Telstra Outage in Cairns, State of Queensland

@toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.

@jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600

@Telstra anyone know what is causing the outage in Torres Strait..

@Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

@abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

@Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

@Telstra As an update, we’ve had no help in the last 4 days. Telstra got billing address wrong, messed up and disconnected NBN connection to the premises, can’t find account info, and we’re churning through mobile data trying to run a business tethered! Moving mobiles and nbn to iiNet

@Telstra whats the point ive both called and live chatted with support staff just trying to get a rough date they will be back in stock with no luck because they refuse to even guess when they might be

@Telstra you have the worst customer service. My kids changed the pin on the phone. How do I fix this?

@dannolan @treefortrichard You can? From whom? Telstra’s is 1TB (admittedly, never gonna hit that) and $85/mo. Optus has unlimited at $89/mo. Am I missing a trick here?

@Telstra twice we’ve requested to cancel an account, twice you’ve told us it’s been done and yet you continue to charge. When will you cancel and give our money back??

@NBN_Australia is it really hard to get your services installed at a nationwide Australian company where you’ve had @Telstra and @Optus fail miserably to find the address…

@RHIIINOO_TV @Telstra @launtel I'm seeing some people with iinet. I couldn't stream past 5pm on iinet. Bitrate would drop to <1000 and usually sit at 0-100. Was paying $100+ a month for their max plan but they didn't have the bandwidth to support the night time traffic. Left them for Launtel.

The second Telstra gets shut down will be the second that Australia will finally start to progress.

@RHIIINOO_TV @Telstra @launtel. They're Aus wide these days and honestly the only company I've never had an issue with. Ample heads up for down time if works taking place and when I had severe NBN issues, they were onto it every day for over a month until it was fixed. Best ISP I've ever used.

@PopBase In Australia they’ve made Telstra payphones completely free, so people can call who they need to - family, friends, a cab, etc. I can’t help but feel they’ve missed an opportunity to do a good deed and help people stay connected