iiNet

iiNet Outage Report

Why is my iiNet service not working?

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If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours

The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iiNet Outage Chart 07/21/2024 07:15

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Will iiNet compensate me for the outage?

The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (54%)

    Internet (54%)

  2. E-mail (18%)

    E-mail (18%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. Wi-fi (11%)

    Wi-fi (11%)

  5. Phone (4%)

    Phone (4%)

Live Outage Map

The most recent iiNet outage reports came from the following cities: Adelaide, Perth, Melbourne, Brisbane, Sydney, Geelong, Canberra, Officedale and Newcastle.

Loading map, please wait...
City Problem Type Report Time
AustraliaAdelaide Internet
AustraliaPerth Internet
AustraliaMelbourne Internet
AustraliaBrisbane Wi-fi
AustraliaSydney Internet
AustraliaPerth Total Blackout
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • ninalo Nina Luda (@ninalo) reported

    @iiNet Good evening. I have been without connection for over three hours. I have checked and there is an unplanned incident with NBN in my area. What I do not understand is that my neighbour two doors down has not lost her connection. I do realise I have to wait on NBN to fix.

  • dsmith24perth David Smith (@dsmith24perth) reported

    Hey @iiNet I have had a massive problem with my NBN dropping out and slow speeds and you keep refusing to sort it out. Again today you say NBN can’t see a problem despite your own technicians saying they had seen there was a problem. Why are you not getting this sorted?

  • Bennythepagan Ben Martin (@Bennythepagan) reported

    @iiNet hey guys. Problem with nbn at 3351 postcode. Website listed nothing, but there’s no access. Tried all the usual gateway resets etc. can you please look into this thanks!

  • brookeg1424 Brooke Gordon (@brookeg1424) reported

    @iiNet very disappointed with your service today. We have been customers for 11 years. Now with your swap over to Vodafone mobile network there are issues your staff don’t want to fix. I was on the phone to support, got disconnected, no follow up or call back.

  • Rmunz79 Robbie Munro (@Rmunz79) reported from Brisbane, State of Queensland

    @iiNet hey guys. Any issues with VOIP phones in Brisbane? My phone line has stopped working this morning, no dial tone. Considering I work from home this is a huge issue

  • laurenmartyn Lauren Martyn (@laurenmartyn) reported

    @LiamElliott_au @iiNet Iinet are the worst.

  • mrb285 Mark Bennett (@mrb285) reported

    @iiNet Managed to get one third of my service reinstated on the same day... Now for the fetch and the email address restore please. As a bonus fourth, change your policy so random people can't just request provision of a service which automatically disconnects any current service.

  • thatsjazz2 💧Sally Corbett (@thatsjazz2) reported

    @IanWoolf @iiNet Why is there such a huge difference bt/n down and up? What sort of NBN do you have?

  • laurenmartyn Lauren Martyn (@laurenmartyn) reported

    @iiNet I’ll send you my details. Last night on likely our 15th phone call we spent nearly 2 hours on the phone to tech support and were told this would definitely be connected today. It’s still not. Still circling through the downstream searching.

  • thatsjazz2 💧Sally Corbett (@thatsjazz2) reported

    @IanWoolf @iiNet OK, and just again, why such a big difference between down and upload. HFC is only available in limited urban areas I think?

  • dsmith24perth David Smith (@dsmith24perth) reported

    @iiNet Just a point. Years ago I had a problem which related to drop outs and was told iinet had to persuade Telstra to sort it out. Now it’s the same with NBN. This system seems to be broken and the customer loses out every time.

  • dsmith24perth David Smith (@dsmith24perth) reported

    Hey @NBN_Australia I have had a drop out and low speed problem through @iiNet going on months yet you have refused to get a technician to visit the node to try and sort it out. What does it take to get you to help?

  • dsmith24perth David Smith (@dsmith24perth) reported

    @iiNet Thanks Liz however the blockage seems to be NBN and without them agreeing to sort out the problem between the node and the premises nothing will happen.

  • Kevintrev Nancye Burkevics (@Kevintrev) reported

    @iiNet since Friday speed has slowed to snail pace. Timed out before I could download speed test. Help!

  • asdcadsaerfasdf Fat Man (@asdcadsaerfasdf) reported

    spoke to a tech at @iiNet they put me on hold for 32min and then they hang up on me. All this to try and resolve an issue that has been happening for two weeks.

  • Josephcoinstag Josephco.instagram (@Josephcoinstag) reported

    @iiNet 72 hours no internet access..iiNet technical people telling me yesterday iiNet sales people had misled me..three phone calls from iiNet support today where link quality was so bad we could not talk..seriously...@iiNet

  • laurenmartyn Lauren Martyn (@laurenmartyn) reported

    @iiNet @SixersBBL You lied to us about the connection. You have cancelled appointments. You are a terrible isp.

  • mynameisjanah J. (@mynameisjanah) reported

    i'm loving that i have the DMs from my conversation with @iiNet yesterday, they are helping me cut through the bullshit. i was almost fobbed off because i have a hybrid node network i had no choice to buy

  • ninalo Nina Luda (@ninalo) reported

    @iiNet I just do not understand how the system in works if I am always experiencing an outage but none else is? ( In my street)

  • mrb285 Mark Bennett (@mrb285) reported

    @iiNet this morning, you have cancelled my service, without my authorisation, issued me a credit note for $85, and now, are asking for me to pay to reinstate my cancelled service! If it wasn't so critical due to WFH, it would almost be funny. You've got an hour to call me back!😡

  • thatsjazz2 💧Sally Corbett (@thatsjazz2) reported

    @IanWoolf @iiNet Sorry, just saw the other tweet. With upload so slow, it's bad for any business needing to upload important and large files.

  • mackc5 Chris Mackenzie (@mackc5) reported

    @iiNet service is suspended but you have charged me overnight. Any chance of turning the internet back on?

  • coljac Colin Jacobs (@coljac) reported

    @AlisterAir @iiNet Yep 16 grand in Brunswick East. They've turned off the ability to get a quote for doing all the neighbours at the same time. It's ludicrous. If the HFC is unstable I'll actually look at using 5G for crucial stuff. Exactly as Telstra foresaw 10 years ago during the NBN wars.

  • HappySinger Dave The Happy Singer (@HappySinger) reported

    @laurenmartyn @Aussie_BB @iiNet To be fair to ii, if it's a technical fault with the line, they might not be able to do much other than escalate it to the NBN. But: Aussie's signup and service so far have been stellar if you do decide to move.

  • Nigel_Lake Nigel Lake (@Nigel_Lake) reported

    For my Aussie friends: watch out for a cheeky invoice from @Iinet. We closed our account several years ago (we moved the office so no longer needed their service). For some reason, they sneakily decided to start invoicing us again this month...

  • Emilio84j Emilioooo (@Emilio84j) reported

    I am a very patient person but I am just about at the end of my tether with @iiNet I was a customer for years previously, have attempted to sign up again, have been charged almost $500 so far and am entering my fourth week of no internet. Regretting not choosing someone else.

  • krisjoh79051525 kris johnson (@krisjoh79051525) reported

    @iiNet How does a long time loyal customer take advantage of the “great price” rather than getting shafted and paying 15 dollars more per month than the new customers??

  • mynameisjanah J. (@mynameisjanah) reported

    i just got told "because you have an HFC connection, we do regular maintenance, and that is why you suffered service issues" "but i have a quote that says there were no service issues at the time of my complaint" @iiNet

  • sophiemunns Sophie Munns (@sophiemunns) reported

    Customer of @iiNet for 11 years yet after one month of promises you have not helped resolve a critical issue with our landline!!??

  • HappySinger Dave The Happy Singer (@HappySinger) reported

    Today I switched to @aussie_bb after 11 years with @iinet, because ii doesn't work well with Google Wifi. What a stellar experience. Easy UX, all set up within a couple of hours. Had to make a call to stop them blocking my ports but they handled it really well.