iiNet Outage Map

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

iiNet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • Rebecca Wickes (@rlwickes) reported

    @Eriksson_Monash @iiNet Ugh! Britt had terrible problems with them. Hope it gets sorted soon!

  • A/Prof Anna Eriksson (@Eriksson_Monash) reported

    The next time I get an urgent work query, I will adopt an internet provider approach @iinet and others. Initial inability to solve the issue.’ Buy new modem. Still not working. Escalate. 48 hours wait for a ‘don’t know’. Escalate to next level. Wait 48 hours. Will let u know....

  • Paul Cunningham (@pandacoz) reported

    @pwwingman @vogrady2132 @hitinman @Phil_B7 @MeckeringBoy @iiNet Yes the D6300 has worked well for us, and I believe is compatible with NBN HFC, but not with VOIP phone, plus @iiNet say they won't support a modem they haven't supplied. That hasn't mattered while on ADSL, but I'm nervous but being unsupported on the problematical NBN.

  • ArcB_Steeps (@ArcB_Steeps) reported

    @seeker401 @Telstra switching to @iiNet as a result of this odd censorship and just general bad performance for a company that charges premium prices

  • Meredith Jones (@meredithjune) reported

    @iiNet Yep they called and left a message. I appreciate that they are trying to help, but seven days without the internet (and no eta for when NBN will be connected) is really terribly poor form.

  • Paul Cunningham (@pandacoz) reported

    @vogrady2132 @hitinman @Phil_B7 @MeckeringBoy @pwwingman @iiNet The Choice review of the modem/routers from the main ISPs has the BEST score for wifi performance at 45%, ranging down to 22%. They probably get job lots of redundant product from the manufacturers, who know they’ll be able to sell decent wireless routers to dissatisfied users.

  • Paul Cunningham (@pandacoz) reported

    @vogrady2132 @hitinman @Phil_B7 @MeckeringBoy @pwwingman @iiNet At least we have HFC, but there’s little point in getting faster speed coming into the house if @Iinet give you a crap modem/router to distribute a degraded signal within the house. And paying 33% more for the privilege.They’re virtually forcing me to buy a wireless router.

  • Vince O'Grady (@vogrady2132) reported

    @pandacoz @hitinman @Phil_B7 @MeckeringBoy @pwwingman @iiNet Isn't it awful Paul. Forced to have 1950's tech (copper) in the middle of 2019 tech.

  • Paul Cunningham (@pandacoz) reported

    @hitinman @vogrady2132 @Phil_B7 @MeckeringBoy @pwwingman Thanks, we’re due to switch over on Saturday. Dreading it. Already we’ve gone backwards, as the TP-Link VR1600 modem/router @iiNet are forcing us to use (they refuse to support 3rd party hardware) has inferior wifi specs and performance to the Netgear D6300 we’ve been using.

  • Cam (@urboycam) reported

    @iiNet I received a text message saying that my drop out problem was fixed and it isn't fixed :)

  • Paul Jones (@paulmurdochj) reported

    @iiNet On several emails I have told them to call me not Bill who is also on the account. He has no idea how to help. My emails clearly state that.

  • Comrade Weez (@weezmgk) reported

    @iiNet ok thanks. Not sure what further information or testing I can provide as this is an ongoing problem & a TPG tech has been onsite & checked out our house wiring & iiNet ADSL router. It appears to be an exchange or copper problem. We know Telstra are not keen to fix copper...

  • Nick (@wswnick) reported

    @iiNet hey guys, NBN down again and still haven't received a reply to my support call that I raised on 11th March. Ref #332741428

  • Gravy Pains (@GravyPains) reported

    @iiNet I have no intention of watching that video but as a customer I’m very disappointed you have banned various websites. It’s chilling and authoritarian and it’s not your job. I will be switching to an alternative provider who can provide me with unbiased access to the net

  • Andy Leach (@TheLeachie) reported

    @danilic Dude @iiNet everything was sorted so quickly. And I haven’t had any issues since installing. Would recommend.

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