Optus Outage in Canberra, Australian Capital Territory

@Optus I had two wireless broadband plans and as soon as I terminate one my speeds slow to under 1mb/s. Been two weeks with no solution from your tech support.

@Optus NBN down this morning. Website reports no issues at 2911.

Just spoke with family in Tuross Heads. Tuross is unaffected apart from smoke. Connectivity available on the Telstra network (but not optus). Power just turned on at 2am this morning. Water is on and working. #SouthCoastFires #BushfireEmergency #tuross

I do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH

hello @Optus i am network-less atm what happened

@allaningleton @Optus Surely someone working there would see how completely stupid that is and take it back, complete crooks mate, phone company’s these days are a nightmare to deal with

@NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.

Damn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau

@Optus is there any problems with the network in the ACT. Its very, very slow tonight

Nothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.

@RedFiddler Yep pretty good deal. Don’t have too many problems with them. Partner is with Optus and does nothing but complain.

@Optus get your f#cking sh#t together and fix digital access in #FranklinACT right now unless you want a whole world of media pain directed your way real soon. Namaste @TimShawTweets @2CC

@yodaberg @Optus I’ve had alot of problems with them lately & the only thing that worked was going into a store. Chat is probably the next most helpful & you can get a transcript of what they’ve promised to action.

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

You just have to love @Optus. 2nd time in a few months they have cancelled our work email. Whole account system is attached to it. No warning. Just cancelled. Thousands of dollars at a stake. Service response, ‘nothing we can do’.

@Optus I cancelled my Optus adsl connection at the end of January after significant problems and more than a week without service & now I’ve had my previous direct debit used to take funds out on 17 February. There is no end to the terrible service by optus.

Why am I not surprised it’s this hard to cancel my @Optus broadband account after they told me my ADSL connection had been cut, with no notification.

@Optus what is going on? 8pm AWST, no Internet, no listed outage and no technical support line available!

@Optus I did, I called this morning too. What happened? Nothing. You tried to tell me that it would cost me $99 to go back to NBN. You sold me a service that doesn’t work. Either you sort it or I’ll called @Telstra first thing Friday. Up to you

@Optus @IstaDriven Is anyone going to answer those of us who need help on the messaging service been waiting 30 minutes with absolutely no response at all .

@Optus I’ve been waiting 25 ******* minutes for help on your stupid app no one has responded can’t call customer care as it says they a closed I need to get my pre paid dongle working before I leave for the work Tomorrow Its now after 10:30pm can someone please help me .

@Optus No mine is ongoing. Basically the network is 1-bar, sometimes no bar, in my living room. It would be great if @Optus could strengthen the network near my place!

@optus is there anyone doing support tonite on the messaging app?

Optus now send videos in their email to help you understand your bill #sloptus

@CostelloMikeJ @Optus I have the same in Thornbury, on @Optus network. Call drop constantly in my lounge room.

Had zero phone reception all week, in Maidstone. Hard to work from home and receive zero notifications of missed calls. Yeah wifi calls fine for outgoing, but incoming? @Optus said it would be sorted by now. Still isn’t. 10km from Melb CBD and a week with zero cover. Garbage.

@Optus really battling with the network outages in Newtown. Why is it taking so long and is so consistent throughout day and night?