Telstra Outage Report in Cairns, State of Queensland
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Full Outage Map
E-mailProblems in the last 24 hours in Cairns, State of Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Cairns and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (46%)
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Phone (33%)
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E-mail (7%)
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Wi-fi (7%)
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Total Blackout (4%)
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TV (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Cairns, State of Queensland
Latest outage, problems and issue reports in Cairns and nearby locations:
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🏴Granville (don't call me Bot)🚢🇦🇺
(@Granville4879) reported
from
Cairns, State of Queensland
@abcnews So my experience using IIG was a dream, just dealing with Telstra in the lead up was a horror and why I am no longer their customer.
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Peter Stefanovic
(@PsStefanovic) reported
from
Cairns, State of Queensland
@Telstra And that has not been the only issue , only the most recent Other issues were with security and i won't give details in an open forum
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Kate Cunningham
(@KateHamilton88) reported
from
Cairns, State of Queensland
Let me guess @Telstra you want me to call your incompetent staff again... HOW ABOUT FIX THE PROBLEM NOW!!!! 2000236045330 otherwise I'm taking my 2 mobiles (BYO), NBN and foxtel to another provider..
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Moods Moody
(@MoodsMoody) reported
from
Cairns, State of Queensland
Worst NBN plans and providers revealed in new report Biggest scam going way to much for any internet way over budget way over cost.And to have Telstra run makes even a bigger con job .. Good one Rudd you fool ..How much Rudd
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Barry Fewquandie
(@BFewy66) reported
from
Cairns, State of Queensland
@jriewolod @Telstra You can contact OPAN Older person’s advocacy Network for free advice and support to get justice and a full refund. The Australian Competition Consumer Commission ACCC can also assist with unfair contacts that over promise and under deliver on contractual agreements. 1800 700 600
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💧🔥🌱Tyson Munro
(@tysonmjmunro) reported
from
Cairns, State of Queensland
@Telstra may I just say how frustrating it is to accomplish simple tasks via your silly chat system in the app, a simple messagebank change should not take 2 months of waiting days for a reply, then when I reply being kicked back to the bot! Fix it or answer calls! #TelstrFail
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WogBoy
(@WoggBoy78) reported
from
Cairns, State of Queensland
@Telstra anyone know what is causing the outage in Torres Strait..
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Pearl
(@pearlparky) reported
@Telstra Hi Telstra, yesterday I bought a prepaid SIM with you because my local Optus network was down. I wasn’t able to activate the SIM because it kept saying there was an error. I looked at my internet banking and I’ve been charged 3 x $30 for every time I tried to activate.
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Johnny Doe 🔻
(@johnny_doe2010) reported
@craig3352 @mariewalsh18 @Telstra Spoofing the calling ID is trivial, used all the time by the scammers. The email looks like it might be legit... scammers might have access to your telstra login, change password just in case, and could have requested the change so they can use it for password/account changes ?
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Juliano Bersano
(@julianobersano) reported
@Telstra So is Twitter your best platform to solve an issue nowadays? Your automated phone support hangs up on me, no Live Chat. WTF? You're overbilling me $606 and hoping your APP will solve that? You haven't sent me anything to return my phone and self-service should help?
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Kara
(@karaxgg) reported
About to scream and cry, I switched to @Telstra mobile 3 days ago and the activation hasn't worked, and I can't speak to anyone as their call centres are closed??? I literally got lost driving and COULDN'T GET HOME BECAUSE MY PHONE DOESN'T WORK SO I CAN'T USE MAPS PLEASE HELP ME
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Matt Wall
(@matthewwall89) reported
@Telstra I'm trying to recharge my pre-paid service but keep getting a "something went wrong" message. Tried both app and website. I need to recharge by the end of the night or I'll lose my banked data.
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Deb Hogg 📚🐨🦉🏝🌺🙏😝
(@DebHoggoz) reported
@gmtaylor @Telstra Blimey! I don’t think we have fibre here. Gotta laugh... I had some poor woman ring me back a moment ago for a call back and she chose to ring the home number... the NBN phone line! And she expected I’d be able to hear her!
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Jo
(@JoDog) reported
@Telstra Hey Telstra, you told me to come get a new 5G phone. Problem is , still begging you to fix the black spot in my area that leaves many of us with 3G and 1bar reception at best or nothing making calls impossible unless I drive out of area. Mosman Park- 12km from CBD. You won’t help
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Pearl
(@pearlparky) reported
@Telstra (part 3) I don’t need the SIM anymore because the Optus network has been restored but I’d like my $90 back. It charged me for every failed attempt at activating/loading credit. $30 for every time I hit the button only to get an error message. Please assist, thank you!
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Prometheus
(@PrometheusAM) reported
@Telstra I just checked the complaint, you had until 5pm on November 19th to resolve this. I should let them know you have failed.
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Tegan Victoria
(@teganvictoria) reported
@revofemme @ayyyyyyyyyylex I’m on the same and have a 25% discount for being a new customer for as long as I stay on the plan (left Telstra for them because Telstra got way too expensive)