iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 12
Sydney, NSW 8
Melbourne, VIC 8
Adelaide, SA 5
Brisbane, QLD 5
Hobart, TAS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • _dette_s 🍻 Dette 🔞 (@_dette_s) reported

    I'm so glad I've never had this issue with @iiNet in the last 7 years it just sucks because they sent out a technician 2 days after I contacted them but their technician wasn't able to work on it since it's Telstra equipment

  • DavidHobbs08 David Hobbs 💜 (@DavidHobbs08) reported

    Hey @iiNet - any chance that our home email will start working soon? Please? 3 calls to tech support, 1 follow up email (from my work account, because, you know, our home email doesn't work) to tech support, and still no follow up or resolution. 😡 #poorcustomerservice

  • SavilleTech Saville Tech Media (@SavilleTech) reported

    @iiNet So here’s my question three weeks ago you promised that you would transfer the service over onto the modem another two phone calls nearby still going around in circles why is it taken me to contact you via Twitter and suddenly you guys can do it because I’m now making a tweet

  • Cloudcitymelb Sarah Campbell (@Cloudcitymelb) reported

    @iiNet I’ve now had no internet for 2 days, and still over an hours wait time to speak to support!

  • Ignoret20913995 Ignorethis (@Ignoret20913995) reported

    @iiNet hi, is there currently an outage in artarmon (NSW 2064)?

  • EmJaeCaer Michael Carmody (@EmJaeCaer) reported

    @seamus @iiNet @Aussie_BB It has been pretty seamless, in that I have had internet before i realised more often than not. <lodges internet order on PC on hotspot> <hotspot times out, phone goes to sleep> <uses PC on new internet, wondering how long I will be on hotspot for, hang on a minute whaatt...>

  • thanium thanium (@thanium) reported

    @iiNet , outage in 3108? Website says ‘no’. Checked modem etc. NBN modem keeps rebooting. Thanks

  • nChef_ Chef (@nChef_) reported

    @iiNet why my internet keeps cutting out I'm trying to stream pls fix

  • EmJaeCaer Michael Carmody (@EmJaeCaer) reported

    @seamus @iiNet @Aussie_BB ah ok. A 5-10 minute outage is not too unexpected. The AVGC circuit has to be re-"ID'd" by NBNCo from one reseller to another, and then a L2 learning thing (MAC address on your routers WAN port) needs to timeout sometimes.

  • rhirhi11073770 rhirhi (@rhirhi11073770) reported

    @iiNet is there a VDSL outage in Ainslie 2602 ACT?

  • GDFMAN1 🔴🟡GDFMAN🟡🔴 (@GDFMAN1) reported

    @Optus @iiNet @tpg Read what I said....... and this is why optus customers service is crap.... read... I have given u a reference number look it up.. some 1 from nbn is coming out Wednesday

  • BRB_1993 Brad (@BRB_1993) reported

    @iiNet Is there an outage in Mount Pritchard, 2170? I’ve checked your website, NBNCo’s, and I’ve restarted my modem three times. I’ve checked the cables. It starts up fine, but the wireless connection doesn’t connect. The wireless light isn’t lit up.

  • Optus Optus (@Optus) reported

    @GDFMAN1 @iiNet @tpg Hi there - I can see you DM'd us on 12th Jan and then we requested you to confirm your account details by clicking on a secure link but we never received a response after that. Aman

  • spunkyfuzzguts no one (@spunkyfuzzguts) reported

    @iiNet is there a service outage in Kingaroy?

  • xoreye Cwowl. (@xoreye) reported

    @iinet multiple service drops nearly everyday for the past couple of weeks. In total just today 5 hours down time. Any explanation? Pretty eager to jump ship and find a better service

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