iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 7
Melbourne, VIC 6
Adelaide, SA 5
Perth, WA 4
Brisbane, QLD 1
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Pottsy87 Shane Potts (@Pottsy87) reported

    @iiNet Is there an outage in Macleod, internet isn't working

  • _benny4 benny (@_benny4) reported

    @iiNet Getting transferred yet again. What happened to you? Know TPG are the overlords, but paid extra for customer service which is non existent now! You were ready to disconnect another customer from a wrong address; seriously bad! Hey @Telstra long term customer here, wanna help out?

  • FahdAlwhab Fahd (@FahdAlwhab) reported

    @iiNet absolutely appalling hrs spent talking to different people asking the same question. Ordered a modem since u claim that's the issue and the order wasn't even processed. Absolutely the worst

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @iiNet Hey, if a new NBN customer needs the line and modem installed, how much is installation? my parents live in Tatura, and dont want to go with wireless NBN.

  • GabrielleKuiper Gabrielle Kuiper (@GabrielleKuiper) reported

    @iiNet I've spent over 3 hours over 2 months trying to fix a voicemail issue and it's still not resolved. Your service used to be fantastic. What is going on and how do I contact someone who can actually fix it?

  • pocodaku Pocodaku (@pocodaku) reported

    @NBN_Australia No internet for two days now in Fremantle. My provider, @iiNet, is telling me it's an NBN outage. No updates. Please advise @iiNet.

  • JoolzCheat Julian Griffin (@JoolzCheat) reported

    @ElaurantScott Yes, my @iiNet internet has 5% packet loss. Tech support there says everything is fine. My service is not NBN, but rather TPG FTTB

  • TabletopOwlbear Owlbear: 🖍☄️🍻🫂😪 (@TabletopOwlbear) reported

    @iiNet Done. Almost an hour of this, I NEED this back now. I’m in no mood to fail a class because of this.

  • peteperth Pete Perth (@peteperth) reported

    @iiNet No, we’ve been down every path. I’ll never get back the time spent waiting on hold, not getting callbacks, rehashing notes, small talk to cheer up sad CSR’s, pulling hair out, waiting on hold so CSR’s dont do notes in ACW, driving 100km roundtrips, screaming at the air. No more!

  • audinosaur mau (@audinosaur) reported

    @iinet hi team any chance you could please reset refresh my port? Trouble reconnecting

  • KBGoodness KB#7718 🤙🥃🎮 (@KBGoodness) reported

    @Badger_tbg @iiNet We still have the telecommunications obudsman who can deal with all jazz here. I would strong recommend @Aussie_BB . I was with iinet for about 8-9 years and once tpg took over it went to hell and the service become subpar and I understand networking :/

  • GabrielleKuiper Gabrielle Kuiper (@GabrielleKuiper) reported

    @iiNet I've spend over 3 hours over 2 months trying to fix a voicemail issue and it's still not resolved. Your service used to be fantastic. What is going on and how do I contact someone who can actually fix it?

  • MrWigglyAU MrWigglyAU (@MrWigglyAU) reported

    @iiNet New installation, Tatura never had the rollout finished. So homes need to arrange an installation. All they have is ADSL.

  • _benny4 benny (@_benny4) reported

    Hi 👋 @iiNet what has happened to your support? Am not impressed, am moving in a few weeks and you got the wrong address.

  • JoolzCheat Julian Griffin (@JoolzCheat) reported

    Hey @iiNet would it be possible to get an urgent response to tech support (ref: 359671153). 5% packet loss in SA FTTB ongoing for past few days. Intermittent over past few months

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