iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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MrWigglyAU
(@MrWigglyAU) reported
@iiNet Issues with NBN connection in Ballarat 3350. connection is there, but pages are loading super slow, and often time out. speed test fails latency test so cannot even check speeds.
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Captain Andwad
(@AOtheoneandonly) reported
@iiNet @mhunt75 Nbn down 3337?
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Meg
(@megtdennis) reported
@iiNet @jaq_reid iiNet - the worst service. We have an outage but you provide zero info. Support call wait times over an hour. The only way to get you to respond is lodge complaint with TIO
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Dr Hayley Boxall
(@hayleyboxall1) reported
Hey @iiNet I thought you guys provided 24/7 support? It's what your website says! Tried to call you at 830 tonight and got told to call back during business hours. Sooooo which is it???
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MrWigglyAU
(@MrWigglyAU) reported
@jimmyraynes @iiNet So its not just me then. i have internet, but its running so poor it may as well be out. so slow not even speed test runs.
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Matthew hunt
(@mhunt75) reported
@iiNet @MrWigglyAU There is something going on in the Ballarat area, internet speeds are extremely slow still.
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Richard Kangard
(@JimothyGweedz) reported
@iiNet You have horrendous customer service
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Name
(@evilspew) reported
@iiNet ticket 365275611. I accepted a retention offer to switch back to you from another ISP - still waiting for my speed upgrade. How much longer? Also, i note that in my ticket there are emails i never received.
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AjTechs
(@Aj619) reported
@MrWigglyAU @iiNet Now let's hope they find the box they unplugged for Ballarat and then they reconnect it so we can sync into the network again
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MrWigglyAU
(@MrWigglyAU) reported
@pceebee23 @jimmyraynes @iiNet Unless it's cloudflares 1.1.1.1 DNS, and everyone's having issues is routed through that, I would say it's not the DNS server but either the physical lines or iinets backend.
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Chiron Auty
(@ChironAuty) reported
@iiNet so glad that you couldnt stick to your word again. YOUVE CUT OFF MY SERVICE AFTER OFFERING A MONTH FREE FOR ******** AROUND YOU MADE FOR ME LAST MONTH! all i need is a ******* NBN extension from my house to out the front so I can switch services. ******* FURIOUS!
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Cesare Mammarella
(@Erasec) reported
@iiNet If 6 of your staff can't help doubt very much if you would be any different...
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randal_m_smith
(@randal_m_smith) reported
@Bennythepagan @iiNet Having the same issues with the iiNet Cable Service in Mt Helen (Ballarat). Glad I'm not the only one :)
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HarlsAUS
(@harlsaus) reported
@iiNet internet has now been down for 9 hrs here in Balmain, Sydney
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mlgscrublord08
(@mlgscrublord08) reported
@iiNet glad you guys care about the womans BBL over your paying customers, 12 NBN dropouts in 24hrs, joke of a service, joke of a company
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