Optus Outage Report

@Optus I got a sms from Optus saying my area will have internet outage tomorrow from 8am to 4pm. Since I don’t have Optus mobile hotspot and need to work tomorrow, what are my options?

Internet is down in my area since am yesterday. I phoned Optus to find out what is going on. Here we go he avoids my question and start asking me questions in the hope of selling me more product. I say answer my question several times until he gives up on trying to sell me stuff.

@Optus I cannot login your app too, even log out existing account and can’t re-login. If anyone already login the app do not log out and you will never login back until Optus fix this bug.

@timdy Bad luck for Optus employees

@Optus Wow what a service.....optus is operating in Australia. We have no internet on Monday morning which is a busy time. When we call their customer service it says customer service center is closed and i am calling them at 08:30 am. Amazing......kudos to optus

Your customer service is beyond a joke @Optus

@Aussie_BB it's what happened.. my partner spoke to someone on the phone and apparently someone from optus was able to cancel my service with you. i was so confused by it all.

@NBN_Australia @Optus Our SP has been equally hopeless at every step. This outage happened on Thursday morning, and still nobody has a clue how to get it fixed. Telcos are lightning quick to get paid, but when it comes to fixing a tech problem: dumb as dogsh!t. @Telstra incl. Get it together, you lot.

@BestFamilyCars_ @Optus Hi Scott, sorry to hear this. For updates on this matter please continue to liaise with your service provider. If there are issues found on our network, your provider will be working with our nbn support team for investigation and updates. Thanks, Sarah

@captcorbo @Optus I have the same problem

It has now been TEN DAYS and I am still not receiving text messages on the Optus network and they STILL haven't taken any steps to resolve it.

It has been 9 days and I am STILL not receiving text messages and Optus STILL hasn't done anything to fix the issue.

@decryption I've held onto my Optus service for a long time. back in 2014 they had a thing where you could pay a $5 fee for a data share SIM with no ongoing costs. Have three additional SIMs on my service that are grandfathered in, but it's getting to the point where I'll probably change.

@rdpt01 @matt_goodheart @BarstoolUA Nc state beat us 3-2 in a pitching duel to go to Omaha last year. Optus made a bad throw to second and they hit a home run the next pitch or they lose 2-1. Lots of ways to win baseball games

@Bender240d COVID hangover, restrictions at Optus Stadium, poor early season form from some of the usally larger drawing clubs, fixturing changes that have put smaller drawing clubs in first and former blockbuster fixtures that normally take place early being moved or not fixtured.

@Optus talk about the run around to cancel a fraudulent order on my mobile account. Three numbers given so far. Somehow Optus allowed an order on my account from a different state with my vic drivers licence. #FAIL

@Internode i had to change my mobile provider to Vodaphone from Optus...first time i go away i end up in a 'no network connection' spot...i knew Vodaphone was crap...and when i ring Internode i talk to someone in Sth Africa ...not Adelaide like when and why i signed up.

@Optus Optus customer rep have no clue what is going on. Such a garbage company optus has been

@Optus you really need to fix your system. Trying to pay my account but have no way to do it. My credit card is frozen so can't use that. They tell me to go to a store. That's fine but the nearest is 110km away. Ask for bpay details and they won't provide that.

Just tried to switch over my Optus internet to new house. After about 10 minutes the staff member’s computer at the other end still wouldn’t load so I hung up without success.Not a good look for a company I’m buying internet service from. #optus #NBN

@RalphyHeraldSun Ryan lined him up from full back, came in at full speed downhill off 70 meters and essentially bottled Jake Bowey. Chandler gently eased his opponents face into the soft Optus oval grass and was apologising in his ear on the way down. This is a travesty.

Hey @NBN_Australia, great job sending out a technician who can't actually fix the busted main data cable on the street. How many times does this fault need to be reported before someone gets this right? So far @Telstra's passed it to @Optus, who's passed it to NBN. C'mon! FFS.

@Nic49211405 Hey Nic, probably the most cost-effective option would be to move your service to Optus PrePaid and do a recharge for an extended period. If you'd like to discuss this with me just drop me a DM. Meg

Has anyone else had to reset all their devices this morning with their wifi ? Had to do all ours, we are on @Optus didn’t know if their was a problem

@domnixon1984 Internode changed from Optus to Vodaphone with their mobile service....so no network coverage where i went on the weekend.

@Optus @NBN_Australia Yeah I've done all that. This is not a new issue. I'm going to go back to the Ombudsman and try and light a fire under the NBN. It's an infrastructure issue.

@Optus I'm moving overseas (Ireland) for 3 years. I want to keep my mobile number. While I'm away I need to receive text messages to authenticate bank/mygov/etc. What's the best way to do this? Instore/cust service call and chat on app all gave me different/conflicting advice.

@Optus I always block the numbers but text are always from new numbers. What's the solution, move to Telstra? @kbrspace

I moved my number to @Optus from @VodafoneAU ! And now i cant watch anything even youtube!! because of connection! :) shame on you @VodafoneAU your bad branch workers pushed me to this way!!!

@kimetcetc @Aussie_BB nope, they let someone from optus just cancel and take over my nbn for the people next door. it's so ridiculous.