iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 7 |
| Sydney, NSW | 5 |
| Perth, WA | 4 |
| Adelaide, SA | 2 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Nic Lindner
(@Nic_Innov8) reported
@jasoncaddy @iiNet I have had no email since Friday (Xmas Eve). As I was travelling thought it was just me but clearly it’s affecting all subscribers. Last emails were from Thursday and I can’t access your toolbox on any device. Your website also down. @iiNet Please fix ASAP & text re: status
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Roger Groom
(@roger_groom) reported
@Stoowey @iiNet I'm not directly impacted by this but never the less I can't believe the handling of it.
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PerthHacks
(@perthhacks) reported
@chky_cel @iiNet yeah email has been down since yesterday. Forums say that someone may have forgotten to turn on the AC in the server room
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Nic Lindner
(@Nic_Innov8) reported
@MarianneNassar1 @iiNet Me too! Fix it now @iiNet 😬
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Liana Treadwell
(@lianapappas) reported
@iiNet Not correct internet services are still down and are affected. Ours is still down and we’re in VIC. What’s the update?
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🌻🐝🐝🐝🐝🐝🌻 20 May - World 🐝 Day
(@KBCanB) reported
@AgentBasil @CraigAllenCBR @iiNet Reporting from Stirling...where it's still on the blink.. A suggestion/something I learned/relied on back at the start of this pandemic when my iiNet went seriously belly-up..if you go & sit outside the Woden Library..their WIFi might help with your eMail?
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Simon Rosenberg
(@simon_rosenberg) reported
@iiNet After an outage of nearly 24 hours and no communication about the problem until recently, "some" iiNet customers are considering taking their custom elsewhere.
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Costley ⚽️❣️MUFC
(@_Costley) reported
@iiNet Your customers deserve better clarity, I appreciate that the weather locally was extreme, but why this long to post this message with no insight or information Has our data been compromised? Is it an issue with hardware? Do you appreciate the scale of the issue? If not when?
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BYFC More
(@ByfcMore) reported
@kidsglasses @iiNet Seriously swap to Aussie! iiNet is nothing what they used to be! Have a referral code but don’t even care if you don’t want it… want better internet, go Aussie. Better customer service too
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Sharon
(@shazioewins) reported
@iiNet I accept the reason for the loss of service-adverse events happen.I can’t accept the ARROGANCE of NO ACKNOWLEDGEMENT of the delay in advising us-either your risk mgt processes are in a mess- ( crucial step”advise customers”) or u just didn’t care about us.U need to explain THIS!
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Mike trike
(@Miketrike8) reported
@NBN_Australia 3 months. Of 24h disconnections. 20 times a day. Or no internet at all. 12 weeks. Ripping my hair out. I had to go through TIO and BRRR. Also, customer "service" @iiNet provides is the biggest sham next to NBN providing capability. Fm an ex qdf mbr intimate with sigint and comms.
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Stephen Chalmers
(@ChuckieCh) reported
@whoisricho @iiNet I agree - hopefully they will in future do a lot better on communicating early & often what the issue is & the expected resolution time though.
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Stew GET VAXXED FFS! Redman
(@Stoowey) reported
@roger_groom @iiNet I left iiNet years ago because of their incompetency and terrible customer service. I don't know any close friends that use their service at all now.
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David Hyland
(@davey_h_73) reported
@iiNet @Boendy1 It's more than just email. My internet has been down all day. Relying on my mobile data today. Hopefully you can get it up and running soon.
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Robert
(@Rossielad) reported
@MikeCarlton01 Tech issue in WA Mike. Call centre says they cant fix it aka @iinet to cheap to pay for techs over xmas break
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