iiNet Outage

@orlyjamie @iiNet @NBN_Australia It went like this: TPG buys iinet > "We wont change our service" > iinet service immediately goes to poo. NBN has always been munted.

Bit over the bad service @iinet 🙄 Long term customer thinking of changing.

@NBN_Australia Yeah, I know. As you can see from the notices, it is our provider sending the outage notices. There is obviously nothing @iiNet can do to fix this issue - this is entirely with you, so please stop trying to shift the focus.

@iiNet Will be cancellling my service as the only time I get a response in a reasonable timeframe is via Twitter....which is useless...

@iiNet internet keeps dropping out every 5-10 mins in New Farm. Any chances of sorting your **** out?

How good is @iiNet at business support... rang up Sunday last week and as usual closed....promised a callback.... received today 5 days later.... if you want any type of service use anyone but @iinet

@NBN_Australia You’re joking, right? It is @NBN_Australia who are causing the connection issues - not our home infrastructure or @iiNet. You need to not schedule works during normal work hours.

@iiNet service continually dropping out several times a day. Happened 3 times already today in Thornbury 3071.

@oldgreynurse @iiNet I don’t blame iiNet - this issue is with @NBN_Australia scheduling their ‘upgrades’ during the working day. We have a HFC connection that dies every time it rains, and now they cut us off when we need it for more than just Netflix.

last time this is a smuggling contraband and fixing it up and dusting it down correctly with all T crossed and i dotted @iiNet

@iiNet why is my internet down?

@iiNet literal decades with this provider and I’ve finally had enough. Offshore terrible support where you used to get technical local support. Websites down for days with no help. Shows what happens when a good business model sells out. #worstsupportever

So glad i chose @Optus i'm glad to have them! Found @iiNet a bit too slow and their choice of modem to be worse.

@iiNet service out again what kind of service are you providing

To @iiNet your internet service is crap, we have unlimited data at home but a lot of the time **** don't load, iv always got to change to my own mobile data. Now tell me, why are we paying a monthly fee for somthing that only works half the time?

@iiNet service out 3222

@iiNet no iiNet service in Clifton Springs 3222. For 30 minutes. Disconnected 6X since 13.00. What’s happening?

@iiNet Day 16 of no internet service. Since I can’t watch movies thought I’d start a daily diary on your Twitter feed.

@iiNet In horrid resolution because you idiotic **** heads cant seem to manage to process anything close to consistent speeds.

@iiNet I wouldn’t say elected, I would say forced to, based on your company customer service model that does not act on urgent issues and does not provide onshore service unless it is costly not to.

@iiNet Hi Chris, thank you for referring us back to the customer service team who we are unsatisfied with due to poor level of customer service, we are underwhelmed and disappointed that you can’t provide your no.1 service standards once again

@iiNet wish I could get the no. 1 customer service you pride yourself on. I haven’t had the internet service for two weeks and your customer relations team made it clear they don’t care, even though there are vulnerable people who need it.

@iiNet We got a call back this morning and it’s back up. The @NBN_Australia was at fault, outages in our area all week. Thanks also to @TurnbullMalcolm for his crap NBN legacy.

@iiNet @lockskat 3G would be fine.... if it was working. Redbank Plains and Springfield Central in Queensland is getting ZERO internet service. No 4G, no 3G, not even a mildly amusing H+ on my screen. Zero Data. Honestly, this is what you get for sourcing us through the dumbest provider, vodafone

@iiNet I’ve been through this over and over. You know who I am. You have my case file. I’ve informed you over and over that changing weather is also a factor but it’s never taken seriously.

@iiNet obviously, 2 weeks notice wasn't enough for the relocation order/request. Also, how come you never call back even when you said you'd call back 5 days ago? Almost 1 week in the new apt and still no Internet, which I'm of course paying for...

. @iiNet my internet has gone down 63 times today why is that

@iiNet If this issue isn’t resolved by Thursday I have no option other than going to the TIO.

@iiNet I have been dealing with one of your o/s call centres for two weeks, this is why I asked if there was an escalation team in Australia. I have no issue with dealing with offshore teams but when there is an issue that isn’t getting solved I would like this escalated to a team here.

@iiNet Liz, sorry but I have dealt with numerous different staff over the past 2 weeks with an unacceptable level of service. It’s such a shame you’ve moved escalations offshore. I will be leaving iiNet when I am able to get nbn installed.