iiNet

iiNet Outage Report

Why is my iiNet service not working?

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours

The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iiNet Outage Chart 02/27/2024 02:45

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Will iiNet compensate me for the outage?

The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. E-mail (10%)

    E-mail (10%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent iiNet outage reports came from the following cities: Melbourne, Canberra, Perth, Brisbane, Wollongong, Sydney, Broadford, Adelaide, Booloumba, Pakenham East, Geelong and Sunshine Coast.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Total Blackout
AustraliaCanberra Internet
AustraliaPerth Internet
AustraliaBrisbane Total Blackout
AustraliaWollongong Internet
AustraliaPerth Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    Net is back again.... wonder how long till the next drop.... @iiNet this game sucks no wonder you don't have any friends.

  • hugobrown Hugo - Visconde de Mundo (@hugobrown) reported from Sydney, State of New South Wales

    @iiNet Good Morning No Internet at 2223 is there outage?

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    3rd time in 6 hrs @iiNet has failed to provide me with internet. Guess I'm looking for a new provider if they don't make the adequate effort to improve the service and retain me as a customer. Honest rating 4/10.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @saltymolty @iiNet Thanks bro but I'm used to not eating... just like I'm used to the iinet services dropping and iinet relying on the fact it will "sort itself out" and they can pretend nothing is wrong in the first place. They need to fix the cause not wait out the symptoms. We deserve better.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @Optus George... one of my biggest problems with @iiNet is their customer service. Read my comment again. Now if I tell you 20 up is not enough why tell me you can offer me 20 up a 2nd time? Thanks for ruling optus out of my list of options.

  • tzarcasm snato ghauro (@tzarcasm) reported

    Any idea what’s going on, @iiNet? Your website states there’s no outages, but it’s never right

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @iiNet when you think you did something but in fact you did nothing.... "better retweet even though his comment says it went down less than 10 mins after coming back... earned my keep for the day" - waheeb.

  • ghoula geoff h (@ghoula) reported

    @iiNet hi, internet down 3844. Any known issues?

  • hugobrown Hugo - Visconde de Mundo (@hugobrown) reported from Sydney, State of New South Wales

    Looks though end has come for ADSL2 internet at home, well was good ride @iiNet 15yrs Its been great can't fault them its been 95% good experience Sadly with @NBN_Australia areas like 2223 lots old apartments strata /owners won't pay connect building /retrofit sucks for renters

  • davidemoemery emo (@davidemoemery) reported

    Good morning @iiNet can you confirm if there is still an outage at postcode 2039?

  • saltymolty saltymolty (@saltymolty) reported

    @iiNet @Retromonkey8 Help that bloke out. If you have job that resolves around the internet and working online it could mean having food or not. Fix it, help him.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    Yo... @iiNet you retweet too slow... net dropped 5 mins after it came back... pathetic service.

  • weezmgk Comrade Weez (@weezmgk) reported

    @iiNet we had our NBN FTTC network connection device replaced on 1 Jan. VOIP phone service has not worked since. Callers to our land line VOIP get a recording 'your call can not be connected at this time OCA 0188.' Outgoing calls get a continuous 900Hz tone.

  • hgo7627 HG (@hgo7627) reported

    @ACLambert @MissBaileyWoof @iiNet Especially when their only engagement is to call and then demand you verify who you are!! I wonder if ACT Consumer Aafairs would be interested? Or Choice Magazine. As you say, unconscionable behaviour. And certainly not the behaviour of a supposedly responsible service provider.

  • natalie_quirk Nat Quirk (@natalie_quirk) reported

    @iiNet what’s going on with @NBN_Australia internet?? I’ve called four times today. Left details. Waited for call backs. Each time I’ve been hung up on BEFORE I get to speak to your customer service people. Maybe it’s time to change my internet provider as well???

  • roberts_pam Pamela Roberts (@roberts_pam) reported

    I have been trying to watch program this afternoon and can barely stream for 2 mins at a time. Your website says no problems with service so what is going wrong? @iiNet

  • JScholes_CFP Jonathan Scholes CFP (@JScholes_CFP) reported

    @sonofbears @Voice0fTreason @iiNet Kinda madness, how bad was the incident?

  • saltymolty saltymolty (@saltymolty) reported

    @iiNet Same as another bloke @Retromonkey8 It comes back for a few miniutes than drops out for a hour (that went on for all most 3 days) ... You seriously need to fix your services.

  • SharpShard RegularGlassShard (@SharpShard) reported

    @esseeeayeenn @iiNet Did it work? Our speeds are horrific. When I call iiNet, they are so sorry, but it’s never their problem and they’re no very interested in us paying less.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @TheFaxFox @iiNet Tbh they are all the same... stupid ******* nbn is dog **** and they are all just middle men for said dog ****. Just read their replies to my comments... so delightfully ignorant and stuck right to the script which always ends in "it fixed itself" or "we can't do ****"

  • hgo7627 HG (@hgo7627) reported

    @ACLambert @iiNet Glad that’s over. But what a waste of energy. Like many, I suspect iiNet want to wear you down so you don’t give a fig.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    Wow.... it dropped already.... *******... @iiNet what ******** gives?

  • JohnAquilan John S (@JohnAquilan) reported

    @iiNet are there issues with the vdsl2 in Canberra? Dropping in and out all night?

  • ACLambert Anne CL (@ACLambert) reported

    Good work @iiNet : you just ignore the complaints and levy the "break contract fee" when you don't actually provide a service to our address. It's unconscionable. And did I mention I'm a customer of nearly 18 years standing? #unprofessional #buggerthecustomer

  • OnceANerd Once A Nerd (@OnceANerd) reported

    @iinet @NBNCo since the outage on the weekend in Conder/lanyon (postcode 2906), the internet has been very flakey.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @iiNet another outage and no word back on reimbursement for the last one.... you ****** up big here. Comp me a bill or I'm walking.

  • Phil28110 Phil281 (@Phil28110) reported

    @sass1ca @iiNet Only thing I can suggest you could always use your phone as a HOTSPOT, be careful how much data you use as your ISP will bill you for it obviously. We still pay when the system is down. Welcome to Marketing!!.

  • Retromonkey8 RetroMonkey (@Retromonkey8) reported

    @natalie_quirk @iiNet @NBN_Australia They don't have a clue and never will. They rely on you giving up and accepting poor service as the standard. It either "fixes itself" in time or they simply "can't do anything" and call nbn to help and you never hear from them again until your bill is due.

  • aussiefootycom Aussie Footy Forums (@aussiefootycom) reported

    @Retromonkey8 @iiNet You need to realise that when there is poor weather around and you want to be online that you need to perhaps not use the internet and find something else to do.

  • ZeroArmour Allan Randall 알란 란달 (@ZeroArmour) reported

    @iiNet Internet is down in Kwinana area, 6167. Any idea what the problem is?