iiNet Outage

@iiNet - looking for an update on the email outage. 2 days without resolution and I’m starting to get antsy about how long it will be out.

@iiNet my nbn dropped out since early in the morning on 48 Porongurup drive Clarkson WA. Tried reset modem does not help. Can you please check for any defects around my place. Brian.

@iiNet @AngryPanzer This is now the fourth day of email problems. Not great when you're trying to organise a lot of things in the lead up to Christmas.

@iiNet It's been #96hourson I'm #stillwating for your #callback after few contacts with you to fix internet & getting #nbn. #conflictingadvice & #disappointing #customerservice impacts my business & adds internet costs. #Donotpromise to update in 24hrs it's impossible.

@iiNet That’s not working!

@iiNet So the contractor went out and magically fixed it, but it's gone to crap again. Plus nobody at iiNet seems to know what's going on when she calls. It's like there are different departments who don't have a common ticketing system.

@iiNet Update the outage page...saying our engineers are looking into it is not good information

@iiNet @CTsatra I just got an error too. I hope this is fixed a lot quicker than the last time webmail was down. 1 week! Its my work and personal email...

@iiNet after 40 days of no internet connection, I am trying to get a refund for all those days and it is taking you ages to process this. So frustrating!!! I just received a call from a below average customer service guy to tell me that after 7 days basically nothing has happened

For anyone trying to Email us you might not get through Netspace/iiNet are down -Australia wide , hopefully fixed in a day or two.

@NBN_Australia Yeah done that. Reachnet, iinet, before that telstra. Unacceptable speeds at peak. NBN was slated to be fast, reliable and affordable. For me it's slow, unreliable and a rip off considering ASDL. I'm done with you passing the buck. Hopefully the #TIO will take an interest.

So after having no internet due to an account issue, getting it back one day before I moved house, waiting another week for it to be connected...i got to stream for 90 minutes before it died again 🙃 if there's any chance of escalating this @iiNet I'd seriously appreciate it

@iiNet I might owe iiNet an apology. My workplace imposed @Cisco AnyConnect on us. Only started using it last night. Previously no problems with FortiClient. But tonight with AnyConnect running all last night's problems reappeared. Worth checking with Cisco.

@iiNet It’s working now. Clearly you Network Status post saying there was minor incident which “may” affect service was correct. It was the network.

@iiNet Would appreciate that as we are a business and as you can imagine having no internet is a huge problem.

@iiNet at this time of night normally between 6 and 11 Mb. Tonight it’s dropping out or operating in the 0.2 - 2 range most of the time. Never had this problem with ADSL2+. Your help site shows a local error @TurnbullMalcolm should be in gaol for inflicting this crap o. the country

@iiNet dropouts. Speeds down to around 1-2 Mb/s. Lots of dropouts. Have restarted modem to check it’s not the modem

@iiNet Have just spoken to a consultant who is sending email confirmation re- resolution including removing us from debt collector list. Hopefully harassment will now stop.

Hey @iiNet my nbn connection box not connecting. Have tried power cycle - is there an nbn outage in Bondi (2026)

@iiNet I have never been offered or given a task reference number

@iiNet Current customer number: 225163912

@AllanRaskall @NBN_Australia @Telstra Good luck with your NBN issue Allan. I got rid fo @Telstra a while back because they couldn’t do a simple thing and move me back to them after I was moved to another ISP without my consent. Ended up moving to iiNet, couldn’t’ be happier and getting faster download.

If I ever see that little prick from #iiNet ad on the street, I'm going to punch him in the face. These idiots are so bad they make #TPG look ok. I know, they're the same company.

@NBN_Australia postcode 3446. Service is fixed wireless. Has gone down for two hours perday in mornings this week. Down again. Signal strength when up is flickering amber with intermittent disconnects for last 2 years. ISP iinet replaced modem and cables twice. Help please.

@iiNet Terrible service to a loyal customer.

@iiNet @wxbster You don't need an invoice number @iiNet. Mine's down in 3754 as well. FIX IT!

.@iiNet happy to take my $79 a month but can’t seem to stream an entire ep purchased off Fetch without dropping out. (Manage to process the fee for the ep of course!) Repeated problem. New Year’s Resolution- pull the plug!

@iiNet “If you have any questions, please reply to this email or call us on 13 22 58 and we'll be happy to help. Your reference number is 1184632600.”

@iiNet That is my customer reference number per IiNet email

@iiNet Must be something to do with the slow speed. The lack of response I mention.... This company used to be so great with customer service. Had poor service for months. Should not have gone with them when I moved.

@iiNet Customer ref 1184633600

@iiNet Definitely. I’d like customer service to respond to my emails and arrange the connection at the date requested when I signed up

@iiNet It’s fine now but it was down for 40mins from 1am Perth time

@iinet I have never had to pay for a service that didnt get connected and then argue for months to get my money back. good work people

@iinet I have dealt with all of the major ISPs and have never experienced a similar level of service like I got from iinet @Telstra @Optus

@iiNet Logged a ticket with iinet about super slow NBN. Troubleshooting for 40mins. Was told I'd be called about progress. None. After 5 days, I called only to be told that iinet had closed the ticket. Help desk person asked me to start troubleshooting again. WHY! Been through all that.

@LordPhantom @iiNet I’ve called 3 times now and also been given the run around! Terrible service!

@iiNet shockingly terrible service!

@iiNet I have emailed twice and called three times to cancel my unconnected NBN service from iinet. I was told I would be sent a bag so I can return the modem and receive my $400 refund. I am still waiting and still being charged! I have now been waiting over 2 weeks. Terrible!

@Liam_Cochrane @Telstra I gave up trying to get NBN working properly with Telstra and moved to iiNet. Haven’t had a single issue in more than a year. Also: incredible customer service.

@LearnKotch @Telstra @NBN_Australia @Apple @TPG_Telecom @iiNet @AussieBroadband What a load of crock! That’s their way of giving up & saying well we don’t know what the problem is! Jump ship to Aussie! I did over a month ago from Telstra & haven’t looked back. 10/10 customer service & better speeds especially during peak times than Telstra!

@iiNet just had a conversation with one of your specialist who couldn’t seem to spell or even find our 10+ years of history with you. Still haven’t sorted out or issue.

@iiNet It's ok, I got onto them, sending a replacement unit, should hopefully fix the problem.

@iiNet is there any problems with your contact centre, trying to reach the fetch team, said 1-3 min wait, been over 20 mins on two different phones.

@iiNet There’s no point, I’ve spoken with 4 cso’s and a manager in the past month to fix this, no action has been taken appropriately so I doubt there’s much you can do.....

However the fact that my messages also aren’t sending through iMessage on my laptop through @iiNet means there are connection problems all ‘round 😩

@iiNet I have two reference numbers: 341691273 341786509 I was told that when the current account was disconnected on Dec 1st, we would be up and running within 3 days. I was told a tech would be here on Dec 5th but no show. Also told 2 x times I'd be called back - never happened.

@iiNet misleading information on business broadband connection times. Promises to call back an NEVER DO. Our office is operationg on pocket wifi and staff cannot work. No customer service. VERY VERY disappointing. I cant event speak to someone who will give me info

@iiNet internet just cut out for like 2 hours please help lol

Damn @iiNet takes you less than a minute to cap my speed but hours to reset it when the month is up. The sadness is real

@ElysseMorgan Been with @iiNet for years and no issues on either our former 2+ DSL connection or the NBN connection installed in July (via Telstra HFC cable). Sus them out in your area.

@AcornRedd @Telstra aussie broadband my dude, i swapped from iinet to telstra and still had problems, Aussie Broadband helped me a tonne, we have literal 0 problems now

@iiNet need my services unsuspended apparently this happens alot. The simple restart doesnt work as I assume you need to do something on your end.

@iiNet Yeah would love to help Darryn but ugh wouldn't know where to locate any of what your asking for.

Attacking a large number of your users. There is no unsubscribe button on the email and pretty certain that if there was I’d probably get more. @iiNet HELP!

@iiNet *no problems before 2 days ago since Ive had the connection installed late last year*

Bruh.. My childhood Halo Reach comes back and my ISP just decides to no longer function when i need it. @iiNet Please fix these Victoria issues. 🙏

@iiNet Fetch say the problem is all at your side so it would be nice if you actually offered support.

@OptusSport how do I down load the Optus sport app on my fetch tv, I have iiNet I’ve tried restarting the box but it didn’t update with Optus

@iiNet Yep we’ll both her and the office have been told the issue isn’t fixed.