iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• Aaron Nautilus (@TheLlamaKingg) reported 8 days ago

  3 Weeks without internet. Several phone calls to support promising follow ups. Even gave reference numbers. No follow up. Nothing. This is crazy @iiNet

• Stuart (@stueyissickofit) reported 9 days ago

  Ok @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will speak with me. This has been going on for months.

• Stuart (@stueyissickofit) reported 9 days ago

  Ok @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will call me. This has been going on for months.

• Books (@Books4566) reported 11 days ago

  As usual @iinet are clueless. Take my monthly Payment without fail on the dot every single month. You have a problem with @iinet it’s never their fault it’s always @NBN. Tired of multinationals taking my money with zero accountability

• Books (@Books4566) reported 11 days ago

  @iinet again another full day without internet. You pay them monthly but when the system goes down @iinet just takes your money and laughs in your face.

• Anthony Widdowson 🐦 (@skyfire747) reported 16 days ago

  Thinking wether our @iiNet router needs replacing. We have the TGiiNet-1, (I think) and it is slow to get going if we ever have to turn it off and back on. Seems we have had it for 19 years and 9 months. Just wish I knew when the NBN upgrade was going to happen, still on fttn.

• CombatCat (@CryptoICTkat) reported 26 days ago

  @gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.

• FreshGlade (@FreshGlade) reported 26 days ago

  @iiNet @gReb3l You have let it get to public so show us how you handle such a case in public? Embarassment is for sure but what other negative emotions does this humiliation bring forth? Going to socials should NOT be the only way to get good help.

• Greg Bell (@gReb3l) reported 26 days ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• NiceMemeBroxD (@Anothergamer00) reported 29 days ago

  @pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.

• cyph (@imcyph) reported 29 days ago

  @iiNet **** you let me switch isps i hate you so much

• Marijo Kresoja (@KresojaMarijo) reported 29 days ago

  @iiNet, what's the story with the internet outage again in Lyneham ACT?

• Ty Ty (@TYTY777729) reported one month ago

  @pduthie_au @iiNet It’s been pre bad ay

• Paul Duthie (@pduthie_au) reported one month ago

  @iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart

• Ó Dubhaigan (@ek_loki) reported one month ago

  @iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.

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