Telstra Outage in Rockingham, State of Western Australia

@Telstra Would it be at all possible to speak to someone who can actually help with my bundle billing. I don’t want to have to talk to three different Dept to resolve this issue. It’s a bundle account for a reason. Your customer service is deplorable

@Telstra INT 1-2182984659100 Just had online chat with Rochelle who assured me she would transfer me to velocity to resolve my complaint as she cant arrange call back. Even though I said they would be closed she called me & transferred me to a closed call centre. Telstra is insufferable

@Telstra Well good thing I didn’t hold my breathe. Was told I’d get a call back from complaints officer. Been a week received received an email for feedback on the “outcome of my recently resolved complaint”. Yet another “promise” this joke of a company can’t keep. Asshats.

@MurraySmythe They will investigate if >4 nuisance calls from the same number. Problem the fraudsters use lots of different numbers, even no number coming up as 'call overseas" or 'private' blocking identity. #Telstra & #Govt should have laws about unsolicited calls. Proving is problem for us

@mormorlady @rubin_angela I had one claim to be from Telstra. I asked for a reference number, which I wrote down (has lots of r for rats in it) then I asked for her supervisors telephone number, & she hung up. Deducted she was a fraud. Normally I just don't bother with time wasters.Tell them FO & hang up.

So please call 61177160 rather than our normal 94125700, until Telstra corrects the problem at an unknown time in the future. Please share as we are worried that emergency patients particularly may suffer if owners and vets cannot contact us after hours.

@NewtonMark I'd wager that the Telstra Gen 2 smart modem is probably the direct cause of network congestion. Nice touch though to hide NBN disconnections with a fallover to 4G

@cheryl_kernot @Senator_Patrick Cherry is correct. I was made redundant by @Telstra. Most if not all of the operation is now based either in India or the Philippines. This outsourcing would never have happened under Govt ownership. TI #sayNo

@deemadigan @TaodeHaas @Telstra @Telstra are the single worse company this country has produced. As far as I'm in they woud need to pay me,4 the rest of my days, to have an account with them again. For pain & suffering and time spent on fruitless calls to fix fk ups. 🖕#FuckYouTelstra🖕

@Telstra when it has been over a week that elderly customers can't get online or have a home phone #nbn but support tells them to do the same thing and expect different results #insanity

Gotta love Telstra using a song off the mighty Megadeth's 1st album for one of their ads! About time there was some decent music on tv compared to the utter shit that is usually brought out these days. #metalkicksass

Telstra TV, or get your ass to a venue near you, if I can you can. Like me show your support for all netball organisations and the sport in general, let's get the support for this game that it deserves, let's get the funding for this game that it deserves. IN FACT LET'S GET

@TheSportsFreak @SevenPerth @AFL @Foxtel Have a soul, so VIC thing no issue 😉 Kids + my own sport in an hour, rules out pub. Unfortunately not a @Telstra customer for the same reason I had to ditch @Foxtel (💲💲). And love @abcgrandstand coverage, but nothing beats pictures. Your point is valid tho: 1st world problem

@Telstra 4/ when you have dismantled and dismembered any semblance of cohesive customer support in the name of cost. Revenue shrinkage will surely follow thus rendering your cost reduction ambitions a fools errand. I’m a shareholder and as a customer but likely neither for much longer...

@Telstra 3/ Tim, these actions by @Telstra management in trying to reduce costs have rendered your business incapable of efficiently dealing with even basic customer service or technical queries. Your attempts to innovate using “automation” are of little consequence.

@Telstra 2/ Tim, your business has systematically gone about dismantling any intelligent and capable customer support/service capability over the past 10+ years so my beef isn’t with the poor souls in your call centers who scroll through scripts to try and resolve issues...

@Telstra Hi Tim. 1/ The team advised (after 4 days of bouncing between different departments) that the problem would be solved in another 24-48 hours but they didn’t want to “set unreasonably high expectations” and would “be in touch”...

The gentleman suggested Complaints. So I asked to be put through. But Complaints is not open on the weekend. I asked if there was anyone in the whole organisation who could help me. He said no. I thanked him for clarifying why we are leaving @Telstra

So now @Telstra has cut off the landline, without being asked. So so can’t port the number to iiNet. So I call Telstra. But it’s a business number, and the business team don’t work on weekends. So I ask to speak to someone ANYONE who can help.

It’s ridiculous that a company like #Telstra does what it likes with the users and there is no entity that regulate them, Telstra charges its fees in #Australia but operates from overseas with people who don’t care about the service and doesn’t even know what they are talking ab.

@JohnnyLydon @davrosz @Biggy1883 Geez that was the issue that frustrsted the hell out of Conroy. Telstra's lousy unmaintained pits & copper! 6. Years. Ago!!!

@buerckner_robyn @DrJewmelon @KondininGroup No just on the Telstra network - but the antenna test results we gathered should be identical. Will check with Powertec as to an ETA on the Optus GO unit.

@simonahac I seem to remember some people saying the same things about GSM when I was @Telstra. Keep the old AMPS (analog) network, people would say. Now Telstra is rolling out 5g. TI #BackToTheFuture

@ChrisOgilvieSnr Oh buggar me dead! Like we didn't know the old Telstra copper was making the #NBN slow!! #FTTN! @MeckeringBoy

@Optus congratulations, I thought @Telstra was bad at customer service, but your sales team takes the cake. One week on and I still can’t get 2 phones and 2 ported numbers without every step being screwed up

@Telstra No they couldn't tell me why it was cancelled and I have no interest in placing another order This is just the latest in a line of failures to provide service or support. I've been a Telstra customer since I was 12 and I'm sick of dealing with this incompetence

@ahuijsen @Telstra I swear if I have one more person say "I understand your frustration". No. That is a horrible technique, it just makes it worse

@TexanMeg @Telstra They’re horrendous. 4 major issues in 9 years for me. Time to divorce them. For good!

Telstra Telstra Rhymes with Hellstra Don’t move house Or **** about With your account Or you might find That in due course Your number costs A lot more Than you thought

@amaracampbell @Telstra @acccgovau @Telstra have a process that foists all the costs onto the customer. I’ve spent hours on the phone waiting whilst they frig around doing nothing of any substance. They keep you on the phone for no reason.

@Telstra why not text a customer to say you about to call them. Not leave a text after you called as you did today. I ignored it 02 8291 0000 as it was out of business hours AEST. As I get constantly get scam calls

@MeckeringBoy One of #Abbott #Turnbull's monumental stuff-ups. They should be personally held liable for #NBN disaster. Any #Telstra technician could have told them (& probably did) a lot of the copper was stuffed & no-one to fix it. #Lnp wreckers. #FibreToNodeFraud @TaodeHaas @billshortenmp

@Telstra your customer service chat is beyond ridiculous. 3 hours and transferred 15 times and not one person can help me with interim data compensation for a new faulty modem.

@andy_penn I’m an Australian living in Singapore home to visit family and let me tell you the @Telstra wifi is so shockingly bad you should be embarrassed. There are few places in the world it is this inept

@iiNet Thanks Waheeb but we got wires crossed. My issue is with Telstra cable outage in my area. Consider me ‘problem solved’ 😅

@aus_business @SupratimA The wholesale charges for @NBN_Australia are amongst some of the most expensive in the OECD. It wouldn't be so bad if the network was 100% FTTP. @Telstra made 65% profit margin on retail PSTN & ADSL. On NBN the margin is less than 25%. TI #nbn

@Telstra Been around that loop multiple times: nothing happens. The fact that a technician was able to contact me within 2 days to fix a fault, but was unable to do so because of Telstra’s policy (no technical reason) proves that the problem here is purely your administrative processes.

That’s on top of the phone calls and waiting around for techs never to arrive when I was a Telstra customer

NBN told Telstra it was their problem to fix. Now having same problem with Optus.

@Optus You need to fix what ever is happening!!!! No internet or shit speeds for 2 days now fix it before everyone moves to Telstra

Stores in central Mandurah are experiencing EFTPOS outages. Shoppers are able to sign for their shopping, pay with cash or go without. It’s believed the issue is Telstra related. #wanews

@Telstra Hi Telstra team, the online light is now on magenta for the Telstra modem and I've tried everything to fix it from reboot and reset, but nothing. Please help.

@Telstra Duri the outage I rang Telstra twice. Received conflicting advice from operators. I filed a complaint and received an unsatisfactory offensive and intimidating reply that appeared to be cobbled together. Unprofessional I also tweeted here. Lost time and business.Very poor show.

@Telstra From the very beginning 23/1 the outage reports followed a pattern. Fixed within 12 hours, then changed to within 2 days. 5am this morning it was 12 hours. 6am it had gone to within 2 days again. I checked every hr today said 2 DAYS. At 12pm Voila! Net restored!

@Telstra It appears to be houses on my side of the street in my suburb. I discovered this by entering the addresses in the outage section. Telstra advised there was problem in my area.

Have had no internet connection since Wednesday afternoon.Telstra said would be fixed by Friday25th 4pm! Still not fixed! Have small business to run. Outrageous! Been loyal Telstra customer for 23 years Very poor!Time to move to Optus! @telstra @networkoutage

Interestingly enough @PerthGloryFC fans with @Telstra aren’t able to purchase the Telstra customer $20.00 tickets while other clubs can 🤔.

@Telstra I now have 2 bills for a service that has not been provided. We all know what the royal commission into banking said about charging for no service.

@Telstra @Telstra has all the info it needs to resolve the issues and email me as to the progress. There is no reason I should spend on second more on the phone. That is what really working to resolve issues requires: not shoveling costs (time) over to the customer.

@Telstra You betya. 3 open issues with @telstra and 3 with the TCO. Still waiting for someone at Telstra to take ownership, follow through and resolve the issues, rather than having me chase them and wait spending my time, at my cost, on the phone.

@Telstra What you’re saying is incorrect. Deleting external antenna jacks makes it HARDER to connect the device to the network as a much needed external antenna cannot be connected! The device doesn’t work indoors!

@Telstra That’s terrible value. Hi @Optus

Thanks to all who called the Telstra customer helplines to get them to unblock us. If you're still blocked in Australia, it worked with Telstra, consider letting your ISP know they're in the wrong. 😀

@Telstra Nope that live chat was a waste of time. Spent 20min work a stupid bot that was no help at all. This whole process has been a disaster.

@Telstra Also tried chatting to your Tech guys and they just made me wait ages without a response. Not wasting my time for this crap. You have my details, please fix and I will be contacting TIO if there is no solution in the next day or 2.

@Telstra I've checked and no outage in my area. Tried all the troubleshooting and restarting the modem and nothing works. Been like this for the past month. Not happy that I'm paying for a service I ain't getting and you guys have the nerve to increase the cost as well. Not happy!

@ShaktiEvo No fair enough. I’ve been trying to cut down on ‘wasted’ expenses like phone repayment/monthly Telstra fees. I like the gold best although the dark greeny colour is quite smart, if a little understated!

Loves when the @Telstra wifi goes down for 48 with no warning 🙄

@Telstra ur fkn internet is so shit, cuts out for a few seconds constantly and kicks me out of my games holy ****

@michaellobb Don't you love it. You might as well go back to dial-up to get better service from Telstra. #TelstraFail