Optus Outage

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Optus problems in the last 24 hours

Optus Outage Chart

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Most Reported Problems:

Total Blackout

Optus Outage Map

The most recent outage reports and issues originated from Adelaide, Melbourne, Sydney, Ferodale, Parramatta, Capalaba, Kelvin Grove, Brisbane, Prospect, Claremont, Caulfield South, Perth, Logan City, Hornsby and Maylands.

Sydney Internet
Adelaide Internet
Melbourne Internet
Sydney Internet
Melbourne Internet
Parramatta Internet

Optus Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • IanGageinperth ⚓️Gagey⚓️ (@IanGageinperth) reported

    @wheresshelly @FreoLou @Rooboy08 Only one more Sunday game to go at Optus 🥳🥳🥳🥳 then I think it’s mostly Saturdays🕺🏼Sunday’s never been a crowd pleaser

  • Kira67469865 Kira (@Kira67469865) reported from Ferodale, State of New South Wales

    @Optus streaming issue, constantly please check internet... friggin fix ypur issues ....

  • BloodBarricades BloodBarricades (@BloodBarricades) reported

    When @Optus keep trying to blame your router for issues but you constantly get 100% packet loss moments like this (this is mild compared to what I usually get) seriously Australian telcos are awful. Also blaming @Telstra and @NBN_Australia

  • AussieRomantic Cody and Tori for life ♥️♥️♥️♥️ (@AussieRomantic) reported

    @Optus having similar issues as the other day. Things are still not working and since then have not had my 5GHz as a option. Sites and games not loading.

  • Liamdoyle19901 Liamdoyle1990 (@Liamdoyle19901) reported

    @Optus Forget it, I went on online chat as your too slow.

  • AmyThunig Amy Thunig (@AmyThunig) reported

    @GemsRocksBling No but the lack of coverage is the point of my tweet - I moved from virgin to Optus due to virgin closing, and since then have had terrible network coverage and basically no internet from 2-7.

  • JAwilliams5187 jessie williams (@JAwilliams5187) reported

    @samf_66 @Optus Think they forget we exist told us they would update shortly 2 DAYS AGO. Our home wifi still not working

  • kevmantisNZ Kevin Chan (@kevmantisNZ) reported

    @Optus @OptusSport would be cool if the service was in 🇳🇿and gave @SparkNZ & @sparknzsport some competition not only as a telco and a online paid streaming service for 🇳🇿customers

  • trizden trizden (@trizden) reported

    @downdetectorau Cant access any apps on my tv through Optus mobile broadband, had intermittent problems since last Wed, this is very inconvenient. Able to access internet thru pc although often quite slow..

  • samf_66 Sam (@samf_66) reported

    @Optus How’s that NBA league pass issue going. Still not resolved and the season is almost over.

  • cryptotraitor_ Crypto Astronaut (@cryptotraitor_) reported

    @Optus problem is back, cant play apex

  • GemsRocksBling Pure Victorious Conquer (@GemsRocksBling) reported

    @AmyThunig Little secret, go with DoDo. On the Optus network, but at a fraction of the cost. Usually gives you half off for the first 6 months with a contract. Optus' gouges contract customers.

  • Delgado1ja ChefBoyD🇯🇲🇺🇸🇦🇺 (@Delgado1ja) reported

    @Optus please stop charging me for service that I’ve already paid for. #notcool

  • drauttobeach Amanda Kenny (@drauttobeach) reported

    I’m sitting a metre away from my modem and have to use the 4G network to look anything up on my phone. Yet @Optus tells me there’s no problem with my NBN. What a rort! I’m paying more for a service far worse than I had before. #wifi #nbn #optus #dialupwasbetter #poorservice

  • MisonSugar 🌙𝕞𝕠𝕟𝕠.𝕞𝕪𝕤𝕒.🌙 (@MisonSugar) reported


  • videodeezy Deezy (@videodeezy) reported

    10 year #virgin customer trying to move to #optus. Just had the worst experience, switching to #telstra

  • Adlplaneboi Adz W (@Adlplaneboi) reported

    @Brodhe Make sure you give feedback to @Optus about her, their service is suffering because of poor staff

  • RealNagan Nagan McFagan (@RealNagan) reported

    earphone jack and charge port are borked on my s9+. still under warranty dunno the cause of issue. Hopefully it isn't a drama to fix via Optus

  • gibbletron321 Scott nixon (@gibbletron321) reported

    Yo @Optus your #Fetch remotes suck for #Blind and #LowVision users. Changing from up/down buttons to number pad is about as responsive as someone in a coma and 9 times out of ten simply doesn’t work.

  • DabuDunubi 🖤never❤ceded💛 (@DabuDunubi) reported

    @AmyThunig @Optus Ugghhh ive had no internet for a week now. It slowed down gradually over 2 months and now it's just kaput. @Optus says it's the NBN. Apparently im being sent a dongle on Monday. I wish I had options but Telstra and Optus are the only telcos that work up here.

  • qasa31743446 qasa (@qasa31743446) reported

    @Optus @csgo_bunny same problem

  • dmoriarty5891 Daven't (@dmoriarty5891) reported

    @werewolfqween @Optus I went to the Telstra shop to sort out an issue with my broadband a couple of months ago and they couldn’t help because their net and phones were down.

  • jasminerjensen Jasmine Jensen (@jasminerjensen) reported

    @AmyThunig My husband is super delaying his leaving Virgin. I have done the swap months ago & am a bit sick of them pushing Optus Sports on me. I’ve never used it, do not want.

  • AmyThunig Amy Thunig (@AmyThunig) reported

    I miss Virgin Mobile 😭 they’re closing down so we got pushed over to Optus and I have much regret

  • sophbenj touch typer (@sophbenj) reported

    This weekend I have made 3 separate calls to @Optus to tell them to turn my internet back on in addition to my usual monthly call to argue about how much they have billed me for said internet and remind them about the TIO complaint against them

  • muZcsgo muZ (@muZcsgo) reported

    Bruh @Optus has gotta be the worst ******* net provider of them all, my net cuts out at around 12 every night for no reason, and I currently can’t even access any websites and keep timing out. Fix ur shit u ****** freaks in so over ur trash internet ****

  • SchweppsRocka Brett Schewitz (@SchweppsRocka) reported from Melbourne, State of Victoria

    @Optus I DM’d you 3 hours ago. Email still down. Please urgently address.

  • Roshlew Roshan Lewis (@Roshlew) reported

    @Optus The connection is so bad that I'm having difficulty in opening your tech support website..

  • LauraWaldram1 Laura Waldram (@LauraWaldram1) reported

    @Optus 4 full days of no internet and I'm still being told there are no problems in my area

  • werewolfqween Ms. Steal Ur Views (@werewolfqween) reported

    The irony of being in an @Optus store and not having any reception on the Optus network.

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @andrewfaith @Optus They are the WORST for internet.

  • johan_energy ☀️Johan V Karlsson ⚡ (@johan_energy) reported

    I wonder if the reason for @Optus having such shitty deals at the moment is because EOFY and 5G is just around the corner, or because I'm about to re-contract (broken phone).

  • IllyBocean illy bocean (@IllyBocean) reported

    @Optus @misterstiltskin lol this is completely untrue - I’m on my 5th day of complete broadband blackout with no proposed date for a fix

  • Patto67885818 Patto (@Patto67885818) reported

    @Optus why am I getting only 1 mbs in area 6069 are you having more issues one min we get 40 mbs the next it’s at 1 mbs not sure why I am have to pay full price o my next bill when I have had a week of bad service.

  • Sally98485636 Jessica Low (@Sally98485636) reported

    What's ya million dollar request question you asked to help improve @OptusNewsRoom @Optus "They should make a charging station to buy WiFi for a month like a pre paid'

  • KooLieZ Koo Liez (@KooLieZ) reported

    @Optus internet, both fixed (not NBN) & mobile, in 2170 is not working correctly Everything takes forever to load or drops out; incl. 📱💻🎮📺🎞& #Optus fetchbox Has been like this since we had no internet at all on Thursday afternoon... #SOS

  • FutureFoodGroup Soylent Daveage (@FutureFoodGroup) reported

    @csgo_bunny @Optus Yeah, still never gonna go with Telstra, when they can't even install a simple phone line when it's been booked in, yet still want to charge you for a service you don't have because they clicked it as 'on' in their system...

  • gooodlez ollie (@gooodlez) reported

    @clean_FN @CaqnsSZN @xOptus @Centrickz @GthotshotY oooo shiittt, he just called you out. Caqns wanna see your nut! but you also sent your nut to Optus which is pretty bad tooo soooooooo...

  • cliffychiang Cliff Chiang (@cliffychiang) reported

    @Optus I can't believe that there is yet another outage right now. I just checked with your customer service team and there is no expected resolution time. I'm very disappointed

  • jjjaz Jasmine Karamanlis (@jjjaz) reported

    Using my 4G to let @Optus know how crap there internet is !

  • sarinaCSGO SARINA (@sarinaCSGO) reported

    @csgo_bunny @Optus **** U OPTUS I WAS PLAYING LEAGUE

  • LakersCs Josh (@LakersCs) reported

    @csgo_bunny @Optus Its fine! Apparently they are fixing shit in our area. Been saying same shit for 10 years

  • alexycyap Alexander Yap (@alexycyap) reported

    Issue resolved after talking to optus technician on live chat.

  • baltree Pam 🌱🌳🏳️‍🌈 (@baltree) reported

    @BubbleMan_oOO @wendoureeswans @JustDoGood3 I am with an Optus reseller and I received Clive crap. Also one from PHON telling me to back coal.

  • GreyTim 🍳 Tim Grey (@GreyTim) reported

    @tall_reid @StationeryStyle @Optus Here too. And it's still ongoing, tonight's @Optus coverage is the worst so far. Trying to watch a film on @SBSOnDemand, I get about 3 seconds of streaming, then 20-30 seconds of buffering. At this rate this 1hr 50min film is going to take me hours to get through. 😠

  • anarkii Chris Cowell (@anarkii) reported

    @mvanderpal @Eagle_Mick Well for the most part I never use Optus's DNS which is always half the problem. Try using or as your DNS server, traffic will route properly long as you have a internet connection.

  • paypontAU Paypont (@paypontAU) reported from Brisbane, State of Queensland

    @Optus Left an SMS with your call centre agent 8 hours ago. Still waiting, service is not active.

  • Roshlew Roshan Lewis (@Roshlew) reported

    @Optus Service is crappy as ever

  • HamishMurphy10 yung mish (@HamishMurphy10) reported

    @radiusfn yeah normally on 3 ping now playing on 30 with large lag spikes, @Optus needs to fix their shit

  • 187_steve Jonesy187 (@187_steve) reported

    @Optus Yes I still can’t access Netflix on my TV so will have to contact tech support . Thank you for contacting

  • KadePNG Kade (@KadePNG) reported

    @radiusfn I'm not getting packet loss, but my ping higher than usual, Optus has been pretty bad recently >:(

  • a1_westy Ashley Westwood (@a1_westy) reported

    @kayosports_help Don’t understand why it’s streaming in slow mo vs Optus sport

  • CleftChinBoy Cleft chin boy 💙 (@CleftChinBoy) reported

    @Optus outage yet again! 🙄 Save me someone. @Telstra @TPG_Telecom ... Someone!

  • EvlCabbage A Cabbage (@EvlCabbage) reported

    @DailyRosieRenee If it’s with Optus good luck, their internet service has been pretty bad all this week

  • tomdickens84 Tom Dickens (@tomdickens84) reported

    @7NewsBrisbane Optus haven’t when they can’t provide a decent internet service

  • Jeanette_05 Jeanette G (@Jeanette_05) reported

    @Optus hi, can you please tell me if there are outages in 3073, both Stan and foxtel are not working and saying there is a connection issue

  • barmstro1 Bruce Armstrong (@barmstro1) reported

    @Optus We are away still can't access security cameras in kellerberrin 6410 won't be there until Monday is there still a issue

  • sarcastic_moron Pastafarian (@sarcastic_moron) reported

    @Optus You guys just wasted my weekend. Can't watch YouTube can't watch Netflix and i just paid $84.40 to you guys. If you can't provide a good service then don't charge diamonds for it. Should have opted for TPG at least would have saved $20 every month for same service. Disgrace

  • Roshlew Roshan Lewis (@Roshlew) reported

    @Optus We are still having speed and connection problems..

  • Roshlew Roshan Lewis (@Roshlew) reported

    @Optus I'm still facing speed and connection problems with my Optus home broadband