iiNet

iiNet Outage Report

Why is my iiNet service not working?

No problems detected

If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours

The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iiNet Outage Chart 12/21/2024 07:55

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Will iiNet compensate me for the outage?

The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (12%)

    Wi-fi (12%)

  3. Phone (8%)

    Phone (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (5%)

    E-mail (5%)

Live Outage Map

The most recent iiNet outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Canberra, Brisbane and Denmark.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaPerth Phone
AustraliaAdelaide Phone
AustraliaPerth Internet
AustraliaMelbourne Total Blackout
AustraliaMelbourne Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • rwl102 Rheece Lewis (@rwl102) reported

    @Tracy22439716 @iiNet Hi Tracy, I’m in Uni Hill and haven’t had internet since Tuesday morning. I waited on hold for 2 hours last night to be told it’s an outage with Opticom. I then looked on Opticom website and put in the 3083 postcode for it to say “no outages in your area”

  • craig__collie Craig (@craig__collie) reported

    @iiNet internet is still down since Wednesday, NBN technician was a no show today. Can someone help me please?

  • mitdroid mit (@mitdroid) reported

    Hey @NBN_Australia you deliver NBN to @iiNet ? Can you update on 6 hour outage in 3070 please? Please any information....even a crumb ... Issue? What's happening? ETA for fix..... anything?

  • mpreyyye paradoxical (@mpreyyye) reported

    @iiNet I have been waiting now almost an hour to get through to technical support #notgoodenough

  • Liaxox Lia (@Liaxox) reported

    @aflutter @iiNet @NBN_Australia According to NBN we never have problems

  • AshRoyHelps Ash Roy (@AshRoyHelps) reported

    @iiNet you cut off my internet for no apparent reason and now I can’t contact you. I’ve called 5 times and been on hold for ages each time! What are you doing??! Awful #customerexperience

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet iiNet deleting half my emails of which was valuable info to me they now tell me my Quota is still full! They keep saying a Senior Manager will call me but nah after 15 weeks of BS they still have ignored the problems which they have caused I am now going to the Ombudsman re TM

  • ElChapoNaz Naz (@ElChapoNaz) reported

    @iiNet Hello this is the second time our internet has gone down and stopped working

  • TheDancingSlug Captain Krem-Eminem. (@TheDancingSlug) reported

    @iiNet Ive been on hold to mobile support and no-one is answering after an hour. Sales fixed my account but had to transfer me to support to unlock the phone. I've tried twice and no-one is answering.

  • GerryGannon Gerry Gannon (@GerryGannon) reported

    Not for the first time this week @telstra and @iinet fail once again. I swear their service drops like a ******’s ******

  • narelleford Narelle (@narelleford) reported

    @iiNet any problems in Canberra at the present time?

  • Tracy22439716 Tracy (@Tracy22439716) reported

    @iiNet Any outage in bundoora melbourne, no internet for14hours

  • AnakChan AnakChan (@AnakChan) reported

    @iiNet for the past 2 days I've been having really poor internet performance affecting my morning work conference meetings. Can support please reach out to me?

  • beera_saikumar Saikumar Beera (@beera_saikumar) reported

    @Liaxox @iiNet better to start using starlink of look for another isp. twice in a month this happened and at the same place with long outage...

  • shaulkathaul Chin (@shaulkathaul) reported

    @iiNet Pathetic, awful service. 3 days now without internet with a weekend to come and all your tech support agents have given me is falsehoods and zero professionalism. Processes are archaic and hopeless. If this is how you treat your customers of 20 yrs, God help the new ones

  • GdayCobber Nope (@GdayCobber) reported

    @narelleford @iiNet Can confirm I’m in Belco and iiNet is down. VDSL

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet iiNet deleting half my emails of which was valuable info to me they now tell me my Quota is still full! They keep saying a Senior Manager will call me but nah after 15 weeks of BS they still have ignored the problems which they have caused I am now going to the Ombudsman re TM

  • Peter_Hindwood Peter H 🇦🇺 (@Peter_Hindwood) reported from Sydney, State of New South Wales

    The #NBN IS Down in #CHERRYBROOK right now as of 2130 funny how a simple storm can break the @NBN_Australia by the way my service provider is @iiNet

  • beera_saikumar Saikumar Beera (@beera_saikumar) reported

    @Liaxox @iiNet 16 hours still no resolution...

  • beera_saikumar Saikumar Beera (@beera_saikumar) reported

    @iiNet @Liaxox the outage is for more than 11 hours... this has happened twice in the same area and with over 11 hours outage... i am now definitely going to look for another isp

  • OliviaRadonich Olivia Radonich (@OliviaRadonich) reported

    @iiNet outage in Northcote since this morning and impossible to reach you via phone?

  • phantomtipster Cyberyang (@phantomtipster) reported

    @iiNet Is your website down? Unable to access iinet website and my emails

  • Feintglow Glenn Jones⚖️🔎🇦🇺 (@Feintglow) reported

    @Dr_R_D @iiNet are a classic. Customers can report a scam, but iiNet never acknowledge receipt of the reports and they do nothing about it, even when it involves someone phishing by pretending to be iiNet.

  • craig__collie Craig (@craig__collie) reported

    @iiNet Had an NBN outage yesterday, received an email this morning to let me know what the service is back, however it's still down (now 24 hours). Can someone help with this please?

  • AshRoyHelps Ash Roy (@AshRoyHelps) reported

    @iiNet Extremely frustrated with your support. Awful customer experience!

  • hhgttg69 Peter Boyle 🇺🇦 (@hhgttg69) reported from Ballarat North, State of Victoria

    Hey @iinet my desktop internet is down (3355)

  • TheDancingSlug Captain Krem-Eminem. (@TheDancingSlug) reported

    @iiNet thanks but it should be sorted I got through to mobile support earlier today. They said they'd call me when my number is restored/working.

  • saintmichaelq17 Michael Trump (@saintmichaelq17) reported

    @iiNet iiNet deleting half my emails of which was valuable info to me they now tell me my Quota is still full! They keep saying a Senior Manager will call me but nah after 15 weeks of BS they still have ignored the problems which they have caused I am now going to the Ombudsman re TM

  • RobertaDobbs1 Roberta Dobbs (@RobertaDobbs1) reported

    @iiNet outage at Wahroonga NSW 2076. Any info available please?

  • Tammygrace119 Grace (@Tammygrace119) reported

    @jrkhnt @ScamDetector @iiNet Exactly what happened to me last week but #Kevin_tech50 on Instagram helped me recovered back my account within 20 minutes. message him now for help