Optus Outage in Sydney, State of New South Wales

@katticus28 We just had a two day outage as well. I keep a tiny OPTUS wireless modem since the big FULL month downer. $99 +data.I was about to stoke it up when the NBN staggered back to some continuity.

@Optus @NBN_Australia @ScottMorrisonMP A Bit Sick of This Crap. Sylvania Waters, Sylvania. No Internet or LANDLINE , MY PARENTS ARE 70 plus They Like Landlines! Considering Are Self Funded Retirees. Not good enough Plus my Mum is Unwell.

@Optus been holding for an hour and a half with your call centre. They said it would be approx 30mins. Help!

@JosephCarrozzi @fitba11 @tonyising @KevinAirs @MickLynch_Age @robvad10 @GuidoTresoldi @rdhinds A major issue has been the switching of O/S leagues TV rights from Foxtel to Optus. I don’t think this has been adequately explored as to losing the eyes of football supporters

@Optus i want esim is avalaible in store but service say they are bug it s shit in the store ...

Hi @NSWOmbo what can you recommend me to do now that @optus still hasn’t improved service after 7 days of no internet in 1,5 week and multiple complaints from my side. I have a 24 mo contract and wish to get rid of it to get myself a better service with a diff provider.

@Optus I’m haveing problems in Woollahra (post code 2025).. Very intermittent internet wi fi.. No consistency at all...

@Optus Day 4 - net still down. Would appreciate some help for the service we are apparently paying for.

@Optus what the Hell is going On in the In The Sutherland Shire Area , Sylvania Waters, Sylvania . Sick of this Crap. OPTUS YES NO ! Fix it

@Optus what the hell is wrong with you this is a ****** joke. I swear you better get your shit right. Just to get my wifi relocated I have to speak to 5 different people. This is bullshit

@Optus Again no service today. This is really getting annoying and not acceptable: it’s raining and my two kids want to watch their fav series and I gotta do some work.

@athinscar @LULZmag @eddotse @AR15COM The block is ISP based. Voda, Telstra and Optus apparently couldn't stay in their lanes and act as service providers. They decided to be 'Proactive' and make decisions on content for Australians. Not a government mandated block, not even suggested - just over reaching.

One reason I switch to Optus from Vodafone was because Vodafone reception in my work toilets are shit. Also 80gb for $50 is not bad, way better than $70 35gb.

@Optus very upset , 1st - on 27th my number was ported without my knowledge 2nd- after reporting while I was on roaming overseas my number ported again ( what a joke) 3rd -Optus sent me bill for breaking contract and send me $1749 bill. No Proactive action & worst security SHAME

@SContominas @Optus Finally got onto someone after 23 minutes - they transferred me and they hang up @Optus #fail

@Optus Using this timed out and failed recommended I download the app which I couldn't. I have mobile and land line with you The service was OK before #NBN came to our area

I hate @Optus with a passion, I can’t wait till my contract finishes . Never again will I use them . 3 days into my month , supposedly used 7 GB out my 14GB . How is this is possible if I’m always using WIFI .always stuff me around with this . Dodgiest company I’ve dealt with

@optus something has changed in your coverage in Macquarie Park. Terrible coverage for all Optus users at 160 herring rd

WTF @Optus trying to report dangerous Optus wire dangling outside my house, dialled 1800440924 and clicked the option for external wires down, waited half hour and the guy said this is Fetch..he was clueless, transfers me to a new line, recording said I must wait 30 mins, yikes

@Optus NO URGENCY- it’s been nearly 5 days and there is absolute no urgency from Optus to report my service- poor security- poor process- poor service, fake promises and worst escalation

@opts NO URGENCY- it’s been nearly 5 days and there is absolute no urgency from Optus to report my service- poor security- poor process- poor serenade worst escalation

If I walk into your store and ask for something simple, and you stop listening to what I'm saying, because your attention is focused on the next customer, I'm gonna take my money & walk out. @Optus, if you're interested, your sales staff suck.

@WenleiMa Optus never disappoints

So Twitter @Optus is just as shit as all their other mediums at customer service. Telcos should call it what it is, NON-service.

@BrigidWD I'm with OPTUS. 18 years. Never a problem. I flicked TELSTRA after 2 years of poor service.

@Telstra Too late I’m afraid given this issue has been on going since January 31st I should have been a high priority. The actions go to show how @telstra no longer value their customers. @optus

@Optus Many time @optus but nothing ever gets fixed. Perhaps stop over subscribing your cable pools and it wouldn’t be a problem.

So in another post @telstra have basically admited that they don’t want my business. Or care about customer service. It’s so nice to be a customer these days. @Optus #customerservicefail

@Telstra In 2-5 days I will be an Optus customer with all my internet home phone mobile *2 and iPad

@telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom

@Optus I sent a DM @7.16am this morning as requested and I still haven’t heard a word from @Optus. Poor customer experience!

Dear: @Telstra the customer service in your George St, Sydney store on Wednesday was terrible. I'm switching after 20+ years to @Optus ❌❌❌❌❌

@Optus - could you please provide me with an Australian number to lodge a complaint with my mobile phone billing. I’ve been patient for 3 months dealing with many call centres around the world but still no resolution!

@Optus @australia2 Good luck mate. Seriously the worst customer service company in Australia esp issues around nbn

@Toddy2102 @Optus @NBN_Australia I get well over 90 down speed at the moment and I need it for work.

@Spoonyman @tasmaniatalks it works by using any tower. Not just telstra, optus, vodaphone, etc. That's how it improves service for emergency locally. Mainly it's just a work-in-any-country solution as it's a part of the cell phone spec irrespective of provider/country.

Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf

@Optus what is the problem with the cable internet in area 2122

@Toddy2102 @Optus @NBN_Australia Thats Correct. I rang Optus while the tech was still here and said - do not switch anything over until we discuss the issue of the NBN modem and router being DOWNSTAIRS now when my cable connection comes straight into my office which is UPSTAIRS.

Looks like @optus account login is down - wonder if they use AWS in Sydney too or if it’s coincidence

@optus please comment, my colleague next to me is having exactly the same issue, but told to go to an Optus store to sort it out. I’m worried now because I’m porting a number to you.

Don’t go with @Optus for NBN it takes them 30+ days just to relocate you in the same building. Isn’t that awesome service. Think it’s a case of them being too big too care about their consumers these days.

So @Optus has replied to me, to let me know that "some offers are available to new and re-contract customers only," totally missing the point of my original complaint.

@Optus please let your customer know what on earth is going with your internet outage. Contrary to what your website tells people, you’re keeping customers in the dark, not “in the loop”!!!

$65 per month, yet I only get 20 days per month of internet.. @Optus , and now I the problem occurs again, no internet connection at all. Postcode 2132

Add to it that the telcos (Optus...) are also stale and old with old school customer service 😬

@igriscti @Telstra @Optus Obliviously they haven’t a clue! Being @Telstra they probably made the engineer, who could figure it out and fix it, redundant

@speedmeades @Robbo_heraldsun @Telstra @Optus Yes, I'm one of the founders... The product design and customer service is effortless...

Great @Optus that we can see a graph breaking down data usage but not so great that last point on graph Tue 29 Jan. Not helpful if graph doesn’t update more frequently!!!!

@haruki_zaemon @Aussie_BB I use Internode (only makes sense if you already have home broadband) and Optus. Their network is not noticeably worse, and sometimes better, than Telstra.

i dont give a **** im going to bomb optus if my wifi doesnt stop acting up soon get it TOGETHER

@Optus @DamoLenehan You should tell us a more better and safer way, resetting network will erase all saved passwords for wifi networks.

Hey @Optus before you send me an email about missing a bill payment you might want to actually mail me the bill. 2 months running this has happened. Just one reason why I moved on, lack of customer service.

Optus Internet ,you’re are the terrible home internet service provider i have ever used . Can’t even reach your customer service. @Optus

@OptusSport To be fair, Im being a bit selfish because I did an interview with an Optus Sports reporter after Germany/South Korea and I never got to see it.

@WestCoastEagles So if they're worried about the surface why have they kept on training there at Optus Stadium no point of whinging about it after a bad loss just seems like Simpson was trying to deflect away from that terrible effort against the power.

@dbell2100 @simonahac HFC was a litany of failures - 'A lemon': NBN backflips, abandons plan to use Optus cables it purchased for $800 million NBN Co warns of delays after suspending rollout of HFC network Foxtel locks NBN into troubled HFC network Australia's Foxtel to abandon use of NBN HFC

@Travinport (fl)optus are pathetic - I switched to Telstra last yr and it was the best decision Ive made = significantly cheaper with much better service 👌🏻

@tomgregory95 Same though, the only text messages I regularly get are from Domino’s or Optus’ missed call service 👌🏼

Ten years ago, i used Telstra cable and found it worthless, I then shifted to Optus and had a decade of good, reliable service. Forced onto the NBN, the last three weeks have been a litany of errors, dropouts, disconnections and repeated useless internet.