iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 9
Perth, WA 9
Melbourne, VIC 8
Brisbane, QLD 4
Adelaide, SA 4
Hobart, TAS 1
Santa Barbara, QLD 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • TubbsJTattsyrup Tubbs Tattsyrup (@TubbsJTattsyrup) reported

    @TheRiffJet @iiNet Mate, they’re not gonna get anyone to do that! Their customer service is so **** poor!! They’re ignoring my tweets now cos they don’t plan to do a damn thing to address probs. I hope you have better luck that I’ve had, but these bozos don’t seem to have a clue about anything!

  • waltonkate Kate Walton (@waltonkate) reported

    @iiNet Hi, we're having connection issues this evening in 2903. Some sites load, others don't. All load when using 4G. Any ideas? Have restarted router etc. Thank you.

  • TubbsJTattsyrup Tubbs Tattsyrup (@TubbsJTattsyrup) reported

    @iiNet For all of Qantas’ faults, they solved my refund issue in a 30-minute phone call. 5 hours later, they’ve followed up with an email detailing what was done. Meanwhile, @iiNet is STILL leaving us hanging. 17 days & counting. Do yourself a favour. Don’t sign up with them!!

  • TheRiffJet Riff Jet (@TheRiffJet) reported

    @TubbsJTattsyrup @iiNet As an 18 year customer iinet, this is appalling customer service you are giving to this couple. You should be ashamed of your behaviour. #iinet

  • TubbsJTattsyrup Tubbs Tattsyrup (@TubbsJTattsyrup) reported

    @iiNet Poor husband feels at fault for trying to get us a better plan at @iiNet . He didn’t know the catch was that you pay less you don’t get ANY service at all!! Time to call it & revert to Yomojo. Chalk it up to tough lesson learned. @iinet blows!

  • EyemanPatg Eye2Eye (@EyemanPatg) reported

    @TheRiffJet @iiNet Yep got BS message from iiNet and then got an email about some order I never placed and then when i ring the number on the email - they can't explain anything. Has iiNet become Australia's worst telecommunications Co?? #iinet @iiNet

  • browndogstales Jake Brown (@browndogstales) reported

    @miriamcosic @iiNet Sounds more like an iiNet issue than Optus. I haven't heard anything about Optus closing. iiNet was bought by dodo (I think) some time back & has gone downhill since. We moved to Belong (budget Telstra subsidiary) & it's worked well. Very easy to port across.

  • TheRiffJet Riff Jet (@TheRiffJet) reported

    @TubbsJTattsyrup @Mezanong @iiNet Someone in the industry had a few things to say to me about iinet and their current level of customer service. They ain’t any good now a days. They even suggested another isp by name who provides better customer service.

  • aprilroseglover April Glover 🥑✨🌈🌹 (@aprilroseglover) reported

    @iiNet our internet has turned off and it hasn't turned back on despite multiple resets etc. Is there an outage and what can we do?

  • sumerdigital Philip Walker (@sumerdigital) reported

    Did you know that with @iiNet any random person can at any time cancel your account? I highly recommend that if you value your privacy and ongoing internet service you should immediately change service providers and or never use @iiNet

  • browndogstales Jake Brown (@browndogstales) reported

    @miriamcosic @iiNet Uses Telstra network. Has been reliable for me in Melbourne. They have some cookie cutter plans (like most telcos). Completely BYO phone. As someone who goes between really low use & moderate, the lower plan has suited.

  • EyemanPatg Eye2Eye (@EyemanPatg) reported

    @iiNet @Mezanong Got a BS message from iiNet and then got an email about some order I never placed and then when i ring the number on the email - they can't explain anything. Has iiNet become Australia's worst telecommunications Co?? #iinet @iiNet

  • TheRiffJet Riff Jet (@TheRiffJet) reported

    Seriously @iiNet How can I understand an overseas call center?? How is this efficient customer service? I would suggest you have a manger from Australia give me a call.

  • TubbsJTattsyrup Tubbs Tattsyrup (@TubbsJTattsyrup) reported

    @iiNet This is the worst service provider ever! Forget delivering the basic service you’ve paid for, they’ll cost you more money & do unauthorised porting on your number! They’ll also continually ignore your requests for help & then chide you for getting frustrated.

  • Sens_exe_ Sens (@Sens_exe_) reported

    @BloodyOCE @iiNet Thats a stupid excuse and also not how wifi works

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