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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Brisbane, QLD 6
Melbourne, VIC 19
Sydney, NSW 10
Perth, WA 14
Geelong, VIC 3
Canberra, ACT 3
Adelaide, SA 11
Darwin, NT 1
Nowra, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Stupid_twit
    Joe Butthead (@Stupid_twit) reported

    @iiNet @DSgalippa Fing has it right cause I’ve been down for an hour, the iinet status page says everything is sweet - my modem says internet and voip both down (VDSL is up).

  • hainzy84
    Chris Haines (@hainzy84) reported

    @da_jamieson @iiNet Looks like service back to normal. Apparently it “a link in the transact network fell over”

  • bbbelen2
    bbbelen (@bbbelen2) reported

    @iiNet Hi, we don't have any network connection after thunder and flash, who can I connect to?

  • shaunc65581941
    shaunc (@shaunc65581941) reported

    @iiNet @NBN_Australia Internet down for the last 2 hours at our home. Please fix your services, frustrating.

  • CH_4202
    Tubbs (@CH_4202) reported

    @iiNet Nice that you’re aware of it, but why does your most expensive internet plan have no weekend tech support?

  • DaveMUnderwood
    Dave Underwood (@DaveMUnderwood) reported

    @JulianBurnside What's Telstra? Just kidding. @iiNet for me, after their horribly frustrating customer service slump after being gobbled up by TPG, they've come good again. The tightwads at TPG realised their penny pinching ways were damaging the brand perhaps?

  • da_jamieson
    Drew Jamieson (@da_jamieson) reported

    Is there a network failure in civic @iiNet ? Can't see anything on your website

  • Vousie
    Vousie (@Vousie) reported

    @iiNet @jrf888 Looks like there's an issue that's about to become "known" 🙄 We have an internet outage in Canberra as well...

  • melkettle
    Mel Kettle 📖🎙🤗 (@melkettle) reported

    Hi @iiNet I just had a call from a mobile number from someone purporting to be from @Telstra saying they have been monitoring my NBN internet speed & it’s slow. So they are upgrading me to fibre optic at no cost. And could I let them know my current internet speed. Is this legit?

  • ByronLumley
    Byron Lumley (@ByronLumley) reported

    @iiNet why does no one respond to my customer service email… 357588308

  • thrill_tweeter
    Thrill Tweeter (@thrill_tweeter) reported

    @iiNet my elderly parents are at San Remo Phillip Island. Landline and internet have been dodgy the last few days. Is there an issue in that area? Also if it’s the modem that’s the problem do you send out free modems - theirs is quite old?

  • kcIMT122
    Karen (@kcIMT122) reported

    @iiNet You don't need any of that info, Waheeb. It's unlikely to be a problem unique to me. All you need do is change your procedures so you don't send the same advertising material to the same person 3 times via 3 methods in one day. To ANY of your customers. Not just me.

  • PinkRayneDrop
    PinkRayneDrop (@PinkRayneDrop) reported

    @iiNet Sebastopol,Vic has had no internet connection for 24hrs. Webpage says no problems, but clearly is

  • SarahRo02662098
    Sarah Rose (@SarahRo02662098) reported

    @iiNet You able to explain why we're estimated to have no internet for up to 24 hours in my household, when your site and the NBN site reports no actual errors? What the hell is going on, why are you waiting until tommorow to send a technician out?

  • Stupid_twit
    Joe Butthead (@Stupid_twit) reported

    @iiNet @jrf888 I've been down in yarralumla for the last 45mins or so and I'm on VDSL

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