iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
Check Current Status
E-mail
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Check Current Status
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Perth, WA | 12 |
| Sydney, NSW | 8 |
| Melbourne, VIC | 8 |
| Adelaide, SA | 5 |
| Brisbane, QLD | 5 |
| Hobart, TAS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
-
Nancye Burkevics
(@Kevintrev) reported
@iiNet since Friday speed has slowed to snail pace. Timed out before I could download speed test. Help!
-
kris johnson
(@krisjoh79051525) reported
@iiNet How does a long time loyal customer take advantage of the “great price” rather than getting shafted and paying 15 dollars more per month than the new customers??
-
Ben Martin
(@Bennythepagan) reported
@iiNet hey guys. Problem with nbn at 3351 postcode. Website listed nothing, but there’s no access. Tried all the usual gateway resets etc. can you please look into this thanks!
-
💧Sally Corbett
(@thatsjazz2) reported
@IanWoolf @iiNet Why is there such a huge difference bt/n down and up? What sort of NBN do you have?
-
Nigel Lake
(@Nigel_Lake) reported
For my Aussie friends: watch out for a cheeky invoice from @Iinet. We closed our account several years ago (we moved the office so no longer needed their service). For some reason, they sneakily decided to start invoicing us again this month...
-
Josephco.instagram
(@Josephcoinstag) reported
@iiNet 72 hours no internet access..iiNet technical people telling me yesterday iiNet sales people had misled me..three phone calls from iiNet support today where link quality was so bad we could not talk..seriously...@iiNet
-
💧Sally Corbett
(@thatsjazz2) reported
@IanWoolf @iiNet Sorry, just saw the other tweet. With upload so slow, it's bad for any business needing to upload important and large files.
-
Dave The Happy Singer
(@HappySinger) reported
@laurenmartyn @Aussie_BB @iiNet To be fair to ii, if it's a technical fault with the line, they might not be able to do much other than escalate it to the NBN. But: Aussie's signup and service so far have been stellar if you do decide to move.
-
Fat Man
(@asdcadsaerfasdf) reported
spoke to a tech at @iiNet they put me on hold for 32min and then they hang up on me. All this to try and resolve an issue that has been happening for two weeks.
-
David Smith
(@dsmith24perth) reported
Hey @NBN_Australia I have had a drop out and low speed problem through @iiNet going on months yet you have refused to get a technician to visit the node to try and sort it out. What does it take to get you to help?
-
💧Sally Corbett
(@thatsjazz2) reported
@IanWoolf @iiNet OK, and just again, why such a big difference between down and upload. HFC is only available in limited urban areas I think?
-
The Biggest Troll Under The Bridge
(@LetsBeefAboutIt) reported
@iiNet Hello Chris. I gotta lie, I’m really impressed with this service. I have apparently been connected for two months and only have been able to access my internet twice and it only lasted the period of me taking a **** on the toilet. I would like to speak to your manager. - T. Roll
-
Lauren Martyn
(@laurenmartyn) reported
@iiNet I’ll send you my details. Last night on likely our 15th phone call we spent nearly 2 hours on the phone to tech support and were told this would definitely be connected today. It’s still not. Still circling through the downstream searching.
-
David Smith
(@dsmith24perth) reported
@iiNet Thanks Liz however the blockage seems to be NBN and without them agreeing to sort out the problem between the node and the premises nothing will happen.
-
Mark Bennett
(@mrb285) reported
@iiNet this morning, you have cancelled my service, without my authorisation, issued me a credit note for $85, and now, are asking for me to pay to reinstate my cancelled service! If it wasn't so critical due to WFH, it would almost be funny. You've got an hour to call me back!😡
Check Current Status