iiNet

iiNet Outage Report

Why is my iiNet service not working?

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If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours

The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iiNet Outage Chart 03/28/2025 08:05

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Will iiNet compensate me for the outage?

The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Total Blackout (13%)

    Total Blackout (13%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (5%)

    E-mail (5%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent iiNet outage reports came from the following cities: Adelaide, Sydney, Melbourne, Perth, Brisbane, Sippy Downs, Canberra, Woronora Dam and Moruya.

Loading map, please wait...
City Problem Type Report Time
AustraliaAdelaide Internet
AustraliaAdelaide Wi-fi
AustraliaSydney Internet
AustraliaMelbourne Internet
AustraliaAdelaide Internet
AustraliaAdelaide Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • PetraAu Petra Campbell (@PetraAu) reported

    @Boendy1 @iiNet Iinet doesn’t want to provide email services - takes up too much data. Its sad. Their customer service /tech support used to be excellent

  • uglyretard Joel josias (@uglyretard) reported

    @iiNet last week, iinet engineer- " boss we have a problem, on Xmas it's forecasted to be 43c but our server room is only rated to handle max 40c" john- "you worry to much bro, nothing will go wrong, in fact everyone can have the day off!" Lol

  • tantryl Janus Pitt (@tantryl) reported

    @MarcusSpark1980 @iiNet of actual dsl internet service?

  • olafsbrain Chris Downes (@olafsbrain) reported

    @iinet spreading Christmas cheer with a prolonged outage (>30 hrs) with NO NOTIFICATION and NO HELP. Useless in the extreme. USELESS

  • gethie85 Gethie_ (@gethie85) reported

    Dear @iiNet - try this: "Dear iiNet Customers. We're suffering an unexpected, system-wide failure due to equipment X at location Y. Engineers are frantically trying to resolve the problem. Next update at X:XX am"

  • Stoowey Stew GET VAXXED FFS! Redman (@Stoowey) reported

    @roger_groom @iiNet I left iiNet years ago because of their incompetency and terrible customer service. I don't know any close friends that use their service at all now.

  • GeoffCohen3 GeoffCohen (@GeoffCohen3) reported

    @iiNet @Boendy1 Why is THERE NOTHING about the day long outage on the iinet FACEBOOK page !!!!!

  • StuartSMWalker Stuart (@StuartSMWalker) reported

    @iiNet @iinet Oh, and even though email is down, perhaps you could recommend an alternate SMTP provider to use in the short term. This would be v useful for people to able to at least SEND an email to friends/clients stating the situation and maybe even providing g an alternate email.

  • DenyseWhelan1 Denyse Whelan. #head&neckcancer #survivor (@DenyseWhelan1) reported

    @iiNet cannot access emails nor receive and send....and my blog, hosted by you, not connecting. What is issue, please? Have tried asking a few times....

  • whoisricho Richo Snrub (@whoisricho) reported

    @iiNet @ancistroneura My internet is down as well. Could it be related to the outage?

  • NeilMc12 Neil McLellan πŸ‡³πŸ‡Ώ πŸ‡ͺπŸ‡Ί (@NeilMc12) reported

    @iiNet @AEBayley Find it pretty hard to see how 43 is extreme in WA. Lived there for years, regularly 42, 43. We kept our mainframe running during cyclone Alby FFS, most of Perth was without power. It's called having backup systems, power, network etc etc.

  • tantryl Janus Pitt (@tantryl) reported

    @MarcusSpark1980 @iiNet my inquiry is about FTTN service

  • DingoDigital1 DingoDigital πŸ‡¦πŸ‡Ί (@DingoDigital1) reported

    @iiNet @DewsMonique Hi! Due to extremely poor management and ineptitude, we are experiencing regular and ongoing impacts to our customer service operations. We couldn’t give a damn as we treat our customers like rubbish so please go away.

  • ChuckieCh Stephen Chalmers (@ChuckieCh) reported

    @whoisricho @iiNet I agree - hopefully they will in future do a lot better on communicating early & often what the issue is & the expected resolution time though.

  • CraigAllenCBR π™²πš›πšŠπš’πš π™°πš•πš•πšŽπš— (@CraigAllenCBR) reported

    Wow. Trying to apply for Qld border pass, but can’t complete, as still no PCR results from ACT (2 days and waiting) and now @iiNet email down, so can’t get Qld confirmation anyway. 😞

  • RosalieBent Rosalie Bent (@RosalieBent) reported

    @iiNet @radford1975 and nobody actually believes your story. what weather even brings down an ENTIRE NETWORK across the entire country for 24 hours with zero explanation? even now, you've offered no actual information even on your twitter account. Does no one there have a mobile phone to update it?

  • whoisricho Richo Snrub (@whoisricho) reported

    You know what isn't going to fix the @iinet outage? Abusing the people running their social media. #iiNet

  • Hornso43 Doug H Nut (@Hornso43) reported

    @iiNet Internet has been down at our place (3217) for 24 hours. Are you able to help?

  • GeoffCohen3 GeoffCohen (@GeoffCohen3) reported

    @iiNet @Boendy1 Get every Radio/TV/Internet investigative unit checking out WTF REALLY HAPPENED

  • MarcusSpark1980 Marcus (@MarcusSpark1980) reported

    @tantryl @iiNet I’m only having email trouble - I moved to a local internet provider for my NBN service a few years ago. My FTTH speeds with iiNet were slower than my old copper ADSL.

  • AEBayley βœ³βœ³πŸ•―πŸ€πŸ­πŸ”₯πŸπŸπŸŒ±πŸžπŸ’§the enemy / cave dweller (@AEBayley) reported

    @iinet has been down now for over 12 hours. Error notice has blame on WA weather patterns. WTH... has it melted the network? #iiNet #FAIL

  • ashcryptoman ashley (@ashcryptoman) reported

    @iiNet email still down Melbourne, sort it.

  • indianamulder Shaun Rushby (@indianamulder) reported

    @iiNet @heymiiike Mate I’m in Cairns and I haven’t had email since nearly 4pm Xmas Day. There are a large number of people complaining. How can you guys have no issues showing? Your servers need a reboot!

  • complexrainbo Ro Rainbow (@complexrainbo) reported

    hey @iiNet - I haven't had any emails for 2 days as your system is down, can all customers get a refund of the $$$ we pay you ? You are costing me money.

  • GeoffCohen3 GeoffCohen (@GeoffCohen3) reported

    @iiNet @Boendy1 why is it nearly impossible to find out anything about this 24hour outage

  • gethie85 Gethie_ (@gethie85) reported

    You @iiNet you are saying internet service is still available so why does it keep dropping out ever 5 minutes and we can't connect to an you site?

  • davey_h_73 David Hyland (@davey_h_73) reported

    @iiNet @Boendy1 It's more than just email. My internet has been down all day. Relying on my mobile data today. Hopefully you can get it up and running soon.

  • Glyn_Roberts Glyn Roberts (@Glyn_Roberts) reported

    @whoisricho @iiNet @ancistroneura Mine went down about 90 minutes ago as well.

  • 5oh19 Sheridan Jobbins (@5oh19) reported

    @iiNet Your service is down. Do you fancy posting some information here - or are we all gonna just - you know... hang?

  • JackieMack Jackie (@JackieMack) reported

    @iiNet Is iiNet email down? I can use the internet but cannot get access to my emails