iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 7 |
| Melbourne, VIC | 6 |
| Adelaide, SA | 5 |
| Perth, WA | 4 |
| Brisbane, QLD | 1 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
-
Petra Campbell
(@PetraAu) reported
@allisonBeDemure @iiNet Over 20+ years I’ve enjoyed getting prompt technical support in Australia usually. This is really unacceptable though
-
Mark Morey
(@markmorey5) reported
@PetraAu @iiNet I'm an iinet customer their help desk is usually unhelpful. A couple of times I've lost email access because they changed the POP3 port although my emails are working fine so I don't think they've done that. If you don't get real help ring the Telecom Industry Ombudsman.
-
Jim Campbell
(@JustJimWillDo) reported
@PetraAu @iiNet Oooh, the poor dear. Are they cowering in the corner? Did you make them cry?
-
Petra Campbell
(@PetraAu) reported
@JustJimWillDo @iiNet Well i’m now white hot with rage but am looking at their comms to see when they gave me any warning that they woukd interrupt my business. None.
-
Kristy Himbrechts
(@mooshka79) reported
@iiNet and now tell me someone will contact me in 1-2 working days. Biggest joke of a customer relations department
-
Petra Campbell
(@PetraAu) reported
@TheRealNumber6 @iiNet 20 years worth. Told them repeatedly today not to touch. I’ll do it. But cant access.Thing is, no notice. It came on heels of something that happened to their storage ability last year found out today. Clamping down but did not implement with an information campaign. Had no idea.
-
🎶 Allison O'Donoghue 🎵
(@allisonBeDemure) reported
@PetraAu @iiNet iiNet are a shocking company. Suggest you go elsewhere. They only help when you threatened to take them to the ombudsmen, then they snap out of their collective coma.
-
Michael Wilson
(@mickjwilson) reported
@iiNet hey iiNet could someone from you business support team contact me ASAP, constant outages is getting ridiculous.... also having the residential only available is poor... did you know Businesses run outside your operating hours?
-
Petra Campbell
(@PetraAu) reported
@mariasofi @iiNet @ozemail Its really shocking. I cant believe some employee overseas telling me onky choice is for them to delete all my emails. Okay, so iiNet has 93,000 of my emails on their server, half of which from marketeers spamming daily with blogs&ads & things u never subscribed too.
-
rod
(@RodChapple) reported
@mikeamor7 @iiNet I've had iiNet since it's inception when I lived in Perth. I would say complete opposite. Never once had an issue and customer service fantastic.
-
Kristy Himbrechts
(@mooshka79) reported
@iiNet doesn’t care about the customer or rectifying their errors all they do is keep charging you for their errors and don’t refund!!
-
Mike Amor
(@mikeamor7) reported
My frustration with Australian internet companies 2.0. So joined IInet. Didn’t think it possible to have worse customer service. But yes it is. Having lived in the U.S. the difference is stark. Promise of calls back not followed through. Terrible. @iiNet
-
Zaphod Beeblebrox
(@Zaphod_BBX) reported
from
Port Macquarie, State of New South Wales
@PetraAu @iiNet Using Google Drive to send and receive mail won't stop your problem because it still resides on IInet servers. The 1MB limit is ridiculously tiny. Suggest you bite the bullet and move to a Gmail or Hotmail address. Then you aren't tied into you internet provider for email.
-
Kristy Himbrechts
(@mooshka79) reported
@iiNet this is getting beyond a joke your call centre can’t transfer me to customer relations they kept me on the phone for 70 mins
-
Talking Beard
(@StrayBeard) reported
Hey @iiNet is your system struggling lately. Seems the last week your peak time speeds are struggling. Streaming quality right down.