iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Perth, WA | 4 |
| Adelaide, SA | 2 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Kangard
(@JimothyGweedz) reported
@iiNet You have horrendous customer service
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Admiral_Dark
(@thedarkadmiral) reported
@iiNet love how it says no issues at my exchange, but my internet has been down for an hour…
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Jackie
(@JackieMack) reported
@iiNet my internet is slow and I cannot stream my shows. What’s happening?
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randal_m_smith
(@randal_m_smith) reported
@Bennythepagan @iiNet Having the same issues with the iiNet Cable Service in Mt Helen (Ballarat). Glad I'm not the only one :)
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James M Miller
(@jamesmiller62) reported
Paying for 28mb download speed from @iiNet home service and getting 3mb and the service call people are polite enough but talk gibberish that a technician might understand but I do not. Anyone got simple ideas? I've rebooted the modem - all I know how to do, no help.
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Graham Lauren
(@cloudcitizen) reported
@iiNet @whirlpoolnetau I thought #iiNet was supposed to be in telephony, yet even its telephone support is inaudible, a TOTAL DISASTER. I can't even log in to change the card with which I pay it. If you want decent connected service, AVOID #iiNet.
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Dr Jos 🇦🇺🇫🇷🇱🇧💉💉
(@redruby17) reported
@iiNet my mobile. the issue is her phone- she's your customer
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Chiron Auty
(@ChironAuty) reported
@iiNet so glad that you couldnt stick to your word again. YOUVE CUT OFF MY SERVICE AFTER OFFERING A MONTH FREE FOR ******** AROUND YOU MADE FOR ME LAST MONTH! all i need is a ******* NBN extension from my house to out the front so I can switch services. ******* FURIOUS!
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Cesare Mammarella
(@Erasec) reported
Customer service @iiNet is really really bad. Cue waiting times blown out to 30 mins and to make it worse they hang up on you. 3rd phone call in 90 mins to try and resolve issue of their making. Avoid them if you can...
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Dedro
(@DedroWasTaken) reported
@iiNet I had someone come over to fix my constant dropouts on VDSL. The guy that came over change the connection type on my router from Dynamic IP to some PPPOE connection but never told anyone the details. So when it dropped out again, we weren't able to rectify the issue again.
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Rodrigo Andueza
(@randueza) reported
from
Sydney, State of New South Wales
@iiNet since this morning not connecting to the network, any outages in Glebe area?
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Admiral_Dark
(@thedarkadmiral) reported
@iiNet Tried that, says no issues
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Meg
(@megtdennis) reported
@iiNet THE worst service! We have an outage all day. You provide no info about it. Call wait 1+ hour. Why dont you communicate to your customers? Lodging a complaint with TÍO
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Kawaii Prole 🦖🚬
(@tron_applebaum) reported
Sooo @iiNet amazingly fast service but you gave me less than 24 hours notice that someone was coming to install it today AND you apparently need 24 hours notice to reschedule? And no one replied to the text I replied to yesterday. I'm very confused?
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Llama
(@ranting_llama) reported
When did @iiNet become stupid?
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