iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Perth, WA | 6 |
| Brisbane, QLD | 2 |
| Albury, NSW | 1 |
| Adelaide, SA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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NPVs
(@GTAusVic) reported
@iiNet …Aust’s best provider? Not likely. I switched from @iiNet over a year ago and EVERY mth been issued with an invoice - actually a credit note, that I can’t get paid to me. I tried numerous time to at least stop the invoice issuing. Rubbish service. And you ask me why left?
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Simon Cropp
(@SimonCropp) reported
@iiNet all good now. spoke to someone from support, and I am now back to 85Mb :)
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Wishing I was pedaling
(@DavidRafferton) reported
@spicynoise @iiNet Wow! Hey @iinet how about you just get your staff to give a 💩 to their customers call/concerns. Perhaps remind them the the person on the other end of the call keeps them in a job? You used to be great when support was in Australia… 🤔
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Yam defo, Yam.
(@rrogerramjet) reported
@ABandAssociates Since it was bought by @tpg its gone from middling to awful. @iinet even outright lied to me that the VDSL network was being upgraded.
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John Banks
(@johnban81940041) reported
@iiNet 30 minutes on the phone already. There's a fault with the internet at a property we rent out, Sydney's in lockdown and your people in South Africa won't agree to contact our tenant to sort out the issue.
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Veloxipi
(@Veloxipi) reported
Update: @iiNet failed to give us a modem on time & lied about it being installed & when we will get it. I am not waiting till next week to have internet so now I have to fork out $$$ due to this incompetency. Either way, I'll make damn sure I'll be back online tonight.
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John Banks
(@johnban81940041) reported
@iiNet Feels like I've been on the phone with you Muppets for that long trying to sort out a simple issue. I'm not over it either!
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cure
(@cure9mm) reported
@Murdr_iN @iiNet 7 years and it’s still **** with nbn I’m losing my mind I can’t even upload my resume to a website
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sounds delicious
(@spicynoise) reported
@iiNet I am STILL waiting on progress. Get nowhere.. you can’t take responsibility nor can you actually care enough to fix things. I’ve been with you for SIX YEARS. I’m so glad to know I’m just $$, not a valued customer. Am I just a joke to you, is that how it is?
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JS Reid
(@jaq_reid) reported
Wow @iinet unable to get anywhere with phone support this happened. Customer: "Can you pass my enquiry to your admin area and so they can sort this out and get back to me". IINET Tech: I can but soneone may or may not contact you. I asked him to repeat it. Yep that's what he said
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sounds delicious
(@spicynoise) reported
Ok can anyone recommend other ISPs cos @iiNet are giving me the run around. Apparently calling to say you’re moving and need your NBN moved means you want wireless internet, then you call to get that fixed and told to give it a chance (it’s terrible), then you call again…
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sounds delicious
(@spicynoise) reported
@iiNet No one takes responsibility, no one cares enough to really fix things. Departments don’t talk to each other. I’m about to seek internet elsewhere because this is pathetic.
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Dr Anthony Burton
(@ABandAssociates) reported
Hey @iiNet can you please advise of the issue in the Network in the North of Canberra? I’m needing to hotspot off my phone for work and I’m pretty sure I’m rapidly chewing through my data
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cure
(@cure9mm) reported
Fix your **** **** @iiNet
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Ankit Shah
(@OfficialAnkitS) reported
@iiNet, since yesterday we have had a NBN outage, got a message this morning that NBN issue has resolved, restart the NBN box, so restarted it optical light is still red.called your tech support they said that no one can look at it until Perth 8am thats when their shift starts.
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