Is iiNet having an outage in Canberra, Australian Capital Territory?

@iiNet @ii_cMay Connected at 7.92 down and 0.96 up

@iiNet is there a broadband outage in Bruce ACT at the moment?

@iiNet @ii_joshy Just got invoices again, same error, you don't even need me on the phone to resolve this. It's a clear system error with a documented history on your system. Do you actually want to keep me as a customer?

@jtparker72 @iiNet @TPG_Telecom Not with @iiNet by choice, sticking with their own FttN network in Canberra (Transact) for various reasons. But #NBN and alternate RSP is also a possible and if they don't take it seriously and increase performance, tiers, and customer service I'm looking for an alternative.

@iiNet @ii_joshy I have to call up almost every 6 weeks to try and explain and get varied level of response and no permanent resolution. Patient is going away fast

@alexonline888 It's disappointing @iinet are capping bandwidth up and down and moving away from an open bandwidth model. I'm still getting 40 down despite the advertising, smarter ways to ensure network resources are fair and efficient IMO.

It pains me so to hook up a new aerial copper lead-in for the @NBN_Australia "NBN" - but as they say, know your enemy. The other leadin is part of the iiNet Transact, which is a FttN parallel network. It has taken at least three techs and 2 weeks for this basic task...

@iiNet Hi Darryn RE: S330782549 I'm continuing to have the same issue which is really getting annoying. I'm constantly having to power cycle the router to establish a stable connection. ...cont....

@iiNet Nope, was probably talking to him for ten minutes before he popped me on hold, here I was thinking it was taking a while cause he was working hard to find a solution. Guess your sales teams don’t really want to make sales.

@iiNet pretty disappointed that I just called your sales department to get a new service set up and your consultant said ‘let me just check that’ and then kept me on hold for 17 mins only to take me off hold and hang up right on 20:00 (right as your sales office closes) 👎👎👎

@iiNet im having terrible intenet speed. I have works that due in 4 days and i wont be able to get this done if u guys dont do anything. Shouldnt take this long to figure out the problem. Postcode 4102. Please this is urgent

@iiNet Ive already lodged a complaint via toolbox

@iiNet It appears you don't offer any real time online support, i.e: chat! Astonishing!

@iiNet NBN50 I’ve been a customer for almost 6years and yes I’ve tried everything. On top of it all I’m only getting 30mbps. Not getting what I pay for. I also have mobile with you as well

@iiNet All done and rebooted. Let’s see how it goes. Thanks for the help John 🤟🏻

Don’t expect customer service #iinet

@iiNet I have been trying to get in touch so I can cancel my order. I have been sent someone else’s order, my name was on the packaging but when I opened the box I found the letter, & model etc. was for another customer. I will post that order back but no longer want iiNet myself