iiNet Outage Report
Why is my iiNet service not working?
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If you are having issues, please submit a report below.
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (62%)
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E-mail (14%)
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Phone (9%)
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Wi-fi (7%)
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Total Blackout (6%)
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TV (1%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Perth, Adelaide, Canberra, Melbourne, Brisbane and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Perth |
Internet | |
| Perth |
Wi-fi | |
| Adelaide |
Internet | |
| Sydney |
||
| Adelaide |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Megan Minelli
(@MeganMinelli) reported
@iiNet for god's sake stop emailing me and texting me saying my NBN service is awaiting activation. I'm now reporting this as spam. Given you couldn't connect me at my new address (after 20 days) I cancelled my account 3 days ago - yet you can't even process a cancellation!
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Country Minusory
(@Cipher_Menial) reported
@iiNet Hi, your spam filtering is not correctly obeyin SPF checks. We had an issue with a 3rd party we had in our SPF record and emails to iiNet addresses were being blocked. Our SPF record is marked with soft fail and your servers are hard failing it.
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Comrade Weez
(@weezmgk) reported
@iiNet We're not using mobile data. We're using fixed Fon wifi on one of our neighbours' Telstra services to replace the lost fixed NBN service
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Comrade Weez
(@weezmgk) reported
@ronsondalby @iiNet True. I thought I had a solution to make the NCD light back up after a power glitch, but in this case I think it's the NBN service itself that's down. Powering the NBN DPUs in the pits from the NCDs was not a good idea.
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Christian Gillett
(@cagillett) reported
@iiNet is there an outage in Noeth Melbourne 3051? Just have no internet even with resetting modem etc.
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leigh clark
(@1eigh_c1ark) reported
@iiNet Yep it was/is on.. the flood seems to have died down again anyway, was just wondering whether it was a known issue. Cheers!
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Vaughan Bellamy-Williams
(@veedub3057) reported
@iiNet Hello - I'm having problems with emails sent from your web-based interface reaching UK recipients. They get through to Gmail OK but not to three other UK-based mailboxes/servers. Is this a known problem?
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Christian Gillett
(@cagillett) reported
@klal213 @mountaintrekie @iiNet Definitely something going on. Internet was working and now suddenly has crept down to extremely slow speeds. This is a widespread issue.
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Candice
(@missymoojoo) reported
@iiNet can I please find out why my internet is not working?
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Sara Davies
(@welshbird77) reported
@iiNet no you wont, I have emailed and DM'd and called and you still wont give me my money only a credit, I want my money back @Telstra can you please help me get a service and not take my money when you say you are not going too ?
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Josh Bird
(@Arael_15A) reported
@iiNet in the last week my internet has cut out over and over again last night it cut out 3 times in an hour what is the problem
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Comrade Weez
(@weezmgk) reported
Damn right it's 'consequential' to a disabled pensioner. $50 out of pocket for limpalong 11mbps replacement service is about a week's grocery spend. Not happy @NBN_Australia @iiNet
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Steve
(@Farley14Steve) reported
@iiNet new customer set up internet monday. Still waiting for iiNet to allow activation for fetch tv. Have rung multiple times. If not connected today then I’ll be discontinuing using iiNet. Not paying for something that isn’t happening. Really really annoyed about all this.
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Suzanne Olsen
(@suzannelolsenau) reported
@iiNet internet seems to be slow here in ballarat. Also experiencing geolocation issues which causes everything to be out of whack.
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Roberts
(@DrawnByRoberts) reported
@iiNet 500 Internal Server Error every time I try to manage my Hosted Microsoft Services. Is something broken?
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David Goodhand
(@DgDjgood) reported
@tex_lea19 @iiNet Didn't i warn you about iiNet horrendous service and even worse customer service
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deepa wijendra
(@k2deepa) reported
@iiNet Cranbourne North iinet down.
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Comrade Weez
(@weezmgk) reported
@iiNet You're right, it is a consequential loss- to a disabled pensioner. $50 is more than a week's grocery spend for me. Every time the NBN box dies, that's $25 out of my pocket. Suggest you run this up to customer relations, or I will.
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David Goodhand
(@DgDjgood) reported
@tex_lea19 @iiNet Bwahahahaha i got rid of iiNet over 2 years ago now cause of your horrendous service and customer service ,
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Samuel Jack
(@jackalmuse) reported
@iinet. First of all these employee evaluations masked as "feedback" surveys adopted by your company are unethical and immorral and are based on bad science which will only output unreliable data because most customers are complete *** holes...
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Comrade Weez
(@weezmgk) reported
@iiNet Faulty NBN service blows up every time there's a thunderstorm & the fragile equipment is MY problem? If every other piece of electronics in my house failed with every thunderstorm, that would be reasonable. It's not reasonable.
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Phil Whitehouse
(@Casablanca) reported
@iiNet Seems to be a bit better now…117mbps down, 31mbps up. Guessing you’re cutting over to the new service already. Will monitor and let you know if things don’t improve.
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kla2133
(@klal213) reported
@mountaintrekie @iiNet @cagillett I’m getting an outage in Carlton, 3053
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𝙺𝚎𝚕 𝙱𝚞𝚛𝚌𝚑
(@TheKelBurch) reported
Hi @iiNet please fix my nbn, we want to play Fortnite, we about to get down (get down)
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Michael Bayly
(@dmbayly) reported
@MikeHaydon @iiNet I ditched Telstra after using them for 10 years. Appalling service and overpriced. I use Optus but my usage would be vastly different to yours Mike.
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Christian Gillett
(@cagillett) reported
@iiNet Yep - is it possible if I give authority for them to speak to my housemate? He’s the one at home experiencing the issues
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Melbourne Crypto
(@mountaintrekie) reported
@iiNet @cagillett I’m in similar area and internet down too
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Rob Mayer
(@mayer_rob) reported
@iinet Can you confirm an outage in Belrose NSW. There was a tech working on the pit outside our house yesterday and ever since we have not had any internet
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Anthony Rees
(@AnthonyRees) reported
from
Melbourne, State of Victoria
@Telstra sent me an NBN connection device. It has all the wrong connections. So I called their customer support. The automated service sent me a txt message and hung up. Time to call @iiNet
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Morgi31
(@Morgi312) reported
@iiNet hey I need help my landlord had to do a electrical safety switch test and now I don't have internet I've got screenshots can you please help me Thanks