iiNet Outage

@iiNet hey, I have an email that I’m currently paying for through you guys. I haven’t used it for a couple years now and don’t want it to keep charging my Australian bank account. I would like to cancel the payments and deactivate the email account.

@iiNet I'm on the road tomorrow. It's the same issue as last time, so I have no more to add to it. Just sort it out please.

@iiNet Yeah, it's down again. Was fixed for three days, now the same thing is happening.

@iiNet I've contacted support and they're looking into the issue. Thanks.

@iiNet Can I ask what's prompting this? In all the years I've been with iiNet, I've never had any sort of thing like this. Heck, I only just moved my internet service a few months ago, so it should be perfectly obvious I'd be at the same address.

@iinet are not the number 1 customer service in Australia. It's another #lie.Their #speciality.They couldn't even locate my #modem when I called, still the same on the 5th call, they said sorry no idea. A 'normal' company would at least let their customer know there is a delay..

@iiNet If it's not from you, then I need to speak to your manager. The SMS sent did include my actual address. Which, coupled with them knowing I'm an iiNet customer, implies that you've had a serious breach of customer information.

@iiNET Customer team used the usual technical glitch excuse for not delivering my order. BUT they took the money from our account 2 days ago, before even ordering the modem, definitely no glitch on that side of the business! #worstcustomerserviceever #dishonest #liars

@iiNet Customer team blamed the usual technical glitch excuse. But @iiNet took the money from our account 2 days ago, before even ordering the modem, definitely no glitch on that side of the business! we need this payment to be refunded asap.

@iiNet Customer reference is 1186085989. The customer service team said they can't help me, they can't locate my modem ordered 7 days ago, and they apparently can't order a new one. We need to receive modem on Monday or we cancel

@iinet Are you currently sending out SMS to customers asking them to confirm their address? Received something which claims to be from you, but I've never seen anything like this from you before in the many years I've been with you.

@iiNet Thanks for your reply Kris but I think I am at the end of my patience after 6 months of issues and no end in site with customers asking if my business has folded as the number is disconnected for so long- possibly time to gk to the ACCC

@iiNet Why don't you fix it? The 'team' have had 6 weeks and have not fixed it. You need to fix it. I will not give this up.

@iiNet Hmmm... Since 29 May, still no resolution after 6 emails? This morning, you promised your team would reply. Here we are 3 hours later - silence from your 'Team'? Kris, you have access to my email. Can you please examine and you resolve the issue? Thank you, maybe? Not happy.

@iiNet No, that is not helpful! Why have your staff ignored my concerns in 6 emails since 29 May? By email 8 April iiNet offered FREE MODEM/POSTAGE to compete with other providers, then insisted I pay in advance but a refund or credit would be provided? WHY do they ignore the issue?

@iiNet Good news - NBN connected me a week ago. Finally and thank you. Bad news - it’s not working. No wifi at all. Can anyone advise?

@iiNet following up. When my payment failed I received multiple sms and emails reminders. However when you cancel your a/c iinet sends one email and No follow up if not completed?? @n2coza #CustomerExperiencefail

@iiNet Is there an issue with email? I had an email that was sent about 30mins ago only just arrive as I type this. I sent a test email to myself about 15 mins ago and that hasn't arrived yet.

@iiNet Just a note: I have a podcast and I need to be online. Your service won’t let me email one of our patrons, I can’t download videos and even the Wayback Machine doesn’t load.

@iiNet That’s fine, I really need someone to fix this issue, as per ref number, if still continues I will cnx the service

@iiNet Yes just checking if can use Twitter to check like tech support issues etc,

@iiNet I have to use FaceTime audio calls because it’s so bad. Have them check MapBlaster - it’s as obvious as the dogs bollocks. :-) I don’t hold out much hope, they are incandescently useless most of the time.

@NBN_Australia Wow! If only other tech and ISP providers had this kind of customer service. This is great! Checked, but the is no scheduled maintenance. Also no medical alarms so all good. IINET has a reported the issue and an NBN Techie is coming tommorow. Should get to the bottom of it.

Hey @iinet people - I’ve got horrendous Floptus coverage here. I called Optus and they said contact you. I couldn’t imagine calling the helpdesk to report a spatial RF engineering issue in the useless Floptus network. Is there someone I can talk to? It’s that or port out.

@TPG_Telecom Hey guys, why am I paying $100 a month through iinet which is owned by you, whilst tpg can offer the same service $10 cheaper?

I got a text from iiNet saying the NBN outage is fixed..... yeah no it isn't, my internet has been out for 4 hours now.

@iiNet Im in old apartment, So we only have copper into the building & wall sockets, But if there are actual works to be done in the building is my issue and there's. Sure switching is easy but as I said im in old unit in 2223.

Just got email from @iiNet to tell me phones being turned off as @NBN_Australia is available now in 2223 Has anyone had issues when you're renting? Does it cost Landlord? And does anyone know of alternatives to NBN, I mean short of having to move to nbn ready apt Cc @optus

@iiNet Am at a medical appointment.I shall call customer service later this evening to resolve.

@iiNet 348147875 ithas been going on for several weeks and I wasn’t back the equipment and cancelled the service prior to commencement date.Happy to wear NBN cancellation but been told twice once a month ago and once recently I’d get my refund within 3-5 days.I want and need my refund