iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 9
Melbourne, VIC 8
Perth, WA 6
Adelaide, SA 5
Brisbane, QLD 3
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • PazingtonIII Andrew Parry (@PazingtonIII) reported

    @iiNet After 2 days, it’s back. Poor form, no redundancy, outage notices with no detail. Rumours the problem could have been resolved sooner if the appropriate staff where located in Geelong. With wfh, probably need residency, 4g in modems.

  • rebuhsa 🌻🇺🇦 🇺🇦🌻🌻Ash 🌠 🌠🌻🌻🇺🇦 🇺🇦🌻 (@rebuhsa) reported

    @iiNet The internet seems to be down in Geelong

  • melkettle Mel Kettle 📖🎙🤗 (@melkettle) reported

    Anyone else having @iiNet issues? In 4551 - has been on and off for a few days, nothing showing up on the website... Luckily I have a lot of data on my phone so can tether, but it's not ideal when running online masterclasses #frustrating

  • dottisworld Dotti (@dottisworld) reported

    @iiNet #iinet How hard is it to cancel your account?? I spoke to a CS rep on Friday 5.30 and was assured the account would be cancelled. No email to confirm it so rang this morning, no cancellation recorded. Now on hold to customer care after talking and explaining the whole..

  • IPantsafire indigo_lollypop_pantsafire (@IPantsafire) reported

    @andy_mossman19 @iiNet @HumeJayk What is going on?? In 2022 when so many people are WFH, this is unacceptable and then for any compensation you want us to talk to someone! This should be auto adjusted for anyone in the area affected.. communicating would help!

  • tenancy_toolbox Tenancy Toolbox (@tenancy_toolbox) reported

    If you have a small business internet with static ip plan with any other Australian service provider other than @iinet or their associated companies then we would welcome your recommendations - of course they must be capable of responding to support requests in a timely manner.

  • tenancy_toolbox Tenancy Toolbox (@tenancy_toolbox) reported

    Today we have cancelled our @iiNet #VOIP service after many years due to the fact that over 1 week iiNet Biz Support has ignored our support tickets. We are now looking for alternatives.

  • Rhi8375 Rhi Sceney (@Rhi8375) reported

    @iiNet Mobile data is still not working? It’s been over 12 hours. Where can I check mobile outages please?

  • tenancy_toolbox Tenancy Toolbox (@tenancy_toolbox) reported

    @iiNet any chance BizSupport will respond to any of our support emails in the near future? You used to be quite helpful at customer service.

  • jonosc11 Jonosc (@jonosc11) reported

    @iiNet Geelong cable? Down?

  • Rhi8375 Rhi Sceney (@Rhi8375) reported

    @iiNet please provide an update on mobile data issues? Cannot use phone at all without hotspotting from someone else’s device. Both internet and mobile data down! What’s going on please?

  • jerann70 Jeremy (@jerann70) reported

    @iiNet Hah! We just had a >36hr broadband failure, with no proactive comms to let customers know what was going on. Fault took >24hrs to id & 12 to fix. 1000s of customers in Highton, Belmont and Grovedale. Website was no use. No response to social media queries either. Don’t recommend.

  • tom1962 Tom Massarella (@tom1962) reported

    @iinet Internet keep dropping out at 2526? Seems to be a problem in our area. When will it get fixed?

  • sass1ca Jessica (@sass1ca) reported

    @jonosc11 @iiNet @four_outta_ten Agree. Surely someone has got there and though "gee this'll take 12 hours to fix" or whatever. I can't believe they have NO idea.

  • yeld_tamsin Tamsin Yeld 🏳️‍🌈🎶♿ (@yeld_tamsin) reported

    @iiNet ok, so you told my partner our phone wd be back on yesterday. still nothing today. any idea what the issue is please @iiNet ?

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