Optus Outage in Melbourne, State of Victoria

@HansOrph @Optus @NBN_Australia Yikes. That is pitiful. I’d be asking for a technician to come out ASAP so I wasn’t paying for service I wasn’t receiving.

@Optus Doesn't work. Whenever I talk to a customer care at this time, they ask me to call 5G broadband help desk number in the morning..in the morning the internet works ok. Vicious cycle

@Jessee0923 Yeh I’d prefer Optus but doesn’t sound like they’re interested. So putting all my eggs in the Stan basket. But nobody can be as bad as Fox. Completely dropped the ball after all the lay offs and budget cuts.

Tried to get @telstra to upgrade my internet plan using the MyTelstraApp and Gold member support. Yep they are totally useless. Two reference numbers issued and still no change. Time to move to @optus I think

@Optus I'm sorry too but I've spoken to several customer support people on the phone directly about this and have just been told every single time to be patient and wait because there's nothing that can be done.

Genuinely physically feel like I'm on the verge of having an anxiety attack over this whole @Optus thing. 5G net hardware ordered on Weds, delivered to wrong address and returned to warehouse on Fri, and is still there 6 days later despite 2 support calls during the week.

@AFoxApc @Optus Optus got back to me via DM and said they’re aware of the issue on Samsung TVs and looking to fix the issue.

@infinitereality @stirlo Legit will take @SingtelSupport to court; for all this stress. But that would be way more stressful I think will just probably get a real network easy man just get rid of Optus honestly that is that bad it’s not worth it the amount of pain they cause? is not worth $1000/Day.

@1079marting @rodchristopher9 We get all the premier league games live on @OptusSport for thirty quid a year (or free! If you are an Optus mobile customer)

@darrenbennett76 @Telstra I switched to Telstra after being with Optus for years thinking I’d be right with “best 4G network”. I had calls drop out in CBD, no reception at the back of my house in Heathmont. Telstra support were hopeless. After two weeks I moved Vodafone and have never looked back 1/2

Hey @Optus seems like your 4g is having issues and NBN is down in Croydon area as well.

@Optus really bad NBN service in Toorak the last week !!!!

@David_Bonnici @BridieEV Luckily my partner’s mobile is on Optus (mine is Telstra) and she managed to get a signal so her permit was viewable

@Kerryne0 @7NewsMelbourne Yeah he still pissed he didn’t get the grand final that couldn’t be played anywhere else but WA I remember him saying he will cut restrictions down so you could have 60plus thousand at Optus got his nose out of joint when it went to Queensland now kick the Vic

@Optus @jdkingsford is the account holder. Incidentally, he also has issues there - which (plus my multiple devices) should be a pretty huge hint that it's not my device. Is it the account holder who needs to talk to you?

@Optus There's a big old blackspot in Bundoora, between University Hill and the ring road. It's been there months, and it's not my phone (although your support _helpfully_ insisted it was). Can it be fixed please?

@Optus what the hell is going on with the internet outage in Brighton??? 4 Days!!! It would be ok if I could get mobile reception to hot spot but unfortunately I’m with Optus so that’s no good either because your coverage at my house is garbage. 😡😡😡😡🤬🤬🤬🤬🤬🤬

@ACTINOSProject @Optus Same here 4G broadband and mobile service. I live in inner city Melbourne but still no NBN. TBH I'm waiting for 5G to rollout before NBN

@BorisOsery @gomoau Optus is so bad that in the past week it nearly caused 3 misunderstandings/ fights and at least one accusation of “making it up” re Optus not actually having any real internet. Bastards said they’d fix the next at least 10 years ++ I left in 07 it’s great. 🔋 and actual Signal

So apparently Optus are not the bad guys in my story! My kids have not been connecting to wifi so have only been using phone data, meanwhile nearly 600GB is sitting there virtually untouched. Sorry Optus, I am a tripper but I will keep y’all in check still.

@Optus @jrc Hey it is QLD. My service still works reasonably well I just noticed for a few days now it has mentioned maintenance.

@Optus How about getting any signal right through regional Australia?

@DemoniacoASX Getting that with optus atm. Mobile broadband is the stuff! But upload sucks 2 mbps

@Optus hi there, just curious if there is an expected end date of the works being done on the mobile tower in Coolangatta? Service status map doesn’t provide much detail. Thanks.

1. Never ceases to amaze how brands focused only on acquisition and entirely negligent to customer care + service manage to stay in the top 2 in their industry, as no doubt @garyvee would ask. Just spoke to a rep from @optus who refused to help or explain why they were trying...

Optus’s help service on the app is so pointless. Should just say “go face to face instead lol” instead of ******* around for 2 hours ugh

@Optus I'm tired of deleting and reinstalling the app please fix it!

@optus why is my wifi so slow

Where is corporate responsibility when @Optus blatantly lies to its customers? #fail

@Optus Incidentally he had some trouble calling me. Eventually it emerged that he was calling from a number that was blocked on my phone. I wouldn’t have blocked Optus but I do block marketing cold callers. Is Optus tech support sharing numbers/resources with cold callers?