iiNet Outage Report
Why is my iiNet service not working?
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If you are having issues, please submit a report below.
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (63%)
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Total Blackout (15%)
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Wi-fi (15%)
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E-mail (4%)
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Phone (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Melbourne, Sydney, Brisbane, Perth and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Robert
(@Rossielad) reported
@mivoicetoo @iiNet Called iinet tech support just a message about an issue in West Australia and their techs cant fix it See also to cheap to pay techs over the xmas break @iinet Want a refund of the down time
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Glyn Roberts
(@Glyn_Roberts) reported
@whoisricho @iiNet @ancistroneura Mine went down about 90 minutes ago as well.
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BYFC More
(@ByfcMore) reported
@kidsglasses @iiNet Seriously swap to Aussie! iiNet is nothing what they used to be! Have a referral code but don’t even care if you don’t want it… want better internet, go Aussie. Better customer service too
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Ro Rainbow
(@complexrainbo) reported
hey @iiNet - I haven't had any emails for 2 days as your system is down, can all customers get a refund of the $$$ we pay you ? You are costing me money.
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𝙲𝚛𝚊𝚒𝚐 𝙰𝚕𝚕𝚎𝚗
(@CraigAllenCBR) reported
Wow. Trying to apply for Qld border pass, but can’t complete, as still no PCR results from ACT (2 days and waiting) and now @iiNet email down, so can’t get Qld confirmation anyway. 😞
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Janus Pitt
(@tantryl) reported
@MarcusSpark1980 @iiNet of actual dsl internet service?
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Richo Snrub
(@whoisricho) reported
@iiNet @ancistroneura My internet is down as well. Could it be related to the outage?
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🌻🐝🐝🐝🐝🐝🌻 20 May - World 🐝 Day
(@KBCanB) reported
@AgentBasil @CraigAllenCBR @iiNet Reporting from Stirling...where it's still on the blink.. A suggestion/something I learned/relied on back at the start of this pandemic when my iiNet went seriously belly-up..if you go & sit outside the Woden Library..their WIFi might help with your eMail?
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GeoffCohen
(@GeoffCohen3) reported
@iiNet @Boendy1 why is it nearly impossible to find out anything about this 24hour outage
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Stephen Chalmers
(@ChuckieCh) reported
@whoisricho @iiNet I agree - hopefully they will in future do a lot better on communicating early & often what the issue is & the expected resolution time though.
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Sheridan Jobbins
(@5oh19) reported
Please - somebody tell @iiNet to use their gmail account if they’re having trouble logging on to give us an update on service outage!
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GeoffCohen
(@GeoffCohen3) reported
@iiNet @Boendy1 Get every Radio/TV/Internet investigative unit checking out WTF REALLY HAPPENED
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Gethie_
(@gethie85) reported
Dear @iiNet - try this: "Dear iiNet Customers. We're suffering an unexpected, system-wide failure due to equipment X at location Y. Engineers are frantically trying to resolve the problem. Next update at X:XX am"
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Denyse Whelan. #head&neckcancer #survivor
(@DenyseWhelan1) reported
@iiNet cannot access emails nor receive and send....and my blog, hosted by you, not connecting. What is issue, please? Have tried asking a few times....
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Janus Pitt
(@tantryl) reported
@MarcusSpark1980 @iiNet my inquiry is about FTTN service
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Roger Groom
(@roger_groom) reported
@Stoowey @iiNet I'm not directly impacted by this but never the less I can't believe the handling of it.
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Gethie_
(@gethie85) reported
You @iiNet you are saying internet service is still available so why does it keep dropping out ever 5 minutes and we can't connect to an you site?
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Robert
(@Rossielad) reported
@MikeCarlton01 Tech issue in WA Mike. Call centre says they cant fix it aka @iinet to cheap to pay for techs over xmas break
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Chris Downes
(@olafsbrain) reported
@iinet spreading Christmas cheer with a prolonged outage (>30 hrs) with NO NOTIFICATION and NO HELP. Useless in the extreme. USELESS
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Sheridan Jobbins
(@5oh19) reported
@iiNet Your service is down. Do you fancy posting some information here - or are we all gonna just - you know... hang?
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Richo Snrub
(@whoisricho) reported
You know what isn't going to fix the @iinet outage? Abusing the people running their social media. #iiNet
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Stew GET VAXXED FFS! Redman
(@Stoowey) reported
@roger_groom @iiNet I left iiNet years ago because of their incompetency and terrible customer service. I don't know any close friends that use their service at all now.
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DingoDigital 🇦🇺
(@DingoDigital1) reported
@iiNet @DewsMonique Hi! Due to extremely poor management and ineptitude, we are experiencing regular and ongoing impacts to our customer service operations. We couldn’t give a damn as we treat our customers like rubbish so please go away.
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Neil McLellan 🇳🇿 🇪🇺
(@NeilMc12) reported
@iiNet @AEBayley Find it pretty hard to see how 43 is extreme in WA. Lived there for years, regularly 42, 43. We kept our mainframe running during cyclone Alby FFS, most of Perth was without power. It's called having backup systems, power, network etc etc.
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GeoffCohen
(@GeoffCohen3) reported
@iiNet @Boendy1 Why is THERE NOTHING about the day long outage on the iinet FACEBOOK page !!!!!
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David Hyland
(@davey_h_73) reported
@iiNet @Boendy1 It's more than just email. My internet has been down all day. Relying on my mobile data today. Hopefully you can get it up and running soon.
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Joel josias
(@uglyretard) reported
@jasoncaddy @iiNet Poor John,
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Petra Campbell
(@PetraAu) reported
@Boendy1 @iiNet Iinet doesn’t want to provide email services - takes up too much data. Its sad. Their customer service /tech support used to be excellent
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Marcus
(@MarcusSpark1980) reported
@tantryl @iiNet I’m only having email trouble - I moved to a local internet provider for my NBN service a few years ago. My FTTH speeds with iiNet were slower than my old copper ADSL.
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Jackie
(@JackieMack) reported
@iiNet Is iiNet email down? I can use the internet but cannot get access to my emails