iiNet Outage Report
Why is my iiNet service not working?
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If you are having issues, please submit a report below.
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (81%)
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E-mail (7%)
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Total Blackout (5%)
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Wi-fi (5%)
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Phone (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Melbourne, Sydney, Perth, Brisbane, Adelaide, Hobart and Santa Barbara.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Perth |
||
| Perth |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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AJT - get vaccinated!
(@littlemissaj65) reported
Hey @iiNet when are you going to say something about this massive outage?!
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Joel josias
(@uglyretard) reported
@iiNet @radford1975 Wrong, my internet is also down. Extreme weather events implies something out of the ordinary, not just a hotter than usual day. There was no response yesterday when this happened. Does iinet just hope nothing goes wrong?
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John w
(@johnrw01) reported
@iiNet @StuartSMWalker Surely a bit of hot weather doesn’t causes an ISP to stop providing a service. Seems a bit of a lame excuse. 16hrs is very poor SLA for an ISP esp when the parent company is up and running.
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Don’t grow up, it’s a trap 🦘✳️💉
(@stejwill) reported
@iiNet exhibiting its usual levels of customer service I see, all services down with no explanation. At least my @Pentanet_ISP connection is working, but my iinet email account is dead. Merry Christmas!
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Suburban Stocks
(@croydon_of) reported
@sspencer_63 @iiNet Second day it has been down. They are not even acknowledging the scale of the issue.
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AnnMarie Chamberlain
(@AMadelaide21) reported
@iiNet hey guys any chance we can get some idea when your outage affecting email etc will be fixed
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Suburban Stocks
(@croydon_of) reported
@iiNet @DewsMonique It's been down for 2 days. If one event in WA takes down all your webmail across Australia you should get out of this business.
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Randy Goldberg
(@RgtempMarc) reported
@iiNet hi guys and gals. Any estimate on when services (eg email) might be restored? I'm assuming you had a shut-down because of the temperatures.
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🐀🕯LipsZipped - power to proles ✊🏼. We vote.
(@LipsZipped1) reported
@iiNet - WTF is with no email / webmail since yesterday? And no way to find out what’s going on?
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Carey Curtis
(@Urbtransplanner) reported
@iinet no email outage for past 24 hours in Nannup - website outages page is not working either - please advise
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thewalburns
(@thewalburns) reported
@iiNet you seem to be down Why are you informing your customers about what is happening ?
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Teddles
(@TeddlesDisFixie) reported
.@iiNet a statement or ETA on when we can access our emails accounts or possibly cancel our credit cards if they’ve been compromised would be fantastic.
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Janus Pitt
(@tantryl) reported
@iiNet is there a service outage in Bunbury/South Bunbury? I'd check the outages page but, well, you know.
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Denyse Whelan. #head&neckcancer #survivor
(@DenyseWhelan1) reported
from
Central Coast, State of New South Wales
No connection to @iinet where my blog is hosted & emails emanate . ... are systems down in WA because of heat? No #pcr result either after >48 hrs @histopathology not taking phone calls. Need to #email instead. Used gmail account Please share what's happening @iiNet
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Eve Stafford
(@eve_staff) reported
@iiNet Service is out. No emails. No phone access either. Please post a statement on here @iinet.
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Stuart
(@StuartSMWalker) reported
@iiNet Thanks for the update John. However, given that I believe this has happened before, it sounds like it's high time to update the aircon/generators/insulation etc on this particular data centre (or even move to a new data centre?). Any hardware issues?
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Derek@月極グループ
(@ilesquire) reported
@iiNet @_HenryRoss Stock answer to every query! How about a time line for a fix... more than 24 hrs down now!
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Juno
(@GiraffesRule1) reported
@MikeCarlton01 Seems they have a problem Australia wide. Would be good if someone bothered to post on their Twitter account to inform us what is happening. @iiNet
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2dogs
(@t2d66) reported
@jswharton @iiNet Was on hold listening to back 2 back ads this a.m. for 2hrs 1min 43 secs, then the machine hung up on me. Rang back Billing got to 2 mins 35. Maybe I should let the phone answerers get out back to help the techs. No humans to chat with to pay a bill. Down since last night AEST.
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Tim Fountain
(@Tim___F) reported
@CrabbitJimmy All @iiNet servers seem to have been down for a long time. No mail, no status page, nothing nationally. They probably have sent communications - to the mail addresses we can't access. Apparently its related to "weather events" in WA.
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Cate Metzeling
(@catemetz) reported
@iiNet this is not ok. When you finally fix this outage you need to address your communication plan. No update whatsoever via social media or direct message. Shameful.
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Kevin
(@kcilliers) reported
@iiNet is having a problem with emails. Also their home page is not accessible. Mostly I've never had problems with @iiNet in over 20 years with them, so there must be some pretty major issue going on......
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Roger Groom
(@roger_groom) reported
I don't understand, it's like I'm missing the obvious. Major @iiNet outage for ~20 hours but no ack or update at all. Nothing on their socials, no SMS, nothing. How can they have such poor handling of a major outage.
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FG
(@FGecolarge) reported
@iiNet Hi Guys I see the website is down due to a weather event.......so says the website - the Twittier account is a useful way to inform people...
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🌻 Annie Ryan 🌻
(@AmryanAnnie) reported
@iiNet PLEASE FIX our webmail!!! #iiNetOutage
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Peter Metzeling
(@OttoVonT) reported
@iiNet @_HenryRoss What BS is that answer @iiNet ? Email has been down since yesterday and zero comms until this morning..
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Neale Blackwood
(@ExcelYourself) reported
Hey @iiNet is your website and email down?
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Zita @ It's Time...
(@zeet79) reported
@iiNet webmail not working last night or today??? What’s going on?
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Cameron Loy
(@cameronsloy) reported
.@iiNet 24 hours the email servers are down in Victoria. Do you have an expected time to fix as yet?
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Jaymz 🤘
(@AceF1910) reported
Would be great @iiNet to tell us about the issues. Not good at customer relations are you iinet. #iinet