iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 10
Adelaide, SA 8
Sydney, NSW 6
Perth, WA 5
Brisbane, QLD 2
Geelong, VIC 1
Nowra, NSW 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • AnthonyLee59 Anthony Lee 🌏 (@AnthonyLee59) reported

    @iiNet I realise there is a power outage but most places are back but NBN connection is still down here in Qld 4154.

  • Sitinss Kingsley James (@Sitinss) reported

    @iiNet Hi Could you help me understand why you deleted an email address and the emails that I specifically asked you to keep Why you are unable to cancel my service after 7 Phone calls, and why you keep sending me bills? I have given verbal confirmation yet you still can't do it?

  • dragonbrother Brad (@dragonbrother) reported

    @iiNet I just got home and my internet is out. Is there a outage?

  • ToddLBuck todd buck (@ToddLBuck) reported

    @iiNet Had to buy a second hand iiNet modem to prove it wasn’t my issue. IP address set on the modem points to Adelaide. iiNet you still keep telling me all you guarantee is an internet connection! Really

  • michaeladaily Michaela (@michaeladaily) reported

    Someone (not me!) applied to have @nbn connected at my address and without any warning @iinet disconnected my nbn service and made me pre-pay to have it reconnected even though they already debited my account for this month + now I just won’t have internet for 3 days I guess

  • The_Dugongs Danny O'Brien (@The_Dugongs) reported

    Check out my Speedtest results! 2.0 Mbps down and 5.5 Mbps up. @iiNet

  • drdanlivo Daniel Livingston (@drdanlivo) reported

    This morning's phone call was 47 minutes of veeerrrrryyyy ssssllllllooooowwwww and painful "help" from @iiNet and I think we've sort of fumbled through to a solution of sorts - hopefully.

  • ibdxqueenstown Tim Wood 🌮🍔 (@ibdxqueenstown) reported

    Hey @iiNet mail server down?

  • danmachen Dan Machen 🏊 🦈 (@danmachen) reported

    @iiNet fault reported Thurs fixed today (Sunday), truly brilliant service and customer care. 🙌

  • XavierWolfAD Xavier Wolf 🐺 (@XavierWolfAD) reported

    @iiNet another dissapointing night where I can't even use the service I pay for because apparently there's no internet connection I don't wanna dm you and go chase tail just please if your going to provide a service make sure it's working!!!

  • croydon_of Suburban Stocks (@croydon_of) reported

    Day four, still no internet. 30+ calls. A million promises. Zero action. So, call the Head Office. @TPG_Telecom @iiNet Me: 'Can I speak to Craig Levy' (COO) Switch: 'Mr Levy is not accepting calls' Me: 'What, never accepting calls?' 1/n

  • drdanlivo Daniel Livingston (@drdanlivo) reported

    @iiNet very slow and convoluted customer service experienced over the last few weeks. I changed my address with iiNet when I moved (kind of necessary!), again before delivery of a new modem, but it was still sent to old address. Meanwhile I received one meant for someone else!!

  • biggie_dreams ＢＩＧＧＩＥ (@biggie_dreams) reported

    @ShogU_ @iiNet could take a steamy **** and it would provide better internet than iinet

  • Joey_KinginWA Joey King (@Joey_KinginWA) reported

    I am pleased to let everyone know that after many phone calls that @iiNet chose to listen & accomodate my need for them to send the sim to my PO Box. I hope they support their other homeless customers the same way & this becomes part of new understanding of how we live our lives.

  • XavierWolfAD Xavier Wolf 🐺 (@XavierWolfAD) reported

    @iiNet I just unplugged it for a hour reset the router and it fixes speeds been hella slow

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