Optus Outage Report
Why is my Optus service not working?
Some problems detected
Users are reporting problems related to: internet, phone and e-mail.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 03: Problems at Optus
Optus is having issues since 08:00 PM AEST. Are you also affected? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (71%)
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Phone (10%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (5%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Brisbane, Perth, Sydney, Canberra, Melbourne, Sunshine Coast, Toowoomba, Adelaide, Central Coast, Mandurah, Gold Coast and Wodonga.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Gemmell
(@raymond3020) reported
from
Melbourne, State of Victoria
@Optus tried to use your chat. Won’t let me log in or change my password #fail #optusfail #needanewprovider
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Brendon Coetzer
(@iDesignGuyau) reported
@Optus @Lisablair2014 The problem is there’s little information about this and even Optus personnel spent hours trying to resolve it without knowing about the outage.
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Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺
(@wheelyweb) reported
@shoobe01 Not seen that. Assuming it's a USA thing. No doubt you've heard about our recent hack/security issues with large orgs? cc @optus cc @medibank
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James One😷
(@james00000001) reported
@davispg My partner is an ex customer of both Optus and Medibank. She received emails from both 😔
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💧Julian
(@AG6LE) reported
from
Oberon, State of New South Wales
@DanielAndrewsMP @VictorianLabor Never forget the other mob sold it to Singapore Power, part of be regime's investment company, like Singtel, and thus Optus. Their greed and cost-cutting caused over 100 Victorians to die an agonizing death on Black Saturday.
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The Olefin Electric
(@TheOlefin) reported
@PaulFletcherMP Seriously?... The ex-optus shill who facilitated the theft of 10 million peoples personal information by actively reducing cyber security compliance measures has an issue with the effects of reduced cyber security? It's pretty bold of you to be so vocal about your f**k up.
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김유라♡
(@onyxaespa) reported
@ServiceNSW How do you know you’ve been breached ? I’m an ex-Optus customer.
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Nomorebullshit
(@Nomoreb01245451) reported
A 🧵 on the worst customer experience received from @Optus with the latest #optusdatabreach #optushack that it needs to be called out. I was notified about being impacted with one email and very little information this is my story so far…
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Tube
(@ps5pro) reported
@Optus Maintenance again! Maintained in my area 5 or 6 times in last 6 months, each time lasted 2 weeks. And leaked my personal info. Customer service in the app is talking to the air. Great Optus. You know what a desperation is? Mobiles and internet service all with you!
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AEB
(@AEBayley) reported
@PaulFletcherMP Have you owned your part in why Optus watered down their cyber security. Sit down if answer is no
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RichardB- 🇺🇦 condemn Putin, 😷 💉💉💉💉 🌈
(@RB_Citizen) reported
@PaulFletcherMP Wtf are you on about ******** Fletcher? Especially as the fwit who gave Optus the all clear to not have strong security!
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Brendon Coetzer
(@iDesignGuyau) reported
@Optus any update on the number share outage? #numbershare #optusnumbershare
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Quack
(@Crackerquacker) reported
@Optus the mobile phone tower that was supposedly upgraded to 5G had poor reception this morning. I couldn’t log back in to Pokémon go to use my daily incense, wasting most of it @NianticHelp help me out here too
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Scott
(@scottjla) reported
@WonderfulDay01 @Anthony_Klan This really should destroy Optus as a company as to how incompetent they were with this, problem is most people don't understand, and see this as a cyber attack on Optus, rather than not having locks on the doors. Who knows what other data they've been leaking
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💧 Data Dot 🏠 Now with improved 5G - Jingeri
(@petermclarty) reported
@JustSaying8888 @AlboMP If only the LNP hadn't enacted legislation which forced the Telcos to keep the data. Not to abrogate Optus, they had poor process for an open api to be there with that data behind it
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Thomas Anderson
(@ThomasA46337901) reported
@CommBank Hi @CommBank, could you please advise if you have plans to get 2 factor authentication for login on NetBank? In light of the recent Optus & Medibank hacks, this seems like a pretty basic protection layer currently lacking. It’s really a shame since you already have the app for it
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Jason 💉💉💉💉 🍔🍷🥃
(@Jason98372833) reported
@PaulFletcherMP Did you lobby your corrupt coalition mates to water down security requirements when in the Optus Board? Optus now rightly losing customers in droves. A side effect of yours and Gladys’ effect maybe? You Libs cast a pall over everything you touch…
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moby dickgirl 👻
(@epistemophagy) reported
The three entities were: 1. Singtel Optus, Australia's second-largest mobile carrier, with the same attack used here 2. Medibank Private, one of Australia's largest health insurance companies, with AFAIK an undisclosed attack 3. an unnamed employment service provider (ESP)
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Jack
(@mckija) reported
@MarkDreyfusKCMP We need “right to be forgotten”. Optus was holding and using my data from 7ish years ago? I’m not even a customer anymore. If I choose a company should be able to attest to the fact they have removed me from everything.. Bad data and security habits 4 Optus.
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Adam Gemmell
(@raymond3020) reported
from
Melbourne, State of Victoria
@Optus talk about impossible to contact you to find out why my nbn is not working. Happy to give my data away but not help.
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Im a blind trust..
(@larajay66) reported
@PaulFletcherMP Hacks that happened under your watch.. hmm?? Seems giving Optus a free pass on security was pretty fricking stupid hey
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Cranky
(@Ogregator) reported
@anna_prole @revardin Ive been thinking the same thing. Whats the common denominator here? Do they use the same outsource? Is it a breach at the datacenter? Did the optus breach meant more then customer creds were stolen? Did they access RDP details, that sort of thing?
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Nomorebullshit
(@Nomoreb01245451) reported
9/ another person from Optus customer relations told me I would need to create a new email and cancel my current equifax to get a credit (no attempt from Optus to come up with the many customers like me that proactively tried to secure their ID after Optus refused to help)
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villaminium.eth & •17.eth •50.eth
(@villa_nft) reported
Hey @Optus care to explain why I am still waiting for my iPhone to be delivered despite it being at your warehouse for over a month and promising me I’d have gotten it within a week of launch? Poor form. And yes, I’ve complained and no, you haven’t bothered to acknowledge me.
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no way
(@no_fkng_way) reported
cybersecurity experts discovered Optus was running a “not secure” customer login website more than 18 months ago, in a “major error and configuration issue” that “can enable all manner of external digital intrusion and nefarious actions”.
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Adam Gemmell
(@raymond3020) reported
from
Melbourne, State of Victoria
@optus nbn cable offline. Can’t contact you at all via chat or technical difficulties. #fail #optusfail
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Left handed Gemini
(@LeftGemini) reported
@StevenGreen31 @deniseshrivell Clare O’Neil isn’t a fit minister. Mark Dreyfus literally is pre alzheimers like Biden. Old and slow. Optus was her watch Medibank was her watch Woolworths was her watch. Labor was a heckler but can’t get near the LNP standards that ran smoothly 9 years.
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Laralotus
(@Laralotus007) reported
Advice appreciated. Optus has exposed by medicare and license number. Not willing to do anything to help. Is there a class action? Do I have to pay for a new license as well as going through the time consuming application process? Advice appreciated. Thanks!
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Peter Krohn
(@peterkrohn24) reported
@EquifaxAU PUBLIC NOTICE: I, Peter Leonard Krohn have never lived at 3 MARKWELL Place AGNES BANKS NSW 2753 and I have never applied for finance from Optus Financial Services. #EquifaxAU #Optus
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💧Charlie Bell
(@CharlieBell0) reported
@michaelJwyllie Not only Optus. I got a similar email from Medibank Private. I haven't been a customer for 10 years.