iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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𝙺𝚎𝚕 𝙱𝚞𝚛𝚌𝚑
(@TheKelBurch) reported
Why don’t internet companies have an automated check running to find signs of unstable connections and then work to fix them proactively instead of waiting to be told? Time for a new cron job @iiNet?
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jokay
(@jokay) reported
When you're trying to fix your Mum's email, and you're on hold to grapevine support which might be @iinet support or maybe now it's @tpg support and the hold music is awful and you don't believe the 'we'll be with you shortly' messages and you want to break something! 🧐🤪🤬
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet As I told you other colleagues I would not last anything here is I didn’t trouble shoot first! #patronising!
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Tim Rust
(@tim_rust) reported
@Steve_Clark @iiNet @NBN_Australia I have had mainly good support experiences with iinet but it was my first go with NBN since installation. The tech was very efficient and could explain how he resolved the problem
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Aussie Broadband
(@Aussie_BB) reported
@beans1990 @iiNet We do! They are $5 per month on a Residential service :) - Bec
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet But still bad service
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David Briggs
(@grumpyeconomist) reported
@iiNet I note your sms that we might have internet problems. Confirming that we do!!
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#RichardFromPhotoOps
(@RichardTuffin) reported
@iiNet again... I'm the only Richard Tuffin in Canberra who's a client of yours. If you can't trace down my records based on that information, you're in the wrong job.
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Paul Earsman
(@earsman_paul) reported
@iiNet interesting to see you claim to be number 1 in customer service. I have been trying to get you to fix my constant dropouts for 9 weeks, and still can’t use the internet for any longer than a couple of hours. Very poor customer service
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Iben hansen
(@we_push_buttons) reported
Did I mention the @iinet is the worst company ever? Automated money grabbing losers who have everything so badly automated that the billing department is all that works. I owe them nothing . They won’t stop their automated calls!
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SuperMaxxii
(@SuperMaxxii) reported
@iiNet Nah I'm good. I've been down this route 4 times.
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Pina Rigos
(@pina456) reported
@iiNet been a customer for 20 years.. paid for premium Nbn service that was faulty for 7 months.. after requesting to cancel with total frustration they sent out a Nbn technician who found the Nbn box faulty and replaced it. Iinet offered a 3.29 credit! A joke!
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Tim Rust
(@tim_rust) reported
@Steve_Clark Credit where due! They turned up and fixed the problem, which required real fault finding, not simple part replacement. From calling @iiNet to fixing by @NBN_Australia: approx 24 hours. well done
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Peter Klages
(@PeterKlages) reported
My ISP, @iiNet, has been excellent in doing their best to provide good service and support for me here but they cannot overcome the basic flaws in NBN satellite. Over to you, Stephen Rue!
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Matt Swards
(@mattswards) reported
How you know your just a number and not a customer at @iiNet - you get sent promotion material for the exact same plan you’re signed on at the same address.
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