iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 7 |
| Perth, WA | 6 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 2 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Riff Jet
(@TheRiffJet) reported
@iiNet @richardawa How long did that take to tweet a message? Down Detector was more useful.
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Rosalie Bent
(@RosalieBent) reported
@katling73 @iiNet Its been down for 18 hours and even their website is down. Not a good look and no sign of any fixes either.
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Kylie Saunder
(@KylieSaunder) reported
@iiNet why is email and your website down in Melbourne?
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Jade Sutton
(@darthsutius) reported
@iiNet @WendyBirdOZ If it's 'known', maaaaaaaybe make some sort of official announcement about it then? Looks like it's been going on for 15+ hours and - nada. Bit ****.
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Keri Arthur
(@kezarthur) reported
hey @iiNet, when are you going to fix your email/webmail problems? Hell, when are you going to put out a simple notice acknowledging there are problems & giving an estimate of it being fixed? Poor customer service
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Helmut
(@Ocean4011) reported
@iinet. Email and webpage down but NBN appears OK in 4011
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Philip Johnson
(@pjohs1627) reported
@iiNet Iinet status down . Iinet webmail down since yesterday ii net toolbox down error 522 . Ringing support nobody answering not wait time and no place in queue
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Marquis d'Killara
(@pfbt) reported
Hi @iinet. Email not working since 1436h yesterday (25/12/2021). Your website is not responding. Can't get through on 132258. What's happening?
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Gezza Lenko - Cave Dweller
(@Gezza_Lenko) reported
@iinet webmail server down?
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Richard Allberry
(@richardawa) reported
@DanRead3 @iiNet Tech support was meant to have been there 9-8 yesterday….
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Dan Read
(@DanRead3) reported
@MikeCarlton01 Dozens of @iiNet customers have been tweeting about this for over 12 hours - no response until about an hour ago. And no ETA on a fix… Appalling service
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Greg Long
(@GregLongData) reported
Dear @iiNet - try this: "Dear iiNet Customers. We're suffering an unexpected, system-wide failure due to equipment X at location Y. Engineers are frantically trying to resolve the problem. Next update at X:XX am"
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kidsglasses
(@kidsglasses) reported
@iiNet @Rebus0906 Only took you 15 hours to advise. Great customer service -NOT
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Leah Kaminsky
(@leahkam) reported
@iiNet Disgraceful @iiNet How about an announcement informing customers there is a problem and you're 'on to it' ??
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ross
(@rossj80) reported
@iiNet you seem to have an issue, your website isn’t working and can’t get into email. I don’t have a problem getting on to other websites and downloading email from other providers
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