iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 6 |
| Adelaide, SA | 5 |
| Perth, WA | 4 |
| Brisbane, QLD | 2 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Isi Unikowski
(@IsiUnikowski) reported
@iiNet This was two days ago, problems still happening. How about an update?
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Steven Lynch
(@lynchmob080) reported
@iiNet Can you please advise the actual fault, estimated time for restoration, and an explanation for the slow response. My email has been down for 4 days now.
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Jane Austin
(@JaneAustinAUS) reported
@iiNet This is so very frustrating. I understand the difficulties but what is the likely down time - customers need to know. #communicationplz
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Sarah DarknStormy
(@indigorhoades) reported
@iiNet Email still down. It's been 4 days with very limited access, if at all. Still managed to send me an invoice via sms though for a service I'm not getting. Now can't even log in.
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Lyn
(@quendaqueen) reported
@PetraAu @Boendy1 @iiNet They've had power issues, beyond their control. There is going to be an enquiry as to why so many power users have been off the grid for days.
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Amanda Ralph
(@ralphytown) reported
@downdetectorau Should say 'User reports indicate #iinet having problems since 24 December. No status updates, no communication, no resolution from @iiNet " #iinetstilldown #iinetdown
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David Hunter
(@DavidHu64184621) reported
In the old days if a storm took out your modem you could buy a new one and reconnect straight away, nowadays you have to be home between December and May for an @NBN_Australia technician to come and plug the new one in for you. also keep paying your ISP (@iiNet) for the service
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𝙰𝚗𝚗𝚊 𝙷𝚒𝚕𝚕
(@anecdotal_anna) reported
Um @iiNet I’ve been initiating a couple of specific emails this morning and am thinking there are still issues with your service (because they are not coming through).
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Suburban Stocks
(@croydon_of) reported
.@iiNet Well we are up to day 4 with no email services... Is it still extreme weather in WA causing the entire systems to break down? Hamster died? Everyone on holidays? Zero news, zero updates, zero f*cks given, just completely hopeless.
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Sandie Jay
(@Jezzaj) reported
@iiNet You're site says the Westnet/iinet email issue resolved, but I still can't log into the webmail for my main email account and have had no emails via my email client since Saturday!
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Peter B
(@PeterB09880834) reported
@iiNet What superficial crap. Probably been hacked
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debbie
(@debbie_sharrii) reported
@iiNet Issues happen all the time, and cant be helped, but notification would be nice to know what is going on.
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Ian McLean
(@imclean557) reported
@iiNet It looks like the edge gateway's firewall rules were restored incorrectly by iiNet after the outage. I get an RPC timeout when I try to update or remove the problem rules. Or even update one rule.
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Chris T
(@chriswhv6) reported
@gordonkerry @iiNet This is exactly what I’ve experienced as well. A few emails only came through yesterday afternoon and some were multiple duplicates of the same and again today email is down all together.
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Paul ewan
(@Paule350) reported
@iiNet So emails back not working again today after some intermittent availability yesterday, Jen are you going to fix it properly? #iinetstilldown
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