iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Fred
(@fiiingers) reported
@iiNet No ..not with your track record of customer service.
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دولة قطر
(@Bailey89671733) reported
@iiNet my internet drops out the same time every evening is there something I can do about this? It’s been persistent for 2 months and I’ve tried everything on your website. Please help I cannot deal with this any much longer.
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DCBERTY
(@dcberty) reported
@iiNet nbn outage at postcode 4152 Camp Hill since 2pm. Not good enough. When will it be fixed?
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Mark Capps
(@ausmark) reported
@iiNet Hey there - I'm not having much luck with your customer service. Is your response time >4 days atm? Or can you give me a direct email address to someone?
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Samantha Dickson
(@samtown87) reported
@iiNet hey, we are on our third day of no internet during Sydney lockdown. Having an absolute fabulous time getting bounced around, lied to and hung up on by your agents in Manila & STH Africa. Any way you could provide some actual support so I don’t lose my job? #lockdownsydney
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Seething Ball of Rage
(@andrew_rock) reported
Hey @iiNet, nice try to upsell me to 200Mbps with a free trial. I never get anything like the 100Mbps I pay for, with or without the alleged boost.
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Absolute ******* Gamer
(@HJ_SamStarPlays) reported
@iiNet our internet down and no one is picking up to help. Now it she we’ve reached the maximum number of attempts. How ******** so we fix our ****?
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EarthWombat 💛💉💉
(@EarthWombat) reported
@TheZeski @Bababooie42 @iiNet Never give free labour for what is paid employment.
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Comrade Weez
(@weezmgk) reported
@iinet Our FTTC service has been cutting in and out several times today. Verified our network cables are OK & cycled router power twice to hopefully eliminate ny chance it is our kit. Could you have a look, please? Thanks!
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Furrybananas -The Pretty Great Pastafarian Prophet
(@furrybananas) reported
@iiNet any chance you can turn off the notifications that my service is ready until I actually move into the property in a week, also I asked to move my fetch service, not pay for a new one
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Travis Winters
(@travis_winters) reported
In the last week or so I found out that in February @iinet had selected me to bump our plan to a Superfast (200Mbs+) at the same rate as our current plan… Unfortunately the email to tell me never arrived… only the one to tell me it would soon end. #hooked #thatshowtheygetya
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Food Ninja🇦🇺
(@_Food_Ninja) reported
@iiNet This post was much more about accountability, NBN and iiNet both have a history with clearly ignoring issues and refusing to provide clear communication. I wanted to highlight that systems used by both @NBN_Australia and @iiNet seem fundamentally broken.
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Amelia Joy
(@lorexlunar) reported
3rd time calling @iiNet trying to get my phone service working 😤 Service cut off w no warning, bill was paid, network settings reset multiple times, and still no 4g or outgoing calls since Wed
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💧 seeker
(@very_grem) reported
Hey @iiNet 24 hrs are up and no reply to my complaint!
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James Humberstone 💉🌈 (he/him)
(@JamesHumbers) reported
@NBN_Australia you came to fix our internet twice this week but couldn’t. Our ISP @iiNet let us know on Weds they had again told you not fixed but still no booking from you to come back. Kids in lockdown… it has been weeks… we need it fixed!
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