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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 16
Melbourne, VIC 3
Canberra, ACT 2
Brisbane, QLD 2
Williams, WA 1
Perth, WA 4
Adelaide, SA 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • iamalbyg
    Al Garlando (@iamalbyg) reported

    @iiNet TIO complaint 2025-11-04360 logged regarding you fraudulently debiting my account and then threatening to disconnect my service for non-payment.

  • Books4566
    Books (@Books4566) reported

    @iinet again another full day without internet. You pay them monthly but when the system goes down @iinet just takes your money and laughs in your face.

  • Zanelzfd3
    Zane Elzein (@Zanelzfd3) reported

    @iiNet can't access my iiNet toolbox to work on moving my hosted exchange emails over, been on hold for over an hour so far and have been facing this issue since yesterday.

  • VaperNt
    🇦🇺 Northern Territory Consumers for THR (@VaperNt) reported

    I'm so over @iiNet and its unreliable @NBN_Australia FTTP. Even @NBN_Australia has no idea of their network status. Zero business support Business Account since 2006 when customer service was ahead of every other provider.

  • jimmyjbt
    jimmy jbt (@jimmyjbt) reported

    @iiNet worst customer experience of my life - 3.5 years a customer- take my money every month - try to talk to someone - 3 phone calls - can't help me because my DOB is wrong in yr system- resend ID verified- 12 hours later still not updated and can't help me - told to call back

  • pduthie_au
    Paul Duthie (@pduthie_au) reported

    @iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart

  • spanner77
    Viscount TJ (@spanner77) reported

    @iiNet Twice this week I have called your call centre and opted for a call back which has not been forthcoming. I’m trying to fix an ongoing billing issue which you are at fault. I emailed but that was useless, was like they didn’t read the email. What’s going on? Very annoyed

  • PhillipBiggInd
    Phillip Bigg Ind (@PhillipBiggInd) reported

    .@TPG_Telecom @Internode @iiNet are all a disgrace, 13+ years with Internode don’t even care if you leave. Worst customer service possible.. All three companies are under one umbrella and it definitely shows when dealing with them. Customer loyalty means **** all

  • StefanVXR8
    Stefan Tapp (@StefanVXR8) reported

    @iiNet Seriously! I have NEVER had some many internet outages and dropouts since I moved my service to you guys! Enough is enough now.

  • anne_zilla
    pfizer minelli (@anne_zilla) reported

    @iiNet hi. My internet is down in west Melbourne. It’s been glitching since the storms. When will it be fixed (not calling because your wait times are terrible and I am meant to be working from home)

  • david84tran
    David T (@david84tran) reported

    @iiNet hi is there an outage in the area of VICTORIA 3019 for 5G broadband services? Ive been on hold for 1 hour. I need internet connection to work from home. I have already turn off the modem for 10 secs and turn it back on. Still no connection. There are 4 lights bars on modem

  • LathanielS5437
    Lathaniel Sydney (@LathanielS5437) reported

    <ugh> thats been a painful few days. @iiNet I had to literally accost an NBN co tech, who was working on in the pit (because someone else had zero internet) and he discovered the line was actually broken, thanks for making me spend $500 on a new modem plus plan upgrades because your employee told me "the line is fine". Feel free @iiNet to respond and i will give you the telecommunications ombudsmans reference number for the complaint I lodged. Tell me to "wait 24 hours" and our tier 2 tech will be in contact. I couldn't even speak to them to tell them the issue. Garbage service

  • DianeDromgold
    Diane Dromgold (@DianeDromgold) reported

    @iiNet @WealthxTracey Hang on, then what is? I’m going to a lot of expense, and being frustrated by @iiNet not being willing/able to help.

  • Simplismm
    zDarkrai (@Simplismm) reported

    @iiNet @Xyenia3 hey can you fix my internet lol its been acting up

  • Abloodynicechap
    A Bloody Nice Chap (@Abloodynicechap) reported

    @Telstra @iiNet No- I report faults they instantly say its NBN, yet NBN can't find any faults. 4 months at $90 dollars with no 4g back-up. Shocking service, as highlighted here. I will be over with @iiNet by the end of the month and will recommend everyone else to do likewise.

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