iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Adelaide, SA | 4 |
| Brisbane, QLD | 4 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Motherofopinion
(@MotherofOpinion) reported
@iiNet Not good enough that I should sit on the phone for one hour and fifty six minutes to get my call answered and then another 25 to get the issue sorted. @iinet has always had the best customer service - now it’s terrible. #dobetter #customerservice
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kalowi
(@DrStuartHawkins) reported
@iiNet You guys are the worst! Stealing money and time!
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Luke Plunkett
(@LukePlunkett) reported
@iiNet seems to be an outage in north canberra after the storm...
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Baris Bektas
(@Chapuller_Baris) reported
@iiNet Hi iinet, I haven’t had internet connection since 5 pm. I checked your network status page and only fault seems to be at O’Connor ACT but I am in Aranda. Could the problem be wider than one suburb. If yes is there an eta?
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worm
(@breadsommelier) reported
@iiNet whys my thang so slow cuh cmon $100 a month for this 😭
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Richard Crowden
(@ScaredyCat44) reported
@iiNet Owing to the fact you have refused to address this issue by DM I now have to contact the authorities and my bank regarding you illegally retaining my information. After the large scale hacks of our data we take this very seriously in Australia and will prosecute you
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England's Bali
(@thestategovt) reported
hey @iiNet - our internet has been down all day, and after waiting on hold for an hour you hung up on me. can you fix this? i have work deadlines
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Geoff Thomas
(@Geofftheplumber) reported
I have been trying to have an issue resolved on @iinet for two weeks I have spent almost 3 hrs waiting today my issue is still unresolved Is anyone there have you all gone home or on strike or on leave all at the same time
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shane myles
(@shanemyles23) reported
I find it funny that @Optus keep doing ads promoting good coverage an service when it's the worst in Australia hahahaha. When @iiNet come in 8 yrs am has give better internet . We all no know yes means ' yes for **** reception '
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💧Maria Sofi
(@mariasofi) reported
@iiNet Hey iiNet, 5G is down "connected without internet". Care to give the customers some information? (and it's not just me). Also, what is hosted email? I've just seen that you're ending "hosted email". How do I know if I'll be affected?
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🇦🇺Mdub
(@mattwallis81) reported
Hey @iiNet seriously having trouble. EVERYTIME i call you can’t hear me but when i ring anyone else they can hear me. Can you please have someone ring me from tech support. Feel free to dm.
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BrokenShadows
(@Ohenoki) reported
This for real @iiNet ? Called at 4:30pm to talking to billing (west aus) told 18mins, after 45 no answer. Think something's wrong, so hang up and call back. Told 30mins, currently on 50 and counting. According to your website the billing should still be active until 7pm...
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kalowi
(@DrStuartHawkins) reported
moved to New Zealand and @iiNet won't let me close my broadband account without verfifying identity with an Australian ID which I don't have because I am not Australian. 2 weeks of doom loop. Worst internet provider ever.
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lune
(@llunesy) reported
@iiNet hey, I believe someone has used my email to create an account with yall last month, and I've been getting emails meant for that person. I tried calling the international number for help, but the number doesn't work and I don't know what else to do.
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David T
(@david84tran) reported
@iiNet hi is there an outage in the area of VICTORIA 3019 for 5G broadband services? Ive been on hold for 1 hour. I need internet connection to work from home. I have already turn off the modem for 10 secs and turn it back on. Still no connection. There are 4 lights bars on modem
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