iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 6 |
| Melbourne, VIC | 6 |
| Perth, WA | 5 |
| Adelaide, SA | 2 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet Ahuh. I’ll send you the details, but given that you’ve screwed us over repeatedly for over a week, I’m sure you’ll keep doing the same thing. 😒 So trust that I’ll keep reporting every day on here how you’ve failed until you actually provide the service we paid for.
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Graham Lauren
(@cloudcitizen) reported
@iiNet @whirlpoolnetau Small businesses AVOID #iiNet. Seems customer service, and therefore customer experience (CX) is dead. Despite its invitation to DM here, it shows no inclination to fix its DISHONEST double-dipping on my credit card.
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PB
(@bmanmelb) reported
@iiNet there has been an outage here in north west Melbourne for more than 12 hrs. NBN co are passing the buck to you and vica versa. Anyone want to fix it and tell me what’s going on?
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Riff Jet
(@TheRiffJet) reported
Three times I call @iinet (Re returning a call that i missed from a Senior). Twice your staff argue and refuse to even escalate the call. third time was the charm. Calls 1 and 2 are your typical customer service nowadays. But like you care iinet. Recommend #iinet zero. CS Zero
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meh...
(@brad_00) reported
@iiNet @iiNet so today I have spoken to customer service, billing, provisioning and faults. Not 1 person has been able to help. I’ve been cut off twice and no call back so I get to start the whole process again. 17 years as a customer and this is the service/support I am getting
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Signe Dean
(@nevertoocurious) reported
@iiNet While I'm on the subject, the communication ping-pong between iiNet and NBN is hilarious. iiNet: "Check this NBN page for outages" NBN page, doesn't say anything about timing: "For more information please contact your service provider"
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Graham Lauren
(@cloudcitizen) reported
@iiNet @whirlpoolnetau Small businesses AVOID #iiNet. Yet another disastrous tinpot organisation masquerading as a modern telco, even when it invites you to message it directly, it shows no inclination to fix its DISHONEST double-dipping on my credit card.
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meh...
(@brad_00) reported
@iiNet I assume you will just refer me to one of the above teams so can’t see the point. I guess I just felt the need to tweet how dissatisfied I am with the lack of coordinated support
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Nasrul Ekram
(@EkramNasrul) reported
@TubbsJTattsyrup @iiNet Wth….. this is awful.
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet So guess who’s getting a complaint sent to the ACCC about them? Also, since our contract doesn’t get start until you activate the damn SIM cards & your customer service is so ****, I’m thinking we might take our money to a more reliable provider.
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Riff Jet
(@TheRiffJet) reported
@iiNet Ignoring customer service feedback @iinet is indicative of your contempt towards the iinet customer and or customer service. #iinet
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Murray Galbraith
(@MurrayDG) reported
@ben_colo @iiNet Aw dude, I was so keen to make this happen but the reviews made me think QLD weather would shut it down pretty often. Are you running one up there?
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caveman grunk 💉💉#FederalICACNow
(@seanys) reported
@AaronDodd @Telstra My experiences with @iiNet have been pretty awful. What is it with the telecoms industry?
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My Dress-up Claude
(@cornwankies) reported
Waiting for @iiNet to cancel my phone plan after they cut off my internet feels like slowly strangling. When this appt is over, i’m gonna get so mad over the phone
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet We switched to you from Yomojo on 2nd Apr and you haven’t activated our sim cards. You’ve been giving us the same excuse every single day saying it’s “in progress”. I love that you took our money, provided no service & have just left us orphaned with ZERO help.
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