iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (73%)
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Total Blackout (12%)
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Wi-fi (7%)
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E-mail (3%)
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Phone (2%)
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TV (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Melbourne, Sydney, Perth, Canberra, Brisbane, Adelaide, Woronora Dam and Moruya.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Wi-fi | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Glenn Page
(@glenngpage) reported
@iiNet Thanks for your efforts Liz but just offering for a service rep to call me is no different to what I’ve been through the last 4 days. @iiNet and @NBN_Australia need to lift their respective games and sort it out
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DDNet - We like Japanese games :D
(@MattSainsb) reported
Yo @iiNet looks like NBN is down in Wollongong? Want to share an update on when it will be fixed, or will you do what you usually do and not communicate at all?
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Charasmatic Asthmatic
(@XrpPreacher) reported
@iiNet hi, are we experiencing issues in the Jordan Springs area? PC 2747, no Internet or TV signal
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Mark McEwen
(@s0naut) reported
@Spawnlol @iiNet They're waiting for their service to stop dropping out before they can work out the issue with you, just give it another 5 years
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Moritz Willers
(@klarinetteheini) reported
@iiNet how come you pride yourself to be 1st in customer service? It is now two months (TWO MONTHS!!!!) that I am battling with your support to get a problem resolved for one of your customers. He has given up on you. I haven’t: 351138082. Make an effort!
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Andrew Sigmund
(@epiciownz) reported
@iiNet I just want a world where I can choose between 4-6 companies based on customer service, speeds, and prices. In my reality, my area has 2 affordable-ish choices with poor customer service and frequent downage issues, and no alternative I've been made aware of.
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Melanie
(@NotMelaine) reported
@iiNet Rather than a generic scripted reply could someone possibly address the general issue? nbn network status clearly says there is an outage, iinet network status says there isn't. This shouldn't require account info.
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kurt bathgate
(@deepwaters1306) reported
@iiNet lost all nbn tonight network status says working....NOT 3930
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Craig Thomler
(@craigthomler) reported
@iiNet my parents’ iinet NBN service is down. They are both in their late 70s & are struggling without a phone - fix this please.
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Moritz Willers
(@klarinetteheini) reported
@iiNet how come you pride yourself to be 1st in sustainer service? It is now two months (TWO MONTHS!!!!) that I am battling to get a problem resolved for a customer of yours. You customer has given up on you with the problem unresolved. I can’t accept that. #351138082
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KingTentacle
(@KingTentacleAU) reported
@iiNet Hey, i need to extend INV#123180115 as far as possible. But i am having trouble with the IVR, i keep being disconnected when calling. Can you arrange someone to call me on the number on my account ending in 416?
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Jake Tiberi
(@Spawnlol) reported
Australian Internet wow! @iiNet you are a joke. Cancelled 4 months ago. Still billing. Called 2 times, both times too busy to process the complaint / cancellation. BUT not too busy to continue to bill the account.
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Andrew Sigmund
(@epiciownz) reported
@iiNet nah, American internet companies are the ones I'm currently having a problem with
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Ark
(@lolarkangyle) reported
@Spawnlol @iiNet They billed me for almost $1,200 over 2ish years after I thought I cancelled a service because even though I gave them written and verbal notice they said they couldn’t find a log of the phone call Absolute wankers
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Morgi31
(@Morgi312) reported
@iiNet hey there, I'm having a problem with my NBN box it's making a clicking sound and I have no internet or home phone can I please get some help, thanks
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NRD80Y
(@NRD80Y) reported
@iiNet I think there’s something wrong between you and @Microsoft @XboxANZ as Xbox game update speeds are always slow <1Mbps but every now and then can spike to ~20Mbps. 10GB updates has taken 4hrs and still has 4.2GB to go. No issues with PS4 or Switch updating games. NBN 100/40
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kurt bathgate
(@deepwaters1306) reported
@iiNet lost all nbn tonight network status says it’s working....NOT
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Glenn Page
(@glenngpage) reported
Working remotely and up to day 5 without internet...@NBN_Australia @iiNet what are your fault resolution KPIs? And would you accept that level of downtime in your workplace?
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Andrew Sigmund
(@epiciownz) reported
@Spawnlol @iiNet my bad, assumed they only wanted to string along famous people with their empty promises
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Melanie
(@NotMelaine) reported
@NBN_Australia @iiNet surely you realise why people get frustrated by all this handballing back & forth... ISP network status page sends us to NBN network status page, then NBN sends us back to ISP, who say they require our account details before they can give us any info on a known NBN outage
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King Of Hearts
(@BMD2778) reported
Seriously if i had a choice id never go with @iiNet its a joke but i made it work but now ive had internet down for 2 to 3 days and its ridiculous. Im sick of having to deal with bad internet especially in a rural area.
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DDNet - We like Japanese games :D
(@MattSainsb) reported
@iiNet Do you have any idea how unhelpful “as soon as possible” is? You’re actually costing me money, iiNet. I need to work and I can’t right now, as I need the Internet. A helpful status update with approximate or likely resolution times would be appreciated.
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Charles Wright
(@charleshawa) reported
@iinet I have been a customer with @iinet for over 12 years but nobody responded to my tweet this morning. Very disappointed.
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Andrew Sigmund
(@epiciownz) reported
@iiNet Liz, you seem like a nice person so I don't want you to feel bad. I appreciate you trying to tackle PR for your employer, but my outrage stems from the fact that capitalism rewards selfish practices that screws others over. It's not just an iiNet issue.
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Ben Martin
(@Bennythepagan) reported
@iiNet Hi. Can you please look into an issue with having no internet access on my network for 3351. Done all my resets and troubleshooting.
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jason
(@jasonoutten) reported
@iiNet emails all down with iinet hosted domain ? Tried three different devices. All the same ?
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A Batch
(@A_Batch_in_Time) reported
@Spawnlol @iiNet Sorry, should say, this is the ombudsman, they will help if IInet do not resole things.
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Brad Heap
(@nzv8fan) reported
@iiNet no FTTB in inner Sydney in last two hours. Can you take a look? Email support number 352407487
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Simone Bailey
(@Bingells) reported
@docker_dave @iiNet I pretend to go along with it, then scream that there is porn on my screen. Then I say, 'Hang on, that's your mother fellating a donkey!'
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Aiden Campbell
(@Soulsabre6) reported
@iiNet I've already spoken with an agent over the phone who said this was already resolved and I just needed to reset my router and it's not fixed...how can an agent lie to a customer like that?