iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 7
Melbourne, VIC 7
Perth, WA 6
Brisbane, QLD 2
Albury, NSW 1
Adelaide, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Sitinss Kingsley James (@Sitinss) reported

    @iiNet Hi Could you help me understand why you deleted an email address and the emails that I specifically asked you to keep Why you are unable to cancel my service after 7 Phone calls, and why you keep sending me bills? I have given verbal confirmation yet you still can't do it?

  • stardew_hollow_ 🌸 Stardew Hollow 🌸 (@stardew_hollow_) reported

    @iiNet how fast can you guys reconnect the service I had with you previously? I have all the connections as you were my previous ISP, and have my own modem. Would rather switch back than deal with these inconveniences.

  • dragonbrother Brad (@dragonbrother) reported

    @iiNet I just got home and my internet is out. Is there a outage?

  • The_Dugongs Danny O'Brien (@The_Dugongs) reported

    Check out my Speedtest results! 2.0 Mbps down and 5.5 Mbps up. @iiNet

  • TRAVLIC Tom Ravlic FIPA FFA (@TRAVLIC) reported

    @estjune83 @TPLINK @iiNet oh ok. That is curious. May be a problem with that one unit but worth checking out ...

  • danmachen Dan Machen 🏊 🦈 (@danmachen) reported

    @iiNet fault reported Thurs fixed today (Sunday), truly brilliant service and customer care. 🙌

  • Joey_KinginWA Joey King (@Joey_KinginWA) reported

    I am pleased to let everyone know that after many phone calls that @iiNet chose to listen & accomodate my need for them to send the sim to my PO Box. I hope they support their other homeless customers the same way & this becomes part of new understanding of how we live our lives.

  • ToddLBuck todd buck (@ToddLBuck) reported

    @iiNet Had to buy a second hand iiNet modem to prove it wasn’t my issue. IP address set on the modem points to Adelaide. iiNet you still keep telling me all you guarantee is an internet connection! Really

  • drdanlivo Daniel Livingston (@drdanlivo) reported

    This morning's phone call was 47 minutes of veeerrrrryyyy ssssllllllooooowwwww and painful "help" from @iiNet and I think we've sort of fumbled through to a solution of sorts - hopefully.

  • jodymacgregor Jody Macgregor (@jodymacgregor) reported

    @iiNet Not seeing any NBN outage or problems with network status in my area (3056), but I can't connect. Is there maintennance going on?

  • ibdxqueenstown Tim Wood 🌮🍔 (@ibdxqueenstown) reported

    Hey @iiNet mail server down?

  • stuartshieldsyt Stuart Shields (@stuartshieldsyt) reported

    @iiNet Any idea when the NBN issue in Toowoomba will be resolved? NBN reporting an issue in our area, but nothing more.

  • tvren Thinus van Rensburg (@tvren) reported

    @whiteyaus1 @iiNet Same issues in 2615 on a NBN ftn connection. Been dropping out every few minutes from around 8pm onwards. Been going on for about two weeks now

  • michaeladaily Michaela (@michaeladaily) reported

    Someone (not me!) applied to have @nbn connected at my address and without any warning @iinet disconnected my nbn service and made me pre-pay to have it reconnected even though they already debited my account for this month + now I just won’t have internet for 3 days I guess

  • Naughteeboii Naughtee (@Naughteeboii) reported

    thank you @iiNet for providing your **** service I work all day just to come home every night for my internet connection to be out why is it working through the day and night I swear to God you got a downtime on my **** just to save space on your servers or sumn like wtf ru doin

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