Optus Outage Report
Why is my Optus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 12: Problems at Optus
Optus is having issues since 12:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (38%)
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Phone (29%)
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E-mail (15%)
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Wi-fi (11%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Brisbane, Sydney, Gold Coast, Adelaide, Melbourne, Nowra, Perth, Ewan, Canberra, Hobart, Sunshine Coast, Thirlmere, Traralgon, Tamborine Mountain and Wangaratta.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Sydney |
Phone | |
| Gold Coast |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Internet | |
| Brisbane |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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gregorywhoee
(@gregorywhoee) reported
@Innov_Aus @justinrhendry @MarkDreyfusKCMP great but it took the optus crud to get it all started! shouldve happened 15yrs ago. why aus so slow on these kinds of thangs
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Renée Dahlia / Renée Geelen
(@dekabat) reported
@AvesBooks I guess no one is getting a trophy this year? Sigh. Maybe @Optus should fix this AND sponsor some new shirts for our club while they are at it.
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gregorywhoee
(@gregorywhoee) reported
@Innov_Aus @justinrhendry @MarkDreyfusKCMP great but it took the optus debacle to get it all started! shouldve happened 15yrs ago. why aus so slow on these kinds of thangs
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🔭🛰🪐🤓🏳️⚧️ lady galadriels 🏏 @ mtcg😷⬆️
(@miss_reys_mind) reported
Thats crap, @optus, my $30 prepay has unlimited calls but if i get a one off add on for data i lose the unlimited calls and it runs out rather fast
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Renée Dahlia / Renée Geelen
(@dekabat) reported
@Optus So after an hour on the chat, @optus has decided that they don't understand the issue and therefore it's resolved. But I still can't send emails to the cricket club, so it's not solved.
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Skye jordan
(@SkyeJor31192308) reported
is due and my service will be restricted so I let you guys know everything that has happen and I am told that you guys will investigate and now on my optus app the messaging is unavailable I went to you guys with a simple matter that I’m the past hasn’t taken more then 20 mins to
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Minh (Any)
(@MINHcredible) reported
@BizarroLongy I have the same beef with Optus customer services insistence of trying to shoo you off to the machine every step possible. Honestly chatgpt could've done a better job and been more polite about it too
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Jaz 🦊
(@HuntressPlays_) reported
@optus I’ve added my card to my account and for a third month in a row you’ve failed to process my phone bill but when I go to add my payment method as advised by you, I keep getting “we already have your payment details”. This ongoing issue better not affect my credit score 🫠
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My Info Tech Partner
(@myinfotechpart) reported
We all hear it when big companies get hacked. For example, Optus getting breached, and 10 million customers personal, including identity information exposed or Medibank exposing the customer records of 9.7 million current and former customers.
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Tom Hombergs
(@TomHombergs) reported
Why do companies make cancelling so hard? Just spent 1 hour on the phone trying to cancel in advance for a moving date. Optus: can't cancel in advance, call us a week before moving. FitnessFirst: we'll take your cancellation fee (!) now, but call us again a week before you move.
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Col B
(@ColinBo48001482) reported
@PaulFletcherMP So, you trash the joint.. kill thousands of vulnerable Australians via your illegal robodebt scheme.. and are now complaining that the govt elected to fix your corrupt mess hasn’t done it fast enough. You could double your irony if you started complaining about Optus aswell.
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Renée Dahlia / Renée Geelen
(@dekabat) reported
@Optus Ok, but what about you randomly not sending emails for me? If I've sent an email to a client, or to a volunteer organisation, I would like it to actually get there. Bouncing it under the guise of me creating spam is bs, and there is no place where I can fix it.
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Eric Banana
(@Banana16Eric) reported
@BridgeMuir Great tweet, thanks Bridge. Australia is so far behind the world in good policy & a strategy & plans for the future. I am yet to see any Govt put this issue front & centre of anything or even mention it. Our security & privacy was robbed by the LNP for exploitation. Optus etc
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BizarroLongy
(@BizarroLongy) reported
@Optus Thankyou Mitch, that actually solved my issue! I used private browsing on Firefox instead of Chrome and I was able to load the PDFs. I appreciate your time
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Skye jordan
(@SkyeJor31192308) reported
@Optus I’ve been a optus customer for almost 4 years there’s been ups and downs but this is beyond ridiculous I messaged you guys about a payment plan and that went well it was all set up and ready to go then I get a email from you guys saying my services will be restricted (1)
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Adam
(@AdamBeegie) reported
@maneworld1 Optus is good for calls- $5/day cap. Data is **** (5gb), but free wifi in most areas you're off to.
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Greta
(@AlexGeza10) reported
@Optus You guys are way too woke. Here's an idea stay in your lane and provide better coverage your service constantly drops out. 5g is dial-up speed. Got to go to @Telstra
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BizarroLongy
(@BizarroLongy) reported
@_FredMackay yeah thats totally fair, their mobile service is pretty damn good in my experience! What do you use now for ISP/recommend? I used to be with TPG but they were AWFUL and for the most part Optus service has been really good for me since the switch
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Cain McCleary
(@CainMcCleary) reported
@Optus Belimbla Park (2570) has had no mobile service since Saturday. Do you have an ETA on restoration or service?
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Bekka Martin
(@BekkaLouise) reported
@Optus your customer service team are the single Handedly hardest people to communicate with. It’s infuriating when you need a quick answer to be met with nothing relevant to what you asked.
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Tania M Banks. TMB.
(@Taniabanks24) reported
@BBCWorld Yes to sell our ID, and how safe is Facebook from hackers Australia is a a bad example look at Optus millions of customers were compromised.
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Loflyt 🦁 #ibledred
(@LoFlyt) reported
Ugh @Optus your customer service team (I hope it's an AI) is #strugglestreet.
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lizzie 🧚♀️
(@iceprincess_liz) reported
Honestly @Optus I’d like to know when am I getting our internet back on in our area? You make me switch to #NBN supposedly to get faster internet when all this given me is issues after issues. 😤😤 13 days w/o internet & I’m so behind my classes.
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Pez 🐦
(@Pezzamystic1) reported
@Optus Thanks but I know how to troubleshoot and reset devices/modem etc. Very simply 4G LTE is congested and oversubscribed. I'm paying for an unusable service.
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Robert Campbell
(@donkzilla) reported
@amagickeagle999 @ricwe123 I'm currently in the UK taking care of business to move back to QLD later this year where i shall establish a cyber security company to fix the mess, one business at a time, after your US security advisors trashed Australian national security with Optus, Medibank etc. *******.
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F1 Princess
(@F1princess) reported
@PrincessMattie1 @Optus From my memory @Optus have the worst internet in Australia. They also outsource their customer service
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Pez 🐦
(@Pezzamystic1) reported
Dear @Optus your 4G coverage in Windsor/St Kilda is appallingly slow. Why did I receive numerous texts last year, advising that network improvements were taking place to provide better coverage? DSL would be faster 😑
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Kazie
(@Kazie151) reported
@Fae_Blahaj @Optus That's so stupid. It costs like $10-15 to cash a cheque.
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Dr Tatiana X Hitchen
(@txhitchen) reported
Hey why is @Optus requiring existing customers to provide photo ID to change a phone plan? As if after the security debacle last year I would submit that info again when I’ve been a customer for over a decade?!
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Fred
(@_FredMackay) reported
@BizarroLongy I was with Optus for 20 years and have honestly had maybe 1 bad experience with them, which was quickly rectified, but only with mobile. I'd never go with them for home internet, not even if they paid me. Their technical support extends to mobile and not much further.