Is Optus having an outage in Melbourne, State of Victoria?

Hey @Optus, @VodafoneAU and other #telco providers. I want to transfer my postpaid number to my iPhone XS eSim. Support this soon and I won’t be the only one leaving Telstra for the first to provide this.

Another disappointing night of shit internet supply thanks to @Optus Absolutely pathetic!

@Optus seems like your sms alerts are broken, i got my 50% all the way up to 4gb over (22Gb a month) during the space of today. Great service as always

@albericie @Telstra24x7 Unless you have an Optus HFC cable passing your premises, anyone you go to will be a Telstra re-seller, and you’ll be on the same network, relying on Telstra to fix and problems

I was in the queue to get update about nbn relocation request. After 1 1/2 hours later they said their servers are down. Thank you @Optus 🤬🤬🤬

@Optus yet again disappointed by your poor service, have had no internet since Friday, reported it immediately and have been messed around, technician was meant to be at my premises btw 8-12, no show. Morning lost. #poorservice

@Optus No. What I needed was to know how slow Live Chat is. I have the info I needed. Optus may want to look into and you don't need my details to do that.

@Optus need help setting up my voicemail... I joined the service in September but still haven’t got my voicemail set up.. please help. Thanks

@Optus Wes it's not my device. It's our area. If it was my device it would not change during peak periods. Sometimes there are management decisions regarding where you increase capacity and where you don't, and making customers spend hours on your help line just messes with our heads

Was always a bad idea to subcontract to Optus Sport

@bawdz @OptusStadium A shame since Optus is a nice stadium. But I do have bad memories from the qualifying final there 😂

So @Optus internet is performing to its usual standard again. Charge a fortune and deliver the shitiest service ever.

@piebypie A really shit one with @Optus I'll be switching as soon as my contract runs out but I still have another 11 months.

@optus #worstserviceever so just want to say that I have been charged hundreds of dollars for a service overseas that should have cost me $150 on their advice to ‘do nothing’ Optus chat Superbad @Telstra call me

Guy behind me at work is annoying the shit out of me on the phone to his LANDLINE provider complaining that it’s an essential service and it’s not working. Granted it’s with Optus. But man he keeps going on and on about the same thing that it’s ridiculous.

@Optus reported the outage this morning. Internet etc down since 10pm last night for 3020. The outage page states it’s still being investigated. Be good to get an update.

@Optus Your service has been completely ordinary for the last 12 months. You did however increase download speed to approx 13mpbs at one point but I assuming you have backed it back to cabbage speed as a lure to pull me over to NBN when it hits.

@stiiggy @Optus @VictoriaPolice @YarraCouncil I would agree, but if Optus doesn't bother rectifying a dangerous issue, I'd think the police might be interested.

@AlisonClareC @Optus Similar problem. Tech told me it’s because some of the capacity has been given to NBN. Maybe true bc I notice the service started going downhill about the time the NBN started.

Being on hold with @Optus is the worst!!! FMD what’s the point of having a live chat if they can’t help me with my queries

Recommended never going with @Optus, absolutely useless! I spent a month trying to get a service cancelled and faced reps with incorrect information at every turn, actions that "weren't processed" and rude interactions. What a waste of time! #neveragain

@Optus Thank you so much, service added to my plan, hopefully activated in next few hours. Appreciate your help. Wondering if low traffic is the reason as Pakistan is not in the 10 countries list? Thank you once again.

@topazfreo idk cuz i feel like in geelong itself it would be fine but it might be shit where i live on the peninsula so im like ??? do i pay $20 extra a month with telstra or go to optus and pay what im paying now

friends who live in regional areas, optus or telstra?? i want to pay less so im thinking optus but if my service is shit do i just pay $20 extra to be with telstra??

Sales team is ready in seconds while, support team wait time 15 minutes @Optus even in chat as well. Not happy, never join online optus

Thanks again Telstra, no internet, no Foxtel. Thank God I have my mobile phone with Optus. WTF is going on? Vermont 3133 #TelstraOutage

Hey @iselect @TPG_Telecom @Optus @iiNet @dodo can you help out Senator @stuartrobertmp with his internet plan? He seems to be charging Australian Taxpayers $2000 a month for internet usuage, surely he is on the wrong plan? Thanks.

We love calling Optus and they tell me my phone order isn’t in their system lmao THIS HAS BEEN SUCH A **** AROUND LIKE A MONTH PROCESS!!! It shouldn’t be this ******* hard to order a phone over the phone

@Optus They have said the can’t help as it’s a temporary order number. It’s an iPhone Xs

@Telstra As you can imagine if I didn’t have an Optus mobile a/c I wouldn’t be able to do this! As it was no. Correction: it was the NBN box that stopped. This is not a 1st world service by any stretch. I get faster internet on my Optus G4 a/c. How can this be?

@Optus Been trying to find out which store in Melbourne has iPhoneXS but none of them have any contact details. If I call you guys u say u don’t have access to any store info. Ridiculous customer service. I guess will go with someone else. @Telstra ? @VodafoneAU ?#optusdoesntcare

@Optus Again the service during the Premier League coverage is awful. I got no money taken off my last bill despite awful service what are you doing to improve the serveice you aren’t providing adequately?

I am @Optus Chadstone. I am really annoyed at their promised service and an associated credit! I have now tried 3 times to get this addressed, taking a significantly long period of time at each attempt. It has now been a 57 minute wait when I was promised 15 minutes. NPS=0

I am @Optus Chadstone. I am really annoyed at their promised a service and an associated credit! I have now tried 3 times to get this addressed, taking a significantly long period of time at each attempt. It has now been a 57 minute wait when I was promised a 15 minutes. NPS=0

I am @Optus Chadstone. I am really annoyed at their promised a service and an associated credit! I have now tried 3 times to get this addressed, taking a significantly long period of time at each attempt. It has now been a 57 minute wait when I was promised a 15 minutes. NPS=0

@kingwickeddd @lvkejh Optus is especially shit as they are milking their infrastructure for as much as possible with no new investment. Customer experience is simply not a concern at the moment. TIO them to hell.

If only @Optus were not such a **** around then maybe my phone could be on its way but this is legit the worse customer service experience I’ve ever had to fkn deal with IM OVER IT

@Optus Hi, this is the third night since Friday we have had no internet access our postcode is 3197 And we have checked the outage map that says there are no issues in this area can someone please help - thank you.

I can see the argument for the #AFLGF being played at Optus and also the argument for the tradition of winning the big prize at the @MCG as we’ve always done. Neither is ludicrous, unfair or outrageous so perhaps calm TF down eh. I fall on the side of keeping it at the G.

@CameronHocart @Optus Seems standard. NBN installation got cut off to my area due to its pathetic performance. Not due until December. Unfortunately my ADSL2 with TPG is just as bad.

Aaah **** failed to cancel Perth hotel booking. 20 minute walk to Optus Stadium if anyone’s stuck.

@Optus Are there issues with the network this morning ? I appear to have full signal with my modem but cannot connect to anything #Help

@BelindaJones68 ha , yeh, i missed Q T today, my Optus box tapes it auto, lets me skip dorothy dixers, LNP shit spin. i see the LNP have lost another shelia, ol Sudamaklis, is gawn, jezus, sheilas r jumping ship in LNP arent they, Labor have half now, half female, and u may well join em oneday!

@NBN_Australia NBN is down in Blackburn North any idea for how long? @Optus

@sophdaniellex The problems of the first week of Finals won't happen again, thanks largely to the that Optus Stadium isn't under Ticketek!! However, being an RFC member, you should have a much more ease getting a ticket than non xlyb members!!

Terrible service from @Optus no home phone line for 2days, every since signing up with the NBN had nothing but problems. Many hours of heartache.

@Optus I wasn’t given anything, just had someone from Optus come out on Wednesday, looked at the modem and phone connection. Said that it was a fault in the line about 100m away and that he would notify someone and they would fix it ‘soon’ :/ no idea how to follow up on it

Apple’s Dual SIM functionality ultimately depends on the carriers supporting eSIM. I mean, @Optus doesn’t support visual voicemail (which has been on iPhone since Day 1). So what hope is there. #AppleEvent

@Optus That's the link I used yesterday and got a less than satisfactory response. I'm not about to waste another hour with a robot. Please provide a phone number that I can call and speak to someone that can actually help me please. You can PM if you like.

@Optus Hi! I have lost my phone and have logged a claim. However, I am told that it will take ATLEAST 5 business days for you to assess my claim? None of this is documented in your policy. It clearly states that it will take 48 hrs for you to get me my phone. Pathetic service.

@Optus Thanks.They're visitors from another country,bought new optus sim but this did not seem to get activated, tried calling cust service but its after 8pm,no one picked up.Anyway,got solved after a few hours.Thanks for the reply Guy

@Optus Further, the 'Network Status' page provided is not accurate as i've reported the issue twice in the past 24 hours and the graphic displays 0 'issues reported'.

@Optus It's now 6pm and there is still no connection... it's baffling how long it can reasonably take to fix a network issue. I'll DM you my address.

@cintarellla that is actually really smart! I dealt with Optus insurance previously for them to fix my 7+ (that is why I got an 8+) and they were great but it took 2 weeks for my phone to be fixed and get back to me which is super inconvenient if I have to do it with this phone as I have >

@Telstra fix my internet! been on live chat for days fix it or i’m moving to optus

@Optus hi. Relocation request that takes 30 days is not acceptable in 2018. Please, have a senior person contact me to discuss. Appt ID: APT700008725072. I work from home. Every other service I have has me connected well inside a week.

@Optus Cancelled after 15 min wait. They phoned back with no explanation of why then put me through to helpful tech support who said my coverage affected by new building or something that cannot be remedied and I may need to change provider.

@Optus hi optus my phone has constantly been cutting out consistently for the last 48 hours and i would like to be compensated due to loss of earnings, i have just upgraded my plan and this is not the service i expect 😤

Optus to close down censorship policies

@Optus I used the online chat help portal. Much better experience today!