iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 10 |
| Adelaide, SA | 8 |
| Sydney, NSW | 6 |
| Perth, WA | 5 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Liv 😷
(@mmechomski) reported
@louisejallan @iiNet I’ve been dealing with this this week too Louise. Exasperating. Good help from iinet today, but still not resolved. Bounced back to Apple. I feel I’ll be crushed by this revolving door any minute. Still can’t send iinet emails via Apple app, only iinet webmail. 😡
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Cheryl
(@cheryl_rjl) reported
@iiNet your callback service isn’t working
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A D Morgan
(@A_D_Morgan) reported
@GrogsGamut @iiNet Yes they bricked my phone by moving it to a network that doesn’t exist where I live - we shifted to Mate, better deal for less money, people answer the phone, etc etc.
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shape shifting rodent reptilian hybrid
(@johnalees) reported
@GrogsGamut @iiNet Yep. Oh iinet you used to be good. Now just a sub-brand of TPG. I remember when all your call centers were in Australia and your customer service was good.
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Nic Chamberlain
(@Nicchamberlain) reported
@iiNet your customer service is appalling. How can you be getting worse? You’re basically Telstra
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KaShaz
(@ksos23) reported
@GrogsGamut @iiNet After having an awful experience with them I would never recommend to anyone!
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Christine Jane
(@CJaneSing) reported
@iiNet what's going on? Three weeks of complaining about my crap service and still no call back!
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Paul Feasey
(@feasey_paul) reported
@GrogsGamut @iiNet Well that sucks. Glad you’re sorted. I’ve been with IiNet for years, never a problem, but there may be a first time. Will note your experience if I try & upgrade
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Stephen Spencer
(@sspencer_63) reported
@GrogsGamut @iiNet Same thing happened to me. We stuck with @iinet in the end but their desperate desire to create a new account and email address every time you change plans is infuriating. We had to cancel our mobiles with them because of the paperwork they required.
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Martin OConnor
(@martinoconnor50) reported
@iiNet Been recommending you for years based on good customer service. What happened, an old customer forgot his email password. Tuesday support called back after 6 hours new password failed. Yesterday no return call all day. #iinetfail
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James Henstridge
(@JamesHenstridge) reported
@GrogsGamut @iiNet I'm still with iiNet because they have the cheapest plan for my building (a non-NBN FTTB one). But their service is nowhere near what it was prior to the TPG merger.
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Steve May
(@maystation4) reported
@iiNet @NBN_Australia Apparently it’s my responsibility to ensure you both talk to each other about my ‘ticket’ regarding no service when it’s windy. IiNet can you please talk to nbn, because apparently it’s up to me now to ensure you both communicate. What. A. Joke.
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Ancient IT Geek 😢Had my 1st AZ. It’s Time 4 Labor
(@warwickpauld) reported
@iinet hi are there problems with the VDSL2 in north canberra, download speed has dropped to 16mbs but upload is still at 30mbs Started about 8:45pm Friday 13 Aug 2021
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Dr.Strangelove
(@flyingdoov) reported
@iiNet and the response... another sales call attempt for an NBN service which I can't use (which once I pointed out this had already been done, the caller reviewed my case notes, then the call ended). How embarrassment #amateurhour #samesame
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Snagz
(@SnagzAU) reported
@iiNet we have been left without a land-line for a couple months and after the 10 years we've been with you guys our internet has been terrible and none of the countless times and hours that we've called you, have any of your "specialists" been able to help us.
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