iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Adelaide, SA | 56 |
| Melbourne, VIC | 55 |
| Sydney, NSW | 33 |
| Brisbane, QLD | 20 |
| Perth, WA | 14 |
| Canberra, ACT | 6 |
| Geelong, VIC | 2 |
| Parramatta, NSW | 1 |
| Darwin, NT | 1 |
| Sippy Downs, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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ana france
(@roslw) reported
@iiNet home internet down InnerWestSydney. Sim only modem Not NBN. Great start to lockdown IiNet! You really need to set up messaging help as alternative to clunky voice calls. Fast & one thing Telstra gets right.
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sounds delicious
(@spicynoise) reported
@iiNet No one takes responsibility, no one cares enough to really fix things. Departments don’t talk to each other. I’m about to seek internet elsewhere because this is pathetic.
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Ria H (Feed Zone Specialist)
(@RiaHopkins13) reported
@spicynoise You’re telling me they haven’t sent the giant @iiNet robot out to help?
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sounds delicious
(@spicynoise) reported
… I’ve called about 5 times, been with @iiNet for ages, and just keep getting stuffed around. Great customer service my butt.
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Troy
(@troyjh) reported
@iiNet Looks like an outage on VDSL2 in Belconnen Area in the ACT?
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Michael Scott Hand
(@Himmathand) reported
72+ hours without internet. @NBN_Australia technician visited last week and told us there was no problem with the line. @iiNet seem utterly uninterested in providing support. Feels like I'm in 2003.
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cure
(@cure9mm) reported
@Murdr_iN @iiNet 7 years and it’s still **** with nbn I’m losing my mind I can’t even upload my resume to a website
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John Banks
(@johnban81940041) reported
@iiNet the poor lady I'm on the phone with now has to get her supervisor to come to her desk to talk to me, because your rules don't allow her to transfer the call to the supervisors phone. I'm now on hold whilst her handset is sanitised! What a shambles you people are!
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sounds delicious
(@spicynoise) reported
Ok can anyone recommend other ISPs cos @iiNet are giving me the run around. Apparently calling to say you’re moving and need your NBN moved means you want wireless internet, then you call to get that fixed and told to give it a chance (it’s terrible), then you call again…
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Simon Cropp
(@SimonCropp) reported
@iiNet speed has dropped to ~3Mb in watson canberra. any known issues?
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Dr Anthony Burton
(@ABandAssociates) reported
Hey @iiNet can you please advise of the issue in the Network in the North of Canberra? I’m needing to hotspot off my phone for work and I’m pretty sure I’m rapidly chewing through my data
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John Banks
(@johnban81940041) reported
@monicabridget21 Always dig deeper. It's the same as when you talk to a call centre, as I'm doing now, @iiNet, never admit any mistake or allow any deviation from process.
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Wishing I was pedaling
(@DavidRafferton) reported
@spicynoise @iiNet Wow! Hey @iinet how about you just get your staff to give a 💩 to their customers call/concerns. Perhaps remind them the the person on the other end of the call keeps them in a job? You used to be great when support was in Australia… 🤔
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Ben Schwabe
(@benschwabe) reported
@iinet @NBN_Australia It seems everyone’s NBN is down in Broome, WA but no status update on your websites. Any ETA for a fix?
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Yam defo, Yam.
(@rrogerramjet) reported
@ABandAssociates Since it was bought by @tpg its gone from middling to awful. @iinet even outright lied to me that the VDSL network was being upgraded.
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