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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 13
Canberra, ACT 3
Adelaide, SA 5
Perth, WA 9
Sydney, NSW 10
Geelong, VIC 2
Brisbane, QLD 5
Darwin, NT 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • ek_loki
    Ó Dubhaigan (@ek_loki) reported

    @iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.

  • Geofftheplumber
    Geoff Thomas (@Geofftheplumber) reported

    I have been trying to have an issue resolved on @iinet for two weeks I have spent almost 3 hrs waiting today my issue is still unresolved Is anyone there have you all gone home or on strike or on leave all at the same time

  • Abloodynicechap
    A Bloody Nice Chap (@Abloodynicechap) reported

    @Telstra @iiNet In 4 months they have offered no help or support, just palm it off to NBN.

  • annieljensen
    Bye Bi & GLTQIA Smoko (@annieljensen) reported

    Do you know what grinds my gears? When you spend all day doing the work required to get to the bottom of a problem that should not be yours but the company decides it will be, & the 4th rep you’ve spoken to today says “I’m glad we’ve been able to resolve the issue”. .@iiNet 😡

  • CryptoICTkat
    CombatCat (@CryptoICTkat) reported

    @gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.

  • NotAlexRance
    Rancey (@NotAlexRance) reported

    Iinet has been down in Geelong for the past 6 hours and there hasn't been an actual update for 4 hours what is going on?! @iiNet

  • julialawrinson
    Julia Lawrinson (@julialawrinson) reported

    @iiNet Any chance of getting a resolution to the issues you've caused this century?! Still no callback.

  • lavo96
    Rod L (@lavo96) reported

    @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

  • DrStuartHawkins
    kalowi (@DrStuartHawkins) reported

    @iiNet You guys are the worst! Stealing money and time!

  • ScallywagRay
    Ray ⭐️⭐️⭐️ 🐀bag. (@ScallywagRay) reported

    @dmann_deb @iiNet Ours in GWest is down also, Deb, has been since around 4pm..

  • misullivan
    Michelle Sullivan @mis@aus.social (@misullivan) reported

    @aimyaimless @BazzaCC I do.. and 2FA is a good thing if done right. There is no opt out, and only works with SMS for @iiNet which is a problem for me.. last month I had a SIM card issue.. couldn’t pay my bill or report the internet outage on the NBN for 3 days because of it. My bank is not the same,

  • AEBayley
    AEB AEB1@bsky.social (@AEBayley) reported

    @iiNet what the hell is wrong with you. 6 email messages [1 after other)+ 3 text about same payment is HARRASSMENT, especially after same last month and issue rectified with details AND spoke to your offshore account mgt Stop already and lift your appalling customer service

  • sedgley_patrick
    Patrick Sedgley (@sedgley_patrick) reported

    @iinet when are you going to restore my home internet connection? I've had many conversations with your support line but they never seem to do anything.

  • cloudcitizen
    Graham Lauren (@cloudcitizen) reported

    @DodoAustralia Your emails keep nagging me, it’s time to activate your SIM. When ******** are you going to send it, #DodoAustralia? So far, your service is no better than, and no less irritating than the @iinet I so desperately want to replace.

  • thestategovt
    England's Bali (@thestategovt) reported

    hey @iiNet - our internet has been down all day, and after waiting on hold for an hour you hung up on me. can you fix this? i have work deadlines

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