iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 9 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Ropeable
(@wupdater) reported
Speedtest results... 30.0 Mbps down and 0.2 Mbps up. Any other @iiNet customers in #SEQ with same issue? #internetdown #InternetOutage
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ƙmilo Zuluaga
(@M1ndCr4ck) reported
@iiNet really bad customer service!!! YOU MUST CONTACT CUSTOMER BY PHONE OR DOUBLE CHECK BEFORE MAKE ANY CHANGES!!!!!
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Veeral Jetani 👨🏻💻📸🎥
(@viraljetani) reported
from
Sydney, State of New South Wales
@LoneVaultWander @iiNet Yup looks like an outage but no outages showing in Parramatta 2150 postcode.. Strange..!!
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LoneVaultWanderer
(@LoneVaultWander) reported
@viraljetani @iiNet Same issue
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John Banks
(@johnban81940041) reported
@iiNet Feels like I've been on the phone with you Muppets for that long trying to sort out a simple issue. I'm not over it either!
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John Banks
(@johnban81940041) reported
@iiNet Wonder if she could investigate why your customer services are so inept and you put in place processes and policies explicitly designed to annoy and frustrate your customers!
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Natasha yann 🏜🚐
(@natasha_yann) reported
Did you know that @NBN_Australia can arbitrarily disconnect and delete your service to your isp @iiNet without your knowledge, without communication or approval? Then no one can tell you who or why. After which your ISP then requests that you pay a reconnection fee? Wow just wow
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Teddy Perkins
(@Manly_Gambino) reported
@iiNet hey guys, any news on cable outages in the Geelong area? Belmont specifically. I've been without service for a few hours and there's no info on the website
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Tunic
(@captainflux) reported
@iiNet Your guy left a message saying "it was online and now it is offline", which at least shows you understand the problem I guess. What he didn't say was, "NBN say it's miraculously fixed itself and they're not coming", which is what I'm now being told. Spoiler: it's not fixed.
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John Banks
(@johnban81940041) reported
@iiNet And spend all of that saving calling and being kept on hold by @iiNet,'s customer service centre!
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John Banks
(@johnban81940041) reported
@iiNet. No surprise after having found my way round the call centres and found a manager in Oz to look at the service issues I've suffered, promised a call and nothing. Yes I know there was a lockdown in SA on Tuesday, but not surprised that @iiNet can't manage that either!
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Rob
(@shumba60) reported
1/3 Having used @iinet 's Home Wireless Broadband for a day now. Here are some observations. The AX 5400 modem is connected to a Dell Workstation via ethernet. The 4G signal was green until about 11:15AM when it went red. A short while after that the signal went off...
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M S
(@xxbubblegum5) reported
@iiNet is there an outage in Melbourne? I activated my mobile service over a week ago but still no service.
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💧 Vacuous Fair Dinkum Covfefe _Au Pair
(@VacuousNess) reported
Unf****ing believable! Have used @iiNet for years. Was me who set it up in joint names with spouse, me who's always done admin, trouble shooting, ph calls to iiNet and recommended them to others. Today phoned them and told not authorised. We are BOTH furious. #misogyny policy ?
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Don Fury
(@fragmentoffear) reported
Check out my Speedtest results! 15.1 Mbps down and 4.4 Mbps up. How do your speeds compare? Hey @iiNet I am paying for 25Mbps. I did your speed test at 12:30am with no one else in the house using the Internet. How can I improve my speed? Any ideas?
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