iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (71%)
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Total Blackout (12%)
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Wi-fi (11%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Brisbane, Melbourne, Adelaide, Sydney, Perth, Canberra, Parramatta, Geelong, Darwin and Sippy Downs.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Phone | |
| Melbourne |
Total Blackout | |
| Adelaide |
Internet | |
| Sydney |
Total Blackout | |
| Perth |
||
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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J.
(@mynameisjanah) reported
i'm loving that i have the DMs from my conversation with @iiNet yesterday, they are helping me cut through the bullshit. i was almost fobbed off because i have a hybrid node network i had no choice to buy
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BigFooty.com
(@bigfootynews) reported
Back to more important matters: Basil Fawlty seems to be running the @iiNet support line. #NoBloodyNetwork
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kris johnson
(@krisjoh79051525) reported
@iiNet How does a long time loyal customer take advantage of the “great price” rather than getting shafted and paying 15 dollars more per month than the new customers??
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Josh Harvey
(@Sabre070) reported
@iiNet Happened again tonight, seems to be the same issue. Any investigation would be appreciated.
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David Smith
(@dsmith24perth) reported
Hey @iiNet I have had a massive problem with my NBN dropping out and slow speeds and you keep refusing to sort it out. Again today you say NBN can’t see a problem despite your own technicians saying they had seen there was a problem. Why are you not getting this sorted?
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Mark Dodd
(@MarkBrooksDodd) reported
@nicktrav @iiNet @TPG_Telecom Yeah, I assume emails are possible to restore but their IT support didn't know how to do it. This is honestly the problem of mergers and aggressive cost controlling - it produced scenarios where no-one at the customer-facing level can actually solve non-routine problems.
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Chris Mackenzie
(@mackc5) reported
@iiNet service is suspended but you have charged me overnight. Any chance of turning the internet back on?
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David Smith
(@dsmith24perth) reported
@iiNet Thanks Liz however the blockage seems to be NBN and without them agreeing to sort out the problem between the node and the premises nothing will happen.
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David Smith
(@dsmith24perth) reported
@iiNet Just a point. Years ago I had a problem which related to drop outs and was told iinet had to persuade Telstra to sort it out. Now it’s the same with NBN. This system seems to be broken and the customer loses out every time.
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Nancye Burkevics
(@Kevintrev) reported
@iiNet since Friday speed has slowed to snail pace. Timed out before I could download speed test. Help!
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Al Crystal 🇦🇺🏳️🌈🇬🇷
(@barefootbloke) reported
Hey @iiNet. Not getting anywhere with your tech support with a new connection I've been waiting on. Keep giving me run around. Can someone actually call me? Please!
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💧Sally Corbett
(@thatsjazz2) reported
@IanWoolf @iiNet Sorry, just saw the other tweet. With upload so slow, it's bad for any business needing to upload important and large files.
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C.C. Capwell
(@suaverepublic) reported
Am having THE worst customer experience with @iiNet #iinet #horriblecustomerservice multiple emails sent, dealing with an offshore customer service team #badcustomerservice
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Mark Dodd
(@MarkBrooksDodd) reported
@nicktrav @iiNet @TPG_Telecom I've had to calm by Dad down from the ramparts of "class action law suit" as I feel like it should be able to resolved commercially - but it is a last resort. I'll see if we can get a shibboleet.
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Colin Jacobs
(@coljac) reported
@AlisterAir @iiNet Yep 16 grand in Brunswick East. They've turned off the ability to get a quote for doing all the neighbours at the same time. It's ludicrous. If the HFC is unstable I'll actually look at using 5G for crucial stuff. Exactly as Telstra foresaw 10 years ago during the NBN wars.
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bdiddy
(@brentdacre) reported
@NBN_Australia @iiNet All day outage Camp Hill QLD. For those home workers an update/ ETA would be appreciated.
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Lauren Martyn
(@laurenmartyn) reported
@iiNet @SixersBBL You lied to us about the connection. You have cancelled appointments. You are a terrible isp.
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Ben Martin
(@Bennythepagan) reported
@iiNet hey guys. Problem with nbn at 3351 postcode. Website listed nothing, but there’s no access. Tried all the usual gateway resets etc. can you please look into this thanks!
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Nina Luda
(@ninalo) reported
@iiNet I just do not understand how the system in works if I am always experiencing an outage but none else is? ( In my street)
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet Just fix it
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David Smith
(@dsmith24perth) reported
Hey @NBN_Australia I have had a drop out and low speed problem through @iiNet going on months yet you have refused to get a technician to visit the node to try and sort it out. What does it take to get you to help?
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💧Sally Corbett
(@thatsjazz2) reported
@IanWoolf @iiNet Why is there such a huge difference bt/n down and up? What sort of NBN do you have?
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Josephco.instagram
(@Josephcoinstag) reported
@iiNet 72 hours no internet access..iiNet technical people telling me yesterday iiNet sales people had misled me..three phone calls from iiNet support today where link quality was so bad we could not talk..seriously...@iiNet
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J.
(@mynameisjanah) reported
i just got told "because you have an HFC connection, we do regular maintenance, and that is why you suffered service issues" "but i have a quote that says there were no service issues at the time of my complaint" @iiNet
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet No point ! You won’t help
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Sophie Munns
(@sophiemunns) reported
Customer of @iiNet for 11 years yet after one month of promises you have not helped resolve a critical issue with our landline!!??
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Emilioooo
(@Emilio84j) reported
I am a very patient person but I am just about at the end of my tether with @iiNet I was a customer for years previously, have attempted to sign up again, have been charged almost $500 so far and am entering my fourth week of no internet. Regretting not choosing someone else.
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💧Sally Corbett
(@thatsjazz2) reported
@IanWoolf @iiNet OK, and just again, why such a big difference between down and upload. HFC is only available in limited urban areas I think?
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Nina Luda
(@ninalo) reported
@iiNet Good evening. I have been without connection for over three hours. I have checked and there is an unplanned incident with NBN in my area. What I do not understand is that my neighbour two doors down has not lost her connection. I do realise I have to wait on NBN to fix.
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Mark Bennett
(@mrb285) reported
@iiNet Managed to get one third of my service reinstated on the same day... Now for the fetch and the email address restore please. As a bonus fourth, change your policy so random people can't just request provision of a service which automatically disconnects any current service.