Telstra Outage Report in Cairns, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Cairns, State of Queensland 06/21/2024 23:15

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (6%)

    Total Blackout (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • BFewy66 Barry Fewquandie (@BFewy66) reported from Cairns, State of Queensland

    @jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600

  • tysonmjmunro 💧🔥🌱Tyson Munro (@tysonmjmunro) reported from Cairns, State of Queensland

    @Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

  • WoggBoy78 WogBoy (@WoggBoy78) reported from Cairns, State of Queensland

    @Telstra anyone know what is causing the outage in Torres Strait..

  • Granville4879 💉💉💉 Granville in FNQ 😷 (@Granville4879) reported from Cairns, State of Queensland

    @toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • Granville4879 🏴󠁧󠁢󠁷󠁬󠁳󠁿Granville (don't call me Bot)🚢🇦🇺 (@Granville4879) reported from Cairns, State of Queensland

    @abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

  • PsStefanovic Peter Stefanovic (@PsStefanovic) reported from Cairns, State of Queensland

    @Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • bigfarkenmaxi Damo (@bigfarkenmaxi) reported

    @Telstra So I take that as a ‘I dont want to help a long time customer upgrade like a new customer’ type of response then

  • truthdoctor73 Kylie (@truthdoctor73) reported

    @bridgerollo @migga @abcmelbourne No interaction in Telstra is “fleeting”....slowest customer service around!

  • Hildyard1905 Grantley of Gobsmacked (@Hildyard1905) reported

    @Telstra So your support team whilst doing some work deleted my number last night. Whilst trying fix it, they've deleted my other number as well. They have given me a random number without telling me. And complaints say they are too busy and will be at least 24hrs??? Wtf?

  • iMarkPhillips Mark Phillips (@iMarkPhillips) reported

    as promised. @optus onto the case - Optus actually have a 'Resolution'Team not a 'Complaints' Team like Telstra. Bit sad I had to extend my TIO Complaint to Optus as they've been super helpful but that's the law according to the TIO.

  • ELTea__ ELTea (@ELTea__) reported

    Hey @Telstra, my internet is running very very slow ( about 0.03 mb slow) and I was wonder why or what I could do to get This fixed?

  • roverfront Roverfront (@roverfront) reported

    @Telstra Putting a real human on your service help line would be a good start.

  • bigfarkenmaxi Damo (@bigfarkenmaxi) reported

    @Foxtel I don’t see anything as I have had it through Telstra for quite a while now. They just tell me you guys control everything and can’t help with any upgrade deals

  • thejoshmaxwell Joshua Maxwell (@thejoshmaxwell) reported

    @Telstra I was never given a date. This is a new plan. Plus warning. Given warning.

  • Clarrisani Clarrisani (@Clarrisani) reported

    @Telstra The congestion issues are happening pretty much every night and have been for over a week now. That message was from the Telstra Troubleshooter.

  • Maddi_Leach Maddison Leach (@Maddi_Leach) reported

    A removal van ripped down the @telstra nbn cable to my house and after 4 hours on the phone, and being sent the wrong technician, all I’ve been told is a specialist will “contact me within 24 hours”