iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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KotoniStaggsStan
(@angelgabe6) reported
Is anybody with @iinet? Looking for a new service provider.
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Amanda Petrass
(@AmandaPetrass) reported
@iiNet our VDSL is down in Canberra. Can you please tell me if there is a known fault? Your phone line has an almost hour long wait.
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mick
(@shouldandmust) reported
@iiNet confirm they could have fixed the issue on Friday but didn’t and instead assured me every day that they’re “prioritising” the issue and “escalating” my concerns. To ******* where? What a waste of everyone’s time because @iiNet customer service have actively lied every day
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ash.
(@ash01) reported
@iiNet the internet over the last month in 3055 has been terrible. What has changed?
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🐀 Awambmrgw 🕯💉💉
(@awambmrgw) reported
@ken_killcare @miriamcosic @iiNet Nope, the problem is 100% Iinet. 6 mths ago at the end of a 6mth intro offer to new plan, they wouldn't neg on price and upped from $99 to $129. When we left over a separate issue, they offered same deal for $89. Too late! If they'd neg earlier, I wouldn't have shopped around.
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Tom Brook
(@tjbrooky) reported
Customer service at @iiNet is the worst! So much for a call back…. Just hung up on me! Thanks no internet for the past 2 days!
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Brett Jones
(@Jonesy_Vanlife) reported
@iiNet So your internal systems that are down and effect the customers and not reported anywhere are fixed now ????
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eithne
(@eithne52) reported
@iiNet Ahh finally after way too many weeks (5), not the turnaround standard anyone could be expected to endure I've no doubt. Waiting on landline reconnection still though, gah! Oh, spoke to soon, too good to be true!! Internet down AGAIN! Is there really no one there able to fix this?
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PatB
(@PatB90739861) reported
@VacuousNess @iiNet @NBN_Australia 15.7 Mbps down. 2.8 Mbps up. 4G wireless connection at my shop in far outer Metro Perth. If I remember, when I get home, I'll test my home NBN (FTTN, then crappy old copper for the last few hundred m) connection.
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Miriam Cosic
(@miriamcosic) reported
@iiNet Ok ~690 complaints in Sydney, internet problems last two hours. I’m in Elizabeth Bay. Can you give me any idea of the eta of the interne/wifi back?
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Ken Nielsen
(@ken_killcare) reported
@awambmrgw @miriamcosic @iiNet The problem is probably with NBN Co for which iiNet is a retailer. A major issue is that because NBN Co has no relationship with the customer it often does not act with a great sense of urgency. It’s insulated from highly annoyed customers.
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Pam Swanborough
(@NettlePot) reported
Hi @iiNet & @NBN_Australia I just drove 40 mins to find a signal so I can remind you I've had no Wi-Fi since Monday. Golden Plains, northern end. Wtaf, please?... Now I'll go get petrol so I can drive home again. Did I mention wtaf?
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Brett Jones
(@Jonesy_Vanlife) reported
@iiNet I am appalled at the changeover process you have done so far. You sent a disconnect notice to NBN of my previous ISP before new modem arrived and then now blaming your internal systems 24 hours later for not being able to provision my service. 1/2
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eithne
(@eithne52) reported
@iiNet Hi Kris, I do hope that someone with either the know-how or the clout will get back to us with a real solution rather than soothing platitudes that lead us nowhere near to the reconnection to the internet we've been asking for for 6weeks. #patiencelimit #customer20years
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mick
(@shouldandmust) reported
@iiNet Cool thanks 1-2 more days with no internet for an issue that could have been rectified 2 days ago even though I’ve spoken to @iinet customer service every single day and they assured me every day it was being investigated and escalated
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