iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 7
Sydney, NSW 6
Perth, WA 5
Adelaide, SA 2
Brisbane, QLD 2
Geelong, VIC 1
Nowra, NSW 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Quokkkka1 durrrr (@Quokkkka1) reported

    @iiNet @MW78872181 iiNet. I am having exactly the same problem in Canberra over the last 2 days.

  • Johnybhoy Johnybhoy (@Johnybhoy) reported

    @iiNet @NBN_Australia called your helpline yesterday as my internet went down. I booked a tech for this morning who did not show. I needed this broadband fixed so I could send documents to a client. Called back and was told I had to book another appt for tomorrow.

  • TJHTJH3523 Eddie (@TJHTJH3523) reported

    @iiNet can you please update me on the outage affecting Rye VIC

  • Johnybhoy Johnybhoy (@Johnybhoy) reported

    Your daily reminder that @iiNet are an absolute joke of a company. Two days after my internet was down, one cancelled tech appointment without informing me, three calls to complain rerouted to their tech service, contacted their social media who tried to upsell me a more

  • russellgrocott Russell Grocott (@russellgrocott) reported

    @TJHTJH3523 @iiNet Still not working in Mt Eliza - is thi affecting the entire ninch?

  • luisvsm Luis Van Slageren (@luisvsm) reported

    @swordsnarrative @iiNet Upload speeds are so hit and miss too, I have 100/40 and it works out to anywhere between 20-35mbit. ISP says it's NBN's problem and NBN says there's nothing wrong

  • Real_LukeTaylor Luke Taylor - Leader Choice SA (@Real_LukeTaylor) reported

    @iiNet provided me with the WORST POSSIBLE experience I could have ever asked for in the short 4 or 5 months I was with them. The regret set in the day after I signed up when I noticed I could get better for cheaper with other providers. Oh and the reviews say it all too. #Avoid

  • lawyer_shipping The Shipping Lawyer (@lawyer_shipping) reported

    @iiNet Thanks for not providing any internet for 5+ months, but double dipping on both the nbn broadband (not yet connected) and the mobile wireless broadband (never worked) to the tune of $375. Maybe sort out your story internally before calling me and telling me they can't help?

  • nemafow Alex (@nemafow) reported

    @iiNet service issues in Skye 3977 vic?

  • Quokkkka1 durrrr (@Quokkkka1) reported

    @MW78872181 @iiNet Whats the fix? Having the exact same problem. In Canberra.

  • Johnybhoy Johnybhoy (@Johnybhoy) reported

    Expensive plan. Eventually, after 16 years as a loyal customer I moved to another internet provider. Their reaction? A shrug of the shoulders. Pathetic. @iiNet - you should be ashamed.

  • shouldandmust mick (@shouldandmust) reported

    Currently on the phone with @iiNet who have disconnected my service for the third time in a year even though they told the ombudsman they had fixed the problem and it wouldn’t happen again

  • lawyer_shipping The Shipping Lawyer (@lawyer_shipping) reported

    Fatima from @iiNet customer service team is out here single handedly saving their reputation in my eyes. She deserves all the good in the world.

  • shouldandmust mick (@shouldandmust) reported

    No callback from @iiNet so I called them and they told me there’s nothing that can do, nobody I can talk to, and I just have to wait and hope the issue gets resolved before someone calls me back tomorrow maybe

  • ioldham Ian Oldham (@ioldham) reported

    @iiNet Doesn’t help someone going overseas today does it. Try putting your management through some basic service training - don’t make changes that have serious flaws that require you to work on fixes. Two years ?! Pathetic service. Pathetic management.

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