iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 11
Perth, WA 10
Adelaide, SA 7
Melbourne, VIC 6
Brisbane, QLD 2
Canberra, ACT 1
Denmark, WA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Dilkara_Aust DilkaraAustralia (@Dilkara_Aust) reported

    @Telstra @jriewolod Hopefully they will correct the issue… I had the same with @iiNet no refund at all!!!

  • GabrielleKuiper Gabrielle Kuiper (@GabrielleKuiper) reported

    @iiNet I've spend over 3 hours over 2 months trying to fix a voicemail issue and it's still not resolved. Your service used to be fantastic. What is going on and how do I contact someone who can actually fix it?

  • FahdAlwhab Fahd (@FahdAlwhab) reported

    @iiNet absolutely appalling hrs spent talking to different people asking the same question. Ordered a modem since u claim that's the issue and the order wasn't even processed. Absolutely the worst

  • Thiele_Peter Peter Thiele (@Thiele_Peter) reported

    @iiNet Hi my client and I have been on the phone to iiNet support for over an hour. The last 30min we have been on hold waiting for you to fix an email issue with an email address. any chance we get an update on what is happening???

  • troyjh Troy (@troyjh) reported

    @iiNet There's an outage in ACT. P/C 2614 for VDSL. You got this?

  • _benny4 benny (@_benny4) reported

    Hi 👋 @iiNet what has happened to your support? Am not impressed, am moving in a few weeks and you got the wrong address.

  • Pottsy87 Shane Potts (@Pottsy87) reported

    @iiNet Is there an outage in Macleod, internet isn't working

  • RobertGuyDavis The 'turtleneck-and-Tarkovsky' type (@RobertGuyDavis) reported

    @venessapaech @iiNet Same here, actually, Venessa! My connection has been slow and spotty for a few days now

  • shumba60 Rob (@shumba60) reported

    Hey @iinet I have had to call numerious times to cancel the Home Wireless Broadband. When I try to answer an incoming call from iinet it disconnects. If you want reference numbers I have them. #australia #iinet #broadband

  • venessapaech venessapaech (rhymes with cake, she/her) (@venessapaech) reported

    Absolutely useless trying to get help from @iiNet . More than a week now of 1990s quality internet.

  • GabrielleKuiper Gabrielle Kuiper (@GabrielleKuiper) reported

    @iiNet I've spent over 3 hours over 2 months trying to fix a voicemail issue and it's still not resolved. Your service used to be fantastic. What is going on and how do I contact someone who can actually fix it?

  • RedzoneReece RedzoneReece (@RedzoneReece) reported

    @NBN_Australia why do you send unvaccinated technicians to #melbourne homes to address technical issues? @iiNet surely you are interested in your customers safety ……. No vax = no entry

  • strikhedonia01 Leah (@strikhedonia01) reported

    @twistieman @iiNet Finally got one out. Took them two visits over a week or two but it seems now that they have actually fixed the problem.

  • TheColinputer The Colinputer (@TheColinputer) reported

    @iiNet hey there. So I made and error when signing up for a iiNet mobile plan. And did it as a new customer rather than excisting. Is there anyway to rectify this so I can get the bonus data? The mobile service is not active yet. Sim is still being shipped to me.

  • audinosaur mau (@audinosaur) reported

    @iinet hi team any chance you could please reset refresh my port? Trouble reconnecting

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