Optus Outage in Adelaide, State of South Australia

@Optus #AllenLew make good on your statement you will sack staff responsible for poor service - I've spent 5hrs of my time seeking to transfer a Virgin service to Optus Your CreditReview numpties need a rocket up em ref 2005236605 Call me or I'm off to @Telstra @HarveyNormanAU

@Optus I just wanted to relax and watch Netflix for once and the internet is down wtf

@Optus Netflix down here too 😢

@BSFootball @OptusSport Blame the PL for the rights they offer. It’s ridiculous but not an Optus issue.

Terrible customer service from @Optus taking $500 direct debut from my Dad’s account instead of $70 and not giving him back his money. He has been 5 times to the Optus office and phoned 3 times and they just hang up on him. Very poor customer service. Please fix it

@Optus very poor, you send message which is followed and still not actioned. Very poor. #optus #badservice #noservice

@SouthOzJohnny @Optus In the Optus app, go to more (3 dots down the bottom of the page), then profile and scroll down. That’s where I found mine

@verbaliza @Optus I used to have that with @Telstra what a mob of c. Ill never do business with them again

@afardone @Optus The silly thing is there is a discount there but I have to add another phone. Just re-contracted both our mobiles late last year. Now over our data limits cause ADSL is so slow Fiona can’t do her work. Internode lady is calling me back Friday. Might go with them.

@Optus I have tried to get hold of you numerous times on the phone but the delays are so long that I’m told you may not answer today. This tweet is just evidence as documentation that I am doing all I can to resolve an issue but my hands are tied as you’re too short staffed.

@bennydee80 @Optus Learnt this 13 years ago Ben. As expected they haven’t lifted their game. The sooner you realise that service and reliability is worth more than a few extra $$ you will then stay clear of Optus for life. If they offered free service and phones I would still say no to them

Dear @Optus, the Internet service in the Magill (SA) area over the past 3 days has been averaging dial-up speed... Not impressed! 🤬🤬🤬

@kts350 @Optus My brother is also with them and is also nbn certified tech as of a few weeks ago so any issues I just call him 😅

After 15+ years looks like time to leave @Optus Worst customer service experience. I’m actually trying to stay give you more money and you’re driving me away with rudeness and incompetence!!

@Optus just made an international regular outgoing call on the optus network to a friend who obviously has saved my number so ideally should have my name flashing as caller ID. But the caller ID was showing as +5065. U reckon there’s an error? Can share the screenshot on DM.

@josephinefacchi Optus fucking sucks dick. Rip offs and the coverage is shit

@SnowArcticFox @eevblog @bitchute @Telstra I cancelled my Optus internet (and mobile) accounts because of this and moved both to Aussiebroadband who don't censor sites. Australians do the tech support and know their stuff, not reading off a script like Optus or Telstra 'support'. Can't recommend AB highly enough.

@Optus 10 full days with no services. Resolution doesn't look like it will come any time soon...

@benliquidkenya @DeveloperWil Still waiting for fibre from @NBN_Australia almost 10yrs since was first announced .. to slow @Optus and too much #monopoly by @Telstra @acccgovau have failed Australia

@Optus 2440 Yarravel signal dropouts all day

@lele_emmett I think they were being super nice to everyone using their wireless service that didn’t cost them much and earned nicely, rather than going over to NBN where they got all the grief ;-) Alas, it was Vivid, which Optus has now closed. Doing well with Optus wireless so far

@australia2 If you would like to discuss having extra data added to an Optus mobile service due to the current internet outage, you're best to log your internet fault with our Technical Support team so they can link this to the area issue and look at interim access options - Aron

@Optus I’ve had no internet [nbn] for 4 days. 1.5hrs on phone on Thursday. Waited 2 days for someone to call me back from “next level support”. Did a reset, worked for few hours now WiFi and internet down again. I’m now on phone for another 1hr wait. Absolutely bullshit

@Optus Its taken two weeks to try and relocate my Optus NBN connection. Every date promised ends up extending by 3-4 days with sincere apologies and a need to start relocation process again. Pathetic service as all fttp infrastructure is in place as well as an Optus NBN modem.

@Optus intermittent outages to mobile and cable internet in 3195 are you aware of issue how long till resolved thanks

I have not played for 3 days because Optus sucks so much ******* ****