iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Adelaide, SA 61
Melbourne, VIC 58
Sydney, NSW 36
Brisbane, QLD 21
Perth, WA 17
Canberra, ACT 7
Hall, ACT 2
Geelong, VIC 2
Parramatta, NSW 1
Darwin, NT 1
Sippy Downs, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • indianamulder Shaun Rushby (@indianamulder) reported

    @iiNet @heymiiike Mate I’m in Cairns and I haven’t had email since nearly 4pm Xmas Day. There are a large number of people complaining. How can you guys have no issues showing? Your servers need a reboot!

  • StuartSMWalker Stuart (@StuartSMWalker) reported

    @iiNet @iinet Oh, and even though email is down, perhaps you could recommend an alternate SMTP provider to use in the short term. This would be v useful for people to able to at least SEND an email to friends/clients stating the situation and maybe even providing g an alternate email.

  • uglyretard Joel josias (@uglyretard) reported

    @iiNet last week, iinet engineer- " boss we have a problem, on Xmas it's forecasted to be 43c but our server room is only rated to handle max 40c" john- "you worry to much bro, nothing will go wrong, in fact everyone can have the day off!" Lol

  • ilesquire Derek@月極グループ (@ilesquire) reported

    @iiNet @_HenryRoss Stock answer to every query! How about a time line for a fix... more than 24 hrs down now!

  • NeilMc12 Neil McLellan 🇳🇿 🇪🇺 (@NeilMc12) reported

    @iiNet @AEBayley Find it pretty hard to see how 43 is extreme in WA. Lived there for years, regularly 42, 43. We kept our mainframe running during cyclone Alby FFS, most of Perth was without power. It's called having backup systems, power, network etc etc.

  • Miketrike8 Mike trike (@Miketrike8) reported

    @SilensMortalis @iiNet @AEBayley You are kidding me right? Email down for nearly 24h..i should be thankful i have internet. This is not the issue the issue is when i rang your customer support person located in the fking Caribbean i got no answer. Probably because there was a dog in the background barking

  • eve_staff Eve Stafford (@eve_staff) reported

    @iiNet Service is out. No emails. No phone access either. Please post a statement on here @iinet.

  • whoisricho Richo Snrub (@whoisricho) reported

    You know what isn't going to fix the @iinet outage? Abusing the people running their social media. #iiNet

  • zeet79 Zita @ It's Time... (@zeet79) reported

    @iiNet webmail not working last night or today??? What’s going on?

  • GeoffCohen3 GeoffCohen (@GeoffCohen3) reported

    @iiNet @Boendy1 Why is THERE NOTHING about the day long outage on the iinet FACEBOOK page !!!!!

  • StuartSMWalker Stuart (@StuartSMWalker) reported

    @iiNet Thanks for the update John. However, given that I believe this has happened before, it sounds like it's high time to update the aircon/generators/insulation etc on this particular data centre (or even move to a new data centre?). Any hardware issues?

  • AEBayley ✳✳🕯🐀🐭🔥🐝🐝🌱🐞💧the enemy / cave dweller (@AEBayley) reported

    @iinet has been down now for over 12 hours. Error notice has blame on WA weather patterns. WTH... has it melted the network? #iiNet #FAIL

  • cameronsloy Cameron Loy (@cameronsloy) reported

    .@iiNet 24 hours the email servers are down in Victoria. Do you have an expected time to fix as yet?

  • GeoffCohen3 GeoffCohen (@GeoffCohen3) reported

    @iiNet @Boendy1 why is it nearly impossible to find out anything about this 24hour outage

  • croydon_of Suburban Stocks (@croydon_of) reported

    @sspencer_63 @iiNet Second day it has been down. They are not even acknowledging the scale of the issue.

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