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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 6
Melbourne, VIC 19
Sydney, NSW 10
Perth, WA 14
Geelong, VIC 3
Canberra, ACT 3
Adelaide, SA 11
Darwin, NT 1
Nowra, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • b16deloz
    Del (@b16deloz) reported

    @iiNet on hold for 25 minutes so far customer service is on point as always

  • NatMcNazz
    Nat 😷 (@NatMcNazz) reported

    Yaaay! So glad you made me upgrade my router, @iinet so that I could continue to experience your inaccessible service now with an even shinier router!

  • mrspinchbeck
    christine ellison (@mrspinchbeck) reported from Twin Waters, Queensland

    @iiNet It seems to be an NBN outage, confirmed by local computer co. It might take a while.

  • 22DanielleM
    Danielle (@22DanielleM) reported

    @iiNet Hey. I’ve just checked on your website and it says there’s a widespread issue

  • madeupbyshay
    Shay Hồ 🏳️‍🌈💉💉💉 (@madeupbyshay) reported

    Hey @iiNet @NBN_Australia is down in Ryde 2112 just after the thunderstorm. Can you help check?

  • veedub3057
    Vaughan Bellamy-Williams (@veedub3057) reported

    @unicamster @iiNet I only wait on hold for around 3 - 4 minutes, plus the length of time it takes me to fill in the relevant ombudsman service's webform. If the bank / telco / insurer / etc can't answer the phone before I hit send, we deal with it through that process.

  • Gamer_Rade
    Rade 🔪 (Addie) (@Gamer_Rade) reported

    Welp, the constant dropouts from @iiNet make me incredibly happy that I decided to port out when we move. Y'all gonna reimburse me for the mobile data I have to use today because your service isn't working?

  • 3MetreFlattys
    Ryzh 🇦🇺 (@3MetreFlattys) reported

    @iiNet @IntoTheWok I'm also getting the same issue. Found out that using a VPN called exitlag sort of fixed the problem, it lowered my ping to 30-50 but realised soon after that the main problem was because i was being put into singapore server games. iinets routing on mw2 is skipping sydney for me

  • HowellBarry
    Barry Howell (@HowellBarry) reported

    @iiNet Signed up 11 days ago. Modem still hasn't left dispatch. And iinet don't communicate with dispatch or the courier, so you just sit and wait. Terrible, Terrible service. Promised 1-2 or 3-5 working days got 2 different delivery days. And nothing after 11 days and no reason given.

  • HowellBarry
    Barry Howell (@HowellBarry) reported

    @iiNet That's the problem, I spoke to an operator yesterday and they are unable to tell me when it will be picked up or why after 11 days my order is still not even dispatched.

  • Xyenia3
    Xyenia (@Xyenia3) reported

    @iiNet fix your damn internet 😡

  • hel10z
    Helio Rocha (@hel10z) reported

    @iiNet it's been over a 10 days and no one has helped us! We will be moving our services away from you as the support is terrible!

  • ajb_74
    Adrian Black (@ajb_74) reported

    @iiNet … can you please tell me when your Hosted Exchange will be fixed? I have been subscribing to you Service since 2013, and this completely botched upgrade and it’s impacts are appalling! When will it be fixed? Why shouldn’t I go elsewhere for my service? #iinet #broken

  • villanellesboat
    rory (@villanellesboat) reported

    @iiNet Terrible

  • 22DanielleM
    Danielle (@22DanielleM) reported

    @iiNet hi team, can you tell me if there’s an issue in Collie WA 6225 please?

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