iiNet Outage Report

@iiNet Hi, I had an outage a couple weeks ago and the same issue is back. I don’t have all 4 lights on my NBN box. But turning it off and on doesn’t resolve it. There are no reported outages in my area. Thanks

@iiNet another day of dropouts. And before you suggest I dm you, there is a ticket in the system. But I just want the world to know that your service is putrid and I’m literally counting the minutes until a more viable service becomes live.

@iiNet just letting you know, I think there’s an issue in Collie 6225. Just lost internet. Been fine all day. 1730 WA time

@iiNet Don’t bother their service has good be to crap

@iiNet Very disappointing service by the IiNet provider ever since their takeover been with them for over 30 years they are disgraceful look else where

@iiNet I literally cannot wait until I can finally terminate my service with you. Multiple dropouts every night. I have lodged so many service tickets with you and it just hasn’t been resolved!

@iiNet Thanks but case managers have been assigned about 4 times already and the attitude beyond that is they really don’t give a shite as we don’t get any further return calls it’s all just lip service … you have no intention of resolving the issues

@iiNet what's happening with 5G connection? Had an outage on Sat, came back on but since then Fetchbox keeps saying streaming problem. Some things on wifi works but some don't? Called support 4 times! Neighbour with iinet 5G has the same problem!

@janeaubrey @iiNet As a general principle these types of company’s are not geared towards customer service. Customer service is a dying concept. Solutions by algorithm first, ppl a distant last. The CS functions are generally understaffed and poorly equipped to help. Good luck!

Hey @iiNet. I was supposed to get a call back over an hour ago and am now languishing on hold. Why is it near impossible for you to do customer service?

@iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors

@iiNet @SixersBBL Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors

@iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors

Hey @iiNet it’s not great that your phone has automatically put me on hold for an extended period and then terminated the call twice in a row when your internet service appears to be down.

@iiNet That has been the Twitter response so many times and nothing happens your request has been a common request many times over it’s been over 10 weeks without resolving the problem as an over 30 year customer the past 3 months have been extremely bad service and supply of service

@iiNet Paid my bill. Service allegedly “unsuspended”. Still not working. NBN offline. NOT HAPPY. Nothing touched. Claims they have to lodge a “fault”. Have lost a day’s work. NO ONE IS HELPING. 26YR CUSTOMER #378124008

@iiNet IiNet take way too long to solve issues their problems are never theirs they are their computer systems …. Funny how these people have lost the ability to over ride or control their own systems but that’s how it is … best to look elsewhere

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for a call back. Told 30 minutes, now approaching 60 mins. #iiNet deserves no-one’s business.

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for a call back. Told 30 minutes, now approaching 60 mins. #iiNet deserve no-one’s business.

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for call back. How much more of my f-ing life must I waste on these clowns? #iiNet deserves no-one's business.

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for call back. How much more of my f-ing life must I waste on these clowns? #iiNet deserves no-one's business.

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Even when contacted, waiting for #iiNet support is endless. How much more of my ******* life must I waste on these idiots and clowns?

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Even when contacted, waiting for #iiNet support is endless. How much more of my ******* life must I waste on these idiots and clowns?

@iinet needs to fix their internet. Seriously have never come across such poor internet connectivity and speeds since dial up days

@iiNet Is the toolbox site down at the moment? Can't login.

Hey, @iiNet - what's happening with the Toolbox login? Have been trying for over an hour and keep getting bumped out.

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. From Sydney to Gold Coast, not Australia’s most remote route, #iiNet’s service often non-existent on two separate phones. #iiNet = terrible value and rotten CX

@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO TO AVOID DOING BUSINESS WITH #iiNET. From Sydney to Gold Coast, not Australia’s most remote route, #iiNet’s service often non-existent on two separate phones. #iiNet = terrible value and rotten CX

@iiNet EXCHANGE AND WEBMAIL DOWN AGAIN. We out, thanks for the annual days long disruptions to my business and everyone else. 2 times in 2 months is enough.

@iiNet are you having having issues with exchange emails today ?