iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 10
Adelaide, SA 8
Sydney, NSW 6
Perth, WA 5
Brisbane, QLD 2
Geelong, VIC 1
Nowra, NSW 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • spicynoise sounds delicious (@spicynoise) reported

    … I’ve called about 5 times, been with @iiNet for ages, and just keep getting stuffed around. Great customer service my butt.

  • Himmathand Michael Scott Hand (@Himmathand) reported

    72+ hours without internet. @NBN_Australia technician visited last week and told us there was no problem with the line. @iiNet seem utterly uninterested in providing support. Feels like I'm in 2003.

  • DavidRafferton Wishing I was pedaling (@DavidRafferton) reported

    @spicynoise @iiNet Wow! Hey @iinet how about you just get your staff to give a 💩 to their customers call/concerns. Perhaps remind them the the person on the other end of the call keeps them in a job? You used to be great when support was in Australia… 🤔

  • EyemanPat Keh Jeh 🌘.🌗.🌖.🌕 (@EyemanPat) reported

    @iiNet The riddle of iiNet - be a loyal pay on time customer for 10 years, somehow the data bill (not phone calls) go through the roof and we disconnect your phone. How do you now call iiNet to resolve issue? Any solutions please forward to brains @ iiNet! #iinet #giveusideas

  • RiaHopkins13 Ria H (Feed Zone Specialist) (@RiaHopkins13) reported

    @spicynoise You’re telling me they haven’t sent the giant @iiNet robot out to help?

  • furrybananas Furrybananas -The Pretty Great Pastafarian Prophet (@furrybananas) reported

    @iiNet I wish all the months were half price, the @VodafoneAU coverage is awful, @Optus was only slightly better

  • ViajePa100 $5Kto$50K (@ViajePa100) reported

    @iiNet I need an agent to call me asap to fix my phone, thanks

  • EyemanPat Keh Jeh 🌘.🌗.🌖.🌕 (@EyemanPat) reported

    @iiNet And 6 hours later (which equates to 12 in total) I still have no phone and #iiNet continue to prove they don’t understand what a telephony company does? I got a reply to my email but no reinstatement of my phone service. The weight of poor service is killing the #Hawks you know?!

  • EyemanPat Keh Jeh 🌘.🌗.🌖.🌕 (@EyemanPat) reported

    @iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

  • Phullee Phullee (@Phullee) reported

    Hey @iinet would be good if you could update your outages on your network status webpage…or are you having network issues too

  • EyemanPat Keh Jeh 🌘.🌗.🌖.🌕 (@EyemanPat) reported

    @iiNet Have paid my bill and service not reinstated but no one at iiNet to speak to - what a joke of a telephony company. Go with the strength Australia - go with Telstra or Optus

  • beebopsol s. 🦄 (@beebopsol) reported

    @iiNet hi my internet speed is very slow atm. Are the issues with the nbn in melb 3004 area?

  • Flemo36 Flemo (@Flemo36) reported

    @iiNet your customer service is lousy. I am trying to cancel my account and you couldn’t be making it more difficult

  • EyemanPat Keh Jeh 🌘.🌗.🌖.🌕 (@EyemanPat) reported

    @iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

  • f6524012cb3248d Sean Green@seangreen (@f6524012cb3248d) reported

    @iiNet We live in Coogee, NSW and our internet is down - are you aware of any outages in the area?

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