iiNet

iiNet Outage Report in Canberra, Australian Capital Territory

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The latest reports from users having issues in Canberra come from postal codes 2602 and 2612.

iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Canberra, Australian Capital Territory 07/06/2025 20:05

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Total Blackout (12%)

    Total Blackout (12%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Phone (4%)

    Phone (4%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Canberra, Australian Capital Territory

The most recent iiNet outage reports came from the following cities: Canberra and Hall.

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City Problem Type Report Time
AustraliaCanberra Internet
AustraliaCanberra E-mail
AustraliaCanberra Internet
AustraliaCanberra Internet
AustraliaCanberra Internet
AustraliaCanberra Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • dougie_herd Dougie Herd (@dougie_herd) reported from Canberra, Australian Capital Territory

    @iiNet ... this is beyond tedious. Every single day now, your service drops out. It's 3 hours since I reached home. What exactly am Is paying you for??

  • reay07 Elaine Benes (@reay07) reported from Canberra, Australian Capital Territory

    @iiNet we have been having daily intermittent internet drop outs to our wired and wireless devices for a month. After 3 call to your tech line and following all instructions we are frustrated and at a loss. Each call is an hour and no help. We believe its a fault outside our home

  • ebony_bennett Ebony Bennett (@ebony_bennett) reported from Canberra, Australian Capital Territory

    Hey @iinet are there any outages in Canberra tonight? Been having trouble with my internet for the last few hours.

  • smrtcar Jason (@smrtcar) reported from Canberra, Australian Capital Territory

    @iiNet How do I report an unexpected outage on Holder Street ACT 2612? Tech support on the phone has a queue of over an hour.

  • bridgettilley Bridget Tilley (@bridgettilley) reported from Canberra, Australian Capital Territory

    Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

  • garrygordon Garry Gordon (@garrygordon) reported from Canberra, Australian Capital Territory

    @iiNet Have had reports of VDSL2 problems in Canberra near Manuka? Rebooted modem and speeds are v e r y slow.

  • Legixnvx Legionvx (@Legixnvx) reported from Canberra, Australian Capital Territory

    @iiNet Just cut out says our internet is down. We have no idea why

  • Legixnvx Legionvx (@Legixnvx) reported from Canberra, Australian Capital Territory

    Internet issues. Argh @iiNet

  • ExiledVictorian Ryan (@ExiledVictorian) reported from Canberra, Australian Capital Territory

    @narelleford @iiNet @RussellMcArthu4 My VDSL2 also not working this morning (Bruce)

  • DXPetti James Pettigrove🎅 (@DXPetti) reported from Canberra, Australian Capital Territory

    So I can cancel Gas and Electricity services online but I have to call to cancel @iiNet services. How bloody rubbish in 2019

  • KBGoodness 🥃 KB 🥃🎮🍜 (@KBGoodness) reported from Canberra, Australian Capital Territory

    @Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

  • Kay1Denise Dk (@Kay1Denise) reported from Canberra, Australian Capital Territory

    @iiNet I’m a second year subscriber , I hear and I am mortified that you advertise on Sky news after dark ( I never watch Murdoch media if possible ) . A channel that supports child abusers ! Can you please reconsider your advertising $

  • NigeACT Nigel (@NigeACT) reported from Canberra, Australian Capital Territory

    I’m calling my service provider @iiNet right now. If they continue to support @theboltreport I’ll be finding another provider.

  • Scott_Has Scott Haseler (@Scott_Has) reported from Canberra, Australian Capital Territory

    @iiNet Invoice number is 107396321. It'd be great if you're able to take a look into it as my VOIP is down too.

  • JTMansson Joakim Trygg Mansson (@JTMansson) reported from Canberra, Australian Capital Territory

    @iiNet No 1 in customer service... Have waited at home for half a day for a scheduled technician to show up and fix internet that has been down for two weeks!!! Still no technician. No information from you. One hour waiting time on phone. Seriously...

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • CryptoICTkat CombatCat (@CryptoICTkat) reported

    @gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.

  • FreshGlade FreshGlade (@FreshGlade) reported

    @iiNet @gReb3l You have let it get to public so show us how you handle such a case in public? Embarassment is for sure but what other negative emotions does this humiliation bring forth? Going to socials should NOT be the only way to get good help.

  • gReb3l Greg Bell (@gReb3l) reported

    Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

  • Anothergamer00 NiceMemeBroxD (@Anothergamer00) reported

    @pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.

  • imcyph cyph (@imcyph) reported

    @iiNet **** you let me switch isps i hate you so much

  • KresojaMarijo Marijo Kresoja (@KresojaMarijo) reported

    @iiNet, what's the story with the internet outage again in Lyneham ACT?

  • TYTY777729 Ty Ty (@TYTY777729) reported

    @pduthie_au @iiNet It’s been pre bad ay

  • pduthie_au Paul Duthie (@pduthie_au) reported

    @iiNet is there an outage in the Ballarat area? 3350 Have an IP but no traffic flowing after a router restart and an nbn box restart

  • ek_loki Ó Dubhaigan (@ek_loki) reported

    @iiNet Worst company I have ever dealt with. I’ve tried to update my phone number for 3 weeks before the bill came out. Log in requires a phone number and 2FA. I’ve never seen such incompetence from a department entitled “Technical Support”. I would not recommend this company to anyone.

  • Surfnet_Stuff StyleyedGenXSDisdnxXHedz (@Surfnet_Stuff) reported

    @iiNet @VodafoneAU Help raised hand @Telstra_news aswell as poor performance etc.