iiNet Outage in Melbourne, State of Victoria

Dear @iiNet I couldn’t be happier to cancel my plan with you, after weeks of waiting and a day off of work taken so I could get my NBN connection set up, I find out that the connection is actually on short fall.

@Ninth_Squirrel @wildgoose666 @slimejam @iiNet Elwood down.

@iiNet Ever since I changed to NBN a couple of months ago, I can’t log in, says it doesn’t recognise my email address, or points of ID to get my login or reset password. Terrible!

@iiNet Well your lack of service forced me onto NBN. It really isn’t acceptable to throttle my speed from double digits down to 1 or 3kbps...consistently over a number of years.

@iiNet Thanks for your reply Darren. If you mean when I connect from the ZyXel box to my laptop, there is no internet connection. I tried all 4 ports but I also am piggybacking my Ethernet cable to two additional adapters to make it work so that could be a problem

@iiNet Sure. Here’s an invoice number 118495392. One of your reps also tried to call and the phone cut out. Not a good day for comms.

@iiNet This has nothing to do with tech availability. The problem is a week ago I was told I didnt need a tech and then today I get an email saying I have a technician booking for a week and a half from now and I have no net until then

.@iiNet your cust service is woeful, Good Friday, a day B4 I move you tell me I need a tech to get my net set up, a week after being told just take your old modem and plug it in. Now I get a 2 week discount and a fob off. You’ll be cancelled the day after I get another supplier

@iiNet And it’s back down again...

@iiNet Thanks again... though the dropouts are back again. Have turned off connection box and modem for at least 60s... checked to see if it is a signal issue by staying close to the modem. No luck.

@DemonicDragon Same one...no resolution. Only some SMS saying it will be checked by the 6th so that’s tomorrow. Not fixed mind you...but checked. And the best part is @iiNet don’t give 2 ***** but if it were one of their execs you just know this would have been fixed already.

@iiNet I received an sms on Friday saying that the issue would be resolved by the 06/04 and nothing after that.

@iiNet having issues with my @NBN_Australia modem upstream lights flickering, and no internet. Brunswick West. Got hung up on when I called, and your online chat is useless.

@iiNet That would be better then me being on hold for over an hour so if that’s possible that would be amazing. Really appreciate the help.

Hey @iinet we are on day 6 with no internet. My ticket number is 345331686. It says the issue has been resolved but I’m still without a connection. Can u please get someone to send out a tech ASAP. NBN won’t be connected until April 2nd so We need the ADSL line in the mean time.

@jedistocky @slpng_giants_oz @iiNet Glad I switched. @iiNet's service and customer service were going down the toilet, and now I see the support Sky. Puke.

@iiNet @VikashRadia Slow to practically non existent in 3000. #iinet #nbn #cactus

I'm over this bullshit again no internet. Come on iiNet fix my problem

@HyperionPlays @GutsOCE @Swip3rR @iiNet @Aussie_BB @TPG_Telecom NEVER. EVER. TAKE. THE. FREE. ROUTER. FROM. YOUR. ISP. It is worth every cent that you paid for it.

@iiNet I’ve been without internet all day. Lodged fault at 11am, still hasn’t been escalated to @NBN_Australia at 9:30pm! Wtf

@iiNet It is very disappointing that iiNet deducts $10 fee on disconnecting the service. No one informs when you place a disconnection request and nothing is mentioned in the form as well.#disappointed #unethical #misguided #noterms #cheating

@iiNet customer service can’t resolve problems, transfer the call without an introduction & hang up on the call. No wonder why @TPG_Telecom is better!!

@iiNet Thanks, Kris. It stayed out after the total outage that Michelle fixed.

@iiNet Yes, we fixed the wifi second in minutes yesterday and laptop is fine. I've turned my phone on and off, jiggled the airplane mode, , turned Bluetooth off, forgotten the network and tried to rejoin, and gone step by step through the settings to check them - no solution

@iiNet Hi again. I still can't connect my iphone back to wifi - and even 4G is not connecting properly to most of my apps. I've tried finding solutions and none of them work. Not least forgetting the network and rejoining - it won't accept the password.

@Telstra @jimeoin I just switched from iiNet and I am really regretting it. Business grade ADSL ... 2 megabits a second. Been trying to get onto support for 3 hours. Blame it on covid. Useless Australian company, sad really. @iiNet

@iiNet Thanks for getting back and showing concern. Yes its so frustrating. I csnt even play netflix on tele using ethernet connection. I restarted to router, checked again, speed was terrible, less than 1 mbps and i am paying for iinet nbn !

@iiNet If I was still a customer here's how it would go. I'd provide details. You'd promise an "engineer" would look into it. I'd never hear anything, or be told it "looked fine at our end". That happened over and over again. I have never been happier to leave a dodgy company behind.

Hi @iiNet Problem is still there today. Be nice to get a reply of some sort.

@iiNet If is any help: 1. I've seen it on Safari and Firefox on mac and Firefox on Linux, & 2. It only seems to be the support chat; the others seem to always appear