Optus

Optus Outage Report in Gold Coast, State of Queensland

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The latest reports from users having issues in Gold Coast come from postal codes 4220, 4215 and 4211.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Gold Coast, State of Queensland

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Gold Coast, State of Queensland 03/21/2023 10:00

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  • Internet 48.09% Internet
  • Phone 23.78% Phone
  • E-mail 14.50% E-mail
  • Wi-fi 7.29% Wi-fi
  • Total Blackout 4.86% Total Blackout
  • TV 1.48% TV

Live Outage Map Near Gold Coast, State of Queensland

The most recent Optus outage reports came from the following cities: Gold Coast.

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AustraliaGold Coast Internet
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AustraliaGold Coast E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Optus Issues Reports Near Gold Coast, State of Queensland

Latest outage, problems and issue reports in Gold Coast and nearby locations:
  • troyhunt Troy Hunt (@troyhunt) reported from Gold Coast, State of Queensland

    A radio host asked me if the gov can fix this. How? Make hacking illegal? Penalise companies for breaches? There are definitely areas they can influence (better regulation around data retention and identify verification in the @Optus case), but it doesn’t “fix” the problem.

  • missiapa missiapa (@missiapa) reported from Gold Coast, State of Queensland

    @Optus what is happening with your connections on the Gold Coast today. Very slow internet. Trouble opening pages. 😕

  • karenandrewsmp Karen Andrews MP (@karenandrewsmp) reported from Gold Coast, State of Queensland

    Optus is already working with the AFP. What legislative steps is the Home Affairs Minister taking to specifically ensure this type of incident is prevented in future?

  • madamcyn cynthia dammerer (@madamcyn) reported from Gold Coast, State of Queensland

    Good to know it's only the customers and not Optus that's affected. #OptusHack It is a combination of your name, date of birth, email, phone number and/or address but it is important to know that Optus’ network and Optus services including mobile and home Wi-Fi aren’t affected🤬

  • magpies59 @magpies59 (@magpies59) reported from Gold Coast, State of Queensland

    Well well..email from Optus…never been a mobile user with them…BUT with Virgin Mobile..Optus purchased their customers!! So now I’ve got ***** hacking my banking, super & various other Apps. There’s 9 in total…so glad I ****** then off & went with Vodafone!! #OptusHack #Optus

  • andiijk Aj 🌙🌏✨🧬 🌤 (@andiijk) reported from Gold Coast, State of Queensland

    @Vass2016 @Optus Try over a year of being told our service works fine when it didn’t work AT ALL. Easy over 100 hours of calls (getting transferred multiple times having to explain the same thing) 🙄🤯🤯🤬

  • andiijk Aj 🌙🌏✨🧬 🌤 (@andiijk) reported from Gold Coast, State of Queensland

    @Optus no internet in Palm Beach Qld ALL DAY today. And I got a text saying maintenance work will be extended until July???!!!. Seriously not good enough! $20 discount off last month for the crap service? I can’t contact anybody!!! #furious

  • Oji10858621 Oji (@Oji10858621) reported from Gold Coast, State of Queensland

    @VodafoneAU #Optus gave my friend a top of the line phone 5 months air time and data free for being a loyal customer of 30 years. Now that's a brand I want to be with! What have u done for me being 20 years and failed at all fronts to me!

  • dwightwalker Dwight Walker (@dwightwalker) reported from Tamborine Mountain, State of Queensland

    Found #wifi at Mount Tamborine Convention as #Optus #4G is dreadful and poor

  • realfitzy1971 Michael Fitzgerald (@realfitzy1971) reported from Gold Coast, State of Queensland

    @Optus Don’t do it, it’s rubbish and the service is appalling.

  • WestCoastEagles West Coast Eagles (@WestCoastEagles) reported from Gold Coast, State of Queensland

    “I never thought it would happen but 2020 has thrown up some weird things. I would love to see an AFL Grand Final at Optus Stadium and I would love for us to be there.” Naitanui

  • MattWebberWrite Matt Webber (@MattWebberWrite) reported from Gold Coast, State of Queensland

    @Optus Mate. Soooo many people working from home, kids at home, trying to stay connected with family and friends. Not even close to acceptable. At least give us an eta for fix. Honestly just get it together.

  • MattWebberWrite Matt Webber (@MattWebberWrite) reported from Gold Coast, State of Queensland

    @Optus how long will network be out for in 4223!!!! Need to work from home!!! No phone or internet... help!

  • raybisschop Ray Bisschop (@raybisschop) reported from Gold Coast, State of Queensland

    @Optus your service is shit, techs don’t listen. Not very happy having to reboot my internet every two minutes.

  • LeithEriksonABF Leith (@LeithEriksonABF) reported from Gold Coast, State of Queensland

    @Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL

  • LeithEriksonABF Leith (@LeithEriksonABF) reported from Gold Coast, State of Queensland

    @andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!

  • rejsbasnet yas boo (@rejsbasnet) reported from Gold Coast, State of Queensland

    **** is wrong with optus ko ******* service smh

  • JakeyXVI Jake Adam (@JakeyXVI) reported from Gold Coast, State of Queensland

    My internet was down for 2 months, it has only been back two weeks then you hit me with this shit. Like man, I have to use my missus hotspot to even play because I made the mistake of having Optus as a mobile provider as well. Highly disappointed.

  • davidjseibuhr David J Seibuhr (@davidjseibuhr) reported from Gold Coast, State of Queensland

    Having a good 4G 4 level optus signal nerang today this morning 9am

  • HollySubritzky Holly Subritzky (@HollySubritzky) reported from Gold Coast, State of Queensland

    @Optus ARE TERRIBLE!!!! Forever wasting my life on the phone going around in circles!!!!

Optus Issues Reports

Latest outage, problems and issue reports in social media:
  • harangue Grumpy (@harangue) reported

    Yep and a half hours since contacting @Optus . Talking to person number 3. Still no resolution in sight.

  • harangue Grumpy (@harangue) reported

    Over an hour since contacting @Optus . Still no closer to the resolution than I was an hour ago. Pathetic.

  • drwarwicksmith David Warwick-Smith (@drwarwicksmith) reported

    Instead of @Optus letting all their overseas roaming customers waste time each day - why not come clean and let them all know that the new automated roaming system isn’t working. Every Optus customer in our party is being separately blamed for a global fault. #OptusFail

  • DkRanay DK (@DkRanay) reported

    Bloody hell @Optus … WHY are you so damn difficult to deal with

  • djf0001 TandemTrainRider (@djf0001) reported

    I just cannot quite believe how incompetent @Optus customer service is. If they put half as much effort they put into fobbing people off to actually accepting my money ... #FFS

  • JustJimWillDo Jim Campbell (@JustJimWillDo) reported

    Hey, has anyone in Australia (further info: Optus network, Google Pixel 6a phone) got the Android 14 update yet?

  • lewisgracie88 Lewis Gracie (@lewisgracie88) reported

    Disappointed with @Telstra customer service. Told to make an appointment to buy a phone despite it being in stock. Another store couldn't serve me until the next day. Went to @Optus and though they didn't have stock, they were more than willing to help. Ended up buying on @Amazon

  • milbs @Milbs (@milbs) reported

    No surprise that @Optus “new” $5 roaming doesn’t work. Says it’s inactive and there’s no way of activating it….. and of course nobody available to help. #stillfailing

  • andybaker85 Andrew Baker (@andybaker85) reported

    Hey @Optus, if you’re trying to rehabilitate your image after all the bullshit from the past 12 months, you’re not doing a very good job. Suggest you might want to get your business consultants to drop their terrible attitudes when discussing new contracts.

  • fairy196213483 Mavis D (@fairy196213483) reported

    Today’s @Optus roaming update. App still not working and no coverage. Please fix your app optus, I’m begging you, for people who already have roaming set up, but need to re-buy every 24 hrs. Pllleeaasseeeee