iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 9
Sydney, NSW 9
Melbourne, VIC 7
Adelaide, SA 6
Brisbane, QLD 4
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • StuartSMWalker Stuart (@StuartSMWalker) reported

    @iiNet Thanks for the update John. However, given that I believe this has happened before, it sounds like it's high time to update the aircon/generators/insulation etc on this particular data centre (or even move to a new data centre?). Any hardware issues?

  • AceF1910 Jaymz 🤘 (@AceF1910) reported

    Would be great @iiNet to tell us about the issues. Not good at customer relations are you iinet. #iinet

  • ilesquire Derek@月極グループ (@ilesquire) reported

    @iiNet @_HenryRoss Stock answer to every query! How about a time line for a fix... more than 24 hrs down now!

  • AmryanAnnie 🌻 Annie Ryan 🌻 (@AmryanAnnie) reported

    @iiNet PLEASE FIX our webmail!!! #iiNetOutage

  • littlemissaj65 AJT - get vaccinated! (@littlemissaj65) reported

    Hey @iiNet when are you going to say something about this massive outage?!

  • Miketrike8 Mike trike (@Miketrike8) reported

    @iiNet @AEBayley Btw JOHN IT WOULD BE NICE TO SPEAK TO YOU.."JOHN"..AKA ABDUL LOCATED THE CENTRAL AFRICAN REPUBLIC. If i dont get info as to wtf is going on within 48 im going directly to WA newspapers who will love to research this topic further and put it up on their sites

  • GiraffesRule1 Juno (@GiraffesRule1) reported

    @MikeCarlton01 Seems they have a problem Australia wide. Would be good if someone bothered to post on their Twitter account to inform us what is happening. @iiNet

  • t2d66 2dogs (@t2d66) reported

    @jswharton @iiNet Was on hold listening to back 2 back ads this a.m. for 2hrs 1min 43 secs, then the machine hung up on me. Rang back Billing got to 2 mins 35. Maybe I should let the phone answerers get out back to help the techs. No humans to chat with to pay a bill. Down since last night AEST.

  • roger_groom Roger Groom (@roger_groom) reported

    I don't understand, it's like I'm missing the obvious. Major @iiNet outage for ~20 hours but no ack or update at all. Nothing on their socials, no SMS, nothing. How can they have such poor handling of a major outage.

  • cameronsloy Cameron Loy (@cameronsloy) reported

    .@iiNet 24 hours the email servers are down in Victoria. Do you have an expected time to fix as yet?

  • croydon_of Suburban Stocks (@croydon_of) reported

    @iiNet @DewsMonique It's been down for 2 days. If one event in WA takes down all your webmail across Australia you should get out of this business.

  • tantryl Janus Pitt (@tantryl) reported

    @iiNet is there a service outage in Bunbury/South Bunbury? I'd check the outages page but, well, you know.

  • AMadelaide21 AnnMarie Chamberlain (@AMadelaide21) reported

    @iiNet hey guys any chance we can get some idea when your outage affecting email etc will be fixed

  • RgtempMarc Randy Goldberg (@RgtempMarc) reported

    @iiNet hi guys and gals. Any estimate on when services (eg email) might be restored? I'm assuming you had a shut-down because of the temperatures.

  • FGecolarge FG (@FGecolarge) reported

    @iiNet Hi Guys I see the website is down due to a weather event.......so says the website - the Twittier account is a useful way to inform people...

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