iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 12 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 5 |
| Hobart, TAS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Liz
(@liz_simpson_) reported
@iiNet 4 weeks no ability to call or text from my new plan. No resolution after 5 calls and hours on hold. Complete waste of time, never should have switched from Telstra.
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~Mullins~💙🧡🦴🎄
(@mullinsiscute) reported
gonna have to call off the stream because network issues **** you @NBN_Australia , @NETGEAR and @iiNet
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Rebecca
(@BexualFeeling) reported
@JonathanGwood @iiNet I told the dude to check my history of service. 9 years... I was like if you make me switch and pay for it, I will go to a different carrier who will gladly do it for free.
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max power
(@powerofmax21) reported
@iiNet Yo, how you gonna have an VDSL2 outage for over 4 hours, but list it as "minor" and "resolving asap" when there hasn't been an update since the initial issue.
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Merch
(@FNQDive) reported
@iiNet The guy that rang me was helpful and had good customer service. However, train the staff you have in the chat.
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Molavigne
(@Molavigne1) reported
@madeitobvious @iiNet Good luck, it took them 2 weeks to sort out our issues. Buy a new modem and switch provider if you want service
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Parksy
(@ParksySays) reported
Another @iiNet NBN outage. Happens most days for about 30 mins. By the time you get through to the call centre everything is working again & therefore nothing happens to prevent further outages. Not good enough!
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Stewart Power
(@StewartPower1) reported
@iiNet Nobody replying to DM's either zzzz. Great service.
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Nathan
(@looseonions) reported
@babyeyes__ @iiNet I will literally never want to move, I got 400mbs a second and I’ll never want to go back to nbn after this.
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Merch
(@FNQDive) reported
@iiNet You customer service is pathetic! I aske for a call back in the chat and your staff member called Cyrus said no!
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Kent Johnson
(@KentJohnson) reported
@CrocodileChuck @iiNet iiNET NBN service is fine, I could have saved a couple of hundred a year - IF - the wireless worked. Now I can't return the modem due to corporate ineptitude! Should I bill them for my time spent trying to return it?
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Kit
(@BirdNoises3356) reported
@iiNet Oh it gets funnier! So you've cut my cable service as well as my phone service! Why?!
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Pete
(@petebarron) reported
2 hours on hold last night, no resolution. No internet & unable to work. Thanks @iiNet .
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Kit
(@BirdNoises3356) reported
@iiNet Funny story time! It just took less than 15 mins to swap back to Optus yet it took @iinet nearly 12 days to swap me over to their system about 4 months back. It's almost false advertising to say you provide a phone service. It's definitely not worth the $15 or so a month.
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Jonathan (Jono) Greenwood
(@JonathanGwood) reported
@BexualFeeling @iiNet It all comes down to more money, doesn't it?
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