iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Adelaide, SA | 6 |
| Brisbane, QLD | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Riff Jet
(@TheRiffJet) reported
A customer should not have to continually re register their modem details, to have the telephone number work for incoming and outgoing calls. Your system is F k ed! @iiNet
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GillianA 🌺
(@_IndianPacific) reported
Hey @iiNet hope your day is going well. I've been experiencing drop outs since around 1700 Sunday 05 March to today. I'm on the same street and suburb as iiNet HQ. More than one-hour wait for tech support. Is everything ok?
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Mark Dean
(@MarkDeanEmails) reported
@iiNet I am still waiting 3 hours !!!!!!!!! For a call back from their tech support team
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Miriam Cosic @miriamcosic@masto.ai
(@miriamcosic) reported
@iiNet And, btw, the password to the website toolbox I've had since I've been with @iiNet no longer works. Click on change password, get an email link, fill out the form - I get a pop up saying this link doesn't work. Tried it three times, same result #journalism #freelancelife
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Olivia Radonich
(@OliviaRadonich) reported
@iiNet outage in Northcote since this morning and impossible to reach you via phone?
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Ed
(@iamrocketpants) reported
@iiNet I've spoken to the call centre about FTTC nbn outage and was told it is a either a network issue or iiNet equipment issue. No updates available on your network status page. Any updates?
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Chin
(@shaulkathaul) reported
@iiNet Pathetic, awful service. 3 days now without internet with a weekend to come and all your tech support agents have given me is falsehoods and zero professionalism. Processes are archaic and hopeless. If this is how you treat your customers of 20 yrs, God help the new ones
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ClassicJohnno
(@ClassicJohnno) reported
@iiNet You guys experiencing a major outtage? Our net has gone down and the wait time on phone is over an hour
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Riff Jet
(@TheRiffJet) reported
Obviously @iiNet needs to re-examine their call centres in Asia. They are very difficult to deal with. Termination of a call for not understanding English, is bad customer service.
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Suzanne Olsen
(@suzannelolsenau) reported
@JaneCaro That's a shame! @iiNet has a good cable service
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Mark Dean
(@MarkDeanEmails) reported
@iiNet I am simply a humble and long suffering iinet customer
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no one
(@roolincharge) reported
@iiNet is there an outage in 4610?
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mit
(@mitdroid) reported
Hey @NBN_Australia you deliver NBN to @iiNet ? Can you update on 6 hour outage in 3070 please? Please any information....even a crumb ... Issue? What's happening? ETA for fix..... anything?
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Ash Roy
(@AshRoyHelps) reported
@iiNet Extremely frustrated with your support. Awful customer experience!
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Graham Lauren
(@cloudcitizen) reported
@DodoAustralia Wow, how complacent can you get? Email keeps nagging me, it’s time to activate your SIM. When ******** are you going to send it, #DodoAustralia? So far, your service is no better than, and no less irritating than the @iinet I so desperately want to replace.
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