Optus Outage in Sydney, State of New South Wales

to me over the phone she hung up. The number she called from was a Sydney number, but she sounded like she was at an overseas call centre. She may have been on the up & up, but why hang up? If it's a scam I thought you @Telstra & @Optus should know about it. Brett.

A 'Heads Up' for @Telstra. Just got a call from a lady who said they worked for you wanting to reset my password for my internet as she reckons it's currently in public mode. Only problem is I'm with @Optus. She said she already new my password & when I asked her to repeat it 1/2

@Optus after repeated phone calls, talking with many of the customer service team members, the funds that have been debited out of my mother's account after December 2019 when she had cancelled her service with @Optus. In which your team has admittedly agreed to the mistake (ctd)

@FourRedShoes @Telstra Stay the hell away from Vodafone because the concept of travel, time zones and moving country appears to be beyond them. It took us six months to convince them we no longer lived in UK (therefore they could stop billing us) and we’ve had problems travelling too. Optus seem ok.

@Optus Hi Team, I'm unable to receive any calls and unable to login to app either to contact support team.

Bro wtf is going on with my data @Optus

I’ve just rung Foxtel to see about opening an account but when I spoke to someone on a line advertised ON A FOXTEL PAGE they tell me I have the wrong number! Profit vs service! #FOXTEL #OPTUS

Optus is down again! How hopeless! Way to go Turnbull and ScottyFromMarketing’sLNPMurdochRats hopeless Internet, hopeless mature age carers, hopeless corruption and hopeless Internet/Cable/NBN. #OPTUS

Amazing how the customer service team at @Optus can't even answer a simple question.

Thanks @Optus that maintainence work you were doing in my area has meant my internet has been at best patchy or at worst non-exisitent on a work day! Woot at least you will get more money from my excess mobile data thus month since I used hotspot all day to do work

@Optus NBN down in 2230 area? No internet since 5am and still nothing

shoutout to optus for never charging me late fees on my bill, even when i forget to pay it after 3 months @Optus

@Telstra @stoobii Problems in Sydney too. Outage page can’t be reached. Using Optus 4G because Telstra NBN home service is stuffed in postcode 2222. Not good enough! Got work to do and 4G is not how I want to access secure sites.

@Optus I have been without internet since Tuesday. I have called the Philippines 10 times now only to be disconnected, promised a call back (That didn't happen.) Had a technician out on Thursday, couldn't fix the problem. And I'm still waiting for a call back from Tech support.

@slsandpet @Optus Yep! This has been awful. She is DEAD, certificate to prove it, mobile phone would not have had any activity since Nov 19. Imagine having to deal with this if it had been the tragic death of a young person. Unconscionable! Optus is evil.

@slsandpet @Optus MIL, 94, died in Dec.Found overdue phone bill so we paid it. Had to give them my Credit Card no to pay overdue + following month, then cancel. They then std billing us 4 monthly contract fee. Sent copy of death certificate. Nup..still billing us!

@slsandpet @Optus Optus has the worst customer service I've come across. I would never sign up with them for anything. My mum has her service with them & being 89 she doesn't like change. Its hell if we ever need to report any issues.

@FantaRising Telstra / Optus / Voda changed the way they do plans, now it’s just the outright phone price split over 12/24/36 months, and you pay for the phone plan separately - but you can move the phone plan bit up and down as you need data

@Optus desperately trying to get help for my nbn hfc service that is currently offline. Nobody answering the phone and I can’t get logged into the app!!! HELP!!

@GusWorland I could be wrong. But that possibly gets left like that especially in those leafy areas after storms have brought down non dangerous voltage lines. There’s one near by house from the Optus cable I had to tie up still taped from the February super storms

@Optus I love how Optus Yes is actually Yes to ridiculing the opposition, not doing things right. When I was in business, I was always lead to believe you Never Knock your opposition. It makes you look bad.

@Optus all day I couldn't use my internet. I'm paying for a service that's not working. On your outages section on web it says there's one in my area. I call to see ETA of when fixed. Tech team says no outages & make me do troubleshoot on modem etc. Nothing. Just want an ETA pls

@Leanneruston1 @HallRaelene @HoolyMcg Yep Optus. Had signal down the bottom of Fern Pool and Fortescue Falls. No signal at Weano Gorge, which is where I saw an emergency phone. 👍🏽

@Optus Hi Optus - nbn network and phone down all day in Stanmore. I need to work - have deadlines - any idea when this could be fixed by please so I can organize somewhere else to go where network is working?

Hey @Optus, any way one can file a bug report with your app? I've found a particularly annoying bug in Android on a Pixel 4 that is forcing me to do a manual SIM activation, because it does not generate a drop-down menu with recognizable matches. Any way I can report and help?

@Optus fix my internet *****

@JennaPrice If that is Optus, we have just been through this! It took 10 months to resolve my dead 94 year old mother inlaws mobile phone account. I have never been so angry, frustrated, appalled!

@Optus fix my internet *****

Well that was a waste of a day. Nobody seems able to help with anything at @Optus

After 26 years with @Optus you would think they would show some loyalty in some form of a reward, nope but @Telstra offered a 50% discount on a new handset....#seriously #wtf