iiNet

iiNet Outage Report

Why is my iiNet service not working?

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours

The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iiNet Outage Chart 01/27/2023 23:10

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Will iiNet compensate me for the outage?

The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  • Internet 66.22% Internet
  • E-mail 14.10% E-mail
  • Wi-fi 9.84% Wi-fi
  • Total Blackout 7.18% Total Blackout
  • Phone 2.39% Phone
  • TV .27% TV

Live Outage Map

The most recent iiNet outage reports came from the following cities: Adelaide, Melbourne, Perth, Brisbane, Sydney, Canberra, Central Coast, Geelong, Burnside, Newcastle, Launceston, Sunshine Coast, Mandurah, Hobart and Mildura.

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AustraliaAdelaide Internet
AustraliaMelbourne Internet
AustraliaPerth Internet
AustraliaPerth Internet
AustraliaBrisbane Internet
AustraliaSydney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • mattchapmandraw mattchapmandraws (@mattchapmandraw) reported

    @iiNet Hi, I had an outage a couple weeks ago and the same issue is back. I don’t have all 4 lights on my NBN box. But turning it off and on doesn’t resolve it. There are no reported outages in my area. Thanks

  • dispose_humans satan (@dispose_humans) reported

    @iiNet another day of dropouts. And before you suggest I dm you, there is a ticket in the system. But I just want the world to know that your service is putrid and I’m literally counting the minutes until a more viable service becomes live.

  • 22DanielleM Danielle (@22DanielleM) reported

    @iiNet just letting you know, I think there’s an issue in Collie 6225. Just lost internet. Been fine all day. 1730 WA time

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet Don’t bother their service has good be to crap

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet Very disappointing service by the IiNet provider ever since their takeover been with them for over 30 years they are disgraceful look else where

  • dispose_humans satan (@dispose_humans) reported

    @iiNet I literally cannot wait until I can finally terminate my service with you. Multiple dropouts every night. I have lodged so many service tickets with you and it just hasn’t been resolved!

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet Thanks but case managers have been assigned about 4 times already and the attitude beyond that is they really don’t give a shite as we don’t get any further return calls it’s all just lip service … you have no intention of resolving the issues

  • Nuggles_n_me Yas (@Nuggles_n_me) reported

    @iiNet what's happening with 5G connection? Had an outage on Sat, came back on but since then Fetchbox keeps saying streaming problem. Some things on wifi works but some don't? Called support 4 times! Neighbour with iinet 5G has the same problem!

  • Baratts LB (@Baratts) reported

    @janeaubrey @iiNet As a general principle these types of company’s are not geared towards customer service. Customer service is a dying concept. Solutions by algorithm first, ppl a distant last. The CS functions are generally understaffed and poorly equipped to help. Good luck!

  • janeaubrey Jane Aubrey (@janeaubrey) reported

    Hey @iiNet. I was supposed to get a call back over an hour ago and am now languishing on hold. Why is it near impossible for you to do customer service?

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet @SixersBBL Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors

  • beninthecapita1 Ben (@beninthecapita1) reported

    Hey @iiNet it’s not great that your phone has automatically put me on hold for an extended period and then terminated the call twice in a row when your internet service appears to be down.

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet That has been the Twitter response so many times and nothing happens your request has been a common request many times over it’s been over 10 weeks without resolving the problem as an over 30 year customer the past 3 months have been extremely bad service and supply of service

  • TObabe64 Heidi Herget (@TObabe64) reported

    @iiNet Paid my bill. Service allegedly “unsuspended”. Still not working. NBN offline. NOT HAPPY. Nothing touched. Claims they have to lodge a “fault”. Have lost a day’s work. NO ONE IS HELPING. 26YR CUSTOMER #378124008

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet IiNet take way too long to solve issues their problems are never theirs they are their computer systems …. Funny how these people have lost the ability to over ride or control their own systems but that’s how it is … best to look elsewhere

  • ShonkrCom shonkr.com (@ShonkrCom) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for a call back. Told 30 minutes, now approaching 60 mins. #iiNet deserves no-one’s business.

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for a call back. Told 30 minutes, now approaching 60 mins. #iiNet deserve no-one’s business.

  • ShonkrCom shonkr.com (@ShonkrCom) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for call back. How much more of my f-ing life must I waste on these clowns? #iiNet deserves no-one's business.

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for call back. How much more of my f-ing life must I waste on these clowns? #iiNet deserves no-one's business.

  • ShonkrCom shonkr.com (@ShonkrCom) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Even when contacted, waiting for #iiNet support is endless. How much more of my ******* life must I waste on these idiots and clowns?

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Even when contacted, waiting for #iiNet support is endless. How much more of my ******* life must I waste on these idiots and clowns?

  • Solikeconfused Shannon Luxford (@Solikeconfused) reported

    @iinet needs to fix their internet. Seriously have never come across such poor internet connectivity and speeds since dial up days

  • numloxx Carsten Bauer (@numloxx) reported

    @iiNet Is the toolbox site down at the moment? Can't login.

  • LiaWeston A Monster On The Hill (@LiaWeston) reported

    Hey, @iiNet - what's happening with the Toolbox login? Have been trying for over an hour and keep getting bumped out.

  • ShonkrCom shonkr.com (@ShonkrCom) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. From Sydney to Gold Coast, not Australia’s most remote route, #iiNet’s service often non-existent on two separate phones. #iiNet = terrible value and rotten CX

  • cloudcitizen Graham Lauren (@cloudcitizen) reported

    @iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. From Sydney to Gold Coast, not Australia’s most remote route, #iiNet’s service often non-existent on two separate phones. #iiNet = terrible value and rotten CX

  • jmag233 Jono Golding (@jmag233) reported

    @iiNet EXCHANGE AND WEBMAIL DOWN AGAIN. We out, thanks for the annual days long disruptions to my business and everyone else. 2 times in 2 months is enough.

  • cosmicfellow1 cosmicfellow (@cosmicfellow1) reported

    @iiNet are you having having issues with exchange emails today ?