iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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MrWigglyAU
(@MrWigglyAU) reported
@iiNet Issues with NBN connection in Ballarat 3350. connection is there, but pages are loading super slow, and often time out. speed test fails latency test so cannot even check speeds.
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Jordan Wightman
(@tuo2) reported
@NBN_Australia @iiNet any ETA on remediation of outage in Randwick? It’s been out for close to 6 hours now.
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Rodsey
(@RodthisRod) reported
@MrWigglyAU @iiNet @iiNet NBN also down 3340, not widespread apparently?
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ceebee23
(@pceebee23) reported
@jimmyraynes @iiNet DNS Issues again????
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Jon Seymour
(@jonseymour) reported
Great @iinet. I wait for an hour for a callback. I speak to an operator. When I check the confirmation SMS I get no response from the operator. Pushed back Q. This was followed by an automated hang-up. Now waiting another 1 hour for another callback. Useless.
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James Raynes
(@jimmyraynes) reported
@iiNet NBN issues in Ballarat at the moment? can’t get a connection all of the sudden.
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Dedro
(@DedroWasTaken) reported
@iiNet help me I barely have internet ever
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AjTechs
(@Aj619) reported
@MrWigglyAU @iiNet Now let's hope they find the box they unplugged for Ballarat and then they reconnect it so we can sync into the network again
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Allan McConnell
(@allanmcconnell4) reported
Internet provider @iiNet is the worst company I've ever dealt with and that's saying something - terrible processes and stuck in mess from which it's almost impossible to escape. Plus a total drain of time and energy trying to do so. My suggestion - avoid at all costs.
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Sachin 🇦🇺
(@sac3hin) reported
@iiNet Hi. I've been struggling with persistent dropouts in NBN service ever since I moved into a new house. I work from home and NBN FTTP is my only option. Multiple visits from NBN and IINET techs. No fix. Can anyone help?
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Gwillaumau
(@Gwillaumau) reported
@iiNet why are you always dropping off in elsternwick, you go down more often than a blow up doll
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Chiron Auty
(@ChironAuty) reported
@iiNet so glad that you couldnt stick to your word again. YOUVE CUT OFF MY SERVICE AFTER OFFERING A MONTH FREE FOR ******** AROUND YOU MADE FOR ME LAST MONTH! all i need is a ******* NBN extension from my house to out the front so I can switch services. ******* FURIOUS!
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Richard Kangard
(@JimothyGweedz) reported
@iiNet Awww yeah we’ll just run some more tests and call you back (then never do)
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forcemajeure
(@forcemajeure76) reported
@iiNet Hey Tal, thanks for your response. Had a chat with fella in customer service. Think I'm ok now...
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Richard Kangard
(@JimothyGweedz) reported
@iiNet You have horrendous customer service
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