iiNet Outage Report
Why is my iiNet service not working?
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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of iiNet reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Will iiNet compensate me for the outage?
The recent iiNet outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with iiNet if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, iiNet has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (67%)
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Total Blackout (16%)
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Wi-fi (7%)
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Phone (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map
The most recent iiNet outage reports came from the following cities: Perth, Melbourne, Sydney, Canberra and Adelaide.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Melbourne |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Dark Winter Magic (Harmony) 🔮💉💉
(@DarkWinterInk) reported
@iiNet Come on guys I can't work like this, 4 days now no emails for my business, this is not good enough! My stress level caused by you has triggered my already compromised health - FIX IT NOW!!!!!
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caitysempire
(@caitysempire) reported
@iinet we’ve been with you over 19 years, and you can’t even tell us what’s happening? No apologies? No credit offer? I want better service than this.
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ashley
(@ashcryptoman) reported
@iiNet I spoke to some NZ Muppett who had no idea what was going on so I can only assume this is going to take forever to fix!
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jd_sullivan
(@jd_sullivan) reported
from
Burnside, State of Western Australia
@iiNet Still a problem.. my email coming through but not my forwarded to iinet emails .. what’s happening? Where do they go?
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Rob B
(@gerardGiraffe) reported
@iiNet really I have been without e mail since the day before Xmas and your phone service rings back with silence or times out. Hardly a vote of confidence in your service.
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😷
(@jrgibson1) reported
@iiNet no longer has Australian call centres. @iiNet doesn’t have a retention team …doesn’t provide ETA for faults …isn’t actually caring about issues.
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Lyn
(@quendaqueen) reported
@PetraAu @Boendy1 @iiNet They've had power issues, beyond their control. There is going to be an enquiry as to why so many power users have been off the grid for days.
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Justin K Davies
(@justinkdavies) reported
@iiNet cannot get through on call centre. Disconnects after 1 minute 40 seconds. Need assistance for new connection in willeton- no connection since 24 December. Please help
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Phil
(@officialphilk) reported
@ralphytown @acmadotgov @iiNet Something's happened they don't want to admit and it's taking longer to fix than they expected. That's the only conclusion.
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No-micron
(@estjune83) reported
@jrgibson1 @iiNet I switched to TPG when they bought out iiNet. Why stay with the sub brand when you can go with the owner? Never had an issue. Aussie BB seems to be good if going independent is important to you
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Greg Long
(@GregLongData) reported
Well, if it was me, I'd use this @TPG_Telecom @iiNet outage as a 'back door reform' - a cost-saving opportunity to expunge all the old ozemail/iinet customers and consolidate to TPG - but that's just me.
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Phil
(@officialphilk) reported
@Tombarina @iiNet It already is one I can only assume that they're having some sort of issue accessing the credentials for their socials. There's no way any company could be this freaking useless. Either that or their lawyers have told them to shut up for now.
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Ruby FM S550
(@Fionafiona231) reported
@iinet not sure what’s worst? No emails or getting the sender and subject of a message that won’t load. Loyal customer for over a decade thinking it’s time to leave.
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😷
(@jrgibson1) reported
@iinet no longer offers a callback service.
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Julian Schellenberg
(@Schellmeister) reported
@iiNet Any chance of an explanation as late in the afternoon there's still nothing doing with e-mail ? - you ignored my DM a few days ago as well. Great service, not really. If you can't solve your problems just own it.
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David King
(@ideaarchitects) reported
@iiNet outage in Vaucluse since 12.30 today. Few mins only since noon.
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Julian Schellenberg
(@Schellmeister) reported
@iiNet Any chance of an explanation as late in the afternoon there's still nothing doing with e-mail ? - you lot also ignored my DM a few days ago as well. Great service, well not really. If you can't solve your problems just own it rather than hiding.
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Mr.G
(@chucker4x4) reported
@iiNet any reason for the internet outage again ??
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Steven Lynch
(@lynchmob080) reported
@iiNet Can you please advise the actual fault, estimated time for restoration, and an explanation for the slow response. My email has been down for 4 days now.
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Dark Winter Magic (Harmony) 🔮💉💉
(@DarkWinterInk) reported
@iiNet 4 days now @iiNet of no emails nor updates I need your help I can't keep going like this HELP
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Tony Egan
(@agegan) reported
@MikeCarlton01 Well "Australia's best..." should have real time monitoring, emergency diesel backup generators, large portable aircons units, state of the art crisis mgmt plans etc etc. Not to mention some basic customer communications. Where's the CEO and exec team? In Hawaii? :-) @iiNet
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TheNailChronicle
(@NailChronicle) reported
@Paney89 @iiNet Im getting the same issue when calling
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😷
(@jrgibson1) reported
@estjune83 @iiNet Well damn. I’ve been with them for over 15 years, maybe it’s time to move providers.
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TheNailChronicle
(@NailChronicle) reported
@iiNet trying to contact support and call drops after a minute. Looks like im not the only one. DM has been sent. #iinetfail
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Kris Bern
(@kris_bern) reported
@iiNet Email was down from Dec 25th, with no mail going out or coming in. Only restarted sporadically late today Dec 28th! Why weren't SMS's or other notifications sent so we knew we weren't going to be able to send or receive? It was very frustrating not knowing.
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beccat
(@beccat1970) reported
@iiNet DAY 4!!!!! Still waiting for this to be fixed. Sn update would be really nice seeing as we’re paying for a service we’re NOT GETTING! Time for complaints to the ombudsman I think!
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nicholas💉🌿🐞🦋🕷😷🥁💉
(@ancistroneura) reported
@iiNet Need an update please on the return of the problem. Email once again unavailable. A broader statement with more detail would be appreciated, and is due.
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Caron Eastgate Dann
(@DrCaronDann) reported
@iiNet Why is it that telecom companies have the worst comms? @iinet, you need to keep customers updated hourly in an outage, not once in two days. Comms now happens 24/7, and your customers rely on it. That’s why they pay you.
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Sandie Jay
(@Jezzaj) reported
@iiNet You're site says the Westnet/iinet email issue resolved, but I still can't log into the webmail for my main email account and have had no emails via my email client since Saturday!
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Yvon Davis
(@YvonDavis) reported
@iiNet email not working, no new promised set top box and rang over 6 times by one of your salespeople to put me on a dearer plan - she rang at least 6 times, even when I told her that I couldn't afford that particular upgrade! Just fix my email for starters! @iiNet #nothappyjan