Optus Outage

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

 No problems detected at Optus

Optus problems in the last 24 hours

Optus Outage Chart

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(57.32%)
Phone
(25.83%)
Wi-fi
(7.97%)
Total Blackout
(4.34%)
E-mail
(3.43%)
TV
(1.11%)

Optus Outage Map

The most recent outage reports and issues originated from Sydney, Melbourne, Brisbane, Adelaide, Windang, Parramatta, Prospect, Central Coast, Santa Barbara, Newcastle, Kelvin Grove, Caulfield South, Cottesloe, Perth and Townsville.

Sydney Internet
Melbourne Internet
Melbourne Phone
Melbourne Phone
Brisbane Internet
Melbourne Internet

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • Brett_McS Brett McSweeney (@Brett_McS) reported

    @SnowArcticFox @eevblog @bitchute @Telstra I cancelled my Optus internet (and mobile) accounts because of this and moved both to Aussiebroadband who don't censor sites. Australians do the tech support and know their stuff, not reading off a script like Optus or Telstra 'support'. Can't recommend AB highly enough.

  • namchopz Nam Nguyen (@namchopz) reported

    @Optus 10 full days with no services. Resolution doesn't look like it will come any time soon...

  • kenyathes Brian (@kenyathes) reported

    @benliquidkenya @DeveloperWil Still waiting for fibre from @NBN_Australia almost 10yrs since was first announced .. to slow @Optus and too much #monopoly by @Telstra @acccgovau have failed Australia

  • BronNHoynes TheBronStar 🐯🦁 (@BronNHoynes) reported

    @Optus 2440 Yarravel signal dropouts all day

  • msdwrites Ms D 🌈 (@msdwrites) reported

    @lele_emmett I think they were being super nice to everyone using their wireless service that didn’t cost them much and earned nicely, rather than going over to NBN where they got all the grief ;-) Alas, it was Vivid, which Optus has now closed. Doing well with Optus wireless so far

  • Optus Optus (@Optus) reported

    @australia2 If you would like to discuss having extra data added to an Optus mobile service due to the current internet outage, you're best to log your internet fault with our Technical Support team so they can link this to the area issue and look at interim access options - Aron

  • Lawsy05 Lawsy (@Lawsy05) reported

    @Optus I’ve had no internet [nbn] for 4 days. 1.5hrs on phone on Thursday. Waited 2 days for someone to call me back from “next level support”. Did a reset, worked for few hours now WiFi and internet down again. I’m now on phone for another 1hr wait. Absolutely bullshit

  • FrankCooooch Frank S (@FrankCooooch) reported

    @Optus Its taken two weeks to try and relocate my Optus NBN connection. Every date promised ends up extending by 3-4 days with sincere apologies and a need to start relocation process again. Pathetic service as all fttp infrastructure is in place as well as an Optus NBN modem.

  • australia2 Randall Abraham Budd (@australia2) reported

    @Optus intermittent outages to mobile and cable internet in 3195 are you aware of issue how long till resolved thanks

  • skyzzxo skyzz (@skyzzxo) reported

    I have not played for 3 days because Optus sucks so much ******* ****

  • NathanDavies Nathan Davies (@NathanDavies) reported

    @brendanjegan A club I still cannot join living 30 minutes from the Sydney CBD. Enjoy the internet the way all Australians should. I cannot wait until it reaches us. Still the Optus 4G modem isn’t too bad foe the moment.

  • mathewogreen Mathew Green (@mathewogreen) reported from Sydney, State of New South Wales

    @Optus I just responded to your message. I hope that you can remove the issue.

  • hargeetes Haris Argeetes 🇫🇷🐓🇫🇷🐓🇫🇷 (@hargeetes) reported

    @NBN_Australia why is our internet not working in Mortdale 2223. @Optus is saying it’s #nbn issue not theirs

  • soydavidmiranda David Miranda (@soydavidmiranda) reported

    @Optus your mobile service is extremely bad in Melbourne. It's impossible stay online 10 minutes in a row

  • DawsoFN Dawso (@DawsoFN) reported

    @CatFNBR **** Telstra and Optus tbh

  • deagle jake (@deagle) reported

    @Optus just fix ur servers

  • Priesttty Priestty (@Priesttty) reported

    @Gheezfn @optus fix this bro cmon

  • Trxggs Trxggs (@Trxggs) reported

    @CatFNBR I get the same problem really bad with Optus, always have 5%+ packet loss

  • JamieDukeE Jamie D Ellis (@JamieDukeE) reported

    @md__5 I had this exact same issue, it was my shitty optus router and my NBN hfc box not being compatible. I could ping 1.1.1.1, but not get any sort of connection going. I ended up using a ubiquiti edgerouter inbetween my access point & the hfc router.

  • hargeetes Haris Argeetes 🇫🇷🐓🇫🇷🐓🇫🇷 (@hargeetes) reported

    @Optus any nbn issues at Walter Street Mortdale 2223 #nbn #outage

  • sisson_leigh Leigh Sisson (@sisson_leigh) reported

    @AFLNation There must be a public transport issue at Optus Stadium as it seems only half the Dockers supporters have made it to the game thus far

  • maxii30 Pauly (@maxii30) reported

    @melleegee Not last week as Optus is a bad surface but yes I would have this week. I could be wrong. We will learn this week. Hopefully we beat Tigers next week. #sidebyside

  • GregLomas1 Greg Lomas (@GregLomas1) reported

    @brettscoast @NickRossTech @Optus @NBN_Australia @9NewsAUS @abcnews That's exactly my point. My own case keeps getting closed with notes "50/20 or above already available" the fact of the matter is that I can't get half that and it's not physically possible with the network in its current state. They claim I can get 78mbs

  • William50427318 William McIntosh (@William50427318) reported

    50 years ago Australia connected the Moon to the world. Today #Telstra cannot provide a mobile phone service to a large part of the Victorian seaside town of #SanRemo. They have offerred to provide a booster for the princely sum of $2000. #Vodafone & #Optus just have no service!

  • The_EnigmaTsd NotYourRegular (@The_EnigmaTsd) reported

    They were more fans at the Optus stadium for Manchester united's friendly than the Afcon final Speaks a lot about support of African football by Africans We need to do better fr

  • mickjoebill mjb (@mickjoebill) reported

    @GregLomas1 @Optus @NBN_Australia @NickRossTech @9NewsAUS @abcnews Not unlike the NBN CEO and board who are being rewarded for closing off the NBN by 2020, providing a national service level of 25Mbs once a day, with extra billions available on demand, under cover of FOI and secret board meetings, what could go wrong Australia!

  • HilaG93 Hila (@HilaG93) reported

    @clearlipglass23 @stephanieau96 @Optus Same issues today!

  • bradstrano Brad Strano (@bradstrano) reported

    @kanecornes @kayosports_help @PhilB42 Confirmed an issue @kanecornes @jimjammmm kayo hopefully fixes things quicker than Optus sport

  • sabathejoe Jophiss (@sabathejoe) reported

    Im not celebrity so @Optus won’t give a shit anyway. Time to shop around.

  • sabathejoe Jophiss (@sabathejoe) reported

    @Optus is the most useless internet service provider. Can’t even activate a modem over the phone while I was in their Merrylands store. I was transferred 6 damn times while I was in store and still couldn’t get it done. I think cancelling would be best.

  • Gw31234940Gw Gw (@Gw31234940Gw) reported

    @WSukkarieh @BankwestStadium @LUFC @wswanderersfc @RBB_net Optus just played man utd shit all night. Like a man u home game. So count urself lucky. Absolutely shit

  • CGouthy CGouthy (@CGouthy) reported

    @rtralphy Their fans crap on about Adelaide Oval and Optus Stadium also being tax payer funded. These stadiums actually benefit their cites well beyond tenant AFL clubs all year round whereas Geelong has this little plaything virtually to themselves (save for a couple of Big Bash matches)

  • lostdelirium Lost🐰 (@lostdelirium) reported

    @Reelax1_ @Astrokerrie I agree. The only one thing I wish mine had, and I think the p30 doesn't have it either, is a microSD slot. I got mine, which is the model down from this, in Sept 2018 for 80/mo on optus. (if you wanted a price reference).

  • brettscoast Brett Hood (@brettscoast) reported

    @GregLomas1 @NickRossTech @Optus @NBN_Australia @9NewsAUS @abcnews Indeed cases closed never to be fixed more like it. So let's reward failure anyhow

  • AUSFestivus Purveyor of the best dog content (@AUSFestivus) reported

    @Optus Understood. We had a fetch service a few years ago but the box died and wouldn’t power on. I asked how to replace but no one ever got back to me.

  • Themealmachine Nial Henry vongyer (@Themealmachine) reported

    @Dylba11 And West Coast eagle players have broken more jaws at Optus than all fighting Leeds and Man U fans put together

  • Boelib Gail Boelens (@Boelib) reported

    @Optus DM Sent Shauna. I am a long term customer and very unhappy

  • Boelib Gail Boelens (@Boelib) reported

    Not happy when your ISP disconnects your ADSL while you are away on holiday. NBN only available here in last 2-3 months. Was going to deal with change when got back from leave. Now no internet access for a week until they can connect us. This is really bad treatment @Optus

  • HonourDefulter Defulter (@HonourDefulter) reported

    @Optus please fix your net your terrible

  • __justjayde Jayde 🌺 (@__justjayde) reported

    My service provider for my phone just ****** me over and took $620 out of my bank and now I’m poor as ****! 1: **** off optus! And 2: Sugar daddy come at me because I’m now poor as **** 😂

  • GoldenClancy Kris (@GoldenClancy) reported

    @cockyreviews69 Thankfully, that hasn't been my issue - extenders are good to have though! I've had modem issues as well, still exploring some of those, but that's on optus' side.

  • BarryBeast_YT Jay B ✴ (@BarryBeast_YT) reported

    @Optus why is gaming not working again

  • shibz_1989 Shibz ⚓️🌈💜🥚 (@shibz_1989) reported

    @carnthenmfc Well I was with Optus and our lines where I live are all rented from telstra so always had slow internet.

  • Killsmart777 dazz (@Killsmart777) reported

    @ComissionerKate I live in Queensland @Optus & @VodafoneAU really suck most towns don't have any network only @Telstra but @Telstra needs to fix the black spots

  • bozwhite Boz (@bozwhite) reported

    @MaitlandMumbler Had the old Optus tv provided by fox. With NBN, if I wanted Foxtel was considered a new customer and only getting iq2. Yet the latest is iq4. I said to the call centre person will go with Kayo. Their response that is streaming. I said yes cheaper and no Sky News channels

  • CBANG97s emily ♥ (@CBANG97s) reported

    man **** optus why isn’t the official nsw photo id accepted as identification i’m gay and cant drive and never leave the country PISS OFF IM TRYING TO GIVE U MY MONEY

  • LordAsapAU Nathan Johnson (@LordAsapAU) reported

    @PopoAU @Optus @fortnite Sarah **** he’s tried this yous say the same shit every time fix the mans ping

  • pjmwalking Pete Matthews (@pjmwalking) reported

    @LUFC @Optus Crap reception Optus wireless Mona Vale!

  • Optus Optus (@Optus) reported

    @btcjeanralphio Hey there. Our Network team are across the issue and are working on a fix. We've raised fault ticket - 21357943. We have been advised that the issue is impacting customers using Optus 4G calling (VoLTE). This can be avoided by turning off VoLTE or 4G - Aron

  • Optus Optus (@Optus) reported

    @stephanieau96 Hey Stephanie. Our Network team are across the issue and are working on a fix. We've raised fault ticket - 21357943. We have been advised that the issue is impacting customers using Optus 4G calling (VoLTE). This can be avoided by turning off VoLTE or 4G - Aron

  • Optus Optus (@Optus) reported

    @courtney_thew Hi Courtney. We did an identify a fault on the Optus 4G VoLTE network. We are beginning to receive reports advising that 4G voice services have been restored. Dan

  • Optus Optus (@Optus) reported

    @jecherry_SP Hey Jane-Elise. We do have a current network issue impacting those using Optus 4G calling (VoLTE) on their devices, ref: 21357943. You can avoid this current interruption by turning off this feature temporarily in your settings. We are working to resolve ASAP - Aron

  • iM0tt ian mott (@iM0tt) reported

    Hmmm, #Optus and #Vodafone have shit coverage, but deny it. #Telstra charge more for the extra coverage that the taxpayers have already paid for. And non of them have customer service (although haven't tried telstra for a few years) #CustomerServiceIsDead

  • stephanieau96 Stephanie (@stephanieau96) reported

    @Optus @clearlipglass23 @HilaG93 Suddenly started having issues with this today. Don’t receive any incoming calls, outgoing calls most don’t work but some go through

  • TheAthaClan The Atha Clan! (@TheAthaClan) reported

    @jecherry_SP @Optus Having same problems

  • _ttomlin_ Troy T (@_ttomlin_) reported

    @bagsnotfirst @ComissionerKate @JanJanbirk ALDImobile uses Telstra network, lot better reception and affordable than Optus, issue is the same , BYO phone.

  • PTMLSM91 Piasi (@PTMLSM91) reported

    Damn optus coverage is playing up Should probably pay my bill hey 😂👊

  • bunnabees 🌈 Becca 🌱 🐝 (@bunnabees) reported

    @CannonFodderJnr @j_swinbanks As someone who worked in a Telstra and Optus call centre... **** NPS and having it as a personal KPI forever “Rebecca was lovely, but I hate Optus! 0!!!”

  • Mac_is_trash Mac (@Mac_is_trash) reported

    @MaykerCSGO @peachycs Daryl why would you gamble with that you silly ****. Optus aren't going to fix it.

  • OllyNoPants 😊 Molly 😊 (@OllyNoPants) reported

    @Optus It’s switched on, for both myself and my mum who have the issue. Also doesn’t work when we connect to our Optus home internet either. Only Vodafone which my dad uses.