Telstra Outage in Cairns, State of Queensland

@Telstra anyone know what is causing the outage in Torres Strait..

@Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

@abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

@Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

****!!..ABC Tv pixilates till impossible to see, no signal on SBS...won't watch commercial ****..you know why!..Radio : static crap, Telstra's mobile broadband only can get on 1 /10 attempts...THIS is a fluke..Welcome to regional LNP 21st yr / 21st century..the rest will be ****!

Contacting @Telstra support cause they didn't give me my monthly data allowance due to a mistake their end - their response "oh we can give you a bigger plan but need to take off the amount from this month". I didn't GET any data. That's why I'm contacting you.

@Telstra Not much you can do, your entire ‘customer service’ team appear incapable of actually resolving anything and just stall, transfer to another department or hang-up. I’ll raise the issue through formal channels and see what @Optus and @iiNet can provide.

@Telstra hi I’m trying to add my bigpond email too my iPhone please help

@Telstra Don’t know about getting sorted Tori, been wasting my time for the past 8 days spending more than 12 hrs. I get harassed by automated messages threatening that if I don’t call back that my reported fault will be automatically closed off without resolution.

@Telstra If only you had the same sympathy for the pain you put your customers through with trying get technical issues resolved.

@Telstra dealing with the impact of the COVID pandemic is still less of a PITA than trying to get something resembling customer service from you company. @Optus @iiNet surely you can do better.

F$&@ you @Telstra 🤬 Not only do you have BS wait times with agents that hang-up and not call you back but when you finally get someone they say they can’t assist you until Mon and to call back then. Maybe @Optus actual have a semblance of customer service and I should try them!

@Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

@Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!