iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 6 |
| Melbourne, VIC | 6 |
| Adelaide, SA | 4 |
| Perth, WA | 4 |
| Brisbane, QLD | 1 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Carroll
(@Weapon_S) reported
@iiNet still down in 4207. ETC for fix? Going on 6 hours now
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Rhonda
(@countrypebbles) reported
@iiNet Hi, are there issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working but the landline has stopped. We've tested the line with multiple handsets but there is no dial tone. Restarted both NBN modem and router/phone box many times but the phone is not working.
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St Mack
(@_St_Mack) reported
@iiNet why are you promoting a rival service?
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Tom
(@tommyk3356) reported
@iiNet I need some help please with my connection
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Miriam Cosic
(@miriamcosic) reported
@mwheatland @iiNet Well, I get up to 7 Mbps sometimes - whoopee! - but it goes up and down. I had five days a few weeks ago where I had no internet at all - and I need it for work. I'm 1.5 k from Sydney's CBD. Good luck!
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whisaldolf
(@freddstid) reported
@Optus @OptusSport @iiNet internet and phone service dropped out for a bit Taree area. Do you guys know why?
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Poorly Written
(@written_poorly) reported
@iiNet @SixersBBL You don't have a god damn thing. Your customer service is pathetic as is the quality of your service. Your claim to be number 1 in customer service is a blatant lie.
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not quite normal
(@ChelsiCrame) reported
@iiNet Ok you can follow up on the following: 1. Will it take the whole 3 days for my modem to be delivered? 2. Am I going to receive a credit on my bill for time lost on my service?
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not quite normal
(@ChelsiCrame) reported
@iiNet I dont need you to get right on it. I have spoken to 3 people from you company today alone. All have given me the response of " well you just have to wait" no real care for the fact that I have been without service for 3 days and still have to wait another 3 days
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jethro cornhusker
(@cornhuskerj) reported
@iiNet ADSL internet down since yesterday morning. Now told it’s due to a @Telstra outage in the area. Expected date of reconnection 22/1. Over a week to fix a fault! And you thought 2020 got off to a bad start #WorkFromHome Not.
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The AC Milan-Godfather
(@ACMilanSydney) reported
Guys, my internet is back in service again. Thanks to the team at @iiNet who got in touch with me by phone to resolve the issue. Great service provider...👍 I will be back with @acmilan updates later, need to catch up with few things first.
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Suzanne Olsen
(@suzannelolsenau) reported
Toolbox has been down since yesterday. That is both the support app and on the website. @iiNet you need to get these fixed asap because people will get narky at you. #itisonyourend
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Skizzick
(@kicks1776) reported
@iiNet you scammed us into upgrading to a business account and then turned off our service. We have been lied to every step of the way. Turn our service back on or refund us immediately and stop perpetuating this fraud!
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Kristen McKenzie
(@k_mckenzie5) reported
@iiNet I’ve messaged, I’ve called.... All iiNet does is pretty much tell me it’s the NBN’s fault. I’ve paid over $400 in upfront fees for a service that I have no idea when I’ll get to access. So in the interim, what will iinet due to ensure I have internet?
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Derrick
(@TrippeeTaakah) reported
@iinet Again you have sent me an SMS to tell me you’ve sent me an EMAIL for an AutoDebit invoice. What is wrong with @iinet customer service ethic ? Why do you #fail to provide an #optout ? on this patronising/controlling/redundant noise to my phone!!?
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