iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (77%)
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E-mail (8%)
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Wi-fi (8%)
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Phone (6%)
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Total Blackout (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Nowra, Adelaide, Sydney, Brisbane, Melbourne, Albury and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Nowra |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Metzeling
(@OttoVonT) reported
@iiNet your service for webmail has been offline since xmas day. Whats going on? Cant get through on phone to you but someone is tweeting...
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Dan Read
(@DanRead3) reported
@iiNet @richardawa Yep - this shows bad service by iinet - people were tweeting about this since last night and yet nothing until now. I get that tech support might close on Xmas day but if there’s a major outage like this, you really should have a backup plan to keep your customers in the loop…
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Kate Trusler
(@katling73) reported
Hey @iiNet I’m getting a 522 error when I try to access your website to get on my webmail and I can’t access my email from my iPad either. Is there a problem? No problems getting anywhere else on the net so I don’t think it’s me.
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Thinus van Rensburg
(@tvren) reported
Hey @iiNet @iiNetsupport when are you fixing your servers? Email, webmail down for nearly 24h and all your websites are down. Not good enough
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Carlo Guevarra
(@Mvfcarsenal) reported
@iiNet email service has been down since yesterday. Can't retrieve emails
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Jade Sutton
(@darthsutius) reported
@iiNet @WendyBirdOZ If it's 'known', maaaaaaaybe make some sort of official announcement about it then? Looks like it's been going on for 15+ hours and - nada. Bit ****.
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Chris Boendermaker🐀💧😈
(@Boendy1) reported
I use my internet connection for work. @iiNet as a result of a lack of response to customers during this outtage, inability to provide a 24/7 service and a general decline in service, after 19 years I am taking my business elsewhere. Very disappointing #iiNetFail
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Jason Caddy
(@jasoncaddy) reported
help! @iinet email has been down from Christmas afternoon and they literally have their out of office on. no comms. no support. if you are going to be a service provider you need to be 24/7 every day of the year.
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ross
(@rossj80) reported
@iiNet you seem to have an issue, your website isn’t working and can’t get into email. I don’t have a problem getting on to other websites and downloading email from other providers
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It’s the Society, Stupid.
(@afvruawake) reported
Hey @iiNet your email service has been down since yesterday afternoon, hundreds of reports on outage sites, when you gunna fix it?
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Greg Long
(@GregLongData) reported
I'll be very interested to hear how @IInet explain the scale and duration of this outage - a single failure point? Outrageous.
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Tony Egan
(@agegan) reported
@dave_it @iiNet @iiNet no broadcast msg on their helpline. not indication of wait time. can't access toolbox. most URL containing iinet failing. email down for over 12 hours now
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Jason Caddy
(@jasoncaddy) reported
@iinet email has been down from Christmas afternoon and they literally have there out of office on. no comms. no support. if you are going to be a service provider you need to be 24/7 every day of the year.
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Leah Kaminsky
(@leahkam) reported
@iiNet Disgraceful @iiNet How about an announcement informing customers there is a problem and you're 'on to it' ??
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Richard Olsen
(@richardolsen) reported
Looks like @iinet DNS is down, which means every Victorian government school's website is down, as well as any local services, email and other websites.
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Peter Metzeling
(@OttoVonT) reported
@iiNet still"down"? Long long time to be off the air. Not happy Jan!!!
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Philip Johnson
(@pjohs1627) reported
@iiNet Iinet status down . Iinet webmail down since yesterday ii net toolbox down error 522 . Ringing support nobody answering not wait time and no place in queue
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Richard Allberry
(@richardawa) reported
@DanRead3 @iiNet Tech support was meant to have been there 9-8 yesterday….
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Peter Metzeling
(@OttoVonT) reported
@iiNet Why is webmail down?
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Sharon
(@shazioewins) reported
@iiNet Ummm.. no one able to get in touch with your “team” yesterday while we have no access to emails .. so not sure who was “working” between 4-8 .. and why a message on Twitter/FB wasn’t posted advising reason/restoration process has me stumped! 20 year customer, soon to be “ex”
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Jason Caddy
(@jasoncaddy) reported
help! @iinet email has been down from Christmas afternoon and they literally have there out of office on. no comms. no support. if you are going to be a service provider you need to be 24/7 every day of the year.
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Kylie Saunder
(@KylieSaunder) reported
@iiNet why is email and your website down in Melbourne?
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🌻 Annie Ryan 🌻
(@AmryanAnnie) reported
@iiNet I imagine you know there is a problem for many customers trying to access webmail? Has been an ongoing issue since late Xmas day afternoon & still.
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Riff Jet
(@TheRiffJet) reported
@iiNet @richardawa How long did that take to tweet a message? Down Detector was more useful.
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Costley ⚽️❣️MUFC
(@_Costley) reported
@iiNet @richardawa iiNet maybe you should put out a notice so users know it’s a spread issue and not having to hunt your replies for answers. I’m questioning keeping my service after price increases whilst reliability and customer service decreases.
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Jason Caddy
(@jasoncaddy) reported
@iinet email has been down from Christmas afternoon and they literally have there out of office on. no comms. no support. if you are going to be a service provider you need to be 24/7 every day of the year.
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Rosalie Bent
(@RosalieBent) reported
@iiNet What's the point in having a twitter account if you can't bother to at least post a 'we are having problems and we'll be fixed soon' type of message? Or have you gone bankrupt? who can tell?
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Craig Wall
(@wallky369) reported
@iiNet It’s a DNS issue. iiNet’s own website won’t load! I’ve got multiple customers domains down that are all hosted with iiNet/Westnet, so their email & websites are all offline! Tried calling support yesterday and closed :( not good enough!!
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Tanzy Lee
(@tanz_lee) reported
@thereversestick @iiNet Solution 🤔…….Give @iiNet a whack? #giveitawhack
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Rosalie Bent
(@RosalieBent) reported
@katling73 @iiNet Its been down for 18 hours and even their website is down. Not a good look and no sign of any fixes either.