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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 18
Sydney, NSW 11
Perth, WA 14
Geelong, VIC 3
Brisbane, QLD 4
Canberra, ACT 3
Adelaide, SA 11
Darwin, NT 1
Nowra, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • irreverentlaw
    Theirreverentlawyer (@irreverentlaw) reported

    @iiNet And it continues. After poor service with NBN and internet now I try..after 7 days..to instal 'Fetch ' only to be told my service is not fully operational. You people really suck.

  • hara_damon
    Damon O’Hara (@hara_damon) reported

    @SandiHLogan @iiNet @iiNet VDSL2+ customer here too. Happened yesterday as wel. Internet on and off last 48 hrs.

  • TroyNababan
    Troy Nababan (@TroyNababan) reported

    Thanks @iiNet for another run of unreliable service!!! I guess I’ll spend the next few days hot spotting to my phone until I can cancel my account!!!

  • pauldutton1968
    👣 🌏 💫 Wiimpitja 🌳 🦅 🐾 (@pauldutton1968) reported

    @belindasmilne @iiNet I’m sick of receiving the same response when clearly something is wrong otherwise why would we need to continually ring for assistance. Professional service should be able to work out a hands on response would need to occur.

  • Mannekethepup
    Manneke the Pup (@Mannekethepup) reported

    Hey @iinet our interwebz (vdsl2) are running at 2mbps and it's so slow it's making us sad! What's the story? Canberra 2614 (and why does it show us as connected to TPG?!)

  • pauldutton1968
    👣 🌏 💫 Wiimpitja 🌳 🦅 🐾 (@pauldutton1968) reported

    @Lee_Tennant @iiNet That’s all we’ve had for two months of issues with the same broadband response to “fix” the problem. It’s bigger issue clearly if you’d check the history of complaints on the damn service.

  • SandiHLogan
    Sandi Logan (@SandiHLogan) reported

    .@iiNet THREAD. seems infected by Kris/Chris. Latest advice (back online, for now): "Apols, Sandi. We are seeing multiple responses from customers re this issue so my colleague may have been confused. It also appears they (?) were mistaken in saying that it has been resolved." 2/

  • grumpyeconomist
    David Briggs (@grumpyeconomist) reported

    @iinet our internet is down in Brighton Vic

  • Lee_Tennant
    Dame Holly says #gladysmustgo (@Lee_Tennant) reported

    @pauldutton1968 @iiNet I blasted them on social media, it was the only way to get them to give me a call from the local technicians rather than the clueless overseas support staff.

  • Daniel65677088
    Daniel (@Daniel65677088) reported

    @iiNet the world's worst internet provider, the staff offer promises that the company can't keep. The relocation service provided by IINet is a joke.

  • SandiHLogan
    Sandi Logan (@SandiHLogan) reported

    .@iiNet Tks for nothing. Your tech support had been taking calls for 48 hrs before you actually log a job: VDSL2 customers have NO internet, no VOIP, nada. And you have no clue why, let alone how long this will last. Brilliant Xmas marketing. Fix it please. First world problem.

  • jobeth_b
    jo bella (@jobeth_b) reported

    Despite a technician coming on the 30th of October who saw what the issue was but even he couldn't get through to @NBN_Australia bc there was a process. We followed the process with @iinet but they couldn't seem to explain to @NBN_Australia the issue. So we languished.

  • Fraying_hem
    Francis Tumeny-Tum (@Fraying_hem) reported

    Check out my Speedtest results! 0.7 Mbps down and 1.1 Mbps up. Another quality result from @iiNet

  • irreverentlaw
    Theirreverentlawyer (@irreverentlaw) reported

    @iiNet Do something about your call centres. Untrained people with stock answers that cannot fix your problem. 7 calls later and I'm still not connected properly. Hours of my time. This is crap

  • iamdarrylmiles
    Darryl Miles (@iamdarrylmiles) reported

    @Optus I’m with @iiNet and NBN has an outage on their web site for our street.

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