iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 24 |
| Perth, WA | 19 |
| Melbourne, VIC | 14 |
| Adelaide, SA | 6 |
| Canberra, ACT | 3 |
| Brisbane, QLD | 2 |
| Newcastle, NSW | 1 |
| Bathurst, NSW | 1 |
| Ballarat, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Danny O'Brien
(@The_Dugongs) reported
Check out my Speedtest results! 2.0 Mbps down and 5.5 Mbps up. @iiNet
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Max Blake
(@maxblake44) reported
from
Geelong, State of Victoria
@iiNet hey guys just wondering if there is an wide spread outage in the 3216 area (NBN) haven’t got any internet this morning and last night it was on/off
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ＢＩＧＧＩＥ
(@biggie_dreams) reported
@ShogU_ @iiNet could take a steamy **** and it would provide better internet than iinet
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Suburban Stocks
(@croydon_of) reported
Day four, still no internet. 30+ calls. A million promises. Zero action. So, call the Head Office. @TPG_Telecom @iiNet Me: 'Can I speak to Craig Levy' (COO) Switch: 'Mr Levy is not accepting calls' Me: 'What, never accepting calls?' 1/n
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AwakenedApostle
(@ApostleAwakened) reported
@iiNet trying to log into my toolbox to pay my account (i have the correct information) but when I try to load the webpage it times out when it goes past the login, not allowing me to access my account
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Carole-Interrupted
(@Caroleina2) reported
@Joey_KinginWA @iiNet ...they don't get it, they're just trying to be nice abt it - I guess. They need to tell you what they can do to help you..
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Kingsley James
(@Sitinss) reported
@iiNet Hi Could you help me understand why you deleted an email address and the emails that I specifically asked you to keep Why you are unable to cancel my service after 7 Phone calls, and why you keep sending me bills? I have given verbal confirmation yet you still can't do it?
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Anthony Lee 🌏
(@AnthonyLee59) reported
@iiNet I realise there is a power outage but most places are back but NBN connection is still down here in Qld 4154.
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no one
(@spunkyfuzzguts) reported
@iiNet internet out in Nanango 4615. Is this a known issue?
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Naughtee
(@Naughteeboii) reported
.@iiNet provide a real service and stop bsing your customers there's a clear algorithm here with people's internet connection because u cannot provide a service your either A) tampering with it and your the reason there connection isn't on b) your servers are doo doo pick 1
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Sarah M
(@sarahkmajor) reported
Absolutely FUMING @iiNet 🤬🤬🤬 Moved 1st May. Since week prior, partner actioned internet connection (to Five Dock) to prep. Since 3 May, EVERYDAY he's been calling. Multiple issues, ZERO service from customer service team. Escalation = NIL. Will escalate to #TIO @ACCAN_AU
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Michaela
(@michaeladaily) reported
Someone (not me!) applied to have @nbn connected at my address and without any warning @iinet disconnected my nbn service and made me pre-pay to have it reconnected even though they already debited my account for this month + now I just won’t have internet for 3 days I guess
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Brendan Lasker
(@brendanlasker) reported
@iinet hey guys I got a notification saying NBN will be doing work locally 12-6am so could cause disruptions. Nothing has come back on now and nbn site says no outages. Please help?
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Jays
(@acejays) reported
@maxblake44 @iiNet Gave up on iiNet a few months ago. Was once a very very good ISP. WAS. Found the service terribly average in the end. Switched to Aussie Broadband and very happy with it 👍
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Ryan Rodrigues
(@RyanM_Rodrigues) reported
Second appointment "missed" by @NBN_Australia within the week. Been without internet since Monday, absolutely appalling and downright disgraceful service. Seems to be no end in sight and no clear indication to when the internet will be restored @iiNet
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