Optus

Optus Outage Report

Why is my Optus service not working?

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours

The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Optus Outage Chart 05/27/2024 11:40

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Optus compensate me for the outage?

Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (22%)

    Phone (22%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map

The most recent Optus outage reports came from the following cities: Melbourne, Sydney, Perth, Broome, Brisbane, Wangaratta, Adelaide, Clifton Springs and Oxford Park.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaMelbourne Total Blackout
AustraliaMelbourne Phone
AustraliaMelbourne Internet
AustraliaSydney Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • geplusda Gerard De Rivia (@geplusda) reported

    @Optus is so ****! It's been months and they're still upgrading their towers in the Rouse Hill area which means there's hardly any signal to use data and data speeds are impacted. Resolutions team actually offered no resolution.

  • Liamdoyle19901 Liam Doyle (@Liamdoyle19901) reported

    @Optus your Ballarat was approached by myself today for help thou told me to go elsewhere when I got it from their store. Can you assist?

  • FodenFootball47 ⁴⁷• (@FodenFootball47) reported

    @BigManWalks I’m using Optus sport in australia i just got **** wifi so it was behind. soz man.

  • Bluestocking_a 😈😈😈😈 Profanity Jane (@Bluestocking_a) reported

    Imagine ending up with a TIO complaint over something so small that Optus just kept making bigger.

  • VenoMzNFT VenoMz (@VenoMzNFT) reported

    @Optus @good360au Fix your ******* connection. It’s been 3 weeks and my internet has been ******,lagging or even cutting out

  • RobWeller3 Rob Weller✳️✳️✳️✳️😷 (@RobWeller3) reported

    @AmyRemeikis Ours ran well on NBN Broadband for several years until the cable went in- now we have occasional dropouts. According to Optus, NBN Boadband wasn’t supposed to be available where we are, but I suspect if you have a good mobile signal you’d be ok

  • Bluestocking_a 😈😈😈😈 Profanity Jane (@Bluestocking_a) reported

    Call and I have not requested emailing? I’ve been very clear I wanted calls. This was such a tiny issue that was really a non issue. I just wanted clarity on something and now I’m 10+ hours down and every (now 5+) Optus person who touches it causes more issues? I’m done.

  • chris_no1ofem 💧💉💉Chris B84💉 🇺🇦 (@chris_no1ofem) reported

    @AmyRemeikis We had NBN, fttb, with copper to our unit. Blew out in storm lightning hits 2 years running. Now on Optus 5G Home Internet. Never looked back.

  • Optus Optus (@Optus) reported

    @aust_tl Hi, I'm sorry you're currently experiencing issues with your Optus Service. We are completing some planned maintenance on a tower in your area which may affect 4G services. This maintenance will conclude on the 10/05. Send us a DM if you have further questions - Liam

  • PollySpeaks Polly Waffle (@PollySpeaks) reported

    @Optus I have never changed my name and I I do not want to change my name now. I want you to UNDO the change @Optus made. Also, I do not want to do it over social media, I want you to point me in the direction that would enable you to fix the mistake YOU made.

  • alexanderdanilo Alex Danilo (@alexanderdanilo) reported

    @geoffswan @NBNCo @Optus So frustrating. They read from a script and don't understand a thing. Highlight was them telling me they'd detected a problem with my WiFi on the modem. But all the connections are hard wired ethernet, I don't even use the WiFi on their modem, sigh.

  • MattMorrisMedia Matt Morris (@MattMorrisMedia) reported

    @Optus Payment was made via CC at 11:51AM, Service was barred at 1:57PM. I spent an hour+ on the phone. I sent screenshots from my bank via Optus chat and nothing. I restarted my phone multiple times.

  • threedoublestw Donn (@threedoublestw) reported

    TL;DR - Rise above, stay away from Optus. Last year; watching Leicester vs Liverpool, I threw my phone on the ground (out of anger) and smashed the screen. Got it repaired, got broken again - so i said "**** it" and went to Optus for a new one on a plan.

  • aust_tl LT (@aust_tl) reported

    @Optus @Victoria_Anne8 Your service is down in Alphinton, how long, what’s going on?

  • PollySpeaks Polly Waffle (@PollySpeaks) reported

    Hey @Optus, Looking at my Internet bill today and my title is listed as Mr instead of Mrs/Ms. Going back through our bills this seems to have occurred when we changed to NBN which was done by phone so it is your operator who has made the mistake. How do we (ie. you) fix this?

  • geplusda Gerard De Rivia (@geplusda) reported

    @Optus I'm saddened that after months of waiting your signal and tower upgrades in Rouse Hill is still **** and your custome resolutions team offered no help!

  • Oji10858621 Oji (@Oji10858621) reported from Gold Coast, State of Queensland

    @VodafoneAU #Optus gave my friend a top of the line phone 5 months air time and data free for being a loyal customer of 30 years. Now that's a brand I want to be with! What have u done for me being 20 years and failed at all fronts to me!

  • PeterJamesRoth6 Peter James Rothe (@PeterJamesRoth6) reported

    @Sharon92268823 @KateEmerson88 I've never bothered with NBN as i used to pre Covid be online a lot outside. Moved and Telstra keeps dropping out here, Optus rarely. In problem areas will 5G solve this or just be dearer?

  • threedoublestw Donn (@threedoublestw) reported

    (Don't get me started on how **** Optus Sport app is) I was fuming... And instead of waiting for my device repayments to come to an end, I switched to Mate @beourmate.

  • geoffswan Geoff Swan (@geoffswan) reported

    @alexanderdanilo @NBNCo @Optus I had a similar problem where the ntd and all connections would drop out daily at 5am. After three months of educating nbn and Telstra they finally fixed it up in the Townsville data centre that was killing all leases at the same time. Garbage network!

  • PerfectionSider 💜🐯Taehyung ⁷🐯💜 (@PerfectionSider) reported

    @Optus is your app down ??? Been trying to get in for 30 mins and it’s not loading… I need to recharge my phone like now

  • RJ_Howes Crowded_Howes☸️ ☯️ ☮️ (@RJ_Howes) reported from Melbourne, State of Victoria

    Last week @Optus online help: 'we are sorry that the prepaid internet voucher did not work online. Please seek a refund from @Coles where you purchased it'.

  • alexanderdanilo Alex Danilo (@alexanderdanilo) reported

    My @NBNCo connection has been going up/down every 5 mins the last 2 days, downstream router issue probably. 1 hr, 10min chat to @Optus rep, I asked 3 times to book NBN tech, then they ask "where can you see the modem has no DNS?". I ask "Do you know what DNS is?" Silence. Ugh!

  • russkiyvolk 🇷🇺🇺🇦 (@russkiyvolk) reported

    @thetimfelton @Optus 3/4G outage here in Sydney Airport.

  • IanMorris0 Ian Morris (@IanMorris0) reported

    @Optus I have roaming pack but doesn’t cover Zone 2. Problem is @Qantas 131313 number wait time is around 2 hours - with all due respect I’m pretty sure that will cost me a princely sum.

  • PollySpeaks Polly Waffle (@PollySpeaks) reported

    @Optus I have already fulfilled all the requirements required of your company. I should not have to massively inconvenience myself to fix your mistake. Optus has all the information/evidence needed to fix the problem.

  • Bluestocking_a 😈😈😈😈 Profanity Jane (@Bluestocking_a) reported

    I had such a small issue with @optus I wanted clarity on a week ago. Probably max would have taken 30 minutes. Now it’s been mishandled by so many people including 2x not calling when booked in and having me wait for the call for hours each time. Then calling when I was clear I

  • WCStuffPod Weird Christian Stuff Podcast (@WCStuffPod) reported

    Hi @Optus having problems with 4G mobile internet in Kalkallo, VIC 3064. Are there any known issues?

  • delpjm 💧🌊 delphi (@delpjm) reported

    @AmyRemeikis So you are most likely on FttN(ode) and if in older location quality of the copper line and not just the distance would be a problem. You could try 4/5G home wireless plan from Optus/Telstra/Vodafone instead.

  • dimbatron dimbat (@dimbatron) reported

    @Optus @Buzz7_ Pretty pathetic to have ads on a paid service. Your management team should start listening to all this feedback