iiNet Outage in Melbourne, State of Victoria

@Telstra sent me an NBN connection device. It has all the wrong connections. So I called their customer support. The automated service sent me a txt message and hung up. Time to call @iiNet

@iiNet I had to literally turn on to my phone plan to post this message. I have upward of 15 iinet/nbn people come our to ‘attempt’ to fix our connection which falls out 10 hours per day min. So we have no internet. Still paying @iinet monthly. Can someone help this disaster. Please.

@iiNet Not getting much help from that number, to be honest. But they are recognising the constant dropouts. The service is more or less unusable for us

Hey @iiNet just wondering if there is an outage around the Essendon Moonee Ponds area now?

Dear @iiNet I couldn’t be happier to cancel my plan with you, after weeks of waiting and a day off of work taken so I could get my NBN connection set up, I find out that the connection is actually on short fall.

@Ninth_Squirrel @wildgoose666 @slimejam @iiNet Elwood down.

@iiNet Ever since I changed to NBN a couple of months ago, I can’t log in, says it doesn’t recognise my email address, or points of ID to get my login or reset password. Terrible!

@iiNet Well your lack of service forced me onto NBN. It really isn’t acceptable to throttle my speed from double digits down to 1 or 3kbps...consistently over a number of years.

@iiNet Thanks for your reply Darren. If you mean when I connect from the ZyXel box to my laptop, there is no internet connection. I tried all 4 ports but I also am piggybacking my Ethernet cable to two additional adapters to make it work so that could be a problem

@iiNet Sure. Here’s an invoice number 118495392. One of your reps also tried to call and the phone cut out. Not a good day for comms.

@iiNet This has nothing to do with tech availability. The problem is a week ago I was told I didnt need a tech and then today I get an email saying I have a technician booking for a week and a half from now and I have no net until then

.@iiNet your cust service is woeful, Good Friday, a day B4 I move you tell me I need a tech to get my net set up, a week after being told just take your old modem and plug it in. Now I get a 2 week discount and a fob off. You’ll be cancelled the day after I get another supplier

@iiNet And it’s back down again...

@iiNet Thanks again... though the dropouts are back again. Have turned off connection box and modem for at least 60s... checked to see if it is a signal issue by staying close to the modem. No luck.

@DemonicDragon Same one...no resolution. Only some SMS saying it will be checked by the 6th so that’s tomorrow. Not fixed mind you...but checked. And the best part is @iiNet don’t give 2 ***** but if it were one of their execs you just know this would have been fixed already.

@iiNet I received an sms on Friday saying that the issue would be resolved by the 06/04 and nothing after that.

@iiNet having issues with my @NBN_Australia modem upstream lights flickering, and no internet. Brunswick West. Got hung up on when I called, and your online chat is useless.

@iiNet That would be better then me being on hold for over an hour so if that’s possible that would be amazing. Really appreciate the help.

Hey @iinet we are on day 6 with no internet. My ticket number is 345331686. It says the issue has been resolved but I’m still without a connection. Can u please get someone to send out a tech ASAP. NBN won’t be connected until April 2nd so We need the ADSL line in the mean time.

@jedistocky @slpng_giants_oz @iiNet Glad I switched. @iiNet's service and customer service were going down the toilet, and now I see the support Sky. Puke.

@iiNet stop transferring me to different departments as if im a ping pong ball!!! Stop claiming that you’re gonna call me back cause you keep on saying that but I’ve never once received a call back. I’ve been calling you every single day. I just want my internet connection!!!

@iiNet Thats correct a case was lodged. This is another event now as the 1st service was restored for 24 hours. Are you going to send someone to provide a temporary service? Don’t give me nbn rubbish. We want service.

@iiNet This service was restored yesterday and taken again today. I want this escalated to senior management. This is a medical issue.

@iiNet My problem is, i can't stay connected.... EVERY SINGLE DAY my internet drops out and won't come back on unless i disconnect and reboot my router... even though the router says it's connected to the internet. Sick to death of spending hours on the phone to no resolve

@iiNet why is the internet in Queanbeyan running like trash? Has been like this for weeks. 10mbps when we should be getting 100mbps. Also don’t give me your rubbish turn it off and on again solution, done that and reset wall and modem.

@iiNet NBN down in 6153 for around 45 mins. Is there an outage here? Have done the usual power cycling, etc.

@iiNet is ultra broadband having issues in Ballarat? Connection has been in and out all day with it mostly being out.

@iiNet hi, our nbn is down. Is there an issue?

Hi @iiNet is there a problem on Canberra? We’re having serious streaming issues again

@iiNet Well it's obviously not otherwise I would have internet right now. It's literally not working at all. I have the wi-fi connections available, the internet that comes through them is literally 0 though.