iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 12
Adelaide, SA 11
Perth, WA 9
Sydney, NSW 7
Geelong, VIC 2
Brisbane, QLD 2
Canberra, ACT 1
Nowra, NSW 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • bigbadgus_ big gus (@bigbadgus_) reported

    another day another @iiNet outage and 0 explanation, i pay the highest i can per month yet the last 3 months have been the worst experience i’ve ever had with an ISP- any recommendation?

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @iiNet Issues with NBN connection in Ballarat 3350. connection is there, but pages are loading super slow, and often time out. speed test fails latency test so cannot even check speeds.

  • DrStuartFraser1 Dr Stuart Fraser (@DrStuartFraser1) reported

    @iiNet if you fail me again today publicly that’s it! The constant dropouts that are never fixed during crucial zoom meetings are intolerable. I’ve lost so much time on the phone with you. If it doesn’t work today I’m over you.

  • toddhoustein Todd Houstein (@toddhoustein) reported

    @bigmoonidiot @bigbadgus_ @iiNet I left Belong at the start of this year. They continued charging me for the cancelled service. Same for other ex-customers. They acknowledged it 6 weeks ago, but still haven't repaid... and they seem to be actively avoiding us!

  • evaw26 Eva (@evaw26) reported

    @iiNet connection very slow.

  • pceebee23 ceebee23 (@pceebee23) reported

    @jimmyraynes @iiNet DNS Issues again????

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @jimmyraynes @iiNet So its not just me then. i have internet, but its running so poor it may as well be out. so slow not even speed test runs.

  • roycabs Roy Cablewski (@roycabs) reported

    @iiNet does iiNet no longer do support tickets, or is it just phone support now? I'm happy to do support via a written ticket as it's a little easier to manage time.

  • slatz_soapbox A/Prof Katie Attwell (@slatz_soapbox) reported

    @allanmcconnell4 @iiNet I'm sorry you're having this experience with them. My parents joined them when the internet began (!) and I've been a loyal and happy customer ever since. I hope they read this bad publicity and lift their game to fix your problem! Nothing worse than tech time suck!

  • bigbadgus_ big gus (@bigbadgus_) reported

    @iiNet My name is Angus Black, you can surely find my account with the amount of complaints and shocking service i’ve been given, i have been sent error logs of over 100 drop outs in 2 days only to be told ‘we can’t find a fault’ now nbn line is fine but you can’t pull a speed test.

  • Nutmeg111 stuart.gee 💧 (@Nutmeg111) reported

    @iiNet Hi Tal, already done that, talk to Kris! Speaking to @iinet CS team via DM has proven to be the same complete waste of time that is the experience over the phone. Unfortunately offering platitudes does not fix anything, has not fixed the problem and will never fix the problem!

  • tuo2 Jordan Wightman (@tuo2) reported

    @NBN_Australia @iiNet any ETA on remediation of outage in Randwick? It’s been out for close to 6 hours now.

  • katling73 Kate Trusler (@katling73) reported

    @iiNet is there a problem with the internet in Thornbury (3071)? It went down about 10 mins ago and the NBN box has been cycling through trying to reconnect ever since.

  • AOtheoneandonly Captain Andwad (@AOtheoneandonly) reported

    @iiNet @mhunt75 Nbn down 3337?

  • mhunt75 Matthew hunt (@mhunt75) reported

    @iiNet @MrWigglyAU There is something going on in the Ballarat area, internet speeds are extremely slow still.

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