iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 12 |
| Adelaide, SA | 10 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 3 |
| Geelong, VIC | 2 |
| Canberra, ACT | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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jd_sullivan
(@jd_sullivan) reported
@iiNet Like a day late .. what’s the timing on the service in southwest WA?
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Rosalie Bent
(@RosalieBent) reported
@Nemspy @iiNet 30 hours now &no sign of when it will come back. they are not over-reacting. some of us run businesses depending on email. It is a worldwide drama when gmail goes down for 30mins, & a hot day in Perth is not 'extreme weather' assuming their servers aren't running in a garden shed
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SwampDuck🦆🐃🐅
(@Swampduck04) reported
@iiNet No communication with your customers is unacceptable. This would never have happened under the old Westnet. Should never have sold to you lot.
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Sharon
(@shazioewins) reported
@iiNet I accept the reason for the loss of service-adverse events happen.I can’t accept the ARROGANCE of NO ACKNOWLEDGEMENT of the delay in advising us-either your risk mgt processes are in a mess- ( crucial step”advise customers”) or u just didn’t care about us.U need to explain THIS!
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Martina Christie
(@MissMFNQ) reported
@iiNet An absolute disgrace 24hrs before acknowledging there’s a problem. Even I can use my 4g phone to post a status update to social media it really isn’t that hard, get a guy & his smartphone and say ‘hey go post to FB & Twitter and let our valued customers know that we got problems”
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Kelly L
(@lodge_kl) reported
@iiNet .. Approaching 30 hours now since last being able to access email. You’ve been working on the issue for at least 8 hours now……. When is it going to be fixed ??
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LeftyJo 🌺🌺🌺
(@Jokeown) reported
Anyone had any luck with @iiNet today? Emails are still down
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BYFC More
(@ByfcMore) reported
@kidsglasses @iiNet We are on a high spend gamer plan that costs $109 month. There are Cheaper plans and cust service is awesome!
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Costley ⚽️❣️MUFC
(@_Costley) reported
@iiNet Your customers deserve better clarity, I appreciate that the weather locally was extreme, but why this long to post this message with no insight or information Has our data been compromised? Is it an issue with hardware? Do you appreciate the scale of the issue? If not when?
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Tim Fountain
(@Tim___F) reported
@iiNet You have most customer contact details. Why wasn't there at least an SMS? Or did you lose access to customer databases as well?
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Liv 😷
(@mmechomski) reported
@AmryanAnnie @iiNet I guess they figured we never get extreme weather events in Oz around Christmas Day 😵💫 so nothing would go wrong, so sent everyone home. 🙄🙄🙄
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Mike trike
(@Miketrike8) reported
@NBN_Australia 3 months. Of 24h disconnections. 20 times a day. Or no internet at all. 12 weeks. Ripping my hair out. I had to go through TIO and BRRR. Also, customer "service" @iiNet provides is the biggest sham next to NBN providing capability. Fm an ex qdf mbr intimate with sigint and comms.
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🌻 Annie Ryan 🌻
(@AmryanAnnie) reported
@iiNet Poor form guys! You could have notified customers 24 hours ago when services first went down. Most things are readily forgiven with some communication. And you are a communication business!!
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PerthHacks
(@perthhacks) reported
@chky_cel @iiNet yeah email has been down since yesterday. Forums say that someone may have forgotten to turn on the AC in the server room
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Simon Rosenberg
(@simon_rosenberg) reported
@iiNet After an outage of nearly 24 hours and no communication about the problem until recently, "some" iiNet customers are considering taking their custom elsewhere.
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