iiNet

iiNet Outage Map



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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

iiNet Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 77
Perth, WA 51
Sydney, NSW 48
Brisbane, QLD 32
Adelaide, SA 25
Queanbeyan, NSW 11
Canberra, ACT 5
Geelong, VIC 3
Burwood, VIC 3
Hobart, TAS 2
Mango Hill, QLD 1
Denmark, WA 1
Wodonga, VIC 1
Newcastle, NSW 1
Central Coast, NSW 1
Darwin, NT 1

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iiNet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • Bridie (@Bridie_WA) reported

    Hi @iiNet, my Westnet email account is not working. I have tried to log in but it says incorrect details and I'm not prepared to put my credit card or bank details into your website so I can receive an email with this info. Please advise what I can do.

  • 🦄 Flip Prior 🦄 (@FlipPrior) reported

    Dear @iiNet if you don't fix my internet soon or respond to emails in a timelier fashion I am going to have to cancel my service ... after you give me a refund. Whatever your technician did to fix the line yesterday has made it even WORSE arghhhhhh

  • Charlize Theroff (@CharlizeTheroff) reported

    @iiNet wondering why my nbn is running as slow as a lame dog?

  • Not a Canberra Bubbler 🌲🌏🌲 (@MSMWatchdog2013) reported

    @AEBayley @iiNet I tried to help my sister sort out problems with iinet. It was an absolute nightmare. Solution: Signed her up with Mate Communicate. She's not had a problem since. Give them a ring & you'll be able to judge from one phone call their approach to customer service. Best wishes.

  • 🔥💧🐝🐝🌱🐞💧 (@AEBayley) reported

    Customer service @iiNet up to its usual low standard. Pd invoice on CCard so they send separate invoice for .72c as CC fee after invoice paid. Why are they only corporate not calculating invoice at payment. Will they charge a fee again for CC payment of the SEVENTY TWO CENTS?

  • They're Gunna Kill Us (@TheyreGunnaPod) reported

    @Telstra , @iiNet and @NBN_Australia can't seem to sort our internet. They're aware we also have almost no phone signal but apparently that creates no sense of urgency. 3 weeks from now, they reckon, which will be 6 weeks of bullshit all up. That's if it happens, which I doubt.

  • katie duggan (@Katie0o0o0) reported

    @iiNet I understand that, but have been told by your colleagues on numerous different phone calls that it shouldn't take almost a month to receive an appointment, you would think once someone has highlighted an issue at least 4 times in a week efforts would be made to resolve it

  • katie duggan (@Katie0o0o0) reported

    @iiNet is it normal to wait a month for an appointment with a tech to set up broadband service despite numerous phone calls and 'esculations' from your team ? Have tried to cancel my service but given more false promises that my issues will be resolved as a priority🤔

  • Rhonda (@countrypebbles) reported

    @iiNet Hi, Any issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working great/fast but the landline has stopped working. We've tested the line with 3 different handsets but there is no dial tone. Restarted both the NBN modem and router/phone box multiple times.

  • Gemma Edwards (@Gemasp) reported

    @iiNet Well apparently due to the change to Vodafone services are seen as prepared & bill is issued & due the same date..... funny how my service has always been prepaid but yet bills were always issued in advance & paid before the next cycle started.

  • Gemma Edwards (@Gemasp) reported

    @iiNet Good work iiNet!!!you have totally turn to ****. I will be taking all my services elsewhere.

  • Harry Partington (@HarryPartingto4) reported

    @iiNet I keep having random outages, multiple times every hour it just stops working, comes back on after about 10 minutes and then goes off again about 10 minutes later and so on. Any reason why or how to fix it?

  • Gemma Edwards (@Gemasp) reported

    @iiNet pls explain how you can issue an invoice & have it due on the same day!! I don’t give you debit my account but you are giving me a chance to pay it through another means if I choose to do so.

  • Troy (@troyjh) reported

    Hey @iiNet VDSL down in Aranda, ACT?

  • I had one once. Didnt like it. (@rrogerramjet) reported

    Great. @iiNet VDSL is now reduced to the 'when it rains it doesnt work' state. Im pretty sure Lesley who called me absolutely lied about the network being upgraded too. I see no evidence of that. Welcome to @TPG_Telecom Garbage.


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