iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 16 |
| Adelaide, SA | 11 |
| Sydney, NSW | 9 |
| Perth, WA | 7 |
| Brisbane, QLD | 5 |
| Geelong, VIC | 3 |
| Canberra, ACT | 3 |
| Darwin, NT | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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kla2133
(@klal213) reported
@mountaintrekie @iiNet @cagillett I’m getting an outage in Carlton, 3053
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Talking Beard
(@StrayBeard) reported
Hey @iiNet is your system struggling lately. Seems the last week your peak time speeds are struggling. Streaming quality right down.
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David Bell
(@dtbell91) reported
@iiNet is there something wrong with the IPv6 network on your Geelong HFC network currently? IPv4 seems to work fine but IPv6 isn't working (I've got a dhcp lease but can't access anything using it, was working fine last week)
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joshua Anderson
(@SSJ3Josh) reported
@iiNet Its been more the 24 hours and your services have not been available. actually bullshit still no net. all support said was we will look into it. well its past just looking into it been 24 hours on a weekend with no net. ether fix it or i want a free month on my bill.
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The Drop Bear 🦇
(@dropbear2_0) reported
from
Sydney, State of New South Wales
@iiNet nbn says everything is up and running yet wifi down since yesterday evening in inner west Sydney. Your website says everything is fine too, how do I get an answer?
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Steve May
(@maystation4) reported
@iiNet Why? What’s the point. I’m still awaiting a call back that I was tons would be in a half hour. This is unacceptable. I have been a customer for over a decade.
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Steve May
(@maystation4) reported
@iiNet Just off the phone. I now have to wait for technicians to call. Hopefully next week to have someone help. This is disgraceful. I have been nothing but the most accommodating customer and now I’m being treated like rubbish. Thanks for ruining my Friday night and weekend.
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𝙺𝚎𝚕 𝙱𝚞𝚛𝚌𝚑
(@TheKelBurch) reported
Hi @iiNet please fix my nbn, we want to play Fortnite, we about to get down (get down)
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PeteZ
(@pzeegers) reported
@iiNet Is there an outage in my area? 45 Mortimer St Bentleigh 3204? I'm on nbn hfc. I've tried resetting all the network boxes.
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Paul Sutton
(@Paul_sutton71) reported
@NBN_Australia @iiNet had your service installed this week. Trying to work tonight and service keeps dropping out around every 15 minutes. Customer services tells me no issues, reality rubbish service. Please sort out and upgrade my cabling.
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Christian Gillett
(@cagillett) reported
@klal213 @mountaintrekie @iiNet Definitely something going on. Internet was working and now suddenly has crept down to extremely slow speeds. This is a widespread issue.
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Michael Bayly
(@dmbayly) reported
@MikeHaydon @iiNet I ditched Telstra after using them for 10 years. Appalling service and overpriced. I use Optus but my usage would be vastly different to yours Mike.
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Steve
(@Farley14Steve) reported
@iiNet new customer set up internet monday. Still waiting for iiNet to allow activation for fetch tv. Have rung multiple times. If not connected today then I’ll be discontinuing using iiNet. Not paying for something that isn’t happening. Really really annoyed about all this.
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Anthony Rees
(@AnthonyRees) reported
from
Melbourne, State of Victoria
@Telstra sent me an NBN connection device. It has all the wrong connections. So I called their customer support. The automated service sent me a txt message and hung up. Time to call @iiNet
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Steve May
(@maystation4) reported
@iiNet @Telstra can you help me?
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