Telstra Outage in Badgen, Redland, State of Queensland

@Telstra AGM sees them complaining about the NBN however their biggest problem should be customer retention. I always have a problem when contacting Telstra, tried to get an esim as a replacement for my physical sim, and I’m asked for a driving lience I don’t have. #esim #NBN

@Telstra There gave been no disruptions reported. Your staff have said the problem is at the Telstra end. We've been told there's a block on the phone that has supposedly removed four times. There's still no phone and no internet.

@EmmetOC_ @Telstra "It will take 2 hours to fix." "It will take 24hrs to fix." "No, wait, 1hr." "Or 2-3hrs." "It will be fixed as soon as you get off this call."

Day Two of trying to get phone & internet issues fixed by @Telstra ... Dealing with call centres who don't listen then flat out lie ... Exhausting.

This is so unbelievable @Telstra this has been such a waste of my time as a new customer joining your service. I am already so disgusted with your service before even becoming a customer.

Was on hold with Telstra for 4 hours today and didn't go through to a support person until my previous Sim cut out. Wasted 4 days going back and forth between the store and home to try and fix the problem. I am beyond triggered and have had the worst day.

Signed up for a new phone plan on Saturday Telstra had issues with it all Sat + Sun Telstra didn't help all Monday BC holiday Took all day until 5pm to switch service to Sim Store closed can't collect phone til tomorrow So sad, 5 day process to get this new phone. What a joke.😣

@factordex @Telstra @NBN_Australia Holy shit

Have been with Telstra since 1972-have not had a problem. Now on NBN, still with Telstra- have low needs - fixed cost $88.00 per month - all local landline & mobile calls free. Suits me down to the ground.

@Shaun_R @Telstra It’s funny how Telstra (and I guess most Telcos) still have that same bureaucratic inability to rapidly resolve an issue. I get the same anxiety dealing with Telcos as I did Centrelink and AusPost.

@Telstra It has a yargi rooftop antenna. Installer says the issue is alignment of distant cells and jumping from one to other and dropping out. Have 4 bars on Optus.

@Telstra Yes it was reported through the platform and also by phone etc. zero acknowledgment of an issue. I then paid for a Telstra home booster and external antenna which has only marginally improved the signal. Ok on 3G, terrible on 4G. All this in a Brisbane suburb.

@Telstra Matthew, thanks for the offer but @Telstra mobile coverage is so poor at my house that extra data is not much use. In fact I have to rely on wificalling to use the mobile. Fortunately our other mobiles are on @Optus which has great coverage.

@Telstra No point 4 calls now around the same issue. No call back from customer complaints, issue not resolved. Wasted my time. Time for assistance from the telecommunications ombudsman.

@Telstra can anyone help me with a billing enquiry as i’ve been billed wrong again.. 3 months in a row 😑

this whole no NBN between the hours of 6pm-12am is getting REAL annoying @Telstra How am i supposed to run a livestream with 0.89 upload speeds. 3 days in a row! Y’all are starting to cost me MONEY. And i don’t wanna hear “We understand your frustration” just fix the damn issue

@randlight I empathise with you however Telstra should look at their own broken service model

@Telstra Is Telstra Velocity down at 43a Peel St, South Brisbane, your online tool isn't working and I don't want to have to wait to call Velocity tomorrow to find out.

If your after some useless customer support look no further than #Apple and #optus another cracked screen and no assistance. Looks like #telstra and #Samsung will be the winners here

@Telstra Our internet is down - HIGHGATE HILL QLD. Please advise.

Been waiting for ages in a @Telstra store to cancel a service... bet they’d be quicker to assist if we were signing up like the other people walking in & being served instantly 🙄 #poorservice

@slsandpet @BigVapingNunga Isnt it sad ...Telstra used to have Australians to speak to . Not pigeon English we understand ever third word ...I use Telstra Shop for all probs. Hate it now.... Poor thing . harassed via Pigeon English....

@Telstra @Optus.. Please help my darling wife I miss her 😢 #auspol #NBN

@gerrycircus @Telstra Issue resolved on phone now. Am in conversation with @Telstra now @gerrycircus. I’d like to know why everyone can’t be trained to help less abled customers. Keep you posted.

@emlafudd @Telstra Actually the real scam is when the @NBN_Australia is connected. Absolute shite at my in laws at Albany Creek apparently. Drops out..unusably slow..pathetic.

Hey @Telstra disappointing that I made a detailed appt online for a store to fix home handset for my hearing impaired dad, only to find out once there nobody could help and we were sent home to call your Disability Service number. Pls update website with this info.

@Optus Thanks but your service has been awful. What you could do is not sell people in West End/Toowong postcodes your data products when you KNOW your infrastructure in the area is at capacity with speeds below 2MBps. I got speeds 10x faster in Bali. @Optus @telstra

@GailMcfarlane1 @BelongAU I jumped on here and searched for Nundah outage as it says my WAN is down, but Telstra site says no outages at this address :/

@NBN_Australia leasing @Telstra copper with @Optus as a retailer is a perfect example of how three providers is not better than one. A lot of 👉👈 finger pointing as to who has the issue all the while the customer (me) with awful internet....#sortitout

Really p-ed off at @Telstra continuing to sell my elderly parents products they don't need. Son1 is down there trying to sort out the pile of mess. Bloody predatory stuff IMO.

@SharonHepworth3 Ouch! No I would lodge a complaint with their customer service- worth a try, especially if you’re a long-term customer.. We had similar issues with excessive roaming charges from Telstra, they were good about it.

@Telstra @Foxtel I actually hate you! My poor old parents have recently moved. You’d think it would be a pretty standard call regarding a house move. Not with these wankers.The fact you speak to a foreign call centre is a bloody huge blight on your Brand! Useless! 🖕🖕🖕

@Telstra Still not working!!

@Telstra cannot even resolve a port in issue ! Your staff have been very unhelpful

@Telstra Yes there is an outage at your address ... Services should be restored: Within 6 hoursLast updated 1:24pm ..... that is quite a long time...

@Telstra Is there a problem or known wider outage #NBN or #Internet Our Internet runs "Your Broadband service is working in backup mode" with 4mbs download.... #Daisy #Hill 4127

@Telstra your service is disgraceful. I have four accounts with you and yet you continue to bombard me daily with automated phone calls for an individual called ‘Casey Robinson’ that is not me. I call to tell you to stop and your call centre staff could not care less. Appalling.

@Telstra Ok, the consultant I talked to couldn’t help me...

@FionaLakeAus @always_farmer @GusWhyte @Telstra The local @Telstra store is appalling, told my father in his late 60s to wait and hour and a half to pay a bill. Won’t let you in basically as there is a gatekeeper who trolls the entrance collecting details and assigning you a spot in line. Absolutely no customer service at all

@Telstra It may be officially time to jump boat to OPTUS, not ideal situation but after the last 3 months of my Internet randomly going down for days at time with no explanation the frustration is a 10/10.

@Telstra Internet down once again in 4179, great work. Please stop allowing me from finishing my assignment for the second month in a row with absolutely no compensation..

Stressed out today. Going onto the dreaded NBN HFC. Heard nothing but bad things about the Arcadyan Modem from Telstra. Especially how its causing all sorts of issues with Xbox.

@Telstra Sure; just trying to get the facts straight for when I make that complaint. From what you’re saying, it sounds like that SIM shouldn’t have worked at all! (Since it wasn’t on a valid plan for overseas)

@Telstra I never agreed to anything like these charges. The people I spoke to on the phone tonight were extremely unhelpful and uncaring and couldn’t even get their facts straight.

@telstra You"ll understand the cynicism perhaps about any 5G promises. Your service reeks of bad faith and distrust.

@Telstra I keep getting told 24-48 hours and it will be completed, this was last week. I rang up on Thursday and I was told to wait another 72 hours. Absolute nonsense, just fix it or if you can’t tell me and I will go elsewhere.

@Telstra I’d be happy if you’d make my adsl work first, everytime I talk to an employee no one can give me an answer to what the problem is. And you have the cheek to send me the bill within the first 2 days. Terrible customer service too, useless.

@Telstra have throttled our backup 4G internet, which we have been using while we wait 4 months to get NBN installed... We can barely use the internet - can’t even FaceTime with loved ones 😞. Fortunately I have an open complaint with the ombudsman. Disgraceful. Cc @ACCAN_AU

@RBJRON @AussiemacJ @Telstra I'd absolutely demand a new one. You have to go really hard and be persistent. I got them to offer my old dad a (temporary) satellite phone when they failed to attend an appt to fix his landline. He can't use a mobile (hopeless at it) . They make a fortune from us.

@RBJRON @AussiemacJ @Telstra @Telstra..if a lightning strike can damage ypur equipment surely you can replace the thing..he's a loyal customer and still paying for internet ..don't treat him like crap.

@Telstra There is a crime here though and that is the limiting of the NBN to let telcos catch up. Their real issue is the NBN means the telco/ISP is irrelevant as ALL ISPs have access to the same speeds. Which means the difference would become customer service.

@Tegan_Writes Exactly! Telstra is a Joke! Im in North Qld Right near Towers! Constantly receive No Service! Yet these CEO'S can receive Huge Payouts, Sack Workers & Privide No Service. IM GOING WITH OPTUS!

@Cameron_2022 Yes. While Telstra was flogging the introduction of its Uber expensive 3G network Japan was rolling out 4G. Telstra have never been about the technology only how to maximize each cent it squeezed out of consumers. Expensive plans with tiny data inclusions.

@JoeMonday42 @Loud_Lass @AustralianLabor When the Howard govt sold Telstra as a whole they created a private monopoly and not competition. Hence the rate at which services were being rolled out was far too slow. That was why the NBN was needed because private enterprise was not going to roll out fibre to regional aus.

@EvilHayama "Telstra chairman John Mullen has claimed all Australians would have access to high-speed internet at a "fraction of the cost" if the government had not proceeded with the $50 billion National Broadband Network project."

Oh this is fun. Looks like I'm bunkering in for a war with Telstra's 'customer service' line.

@Telstra Big thanks to Justin at Tech Support Bar Helensvale store, who made the time to help me at short notice. Your kindness, help & care made my day. Dealing with public can be hard but is so important. When customers are valued & looked after, business thrives👍🏻

@theage Not buying this from Telstra. History shows that unless they are forced, they do next to **** all to improve their offering. Witness the atrocious service on cable broadband to those who had no choice

@Telstra why does my nbn signal keep turning blue, going to mobile delivery.. it's been days out of this month, can't even stream netflix & i want recompense! pls let this tweet suffice as contact between us you have my account details for remittance tnnx

@joelycett @Telstra once sent me someone else’s full account details while I was on a live chat fixing a payment issue. I said “um, that’s not me,” they replied, and god I wish I’d taken a photo of this, “sorry, wrong send.” Then disconnected the chat.