iiNet Outage Map

• Juliet & Sarah (@Feministingoz) reported 2 days ago

  Hey @NBN_Australia & @iiNet NBN has been down in Ascot Vale and Flemington for more than 24 hours. This was supposed to be a planned outage finishing at 4pm yesterday. Any idea when it will be working again?

• Stanley Waite (@stanleywaite1) reported 2 days ago

  @yeppoon @iiNet @Telstra 2 minutes later, "maria" answered the phone and was able to inform me that the department i need to fix the issue, closed an hour ago... 1 hour after they put me on hold(been waiting 2+)... she was very helpful, giving me a direct number to ring in the morning, when they open.

• Stanley Waite (@stanleywaite1) reported 2 days ago

  @yeppoon @iiNet it is getting harder to fix... had to goto @Telstra in-store... the do a book-in appointment, waiting 6 hours for help... then told to ring the service line to fix the issue and am on "hold" for longer than 2 hrs 10 min and still waiting... Telstra service is very lacking !!!

• Mark (@Mark_from_Perth) reported 2 days ago

  @iiNet hello. No internet through nbn in 6152. Your page says no outage and so does nbnco page but no internet all day today.

• Tamsin Yeld 🏳️‍🌈🎶♿ (@yeld_tamsin) reported 2 days ago

  @iiNet ok, so you told my partner our phone wd be back on yesterday. still nothing today. any idea what the issue is please @iiNet ?

• Stanley Waite (@stanleywaite1) reported 3 days ago

  @iiNet i am hoping i can get help here ???... am trying to set-up my new sim and it asks to go online and activate it.. but can NOT do that as it first asks for a verification code from the same sim/mobile number, that has not yet been activated, so how to enter my 'toolbox" ??🙏

• Tenancy Toolbox (@tenancy_toolbox) reported 4 days ago

  If you have a small business internet with static ip plan with any other Australian service provider other than @iinet or their associated companies then we would welcome your recommendations - of course they must be capable of responding to support requests in a timely manner.

• Tenancy Toolbox (@tenancy_toolbox) reported 4 days ago

  Today we have cancelled our @iiNet #VOIP service after many years due to the fact that over 1 week iiNet Biz Support has ignored our support tickets. We are now looking for alternatives.

• Helmut (@Ocean4011) reported 6 days ago

  @lsd2ez_ @iiNet USE? Wtf

• Andrew Parry (@PazingtonIII) reported 6 days ago

  @iiNet After 2 days, it’s back. Poor form, no redundancy, outage notices with no detail. Rumours the problem could have been resolved sooner if the appropriate staff where located in Geelong. With wfh, probably need residency, 4g in modems.

• Tamsin Yeld 🏳️‍🌈🎶♿ (@yeld_tamsin) reported 6 days ago

  @iiNet To help, as above, @iiNet can reconnect our landline so new provider @Activ8Me can take it over. Listen to yr own recordings! You should have waited & transferred the line seamlessly. Your incompetance & unethical action causing huge distress

• Jeremy (@jerann70) reported 8 days ago

  @iiNet Hah! We just had a >36hr broadband failure, with no proactive comms to let customers know what was going on. Fault took >24hrs to id & 12 to fix. 1000s of customers in Highton, Belmont and Grovedale. Website was no use. No response to social media queries either. Don’t recommend.

• Tenancy Toolbox (@tenancy_toolbox) reported 9 days ago

  @iiNet any chance BizSupport will respond to any of our support emails in the near future? You used to be quite helpful at customer service.

• Dillon Cotter (@Darklighter159) reported 9 days ago

  @iiNet have been without mobile from last night. Is there a known outage being investigated?

• Paul Bond (@pr_BOND) reported 9 days ago

  @iiNet your website says there is no issue with service for our postcode 3216, yet when we call your helpline there's an automated message saying there is a problem, it's been offline for over 24 hours now, any update?

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