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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 12
Canberra, ACT 2
Adelaide, SA 5
Perth, WA 8
Sydney, NSW 9
Geelong, VIC 2
Brisbane, QLD 3
Darwin, NT 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • skyfire747
    Anthony Widdowson 🐦 (@skyfire747) reported

    Thinking wether our @iiNet router needs replacing. We have the TGiiNet-1, (I think) and it is slow to get going if we ever have to turn it off and back on. Seems we have had it for 19 years and 9 months. Just wish I knew when the NBN upgrade was going to happen, still on fttn.

  • Ice_Tee_0o0
    Tricia Burns (@Ice_Tee_0o0) reported

    @iinet is there an outage in 2281 area?

  • aussieoutlier
    Aussie Outlier (@aussieoutlier) reported

    Thanks @iiNet for the seamless mobile transfer from Telstra. Does it cost me to use the voicemail service btw?

  • VelZeNZ
    Toast (@VelZeNZ) reported

    @iiNet @VocusComm what happened to support for bizphone? No client comms, no support, no ability to make changes or add handsets… after 11 years of working together, out of necessity to maintain telephony it’s time to go elsewhere…

  • cloudcitizen
    Graham Lauren (@cloudcitizen) reported

    @DodoAustralia’s desperate texts and emails nag it’s time to activate your SIM, when it hasn’t ******* sent them. It has now missed the boat. The wash-up: its service is no better than the idiots @iinet I want to replace. @DodoAustralia is now dead forever to me.

  • iiNet
    iiNet (@iiNet) reported

    @WealthxTracey Hey Tracey, like we mentioned in our other reply if your emails belong to an @iinet.net.au address then they won't be affected by the closure of the Hosted Exchange service.

  • johnjet0
    johnjet1 (@johnjet0) reported

    @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

  • DenyseWhelan1
    Denyse Whelan BEd.MEd. 💉x5 (@DenyseWhelan1) reported

    Hey @iiNet been on hold to #hosting for over 53 minutes…just have an enquiry to check something but not going on line to do it, want to speak to a person. Never waited so long for support

  • BathgateGa3335
    Gary Bathgate (@BathgateGa3335) reported

    Ripped off again. Wtf are you supposed to do with 100gb a month @telstra, @iiNet ? Stop gouging you greedy buggers.

  • johnjet0
    johnjet1 (@johnjet0) reported

    @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

  • jimmyjbt
    jimmy jbt (@jimmyjbt) reported

    Had another call with @iiNet and got tild that "no one can help me".

  • misullivan
    Michelle Sullivan @mis@aus.social (@misullivan) reported

    @aimyaimless @BazzaCC I do.. and 2FA is a good thing if done right. There is no opt out, and only works with SMS for @iiNet which is a problem for me.. last month I had a SIM card issue.. couldn’t pay my bill or report the internet outage on the NBN for 3 days because of it. My bank is not the same,

  • DianeDromgold
    Diane Dromgold (@DianeDromgold) reported

    It's impossible to get any help from @iinet They are cancelling hosting but no reply to messages, no one ever picks up even when we wait on the phone for hours. Come on! There has to be some way to get help. Has anyone called the Ombudsman?

  • _IndianPacific
    GillianA 🌺 (@_IndianPacific) reported

    @iiNet I shouldn't have had to top up. There was no explanation that there was an issue. I did not receive a text or an email that there was an issue. All I got was "Can't send text by iiNet. Error 28" iiNet support did not know what Error 28 was nor did Mobile support. Ref # 380798763

  • david84tran
    David T (@david84tran) reported

    @iiNet hi is there an outage in the area of VICTORIA 3019 for 5G broadband services? Ive been on hold for 1 hour. I need internet connection to work from home. I have already turn off the modem for 10 secs and turn it back on. Still no connection. There are 4 lights bars on modem

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