iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (69%)
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Total Blackout (12%)
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Wi-fi (12%)
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E-mail (3%)
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Phone (3%)
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TV (%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Perth, Melbourne, Adelaide, Geelong, Canberra, Brisbane, Moss Vale and Hall.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Melbourne |
Phone | |
| Perth |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Ty Ty
(@TYTY777729) reported
@pduthie_au @iiNet It’s been pre bad ay
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Paul Duthie
(@pduthie_au) reported
@iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart
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Ó Dubhaigan
(@ek_loki) reported
@iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.
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StyleyedGenXSDisdnxXHedz
(@Surfnet_Stuff) reported
@iiNet @VodafoneAU Help raised hand @Telstra_news aswell as poor performance etc.
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wellsfargo
(@wellsfargo47315) reported
@iiNet @networkoutage your service is down once again
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jimmy jbt
(@jimmyjbt) reported
Had another call with @iiNet and got tild that "no one can help me".
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jimmy jbt
(@jimmyjbt) reported
@iiNet worst customer experience of my life - 3.5 years a customer- take my money every month - try to talk to someone - 3 phone calls - can't help me because my DOB is wrong in yr system- resend ID verified- 12 hours later still not updated and can't help me - told to call back
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Gary Bathgate
(@BathgateGa3335) reported
Ripped off again. Wtf are you supposed to do with 100gb a month @telstra, @iiNet ? Stop gouging you greedy buggers.
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Diane Dromgold
(@DianeDromgold) reported
@RedCruz19 @iiNet Forced system migration. Tech instructions ineffective/insufficient. Don’t answer the calls to help number. I’m so pissed off. Long term client and their written responses have been rude! Very disappointed. I used to rate them.
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Birds Aren't Real
(@LisaGlass200) reported
@iiNet Poor form iiNet - tell us on Friday 28 April that we have until 30 April to find a new email host. Losing email has the potential to kill our small business. #struggling
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Nik
(@dalekman9999RP) reported
@iiNet i have sent a message. Having issues currently.
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zDarkrai
(@Simplismm) reported
@iiNet @Xyenia3 hey can you fix my internet lol its been acting up
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❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️
(@ImCaz) reported
@iiNet It’s overdue, yes I don’t deny, but to be suspended over it AND without warning! This has never happened in the past - IF I’ve ever missed a payment.
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Concerned_Citizen_53
(@excalgarian45) reported
@iiNet I called back again and the same thing has happened !!!! This is basic customer service 101 !!!! I am thinking it is time to start shopping around for new service
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❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️
(@ImCaz) reported
So I’ve been a customer of @iiNet for 12 years so far, and my internet has just been suspended for an invoice being 11 days overdue 🤨😩😡
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BigDaddy
(@B1gD4ddy8055m4n) reported
@iiNet not sure why you would ask me to PM you then report my tweet? Now I’m locked out because you can’t handle a little bit of blue language. Harden ******** up you incompetent Bozos. I’m making this effort because you decided to be incompetent and turn off half your biz svcs!
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Patrick Sedgley
(@sedgley_patrick) reported
@iinet when are you going to restore my home internet connection? I've had many conversations with your support line but they never seem to do anything.
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steve new
(@kipper1958) reported
How crap are @iiNet .. cancel the grapevine mail service .. no notifications or advice this is happening .. no support to customers .. had this email for 18 years so you can imagine work involved updating new email .. do IiNet care .. nope don’t return calls emails online forms
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Nick Karpetis
(@NickKarpetis) reported
@iiNet I can not access toolbox error 503 service unavailable. When will it work again?
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Viscount TJ
(@spanner77) reported
@iiNet Twice this week I have called your call centre and opted for a call back which has not been forthcoming. I’m trying to fix an ongoing billing issue which you are at fault. I emailed but that was useless, was like they didn’t read the email. What’s going on? Very annoyed
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Wyvernsrose
(@wyvernsrose) reported
@DianeDromgold @iiNet Its been since tpg took over they went from best customer service in the country to the worst
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Diane Dromgold
(@DianeDromgold) reported
@wyvernsrose @iiNet I don’t get it! They are weird in providing support.
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Wyvernsrose
(@wyvernsrose) reported
@DianeDromgold @iiNet They literally have me blocked because for over a month they refused to admit our Internet was even down due to the local nbn works
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Wyvernsrose
(@wyvernsrose) reported
@DianeDromgold @iiNet Yeah just after the tpg take over we left tried TIO and all that's when customer service went to **** we are with aussie broadband now
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Aussie Outlier
(@aussieoutlier) reported
Thanks @iiNet for the seamless mobile transfer from Telstra. Does it cost me to use the voicemail service btw?
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Diane Dromgold
(@DianeDromgold) reported
It's impossible to get any help from @iinet They are cancelling hosting but no reply to messages, no one ever picks up even when we wait on the phone for hours. Come on! There has to be some way to get help. Has anyone called the Ombudsman?
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Nathan Moraza
(@shwing_dusty) reported
There is a huge amount of endurance required to cancel an @iiNet internet plan. When you speak to someone, they make the call go for so long that you might just give up and stay with them. It's a gauntlet of silly questions and tactics.
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Shane Yokom
(@Yokom361) reported
Absolutely disgusted at @iiNet support and service. Three phone-calls to update a credit card, total hold time - 4 hours. Currently up to the second phone call and 4 transfers totally 2.4 hours and counting to cancel my business services. On hold to yet another department.
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Zane Elzein
(@Zanelzfd3) reported
@iiNet can't access my iiNet toolbox to work on moving my hosted exchange emails over, been on hold for over an hour so far and have been facing this issue since yesterday.
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And yet ...
(@heresisted) reported
Seriously @iiNet I sent you an email in which I clearly stated I did not have time to talk to you on the phone and yet instead of replying by email you tried to call me AND when I didn't answer YOU KEPT CALLING interrupting my work. Seriously what is your problem?