iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 10 |
| Adelaide, SA | 8 |
| Sydney, NSW | 6 |
| Perth, WA | 5 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Swarts
(@Aus_TechCare) reported
@formula_acct @StevenSinagra @iiNet I have been on "hold" for 58 mins now. Tried earlier today too. Currently migrating my clients to Microsoft 365. It isn't perfect either, but at least you know they won't just drop support for Outlook out of the blue.
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Julia Butterick
(@JJuliawb) reported
@iiNet @youituber And how about you update you website support to reflect what has happened! I cannot make the Outlook App connect even though it says it has found the account.
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cosmicfellow
(@cosmicfellow1) reported
@iinet funny that iinet are sending out emails saying that we may have problems getting emails...maybe SMS better lol
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Steven Swarts
(@Aus_TechCare) reported
@iiNet @youituber Any update @iiNet ?? Been on hold to technical support and it is now 1 Hour, 33 Minutes...
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cosmicfellow
(@cosmicfellow1) reported
@iinet time to send out a sms to update customers on hosting issue , no point emailing us
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Steven Swarts
(@Aus_TechCare) reported
@StevenSinagra @iiNet Is there any update on this? Multiple clients suffering with this issue. The status update says "Minor" issue. I would say this is a "Critical" issue.
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Campbell Newman
(@CampbellNewman) reported
2.5 days now, and counting, for many SMEs across Australia with no @iiNet email service that they have paid for. Minimal communication from this company. Numerous complaints lodged with the Ombudsman. Time for @iiNet to provide some answers.
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Ski Holidays & Tours
(@skihols_tours) reported
@iiNet why is iinett exchange been down for more than 48 hours?
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Karl Smith
(@karl_smith) reported
@iiNet OK, any update on when the hosted exchange issue will be corrected? do you have a planned resolution yet? There is a lot of irate customers being given conflicting information. If this is a permanent change without notice and in breach of the contract, I see class actions.
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LG Porter
(@LGPorterZ) reported
@P_bogan @iiNet I’m now looking at another provider for email and website hosting as well as internet service - @iinet about to lose the lot!
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Prof Ray Wills
(@ProfRayWills) reported
Hey @iiNet: when will your exchange servers be back up Using webmail is not an acceptable solution for my businesses Exchange servers been down since 19 November 2022 When will it be fixed? Not a happy customer
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Steven Swarts
(@Aus_TechCare) reported
@iiNet @youituber Finally got through to some other department, they put me through to residential support who had a statement which they read out (Paraphrasing) "Update on Friday caused unintended issues. Hoping to resolve in the coming days. Apologies for not informing everyone of the update"
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Crts
(@carts82) reported
@iiNet Any news on when you will fix the email outage @iiNet? No contact with customers and offering OWA as a solution is terrible.
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JonnyL
(@Jon_Laidler) reported
@iiNet internet was down yesterday in NSW 2015 for most of the day, back up at approx 6pm. Unfortunately it is down again today. Any idea when service will be restored?
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Sir Peter the Bogan
(@P_bogan) reported
@LGPorterZ @iiNet 1hr 44mins in @iinet tell me wait another 15mins and the emails may come back. Start Outlook every now and then to see if its working. He's been there 15yrs. Agrees this is the lonest outage he's seen.
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