iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 7
Melbourne, VIC 7
Perth, WA 6
Brisbane, QLD 2
Albury, NSW 1
Adelaide, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Falgun_86 Fal (@Falgun_86) reported

    @iiNet is getting worst day by day... had been with them for 10 years buy quite degraded in last year or so.... NBN is down since 2 days and everytime when I call, wait time is greater than an hour.. no call back available as well and call get dropped in less than a minute

  • Kathblue Kath (@Kathblue) reported

    @jtcompsolutions @iiNet No. I saw someone else here having the same issue. Parts of WA have no power and I believe this is what is affecting iiNet as they are based in WA.

  • ralphytown Amanda Ralph (@ralphytown) reported

    Hi @iiNet More hot weather forecast for #Perth over the next week so understandably your customers are concerned that there will be another 'weather related' catastrophic server outage. Do you now have a BCP in place to mitigate reliance on a single location? #iinet @__thewest__

  • DarkWinterInk Dark Winter Magic (Harmony) 🔮💉💉 (@DarkWinterInk) reported

    @iiNet 4 days now @iiNet of no emails nor updates I need your help I can't keep going like this HELP

  • toolshed888 David Di Salvio (@toolshed888) reported

    @iiNet good morning. It’s been 3 days and still no emails ? Please Help Customer Number #221094961

  • officialphilk Phil (@officialphilk) reported

    @ralphytown @acmadotgov @iiNet Something's happened they don't want to admit and it's taking longer to fix than they expected. That's the only conclusion.

  • PCHunter_75 💉 Peter Hunter 💉 (@PCHunter_75) reported

    @MikeCarlton01 On a brighter note Mike ... @iiNet seems to have finally sorted its e-mail problem. The worst for me was having some subscriptions I have to renew every month that come through my e-mail. Until today I haven't been able to access what I pay for since Friday 🤬

  • chucker4x4 Mr.G (@chucker4x4) reported

    @iiNet any reason for the internet outage again ??

  • Jovianshadow Simon (@Jovianshadow) reported

    @iiNet is there a fix timeframe for the outage in 2619?

  • RosalieBent Rosalie Bent (@RosalieBent) reported

    @iiNet A truly DISGRACEFUL performance by IINET. 3 days out of action and ZERO notifications other than a lame tweet 30 hours after it all went down. Clearly, it is time to get another ISP that actually has backup plans.

  • Pottsy87 Shane Potts (@Pottsy87) reported

    @iiNet Is there an explanation on why there is an outage for me

  • Jezzaj Sandie Jay (@Jezzaj) reported

    @iiNet @WestnetAU You can't update customers, but happy to delete the post about the issue...

  • ashcryptoman ashley (@ashcryptoman) reported

    @iiNet I spoke to some NZ Muppett who had no idea what was going on so I can only assume this is going to take forever to fix!

  • ralphytown Amanda Ralph (@ralphytown) reported

    Hi @iiNet , any update on why it took 4+ days to remediate email outage and why it was misrepresented as a webmail only, minor issue on your status page? #iinet @Canstar @choiceaustralia

  • officialphilk Phil (@officialphilk) reported

    @iiNet why did you remove your Facebook post about the email outage you've been having since at least Christmas Day? What are you not telling people?

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