iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 8 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 6 |
| Brisbane, QLD | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Chad McDonnell
(@chad_1994) reported
@iiNet Been having constant dropouts for months, upgrading router didn't help at all. I emailed tech support and have no response. Have been having at least 3 dropouts an hour all week recently, it's so bad.
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John Banks
(@johnban81940041) reported
@iiNet I see that you claim you No 1 for customer service. Hard to believe given my experience. I’ve been misled, lied to wasted days waiting for appoints that no ones turned up to. You can only contact offshore call centres who have no idea how to handle things.
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Carsten Bauer
(@numloxx) reported
@iiNet Thank you for your help, Abu Bakr was really helpful in fixing the issues I had. One final question, does iiNet Netphone still have voicemail that gets sent to your email address? I can't find it in Toolbox anymore.
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John Banks
(@johnban81940041) reported
@iiNet That's not been my experience by any stretch, as you can probably see from my earlier tweets. Although I'm not surprised thaf anyone of any seniority, or even anyone in country, is willing to pick up the phone and talk to a customer. Mind you, you have my money so why would you?
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John Banks
(@johnban81940041) reported
@iiNet Jolly good, so the solution is to sit and wait until someone at @iinet can be bothered to pick up the phone. In the meantime who knows if they are doing anything. Experience suggests they aren't. Damn, why didn't I think of that?
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John Banks
(@johnban81940041) reported
@iiNet What a surprise that @iinet customer relations have achieved nothing at all to help and now don’t even return calls. Having to deal with NBN direct. An appalling “service” provider.
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2021 is 2020 on replay.
(@rrogerramjet) reported
So I was told by Leslie from @iinet last year that my shitty broadband speeds will be improved by the 'ongoing project rollout of refreshed VDSL equipment' which I have since discovered is absolute BS. I can find no evidence of a network upgrade. What is @iiNet's response?
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John Banks
(@johnban81940041) reported
@iiNet Well I'll believe it when I see it because the service we've had so far has been abominable!
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John Banks
(@johnban81940041) reported
@iiNet Well that was a total waste of time. The customer service that I've come to expect from iiNet!
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Allan Randall 알란 란달
(@ZeroArmour) reported
@iiNet It's been 10 minutes since I turned it back on, still down.
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John Banks
(@johnban81940041) reported
@iiNet This went to a senior manager first. I was on the phone with a guys form your provisioning team whilst he was talking to a SM. He refused to talk to me and dumped it an underling in customer relations.
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Voidrei
(@TheDrunkenGnome) reported
I think my router is dying. I'm getting disconnected constantly, but the @iiNet status page indicates no issues. It's been happening for a while, but it's getting worse, I've been disconnected 4 times in the last hour now
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John Banks
(@johnban81940041) reported
@iiNet Godot. The only thing we dont have to wait for is the automatic billing for the service we dont recieve. Genuis business mode. Guessing this will be placed on the pile of complaints you recieve – hope you have a ladder.” Sorry, but of a long one that.
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John Banks
(@johnban81940041) reported
@iinet another one “Still waiting for refund for service that could not be provided 8 weeks ago disgusting service there is no customer service just duck shoving and avoidance the customer support calls go overseas pathetic service all round...”
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John Banks
(@johnban81940041) reported
@iiNet @Gervo1865 Wouldn't bank on it mate. After a litany of **** ups, lies, etc, I was assured a senior manager (albeit in customer relations), Shane, would call by 5pm today. Suffice to say nothing!
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