Optus

Optus Outage Report in Canberra, Australian Capital Territory

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SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Canberra, Australian Capital Territory 08/30/2025 14:45

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • AmandaWorldwide Amanda Valentina💋 (@AmandaWorldwide) reported from Canberra, Australian Capital Territory

    Nothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.

  • P_Glo Phoebe #Raiders4Life (@P_Glo) reported from Canberra, Australian Capital Territory

    @RedFiddler Yep pretty good deal. Don’t have too many problems with them. Partner is with Optus and does nothing but complain.

  • refjess Jess the Referee (@refjess) reported from Canberra, Australian Capital Territory

    @NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.

  • Fabulous_Red Leon Ha (@Fabulous_Red) reported from Canberra, Australian Capital Territory

    I do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH

  • simoncha_n Simon Chan (@simoncha_n) reported from Canberra, Australian Capital Territory

    @somethingshort @LinkedInAU It’s about blaming your @Optus teammates for piss poor security efforts.

  • stillupsocut Andy Marsh (@stillupsocut) reported from Canberra, Australian Capital Territory

    @Optus I had two wireless broadband plans and as soon as I terminate one my speeds slow to under 1mb/s. Been two weeks with no solution from your tech support.

  • thesiswhisperer Prof Inger Mewburn (@thesiswhisperer) reported from Canberra, Australian Capital Territory

    So, @Optus put up my phone bill because 'inflation', but has done nothing about my complaint about having no coverage many times over the past 4 months. I guess it's back to @Telstra for me, but I don't hold out much hope it will be better. Duopolies suck.

  • mariekringxx ♛Ƙring (@mariekringxx) reported from Canberra, Australian Capital Territory

    hello @Optus i am network-less atm what happened

  • JesMullins Jessicah Mullins (@JesMullins) reported from Canberra, Australian Capital Territory

    A week later and still no resolution. Just infuriating comments from people on the Optus messaging service who have clearly not read the case notes. @Optus you need to fix this…

  • AusLoafer Marko (@AusLoafer) reported from Canberra, Australian Capital Territory

    Damn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau

  • sweetgilly Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory

    @Optus Not sure if I’ll get a resolution from @Optus I sent a dm

  • sandraom Sandra O'Malley (@sandraom) reported from Canberra, Australian Capital Territory

    Way to wreck a Sunday, try to contact @Optus to fix their substandard offering.

  • Tikkaspecial Steve Smith (@Tikkaspecial) reported from Canberra, Australian Capital Territory

    @Optus NBN down this morning. Website reports no issues at 2911.

  • GGL_Drew Andrew Christian (@GGL_Drew) reported from Queanbeyan, State of New South Wales

    Just spoke with family in Tuross Heads. Tuross is unaffected apart from smoke. Connectivity available on the Telstra network (but not optus). Power just turned on at 2am this morning. Water is on and working. #SouthCoastFires #BushfireEmergency #tuross

  • miksta85 Michael (@miksta85) reported from Canberra, Australian Capital Territory

    @optus you need to fix your coverage at Gungahlin marketplace. It’s non-existent.

  • LizDolphinfluff Liz Darvill (@LizDolphinfluff) reported from Canberra, Australian Capital Territory

    @djp1974 I feel you - being similarly blighted on the Optus network

  • sweetgilly Gillian Smith (@sweetgilly) reported from Canberra, Australian Capital Territory

    Well @Optus no service after act storms last night…what are you doing about it?!

  • JayJayK75 50ShadesofJay (@JayJayK75) reported from Canberra, Australian Capital Territory

    @allaningleton @Optus Surely someone working there would see how completely stupid that is and take it back, complete crooks mate, phone company’s these days are a nightmare to deal with

  • TimShawTweets Tim Shaw (@TimShawTweets) reported from Canberra, Australian Capital Territory

    @Optus get your f#cking sh#t together and fix digital access in #FranklinACT right now unless you want a whole world of media pain directed your way real soon. Namaste @TimShawTweets @2CC

  • Colincopeland2 Col Copeland (@Colincopeland2) reported from Canberra, Australian Capital Territory

    @Optus is there any problems with the network in the ACT. Its very, very slow tonight

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • jacob_633 Jacob (@jacob_633) reported

    @thecheese01 @CorbinMiddlemas 11 home games plus a few away at the G. 2 of those 16 have been finals can’t help that. I think teams like Freo need to play more games at the G rather then marvel but Freo for instance have played 13 games at Optus their home stadium just like the G is the Pies

  • MeshForce CW (@MeshForce) reported

    My sister's house seems to be in a weird Optus blackspot or the house blocks the signal. Go out onto the street and there's 5G. Walk indoors and ¾ off the house gets no reception.

  • awkward_rants thedoctordonna (@awkward_rants) reported

    If you are with Optus trying to work out why your cellular connection to your watch keeps dropping out, it's Optus. Seven months with Vodafone and it's not disconnected once. Don't send it for repair, don't waste hours on the phone trouble shooting. Leave.

  • thesammykins sammykins (@thesammykins) reported

    Thanks @Optus for having customer service representitives who don't understand people with female names may have 'male sounding' voices and refuse to verify my identity.

  • ThatsSoTrinda Trinda Tyata 🏳️‍⚧️ (@ThatsSoTrinda) reported

    @thesammykins @Optus @Telstra I've had similar issues with Telstra. Good luck

  • billdogan Bill Dogan (@billdogan) reported

    @Optus seriously WTF is going on with your network tonight!!!! #optusfail

  • imadyytya Aditya (@imadyytya) reported

    @Optus I spoke to you guys thousand times to cancel my 2 esim no they're direct debit and you guys are ripping me off for 4 months by keep charging 1 dollar on each sim which i tried to deactivate so many times. I have all the call record, call recordings from you guys to show in

  • getdown01 Adam Jacobs (@getdown01) reported

    @Ezza94 @pafc_w @aflwomens It's weird seeing the old faded Optus Oval sign in the background.

  • beeradmoore Brad (@beeradmoore) reported

    I have somehow got into a loop with @Optus support agent. I would just like to connect my iPad to my phones account for shared data which is a service they offer. They tell me to go to eSIM option and connect an eSIM. I do that and it tells me I have not ordered one yet.

  • beeradmoore Brad (@beeradmoore) reported

    @Optus After two and a half hours we finally got it sorted. Someone might want to go check if your support centre is over worked. Support agent was rushing answers that were incorrect while then leaving me in dead silence for large amounts of time.