iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 12 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 5 |
| Hobart, TAS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Eva
(@evaw26) reported
@iiNet having issues with our internet since Saturday.
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pappa orda
(@Orda_CS) reported
Starting a community thread about terrible experiences with @iiNet that anyone can add to. I’ll start; No where near the advertised DL/UL speeds, numerous phone calls with insight such as “turn modem on and off” and when I cancelled, still billed me for 2 months afterwards
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Luna
(@lunaseruka) reported
@iiNet is there currently an outage in Mornington, Victoria?
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fiona h
(@fionah97577630) reported
@iiNet iinet appears content to leave its customers without any service. Three requests for contact since 3am, but no help so far.
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Peabo Bryson
(@multiplesof9) reported
@iiNet when you offer to investigate issues via Twitter, how is this different to your support via phone?
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Mark Pesce #GetAJab 💉💉 #WearAMask 😷
(@mpesce) reported
@ellybaxterpr @MikeySlezak @iiNet Turns out that it's the same deal with Aussie Broadband - as an iiNet customer, I checked this morning... 😡
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Bill Bennett
(@billbennettnz) reported
@Professor_Leech @seamus @iiNet Yes, not bad for for about $80 (A$70) a month…
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Martyn Davis 💉
(@themadhacker) reported
Dear @iiNet - just bought an eero wifi mesh system, which won’t work as you use pppoe over nbn modem (why oh why didn’t I search). So either help me bridge it with your existing wifi router or bye bye iiNet hello new isp. Your help desk said out of scope.
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Fer C
(@fercuria) reported
@iiNet you have the most incompetent, unhelpful customer service! I am switching providers and will make sure everyone knows how bad you are
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Brad Burns
(@BradBurns5) reported
@iiNet Absolutely appalling customer support….get your **** together!!
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Rosalyn Page
(@Ros_Page) reported
I have to restart my router every morning or my devices can't connect. Shows Wi-Fi symbol with 'no connection'. Can't get much help from @iiNet support. Any ideas anyone?
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PKD | Wolfqveen🐺👑
(@WolfQveenttv) reported
@Orda_CS @iiNet And I can't even get them to answer the phone so I can talk to them about the changes, at least they gave me a month but wtf?
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Grant
(@occams_razor_) reported
@iiNet requesting assistance - we’ve had an disconnects from NBN since early this morning and now it finally reconnected its ridiculously slow approx 2mbps down for past hour. We have new hardware and a clean connection that is normally 80mbps down and high 30’s up.
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Just some lonely Idiot on the Internet. 🇦🇺
(@ADFSnake) reported
@TheFoxeh @iiNet I am sorry to hear this, I'm kinda surprised I never received an e-mail from them about this. But my PC is slowly dying on me, I can't stream, plus I'm not interesting enough. Hope you and your Dragon boo are doing well.
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James Brickwood
(@JamesBrickwood) reported
@MikeySlezak @iiNet Aussie Broadband. $70 a month and help desk is based here in Australia
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