iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Adelaide, SA | 4 |
| Brisbane, QLD | 4 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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FG
(@FGecolarge) reported
@dodgy_coder @cc_stoney @iiNet Did the WA grid go down yesterday?
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BobtheGeo
(@bobthegeo) reported
@Nemspy @iiNet Mate, a business like this should be better set up to handle this. The people working to fix it are doing so because their management didn't invest properly. And no, it's not that unusual in the years I've been living here. I hate to say it but it's likely to become more common.
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Amanda Ralph
(@ralphytown) reported
@daj416418 @iiNet Still no email access for me - either direct or via webmail. Catastrophic failure on the part of #iinet. No communicaiton, no clarity on when service will be restored @acmadotgov
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Keri Arthur
(@kezarthur) reported
@iiNet 2 days without email. No idea if missing emails will be on webmail because unable to access webmail (page is finally up but now login errors) No communication from you other than 1 paltry facebook/twitter post. NOT GOOD ENOUGH!!
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Noel Dennison
(@NADennison) reported
@iiNet This is exactly the same pathetic communication effort as last time, beware of missing emails and don't bother asking for compensation as they will tell you email is a free service as part of the internet service provision. Might be time to change service providers after 30 yrs
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GG
(@actgg) reported
@iiNet is your email service still down?
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🌻 Annie Ryan 🌻
(@AmryanAnnie) reported
@iiNet Can we have an update on the outage please. Some emails dribbling in. Unable to log into website or toolbox. Pity the first email received was an Invoice from you! #iiNetOutage
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Amanda Ralph
(@ralphytown) reported
@iiNet @jswharton Dear John, no doubt Shane needs the same help thousands of us require. Transparent communication and an honest assessment of when we can expect to have our email service restored #iinet #iinetstilldown @acmadotgov
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Melton unknown
(@meltonunknown) reported
@jackrusseljosie @iiNet It's broken again... I got a few emails in the middle of the night, but since around 8am this morning it's stopped again...
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Denyse Whelan. #head&neckcancer #survivor
(@DenyseWhelan1) reported
@iiNet Ok. But that just led me back to tweets I have already seen. Your Company has done its customers no favours at all in this. What a shame, @iinet used to be a good service….now you are not. And many are saying similar.
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Anne Holmes
(@polyxena) reported
No communication from @iiNet about outage of email since Xmas Day Few emails dribbled thru at odd times overnight But still not working
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ross
(@rossj80) reported
@iiNet assume email is still down as I still can’t get in
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Deborah Jackson
(@daj416418) reported
@iiNet Email is working now but no emails from the period where service was impacted. Will we have these emails restored? Agree with other comments about lack of communication. I spent 30 minutes on the phone to Microsoft, I thought there was something wrong with Outlook.
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Tracey Davis
(@mollynack) reported
@iiNet After 20 years plus of loyalty I’ve done my part but IINET haven’t done theirs. The service is just getting worse all the time. The slowest internet and not one bit of notification on why I couldn’t receive emails. Time for a new carrier.
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Dan Read
(@DanRead3) reported
@katling73 @iiNet I got some emails overnight - but there were none from the outage period so I suspect that any emails we got will be lost. Can you please confirm iinet??
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