iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 8 |
| Melbourne, VIC | 6 |
| Perth, WA | 5 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 2 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
-
Denyse Whelan. #head&neckcancer #survivor
(@DenyseWhelan1) reported
from
Central Coast, State of New South Wales
No connection to @iinet where my blog is hosted & emails emanate . ... are systems down in WA because of heat? No #pcr result either after >48 hrs @histopathology not taking phone calls. Need to #email instead. Used gmail account Please share what's happening @iiNet
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2dogs
(@t2d66) reported
@iiNet @Rebus0906 been down since last night AEST mate. no pressure.
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Leah Kaminsky
(@leahkam) reported
@iiNet Disgraceful @iiNet How about an announcement informing customers there is a problem and you're 'on to it' ??
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Gezza Lenko - Cave Dweller
(@Gezza_Lenko) reported
@iinet webmail server down?
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Helmut
(@Ocean4011) reported
@iinet. Email and webpage down but NBN appears OK in 4011
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Greg Long
(@GregLongData) reported
I'll be very interested to hear how @IInet explain the scale and duration of this outage - a single failure point? Outrageous.
-
Neale Blackwood
(@ExcelYourself) reported
Hey @iiNet is your website and email down?
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Cate Metzeling
(@catemetz) reported
@iiNet this is not ok. When you finally fix this outage you need to address your communication plan. No update whatsoever via social media or direct message. Shameful.
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Alison from Conder
(@chifley_alison) reported
@iiNet @richardawa "Richard" appears not to be the only @iinet customer having problems.....
-
Jade Sutton
(@darthsutius) reported
@iiNet @WendyBirdOZ If it's 'known', maaaaaaaybe make some sort of official announcement about it then? Looks like it's been going on for 15+ hours and - nada. Bit ****.
-
Keri Arthur
(@kezarthur) reported
hey @iiNet, when are you going to fix your email/webmail problems? Hell, when are you going to put out a simple notice acknowledging there are problems & giving an estimate of it being fixed? Poor customer service
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thewalburns
(@thewalburns) reported
@iiNet you seem to be down Why are you informing your customers about what is happening ?
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kidsglasses
(@kidsglasses) reported
@iiNet @Rebus0906 Only took you 15 hours to advise. Great customer service -NOT
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Marquis d'Killara
(@pfbt) reported
Hi @iinet. Email not working since 1436h yesterday (25/12/2021). Your website is not responding. Can't get through on 132258. What's happening?
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Dan Read
(@DanRead3) reported
@MikeCarlton01 Dozens of @iiNet customers have been tweeting about this for over 12 hours - no response until about an hour ago. And no ETA on a fix… Appalling service
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