iiNet Outage Map
The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 17 |
| Melbourne, VIC | 3 |
| Canberra, ACT | 2 |
| Brisbane, QLD | 2 |
| Williams, WA | 1 |
| Perth, WA | 4 |
| Adelaide, SA | 2 |
| Arumpo, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Frank Torre (@franklycott) reported@iiNet our internet down for 2 days. Ring support. Business centre is closed (closed at 5.30pm on Sunday). But I called at 4.50!! What rubbish service is this!!??
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Sela Star (@SelaStarr) reported@iiNet Does anybody answer the bloody phones down there? On hold for 40 mins as NO internet! Bloody useless
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Deb Monotti (@dmann_deb) reported@iiNet when will the outage in Geelong be fixed? Need to work tonight and no wifi?
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Anthony | mostdope.eth (@0xMostdope) reported@iiNet What's happened to your quality of service? Mass outages, almost every day... I used to love #iinet, but if this keeps up, I'm leaving for another provider.
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Sid - NT Seniors Advocate (@tenancy_toolbox) reported3/3 Cancelling the account Wanted to contact @iinet biz support, kept being pushed to @tpg, TPG then said we can't help you, you need to speak with iinet biz support. You used to have premium customer service!
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.
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Chris Poynter (@krisp278) reported@iiNet hey is there an issue in 2213 nothing on the network issue pages yet but we have a red light on the nbn router for optical.
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GillianA 🌺 (@_IndianPacific) reported@iiNet I shouldn't have had to top up. There was no explanation that there was an issue. I did not receive a text or an email that there was an issue. All I got was "Can't send text by iiNet. Error 28" iiNet support did not know what Error 28 was nor did Mobile support. Ref # 380798763
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CombatCat (@CryptoICTkat) reported@gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.
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Birds Aren't Real (@LisaGlass200) reported@iiNet Poor form iiNet - tell us on Friday 28 April that we have until 30 April to find a new email host. Losing email has the potential to kill our small business. #struggling
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johnjet1 (@johnjet0) reported@iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.
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jimmy jbt (@jimmyjbt) reported@iiNet worst customer experience of my life - 3.5 years a customer- take my money every month - try to talk to someone - 3 phone calls - can't help me because my DOB is wrong in yr system- resend ID verified- 12 hours later still not updated and can't help me - told to call back
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djtj (@djtj17) reported@iiNet is there an outage in Yarralumla ACT?
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Baz Nolan (@BazNolano) reportedEvery single time I've watched a premier league match live on @StanSportFC @StanSportAU with my @iiNet fetch box the game has crashed. Shocking service 👎👎
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Carsten Bauer (@numloxx) reportedEmailed @iiNet twice in the last 2 weeks with no response. Is this how you treat customers who have been with you for 25 years? @launtel here I come.