Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (42%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (8%)
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Total Blackout (6%)
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TV (2%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Melbourne, Narangba, Ballarat, Brisbane, Kurrara, Adelaide, Horsham, Hobart, Perth, Vasse, Bairnsdale and Wollongong.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Total Blackout | |
| Melbourne |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Narangba |
Phone | |
| Sydney |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Danny T.
(@happyboydanny) reported
@Optus Hi, any ETA & reason on the broadband outage in Sydney Potts Point? Obviously, v. bad timing during a lockdown working-from-home. :/
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Mooty loves his friends No 🧢
(@GoMootyPro) reported
@SliccMick @Optus Jeez wtf that's a bit wild. When is your contract up? I never had an issue in newy hey
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WM
(@MaiWenqi) reported
@Optus Why is the my NBN speed so slow? Undergoing any problems?
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a whole lot of geek 💜
(@awholelotofgeek) reported
@Optus when we moved into the new house the power cord that goes into the nbn and power socket is missing! Now I read on the NBN site our service provider is supposed to replace things like that free of charge. So how does on go about getting a replacement for it?
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Katie 💫🌏
(@Katie_Seventeen) reported
Aussie fam, anyone else having network outages with @optus for the last few hours? I have no wifi, I have weak 3G at best 😡
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Crpyto Bro
(@deren_sydney) reported
Optus down again in Sydney?
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James Walker
(@serious14) reported
SHUT ******** UP OPTUS SPORTS LITERALLY NO-ONE WANTS TO HEAR FROM YOU
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WM
(@MaiWenqi) reported
@Optus Why is my NBN speed so slow? Undergoing problems tonight?
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L ▲ C H Y 🅴
(@Tydewest) reported
@Optus is their some kinda issue going on 4G/5G in the Edmondson Park area because nothing but 3G
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☪️ Shayne Chester بلال محمد الحاج
(@shayne_chester) reported
@D_Melissa2 I spent a long time onto Optus this arvo b/c I had no connection. They couldn't find a problem and said, "it's strange." Having to work from home with no www seems par for the course.
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Jackson SST Wright 🇦🇺 🌏 🌟🌌❤️
(@jsstwright) reported
@riellefps I couldn't tell if it was an Optus problem or just Apex D:
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Richard
(@Lucid_Richard) reported
@Optus haven’t been able to use the internet or phone since 11am in Bahrs Scrub, 4207, tried calling support and no one knows what’s going on, the most I’ve heard was “we are having outraged” Any news?
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Michael With Two Y’s
(@SliccMick) reported
@GoMootyPro @Optus Yeah and when I called to see what I can do about it, they legit pretended to lose connection and hung up on me 3 times I’ve never been so angry
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Jim Caro, PhD
(@jimcaro) reported
@Optus you used to have a very well staffed online customer support service. I can’t get hold of one and if I do get a response, that’s after more than two hours waiting. Still can’t adjust to our new normal?
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Bully
(@idrewthis) reported
Signal is better with Optus but switching back to ITV for the half-time ads. #ENGDEN #ENG #ComingHome
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Dani
(@blueskydream80) reported
@conniecoburg @xskinn Yep! I had to go to the Optus store at a local shopping centre to replace a broken phone this week (no other option) and was shocked to find EB Games, a camera store, Adairs, book shops etc... all open as "essential services"......
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Mooty loves his friends No 🧢
(@GoMootyPro) reported
@SliccMick @Optus Surely it's been 12 months already? Ay I ain't ever really had an issue hey haha. That's sucky
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Michael With Two Y’s
(@SliccMick) reported
@GoMootyPro @Optus Ages, cause I got locked in with that HN deal Everyone on @Optus has been having issues, seems their way to solve it is to hang up on you
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DESMOND LAST
(@desmond_last) reported
@Optus No Optus - it is the same every time - you are not able to fix it. I want my money back for all the time that the system has not been working. Why should I be charged for a faulty system? This phone and system have not been right since the first day of my contract.
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Kate Hodges
(@katie19_06) reported
@Optus I've DM'd you twice today about activating a prepaid Sim card for work - system appears to be down since yesterday?? Can someone please reply??
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Paul Wilson
(@prwsydney) reported
Come on England not sure I’ll last until kickoff with these horrible pricks on Optus sport
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Mooty loves his friends No 🧢
(@GoMootyPro) reported
@Optus NBN is down again... #Optus
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James Walker
(@serious14) reported
The absolute ******* worst thing about modern football coverage is this incessant need to talk over the pre-match atmosphere. Spoilers for you pundits... no-one cares about your inane, cliched observations. Let the crowd do your jobs. Yes Optus Sport, this means you. #Euro2020
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Optus
(@Optus) reported
@desmond_last Hi Desmond, I'm sorry to hear about the trouble you're having with your device. If you are having issues with calls cutting out we can take a look into that service from our end. Please send through a DM, our team will check that out and the Optus Sport issue. Rob
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jyoti
(@alewifebycIairo) reported
optus sports switch up wtf my stream is so choppy dieeeeeee
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Graham Yates
(@grahambowtie) reported
@Optus terrible mobile coverage in Five dock it bounces up and down so no possible calls can happen
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Dr Serena Love
(@drserenalove) reported
@BobCollins @BarrowcliffeR I was on Optus, which is a "city plan" because it has such poor reception in remote locations. But let's be honest, I'm not really a city girl ;)
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meema
(@ShameemaNAM) reported
@Optus That's not good enough at all! I have paid for a sim that doesn't work due to a known issue to you(5 days) then why is it being sold at all!!!
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Lyn
(@lyng62) reported
@MasterSharky @UpUpNulla @Optus Obviously their solution to him being charged for my calls was to cut off the phone
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David Wildgoose
(@davidwildgoose) reported
And I'm glad the Optus stream waited until after the game was over to **** itself.