Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (43%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (7%)
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Total Blackout (7%)
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TV (1%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Brisbane, Sydney, Perth, Melbourne, Bairnsdale, Adelaide, Wollongong, Hobart, Wodonga, Port Stephens, Gold Coast, Narangba, Sippy Downs, Kununurra and Toowoomba.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
||
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Ryan OAM
(@Peter_F_Ryan) reported
Coming up on AM - Optus parent company Singtel comments for the first time to the cyberhacking crisis offering the "fullest support" to embattled CEO Kelly Bayer Rosmarin saying the Singapore based telco giant is "deeply sorry" about the Optus hack @abcnews @Optus @Singtel
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WorldWideNews
(@jayystanlee) reported
Have you had a problem since the Optus outrage I can only say that my phone has been updated new and different pieces of software upgraded updated has not been one thing bad done to my mobile
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FreeThinking
(@Free88Thinker) reported
@timburrowes Optus Customer Service representative actually said to me “Optus is a victim too”…no apology & no compensation. #optusfail #OptusHack
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Joel
(@6J7) reported
@domknight @Optus Dom, i haven’t read the replies so this may already have been said: cryptographic key signatures solves the problem you’ve described.
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Doug Bell
(@DKB5555) reported
@manypossai @Optus Was the person that Optus shared our personal details with an Optus customer? If they slowed him down the download of our IDs would have taken him a week! Maybe download of customer details from their servers is a free download?
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Jan M
(@Morty138) reported
@Live_Animation_ @mjrowland68 @BreakfastNews Nothing since the original email, husband old customer but yesterday his phone was saying Optus advise this number disconnected! He’s with Telstra now #OptusDataBreach
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Jos Marie
(@KarmiahPea) reported
@3AWNeilMitchell Taxpayers shouldn’t be paying for Optus’ incompetence (and I say this as an Optus customer).
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ian_atheist 💉💉💉💉, Long black thanks.
(@ianinindo1) reported
So the blowtorch is still on Optus for stuffing up so many lives by loose data security, in no small part attributable to the incompetence of the idiot ******* whilst he was Minister- no comment on what Telstra is doing to assure us same won’t happen to them & their customers ?
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Spikeyhair
(@AnnieWyer) reported
@domknight @NigheanEilidh @Optus We were always given the impression by Governments that companies were not to store personal information. It applied to credit cards, but never for 100 point ID applications…it’s only now that we find out about this…??
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Mystical Whisky
(@MysticalWhisky) reported
@domknight @Optus Optus didn’t need to store them in a format that was hackable. For example @Haventec has an off-the-shelf solution they could have used to protect sensitive data. The Govt should not let them off the hook because they didn’t prioritise expenditure on critical Infrastructre
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dotheday
(@Dotheday) reported
@mjrowland68 to replace my NSW DL as I’m part of Optus data breach & see “You must provide supporting information, to substantiate your application & eligibility & a Police Event Number or a ReportCyber Receipt (CIRS) number to show you have reported the misuse or incident.” 1/2
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Laine
(@Lane_Comments) reported
@BreakfastNews Optus clearly has no effective decision making team, absolutely appalling to have no followup after the Urgent email 5 days ago now. A friend did get a second email and went to 3 different service offices for a new license but gave up because of the huge queues.
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caramia Mizin
(@ChocciesIam) reported
@MFWitches @Optus Never used their services they are use old equipment & penny pinch on upgrades for SW & HW
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Maws (Mate!!!)
(@Maws_Mate) reported
@blue01dragonfly at the moment…it’s taking 5+ months for Passports to be issued most of the States have said they’ll re-issue licences (with new licence numbers) for free ie: they’ll send the bill to Optus
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nick shewring
(@nickshewring) reported
from
Brisbane, State of Queensland
@JarradLawrence Did the data breach effect only current customers or anyone that’s been a @Optus customer over the years?
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Peter Kay
(@peter__kay) reported
@BeckRSaunders @fanaticeel All I have seen from the Optus CEO until now is her displaying posts with sporting superstars that her company sponsors. That’s where the customer $$$$ have been going. And lobbying the government on leniency for data breaches. An appalling mess… #OptusFail #OptusDataBreach
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Terry Aulich
(@AulichTerry) reported
Thanks Tassie MP Jenna Butler for persuading Tas Government to re-issue free licences to drivers affected by Optus stuff up
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Vivienne Moyle
(@LostinParkville) reported
@abcnews Just watching the abc this morning - re monitoring service offered, Optus has given me a code to access twice and it has failed both times, now I’m waiting on their complaints system for that as well as the day breach and still no monitoring!
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Peter Taylor
(@PeterTa12617068) reported
@PeterWMurphy1 @abcnews Regardless of prior relationship with Optus, wtf was he thinking. Also seems to be an excessive amount of data being put at risk by these companies, Medicare, passport and Drivers license!
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(((Anne ODonoghue)))
(@immsollawyers) reported
from
Sydney, State of New South Wales
“While Ms Bayer Rosmarin has claimed Optus was victim of a “sophisticated attack”, the government believes the data breach was more likely down to lax security measures at the telecoms giant.”
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cheques 'n balances
(@ChequesNBalance) reported
Optus should immediately offer to pay for replacement passports. The data leak is one thing but this slow, plodding response is compounding the stress for impacted customers. #optus #OptusDataBreach #optusbreach
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STEVE MEDLEY
(@STEVEMEDLEY14) reported
@Optus " improvement" works you are carrying out in Enoggera mean that I have no internet or phone service most of the day, now you say that it will take longer than expected. No service yet you still charge me full price !
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The Accountant
(@SalisburyStreet) reported
@smudge_green @Optus They should have to pay each affected customer a few hundred dollars to compensate for the inconvenience.
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Taylor Avery
(@TaylorAvee96) reported
@Danwheels @Optus Sorry about that but 247_CYBERSECURITY_SERVER on Instagram can help you retrieve your account, He did mine successfully.
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Napps
(@nomesapp2) reported
@VictorDominello Could you please confirm that a replacement licence will only issue a new card number and not a new licence number? The licence number was breached. We seek clear information and instruction, today. Optus stated Monday, it would provide more info in 'coming days'. Still nothing.
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Roger Hallett
(@RegorTellah) reported
@Optus I have been an Optus customer since the first digital service started. I need to know exactly what personal information of mine you are holding. Everything that could be used by others to create a history profile. How are you going to do that? And when?
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No Jab No Job
(@deathjab4) reported
Optus Hacker Optus claim they have 10.8 million customers? I don't know anyone these days on Optus you need to stand against your window to get service no matter your location?
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Dame Holly Armchair Everything/엘티
(@Lee_Tennant) reported
Somebody help me here What Optus did is wildly illegal, right? How are there no legal consequences for this treatment of private data?
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emem
(@emem84476547) reported
@AmyRemeikis It’s appalling Wait till you try to contact @Optus to cancel your service with them 🤬 You can’t get through .. I can’t phone them during business hours Their messaging system just hangs It’s infuriating
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ScubaSteve
(@fanaticeel) reported
from
Brisbane, State of Queensland
@peter__kay I think many will abandon Optus. At least the state governments have agreed to allow people to change their licences however that doesn't help those who used their passports. I hope it doesn't happen but someone could lose a lot of money