Optus Outage in Adelaide, State of South Australia

@AdelaideMail Get an Optus one. You can call someone for 9’59 and then hang up, ring them back and you won’t be charged (between 8pm and 8am)

@Optus 3/1 Mills street South Brighton 5048 (do not wait for me to contact you) Check for external errors immediately. If not send someone over immediately to check the inside of the box & provide a more secure locking mechanism. If you cannot do this ship me a wireless kit

@Optus 3/1 Mills street South Brighton 5048 part(3) I cannot contact Optus any other way at this time. If the problem is in the box (on the outside of the building) a more secure locking mechanism must be provided. If not please change my contract to wireless.

@Optus 3/1 Mills street South Brighton South Australia 5048 part (2) If the problem is not external the box on the outside of the building needs to be checked. The box needs a more secure locking mechanism

@Optus you’ve done it again. #Floptus I’ve tried to assist setting up my mums home phone for a month now. You cancelled her nbn setup visit and still haven’t contacted her after a week and now send her another nbn box. You guys are the worst for customer service. @acccgovau

@Optus How stupid are Optus don’t have app anymore so can’t send latest bill! Who employs these muppets.Cant call as keep getting cut off. Identity has been provided, Ombudsman will get call tomorrow

@Optus Trying to get a refund with you is a bloody joke!Hubby has verified who he is and now you want details on when he opened account 14 years ago ! WTF terrible customer service all for $39 refund

@Optus so just called and got to a operator who transfers me and the line gets cut. Good work for a communications company. This poor service is too common with Optus and I’m really looking at taking the family and business back to @VodafoneGroup or @Telstra.

@TPG_Telecom are no better than @Optus, two complaints now lodged with the Ombudsman. Come on telcos, lift your customer service

Been with @Optus for over 23 years now but looks like it is time to take my business elsewhere due to their unresponsiveness and lack of customer support/care...poor form @Optus, very disappointing after all this time

@Optus Second time a NBN technician has not bothered to come, well done @Optus, such great customer service. You guys are a joke.

@Telstra 1/2. 2,weeks ago I suggested we switch from @Optus to Telstra, up our speed to 50mps as your bundle seemed better than Optus. Now we have no internet (which seemed to work on an Optus network) and yesterday my sister lost her job. She has 2 weeks left of her job and now

Thanks @Optus for your inconsistent internet speeds on your wireless broadband service. Sunday night movie was ruined by constant buffering even after many router resets. $800+ a year and I can’t even be confident to invite friends over for a movie 😡😡😡😡😡

@alanwedesweiler @Optus RIGHT! Its now 3 wks since I ordered & am blown away by the lack of problem solving @Optus has offered given this situation. This is horrific customer service, while ‘out of your control’- what you can control is how you solve an issue quickly - keeping customers happy.

@Optus @Icy_Remote I'm also trying to register a SIM for a non English speaking friend. Online help is not working

Hey @Optus - your app is broken again! DM me.

@danhaesler @Optus Hi @danhaesler, this is not a 1st world problem, is a contractual issue where services paid for haven’t been provide. #goodfaith #fair #reasonable #expected

@LawrieColliver Oh gosh. This is similar to optus. Who had issues with broadcasting the rugby world cup.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@Optus @VodafoneAU Still on the phone for 30-mins and this is a mess. All your staff have no idea. Expect a formal complaint to the @TelcoOmbudsman on how you charge for services not delivered and how you don’t put on your records your discounts you quote to get us to sign up too!

Goodbye @Telstra . Seriously such poor performance. And stop blaming covid 19 for everything. The rest of us are work. Welcome @Optus. My new supplier

@Optus hey Optus whilst while Victoria is suffering why are you charging $15 fee on account on overdue accounts by 2-3 days... all the marketing BS about listening to customers have gone down the toilet bowl 😡

@MickLynch_Age Are you asking for NBN plan recommendations? Or mobile & hotspot? I have Exetel NBN - excellent service & reliability. I'm on a great contract, but it seems they've hiked the price for new customers now. If they do that for me, I'll move to Optus NBN which includes OptusSport

@rjlohan Anyone on the Optus or Telstra network

Hey @Optus after reaching out through the social media team about a billing issue, my financial controller now tells me it's resolved. So big thank you for that. It's be nice if you could fix the IVR on the 133 343 number though to actually send it to the business teams though.

Hey @Optus what's the go with NBN in mount waverley? I'm in a house full of working from home people and I'm studying. Nobody can do anything. It's so slow. I get Melbourne is in stage 4 restrictions, but didn't realise the internet had to go on lockdown as well.

Hi @optus, been trying to resolve issues with my account for weeks now. In the UK, I’ve spent hours on the phone and I’m still awaiting email correspondence weeks after it was promised. Can’t seem to get anywhere. At a loss. Any advice? 🙏

@John_F_Kennnedy That statement got Owen Benjamin chased out of pedowood!! But yeah, all the trans issues have to be looked at by Optus et all

Hey @Optus, received an email saying you received a request to cancel my service, and when following the links to send a message, I'm redirected to the home of MyAccount. What gives?

@VictoriaPolice @CrimeStopperVic I had my debit card details hacked... they used it to pay an Optus Prepaid recharge,... SURELY that could be used to help catch them.. if these people hacked me they will be hacking others.. so can you help me with that ?