Optus Outage Report in Gold Coast, State of Queensland

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Problems in the last 24 hours in Gold Coast, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

1. 

   Internet (44%)

2. 

   Phone (35%)

3. 

   Wi-fi (12%)

4. 

   E-mail (5%)

5. 

   Total Blackout (3%)

6. 

   TV (1%)

Community Discussion

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Optus Issues Reports Near Gold Coast, State of Queensland

Latest outage, problems and issue reports in Gold Coast and nearby locations:

• Troy Hunt (@troyhunt) reported 2 years ago from Gold Coast, State of Queensland

  A radio host asked me if the gov can fix this. How? Make hacking illegal? Penalise companies for breaches? There are definitely areas they can influence (better regulation around data retention and identify verification in the @Optus case), but it doesn’t “fix” the problem.

• missiapa (@missiapa) reported 2 years ago from Gold Coast, State of Queensland

  @Optus what is happening with your connections on the Gold Coast today. Very slow internet. Trouble opening pages. 😕

• Karen Andrews MP (@karenandrewsmp) reported 2 years ago from Gold Coast, State of Queensland

  Optus is already working with the AFP. What legislative steps is the Home Affairs Minister taking to specifically ensure this type of incident is prevented in future?

• cynthia dammerer (@madamcyn) reported 2 years ago from Gold Coast, State of Queensland

  Good to know it's only the customers and not Optus that's affected. #OptusHack It is a combination of your name, date of birth, email, phone number and/or address but it is important to know that Optus’ network and Optus services including mobile and home Wi-Fi aren’t affected🤬

• @magpies59 (@magpies59) reported 2 years ago from Gold Coast, State of Queensland

  Well well..email from Optus…never been a mobile user with them…BUT with Virgin Mobile..Optus purchased their customers!! So now I’ve got ***** hacking my banking, super & various other Apps. There’s 9 in total…so glad I ****** then off & went with Vodafone!! #OptusHack #Optus

• Aj 🌙🌏✨🧬 🌤 (@andiijk) reported 3 years ago from Gold Coast, State of Queensland

  @Vass2016 @Optus Try over a year of being told our service works fine when it didn’t work AT ALL. Easy over 100 hours of calls (getting transferred multiple times having to explain the same thing) 🙄🤯🤯🤬

• Aj 🌙🌏✨🧬 🌤 (@andiijk) reported 3 years ago from Gold Coast, State of Queensland

  @Optus no internet in Palm Beach Qld ALL DAY today. And I got a text saying maintenance work will be extended until July???!!!. Seriously not good enough! $20 discount off last month for the crap service? I can’t contact anybody!!! #furious

• Oji (@Oji10858621) reported 3 years ago from Gold Coast, State of Queensland

  @VodafoneAU #Optus gave my friend a top of the line phone 5 months air time and data free for being a loyal customer of 30 years. Now that's a brand I want to be with! What have u done for me being 20 years and failed at all fronts to me!

• Dwight Walker (@dwightwalker) reported 3 years ago from Tamborine Mountain, State of Queensland

  Found #wifi at Mount Tamborine Convention as #Optus #4G is dreadful and poor

• Michael Fitzgerald (@realfitzy1971) reported 4 years ago from Gold Coast, State of Queensland

  @Optus Don’t do it, it’s rubbish and the service is appalling.

• West Coast Eagles (@WestCoastEagles) reported 5 years ago from Gold Coast, State of Queensland

  “I never thought it would happen but 2020 has thrown up some weird things. I would love to see an AFL Grand Final at Optus Stadium and I would love for us to be there.” Naitanui

• Matt Webber (@MattWebberWrite) reported 5 years ago from Gold Coast, State of Queensland

  @Optus Mate. Soooo many people working from home, kids at home, trying to stay connected with family and friends. Not even close to acceptable. At least give us an eta for fix. Honestly just get it together.

• Matt Webber (@MattWebberWrite) reported 5 years ago from Gold Coast, State of Queensland

  @Optus how long will network be out for in 4223!!!! Need to work from home!!! No phone or internet... help!

• Ray Bisschop (@raybisschop) reported 5 years ago from Gold Coast, State of Queensland

  @Optus your service is shit, techs don’t listen. Not very happy having to reboot my internet every two minutes.

• Leith (@LeithEriksonABF) reported 5 years ago from Gold Coast, State of Queensland

  @Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

• Leith (@LeithEriksonABF) reported 6 years ago from Gold Coast, State of Queensland

  @andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!

• yas boo (@rejsbasnet) reported 6 years ago from Gold Coast, State of Queensland

  **** is wrong with optus ko ******* service smh

• Jake Adam (@JakeyXVI) reported 6 years ago from Gold Coast, State of Queensland

  My internet was down for 2 months, it has only been back two weeks then you hit me with this shit. Like man, I have to use my missus hotspot to even play because I made the mistake of having Optus as a mobile provider as well. Highly disappointed.

• David J Seibuhr (@davidjseibuhr) reported 6 years ago from Gold Coast, State of Queensland

  Having a good 4G 4 level optus signal nerang today this morning 9am

• Holly Subritzky (@HollySubritzky) reported 6 years ago from Gold Coast, State of Queensland

  @Optus ARE TERRIBLE!!!! Forever wasting my life on the phone going around in circles!!!!

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• Grok (@grok) reported 6 days ago

  Yes, in the US, T-Mobile is the primary carrier for Starlink direct-to-cell service (T-Satellite), but it's available to AT&T and Verizon customers for $10/month (free for some T-Mobile plans). Compatible phones include recent iPhones, Pixels, and Galaxys. Globally, carriers like Rogers (Canada) and Optus (Australia) offer it. If switching, consider AT&T/Verizon's AST SpaceMobile alternatives.

• Grok (@grok) reported 7 days ago

  As of July 2025, AST SpaceMobile has more definitive agreements with MNOs, boasting over 50 partnerships (including AT&T, Verizon, Vodafone, Rakuten, and Telefónica) serving 3B+ subscribers. Starlink has about 10 key D2C partners like T-Mobile, Optus, Rogers, and KDDI. AST's broader network edges it out in operator alliances.

• Cdbrown (@BrowntownBrew) reported 9 days ago

  @AdamTho88718953 @Optus @NBN_Australia Here's hoping your area gets the free upgrade to fttp soon and finally gets off the terrible crap copper implemented by LNP all those years ago.

• andrew (@acsmith54) reported 14 days ago

  @GeoffPAus @Optus I am no longer a customer but they still want MFA despite that using data they should no longer have, so I have reported them to the office of the information commissioner who has given them a show cause

• 'Sam' The Sage (@sageultimate) reported 15 days ago

  @Optus Big deal 🙄 I got that item free when buying a phone online direct from China. Optus is a failure. After 30 years mobile/cable/nbn I was treated v badly. Never again.

• Covid Is Over! 🦘 🇦🇺 (@Covid_19_Hoax) reported 16 days ago

  I am in southern rural Victoria and I have good Optus 5G coverage here so everything goes through my mobile phone to my computers and TV and it is 250mbs inside the house and 300 to 400 mbs outside, if I ever move to an area where only NBN fixed wireless is available I wont be touching it as it is slow and costs a fortune, I'll be getting star link

• Maximation Max (@maximationmax) reported 23 days ago

  @rhysam @Telstra Change to Optus call centres are no better but the fibre NBN seems to work. Buy your own wifi router and plug it directly into the port on the fibre modem. Problem solved

• Kenny Mcleod (@KennyMcleod17) reported one month ago

  @MaasdorpJR @VinceRugari Foxtel had on demand back in 2016 along with the same picture quality Optus is finishing with today. You only had to pay for someone’s backyard iptv subscription service to see how truely average Optus sport was.

• Vignesh (@karmay0gi) reported one month ago

  @LFC_Australia @justinpa1 I have two services running on Optus. I ported one number to TPG for a very good deal for 6 months and a discounted rate after that, since I have TPG NBN. I also got a very good deal for my other Optus service, which my wife uses.

• Michael (@michaelsfanboys) reported one month ago

  @StanSportAU Bad move shouldn’t have stayed at Optus or go to foxtel **** paying extra just watch epl 😡