Optus Outage Report
Why is my Optus service not working?
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (45%)
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Phone (34%)
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Total Blackout (8%)
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Wi-fi (7%)
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E-mail (5%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Hobart, Perth, Sippy Downs, Wollongong, Kununurra, Toowoomba, Tamborine Mountain, Canberra, Townsville, Lismore and Atherton.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Phone | |
| Brisbane |
Phone | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Jimmy
(@jimmywill) reported
@Optus why did you get rid of the BPay option on new plans?? I like to be able to pay my bill in advance every fortnight so I don't have a huge amount come out every month. Very poor customer experience if you ask me.
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The Fresh Prince of Namek
(@NamekPrince) reported
@acccgovau Hey there, I have an issue with @Optus They delivered me a iPad that I had CANCELLED and didn't pick it up after I contacted them in writing. It's now been over 2 months and under Unsolicited Products law, They had 1 month to collect it because I contacted them in writing. 1/2
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Brad
(@beeradmoore) reported
@James_M_South @Optus And SMS. I’m telling you. Technology sucks and the deeper you go the worse it gets. It’s time to become farmers.
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Optus
(@Optus) reported
@jesscav98 Hey Jess, we're sorry to hear you are having trouble with your My Optus App. Can you please try uninstalling and reinstalling? We also recommend checking that your phones software is up to date and the memory is not full. If it continues, please DM us. Thanks - Mary
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Definitely Not Matt
(@FkNoMatt) reported
@optus is this something you guys can help with?
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Dr Deborah Davey
(@dspdavey) reported
Of course it was in the one hour that hubs and I really needed to be able to contact each other while we were out that the Optus mobile network was down in our locations. #firstworldproblems #murphyslaw
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Scott Littlefair
(@Fairy_s) reported
@Transperth I would like to note mine and others extreme disappointment and frustration at the lack of event buses to today's Home Derby at Optus stadium (659). In 35mins not one bus! Normally they come every 3-5 mins. This is pretty average service and frankly not acceptable!
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Andrew Clare
(@DrewTrumpet) reported
Optus number share is **** @Optus . Fix your problem and own up to your crappy customer service #optus #numbershare
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JimBobSquarePants 🇺🇦
(@James_M_South) reported
@beeradmoore @Optus Yeah there’s no change in network activity and I’m not exactly one for clicking spam links… Both telephony and email are so thoroughly broken in this regard.
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Brad
(@beeradmoore) reported
@James_M_South @Optus They added a thing to monitor calls from my phone, escalated it, and told me I’d hear no more correspondence from them or the higher team. Calls stopped a few weeks later. I’d happily bet money the spammers went onto a new number rather than Optus did anything to help.
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Catherine Davies 🐈⬛ 2xAZ + 2xPfizer = 4xVax
(@th_understory) reported
@karinstark79 @AlexBallhausen @Middleton_Says This is true in SA too. Telstra is awful where we live 30km from Nuriootpa and only ~80 from Adelaide CBD as the crow flies. Fortunately, Optus put a tower up and some get decent coverage but a lot are still with Telstra and the risks are massive.
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james timothy fuss
(@JamesTFuss) reported
@Optus why ******** does my internet just keep dropping and taking like 20 minutes of trying to reset/unplug and turn back on the modem constantly for the past week. I’m honestly getting so sick of this ****!
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Lucy Hood - Member for Adelaide
(@LucyHood) reported
2 towers within kicking distance just doesn’t pass the pub test. We’re calling on @Optus to undertake an investigation into alternative sites that minimises the impact on residents. Show your support for our community campaign by “hanging up” on Optus & switching providers.
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Steve Smith
(@TheLudlowLad) reported
@Optus So why couldn't you request an update and pass it on to me, the impacted customer? Too busy or couldn't be stuffed?
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Wayback Bot
(@WaybackBot) reported
Optus cracks down on decision
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Steve Smith
(@TheLudlowLad) reported
@Optus No, I don't have a mobile service with you
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Kerryn Obersteller
(@KObersteller) reported
@jasedean @Optus Mine is doing the same. Been waiting for “ support “ for over 20 minutes so far @Optus
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🇦🇺Dr David More MB PhD FAIDH AZx3
(@davidmore) reported
@optus Hi I tried DM but no response after 90 mins. My Optus / NBN internet is down. Please investigate David. See DM trail for contact details!
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Jason Childs
(@jason_jc18) reported
@Optus Please fix your internet or I'll go elsewhere
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Revd Andrew Klein ( Chaplain)
(@KleinRevd) reported
@NBN_Australia @Optus I am lodging that complaint with you now , let's cut out the middleman, coz that is obviously not working, at my expense. @NBN_Australia , get management to contact me. I am well over the ' customer service ' teams.
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Revd Andrew Klein ( Chaplain)
(@KleinRevd) reported
@PaulFletcherMP I want to talk with you about my extremely poor internet connection ,a phone that keeps dropping calls. Have raised this with @Optus but to no avail. @NBN_Australia leaves a lot to be desired. My upload/download speeds are a joke. You get back to me and explain why this is so.
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Optus
(@Optus) reported
@gkeall Hi Geoff, sorry to hear about your Optus service issue. Can please confirm which service is this in regards to, I mean mobile or NBN Home broadband? Please direct message us your full address so that we can double check this for you. Kartik
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Stephen Clayton
(@claytonsj) reported
@AlexBallhausen Yes. Worked in Dubbo for 3 years. I was with Optus so phone went down about 10km out of town. Telstra work phone was better- worked for maybe 20km past the 60km zone. Absolutely appalling coverage in the country.
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Optus
(@Optus) reported
@TheLudlowLad You can request an update on Optus network issues via the Optus App. Meg
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TonyDee
(@tgR_tsuru) reported
Optus Sport letting me down again, no Yokohama F.Marinos broadcast tonight. 😞
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Revd Andrew Klein ( Chaplain)
(@KleinRevd) reported
@NBN_Australia Done all that. @Optus called last Friday &whilst giving ' directions ' the call dropped .Have not been able to contact them since. It is not acceptable that infrastructure issues have to be explained from my end to a call centre operative in the Philippines. Contact me.
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Jason Dean
(@jasedean) reported
@Optus hi my service is down and I've reported it but the site says no issues reported in my area and no text from anyone. What do I do?
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Name cannot be blank.
(@MorkaiAU) reported
@Optus are there any issues with Optus perks currently? My wife can't even see the option in the app on her iPhone. We checked with staff at Optus Highpoint too, and they could not see it on the store iPhone either.
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Geoff Keall
(@gkeall) reported
@Optus So Optus outage since 10:30 and no mentions! Longest I’ve experienced - how wide spread? I couldn’t connect via Urangan or Pialba Hervey Bay Qld.
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RashadInOz-2020
(@rashad_rebuilt) reported
Hey @optus just a well-deserved "Thank you" for great customer service getting a wifi modem organised and working. That's fresh from 5 hours on chat with @Telstra trying to get a simple problem resolved.. Yep. *trying*. Still broken.