Optus Outage in Sydney, State of New South Wales

@Optus @networkoutage why is my nbn not working at Cumberland Rd, Auburn 2144 ...

@zacorytaylor I just moved to Vodafone today, $45 for 50GB Considered Optus, but new plans are awful compared to a few weeks back (since Telstra played their cards, now the others are moving too)

**** @Optus I'm not caving in 🤪

Tonight marks another @Telstra #fail. Simple request to port a no. over and it has taken a week to do! Then I find out the the issue is from @Telstra end #WTF. Moving my services to @Optus #incompetent #telstrafail

@DeanRosario We did pay $130 a month Foxtel, now get Optus EPL, get Netflix thru a daughters login, Stan with Optus and Kayo thru my son’s second log in. Upshot we threatened to bin Foxtel and now get it for $39. Selfish but was so happy when Foxtel had all EPL. Optus very good now👍

@zyzzyvamedia @adam_turner @Optus I never call optus for support, I've fixed all my issues via their twitter.

Compare this to @Optus taking 6 weeks and four different plans to move my internet service 3 doors down in the same street. 😒

@LurkingWolfox @hendikins Depending on how plans shape up next year might switch to optus. I have 0 issues with the Telstra network, and you couldnt pay me to ever use Vodafone again as their coverage in the train to work is useless.

@wwos would you kindly **** these Wagner and Optus commercials off. #ashes2019 #Ashes19

@wwos can you please **** these Wagner and Optus commercials off please. #ashes2019 #Ashes19 #ashes

@Optus canceled (without my consent) my previous contract with unlimited internet and the way the solve the problem was forcing their new plans with limited data at home. Internet services in Australia are the worst I’ve seen. 😪

@myknittingwool @Auspol So many. Even my own mobile Optus network module for when the NBN crashes. These adds even overide the mute. I'm pretty sure its Google selling ad space.

When you've been an @Optus customer for more than a decade but their credit team denies your new phone request because you have a QLD licence and live in Sydney. Waste of a day.

@Optus I have never experienced a company as frustrating as Optus! I've had an ongoing issue now for 4 weeks, I'm a migrating vividwirless customer... I know you guys are having issues with the old $89 unlimited plan from Vivid but you don't keep your customers updated!!! 4weeks!

It’s a complaint to #Optus about internet service #yourcallisimportant #itsstillonloudspeaker

@Optus I just responded to your message. I hope that you can remove the issue.

Optus haven't seen a queue like this since Optus Sport broke down..

Optus stadium looks awful for football #MUTOUR

@MarkSzili @Optus Things like that i usually found were the network not handling the surge in new connections as the train load of phones moves into the cell.

Telcos @Telstra & @Optus are looking under the lead of the @NBN_Australia to charge people more for the use of streaming videos services! #No! Absolutely not! We are already paying for internet service. If you add this new charges it’s a ***** money grab! #WTF

Optus == Central Bakning Shit Of London

@charlietech @Optus @NBN_Australia We had the same experience and @Optus even sent us a payment reminder after service cut off.

@Optus Again, you haven't really said why my colleague should reach out to the social media team over the proper support channels. If you have some sort of greater power than the front line people answering the phones then that is bonkers.

My colleague is leaving the country in ten days. He rang up fl-@Optus yesterday and asked them to cancel his services on the day before he left. Of course, an hour later his nbn was not working.

@JimVrondas @Optus They’re the worst

@Optus I called Technical Support and they told me that the engineers are working in the issue. I wish that the Optus outages webpage was actually kept up to date when something is wrong, but it’s basically a static page. It never gets updated with issues.

@optus you’ve charged me $529 dollars for @Foxtel since being a customer of Optus Vision since 1996 Standalone Foxtel installation fee $329 Foxtel STB Replacement Gee $100 and IQ2 $100 this is disgusting when 3 times the fee was waived and your discontinuing Foxtel

Update: almost 1 ½ hours later at 1am I get an impolite call back from a rude lady who says there’s an outage, can’t provide a reason or an ETA for a fix, didn’t apologise, and didn’t help. ‘No’ @Optus.

**** you @Optus time and time again im stuck chatting to your reps or hanging on the phone to fix the same nbn proplems time and time again. 11 years of loyalty and you can’t get your shit sorted. @Telstra @NBN_Australia ... maybe it’s time to change

@allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

@Optus I hate how you are unable to change data plans for free at anytime, was unaware of this until I keep getting charged $10 so therefore I cancel my plan the house

Should be watching tomorrow's match on my phone's data because my workplace's internet network is locked in to US's ISP and Optus sport doesn't support that.

@Bevanm8 @aka331337 @JpRinne @Telstra @NBN_Australia @Optus Yeah it may come down to a speed contest to justify the higher costs, but it would need to be a heck of a lot faster!

@andrewfaith @Optus They are the WORST for internet.

Dear @Optus please check your direct msgs. I’ve spoken and wasted 40 mins on live chat. I have a technician coming at 12pm today problem report 2112 0756 for @foxtel swap of IQ standard box but they are saying they can’t fix my internet cable. Downloads 5mbps upload 1mbps

I heard back from @Optus technical support and they’ve booked a technician to swap the @Foxtel IQ standard set top box around. The appointment is at 12pm tomorrow until it’s cut off by NBN

Hey .@Optus please if possible check your direct messages from me unasnswered for 2 days 3 messages and my @Foxtel IQ standard set top box has fused and blown up and need a replacement. Spoke with Chan from livechat 30 mins Foxtel wait. Been a customer since 1996 mobile @Telstra

@Optus Have DM'd - no reply - I guess your getting inundated with DM's - please provide a meaningful update about the issue or im sure the tweets will continue to flow.

Seriously Optus has done my head in. Network stuffed the whole day and not much of an explanation. #smoko

@AO3_Status I was having issues most of the afternoon. Everything else loads except AO3. I'm with Amaysim, using the Optus network. I'm home now and using Telstra wifi with no issues.

@podomatic is your site down or is it my @Optus internet cable broadband. I can’t load your page

@Optus hi my internet and phone line has been down since 4pm yesterday afternoon. I live in Pymble NSW

@Optus thanks not at all for your absolutely RUBBISH 3G network coverage on the Sydney to Newcastle train (between Strathfield & Hornsby - not even Berowra)!!!

@JoshuaWithers @Optus I dunno about that. I always thought the attenuation through 1km of copper to my node was the biggest problem for me.

And the poor service saga from @Optus carries on!! Still no internet! Thank goodness I have @Telstra mobile connection!

@Optus your chat service is of no use. Gets disconnected every time before you reach to the main conversation. M trying to resolve issue since last week.

Every Damn Wednesday @Optus No Home Phone , yes Landline Old People , Especially in there 70's like them. Not Good Enough. Free Advice --- Women over 40 are Full of Rage & Sick of Everyone's Shit.

@Optus Thanks have done - normally don’t have issues with the premier league, hopefully not another bandwidth issue.

@TheLauraVee @Optus Me me me ✋I’ve tried everything with no resolution. It was worth going back to @Telstra as I know their own internal communication system works. Feel your pain Laura 😬😬

@i386 @Telstra @Cloudflare Weirdly Optus seems to be having issues that look a lot like DNS too

@arrestedmind Optus must be bad if they're making TPG look good!

@Optus @TaArxidaMou @OptusSport Useless service from Optus. Can’t do 1080p when Kayo can do it easily. Pathetic.

Once again #optus service #fails

After 23 Years Being With #optus I’m Finally Parting Ways I’ve Had Enough Of Their Rudeness On The Phone And Really Not Giving A Shit With People That Have Been Loyal For Many Many Years I’m Taking My Wife’s And Daughter Plans With Me🖕🏼🖕🏼 That’s 3 People They’ve Just Lost

Optus 4G has been rubbish all afternoon. Not completely broken, just bad. I presume it’s DNS somehow.

Thanks Meg. She realised quickly what was happening - realised that Optus has her personal details and the caller was a scam. The guy hung up. Just want you to know bad guys are trying to tarnish your name. All the best. I’ll DM number he used.

@iammrdom @Telstra I’d have been on 15GB then they gave 15 bonus. I barely use the data. Most months not even 1GB, probably never hit 5GB. Optus has 12 month plan - $39/month, 10GB.

@Optus DM sent let’s see this one be ignored yet again!! Pathetic customer service and customer care.

@Optus Wes now been transferred 13 times, I’ve called 3 times. On chat 3 times and the current supervisor is just leaving me on hold for 20+ minutes so far doesn’t want to help

@Optus Thanks used the Optus home app and used the chat section and they found a nbn problem and did a ticket for me for the nbn guys to come and fix it. All sorted now service was awesome.