iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Perth, WA | 6 |
| Brisbane, QLD | 3 |
| Albury, NSW | 1 |
| Adelaide, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Name
(@evilspew) reported
@iiNet ticket 365275611. I accepted a retention offer to switch back to you from another ISP - still waiting for my speed upgrade. How much longer? Also, i note that in my ticket there are emails i never received.
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Emma Watts
(@emmawatts___) reported
@iiNet my router is showing no internet (Dickson, 2602) but no outage on your site, and an hour wait time on your tech support line. Do you have any advice? Yes, I’ve already turned it off and on again.
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Meg
(@megtdennis) reported
@iiNet THE worst service! We have an outage all day. You provide no info about it. Call wait 1+ hour. Why dont you communicate to your customers? Lodging a complaint with TÍO
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Meg
(@megtdennis) reported
@iiNet @jaq_reid iiNet - the worst service. We have an outage but you provide zero info. Support call wait times over an hour. The only way to get you to respond is lodge complaint with TIO
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Michael Li
(@heymiiike) reported
@iiNet when do we expect the outage will end in VIC?
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Rodrigo Andueza
(@randueza) reported
from
Sydney, State of New South Wales
@iiNet since this morning not connecting to the network, any outages in Glebe area?
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Jackie
(@JackieMack) reported
@iiNet my internet is slow and I cannot stream my shows. What’s happening?
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Admiral_Dark
(@thedarkadmiral) reported
@iiNet love how it says no issues at my exchange, but my internet has been down for an hour…
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Llama
(@ranting_llama) reported
When did @iiNet become stupid?
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Dedro
(@DedroWasTaken) reported
@iiNet I had someone come over to fix my constant dropouts on VDSL. The guy that came over change the connection type on my router from Dynamic IP to some PPPOE connection but never told anyone the details. So when it dropped out again, we weren't able to rectify the issue again.
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randal_m_smith
(@randal_m_smith) reported
@Bennythepagan @iiNet Having the same issues with the iiNet Cable Service in Mt Helen (Ballarat). Glad I'm not the only one :)
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Sachin 🇦🇺
(@sac3hin) reported
@iiNet Hi. I've been struggling with persistent dropouts in NBN service ever since I moved into a new house. I work from home and NBN FTTP is my only option. Multiple visits from NBN and IINET techs. No fix. Can anyone help?
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Shayne Dixon
(@ShayneDixon11) reported
@iiNet is there an outage right now in Collingwood Victoria? Calling customer support there is over 1 hour wait time
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Dr Jos 🇦🇺🇫🇷🇱🇧💉💉
(@redruby17) reported
@iiNet my mobile. the issue is her phone- she's your customer
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lily Garlando
(@LilyGarlando) reported
@iiNet My wifi has been constantly dropping out lately and my download speeds have been dropping significantly. This has only started to recently happen, may i have some help?
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