iiNet Outage Report

… I’ve called about 5 times, been with @iiNet for ages, and just keep getting stuffed around. Great customer service my butt.

@iiNet your customer service is lousy. I am trying to cancel my account and you couldn’t be making it more difficult

@Murdr_iN @iiNet 7 years and it’s still **** with nbn I’m losing my mind I can’t even upload my resume to a website

Is @iinet email #spam filter broken? It’s always been very good but getting lots in my inbox in the past 2 or 3 weeks

@iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

@iiNet I wish all the months were half price, the @VodafoneAU coverage is awful, @Optus was only slightly better

Ok can anyone recommend other ISPs cos @iiNet are giving me the run around. Apparently calling to say you’re moving and need your NBN moved means you want wireless internet, then you call to get that fixed and told to give it a chance (it’s terrible), then you call again…

@roslw @iiNet Same here. @iiNet there's a network issue it seems.

@iiNet all good now. spoke to someone from support, and I am now back to 85Mb :)

@iinet @NBN_Australia It seems everyone’s NBN is down in Broome, WA but no status update on your websites. Any ETA for a fix?

@iiNet Herein lies the BS that is iiNet - they didn’t give a stuff when they cut off my service and I couldn’t call anyone. But I place a complaint with the TIO and guess what - a Justin from customer service rings. So to all iiNet customers if u want proper service put in a complaint!

@iiNet Getting a no internet & streaming issue message. Is nbn down in Alexandria 2015?

@iiNet speed has dropped to ~3Mb in watson canberra. any known issues?

@ABandAssociates Since it was bought by @tpg its gone from middling to awful. @iinet even outright lied to me that the VDSL network was being upgraded.

@iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

@spicynoise @iiNet Wow! Hey @iinet how about you just get your staff to give a 💩 to their customers call/concerns. Perhaps remind them the the person on the other end of the call keeps them in a job? You used to be great when support was in Australia… 🤔

Fix your **** **** @iiNet

@iiNet Looks like an outage on VDSL2 in Belconnen Area in the ACT?

72+ hours without internet. @NBN_Australia technician visited last week and told us there was no problem with the line. @iiNet seem utterly uninterested in providing support. Feels like I'm in 2003.

@iiNet I am STILL waiting on progress. Get nowhere.. you can’t take responsibility nor can you actually care enough to fix things. I’ve been with you for SIX YEARS. I’m so glad to know I’m just $$, not a valued customer. Am I just a joke to you, is that how it is?

Wow @iinet unable to get anywhere with phone support this happened. Customer: "Can you pass my enquiry to your admin area and so they can sort this out and get back to me". IINET Tech: I can but soneone may or may not contact you. I asked him to repeat it. Yep that's what he said

@iiNet home internet down InnerWestSydney. Sim only modem Not NBN. Great start to lockdown IiNet! You really need to set up messaging help as alternative to clunky voice calls. Fast & one thing Telstra gets right.

Hey @iiNet can you please advise of the issue in the Network in the North of Canberra? I’m needing to hotspot off my phone for work and I’m pretty sure I’m rapidly chewing through my data

Hey @iinet would be good if you could update your outages on your network status webpage…or are you having network issues too

@iiNet We live in Coogee, NSW and our internet is down - are you aware of any outages in the area?

@iiNet is there any outage in Kallangur? Thanks

@iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

Update: @iiNet failed to give us a modem on time & lied about it being installed & when we will get it. I am not waiting till next week to have internet so now I have to fork out $$$ due to this incompetency. Either way, I'll make damn sure I'll be back online tonight.

@iiNet, since yesterday we have had a NBN outage, got a message this morning that NBN issue has resolved, restart the NBN box, so restarted it optical light is still red.called your tech support they said that no one can look at it until Perth 8am thats when their shift starts.

@spicynoise You’re telling me they haven’t sent the giant @iiNet robot out to help?