iiNet Outage Map
The map below depicts the most recent cities in Australia where iiNet users have reported problems and outages. If you are experiencing problems with iiNet, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
iiNet users affected:
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 6 |
| Melbourne, VIC | 6 |
| Perth, WA | 4 |
| Adelaide, SA | 3 |
| Brisbane, QLD | 1 |
| Hobart, TAS | 1 |
| Santa Barbara, QLD | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Nic Chamberlain
(@Nicchamberlain) reported
Don’t use @iiNet, all talk and no action. Dreadful problem solving of internet issues. Passing the buck, issue explained 15 times over to different people and more. #isp #iinet #cx
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Sharzi
(@servicereview13) reported
@iiNet for anyone considering iiNet, don’t!! They don’t refund payments where they didn’t provide service, and they ignore your emails so you will give up and go away. Their no1 service was before TPG bought them out.
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Joey King
(@Joey_KinginWA) reported
I am pleased to let everyone know that after many phone calls that @iiNet chose to listen & accomodate my need for them to send the sim to my PO Box. I hope they support their other homeless customers the same way & this becomes part of new understanding of how we live our lives.
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Jezlaw70
(@jezlaw70) reported
@iiNet Hey guys, internet intermittent in Thirroul 2515, have powered down modem, reset what I can, works for a minute or 2 then off then on again repeat all day... help!!
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bbbelen
(@bbbelen2) reported
@iiNet Hi, we don't have any network connection after thunder and flash, who can I connect to?
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dame
(@osuldame) reported
@iiNet Been a while without any internet. Was supposed to be hooked up on Tuesday. Paid for a modem and 1st month up front and nobody from iinet can help us. Non existent service. Unacceptable
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🌸 Stardew Hollow 🌸
(@stardew_hollow_) reported
@iiNet how fast can you guys reconnect the service I had with you previously? I have all the connections as you were my previous ISP, and have my own modem. Would rather switch back than deal with these inconveniences.
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Jody Macgregor
(@jodymacgregor) reported
@iiNet Not seeing any NBN outage or problems with network status in my area (3056), but I can't connect. Is there maintennance going on?
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shay. 🏳️🌈 (on art hiatus)
(@madeupbyshay) reported
@iiNet Looks like it's an NBN problem. Thanks.
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Karen
(@kcIMT122) reported
@iiNet You don't need any of that info, Waheeb. It's unlikely to be a problem unique to me. All you need do is change your procedures so you don't send the same advertising material to the same person 3 times via 3 methods in one day. To ANY of your customers. Not just me.
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VelvetTeaLeaf
(@VelvetTeaLeaf) reported
.@iinet My internet has been slow for a few weeks now. How is it that it takes up to 5 seconds to load a page yet youtube plays smoothly at 480p? I have FTTB. Postcode 3065.
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shay. 🏳️🌈 (on art hiatus)
(@madeupbyshay) reported
Hey @iiNet my internet is down in Ryde, NSW (NBN). I checked and there shouldn't be any outage in my area. Please help.
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James Henstridge
(@JamesHenstridge) reported
It seems weird for @iiNet to send a "to the resident" snail mail to my home when I already pay for a service with them at this address. Doubly weird when the prices quoted would give me 12 MB/s for the price of my current 90 MB/s one.
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MsButThatNeverHappensPraxis
(@MsPraxis) reported
@NBN_Australia shows a major outage in my area still (> 5 hrs now) but @iiNet shows no major outages in area. Is this a @Telstra issue at heart? Whatever is going on, it’s unacceptable. I have lost a day’s work.
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Sarah Rose
(@SarahRo02662098) reported
@iiNet You able to explain why we're estimated to have no internet for up to 24 hours in my household, when your site and the NBN site reports no actual errors? What the hell is going on, why are you waiting until tommorow to send a technician out?
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