Optus Outage Report in Gold Coast, State of Queensland
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Gold Coast, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Optus
Optus is having issues since 10:20 AM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (44%)
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Phone (35%)
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Total Blackout (8%)
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Wi-fi (7%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Gold Coast, State of Queensland
The most recent Optus outage reports came from the following cities: Tamborine Mountain.
| City | Problem Type | Report Time |
|---|---|---|
 Tamborine Mountain |
Total Blackout | |
| Gold Coast |
Internet | |
| Gold Coast |
Phone | |
| Gold Coast |
Internet | |
| Gold Coast |
Internet | |
| Gold Coast |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Gold Coast, State of Queensland
Latest outage, problems and issue reports in Gold Coast and nearby locations:
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@magpies59
(@magpies59) reported
from
Gold Coast, State of Queensland
Well well..email from Optus…never been a mobile user with them…BUT with Virgin Mobile..Optus purchased their customers!! So now I’ve got ***** hacking my banking, super & various other Apps. There’s 9 in total…so glad I ****** then off & went with Vodafone!! #OptusHack #Optus
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cynthia dammerer
(@madamcyn) reported
from
Gold Coast, State of Queensland
Good to know it's only the customers and not Optus that's affected. #OptusHack It is a combination of your name, date of birth, email, phone number and/or address but it is important to know that Optus’ network and Optus services including mobile and home Wi-Fi aren’t affected🤬
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Michael Fitzgerald
(@realfitzy1971) reported
from
Gold Coast, State of Queensland
@Optus Don’t do it, it’s rubbish and the service is appalling.
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Holly Subritzky
(@HollySubritzky) reported
from
Gold Coast, State of Queensland
@Optus ARE TERRIBLE!!!! Forever wasting my life on the phone going around in circles!!!!
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Dwight Walker
(@dwightwalker) reported
from
Tamborine Mountain, State of Queensland
Found #wifi at Mount Tamborine Convention as #Optus #4G is dreadful and poor
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Matt Webber
(@MattWebberWrite) reported
from
Gold Coast, State of Queensland
@Optus how long will network be out for in 4223!!!! Need to work from home!!! No phone or internet... help!
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David J Seibuhr
(@davidjseibuhr) reported
from
Gold Coast, State of Queensland
Problem of 4G Outage, there was no reported outage, if you are experiencing outage, you really should telephone this in to technical support team; There's 4 different types of 4G & other network protocol, Spectrum & Plus that info helps diagnostics.; Optus Customer Service 131344
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Leith
(@LeithEriksonABF) reported
from
Gold Coast, State of Queensland
@andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!
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Holly Subritzky
(@HollySubritzky) reported
from
Gold Coast, State of Queensland
@Optus ARE TERRIBLE. I have never dealt with a provider like it!!!!
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Matt Webber
(@MattWebberWrite) reported
from
Gold Coast, State of Queensland
@Optus Mate. Soooo many people working from home, kids at home, trying to stay connected with family and friends. Not even close to acceptable. At least give us an eta for fix. Honestly just get it together.
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Aj 🌙🌏✨🧬 🌤
(@andiijk) reported
from
Gold Coast, State of Queensland
@Optus no internet in Palm Beach Qld ALL DAY today. And I got a text saying maintenance work will be extended until July???!!!. Seriously not good enough! $20 discount off last month for the crap service? I can’t contact anybody!!! #furious
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West Coast Eagles
(@WestCoastEagles) reported
from
Gold Coast, State of Queensland
“I never thought it would happen but 2020 has thrown up some weird things. I would love to see an AFL Grand Final at Optus Stadium and I would love for us to be there.” Naitanui
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Jake Adam
(@JakeyXVI) reported
from
Gold Coast, State of Queensland
My internet was down for 2 months, it has only been back two weeks then you hit me with this shit. Like man, I have to use my missus hotspot to even play because I made the mistake of having Optus as a mobile provider as well. Highly disappointed.
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Karen Andrews MP
(@karenandrewsmp) reported
from
Gold Coast, State of Queensland
Optus is already working with the AFP. What legislative steps is the Home Affairs Minister taking to specifically ensure this type of incident is prevented in future?
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Oji
(@Oji10858621) reported
from
Gold Coast, State of Queensland
@VodafoneAU #Optus gave my friend a top of the line phone 5 months air time and data free for being a loyal customer of 30 years. Now that's a brand I want to be with! What have u done for me being 20 years and failed at all fronts to me!
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David J Seibuhr
(@davidjseibuhr) reported
from
Gold Coast, State of Queensland
Having a good 4G 4 level optus signal nerang today this morning 9am
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Aj 🌙🌏✨🧬 🌤
(@andiijk) reported
from
Gold Coast, State of Queensland
@Vass2016 @Optus Try over a year of being told our service works fine when it didn’t work AT ALL. Easy over 100 hours of calls (getting transferred multiple times having to explain the same thing) 🙄🤯🤯🤬
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Leith
(@LeithEriksonABF) reported
from
Gold Coast, State of Queensland
@Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL
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Ray Bisschop
(@raybisschop) reported
from
Gold Coast, State of Queensland
@Optus your service is shit, techs don’t listen. Not very happy having to reboot my internet every two minutes.
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yas boo
(@rejsbasnet) reported
from
Gold Coast, State of Queensland
**** is wrong with optus ko ******* service smh
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Taliangis
(@PeterTaliangis) reported
@G_Parker @DanielCherny Yeah Optus was about 1/3 for Australia 🇦🇺 match it’s a marketing issue
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Bilbo Baggins
(@BilboBa77842165) reported
@murpharoo Rent-seeking is the only thing our rubbish companies are any good at these days Katharine. Would anyone as bad as Joyce or the Optus CEO really get a CEO job in a European country or Taiwan/Sth Korea/Japan?
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Suzanne Olsen
(@suzannelolsenau) reported
@sallyrugg @Optus Optus are the worst. I recommend you go with @iiNet
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Su Mon Kyaw-Myint PhD
(@SuMonKyawMyint1) reported
Not happy. Just saw 9 unauthorised transactions on my credit card. I am on hold (virtual assistant was useless) and I am also mad at Optus. They have done nothing to help me!! @CommBank you need quicker response and need non-sms two-factor verification!!!# @Optus
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ArianneFlossieHough
(@Flossie83) reported
@Optus Why did it lock to start with? I still don’t understand why I have been restricted?? Can you not just unlock it instead of Me being inconvenienced - I’m a nurse on night shift…come on guys…help me out here!
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Rachel
(@summer_sequins) reported
@sallyrugg @Optus those messages are designed to encourage you to set up instant payments. If you don’t use instant payments, you are likely being charged an additional “admin” 🙄 fee of $2/mth to pay when you want. @optus has a bunch of questionable practices that are not customer friendly
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Emma Grace Eldhose
(@EmmaEldhose) reported
The most common crimes that were reported are fraud, online shopping, and online-banking related incidents but experts say the most destructive threat is ransomware which is what was used to steal massive amounts of customer data in the Optus and Medibank breaches.
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Adam Trace
(@AdamTrace) reported
@Optus please get a real person to contact me, as the chat app and it’s team servicing the chat clearly can’t focus on customer service. I was called 3 different names that weren’t mine, told my nbn order was made a month before I knew the address, and that the automated 1/2
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The Truth Always Wins
(@TTAlwaysWins) reported
3/ @optus I even decided to visit one of your shops only to find you have bolted all the phones down so we can't even handle a phone to check them out. Do you want to go out of business? Because you are doing all the right things to persuade me to take my money elsewhere.
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JOSHU.\
(@NishSZN) reported
This sucks, Our optus internet is out, so I can’t watch a-league on computer My Optus 4g is just **** so can’t hotspot my computer Paramount stinks, so can’t watch on iOS Any other options? Farken