iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 12 |
| Adelaide, SA | 10 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Geelong, VIC | 2 |
| Brisbane, QLD | 2 |
| Canberra, ACT | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Mark McEwen
(@s0naut) reported
@Spawnlol @iiNet They're waiting for their service to stop dropping out before they can work out the issue with you, just give it another 5 years
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Moritz Willers
(@klarinetteheini) reported
@iiNet how come you pride yourself to be 1st in sustainer service? It is now two months (TWO MONTHS!!!!) that I am battling to get a problem resolved for a customer of yours. You customer has given up on you with the problem unresolved. I can’t accept that. #351138082
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Andrew Sigmund
(@epiciownz) reported
@iiNet I just want a world where I can choose between 4-6 companies based on customer service, speeds, and prices. In my reality, my area has 2 affordable-ish choices with poor customer service and frequent downage issues, and no alternative I've been made aware of.
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Moritz Willers
(@klarinetteheini) reported
@iiNet how come you pride yourself to be 1st in customer service? It is now two months (TWO MONTHS!!!!) that I am battling with your support to get a problem resolved for one of your customers. He has given up on you. I haven’t: 351138082. Make an effort!
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Stephen Angelico
(@stephenangelico) reported
Sorry guys, stream is cancelled for tonight. Internet connection went down hard, and between @iiNet and @NBN_Australia it can't be fixed tonight.
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Bianca Walker
(@BDM18) reported
@redruby17 @iiNet In all honesty, I've never had a better supplier than iinet. When I move, I'll be going with them again!!
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Rukus_
(@Mike_Rukus) reported
@iiNet Nobody ******* cares. How about you provide better service instead of shitposting on twitter.
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StudentOLife
(@student__OfLife) reported
@iiNet Already in contact with the service team who are not coordinated properly...
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Ark
(@lolarkangyle) reported
@Spawnlol @iiNet They billed me for almost $1,200 over 2ish years after I thought I cancelled a service because even though I gave them written and verbal notice they said they couldn’t find a log of the phone call Absolute wankers
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Aiden Campbell
(@Soulsabre6) reported
@iiNet I've already spoken with an agent over the phone who said this was already resolved and I just needed to reset my router and it's not fixed...how can an agent lie to a customer like that?
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DDNet - We like Japanese games :D
(@MattSainsb) reported
@iiNet Do you have any idea how unhelpful “as soon as possible” is? You’re actually costing me money, iiNet. I need to work and I can’t right now, as I need the Internet. A helpful status update with approximate or likely resolution times would be appreciated.
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jason
(@jasonoutten) reported
@iiNet emails all down with iinet hosted domain ? Tried three different devices. All the same ?
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Cat
(@glittervomiting) reported
@iiNet yesterday & today my Internet has been completely dropping out every few seconds-minutes. Is there an issue in the area? Altona North 3025
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@Guts_and_Gore @iiNet Yes, it’s been rather frustrating. The no phone thing is a big problem
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Glenn Page
(@glenngpage) reported
@iiNet Thanks for your efforts Liz but just offering for a service rep to call me is no different to what I’ve been through the last 4 days. @iiNet and @NBN_Australia need to lift their respective games and sort it out
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