iiNet Outage Report

Why is my iiNet service not working?

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If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours

The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

iiNet Outage Chart 09/29/2023 03:35

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Will iiNet compensate me for the outage?

The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  • Internet 58.59%


  • E-mail 15.77%


  • Wi-fi 12.39%


  • Total Blackout 8.45%

    Total Blackout

  • Phone 3.66%


  • TV 1.13%


Live Outage Map

The most recent iiNet outage reports came from the following cities: Melbourne, Sydney, Denmark, Perth, Brisbane, Adelaide, Geelong, Hobart, Griffith, Gold Coast, Canberra, Ferodale, Sunshine Coast, Kwinana and Newcastle.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaSydney E-mail
AustraliaSydney TV
AustraliaDenmark E-mail
AustraliaPerth Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    just had a look at my bank account, noticed my direct debit for @iiNet has increased by $5, gee, they did not even bother to notify me & when I go into Iinet Toolbox, every time I click on each Tab, they ask me to login again, shifty Iinet, making life hard for an Age Pensioner

  • mariasofi 💧Maria Sofi (@mariasofi) reported

    @n3w4v3 @iiNet Has your issue been sorted Virgil? 4 days and NOTHING. Modem fine, signal strong but 'connected without internet'. Keep being told 'techs working hard to get backlog of customers activated' on network. I need internet to WFH!

  • before293021431 before2930214322 (@before293021431) reported

    @iiNet So the problem has just been escalated to level 2. Today is Thursday I reported this problem on Monday.

  • david84tran David T (@david84tran) reported

    @iiNet REF: 376957354, after waiting on the line for 42: minutes i was told that this ticket is closed due to an internal fault. I am with poor internet service, and unable to work from home. I had to use my own 4G which is faster than iinet's 5Gs speeds. It has been 3 days now an upd.

  • before293021431 before2930214322 (@before293021431) reported

    @iinet I would like an explanation as to why your staff are refusing to fix the outage on our business line call diversion.

  • prnvprdp Pranav Pradeep (@prnvprdp) reported

    @iinet My internet connection, booked on last tuesday, has still not been activated. This is causing significant inconvenience. Please provide a full explanation for the delay and take immediate action to resolve. #iinet #internetconnection #resolution

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    @belindasmilne @iiNet I have a personal rule to never phone any company, either telco, Water, Power, etc, always communicate by email in case of legal issues

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    .@iiNet .....anyone notice Iinet are charging extra for their average service now, I just found out, not from Iinet but by reading my Bank Statement @geoffrey_payne

  • TimMillard84 Tim Millard (@TimMillard84) reported

    Hey @iiNet, Can you pay your outstanding bill to @Toll_Group so I can book my return of the modem you sent me... like you just instructed me to do! Also, I'd like to echo other peoples experienced of how bad the 5G Home Broadband onboarding is.

  • before293021431 before2930214322 (@before293021431) reported

    turns out @iinet staff disabled call diversion without our knowledge. Now your staff are refusing to fix it.

  • splucy Splucy ✪ (@splucy) reported

    Not impressed with @iiNet. I have a static IP address for my streaming (business plan). On Sat I accidentally exposed my IP address on stream. After calling & being on hold for 80 mins, I was told that there was no support available that day. I was also told that someone (1/2)

  • david84tran David T (@david84tran) reported

    @iiNet Appears that everything was not fine. I received an SMS that there was an outage. I have been without internet for 3 days and had to tether internet using my mobile hotspot.

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    @belindasmilne @iiNet been with them over 10 years, that is most likely the problem

  • JordanCohenjc J.C ⁶𓅓 (@JordanCohenjc) reported

    @iiNet you keep saying to DM you and then you don’t respond. You are as bad as your call centre service who hangs up on their customers

  • SheilaaCohen Sheila (@SheilaaCohen) reported

    @iiNet we have been waiting a week to be connected to the internet. Every day we have been provided a new excuse. After calling again today we were hung up on. Can we please have support.

  • before293021431 before2930214322 (@before293021431) reported

    @iiNet I just want to make it clear that the problem and solution have been identified.

  • before293021431 before2930214322 (@before293021431) reported

    @iiNet I would like an explanation as to why your staff are refusing to fix the outage on our business line call diversion.

  • Ssj_Silent SsjSilentTV (@Ssj_Silent) reported

    @splucy @Freakintrips @iiNet come see us at work sometime, we do offer business support!

  • before293021431 before2930214322 (@before293021431) reported

    @iinet I would like an explanation as to why your staff are refusing to fix the outage on our business line.

  • n3w4v3 Virgil (@n3w4v3) reported

    @mariasofi @iiNet Alas not working for me still.

  • nexus1111 Ms Creant (@nexus1111) reported

    Hey @iinet why don’t you do your callback service anymore? Over an hour to report that NBN won’t work thanks to massive lightning in Melbourne. Yet mysteriously web keeps saying all is fine. I’m not the only one in my area.

  • mariasofi 💧Maria Sofi (@mariasofi) reported

    @n3w4v3 @iiNet Was yours an activation of service issue? (Ie activation of SIM for the service?)

  • col_howell 💉💉💉💉😷 🐀 #VoteYES (@col_howell) reported

    @splucy @iiNet If the service is provided by NBN then you get the same service regardless of the ISP.

  • n3w4v3 Virgil (@n3w4v3) reported

    @iiNet Wow. Twitter support faster than phone support.

  • amp1874 Peter Vamplew (@amp1874) reported

    15 days, 10 phone conversations with @iiNet, 1 cancelled NBN appointment, several texts and phone calls with the NBN installer, multiple emails to my builder, 2 calls to the NBN, and an online chat to @NBN_Australia. Still no closer to a resolution. :-(

  • CraigSt98157971 Craig Stewart (@CraigSt98157971) reported

    @iiNet Guys. I need to change my out going message on Bizphone, which bizarrely, I can't do myself. I was told at 930 this morning it would be done today. It's now 640PM. Not Done. Fix this issue. This should not be harder to do than a 1980's answering machine.

  • n3w4v3 Virgil (@n3w4v3) reported

    @mariasofi @iiNet Still not working. At all now.

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    @belindasmilne @iiNet it's only just gone up, only found out by bank statement (online) and went into Iinet Toolbox, multiple links of course, have to re-login for each one with multi factor identification

  • n3w4v3 Virgil (@n3w4v3) reported

    @mariasofi @iiNet Not sorted yet. I was told that a massive issue popped up on 14 December that they’re still working to resolve affecting most iiNet 5G users.

  • mariasofi 💧Maria Sofi (@mariasofi) reported

    @n3w4v3 @iiNet Lol... I just turned my modem off at wall, unplugged and re plugged and I'm finally connected. Give it a go, you never know.