iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (72%)
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Total Blackout (13%)
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Wi-fi (10%)
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E-mail (3%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Melbourne, Brisbane, Perth, Adelaide, Sydney, Canberra, Parramatta, Geelong, Darwin and Sippy Downs.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Brisbane |
Internet | |
| Perth |
Internet | |
| Adelaide |
Phone | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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.
(@adamstaples) reported
Internet down at home. It’s alright @iiNet , I don’t have any work to do.
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Bev Jones
(@browneyedbev123) reported
@iiNet submitted a formal complaint 1 January 2022. Had no reply despite chasing it up. Ombudsman is my only option now. Disgusting customer experience
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St Mack
(@_St_Mack) reported
did the whole reboot rumba, no change just a black screen using #fetchtv @iinet Absolutely no help available anywhere to troubleshoot this glitch using Fetch mini. Watched Tues, Wed, Thurs - unable Fri Sat. Zero tech support available
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Peter Bosch
(@PeterBosch914) reported
@iiNet @fringe_world What would be the best idea for @iinet to learn what customer service is and understand that a internet service provider also needs to provide good Email services.!
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Adrokath
(@Adrokath) reported
@iiNet What is going on with your connection atm, it goes down and 30 mins later it is fine and it goes back down. This has been going on for a week now. What is going on?
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Simply Unified
(@Simply_Unified) reported
IINET, more like IINOT. 7-Days with no business phone. No resolution date. Very poor service. @iiNet
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Nic Chamberlain
(@Nicchamberlain) reported
Just appalling customer service yet again from @iiNet. Talk a good game but just don’t have it. No internet for 2 days, no appointment, no resolution. Useless
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Rene Bird
(@ReneBird20) reported
@iinet is down in Hobart /again/ just tried to call technical support and the wait time is over an hour. I’ve been with these guys for 13+years and I’m seriously considering joining @Telstra
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Nic Chamberlain
(@Nicchamberlain) reported
@iiNet You are as bad as Telstra, that’s the best description of your customer service
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matt
(@mattDCLXVI) reported
@iiNet VDSL2 down in Canberra. Please help :(
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Nic Chamberlain
(@Nicchamberlain) reported
@iiNet Yes I’ve done that. But I think it’s important that anyone looking for an ISP is aware of the frailties in your customer and technical service model. You realise that calling you is over a 1 hour wait, the onus should be on you. Not me
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Barry Campbell
(@za4015) reported
@NBN_Australia & @iiNet another wasted afternoon where @NBN_Australia failed to turn up or contact the end user to advise they were again palming off their wet network as an outage, not sending anyone. Probably the worst communication between allegedly what are comma companies
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Sam Marley-Jarrett
(@sammyjarrett) reported
Hey @iinet you might want to tell your marketing department to cross reference against existing customers of a service before sending this again? I'm already a subscriber *of this exact product* from you
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Amber S
(@spambam) reported
@iiNet hi my nbn not working for the past hour post code 5090 any info on this? Thanks
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Benny Mitchell
(@Benny_Mitch) reported
@iiNet is there a reason why my internet randomly went down 30min ago and hasn’t coke back up?
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Barry Campbell
(@za4015) reported
@iiNet internet down after it rains yet again. Still not fixed despite multiple reports
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Lachlan Rourke
(@LachlanRourke) reported
@iiNet My internet becomes very slow when the tv is on or someone is downloading something
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Gary Kilmartin
(@garyk120) reported
@iiNet do you have a break down in Stafford this morning, I have had no service since 9am🤬
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Charl Lishman
(@cblish22) reported
@iiNet Can you please also fix my NBN? 6 hours on the phone with your help desk and no progress.
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Gloria Vincent
(@Glor_Vincent) reported
@iiNet our LAN isn’t working and it’s impossible to get support over the phone - pls help or it’s another night without Netflix
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Pete Dawkins
(@petedawkins) reported
.@iiNet my service was suspended and I’ve paid my account, how long does it take for re-activation to come into effect?
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Darryl Miles
(@iamdarrylmiles) reported
@iiNet my NBN is up and down like a yo-yo yesterday and today. Is there an outage in Victoria? Task 366472738
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Ty Frost
(@tyfrost) reported
How long @iiNet does it normally take for a response to underperforming speed issue when dealing with Opticomm service in Sydney Australia? Approaching three weeks now and still happily taking my cash.
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Patrick Livingstone
(@Triumphline) reported
@iiNet is there an outage in the Earlwood NSW area this morning?
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Nic Chamberlain
(@Nicchamberlain) reported
@iiNet Blah blah, you’re useless. This reply all looks good like you want to help but you’re slow, inept and clueless when anything goes wrong. Own it
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Lachlan Rourke
(@LachlanRourke) reported
@janittorr @shamery187 @iiNet do you provide customer service
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George Rennie
(@gc_rennie) reported
Internet has gone down again for the day! @iiNet support said they'd call back "after one hour". That was three hours ago... when might this end? Based on their response: a day? A week? A millennia? All of time and space? Change carriers in such circumstances good folks.
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St Mack
(@_St_Mack) reported
The thing I hate about #FetchTV with @iinet is the absolute lack of tech support. Watched four days of @tourdownunder on @7plus absolutely unable to watch Friday or Saturday. Can on laptop, cannot on Fetch mini. Why is this?
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Wah Re Sarkar
(@SarkarWah) reported
@iiNet a very poor response to the complaint raised for a frequent connection drop out (problem persists for more than 2 weeks) No one from your support team provides any solution or an eta to resolution. Ref no. 366028632
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KingCon🇮🇪🇦🇺.
(@Kingcon1014) reported
@iiNet I live in Melbourne, our internet went down at 3.30 yesterday and is still gone..no notification from you to even let your customers know what's going on or when we will be reconnected..whats the issue and when will it be fixed??