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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 5
Melbourne, VIC 18
Sydney, NSW 10
Perth, WA 14
Geelong, VIC 3
Canberra, ACT 3
Adelaide, SA 11
Darwin, NT 1
Nowra, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • savepubschools
    Save Public Schools From Private School Greed (@savepubschools) reported

    @fimail70 @iiNet Did you end up getting a resolution? Tech sppt now claims my VDSL2 modem can't authenticate because it's 'too old' (sleepy, maybe?). I know for a FACT that's not correct - it's BRAND NEW, supplied by iiNet (last time they incorrectly blamed the modem) + meets VDSL2 standards.

  • _SeeYouAtHome_
    Marius D (@_SeeYouAtHome_) reported

    @iiNet That info seems to suggest it's North Balwyn, which is not near 3095 (it's 12km away). Regardless of location, as you know there is an issue and potentially will be for a few days, why not inform your customers about it via text/email?

  • _SeeYouAtHome_
    Marius D (@_SeeYouAtHome_) reported

    @iiNet It seems there was a fire at an exchange that is impacting internet services in Eltham/3095. This is from screenshot texts on other social media. Current estimation of service being restored is 8th March. But no information from you as a service provider?

  • redruby17
    Dr Jos πŸ‡¦πŸ‡ΊπŸ‡«πŸ‡·πŸ‡±πŸ‡§πŸ’‰πŸ’‰πŸ’‰ (@redruby17) reported

    Hi @iiNet - not sure if it’s outage related but mum can’t make calls from the house phone. Internet is ok though.

  • fimail70
    Fiona Brammall (@fimail70) reported

    @savepubschools @iiNet Did your connection come good? Ours went this morning and is still out nearly 15 hours later... no answers through the help line at all.

  • Lomandra
    Lomandra (@Lomandra) reported

    @iiNet I rang iinet to switch providers last night but keep emails. 1 hour 25 mins, spoke to 4 people. Supposed to end on 15/3. Internet now out. No email access. Help!!

  • EmmaMareeee
    Emma K (@EmmaMareeee) reported

    @iiNet hi iinet, nobody is responding to my emails and I don't call 13 numbers on mobile. I've moved house and I've received over 6 texts/emails about plugging in my modem. My modem is plugged in. I have internet. Shouldn't you guys know that? Can you cancel my old house now?

  • MissDissentEats
    Jackie McMillan πŸ³οΈβ€πŸŒˆπŸ³οΈβ€βš§οΈ (@MissDissentEats) reported

    I am really bored with rain now. To add insult to injury, @iiNet or @NBN_Australia down (both say no problems but we have no internet). Make it stop.

  • _SeeYouAtHome_
    Marius D (@_SeeYouAtHome_) reported

    @iiNet still having issues with my wireless broadband - download speed of 2.01. And am trying to respond to a callback about a ticket lodged about service issues. But on calling it's saying wait time is over 1hr but doesn't offer a call back as usual?

  • hailskatan83
    Garbage Human (@hailskatan83) reported

    @iinet is there an outage in 4215?

  • lennalovebird
    Elena (@lennalovebird) reported

    @iiNet would appreciate knowing how long the outage in NSW postcode 2486 will be? It has been down for over 24 hours. Pls lmk.

  • Murdr__
    α΄α΄œΚ€α΄…Κ€ (@Murdr__) reported

    Worst isp on the market @iiNet

  • The_Dugongs
    Danny O'Brien (@The_Dugongs) reported

    @iiNet @NBN_Australia service is out in Annerley (4103). NBN website says no issues but there was a few hour lag on that information two days ago when similar circumstance occurred.

  • TheRealGoobly
    The Real Goobly (@TheRealGoobly) reported

    @iiNet #iinet Is anyone else experiencing an Internet outage (iiNet or NBN) in Darlinghurst, Sydney? Started about 10 pm for me.

  • _SeeYouAtHome_
    Marius D (@_SeeYouAtHome_) reported

    @iiNet Are there connection issues in Eltham/3095? Have had wireless broadband issues since yesterday, have called & a ticket lodged, but now even worse. But also my 4g phone network also problematic (service provider Vodafone).

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