iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 9
Perth, WA 8
Sydney, NSW 7
Adelaide, SA 4
Brisbane, QLD 4
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Nemspy Mike (@Nemspy) reported

    @iiNet Some huge overreactions in this thread. How often does email go down? This is obviously an extraordinary occurrence. I can wait.

  • ozshena ozshena (@ozshena) reported

    @iiNet Your total lack of information for over 24 hrs is what is unforgivable and will be losing you many thousands of customers and possibly include legal action from business clients. Your apology with no fix yet and no timeline for rectification is beyond acceptable for any business.

  • whoisricho Richo Snrub (@whoisricho) reported

    @iiNet is it just an email outage? I haven't had any internet connection for the past 24 hours.

  • Sebasti75147061 Sebastian (@Sebasti75147061) reported

    @iiNet how much longer do you think the outage will be?! Please don’t paste the same reply about ‘extreme weather’. Just want to know if it will be an hour/day/week so I can make other arrangements. Thanks.

  • pjohs1627 Philip Johnson (@pjohs1627) reported

    @iiNet dont try to ring support its useless at the moment

  • ozshena ozshena (@ozshena) reported

    @iiNet Your total lack of information for over 24 hrs is what is unforgivable and will be losing you many thousands of customers and possibly include legal action from business clients. Your apology with no fix yet and no timeline for rectification is a pathetic effort.

  • operawords Allison Fyfe (@operawords) reported

    @iiNet Because I’ve had huge dramas with iiNet recently, thought it was my problem because there was no acknowledgement there was a more widespread problem.

  • RosalieBent Rosalie Bent (@RosalieBent) reported

    @Nemspy @iiNet 30 hours now &no sign of when it will come back. they are not over-reacting. some of us run businesses depending on email. It is a worldwide drama when gmail goes down for 30mins, & a hot day in Perth is not 'extreme weather' assuming their servers aren't running in a garden shed

  • svatmann Swatzenegger (@svatmann) reported

    @MikeCarlton01 @iiNet If it's so easy to fix email , why not get down there and show them how it's done. anyone at @iiNet for a remote access link for Mike so he can fix it.

  • connorbrady00 Connor (@connorbrady00) reported

    @iiNet Paying $25 a year for an email service, and I can't even access any emails!! Could easily set up an email for free with better security.

  • faypirotta Fay Pirotta (@faypirotta) reported

    Email still down, @iiNet , what a nuisance, more than 24 hours without email,

  • Blue_Moon_It_Is Magicistinna (@Blue_Moon_It_Is) reported

    So... boxing day sales are on and a number of sites want me to add the discount code from the email. @iinet how do I do that when YOUR email service has been down for more than 24 hours.

  • stejwill Don’t grow up, it’s a trap 🦘✳️💉 (@stejwill) reported

    @iiNet And it happened a few years back and you’ve done nothing to stop it happening again. #fail

  • MikeCarlton01 Mike Carlton (@MikeCarlton01) reported

    @iiNet Email has been out now for at least 36 hours. You’re doing a **** job of fixing it, and your communication with your customers is non-existent.

  • mmechomski Liv 😷 (@mmechomski) reported

    @AmryanAnnie @iiNet I guess they figured we never get extreme weather events in Oz around Christmas Day 😵‍💫 so nothing would go wrong, so sent everyone home. 🙄🙄🙄

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