iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 9
Perth, WA 9
Melbourne, VIC 7
Brisbane, QLD 4
Adelaide, SA 4
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • mooshka79 Kristy Himbrechts (@mooshka79) reported

    @iiNet doesn’t care about the customer or rectifying their errors all they do is keep charging you for their errors and don’t refund!!

  • JustJimWillDo Jim Campbell (@JustJimWillDo) reported

    @PetraAu @iiNet Yes, I've been watching your tweets. The whole thing is entirely stupid, but they appear to have you over a barrel. You can change providers (either of internet or just of email), but unless you keep paying iiNet, you're gonna lose any emails that people send to that address.

  • PetraAu Petra Campbell (@PetraAu) reported

    Wow. Been with @iiNet 20 years. Now cant receive outlook emails cos exceeded 1 mb limit I’d never heard of. But can’t get on webmail to delete emails cos exceeded mb limit & emails not loading. Whats iiNets solution? Purge my entire inbox of everything. Or forward to gmail.🤬🤬🤬

  • RodChapple rod (@RodChapple) reported

    @mikeamor7 @iiNet I've had iiNet since it's inception when I lived in Perth. I would say complete opposite. Never once had an issue and customer service fantastic.

  • authorsrgen Just the "G" (@authorsrgen) reported

    @PetraAu @iiNet Should of asked how to do that or perhaps asked to speak to a tech person. Time to look for a different service?

  • JustJimWillDo Jim Campbell (@JustJimWillDo) reported

    @PetraAu @iiNet Oooh, the poor dear. Are they cowering in the corner? Did you make them cry?

  • mooshka79 Kristy Himbrechts (@mooshka79) reported

    @iiNet and now tell me someone will contact me in 1-2 working days. Biggest joke of a customer relations department

  • Zaphod_BBX Zaphod Beeblebrox (@Zaphod_BBX) reported from Port Macquarie, State of New South Wales

    @PetraAu @iiNet Using Google Drive to send and receive mail won't stop your problem because it still resides on IInet servers. The 1MB limit is ridiculously tiny. Suggest you bite the bullet and move to a Gmail or Hotmail address. Then you aren't tied into you internet provider for email.

  • mooshka79 Kristy Himbrechts (@mooshka79) reported

    @iiNet worst customer service ever. Made me pay twice for a connection at the wrong address still no refund and now charging again to fix!

  • PetraAu Petra Campbell (@PetraAu) reported

    @TheRealNumber6 @iiNet 20 years worth. Told them repeatedly today not to touch. I’ll do it. But cant access.Thing is, no notice. It came on heels of something that happened to their storage ability last year found out today. Clamping down but did not implement with an information campaign. Had no idea.

  • mooshka79 Kristy Himbrechts (@mooshka79) reported

    @iiNet and you want to charge me again to fix your error - disgraceful

  • mariasofi 💧Maria Sofi (@mariasofi) reported

    @PetraAu @iiNet Am an iiNet customer from before it became iiNet (aka Ozemail). My official email address is @ozemail etc. Your post worries me... I dont want to be forced to change my official email address!

  • PetraAu Petra Campbell (@PetraAu) reported

    @mariasofi @iiNet @ozemail Just recently spent a few days unsubscribing to emails never subscribed to find several with no unsubscribe button.

  • maystation4 Steve May (@maystation4) reported

    @iiNet You should already know what is happening. Heading into day 6 not internet and a daughter doing her HSC trying to hotspot from a phone. Amazing service iiNet. Wonder if I’ll get that phone call tomorrow. @Telstra

  • weezmgk Comrade Weez (@weezmgk) reported

    @iiNet Looks like you have fixed the problem, it is working OK now, thank you

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