iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (73%)
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Total Blackout (15%)
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Wi-fi (7%)
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E-mail (2%)
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TV (2%)
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Phone (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Melbourne, Sydney, Perth and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Dan Read
(@DanRead3) reported
@iiNet Can’t believe this is taking so long to fix…. Are the people who have sent us emails getting a bounce back so they know their email hasn’t gone thru??
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Magicistinna
(@Blue_Moon_It_Is) reported
So... boxing day sales are on and a number of sites want me to add the discount code from the email. @iinet how do I do that when YOUR email service has been down for more than 24 hours.
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Liana Treadwell
(@lianapappas) reported
@iiNet Not correct internet services are still down and are affected. Ours is still down and we’re in VIC. What’s the update?
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Philip Johnson
(@pjohs1627) reported
@iiNet dont try to ring support its useless at the moment
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Mike trike
(@Miketrike8) reported
@NBN_Australia 3 months. Of 24h disconnections. 20 times a day. Or no internet at all. 12 weeks. Ripping my hair out. I had to go through TIO and BRRR. Also, customer "service" @iiNet provides is the biggest sham next to NBN providing capability. Fm an ex qdf mbr intimate with sigint and comms.
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Richo Snrub
(@whoisricho) reported
@iiNet is it just an email outage? I haven't had any internet connection for the past 24 hours.
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Doug H Nut
(@Hornso43) reported
@iiNet We haven’t had internet for 24 hours. Any help?
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Whither democracy & humanity?
(@dianemcostello) reported
@iiNet My most recent email was nearly 26 hours ago. Regular updates would be appreciated. Even to say that you have found the problem, or have found it but ....
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🌻 Annie Ryan 🌻
(@AmryanAnnie) reported
@iiNet Poor form guys! You could have notified customers 24 hours ago when services first went down. Most things are readily forgiven with some communication. And you are a communication business!!
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Sue Davis
(@Sueberry2) reported
@iiNet In South Australia (and email down for the last 24 hrs + and counting) am looking forward to the compensation due to YOUR outage on my next billing invoice. 🙄
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Rosalie Bent
(@RosalieBent) reported
@Nemspy @iiNet 30 hours now &no sign of when it will come back. they are not over-reacting. some of us run businesses depending on email. It is a worldwide drama when gmail goes down for 30mins, & a hot day in Perth is not 'extreme weather' assuming their servers aren't running in a garden shed
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PerthHacks
(@perthhacks) reported
@chky_cel @iiNet yeah email has been down since yesterday. Forums say that someone may have forgotten to turn on the AC in the server room
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RegularGlassShard💉💉💉
(@SharpShard) reported
@deletemeplzzzzz @iiNet Haven’t been able to get an email in 36 hours. Which is only a problem as I check that my online shopping orders have been received 👀
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Anthony Butt
(@buttman65) reported
@iiNet Why has it taken 24 hours to post a message. In this day and age of social media, a message to advise that there issues would have been appreciated.
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Amanda Ralph
(@ralphytown) reported
@DemographyOz @mercernany #iinet are trying to pretend it’s an isolated issue but it is widespread, nationwide. Day 3 now of email down @iiNet
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JPW
(@jenalby) reported
@iiNet My internet has been down the whole time too, not jut email.
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Kelly L
(@lodge_kl) reported
@iiNet .. Approaching 30 hours now since last being able to access email. You’ve been working on the issue for at least 8 hours now……. When is it going to be fixed ??
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LeftyJo 🌺🌺🌺
(@Jokeown) reported
Anyone had any luck with @iiNet today? Emails are still down
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Philip Johnson
(@pjohs1627) reported
@iiNet even the status page is down
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Ian McLean
(@imclean557) reported
@iiNet Does this also include customer web hosting and Business Cloud services? The latter at least appears out of action.
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Liv 😷
(@mmechomski) reported
@AmryanAnnie @iiNet I guess they figured we never get extreme weather events in Oz around Christmas Day 😵💫 so nothing would go wrong, so sent everyone home. 🙄🙄🙄
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Rosalie Bent
(@RosalieBent) reported
@Nemspy @SinbadthePirat1 @iiNet so? what kind of professional ISP cant handle a few hot days? At worst, you shut down a few services to cool an overheated room but it doesn't explain... THE REST OF THE COUNTRY!
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Tim Fountain
(@Tim___F) reported
@iiNet You have most customer contact details. Why wasn't there at least an SMS? Or did you lose access to customer databases as well?
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Jacq
(@Lemonlibrats) reported
@perthhacks @iiNet WTF a Perth based Co, lacks the ability to anticipate 40plus temps in Perth or to note weather forecasts days in advance. Give it up a& let someone else have a go
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Silens Mortalis
(@SilensMortalis) reported
@iiNet @roger_groom After a day it is considerably more significant than an “inconvenience”. It is about time iinet owned the problem it has created through its apparent negligence,
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Connor
(@connorbrady00) reported
@iiNet Paying $25 a year for an email service, and I can't even access any emails!! Could easily set up an email for free with better security.
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BYFC More
(@ByfcMore) reported
@kidsglasses @iiNet We are on a high spend gamer plan that costs $109 month. There are Cheaper plans and cust service is awesome!
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M
(@campo62) reported
@iiNet Remind me to email you a message of cancellation once you are up and running again. Since yesterday I have been trying to change settings etc thinking the problem was with my phone. Wasted time if only you had sent out a message earlier.
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Scaredycat
(@SamualWarngtm) reported
@iiNet any updates on the outage? Comms on how long it’s been going on? Anyone concerned that a hot day in one city had taken down the network across the country? No redundancy??
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Mike
(@Nemspy) reported
@iiNet Some huge overreactions in this thread. How often does email go down? This is obviously an extraordinary occurrence. I can wait.