Optus Outage in Queanbeyan, State of New South Wales

@Optus NBN down this morning. Website reports no issues at 2911.

Just spoke with family in Tuross Heads. Tuross is unaffected apart from smoke. Connectivity available on the Telstra network (but not optus). Power just turned on at 2am this morning. Water is on and working. #SouthCoastFires #BushfireEmergency #tuross

I do hope that @Optus will match 1:1 the amount of data #Optus customers have donated generously this #Christmas to help drive positive changes in our community. LH

hello @Optus i am network-less atm what happened

@allaningleton @Optus Surely someone working there would see how completely stupid that is and take it back, complete crooks mate, phone company’s these days are a nightmare to deal with

@NJGalea @Optus I had so many problems with them when I signed up. Never again. I'll take my chances with the clowns at Telstra rather than this mob again.

Damn it seems George didn't lose the ******** shades at Optus Stadium... #Masterchefau

@Optus is there any problems with the network in the ACT. Its very, very slow tonight

Nothing like spending your spare time in an @Optus store because the customer service call centre are so inefficient & haven’t cancelled two numbers, one dating back to October 2017, despite being asked to on more than 2 occasions. $120 p/m charges need to be reimbursed, too.

@RedFiddler Yep pretty good deal. Don’t have too many problems with them. Partner is with Optus and does nothing but complain.

@Optus get your f#cking sh#t together and fix digital access in #FranklinACT right now unless you want a whole world of media pain directed your way real soon. Namaste @TimShawTweets @2CC

@yodaberg @Optus I’ve had alot of problems with them lately & the only thing that worked was going into a store. Chat is probably the next most helpful & you can get a transcript of what they’ve promised to action.

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

You just have to love @Optus. 2nd time in a few months they have cancelled our work email. Whole account system is attached to it. No warning. Just cancelled. Thousands of dollars at a stake. Service response, ‘nothing we can do’.

@Optus I cancelled my Optus adsl connection at the end of January after significant problems and more than a week without service & now I’ve had my previous direct debit used to take funds out on 17 February. There is no end to the terrible service by optus.

Why am I not surprised it’s this hard to cancel my @Optus broadband account after they told me my ADSL connection had been cut, with no notification.

@Optus Thanks I’ve been trying to speak to someone for three days. Nearly impossible with optus until you shame them on the internet. Account is #81068187700144 - currently paying for a service I’m not getting.

Is it just me or is the @Optus mobile network having issue in Gungahlin at the moment.

Thanks @FOXTEL_Help for ruining my night of watching football. Six error messages, buffing and just a terrible experience in 25 minutes. you are no better than Optus.

@Optus any coverage issues in #Canberra? My phone has suddenly decided to think it has no SIM card installed. SOS only. #CBR

@Scarlett_Morgan Raise a concern with your provider to see if any local faults are effecting service or if they can offer any advice. Ask them what 4g coverage is available and if it may be suitable as an alternative or additional solution. A non optus branded router could be an option as well.

@Optus Hi, Casey. Thanks for your messages. It’s an ongoing problem. It’s nothing to do with outages or modem problems. If you run a NBN service on worn down copper while the rest of the world is on fibre, you’re gonna get consistently poor connectivity.

@hugh_woods Sorry to hear about the issues you're having with the My Optus App. I've tagged this to be reviewed by the relevant teams as feedback. I'd also recommend sending this through directly in the app via More > Feedback so our app development team can investigate - Nard

Anyone else have streaming issues with Optus Sport? Keeps buffering intermittently, usually right when a ball is swung into the box 😡.

Only 1 bar of service in Ballarat @Optus. How is this possible?

How on earth do I have 1 bar of service in the middle of a regional city @Optus? #Ballarst Not good enough.

@Optus @goodyafl The messaging in the app never works for me either

@Optus hey team is there a better way to talk to you about something rather than through the chat function in the app, which never seems to work, and I get asked the same question 5 times by 5 different consultants because they don’t read the full message thread?

@Optus @TimeOutBeats Nah, I find it harder to talk on the phone with the support team. They are based overseas and don’t seem to understand me half the time or vice versa. Could we maybe move the support team to Australia and give jobs to the Australian people, it would help our country so much.

@FL1NTS @Optus Don’t you hate when they try to tell you how they understand and how sorry they are but then they don’t help you after that.