Is Optus having an outage in Sydney, State of New South Wales?

Shame on @Telstra if you think @Optus is difficult to deal with don’t go to @Telstra. No customer service & an oversees call centre were they can hardly speak English! Try @vodaf

@Optus what is the problem with the cable internet in area 2122

@Toddy2102 @Optus @NBN_Australia Thats Correct. I rang Optus while the tech was still here and said - do not switch anything over until we discuss the issue of the NBN modem and router being DOWNSTAIRS now when my cable connection comes straight into my office which is UPSTAIRS.

Looks like @optus account login is down - wonder if they use AWS in Sydney too or if it’s coincidence

@optus please comment, my colleague next to me is having exactly the same issue, but told to go to an Optus store to sort it out. I’m worried now because I’m porting a number to you.

Don’t go with @Optus for NBN it takes them 30+ days just to relocate you in the same building. Isn’t that awesome service. Think it’s a case of them being too big too care about their consumers these days.

So @Optus has replied to me, to let me know that "some offers are available to new and re-contract customers only," totally missing the point of my original complaint.

@Optus please let your customer know what on earth is going with your internet outage. Contrary to what your website tells people, you’re keeping customers in the dark, not “in the loop”!!!

$65 per month, yet I only get 20 days per month of internet.. @Optus , and now I the problem occurs again, no internet connection at all. Postcode 2132

Add to it that the telcos (Optus...) are also stale and old with old school customer service 😬

@igriscti @Telstra @Optus Obliviously they haven’t a clue! Being @Telstra they probably made the engineer, who could figure it out and fix it, redundant

@speedmeades @Robbo_heraldsun @Telstra @Optus Yes, I'm one of the founders... The product design and customer service is effortless...

Great @Optus that we can see a graph breaking down data usage but not so great that last point on graph Tue 29 Jan. Not helpful if graph doesn’t update more frequently!!!!

@haruki_zaemon @Aussie_BB I use Internode (only makes sense if you already have home broadband) and Optus. Their network is not noticeably worse, and sometimes better, than Telstra.

@AUSFestivus My date is April 2019, apparently. We get HFC. The Optus HFC service here was so bad I called the TIO in about repeated lies and poor performance, and they ordered Optus to let me out of contract with no penalties. Telstra HFC has been great though, other than tiny upstream.

@allconsuming Don’t go Optus. It’s nbn is the worst.

@Optus Hi Zac, seems to have been a bit of an outage in Kensington 2033 last night but appears to be ok this morning, thanks

@tuppaware @Optus Wouldn’t surprise me if they give you a tone-deaf response about how “we want you to enter these things manually because it’s more secure” or some equally terrible excuse…

@Optus service in Kensington area is beyond pathetic. Third world coverage. Seems too much money spent on promotion and little on infrastructure.

@Optus really needs to get their act together in terms of mobile #coverage. So many black spots on the T1 line, not to mention the CCN line. And considering how many commuters are glued to their phones/tablets/laptops it is a BIG issue affecting a lot of customers!

@Optus why won’t anyone contact me re my issue!!! 3 days with no home phone or internet. You have THE WORST customer service. Ask me a question on messenger then nothing for 4-5hrs then I crack the shits and a new person and one question then nothing #poorservice #wakeup #optus

@Optus why are you out again. This is the second time this week. Last time it was 24 hours. This time the outage could last until 6th Feb. This is unacceptable.

@stuartjmcgrath @optusbusiness @Optus FYI @Optus did not mention when outage website will be fixed

@Optus @Ticketek_AU my pre sale code isn’t working for fleetwood mac, please help

@Toddy2102 @thesaint842 @Optus @NBN_Australia @marioseags_ Ok wlll do. Not sure i am technical enough. I’ll ask the network guys at work.

@Toddy2102 @thesaint842 @Optus @NBN_Australia @marioseags_ One is upstairs and the rest are down. I’d need to get it run through the walls. $$$ I got the cable directly into the house upstairs for that reason

@thesaint842 @Toddy2102 @Optus @NBN_Australia @marioseags_ I have had Optus cable for 20 years. Have arranged with Optus already - 4 months ago. They have forced me to change to NBN or the current Optus cable will be cut off in February . All this shit fight has happened since I arranged that. The Optus cable can’t be used it FTTC.

@DeanRosario @MrAusFootball I’d say they would have even paid a bit less than what the true value of the product was seeing as they were solo bidders. That’s partially why I was hoping Optus would come i tot the fold. I’d never want it on Optus sports but can help drive the price up

@hutch8 @plalor @Optus I feel like I did after The Americans finale. I’m bad with things ending.

I would just like to genuinely thank @Optus. We had conflicts over communicating service (they don’t do it well) but they have fixed things and mostly compensated me. We all learn. Hopefully saga ends. NBN is the real issue.

@Optus about time to move all our business and personal accounts to new service provider . No appreciation of loyal customers will definitely cost company a lot of money. 👎👎👎👎👎

Come at me @Telstra as I just spent 40 minutes on the phone to @optus for them to tell me my line has been down since 19th of December. Apparently they didn’t know about it, yet there’s already a technician booked for the area tomorrow. Oh and thanks for paying for the month too!

Ok @iiNet I’ve put up with this lousy service for almost month now - i’m going back to @Optus and that gives me no joy at all - but at least I can stream a movie without constant freezes.

@Telstra you service and customer service personnel are below than average. Your ripping off customers loyal to you and u should be ashamed. Going to @Optus instead. #telstrafail #adslfail

@EE Hi there; I’ve done that to little/no success. Vodafone AU only allows SOS calls, Optus (which has been the network I’ve been on most of the trip) isn’t working, and Telstra Mobile doesn’t work. 😕

@Toddy2102 @Optus @NBN_Australia Ok. Actually got a call back from Optus Case management OPTUS are taking the matter to the NBN for rectification. I will be advised of next steps within a week Now that my order is on the system the “clock” stops and my current service will not be disconnected until resolved

@Optus you guys are a joke. Trying ALL DAY. To get in touch via chat online and phone. Disgusted how bad you guys are at customer service.

@Toddy2102 @Optus @NBN_Australia Currently on hold with the @NBN_Australia Forced is right. I Do NOT want to change. But it’s now threats because my cable service will be disconnected next month. Seething is an understatement. This person may be able to give some information I can actually use.

Great job @Optus and @NBN_Australia Wrote to me for months - “need to change to NBN or loose internet” “technicians” arrive only to discover that I don’t have an underground Telstra Connection for telephone (never have - be I’m with Optus Cable) What a friggin’ debarcle.

@Optus Very patronizing response. I have checked and it just confirmed that @Optus is incapable of providing a service or explaining what is wrong or when it will be fixed

@nijaco @Huawei @Optus Plz, im speaking with only good intention, dont use it We Chinese here in Sydney avoid Huawei like Ebola or Dengue Fever It sends ur personal info to data centres in Guizhou and Xi'an It might seem harmless to u atm, but lord knows wtf the Chinese govt is capable of

Optus!!!!been holding for over an hour. Pleeeese. I have no internet and need help!!!! @Optus @optusbusiness

@StuartCRyan @stufromoz Optus LTE. 600GB/month, 240-280Mbps down, 30-50Mbps up. The catch: it is not cheap ($180/month) and would suck if everyone did it.

@evilscootus @BigKev67 Adelaide Oval is 53K and Optus Stadium in Perth is 60K. They can't hosts tests against opponents other than England and hope to fill them up. AFL's control of cricket grounds has made Australian cricket a poor international product on TV #AUSvIND #INDvAUS

@Telstra there are real coverage issues on the train line between Tempe and Sydenham, I always have to hot spot from my work phone which is Optus

Australian Mobile network @Optus took out free Intenational calling to Pakistan from its 35 countries list without mentioning. ****’s getting out of plan int’l call charges without intimation @ImranKhanPTI ****’s time to switch to Other network

@Optus Down again now. 15 mins ago.

@Optus I suspect it was a scheduled outage. Some sort of notice would have been nice though. Most ISPs/RSPs do this these days. Latency on my service has just about doubled though.

@optus your phone system is completely ****** up, it wont let me talk to a human and keeps hanging up on me what ******** guys

Isn’t it an amazing coincidence that Telstra, Optus keep having issues- net speed, line stability etc - & you call them to try to find a solution... then days later someone reaches out to tell you nbn is available for you and will solve the problem. 🤔 #Telstra #optus #NBN

Waited on hold for half an hour for @Optus to tell me that our internet is "slow" because we have too many (2) devices running at once. He told me not to use streaming services when other people are in the house. My housemate is not filing an ombudsman complaint.

@stuckinavacuum @Telstra I’m with Optus for our mobiles and NBN. Never had an issue.

Hi @Optus did you know you complaint for doesn't work. And wait times on your live chat are 30+ minutes

Another night, another crappy @NBN_Australia service with @Optus still waiting for someone to call me. If only they had done what I asked them to do 5 weeks ago, I wouldn’t have this problem!

@Optus I don't blame the @NBN_Australia for this, they've done the connection to my place but it seems Optus is not interested, just giving a bad name to #NBN, so disappointed, I got my DSL back on since I need my home phone, I won't call again, I won't waste my time anymore.

@TheGloryPost @PGFCfan1Darwin @PerthGloryFC @FFA Tbh...I think the numbers attending the semi should b seen be4 setting the ground at Optus. With poor crowds all season, failure 2pull a decent crowd, if we r lucky enough 2host, would mar what shouldve been a great occasion. Needs 2b at least half full #30K imo #HBFPark better✅

@stugtr @mavetju @NickRossTech @BLShiv the business I’ve been working in lately was running from an office in a shopping strip, plus 2 of us did a lot of work from home. The office had DSL - got between 2 & 12 mbps down. There were no options for faster. Homes both on Optus Cable. 100mbps down, but 1.5 mbps up

Seems like it must be an issue closer to home than I thought (so it's @Optus fault I guess). My 4G (also Optus) shows no loss anywhere, including on the same hops in middle.

Common @optus how about some decent customer service and an internet service that works... no updates whatsoever

@Optus Still no service since friday 15th, tech never showed up today