iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 6 |
| Melbourne, VIC | 6 |
| Perth, WA | 4 |
| Adelaide, SA | 3 |
| Brisbane, QLD | 1 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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The Happy Wombat
(@EmsAmusement) reported
@iiNet LOL so we find out AFTER the net has gone down. Good job
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acce
(@xXACCEXx) reported
@iiNet be like, 'Ok I'll escalate this new ticket to our senior support team.' Bruh why? This is literally the same issue i raised 2 weeks ago, i was calling to give you an update on the situation. 'but it's different' We started from the ticket on my account... It the same
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Candice
(@missymoojoo) reported
@iiNet can I please find out why my internet is not working?
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Comrade Weez
(@weezmgk) reported
@iiNet Faulty NBN service blows up every time there's a thunderstorm & the fragile equipment is MY problem? If every other piece of electronics in my house failed with every thunderstorm, that would be reasonable. It's not reasonable.
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Comrade Weez
(@weezmgk) reported
@iiNet Thunderstorm went through at 935AM, no NBN service since then. Have tried everything I know how to try to get the FTTC NCD to talk to the network, no go.
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Comrade Weez
(@weezmgk) reported
@iiNet You're right, it is a consequential loss- to a disabled pensioner. $50 is more than a week's grocery spend for me. Every time the NBN box dies, that's $25 out of my pocket. Suggest you run this up to customer relations, or I will.
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Comrade Weez
(@weezmgk) reported
Damn right it's 'consequential' to a disabled pensioner. $50 out of pocket for limpalong 11mbps replacement service is about a week's grocery spend. Not happy @NBN_Australia @iiNet
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KyungJoon
(@KyungJoon121) reported
@iiNet any ongoing issues? No internet at 3025.
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griller
(@rohan42069) reported
@iiNet you have a few buggered servers or something with traffic leaving the country they are so incredibly slow that I have to use a VPN to avoid them please look into this
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Lisa Todesco
(@todescli) reported
@iiNet Yes. I then select 2 for technical support. Next I select 1 for broadband. Then a lady says being transferred. Then I get disconnected. I ended up getting my husband to call on his mobile and he got through.
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Sara Davies
(@welshbird77) reported
@iiNet no you wont, I have emailed and DM'd and called and you still wont give me my money only a credit, I want my money back @Telstra can you please help me get a service and not take my money when you say you are not going too ?
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Phil Whitehouse
(@Casablanca) reported
@iiNet Seems to be a bit better now…117mbps down, 31mbps up. Guessing you’re cutting over to the new service already. Will monitor and let you know if things don’t improve.
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Comrade Weez
(@weezmgk) reported
@iinet We are having problems with frequent intermittent internet disconnections. Service is FTTC. Seems to reconnect on its own but I have cycled power on the router to see if that stops the problem. When connection is lost, the 'INTERNET' LED on the router/modem goes off.
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Comrade Weez
(@weezmgk) reported
@iiNet All blue lights on the NBN NCD. When the service has disconnected, the LAN LED on the NCD remains lighted constantly instead of flickering with data traffic (as you'd expect). I no longer have a connection history page in iiNet toolbox as I did with ADSL. Hard to tell how often..
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Josh Bird
(@Arael_15A) reported
@iiNet in the last week my internet has cut out over and over again last night it cut out 3 times in an hour what is the problem
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