iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 9
Perth, WA 9
Melbourne, VIC 7
Brisbane, QLD 4
Adelaide, SA 4
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • tom1962 Tom Massarella (@tom1962) reported

    @iinet Internet keep dropping out at 2526? Seems to be a problem in our area. When will it get fixed?

  • Kqels25 kael (@Kqels25) reported

    @iiNet PC's wifi card **** the blanket. apologies for the passive aggressive message; this was not your guys' fault.

  • dottisworld Dotti (@dottisworld) reported

    @iiNet #iinet How hard is it to cancel your account?? I spoke to a CS rep on Friday 5.30 and was assured the account would be cancelled. No email to confirm it so rang this morning, no cancellation recorded. Now on hold to customer care after talking and explaining the whole..

  • Rhi8375 Rhi Sceney (@Rhi8375) reported

    @iiNet @jonosc11 IINet why is mobile data down as well?

  • pr_BOND Paul Bond (@pr_BOND) reported

    @iiNet your website says there is no issue with service for our postcode 3216, yet when we call your helpline there's an automated message saying there is a problem, it's been offline for over 24 hours now, any update?

  • tenancy_toolbox Tenancy Toolbox (@tenancy_toolbox) reported

    Today we have cancelled our @iiNet #VOIP service after many years due to the fact that over 1 week iiNet Biz Support has ignored our support tickets. We are now looking for alternatives.

  • Rhi8375 Rhi Sceney (@Rhi8375) reported

    @iiNet please provide an update on mobile data issues? Cannot use phone at all without hotspotting from someone else’s device. Both internet and mobile data down! What’s going on please?

  • tenancy_toolbox Tenancy Toolbox (@tenancy_toolbox) reported

    If you have a small business internet with static ip plan with any other Australian service provider other than @iinet or their associated companies then we would welcome your recommendations - of course they must be capable of responding to support requests in a timely manner.

  • PazingtonIII Andrew Parry (@PazingtonIII) reported

    @iiNet After 2 days, it’s back. Poor form, no redundancy, outage notices with no detail. Rumours the problem could have been resolved sooner if the appropriate staff where located in Geelong. With wfh, probably need residency, 4g in modems.

  • IPantsafire indigo_lollypop_pantsafire (@IPantsafire) reported

    @andy_mossman19 @iiNet @HumeJayk What is going on?? In 2022 when so many people are WFH, this is unacceptable and then for any compensation you want us to talk to someone! This should be auto adjusted for anyone in the area affected.. communicating would help!

  • PazingtonIII Andrew Parry (@PazingtonIII) reported

    @iiNet so, outage won’t be fixed until 4am, can you explain why it’s taken 2 days so far? And what other Options we have?

  • Voice0fTreason Voice0fTreason (@Voice0fTreason) reported

    @iiNet @jonosc11 How did the incident occur? Will you be crediting users for this outage?

  • jonosc11 Jonosc (@jonosc11) reported

    @iiNet Geelong cable? Down?

  • nigel_poke nigel #VoteYes (@nigel_poke) reported

    @VodafoneAU and @iinet what’s going on. You’re both down and yes I’ve turned the devices and modem off and on again

  • melkettle Mel Kettle 📖🎙🤗 (@melkettle) reported

    Anyone else having @iiNet issues? In 4551 - has been on and off for a few days, nothing showing up on the website... Luckily I have a lot of data on my phone so can tether, but it's not ideal when running online masterclasses #frustrating

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