iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:


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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 184
Sydney, NSW 116
Melbourne, VIC 92
Adelaide, SA 70
Brisbane, QLD 22
Canberra, ACT 6
Mandurah, WA 6
Geelong, VIC 4
Wilton, NSW 1
Busselton, WA 1
Darwin, NT 1
Rockingham, WA 1
Macclesfield, SA 1
Bunbury, WA 1
Strathfield, NSW 1
Mildura, VIC 1
Booloumba, QLD 1
Geraldton, WA 1
Colac, VIC 1
Newcastle, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • AmryanAnnie 🌻 Annie Ryan 🌻 (@AmryanAnnie) reported

    @iiNet Can we have an update on the outage please. Some emails dribbling in. Unable to log into website or toolbox. Pity the first email received was an Invoice from you! #iiNetOutage

  • ralphytown Amanda Ralph (@ralphytown) reported

    @iiNet @jswharton Dear John, no doubt Shane needs the same help thousands of us require. Transparent communication and an honest assessment of when we can expect to have our email service restored #iinet #iinetstilldown @acmadotgov

  • pjohs1627 Philip Johnson (@pjohs1627) reported

    @iiNet Any update ? Email still down for days ring support that fails too

  • QuadrimBlackner Quadrim Blackner (@QuadrimBlackner) reported

    @iiNet Still no emails coming though for off net customer, did you all forget to fix the Log4j issue or something?

  • crynnthinight17 Stevo (@crynnthinight17) reported

    @iiNet Any news on this email outage ?

  • SallyRMelb N95SRPassesItOn (@SallyRMelb) reported

    @iiNet not awfully happy about getting two texts telling me about my bill today (for first time) just when your #iinet services are down over a key period.

  • Bron1954 Eleanor AbernathyⓋ (@Bron1954) reported

    @MBongaloo @MikeCarlton01 @iiNet Agree. They were brilliant before then, but sent everything offshore. I had huge problems when I moved, and when I contacted their support centre was told I didn't have my account with them I had it with NBN 🙄

  • polyxena Anne Holmes (@polyxena) reported

    @iiNet what is happening with email? It was down all yesterday A few stray emails dribbled thru at odd times overnight Now I can send but not receive

  • kezarthur Keri Arthur (@kezarthur) reported

    @iiNet 2 days without email. No idea if missing emails will be on webmail because unable to access webmail (page is finally up but now login errors) No communication from you other than 1 paltry facebook/twitter post. NOT GOOD ENOUGH!!

  • SallyRMelb N95SRPassesItOn (@SallyRMelb) reported

    @iiNet not awfully happy about getting two texts telling me about my bill today (for first time) just when your service is down over a key period.

  • FGecolarge FG (@FGecolarge) reported

    @dodgy_coder @cc_stoney @iiNet Did the WA grid go down yesterday?

  • meltonunknown Melton unknown (@meltonunknown) reported

    @jackrusseljosie @iiNet It's broken again... I got a few emails in the middle of the night, but since around 8am this morning it's stopped again...

  • polyxena Anne Holmes (@polyxena) reported

    No communication from @iiNet about outage of email since Xmas Day Few emails dribbled thru at odd times overnight But still not working

  • gdim0602 Guy Dimmick (@gdim0602) reported

    @iiNet Day 3, still no email and nada from iinet re restoration timeline. Pretty poor. And frustrating. Wanna book booster, but can't without email access.

  • uramaaaaaaazing Janet Evans (@uramaaaaaaazing) reported

    @iiNet Hi! Can I please have a couple of days deleted from my bill, as I'm paying full price for a full service....and in spite of circumstances beyond your control (even though this has happened a couple of times before), I'm not getting full service. Thanks @iiNet

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