iiNet Outage Map
The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Brisbane, QLD | 6 |
| Melbourne, VIC | 19 |
| Sydney, NSW | 10 |
| Perth, WA | 14 |
| Geelong, VIC | 3 |
| Canberra, ACT | 3 |
| Adelaide, SA | 11 |
| Darwin, NT | 1 |
| Nowra, NSW | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Riff Jet (@TheRiffJet) reported@DisgruntledPe14 @iiNet My issue has been going on since I switched over to nbn. About 4 months now.
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Tubbs Tattsyrup (@TubbsJTattsyrup) reported@iiNet As expected, still no call from you. Still zero action. Please be assured that the complaint to the ACCC is being drafted right now. Smh.
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Tubbs Tattsyrup (@TubbsJTattsyrup) reported@iiNet Ahuh. I’ll send you the details, but given that you’ve screwed us over repeatedly for over a week, I’m sure you’ll keep doing the same thing. 😒 So trust that I’ll keep reporting every day on here how you’ve failed until you actually provide the service we paid for.
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Katrina (@libravaga) reported@TheRiffJet @iiNet Wow 18 years! What some companies do for that sort of customer loyalty and feedback. To shareholders, 18 years worth of repeated income is sadly chicken feed but you and people like you are their bread and butter. Shame on them for taking you, your time and money for granted.
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Riff Jet (@TheRiffJet) reported@libravaga @iiNet Obviously iinet has some customer service issues. Never use to be so bad. Over an 18Yr period you notice how its dropped. I’ll check what Aussie Broadband has on offer.💙
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Gordon Haywood (@flashpixx8) reported@iiNet Why are you transferring your mobile service to Vodaphone? backwards step!
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PB (@bmanmelb) reported@iiNet there has been an outage here in north west Melbourne for more than 12 hrs. NBN co are passing the buck to you and vica versa. Anyone want to fix it and tell me what’s going on?
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Katrina (@libravaga) reported@TheRiffJet @iiNet iiNet sound like a pain in the arse. I hope they gave you a month without charge for your trouble. If not, try Aussie Broadband. If I have to call more than once over a problem, the company has to remunerate me for loss. My time is valuable and just saying so is never enough.
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Miriam Cosic (@miriamcosic) reportedI'll never forget when I had a couple of days to get to NY for a quick-turnaround job and was utterly shocked when I got there and had no access to my telephone. I see nothing's changed. And we've been a globalised world for some time now... @iinet
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Tubbs Tattsyrup (@TubbsJTattsyrup) reported@iiNet @ThisIsYomojo Watch this space for me. At the end of this, I’m using all these correspondences to write a super-Karen complaint to @iiNet ’s CEO and the ACCC. Bloody atrocious!
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Paul Nayda (@Paul_Nayda) reported@iinet @TPG_Telecom wtf have you done to your business. It used to be excellent, but your provisioning experience is truly awful. Hours on the phone, useless support staff, messed up billing systems. Still no internet.
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Tubbs Tattsyrup (@TubbsJTattsyrup) reported@iiNet So guess who’s getting a complaint sent to the ACCC about them? Also, since our contract doesn’t get start until you activate the damn SIM cards & your customer service is so ****, I’m thinking we might take our money to a more reliable provider.
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Katrina (@libravaga) reported@TheRiffJet @iiNet Spot on. It's hard to get good help but their internal incompetence should never cost you. They all get paid. Good work, bad work, no work and ugly work (getting paid for attendance is laughable due to covid, management's holiday). All you've received is **** service and a bill!
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Signe Dean (@nevertoocurious) reported@iiNet While I'm on the subject, the communication ping-pong between iiNet and NBN is hilarious. iiNet: "Check this NBN page for outages" NBN page, doesn't say anything about timing: "For more information please contact your service provider"
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Signe Dean (@nevertoocurious) reported@iiNet It's nice to be notified of a planned NBN outage, but you gotta communicate more precisely. We were told 8am to 5pm Wed-Fri this week, and that it *may* affect our service. There hasn't been a whisper of internet here since 6pm on Tuesday. Could have warned us!
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