iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 8 |
| Perth, WA | 7 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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💧 butcherbird
(@butcherbird) reported
@pauldutton1968 @belindasmilne @iiNet Amaysim if you have access to Optus network. I use my phone when my NBN drops out, which is frequent. Telstra don't care.
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Maree Slatter
(@MMareeslatter) reported
@belindasmilne @pauldutton1968 @iiNet They recently tried to take our 'spare' non electronic phone when servicing our line, I had to tell them that I need it for when the power goes out. It's sooooooooo bad.
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Miriam Cosic
(@miriamcosic) reported
@iiNet FFS, Waheed. You’re always telling me to step through this link. I know the contents of this link back to front. I know how to check it myself. I have studied computer science at university. This is why I didn’t want to have a conversation with you. JUST FIX IT.
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Theirreverentlawyer
(@irreverentlaw) reported
@iiNet I am online. My fetch activation key doesn't work. My internet is working. When I call your call centres I get told I am not online. Which is frustrating as that is now not the problem
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Belindasmilne
(@belindasmilne) reported
@MMareeslatter @pauldutton1968 @iiNet If the power goes out and NBN router goes down, your old phone won’t work either unless you have a battery back up. Best to have a mobile phone on standby for emergencies
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Comrade Weez
(@weezmgk) reported
@iiNet nbn off in postcode 2778 since 4:38pm AEDT. Storm went through & took down grid power, too.
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Anne CL
(@ACLambert) reported
@iiNet What is there to discuss? You want to levy $100 because you don’t provide a service at my new apartment block. I’ve been a customer for nearly 18 years. Yet no one wants to apply a common sense lens. What more can I do?
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Miriam Cosic
(@miriamcosic) reported
@iiNet Oh God, again? And same information exchange? And same advice? Look at my history - it’s a mile long. Second last time it went down, when I was on deadline, it went down for five effing days .... 😠😠😠
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👣 🌏 💫 Wiimpitja 🌳 🦅 🐾
(@pauldutton1968) reported
@belindasmilne @iiNet I’ve had it. I need internet access for work and I’ve used my own money for mobile data to make sure I could stay connected. Today’s no help run around was the last. I’ll be contacting Communications Ombudsman about this.
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Anne CL
(@ACLambert) reported
Another great day as a customer of @iiNet Still waiting for a substantive and sensible response ... but what do I get? Three requests to provide feedback on their performance. Surely they can do better than this - especially for a customer of nearly 18 years?
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Claire Wood
(@JustClaireWood) reported
@pauldutton1968 @belindasmilne @iiNet We need telstra, no option. We were on the NBN available list. I had to go away for a month leaving my husband, who has serious health issues alone. I decided to contact ombudsman & mentioned this during my final attempt to get connected. All connections done within a week.
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Miriam Cosic
(@miriamcosic) reported
JFC, @iinet. My wifi is down AGAIN! You’re no advertisement for the digital age... 😠 4G is on and off too. I’ve had NO roaming data the last few times I’ve been out. And rarely here at home.
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Anne CL
(@ACLambert) reported
@iiNet Not sure what file you’re looking at but the latest email asks me to complete a survey! Let me know if you’ve got something different! #fail
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Comrade Weez
(@weezmgk) reported
@dayswasteorg @iiNet FTTCurb uses only a very short run of copper to the premises from the fibre which runs down the street. It's a fancy VDSL in that short copper run. The reverse power is 60VDC @ 350mA. Power supplied by the NCD in the residence. If only one NCD, it supplies all 350mA.
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Anne CL
(@ACLambert) reported
@iiNet There is just no common sense being applied to this issue. The rules are being quoted without any attempt to understand that I can't transfer the service. It's not because I don't want to, by the way ....
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