iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 10
Adelaide, SA 8
Sydney, NSW 7
Perth, WA 6
Brisbane, QLD 2
Geelong, VIC 1
Nowra, NSW 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • czhedgehog Stacheltier (@czhedgehog) reported

    @redruby17 @iiNet Did they say they were from iinet? My recorded messages say they are Telstra (we are Telstra) 😐 i know it's not Telstra but this sucks for elderly etc 😕

  • LzqmOCE Lzqm (@LzqmOCE) reported

    . @iiNet your net ain’t working cuh? Tryna fix it for me or wha?

  • Chopsie_Murphy Kath Murphy ♠️ (@Chopsie_Murphy) reported

    @natasha_yann @NBN_Australia I commiserate. I haven’t had this same thing happen, but my nbn experience had my head about to explode. Eventually you’re likely to get redress via the ombudsman but that doesn’t help your pocket or mind right now. I hope @iiNet fix this promptly.

  • awambmrgw 🐀 Awambmrgw 🕯 (@awambmrgw) reported

    @iiNet How about you focus on customer support! Calls terminated twice on two seperate days, email an offer and then unable to access via toolbox, 132258 rings twice then terminates! 15+ years as a customer about to end!

  • Badger_tbg Badger 🦡 (@Badger_tbg) reported

    If you want garbage internet make sure you sign up to @iiNet for their non existant @NBN_Australia plans.. This has to be the worst service I have had in nearly 5 years!!! #poorcustomerservice #worseplans #shockinhcoverage

  • natasha_yann Natasha yann 🏜🚐 (@natasha_yann) reported

    @Chopsie_Murphy @NBN_Australia @iiNet It’s incredible that someone inside NBN has the ability to shut someone’s internet down without confirming whether it’s the right one. In this day and age of dual authentication NBN do nothing and then avoid scrutiny via inbuilt opaqueness. ZERO ISO9001 quality processes.

  • audinosaur mau (@audinosaur) reported

    Hi @iiNet any service issues with FTTN WA 6230?

  • WoodLloydWood L. (@WoodLloydWood) reported

    @iinet attempting to watch the Olympics via the @7plus live tv channels using iinet's Fetch box. The Fetch box reboots itself whenever it feels like it, has a slow and unresponsive interface, and its displayed picture freezes often. iinet tries to sell movies using Fetch? Really?

  • Si24644598 Si (@Si24644598) reported

    @iiNet I would prefer that you sort your routing issues out . I live in Bathurst yet why is it now routing everything thru the Perth server instead of my closest server in Sydney . 90 ping and 11 my down compared to my usual 12-16 ping and 35 down .

  • Option1 Neil Cameron ️🕯️ (@Option1) reported

    @redruby17 @iiNet Oh and all the numbers they supposedly come from are spoofed. So if you miss a call from a number you don't know, don't bother calling back. You'll just get the poor unaware innocent who actually does own that number.

  • M1ndCr4ck ƙmilo Zuluaga (@M1ndCr4ck) reported

    @iiNet really bad customer service!!! YOU MUST CONTACT CUSTOMER BY PHONE OR DOUBLE CHECK BEFORE MAKE ANY CHANGES!!!!!

  • viraljetani Veeral Jetani 👨🏻‍💻📸🎥 (@viraljetani) reported from Sydney, State of New South Wales

    @LoneVaultWander @iiNet Yup looks like an outage but no outages showing in Parramatta 2150 postcode.. Strange..!!

  • lukeperry85 Luke (@lukeperry85) reported

    @iiNet Thanks, the tech came out and solved the problem as soon as I was ready. Great service!

  • JoelDFleming Joel David Fleming (@JoelDFleming) reported

    @redruby17 @iiNet Scam calls. I received the same message on Thursday 3 times. They never listed the ISP name though.

  • cookiedaux Carla (@cookiedaux) reported

    @scotinoz @NBN_Australia @iiNet I know outlook and teams have been having issues. Chrome is working fine for me. Looks like iinet are onto it.

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