iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 8 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Adelaide, SA | 4 |
| Brisbane, QLD | 4 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
-
Simon Pallister
(@simonpallister) reported
from
Sydney, State of New South Wales
@iiNet Got a call back from someone "representing the customer care team at iiNet" then asked me to id myself. Sorry, I value my privacy and can't give this out WHEN YOU CALLED ME! I can't call you back, the queues are long for everything
-
Charles Sultana
(@charlessultana) reported
from
Westfield, State of Western Australia
@bcurrall80 I know @Telstra gets a bad rap, but I recently jumped from iiNet. Same plan but for extra $10/month get a 4G SIM modem incase NBN goes down. Handy for alarm/cameras etc
-
David Jenkins
(@DavJenks) reported
from
Sydney, State of New South Wales
@iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.
-
Jonathan Benjamin
(@jon_benj) reported
from
Adelaide, State of South Australia
@iiNet DM me and I’ll send you my customer number.
-
Fresh PrinceofBelair
(@trimbowlme) reported
from
Adelaide, State of South Australia
@SeeArePe @iiNet @acccgovau @Telstra I've got the same issue with myrepublic
-
Fresh PrinceofBelair
(@trimbowlme) reported
from
Adelaide, State of South Australia
@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU Ours is def not that bad but the dropping in and out is annoying. Speed is great when it's on but drops out for a few minutes each time multiple times a day
-
William Smith-Stubbs 🐨
(@WilliamCStubbs) reported
from
Brisbane, State of Queensland
Me: yeah hi I need to configure some settings on my internet settings @iiNet support rep: yeah cool. While this is processing allow me to tell you all about my #COVIDー19 conspiracy theory and how it’s man made population control. Me: 😐
-
Christian Schweitzer
(@c_j_schweitzer) reported
from
Sydney, State of New South Wales
@iiNet Customer Ref 1184783189
-
Heidi Herget
(@TObabe64) reported
from
Westfield, State of Western Australia
@iiNet Have spoken with Ramzes in Cape Town office. Promised to fix our provisioning and fall back We’d. No word yet. Have paid $300. Just need service turned on. #344947889. Can’t get through on 132258. Thanks
-
Huge Ackman
(@shadow_walkerOZ) reported
from
Rockhampton, State of Queensland
@JayBallzup @iiNet I had the same issue today too. Unless they change the way it tests the ping, it's never going to get better. Best bet is to bug Xbox Support and maybe Major Nelson on Twitter.
-
Dr Paris BA 🏠🙀
(@parisba) reported
from
Hobart, State of Tasmania
Anyone else in Hobart on an iiNet ISP whose net is regularly just not working..
-
PolarK
(@Karina_Melbs) reported
from
Melbourne, State of Victoria
@iiNet @VikashRadia Slow to practically non existent in 3000. #iinet #nbn #cactus
-
Heidi Herget
(@TObabe64) reported
from
Westfield, State of Western Australia
@iiNet I have been trying to get my NBN order completed for TWO WEEKS. 23 year customer. A disgrace! Ref# 344947889. We are running out of mobile data and have been charged for the order! PLEASE RESOLVE NOW
-
Russell Keith-Magee
(@freakboy3742) reported
from
Perth, State of Western Australia
@NBN_Australia Let’s be clear - my provider @iinet knows nothing about what is going on. The fact that there was a service technician at my house was a complete surprise to them. And the technician disconnected me *before* letting me know. Glad I wasn’t doing anything important.
-
Rebecca McElroy
(@re_mcelroy) reported
from
Sydney, State of New South Wales
@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭