Optus Outage Report
Why is my Optus service not working?
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (45%)
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Phone (32%)
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Wi-fi (12%)
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E-mail (5%)
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Total Blackout (5%)
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TV (%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Melbourne, Bridgetown, Hawker, Adelaide, Brisbane, Perth, Albany, Bentley, Warrnambool, Gold Coast, Hobart, Wollongong, Bendigo and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
||
| Bridgetown |
Phone | |
| Hawker |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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tomascl
(@tomascl) reported
5g is not working again in Richmond, VIC @Optus
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.
(@3PS) reported
when i call international phone number it says Optus advises the number u have dialled is disconnected, @Optus help me
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Andrew Urry
(@BNEShrimper) reported
@LeeWitney24 @AnnaHarrington For the lot...A-League, W-League and internationals. I’d be confident that someone like Optus would pick it up but walk away from Fox with at least a PPV streaming service as back up and bargaining card.
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Rod Szigeter
(@rodszigeter) reported
@Optus what is going on in Elwood?? Internet down since 8.20am and Yes Optus response is I should have a response in 24 hours. Appalling customer service
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Lee Burns
(@leeburns82) reported
@_bron_ @Optus @Telstra For a cheaper price we’re getting double the NBN speed, waaaaay less drop outs and even had a guy today call to make sure everything was working ok and we were “happy with the service”.
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Gautam Baindur
(@BaindurGautam) reported
@Optus I activated a plan that promised 30-50 mbps. But it wasn't going over even 2mbps so I canceled it within 2 hours. Customer service assured me I wouldn't be charged the full amount. Can you kindly look into this
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Greg Blue
(@gjblue) reported
General comment, telecommunications in Australia really is crap, the providers @Telstra_news and @Optus have the worst customer service, the ombudsman is a toothless tiger that is as helpful as an ashtray on a motorbike @TelcoOmbudsman, they don't care
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Renee-Lea
(@reneeleaa) reported
from
Brisbane, State of Queensland
@Optus you suck right now I can’t even unrestrict my phone through the app and I’m trying to wait for customer service online
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Isabel Thomson-Officer
(@missizzyofficer) reported
@catch_89 @Optus Those damn sharks nibbling at the cables! You're right it's actually the worst.
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Fecty
(@infectedarea) reported
Hey @Optus, you can't be serious. You're updating the network so for 3 days we loose phone service? And no notice that this was going to happen? Surely there's a better way.
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Greg Blue
(@gjblue) reported
@ASheridanOptus Hi Andrew, as a very frustrated optus customer for over 20 years, how do I find out why, when I can see a tower from my home, my mobile signal is so poor, and my optus customer service cannot help me.
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Rod Szigeter
(@rodszigeter) reported
@Optus It's still down and still no idea as to what's going on or when it will be resolved?? Come on, it's been 24 hours
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Lee Burns
(@leeburns82) reported
@_bron_ @Optus @Telstra Yeah Chirnside. Awful
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Voltron 🇦🇺
(@_falkorthegreat) reported
@micklerod @Optus Lol, definitely no service with these guys. Worst thing is I've been with them (or their affiliates that closed and became them) since I left high school!
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Ban-Foo Leong
(@BanFoo_) reported
@Optus I’m currently experiencing an outage on my Optus NBN connection, since as early as 6am this morning. As such, I do not have either internet or home phone services at the moment. I’m in the Inner West Sydney area. Please let me know when the connection will come back up
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Bron Thulke
(@_bron_) reported
@leeburns82 @Optus @Telstra Hey which store was it that couldn't help you properly? Chirnside Park?
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David Meacock
(@meacod) reported
@DimitriPeppas_ @battledinosaur There are different orders of technical problems. There are those of capacity and scale, which while they should still be resolved, can be tricky to predict. Optus ****** that up. This... This is just... Absolutely not that, and far more amateur.
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Isabel Thomson-Officer
(@missizzyofficer) reported
.@Optus what's up with your internet? It's been cutting out on me for months in Northcote and makes it very frustrating to work...Please fix it!
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dante's inferno
(@luciejones78) reported
@Optus Mort street Paddington 4064. The website won’t allow me to report a fault - it says my Service Number/Optus Broadband Username is incorrect and I’ve tried to talk to someone online and they won’t tell me what the issue is or what my service number is.
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Damian Harris
(@DamianHarris666) reported
@Optus Yes. Tried that. Even changed my iPhone and upgraded as thought that was the problem. I can literally be sitting in my home office and have no service. Happy for a technician to visit.
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Andrew Urry
(@BNEShrimper) reported
@simon_smale At the very least cut ties with Fox and look at other broadcast partners (like Optus) and have a possible PPV streaming service as a back up plan and negotiating card.
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Zero Tachikoma
(@MachineLordZero) reported
I'm tired, I want to go to bed. Optus support sends me a message claiming their new agent is reading the conversation to understand what is happening. Then the agent asks questions that show they've no idea. Telstra support goes the other way and simply doesn't respond.
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Dominic Welman
(@DomWelman) reported
@Optus is it possible to get some form of continuing customer discount? After talking to sales reps online seems it’s only possible if I take a new number - which literally means it’s cheaper and easier for me to leave Optus....doesn’t make sense when I went to spend >$200/month!
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Bryan
(@micklerod) reported
@_falkorthegreat @Optus I’ve have formed the belief that if you live in a regional area you have no choice but to be with Telstra. The other company’s just don’t provide the service.
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Optus
(@Optus) reported
@Ivan_Stojic Hi Ivan, I'm very sorry to hear this. Was it an Optus service that had been cancelled there? if you're able to send through a DM with the account details we can follow this up asap. Rob
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Bron Thulke
(@_bron_) reported
@leeburns82 @Optus @Telstra Yeeeep, seems they in particular are letting the whole team down
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Nutty
(@nuttyfx_) reported
@Large_RL_ Rip, Optus just as bad tho 😞
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Optus
(@Optus) reported
@LITDChisholm Hi Alasdair, it's not good to hear that your parents have had trouble getting connected to the Optus network. We'd be happy to assist however we can if they send us a DM, or if you're authorised on the account send us a DM so we can help - Aron
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Michelangelo - we did it. 🇺🇸
(@_Michelangelo__) reported
@Optus Don’t sign up with Optus, their customer service is terrible. Once they sign you up, they literally don’t care about you since they have you on a contract. Shop somewhere else.
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Dimitri Peppas
(@DimitriPeppas_) reported
@meacod @battledinosaur Technical issues occur. I think it’s ridiculous that with technology we have today that it can occurred. I haven’t seen an issue with NPL SA live stream this year. But it occurred with Optus too.