iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 10
Perth, WA 9
Melbourne, VIC 7
Adelaide, SA 6
Brisbane, QLD 4
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • YvonDavis Yvon Davis (@YvonDavis) reported

    How many days will it take iinet to fix their email? @iiNet over it!

  • markianjones Mark Ian Jones (@markianjones) reported

    @iiNet after the massive iiNet outage over Christmas, We are still experiencing email issues. Mail sent days ago still not received plus today no email at all on one of my accounts: The server returned the error: Account is temporarily unavailable.

  • charleshawa Charles Wright (@charleshawa) reported

    @iiNet I cannot log into webmail? Is there a problem with the email?

  • gordonkerry not particularly flash Gordon (@gordonkerry) reported

    @iiNet Hi - my email was down all day 26/12, briefly recovered yesterday and down again now. I sent a DM yesterday evening with details so look forward to your response, as I work from home.

  • imclean557 Ian McLean (@imclean557) reported

    @iiNet Our business cloud hosting has been down since Christmas Day. Phoning hosting support I get a message saying support will resume on January 29th. We cannot wait another day. I can provide a reference number as I have also emailed. How can we resolve this situation now?

  • rossj80 ross (@rossj80) reported

    @iiNet email still down, are you kidding?

  • Badgerdragon terrence (@Badgerdragon) reported

    @ralphytown @iiNet Had a brief download of messages then nothing. Asking for password login but doesn’t respond.

  • PeterB09880834 Peter B (@PeterB09880834) reported

    @iiNet @davey_h_73 Why send the message, there is no response. IINET sucks. 3 days in and no fix, you are kidding. what about all of us who need email for covid related stuff. I know there NO covid in WA but what about us who pay in thew real world

  • Ranmazoku Ranmazoku (@Ranmazoku) reported

    @iiNet Are there still issues with the email services? I am currently unable to log in at all.

  • imclean557 Ian McLean (@imclean557) reported

    @iiNet It looks like the edge gateway's firewall rules were restored incorrectly by iiNet after the outage. I get an RPC timeout when I try to update or remove the problem rules. Or even update one rule.

  • anecdotal_anna 𝙰𝚗𝚗𝚊 𝙷𝚒𝚕𝚕 (@anecdotal_anna) reported

    Um @iiNet I’ve been initiating a couple of specific emails this morning and am thinking there are still issues with your service (because they are not coming through).

  • jen_vevie Jen Houston (@jen_vevie) reported

    @iiNet I’m STILL not getting my emails - I’ve called the help desk - and staff had no idea of time lines or solutions. This is insane.

  • WendyBirdOZ Wendy (@WendyBirdOZ) reported

    @shaunamkinney @iiNet The internet side of things is fine. I'd prefer not to use the gmail account I use for businesses who I know will spam my life away (out of sight, out of mind). Email is not my #1 priority, but it is up there. They HAVE to fix it. The issue is when? Weather excuse is vague.

  • debbie_sharrii debbie (@debbie_sharrii) reported

    @iiNet Issues happen all the time, and cant be helped, but notification would be nice to know what is going on.

  • JaneAustinAUS Jane Austin (@JaneAustinAUS) reported

    @iiNet This is so very frustrating. I understand the difficulties but what is the likely down time - customers need to know. #communicationplz

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