iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 6 |
| Perth, WA | 6 |
| Brisbane, QLD | 3 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Dave The Happy Singer
(@HappySinger) reported
Today I switched to @aussie_bb after 11 years with @iinet, because ii doesn't work well with Google Wifi. What a stellar experience. Easy UX, all set up within a couple of hours. Had to make a call to stop them blocking my ports but they handled it really well.
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Emilioooo
(@Emilio84j) reported
I am a very patient person but I am just about at the end of my tether with @iiNet I was a customer for years previously, have attempted to sign up again, have been charged almost $500 so far and am entering my fourth week of no internet. Regretting not choosing someone else.
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Dave The Happy Singer
(@HappySinger) reported
@laurenmartyn @Aussie_BB @iiNet To be fair to ii, if it's a technical fault with the line, they might not be able to do much other than escalate it to the NBN. But: Aussie's signup and service so far have been stellar if you do decide to move.
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The Biggest Troll Under The Bridge
(@LetsBeefAboutIt) reported
@iiNet Hello Chris. I gotta lie, I’m really impressed with this service. I have apparently been connected for two months and only have been able to access my internet twice and it only lasted the period of me taking a **** on the toilet. I would like to speak to your manager. - T. Roll
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Brooke Gordon
(@brookeg1424) reported
@iiNet very disappointed with your service today. We have been customers for 11 years. Now with your swap over to Vodafone mobile network there are issues your staff don’t want to fix. I was on the phone to support, got disconnected, no follow up or call back.
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Lauren Martyn
(@laurenmartyn) reported
@iiNet @SixersBBL You lied to us about the connection. You have cancelled appointments. You are a terrible isp.
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Lauren Martyn
(@laurenmartyn) reported
@LiamElliott_au @iiNet Iinet are the worst.
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Nancye Burkevics
(@Kevintrev) reported
@iiNet since Friday speed has slowed to snail pace. Timed out before I could download speed test. Help!
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Ben Martin
(@Bennythepagan) reported
@iiNet hey guys. Problem with nbn at 3351 postcode. Website listed nothing, but there’s no access. Tried all the usual gateway resets etc. can you please look into this thanks!
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David Smith
(@dsmith24perth) reported
Hey @NBN_Australia I have had a drop out and low speed problem through @iiNet going on months yet you have refused to get a technician to visit the node to try and sort it out. What does it take to get you to help?
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Mark Bennett
(@mrb285) reported
@iiNet Managed to get one third of my service reinstated on the same day... Now for the fetch and the email address restore please. As a bonus fourth, change your policy so random people can't just request provision of a service which automatically disconnects any current service.
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J.
(@mynameisjanah) reported
i just got told "because you have an HFC connection, we do regular maintenance, and that is why you suffered service issues" "but i have a quote that says there were no service issues at the time of my complaint" @iiNet
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David Smith
(@dsmith24perth) reported
Hey @iiNet I have had a massive problem with my NBN dropping out and slow speeds and you keep refusing to sort it out. Again today you say NBN can’t see a problem despite your own technicians saying they had seen there was a problem. Why are you not getting this sorted?
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Lauren Martyn
(@laurenmartyn) reported
@iiNet I’ll send you my details. Last night on likely our 15th phone call we spent nearly 2 hours on the phone to tech support and were told this would definitely be connected today. It’s still not. Still circling through the downstream searching.
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Chris Mackenzie
(@mackc5) reported
@iiNet service is suspended but you have charged me overnight. Any chance of turning the internet back on?
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