iiNet service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

• Internet (64%)
• Total Blackout (15%)
• Wi-fi (8%)
• Phone (8%)
• E-mail (6%)

Live Outage Map

The most recent iiNet outage reports came from the following cities: Sydney, Adelaide, Melbourne, Canberra, Brisbane, Williams, and Perth.

City	Problem Type	Report Time
Sydney	Internet	4 days ago
Adelaide	Wi-fi	6 days ago
Sydney	Internet	13 days ago
Sydney	Total Blackout	13 days ago
Sydney	Internet	14 days ago
Sydney	Total Blackout	14 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manni D (@TheRealManniD) reported 1 minute ago

  @iiNet Is ultra VDSL down in Torrens ACT?

• 
  Nik (@dalekman9999RP) reported 3 minutes ago

  @iiNet i have sent a message. Having issues currently.

• 
  cyph (@imcyph) reported 4 minutes ago

  @iiNet **** you let me switch isps i hate you so much

• 
  Rancey (@NotAlexRance) reported 8 minutes ago

  Iinet has been down in Geelong for the past 6 hours and there hasn't been an actual update for 4 hours what is going on?! @iiNet

• 
  Diane Dromgold (@DianeDromgold) reported 9 minutes ago

  @wyvernsrose @iiNet I don’t get it! They are weird in providing support.

• 
  djtj (@djtj17) reported 11 minutes ago

  @iiNet is there an outage in Yarralumla ACT?

• 
  John Morgan (@Johnymorgz) reported 14 minutes ago

  @iiNet my internet on HFC also down in Grovedale, Vic was down last night when I went to bed. Nothing showing on website

• 
  🥷🏽 Zack 🥷🏽 (@ZackP1ngu) reported 14 minutes ago

  Hey @iiNet service is normally 90mbs+ but am hitting 1.5 atm. Is there issues in the Malvern area…

• 
  kalowi (@DrStuartHawkins) reported 15 minutes ago

  moved to New Zealand and @iiNet won't let me close my broadband account without verfifying identity with an Australian ID which I don't have because I am not Australian. 2 weeks of doom loop. Worst internet provider ever.

• 
  A Bloody Nice Chap (@Abloodynicechap) reported 16 minutes ago

  @Telstra @iiNet No- I report faults they instantly say its NBN, yet NBN can't find any faults. 4 months at $90 dollars with no 4g back-up. Shocking service, as highlighted here. I will be over with @iiNet by the end of the month and will recommend everyone else to do likewise.

• 
  Baz Nolan (@BazNolano) reported 19 minutes ago

  Every single time I've watched a premier league match live on @StanSportFC @StanSportAU with my @iiNet fetch box the game has crashed. Shocking service 👎👎

• 
  Miriam Cosic (@miriamcosic) reported 20 minutes ago

  And, @iinet and #TheMessengerCo, I know how to reset passwords in settings and my post-grad in tech isn't helping here. I need actual tech support, tho you're both hopeless in that dept. I haven't had email on one device or another since Aug 11. Now on both, so zero email.

• 
  fozzyb3ar (@KickFozzyb3ar) reported 25 minutes ago

  @iiNet Omfg I've never had a dog **** internet connection or internet issue problem before with you guys I'm very disappointed. I can't stream the only thing is connected in my computer. How can I get verified on @KickStreaming with your dog **** internet 😡😡

• 
  Patrick Sedgley (@sedgley_patrick) reported 27 minutes ago

  @iinet when are you going to restore my home internet connection? I've had many conversations with your support line but they never seem to do anything.

• 
  Gary Young (@Gary_Young2) reported 27 minutes ago

  @iiNet What is wrong with your 4G internet. Drops out all the time & I'm only 10km from CBD in Perth. Customer service is rubbish want you to be at home to test system when I have to be at work. Had a gut full!

• 
  johnjet1 (@johnjet0) reported 29 minutes ago

  @iiNet Discord voice (UDP) stuck on RTC Connecting / No Route on iinet NBN—bypasses instantly with Cloudflare WARP. Known issue with other AU ISPs this week.

• 
  Michelle Sullivan @mis@aus.social (@misullivan) reported 30 minutes ago

  @aimyaimless @BazzaCC I do.. and 2FA is a good thing if done right. There is no opt out, and only works with SMS for @iiNet which is a problem for me.. last month I had a SIM card issue.. couldn’t pay my bill or report the internet outage on the NBN for 3 days because of it. My bank is not the same,

• 
  Dan Mill (@DanMillTraining) reported 31 minutes ago

  With @iiNet shutting down their Hosted Exchange on April 30th, have you decided where you're moving your emails too yet? Spoke to a few businesses this week who are either in progress or have completed their move to @Microsoft365 #Migration #Microsoft

• 
  Anth (@Anth_Bo) reported 39 minutes ago

  @iiNet hosted email down . I’ve been on hold for 2 hours yesterday and 1 hour today. People are trying to run businesses. What the hell is going on

• 
  Commander In Chief (@iamshaunbailey) reported 41 minutes ago

  Hello @iiNet Can you please explain how you can take the working phone number of an 82 year old woman and make it so the only calls it can receive are from you, nobody else can call it. YOUR JOB IS TO PROVIDE A PHONE SERVICE YET YOU HAVE FAILED TO FIX THIS PROBLEM FOR MONTHS

• 
  nbn® Australia (@NBN_Australia) reported 43 minutes ago

  @Books4566 @iiNet If an unplanned outage is listed, our teams will be working hard to fix it as quickly as possible and will keep your service provider updated. If no outage is shown but your service is still down, please contact your provider so they can investigate further. Thanks, Stanley 2/2

• 
  Hans Gruber3 (@Hans_Gruber3) reported 48 minutes ago

  @iiNet guys still having big ping issues on MW2… please help 🙏🙏🙏

• 
  Rod L (@lavo96) reported 50 minutes ago

  @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

• 
  redleafelf (@redleafelf) reported 51 minutes ago

  @iiNet we have now experienced a full week of nbn outage and have been given a ring around between you and @NBN_Australia nbn tells me @iiNet reports the fault but you say you don't have details. Not good enough from both.

• 
  Zane Elzein (@Zanelzfd3) reported 52 minutes ago

  @iiNet can't access my iiNet toolbox to work on moving my hosted exchange emails over, been on hold for over an hour so far and have been facing this issue since yesterday.

• 
  James Ladd (@jamesladd) reported 53 minutes ago

  @iinet is there an internet outage in Victoria (nbn)?

• 
  Aussie Outlier (@aussieoutlier) reported 54 minutes ago

  Thanks @iiNet for the seamless mobile transfer from Telstra. Does it cost me to use the voicemail service btw?

• 
  H u m e r u s 🏳️‍⚧️🏳️‍🌈🇦🇺 (@YoureSoHumerus) reported 56 minutes ago

  Nothing like waiting on urgent communication with an employer only for @iiNet and @WestnetAU webmail to go down for over 6 hours with nary a peep to even acknowledge it on their social media.

• 
  Graham Lauren (@cloudcitizen) reported 57 minutes ago

  @DodoAustralia’s desperate texts and emails nag it’s time to activate your SIM, when it hasn’t ******* sent them. It has now missed the boat. The wash-up: its service is no better than the idiots @iinet I want to replace. @DodoAustralia is now dead forever to me.

• 
  Nick Karpetis (@NickKarpetis) reported 1 hour ago

  @iiNet I can not access toolbox error 503 service unavailable. When will it work again?