iiNet Outage Map

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Diane Dromgold (@DianeDromgold) reported 1 minute ago

  @iiNet help please

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  Al Garlando (@iamalbyg) reported 2 minutes ago

  @iiNet TIO complaint 2025-11-04360 logged regarding you fraudulently debiting my account and then threatening to disconnect my service for non-payment.

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  A Bloody Nice Chap (@Abloodynicechap) reported 7 minutes ago

  @Telstra @iiNet In 4 months they have offered no help or support, just palm it off to NBN.

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  GillianA 🌺 (@_IndianPacific) reported 9 minutes ago

  Pretty much comms across Australia are failing right now. Txt international from Australian networks and let me know how you get on and which carrier you use. Per @iiNet Mobile support "all Australia" mobile services affected. Not sure if that is accurate. Txt msg error 28

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  Julia Lawrinson (@julialawrinson) reported 9 minutes ago

  @iiNet Any chance of getting a resolution to the issues you've caused this century?! Still no callback.

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  Manni D (@TheRealManniD) reported 10 minutes ago

  @iiNet Is ultra VDSL down in Torrens ACT?

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  Anth (@Anth_Bo) reported 17 minutes ago

  @iiNet hosted email down . I’ve been on hold for 2 hours yesterday and 1 hour today. People are trying to run businesses. What the hell is going on

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  Rod L (@lavo96) reported 20 minutes ago

  @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

• 
  Greg Bell (@gReb3l) reported 24 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  James Ladd (@jamesladd) reported 24 minutes ago

  @iinet is there an internet outage in Victoria (nbn)?

• 
  Diane Dromgold (@DianeDromgold) reported 25 minutes ago

  @RedCruz19 @iiNet Forced system migration. Tech instructions ineffective/insufficient. Don’t answer the calls to help number. I’m so pissed off. Long term client and their written responses have been rude! Very disappointed. I used to rate them.

• 
  💧 Vacuous the vaccinated. (@VacuousNess) reported 25 minutes ago

  @iiNet thanks for new modem but -no thanks Just spent fortune moving NBN connection out of child’s bedroom. You offered zero support Then sent us modem which doesn’t need @NBN_Australia line No new modem manual so can’t personalise network name, p’word @acmadotgov #auspol

• 
  Phillip Bigg Ind (@PhillipBiggInd) reported 29 minutes ago

  .@TPG_Telecom @Internode @iiNet are all a disgrace, 13+ years with Internode don’t even care if you leave. Worst customer service possible.. All three companies are under one umbrella and it definitely shows when dealing with them. Customer loyalty means **** all

• 
  Nathan Moraza (@shwing_dusty) reported 31 minutes ago

  There is a huge amount of endurance required to cancel an @iiNet internet plan. When you speak to someone, they make the call go for so long that you might just give up and stay with them. It's a gauntlet of silly questions and tactics.

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  Stuart (@stueyissickofit) reported 31 minutes ago

  Ok @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will speak with me. This has been going on for months.