iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Perth, WA | 6 |
| Brisbane, QLD | 2 |
| Albury, NSW | 1 |
| Adelaide, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Vaughan Bellamy-Williams
(@veedub3057) reported
@ralphytown @iiNet @acmadotgov At least the Webmail login page comes up now, even if it refuses to actually log in. This might be the impetus to abandon my old iinet mailbox...
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ozshena
(@ozshena) reported
@iiNet And now another 24 hrs with no further 'update' and no actual informative truth as to what is actually going on with your systems, and what information of ours has been affected. You've gone from pathetic to piss poor, congrats #iinet. Try honesty, it may save you some customers.
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🌻 Annie Ryan 🌻
(@AmryanAnnie) reported
48 hours with no service @iiNet and still no communication from you! Very poor performance! #OmbudsmanNext #iinetstilldown #iiNet
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Carsten Bauer
(@numloxx) reported
Is @iiNet going to compensate customers after a 24 hour email outage? The same thing happened in 2015 and 2018, why have they not taken steps in preventing this? IF they are telling customers the truth about what happened?
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Joy💉💉#AlboforPM
(@joybel007) reported
@iiNet Our e- mail is still down and can't find out when or if it is returning .
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Bear
(@_bin_chicken) reported
@iiNet @iiNet takes the #ScoMoDoesNothing approach and announces a #LetItRip policy that catastrophic failure. Front up, own the problem and communicate, it is not hard. Otherwise you are the LNP of tech companies, all announcement and no satisfaction. A tweet and Facey post aint hard..
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Sean
(@voscauchemars) reported
Hey @iinet what you are calling a webmail issue is far more serious. Your systems were completely down from approximately 13:15 Saturday until 20:00 Sunday. Emails received during that ffailure have disappeared, Some emails are still not being delivered. It's not just webmail.
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Mic Dover
(@MicSKorea) reported
@iiNet This one event combined with the lack of communication has just scuttled all those years and $ spent on advertising. Some simple information such as if our e-mails are permanently lost or if they are pending ... just something basic like that would be of help.
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Simon Keith
(@KeithSjkeith) reported
@iiNet What a **** job your doing to fix and customer service and communications are just as bad
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Janet Evans
(@uramaaaaaaazing) reported
@iiNet @iinet can you please get in touch with your customers and let us know what's happening??? Sorry - this is terrible service. Some of your customers will soon be ex.
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Joel josias
(@uglyretard) reported
@iiNet My internet lost connection the same time your website went down (Christmas day). I have called multiple times requesting a call back but no one has ever called me back. When does the engineering team get back from break?
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Purple
(@Threechordsongs) reported
@iiNet What’s happening !!!!????? How about giving your customers an update on this email outage ? Haven’t received any emails now for 48hrs.
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Stan
(@Stan86913363) reported
@iiNet any eta on the emails service return? iinet? Anything is better than silence.
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Jessica Lawson
(@jesslawson85) reported
@iiNet Will emails sent during the outage be received? I know I am missing plenty of my online purchase confirmations
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Alison 😷🐩☯️
(@alisonsbread) reported
@AmryanAnnie @iiNet I think @MikeCarlton01 is having the same problem.