Optus Outage

@AlsPatch @LesStonehouse @Optus All NBN/digital/analogue broadcasting in AU needs to be a part of a Royal Commission to stop media monopolies of our broadcast commons for commercial, non commercial and emergency platforms. AU simply cannot sustain US models with current population & geography, infrastructures

@AlsPatch @LesStonehouse @Optus Many opt in to Telstra due to reach of service only to find they have way too much traffic on the platform and big biz and big media (read Murdoch) get priority of commons segments now most media is digital. Murdoch is chasing Optus Satellite tech contracts, should be stopped!

@LesStonehouse @Optus Few yrs ago Optus was supposed to send new sim card out for my portable modem. Took 6 wks because had wrong address (existing customer 3 yrs) & people got it were away for Christmas. Went into Telstra & got modem within a week. Service not always good but better than Optus.

Stark difference between @TPG_Telecom and @Optus. I can move between plans online within minutes with TPG self-service. With Optus, on the “chat” for 90+ mins, 4 different (real) people, and 5 user validations to change my plan, and it still did not work. I dread trying again.

@LesStonehouse @Optus Even telstra provides free router upgrades if you are a reasonably long standing customer I was with telstra 6 years never paid for a router Change ISPs If she's on fixed wireless skymesh are brilliant and cheap

@janine_mcmahon @LesStonehouse @Optus To all: Dont allow Optus to make you jump through THEIR hoops. If they dont fix on 1st approach, make a 'formal' complaint to the TIO. They have enough hoops for Optus to jump through to $$ deter their crap treatment of customers. NOTHING ELSE BUT $$ WILL EVER MAKE THEM CHANGE!

@Optus Internet been dropping out constantly since Monday in 3437 area. Happens at least once a month for days at a time, service is horrible and unusable for working conditions and anything else. ETA on a fix? Considering a new ISP. If you can even smell rain your service drops.

Oh *******. Just spent 45 plus minutes talking to chat bot at optus for a refund on a closed account. Refund is $5. My Time spent cost $50. No wonder people don't bother

@hotnutbar @LesStonehouse @Optus Out where I live Optus has much better coverage than Telstra with the mobile signal. I used to be with Optus but they absolutely stink with their customer service so my mobile is through amaysim (cheaper and better customer service).

@LesStonehouse @Optus You get on the phone. Tell them, they fix this or your mil will get another provider. No more buggerising around.

@LesStonehouse @Optus I'm in Melbourne with optus and no issues

@LesStonehouse @Optus The moment the Telecommunications Ombudsman is involved all problems disappear.

@LesStonehouse @Optus Major Optus problems the last 2 weeks in Melbourne with internet. Atrocious. I thought it was just me. Now I'm at mum's in Sydney and she's having problems. NOT HAPPY @Optus 🤬

@LesStonehouse Been a long time since I had internet with Optus. They sub-contract everything. Installers used a cable box that went wobbly in the afternoon sun. Optus refused to even try and fix it. I changed to another provider and never had problems since.

@LesStonehouse Shame on Optus. Any other providers that are bit more service- focussed?

@LesStonehouse @Optus Time for another provider. I like iiNet but it depends what’s available in the area. Optus support notoriously bad.

just wasted an hour online to @Optus #whatadisgrace. #poor. Service? yeah right...

@LesStonehouse @Optus Edit: I am 84 yrs don't need tec problems! Now never get them and cheap service but excellent!

@LesStonehouse @Optus my mobile with "Amazin" via Optus! terrible service cut out middle important phone calls! Landline NBN internet with Westnet years!after lot investigation found signal was being blocked between their repeater my house(regional) changed service to "Boost"(Telstra) excellent!

@Cazarellee @LesStonehouse @Optus Yes! Usually mentioning the Telecommunications Ombudsman will result in the service provider doing something quite quickly because it is very expensive for them to deal with the TIO.

@CharlizeTheroff @LesStonehouse @Optus Years ago, a phone was a phone. Simple. Now it's service providers, plans, and a potentially interupted service when your power goes out. Now you can't even ring the power company if you don't have a mobile.

@LesStonehouse @Optus We are with Optus but reconsidering. Pretty unhappy with trying to get customer service or support for anything.

@LesStonehouse @Optus 2 days of no coverage, problematic service normally no trying to make amends for an entire regional town having no Optus coverage from Friday to Sunday pm. I thought Optus was bad on the gold coast wait till you head to regional NSW

@LesStonehouse @Optus Daughter in Rocky been having huge problems with Optus....think she has had enough and changing to telstra soon.

@raymond_rehayem Oh no! That 's not great to hear Raymond. If you could please send through your full address ans service details to our 24/7 Support on the Optus App, we would be more than happy to run some checks on your service to advise further -Quade

@LesStonehouse @Optus Optus is crap.

@Optus any idea when the outage in 2192 will be fixed ? This seems to happen frequently. How are we meant to work in conditions like this ?

@LesStonehouse @Optus I gave up Optus years ago. Really bad customer service and systems. When I complained I received a message saying - thanks for your great feedback, we are pleased we are here to help.

@LesStonehouse @Optus Yep, I moved to another company because I'd had enough. Haven't had an issue since

@LesStonehouse @Optus Try @BelongAU for both broadband and phone. For $65 per month we get unlimited broadband and $25 per month we get unlimited phone calls and 10gigmobile broadband. We have used them for 4 years with no problems.