iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 10
Perth, WA 9
Melbourne, VIC 7
Adelaide, SA 6
Brisbane, QLD 4
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • DenyseWhelan1 Denyse Whelan. #head&neckcancer #survivor (@DenyseWhelan1) reported from Central Coast, State of New South Wales

    No connection to @iinet where my blog is hosted & emails emanate . ... are systems down in WA because of heat? No #pcr result either after >48 hrs @histopathology not taking phone calls. Need to #email instead. Used gmail account Please share what's happening @iiNet

  • RgtempMarc Randy Goldberg (@RgtempMarc) reported

    @iiNet hi guys and gals. Any estimate on when services (eg email) might be restored? I'm assuming you had a shut-down because of the temperatures.

  • Tim___F Tim Fountain (@Tim___F) reported

    @CrabbitJimmy All @iiNet servers seem to have been down for a long time. No mail, no status page, nothing nationally. They probably have sent communications - to the mail addresses we can't access. Apparently its related to "weather events" in WA.

  • TeddlesDisFixie Teddles (@TeddlesDisFixie) reported

    .@iiNet a statement or ETA on when we can access our emails accounts or possibly cancel our credit cards if they’ve been compromised would be fantastic.

  • ThePubTest7 PlanetB (@ThePubTest7) reported

    @iiNet @WendyBirdOZ You should have announced this issue on your Twitter and Facebook accounts, Surely you have protocols - causes greater reputation damage when it appears IInet are in hiding.

  • OttoVonT Peter Metzeling (@OttoVonT) reported

    @iiNet @_HenryRoss What BS is that answer @iiNet ? Email has been down since yesterday and zero comms until this morning..

  • t2d66 2dogs (@t2d66) reported

    @jswharton @iiNet Was on hold listening to back 2 back ads this a.m. for 2hrs 1min 43 secs, then the machine hung up on me. Rang back Billing got to 2 mins 35. Maybe I should let the phone answerers get out back to help the techs. No humans to chat with to pay a bill. Down since last night AEST.

  • croydon_of Suburban Stocks (@croydon_of) reported

    @iiNet @DewsMonique It's been down for 2 days. If one event in WA takes down all your webmail across Australia you should get out of this business.

  • Urbtransplanner Carey Curtis (@Urbtransplanner) reported

    @iinet no email outage for past 24 hours in Nannup - website outages page is not working either - please advise

  • croydon_of Suburban Stocks (@croydon_of) reported

    @sspencer_63 @iiNet Second day it has been down. They are not even acknowledging the scale of the issue.

  • Leesey_Lou LeeseyLou (@Leesey_Lou) reported

    Is there something majorly up with @iiNet right now? Can’t access their site or my emails and nothing about an outage anywhere

  • FGecolarge FG (@FGecolarge) reported

    @iiNet Hi Guys I see the website is down due to a weather event.......so says the website - the Twittier account is a useful way to inform people...

  • thewalburns thewalburns (@thewalburns) reported

    @iiNet you seem to be down Why are you informing your customers about what is happening ?

  • LipsZipped1 🐀🕯LipsZipped - power to proles ✊🏼. We vote. (@LipsZipped1) reported

    @iiNet - WTF is with no email / webmail since yesterday? And no way to find out what’s going on?

  • ECeilings Esteem Ceilings (@ECeilings) reported

    @iiNet @Rebus0906 @iiNet so if I miss out on submitting my project quote I will not be happy. The lack of communication is the most upsetting thing no customer service anymore from you guys.. Going downhill very fast

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