Telstra

Telstra Outage Report in Cairns, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Cairns, State of Queensland 02/01/2026 15:20

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (35%)

    Phone (35%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • Granville4879 🏴󠁧󠁢󠁷󠁬󠁳󠁿Granville (don't call me Bot)🚢🇦🇺 (@Granville4879) reported from Cairns, State of Queensland

    @abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

  • tysonmjmunro 💧🔥🌱Tyson Munro (@tysonmjmunro) reported from Cairns, State of Queensland

    @Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • PsStefanovic Peter Stefanovic (@PsStefanovic) reported from Cairns, State of Queensland

    @Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

  • WoggBoy78 WogBoy (@WoggBoy78) reported from Cairns, State of Queensland

    @Telstra anyone know what is causing the outage in Torres Strait..

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • CraigHumphries L.G. Humphries & Son Jewellers (@CraigHumphries) reported

    If you are trying to contact L.G. Humphries and Sons Telstra has a problem at the exchange, so our phone, email and website are down. Grrrrr

  • LJPatton Laurie Patton is The Lucky General (@LJPatton) reported

    @andy_penn You will be remembered fondly by @Telstra customers as our problems are solved by people in local call centres Andy. I feel for the foreign centre workers losing their job. But it had to happen.

  • ally_oopa Al (@ally_oopa) reported

    @Telstra Sure, but in the meantime, it needs to be made safe. At the moment, the cover could fail totally at any time and cause an accident and injury.

  • a30aew A30AEW&C (@a30aew) reported

    @carolduncan By some miracle I got a FTTP connection in the year before I left Newie. I had looked into the pit out the front many times as the Telstra tech came out to fix my recurring copper landline issues. Many times re-terminated copper lines in a 'basin' of trapped water don't help.

  • TonesMaroon TonesMaroon (@TonesMaroon) reported

    @a30aew @carolduncan 300m from the node at home and had 2 years of bull💩 battles with Telstra and NBN Co over whose fault the crap internet was. They'd blame me then one day one of them checked the pit and found dodgy wiring. I was 1 of 30 houses affected

  • SusanLa69642683 Susan (@SusanLa69642683) reported

    @Nightwatch1988 @lesstenny I had the same problem. Telstra NBN fixed it.

  • TheB00KWarren Book Reviews (@TheB00KWarren) reported

    @Telstra My credit csr outweighs what’s owed and 6-7 operators have now promised AGAIN and again it’ll be fixed and taken care of and last time I was barred I was told “NEVER AGAIN we promise”

  • pigeoninsky Toan Nguyen (@pigeoninsky) reported

    @Telstra I didn't use roaming today but you still sent the message to charge the service. Also, some strangers usually call me to activate my international roaming. I am very unhappy with that situation. I wonder whether this is your policy

  • zanerednwhite Zane (@zanerednwhite) reported

    @bevy_a @FansAFL I honestly feel like this is all just leading to afl having there own streaming service which they would offer bundles with say telstra as the internet provider

  • le_merle_noir le.merle.noir (@le_merle_noir) reported

    @Telstra Yes it is a confirmed Telstra outage (I have a screen shot) and not just a couple of hours - 5-6 hours!!