iiNet Outage Report in Sydney, State of New South Wales

iiNet support wasn’t interested in the fact they had iiNet NBN 50 and suddenly they had Vodafone NBN 100 running at their house. Just say it’s impossible.

@iiNet Got a call back from someone "representing the customer care team at iiNet" then asked me to id myself. Sorry, I value my privacy and can't give this out WHEN YOU CALLED ME! I can't call you back, the queues are long for everything

Had a freak out internet was down @iiNet best service thanks for getting me back up and running fast. Really good customer service - even waited for me to find the power extensions because the power points stopped working 😬

@iiNet at this time of night normally between 6 and 11 Mb. Tonight it’s dropping out or operating in the 0.2 - 2 range most of the time. Never had this problem with ADSL2+. Your help site shows a local error @TurnbullMalcolm should be in gaol for inflicting this crap o. the country

@iiNet Customer Ref 1184783189

I’m in self-isolation, my HFC NBN is down *yet again*, and wait times for iiNet technical support are over an hour. Everything is awesome.

@iiNet It’s working now. Clearly you Network Status post saying there was minor incident which “may” affect service was correct. It was the network.

Is there any bigger shit show than the crappy @NBN_Australia brought to us by wrecker @TurnbullMalcolm. No internet again tonight, my weekly experience on HFC hybrid crap rolled out by our useless former PM under orders from another earlier former idiot and useless PM. @iiNet

@iiNet dropouts. Speeds down to around 1-2 Mb/s. Lots of dropouts. Have restarted modem to check it’s not the modem

27 hours into an @NBN_Australia / @iiNet outage, still no word on when it will be fixed. Complete lack of info from both parties

@iiNet The interaction with iinet staff was fine, no complaints at all. NBN technician comes out Monday morning. That will play havoc with online schooling and me working from home. Hopefully this recurring problem will be fixed on nbn tech visit #3.

@NewtonMark @shaneoneill @Aussie_BB @Telstra I fired up an Aussie BB service at my parents new house just last week in 20 mins, after iiNet failed spectacularly at transferring their service from their old address. Did a Vodafone one on the weekend too and was online in an hour.

@iiNet That's 10+ days without internet and many hours spent on the phone with your (admittedly very nice) support teams. I've been compensated once already, though it was rather paltry - and at this point I'm honestly questioning my decision to use iinet 😭

@iiNet I've done all those. It is a problem with the modem connection itself, with the downstream light solid but upstream light flashing.

@iiNet no internet in Turramurra again, over an hour for technical support, no outage showing on @NBN_Australia

Oh bugger, I am an @iiNet customer but I’ll be calling around for a change of provider. : (

Hey @iiNet as a new customer to your #NBN service, I think it's not unreasonable for you to have solved the broken connection that I'm experiencing, now into its 3rd day.

A colleague is having WFH issues. Got a speed test done. It’s ASDL 14/0.8. Got them to call their ISP (iiNet) to upgrade to HFC NBN which is ready for service. iiNet told them it would not increase their internet speeds 🤦🏻

@iiNet But the alternative is holding on to a mobile phone connection which in my case kept dropping out due to poor phone reception. Typing out a message was the best I could manage. I couldnt even get the iinet website to load to try an online chat message.

Hey @iiNet what's going on with @NBN_Australia service, making WFH impossible!!

@iiNet why my internet keeps cutting out I'm trying to stream pls fix

Hey @iiNet @WestnetAU are email services down? I can send but can't receive emails.

@iiNet Hi iinet. Any reason why my internet is not working Wahroonga 2076? Tried calling but there's an hour wait time.

@iiNet is there a service outage in Kingaroy?

@iiNet Is there an outage in Mount Pritchard, 2170? I’ve checked your website, NBNCo’s, and I’ve restarted my modem three times. I’ve checked the cables. It starts up fine, but the wireless connection doesn’t connect. The wireless light isn’t lit up.

@iiNet and @NBN_Australia my internet has been down for 13 days, I've called iiNet over 15 times at this point and still can't get an answer as to when this will be fixed. Incredibly frustrated and just got disconnected from another call with support and they haven't called back.

Anyone else in Sydney having @iiNet connection issues? Mine seems to be dropping out a lot lately

Hey @iiNet - any chance that our home email will start working soon? Please? 3 calls to tech support, 1 follow up email (from my work account, because, you know, our home email doesn't work) to tech support, and still no follow up or resolution. 😡 #poorcustomerservice

@iinet is there an outage in Salisbury Sa 5108? No NBN, no phone.

@seamus @iiNet I'm so sorry to hear this has happened! I really hope the activation of our service happens swiftly for you so you're not without service for too long, and welcome to the family! 🥳🥳