Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (44%)
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Phone (33%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Bairnsdale, Perth, Wollongong, Hobart, Wodonga, Port Stephens, Gold Coast, Narangba, Sippy Downs, Kununurra and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
TV | |
| Melbourne |
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| Brisbane |
Internet | |
| Adelaide |
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| Bairnsdale |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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🎗Jilly tokengirldj, queer, owns stolen land 🌈🖤
(@chinkystickens) reported
@Fae_Blahaj I reckon they've breached their privacy agmt, and been negligent, as well as that thing called a social contract. Find a new provider, make a complaint to optus and advise you'll be in touch with the ombudsman if they don't release you from your contract. I'm not a lawyer but!
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bluejet
(@_bluejet_) reported
@VictorDominello I doubt optus can inform everyone of the leak. Since some of the emails in the leaks are either invalid or optus own emails that can only be accessed if you were a customer. Not for the previous customers. Why not just follow suit like the other states? Free replacements
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Skarezo Snr
(@Fanatic4futball) reported
@AmyRemeikis That's because they've leaked all their customer's records, everything they ever collected. They never removed old customer records. Optus are lying to us!
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Dame Holly Armchair Everything/엘티
(@Lee_Tennant) reported
Somebody help me here What Optus did is wildly illegal, right? How are there no legal consequences for this treatment of private data?
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Carolyn Beaumont
(@BeaumontCarolyn) reported
@Optus Good one, Optus. You let hackers get into our phone accounts. Then you make tech support unavailable 24 hours. I cannot access my work roster for today. Digital messenger help is not suitable. I need human tech support now at 6am, not when tech support starts work at 9am.
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Nich Young
(@_nich) reported
@domknight @Optus We need a way for individuals to know their identity is being checked. We also need to accept that knowing some numbers is not identity verification. Photo id is meant to be used with the photo. Identity verification is broken.
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caramia Mizin
(@ChocciesIam) reported
@MFWitches @Optus Never used their services they are use old equipment & penny pinch on upgrades for SW & HW
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STEVE MEDLEY
(@STEVEMEDLEY14) reported
@Optus " improvement" works you are carrying out in Enoggera mean that I have no internet or phone service most of the day, now you say that it will take longer than expected. No service yet you still charge me full price !
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ScubaSteve
(@fanaticeel) reported
from
Brisbane, State of Queensland
@peter__kay It's truly appalling. And due to present laws passed by the previous govt Optus won't be fined! However that doesn't help what happened. I haven't been with optus since 96.. hmm I should be ok
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theotherRuth
(@Parnassius2) reported
@AmyRemeikis I’m still an Optus customer…and I got this. 😵💫😵💫
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WorldWideNews
(@jayystanlee) reported
Have you had a problem since the Optus outrage I can only say that my phone has been updated new and different pieces of software upgraded updated has not been one thing bad done to my mobile
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Avis Williamson
(@AvisM) reported
@domknight @peggymel2001 @Optus Like most businesses, Optus have no idea what records management is actually about. I have never met a business manager in whole my working life who understands records management.
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Mark Anthony
(@MarkAnt90398186) reported
@dnforca I also got the same one. Problem is, I’m not even with Optus
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Sententia
(@Sententia2) reported
Why is #Optus allowed to keep my identity documents when I haven’t been a customer for years? #OptusHack
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MigalooActivist
(@MigalooAllies) reported
@lawrepforjesus Do I bill Optus for fuel costs, a day of my time and the taxes I pay to cover my new license? I’m not even a customer. What right do they have to keep and not protect my data? #OptusDataBreach #OptusHack
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idunno
(@davenoosa77) reported
@domknight @Optus It’s stored because it has value. This here is the problem
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James Simpson 5x💉
(@j2simpso) reported
@roxrilianne214 @domknight @Optus But they can also be used by whistleblowers and domestic abuse survivors. In addition the registration requirement does not exclude those with foreign burner phones to simply roam on the network as anonymous user either
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Corrie
(@corrie_eats) reported
@TIFFINbitesized Same. But we signed up as Optus customers in probably 2010, a long time ago. Have changed both drivers license and passport in the meantime. I feel I am not as concerned. I usually show only drivers license and never passport for POI anyway.
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Julian arena
(@AUS_julianarena) reported
@LeeBowUK Take note of #jasmy your hack issues can be a think of the past @Optus #OptusHack #OptusDataBreach
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Matt
(@gummatt) reported
@domknight @Optus A mobile phone company should have no need to know who the customer is.
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Jojo
(@jo_s11) reported
@slsandpet @optus left the door wide open. It was not a hack Internet - optus test environment -test api -> access live customer data
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Christopher James van der Kolk
(@freakingone12) reported
@9NewsAdel I am a optus client l think my id has been compromised l have had a lot of trouble with optus once they took 3 months to replace a cracked screen and lost my phone now this ?
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Maws (Mate!!!)
(@Maws_Mate) reported
@blue01dragonfly at the moment…it’s taking 5+ months for Passports to be issued most of the States have said they’ll re-issue licences (with new licence numbers) for free ie: they’ll send the bill to Optus
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Ian B2
(@IanB25) reported
@timburrowes I am an affected Optus customer but I am really interested in what material difference the suggestions from the communications experts would have made? This belief that you can media manage your way out of a crisis has to stop.
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ScubaSteve
(@fanaticeel) reported
from
Brisbane, State of Queensland
@peter__kay I think many will abandon Optus. At least the state governments have agreed to allow people to change their licences however that doesn't help those who used their passports. I hope it doesn't happen but someone could lose a lot of money
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Bea, maker of ruckus 🏳️🌈✝️
(@BelindaJoy79) reported
Hey @Optus I have an idea. How about you make the next issue of our bills = $0. That will help make up for the cost of us needing to replace everything!
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emem
(@emem84476547) reported
@AmyRemeikis It’s appalling Wait till you try to contact @Optus to cancel your service with them 🤬 You can’t get through .. I can’t phone them during business hours Their messaging system just hangs It’s infuriating
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James Hutcheon
(@hutcho66) reported
@johnb78 @domknight @Optus Or even design a system where the government does the identity check through an online service and issues an "telco ID" number for the telcos to store instead.
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ShortInterlude2
(@ShortInterlude2) reported
@Tan3User @berniepeoples @abcnews We all know that the LNP would give the incompetent OPTUS billions of taxpayer funds to fix their big mistake. The LNP are pathetic. OPTUS needs to recompence their customers .
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Roger Hallett
(@RegorTellah) reported
@Optus I have been an Optus customer since the first digital service started. I need to know exactly what personal information of mine you are holding. Everything that could be used by others to create a history profile. How are you going to do that? And when?