iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Melbourne, VIC | 7 |
| Adelaide, SA | 6 |
| Brisbane, QLD | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Joel Gibson
(@joelgibson) reported
@MikeySlezak @iiNet @acccgovau Worth noting that the smaller providers are not included in these ACCC tests so if they're not there, it doesn't mean they're slow
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Bill Bennett
(@billbennettnz) reported
@seamus @iiNet It is is almost impossible to buy speeds as low as 20Mbps in New Zealand any more. Can only do so if you are one of the two or three percent stuck on a poor quality copper connection or have 1st generation fixed wireless.
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James Brickwood
(@JamesBrickwood) reported
@MikeySlezak @iiNet Aussie Broadband. $70 a month and help desk is based here in Australia
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fiona h
(@fionah97577630) reported
@iiNet why is my telecommunications company not able to communicate with me? Please help me to update my account. I repeat, I can’t access the toolbox but can communicate via sms or email. The reason your calls haven’t got through is that you suspended my phone service.
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Bill Bennett
(@billbennettnz) reported
@Professor_Leech @seamus @iiNet Yes, not bad for for about $80 (A$70) a month…
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Just some lonely Idiot on the Internet. 🇦🇺
(@ADFSnake) reported
@TheFoxeh @iiNet I am sorry to hear this, I'm kinda surprised I never received an e-mail from them about this. But my PC is slowly dying on me, I can't stream, plus I'm not interesting enough. Hope you and your Dragon boo are doing well.
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PKD | Wolfqveen🐺👑
(@WolfQveenttv) reported
@Orda_CS @iiNet And I can't even get them to answer the phone so I can talk to them about the changes, at least they gave me a month but wtf?
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Dr Jos 🇦🇺🇫🇷🇱🇧💉💉
(@redruby17) reported
@paws101 @iiNet Nope. Whole day zoom. The Tech person said it was most likely an issue with the pit. Freak storm just exploded my life
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Martyn Davis 💉
(@themadhacker) reported
Dear @iiNet - just bought an eero wifi mesh system, which won’t work as you use pppoe over nbn modem (why oh why didn’t I search). So either help me bridge it with your existing wifi router or bye bye iiNet hello new isp. Your help desk said out of scope.
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Peabo Bryson
(@multiplesof9) reported
@iiNet I've had a broken internet for 2 weeks. I've spent 4 hours on the phone over that last 9 or 10 days, basically doing iinet's job, coordinating this job because of poor documentation, poor communication and people not following through on plans.
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Grant
(@occams_razor_) reported
@iiNet requesting assistance - we’ve had an disconnects from NBN since early this morning and now it finally reconnected its ridiculously slow approx 2mbps down for past hour. We have new hardware and a clean connection that is normally 80mbps down and high 30’s up.
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Peabo Bryson
(@multiplesof9) reported
@iiNet when you offer to investigate issues via Twitter, how is this different to your support via phone?
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Sir Marc Nasa Royal
(@SirNasaRoyal) reported
@iiNet Before one can call you they need to log into toolbox That’s the error She can not log into toolbox I’ve tried to help her and confirm it’s impossible I told her to use another company
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fiona h
(@fionah97577630) reported
@iiNet iinet appears content to leave its customers without any service. Three requests for contact since 3am, but no help so far.
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pappa orda
(@Orda_CS) reported
@oHrtzy @iiNet That’s ****** man, it’s so bad. I think I was paying for something near that too. I couldn’t even play a game and have my phone on the wifi. Let alone have my wife watch Netflix and be on the internet too
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