iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 10 |
| Melbourne, VIC | 8 |
| Sydney, NSW | 7 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 5 |
| Hobart, TAS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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The Biggest Troll Under The Bridge
(@LetsBeefAboutIt) reported
@iiNet Hello Chris. I gotta lie, I’m really impressed with this service. I have apparently been connected for two months and only have been able to access my internet twice and it only lasted the period of me taking a **** on the toilet. I would like to speak to your manager. - T. Roll
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Lauren Martyn
(@laurenmartyn) reported
@iiNet I’ll send you my details. Last night on likely our 15th phone call we spent nearly 2 hours on the phone to tech support and were told this would definitely be connected today. It’s still not. Still circling through the downstream searching.
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
Hi @iiNet - on the phone yesterday with Ramiz I was told a case manager would call today at midday Brisbane time. No one has called and the net has been down for most of the afternoon. The first outage was at 8:36am this morning.
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Lauren Martyn
(@laurenmartyn) reported
@iiNet @SixersBBL You lied to us about the connection. You have cancelled appointments. You are a terrible isp.
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Dave The Happy Singer
(@HappySinger) reported
Today I switched to @aussie_bb after 11 years with @iinet, because ii doesn't work well with Google Wifi. What a stellar experience. Easy UX, all set up within a couple of hours. Had to make a call to stop them blocking my ports but they handled it really well.
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Jays
(@Jays200) reported
@NBN_Australia I appreciate your assistance today but if you read my 1st tweet you'll notice I mentioned that I had already reported fault with @iiNet. This is the problem with too many links in the chain. The fault isn't at my premises. DM me and I'll provide more details.
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
Sups @iiNet - the fix from the last outage lasted exactly 2 days. No internet now for 8 minutes. What gives?!
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Heather Delfs
(@barefootthink) reported
@iiNet there seems to be an unreported outage in our area? Nothing on either IINet or NBN websites but normal troubleshooting to restart not working.
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J.
(@mynameisjanah) reported
i'm loving that i have the DMs from my conversation with @iiNet yesterday, they are helping me cut through the bullshit. i was almost fobbed off because i have a hybrid node network i had no choice to buy
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Robbie Munro
(@Rmunz79) reported
from
Brisbane, State of Queensland
@iiNet hey guys. Any issues with VOIP phones in Brisbane? My phone line has stopped working this morning, no dial tone. Considering I work from home this is a huge issue
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Antoine Stinissen
(@toinestin) reported
@iiNet no 1 in customer service? Don’t think so. Scheduled our move 3 weeks in advance to find out on the day we move that we won’t have internet for 2 months. #EpicFail
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Fat Man
(@asdcadsaerfasdf) reported
spoke to a tech at @iiNet they put me on hold for 32min and then they hang up on me. All this to try and resolve an issue that has been happening for two weeks.
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J.
(@mynameisjanah) reported
i just got told "because you have an HFC connection, we do regular maintenance, and that is why you suffered service issues" "but i have a quote that says there were no service issues at the time of my complaint" @iiNet
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1938, January 26th
(@aleeb88) reported
@iiNet’S finance system still more “efficient” than customer service system. Automatic deduction of “Prepayment” for services at new address deducted 25 January, email notification of deduction on 28 January (including tax invoice dated 28 January) 🙄 None of this is new
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Becky
(@becky182O) reported
@iiNet I’ve already lodged an official complaint and am waiting for that, for 3 business days. Still going round in circles. My case has been ‘escalated’ 3-5 times.
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