Telstra

Telstra Outage Report in Cairns, State of Queensland

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Cairns, State of Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Cairns, State of Queensland 10/24/2025 11:05

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (36%)

    Phone (36%)

  3. Wi-fi (8%)

    Wi-fi (8%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Cairns, State of Queensland

Latest outage, problems and issue reports in Cairns and nearby locations:

  • Granville4879 🏴󠁧󠁢󠁷󠁬󠁳󠁿Granville (don't call me Bot)🚢🇦🇺 (@Granville4879) reported from Cairns, State of Queensland

    @abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.

  • KateHamilton88 Kate Cunningham (@KateHamilton88) reported from Cairns, State of Queensland

    Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..

  • BFewy66 Barry Fewquandie (@BFewy66) reported from Cairns, State of Queensland

    @jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600

  • tysonmjmunro 💧🔥🌱Tyson Munro (@tysonmjmunro) reported from Cairns, State of Queensland

    @Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail

  • PsStefanovic Peter Stefanovic (@PsStefanovic) reported from Cairns, State of Queensland

    @Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum

  • WoggBoy78 WogBoy (@WoggBoy78) reported from Cairns, State of Queensland

    @Telstra anyone know what is causing the outage in Torres Strait..

  • MoodsMoody Moods Moody (@MoodsMoody) reported from Cairns, State of Queensland

    Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • Hipcatprintery Lawrence Finn (@Hipcatprintery) reported

    I’m so angry that Telstra a telephone company hangs up@on you every time you call them. I’m also angry that your representatives don’t care or follow up on issues. You are absolutely the most awful company in Australia in so many ways.

  • entalingsweet Entaling Sweet (@entalingsweet) reported

    So @Optus and @Telstra are both not working? No internet at home or on my phone. Unacceptable in this day and age

  • Kim_Bcat 🌸KIM🌸 (@Kim_Bcat) reported

    Dont you just love really incredibly **** Telstra cell service and wifi 🙄

  • Shamira_1925 Shamira (@Shamira_1925) reported

    @Telstra No! No one is answering the phone. Why don’t you have local customer service where we can talk to actual people?

  • PilbaraWolfee Wolf of the Pilbara (@PilbaraWolfee) reported

    $UWL +14% today alone $2+ soon Acquisition of Telstra Velocity SIGNIFICANT FIBRE-TO-THE-PREMISES (FTTP) NETWORK. INCREASES SCALE.ENHANCES COMPETITIVE PROPOSITION. TELSTRA A RETAIL SERVICE PROVIDER (RSP). EFFICIENTLY INTEGRATED. EARNINGS ACCRETIVE. IMMEDIATELY CASH GENERATIVE

  • Kai198008 Kai (@Kai198008) reported

    @Telstra Using message support in the telstra App, I reported NBN faulty yesterday, after 12 hrs someone from support team replied And after four hours messaging, the support team still can't find the problem.

  • Ogretime23 oges23 (@Ogretime23) reported

    When @Telstra say significant delays for support they don’t lie. 4hrs might be a excessive though 💩💩

  • YaThinkN Noely ⚡️🏐 (@YaThinkN) reported

    @KateKatecornish Maybe that was what Telstra was aiming for with putting the price ups so much and anyone overseas is just collateral damage from Telstra trying to force netball fans to use them as preferred provider?

  • DerekRobinson2 💧Derek Robinson (@DerekRobinson2) reported

    @AboutFair @chrismurphys @Telstra I’ve heard that about Telstra-I had a few problems that looked like they weren’t going to be sorted out so I contacted the Telecommunications Ombudsman, and the problems were sorted very quickly.

  • jacksherwood_ Jack Sherwood (@jacksherwood_) reported

    @Telstra Yes issue is still happening