iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 15 |
| Perth, WA | 13 |
| Adelaide, SA | 11 |
| Sydney, NSW | 10 |
| Brisbane, QLD | 5 |
| Geelong, VIC | 3 |
| Canberra, ACT | 3 |
| Darwin, NT | 1 |
| Nowra, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Keh Jeh 🌘.🌗.🌖.🌕
(@EyemanPat) reported
@iiNet What a complete BS system this is abd if you have issues on Australia’s Eastciast and call them at 7.00 AEST their answer is “sorry we do not have anyone to answer your call, please call back during normal office hours’. What a complete BS organisation I am now stuck with.
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Mike Katz
(@KatzMJ) reported
@iiNet just been hung up a manager. Been chasing a resolution to no internet on a new provision account. Very poor disappoint customer service. Had four calls with your company over two days and no one can help me.
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Keh Jeh 🌘.🌗.🌖.🌕
(@EyemanPat) reported
@iiNet Well yet again the irony of iiNet trying to act as a telephony company - you cancel someone’s service so how do they contact you apart from email - gee I wonder???? Mmm maybe you need to workshop this answer
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Keh Jeh 🌘.🌗.🌖.🌕
(@EyemanPat) reported
@iiNet And 6 hours later (which equates to 12 in total) I still have no phone and #iiNet continue to prove they don’t understand what a telephony company does? I got a reply to my email but no reinstatement of my phone service. The weight of poor service is killing the #Hawks you know?!
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Thrill Tweeter
(@thrill_tweeter) reported
@iiNet my elderly parents are at San Remo Phillip Island. Landline and internet have been dodgy the last few days. Is there an issue in that area? Also if it’s the modem that’s the problem do you send out free modems - theirs is quite old?
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Phullee
(@Phullee) reported
Hey @iinet would be good if you could update your outages on your network status webpage…or are you having network issues too
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$5Kto$50K
(@ViajePa100) reported
@iiNet I need an agent to call me asap to fix my phone, thanks
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s. 🦄
(@beebopsol) reported
@iiNet hi my internet speed is very slow atm. Are the issues with the nbn in melb 3004 area?
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Mary O'Brien
(@marywaratah) reported
@iiNet poor nbn internet in 2045. Any clues?
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🤔Justin wants to know
(@ecoscore) reported
Is @iinet email #spam filter broken? It’s always been very good but getting lots in my inbox in the past 2 or 3 weeks
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Flemo
(@Flemo36) reported
@iiNet your customer service is lousy. I am trying to cancel my account and you couldn’t be making it more difficult
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NIRANJAN SOMASHEKAR
(@niranjan007) reported
@iiNet is there any outage in Kallangur? Thanks
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Keh Jeh 🌘.🌗.🌖.🌕
(@EyemanPat) reported
@iiNet Herein lies the BS that is iiNet - they didn’t give a stuff when they cut off my service and I couldn’t call anyone. But I place a complaint with the TIO and guess what - a Justin from customer service rings. So to all iiNet customers if u want proper service put in a complaint!
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Ria H (Feed Zone Specialist)
(@RiaHopkins13) reported
@spicynoise You’re telling me they haven’t sent the giant @iiNet robot out to help?
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PinkRayneDrop
(@PinkRayneDrop) reported
@iiNet Sebastopol,Vic has had no internet connection for 24hrs. Webpage says no problems, but clearly is
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