iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 12 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 2 |
| Denmark, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Parksy
(@ParksySays) reported
Another @iiNet NBN outage. Happens most days for about 30 mins. By the time you get through to the call centre everything is working again & therefore nothing happens to prevent further outages. Not good enough!
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Lyam
(@lombombadill) reported
@iiNet now day 5, service still not fully operational. No outages on site, Level 2 escalation priority ticket, no reply. Could have switched providers 10x over by now Have someone contact me asap
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James Layton
(@JEALayton) reported
@iiNet NBN status states outage and refer to provider for details. iiNet network status states everything is normal, despite it not being. Please assess/comment.
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Danielle
(@22DanielleM) reported
@iiNet hey team. I’ve lost internet at 6225 Collie. Any issues at the moment? And before anyone mentions it could be my modem, it’s not.
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Kent Johnson
(@KentJohnson) reported
Absolute service disaster @iinet trying to return wireless modem (not suitable). Over 2 weeks, 10 calls, to 'fix' email & receive 'instructions' now the courier does not show - YOU WANT ME TO KEEP TRYING! I'm the only one who has been doing the work! Disgusting.
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Stewart Power
(@StewartPower1) reported
@iiNet Why is there a ''minor'' outtage that has been going on for 12 hours now in postcode 2900? What exactly am I paying for when I can't use your poor service? No reply from customer ''service'' , useless company.
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Morteza Taheri
(@Morteza67568287) reported
@iiNet is there an outage in Canberra area? Please confirm. Your website seems down!
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max power
(@powerofmax21) reported
@iiNet Yo, how you gonna have an VDSL2 outage for over 4 hours, but list it as "minor" and "resolving asap" when there hasn't been an update since the initial issue.
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Kate Trusler
(@katling73) reported
@iiNet I’m getting an Error 503 - Service Unavailable when trying to get to your home page. Occurs in any browser I try.
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Benny Mitchell
(@Benny_Mitch) reported
@iiNet You can’t help, nbn have visited so many times and the tech last week told me to my face “just upgrade to FTTP because FTTN is so unstable and we can’t even fix it half the time” like really 🙃
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Molavigne
(@Molavigne1) reported
@madeitobvious @iiNet Good luck, it took them 2 weeks to sort out our issues. Buy a new modem and switch provider if you want service
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~Mullins~💙🧡🦴🎄
(@mullinsiscute) reported
gonna have to call off the stream because network issues **** you @NBN_Australia , @NETGEAR and @iiNet
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AngB
(@hanoimasy) reported
@iiNet Any updates about FTTH issues now?
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Alexkfz7
(@alexanderkfz7) reported
Check out my Speedtest results! 0.7 Mbps down and 2.6 Mbps up. How do your speeds compare? Iinet and NBN fixed wireless suck this is unacceptable @iiNet
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Kit
(@BirdNoises3356) reported
@iiNet Funny story time! It just took less than 15 mins to swap back to Optus yet it took @iinet nearly 12 days to swap me over to their system about 4 months back. It's almost false advertising to say you provide a phone service. It's definitely not worth the $15 or so a month.
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