Telstra

Telstra Outage Report in Cairns, State of Queensland

Some problems detected

Users are reporting problems related to: internet, phone and e-mail.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Cairns, State of Queensland 03/15/2026 01:25

March 15: Problems at Telstra

Telstra is having issues since 11:00 AM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (35%)

    Phone (35%)

  3. E-mail (8%)

    E-mail (8%)

  4. Wi-fi (8%)

    Wi-fi (8%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • tysonmjmunro 💧🔥🌱Tyson Munro (@tysonmjmunro) reported from Cairns, State of Queensland

    @Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

  • PsStefanovic Peter Stefanovic (@PsStefanovic) reported from Cairns, State of Queensland

    @Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

  • Granville4879 🏴󠁧󠁢󠁷󠁬󠁳󠁿Granville (don't call me Bot)🚢🇦🇺 (@Granville4879) reported from Cairns, State of Queensland

    @abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • WoggBoy78 WogBoy (@WoggBoy78) reported from Cairns, State of Queensland

    @Telstra anyone know what is causing the outage in Torres Strait..

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Lundastorm David Lund (@Lundastorm) reported

    @QSP73Z Yep it happens way too much, I have managed to totally extract myself from Telstra because of their poor customer service.

  • cherylmedwell4 Just my opinion (@cherylmedwell4) reported

    Telstra are at it again, very slow internet but pay the full amount on the bill. They seem to be allowed by the government to get away with it. Welcome to Australia. brought to you by China.

  • jimi811 💧James Williamson (@jimi811) reported

    @Telstra I know that! That’s who told me it “can take weeks to fix”! And if anyone of the several people I spoke to, or several stores I attended, had mentioned I’d need my photo ID to do ANYTHING at any stage in that process I would’ve bloody brought it with me!

  • RelCazlick AussieRel 🇦🇺 (@RelCazlick) reported

    @Telstra suck! My modem **** itself goodness knows when. Unbeknownst - been using my mobile data 🤬. Rang. Message advising to go through App is quicker. Went to App. Was asked to TYPE out my issue. Add the back & forth. (How the *@$# is that quicker?!) 1/

  • SaysGypsy Miss Gypsy 😸 would have said (@SaysGypsy) reported

    Got my Telstra internet access on my mobile back 2day. Thanks Telstra. Lost it last Saturday Followed Telstra procedure and used My Telstra app. Yesterday I contacted the ombudsman having spoken to 5 Telstra staff. Amazing how quickly problems can be fixed @auspol @telstra

  • Adam_Dorain Adam (@Adam_Dorain) reported

    First issue was with some people receiving a 2FA code to their Telstra mobile. Wants to make out their is some widespread issue where there is none.

  • jimi811 💧James Williamson (@jimi811) reported

    @Telstra Trying to redeem Plus points. It doesn’t work online and according to support it can take “weeks” to resolve and I should consider going to a store to do it. So I do. And they can’t sell me the product in front of me (a HomePod) without photo ID. Why does it have to be so hard?!

  • Tarzali Wendy (@Tarzali) reported

    @andy_penn please get me some help to get my 90 year old mothers phone reconnected after @Telstra cut it off by mistake. How hard is this. I would like to speak with either you or someone who can fix this. Or I will put her on the news with her broken phone

  • aaronfalzon Aaron Falzon (@aaronfalzon) reported

    Thanks @Telstra for the "great" service today, it's reassuring to know that you take your customers privacy seriously, so serious that you have granted me access to some other person's account and won't remove it because 'its not a big deal'

  • hugowood11 Hugo Wood (@hugowood11) reported

    @Telstra please help me with my esim