iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 8 |
| Perth, WA | 7 |
| Sydney, NSW | 7 |
| Canberra, ACT | 1 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Brisbane, QLD | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Catherine
(@catiger1) reported
Seriously poor service @iiNet My elderly father has not had phone service for 3 weeks while waiting on a sim that turned up last Thursday and it’s still not activated. Not good enough!
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MsGetOutOfMyHousePraxis 💉x3
(@MsPraxis) reported
Hi @iiNet , is your spam filter broken? Suddenly heaps of ****** spam is arriving in my inbox and I usually get hardly. What's going on? I'm reporting them all to you.
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noahio
(@noahio) reported
@iiNet Please check your support email im a Customer Number 1192034799 been waiting over a month for a refund….
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interesting person
(@shartslife) reported
@iiNet thanks so much for STEALING money from me again for the second time this year despite the fact I’m not a customer anymore. Gonna make me wait another full month for a refund again, aren’t you? Quite literally, **** you.
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MsGetOutOfMyHousePraxis 💉x3
(@MsPraxis) reported
Hi @iiNet , is your spam filter broken? Suddenly heaps of ****** spam is arriving in my inbox and I usually get hardly any as filter is pretty good. What's going on? I'm reporting them all to you.
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Rebecca Ramsey
(@RebeccaRamsey10) reported
@iiNet Pkease issue the $605 credit to my bank account asap the modem has been returned and you have issued a credit absolute joke!
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Breezie
(@Gday_im_Breezie) reported
@iiNet i can’t find an up to date outage or issues list or map. Had download speeds down to 3.13 Mbps on average for a couple of days now. Any known issues in northeast Tasmania causing this?
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Charlize Theroff
(@CharlizeTheroff) reported
On my phone bc @iinet is down Why is it down @iinet? You have one job...
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Riley
(@fluffylynx) reported
@WolphIsWatching @iiNet iiNet suffered too many mergers. We've had a good experience with Aussie broadband NBN so far though. The one time we had to call them for some obscure technical setting we needed they actually understood and were able to help. Really need to move my mobile plans across too.
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Eye2Eye
(@EyemanPatg) reported
@iiNet We’ll I’ve just wasted time using my business line calling the said number - after 15 minutes the member who is obviously from overseas says - oh I am no longer handling mobile phone problems - so why did I get to her. #worldsworst - #iiNet Dumbest by far
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Zane Smith
(@neonwinter) reported
@iiNet Hi Tal, I am aware of that. The only solution I want is confirmation in writing that we will never have to pay the amount listed as an "outstanding dispute" _still_ on our final account despite no less than 5 assurances that we wouldn't have to pay it, or that it would be removed
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Scal
(@scallo316) reported
@iiNet Any issue in Atwell WA (6164) at the moment? I’ve checked the iiNet page and nbn page and it says everything is normal. I’ve rebooted the router 3 times, and checked all cables. Still nothing. It’s been off for 20-30 minutes. Very unusual.
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Ba'al
(@YeahNahZR) reported
@iiNet I AM DESPERATE. YOUR STAFF IS TREATING ME LIKE ****. IVE ALREADY PAID HUNDREDS OF DOLLAR AND NOW I HAVE NO INTERNET AND NO WHERE TO GO. EVERY PERSON I SPOKE TO SHUT THE DOOR ON ME. CUSTOMER ID: 1194954861
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Ross McConnell
(@weliveoutside) reported
@EyemanPatg @iiNet I did. They got back to me really quickly, but by then I had had enough and jumped ship to another provider. Life’s too short for the kind of non-service iiNet provide.
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Kate
(@GumleKate) reported
@iiNet Don’t bother. They are incompetent. Disconnects services without authority and hide behind overseas call centres. Avoid them and get better service elsewhere
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