iiNet Outage Report
Why is my iiNet service not working?
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If you are having issues, please submit a report below.
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (70%)
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Total Blackout (13%)
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Wi-fi (11%)
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E-mail (4%)
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Phone (2%)
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TV (%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Hall, Perth, Sydney, Brisbane, Adelaide, Melbourne, Canberra, Parramatta, Geelong, Darwin and Sippy Downs.
| City | Problem Type | Report Time |
|---|---|---|
 Hall |
Phone | |
| Hall |
Phone | |
| Perth |
Total Blackout | |
| Perth |
Total Blackout | |
| Sydney |
Total Blackout | |
| Brisbane |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Molavigne
(@Molavigne1) reported
@iiNet 3 days and still no service. 👎2 days waiting for call backs. Woeful
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christine ellison
(@mrspinchbeck) reported
from
Twin Waters, State of Queensland
@iiNet It seems to be an NBN outage, confirmed by local computer co. It might take a while.
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Denise Twigger
(@DeniseTwigger) reported
@iiNet what is going on with your customer support? On hold for almost an hour and a half to get disconnected?? Not happy. Your system has clearly crashed but business has ceased as we can’t get emails
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JJ
(@ArgentJesse) reported
@iiNet The issues just continue, more than a month and issues still going and the service from your agents and supervisors is still crap
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socpoyw
(@socpoyw) reported
@iiNet @StevenSinagra Why don't you just make an official announcement regarding the Outlook server problem? It would be a lot easier & cause less angst amongst your client base. It's now 3 days that I've been unable to connect via Outlook. That's pathetic & unprofessional from a national provider.
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sue hodges
(@suehodges61) reported
@youituber @iiNet You know, @iiNet just sent an email this afternoon about the outage - 2 days after the previous one. Now they are trying to get my business back. As if.
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Crts
(@carts82) reported
@iiNet Any news on when you will fix the email outage @iiNet? No contact with customers and offering OWA as a solution is terrible.
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Lisa Tait 💙💛
(@lisapodcasts) reported
@gabzstopper @iiNet I have the same problem, but it started on November 9. They tell me it’s fixed. It’s not.
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Jo
(@Makucha) reported
JEEEZUS @Iinet can’t you keep a mail server up and running for longer than 24hrs?? Someone needs to take the reins on this shitshow. Also? I want a refund for this month’s hosting service.
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Jo
(@Makucha) reported
@Iinet is this issue with hosted email a fault, or was it a hack? Are our emails secure?
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Alex Kous
(@kous_alex) reported
@iiNet You lost a customer today. For the third time in 30 days, we have slow internet, and ping spikes. Fix your servers. I'd be happy to do it for you if you message me. I'm not trolling either... this is a serious problem.
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Nat Wolland
(@1NaTMaN1) reported
@iiNet any update on time-frames to resolve the hosted exchange email issue? It is putting our small business under tremendous pressure.
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Alex Sloan
(@sloaniealex) reported
@iiNet so @iinet my home internet has been out for 24 hours. When I have called your operators they hang up and the wait is another hour to talk to another operator who again hangs up. Is this your business model? DO BETTER
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Max Payne
(@MaxPayn07157416) reported
@iiNet Day 3 and service not active! Help me cancel this
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cosmicfellow
(@cosmicfellow1) reported
@iiNet please confirm current status of domain hosting issue I can’t get through on the phone
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Grumpy Bun
(@MrGrumpyBun) reported
@youituber @CampbellNewman @iiNet I never said anything about using iinet's domain for emails. I said using *infra* (infrastructure) services provided by ISP's. That includes hosted services like Exchange.
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Simon Ng
(@SimonNg_Aus) reported
@CampbellNewman @iiNet Thanks to your mates Tony and Malcolm for that crappy NBN network.. Blame them!
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Chris Allen
(@2_Orcas) reported
@iiNet What is going on with your hosted exchange email service. You say it's fixed. IT'S NOT. On hold with support for an hour is not helping
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Natalie Scarlet
(@1P_Natalie) reported
@CampbellNewman @iiNet I dumped them from my business 2 months ago as they just do not care to provide a service or that we left
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Big Rig Baxy
(@Baxy1080) reported
@iiNet can you guys get rid of the forced 2 factor authentication for toolbox? I've had nothing but issues with it logging me out nearly ever time I go to a new page since it became a thing, and now there's no field to even enter the code while I'm trying to pay my bill.
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Tash W
(@MVMeridian) reported
@iiNet Day 3 of spending my morning on hold for your business customer tech support to answer. 1 hour 14 minutes and counting. Unacceptable in so many ways. I just want my work emails to work! Help, please!
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christine ellison
(@mrspinchbeck) reported
from
Twin Waters, State of Queensland
@iiNet I live in Rosemount where there was an unexpected power outage this morning. My modem refuses to reconfigure. Is there an outage here
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Parakeelia millions! 💉💉
(@PolAnimalAus) reported
@iiNet why have you left me without a working iPhone for 3 days? Ring Support or Sales you said. With what, dear @iiNet Did I make a mistake switching to you, @iiNet?
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Pyrex Flask
(@pyrexflask) reported
from
Melbourne, State of Victoria
@iiNet is there a 5g NBN outage in 3182?
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Steven Sinagra
(@StevenSinagra) reported
@iiNet Maybe if you spent less time selling your crap products and more time supporting them then the sales would follow. Day 3 and still can't use OUTLOOK to access EXCHANGE. IT ISN'T HARD!!
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Alex Sloan
(@sloaniealex) reported
@iiNet Do you provide a customer service? Is your business model to simply hang up on customers who have spend hours waiting to talk someone for help? @MRowlandMP
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Mindy
(@skepticalsheila) reported
@iiNet Your support line & email have been compromised! I made calls & emails to iiNet support earlier this week I ws contacted 2day by very convincing “iiNet Support” Turns out I’ve been scammed to the tune of $1000’s
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cosmicfellow
(@cosmicfellow1) reported
@iinet time to send out a sms to update customers on hosting issue , no point emailing us
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Jason McConochie
(@Metocman) reported
@dccharron @gmail @iiNet Having the same problem- waiting so long to get help on the phone. What a mess they have created for small businesses
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Sir Peter the Bogan
(@P_bogan) reported
@LGPorterZ @iiNet @iinet is still not working. Shocking.