iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 12 |
| Adelaide, SA | 10 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Geelong, VIC | 2 |
| Brisbane, QLD | 2 |
| Canberra, ACT | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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John Banks
(@johnban81940041) reported
@iiNet. No surprise after having found my way round the call centres and found a manager in Oz to look at the service issues I've suffered, promised a call and nothing. Yes I know there was a lockdown in SA on Tuesday, but not surprised that @iiNet can't manage that either!
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John Banks
(@johnban81940041) reported
@iiNet Well no, how about you tell me here and now why you have such stupid processes in place in your SA call centres?
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Ropeable
(@wupdater) reported
Speedtest results... 30.0 Mbps down and 0.2 Mbps up. Any other @iiNet customers in #SEQ with same issue? #internetdown #InternetOutage
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M S
(@xxbubblegum5) reported
@iiNet is there an outage in Melbourne? I activated my mobile service over a week ago but still no service.
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Yam defo, Yam.
(@rrogerramjet) reported
@ABandAssociates Since it was bought by @tpg its gone from middling to awful. @iinet even outright lied to me that the VDSL network was being upgraded.
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John Banks
(@johnban81940041) reported
@monicabridget21 Always dig deeper. It's the same as when you talk to a call centre, as I'm doing now, @iiNet, never admit any mistake or allow any deviation from process.
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BB
(@WhiteboardKing) reported
@Telstra has a genuine issue with their new via app chat. Over 24 hours invested in chat alone, 12 phone calls and my 4g backup they directed me to use until my nbn could be connected is still pumping out 0.1mbs at peak speeds... easy money you lot @iiNet nows your chance!
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sounds delicious
(@spicynoise) reported
@iiNet No one takes responsibility, no one cares enough to really fix things. Departments don’t talk to each other. I’m about to seek internet elsewhere because this is pathetic.
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Tristan
(@reject_cky) reported
@iiNet Could not be more disappointed with your service. Regularly cuts out or struggles to keep up with demand. And we're not streaming 4k videos or playing hi-def games online. We can't even stream a bloody episode of Bluey without it pausing to buffer. They're 7 mins long!!
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Rob
(@shumba60) reported
1/3 Having used @iinet 's Home Wireless Broadband for a day now. Here are some observations. The AX 5400 modem is connected to a Dell Workstation via ethernet. The 4G signal was green until about 11:15AM when it went red. A short while after that the signal went off...
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John Banks
(@johnban81940041) reported
@iiNet the poor lady I'm on the phone with now has to get her supervisor to come to her desk to talk to me, because your rules don't allow her to transfer the call to the supervisors phone. I'm now on hold whilst her handset is sanitised! What a shambles you people are!
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Tunic
(@captainflux) reported
@iiNet The query was not about credit for downtime, it was about compensation for loss of income while I sat here like a ******** all morning, waiting for someone who was never coming.
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John Banks
(@johnban81940041) reported
@iiNet 30 minutes on the phone already. There's a fault with the internet at a property we rent out, Sydney's in lockdown and your people in South Africa won't agree to contact our tenant to sort out the issue.
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Don Fury
(@fragmentoffear) reported
Check out my Speedtest results! 15.1 Mbps down and 4.4 Mbps up. How do your speeds compare? Hey @iiNet I am paying for 25Mbps. I did your speed test at 12:30am with no one else in the house using the Internet. How can I improve my speed? Any ideas?
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Nic Chamberlain
(@Nicchamberlain) reported
My @iiNet internet has been shaky/slow/useless for 8 weeks. 2MB upload this morning. Supervisor suggestion “you pay for a private technician to check it out”. Serious suggestion. You guys are an embarrassment #telstraindisguise
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