iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (86%)
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Total Blackout (7%)
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Wi-fi (5%)
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Phone (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Santa Barbara, Melbourne, Adelaide and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Santa Barbara |
Internet | |
| Sydney |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Bean
(@DegenRacing) reported
@iiNet Get off your high horse. You mess up and threaten debt collection. You think a couple of words is worse than ruining someone’s credit? Like I said, I’m done with your service.
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Áine✨
(@lmaoaine) reported
@iiNet my internet has been dropping in and out for the last several weeks in Perth… any way to fix this? It’s disrupting my work and I’m looking at switching providers if it cannot be sorted.
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John Lindsay 💉💉💉💉
(@bigjsl) reported
@elronxenu I’m a Director of the TIO so I can’t bring a complaint directly & I wouldn’t for $0.04. That this is a repeating pattern means no one is likely to fix it even though the transaction fees are costing @iiNet Would be trivial to goose the Rumba minimum to $1 :-)
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Sabina
(@biney77) reported
@iinet I used to recommend you as you had great service but in the last decade it’s been rubbish with dreadful offshore service. Can we go back to being able to talk to someone locally? Is there a time of day that I can do this?
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Parra Bandwagon
(@steedencentral) reported
@iiNet hi - I’ve got an old Fetch TV box that I have never used. Is there a way to return it?
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Katie Ellis
(@Connorloki) reported
@iinet is there a problem with your ultra fast internet in the ACT (2614) since last night?
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Pardeep Grewal
(@Par_Grewal) reported
@iiNet I dont appear to have any internet #service. Can you please confirm Postcode 2025
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Threadmark IT
(@Threadmark_IT) reported
@RoenDavis @iiNet It could be any number of those things. I usually find its outdated or defective modems which is a good idea to keep them updated. Its really frustrating that CPE's don't last these days. I recommend a modem with pfsense. I never seem to have issues when pfsense is installed.
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Elaine Benes
(@reay07) reported
from
Canberra, Australian Capital Territory
@iiNet we have been having daily intermittent internet drop outs to our wired and wireless devices for a month. After 3 call to your tech line and following all instructions we are frustrated and at a loss. Each call is an hour and no help. We believe its a fault outside our home
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night
(@NightyNo) reported
@iiNet you guys gonna fix your Iptransit issue yet? ( on squad) im part of a 9k player au discordsever on discord and alot of people are getting tired of high pins cos of this...
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apes together strong 🦍
(@0x4170654d616e) reported
@iiNet Hi, will you support iPhone 14 eSIM? I wish to buy one but not sure if iiNet will support it and I'll be stuck.
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Sushi Sushi
(@JohnDGhost) reported
What is this world coming to just rang to confirm why my @iiNet account has been changed for some reason, next thing a rooster 🐔 is crowing in the background #GimmeASpell please #20 plus years as a customer, can’t complain about service though, there is zero service
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Bean
(@DegenRacing) reported
@iiNet No. I’m done. Continually dropping out and now you’ve had a billing issue with no change to my details and you threaten with demands and debt recovery. ***!
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The Iron Xenu 👾💉💉💉🦠
(@elronxenu) reported
@iiNet @bigjsl Invoicing a customer for 4c is silly; rumba used to not create an invoice if the amount was under $10. Bring that back, or make it $5 to cope with the minimal mailbox charges. Maybe it's time to charge the CC fee at point of payment, not as a billentry.
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freddstid
(@freddstid) reported
@iiNet some devices in the house are not connecting to the internet and isn't showing up. The bot is quite close to the devices to. How do we fix this problem?
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anthonyspiteri.net
(@anthonyspiteri) reported
Very interesting that one of the biggest Internet Service Providers here in Australia @iiNet is putting UP broadband prices for their plans. Blaming @NBN_Australia ... generally speaking in the price vs value vs speed battle it's usually speed and value that go up.
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Jonosc
(@jonosc11) reported
@iiNet hi is there an issue in highton (3216) with cable? Not working/painfully slow.
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Tom Osborn PhD, FRSA, Etc.
(@call_me_tomasso) reported
What is happening with @IINET's toolbox. I can't login. I can't reset the password. Various broken responses for both. I called 132258 and no success, but the issue was escalated, BUT NOBODY CALLED me BACK.
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Jo
(@Supergirl696969) reported
@iiNet Your internet is awful
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Prof S Dov Bachmann
(@SdBachman) reported
@NBN_Australia @iiNet - would be nice if you were to notify customers re #outages - no service in 2614 ACT
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Stewart 🇦🇺
(@parrotsdream) reported
@iiNet Fix the darn internet dropping in and out in Jimboomba, and no 2 different technicians have all ready visited the premises this is on you and not my end. We pay for a service that you are failing to supply.
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Z 🇦🇺🇦🇺
(@zoemh_) reported
@iiNet so your new home wireless is pretty **** but for $50/mnth I guess I’ll take ****. Def not faster than NBN 12, so slow Netflix keeps crashing #**** #iinetshit
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Sabina
(@biney77) reported
I’ve been a customer for 18 years and somehow you’ve now separated my 3 accounts so that I can’t even see them or know what is happening with them. @iiNet
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freddstid
(@freddstid) reported
@iiNet internets been running slow every now and then since the planed maintenance from last night. Do I need to re set the box? If so how long does it need to be off for
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John Lindsay 💉💉💉💉
(@bigjsl) reported
@elronxenu @iiNet I vaguely remember being in a meeting that discussed card fee charging. It was lowering the minimum charge threshold that exposed this bug for customers with a single annual charged service.
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GoldCoast_BurntToast
(@nico_tokyoto) reported
@iiNet lots of scam emails posing as iiNet saying payments don’t go through, service about to be disco’d. Logo and all - don’t be fooled people!
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Scott MacLean
(@theneanderthol) reported
Hey @iiNet my NBN is really slow, any help?
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💧Roen Lloyd Davis
(@RoenDavis) reported
@iiNet The 10 minute power cycle appears to have restored the advertised speed. Is the constant speed failure a shortcoming of the devices, the service or the NBN?
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Sean
(@seonf) reported
Why is @iiNet webmail so slow?
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Mandy
(@Wonderwoman1967) reported
@iiNet Postcode WA 6743. Whats going on? It's not working!