iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 12 |
| Adelaide, SA | 10 |
| Sydney, NSW | 7 |
| Perth, WA | 7 |
| Brisbane, QLD | 4 |
| Canberra, ACT | 2 |
| Geelong, VIC | 2 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Bear
(@_bin_chicken) reported
@iiNet @iiNet takes the #ScoMoDoesNothing approach and announces a #LetItRip policy that catastrophic failure. Front up, own the problem and communicate, it is not hard. Otherwise you are the LNP of tech companies, all announcement and no satisfaction. A tweet and Facey post aint hard..
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Janet Evans
(@uramaaaaaaazing) reported
@iiNet @iinet can you please get in touch with your customers and let us know what's happening??? Sorry - this is terrible service. Some of your customers will soon be ex.
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Vaughan Bellamy-Williams
(@veedub3057) reported
@ralphytown @iiNet @acmadotgov At least the Webmail login page comes up now, even if it refuses to actually log in. This might be the impetus to abandon my old iinet mailbox...
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Alison 😷🐩☯️
(@alisonsbread) reported
@AmryanAnnie @iiNet I think @MikeCarlton01 is having the same problem.
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Jessica Lawson
(@jesslawson85) reported
@iiNet Will emails sent during the outage be received? I know I am missing plenty of my online purchase confirmations
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PJ in Aust.
(@IM_CollectorAU) reported
@iiNet Sending or receiving emails still a problem, I'm using outlook. Been sent an email 3 times but nothing through and sent a test message with nothing arrived there.
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The Real Goobly
(@TheRealGoobly) reported
@BaconSupanova @iiNet Mate, I haven’t been receiving emails since about lunchtime on Xmas day. iiNet haven’t really explained why or given any indication of how long it will take to fix the problem. All a bit hopeless, really.
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ozshena
(@ozshena) reported
@iiNet Given I just lost all internet access for over 30 minutes, I suggest that #iinet starts being honest about exactly what is going on. Your 'network status' on your homepage is telling us nothing relating to our current issues.
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Helmut
(@Ocean4011) reported
@t2d66 @iiNet Phishing attempt. If you inspect the link it is not an iiNet address. Message used bad expression “update your credit card” rather than “update your credit card details”. Also does not address you by your name. I have had 10’s of these
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Paul Ryan
(@Uji733) reported
@iiNet @Hornso43 Last announcement was over 24 hours ago and only mentioned webmail. I have been unable to connect to my email via any application for 3 days, and still yet to find anything on social media or website saying there is a full on email issue.
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Mic Dover
(@MicSKorea) reported
@iiNet This one event combined with the lack of communication has just scuttled all those years and $ spent on advertising. Some simple information such as if our e-mails are permanently lost or if they are pending ... just something basic like that would be of help.
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Carsten Bauer
(@numloxx) reported
Is @iiNet going to compensate customers after a 24 hour email outage? The same thing happened in 2015 and 2018, why have they not taken steps in preventing this? IF they are telling customers the truth about what happened?
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🌻 Annie Ryan 🌻
(@AmryanAnnie) reported
48 hours with no service @iiNet and still no communication from you! Very poor performance! #OmbudsmanNext #iinetstilldown #iiNet
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Dan James
(@drjames2) reported
@iiNet Not receiving most emails for best part of the day. Called support who got back to me nearly 3 hours later. Was then put in a que for email hosting support for 30 mins only for the call to then drop out.
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Don't Newspeak To Me
(@Crystal56406138) reported
@Uji733 @iiNet @Hornso43 I don't believe this is a server problem. 3 days and no email. More like they've been hacked.
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