Optus Outage in Hobart, State of Tasmania

@Huawei_Europe Years ago #Optus have me a @Huawei loaner mobile phone while mine was sent off for repairs. It was the worst piece of junk I'd ever come across. I gave it back and bought myself a cheap, far superior @NokiaMobile . #Rubbish

Well I think I'll be staying with Telstra after all, after the garbage customer service I've received from @Optus this week. #notimpressed As a customer service rep myself, I know the value of good service. That ain't it, chief.

@OptusSport We'd love to enjoy @OptusSport however our @Optus nbn is down for 24-48 hours 👍

@Optus @NBN_Australia Currently on hold to Optus & online chat. We’ve been told the relocation request we put in doesn’t exist, even though it is in multiple chat threads with Optus who said they’d arrange this. They recognised that our service was previously working, just not with the speed boost WTF

@NBN_Australia An update: called @Optus who transferred us to @NBN_Australia who then told us that there is an outage in the Sandy Bay (Tasmania) area and that the internet would be on in 4 hours (9pm last night). 9pm has been and gone. Standard troubleshooting, eg reboot hardware, etc & nada!

@Optus I love how Optus Yes is actually Yes to ridiculing the opposition, not doing things right. When I was in business, I was always lead to believe you Never Knock your opposition. It makes you look bad.

@Optus all day I couldn't use my internet. I'm paying for a service that's not working. On your outages section on web it says there's one in my area. I call to see ETA of when fixed. Tech team says no outages & make me do troubleshoot on modem etc. Nothing. Just want an ETA pls

@Leanneruston1 @HallRaelene @HoolyMcg Yep Optus. Had signal down the bottom of Fern Pool and Fortescue Falls. No signal at Weano Gorge, which is where I saw an emergency phone. 👍🏽

@Optus Hi Optus - nbn network and phone down all day in Stanmore. I need to work - have deadlines - any idea when this could be fixed by please so I can organize somewhere else to go where network is working?

Hey @Optus, any way one can file a bug report with your app? I've found a particularly annoying bug in Android on a Pixel 4 that is forcing me to do a manual SIM activation, because it does not generate a drop-down menu with recognizable matches. Any way I can report and help?

@Optus fix my internet *****

@JennaPrice If that is Optus, we have just been through this! It took 10 months to resolve my dead 94 year old mother inlaws mobile phone account. I have never been so angry, frustrated, appalled!

@Optus fix my internet *****

Well that was a waste of a day. Nobody seems able to help with anything at @Optus

After 26 years with @Optus you would think they would show some loyalty in some form of a reward, nope but @Telstra offered a 50% discount on a new handset....#seriously #wtf