iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 12 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 5 |
| Hobart, TAS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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pfizer minelli
(@anne_zilla) reported
@iiNet I have no Grapevine email service in Canberra. No emails for 2 days, webnet down & my phone won’t let me access email. Help line not working today due to tech issues and urgently need email access. Rang yesterday & helpline advice was poor & incorrect. HELP PLEASE!!!
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"Game Dad" Matt 🛠🎮 Omi Oh My AI 📚🎓 Masters
(@GameDadMatt) reported
@iiNet Our internet is down. Power cycled the router with no luck. Logging into the router shows we have a DSL connection but DHCP is failing to connect. NBN and iiNet status shows no outages. What gives?
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IAmChrisConte
(@IAmChrisConte) reported
hey @iiNet just got an email saying my mobile plan has used 100% of this months data but if I look at the customer portal its only at 65% usage... if you have the data why are you hiding it from me?
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The Aimless Tinkerer
(@RogueDoctor) reported
Midway through new @SeaOfThieves Adventure and my #FixedWireless internet drops. @NBN_Australia shows no issues in my area, @iiNet lists webmail and email major fault as of 18hrs ago.
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Tom Brook
(@tjbrooky) reported
Customer service at @iiNet is the worst! So much for a call back…. Just hung up on me! Thanks no internet for the past 2 days!
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eithne
(@eithne52) reported
Weeks of no #Internet connection. Even longer since complaint lodged with @iiNet . Weeks of @NBN_Australia and @iiNet pointing finger of blame at each other. Continually told report to be escalated. 20pages of #Iinet records documenting action/inaction/delaying. 10/1 - 16/2. 😡
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IAmChrisConte
(@IAmChrisConte) reported
@iiNet nah... I doubt its a bug... I assume its just how your system is set up to work. I just think it's **** that you don't show your customers up to date data when you clearly have access to it.
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Pam Swanborough
(@NettlePot) reported
Hi @iiNet & @NBN_Australia I just drove 40 mins to find a signal so I can remind you I've had no Wi-Fi since Monday. Golden Plains, northern end. Wtaf, please?... Now I'll go get petrol so I can drive home again. Did I mention wtaf?
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Ian Dawes
(@Ian_Dawes) reported
@iinet Our NBN is running very slow. We are getting 2 to 4 Mbps instead of 50 Mbps. NBN Co aren’t showing an outage. We are at Newcastle West. Do you know what is happening? #iinet
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eithne
(@eithne52) reported
@iiNet Hi Kris, I do hope that someone with either the know-how or the clout will get back to us with a real solution rather than soothing platitudes that lead us nowhere near to the reconnection to the internet we've been asking for for 6weeks. #patiencelimit #customer20years
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Nathanael Coyne (Nat) 💉💉💉
(@NathanaelB) reported
@stevage1 @iiNet I did spot an NBN van 50 metres down the road this afternoon, wonder what they're doing.
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Darth Paul
(@zhalien) reported
@iiNet is dsl nbn not working in Kyabram? My vr1600 dsl light is off and my web interface says no connnection, plug in my phone cable (which is!!)
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🆉🅴🅽🅸🆃🅷 🆂🅴🅼
(@Zenith_SEM) reported
another broken appointment, another broken promise ... thanks again @iiNet ... the promised call to reschedule (after your techie didn't show) did not happen ... going from bad to worse it seems ?
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Pukka63
(@Pukka63) reported
@iiNet is there an NBN outage in North Ryde area of Sydney right now?
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Darth Paul
(@zhalien) reported
Oh great. I move house and request my #internet account to move with me (taking over my temp account in the new joint I set up) and what happens? @NBN_Australia DISCONNECTS!!!!!! my new address and keeps the old one working. #WTF @iiNet
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