Optus service status: outage reports and connection issues
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Full Outage Map
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Problems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
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Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
- Internet (48%)
- Phone (33%)
- Wi-fi (8%)
- Total Blackout (5%)
- E-mail (4%)
- TV (3%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Adelaide, Brisbane, Sydney, Perth, Townsville, Couridjah, Gold Coast, Melbourne, Arumpo, Ballarat, Fingal Bay, Darwin, and Mandurah.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Internet | 3 days ago |
|
Brisbane
|
Internet | 5 days ago |
|
Sydney
|
Phone | 5 days ago |
|
Perth
|
Internet | 5 days ago |
|
Townsville
|
Phone | 6 days ago |
|
Couridjah
|
Internet | 8 days ago |
Full Outage Map
Community Discussion
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Optus Issues Reports
Latest outage, problems and issue reports in social media:
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van00sa (@van00sa) reportedOne Telstra glitch this morning and half the country stopped working. Some clocks fell out of sync across a few network nodes at 4:30am and that was enough to ground every regional train in Victoria, suspend lines in NSW, knock out payments for small businesses, stop freight, and some 000 calls weren’t getting through. Boost, Aldi Mobile and Belong all run on Telstra’s network so their customers went down too. 25 million services are on this network. They don’t know the root cause yet. Optus went down for 14 hours last year and 2 people died when emergency calls couldn’t connect, now it’s Telstra’s turn. This is the infrastructure they want your ID, your payments and your entire life running through.
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Ash 🇦🇺 (@TheInspectorAsh) reported@heidimur This isn’t just about Telstra. We saw similar issues with Optus. If our emergency communications and critical infrastructure are meant to be resilient, why do single network outages continue to have such widespread impacts? It’s time to review whether our redundancy is truly independent, or whether we’re relying on backups that share the same points of failure.
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FreoLou⚓🤘🛫⚖️ (@FreoLou) reportedBetter get my pre game post out before Optus is full and the network fails to load. Tonight is a test @freodockers . You have studied for it. You have prepared. Now it is time get out there and ace the exam. Harness the nerves and kick between the two big sticks #foreverfreo
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Horrible Lizard (@horriblelizard) reportedisn't this like the third major nationwide outage where "oh **** people couldn't even dial 000" from telstra and optus in like two years
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Imagine that (@ManaImagine) reported@MickamiousG @Starlink I got Optus net and have had no problems at all.
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Krakow (@Krakow80492178) reported@AnikaWells Anika Wells has done it again. She let the aged care system down; now she’s let down her new Portfolio Communications. Optus first, now Telstra. She interrupted her holidays l wonder how much taxpayers paid for this holiday.
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Miss Igraine (@MissIgraine) reported@clarkes signing that deal last year for tpg to operate over Optus networks in regional areas. So that's good. We need to come up with a way for network failovers when these incidents happen. But it's tricky... if the biggest operator goes down, how would this work in practice.
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John Harrison 🇦🇺 🦘 (@JH_Otway_Ranges) reported@FranMooMoo I use Optus 5G on my phone with 500gb of data and that feeds my computers indoors, TV etc and it is super fast, up to 350mbs. only problem is they have stuff all 5G towers and most are still 4G only, they just wont upgrade them, I'm in a good area with a good signal.
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emmanuella ✩ (@EmmaGeorgeCoker) reportedwhy’s telstra down. that’s optus **** 🙄
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Humpy (@sirhumpyAU) reported@TweetTreet @tim_blee That's bullshit, devices EFTPOS and similar devices that run on 4G/5G can use other networks, and a bit of business continuity planning would have a backup network, even for a small business, like running down to Officeworks and buying an OPTUS prepaid SIM.
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Marcus Wong (@aussiewongm) reported@ILM126 Mo reason you can't have Optus and/or Vodafone service as a backup beside extra cost, through both still manage to **** up in their own way anyway.
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Danielle Hitch (@DanielleHitch) reportedUpdate 2: Helped to log into messaging (good). Now I discover the complaint is filed under 'a credit default' - wtf! Called to review plan and get new phone. I'm back to the person that said 'no' this morning. Would be funny if it wasn't so utterly infuriating...@Optus
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Murray (@MyNameIsMurray) reportedI read an article suggesting that @Starlink could come to Australia as a phone service. Oh, I hope it's real. Telstra utterly sucks, has massive blackspots everywhere, is ludicrously expensive, and has terrible customer service. Optus & Vodafone are worse. We need competition.
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John Harrison 🇦🇺 🦘 (@JH_Otway_Ranges) reported@FranMooMoo And everyone thought Optus was bad when it happened, this was a software glitch, how do we know it wasn't aa hacker?
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Lyndall Robertson (@lyndall19414) reported@MGJ50 PEOPLE DIED WHEN OPTUS FAILED AND NO ONE KNEW 000 WAS DOWN BECAUSE NO ONE CHECKED THANKYOU SARAH SHOWING COMMON SENSE
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Melb is My Home (@MelbisMyHome23) reported@Raymartin55 So the opposition communications or health minister shouldn’t check to see if vital infrastructure is working properly Do you remember the Optus outage! Give me a spell!
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Evangeline (@evangelinestuff) reported@thmsenglsh i used to work at telstra and we had even more data breaches and outages than optus did but telstras like besties with every australian media outlet and funds alot of their services so everyone just bags on optus instead, telstra genuinely sucks
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A K (@AK22762976) reported@PaulBongiorno Oh woe is me ! Just purchase a sim card supported by Optus [this is redundancy contingency] when Telstra goes off line swap out their sim & slot in the backup & vice versa. Alteratively purchase a dual sim phone which allows you to switch between service providers
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Pelli69 (@pelli_69) reported@chrissmithonair @optus_support Good luck mate. Optus support is useless. Took me 6 weeks to link internet and mobile account from here in Australia
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antiwoke82 (@antiwoke82_) reported@newscomauHQ Telstra sucks period optus no better
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Adam (@westpointer88) reported@benny_drew @7AFL Don't forget they lost to Gold Coast at Optus Oval in the finals last year by 1 point. They'll **** it up like they always do.
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M_a_r_ke (@Ma_rk_e) reported@heidimur In WA Transporth uses Fibre that runs thought every station and Private Wireless (LTE/4.9G): Transperth doesn't use Telstra or Optus for train-to-ground data. They built a custom, secure wireless network with 160+ dedicated radio masts along the tracks using licensed spectrum.
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Dim Sim (@BiripiGuri) reported@JohnTheMaestro @Telstra No service australia wideThey are the qantas of communications in Aus. They own all infrastucture and lines, they just rent them out to Optus and other providers. Ive been telstra for 25 years, this is largest ive expereinced in that 25 years, not too bad.
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Question (@Philssay) reportedThey said they'd fix it after the optus outage . Yet here we are again. Triple 0 failures . Well done anika fails
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Danielle Hitch (@DanielleHitch) reportedUpdate 5. Annnddd we're done. "Glad we've been able to help you. This case is now resolved" So, if you are hearing impaired you are not welcome at Optus ... they will only help you if you can speak on the phone. Disgraceful in this day and age @Optus. @Vodafone, here I come!
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10 News Perth (@10NewsPER) reportedPerth's tribute to Nicky Winmar has come down following his conviction on assault charges. A Bendigo court found the former St Kilda champion guilty of dragging a woman by the hair and repeatedly striking her head against a door. WA Premier Roger Cook ordered the bronze figure's removal from Optus Stadium, calling it inconsistent with the state's stance on violence against women. Tune in to 10 News Perth at 5pm for more details.
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Romire 🇦🇺 (@RomireTV) reportedFirst optus, now telstra had a global outage, seems legit i guess, paves the way for a global network blackout if need, cause look how well that went. Chaos
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saint_ted (@saint_ted3) reported@jmil400 Where was the communications minister moron? Some one needed to step up and actually test it! Not like the the bungled Optus uggrade where the 000 outage went unnoticed for hours. Smart and proactive! Not something you Labtards would know anything about
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eddy (@multithreddy) reported@oscarcsims @haydenmalc maybe it'll happen soon since outsourcing RAN management to cheaper vendors is all the rage in the telecom space right now (Spark just outsourced to Nokia, who was the vendor who was partially responsible for the last Optus 000 outage)
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dan 🤞 (@Fisherking79) reported@jlandsme_93 The media in WA refuse to press Optus management over it. The drainage system there has issues all the time. The soil develops a slippery biofilm on it due to the **** drainage system