Is iiNet having an outage?

@iinet the internet in the Wilsonton 4350 area is down, can't log on!

@deemadigan Our internet was terminated on Friday at 5:46pm because we’ve been accused of reselling our internet service! So we have nothing & their customer service doesn’t work on weekends so they won’t do anything #iiNet ugh! #pissy

@iiNet your service in Brisbane or at least at my house has been lacking so badly cutting out constantly 👎🏽

@iiNet @iiTalW I'm on ADSL2 and currently, nothing else is using it. I'm replying on my mobile, which is not connected to the internet. It's been getting worse for a while. I was regularly getting 5 up, 3 down and could live with it, but this is currently unusable.

@iiNet @iiTalW I’m sure they would, would be nice to have direct contact (a phone call isn’t hard) from your customer service team also before cutting me off. Friday night 6pm emails isn’t great customer service so I have responded to the email survey from@your CEO with a score of zero.

Can anyone explain “May cancel Service to you if (g) you resell the Service or otherwise act as a Carriage Service Provider.” Internet terminated with no notice, don’t even know what that is, thanks for nothing @iiNet, I guess we part ways forever. @mon_marsh #iinet

@iiNet @iiDarryn Thanks for your help. A fault was raised by the phone support team.

@iiNet I’d be more impressed if iiNET actually informed its customers about what it was really doing to improve customer service, call center and it’s self care system rather than empty platitudes. This is not a new complaint.

@iiNet @iiDarryn I’ve been unable to proceed with the phone support as my wife is the billing contact and is not currently available

@iiNet You really need to do something about the noise at your call centre. Is beyond me how you have won any customer service awards and it would make me seriously questions these awards. I have spent valuable time fixing billing mistakes due to your outdated self care system.

@iiNet @iiTalW Tal, as I keep saying, you've been "assisting" me with these problem for 18 months. Nothing is every resolved. Sheer lethargy and the fear of getting into something even worse has stopped me switching to another provider. If only I had the service I had from TIM in Rome ...

wow......what a *********** @iiNet is at the moment, listening in to my parents on a tech support call. Aparently no one is able to receive emails for the last few days and no resolution time available. Worst is you go to their "status page" and saying no issue at all - liars !!

@iiNet I have to reset my modem 3 times a day because it’s not working

@iiNet I pay more for this doo doo internet and get less data a month and with telstra I paid less and got more with better speeds only reason I went with you is because telstra don’t service this new estate, it’s legit like I don’t have internet during the day

@iiNet @iiDarryn Yeah, used Speedtest app - as per the screenshot. The iiNet one was pants as had socket errors (or something) and only did download (105kbs). Logged a call last night & missed call back this evening. In Sydney (apparently not far from a tower 🤣). ADSL.

hey @NBN_Australia and @iiNet you seem to be having an outage in Fremantle 6160.

@Tod_Johnston @iiNet This is ridiculous Tod ... @iinet poor service .... I was very impressed with @Telstra @NBN_Australia Reps I dealt with ...

@iiNet @iimaaj Any time from now is good. But please call with a solution and don't make me start all over again.

@iiNet I cant ring you so I will email help

Trying 2 reconnect 2 iinet service has been worst customer experience I have had. Now connected & keen 2 know why plan says paying 4 VDSL2 plan while modem settings says internet is ADSL. Explains why internet so slow Have been kept on hold 4 over 1 hour waiting 4 tech support 👎🏽

4 hours ringing telcos trying to get reasonable internet. To no avail. 1.28Mbps download is crap. 47km from the centre of one of the biggest cities in the world and treated like I'm in the middle of the sahara desert by @Telstra @Optus @DodoInternet @iiNet @NBN_Australia et al

@iiNet Hi, we've had extremely slow internet for the past few months now, including our neighbors on the same unit complex and iiNet has basically done nothing to help. We live in Rosanna, VIC 3084 and now getting under 0.3 mb/s, 1k+ ping. It's not even usable at this point.

@iiNet @ii_cMay Hi, my ref no for the fault is 328134525. My issue is I can't receive phone calls and it's been 2 days. I run a small business and all bookings are made by phone.

@boscocasa @iiNet Sympathies, the customer service system is hopeless and the staff poorly trained.

@melb_art_critic @iiNet Totally agree here. Similar experience, the phone line at my business has been out for 2 days and customer service are hopeless. Would advise strongly against going with iinet.

@iinet my initial experience of your service is dreadful. I would strongly advise others to avoid iinet. My business has had no phone or internet for 2 days and no one is taking the matter seriously.

@iiNet @iiTalW They know why the connection is not working but no ETA for the fault to be fixed. The fault was lodged on Mon 29th but the person who took the call failed to 'action' it, that delayed things for two days.

@iiNet @ii_cMay Pretty sure I've already had one extension. Bit behind on my bills due to some centrelink issues.

@iiNet I'm not sorry to say, but I ain't happy with your service. Been trying to get my phoneline up and running again from 2wks ago, and now you asking me for more money to re-activate when you didn't do the job in the first place! My family needs the phone on. Unprofessional.

Being home sick with no internet sucks *****. iiNet reckon there’s no problem. Guys there’s no ******* connection just do your damn jobs please

@albericie @Telstra24x7 iiNet I feel these guys’ customer service is par excellence! (South African call centre), they run off the Telstra network but are infinitely leaner and hungrier for your business and understand the risk if they get it wrong, unlike Telstra.

@iiNet @ii_cMay I simply want your support staff to respond to my request by email as was stated on the request. You already have all the details you need on the request.

@Internode 17271800 67 people in my hood with Telstra outage & 25 with iiNet internode etc outage. We did a poll.

@jurassic_snark_ We had issues with slow speeds through iiNet. We complained, they sent us a new router and the speeds have been much better ever since.

@iiNet how much longer for internet outage in armadale wa 6112

@iiNet @ii_cMay Your issue tracker already has all the required details. You can follow up from there. I am not going to put any more of my time (money) into this.

@iiNet @ii_cMay Yes, get your staff to read and follow customer requests. If they do that then my enquiry will have been dealt with.

@iiNet @iiWaheeb I was promised a 10am 'priority' call from tech support to address the no-show of the tech yesterday. A week without connectivity. Another lie. #iinet #tpg #nbn

@iiNet @iiTalW You can pay for my mobile data until you rectify this shitty internet service.

Nice chat with iinet rep disconnecting my service due to move... She wants to pray to god that I will have a speedy recovery from hip surgery.. I said he might feel conflicted seeing how he created my genetic hip problem in the first place...

@iiNet I phoned tonight to cancel my internet connection and I don’t know if it’s being cancelled or not, I wasn’t told anything about a final payment , all I was told was “you are not on a contract and can you respond to the customer feedback survey”. 😡

@TheRiffJet @iiNet Been like that for years... can’t hear a thing, too much background noise. Very poor service.

@iiNet @iiWaheeb Wasn’t for my service ‘‘twas my brothers .initial customer service wasn’t great .had a rep hang up on me when I asked to follow up the delivery with the warehouse and the 40 min call that lead nowhere with activation but glad someone called and got it sorted finally

Hey @iiNet, our home net quota has gone up in smoke - chewing 1gb+ 24/7, with nothing running and noone home. Has happened previously too... Wife is cranky she can't stream @brideprejudice. HELP!

@iiNet @iiWaheeb Thanks . The service is now activated

What ******** is going iinet with that useless noisy call center in South Africa. No one can hear anything. @iiNet #iinet

@iiNet been on the phone for 30mins trying to get my cable service activated for some reason it hasn’t been when the modem was delivered

@albericie @Telstra24x7 Iinet naked dsl. Never had a problem.

@albericie @Telstra24x7 If you try and leave Telstra they will hound you up to 3 years, letters, than telephone calls if you hang up on them they will ring you and hang up on you. then robocalls. But its worth it in the end. Be mindful iinet is owned by TPG.

@rainey_knight @albericie @Telstra iiNet customer service has reportedly gone to the dogs since sonce thwy bought out bye TPG (predictably seeing a series TPG have a reputation for low price with very low customers service quality).

@albericie @Telstra24x7 I left @iiNet after weeks of no service. Joined @Optus and they weeks to set up our connection. They also lost our payment and suspended our service because of that. Quite impressive in a way

@albericie @Colinja21771976 @Telstra24x7 No I have found iinet to be really good. Since connecting to the NBN I have had no problems with wifi.

@suzit500 @BlairK_Aus @raywilton4 @albericie @Telstra24x7 Yep Telstra are Crap iinet are the best for customer service and $20 cheaper a month

@iiNet Taken me 2 hours to get help still waiting

@iiNet Slow wifi for weeks can’t access my Zoom calls

@albericie @Telstra24x7 IInet was good (almost no down time), but when TPG bought them, they had more issues. OTOH, their call centre has been good to talk to.

Have been with IiNet for years, very few problems or outages!

@albericie iiNet, been with them for fourteen years from Dialup, Adsl+ and now NBN. Problem is of course you still have to rely on Telstra infrastructure lol...

@albericie @Telstra24x7 I'm with iinet and have had no problems. Switch over was easy. No landline phone. VoIP.

@albericie @Telstra24x7 I use iinet. Cheaper tjan Telstra, better service, never had a problem & that is in regional Australia, not well serviced Sydney like yourself