iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 9 |
| Perth, WA | 8 |
| Sydney, NSW | 6 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 3 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Margie Borschke
(@copyculture) reported
Hi @iinet my neighbor and I are both experiencing intermittent drop outs on our NBN service in Bondi junction near Waverley Park since about 2:30 this afternoon. No faults noted on your site but clearly something going on. Any advice on when normal service will resume
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Scal
(@scallo316) reported
@iiNet Any issue in Atwell WA (6164) at the moment? I’ve checked the iiNet page and nbn page and it says everything is normal. I’ve rebooted the router 3 times, and checked all cables. Still nothing. It’s been off for 20-30 minutes. Very unusual.
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Cameron Leech
(@cameronleech) reported
activate it online, wait 72 hours until the phone stops working, swap the SIM, & lose your service & number if it's not done before a deadline. Massive customer service fail, @iinet. (2/2)
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My Dress-up Claude
(@cornwankies) reported
I can’t believe that I still have to talk to @iiNet ‘s crap customer service people despite cancelling my accounts a month ago. At least they’re consistently inflexible and annoying 🙄
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Eye2Eye
(@EyemanPatg) reported
@iiNet 36 hours - is iiNet Australia’s worst telco?
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Ross McConnell
(@weliveoutside) reported
@EyemanPatg @iiNet I did. They got back to me really quickly, but by then I had had enough and jumped ship to another provider. Life’s too short for the kind of non-service iiNet provide.
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Tara
(@EndemicPrepared) reported
@Helena_Sindelar @iiNet I’m having this problem too & today no service on my phone!
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Eye2Eye
(@EyemanPatg) reported
@iiNet We’ll I’ve just wasted time using my business line calling the said number - after 15 minutes the member who is obviously from overseas says - oh I am no longer handling mobile phone problems - so why did I get to her. #worldsworst - #iiNet Dumbest by far
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Charlize Theroff
(@CharlizeTheroff) reported
On my phone bc @iinet is down Why is it down @iinet? You have one job...
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Breezie
(@Gday_im_Breezie) reported
@iiNet i can’t find an up to date outage or issues list or map. Had download speeds down to 3.13 Mbps on average for a couple of days now. Any known issues in northeast Tasmania causing this?
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Chris Breezy
(@themav77) reported
@iiNet your internet reliability has been pathetic the last few weeks. Not working again now. I need my internet working
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Fi Sheppard (She/Her)
(@fi_shep) reported
@iiNet Is NBN service in 2022 out please?
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Ba'al
(@YeahNahZR) reported
@iiNet I AM DESPERATE. YOUR STAFF IS TREATING ME LIKE ****. IVE ALREADY PAID HUNDREDS OF DOLLAR AND NOW I HAVE NO INTERNET AND NO WHERE TO GO. EVERY PERSON I SPOKE TO SHUT THE DOOR ON ME. CUSTOMER ID: 1194954861
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Dr Margie Borschke
(@copyculture) reported
@iiNet Per @iinet the @nbn reporting stability issues in Waverley. Faults reported investigation underway
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interesting person
(@shartslife) reported
@iiNet thanks so much for STEALING money from me again for the second time this year despite the fact I’m not a customer anymore. Gonna make me wait another full month for a refund again, aren’t you? Quite literally, **** you.
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