iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (72%)
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E-mail (10%)
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Total Blackout (8%)
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Wi-fi (7%)
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Phone (3%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Melbourne, Perth, Sydney, Adelaide, Geelong, Nowra, Brisbane and Albury.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Perth |
Internet | |
| Melbourne |
||
| Melbourne |
Internet | |
| Sydney |
Wi-fi | |
| Perth |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Campbell
(@Cloudcitymelb) reported
@iiNet our internet is suddenly and completely off! Red light blinking on the modem. No help on your webpage and no support on the phone? Called and got a message saying wait time to speak to someone is over an hour! Have looked up outages, none in our area. What’s going on!?
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Julia Kretzenbacher
(@juliakretz) reported
.@iiNet is there an internet outage? Our internet dropped out half an hour ago. Modem says status is ok, but no wifi is showing up at home and our computers can’t connect to modem.
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Dropshort
(@Dropshort3) reported
@iiNet are the email servers down again?
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BerserkerLOR
(@berserkerLOR) reported
@iiNet Hello! My service was cut because we missed a bill and have since then paid it, just hoping to have our service restored? Currently waiting on the phone but just want to get some assistance if possible please.
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Charlize Theroff
(@CharlizeTheroff) reported
@iiNet my service keeps dropping out
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eithne
(@eithne52) reported
@NBN_Australia @iiNet another day, another outage. I'm totally over the intermittent #nbn outages that we've endured over the last 3weeks. I wouldn't mind so much if someone could provide an explanation but both admit nothing. Going by reports it's a widespread problem. Gah!!
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Henry 💉💉
(@the_real_HenryW) reported
@JanB_QLD @iiNet Me too. Need the internet for work but it's way too slow. Need to stop on few times. Unnecessary delay 4 me
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John Highfield
(@JackHigh4) reported
@iiNet are you a company on the verge of failing? Your loyal customers deserve to know what is going on. For over a week there have been problems across Australia. No public statements. Email and access to webmail and toolbox login denied for 48 hours. Nothing! not good enough.
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TheRebel
(@Priya_Enviro) reported
@iiNet I hv been hving issues wid broadband for d past 8-9 months. wifi dsnt wrk. I complained multiple times bt in vain. Cust servc did nt get bck 2 me in 24 hrs on my latest cmplaint. Can u resolve d issue n refund the money fr ‘no wifi’ period?? Honestly horrible connectivity
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Jan Bowman 🌈
(@JanB_QLD) reported
@iiNet can you please advise if you have connection problems between Australia and Singapore?
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PkmnMstrBillj88
(@Bradyma57188788) reported
@iiNet whats the go with nobody answering the tech support line? dont anyone work nights? tell me a minute wait time, already been waiting for 20
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Two systems one Australia ?
(@AU0481810206) reported
@iiNet iinet mobile internet & unlimited calls texts - debited $15 from my bank account on 19 Oct 2021 is for service 23 Oct to 22 Nov 2021 - But on 21 Nov 2021 the mobile number port in to Kogan mobile - part 2 of customer service. requested a refund - iinet cut off the line &
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Jan Bowman 🌈
(@JanB_QLD) reported
@the_real_HenryW @iiNet I have been having huge issues
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Mr.G
(@chucker4x4) reported
@iiNet no internet in Warradale, Adelaide. NBN reporting no outage. Is there an issue on iiNet end ????
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Marcelle_vS Vote TNL #TNL
(@mvs5_marcelle) reported
Thank you @iiNet for nothing. Phoned Tech support 12.05 on 4th Jan & was told I'd receive a call back in just over 2 hours. It's now 6th Jan & it's 52.5 hours & counting. Customer service has deteriorated since you merged w/Westnet. Customer for over 16 yrs. So much for loyalty.
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𝐍𝐨𝐢𝐬𝐲 𝐀𝐮𝐬𝐭𝐫𝐚𝐥𝐢𝐚𝐧 😷
(@hewie90) reported
Email not working again @iiNet what's the problem this time?
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John Highfield
(@JackHigh4) reported
@iiNet Thank your team for getting things working again. If only iiNet Senior Management would adopt best corporate practice instead of trying to keep things inhouse lest it frighten potential customers. Use sm sites to let customers and the public know upfront of problems
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🐀 Awambmrgw 🕯💉💉
(@awambmrgw) reported
@iiNet Hey, are your servers down? I am not getting my emails and this is costing me serious $$$$$$. I intend to follow this up and seek damages!
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Rodney Heron
(@rodneyheron) reported
@iiNet Please just cancel the service so we can move on. It’s been 2 week now
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Mike Barry ⚡ makes comics
(@Mike_Barry) reported
@iiNet I’ve had terrible internet for 48 hours or so. It drops out for extended periods, over and over. Can you help me out?
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Two systems one Australia ?
(@AU0481810206) reported
@iiNet disappeared. - iinet not debited on Nov 2021. Because I have no product & service with them. But iinet started a critical problem by sent me 2 invoices 723346484 for $59.98 & 723346545 for 29.99 for the service 23 Dec 2021 to 22 Jan 2022 while I have no product &
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🍻 Dette 🔞
(@_dette_s) reported
I'm so glad I've never had this issue with @iiNet in the last 7 years it just sucks because they sent out a technician 2 days after I contacted them but their technician wasn't able to work on it since it's Telstra equipment
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Mike
(@Nemspy) reported
@iiNet @charleshawa Not working for me either.
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Philip Thrower
(@PercyLUFC) reported
@iiNet is NBN down in Beeliar, WA??
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Michael_Bruce
(@Michael91504892) reported
@iiNet My e.mail has been rubbish since the outage over Christmas ?
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Charles Wright
(@charleshawa) reported
@iiNet is your email down?
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Tim Fountain
(@Tim___F) reported
is @iiNet mail down AGAIN?
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Jan Bowman 🌈
(@JanB_QLD) reported
@iiNet Is there a timeframe on the expected fix?
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Jan Bowman 🌈
(@JanB_QLD) reported
@iiNet Can you explain this in practical terms? I manage a website hosted in Singapore and it is very slow to load and frequently doesn’t load at all when using my home internet from iinet. Works fine if I tether to my 5G telstra phone. Is the latency issue responsible for this?
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Rodney Heron
(@rodneyheron) reported
Dear @iiNet I’ve called twice to cancel my service, and told both times it was done, I’ve emailed your account teams and sent account information. Yet you keep sending “you need to connect” reminders I’ve received another call again asking about the cancellation