iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 12
Adelaide, SA 10
Sydney, NSW 7
Perth, WA 7
Brisbane, QLD 4
Canberra, ACT 2
Geelong, VIC 2
Nowra, NSW 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • SandiHLogan Sandi Logan (@SandiHLogan) reported

    .@iiNet Tks for nothing. Your tech support had been taking calls for 48 hrs before you actually log a job: VDSL2 customers have NO internet, no VOIP, nada. And you have no clue why, let alone how long this will last. Brilliant Xmas marketing. Fix it please. First world problem.

  • SandiHLogan Sandi Logan (@SandiHLogan) reported

    .@iiNet THREAD. seems infected by Kris/Chris. Latest advice (back online, for now): "Apols, Sandi. We are seeing multiple responses from customers re this issue so my colleague may have been confused. It also appears they (?) were mistaken in saying that it has been resolved." 2/

  • tony_chatham Tony Chatham (@tony_chatham) reported

    @SandiHLogan @iiNet Customer Service 101: don’t argue with or act in a disparaging way towards your customer who pays your wage.

  • AngeloOverseas Angelo (@AngeloOverseas) reported

    @SandiHLogan @iiNet I was a customer of iinet for over 10 years & changed 18 months ago to wireless broadband which they didn't provide. Was told I was part of the iinet "family" and would be looked after when I came back .Tried to rejoin now that I'm connected to NBN & it's like they never knew me.

  • jobeth_b jo bella (@jobeth_b) reported

    I called @iinet basically every day but **** just went in circles with no resolution including an appointment they cancelled bc they still hadn't got OUR ADDRESS RIGHT! Now it's 2 days to Christmas. The next available @NBN_Australia appointment is Jan 19. HEAD EXPLODING

  • TroyNababan Troy Nababan (@TroyNababan) reported

    Thanks @iiNet for another run of unreliable service!!! I guess I’ll spend the next few days hot spotting to my phone until I can cancel my account!!!

  • speechwoman Cᴀʀᴏʟɪɴᴇ Bᴏᴡᴇɴ 🇦🇺🇳🇿🙃😎 (@speechwoman) reported

    🙏Thanks @iiNet & @NBN_Australia for resolving our continual Internet connection woes. The process took weeks & several NBN visits, including ANOTHER 5 hrs work on Fri 18 Dec. Ticket #352395389 was finally closed today. FANTASTIC communication, iiNet Tech Support & SocMed crew💐!

  • jobeth_b jo bella (@jobeth_b) reported

    Despite a technician coming on the 30th of October who saw what the issue was but even he couldn't get through to @NBN_Australia bc there was a process. We followed the process with @iinet but they couldn't seem to explain to @NBN_Australia the issue. So we languished.

  • StimpStain stimpy (@StimpStain) reported

    @iiNet fix your internet dogs

  • Daniel65677088 Daniel (@Daniel65677088) reported

    @iiNet the world's worst internet provider, the staff offer promises that the company can't keep. The relocation service provided by IINet is a joke.

  • Mannekethepup Manneke the Pup (@Mannekethepup) reported

    Hey @iinet our interwebz (vdsl2) are running at 2mbps and it's so slow it's making us sad! What's the story? Canberra 2614 (and why does it show us as connected to TPG?!)

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iiNet there is no NBN outage detected in our area but we do not have internet in Brighton Vic. This is becoming too regular and we feel it’s time to change provider on the basis we are not receiving a reliable service

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    Hey @iiNet, is your internet down in Sydney’s eastern suburbs for the zillionth time? Can’t even get 4G working most of the time, just the voice phone.

  • hara_damon Damon O’Hara (@hara_damon) reported

    @farrm51 I’ve had good technical support from the unit that runs the legacy Transact network, which appears to be stand alone from the broader @iiNet mess. The trick is to get past the iiNet gatekeepers and talk to someone in from that team (I think they might even be in Canberra).

  • CharlizeTheroff Charlize Theroff (@CharlizeTheroff) reported

    @iinet Ok i am so sick of this on/off internet service. Its crap. What do you need from me to check it?

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