iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Adelaide, SA | 6 |
| Brisbane, QLD | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Marian
(@talopine) reported
@GrogsGamut @iiNet Yeah we switched from iiNet when our internet went down for a day and they told us it was because ADSL had been switched off by Telstra and we had to get NBN. It hadn't, and we didn't. (We ended up changing to NBN, but with AussieBB instead - they've been good.)
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A D Morgan
(@A_D_Morgan) reported
@GrogsGamut @iiNet Yes they bricked my phone by moving it to a network that doesn’t exist where I live - we shifted to Mate, better deal for less money, people answer the phone, etc etc.
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Nic Chamberlain
(@Nicchamberlain) reported
@iiNet your customer service is appalling. How can you be getting worse? You’re basically Telstra
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paddy
(@paddywhatnow) reported
@warwickpauld @iiNet I made mistake of rebooting my router and now there's no DSL signal. Not today Satan.
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Michael Park in The Gaza Strip
(@bertie007_park) reported
@GrogsGamut @iiNet Left them some years ago. Could never guarantee a decent connection or speed. Now with Aussie BB. Never regretted the decision. Speeds exactly as advertised.
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Liv 😷
(@mmechomski) reported
@louisejallan @iiNet I’ve been dealing with this this week too Louise. Exasperating. Good help from iinet today, but still not resolved. Bounced back to Apple. I feel I’ll be crushed by this revolving door any minute. Still can’t send iinet emails via Apple app, only iinet webmail. 😡
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Denis Nelthorpe
(@DenisNelthorpe) reported
@stevo_twistie @GrogsGamut @iiNet A service industry that doesn't have to provide service! We need regulation & a regulator with teeth!
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Alister
(@AlisterAir) reported
@swearyanthony @GrogsGamut @iiNet I second (third?) this recommendation. I dumped iiNet when they repeatedly wouldn't get my overcharged bill fixed, and have never looked back.
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Leslie C Thiess
(@LeslieCThiess) reported
@GrogsGamut @iiNet Can confirm similar problem in transferring my NBN service within same apartment complex. Had to create a new service and pay in advance. Absolutely poor customer service at @iiNet !
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OzMattyD
(@OzMattyD1) reported
@GrogsGamut @iiNet Similar issue when we upgraded our fibre from 100mbit to 1gbit. Not helped by a deficient NBN backbone structure
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Anthony B,
(@swearyanthony) reported
@DanielOCnr @GrogsGamut @iiNet Yeah their customer service has been brilliant the handful of times I've contacted them - once was to get whitelisted off of CG-NAT for Nintendo switch - it was like 10mins via online chat and done.
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Stephen Spencer
(@sspencer_63) reported
@GrogsGamut @iiNet Same thing happened to me. We stuck with @iinet in the end but their desperate desire to create a new account and email address every time you change plans is infuriating. We had to cancel our mobiles with them because of the paperwork they required.
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Martin OConnor
(@martinoconnor50) reported
@iiNet Unfortunately the password reset resends a link to the email address we cannot access. I'd really appreciate some support please.
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Dr.Strangelove
(@flyingdoov) reported
@iiNet and in fairness, a subsequent call from someone (sorry I didn't catch your name) who sounded like they were there to help. Awaiting the outcome...
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Abbie Clark 🏳️⚧️
(@AbbieClark118) reported
@iiNet Sooo, we recently signed up to your cable plan and are having issues with drop outs on the router as it loses connection or the wifi just disappears and even the wired connection dies. So any idea what's up with that?
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