iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 6 |
| Melbourne, VIC | 6 |
| Perth, WA | 4 |
| Adelaide, SA | 3 |
| Brisbane, QLD | 1 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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paulyparrot
(@PaulyCoyne) reported
@iiNet @SixersBBL yeah but its not on free to air tv witch sucks
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Allan Randall 알란 란달
(@ZeroArmour) reported
@iiNet My internet connection is down. I'm in Kwinana WA 6167. Anything wrong on your end?
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Allan Randall 알란 란달
(@ZeroArmour) reported
@iiNet Are you guys asleep? Need a little help with my internet.
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Ravi
(@Ravi93416423) reported
@iiNet your customer acquisition team for NBN is bullying me with choppy internet after I deferred their request to pay for NBN now, I am moving my service to another service provider, if this is how you sell things to customers, I will make sure you will be penalised for this
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Heidi
(@botonaine1977) reported
Hey @iinet - would you say 5.34 Mbps down is good enough for an NBN 100 plan?
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Allan Randall 알란 란달
(@ZeroArmour) reported
@iiNet Connection is down (again), should it be happening this often?
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Suzanne Olsen
(@suzannelolsenau) reported
Toolbox has been down since yesterday. That is both the support app and on the website. @iiNet you need to get these fixed asap because people will get narky at you. #itisonyourend
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RetroMonkey
(@Retromonkey8) reported
@iiNet "your call may be recorded for quality and training purposes" no thanks. "Ok bye" You aren't going to mention why you won't cancel my service... you just keep baiting. Second to poor reliability your customer service is where I find you lack the most.
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Scotchy McScotch
(@SMcscotch) reported
@Telstra dealing with the impact of the COVID pandemic is still less of a PITA than trying to get something resembling customer service from you company. @Optus @iiNet surely you can do better.
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whisaldolf
(@freddstid) reported
@Optus @OptusSport @iiNet internet and phone service dropped out for a bit Taree area. Do you guys know why?
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Derrick
(@TrippeeTaakah) reported
@iinet Again you have sent me an SMS to tell me you’ve sent me an EMAIL for an AutoDebit invoice. What is wrong with @iinet customer service ethic ? Why do you #fail to provide an #optout ? on this patronising/controlling/redundant noise to my phone!!?
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The AC Milan-Godfather
(@ACMilanSydney) reported
I was going to give you updates during the game, but my #NBN internet is down. Maintenance work must be on? @iiNet as it stopped working at 7.00am. Watched the game on my phone so couldn’t give updates, laptop and iPad out of actions. @Optus also doing local antennas upgrade. 😞
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Rhonda
(@countrypebbles) reported
@iiNet Thanks Leo, we've done all those things plus also reset the router/phone box back to factory settings. NBN phone is still not working, and the 'Phone 1' light on the router/phone box comes and goes intermittently.
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not quite normal
(@ChelsiCrame) reported
@iiNet Ok you can follow up on the following: 1. Will it take the whole 3 days for my modem to be delivered? 2. Am I going to receive a credit on my bill for time lost on my service?
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Kristen McKenzie
(@k_mckenzie5) reported
@iiNet I’ve messaged, I’ve called.... All iiNet does is pretty much tell me it’s the NBN’s fault. I’ve paid over $400 in upfront fees for a service that I have no idea when I’ll get to access. So in the interim, what will iinet due to ensure I have internet?
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