iiNet

iiNet Outage Report in Canberra, Australian Capital Territory

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Problems in the last 24 hours in Canberra, Australian Capital Territory

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Canberra and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

iiNet Outage Chart in Canberra, Australian Capital Territory 02/16/2026 10:25

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Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  1. Internet (77%)

    Internet (77%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. E-mail (8%)

    E-mail (8%)

  4. Phone (4%)

    Phone (4%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports Near Canberra, Australian Capital Territory

Latest outage, problems and issue reports in Canberra and nearby locations:

  • DXPetti James Pettigrove🎅 (@DXPetti) reported from Canberra, Australian Capital Territory

    So I can cancel Gas and Electricity services online but I have to call to cancel @iiNet services. How bloody rubbish in 2019

  • Legixnvx Legionvx (@Legixnvx) reported from Canberra, Australian Capital Territory

    @iiNet Just cut out says our internet is down. We have no idea why

  • garrygordon Garry Gordon (@garrygordon) reported from Canberra, Australian Capital Territory

    @iiNet Have had reports of VDSL2 problems in Canberra near Manuka? Rebooted modem and speeds are v e r y slow.

  • NigeACT Nigel (@NigeACT) reported from Canberra, Australian Capital Territory

    I’m calling my service provider @iiNet right now. If they continue to support @theboltreport I’ll be finding another provider.

  • bridgettilley Bridget Tilley (@bridgettilley) reported from Canberra, Australian Capital Territory

    Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

  • smrtcar Jason (@smrtcar) reported from Canberra, Australian Capital Territory

    @iiNet How do I report an unexpected outage on Holder Street ACT 2612? Tech support on the phone has a queue of over an hour.

  • Kay1Denise Dk (@Kay1Denise) reported from Canberra, Australian Capital Territory

    @iiNet I’m a second year subscriber , I hear and I am mortified that you advertise on Sky news after dark ( I never watch Murdoch media if possible ) . A channel that supports child abusers ! Can you please reconsider your advertising $

  • Scott_Has Scott Haseler (@Scott_Has) reported from Canberra, Australian Capital Territory

    @iiNet Invoice number is 107396321. It'd be great if you're able to take a look into it as my VOIP is down too.

  • ExiledVictorian Ryan (@ExiledVictorian) reported from Canberra, Australian Capital Territory

    @narelleford @iiNet @RussellMcArthu4 My VDSL2 also not working this morning (Bruce)

  • KBGoodness 🥃 KB 🥃🎮🍜 (@KBGoodness) reported from Canberra, Australian Capital Territory

    @Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

  • JTMansson Joakim Trygg Mansson (@JTMansson) reported from Canberra, Australian Capital Territory

    @iiNet No 1 in customer service... Have waited at home for half a day for a scheduled technician to show up and fix internet that has been down for two weeks!!! Still no technician. No information from you. One hour waiting time on phone. Seriously...

  • Legixnvx Legionvx (@Legixnvx) reported from Canberra, Australian Capital Territory

    Internet issues. Argh @iiNet

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • before293021431 before2930214322 (@before293021431) reported

    turns out @iinet staff disabled call diversion without our knowledge. Now your staff are refusing to fix it.

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    just had a look at my bank account, noticed my direct debit for @iiNet has increased by $5, gee, they did not even bother to notify me & when I go into Iinet Toolbox, every time I click on each Tab, they ask me to login again, shifty Iinet, making life hard for an Age Pensioner

  • geoffrey_payne Geoff Payne (@geoffrey_payne) reported

    @belindasmilne @iiNet been with them over 10 years, that is most likely the problem

  • david84tran David T (@david84tran) reported

    @iiNet Appears that everything was not fine. I received an SMS that there was an outage. I have been without internet for 3 days and had to tether internet using my mobile hotspot.

  • JordanCohenjc J.C ⁶𓅓 (@JordanCohenjc) reported

    @iiNet you keep saying to DM you and then you don’t respond. You are as bad as your call centre service who hangs up on their customers

  • amp1874 Peter Vamplew (@amp1874) reported

    15 days, 10 phone conversations with @iiNet, 1 cancelled NBN appointment, several texts and phone calls with the NBN installer, multiple emails to my builder, 2 calls to the NBN, and an online chat to @NBN_Australia. Still no closer to a resolution. :-(

  • TimMillard84 Tim Millard (@TimMillard84) reported

    Hey @iiNet, Can you pay your outstanding bill to @Toll_Group so I can book my return of the modem you sent me... like you just instructed me to do! Also, I'd like to echo other peoples experienced of how bad the 5G Home Broadband onboarding is.

  • before293021431 before2930214322 (@before293021431) reported

    @iiNet I just want to make it clear that the problem and solution have been identified.

  • nexus1111 Ms Creant (@nexus1111) reported

    Hey @iinet why don’t you do your callback service anymore? Over an hour to report that NBN won’t work thanks to massive lightning in Melbourne. Yet mysteriously web keeps saying all is fine. I’m not the only one in my area.

  • n3w4v3 Virgil (@n3w4v3) reported

    @mariasofi @iiNet Alas not working for me still.