iiNet Outage

@iiNet hi guys, our internet in Braddon 2612, ACT has been extremely slow the last few days. We've restarted it multiple times with no success. It's impacting our ability to WFH. is there anything on your end that you're aware of causing this?

@iiNet is there a VDSL outage in Ainslie 2602 ACT?

@iiNet Is there an outage in Mount Pritchard, 2170? I’ve checked your website, NBNCo’s, and I’ve restarted my modem three times. I’ve checked the cables. It starts up fine, but the wireless connection doesn’t connect. The wireless light isn’t lit up.

@iiNet hi, is there currently an outage in artarmon (NSW 2064)?

Hey @iiNet @WestnetAU are email services down? I can send but can't receive emails.

Hey @iiNet. Any issues with NBN in Eden Hill, 6054? I've been on hold for over 45 minutes and had no internet for about 6 hours.

@iiNet Hi iinet. Any reason why my internet is not working Wahroonga 2076? Tried calling but there's an hour wait time.

@iiNet is there a service outage in Kingaroy?

@iiNet please help my nbn stopped connecting

@Optus @iiNet @tpg Read what I said....... and this is why optus customers service is crap.... read... I have given u a reference number look it up.. some 1 from nbn is coming out Wednesday

@GDFMAN1 @iiNet @tpg Hi there - I can see you DM'd us on 12th Jan and then we requested you to confirm your account details by clicking on a secure link but we never received a response after that. Aman

@iinet is there an outage in Salisbury Sa 5108? No NBN, no phone.

Dear @iinet. Do you guys support router problems and possible replacement

@iiNet why my internet keeps cutting out I'm trying to stream pls fix

Hey @iiNet - any chance that our home email will start working soon? Please? 3 calls to tech support, 1 follow up email (from my work account, because, you know, our home email doesn't work) to tech support, and still no follow up or resolution. 😡 #poorcustomerservice

@iiNet So here’s my question three weeks ago you promised that you would transfer the service over onto the modem another two phone calls nearby still going around in circles why is it taken me to contact you via Twitter and suddenly you guys can do it because I’m now making a tweet

@alisoncroggon @iiNet Report them to Communications Ombudsman! it's chronic & systemic at Iinet. I've been taking them to task on a number of really poor practices, non-delivery of services and accounts/billing errors.

Just realised @iinet is direct debiting me for a service I haven't used for years. It's a smallish annual payment that just slips by. Never direct debit, folks

@iiNet , outage in 3108? Website says ‘no’. Checked modem etc. NBN modem keeps rebooting. Thanks

@iiNet gee your waiting music and annoying advice of "turning the modem on and off" is annoying af, also turn the sh$t down it sounds even worse with distortion.

@iinet multiple service drops nearly everyday for the past couple of weeks. In total just today 5 hours down time. Any explanation? Pretty eager to jump ship and find a better service

@iiNet will be canceling my account today. Absolute nightmare trying to get any kind of support or customer service. It is faster and easier to switch to a new ISP than to wait for you to fix my current connection!

@iiNet I’ve now had no internet for 2 days, and still over an hours wait time to speak to support!

@seamus @iiNet @Aussie_BB It has been pretty seamless, in that I have had internet before i realised more often than not. <lodges internet order on PC on hotspot> <hotspot times out, phone goes to sleep> <uses PC on new internet, wondering how long I will be on hotspot for, hang on a minute whaatt...>

@seamus @iiNet @Aussie_BB ah ok. A 5-10 minute outage is not too unexpected. The AVGC circuit has to be re-"ID'd" by NBNCo from one reseller to another, and then a L2 learning thing (MAC address on your routers WAN port) needs to timeout sometimes.

@seamus @iiNet I'm so sorry to hear this has happened! I really hope the activation of our service happens swiftly for you so you're not without service for too long, and welcome to the family! 🥳🥳

@iiNet internet has been down all day, are you able to help?

@EmJaeCaer @iiNet @Aussie_BB I did same. But I got an SMS from iiNet saying “your service has been transferred to another provider” before Aussie had time to confirm their end. It’s now active. But it was 20 minutes of panic stations we didn’t need. Kids were both kicked from heated moments in online games!

@iiNet my service keeps dropping out

I'm so glad I've never had this issue with @iiNet in the last 7 years it just sucks because they sent out a technician 2 days after I contacted them but their technician wasn't able to work on it since it's Telstra equipment