iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Perth, WA | 5 |
| Adelaide, SA | 2 |
| Brisbane, QLD | 2 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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RegularGlassShard
(@SharpShard) reported
@esseeeayeenn @iiNet Did it work? Our speeds are horrific. When I call iiNet, they are so sorry, but it’s never their problem and they’re no very interested in us paying less.
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John Banks
(@johnban81940041) reported
@iiNet I see that you claim you No 1 for customer service. Hard to believe given my experience. I’ve been misled, lied to wasted days waiting for appoints that no ones turned up to. You can only contact offshore call centres who have no idea how to handle things.
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John Banks
(@johnban81940041) reported
@iiNet Well I'll believe it when I see it because the service we've had so far has been abominable!
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A D Morgan
(@A_D_Morgan) reported
If I don't get some customer service pretty soon I will be airing some ***** laundry @iinet Getting really shoddy treatment after years of no trouble. Pretty bloody angry about the whole thing.
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A D Morgan
(@A_D_Morgan) reported
@iiNet this section of your email signature means little when you’ve caused my phone to stop working. “If your issue can't wait, please call our Support Team on 13 22 58 or our Sales Team on 13 19 17 and we'll be happy to help.” I’ve sent 3 or 4 emails now to no response.
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Hugo - Visconde de Mundo
(@hugobrown) reported
from
Sydney, State of New South Wales
Looks though end has come for ADSL2 internet at home, well was good ride @iiNet 15yrs Its been great can't fault them its been 95% good experience Sadly with @NBN_Australia areas like 2223 lots old apartments strata /owners won't pay connect building /retrofit sucks for renters
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John Banks
(@johnban81940041) reported
@iiNet Well that was a total waste of time. The customer service that I've come to expect from iiNet!
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Caili Christian (she/her)
(@cailichris) reported
@A_D_Morgan @iiNet You won't. They are terrible and don't care. Time to change providers
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A D Morgan
(@A_D_Morgan) reported
@cailichris @iiNet One of our phone accounts, still being charged for, is hidden now somewhere beyond my reach. I literally cannot monitor it, let alone manage it or cancel it. Pretty angry.
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Hugo - Visconde de Mundo
(@hugobrown) reported
from
Sydney, State of New South Wales
@iiNet Good Morning No Internet at 2223 is there outage?
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RetroMonkey
(@Retromonkey8) reported
Net is back again.... wonder how long till the next drop.... @iiNet this game sucks no wonder you don't have any friends.
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John Banks
(@johnban81940041) reported
@iiNet Really? I’m waiting for a call from a senior manager in your customer relations team? But I’ve been told I have to wait until late Monday afternoon to see whether he bothers to call or not?
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snato ghauro
(@tzarcasm) reported
Any idea what’s going on, @iiNet? Your website states there’s no outages, but it’s never right
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HG
(@hgo7627) reported
@ACLambert @MissBaileyWoof @iiNet Especially when their only engagement is to call and then demand you verify who you are!! I wonder if ACT Consumer Aafairs would be interested? Or Choice Magazine. As you say, unconscionable behaviour. And certainly not the behaviour of a supposedly responsible service provider.
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RetroMonkey
(@Retromonkey8) reported
That she should get her supervisor which she didn't... so then I advised her if she cannot respect my wish and the law that she should terminate the phone call and seek further training from her supervisor. What an absolute **** show @iiNet is.
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