iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Melbourne, VIC | 7 |
| Perth, WA | 5 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 2 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Sir Lurks More KBE
(@Murk_Loar) reported
@iiNet Just another 6 hour local NBN issue, finally fixed now.
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Sir Lurks More KBE
(@Murk_Loar) reported
@iiNet Down in 6167 again??? And no, it's not my end, like usual.
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LB
(@Baratts) reported
@janeaubrey @iiNet As a general principle these types of company’s are not geared towards customer service. Customer service is a dying concept. Solutions by algorithm first, ppl a distant last. The CS functions are generally understaffed and poorly equipped to help. Good luck!
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Michael Trump
(@saintmichaelq17) reported
@iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors
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Danielle
(@22DanielleM) reported
@iiNet just letting you know, I think there’s an issue in Collie 6225. Just lost internet. Been fine all day. 1730 WA time
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Jane Aubrey
(@janeaubrey) reported
Hey @iiNet. I was supposed to get a call back over an hour ago and am now languishing on hold. Why is it near impossible for you to do customer service?
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mattchapmandraws
(@mattchapmandraw) reported
@iiNet Hi, I had an outage a couple weeks ago and the same issue is back. I don’t have all 4 lights on my NBN box. But turning it off and on doesn’t resolve it. There are no reported outages in my area. Thanks
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Heidi Herget
(@TObabe64) reported
@iiNet Paid my bill. Service allegedly “unsuspended”. Still not working. NBN offline. NOT HAPPY. Nothing touched. Claims they have to lodge a “fault”. Have lost a day’s work. NO ONE IS HELPING. 26YR CUSTOMER #378124008
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Juge
(@Jugeyfruits) reported
@TObabe64 @iiNet Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438
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VRJacky
(@JackyOnYoutube) reported
@iiNet **** you, it came on for about 29 minutes then turned back off again, just turn all your servers on
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Michael Trump
(@saintmichaelq17) reported
@iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors
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VRJacky
(@JackyOnYoutube) reported
@iiNet It ******* went up for a minute and is back down, I don't have the account ******* password because I'm just the person who knows IT
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Ben
(@beninthecapita1) reported
Hey @iiNet it’s not great that your phone has automatically put me on hold for an extended period and then terminated the call twice in a row when your internet service appears to be down.
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Brendan Roberts
(@BabyFaceBren) reported
How to lose a loyal #customer (4+ years of paying on time) in one easy step: When customer needs to relocate, scrap existing account & start a NEW one (WTF?), demanding payment IN ADVANCE (even if they paid for a month YESTERDAY). Sorry, NO exceptions! Bye @iiNet! Hello @Telstra!
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Juge
(@Jugeyfruits) reported
@roycabs @iiNet @NBN_Australia Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438
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