Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (43%)
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Phone (32%)
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Wi-fi (11%)
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E-mail (8%)
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Total Blackout (5%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Adelaide, Melbourne, Brisbane, Sydney, Perth, Canberra, Lismore, Mackay, Narangba, Ballarat, Kurrara, Horsham, Hobart and Vasse.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
||
| Melbourne |
Phone | |
| Brisbane |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Amme
(@OooAMMEooO) reported
OPTUS you are doing my head in! Fix your damn network already! #Optus
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Simon
(@Knight_Ryders) reported
@andydiaztanner @stuntguy3000 @Optus Wife has same problem at Happy Valley yet outage page says nothing
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hconfiance
(@hconfiance2017) reported
@Optus @fiiingers I'm also having the same problem in Hallett Cove in SA. No mobile or DSL internet as well. I have tried all the troubleshooting , but the DSL light keeps flashing and no internet.
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Simon
(@Knight_Ryders) reported
@Optus @stuntguy3000 Why when I check for an DSL outage that it says there is none? Very confusing
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flump
(@fluggachugga) reported
Hi @Optus my NBN and mobile phone has been out ALL day since 1pm. Can’t get through on webchat and cannot call. 5165. Others in area out also (Optus customers) pls fix NBN. It’s not even listed as an issue with NBN just 4G. I work from home it needs to be fixed!!! 5165 & 5163
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epicbaggy
(@Epicbaggy) reported
@StanSportAU So I have to buy the base app and then the sports on top of that? Didn’t Optus try that rort then have to backtrack? Really poor for consumers this
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Kath
(@Kathblue) reported
Grrrrr. No Optus service at home which means no phone or internet. Just had to drive 15 minutes to get 3G service.
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Jack
(@TheRealFrizmic) reported
@Louise_Taffa @Bendrena70 @Gatty54 Optus too they'd never miss out
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Amme
(@OooAMMEooO) reported
So is it just a coincidence that the OPTUS Network has been down most of the day in Adelaide Metro? Or are you trying to censor us? #auspol #OPTUS GIVE ME BACK MY MONEY FOR YOUR FAILED SERVICES!
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Tim
(@Tim53703797) reported
@Optus my internet in clarinda 3169 is really bad and nothing can load and it's pissing off everyone in my house actually annoying please fix it
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peterk
(@peterk00710) reported
@Louise_Taffa Doesn’t Optus have UCL anymore??? Wtf
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Dylan Piscioneri
(@D_lunn) reported
People can talk garbage about Fox Sports all they want and what value they bring now but at least you knew every game was in one place. Optus/Kayo was annoying but manageable. Now, it's a disaster.
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Simon
(@Knight_Ryders) reported
@stuntguy3000 @andydiaztanner @Optus I should have been more specific, nothing came up for nbn internet outage
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🤔Justin wants to know
(@ecoscore) reported
A question for @Optus @OptusSupport @OptusHelp If we overrun our monthly 4G allowance because our NBN is down, do you waive the additional chatges? (All our services are with you)
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Libby Warner
(@libbywarner71) reported
@Optus useless. When you call support, on hold for almost an hour. No service in any way
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Abi
(@Oz_Abi) reported
@Optus I’m unsure why my address would help with a lack of mobile phone reception?
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Tim
(@Tim53703797) reported
@Optus I live in clarinda 3169 the internet been bad all day and is very bad right now please fix
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flump
(@fluggachugga) reported
@optus have done all trouble shooting etc- but not issue for us as other ppl in area out plus family in nearby area. Please log issue and fix as isn’t good enough when I have to work from home every day. My phone and work phone also Optus so cannot make phone calls! Nightmare!
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Heaven
(@pissingno) reported
optus loves to take your money and then bounce you around the entierty of the philipines on the phone if you need support
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Aussie Groundhopper
(@OzGroundHop) reported
@macec88 Yeah pretty much, I’m the same with Optus too, it’s free. Netflix, Stan, Disney, Amazon. I don’t have all of them but sharing with family is important to save on that **** haha
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Roy
(@saroadie) reported
from
Adelaide, State of South Australia
@Optus no reported outages in my area but going into the 10th hour with no internet or mobile service ? Do you have an update
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***
(@Xico938) reported
@RaffcatPlays I'm with Optus atm, their tower near my store has been down on and off since march and they won't compensate at all. Now I think 150 towers are down all around SA??? I think its time for a change
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Leilou
(@LouieTheFlea) reported
@Optus What is going on with the internet? Only getting dribs of service since lunchtime today.
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Mace Caruana
(@macec88) reported
@OzGroundHop If your like me and can get your mobile service with Optus you get Optus Sport for free. That would mean you can use that elsewhere to see fit. It’s the other services (outside of sport) we all have that starts to add up like Netflix & Disney, etc
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Jo
(@littlefeetphoto) reported
@an_leavy Are you somewhere the Optus 5G internet devices work? Could you ask for a refund on your not fit for purpose service and try that? We found ours remarkably good.
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✌🏼
(@ICECOLDKOP) reported
Optus losing the euro football like champions and europa league sucks so much I’m still furious how do you stuff up that bad
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Stuart
(@StuAlexander24) reported
@OptusSport I couldn’t tell at the time because the Optus Sport picture quality is so poor by streaming standards of 2021
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Solzhenitsyn
(@caliu1) reported
@StanSportAU Hi Stan Sport, your Wimbledon stream is terrible, pictures are very patchy, please fix it ASAP! Btw my internet connection is superb as I’m streaming Optus Sports and KAYO with no issues.
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Furrybananas -The Pretty Great Pastafarian Prophet
(@furrybananas) reported
@iiNet I wish all the months were half price, the @VodafoneAU coverage is awful, @Optus was only slightly better
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Martin Garcia
(@AtleticoFulham) reported
@StanSportAU This is terrible news for footy fans. Not only another subscription to pay for, and to manage no less, but I doubt it will be anywhere near as good as Optus Sport who do at least offer a very good product. Think I'll just get myself a VPN, it'll work out more cost effective.