iiNet Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

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  Deb Monotti (@dmann_deb) reported 10 minutes ago

  @iiNet when will the outage in Geelong be fixed? Need to work tonight and no wifi?

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  Nick Karpetis (@NickKarpetis) reported 11 minutes ago

  @iiNet I can not access toolbox error 503 service unavailable. When will it work again?

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  BigDaddy (@B1gD4ddy8055m4n) reported 12 minutes ago

  @iiNet not sure why you would ask me to PM you then report my tweet? Now I’m locked out because you can’t handle a little bit of blue language. Harden ******** up you incompetent Bozos. I’m making this effort because you decided to be incompetent and turn off half your biz svcs!

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  Campbell Henderson (@campbehenderson) reported 12 minutes ago

  @iiNet you've not called me back, hung up on me, refused to escalate my problem, and sent me a router that I cannot configure. I'm making calls to your parent company's Head of CX hourly. Not good enough.

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  Ray ⭐️⭐️⭐️ 🐀bag. (@ScallywagRay) reported 12 minutes ago

  @dmann_deb @iiNet Ours in GWest is down also, Deb, has been since around 4pm..

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  Independents in. (@Laird_Bruce) reported 13 minutes ago

  @iiNet just canceled my ozemail account after nearly 30 years. That’s how dreadful your service has become, how empty your promises to fix things are, and how💩 your company is. Bought a 500GB SIM from Optus, immediate 40Mbps stable connection compared to your unstable 1.5Mbps

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  jimmy jbt (@jimmyjbt) reported 13 minutes ago

  Had another call with @iiNet and got tild that "no one can help me".

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  Al Garlando (@iamalbyg) reported 15 minutes ago

  @iiNet TIO complaint 2025-11-04360 logged regarding you fraudulently debiting my account and then threatening to disconnect my service for non-payment.

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  Greg Bell (@gReb3l) reported 16 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

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  Birds Aren't Real (@LisaGlass200) reported 16 minutes ago

  @iiNet Poor form iiNet - tell us on Friday 28 April that we have until 30 April to find a new email host. Losing email has the potential to kill our small business. #struggling

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  freddstid (@freddstid) reported 18 minutes ago

  @iiNet I'm having issues atm with connection to the Internet. Can someone help? I sent a message in dms to

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  GillianA 🌺 (@_IndianPacific) reported 21 minutes ago

  @iiNet hey there, I had an issue texting international. Thought I needed to top up per the iiNet mobile plan. So I topped up. Turns out I did not need to do that because I had sufficient money to text an international number. Please may the top up go towards my plan. Thank you

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  Aussie Outlier (@aussieoutlier) reported 24 minutes ago

  Thanks @iiNet for the seamless mobile transfer from Telstra. Does it cost me to use the voicemail service btw?

• 
  Diane Dromgold (@DianeDromgold) reported 26 minutes ago

  @RedCruz19 @iiNet Forced system migration. Tech instructions ineffective/insufficient. Don’t answer the calls to help number. I’m so pissed off. Long term client and their written responses have been rude! Very disappointed. I used to rate them.

• 
  Toast (@VelZeNZ) reported 27 minutes ago

  @iiNet @VocusComm what happened to support for bizphone? No client comms, no support, no ability to make changes or add handsets… after 11 years of working together, out of necessity to maintain telephony it’s time to go elsewhere…