iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (79%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Santa Barbara, Sydney, Melbourne, Adelaide, Perth and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Santa Barbara |
Internet | |
| Sydney |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Mario De Zilva
(@ZilvaMario) reported
@iiNet Worst ever ! Get your **** together without getting all excited to send a modem then say the address cannot be connected with your service and then it’s a hassle for the customer to return the modem and keep calling to get the refund . Pathetic ! @consumervic please have a look
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Elizabeth Furler
(@zilenaj) reported
@iiNet That update hasn't changed in hours...honestly. Can you please provide information about what the problem seems to be and how long it may take to rectify it.
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blood 🇺🇦
(@BloodyOCE) reported
MY NET HAS BEEN UNUSABLE FOR 45 MINUTES @iiNet FIX YOUR **** IT WONT EVEN LET ME CONNECT TO MY OWN INTERNET AND WHEN I DO ITS SUPER FUCJING SLOW
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yeet
(@yeet73570768) reported
@iiNet @WhistleOut_AU More like **** only plan, they don’t even ******* work
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Zane Smith
(@neonwinter) reported
Hi @iiNet you told me to email my Customer Relations case officer, but I'm still yet to hear from them and do not know how I would email them. I was told on Friday that there was no update from them (I didn't know my case was even with Customer Relations!) but that they would 1/4
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IanWoolf
(@IanWoolf) reported
My internet connection is terrible, and all my speed tests give latency error messages, download of 20Mbs and uploads of 0Mbs. @iiNet Switched the modem off and on several times, and then tried switching my hybrid NBN box off and on. Nothing helps.
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Elizabeth Furler
(@zilenaj) reported
@iiNet @Tepa Could you please update us please, by tweet. The website doesn't inform us about a thing and never updates. It's been many hours now. It's obviously much more extensive than Nowra/Bomaderry. Details please.
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Mario De Zilva
(@ZilvaMario) reported
@iiNet Mate now you guys are saying it’s my fault that I cancelled when you guys can’t provide the service and made me withdraw @consumervic they want to hold my money for something which is not my fault
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Graham Lauren
(@cloudcitizen) reported
@iiNet @whirlpoolnetau Small businesses AVOID #iiNet. To give the ultimate lousy customer experience, routinely mischarge those who pay to keep you in business. Learn this, #iiNet, or watch your customers walk. I complained before but received no remedy. AVOID dishonest #iiNet
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Darren
(@admiral_31) reported
Hey @iiNet any update on the outage in Burwood East? Been offline since 9am, and I need back up ASAP so I can get at least a bit of work done today. NBN outage page just says "Unplanned Power Outage".
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Timothy 💉💉💉
(@timothy_89) reported
@iiNet No thanks - already packed up in it's box and I've warned the other iinet/tpg customers in my building that the service is not good. Thanks for the reply though.
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Riff Jet
(@TheRiffJet) reported
@TubbsJTattsyrup @Mezanong @iiNet Same old Pro forma stuff. Seek the recourse I mentioned. It wont cost you money. If you have the reference number from previous inquiries with the Ombudsman, it all relates to an ongoing issue.
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donsparty
(@donstar68) reported
@iiNet @iinet more BS from the worst ISP service I have ever ever experienced and I’ve been with Telstra! Hard to beat but they’ve managed to own that. Another own goal here
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Crowbar Jones 🐻
(@gomichild) reported
@DocB__ @iiNet @Aussie_BB A few years ago I had a lengthy argument with them when I was moving and they couldn’t service the area I was moving to but still insisted on me paying a hefty cancellation fee. Been happy with the Aussie BB service.
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donsparty
(@donstar68) reported
@iiNet looking forward to prosecuting a case against you with the Telecommunications Ombudsman for over charging me for years and not providing the service I’m paying for. After 3 hours today with yr so called Customer Service & 2 hours yesterday getting nowhere you have failed.
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blood 🇺🇦
(@BloodyOCE) reported
@chelsea2702 @jftblinky @iiNet LMAO i do it whenever my net is bad
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet Worst service provider ever!!
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Lozzie K 💉💉💉
(@LozzieK80) reported
@DocB__ @iiNet @Aussie_BB I also had issues with iinet. Cancelled before they installed but they didn't remove my nbn account on their system. Months later sent me a start up bill. Took them to ombudsman cause it was my fault according to iinet. Now very happy with Aussie.
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@neonwinter My account is fast turning into an @iiNet hate page. I’m in customer service, my husband is in tech. We’ve never seen a provider suck so hard at both!
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donsparty
(@donstar68) reported
@iiNet @iinet Chris you have all my details yet you keep getting your moronic so called customer service staff to call and I go around and around and around in circles for hours & hours & hours. That’s because iiNet owes me a lot of money so you’re avoiding your mistakes - see Telco Omb
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blood 🇺🇦
(@BloodyOCE) reported
@chelsea2702 @iiNet i hate it bro its so bad
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MeretriciousFlapdoodle
(@MFlapdoodle) reported
@neonwinter @iiNet Are you still having trouble? Our iinet is struggling.
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Tepa
(@Tepa) reported
@iiNet Batemans Bay internet is not working. Is there an outage on the South Coast?
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flashmanthecat
(@flashmanthecat) reported
Dear @iiNet Given that my account is emailed to me and paid by direct debit, why the F*CK do you send me a text when you issue an invoice.... FFS!
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Graham Lauren
(@cloudcitizen) reported
@iiNet @whirlpoolnetau Small businesses AVOID #iiNet. #iiNet is now a serial offender, routinely mischarging – essentially double – us over repeated months for the service it provides. I complained before but received no remedy. AVOID dishonest #iiNet
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💧gcLaborista — Home to Bilo
(@gcLaborista) reported
@iiNet @chelsea2702 Asking from the Gold Coast, Why is there still no service? It's 4:50 & mostly nothing getting thru. NBN modem shows its 4 lights. The iiNet modem sometimes shows internet connected, but mostly not. Restarting it does nothing. Neither does restarting Win10. Phone's also flaky.
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Tubbs Tattsyrup
(@TubbsJTattsyrup) reported
@iiNet 13 hours later, still no call as promised. My second ombudsman complaint has gone out.
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Stephen Boorer
(@iES_2021) reported
@DocB__ @iiNet @Aussie_BB We use Aussie BB, they have provided excellent support on Macleay Island. We dropped Telstra after decades of substandard service.
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Mario De Zilva
(@ZilvaMario) reported
@iiNet @consumervic Issue sorted now finally agreed to refund me. Should have saved me the hassle and done it when you guys received the modem . Sigh but will wait to see if the refund is actually processed
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MeretriciousFlapdoodle
(@MFlapdoodle) reported
@iiNet Massive issues in Canberra. What is going on please? #iinet #fail