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iiNet

iiNet Outage Map

The map below depicts the most recent cities worldwide where iiNet users have reported problems and outages. If you are having an issue with iiNet, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

iiNet users affected:

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Melbourne, VIC 18
Sydney, NSW 11
Perth, WA 14
Geelong, VIC 3
Brisbane, QLD 4
Canberra, ACT 3
Adelaide, SA 11
Darwin, NT 1
Nowra, NSW 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Daniel65677088
    Daniel (@Daniel65677088) reported

    @iiNet the world's worst internet provider, the staff offer promises that the company can't keep. The relocation service provided by IINet is a joke.

  • CharlizeTheroff
    Charlize Theroff (@CharlizeTheroff) reported

    @iinet Ok i am so sick of this on/off internet service. Its crap. What do you need from me to check it?

  • PurpleCrayonnnn
    PurpleCrayonnn (@PurpleCrayonnnn) reported

    So my internet went kapoot. @iiNet must be increasing my internet speeds by 4x if they gone be taking it down for this long. How do I stop the tears when all I want to do it play games with you guys on stream 😭

  • SandiHLogan
    Sandi Logan (@SandiHLogan) reported

    .@iiNet THREAD. seems infected by Kris/Chris. Latest advice (back online, for now): "Apols, Sandi. We are seeing multiple responses from customers re this issue so my colleague may have been confused. It also appears they (?) were mistaken in saying that it has been resolved." 2/

  • jobeth_b
    jo bella (@jobeth_b) reported

    Despite a technician coming on the 30th of October who saw what the issue was but even he couldn't get through to @NBN_Australia bc there was a process. We followed the process with @iinet but they couldn't seem to explain to @NBN_Australia the issue. So we languished.

  • SimonPJamas
    Simon James (@SimonPJamas) reported

    @iiNet Why dont you stop them all first and send information by request? I will do as you ask, but you haven't addressed the issue I am raising. STOP THE JUNK MAIL WASTAGE!

  • SandiHLogan
    Sandi Logan (@SandiHLogan) reported

    .@iiNet’s Kris says: “It looks like the outage in the area has already been resolved.” What planet is he on? If getting two minutes’ connectivity before it drops out again, as it has been doing for three days now, is “resolved”, I’m a Xmas ham. Turn it up Kris & fix this please.

  • Pez_Bro
    Pez 2K (@Pez_Bro) reported

    Hey @iinet Stop texting me and emailing me “your issue had been resolved” when it has not been resolved.

  • dccharron
    Denis Charron (@dccharron) reported

    Just encountered another loyal @iiNet customer who can no longer receive/send email because @iiNet now strictly apply their tiny 1Gb quota. They offer no paid option to increase the quota.

  • FremenJack
    Fremen Jack (@FremenJack) reported

    @iiNet A bit of an update: I had a call from iiNet support. It sounds like there’s still some work to do, but I feel like I have the attention of the support team. And in fairness, I suspect this is a niggly problem. But, I am optimistic! Thanks for helping to make the connection.

  • pzeegers
    PeteZ (@pzeegers) reported

    @iiNet nbn hfc internet service is not working. Mortimore Street, Bentleigh 3204.

  • BVG87
    Bart (@BVG87) reported

    @iiNet How do I get a username? I’m not a customer yet?

  • miriamcosic
    Miriam Cosic (@miriamcosic) reported

    Hey @iiNet, is your internet down in Sydney’s eastern suburbs for the zillionth time? Can’t even get 4G working most of the time, just the voice phone.

  • SimonPJamas
    Simon James (@SimonPJamas) reported

    @iiNet Avoiding the issue at hand

  • hara_damon
    Damon O’Hara (@hara_damon) reported

    @farrm51 I’ve had good technical support from the unit that runs the legacy Transact network, which appears to be stand alone from the broader @iiNet mess. The trick is to get past the iiNet gatekeepers and talk to someone in from that team (I think they might even be in Canberra).

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