iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 10 |
| Perth, WA | 9 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 3 |
| Geelong, VIC | 2 |
| Canberra, ACT | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Double AZ Vaxxed
(@lukeperry85) reported
@iiNet what's the ETA of the HFC outage in Ballarat? The web page has no info.
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Melissa Loew 🏴
(@fransi1803) reported
@DocB__ @iiNet Try Telstra. I've always been a customer and they were very good with my NBN connection
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Yvonne Rat Cave Dweller
(@YFoureur) reported
@DocB__ @iiNet I'm with them, customer service is a bloody joke.
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Rob Lawson
(@rlawson1968) reported
Hi @iiNet our internet is down in Ivanhoe, Melbourne, is this an area wide issue related to storms yesterday?
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Ashley
(@asclarke) reported
@iiNet is there an outage in Ballarat? There’s nothing online when I search for it but I’ve been out of internet since around 10am and tech support never gave me a call back.
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Thurstone MOAR III
(@ThurstoneMOAR) reported
@iiNet Hi there. It turns out the issue is with the NBN and we'll be without internet for a few weeks. Am I to pay for internet while I can't access it and is there any protocols for paying for my mobile data in the meantime? I realise it isn't your fault.
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💧 Petie R 🇦🇺🌟💉💉😷🦄🌱🌈🌏
(@PrinPeta) reported
@DocB__ @iiNet Go elsewhere. I was with Internode for years, they were excellent, customer service was fantastic. I only changed because I went with a local Tassie company.
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Thurstone MOAR III
(@ThurstoneMOAR) reported
@iiNet still no internet and nobody from NBN showed up at the time you appointed me today. I'm also getting messages there is an outage in my area but then no outage is listed on your site when I check.
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Peter Strempel
(@PeterSStrempel) reported
@DocB__ @iiNet My ADSL line will be switched off next month, so I took the plunge and chose an NBN re-seller. Regulated wholesale price-fixing and competition only in customer service costs is a disaster for customers.
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Bev Jones
(@browneyedbev123) reported
@iiNet worst service ever! Can't even deal with a complaint properly! No service for weeks .. no help from customer support but still taking my direct debit!
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Thurstone MOAR III
(@ThurstoneMOAR) reported
@iiNet Thanks, it listed now. Do I not need NBN appointment now if this is the likely cause of issue?
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Dr Ron Baumann
(@DocB__) reported
@HudgellSuzanne @iiNet no difference. NBN is NBN regardless of who sells it. It's the same service. The only difference may be customer service.
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Anna - Renewable energy recovery🌏🌞🌿🐨🐝🦇🦐🐟🦈
(@Anna98831) reported
@PrinPeta @DocB__ @iiNet Was that the good years? Internode are now owned by Iinet. I have been having trouble getting on to their technical support.
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Mark O'Shea
(@markoyaaaay) reported
@iinet how do I go about getting a replacement remote for my Fetch TV? It’s not fully broken but it performs terribly and has always done so - often delayed responses or unresponsive
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dazzle8
(@dazzlemate) reported
@DocB__ @iiNet Elsewhere. It’s a customer’s market out there…
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