iiNet Outage Map
The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 12 |
| Adelaide, SA | 12 |
| Geelong, VIC | 4 |
| Melbourne, VIC | 20 |
| Brisbane, QLD | 6 |
| Perth, WA | 14 |
| Canberra, ACT | 3 |
| Darwin, NT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Brewer (@BrewerVASocial) reported@iiNet our nbn stopped working last night but there are no outages at all, how can we fix. Wallan VIC?
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Ó Dubhaigan (@ek_loki) reported@iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.
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Denyse Whelan BEd.MEd. 💉x5 (@DenyseWhelan1) reportedHey @iiNet been on hold to #hosting for over 53 minutes…just have an enquiry to check something but not going on line to do it, want to speak to a person. Never waited so long for support
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Concerned_Citizen_53 (@excalgarian45) reported@iiNet I called back again and the same thing has happened !!!! This is basic customer service 101 !!!! I am thinking it is time to start shopping around for new service
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Phillip Bigg Ind (@PhillipBiggInd) reported.@TPG_Telecom @Internode @iiNet are all a disgrace, 13+ years with Internode don’t even care if you leave. Worst customer service possible.. All three companies are under one umbrella and it definitely shows when dealing with them. Customer loyalty means **** all
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jimmy jbt (@jimmyjbt) reportedHad another call with @iiNet and got tild that "no one can help me".
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Benjamin Ryan (@dexter_ryan) reported@iiNet, your fetch portal is broken, every time i request a call back the call disconnects on your end , 3 hours of waiting and every time you guys disconnect the call
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💧 Vacuous the vaccinated. (@VacuousNess) reported@iiNet thanks for new modem but -no thanks Just spent fortune moving NBN connection out of child’s bedroom. You offered zero support Then sent us modem which doesn’t need @NBN_Australia line No new modem manual so can’t personalise network name, p’word @acmadotgov #auspol
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NiceMemeBroxD (@Anothergamer00) reported@pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.
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Dougie Herd (@dougie_herd) reported from Canberra, ACT@iiNet ... this is beyond tedious. Every single day now, your service drops out. It's 3 hours since I reached home. What exactly am Is paying you for??
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.
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Paul Duthie (@pduthie_au) reported@iiNet any idea why the 2fa codes that are being sent when I try to login to the toolbox keep saying 'invalid code' when entered 5 seconds after the text message arrives?
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Anthony Widdowson 🐦 (@skyfire747) reportedThinking wether our @iiNet router needs replacing. We have the TGiiNet-1, (I think) and it is slow to get going if we ever have to turn it off and back on. Seems we have had it for 19 years and 9 months. Just wish I knew when the NBN upgrade was going to happen, still on fttn.
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johnjet1 (@johnjet0) reported@iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.