Optus Outage in Melbourne, State of Victoria

Just when I thought @Optus was finally doing right by me their inept customer service staff had to go wreck everything again. Guess I’ll be changing mobile providers.

@heart_explodes @Optus Sounds like the issue I had. Apart from the one text I didn't get anything... I find the best way is to be all to Optus over phone. Webchat nothing seems to be done

@jendudley You forgot to @Telstra and @NBN_Australia. I don't feel so bad now, at least @optus replied to my tweets.

@Optus hello 👋 why is it so hard to reach optus, called twice with no return calls:( I received my nbn & router yesterday morning but the nbn has been blinking the whole day. Need help!

@Optus can you please help me activating my 4g plus modem i picked up this morning! Very frustrating as I would like to use it at home and get no response from technical support, phone or chat . Please help

@Optus This is still a major issue. At peak hours we get glacial speeds where even loading a Twitter feed is problematic. The coverage map is not correct for the area at the end of collins street in Melbourne around 750. Was never an issue before. Something has changed.

@mipearson They had a cable outage at our place. My ticket got merged with someone else’s somehow, and I’ve spent the past 2 weeks telling Optus when they call me that they have the wrong number for a call I didn’t open. My issue did get resolved, but I bet that other customer is cranky

@mipearson My Optus DSL has been dropping PPPoE auth and DNS once every couple of hours for the last few months and I haven’t tried to fix it because I know contacting Optus about it is such a ***********.

@Optus Mobile reception is poor. Will deal with it tomorrow.

@Optus Hi, I tried phoning 131344 to report from my mobile but the signal dropped out. Still no phone line or internet.

@cooksey_ben @Optus Ben we are in 3195 and our cable net down too. Colleague in parkdale reporting no mobile phone coverage on Optus either in 3195.

@Optus And I have spoken to nbnco themselves and they have confirmed that you are flat out lying to me. The times available depend on the provider NOT the nbn. Further proving how bad the customer service at Optus has been.

@Optus has the worst customer service ever. I tried to organise nbn through their online chat and they flat out lied to me in order to get my business.

@Optus thanks for waiting my afternoon so now a technician needs to come out cause AGAIN THE DAMN SERVICE DOES NOT WORK! And oh apparently my landline number has changed but AGAIN NO ONE FGGGGGKING TELLS YOU ANYTHING. Like my plan got changed and now my fggking landline FGGGGK!!!

@Optus then i to top it off ever since my adsl2+, got changed I have had 6 drop outs this weekend lucky if it stays on for 1-2 hours this is a disgrace. Then I’ll end up on no bloody network which I’m guessing it will be WORSE.!!!!

@Optus I really don’t know why we pay for this crap. Get screwed around during week and changed which I had to ring up because my internet wasn’t working, no one would have informed that my plan got changed or whatever.

It pays to shop around for @NBN_Australia products, even if you’re on contract. I may pay a cancellation fee to sever my @Optus ADSL service, but the zero install fee and lower monthly cost of another company will see me ~$50 better off over 24 months, plus enjoy faster speeds.

@Optus your 4g home internet is shit, latency through the roof and super inconsistent. Plus your technical support is no help 😡😡😡😡

@mark_barbs @iiNet Ditch them mate. I was on @iiNet and had loads of issues and was just met with bureaucratic “help”. Got nowhere - wasted my time. For the same monthly price with @Optus went from 2Mb/s (at best) to 30Mb/s consistently.

Hi Optus, where can I send my invoice to Optus for days lost, ADSL was meant to be transferred on the 18th Jan. ADSL connection was activated on 19th Feb. The connection has been running at 2mbs. An Optus technician was booked last week to check the line. They said the issue was

Hoping our internet (@Optus) doesn't drop out. We're getting the PPV. Tried to contact tech support, nothing was really resolved. 🙌🏼

In the world where you can do almost anything with a touch off a button. I had to drop off from 30mins (4 times) waiting call on @Telstra @TelstraEnt. It's like #telstra penalize you for been their customer. #pathetic service #domo #optus #dodo

@Optus every single time I travel.. I have issues with travel pack. Or with extra charges.. Or with international calling. Maybe it's time to change service to good old Telstra

Hey @Optus, I am trying to connect to your support chat for the past 2 days without success. It seems that you intentionally made extremely difficult to get to customer service #badcustomerservice

@Optus 30 minutes wait on all lines, long wait too on 'live chat' then having to swap between several different departments and still cannot fix the issues. 😠

Optus Technical Support is *********! After nearly 1 hour on hold their so called 'customer service' doesn't exist. Totally Useless

@ElisabethTuckey @Optus Come on @optus give her the use of a mobile till you fix the line

Optus can suck a bag of *****!😡😣😡😡😡 Utterly Useless Company with lazy ass customer service

@ryanbigg It’s Optus it’ll be crap

@Peter_Fitz @VodafoneAU Start every Pin number with # blows the crooks out of the water. And thanks, have been contemplating leaving @Optus (long time customer) for @VodafoneAU Am getting very crap deal compared to what #Vodaphone advertises. Interesting!!

@Optus thanks Phil - think we have a shortterm solution 🤞

losing internet for a few weeks because there is NO capacity at the Northcote exchange @NBN_Australia #NBNfail @Optus cuts our service today as it has been ‘replaced by’ #NBN 😂

@Optus Oh the joy continues. I leave my number for a call back from pre-activations after hearing wait is 10 minutes. Phone rings 2 times and then hang up. No attempt to ring back or leave a VM and now it’s 20 minutes to wait.

@Telstra What a wonderful scam. I spoke to Optus yesterday and they claim that downtime is automatically not billed on all plans. I'm getting sick of the Telstra model of high rates and high effort to get basic services. Sure, you'll rebate, but the burden is on the customer.

@optus cable broadband in Altona Victoria again not working

@cherrypieit @Optus @simonahac Nah, Twitter will do. And throw problem to telcos. We pay for a service, privacy should be able to be assured.

Hi @Optus I am absolutely outraged two months in row you can tell me I’ve used 60GB of data and continue to charge me $10 per extra 1GB when I have streaming packages included in my plan. I’ve spoken to your online chat team who were no help.

@Optus a supervisor in your finances department has put me on hold and she's kept me on hold for well over 10 minutes after I've asked her to speak to her senior after fraudulent activity BY OPTUS was done on my father's account. I can't believe your customer service!!!

@ktdenise @Optus Optus sucks. We have it and it’s bloody terrible.

@Optus My main concern was not being charged excess data charges, given I never exceed my shared data allowance

@Optus Hey Megan, no my laptop is used briefly then turned off. No #Windows10 updates or major downloads have occurred. I also monitor my Android phone usage too. To be honest my OWB modem showed NO SERVICE for most of Wednesday and Thursday

New Optus ad equates being their customer with being in prison. Seems about right.

Holy shit AirPod are out of stock everywhere. And I mean everywhere except the apple stores. @telstra @optus @Officeworks @JBHiFi @myer like Jesus.

@Optus Specifically Windsor, 4G connection keeps dropping out or showing "No Service" on both MSN and 4GLTE Modem

After twenty plus years as customer my mobile company Optus turned off my account because I had underpaid my last bill by $14.00. Amazing. Must be related to an Oz bank.

@Optus Guy, I sent a DM and one person said they could help me and then another said they couldn’t.

@Optus Guy, I sent a DM and one person said they could help me and then another said they couldn’t.

It's pathetic @Optus that the internet has been down in parts of Sunshine, Victoria for over 12 hours now. And the website is not even showing an outage.

The Optus half time show is arguably the worst I have seen so far.

@Optus I’m literally paying for a service you can’t supply. You are a ******* useless supplier. I want some money back because I’m sick of paying for something I don’t receive you useless bunch of *****

Neither Telstra nor Optus work efficiently in my area, yet I’m paying a pretty penny for their ‘service’. And I’m locked in to a contract so am unable to go to a provider who actually COULD provide a better service 🙄 I’ve had about a gut full.

Neither Telstra nor Optus work efficiently in my area, yet I’m paying a pretty penny for their ‘service’. And I’m locked in to a contract so am unable to got to aprovider who actually COULD provide a better service 🙄 I’ve had about a gut full.

@optus Can someone in business support please DM me about ongoing problems with my accounts. Your call centres are pleasant enough. They just don't seem able to fix anything and if I charged for the time I wait at the rate I charge my clients I could retire on it.

Optus outage - again !!! #Optus #outage

@Aussie_BB wish I’d tried you rather than the ********* service I’m getting from @Optus. How do I get away from this crap

On shop phone in @Optus dealing w’ new billing system dept who r trying to put me thru 2the old billing system dept, I kid you not. Girl in shop just said let me know if they hang up on you, they sometimes do that for no reason. Reason is love, they’re faceless & couldn’t give a

@Optus Have had #nbn hooked up for a couple of months now, without checking actual speeds anecdotally things appear to be taking twice as long to download compared to ADSL2. Plus, I have to reboot the modem 2-3 times daily, and I currently have no internet at all. Help!

Hey @Optus you might want to check your service at flinders street station Melbourne. There hardly any data connection.

@Optus So I spent three hours last night on phone and chat trying to get a relocation issue solved. You've shut down the email address I've had for 15+ years and you still can't explain to me how I can keep it when I intend to stay with Optus after I move. Questioning my loyalty.

Been 5 days already and @Optus still haven’t activated my NBN service yet. Absolutely poor customer service..... don’t be too excited for NBN if you’re with @Optus 🙄