iiNet Outage Report

just had a look at my bank account, noticed my direct debit for @iiNet has increased by $5, gee, they did not even bother to notify me & when I go into Iinet Toolbox, every time I click on each Tab, they ask me to login again, shifty Iinet, making life hard for an Age Pensioner

@n3w4v3 @iiNet Has your issue been sorted Virgil? 4 days and NOTHING. Modem fine, signal strong but 'connected without internet'. Keep being told 'techs working hard to get backlog of customers activated' on network. I need internet to WFH!

@iiNet So the problem has just been escalated to level 2. Today is Thursday I reported this problem on Monday.

@iiNet REF: 376957354, after waiting on the line for 42: minutes i was told that this ticket is closed due to an internal fault. I am with poor internet service, and unable to work from home. I had to use my own 4G which is faster than iinet's 5Gs speeds. It has been 3 days now an upd.

@iinet I would like an explanation as to why your staff are refusing to fix the outage on our business line call diversion.

@iinet My internet connection, booked on last tuesday, has still not been activated. This is causing significant inconvenience. Please provide a full explanation for the delay and take immediate action to resolve. #iinet #internetconnection #resolution

@belindasmilne @iiNet I have a personal rule to never phone any company, either telco, Water, Power, etc, always communicate by email in case of legal issues

.@iiNet .....anyone notice Iinet are charging extra for their average service now, I just found out, not from Iinet but by reading my Bank Statement @geoffrey_payne

Hey @iiNet, Can you pay your outstanding bill to @Toll_Group so I can book my return of the modem you sent me... like you just instructed me to do! Also, I'd like to echo other peoples experienced of how bad the 5G Home Broadband onboarding is.

turns out @iinet staff disabled call diversion without our knowledge. Now your staff are refusing to fix it.

Not impressed with @iiNet. I have a static IP address for my streaming (business plan). On Sat I accidentally exposed my IP address on stream. After calling & being on hold for 80 mins, I was told that there was no support available that day. I was also told that someone (1/2)

@iiNet Appears that everything was not fine. I received an SMS that there was an outage. I have been without internet for 3 days and had to tether internet using my mobile hotspot.

@belindasmilne @iiNet been with them over 10 years, that is most likely the problem

@iiNet you keep saying to DM you and then you don’t respond. You are as bad as your call centre service who hangs up on their customers

@iiNet we have been waiting a week to be connected to the internet. Every day we have been provided a new excuse. After calling again today we were hung up on. Can we please have support.

@iiNet I just want to make it clear that the problem and solution have been identified.

@iiNet I would like an explanation as to why your staff are refusing to fix the outage on our business line call diversion.

@splucy @Freakintrips @iiNet come see us at work sometime, we do offer business support!

@iinet I would like an explanation as to why your staff are refusing to fix the outage on our business line.

@mariasofi @iiNet Alas not working for me still.

Hey @iinet why don’t you do your callback service anymore? Over an hour to report that NBN won’t work thanks to massive lightning in Melbourne. Yet mysteriously web keeps saying all is fine. I’m not the only one in my area.

@n3w4v3 @iiNet Was yours an activation of service issue? (Ie activation of SIM for the service?)

@splucy @iiNet If the service is provided by NBN then you get the same service regardless of the ISP.

@iiNet Wow. Twitter support faster than phone support.

15 days, 10 phone conversations with @iiNet, 1 cancelled NBN appointment, several texts and phone calls with the NBN installer, multiple emails to my builder, 2 calls to the NBN, and an online chat to @NBN_Australia. Still no closer to a resolution. :-(

@iiNet Guys. I need to change my out going message on Bizphone, which bizarrely, I can't do myself. I was told at 930 this morning it would be done today. It's now 640PM. Not Done. Fix this issue. This should not be harder to do than a 1980's answering machine.

@mariasofi @iiNet Still not working. At all now.

@belindasmilne @iiNet it's only just gone up, only found out by bank statement (online) and went into Iinet Toolbox, multiple links of course, have to re-login for each one with multi factor identification

@mariasofi @iiNet Not sorted yet. I was told that a massive issue popped up on 14 December that they’re still working to resolve affecting most iiNet 5G users.

@n3w4v3 @iiNet Lol... I just turned my modem off at wall, unplugged and re plugged and I'm finally connected. Give it a go, you never know.