Telstra Outage Report in Cairns, State of Queensland
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
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E-mailProblems in the last 24 hours in Cairns, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (45%)
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Phone (34%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Cairns, State of Queensland
Latest outage, problems and issue reports in Cairns and nearby locations:
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Kate Cunningham
(@KateHamilton88) reported
from
Cairns, State of Queensland
Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..
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Peter Stefanovic
(@PsStefanovic) reported
from
Cairns, State of Queensland
@Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum
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Jamie
(@scibidoo) reported
from
Cairns, State of Queensland
@mig_loren @bencmorrison I have my iPhone and iPad on Telstra SIM with shared data.255gb shared. It's come down over the years but the convenience of an esim when travelling is pretty cool. Still expensive if you just use the Apple provider interface.
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Barry Fewquandie
(@BFewy66) reported
from
Cairns, State of Queensland
@jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600
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💧🔥🌱Tyson Munro
(@tysonmjmunro) reported
from
Cairns, State of Queensland
@Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail
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Moods Moody
(@MoodsMoody) reported
from
Cairns, State of Queensland
Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd
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🏴Granville (don't call me Bot)🚢🇦🇺
(@Granville4879) reported
from
Cairns, State of Queensland
@abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.
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WogBoy
(@WoggBoy78) reported
from
Cairns, State of Queensland
@Telstra anyone know what is causing the outage in Torres Strait..
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💉💉💉 Granville in FNQ 😷
(@Granville4879) reported
from
Cairns, State of Queensland
@toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Alan 🇦🇺
(@alansattler74) reported
@Telstra I’ve told you There is no problems in your area There plainly is So fix it I have 10 services with Telstra why because Telstra is all we have in the Bush Can’t even get NBN
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Matt
(@thethorpstar) reported
@Telstra Good afternoon @Telstra @andy_penn . Just wondering how long should I wait for a call back regarding a service (or lack thereof) complaint. The complaint was made 8 days ago and I’ve had several of your consultants tell me it will be ASAP. Are there that many complaints to sort?
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Alan 🇦🇺
(@alansattler74) reported
@Telstra Now I’m just gunna laugh Got all that CellFi in the house with the Telstra recommended antenna One in my Ute One in my truck Because Telstra are too incompetent to get their service sorted
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Sharon Livingstone
(@SharLivingstone) reported
Hey @Telstra why are we forced to use the MyTelstra app for support when staff have been instructed not to act on requests for support? The complaint I made on 18 May was never acted on despite daily contacts via the app. Even after I had a case number - no action was initiated.
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Matthew Selby
(@mselbyLFCSC) reported
from
Adelaide, State of South Australia
@TKoutsantonisMP sadly I think the @VincentTarzia interview on ABC has just had an equal for being bad!!. The @Telstra guy was amazingly poor.
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anna sublet
(@subbie) reported
@Martyfields @FatherBob Ha! Had approx seven hours on phone to Telstra on Friday, simply to cancel a landline where no-one even lives! Still has not been done, but they managed to disconnect the WRONG landline, which we can apparently never have again. Unbelievable. Good luck learning Chinese.
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barecravings
(@barecravings) reported
@Telstra Your staff are unhelpful and rude. This is not the first time and after 30 years im tired of being treated like an idiot. I have placed a complaint and will be switching as soon as i can.
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💧🌱 🌈A J Devantier
(@AlexDevantier) reported
@Telstra I don't have the app as I'm a belong customer, it's irrelevant you have been contracted to fix this tower and you have failed, you report it
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Robert Hudson
(@manaz_d) reported
@davidcrisp666 @Telstra Wow. Just wow. You'd think customer service was hard or something...
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Mags
(@magthered) reported
How long does it take to fix that useless NBN? @Telstra been out “fixing” it for past 4 days.. So over it.. Happens too often in the STH East.. Bet we don’t get compensated for the missed days on our bills hey? #scabs #hurryup