iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 10 |
| Adelaide, SA | 8 |
| Sydney, NSW | 7 |
| Perth, WA | 6 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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🤔Justin wants to know
(@ecoscore) reported
Is @iinet email #spam filter broken? It’s always been very good but getting lots in my inbox in the past 2 or 3 weeks
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John Banks
(@johnban81940041) reported
@iiNet 30 minutes on the phone already. There's a fault with the internet at a property we rent out, Sydney's in lockdown and your people in South Africa won't agree to contact our tenant to sort out the issue.
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John Banks
(@johnban81940041) reported
@iiNet Well @iiNet, whilst I've spent over an hour on the phone with you idiots, trying to persuade you your people can talk directly to my tenant to resolve this issue, he has been promised a call back by your faults department! What sort of Mickey Mouse operation are you running?
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sounds delicious
(@spicynoise) reported
@iiNet No one takes responsibility, no one cares enough to really fix things. Departments don’t talk to each other. I’m about to seek internet elsewhere because this is pathetic.
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Yam defo, Yam.
(@rrogerramjet) reported
@ABandAssociates Since it was bought by @tpg its gone from middling to awful. @iinet even outright lied to me that the VDSL network was being upgraded.
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Keh Jeh 🌘.🌗.🌖.🌕
(@EyemanPat) reported
@iiNet Herein lies the BS that is iiNet - they didn’t give a stuff when they cut off my service and I couldn’t call anyone. But I place a complaint with the TIO and guess what - a Justin from customer service rings. So to all iiNet customers if u want proper service put in a complaint!
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John Banks
(@johnban81940041) reported
@iiNet Well no, how about you tell me here and now why you have such stupid processes in place in your SA call centres?
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Veloxipi
(@Veloxipi) reported
Update: @iiNet failed to give us a modem on time & lied about it being installed & when we will get it. I am not waiting till next week to have internet so now I have to fork out $$$ due to this incompetency. Either way, I'll make damn sure I'll be back online tonight.
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Troy
(@troyjh) reported
@iiNet Looks like an outage on VDSL2 in Belconnen Area in the ACT?
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Simon Cropp
(@SimonCropp) reported
@iiNet speed has dropped to ~3Mb in watson canberra. any known issues?
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Ria H (Feed Zone Specialist)
(@RiaHopkins13) reported
@spicynoise You’re telling me they haven’t sent the giant @iiNet robot out to help?
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Simon Cropp
(@SimonCropp) reported
@iiNet all good now. spoke to someone from support, and I am now back to 85Mb :)
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sounds delicious
(@spicynoise) reported
Ok can anyone recommend other ISPs cos @iiNet are giving me the run around. Apparently calling to say you’re moving and need your NBN moved means you want wireless internet, then you call to get that fixed and told to give it a chance (it’s terrible), then you call again…
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John Banks
(@johnban81940041) reported
@monicabridget21 Always dig deeper. It's the same as when you talk to a call centre, as I'm doing now, @iiNet, never admit any mistake or allow any deviation from process.
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sounds delicious
(@spicynoise) reported
@iiNet I am STILL waiting on progress. Get nowhere.. you can’t take responsibility nor can you actually care enough to fix things. I’ve been with you for SIX YEARS. I’m so glad to know I’m just $$, not a valued customer. Am I just a joke to you, is that how it is?
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