iiNet

iiNet Outage

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

iiNet problems in the last 24 hours

The following chart shows the number of reports that we have received about iiNet by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

iiNet Outage Chart 10/02/2022 22:25

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Most Reported Problems:

  • Internet 70.86% Internet
  • Total Blackout 11.23% Total Blackout
  • Wi-fi 8.56% Wi-fi
  • E-mail 5.88% E-mail
  • Phone 2.14% Phone
  • TV 1.34% TV

iiNet Outage Map

The most recent outage reports and issues originated from Melbourne, Canberra, Brisbane, Sydney, Perth, Adelaide, Bunbury, Ballarat, Geelong, Gold Coast, Connewarre and Sunshine Coast.

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AustraliaMelbourne Internet
AustraliaCanberra Internet
AustraliaBrisbane Internet
AustraliaMelbourne Internet
AustraliaSydney Wi-fi
AustraliaSydney Internet

iiNet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • lovinglife0066 lovin' life (@lovinglife0066) reported

    @iiNet hi iinet. Our internet has been down for over 12 hours. No issues with the modem or nbn box. Just no internet access. Postcode 2088. When will it be fixed?

  • eirlys_enfys Eirlys (@eirlys_enfys) reported

    @iiNet I only ask because I have received an email from someone reporting to be netspeed saying it's going to be shut down in the ACT then telling me to switch to the NBN through Aussie web or something like that designed to freak people out just thought you should know

  • eirlys_enfys Eirlys (@eirlys_enfys) reported

    @iiNet is it true that you are closing down all access to vdsl in the ACT

  • DoctorhelmKaren Karen Scott (@DoctorhelmKaren) reported

    @iiNet My 4G wireless modem is running very slow. Is there an issue? Many thanks if you can help.

  • gevauden Tim (@gevauden) reported

    So great that @iiNet can't competently arrange a move of a service with a week's notice. You'd think I would have learnt my lesson by now, but I've only been using them since the late 90s.

  • Saint_Mich Michelle (@Saint_Mich) reported

    .@iiNet asking someone to confirm their identity by sending a photo of their licence via email is tone deaf in the days following the @Optus hack. No lessons learned regarding protecting customer data

  • blakeandthepork Blake & The Pork (@blakeandthepork) reported

    So apparently @iiNet have been unable to send out any technicians to fix any faults in the ACT or VIC for over 6 weeks now. Don’t use @iiNet they are the worst!

  • twistieman Tristan Davey (@twistieman) reported

    @iiNet So what you’re saying is you provide no way for me to be proactively informed about a planned outage, on an essential service you provide? I understand @NBN_Australia not having a notification system, but c’mon, @iiNet, you’re a retail services provider.

  • twistieman Tristan Davey (@twistieman) reported

    @NBN_Australia Hey @iiNet, just want to clarify whether you track these outage notifications in your system? Your system shows no outage for last night, but @NBN_Australia’s showed a scheduled maintenance outage.

  • 83_blurry Paul (@83_blurry) reported

    @iiNet any issues in swan view ? No internet for a few hours now

  • ImpactpropertyG ImpactpropertyGuy (@ImpactpropertyG) reported

    @iiNet Thanks for reaching out. I always found iinet customer support was top notch, but we left iinet a couple of years ago as we had no internet. Not sure if the Buddy Lite was failing, or if there was a local network problem, but after 36 hours it seemed pointless to stay.

  • MCTrittym Tristan (@MCTrittym) reported

    @blakeandthepork @iiNet Look into Launtel. I’m pretty sure they are in Canberra. The best customer service I have ever had. And you can even pause your service by day, if you are going somewhere and you won’t be home.

  • ImpactpropertyG ImpactpropertyGuy (@ImpactpropertyG) reported

    @blakeandthepork @iiNet I feel your pain. Also in Canberra & longtime iinet customer, until no internet for 36 hrs. Walked into vodafone at Gungahlin, came home with a new modem/wireless router, never had an outage since.

  • steedencentral Parra Bandwagon (@steedencentral) reported

    @iiNet hi - I’ve got an old Fetch TV box that I have never used. Is there a way to return it?

  • Wonderwoman1967 Mandy (@Wonderwoman1967) reported

    @iiNet Postcode WA 6743. Whats going on? It's not working!

  • Connorloki Katie Ellis (@Connorloki) reported

    @iinet is there a problem with your ultra fast internet in the ACT (2614) since last night?

  • freddstid freddstid (@freddstid) reported

    @iiNet some devices in the house are not connecting to the internet and isn't showing up. The bot is quite close to the devices to. How do we fix this problem?

  • anthonyspiteri anthonyspiteri.net (@anthonyspiteri) reported

    Very interesting that one of the biggest Internet Service Providers here in Australia @iiNet is putting UP broadband prices for their plans. Blaming @NBN_Australia ... generally speaking in the price vs value vs speed battle it's usually speed and value that go up.

  • call_me_tomasso Tom Osborn PhD, FRSA, Etc. (@call_me_tomasso) reported

    What is happening with @IINET's toolbox. I can't login. I can't reset the password. Various broken responses for both. I called 132258 and no success, but the issue was escalated, BUT NOBODY CALLED me BACK.

  • zoemh_ Z 🇦🇺🇦🇺 (@zoemh_) reported

    @iiNet so your new home wireless is pretty **** but for $50/mnth I guess I’ll take ****. Def not faster than NBN 12, so slow Netflix keeps crashing #**** #iinetshit

  • SdBachman Prof S Dov Bachmann (@SdBachman) reported

    @NBN_Australia @iiNet - would be nice if you were to notify customers re #outages - no service in 2614 ACT

  • bigjsl John Lindsay 💉💉💉💉 (@bigjsl) reported

    @elronxenu I’m a Director of the TIO so I can’t bring a complaint directly & I wouldn’t for $0.04. That this is a repeating pattern means no one is likely to fix it even though the transaction fees are costing @iiNet Would be trivial to goose the Rumba minimum to $1 :-)

  • bigjsl John Lindsay 💉💉💉💉 (@bigjsl) reported

    @elronxenu @iiNet I vaguely remember being in a meeting that discussed card fee charging. It was lowering the minimum charge threshold that exposed this bug for customers with a single annual charged service.

  • elronxenu The Iron Xenu 👾💉💉💉🦠 (@elronxenu) reported

    @iiNet @bigjsl Invoicing a customer for 4c is silly; rumba used to not create an invoice if the amount was under $10. Bring that back, or make it $5 to cope with the minimal mailbox charges. Maybe it's time to charge the CC fee at point of payment, not as a billentry.

  • Threadmark_IT Threadmark IT (@Threadmark_IT) reported

    @RoenDavis @iiNet It could be any number of those things. I usually find its outdated or defective modems which is a good idea to keep them updated. Its really frustrating that CPE's don't last these days. I recommend a modem with pfsense. I never seem to have issues when pfsense is installed.

  • seonf Sean (@seonf) reported

    Why is @iiNet webmail so slow?

  • RoenDavis 💧Roen Lloyd Davis (@RoenDavis) reported

    @iiNet The 10 minute power cycle appears to have restored the advertised speed. Is the constant speed failure a shortcoming of the devices, the service or the NBN?

  • theneanderthol Scott MacLean (@theneanderthol) reported

    Hey @iiNet my NBN is really slow, any help?

  • reay07 Elaine Benes (@reay07) reported from Canberra, Australian Capital Territory

    @iiNet we have been having daily intermittent internet drop outs to our wired and wireless devices for a month. After 3 call to your tech line and following all instructions we are frustrated and at a loss. Each call is an hour and no help. We believe its a fault outside our home

  • freddstid freddstid (@freddstid) reported

    @iiNet internets been running slow every now and then since the planed maintenance from last night. Do I need to re set the box? If so how long does it need to be off for