TPG Telecom Outage Report
Why is my TPG Telecom service not working?
No problems detected
If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (78%)
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Wi-fi (10%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Sydney, Melbourne, Adelaide, Brisbane, Perth, Bathurst, Central Coast, Wallan, Newcastle, Sanctuary Point, Gawler, Canberra and Mudgee.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Phone | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Warrick
(@warrick_w) reported
Hey @TPG_Telecom Any news on internet outage Mt Martha? Has been down all afternoon?
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Colin Wight 🦖💀
(@colwight) reported
@TPG_Telecom any chance you can get your engineers to sort my NBN out please? It’s been dropping out regularly for over 3 weeks now, and they’ve done nothing. The service has been hopeless. Absolutely hopeless.
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X MW
(@XMW60950832) reported
@TPG_Telecom No there is no damaged cable, the wifi will work for a couple of hours, then the internet will cut out and the red light on optical and alarm pops up
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ROLU
(@rolu_art) reported
@TPG_Telecom hey there, our internet has been down for more than 24 hours in Coburg, Melbourne without any communication describing why. Any idea what's up?
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CreamCheese
(@creamczcapital) reported
@abhiramsampath @TPG_Telecom It's down, I called up they told me it's all good.
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Aaron
(@VAMH26) reported
@TPG_Telecom The issue has been removed from your outage webpage, yet there is still no connection. You'd assume an issue wouldn't be taken down until it is resolved.
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LimitlessQuad
(@LimitlessQuad) reported
@TPG_Telecom Fix our area Goldcoast 4218 & 4217. The internet consistently drops out, the next door neighbours are having the same problems also with tpg. Dont send me a message with whats your customer id or whatever, just get your lazy asses out here and check out the exchange.
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Liam Blakers
(@liablak) reported
Hey @TPG_Telecom, is there an outage or maintenance going on in the Inner West Sydney area today? The DSL & internet had been cutting in & out this afternoon.
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etcetc
(@crop221) reported
Hate to be this person but @TPG_Telecom have charged me 612 dollars for a non-return fee for a modem they never delivered. I was told two weeks ago by two different people from TPG that the charge would never leave my account. It did.
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Lauren Eyles
(@laureneyles) reported
Hi @TPG_Telecom, I’m trying to close my NBN account and move to another telco after a month of poor customer service. I can’t get through on phone (line has dropped twice) or via app message. Could you please help?
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David Crafti 🌱
(@dcrafti) reported
From what I can tell, @TPG_Telecom's #nbn installation in the area I'm in is Fibre-to-the-Sewer. Paying $145 per month for 250Mbps down, which at no time of day or night exceeds 50Mbps. Surprisingly, the upload isn't bad, @~35Mbps, but that's why I'm paying so much.
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Robin ****
(@rwtpe) reported
@TPG_Telecom Hi there, my NBN internet has been down since this morning, could you please advise the problem and when the service can be restored?
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Ray Lim
(@Ray3light) reported
@TPG_Telecom @Kurogane_Vtube Is TPG down today? I am having super slow internet for no reason? First time since a year
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Twitt3r IS cancer
(@Twitt3rIsCanc3r) reported
@TPG_Telecom service still dropping in and out in Killara and yet you're website lies and still says everything is fine. Will be switching providers if this is not resolved or at the bare minimum acknowledged. Unacceptable.
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abhiram sampath
(@abhiramsampath) reported
@TPG_Telecom Is your service down in Rhodes NSW region? Any ETA?
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Alex Xenos
(@alekosx) reported
@TPG_Telecom @NBN_Australia is there an outage in Illawong?
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etcetc
(@crop221) reported
@TPG_Telecom We were promised a refund multiple times. When I spoke to a manager yesterday, the story changed, and they said there was no way they could refund us until you found the modem. That’s not our issue. You need to refund us the money immediately.
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PC
(@PC_523) reported
2: info. Also told that that would be a waste of time as that’s tell me the same thing. Is this what a world class service thinks is ok service - because @Telstra, it isn’t. So sick of the crappy service you provide rural customers - I can see you don’t care. @TPG_Telecom : DM me
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Lauren 🇦🇺
(@LaurenHLoz) reported
@TPG_Telecom service down in Romsey, VIC? Can’t get on currently…
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****
(@bunghole42) reported
@TPG_Telecom No NBN here for us in Wantirna since around 7pm last night. Outage not shown and router been reset several times. Please assist.
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Rai
(@7Raikiri) reported
@TPG_Telecom intermittent connection and sync issues for the past 2 days at Heathwood/Forest Lake QLD. Any maintenance or downtime on service?
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Shirley
(@wilbur_learns) reported
@TPG_Telecom Hi Team, I live in Eastwood NSW - is there an outage in the area? My wi-fi is showing “no internet”.
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CreamCheese
(@creamczcapital) reported
@abhiramsampath @TPG_Telecom @TPG_Telecom obviously there is a problem here, please address this rather than saying only my line is broken...
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𝗣𝗿𝗲𝘀𝘁𝗼𝗻 𝗱𝗲 𝗚𝘂𝗶𝘀𝗲 #BLM 🏳️🌈🇺🇦
(@backupbear) reported
Hey @TPG_Telecom this is annoying: I had an issue b4 that was cause by my fixed IP. I switched from static to standard IP assignment. However, whenever there's an outage & I reconnect, it grabs the old static IP address again & I have to restart the modem. Can you fix this?
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Kurogane
(@Kurogane_Vtube) reported
@TPG_Telecom wtf why are you cutting my network? Don’t you dare bullshit me by pointing me towards NBNCo, they have no outage detected in my area and want me to contact YOU. WTF is going on exactly? I’m not paying $100 a month for frequent disconnections!!!
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etcetc
(@crop221) reported
@TPG_Telecom My household has been calling you for ten days, because you have charged us a six hundred dollar modem non-return fee for a modem we never received. We have spoken to six different people on the phone and each has promised us we won’t be charged.
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Aaron
(@VAMH26) reported
Any reason for the outage in Mornington? Seems widespread, know of multiple customers with no connection @TPG_Telecom
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Tax Guy
(@tax_oz) reported
Why are @TPG_Telecom trying to sell a Mbps throttled 5G home internet service to existing NBN customers? I mean provide us with a full 5G speed option and we’ll be interested but after 5 years of average service, this is your best offer?
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John Eriani
(@j3riani) reported
@TPG_Telecom is pop mail down? Can’t get anything on my device but the post office site still works.
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💧David Dwyer
(@dwyer_david) reported
@TPG_Telecom @NBN_Australia is there an outage in North Ryde or is it just me?