iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 7
Sydney, NSW 6
Perth, WA 5
Adelaide, SA 2
Brisbane, QLD 2
Geelong, VIC 1
Nowra, NSW 1
Albury, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • redruby17 Dr Jos 🇦🇺🇫🇷🇱🇧 (@redruby17) reported

    @sowdented @iiNet It really is trying my new year resolution to be calmer in 2021. It’s the same pattern so whatever the issue was it still is an issue. At this rate I’m going to ask for a credit for next month’s bill. It’s been like this for a week 😳

  • Phil28110 Phil281 (@Phil28110) reported

    @iiNet System down in Geelong. Any update please?

  • Toonking30 toonking (@Toonking30) reported

    @JScholes_CFP @iiNet Yes mine is down too

  • MMareeslatter Maree Slatter (@MMareeslatter) reported

    @belindasmilne @pauldutton1968 @iiNet We have now heard back from the NBN. There are no plans to roll it out here. There is a satellite service available that is the NBN SkyMuster. Sigh. We are now investigating that.

  • ACLambert Anne CL (@ACLambert) reported

    @iiNet What is there to discuss? You want to levy $100 because you don’t provide a service at my new apartment block. I’ve been a customer for nearly 18 years. Yet no one wants to apply a common sense lens. What more can I do?

  • ACLambert Anne CL (@ACLambert) reported

    @iiNet There is just no common sense being applied to this issue. The rules are being quoted without any attempt to understand that I can't transfer the service. It's not because I don't want to, by the way ....

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    @iiNet Due to numerous reasons every second ******* week. For two years. How about you just find a way to keep it working all the time? I’m paying for a continuous service, not a maybe, maybe not, in and out service.

  • redruby17 Dr Jos 🇦🇺🇫🇷🇱🇧 (@redruby17) reported

    @iiNet Hi Waheeb- have done all the things and this thread is long. The lights on the modem have been going out and coming back on every 10 mins for two days. Got a call from iiNet today letting me know a tech will come Monday/Tuesday. That text indicates that it'san outage.

  • JiveBlowfish David Duncan (@JiveBlowfish) reported

    Thanks @iinet for the Christmas present of saying my mailbox is full and I have to reduce it from 4gb to 1gb with no warning. Spoke to support and they said the directive came from mgmt. no callback as requested. Gmail and Hotmail give 15gb for free. Just lost a 20+ yr customer

  • saltymolty saltymolty (@saltymolty) reported

    Fix your **** @iiNet

  • JiveBlowfish David Duncan (@JiveBlowfish) reported

    @iiNet Sorry but “improve overall performance“ is BS. Storage has never been cheaper or easier to obtain. How about a notice I went over in the first place. Or how about giving 3/2/1 months notice of enforcing to give us time to sort things out. This isn’t good service!!

  • TawnComend Tawn Comxnd (@TawnComend) reported

    @iiRhysta @iiNet Your house wiring can be the problem

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    JFC, @iinet. My wifi is down AGAIN! You’re no advertisement for the digital age... 😠 4G is on and off too. I’ve had NO roaming data the last few times I’ve been out. And rarely here at home.

  • miriamcosic Miriam Cosic (@miriamcosic) reported

    @iiNet FFS, Waheed. You’re always telling me to step through this link. I know the contents of this link back to front. I know how to check it myself. I have studied computer science at university. This is why I didn’t want to have a conversation with you. JUST FIX IT.

  • ACLambert Anne CL (@ACLambert) reported

    @iiNet Not sure what file you’re looking at but the latest email asks me to complete a survey! Let me know if you’ve got something different! #fail

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