Optus

Optus Outage Report

Why is my Optus service not working?

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours

The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Optus Outage Chart 02/28/2024 04:00

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Optus compensate me for the outage?

Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (31%)

    Phone (31%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent Optus outage reports came from the following cities: Brisbane, Sydney, Perth, Melbourne, Forbes, Central Coast, Adelaide, Townsville, Launceston, Wollongong, Sunshine Coast, Robertson, Renwick, Peterborough and Newcastle.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Internet
AustraliaBrisbane Internet
AustraliaBrisbane Phone
AustraliaSydney Total Blackout
AustraliaBrisbane Internet
AustraliaBrisbane Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • wfmwk Tracey Bradley (@wfmwk) reported

    @Brentus88 @Optus Besides corporations, it’s also websites, even apps. They all insist we supply our data and we have no assurances they have the proper security in place #fail

  • Dukayn David Bradford (@Dukayn) reported

    @civilized____ Optus really cracking down these days.

  • BilboBa77842165 Bilbo Baggins (@BilboBa77842165) reported

    @SenPaterson And yet not a word to say about huge Optus breach despite revelations of Optus making submissions on watering-down security just earlier this year. Do you really think you can just continue this con after the election James - Twitter exposes it for what it is ...

  • azahynes Az 🌏 (@azahynes) reported

    @sussanley @AlboMP $60m gift to Sarina Russo isn't training support. 7 months ago you lot exempted Optus from Cybersecurity Legislation.. after 3 previous major data breaches. Nice try liar.

  • astrids_ghost astrid (@astrids_ghost) reported

    lines at the motor registry so bad because of optus hacking that i cant get my licence 😭

  • WarrenBROCK20 Warren BROCK (@WarrenBROCK20) reported

    Just got a call from Amazon telling me to enjoy my prime service and $$$ will be deducted from my account. Nothing gone yet, didn't subscribe to anything from Amazon. Bloody Optus I bet. Same with Animal Conservation, don't do that either. F U OPTUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • neilw101 Neil Wray (@neilw101) reported

    @AlboMP @SenatorWong @ClareONeilMP Time to roll out the giga class action against Optus; they don’t give a crap about customers, all they give anything about, is making money from customers. Now it’s time for us to bite back at the billionaire’s and make them feel the pain of loss; loss of all their dollars.

  • zimbakin1 zimbakin (@zimbakin1) reported

    2) …yet I received their official email as a former customer. They then told me to go to an Optus store. Spent 2hrs on this disrupting work and now have to take more time out to travel to an Optus store all for $29. GET ****** #OPTUS Stick it up your *** #OptusHack

  • CarltonBree Bree Carlton (@CarltonBree) reported

    @PBorWall @nadinevoncohen Go into a store and ask but I would assume you are because there’s so many who were with Optus a lot longer ago than 5 years who have been affected. What a **** show

  • StrayDog67 StrayDog67🐀 (@StrayDog67) reported

    @jaimyn_m @dlambart2 I ditched optus 30 years ago when, on my ‘unlimited time unlimited downloads’ plan, they emailed me complaining I was ‘downloading too much’ 🥱 Been a satisfied TPG customer ever since✅

  • Its_Lucky_Phil Phil (@Its_Lucky_Phil) reported

    @Scamwatch_gov @peratzatha11 Poor wording there. It's not just current Optus customers, it's anyone who has been an Optus customer going back to when they implemented this data retention scheme, isn't it? 2017?

  • CallaElizabeth Anne Elizabeth Calla (@CallaElizabeth) reported

    @sumaiyahassan95 @HRHPWales This is not my post. My identity has been compromised OPTUS issue. Apologisies to all for this content.

  • nzSilverRaven Andy Hallett (@nzSilverRaven) reported

    @TMRQld please help. I need to change my license number due to Optus, but my license is also now due for renewal. Can I get a new license number & a new 5 year license expiry at the same time?

  • zimbakin1 zimbakin (@zimbakin1) reported

    1) As a former Optus customer, I received the official email stating that my information was “disclosed” leaked to hackers. I changed my license. Service NSW said Optus will reimburse me. I then called Optus (+1hr) and they claim that they don’t have me details…

  • RobWoodWasHere Rob Wood (@RobWoodWasHere) reported

    "The cyber criminal behind this attack has used obfuscation techniques to conceal their identity, their location and their activity." Clearly they were not an Optus customer themselves.

  • PBorWall 💧Les Corson (@PBorWall) reported from Warragul, State of Victoria

    @nadinevoncohen Still waiting to see if I'm caught up in this sorry saga. Former Optus customer (5 years ago)

  • Denisey_pooh Denise Mills (@Denisey_pooh) reported

    @ServiceNSW Yes, that's the page I was looking at. It says, "Customers will receive notifications from Optus on the necessary remediation activities in relation to their driver licences." Not great that we are told to rely on the company who caused the problem in the first place.

  • arjenlentz Arjen Lentz 💉💉💉😷🛫🤒😷 (@arjenlentz) reported

    @t_inker58 If you used them to ID yourself with Optus, yea they could be afffected and thus should be replaced to prevent identity theft - as far as I understand the issue. The info from Optus has been rather contradictory.

  • leenystar Leenystar (@leenystar) reported

    @voodoo47 @bulldoglegend Optus is 100% fault in this case. Other organisations reminding how to stay safe online when this is in the media isn’t a bad thing. Actually the flurry of emails is a good reminder of just how many places have our data and how we need to protect ourselves as much as possible

  • udovda udovda (@udovda) reported

    @Optus @Pap7771 Is there any ETA on this issue? This has been occurring for the past 2-3 days.

  • malcolmangus1 malcolm angus (@malcolmangus1) reported

    @Optus @RunnerSA18 Optus CEO is more concerned about her bonus than any customer problem

  • wattleiwear Lorraine Osborn (@wattleiwear) reported

    @Edgemonsta @Optus Seems he's been kept on by Labor as the useful idiot.

  • bruceguthriegca Bruce Guthrie (@bruceguthriegca) reported

    @AlboMP @SenatorWong @ClareONeilMP The backlog in the passport office is bad enough as it is. Thanks Optus.

  • ozriotgrrl Annie (@ozriotgrrl) reported

    @PeterDutton_MP Optus is YOUR government’s failure. Not the new one’s. Trying to turn Optus F up into a ALP problem is incredibly *****. But thanks for reminding Australians about the 9 years you all sat on your fat arses & did literally nothing. Nothing at all. #UselessLNP

  • preeto8 Poonam Chhibber (@preeto8) reported

    Hi @Optus definitely a problem with the email. Webmail works fine, but outlook email is faulty. Can't send or receive emails from there. Microsoft support couldn't fix the issue. Server and ports most likely the cause. Please help.

  • ReeDiamond2 Ree Diamond (@ReeDiamond2) reported

    @humma49 yep .. stood in line for ages this morning to change my licence/optus thank you, and it really could have been done over the phone or on line by sending the optus communication and they just issue the same pic ... instead we have to wait in line and have more photos taken ..

  • anna_prole Anna Prole 13 ✊✊🤘😈 (@anna_prole) reported

    @AlboMP This is a great move PM, Optus needs to pay for this. Great work there, however I’m very dismayed at the scrapping of mandatory isolation periods. That was a terrible decision.

  • madrugada007 💧Ingo Weber (@madrugada007) reported

    @montaguethecat @mattjcan Yup. That’s what they said 20 years ago too. Speaking of Tech: Optus lobbied previous government not to strengthen privacy laws as “there is no problem with info digi tech, tech has changed “…. Just saying.

  • Zomborg_Comics Zomborg (@Zomborg_Comics) reported

    Life's been too stressful right now, fortunately, I'm going away for a week in 3 days. In the meantime, I'm working hard to protect myself from hackers. There's been a data breach with our phone service provider, and I had to switch to another one. Such bullshit. **** Optus.

  • KP08908262 Kent (@KP08908262) reported

    @AlboMP @SenatorWong @ClareONeilMP Man you love taking the credit for everything and anything…do you not think Optus public relations would have already done this so not to damage the brand even more?