Optus Outage in Melbourne, State of Victoria

@Optus Is there an outage in Reservoir 3073? My home internet is down and the troubleshooting methods haven't worked. It has been down for an hour.

Finally after all this time I received a response from @optus My issue has been resolved and once I send my old phone back I will have this out of my hair... #breathoffreshair

@TechGuideAU @catch_au Regards of price, I have had terrible reception issues with the Optus network, never again.

@onlytruewill Optus!! In Australia there are only two providers that manage their own towers, Optus and Telstra, Telstra is more expensive but better coverage in rural areas but Optus support and pricing is so much better and the app is amazing dm for aus related questions if any

@optus your customer service is nothing short of hopeless. Please contact me directly regarding 155897049A. Yours sincerely, annoyed customer.

@Optus once again no signal (NBN HFC) in Hampton 3181. The service the last couple of days has been horrendous

@Alain4PM @MLoParis @Joe_Hildebrand @Optus Yes I am poor

@MLoParis @Joe_Hildebrand An internet service is a personal expense, it is up to parents to pay for that, not the education department. An internet service is an affordable thing to have, for example, @optus has a Optus Prepaid Epic Data plan for $30 with 35GB of data with an expiry date of 28 day.

Life on @optus 4G home wireless. I get 20mbps down on a good day, but at any time, day or night, it can just drop out the butt like this. NBN available in my street from next month, but who knows if it’ll be any good... at least it’ll be FTTC, so that’s something.

@djaw85 @negri_thomas @ClaytonTFord @Optus @NBN_Australia @Telstra Yeah must be an Optus backhaul issue

@tomwoodau @negri_thomas @ClaytonTFord @Optus @NBN_Australia Our next-door neighbour has @Telstra an has had no issues. It’s interesting that the cable/wire issue doesn’t seem to be affecting all providers atm - just @Optus... absolutely poor customer service also

@Optus That’s all fine but it doesn’t help those who are affected with doing their job. As such I have now been forced to take an annual leave day...when we ring your customer service dept and get told there’s no issues only to check on line that there is in fact an issue makes us 😠

@negri_thomas @ClaytonTFord Likely to be just Optus' fixed backhaul, no reports of an issue with Telstra I can find, and Optus mobile data working. @Optus please provide more details of this significant outage! (ping @NBN_Australia)

@optus NBN down. Can’t log on to my Optus account. Can’t find a phone number to call Optus to find out why no NBN. #fail

@Optus once you disappoint me. Drop outs in and out of connection. If you aren’t careful you will be losing a loyal customer. Cannot get through to technical support

@Brodhe Having to go to Optus in itself is bad, let alone dealing with people

@Optus It's now 36 hours since the NBN has been down.

@Optus I have tried the troubleshooting steps numerous times. It's a network outage in my area that needs to be rectified.

@Optus 20 days and still counting. Same issue. The My Optus app is not effective for communicating this issue. Sort your shit out

@Optus yet another nbn outage in Thornbury 3071... Can I have cable back please!!

@BlizzardCS @NBN_Australia just did a firmware update through my cable nbn/optus network modem which lasted about 30 mins then I got the wow error (WOW51900328) several times so I hope it's not related.

@Optus, come on y'all. How're you down in the middle of a pandemic. Come on. I'm in Durack, QLD with no internet. why?

@Optus, come on y'all. How're down during a pandemic. Come on. I'm in Inala, Brisbane, and I have no internet. Why?

@catelizlouise @Gio_Research There have been some city outbreaks in recent days. For example: Telstra, Hugo Boss, NAB, OPTUS. Plus, the city now has large apartment buildings. Hotel Q cases have been trending down for about a week, with some days recording no new cases.

Nah, @Optus is taking the absolute piss now. How are telcos running businesses like this? Absolutely appalling and poor form.

@Optus Hey guys I have sent you a DM with my details. I have also checked with the Network Coverage link you sent. It says there is issues in my suburb, but when I entered my address is said it couldn't find the address.

@Optus may I ask how i contact your support desk after hrs. Especially because my NBN is down and your app says I have no services with you and it won't let me use your msger service

@thechrismartin7 @ErinLMarie @Optus Really?! I'll have to check that out. No way I can tolerate such poor customer service. They didn't even provide me with evidence behind their decision. I shouldn't have to chase them. I'm the customer!

@Optus may I ask how i contact your support desk after hrs. Especially because my NBN, and your app says I have no services with you and it won't let me use your msger service

@arabfnbr @zonuqq No optus nbn bad. If u live in a area with a **** ton of people using the same node u get garb net. Telstra aussie broadband use own node for each house/unit