iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 10 |
| Adelaide, SA | 8 |
| Sydney, NSW | 6 |
| Perth, WA | 5 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Liana Treadwell
(@lianapappas) reported
@iiNet Not correct internet services are still down and are affected. Ours is still down and we’re in VIC. What’s the update?
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Costley ⚽️❣️MUFC
(@_Costley) reported
@iiNet Your customers deserve better clarity, I appreciate that the weather locally was extreme, but why this long to post this message with no insight or information Has our data been compromised? Is it an issue with hardware? Do you appreciate the scale of the issue? If not when?
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Simon Rosenberg
(@simon_rosenberg) reported
@iiNet After an outage of nearly 24 hours and no communication about the problem until recently, "some" iiNet customers are considering taking their custom elsewhere.
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Kelly L
(@lodge_kl) reported
@iiNet .. Approaching 30 hours now since last being able to access email. You’ve been working on the issue for at least 8 hours now……. When is it going to be fixed ??
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Greg Bush
(@gregbush) reported
@iiNet No service in Brisbane either. Cannot receive emails
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Sue Davis
(@Sueberry2) reported
@iiNet In South Australia (and email down for the last 24 hrs + and counting) am looking forward to the compensation due to YOUR outage on my next billing invoice. 🙄
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Martina Christie
(@MissMFNQ) reported
@iiNet An absolute disgrace 24hrs before acknowledging there’s a problem. Even I can use my 4g phone to post a status update to social media it really isn’t that hard, get a guy & his smartphone and say ‘hey go post to FB & Twitter and let our valued customers know that we got problems”
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Mike
(@Nemspy) reported
@iiNet Some huge overreactions in this thread. How often does email go down? This is obviously an extraordinary occurrence. I can wait.
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Sharon
(@shazioewins) reported
@iiNet I accept the reason for the loss of service-adverse events happen.I can’t accept the ARROGANCE of NO ACKNOWLEDGEMENT of the delay in advising us-either your risk mgt processes are in a mess- ( crucial step”advise customers”) or u just didn’t care about us.U need to explain THIS!
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Mike trike
(@Miketrike8) reported
@NBN_Australia 3 months. Of 24h disconnections. 20 times a day. Or no internet at all. 12 weeks. Ripping my hair out. I had to go through TIO and BRRR. Also, customer "service" @iiNet provides is the biggest sham next to NBN providing capability. Fm an ex qdf mbr intimate with sigint and comms.
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Whither democracy & humanity?
(@dianemcostello) reported
@iiNet My most recent email was nearly 26 hours ago. Regular updates would be appreciated. Even to say that you have found the problem, or have found it but ....
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M
(@campo62) reported
@iiNet Remind me to email you a message of cancellation once you are up and running again. Since yesterday I have been trying to change settings etc thinking the problem was with my phone. Wasted time if only you had sent out a message earlier.
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Jacq
(@Lemonlibrats) reported
@perthhacks @iiNet WTF a Perth based Co, lacks the ability to anticipate 40plus temps in Perth or to note weather forecasts days in advance. Give it up a& let someone else have a go
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🌻 Annie Ryan 🌻
(@AmryanAnnie) reported
@iiNet Poor form guys! You could have notified customers 24 hours ago when services first went down. Most things are readily forgiven with some communication. And you are a communication business!!
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Rosalie Bent
(@RosalieBent) reported
@Nemspy @iiNet 30 hours now &no sign of when it will come back. they are not over-reacting. some of us run businesses depending on email. It is a worldwide drama when gmail goes down for 30mins, & a hot day in Perth is not 'extreme weather' assuming their servers aren't running in a garden shed
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