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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 12
Canberra, ACT 2
Adelaide, SA 5
Perth, WA 8
Sydney, NSW 9
Geelong, VIC 2
Brisbane, QLD 3
Darwin, NT 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • krisp278
    Chris Poynter (@krisp278) reported

    @iiNet hey is there an issue in 2213 nothing on the network issue pages yet but we have a red light on the nbn router for optical.

  • sedgley_patrick
    Patrick Sedgley (@sedgley_patrick) reported

    @iinet when are you going to restore my home internet connection? I've had many conversations with your support line but they never seem to do anything.

  • stueyissickofit
    Stuart (@stueyissickofit) reported

    Ok @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will speak with me. This has been going on for months.

  • pduthie_au
    Paul Duthie (@pduthie_au) reported

    @iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart

  • iiNet
    iiNet (@iiNet) reported

    @WealthxTracey Hey Tracey, like we mentioned in our other reply if your emails belong to an @iinet.net.au address then they won't be affected by the closure of the Hosted Exchange service.

  • PhillipBiggInd
    Phillip Bigg Ind (@PhillipBiggInd) reported

    .@TPG_Telecom @Internode @iiNet are all a disgrace, 13+ years with Internode don’t even care if you leave. Worst customer service possible.. All three companies are under one umbrella and it definitely shows when dealing with them. Customer loyalty means **** all

  • Hans_Gruber3
    Hans Gruber3 (@Hans_Gruber3) reported

    @iiNet guys still having big ping issues on MW2… please help 🙏🙏🙏

  • lavo96
    Rod L (@lavo96) reported

    @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

  • dougie_herd
    Dougie Herd (@dougie_herd) reported from Canberra, ACT

    @iiNet ... this is beyond tedious. Every single day now, your service drops out. It's 3 hours since I reached home. What exactly am Is paying you for??

  • ek_loki
    Ó Dubhaigan (@ek_loki) reported

    @iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.

  • TYTY777729
    Ty Ty (@TYTY777729) reported

    @pduthie_au @iiNet It’s been pre bad ay

  • Abloodynicechap
    A Bloody Nice Chap (@Abloodynicechap) reported

    @Telstra @iiNet No- I report faults they instantly say its NBN, yet NBN can't find any faults. 4 months at $90 dollars with no 4g back-up. Shocking service, as highlighted here. I will be over with @iiNet by the end of the month and will recommend everyone else to do likewise.

  • Anothergamer00
    NiceMemeBroxD (@Anothergamer00) reported

    @pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.

  • excalgarian45
    Concerned_Citizen_53 (@excalgarian45) reported

    @iiNet I called back again and the same thing has happened !!!! This is basic customer service 101 !!!! I am thinking it is time to start shopping around for new service

  • BruinHutchings
    Bruin Hutchings (@BruinHutchings) reported

    Hey @iiNet any issues for Armidale 2350? It appears there may be an issue in 2340 but NBNCo says we should be all good.

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