iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 9 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Lauren
(@cloudcitizen) reported
@iiNet @whirlpoolnetau I thought #iiNet was supposed to be in telephony, yet even its telephone support is inaudible, a TOTAL DISASTER. I can't even log in to change the card with which I pay it. If you want decent connected service, AVOID #iiNet.
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Mr Rager
(@Itz_MrRager) reported
@iiNet since being taken over by @tpg you have gone so far downhill, constant drop outs, I am without internet more then I am with it, customer service is terrible with abusive workers, please go back to the good old days, I will most likely leave your service, many agree!
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Name
(@evilspew) reported
@iiNet ticket 365275611. I accepted a retention offer to switch back to you from another ISP - still waiting for my speed upgrade. How much longer? Also, i note that in my ticket there are emails i never received.
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Rodrigo Andueza
(@randueza) reported
from
Sydney, State of New South Wales
@iiNet since this morning not connecting to the network, any outages in Glebe area?
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Admiral_Dark
(@thedarkadmiral) reported
@iiNet love how it says no issues at my exchange, but my internet has been down for an hour…
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Dedro
(@DedroWasTaken) reported
@iiNet help me I barely have internet ever
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Meg
(@megtdennis) reported
@iiNet @jaq_reid iiNet - the worst service. We have an outage but you provide zero info. Support call wait times over an hour. The only way to get you to respond is lodge complaint with TIO
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Kawaii Prole 🦖🚬
(@tron_applebaum) reported
Sooo @iiNet amazingly fast service but you gave me less than 24 hours notice that someone was coming to install it today AND you apparently need 24 hours notice to reschedule? And no one replied to the text I replied to yesterday. I'm very confused?
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Richard Kangard
(@JimothyGweedz) reported
@iiNet Awww yeah we’ll just run some more tests and call you back (then never do)
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Toenaya 💜💀🤍🖤
(@Toenayaa) reported
sorry guys. @iiNet problems once agaiN!! they wont fix my upload speed properly :)))))))))
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HarlsAUS
(@harlsaus) reported
@iiNet internet has now been down for 9 hrs here in Balmain, Sydney
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Cesare Mammarella
(@Erasec) reported
@iiNet If 6 of your staff can't help doubt very much if you would be any different...
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Dedro
(@DedroWasTaken) reported
@iiNet I had someone come over to fix my constant dropouts on VDSL. The guy that came over change the connection type on my router from Dynamic IP to some PPPOE connection but never told anyone the details. So when it dropped out again, we weren't able to rectify the issue again.
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Dr Hayley Boxall
(@hayleyboxall1) reported
Hey @iiNet I thought you guys provided 24/7 support? It's what your website says! Tried to call you at 830 tonight and got told to call back during business hours. Sooooo which is it???
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Michael Li
(@heymiiike) reported
@iiNet when do we expect the outage will end in VIC?
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