iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 10 |
| Adelaide, SA | 8 |
| Sydney, NSW | 6 |
| Perth, WA | 5 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
Anyone have @Telstra nbn with the 4g backup- are you happy/unhappy? I need to find a solution for all of the outages and unfortunately @iinet don’t provide a 4g backup
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Real (Not a bot) Robin :)
(@mahootna2) reported
@redruby17 @NBN_Australia @iiNet Yep. It’s shaped to 6Mbps down and 1 Mbps up but better than nothing. It would be one reason to switch to Telstra.
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
Hi @iiNet - on the phone yesterday with Ramiz I was told a case manager would call today at midday Brisbane time. No one has called and the net has been down for most of the afternoon. The first outage was at 8:36am this morning.
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Kylie - time to move home :(
(@Loeysmob) reported
I am over this ****. I can't even reschedule tomorrows appt that you made without consulting us. What a f-ing joke NBN is.. Supposed to be decent internet & we can't even get internet...& you won't take responsibility for your f-up either. @NBN_Australia @iiNet #NotGoodEnough
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Kylie - time to move home :(
(@Loeysmob) reported
@iinet have been really helpful in getting our NBN set up. @NBN_Australia not so much. Now we have to wait because of a 'External Network Shortfall' & now have to wait for NBN to finish it the "completed rollout" of the NBN that the Minister said was done.
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@spud01au @Telstra @iiNet The issue is the HFC connection- iiNet is just the unfortunate intermediary. I need to find an ISP that has a back up 4g. Optus is another option
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
Sups @iiNet - the fix from the last outage lasted exactly 2 days. No internet now for 8 minutes. What gives?!
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Real (Not a bot) Robin :)
(@mahootna2) reported
@redruby17 @NBN_Australia @iiNet Telstra. iiNet, Aussie Broadband and Telstra are pretty much the first choices. The real issue here is crappy copper. Had some replaced but the whole lot is ancient. Ended up contacting our local MP. 4 months later had some new copper. I feel your pain. :(
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NIRANJAN SOMASHEKAR
(@niranjan007) reported
@iiNet need help with our clinic phone line, patients getting busy tone while we are not getting any calls
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Becky
(@becky182O) reported
@iiNet I’ve already lodged an official complaint and am waiting for that, for 3 business days. Still going round in circles. My case has been ‘escalated’ 3-5 times.
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💧🌾🔥🚒⛳️🧸ted sowden - anti fascist
(@sowdented) reported
@redruby17 @iiNet out of interest, has inet said it's the nbn that's the problem?? or do you think the modem is ****??!! l don't blame you for wanting 4g back up!! the nbn not what is cracked up to what it should be!! thanks mal
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Antoine Stinissen
(@toinestin) reported
@iiNet no 1 in customer service? Don’t think so. Scheduled our move 3 weeks in advance to find out on the day we move that we won’t have internet for 2 months. #EpicFail
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greggyj
(@greggyjj) reported
@redruby17 @Telstra @iiNet Mines pretty good with Telstra. A few initial set up problems but has been fine ever since.
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SLAVES TO SCHADENFREUDE CRIMINAL FASCIST ZIONISTS
(@colleenmenzies) reported
@iiNet You are useless and a fraud. Said you would have internet up & running in 2/3 weeks 4 mths later Nothing! Cancelled our request & returned to your offices unopened Modem. Now you have the hide to send out ***** letters for Non payment of a Service we never Received ! POff
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Bron: learning from history | A.W.R.S.🦉📚 🐛 🚕🍍
(@eurimbla13) reported
@redruby17 @iiNet Not my experience with iiNet or the NBN. I do have fibre to the house (was in an early trial zone). I hope you can have it fixed and service resumed.
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