iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 9 |
| Sydney, NSW | 8 |
| Perth, WA | 7 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 2 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Darryl Mason
(@DarrylMason) reported
It's 2023, and the local @NBN still switches off everytime it rains. it rained 12 times today, so 12 outages Until 6pm when it just shut off completely for everyone around me. No messages, no explanations from NBN or @iiNet. They charge $70 to $120 a month for this pathetic crap.
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Antifa Payne 🎹😈
(@CarlDPayne) reported
@KentJohnson @iiNet We finally got it settled but not before hours of waiting for call centres, for email replies, for any real action It’s a universal issue of course, iiNet is just one example Public & private organisations all hide behind on-line & ‘self-serve’ walls The bricks are countless
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Fisk
(@Fiskorama) reported
@ajphelo @iiNet iiNET is shocking. Simply unbelievably poor service.
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Dean Lewis
(@deanfrommelb) reported
@iiNet With telcos and ISP's I'm used to seeking help through online chat with the company. Having a call, waiting around is unacceptable in 2023. Online chat seems only for sales, is this right?
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Ash 👻
(@queenmashie) reported
@kateloh @iiNet Looking at switching today. I’ve had too many issues. First instance of me trying to fix things resulted in them updating the account information to be a random amalgamation of my partners name and mine so I can’t even prove my identity because it’s messed up on their end 😡
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Chandra
(@koolhunkchandra) reported
@iiNet surprised by how bad your service is, I had signed up few days ago and money has debited from account but no invoice issued or progress on my connection, customer care calls never get connected @acccgovau is there no protection for customers here
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Antifa Payne 🎹😈
(@CarlDPayne) reported
@iiNet DM sent. Seems finally to have been resolved. Hidden & impenetrable management processes are not confined to iiNet. It’s a corporate disease, perceived as efficiency. It’s really just “**** YOU” to the customer……
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raiks
(@raikva1) reported
@iiNet are the servers down??? Nothing seems to work cant even test the speed and modem saus it’s connected to the internet but we are getting no internet connection help?
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jd_sullivan
(@jd_sullivan) reported
from
Burnside, State of Western Australia
@iiNet what’s happening with your service at Prevelly ..it’s down
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Ash 👻
(@queenmashie) reported
Thank you @iiNet for absolutely wasting my time. I waited an hour and 25 minutes, all for you guys to hang up on me before I can even speak to someone. Hate the fact I’m tweeting this but seriously this 👏 isn’t 👏 good enough👏.
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RobS
(@Ozludo) reported
@iiNet Hey guys - have been waiting for resi broadband tech support to pick-up since 4.30. It has been an hour on hold. No offer of a call back. This is the third outage this week, probably the tenth time in the last 6 weeks. Could someone please respond? This is ridiculous.
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Kristin Moore
(@kristinmoore2) reported
@iiNet @NBN_Australia hey - I’m fed up with this crap - it seems my service is down more often than it’s up. No, I won’t ring up .. again..I’m sure they’re sick of it too. No quiet night in watching Bump. Blergh
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Jan Bowman 🌈 @janbowman@mas.to
(@JanB_QLD) reported
@iiNet there is a very strange and unprofessional announcement at the beginning of calls to your service numbers.
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elaine
(@emmperth) reported
@iiNet please answer the phone. Internet is broken. Over 20+ years and I’m thinking about leaving you.
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Ziphora 🌭 Fire Dawg Vtuber
(@Ziphora_Art) reported
@iiNet It'd been 3 days. It's not because the router needs to be restarted. We've called and it took 2 days to really get a response on what's happening. It's the node to the premises that's the problem and it's still not fixed.
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