TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (67%)
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Wi-fi (16%)
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Phone (9%)
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E-mail (5%)
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Total Blackout (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Wi-fi | |
| Melbourne |
Internet | |
| Melbourne |
Wi-fi | |
| Sydney |
Wi-fi | |
| Adelaide |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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GG | fidzeh
(@fidzeh) reported
@Air_Con_Air @TPG_Telecom Doubt there will be any resolution for awhile, as their engineer need to find out about the routing issue, as it is not affecting the normal internet speed in any way, it won't be anytime soon. As a work around, my mate actually had to use VPN to not receive any packet loss.
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Ashley Dolan
(@Ashdol94Dolan) reported
@TPG_Telecom what is going on with nbn connection in Semaphore Park, SA? No service since approx 7pm and still nothing.
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GG | fidzeh
(@fidzeh) reported
@au_Arc @TPG_Telecom If that is the problem, I would have complained a long time ago and possibly changed provider, I have not have this issue on going for well over a week now, Ping is not the problem, packet loss is the problem,gave them benefit of the doubt that it'll get resolved 1/2
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VungTauPaul
(@VungTauPaul1210) reported
@TPG_Telecom I am at my house now and I can tell you...it is not working..Fair Trading will contact your company.
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John Joseph
(@john_joseph1) reported
@GingaNi73862391 @TPG_Telecom I’ve heard iinet tpg and internode all suffering, running exitlag to avoid the packet loss, have you switched providers and fixed the problem?
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Air_Con_Air
(@Air_Con_Air) reported
@fidzeh @TPG_Telecom Hey any resolution to this yet? I’ve got the same thing happening??
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Pat Wall
(@bigshaqqqqqqq) reported
@TPG_Telecom I see a number of other customers mentioning issues with connection to Australian COD Warzone servers and packet loss. What is the problem and why hasn’t it been addressed yet? It has been happening since this time last week.
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Jennyfer Talk ✳️
(@jennyfertalk) reported
@ramonaitoldyou @TPG_Telecom Same! I've been having issues since yesterday afternoon and cannot upload anything or have any work conference calls! It took fifteen minutes for an email with an image to leave my Outbox.
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GG | fidzeh
(@fidzeh) reported
@TPG_Telecom please look into warzone packet loss issue, you may not realize but a lot of people are affected by this just reluctant to contact due to the fact that first contact customer service probably won't be able to assist and finds this useless. Please resolve this asap.
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König
(@Knig09409192) reported
@TPG_Telecom I just upgraded to 250Mbps unlimited #FTTP #NBN for the incredible discounted rate of $99.99 per month. Even if @Telstra could match the speed, they'll never come close with the data, the cost, or the customer service.
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GG | fidzeh
(@fidzeh) reported
Well, bad news for people that uses @TPG_Telecom to play Warzone where you get 20-40% packet losses, apparently after following through their further tests, only to be told to contact @Activision @ATVIAssist regarding this, even though only affecting some ISPs. 1/2
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GG | fidzeh
(@fidzeh) reported
@au_Arc @TPG_Telecom Considering, I've been with @TPG_Telecom for a long long time, I've done my research, turns out many TPG customers that plays warzone experienced this issue as well, however, does not happen to other people using different providers, how can I not think its a provider issue:( 2/2
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König
(@Knig09409192) reported
@Telstra My @TPG_Telecom #NBN is faster, cheaper, and their customer service is better. Also their overseas employees don't keep spamcalling me every 3 days to say my internet will be disconnected.
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dakota
(@dakota90396678) reported
@GingaNi73862391 @TPG_Telecom I’m with iiNet and I’m having the same troubles too. It’s been two weeks and there still hasn’t been any fix! I’m also paying for one of their most expensive plans too so I shouldn’t be having any troubles
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Nate Phox
(@PhoxNate) reported
@TPG_Telecom Hi TPG. Can you please contact me in regards to our service. We have had some of the worst connectivity over the past 48hrs and currently our internet connection is unusable. Thankyou in advance
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Brian Basar
(@buri_au) reported
@GingaNi73862391 @TPG_Telecom I am a @TPG_Telecom customer as well who is suffering from the same problem. I have done what they asked me to do to troubleshoot my connection with no resolution. TPG has done nothing on their end to fix this issue. I May have to switch as well
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Chase Lee
(@actorchaselee) reported
@TPG_Telecom why is your nbn service so unstable. Its killing me.
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Riyan Minaee
(@djfryrhy) reported
@TPG_Telecom bruh I’m just trying to watch anime and the internet **** itself. All of the websites are also not reachable. Was this intentional?
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Benny Lane
(@bennylanefx) reported
@fidzeh @TPG_Telecom Also suffering from the same issue like many others, done the tests asked from support team, however, they’ve said there is no issue.
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TheTwitch666
(@Gav_82) reported
@TPG_Telecom is there high traffic or any other issues for the 5108 area, my upload is non existent atm, even with just my pc on the wifi I get 0 upload
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Benny
(@GreedyOsprey) reported
@TPG_Telecom cancelled service 5mins after making it ,nearly one month later still waiting for refund. After numerous attempts contacting mobile services still haven't reviewed my $20 refund what a joke 🙄 !
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Aldy
(@rubioaldrich) reported
@GingaNi73862391 @TPG_Telecom Im on the same boat. Me and 2 friends who I played with who is also on TPG are having this packet loss issue. TPG needs to start stepping up and doing something or they will start losing loyal customers!
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Leandros Pandoulis
(@LPandoulis) reported
@ixvel3 @TPG_Telecom Exact same issue here, located in Sydney. Have made 3 calls to tech support with no helpful assistance so far
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Robbie Smith
(@Monkhorst1) reported
@ixvel3 @TPG_Telecom How did this resolve as I’ve got the same issues
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ixvel
(@ixvel3) reported
@TPG_Telecom Hi TPG. I have had packet loss on warzone for past week, and it seems hundreds of otthers are also experiencing this. Can you please help?
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Sarah Wenzel
(@Sezz525) reported
@TPG_Telecom what is going on with nbn connection in melbourne? No service since approx 7pm and still nothing. I’m unable to complete my work and this is now becoming an issue. What is ETA? Website says 5:30am Friday but that is not acceptable as an outage of over 10 hrs
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Ginga Ninja
(@GingaNi73862391) reported
@john_joseph1 @TPG_Telecom its horrible i cant be bothered to pay for exitlag as i shouldnt need to and will be switching soon
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Cait Brown
(@ramonaitoldyou) reported
@TPG_Telecom experiencing internet issues in Belfield, NSW. checked NBN site and it said no outages detected, so is TPG down in that area or something? really difficult to WFH at the moment!
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Leandros Pandoulis
(@LPandoulis) reported
@SavageANZ @GingaNi73862391 @TPG_Telecom Im in the same boat, have called customer support 3 times without any fix so far, very close to jumping ship to a new ISP...
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Arc
(@au_Arc) reported
@fidzeh @TPG_Telecom Yeah it's usually a provider issue which is due to them having certain things open and closed. The moment my mate swapped to Telstra it fixed all of his issues. Same modem, same house, same game, different provider.