iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 12 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 5 |
| Hobart, TAS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Juge
(@Jugeyfruits) reported
@looseonions @iiNet Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438
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Yas
(@Nuggles_n_me) reported
@iiNet what's happening with 5G connection? Had an outage on Sat, came back on but since then Fetchbox keeps saying streaming problem. Some things on wifi works but some don't? Called support 4 times! Neighbour with iinet 5G has the same problem!
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Michael Trump
(@saintmichaelq17) reported
@iiNet @SixersBBL Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors
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VRJacky
(@JackyOnYoutube) reported
@iiNet It ******* went up for a minute and is back down, I don't have the account ******* password because I'm just the person who knows IT
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JustRiChO
(@JustRiChO) reported
@iiNet your phone customer support is a joke. 2 hours on hold and still going..
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Tony Tenaglia
(@tenmant) reported
@iiNet #iinet I am in Taylors Lakes Vic with no internet all day - after 3 hours waiting on phone I get cut off mid discussion with your support guy - now 10 mins into my next 3 hour wait
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💧 Vacuous the vaccinated.
(@VacuousNess) reported
@iiNet you just lost a customer of 7yrs
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Michael Trump
(@saintmichaelq17) reported
@iiNet Thanks but case managers have been assigned about 4 times already and the attitude beyond that is they really don’t give a shite as we don’t get any further return calls it’s all just lip service … you have no intention of resolving the issues
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VRJacky
(@JackyOnYoutube) reported
@iiNet **** you, it came on for about 29 minutes then turned back off again, just turn all your servers on
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Udai
(@udaiminhas) reported
@iiNet @Paul62109164 Do we have any idea when it will be complete?? I’m being forced to use my mobile data to do work and I don’t have great service here, and is quite urgent.
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Brendan Roberts
(@BabyFaceBren) reported
@iiNet Too late. 3 ppl could do NIL. I uttered the magic word (disconnect) & was whisked thru to #customer retention or loyalty (I doubt you call it THAT), THEN the offer! $80... AFTER connection🙄 @iiNet catch-22): I'd still have to pay $80 b4 SITE CHECK @Telstra's #CustomerSERVICE won
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Michael Trump
(@saintmichaelq17) reported
@iiNet Very disappointing service by the IiNet provider ever since their takeover been with them for over 30 years they are disgraceful look else where
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Juge
(@Jugeyfruits) reported
@TObabe64 @iiNet Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438
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Brendan Roberts
(@BabyFaceBren) reported
How to lose a loyal #customer (4+ years of paying on time) in one easy step: When customer needs to relocate, scrap existing account & start a NEW one (WTF?), demanding payment IN ADVANCE (even if they paid for a month YESTERDAY). Sorry, NO exceptions! Bye @iiNet! Hello @Telstra!
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not quite normal
(@ChelsiCrame) reported
@iiNet since I cant get anyone on the phone or to answer my emails, let's try here. I sent an email about an ongoing unresolved issue. It's been a week without any clear communication or solution. Can I please get something from anyone! My email reference number is 378440766
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