Optus

Optus Outage Report in Canberra, Australian Capital Territory

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Canberra, Australian Capital Territory 09/16/2024 23:10

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • voroguecp Jamien Rees (@voroguecp) reported from Canberra, Australian Capital Territory

    You just have to love @Optus. 2nd time in a few months they have cancelled our work email. Whole account system is attached to it. No warning. Just cancelled. Thousands of dollars at a stake. Service response, ‘nothing we can do’.

  • refjess Jess the Referee (@refjess) reported from Canberra, Australian Capital Territory

    @NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.

  • P_Glo Phoebe #Raiders4Life (@P_Glo) reported from Canberra, Australian Capital Territory

    @RedFiddler Yep pretty good deal. Don’t have too many problems with them. Partner is with Optus and does nothing but complain.

  • sandraom Sandra O'Malley (@sandraom) reported from Canberra, Australian Capital Territory

    @yodaberg @Optus I’ve had alot of problems with them lately & the only thing that worked was going into a store. Chat is probably the next most helpful & you can get a transcript of what they’ve promised to action.

  • Colincopeland2 Col Copeland (@Colincopeland2) reported from Canberra, Australian Capital Territory

    @Optus is there any problems with the network in the ACT. Its very, very slow tonight

  • KBGoodness 🥃 KB 🥃🎮🍜 (@KBGoodness) reported from Canberra, Australian Capital Territory

    @Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

  • AusLoafer Marko (@AusLoafer) reported from Canberra, Australian Capital Territory

    Damn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau

  • AmandaWorldwide Amanda Valentina💋 (@AmandaWorldwide) reported from Canberra, Australian Capital Territory

    Nothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.

  • Fabulous_Red Leon Ha (@Fabulous_Red) reported from Canberra, Australian Capital Territory

    I do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH

  • stillupsocut Andy Marsh (@stillupsocut) reported from Canberra, Australian Capital Territory

    @Optus I had two wireless broadband plans and as soon as I terminate one my speeds slow to under 1mb/s. Been two weeks with no solution from your tech support.

  • Tikkaspecial Steve Smith (@Tikkaspecial) reported from Canberra, Australian Capital Territory

    @Optus NBN down this morning. Website reports no issues at 2911.

  • sweetgilly Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory

    Well @Optus no service after act storms last night…what are you doing about it?!

  • TimShawTweets Tim Shaw (@TimShawTweets) reported from Canberra, Australian Capital Territory

    @Optus get your f#cking sh#t together and fix digital access in #FranklinACT right now unless you want a whole world of media pain directed your way real soon. Namaste @TimShawTweets @2CC

  • LizDolphinfluff Liz Darvill (@LizDolphinfluff) reported from Canberra, Australian Capital Territory

    @djp1974 I feel you - being similarly blighted on the Optus network

  • JayJayK75 50ShadesofJay (@JayJayK75) reported from Canberra, Australian Capital Territory

    @allaningleton @Optus Surely someone working there would see how completely stupid that is and take it back, complete crooks mate, phone company’s these days are a nightmare to deal with

  • GGL_Drew Andrew Christian (@GGL_Drew) reported from Queanbeyan, State of New South Wales

    Just spoke with family in Tuross Heads. Tuross is unaffected apart from smoke. Connectivity available on the Telstra network (but not optus). Power just turned on at 2am this morning. Water is on and working. #SouthCoastFires #BushfireEmergency #tuross

  • mariekringxx ♛Ƙring (@mariekringxx) reported from Canberra, Australian Capital Territory

    hello @Optus i am network-less atm what happened

  • sandraom Sandra O'Malley (@sandraom) reported from Canberra, Australian Capital Territory

    Way to wreck a Sunday, try to contact @Optus to fix their substandard offering.

  • JesMullins Jessicah Mullins (@JesMullins) reported from Canberra, Australian Capital Territory

    A week later and still no resolution. Just infuriating comments from people on the Optus messaging service who have clearly not read the case notes. @Optus you need to fix this…

  • sweetgilly Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory

    @Optus Not sure if I’ll get a resolution from @Optus I sent a dm

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • lachlanconnor dorithoe (@lachlanconnor) reported

    @Optus Sorry Kristy you must misunderstand. If you look through previous tweets, it’s an ongoing issue where optus’ network fails frequently and all i’m told is to restart my device.

  • HABANGS1 HABANGS (@HABANGS1) reported

    @Optus NBN internet disruptions for weeks. Support teams in constant denial mode

  • TruthOath LeWis 🕵️‍♂️ (@TruthOath) reported

    @Optus I am an intermittent user. Watch the odd game now and again. Nothing but problems of recents??? Last season it was fine?

  • MsSaffaa MS SΛFFΛΛ صفاء (@MsSaffaa) reported from Sydney, State of New South Wales

    @Optus .. i haven't been able to make phone calls or use my internet from my home since last week. It's irresponsible of Optus to undergo network maintenance without letting us know in advance. I was promised as many others that the network would be up and running by Friday.

  • Florind14001697 Florinda (@Florind14001697) reported

    @Optus Thanks, my credibility with our employers are getting quite thin. Two outages in 6 days is stressful. Please provide incident case number for today’s outage. Lodged a complaint with telco ombudsman too.

  • timmygage Tim Gage (@timmygage) reported

    @Optus any update on outage in 3030? Have you got a ETA? Kinda still working from home.... 😡

  • spidermaddi maddi. (@spidermaddi) reported

    Anyone ever had to cope with @Optus ******* up their phone plan? I called them 3 separate times today to have people tell me they’d resolved the issue only to find they had NOT resolved the issue.

  • shreddievedder1 Nick D (@shreddievedder1) reported

    If any of you are with Optus for your internet, when you get 20 plus drop-outs a day, do they fix it for 2 weeks and then it goes back to being woeful? Because same. Blaming NBN Co can only get you so far when you clearly have the means to fix my service.

  • JoDog Jo (@JoDog) reported

    @Telstra It’s obvious you need another tower. It is easy to fix. Some people have spent thousands trying to improve signal at their houses as advised by your company and it’s done nothing. I have an open case on going with you. I know Optus has a better signal in the area. I await outcome

  • TmB12321 Tom Brown (@TmB12321) reported

    @Optus you give a customer of 10 years the wrong info and waste hours of my weekend then your retention team hangs up and doesn't call me back? How do you keep your customers?!