Optus Outage

@basedIITian 😭 and if they did it will be at Optus so they never come back again

@optus for the fail... Messed up my mobile account with multiple sims and cannot help... Four hours of pass the parcel. #NotGoodEnough #optus

What a terrible company is @Optus

Me: I have an issue with my bill @Optus : don’t worry, we have charged you more than your bill. But rest assured we will correct it in our next month bill Me (*next month*): still you have charged me wrong @Optus: don’t worry next bill we will correct it

@Optus Please have your 3rd service @gomoau accept ID Verifications for those who don't drive and travel to other countries. You accept Keypass, Proof of Age Card, Medicare Card and Credit/Debit Card I was wondering why the Gomo doesn't have the same ID Verification system?

@Optus We have already done that twice. No explanation and no indication when the outage will be repaired. Thx for reply though.

@Steeberino I'm going to say something unpopular, but I've been with Optus since dial up, through ADSL 1 and 2, and now on FTTC and have never, ever, had anything but an incredibly stable connection. Also I'm getting 93 down and 38 up with my son playing CS next to me and like 25 tabs open.

Having spotty service for the next few days is going to be joyous... Thanks Optus 🙃 at least I still have my WiFi

Now can y’all fix the reception in The Ponds/Rouse Hill 🙄 @Optus

@Optus ... is there a problem with nbn in 3854 area ?

@tweets_by_dan It's never happened before tbf. Used to have optus sport on old phone plan new phone and plan costs a bomb and no sport included 🤬

@kbrspace I have had a shocking customer experience with Optus for which I have been chucked around between sales teams and billing teams. After filing a complaint because you guys setup my account incorrectly as a business account when I joined years ago, I am back to sq one.

@ZappoFN optus nbn is awful

@Optus yooo wtf is up with your reception lately damn

@Optus yo wtf is wrong with your reception lately? The only time my phone has reception is when I’m at home.

@Optus hi i got a new modem last week, it’s set up correctly & it was going fine but now i’m experiencing the same issues i was prior to receiving the new modem.

@Optus tomorrow will be 1 month since our NBN dropped out in a storm. Still no answers or techs coming to our house. Optus have no solution or have helped us yet still want to charge us for the month. Complaint has been raised with ombudsman. What a joke #Optus

@Optus again!!! third time this week without 5g!!!! what is happening with this service!!! Not even NBN is that bad nowadays

Hey @Optus - what’s the logic of scheduling 4G tower maintenance, resulting in a day long crash in service, at the same time power lines in the area are being replaced, so there’s no NBN redundancy? During a WFH pandemic...

@Optus Update: soon after I sent that email a lovely lady called Rebecca from Customer Resolutions called me. And although the has no new info, I now have an actual human dealing with this rather than faceless Chat operators. 🤞

@Optus Update: soon after this a nice lady called Rebecca from Customer Resolutions has called me and although has no new information - I know have a single point of contact and an actual human involved in this mess. 🤞

@Optus It has been the same reception since I started working here in September.. it’s always been horrendous. I legitimately go to sos for 3/4 of the day or no G service

@Optus fix your network in Alexandria NSW. It’s honestly appalling I can’t make phone calls or I receive notifications 30-40mins after they have been delivered

@Optus We were also told we would be getting 4G backup for this modem/service if we were unable to connect, what’s the status with that?

after almost 3 weeks my nbn connection box finally replacet , thank you Optus for excelenet customer service #optus #nbn #Broadband

Has anyone else had the problem where your reception just disappears?? I had to turn my phone off and on again to make it work and now I have 3 bars like normal @Optus

@Optus Yes I am. It says "In order for us to communicate any service related messages an alternate Mobile Contact Number is required". I don't have an alternate local number, that's why I'm trying to set up this one.

Hello @Optus how ******* long do you keep people on hold before they lose their **** and leave your piece of **** service?? You're a ******* telco - how hard is it to have a call back service....???? ******* I HATE YOU

Is it actually possible to hate a company more than I currently hate @Optus ? It's like a ******* never ending cycle... On hold now for 30 minutes to change an NBN plan - they ****** up......

Hey @Optus, what’s the deal with the voicemail quality? The last 3-4 messages I’ve tried to listen to are unintelligible garbage!