iiNet Outage

@Telstra , @iiNet and @NBN_Australia can't seem to sort our internet. They're aware we also have almost no phone signal but apparently that creates no sense of urgency. 3 weeks from now, they reckon, which will be 6 weeks of bullshit all up. That's if it happens, which I doubt.

@iiNet I understand that, but have been told by your colleagues on numerous different phone calls that it shouldn't take almost a month to receive an appointment, you would think once someone has highlighted an issue at least 4 times in a week efforts would be made to resolve it

@iiNet is it normal to wait a month for an appointment with a tech to set up broadband service despite numerous phone calls and 'esculations' from your team ? Have tried to cancel my service but given more false promises that my issues will be resolved as a priority🤔

@iiNet Hi, Any issues in Castle Hill NSW 2154 with NBN Phone? Our internet is working great/fast but the landline has stopped working. We've tested the line with 3 different handsets but there is no dial tone. Restarted both the NBN modem and router/phone box multiple times.

@iiNet Well apparently due to the change to Vodafone services are seen as prepared & bill is issued & due the same date..... funny how my service has always been prepaid but yet bills were always issued in advance & paid before the next cycle started.

@iiNet Good work iiNet!!!you have totally turn to ****. I will be taking all my services elsewhere.

@iiNet I keep having random outages, multiple times every hour it just stops working, comes back on after about 10 minutes and then goes off again about 10 minutes later and so on. Any reason why or how to fix it?

@iiNet pls explain how you can issue an invoice & have it due on the same day!! I don’t give you debit my account but you are giving me a chance to pay it through another means if I choose to do so.

Hey @iiNet VDSL down in Aranda, ACT?

Great. @iiNet VDSL is now reduced to the 'when it rains it doesnt work' state. Im pretty sure Lesley who called me absolutely lied about the network being upgraded too. I see no evidence of that. Welcome to @TPG_Telecom Garbage.

@iiNet Ok Chris shall do. It’s back now but no guarantees. If first response is a person who asks if I rebooted modem 🙄 but who has no tech skill, so Then has to hand my details on I’ll b Disappointed. Long term IiNet customer.

@iiNet I’ve had consistent drop outs and outages since the start of November, apparently my case gets escalated everyday, yet still no progress. Is this how you treat a loyal customer of over 10 years? Ref: 351617868

@iiNet #iinet nbn slow and dropping out in #InnerWest Again. Boring. No path to simply log issue online. Is it the cheap and cheerful IiNet modem or is it IiNet? My contract’s up in a month. Thankfully.

@iiNet my nbn hfc internet service is not working. Mortimore Street, Bentleigh Victoria 3204.

@iiNet I’m an actual adult; a customer of yours for 20 years during which I’ve never missed a payment.. I don’t want/need a reminder from you about an invoice already in my email inbox. Please show some respect and provide an ‘Opt Out’ which is simply industry standard practice !!?

@iiNet 2 extensive support calls l8r:Stop messaging me to tell me you’ve emailed me with a bill. I know already cos I read my emails! Why don’t you call me to check I’ve received the SMS and waste some more of my time? No OptOut !? #fail

Living just on outskirts of Grenfell (NSW), @NBN_Australia can't be bothered running fibre. Only option is satellite but NBN box is stuck in sleep mode (but NBN says everything is fine), @iiNet not managed to resolve the issue. Thanks @TurnbullMalcolm for this USELESS mess.

@iiNet We just moved into a place with iiNet cable in Geelong but we also got a letter here from nbn that the nbn network is going to shut off Optus cable and reconnect them all to nbn are we also going to be forced to use nbn

@iiNet your customer service is the worst. Poorly trained staff, who are very difficult to hear down the bad VOIP line your provide them with. Been with iinet for a decade but Im@now looking for another provider. So angry.

Hi @iiNet - I’m having a terrible time getting a new NBN connection provisioned. We’ve had 4 scheduled appointments so far and the installer either failed to complete the install or didn’t show up on each of those dates. Can you please help? @NBN_Australia

@iiNet After being a customer for 15 years and 6 months you are forcing me to listen to a recorded message of terms and conditions I have already agreed to, which have not changed and which you REFUSE to send me in writing. Absolutely unacceptable.

@iiNet heya. Is there currently an outage in Balcatta / Stirling 6021 ?

@iiNet hey there! Is there issues in Stockton NSW. Mate has texted asking me to check. Net went down with power outage last night but was back up this morning, down again, up again and now dead as a doornail. TY

@numloxx @iiNet I have the same problem. Everytime I change the channel on my Fetch to "7Flix" channel, it reboots.

I discovered today that my @iiNet email address only has a 1Gb quota. 1Gb might have been enough back in 2001 but not in 2020. The worst part is that there's no warning. You only find out after your incoming mail gets bounced and a friend alerts you by SMS.

@iiNet your service has been out all day at my hour in Camp Hill. You have send auto txt’Ed but very little update on when it will be fixed. We’ve been without nbn sing 8am this morning.

Thanks for nothing @iiNet 10+ year customer but you hide behind clauses even though you can’t deliver the service promised. The $300 bill just lost you $2k a year in other revenue. Moving to @Pentanet_ISP was the best decision. Local company that values customers.

@iiNet are there any issues affecting the Perth area today? Website status says widespread disruption but the icon says Normal Operation!

@numloxx @iiNet I have a reply from fetch. they are aware of the issue

@iiNet Can do but it's seems a fetchtv common issue which iiNet will need to address as well.