iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 11
Adelaide, SA 8
Perth, WA 7
Sydney, NSW 7
Brisbane, QLD 2
Geelong, VIC 1
Nowra, NSW 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • brandybongos Brendan A Jones (@brandybongos) reported

    @iiNet I have made 5 calls on this issue, Leo. I’ll DM you.

  • _St_Mack St Mack (@_St_Mack) reported

    @iiNet why are you promoting a rival service?

  • TheDrunkenGnome Voidrei (@TheDrunkenGnome) reported

    @iiNet So my connection dropouts have gotten a lot worse since support contacted me. I emailed on Sunday, but haven't heard back. my router is now needed a reset after most dropouts as it's wanted me to manually setup the DNS

  • AnthonyLee59 Anthony Lee 🌏 (@AnthonyLee59) reported

    @iiNet NBN is down in Carindale Qld. 4152.

  • numloxx Carsten Bauer (@numloxx) reported

    @iiNet still getting disconnections. 13 Jan 0536/0540 14 Jan 0904 15 Jan 0358/0420/0520/0617/0741/0805/0838/0902/0923/0945. Please fix this as it's starting to piss me off when I'm trying to work.

  • rogery Roger Yerramsetti (@rogery) reported

    An @iiNet customer my entire adult life but will soon be a @Telstra customer (only regional broadband provider at new place). But oh my, online service is woeful, I've no idea if new connection is underway, and can't find anything useful on website. iiNet service is underrated!

  • Gervo1865 L Gervasoni (@Gervo1865) reported

    @iiNet you phone when I have asked for email contact and at times I have told you I am not available. You don't respond to emails or texts and when I ring back network busy every time. Why not email or text me the update. I am not happy!

  • Joe99060064 Joe (@Joe99060064) reported

    @iiNet Hi i am on my gateway and am unable to find any sort of help to be able do find NAT settings as I am trying to port forward to my friends, any help would be appreciated!

  • freddstid whisaldolf (@freddstid) reported

    @Optus @OptusSport @iiNet internet and phone service dropped out for a bit Taree area. Do you guys know why?

  • written_poorly Poorly Written (@written_poorly) reported

    @iiNet @SixersBBL You don't have a god damn thing. Your customer service is pathetic as is the quality of your service. Your claim to be number 1 in customer service is a blatant lie.

  • occams_razor_ Grant (@occams_razor_) reported

    @iiNet internet is down in Kellyville NSW 2155. Start of an important work day for me and I can’t connect for meetings. Falling back to Telstra mobile data. Please update ASAP

  • countrypebbles Rhonda (@countrypebbles) reported

    @iiNet Hi, are there issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working but the landline has stopped. We've tested the line with multiple handsets but there is no dial tone. Restarted both NBN modem and router/phone box many times but the phone is not working.

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    @mwheatland @iiNet Well, I get up to 7 Mbps sometimes - whoopee! - but it goes up and down. I had five days a few weeks ago where I had no internet at all - and I need it for work. I'm 1.5 k from Sydney's CBD. Good luck!

  • numloxx Carsten Bauer (@numloxx) reported

    @iiNet Yes please. It is a rather technical question, your support agent was unable to answer, hence why I tweeted you.

  • Lise_in_Oz Lise Williams⚓🇨🇦🇦🇺🏒 (@Lise_in_Oz) reported

    @rogery @iiNet @Telstra You poor man!

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