Optus

Optus Outage Report in Canberra, Australian Capital Territory

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The latest reports from users having issues in Canberra come from postal codes 2905 and 2914.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Canberra, Australian Capital Territory 12/13/2025 23:15

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Phone (13%)

    Phone (13%)

  3. E-mail (7%)

    E-mail (7%)

  4. Wi-fi (7%)

    Wi-fi (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Live Outage Map Near Canberra, Australian Capital Territory

The most recent Optus outage reports came from the following cities: Canberra.

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City Problem Type Report Time
AustraliaCanberra Phone
AustraliaCanberra Internet
AustraliaCanberra Internet
AustraliaCanberra Internet
AustraliaCanberra Phone
AustraliaCanberra Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • Fabulous_Red Leon Ha (@Fabulous_Red) reported from Canberra, Australian Capital Territory

    I do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH

  • GGL_Drew Andrew Christian (@GGL_Drew) reported from Queanbeyan, State of New South Wales

    Just spoke with family in Tuross Heads. Tuross is unaffected apart from smoke. Connectivity available on the Telstra network (but not optus). Power just turned on at 2am this morning. Water is on and working. #SouthCoastFires #BushfireEmergency #tuross

  • thesiswhisperer Prof Inger Mewburn (@thesiswhisperer) reported from Canberra, Australian Capital Territory

    So, @Optus put up my phone bill because 'inflation', but has done nothing about my complaint about having no coverage many times over the past 4 months. I guess it's back to @Telstra for me, but I don't hold out much hope it will be better. Duopolies suck.

  • AusLoafer Marko (@AusLoafer) reported from Canberra, Australian Capital Territory

    Damn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau

  • sandraom Sandra O'Malley (@sandraom) reported from Canberra, Australian Capital Territory

    Way to wreck a Sunday, try to contact @Optus to fix their substandard offering.

  • refjess Jess the Referee (@refjess) reported from Canberra, Australian Capital Territory

    @NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.

  • sweetgilly Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory

    Well @Optus no service after act storms last night…what are you doing about it?!

  • Tikkaspecial Steve Smith (@Tikkaspecial) reported from Canberra, Australian Capital Territory

    @Optus NBN down this morning. Website reports no issues at 2911.

  • sandraom Sandra O'Malley (@sandraom) reported from Canberra, Australian Capital Territory

    @yodaberg @Optus I’ve had alot of problems with them lately & the only thing that worked was going into a store. Chat is probably the next most helpful & you can get a transcript of what they’ve promised to action.

  • Colincopeland2 Col Copeland (@Colincopeland2) reported from Canberra, Australian Capital Territory

    @Optus is there any problems with the network in the ACT. Its very, very slow tonight

  • JayJayK75 50ShadesofJay (@JayJayK75) reported from Canberra, Australian Capital Territory

    @allaningleton @Optus Surely someone working there would see how completely stupid that is and take it back, complete crooks mate, phone company’s these days are a nightmare to deal with

  • JesMullins Jessicah Mullins (@JesMullins) reported from Canberra, Australian Capital Territory

    A week later and still no resolution. Just infuriating comments from people on the Optus messaging service who have clearly not read the case notes. @Optus you need to fix this…

  • KBGoodness 🥃 KB 🥃🎮🍜 (@KBGoodness) reported from Canberra, Australian Capital Territory

    @Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

  • AmandaWorldwide Amanda Valentina💋 (@AmandaWorldwide) reported from Canberra, Australian Capital Territory

    Nothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.

  • LizDolphinfluff Liz Darvill (@LizDolphinfluff) reported from Canberra, Australian Capital Territory

    @djp1974 I feel you - being similarly blighted on the Optus network

  • mariekringxx ♛Ƙring (@mariekringxx) reported from Canberra, Australian Capital Territory

    hello @Optus i am network-less atm what happened

  • sweetgilly Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory

    @Optus Not sure if I’ll get a resolution from @Optus I sent a dm

  • P_Glo Phoebe #Raiders4Life (@P_Glo) reported from Canberra, Australian Capital Territory

    @RedFiddler Yep pretty good deal. Don’t have too many problems with them. Partner is with Optus and does nothing but complain.

  • TimShawTweets Tim Shaw (@TimShawTweets) reported from Canberra, Australian Capital Territory

    @Optus get your f#cking sh#t together and fix digital access in #FranklinACT right now unless you want a whole world of media pain directed your way real soon. Namaste @TimShawTweets @2CC

  • stillupsocut Andy Marsh (@stillupsocut) reported from Canberra, Australian Capital Territory

    @Optus I had two wireless broadband plans and as soon as I terminate one my speeds slow to under 1mb/s. Been two weeks with no solution from your tech support.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • beeradmoore Brad (@beeradmoore) reported

    @Optus After two and a half hours we finally got it sorted. Someone might want to go check if your support centre is over worked. Support agent was rushing answers that were incorrect while then leaving me in dead silence for large amounts of time.

  • thesammykins sammykins (@thesammykins) reported

    Thanks @Optus for having customer service representitives who don't understand people with female names may have 'male sounding' voices and refuse to verify my identity.

  • bastardsheep Sheepie (@bastardsheep) reported

    @ScottRhodie I went from a reseller of Optus that couldn’t get their 5G network because I was sick of being stuck without internet every time my phone dropped from 4G, and it was dropping more and more often due to frequency shifts.

  • ELanguagesGeek Narnija (@ELanguagesGeek) reported

    @Optus international roaming doesn’t work in Malaysia. Can you help? What should my settings be on iPhone?

  • audrewdw Drew (@audrewdw) reported

    @lavosaurus I was told by @Optus that as an inaugural subscriber I’d have @OptusSport free for life. I know it sounds too good to be true but it wasn’t until I was recently billed for it that I realised they were full of ****. Also, how does a contract increase in price mid-term? SMH.

  • jacob_633 Jacob (@jacob_633) reported

    @thecheese01 @CorbinMiddlemas 11 home games plus a few away at the G. 2 of those 16 have been finals can’t help that. I think teams like Freo need to play more games at the G rather then marvel but Freo for instance have played 13 games at Optus their home stadium just like the G is the Pies

  • GoddesSparkles ✨ Goddess Olivia ✨ / MELBOURNE / FMTY (@GoddesSparkles) reported from Melbourne, State of Victoria

    @Itsmyyear2022 I mean, maybe I’m biased, but there truly is nothing like AFL at a packed MCG. I have now been lucky enough to watch a game at almost every stadium (except Optus and Giants). Having said that- have never gone to a Grand Final- fingers crossed for this year 🤞🏽😝

  • developit Frances (@developit) reported

    @Telstra I can’t see that you can help me. I want a plan that supports esims I want to post pay my bill not pre pay by direct debit. I’ve been with Telstra around 15years, it’s time now to look at other options. Vodafone have $150 bonus credit Optus I can donate data to Smith Family

  • Kenno_N7 Shane | TheKenno (@Kenno_N7) reported

    @Optus I never had this issue before when I preordered in the past

  • beeradmoore Brad (@beeradmoore) reported

    I have somehow got into a loop with @Optus support agent. I would just like to connect my iPad to my phones account for shared data which is a service they offer. They tell me to go to eSIM option and connect an eSIM. I do that and it tells me I have not ordered one yet.