Optus Outage

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Optus problems in the last 24 hours

Optus Outage Chart

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Most Reported Problems:

Total Blackout

Optus Outage Map

The most recent outage reports and issues originated from Sydney, Melbourne, Brisbane, Perth, Adelaide, Taree, Mackay, Logan City, Central Coast, Kwinana, Griffith, Newcastle, Elsternwick, Noosa Heads and Albion Park.

Melbourne Phone
Sydney Internet
Sydney Internet
Sydney Internet
Sydney Internet
Melbourne Phone

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • auscamonline AusCam (@auscamonline) reported

    I am pretty sure you can configure it to call foreward (but you'd need to be in a signal zone of course to configure that). Otherwise call Optus and get them to set that up. When we were in Quinninup I had my Telstra phone do it so I am sure Optus can.

  • Bridie_WA Bridie Jenner (@Bridie_WA) reported

    @Grannymay69 Only lucky that his mate was already down there and messaged him just before he left, otherwise he wouldn't have the Telstra phone and so no contact (mate on Optus too) It's madness.

  • Bridie_WA Bridie Jenner (@Bridie_WA) reported

    @auscamonline it has an Optus sim, but there's no signal whatsoever. Also, no internet... We have an emergency Telstra phone that works, but don't want to miss any calls re jobs

  • Erniebroglio Bobby (@Erniebroglio) reported

    @MSNBC @MeetThePress That was bad of Optus

  • Alex_FranciSAF S.A.F (@Alex_FranciSAF) reported

    @Optus I’ve DM’d those details. Seriously get your network together. After 8 years ive watched the service go down and the cost go up. I will just move to another provider and you can have all the terrible devices you sold me back.

  • DoomyDoes Doomy Does (@DoomyDoes) reported

    @Optus Thanks Optus. I just spoke to your team and able to save about $30 a month overall with much more data. Once I sort out the issues with @Telstra (well... at this stage likely the TIO) I think I will be visiting our local Optus store to port everything.

  • DoomyDoes Doomy Does (@DoomyDoes) reported

    Hey @Optus and @VodafoneAU, do either of you have any special offers for people bringing over 3 mobiles, mobile broadband and 3 tablets plans. I am sick of the lack of follow through from @Telstra on everything and need to see if I can find a better solution.

  • NeilB62566413 Neil B (@NeilB62566413) reported

    @Optus was wondering as it is now more than 24 hours since the tower at Minmi Newcastle has been having issues what is the repair eta and compensation are you going to provide effected users of your service

  • DH2078 De-vangad 🇮🇳 🇦🇺 (@DH2078) reported

    Dear @Optus your wireless broadband is so slow that I can’t even stream YouTube videos in pick hours and I live right next to Williams landing town centre. Most of the times I have to use my mobile phone (not Optus) as a hotspot. Please do something.

  • MsLettice MsL (@MsLettice) reported

    Optus wireless internet in our area is so bad! So bad!!!!! And not to mention slow! So slow!!! @Optus #frustrated #cantwatchanything 😠

  • CanzyD canzy darrin (@CanzyD) reported

    @Cpcc15 @Optus That next reply was a beauty, Sorry Rob anything else or any other way we can tell you we don't give a shit but do fell free to DM us so we in the office can keep laughing at your problems.

  • wurzelofoz Chris Jones 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@wurzelofoz) reported

    @DeanRosario @mattycougar I was very sceptical of the OPTUS deal with the football, however.. ....now I've swapped over, I'm very impressed. For less money than I was spending with Telstra, I get better service, faster speeds + the football.

  • hey_jupiter Crystal Lee (@hey_jupiter) reported

    @Optus I also got no help for online chat. I was asked the same questions over and over and gave up.

  • SriVarshini19 Sri Varshini (@SriVarshini19) reported

    @freyaworrall @Optus I’m having the same issues ! Can’t even read an article on safari , same ad keeps popping up ! @Optus

  • nupuraggarwal Nupur Aggarwal (@nupuraggarwal) reported

    @Optus I am constantly getting a 522 error on your mobile app and website while trying to recharge, this is really ridiculous as I am left with no data and no way to make any calls. Please fix, this is so problematic.

  • chris31demons irwins@qld (@chris31demons) reported

    @StarsBBL @MCG @Optus Great seats. Poor effort

  • Urquie_Coffs Greg (@Urquie_Coffs) reported

    @Optus PM Optus re address and problem. Took awhile to send due to poor reception.

  • YTRubiconAU Rubicon (@YTRubiconAU) reported

    @amaysimAU I just got this sim pack and I Transferred my number from Optus and it has been 3 business days and I have got an email saying it’s up and running but the sim card still does not work. Waste of $40, Btw all of your Tech support is down and that doesn’t help at all so now I’m here

  • NeonsStyle NeonsStye (@NeonsStyle) reported

    @Optus @ethnick10 No, it has not! I was sent this as an explanation by Ubisoft today Jan 25th 2020 for exactly the same problem. It is NOT RESOLVED!!!

  • gorkem1232 dragonfly298 (@gorkem1232) reported

    @Optus tell your technicians to go **** themselves

  • CosettePaneque Cosette Paneque 🐢 (@CosettePaneque) reported

    @TPG_Telecom It's time to seriously look at switching to @Optus or @Telstra. And filing a complaint with the Telecommunications Industry Ombudsman.

  • Torbcer Torbcer (@Torbcer) reported

    @KLOpog Yeah **** u optus bad Australian internet provider (i think) let my MaN klo use internet

  • peteegg Peter Egglestone (@peteegg) reported

    Ok so #optus you’re even worse than I thought. Your #CustomerService is the worst I’ve experienced. #stillwaiting for a call back from your supposed expert team four days later! You never miss an opportunity to disappoint!

  • lustybustylara LustyBustyLara 💋 (@lustybustylara) reported

    LOL ****> everything was going so well until they want my drivers licence and medicare etc ... im pretending to be my mum who dies 3 years ago because optus was being ridiculous with what they needed me to do to prove she was dead. FINGERS CROSSED I DONT LOSE INTERNET ACCESS

  • AllSportsCam Cam (@AllSportsCam) reported

    @john_ms @Optus I’ve had similar issues for the past 2 weeks as well. Inner city and north shore. Coverage has been horrible.

  • Jade_upsidedown JadeKnowsBest (@Jade_upsidedown) reported

    @Optus all of my incoming calls are showing up as private number! Please help 😫

  • Blakeeyy1 Blake (@Blakeeyy1) reported

    @Optus just failed a vision of stormwind because of your pathetic internet company time to pull ur heads out of ur ass and actually deliver some quality internet for once u fking gremlins $80 a month for DOGshit internet hope u have shit days all of u fking complete apes /spit

  • Jessica68063545 Jessica (@Jessica68063545) reported

    @amaysimAU Amaysim, you are the worst! I ported my number from Optus and it doesn't work. I am without mobile call and internet access for over a day. I called so many times last night, you promised it will be resolved by 8pm and now over 12 hours, it still hasn't been resolved :(

  • bforres87965230 .b.forrest (@bforres87965230) reported

    @danielnemec @Optus Nobody wants to help you because your a joke

  • baldtyong chef cece @ 💙🦁 (@baldtyong) reported

    feel like pure shit just wanna be playing the optus stadium minecraft world 💔

  • FlashCric 🏏FlashScore Cricket Commentators🏏 (@FlashCric) reported

    First innings totals of 180+ have been chased down just once from six attempts at Optus Stadium. If the Strikers can fight their way to that total they will be in a great position still. #BBL09

  • dazz2020 Daniel 🇦🇺 (@dazz2020) reported

    @DNWilson1991 @mrjamesmoore @kayosports_help @OptusSport Optus sport was down this morning

  • Kulrak Kulrak (@Kulrak) reported

    @Optus So it's your company policy & tech team that sucks, not you personally. Got it.

  • Duffbeer88 Duff (@Duffbeer88) reported

    @DynamiteDons @OptusSport Yeah, you're not alone mate, optus being horrible as always

  • charlietech Charlie (@charlietech) reported

    .@VodafoneAU on the NSW central coast was affected today by the lightning storm on Thursday night. One transmission mast went offline after suffering a direct hit. Another 2 were affected by power surges from strikes near by. All service is back to normal now @Optus affected 2.

  • SamEdwa61067267 Sam Edwards (@SamEdwa61067267) reported

    @Twopaw1 Hi 2paw. Sorry for lack of cantact. The whole of the Optus network went down over the entire eastern side of the country. It's back on now but still drops out from time to time. Usually in the middle of a conversation of course.

  • lozza929406 Lauren CARBONE! 🏆🦅 (@lozza929406) reported


  • lozza929406 Lauren CARBONE! 🏆🦅 (@lozza929406) reported


  • kate_h87 Kate Ellis (@kate_h87) reported

    Thrilled with how amazing @Optus has been in regards to customer service after switching over from @Telstra after 10 years plus! #byetelstra hubs is about to make the switch too!

  • EmJaeCaer Michael Carmody (@EmJaeCaer) reported

    @jdude_tv @Mac_is_trash thats not a way to stay in business though Like I love the 400-500Mbps down I get on our Optus 5G test gear, but I have no delusions thats going to be the speed when the masses get on the towers.

  • shayne_hope Shayne Hope 📰 (@shayne_hope) reported

    @correiasays Time to cancel my Optus subscription. 🤮

  • emmdoz Emmdoz (@emmdoz) reported

    @Optus Hi just wondering if the Optus servers are down or something. Around 10pm last night both my neighbour’s wifi and my own, of which are both Optus, failed to get internet connections. Any help would be appreciated. Thanks

  • raitkenhead Robert Aitkenhead (@raitkenhead) reported

    Brilliant game, shame it was my first awful experience with Optus Sport

  • PaulKapeleris Paul Kapeleris (@PaulKapeleris) reported

    @Optus @OptusSport 7 dropouts in the past 2 minutes. I think every customer is entitled to either reimbursement or a month compensated. Absolutely ridiculous.

  • cass_stanford Cass Stanford (@cass_stanford) reported

    @Telstra come on guys. Get your shit together. This is signal is laughable. Says I have 4G but internet doesn’t work. Thank god my plan is up soon! Hello @Optus

  • jacklin_harry Harry Jacklin (@jacklin_harry) reported

    @Optus @OptusSport Really sucks when you wake up at 5 drive to get your mate drive further to the clubhouse to watch it and we’re both sat here falling asleep waiting for your stream

  • stevefitzg1 stevie fitzg (@stevefitzg1) reported

    @OptusSport Optus sports service is injured! It's streaming service is so bad this morning I will be thinking of making a substitution myself and switching to another service😠

  • PaulKapeleris Paul Kapeleris (@PaulKapeleris) reported

    @OptusSport @Optus fix your #WOLLIV stream. Dropouts and poor quality

  • RedFromNZ Cam (@RedFromNZ) reported

    @Optus @OptusSport Yeah will do. I've tried my wifi with iiNet and gone into 4G and having issues still

  • arty_hardwick Arty Hardwick (@arty_hardwick) reported

    @RyanHMiu Already do have fetch through Optus. Have to say it beats Foxtel at every turn, Especially price. The ONLY reason I wanted Fox was Eurosport & now that’s no more. Happy customer over here

  • Mparkhouse1 Mathew parkhouse (@Mparkhouse1) reported

    @OptusSport time to listen to the experts for the next hour before the game... ffs your so shit optus was way better when foxtel ran the football in this country!! Who carrs about these two knobs opinions if they wher any good at football they would be managing not boring fkn us

  • Warbraindrew Andrew Keith (@Warbraindrew) reported

    Can’t get **** all sorted to watch #WOLLIV in Japan. Spewing Optus doesn’t work here. 😬

  • JT_Sports123 Joe Trescothick (@JT_Sports123) reported

    @brumby_fan This is bad, Fox won't even bother bidding for the rugby next deal. Optus will get it cheaply.

  • RaiderHbomb Hamish Wood (@RaiderHbomb) reported

    @Raiders_24Sep89 @BJssoR @isikcaner @ReadingThePlay yeh true but the infrastructure to relay the information back to the home user at the end is the NBN, Optus are a cluster in their own right. Live stream had no issues streaming NRL for the last few years, Telstra had no issues with it.

  • HeidiMonsour Heidi Monsour 👠👩‍🎓🇦🇺 (@HeidiMonsour) reported

    Well @Optus you have now lost your most loyal customer in Brisbane. My father was with you since you started over 20 years. because of terrible service he’s cancelled him account. He was actually told by your staff that the best option for him was to. Very sad and disappointing

  • axdc1 not a weeb😎😎😎 (@axdc1) reported

    @Optus Bro why is my mobile data so slow

  • ChrisE777 Chris Evans (@ChrisE777) reported

    @Optus can you tell me what’s the problem that has caused the mobile data to go back to near dial up speeds.. within the act 2905 area ..

  • Harmanj99145603 Sardaar_huni (@Harmanj99145603) reported

    @Optus Amd now since my last conversation... even 3 g is not working... fed up of the service.. Please...do something

  • kimberleyhendry kimberley hendry (@kimberleyhendry) reported

    Day 7 without internet and with absolutely no help or direction from @Telstra. Time to switch I think. @Optus WYD 👀

  • Bzendra123 बिजेन्द्र श्रेष्ठ (@Bzendra123) reported

    @Optus network on the Western Sydney line (newtown onwards) is so poor and frustrating