Telstra

Telstra Outage Report in Cairns, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Cairns, State of Queensland 11/23/2025 09:45

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (38%)

    Phone (38%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (4%)

    E-mail (4%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • Granville4879 🏴󠁧󠁢󠁷󠁬󠁳󠁿Granville (don't call me Bot)🚢🇦🇺 (@Granville4879) reported from Cairns, State of Queensland

    @abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

  • WoggBoy78 WogBoy (@WoggBoy78) reported from Cairns, State of Queensland

    @Telstra anyone know what is causing the outage in Torres Strait..

  • tysonmjmunro 💧🔥🌱Tyson Munro (@tysonmjmunro) reported from Cairns, State of Queensland

    @Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

  • PsStefanovic Peter Stefanovic (@PsStefanovic) reported from Cairns, State of Queensland

    @Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

  • BFewy66 Barry Fewquandie (@BFewy66) reported from Cairns, State of Queensland

    @jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • DrVictoriaClout Victoria Clout (@DrVictoriaClout) reported

    @drdavebond @Optus I got a #databreach email too and today I noticed 4 fraudulent transactions on my credit card. Could be related to the #databreach. I switched to Telstra in March this year due to poor customer service.

  • ree_see_ree Ree ree (@ree_see_ree) reported

    @adambspencer I had some issues recently and Disney tech support has to reset account. I think IP address (via 3rd party from Telstra) was showing we were in a ‘disallowed’ region and some shows/channels disappeared.

  • ArnoldCountry Maso (@ArnoldCountry) reported

    @Telstra Thanks Zak. Bloody hell, that's impressive that you got back to me this quick. Don't expect much service these days. I'm sure you understand.

  • mallottk Kath Mallott 😷 #VoteYES❤️💛🖤 (@mallottk) reported from Westfield, State of Western Australia

    I'm an #Optus customer, so if a hacker now has my #Optus email address, all I have to do is change to Telstra, or other Server and voila...one problem is solved! 🙌🙌🙌

  • jezthefur James Furlong (@jezthefur) reported

    Hey @Telstra you’re website is broken with and uncaught exception

  • EdHore Ed **** (@EdHore) reported

    @Telstra Billing. Systems don't work. And I'm shock of it. We paid for Telstra to exist. We didn't sell you to your awful over lords. You need to fix your systems

  • Miguel224512091 Miguel (@Miguel224512091) reported

    @MortyAUS @Optus @GladysB My whole career was in telecommunications with Telstra and the Vodafone 4G network is all Huawei and some Optus equipment is Huawei. Sorry mate but don’t try and tell someone with hands one experience that they don’t know.

  • PataudSandra Sandra Pataud (@PataudSandra) reported

    @patrickkeneally Never had a problem with Optus in 16 years up to now. Telstra on the other hand are (fill in deprecatory adjective that won't trigger Twitter's algorithm here).

  • sundarbanstiger reidco (@sundarbanstiger) reported

    @KatieMouse71 Never had a problem with them! Better than Telstra!

  • kels_316 Adam (@kels_316) reported

    I’ve had to do that on the road for a telstra dongle when their stupid ******* system wouldn’t accept DL.