Telstra Outage in Westfield, Armadale, State of Western Australia

Ahhh prank calls from supposedly @Telstra in relation to a service I don't have with them on a Tuesday morning are fun!

@Telstra as a long-time customer, I am effectively cutting-off from assistance looking at my plans. Your chat bot is running around in circles and my local store will not take my calls.

Come on @Telstra, you're a phone company so let me speak to someone about my tech issues, ON THE PHONE! Your app and its bots are hopeless. If you care that little about your customers, maybe it's time you were given a clip.

Finally got a number for @Telstra tech support and all it does is confirm your issue, sends you an SMS with a link to the app and promptly hangs up. A phone company with no phone support #gofigure

If you thought Telstra couldn't be any more dismissive of its customers, check out this response: "Our phone options are limited at this time. Can you tell me what happened when you chatted with them?" No the auto-support was useless, I need a phone number!

@Telstra It's everywhere from Nedlands to Cannington. No reported outages in any of the locations. Last time it happened I was on the phone to a bloke who was clearly working from home in India - poor guy tried everything.

@ServicesGovAU i have recorded a voice recognition phrase every.single.time. that I call. For some reason, my previous recordings are not there. I have mentioned this to customer service numerous times and they have no idea why it does that. Maybe get in touch with @Telstra

@kels_316 @Telstra Try dealing with Qantas. They are next level bad.

@Kop_this @freodockers @rupertmurdoch Hmmm, this I did not know. I haven't gone down this path since I lived in Melbourne and Foxtel was the only way to see Freo games. Kayo is $5 a month for Telstra customers.

@Telstra I cannot get help on receiving additional wifi boosters, which I have paid for already....your support staff keep running me through trying to reboot modems & change settings, without listening to what I am saying....& then it gets handed to someone else who starts again

@Telstra had a SIM card with you for 6 years and paid it monthly without fail building up lots of data. Missed my payment top by a day and have lost it all. I find this very unfair! #telstra

@telstra wtf is going on with #nbn in #mountpleasanrwa #6153? paying premium and having shite sporadic service?

@Glenina57 @Telstra @StGeorgeBank Ray is correct. I did try to warn Telstra Management before they sent my job to the Philippines. I hear that Telstra wants to bring all its customer service back to Australia. Round & round it goes. Thousands of jobs lost Inc mine - supposedly with no impact on service. TI

@GrogsGamut @Telstra Which is utterly useless as it can't solve a problem i want solved

@FreoLou @MatthewPassmor8 @FreoPope It's likely that your Internet is delivered over copper (FTTN) or possibly HFC. FTTN - depends how far the premises is from node. Has the problems with poor instalations, pits letting water leak in etc NBN HFC - uses higher frequencies than Telstra = dropouts. TI

@phbarratt If your landline is a Telstra service, dial *21101# this will divert all incoming calls to your message bank. TI

It seems @Telstra billing & credit management teams are off the air. Calls to 1800816025 are failing with an announcement that Telstra has technical difficulties & technicians are working on it as a priority. I don't think this is part of @andy_penn's T22 strategy. TI #FAIL

@markmorey5 I get around 50Mbps but STILL have buffering issues EVERY day. And I’m with Telstra. Australia is a joke. Why do we always get third rate infrastructure and crap services? Labor build to gold standard. LNP sabotage everything... From Medicare to NBN NDIS CSIRO ABC. #auspol

@frdmccull @Telstra Minimum is 2 year contract. If you cancel before that you have to pay out the excess on your next bill.

**Be careful ppl** Just received a call from “0455 768 977” claiming to be from Telstra technical support who said my internet line was being used by o/seas ppl for illegal activities & they would need to shut it down 1/2

@Telstra Most pathetic service EVER. Still no phoneline and not a single word from anyone at your end. Checked camera and not a single soul has approached our property. No one has offered a diversion of the service... Since 28th of last month.

@Telstra Maybe fix your COIN (EFTPOS network) before advertising ****. No offence. All due respect and nothing personal.

@abcnews NAB is ok. My Telstra phone seems to have a problem updating.

@Telstra Maybe fix your COINS network….

@kristiesulliv it is not some customers. basically all customers are affected. looks like Telstra network line down is causing this issue at the moment.

@RhettBurnie @abcnews Heard Telstra outage, though that in turn could be an attack. I'd say too early to say.

@Gabikate @NoellaNix Looks like Telcos (Telstra, TPG, iiNet, NBN) all reported issues at 12:25pm … Banks were affected after that and badly by 1:30pm

@Telstra Where the support has been moved? They don't understand English and then they disconnect the phone ... So frustrating.

First guess is some sort of DNS issue at Telstra / Optus / VOCUS /. or a DDOS attack ? or just someone unplugged a ethernet cable somewhere..

Alright, who's to blame for this massive outage across many organisations? - Banks systems are down, courier company systems are down, airline systems are down. Guessing it's a major Telstra thing