TPG Telecom

TPG Telecom Outage Report

Why is my TPG Telecom service not working?

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Problems in the last 24 hours

The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

TPG Telecom Outage Chart 02/24/2026 23:35

At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!

Will TPG Telecom compensate me for the outage?

The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by TPG Telecom users through our website.

  1. Internet (79%)

    Internet (79%)

  2. Wi-fi (8%)

    Wi-fi (8%)

  3. Total Blackout (5%)

    Total Blackout (5%)

  4. Phone (5%)

    Phone (5%)

  5. E-mail (1%)

    E-mail (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent TPG Telecom outage reports came from the following cities: Sydney, Caulfield South, Adelaide, Melbourne, Perth and Brisbane.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Internet
AustraliaSydney Internet
AustraliaCaulfield South Internet
AustraliaAdelaide Internet
AustraliaMelbourne Internet
AustraliaMelbourne Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • seggwards Steven Gary Edwards (@seggwards) reported

    @TPG_Telecom NO! The next time I make contact is to cancel this my account. It is unfortunate as I have been a loyal customer for over 10 years. I still can’t log in, my emails still not connected to account

  • TheBeerWidow Ros J (@TheBeerWidow) reported

    Bye bye @TPG_Telecom after nearly 15 years as a loyal customer I’m done … no more excuses, no more constant connection failures, no more lack of mobile failover option. #ByeGoodBye

  • mv_mani_kandan Manikandan Venkatachalam (@mv_mani_kandan) reported

    @TPG_Telecom I have activated TPG internet couple of days before. Even then the internet is not active. Can someone help here please?

  • BudoNick NicolasPicolas (@BudoNick) reported

    @TPG_Telecom I can't watch a single youtube video without being stopped because your internet service is so bad

  • LukeMico Lucas Micros (@LukeMico) reported

    @TPG_Telecom @TPG_Telecom you have lost a customer. After 1 hour on hold, I was hung up on and have no internet service #bye

  • polly1976 chris polson (@polly1976) reported from Kooringal, State of Queensland

    @TPG_Telecom we lost power last night after it came back my internet did not since I'm with you guys can you help to get it back on pls thanks

  • BudoNick NicolasPicolas (@BudoNick) reported

    Does anyone know of a better internet service in regional QLD which is not as terrible as @TPG_Telecom ?

  • loga_ofcl Loga (@loga_ofcl) reported

    @TPG_Telecom Internet outage since 9 Dec After long attempts, Called customer care - no ETA for internet Can suspend the connection? - not possible to suspend in Tpg Can close the connection? - on contract (without my knowledge though with tpg for 18 months now) #TPG #NBN

  • BudoNick NicolasPicolas (@BudoNick) reported

    @TPG_Telecom again I'm having nothing but grief with internet. I should have never chosen you even being slightly cheaper it is 100% not worth it

  • EskayPtbp Eskay (@EskayPtbp) reported from Sydney, State of New South Wales

    @TPG_Telecom what has happened to the NBN speeds around the postcode 2153? Its very slow for the last couple of days

  • ProbalC Probal Chakravorty (@ProbalC) reported from Sydney, State of New South Wales

    @TPG_Telecom - can you please respond to my request..waiting for more than 7 days.. need to know whether you want me to cancel my order and go to some other service provider.

  • LimJessamine Jessamine Mary Claire Lim (@LimJessamine) reported

    @TPG_Telecom our internet has been down for two days now. This is really inconvenient for us who are working from home.

  • tamit_tailor tayloramit (@tamit_tailor) reported

    @TPG_Telecom On hold for 1 + hour and I am your new NBN customer. What crap service. I will switch back to @AGLEnergy

  • ItzLumen ItzLumen (@ItzLumen) reported

    @TPG_Telecom what’s the estimated fix date for the outage? I require internet for my work and need to know an estimation so I can work out some temporary solutions.

  • TheoKyrillidis Theo 🛠 (@TheoKyrillidis) reported

    @acccgovau So we're stuck with @TPG_Telecom ****** regional mobile network...greaaaaaat.

  • ProbalC Probal Chakravorty (@ProbalC) reported from Sydney, State of New South Wales

    Almost 20 days @TPG_Telecom could not deliver a modem..confusion,promises, no update, silence and frustration. Absolutely customer unfriendly organisation with fake processes being in place.. shall I go to @Optus or @Telstra now..who can help me?

  • DavidAmaral80 David Amaral (@DavidAmaral80) reported

    @TPG_Telecom wow wow wow. A loyal customer of 10 years and i am being treated like absolute garbage from this rubbish company. Spoken to 10 different people and no one can help me or be respectful or let me finish what i am trying to say. Ask for a manager but no one around.

  • BudoNick NicolasPicolas (@BudoNick) reported

    @TPG_Telecom your internet sucks so badly

  • ProbalC Probal Chakravorty (@ProbalC) reported from Sydney, State of New South Wales

    @TPG_Telecom 10 days and counting for modem delivery... unacceptable by any standard and more so pathetic customer support ..they too are lost..no resolution yet.. no firm date of delivery..

  • ProbalC Probal Chakravorty (@ProbalC) reported from Sydney, State of New South Wales

    @TPG_Telecom - 10 days that I have placed an order for modem.. no update.. not delivered the product yet. When you call customer care they are clueless too. How long will this continue TPG.. can anyone help me with an update?

  • nairnzy Leigh Nairn (@nairnzy) reported

    @TPG_Telecom is the worst customer service I’ve experienced

  • InKaraNation Karan Harpalani (@InKaraNation) reported

    @TPG_Telecom - extremely poor service to get a 5G home broadband up and running even after 2 days of follow ups and spending hours on your helpline. Your competition is providing 5G router readily and enabling services in 15 mins. You need to up your game. I am extremely unhappy.

  • tamit_tailor tayloramit (@tamit_tailor) reported

    @TPG_Telecom @ProbalC Worst service

  • BudoNick NicolasPicolas (@BudoNick) reported

    @TPG_Telecom why do you need that? Do you randomly slow people's speed and wait and see if they complain?

  • logas185 Loganathan S (@logas185) reported

    @TPG_Telecom Internet not working for 2nd day. Called customer care - nbn outage but no resolution date. Wanna suspend the connection - not possible to suspend in tpg. Wanna close the connection - on 3 months more contract without my knowledge though with tpg for 18 months now

  • ShortRo69375264 ShortRound (@ShortRo69375264) reported

    @TPG_Telecom internet is down. Again. Website says no faults. Again. @downdetector says otherwise!

  • loga_ofcl Loga (@loga_ofcl) reported

    @TPG_Telecom Internet outage since 9 Dec. Called customer care - no ETA for internet Can suspend the connection? - not possible to suspend in Tpg. Can close the connection? - on 3 months more contract without my knowledge though with tpg for 18 months now

  • thesileana thesileana (she/her) (@thesileana) reported

    @TPG_Telecom I’ve been waiting 3 hours & your customer service consultant has reset my internet changing my wifi name & password. I cannot connect any device to the original or updated naming convention. Here I wait… undoubtedly until 8pm when the line will go dead

  • kayleighwrites Kayleigh Kahlefeldt (@kayleighwrites) reported

    @TPG_Telecom I was hacked and had to cancel my bank. My TPG payment failed. I tried to update bank details online but my old mobile got the security code. I called and was sent another code. I explained it's not my mobile. Apparently, nothing can be done. Not cool.

  • ProbalC Probal Chakravorty (@ProbalC) reported from Sydney, State of New South Wales

    @TPG_Telecom Not able to send ptivate message the chat box remains deactivated ... I really need help and you guys are not looking into my problem at all.. calls..chat..mail..everything is done..it is your turn to act now TPG..