Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (68%)
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Phone (13%)
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E-mail (7%)
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Wi-fi (6%)
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Total Blackout (6%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Adelaide, Brisbane, Perth, Paterson, Melbourne, Sunshine Coast, Hobart, Gold Coast, Mandurah, Eden, Canberra, Toowoomba, Central Coast and Wodonga.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Total Blackout | |
| Adelaide |
Total Blackout | |
| Brisbane |
Internet | |
| Perth |
Phone | |
| Paterson |
Phone | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Emerico Barrea
(@emerico777) reported
@JBHiFi you can get absolutely anything in the whole world(tv service) from Optus fetch through “google play” through the “you tube” application on Optus fetch so it better than ANY ordinary pay tv. (NB Foxtel does not offer the you tube app but Smart TV’s do)
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Alessa 🌸🏳️🌈
(@alessalevan) reported
I absolutely cannot wait to cancel my Optus services. The worst ******* company.
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Cyrano
(@YourNemesis72) reported
@Optus Most embarassing customer service ever.
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Edwin Justin
(@edwin_dilip_raj) reported
@Optus Is there any known outage of 5g services in Westmead (2145) area? The connection is very very poor in the last few hours. I've logged a ticket with Optus support as well. Is there any alternatives? Is there an ETA for the outage?
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Jane Mac 🐀
(@MaxKatandJane) reported
@Optus Trying to upgrade my mother's plan (combined on my account with post paid service) and CREDIT CARD is the only payment method allowed. No direct debit from bank acct or post paid (as currently billed) or paypal. I do not want to use C/C for payment 1/2
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******** for matt murdock
(@heathledgcrs) reported
watch scorchers do bad now that they’re back at optus 😞
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Niloy Mahmood
(@nilz1791999) reported
@Optus nbn is down in Canterbury 2193
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riley doran
(@uminadory) reported
@57eagles @mould57 This bloke is a Optus sport highlight merchant never watch a game in his life
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Nsuf
(@rinseenrepeat) reported
@Optus nbn is down in Bankstown 2200
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Cryztic
(@crzytic) reported
Hey everyone I have figured out my problems are due to Optus which is my internet provider has had difficulties with my house connection so once I get that sorted I can stream again I will keep you all updated
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Margot Bleu
(@bleu_margot) reported
Apologies for those contacting me this week. Optus are working on network towers in my area so receiving and sending texts successfully has been intermittent. So for the next week I will be accepting phone calls. Hope to hear from you soon 😚
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Bruce Bolden
(@BruceBolden32) reported
Hey @Optus just spent an hour talking to a call center of yours overseas and couldn’t get a simple problem resolved.😡 If retaining your customers are important. You might want to follow #Telstra decision of relocating their call center back to Australia!
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Rhiannon Elizabeth Irons
(@Ahlephia) reported
@Optus My father was guaranteed a callback today in regards to the issues relating to his bill. The phone rang once and immediately hung up. How is that supposed to resolve anything? Thankfully your store in Loganholme has seemingly sorted it out. We'll find out next bill.
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ive forgotton
(@ivaforgotton) reported
Good Onya Optus Worst NBN carrier in Australia Internet down for 31/2 hours You bunch of Smuks.
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Ben Kane
(@bdalekane) reported
@Optus hey guys - your Optus Qantas 60K points promotion website won’t let people put in ID document expiry dates, it constantly says any date is not valid! Can’t enroll via Phone/Store - contacted customer support for help, no good! Can you take a look?
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SΛFFΛΛ صفاء
(@MsSaffaa) reported
Hey @Optus why is it that I have 2 come 2 twitter 2 get ur attention every time I have an issue with ur service? I have been on the phone and on messages with ur CS and i got hung up on and transferred 2 many times. It doesn't seem like ur CS wants 2 help me with what I need.
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Jordan Noy
(@Jordantheranga) reported
@Optus This is about mobile network. Not NBN
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is-not-adorable 🐺
(@doraisaadora) reported
@Optus your service sucks! Gonna change this real soon
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌𝚎 @𝚠𝚘𝚛𝚍𝚙𝚛𝚎𝚜𝚜.𝗰𝗼𝗺
(@stirlospace) reported
from
Melbourne, State of Victoria
Lol is @telstra down or just 💩 also if you thought @Optus was bad Now I know why my uncles phone always is broken don’t ever go near @amaysimAU unless you have more patience than mother Theresa and Dalai Lama. combined
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Jordan Noy
(@Jordantheranga) reported
@Optus was there an outage in the Gelong area? I can not find any info about it but have had a few people on optus net with the same issue? If there was what caused it?
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rei
(@rei_barker) reported
@Optus Hi! I got a Wifi Box with Optus 4 business a few months ago, and it's near-unusably slow. Back and forth with phone support since then to no resolution, but I'm getting escalating scary bills. I'm near the CBD, and am covered by the coverage commitment. Help, please?
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Freocookster ⚓
(@freocookster) reported
@julsc44 I wish the people going to games at Optus Stadium would all wear masks. One in every five at least was unmasked two weeks ago. Particularly bad given the train sits on the platform with the doors closed for ages before you even move.
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𝚜𝚝𝚒𝚛𝚕𝚘.𝚜𝚙𝚊𝚌𝚎 @𝚠𝚘𝚛𝚍𝚙𝚛𝚎𝚜𝚜.𝗰𝗼𝗺
(@stirlospace) reported
from
Melbourne, State of Victoria
@Telstra @Optus @amaysimAU Yeah seems like your whole network is down across Melbourne at least just went to the shops they couldn’t use 5G 4G anything but Nbn seems okay sort of I mean for Nbn in the city yeah it’s out of the usual expected level of a yes. My mum always said.
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Heaven 区咏梅
(@dawfbunny) reported
@Optus Hi there, it turned out loose hand to distribute but have good "anytime cancel" attitude. However still don't man world doesn't like business in loose hand at all. Anyway too many true beasts and 2nd generation of them. This brand sounds very bad now.
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Nick P
(@TheNickness) reported
There's an optus ad with the tag line "be part of the living network: it starts with yes". And I cannot help but wonder what THE ALL CONSUMING ONMIBRAIN needs from a telecom network?
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Pez
(@Pezzamystic1) reported
My @Optus coverage map said I can't get 5G coverage at home 🥺 Check out my Speedtest result! 370mbs Down 37mbs Up
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Richard Wright
(@RichardKGrump) reported
@GT_AUS @sszinglehead I find it extraordinary that a company as large and with such a public profile as Optus would appoint someone to a senior role while ICAC had not yet finished its investigation. This has the potential to make them look very stupid and inept.
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Stephanie Patniotis
(@spatniotis) reported
@Optus - Hey Team. Having a RIGHT time with your customer service team. It's taken me over 3 weeks trying to get my account changed from Business to Personal. I've spoken with 7 representatives, and had a different story each time... #HALP
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Lanie Laynz
(@thisislaynz) reported
@Optus so you want me to pay my bill yet a $45 choice plan doesn’t grant you hardship support or extensions , and I try to log in on my income day to pay and it doesn’t let me . Wtf old mate ? I need my number to be working. Please reach me asap
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Andrew G
(@AndrewGTalking) reported
Anyone else having phone and text issues in Australia today? I'm hearing plenty of people complaining about it? Issues with recent anti-spam requirements? #telstra #optus #vodafone