iiNet Outage Report

Why is my iiNet service not working?

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours

The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iiNet Outage Chart 06/07/2023 02:35

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Will iiNet compensate me for the outage?

The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  • Internet 49.34% Internet
  • E-mail 32.78% E-mail
  • Wi-fi 9.11% Wi-fi
  • Total Blackout 4.97% Total Blackout
  • Phone 2.48% Phone
  • TV 1.32% TV

Live Outage Map

The most recent iiNet outage reports came from the following cities: Sydney, Melbourne, Perth, Brisbane, Geelong, Hobart, Newcastle, Junee, Canberra, Adelaide, Launceston, Pakenham East, Long Forest, Raymond Terrace and Bunbury.

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AustraliaSydney Internet
AustraliaSydney Wi-fi
AustraliaMelbourne Internet
AustraliaSydney Internet
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AustraliaPerth Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • spicynoise sounds delicious (@spicynoise) reported

    … I’ve called about 5 times, been with @iiNet for ages, and just keep getting stuffed around. Great customer service my butt.

  • Flemo36 Flemo (@Flemo36) reported

    @iiNet your customer service is lousy. I am trying to cancel my account and you couldn’t be making it more difficult

  • cure9mm cure (@cure9mm) reported

    @Murdr_iN @iiNet 7 years and it’s still **** with nbn I’m losing my mind I can’t even upload my resume to a website

  • ecoscore 🤔Justin wants to know (@ecoscore) reported

    Is @iinet email #spam filter broken? It’s always been very good but getting lots in my inbox in the past 2 or 3 weeks

  • EyemanPat Keh Jeh 🌘.🌗.🌖.🌕 (@EyemanPat) reported

    @iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

  • furrybananas Furrybananas -The Pretty Great Pastafarian Prophet (@furrybananas) reported

    @iiNet I wish all the months were half price, the @VodafoneAU coverage is awful, @Optus was only slightly better

  • spicynoise sounds delicious (@spicynoise) reported

    Ok can anyone recommend other ISPs cos @iiNet are giving me the run around. Apparently calling to say you’re moving and need your NBN moved means you want wireless internet, then you call to get that fixed and told to give it a chance (it’s terrible), then you call again…

  • danmachen Dan Machen 🏊 🦈 (@danmachen) reported

    @roslw @iiNet Same here. @iiNet there's a network issue it seems.

  • SimonCropp Simon Cropp (@SimonCropp) reported

    @iiNet all good now. spoke to someone from support, and I am now back to 85Mb :)

  • benschwabe Ben Schwabe (@benschwabe) reported

    @iinet @NBN_Australia It seems everyone’s NBN is down in Broome, WA but no status update on your websites. Any ETA for a fix?

  • EyemanPat Keh Jeh 🌘.🌗.🌖.🌕 (@EyemanPat) reported

    @iiNet Herein lies the BS that is iiNet - they didn’t give a stuff when they cut off my service and I couldn’t call anyone. But I place a complaint with the TIO and guess what - a Justin from customer service rings. So to all iiNet customers if u want proper service put in a complaint!

  • StevenRossDrew Steven R Drew (@StevenRossDrew) reported

    @iiNet Getting a no internet & streaming issue message. Is nbn down in Alexandria 2015?

  • SimonCropp Simon Cropp (@SimonCropp) reported

    @iiNet speed has dropped to ~3Mb in watson canberra. any known issues?

  • rrogerramjet Yam defo, Yam. (@rrogerramjet) reported

    @ABandAssociates Since it was bought by @tpg its gone from middling to awful. @iinet even outright lied to me that the VDSL network was being upgraded.

  • EyemanPat Keh Jeh 🌘.🌗.🌖.🌕 (@EyemanPat) reported

    @iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

  • DavidRafferton Wishing I was pedaling (@DavidRafferton) reported

    @spicynoise @iiNet Wow! Hey @iinet how about you just get your staff to give a 💩 to their customers call/concerns. Perhaps remind them the the person on the other end of the call keeps them in a job? You used to be great when support was in Australia… 🤔

  • cure9mm cure (@cure9mm) reported

    Fix your **** **** @iiNet

  • troyjh Troy (@troyjh) reported

    @iiNet Looks like an outage on VDSL2 in Belconnen Area in the ACT?

  • Himmathand Michael Scott Hand (@Himmathand) reported

    72+ hours without internet. @NBN_Australia technician visited last week and told us there was no problem with the line. @iiNet seem utterly uninterested in providing support. Feels like I'm in 2003.

  • spicynoise sounds delicious (@spicynoise) reported

    @iiNet I am STILL waiting on progress. Get nowhere.. you can’t take responsibility nor can you actually care enough to fix things. I’ve been with you for SIX YEARS. I’m so glad to know I’m just $$, not a valued customer. Am I just a joke to you, is that how it is?

  • jaq_reid JS Reid (@jaq_reid) reported

    Wow @iinet unable to get anywhere with phone support this happened. Customer: "Can you pass my enquiry to your admin area and so they can sort this out and get back to me". IINET Tech: I can but soneone may or may not contact you. I asked him to repeat it. Yep that's what he said

  • roslw ana france (@roslw) reported

    @iiNet home internet down InnerWestSydney. Sim only modem Not NBN. Great start to lockdown IiNet! You really need to set up messaging help as alternative to clunky voice calls. Fast & one thing Telstra gets right.

  • ABandAssociates Dr Anthony Burton (@ABandAssociates) reported

    Hey @iiNet can you please advise of the issue in the Network in the North of Canberra? I’m needing to hotspot off my phone for work and I’m pretty sure I’m rapidly chewing through my data

  • Phullee Phullee (@Phullee) reported

    Hey @iinet would be good if you could update your outages on your network status webpage…or are you having network issues too

  • f6524012cb3248d Sean Green@seangreen (@f6524012cb3248d) reported

    @iiNet We live in Coogee, NSW and our internet is down - are you aware of any outages in the area?

  • niranjan007 NIRANJAN SOMASHEKAR (@niranjan007) reported

    @iiNet is there any outage in Kallangur? Thanks

  • EyemanPat Keh Jeh 🌘.🌗.🌖.🌕 (@EyemanPat) reported

    @iiNet 24 hrs later #iinet have reinstated the phone service - no outstanding account just typifying poor poor after sales service by #iinet

  • Veloxipi Veloxipi (@Veloxipi) reported

    Update: @iiNet failed to give us a modem on time & lied about it being installed & when we will get it. I am not waiting till next week to have internet so now I have to fork out $$$ due to this incompetency. Either way, I'll make damn sure I'll be back online tonight.

  • OfficialAnkitS Ankit Shah (@OfficialAnkitS) reported

    @iiNet, since yesterday we have had a NBN outage, got a message this morning that NBN issue has resolved, restart the NBN box, so restarted it optical light is still red.called your tech support they said that no one can look at it until Perth 8am thats when their shift starts.

  • RiaHopkins13 Ria H (Feed Zone Specialist) (@RiaHopkins13) reported

    @spicynoise You’re telling me they haven’t sent the giant @iiNet robot out to help?