Telstra Outage in Badgen, Redland, State of Queensland

@DavoMcDavo @BelongAU @Grid_Series Got a text message y'day that if I didn't pay for another month my Internet was going to be cut off but Id only had it on for 9 DAYS! She claimed I had the internet since June yet I was covered by Telstra in June & July. Had to back-pay fearing disconnection! It's been horrible

@Telstra @NBN_Australia outage in 4304 QLD.

TELSTRA | Why do your complaints office call at school drop off and pickup times. Then fail to allow the phone to ring long enough for the customer to answer the phone? #fail @Telstra

Note: can’t work from home when internet is down @Telstra

@Telstra have been trying to speak to a human for over a month to get NBN installed and wow 1000 messages “like texting a friend” what a joke! 1 month of circles! This is the worst customer service experience EVER!! #whereismynbn

So annoying that I can’t watch the #hamilfilm on my @Telstra tv Roku system because it doesn’t support the @disneyplus app in Australia! Customers have been asking for months and still no satisfaction. 🤬

@Telstra I think it will be sorted on 10 July. Five week delay from order to installation of internet in Brisbane. I think my order got lost. And lots if phone time to find out just what was going on. Not without its problems for me. Fingers crossed for 10 July 2020. Paul

@AKtech2021 @Telstra Can’t :-( Only have the Telstra Cable NBN Service in our area :-( sucks.

@NBN_Australia Think it’s more a Telstra issue as it’s been 15 days with the nbn devices on hold in their warehouse. Thanks for your reply though.

@Telstra terrible customer service. Waiting on NBN...people in my street are now connected with other providers..messages 6 hours via app and no reply...

@MColvinMcKenzie @ray_peck @Telstra @WilloughbyCity Having worked as a A. grade Ganger' for BCC, that's a toe tripper, I daresay there will be incident reports made about it previously,looking at the mould on the concrete, (never been inspected), that's just my opinion tho'

@simonswiss @Optus Switch to Telstra mate. I know everyone loves to hate them but you can’t beat their mobile network

Been working from home for weeks and today is the first connectivity issues I’ve had. WiFi has gone completely. Fair play to @Telstra @NBN_Australia they’re on the case!

@jdaalder I’ve been seeing this weirdness too. Slow or no loading on wifi - so Telstra over NBN HFC. Turn off wifi - kick to Telstra 4G, all good…

Protip; if you're switching away from Telstra and you have the smart modem, check the reviews of the modem you're getting from your new provider. I was given a NetComm NL1901ACV. Weak WiFi signal & constant dropouts. Telstra smart modem reinstalled and haven't had issues since.

So @Telstra support centre won’t answer my calls. They direct me to the app. The person on the app literally says “I’m not sure what’s going on” and says I need to call the support centre. I don’t usually complain but this is the worst service I have ever received. #telstra

@Telstra Hi Ryan I can never progress to the payment page. Got my biz partner to do it, put through a biz account instead as he could get to payment page. We r still waiting

@ellispeta @Telstra I tried to get dongles all day. No luck. So got a pretty paid sim to put in a super old iPhone to hotspot but @Telstra activation has been down. Phone numbers said do online, online not working. No call centres. #TelstraFail

Everything in my world seems to be taking longer. My computer has slowed down. I no longer have email.(Optus has no online techicnical team). It took me an hour and a half to get through to Telstra. My washing machine is broken. My TV doesn't work. All I have is Twitter. TGFT.

@telstra why is there no way of logging a fault for broadband online. Not great for modern Telco. I just called and wasted two hours on hold then you cut me off to say you can’t help at this time. Tried your 24/7 app can’t find where either. #UnhappyCustomer

Goodbye @Telstra . Seriously such poor performance. And stop blaming covid 19 for everything. The rest of us are work. Welcome @Optus. My new supplier

@rjlohan Anyone on the Optus or Telstra network

@rjlohan I use ALDI mobile, who resell access to most of the Telstra network for reasonable prices. Also, have unlimited rollover of unused data.

@BenVezina Same experience with Telstra. We notified them of the move on 8/8, moved on 6/7... got nbn working 13/8 after many hours revisiting the store, phoning the helpline, lodging a complaint & gathering evidence for the TO. Debits didn't stop tho, just the wifi.

@Telstra Neighbour told, only mins to txt less than half a k today, sometimes a txt takes hours to do that. Understand stress all round, but this is beyond silly. Ph cut out while I was talking to 3BA Ballarat Monday.

@Telstra Can't check, limited dexterity & mobile net slow as treacle & hangs. Then takes time to sort - calls missed in meantime. Neighbour spoke to apparently UNMASKED crews yesterday

@Telstra is there a 4g outage in hornsby today?

@Telstra two crews yesterday, landline back, briefly. No dial tone this morning. 150 k Melb, neighbour just out hospital, a week now. Home net, that's MONTHS. You keep taking $, no service. Crews covid safe? #moneyfornothingTelstra #outhereonourown

@Telstra Sometimes I really do wonder about some of the "rules" you have in place around services. I already have one post paid service and a sim only on my account but in your wisdom I can't convert the sim only to a post paid because our family has only been with you 4 months?

Hey @Telstra you just sent me an email telling me you are going to automatically increase (or your euphemism "upgrade") from $45 to $55 a month - then you say that's $5 more...wtf? I don't want to "upgrade" and I find your email really deceitful. Anyone else think the same?