iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 8 |
| Perth, WA | 7 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 2 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Sharon Lang
(@SharonL43117309) reported
@iiNet I wouldn’t say elected, I would say forced to, based on your company customer service model that does not act on urgent issues and does not provide onshore service unless it is costly not to.
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Sharon Lang
(@SharonL43117309) reported
@iiNet Hi Chris, thank you for referring us back to the customer service team who we are unsatisfied with due to poor level of customer service, we are underwhelmed and disappointed that you can’t provide your no.1 service standards once again
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Jen Norton
(@jennynorton) reported
@iiNet Liz, sorry but I have dealt with numerous different staff over the past 2 weeks with an unacceptable level of service. It’s such a shame you’ve moved escalations offshore. I will be leaving iiNet when I am able to get nbn installed.
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Alison Marchbank
(@MarchBali) reported
@iiNet no iiNet service in Clifton Springs 3222. For 30 minutes. Disconnected 6X since 13.00. What’s happening?
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Philip Cox
(@PhilipC10011545) reported
@iiNet Hi. He's Not a Happy TPG customer knowing he dumped Telstra Rip Off INC to move over to you, & I encouraged him? Why don't you people respond with any TECHNICAL assistance but just take the money? We've had enough. Then you ask for a survey afterwards,Hello!
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Poorly Written
(@written_poorly) reported
@iiNet In horrid resolution because you idiotic **** heads cant seem to manage to process anything close to consistent speeds.
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Sharon Lang
(@SharonL43117309) reported
@iiNet wish I could get the no. 1 customer service you pride yourself on. I haven’t had the internet service for two weeks and your customer relations team made it clear they don’t care, even though there are vulnerable people who need it.
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Jackie McMillan
(@MissDissentEats) reported
@iiNet We got a call back this morning and it’s back up. The @NBN_Australia was at fault, outages in our area all week. Thanks also to @TurnbullMalcolm for his crap NBN legacy.
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The Hopfot
(@Hopfot) reported
@iiNet @lockskat 3G would be fine.... if it was working. Redbank Plains and Springfield Central in Queensland is getting ZERO internet service. No 4G, no 3G, not even a mildly amusing H+ on my screen. Zero Data. Honestly, this is what you get for sourcing us through the dumbest provider, vodafone
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Frenchy
(@Frenchyamato) reported
@iiNet obviously, 2 weeks notice wasn't enough for the relocation order/request. Also, how come you never call back even when you said you'd call back 5 days ago? Almost 1 week in the new apt and still no Internet, which I'm of course paying for...
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nikoS
(@nikolidos) reported
@maystation4 @iiNet Its getting to that point, So did you change isp? or still dealing with issues
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Jen Norton
(@jennynorton) reported
@iiNet If this issue isn’t resolved by Thursday I have no option other than going to the TIO.
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Simon Paris
(@Simonelecat) reported
@iinet @NBN_Australia You know it’s 3pm when the so-called fast nbn drops out in Erskineville! 3rd world conditions. N don’t bother replying @iinet. I’ve had it with your engineering dept. crap #nbn
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Sharon Lang
(@SharonL43117309) reported
@iiNet Day 16 of no internet service. Since I can’t watch movies thought I’d start a daily diary on your Twitter feed.
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katie
(@M0REXG0LD3N) reported
. @iiNet my internet has gone down 63 times today why is that
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