iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 8 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 6 |
| Brisbane, QLD | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony Butt
(@buttman65) reported
@iiNet Please advise what the issue is with ypur website and emails. Wont be Chpice's provider for this year.
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Tanzy Lee
(@tanz_lee) reported
@thereversestick @iiNet Solution 🤔…….Give @iiNet a whack? #giveitawhack
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It’s the Society, Stupid.
(@afvruawake) reported
Hey @iiNet your email service has been down since yesterday afternoon, hundreds of reports on outage sites, when you gunna fix it?
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Peter Metzeling
(@OttoVonT) reported
@iiNet Why is webmail down?
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Greg Long
(@GregLongData) reported
I'll be very interested to hear how @IInet explain the scale and duration of this outage - a single failure point? Outrageous.
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Peter Metzeling
(@OttoVonT) reported
@iiNet still"down"? Long long time to be off the air. Not happy Jan!!!
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Rosalie Bent
(@RosalieBent) reported
@iiNet What's the point in having a twitter account if you can't bother to at least post a 'we are having problems and we'll be fixed soon' type of message? Or have you gone bankrupt? who can tell?
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Leah Kaminsky
(@leahkam) reported
@iiNet Disgraceful @iiNet How about an announcement informing customers there is a problem and you're 'on to it' ??
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Marquis d'Killara
(@pfbt) reported
Hi @iinet. Email not working since 1436h yesterday (25/12/2021). Your website is not responding. Can't get through on 132258. What's happening?
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Richard Allberry
(@richardawa) reported
@DanRead3 @iiNet Tech support was meant to have been there 9-8 yesterday….
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Riff Jet
(@TheRiffJet) reported
@iiNet @richardawa How long did that take to tweet a message? Down Detector was more useful.
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Keri Arthur
(@kezarthur) reported
hey @iiNet, when are you going to fix your email/webmail problems? Hell, when are you going to put out a simple notice acknowledging there are problems & giving an estimate of it being fixed? Poor customer service
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Sharon
(@shazioewins) reported
@iiNet Ummm.. no one able to get in touch with your “team” yesterday while we have no access to emails .. so not sure who was “working” between 4-8 .. and why a message on Twitter/FB wasn’t posted advising reason/restoration process has me stumped! 20 year customer, soon to be “ex”
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Dan Read
(@DanRead3) reported
@MikeCarlton01 Dozens of @iiNet customers have been tweeting about this for over 12 hours - no response until about an hour ago. And no ETA on a fix… Appalling service
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Gezza Lenko - Cave Dweller
(@Gezza_Lenko) reported
@iinet webmail server down?
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