Optus Outage Report in Gold Coast, State of Queensland
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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Gold Coast, State of Queensland
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Gold Coast and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (43%)
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Phone (34%)
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E-mail (12%)
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Wi-fi (9%)
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Total Blackout (3%)
Community Discussion
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Optus Issues Reports Near Gold Coast, State of Queensland
Latest outage, problems and issue reports in Gold Coast and nearby locations:
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West Coast Eagles
(@WestCoastEagles) reported
from
Gold Coast, State of Queensland
“I never thought it would happen but 2020 has thrown up some weird things. I would love to see an AFL Grand Final at Optus Stadium and I would love for us to be there.” Naitanui
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Jake Adam
(@JakeyXVI) reported
from
Gold Coast, State of Queensland
My internet was down for 2 months, it has only been back two weeks then you hit me with this shit. Like man, I have to use my missus hotspot to even play because I made the mistake of having Optus as a mobile provider as well. Highly disappointed.
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Aj 🌙🌏✨🧬 🌤
(@andiijk) reported
from
Gold Coast, State of Queensland
@Vass2016 @Optus Try over a year of being told our service works fine when it didn’t work AT ALL. Easy over 100 hours of calls (getting transferred multiple times having to explain the same thing) 🙄🤯🤯🤬
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Holly Subritzky
(@HollySubritzky) reported
from
Gold Coast, State of Queensland
@Optus ARE TERRIBLE. I have never dealt with a provider like it!!!!
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Aj 🌙🌏✨🧬 🌤
(@andiijk) reported
from
Gold Coast, State of Queensland
@Optus no internet in Palm Beach Qld ALL DAY today. And I got a text saying maintenance work will be extended until July???!!!. Seriously not good enough! $20 discount off last month for the crap service? I can’t contact anybody!!! #furious
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Oji
(@Oji10858621) reported
from
Gold Coast, State of Queensland
@VodafoneAU #Optus gave my friend a top of the line phone 5 months air time and data free for being a loyal customer of 30 years. Now that's a brand I want to be with! What have u done for me being 20 years and failed at all fronts to me!
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Ray Bisschop
(@raybisschop) reported
from
Gold Coast, State of Queensland
@Optus your service is shit, techs don’t listen. Not very happy having to reboot my internet every two minutes.
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Dwight Walker
(@dwightwalker) reported
from
Tamborine Mountain, State of Queensland
Found #wifi at Mount Tamborine Convention as #Optus #4G is dreadful and poor
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David J Seibuhr
(@davidjseibuhr) reported
from
Gold Coast, State of Queensland
Having a good 4G 4 level optus signal nerang today this morning 9am
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yas boo
(@rejsbasnet) reported
from
Gold Coast, State of Queensland
**** is wrong with optus ko ******* service smh
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cynthia dammerer
(@madamcyn) reported
from
Gold Coast, State of Queensland
Good to know it's only the customers and not Optus that's affected. #OptusHack It is a combination of your name, date of birth, email, phone number and/or address but it is important to know that Optus’ network and Optus services including mobile and home Wi-Fi aren’t affected🤬
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Michael Fitzgerald
(@realfitzy1971) reported
from
Gold Coast, State of Queensland
@Optus Don’t do it, it’s rubbish and the service is appalling.
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David J Seibuhr
(@davidjseibuhr) reported
from
Gold Coast, State of Queensland
Phoned optus customer care to report problem, voice prompts said was closed 3G optus mobile still functions, 4G receiving from Nerang damaged during yesterday night lightening storm, (thank you 3G long range and stood up firmly against it all, obviously a better design) @Optus
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Leith
(@LeithEriksonABF) reported
from
Gold Coast, State of Queensland
@Optus NBN is a reoccurring horror movie where you go from one work order to the next with no one able to deliver a completed service. #NBNFAIL
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@magpies59
(@magpies59) reported
from
Gold Coast, State of Queensland
Well well..email from Optus…never been a mobile user with them…BUT with Virgin Mobile..Optus purchased their customers!! So now I’ve got ***** hacking my banking, super & various other Apps. There’s 9 in total…so glad I ****** then off & went with Vodafone!! #OptusHack #Optus
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Matt Webber
(@MattWebberWrite) reported
from
Gold Coast, State of Queensland
@Optus how long will network be out for in 4223!!!! Need to work from home!!! No phone or internet... help!
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Holly Subritzky
(@HollySubritzky) reported
from
Gold Coast, State of Queensland
@Optus ARE TERRIBLE!!!! Forever wasting my life on the phone going around in circles!!!!
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David J Seibuhr
(@davidjseibuhr) reported
from
Gold Coast, State of Queensland
Problem of 4G Outage, there was no reported outage, if you are experiencing outage, you really should telephone this in to technical support team; There's 4 different types of 4G & other network protocol, Spectrum & Plus that info helps diagnostics.; Optus Customer Service 131344
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Matt Webber
(@MattWebberWrite) reported
from
Gold Coast, State of Queensland
@Optus Mate. Soooo many people working from home, kids at home, trying to stay connected with family and friends. Not even close to acceptable. At least give us an eta for fix. Honestly just get it together.
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Leith
(@LeithEriksonABF) reported
from
Gold Coast, State of Queensland
@andrewzed3 @TurnbullMalcolm I have tried to use it after having @optus connect the business plan with a charity I volunteer for and it’s embarrassing. We will keep the ADSL as long as we can and try to find a better solution. Australian’s have been ripped off!
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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saltyziggasaurus
(@Zigga40177504) reported
@andrewbogut @Telstra Dude! I was an NBN tech trouble shooter and I would have to call them for work. Worst to best Telstra Optus Belong-Telstra Everything in between IINet And by far the best was TPG for customer service. One client Janet Holmes a court spent 90 hours on the phone with Telstra.
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Jodie Brilliant
(@JodieBrilliant) reported
@Sarah_Alice_X The first email I got after the optus hack where all of my data incl ID was compromised was one congratulating me on signing up to SubHub, which I never did. Say yes!!
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iibnf
(@iibnf) reported
@optus were going to call me tonight, so they promised. After 12.5 hours on chat with them Friday, after visiting the shop on Saturday, more calls... How much $$ do you bet I get nothing but crickets? According to the guy in the Optus shop, I'll need to cancel my credit card to
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Kushalappa Aiyappa
(@kushal_aiyappa) reported
@Optus @kbrspace optus technical unable to restore my post paid service. Keep me in dark for last 5 days.
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Vive le Vélo 🇦🇺
(@anotherjaimed) reported
Hey @amaysimAU, I took the plunge and left Optus today and switched to you. Of all the days! I've been without my work phone number for 8 hours now. You have some kind of tech problem, yes? Not the best beginning...😢
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Toss a Coin to Your Photographer
(@BrittA2211) reported
@Optus My only question is "Why dont you just donate peoples leftover data FOR them rather than making the customer log in and do it"
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Rob Lanfear 💉💉💉
(@RobLanfear) reported
@TMFScottP Also, if an Optus customer had to change their ID documents, then Optus now no longer has useful copies of those documents even if they are hacked again.
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Jase
(@AFC_jp83) reported
Anyone else having issues with optus? Receiving calls?
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Em D
(@thatmdee) reported
@TMFScottP No, not at all. Company culture around security is a big & heavy ship that takes a long time to steer. By all accounts, existing customers are still up the creek & optus hasn't improved around customer verification and other processes.
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Robert Katz
(@katzrobert) reported
Your flagging this to Optus will help both you and Optus protect your identity as well as providing Optus a heads up. In my case, addressee not current Optus client and I’m inclined to say, nor former Optus client. Return letter to envelope and mark envelope “Return To Sender”.