Optus Outage

@Optus Bit late for this. I’ll be cancelling my Optus service tonight. Thanks

Remarkable that @Optus hasn’t put together an Australian based customer service centre given their overseas call centres have been shut down. You can’t get ANY help out of them at the moment!!!

@Optus home internet not working for 7 days. Multiple attempts to call your customer care and cut off after 1.5 hours without speaking to anyone on 4 occasions. Message service through app not responded to. Help!

@Optus your in app messaging service is broken. It redirects to a page that tells me to use the in app service. Its an infinite loop!

@Optus Tracing my order no 143133789A Just recently relocated ,no internet. Done troubleshooting steps and changed phone cable. No DSL or Internet light present Had service from 27/3 to 1/4. Lost service on 2/4. GP here doing video consults from home

@senor_naddy @Optus I have same problem. I just want to buy another 500GB while working from home, but there’s no solution.

@Optus PLEASE FIX YOUR NETWORK, my net is soooooo slow and I need to work from home 😭 I have been on the phone for almost 2 hours and no one wants to pick up my calls @Optus !!!!!!!!!!!!!!

@BrookeWooldy @Optus When my washing machine was installed, the installer told me I should "ask my dad" to bring around a screwdriver to fix the hose bracket. I did not hold back and said "yes, or I could do it" with as much snark as I could muster. Dad has rarely been more proud of me.

S/o to @amaysimAU for some decent service... @Optus take notes

@Optus We've been contacting you guys since Monday 30th March due to Internet connection problems and have spent over 5 hours on hold in total; and been given 2 x case numbers & no action. Our son needs it for TAFE classes as in-class lessons have been suspended & libraries are closed.

@Optus you’ve sent me new modem with no way to activate sim and no comms on service no or pw. Been on hold for 30mins!!!

@Optus please help 😭

@Optus I cannot be more frustrated with your customer service at the moment. It’s normally poor, but this is next level terrible. I’ve had a fault with my internet since 16th March, and cannot get through via phone, no one is relying via message on the Optus app and Im FED UP!!

@Optus The only reason I'm with Optus is because of the EPL, now that it's cancelled I may as well go to another service.

Hey @Optus, It's impossible to access your service at the mo. I signed up for NBN internet on 17/3. Techs came on 30/3 but I'm still waiting for the modem. I've tried every which way possible to contact your service. Just need to know when modem may arrive. Please respond. 😔

@Optus hey Optus - you’ve made me keyboard warrior. I’ve had no internet for 2 days. Calls to tech support/billing cut off bc of wait times. called at 8am to get a head start and default is 90 min wait. network status page doesnt work. messaged and no response. HELP!!!

@ToomeyWright @saintslugger @RealMarkLatham #auspol Tday Sun Newsp Doctors,nurses,healthcare workers don’t have to worry about paying Optus mobile phones for 3 months , their frontline heroes !WTF Not one of em been sacked,t just doing their job! What about 1.5 mill on dole queue every one would swap places Job B4 Dole!!

The only bills in Australia Frontline workers like doctors and nurses will get help with is their telephone bills as Optus and Telstra are wavering them so they get maybe free or discounts

I've had data issues with my prepaid Optus sim for as long as I can remember and now I'm on a 60gb/month prepaid plan which costs a lot less and is currently unlimited due to the pandemic and I could honestly nut I feel so powerful

Ironic considering I’ve had significant 4g connection issues today. Sort your shit our @Optus

I understand your limited resources @Optus. But don't screw it up by charging me falsely for a handset that I did not damage. Your complaint team is to respond in the next 10 days.

@NickRossTech @RobertMichelini @MrFiveCents @Thefinnigans @bkbaguley @HonTonyAbbott @TurnbullMalcolm Optus have their own fibre network which they have been bolstering in readiness for Fixed 5G the last 3 years

@Optus, team can someone please help.

@Optus I need to work with mobile data , and I paid for it. Y’all always so on time when it comes to bill but service legit bad

This is just ridiculous. Especially during quarantine I need the internet to keep up with work but Optus’s terrible reliability just keeps making my internet either really slow or just doesn’t work at all due to constant outages.

@Optus 4G wireless not working. Yagoona 2199. Checked status, no faults.

@Optus Thanks for the reply, however I have received a text msg that you have identified a network outage in my area which impact my fixed service. Just hope it can be fixed ASAP.

@prestontowers Dunno, Optus seems to have melted down in WA for some of our clients.

@Optus hello!!! I have been trying to contact someone for DAYS and am getting no answer. I can’t access my account to activate the bonus data and my recent bill is also incorrect. This is a simple problem it shouldn’t take days!!!!! Can someone get back to me PLEASE.

@Optus This is legitimately critical I have no Internet at all and it doesn’t appear it will come from another service so I need compassionate phone data I have been a customer with you for decades that would help me be able to work it at all or even just look at Twitter or the news

@YarraPlentyLib @GippslandSurfer We moved recently & don't have hardline internet + in bit of Optus dead spot. Whenever I have to make a call/have video meeting I relocate to park across the road where I get *excellent* 4G service. I'm not sure meeting rooms at office will cut it when we get back to campus!

@Optus i had cancelled my adsl, and now I've just gotten another invoice. I'm not paying it FYI. When i cancelled my adsl, i meant it! I tried contacting you last week about this and no one from support would help.

Who would have thought. @Telstra network is worse than @Optus. Was doing so well on @AutoChess2019 too... then that lag, followed by stand still. Needless to say, lost the game soon afterwards.

I was just on hold for an HOUR AND A HALF, to then get the message “our offices are now closed”. All day yesterday I tried to get in contact over the “chat” function on the app, and never got an answer. I just want to update my bloody phone. Thanks for nothing @Optus

@Optus hi I’ve been trying to disconnect my internet plan since I’ve moved, for like two days with no help/answers when I call. Need this worked out ASAP

@nettey1234 Last resort I could try optus, see what plan they can offer but I'd be paying it off for 3 years. Would not use Harvey Norman, EVER. Plus my credit rating is shit. Probs can't lend one either so, yeah screwed. I know there's ppl worse off but I didn't need this crap

@Optus Did everything from checking status to resetting modem and nbn box. Nothing has worked and the support centre hung up on me after 1 1/2hrs on hold.

@Optus Stupid ad

@The_Elcat Thet being said, @Optus does have confession issues around admitting to poor coverage.

BROOOOO WTF IS GOING ON WITH OPTUS BRO IM LITERALLY FINE THE WHOLE GAME BUT AS ZONE GETS HERE IM STUCK IN IT. THE OTHER GUY TRIES TO LAUNCHPAD AND I CANT EVEN EAT FLOPPERS OR BUILD TO GET TO IT

@MuzFN @Optus i feel bad

@KainTietzel @Optus @NBN_Australia We are currently having the same issue. I'm a uni lecturer with five hours of teaching streaming tomorrow and currently am on Optus help for over an hour with no joy. Last week I relied on my mobile data to get through which is unsustainable.@Optus

.@optus FIX YOUR ******* SHIT HOLY **** IM ROTATING AND THEN JUST GET RANDOM 1100 PING SPIKES AND THEN I DIE AND IT GOES BACK TO NORMAL YOU SMELLY *****

@Optus almost 2 years with you guys, and nothing but pain....every month there’s an outage, 3 weeks ago we spent the whole weekend with no internet, as of today 02/04/20 internet is once again down due to an outage!!!!! Can’t wait till my contract ends...gave you too many chances

@Optus No response from anyone. My email still not working &still can’t get through to cancel my service. If your tech areas had been more alert &organised you would have been prepared for this situation. It’s not as if all tech comp’s weren’t given any warning that this was coming.

@HilloFN optus nbn fine for me 90 down 30 up

@Pendulum247 @catedempsey And here I thought it was because our rural cousins most probably had poor infrastructure support. I've been caught out many times where there is no #optus, only #telstra, and so close to the state capital.

@Optus I’ve been through all the help posts and looked at outages

Pardon me, @Optus. Activated a Starter SIM over *24hrs* ago, and I'm still without service. 1hr, 20mins in to a call with your support team and I'm still on hold (transfer to the right team) with noone taking my details. This is becoming a joke. Just need the service activated!

@Optus Hi, our internet has been down for two days, I’ve been on hold for 1.5 hours each night then just cuts off. Please help

my optus is soooo ******* slow I’m about to lose my ******* mind like my boot is going in the computer any moment now

@Optus Hi Optus, my home internet didn’t work since 1 pm this afternoon. I called and your call centre closed. I can only use my app, but nobody replied. I do understand this hard period, but my family need internet for work and study from home. Please help

OPTUS. YOU ARE DISGRACEFUL AND SERVICE DREADFUL

Just spent 30 minutes on hold with @Optus support music, only to be unceremoniously hung up on. Guess it’s time to move my mobile contract as well 🤦

@MarkMcGowanMP Your also full of shit. A girlfriend of mines brother works for the army and he has been deployed in Australia and is on Standby in Perth. Joondalup hospital Carpark is full of tents to serve for the so called VIRUS and the army and the navy are at Optus Stadium. #MartialLaw

@Optus outage in Mardi central coast , no internet for 3 hours all lights on . Can’t get in contact with Optus app 24 hour wait , 3rd time in 2 months this has happen.

@Optus we have no mobile internet and because of that have no ability to use your mobile app. Oh and the wait time to speak to someone is measured in hours. Not a great customer service experience at the moment. How about giving me some options.

@Optus please fix the outage in my area you simps. bit of rain falls down and bam, noone has internet

@standpunkt_b @KatrinaWruck @AcademicChatter Most of the big telcos are giving free extra data for this month on their pre and post paid plans. I’m with optus and they gave an extra 20gb for free. That might help if you need to hotspot.

@Optus @NinjaLouLou Hello I am having the same problem and no one will get back to me. Shouldn’t take 4 days for a simple reply