TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (62%)
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Wi-fi (19%)
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Phone (8%)
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Total Blackout (6%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Brisbane |
||
| Sydney |
TV | |
| Brisbane |
Wi-fi | |
| Adelaide |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Andyman
(@4nd1man) reported
@TPG_Telecom same with everyone who Tweeted recently. Been without internet for 12+ hours. No internet light. Have tried power cycling FTTC modem and router multiple times. Have also DM my customer ID
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Bono
(@bonofied88) reported
@TPG_Telecom is your service down in 3131? My NBN has not been working for 2 days now?
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Tim
(@tconway29) reported
@TPG_Telecom sort your **** out. Worse excuse for a nbn provider.
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Emerson Martins
(@emersoncmartins) reported
@TPG_Telecom is a horrible Internet service in Australia. Every one hour the service fails. Such a nightmare! #tpgfail
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Grumpy Young Man
(@mattybrodgers) reported
@TPG_Telecom Please check my private message about a loss of internet connection on my NBN service and get back to me
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Tracy Young
(@tracy110985) reported
@TPG_Telecom So you’ve tested it and know there is an issue, someone called to say an engineer with be in contact yet I haven’t received a call? As I have told you 3 times, this needs to be fixed by tomorrow so i am able to work. Please get this sorted. Very poor service from TPG
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Davo
(@DavoVieira021) reported
@TPG_Telecom is tpg down in Campsie. I have no internet
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Completely over it.
(@kaffando) reported
About 3 weeks ago, the @NBN_Australia was down for 8 hours. Since then my internet connection has been utterly shite. I also recall @TPG_Telecom tweeting me that they would look into compensation, but no. Nothing. I'm so over this fckn country. So over it.
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Linda Evans
(@girl_overboard) reported
@TPG_Telecom I’ve had no internet for the past 24hrs. Lodged a fault via your app, no response. Tried calling, you hung up on me. I need the internet for work and this service is appalling! I would like it fixed but can’t reach anyone in your support team!
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Emerson Martins
(@emersoncmartins) reported
@TPG_Telecom Somebody from your team called me to fix the issue and hang up in the middle of the conversation. HOPELESS
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Chris McGrath
(@cpmcgrath) reported
@TPG_Telecom You removed the Bulimba @NBN_Australia "scheduled" outage from your status page. The issue has not been resolved
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Andyman
(@4nd1man) reported
@SachaI2517 @TPG_Telecom I'm having the same issue, already DM my customer ID
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Phoebe nguyen
(@Phoebenguyen) reported
@andydufresne23 @TPG_Telecom Same here my internet also down all sudden
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SachaI
(@SachaI2517) reported
@TPG_Telecom @FabioPSchuck All my neighbors have NBN with other telcos and their internet is working ? Issue must be with TPG, please fix my connection so I can work.
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Fabio Schuck
(@FabioPSchuck) reported
@TPG_Telecom Thanks for reinstating the connection, what was the issue? Has it been fully resolved or should we expect more outages without previous warning like the last one?
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SachaI
(@SachaI2517) reported
@TPG_Telecom no internet since 1am last night. No outage in my area. Only light not displaying is the internet light, all other lights are on. Customer service technical assistance not open on Sunday!! Please assist.
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Will Browne
(@Will_Browne_au) reported
@TPG_Telecom no NBN, no answer on your phone since 10am, logged a ticket on your app, no response. Sent message on messenger got a response asking for phone number but no call. Very disappointed, been without NBN for nearly 24hrs! Customer service is unacceptable!
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Rosie Harley
(@rosalie_99) reported
I’ve been in contact with @TPG_Telecom several times over the past 24 hours, and haven’t had help. I call-then get hung up on by your team consistently when they pull up my address-I need the internet I pay for to work. no one @tpg seems to care. thinking of switching providers.
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Will Browne
(@Will_Browne_au) reported
@TPG_Telecom Problem now solved but this level of service is not acceptable.
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Ellen 🥐
(@elenfae) reported
@TPG_Telecom cmon y’all, we’re in lockdown. Please fix the internet 😭
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Dan Boariu
(@DanBoariu) reported
@TPG_Telecom we've been without Internet (nbn) for 24 hours. Have logged a request in the morning as the service coordinator couldn't help me over the phone. Tomorrow we all need the Internet to work from home and for remote learning.
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Andyman
(@4nd1man) reported
@TPG_Telecom @FabioPSchuck Doesn't work for me
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Emerson Martins
(@emersoncmartins) reported
@TPG_Telecom Okay, a technician called me again and solved the problem. He was extremely capable and had lots of patience. Great professional. But I am prepared for the next problem as it happens all the time with this company 😩
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Matt Bruce
(@onemattbruce) reported
@TPG_Telecom Guys, have had NBN dropout issues all week multiple times a day - 3931 - are there local issues?
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Tracy Young
(@tracy110985) reported
@TPG_Telecom Internet has been down for 3 days and your customer service is unable to take my call? Please fix my internet ASAP!
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Will Campbell
(@_wills85_) reported
@TPG_Telecom internets been down in Clayfield qld 4011 since last night
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Fabio Schuck
(@FabioPSchuck) reported
Hey @TPG_Telecom what's going on with nbn in Dee Why? I have no connection whatsoever and your tele-support just does not answer.
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Ice Nine
(@IceNine) reported
@kaffando @NBN_Australia @TPG_Telecom Weirdest thing happened to me - we had an old provider, got taken over by an AU company and was about the same. Following this was taken over by Vodafone here and service went to pot. Fast forward, when we shifted, chose a larger NZ provider - been good since joining, no issues.
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Phoebe nguyen
(@Phoebenguyen) reported
@TPG_Telecom is some happen with the telcom coa my net is down all sudden and haven’t be working for couple hour
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SachaI
(@SachaI2517) reported
@TPG_Telecom @RHaseman Any time estimate for fixing the issue? Problem seems to be with TPG ?