Optus

Optus Outage Report in Sydney, State of New South Wales

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The latest reports from users having issues in Sydney come from postal codes 2000.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Sydney, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Sydney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Sydney, State of New South Wales 12/04/2024 05:00

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (24%)

    Phone (24%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. Wi-fi (10%)

    Wi-fi (10%)

  5. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Sydney, State of New South Wales

The most recent Optus outage reports came from the following cities: Sydney.

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City Problem Type Report Time
AustraliaSydney Phone
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaSydney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Sydney, State of New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

  • ChrisCaggs Chris Caggs (@ChrisCaggs) reported from Sydney, State of New South Wales

    Hey .@Optus please if possible check your direct messages from me unasnswered for 2 days 3 messages and my @Foxtel IQ standard set top box has fused and blown up and need a replacement. Spoke with Chan from livechat 30 mins Foxtel wait. Been a customer since 1996 mobile @Telstra

  • TheStaceCS Anastasios (@TheStaceCS) reported from Sydney, State of New South Wales

    @Optus I hate how you are unable to change data plans for free at anytime, was unaware of this until I keep getting charged $10 so therefore I cancel my plan the house

  • agelesss George Alexis (@agelesss) reported from Sydney, State of New South Wales

    Seriously Optus has done my head in. Network stuffed the whole day and not much of an explanation. #smoko

  • ChrisCaggs Chris Caggs (@ChrisCaggs) reported from Sydney, State of New South Wales

    Dear @Optus please check your direct msgs. I’ve spoken and wasted 40 mins on live chat. I have a technician coming at 12pm today problem report 2112 0756 for @foxtel swap of IQ standard box but they are saying they can’t fix my internet cable. Downloads 5mbps upload 1mbps

  • djonlineme 💧David Johnson (@djonlineme) reported from Sydney, State of New South Wales

    @Optus Have DM'd - no reply - I guess your getting inundated with DM's - please provide a meaningful update about the issue or im sure the tweets will continue to flow.

  • GQuattromani Geoff Quattromani (@GQuattromani) reported from Sydney, State of New South Wales

    @Bevanm8 @aka331337 @JpRinne @Telstra @NBN_Australia @Optus Yeah it may come down to a speed contest to justify the higher costs, but it would need to be a heck of a lot faster!

  • ChrisCaggs Chris Caggs (@ChrisCaggs) reported from Sydney, State of New South Wales

    I heard back from @Optus technical support and they’ve booked a technician to swap the @Foxtel IQ standard set top box around. The appointment is at 12pm tomorrow until it’s cut off by NBN

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

  • detispify Tim 🏳️‍🌈 (@detispify) reported from Sydney, State of New South Wales

    Update: almost 1 ½ hours later at 1am I get an impolite call back from a rude lady who says there’s an outage, can’t provide a reason or an ETA for a fix, didn’t apologise, and didn’t help. ‘No’ @Optus.

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @JimVrondas @Optus They’re the worst

  • superman2144 2144Superman (@superman2144) reported from Sydney, State of New South Wales

    **** you @Optus time and time again im stuck chatting to your reps or hanging on the phone to fix the same nbn proplems time and time again. 11 years of loyalty and you can’t get your shit sorted. @Telstra @NBN_Australia ... maybe it’s time to change

  • grantcairns Grant Cairns (@grantcairns) reported from Sydney, State of New South Wales

    @charlietech @Optus @NBN_Australia We had the same experience and @Optus even sent us a payment reminder after service cut off.

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @andrewfaith @Optus They are the WORST for internet.

  • heathgargit Heath Gargit (@heathgargit) reported from Sydney, State of New South Wales

    @Optus Again, you haven't really said why my colleague should reach out to the social media team over the proper support channels. If you have some sort of greater power than the front line people answering the phones then that is bonkers.

  • andrew_chang andrew_chang (@andrew_chang) reported from Sydney, State of New South Wales

    @Optus I called Technical Support and they told me that the engineers are working in the issue. I wish that the Optus outages webpage was actually kept up to date when something is wrong, but it’s basically a static page. It never gets updated with issues.

  • ChrisCaggs Chris Caggs (@ChrisCaggs) reported from Sydney, State of New South Wales

    @optus you’ve charged me $529 dollars for @Foxtel since being a customer of Optus Vision since 1996 Standalone Foxtel installation fee $329 Foxtel STB Replacement Gee $100 and IQ2 $100 this is disgusting when 3 times the fee was waived and your discontinuing Foxtel

  • PaulaBoardman Paula Boardman (@PaulaBoardman) reported from Sydney, State of New South Wales

    @AO3_Status I was having issues most of the afternoon. Everything else loads except AO3. I'm with Amaysim, using the Optus network. I'm home now and using Telstra wifi with no issues.

  • ChrisCaggs Chris Caggs (@ChrisCaggs) reported from Sydney, State of New South Wales

    @podomatic is your site down or is it my @Optus internet cable broadband. I can’t load your page

  • nbkhanal d'yer mak'er (@nbkhanal) reported from Sydney, State of New South Wales

    Should be watching tomorrow's match on my phone's data because my workplace's internet network is locked in to US's ISP and Optus sport doesn't support that.

  • heathgargit Heath Gargit (@heathgargit) reported from Sydney, State of New South Wales

    My colleague is leaving the country in ten days. He rang up fl-@Optus yesterday and asked them to cancel his services on the day before he left. Of course, an hour later his nbn was not working.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • FuNoan NoWon (@FuNoan) reported

    @OptusSport It is disrespectful from a company like Optus tweeting like this! I don't even support Arsenal but this is not done.

  • Haylix_ Haylix (@Haylix_) reported

    @Optus fix your internet pls

  • sachasold Sacha (@sachasold) reported

    @Optus I have 128.04GB of unused data. Expires in 4 days. I’m overseas. Want to donate ALL to the charity program you have. Your text/call support is telling me it’s not possible. Can you help me to help the charities? Please reply ASAP before data expires.

  • bosephnthejirks JoeyDaird (@bosephnthejirks) reported

    @a_b_phillips Optus is crap anyway

  • gauravmehra14 Gaurav Mehra (@gauravmehra14) reported

    @Optus received an email saying DD didn't go through eventhough I've sufficient funds in my CC.I was also expecting an update email re poor reception in my area 2155 which didn't happen. #poorsevice #nocommunication #nocompensation..btw I've made the pmt with the same DD account

  • BriRestoModern Brian Gardner (@BriRestoModern) reported

    @Optus Nice to see that nothing has been done since last week. 54 secs I to the Everton game the issue from last weekend reared its head again. I have already sent all my detail last week.

  • Geroboy70 Gordon Millar (@Geroboy70) reported

    Text message from @Optus saying my claim for the faulty phone they sold is closed…..without the courtesy of telling me what the resolution is!!!!

  • Optus Optus (@Optus) reported

    @mickjamessport Hey Mike, sorry to see the trouble you're having with the stream at the moment. Have you been able to restart the app to see if that will play for you? If still no change send us a DM with your Optus Sport username and we'll take a further look. Rob

  • Bloxay Bloxay (@Bloxay) reported

    @NinjoOnline NBN Optus sucks. I got it recently and it is extremely slow.

  • TerryCominakis Terry Cominakis (@TerryCominakis) reported

    I've been trying to connect to #NBN with #Optus for a week. I'm an existing customer yet cannot add a service to my account. The online chat is so slow. Which #ISP wants my business? Clearly Optus doesn't.