iiNet Outage Map

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

iiNet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • Brian Baulch (@BrianBaulch) reported

    @iiNet Both webmail and 3rd party app not working, cannot receive

  • Mark (@CB400red) reported

    @iiNet After 15min wait, no help, then a 27min wait, no help, then a 35 min wait, got the action that was promised in the first call, but not delivered. Made cooking dinner hard!

  • Trisha Roberts (@LiveVegan) reported

    @iiNet @SixersBBL Your customer service person Lameez is not responding to her emails. I've sent about four emails over the last 3 weeks. No response.

  • Charlie (@perplexness) reported

    @iiNet The internet isn't working. Checked your status page, there's a 'minor issue' pin on the map, clicked it for more information and it says 'everything is awesome'. Not helpful.

  • Catháir (@CathairK) reported

    @iiNet I need to disconnect my DSL ad my NBN was installed today and I'm on hold 40mins. I also need my speed improved on my NBN as I'm only getting 15mb down.

  • Corey Speers (@CoreySpeers) reported

    @tassiedad @kaylaloves_ @Telstra @iiNet Oh, that is bad, ours is about 400m away

  • Kayla ✨ (@kaylaloves_) reported

    @CoreySpeers @tassiedad @Telstra @iiNet Might have to look into their plans if Telstra don’t fix this

  • Jeremy Laird (@jeraldos84) reported

    @iiNet I’ve always had a slow upload. Never been over 2mb/s. I get decent down @ 10-15mb/s at peak times. I’m on Naked with ac Wifi. Invoice #106947293

  • Tony Mak (@TonyMak01) reported

    @iiNet Richmond TAS. Tower upgrade work since last week; Friday - no internet/phone for 10 hours Monday - no internet/phone for 10 hours Today - no internet/phone again since 8am. Kids on holidays & I work from home but can’t do anything. Paying for a service I can’t use!

  • Eloise (@ek__p) reported

    @iiNet yep. also was advised to try the old modem we used before NBN upgrade and that didn't help, so am unsure if it is a modem-based issue.

  • Eloise (@ek__p) reported

    @iiNet yep this has been the issue the whole time - support are baffled as to why it's not working even when it shows it is. restarted laptop and still cannot connect, phone light on modem is still also off.

  • Eloise (@ek__p) reported

    @iiNet hi Leo, looks like it's not happening so would really appreciate some help. invoice # is 107039576.

  • Eloise (@ek__p) reported

    @iiNet I was just told it's to do with a widespread NBN outage and that it will be resolved before 5pm today - I will get back in touch if this doesn't turn out to be the case. thank you for your reply :)

  • Adam Goldman 🔴⚪️⚫️ (@Adam_Goldman) reported

    Dear @Telstra 12 ours of no service after you suspend 4 accounts with no notice. I think we have different customer service values. Time to shop around. @VodafoneAU @Optus @iiNet @TPG_Telecom

  • Eloise (@ek__p) reported

    @iiNet no phone, internet or fax at our business for about two weeks. been speaking to support for hours and have gotten nowhere. I'm not one to complain but when it has such a large negative impact on the functioning of our business I feel like something does need to be said.

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