iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (66%)
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Wi-fi (16%)
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Total Blackout (8%)
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E-mail (5%)
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Phone (5%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Canberra, Melbourne, Sydney, Brisbane, Perth, Adelaide and Denmark.
| City | Problem Type | Report Time |
|---|---|---|
 Canberra |
Phone | |
| Melbourne |
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| Sydney |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Wi-fi | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@iiNet I think there's some outage somewhere. I've tried all the things and in the past I've been too hasty and I received an outage text later that day
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👣 🌏 💫 Wiimpitja 🌳 🦅 🐾
(@pauldutton1968) reported
@Lee_Tennant @iiNet That’s all we’ve had for two months of issues with the same broadband response to “fix” the problem. It’s bigger issue clearly if you’d check the history of complaints on the damn service.
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Maree Slatter
(@MMareeslatter) reported
@belindasmilne @pauldutton1968 @iiNet They recently tried to take our 'spare' non electronic phone when servicing our line, I had to tell them that I need it for when the power goes out. It's sooooooooo bad.
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Maree Slatter
(@MMareeslatter) reported
@iiNet We have tried everything. We are bereft. One week with no landline, no gig left and no mobile cover. It really is torture. Oh, and iinet calling us, asking what can we do? Give us more data, we beg. Sorry we can't help you you say. It's dangerous to be home alone here. 😭😭
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Miriam Cosic
(@miriamcosic) reported
@iiNet Oh God, again? And same information exchange? And same advice? Look at my history - it’s a mile long. Second last time it went down, when I was on deadline, it went down for five effing days .... 😠😠😠
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Maree Slatter
(@MMareeslatter) reported
@pauldutton1968 @iiNet iinet is a form of torture. We have access to only 120g with a dish, with very limited almost no service to make a call on our mobile phones, and every single time it rains the landline goes down and is out for at least a week. We are virtually uncontactable! Hideous.
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@iiNet Thanks Liz. Nadine called and confirmed the many drop outs, especially yesterday. I was informed that Someone from NBN will have to come out next week if iiNet can’t find an issue.
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Comrade Weez
(@weezmgk) reported
@iiNet nbn off in postcode 2778 since 4:38pm AEDT. Storm went through & took down grid power, too.
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Anne CL
(@ACLambert) reported
@iiNet There is just no common sense being applied to this issue. The rules are being quoted without any attempt to understand that I can't transfer the service. It's not because I don't want to, by the way ....
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👣 🌏 💫 Wiimpitja 🌳 🦅 🐾
(@pauldutton1968) reported
@belindasmilne @iiNet I’ve had it. I need internet access for work and I’ve used my own money for mobile data to make sure I could stay connected. Today’s no help run around was the last. I’ll be contacting Communications Ombudsman about this.
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💧 butcherbird
(@butcherbird) reported
@pauldutton1968 @belindasmilne @iiNet Amaysim if you have access to Optus network. I use my phone when my NBN drops out, which is frequent. Telstra don't care.
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Tawn Comxnd
(@TawnComend) reported
@iiRhysta @iiNet Your house wiring can be the problem
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Anne CL
(@ACLambert) reported
This is going well. I've been an @iiNet customer for nearly 18 years. Moving house but @iinet doesn't provide a service to the new location so intend charging a break in contract fee of $100. I tried for over a fortnight to move service with me but iiNet doesn't serve new house.
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Dame Holly says #gladysmustgo
(@Lee_Tennant) reported
@pauldutton1968 @iiNet The worst part was that they'd say they'd do something and never do it and then you have to call again and go through it again. I was ready to kill them, honestly.
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Anne CL
(@ACLambert) reported
@iiNet What is there to discuss? You want to levy $100 because you don’t provide a service at my new apartment block. I’ve been a customer for nearly 18 years. Yet no one wants to apply a common sense lens. What more can I do?
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Belindasmilne
(@belindasmilne) reported
@MMareeslatter @pauldutton1968 @iiNet If the power goes out and NBN router goes down, your old phone won’t work either unless you have a battery back up. Best to have a mobile phone on standby for emergencies
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Claire Wood
(@JustClaireWood) reported
@pauldutton1968 @belindasmilne @iiNet We need telstra, no option. We were on the NBN available list. I had to go away for a month leaving my husband, who has serious health issues alone. I decided to contact ombudsman & mentioned this during my final attempt to get connected. All connections done within a week.
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Miriam Cosic
(@miriamcosic) reported
JFC, @iinet. My wifi is down AGAIN! You’re no advertisement for the digital age... 😠 4G is on and off too. I’ve had NO roaming data the last few times I’ve been out. And rarely here at home.
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Miriam Cosic
(@miriamcosic) reported
@iiNet Due to numerous reasons every second ******* week. For two years. How about you just find a way to keep it working all the time? I’m paying for a continuous service, not a maybe, maybe not, in and out service.
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Rocka
(@Rockamummy) reported
@shaggy_steve @iiNet @Krusey_mate Yeah we did, having so many issues with everything running slow. Switched to Launtel a few months ago and I couldn't recommend them enough!
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Miriam Cosic
(@miriamcosic) reported
@iiNet FFS, Waheed. You’re always telling me to step through this link. I know the contents of this link back to front. I know how to check it myself. I have studied computer science at university. This is why I didn’t want to have a conversation with you. JUST FIX IT.
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Maree Slatter
(@MMareeslatter) reported
@belindasmilne @pauldutton1968 @iiNet We have now heard back from the NBN. There are no plans to roll it out here. There is a satellite service available that is the NBN SkyMuster. Sigh. We are now investigating that.
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Maree Slatter
(@MMareeslatter) reported
@belindasmilne @pauldutton1968 @iiNet In our case, with the power out, the dish doesn't work and we have no mobile cover, but our old phone still does work. We don't have NBN in our area. We're on the road to nowhere.
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Theirreverentlawyer
(@irreverentlaw) reported
@iiNet How about now? Calling people has not helped. After 11 days since it was supposed to work I keep getting told service is not activated
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Anne CL
(@ACLambert) reported
@iiNet Not sure what file you’re looking at but the latest email asks me to complete a survey! Let me know if you’ve got something different! #fail
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Anne CL
(@ACLambert) reported
Another great day as a customer of @iiNet Still waiting for a substantive and sensible response ... but what do I get? Three requests to provide feedback on their performance. Surely they can do better than this - especially for a customer of nearly 18 years?
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Theirreverentlawyer
(@irreverentlaw) reported
@iiNet I am online. My fetch activation key doesn't work. My internet is working. When I call your call centres I get told I am not online. Which is frustrating as that is now not the problem
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Dr Jos 🇦🇺🇫🇷🇱🇧
(@redruby17) reported
@iiNet internet just went down. Is there a planned outage?
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Belindasmilne
(@belindasmilne) reported
@pauldutton1968 @iiNet I hear you. They ended up sending out two technicians before the problem was fixed. The first one could only fix “inside” problems so they had to get another one from Telstra The best part was them telling me I didn’t need to be home for the 2nd call out. Silly me believed them
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Maree Slatter
(@MMareeslatter) reported
@belindasmilne @pauldutton1968 @iiNet We had a young man out to fix the landline this week and he admitted Telstra will not ever fix it properly because they are waiting for Broadband. They've been out at least 6 times this year. I do not believe NBN will ever get here.