Optus Outage Report
Why is my Optus service not working?
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (48%)
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Phone (30%)
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Wi-fi (11%)
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E-mail (6%)
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Total Blackout (6%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Melbourne, Moree, Brisbane, Sydney, Adelaide, Perth, Central Coast, Cairns, Sunday Creek, Fingal Bay, Bridgetown, Hawker, Albany, Bentley and Warrnambool.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Moree |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Phone | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Unite Tincx
(@Tincxfn) reported
@Optus fix ur ****** servers I can’t do anything you stupid ******* provider
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Optus
(@Optus) reported
@WoodLeonie Hi Leonie, Optus along with other communication companies have been working to address issues with increasing amounts of scam, spam and spoof calls. If you'd like me to report these just PM and I'll get the details. Meg
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Alex 🇦🇺🇮🇹 EURO 2020 winners
(@ElCapitanoHarry) reported
Why ******** is Carl R*binson on Optus sport 🤢
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Simon Templar
(@vk3xem) reported
Complaint 2021/06/06800 has been lodged with the TIO regarding #Optus and the sale of the useless Galaxy Watch 3.
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Optus
(@Optus) reported
@jrade76 @heron_andrew @OptusSport Sorry to hear about your Optus Sport app buffering issue on your LG TV, John. Are you facing the same buffering issue on another device like a phone or table? Kartik
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Sophie McKay
(@SophieMcKay) reported
@Optus @OptusSport Yes, I’ve done all of the above. I am able to cast YouTube, Netflix etc without a problem, though once I switch to @OptusSport it buffers and disconnects
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Simon TB
(@SimonTB4) reported
@Geelonggolfer @TimLaneSport Rob, those two teams have massive support all over Australia. How big would a Dons Hawks crowd be had it been played at Optus? Isn’t there an argument that says the A in AFL means Australia which should include Tassy don’t you think?
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John Smith
(@jrade76) reported
@Optus @heron_andrew @OptusSport Hi there, the issue seems to have resolved itself after turning the TV off at the power point, waiting the obligatory 30 seconds and then switching it on again.
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Jamesy
(@JamesyR1) reported
@telstra My dead Dad has never been on our account and trying to get a new service for some reason Telstra listed my Dad as a 3rd party??? Seriously, he had his own service with iPrimus so why is Telstra's client database so messy @Optus please contact me as I want a new service
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Andrew Jakowenko
(@JAKO_NO_C) reported
@optus what’s wrong with your service now?!
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Evelyn
(@serotonin11) reported
Not happy @Optus ! Wasted almost 2 hours trying to make a very important phone call but your reception is terrible, keeps cutting out! Thank you for the crappy service and stress.
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Crypto ฿itlord
(@crypto_bitlord7) reported
@Optus Don’t lie to me bro it’s not odd it’s by design. I wanted to watch it in bed on laptop and wouldn’t let me log in. Then logged my mobile app off. Once I logged in it would no longer allow me to watch it. You cost me a goal bro how you gonna make fix that
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Diana Gibson
(@digibaus) reported
@Optus you have reported an nbn outage in my postcode since Friday . Your chatbot is no help. I want a human to contact me.
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Cap'n
(@captainbarndog) reported
@NBN_Australia I have already spoken to @Optus, the issue is with NBN infrastructure. It just doesn't seem fair that they should have to pay for @NBN_Australia's failure to provide a service.
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Crypto ฿itlord
(@crypto_bitlord7) reported
@Optus You haven’t replied to me DMs. Why would any Australian pay for a service when we can watch it for free with less headache. Your service is an embarrassment to our country #OptusSport
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Craig Harnett
(@craigharnett1) reported
@tommorris32 @FOXFOOTY 1 of 2 - Hi Tom….. not sure I have ever anyone raise this but to help even the draw plus promote the game each of the Melbourne based teams should be made to play one “AWAY” “Blockbuster” in either a neutral capital or major regional location. Eg Tigers v Bombers at Optus.
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Khortish
(@Khortish) reported
That was simple to cancel my @Optus plan via their Optus App messaging service. I thought I'd have to jump through hoops and say "No" to offers several times, but took 2min and no questions/offers from them. If it weren't for budgeting, I'd stay.
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iris
(@fI0wery) reported
@weafyisnothere yeah i understand that, a lot of people have been telling me that my optus not valid so sorry if i sound a little rude, not my intention :)
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Khalil Kayal
(@khalilkayalKK) reported
@flemo_bill @VinceRugari @beINSPORTS_AUS Yes you're right. $20 a pop is fair bit for the service that's not the quality of Optus but it's an option i will certainly consider.
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MW
(@skippywaring) reported
@munawarmac1 With Optus so get it for free, great if you like soccer but **** all else on there.
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ThisOldMan
(@Heplayedfour) reported
@OptusSport Calm down Optus. It's only 3pm on a Sunday. You can only post this stuff after 10pm
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travski
(@travski73) reported
@Optus don't trust the network status on optus website. I've been told by optus my internet could be down for a week. I'm at Bald Hills QLD. I guess they don't want the bad publicity.
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David Lee
(@Stoxxie) reported
@davispg They are piggybacking off it. Telstra, Optus and other networks couldn't afford to build a 5G network from absolute scratch.
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cousy
(@thebomberboysss) reported
@Big_T_2 @Optus Yet, still time to whinge about ****, sook.
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Simon Templar
(@vk3xem) reported
Optus lied to me at least 3 times, so I am changing mobile and NBN to Belong. Any trouble from Optus I will contact the TIO.
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pigeon 🕊
(@pigeonburger) reported
Will my internet provider @optus unblock port 25 for me so I can run my @pigeonburger.xyz email service again?
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Cap'n
(@captainbarndog) reported
@Optus @NBN_Australia There's really no point, there is nothing Optus can do that will satisfy me. The ONLY solution I'm willing to accept is full restoration of service, and since the fault is with NBN infrastructure, there is nothing you can do. It would be a waste of my time.
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Neil Horneman
(@tbkAustralia) reported
@Optus I have been an Optus customer for over 20 years. I am now a pensioner living from day to day. I can’t afford big plans – I don’t use much data. I have been on a 5GB my MBB Plus plan for 8 years. My service number is 04. My stick modem was working fine until Microsoft turned off
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Leonie Wood
(@WoodLeonie) reported
@sallyrugg had five (5) calls today - 2 from 'no caller id', 2 from a disconnected @optus mobile in WA & another from a fixed line in Sydenham - all threatening to cut off my internet within four hours unless I paid up. And the taped opening? An English woman saying "Hello dear customer".
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Motz
(@slatino03) reported
@OptusSport Optus needs David to teach u just to say Macedonia guys Never north