Optus

Optus Outage Report in Canberra, Australian Capital Territory

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

The latest reports from users having issues in Canberra come from postal codes 2614.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Canberra, Australian Capital Territory 03/09/2025 18:10

March 09: Problems at Optus

Optus is having issues since 04:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (34%)

    Phone (34%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Canberra, Australian Capital Territory

The most recent Optus outage reports came from the following cities: Canberra.

Loading map, please wait...
City Problem Type Report Time
AustraliaCanberra Phone
AustraliaCanberra Phone
AustraliaCanberra Phone
AustraliaCanberra E-mail
AustraliaCanberra Internet
AustraliaCanberra Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • GGL_Drew Andrew Christian (@GGL_Drew) reported from Queanbeyan, State of New South Wales

    Just spoke with family in Tuross Heads. Tuross is unaffected apart from smoke. Connectivity available on the Telstra network (but not optus). Power just turned on at 2am this morning. Water is on and working. #SouthCoastFires #BushfireEmergency #tuross

  • JesMullins Jessicah Mullins (@JesMullins) reported from Canberra, Australian Capital Territory

    A week later and still no resolution. Just infuriating comments from people on the Optus messaging service who have clearly not read the case notes. @Optus you need to fix this…

  • mariekringxx ♛Ƙring (@mariekringxx) reported from Canberra, Australian Capital Territory

    hello @Optus i am network-less atm what happened

  • stillupsocut Andy Marsh (@stillupsocut) reported from Canberra, Australian Capital Territory

    @Optus I had two wireless broadband plans and as soon as I terminate one my speeds slow to under 1mb/s. Been two weeks with no solution from your tech support.

  • AmandaWorldwide Amanda Valentina💋 (@AmandaWorldwide) reported from Canberra, Australian Capital Territory

    Nothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.

  • Colincopeland2 Col Copeland (@Colincopeland2) reported from Canberra, Australian Capital Territory

    @Optus is there any problems with the network in the ACT. Its very, very slow tonight

  • AusLoafer Marko (@AusLoafer) reported from Canberra, Australian Capital Territory

    Damn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau

  • LizDolphinfluff Liz Darvill (@LizDolphinfluff) reported from Canberra, Australian Capital Territory

    @djp1974 I feel you - being similarly blighted on the Optus network

  • Fabulous_Red Leon Ha (@Fabulous_Red) reported from Canberra, Australian Capital Territory

    I do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH

  • refjess Jess the Referee (@refjess) reported from Canberra, Australian Capital Territory

    @NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.

  • P_Glo Phoebe #Raiders4Life (@P_Glo) reported from Canberra, Australian Capital Territory

    @RedFiddler Yep pretty good deal. Don’t have too many problems with them. Partner is with Optus and does nothing but complain.

  • sweetgilly Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory

    @Optus Not sure if I’ll get a resolution from @Optus I sent a dm

  • simoncha_n Simon Chan (@simoncha_n) reported from Canberra, Australian Capital Territory

    @somethingshort @LinkedInAU It’s about blaming your @Optus teammates for piss poor security efforts.

  • JayJayK75 50ShadesofJay (@JayJayK75) reported from Canberra, Australian Capital Territory

    @allaningleton @Optus Surely someone working there would see how completely stupid that is and take it back, complete crooks mate, phone company’s these days are a nightmare to deal with

  • sandraom Sandra O'Malley (@sandraom) reported from Canberra, Australian Capital Territory

    Way to wreck a Sunday, try to contact @Optus to fix their substandard offering.

  • simoncha_n Simon Chan (@simoncha_n) reported from Canberra, Australian Capital Territory

    @timburrowes Most email services that Optus would be using or have the ability to use can easily handle that volume of emails. Amazon Web Services sells SES (Simple Email Service) that is very cheap and scales considerably.

  • thesiswhisperer Prof Inger Mewburn (@thesiswhisperer) reported from Canberra, Australian Capital Territory

    So, @Optus put up my phone bill because 'inflation', but has done nothing about my complaint about having no coverage many times over the past 4 months. I guess it's back to @Telstra for me, but I don't hold out much hope it will be better. Duopolies suck.

  • sweetgilly Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory

    Well @Optus no service after act storms last night…what are you doing about it?!

  • miksta85 Michael (@miksta85) reported from Canberra, Australian Capital Territory

    @optus you need to fix your coverage at Gungahlin marketplace. It’s non-existent.

  • Tikkaspecial Steve Smith (@Tikkaspecial) reported from Canberra, Australian Capital Territory

    @Optus NBN down this morning. Website reports no issues at 2911.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • MichaelTuckerTV Michael Tucker 🇦🇺 (@MichaelTuckerTV) reported

    @Optus you're login setup has got out of whack. Can't check anything past the check account screen. I am in need to review my account which seems to have changed.

  • d_r_bell Jingles (@d_r_bell) reported

    @peterhobbsman @7Cricket Agree Optus, it’s the only good thing to come out of Perth this century so might as well take advantage of it. The rest of the place is a **** hole.

  • debbieschipp Debbie Schipp (@debbieschipp) reported

    @zootv93 @Optus I’d be going to ombudsman (again). These guys are in no hurry to fix any problem. They just want you to DM to get you off public twitter feed.

  • DanJGurr Daniel Gurr (@DanJGurr) reported

    @OptusSport What a garbage post. Slow news day Optus?

  • dunfff Marc Dunphy (@dunfff) reported

    @cotchinsoda @Telstra The only fix was to ditch Telstra. I was out of contract so I went to Optus. They have real people that speak to you!! Got a new modem, and internet and wifi speed has been like South Korea. I’ve heard good testimonials about other providers like Aussie Broadband too.

  • zootv93 Scott (@zootv93) reported

    @Optus 4 days without home internet & customer service cannot tell me why, nor fix it. The first case is marked as “Resolved” (when not) and subsequent promised callbacks never happen. Do I really need to go to the Ombudsman (again) to get someone to deal with this?

  • Rockmelon7 Rockmelon (@Rockmelon7) reported

    Outage in Glenelg SA again? @Optus 1 Bar 4G Signal with no speed.

  • mcg63679777 Al (@mcg63679777) reported

    @tompeacekeeper I have no problem with Telstra in Tumbarumba are you on the Optus payroll

  • _misslexi Lexi | BLM (@_misslexi) reported

    Okay, since I may be in NSW for longer than anticipated, I need to switch phone providers - Vodaphone is CRAP here. Pre-paid, I already have the phone, but who is better Optus or Telstra?

  • ImMorphi Morphi (@ImMorphi) reported

    @Adophus_ Do you still get this with exitlag or wtfast? Only time i got 300+ ping was because bad optus routing, exitlag and wtfast seemed to fix it.