Optus Outage in Sydney, State of New South Wales

Great, my @Optus network just cut out now only HSDPA works

@optus my service tech who was supposed to arrive between 1-5pm today has not turned up. I took the afternoon off work to wait for them, but they haven’t arrived. This is the 3rd time they have failed to arrive.

@Optus home Internet knocked out by storm. Customer service recommended I call into an Optus store & get a dongle. Great solution, I thought. Charging me $99 to get a service I'm already paying for is not. #RipOff

@Optus Thanks for the message Jono. But I find it quite strange that a company whose net worth in 2019 rose 13 per cent to $S3.9 billion can’t or won’t tell me when a $1500ish phone is arriving and takes over 14 days to “understand” an incident.

@simonwaight @Telstra @Optus This is a business account which apparently by law they have to issue a monthly paper statement for. Part of me wants to let them keep sending me paper statements for years. But environment says no.

@Optus Sarah, the last message was from Optus. So you do not know internally what is broken

@Optus Your website says “Reduced Service”. Technically I guess no service could be described as no service!

@tweet_Krishan Yeah agreed. I wrote about Optus in particular for that last year when the whole not working indoors thing wasn’t disclosed in a easy or accessible way for customers

@simone_au @Optus Telco customer services are joke here. Once I reported the similar issue to @VictorDominello's team about this and they straight away transferred my query to the Minister of Comm, Cyber Safety and Arts and I never heard back. 👏

@optus NBN seems down in 2044, and 4G is pretty slow (and yr status page is slower still)

@BJssoR @bigmig81 I’d love to see all football head to Optus in time. Their coverage is 2nd to none. And their stocks continue to rise. Unlike Fox who have been ripping us dry with ridiculous subscriptions for many years. Well had as I will never subscribe again.

Optus Sport now getting the J-League rights. Must say I hated Optus Sports when it began as it was issue after issue but now they are fantastic and just keep improving year on year.

@JamiePandaram @dailytelegraph @ALeague @Foxtel Not the end of Rugby of course. Doubt Optus can give enough money to keep SANZAR happy. RA and states go bankrupt, clubs establish new governing body. Our best players thus go overseas, money pours back down into club rugby to the point best remaining players earn a living wage.

@Optus Hail Storm, Hail the Size of Golf ***** & Bigger & Tree's coming down in the Area. Not a problem. But you cannot handle Wind ! For 2 nights ,I have had No Internet & my Elderly Parents have No Home Phone. Look at the Picture above. I live in there. No Fires. FIX Please

@Optus When is the Internet going to be working in Sylvania Waters & Sylvania in Sydney NSW. No Bush Fires . Just some Wind. 2 nights now & absolutely no Need to be Down. NO land line Phone Either. I live with 2 Old People I want it to Work.

So @Optus are trying to charge me $50 for calling Air NZ after my flight got cancelled and I had no other option. When I call to enquire and complain they hang up on me. Happy Tuesday.

@David_M_Green Optus sent tech to address I’ve not lived at for 4 years & where my cable service had been with another company. & billed my credit card without authorisation. & failed to pay agreed compo. They store customer details without permission. At least you got an apology! #optusguy

So @Optus are *************** now. I’ve had minimal internet over the last 72 hours, tech call today who replaced a modem. He said “it usually only takes 10 minutes to activate”. Now almost 12 hours later still no internet with tech support saying it can take 24. I’m so done.

@Optus internet down 12hrs and counting 😳😳😳 I’d be embarrassed

Very disappointed @Optus Poor connection in Blacktown, sydney. Since last October and this problem has not been dealt with. All i have got is compensating data , apologies or false assurity of fixing the problem. Loosing it now 😖

@PhidMcAwesome My parents have telstra its crap! I have optus i never really have issues with them but im sure there is lots of peeps with their own conjecture.

I’m an @Optus customer and they’ve explained reasonably about an outage situation. @Telstra was inconsistent.

@Optus I'm on my third day + of 0.20-0.25 mbps on my NBN at home - lodged an online complaint and tried contacting by online chat. Can someone please get in touch in the am.

@Optus WORST SERVICE- FAILED TO PROTECT MY ACCOUNT TIME & AGAIN- worst customer service, was on call for last 28 mins, transferred 3 times, NO IDEA what they doing

@Optus Hi Tina. I visited a different store and managed to speak to someone in person who didn’t refer me back to the customer service call centre. Thank you

What do you know ScottFrom Marketing finally rang Optus and told them to put the Internet back on to save his neck! Poor Rupert he will have to replace him with the Spud, Dutton.

@Optus cant even log in my account stop being dumb optus **** sake

@Optus i already tried calling you and lodged a complaint. I better get my money back.

stupid ******* @Optus charging me with data i didnt even use! you cant even choose to not get the extra data **** offf

Optus outage! No compensation unless it’s out 24 Hours! Bye bye Optus. #OptusSucka

@Optus @StarsBBL The customer service rep at the Optus call centre I spoke with today advised me to go ahead with legal action against @Optus . I’m not sure how easy that is in India, but it’s certainly a channel I am considering.

@joy_richardson Optus sport will have Chelsea streams I believe! Not a bad bandwagon to jump on! Although Arsenal will be tough to beat, even with Kerr on their side.

@JayDavidMurphy Would love to see 😂 Brilliant I would love to see that👏👏 Sorry I'm all over the Place. Optus is being a Shit it. One minute it's on then it's not. & effects my acc./Notications.. Hope your Christmas🎄🎅 was Pleasant. Oh & Yes You Must Respect the Force..

@Optus I did not get a reference number. They sent me no text with reference nor did they give me one over the phone. Has been 4 hours with no internet. I have a major report to submit tomorrow. I need a retweet on where exactly the outage is as Nothing online. Fix it ASAP

Hi Optus @Optus - Your NBN seems to be down in 2146 for the last 30 minutes or so. #optusoutage #optus #nbnoutage

How Brazen of Me 🙄🍭 Do a Donald ! @MicrosoftAUDev @Microsoft @Windows @Optus fix it please. You love everything to be linked. My Dad doesn't link his Phone he only makes Phone calls on his. As his Daughter I just want to use it & I have his permission. Fix it please.

Now @Optus we have unlimited access. My Parents don't Stream movies . Don't know anything about it & they don't Care. My Phone is on my Contract. So when l use my Fathers Computer you Should Be Up & ******* Running. Never use a hidden network. **** it off.

@robertcatto Set to ‘auto’ so I get Telstra, Vodafone, Optus and they are all equally bad.

@Optus very pathetic & poor customer service over the phone and confusing online service, disappointing indeed!!

@AndrewFaulkner9 That's a proven thing at the Adelaide Oval. Optus hasn't covered itself with glory during this D/N Test. On the other hand, even during the WACA days, Perth was never a Test-crowd city. Adelaide, on the other hand, has a good tradition of Test match crowds, for a long time.

@olygeorge_ @Optus I have decent internet but my problem is I'm technologically illiterate

Remind me.... this is the 21st Century & we supposedly have a mostly fibre internet network @NBN_Australia. So why is it that the slightest wind & I lose connection @Optus I've lost count of how many times our internet has gone down this evening.

4K wars - Optus to show the Tokyo 2020 Olympics in 4K Ultra HD to its 5G Home customers - meanwhile Foxtel has the only broadcast 4K satellite service in AU. Wonder if nbn or Telstra will join the 4K battles! 📺 #Telsyte

@ChannyBH @Optus ********* overseas customer service

Wow I really love saying “I used to be an Apple technician” and then having the job of an Apple technician explained to me in a conversation with Optus support, who are trying to make me pay $229 for what is very clearly normal wear & tear.

@Sjopinion10 $15 a month to watch every Live PL and Champs League game on Optus Sport down under

@BTSTRAYA They use the optus network so it’ll be the same as now since you’re already on Optus :)

@Optus - fyi internet down again in Sans Souci over the last 30 minutes. Yes everything rebooted, checked the website.

@optus i like how the outages page says we’ll try to keep interruptions to a minimum, ive had no service or limited service for nearly 48hours. not happy when i use it for work as well as personal use 😒

@Optus network is down again at Sans Souci - about the fourth time today! 🙁

@Optus Thats white lie. For 5 days the internet service has been disrupted and no one is bothered at Optus. When called to report the genius at optus classified the problem as "No dial Tone on Phone" whereas actually I was calling from the phone.

Optus has shit the bed again

@hrambanis Hi Spiz, I'm sorry to hear you're having some issues watching some content on Optus Sport. Can you please send us through a DM with your Optus Sport email and what device you're trying to watch the Mini Matches on and we'll further assist you there. George

Great, my @Optus network just cut out now only HSDPA works

@leachitup I love travelling interstate for footy. I mean, I’ve never really had much of a choice with North 😂 but have done a few interstate trips for other teams too. I’ve done most of the main stadiums at this point. Optus Stadium is next on my list but I’m scared. 😭😂

Are you having problems @Optus because my internet has been cutting in and out and slow for the last week...

@Optus i would enter but my optus internet connection is way too slow for this shit. **** you

@j_ayshun @Telstra Even Optus has been bad for me the past few days, no internet this morning and out for a full day Thursday

Well, after a year or so without any major issues we’ve been “forced” to move from Optus cable to NBN (Optus) due to deprecation of service. The NBN is, well, totally unstable in comparison. The physical connection hasn’t changed, this thing goes offline several times a week :-(

@spalliera @Trish_Corry @AusIndiMedia Spare a thought for the "NBN by Fixed Wireless" users such as me. Speeds typically 4 - 8 up and 4 - 5 down. Improved for a while when Optus moved me to the next higher band (50mbps down) at no cost, only to revert as soon as NBN deleted that option. Not happy.