TPG Telecom Outage

TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

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TPG Telecom problems in the last 24 hours

TPG Telecom Outage Chart

At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (76.19%)
  • Phone (19.05%)
  • TV (4.76%)

TPG Telecom Comments

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TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:
  • jtewari007 Jitendra Tewari (@jtewari007) reported

    First Naresh Goyal was refusing to step down .... Then he again reappeared to rebid in competition with - ETIHAD .TPG, AND INDIGO.... acid attack by Naresh Goyal at his own airline @jetairways ... JP member for about three decade...feeling sad...

  • Tafkao Who Is John Wren? (@Tafkao) reported

    @katticus28 @ianinindo1 TPG says FTP is available depending on location, which I take to mean socioeconomic demography. If so, my suburb will probably never get FTP @TurbullMalcolm @SenatorFifield Thanks for the #ShitSandwich & for stabbing your country in the back #auspol #AusVotes19

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @damosullivan We’re terribly sorry for this experience and would like to take this opportunity to see what can be done to make this right. I've got no luck searching your account using your Twitter name. DM us your TPG Username or Customer ID for us to make the necessary arrangements. -Jhoey

  • damosullivan Damien (@damosullivan) reported

    @TPG_Telecom @iamsudhish We just got NBN, and it goes down for an hour each. Night 😔

  • sheth_sajan Sajan Sheth (@sheth_sajan) reported

    @TPG_Telecom @TPG_Telecom Shame on you guys. Already hating NBN before installation. On 17th april NBN got activated, I got my modem running and guess what No internet running. 😡😡😡 Called customer care, checked line, got no clue. Now its Easter holidays. No AdSL as well.

  • rickdandrea1985 Rick D'Andrea (@rickdandrea1985) reported

    @HSydneyHC @TPG_Telecom Just want hfc and 100mbps issue confirmed.

  • DylserX Dylan Browne (@DylserX) reported

    @hyp3rstrike I just tried to put in the order with TPG and it told ve I could not because there is already an active NBN service

  • KalidasPardhy Kalidas Pardhy (@KalidasPardhy) reported

    Naresh Goyal has withdrawn from bidding for Jet Airways after @EtihadAirways and TPG Capital threatened to cancel their proposals. @Etihad_Rail

  • HSydneyHC HSydney (@HSydneyHC) reported

    @TPG_Telecom Thanks - I just got off the phone with your Tech specialist KIRK. What a pleasure it was to deal with such a knowledgeable person, really knew his stuff & seems to have solved the problem Internet FLYING NOW.. One happy customer here...

  • grooviegal grooviegal (@grooviegal) reported

    @TPG_Telecom I HABE SPENT HOURS & HOURS TODSY ON THE PHONE TRYING TO ORDER A NEW MODEM THAT I WAS ADVISED TO GET BY THE FIELD TECH THAT CAME OUT TODAY. YOU HAVE TRANSFERRED ME AROUND TPG SO MANY TIMES TODAY I CANT BELIEVE. I HAVE NEVER DEALT WITH A MORE SHITTY COMPANY

  • DogStar_01 DogStar (@DogStar_01) reported

    @TPG_Telecom Day 3 - really unhappy - unable to work. I hope there will be compensation for this poor service.

  • damien_quintal Damien Quintal (@damien_quintal) reported

    @iiNet Josh - read through the tickets. I have spent hours on the phone with support staff. I even setup a syslog service to trace my network connections to then tell support staff what the issue was. I have had a TPG tech here who confirmed everything I said to CS staff on Monday.

  • HSydneyHC HSydney (@HSydneyHC) reported

    @TPG_Telecom I already rang in a few days ago... the issue has been ongoing on & off for over 10 days now... Complete drop out too now...

  • ShaneChiengRTS ShaneOfficial (@ShaneChiengRTS) reported

    If you're thinking of getting good internet in Adelaide of Australia, never consider @TPG_Telecom contacted the the customer services many times none of them helped. You're looking at around 70 ping and spikes up to 500 ping every now and then. One of THE worst in Australia

  • HSydneyHC HSydney (@HSydneyHC) reported

    @Akdjnr1 Ya having internet issues here @TPG_Telecom again over a week now... Wish they would hurry the hell up with NBN

  • Paulie68 Paul (@Paulie68) reported

    @killermattk It went to shit when they sold to tpg

  • ColbylCheese ColbylCheese (@ColbylCheese) reported

    Im very disapointed, I hit the 5 hour mark of my stream listening to @MrBeastYT outro and getting keen to eat the worlds hottest chili... But due to my internet being so shit. Big thanks to @TPG_Telecom for giving me less that 1Mb upload i had to end because stream was unwatchabl

  • actually_alan alan alan alan (@actually_alan) reported

    @NBN_Australia @TPG_Telecom I don’t know what you guys have done but now if I dare to use my laptop on any network that isn’t my home wifi it will refuse to connect to this new NBN one when I get home. I am less productive now. Thanks NBN!

  • NewsHtn HTN Tiranga TV (@NewsHtn) reported

    Sources: Jet Airways board meet over. Jet considering temporarily shutting down operations. Naresh Goyal exits Jet Airways race as Etihad & TPG threaten to walk out. Jet management proposed complete suspension of operations in the board meeting, reports @gaur_anubhuti

  • invaynity Daisy St. Patience (@invaynity) reported

    @TPG_Telecom @Kevthesquidboi I've only ever had the best customer service with TPG, and that's why I've stayed with them so long. I'm shocked and saddened to hear you had a bad experience because I can never boast about their customer service enough!

  • Kevthesquidboi Kevthesquidboi (@Kevthesquidboi) reported

    @TPG_Telecom @findercomau Not number one for customer service though, i have been a customer for 9 years, and after the rudeness of your staff I'm probably going to have to change companys.

  • Kevthesquidboi Kevthesquidboi (@Kevthesquidboi) reported

    I had to ask #TPG a question about the #NBN which caused their staff to be really rude, i was eventally transferred to someone who claimed TPG didn't have a complaint procedure or department that handled complaints. After wasted hours i found this to be a lie..

  • MattJamesAus Matt James (@MattJamesAus) reported from Sydney, State of New South Wales

    @TPG_Telecom Turns out it was a billing issue due to a cancelled card but the walled garden wasn’t making it through our security gateway, ping tests were working though so that’s where the confusion was. Be nice if you guys sent a couple of SMS warning service is getting suspended or paused.

  • nicksull Nick Sullivan (@nicksull) reported

    @TPG_Telecom Thanks Basil - I actually just got off the phone to Tech Support and they did some magic on your end and sorted it 👌

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @nicksull Hi Nick, thanks for raising this with us. We'd like to look into it to understand the situation. Please DM us your TPG username or customer ID number as we can't verify the details when we tried to search using your Twitter name. -Basil

  • RaphaMedeiros83 Raphael ◤✠◢ Medeiros (@RaphaMedeiros83) reported

    @TPG_Telecom @DJH51654308 I have to wait about 20 days more to have my internet back. I already spent about 90 dolars with my internet phone, I have to work and study. Thanks for your efforts, I hope the other company don’t come first. I will have to cancel with u.

  • ChamberlinChris Chris Chamberlin ⚡️ (@ChamberlinChris) reported

    @th1705 @AmexAU @TPG_Telecom No doubt some customers will cancel out of frustration, but AMEX still ties with the best cards in the market for points, so anything people move to will be less rewarding. Issue going forward will be high surcharges when earning fewer points, as points used to offset surcharges.

  • GregRandall1 TheWeed (@GregRandall1) reported

    @Telstra Yes-she moved..the fixed IP issue continued to be a problem. Nonetheless it was very time consuming trying to resolve the problem - it just shouldn't take so long. I have since had NBN HFC installed at my home via TPG and it was seamless, efficient and delivers as promised.

  • Studio1ASydney Christopher Getts (@Studio1ASydney) reported

    OK best NBN service and how much are you paying for what speed, tpg, iinet

  • AJBallantyne Adrian Ballantyne (@AJBallantyne) reported

    @backupbear @TPG_Telecom I’ve had the same issue all day with @Internode, @backupbear. Speeds around 2-3mbps all day and still no better tonight. Internode said there was NBN work going on in the area but said it was supposed to be done at 6am this morning

  • rangamantravadi Ranganath Mantravadi (@rangamantravadi) reported

    @TPG_Telecom I haven’t received the follow up call from the complainants resolution officer as promised!!!

  • crennsmind Crenn (@crennsmind) reported

    @NBN_Australia @TPG_Telecom The other reprehensible behaviour comes from @TPG_Telecom who is still charging her for a service they're not providing or at least giving her a temporary mobile broadband service while the issue is resolved

  • crennsmind Crenn (@crennsmind) reported

    @NBN_Australia @TPG_Telecom Then someone got a service at that address, so she was disconnected and that person was connected. Ok, fair enough. The thing that boggles my mind is, it should have been a quick fix, connect her to another port on the FttN node, done everyone happy. But here we are...

  • crennsmind Crenn (@crennsmind) reported

    @NBN_Australia @TPG_Telecom Let's begin at the start; When she went to connect her service, either @TPG_Telecom or @NBN_Australia didn't actually have her address in the database (Even though all units around her were. Her real estate agent told her to use next door's address and she was connected for 2 wks

  • MoreTea99 McWelis Claro (@MoreTea99) reported

    @TPG_Telecom @findercomau Fix the ******* internet you retardeds. You ain’t number one. You’re number ******* INFINITE

  • BenDaSams Ben Sams (@BenDaSams) reported

    @TPG_Telecom internet hasn't been working for hours now, wondering if you guys can help, thanks.

  • EdAvlis Ed Avlis (@EdAvlis) reported

    @TPG_Telecom @findercomau Worst #ISP!! sends the #NBN technician before the infrastructure is in place.

  • EdAvlis Ed Avlis (@EdAvlis) reported

    @TPG_Telecom @findercomau Worst service provider #TPG. sends technician to implement #nbn without infrastructure.

  • th1705 The Colonel (@th1705) reported

    @ChamberlinChris @AmexAU @TPG_Telecom Chris - With this week’s halving of AMEX airline redemption transfers they will lose so many of their loyal customers. They have made a very bad commercial mistake.

  • damosullivan Damien (@damosullivan) reported

    @TPG_Telecom I have no Internet. ADSL. Coogee. Help. Thanks #GotFoxtel

  • hayes_ellen Ellen Hayes (@hayes_ellen) reported

    @RaphaMedeiros83 @cenaniangzebi @TPG_Telecom I know your pain. Cannot wait to go somewhere else. Telstra have a modem that has 4g back up with no extra bills charges if 4g is used. So I’ll be looking at going directly to Telstra. Cut out shit TPG as the middle man.

  • RaphaMedeiros83 Raphael ◤✠◢ Medeiros (@RaphaMedeiros83) reported

    @TPG_Telecom We are about a month without internet and no date to be connected again ... if you guys are unable to get out internet till this Friday, forget! You lost a 4 year customers and I’ll be happy to say about your terrible customer service for all

  • RaphaMedeiros83 Raphael ◤✠◢ Medeiros (@RaphaMedeiros83) reported from Gold Coast, State of Queensland

    @TPG_Telecom My partner is in charge now... I tired for this waiting. But you guys already charged us for the fee to change the address ... this is unbelievable... we paid before and have no ideia where we are going to get the service done Romina Lage +61 413 971 125

  • RajLoganathan Raj Loganathan (@RajLoganathan) reported

    @TPG_Telecom Can I please have an update. Our service is still dodgy. Thanks.

  • Scraggie_93 Stefan Scragg (@Scraggie_93) reported

    @TPG_Telecom having some issues with my internet connection have had multiple dropouts this morning

  • NathanJDowd Nathan Dowd (@NathanJDowd) reported

    @TPG_Telecom We seem to have an outage in North Strathfield. Looks to have started over the weekend

  • Mbaohaditao pile (@Mbaohaditao) reported

    @enkerich @NdukuWambua @javahouseafrica Abraaj sold their stake to an American PE firm either Carlyle Group or TPG ....either way service has been quite shit for a while now...was hoping the new CEO would bring on board the wealth of experience he got from leading Costa Coffee...sigh.

  • hayes_ellen Ellen Hayes (@hayes_ellen) reported

    Going to miss GOT tomorrow because of your BS @TPG_Telecom. Day 6 without the service we pay for.

  • 1KREEPZ kreepz (@1KREEPZ) reported

    @foggers_cs @TheyCallMe2D @TPG_Telecom Also, a channel in a discord doesn’t mean their customer support is good. It means it’s accessible, no difference between that & a phone call.

  • 1KREEPZ kreepz (@1KREEPZ) reported

    @foggers_cs @TheyCallMe2D @TPG_Telecom just what i’ve experienced personally as well as 2 other mates classing their support as sub-par

  • 1KREEPZ kreepz (@1KREEPZ) reported

    @TheyCallMe2D @TPG_Telecom TPG have garbage customer support though

  • markyrocks MW (@markyrocks) reported

    @JaneCaro @TonyAbbottMHR Same happened to us @JaneCaro All through it TPG were pretty good. Took NBN three service visits and three weeks to work out to replace the black box. Bunch of donuts honestly!

  • TheyCallMe2D Professional Man (@TheyCallMe2D) reported

    @panthAau @TPG_Telecom This is like the 2nd year, only had 1 issue, resolved in 8 hours

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @dion13473031 We apologise for the inconvenience, dion. We'd like to look into it to understand the situation. Please DM us your TPG username or customer ID number. -Basil

  • TPG_Telecom TPG (@TPG_Telecom) reported

    @Sami_Clare Unfortunately we were unable to locate your TPG account using your Facebook name. Please PM us your customer ID or username so we can assist in getting this resolved as soon as possible. [2/2] -Mae

  • mikedoeslife Mike Stevens (@mikedoeslife) reported from Melbourne, State of Victoria

    @_Michelangelo__ @Optus Now see, I had TPG a while ago and hated it. Terrible connectivity, terrible customer service, tech didn't show up when I took the day off to be home for him, then wouldn't cancel my account. So, yeah. They all suck.

  • Sami_Clare Sami Clare (@Sami_Clare) reported

    @tpg_telecom I think it’s time we parted ways. Your internet is woeful and don’t even get me started on your so called customer service. You’ve got A LOT to learn

  • cenaniangzebi 🖕🏼Cuosetenaniang🖕🏼 (@cenaniangzebi) reported

    @hayes_ellen @RaphaMedeiros83 @TPG_Telecom That’s your own sh*t with Telstra, you both handball the sh*t each other, let customers suffer your crap.

  • hayes_ellen Ellen Hayes (@hayes_ellen) reported

    @TPG_Telecom That would make it 8 days without service IF @Telstra can fix it. What a joke.

  • hayes_ellen Ellen Hayes (@hayes_ellen) reported

    @cenaniangzebi @RaphaMedeiros83 @TPG_Telecom I will be lodging a complaint after the service I’ve received on the phone today and regarding getting no internet service at all for a week now. Absolute disgrace of a service provider!!!