iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 16
Adelaide, SA 11
Sydney, NSW 10
Perth, WA 9
Brisbane, QLD 5
Geelong, VIC 3
Canberra, ACT 3
Darwin, NT 1
Nowra, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • coreyhfranklin1 Corey Franklin (@coreyhfranklin1) reported

    @iiNet I rang to cancel a direct debit and the CSO told my I couldn’t. All I want is to cancel my DD and receive an invoice by email & send the invoice to the NSW T&G to pay. All the T&G needs is a BPAY number on the invoice which BPAY is an option on the invoice to pay my bill.

  • Makucha Jo (@Makucha) reported

    @iiNet can you please confirm if hosted email service has been permanently removed or if you are working on the issue to have it restored? The wording on the event on your website and some of your own Twitter texts suggests this is permanent? If so why no notice in advance?

  • Loz_rose Lauren Rose (@Loz_rose) reported

    @iiNet Can you guys seriously fix your SMS authentication? I have to re-enter the code 4+ times just to get anywhere on your toolbox. It's infuriating.

  • AnimeAmerica AnimeAmerica (@AnimeAmerica) reported

    @iiNet is there a service issue? I haven't received any notice from iinet but my internet is down for some reason.

  • before293021431 before2930214322 (@before293021431) reported

    @iiNet @iiNet We have been forced to swap to keep our phone service that doesn't sound right to me.

  • suehodges61 sue hodges (@suehodges61) reported

    @CampbellNewman @iiNet @acccgovau Exactly. iiNet seems to have collapsed. When I spoke to the CSO yesterday at around 4 pm he said they were doing all they could to fix it. After that: no fix and no updates.

  • s_mcleod Sam McLeod - @s_mcleod@aus.social (@s_mcleod) reported

    @jasondowns @iiNet iiNet is just TPG (one of, if not the the worst ISPs in Australia), move to @Aussie_BB

  • halcyonst0rm_ sammm; (@halcyonst0rm_) reported

    @iiNet any outages in 2617? Connection is there and I’ve restarted everything but it either times out or is very very slow

  • STFU_Whisper STFUguy (@STFU_Whisper) reported

    @CampbellNewman @iiNet This "outage" is starting to sound like a hack to me

  • before293021431 before2930214322 (@before293021431) reported

    @iinet our business land line has been getting busy signal for all incoming calls calls since the morning. We need help to fix this urgently.

  • LGPorterZ LG Porter (@LGPorterZ) reported

    @DemiCassiani @iiNet @TPG_Telecom We didn’t get an sms at all. However, can confirm that this is both an outage and a permanent change …..

  • coreyhfranklin1 Corey Franklin (@coreyhfranklin1) reported

    @iiNet I love #iinet as a internet provider and I have been a customer for a while. But I didn’t have any luck in canceling my my direct debit or getting an extension on the date I wanted. Thank you. Have a good day.

  • robbie_b_d Rob D (@robbie_b_d) reported

    @iiNet @youituber Hang on a minute.. are you suggesting this is deliberate and permanent?!

  • youituber youituber momo (@youituber) reported

    @SteveMolk @CampbellNewman @iiNet This isnt an outage, they sold us a product did X Y & Z and as of yesterday are now saying it longer does these things, too bad so sad, not our problem. Zero notice.

  • OzSportsGuy Sammy (@OzSportsGuy) reported

    @iiNet Over 24 hours and I need to work from home. Had to cancel a meeting. Just not good enough.

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