iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 9 |
| Perth, WA | 8 |
| Sydney, NSW | 6 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 3 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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jacob
(@PastaBandit_) reported
I’ve been with 3 different providers that seem to be physically unable to provide the connection speeds that we pay for **** you @exetel **** you @iinet and a fat mega **** you to @Telstra
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Daniel Livingston
(@drdanlivo) reported
This morning's phone call was 47 minutes of veeerrrrryyyy ssssllllllooooowwwww and painful "help" from @iiNet and I think we've sort of fumbled through to a solution of sorts - hopefully.
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Xavier Wolf 🐺
(@XavierWolfAD) reported
@iiNet I just unplugged it for a hour reset the router and it fixes speeds been hella slow
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Kingsley James
(@Sitinss) reported
@iiNet Hi Could you help me understand why you deleted an email address and the emails that I specifically asked you to keep Why you are unable to cancel my service after 7 Phone calls, and why you keep sending me bills? I have given verbal confirmation yet you still can't do it?
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Duncan MacFarlane
(@darth3pio) reported
@iiNet @NBN_Australia Hoping to find out when service will be restored in Mount Waverley. Connection has been down for almost a full day.
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Stuart Shields
(@stuartshieldsyt) reported
@iiNet Any idea when the NBN issue in Toowoomba will be resolved? NBN reporting an issue in our area, but nothing more.
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Daniel Livingston
(@drdanlivo) reported
@iiNet very slow and convoluted customer service experienced over the last few weeks. I changed my address with iiNet when I moved (kind of necessary!), again before delivery of a new modem, but it was still sent to old address. Meanwhile I received one meant for someone else!!
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ＢＩＧＧＩＥ
(@biggie_dreams) reported
@ShogU_ @iiNet could take a steamy **** and it would provide better internet than iinet
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Ryan Rodrigues
(@RyanM_Rodrigues) reported
Second appointment "missed" by @NBN_Australia within the week. Been without internet since Monday, absolutely appalling and downright disgraceful service. Seems to be no end in sight and no clear indication to when the internet will be restored @iiNet
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Joey King
(@Joey_KinginWA) reported
So rather than engage & find a solution, @iinet have chosen to take the path of ignoring my homelessness & sent my sim to a residential address that I do not live at. Once again I’ve been put in the too hard basket because people do not want to address this social crisis.
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Michaela
(@michaeladaily) reported
Someone (not me!) applied to have @nbn connected at my address and without any warning @iinet disconnected my nbn service and made me pre-pay to have it reconnected even though they already debited my account for this month + now I just won’t have internet for 3 days I guess
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Joey King
(@Joey_KinginWA) reported
Ordered a new sim card & @iiNet is discriminating against my homelessness by not accepting my PO Box. By asking me to give them a friend’s address to send it to, I am acting fraudulently by giving a false address. The lady that got back to me ‘understands’ my problem... 🙄
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no one
(@spunkyfuzzguts) reported
@iiNet internet out in Nanango 4615. Is this a known issue?
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Carole-Interrupted
(@Caroleina2) reported
@Joey_KinginWA @iiNet ...they don't get it, they're just trying to be nice abt it - I guess. They need to tell you what they can do to help you..
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Xavier Wolf 🐺
(@XavierWolfAD) reported
@iiNet another dissapointing night where I can't even use the service I pay for because apparently there's no internet connection I don't wanna dm you and go chase tail just please if your going to provide a service make sure it's working!!!
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