iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 7
Melbourne, VIC 6
Adelaide, SA 5
Perth, WA 4
Brisbane, QLD 1
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • copyculture Dr Margie Borschke (@copyculture) reported

    Hi @iinet my neighbor and I are both experiencing intermittent drop outs on our NBN service in Bondi junction near Waverley Park since about 2:30 this afternoon. No faults noted on your site but clearly something going on. Any advice on when normal service will resume

  • sammyjarrett Sam Marley-Jarrett (@sammyjarrett) reported

    @iinet how is it that you have more updated info on @TPG_Telecom's fttb outage in vic than they do? Also, any indication why the exchange has no power, but the suburb etc has no power issues reported by energy providers?

  • Frakmiffin Frakmiffin (@Frakmiffin) reported

    Ayo @iiNet why tf has my house had no Internet for nearly 24 hours? It ain't the NBN that's down.

  • Jugeyfruits Juge (@Jugeyfruits) reported

    @Frakmiffin @iiNet Give Aussie broadband a look instead. They've been superb for me. Fantastic customer service and no issues with anything (FTTP)! If you do, use this referal code to get $50 credit: 7979438.

  • EndemicPrepared Tara (@EndemicPrepared) reported

    @Helena_Sindelar @iiNet I’m having this problem too & today no service on my phone!

  • EyemanPatg Eye2Eye (@EyemanPatg) reported

    @iiNet @weliveoutside Ross I have filed a complaint with the Telecommunications Ombudsman - the TIO. I suggest you do the same so that iiNet gets properly investigated

  • Gday_im_Breezie Breezie (@Gday_im_Breezie) reported

    @iiNet i can’t find an up to date outage or issues list or map. Had download speeds down to 3.13 Mbps on average for a couple of days now. Any known issues in northeast Tasmania causing this?

  • copyculture Dr Margie Borschke (@copyculture) reported

    @iiNet Per @iinet the @nbn reporting stability issues in Waverley. Faults reported investigation underway

  • brad_harald Brad78 (@brad_harald) reported

    @iiNet is there a problem in Aveley 6069 Western Australia with nbn? For the second night in a row our internet is dropping out constantly

  • weliveoutside Ross McConnell (@weliveoutside) reported

    @iiNet I had iiNet at my previous address. I put in an order three weeks ago to have this changed to my new address. I am now on day three of no internet. I have spoken to over ten iiNet customer service representatives. I am no further forward. I work from home. Please fix this.

  • scallo316 Scal (@scallo316) reported

    @iiNet Any issue in Atwell WA (6164) at the moment? I’ve checked the iiNet page and nbn page and it says everything is normal. I’ve rebooted the router 3 times, and checked all cables. Still nothing. It’s been off for 20-30 minutes. Very unusual.

  • Jugeyfruits Juge (@Jugeyfruits) reported

    @Frakmiffin @iiNet M8, get away from iinet and give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything (FTTP)! If you do, use this referal code to get $50 credit: 7979438.

  • weliveoutside Ross McConnell (@weliveoutside) reported

    @EyemanPatg @iiNet I did. They got back to me really quickly, but by then I had had enough and jumped ship to another provider. Life’s too short for the kind of non-service iiNet provide.

  • EyemanPatg Eye2Eye (@EyemanPatg) reported

    @iiNet 36 hours - is iiNet Australia’s worst telco?

  • CharlizeTheroff Charlize Theroff (@CharlizeTheroff) reported

    On my phone bc @iinet is down Why is it down @iinet? You have one job...

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