iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 9 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 7 |
| Brisbane, QLD | 5 |
| Adelaide, SA | 4 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Ignatius Tse
(@Ignatius_Tse) reported
@iiNet You have still not answered the question of why the iiNet status page is not showing the outage issue when the NBN status page does. Your support system is broken.
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Peter McHenry
(@Peter_McHenry) reported
Hey @iiNet . Is there an issue with Vodafone 5G at the moment? My wireless router is not connecting. Have rebooted numerous times. Am in inner west Sydney. Thank you
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Amber S
(@spambam) reported
@iiNet The nbn website has finally said there’s an outage in my area. For the first hour it didn’t say. Thanks
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Mike Raats
(@MikeRaats) reported
@iiNet are these nbn issues going on in Mindarie, WA? WFH is not going well with no internet access!
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Cormac Farrell
(@jagungal1) reported
@iiNet Have sent several emails to your support desk. No response. Also contacted NBN. They were quick to pass the buck to you FYI.
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Jan Bowman 🌈
(@JanB_QLD) reported
@iiNet is email down? Mine is not working.
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Hannah
(@h_zurcher) reported
@jagungal1 @iiNet Yep. It's been two years of the network dropping out the second there's more than one computer online. Bit hard to work under those conditions. We're looking elsewhere now.
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Miriam Cosic
(@miriamcosic) reported
Jesus, @iinet, if all times for your wifi to break down again! FFS. #NPC
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Tammy Jones-Tankard
(@spongeeone) reported
@iiNet no internet in Clarkson 6030 have checked our outage maps and shows fine which it isn’t as others are complaining around the area. Now can’t Wfh
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Glen Codes
(@GlenCodes) reported
@spyn @iiNet I'm sorry I...... Store. Que. Ten cents. They're an internet provider. Why is this....I....what? It's an internet provider.....that deals with stuff online. The opposite of stuff in person. With physical non digital money. Wtf lol
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Cormac Farrell
(@jagungal1) reported
Hot tip if you are in Canberra and @iiNet offer their wireless NBN service - run! Pretty dreadful service, cannot stream TV and be on the computer at the same time. No response to emails, and their customer service line has a one hour wait 🤬
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Graham Lauren
(@cloudcitizen) reported
@iiNet @whirlpoolnetau #iiNet's service is TOTAL DISASTER. Now, it is double dipping on my credit card, taking twice as much money as it had originally been charging, but with no variations at my end to the service I use and want to pay for. AVOID #iiNet.
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Phillip Havea
(@philliphavea) reported
from
Sydney, State of New South Wales
@iiNet what’s going on the with the internet? Been offline since lunch and no one has been able to take our support calls.
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Ignatius Tse
(@Ignatius_Tse) reported
@iiNet So do you think it is a good idea for customers to visit a third party website to find out about the status of a service they are paying you to provide?
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Nic Chamberlain
(@Nicchamberlain) reported
@iiNet As usual, @iinet and the NBN blame each other and the customer gets no resolution
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