iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Melbourne, VIC | 7 |
| Perth, WA | 5 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 2 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Anne CL
(@ACLambert) reported
@iiNet There is just no common sense being applied to this issue. The rules are being quoted without any attempt to understand that I can't transfer the service. It's not because I don't want to, by the way ....
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Miriam Cosic
(@miriamcosic) reported
@iiNet Due to numerous reasons every second ******* week. For two years. How about you just find a way to keep it working all the time? I’m paying for a continuous service, not a maybe, maybe not, in and out service.
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Tawn Comxnd
(@TawnComend) reported
@iiRhysta @iiNet Your house wiring can be the problem
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Miriam Cosic
(@miriamcosic) reported
JFC, @iinet. My wifi is down AGAIN! You’re no advertisement for the digital age... 😠 4G is on and off too. I’ve had NO roaming data the last few times I’ve been out. And rarely here at home.
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Maree Slatter
(@MMareeslatter) reported
@iiNet We have tried everything. We are bereft. One week with no landline, no gig left and no mobile cover. It really is torture. Oh, and iinet calling us, asking what can we do? Give us more data, we beg. Sorry we can't help you you say. It's dangerous to be home alone here. 😭😭
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Anne CL
(@ACLambert) reported
@iiNet Not sure what file you’re looking at but the latest email asks me to complete a survey! Let me know if you’ve got something different! #fail
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Miriam Cosic
(@miriamcosic) reported
@iiNet FFS, Waheed. You’re always telling me to step through this link. I know the contents of this link back to front. I know how to check it myself. I have studied computer science at university. This is why I didn’t want to have a conversation with you. JUST FIX IT.
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Belindasmilne
(@belindasmilne) reported
@MMareeslatter @pauldutton1968 @iiNet If the power goes out and NBN router goes down, your old phone won’t work either unless you have a battery back up. Best to have a mobile phone on standby for emergencies
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Maree Slatter
(@MMareeslatter) reported
@pauldutton1968 @iiNet iinet is a form of torture. We have access to only 120g with a dish, with very limited almost no service to make a call on our mobile phones, and every single time it rains the landline goes down and is out for at least a week. We are virtually uncontactable! Hideous.
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Comrade Weez
(@weezmgk) reported
@dayswasteorg @iiNet FTTCurb uses only a very short run of copper to the premises from the fibre which runs down the street. It's a fancy VDSL in that short copper run. The reverse power is 60VDC @ 350mA. Power supplied by the NCD in the residence. If only one NCD, it supplies all 350mA.
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Maree Slatter
(@MMareeslatter) reported
@belindasmilne @pauldutton1968 @iiNet They recently tried to take our 'spare' non electronic phone when servicing our line, I had to tell them that I need it for when the power goes out. It's sooooooooo bad.
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@sowdented @iiNet It really is trying my new year resolution to be calmer in 2021. It’s the same pattern so whatever the issue was it still is an issue. At this rate I’m going to ask for a credit for next month’s bill. It’s been like this for a week 😳
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Comrade Weez
(@weezmgk) reported
@iiNet nbn off in postcode 2778 since 4:38pm AEDT. Storm went through & took down grid power, too.
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Theirreverentlawyer
(@irreverentlaw) reported
@iiNet How about now? Calling people has not helped. After 11 days since it was supposed to work I keep getting told service is not activated
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Anne CL
(@ACLambert) reported
@iiNet What is there to discuss? You want to levy $100 because you don’t provide a service at my new apartment block. I’ve been a customer for nearly 18 years. Yet no one wants to apply a common sense lens. What more can I do?
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