iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 6 |
| Perth, WA | 6 |
| Brisbane, QLD | 3 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Xyenia
(@Xyenia3) reported
@iiNet fix your damn internet 😡
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squirrel nuts
(@dognippies) reported
@iiNet hey guys - service outage since at least 9am - what’s the ETA on resolution?
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Pete
(@petebarron) reported
2 hours on hold last night, no resolution. No internet & unable to work. Thanks @iiNet .
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Barry Howell
(@HowellBarry) reported
@iiNet Signed up 11 days ago. Modem still hasn't left dispatch. And iinet don't communicate with dispatch or the courier, so you just sit and wait. Terrible, Terrible service. Promised 1-2 or 3-5 working days got 2 different delivery days. And nothing after 11 days and no reason given.
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Harry Schultz
(@EpicDestiny02) reported
@iiNet @IntoTheWok Also facing the exact same problem on MW2 servers with similar levels of ping change
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Danielle
(@22DanielleM) reported
@iiNet Hey. I’ve just checked on your website and it says there’s a widespread issue
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Helio Rocha
(@hel10z) reported
@iiNet it's been over a 10 days and no one has helped us! We will be moving our services away from you as the support is terrible!
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Danielle
(@22DanielleM) reported
@iiNet hi team, can you tell me if there’s an issue in Collie WA 6225 please?
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Nathan
(@looseonions) reported
@babyeyes__ @iiNet I will literally never want to move, I got 400mbs a second and I’ll never want to go back to nbn after this.
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Blocka
(@makross1) reported
@iiNet no internet for 2 days in Perth wtf is going on
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Merch
(@FNQDive) reported
@iiNet The guy that rang me was helpful and had good customer service. However, train the staff you have in the chat.
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Lisa Tait 💙💛
(@lisapodcasts) reported
@gabzstopper @iiNet I have the same problem, but it started on November 9. They tell me it’s fixed. It’s not.
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199_996
(@199_996) reported
@iiNet Extremely disappointed! The hosted email service has been down for more than a week, and no one answered the support line. Terrible technique, terrible customer service, should change the name to ‘iiTerrible’!
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Adrian Black
(@ajb_74) reported
@iiNet … can you please tell me when your Hosted Exchange will be fixed? I have been subscribing to you Service since 2013, and this completely botched upgrade and it’s impacts are appalling! When will it be fixed? Why shouldn’t I go elsewhere for my service? #iinet #broken
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Ryzh 🇦🇺
(@3MetreFlattys) reported
@iiNet @IntoTheWok I'm also getting the same issue. Found out that using a VPN called exitlag sort of fixed the problem, it lowered my ping to 30-50 but realised soon after that the main problem was because i was being put into singapore server games. iinets routing on mw2 is skipping sydney for me
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