iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Perth, WA | 6 |
| Brisbane, QLD | 3 |
| Albury, NSW | 1 |
| Adelaide, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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ClassicJohnno
(@ClassicJohnno) reported
@iiNet You guys experiencing a major outtage? Our net has gone down and the wait time on phone is over an hour
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Olivia Radonich
(@OliviaRadonich) reported
@iiNet outage in Northcote since this morning and impossible to reach you via phone?
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Mark Dean
(@MarkDeanEmails) reported
@iiNet I am still waiting 3 hours !!!!!!!!! For a call back from their tech support team
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Ryan Boston
(@RYAN_B0ST0N) reported
@iiNet When are you expecting this outage to be fixed? It's been down since 9.45am
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AnakChan
(@AnakChan) reported
@iiNet for the past 2 days I've been having really poor internet performance affecting my morning work conference meetings. Can support please reach out to me?
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paradoxical
(@mpreyyye) reported
@iiNet I have been waiting now almost an hour to get through to technical support #notgoodenough
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Rheece Lewis
(@rwl102) reported
@Tracy22439716 @iiNet Hi Tracy, I’m in Uni Hill and haven’t had internet since Tuesday morning. I waited on hold for 2 hours last night to be told it’s an outage with Opticom. I then looked on Opticom website and put in the 3083 postcode for it to say “no outages in your area”
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Psycho2aTee
(@Psycho2aTee) reported
@iiNet please fix your ****! i cant do anything!
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Riff Jet
(@TheRiffJet) reported
Obviously @iiNet needs to re-examine their call centres in Asia. They are very difficult to deal with. Termination of a call for not understanding English, is bad customer service.
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Miriam Cosic @miriamcosic@masto.ai
(@miriamcosic) reported
@iiNet And, btw, the password to the website toolbox I've had since I've been with @iiNet no longer works. Click on change password, get an email link, fill out the form - I get a pop up saying this link doesn't work. Tried it three times, same result #journalism #freelancelife
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Riff Jet
(@TheRiffJet) reported
A customer should not have to continually re register their modem details, to have the telephone number work for incoming and outgoing calls. Your system is F k ed! @iiNet
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Michael Trump
(@saintmichaelq17) reported
@iiNet They have fixed the problem just like that! Given me $50 credit for 15 weeks of hardship and now believe I am happy!! I am but !!!
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Zac Spitzer
(@zackster) reported
@iinet HFC nbn is down in Elsternwick, Vic?
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Mark Dean
(@MarkDeanEmails) reported
@iiNet I am simply a humble and long suffering iinet customer
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Ed
(@iamrocketpants) reported
@iiNet I've spoken to the call centre about FTTC nbn outage and was told it is a either a network issue or iiNet equipment issue. No updates available on your network status page. Any updates?
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