Optus Outage in Gold Coast, State of Queensland

Problem of 4G Outage, there was no reported outage, if you are experiencing outage, you really should telephone this in to technical support team; There's 4 different types of 4G & other network protocol, Spectrum & Plus that info helps diagnostics.; Optus Customer Service 131344

Phoned optus customer care to report problem, voice prompts said was closed 3G optus mobile still functions, 4G receiving from Nerang damaged during yesterday night lightening storm, (thank you 3G long range and stood up firmly against it all, obviously a better design) @Optus

@BreakfastNews During oldful beging era of mobile phones, they was equipped with voicemail, I certainly detest technology that converting voicemail to text alot people are have unverified message if it any correct, ws great Optus surepage provided (demised) simular paging service operator typed

3G area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

3g area much full strength preferred-used after services when 4G & 5G telcos are not in adequate signal strenght, optus vodaphone telstra must have reconsideration of not compremising undermine 3G we know its not fast but delivering a quality voice and data service @CliveFPalmer

@Telstra It wasn’t tech services I was taking to It was your costumer service team which makes it even sadder 😞. I have all my phones through @Telstra but I’m sure @Optus would love my business but I’m try to stay loyal.

@Optus They seemed to fixed that page since then; it be uncertain that chat page be working if website operatable of website failure, also I've got some good ideas that I can feedback later on. access to optus help phone number should be displayed on your chat page too.

@up_and_away149 @Foxtel @Optus Go to a supervisor. If no luck the ombudsman. Can't charge you for a service you can't use.

@Optus Thanks Zachary, I had tried that but the service is so poor that page can’t load properly and even throws up google map errors because of such. I already IM’d Optus earlier with details but no reply.

Hey @Optus @optusbusiness your entire network is in freefall here on the Gold Coast? Been bad for days. ADSL as upstream provider also a mess. I pay my bills so would like the service. #optus

@beaver_willy @Optus @Astrokerrie Lots of important information missing here, doesn't sound right, the plan wont make any difference to the reception so lease plan or not isn't the issue! What type of phone is it? Have you had a sim replacement? What plan are you on?

@optus Can someone in business support please DM me about ongoing problems with my accounts. Your call centres are pleasant enough. They just don't seem able to fix anything and if I charged for the time I wait at the rate I charge my clients I could retire on it.

Optus outage - again !!! #Optus #outage

@Aussie_BB wish I’d tried you rather than the ********* service I’m getting from @Optus. How do I get away from this crap

On shop phone in @Optus dealing w’ new billing system dept who r trying to put me thru 2the old billing system dept, I kid you not. Girl in shop just said let me know if they hang up on you, they sometimes do that for no reason. Reason is love, they’re faceless & couldn’t give a

@Optus Have had #nbn hooked up for a couple of months now, without checking actual speeds anecdotally things appear to be taking twice as long to download compared to ADSL2. Plus, I have to reboot the modem 2-3 times daily, and I currently have no internet at all. Help!

Hey @Optus you might want to check your service at flinders street station Melbourne. There hardly any data connection.

@Optus So I spent three hours last night on phone and chat trying to get a relocation issue solved. You've shut down the email address I've had for 15+ years and you still can't explain to me how I can keep it when I intend to stay with Optus after I move. Questioning my loyalty.

Been 5 days already and @Optus still haven’t activated my NBN service yet. Absolutely poor customer service..... don’t be too excited for NBN if you’re with @Optus 🙄

@Optus after 3 hours on the phone yesterday and two promises that my issue would be resolved and a text message saying it was resolved you can imagine my shock this morning to find that it is still not fixed

@110808J Lol that’s gold. If it’s Telstra for example , I’ll just blob on about Optus they get pissed of and hang up.