iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 11
Adelaide, SA 8
Perth, WA 7
Sydney, NSW 7
Canberra, ACT 1
Geelong, VIC 1
Nowra, NSW 1
Brisbane, QLD 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • theURBAN_monkey matt (@theURBAN_monkey) reported from Sydney, State of New South Wales

    @iiNet What invoice or reference number?? I have entered my address on NBN status page and it confirms outage. Im asking YOU my “provider” how much longer. I’m in Elizabeth Bay 2011

  • DreadedScurrvy Ross S. (@DreadedScurrvy) reported from Brisbane, State of Queensland

    @iiNet down in brisbane, anyone having difficulties contecting to the internet?

  • matt_j_parker Matt Parker (@matt_j_parker) reported from Melbourne, State of Victoria

    @iiNet I had to literally turn on to my phone plan to post this message. I have upward of 15 iinet/nbn people come our to ‘attempt’ to fix our connection which falls out 10 hours per day min. So we have no internet. Still paying @iinet monthly. Can someone help this disaster. Please.

  • pfbt Marquis d'Killara (@pfbt) reported

    Living just on outskirts of Grenfell (NSW), @NBN_Australia can't be bothered running fibre. Only option is satellite but NBN box is stuck in sleep mode (but NBN says everything is fine), @iiNet not managed to resolve the issue. Thanks @TurnbullMalcolm for this USELESS mess.

  • pzeegers PeteZ (@pzeegers) reported

    @iiNet my nbn hfc internet service is not working. Mortimore Street, Bentleigh Victoria 3204.

  • bridgettilley Bridget Tilley (@bridgettilley) reported from Canberra, Australian Capital Territory

    Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

  • roslw ana france (@roslw) reported

    @iiNet #iinet nbn slow and dropping out in #InnerWest Again. Boring. No path to simply log issue online. Is it the cheap and cheerful IiNet modem or is it IiNet? My contract’s up in a month. Thankfully.

  • VintageB3_122 Dr. Darren Heinrich (@VintageB3_122) reported

    @iiNet your customer service is the worst. Poorly trained staff, who are very difficult to hear down the bad VOIP line your provide them with. Been with iinet for a decade but Im@now looking for another provider. So angry.

  • AusPetrolhead Gary Smith (@AusPetrolhead) reported from Morisset East, State of New South Wales

    @iiNet The landlords gonna help sort it. It was all on accident though, he thought the internet cable was from the previous tenant of the flat I’m in. Mistakes happen. I dont think he knows you guys are my internet provider. I’ll let him knos when he’s here

  • ExiledVictorian Ryan (@ExiledVictorian) reported from Canberra, Australian Capital Territory

    @narelleford @iiNet @RussellMcArthu4 My VDSL2 also not working this morning (Bruce)

  • Zic1M Michael Ziccone (@Zic1M) reported

    @iiNet I’ve had consistent drop outs and outages since the start of November, apparently my case gets escalated everyday, yet still no progress. Is this how you treat a loyal customer of over 10 years? Ref: 351617868

  • Holdingtheball Trent Bursill (@Holdingtheball) reported from Ballarat North, State of Victoria

    @iiNet Hi. Is there currently an issue with NBN in Lucas? Impossibly slow speeds at the moment...

  • kellyvannelson Kelly Van Nelson (@kellyvannelson) reported from Sydney, State of New South Wales

    @iiNet Why are @iinet blocking Weebly website IP? Causing massive issues and can’t get hold of anyone to help.

  • garrygordon Garry Gordon (@garrygordon) reported from Canberra, Australian Capital Territory

    @iiNet Have had reports of VDSL2 problems in Canberra near Manuka? Rebooted modem and speeds are v e r y slow.

  • ScottMurphyAUS Scott Murphy (@ScottMurphyAUS) reported from Adelaide, State of South Australia

    First day of the week (given the PH on Monday) and @iiNet have already pissed me off with their lack of Customer Service.

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