Optus Outage in Melbourne, State of Victoria

@Energizer_916 @Optus Well then, it’s just complete and utter shit internet. These ISP’s take the absolute piss out of the shoddy service they provide, which they’ve all jacked up their prices for. Shittier internet for more money. New Zealand has better internet FFS.

@Optus I have sent you my ptus cable account no. Via DM please fix the continuous dropout issue on my cable

@Optus Well done Optus. After support yesterday we r unable to access our network as our password no longer works. The problem just gets worse every time we speak with you.

@Optus We’ve had all this. Tried raising a complaint and guess what .. put through to the Phillipines away from Sydney.

@Optus I have been trying to use your live chat function through the app all night. I explained the situation twice and both times the “agent” left without resolving anything. My partner has also tried twice to no avail. Terrible customer experience. 🤯

@NBN_Australia @Optus Dear NBN & Optus - yet another Optus tech out this AM. Outcome: After nearly 2 months of problems - worst service of that whole period, 25 secs in, drop out, reconnect, 25 secs in, drop out ... the cycle continues 😡😡😡😡

.@masterchefau Optus Stadium is less than two years old and is named after a telecom company with irritating commercials and spotty service. Let’s just say it isn’t necessarily ‘hallowed ground’.

@Optus we are eagerly awaiting the internet and landline phone to be working here in Upwey 3158 We rang this morning and we're told could be 24-48 hours.. with no explanation.. just an 'outage across Victoria'

Can’t wait to get rid of @Optus as my internet provider... Terrible just terrible

@playswithf1re @NickRossTech @R_Chirgwin @gordon_j To be sure. I need something for my awful 3G/4G cell tower issue where I am mostly getting SOS level signals… I’m right in the middle of an area where three towers don’t overlap. Have to use wifi calling. When the modem goes down every few days (Optus NBN) I go into a comms hole

@Telstra That I (and every other Telstra customer at the game) experiences congestion is self evident. My question was why the so-called “premium” network seems to have the worst experience of this. Other networks (@Optus and even @VodafoneAU) are more useable at these events.

@NBN_Australia ❌❌ Big crosses 4 u. No internet for 5 weeks; no solution for 5 weeks. A lot of blame & being thrown backwards & 4wards between Optus & you. Family dependent on me having a l/line as on emergency alarm. ❌❌

@Optus ❌❌ Big crosses 4 u. No internet for 5 weeks; no solution for 5 weeks. A lot of blame & being thrown backwards & 4wards. Family dependent on me having a l/line as on emergency alarm. ❌❌

@trevorlong @Telstra ...I wouldn’t have the same confidence with an Optus or Vodafone service.

@phbarratt You must have had terrible Optus cable. I get close to 100 Mbps. I’m in no hurry to switch to NBN delivered via Telstra’s cable.

Ho hum, another weekend, another @Optus cable outage. Plus I can’t get my mobile hotspot to work. Suboptimal.

The overlooked issue in this whole Matt Guelfi thing is that you can’t get an Uber from Optus Stadium.

Funny I just realized that customer service is complaining on social media.m and waiting for them to get back to you. @Optus

Dear #optus 4G network please improve your internet traffic and speed before going to 5G network.

@Optus Internet at my place is non existent and I can’t even get onto your support team

There has been an @optus outage in 3109 for the last THREE DAYS and the only status being reported is "under investigation". Pull your finger out. Maybe also have enough staff on hand during long weekends to at least find out what is actually wrong.

@Optus @OptusSport Deleting and downloading app again worked. Weird issue. Thx.

Hi Phone service suspended after being told by @Optus team member Perry on Friday 31 May 19 account is in credit and next bill due 11 June 19 Not good enough and no customer service by this international company, it seems they forget they have customers to look after #nothappy

I had my mobile with Telstra but had reception issues at my house as it's an old tower the network uses. They wanted to install an antenna at my cost. I changed to Optus and no problems

@Optus I DM’d you 3 hours ago. Email still down. Please urgently address.

@Optus our two business emails have been down for 5 days. Made multiple calls. No one has helped. Next one is to the ombudsman. Please sort immediately.

@Optus OMG... you hang up because it's closing time... #iwishicoulddothatinretail

@Optus your customer service sucks... nearly getting as bad as @Telstra and that takes some beating....

Hi @Optus been trying to get in touch with your agents online via LiveChat. Still having poor NBn connection and can’t really use mobile data for all our accounts. Hope you can help!

@Optus It's Good idea to sack your Public relations manger and whoever manage your Twitter account for very poor communication/ response, if you're to survive in long term! #OptusOutage Yeah enjoying evening with 🥃

This @Optus outage is ridiculous. It’s now been 24 hours!

Ps. I’m using a Telstra service to send this tweet @Optus

@Optus because we all know your team wont bother updating anyone for another 10 hours or so. It looks like the service is coming back to life.

@optus outage. 3150 victoria. Come on guys you can do better in this day and age

When you don’t have to work tomorrow and @Optus have an outage and you can’t watch @NetflixANZ 🤬🤬

@Optus Run a business that has online booking and can't see Jack shit. Security camera can't view on mobile app due to shit internet connection in Reservoir Melbourne. OPTUS has cost me hundreds of dollars today. They will still bill me end of month. I will b taking this further.

@Optus Pathetic. Optus has white customer service and now they are taking customer disatisfaction to another level.

have to use #VPN due to @Optus intl routing issues since this afternoon

@Optus NBN Internet has been stuffed all day can’t get any websites fetch not working Netflix list goes on. #optus #nbn #outage

*******!!! @Optus you should learn something from @ThreeUK when it comes to customer service. Had problems adding credit to my UK phone before a trip. I hardly use my phone but Three whacked on 5gb for free so I wouldn’t be stressed on arrival. Legends.

I'd love for ISPs like #Optus to be more proactive around notifying customers. Monitor your network for issues, tell me if you find one. I'm much happier if you tell me about an issue than if I have to convince 1st level support that there is an outage in your network.

So you can have a look at the moment and see if you can help me with the following on the email I sent you on the phone to optus for the first time in the morning and the email from the email address is correct.....

@ktdenise @Optus Nope, we just got it installed and it was done instantly, my mate moved house with Optus, had same problem as you, changed supplier to Aussie and got it connected the next day.

@ktdenise @Optus No, Aussie Broadband and Mate are by far better and have a lot better customer service.

Doing a name change with @Optus is possibly THE most humiliating of all name change experiences. I'm not a different person so please don't treat me as such.

@jewitt12 @pieman_78 Agree, is worth any slight drop in coverage. Online chat has always sorted any issues reasonably quickly as well. Recommend the Fetch box to get Optus Sport on to your box at home, is like $10 extra a month.

@Optus Your customers service is ridiculous!! I spoken with your staff on phone to book in NBN services on 16 April 2019. End up with no show, I called to find out I been told my appointment not been finalised!! They rescheduled me on 29 May 2019.!!

@Optus Your technician said I wasn’t home. I was home all morning. I did not hear any knock on my door. Not even a call or message to me. And again they rescheduled on 6 May 2019. What a customer service

Turns on data roaming and it connects to optus... settings>data>network> @Telstra 🙏🏻

@Optus Optus app service shows service unavailable!! Called to Optus put me on hold transfer me to other departments and call hung up. I want to get my Optus perks work!! This is not acceptable service!!

@NBN_Australia why is our internet not working in Mortdale 2223. @Optus is saying it’s #nbn issue not theirs

@Optus your mobile service is extremely bad in Melbourne. It's impossible stay online 10 minutes in a row

@CatFNBR **** Telstra and Optus tbh

@Optus just fix ur servers

@Gheezfn @optus fix this bro cmon

@CatFNBR I get the same problem really bad with Optus, always have 5%+ packet loss

@md__5 I had this exact same issue, it was my shitty optus router and my NBN hfc box not being compatible. I could ping 1.1.1.1, but not get any sort of connection going. I ended up using a ubiquiti edgerouter inbetween my access point & the hfc router.

@Optus any nbn issues at Walter Street Mortdale 2223 #nbn #outage

@AFLNation There must be a public transport issue at Optus Stadium as it seems only half the Dockers supporters have made it to the game thus far

@melleegee Not last week as Optus is a bad surface but yes I would have this week. I could be wrong. We will learn this week. Hopefully we beat Tigers next week. #sidebyside