iiNet Outage

@iiNet hi iinet. Our internet has been down for over 12 hours. No issues with the modem or nbn box. Just no internet access. Postcode 2088. When will it be fixed?

@iiNet I only ask because I have received an email from someone reporting to be netspeed saying it's going to be shut down in the ACT then telling me to switch to the NBN through Aussie web or something like that designed to freak people out just thought you should know

@iiNet is it true that you are closing down all access to vdsl in the ACT

@iiNet My 4G wireless modem is running very slow. Is there an issue? Many thanks if you can help.

So great that @iiNet can't competently arrange a move of a service with a week's notice. You'd think I would have learnt my lesson by now, but I've only been using them since the late 90s.

.@iiNet asking someone to confirm their identity by sending a photo of their licence via email is tone deaf in the days following the @Optus hack. No lessons learned regarding protecting customer data

So apparently @iiNet have been unable to send out any technicians to fix any faults in the ACT or VIC for over 6 weeks now. Don’t use @iiNet they are the worst!

@iiNet So what you’re saying is you provide no way for me to be proactively informed about a planned outage, on an essential service you provide? I understand @NBN_Australia not having a notification system, but c’mon, @iiNet, you’re a retail services provider.

@NBN_Australia Hey @iiNet, just want to clarify whether you track these outage notifications in your system? Your system shows no outage for last night, but @NBN_Australia’s showed a scheduled maintenance outage.

@iiNet any issues in swan view ? No internet for a few hours now

@iiNet Thanks for reaching out. I always found iinet customer support was top notch, but we left iinet a couple of years ago as we had no internet. Not sure if the Buddy Lite was failing, or if there was a local network problem, but after 36 hours it seemed pointless to stay.

@blakeandthepork @iiNet Look into Launtel. I’m pretty sure they are in Canberra. The best customer service I have ever had. And you can even pause your service by day, if you are going somewhere and you won’t be home.

@blakeandthepork @iiNet I feel your pain. Also in Canberra & longtime iinet customer, until no internet for 36 hrs. Walked into vodafone at Gungahlin, came home with a new modem/wireless router, never had an outage since.

@iiNet hi - I’ve got an old Fetch TV box that I have never used. Is there a way to return it?

@iiNet Postcode WA 6743. Whats going on? It's not working!

@iinet is there a problem with your ultra fast internet in the ACT (2614) since last night?

@iiNet some devices in the house are not connecting to the internet and isn't showing up. The bot is quite close to the devices to. How do we fix this problem?

Very interesting that one of the biggest Internet Service Providers here in Australia @iiNet is putting UP broadband prices for their plans. Blaming @NBN_Australia ... generally speaking in the price vs value vs speed battle it's usually speed and value that go up.

What is happening with @IINET's toolbox. I can't login. I can't reset the password. Various broken responses for both. I called 132258 and no success, but the issue was escalated, BUT NOBODY CALLED me BACK.

@iiNet so your new home wireless is pretty **** but for $50/mnth I guess I’ll take ****. Def not faster than NBN 12, so slow Netflix keeps crashing #**** #iinetshit

@NBN_Australia @iiNet - would be nice if you were to notify customers re #outages - no service in 2614 ACT

@elronxenu I’m a Director of the TIO so I can’t bring a complaint directly & I wouldn’t for $0.04. That this is a repeating pattern means no one is likely to fix it even though the transaction fees are costing @iiNet Would be trivial to goose the Rumba minimum to $1 :-)

@elronxenu @iiNet I vaguely remember being in a meeting that discussed card fee charging. It was lowering the minimum charge threshold that exposed this bug for customers with a single annual charged service.

@iiNet @bigjsl Invoicing a customer for 4c is silly; rumba used to not create an invoice if the amount was under $10. Bring that back, or make it $5 to cope with the minimal mailbox charges. Maybe it's time to charge the CC fee at point of payment, not as a billentry.

@RoenDavis @iiNet It could be any number of those things. I usually find its outdated or defective modems which is a good idea to keep them updated. Its really frustrating that CPE's don't last these days. I recommend a modem with pfsense. I never seem to have issues when pfsense is installed.

Why is @iiNet webmail so slow?

@iiNet The 10 minute power cycle appears to have restored the advertised speed. Is the constant speed failure a shortcoming of the devices, the service or the NBN?

Hey @iiNet my NBN is really slow, any help?

@iiNet we have been having daily intermittent internet drop outs to our wired and wireless devices for a month. After 3 call to your tech line and following all instructions we are frustrated and at a loss. Each call is an hour and no help. We believe its a fault outside our home

@iiNet internets been running slow every now and then since the planed maintenance from last night. Do I need to re set the box? If so how long does it need to be off for