iiNet Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Baz Nolan (@BazNolano) reported 38 seconds ago

  Every single time I've watched a premier league match live on @StanSportFC @StanSportAU with my @iiNet fetch box the game has crashed. Shocking service 👎👎

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  freddstid (@freddstid) reported 53 seconds ago

  @iiNet hello not sure if you still do support help but my interest has turned to **** once 12am hit. Can someone check what's happening please?

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  steve new (@kipper1958) reported 2 minutes ago

  How crap are @iiNet .. cancel the grapevine mail service .. no notifications or advice this is happening .. no support to customers .. had this email for 18 years so you can imagine work involved updating new email .. do IiNet care .. nope don’t return calls emails online forms

• 
  Nick Karpetis (@NickKarpetis) reported 8 minutes ago

  @iiNet I can not access toolbox error 503 service unavailable. When will it work again?

• 
  Al Garlando (@iamalbyg) reported 8 minutes ago

  @iiNet TIO complaint 2025-11-04360 logged regarding you fraudulently debiting my account and then threatening to disconnect my service for non-payment.

• 
  animal chin (@Jacobage) reported 9 minutes ago

  @iiNet I CANNOT MAKE CALLS, SEND EMAILS OR USE THE INTERNET BECAUSE YOU CUT ME OFF A DAY EARLY. I NEED THE INTERNET TO BE ABLE TO ARRANGE FOOD TO KEEP EATING!!!! I ONLY HAVE A COUPLE OF HUMDRED DOLLARS FOR TBE NEXT QEEK THOUGH BUT NEED TO BE ABLE TO ARRANGE FOOD! PLS FIX

• 
  Deb Monotti (@dmann_deb) reported 9 minutes ago

  @iiNet when will the outage in Geelong be fixed? Need to work tonight and no wifi?

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  wellsfargo (@wellsfargo47315) reported 10 minutes ago

  @iiNet @networkoutage your service is down once again

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  Viscount TJ (@spanner77) reported 11 minutes ago

  @iiNet Twice this week I have called your call centre and opted for a call back which has not been forthcoming. I’m trying to fix an ongoing billing issue which you are at fault. I emailed but that was useless, was like they didn’t read the email. What’s going on? Very annoyed

• 
  Nat Sariman (@NatSariman) reported 18 minutes ago

  @iiNet Such a terrible service. Avoid. I was with them for over 10 years. I wish I could get them back. Nothing but problems

• 
  johnjet1 (@johnjet0) reported 18 minutes ago

  @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

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  StyleyedGenXSDisdnxXHedz (@Surfnet_Stuff) reported 27 minutes ago

  @iiNet @VodafoneAU Help raised hand @Telstra_news aswell as poor performance etc.

• 
  Campbell Henderson (@campbehenderson) reported 27 minutes ago

  @iiNet you've not called me back, hung up on me, refused to escalate my problem, and sent me a router that I cannot configure. I'm making calls to your parent company's Head of CX hourly. Not good enough.

• 
  Greg Bell (@gReb3l) reported 28 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  Lee Davis-Thalbourne (@passerkirbius) reported 33 minutes ago

  Hi @iiNet, we just lost DSL connection at our St Kilda (3182) home about 10m ago, and your support line queue has blown out to an hour. Is there an outage we should be aware of?