iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 8 |
| Perth, WA | 7 |
| Sydney, NSW | 7 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Brisbane, QLD | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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beau
(@cynocephalae) reported
love @iinet going RED LIGHT down right before class 😭
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Michelle Sullivan
(@misullivan) reported
@ianbfarquhar @LG_Australia @iiNet Well it can be a reasonable firewall... sorta.. it’s basically Linux and iptables which you can make a decent firewall out of... the problem is when it is also your endpoint with credentials it’s a problem.. need and “in” and “out” and the modem endpoint next to it.
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Tim Fountain
(@Tim___F) reported
Is @iiNet @NBN_Australia down in Belconnen, ACT, again?
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caveman grunk 💉💉#FederalICACNow
(@seanys) reported
@AaronDodd @Telstra My experiences with @iiNet have been pretty awful. What is it with the telecoms industry?
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Riff Jet
(@TheRiffJet) reported
@iiNet @iiNet Anything else to add: Under your old billing system, you would always oblige the customer. New billing system, you tell the customer tough titties. I know there are other customers receiving same crappy customer service. You really have dropped the ball iinet.
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SERGIO 🇭🇲
(@SERG1O_D) reported
I'm flabbergasted that @iinet can't block emails to iinet email accounts that purport to be from iiNet support
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meh...
(@brad_00) reported
@iiNet @iiNet so today I have spoken to customer service, billing, provisioning and faults. Not 1 person has been able to help. I’ve been cut off twice and no call back so I get to start the whole process again. 17 years as a customer and this is the service/support I am getting
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Blue Suede Horseshoes
(@malgordon) reported
switching from @iiNet to @Aussie_BB after 16+ years as their customer service has gone to crud #goodriddance
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Ian Farquhar
(@ianbfarquhar) reported
@misullivan @LG_Australia @iiNet Sure, iptables is fine for a basic policy-driven firewall, if it’s exposed by the modem vendor. Most aren’t. Most modems also support TR-069, which means they’re basically devices entirely controlled by the SP. I would never trust telco-provided CPE.
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🌈Daz Robertson
(@ozisobe) reported
ADVICE TO ANYONE LOOKING AT INTERNET PROVIDERS IN AUSTRALIA - AVOID IINET LIKE THE PLAGUE... THE WORST "CUSTOMER SERVICE" YOU'LL EVER EXPERIENCE @iiNet
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Murray Galbraith
(@MurrayDG) reported
@ben_colo @iiNet Aw dude, I was so keen to make this happen but the reviews made me think QLD weather would shut it down pretty often. Are you running one up there?
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Riff Jet
(@TheRiffJet) reported
How incompetent is @iiNet customer service? Employee number one transfers me to wrong department, wrong department transfers me to another wrong department, 35 minutes later, waiting on third time is the charm. Big FAT ZERO for customer service iinet.
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Peter Herak
(@Pistolpeteypab) reported
@iiNet outage basically all day in Queanbeyan 2620 NSW. Classic response from @iinet have you tried turning it off and on again. You’re right I didn’t do these basic troubleshooting things before I called you to sit on the phone for hours…
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Graham Lauren
(@cloudcitizen) reported
@iiNet @whirlpoolnetau Small businesses AVOID #iiNet. Yet another disastrous tinpot organisation masquerading as a modern telco, even when it invites you to message it directly, it shows no inclination to fix its DISHONEST double-dipping on my credit card.
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Greg Brown
(@Greg_Brown_ADL) reported
@NBN_Australia no interruptions listed on the website just the Coombs HFC connection dropouts we get many times a week. You should be refunding fees to @iiNet @Internode HFC is old unreliable crap
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