iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 6 |
| Melbourne, VIC | 6 |
| Perth, WA | 4 |
| Adelaide, SA | 3 |
| Brisbane, QLD | 1 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Metzeling
(@OttoVonT) reported
@iiNet your service for webmail has been offline since xmas day. Whats going on? Cant get through on phone to you but someone is tweeting...
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Philip Johnson
(@pjohs1627) reported
@iiNet Iinet status down . Iinet webmail down since yesterday ii net toolbox down error 522 . Ringing support nobody answering not wait time and no place in queue
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Dan Read
(@DanRead3) reported
@iiNet @richardawa Yep - this shows bad service by iinet - people were tweeting about this since last night and yet nothing until now. I get that tech support might close on Xmas day but if there’s a major outage like this, you really should have a backup plan to keep your customers in the loop…
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Peter Metzeling
(@OttoVonT) reported
@iiNet still"down"? Long long time to be off the air. Not happy Jan!!!
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Rosalie Bent
(@RosalieBent) reported
@katling73 @iiNet Its been down for 18 hours and even their website is down. Not a good look and no sign of any fixes either.
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Kylie Saunder
(@KylieSaunder) reported
@iiNet why is email and your website down in Melbourne?
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Costley ⚽️❣️MUFC
(@_Costley) reported
@iiNet @richardawa iiNet maybe you should put out a notice so users know it’s a spread issue and not having to hunt your replies for answers. I’m questioning keeping my service after price increases whilst reliability and customer service decreases.
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ross
(@rossj80) reported
@iiNet you seem to have an issue, your website isn’t working and can’t get into email. I don’t have a problem getting on to other websites and downloading email from other providers
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MikeofOz
(@OzMikeof) reported
@iiNet My email is down over Christmas and to say I'm really ****** about it is an understatement..... get it together iiNet.
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Jade Sutton
(@darthsutius) reported
@iiNet @WendyBirdOZ If it's 'known', maaaaaaaybe make some sort of official announcement about it then? Looks like it's been going on for 15+ hours and - nada. Bit ****.
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Rosalie Bent
(@RosalieBent) reported
@iiNet What's the point in having a twitter account if you can't bother to at least post a 'we are having problems and we'll be fixed soon' type of message? Or have you gone bankrupt? who can tell?
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kidsglasses
(@kidsglasses) reported
@iiNet @Rebus0906 Only took you 15 hours to advise. Great customer service -NOT
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Tony Egan
(@agegan) reported
@dave_it @iiNet @iiNet no broadcast msg on their helpline. not indication of wait time. can't access toolbox. most URL containing iinet failing. email down for over 12 hours now
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Adam Dent
(@adamdent) reported
@iiNet are your services down
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Rebus The Terrible ✳️ ✳️ ✳️
(@Rebus0906) reported
@iiNet Never had a problem before in all my years with iiNet You have my total confidence.
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