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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 6
Perth, WA 6
Sydney, NSW 4
Canberra, ACT 3
Brisbane, QLD 3
Adelaide, SA 4
Geelong, VIC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • _IndianPacific
    GillianA 🌺 (@_IndianPacific) reported

    Pretty much comms across Australia are failing right now. Txt international from Australian networks and let me know how you get on and which carrier you use. Per @iiNet Mobile support "all Australia" mobile services affected. Not sure if that is accurate. Txt msg error 28

  • AndyMoulton
    Andy Moulton (@AndyMoulton) reported

    @iiNet Any idea what's happened to the HFC in Belmont, Victoria? I see the fault page but there's no detailed info. Internet and telephone has been down for 10 hours now.

  • monkeylogicwa
    Jeff Healy (@monkeylogicwa) reported

    Really @iiNet - 51 minutes on hold and then cut off. Have been a business customer for 12 years and I need to speak to someone about migrating my email account that you are cancelling...

  • cloudcitizen
    Graham Lauren (@cloudcitizen) reported

    @DodoAustralia’s desperate texts and emails nag it’s time to activate your SIM, when it hasn’t ******* sent them. It has now missed the boat. The wash-up: its service is no better than the idiots @iinet I want to replace. @DodoAustralia is now dead forever to me.

  • Hans_Gruber3
    Hans Gruber3 (@Hans_Gruber3) reported

    @iiNet guys still having big ping issues on MW2… please help 🙏🙏🙏

  • Gary_Young2
    Gary Young (@Gary_Young2) reported

    @iiNet What is wrong with your 4G internet. Drops out all the time & I'm only 10km from CBD in Perth. Customer service is rubbish want you to be at home to test system when I have to be at work. Had a gut full!

  • DianeDromgold
    Diane Dromgold (@DianeDromgold) reported

    It's impossible to get any help from @iinet They are cancelling hosting but no reply to messages, no one ever picks up even when we wait on the phone for hours. Come on! There has to be some way to get help. Has anyone called the Ombudsman?

  • REC0NZ
    GH0ST (@REC0NZ) reported

    @iiNet having an issue this past week, noticing currently experiencing high pings to all COD servers??? Or this a @TPG_Telecom @ATVIAssist problem?

  • dalekman9999RP
    Nik (@dalekman9999RP) reported

    @iiNet i have sent a message. Having issues currently.

  • NatMcNazz
    Late Stage Capitalism Queen 👑 (@NatMcNazz) reported

    @iiNet My internet’s down, please help. 🙏

  • jamesladd
    James Ladd (@jamesladd) reported

    @iinet is there an internet outage in Victoria (nbn)?

  • mattwallis81
    🇦🇺Mdub (@mattwallis81) reported

    Hey @iiNet seriously having trouble. EVERYTIME i call you can’t hear me but when i ring anyone else they can hear me. Can you please have someone ring me from tech support. Feel free to dm.

  • excalgarian45
    Concerned_Citizen_53 (@excalgarian45) reported

    @iiNet I called back again and the same thing has happened !!!! This is basic customer service 101 !!!! I am thinking it is time to start shopping around for new service

  • NotAlexRance
    Rancey (@NotAlexRance) reported

    Iinet has been down in Geelong for the past 6 hours and there hasn't been an actual update for 4 hours what is going on?! @iiNet

  • jimmyjbt
    jimmy jbt (@jimmyjbt) reported

    @iiNet worst customer experience of my life - 3.5 years a customer- take my money every month - try to talk to someone - 3 phone calls - can't help me because my DOB is wrong in yr system- resend ID verified- 12 hours later still not updated and can't help me - told to call back

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