iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (79%)
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Total Blackout (13%)
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Wi-fi (4%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Santa Barbara, Sydney, Melbourne, Adelaide, Perth and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Santa Barbara |
Internet | |
| Sydney |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Mel Kettle 📖🎙🤗
(@melkettle) reported
Internet issues sorted (for now - tech coming during the week to fix it, thanks @iinet). Now time for some boring housework, my BAS (even more boring), some meal planning and lots of disco music to liven it all up!! #discodiva
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Jess
(@Taydistrict11) reported
Anyone know of another internet service? My internet isnt working and @iiNet had the nerve to call and ask me to switch to nbn when there normal internet isnt working for me!!!
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Steve May
(@maystation4) reported
@nikolidos @iiNet Still dealing. It’s intermittent. Just damn frustrating to have a case closed when it wasn’t.
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❣️☯️ Caz ☯️❣️
(@ImCaz) reported
A little bit fed up with @iinet #NBN it’s gone down 4 times in the last 24 hours!
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Kate Hedley
(@kateloh) reported
from
Westfield, State of Western Australia
Dear @iiNet why does your website say your support number is 24/7 but when I call that number I’m told to call back during business hours? I have no tv and now I have trust issues.
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Emil Martin Torroba
(@EmilTorroba) reported
@iiNet service is still dropping out ! Fix it!
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Not The Bowie 🎶
(@aussiemusicfan) reported
It could be a coincidence but since @iinet upgraded our internet to 250/20 I'm suddenly only getting 50/20 on our powerpoint Ethernet. Wifi fine. Used to get at least 80 or 90 down. Old PC can't handle more than 100 anyway, so have requested to opt-out. We'll see if that helps.
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nikoS
(@nikolidos) reported
@maystation4 @iiNet Hey mate did you end up getting your problem sorted? Have been having a similar issue myself. NBN tech even came out to my area and still dropping out
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Jen Norton
(@jennynorton) reported
@iiNet I have been dealing with one of your o/s call centres for two weeks, this is why I asked if there was an escalation team in Australia. I have no issue with dealing with offshore teams but when there is an issue that isn’t getting solved I would like this escalated to a team here.
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Sharon Lang
(@SharonL43117309) reported
@iiNet wish I could get the no. 1 customer service you pride yourself on. I haven’t had the internet service for two weeks and your customer relations team made it clear they don’t care, even though there are vulnerable people who need it.
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nikoS
(@nikolidos) reported
@maystation4 @iiNet Its getting to that point, So did you change isp? or still dealing with issues
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Jen Norton
(@jennynorton) reported
@iiNet Liz, sorry but I have dealt with numerous different staff over the past 2 weeks with an unacceptable level of service. It’s such a shame you’ve moved escalations offshore. I will be leaving iiNet when I am able to get nbn installed.
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Jen Norton
(@jennynorton) reported
@iiNet If this issue isn’t resolved by Thursday I have no option other than going to the TIO.
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nikoS
(@nikolidos) reported
@maystation4 @iiNet That really sucks, she called me about an hour after the NBN techs came and did absolutely nothing and said she will get back to me on the ticket so assuming im going to get the same treatment.... Its disgraceful really
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Jackie McMillan
(@MissDissentEats) reported
@iiNet We got a call back this morning and it’s back up. The @NBN_Australia was at fault, outages in our area all week. Thanks also to @TurnbullMalcolm for his crap NBN legacy.
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Mel Kettle 📖🎙🤗
(@melkettle) reported
Hi @iiNet any idea why our internet at Caloundra 4551 wouldn’t be working? No outages according to your and @NBN_Australia websites. It’s been down at least since 6.30am. Thanks
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The Hopfot
(@Hopfot) reported
@iiNet @lockskat 3G would be fine.... if it was working. Redbank Plains and Springfield Central in Queensland is getting ZERO internet service. No 4G, no 3G, not even a mildly amusing H+ on my screen. Zero Data. Honestly, this is what you get for sourcing us through the dumbest provider, vodafone
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Michael Wilson
(@mickjwilson) reported
Never use @iiNet for any type of service..... 4 from 4 appointments not attend... of course each one is my fault as per the 15 different people I have spoken-to....amazing how I have a case manager who is at the highest level that is always busy!
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Frenchy
(@Frenchyamato) reported
@iiNet obviously, 2 weeks notice wasn't enough for the relocation order/request. Also, how come you never call back even when you said you'd call back 5 days ago? Almost 1 week in the new apt and still no Internet, which I'm of course paying for...
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Mark Ian Jones
(@markianjones) reported
@iiNet my website is down! Hosted by @iiNet is there an outage?
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katie
(@M0REXG0LD3N) reported
. @iiNet my internet has gone down 63 times today why is that
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Anastasia Jones
(@GallivantGirl) reported
@iiNet I don’t necessarily want to ‘transfer’ their account to my name. I mean can I just set up a new account with you and have you turn the service on using the modem/router I already have from ex-flatmate.
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Sharon Lang
(@SharonL43117309) reported
@iiNet I wouldn’t say elected, I would say forced to, based on your company customer service model that does not act on urgent issues and does not provide onshore service unless it is costly not to.
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Steve
(@maystation4) reported
@iiNet I’ve been through this over and over. You know who I am. You have my case file. I’ve informed you over and over that changing weather is also a factor but it’s never taken seriously.
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Anastasia Jones
(@GallivantGirl) reported
@iiNet Hi if my flatmate has moved out who had service in their name, can I set up an account and just have it continued using same modem/router we already use? Thanks
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David Smith
(@dsmith24perth) reported
@kateloh @iiNet The only thing that is 24 hours is technical support thanks to call centres in India and South Africa. It’s also pot luck if you get anyone helpful.
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Philip Cox
(@PhilipC10011545) reported
@iiNet Hi. He's Not a Happy TPG customer knowing he dumped Telstra Rip Off INC to move over to you, & I encouraged him? Why don't you people respond with any TECHNICAL assistance but just take the money? We've had enough. Then you ask for a survey afterwards,Hello!
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Sharon Lang
(@SharonL43117309) reported
@iiNet Hi Chris, thank you for referring us back to the customer service team who we are unsatisfied with due to poor level of customer service, we are underwhelmed and disappointed that you can’t provide your no.1 service standards once again
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Simon Paris
(@Simonelecat) reported
@iinet @NBN_Australia You know it’s 3pm when the so-called fast nbn drops out in Erskineville! 3rd world conditions. N don’t bother replying @iinet. I’ve had it with your engineering dept. crap #nbn
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Ian R
(@hcornea) reported
Anyone elses @iinet NBN gone down? 3227, FTTH.