iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 6 |
| Perth, WA | 6 |
| Brisbane, QLD | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Carsten Bauer
(@numloxx) reported
@iiNet Yes please. It is a rather technical question, your support agent was unable to answer, hence why I tweeted you.
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Anthony Lee 🌏
(@AnthonyLee59) reported
@iiNet NBN is down in Carindale Qld. 4152.
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@iiNet I've sent you everything! please fix this asap
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Brendan A Jones
(@brandybongos) reported
@iiNet I have made 5 calls on this issue, Leo. I’ll DM you.
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Rhonda
(@countrypebbles) reported
@iiNet Hi, are there issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working but the landline has stopped. We've tested the line with multiple handsets but there is no dial tone. Restarted both NBN modem and router/phone box many times but the phone is not working.
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2021 is 2020 on replay.
(@rrogerramjet) reported
So I was told by Leslie from @iinet last year that my shitty broadband speeds will be improved by the 'ongoing project rollout of refreshed VDSL equipment' which I have since discovered is absolute BS. I can find no evidence of a network upgrade. What is @iiNet's response?
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Chad McDonnell
(@chad_1994) reported
@iiNet Been having constant dropouts for months, upgrading router didn't help at all. I emailed tech support and have no response. Have been having at least 3 dropouts an hour all week recently, it's so bad.
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Roger Yerramsetti
(@rogery) reported
An @iiNet customer my entire adult life but will soon be a @Telstra customer (only regional broadband provider at new place). But oh my, online service is woeful, I've no idea if new connection is underway, and can't find anything useful on website. iiNet service is underrated!
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Carsten Bauer
(@numloxx) reported
@iiNet still getting disconnections. 13 Jan 0536/0540 14 Jan 0904 15 Jan 0358/0420/0520/0617/0741/0805/0838/0902/0923/0945. Please fix this as it's starting to piss me off when I'm trying to work.
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David Briggs
(@grumpyeconomist) reported
@iinet our internet is down. Any outages in Brighton Vic?
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
I'm in the middle of an online course @iiNet and the internet just died. Help please asap
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Marc
(@QuantumFish777) reported
@iiNet your online chat is diabolical. Ive emailed several times to cancel my email annual service as thats all i have left and keep getting relentles calls to pay it. I DONT WANT IT.
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Kelvin Baggs
(@KelvinBaggs) reported
@NBN_Australia Total outage in Brisbane, Adelaide street for 16 hours and no updates. @iiNet
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Steve Hegarty
(@Zommbierabbit) reported
@redruby17 @iiNet Thats is I only put credit on it if I'm having problems. Had no power the other day so I used this on my laptop.
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💧 Vacuous Fair Dinkum Covfefe _Au Pair
(@VacuousNess) reported
@NBN_Australia Congratulations. Your status says, your conducting planned maintenance until 6am, but no interruptions will be experienced. FAIL. Our broadband is out completely and I’ve work to do. Good on ya. Oh and thanks for the prior warning. @iiNet Another LNP govt fail.
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