iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 11 |
| Adelaide, SA | 10 |
| Perth, WA | 9 |
| Sydney, NSW | 7 |
| Brisbane, QLD | 2 |
| Canberra, ACT | 1 |
| Geelong, VIC | 1 |
| Nowra, NSW | 1 |
| Albury, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Swards
(@mattswards) reported
How you know your just a number and not a customer at @iiNet - you get sent promotion material for the exact same plan you’re signed on at the same address.
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet What am I paying a service for???? Not working again!
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Raj
(@TypeRaj) reported
@iiNet My NBN modem keeps losing its connection to your network. This has been happening every hour the whole day! NBN site don’t list any outages in my area (Ryde). What’s going on?
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Jspar
(@Jspar3) reported
@iiNet been waiting two months for my connection which is meant to be done at 8am tomorrow morning. Suddenly get a message five minutes ago it's been changed to the 29th, when I'm not even in the state. Customer service line is closed, sweet service..
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Iben hansen
(@we_push_buttons) reported
Did I mention the @iinet is the worst company ever? Automated money grabbing losers who have everything so badly automated that the billing department is all that works. I owe them nothing . They won’t stop their automated calls!
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Pina Rigos
(@pina456) reported
@iiNet been a customer for 20 years.. paid for premium Nbn service that was faulty for 7 months.. after requesting to cancel with total frustration they sent out a Nbn technician who found the Nbn box faulty and replaced it. Iinet offered a 3.29 credit! A joke!
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#RichardFromPhotoOps
(@RichardTuffin) reported
@iiNet again... I'm the only Richard Tuffin in Canberra who's a client of yours. If you can't trace down my records based on that information, you're in the wrong job.
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SuperMaxxii
(@SuperMaxxii) reported
@iiNet Nah I'm good. I've been down this route 4 times.
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet As I told you other colleagues I would not last anything here is I didn’t trouble shoot first! #patronising!
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Rob Jones Whyayeman!
(@reddwharf) reported
@RichardTuffin @iiNet Try Mint. I changed four months ago. No probs. Australian service techs, based in Hobart. Great service.
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Simon Paris
(@Simonelecat) reported
@iinet @NBN_Australia You know it’s 3pm when the so-called fast nbn drops out in Erskineville! 3rd world conditions. N don’t bother replying @iinet. I’ve had it with your engineering dept. crap #nbn
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Michael Wilson
(@mickjwilson) reported
Never use @iiNet for any type of service..... 4 from 4 appointments not attend... of course each one is my fault as per the 15 different people I have spoken-to....amazing how I have a case manager who is at the highest level that is always busy!
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#RichardFromPhotoOps
(@RichardTuffin) reported
@iiNet .just check your records against phone calls from the only Richard Tuffin in Canberra. I'm so effing cross... I can't believe this is the way you treat loyal customers. Boiling with rage.
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#RichardFromPhotoOps
(@RichardTuffin) reported
Ten years an @iinet customer and by far and away the worst customer experience I've had with them this week. And none of it my fault - unless you get into the absolute minuture of their frigging customer service agreements. So much for client loyalty.
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Kate Hedley
(@kateloh) reported
from
Westfield, State of Western Australia
Dear @iiNet why does your website say your support number is 24/7 but when I call that number I’m told to call back during business hours? I have no tv and now I have trust issues.
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