iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 9 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 2 |
| Canberra, ACT | 1 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Poorly Written
(@written_poorly) reported
@_St_Mack @iiNet Because their own service is **** and can't even keep a connection stable enough to play netflix.
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RetroMonkey
(@Retromonkey8) reported
@iiNet "your call may be recorded for quality and training purposes" no thanks. "Ok bye" You aren't going to mention why you won't cancel my service... you just keep baiting. Second to poor reliability your customer service is where I find you lack the most.
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David Briggs
(@grumpyeconomist) reported
@iinet our internet is down. Any outages in Brighton Vic?
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Carsten Bauer
(@numloxx) reported
@iiNet still getting disconnections. 13 Jan 0536/0540 14 Jan 0904 15 Jan 0358/0420/0520/0617/0741/0805/0838/0902/0923/0945. Please fix this as it's starting to piss me off when I'm trying to work.
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FaithSonshyne
(@faithsonshyne) reported
@iiNet is iiNet down in Manly 2095 ?
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Anthony Lee 🌏
(@AnthonyLee59) reported
@iiNet NBN is down in Carindale Qld. 4152.
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Tom
(@tommyk3356) reported
@iiNet I need some help please with my connection
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not quite normal
(@ChelsiCrame) reported
@iiNet: we are committed to getting your service back online. Also @iinet not- actually helping you get back online and instead blaming other "third party services"
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Rhonda
(@countrypebbles) reported
@iiNet Hi, are there issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working but the landline has stopped. We've tested the line with multiple handsets but there is no dial tone. Restarted both NBN modem and router/phone box many times but the phone is not working.
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Suzanne Olsen
(@suzannelolsenau) reported
Toolbox has been down since yesterday. That is both the support app and on the website. @iiNet you need to get these fixed asap because people will get narky at you. #itisonyourend
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beau-not
(@beaupenton) reported
@iiNet hey is toolbox down? I’ve been trying to login to track my NBN order for my new address
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not quite normal
(@ChelsiCrame) reported
@iiNet I dont need you to get right on it. I have spoken to 3 people from you company today alone. All have given me the response of " well you just have to wait" no real care for the fact that I have been without service for 3 days and still have to wait another 3 days
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Joe
(@Joe99060064) reported
@iiNet Hi i am on my gateway and am unable to find any sort of help to be able do find NAT settings as I am trying to port forward to my friends, any help would be appreciated!
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Skizzick
(@kicks1776) reported
@iiNet you scammed us into upgrading to a business account and then turned off our service. We have been lied to every step of the way. Turn our service back on or refund us immediately and stop perpetuating this fraud!
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Miriam Cosic
(@miriamcosic) reported
@mwheatland @iiNet Well, I get up to 7 Mbps sometimes - whoopee! - but it goes up and down. I had five days a few weeks ago where I had no internet at all - and I need it for work. I'm 1.5 k from Sydney's CBD. Good luck!
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