iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 6 |
| Adelaide, SA | 5 |
| Perth, WA | 4 |
| Brisbane, QLD | 2 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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*** Corp Rules
(@CourtRum) reported
@GeorgeNewhouse @iiNet The Telecommunication Ombudsmen 'number' usually 'settles them down' (if nothing else). Good luck.
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Paul Kiem
(@PaulKiem) reported
@iiNet Hi Liz - just noticed the link has not been updated for 13 hours. So @iiNet email outage is ongoing? Really would be helpful to know at this end so I don't waste time trying to find a problem here.
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ashley
(@ashcryptoman) reported
@brucebax @iiNet Worst company by far for service and support!
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Mr.G
(@chucker4x4) reported
@iiNet no internet in Warradale, Adelaide. NBN reporting no outage. Is there an issue on iiNet end ????
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Bronwen Webb
(@wildhorsebeach) reported
@iinet slow, webmail accessible on and off, no response to leaving request for tech to phone us. Seriously looking at moving on to a reliable provider. Seems like we are not alone in that.
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ashley
(@ashcryptoman) reported
@iiNet 11 days of extremely delayed emails with poor customer service and support!
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Marcelle_vS Vote TNL #TNL
(@mvs5_marcelle) reported
Thank you @iiNet for nothing. Phoned Tech support 12.05 on 4th Jan & was told I'd receive a call back in just over 2 hours. It's now 6th Jan & it's 52.5 hours & counting. Customer service has deteriorated since you merged w/Westnet. Customer for over 16 yrs. So much for loyalty.
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Abby 💉
(@CHICKENMUM89) reported
@ashcryptoman @iiNet Mine came back after the initial issue. Now nothing
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🐀 Awambmrgw 🕯💉💉
(@awambmrgw) reported
@iiNet Hey, are your servers down? I am not getting my emails and this is costing me serious $$$$$$. I intend to follow this up and seek damages!
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Jan Bowman 🌈
(@JanB_QLD) reported
@iiNet can you please advise if you have connection problems between Australia and Singapore?
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Rodney Heron
(@rodneyheron) reported
Dear @iiNet I’ve called twice to cancel my service, and told both times it was done, I’ve emailed your account teams and sent account information. Yet you keep sending “you need to connect” reminders I’ve received another call again asking about the cancellation
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Trailpossum
(@trailpossum85) reported
@iiNet is there still a VDSL outage in Canberra/Weston Creek from the recent storm? #nointernet
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ashley
(@ashcryptoman) reported
@CHICKENMUM89 @iiNet Mate I’ve been having same issues for 11 days. The BOTS and their messages don’t do anything to help!
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𝐍𝐨𝐢𝐬𝐲 𝐀𝐮𝐬𝐭𝐫𝐚𝐥𝐢𝐚𝐧 😷
(@hewie90) reported
Email not working again @iiNet what's the problem this time?
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ashley
(@ashcryptoman) reported
@iiNet so who has had good customer support with the latest 10 - 12 day email outage?
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