iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 7
Melbourne, VIC 7
Perth, WA 6
Brisbane, QLD 2
Albury, NSW 1
Adelaide, SA 1

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • veedub3057 Vaughan Bellamy-Williams (@veedub3057) reported

    @ralphytown @iiNet @acmadotgov At least the Webmail login page comes up now, even if it refuses to actually log in. This might be the impetus to abandon my old iinet mailbox...

  • ozshena ozshena (@ozshena) reported

    @iiNet And now another 24 hrs with no further 'update' and no actual informative truth as to what is actually going on with your systems, and what information of ours has been affected. You've gone from pathetic to piss poor, congrats #iinet. Try honesty, it may save you some customers.

  • AmryanAnnie 🌻 Annie Ryan 🌻 (@AmryanAnnie) reported

    48 hours with no service @iiNet and still no communication from you! Very poor performance! #OmbudsmanNext #iinetstilldown #iiNet

  • numloxx Carsten Bauer (@numloxx) reported

    Is @iiNet going to compensate customers after a 24 hour email outage? The same thing happened in 2015 and 2018, why have they not taken steps in preventing this? IF they are telling customers the truth about what happened?

  • joybel007 Joy💉💉#AlboforPM (@joybel007) reported

    @iiNet Our e- mail is still down and can't find out when or if it is returning .

  • _bin_chicken Bear (@_bin_chicken) reported

    @iiNet @iiNet takes the #ScoMoDoesNothing approach and announces a #LetItRip policy that catastrophic failure. Front up, own the problem and communicate, it is not hard. Otherwise you are the LNP of tech companies, all announcement and no satisfaction. A tweet and Facey post aint hard..

  • voscauchemars Sean (@voscauchemars) reported

    Hey @iinet what you are calling a webmail issue is far more serious. Your systems were completely down from approximately 13:15 Saturday until 20:00 Sunday. Emails received during that ffailure have disappeared, Some emails are still not being delivered. It's not just webmail.

  • MicSKorea Mic Dover (@MicSKorea) reported

    @iiNet This one event combined with the lack of communication has just scuttled all those years and $ spent on advertising. Some simple information such as if our e-mails are permanently lost or if they are pending ... just something basic like that would be of help.

  • KeithSjkeith Simon Keith (@KeithSjkeith) reported

    @iiNet What a **** job your doing to fix and customer service and communications are just as bad

  • uramaaaaaaazing Janet Evans (@uramaaaaaaazing) reported

    @iiNet @iinet can you please get in touch with your customers and let us know what's happening??? Sorry - this is terrible service. Some of your customers will soon be ex.

  • uglyretard Joel josias (@uglyretard) reported

    @iiNet My internet lost connection the same time your website went down (Christmas day). I have called multiple times requesting a call back but no one has ever called me back. When does the engineering team get back from break?

  • Threechordsongs Purple (@Threechordsongs) reported

    @iiNet What’s happening !!!!????? How about giving your customers an update on this email outage ? Haven’t received any emails now for 48hrs.

  • Stan86913363 Stan (@Stan86913363) reported

    @iiNet any eta on the emails service return? iinet? Anything is better than silence.

  • jesslawson85 Jessica Lawson (@jesslawson85) reported

    @iiNet Will emails sent during the outage be received? I know I am missing plenty of my online purchase confirmations

  • alisonsbread Alison 😷🐩☯️ (@alisonsbread) reported

    @AmryanAnnie @iiNet I think @MikeCarlton01 is having the same problem.

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