iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 9 |
| Sydney, NSW | 8 |
| Perth, WA | 7 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 2 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Alexkfz7
(@alexanderkfz7) reported
@iiNet Lets take a look at the connection speed between the device and modem 52 receive and 54 send. And that I have 1 device connected. How about you admit your are overcharging for a terrible service how about u look at how many copious infrastructure upgrades could be done
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David T
(@david84tran) reported
@iiNet Appears that everything was not fine. I received an SMS that there was an outage. I have been without internet for 3 days and had to tether internet using my mobile hotspot.
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before2930214322
(@before293021431) reported
turns out @iinet staff disabled call diversion without our knowledge. Now your staff are refusing to fix it.
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before2930214322
(@before293021431) reported
@iiNet I would like an explanation as to why your staff are refusing to fix the outage on our business line call diversion.
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Virgil
(@n3w4v3) reported
@mariasofi @iiNet Not sorted yet. I was told that a massive issue popped up on 14 December that they’re still working to resolve affecting most iiNet 5G users.
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💧Maria Sofi
(@mariasofi) reported
@n3w4v3 @iiNet Has your issue been sorted Virgil? 4 days and NOTHING. Modem fine, signal strong but 'connected without internet'. Keep being told 'techs working hard to get backlog of customers activated' on network. I need internet to WFH!
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Splucy ✪
(@splucy) reported
Not impressed with @iiNet. I have a static IP address for my streaming (business plan). On Sat I accidentally exposed my IP address on stream. After calling & being on hold for 80 mins, I was told that there was no support available that day. I was also told that someone (1/2)
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Parksy
(@ParksySays) reported
@iiNet have again failed to help. Online security check is insecure, so I won’t do that. Their call centre refuse to acknowledge that there’s a problem, as by the time I get though, the connection is re-established. It drops out each every day. Getting help shouldn’t be this hard
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Tim Millard
(@TimMillard84) reported
Hey @iiNet, Can you pay your outstanding bill to @Toll_Group so I can book my return of the modem you sent me... like you just instructed me to do! Also, I'd like to echo other peoples experienced of how bad the 5G Home Broadband onboarding is.
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Benny Mitchell
(@Benny_Mitch) reported
@iiNet You can’t help, nbn have visited so many times and the tech last week told me to my face “just upgrade to FTTP because FTTN is so unstable and we can’t even fix it half the time” like really 🙃
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before2930214322
(@before293021431) reported
@iiNet So the problem has just been escalated to level 2. Today is Thursday I reported this problem on Monday.
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J.C ⁶𓅓
(@JordanCohenjc) reported
@iiNet you keep saying to DM you and then you don’t respond. You are as bad as your call centre service who hangs up on their customers
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Sheila
(@SheilaaCohen) reported
@iiNet we have been waiting a week to be connected to the internet. Every day we have been provided a new excuse. After calling again today we were hung up on. Can we please have support.
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before2930214322
(@before293021431) reported
@iinet I would like an explanation as to why your staff are refusing to fix the outage on our business line call diversion.
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Benny Mitchell
(@Benny_Mitch) reported
@iiNet @NBN_Australia FTTP upgrades have been available for over a year, I’ve been eligible for 8+ months and my FTTN is so degraded I don’t even know what im paying for! You have offically lost a 15+ year customer today! Thanks for leaving your existing customers with crap!
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