iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 8 |
| Melbourne, VIC | 7 |
| Adelaide, SA | 6 |
| Brisbane, QLD | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Jen Norton
(@jennynorton) reported
@iiNet I have been dealing with one of your o/s call centres for two weeks, this is why I asked if there was an escalation team in Australia. I have no issue with dealing with offshore teams but when there is an issue that isn’t getting solved I would like this escalated to a team here.
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Philip Cox
(@PhilipC10011545) reported
@iiNet Hi. He's Not a Happy TPG customer knowing he dumped Telstra Rip Off INC to move over to you, & I encouraged him? Why don't you people respond with any TECHNICAL assistance but just take the money? We've had enough. Then you ask for a survey afterwards,Hello!
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Suzanne Olsen
(@suzannelolsenau) reported
So glad i chose @Optus i'm glad to have them! Found @iiNet a bit too slow and their choice of modem to be worse.
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nikoS
(@nikolidos) reported
@maystation4 @iiNet Hey mate did you end up getting your problem sorted? Have been having a similar issue myself. NBN tech even came out to my area and still dropping out
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Sharon Lang
(@SharonL43117309) reported
@iiNet wish I could get the no. 1 customer service you pride yourself on. I haven’t had the internet service for two weeks and your customer relations team made it clear they don’t care, even though there are vulnerable people who need it.
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Alison Marchbank
(@MarchBali) reported
@iiNet no iiNet service in Clifton Springs 3222. For 30 minutes. Disconnected 6X since 13.00. What’s happening?
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Jackie McMillan
(@MissDissentEats) reported
@iiNet We got a call back this morning and it’s back up. The @NBN_Australia was at fault, outages in our area all week. Thanks also to @TurnbullMalcolm for his crap NBN legacy.
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Stix 🇦🇺
(@stix088) reported
To @iiNet your internet service is crap, we have unlimited data at home but a lot of the time **** don't load, iv always got to change to my own mobile data. Now tell me, why are we paying a monthly fee for somthing that only works half the time?
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nikoS
(@nikolidos) reported
@maystation4 @iiNet That really sucks, she called me about an hour after the NBN techs came and did absolutely nothing and said she will get back to me on the ticket so assuming im going to get the same treatment.... Its disgraceful really
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Sharon Lang
(@SharonL43117309) reported
@iiNet I wouldn’t say elected, I would say forced to, based on your company customer service model that does not act on urgent issues and does not provide onshore service unless it is costly not to.
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Sharon Lang
(@SharonL43117309) reported
@iiNet Hi Chris, thank you for referring us back to the customer service team who we are unsatisfied with due to poor level of customer service, we are underwhelmed and disappointed that you can’t provide your no.1 service standards once again
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The Hopfot
(@Hopfot) reported
@iiNet @lockskat 3G would be fine.... if it was working. Redbank Plains and Springfield Central in Queensland is getting ZERO internet service. No 4G, no 3G, not even a mildly amusing H+ on my screen. Zero Data. Honestly, this is what you get for sourcing us through the dumbest provider, vodafone
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Jen Norton
(@jennynorton) reported
@iiNet Liz, sorry but I have dealt with numerous different staff over the past 2 weeks with an unacceptable level of service. It’s such a shame you’ve moved escalations offshore. I will be leaving iiNet when I am able to get nbn installed.
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Sharon Lang
(@SharonL43117309) reported
@iiNet Day 16 of no internet service. Since I can’t watch movies thought I’d start a daily diary on your Twitter feed.
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Frenchy
(@Frenchyamato) reported
@iiNet obviously, 2 weeks notice wasn't enough for the relocation order/request. Also, how come you never call back even when you said you'd call back 5 days ago? Almost 1 week in the new apt and still no Internet, which I'm of course paying for...
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