iiNet Outage in Canberra, Australian Capital Territory

Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

@iiNet Have had reports of VDSL2 problems in Canberra near Manuka? Rebooted modem and speeds are v e r y slow.

@iiNet Just cut out says our internet is down. We have no idea why

Internet issues. Argh @iiNet

@narelleford @iiNet @RussellMcArthu4 My VDSL2 also not working this morning (Bruce)

So I can cancel Gas and Electricity services online but I have to call to cancel @iiNet services. How bloody rubbish in 2019

@Haydztweets @Jacko_GFreak @Telstra @Optus @iiNet Well no, some POIs have a higher capacity then others and it comes down to if they can actually support the speeds. If you're on a POI that is at almost capacity then the chances of getting higher speeds are limited, which is why people hit that 7pm slowdown.

@iiNet I’m a second year subscriber , I hear and I am mortified that you advertise on Sky news after dark ( I never watch Murdoch media if possible ) . A channel that supports child abusers ! Can you please reconsider your advertising $

I’m calling my service provider @iiNet right now. If they continue to support @theboltreport I’ll be finding another provider.

@iiNet Invoice number is 107396321. It'd be great if you're able to take a look into it as my VOIP is down too.

@iiNet No 1 in customer service... Have waited at home for half a day for a scheduled technician to show up and fix internet that has been down for two weeks!!! Still no technician. No information from you. One hour waiting time on phone. Seriously...

@iiNet I keep having random outages, multiple times every hour it just stops working, comes back on after about 10 minutes and then goes off again about 10 minutes later and so on. Any reason why or how to fix it?

@iiNet pls explain how you can issue an invoice & have it due on the same day!! I don’t give you debit my account but you are giving me a chance to pay it through another means if I choose to do so.

Hey @iiNet VDSL down in Aranda, ACT?

Great. @iiNet VDSL is now reduced to the 'when it rains it doesnt work' state. Im pretty sure Lesley who called me absolutely lied about the network being upgraded too. I see no evidence of that. Welcome to @TPG_Telecom Garbage.

@iiNet Ok Chris shall do. It’s back now but no guarantees. If first response is a person who asks if I rebooted modem 🙄 but who has no tech skill, so Then has to hand my details on I’ll b Disappointed. Long term IiNet customer.

@iiNet I’ve had consistent drop outs and outages since the start of November, apparently my case gets escalated everyday, yet still no progress. Is this how you treat a loyal customer of over 10 years? Ref: 351617868

@iiNet #iinet nbn slow and dropping out in #InnerWest Again. Boring. No path to simply log issue online. Is it the cheap and cheerful IiNet modem or is it IiNet? My contract’s up in a month. Thankfully.

@iiNet my nbn hfc internet service is not working. Mortimore Street, Bentleigh Victoria 3204.

@iiNet I’m an actual adult; a customer of yours for 20 years during which I’ve never missed a payment.. I don’t want/need a reminder from you about an invoice already in my email inbox. Please show some respect and provide an ‘Opt Out’ which is simply industry standard practice !!?

@iiNet 2 extensive support calls l8r:Stop messaging me to tell me you’ve emailed me with a bill. I know already cos I read my emails! Why don’t you call me to check I’ve received the SMS and waste some more of my time? No OptOut !? #fail