Optus Outage in Melbourne, State of Victoria

Dear @Optus An Eltham mum has been trying to get her service connected for 7 weeks, with no luck. Kids will be learning from home next Wednesday, but can’t atm. Two emails have been sent to you from my office, no response. Please sort this out. Kind regards Vicki

A serious problem with @Optus users is the assisting agents reply late but there’s no notification pushed to the phone. It used to have notifications but not any more. I was trying to talking to your financial team for three times and all missed because they replied 12 hr... (1)

@Optus is still shit in SE Melbourne for the last 2 days i havent been ableto watch fetch. The internet is effectively down as i cant wven speed test. The customer service line is so disorgsnised and painful that registering the issue is too hard. Better not charge me full price

@PSyvret Medicare has now graciously consented to cancel its proposed oversized price increase for 2020. Optus Sports has also wisely suspended payment for my monthly subscription until 1 June.

@Optus you preach wanting to keep people connected during this time, but I can’t get onto anyone about my nbn set up not working....

@Optus Two hours and no internet. You need to do better and sort your shit out.

@Optus hello my NBN connection has not been working most of the day, I have tried using the message service on the app and tried calling but cannot her through. Please help, im quarantined as I just got back from overseas so will soon get bored without Netflix

@kirstinferguson @Optus Still waiting ...... and yes, Optus customer too.

Hello @Optus thanks for nothing. Trying to get my disconnected internet fixed and had been on hold for 3 HOURS!! Only to have it cut off. Thanks a bunch. I have no fixed internet. FIX IT!

@10NewsFirstSyd @TallulahMT I have an issue with Optus. Cannot make any outgoing calls @Optus

@Optus severe issues making calls from my mobile phone on your service today. Colleagues with Telstra didn’t have difficulties I had. I am paying higher than average monthly premium

Hope that @Telstra @Optus @Internode etc are ready for the onslaught of home workers Our NBN is extremely slow today

@chatshy Went to Optus today to get a replacement sim and ended up getting AirPods pro on installment 😓 I didn’t even think of buying Cz too broke atm until the customer care person put it into my head and now I’m blaming myself lol

@Optus All sorted now but wanna lodge a complaint for that, I seriously doubt the Optus system is a mess and not maintained well based on this issue and other experiences.

@_kimannexo @Optus We tried Optus 5G home broadband, it stopped working and stayed that way for more than two weeks. Poor communication, response and service. We cancelled and moved to an alternative.

@Optus your web chat has been down for half an hour now...

@LounaTuna @Optus **** that's shameful for nbn speeds

@BenderDeth I get 40g a month. And thankfully my data has just reset. But **** Optus. I'm gonna get a free month.

@gazzalinga I should specify telecommunications tech are especially bad, Optus trouble shooting makes me want to smash my head through a wall

@PaulDavys Optus sucks!

120 hours of no service @Optus 5G Homebrand and no contact today about what the solution will be. Resisting NBN but needs must.

@Optus Currently up to 75 hours without functioning home Internet through @optus Home Broadband 5G service. No resolution in sight.

Oh dear @FOXTEL_Help, You keep telling me my new apartment in the same building can’t be serviced. All I need is an engineer to connect a wire but forced to follow your internal email process. I mean it’s 2020. No issues with @Optus switch today. Worst customer service ever!

@Optus Thanks Aron, already escalated, but service is ...... underwhelming.

@Optus Miscommunication, take the sim to be replaced, no don’t, we still need 3-5 working days to get reports. I asked “Is it acceptable for a customer to be without any Internet for up the 6 days” After a positive start, I’m wondering whether the @Optus wireless 5G was a error. /2

It seems like our @optus 5G has stop working today Waiting for 3-5 working days to hear about the next step in solving the issue seems .... not good.

@ipinky77 @Optus Customer delight is not that hard @optus - give frontline staff some leeway to make decisions but also enough tech training to solve beyond their structured piece of the puzzle. I could have been up in 24 hours rather than 216.

@ThatSkiMaskGuy Watched Rakuten a couple of times. Pretty poor quality. Final match when Ange won the title the server was overloaded so I couldn't get connection. Optus will also promote it with additional shows, interviews, etc. Optus have exceeded my expectations with EPL, UCL.

@sandylanceley @CouchNish @MelbPTUser @melissakp @australian @Singtel They can not run a 3/4G network to save themselves and I cannot see why anyone still pays them / or why they’re in business. But I guess change is tricky for most. Getting off Optus was the best battery and speed boost I’ve had—like a new phone! 🤣 they’re shocking

Optus are currently paying ~$50m/year for the EPL streaming rights and charge $15/month to subscribers. Now not everyone pays that fee (I never have), but let’s assume that every mobile customer’s monthly bill has that subscription built in and funds go towards content

I’m about 1km south of an @Optus 5G service. I have no 3G/4G service I can rely on currently so have to use wifi calling. NBN or Optus router goes down weekly so I’m left on a desert island. iPhone 12 with 5G comes in November. Here’s hoping 5G will arrive by then #gamechanger

Sorry, my bad. It's from 2002. It's an optus advertising cardboard cut out from that year around the world cup...

@Optus Disappointing that 5G not working this morning - two dropouts then stopped. Murrumbeena Tower.

@Optus Infrastructure issues. Good to know we are still being charged for videos that won’t render.

Yep, @optus 4G Wirelesss down again.

@Optus you are just as bad. Tried connecting via you but you cancelled order 4 times, hence trying Telstra again.

@Optus is worst than the @reliancejio .

Just signed a 24 month contract. My @Optus coverage has been down for most of the day. Awesome $70 spent on service being down and false promises of data usage.

Optus your buffering is very poor. Consistent buffering and delays. Seriously considering to cancel my long term contract. After 2-3 odd years nothing has changed. @OptusSport

@Optus and @NBN_Australia are a disgrace! WiFi is down, I was told to be home between 8-12 for a tech visit. 3 pm still no one. I call @optus ‘Oh yeah, probably won’t happen today!’ HOPELESS!! #optu5g #NBN #Christmas #wtfock #optusfail #lmreallypissed

@capt_collins21 @Optus I work there too and I, and others I work with are all having the same problem 😩

@Optus no one seems to be able to get any service with Optus at Melbourne airport. Multiple of us having the same problem. Half the time it’s on SOS even...

Really @optus .. again!! 😩 on live chat trying to sort out whether I can upgrade or get some sort of incentive to stay with you due to lack of service & was told I’m being transferred to someone who can help .. that was 15 min ago and no one has replied to messages sent since!

@Optus my iPhone XR is repeatedly dropping out and telling me there is no SIM installed. This is happening all over Melbourne. I was on a call with a recruiter on Monday and it cut out 6 times in 10mins. Others can’t get through at all - tells them I’m not available. Help!

Nice work @optus. Tried your call back service which disconnected me both times.the second one was after being put on hold for 3 minutes. I stayed on hold and got connected on my 3rd attempt. Quality service!

@Optus yesterday while at work at the Dandenong south site, I and half the factory had very poor service. Turns out you are working on a tower near us. Til December. Do we have to deal with this til then cos it’s really affecting my job!

4 drop outs in service with @Optus NBN in the space of an hour. Even with a new modem installed last night. If this continues throughout today, I’ll be disconnecting my service, without penalties and moving to another provider.

@NBN_Australia down at the new place, now the dreaded one hour call with @Optus

@Optus please fix your customer service. Spent 30 mins on the phone, interrupting my dinner, with one of your customer service advisors in India. Got nowhere. Please fix. #optusareawful

Once again @Optus overcharge, and only back down once WE chase them!!! At least **** Turpin wore a bloody mask!! #robbers

@VickiWardMP @Optus strange, optus had no problems signing up a fraudster using my name for services + phones or tablets (on 12 separate occasions), I had to endure a 3 month investigation (with me doing all the work) to convince optus and the 3 credit ratings agencies it was not me, very stressful

@GallopingSkirt hi Rebecca, we solved our issues. OPTUS recommended we do the following: To do the Reset Network Settings, just go to the "Settings" > tap "General" > tap "Reset" > Select "Reset NETWORK Settings"  You’ll have to login to your wifi again..

@Optus Been trying to phone to cancel our services (cable, tv, phone)as have gone to NBN with another provider But can't get through on phone

@Optus Pretty sure Australia is the only country in the world without Internet. It was always terrible so it shouldn't be any surprise.

Trying to switch @Optus plan rather than change ISP when I move house Service number isn't recognised in Optus app Help desk closed public holidays & no help via "live" digital chat On M2M plan so can cancel anytime. Def cancelling Optus account, too much crappy service lately

@bobbymohan @Optus What! Just bought one 50gb prepaid so this is why im having problems and can't get through for help. Great to know .thanks

Idk bout ya’ll but ima need my shit on 5G right NOW cause optus be hella slow atm and my wifi is not giving what its supposed to gave.

@Optus my internet is out but I’m not getting any help from it

@Optus My internet is down for 3 days and no one fixed anything so I have to wait till the public holiday finished. I can’t WFH, seems no one can do nothing about it

@moniquehore @Telstra Most telcos are giving extra data at the moment on mobiles and nothing against Telstra but I switched to @Optus about 3 years ago I get unlimited data on fetch Tv box all for 70 bucks a month never drops out for home NBN