iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 9 |
| Sydney, NSW | 9 |
| Perth, WA | 9 |
| Brisbane, QLD | 4 |
| Adelaide, SA | 4 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Shawn Sherlock
(@sherlock_shawn) reported
@iiNet there appears to be an outage in Newcastle NSW, 2304. Can you please confirm and an eta on service return? Thanks.
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Keh Jeh 🌘.🌗.🌖.🌕
(@EyemanPat) reported
@iiNet And 6 hours later (which equates to 12 in total) I still have no phone and #iiNet continue to prove they don’t understand what a telephony company does? I got a reply to my email but no reinstatement of my phone service. The weight of poor service is killing the #Hawks you know?!
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s. 🦄
(@beebopsol) reported
@iiNet hi my internet speed is very slow atm. Are the issues with the nbn in melb 3004 area?
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Drew Jamieson
(@da_jamieson) reported
Is there a network failure in civic @iiNet ? Can't see anything on your website
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shaun
(@nakedputseller) reported
@maxepriest @iiNet In ainslie it’s down aswell @iiNet
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Keh Jeh 🌘.🌗.🌖.🌕
(@EyemanPat) reported
@iiNet What a complete BS system this is abd if you have issues on Australia’s Eastciast and call them at 7.00 AEST their answer is “sorry we do not have anyone to answer your call, please call back during normal office hours’. What a complete BS organisation I am now stuck with.
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$5Kto$50K
(@ViajePa100) reported
@iiNet I need an agent to call me asap to fix my phone, thanks
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Keh Jeh 🌘.🌗.🌖.🌕
(@EyemanPat) reported
@iiNet Well yet again the irony of iiNet trying to act as a telephony company - you cancel someone’s service so how do they contact you apart from email - gee I wonder???? Mmm maybe you need to workshop this answer
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Ryz
(@RyanService3) reported
@iiNet @da_jamieson iiNet issues being reported all over Australia atm
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tom minchin
(@tom_minc) reported
@da_jamieson @iiNet I'm also down in the same area on vdsl
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Jay
(@jaydisc) reported
@iiNet Do your SIM-only mobile plans support WiFi calling yet? Are you on the Optus network?
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Adam Staples
(@adamstaples) reported
I organised for my @iiNet to be connected to my new address before I moved. Was promised it would be connected today. Now told @NBN_Australia will be here on 5th July to install. Given I’m working from him @iiNet how am I meant to work. You provide a useless and expensive service
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Tubbs
(@CH_4202) reported
@iiNet Nice that you’re aware of it, but why does your most expensive internet plan have no weekend tech support?
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Mike Katz
(@KatzMJ) reported
@iiNet just been hung up a manager. Been chasing a resolution to no internet on a new provision account. Very poor disappoint customer service. Had four calls with your company over two days and no one can help me.
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Jason
(@smrtcar) reported
from
Canberra, Australian Capital Territory
@iiNet How do I report an unexpected outage on Holder Street ACT 2612? Tech support on the phone has a queue of over an hour.
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