iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 9 |
| Sydney, NSW | 8 |
| Perth, WA | 7 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 2 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa G 🕯
(@daffy_rocks) reported
@iinet 0.4 speed for 4 days with no resolution in sight, despite many, many calls. Really not great service.
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Julian Griffin
(@JoolzCheat) reported
@ElaurantScott Yes, my @iiNet internet has 5% packet loss. Tech support there says everything is fine. My service is not NBN, but rather TPG FTTB
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venessapaech (rhymes with cake, she/her)
(@venessapaech) reported
@iiNet what’s with your service in Geelong. We’ve had atrocious to non-existent connectivity for days now.
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KB#7718 🤙🥃🎮
(@KBGoodness) reported
@Badger_tbg @iiNet We still have the telecommunications obudsman who can deal with all jazz here. I would strong recommend @Aussie_BB . I was with iinet for about 8-9 years and once tpg took over it went to hell and the service become subpar and I understand networking :/
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Peter Thiele
(@Thiele_Peter) reported
@iiNet Hi my client and I have been on the phone to iiNet support for over an hour. The last 30min we have been on hold waiting for you to fix an email issue with an email address. any chance we get an update on what is happening???
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Rob
(@shumba60) reported
Hey @iinet I have had to call numerious times to cancel the Home Wireless Broadband. When I try to answer an incoming call from iinet it disconnects. If you want reference numbers I have them. #australia #iinet #broadband
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mau
(@audinosaur) reported
@iinet hi team any chance you could please reset refresh my port? Trouble reconnecting
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Fahd
(@FahdAlwhab) reported
@iiNet absolutely appalling hrs spent talking to different people asking the same question. Ordered a modem since u claim that's the issue and the order wasn't even processed. Absolutely the worst
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Pete Perth
(@peteperth) reported
@iiNet No, we’ve been down every path. I’ll never get back the time spent waiting on hold, not getting callbacks, rehashing notes, small talk to cheer up sad CSR’s, pulling hair out, waiting on hold so CSR’s dont do notes in ACW, driving 100km roundtrips, screaming at the air. No more!
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Gabrielle Kuiper
(@GabrielleKuiper) reported
@iiNet I've spend over 3 hours over 2 months trying to fix a voicemail issue and it's still not resolved. Your service used to be fantastic. What is going on and how do I contact someone who can actually fix it?
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John Semmens
(@J90522150) reported
@Aushiker @slpng_giants_oz @iiNet Never watch the **** don't think that I would bother putting money there.
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The Colinputer
(@TheColinputer) reported
@iiNet hey there. So I made and error when signing up for a iiNet mobile plan. And did it as a new customer rather than excisting. Is there anyway to rectify this so I can get the bonus data? The mobile service is not active yet. Sim is still being shipped to me.
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Leah
(@strikhedonia01) reported
@twistieman @iiNet Finally got one out. Took them two visits over a week or two but it seems now that they have actually fixed the problem.
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benny
(@_benny4) reported
@iiNet Getting transferred yet again. What happened to you? Know TPG are the overlords, but paid extra for customer service which is non existent now! You were ready to disconnect another customer from a wrong address; seriously bad! Hey @Telstra long term customer here, wanna help out?
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Shane Potts
(@Pottsy87) reported
@iiNet Is there an outage in Macleod, internet isn't working
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