iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 9 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 7 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 5 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Fountain
(@Tim___F) reported
@CrabbitJimmy All @iiNet servers seem to have been down for a long time. No mail, no status page, nothing nationally. They probably have sent communications - to the mail addresses we can't access. Apparently its related to "weather events" in WA.
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Mike trike
(@Miketrike8) reported
@SilensMortalis @iiNet @AEBayley You are kidding me right? Email down for nearly 24h..i should be thankful i have internet. This is not the issue the issue is when i rang your customer support person located in the fking Caribbean i got no answer. Probably because there was a dog in the background barking
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Derek@月極グループ
(@ilesquire) reported
@iiNet @_HenryRoss Stock answer to every query! How about a time line for a fix... more than 24 hrs down now!
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Juno
(@GiraffesRule1) reported
@MikeCarlton01 Seems they have a problem Australia wide. Would be good if someone bothered to post on their Twitter account to inform us what is happening. @iiNet
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CeeDeeEn
(@craignewman74) reported
@iiNet it’s been over 24hrs with no email. Surely by now we deserve more info than just ‘extreme weather’. Poor customer service.
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Peter Metzeling
(@OttoVonT) reported
@iiNet @_HenryRoss What BS is that answer @iiNet ? Email has been down since yesterday and zero comms until this morning..
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Rosalie Bent
(@RosalieBent) reported
@iiNet @radford1975 and nobody actually believes your story. what weather even brings down an ENTIRE NETWORK across the entire country for 24 hours with zero explanation? even now, you've offered no actual information even on your twitter account. Does no one there have a mobile phone to update it?
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Doug H Nut
(@Hornso43) reported
@iiNet Internet has been down at our place (3217) for 24 hours. Are you able to help?
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Eve Stafford
(@eve_staff) reported
@iiNet Service is out. No emails. No phone access either. Please post a statement on here @iinet.
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Don’t grow up, it’s a trap 🦘✳️💉
(@stejwill) reported
@iiNet exhibiting its usual levels of customer service I see, all services down with no explanation. At least my @Pentanet_ISP connection is working, but my iinet email account is dead. Merry Christmas!
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Teddles
(@TeddlesDisFixie) reported
.@iiNet a statement or ETA on when we can access our emails accounts or possibly cancel our credit cards if they’ve been compromised would be fantastic.
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Jaymz 🤘
(@AceF1910) reported
Would be great @iiNet to tell us about the issues. Not good at customer relations are you iinet. #iinet
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Stuart
(@StuartSMWalker) reported
@iiNet Thanks for the update John. However, given that I believe this has happened before, it sounds like it's high time to update the aircon/generators/insulation etc on this particular data centre (or even move to a new data centre?). Any hardware issues?
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Joel josias
(@uglyretard) reported
@iiNet @radford1975 Wrong, my internet is also down. Extreme weather events implies something out of the ordinary, not just a hotter than usual day. There was no response yesterday when this happened. Does iinet just hope nothing goes wrong?
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🐀🕯LipsZipped - power to proles ✊🏼. We vote.
(@LipsZipped1) reported
@iiNet - WTF is with no email / webmail since yesterday? And no way to find out what’s going on?
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