TPG Telecom Outage Report
Why is my TPG Telecom service not working?
No problems detected
If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (75%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (6%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Brisbane, Melbourne, Adelaide, Sydney and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Wi-fi | |
| Adelaide |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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chrismaries 💉💉+ 💉👌👌
(@Chris_Maries) reported
Massive thunder nearby earlier to day and now the Internet is down; @TPG_Telecom tech support on overload; hopefully I will get to talk to a human in 30 minutes or so!
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Blessed be Blondes
(@bleachdollhair) reported
@TPG_Telecom my internet has been dropping in and out for 2 weeks. What’s going on? Is the 1 hr wait on your help line an indication that I’m not the only one?
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Jane
(@Jane86269464) reported
@TPG_Telecom internet has been down here all afternoon and your website shows nothing.. help please?
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ᴮᴱYuki💜⁷
(@YukisaMin) reported
@TPG_Telecom Is there any network outage in NSW 2216? Suddenly we have no internet. What's going on?
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Merc25
(@LMerc25) reported
@TPG_Telecom Thanks to Charm for the DMs & updates today in getting this resolved especially since it ended up being @NBN_Australia issue.
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Bel M
(@hey_booboo_79) reported
@TPG_Telecom Hey @TPG_Telecom - still not resolved. Simple transfer of address, ordered close to a month ago. Urgent help required, pls!
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Angus Gibbins
(@untitledgusgame) reported
@Nicholosophy @TPG_Telecom @definatalie If it were me and it's 100% their fault, I'd pay with credit card and then lodge a TIO complaint if they didn't credit you the amount for the fee.
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Nick
(@Nicholosophy) reported
@untitledgusgame @TPG_Telecom @definatalie But yeah I've just done it online because, to be frank, I was just being a stubborn prick on the phone and I need my phone service back.
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miko
(@miko_a) reported
You can’t check/manage your mobile plan through @TPG_Telecom’s mobile app. Sounds like table stakes features, but their support forums are filled with disgruntled users and years of “its not compatible but it’s coming”.
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Lecrappe
(@Lecrappe) reported
@TPG_Telecom I have been waiting 5 days for one of your technicians to contact me to diagnose a constant dropout issue on NBN HFC. I think it would be quicker to change providers at this stage.
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Yolanda Sfetsos 📝
(@yolandasfetsos) reported
@TPG_Telecom, what is going on with the internet? When will this outage/problem be fixed. Our internet connection has been awful for three days now!
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Eddie
(@aussiecake) reported
@TPG_Telecom please help! My voip phone has not worked since I switched over to you 12 days ago. I have had countless support call and keep getting bounced from one department to another. Abysmal support.
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🍯
(@jjjadedx) reported
@TPG_Telecom what’s going on with your service again? connection has been really bad this week.
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Sina
(@Ork_Sina) reported
@TPG_Telecom my internet is down again. Please check DM for further info. Thanks
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Andrew
(@Andrew_gill6) reported
@TPG_Telecom hey guys. Letting you know I no longer wish to continue with your service. I wish to cancel
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Andrew
(@Andrew_gill6) reported
@TPG_Telecom can you cancel my plan with you guys! My wifi keeps cutting out bc I am still with your guys. Cancel my plan!
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theUnFollowed 🇦🇺
(@getupkid203) reported
Constantly poor speeds on @TPG_Telecom over the last few weeks.
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theUnFollowed 🇦🇺
(@getupkid203) reported
@ShaneOl42622962 @TPG_Telecom Yeah been having really poor speeds for the last few weeks.
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Emma Foster
(@efoster_au) reported
@TPG_Telecom is there an outage in 2049? Internet is down.
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Dad is a Hipster 🇦🇺 👍
(@Llamannihilated) reported
Hi… I’ve cancelled my service three times now, move out of the premises, yet you just charged me AGAIN! Have already lodged a complaint… Cannot get through to customer service, seems legit. STOP STEALING MY MONEY!! @TPG_Telecom
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Sacha Fernandez
(@sacharules) reported
from
Sydney, State of New South Wales
@TPG_Telecom around 4:30pm my #NBN connection is not working at all! Twice this week we have lost connectivity. New year same issues of downtime….no fix today today and it’s a new provider on monday not good enough especially now that we’re predominantly wfh
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🍯
(@jjjadedx) reported
@TPG_Telecom Will try changing the channels again like what was suggested a few weeks ago. Been doing that this week but doesn’t seem to help
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Steve Kerr
(@sgrkerr) reported
@zampaa69 @TPG_Telecom Not working here either, postcode 2015
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Merc25
(@LMerc25) reported
Seriously @TPG_Telecom internet still down 🤯🤯
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Merc25
(@LMerc25) reported
@TPG_Telecom Still not working… I’ve DM you
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Shane Oliver
(@ShaneOl42622962) reported
Hi All, just wondering how many people out there are getting really really #bad_Internet from @TPG_Telecom at the moment - they tell me they have resolved my complexes connectivity issues but even though I am connected 50% plus of the sites I go to are timing out so much for FTTB
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Nick
(@Nicholosophy) reported
I can’t make phone calls because when @TPG_Telecom set up @definatalie'sphone last month they switched my phone to their new system, but they screwed up the payments. It will take 3-5 business days to process a direct debit to fix it. Or I can pay a credit card fee to fix it now.
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Bel M
(@hey_booboo_79) reported
Hey @TPG_Telecom - installation at new address well overdue. No one in your customer service can tell why with very vague timelines for resolution. Please help!!!
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is it still a hoax?
(@buffalostool) reported
Anyone else with no internet this morning? I’m on @TPG_Telecom #nbn near the Preston / Thornbury border. @NBN_Australia It’s been up & down a lot lately but now just dead!
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Nick
(@Nicholosophy) reported
@TPG_Telecom Yes. It says I have no outstanding balance. My service has been migrated to novus but not activated in novus.