iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (67%)
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Wi-fi (13%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (4%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Denmark, Sydney, Perth, Melbourne and Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Denmark |
Total Blackout | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
||
| Perth |
Total Blackout | |
| Perth |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Graham Lauren
(@cloudcitizen) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. Even when it knows a complaining customer has a problem it needs to solve, it is completely inert in its response, making them want to find another supplier.
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Jono Golding
(@jmag233) reported
@iiNet EXCHANGE AND WEBMAIL DOWN AGAIN. We out, thanks for the annual days long disruptions to my business and everyone else. 2 times in 2 months is enough.
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Graham Lauren
(@cloudcitizen) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for call back. How much more of my f-ing life must I waste on these clowns? #iiNet deserves no-one's business.
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shonkr.com
(@ShonkrCom) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Even when contacted, waiting for #iiNet support is endless. How much more of my ******* life must I waste on these idiots and clowns?
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Mike Sharpe
(@VMaxF1) reported
@iiNet I'll DM, but yes, that's not the issue. The issue is that there's no SPF record for the mentioned domain.
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shonkr.com
(@ShonkrCom) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. From Sydney to Gold Coast, not Australia’s most remote route, #iiNet’s service often non-existent on two separate phones. #iiNet = terrible value and rotten CX
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Carsten Bauer
(@numloxx) reported
@iiNet Is the toolbox site down at the moment? Can't login.
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Shannon Luxford
(@Solikeconfused) reported
@iinet needs to fix their internet. Seriously have never come across such poor internet connectivity and speeds since dial up days
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Michael Trump
(@saintmichaelq17) reported
@iiNet @SixersBBL Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors
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helenthepainter
(@helenthepainte1) reported
@angry_eyebrow @iiNet I got tired of my nbn nonsense not working in my small town plus too expensive. I now just hotspot off my phone and still have data left over. I don’t do games but watch on demand tv and movies this way
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Graham Lauren
(@cloudcitizen) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. From Sydney to Gold Coast, not Australia’s most remote route, #iiNet’s service often non-existent on two separate phones. #iiNet = terrible value and rotten CX
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Peter Vamplew
(@amp1874) reported
Hey @iinet. Maybe if your staff spent more time actually dealing with my problem and less trying to up-sell me an unrelated mobile phone plan then it might be possible to order a modem upgrade in less than 50 minutes and by talking to less than 4 different staff members.
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Graham Lauren
(@cloudcitizen) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for a call back. Told 30 minutes, now approaching 60 mins. #iiNet deserve no-one’s business.
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Graham Lauren
(@cloudcitizen) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. From Sydney to Gold Coast, not Australia’s most remote route, #iiNet’s service was often non-existent on two phones. #iiNet = appalling value and terrible CX
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Graham Lauren
(@cloudcitizen) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Even when contacted, waiting for #iiNet support is endless. How much more of my ******* life must I waste on these idiots and clowns?
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Nathan
(@looseonions) reported
@iinet could you imagine having one of the few hybrid fibre/coaxial networks in the country, offering 400mbs a second and the downgrading everyone to 100mbs. The network could probably go faster anyway.
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Michael Trump
(@saintmichaelq17) reported
@iiNet That has been the Twitter response so many times and nothing happens your request has been a common request many times over it’s been over 10 weeks without resolving the problem as an over 30 year customer the past 3 months have been extremely bad service and supply of service
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cosmicfellow
(@cosmicfellow1) reported
@iiNet are you having having issues with exchange emails today ?
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shonkr.com
(@ShonkrCom) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for a call back. Told 30 minutes, now approaching 60 mins. #iiNet deserves no-one’s business.
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Michael Trump
(@saintmichaelq17) reported
@iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors
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Dragonbait
(@dragonbait0o0) reported
@iiNet How long is wait times on the phone? Trying to call you guys to help me with my internet...
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Gavin McKenzie
(@gav_mck) reported
@Rob2563 @iiNet We've been with More Telecom, via CBA, for months now, cheaper and service is via Vocus
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A Monster On The Hill
(@LiaWeston) reported
Hey, @iiNet - what's happening with the Toolbox login? Have been trying for over an hour and keep getting bumped out.
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shonkr.com
(@ShonkrCom) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for call back. How much more of my f-ing life must I waste on these clowns? #iiNet deserves no-one's business.
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Heidi Herget
(@TObabe64) reported
@iiNet Paid my bill. Service allegedly “unsuspended”. Still not working. NBN offline. NOT HAPPY. Nothing touched. Claims they have to lodge a “fault”. Have lost a day’s work. NO ONE IS HELPING. 26YR CUSTOMER #378124008
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Ben
(@beninthecapita1) reported
Hey @iiNet it’s not great that your phone has automatically put me on hold for an extended period and then terminated the call twice in a row when your internet service appears to be down.
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Michael Trump
(@saintmichaelq17) reported
@iiNet IiNet take way too long to solve issues their problems are never theirs they are their computer systems …. Funny how these people have lost the ability to over ride or control their own systems but that’s how it is … best to look elsewhere
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G59
(@nctrapgoose) reported
@iiNet is the WORST internet provider do NOT ever use these useless **** faces
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Robstar
(@Rob2563) reported
My 2023 goes is to be rid of my crappy @iiNet service and their clunky, useless toolbox system and cumbersome payment process. Bigger and Better (and easier).
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Michael Trump
(@saintmichaelq17) reported
@iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors