iiNet Outage

so uhh, mad props to @mmalone26 for teaching staff/customers on @iiNet Whirlpool when major faults caused blowout Support queues. that knowledge has been useful lots of times over my life

Update. Well, we're still connected to the digital world but at a ver-rry slow rate. Nothing as nippy as good ol' adsl, no sir-ee. Maybe an update of the rather shoddy modem supplied by iinet might get things moving a tad quicker. Or not. A and I are only giving it one star.

@iiNet oh, u must mean when I rang to cancel the ADSL service on Monday, and was told there was no need for my call. I assume this was so u could then double charge me for a whole month, had I not been diligent and forced your hand.

@iiNet Thanks for the reply. I am actually getting 300mbps now (🔥. It was bouncing between 30mbps and 5mbps for most of the evening. I did power cycle the modem since so maybe that has solved the issue. Will report if it drops again.

Internet down for hours postcode 6025 ... support more annoying than helpful ... No ETA ... complete waste of a days work... not happy @iiNet

@Telstra Not a problem Angela, will start the number porting process in a couple of days to coincide with the end of the current billing period with the useless @iiNet

@iiNet you're gone, going back to @Telstra. Sick to death of your useless support line...

@iiNet The payment details on the account are up-to-date. The service is running fine when it's up. The only problem is that every 10-30 minutes the internet goes down for up to 5 minutes and I just have to sit here waiting for it to come back up.

@iinet Hi, So I've been disconnected from my service about 7 times in the last hour, and this has been happening every single night for the last 2 weeks. What is going on, this is unacceptable. 3356 Region. (And yes, I've paid the bill. This is a connection problem) On Your End!

@iiNet Thank you, I just rebooted my phone and got a flurry of missed messages, looks like I've been off the network for 48 hours.

@iiNet The support person said he would get back to me tomorrow.

@iiNet no internet today - adsl light flashing but phone has a ringtone - help! thanks

@iiNet All good. Am talking to support now. Thks

@iiNet Only to be told that they could cancel the order, re submit a new one.. Which would take 20 minutes over the phone

Went to sign up for new NBN through @iiNet and cancelled before I got connected .. Advertise one payment online, then totally different when customer service calls... Never again

@BelongAU we’ve been customers for 5 years.everytime we relocate with u is a disaster. We moved 4 weeks ago. still internet not working & u’re charging us! Ur customer service team is not proactive & consistently fails to address our problems. Pls fix or we’re going to @iiNet

@Telstra lol - No! Please, any consumer reading this that is trying to decide on a telecommunications carrier for their business - try Internode, Dodo, Optus, iiNet...all offer superior customer service. NB: Internode even have their call centers in Australia.

@iiNet your customer service is outright pathetic, twice i have been hung up on after trying to reach a manager after being given subpar service... the ombudsmen is thr next step. The fact that your out of hours service doesnt accept my customer reference number and the fact

@iiNet Actually may have been awifi issue (5ghz) at my end sorry! 107735 down 44199 up sync for the record. (2.4ghz seems better) sorry to disturb:p

@iiNet fix my net or else

@slpng_giants_oz @MadFckingWitch Sucked in Harvey we at sleeping giant are the hard working consumer I hope Jones and credlin take your advice because so far it’s not working . Incidentally I’m about to disconnect from iiNet for advertising on jones show

@iiNet Ok I'll do the steps in the article and check back in. Just to note I've never ever used Ethernet connection with this account. Cheers.

@iiNet hi my connection speed over the last 24 hours has dropped to average 1mps - adsl2+ connection where Im usually around 8 or 9. I've powered cycled everything numerous times. Please help :)

@iiNet seems to be down in Scullin Belconnen. It’s been patchy for about now. Not sure what’s going on

@iiNet You DO advertise on his program. Please don’t treat us like fools.

@iiNet can you please tell me if there are any nbn issues in the postcode of 2259

@iiNet Never used the webmail for this account sorry

@adamajacoby @Telstra iiNet ( nearly 10 years ago — and amongst many other failings ), failed to cancel my service when I asked them ( multiple times through multiple different medium AND prior to the start of the next billing cycle ), DID THE SME THING NOW nearly 10 years later ... useless.

@iiNet dissappointed for the value you’re trying to portray with ad support. Left and recommended some of my friends to switch to other ISPs

@iiNet dissappointed for the value you’re trying to portraying with ad support. Left and recommended some of my friends to switch to other ISPs

I've effectively spent four hours pressing the 'publish' button on 200 graded essays because the internet is so flakey despite NBNCo telling iiNet the problem has been fixed. Thanks, NBN!

@iiNet Was on the phone for about an hour and a half before being told we shouldn’t have internet... we need a technician to come by. Please sort this out, we’ve had so many problems with iinet thus far...

@Mojewhite @iiNet If it is Marketforce, they are part of the @clemengerBBDO network

@iiNet just to let you know for the record your service is down again for me. HTC Geelong.

It seems there is a shocking routing issue between @iiNet and @RocketLeague OCE servers. Getting 270+ ping only for this game, ~20ms in every other game.

@iiNet I found that process not so helpful. The call centre staff weren’t updated quickly enough on the issues and I didn’t think it was fair on them. I can call and report but Social media is easier for some customers.

@iiNet The Service outage page still says “Everything is awesome”. 8hrs after the first reports came in. Just to confirm: everything is far from awesome.

@iiNet @JayWarsAu Hi iiNet, I'm curious to know if you've received other reports of problems from customers in the 3058 area. Anecdotally, it is a widespread problem

Hey @iiNet nbn hs been down in 3227 since around 03:30. It’s definitely not our end. Invoice 113423173

@iiNet net down YET AGAIN 3226 geelong.. sick of this!!

@DrBruiser @iiNet From this, and past experience, the network outage map is usually the last to know. But several devices in my home start complaining immediately if they lose connection.

@b_allardyce @iiNet @farrpat We are down in 3226 also, @iinet we have done all isolation tests and modem is showing sync and connection to internet. But no sites are loading

@iiNet @hcornea And yet we are down too 3227

@iiNet The modem is literally showing all green lights and in the modems ui everything is showing green and connected I just can’t load pages that indicates that it is not and issue on my end i’ve tried everything on that site

@iiNet @farrpat I logged into the modem and it says it’s connected to DSL at 54.99 Mbps so I think the problem is with iiNet

@iiNet I mean you’re currently talking with two other people from Geelong so I highly doubt it’s a problem isolated with me but the account holder can’t call or receive calls until 12 hours from now and that much downtime is pretty unacceptable

@iiNet Still not working

@iiNet You have replies from people in the same town as me having the same outage around the same time

Hey @iiNet our FTTH internet appears to be down. 1 hour of troubleshooting. Postcode 3227.

@iiNet my internet is down in clifton springs 3222 pls help

@iiNet pretty sure your nets a bit stuffed, it’s down in My area..

@iiNet Just to let you know not happy with your service or support. It has started working again we will see for how long.

@iiNet That is your job to fix a customer issue. Not hide behind a keyboard. #iinet #fail

@Ezza94 @iiNet He Erin tell me about the types of deals they have because we will be changing carriers soon as well due to bad customer service on the network we are on and I’ve heard from multiple people iiNet is the place to go

@iiNet Already fixed — I clearly stated the problem. Your fault, not mine. But no internet all day and a 30GB download not started. Cheers.

@xskinn Don't deal with @iinet. Life sucking inept customer service

@iiNet Good customer service requires ability to solve issues. Being able to actually contact customers would be a positive start. I am in Perth where your head office is. Hardly a huge expectation. Given @iiNet in Telco business, pick one up🙄

Now 2 texts regarding apt on same day. Cannot respond or reply except by calling and getting overseas call centre where no one can assist and cannot speak to anyone in management. @iiNet failure in customer service AGAIN. #nbnfail

@iiNet can’t believe the poor customer service we are receiving with regard to our payment query. #fuming

@abcnews NBN is crap. My NBN is only 3 years old and the latest technology in a brand new development, and its crap. It’s actually slower than copper fibre, and I have the node at my side fence. All of this for $83PM from iiNet.