Is Optus having an outage in Melbourne, State of Victoria?

@Telstra What a wonderful scam. I spoke to Optus yesterday and they claim that downtime is automatically not billed on all plans. I'm getting sick of the Telstra model of high rates and high effort to get basic services. Sure, you'll rebate, but the burden is on the customer.

@optus cable broadband in Altona Victoria again not working

@cherrypieit @Optus @simonahac Nah, Twitter will do. And throw problem to telcos. We pay for a service, privacy should be able to be assured.

Hi @Optus I am absolutely outraged two months in row you can tell me I’ve used 60GB of data and continue to charge me $10 per extra 1GB when I have streaming packages included in my plan. I’ve spoken to your online chat team who were no help.

@Optus a supervisor in your finances department has put me on hold and she's kept me on hold for well over 10 minutes after I've asked her to speak to her senior after fraudulent activity BY OPTUS was done on my father's account. I can't believe your customer service!!!

@ktdenise @Optus Optus sucks. We have it and it’s bloody terrible.

@Optus My main concern was not being charged excess data charges, given I never exceed my shared data allowance

@Optus Hey Megan, no my laptop is used briefly then turned off. No #Windows10 updates or major downloads have occurred. I also monitor my Android phone usage too. To be honest my OWB modem showed NO SERVICE for most of Wednesday and Thursday

New Optus ad equates being their customer with being in prison. Seems about right.

Holy shit AirPod are out of stock everywhere. And I mean everywhere except the apple stores. @telstra @optus @Officeworks @JBHiFi @myer like Jesus.

@Optus Specifically Windsor, 4G connection keeps dropping out or showing "No Service" on both MSN and 4GLTE Modem

After twenty plus years as customer my mobile company Optus turned off my account because I had underpaid my last bill by $14.00. Amazing. Must be related to an Oz bank.

@Optus Guy, I sent a DM and one person said they could help me and then another said they couldn’t.

@Optus Guy, I sent a DM and one person said they could help me and then another said they couldn’t.

It's pathetic @Optus that the internet has been down in parts of Sunshine, Victoria for over 12 hours now. And the website is not even showing an outage.

The Optus half time show is arguably the worst I have seen so far.

@Optus I’m literally paying for a service you can’t supply. You are a ******* useless supplier. I want some money back because I’m sick of paying for something I don’t receive you useless bunch of *****

@Optus Why is your internet stream so shit. You are a ******* useless pile of shit

@Optus It's almost like no matter how I say it your company never listens. A SIM is not a plan, and it's not a tablet either. It's a SIM on which I can share or pool my existing data allowance. @Optus is systematically ignoring my request as a customer.

@Optus I never asked for a tablet plan, that's the issue. I asked for the SIM card, not a tablet nor a plan. The rep who sold my plan disregarded this request. All I want to do is share my plan across my devices. Now unfortunately my only recourse is a claim to the ombudsman.

Aaaah it's that time of the Saturday morning, every damn week, when our @NetflixANZ on @Optus cable craps out. Too many kids watching cartoons I guess.

What’s going on @Optus no service in west for last 3 hours And still SoS only!!!

Had a wifi outage since 5.30 @Optus #eltham

@Optus Either way I am shifting my business to @Telstra next week. At least I can use their 4G network as a back up when a little rain hits the network. #byebyeoptus #nbnfail

@Optus just pathetic service once again. Time I switched to @Telstra and at least I can use 4G alternative. @ScottMorrisonMP when will we have a royal commission into @NBN_Australia and its failure to deliver to the Australian people #nbnfail

Hey @Optus, @VodafoneAU and other #telco providers. I want to transfer my postpaid number to my iPhone XS eSim. Support this soon and I won’t be the only one leaving Telstra for the first to provide this.

Another disappointing night of shit internet supply thanks to @Optus Absolutely pathetic!

@Optus seems like your sms alerts are broken, i got my 50% all the way up to 4gb over (22Gb a month) during the space of today. Great service as always

@albericie @Telstra24x7 Unless you have an Optus HFC cable passing your premises, anyone you go to will be a Telstra re-seller, and you’ll be on the same network, relying on Telstra to fix and problems

I was in the queue to get update about nbn relocation request. After 1 1/2 hours later they said their servers are down. Thank you @Optus 🤬🤬🤬

@Optus yet again disappointed by your poor service, have had no internet since Friday, reported it immediately and have been messed around, technician was meant to be at my premises btw 8-12, no show. Morning lost. #poorservice

@Optus No. What I needed was to know how slow Live Chat is. I have the info I needed. Optus may want to look into and you don't need my details to do that.

@Optus need help setting up my voicemail... I joined the service in September but still haven’t got my voicemail set up.. please help. Thanks

@Optus Wes it's not my device. It's our area. If it was my device it would not change during peak periods. Sometimes there are management decisions regarding where you increase capacity and where you don't, and making customers spend hours on your help line just messes with our heads

Was always a bad idea to subcontract to Optus Sport

@bawdz @OptusStadium A shame since Optus is a nice stadium. But I do have bad memories from the qualifying final there 😂

So @Optus internet is performing to its usual standard again. Charge a fortune and deliver the shitiest service ever.

@piebypie A really shit one with @Optus I'll be switching as soon as my contract runs out but I still have another 11 months.

@optus #worstserviceever so just want to say that I have been charged hundreds of dollars for a service overseas that should have cost me $150 on their advice to ‘do nothing’ Optus chat Superbad @Telstra call me

Guy behind me at work is annoying the shit out of me on the phone to his LANDLINE provider complaining that it’s an essential service and it’s not working. Granted it’s with Optus. But man he keeps going on and on about the same thing that it’s ridiculous.

@Optus reported the outage this morning. Internet etc down since 10pm last night for 3020. The outage page states it’s still being investigated. Be good to get an update.

@Optus Your service has been completely ordinary for the last 12 months. You did however increase download speed to approx 13mpbs at one point but I assuming you have backed it back to cabbage speed as a lure to pull me over to NBN when it hits.

@stiiggy @Optus @VictoriaPolice @YarraCouncil I would agree, but if Optus doesn't bother rectifying a dangerous issue, I'd think the police might be interested.

@AlisonClareC @Optus Similar problem. Tech told me it’s because some of the capacity has been given to NBN. Maybe true bc I notice the service started going downhill about the time the NBN started.

Being on hold with @Optus is the worst!!! FMD what’s the point of having a live chat if they can’t help me with my queries

Recommended never going with @Optus, absolutely useless! I spent a month trying to get a service cancelled and faced reps with incorrect information at every turn, actions that "weren't processed" and rude interactions. What a waste of time! #neveragain

@Optus Thank you so much, service added to my plan, hopefully activated in next few hours. Appreciate your help. Wondering if low traffic is the reason as Pakistan is not in the 10 countries list? Thank you once again.

@topazfreo idk cuz i feel like in geelong itself it would be fine but it might be shit where i live on the peninsula so im like ??? do i pay $20 extra a month with telstra or go to optus and pay what im paying now

friends who live in regional areas, optus or telstra?? i want to pay less so im thinking optus but if my service is shit do i just pay $20 extra to be with telstra??

Sales team is ready in seconds while, support team wait time 15 minutes @Optus even in chat as well. Not happy, never join online optus

Finally leaving #Telstra for #Optus for my mobile service. Was getting sick of exorbidant $150 phone bills.

@MatthewBraid Hey Matthew, I'm sorry to hear this happened and I've flagged your message to get passed on as feedback. If it happens again, it's best to raise it as a fault via the Optus Sport app's Help & Support. Ev

I’d rather use smoke signal instead of Optus Internet 🤮

@Optus keep tweeting to me that they're 'sorry', and would I like to DM them about it. The answer is NO. This service is appalling and this story is staying public.

Tomorrow will be another day banging my head against the brick wall that is @Optus customer service and insisting on talking to a supervisor.

This means I am currently AVERAGING 10% or less of the typical speed for @Optus cable internet. Which means constant problems with loading even the simplest web pages.

Optus data connections in Ryde, NSW area, has been sporadic today at best. From early today, our reps tell us, facebook, google play store, and a few others, are not working tonight. Optus has been advised.

Our @Optus NBN got connected on the 24th of last month and once connected they told us our fetch box which is included in our plan will arrive in the next 10 business days. Fast forward, it has been a month and it is hasn't arrived yet. Absolutely awful customer service

@andimthesupreme A pre-sale kinda means you get the best opportunity of getting the best tickets because you get it before everyone else! So if you’re an Optus customer you can do that pre-sale or you can sign up for live-nation and do that pre-sale!!

@optus come on guys, 5 hours and counting.....no ETA for resolution is NOT helpful.