iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 11
Adelaide, SA 8
Perth, WA 7
Sydney, NSW 7
Canberra, ACT 1
Geelong, VIC 1
Nowra, NSW 1
Brisbane, QLD 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Miketrike8 Mike trike (@Miketrike8) reported

    @NBN_Australia 3 months. Of 24h disconnections. 20 times a day. Or no internet at all. 12 weeks. Ripping my hair out. I had to go through TIO and BRRR. Also, customer "service" @iiNet provides is the biggest sham next to NBN providing capability. Fm an ex qdf mbr intimate with sigint and comms.

  • ralphytown Amanda Ralph (@ralphytown) reported

    @DemographyOz @mercernany #iinet are trying to pretend it’s an isolated issue but it is widespread, nationwide. Day 3 now of email down @iiNet

  • whoisricho Richo Snrub (@whoisricho) reported

    @iiNet is it just an email outage? I haven't had any internet connection for the past 24 hours.

  • RosalieBent Rosalie Bent (@RosalieBent) reported

    @Nemspy @iiNet 30 hours now &no sign of when it will come back. they are not over-reacting. some of us run businesses depending on email. It is a worldwide drama when gmail goes down for 30mins, & a hot day in Perth is not 'extreme weather' assuming their servers aren't running in a garden shed

  • connorbrady00 Connor (@connorbrady00) reported

    @iiNet Paying $25 a year for an email service, and I can't even access any emails!! Could easily set up an email for free with better security.

  • MissMFNQ Martina Christie (@MissMFNQ) reported

    @iiNet An absolute disgrace 24hrs before acknowledging there’s a problem. Even I can use my 4g phone to post a status update to social media it really isn’t that hard, get a guy & his smartphone and say ‘hey go post to FB & Twitter and let our valued customers know that we got problems”

  • perthhacks PerthHacks (@perthhacks) reported

    @chky_cel @iiNet yeah email has been down since yesterday. Forums say that someone may have forgotten to turn on the AC in the server room

  • Lemonlibrats Jacq (@Lemonlibrats) reported

    @perthhacks @iiNet WTF a Perth based Co, lacks the ability to anticipate 40plus temps in Perth or to note weather forecasts days in advance. Give it up a& let someone else have a go

  • Tim___F Tim Fountain (@Tim___F) reported

    @iiNet You have most customer contact details. Why wasn't there at least an SMS? Or did you lose access to customer databases as well?

  • imclean557 Ian McLean (@imclean557) reported

    @iiNet Does this also include customer web hosting and Business Cloud services? The latter at least appears out of action.

  • lodge_kl Kelly L (@lodge_kl) reported

    @iiNet .. Approaching 30 hours now since last being able to access email. You’ve been working on the issue for at least 8 hours now……. When is it going to be fixed ??

  • RosalieBent Rosalie Bent (@RosalieBent) reported

    @Nemspy @SinbadthePirat1 @iiNet so? what kind of professional ISP cant handle a few hot days? At worst, you shut down a few services to cool an overheated room but it doesn't explain... THE REST OF THE COUNTRY!

  • ByfcMore BYFC More (@ByfcMore) reported

    @kidsglasses @iiNet We are on a high spend gamer plan that costs $109 month. There are Cheaper plans and cust service is awesome!

  • Sueberry2 Sue Davis (@Sueberry2) reported

    @iiNet In South Australia (and email down for the last 24 hrs + and counting) am looking forward to the compensation due to YOUR outage on my next billing invoice. 🙄

  • jenalby JPW (@jenalby) reported

    @iiNet My internet has been down the whole time too, not jut email.

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