iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (71%)
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Wi-fi (10%)
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E-mail (7%)
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Phone (7%)
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Total Blackout (4%)
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TV (1%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
||
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda
(@AmandaMotion) reported
@iiNet how long can we expect the outage in 4740 (Mackay, QLD) to last?
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Brooke Gordon
(@brookeg1424) reported
@iiNet please see DM. Can’t login to Toolbox!
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Ian Kenny
(@iankenny) reported
.@iinet NBN is down in Greenfields 6210. My router diagnostics indicate no access to DHCP service. ETA on when it will be resolved?
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Lloyd Braun
(@LloydBraun17) reported
@iiNet Will do - although given the interactions with your sales and NBN provisioning team I expect a similar dismal result. My only recourse is a TIO complaint which has already been lodged
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Danni
(@danni_writer) reported
Once again @iiNet is down, once again their website says everything is operating as normal. It's getting so I can't even argue that this is normal, but now the 4g is being silly too, I guess from everyone experiencing the "normal" from their NBN jumping onto the 4g.
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet Service is bad! The NBN continues to drop out
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Vlada Janković
(@vladajankovic78) reported
@iiNet Thank you again for your reply. This issue will be resolved by phone call.
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet Don’t call, fix it
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Paul Davis
(@paulieski) reported
@iiNet After 20 years of being with iiNet my emails are now being rejected because of a change of policy about email quotas. It’s a problem that didn’t need to happen. Management should consider what’s most important to the business – your severs or your customers.
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Niki
(@nikisalt) reported
@gabs247 @iiNet @carly_solstice Morrison heard about the email scandal against him tonight and is shutting the internets down! Lmao
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Jo Warrener
(@thebigjobowski) reported
@iiNet Hey guys. Is there an outage in Melbourne at all? We’re in the Prahran Armadale area and net has gone down. Have restarted and no change
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Carly Starr ⭐️
(@carly_solstice) reported
@gabs247 @nikisalt @iiNet Well to be honest I've been having issues all bloody week! But it's supposed to be fixed now!
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gabs
(@gabs247) reported
@nikisalt @iiNet Not my ISP, but @carly_solstice was just saying she's having issues with internet as well...?
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roden vuong
(@rodenv) reported
from
Sydney, State of New South Wales
@iiNet I don’t understand how you can just leave a customer hanging, promising to call them back and then just disappear. It is NOT my responsibility to chase up your customer service for an update.
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roden vuong
(@rodenv) reported
from
Sydney, State of New South Wales
@iiNet This issue has been elevated to a customer service manager, and so far the experience has been the same: disappointing and frustrating.
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HarryLagman
(@lagman_harry) reported
@RoninZero141 @iiNet Out here in Rockingham. Looks like some ******* upgrade in the middle of the evening. Ridiculous ****.
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Mike 🇦🇺 🚛☕️🍩🌈
(@Mike1965SA) reported
@iiNet re:354120270 I sent a response (9 Feb 21) to the email your customer service rep sent and I am still waiting for an answer.
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Mark Dodd
(@MarkBrooksDodd) reported
from
Westfield, State of Western Australia
@iiNet Update: someone sensible called and spoke to Dad. Resolved the lost emails but couldn’t change the quota. So moving my folks to iCloud email addresses. Still crazy it requires a Twitter rant to get proper support and service.
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Danni
(@danni_writer) reported
@iiNet After 3 hrs and 2 employees (the 2nd asked for my details again so didn't even scroll up), it's still not working.
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Sir Lurks More KBE
(@Murk_Loar) reported
@iiNet @RoninZero141 Weird, I saw 460 reported outages just from 6167 alone from 9:20pm, if that's not classed as an outage I dont know what is. Back now however, from your own site it was reported as ADSL/NBN ugrades 'may' be affecting the area.
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Niki
(@nikisalt) reported
@hcornea @iiNet @NBN_Australia Wow glad they told us too bad if you’re working
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HarryLagman
(@lagman_harry) reported
@iiNet Never mind the DMs. Stop doing upgrades at 9pm, end of story. We are paying for your **** service.
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Kellie King
(@kellking27) reported
@iiNet everyones internet down in Bunbury.. can you check for outages 6230. timeframe..??
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SpechtNetSolutions
(@spechtnetsol) reported
@iiNet whats going in ashgrove 4060? Nbn has been down all day and all i get is txt messages from iinet saying there are issues? Cant get through to iinet biz tech support either and already left messages.
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Jostie
(@Jostiemanu) reported
@iiNet team is this one of you phone numbers? 1300 455 806 being told my net is about to be taken down
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Niki
(@nikisalt) reported
Has @iinet gone down? I blame Morrison
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Vlada Janković
(@vladajankovic78) reported
@iiNet Thank you for your reply. Widespread issue in my location has been reported. I’m sure your flooded with complaints. It’s a shame your generic reply does nothing to help the problem. Boooo
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Sara Davies
(@welshbird77) reported
@iiNet you emailed me to say you were not taking my money as I have no service you took my money and now you can’t give me a refund only a credit !! I want my money back
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Vlada Janković
(@vladajankovic78) reported
@kellking27 @iiNet I live in your area. I’m disappointed with this service.
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Nige( ´ ▽ ` )ﾉ
(@Nige_owo) reported
@RoninZero141 @iiNet 6164 is down again too