iiNet Outage Report
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (81%)
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Total Blackout (7%)
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Wi-fi (7%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Perth, Brisbane, Adelaide, Sydney, Melbourne, Hobart and Santa Barbara.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Adelaide |
Total Blackout | |
| Brisbane |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Heidi Herget
(@TObabe64) reported
@iiNet Paid my bill. Service allegedly “unsuspended”. Still not working. NBN offline. NOT HAPPY. Nothing touched. Claims they have to lodge a “fault”. Have lost a day’s work. NO ONE IS HELPING. 26YR CUSTOMER #378124008
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Michael Trump
(@saintmichaelq17) reported
@iiNet Very disappointing service by the IiNet provider ever since their takeover been with them for over 30 years they are disgraceful look else where
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Brendan Roberts
(@BabyFaceBren) reported
@iiNet Too late. 3 ppl could do NIL. I uttered the magic word (disconnect) & was whisked thru to #customer retention or loyalty (I doubt you call it THAT), THEN the offer! $80... AFTER connection🙄 @iiNet catch-22): I'd still have to pay $80 b4 SITE CHECK @Telstra's #CustomerSERVICE won
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VRJacky
(@JackyOnYoutube) reported
@iiNet **** you, it came on for about 29 minutes then turned back off again, just turn all your servers on
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Brendan Roberts
(@BabyFaceBren) reported
How to lose a loyal #customer (4+ years of paying on time) in one easy step: When customer needs to relocate, scrap existing account & start a NEW one (WTF?), demanding payment IN ADVANCE (even if they paid for a month YESTERDAY). Sorry, NO exceptions! Bye @iiNet! Hello @Telstra!
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shonkr.com
(@ShonkrCom) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for a call back. Told 30 minutes, now approaching 60 mins. #iiNet deserves no-one’s business.
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Juge
(@Jugeyfruits) reported
@looseonions @iiNet Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438
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Michael Trump
(@saintmichaelq17) reported
@iiNet Thanks but case managers have been assigned about 4 times already and the attitude beyond that is they really don’t give a shite as we don’t get any further return calls it’s all just lip service … you have no intention of resolving the issues
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Michael Trump
(@saintmichaelq17) reported
@iiNet @SixersBBL Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors
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Michael Trump
(@saintmichaelq17) reported
@iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors
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Graham Lauren
(@cloudcitizen) reported
@iiNet @TelcoOmbudsman @whirlpoolnetau SMALL BUSINESSES, FIND ANOTHER MOBILE TELCO AND AVOID THE PAIN OF DOING BUSINESS WITH #iiNET Waiting on #iiNet support for a call back. Told 30 minutes, now approaching 60 mins. #iiNet deserve no-one’s business.
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Danielle
(@22DanielleM) reported
@iiNet just letting you know, I think there’s an issue in Collie 6225. Just lost internet. Been fine all day. 1730 WA time
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Jane Aubrey
(@janeaubrey) reported
Hey @iiNet. I was supposed to get a call back over an hour ago and am now languishing on hold. Why is it near impossible for you to do customer service?
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Juge
(@Jugeyfruits) reported
@TObabe64 @iiNet Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438
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JustRiChO
(@JustRiChO) reported
@iiNet your phone customer support is a joke. 2 hours on hold and still going..
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Michael Trump
(@saintmichaelq17) reported
@iiNet That has been the Twitter response so many times and nothing happens your request has been a common request many times over it’s been over 10 weeks without resolving the problem as an over 30 year customer the past 3 months have been extremely bad service and supply of service
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satan
(@dispose_humans) reported
@iiNet another day of dropouts. And before you suggest I dm you, there is a ticket in the system. But I just want the world to know that your service is putrid and I’m literally counting the minutes until a more viable service becomes live.
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Michael Trump
(@saintmichaelq17) reported
@iiNet IiNet take way too long to solve issues their problems are never theirs they are their computer systems …. Funny how these people have lost the ability to over ride or control their own systems but that’s how it is … best to look elsewhere
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Michael Trump
(@saintmichaelq17) reported
@iiNet Still no response from any managers above case managers nobody can fix a problem with over quota computer says no operation it’s all very disappointing & after 30 years as a customer it leaves you feeling very bitter, problems since they were taken over & appoints new directors
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Yas
(@Nuggles_n_me) reported
@iiNet what's happening with 5G connection? Had an outage on Sat, came back on but since then Fetchbox keeps saying streaming problem. Some things on wifi works but some don't? Called support 4 times! Neighbour with iinet 5G has the same problem!
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Elle Cee
(@Ellecee4291) reported
Major internet fail @iinet. @EvoenergyACT says it told u that it would be replacing a pole 2day Our electricity wasn’t cut, so we had no notice, but the local node wasn’t operational NO telecommunications & no generator provided How are u going to compensate for 6 hrs lost work?
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Juge
(@Jugeyfruits) reported
@roycabs @iiNet @NBN_Australia Give Aussie broadband a look, they've been superb for me. Fantastic customer service and no issues with anything! If you do, use this referal code to get $50 credit: 7979438
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VRJacky
(@JackyOnYoutube) reported
@iiNet its too hot for your ******* service to not work, so just put the effort in alright? stop supplying routers made in bangledash that cant handle more than 10kbps of traffic, and stop using DSL, actually put the effrort in to install REAL ethernet so that consumers can upgrade
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LB
(@Baratts) reported
@janeaubrey @iiNet As a general principle these types of company’s are not geared towards customer service. Customer service is a dying concept. Solutions by algorithm first, ppl a distant last. The CS functions are generally understaffed and poorly equipped to help. Good luck!
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mattchapmandraws
(@mattchapmandraw) reported
@iiNet Hi, I had an outage a couple weeks ago and the same issue is back. I don’t have all 4 lights on my NBN box. But turning it off and on doesn’t resolve it. There are no reported outages in my area. Thanks
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Michael Trump
(@saintmichaelq17) reported
@iiNet Don’t bother their service has good be to crap
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Ben
(@beninthecapita1) reported
Hey @iiNet it’s not great that your phone has automatically put me on hold for an extended period and then terminated the call twice in a row when your internet service appears to be down.
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Brendan Roberts
(@BabyFaceBren) reported
@iiNet Too late. 3 ppl could do NIL. I uttered the magic word "disconnect", was whisked thru to #customer retention or loyalty (I doubt U call it THAT): An offer! $80 credit! @iiNet catch-22: AFTER connection (gotta pay the $80 b4 site check)🙄 @Telstra #CustomerSERVICE offered post-pay
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satan
(@dispose_humans) reported
@iiNet I literally cannot wait until I can finally terminate my service with you. Multiple dropouts every night. I have lodged so many service tickets with you and it just hasn’t been resolved!
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James Norquay
(@connections8) reported
It’s crazy you can transfer someone else’s internet and essentially shut it down for days. @iiNet is the company who this other office transferred it to by mistake. No checks on the address were made at all.