iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (64%)
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Total Blackout (15%)
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Wi-fi (11%)
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E-mail (5%)
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Phone (3%)
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TV (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Perth, Sydney, Melbourne, Adelaide, Canberra, Newcastle, Bathurst, Brisbane and Ballarat.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Sydney |
Internet | |
| Perth |
Wi-fi | |
| Melbourne |
Total Blackout | |
| Melbourne |
Total Blackout | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
Anyone have @Telstra nbn with the 4g backup- are you happy/unhappy? I need to find a solution for all of the outages and unfortunately @iinet don’t provide a 4g backup
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Get. In. There.
(@Salsaby) reported
How does a so called professional NBN provider have a support line for home customers not Business customers after hours? Bye 👋 @iiNet
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@mahootna2 @NBN_Australia @iiNet Speed isn't the issue. The issue is outages. Internet had been broken since 1:15pm Brisbane time Monday. It's now 12:17am Thursday. Outages like this every 12-15 days. It's frustrating
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SLAVES TO SCHADENFREUDE CRIMINAL FASCIST ZIONISTS
(@colleenmenzies) reported
@iiNet You are useless and a fraud. Said you would have internet up & running in 2/3 weeks 4 mths later Nothing! Cancelled our request & returned to your offices unopened Modem. Now you have the hide to send out ***** letters for Non payment of a Service we never Received ! POff
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
Four @NBN_Australia outage texts in the previous 30 days and I anticipate another today. This seems really excessive. I appreciate @iiNet receiving my complaints and going through the motions but I'm tried of this dance. Anyone else have this much drama with NBN?
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asydlad
(@alsydlad) reported
@NBN_Australia absolutely gutted and tired of NBN & even more ever so useless @iiNet - too many chances and opportunities to rectify your actions with too little improvement. After 10 years, I must consider other reliable options. Pathetic service - both hang your heads in shame.
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Julian Cox
(@ozjuliancox) reported
@redruby17 @Telstra @iiNet I have Optus NBN with backup (it's been just fine), and I have generally had good service from Optus for many years. I tolerate Telstra at our farm, but their service has always been terrible.
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
Sups @iiNet - the fix from the last outage lasted exactly 2 days. No internet now for 8 minutes. What gives?!
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Real (Not a bot) Robin :)
(@mahootna2) reported
@redruby17 @NBN_Australia @iiNet Not so often now that some copper has been replaced. Mainly speed issues now.
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Ignoble Jim Houghton
(@JimRHoughton) reported
@redruby17 @iiNet Optus has had its issues, but try their hearts out to fix things, and have compensated for NBN outages.
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Real (Not a bot) Robin :)
(@mahootna2) reported
@redruby17 @NBN_Australia @iiNet That’s a bonus. Sadly switching providers won’t help. Perseverance is about the only thing that gets action. Make lots of noise.
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Antoine Stinissen
(@toinestin) reported
@iiNet no 1 in customer service? Don’t think so. Scheduled our move 3 weeks in advance to find out on the day we move that we won’t have internet for 2 months. #EpicFail
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Becky
(@becky182O) reported
Cannot recommend @iiNet: 3 weeks until I ‘might’ have internet, after repeating myself and arguing with people over and over and over again, and lodging a formal complaint.
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Real (Not a bot) Robin :)
(@mahootna2) reported
@redruby17 @NBN_Australia @iiNet Telstra. iiNet, Aussie Broadband and Telstra are pretty much the first choices. The real issue here is crappy copper. Had some replaced but the whole lot is ancient. Ended up contacting our local MP. 4 months later had some new copper. I feel your pain. :(
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@spud01au @NBN_Australia @iiNet It’s NBN- I usually notice the internet has died. I monitor the lights to see if it’s a firmware or similar update. Then I ping iiNet on here. Then we go through the dance of checks and resets. Then I’m told it’s a widespread issue. Then I get a text from nbn- major outage
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Cathy O’Malley #Don't Worry, be happy.
(@spud01au) reported
@redruby17 @NBN_Australia @iiNet I am still on ADSL. So it's a different problem.
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
Hi @iiNet - on the phone yesterday with Ramiz I was told a case manager would call today at midday Brisbane time. No one has called and the net has been down for most of the afternoon. The first outage was at 8:36am this morning.
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James Humberstone 🌈 (he/him)
(@JamesHumbers) reported
@NBN_Australia Hi Amy, @iiNet tell me that they tried to contact their dedicated NBN technical support team last Thursday, Monday, and yesterday, & you guys haven’t responded once. Seems like now I have two companies pointing fingers at one another. 😡
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@mahootna2 @NBN_Australia @iiNet The only reason. Apparently customer service is almost zero
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Kylie - time to move home :(
(@Loeysmob) reported
@iinet have been really helpful in getting our NBN set up. @NBN_Australia not so much. Now we have to wait because of a 'External Network Shortfall' & now have to wait for NBN to finish it the "completed rollout" of the NBN that the Minister said was done.
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Bron: learning from history | A.W.R.S.🦉📚 🐛 🚕🍍
(@eurimbla13) reported
@redruby17 @iiNet Not my experience with iiNet or the NBN. I do have fibre to the house (was in an early trial zone). I hope you can have it fixed and service resumed.
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Real (Not a bot) Robin :)
(@mahootna2) reported
@redruby17 @NBN_Australia @iiNet Yep. It’s shaped to 6Mbps down and 1 Mbps up but better than nothing. It would be one reason to switch to Telstra.
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1938, January 26th
(@aleeb88) reported
@iiNet’S finance system still more “efficient” than customer service system. Automatic deduction of “Prepayment” for services at new address deducted 25 January, email notification of deduction on 28 January (including tax invoice dated 28 January) 🙄 None of this is new
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@spud01au @Telstra @iiNet The issue is the HFC connection- iiNet is just the unfortunate intermediary. I need to find an ISP that has a back up 4g. Optus is another option
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Kylie - time to move home :(
(@Loeysmob) reported
I am over this ****. I can't even reschedule tomorrows appt that you made without consulting us. What a f-ing joke NBN is.. Supposed to be decent internet & we can't even get internet...& you won't take responsibility for your f-up either. @NBN_Australia @iiNet #NotGoodEnough
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Stéphane Erbrech
(@serbrech) reported
@iiNet I ordered a modem a week ago, with the highest NBN available. I picked up the modem and plugged it: No internet. Your support tells me it takes 24h to enable the NBN connection *from pick up date!!!* Why don’t you make that clear beforehand. Just lost a day of work!
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greggyj
(@greggyjj) reported
@redruby17 @Telstra @iiNet Mines pretty good with Telstra. A few initial set up problems but has been fine ever since.
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Becky
(@becky182O) reported
@iiNet I’ve already lodged an official complaint and am waiting for that, for 3 business days. Still going round in circles. My case has been ‘escalated’ 3-5 times.
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NIRANJAN SOMASHEKAR
(@niranjan007) reported
@iiNet need help with our clinic phone line, patients getting busy tone while we are not getting any calls
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Kylie - time to move home :(
(@Loeysmob) reported
@NBN_Australia According to @iiNet I requested for the reschedule, which I didn't. How dare your company reschedule the appointment & say that the customer requested it, a complete lie.