iiNet Outage Report
Why is my iiNet service not working?
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If you are having issues, please submit a report below.
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (65%)
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Total Blackout (13%)
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Wi-fi (13%)
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E-mail (4%)
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Phone (4%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Brisbane, Perth and Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Brisbane |
Wi-fi | |
| Sydney |
Internet | |
| Perth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Alison from Conder
(@chifley_alison) reported
@iiNet @richardawa "Richard" appears not to be the only @iinet customer having problems.....
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LeeseyLou
(@Leesey_Lou) reported
Is there something majorly up with @iiNet right now? Can’t access their site or my emails and nothing about an outage anywhere
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Marquis d'Killara
(@pfbt) reported
Hi @iinet. Email not working since 1436h yesterday (25/12/2021). Your website is not responding. Can't get through on 132258. What's happening?
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Greg Long
(@GregLongData) reported
Dear @iiNet - try this: "Dear iiNet Customers. We're suffering an unexpected, system-wide failure due to equipment X at location Y. Engineers are frantically trying to resolve the problem. Next update at X:XX am"
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thewalburns
(@thewalburns) reported
@iiNet you seem to be down Why are you informing your customers about what is happening ?
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🌻 Annie Ryan 🌻
(@AmryanAnnie) reported
@iiNet PLEASE FIX our webmail!!! #iiNetOutage
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Amanda Ralph
(@ralphytown) reported
@Gezza_Lenko @iiNet Seems so. I stupidly deleted my mail app as I thought the issue was on my side. Appears is a bigger issue on the #iinet side @iiNet
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John w
(@johnrw01) reported
@iiNet @StuartSMWalker Surely a bit of hot weather doesn’t causes an ISP to stop providing a service. Seems a bit of a lame excuse. 16hrs is very poor SLA for an ISP esp when the parent company is up and running.
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Adam Dent
(@adamdent) reported
@iiNet are your services down
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kidsglasses
(@kidsglasses) reported
@iiNet @Rebus0906 Only took you 15 hours to advise. Great customer service -NOT
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Greg Long
(@GregLongData) reported
I'll be very interested to hear how @IInet explain the scale and duration of this outage - a single failure point? Outrageous.
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MikeofOz
(@OzMikeof) reported
@iiNet My email is down over Christmas and to say I'm really ****** about it is an understatement..... get it together iiNet.
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2dogs
(@t2d66) reported
@jswharton @iiNet Was on hold listening to back 2 back ads this a.m. for 2hrs 1min 43 secs, then the machine hung up on me. Rang back Billing got to 2 mins 35. Maybe I should let the phone answerers get out back to help the techs. No humans to chat with to pay a bill. Down since last night AEST.
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Cate Metzeling
(@catemetz) reported
@iiNet this is not ok. When you finally fix this outage you need to address your communication plan. No update whatsoever via social media or direct message. Shameful.
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Anthony Butt
(@buttman65) reported
@iiNet Please advise what the issue is with ypur website and emails. Wont be Chpice's provider for this year.
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Keri Arthur
(@kezarthur) reported
hey @iiNet, when are you going to fix your email/webmail problems? Hell, when are you going to put out a simple notice acknowledging there are problems & giving an estimate of it being fixed? Poor customer service
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2dogs
(@t2d66) reported
@iiNet @Rebus0906 been down since last night AEST mate. no pressure.
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Gezza Lenko - Cave Dweller
(@Gezza_Lenko) reported
@iinet webmail server down?
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PlanetB
(@ThePubTest7) reported
@iiNet @WendyBirdOZ You should have announced this issue on your Twitter and Facebook accounts, Surely you have protocols - causes greater reputation damage when it appears IInet are in hiding.
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Tony Egan
(@agegan) reported
@dave_it @iiNet @iiNet no broadcast msg on their helpline. not indication of wait time. can't access toolbox. most URL containing iinet failing. email down for over 12 hours now
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Mr.G
(@chucker4x4) reported
@iiNet no emails since 24/12 … sorry this is not good enough when paying top dollar for a internet service. No communication either.
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AJT - get vaccinated!
(@littlemissaj65) reported
Hey @iiNet when are you going to say something about this massive outage?!
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2dogs
(@t2d66) reported
@kidsglasses @iiNet @Rebus0906 Should stop thousands of us 'spend & saving' today. Must be super super serious issue. Wonder what is behind this..... On hold on phone 1:10 min hearing ads back to back. Email down. What mess. Error 522 Ray ID: ***** 2021-12-25 22:41:36 UTC Connection timed out.
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Denyse Whelan. #head&neckcancer #survivor
(@DenyseWhelan1) reported
from
Central Coast, State of New South Wales
No connection to @iinet where my blog is hosted & emails emanate . ... are systems down in WA because of heat? No #pcr result either after >48 hrs @histopathology not taking phone calls. Need to #email instead. Used gmail account Please share what's happening @iiNet
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Esteem Ceilings
(@ECeilings) reported
@iiNet @Rebus0906 @iiNet so if I miss out on submitting my project quote I will not be happy. The lack of communication is the most upsetting thing no customer service anymore from you guys.. Going downhill very fast
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Helmut
(@Ocean4011) reported
@iinet. Email and webpage down but NBN appears OK in 4011
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Neale Blackwood
(@ExcelYourself) reported
Hey @iiNet is your website and email down?
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Rebus The Terrible ✳️ ✳️ ✳️
(@Rebus0906) reported
@iiNet Never had a problem before in all my years with iiNet You have my total confidence.
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Kevin
(@kcilliers) reported
@iiNet is having a problem with emails. Also their home page is not accessible. Mostly I've never had problems with @iiNet in over 20 years with them, so there must be some pretty major issue going on......
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Dan Read
(@DanRead3) reported
@MikeCarlton01 Dozens of @iiNet customers have been tweeting about this for over 12 hours - no response until about an hour ago. And no ETA on a fix… Appalling service