iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
Check Current Status
E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 8 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 6 |
| Brisbane, QLD | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
-
Ignatius Tse
(@Ignatius_Tse) reported
@iiNet So do you think it is a good idea for customers to visit a third party website to find out about the status of a service they are paying you to provide?
-
mick
(@shouldandmust) reported
@NBN_Australia my internet has been disconnected twice because someone has tried to connect a new service at my address. @iiNet are placing the blame solely on @NBN_Australia but there’s no way for me to resolve this issue directly with NBN.
-
Matthew walker
(@Matthew49134728) reported
Hi @iiNet your website says service at my address there is “no indication of anything affecting you. Wooo hooo” but I have no service and @NBN_Australia website says there is an outage and to contact you???? What’s going on? Not wooo hooo! 🤬
-
Cormac Farrell
(@jagungal1) reported
Hot tip if you are in Canberra and @iiNet offer their wireless NBN service - run! Pretty dreadful service, cannot stream TV and be on the computer at the same time. No response to emails, and their customer service line has a one hour wait 🤬
-
Mattie 💉💉💉
(@spyn) reported
lmao can't believe the @iiNet store is a thing and I'm in queue to pay the 10c in the bill I owe for not wanting to continue my email service, wild
-
mick
(@shouldandmust) reported
@iiNet have totally disconnected my service with no warning and are blaming the NBN even though when it happened in may 2021 they assured me it wouldn’t happen again
-
Ignatius Tse
(@Ignatius_Tse) reported
@iiNet there is an unplanned @NBN_Australia power outage in Croydon NSW. Why does your support page say there are no issues?
-
Amber S
(@spambam) reported
@iiNet The nbn website has finally said there’s an outage in my area. For the first hour it didn’t say. Thanks
-
Ty Frost
(@tyfrost) reported
@iiNet The slowest test at 9pm was 10Mbs download 😒. Hopefully this enough for the contact via email that is tracking this down for me. I know the third party Opticomm need to be convinced of the issue even before they will look into it. If only the NBN was rolled out properly.
-
Peter McHenry
(@Peter_McHenry) reported
Hey @iiNet . Is there an issue with Vodafone 5G at the moment? My wireless router is not connecting. Have rebooted numerous times. Am in inner west Sydney. Thank you
-
Glen Codes
(@GlenCodes) reported
@spyn @iiNet I'm sorry I...... Store. Que. Ten cents. They're an internet provider. Why is this....I....what? It's an internet provider.....that deals with stuff online. The opposite of stuff in person. With physical non digital money. Wtf lol
-
Sorcerer Mitch🐲🗡️
(@HoganMitchell) reported
@iiNet Hi, NBN went down 20 mins ago after a nearby lightning strike but both your outage page and NBNs say no issues. Are you able to confirm if there's a problem? I can DM the postcode.
-
Nic Chamberlain
(@Nicchamberlain) reported
Anyone considering @iiNet just be careful. They sell ex Telstra customers on their ‘better customer service’. It’s no better, it’s reactive, slow and unsympathetic, so just tread carefully before making any moves
-
mick
(@shouldandmust) reported
Both times I’ve had to pay @iiNet a reconnection fee even though it’s not my fault the service was disconnected. Both time I’ve had to wait for @iiNet to communicate with @NBN_Australia to reconnect my service. Last time I had no internet for a week.
-
Tammy Jones-Tankard
(@spongeeone) reported
@iiNet no internet in Clarkson 6030 have checked our outage maps and shows fine which it isn’t as others are complaining around the area. Now can’t Wfh
Check Current Status