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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Canberra, ACT 4
Adelaide, SA 8
Perth, WA 12
Sydney, NSW 10
Geelong, VIC 3
Melbourne, VIC 15
Brisbane, QLD 6
Darwin, NT 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • NBN_Australia
    nbn® Australia (@NBN_Australia) reported

    @Books4566 @iiNet If an unplanned outage is listed, our teams will be working hard to fix it as quickly as possible and will keep your service provider updated. If no outage is shown but your service is still down, please contact your provider so they can investigate further. Thanks, Stanley 2/2

  • dmann_deb
    Deb Monotti (@dmann_deb) reported

    @iiNet when will the outage in Geelong be fixed? Need to work tonight and no wifi?

  • lavo96
    Rod L (@lavo96) reported

    @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

  • LisaGlass200
    Birds Aren't Real (@LisaGlass200) reported

    @iiNet Poor form iiNet - tell us on Friday 28 April that we have until 30 April to find a new email host. Losing email has the potential to kill our small business. #struggling

  • VaperNt
    🇦🇺 Northern Territory Consumers for THR (@VaperNt) reported

    @iinet @tpg just bizarre behaviour Cancelled @NBN_Australia on UNI D1 with several weeks notice. They continued to issue invoices after termination. Ignored emails, then finally issues refund for the wrong amount. After 10 years its so good to exit this crappy business account

  • lavo96
    Rod L (@lavo96) reported

    @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

  • heresisted
    And yet ... (@heresisted) reported

    Seriously @iiNet I sent you an email in which I clearly stated I did not have time to talk to you on the phone and yet instead of replying by email you tried to call me AND when I didn't answer YOU KEPT CALLING interrupting my work. Seriously what is your problem?

  • iamshaunbailey
    Commander In Chief (@iamshaunbailey) reported

    Hello @iiNet Can you please explain how you can take the working phone number of an 82 year old woman and make it so the only calls it can receive are from you, nobody else can call it. YOUR JOB IS TO PROVIDE A PHONE SERVICE YET YOU HAVE FAILED TO FIX THIS PROBLEM FOR MONTHS

  • charles_haig01
    Charles Haig (@charles_haig01) reported

    Hey @iiNet why are NBN broadband speeds in 2047 so slow? Can’t stream any service without it buffering every 3 minutes - and technical support wait time is over an hour.

  • anne_zilla
    pfizer minelli (@anne_zilla) reported

    @iiNet hi. My internet is down in west Melbourne. It’s been glitching since the storms. When will it be fixed (not calling because your wait times are terrible and I am meant to be working from home)

  • NickKarpetis
    Nick Karpetis (@NickKarpetis) reported

    @iiNet I can not access toolbox error 503 service unavailable. When will it work again?

  • DanMillTraining
    Dan Mill (@DanMillTraining) reported

    With @iiNet shutting down their Hosted Exchange on April 30th, have you decided where you're moving your emails too yet? Spoke to a few businesses this week who are either in progress or have completed their move to @Microsoft365

  • KickFozzyb3ar
    fozzyb3ar (@KickFozzyb3ar) reported

    @iiNet Omfg I've never had a dog **** internet connection or internet issue problem before with you guys I'm very disappointed. I can't stream the only thing is connected in my computer. How can I get verified on @KickStreaming with your dog **** internet 😡😡

  • LathanielS5437
    Lathaniel Sydney (@LathanielS5437) reported

    <ugh> thats been a painful few days. @iiNet I had to literally accost an NBN co tech, who was working on in the pit (because someone else had zero internet) and he discovered the line was actually broken, thanks for making me spend $500 on a new modem plus plan upgrades because your employee told me "the line is fine". Feel free @iiNet to respond and i will give you the telecommunications ombudsmans reference number for the complaint I lodged. Tell me to "wait 24 hours" and our tier 2 tech will be in contact. I couldn't even speak to them to tell them the issue. Garbage service

  • fergoau
    fergo (@fergoau) reported

    @iiNet Because you were so rude to me I have contacted the Telecommunications Industry Ombudsman I will never go with iiNet again. You ruined my life!

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