iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 10
Sydney, NSW 8
Melbourne, VIC 6
Adelaide, SA 5
Brisbane, QLD 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • FriqzCS Rob / FriqzCS 🇬🇷 (@FriqzCS) reported

    @iiNet fix your ******* internet please, last 2 weeks it’s dropped out more than it’s dropped out in the last year, i pay $200+ a month for your services and get hung up on while calling 3 times, might as well cancel my deal with you guys and go to another provider, ridiculous.

  • weezmgk Comrade Weez (@weezmgk) reported

    @dayswasteorg @iiNet FTTCurb uses only a very short run of copper to the premises from the fibre which runs down the street. It's a fancy VDSL in that short copper run. The reverse power is 60VDC @ 350mA. Power supplied by the NCD in the residence. If only one NCD, it supplies all 350mA.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @iiNet another outage and no word back on reimbursement for the last one.... you ****** up big here. Comp me a bill or I'm walking.

  • Phil28110 Phil281 (@Phil28110) reported

    @sass1ca @iiNet Only thing I can suggest you could always use your phone as a HOTSPOT, be careful how much data you use as your ISP will bill you for it obviously. We still pay when the system is down. Welcome to Marketing!!.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @natalie_quirk @iiNet @NBN_Australia They don't have a clue and never will. They rely on you giving up and accepting poor service as the standard. It either "fixes itself" in time or they simply "can't do anything" and call nbn to help and you never hear from them again until your bill is due.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    Wow.... it dropped already.... *******... @iiNet what ******** gives?

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    Yo... @iiNet you retweet too slow... net dropped 5 mins after it came back... pathetic service.

  • Phil28110 Phil281 (@Phil28110) reported

    @iiNet System down in Geelong. Any update please?

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @Optus George... one of my biggest problems with @iiNet is their customer service. Read my comment again. Now if I tell you 20 up is not enough why tell me you can offer me 20 up a 2nd time? Thanks for ruling optus out of my list of options.

  • JScholes_CFP Jonathan Scholes CFP (@JScholes_CFP) reported

    @sonofbears @Voice0fTreason @iiNet Kinda madness, how bad was the incident?

  • ScorpioOx61 Bren by the Sea (@ScorpioOx61) reported

    Some numbskull truck driver cut a corner in Belmont this afternoon and cut @iiNet cable internet till tomoz! Thanks idiot (were U on your phone?) & thanks iiNet for having techs on the job & THANKS @Optus for always-reliable 4G mobile data (I hope I haven’t jinxed that sorry Oz!)

  • ACLambert Anne CL (@ACLambert) reported

    @iiNet What is there to discuss? You want to levy $100 because you don’t provide a service at my new apartment block. I’ve been a customer for nearly 18 years. Yet no one wants to apply a common sense lens. What more can I do?

  • sass1ca Jessica (@sass1ca) reported

    @iiNet Thanks. Your link says it’s affecting Highton, Belmont and Grovedale. This is postcode 3216. But when you put this in the website, says nothing affecting service.

  • ACLambert Anne CL (@ACLambert) reported

    @iiNet Not sure what file you’re looking at but the latest email asks me to complete a survey! Let me know if you’ve got something different! #fail

  • Toonking30 toonking (@Toonking30) reported

    @JScholes_CFP @iiNet Yes mine is down too

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