Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (52%)
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Phone (24%)
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Total Blackout (11%)
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Wi-fi (10%)
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E-mail (2%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Brisbane, Adelaide, Perth and Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Brisbane |
Total Blackout | |
| Adelaide |
Internet | |
| Brisbane |
Total Blackout | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Livvy~ 🌿
(@sungiesbabyy) reported
the way i gotta use my mobile data in my own house -.- optus fix your ****
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Johnny Chuggins 9000
(@chuggins9000) reported
@elee_bella In the meantime, for about $300 all up I'm using an Optus Netgear AC800 4G modem-router with an aerial and the required TS-9 connector (from Jaycar) because I'm a little itinerant atm and stay at places with **** coverage. Works great but is still more exxy than NBN.
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yudhvir yadav
(@UVwrites) reported
@Optus You guys don’t deserve to be a premium telecom service provider. Even @dodo and @amaysimAU are heaps better than you guys. Highly Disappointed to choose Optus.
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Justine Palmer
(@justinepalmer80) reported
@Optus @koins76 Do you have a timeframe for when these problems will be fixed?
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fett2trappy
(@tobfet) reported
@StanSportAU your streams r ****** **** buffering like some wiziwig stream.. just give the ucl back to optus kmt
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Ella Lee
(@elee_bella) reported
I have terrible mobile phone coverage in my new apartment, only 3G that frequently drops out. I called Optus who won’t be doing any upgrades in my area for 6 months. I asked about having ADSL, or NBN connected and apparently there are no slots available at my address. WTAF?👀🤨😒
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🇦🇺⚽️Sam⚽️🇦🇺
(@MelbourneBlokee) reported
@StanSportAU Hope Stan Sport goes into administration and Optus Sport get it back. Absolutely horrible.
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Billy Fetouni
(@BillyFetouni) reported
@StanSportAU @Craig_Foster @maxrushden Another bullshit streaming service we need to pay for to watch football Optus -Epl Paramount -Aleague Kayo -AFL Netflix -Movies Now this crap ffs
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Chay
(@chaydotcom0) reported
@Telstra I wish @Optus social media team were as cool as Telstra. I tried Telstra mobile and wasn't too impressed with the network, I found Optus better, but man their customer service sucks.
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bella
(@cfc_bella) reported
@KanteBeStopped7 @StanSportAU **** Stan I’ve had it give me back optus
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Alison Graham ~commissions open!~
(@artbyaligraham) reported
lmao shoutout to optus for being so garbage that when one of their supervisors tried to call me to figure out my many issues, he had to hang up bc the phone connection was so bad. supervisor: I'm sorry you keep dropping out! me: AND THATS THE OTHER THING.
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CFC Bayley⭐️⭐️🇦🇺
(@bayley_jackson) reported
@MelbourneBlokee @KanteBeStopped7 Yep… absolutely **** coverage… I miss Optus already
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Optus
(@Optus) reported
@MadamEarth @allimac77 Hi there, we're sorry to hear about the scam messages. We can certainly investigate scam messages Optus customer's are receiving, we'd just need the user to contact us and verify account details securely via DM. (1/2)
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Isaac 🇦🇺
(@utdisaac__) reported
@StanSportAU Why did you take the champions league from Optus. 24 bucks a month?!? Who ******** do you think I am?
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Grayskull Warrior
(@GSkullWarrior) reported
@Optus I gave you a screen shot with the order number in it. Why don’t you just look up the order number and remove my phone number from the contact. AGAIN, I WOULD NEVER ORDER A PHONE THROUGH YOU. Been there. Done that YEARS AGO. It was the worst experience with a telco EVER.
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Andrew Thoseby
(@1stExecutive) reported
@Optus postcode 3193 shows “reduced service” .. there’s none! When the entire city is working and schooling from home, this is not good enough and beyond the pail when there is no notice, you have phone numbers and automated text systems for goodness sake #fixit
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Alison Graham ~commissions open!~
(@artbyaligraham) reported
had a little cry bc my horrible connectivity and inexplicable data usage still hasn't been fixed and I feel very stressed and overwhelmed Optus wants me to pay $140 this month for service that has my supervisor asking why my Zoom keeps dropping out
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bec birthisel
(@becstar_140) reported
@optus I can’t register for my account someone please help me
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Qasim Mujtaba Naqvi
(@TastyKhursheed) reported
Nice to know the Optus Sport app has had no improvements made to it in months. Another slugfest of a season losing my mind at how terribly slow and sluggish the app is lies ahead. At least now that they’ve lost UCL rights I don’t have to deal with them twice a week. Can’t wait 🤡
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fahim
(@cfcfaf) reported
Anyone else having issues with Stan sport in Australia this shits absolutely useless I miss UEFA on Optus Sport already :/
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Gumleaf - 'Nutty Activist' : Mark Latham 27/7/21
(@GumLeafWhistler) reported
@Optus Sorry, if the onus was entirely on the customer to remember the due date 12 months after paying the last subscription why would you need to send a reminder to them 2 days out? Is it because they didn't remember they needed to check given it was a year ago? C'mon Optus.
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Keith
(@Keith28761064) reported
@GuidoTresoldi You think that’s bad? Because Fulham got relegated I no longer get free Optus access and now pay for a Fulham TV international subscription for £170 per season with no content other than disappointing matches covered live. The billionaire owner seems uninterested in my plight.🤪
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Andrew Thoseby
(@1stExecutive) reported
@Optus internet is down in Black Rock, their website says no NBN issues in area BUT issues with a mobile tower that could affect calls and internet! I didn’t think NBN would be affected by a mobile tower & my phone is working, NBN isn’t. So, off to a cafe to work….. oh, wait….
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Dean Harris
(@Deanacus) reported
@Optus just checking whether or not there are any issues with NBN in Fortitude Valley in Brisbane? I seem to have no connection at the moment 😕
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bec birthisel
(@becstar_140) reported
@Optus can someone please help I can’t register for my account
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The Ryan Manzfield Show
(@mrryanmanzfield) reported
Hey Optus! This "area upgrade" better be finished by tomorrow as promised. 2-3 weeks with pretty much dial up speeds, when it's not actually down, on my phone and wireless is absolute crap. I pay way too much for the ****. Unacceptable.
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🇦🇺
(@therealhki) reported
@KanteBeStopped7 We’re starting to become like England where you need a different streaming service for each competition. Already have kayo (only because of Telstra deal) and Optus sport, don’t really want to pay for more just to get up at 4am to use it.
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Prof Ross Gordon
(@DrRossGordon) reported
@Optus our local 5G tower & network is being worked on until 23/8. Service has been intermittent or completely unavailable for more than a week already. Makes it impossible to work from home under lockdown. Yet we are still charged for a service we don’t receive.
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Jacob A. Anderson
(@JacobAnderson29) reported
@Optus Wifi seems to be all over the place at the moment - Videos don't load properly - Webpages fail to load or load really slowly I have tired both Restarting and restarting both the NBN connection box and router :)
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Horny Sci-fi Memes for Anarcho-Monarchist Fiends
(@HSM4AMF) reported
Yeah nah so @Optus can you explain why I suddenly need to find an exact spot in my house for internet? Kinda **** for streaming services