Optus outages and service status in Eden, New South Wales

Problems in the last 24 hours in Eden, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Eden, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Eden, New South Wales

Latest outage, problems and issue reports in Eden and nearby locations:

• 
  ☁️ Avery Fires ☁️ South Coast Tour August 👀 (@averyfires) reported 10 minutes ago from Pambula, New South Wales

  @ItsImogenGreene I've had the same issues but I'm with Telstra. I had no texts from Telstra customers and then 2 months later I had no texts from optus customers.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  A guy down under (@Fremean) reported 44 seconds ago

  @missrobinson I made Vodafone give me a new customer discount by asking them after 20 years why new customers get better treatment, do I need to switch to Optus for 6 months to come back as a new customer.

• 
  mrt (@MrTbloke) reported 46 seconds ago

  @BensLodge @gavin_laing The main problem for Aussie stadiums is first row is ground level. Oval or rectangular Optus Stadium in perth is not 1st row is about 6tf up Look at the American stadium for WC All build first row approx 6ft off ground level

• 
  Rinat F. 🇦🇺 (@ronyspark) reported 2 minutes ago

  @tsport100 @Starlink We were with Optus for more than a year. Service was great, we’re lucky to have a tower nearby, but prices climbed up to $100 per month 😬

• 
  AL (@asewell6) reported 3 minutes ago

  @Optus you are most annoyingly difficult business to deal with. 15 years a customer and being treated like joke comedy routine for two days to change an internet plan. Then they ring you after work while driving saying can read the code back from the app.

• 
  Peter Colbert (@PeterJColbert) reported 5 minutes ago

  @optus_help Here is the kicker. I was there b/c my father has Parkinson and border line Dementia which Abu knew at 383 George St. Abu tried to get the attention of the manager who was with a customer along with another Optus colleague and he brushed Abu away without even acknowledging him. Being also brushed off angrily by the guy at World Trade Square (witnessed by another angry customer) and had not opened the store at required time only shows Optus has a serious cultural problem which I’m sure Ben Fordam at 2GB will find interesting tomorrow when I email him.

• 
  Peter Colbert (@PeterJColbert) reported 8 minutes ago

  Here is the kicker. I was there b/c my father has Parkinson and border line Dementia which Abu knew at 383 George St. Abu tried to get the attention of the manager who was with a customer along with another Optus colleague and he brushed Abu away without even acknowledging Abu. Being also brushed off angrily by the guy at World Trade Square (witnessed by another angry customer) and had not opened the store at required time only shows Optus has a serious cultural problem which I’m sure Ben Fordam at 2GB will find interesting tomorrow when I email him.

• 
  Paddy (@Dabatsau) reported 11 minutes ago

  @Batman2242 Basically 2 mobile providers as Vodafone & Optus share a regional network but still have most of the cities on their own networks.

• 
  Jayden (@Ballzzzz16) reported 14 minutes ago

  @Telstra no internet or 5g in my area since very early Saturday morning, called up support and your support doesn’t even know there is a problem and can’t give general timeframe for a fix, beyond a joke @Optus might be getting some new customers very soon

• 
  Adam Watson (@AdamWatsonv3mz) reported 15 minutes ago

  @CrownedChaos_ The Optus is awful

• 
  Optus Help (@optus_help) reported 18 minutes ago

  @timtheous Hey there, sorry to hear we've left you feeling this way after trying to upgrade your nbn technology type. I have passed on your feedback to the relevant teams to review for future improvements. I'd recommend reaching out to our Sales Team to further discuss your options. You can do so, via the Messaging service on the My Optus app or by calling them on 1800 508 000 (Mon - Fri: 9am - 7pm Sat - Sun: 9am - 5pm AEST). -Athan