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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 18
Sydney, NSW 11
Perth, WA 14
Geelong, VIC 3
Brisbane, QLD 4
Canberra, ACT 3
Adelaide, SA 11
Darwin, NT 1
Nowra, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Ocean4011
    Helmut (@Ocean4011) reported

    @lsd2ez_ @iiNet USE? Wtf

  • stanleywaite1
    Stanley Waite (@stanleywaite1) reported

    @iiNet i am hoping i can get help here ???... am trying to set-up my new sim and it asks to go online and activate it.. but can NOT do that as it first asks for a verification code from the same sim/mobile number, that has not yet been activated, so how to enter my 'toolbox" ??🙏

  • DavidGrayden83
    David (@DavidGrayden83) reported

    @iiNet absolute disgrace. I will never recommend you.

  • tom1962
    Tom Massarella (@tom1962) reported

    @iinet Internet keep dropping out at 2526? Seems to be a problem in our area. When will it get fixed?

  • melkettle
    Mel Kettle 📖🎙🤗 (@melkettle) reported

    Anyone else having @iiNet issues? In 4551 - has been on and off for a few days, nothing showing up on the website... Luckily I have a lot of data on my phone so can tether, but it's not ideal when running online masterclasses #frustrating

  • yeld_tamsin
    Tamsin Yeld 🏳️‍🌈🎶♿ (@yeld_tamsin) reported

    Despite partner's pleas & @iiNet's assurance otherwise, they disconnected landline after 1 day! Now can't call either provider to see if/when phone will be reconnected. this shd have been seamless. Isolated enough by my condition, I am left powerless. Help. Please! @acccgovau

  • Rhi8375
    Rhi Sceney (@Rhi8375) reported

    @iiNet @jonosc11 IINet why is mobile data down as well?

  • Snappz83
    Snappz (@Snappz83) reported

    @iiNet why is there no acknowledgment of major outage in Geelong on either your Twitter or Facebook? Why no text message sent out to tell customers of significant downtime expected?? Slack & not good enough. Had no internet since before 4 p.m. Not sure why you’re not telling ppl?

  • jonosc11
    Jonosc (@jonosc11) reported

    @iiNet Geelong cable? Down?

  • Voice0fTreason
    Voice0fTreason (@Voice0fTreason) reported

    @iiNet @jonosc11 How did the incident occur? Will you be crediting users for this outage?

  • PazingtonIII
    Andrew Parry (@PazingtonIII) reported

    @iiNet so, outage won’t be fixed until 4am, can you explain why it’s taken 2 days so far? And what other Options we have?

  • Rhi8375
    Rhi Sceney (@Rhi8375) reported

    @iiNet Mobile data is still not working? It’s been over 12 hours. Where can I check mobile outages please?

  • pr_BOND
    Paul Bond (@pr_BOND) reported

    @iiNet your website says there is no issue with service for our postcode 3216, yet when we call your helpline there's an automated message saying there is a problem, it's been offline for over 24 hours now, any update?

  • tenancy_toolbox
    Tenancy Toolbox (@tenancy_toolbox) reported

    If you have a small business internet with static ip plan with any other Australian service provider other than @iinet or their associated companies then we would welcome your recommendations - of course they must be capable of responding to support requests in a timely manner.

  • IPantsafire
    indigo_lollypop_pantsafire (@IPantsafire) reported

    @andy_mossman19 @iiNet @HumeJayk What is going on?? In 2022 when so many people are WFH, this is unacceptable and then for any compensation you want us to talk to someone! This should be auto adjusted for anyone in the area affected.. communicating would help!

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