iiNet Outage Map

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

iiNet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • Published Author Adam O'Grady (@adamjogrady) reported

    so uhh, mad props to @mmalone26 for teaching staff/customers on @iiNet Whirlpool when major faults caused blowout Support queues. that knowledge has been useful lots of times over my life

  • Jill Jones (@_jill_jones) reported

    Update. Well, we're still connected to the digital world but at a ver-rry slow rate. Nothing as nippy as good ol' adsl, no sir-ee. Maybe an update of the rather shoddy modem supplied by iinet might get things moving a tad quicker. Or not. A and I are only giving it one star.

  • Dave R (@IngSoc4ever) reported

    @iiNet oh, u must mean when I rang to cancel the ADSL service on Monday, and was told there was no need for my call. I assume this was so u could then double charge me for a whole month, had I not been diligent and forced your hand.

  • Grant (@GrantWHU) reported

    @iiNet Thanks for the reply. I am actually getting 300mbps now (🔥. It was bouncing between 30mbps and 5mbps for most of the evening. I did power cycle the modem since so maybe that has solved the issue. Will report if it drops again.

  • Steve Cartwright (@FX_Digital) reported from Westfield, State of Western Australia

    Internet down for hours postcode 6025 ... support more annoying than helpful ... No ETA ... complete waste of a days work... not happy @iiNet

  • 💧Cesare Mammarella (@Erasec) reported

    @Telstra Not a problem Angela, will start the number porting process in a couple of days to coincide with the end of the current billing period with the useless @iiNet

  • 💧Cesare Mammarella (@Erasec) reported

    @iiNet you're gone, going back to @Telstra. Sick to death of your useless support line...

  • Blue (@Bleux_Cleux) reported

    @iiNet The payment details on the account are up-to-date. The service is running fine when it's up. The only problem is that every 10-30 minutes the internet goes down for up to 5 minutes and I just have to sit here waiting for it to come back up.

  • Bleux (@Bleux_Cleux) reported

    @iinet Hi, So I've been disconnected from my service about 7 times in the last hour, and this has been happening every single night for the last 2 weeks. What is going on, this is unacceptable. 3356 Region. (And yes, I've paid the bill. This is a connection problem) On Your End!

  • IanWoolf (@IanWoolf) reported

    @iiNet Thank you, I just rebooted my phone and got a flurry of missed messages, looks like I've been off the network for 48 hours.

  • Peter Williams (@peter_c_william) reported

    @iiNet The support person said he would get back to me tomorrow.

  • Scruff (@Scruff2008) reported

    @iiNet no internet today - adsl light flashing but phone has a ringtone - help! thanks

  • 10k Consulting (@10kInfo) reported

    @iiNet All good. Am talking to support now. Thks

  • Tim (@TimThwaites1) reported

    @iiNet Only to be told that they could cancel the order, re submit a new one.. Which would take 20 minutes over the phone

  • Tim (@TimThwaites1) reported

    Went to sign up for new NBN through @iiNet and cancelled before I got connected .. Advertise one payment online, then totally different when customer service calls... Never again

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