iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 16 |
| Adelaide, SA | 11 |
| Sydney, NSW | 9 |
| Perth, WA | 7 |
| Brisbane, QLD | 4 |
| Canberra, ACT | 3 |
| Geelong, VIC | 2 |
| Darwin, NT | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Miriam Cosic
(@miriamcosic) reported
@iiNet Ok ~690 complaints in Sydney, internet problems last two hours. I’m in Elizabeth Bay. Can you give me any idea of the eta of the interne/wifi back?
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The Aimless Tinkerer
(@RogueDoctor) reported
Midway through new @SeaOfThieves Adventure and my #FixedWireless internet drops. @NBN_Australia shows no issues in my area, @iiNet lists webmail and email major fault as of 18hrs ago.
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PatB
(@PatB90739861) reported
@VacuousNess @iiNet @NBN_Australia 15.7 Mbps down. 2.8 Mbps up. 4G wireless connection at my shop in far outer Metro Perth. If I remember, when I get home, I'll test my home NBN (FTTN, then crappy old copper for the last few hundred m) connection.
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eithne
(@eithne52) reported
Weeks of no #Internet connection. Even longer since complaint lodged with @iiNet . Weeks of @NBN_Australia and @iiNet pointing finger of blame at each other. Continually told report to be escalated. 20pages of #Iinet records documenting action/inaction/delaying. 10/1 - 16/2. 😡
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eithne
(@eithne52) reported
@iiNet Hi Kris, I do hope that someone with either the know-how or the clout will get back to us with a real solution rather than soothing platitudes that lead us nowhere near to the reconnection to the internet we've been asking for for 6weeks. #patiencelimit #customer20years
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durrrr
(@Quokkkka1) reported
@iiNet Signed up for business NBN with iiNet. Sales people promised 2-5 business days to connection. Past day 5. Modem not dispatched. Apparently a global shortage. Should of stayed with Internode. Never ending excuses.
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Miriam Cosic
(@miriamcosic) reported
@iiNet But I need it now! It fixed itself y’day tho it was shockingly slow. But honestly this happens so often! And I’m a journalist, so when I lose it I’m usually in the middle of something on deadline. As I am now.
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Miriam Cosic
(@miriamcosic) reported
@iiNet If it’s still down when I return from an interstate job I’m leaving on in the a.m. I’ll contact you. Tonight is a list cause…
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Amanda Petrass
(@AmandaPetrass) reported
@iiNet our VDSL is down in Canberra. Can you please tell me if there is a known fault? Your phone line has an almost hour long wait.
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Brett Jones
(@Jonesy_Vanlife) reported
@iiNet So your internal systems that are down and effect the customers and not reported anywhere are fixed now ????
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Nathanael Coyne (Nat) 💉💉💉
(@NathanaelB) reported
@stevage1 @iiNet I did spot an NBN van 50 metres down the road this afternoon, wonder what they're doing.
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eithne
(@eithne52) reported
@iiNet Ahh finally after way too many weeks (5), not the turnaround standard anyone could be expected to endure I've no doubt. Waiting on landline reconnection still though, gah! Oh, spoke to soon, too good to be true!! Internet down AGAIN! Is there really no one there able to fix this?
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Darth Paul
(@zhalien) reported
@iiNet is dsl nbn not working in Kyabram? My vr1600 dsl light is off and my web interface says no connnection, plug in my phone cable (which is!!)
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Brett Jones
(@Jonesy_Vanlife) reported
@iiNet So after no help from your DM I have called again and spent 1.5 hrs on the phone mostly on hold to be told a supervisor will call me as soon as they hang-up still no call from the supervisor but then again this isn't surprising seeing you apparently have failed internal systems
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Tom Brook
(@tjbrooky) reported
Customer service at @iiNet is the worst! So much for a call back…. Just hung up on me! Thanks no internet for the past 2 days!
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