iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 7
Melbourne, VIC 6
Adelaide, SA 5
Perth, WA 4
Brisbane, QLD 2
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • CourtRum *** Corp Rules (@CourtRum) reported

    @GeorgeNewhouse @iiNet The Telecommunication Ombudsmen 'number' usually 'settles them down' (if nothing else). Good luck.

  • PaulKiem Paul Kiem (@PaulKiem) reported

    @iiNet Hi Liz - just noticed the link has not been updated for 13 hours. So @iiNet email outage is ongoing? Really would be helpful to know at this end so I don't waste time trying to find a problem here.

  • ashcryptoman ashley (@ashcryptoman) reported

    @brucebax @iiNet Worst company by far for service and support!

  • chucker4x4 Mr.G (@chucker4x4) reported

    @iiNet no internet in Warradale, Adelaide. NBN reporting no outage. Is there an issue on iiNet end ????

  • wildhorsebeach Bronwen Webb (@wildhorsebeach) reported

    @iinet slow, webmail accessible on and off, no response to leaving request for tech to phone us. Seriously looking at moving on to a reliable provider. Seems like we are not alone in that.

  • ashcryptoman ashley (@ashcryptoman) reported

    @iiNet 11 days of extremely delayed emails with poor customer service and support!

  • mvs5_marcelle Marcelle_vS Vote TNL #TNL (@mvs5_marcelle) reported

    Thank you @iiNet for nothing. Phoned Tech support 12.05 on 4th Jan & was told I'd receive a call back in just over 2 hours. It's now 6th Jan & it's 52.5 hours & counting. Customer service has deteriorated since you merged w/Westnet. Customer for over 16 yrs. So much for loyalty.

  • CHICKENMUM89 Abby 💉 (@CHICKENMUM89) reported

    @ashcryptoman @iiNet Mine came back after the initial issue. Now nothing

  • awambmrgw 🐀 Awambmrgw 🕯💉💉 (@awambmrgw) reported

    @iiNet Hey, are your servers down? I am not getting my emails and this is costing me serious $$$$$$. I intend to follow this up and seek damages!

  • JanB_QLD Jan Bowman 🌈 (@JanB_QLD) reported

    @iiNet can you please advise if you have connection problems between Australia and Singapore?

  • rodneyheron Rodney Heron (@rodneyheron) reported

    Dear @iiNet I’ve called twice to cancel my service, and told both times it was done, I’ve emailed your account teams and sent account information. Yet you keep sending “you need to connect” reminders I’ve received another call again asking about the cancellation

  • trailpossum85 Trailpossum (@trailpossum85) reported

    @iiNet is there still a VDSL outage in Canberra/Weston Creek from the recent storm? #nointernet

  • ashcryptoman ashley (@ashcryptoman) reported

    @CHICKENMUM89 @iiNet Mate I’ve been having same issues for 11 days. The BOTS and their messages don’t do anything to help!

  • hewie90 𝐍𝐨𝐢𝐬𝐲 𝐀𝐮𝐬𝐭𝐫𝐚𝐥𝐢𝐚𝐧 😷 (@hewie90) reported

    Email not working again @iiNet what's the problem this time?

  • ashcryptoman ashley (@ashcryptoman) reported

    @iiNet so who has had good customer support with the latest 10 - 12 day email outage?

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