iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Sandie Jay
(@Jezzaj) reported
@iiNet @WestnetAU You can't update customers, but happy to delete the post about the issue...
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jokay
(@jokay) reported
@iiNet You can’t tell me if there’s a known local outage for 2614 without my phone number?? 🙄
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Jedders
(@petejeds) reported
Hey @iiNet wakey wakey any chance our service can be restored like NOW?
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Shane Potts
(@Pottsy87) reported
@iiNet Is there an explanation on why there is an outage for me
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Lisa Hay
(@thehysterian) reported
@HeyMum3 @iiNet Yes, 70’s bad horror movie festival has been brought to a sudden stop.
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Phil
(@officialphilk) reported
@iiNet why did you remove your Facebook post about the email outage you've been having since at least Christmas Day? What are you not telling people?
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Ethan Walsh
(@Ewalsh1990) reported
@iiNet Hi John, it's been over 48 hours. In fact it's near 96 hours since this began. Your engineer cancelled my call. After waiting for an hour to speak to one of your customer service representatives. 4 days John. FOUR days!
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Geoff Robinson
(@GeoffPolHist) reported
Self inflicted EOY brain to lose card & then forget to pay @iiNet but 30 hrs since my payment recorded & still no service seems excessive
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Calindy
(@dernhelm29) reported
@iiNet @smythdas there seems to be another widespread email outage is what’s the problem 🙄
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David Smyth
(@smythdas) reported
@iiNet email down again WTF
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Fal
(@Falgun_86) reported
@iiNet is getting worst day by day... had been with them for 10 years buy quite degraded in last year or so.... NBN is down since 2 days and everytime when I call, wait time is greater than an hour.. no call back available as well and call get dropped in less than a minute
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Iain Grant
(@Iain_Grant3) reported
@Peter_F_Ryan @iiNet Peter generally, organisations don't want to provide ctr service, it's expensive & that's why yr plan is relatively inexpensive. Telstra & Optus are marginally better in terms of ctr service - they "own" the network and seldom drop out completely. ALL are in the Telecom Triangle.
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Sean
(@voscauchemars) reported
Hey @iinet after more than 17 years I have finally had it with you. Limited support hours. No communication from you WHATSOEVER regarding your massive failure over the weekend. Emails lost forever. You are now the shittiest ISP imaginable. I'm moving.
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Amanda Ralph
(@ralphytown) reported
Hi @iiNet More hot weather forecast for #Perth over the next week so understandably your customers are concerned that there will be another 'weather related' catastrophic server outage. Do you now have a BCP in place to mitigate reliance on a single location? #iinet @__thewest__
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Jess
(@Jesswaa1) reported
@iiNet outage at 2614 after thunder storm. Website says normal operation. Please advise?
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