Optus Outage Report
Why is my Optus service not working?
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If you are having issues, please submit a report below.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (63%)
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Phone (15%)
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Wi-fi (9%)
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E-mail (8%)
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Total Blackout (5%)
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TV (%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Melbourne, Adelaide, Central Coast, Brisbane, Perth, Bundaberg, Cummins, Armidale, Upper Caboollure, Paterson, Sunshine Coast, Hobart, Gold Coast and Mandurah.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Wi-fi | |
| Adelaide |
Internet | |
| Central Coast |
Phone | |
| Sydney |
Phone | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Sally Glanville
(@Sally20783) reported
@Optus @nebev Still down……..
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BOOOOTAY
(@shiv_vee) reported
@TheKennyDevine @Optus is crap anyhow
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🌳Kingston
(@Kingstons101) reported
@MrSquiggleAu @NBN_Australia I'm with Vodafone. I've been with both Telstra and Optus over the years and Vodafone is great now they have good coverage. Telstra is only useful if you live out bush. Optus was ripping me off with secret charges and they wouldn't fix it when I realised.
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Aurelia St Clair
(@AureliaStClair) reported
@Optus having the worst time with international data plan 🥲 pls help x
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D
(@deeyaygz) reported
@Optus I am using an Apple TV 4K 2021 version, it is on your list. My connection is 89mbps download and 38mbps upload, every other streaming app is streaming 4K with no issues. Just Optus that is poor
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Adam Meyer
(@Adam_Meyer1) reported
from
Brisbane, State of Queensland
@Optus Hi there. Still doesn't work correctly
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Cubes
(@cubes67) reported
@OptusSocial I cannot log into your new paid service via SubHub for existing Optus customers Premier League, it comes up with an error. I have utilised your "Help" service on my Optus log in and they cannot resolve, they close the case and send me to Socials to get it fixed? WTF!
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Dr Esther Chin
(@estherchinmedia) reported
@Optus You have again sent me a bill. I have submitted a complaint on Mon and been told I would receive a response in 2 business days. It has been 4 business days and I have not received a response.
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🌳Kingston
(@Kingstons101) reported
@kateju9 @MrSquiggleAu I've been with Telstra and Optus and am now with Vodafone. Will be putting her on the same deal as me. $50 less than what she paying now and phone data doesn't run out, just slows down but I can still watch Netflix etc and play on my phone when it slows down. No contract.
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Simmy
(@simmybeats) reported
@Optus @deeyaygz Give us minimum 1080p stream or hand the service back to @kayosports. It’s 2022. Do better.
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Terry Townsend
(@atpterry) reported
@TheKennyDevine @Optus as a customer I need to ask……is Kelly on crack?
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Jake
(@jake_80) reported
@Socrate90000750 @friendlyjordies “The telco (Optus) was last week awarded a government contract from rival Telstra to run the inbound calls for Service NSW.” … seems legit🤪
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Sports Dave
(@SportsnDealies) reported
Nothing in the world is more inevitable than death, taxes and Optus Sport’s terrible service making you miss goals #OptusSport
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Optus
(@Optus) reported
@Melbourne_MUFC2 We're sorry to hear you feel this way, Jon. Where 1080p support is not available, Optus Sport streams are available in up to 720p HD (depending on your device, and the quality of your connection). (1/2)
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🌳Kingston
(@Kingstons101) reported
@TheKennyDevine And now Optus have a contract with the NSW government. It never ends.
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SomePrickIKnow #Titanism
(@SomePrickIKnow) reported
@OptusSport Get rid of the adverts on Optus Sport….it’s a subscription service. If viewers wanted to watch ads they’d watch a free to air channel.
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Cubes
(@cubes67) reported
@OptusSocial I cannot log into your new paid service via SubHub for existing Optus customers Premier League, it comes up with an error. I have utilised your "Help" service on my Optus log in and they cannot resolve, they close the case and send me to Socials to get it fixed? WTF!
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Optus
(@Optus) reported
@sweettea19990 Hi Zee - apologies for any inconvenience this may have caused. Can you please confirm if your Optus Sport login is working fine (using the same details) on your mobile and if the issue is just with the TV? Aman 1/3
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Zee
(@sweettea19990) reported
@OptusSport HIIIIIIII - my optus sport aint working even though my membership is active, please help
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Chris Quelch
(@ChrisQuelch23) reported
@__bethlouise Optus is hard to gauge crowds. As there are so many options to hang apart from your seat. I was surprised when they said 53k
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Marc
(@QuantumFish777) reported
Wow @OptusSport subscription now costing Optus customers, adding ads in to games, and highlights. What a disgusting model and service you are providing.
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Ali Cavill Fit Fantastic
(@FitFantastic1) reported
@Optus The outage is still going. Please advise how you will financially compensate my parents?
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D
(@deeyaygz) reported
@simmybeats @Optus @kayosports Agreed, majority of people in Australia are watching replays or mini matches due to the time difference. These are riddled with ads and terrible quality, Stan Sport could get everything right in 1 year, Optus are still a dogs breakfast after 6 years
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Matthew Wilson
(@Matthewjw1978) reported
@SqdLdKashifSyed @Telstra Look I’m with Optus moving over to Telstra Optus customer service ease of use shits all over Telstra but Telstra has the better mobile service Optus is hopeless drops out all over the place in Sydney for Christ sake
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Cam
(@cammersw) reported
@OptusSport Even Optus customers now pay for Optus Sport, so why are there still ads? No other paid subscription service has unskippable ads. Disgraceful.
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Steve Read
(@SteveRe92554759) reported
@strangerous10 She’s corrupt and must go now. I’m moving my OPTUS accounts l can’t support a company that has employed a corrupt LNP hack.
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Optus
(@Optus) reported
@sweettea19990 If Optus Sport is part of your Optus billing plan, then you can manage your login as per the instructions below: •Login to Optus SubHub using your My Account details. •After this, you can add Optus Sport to SubHub using your email. Aman 2/3
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Simmy
(@simmybeats) reported
@Optus @ARobert95256658 Just untrue. I don’t know anybody that’s been able to playback in 1080p. I’m also using the native app on a Samsung TV with a hardwired Internet connection. It’s garbage. I can pirate it and have a better experience.
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Bk
(@BkWhatOCE) reported
@Qu1ckdraw_ ****, Optus Sport was worth it if I can watch this in full.
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Jon
(@Melbourne_MUFC2) reported
@Optus You’ve had the service for years. Why can you not offer HD universally? Why can’t you offer 4K?