iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (66%)
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Total Blackout (13%)
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Wi-fi (13%)
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E-mail (4%)
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Phone (4%)
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TV (1%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Adelaide, Perth, Melbourne, Brisbane, Ballarat, Canberra, Geelong and Moss Vale.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Adelaide |
||
| Adelaide |
Total Blackout | |
| Perth |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony Widdowson 🐦
(@skyfire747) reported
Thinking wether our @iiNet router needs replacing. We have the TGiiNet-1, (I think) and it is slow to get going if we ever have to turn it off and back on. Seems we have had it for 19 years and 9 months. Just wish I knew when the NBN upgrade was going to happen, still on fttn.
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CombatCat
(@CryptoICTkat) reported
@gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.
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FreshGlade
(@FreshGlade) reported
@iiNet @gReb3l You have let it get to public so show us how you handle such a case in public? Embarassment is for sure but what other negative emotions does this humiliation bring forth? Going to socials should NOT be the only way to get good help.
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Greg Bell
(@gReb3l) reported
Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.
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NiceMemeBroxD
(@Anothergamer00) reported
@pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.
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cyph
(@imcyph) reported
@iiNet **** you let me switch isps i hate you so much
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Marijo Kresoja
(@KresojaMarijo) reported
@iiNet, what's the story with the internet outage again in Lyneham ACT?
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Ty Ty
(@TYTY777729) reported
@pduthie_au @iiNet It’s been pre bad ay
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Paul Duthie
(@pduthie_au) reported
@iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart
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Ó Dubhaigan
(@ek_loki) reported
@iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.
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StyleyedGenXSDisdnxXHedz
(@Surfnet_Stuff) reported
@iiNet @VodafoneAU Help raised hand @Telstra_news aswell as poor performance etc.
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wellsfargo
(@wellsfargo47315) reported
@iiNet @networkoutage your service is down once again
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jimmy jbt
(@jimmyjbt) reported
Had another call with @iiNet and got tild that "no one can help me".
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jimmy jbt
(@jimmyjbt) reported
@iiNet worst customer experience of my life - 3.5 years a customer- take my money every month - try to talk to someone - 3 phone calls - can't help me because my DOB is wrong in yr system- resend ID verified- 12 hours later still not updated and can't help me - told to call back
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Gary Bathgate
(@BathgateGa3335) reported
Ripped off again. Wtf are you supposed to do with 100gb a month @telstra, @iiNet ? Stop gouging you greedy buggers.
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Diane Dromgold
(@DianeDromgold) reported
@RedCruz19 @iiNet Forced system migration. Tech instructions ineffective/insufficient. Don’t answer the calls to help number. I’m so pissed off. Long term client and their written responses have been rude! Very disappointed. I used to rate them.
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Birds Aren't Real
(@LisaGlass200) reported
@iiNet Poor form iiNet - tell us on Friday 28 April that we have until 30 April to find a new email host. Losing email has the potential to kill our small business. #struggling
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Nik
(@dalekman9999RP) reported
@iiNet i have sent a message. Having issues currently.
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zDarkrai
(@Simplismm) reported
@iiNet @Xyenia3 hey can you fix my internet lol its been acting up
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❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️
(@ImCaz) reported
@iiNet It’s overdue, yes I don’t deny, but to be suspended over it AND without warning! This has never happened in the past - IF I’ve ever missed a payment.
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Concerned_Citizen_53
(@excalgarian45) reported
@iiNet I called back again and the same thing has happened !!!! This is basic customer service 101 !!!! I am thinking it is time to start shopping around for new service
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❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️
(@ImCaz) reported
So I’ve been a customer of @iiNet for 12 years so far, and my internet has just been suspended for an invoice being 11 days overdue 🤨😩😡
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BigDaddy
(@B1gD4ddy8055m4n) reported
@iiNet not sure why you would ask me to PM you then report my tweet? Now I’m locked out because you can’t handle a little bit of blue language. Harden ******** up you incompetent Bozos. I’m making this effort because you decided to be incompetent and turn off half your biz svcs!
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Patrick Sedgley
(@sedgley_patrick) reported
@iinet when are you going to restore my home internet connection? I've had many conversations with your support line but they never seem to do anything.
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steve new
(@kipper1958) reported
How crap are @iiNet .. cancel the grapevine mail service .. no notifications or advice this is happening .. no support to customers .. had this email for 18 years so you can imagine work involved updating new email .. do IiNet care .. nope don’t return calls emails online forms
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Nick Karpetis
(@NickKarpetis) reported
@iiNet I can not access toolbox error 503 service unavailable. When will it work again?
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Viscount TJ
(@spanner77) reported
@iiNet Twice this week I have called your call centre and opted for a call back which has not been forthcoming. I’m trying to fix an ongoing billing issue which you are at fault. I emailed but that was useless, was like they didn’t read the email. What’s going on? Very annoyed
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Wyvernsrose
(@wyvernsrose) reported
@DianeDromgold @iiNet Its been since tpg took over they went from best customer service in the country to the worst
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Diane Dromgold
(@DianeDromgold) reported
@wyvernsrose @iiNet I don’t get it! They are weird in providing support.
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Wyvernsrose
(@wyvernsrose) reported
@DianeDromgold @iiNet They literally have me blocked because for over a month they refused to admit our Internet was even down due to the local nbn works