iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 5 |
| Melbourne, VIC | 5 |
| Adelaide, SA | 2 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Ellis
(@SilleScott) reported
@iiNet thanks iinet I now have no reason to stay with you. I'd love to pay that outstanding invoice but as usual we can't login as our password doesn't work. We don't get emails because that password doesn't work. I can't pay over the phone because we have no reference number
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Ryan Bailey
(@cyn_s15) reported
@iiNet have you ever called your own tech support line to follow up on a privacy/service concern? 2 calls, 1 CSR hangup and 3.5 hours later (3.25h on hold) AND a TIO complaint and I STILL can't get a team leader on the phone for an escalation...
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Ancient IT Geek Tesla 🔋owner. Triple Vaxed
(@warwickpauld) reported
@iiNet hi is there a problem with Vdsl2 in North Canberra It keeps dropping out. 7/6/2922 2pm
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Rebecca Ramsey
(@RebeccaRamsey10) reported
@iiNet disgusting service from this company
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💉💉💉#ottoAbNormalVerbraucher
(@BetterStuffToDo) reported
Disappointed with @iiNet that no intl roaming options are available for their customers on the vodafone network (i.e. all their customers) at all. Nada. Zip. Zilch. Gotta waste coins on a wasted overseas SIM, risk losing my iinet SIM, etc. What is this, seriously?
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Rebecca Ramsey
(@RebeccaRamsey10) reported
@iiNet had nothing but issues please wound my money asap
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Alex Johnston
(@swegen31) reported
from
Hobart, State of Tasmania
@iiNet I’ve been trying to get through to pay my bill. Can you please help.
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quilliamz
(@quilliamz) reported
@iiNet I just called for tech support and waited for a call back. Got the callback and it hung up on me before talking to anyone. Not sure what you expect me to do now? Please contact me...
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poppy maclean
(@Poppymac53) reported
@DocB__ @iiNet It’s not a comp, I know, but it took me three months to cancel my Telstra account….rural nsw, hopeless, replaced them with a local company run by switched on kids who have comms tower on a nearby hill, faster, very reliable, friendly and cheaper….
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リーア。チェッテル
(@riathebold) reported
@iiNet I'd like to make a complaint about a recent experience with a sales team member. How do I go about this, please?
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Mike Sharp. (I'm the old fart)
(@grotwort) reported
@nokia @iiNet Follow up on Nokia 5g router broadband The USB port doesn't work Asked iinet, "talk to Nokia" Nokia says "talk to iinet" Literature says it should function. Rather unsatisfactory outcome for me, the consumer. First time iinet failed me in 18 years Bummer.
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Ron Baumann 💧
(@DocB__) reported
20 minutes on a call trying to cancel the useless 4mbps wireless service I was conned into signing up for with @iiNet. Plenty of hoops. What a bunch of miserable, incompetent flogs.
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Stewart 🇦🇺
(@parrotsdream) reported
@iiNet what's with the crap nbn and dsl internet dropping in and out in Jimboomba lately maybe I need to be sending you invoices for a service your not fully supplying ya take our money so fix it
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Mel Wright
(@scult) reported
Hey @iiNet. I've been a customer of yours for almost 20 years. Moved house 2 days ago. Requested service to be moved 5 days ago. Rang today as I have no internet. Was told that the service couldn't be started as payment was still pending. 20 years of timely payments not enough?
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Mike Sharp. (I'm the old fart)
(@grotwort) reported
@iiNet Looking for my customer number
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