iiNet Outage Report
Why is my iiNet service not working?
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If you are having issues, please submit a report below.
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (68%)
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Wi-fi (12%)
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Phone (8%)
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Total Blackout (7%)
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E-mail (5%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Perth, Adelaide, Melbourne, Canberra, Brisbane and Denmark.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Phone | |
| Adelaide |
Phone | |
| Perth |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Rheece Lewis
(@rwl102) reported
@Tracy22439716 @iiNet Hi Tracy, I’m in Uni Hill and haven’t had internet since Tuesday morning. I waited on hold for 2 hours last night to be told it’s an outage with Opticom. I then looked on Opticom website and put in the 3083 postcode for it to say “no outages in your area”
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Craig
(@craig__collie) reported
@iiNet internet is still down since Wednesday, NBN technician was a no show today. Can someone help me please?
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mit
(@mitdroid) reported
Hey @NBN_Australia you deliver NBN to @iiNet ? Can you update on 6 hour outage in 3070 please? Please any information....even a crumb ... Issue? What's happening? ETA for fix..... anything?
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paradoxical
(@mpreyyye) reported
@iiNet I have been waiting now almost an hour to get through to technical support #notgoodenough
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Lia
(@Liaxox) reported
@aflutter @iiNet @NBN_Australia According to NBN we never have problems
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Ash Roy
(@AshRoyHelps) reported
@iiNet you cut off my internet for no apparent reason and now I can’t contact you. I’ve called 5 times and been on hold for ages each time! What are you doing??! Awful #customerexperience
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Michael Trump
(@saintmichaelq17) reported
@iiNet iiNet deleting half my emails of which was valuable info to me they now tell me my Quota is still full! They keep saying a Senior Manager will call me but nah after 15 weeks of BS they still have ignored the problems which they have caused I am now going to the Ombudsman re TM
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Naz
(@ElChapoNaz) reported
@iiNet Hello this is the second time our internet has gone down and stopped working
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Captain Krem-Eminem.
(@TheDancingSlug) reported
@iiNet Ive been on hold to mobile support and no-one is answering after an hour. Sales fixed my account but had to transfer me to support to unlock the phone. I've tried twice and no-one is answering.
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Gerry Gannon
(@GerryGannon) reported
Not for the first time this week @telstra and @iinet fail once again. I swear their service drops like a ******’s ******
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Narelle
(@narelleford) reported
@iiNet any problems in Canberra at the present time?
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Tracy
(@Tracy22439716) reported
@iiNet Any outage in bundoora melbourne, no internet for14hours
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AnakChan
(@AnakChan) reported
@iiNet for the past 2 days I've been having really poor internet performance affecting my morning work conference meetings. Can support please reach out to me?
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Saikumar Beera
(@beera_saikumar) reported
@Liaxox @iiNet better to start using starlink of look for another isp. twice in a month this happened and at the same place with long outage...
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Chin
(@shaulkathaul) reported
@iiNet Pathetic, awful service. 3 days now without internet with a weekend to come and all your tech support agents have given me is falsehoods and zero professionalism. Processes are archaic and hopeless. If this is how you treat your customers of 20 yrs, God help the new ones
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Nope
(@GdayCobber) reported
@narelleford @iiNet Can confirm I’m in Belco and iiNet is down. VDSL
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Michael Trump
(@saintmichaelq17) reported
@iiNet iiNet deleting half my emails of which was valuable info to me they now tell me my Quota is still full! They keep saying a Senior Manager will call me but nah after 15 weeks of BS they still have ignored the problems which they have caused I am now going to the Ombudsman re TM
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Peter H 🇦🇺
(@Peter_Hindwood) reported
from
Sydney, State of New South Wales
The #NBN IS Down in #CHERRYBROOK right now as of 2130 funny how a simple storm can break the @NBN_Australia by the way my service provider is @iiNet
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Saikumar Beera
(@beera_saikumar) reported
@Liaxox @iiNet 16 hours still no resolution...
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Saikumar Beera
(@beera_saikumar) reported
@iiNet @Liaxox the outage is for more than 11 hours... this has happened twice in the same area and with over 11 hours outage... i am now definitely going to look for another isp
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Olivia Radonich
(@OliviaRadonich) reported
@iiNet outage in Northcote since this morning and impossible to reach you via phone?
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Cyberyang
(@phantomtipster) reported
@iiNet Is your website down? Unable to access iinet website and my emails
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Glenn Jones⚖️🔎🇦🇺
(@Feintglow) reported
@Dr_R_D @iiNet are a classic. Customers can report a scam, but iiNet never acknowledge receipt of the reports and they do nothing about it, even when it involves someone phishing by pretending to be iiNet.
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Craig
(@craig__collie) reported
@iiNet Had an NBN outage yesterday, received an email this morning to let me know what the service is back, however it's still down (now 24 hours). Can someone help with this please?
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Ash Roy
(@AshRoyHelps) reported
@iiNet Extremely frustrated with your support. Awful customer experience!
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Peter Boyle 🇺🇦
(@hhgttg69) reported
from
Ballarat North, State of Victoria
Hey @iinet my desktop internet is down (3355)
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Captain Krem-Eminem.
(@TheDancingSlug) reported
@iiNet thanks but it should be sorted I got through to mobile support earlier today. They said they'd call me when my number is restored/working.
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Michael Trump
(@saintmichaelq17) reported
@iiNet iiNet deleting half my emails of which was valuable info to me they now tell me my Quota is still full! They keep saying a Senior Manager will call me but nah after 15 weeks of BS they still have ignored the problems which they have caused I am now going to the Ombudsman re TM
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Roberta Dobbs
(@RobertaDobbs1) reported
@iiNet outage at Wahroonga NSW 2076. Any info available please?
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Grace
(@Tammygrace119) reported
@jrkhnt @ScamDetector @iiNet Exactly what happened to me last week but #Kevin_tech50 on Instagram helped me recovered back my account within 20 minutes. message him now for help