Telstra Outage in Mount Barker, State of South Australia

Colonial Stadium (2000–2002) Telstra Dome (2002–2009) Etihad Stadium (2009–2018) Marvel Stadium (2018-2020) Proud sponsors of a shit playing surface for over 20 years. #BBL09 #AFL

@NBN_Australia We just got our NBN connection back 15 minutes ago (after 13 hours of outage), @Telstra is still showing an outage page on their website tho.

@Telstra Belong is the worst. I've never had the run around so much. Hours of nonsense even lies. Money lost because of Belong's incompetence and the nerve to tell a customer to cancel they're card! Rude af

.@Telstra thanks for sending me another bill. If you want me to pay you might want to ensure you're providing me a phone service for which I should pay for. Merry Christmas. #Telstra #Itshowweusedtoconnect

@Telstra I have had a complaint in for over six weeks and everyone says they will make sure the case manager contacts me but has never happened.

@ByrnsyDarren @Telstra Good luck with Telstra helping with that. I have an on going problem and it is just ignored as it’s easier.

@Telstra- not happy to be without internet at Norwood and I'm told there is no solution before Monday! ADSL wasn't working & was on 4G backup. Got text from you telling me to connect to ADSL to avoid slowing down. Called 133933 and was told not to worry. Today got disconnected :/

@spike77_7 @CanberraUnited @PerformanceTVL @NewcastleJetsFC mmm I’m a Telstra internet customer and not a mobile customer 😡

@MelbourneCity So I’m a Telstra internet customer and not a mobile customer 😡

@Telstra I don't have a service.... trying to port over. Still waiting. No one can ring me.

@Optus @VodafoneAU Hi @Optus I have DM you guys just waiting to hear back! Turns out you also have not updated the new deal for my wife either. Really really poor. If this doesn’t get sorted today will be returning phone and going back to @VodafoneAU or @Telstra

@thebeerbeagle You could stay in Australia and have access to @Telstra's #5G network and the ever so reliable #NBN. Or just move @TwoTribesBrew HQ to Adelaide for @CityofAdelaide's 10 gigabit, most connected city in the world.

@thebeerbeagle @EE You could stay in Australia and have access to @Telstra's #5G network and the ever so reliable #NBN. Or just move @TwoTribesBrew HQ to Adelaide for @CityofAdelaide's 10 gigabyte, most connected city in the world.

@Telstra Thanks, unfortunately @kayosports don’t respond/actually do anything to help/resolve the issue. Just blame the ISP @kayosports_help

@ComissionerKate All horrible but best service area Telstra

@NBN_Australia BTW, @NBN_Australia my mobile phone is with another provider so I can't get extra free data from Telstra while the problem is resolved.

I answered a phone call from a private number because, you never know, it might be my GP ringing to reschedule my appointment next week but no, it was a scammer from "Telstra"

@Optus #AllenLew make good on your statement you will sack staff responsible for poor service - I've spent 5hrs of my time seeking to transfer a Virgin service to Optus Your CreditReview numpties need a rocket up em ref 2005236605 Call me or I'm off to @Telstra @HarveyNormanAU

Seriously @JEChalmers do you think we are idiots computers have software problems that sucks but the tax office fixed it, banks telstra and other hi tech businesses have similar problems but to try and get is to accept that the Gov missed the the tax rebate

If I am Vodafone , I will developer a software name it 6g, ask Telstra together, all the cbd having free wifi, just need more free wifi signal, and then charge some money , input some speed, that ‘s it. Saving your money , making big income.

6g software, use WiFi , ..... I just ...... but I could tell you, a whole Australia having Telstra air, and all the CBD having free WiFi signal

@Telstra Internode with telstra doing the provisioning. First scheduled appt they never knocked despite us being home all day, second didn’t show up. We took 2 days off work to accomodate and can’t do again.

We still don’t have internet or a solution for the internet and I am so so angry (I never get angry) and exhausted from trying to sort it and I will *never* use the companies (@Telstra @Internode ) involved again because they failed on all four of the above <end rant>.

Chatting to @AlanHickey5aa on @1395FIVEaa after 2 about all things tech including today #antivirus advice & 4g #telstra issues for #apple devices

Thanks for not having the Telstra plaza bar open after the game @TheAdelaideOval you money grubbing, anti-sports supporter sacks of shit #AFLCrowsHawks

@JoanBloggs @rmar1222 @johnlittle Y'know Joan, I once lived in an inner suburb, and had problems with the phone lines. The Telstra tech checked the lines, and found that they had been laid in the late 1800's. I don't think they've been replacing yet, because a mate still lives there.

So @telstra there are three weeks before I am going holiday and I would like my mother to have access to the outside world. I am officially at my wits end over your incompetence and lack of customer service. #nbn #telstra

@verbaliza @Optus I used to have that with @Telstra what a mob of c. Ill never do business with them again

@Telstra Apparently you (Telstra) are having ‘technical issues’ and aren’t giving TPG any indication as to when the issue will be resolved or when I will be connected.. 2 and a half weeks without internet and counting. Dismal service

@Telstra The Case manager was unable to resolve this matter because the case manager wasn’t interested in resolving the problem by reasoned argument. Rather they were interested in having their own way & saying whatever suited their position including making false statements #Telstrafail

Dear @Telstra @NBN_Australia thanks for canceling my order for a thing you’re forcing me to do because you don’t read your own customer notes. Really appreciate your incompetence and the inconvenience you’ve caused me. Idiots 😒

@andy_penn @Telstra still waiting for response from your CEO Complaints - Specialist Mr Ramandeep Singh 7 Dec & from your office 15 January - as a shareholder I have seen share value decrease & cannot understand why we treat our customers so badly #telstrafail #telstra

@Telstra I read through all the tweets in this thread None seem particularly happy with their #Telstra experience. Your replies are essentially apologies Your share price is dismal, customer service appalling, products disappointing, prices too high #telstrafail apology reply unnecessary

Dear @Telstra and @NBN_Australia please stop using the word “modem” because it’s a “connection device” you issue. It’s not a modem. The “gateway” you bang on about is the modem. So you talk about modems without using that word in any of your paraphernalia 🙄

@telstra you are totally pathetic, get your services sorted. 2 hours a joke, it has been 11 and still not working #pathetic #telstra #fail #nbnfail #nbn

@cmorrisonphoto @Telstra Same issue, cable modem says DSL disconnect. Many other people reporting same on Telstra CrowdSupport online. But Telstra status pages says nothing wrong 🤔

@Telstra A number of Cable customers having issues. Waited on phone for 1.5hrs then 30mins troubleshooting. Still no resolution.

@Telstra still no reply, typical of the pathetic customer service #CustomerService #leavetelstranow

@Telstra yet another terrible customer service... no help at all. Use 24/7 chat to be told to ring. How do you ring when your telstra nbn phone does not work

@TurtleAndBruno1 If u contact my show once we return we can give u someone within Telstra to sort this. We have had excellent results fixing these very issues. I’ve had them myself! Best for 2019

Not only this but the Telstra/Foxtel apparatchiks shut down most of their services (playback, record etc) after a change to their Wifi equipment. So they were paying $100+ a month for pre-2005 Foxtel settings. They watched less Foxtel in the end.

Since when is racing twitter full of shit commercials from corporate doodle whackers. **** you Samsung and Telstra. Jew *******. No 🍺for you cork soakers!!!

@Telstra BTW. how long ago would I need to go back for 0.32 k upload not cause issues with connectivity. Copy paste #fail.

@Internode Amazing how timely it is to see this!! I’ve just cancelled my @Telstra NBN service-move after weeks of incompetence. I hope I can get NBN connected faster & cheaper with @Internode! I’d hate to go back... #telstra #nbn #internode

Hi @Telstra I'm glad your phone system transfered me to your NPS rating after cutting me off between departments who couldn't help me. At least I was able to effectively rate the service I didn't receive. 0.

@deniseshrivell You can get unlimited 4G for $199 a month from Telstra. He should pay it all back for being so stupid.

@Telstra I haven’t asked for help - I did however ask two questions neither of which have received answers

@DavidHAndersen @andy_penn @Telstra The. Worst.

Don’t panic but my #nbn connection has gone down #Telstra

@Telstra How do I lodge a complaint against a staff member if I have their ID? I would like to speak to someone about it ideally.

love watching youtube all day because my internet is too slow to play on when someone is afking on Netflix for 16 hours a day 😔 @Telstra @NBN_Australia please help me

@Telstra To your directors via LinkedIn. I could not find any email address to report issues.

@caitlynlynch6 They should fix that glitch. A lot of ppl are moving away from telstra mobile for cheaper options.

@Telstra internet is a nightmare loading is so slow It is like in the days of early 2000 dial up what is happening Melbourne

I can honestly say @Telstra has THE worst customer support I've ever dealt with. Having my support tickets cancelled 4 times in 3 days for an issue that can only be fixed by a technician physically working on my NBN box/dish because their remote crap says there is no problem.

(I discovered that a simple non-contact live wire detector can detect the signal the NBN box sends to the DPU, and it's present in the former Telstra box on the side of the house. Therefore the fault shouldn't be in our house.)

@Telstra worst customer experience ever at Tuggerah Telstra store, staff don't answer phones and when I attended the store I'm greeted by rude staff who told me to go and sign up with Optus. I was considering switching from Optus. Won't be now.

Seems the only feature of @NBN_Australia we get in my suburb is them breaking the existing service so we have to wait 4 days (at least) for @Telstra to get around to fixing it. Time on outages page seems to just count then reset- doubt it provides any real info.

@paulformer @NBN_Australia @Telstra Holy crap, I get pissed when it's a 10min outage. 5 days is insanity.

On another note, your service to recycle Telstra modems is very much appreciated. You should advertise this more. 👍