iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 9 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 2 |
| Canberra, ACT | 1 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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🌸 Stardew Hollow 🌸
(@stardew_hollow_) reported
@iiNet how fast can you guys reconnect the service I had with you previously? I have all the connections as you were my previous ISP, and have my own modem. Would rather switch back than deal with these inconveniences.
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shay. 🏳️🌈 (on art hiatus)
(@madeupbyshay) reported
@iiNet Looks like it's an NBN problem. Thanks.
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VelvetTeaLeaf
(@VelvetTeaLeaf) reported
.@iinet My internet has been slow for a few weeks now. How is it that it takes up to 5 seconds to load a page yet youtube plays smoothly at 480p? I have FTTB. Postcode 3065. Download speed is 12.8 Mbps.
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Jezlaw70
(@jezlaw70) reported
@iiNet Hey guys, internet intermittent in Thirroul 2515, have powered down modem, reset what I can, works for a minute or 2 then off then on again repeat all day... help!!
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Tom Ravlic FIPA FFA
(@TRAVLIC) reported
@estjune83 @TPLINK @iiNet oh ok. That is curious. May be a problem with that one unit but worth checking out ...
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Karen
(@kcIMT122) reported
@iiNet You don't need any of that info, Waheeb. It's unlikely to be a problem unique to me. All you need do is change your procedures so you don't send the same advertising material to the same person 3 times via 3 methods in one day. To ANY of your customers. Not just me.
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dame
(@osuldame) reported
@iiNet Been a while without any internet. Was supposed to be hooked up on Tuesday. Paid for a modem and 1st month up front and nobody from iinet can help us. Non existent service. Unacceptable
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no one
(@spunkyfuzzguts) reported
@iiNet internet out in Nanango. Is there a known outage?
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Sarah Rose
(@SarahRo02662098) reported
@iiNet You able to explain why we're estimated to have no internet for up to 24 hours in my household, when your site and the NBN site reports no actual errors? What the hell is going on, why are you waiting until tommorow to send a technician out?
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Peterdea
(@Peterdea_) reported
@iiNet offering me a potential single bright spot in this lockdown. Call me a corporate shill, but the easy time I had signing up with them tonight and their customer service has me filled with hope that I can reconnect with my friends over a week sooner than I'd thought possible
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Daniel Livingston
(@drdanlivo) reported
@iiNet very slow and convoluted customer service experienced over the last few weeks. I changed my address with iiNet when I moved (kind of necessary!), again before delivery of a new modem, but it was still sent to old address. Meanwhile I received one meant for someone else!!
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Jody Macgregor
(@jodymacgregor) reported
@iiNet Not seeing any NBN outage or problems with network status in my area (3056), but I can't connect. Is there maintennance going on?
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Nic Chamberlain
(@Nicchamberlain) reported
Don’t use @iiNet, all talk and no action. Dreadful problem solving of internet issues. Passing the buck, issue explained 15 times over to different people and more. #isp #iinet #cx
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todd buck
(@ToddLBuck) reported
@iiNet Had to buy a second hand iiNet modem to prove it wasn’t my issue. IP address set on the modem points to Adelaide. iiNet you still keep telling me all you guarantee is an internet connection! Really
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Sharzi
(@servicereview13) reported
@iiNet for anyone considering iiNet, don’t!! They don’t refund payments where they didn’t provide service, and they ignore your emails so you will give up and go away. Their no1 service was before TPG bought them out.
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