iiNet Outage

@Beastiano @iiNet Usually get approx 100/25 but a few times per day it either drops out or runs like this. I have complained but usually by the time I get through it has gone back to normal. So now I’ve decided to post and they might fix it

@iiNet 350359250 Do you have someone that actually understands that my home telephone service is managed through a Clipsal StarServe? If not then I will look at another provider.

@iiNet I have no service since moving. My next move will be to another provider.

@iiNet your technical support is utterly useless

@iiNet What’s the best phone number for tech support please

@iiNet Not getting much help from that number, to be honest. But they are recognising the constant dropouts. The service is more or less unusable for us

@Crashmount_ @iiNet Wow 123.5 down / 41.9 up on same network

@iiNet NBN not working in petersham?? internet speed is ZERO MB....

@iiNet Hey guys, our @NBN_Australia connection as been up and down like yoyo all day, the Arris modem has been dropping it like it's hot. Not a few seconds after restoring a connection it'll be back to blinking it's way through a reconnection, enough time to load one page.

@iiNet why am I getting calls for NBN when I have spoken to 3 ppl and even emailed Tal in Customer Service the other day. I understand you are trying to cross sell but its ******* annoying your team aint check notes before even calling

@iiNet I don't have access to either, sorry, I'm not the account holder in this house. There's been regular slowdowns around lunchtime here for weeks, but it's intolerable today. And yes, it's a general internet issue, not limited to any specific site, device, or service.

@iiNet I don't have issues with the standard connection timeframe, I have an issue with your billing system needing a prepayment for the application to proceed adding up to 5 days delay. Once again, why is this required for existing customers and why can't this be a seperate payment???

@iiNet Thanks. I am just waiting for my user name to be updated after it was taken down in error.

@iiNet go away - just put an email contact on your web page - pretty sure you used to have one - been with you donkeys years. if the phone is down how do you expect people to contact you?

@iiNet your phone mobile system is down on the sunshine coast -cant make or receive calls. cant contact you because you have no email contact, my email doesn't use you or NBN. All you have is a phone contact.

@iiNet for about one week now my nbn streaming has been pixilating on all devices. In frustration I just measured my upload speed as 12.6 Mbps, which is rated as poor. Why is this happening so often?

@iiNet home internet has constantly been dropping out for a few weeks now. Have tried calling support and have received no assistance or explanation. Ref# 1184521159

@iiNet made it easy to switch providers. Basically they told me to switch providers instead of fixing my connection issues. This was after 15 years as a client. You will be just a number if you switch to them.

Since getting @NBN_Australia FTTN via @Telstra I’ve had no end of problems, drop outs mostly. BUT, last week I switched to a smaller ISP... and guess what? NO DROPOUTS! My advise was too little bandwidth for the demand On Telstra. Great...! Thankyou @iiNet for solving my problem.

@tayk4te @iinet help please why isn’t it loading??

@iiNet Really slow NBN the past two days in 4207. Is something going on? Never been this bad :(

@iiNet Yeah, we’re not doing that. You cancelled our service without our permission and without alerting us. Can you explain why on earth we would resign with you? You need to reconnect our internet. You disconnected it without permission. We’re working from home. We need it Monday 8am.

@iiNet your customer service provided no explanation as to why it had been cancelled either. Just a ‘too bad so sad’ attitude. Hopefully the ombudsman is able to get some better answers out of you

Hey @iiNet thanks for cancelling our internet service without authorisation and then telling us the only way to get it reconnected is to apply again as a new customer. Why would we sign up for your service again with you’re doing this? Hard to work from home now. Pathetic service

@iiNet any issues in 3806? Having major connection issues right now.

@iiNet is there an outage in Brisbane?

@iiNet Hi, you may call me anytime. No internet service since last afternoon. Rebooted ONT to no avail :(

@iiNet According to internet speed test I'm getting a measly 1.1mbps download instead of the usual 10-12ish. Upload speed seems unaffected. Happens on both cable and wifi devices. Never had this problem before since getting NBN a year or 2 ago.

@iiNet my speed has dropped way down in the last hour or 2. Toolbox says I'm not shaped but I can't even play a youtube video and my remote desktop (working from home) is struggling to stay connected. Is there an iiNET outage in the Glenelg SA area?

@iiNet Thank you for the response. Unfortunately, despite being 10yrs ago, it was such a terrible experience & cost me so much in phone bills while a poor & stressed out uni student as I fought endlessly against being screwed, that I doubt there is anything much that can make up for it.