iiNet Outage Map

• Chris Powell (@Ratamancer) reported 12 hours ago

  @iiNet This has been happening for over 3 months now and I've begging help. My next step is going to the TIO.

• ozwhopper (@ozpottsy) reported 13 hours ago

  @iiNet internet has been off most of the morning. Request a call back at 0929. iiNet Calls back at 0958. Staff member hangs up. I request call back again at 0959 and still waiting. No internet. Business not able to function. This has been 2 weeks of poor service.

• Andrew Thornhill (@Thornhill_A) reported 16 hours ago

  @iiNet ref: 347597982 ref: 347597982 ref: 346598138 ref: 347453727 ref: 347547799 Customer reference:1185545785 iiNet Invoice 699476019 Have a listen to all the voice recordings. Your company do not understand customer service. Especially during difficult Covid times. IInet is bad.

• Töm Réÿnöldš ❌ (@TomReynolds_AU) reported 17 hours ago

  @NBN_Australia Was an iiNet issue. Restarted all the things and then when I finally called iiNet OF COURSE it started working.

• Baron (@Baron_Mathers) reported yesterday

  @iiNet Thank you for the reply, I've recycled modem a number of times this evening to try to get WiFi back on its now 2am and still not working. It's obviously hardware issue that I need fixed as working from home, thank you.

• Varun (@varunarula) reported yesterday

  @iiNet I asked for a call back but didn't received any call. There was no resolution given. Just told charges are for admin fee. But it was never communicated to me at first place.

• Varun (@varunarula) reported yesterday

  @iiNet It is very disappointing that iiNet deducts $10 fee on disconnecting the service. No one informs when you place a disconnection request and nothing is mentioned in the form as well.#disappointed #unethical #misguided #noterms #cheating

• Thu Tran (@thuvan_t) reported yesterday

  @iiNet customer service can’t resolve problems, transfer the call without an introduction & hang up on the call. No wonder why @TPG_Telecom is better!!

• Miriam Cosic (@miriamcosic) reported 2 days ago

  @iiNet Thanks, Kris. It stayed out after the total outage that Michelle fixed.

• Miriam Cosic (@miriamcosic) reported 2 days ago

  @iiNet Yes, we fixed the wifi second in minutes yesterday and laptop is fine. I've turned my phone on and off, jiggled the airplane mode, , turned Bluetooth off, forgotten the network and tried to rejoin, and gone step by step through the settings to check them - no solution

• Miriam Cosic (@miriamcosic) reported 2 days ago

  @iiNet Hi again. I still can't connect my iphone back to wifi - and even 4G is not connecting properly to most of my apps. I've tried finding solutions and none of them work. Not least forgetting the network and rejoining - it won't accept the password.

• frog (@surforacle) reported 2 days ago

  @Telstra @jimeoin I just switched from iiNet and I am really regretting it. Business grade ADSL ... 2 megabits a second. Been trying to get onto support for 3 hours. Blame it on covid. Useless Australian company, sad really. @iiNet

• Gautam, C. (@quar1an) reported 2 days ago

  @iiNet Thanks for getting back and showing concern. Yes its so frustrating. I csnt even play netflix on tele using ethernet connection. I restarted to router, checked again, speed was terrible, less than 1 mbps and i am paying for iinet nbn !

• Alex Murphy (@alex_w_murphy) reported 2 days ago

  @iiNet If I was still a customer here's how it would go. I'd provide details. You'd promise an "engineer" would look into it. I'd never hear anything, or be told it "looked fine at our end". That happened over and over again. I have never been happier to leave a dodgy company behind.

• T M (@TonyMak01) reported 2 days ago

  Hi @iiNet Problem is still there today. Be nice to get a reply of some sort.

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