iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 8 |
| Melbourne, VIC | 7 |
| Perth, WA | 7 |
| Brisbane, QLD | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Petra Campbell
(@PetraAu) reported
@Blissful_way @iiNet If people have to lose time&money getting resolution then these companies who are being forced through the Ombudsman or Fair Trading should pay compensation for the days we lose fighting for resolution. That will relieve the complaints made no doubt and workload of said bodies
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Blissful Way
(@Blissful_way) reported
@PetraAu @iiNet I hear you - Left Optus after 15 loyal years as a business customer to migrate to Telstra. Dreadful customer service and a similar story as yours, however, with a different issue.
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Karl Castan
(@KarlCastan) reported
@PetraAu @iiNet Oh come on @iiNet this is not a difficult issue to resolve.
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Just the "G"
(@authorsrgen) reported
@PetraAu @iiNet Should of asked how to do that or perhaps asked to speak to a tech person. Time to look for a different service?
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Joey King
(@Joey_KinginWA) reported
@PetraAu @slsandpet @iiNet Use dot points and be succinct. When I complained the ombudsman called me within 30 mins of submitting the complaint to tell me they had it and iiNet called an hour later. They have people who only deal with ombudsman complaints and issues get resolved as fast as possible.
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Steve May
(@maystation4) reported
@iiNet I’d love to. But now I get to spend my SECOND Thursday night in a row talking to you guys after nbn gave us a new box today and STILL it’s dropped out 3 times already. Time for this ultra loyal customer to change providers.
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Peter Klages
(@PeterKlages) reported
My ISP, @iiNet, has been excellent in doing their best to provide good service and support for me here but they cannot overcome the basic flaws in NBN satellite. Over to you, Stephen Rue!
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Petra Campbell
(@PetraAu) reported
@Max_by_the_bay @iiNet It wasn't offered as a solution. assuming there is not such offering. but when I get someone higher up, I'll ask
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jooshaaa
(@joshSLOAN92) reported
@iiNet just emailed support. RE: new modem not working and getting a tech out. Don’t wanna spend ages on the phone.
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💧Jason
(@factordex) reported
@PetraAu @iiNet Sheezus! What a merry-go-round? Had a similar problem with gmail & bills. It was a catastrophe. I managed to delete a lot of stuff via the app, using my phone. But otherwise ... Good luck with that nightmare. I have no solid advice 🤕
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Paul Earsman
(@earsman_paul) reported
@iiNet interesting to see you claim to be number 1 in customer service. I have been trying to get you to fix my constant dropouts for 9 weeks, and still can’t use the internet for any longer than a couple of hours. Very poor customer service
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Petra Campbell
(@PetraAu) reported
Dear @iiNet. My issue is not solved. I still am not receiving my emails and I still cannot access webmail. I still do not authorise iiNet to delete my records. iiNet has disrupted my business with no fair warning. I just received a DM suggesting my issue is resolved? It's not.
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Joey King
(@Joey_KinginWA) reported
@PetraAu @slsandpet @iiNet The ombudsman can fine them for each day your complaint is not resolved and if they have to many days of unresolved complaints they get their arses kicked. Ombudsman in this industry has huge amount of power. Good luck
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet What am I paying a service for???? Not working again!
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Steve May
(@maystation4) reported
@iiNet I’d love to. But now I get to spend my SECOND Friday night in a row talking to you guys after nbn gave us a née box today and STILL it’s dropped out 3 times already. Time for this ultra loyal customer to change providers.
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