iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@83_blurry) reported
@iiNet any issues in swan view ? No internet for a few hours now
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Áine✨
(@lmaoaine) reported
@iiNet my internet has been dropping in and out for the last several weeks in Perth… any way to fix this? It’s disrupting my work and I’m looking at switching providers if it cannot be sorted.
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freddstid
(@freddstid) reported
@iiNet internets been running slow every now and then since the planed maintenance from last night. Do I need to re set the box? If so how long does it need to be off for
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ImpactpropertyGuy
(@ImpactpropertyG) reported
@iiNet Thanks for reaching out. I always found iinet customer support was top notch, but we left iinet a couple of years ago as we had no internet. Not sure if the Buddy Lite was failing, or if there was a local network problem, but after 36 hours it seemed pointless to stay.
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John Lindsay 💉💉💉💉
(@bigjsl) reported
@elronxenu I’m a Director of the TIO so I can’t bring a complaint directly & I wouldn’t for $0.04. That this is a repeating pattern means no one is likely to fix it even though the transaction fees are costing @iiNet Would be trivial to goose the Rumba minimum to $1 :-)
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Tim
(@gevauden) reported
So great that @iiNet can't competently arrange a move of a service with a week's notice. You'd think I would have learnt my lesson by now, but I've only been using them since the late 90s.
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Threadmark IT
(@Threadmark_IT) reported
@RoenDavis @iiNet It could be any number of those things. I usually find its outdated or defective modems which is a good idea to keep them updated. Its really frustrating that CPE's don't last these days. I recommend a modem with pfsense. I never seem to have issues when pfsense is installed.
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Michelle
(@Saint_Mich) reported
.@iiNet asking someone to confirm their identity by sending a photo of their licence via email is tone deaf in the days following the @Optus hack. No lessons learned regarding protecting customer data
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ImpactpropertyGuy
(@ImpactpropertyG) reported
@blakeandthepork @iiNet I feel your pain. Also in Canberra & longtime iinet customer, until no internet for 36 hrs. Walked into vodafone at Gungahlin, came home with a new modem/wireless router, never had an outage since.
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The Iron Xenu 👾💉💉💉🦠
(@elronxenu) reported
@iiNet @bigjsl Invoicing a customer for 4c is silly; rumba used to not create an invoice if the amount was under $10. Bring that back, or make it $5 to cope with the minimal mailbox charges. Maybe it's time to charge the CC fee at point of payment, not as a billentry.
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Parra Bandwagon
(@steedencentral) reported
@iiNet hi - I’ve got an old Fetch TV box that I have never used. Is there a way to return it?
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💧Roen Lloyd Davis
(@RoenDavis) reported
@iiNet The 10 minute power cycle appears to have restored the advertised speed. Is the constant speed failure a shortcoming of the devices, the service or the NBN?
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Scott MacLean
(@theneanderthol) reported
Hey @iiNet my NBN is really slow, any help?
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Tom Osborn PhD, FRSA, Etc.
(@call_me_tomasso) reported
What is happening with @IINET's toolbox. I can't login. I can't reset the password. Various broken responses for both. I called 132258 and no success, but the issue was escalated, BUT NOBODY CALLED me BACK.
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Sean
(@seonf) reported
Why is @iiNet webmail so slow?
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