Optus Outage Report
Why is my Optus service not working?
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (50%)
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Phone (29%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Brisbane, Melbourne, Sydney, Central Coast, Adelaide, Port Macquarie, Townsville, Mount Gambier, Perth, Geelong, Castlemaine, Albury, Bendigo, Canberra and Forbes.
City | Problem Type | Report Time |
---|---|---|
Brisbane | Internet | |
Brisbane | Internet | |
Melbourne | Internet | |
Sydney | Wi-fi | |
Sydney | Internet | |
Brisbane | Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Same
(@Bondfan1972) reported
@SenPaterson @Birmo The Albanese government has no such responsibility. It is the responsibility of Optus to help the ‘Optus victims’. In fact, the executive team & board can even contribute from their own pocket. Honestly, I can’t take this child seriously. Patterson is nothing, if not mediocre.
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Honey Barbara
(@HoneyBarbara4) reported
@jokerman_59 @Optus Optus do not provide the option. This was told to me quite clearly by a staff member in one of the stores. I say this because he called me an idiot for asking
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Yael Perry
(@yaelperry) reported
So Optus has my licence and passport numbers on file that I used when I joined the service in 2001. Does that mean that I don’t need to worry about exposure of this info as both have changed (several times) since and are no longer current?
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crows on the march :-) 100 per cent vaccinated :-)
(@bloodhoundau) reported
@Optus I’d like to know why my hard earned money is going to optus. And optus asks for the government to pay for passports. It on. I can’t wait to cancel my subscription.
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DealWithIt...
(@DealWit26540103) reported
Tried to ring @optus 2 days ago... didn't get through on the optus hacked option. I then rang back and tried the new sales option....through to a customer service rep in 5sec. Funny that!
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💖🦄Stacey🦄💖
(@TinkerTigerBell) reported
There is a special number and counter at Service NSW to deal with Optus licensing issues…and it’s a big wait too but I couldn’t do this online so waiting it is
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jimmmmyyyyyyyyy
(@Trevor12371105) reported
My last hours with Optus being my service provider TF
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Quokka Fully Vaxxed 🇬🇧🇮🇹🇦🇺
(@SuddenD08826073) reported
@optus Where is your insurance for your security issues? @AlboMP you should make these companies take out insurance cover, no way should WE the tax payer be paying for their incompetence. They make billions a year pay no tax and expect us to foot he bill. Atrocious....
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Henry can't reading
(@2ezpiz) reported
Gonna tell the police that I'm an Optus customer, they can google my ID
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Robert S.
(@Robs_au) reported
@VictorDominello You're getting some terrible advice if you think the card number thing is more than a mitigation but not a solution. We know you're trying to save Optus some costs but you're leaving millions of people exposed to fraud. Anyway I have 25 March 2023 marked in my calendar.
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Ricardo Gonçalves
(@BUSINESSricardo) reported
S&P GLOBAL RATINGS | "we believe the stand-alone credit profile and ratings on...(Optus) have sufficient buffer to accommodate near-term costs associated with planned remediation measures to support affected customers, potential fines, and some elevated levels of customer churn"
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My View
(@MyView82876237) reported
@joshgnosis I Googled for a friend if customers of other providers using the Optus Network would be caught up in this and the info from all quarters was No. Is this now a possibility ...?
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Not so Monumental Mason.
(@ChrisMa69746561) reported
@navypti Is Optus the most useless telco provider ever? I’m so glad I never signed up with them. How many millions of $’s (or billions) did it lose attaching its pay TV cables to just about every telegraph pole in Australia? And then get out of the game!
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Sharon H
(@TrixieBelden_) reported
@TjornSibma @MarkMcGowanMP @Optus Thought you lot were against cancel culture.
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Giraffe Magician
(@magician_gin) reported
@Optus @RunnerSA18 So you want to charge me for the remaining of the modem for cancellation. I was told to bring it up with the billing team once the bill has been issue. Definitely be camping at your store with a modem. So much fun since I have 2 weeks off starting next week!
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Josh Taylor
(@joshgnosis) reported
Optus also does what is called white label mobile products for other brands like iiNet, Dodo, Exetel etc but this is an mobile virtual network operator scenario where they're separate companies. Haven't been told those ones are affected but some have said no.
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Robert S.
(@Robs_au) reported
@VictorDominello You're getting some terrible advice if you think the card number thing is more than a mitigation - it's not a solution. We know you're trying to save Optus some costs but you're leaving millions of people exposed to fraud. Anyway I have 25 March 2023 marked in my calendar.
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Giraffe Magician
(@magician_gin) reported
@w3b3d1g1 @Optus @vodafone I finally managed to cancel my service after 32 hrs. They then texted me saying there is a drop out of my nbn after cutting off my internet as per my direction.... these people don't know anything
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PJ 🦅 misses taylor |4|
(@HEADWlRES) reported
@faists Hey don’t diss Optus WTF
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Sean M Quinlan
(@seadog48) reported
@SandraM19642635 @hughriminton I’ve been with Optus since Optus was invented. 1999? **** knows what iD I used 23 years ago!
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Lyn Bender
(@Lynestel) reported
Optus to customer can I have your personal ID data to have and to be hacked forever.Just say YES . Customer . No Optus #NoOptus
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Bubbles 021
(@021Bubbles) reported
@Optus I am trying to speak to someone about getting equifax code for the breach, but the waiting is hours long on the phone and I am a former customer with no access to online chat system. What can I do?
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Scouse Helen(Helen Drinoczky) ⭐⭐⭐⭐⭐⭐
(@scousehelen) reported
from
Melbourne, State of Victoria
@Optus The saga goes on. A 4+ hours wait up to now on the app and still no nearer to getting my question answered. 24/7 help advertised but no mention of how long the wait is!
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Steve - ʜᴇʟʟꜰɪʀᴇ ᴄʟᴜʙ 😈🔥🕰️
(@JarOfSteve) reported
@Borgus17 @bozwhite Yeah I agree mate, Optus should foot the bill. Medicare is super easy though, sign in to mygov, go to "My Cards" and select replace card. Took all of 5 minutes. As long as your Medicare is linked to mygov.
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The-DooM-Doctor
(@DrQuinMagna) reported
@ServiceNSW Optus customers can't catch a break. bad enough just being a customer of theirs in the first place
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Kath Morris
(@KathMor20546796) reported
@grantedjohn @Smile__Petal WTF!? It’s Optus fault, they broke it, they fix it.
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Neil Wray
(@neilw101) reported
@joshgnosis Just tear up Optus’s carrier license right now and let telstra step in and continue our service.
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Luke Hampshire
(@airly_cofo) reported
Optus appreciation tweet. 'Netflix' had AWESOME updates for me, but first I had to verify my info and password on my netflix account. He sounded like a nice guy so hopefully nothing bad will happen. Weird he knew so much about me.
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Teresa murphy
(@teresasmurphy) reported
Optus hack last Thursday, late last night got 'urgent' email about details compromised. My brother who hasn't been a customer for 5 years also had details leaked. #Optus why hold data you no longer have a right/need to have. BTW Thanks for timely notification #OptusHack
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ListenSport
(@ListenSport) reported
@PaulFletcherMP was the country’s worst ever Comms Minister. The bloke is an Optus hack #auspol @SkyNewsAust