Optus outages and service status in Wunghnu, Victoria

Problems in the last 24 hours in Wunghnu, Victoria

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Wunghnu, Victoria and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near Wunghnu, Victoria

Latest outage, problems and issue reports in Wunghnu and nearby locations:

• 
  mark mcdonell 🐅🐅🏆 (@mcdonellaussie) reported 5 minutes ago from Wunghnu, Victoria

  @CrStuartJames @Telstra @Foxtel @kayosports Ask these guys for a hand @FOXTEL_Help they have sorted out many issues the idiot @Foxtel customer service people OS cannot do or will not do and do not care or even try to understand any more. I no longer use @Telstra or @Optus because of the call centres.

• 
  mark mcdonell 🐅🐅🏆 (@mcdonellaussie) reported 6 minutes ago from Wunghnu, Victoria

  Thanks @Optus been on hold to bank for ages just staring conversation and signal dies! Time to update Wunghnu mobile service yep it’s a little town but on the major highway from Melbourne to Brisbane!

• 
  mark mcdonell 🐅🐅🏆 (@mcdonellaussie) reported 8 minutes ago from Numurkah, Victoria

  @tiger_hype @Richmond_FC 2017 Preliminary Final V GWS Giants might have actually surpassed the Optus Perth Stadium atmosphere. I have never seen heard or felt anything like it before. Oh had never seen so much Yellow n Black in the @MCC reserve either.

• 
  mark mcdonell 🐅🐅🏆 (@mcdonellaussie) reported 11 minutes ago from Numurkah, Victoria

  @3AW693 So @VicRoads if I was an Optus customer who was told by Optus my license number was stolen (accessed) I do not need to do anything & you will automatically send me a sticker this year and a new license next year! I have no need to now access Vic Roads to request new license!

• 
  mark mcdonell 🐅🐅🏆 (@mcdonellaussie) reported 17 minutes ago from Numurkah, Victoria

  @Optus @Jeffrey66443233 I went with Optus way back when you first started. Had an analogue phone 4 years, switched 2 digital. Was very loyal. Was not happy when customer service went OS took jobs from Aussies I stayed 2 long, it became impossible 2 deal with them changed 2 CO with Oz call centre

• 
  mark mcdonell 🐅🐅🏆 (@mcdonellaussie) reported 36 minutes ago from Numurkah, Victoria

  @mjrowland68 I am old Optus customer who got the email over the weekend! What happens if ID stolen and a massive loan is taken out plus numerous credit cards then all defaulted on?

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mel (@Mel241105030343) reported 4 minutes ago

  @thedailyrabbit_ We’ve gone backwards.. Last month my home internet was down all day.. l had to ring Optus from a payphone as l couldnt get a signal at home.. 15km from Melb..! Couldn’t ring to check my mum, had to drive there.. her land line was out due to internet out also!

• 
  ACCAN (@ACCAN_AU) reported 5 minutes ago

  Another #TripleZero failure has been reported. @newscomauHQ reported a nationwide Optus #outage yesterday where calls to 000 did not connect. Australians should not have to accept “intermittent issues” as normal. We need enforceable reliability standards and better regulation.

• 
  Scrumblebum (@scrumblebum1) reported 6 minutes ago

  Resides Telstra what’s the best telco provider in Australia . @Optus are the worst? What about vodaphone???

• 
  Sarisa sandy Lindsay (@LindsaySarisa) reported 7 minutes ago

  0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW

• 
  Red Crow (@redcrow_28) reported 10 minutes ago

  1. 2001 v Carl (OO) Winless from the first three games, the Crows travelled to a dreary Optus Oval in horrible thunder, lightning and rain desperate for a win. Despite the atrocious conditions, the Crows led by new skipper Mark Ricciuto’s four goals, ground out a heroic win.

• 
  Lizzie Bennett (@SylviaP44364) reported 10 minutes ago

  .@Optus I was told my phone I ordered with you would be delivered Wednesday, waited all day, no advice. Still waiting, no help from StarTrack or Optus ….bah!

• 
  Paz (@CumballDadOfECB) reported 11 minutes ago

  @AFLNow Old run-down weathered stadium. Needs a face lift urgently. Optus stadium a much better venue

• 
  Melvin M Prasad (@DJM3LVIN2024) reported 11 minutes ago

  Yeah lock on last thing he said was Samsung is having that same problem as well I don't know if he was talking about my mum's phone or my ex girlfriend. Because whwn the optus stuff took place she had the same sim card 3g or 4g 04**x7xxxs

• 
  Juan Calderon (@JuanCal41039133) reported 12 minutes ago

  @optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.

• 
  Luke Dunshea (@elldeeone) reported 13 minutes ago

  @theonejvo @JeffLadish do you think theres anywhere else you could submit this information to in aus that would actually help catch these scumbags? wild they are doing this off a home optus internet without even any form of vpn