Optus Outage in Canberra, Australian Capital Territory

@yodaberg @Optus I’ve had alot of problems with them lately & the only thing that worked was going into a store. Chat is probably the next most helpful & you can get a transcript of what they’ve promised to action.

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

You just have to love @Optus. 2nd time in a few months they have cancelled our work email. Whole account system is attached to it. No warning. Just cancelled. Thousands of dollars at a stake. Service response, ‘nothing we can do’.

@Optus I cancelled my Optus adsl connection at the end of January after significant problems and more than a week without service & now I’ve had my previous direct debit used to take funds out on 17 February. There is no end to the terrible service by optus.

Why am I not surprised it’s this hard to cancel my @Optus broadband account after they told me my ADSL connection had been cut, with no notification.

@Optus Thanks I’ve been trying to speak to someone for three days. Nearly impossible with optus until you shame them on the internet. Account is #81068187700144 - currently paying for a service I’m not getting.

Is it just me or is the @Optus mobile network having issue in Gungahlin at the moment.

Thanks @FOXTEL_Help for ruining my night of watching football. Six error messages, buffing and just a terrible experience in 25 minutes. you are no better than Optus.

@Optus any coverage issues in #Canberra? My phone has suddenly decided to think it has no SIM card installed. SOS only. #CBR

So apples announces the new iPhones today, is that right? @Optus when can I write my name down to preorder iPhone XS?

@optus never learns from their mistakes. Wheelchair bound person can't contact his son cause @Optus turn off his phone and did not port number across. @canberratimes #poortreatment for #disabled @canberratimes @smh

Ok I am furious. @Optus cuts our internet with no warning by "accident". They say they cant restore it! We have to go buy a usb internet to use while they're fixing their **** up. I am currently doing uni online and am in the middle of a prac! I cant afford to have no internet!

@Telstra My house in franklin act I’ve had to get a prepaid Optus mobile because I have cancer and the reception isn’t great Any more incase I need help in the day while no ones home. When I moved here I had the best reception out of all my family

Neither Telstra nor Optus work efficiently in my area, yet I’m paying a pretty penny for their ‘service’. And I’m locked in to a contract so am unable to go to a provider who actually COULD provide a better service 🙄 I’ve had about a gut full.

Neither Telstra nor Optus work efficiently in my area, yet I’m paying a pretty penny for their ‘service’. And I’m locked in to a contract so am unable to got to aprovider who actually COULD provide a better service 🙄 I’ve had about a gut full.

@optus Can someone in business support please DM me about ongoing problems with my accounts. Your call centres are pleasant enough. They just don't seem able to fix anything and if I charged for the time I wait at the rate I charge my clients I could retire on it.

Optus outage - again !!! #Optus #outage

@Aussie_BB wish I’d tried you rather than the ********* service I’m getting from @Optus. How do I get away from this crap

On shop phone in @Optus dealing w’ new billing system dept who r trying to put me thru 2the old billing system dept, I kid you not. Girl in shop just said let me know if they hang up on you, they sometimes do that for no reason. Reason is love, they’re faceless & couldn’t give a

@Optus Have had #nbn hooked up for a couple of months now, without checking actual speeds anecdotally things appear to be taking twice as long to download compared to ADSL2. Plus, I have to reboot the modem 2-3 times daily, and I currently have no internet at all. Help!

Hey @Optus you might want to check your service at flinders street station Melbourne. There hardly any data connection.

@Optus So I spent three hours last night on phone and chat trying to get a relocation issue solved. You've shut down the email address I've had for 15+ years and you still can't explain to me how I can keep it when I intend to stay with Optus after I move. Questioning my loyalty.

Been 5 days already and @Optus still haven’t activated my NBN service yet. Absolutely poor customer service..... don’t be too excited for NBN if you’re with @Optus 🙄