TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (67%)
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Phone (13%)
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Wi-fi (13%)
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E-mail (5%)
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Total Blackout (3%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Adelaide, Sydney, Melbourne, Brisbane, Canberra, Perth and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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_emanuelgold
(@emanuelgold3) reported
@TPG_Telecom My NBN modem internet is out. Please help.
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💉💉💉 ⨋🌈 ♿
(@Bob64St) reported
Shouldn't take @TPG_Telecom 30 mins to answer my call about an internet outage in Victoria after I checked and no NBN outages listed.
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Denise Curtin
(@DeniseCurtin6) reported
@TPG_Telecom internet is down in Randwick,2031 all week. When is this getting fixed?
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Andy ∞/21M ₿⚡️☂️ 🇦🇺
(@AP_Bitcoin) reported
@TPG_Telecom 3 days later still no resolution to the issues, no-one in customer service ever calls back, multiple transfers through to different people, with no-one able to resolve an issue. 10's of hours on calls. Woeful service, is anyone in charge?
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Doug Green
(@atavar) reported
@TPG_Telecom is there an outage in Ormiston QLD4160?
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Juice
(@EntittledReview) reported
@TPG_Telecom Social media is an excellent way to get assistance from companies but I guess TPG is living in the 90s, every company I am with I can contact them on their website for help and get it, you no long offer this service and in turn people have to ring and stay on hold for hours
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Juice
(@EntittledReview) reported
@TPG_Telecom Il be on the phone to the higher ups today this company is a joke I understand why you guys get so many bad reviews
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youla
(@youla) reported
Help @TPG_Telecom my patience is being taken advantage by you. Look at my DMs. You promised a follow up. I get crickets. My sick elderly mother without a phone line for weeks. You just give me lip service
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💉💉💉 ⨋🌈 ♿
(@Bob64St) reported
@TPG_Telecom I was told the previous NBN outage is fixed but still not working after 7 hours. Yes I've turned it on and off several times.
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Ubaid Mehmood
(@UbaidMehmood11) reported
@TPG_Telecom Haven't received any update till now and now I have to wait till next week for the internet, just because of your INTERNAL issues.
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Andy ∞/21M ₿⚡️☂️ 🇦🇺
(@AP_Bitcoin) reported
@TPG_Telecom some really shoddy sales tactics and poor service from your team. Really unimpressed. Cold selling wireless internet to replace NBN to someone non technical and then not reverting back when you’ve been found out is plain criminal!
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🍚
(@SenpaiBlazeo) reported
@TPG_Telecom your fukcing internet sucks
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Mathew Sheppard
(@Dustybaker4) reported
@TPG_Telecom hello a technician,I’m guessing nbn,was just outside my house poking around in the ground. Next thing I know the nbn is out,now he is gone and my internet is still out. Please help
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Johnson Nguyen
(@JNguyen84) reported
@TPG_Telecom your internet is down! I can’t even login onto my account anymore on your website. It just freezes
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Brendan Walker
(@Killjoy1337) reported
@TPG_Telecom Internet went down about half an hour ago in Brookfield, VIC. Can't see anything about an outage on the TPG website but every device is affected and I've hard reset the router three times now. Long wait on the phone support.
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Ubaid Mehmood
(@UbaidMehmood11) reported
@TPG_Telecom had a big issue and argument with you guys and after everything, you have the guts to email me that you are going to DISPATCH not deliver in next 2-3 business days.
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Alok Bhide
(@bhidealok) reported
@TPG_Telecom what's up with the internet in St Leonards for the past 2 days - so many drops and slow connectivity.
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Mathew Sheppard
(@Dustybaker4) reported
@TPG_Telecom Hi I have not heard anything regarding a tech appointment or fix. Please hurry up,you people are a joke
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Juice
(@EntittledReview) reported
@TPG_Telecom I talked to 5 people yesterday on the phone and still no internet so trust me when I say this customer service is very poor and unhelpful I'll take it further myself , I don't need to talk to a 6 person just to get no where, tpg is a joke 100% should of left years ago
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Natalia Carozzi
(@naticarozzi) reported
@tpg_telecom anyone there? 42 mins on the phone trying to find out what’s going in with nbn, and counting…There’s no outage detected, but our connection is down. NSW, 2151
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Chris Drake
(@CryptoDrake) reported
@TPG_Telecom LOL - *years* ago now: that link goes to current results, where you're at (or worse than in some cases) plain average now. Blows my mind how you made "best" - you never answer support calls or reply to support emails...
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DCAU7
(@DCAU7) reported
@TPG_Telecom - is there an issue with your mobile phone call centre? Twice I've called - once was a callback, in which case I was called back, but there was just silence for 15 minutes. Next time, I chose to hold on and the call went through, but more silence with no response
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Juice
(@EntittledReview) reported
@TPG_Telecom you are an absolute joke, rang today talked to 5+ people and still have no internet and you expect me to keep paying for something that you cut off for no reason, so un Australian, time for a new internet company🙌 customer service 0/10 unhappy 🖕
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youla
(@youla) reported
Help please @TPG_Telecom my issue ongoing since 19Feb. I DM you with no response. My mother still without a phone line. Disgusting
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S Hussain
(@sabee_7) reported
@TPG_Telecom is there an outage in Glen Waverley, 3150 currently? I cannot find anything on NBN website but internet hasn’t been working since past few hours. It was completely fine until 4am. We have been on hold on phone with your customer care for past half n hour now!!
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Christopher Emmanuel
(@cmemmanuel) reported
@TPG_Telecom I lost my FTTB internet connection completely since Saturday and your service has been pretty unstable for the past months. What's going on? Managed to get to Technical Support but have to wait 40 minutes on the line only to get that the issue to be escalated? 🤔
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crankey1
(@dab2486) reported
@TPG_Telecom really unhappy with your broadband customer "service". Your business is not for me sorry. Will be porting out this month when I find another ISP who does more for its customers.
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dadrock81
(@dadrock81) reported
@TPG_Telecom Why has my business been so impacted by the changes that were put upon me by tpg when you changed my modem out? I was assured there would be no impact and business phone now returned after 5+ days down and now I can’t get WiFi from the new modem.
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Lunar ~ They/Them
(@LunarDarkling) reported
@TPG_Telecom WTF does 'router compatible for NBN Hybrid Fibre Coaxial (HFC) service' mean?? How do I know which modem/router to buy?
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Da Pwiso’s Snog
(@SnoggieJam) reported
@TPG_Telecom I have had no internet for four days, i rang your ‘customer support’ who gave me a ticket number and said i would hear back in 24 hours and i have still heard nothing