iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:


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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 19
Melbourne, VIC 15
Perth, WA 14
Adelaide, SA 7
Brisbane, QLD 3
Officedale, VIC 1
Newcastle, NSW 1
Launceston, TAS 1
Canberra, ACT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • LoneVaultWander LoneVaultWanderer (@LoneVaultWander) reported

    @viraljetani @iiNet Same issue

  • lukeperry85 Luke (@lukeperry85) reported

    @iiNet I am having internet dropouts of 30 seconds or so at regular intervals. it is interrupting my gaming sessions. I am on the Ballarat high speed cable. are there known issues today?

  • paws101 💧 Paul (@paws101) reported

    @redruby17 @iiNet hmmmm never had a call for iinet like that..... But not sure what the scam would be!? Or did they ask you to call back or supply info?

  • Chopsie_Murphy Kath Murphy ♠️ (@Chopsie_Murphy) reported

    @natasha_yann @NBN_Australia I commiserate. I haven’t had this same thing happen, but my nbn experience had my head about to explode. Eventually you’re likely to get redress via the ombudsman but that doesn’t help your pocket or mind right now. I hope @iiNet fix this promptly.

  • natasha_yann Natasha yann 🏜🚐 (@natasha_yann) reported

    Did you know that @NBN_Australia can arbitrarily disconnect and delete your service to your isp @iiNet without your knowledge, without communication or approval? Then no one can tell you who or why. After which your ISP then requests that you pay a reconnection fee? Wow just wow

  • natasha_yann Natasha yann 🏜🚐 (@natasha_yann) reported

    @Chopsie_Murphy @NBN_Australia @iiNet It’s incredible that someone inside NBN has the ability to shut someone’s internet down without confirming whether it’s the right one. In this day and age of dual authentication NBN do nothing and then avoid scrutiny via inbuilt opaqueness. ZERO ISO9001 quality processes.

  • Nicchamberlain Nic Chamberlain (@Nicchamberlain) reported

    My @iiNet internet has been shaky/slow/useless for 8 weeks. 2MB upload this morning. Supervisor suggestion “you pay for a private technician to check it out”. Serious suggestion. You guys are an embarrassment #telstraindisguise

  • M1ndCr4ck ƙmilo Zuluaga (@M1ndCr4ck) reported


  • Option1 Neil Cameron ️🕯️ (@Option1) reported

    @redruby17 @iiNet Oh and all the numbers they supposedly come from are spoofed. So if you miss a call from a number you don't know, don't bother calling back. You'll just get the poor unaware innocent who actually does own that number.

  • marcusaudino hello (@marcusaudino) reported

    Hi @iiNet any service outage FTTN WA 6230?

  • reject_cky Tristan (@reject_cky) reported

    @iiNet Could not be more disappointed with your service. Regularly cuts out or struggles to keep up with demand. And we're not streaming 4k videos or playing hi-def games online. We can't even stream a bloody episode of Bluey without it pausing to buffer. They're 7 mins long!!

  • Si24644598 Si (@Si24644598) reported

    @iiNet I would prefer that you sort your routing issues out . I live in Bathurst yet why is it now routing everything thru the Perth server instead of my closest server in Sydney . 90 ping and 11 my down compared to my usual 12-16 ping and 35 down .

  • ltecarroll Lloyd (@ltecarroll) reported

    @jonburton89 @Aussie_BB @iiNet I think it was $79 for 6 months, $99 after that. 40 down, 20 up. #Toight

  • xxbubblegum5 M S (@xxbubblegum5) reported

    @iiNet is there an outage in Melbourne? I activated my mobile service over a week ago but still no service.

  • HumansAsCode HumansAsCode (@HumansAsCode) reported

    @ItsMePHIZ Yep. Our whole suburb down since 11am. @iiNet sends sms 8 hours ago saying investigation underway. It’s now 9pm no update since. Called up iiNet they said nbn down. Oh and the nbn service and iiNet coverage health dashboards both say everything is fine. shambles. #nbnDown

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