iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (53%)
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E-mail (17%)
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Total Blackout (15%)
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Wi-fi (10%)
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Phone (3%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Mildura, Melbourne, Adelaide, Perth, Brisbane, Sydney, Geelong, Canberra, Officedale and Newcastle.
| City | Problem Type | Report Time |
|---|---|---|
 Mildura |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Total Blackout | |
| Adelaide |
Internet | |
| Perth |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Louvel Yapali
(@louvelyapali) reported
@iiNet fix my internet!!!!!!!
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Carly Rae Spencer
(@CarlyRaeSpencer) reported
@iiNet How about instead of pitching for new customers you look after and service the ones you have already?
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john bourgeois mellencamp
(@morromezzo) reported
@saintmichaelq17 @iiNet The TPG/iiNet CEO basically said if people want good speed and support (read: what they're paying for) they can "f*** off somewhere else"
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VRJacky
(@JackyOnYoutube) reported
@iiNet its too hot for your ******* service to not work, so just put the effort in alright? stop supplying routers made in bangledash that cant handle more than 10kbps of traffic, and stop using DSL, actually put the effrort in to install REAL ethernet so that consumers can upgrade
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Michael Trump
(@saintmichaelq17) reported
@iiNet IiNet have not been able to resolve an issue with my email in over 14 weeks they keep promising too but to no avail! Numerous case managers and I have been with them since their inception more than 30 years! Still can’t resolve they are now rubbish so I recommend avoid them!
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not quite normal
(@ChelsiCrame) reported
@iiNet since I cant get anyone on the phone or to answer my emails, let's try here. I sent an email about an ongoing unresolved issue. It's been a week without any clear communication or solution. Can I please get something from anyone! My email reference number is 378440766
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💧 Vacuous the vaccinated.
(@VacuousNess) reported
@iiNet you just lost a customer of 7yrs
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VRJacky
(@JackyOnYoutube) reported
@iiNet It ******* went up for a minute and is back down, I don't have the account ******* password because I'm just the person who knows IT
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swordfish6975.eth 🇦🇺
(@_swordfish6975) reported
@iiNet 🤡 Oops, your bad @iiNet! Looks like you forgot one important detail - I can't send a DM since ya don't follow me, I also don't hand out personal deets on twitter just a FYI. Guess I'll just have to stick with my usually trusty "NO JUNK MAIL" sign for now. #socialmediablunder 🤡
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Michael Trump
(@saintmichaelq17) reported
@iiNet It’s been over 14 weeks and not a solitary fix to the problem just avoidance and deception they are fixing the problem …. IiNet is the problem! Ever since TPG took them over
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Donna Maree Hanson
(@DonnaMHanson) reported
Internet is out. I’ve been on hold to iinet for more than 45 minutes. Used to be you could leave your number -not this time. I’m going insane listening to the messages and crap music. Plans for evening dead.@iiNet
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AbbieGator 🏳️⚧️
(@AbbieGatorTTV) reported
Ahh, the pains of having international meetings but the internet doesn't want to be stable and the new router provided by the ISP also doesn't work since it's not set up on @iiNet s side and I've already spent an hour+ on the phone today trying to fix this.
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Udai
(@udaiminhas) reported
@iiNet @Paul62109164 Do we have any idea when it will be complete?? I’m being forced to use my mobile data to do work and I don’t have great service here, and is quite urgent.
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Tim Williams
(@mySMtips) reported
@iiNet How do I report our company website as being SAFE to Optus? We had an issue a few weeks ago and all problems have been resolved. It is now 100% clean as indicated by Google & 90+ Virus Security Site checkers. It's still being blocked by Optus / Costing us $10-15K a week!
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Danish Chan
(@DanishChan) reported
@iiNet is there an outage in Hawthorn East after you did some maintenance in the area? We’ve had no internet since 2pm.
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Crow Cast
(@AFLCrowCast) reported
@iiNet been on hold and hung up on twice since 6pm. Over 4 hours on hold. Come on, where's the service?
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Michael Trump
(@saintmichaelq17) reported
@iiNet Got this ???? Hi Michael, did you want your assigned case manager to get in touch today? Why would they even ask that it’s been over 22 weeks and no one has bothered to resolve my issue …. Seriously I cannot recommend IiNet at all !!!
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Tony Tenaglia
(@tenmant) reported
@iiNet #iinet I am in Taylors Lakes Vic with no internet all day - after 3 hours waiting on phone I get cut off mid discussion with your support guy - now 10 mins into my next 3 hour wait
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amanda
(@amandar23) reported
Hi @iiNet - our router apparently has 4G backup, however it has never kicked in when the NBN drops out (a few times a week). What am I doing wrong?
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Naz
(@ElChapoNaz) reported
@iiNet hey the internet has been down all day long, any time frame of when it will come back
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Paul Nova
(@nova16_paul) reported
@iiNet nonoNet all day and not even answering their phones. While the family is chewing through our mobile data with no end in sight. Is this issue only impacting nonoNet???
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Sir Lurks More KBE
(@Murk_Loar) reported
@iiNet Down in 6167 again??? And no, it's not my end, like usual.
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AbbieGator 🏳️⚧️
(@AbbieGatorTTV) reported
So not sure why @iiNet wasn't able to fix my issue yesterday but took a single call today to fix my internet woes, but hey, it works now at least. Took way too long to get it working but at least it works now.
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Emelle Jones
(@EmelleJones) reported
@iiNet When trying to resolve an issue, having people who answer the phone but have no power is pointless. Promise the world and assure will be sorted but it is never sorted. Lengthy hold times while they consult supervisor not able to speak to supervisor directly.
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Sir Lurks More KBE
(@Murk_Loar) reported
@iiNet Just another 6 hour local NBN issue, finally fixed now.
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Davey_one3
(@One3Davey) reported
@iiNet what’s the update on the outage in melb west? Been almost 12 hours with no update!
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Ben Whitby
(@BenWhitby12) reported
@iiNet 1./Hi team, My internet service is none existent. Pretty handy for someone who’s whole business relies on a fast internet connection. Currently running 100 kbps upload speed on my 100 mbps package.
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AbbieGator 🏳️⚧️
(@AbbieGatorTTV) reported
@iiNet I don't think I can since @Twitter seems to have broken DMS and I can't see the button for that.
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Carly Rae Spencer
(@CarlyRaeSpencer) reported
@iiNet I’ve done so and you’re not replying to that so thanks for the generic reply but it doesn’t help at all.
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Carly Rae Spencer
(@CarlyRaeSpencer) reported
@iiNet been on hold for 30 mins to@your support team… this is insane! My internet is CONSTANTLY dropping out and tonight it’s just stopped working. Worst ISP ever. So over it. DO NOT SIGN UP WITH THESE JOKERS.