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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 16
Adelaide, SA 1
Melbourne, VIC 3
Canberra, ACT 1
Brisbane, QLD 2
Williams, WA 1
Perth, WA 3
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Geofftheplumber
    Geoff Thomas (@Geofftheplumber) reported

    I have been trying to have an issue resolved on @iinet for two weeks I have spent almost 3 hrs waiting today my issue is still unresolved Is anyone there have you all gone home or on strike or on leave all at the same time

  • ImCaz
    ❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️ (@ImCaz) reported

    @iiNet It’s overdue, yes I don’t deny, but to be suspended over it AND without warning! This has never happened in the past - IF I’ve ever missed a payment.

  • Dirtytree333
    dirtytree (@Dirtytree333) reported

    @iiNet it’s very interesting that IiNet seem not to use any of their social media since 2024. It that because of the appalling and depleting customer service like the outage in our area today that was not communicated or corrected in the 14 hours since it went off line ?

  • Zanelzfd3
    Zane Elzein (@Zanelzfd3) reported

    @iiNet can't access my iiNet toolbox to work on moving my hosted exchange emails over, been on hold for over an hour so far and have been facing this issue since yesterday.

  • spanner77
    Viscount TJ (@spanner77) reported

    @iiNet Twice this week I have called your call centre and opted for a call back which has not been forthcoming. I’m trying to fix an ongoing billing issue which you are at fault. I emailed but that was useless, was like they didn’t read the email. What’s going on? Very annoyed

  • pduthie_au
    Paul Duthie (@pduthie_au) reported

    @iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart

  • VelZeNZ
    Toast (@VelZeNZ) reported

    @iiNet @VocusComm what happened to support for bizphone? No client comms, no support, no ability to make changes or add handsets… after 11 years of working together, out of necessity to maintain telephony it’s time to go elsewhere…

  • BrewerVASocial
    Sarah Brewer (@BrewerVASocial) reported

    @iiNet our nbn stopped working last night but there are no outages at all, how can we fix. Wallan VIC?

  • redleafelf
    redleafelf (@redleafelf) reported

    @iiNet we have now experienced a full week of nbn outage and have been given a ring around between you and @NBN_Australia nbn tells me @iiNet reports the fault but you say you don't have details. Not good enough from both.

  • Abloodynicechap
    A Bloody Nice Chap (@Abloodynicechap) reported

    @Telstra There is no help there! And this doesn't answer why I pay for 4g backup when the speed is 2mbps? I will just cancel the account and move over to @iinet instead.

  • lavo96
    Rod L (@lavo96) reported

    @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

  • SirWonderLlama
    Wonder Llama 🦙☘️ (@SirWonderLlama) reported

    @Anth_Bo @iiNet Same here...1h11m at this stage and no indication of progressing through the queue. Online chat was unhelpful. Same issue as @Anth_Bo

  • MotherofOpinion
    Motherofopinion (@MotherofOpinion) reported

    @iiNet Not good enough that I should sit on the phone for one hour and fifty six minutes to get my call answered and then another 25 to get the issue sorted. @iinet has always had the best customer service - now it’s terrible. #dobetter #customerservice

  • DianeDromgold
    Diane Dromgold (@DianeDromgold) reported

    It's impossible to get any help from @iinet They are cancelling hosting but no reply to messages, no one ever picks up even when we wait on the phone for hours. Come on! There has to be some way to get help. Has anyone called the Ombudsman?

  • johnjet0
    johnjet1 (@johnjet0) reported

    @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

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