Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (49%)
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Phone (27%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (5%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Melbourne, Perth, Brisbane, Sydney, Sunshine Coast, Adelaide, Stanmore, Inglewood, Gold Coast, Canberra, Kurrara, Moree, Central Coast, Cairns and Sunday Creek.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Sveta Gilerman
(@djsveta) reported
@MissDissentEats @TurnbullMalcolm @NBN_Australia My NBN seems to regularly go into 6 hour blankets of ‘scheduled maintenance’. The problem is that I also work from home and my home seems to be a dead spot for Optus phone reception. Which means that I become 100% disconnected from the world every time that happens
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Tom Hutchison
(@hutcho88) reported
@Optus @OptusSport ? Have you had enough time to come up with a less terrible excuse?
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Ronin
(@Ronin920) reported
@Optus are Sms services down? Adelaide
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Tony 😷
(@Tony_3163) reported
@TechGuideAU @Optus It is a shame the Optus support is not up to the task of ... supporting ...
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RDK
(@bobbyking811) reported
Once again. @Optus internet playing up. You’d think in the year 2021 they’d have worked out how to supply genuine service in Richmond. Absolutely pathetic. Cancelling internet after this tweet. 🖕🏽
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Matthew Arnott
(@MattArnottYT) reported
@TPG_Telecom are hilariously terrible. @Optus please be better 🙏🙏
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Patrick Wright
(@Paddo001) reported
@Mike92594209 @Optus Same. This seems to be a large outage?
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Luke Herring
(@lhjh70) reported
@Katrina_351 @Optus Ha! I'm having issues too. Can't text. The online help service has gone AWOL. Receiving messages on a delay.
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RDK
(@bobbyking811) reported
Have to use hotspot off my phone onto iPad thanks to the always working @Telstra to watch Netflix because @Optus can’t provide me the service I am paying for. Thanks again @Telstra #optusareajoke
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AK
(@AKtech2021) reported
so @Optus alleged 10gbps 5G record , then @Telstra alleged 20gbps record ! WTF is going , why the public cant see a video about the reality of these records ! ?
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John
(@jt_melb) reported
@Optus Hi guys, getting multiple reports of sending SMS' failing. Have submitted a specific address report online but seems like it may be a much wider issue, across resellers too.
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Osman オスマン
(@ozman024) reported
WSW playing their standard dog **** football... Putting Optus Sport on and watching the Yokohama game
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Ronin
(@Ronin920) reported
@cruzin_matty @Optus Wonder if you're getting the same problem as me, texts aren't sending or receiving.
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Michael App
(@veloxmike) reported
@Mike92594209 @Optus Same proble. Here since about 12:20pm unable to send sms. Was in postcode 3000 atthe time. Im now in 3075 with the same issue. All troubleshooting attempted. I was worried it was just me
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Ayla 🍩🍩
(@AylaWolfMother) reported
@Optus are you having issues with sms out of the Burwood Vic node ? I can’t send, and I am not receiving SMS’s. Husband sitting next to me sent me an sms - I didn’t receive it .. I have turned my phone off and on
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Kate Stone
(@kate__stone_) reported
@Katrina_351 @lhjh70 @Optus I’m getting zero help from Optus. Haven’t been able to text and they don’t DM back, respond to online chat or answer the helpline when you call. Also they don’t update their outage page!!
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Wayne Harris
(@Wayne02Wayne) reported
from
Melbourne, State of Victoria
@Optus hi there. Need help. The new firmware update or the sagecomm fast5366lte-a (SG4Y1L003031) that you lirolled out to my modem over the weekend is stopping me using my work VPN. Need help. Your cust service team has been no help. Need to talk to a real tech pls urgently.
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imran aziz
(@imranaziz38) reported
@Optus you should be ashamed of your customer service. A guaranteed NBN connection on 29th of March might get active on 12th of May now. In the meanwhile, i am offered 25GB data to survive more than a month. Already raised a complaint with TIO.
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iyla
(@sunsh1neprinces) reported
******* sideways this is the 2nd day optus has banned me from topping up my phone ARGHH **** YOU OPTUS @Optus
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Calmette Lahoud
(@KingCalmette) reported
PEOPLE BEFORE YOU GO WITH @Telstra DO RESEARCH LOOK AT @Optus CHECK POLICIES MAKE SURE YOU READ REVIEWS ASK AROUND AND FIND OUT WHAT THE COMPANY YOUR SIGNING WITH IS LIKE IF THEY HAVE GOOD SERVICES CAN THEY HANDLE PROBLEMS CAN THEY BE REACHED SO ON OTHERWISE BE READY 2 WASTE TIME
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Ben Davis
(@bjdavi) reported
Continued network issues with #optus around the #westoncreek area. If you are experiencing issues call them up, complain and ask for a refund on your service fee. Terrible that they can't fix these problems in a timely manner.
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Jonathan Case
(@jcase_au) reported
@Optus NBN outage in Sydney since 8am this morning; still down at 11pm. no advice, no updates, no phone support available to get verbal updates.
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MichaelCarbone
(@CarbsM75) reported
@VinceRugari @RocBSyd 7 have AFL.. and it will not stop during WWC. Don't see them as serious contenders. My money is on an Optus/SBS partnership. Outsiders might be Stan/9, Prime/10? Q: Does 'FIFA' produce the content, and therefore they only need OTT media service?
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Steve Trudgett
(@STrudge06) reported
@J_Walter23 @Optus Don’t worry mate, I cancelled my service with them in August 2020 and they still send bills each month. When you ring up they confirm it’s cancelled and nothing to pay but just haven’t got around to processing the request yet...legless!
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Patty
(@yiota29) reported
@Optus can't send or receive sms's is there an outage? have had to search on twitter to see people in a similar boat because support isn't responding... #Optus
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John Walter
(@J_Walter23) reported
Wait for @Optus @NBN_Australia technician for a week. Give you a window during the day for arrival. No show. Call up - "You postponed that appointment Sir due to a COVID related issue". I must be sleep calling again.... #TakingThePiss #NewLevels
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xav
(@notxav) reported
@ehllur LMAO Optus are so hopeless, randomly my net just goes to 300 ping for multiple days straight, then goes back to normal, then does it again. Tech support has been useless
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Jonathan Case
(@jcase_au) reported
@Optus >30min waiting on chat for a human response with zero success. No outages shown on Optus nor NBN sites, restarted modem and roust them tried resetting with no success. 0/10 support
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The Craven One Eyed Fop
(@tungodemungo) reported
@johnrlewis1959 @72Hallam Yep. I bailed on them after they kept sending incorrect bills and had to spend days and days on stupid messaging apps that never resolved anything. Worst customer service ever. We just duck down to nearest Optus store now if any issues and get sorted immediately.
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Daniel Carr
(@danieljcarrr) reported
@BenitoWill Was more referring to the actual broadcast, like cameras and stuff. Optus' product wasn't up to scratch for 2018. I shouldn't think there'd be any other issues with the WWC, given the past big tournament's we've hosted in Aus. Fingers crossed, I guess 🤞🤷