iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Perth, WA | 4 |
| Adelaide, SA | 2 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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jd_sullivan
(@jd_sullivan) reported
from
Burnside, State of Western Australia
@iiNet Still a problem.. my email coming through but not my forwarded to iinet emails .. what’s happening? Where do they go?
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Simon
(@Jovianshadow) reported
@iiNet is there a fix timeframe for the outage in 2619?
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Mr.G
(@chucker4x4) reported
@iiNet any reason for the internet outage again ??
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Phil
(@officialphilk) reported
@ralphytown @acmadotgov @iiNet Something's happened they don't want to admit and it's taking longer to fix than they expected. That's the only conclusion.
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Sandie Jay
(@Jezzaj) reported
@iiNet @WestnetAU You can't update customers, but happy to delete the post about the issue...
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TheNailChronicle
(@NailChronicle) reported
@Paney89 @iiNet Im getting the same issue when calling
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Kris Bern
(@kris_bern) reported
@iiNet Email was down from Dec 25th, with no mail going out or coming in. Only restarted sporadically late today Dec 28th! Why weren't SMS's or other notifications sent so we knew we weren't going to be able to send or receive? It was very frustrating not knowing.
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💉 Peter Hunter 💉
(@PCHunter_75) reported
@MikeCarlton01 On a brighter note Mike ... @iiNet seems to have finally sorted its e-mail problem. The worst for me was having some subscriptions I have to renew every month that come through my e-mail. Until today I haven't been able to access what I pay for since Friday 🤬
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Julian Schellenberg
(@Schellmeister) reported
@iiNet Any chance of an explanation as late in the afternoon there's still nothing doing with e-mail ? - you lot also ignored my DM a few days ago as well. Great service, well not really. If you can't solve your problems just own it rather than hiding.
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Rosalie Bent
(@RosalieBent) reported
@iiNet A truly DISGRACEFUL performance by IINET. 3 days out of action and ZERO notifications other than a lame tweet 30 hours after it all went down. Clearly, it is time to get another ISP that actually has backup plans.
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Dark Winter Magic (Harmony) 🔮💉💉
(@DarkWinterInk) reported
@iiNet 4 days now @iiNet of no emails nor updates I need your help I can't keep going like this HELP
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Tony Egan
(@agegan) reported
@MikeCarlton01 Well "Australia's best..." should have real time monitoring, emergency diesel backup generators, large portable aircons units, state of the art crisis mgmt plans etc etc. Not to mention some basic customer communications. Where's the CEO and exec team? In Hawaii? :-) @iiNet
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No-micron
(@estjune83) reported
@jrgibson1 @iiNet I switched to TPG when they bought out iiNet. Why stay with the sub brand when you can go with the owner? Never had an issue. Aussie BB seems to be good if going independent is important to you
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Justin K Davies
(@justinkdavies) reported
@iiNet cannot get through on call centre. Disconnects after 1 minute 40 seconds. Need assistance for new connection in willeton- no connection since 24 December. Please help
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Yvon Davis
(@YvonDavis) reported
@iiNet email not working, no new promised set top box and rang over 6 times by one of your salespeople to put me on a dearer plan - she rang at least 6 times, even when I told her that I couldn't afford that particular upgrade! Just fix my email for starters! @iiNet #nothappyjan
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