iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Perth, WA | 4 |
| Adelaide, SA | 2 |
| Brisbane, QLD | 2 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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megadead
(@megadud_) reported
@iiNet why are you so down in Melbourne? you are hurting me
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💧 seeker
(@very_grem) reported
Hey @iiNet 24 hrs are up and no reply to my complaint!
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DCBERTY
(@dcberty) reported
@iiNet nbn outage at postcode 4152 Camp Hill since 2pm. Not good enough. When will it be fixed?
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Food Ninja🇦🇺
(@_Food_Ninja) reported
@iiNet This post was much more about accountability, NBN and iiNet both have a history with clearly ignoring issues and refusing to provide clear communication. I wanted to highlight that systems used by both @NBN_Australia and @iiNet seem fundamentally broken.
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Fred
(@fiiingers) reported
@iiNet No ..not with your track record of customer service.
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Mark Brann
(@MarkBrann4) reported
@iiNet internet out in hemmant. As far as I can see there’s a problem in east Melbourne but this is the first I’ve read in Brisbane. Any news?
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Ben Parks
(@ItsBenParks) reported
@iiNet No. You don't help, you make it hard, and you always make it the customers problem. The worst customer service I've experienced over many years.
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Samantha Dickson
(@samtown87) reported
@iiNet hey, we are on our third day of no internet during Sydney lockdown. Having an absolute fabulous time getting bounced around, lied to and hung up on by your agents in Manila & STH Africa. Any way you could provide some actual support so I don’t lose my job? #lockdownsydney
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EarthWombat 💛💉💉
(@EarthWombat) reported
@TheZeski @Bababooie42 @iiNet **** that ****. No pay. No work.
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Travis Winters
(@travis_winters) reported
In the last week or so I found out that in February @iinet had selected me to bump our plan to a Superfast (200Mbs+) at the same rate as our current plan… Unfortunately the email to tell me never arrived… only the one to tell me it would soon end. #hooked #thatshowtheygetya
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Daisy 👽❤️
(@PippinRabbit) reported
Nothing but problems with @iiNet and no help. How am I mean to work from home with no internet? VoIP phone hasn’t worked in over a month. Just awful experience after being a loyal customer for a decade.
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Ben Parks
(@ItsBenParks) reported
Once again @iiNet have absolutely failed to provide any ounce of customer service. They simply do not improve or care.
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forcemajeure
(@forcemajeure76) reported
@iinet service is all ****** up here in East Melbourne. Dropping in and out for last hour.
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Samantha Dickson
(@samtown87) reported
@iiNet Currently getting stonewalled by every incompetent employee you have who cannot connect us with local support for a technical issue.
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Absolute ******* Gamer
(@HJ_SamStarPlays) reported
@iiNet our internet down and no one is picking up to help. Now it she we’ve reached the maximum number of attempts. How ******** so we fix our ****?
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