iiNet Outage in Canberra, Australian Capital Territory

Hey @iinet are there any outages in Canberra tonight? Been having trouble with my internet for the last few hours.

@iiNet How do I report an unexpected outage on Holder Street ACT 2612? Tech support on the phone has a queue of over an hour.

Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

@iiNet Have had reports of VDSL2 problems in Canberra near Manuka? Rebooted modem and speeds are v e r y slow.

@iiNet Just cut out says our internet is down. We have no idea why

Internet issues. Argh @iiNet

@narelleford @iiNet @RussellMcArthu4 My VDSL2 also not working this morning (Bruce)

So I can cancel Gas and Electricity services online but I have to call to cancel @iiNet services. How bloody rubbish in 2019

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

@iiNet I’m a second year subscriber , I hear and I am mortified that you advertise on Sky news after dark ( I never watch Murdoch media if possible ) . A channel that supports child abusers ! Can you please reconsider your advertising $

I’m calling my service provider @iiNet right now. If they continue to support @theboltreport I’ll be finding another provider.

@iiNet Invoice number is 107396321. It'd be great if you're able to take a look into it as my VOIP is down too.

@iiNet No 1 in customer service... Have waited at home for half a day for a scheduled technician to show up and fix internet that has been down for two weeks!!! Still no technician. No information from you. One hour waiting time on phone. Seriously...

@iiNet worst service ever! Can't even deal with a complaint properly! No service for weeks .. no help from customer support but still taking my direct debit!

I am sooo annoyed @iiNet you guys sent a modem to the wrong address and then RTS and now there’s no where to be seen for a new modem to be sent out. Over 45 mins on the phone trying to sort Customer service useless And I now wish I never signed up !! #customerserviceFail #iinet

@Dr_M_Davis @iiNet Suggest to check with friends and neighbors to see if they have the same problems to the same target websites. In ur job, CCP could be hacking you

@simongterry @iiNet @NBN_Australia I would give them the benefit of the doubt if it didn't work pretty much flawlessly for the past 6 months. What is more likely broken, the completely untouched 2m run of copper wiring in the wall, or the vastly complex network of moving parts that is a telco network?

@paulwoods @iiNet @NBN_Australia I had a similar issue with another carrier that went on for years. Ended up being configuration between their modem and server. Much blaming of my wiring, my devices, etc. None of which changed when they did regularly work through outages upgrading their servers.

@iiNet Them: @NBN_Australia tests say that it is an internal wiring issue Me: Why would it work for 6 months then suddenly start dropping out around 1pm on Thu? And then somewhat stabilise after iiNet made some changes? Then start again? Them: As I said, it is just minimal dropouts

*sigh* @iiNet 2nd level support "I don't think it is an issue, I can see minimal drop outs" Me "it dropped out 4 times in the past 15 minutes..., and at least 20 times on Thursday"

@iiNet we’ve been having serious issues all yesterday and today in NSW, Kellyville (Sydney) internet keeps cutting out every 10 or so minutes and upload is crap all of a sudden. This is just after maintenance was performed on our local Node. This is crap, we need to work!

big shout out to @iiNet - over 7 calls to tech support in 4 months, new modem in July that was going to fix everything. No internet again today when everyone is trying to work. THANKS.

@thechartist @NBN_Australia @iiNet The Libs gave us a future proofed low cost Super speed broadband service........ Not