iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 12
Adelaide, SA 10
Perth, WA 9
Sydney, NSW 7
Geelong, VIC 2
Brisbane, QLD 2
Canberra, ACT 1
Nowra, NSW 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • mcbertyboo bertyboo (@mcbertyboo) reported

    @ZukoAU @iiNet Now that's just rude

  • snowwhitedun ⋆ 𝗰 𝗼 𝘂 𝗿 𝘁 𝗻 𝗲 𝘆 ⋆ (@snowwhitedun) reported

    @iiNet hi we got a text before saying a outage might be effecting our area. Just wondering if you know when this will be sorted and our Internet will be up and running again?

  • peter_c_william Peter Williams (@peter_c_william) reported

    @iiNet Hi The NBN has been down all day. Your phone support seems to be broken. It doesn't recognise my iPhones number keys

  • BobbaInRealLife bob (@BobbaInRealLife) reported

    @iiNet @NBN_Australia it seems your internet connectivity is getting worse and worse. We pay decent amount for our internet. Why does the internet drop out so much as to when we were on broadband we didn’t have this problem? Please fix.

  • EmsAmusement The Happy Wombat (@EmsAmusement) reported

    @iiNet LOL so we find out AFTER the net has gone down. Good job

  • Twinsmum13 Felicity (@Twinsmum13) reported

    @iiNet I need to cancel my service as I am moving house and I don’t have another address yet. Can I suspend my service until I have somewhere to live?

  • xXACCEXx acce (@xXACCEXx) reported

    @iiNet be like, 'Ok I'll escalate this new ticket to our senior support team.' Bruh why? This is literally the same issue i raised 2 weeks ago, i was calling to give you an update on the situation. 'but it's different' We started from the ticket on my account... It the same

  • Mike1965SA Mike 🇦🇺 🚛☕️🍩🌈 (@Mike1965SA) reported

    @iiNet re:354120270 I sent a response (9 Feb 21) to the email your customer service rep sent and I am still waiting for an answer.

  • weezmgk Comrade Weez (@weezmgk) reported

    @iiNet All blue lights on the NBN NCD. When the service has disconnected, the LAN LED on the NCD remains lighted constantly instead of flickering with data traffic (as you'd expect). I no longer have a connection history page in iiNet toolbox as I did with ADSL. Hard to tell how often..

  • todescli Lisa Todesco (@todescli) reported

    @iiNet Yes. I then select 2 for technical support. Next I select 1 for broadband. Then a lady says being transferred. Then I get disconnected. I ended up getting my husband to call on his mobile and he got through.

  • KingPirateNinja Rhys Cabot (@KingPirateNinja) reported

    @iiNet Back at it with constantly dropping out internet at the modem router, just problem after problem here.. Any solutions for this

  • adampuli Adam Puli (@adampuli) reported

    @randal_m_smith @iiNet Been with @Foxtel NBN for two years. Never had an issue

  • todescli Lisa Todesco (@todescli) reported

    @iiNet I have tried calling support 6 times and each time I get to the point where it says there are 3-6 minutes waiting time, it then hangs up!!!!! So frustrating. Can't get any help.

  • Visual_Alchemy Simon Phillips (@Visual_Alchemy) reported

    Dissapointed - after 14 yrs with iiNet @iiNet their system messed up & put our account as "moving house" (which we r not) & disconnected us - with our work being online - this has had significant impact - "2 to 3 days to fix" REALLY!!??....& barely a sorry. #iinet #badservice

  • PIoughmansLunch Oliver (@PIoughmansLunch) reported

    @twistieman @iiNet This is how I felt when I first came to Australia. The internet is so slow compared to other counties.

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