iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (71%)
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Total Blackout (13%)
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Wi-fi (9%)
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E-mail (5%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Adelaide, Sydney, Melbourne, Perth, Brisbane, Sippy Downs, Canberra, Woronora Dam and Moruya.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Adelaide |
Wi-fi | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Petra Campbell
(@PetraAu) reported
@Boendy1 @iiNet Iinet doesnβt want to provide email services - takes up too much data. Its sad. Their customer service /tech support used to be excellent
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Joel josias
(@uglyretard) reported
@iiNet last week, iinet engineer- " boss we have a problem, on Xmas it's forecasted to be 43c but our server room is only rated to handle max 40c" john- "you worry to much bro, nothing will go wrong, in fact everyone can have the day off!" Lol
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Janus Pitt
(@tantryl) reported
@MarcusSpark1980 @iiNet of actual dsl internet service?
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Chris Downes
(@olafsbrain) reported
@iinet spreading Christmas cheer with a prolonged outage (>30 hrs) with NO NOTIFICATION and NO HELP. Useless in the extreme. USELESS
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Gethie_
(@gethie85) reported
Dear @iiNet - try this: "Dear iiNet Customers. We're suffering an unexpected, system-wide failure due to equipment X at location Y. Engineers are frantically trying to resolve the problem. Next update at X:XX am"
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Stew GET VAXXED FFS! Redman
(@Stoowey) reported
@roger_groom @iiNet I left iiNet years ago because of their incompetency and terrible customer service. I don't know any close friends that use their service at all now.
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GeoffCohen
(@GeoffCohen3) reported
@iiNet @Boendy1 Why is THERE NOTHING about the day long outage on the iinet FACEBOOK page !!!!!
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Stuart
(@StuartSMWalker) reported
@iiNet @iinet Oh, and even though email is down, perhaps you could recommend an alternate SMTP provider to use in the short term. This would be v useful for people to able to at least SEND an email to friends/clients stating the situation and maybe even providing g an alternate email.
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Denyse Whelan. #head&neckcancer #survivor
(@DenyseWhelan1) reported
@iiNet cannot access emails nor receive and send....and my blog, hosted by you, not connecting. What is issue, please? Have tried asking a few times....
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Richo Snrub
(@whoisricho) reported
@iiNet @ancistroneura My internet is down as well. Could it be related to the outage?
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Neil McLellan π³πΏ πͺπΊ
(@NeilMc12) reported
@iiNet @AEBayley Find it pretty hard to see how 43 is extreme in WA. Lived there for years, regularly 42, 43. We kept our mainframe running during cyclone Alby FFS, most of Perth was without power. It's called having backup systems, power, network etc etc.
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Janus Pitt
(@tantryl) reported
@MarcusSpark1980 @iiNet my inquiry is about FTTN service
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DingoDigital π¦πΊ
(@DingoDigital1) reported
@iiNet @DewsMonique Hi! Due to extremely poor management and ineptitude, we are experiencing regular and ongoing impacts to our customer service operations. We couldnβt give a damn as we treat our customers like rubbish so please go away.
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Stephen Chalmers
(@ChuckieCh) reported
@whoisricho @iiNet I agree - hopefully they will in future do a lot better on communicating early & often what the issue is & the expected resolution time though.
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π²ππππ π°ππππ
(@CraigAllenCBR) reported
Wow. Trying to apply for Qld border pass, but canβt complete, as still no PCR results from ACT (2 days and waiting) and now @iiNet email down, so canβt get Qld confirmation anyway. π
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Rosalie Bent
(@RosalieBent) reported
@iiNet @radford1975 and nobody actually believes your story. what weather even brings down an ENTIRE NETWORK across the entire country for 24 hours with zero explanation? even now, you've offered no actual information even on your twitter account. Does no one there have a mobile phone to update it?
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Richo Snrub
(@whoisricho) reported
You know what isn't going to fix the @iinet outage? Abusing the people running their social media. #iiNet
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Doug H Nut
(@Hornso43) reported
@iiNet Internet has been down at our place (3217) for 24 hours. Are you able to help?
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GeoffCohen
(@GeoffCohen3) reported
@iiNet @Boendy1 Get every Radio/TV/Internet investigative unit checking out WTF REALLY HAPPENED
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Marcus
(@MarcusSpark1980) reported
@tantryl @iiNet Iβm only having email trouble - I moved to a local internet provider for my NBN service a few years ago. My FTTH speeds with iiNet were slower than my old copper ADSL.
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β³β³π―πππ₯πππ±ππ§the enemy / cave dweller
(@AEBayley) reported
@iinet has been down now for over 12 hours. Error notice has blame on WA weather patterns. WTH... has it melted the network? #iiNet #FAIL
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ashley
(@ashcryptoman) reported
@iiNet email still down Melbourne, sort it.
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Shaun Rushby
(@indianamulder) reported
@iiNet @heymiiike Mate Iβm in Cairns and I havenβt had email since nearly 4pm Xmas Day. There are a large number of people complaining. How can you guys have no issues showing? Your servers need a reboot!
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Ro Rainbow
(@complexrainbo) reported
hey @iiNet - I haven't had any emails for 2 days as your system is down, can all customers get a refund of the $$$ we pay you ? You are costing me money.
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GeoffCohen
(@GeoffCohen3) reported
@iiNet @Boendy1 why is it nearly impossible to find out anything about this 24hour outage
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Gethie_
(@gethie85) reported
You @iiNet you are saying internet service is still available so why does it keep dropping out ever 5 minutes and we can't connect to an you site?
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David Hyland
(@davey_h_73) reported
@iiNet @Boendy1 It's more than just email. My internet has been down all day. Relying on my mobile data today. Hopefully you can get it up and running soon.
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Glyn Roberts
(@Glyn_Roberts) reported
@whoisricho @iiNet @ancistroneura Mine went down about 90 minutes ago as well.
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Sheridan Jobbins
(@5oh19) reported
@iiNet Your service is down. Do you fancy posting some information here - or are we all gonna just - you know... hang?
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Jackie
(@JackieMack) reported
@iiNet Is iiNet email down? I can use the internet but cannot get access to my emails