Optus Outage in Melbourne, State of Victoria

@PaulDavys Optus sucks!

120 hours of no service @Optus 5G Homebrand and no contact today about what the solution will be. Resisting NBN but needs must.

@Optus Currently up to 75 hours without functioning home Internet through @optus Home Broadband 5G service. No resolution in sight.

Oh dear @FOXTEL_Help, You keep telling me my new apartment in the same building can’t be serviced. All I need is an engineer to connect a wire but forced to follow your internal email process. I mean it’s 2020. No issues with @Optus switch today. Worst customer service ever!

@Optus Thanks Aron, already escalated, but service is ...... underwhelming.

@Optus Miscommunication, take the sim to be replaced, no don’t, we still need 3-5 working days to get reports. I asked “Is it acceptable for a customer to be without any Internet for up the 6 days” After a positive start, I’m wondering whether the @Optus wireless 5G was a error. /2

It seems like our @optus 5G has stop working today Waiting for 3-5 working days to hear about the next step in solving the issue seems .... not good.

@ipinky77 @Optus Customer delight is not that hard @optus - give frontline staff some leeway to make decisions but also enough tech training to solve beyond their structured piece of the puzzle. I could have been up in 24 hours rather than 216.

@ThatSkiMaskGuy Watched Rakuten a couple of times. Pretty poor quality. Final match when Ange won the title the server was overloaded so I couldn't get connection. Optus will also promote it with additional shows, interviews, etc. Optus have exceeded my expectations with EPL, UCL.

@sandylanceley @CouchNish @MelbPTUser @melissakp @australian @Singtel They can not run a 3/4G network to save themselves and I cannot see why anyone still pays them / or why they’re in business. But I guess change is tricky for most. Getting off Optus was the best battery and speed boost I’ve had—like a new phone! 🤣 they’re shocking

Optus are currently paying ~$50m/year for the EPL streaming rights and charge $15/month to subscribers. Now not everyone pays that fee (I never have), but let’s assume that every mobile customer’s monthly bill has that subscription built in and funds go towards content

I’m about 1km south of an @Optus 5G service. I have no 3G/4G service I can rely on currently so have to use wifi calling. NBN or Optus router goes down weekly so I’m left on a desert island. iPhone 12 with 5G comes in November. Here’s hoping 5G will arrive by then #gamechanger

Sorry, my bad. It's from 2002. It's an optus advertising cardboard cut out from that year around the world cup...

@Optus Disappointing that 5G not working this morning - two dropouts then stopped. Murrumbeena Tower.

@Optus Infrastructure issues. Good to know we are still being charged for videos that won’t render.

Yep, @optus 4G Wirelesss down again.

@Optus you are just as bad. Tried connecting via you but you cancelled order 4 times, hence trying Telstra again.

@Optus is worst than the @reliancejio .

Just signed a 24 month contract. My @Optus coverage has been down for most of the day. Awesome $70 spent on service being down and false promises of data usage.

Optus your buffering is very poor. Consistent buffering and delays. Seriously considering to cancel my long term contract. After 2-3 odd years nothing has changed. @OptusSport

@Optus and @NBN_Australia are a disgrace! WiFi is down, I was told to be home between 8-12 for a tech visit. 3 pm still no one. I call @optus ‘Oh yeah, probably won’t happen today!’ HOPELESS!! #optu5g #NBN #Christmas #wtfock #optusfail #lmreallypissed

@capt_collins21 @Optus I work there too and I, and others I work with are all having the same problem 😩

@Optus no one seems to be able to get any service with Optus at Melbourne airport. Multiple of us having the same problem. Half the time it’s on SOS even...

Really @optus .. again!! 😩 on live chat trying to sort out whether I can upgrade or get some sort of incentive to stay with you due to lack of service & was told I’m being transferred to someone who can help .. that was 15 min ago and no one has replied to messages sent since!

@Optus my iPhone XR is repeatedly dropping out and telling me there is no SIM installed. This is happening all over Melbourne. I was on a call with a recruiter on Monday and it cut out 6 times in 10mins. Others can’t get through at all - tells them I’m not available. Help!

Nice work @optus. Tried your call back service which disconnected me both times.the second one was after being put on hold for 3 minutes. I stayed on hold and got connected on my 3rd attempt. Quality service!

@Optus yesterday while at work at the Dandenong south site, I and half the factory had very poor service. Turns out you are working on a tower near us. Til December. Do we have to deal with this til then cos it’s really affecting my job!

4 drop outs in service with @Optus NBN in the space of an hour. Even with a new modem installed last night. If this continues throughout today, I’ll be disconnecting my service, without penalties and moving to another provider.

@NBN_Australia down at the new place, now the dreaded one hour call with @Optus

@Optus please fix your customer service. Spent 30 mins on the phone, interrupting my dinner, with one of your customer service advisors in India. Got nowhere. Please fix. #optusareawful

Once again @Optus overcharge, and only back down once WE chase them!!! At least **** Turpin wore a bloody mask!! #robbers

Once again we are having trouble with our @Optus mobile broadband service .... constantly not working properly. Time to look at the other service providers .....

@Optus All I want to know is why so many NBN issues when my cable was fine... I had no choice!

@Optus Hi Nard, thanks for the reply. Funny you advise no outages but I was engaging with someone on message/chat who advised there are in fact drop outs in my area. Issue still occurring and will call this morning. Thanks for your help

What a country. 3 straight days of no internet or at best internet dropping in and out. We are in 2019 and this is as good as it gets. @Optus still don’t have a solution!

@adam_turner @Aussie_BB I rang @Optus once to report that a fallen tree branch had ripped the phone line from the house and phone support wanted to perform a line diagnostic test and insisted that I power on the modem

@domm @jonathannen Lurking but thought I should share - Verizon is the Telstra of US. AT&T is the Optus - OK in cities and bad elsewhere.

Another day, another #nbn outage courtesy of @Optus . If #nbn was a legitimate business it would be investigated by the @acccgovau for its complete mishandling of the entire infrastructure and customers.

@Optus can you please please please bring your call centre back into Australia! The offshore call centre are terrible! They never understand what's going on 🙄

@Red_and_Blue26 You might live to rue going to Optus. They have not purchased adequate broadband & the NBN highlights that. 10 weeks with no solution - hello Telstra, bye bye Optus. Not one second of regret, we have not dropped out once in over 3 months with T.

@Optus our internet has been down for the past 4 hours

Very bad signal on train track from Southland Station towards City direction, my girlfriend can’t make WeChat Call and I can’t play Pokémon Go. It never happened before to us. @Optus

Very bad signal on train track from Southland Station towards City direction, my girlfriend can’t make WeChat Call and I can’t play PokémonGo. It never happened before to us. @Optus

@Optus Thanks. Checked last night, no planned or unplanned outage. Had 5 hours of zero service.

3/ two @Optus guys come. Nope, it’s gotta go in here. Come back a week later. No, the folks down the back need it to do work. Well, ya might need a booster. Ok, I’ll pop down and check.

@zachyp35 @Optus I've been having massive issues as well. Sometimes no coverage at all for an hour.

@SydneySwitch I can't change that, Optus are in charge of their infrastructure arrangements, not me! The test just tells me Optus are using a Telstra server in the provision of their service to me.

@Optus criminally overcharge for a service you can get, at a fraction of the price elsewhere. Will forever warn people against Optus.

@Optus + 2/3 @optus just chose to send the “stock” to another customer and make me wait longer after the rekeying of the order. Basically they cancelled the original order and simply re-issued a new order with a new delivery address. #OptOUT

+ Hello @Optus, I’ve now returned to Oz and the iPhone still hasn’t arrived. Additionally I was promised that within 5 days someone would contact me regarding my complaint. This hasn’t happened either. Clearly the incompetence previously stated just continues. #OptOUT

I am constantly impressed by just how frequently @Optus's website doesn't work.

@BCCI please dont make this stadium bad with advertisement hoardings of chaini chaini pan masala etc...use led display boards same as in australia....also exterior of stadium completely differs from actual design...please see optus stadium..motera doesnt look beautiful at all

@Optus #Optus has The Worse Customer Service Ever!

@Optus was told I would have my new phone a week ago... it still hasn’t left the warehouse. Great customer service, as usual

@Optus I have never wanted to be less connected.

@Optus dear Optus how much longer before the town of Tumbarumba gets full mobile service

@Optus So I got through to someone who acknowledge what a F*ck Up this was. He said I would get a call back within the hour. No Call. Been 90mins. The optus tech cut down our cable!!!. They were called so they could make the next doors cable safe!!

@ItsBluey_ @SparkNZ lol it's telstra I think, run one to Optus and get normal, but to Telstra it's hard 150 and 1 down

@Optus So yesterday I rang and reported the neighbours Optus Cable hanging low across our driveway causing a hazard. Come home to find our Optus cable has been cut down and the neighbours is still there. Please contact me URGENTLY.

@Optus great customer service in reply to a complaint. you sent a email that I can't reply to then call me leave no message so I call back get customer service that have no idea and keep passing me onto some one else that has no idea well played Optus .