iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

Less
More

iinet Hero Image

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 6
Melbourne, VIC 6
Perth, WA 4
Adelaide, SA 3
Brisbane, QLD 1
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • LzqmOCE Lzqm (@LzqmOCE) reported

    . @iiNet your net ain’t working cuh? Tryna fix it for me or wha?

  • johnban81940041 John Banks (@johnban81940041) reported

    @iiNet. No surprise after having found my way round the call centres and found a manager in Oz to look at the service issues I've suffered, promised a call and nothing. Yes I know there was a lockdown in SA on Tuesday, but not surprised that @iiNet can't manage that either!

  • viraljetani Veeral Jetani 👨🏻‍💻📸🎥 (@viraljetani) reported from Sydney, State of New South Wales

    @LoneVaultWander @iiNet Yup looks like an outage but no outages showing in Parramatta 2150 postcode.. Strange..!!

  • captainflux Tunic (@captainflux) reported

    @iiNet The query was not about credit for downtime, it was about compensation for loss of income while I sat here like a ******** all morning, waiting for someone who was never coming.

  • M1ndCr4ck ƙmilo Zuluaga (@M1ndCr4ck) reported

    @iiNet really bad customer service!!! YOU MUST CONTACT CUSTOMER BY PHONE OR DOUBLE CHECK BEFORE MAKE ANY CHANGES!!!!!

  • lukeperry85 Luke (@lukeperry85) reported

    @iiNet I am having internet dropouts of 30 seconds or so at regular intervals. it is interrupting my gaming sessions. I am on the Ballarat high speed cable. are there known issues today?

  • captainflux Tunic (@captainflux) reported

    @iiNet Your guy left a message saying "it was online and now it is offline", which at least shows you understand the problem I guess. What he didn't say was, "NBN say it's miraculously fixed itself and they're not coming", which is what I'm now being told. Spoiler: it's not fixed.

  • natasha_yann Natasha yann 🏜🚐 (@natasha_yann) reported

    @Chopsie_Murphy @NBN_Australia @iiNet It’s incredible that someone inside NBN has the ability to shut someone’s internet down without confirming whether it’s the right one. In this day and age of dual authentication NBN do nothing and then avoid scrutiny via inbuilt opaqueness. ZERO ISO9001 quality processes.

  • Badger_tbg Badger 🦡 (@Badger_tbg) reported

    Still no fix to this @iiNet sad face..

  • Chewiesbr0 Chewiesbro (@Chewiesbr0) reported

    @iiNet just got the text saying there’s an outage in Wembley, WA. Did the check on NBN site, “unplanned outage & investigating, for more information contact your service provider”

  • HumansAsCode HumansAsCode (@HumansAsCode) reported

    @ItsMePHIZ Yep. Our whole suburb down since 11am. @iiNet sends sms 8 hours ago saying investigation underway. It’s now 9pm no update since. Called up iiNet they said nbn down. Oh and the nbn service and iiNet coverage health dashboards both say everything is fine. shambles. #nbnDown

  • wupdater Ropeable (@wupdater) reported

    Speedtest results... 30.0 Mbps down and 0.2 Mbps up. Any other @iiNet customers in #SEQ with same issue? #internetdown #InternetOutage

  • reject_cky Tristan (@reject_cky) reported

    @iiNet Could not be more disappointed with your service. Regularly cuts out or struggles to keep up with demand. And we're not streaming 4k videos or playing hi-def games online. We can't even stream a bloody episode of Bluey without it pausing to buffer. They're 7 mins long!!

  • Option1 Neil Cameron ️🕯️ (@Option1) reported

    @redruby17 @iiNet Oh and all the numbers they supposedly come from are spoofed. So if you miss a call from a number you don't know, don't bother calling back. You'll just get the poor unaware innocent who actually does own that number.

  • LoneVaultWander LoneVaultWanderer (@LoneVaultWander) reported

    @viraljetani @iiNet Same issue

Map Check Current Status