iiNet Outage

@iiNet All good, seems to be working now. Bad weather possible culprit. Good connection and customer service. Many thanks.👍

@RangKangDamn @iiNet Seriously...... Wtf @RangKangDamn.... I don't know if I am mad or super jealous LOL 😂

@iiNet our NBN has been down for 3 days and whilst iinet has lodged a fault, we have not received any more information about when it will be fixed. iinet ref 337621851. I just want a time frame of when it will be looked at and fixed. Thanks

@iiNet @PlasticFreeJuly Here's an idea... stop sending out terrible isp provided routers that end up in the bin.

@melkettle @iiNet No problems in #mountcotton, best connection I’ve ever had! #nbnwin

@iiNet just started using iinet nbn a few days back and find that the service keeps going down time and again. Just sometime back I wasn't able to connect to the internet for 30 mins. I'm still under the 30 day cooling period and I'm thinking of switching if this continues

@iiNet There must be someone who can be more helpful! My neighbour just switched to nbn with @Telstra and no issues at all

@iiNet They are now saying it’s because of my Netgear modem which iinet don’t support. I seriously can’t keep going through this with @iiNet 😩🔫

@iiNet Still on the phone with them. He doesn’t know why it’s not working.

@iiNet And yes, @iiNet didn’t cancel the technician, but you knew about it at 8am and didn’t tell me until 1:40pm. So I waited around for 4 1/2+, for no reason. Both the speed and the lack of communication at your end are not good enough. Still waiting for that call.

@hutch120 @iiNet Truck hit pole that’s why there was a power outage

Very disappointed with @iiNet so far and if no internet within a week I will not be paying a cent and I’ll be going with someone else who can actually provide a service.

New customer to @iiNet and 9 days ago told connection active. Speak with tech support and told I’ll receive a phone call after reporting the internet won’t speak to the modem. Told I’ll get a phone call in 48hr. That was last Thursday. Get a phone call just now and no timeframe

@TPG_Telecom , @iiNet , @Internode it is a shame that you all can’t treat a customer of 10 years with even the slightest bit of respect. You act as if you’re the only ISP in North Melbourne. I would rather give my money to @Telstra !

@iiNet Mate, I cancelled my day for an appointment that didn’t come. I’ve got all the time in the world. What I don’t have is: 1. A consistent internet connection. 2. Speeds remotely close to the plan I’m paying for. 3. An NBN technician to look at these issues. 4. Much more patience.

@iiNet The call resolved nothing. It’s apparently never iiNet’s fault.

@HUSO2341_AL_Moo I complained to the TIO about NBN disconnecting us about a month ago. The TIO told iiNet to help me, which I thought meant reconnecting our ADSL. This week I told TIO that iiNet hadn't done anything about our ADSL.

@iiNet Thanks. I've forwarded my unsubscribe request to the email address above. There is no task reference because support haven't responded to my repeated requests, and there is no invoice number because I am no longer a customer of yours.

@iiNet (If you are experiencing high ping with Fortnite at peak times. Please RETWEET so they understand & FIX the problem) the issue is your route to AWS is congested during peak times causing us to get high ping. PLEASE FIX @iiNet

@iiNet @_FriskyM This isn't the issue, the issue is your route to AWS is congested during peak times.

@Isaiah_alforte @iiNet I feel that. From 8-11pm I plug in my hotspot so I don’t lag in scrims or arena. Load of shit.

@peter_c_william I'm with iiNet too. I was thinking of just stopping service altogether and just using phone hotspot but already forked for over $200 for modem and that will be lost. No refunds. It's BS.

@dobes I saw your story on HFC pulling Close to 1gb. In Geelong iiNet are using HFC off the NBN grid and users mostly pull 200mb +. I ran a speed test while writing this. I got 255/43 over wifi. I will never understand why they capped it at 100mb

@iiNet this is the third time my NBN has dropped out within not even a month of connecting with you guys. Post code is 3201, fix your shit.

@iiNet Its happening for everything. We're NBN customers and we've tried resetting the router. We've just got **** all.

Another short/frustrating stream - thanks to @iiNet Technicians came out today and although they fixed something water damaged, @FortniteGame is Still getting major ping at random times. Here’s hoping the new modem coming fixes the issue! It’s been over 2 weeks now guys..

Sure wish we had some ******* internet @iinet every day for that past week we have no ******* connection all night. What ******** am I even paying for

@TooheyMatthew @Neil48422865 @MRowlandMP I wonder what goes on inside NBN and iiNet. It looks like iiNet are struggling with NBN issues. Maybe NBN and/or iiNet have technical people working hard to fix these problems. I don't speak to any of those people.

@Isaiah_alforte @iiNet Feels bad man defiantly switch! They been having the same problems for weeks hundreds of complaints! Still nothing

@CampbellNewman @iiNet Telstra just as bad.

@iiNet Yes. Broadband. “Minor Issue” 7 hours in.

@iiNet Hi Darryn. Your site shows there is a “minor issue” ... for 7 hours.

@TheDogWalkerGuy @TPG_Telecom Neighbor told us IInet remains down as well was told major outage in our area...customer guy from India told my neighbor about the status.. this stuff is a joke...

@TheDogWalkerGuy @TPG_Telecom There has been an ADSL2 outage in Vaucluse for at least 4+ hours TPG is down & is being reported on their service status page they were advising 6pm reconnect that ISNT happening..have a neighbor on IINet and same.. they are down.. must be the stupid NBN..ZERO forewarning BTW

@garyatloa @iiNet @acccgovau I was a reasonably happy iiNet customer for about 7 years. Their refusal to address issues or to return my calls started when we got NBN.

@iiNet You've been "looking into them" for *months*. You keep telling us there isn't an issue. You refuse to escalate it. How many more hours on the phone will it take to get a result from your kafkaesque "support" system.

@melkettle @iiNet Welcome to @iinet Mel. I've spent hours on the phone, turned it on and off for ever increasing periods, and had support tickets repeatedly cancelled without any action being taken because "it’s been connected for 30 minutes, it must have resolved itself" – Good luck!

@fuckinhutch @iiNet I normally get 22down 5ish up... How ******** is this a thing

@ItsAllGoodsy @iiNet bro my area was one of the first to get nbn and its so shit now compared to when we first got it

@CampbellNewman @iiNet I left iiNet years ago - continuous outage, pathetic support.

@iiNet network status says no issues this morning. This is false & misleading given outage for business customers email servers. And no 24 hour support for business customers. Time for regulators to get ISPs to do a better job

@iiNet Here is my customer number: 225007326

@iiNet my internet connection is down, since 4am. My postcode is 3083.

Thank you @iiNet for your shitty connectivity and revolving door of have-you-tried-reseting-it "support" over the last 6 months. Fantastic brand consistency. No I don't want to discuss my concerns/issues/account, I think you can just **** right off.

@iiNet “Once the connection issue has been resolved” What a joke.

@iiNet Any yet, IM STILL PAYING YOU $70 A MONTH FOR A SERVICE YOURE NOT PROVIDING!!!!

@iiNet Oh please. I’ve wasted enough time, canceling work so I can be home for a technician to attend, waiting for telstra to look at it, calling back 3 times to say its still not working, going through a mullion security question EVERY TIME!!!!

@iiNet Hi guys, still having issues. Spoke to ur team on the weekend who couldn’t help as I have a business account. Was told I’d get a call yesterday. Didn’t happen. Again. This is getting kinda ridiculous now. N I’m still hotspotting my phone.

@iiNet Not sure why someone would think that's a good system to have in place. for my connection type (NBN FTTC) the login is needed in the router settings. I'm using my own router anyway so that's no issue for me. But for people using the supplied pre configured one. Would be a problem

@d3clvn @iiNet "No. 1 in customer service" lmaooo

@iiNet It’s all over WiFi, when I have internet I have the best internet...never have I had internet as good as this...but it just drops out randomly

@khtagh @lynlinking @GayCarBoys Problem is, the infrastructure is the infrastructure. The only difference between iiNet and Dodo is they are the people you pay to facilitate the service. Your problems lay squarely with nbnco. Ombudsman my friends.

Trying to speak to iiNet for the past hour and somehow getting a download of 37 and an upload of 16.. Not bad but I wonder if they can make it better for me :D

iinet sucks ****, just got 1000 ping for 10 minutes and then it went away for 5 minutes then came back, just lost 50 points ggs @iiNet

@iiNet Hopefully @FortniteGame can respond and help because i know at least 3 of us that experience 150+ ping and i normally get 0-20 ping but its only affecting people who are with iinet on the team :(

Stupid iiNet, keeps breaking down every single ******* day, now I have to go to ******* maccas for the wifi and it really affecting my channel, for ****’s sake, Telstra and Dodo could do better that your shit network, ‘Connect Better’. Connect my ******* ass better

@Stabbies @iiNet Been having the worst service with them this past month. Paying cable too, not getting monies worth.

@daz9162 I would love to get ADSL speeds like I had before iiNet advertised #NBN without saying that it wouldn't work. And I was stupid enough to use it.

@NBN_Australia @iiNet Like many customers who are being scammed by this NBN crap, I’m being robbed $79 per month for NBN 50 but I’m only getting 30-35mbps. Where internet retailers f#cked up was when they FORCED customers to switch to NBN. There was no choice to stay on ADSL

@raylu169 @iiNet Never normally happens with me