Optus Outage in Sydney, State of New South Wales

The latest Optus ad deals with their cyber attack. Fair enough. My problem is they use the term 'learnings'. A word that doesn't exist in the English language. Lessons is the correct term, or 'what we have learnt'. If they can't get something that simple right, I wonder....

Why ******** is Optus Sport not allowing me to watch anything saying: need to be Optus Sport Premium Subscriber? Only just started now. So the $25 per month isn't the premium

@Tim_Fiddes I’m on the very leaky Optus network.

@Optus the living network. What a load of ****. More like the network on life support. It is not normal to receive bullshit texts saying great news we're improving the network when you send those texts every 2 weeks.

Summarizes the real conservation. Me: I want to cancel my plan. Optus: Why. Me: My data has been leaked. Optus: I can give u some discount. Me: No thanks. Optus: I checked your account, apparently your data has not been leaked. Me: Explain why I received the alert emails from u.

@Optus my NBN has been showing a reduced service for almost 24 hours and is still listed as ‘under investigation’. Any chance someone will get the investigation done soon. With downloads of 3.14mbps and uploads at 0.44mbps I can’t do anything currently

@evilscootus @BigKev67 I'm aware of the poor cricket attendances in Perth from the early 1990s. When Tendulkar reached his 100 at the WACA in 1991-92, there was a tiny crowd. Optus isn't easy to access through public transport? That's a shame, for such a wonderful facility.

@FinancialReview Optus & companies like Optus, are not above the Law in Australia & our laws are real. It is very clear & obvious that due to the serious nature of events,which have been confirmed as having compromised the identities of many customers, 'The Privacy Act' has in fact,been broken.

@engagedpractx @Optus This is gobsmacking. Unbelievable that the Commonwealth would do this without consulting the actual person affected. Well, actually it's quite believable, but it sucks.

@Mike8899889 @harryrd97 Optus is still **** though, even without the cyber attack.

@lesstenny @RNBreakfast I wasn’t listening this morning, but my thoughts are, rain - our infrastructure never considered there would be rain, mobile coverage infrastructure not keeping up with demand (I am 13km from Sydney GPO on a high point - hopeless with both Telstra and Optus), and NBN no doubt.

@Optus your app sucks and I’m not waiting on hold for an hour for someone on the phone to tell me I can check it on the app

Is Optus down or something? Because my network is ‘SOS’ @Optus

@RavenZech2 @Optus A friend of one who joined Optus 6 months ago has just told me that he’s received no emails from them. Nothing at all. Pretty bad form @Optus

Just banished Optus to the Never Never. #OptusNo #OptusHack #OptusDataBreach

@CatPurry9 Optus lobbied ScroteO to water down their security requirements and he -of course-compiled-That’s where the rot originated-big ole surprise!!

So wondering how many Optus customers are considering ditching the telco because of the data breach they incurred. Are you an existing Optus customer? Would you consider leaving them?

@Eva_Lishus @Cindy1Miss @Optus Have a look at Amaysim. Uses Optus network, but much cheaper. Although it is 13x 28 day bills per year.

Damn. Microwave has broken. I blame Optus hack.

Independent financial institutions have contacted me with their concerns about my data warning me if I’m an Optus customer I should take actions now. Yet Optus has made no contact whatsoever. Not good enough @Optus, I’m not making any payments until I hear from you. #Optushack

**** you @ShitFuckery1 and your optus posts today. It raised the hairs on my testicles and i thought it might be fun to have the new owner of my cable removed, as it is blocking my driveway and no longer used. Fark. Never realised how hard it is to find a NBN contact point. Right

@judi_francis @Optus Inbox me now for help

@Optus what the hell going on …I’m getting REPEATED messages by the dozen from my daughters iphone to my iPhone (TELSTRA customer!) Is this part of your hacked problem. Please help it’s driving us crazy!!

@Optus customer for 8 years and had the worst experience in a optus store , trying to send my phone trough insurance claim , whle on the phone Got accused , offend , abused ( my only lucky was the store manager that was in store and was on my side) still noone could find my phone

@Tayzlor @NBN_Australia @elonmusk CBDs were served by fibre well before NBN was ever dreamt up. Unis also had fibre - AARNet. The problem was residential, the failing copper, poor Optus cable. Unfortunately the market was doing nothing as Telstra controlled it all.

@ShitFuckery1 Whenever I've had a problem with teleco companies it's always with Optus, they're atrocious will push it until the ombudsman is about to hit them with a fine and then they cave, and nothing has changed since Binchicken took hold of the reins

(1) How has @Optus handled the #DataBreach? 1/. #PR advised "radio silence" - less said the better 2/. Send subtle messages out via the Government 3/. Deflect customers with overt phrasing on support calls 4/. Wait until the timing is right to launch the 'positivity campaign'

all i want is to buy a new phone but all the optus employees are so rude and make me anxious 😞

Is it possible for a telecommunications company to have worse Customer Service than Optus ? If you don't have an Optus App, or use their website...they don't want to deal with you. letters. Emails and phone calls are NOT acceptable 😵‍💫 Management doesn't care !

Why is Optus so bad at customer service ? It's like they don't care if the service is so bad that you leave ?😯