iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Perth, WA | 8 |
| Adelaide, SA | 8 |
| Sydney, NSW | 7 |
| Canberra, ACT | 1 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Brisbane, QLD | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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eithne
(@eithne52) reported
@iiNet Ahh finally after way too many weeks (5), not the turnaround standard anyone could be expected to endure I've no doubt. Waiting on landline reconnection still though, gah! Oh, spoke to soon, too good to be true!! Internet down AGAIN! Is there really no one there able to fix this?
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ash.
(@ash01) reported
@iiNet the internet over the last month in 3055 has been terrible. What has changed?
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Pam Swanborough
(@NettlePot) reported
Hi @iiNet & @NBN_Australia I just drove 40 mins to find a signal so I can remind you I've had no Wi-Fi since Monday. Golden Plains, northern end. Wtaf, please?... Now I'll go get petrol so I can drive home again. Did I mention wtaf?
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Ian Dawes
(@Ian_Dawes) reported
@iinet Our NBN is running very slow. We are getting 2 to 4 Mbps instead of 50 Mbps. NBN Co aren’t showing an outage. We are at Newcastle West. Do you know what is happening? #iinet
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Save Public Schools From Private School Greed
(@savepubschools) reported
@fimail70 @iiNet Sadly, no. 32+ hrs and no closer to a fix. My business is bleeding. Tech = lovely but no clue RE cause/fix. Blamed modem - 99.9% sure it's not that (their internal TransACT team confirmed it's visible on WAN + has sync/IP allocated). My modem shows the same (no issue). 1 of 2
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Nic Chamberlain
(@Nicchamberlain) reported
Just had 14 days of no internet and appalling customer service from @iiNet and on day 15 they call me to try to cross sell me a mobile phone plan. Goodness me
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IAmChrisConte
(@IAmChrisConte) reported
@iiNet nah... I doubt its a bug... I assume its just how your system is set up to work. I just think it's **** that you don't show your customers up to date data when you clearly have access to it.
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mininalist_ic_living
(@minimalist_ic) reported
@NBN_Australia I am still waiting for a solution. Still stuck in the ping pong match between @NBN_Australia and @iiNet #nbn #InternetShutDown
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Fiona Brammall
(@fimail70) reported
@savepubschools @iiNet Did your connection come good? Ours went this morning and is still out nearly 15 hours later... no answers through the help line at all.
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Pam Swanborough
(@NettlePot) reported
@iiNet Hi Tal, yes I had the note about disruption. This seems to be an overriding issue to the planned maintenance? I've had zero service since lunchtime Monday. I assume there's no charge for the period of no supply
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Save Public Schools From Private School Greed
(@savepubschools) reported
@fimail70 @iiNet Lovely tech from iiNet is calling back 2mo AM to discuss further. I'm a bit worried because there seems to be a knowledge gap between iiNet techs and what's required to resolve issues on the TransACT infrastructure. Keen to DM/help each other out? 2/2
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"Game Dad" Matt 🛠🎮 Omi Oh My AI 📚🎓 Masters
(@GameDadMatt) reported
@iiNet Our internet is down. Power cycled the router with no luck. Logging into the router shows we have a DSL connection but DHCP is failing to connect. NBN and iiNet status shows no outages. What gives?
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Rhys Cabot
(@KingPirateNinja) reported
@iiNet Any updates on the NBN outage in west Belconnen ACT?
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IAmChrisConte
(@IAmChrisConte) reported
hey @iiNet just got an email saying my mobile plan has used 100% of this months data but if I look at the customer portal its only at 65% usage... if you have the data why are you hiding it from me?
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Miriam Cosic
(@miriamcosic) reported
Dear @iinet, your Telstra tech was supposed to be coming to fix my internet which has been down for five days now , a shocking situation for a freelance journalist - between 8am and midday today. Is he still coming? #freelance #journalism
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