Telstra Outage in Bendigo, State of Victoria

@Telstra Yes - Telstra eventually disconnected the service after we took the issue to the Telco Ombudsman. Happy to keep this discussion going in public, but the next chapter will get ugly, if you ask, “Why?”!

Blast from the past - have had a 2021/22 telephone book delivered this morning! Still has a number for my Mum, who died five years ago, on a phone service that was disconnected after Dad died thirteen years ago! @Telstra #Catchup

Every time I go to #Woolies #KenningtonVillage I consider switching from @amaysimAU to a provider on the #Telstra network. That's how bad reception is.

@joshua_eaton I still remember my grandparents’ number - I’m sure it caused problems for some of grandma’s friends after Pa died, she moved into care, and Telstra reassigned it to a “massage” parlour. I never got around to calling them before the police raided them!

@JaseRicho Make Aussie Broadband get a tech around, same thing happened to my neighbour (same company). They had to wait months to get it right, technician was the only one who could trace the problem. I went with Telstra and had it on in a week.

Does anyone know how you get a staff member at Telstra to respond to a service issue you have? If you have a solution to this one that would be good.

Telstra is moving away from 3G as it looks to 4G and 5G as its networks of the future. According to Telstra, the 4G coverage outside my house should be good. So long as you can place a call outside, they don’t seem to think it’s a serious issue.

@Telstra Good Afternoon, what is happening with 4g in Kangaroo Flat, Victoria. We have no service. Not happy.

@Hammyhamster10 @TurnbullMalcolm Having a great time with the NBN getting choked and my connection all but disappearing. All the while being told the NBN isn’t down by Telstra. Joke - and a pretty poor one at that.

@Telstra Thanks Renee, I will try again I think the only solution is a new tower. I have spoken to the Telstra regional manager who mentioned Hazeldenes chickens (Business) may be putting in their own tower in Lockwood that may help.

@Telstra After not getting service 2yrs I’ve paid for full package,foxtel which I rarely can use cause there is no internet .. after 22 yrs of being a customer they said I have 2 choices .. wait 3-4 months for nbn to be connected and get $20 off my bill ... or leave !!!!!

@Telstra seriously upset Telstra - house full of Covid - 2 days late paying Telstra bill (due on Thursday and I paid on Saturday) AND you charge me $15.00 late payt fee….never been late before. What a way to treat long loyal customer - well no more…. #telstra

@MichaelPascoe01 Thousands of jobs lost. Major deterioration in service standards. It has all the hallmarks of policy failure. It’s been disastrous for Telstra. Probably much the same for Qantas. Even corporatisation is a convenient way of moving a service off the Govt books. TI

God @telstra is ****. Changed mobile plan to Telstra because I'm going to FNQ and wanted reception, and of course the 5g hotspot is absolute garbage. Can't even get reception in inner Melbourne to run internet on my laptop. How does this company survive?

Spent 2+ hours on @Telstra Messaging about an issue. I was very dissatisfied with the service so in the end I asked what the complaint process was. I was told I couldn’t complain, that my situation did not warrant a complaint, and I quote “there is no complaint process for you”.

@katiekoalasays @Telstra Use the ALDImobile- runs through Telstra and no problems.

@katiekoalasays @Telstra Is there a reason you need Telstra? I use TPG for all our phones, sim only it's $25 (half for first 6 months) and you get all your calls and texts plus 25gb data. Their most expensive is $40 pm and that has 60gb data. It's also month to month, cancel any time you like.

@katiekoalasays @Telstra i was with telstra on a $30 plan they wanted to make it $45 i switched to aldi now $15 and they use the telstra network plus i get my data rolls over

@Telstra No confirmed outages (postcode 2337) and it's not said anything for the last few days either. I am not the only person I know who's has problems in this area either

@Telstra has without question, the worst customer service of any Australian company ever. Have owed me north of 2K for over a year now and you reckon I can get it? Nope. Time to refer to the ombudsman.

@Telstra it is 8pm on a Wednesday and I cannot load my bank's login page, can't get into a database site for work, can barely load Twitter - off either wifi or mobile data. WHAT is the problem?? The speed never used to be THIS bad, even at peak hour