iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
Check Current Status
E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 9 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 2 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
-
Riff Jet
(@TheRiffJet) reported
@TubbsJTattsyrup @Mezanong @iiNet Speak to the ombudsman again, if you haven’t already. Appalling service.
-
Jake Brown
(@browndogstales) reported
@miriamcosic @iiNet Biggest drawback is tech support. I've needed it much more rarely than when I was on iiNet, but it's a 'submit an online form & someone calls you back system' I think. Fwiw, issues have been easily resolved.
-
Malokaiii
(@Malokaiii_) reported
@iiNet fourth day and still no connection. Are the NBN techs even trying to fix this problem. This is getting way beyond a joke! Just get my internet service working now, what do I pay for? To be ignored and without internet!
-
Eye2Eye
(@EyemanPatg) reported
@brad_00 @iiNet Yep got a BS message from iiNet and then got an email about some order I never placed and then when i ring the number on the email - they can't explain anything. Has iiNet become Australia's worst telecommunications Co?? #iinet @iiNet
-
Jake Brown
(@browndogstales) reported
@miriamcosic @iiNet Uses Telstra network. Has been reliable for me in Melbourne. They have some cookie cutter plans (like most telcos). Completely BYO phone. As someone who goes between really low use & moderate, the lower plan has suited.
-
Kate Walton
(@waltonkate) reported
@iiNet Hi, we're having connection issues this evening in 2903. Some sites load, others don't. All load when using 4G. Any ideas? Have restarted router etc. Thank you.
-
Miriam Cosic
(@miriamcosic) reported
@browndogstales @iiNet No, it'd have been all over the business/tech pages if it were. But iinet was bought by TPG, no? It's a shocker for a journalist. Got to NY on a 2-day job before finding out it doesn't do overseas. And have had wifi down, 5 days at a time, three times in the last year ... 🙄
-
Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet Try @ThisIsYomojo if you want excellent customer service and a tech team who actually knows what’s going on. They’re cleaning up @iiNet ‘s massive screwup for us.
-
April Glover 🥑✨🌈🌹
(@aprilroseglover) reported
@iiNet our internet has turned off and it hasn't turned back on despite multiple resets etc. Is there an outage and what can we do?
-
Riff Jet
(@TheRiffJet) reported
@Mezanong @TubbsJTattsyrup @iiNet They give the run around, blame you, tell you it’s the 30 knot wind coming in off Bass Straight. Iinet customers are stupid according to iinet.
-
Malokaiii
(@Malokaiii_) reported
@iiNet @NBN_Australia this is becoming a joke. NBN outage for three days and absolutely no update! Where someone in the building next to me on the same ISP has connection. Just fix the issue! You even had the nerve to send me a bill while it's out! Wtf?
-
Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@TheRiffJet @Mezanong @iiNet They refunded our money and stepped back from our numbers only because we got the ombudsman involved (thanks again for that tip!). And the day after they went ahead & activated the carda anyway!! Wtf right??
-
Ben
(@bennyg087) reported
@iiNet hi team. Been having NBN issues, service dropping out for the past 3-4 days intermittently but tonight seems to be every 10 mins. Alfredton 3350. Any known issues in area? Cheers
-
Eye2Eye
(@EyemanPatg) reported
@iiNet @Mezanong Got a BS message from iiNet and then got an email about some order I never placed and then when i ring the number on the email - they can't explain anything. Has iiNet become Australia's worst telecommunications Co?? #iinet @iiNet
-
mau
(@audinosaur) reported
@iiNet Hi team I have had intermittent drop outs last few days. Has gone down again not reconnecting. Any issues NBN FTTN 6230?
Check Current Status