Optus Outage Report in Melbourne, State of Victoria
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The latest reports from users having issues in Melbourne come from postal codes 3001, 3004, 3000, 3006, 3089, 3051 and 3121.
SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.
Full Outage Map
E-mailProblems in the last 24 hours in Melbourne, State of Victoria
The chart below shows the number of Optus reports we have received in the last 24 hours from users in Melbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Optus users through our website.
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Internet (42%)
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Phone (32%)
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Wi-fi (10%)
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E-mail (7%)
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Total Blackout (7%)
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TV (2%)
Live Outage Map Near Melbourne, State of Victoria
The most recent Optus outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Phone | |
| Melbourne |
Phone | |
| Melbourne |
Phone | |
| Melbourne |
TV | |
| Melbourne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Optus Issues Reports Near Melbourne, State of Victoria
Latest outage, problems and issue reports in Melbourne and nearby locations:
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Adam Gemmell
(@raymond3020) reported
from
Melbourne, State of Victoria
@optus NBN down. Can’t log on to my Optus account. Can’t find a phone number to call Optus to find out why no NBN. #fail
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Richard Edwards ☕🇦🇺💰
(@richardmelb05) reported
from
Melbourne, State of Victoria
@MLoParis @Joe_Hildebrand An internet service is a personal expense, it is up to parents to pay for that, not the education department. An internet service is an affordable thing to have, for example, @optus has a Optus Prepaid Epic Data plan for $30 with 35GB of data with an expiry date of 28 day.
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stbabo
(@stbabo_) reported
from
Melbourne, State of Victoria
For the first time in my life I have subscribed to a service provider and cancelled before the installation. Credit where credit’s due @Optus.
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Teresa Logozzo
(@TeresaLogozzo) reported
from
Melbourne, State of Victoria
@Optus what is going on with the internet no uploads and downloads are slow
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Shane Mauricio Luis
(@SHodder89) reported
from
Melbourne, State of Victoria
@Brodhe Having to go to Optus in itself is bad, let alone dealing with people
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Richard Edwards ☕🇦🇺💰
(@richardmelb05) reported
from
Melbourne, State of Victoria
@Alain4PM @MLoParis @Joe_Hildebrand @Optus Yes I am poor
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Dj
(@djaw85) reported
from
Melbourne, State of Victoria
@Optus That’s all fine but it doesn’t help those who are affected with doing their job. As such I have now been forced to take an annual leave day...when we ring your customer service dept and get told there’s no issues only to check on line that there is in fact an issue makes us 😠
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distant tom
(@tomwoodau) reported
from
Melbourne, State of Victoria
@djaw85 @negri_thomas @ClaytonTFord @Optus @NBN_Australia @Telstra Yeah must be an Optus backhaul issue
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Teresa Logozzo
(@TeresaLogozzo) reported
from
Melbourne, State of Victoria
@Optus once you disappoint me. Drop outs in and out of connection. If you aren’t careful you will be losing a loyal customer. Cannot get through to technical support
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Vito Doria
(@VitoCDoria) reported
from
Melbourne, State of Victoria
@Optus It's now 36 hours since the NBN has been down.
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Mike 🧼
(@mikedoeslife) reported
from
Melbourne, State of Victoria
Life on @optus 4G home wireless. I get 20mbps down on a good day, but at any time, day or night, it can just drop out the butt like this. NBN available in my street from next month, but who knows if it’ll be any good... at least it’ll be FTTC, so that’s something.
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stbabo
(@stbabo_) reported
from
Melbourne, State of Victoria
@Optus Good start to my new customer journey with your internet technician not rocking up to install your service. A phone call would help. Hopefully they rock up tomorrow.
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DavidTheCalmerCoach
(@davecalmercoach) reported
from
Melbourne, State of Victoria
Following your instructions but sadly with poor @Optus mobile reception & poor @TPG_Telecom internet- it’s a very slow process and could have saved me a lot of time if the engineer had done an effective job in the first place...
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Vito Doria
(@VitoCDoria) reported
from
Melbourne, State of Victoria
@Optus I have tried the troubleshooting steps numerous times. It's a network outage in my area that needs to be rectified.
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distant tom
(@tomwoodau) reported
from
Melbourne, State of Victoria
@negri_thomas @ClaytonTFord Likely to be just Optus' fixed backhaul, no reports of an issue with Telstra I can find, and Optus mobile data working. @Optus please provide more details of this significant outage! (ping @NBN_Australia)
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Joss Coaley
(@CoaleyJoss) reported
from
Melbourne, State of Victoria
@Telstra @Optus @VodafoneAU I am a primary school teacher with five students who currently do not have home internet. I am happy to pay for the Wifi 4G USB dongles and trying to find anyone who has them in stock. Any help would be greatly appreciated. #Teacher #RemoteLearning
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Dj
(@djaw85) reported
from
Melbourne, State of Victoria
@tomwoodau @negri_thomas @ClaytonTFord @Optus @NBN_Australia Our next-door neighbour has @Telstra an has had no issues. It’s interesting that the cable/wire issue doesn’t seem to be affecting all providers atm - just @Optus... absolutely poor customer service also
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john shearer
(@john_shearer) reported
from
Melbourne, State of Victoria
@Optus 20 days and still counting. Same issue. The My Optus app is not effective for communicating this issue. Sort your shit out
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The Correspondent🔴⚫
(@EFCcorrespond) reported
from
Melbourne, State of Victoria
@Optus yet another nbn outage in Thornbury 3071... Can I have cable back please!!
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Vicki Ward MP 🌈
(@VickiWardMP) reported
from
Melbourne, State of Victoria
Dear @Optus An Eltham mum has been trying to get her service connected for 7 weeks, with no luck. Kids will be learning from home next Wednesday, but can’t atm. Two emails have been sent to you from my office, no response. Please sort this out. Kind regards Vicki
Optus Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Daniel
(@pauld08) reported
@StanSportAU Hope you guys are going to sort these technical issues out. Remember the Optus World Cup debacle. #RugbyHeaven
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Matt Guest
(@Guesty22) reported
from
Brisbane, State of Queensland
I really wish my @Optus 5G WiFi would not drop out every ten mins. Been nothing but trouble since we had it. Need to go back to NBN awful signal.
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Megan Feeney
(@meganefeeney) reported
@Optus there was scheduled maintenance on our cable network today and now we have no service. It was meant to be scheduled between 7am and 5pm and its now 7pm. Gowrie st Newtown 2042
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Neisz Lone Wulf
(@NeiszWulf) reported
As soon as I can I'm going to Telstra because @Optus customer service is the worst. Even got told I'm a liar by their consultant Steven. I am beyond frustrated.
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Truth Hurt
(@TruthHurt11) reported
@Optus No I refuse to send messages. I need to talk to a human. I was online 37 mins & was cut off. #optus same bad service as Telstra
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A.
(@antivolone) reported
Hey @Optus, what do I need to do to have my complaint manager get back to me? Raised a complaint through the TIO in early January that to date has still only been half-fixed, and no response from multiple messages over several weeks. What gives? Do I raise with TIO again?
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Wayne O'Brien
(@WayneOBrien9) reported
@Optus what’s going on with the mobile service?
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James
(@JamesK_1312) reported
Has Optus been playing up for anyone else this morning? Thats the worst it's been for me in ages, even had to restart the app a couple of times during the second half 🤔
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Truth Hurt
(@TruthHurt11) reported
@Optus Hey Optus I don’t need a bloody Robot. I was promised there r Human will answer if I had problems. I need to talk to Optus Human now #optus#same bad service as Telstra
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lin c
(@linc_tweets) reported
@Optus what is going on ? Our nbn just cut out and won’t come back. It’s awesome when you’re wfh. 😠