iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 7
Melbourne, VIC 7
Perth, WA 6
Brisbane, QLD 3
Albury, NSW 1
Adelaide, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • ClassicJohnno ClassicJohnno (@ClassicJohnno) reported

    @iiNet You guys experiencing a major outtage? Our net has gone down and the wait time on phone is over an hour

  • OliviaRadonich Olivia Radonich (@OliviaRadonich) reported

    @iiNet outage in Northcote since this morning and impossible to reach you via phone?

  • MarkDeanEmails Mark Dean (@MarkDeanEmails) reported

    @iiNet I am still waiting 3 hours !!!!!!!!! For a call back from their tech support team

  • RYAN_B0ST0N Ryan Boston (@RYAN_B0ST0N) reported

    @iiNet When are you expecting this outage to be fixed? It's been down since 9.45am

  • AnakChan AnakChan (@AnakChan) reported

    @iiNet for the past 2 days I've been having really poor internet performance affecting my morning work conference meetings. Can support please reach out to me?

  • mpreyyye paradoxical (@mpreyyye) reported

    @iiNet I have been waiting now almost an hour to get through to technical support #notgoodenough

  • rwl102 Rheece Lewis (@rwl102) reported

    @Tracy22439716 @iiNet Hi Tracy, I’m in Uni Hill and haven’t had internet since Tuesday morning. I waited on hold for 2 hours last night to be told it’s an outage with Opticom. I then looked on Opticom website and put in the 3083 postcode for it to say “no outages in your area”

  • Psycho2aTee Psycho2aTee (@Psycho2aTee) reported

    @iiNet please fix your ****! i cant do anything!

  • TheRiffJet Riff Jet (@TheRiffJet) reported

    Obviously @iiNet needs to re-examine their call centres in Asia. They are very difficult to deal with. Termination of a call for not understanding English, is bad customer service.

  • miriamcosic Miriam Cosic @miriamcosic@masto.ai (@miriamcosic) reported

    @iiNet And, btw, the password to the website toolbox I've had since I've been with @iiNet no longer works. Click on change password, get an email link, fill out the form - I get a pop up saying this link doesn't work. Tried it three times, same result #journalism #freelancelife

  • TheRiffJet Riff Jet (@TheRiffJet) reported

    A customer should not have to continually re register their modem details, to have the telephone number work for incoming and outgoing calls. Your system is F k ed! @iiNet

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet They have fixed the problem just like that! Given me $50 credit for 15 weeks of hardship and now believe I am happy!! I am but !!!

  • zackster Zac Spitzer (@zackster) reported

    @iinet HFC nbn is down in Elsternwick, Vic?

  • MarkDeanEmails Mark Dean (@MarkDeanEmails) reported

    @iiNet I am simply a humble and long suffering iinet customer

  • iamrocketpants Ed (@iamrocketpants) reported

    @iiNet I've spoken to the call centre about FTTC nbn outage and was told it is a either a network issue or iiNet equipment issue. No updates available on your network status page. Any updates?

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