iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 7 |
| Sydney, NSW | 5 |
| Perth, WA | 4 |
| Adelaide, SA | 2 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Kelvin Baggs
(@KelvinBaggs) reported
@NBN_Australia Total outage in Brisbane, Adelaide street for 16 hours and no updates. @iiNet
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Mat Leversha
(@Desokit) reported
@iiNet fix your network
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RetroMonkey
(@Retromonkey8) reported
So @iiNet refuses to read me emails or hear me out. You refuse to credit my account, you continue to call me ok the phone and fail to even come close to an acceptable standard of customer service. 3 days ago I asked for all correspondence to be conducted over email.
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John Banks
(@johnban81940041) reported
@iiNet That's not been my experience by any stretch, as you can probably see from my earlier tweets. Although I'm not surprised thaf anyone of any seniority, or even anyone in country, is willing to pick up the phone and talk to a customer. Mind you, you have my money so why would you?
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Chad McDonnell
(@chad_1994) reported
@iiNet Been having constant dropouts for months, upgrading router didn't help at all. I emailed tech support and have no response. Have been having at least 3 dropouts an hour all week recently, it's so bad.
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John Banks
(@johnban81940041) reported
@iinet another one “Still waiting for refund for service that could not be provided 8 weeks ago disgusting service there is no customer service just duck shoving and avoidance the customer support calls go overseas pathetic service all round...”
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John Banks
(@johnban81940041) reported
@iiNet @Gervo1865 Wouldn't bank on it mate. After a litany of **** ups, lies, etc, I was assured a senior manager (albeit in customer relations), Shane, would call by 5pm today. Suffice to say nothing!
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John Banks
(@johnban81940041) reported
@iiNet Well that was a total waste of time. The customer service that I've come to expect from iiNet!
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John Banks
(@johnban81940041) reported
@iiNet Really? I’m waiting for a call from a senior manager in your customer relations team? But I’ve been told I have to wait until late Monday afternoon to see whether he bothers to call or not?
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John Banks
(@johnban81940041) reported
@iiNet This went to a senior manager first. I was on the phone with a guys form your provisioning team whilst he was talking to a SM. He refused to talk to me and dumped it an underling in customer relations.
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Nitin Puthran
(@pnitin) reported
@iiNet I have applied for the broadband connection with iinet on 31st December and it is still not working
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John Banks
(@johnban81940041) reported
@iiNet wish I’d seen these other customer comments before I’d signed up with you.
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Voidrei
(@TheDrunkenGnome) reported
I think my router is dying. I'm getting disconnected constantly, but the @iiNet status page indicates no issues. It's been happening for a while, but it's getting worse, I've been disconnected 4 times in the last hour now
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John Banks
(@johnban81940041) reported
@markhumphries And like the real @iinet guys you can’t contact him and he does come to your house to fix your problems.
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John Banks
(@johnban81940041) reported
@iiNet I see that you claim you No 1 for customer service. Hard to believe given my experience. I’ve been misled, lied to wasted days waiting for appoints that no ones turned up to. You can only contact offshore call centres who have no idea how to handle things.
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