Telstra Outage in Westfield, Armadale, State of Western Australia

@Telstra I have now been on the chat 35mins and all I have got is “have you paid your bill” and “when did the issue occur” … help! @Telstra

@Telstra The service I'm signing up for (postpaid?). I assume it's my current service but I very much don't want to choose the wrong option :) This is the message on the page: We need your current service provider details to transfer your number. We'll let you know when this is done.

@Telstra why has mobile service in and around Dianella dropped? I’m lucky to have 1 bar on 4G but then reverts to 2 bars on 3G!

@kezarthur @Telstra I go into the store. Bugger the online service.

You forget how bad @Telstra mobile phone network coverage is until the power goes out and you’ve got no wifi. What are we paying for again?

Telstra call centre outperforming. Not. 1am callback not appreciated. Five calls later we are still doing security checks, no discussion yet on the problem nor the fix 😬 @Telstra please try harder

@ShogunOce Yeah, probs tpg or iinet. Telstra is too big (as in they have so many customers and take too long to help)

@Telstra That didn't answer my question. Australia has an unsecured phone system that the government or even telcos refuse to acknowledge or fix.

Yo @Telstra how come I've spent the last 3 hours in Perth city on H+ and when I finally load the internet "there are no known outages in your area"? I can't load the My Telstra to report it so you'll have to deal with my complaint here if I can gather enough internet to post...

Ahhh prank calls from supposedly @Telstra in relation to a service I don't have with them on a Tuesday morning are fun!

@Telstra as a long-time customer, I am effectively cutting-off from assistance looking at my plans. Your chat bot is running around in circles and my local store will not take my calls.

Come on @Telstra, you're a phone company so let me speak to someone about my tech issues, ON THE PHONE! Your app and its bots are hopeless. If you care that little about your customers, maybe it's time you were given a clip.

Finally got a number for @Telstra tech support and all it does is confirm your issue, sends you an SMS with a link to the app and promptly hangs up. A phone company with no phone support #gofigure

If you thought Telstra couldn't be any more dismissive of its customers, check out this response: "Our phone options are limited at this time. Can you tell me what happened when you chatted with them?" No the auto-support was useless, I need a phone number!

@Telstra It's everywhere from Nedlands to Cannington. No reported outages in any of the locations. Last time it happened I was on the phone to a bloke who was clearly working from home in India - poor guy tried everything.

@ServicesGovAU i have recorded a voice recognition phrase every.single.time. that I call. For some reason, my previous recordings are not there. I have mentioned this to customer service numerous times and they have no idea why it does that. Maybe get in touch with @Telstra

@kels_316 @Telstra Try dealing with Qantas. They are next level bad.

@Kop_this @freodockers @rupertmurdoch Hmmm, this I did not know. I haven't gone down this path since I lived in Melbourne and Foxtel was the only way to see Freo games. Kayo is $5 a month for Telstra customers.

@Telstra I cannot get help on receiving additional wifi boosters, which I have paid for already....your support staff keep running me through trying to reboot modems & change settings, without listening to what I am saying....& then it gets handed to someone else who starts again

@Telstra had a SIM card with you for 6 years and paid it monthly without fail building up lots of data. Missed my payment top by a day and have lost it all. I find this very unfair! #telstra

Another @telstra service cancelled. With their current customer service, it is only a matter of time until all ties are severed.

@SuzieDamjanovic @Optus Yeah well I ended up giving them the flick yesterday. Gone back to Telstra. No point having a service that doesn’t work.

@Telstra My neighbour required a technician to install, you would like him to be aware that it has an expiry, to be able to order and replace himself? No phone cuts his personal alarm off and can't call u for support. The UPS is faulty, and was stopping service.

@Telstra do you have an outage? NSW 2076

@lizkeen @Telstra This issue is very frustrating, contacting support is worthless cause you will get no reply,you should check out @global_tech55,they helped me recover mine, just trying to help.

@lizkeen @Telstra Hi kindly inbox me, i can fix whatever issues it is you are having with your account disabled, deleted, hacked etc

Hi @Telstra I'm stuck in a loop trying to fix my email - the password has been changed (not by me) so I am not getting my emails which is concerning. But I can't get into the account to change it back because the recovery is only that email, which I don't get. Please help.

@Glenn02936110 well I can report, that there is corroded copper wire to My house, Internet! and the NBN will Not be out to Fix it Oct 2023😮 therefore to get this result I have been sleeping with Telstra, you are in a Cue😧

@Glenn02936110 salesforce runs the call centers for most of those businesses. to be fair tho most of the bad accents are folk here in australia, it's just that they tend to be the only ones apart from young teens that apply (source work for telstra call center in doing just that, real **** job)

Has anyone noticed the decline in service from energy providers, Telstra, banks etc Energy Australia, I held the line for 10 minutes and was put through to someone with a bad line and couldn't speak English, I can't access my account to even cancel it.