iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 9 |
| Perth, WA | 8 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 2 |
| Canberra, ACT | 1 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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John Banks
(@johnban81940041) reported
@iiNet the poor lady I'm on the phone with now has to get her supervisor to come to her desk to talk to me, because your rules don't allow her to transfer the call to the supervisors phone. I'm now on hold whilst her handset is sanitised! What a shambles you people are!
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Don Fury
(@fragmentoffear) reported
Check out my Speedtest results! 15.1 Mbps down and 4.4 Mbps up. How do your speeds compare? Hey @iiNet I am paying for 25Mbps. I did your speed test at 12:30am with no one else in the house using the Internet. How can I improve my speed? Any ideas?
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Tunic
(@captainflux) reported
@iiNet Your guy left a message saying "it was online and now it is offline", which at least shows you understand the problem I guess. What he didn't say was, "NBN say it's miraculously fixed itself and they're not coming", which is what I'm now being told. Spoiler: it's not fixed.
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John Banks
(@johnban81940041) reported
@iiNet @HawthornFC I'm guessing his pitch time is probably the same as the amount of time I've spent on the phone to you trying to sort out broadband issues!
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💧 Vacuous Fair Dinkum Covfefe _Au Pair
(@VacuousNess) reported
Unf****ing believable! Have used @iiNet for years. Was me who set it up in joint names with spouse, me who's always done admin, trouble shooting, ph calls to iiNet and recommended them to others. Today phoned them and told not authorised. We are BOTH furious. #misogyny policy ?
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Rob
(@shumba60) reported
1/3 Having used @iinet 's Home Wireless Broadband for a day now. Here are some observations. The AX 5400 modem is connected to a Dell Workstation via ethernet. The 4G signal was green until about 11:15AM when it went red. A short while after that the signal went off...
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John Banks
(@johnban81940041) reported
@iiNet So @iinet Chris (I know his surname, but won't tweet it yet!) on your social media lied to me when he said an appointment had been made to attend and fix the problem! I want to speak to a senior manager in Australia!
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Ropeable
(@wupdater) reported
Speedtest results... 30.0 Mbps down and 0.2 Mbps up. Any other @iiNet customers in #SEQ with same issue? #internetdown #InternetOutage
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NPVs
(@GTAusVic) reported
@iiNet …Aust’s best provider? Not likely. I switched from @iiNet over a year ago and EVERY mth been issued with an invoice - actually a credit note, that I can’t get paid to me. I tried numerous time to at least stop the invoice issuing. Rubbish service. And you ask me why left?
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Nic Chamberlain
(@Nicchamberlain) reported
My @iiNet internet has been shaky/slow/useless for 8 weeks. 2MB upload this morning. Supervisor suggestion “you pay for a private technician to check it out”. Serious suggestion. You guys are an embarrassment #telstraindisguise
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M S
(@xxbubblegum5) reported
@iiNet is there an outage in Melbourne? I activated my mobile service over a week ago but still no service.
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John Banks
(@johnban81940041) reported
@iiNet. No surprise after having found my way round the call centres and found a manager in Oz to look at the service issues I've suffered, promised a call and nothing. Yes I know there was a lockdown in SA on Tuesday, but not surprised that @iiNet can't manage that either!
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Badger 🦡
(@Badger_tbg) reported
Still no fix to this @iiNet sad face..
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Tunic
(@captainflux) reported
@iiNet The query was not about credit for downtime, it was about compensation for loss of income while I sat here like a ******** all morning, waiting for someone who was never coming.
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Tristan
(@reject_cky) reported
@iiNet Could not be more disappointed with your service. Regularly cuts out or struggles to keep up with demand. And we're not streaming 4k videos or playing hi-def games online. We can't even stream a bloody episode of Bluey without it pausing to buffer. They're 7 mins long!!
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