iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 10 |
| Adelaide, SA | 8 |
| Perth, WA | 7 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Mike 🇦🇺 🚛☕️🍩🌈
(@Mike1965SA) reported
@iiNet re:354120270 I sent a response (9 Feb 21) to the email your customer service rep sent and I am still waiting for an answer.
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Comrade Weez
(@weezmgk) reported
@iiNet All blue lights on the NBN NCD. When the service has disconnected, the LAN LED on the NCD remains lighted constantly instead of flickering with data traffic (as you'd expect). I no longer have a connection history page in iiNet toolbox as I did with ADSL. Hard to tell how often..
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Sara Davies
(@welshbird77) reported
@iiNet you emailed me to say you were not taking my money as I have no service you took my money and now you can’t give me a refund only a credit !! I want my money back
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Lloyd Braun
(@LloydBraun17) reported
@iiNet Will do - although given the interactions with your sales and NBN provisioning team I expect a similar dismal result. My only recourse is a TIO complaint which has already been lodged
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⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆
(@snowwhitedun) reported
@iiNet hi we got a text before saying a outage might be effecting our area. Just wondering if you know when this will be sorted and our Internet will be up and running again?
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acce
(@xXACCEXx) reported
@iiNet be like, 'Ok I'll escalate this new ticket to our senior support team.' Bruh why? This is literally the same issue i raised 2 weeks ago, i was calling to give you an update on the situation. 'but it's different' We started from the ticket on my account... It the same
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Comrade Weez
(@weezmgk) reported
@iinet We are having problems with frequent intermittent internet disconnections. Service is FTTC. Seems to reconnect on its own but I have cycled power on the router to see if that stops the problem. When connection is lost, the 'INTERNET' LED on the router/modem goes off.
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Lisa Todesco
(@todescli) reported
@iiNet Yes. I then select 2 for technical support. Next I select 1 for broadband. Then a lady says being transferred. Then I get disconnected. I ended up getting my husband to call on his mobile and he got through.
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Adam Puli
(@adampuli) reported
@randal_m_smith @iiNet Been with @Foxtel NBN for two years. Never had an issue
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SpechtNetSolutions
(@spechtnetsol) reported
@iiNet So after logging a fault and being offline the second day also other houses in my area are still offline since the outage. A tech should be coming on monday....5 days offline!! What is the point of paying for business grade and support???
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David Briggs
(@grumpyeconomist) reported
@iiNet our network is down at Brighton Vic. I have looked on line and advice suggests no issue with network. Can you confirm?
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The Happy Wombat
(@EmsAmusement) reported
@iiNet The only reason I knew there was an outage was because I used mobile data to check that page when the net went down. A bit of notice before it went down would have helped a great deal
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SpechtNetSolutions
(@spechtnetsol) reported
@iiNet whats going in ashgrove 4060? Nbn has been down all day and all i get is txt messages from iinet saying there are issues? Cant get through to iinet biz tech support either and already left messages.
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Felicity
(@Twinsmum13) reported
@iiNet I need to cancel my service as I am moving house and I don’t have another address yet. Can I suspend my service until I have somewhere to live?
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Lisa Todesco
(@todescli) reported
@iiNet I have tried calling support 6 times and each time I get to the point where it says there are 3-6 minutes waiting time, it then hangs up!!!!! So frustrating. Can't get any help.
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