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iiNet

iiNet service status: outage reports and connection issues

Why is my iiNet service not working?

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If you are having issues, please submit a report below.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  • 62% Internet (62%)
  • 19% Wi-fi (19%)
  • 9% E-mail (9%)
  • 7% Total Blackout (7%)
  • 4% Phone (4%)

Live Outage Map

The most recent iiNet outage reports came from the following cities: Brisbane, Melbourne, Sydney, Perth, Geelong, Canberra, Adelaide, Darwin, and Nowra.

CityProblem TypeReport Time
Brisbane Internet 2 hours ago
Melbourne E-mail 10 hours ago
Brisbane E-mail 2 days ago
Melbourne Internet 4 days ago
Sydney Internet 6 days ago
Melbourne Internet 6 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • freddstid
    freddstid (@freddstid) reported

    @iiNet internets been running slow every now and then since the planed maintenance from last night. Do I need to re set the box? If so how long does it need to be off for

  • Saint_Mich
    Michelle (@Saint_Mich) reported

    .@iiNet asking someone to confirm their identity by sending a photo of their licence via email is tone deaf in the days following the @Optus hack. No lessons learned regarding protecting customer data

  • Threadmark_IT
    Threadmark IT (@Threadmark_IT) reported

    @RoenDavis @iiNet It could be any number of those things. I usually find its outdated or defective modems which is a good idea to keep them updated. Its really frustrating that CPE's don't last these days. I recommend a modem with pfsense. I never seem to have issues when pfsense is installed.

  • ImpactpropertyG
    ImpactpropertyGuy (@ImpactpropertyG) reported

    @iiNet Thanks for reaching out. I always found iinet customer support was top notch, but we left iinet a couple of years ago as we had no internet. Not sure if the Buddy Lite was failing, or if there was a local network problem, but after 36 hours it seemed pointless to stay.

  • freddstid
    freddstid (@freddstid) reported

    @iiNet some devices in the house are not connecting to the internet and isn't showing up. The bot is quite close to the devices to. How do we fix this problem?

  • ImpactpropertyG
    ImpactpropertyGuy (@ImpactpropertyG) reported

    @blakeandthepork @iiNet I feel your pain. Also in Canberra & longtime iinet customer, until no internet for 36 hrs. Walked into vodafone at Gungahlin, came home with a new modem/wireless router, never had an outage since.

  • eirlys_enfys
    Eirlys (@eirlys_enfys) reported

    @iiNet is it true that you are closing down all access to vdsl in the ACT

  • Wonderwoman1967
    Mandy (@Wonderwoman1967) reported

    @iiNet Postcode WA 6743. Whats going on? It's not working!

  • SdBachman
    Prof S Dov Bachmann (@SdBachman) reported

    @NBN_Australia @iiNet - would be nice if you were to notify customers re #outages - no service in 2614 ACT

  • Connorloki
    Katie Ellis (@Connorloki) reported

    @iinet is there a problem with your ultra fast internet in the ACT (2614) since last night?

  • blakeandthepork
    Blake & The Pork (@blakeandthepork) reported

    So apparently @iiNet have been unable to send out any technicians to fix any faults in the ACT or VIC for over 6 weeks now. Don’t use @iiNet they are the worst!

  • eirlys_enfys
    Eirlys (@eirlys_enfys) reported

    @iiNet I only ask because I have received an email from someone reporting to be netspeed saying it's going to be shut down in the ACT then telling me to switch to the NBN through Aussie web or something like that designed to freak people out just thought you should know

  • gevauden
    Tim (@gevauden) reported

    So great that @iiNet can't competently arrange a move of a service with a week's notice. You'd think I would have learnt my lesson by now, but I've only been using them since the late 90s.

  • MCTrittym
    Tristan (@MCTrittym) reported

    @blakeandthepork @iiNet Look into Launtel. I’m pretty sure they are in Canberra. The best customer service I have ever had. And you can even pause your service by day, if you are going somewhere and you won’t be home.

  • anthonyspiteri
    anthonyspiteri.net (@anthonyspiteri) reported

    Very interesting that one of the biggest Internet Service Providers here in Australia @iiNet is putting UP broadband prices for their plans. Blaming @NBN_Australia ... generally speaking in the price vs value vs speed battle it's usually speed and value that go up.

  • call_me_tomasso
    Tom Osborn PhD, FRSA, Etc. (@call_me_tomasso) reported

    What is happening with @IINET's toolbox. I can't login. I can't reset the password. Various broken responses for both. I called 132258 and no success, but the issue was escalated, BUT NOBODY CALLED me BACK.

  • twistieman
    Tristan Davey (@twistieman) reported

    @iiNet So what you’re saying is you provide no way for me to be proactively informed about a planned outage, on an essential service you provide? I understand @NBN_Australia not having a notification system, but c’mon, @iiNet, you’re a retail services provider.

  • elronxenu
    The Iron Xenu 👾💉💉💉🦠 (@elronxenu) reported

    @iiNet @bigjsl Invoicing a customer for 4c is silly; rumba used to not create an invoice if the amount was under $10. Bring that back, or make it $5 to cope with the minimal mailbox charges. Maybe it's time to charge the CC fee at point of payment, not as a billentry.

  • steedencentral
    Parra Bandwagon (@steedencentral) reported

    @iiNet hi - I’ve got an old Fetch TV box that I have never used. Is there a way to return it?

  • bigjsl
    John Lindsay 💉💉💉💉 (@bigjsl) reported

    @elronxenu @iiNet I vaguely remember being in a meeting that discussed card fee charging. It was lowering the minimum charge threshold that exposed this bug for customers with a single annual charged service.

  • seonf
    Sean (@seonf) reported

    Why is @iiNet webmail so slow?

  • 83_blurry
    Paul (@83_blurry) reported

    @iiNet any issues in swan view ? No internet for a few hours now

  • zoemh_
    Z 🇦🇺🇦🇺 (@zoemh_) reported

    @iiNet so your new home wireless is pretty **** but for $50/mnth I guess I’ll take ****. Def not faster than NBN 12, so slow Netflix keeps crashing #**** #iinetshit

  • lovinglife0066
    lovin' life (@lovinglife0066) reported

    @iiNet hi iinet. Our internet has been down for over 12 hours. No issues with the modem or nbn box. Just no internet access. Postcode 2088. When will it be fixed?

  • DoctorhelmKaren
    Karen Scott (@DoctorhelmKaren) reported

    @iiNet My 4G wireless modem is running very slow. Is there an issue? Many thanks if you can help.

  • twistieman
    Tristan Davey (@twistieman) reported

    @NBN_Australia Hey @iiNet, just want to clarify whether you track these outage notifications in your system? Your system shows no outage for last night, but @NBN_Australia’s showed a scheduled maintenance outage.

  • theneanderthol
    Scott MacLean (@theneanderthol) reported

    Hey @iiNet my NBN is really slow, any help?

  • RoenDavis
    💧Roen Lloyd Davis (@RoenDavis) reported

    @iiNet The 10 minute power cycle appears to have restored the advertised speed. Is the constant speed failure a shortcoming of the devices, the service or the NBN?

  • bigjsl
    John Lindsay 💉💉💉💉 (@bigjsl) reported

    @elronxenu I’m a Director of the TIO so I can’t bring a complaint directly & I wouldn’t for $0.04. That this is a repeating pattern means no one is likely to fix it even though the transaction fees are costing @iiNet Would be trivial to goose the Rumba minimum to $1 :-)

  • reay07
    Elaine Benes (@reay07) reported from Canberra, ACT

    @iiNet we have been having daily intermittent internet drop outs to our wired and wireless devices for a month. After 3 call to your tech line and following all instructions we are frustrated and at a loss. Each call is an hour and no help. We believe its a fault outside our home