iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 9 |
| Adelaide, SA | 8 |
| Sydney, NSW | 7 |
| Perth, WA | 6 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Cwowl.
(@xoreye) reported
@iiNet service is down, can't even log into your website using phone wifi. Any explanation? Please don't respond with "we're happy to look further into Yada Yada what's your account?" Simple answer here please.
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Daniel Casey (he/him/his)
(@DanielCasey_CBR) reported
New modem arrived from @iinet today. Already it’s not working. What a surprise.
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Daniel Casey (he/him/his)
(@DanielCasey_CBR) reported
So @iinet just sent me a bill for a month in advance - even though THEY are terminating the service on ME in 6 days time!
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Daniel Casey (he/him/his)
(@DanielCasey_CBR) reported
@NBN_Australia @goodtel My existing services with @iiNet are being cut because they are turning off the VDSL network.
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ItsJustAlexAU
(@ItsJustAlexAU) reported
@iiNet my internet service has been disconnected, but the bill has been paid..can someone help get it back up?
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Johnybhoy
(@Johnybhoy) reported
Expensive plan. Eventually, after 16 years as a loyal customer I moved to another internet provider. Their reaction? A shrug of the shoulders. Pathetic. @iiNet - you should be ashamed.
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Michele Fay Dobb
(@MicheleDobb) reported
from
Westfield, State of Western Australia
@iiNet Look I just received another one 5 minutes ago after one earlier today to which I responded.m, and was told emphatically I wouldn’t receive anymore. #Do you actually believe you can help me?
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Neil Gardiner
(@TonkaPome) reported
@iiNet Can you please get someone from Australia to call me, not the Philippines. I don't understand a word they say and the call quality is terrible and keeps dropping out and if I don't answer their call they close the ticket.
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kael
(@Kqels25) reported
@iiNet PC's wifi card **** the blanket. apologies for the passive aggressive message; this was not your guys' fault.
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Nicholas Seto
(@nick_luxadvisor) reported
U have misled me @iiNet about porting my wife's mobile & I have told u 3x we r not going ahead. Yet I'm still be called/emailed bout the transfer & u have now invoiced me for services not even activated. This is #poorconduct cancel & do not bill me ref: 371788357, ref: 371675036
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Michele Fay Dobb
(@MicheleDobb) reported
from
Westfield, State of Western Australia
@iiNet hello do you actually record in an@appropriante ( that is, not just computerised repetition) as I am frustrated as thought I sorted my issue yesterday and have messages and emails suggesting no attention paid. Bad business ethics.
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Ian Oldham
(@ioldham) reported
@iiNet Doesn’t help someone going overseas today does it. Try putting your management through some basic service training - don’t make changes that have serious flaws that require you to work on fixes. Two years ?! Pathetic service. Pathetic management.
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💬 Based on your likes…
(@DanInADL) reported
I’m moving house in a couple of weeks. @iinet know this because they are transferring my service from to my new address on that particular day. So they have posted some new equipment out to me. Do you think they have sent it to my current address or the house nobody lives at?
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Kate
(@KateWarren82) reported
from
Sydney, State of New South Wales
@NBN_Australia @iiNet do you think the #darlingpoint planned outage for 11 hours tomorrow is really fair, given we have an unplanned power outage now in this area. NBN has been out since after 1pm.
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Zimboy
(@Zimboy_Rob) reported
@iiNet I just changed my nbn over to you guys. I've hooked up new modem and have internet access. Do I need to cancel my service with old provider or was that done automatically?
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