iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 16 |
| Adelaide, SA | 11 |
| Sydney, NSW | 10 |
| Perth, WA | 7 |
| Brisbane, QLD | 5 |
| Geelong, VIC | 3 |
| Canberra, ACT | 3 |
| Darwin, NT | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Chin
(@shaulkathaul) reported
@iiNet Pathetic, awful service. 3 days now without internet with a weekend to come and all your tech support agents have given me is falsehoods and zero professionalism. Processes are archaic and hopeless. If this is how you treat your customers of 20 yrs, God help the new ones
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Saikumar Beera
(@beera_saikumar) reported
@Liaxox @iiNet 16 hours still no resolution...
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ClassicJohnno
(@ClassicJohnno) reported
@iiNet You guys experiencing a major outtage? Our net has gone down and the wait time on phone is over an hour
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Lia
(@Liaxox) reported
@aflutter @iiNet @NBN_Australia According to NBN we never have problems
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Miriam Cosic @miriamcosic@masto.ai
(@miriamcosic) reported
@iiNet Hi Risa. The support person who helped me meet my appointment did just that. But why this sudden thing with no warning for international calls that I never had before? And how can one do overseas business keepking one eyeon a pre-paid balance? #journalism #freelancelife
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Narelle
(@narelleford) reported
@iiNet any problems in Canberra at the present time?
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Miriam Cosic @miriamcosic@masto.ai
(@miriamcosic) reported
@iiNet And, btw, the password to the website toolbox I've had since I've been with @iiNet no longer works. Click on change password, get an email link, fill out the form - I get a pop up saying this link doesn't work. Tried it three times, same result #journalism #freelancelife
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Ash Roy
(@AshRoyHelps) reported
@iiNet you cut off my internet for no apparent reason and now I can’t contact you. I’ve called 5 times and been on hold for ages each time! What are you doing??! Awful #customerexperience
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Michael Trump
(@saintmichaelq17) reported
@iiNet They have fixed the problem just like that! Given me $50 credit for 15 weeks of hardship and now believe I am happy!! I am but !!!
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Captain Krem-Eminem.
(@TheDancingSlug) reported
@iiNet Ive been on hold to mobile support and no-one is answering after an hour. Sales fixed my account but had to transfer me to support to unlock the phone. I've tried twice and no-one is answering.
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Olivia Radonich
(@OliviaRadonich) reported
@iiNet outage in Northcote since this morning and impossible to reach you via phone?
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Tracy
(@Tracy22439716) reported
@iiNet Any outage in bundoora melbourne, no internet for14hours
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AnakChan
(@AnakChan) reported
@iiNet for the past 2 days I've been having really poor internet performance affecting my morning work conference meetings. Can support please reach out to me?
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Saikumar Beera
(@beera_saikumar) reported
@Liaxox @iiNet better to start using starlink of look for another isp. twice in a month this happened and at the same place with long outage...
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Glenn Jones⚖️🔎🇦🇺
(@Feintglow) reported
@Dr_R_D @iiNet are a classic. Customers can report a scam, but iiNet never acknowledge receipt of the reports and they do nothing about it, even when it involves someone phishing by pretending to be iiNet.
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