonder we are being hit with cyber attacks. Our Federal government needs funking.

Fuckn Optus worst NBN Provider in Australia 16 plus hours down.

Hard to say which company had the worst customer service ever, but between @Optus and @NBN_Australia I reckon we have 2 out of the top 3. 3rd working day I've given up to wait for a technician to get here between "8am and 12pm" it's now 3pm, I guess I'll reschedule for day 4 ?

@NewyBeachBum The cap looks a little better than previous years. The glasses cloth is terrible. What is that laminated pic of Chief with an Optus logo showing? Telstra as major sponsor of the NRL must be stoked.

Hi @Optus just got this message about ‘not returning my fetch box’. I have told you repeatedly over the last 12 months that my house burnt down and there is no fetch box. I have begged to speak with a real person with no luck. I’ll need confirmation by the end of the

@Optus NBN outage at postcode 5073? It’s dropped out 3 times in the last hour…

@NikkiTeeuw @Telstra Optus is just as bad :(

@Optus Store Manager: I don't know whey they sent you here. Go away and I'll escalate this to yet another team. Received and SMS from Optus after this: For a reconneciton issue and our Senior Expert will contact you soon. Was never disconnected in the first place. Zero Confidence

Literally is there a Negative Brownie point that the @Optus Call center person receives when he/she takes a cancellation request. Call @Optus for Cancelling your service and you will be led on a sweet merry chase for hours on hold. Pathetic support