iiNet Outage

Is iiNet having an outage right now?

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

 Problems detected at iiNet

iiNet problems in the last 24 hours

iiNet Outage Chart

November 14: Problems at iiNet

iiNet is having issues since 07:00 AM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Total Blackout

iiNet Outage Map

The most recent outage reports and issues originated from Perth, Brisbane, Sydney, Maylands, Melbourne, Traralgon, Bentley, Canberra, Adelaide, Geelong, Albion Park, Capalaba, Hobart, Kensington and Norwood and Maitland.

Perth Internet
Perth Total Blackout
Brisbane Phone
Perth Total Blackout
Perth Total Blackout
Perth Internet

iiNet Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:
  • HC_Muscleman ASX_muscleman 💓 (@HC_Muscleman) reported

    Real problems with internet provider @iiNet this week. Will ring @rayhadley2gb today, if @iiNet doesn't contact me to resolve issue. @2GB873

  • RajShresthaSinh Raj Sinha (@RajShresthaSinh) reported

    So disappointed with iinet service @iiNet .The internet has been down for last 12 hours but, no updates from them. #Wellard #perth #Australia

  • AkemManah AkemManah (@AkemManah) reported

    @iiNet Thanks Darryn, let’s hope the problem is fixed soon so I can play my games and watch some anime before I go to sleep!

  • AkemManah AkemManah (@AkemManah) reported

    @iiNet hello, my router has been flashing the “internet” symbol since 3 o’clock when I came home from tafe, also I am able to connect to my wifi but can’t do anything at all, not even google loads, I live in Waikiki Perth Australia. Please help me Thanks :)

  • jose_jay85 Jose (@jose_jay85) reported

    @iiNet Nbn is slower than dial up at the moment in 6164 status page say no issues

  • JakeTheX Jake the X (@JakeTheX) reported

    I've had ongoing problems with @iiNet getting my number ported to their service, which necessitated a TIO complaint to get it sorted. I will be contacting the TIO tomorrow to complain about Telstra.

  • jasonjones19 Jason Jones (@jasonjones19) reported

    @iiNet Your internet must be down too, or only work every half a hour...

  • YazmanM Larry (@YazmanM) reported

    @iiNet Thanks, hopefully the search feature on the Network Status page will be fixed, otherwise useless. Thanks again

  • scallo316 Scal (@scallo316) reported

    @iiNet @YazmanM Luckily I bill out at $150 an hour for tech support, expect my bill @iiNet.

  • YazmanM Larry (@YazmanM) reported

    @iiNet Hi team, thanks for this. The point being that looking up one’s current location does not come up with this issue at all - unless you enter Pinjarra. Entering a ‘surrounding’ suburb (albeit 40Km or more away) comes up with nothing ...

  • Sparrow_65 Sparrow65 (@Sparrow_65) reported

    @BigV2011WCE @perthovalman @weather_wa @RKMac65 @baxlex @Barnsy_Lisa @BunburyWeather @paulmp @drstip @aussie_robbob @ManjitK6987 @ImTheOnlyAstro @BedfordAWS @WendyBirdOZ @TheWAWG @perthobs 26.9 and seems iiNet /Westnet have a “major” outage as @ParmeliaWeather cant post updates

  • ChadMannSC2 Nick - ChadMate. (@ChadMannSC2) reported

    @iiNet Yes, still having issues.. connected, just high ping.

  • jasonjones19 Jason Jones (@jasonjones19) reported

    @iiNet It's a NBN Outage. Whole area of 6164 seems to be effected.

  • artemis_s_moon Artemis Moon (@artemis_s_moon) reported from Melbourne, State of Victoria

    @iiNet so my 5GHz network disappeared leaving me only my 2.4GHz and having to reset every device we have 🙄 Freaking. Annoying. Thanks

  • Murk_Loar Sir Lurks More KBE (@Murk_Loar) reported

    @iiNet No net again in Rockingham 6168. Fault site says 'there are no outages in my area'. I beg to differ. And yes I saw your last responses to others with the outage memo. No mention of Rockingham on there.

  • enoslis Lis (@enoslis) reported

    @iiNet Our NDSL in 2015 has been down for 90+% of the time over the past 10 days, & 100% the last 2 days. No listed outages but neighbours reporting similar.

  • wade1981 wade pilat (@wade1981) reported

    Not answering anyone about the outage does not work well for being number 1 in customer service @iiNet

  • Garbs_7 Liam Garbin (@Garbs_7) reported

    @iiNet Mine and many other people's internet has been down for about an hour, but your website still says there's no issues. Still waiting on a call back...

  • serum7six Serum7six (@serum7six) reported

    @wade1981 @iiNet Shit the tin down in Bunno as well. Logged into modem and says dsl is fine but dhcp is cactus. @iiNet also lots of similar responses on other status check websites.

  • ParryAustin Austin Parry (@ParryAustin) reported

    @iiNet seems to be an outage in Mandurah area

  • the_real_arrand Arran Davis (@the_real_arrand) reported

    @iiNet Just for the record, unless you pay your staff very poorly, the total cost of @iiNet managing this complaint should have already exceeded the actual cost of the refund.. That's pretty messed up

  • the_real_arrand Arran Davis (@the_real_arrand) reported

    @iiNet is there anyone competent enough to refund my partners account for a service we never received in July 2019. 3 months of excuses and stealing a students money #morons

  • ChadStJames Chad St James (@ChadStJames) reported

    5 minutes and then iiNet is going to get the customer from hell. Just sayin

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iiNet What news IInet on actions taken to resolve this service disruption. Now over 3 days.

  • ChadStJames Chad St James (@ChadStJames) reported

    iiNet sort you bloody shit out!

  • myagender shay. (@myagender) reported

    @iiNet No problem. Invoice no 114801449.

  • KateSharma1990 Kate Sharma (@KateSharma1990) reported

    @iiNet We've been through multiple phone calls at this point, there is no outage. If someone could actually call us as we've been told they would that would be fantastic. Sorry to be snarky with you but it's a bit ridiculous at this point.

  • goodfueleconomy The bad boy of Albanian wrestling 🤼‍♂️ (@goodfueleconomy) reported

    @iiNet Issue still persist when only laptop is connected via ethernet

  • philotim0 Nacho (@philotim0) reported

    @iiNet And it's down again.... What am I paying for...

  • Ayeej_twitch AyeeJ (@Ayeej_twitch) reported

    @AngelNea_ @iiNet I know exactly how you feel :( hopefully it's only a temp issue

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iiNet This is becoming a serious issue for us. I will be pursuing other options if this is not fixed quickly

  • AdamMarsters Adam Marsters (@AdamMarsters) reported

    @iiNet I was, for 1 hr 24 mins. Fetch told me you guys could unlock boxes to make them retail versions so FTTB customers who are locked out can still use the box (save buying new box +enviro cost). Manager says you have big issues with IPTV team. Guess I'm off to another ISP tomorrow 😬

  • Scottles28 Caryn (@Scottles28) reported

    @iiNet Sorry don’t have an old phone. It was slow the other night but nothing major.

  • Marcusgibson Marcus Gibson (@Marcusgibson) reported

    @iiNet You are an utter mess. FTTB down for a week. Called Help. No problem with account, all paid up, troubleshoot outage, run tests, tech comes out... Meanwhile cancellation notices are arriving by text msg and still no internet. I’m moving my website and domains to @GoDaddy

  • philotim0 Nacho (@philotim0) reported

    @iiNet If they actually know what the issue is (per previous message in this chain from Chris) and won't waste my time; please have them call me at 8:30pm tonight CBR time. Cheers.

  • redimade2 R. Czajka (@redimade2) reported

    @iiNet Thank you. They did. Just got sms from TransACT today to call them to activate the cable connection, which has now been done. Does this mean iinet service is now active or yo will let me know when it is. Thanks.

  • YesIWatchReali1 YesIWatchRealityTV (@YesIWatchReali1) reported

    @iiNet Invoice No - 115209557 don’t know how that’s going to help the @FetchTv problem

  • YesIWatchReali1 YesIWatchRealityTV (@YesIWatchReali1) reported

    @iiNet MobWives on Spike channel cant hear them talking background noise music is all you can hear- turned box off still the same #Help

  • highhorsebks russ (@highhorsebks) reported

    @iiNet it looks like the problem is now being handled via the facebook page. Thanks

  • highhorsebks russ (@highhorsebks) reported

    @iiNet Customer for 12 years - switched adsl to NBN. You failed to transfer my voip number. Despite promises to rectify you have failed to do so for 2 weeks - all those calls lost. No updates. Very upset. Someone sort this out.

  • highhorsebks russ (@highhorsebks) reported

    @iinet I'm very upset. Customer for 12 years - I upgraded ADSL to NBN - you didn't transfer my VOIP number and gave me a new number. Promised to reinstate old no. 2 weeks ago - No progress reports - just avoidance. Extremely disappointing customer service. Someone get in touch.

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iiNet @iiNet I have had no internet for over 14 hours. The Nbn connector cycles through attempting to connect without success. This is an essential service and it is not acceptable to be without internet for so long. Your website says no problem in area!! Wrong

  • JuustRight Juust (@JuustRight) reported

    @iiNet No, looking at twitter it seems other people are having the same problem as me. I just want it fixed by tomorrow.

  • SquizMakesNoise Squirrel🌏 (@SquizMakesNoise) reported

    @AlBendall @TPG_Telecom @iiNet Been with them just as long. Had to threaten to leave if they kept sending me offers for the NBN. Most likely when we finally have to migrate we will cancel and use our mobiles as there won't be any speed improvement given how old and dodgy the copper cable is in this house.

  • tom_wilding Tom W (@tom_wilding) reported

    @iiNet @philotim0 2617 and broken too!!

  • JuustRight Juust (@JuustRight) reported

    @iiNet any outages in Braddon 2612. Extremely slow internet and most websites aren't working at all.

  • Roger23355452 Roger (@Roger23355452) reported

    @iiNet @iiNet I’ve been in contact with Adam from the complaints dept. Since last message you sent where you advised to make a complaint. Someone has got back to me now so I’ll follow it up with them rather than twitter.

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iiNet Ok that an old invoice. Most recent invoice issued 3 Nov 2019 for customer no 1183673589 and invoice no 696059314.

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iiNet Our customer number is 220180740. I spent 50 mins on phone this evening only to be told there is a network outage in our area. If this is not the case then not only have I been misled but we continue to have no answer to why our internet is down

  • BangerzGab24 Gabby Neill 🏳️‍🌈🏳️‍🌈🏳️‍🌈🏳️‍🌈 (@BangerzGab24) reported

    APPARENTLY, my DNS server on my computer is BROKEN!!!!!!!! PLUS, @iiNet’s Network Status page is saying there is an VDSL outage near me! I DON’T KNOW HOW LONG IT’LL TAKE FOR THEM TO FIX IT!!!!!!!!! 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • grumpyeconomist David Briggs (@grumpyeconomist) reported

    @iinet don’t say there is an outage in Brighton on website. However after 50 mins on phone trying to diagnose lack of internet they finally reveal there IS an outage. #nbnfail

  • Daniel5Faulkner Dan Faulkner is a pumpkin (@Daniel5Faulkner) reported

    @iiNet I'd prefer to not have another tech since, considering they said nothing was wrong last time and send me a new modem because then maybe I won't have an issue

  • ZageeTotalnegro Zagree Negrit (@ZageeTotalnegro) reported

    @iiNet @ItsJustAlexAU I am having the same problems.

  • ultimablackmage Jean-Paul Bartolomei (@ultimablackmage) reported

    @iiNet I don't blame you guys for the issue. I blame Telstra & the fact they keep delaying is affecting me & more importantly my mother. What's worse is when NBN is turn on here, they also control maintenance there.

  • ultimablackmage Jean-Paul Bartolomei (@ultimablackmage) reported

    @iiNet It's now delayed to Nov 14. 3 delays! That 2 full weeks no internet, not including what I lost prior when the preemptive fault fix happened that I wasn't notified would happen... which is an extra 4 days. Assuming it gets fixed, that's a total of 18 days from Oct 24.

  • ultimablackmage Jean-Paul Bartolomei (@ultimablackmage) reported

    @Telstra thanks to your technicians buffoonery nearly 3 weeks ago my @iiNet internet service isn't working! You went to preemptively fix a fault at the exchange & I've had an outage that's been going on for weeks. Your monopoly over the copper network & maintenance is appalling!

  • ultimablackmage Jean-Paul Bartolomei (@ultimablackmage) reported

    Still no damn internet! Suppose to be fixed, but Telstra technicians aren't doing their jobs & now I have to wait for iiNet to tell me the excuse Telstra gave them tomorrow & how much longer I have to wait. Oh but everything online is SUCH A GOOD IDEA!!!

  • tumeknet Jordan Taylor; Tumek (@tumeknet) reported

    @iiNet Being in touch isn't the problem. I've spoken with someone every day for over a week. Results are the problem.

  • GabeStanes gabe stanes (@GabeStanes) reported

    @iiNet @ultimablackmage Could you get somone to fix the wifi in stawell its been very terrible for a good week please i have been losding three different tweets at you for 5 minutes fix you stuff

  • brendanlasker Brendan Lasker (@brendanlasker) reported

    @iiNet hey unfortunately we have no old phone! Help!