iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 10 |
| Adelaide, SA | 8 |
| Sydney, NSW | 6 |
| Perth, WA | 5 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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DDNet - We like Japanese games :D
(@MattSainsb) reported
Yo @iiNet looks like NBN is down in Wollongong? Want to share an update on when it will be fixed, or will you do what you usually do and not communicate at all?
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jason
(@jasonoutten) reported
@iiNet emails all down with iinet hosted domain ? Tried three different devices. All the same ?
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Ben Martin
(@Bennythepagan) reported
@iiNet Hi. Can you please look into an issue with having no internet access on my network for 3351. Done all my resets and troubleshooting.
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Glenn Page
(@glenngpage) reported
Working remotely and up to day 5 without internet...@NBN_Australia @iiNet what are your fault resolution KPIs? And would you accept that level of downtime in your workplace?
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whisaldolf
(@freddstid) reported
@yobigbird @Optus Every one with optus here are having the same issue. Especially using @iiNet as it drops in and out from 11pm last night
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Aiden Campbell
(@Soulsabre6) reported
@iiNet I've already spoken with an agent over the phone who said this was already resolved and I just needed to reset my router and it's not fixed...how can an agent lie to a customer like that?
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Shellie McEvoy
(@shelliemcevoy) reported
Hey @iiNet I’m waiting online so far 14mina, so much for the 3-5min estimate 😩 we haven’t had internet all day yet no outages and I’ve powered down to see if that helps?! Last thing u need after work
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kurt bathgate
(@deepwaters1306) reported
@iiNet lost all nbn tonight network status says working....NOT 3930
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A Batch
(@A_Batch_in_Time) reported
@Spawnlol @iiNet Sorry, should say, this is the ombudsman, they will help if IInet do not resole things.
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DDNet - We like Japanese games :D
(@MattSainsb) reported
@iiNet Do you have any idea how unhelpful “as soon as possible” is? You’re actually costing me money, iiNet. I need to work and I can’t right now, as I need the Internet. A helpful status update with approximate or likely resolution times would be appreciated.
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Tim Richards
(@Aerohaveno) reported
Credit where due - just received excellent service from @iiNet, who upgraded my speed to 100 Mbps while I download a huge amount of backed-up files to my new laptop. and the tech person was in South Africa, so we had a nice chat about Cape Town. :)
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Moritz Willers
(@klarinetteheini) reported
@iiNet how come you pride yourself to be 1st in customer service? It is now two months (TWO MONTHS!!!!) that I am battling with your support to get a problem resolved for one of your customers. He has given up on you. I haven’t: 351138082. Make an effort!
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Glenn Page
(@glenngpage) reported
@iiNet Thanks for your efforts Liz but just offering for a service rep to call me is no different to what I’ve been through the last 4 days. @iiNet and @NBN_Australia need to lift their respective games and sort it out
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Herbie
(@samadhouse) reported
7years plus as customer of @iiNet I'm disgusted at the run around I received over 2 days and no result. Maybe time to move on. #service #iinet
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Ron Baumann
(@DrRonBaumann) reported
Switched from @exetel to @iiNet for my @nbn and I have to say, iiNet service is absolutely spectacular. Polite, professional, knowledgeable, and quick. They had me hooked up in minutes. Meanwhile, I'm still waiting for Exetel to get back to me on the service disruption Saturday.
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