Telstra Outage in Rockingham, State of Western Australia

Are you a @Telstra @NBN_Australia customer. We've been having connectivity issues overnight. It seems that the Telstra / Big Pond DNS has crashed. I've just modded my Wife's phone & @Foxtel STU to use the @Google DNS 8.8.8.8 & 8.8.4.4 = Hey Presto problem solved. TI

So my elderly mother went to the @Telstra store in Esperance to ask to get her ancient 10-year-old pre-paid phone network unlocked. As she was told to do by both the website and when she called. The manager refused. It’s like they’re BEGGING for TIO complaints.

@DSimpso11 @byalexfry @WarnieDT @TroyHallam @dRoy @j0sharp @travfitz @EllenWhiteAus @Davelennonabc @GerryGannon @roseycatherine @Currajugle @nrcollard @Jenkins_Cath @AgPeriUrban @FionaLakeAus @stationmum101 @vet_vickyhudson @anna_elizbeth @RebeccaKelsall @SheepishSophie @lambingtales @nicktho1 @ExeValleyLamb @LadyHaywire @KatpEvans @Bovidiva @jojolarrieu @SashaDistan @davidbarrettvet @CapMeister @EJuler @BcfCarol @muddymuddymum @Hebrideanrefurb @Clays2Game_Lady @WendellThomas14 @1noeloconnor @GertJanHendrik3 @karenfthompson @MikeCrawshaw4 @levelslamb @GelstonLamb @Lillady @R_o_s_i_e_H @MRF_1983 @brycescott1995 @Josh_Duane @minnoDT @dansharp95 1. Telstra customer advisor 2. Telstra counter guy 3. Telstra slave 4. Telstra ***** 5. Sold phones on gumtree

@ausgov Haven’t received this one yet as an @Optus customer. Did get it on my work phone 12 hours ago, which is @Telstra (urgh, Telstra 🤢)

@hashbrowne The only bad thing about not being a @Telstra customer. Otherwise I’m rid of a toxic ex. What an awful company! 👎🏻

@Russell_Woolf @Telstra @NBN_Australia My sister had a problem with her modem, same time as us, Optus had a new one there the next day

@rjo71342 @Telstra Not bad, many more to go :)

@Telstra I sent an email via my login about a month ago to Telstra support but I haven’t received feedback.

@Telstra It’s 4G is in camp which is great as most mobile usage is there. On site it drops to 3G regularly but the service is reasonably good. Some poor areas but you can make calls confident in the reception.

@bantambaby @Telstra Hi Suzie. Login to the modem by opening a browser, type in the address 10.0.0.138. Click on advanced settings. Depending on the modem (mine is a Speedtouch) there should be reboot or restart function. If all that is too hard, switch off PowerPoint. Then turn back on. TI

Officially rid of @Telstra after a decade of pain. NEVER again. That’s the second toxic relationship I’ve removed from my life in a week. YES!!!!! #telstra 🤣👎🏻

@bcurrall80 I know @Telstra gets a bad rap, but I recently jumped from iiNet. Same plan but for extra $10/month get a 4G SIM modem incase NBN goes down. Handy for alarm/cameras etc

@Telstra Hi Ish, the technical team... what lights are on the router, turn it off and on again oh same issue we will organise a tech to come. Can’t tell you exactly when but please wait for him.... that’s the usual response...

@SurfingPunter @Telstra Don’t bag the call centre staff in India bag ******** out of Telstra for moving it there it’s called saving money #EOS

On another note, your service to recycle Telstra modems is very much appreciated. You should advertise this more. 👍

@Telstra come on, your billing department needs a shake up. I shouldn’t have to keep calling up to inform you that you have over charged again. Brilliant service in-store though.

@Telstra Order ID is 1-2334370732423 new connection asked for ASAP connection got 28th Jan 2020 date calling again the operators starts from sorry and sorry please help

@outagedetect Could Telstra been any less shit

Over the drama with our Telstra TV ! Very poor support for a faulty product @Telstra

@kymbodons @Telstra There’s an outage page - google for “Telstra nbn outage” and then punch in your address after you click on Internet.

@Telstra my internet has been very slow recently, slower earlier and glitchier throughout the day, normally after 7pm it would be bad now it’s bad at 5pm and nothing is loading after 7pm, this isn’t normal. It is normally ok with a few spikes now it’s just bad all day.

@Telstra thats 5 times in 12 hours, please fix this mess

@Telstra Imagine charging a customer for a service / product you blatantly refuse to provide. 10 weeks of experiencing 5-100+ drop outs a day. Your support staff say "there is nothing we can do until 5 drop outs are recorded, we can only see 9 in the last hour" 9 is more.than 5

@Telstra I ended up giving up on sorting out the issue tonight. It took over 27 minutes to gather details and that was before I even went through the trouble shooting process. A job for tomorrow. Thanks, Matthew.

@panicxdisco They seriously are. As someone who’s been on Optus & Boost before Telstra is the best for network plans for both phone & net comparatively bc even tho they’re lockon they’re really good for poorer ppl like me. My net is a terabyte a month for similar reasons bc they’re affordable

@skegmalone @Telstra @NBN_Australia Looks like it. My local community page reports outage all the way from Illawarra down south coast.

Hey @Telstra your app sucks. Waited 15 minutes so far just to ‘gather details’ to be able to troubleshoot a faulty modem. Not a great ad for customer service.

@Telstra Yep did that they suggest try again at 8am , which is why original issue wasn’t pursued .

@nullY_V @the_scotsman_ @Telstra In Bateman's Bay and having issues here too with home WiFi and my Belong SIM which uses Telstra network.

@manhdog1 @Telstra Mine is down as well , so Is my mobile data