iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Adelaide, SA | 40 |
| Sydney, NSW | 32 |
| Perth, WA | 21 |
| Melbourne, VIC | 17 |
| Brisbane, QLD | 16 |
| Canberra, ACT | 4 |
| Hobart, TAS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet Really regretting leaving @ThisIsYomojo now. They actually know what they’re doing. @iiNet is hands down the worst provider ever. I’ve never seen staff this incompetent.
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Andrew Higginson
(@andrewhiggo) reported
@TheRiffJet @iiNet @NBN_Australia Yeah, the interactions between iinet and NBN appear strained. NBN treat them like Telstra (mostly) treats it’s customers
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet @ThisIsYomojo Watch this space for me. At the end of this, I’m using all these correspondences to write a super-Karen complaint to @iiNet ’s CEO and the ACCC. Bloody atrocious!
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Andrew Higginson
(@andrewhiggo) reported
@TheRiffJet @iiNet I’ve found iinet ok over time. I’ve found Speed issues are usually an NBN problem (which iinet has no control over) or your modem.
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Gordon Haywood
(@flashpixx8) reported
@iiNet Why are you transferring your mobile service to Vodaphone? backwards step!
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@TheRiffJet @iiNet Mate, they’re not gonna get anyone to do that! Their customer service is so **** poor!! They’re ignoring my tweets now cos they don’t plan to do a damn thing to address probs. I hope you have better luck that I’ve had, but these bozos don’t seem to have a clue about anything!
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet For all of Qantas’ faults, they solved my refund issue in a 30-minute phone call. 5 hours later, they’ve followed up with an email detailing what was done. Meanwhile, @iiNet is STILL leaving us hanging. 17 days & counting. Do yourself a favour. Don’t sign up with them!!
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet We switched to you from Yomojo on 2nd Apr and you haven’t activated our sim cards. You’ve been giving us the same excuse every single day saying it’s “in progress”. I love that you took our money, provided no service & have just left us orphaned with ZERO help.
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Katrina
(@libravaga) reported
@TheRiffJet @iiNet Wow 18 years! What some companies do for that sort of customer loyalty and feedback. To shareholders, 18 years worth of repeated income is sadly chicken feed but you and people like you are their bread and butter. Shame on them for taking you, your time and money for granted.
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Nasrul Ekram
(@EkramNasrul) reported
@TubbsJTattsyrup @iiNet I hate it when service providers don’t provide like they’re supposed to!!
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Miriam Cosic
(@miriamcosic) reported
I'll never forget when I had a couple of days to get to NY for a quick-turnaround job and was utterly shocked when I got there and had no access to my telephone. I see nothing's changed. And we've been a globalised world for some time now... @iinet
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet As expected, still no call from you. Still zero action. Please be assured that the complaint to the ACCC is being drafted right now. Smh.
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Riff Jet
(@TheRiffJet) reported
Today’s Amateur Hour @iiNet is brought to you by….You guessed it, iinet. Tactic 101, Lets blame the customer. Tactic 101 A, Lets treat the customer as stupid. Customer Service: Zero. Recommend iinet to others: Zero. #iinet
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet Poor husband feels at fault for trying to get us a better plan at @iiNet . He didn’t know the catch was that you pay less you don’t get ANY service at all!! Time to call it & revert to Yomojo. Chalk it up to tough lesson learned. @iinet blows!
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Sens
(@Sens_exe_) reported
@BloodyOCE @iiNet Thats a stupid excuse and also not how wifi works
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