iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 6 |
| Adelaide, SA | 5 |
| Perth, WA | 4 |
| Brisbane, QLD | 2 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Boston
(@RYAN_B0ST0N) reported
@iiNet When are you expecting this outage to be fixed? It's been down since 9.45am
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mit
(@mitdroid) reported
Hey @NBN_Australia you deliver NBN to @iiNet ? Can you update on 6 hour outage in 3070 please? Please any information....even a crumb ... Issue? What's happening? ETA for fix..... anything?
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Mark Dean
(@MarkDeanEmails) reported
@iiNet I am still waiting 3 hours !!!!!!!!! For a call back from their tech support team
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Chin
(@shaulkathaul) reported
@iiNet Pathetic, awful service. 3 days now without internet with a weekend to come and all your tech support agents have given me is falsehoods and zero professionalism. Processes are archaic and hopeless. If this is how you treat your customers of 20 yrs, God help the new ones
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Miriam Cosic @miriamcosic@masto.ai
(@miriamcosic) reported
@iiNet And, btw, the password to the website toolbox I've had since I've been with @iiNet no longer works. Click on change password, get an email link, fill out the form - I get a pop up saying this link doesn't work. Tried it three times, same result #journalism #freelancelife
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Zac Spitzer
(@zackster) reported
@iinet HFC nbn is down in Elsternwick, Vic?
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Michael Trump
(@saintmichaelq17) reported
@iiNet They have fixed the problem just like that! Given me $50 credit for 15 weeks of hardship and now believe I am happy!! I am but !!!
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Ash Roy
(@AshRoyHelps) reported
@iiNet Extremely frustrated with your support. Awful customer experience!
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Riff Jet
(@TheRiffJet) reported
Obviously @iiNet needs to re-examine their call centres in Asia. They are very difficult to deal with. Termination of a call for not understanding English, is bad customer service.
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Rheece Lewis
(@rwl102) reported
@Tracy22439716 @iiNet Hi Tracy, I’m in Uni Hill and haven’t had internet since Tuesday morning. I waited on hold for 2 hours last night to be told it’s an outage with Opticom. I then looked on Opticom website and put in the 3083 postcode for it to say “no outages in your area”
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Jac
(@jac1010) reported
@iiNet @sbphoto The outage has been 8 hours, and the most recent update was 4 hours ago. Even then, the previous update was just to change the severity. Can we please get some info on what actually is wrong? And perhaps an update in the ticket that everyone is being referred to.
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Costley ⚽️❣️MUFC 🇾🇪
(@_Costley) reported
@iiNet third time this week without @NBN_Australia after your service is dropping out. Is it time for a new ISP?
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paradoxical
(@mpreyyye) reported
@iiNet I have been waiting now almost an hour to get through to technical support #notgoodenough
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Narelle
(@narelleford) reported
@iiNet any problems in Canberra at the present time?
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Miriam Cosic @miriamcosic@masto.ai
(@miriamcosic) reported
@iiNet Hi Risa. The support person who helped me meet my appointment did just that. But why this sudden thing with no warning for international calls that I never had before? And how can one do overseas business keepking one eye on a pre-paid balance? #journalism #freelancelife