TPG Telecom service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by TPG Telecom users through our website.

• Internet (71%)
• Phone (15%)
• Wi-fi (12%)
• TV (2%)

Live Outage Map

The most recent TPG Telecom outage reports came from the following cities: Sydney, Melbourne, Perth, Brisbane, Adelaide, and Hobart.

City	Problem Type	Report Time
Sydney	Internet	1 day ago
Sydney	Internet	13 days ago
Sydney	Internet	14 days ago
Sydney	Internet	14 days ago
Sydney	Internet	15 days ago
Melbourne	Wi-fi	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bob Fawcett (@BobOfAlex) reported 2 minutes ago

  @TPG_Telecom @DuncanMcNab I live in inner west Sydney. Keep getting this message before retrying: "Hmm. We’re having trouble finding that site." Slow, slow, slow.

• 
  Abhiram (@abhiramsampath) reported 5 minutes ago

  @TPG_Telecom Internet is down in Rhodes NSW. Any issues or maintenance>?

• 
  Clint (smokey) Dowdell (@dowdell_clint) reported 14 minutes ago

  @CallofDuty_ANZ do you guys know some ISPs in Australia are giving customers a indirect route to local servers? In my case it's jumped my ping from 30-150 has been for weeks. Not shadow banned not a hardware issue and it's only on call of duty servers. The ISP is @TPG_Telecom

• 
  Rajesh Sarin (@Rajesh_Sarin) reported 14 minutes ago

  Tpg Telecom @TPG_Telecom disconnected my home Nbn yesterday for no apparent reason & promised to reconnect immediately. 24 hours since more than 10 calls.. Running pillar to posts.. Support staff is absolutely clueless and just passing the buck. Worst possible service ever.

• 
  Kate 💉💉💉 (@WowkKate) reported 15 minutes ago

  @TPG_Telecom is there currently an outage to internet service? NBN not reporting outage but my internet service has been dropping out every few mins all day

• 
  eddie vom (@zenvom1) reported 19 minutes ago

  @TPG_Telecom @NBN_Australia once again problems with NBN connection. 3rd time within a month. Not surprised my neighbours (x3) had same problems and the technician repairs theirs yesterday and leaves ours not functioning. Cmon do better.

• 
  Danial Gowans Photography (@danialgowans) reported 21 minutes ago

  So @TPG_Telecom what’s the deal with the rediculous dial-up speeds currently being experienced in Kingsford NSW 2032 ur Fault Reports Page is never updated with issues your customers experience. Why have the page at all, currently looking at churning our 5 Airbnb properties elsewhere!

• 
  ✨Iyawo Oga✨ (@_dedevi_) reported 21 minutes ago

  @TPG_Telecom my connection has been terrible the past few days. What's happening, please?

• 
  SouvenirsVersatil (@SouvenirsVerstl) reported 25 minutes ago

  @TPG_Telecom have you shut down your services or there is any outage around easter subusts? my Internet is not working at all I restarted many times my router still same please your help asap

• 
  Julian Lee (@SaberNodoka) reported 29 minutes ago

  @TPG_Telecom I have been using Tpg since Oct 2014 and I feel disappointed with the quality of service for such a simple matter.

• 
  Paula Boardman (@PaulaBoardman) reported 30 minutes ago

  @TPG_Telecom is there a system outage?? I’d been experiencing temporary/short outages but it’s not connecting at all now

• 
  OffensiveUnicorn.bat (@bookabull) reported 31 minutes ago

  @ozniki @TPG_Telecom TPG a good they'll still shout you gotta give him a buzz tho ...you gota call them.. their customer service is actually pretty decent..

• 
  MarkSpencer (@TheMarkSpence) reported 33 minutes ago

  @TPG_Telecom @DarkPriestess1 Over a month to fix this? I can't access anything.

• 
  Bijou (@BijouMaria) reported 33 minutes ago

  @TPG_Telecom is there a problem at your broadband service in Boronia, VIC? Speed is close to 0.

• 
  Mike 🦊 (@01_MechaDragon) reported 34 minutes ago

  @TPG_Telecom NBN is down

• 
  Yukinori Hiroe (@yuki_0_yuki) reported 36 minutes ago

  TPG (@tpgaustralia @TPG_Telecom) does not cooperate to solve my internet speed problem.

• 
  Julian Lee (@SaberNodoka) reported 36 minutes ago

  @TPG_Telecom Hi, I have been having 5G internet issues and your support team has promised compensation before I switch to nbn. I have been waiting for the compensation 'approval' since August 2022 and the billing team has no idea if any credit from this issue can be c/f to nbn.

• 
  Mr SD (@mrbhavani) reported 38 minutes ago

  @TPG_Telecom Terrible internet connection and on top of that horrible customer support..Have been waiting since an hour and I can only hear amazing useless tips on IVR..If I don't get a call back i will switch to #Origin @originenergy #NBN

• 
  Jay Mitchell (@clueby4) reported 39 minutes ago

  @TPG_Telecom is email currently having issues?messages being accepted by your smtp but not appearing in mailbox

• 
  Christopher Ruiz (@Chris_Ruiz777) reported 39 minutes ago

  @TPG_Telecom Thank you. It would be great if you sent out an SMS alert to all customers affected once the issue was identified and what the fix is rather than having everyone wasting time on hold calling your helpline to find out what's going on

• 
  Aussie Tech Guy (@NetworkDevOps) reported 40 minutes ago

  @TPG_Telecom Sent you in DM. The issue is still not fixed. It's almost one week now. Your team ordered a replacement WiFi router but now they are saying it's NBN issue.

• 
  माझा विचार (My Thoughts) - योग-ईश (@mazavichar) reported 41 minutes ago

  @TPG_Telecom Internet, Phone down in Epping whole day. No reported outage but your technical support line is also unreachable for past 45 minutes. TPG sucks!

• 
  JT (@JoelTorbay) reported 42 minutes ago

  @TPG_Telecom big storm in Sydney this afternoon and my nbn fttc box has been clicking and flashing red ever since with no internet available. Any info on how long the storm outage will last?

• 
  Lee Sales (@Davey61769610) reported 45 minutes ago

  @TPG_Telecom @dalpalaj Usually been extremely happy with the service ever since connected, but last few weeks very ordinary. Idk whyy

• 
  Roy (@Roy_Redline) reported 46 minutes ago

  @TPG_Telecom what’s this “third-party” BS outage going on in Melbs West? First it was 4am, then 11am now 6pm until it’s resolved!? Not good enough!

• 
  Bronwyn Hart (@bronbonbon) reported 49 minutes ago

  Is anyone else having internet service issues with in Red Hill Brisbane @TPG_Telecom

• 
  sahil kamboj (@SAHILKAMBOJJ) reported 49 minutes ago

  @TPG_Telecom I have made a complaint on 10/01/2023 And I'm waiting for the outcome reference number 2023/01/02177. WHAT'S going on TPG is that the way to handle customer service. I lost my exam due to Your internet service and now you are denied to compensate.

• 
  Dan ⭐️⭐️ (@SydneyNiner) reported 50 minutes ago

  @TPG_Telecom You’ve had 3 weeks to sort this out. 3 weeks where we have been without a mobile service. We’ve called you 5 times without resolution. 5 times we’ve been told it’s been escalated. You’ve over charged us for 6mths. What will change now ? We are contacting ombudsman tomorrow

• 
  Christopher Ruiz (@Chris_Ruiz777) reported 52 minutes ago

  @TPG_Telecom NBN service seems to be out again in the same area, any update on what the issue is and when it will be back online?

• 
  Fluffy632069 (@lstcrimedetecto) reported 59 minutes ago

  @guseyk @TPG_Telecom Same so bad can’t even make a face time call.