iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 12 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 7 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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RetroMonkey
(@Retromonkey8) reported
@Optus George... one of my biggest problems with @iiNet is their customer service. Read my comment again. Now if I tell you 20 up is not enough why tell me you can offer me 20 up a 2nd time? Thanks for ruling optus out of my list of options.
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A D Morgan
(@A_D_Morgan) reported
@iiNet this section of your email signature means little when you’ve caused my phone to stop working. “If your issue can't wait, please call our Support Team on 13 22 58 or our Sales Team on 13 19 17 and we'll be happy to help.” I’ve sent 3 or 4 emails now to no response.
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Dwayne Hill
(@dwayne_hill) reported
@iiNet Hi, are there any current issues with email as we cannot currently log in (was working not very long ago), we can still access internet and the toolbox but email login is not working (looks to be a few other reporting something on downdetector also)
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geoff h
(@ghoula) reported
@iiNet hi, internet down 3844. Any known issues?
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Jonathan Scholes CFP
(@JScholes_CFP) reported
@sonofbears @Voice0fTreason @iiNet Kinda madness, how bad was the incident?
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Once A Nerd
(@OnceANerd) reported
@iinet @NBNCo since the outage on the weekend in Conder/lanyon (postcode 2906), the internet has been very flakey.
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RetroMonkey
(@Retromonkey8) reported
3rd time in 6 hrs @iiNet has failed to provide me with internet. Guess I'm looking for a new provider if they don't make the adequate effort to improve the service and retain me as a customer. Honest rating 4/10.
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RetroMonkey
(@Retromonkey8) reported
@iiNet when you think you did something but in fact you did nothing.... "better retweet even though his comment says it went down less than 10 mins after coming back... earned my keep for the day" - waheeb.
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saltymolty
(@saltymolty) reported
@iiNet @Retromonkey8 Help that bloke out. If you have job that resolves around the internet and working online it could mean having food or not. Fix it, help him.
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RetroMonkey
(@Retromonkey8) reported
Net is back again.... wonder how long till the next drop.... @iiNet this game sucks no wonder you don't have any friends.
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Comrade Weez
(@weezmgk) reported
@iiNet we had our NBN FTTC network connection device replaced on 1 Jan. VOIP phone service has not worked since. Callers to our land line VOIP get a recording 'your call can not be connected at this time OCA 0188.' Outgoing calls get a continuous 900Hz tone.
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HG
(@hgo7627) reported
@ACLambert @MissBaileyWoof @iiNet Especially when their only engagement is to call and then demand you verify who you are!! I wonder if ACT Consumer Aafairs would be interested? Or Choice Magazine. As you say, unconscionable behaviour. And certainly not the behaviour of a supposedly responsible service provider.
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Anne CL
(@ACLambert) reported
Good work @iiNet : you just ignore the complaints and levy the "break contract fee" when you don't actually provide a service to our address. It's unconscionable. And did I mention I'm a customer of nearly 18 years standing? #unprofessional #buggerthecustomer
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Hugo - Visconde de Mundo
(@hugobrown) reported
from
Sydney, State of New South Wales
Looks though end has come for ADSL2 internet at home, well was good ride @iiNet 15yrs Its been great can't fault them its been 95% good experience Sadly with @NBN_Australia areas like 2223 lots old apartments strata /owners won't pay connect building /retrofit sucks for renters
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HG
(@hgo7627) reported
@ACLambert @iiNet Glad that’s over. But what a waste of energy. Like many, I suspect iiNet want to wear you down so you don’t give a fig.
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