iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 10
Sydney, NSW 8
Melbourne, VIC 6
Adelaide, SA 5
Brisbane, QLD 5

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • redruby17 Dr Jos 🇦🇺🇫🇷🇱🇧 (@redruby17) reported

    I'm in the middle of an online course @iiNet and the internet just died. Help please asap

  • TheDrunkenGnome Voidrei (@TheDrunkenGnome) reported

    @iiNet So my connection dropouts have gotten a lot worse since support contacted me. I emailed on Sunday, but haven't heard back. my router is now needed a reset after most dropouts as it's wanted me to manually setup the DNS

  • redruby17 Dr Jos 🇦🇺🇫🇷🇱🇧 (@redruby17) reported

    @iiNet I've sent you everything! please fix this asap

  • johnban81940041 John Banks (@johnban81940041) reported

    @acmadotgov are there any scammers impersonating @iiNet out there? If so can I get their details please. I suspect their customer service would be much better.

  • Zommbierabbit Steve Hegarty (@Zommbierabbit) reported

    @redruby17 @iiNet I only use them if I'm away from home. Out in the bush etc. and then I just buy a recharge from Coles to last a month. $20. When I was having the same problem your having now it was a great help. No good for watching netflix etc but great for just searching the net emails etc.

  • TheDrunkenGnome Voidrei (@TheDrunkenGnome) reported

    I think my router is dying. I'm getting disconnected constantly, but the @iiNet status page indicates no issues. It's been happening for a while, but it's getting worse, I've been disconnected 4 times in the last hour now

  • VacuousNess 💧 Vacuous Fair Dinkum Covfefe _Au Pair (@VacuousNess) reported

    @NBN_Australia Congratulations. Your status says, your conducting planned maintenance until 6am, but no interruptions will be experienced. FAIL. Our broadband is out completely and I’ve work to do. Good on ya. Oh and thanks for the prior warning. @iiNet Another LNP govt fail.

  • ZeroArmour Allan Randall 알란 란달 (@ZeroArmour) reported

    @iiNet It's been 10 minutes since I turned it back on, still down.

  • KelvinBaggs Kelvin Baggs (@KelvinBaggs) reported

    @NBN_Australia Total outage in Brisbane, Adelaide street for 16 hours and no updates. @iiNet

  • numloxx Carsten Bauer (@numloxx) reported

    @iiNet Thank you for your help, Abu Bakr was really helpful in fixing the issues I had. One final question, does iiNet Netphone still have voicemail that gets sent to your email address? I can't find it in Toolbox anymore.

  • johnban81940041 John Banks (@johnban81940041) reported

    @iiNet Done that before, worse than useless. Told to sit and wait... For a phone call that never came!

  • rogery Roger Yerramsetti (@rogery) reported

    An @iiNet customer my entire adult life but will soon be a @Telstra customer (only regional broadband provider at new place). But oh my, online service is woeful, I've no idea if new connection is underway, and can't find anything useful on website. iiNet service is underrated!

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iinet our internet is down. Any outages in Brighton Vic?

  • johnban81940041 John Banks (@johnban81940041) reported

    @iinet another one “Still waiting for refund for service that could not be provided 8 weeks ago disgusting service there is no customer service just duck shoving and avoidance the customer support calls go overseas pathetic service all round...”

  • numloxx Carsten Bauer (@numloxx) reported

    @iiNet Yes please. It is a rather technical question, your support agent was unable to answer, hence why I tweeted you.

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