Telstra Outage Report in Cairns, State of Queensland
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Cairns, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Telstra
Telstra is having issues since 06:00 PM AEST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (43%)
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Phone (36%)
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Wi-fi (8%)
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E-mail (8%)
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Total Blackout (4%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Cairns, State of Queensland
Latest outage, problems and issue reports in Cairns and nearby locations:
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WogBoy
(@WoggBoy78) reported
from
Cairns, State of Queensland
@Telstra anyone know what is causing the outage in Torres Strait..
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Barry Fewquandie
(@BFewy66) reported
from
Cairns, State of Queensland
@jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600
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Kate Cunningham
(@KateHamilton88) reported
from
Cairns, State of Queensland
Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..
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Peter Stefanovic
(@PsStefanovic) reported
from
Cairns, State of Queensland
@Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum
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🏴Granville (don't call me Bot)🚢🇦🇺
(@Granville4879) reported
from
Cairns, State of Queensland
@abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.
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Moods Moody
(@MoodsMoody) reported
from
Cairns, State of Queensland
Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd
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💧🔥🌱Tyson Munro
(@tysonmjmunro) reported
from
Cairns, State of Queensland
@Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail
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💉💉💉 Granville in FNQ 😷
(@Granville4879) reported
from
Cairns, State of Queensland
@toninicho I am now, seriously, thinking of changing my carrier after years of being with Optus Problem is Telstra cost me a first full money last time I was with them and I dropped Vodaphone over their poor customer service.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Lakey Farm
(@RayMondeDeux) reported
@propinqua I dropped mine walking back from the telstra dome (I've lost track of what it is called now, Etihad? ..) Bought a drink in a pub. Felt my pockets, no wallet! Wife not impressed. We'd have to cancel joint account cards..... Get home to find wallet in the mail box. Cats fans!
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Sarah D
(@sarssee) reported
@Telstra Are you going to fix this issue? We have water bombers overhead & sirens. Phone, internet and tv reception are essential services & needed to monitor bush fire news. Require services be urgently restored. This outage is not a result off the bushfires but a Telstra service issue.
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Conor Dunlop
(@ConorDunlop) reported
@Telstra What is the purpose of your business centres if they cannot replace phones face to face. Or is your business model moving to be personless, as you seem to want everything down online!
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WAPFAP
(@WAPFAP69) reported
@Qantas are the 2nd worse company in Australia, only just behind Telstra. So much for Australia’s biggest number 1 airline. Suppose you can’t really complain about **** service when u don’t get any service at all 🤬🤬 virgin all the way from now on
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Slayer of Memes
(@SlayerofMemes) reported
@MrsMyraBrady @australiapost Hey @australiapost did you guys forget to pay your Telstra bill?? Your 137676 'Call from anywhere in Australia' Support line returns a "this number is out of service" message... No wonder people are switching to using UPS/FedEx/DHL for their deliveries.... #UselessCompany
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Carlo Bertozzi
(@bertozzi) reported
@Telstra I move my Telstra NBN service from one house to another and we’ve tried three telstra modems with backup 4G and none get a signal more than 0.7Mps and Telstra broadband support tell me they can’t troubleshoot the issue until NBN is connected. INSANITY
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Reasonably Angry
(@PenelopePPop) reported
@FTank @Optus hahahaha You assume it was solved. Even after I got connected it took another 3 hours to get data because the first person was satisfied with restarts and didn't tell me how to do a network reset. Optus are a steaming pile of poo and only exist to make @telstra look good
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Heath
(@riffwithbiff) reported
@Telstra Having done independent research after spending a couple of maddening hours with the Spotify people who could not help, seems it is often a mobile carrier issue. Are you seeing this from other Telstra customers? And do you have any solutions beyond resetting network connection?
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Daryl Merrick
(@VK4FDGM) reported
@Telstra Ok it been report but on one will fix the fax line it has a fauilt on it
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Keith Harkins
(@HarkinsKeith) reported
@Telstra Spent an hour on the phone with Telstra at my sisters new house in Pomona today, amazingly across from a big school. Telstra bully customers hence my technical help. Clearly the 1950s technology is not up to it. Either fix it or offer alternative.easy. Pm me