iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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AJ 💧🏳️🌈
(@WhyItself) reported
@DocB__ @iiNet I always demand they write notes and that they read them to me before I hang up, many staff don't write notes I used to run call centres, I know how lazy some staff are
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ᴍᴜʀᴅʀ
(@Murdr__) reported
FIX MY ******* INTERNET @iiNet
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Carlo Guevarra
(@Mvfcarsenal) reported
@iiNet the new ax5400 modem u sent me just crapped itself today. The internet light doesn't work . Luckily the old modem I have that u provided me still works. I need a replacement for the ax5400
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Missa
(@Missamoo) reported
@iiNet Your service is the worst. Almost a week without internet due to and outage only to be told there is a "scheduled outage' for another day at least. What the hell am I paying for? #TO #ombudsman
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Carlo Guevarra
(@Mvfcarsenal) reported
@iiNet not happy I'm paying for ultrafast and I'm getting 47.6 Mbps. Wtf
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Jordan Wightman
(@tuo2) reported
@NBN_Australia @iiNet any update on outage in Randwick NSW? Both of your support pages are indicating no outage, but I’m still disconnected.
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Ron Baumann 💧
(@DocB__) reported
@WhyItself @ronsondalby @iiNet can't service me here
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toobahlou
(@toobahlou) reported
@Toyota_Aus @iiNet $591 is refunds in a week of poor customer service between your two companies. Do better. I’d rather pay you and be in a good mood that have to prove your garbage on your own products and services.
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Fogazi
(@Fogazi) reported
@iiNet @nagorzoth Same goes for me. Since the 'fix' it has actually gotten much worse. Almost unusable.
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Eyes.ust
(@eyes_ust) reported
@iiNet @AnnaWhateley We’ll iiNet let me just advertise for you - Connect Dumber! My business nbn / internet goes down this afternoon 5 days after flood recovery. Issue? The issue is iiNet talked me into a VOIP. 2 calls to support today took 1hr15m. I then receive email stating 100% mob calls used.
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Beth
(@lizabeth4566) reported
@DocB__ @iiNet Can you get a refund, as they have failed to provide a service they offered, and then find a better provider?
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Tamara Klomp
(@tamaraklomp1) reported
@iiNet This happens exactly one week before the bill@is due,every month…..never had these issues with the company I signed up with that was bought out by iiNet ,I have stayed with this company since (roughly 5 yrs) I’m getting fed up
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Carsten Bauer
(@numloxx) reported
@iiNet what the hell? You disconnect my internet after I fixed up my billing details with your last week? What the hell? And I can't speak to you on the phone because it's a Sunday afternoon. That's pretty damn low for a customer of over 20 years.
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🏹 joan-of-arcing 🌻
(@ArcingOf) reported
@DocB__ @iiNet Your experience with @iiNet is causing me to reconsider provider’s. Been with them for a decade or more, their service is slipping. Got very close a few weeks back.
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Fogazi
(@Fogazi) reported
@iiNet No it's fine, I see that the outage has been re-opened. BTW maybe tell your customer support reps to hang up the phone when they are leaving a message rather than leaving a 3 minute message slagging the customer...
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