iiNet service status: outage reports and connection issues
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Full Outage Map
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Problems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
- Internet (59%)
- Wi-fi (23%)
- Phone (7%)
- E-mail (6%)
- Total Blackout (4%)
- TV (1%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Melbourne, Perth, Sydney, Canberra, Brisbane, Adelaide, and Geelong.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Internet | 4 days ago |
|
Perth
|
Internet | 5 days ago |
|
Sydney
|
Wi-fi | 5 days ago |
|
Canberra
|
Phone | 5 days ago |
|
Sydney
|
5 days ago | |
|
Perth
|
Total Blackout | 5 days ago |
Full Outage Map
Community Discussion
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iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Goon (@GameWritersNetw) reported@iiNet your phone system is useless. It’s a bunch of automated **** and I cannot get to a human support agent. How ******** can I get in touch with you to resolve an issue?
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Greg Bell (@gReb3l) reportedHi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.
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Heather (@lollypopangel) reported@iiNet is actively blocking use of @discord Discord it an important communication platform for many. This happened to us last month and after following every solution they had @discord_support, who were quick to reply to my emails, worked out to be our ****** ISP.
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Wonder Llama 🦙☘️ (@SirWonderLlama) reported@Anth_Bo @iiNet Same here...1h11m at this stage and no indication of progressing through the queue. Online chat was unhelpful. Same issue as @Anth_Bo
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Motherofopinion (@MotherofOpinion) reported@iiNet Not good enough that I should sit on the phone for one hour and fifty six minutes to get my call answered and then another 25 to get the issue sorted. @iinet has always had the best customer service - now it’s terrible. #dobetter #customerservice
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Dan Mill (@DanMillTraining) reportedWith @iiNet shutting down their Hosted Exchange on April 30th, have you decided where you're moving your emails too yet? Spoke to a few businesses this week who are either in progress or have completed their move to @Microsoft365
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matt patterson (@mttptt22) reported@iiNet could you please advise if the internet is down again in Geelong, 3216?
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Books (@Books4566) reported@iinet again another full day without internet. You pay them monthly but when the system goes down @iinet just takes your money and laughs in your face.
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❣️☯️ 🇦🇺Caz 🇦🇺☯️❣️ (@ImCaz) reportedSo I’ve been a customer of @iiNet for 12 years so far, and my internet has just been suspended for an invoice being 11 days overdue 🤨😩😡
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Concerned_Citizen_53 (@excalgarian45) reported@iiNet I called back again and the same thing has happened !!!! This is basic customer service 101 !!!! I am thinking it is time to start shopping around for new service
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Hans Gruber3 (@Hans_Gruber3) reported@iiNet guys still having big ping issues on MW2… please help 🙏🙏🙏
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Rory Bunk (@RoryBunk) reported@iiNet Atrocious issue resolution. A simple change of address results in inactivation of email boxes for over 2 days and no end in sight, no one in support position with the wherewithal to do anything outside vague 48-hour ticket queues
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Wyvernsrose (@wyvernsrose) reported@DianeDromgold @iiNet They literally have me blocked because for over a month they refused to admit our Internet was even down due to the local nbn works
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Julia Lawrinson (@julialawrinson) reported@iiNet I have done that. In short, I've been waiting five hours for a call back. Five. Hours. Where are your support people?
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Patrick Sedgley (@sedgley_patrick) reported@iinet when are you going to restore my home internet connection? I've had many conversations with your support line but they never seem to do anything.
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Diane Dromgold (@DianeDromgold) reported@wyvernsrose @iiNet I don’t get it! They are weird in providing support.
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Graham Lauren (@cloudcitizen) reported@DodoAustralia’s desperate texts and emails nag it’s time to activate your SIM, when it hasn’t ******* sent them. It has now missed the boat. The wash-up: its service is no better than the idiots @iinet I want to replace. @DodoAustralia is now dead forever to me.
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Nathan Moraza (@shwing_dusty) reportedThere is a huge amount of endurance required to cancel an @iiNet internet plan. When you speak to someone, they make the call go for so long that you might just give up and stay with them. It's a gauntlet of silly questions and tactics.
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Denyse Whelan BEd.MEd. 💉x5 (@DenyseWhelan1) reported@iiNet Will do. And will hang up!
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fergo (@fergoau) reported@iiNet Because you were so rude to me I have contacted the Telecommunications Industry Ombudsman I will never go with iiNet again. You ruined my life!
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.
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Nat Sariman (@NatSariman) reported@iiNet Such a terrible service. Avoid. I was with them for over 10 years. I wish I could get them back. Nothing but problems
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freddstid (@freddstid) reported@iiNet I'm having issues atm with connection to the Internet. Can someone help? I sent a message in dms to
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.
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🇦🇺 Northern Territory Consumers for THR (@VaperNt) reported@iiNet BizSupport total incompetence, billing us after service was cancelled.
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Books (@Books4566) reportedAs usual @iinet and @nbn having their monthly ‘no Internet for a day’ period. No reason provided. As a customer you pay daily for service and they never credit your daily loss. Big companies can do what they want with impunity.
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Zane Elzein (@Zanelzfd3) reported@iiNet can't access my iiNet toolbox to work on moving my hosted exchange emails over, been on hold for over an hour so far and have been facing this issue since yesterday.
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nbn® Australia (@NBN_Australia) reported@Books4566 @iiNet If an unplanned outage is listed, our teams will be working hard to fix it as quickly as possible and will keep your service provider updated. If no outage is shown but your service is still down, please contact your provider so they can investigate further. Thanks, Stanley 2/2
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Stuart (@stueyissickofit) reportedOk @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will speak with me. This has been going on for months.
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.