iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 9
Sydney, NSW 8
Perth, WA 8
Brisbane, QLD 4
Adelaide, SA 2
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Christine_Bobo4 Sharni Gilenko (@Christine_Bobo4) reported

    @iiNet been without internet all day and have had no resolution over the phone! Please help. Located in Doubleview, WA 6018.

  • eirlys_enfys Eirlys (@eirlys_enfys) reported

    @iiNet is it true that you are closing down all access to vdsl in the ACT

  • blakeandthepork Blake & The Pork (@blakeandthepork) reported

    So apparently @iiNet have been unable to send out any technicians to fix any faults in the ACT or VIC for over 6 weeks now. Don’t use @iiNet they are the worst!

  • DoctorhelmKaren Karen Scott (@DoctorhelmKaren) reported

    @iiNet My 4G wireless modem is running very slow. Is there an issue? Many thanks if you can help.

  • gevauden Tim (@gevauden) reported

    So great that @iiNet can't competently arrange a move of a service with a week's notice. You'd think I would have learnt my lesson by now, but I've only been using them since the late 90s.

  • lovinglife0066 lovin' life (@lovinglife0066) reported

    @iiNet hi iinet. Our internet has been down for over 12 hours. No issues with the modem or nbn box. Just no internet access. Postcode 2088. When will it be fixed?

  • MCTrittym Tristan (@MCTrittym) reported

    @blakeandthepork @iiNet Look into Launtel. I’m pretty sure they are in Canberra. The best customer service I have ever had. And you can even pause your service by day, if you are going somewhere and you won’t be home.

  • Connorloki Katie Ellis (@Connorloki) reported

    @iinet is there a problem with your ultra fast internet in the ACT (2614) since last night?

  • LlordLloyd Peter Lloyd (@LlordLloyd) reported

    Dear @iiNet I know the focus group said that nice, honest-looking Irish fellow in your ads gave them confidence but that was before Allan Joyce took a big dump on that whole 'honest Irishman' schtick. I'm happy with my iinet mobile service, though.

  • freddstid freddstid (@freddstid) reported

    @iiNet some devices in the house are not connecting to the internet and isn't showing up. The bot is quite close to the devices to. How do we fix this problem?

  • mattwallis81 🇦🇺Mdub (@mattwallis81) reported

    @iiNet thanks for making me wait 20 mins then when I asked to be put through to the previous technician who i spoke to for 20 mins, i coincidentally got cut off… great way to lose a customer. Sumi from technical support if you are wondering why I’m now researching other options.

  • twistieman Tristan Davey (@twistieman) reported

    @NBN_Australia Hey @iiNet, just want to clarify whether you track these outage notifications in your system? Your system shows no outage for last night, but @NBN_Australia’s showed a scheduled maintenance outage.

  • HerbalGill Gill Stannard (@HerbalGill) reported

    Here we go again.@iiNet @NBN_Australia down again in 2050. 3rd major outage since last Wed. Any idea when service will return? #WFH

  • k2deepa deepa wijendra (@k2deepa) reported

    @iiNet down in 3977.? No internet

  • twistieman Tristan Davey (@twistieman) reported

    @iiNet So what you’re saying is you provide no way for me to be proactively informed about a planned outage, on an essential service you provide? I understand @NBN_Australia not having a notification system, but c’mon, @iiNet, you’re a retail services provider.

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