iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 9
Sydney, NSW 8
Melbourne, VIC 7
Adelaide, SA 5
Brisbane, QLD 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • todescli Lisa Todesco (@todescli) reported

    @iiNet Yes. I then select 2 for technical support. Next I select 1 for broadband. Then a lady says being transferred. Then I get disconnected. I ended up getting my husband to call on his mobile and he got through.

  • EmsAmusement The Happy Wombat (@EmsAmusement) reported

    @iiNet The only reason I knew there was an outage was because I used mobile data to check that page when the net went down. A bit of notice before it went down would have helped a great deal

  • Arael_15A Josh Bird (@Arael_15A) reported

    @iiNet in the last week my internet has cut out over and over again last night it cut out 3 times in an hour what is the problem

  • k2deepa deepa wijendra (@k2deepa) reported

    @iiNet Cranbourne North iinet down.

  • weezmgk Comrade Weez (@weezmgk) reported

    @ronsondalby @iiNet True. I thought I had a solution to make the NCD light back up after a power glitch, but in this case I think it's the NBN service itself that's down. Powering the NBN DPUs in the pits from the NCDs was not a good idea.

  • DgDjgood David Goodhand (@DgDjgood) reported

    @tex_lea19 @iiNet Didn't i warn you about iiNet horrendous service and even worse customer service

  • weezmgk Comrade Weez (@weezmgk) reported

    @iiNet Thunderstorm went through at 935AM, no NBN service since then. Have tried everything I know how to try to get the FTTC NCD to talk to the network, no go.

  • welshbird77 Sara Davies (@welshbird77) reported

    @iiNet no you wont, I have emailed and DM'd and called and you still wont give me my money only a credit, I want my money back @Telstra can you please help me get a service and not take my money when you say you are not going too ?

  • xXACCEXx acce (@xXACCEXx) reported

    @iiNet be like, 'Ok I'll escalate this new ticket to our senior support team.' Bruh why? This is literally the same issue i raised 2 weeks ago, i was calling to give you an update on the situation. 'but it's different' We started from the ticket on my account... It the same

  • peter_c_william Peter Williams (@peter_c_william) reported

    @iiNet Hi The NBN has been down all day. Your phone support seems to be broken. It doesn't recognise my iPhones number keys

  • weezmgk Comrade Weez (@weezmgk) reported

    @iiNet You're right, it is a consequential loss- to a disabled pensioner. $50 is more than a week's grocery spend for me. Every time the NBN box dies, that's $25 out of my pocket. Suggest you run this up to customer relations, or I will.

  • weezmgk Comrade Weez (@weezmgk) reported

    @iiNet We're not using mobile data. We're using fixed Fon wifi on one of our neighbours' Telstra services to replace the lost fixed NBN service

  • snowwhitedun ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported

    @iiNet hi we got a text before saying a outage might be effecting our area. Just wondering if you know when this will be sorted and our Internet will be up and running again?

  • KyungJoon121 KyungJoon (@KyungJoon121) reported

    @iiNet any ongoing issues? No internet at 3025.

  • Twinsmum13 Felicity (@Twinsmum13) reported

    @iiNet I need to cancel my service as I am moving house and I don’t have another address yet. Can I suspend my service until I have somewhere to live?

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