Optus Outage in Canberra, Australian Capital Territory

@Optus NBN down this morning. Website reports no issues at 2911.

Just spoke with family in Tuross Heads. Tuross is unaffected apart from smoke. Connectivity available on the Telstra network (but not optus). Power just turned on at 2am this morning. Water is on and working. #SouthCoastFires #BushfireEmergency #tuross

I do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH

hello @Optus i am network-less atm what happened

@allaningleton @Optus Surely someone working there would see how completely stupid that is and take it back, complete crooks mate, phone company’s these days are a nightmare to deal with

@NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.

Damn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau

@Optus is there any problems with the network in the ACT. Its very, very slow tonight

Nothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.

@RedFiddler Yep pretty good deal. Don’t have too many problems with them. Partner is with Optus and does nothing but complain.

@Optus get your f#cking sh#t together and fix digital access in #FranklinACT right now unless you want a whole world of media pain directed your way real soon. Namaste @TimShawTweets @2CC

@yodaberg @Optus I’ve had alot of problems with them lately & the only thing that worked was going into a store. Chat is probably the next most helpful & you can get a transcript of what they’ve promised to action.

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

You just have to love @Optus. 2nd time in a few months they have cancelled our work email. Whole account system is attached to it. No warning. Just cancelled. Thousands of dollars at a stake. Service response, ‘nothing we can do’.

@Optus I cancelled my Optus adsl connection at the end of January after significant problems and more than a week without service & now I’ve had my previous direct debit used to take funds out on 17 February. There is no end to the terrible service by optus.

Why am I not surprised it’s this hard to cancel my @Optus broadband account after they told me my ADSL connection had been cut, with no notification.

@Optus Thanks I’ve been trying to speak to someone for three days. Nearly impossible with optus until you shame them on the internet. Account is #81068187700144 - currently paying for a service I’m not getting.

Is it just me or is the @Optus mobile network having issue in Gungahlin at the moment.

Thanks @FOXTEL_Help for ruining my night of watching football. Six error messages, buffing and just a terrible experience in 25 minutes. you are no better than Optus.

@Optus any coverage issues in #Canberra? My phone has suddenly decided to think it has no SIM card installed. SOS only. #CBR

So apples announces the new iPhones today, is that right? @Optus when can I write my name down to preorder iPhone XS?

@optus never learns from their mistakes. Wheelchair bound person can't contact his son cause @Optus turn off his phone and did not port number across. @canberratimes #poortreatment for #disabled @canberratimes @smh

Ok I am furious. @Optus cuts our internet with no warning by "accident". They say they cant restore it! We have to go buy a usb internet to use while they're fixing their **** up. I am currently doing uni online and am in the middle of a prac! I cant afford to have no internet!

@Telstra My house in franklin act I’ve had to get a prepaid Optus mobile because I have cancer and the reception isn’t great Any more incase I need help in the day while no ones home. When I moved here I had the best reception out of all my family

I am constantly impressed by just how frequently @Optus's website doesn't work.

@BCCI please dont make this stadium bad with advertisement hoardings of chaini chaini pan masala etc...use led display boards same as in australia....also exterior of stadium completely differs from actual design...please see optus stadium..motera doesnt look beautiful at all

@Optus #Optus has The Worse Customer Service Ever!

@Optus was told I would have my new phone a week ago... it still hasn’t left the warehouse. Great customer service, as usual

@Optus I have never wanted to be less connected.

@Optus dear Optus how much longer before the town of Tumbarumba gets full mobile service

@Optus So I got through to someone who acknowledge what a F*ck Up this was. He said I would get a call back within the hour. No Call. Been 90mins. The optus tech cut down our cable!!!. They were called so they could make the next doors cable safe!!

@ItsBluey_ @SparkNZ lol it's telstra I think, run one to Optus and get normal, but to Telstra it's hard 150 and 1 down

@Optus So yesterday I rang and reported the neighbours Optus Cable hanging low across our driveway causing a hazard. Come home to find our Optus cable has been cut down and the neighbours is still there. Please contact me URGENTLY.

@Optus great customer service in reply to a complaint. you sent a email that I can't reply to then call me leave no message so I call back get customer service that have no idea and keep passing me onto some one else that has no idea well played Optus .