Optus Outage Report
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Optus reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Optus compensate me for the outage?
Optus outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Optus and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Optus has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (57%)
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Phone (23%)
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Wi-fi (10%)
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Total Blackout (4%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent Optus outage reports came from the following cities: Sydney, Brisbane, Melbourne, Adelaide, Oxford Park, Perth, Wollongong, Hobart, Central Coast, Port Macquarie, Townsville, Mount Gambier, Geelong, Castlemaine and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Wi-fi | |
| Sydney |
Phone | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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toby hender
(@jaxCyp) reported
@Jambar_12 @Optus The use c type to use c type is useless...cant use it except for between phones with the same connection..there for ya cant charge ya phone with it, which is absolutely stupid! Old adapters break down easily especially with use..there for making them useless after 2 years..
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Daniel Son
(@Stavros33634305) reported
@MediaAnalystOz Poor Optus are really in the cross hairs with this new recruitment strategy
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d_dub
(@viewfromdaleft) reported
@smh @zoesam93 Nothing like having a major player in an ICAC investigation joint your team. @Optus, I think k you may have read the room incorrectly one this one, especially outside of NSW!! I wonder if she will be as smug as she once was, or if she's been knocked down a few pegs?
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Victor Alert
(@TheDancingSlug) reported
@Optus It was 2009 and you've closed that office I think. Anyway, that was not a good service experience. My advice would be hire more local call center staff. And don't pull illegal crap like that anymore. You tried to force me to take it as credit, a de facto lock in for 11 months.
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Energizerbunny🌸
(@Energiz83067290) reported
@9NewsAUS @Optus are by far the worst telecommunications company in Australia, imo. I had to get the telecommunications ombudsman and consumer affairs involved. Guess what I ******* won🤌🤡🤡🤡
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Tim Coghl.\n
(@bohdia) reported
@JeffSundstrom @GladysB @Optus Horrible look and likely to be worse in coming months. Poor corporate governance.
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Col B
(@ColinBo48001482) reported
@KymLouC Maybe Optus can help Gladys find those old texts she doesn’t recall sending..
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💧Skarezo Snr 💉💉💉
(@Fanatic4futball) reported
@Optus WTF! Why did you employ Rorts Galore Gladys? ICAC isn't finished with her yet you think it's appropriate to give her a nice little high paying job. Like I said, WTF!
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💧AusIQ
(@Zaid_75) reported
@balandoy New order placed, will cancel #Optus as soon as I receive the new service is active.
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FairGo
(@nchuah) reported
@CindySailor2 @HaroldHodson2 She may not last long with her history of forgetfulness, bad judgement and conspiring with corrupt member of her office. Let's see if Optus will give her a free pass.
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🔥Janet💧🐋🐬🐳🐨🦘🌱
(@lilacjay2) reported
@friendlyjordies I changed from #Optus to Telstra recently as my mobile call kept falling out so I’ve lost the opportunity of citing this as the reason for transferring. But why would Optus employ an ex-Premier who is still under ICAC investigation and has memory problems? #GladysTheKoalaKiller
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재키 탄
(@YummyStuffGoesH) reported
And just like that, I'm quitting @Optus Been with them for many years. Time to find another service provider. #GladysBerejiklian
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Triple Vaxxed Minimal Risk 🇦🇺🏴☮️
(@risk_minimal) reported
@AdyLady9969 Another reason I've never thought about using Optus--or their resellers--is the bands they use, which are incompatible with Telstra. A friend's son was given an unlocked Optus phone but couldn't use it with an AldiMobile Sim cos they use the Telstra network 😬
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Victor Alert
(@TheDancingSlug) reported
@CindySailor2 @Optus I bet all the arsehole salesbro douches who scoffed at me when I asked them to fix the problem "we only do sales" at the collins & elizabeth st branch were Young Libs. >6 weeks trying I got one local call center worker who would fix it. Unlike your finance dept in India .@Optus
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BillyO
(@realbillolsen) reported
@9NewsAUS The Singaporean owners won’t let Gladys **** up Optus, no matter how hard she tries…
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StarkRG 🇦🇺🇺🇸
(@FenGar) reported
@BubbleMan_oOO I'm fairly happy with amaysim, but they use the Optus network. If you want to avoid using their network entirely your only options are Telstra and Vodafone (though I'm sure they have resellers that use their networks just as Optus does).
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Pivot swan 💉💉 💉
(@pivotubi) reported
@Optus As a very long term customer I want to voice my strong displeasure at your appointment of @GladysB. She is under investigation by ICAC for lying repeatedly yet you are giving her a Director’s job! Very, very disappointed.
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StarkRG 🇦🇺🇺🇸
(@FenGar) reported
@BubbleMan_oOO I'm fairly happy with amausim, but they use the Optus network. If you want to avoid using their network entirely your only options are Telstra and Vodafone (though I'm sure they have resellers that use their networks just as Optus does).
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xboxjimmy king
(@SGTSADLER77) reported
@Optus Everytime i look at that pen coming out i think wtf, can you imagine the gunk and crap that gonna go inside your phone... damn that gonna be so unhygienic and pure filth, are you offering a cleaning service for that hole, like we douche your hole service ?
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Kit Kat 🦝
(@CheekyGran70) reported
@CaraMia200 I'm not surprised. It took my fighting with Optus for 6 months to cancel my contract with them. They wouldn't even provide a number or email that I could complain to. I had to threaten the Ombudsman before it was finally resolved. So in short, Gladbags will fit in well
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Satanist69
(@SATANIST69_) reported
@friendlyjordies Was with @Optus for over 20 years until last year. So much happier now with @VodafoneAU service and price. And no Gladys
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G
(@FranticGra) reported
@9NewsSyd I am pretty sure if I was under investigation for corruption, I wouldn't even get an interview. Bad optics by Optus.
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stranger
(@stranger7777779) reported
@CheekyGran70 @CaraMia200 Yep. I always tell anyone. You have an issue with Optus (or any telco or finance company), take it up with the ombudsman. Usually gets resolved properly that way.
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FairGo
(@nchuah) reported
@Stela_Todorovic @Optus @10NewsFirst How is it someone with such poor memory "I can't recall" as her favourite response get a top job? Is it a company that has really bad ethics and that wish to hide their corrupt practices to hire such a candidate? 🤔
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Dr R. Password
(@Dr_p455w0rd) reported
@StrayDog67 @calibandog @CindySailor2 Not sure I would say I'm happy. I've had my issues. I use to receive great discounts. It stopped. My mobile moved to Vaya, Aldi, Belong and then Optus came to the party. So now with Optus and Belong.
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Lady Pooh ( Crazy Sewer Rat )
(@LadyPoop2) reported
from
Adelaide, State of South Australia
@DougCameron51 Very Bad Moce,Optus!!So bad for business....
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StrayDog67🐀
(@StrayDog67) reported
@Dr_p455w0rd @calibandog @CindySailor2 I ditched optus for TPG back when TPG was brand new. They were 1/2 the price of optus at the time except their plan was ACTUALLY unlimited... I've stayed with them 28 years now. Never had a problem so glad I "moved on" and my ph is vodafone for 25 years also no issues.
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Sylvia Engelhardt
(@grumpySylv) reported
@CindySailor2 @iDGiam Optus CEO failed to read the room and obviously didn’t see a problem with the way Gladys ran the state. Says a lot!
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Veryfication Code Worrier
(@code_worrier) reported
@smh @zoesam93 Gotta love how Optus has calculated that the only ppl dumb enough to use their service are prob the same ones who think Binchicken is some sort of warrioress martyr, & not just totally & utterly depraved & corrupt They prob use the same focus groups Scotty plucks out of thin air
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toby hender
(@jaxCyp) reported
@CQDThisIsCOVM62 @Optus Samsung customer service told me other wise when I called and complained about it. They told me they should be included, regardless of it being in a separate box and to sort the issue eith optus..no success so I cost em another 5k in complaint fees through tio..**** em