iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Kristy Himbrechts
(@mooshka79) reported
@iiNet and you want to charge me again to fix your error - disgraceful
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Petra Campbell
(@PetraAu) reported
@colugal @iiNet web based email is so 80’s 😒. Its too slow. Dreadful presentation, long to categorise and especially to search
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Petra Campbell
(@PetraAu) reported
Wow. Been with @iiNet 20 years. Now cant receive outlook emails cos exceeded 1 mb limit I’d never heard of. But can’t get on webmail to delete emails cos exceeded mb limit & emails not loading. Whats iiNets solution? Purge my entire inbox of everything. Or forward to gmail.🤬🤬🤬
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rod
(@RodChapple) reported
@mikeamor7 @iiNet I've had iiNet since it's inception when I lived in Perth. I would say complete opposite. Never once had an issue and customer service fantastic.
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acce
(@xXACCEXx) reported
@iiNet Loving the support. The 2 tickets that were created were both closed and no one told me. Are all your solutions solved this way? How far off the ground is the rug you sweep **** under?
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Steve May
(@maystation4) reported
@iiNet @Telstra can you help me?
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Steve May
(@maystation4) reported
@iiNet Why? What’s the point. I’m still awaiting a call back that I was tons would be in a half hour. This is unacceptable. I have been a customer for over a decade.
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Anthony Rees
(@AnthonyRees) reported
from
Melbourne, State of Victoria
@Telstra sent me an NBN connection device. It has all the wrong connections. So I called their customer support. The automated service sent me a txt message and hung up. Time to call @iiNet
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Steve May
(@maystation4) reported
@iiNet Just off the phone. I now have to wait for technicians to call. Hopefully next week to have someone help. This is disgraceful. I have been nothing but the most accommodating customer and now I’m being treated like rubbish. Thanks for ruining my Friday night and weekend.
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Kristy Himbrechts
(@mooshka79) reported
@iiNet worst customer service ever. Made me pay twice for a connection at the wrong address still no refund and now charging again to fix!
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Mike Amor
(@mikeamor7) reported
My frustration with Australian internet companies 2.0. So joined IInet. Didn’t think it possible to have worse customer service. But yes it is. Having lived in the U.S. the difference is stark. Promise of calls back not followed through. Terrible. @iiNet
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Brett Martin
(@Blaydenn67) reported
@PetraAu @iiNet iiNet went to **** when they were bought out by TPG (everyone with a brain knew it would happen). I'd been with them since Mick Malone started it in the family garage. Had family & friends work for them. Finally gave them away & went to Telstra about 18 months ago.
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David Bell
(@dtbell91) reported
@iiNet is there something wrong with the IPv6 network on your Geelong HFC network currently? IPv4 seems to work fine but IPv6 isn't working (I've got a dhcp lease but can't access anything using it, was working fine last week)
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lilian
(@lilimareea) reported
@PetraAu @iiNet Travelling from nsw to Qld & back couldn’t get over how poor the internet was, more dropouts then connections, I’ve never started my phone so many times before, never experienced it this bad ;( I’m with Telstra
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Craig Berkman
(@cberkman) reported
So @iiNet, no NBN at Bardon Qld. Is that something you can help with? Your name is on the modem.
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