iiNet Outage

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

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iiNet problems in the last 24 hours

iiNet Outage Chart

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Total Blackout

iiNet Outage Map

The most recent outage reports and issues originated from Brisbane, Melbourne, Sydney, Perth, Adelaide, Rockingham, Victor Harbor, Hobart, Kensington and Norwood, Geelong, Launceston, Elsternwick, Gold Coast, Port Elliot and Canberra.

Melbourne Internet
Sydney Internet
Melbourne Total Blackout
Melbourne Internet
Sydney Internet
Brisbane E-mail

iiNet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • JandJCroft Croftinator (@JandJCroft) reported

    @iiNet All good, seems to be working now. Bad weather possible culprit. Good connection and customer service. Many thanks.👍

  • Andyman1993 Andrew (@Andyman1993) reported

    @RangKangDamn @iiNet Seriously...... Wtf @RangKangDamn.... I don't know if I am mad or super jealous LOL 😂

  • buzzswarbrick buzzswarbrick (@buzzswarbrick) reported

    @iiNet our NBN has been down for 3 days and whilst iinet has lodged a fault, we have not received any more information about when it will be fixed. iinet ref 337621851. I just want a time frame of when it will be looked at and fixed. Thanks

  • BeJayBlaster Bj (@BeJayBlaster) reported

    @iiNet @PlasticFreeJuly Here's an idea... stop sending out terrible isp provided routers that end up in the bin.

  • LisaJAcret Lisa Fraser (@LisaJAcret) reported

    @melkettle @iiNet No problems in #mountcotton, best connection I’ve ever had! #nbnwin

  • anushkadey Anushka Dey (@anushkadey) reported

    @iiNet just started using iinet nbn a few days back and find that the service keeps going down time and again. Just sometime back I wasn't able to connect to the internet for 30 mins. I'm still under the 30 day cooling period and I'm thinking of switching if this continues

  • RenataOgilvie Renata Ogilvie (@RenataOgilvie) reported

    @iiNet There must be someone who can be more helpful! My neighbour just switched to nbn with @Telstra and no issues at all

  • RenataOgilvie Renata Ogilvie (@RenataOgilvie) reported

    @iiNet They are now saying it’s because of my Netgear modem which iinet don’t support. I seriously can’t keep going through this with @iiNet 😩🔫

  • RenataOgilvie Renata Ogilvie (@RenataOgilvie) reported

    @iiNet Still on the phone with them. He doesn’t know why it’s not working.

  • CainMcCleary Cain McCleary (@CainMcCleary) reported

    @iiNet And yes, @iiNet didn’t cancel the technician, but you knew about it at 8am and didn’t tell me until 1:40pm. So I waited around for 4 1/2+, for no reason. Both the speed and the lack of communication at your end are not good enough. Still waiting for that call.

  • WickedKitten99 ShadowDancing✨ (@WickedKitten99) reported

    @hutch120 @iiNet Truck hit pole that’s why there was a power outage

  • BradTheLoveFern Brad (@BradTheLoveFern) reported

    Very disappointed with @iiNet so far and if no internet within a week I will not be paying a cent and I’ll be going with someone else who can actually provide a service.

  • BradTheLoveFern Brad (@BradTheLoveFern) reported

    New customer to @iiNet and 9 days ago told connection active. Speak with tech support and told I’ll receive a phone call after reporting the internet won’t speak to the modem. Told I’ll get a phone call in 48hr. That was last Thursday. Get a phone call just now and no timeframe

  • Whitmoreorless Michael Whitmore (@Whitmoreorless) reported

    @TPG_Telecom , @iiNet , @Internode it is a shame that you all can’t treat a customer of 10 years with even the slightest bit of respect. You act as if you’re the only ISP in North Melbourne. I would rather give my money to @Telstra !

  • CainMcCleary Cain McCleary (@CainMcCleary) reported

    @iiNet Mate, I cancelled my day for an appointment that didn’t come. I’ve got all the time in the world. What I don’t have is: 1. A consistent internet connection. 2. Speeds remotely close to the plan I’m paying for. 3. An NBN technician to look at these issues. 4. Much more patience.

  • CainMcCleary Cain McCleary (@CainMcCleary) reported

    @iiNet The call resolved nothing. It’s apparently never iiNet’s fault.

  • peter_c_william Peter Williams (@peter_c_william) reported

    @HUSO2341_AL_Moo I complained to the TIO about NBN disconnecting us about a month ago. The TIO told iiNet to help me, which I thought meant reconnecting our ADSL. This week I told TIO that iiNet hadn't done anything about our ADSL.

  • melbidentity Mike (@melbidentity) reported

    @iiNet Thanks. I've forwarded my unsubscribe request to the email address above. There is no task reference because support haven't responded to my repeated requests, and there is no invoice number because I am no longer a customer of yours.

  • _FriskyM FriskyM (@_FriskyM) reported

    @iiNet (If you are experiencing high ping with Fortnite at peak times. Please RETWEET so they understand & FIX the problem) the issue is your route to AWS is congested during peak times causing us to get high ping. PLEASE FIX @iiNet

  • adamjonwilliams Adam Williams (@adamjonwilliams) reported

    @iiNet @_FriskyM This isn't the issue, the issue is your route to AWS is congested during peak times.

  • _FriskyM FriskyM (@_FriskyM) reported

    @Isaiah_alforte @iiNet I feel that. From 8-11pm I plug in my hotspot so I don’t lag in scrims or arena. Load of shit.

  • gailymalone Gail Malone (@gailymalone) reported

    @peter_c_william I'm with iiNet too. I was thinking of just stopping service altogether and just using phone hotspot but already forked for over $200 for modem and that will be lost. No refunds. It's BS.

  • Risas777 Risas (@Risas777) reported

    @dobes I saw your story on HFC pulling Close to 1gb. In Geelong iiNet are using HFC off the NBN grid and users mostly pull 200mb +. I ran a speed test while writing this. I got 255/43 over wifi. I will never understand why they capped it at 100mb

  • Kelscium Kelsey Barry (@Kelscium) reported

    @iiNet this is the third time my NBN has dropped out within not even a month of connecting with you guys. Post code is 3201, fix your shit.

  • regalinquiry Royal (@regalinquiry) reported

    @iiNet Its happening for everything. We're NBN customers and we've tried resetting the router. We've just got **** all.

  • RangKangDamn RKD (@RangKangDamn) reported

    Another short/frustrating stream - thanks to @iiNet Technicians came out today and although they fixed something water damaged, @FortniteGame is Still getting major ping at random times. Here’s hoping the new modem coming fixes the issue! It’s been over 2 weeks now guys..

  • regalinquiry Royal (@regalinquiry) reported

    Sure wish we had some ******* internet @iinet every day for that past week we have no ******* connection all night. What ******** am I even paying for

  • peter_c_william Peter Williams (@peter_c_william) reported

    @TooheyMatthew @Neil48422865 @MRowlandMP I wonder what goes on inside NBN and iiNet. It looks like iiNet are struggling with NBN issues. Maybe NBN and/or iiNet have technical people working hard to fix these problems. I don't speak to any of those people.

  • _FriskyM FriskyM (@_FriskyM) reported

    @Isaiah_alforte @iiNet Feels bad man defiantly switch! They been having the same problems for weeks hundreds of complaints! Still nothing

  • coops2206 GreatGalloot (@coops2206) reported

    @CampbellNewman @iiNet Telstra just as bad.

  • justaddpurpose_ Just Add Purpose (@justaddpurpose_) reported

    @iiNet Yes. Broadband. “Minor Issue” 7 hours in.

  • justaddpurpose_ Just Add Purpose (@justaddpurpose_) reported

    @iiNet Hi Darryn. Your site shows there is a “minor issue” ... for 7 hours.

  • NMGSports NMGSports (@NMGSports) reported

    @TheDogWalkerGuy @TPG_Telecom Neighbor told us IInet remains down as well was told major outage in our area...customer guy from India told my neighbor about the status.. this stuff is a joke...

  • NMGSports NMGSports (@NMGSports) reported

    @TheDogWalkerGuy @TPG_Telecom There has been an ADSL2 outage in Vaucluse for at least 4+ hours TPG is down & is being reported on their service status page they were advising 6pm reconnect that ISNT happening..have a neighbor on IINet and same.. they are down.. must be the stupid NBN..ZERO forewarning BTW

  • peter_c_william Peter Williams (@peter_c_william) reported

    @garyatloa @iiNet @acccgovau I was a reasonably happy iiNet customer for about 7 years. Their refusal to address issues or to return my calls started when we got NBN.

  • garyatloa Gary Schmidt (@garyatloa) reported

    @iiNet You've been "looking into them" for *months*. You keep telling us there isn't an issue. You refuse to escalate it. How many more hours on the phone will it take to get a result from your kafkaesque "support" system.

  • garyatloa Gary Schmidt (@garyatloa) reported

    @melkettle @iiNet Welcome to @iinet Mel. I've spent hours on the phone, turned it on and off for ever increasing periods, and had support tickets repeatedly cancelled without any action being taken because "it’s been connected for 30 minutes, it must have resolved itself" – Good luck!

  • ItsAllGoodsy Goodsy (@ItsAllGoodsy) reported

    @fuckinhutch @iiNet I normally get 22down 5ish up... How ******** is this a thing

  • fuckinhutch hutch 23rd🇦🇺 (@fuckinhutch) reported

    @ItsAllGoodsy @iiNet bro my area was one of the first to get nbn and its so shit now compared to when we first got it

  • GParker001 Gerald Parker (@GParker001) reported

    @CampbellNewman @iiNet I left iiNet years ago - continuous outage, pathetic support.

  • CampbellNewman Campbell Newman (@CampbellNewman) reported

    @iiNet network status says no issues this morning. This is false & misleading given outage for business customers email servers. And no 24 hour support for business customers. Time for regulators to get ISPs to do a better job

  • RoAlsheikh AlsheikhRo (@RoAlsheikh) reported

    @iiNet Here is my customer number: 225007326

  • RoAlsheikh AlsheikhRo (@RoAlsheikh) reported

    @iiNet my internet connection is down, since 4am. My postcode is 3083.

  • garyatloa Gary Schmidt (@garyatloa) reported

    Thank you @iiNet for your shitty connectivity and revolving door of have-you-tried-reseting-it "support" over the last 6 months. Fantastic brand consistency. No I don't want to discuss my concerns/issues/account, I think you can just **** right off.

  • GSkullWarrior Grayskull Warrior (@GSkullWarrior) reported

    @iiNet “Once the connection issue has been resolved” What a joke.

  • GSkullWarrior Grayskull Warrior (@GSkullWarrior) reported


  • GSkullWarrior Grayskull Warrior (@GSkullWarrior) reported

    @iiNet Oh please. I’ve wasted enough time, canceling work so I can be home for a technician to attend, waiting for telstra to look at it, calling back 3 times to say its still not working, going through a mullion security question EVERY TIME!!!!

  • whatmsees matthew craig #PRAYFORSRILANKA 🇱🇰 (@whatmsees) reported

    @iiNet Hi guys, still having issues. Spoke to ur team on the weekend who couldn’t help as I have a business account. Was told I’d get a call yesterday. Didn’t happen. Again. This is getting kinda ridiculous now. N I’m still hotspotting my phone.

  • TheColinputer The Colinputer (@TheColinputer) reported

    @iiNet Not sure why someone would think that's a good system to have in place. for my connection type (NBN FTTC) the login is needed in the router settings. I'm using my own router anyway so that's no issue for me. But for people using the supplied pre configured one. Would be a problem

  • RomesGFX Romes (@RomesGFX) reported

    @d3clvn @iiNet "No. 1 in customer service" lmaooo

  • _Mattie_Love Mattie Love (@_Mattie_Love) reported

    @iiNet It’s all over WiFi, when I have internet I have the best internet...never have I had internet as good as this...but it just drops out randomly

  • RobynInTheStix Robyn Muller (@RobynInTheStix) reported

    @khtagh @lynlinking @GayCarBoys Problem is, the infrastructure is the infrastructure. The only difference between iiNet and Dodo is they are the people you pay to facilitate the service. Your problems lay squarely with nbnco. Ombudsman my friends.

  • RsGameboto4 Boto (@RsGameboto4) reported

    Trying to speak to iiNet for the past hour and somehow getting a download of 37 and an upload of 16.. Not bad but I wonder if they can make it better for me :D

  • _MagiicZ_ MagiicZ (@_MagiicZ_) reported

    iinet sucks ****, just got 1000 ping for 10 minutes and then it went away for 5 minutes then came back, just lost 50 points ggs @iiNet

  • Sob_moisty Moisty (@Sob_moisty) reported

    @iiNet Hopefully @FortniteGame can respond and help because i know at least 3 of us that experience 150+ ping and i normally get 0-20 ping but its only affecting people who are with iinet on the team :(

  • TheasianoneWc TheAsianOne_WC (@TheasianoneWc) reported

    Stupid iiNet, keeps breaking down every single ******* day, now I have to go to ******* maccas for the wifi and it really affecting my channel, for ****’s sake, Telstra and Dodo could do better that your shit network, ‘Connect Better’. Connect my ******* ass better

  • RangKangDamn RKD (@RangKangDamn) reported

    @Stabbies @iiNet Been having the worst service with them this past month. Paying cable too, not getting monies worth.

  • peter_c_william Peter Williams (@peter_c_william) reported

    @daz9162 I would love to get ADSL speeds like I had before iiNet advertised #NBN without saying that it wouldn't work. And I was stupid enough to use it.

  • ComplaintStore Complaint Store (@ComplaintStore) reported

    @NBN_Australia @iiNet Like many customers who are being scammed by this NBN crap, I’m being robbed $79 per month for NBN 50 but I’m only getting 30-35mbps. Where internet retailers f#cked up was when they FORCED customers to switch to NBN. There was no choice to stay on ADSL

  • ItsBumper Code ItsBumper (@ItsBumper) reported

    @raylu169 @iiNet Never normally happens with me