iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (66%)
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Total Blackout (15%)
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Wi-fi (8%)
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E-mail (4%)
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Phone (4%)
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TV (2%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Sydney, Perth, Melbourne, Adelaide, Canberra, Newcastle and Bathurst.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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A Bloody Nice Chap
(@Abloodynicechap) reported
@Telstra @iiNet No- I report faults they instantly say its NBN, yet NBN can't find any faults. 4 months at $90 dollars with no 4g back-up. Shocking service, as highlighted here. I will be over with @iiNet by the end of the month and will recommend everyone else to do likewise.
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GillianA 🌺
(@_IndianPacific) reported
Pretty much comms across Australia are failing right now. Txt international from Australian networks and let me know how you get on and which carrier you use. Per @iiNet Mobile support "all Australia" mobile services affected. Not sure if that is accurate. Txt msg error 28
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Diane Dromgold
(@DianeDromgold) reported
@iiNet @WealthxTracey Hang on, then what is? I’m going to a lot of expense, and being frustrated by @iiNet not being willing/able to help.
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Carsten Bauer
(@numloxx) reported
Emailed @iiNet twice in the last 2 weeks with no response. Is this how you treat customers who have been with you for 25 years? @launtel here I come.
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Bruin Hutchings
(@BruinHutchings) reported
Hey @iiNet any issues for Armidale 2350? It appears there may be an issue in 2340 but NBNCo says we should be all good.
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🇦🇺Mdub
(@mattwallis81) reported
hey @iinet ive been cut off 6 times while going through your phone options, you might want to look into it. im trying to go through to tech support.
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Rory Bunk
(@RoryBunk) reported
120hrs update: @iiNet is still a steaming pile of ordure. Unsurprisingly no resolution, no update, no hope that anyone will be roused before the 4day weekend is over, and no email. Avoid this mob
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Andy Moulton
(@AndyMoulton) reported
@iiNet Any idea what's happened to the HFC in Belmont, Victoria? I see the fault page but there's no detailed info. Internet and telephone has been down for 10 hours now.
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Dan Mill
(@DanMillTraining) reported
With @iiNet shutting down their Hosted Exchange on April 30th, have you decided where you're moving your emails too yet? Spoke to a few businesses this week who are either in progress or have completed their move to @Microsoft365 #Migration #Microsoft
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matt patterson
(@mttptt22) reported
@iiNet could you please advise if the internet is down again in Geelong, 3216?
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Dan Mill
(@DanMillTraining) reported
With @iiNet shutting down their Hosted Exchange on April 30th, have you decided where you're moving your emails too yet? Spoke to a few businesses this week who are either in progress or have completed their move to @Microsoft365
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nullb
(@nullb4) reported
@iiNet is there anybody operating the business support for hosting any more? I've been trying for 3 days to get into contact, and kept getting put on hold for over 2 hours that leads nowhere each time.
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Grumpy Dad
(@Bendigodaz) reported
@iiNet Really poor service tonight guys. Our CC was compromised so I changed payment details with you April 3rd. Now tonight, at 8pm you disconnect the service. Just as the call centre closes. Big help you guys are.
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Independents in.
(@Laird_Bruce) reported
@iiNet just canceled my ozemail account after nearly 30 years. That’s how dreadful your service has become, how empty your promises to fix things are, and how💩 your company is. Bought a 500GB SIM from Optus, immediate 40Mbps stable connection compared to your unstable 1.5Mbps
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Diane Dromgold
(@DianeDromgold) reported
@iiNet help please
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Rory Bunk
(@RoryBunk) reported
@iiNet Atrocious issue resolution. A simple change of address results in inactivation of email boxes for over 2 days and no end in sight, no one in support position with the wherewithal to do anything outside vague 48-hour ticket queues
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Syed Mahmood
(@syedmahmood988) reported
@iiNet on phone since 2+hours but no response and hang up the phone. Either you need to better your service or shut down your company. Worst experience
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Jeff Healy
(@monkeylogicwa) reported
Really @iiNet - 51 minutes on hold and then cut off. Have been a business customer for 12 years and I need to speak to someone about migrating my email account that you are cancelling...
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A Bloody Nice Chap
(@Abloodynicechap) reported
@Telstra There is no help there! And this doesn't answer why I pay for 4g backup when the speed is 2mbps? I will just cancel the account and move over to @iinet instead.
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🥷🏽 Zack 🥷🏽
(@ZackP1ngu) reported
Hey @iiNet service is normally 90mbs+ but am hitting 1.5 atm. Is there issues in the Malvern area…
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John Morgan
(@Johnymorgz) reported
@iiNet my internet on HFC also down in Grovedale, Vic was down last night when I went to bed. Nothing showing on website
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Charles Haig
(@charles_haig01) reported
Hey @iiNet why are NBN broadband speeds in 2047 so slow? Can’t stream any service without it buffering every 3 minutes - and technical support wait time is over an hour.
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Nick Carr
(@NicksaCarr) reported
How’s this… @iiNet has cut my phone off (unable to make calls, send messages, use internet.) I use my wife’s phone to call them and ask what has happened… they tell me the ‘support team doesn’t work on the weekend’ so I’m phone-less till Monday @ 9am. In 2023. Madness.
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Hans Gruber3
(@Hans_Gruber3) reported
@iiNet guys still having big ping issues on MW2… please help 🙏🙏🙏
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iiNet
(@iiNet) reported
@WealthxTracey Hey Tracey, like we mentioned in our other reply if your emails belong to an @iinet.net.au address then they won't be affected by the closure of the Hosted Exchange service.
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Denyse Whelan BEd.MEd. 💉x5
(@DenyseWhelan1) reported
Hey @iiNet been on hold to #hosting for over 53 minutes…just have an enquiry to check something but not going on line to do it, want to speak to a person. Never waited so long for support
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Paul Paino
(@PainoPaul) reported
@iiNet it’s impossible to get through to your tech support team. Been trying all week. As you will not be hosting email services from the end of April how is one meant to change providers??
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A Bloody Nice Chap
(@Abloodynicechap) reported
@Telstra @iiNet In 4 months they have offered no help or support, just palm it off to NBN.
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Robin
(@Robin34757475) reported
@iiNet @BruinHutchings Was just about to say, I’m having the same problem.
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Denyse Whelan BEd.MEd. 💉x5
(@DenyseWhelan1) reported
@iiNet Will do. And will hang up!