iiNet outages and service status in Brisbane, Queensland
Some problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- iiNet generated 0 outage signals in the last 24 hours around Brisbane, including 0 direct reports.
- The most common problems reported in this area mention Internet.
- Internet (100%)
The latest reports from users having issues in Brisbane come from postal codes 4122 .
iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.
Problems in the last 24 hours in Brisbane, Queensland
The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Brisbane, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 2: Problems at iiNet
iiNet is having issues since 03:00 PM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Brisbane, Queensland
The most recent iiNet outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Internet | 12 days ago |
|
Brisbane
|
Phone | 2 months ago |
|
Brisbane
|
Internet | 3 months ago |
|
Brisbane
|
Internet | 4 months ago |
|
Brisbane
|
4 months ago | |
|
Brisbane
|
Phone | 5 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
iiNet Issues Reports Near Brisbane, Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Tom (@tja0830) reported from Brisbane, Queensland@iiNet No worries. I called that number numerous times yesterday without resolution or a call back. Same with the live chat.
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BlakeGreen118 (@blake_andersson) reported from Brisbane, Queensland@timothy_89 @lukeacl @iiNet Lifx uses direct wifi only, the Hue bulbs use a mesh network
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dhaulagiri (@dhaulagiri6) reported from Brisbane, QueenslandWant to waste time - ring #iinet for service.
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MurfasaurusRex (@dansheps_) reported from Brisbane, Queensland@iiNet Its too late its all ready with the TIO. Your support team failed to provide adequate support and at times ignored my requests and constantly spoke over me. I guess happens when you cut costs and move support overseas that have no idea about Australian consumer law. Damage done.
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Tom (@tja0830) reported from Brisbane, Queensland@iiNet Thanks Waheeb, I can’t do that as the only Ethernet connection I have is over the Xbox. This issues has been happening since I was connected over a month and very rarely (if ever) have got the speed I pay for.
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William Smith-Stubbs 🐨 (@WilliamCStubbs) reported from Brisbane, QueenslandMe: yeah hi I need to configure some settings on my internet settings @iiNet support rep: yeah cool. While this is processing allow me to tell you all about my #COVIDー19 conspiracy theory and how it’s man made population control. Me: 😐
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Robbie Munro (@Rmunz79) reported from Brisbane, Queensland@iiNet hey guys. Any issues with VOIP phones in Brisbane? My phone line has stopped working this morning, no dial tone. Considering I work from home this is a huge issue
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MurfasaurusRex (@dansheps_) reported from Brisbane, Queensland@iiNet Yup already spoken to them and there response tbh is not acceptable at this stage. For your interest here is the invoice that caused this problem. 695673371 you might find this a rather interesting case. This is just the start of the exposure of the illegal billing practices.
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Ross S. (@DreadedScurrvy) reported from Brisbane, Queensland@iiNet down in brisbane, anyone having difficulties contecting to the internet?
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liz franklin (@Mcali4) reported from Brisbane, Queensland@_bohemiaheart @slpng_giants_oz @iiNet @flightcentreAU @myer @JetstarAirways @ladbrokescomau I'll have a ritual burning of my myercard. Never used it much anyway.
iiNet Issues Reports
Latest outage, problems and issue reports in social media:
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Rod L (@lavo96) reported@iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.
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Concerned_Citizen_53 (@excalgarian45) reported@iiNet I called back again and the same thing has happened !!!! This is basic customer service 101 !!!! I am thinking it is time to start shopping around for new service
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Nat Sariman (@NatSariman) reported@iiNet Such a terrible service. Avoid. I was with them for over 10 years. I wish I could get them back. Nothing but problems
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Rory Bunk (@RoryBunk) reported@iiNet Atrocious issue resolution. A simple change of address results in inactivation of email boxes for over 2 days and no end in sight, no one in support position with the wherewithal to do anything outside vague 48-hour ticket queues
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Books (@Books4566) reported@iiNet after 16 hours said ‘internet will be up by latest 6pm’. Well it’s now 7:18pm and still no internet. Though I’ve paid my monthly subscription on 13th March. As @iiNet have monthly access without ‘outage’ to my account. Should I tell @iiNet that my bank account has an outage?
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Miriam Cosic (@miriamcosic) reportedAnd, @iinet and #TheMessengerCo, I know how to reset passwords in settings and my post-grad in tech isn't helping here. I need actual tech support, tho you're both hopeless in that dept. I haven't had email on one device or another since Aug 11. Now on both, so zero email.
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Sid - NT Seniors Advocate (@tenancy_toolbox) reported3/3 Cancelling the account Wanted to contact @iinet biz support, kept being pushed to @tpg, TPG then said we can't help you, you need to speak with iinet biz support. You used to have premium customer service!
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Greg Bell (@gReb3l) reportedHi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.
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Heather (@lollypopangel) reported@iiNet fix the ISP. you are blocking @discord access. trying to access it through the application and through their website is being blocked by you,. this is the 2nd time in the last month.
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FreshGlade (@FreshGlade) reported@iiNet @gReb3l You have let it get to public so show us how you handle such a case in public? Embarassment is for sure but what other negative emotions does this humiliation bring forth? Going to socials should NOT be the only way to get good help.