iiNet Outage in Canberra, Australian Capital Territory

Hey @iinet are there any outages in Canberra tonight? Been having trouble with my internet for the last few hours.

@iiNet How do I report an unexpected outage on Holder Street ACT 2612? Tech support on the phone has a queue of over an hour.

Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

@iiNet Have had reports of VDSL2 problems in Canberra near Manuka? Rebooted modem and speeds are v e r y slow.

@iiNet Just cut out says our internet is down. We have no idea why

Internet issues. Argh @iiNet

@narelleford @iiNet @RussellMcArthu4 My VDSL2 also not working this morning (Bruce)

So I can cancel Gas and Electricity services online but I have to call to cancel @iiNet services. How bloody rubbish in 2019

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

@iiNet I’m a second year subscriber , I hear and I am mortified that you advertise on Sky news after dark ( I never watch Murdoch media if possible ) . A channel that supports child abusers ! Can you please reconsider your advertising $

I’m calling my service provider @iiNet right now. If they continue to support @theboltreport I’ll be finding another provider.

@iiNet Invoice number is 107396321. It'd be great if you're able to take a look into it as my VOIP is down too.

@iiNet No 1 in customer service... Have waited at home for half a day for a scheduled technician to show up and fix internet that has been down for two weeks!!! Still no technician. No information from you. One hour waiting time on phone. Seriously...

Hey @NBN_Australia & @iiNet NBN has been down in Ascot Vale and Flemington for more than 24 hours. This was supposed to be a planned outage finishing at 4pm yesterday. Any idea when it will be working again?

@yeppoon @iiNet @Telstra 2 minutes later, "maria" answered the phone and was able to inform me that the department i need to fix the issue, closed an hour ago... 1 hour after they put me on hold(been waiting 2+)... she was very helpful, giving me a direct number to ring in the morning, when they open.

@yeppoon @iiNet it is getting harder to fix... had to goto @Telstra in-store... the do a book-in appointment, waiting 6 hours for help... then told to ring the service line to fix the issue and am on "hold" for longer than 2 hrs 10 min and still waiting... Telstra service is very lacking !!!

@iiNet hello. No internet through nbn in 6152. Your page says no outage and so does nbnco page but no internet all day today.

@iiNet ok, so you told my partner our phone wd be back on yesterday. still nothing today. any idea what the issue is please @iiNet ?

@iiNet i am hoping i can get help here ???... am trying to set-up my new sim and it asks to go online and activate it.. but can NOT do that as it first asks for a verification code from the same sim/mobile number, that has not yet been activated, so how to enter my 'toolbox" ??🙏

If you have a small business internet with static ip plan with any other Australian service provider other than @iinet or their associated companies then we would welcome your recommendations - of course they must be capable of responding to support requests in a timely manner.

Today we have cancelled our @iiNet #VOIP service after many years due to the fact that over 1 week iiNet Biz Support has ignored our support tickets. We are now looking for alternatives.

@lsd2ez_ @iiNet USE? Wtf

@iiNet After 2 days, it’s back. Poor form, no redundancy, outage notices with no detail. Rumours the problem could have been resolved sooner if the appropriate staff where located in Geelong. With wfh, probably need residency, 4g in modems.