iiNet Outage

Real problems with internet provider @iiNet this week. Will ring @rayhadley2gb today, if @iiNet doesn't contact me to resolve issue. @2GB873

So disappointed with iinet service @iiNet .The internet has been down for last 12 hours but, no updates from them. #Wellard #perth #Australia

@iiNet Thanks Darryn, let’s hope the problem is fixed soon so I can play my games and watch some anime before I go to sleep!

@iiNet hello, my router has been flashing the “internet” symbol since 3 o’clock when I came home from tafe, also I am able to connect to my wifi but can’t do anything at all, not even google loads, I live in Waikiki Perth Australia. Please help me Thanks :)

@iiNet Nbn is slower than dial up at the moment in 6164 status page say no issues

I've had ongoing problems with @iiNet getting my number ported to their service, which necessitated a TIO complaint to get it sorted. I will be contacting the TIO tomorrow to complain about Telstra.

@iiNet Your internet must be down too, or only work every half a hour...

@iiNet Thanks, hopefully the search feature on the Network Status page will be fixed, otherwise useless. Thanks again

@iiNet @YazmanM Luckily I bill out at $150 an hour for tech support, expect my bill @iiNet.

@iiNet Hi team, thanks for this. The point being that looking up one’s current location does not come up with this issue at all - unless you enter Pinjarra. Entering a ‘surrounding’ suburb (albeit 40Km or more away) comes up with nothing ...

@BigV2011WCE @perthovalman @weather_wa @RKMac65 @baxlex @Barnsy_Lisa @BunburyWeather @paulmp @drstip @aussie_robbob @ManjitK6987 @ImTheOnlyAstro @BedfordAWS @WendyBirdOZ @TheWAWG @perthobs 26.9 and seems iiNet /Westnet have a “major” outage as @ParmeliaWeather cant post updates

@iiNet Yes, still having issues.. connected, just high ping.

@iiNet It's a NBN Outage. Whole area of 6164 seems to be effected.

@iiNet so my 5GHz network disappeared leaving me only my 2.4GHz and having to reset every device we have 🙄 Freaking. Annoying. Thanks

@iiNet No net again in Rockingham 6168. Fault site says 'there are no outages in my area'. I beg to differ. And yes I saw your last responses to others with the outage memo. No mention of Rockingham on there.

@iiNet Our NDSL in 2015 has been down for 90+% of the time over the past 10 days, & 100% the last 2 days. No listed outages but neighbours reporting similar.

Not answering anyone about the outage does not work well for being number 1 in customer service @iiNet

@iiNet Mine and many other people's internet has been down for about an hour, but your website still says there's no issues. Still waiting on a call back...

@wade1981 @iiNet Shit the tin down in Bunno as well. Logged into modem and says dsl is fine but dhcp is cactus. @iiNet also lots of similar responses on other status check websites.

@iiNet seems to be an outage in Mandurah area

@iiNet Just for the record, unless you pay your staff very poorly, the total cost of @iiNet managing this complaint should have already exceeded the actual cost of the refund.. That's pretty messed up

@iiNet is there anyone competent enough to refund my partners account for a service we never received in July 2019. 3 months of excuses and stealing a students money #morons

5 minutes and then iiNet is going to get the customer from hell. Just sayin

@iiNet What news IInet on actions taken to resolve this service disruption. Now over 3 days.

iiNet sort you bloody shit out!

@iiNet No problem. Invoice no 114801449.

@iiNet We've been through multiple phone calls at this point, there is no outage. If someone could actually call us as we've been told they would that would be fantastic. Sorry to be snarky with you but it's a bit ridiculous at this point.

@iiNet Issue still persist when only laptop is connected via ethernet

@iiNet And it's down again.... What am I paying for...

@AngelNea_ @iiNet I know exactly how you feel :( hopefully it's only a temp issue

@iiNet This is becoming a serious issue for us. I will be pursuing other options if this is not fixed quickly

@iiNet I was, for 1 hr 24 mins. Fetch told me you guys could unlock boxes to make them retail versions so FTTB customers who are locked out can still use the box (save buying new box +enviro cost). Manager says you have big issues with IPTV team. Guess I'm off to another ISP tomorrow 😬

@iiNet Sorry don’t have an old phone. It was slow the other night but nothing major.

@iiNet You are an utter mess. FTTB down for a week. Called Help. No problem with account, all paid up, troubleshoot outage, run tests, tech comes out... Meanwhile cancellation notices are arriving by text msg and still no internet. I’m moving my website and domains to @GoDaddy

@iiNet If they actually know what the issue is (per previous message in this chain from Chris) and won't waste my time; please have them call me at 8:30pm tonight CBR time. Cheers.

@iiNet Thank you. They did. Just got sms from TransACT today to call them to activate the cable connection, which has now been done. Does this mean iinet service is now active or yo will let me know when it is. Thanks.

@iiNet Invoice No - 115209557 don’t know how that’s going to help the @FetchTv problem

@iiNet MobWives on Spike channel cant hear them talking background noise music is all you can hear- turned box off still the same #Help

@iiNet it looks like the problem is now being handled via the facebook page. Thanks

@iiNet Customer for 12 years - switched adsl to NBN. You failed to transfer my voip number. Despite promises to rectify you have failed to do so for 2 weeks - all those calls lost. No updates. Very upset. Someone sort this out.

@iinet I'm very upset. Customer for 12 years - I upgraded ADSL to NBN - you didn't transfer my VOIP number and gave me a new number. Promised to reinstate old no. 2 weeks ago - No progress reports - just avoidance. Extremely disappointing customer service. Someone get in touch.

@iiNet @iiNet I have had no internet for over 14 hours. The Nbn connector cycles through attempting to connect without success. This is an essential service and it is not acceptable to be without internet for so long. Your website says no problem in area!! Wrong

@iiNet No, looking at twitter it seems other people are having the same problem as me. I just want it fixed by tomorrow.

@AlBendall @TPG_Telecom @iiNet Been with them just as long. Had to threaten to leave if they kept sending me offers for the NBN. Most likely when we finally have to migrate we will cancel and use our mobiles as there won't be any speed improvement given how old and dodgy the copper cable is in this house.

@iiNet @philotim0 2617 and broken too!!

@iiNet any outages in Braddon 2612. Extremely slow internet and most websites aren't working at all.

@iiNet @iiNet I’ve been in contact with Adam from the complaints dept. Since last message you sent where you advised to make a complaint. Someone has got back to me now so I’ll follow it up with them rather than twitter.

@iiNet Ok that an old invoice. Most recent invoice issued 3 Nov 2019 for customer no 1183673589 and invoice no 696059314.

@iiNet Our customer number is 220180740. I spent 50 mins on phone this evening only to be told there is a network outage in our area. If this is not the case then not only have I been misled but we continue to have no answer to why our internet is down

APPARENTLY, my DNS server on my computer is BROKEN!!!!!!!! PLUS, @iiNet’s Network Status page is saying there is an VDSL outage near me! I DON’T KNOW HOW LONG IT’LL TAKE FOR THEM TO FIX IT!!!!!!!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

@iinet don’t say there is an outage in Brighton on website. However after 50 mins on phone trying to diagnose lack of internet they finally reveal there IS an outage. #nbnfail

@iiNet I'd prefer to not have another tech since, considering they said nothing was wrong last time and send me a new modem because then maybe I won't have an issue

@iiNet @ItsJustAlexAU I am having the same problems.

@iiNet I don't blame you guys for the issue. I blame Telstra & the fact they keep delaying is affecting me & more importantly my mother. What's worse is when NBN is turn on here, they also control maintenance there.

@iiNet It's now delayed to Nov 14. 3 delays! That 2 full weeks no internet, not including what I lost prior when the preemptive fault fix happened that I wasn't notified would happen... which is an extra 4 days. Assuming it gets fixed, that's a total of 18 days from Oct 24.

@Telstra thanks to your technicians buffoonery nearly 3 weeks ago my @iiNet internet service isn't working! You went to preemptively fix a fault at the exchange & I've had an outage that's been going on for weeks. Your monopoly over the copper network & maintenance is appalling!

Still no damn internet! Suppose to be fixed, but Telstra technicians aren't doing their jobs & now I have to wait for iiNet to tell me the excuse Telstra gave them tomorrow & how much longer I have to wait. Oh but everything online is SUCH A GOOD IDEA!!!

@iiNet Being in touch isn't the problem. I've spoken with someone every day for over a week. Results are the problem.

@iiNet @ultimablackmage Could you get somone to fix the wifi in stawell its been very terrible for a good week please i have been losding three different tweets at you for 5 minutes fix you stuff

@iiNet hey unfortunately we have no old phone! Help!