iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 9 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 2 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Lauren
(@cloudcitizen) reported
@iiNet Everything about setting up my new iiNet BUSINESS phone account IS ABSOLUTELY ******* DREADFUL. I am suffering severe buyer's remorse. I would NEVER go through this again. AVOID PAIN. DO NOT SIGN UP WITH #iiNet.
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Prathish
(@prathish12) reported
@charlietech @NBN_Australia Unfortunately @iiNet keeps failing me, one kid and 2 adults on Teams, all 3 calls keeps dropping, when call , it took 40 minutes to get through, no resolution yet, no 4G coverage from Vodafone either in my areas of hills district
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HoJu
(@BaBaBarr) reported
@iiNet is the planned maintenance in Thornbury/Northcote Victoria happening tomorrow since there was an emergency outage today from 12-6? Or am I having two days in a row without internet to work?
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Graham Lauren
(@cloudcitizen) reported
@iiNet It is extraordinary how dim and thin-skinned #iiNet’s social media reps can be, trying to warn disappointed **NEW** customers off complaining publicly about its appalling service. I predict this will be a very short relationship. Want better? AVOID #iiNet.
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Just A Bloke
(@JustABlokeTV) reported
@Badger_tbg @iiNet What they mean, is they are happy to pretend on social media, but you have **** all chance of getting a good result
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may
(@mellow_may) reported
@iiNet Worst customer service ever!! Would not recommend this internet provider to anyone! Terrible customer service that never owns up for their stuff up & cant even provide a solution to a problem they caused!! Been w/out internet for 1wk during a LOCKDOWN &they refuse to help!
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Graham Lauren
(@cloudcitizen) reported
@iiNet #iiNet’s SERVICE IS BROKEN FROM TOP TO BOTTOM, AND IT IS BREAKING MY BUSINESS. AND NOW A SUPERVISOR CALLED MARY HAS CUT ME OFF MID-CALL. WHEN WILL SOMEONE SENIOR TAKE RESPONSIBILITY FOR FIXING THIS AWFUL SERVICE? DO NOT SIGN UP WITH #iiNet.
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Tim Byrne
(@tbyrne74) reported
Oh @iiNet, are you deliberately trying to send me mad? Due to an invoicing error that's entirely your fault, you owe me a $120 refund which is now weeks overdue. Today you "credit" me $7.88. Your systems are broken, and I'm done with you. Anyone got alternatives?
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Graham Lauren
(@cloudcitizen) reported
@iiNet Everything about setting up my new iiNet BUSINESS phone account IS ABSOLUTELY ******* DREADFUL. Been waiting another half hour for promised callback. I would NEVER go through this again. AVOID PAIN. DO NOT SIGN UP WITH #iiNet.
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Graham Lauren
(@cloudcitizen) reported
@iiNet Everything about initiating my new BUSINESS phone account with #iiNet is all ****** up, and its service is as bad as I remembered from 15 years ago. AVOID PAIN. DO NOT SIGN UP WITH #iiNet.
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Wyzohs 7
(@Wyzohz) reported
Fix your **** @iiNet
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Dr.Strangelove
(@flyingdoov) reported
@iiNet following an "upgrade" to the 4G wireless broadband service in my area last Friday AM, my stable downloads have gone from 19-20mbps to 3-5mbps which don't even allow a stable connection for work. @iiNet help desk response... nothing we can do. WTAF?
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Graham Lauren
(@cloudcitizen) reported
@iiNet What is extraordinary is how thin-skinned #iiNet’s social media reps can be, trying to prevent disappointed business customers from complaining publicly about its appalling service and warning them they are breaking Twitter’s rules. Want better? AVOID #iiNet.
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Badger 🦡
(@Badger_tbg) reported
@iiNet The worst part is.. you say you want to help yet you never do...
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dweeeeb
(@dweeeeb) reported
@iiNet Stand down, noob operator here. pulled one too many plugs!
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