Is iiNet having an outage?

@iiNet Both webmail and 3rd party app not working, cannot receive

@iiNet After 15min wait, no help, then a 27min wait, no help, then a 35 min wait, got the action that was promised in the first call, but not delivered. Made cooking dinner hard!

@iiNet @SixersBBL Your customer service person Lameez is not responding to her emails. I've sent about four emails over the last 3 weeks. No response.

@iiNet The internet isn't working. Checked your status page, there's a 'minor issue' pin on the map, clicked it for more information and it says 'everything is awesome'. Not helpful.

@iiNet I need to disconnect my DSL ad my NBN was installed today and I'm on hold 40mins. I also need my speed improved on my NBN as I'm only getting 15mb down.

@tassiedad @kaylaloves_ @Telstra @iiNet Oh, that is bad, ours is about 400m away

@CoreySpeers @tassiedad @Telstra @iiNet Might have to look into their plans if Telstra don’t fix this

@iiNet I’ve always had a slow upload. Never been over 2mb/s. I get decent down @ 10-15mb/s at peak times. I’m on Naked with ac Wifi. Invoice #106947293

@iiNet Richmond TAS. Tower upgrade work since last week; Friday - no internet/phone for 10 hours Monday - no internet/phone for 10 hours Today - no internet/phone again since 8am. Kids on holidays & I work from home but can’t do anything. Paying for a service I can’t use!

@iiNet yep. also was advised to try the old modem we used before NBN upgrade and that didn't help, so am unsure if it is a modem-based issue.

@iiNet yep this has been the issue the whole time - support are baffled as to why it's not working even when it shows it is. restarted laptop and still cannot connect, phone light on modem is still also off.

@iiNet hi Leo, looks like it's not happening so would really appreciate some help. invoice # is 107039576.

@iiNet I was just told it's to do with a widespread NBN outage and that it will be resolved before 5pm today - I will get back in touch if this doesn't turn out to be the case. thank you for your reply :)

Dear @Telstra 12 ours of no service after you suspend 4 accounts with no notice. I think we have different customer service values. Time to shop around. @VodafoneAU @Optus @iiNet @TPG_Telecom

@iiNet no phone, internet or fax at our business for about two weeks. been speaking to support for hours and have gotten nowhere. I'm not one to complain but when it has such a large negative impact on the functioning of our business I feel like something does need to be said.

iinet your customer service is far too slow. Have rung twice for a callback & quoting between 39 mins to 1 hour to return call. Not good enough

@iiNet 1183168390, also sent an email to the support email

@iiNet Have isolated modem, no splitter, only connected to one device, new cable, different phone port etc. Internet still not working.

@iiNet @iiNetsupport - Need to work out why Toolbox says NBN100 Limiitless, while speedtest tells me that I'm still on 25Mbps/5Mbps. Phone support couldn't work that out yesterday.

@iiNet Thanks. That'd be great. I'm concerned about being billed for services that are supposed to have been discontinued (replaced with upgrade.) Direct debit leaves me vulnerable to billing errors at your end.

@iiNet down again 6007. Need it for multiple people home office. Tired of this.

@iiNet If there are any issues contacting us try 0434402113

@iiNet is the fttp in Samson WA down right now because Im having trouble establishing a connection, red light titled status is lit on modem

@shaunamkinney @TomZorde @baxlex What was really interesting is the NBN speed - never had more than 50meg d/l on iinet, but with telstra (on a slower plan) regularly over 60 meg

@iiNet This is exactly the unhelpful attitude I'm talking about. Your response does not in any way materially help the serious problem I have doing my job right now. I'm sure you mean well, but all you're achieving is lowering the odds that I'll choose iiNet in the future.

@iiNet when I'm lucky I get 0.5Mbps down 0.33Mbps up. If @Telstra could expedite the NBN that'll arrive later this month, I'd be churning away from you immediately right now.

@iiNet Naked Adsl. Been a member for 10 years. Did all the testing. Spoke to people online who teamviewed my computer and they couldn’t fix anything

@iiNet Hi there, just to let you know that the emails have started working again on my phone, I'll let you know if they are working on my laptop later. Not sure if there was something that was fixed or a temporary outage, but yay nonetheless.

@TomZorde @NBN_Australia @iPrimusAU Telco ombudsman helped me close the failed ADSL order even though iiNet was disputing they had the right to keep the order open. 40 days with no service! In the end, I ended up buying a useless modem locked to iiNet’s network. #perthinternet

@TomZorde @NBN_Australia @iPrimusAU My punch board (copper) is 2 meters from my property line. After 40 days of customer service con games, iiNet had not connected old school ADSL2 (no NBN in my hood back then).

@iiNet @stuartrobertmp @stuartrobertmp Liz is happy to help save you money on your home internet

@iiNet @auspost @startrack Thanks to the twitter teams trying to help. However, I have phoned each of your organisations and it is all too difficult to keep my parcel at the Post Office for an extra week.

@iiNet Thanks Joshy. That upgrade work wasn’t showing when I checked the Status for ‘NBN’ works. Just checked for ‘Everything’ & its there. We’ll hang tight; hopefully this fixes the awful peak download speeds we’ve had to put up with for years... 2-3Gbps isn’t much fun for anyone

@iiNet After waiting over an hour I was finally connected with someone. Here's hoping that months of horrible speeds are over. If not, I'm sure there are plenty of other providers.

@iiNet extremely flaky service for the last week or so (haven’t been home) but I have uptime robot polling gateway for up/down *****. ***** range from 5-10 mins to multiple hours. There was supposedly a nbn fault resolved pre-Christmas. Invoice num 107092331 for any info needed.

@iiNet Nothing works, help me guys...

@iiNet It is dropping all the time. This is not a wifi problem.

@iiNet I can't get in contact and the internet is not working. How can i get some help 😥😥

@iiNet Appreciate your response Leo, but really not helping me. By all means, blame @NBN_Australia but no help to me, the customer. They say they didn’t turn up because of rain, apparently. Had less than than 3mm here. Looks more like getting to the pub early in a Friday arvo. #hopeless

@iiNet No good. I’ll give it a bit longer and if nothing comes back on will call support.

@zzap Love iiNet’s username policy. Can’t have two services of the same username, but even once the old one is cancelled, they never change the username of the new one.

@iiNet Ill call the support center when I get back home. Thanks for the reply.

@ChrisShenouda @Optus 🤣🤣🤣🤣 good call. I might do that. Its all good now. One thing with @iiNet is they are very good with response and service on the spot. Thought optus was the same. Looks like im wrong.

@iiNet No i did not log anything. The tech said he put it in the system and someone will go out to fix it within 24hr. I am left trying the NCD every now and then to see if it has been fixed and then reverting to adsl. Not an ideal situation especially given it's for my parents

@iiNet Hi. No it was the initial appointment booked to switch over to the nbn. Very disappointing that the infrastructure is broken from the start. I was told 24hr depending on which contractor got the job. Doesn't give one hope that the tech will be reliable even if fixed.

@iiNet All our wired and wireless devices are affected. Dropped again just now for about ten minutes. I do reboot the router with no result. Just have to sit it out till signal returns. Pls get a rep to contact during day hrs to discuss solutions. Thanks

@MrsNeedlePig @iiNet Yep internet keeps dropping out. This is not a usual thing that happens. Started happening 6 hour ago. Wtf

@iiNet The problems have only occured since some nbn works out the front of our property.

@iiNet Hi there can you see if there is connection issue in North Perth 6006. We had NBN dig up the road in front of our property since then our internet connection is unusable

@iiNet Thank you for stating the obvious, I reported the issue to your support team but it still took them 3 weeks for the issue to be resolved! Also whenever I finally get through to your call centre they seem the like passings on their responsibilities to the next department #ThankYou

@iiNet Hi Darryn, follow up call was arranged. It just never came.

@andybotting @iiNet C heers mate. Have called them. She spiked to 20mbps last night. Back to 2-4mbps today. Called last night, scheduled call back today never came. Will have to try again.

NBN outage in VIC3150 Wheelers Hill @iiNet nothing indicating there's an issue on network coverage page. Please confirm @NBN_Australia

@TelstraEnt Found the right network by ditching you guys for @iiNet

@chrismurphys @Telstra Suggest you write to Andy Penn directly. Send a letter. They have Customer Service folk who appear to get things done in the Office of the CEO. They have responded to me, still, no internet via iiNet after Telstra fraudulently stole it back on 23 Dec. But some movement!

More shocking service @iiNet - and notably no response to my previous tweet

TO all concerned NEVER EVER DEAL WITH IINET EVEN EVEN WHEN YOU HAVE LEFT THEM AND CANCELLED UOUR ACCOUNT WIYH THEM THEY WILL CONTINOUSLY ATTEMPT TO ACCESS YOUR BANK TO TRY AND TAKE MONEY FROM IT.EVEN THOUGH YOU DO NOT OWE THEM ANY THING THEY ARE THE MOST.DISHONEST CROOKED COMPANY

@iiNet there is no issue billing everything is up to date it seems as simple as just turning it back on

@iiNet Hi Darryn, thank-you. Just spent 30m on the phone with general support. After trying, they advised they need info from the group that runs the cable network. Only available business hours like the recorded message suggested.

@iiNet In the morning, is there a way I can skip the queue considering iinet was meant to call me this evening and I never received a call.