iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 6 |
| Adelaide, SA | 5 |
| Perth, WA | 4 |
| Brisbane, QLD | 2 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Benny Mitchell
(@Benny_Mitch) reported
@iiNet are there any plans for you to become a “Participating Provider” for @NBN_Australia to upgrade FTTN premises to FTTP? Or is a Customer of 15 Years going to have change providers to get access to a technology available to everyone?
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Scott Nicholson
(@scottpunlord) reported
@iiNet You know what really cringes my hinges? You’re service drops out constantly and you’re website asks every time I click to verify and then logs me out after the third verify for inactivity! For a tech company, ya suck at tech.
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Kindly Abnegation
(@kerravonsen) reported
My internet has been going up and down like a yo-yo for ten days. Thanks @iinet - NOT.
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Dieter Smyth
(@DieterSmyth) reported
God @iiNet is pretty damn useless Download speed is good as but its no good when upload speed drops from 40Mbps to 4-6Mbps with 1000ms of ping. 40 is slow enough as it is for cable. If i call they will just send someone out to replace the connector again and not the cable.
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rose
(@rose38395572) reported
@iiNet has been dropping out like clockwork every half-hour for the past two days. No NBN outages or hardware issues. No response or acknowledgement from @iiNet. What's the deal?
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kelly.
(@aeroplanekelly) reported
@iiNet is there any current outages in Canberra? Getting dropped from the network every 60-90 minutes
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coinFREAK
(@COINSinHAND) reported
@iiNet is no one manning the support email address. I’ve sent countless emails and gotten nothing back. At this point I won’t be paying a cent anymore. Maybe put more staff to support than sales.
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Benny Mitchell
(@Benny_Mitch) reported
When your being forced to change service providers on the @NBN_Australia network to be eligible to upgrade to FTTP because @iiNet don’t want to participate in offering their customers that option What ********?!
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jeremy andrews
(@plainte) reported
@iiNet Almost every day I’m receiving several emails claiming to be via mailing lists from companies or people I’ve never heard of. If I “unsubscribe” am I clicking on a link or should I just bin them?
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The Slice Factor
(@TheSliceFactor) reported
@aeroplanekelly @iiNet I'm in Canberra also, there is definitely a problem. Started this week, speeds slow down till eventual drop out. It's unusable.
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Jerry
(@yappingjoker) reported
@iiNet your toolbox login process has become EXTREMELY annoying asking twice for send code to phone then as soon as you press account logs you out because of inactivity. Ridiculous
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COVID Cautious Nat 5x 💉
(@NatMcNazz) reported
Hey @iiNet - After experiencing drop-outs, I was told I needed a new modem as one of the ports was fried. I bought it, and it arrived today but never received the go-ahead to plug it in. I’ve been on hold for 1:38:09 and I’m frankly over it. No estimates of continued wait. Why?!
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🇦🇺 Northern Territory Seniors for THR
(@VaperNt) reported
@iiNet @NBN_Australia connections are incredibly slow since around 6:30pm in the Northern Territory - practically unusable.
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Mookie ĐÅŘĶ
(@MookieHacking) reported
@iiNet has to be the shitest ISP I have ever used. They cancelled our contract 2 days ahead of time leaving us without internet. If they did this for a big business they would be sued! No dramas contacting their support to tell them and we get a passive aggressive **** you
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Mudassir Gondal
(@MudassirGondal8) reported
@iiNet trying to login with iinet app, after click on sign in screen goes blank white? How to fix
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