iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 9 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 2 |
| Canberra, ACT | 1 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Roberts
(@DrawnByRoberts) reported
@iiNet 500 Internal Server Error every time I try to manage my Hosted Microsoft Services. Is something broken?
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Simon Phillips
(@Visual_Alchemy) reported
Dissapointed - after 14 yrs with iiNet @iiNet their system messed up & put our account as "moving house" (which we r not) & disconnected us - with our work being online - this has had significant impact - "2 to 3 days to fix" REALLY!!??....& barely a sorry. #iinet #badservice
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Sara Davies
(@welshbird77) reported
@iiNet you still have my money! I don’t want a credit I want the money back that you said you wouldn’t take for a service that you can’t provide and I haven’t had for over a month! worst customer service I have EVER encountered ! I want my money back
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Sara Davies
(@welshbird77) reported
@iiNet no you wont, I have emailed and DM'd and called and you still wont give me my money only a credit, I want my money back @Telstra can you please help me get a service and not take my money when you say you are not going too ?
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Comrade Weez
(@weezmgk) reported
@iiNet Thunderstorm went through at 935AM, no NBN service since then. Have tried everything I know how to try to get the FTTC NCD to talk to the network, no go.
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Comrade Weez
(@weezmgk) reported
@iiNet All blue lights on the NBN NCD. When the service has disconnected, the LAN LED on the NCD remains lighted constantly instead of flickering with data traffic (as you'd expect). I no longer have a connection history page in iiNet toolbox as I did with ADSL. Hard to tell how often..
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KyungJoon
(@KyungJoon121) reported
@iiNet any ongoing issues? No internet at 3025.
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David Goodhand
(@DgDjgood) reported
@tex_lea19 @iiNet Didn't i warn you about iiNet horrendous service and even worse customer service
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griller
(@rohan42069) reported
@iiNet you have a few buggered servers or something with traffic leaving the country they are so incredibly slow that I have to use a VPN to avoid them please look into this
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Comrade Weez
(@weezmgk) reported
@iiNet You're right, it is a consequential loss- to a disabled pensioner. $50 is more than a week's grocery spend for me. Every time the NBN box dies, that's $25 out of my pocket. Suggest you run this up to customer relations, or I will.
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Candice
(@missymoojoo) reported
@iiNet can I please find out why my internet is not working?
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Christian Gillett
(@cagillett) reported
@iiNet Yep - is it possible if I give authority for them to speak to my housemate? He’s the one at home experiencing the issues
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⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆
(@snowwhitedun) reported
@iiNet hi we got a text before saying a outage might be effecting our area. Just wondering if you know when this will be sorted and our Internet will be up and running again?
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Comrade Weez
(@weezmgk) reported
@iiNet We're not using mobile data. We're using fixed Fon wifi on one of our neighbours' Telstra services to replace the lost fixed NBN service
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Megan Minelli
(@MeganMinelli) reported
@iiNet for god's sake stop emailing me and texting me saying my NBN service is awaiting activation. I'm now reporting this as spam. Given you couldn't connect me at my new address (after 20 days) I cancelled my account 3 days ago - yet you can't even process a cancellation!
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