iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 7
Melbourne, VIC 7
Perth, WA 6
Brisbane, QLD 4
Adelaide, SA 2
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkBrooksDodd Mark Dodd (@MarkBrooksDodd) reported

    @nicktrav @iiNet @TPG_Telecom Yeah, I assume emails are possible to restore but their IT support didn't know how to do it. This is honestly the problem of mergers and aggressive cost controlling - it produced scenarios where no-one at the customer-facing level can actually solve non-routine problems.

  • suzannelolsenau Suzanne Olsen (@suzannelolsenau) reported

    @bigfootynews @iiNet Is bigfooty down again? Come over to mine

  • Bennythepagan Ben Martin (@Bennythepagan) reported

    @iiNet hey guys. Problem with nbn at 3351 postcode. Website listed nothing, but there’s no access. Tried all the usual gateway resets etc. can you please look into this thanks!

  • coljac Colin Jacobs (@coljac) reported

    @AlisterAir @iiNet Yep 16 grand in Brunswick East. They've turned off the ability to get a quote for doing all the neighbours at the same time. It's ludicrous. If the HFC is unstable I'll actually look at using 5G for crucial stuff. Exactly as Telstra foresaw 10 years ago during the NBN wars.

  • erikhechtmusic Erik Hecht (@erikhechtmusic) reported

    @iiNet @brentdacre Same issue in Ferny Hills QLD. Out over 24 hours now. The issue is not resolved as your website seems to suggest. We are losing income now. Please assist.

  • barefootbloke Al Crystal 🇦🇺🏳️‍🌈🇬🇷 (@barefootbloke) reported

    Hey @iiNet. Not getting anywhere with your tech support with a new connection I've been waiting on. Keep giving me run around. Can someone actually call me? Please!

  • dsmith24perth David Smith (@dsmith24perth) reported

    Hey @iiNet I have had a massive problem with my NBN dropping out and slow speeds and you keep refusing to sort it out. Again today you say NBN can’t see a problem despite your own technicians saying they had seen there was a problem. Why are you not getting this sorted?

  • ninalo Nina Luda (@ninalo) reported

    @iiNet I just do not understand how the system in works if I am always experiencing an outage but none else is? ( In my street)

  • thatsjazz2 💧Sally Corbett (@thatsjazz2) reported

    @IanWoolf @iiNet Sorry, just saw the other tweet. With upload so slow, it's bad for any business needing to upload important and large files.

  • AnneTiger4 Vengeance (@AnneTiger4) reported

    @bigfootynews @iiNet Kind of matches the support you give #Hypocrite

  • EmilTorroba Emil Martin Torroba (@EmilTorroba) reported

    @iiNet Just fix it

  • dsmith24perth David Smith (@dsmith24perth) reported

    @iiNet Thanks Liz however the blockage seems to be NBN and without them agreeing to sort out the problem between the node and the premises nothing will happen.

  • MarkBrooksDodd Mark Dodd (@MarkBrooksDodd) reported

    @nicktrav @iiNet @TPG_Telecom I've had to calm by Dad down from the ramparts of "class action law suit" as I feel like it should be able to resolved commercially - but it is a last resort. I'll see if we can get a shibboleet.

  • Emilio84j Emilioooo (@Emilio84j) reported

    I am a very patient person but I am just about at the end of my tether with @iiNet I was a customer for years previously, have attempted to sign up again, have been charged almost $500 so far and am entering my fourth week of no internet. Regretting not choosing someone else.

  • EmilTorroba Emil Martin Torroba (@EmilTorroba) reported

    @iiNet No point ! You won’t help

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