Optus Outage Report

Why is my Optus service not working?

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours

The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Optus Outage Chart 09/28/2023 00:00

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Optus compensate me for the outage?

Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • Internet 51.99%


  • Phone 24.37%


  • Wi-fi 10.20%


  • E-mail 6.68%


  • Total Blackout 5.05%

    Total Blackout

  • TV 1.71%


Live Outage Map

The most recent Optus outage reports came from the following cities: Sydney, Melbourne, Brisbane, Bendigo, Maitland Vale, Night jar, Perth, Toowoomba, Cairns, Canberra, Townsville, Portsmith, Mackay, Tamworth and Wollongong.

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City Problem Type Report Time
AustraliaSydney Internet
AustraliaMelbourne Phone
AustraliaSydney Internet
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaSydney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • apparition100 Apparition100 (@apparition100) reported

    @Optus I got a sms from Optus saying my area will have internet outage tomorrow from 8am to 4pm. Since I don’t have Optus mobile hotspot and need to work tomorrow, what are my options?

  • BrianKoop1 Brian Koop ***** lefty sewer rat @ church of Tweet (@BrianKoop1) reported

    Internet is down in my area since am yesterday. I phoned Optus to find out what is going on. Here we go he avoids my question and start asking me questions in the hope of selling me more product. I say answer my question several times until he gives up on trying to sell me stuff.

  • Pitt25 Frank Mu (@Pitt25) reported

    @Optus I cannot login your app too, even log out existing account and can’t re-login. If anyone already login the app do not log out and you will never login back until Optus fix this bug.

  • phil_aussie Aussie Phil (@phil_aussie) reported

    @timdy Bad luck for Optus employees

  • Anant01871837 Anant (@Anant01871837) reported

    @Optus Wow what a service.....optus is operating in Australia. We have no internet on Monday morning which is a busy time. When we call their customer service it says customer service center is closed and i am calling them at 08:30 am. Amazing......kudos to optus

  • WCE92940618 Morsey (@WCE92940618) reported

    Your customer service is beyond a joke @Optus

  • rachplayssttv rach ✿ (@rachplayssttv) reported

    @Aussie_BB it's what happened.. my partner spoke to someone on the phone and apparently someone from optus was able to cancel my service with you. i was so confused by it all.

  • BestFamilyCars_ Scott Murray (@BestFamilyCars_) reported

    @NBN_Australia @Optus Our SP has been equally hopeless at every step. This outage happened on Thursday morning, and still nobody has a clue how to get it fixed. Telcos are lightning quick to get paid, but when it comes to fixing a tech problem: dumb as dogsh!t. @Telstra incl. Get it together, you lot.

  • NBN_Australia nbn™ Australia (@NBN_Australia) reported

    @BestFamilyCars_ @Optus Hi Scott, sorry to hear this. For updates on this matter please continue to liaise with your service provider. If there are issues found on our network, your provider will be working with our nbn support team for investigation and updates. Thanks, Sarah

  • Pitt25 Frank Mu (@Pitt25) reported

    @captcorbo @Optus I have the same problem

  • lizsydneycomms Libby Shaw (@lizsydneycomms) reported

    It has now been TEN DAYS and I am still not receiving text messages on the Optus network and they STILL haven't taken any steps to resolve it.

  • lizsydneycomms Libby Shaw (@lizsydneycomms) reported

    It has been 9 days and I am STILL not receiving text messages and Optus STILL hasn't done anything to fix the issue.

  • PunishedDilbert pünïshëd dÏlbërt (@PunishedDilbert) reported

    @decryption I've held onto my Optus service for a long time. back in 2014 they had a thing where you could pay a $5 fee for a data share SIM with no ongoing costs. Have three additional SIMs on my service that are grandfathered in, but it's getting to the point where I'll probably change.

  • Razorback40 Mark Anderson (@Razorback40) reported

    @rdpt01 @matt_goodheart @BarstoolUA Nc state beat us 3-2 in a pitching duel to go to Omaha last year. Optus made a bad throw to second and they hit a home run the next pitch or they lose 2-1. Lots of ways to win baseball games

  • footyindustryAU sportsindustry (@footyindustryAU) reported

    @Bender240d COVID hangover, restrictions at Optus Stadium, poor early season form from some of the usally larger drawing clubs, fixturing changes that have put smaller drawing clubs in first and former blockbuster fixtures that normally take place early being moved or not fixtured.

  • raymond3020 Christopher Jarman (@raymond3020) reported

    @Optus talk about the run around to cancel a fraudulent order on my mobile account. Three numbers given so far. Somehow Optus allowed an order on my account from a different state with my vic drivers licence. #FAIL

  • Oztiger57 Tiger Charlie a loose unit..🦘🐯 (@Oztiger57) reported

    @Internode i had to change my mobile provider to Vodaphone from Optus...first time i go away i end up in a 'no network connection' spot...i knew Vodaphone was crap...and when i ring Internode i talk to someone in Sth Africa ...not Adelaide like when and why i signed up.

  • Anant01871837 Anant (@Anant01871837) reported

    @Optus Optus customer rep have no clue what is going on. Such a garbage company optus has been

  • _FloW_EhT nathan (@_FloW_EhT) reported

    @Optus you really need to fix your system. Trying to pay my account but have no way to do it. My credit card is frozen so can't use that. They tell me to go to a store. That's fine but the nearest is 110km away. Ask for bpay details and they won't provide that.

  • JayBooker117590 JayBooker (@JayBooker117590) reported

    Just tried to switch over my Optus internet to new house. After about 10 minutes the staff member’s computer at the other end still wouldn’t load so I hung up without success.Not a good look for a company I’m buying internet service from. #optus #NBN

  • TJustalex Thats_justalex (@TJustalex) reported

    @RalphyHeraldSun Ryan lined him up from full back, came in at full speed downhill off 70 meters and essentially bottled Jake Bowey. Chandler gently eased his opponents face into the soft Optus oval grass and was apologising in his ear on the way down. This is a travesty.

  • BestFamilyCars_ Scott Murray (@BestFamilyCars_) reported

    Hey @NBN_Australia, great job sending out a technician who can't actually fix the busted main data cable on the street. How many times does this fault need to be reported before someone gets this right? So far @Telstra's passed it to @Optus, who's passed it to NBN. C'mon! FFS.

  • Optus Optus (@Optus) reported

    @Nic49211405 Hey Nic, probably the most cost-effective option would be to move your service to Optus PrePaid and do a recharge for an extended period. If you'd like to discuss this with me just drop me a DM. Meg

  • teresa_62 Teresa (@teresa_62) reported

    Has anyone else had to reset all their devices this morning with their wifi ? Had to do all ours, we are on @Optus didn’t know if their was a problem

  • Oztiger57 Tiger Charlie a loose unit..🦘🐯 (@Oztiger57) reported

    @domnixon1984 Internode changed from Optus to Vodaphone with their mobile service....so no network coverage where i went on the weekend.

  • Skoeman74 Ross Jackson (@Skoeman74) reported

    @Optus @NBN_Australia Yeah I've done all that. This is not a new issue. I'm going to go back to the Ombudsman and try and light a fire under the NBN. It's an infrastructure issue.

  • Nic49211405 Nic (@Nic49211405) reported

    @Optus I'm moving overseas (Ireland) for 3 years. I want to keep my mobile number. While I'm away I need to receive text messages to authenticate bank/mygov/etc. What's the best way to do this? Instore/cust service call and chat on app all gave me different/conflicting advice.

  • akuzi Antony Kuzmicich (@akuzi) reported

    @Optus I always block the numbers but text are always from new numbers. What's the solution, move to Telstra? @kbrspace

  • byCOMEK name will add later (@byCOMEK) reported

    I moved my number to @Optus from @VodafoneAU ! And now i cant watch anything even youtube!! because of connection! :) shame on you @VodafoneAU your bad branch workers pushed me to this way!!!

  • rachplayssttv rach ✿ (@rachplayssttv) reported

    @kimetcetc @Aussie_BB nope, they let someone from optus just cancel and take over my nbn for the people next door. it's so ridiculous.