Telstra Outage Report in Rockingham, State of Western Australia

I don’t like to admit it, but I was wrong. I thought @auspost had the worst customer service. Then the nation’s largest telco @telstra, said “hold my beer” - try Telstra shops like Belmont WA. It is chaos. If you need to go to a T shop, take a cut lunch and a drink. TI #awful

@Telstra Ok that sounds really weird. Have you sought professional help for this condition? Asking for a friend. TI

@Telstra @NBN_Australia 18 months of consistently poor service & I finally lodge a complaint w the TIO. Within a couple of hrs Telstra emails how suddenly important it is to ‘resolve my issue’…arrange a callback in 2hrs…guess who doesn’t call?? Absolute Dogshit…

@Telstra @NBN_Australia had enough putting complaint thru to Ombudsman…

@Telstra Still no luck and being timed out at the login stage.

Hey @telstra, why is it currently impossible to recharge a mobile phone? When do you expect to fix it?

@Telstra why are my emails still not loading from your website? 2 weeks now and still no resolution.

@Telstra more problems with emails again today??? This is the third time in a week that my emails are not loading on your site. What’s happening?

@Telstra 90 mins on hold to get through to customer service. If I owed you money you would be on to me fairly quickly!

Hey @Telstra remind me again why I pay you ridiculous monthly fees for a 5G plan when I'm constantly scrambling for an H+ signal in Perth?

Anyone else having issues with @Telstra emails?

@JonDeeOz @Telstra Unfortunately we expect nothing less, it’s where the customer comes last

I'm an #Optus customer, so if a hacker now has my #Optus email address, all I have to do is change to Telstra, or other Server and voila...one problem is solved! 🙌🙌🙌

@Telstra Because **** global warming and strip mining because l want a new shiny thing.

@Telstra I will literally never have the time to waste trying to get Telstra to fix up yet another stuff up on my account.

@Telstra I’ve been trying for over 12 months to get you to fix my address, which you can’t do. I loathe your app and stear clear of it.

Does @Telstra online messaging ever result in a successful outcome for the customer, or is it just another way for @Telstra to avoid providing meaningful assistance? Asking for a friend 🤔

@Telstra There were issues in our area earlier in the week.

@Telstra Ooo - now it’s changed - planned outage 1 March

Hey @Telstra you keep telling us how good your network is and your technology SO WHY CAN’T You STOP these parcel delivery spam messages I get between 1-6 every 🤬day at all hours OVER IT

.@telstra apparently even though I only have 1 account with you there are 2 linked to my name and because sending a bill with a Bpay code is beneath you, I can't use your mortifyingly stupid app to pay a bill. Please advise

@MarkDando4 @k_eagar @c_s_wallace Have you tried getting any sense or assistance out of a Telstra customer service operator lately, Mark? Or perhaps that should read, have you tried actually getting onto a Telstra customer service operator lately? 👎

@JNGold @DaveFink_ I’m going to try and activate roaming on my Telstra mobile sim and check the costs. Thank you lots for the help!

My quiz score is so sad 🥲 If I fail this class, I will jump off the telstra tower

@Telstra I haven't spoken to the technical support team. The issue is with the service. Since the upgrades service has gone back to pre dial up, it's horrendous all around the north east of Victoria. @Optus customers have zero issues, only your customers are having issues

@Clown_Btw @Originfnn im a telstra and they work amazing just customer service is a bit

@Telstra Slow, repeatedly having to sign back in, keep getting error messages when I try navigating links inside the website with “please try again” or words to that effect.

@Originfnn Alot of people are having that **** happen to them I'm pretty sure it's a fortnite issue bc it happens to me and I'm telstra

WTF @Telstra ?!!!!! Been trying to access my account online for most of the day and at this stage I’m deadset ready to put my fist through the monitor. If it wasn’t an iMac I probably already would have done it. Your site is a friggin joke!

@Telstra This has been an issue since you did upgrades in Feb. It gets so bad that a text message struggles to send at times. I've tried everything available