iiNet service status: outage reports and connection issues
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Full Outage Map
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Problems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
- Internet (57%)
- Wi-fi (18%)
- Phone (11%)
- E-mail (6%)
- Total Blackout (6%)
- TV (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Adelaide, Melbourne, Perth, Sydney, Brisbane, Wollongong, and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide
|
Internet | 1 day ago |
|
Melbourne
|
Internet | 2 days ago |
|
Perth
|
Internet | 6 days ago |
|
Melbourne
|
Internet | 6 days ago |
|
Sydney
|
Internet | 7 days ago |
|
Sydney
|
Total Blackout | 7 days ago |
Full Outage Map
Community Discussion
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iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.
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steve new (@kipper1958) reportedHow crap are @iiNet .. cancel the grapevine mail service .. no notifications or advice this is happening .. no support to customers .. had this email for 18 years so you can imagine work involved updating new email .. do IiNet care .. nope don’t return calls emails online forms
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Heather (@lollypopangel) reported@iiNet fix the ISP. you are blocking @discord access. trying to access it through the application and through their website is being blocked by you,. this is the 2nd time in the last month.
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Books (@Books4566) reportedAs usual @iinet and @nbn having their monthly ‘no Internet for a day’ period. No reason provided. As a customer you pay daily for service and they never credit your daily loss. Big companies can do what they want with impunity.
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GillianA 🌺 (@_IndianPacific) reported@iiNet I shouldn't have had to top up. There was no explanation that there was an issue. I did not receive a text or an email that there was an issue. All I got was "Can't send text by iiNet. Error 28" iiNet support did not know what Error 28 was nor did Mobile support. Ref # 380798763
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Dan Mill (@DanMillTraining) reportedWith @iiNet shutting down their Hosted Exchange on April 30th, have you decided where you're moving your emails too yet? Spoke to a few businesses this week who are either in progress or have completed their move to @Microsoft365 #Migration #Microsoft
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GH0ST (@REC0NZ) reported@iiNet having an issue this past week, noticing currently experiencing high pings to all COD servers??? Or this a @TPG_Telecom @ATVIAssist problem?
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Gary Young (@Gary_Young2) reported@iiNet What is wrong with your 4G internet. Drops out all the time & I'm only 10km from CBD in Perth. Customer service is rubbish want you to be at home to test system when I have to be at work. Had a gut full!
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fozzyb3ar (@KickFozzyb3ar) reported@iiNet are you guys having problems? In the last 2 hours I've had my internet drop in and out? It's kinda hard to listen to @asmr while trying to sleep with the internet like this
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Books (@Books4566) reportedAs usual @iinet are clueless. Take my monthly Payment without fail on the dot every single month. You have a problem with @iinet it’s never their fault it’s always @NBN. Tired of multinationals taking my money with zero accountability
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Commander In Chief (@iamshaunbailey) reportedHello @iiNet Can you please explain how you can take the working phone number of an 82 year old woman and make it so the only calls it can receive are from you, nobody else can call it. YOUR JOB IS TO PROVIDE A PHONE SERVICE YET YOU HAVE FAILED TO FIX THIS PROBLEM FOR MONTHS
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Al Garlando (@iamalbyg) reported@iiNet TIO complaint 2025-11-04360 logged regarding you fraudulently debiting my account and then threatening to disconnect my service for non-payment.
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Stuart (@stueyissickofit) reportedOk @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will speak with me. This has been going on for months.
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PaulTee (@padubyatee) reported@iiNet investigating a cyber incident involving unauthorised access to iiNet’s internal order management system by an unknown third party
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Luke Plunkett (@LukePlunkett) reported@iiNet seems to be an outage in north canberra after the storm...
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.
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🇦🇺 Northern Territory Consumers for THR (@VaperNt) reported@iinet @tpg just bizarre behaviour Cancelled @NBN_Australia on UNI D1 with several weeks notice. They continued to issue invoices after termination. Ignored emails, then finally issues refund for the wrong amount. After 10 years its so good to exit this crappy business account
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Chris Ó Luanaigh (@coluanaigh) reported@iiNet your service blows goats now that you're owned by TPG. expect me to leave soon.
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Darren Neimke (@digory) reported@iiNet please invest in toolbox. It's a horrible user experience and desperately needs attention
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🥷🏽 Zack 🥷🏽 (@ZackP1ngu) reportedHey @iiNet service is normally 90mbs+ but am hitting 1.5 atm. Is there issues in the Malvern area…
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Independents in. (@Laird_Bruce) reported@iiNet just canceled my ozemail account after nearly 30 years. That’s how dreadful your service has become, how empty your promises to fix things are, and how💩 your company is. Bought a 500GB SIM from Optus, immediate 40Mbps stable connection compared to your unstable 1.5Mbps
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🇦🇺 Northern Territory Consumers for THR (@VaperNt) reportedI'm so over @iiNet and its unreliable @NBN_Australia FTTP. Even @NBN_Australia has no idea of their network status. Zero business support Business Account since 2006 when customer service was ahead of every other provider.
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CombatCat (@CryptoICTkat) reported@gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.
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Viscount TJ (@spanner77) reported@iiNet Twice this week I have called your call centre and opted for a call back which has not been forthcoming. I’m trying to fix an ongoing billing issue which you are at fault. I emailed but that was useless, was like they didn’t read the email. What’s going on? Very annoyed
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.
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nullb (@nullb4) reported@iiNet is there anybody operating the business support for hosting any more? I've been trying for 3 days to get into contact, and kept getting put on hold for over 2 hours that leads nowhere each time.
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Nat Sariman (@NatSariman) reported@iiNet Such a terrible service. Avoid. I was with them for over 10 years. I wish I could get them back. Nothing but problems
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🇦🇺 Northern Territory Consumers for THR (@VaperNt) reported@iiNet BizSupport total incompetence, billing us after service was cancelled.
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A Bloody Nice Chap (@Abloodynicechap) reported@Telstra There is no help there! And this doesn't answer why I pay for 4g backup when the speed is 2mbps? I will just cancel the account and move over to @iinet instead.
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Nathan Moraza (@shwing_dusty) reportedThere is a huge amount of endurance required to cancel an @iiNet internet plan. When you speak to someone, they make the call go for so long that you might just give up and stay with them. It's a gauntlet of silly questions and tactics.