iiNet Outage Report in Melbourne, State of Victoria

@iiNet TBH I've been having dropouts and very slow speeds for a long time now but have been using my 4G and putting up with it. No old phone I can test with. Am in an apartment block, wonder if it's the line itself that's carked it.

@aleeb88 @iiNet Oh dear - this is my problem too - they used to be so good! The customer service is great though!

@iiNet 38 down, 34 up.

@iiNet second outage in as many months.... starting to wonder why I’m still with you

@iiNet hey team. After waiting for my call back I got one but the call never connected. Can you try the call back again. The call dropped out and it’s an hour wait for tech support now. Experiencing outages all day in 3030

NBN woes part 2: given up all hope with iiNet after finding out that a) I had to use a different account that I didn't know existed, and b) organise an appointment for another technician to visit. Jumped over to Aussie Broadband and hoping that will fix this whole mess up

@iiNet seriously. It’s been a near 40 days since our iiNet NBN service was paid for and still nothing. Not even an email update. My partner and I work a combined 150hr week and can’t afford to donate more of our time towards this matter. #iinetNBN #NBN #Melbourne

@TheyCallHimX @iiNet Ditched them month one because they don't buy enough bandwidth so peak is unusable, kept asking for my logs basically said forget it. Went to Aussie broadband and never looked back

@iiNet so my 5GHz network disappeared leaving me only my 2.4GHz and having to reset every device we have 🙄 Freaking. Annoying. Thanks

@iinet I just got a birthday email from you even though I'm no longer a customer. Tells me to login to unsub

@iiNet This is now the 2nd or 3rd time that I have had to contact / make publicly aware that your product and/or services are ridiculously unrealistic. Fake apologies are useless. I’m sorry to say it but fix your ******* shit!

@iiNet @NBN_Australia broadband in Yarraville 3013 hasn’t worked for about 6 hours now. Tried resetting the modem but no luck. I can understand if the heat was impacting the network though.

@iiNet Everyone loves a factory reset 😭 Fairly sure i can find a paper clip and 4 hours of my life without a help desk.

@StoneAdam @iiNet @eatdrinkwatch Yup, ombudsman is the way to go. This always happens with a connection fault - the provider blames NBN and vice versa, no one accountable, no one resolves the issue. You will get it resolved once the TIO is involved, and decent compensation.

@iiNet That is my wife. She is at work I made it EXPLICITLY clear to your support person to call my number 0407529906 The account is in my wife’s name and I am an authorized person on the account. We covered this yesterday. They don’t listen.

@iiNet thanks (not) for calling me at 12.00 (as promised) to do this, so called, easy switch to NBN. Your complete lack of reliability and inability is overwhelming! Oh yeah, & I appreciate the wasted hours of my life on the phone with your techs so far. Time I’ll never get back!

@iiNet I cancelled my account 17/4 after 8 years due to poor service after poor service.. there were 11 days left in the cycle and they gave me refund of $1.97.. they have now charged to the end of May $59.95.. wtf #idiots #poorservice #disgrace #internet #isp @ombudsman

@iiNet I got no response from any website or iPad app that uses internet including bank apps both here at my home and later when I was at the coffee shop where my iPad connects to their wifi! Seems to be working ok now! But I still resent having to pay 30%+ extra for a crap service!

Hey @iiNet Why is your service status map reporting everything is fine at postcode 3156 when I, for the 4th time in 5 days, am again without internet due to an “outage”.

@byrnecore @StoneAdam @iiNet @eatdrinkwatch Yup. I did exactly the same thing with Exetel (who also have diabolical customer service) despite rolling off to Tangerine (who have been terrific, btw).

@iiNet still seeing patchy NBN in South East Brisbane. Please help!

@iiNet very patchy/no internet in Melbourne tonight for the last few hours. Plus a planned outage tomorrow during business hours tomorrow??? Super frustrating.

@iiNet wifi in Meadowbank Nsw is down again. #iinetoutage

@iiNet @cc42434374 How about instead of answering individual customer enquires, provide a real update to the recent network issues across Australia. #nbn #Australia

@iiNet Great, thanks, apology accepted. I’m obviously accessing this through my @Optus network on my phone because… well, my wifi is down and I can’t access the internet otherwise to check for your updates. @Optus how are your home broadband deals these days???

@cc42434374 @iiNet I’m starting to think the same. Had my eye on them for awhile now. This outage tonight is killing me.

@iiNet Tried for weeks with no resolution.

@iiNet slow then no NBN in 2049

Work to do but @iiNet is down in Bendigo…taking advantage and going to bed. Work can wait until 5am.

@iiNet iinet only available till 9.30pm . Online only SALES. Disappointing customer service for issues and not Australian based. Aussie Broadband is looking really good as I’m chatting right now.