iiNet Outage Report in Adelaide, State of South Australia

@iiNet Thank you Chris, I will be sure to do that. Might pay for someone to review the call recording for training purposes. The major gap was at the supervision lvl which unfortunately wasn't recorded No customer should have to work so hard to correct your failings

Hey @iiNet this NBN business is the worst!! Had it for two weeks wish I’d never switched from naked broadband. Internet is so slow, it’s unusable. Having to rely on my phone data. HELP.

@iiNet You guys are a joke! After making me call three times to cancel my account you then charge me another month 🙄. A fourth call to organise a credit and I’m still waiting for it to be paid. Glad my six years as a loyal customer meant something. Definitely won’t be recommending you!

@iiNet are billing cancelled landline services & when the matter is raised with them state they only gave long haul services in Australia & to contact your local service provider - which is @iiNet ! @abc730 @ACurrentAffair9 @acma_operations

First day of the week (given the PH on Monday) and @iiNet have already pissed me off with their lack of Customer Service.

@SeeArePe @iiNet @acccgovau @Telstra I've got the same issue with myrepublic

Hey @iiNet how about you get your shit together. Shouldn't have to wait 2 weeks to get internet turned on at a house.

Worst Service & Support EVER. 16 years with them. Im in Australia, **** sake keep ur bloody call centers in Australia. Sick of dealing with bad English speaking people who pass u round from 1 dept to another. DONT USE iiNET Uless you like get frustrated every time u call. @iiNet

@iiNet No.. I just talked to 3 different departments and talked to RUDE guy in collections who i will be reporting for his Bad Attitude ans rude behavior. Ive been with u 16 years. You can go to hell im leaving your company and going to Telsta. Had enough of bloody overseas RUDE PEOPLE

@iiNet I dont have 2 hours to possibly wait. And i DONT appreciate doing this on a PUBLIC chat. But im happy to make my disappointment with iiNet service to a public forum on here and Facebook and say how bad this has been.

@iiNet DM me and I’ll send you my customer number.

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU Ours is def not that bad but the dropping in and out is annoying. Speed is great when it's on but drops out for a few minutes each time multiple times a day

@iiNet Just spent time on the phone trying to get the issue I'm having right now sorted with close to zero recognition from your when on the issues we have had over the last month. To be told, it will be fixed by tomorrow is just not good enough at this point.

@iiNet Hi Tal. ref: 346992476 i need you to UnSuspend my mobile please as im have issues with iiNet. I dont need a million questions on social media. Please just UnSuspend my mobile and Call me ASAP.. URGENT.

@SeeArePe @iiNet @acccgovau @Telstra @VodafoneAU @Speedtest I'm getting 9.4mb/s down wireless which is fine for me

@ScottMurphyAUS Urgh! I was a long term internode customer until they couldn't/wouldn't offer the same service I had in the move from ADSL -> NBN. So I went with Aussie. Haven't looked back, internode. went downhill when iiNet bought them When TPG bought the lot out it all went to 💩

@iiNet Been a while without any internet. Was supposed to be hooked up on Tuesday. Paid for a modem and 1st month up front and nobody from iinet can help us. Non existent service. Unacceptable

@iiNet @NBN_Australia Internet down for the last 2 hours at our home. Please fix your services, frustrating.

@iiNet @NBN_Australia Getting really pissed off with all these outages. House unsecured, cctv not operational . Get your sh!t together! 4 times in the last few weeks. AND STILL NOT WORKING! p/code 4122 What the Fck am I paying for?

@iiNet why does no one respond to my customer service email… 357588308

@iiNet internet out in Nanango. Is there a known outage?

@iiNet You don't need any of that info, Waheeb. It's unlikely to be a problem unique to me. All you need do is change your procedures so you don't send the same advertising material to the same person 3 times via 3 methods in one day. To ANY of your customers. Not just me.

Don’t use @iiNet, all talk and no action. Dreadful problem solving of internet issues. Passing the buck, issue explained 15 times over to different people and more. #isp #iinet #cx

It seems weird for @iiNet to send a "to the resident" snail mail to my home when I already pay for a service with them at this address. Doubly weird when the prices quoted would give me 12 MB/s for the price of my current 90 MB/s one.

@iiNet Looks like it's an NBN problem. Thanks.

does anyone else remember when @iiNet was a decent service? I'd rather shave my face with a cheese grater then deal with their call centre right now.