iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 10
Sydney, NSW 8
Melbourne, VIC 6
Adelaide, SA 5
Brisbane, QLD 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • ShonkrCom shonkr.com (@ShonkrCom) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for call back. How much more of my f-ing life must I waste on these clowns? #iiNet deserves no-one's business.

  • nctrapgoose G59 (@nctrapgoose) reported

    @iiNet is the WORST internet provider do NOT ever use these useless **** faces

  • mattchapmandraw mattchapmandraws (@mattchapmandraw) reported

    @iiNet Hi I seem to have an outage. The nbn outage site says there are no outages detected in my area. I’m area code 3079. Cheers

  • dragonbait0o0 Dragonbait (@dragonbait0o0) reported

    @iiNet How long is wait times on the phone? Trying to call you guys to help me with my internet...

  • Rob2563 Robstar (@Rob2563) reported

    My 2023 goes is to be rid of my crappy @iiNet service and their clunky, useless toolbox system and cumbersome payment process. Bigger and Better (and easier).

  • jmag233 Jono Golding (@jmag233) reported

    @iiNet EXCHANGE AND WEBMAIL DOWN AGAIN. We out, thanks for the annual days long disruptions to my business and everyone else. 2 times in 2 months is enough.

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet That has been the Twitter response so many times and nothing happens your request has been a common request many times over it’s been over 10 weeks without resolving the problem as an over 30 year customer the past 3 months have been extremely bad service and supply of service

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. From Sydney to Gold Coast, not Australia’s most remote route, #iiNet’s service often non-existent on two separate phones. #iiNet = terrible value and rotten CX

  • THEFDMA Daz (@THEFDMA) reported

    @iiNet Have now spent 7 hours all up trying to resolve #iiNet issues. 4 still ongoing. 1. Reimbursement for a Fetch Mini that was inexplicably sent to me 2 days after receiving the requested Fetch Mighty. 2. Unable to connect Optus Sport to new Fetch Mighty.

  • TObabe64 Heidi Herget (@TObabe64) reported

    @iiNet Paid my bill. Service allegedly “unsuspended”. Still not working. NBN offline. NOT HAPPY. Nothing touched. Claims they have to lodge a “fault”. Have lost a day’s work. NO ONE IS HELPING. 26YR CUSTOMER #378124008

  • amp1874 Peter Vamplew (@amp1874) reported

    Hey @iinet. Maybe if your staff spent more time actually dealing with my problem and less trying to up-sell me an unrelated mobile phone plan then it might be possible to order a modem upgrade in less than 50 minutes and by talking to less than 4 different staff members.

  • ShonkrCom shonkr.com (@ShonkrCom) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Even when contacted, waiting for #iiNet support is endless. How much more of my ******* life must I waste on these idiots and clowns?

  • LiaWeston A Monster On The Hill (@LiaWeston) reported

    Hey, @iiNet - what's happening with the Toolbox login? Have been trying for over an hour and keep getting bumped out.

  • looseonions Nathan (@looseonions) reported

    @iinet could you imagine having one of the few hybrid fibre/coaxial networks in the country, offering 400mbs a second and the downgrading everyone to 100mbs. The network could probably go faster anyway.

  • gav_mck Gavin McKenzie (@gav_mck) reported

    @Rob2563 @iiNet We've been with More Telecom, via CBA, for months now, cheaper and service is via Vocus

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