Optus

Optus Outage Report in Sydney, State of New South Wales

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

The latest reports from users having issues in Sydney come from postal codes 2000, 2049 and 2009.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Sydney, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sydney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Sydney, State of New South Wales 10/13/2025 22:05

October 13: Problems at Optus

Optus is having issues since 08:20 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (48%)

    Internet (48%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (5%)

    E-mail (5%)

Live Outage Map Near Sydney, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Total Blackout
AustraliaSydney Internet
AustraliaSydney Total Blackout
AustraliaSydney Internet
AustraliaSydney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Sydney, State of New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

  • fentonpompey G (@fentonpompey) reported from Sydney, State of New South Wales

    Optus stadium looks awful for football #MUTOUR

  • heathgargit Heath Gargit (@heathgargit) reported from Sydney, State of New South Wales

    @Optus Again, you haven't really said why my colleague should reach out to the social media team over the proper support channels. If you have some sort of greater power than the front line people answering the phones then that is bonkers.

  • _SarahMcPhee Sarah McPhee (@_SarahMcPhee) reported from Sydney, State of New South Wales

    When you've been an @Optus customer for more than a decade but their credit team denies your new phone request because you have a QLD licence and live in Sydney. Waste of a day.

  • grantcairns Grant Cairns (@grantcairns) reported from Sydney, State of New South Wales

    @charlietech @Optus @NBN_Australia We had the same experience and @Optus even sent us a payment reminder after service cut off.

  • Fionabird Fi (@Fionabird) reported from Sydney, State of New South Wales

    It’s a complaint to #Optus about internet service #yourcallisimportant #itsstillonloudspeaker

  • TomRagen Tom Ragen (@TomRagen) reported from Sydney, State of New South Wales

    Telcos @Telstra & @Optus are looking under the lead of the @NBN_Australia to charge people more for the use of streaming videos services! #No! Absolutely not! We are already paying for internet service. If you add this new charges it’s a ***** money grab! #WTF

  • rtyule Ryan T Yule (@rtyule) reported from Sydney, State of New South Wales

    @wwos can you please **** these Wagner and Optus commercials off please. #ashes2019 #Ashes19 #ashes

  • scott_thewspot Scott (@scott_thewspot) reported from Sydney, State of New South Wales

    @MarkSzili @Optus Things like that i usually found were the network not handling the surge in new connections as the train load of phones moves into the cell.

  • EICostheta Reg Boyle (@EICostheta) reported from Sydney, State of New South Wales

    @myknittingwool @Auspol So many. Even my own mobile Optus network module for when the NBN crashes. These adds even overide the mute. I'm pretty sure its Google selling ad space.

  • MartySaliba Marty Saliba (@MartySaliba) reported from Sydney, State of New South Wales

    @Optus I have never experienced a company as frustrating as Optus! I've had an ongoing issue now for 4 weeks, I'm a migrating vividwirless customer... I know you guys are having issues with the old $89 unlimited plan from Vivid but you don't keep your customers updated!!! 4weeks!

  • rtyule Ryan T Yule (@rtyule) reported from Sydney, State of New South Wales

    @wwos would you kindly **** these Wagner and Optus commercials off. #ashes2019 #Ashes19

  • mathewogreen Mathew Green (@mathewogreen) reported from Sydney, State of New South Wales

    @Optus I just responded to your message. I hope that you can remove the issue.

  • VickswFett Vicksw (@VickswFett) reported from Sydney, State of New South Wales

    @Optus canceled (without my consent) my previous contract with unlimited internet and the way the solve the problem was forcing their new plans with limited data at home. Internet services in Australia are the worst I’ve seen. 😪

  • scott_thewspot Scott (@scott_thewspot) reported from Sydney, State of New South Wales

    @zyzzyvamedia @adam_turner @Optus I never call optus for support, I've fixed all my issues via their twitter.

  • MikePearsall93 Mike Pearsall (@MikePearsall93) reported from Sydney, State of New South Wales

    Compare this to @Optus taking 6 weeks and four different plans to move my internet service 3 doors down in the same street. 😒

  • DemonicVel Vel (@DemonicVel) reported from Sydney, State of New South Wales

    @LurkingWolfox @hendikins Depending on how plans shape up next year might switch to optus. I have 0 issues with the Telstra network, and you couldnt pay me to ever use Vodafone again as their coverage in the train to work is useless.

  • will_bud Will Budic (@will_bud) reported from Sydney, State of New South Wales

    Optus == Central Bakning Shit Of London

  • heathgargit Heath Gargit (@heathgargit) reported from Sydney, State of New South Wales

    My colleague is leaving the country in ten days. He rang up fl-@Optus yesterday and asked them to cancel his services on the day before he left. Of course, an hour later his nbn was not working.

  • Stevenqoz Steven Quilty (@Stevenqoz) reported from Sydney, State of New South Wales

    @DeanRosario We did pay $130 a month Foxtel, now get Optus EPL, get Netflix thru a daughters login, Stan with Optus and Kayo thru my son’s second log in. Upshot we threatened to bin Foxtel and now get it for $39. Selfish but was so happy when Foxtel had all EPL. Optus very good now👍

  • BJssoR Ben (@BJssoR) reported from Sydney, State of New South Wales

    Optus haven't seen a queue like this since Optus Sport broke down..

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • EmergencyBK Emergency&BushfireKits (@EmergencyBK) reported

    @peterwalker58 @ARealJourno A bank is not a social media network. Optus & Medicare both hacked just in the last month & compromised millions of just Australians data -mine included. Many anonymous aren’t trolls, it’s for their safety. There’ll be no appetite to give more data to anyone, let alone Musk.

  • embeeveee RICKY (@embeeveee) reported

    @MayneReport Proxy advisors, investors. lol. Optus are owned by the Singapore government. Why are you 'jounalists' so averse to contextualising this? Ie. that an essential service is owned by a foreign authoritarian regime? Never mentioned by any media outlet. Not one. Ever. Why is that?

  • CreativeBuyer Anne Miles (@CreativeBuyer) reported

    @white_owly I’ve spent about 15 unsatisfactory hours talking to Optus customer service. People act more like bots than any bot. Not hearing the real issue, repeating scripts, reading scripts at all the wrong times, saying nothing can be done and out of their control until they finally can

  • JuanGMeza Juan Meza (@JuanGMeza) reported

    @Optus what’s happening with the mobile service in the St Clair/Woodville SA area?

  • SWF_946 SWF_946 (@SWF_946) reported

    Optus are refusing to reimburse customers who have replaced id documents after Optus allowed hackers to steal personal information. What are you doing to fix this and hold Optus to account, as they clearly don't care about customers! @ClareONeilMP @AlboMP #auspol @MRowlandMP

  • Muhammed_Ayad Muhammed Medhat Ayad (@Muhammed_Ayad) reported

    Please retweet this thread about @Optus since i landed in Australia back in 2018 i am a loyal customer to #Optus used them all the time, last week the 5G service was interrupted at home with no notes or messages about any planned maintenance 1

  • johnsy123aus stephen (@johnsy123aus) reported

    If you have an optus broadband service you can donate data to people less fortunate, I know a First Nations person struggles to apply for job due to no internet connection, I have helped her by giving her a limited service , please donate even the labor Gov have not offered this

  • iamyourinfinity Shemmie (@iamyourinfinity) reported

    @Optus CS is so frustrating. All we want is to get our home internet fixed the soonest yet they only keep on suggesting restarting and resetting the modem when there’s no issue with our hardware 💩💩💩 Gone are days when requesting a technician visit was one call away.

  • mutthusouplover chadvuma soup lover 🏏🇿🇦🍀 (@mutthusouplover) reported

    @autumnfall098 No problem is idts Perth assists Bhuvi / Harshal at all. Arshdeep will go well and Shami if he doesnt bowl like a spraycan, else he will travel round the ground. And playing only 3.5 pacers (one of which is Bhuvi / Hrshal) at Optus inspires some confidence for SA for me

  • DrRobCz DrRob (@DrRobCz) reported

    @ServiceNSW And how do I work out if they have been. @optus communication is so bad it’s full of PR with no way of finding this actual info!?