iiNet Outage Report in Melbourne, State of Victoria
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The latest reports from users having issues in Melbourne come from postal codes 3001, 3000 and 3004.
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Full Outage Map
E-mailProblems in the last 24 hours in Melbourne, State of Victoria
The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Melbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by iiNet users through our website.
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Internet (64%)
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Total Blackout (14%)
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Wi-fi (12%)
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Phone (5%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Melbourne, State of Victoria
The most recent iiNet outage reports came from the following cities: Melbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Total Blackout | |
| Melbourne |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports Near Melbourne, State of Victoria
Latest outage, problems and issue reports in Melbourne and nearby locations:
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Pyrex Flask
(@pyrexflask) reported
from
Melbourne, State of Victoria
@iiNet is there a 5g NBN outage in 3182?
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bruce baxter
(@brucebax) reported
from
Melbourne, State of Victoria
@iiNet very upset, been without any internet since the 28/12 and the earliest you can send a technician is the 10th??? Very poor, also perhaps someone can tell me how is it can log into my toolbox without internet and view task information being uploaded?
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Joe Connell
(@josephsconnell) reported
from
Melbourne, State of Victoria
@WillTaylorNZ @NBN_Australia @iiNet Yea that’s not a good term. It’s basically mobile broadband caught by a modem and turned into a wifi signal
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Anthony Rees
(@AnthonyRees) reported
from
Melbourne, State of Victoria
@Telstra sent me an NBN connection device. It has all the wrong connections. So I called their customer support. The automated service sent me a txt message and hung up. Time to call @iiNet
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Matt Parker
(@matt_j_parker) reported
from
Melbourne, State of Victoria
@iiNet I had to literally turn on to my phone plan to post this message. I have upward of 15 iinet/nbn people come our to ‘attempt’ to fix our connection which falls out 10 hours per day min. So we have no internet. Still paying @iinet monthly. Can someone help this disaster. Please.
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Matt Parker
(@matt_j_parker) reported
from
Melbourne, State of Victoria
@iiNet Not getting much help from that number, to be honest. But they are recognising the constant dropouts. The service is more or less unusable for us
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Kit McMahon
(@kitmcmahon) reported
from
Melbourne, State of Victoria
Hey @iiNet just wondering if there is an outage around the Essendon Moonee Ponds area now?
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Krystin Beth-Moore
(@krysbethmoore) reported
from
Melbourne, State of Victoria
Dear @iiNet I couldn’t be happier to cancel my plan with you, after weeks of waiting and a day off of work taken so I could get my NBN connection set up, I find out that the connection is actually on short fall.
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Jac Beecroft
(@CultofJack) reported
from
Melbourne, State of Victoria
@Ninth_Squirrel @wildgoose666 @slimejam @iiNet Elwood down.
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Daimo
(@Daymeaux) reported
from
Melbourne, State of Victoria
@iiNet Ever since I changed to NBN a couple of months ago, I can’t log in, says it doesn’t recognise my email address, or points of ID to get my login or reset password. Terrible!
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🇯🇵ジャパンダマン 🍐 ANIMAL CROSSING
(@Japandaman71) reported
from
Melbourne, State of Victoria
@iiNet Well your lack of service forced me onto NBN. It really isn’t acceptable to throttle my speed from double digits down to 1 or 3kbps...consistently over a number of years.
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Duyen Ho
(@duyenho) reported
from
Melbourne, State of Victoria
@iiNet Thanks for your reply Darren. If you mean when I connect from the ZyXel box to my laptop, there is no internet connection. I tried all 4 ports but I also am piggybacking my Ethernet cable to two additional adapters to make it work so that could be a problem
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Duyen Ho
(@duyenho) reported
from
Melbourne, State of Victoria
@iiNet Sure. Here’s an invoice number 118495392. One of your reps also tried to call and the phone cut out. Not a good day for comms.
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Sean Donovan
(@seandonovan01) reported
from
Melbourne, State of Victoria
@iiNet This has nothing to do with tech availability. The problem is a week ago I was told I didnt need a tech and then today I get an email saying I have a technician booking for a week and a half from now and I have no net until then
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Sean Donovan
(@seandonovan01) reported
from
Melbourne, State of Victoria
.@iiNet your cust service is woeful, Good Friday, a day B4 I move you tell me I need a tech to get my net set up, a week after being told just take your old modem and plug it in. Now I get a 2 week discount and a fob off. You’ll be cancelled the day after I get another supplier
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Nick Ivanovski
(@nivanovski) reported
from
Melbourne, State of Victoria
@iiNet And it’s back down again...
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Nick Ivanovski
(@nivanovski) reported
from
Melbourne, State of Victoria
@iiNet Thanks again... though the dropouts are back again. Have turned off connection box and modem for at least 60s... checked to see if it is a signal issue by staying close to the modem. No luck.
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🇯🇵ジャパンダマン 🍐 ANIMAL CROSSING
(@Japandaman71) reported
from
Melbourne, State of Victoria
@DemonicDragon Same one...no resolution. Only some SMS saying it will be checked by the 6th so that’s tomorrow. Not fixed mind you...but checked. And the best part is @iiNet don’t give 2 ***** but if it were one of their execs you just know this would have been fixed already.
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🇯🇵ジャパンダマン 🍐 ANIMAL CROSSING
(@Japandaman71) reported
from
Melbourne, State of Victoria
@iiNet I received an sms on Friday saying that the issue would be resolved by the 06/04 and nothing after that.
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Jay Stevens ☠🦓
(@JayWarsAu) reported
from
Melbourne, State of Victoria
@iiNet having issues with my @NBN_Australia modem upstream lights flickering, and no internet. Brunswick West. Got hung up on when I called, and your online chat is useless.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron Nautilus
(@TheLlamaKingg) reported
3 Weeks without internet. Several phone calls to support promising follow ups. Even gave reference numbers. No follow up. Nothing. This is crazy @iiNet
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Stuart
(@stueyissickofit) reported
Ok @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will speak with me. This has been going on for months.
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Stuart
(@stueyissickofit) reported
Ok @iiNet I can't access my eSim through toolbox, but you can't cancel it, and I can't transfer it, so I am stuck paying for a phone that I can't use, and then when I call up customer service, no manager or supervisor will call me. This has been going on for months.
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Books
(@Books4566) reported
As usual @iinet are clueless. Take my monthly Payment without fail on the dot every single month. You have a problem with @iinet it’s never their fault it’s always @NBN. Tired of multinationals taking my money with zero accountability
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Books
(@Books4566) reported
@iinet again another full day without internet. You pay them monthly but when the system goes down @iinet just takes your money and laughs in your face.
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Anthony Widdowson 🐦
(@skyfire747) reported
Thinking wether our @iiNet router needs replacing. We have the TGiiNet-1, (I think) and it is slow to get going if we ever have to turn it off and back on. Seems we have had it for 19 years and 9 months. Just wish I knew when the NBN upgrade was going to happen, still on fttn.
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CombatCat
(@CryptoICTkat) reported
@gReb3l @iiNet Mate, just get Starlink. I had issues with iiNet VDSL due to infrastructure issues outside my control, was only getting 2 - 5 Mbps when promised 70 Mbps. They refused to fix the issue and didn't want to reduce/refund bills even though weren't honouring their promise.
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FreshGlade
(@FreshGlade) reported
@iiNet @gReb3l You have let it get to public so show us how you handle such a case in public? Embarassment is for sure but what other negative emotions does this humiliation bring forth? Going to socials should NOT be the only way to get good help.
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Greg Bell
(@gReb3l) reported
Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.
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NiceMemeBroxD
(@Anothergamer00) reported
@pduthie_au @iiNet @iiNet I'm having the same issue, and it's been going on for 5+ hours. Some help would be greatly appreciated.