iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 12 |
| Adelaide, SA | 10 |
| Perth, WA | 9 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 3 |
| Geelong, VIC | 2 |
| Canberra, ACT | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Lil Baguette🍦💀
(@ilanbenitah) reported
@TheKelBurch @iiNet They have. But they don't care to fix.
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Kristy Himbrechts
(@mooshka79) reported
@iiNet and you want to charge me again to fix your error - disgraceful
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Karl Castan
(@KarlCastan) reported
@PetraAu @iiNet Oh come on @iiNet this is not a difficult issue to resolve.
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BludClotAU
(@BludClotAU) reported
@iiNet anyone else in 5041 suffering from NBN outage? I got the 'red light - optical' on my NBN box.
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Petra Campbell
(@PetraAu) reported
@allisonBeDemure @iiNet Over 20+ years I’ve enjoyed getting prompt technical support in Australia usually. This is really unacceptable though
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Joey King
(@Joey_KinginWA) reported
@PetraAu @slsandpet @iiNet Use dot points and be succinct. When I complained the ombudsman called me within 30 mins of submitting the complaint to tell me they had it and iiNet called an hour later. They have people who only deal with ombudsman complaints and issues get resolved as fast as possible.
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🎶 Allison O'Donoghue 🎵
(@allisonBeDemure) reported
@PetraAu @iiNet iiNet are a shocking company. Suggest you go elsewhere. They only help when you threatened to take them to the ombudsmen, then they snap out of their collective coma.
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Petra Campbell
(@PetraAu) reported
@Blissful_way @iiNet If people have to lose time&money getting resolution then these companies who are being forced through the Ombudsman or Fair Trading should pay compensation for the days we lose fighting for resolution. That will relieve the complaints made no doubt and workload of said bodies
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Comrade Weez
(@weezmgk) reported
@iiNet Looks like you have fixed the problem, it is working OK now, thank you
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John Drake
(@TheRealNumber6) reported
@PetraAu @iiNet You've hit a limit with them and their response is to lock you out so you can't do anything about it --a lockout that won't even let you pull down what's there? Insane.
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Petra Campbell
(@PetraAu) reported
@JustJimWillDo @iiNet Well i’m now white hot with rage but am looking at their comms to see when they gave me any warning that they woukd interrupt my business. None.
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Kristy Himbrechts
(@mooshka79) reported
@iiNet doesn’t care about the customer or rectifying their errors all they do is keep charging you for their errors and don’t refund!!
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Petra Campbell
(@PetraAu) reported
Dear @iiNet. My issue is not solved. I still am not receiving my emails and I still cannot access webmail. I still do not authorise iiNet to delete my records. iiNet has disrupted my business with no fair warning. I just received a DM suggesting my issue is resolved? It's not.
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Just the "G"
(@authorsrgen) reported
@PetraAu @iiNet Should of asked how to do that or perhaps asked to speak to a tech person. Time to look for a different service?
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Steve May
(@maystation4) reported
@iiNet You know my name. Check the files. Mine’s the big one with stuff up after stuff up even though I’ve been a loyal customer. And please stop saying keen to look into it. I’m keen to get my service after a second week with zero net and no refund or compensation.
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