Is iiNet having an outage in Melbourne, State of Victoria?

@iiNet @ii_joshy Who's Jacob.... Just cancel the account!

@iiNet @ii_joshy So sneaky @iiNet Charged me for a replacement modem that I never asked for. I actually said in a email when they suggested it "To be clear I will not use your god awful modems" and then when I called to query it they couldn't find the notes...

@iiNet @ii_joshy So someone called me last night from @iiNet, I explained the issue and she agreed with me about how the service should have been provisioned on a different port and that it was understandable why I would want to leave iiNet because of the issues that I've had...

@iiNet we have signed up with iinet over a week ago and have not had any communication about modem being delivered after contacting via email, or the service being activated after sending required documents. An update would be great....

@iinet replacement modem issued last Friday. Just rang to check on delivery status and they told me it’s been delivered yet I received nothing. I want this resolved today or I’m cancelling my service. 2 weeks without internet and soon to be 3 if you have to send another out!

@iiNet @iiTalW Was on the phone for three hours and didn’t manage to fix it. It’s with the Faults team now.

I’ve tried 2 modems and my internet still isn’t working yet the “support” staff (they’ve done everything but support) insist I wait a week for a new modem to try. Just send a bloody technician out to my apartment so my internet is fixed! Sub-standard service all week from iiNet

@iiNet @iiWaheeb It’s a wireless connection. I received a new modem a couple of months ago but it doesn’t seem to make much of a difference. I’ll call the support line soon for help, thanks for responding.

I’ve been trying for 2hrs to fix my cable wifi @iiNet. Just dropped out all of a sudden and now I keep getting redirected to Gateway HTTP intercept page. Tried multiple devices and modems, factory reset etc and still nothing. Help!

Hey @iiNet your support services are crap. #thatsall

@iiNet My net has Gone down right at the wrong t ikme wtf is going on

@iiNet @iiLeoY Still no connection, 60hrs+ and counting, spoke to your team today, can't help me because I'm not named on the contract, even though I have the latest invoice. Offered me a private call out. WTH. What now? I change providers to gain access to the net again?

@iiNet @iimaaj I do, but I don't want to publicly post it. The NBN is down

what's going @iinet? No internet since 2pm, getting a little frustrating in particular since your website says 'no issues' #brunswick your phone line tells me to queue for at least 1hr, c'mon! Get your act together

Hey @iselect @TPG_Telecom @Optus @iiNet @dodo can you help out Senator @stuartrobertmp with his internet plan? He seems to be charging Australian Taxpayers $2000 a month for internet usuage, surely he is on the wrong plan? Thanks.

@iiNet @iiLeoY I have been in contact and lodged a formal complaint.

@iiNet #1 for customer service is a joke.

@iiNet 2 weeks I called and decided to switch to iiNet but some idiot has gone and disconnected my current internet before my modem has even been dispatched and I have been without any internet for 5 days now and no one seems to give a damn. NOT IMPRESSED

Another bad part about this is the non-refundable $5 administration fee that I paid to @Ticketek_AU to be part of the Grand Final ballot. Instead of donating to the only organisation whose incompentence rivals @iinet I could’ve bought myself a coffee. #aflfinals

@iiNet @ii_joshy My immediate requirement is a service which I have to obtain from elsewhere due to this long delay.

@iiNet @ii_joshy I've already mentioned as the services are critical for me and outage of this long is intolerable.

@iiNet @iiWaheeb Thanks Doesn't look like ONT has a problem, except that an network issue where the laptop didn't get an IP assigned when directly connected to it.

@iiNet @iiWaheeb I'll contact you once there. This is really bad as I cannot reach out to my sick mother.

@iiNet @ii_joshy At this moment to my home has not internet. I'm away and home phone is diverted to iiNet Voicemail meaning no service at the modem.

@tofuboi1986 @Raejayy4721 @lewymitch @iiNet @NBN_Australia @Aussie_BB I’ve been having odd disconnects and shit the last couple of months too! But my speeds haven’t been compromised

@vhatelse @iiNet @acidtestjohn @ii_cMay Definitely. When I first called yesterday morning the customer service rep had no idea of the issue and suggested it was my router.

@Telstra It’s ADSL through iiNet but in the Telstra network

@iiNet @iiLeoY Advertising 24mbps and delivering less than 6 is false advertising... support hasn’t been able to help and I have asked them to prove I was given the appropriate documentation showing 6 would be acceptable speed

@N_Shuttleworth @Ticketek_AU @AFL The only difference between @iinet and @Ticketek_AU is that iiNet provided regular updates to confirm their incompetence, whereas Ticketek has given next to nothing. I’m unsure which customer service strategy I prefer.

@iiNet @ii_joshy Yep no problem man!

Major NBN / @iinet outage in southern suburbs this morning. #Adelaide

Lost internet connection 10min ago. Nothing on status map yet if there is a confirmed outage around 5162 @iiNet

@iiNet please fix your internet ASAP! First day of my holiday and I can’t watch #SurvivorSeries2018

@iiNet having problems with NBN dropout at 3496 for the last couple of nights

@iiNet @ii_cMay Long periods of slow or no connectivity. Speed at a crawl.

So the nets been down statewide almost for 10 hours now this isn't funny iinet

@iiNet I have been wondering about Warnbro WA 6169 too. It's been down for nearly 5 hours now 1755hrs. Modem is just fine. Inv. 105461552

@iiNet @ii_cMay I'm back online again (without restarts). If the problem persists I'll try that and let you know.

@dontcallmekatie @Optus I've been down for days, iinet!!

@cat_stanton_ @albericie @Telstra24x7 I've had iiNet for 15+ yrs. Only problem has been the need to change the modem twice. I am restricted to ADSL2 until Telstra upgrades the copper or NBN arrives sometime in the distant future.