iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • mattchapmandraws (@mattchapmandraw) reported

    @iiNet Hi, I had an outage a couple weeks ago and the same issue is back. I don’t have all 4 lights on my NBN box. But turning it off and on doesn’t resolve it. There are no reported outages in my area. Thanks

  • satan (@dispose_humans) reported

    @iiNet another day of dropouts. And before you suggest I dm you, there is a ticket in the system. But I just want the world to know that your service is putrid and I’m literally counting the minutes until a more viable service becomes live.

  • Danielle (@22DanielleM) reported

    @iiNet just letting you know, I think there’s an issue in Collie 6225. Just lost internet. Been fine all day. 1730 WA time

  • Michael Trump (@saintmichaelq17) reported

    @iiNet Don’t bother their service has good be to crap

  • Michael Trump (@saintmichaelq17) reported

    @iiNet Very disappointing service by the IiNet provider ever since their takeover been with them for over 30 years they are disgraceful look else where

  • satan (@dispose_humans) reported

    @iiNet I literally cannot wait until I can finally terminate my service with you. Multiple dropouts every night. I have lodged so many service tickets with you and it just hasn’t been resolved!

  • Michael Trump (@saintmichaelq17) reported

    @iiNet Thanks but case managers have been assigned about 4 times already and the attitude beyond that is they really don’t give a shite as we don’t get any further return calls it’s all just lip service … you have no intention of resolving the issues

  • Yas (@Nuggles_n_me) reported

    @iiNet what's happening with 5G connection? Had an outage on Sat, came back on but since then Fetchbox keeps saying streaming problem. Some things on wifi works but some don't? Called support 4 times! Neighbour with iinet 5G has the same problem!

  • LB (@Baratts) reported

    @janeaubrey @iiNet As a general principle these types of company’s are not geared towards customer service. Customer service is a dying concept. Solutions by algorithm first, ppl a distant last. The CS functions are generally understaffed and poorly equipped to help. Good luck!

  • Jane Aubrey (@janeaubrey) reported

    Hey @iiNet. I was supposed to get a call back over an hour ago and am now languishing on hold. Why is it near impossible for you to do customer service?

  • Michael Trump (@saintmichaelq17) reported

    @iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors

  • Michael Trump (@saintmichaelq17) reported

    @iiNet @SixersBBL Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors

  • Michael Trump (@saintmichaelq17) reported

    @iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors

  • Ben (@beninthecapita1) reported

    Hey @iiNet it’s not great that your phone has automatically put me on hold for an extended period and then terminated the call twice in a row when your internet service appears to be down.

  • Michael Trump (@saintmichaelq17) reported

    @iiNet That has been the Twitter response so many times and nothing happens your request has been a common request many times over it’s been over 10 weeks without resolving the problem as an over 30 year customer the past 3 months have been extremely bad service and supply of service


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