iiNet Outage

@LordCrumble I’m with iiNet , they’re providing pretty decent internet on NBN, I’ve only had a few issues with the NBN but not very major issues

@iiNet service keeps cutting in and out in Mentone. Turning router off and on helped briefly but it's out for the third time currently. Plan is NBN12 HFC 500

@iiNet Lol. There you go. After 3 hours of no internet, I send a tweet to see if there's a problem and the status light suddenly turns green, Seems to be working OK now. Not sure what you did but the modem is now connected to the NBN.

@iiNet @networkoutage Have had no NBN service in Palmwoods 4555 for about 3 hours now. Checked your website for outages and there's nothing.

@GordyPls @iiNet @TPG_Telecom Their site said services were all fine - but being in South Brisbane (because of the Hospital / Exchange / Telstra fibre debacle) is a bit like being in a service area island. Providers seem to have special rules/statuses for us.

@foord_nicholas Thanks for reaching out Nicholas. If the troubleshooting iiNet are doing is not resolving the issue, they can lodge a trouble ticket with the nbn support team and they will look into the fault for you. 1/2

@eaonp @iiNet That is hideous. Sadly, I'm not surprised though. It's the worst policy folly in Australia history.

@iiNet Because I’m not sure what you can say other than you are mis selling a service. You keep saying let me see what the wired speed is but I complain, speed suddenly goes up for a few days then it goes back down. Third world company third world service

@mesterman @Telstra Good luck with this Matt. Dealing with Telcos and ISPs can be incredibly frustrating, They support systems that are designed to frustrate at the same time as they constantly survey us to monitor this frustration. @Telstra @iiNet

@Curzon79 @iiNet There is absolutely a line issue here. We've requested a profile change on NBN's part but if this fails to assist, we can arrange a Support callback to have a fault raised. Leo.

Shoutout to the @iinet tech support team for not making me feel stupid when I realised the problem was me not pushing a simple button. I work in the tech industry so I feel so silly missing it. Thanks for the laugh guys! 😂

@iiNet My missus says daytime weekdays are so bad she can’t even email with attachments.

So now @Telstra has cut off the landline, without being asked. So so can’t port the number to iiNet. So I call Telstra. But it’s a business number, and the business team don’t work on weekends. So I ask to speak to someone ANYONE who can help.

@iiNet so who do I make a complaint to... #Notthefristtime

@iiNet As the service I pay for is still not being provided it would be considerat to allow more data on my phone to teether to my pc

iinet has been down all day and is still out 😩😩😩 rip

@Optus Yay!! My Internet is back on after the epic #optus #fail Now I can go to the @iiNet website and move my #NBN service from one disaster to another 😒

Big outage on iiNet so my whole fam is surfing through my iPhone hotspot so uni assignments can still be done. Didn’t have that problem when I was a student. We downloaded whole books by simply catching a bus to the library and taking them from the shelf.

@iiNet Here's my customer number: 221416399.

@iiNet It's okay, I've checked on line and I know that the connection is down and is getting fixed. I was being cynical in my response, and expect a reply.

@rmarkoh @iiNet @exetel @Pentanet_ISP yea i was thinking of switching to them too, but I never get the promised speeds more like half of what is promised.

@iiNet Apparently there's an outage affecting "my area" but my area isn't listed lmao

@iiNet Fix my net you losers :(

@iiNet really needs to sort their shit out. Their NBN stops working or goes out at least once a week. It’s frustrating.

@karl_smith @iiNet I reported the same issue yesterday. Have got outage again today.

@iiNet i live in Atwell and internet is down what is happening

@Fliqurhead @iiNet Never go with the popular ISPs bro 🤡

@iiNet @Lfinns81 We shouldn't have to contact you, you should contact us telling us how you are going to make up for the fact we aren't getting the service we are paying for!

@iiNet Customer support slipping iinet. Have called 3 times to speak about a billing issue...changed my address 3 times which is still wrong...and was just left on hold for 30 minutes on a call back from one of your reps..

@iiNet is there an issue with connection right now because I can’t get on and have tried all the trouble shooting methods

@iiNet We have multiple transact services down in Canberra ACT which currently aren't listed as part of the issue. Fairbairn is identified. Please update status board accordingly.

@iiNet 3rd dropout in a week on nbn and now u r down again state wide.... maybe i have to look elsewhere for my provider

@iiNet @_JayT13 In innaloo, same issue

Is there problems with @iiNet in Perth. Internet completely down.

@iiNet Customer Number: 221665985

@iiNet Internet Down on Beaufort Street for 20minutes, postcode 6003...

@iiNet Joondalup down again. Been with you guys for 5 years and never had an issue. Now it's twice in the same week.

We have had a number of client report issues with their iiNet Internet Service. We are gathering info and official response from iiNet.

@iiNet no internet in Doubleview WA. #iinet #iinetdown #iinetoutage #outage #nbn

And now @iiNet take money from my bank account while the issue is being investigated #bullshit #robbery

@iiNet is there an issue in Killara Nsw 2071 internet is so slow. Impossible to use

@iiNet PLEASE do everything you can from your end ASAP. It’s honestly not on my end, had these problems a dozen times with nbn and previously adsl, and it’s ALWAYS outside. Raise the fault notification as needed, I don’t need to spend 30 more NSW with a tech telling me to reboot

@iiNet We can log in intermittently. It just won’t pick up the wireless signal on any device.

@iiNet Everything seems fine. Still not picking up a signal from wireless devices though.

@iiNet Hi Maajidah. We tried this last night when we called your team. Still little to no connection wirelessly. Devices are also saying ‘incorrect password’ Please help. Thanks

@iiNet internet nbn currently down. Please, in middle of GOT! Can’t believe it. Please advise ASAP.

@iiNet WA6004 experiencing issues again. Website says all is ok. Please can you advise. 2 nights in a row is a little frustrating.

@iiNet @ash01 Also experiencing same issue in 3056.

@iiNet Customer number 225043568. I was downloading a large file from co worker when this dropped out. My old adsl iinet service used to do this years ago with huge 10+gig files

@iiNet All devices connected via wifi. No Ethernet. All devices are still connected to router via wifi no internet being pushed through to them. There hase been no changes to my router since it was set up by nbn 2017. I reset the router with no help

@iiNet No they tried to call and when I answered they put the phone down- 4 times

@iiNet is there a issue with the internet in 3055. Completely dropped out never had this before

@iiNet My download speed has been below 1mbps five times in the last hour and below 2mbps most of the other times I measured. Appalling service NBN and this is typical for this time of day.

@PerthCitizen @Ronnie2K @Beluba @NBA2K @NBA2K_MyTEAM @Optus Nope ive been with telstra and iinet nbn... the problem is the park is put on asian/japanese servers every player on the park has delays and lag

@iiNet Thank you for that. Yes.. "The login credentials provided were invalid; please try again. You have 8 attempts remaining before we must temporarily lock your account." - though the same password works for the webmail login

@iiNet I have my work and personal laptop connected and they're both dropping out, still not working at the moment

@iiNet @CalvinS92 Mate, at least iiNet responds! Optus will rarely respond. Plus, the fact that iiNets outage page lists the issue & provides details on it, beats #optarse hands down! Their outage page says nothing and is practically useless except for mobile faults. Trust me, stick with iiNet! 👍

@iiNet Using my mobile network with OPTUS to contact you, but the NBN to my apartment is down. Partner has invoices locked in his email address

@iiNet That looks like a generic email that I'll be dealing with the same type of people on your phones who don't understand the problem and are unwilling to help as I'm not an iinet customer. I need your tech people.

@iiNet Thank you Darren. I will. I am expecting to have a positive resolution as I am rather fed up with having to repeat the issue to countless IiNet service people some of whom don’t even bother to call back when they promise to do so.