Telstra Outage in Westfield, Armadale, State of Western Australia

@kezarthur @Telstra I go into the store. Bugger the online service.

You forget how bad @Telstra mobile phone network coverage is until the power goes out and you’ve got no wifi. What are we paying for again?

Telstra call centre outperforming. Not. 1am callback not appreciated. Five calls later we are still doing security checks, no discussion yet on the problem nor the fix 😬 @Telstra please try harder

@ShogunOce Yeah, probs tpg or iinet. Telstra is too big (as in they have so many customers and take too long to help)

@Telstra That didn't answer my question. Australia has an unsecured phone system that the government or even telcos refuse to acknowledge or fix.

Yo @Telstra how come I've spent the last 3 hours in Perth city on H+ and when I finally load the internet "there are no known outages in your area"? I can't load the My Telstra to report it so you'll have to deal with my complaint here if I can gather enough internet to post...

Ahhh prank calls from supposedly @Telstra in relation to a service I don't have with them on a Tuesday morning are fun!

@Telstra as a long-time customer, I am effectively cutting-off from assistance looking at my plans. Your chat bot is running around in circles and my local store will not take my calls.

Come on @Telstra, you're a phone company so let me speak to someone about my tech issues, ON THE PHONE! Your app and its bots are hopeless. If you care that little about your customers, maybe it's time you were given a clip.

Finally got a number for @Telstra tech support and all it does is confirm your issue, sends you an SMS with a link to the app and promptly hangs up. A phone company with no phone support #gofigure

If you thought Telstra couldn't be any more dismissive of its customers, check out this response: "Our phone options are limited at this time. Can you tell me what happened when you chatted with them?" No the auto-support was useless, I need a phone number!

@Telstra It's everywhere from Nedlands to Cannington. No reported outages in any of the locations. Last time it happened I was on the phone to a bloke who was clearly working from home in India - poor guy tried everything.

@ServicesGovAU i have recorded a voice recognition phrase every.single.time. that I call. For some reason, my previous recordings are not there. I have mentioned this to customer service numerous times and they have no idea why it does that. Maybe get in touch with @Telstra

@kels_316 @Telstra Try dealing with Qantas. They are next level bad.

@Kop_this @freodockers @rupertmurdoch Hmmm, this I did not know. I haven't gone down this path since I lived in Melbourne and Foxtel was the only way to see Freo games. Kayo is $5 a month for Telstra customers.

@Telstra I cannot get help on receiving additional wifi boosters, which I have paid for already....your support staff keep running me through trying to reboot modems & change settings, without listening to what I am saying....& then it gets handed to someone else who starts again

@Telstra had a SIM card with you for 6 years and paid it monthly without fail building up lots of data. Missed my payment top by a day and have lost it all. I find this very unfair! #telstra

@telstra wtf is going on with #nbn in #mountpleasanrwa #6153? paying premium and having shite sporadic service?

@Glenina57 @Telstra @StGeorgeBank Ray is correct. I did try to warn Telstra Management before they sent my job to the Philippines. I hear that Telstra wants to bring all its customer service back to Australia. Round & round it goes. Thousands of jobs lost Inc mine - supposedly with no impact on service. TI

@GrogsGamut @Telstra Which is utterly useless as it can't solve a problem i want solved

@VodafoneAU You ask to connect over DM but there is no intention to respond. Its past 11 pm and the service hasn’t improved (unlike what you promised) - been without network for past 5 days on 3 devices with Vodafone. If not for Telstra NBN, I couldn’t have even tweeted this. #VodafoneSucks

@Telstra cancelled order SMB53083088 without explanation. 4 hours waiting for an ‘expert’ to respond on chat being the only contact us platform. You have the best network and the worst systems and customer service. What now?

@Telstra For a very long time. At least two years. On 50down 20up and getting 30 down 10 up. Have made sure it isnt the router or any of the devices I use. Am on FTTN but the nearest nodes are only 600m away from my house.

@lachieeAU @Telstra maybe they can help

I was on a support call with Telstra the other morning and I heard a rooster crowing in the background. Spent the rest of the next hour on hold, trying to figure out what timezone the guy was in.

@Telstra Yes my issue was sorted after speaking to you guys. Thanks

@Telstra Thx. Pretty sure its throttled since you contacted us. Hasnt worked ever since. Worked fine until then (didn't even notice we were on 4g backup) Support havent helped at all. Spent 2 x multi-hour attempts going through all the 'restart your modem' crap. Nothing.

@skyloris Mine was the same until I called Telstra for help and they stopped. I was getting the ones where they used my numbers to call people too. Double whammy

@Telstra Might be another opportunity to point out the 4G backup isn't working. Hasnt worked since you contacted us about 2 Xmas ago saying we were using the 4G backup too much, cause there was some extended outage. I think your guys disabled it.

@skaye @Telstra Wow..but I am not surprised....I had similarly stupid experience after about 15yrs with them on cable broadband