iiNet Outage in Canberra, Australian Capital Territory

@iiNet Just cut out says our internet is down. We have no idea why

Internet issues. Argh @iiNet

@narelleford @iiNet @RussellMcArthu4 My VDSL2 also not working this morning (Bruce)

So I can cancel Gas and Electricity services online but I have to call to cancel @iiNet services. How bloody rubbish in 2019

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

@iiNet I’m a second year subscriber , I hear and I am mortified that you advertise on Sky news after dark ( I never watch Murdoch media if possible ) . A channel that supports child abusers ! Can you please reconsider your advertising $

I’m calling my service provider @iiNet right now. If they continue to support @theboltreport I’ll be finding another provider.

@iiNet Invoice number is 107396321. It'd be great if you're able to take a look into it as my VOIP is down too.

@iiNet No 1 in customer service... Have waited at home for half a day for a scheduled technician to show up and fix internet that has been down for two weeks!!! Still no technician. No information from you. One hour waiting time on phone. Seriously...

@iiNet @ii_cMay Connected at 7.92 down and 0.96 up

@iiNet is there a broadband outage in Bruce ACT at the moment?

@iiNet @ii_joshy Just got invoices again, same error, you don't even need me on the phone to resolve this. It's a clear system error with a documented history on your system. Do you actually want to keep me as a customer?

@jtparker72 @iiNet @TPG_Telecom Not with @iiNet by choice, sticking with their own FttN network in Canberra (Transact) for various reasons. But #NBN and alternate RSP is also a possible and if they don't take it seriously and increase performance, tiers, and customer service I'm looking for an alternative.

@iiNet @ii_joshy I have to call up almost every 6 weeks to try and explain and get varied level of response and no permanent resolution. Patient is going away fast

@alexonline888 It's disappointing @iinet are capping bandwidth up and down and moving away from an open bandwidth model. I'm still getting 40 down despite the advertising, smarter ways to ensure network resources are fair and efficient IMO.

It pains me so to hook up a new aerial copper lead-in for the @NBN_Australia "NBN" - but as they say, know your enemy. The other leadin is part of the iiNet Transact, which is a FttN parallel network. It has taken at least three techs and 2 weeks for this basic task...

By the time my iiNet refund comes in I’ll already be paid which sucks because I asked for it 3 weeks ago.

@iiNet Any time, as long as the problem has been fixed! I’ve been with iiNet for a long period of time - and am considering another provider if this is not fixed soon. I rely upon internet connection for my work and study.

@iiNet we have been having serious issues for near on 3 months. We’ve spent literally hours on the phone, multiple emails, technicians and still we do not have reliable internet. It’s clear it’s a modem issue but we cannot get it replaced. This is my last try at resolving this.

@iiNet This has been happening for over 3 months now and I've begging help. My next step is going to the TIO.

@iiNet internet has been off most of the morning. Request a call back at 0929. iiNet Calls back at 0958. Staff member hangs up. I request call back again at 0959 and still waiting. No internet. Business not able to function. This has been 2 weeks of poor service.

@iiNet ref: 347597982 ref: 347597982 ref: 346598138 ref: 347453727 ref: 347547799 Customer reference:1185545785 iiNet Invoice 699476019 Have a listen to all the voice recordings. Your company do not understand customer service. Especially during difficult Covid times. IInet is bad.

@NBN_Australia Was an iiNet issue. Restarted all the things and then when I finally called iiNet OF COURSE it started working.

@iiNet Thank you for the reply, I've recycled modem a number of times this evening to try to get WiFi back on its now 2am and still not working. It's obviously hardware issue that I need fixed as working from home, thank you.

@iiNet I asked for a call back but didn't received any call. There was no resolution given. Just told charges are for admin fee. But it was never communicated to me at first place.

@iiNet It is very disappointing that iiNet deducts $10 fee on disconnecting the service. No one informs when you place a disconnection request and nothing is mentioned in the form as well.#disappointed #unethical #misguided #noterms #cheating