iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 9
Sydney, NSW 8
Melbourne, VIC 7
Brisbane, QLD 5
Adelaide, SA 4
Hobart, TAS 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • _SeeYouAtHome_ Marius D (@_SeeYouAtHome_) reported

    @iiNet That info seems to suggest it's North Balwyn, which is not near 3095 (it's 12km away). Regardless of location, as you know there is an issue and potentially will be for a few days, why not inform your customers about it via text/email?

  • savepubschools Save Public Schools From Private School Greed (@savepubschools) reported

    @fimail70 @iiNet Lovely tech from iiNet is calling back 2mo AM to discuss further. I'm a bit worried because there seems to be a knowledge gap between iiNet techs and what's required to resolve issues on the TransACT infrastructure. Keen to DM/help each other out? 2/2

  • redruby17 Dr Jos 🇦🇺🇫🇷🇱🇧💉💉💉 (@redruby17) reported

    Hi @iiNet - not sure if it’s outage related but mum can’t make calls from the house phone. Internet is ok though.

  • lennalovebird Elena (@lennalovebird) reported

    @iiNet would appreciate knowing how long the outage in NSW postcode 2486 will be? It has been down for over 24 hours. Pls lmk.

  • The_Dugongs Danny O'Brien (@The_Dugongs) reported

    @iiNet @NBN_Australia service is out in Annerley (4103). NBN website says no issues but there was a few hour lag on that information two days ago when similar circumstance occurred.

  • IAmChrisConte IAmChrisConte (@IAmChrisConte) reported

    hey @iiNet just got an email saying my mobile plan has used 100% of this months data but if I look at the customer portal its only at 65% usage... if you have the data why are you hiding it from me?

  • ScorpioGCoast Vicki Watson (@ScorpioGCoast) reported

    @iiNet problem with internet in Surfers Paradise. Do you know anything about this?

  • Lomandra Lomandra (@Lomandra) reported

    @iiNet I rang iinet to switch providers last night but keep emails. 1 hour 25 mins, spoke to 4 people. Supposed to end on 15/3. Internet now out. No email access. Help!!

  • viraljetani Veeral Jetani 👨🏻‍💻📸🎥 (@viraljetani) reported from Sydney, State of New South Wales

    Is @iiNet internet down in Harris Park? Mine not working since last night..

  • fimail70 Fiona Brammall (@fimail70) reported

    @savepubschools @iiNet Did your connection come good? Ours went this morning and is still out nearly 15 hours later... no answers through the help line at all.

  • KingSchleck King Schleck (@KingSchleck) reported

    @iiNet is there an internet outage at St Marys 2760 NSW?

  • _SeeYouAtHome_ Marius D (@_SeeYouAtHome_) reported

    @iiNet Are there connection issues in Eltham/3095? Have had wireless broadband issues since yesterday, have called & a ticket lodged, but now even worse. But also my 4g phone network also problematic (service provider Vodafone).

  • _SeeYouAtHome_ Marius D (@_SeeYouAtHome_) reported

    @iiNet It seems there was a fire at an exchange that is impacting internet services in Eltham/3095. This is from screenshot texts on other social media. Current estimation of service being restored is 8th March. But no information from you as a service provider?

  • situasiansays Aj (@situasiansays) reported

    @iiNet NBN not working in 3031?

  • savepubschools Save Public Schools From Private School Greed (@savepubschools) reported

    @fimail70 @iiNet Sadly, no. 32+ hrs and no closer to a fix. My business is bleeding. Tech = lovely but no clue RE cause/fix. Blamed modem - 99.9% sure it's not that (their internal TransACT team confirmed it's visible on WAN + has sync/IP allocated). My modem shows the same (no issue). 1 of 2

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