iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (80%)
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E-mail (8%)
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Wi-fi (6%)
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Total Blackout (4%)
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Phone (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Perth, Melbourne, Adelaide, Brisbane and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Perth |
||
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Sir Lurks More KBE
(@Murk_Loar) reported
@iiNet @RoninZero141 Weird, I saw 460 reported outages just from 6167 alone from 9:20pm, if that's not classed as an outage I dont know what is. Back now however, from your own site it was reported as ADSL/NBN ugrades 'may' be affecting the area.
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bertyboo
(@mcbertyboo) reported
@ZukoAU @iiNet Now that's just rude
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Sara Davies
(@welshbird77) reported
@iiNet you emailed me to say you were not taking my money as I have no service you took my money and now you can’t give me a refund only a credit !! I want my money back
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Nige( ´ ▽ ` )ﾉ
(@Nige_owo) reported
@RoninZero141 @iiNet 6164 is down again too
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Ian Kenny
(@iankenny) reported
.@iinet NBN is down in Greenfields 6210. My router diagnostics indicate no access to DHCP service. ETA on when it will be resolved?
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Jostie
(@Jostiemanu) reported
@iiNet team is this one of you phone numbers? 1300 455 806 being told my net is about to be taken down
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Lisa Todesco
(@todescli) reported
@iiNet I have tried calling support 6 times and each time I get to the point where it says there are 3-6 minutes waiting time, it then hangs up!!!!! So frustrating. Can't get any help.
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Rhys Cabot
(@KingPirateNinja) reported
@iiNet Back at it with constantly dropping out internet at the modem router, just problem after problem here.. Any solutions for this
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Adam Puli
(@adampuli) reported
@randal_m_smith @iiNet Been with @Foxtel NBN for two years. Never had an issue
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Vlada Janković
(@vladajankovic78) reported
@kellking27 @iiNet I live in your area. I’m disappointed with this service.
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HarryLagman
(@lagman_harry) reported
@RoninZero141 @iiNet Out here in Rockingham. Looks like some ******* upgrade in the middle of the evening. Ridiculous ****.
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nhitrac88
(@nhitrac88) reported
@iiNet Hey guys, any ideas on when this outage will be fixed? We've been out for 24 hours now.
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Oliver
(@PIoughmansLunch) reported
@twistieman @iiNet This is how I felt when I first came to Australia. The internet is so slow compared to other counties.
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SpechtNetSolutions
(@spechtnetsol) reported
@iiNet whats going in ashgrove 4060? Nbn has been down all day and all i get is txt messages from iinet saying there are issues? Cant get through to iinet biz tech support either and already left messages.
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Lisa Todesco
(@todescli) reported
@iiNet Yes. I then select 2 for technical support. Next I select 1 for broadband. Then a lady says being transferred. Then I get disconnected. I ended up getting my husband to call on his mobile and he got through.
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bertyboo
(@mcbertyboo) reported
@iiNet @ZukoAU What's your problem ?
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Amanda
(@AmandaMotion) reported
@iiNet how long can we expect the outage in 4740 (Mackay, QLD) to last?
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet Service is bad! The NBN continues to drop out
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SpechtNetSolutions
(@spechtnetsol) reported
@iiNet So after logging a fault and being offline the second day also other houses in my area are still offline since the outage. A tech should be coming on monday....5 days offline!! What is the point of paying for business grade and support???
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Jo Warrener
(@thebigjobowski) reported
@iiNet Hey guys. Is there an outage in Melbourne at all? We’re in the Prahran Armadale area and net has gone down. Have restarted and no change
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Kellie King
(@kellking27) reported
@iiNet everyones internet down in Bunbury.. can you check for outages 6230. timeframe..??
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Lloyd Braun
(@LloydBraun17) reported
@iiNet Will do - although given the interactions with your sales and NBN provisioning team I expect a similar dismal result. My only recourse is a TIO complaint which has already been lodged
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Vlada Janković
(@vladajankovic78) reported
@iiNet Thank you for your reply. Widespread issue in my location has been reported. I’m sure your flooded with complaints. It’s a shame your generic reply does nothing to help the problem. Boooo
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Vlada Janković
(@vladajankovic78) reported
@iiNet Thank you again for your reply. This issue will be resolved by phone call.
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HarryLagman
(@lagman_harry) reported
@iiNet Never mind the DMs. Stop doing upgrades at 9pm, end of story. We are paying for your **** service.
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet Don’t call, fix it
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David Briggs
(@grumpyeconomist) reported
@iiNet our network is down at Brighton Vic. I have looked on line and advice suggests no issue with network. Can you confirm?
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bob
(@BobbaInRealLife) reported
@iiNet @NBN_Australia it seems your internet connectivity is getting worse and worse. We pay decent amount for our internet. Why does the internet drop out so much as to when we were on broadband we didn’t have this problem? Please fix.
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Mike 🇦🇺 🚛☕️🍩🌈
(@Mike1965SA) reported
@iiNet re:354120270 I sent a response (9 Feb 21) to the email your customer service rep sent and I am still waiting for an answer.
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Felicity
(@Twinsmum13) reported
@iiNet I need to cancel my service as I am moving house and I don’t have another address yet. Can I suspend my service until I have somewhere to live?