iiNet

iiNet Outage Map

The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 52
Sydney, NSW 32
Brisbane, QLD 21
Perth, WA 14
Adelaide, SA 13
Canberra, ACT 7
Hall, ACT 2
Geelong, VIC 2
Moss Vale, NSW 1
Parramatta, NSW 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet #iiNet’s SERVICE IS BROKEN FROM TOP TO BOTTOM, AND IT IS BREAKING MY BUSINESS. AND NOW A SUPERVISOR CALLED MARY HAS CUT ME OFF MID-CALL. WHEN WILL SOMEONE SENIOR TAKE RESPONSIBILITY FOR FIXING THIS AWFUL SERVICE? DO NOT SIGN UP WITH #iiNet.

  • prathish12 Prathish (@prathish12) reported

    @charlietech @NBN_Australia Unfortunately @iiNet keeps failing me, one kid and 2 adults on Teams, all 3 calls keeps dropping, when call , it took 40 minutes to get through, no resolution yet, no 4G coverage from Vodafone either in my areas of hills district

  • TheTonyHansen Tony Hansen (@TheTonyHansen) reported

    @paul__usher @iiNet Ever noticed how EVERY company you call is like "Sorry, we are currently experiencing longer than usual wait times"? They're either ALL shite, hence the number of support calls, or they're all understaffed and hoping you'll use their web forms, FAQs or "online assistant" ugh

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet What is extraordinary is how thin-skinned #iiNet’s social media reps can be, trying to prevent disappointed business customers from complaining publicly about its appalling service and warning them they are breaking Twitter’s rules. Want better? AVOID #iiNet.

  • bennyparnham Ben Parnham (@bennyparnham) reported

    It seems like @iiNet's whole business strategy is provide such poor internet service that people can't complain about them on the internet. Well jokes on you @iiNet, I've got heaps of data.

  • bigbadgus_ big gus (@bigbadgus_) reported

    not to mention they said the line congestion caused by them overselling their bandwith would take up to 5 years to fix and they don’t have any plans to fix the issue- that conversation ended with a ‘ if you’re unhappy we suggest finding another ISP’ i found @iiNet- much better.

  • Wyzohz Wyzohs 7 (@Wyzohz) reported

    Fix your **** @iiNet

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet Everything about setting up my new iiNet BUSINESS phone account IS ABSOLUTELY ******* DREADFUL. Been waiting another half hour for promised callback. I would NEVER go through this again. AVOID PAIN. DO NOT SIGN UP WITH #iiNet.

  • GallivantGirl Anastasia Jones (@GallivantGirl) reported

    @iiNet I don’t have a username yet. Can you just let me know hypothetically can I take out a 6 month contract with yourselves (who we are already with) without paying the fee for a new modem etc because we already have the equipment, just need the service turned on.

  • flyingdoov Dr.Strangelove (@flyingdoov) reported

    @iiNet I'm still waiting a response to SMS and emails regarding fault 360067133. It has been almost a week. Pathetic service. The only time I get a quick response is when I provide a "0" score for satisfaction after wasting my time speaking to the "help" desk.

  • mellow_may may (@mellow_may) reported

    @iiNet Worst customer service ever!! Would not recommend this internet provider to anyone! Terrible customer service that never owns up for their stuff up & cant even provide a solution to a problem they caused!! Been w/out internet for 1wk during a LOCKDOWN &they refuse to help!

  • bennyparnham Ben Parnham (@bennyparnham) reported

    @iiNet I've had a case open for about 3 months now. Two technician visits (the same technician that didn't know how to fix it the first time) and two routers later... It still sucks. Try your best, my account will be under my name.

  • dweeeeb dweeeeb (@dweeeeb) reported

    @iiNet Stand down, noob operator here. pulled one too many plugs!

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet #iiNet’s SERVICE IS BROKEN FROM TOP TO BOTTOM, AND IT IS BREAKING MY BUSINESS. A PHONE MORON CALLED ZILLAH SAID SHE WOULD CALL ME BACK BUT WHEN WILL SOMEONE SENIOR TAKE RESPONSIBILITY FOR FIXING THIS AWFUL SERVICE? AVOID PAIN. DO NOT SIGN UP WITH #iiNet.

  • paul__usher Paul Usher (@paul__usher) reported

    Let’s do a support call with @iinet expected time 40mins….. 55 mins later, still waiting. Why would that many customers be waiting this late at night??

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