iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 9
Perth, WA 8
Sydney, NSW 7
Brisbane, QLD 4
Adelaide, SA 2
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • ralphytown Amanda Ralph (@ralphytown) reported

    @iiNet @gethie85 Internet and mobile services remain 'unaffected' unless you are trying to access your email. Day 3 now and counting. No ETA from #iinet as to when service will be restored. Appalling! #iinetfail #iinetstilldown @acmadotgov

  • pjohs1627 Philip Johnson (@pjohs1627) reported

    @iiNet Any update ? Email still down for days ring support that fails too

  • ralphytown Amanda Ralph (@ralphytown) reported

    How is it that @iiNet can have such a catastrophic service failure and there be absolutely no mention of it on their website homepage or social media channels? #iinet #iinetstilldown @acmadotgov

  • IM_CollectorAU PJ in Aust. (@IM_CollectorAU) reported

    @iiNet Down Again!!!! I hope you guys are going to give us credits for all this time with nothing. I'm awaiting important emails, FIX YOUR SYSTEM!

  • DingoDigital1 DingoDigital 🇦🇺 (@DingoDigital1) reported

    @Nemspy @bobthegeo @iiNet Actually it’s a lot more than e-mail if you bothered to check - thousands of business owners including myself who have websites that are down. This is a service that we PAY for and rely on for online ordering etc.

  • jmacaronas Changing Void (@jmacaronas) reported

    @iiNet are email services still not working? Can't login to my old netspace webmail

  • jia_yeelee Jia-Yee Lee (@jia_yeelee) reported

    @iiNet no email since Christmas day. What is status update to fix this?

  • _bin_chicken Bear (@_bin_chicken) reported

    @iiNet Rinse and repeat, you retain customers by owning an issue early and by providing strong communication. Email is down again and you are silent

  • hatross66 Gotrek1966 (@hatross66) reported

    @iiNet Wandered why my email was not working. Explains a lot .

  • jen_vevie Jen Houston (@jen_vevie) reported

    @iiNet I’m STILL not getting emails - while trying to pay bills, order equipment and groceries online. This is extremely painful. There is over an hr wait for the help desk 😡

  • MichaelPeter259 Michael Peter (@MichaelPeter259) reported

    @iiNet Going on here in Melbourne for almost 72 hours!!! No explanation and no details given!! Horrific customer service as no explanation or time line for recovery !!!!!!!!!!!!!!!!!!!!!!

  • hatross66 Gotrek1966 (@hatross66) reported

    @iiNet iiNet used to be good, once TPG bought them out that’s when things started to go wrong. TPG want the money but never cared about the customers. They ended all gaming servers and forums from iiNet and Internode because it did not “make money” and upset thousands of people.

  • _bin_chicken Bear (@_bin_chicken) reported

    @iiNet Rinse and repeat, you retain customers by owning an issue early and by providing strong communication. Email is down again and you are silent

  • officialphilk Phil (@officialphilk) reported

    @daj416418 @iiNet If iinet servers weren't available to receive mail then iinet can't restore them as they never had them. You'll be waiting for the sending servers to re-try. Hopefully.

  • DrColMcIvor Colin (@DrColMcIvor) reported

    @iiNet Can we please get more information but a lot seem to not have come through. Will they come through later? During too outage did they just bounce? Do I need to contact people who may have been sending me important emails to tell them to resend ? Can we get some proper updates

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