iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
Check Current Status
E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 8 |
| Perth, WA | 7 |
| Sydney, NSW | 7 |
| Canberra, ACT | 1 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Brisbane, QLD | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
-
Philip Thrower
(@PercyLUFC) reported
@iiNet is NBN down in Beeliar, WA??
-
🍻 Dette 🔞
(@_dette_s) reported
I'm so glad I've never had this issue with @iiNet in the last 7 years it just sucks because they sent out a technician 2 days after I contacted them but their technician wasn't able to work on it since it's Telstra equipment
-
Jan Bowman 🌈
(@JanB_QLD) reported
@iiNet Can you explain this in practical terms? I manage a website hosted in Singapore and it is very slow to load and frequently doesn’t load at all when using my home internet from iinet. Works fine if I tether to my 5G telstra phone. Is the latency issue responsible for this?
-
PkmnMstrBillj88
(@Bradyma57188788) reported
@iiNet whats the go with nobody answering the tech support line? dont anyone work nights? tell me a minute wait time, already been waiting for 20
-
Jan Bowman 🌈
(@JanB_QLD) reported
@the_real_HenryW @iiNet I have been having huge issues
-
Two systems one Australia ?
(@AU0481810206) reported
@iiNet iinet mobile internet & unlimited calls texts - debited $15 from my bank account on 19 Oct 2021 is for service 23 Oct to 22 Nov 2021 - But on 21 Nov 2021 the mobile number port in to Kogan mobile - part 2 of customer service. requested a refund - iinet cut off the line &
-
Rory Piper
(@RozzaPG) reported
@iiNet internet has been down all day, are you able to help?
-
Sarah Campbell
(@Cloudcitymelb) reported
@iiNet our internet is suddenly and completely off! Red light blinking on the modem. No help on your webpage and no support on the phone? Called and got a message saying wait time to speak to someone is over an hour! Have looked up outages, none in our area. What’s going on!?
-
Jan Bowman 🌈
(@JanB_QLD) reported
@iiNet can you please advise if you have connection problems between Australia and Singapore?
-
BerserkerLOR
(@berserkerLOR) reported
@iiNet Hello! My service was cut because we missed a bill and have since then paid it, just hoping to have our service restored? Currently waiting on the phone but just want to get some assistance if possible please.
-
Mr.G
(@chucker4x4) reported
@iiNet no internet in Warradale, Adelaide. NBN reporting no outage. Is there an issue on iiNet end ????
-
TheRebel
(@Priya_Enviro) reported
@iiNet I hv been hving issues wid broadband for d past 8-9 months. wifi dsnt wrk. I complained multiple times bt in vain. Cust servc did nt get bck 2 me in 24 hrs on my latest cmplaint. Can u resolve d issue n refund the money fr ‘no wifi’ period?? Honestly horrible connectivity
-
John Highfield
(@JackHigh4) reported
@iiNet are you a company on the verge of failing? Your loyal customers deserve to know what is going on. For over a week there have been problems across Australia. No public statements. Email and access to webmail and toolbox login denied for 48 hours. Nothing! not good enough.
-
Rodney Heron
(@rodneyheron) reported
Dear @iiNet I’ve called twice to cancel my service, and told both times it was done, I’ve emailed your account teams and sent account information. Yet you keep sending “you need to connect” reminders I’ve received another call again asking about the cancellation
-
Seamus Byrne
(@seamus) reported
@EmJaeCaer @iiNet @Aussie_BB I did same. But I got an SMS from iiNet saying “your service has been transferred to another provider” before Aussie had time to confirm their end. It’s now active. But it was 20 minutes of panic stations we didn’t need. Kids were both kicked from heated moments in online games!
Check Current Status