Optus Outage in Perth, State of Western Australia

@Optus what is going on with your tech support? For a month at least the only update I’ve received is that the ‘fixer team’ won’t respond to your customer service people? I’ve gotten nowhere for 2 months and my issue is still unresolved..

Goodbye @Telstra . Seriously such poor performance. And stop blaming covid 19 for everything. The rest of us are work. Welcome @Optus. My new supplier

@Optus hey Optus whilst while Victoria is suffering why are you charging $15 fee on account on overdue accounts by 2-3 days... all the marketing BS about listening to customers have gone down the toilet bowl 😡

@MickLynch_Age Are you asking for NBN plan recommendations? Or mobile & hotspot? I have Exetel NBN - excellent service & reliability. I'm on a great contract, but it seems they've hiked the price for new customers now. If they do that for me, I'll move to Optus NBN which includes OptusSport

@rjlohan Anyone on the Optus or Telstra network

Hey @Optus after reaching out through the social media team about a billing issue, my financial controller now tells me it's resolved. So big thank you for that. It's be nice if you could fix the IVR on the 133 343 number though to actually send it to the business teams though.

Hey @Optus what's the go with NBN in mount waverley? I'm in a house full of working from home people and I'm studying. Nobody can do anything. It's so slow. I get Melbourne is in stage 4 restrictions, but didn't realise the internet had to go on lockdown as well.

Hi @optus, been trying to resolve issues with my account for weeks now. In the UK, I’ve spent hours on the phone and I’m still awaiting email correspondence weeks after it was promised. Can’t seem to get anywhere. At a loss. Any advice? 🙏

@John_F_Kennnedy That statement got Owen Benjamin chased out of pedowood!! But yeah, all the trans issues have to be looked at by Optus et all

Hey @Optus, received an email saying you received a request to cancel my service, and when following the links to send a message, I'm redirected to the home of MyAccount. What gives?

@VictoriaPolice @CrimeStopperVic I had my debit card details hacked... they used it to pay an Optus Prepaid recharge,... SURELY that could be used to help catch them.. if these people hacked me they will be hacking others.. so can you help me with that ?