iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 10
Melbourne, VIC 8
Sydney, NSW 7
Adelaide, SA 5
Brisbane, QLD 5
Hobart, TAS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • flyingdoov Dr.Strangelove (@flyingdoov) reported

    @iiNet and in fairness, a subsequent call from someone (sorry I didn't catch your name) who sounded like they were there to help. Awaiting the outcome...

  • donnerrjay donna (@donnerrjay) reported

    @GrogsGamut @iiNet Agreed. I was with them for 14 years!! and they still charged me $200 to cancel when I went to NBN else sign on for another 2yrs. Much happier with Aussie Broadband

  • cheryl_rjl Cheryl (@cheryl_rjl) reported

    @iiNet your callback service isn’t working

  • CJaneSing Christine Jane (@CJaneSing) reported

    @iiNet what's going on? Three weeks of complaining about my crap service and still no call back!

  • ksos23 KaShaz (@ksos23) reported

    @GrogsGamut @iiNet After having an awful experience with them I would never recommend to anyone!

  • DenisNelthorpe Denis Nelthorpe (@DenisNelthorpe) reported

    @stevo_twistie @GrogsGamut @iiNet A service industry that doesn't have to provide service! We need regulation & a regulator with teeth!

  • warwickpauld Ancient IT Geek 😢Had my 1st AZ. It’s Time 4 Labor (@warwickpauld) reported

    @iinet hi are there problems with the VDSL2 in north canberra, download speed has dropped to 16mbs but upload is still at 30mbs Started about 8:45pm Friday 13 Aug 2021

  • swearyanthony Anthony B, (@swearyanthony) reported

    @DanielOCnr @GrogsGamut @iiNet Yeah their customer service has been brilliant the handful of times I've contacted them - once was to get whitelisted off of CG-NAT for Nintendo switch - it was like 10mins via online chat and done.

  • LonnieJav Avalon Jennings (@LonnieJav) reported

    @iiNet hey, our internet has been dying constantly for about a week now. Really important week at work coming up, please help. 2060

  • A_D_Morgan A D Morgan (@A_D_Morgan) reported

    @GrogsGamut @iiNet Yes they bricked my phone by moving it to a network that doesn’t exist where I live - we shifted to Mate, better deal for less money, people answer the phone, etc etc.

  • talopine Marian (@talopine) reported

    @GrogsGamut @iiNet Yeah we switched from iiNet when our internet went down for a day and they told us it was because ADSL had been switched off by Telstra and we had to get NBN. It hadn't, and we didn't. (We ended up changing to NBN, but with AussieBB instead - they've been good.)

  • mmechomski Liv 😷 (@mmechomski) reported

    @louisejallan @iiNet I’ve been dealing with this this week too Louise. Exasperating. Good help from iinet today, but still not resolved. Bounced back to Apple. I feel I’ll be crushed by this revolving door any minute. Still can’t send iinet emails via Apple app, only iinet webmail. 😡

  • JamesHenstridge James Henstridge (@JamesHenstridge) reported

    @GrogsGamut @iiNet I'm still with iiNet because they have the cheapest plan for my building (a non-NBN FTTB one). But their service is nowhere near what it was prior to the TPG merger.

  • PearlandBridey Dame Julie - dog in lockdown says stay home (@PearlandBridey) reported

    @iiNet No Internet at 2615 for over an hour now. NBN says no issues. Teacher trying to teach from home. Please investigate.

  • flyingdoov Dr.Strangelove (@flyingdoov) reported

    @iiNet and the response... another sales call attempt for an NBN service which I can't use (which once I pointed out this had already been done, the caller reviewed my case notes, then the call ended). How embarrassment #amateurhour #samesame

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