Optus

Optus Outage Report

Why is my Optus service not working?

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours

The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Optus Outage Chart 06/06/2025 05:35

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Optus compensate me for the outage?

Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (43%)

    Internet (43%)

  2. Phone (32%)

    Phone (32%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (8%)

    E-mail (8%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Optus outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Sydney, Perth, Canberra, Lismore, Mackay, Narangba, Ballarat, Kurrara, Horsham, Hobart and Vasse.

Loading map, please wait...
City Problem Type Report Time
AustraliaAdelaide Internet
AustraliaAdelaide Internet
AustraliaAdelaide Internet
AustraliaAdelaide E-mail
AustraliaMelbourne Phone
AustraliaBrisbane Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • OooAMMEooO Amme (@OooAMMEooO) reported

    OPTUS you are doing my head in! Fix your damn network already! #Optus

  • Knight_Ryders Simon (@Knight_Ryders) reported

    @andydiaztanner @stuntguy3000 @Optus Wife has same problem at Happy Valley yet outage page says nothing

  • hconfiance2017 hconfiance (@hconfiance2017) reported

    @Optus @fiiingers I'm also having the same problem in Hallett Cove in SA. No mobile or DSL internet as well. I have tried all the troubleshooting , but the DSL light keeps flashing and no internet.

  • Knight_Ryders Simon (@Knight_Ryders) reported

    @Optus @stuntguy3000 Why when I check for an DSL outage that it says there is none? Very confusing

  • fluggachugga flump (@fluggachugga) reported

    Hi @Optus my NBN and mobile phone has been out ALL day since 1pm. Can’t get through on webchat and cannot call. 5165. Others in area out also (Optus customers) pls fix NBN. It’s not even listed as an issue with NBN just 4G. I work from home it needs to be fixed!!! 5165 & 5163

  • Epicbaggy epicbaggy (@Epicbaggy) reported

    @StanSportAU So I have to buy the base app and then the sports on top of that? Didn’t Optus try that rort then have to backtrack? Really poor for consumers this

  • Kathblue Kath (@Kathblue) reported

    Grrrrr. No Optus service at home which means no phone or internet. Just had to drive 15 minutes to get 3G service.

  • TheRealFrizmic Jack (@TheRealFrizmic) reported

    @Louise_Taffa @Bendrena70 @Gatty54 Optus too they'd never miss out

  • OooAMMEooO Amme (@OooAMMEooO) reported

    So is it just a coincidence that the OPTUS Network has been down most of the day in Adelaide Metro? Or are you trying to censor us? #auspol #OPTUS GIVE ME BACK MY MONEY FOR YOUR FAILED SERVICES!

  • Tim53703797 Tim (@Tim53703797) reported

    @Optus my internet in clarinda 3169 is really bad and nothing can load and it's pissing off everyone in my house actually annoying please fix it

  • peterk00710 peterk (@peterk00710) reported

    @Louise_Taffa Doesn’t Optus have UCL anymore??? Wtf

  • D_lunn Dylan Piscioneri (@D_lunn) reported

    People can talk garbage about Fox Sports all they want and what value they bring now but at least you knew every game was in one place. Optus/Kayo was annoying but manageable. Now, it's a disaster.

  • Knight_Ryders Simon (@Knight_Ryders) reported

    @stuntguy3000 @andydiaztanner @Optus I should have been more specific, nothing came up for nbn internet outage

  • ecoscore 🤔Justin wants to know (@ecoscore) reported

    A question for @Optus @OptusSupport @OptusHelp If we overrun our monthly 4G allowance because our NBN is down, do you waive the additional chatges? (All our services are with you)

  • libbywarner71 Libby Warner (@libbywarner71) reported

    @Optus useless. When you call support, on hold for almost an hour. No service in any way

  • Oz_Abi Abi (@Oz_Abi) reported

    @Optus I’m unsure why my address would help with a lack of mobile phone reception?

  • Tim53703797 Tim (@Tim53703797) reported

    @Optus I live in clarinda 3169 the internet been bad all day and is very bad right now please fix

  • fluggachugga flump (@fluggachugga) reported

    @optus have done all trouble shooting etc- but not issue for us as other ppl in area out plus family in nearby area. Please log issue and fix as isn’t good enough when I have to work from home every day. My phone and work phone also Optus so cannot make phone calls! Nightmare!

  • pissingno Heaven (@pissingno) reported

    optus loves to take your money and then bounce you around the entierty of the philipines on the phone if you need support

  • OzGroundHop Aussie Groundhopper (@OzGroundHop) reported

    @macec88 Yeah pretty much, I’m the same with Optus too, it’s free. Netflix, Stan, Disney, Amazon. I don’t have all of them but sharing with family is important to save on that **** haha

  • saroadie Roy (@saroadie) reported from Adelaide, State of South Australia

    @Optus no reported outages in my area but going into the 10th hour with no internet or mobile service ? Do you have an update

  • Xico938 *** (@Xico938) reported

    @RaffcatPlays I'm with Optus atm, their tower near my store has been down on and off since march and they won't compensate at all. Now I think 150 towers are down all around SA??? I think its time for a change

  • LouieTheFlea Leilou (@LouieTheFlea) reported

    @Optus What is going on with the internet? Only getting dribs of service since lunchtime today.

  • macec88 Mace Caruana (@macec88) reported

    @OzGroundHop If your like me and can get your mobile service with Optus you get Optus Sport for free. That would mean you can use that elsewhere to see fit. It’s the other services (outside of sport) we all have that starts to add up like Netflix & Disney, etc

  • littlefeetphoto Jo (@littlefeetphoto) reported

    @an_leavy Are you somewhere the Optus 5G internet devices work? Could you ask for a refund on your not fit for purpose service and try that? We found ours remarkably good.

  • ICECOLDKOP ✌🏼 (@ICECOLDKOP) reported

    Optus losing the euro football like champions and europa league sucks so much I’m still furious how do you stuff up that bad

  • StuAlexander24 Stuart (@StuAlexander24) reported

    @OptusSport I couldn’t tell at the time because the Optus Sport picture quality is so poor by streaming standards of 2021

  • caliu1 Solzhenitsyn (@caliu1) reported

    @StanSportAU Hi Stan Sport, your Wimbledon stream is terrible, pictures are very patchy, please fix it ASAP! Btw my internet connection is superb as I’m streaming Optus Sports and KAYO with no issues.

  • furrybananas Furrybananas -The Pretty Great Pastafarian Prophet (@furrybananas) reported

    @iiNet I wish all the months were half price, the @VodafoneAU coverage is awful, @Optus was only slightly better

  • AtleticoFulham Martin Garcia (@AtleticoFulham) reported

    @StanSportAU This is terrible news for footy fans. Not only another subscription to pay for, and to manage no less, but I doubt it will be anywhere near as good as Optus Sport who do at least offer a very good product. Think I'll just get myself a VPN, it'll work out more cost effective.