iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 6 |
| Perth, WA | 5 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 2 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Obsessive Compulsive
(@0B5ESSED) reported
No probs experienced until first storm post-NBN connection. We're paying for @NBN_Australia through @iiNet & every time there's an electrical storm we lose connectivity. This is logged & @iiNet have seen the outage for themselves but apparently there's nothing more can be done.
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Stix 🇦🇺
(@stix088) reported
@iiNet we have been a customer of yours for almost 10 years now and im getting rather sick of the internet dropping in and out all the time.. getting frustrated to the point we are considering changing providers..
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Peter Quinn ign: ThisisDrLove
(@quinndagit) reported
@Badger_tbg @iiNet (Cont...) ..copper wires that go from my street a few KM’s to the the nbn node and fibre from there). What can you do for me as a new customer? How much would installation cost? Options/plans/etc (my landlord had an iiNet account and was paying for the ADSL so hopefully I..
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VelvetTeaLeaf
(@VelvetTeaLeaf) reported
Hi @iiNet I'm unable to login. It says my username and password are invalid.
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Wavy Hat Man
(@childhathead) reported
@iiNet im sick of calling you for the last 3 months to fix my internet ans doing the same thing for it to last 2 weeks and do same thing again. Everytime I tell the person this they don’t listen and every time 2 weeks later I’m in same spot not internet sick of it
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El Canguro Panameño
(@AusPty507) reported
No wifi at home for nearly a week now awful company at fixing issues 😒 @iiNet
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Obsessive Compulsive
(@0B5ESSED) reported
Called @iiNet tonight. Informed @NBN_Australia have looked into it and won't be sending out anyone to investigate the fault. Presumably there was connectivity at the time they checked so they think it's all good. This will happen next time there's a storm, as sure as ****.
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Obsessive Compulsive
(@0B5ESSED) reported
When asked what further action we might consider, @iiNet failed to mention the Communications Ombudsman. That's pretty poor guys ... are we just supposed to suck it up, or something. We've been with @iiNet so long we have an @ozemail email address. 20 years +
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Obsessive Compulsive
(@0B5ESSED) reported
Because the storm had passed and connectivity returned there was apparently nothing they could do. "Call us back when/If the outage happens again." Monday night it happened again so we called @iiNet
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joanne *****
(@cocky28) reported
I have had the @NBN_Australia out 3 times in the past 2 weeks. Every time they come it magically works @iiNet maybe it’s your service
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Aggie
(@AggieAnnaS) reported
@iiNet You're going to fix the lack of password encryption in the company?
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Rue Morgue Records
(@ruemorguerecord) reported
@iiNet outage in Malvern East???
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Peter Quinn ign: ThisisDrLove
(@quinndagit) reported
@Badger_tbg @iiNet (Cont....) account and was paying for the ADSL so hopefully I can be considered for the “new customer” deals I saw advertised). I’ve been losing my **** at talking to customer service at iiNet so maybe social media will get some ***** rolling and be looked after @iiNet
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Tim Firman
(@TimFirman1) reported
@iiNet You guys are a joke. Service so poor we moved our accounts to another ISP. Then you guys promised on 2 diff calls, our emails wouldn't be deleted and we could call after the new service came online to keep the email addresses and mailboxes.
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Ante Ivakic
(@aivakic) reported
@iiNet any updates on nbn poi double view outage?
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