TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (73%)
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Wi-fi (12%)
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Total Blackout (7%)
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Phone (6%)
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E-mail (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Adelaide, Melbourne, Sydney, Brisbane, Mudgee, Hobart and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Adelaide |
Internet | |
| Adelaide |
Wi-fi | |
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Andy
(@andy_vas01) reported
@TPG_Telecom Hi team, can you please DM me about rescheduling my NBN installation date? I can’t change it online and talking on the phone did not help. Thankyou
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guseyk
(@guseyk) reported
@TPG_Telecom Thanks. I did check everything that I could and couldn't see an issue.
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Vijay
(@Vijay_SRK) reported
from
Sydney, State of New South Wales
@TPG_Telecom Is the service down?
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Tania Humphreys
(@taniahumphreys) reported
@TPG_Telecom I have a problem with these messages is the ease how spammers can send messages and it has been going on for a while. How do I block all direct messages?
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Adam Willis
(@WaterBoyWillis) reported
@TPG_Telecom Thank you Basil, I was also transferred 4 times today and then hung up on when I tried calling during the day. I normally get great & prompt service from TPG.
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Nate86
(@nathanemmanuel8) reported
@TPG_Telecom I need my internet back up urgently you promised 24 hours and stated internet was back on while I was at work and closed ticket. I arrived home to find the internet still not working. Now I have to wait another 24 hours . Is the engineering team based in Sydney ?
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Ross Crawford
(@rc2902) reported
@TPG_Telecom are you experiencing ongoing DNS or any other NBN service issues in Canberra. My NBN has been rubbish for 3 days now.... and yes I’ve turned it off and on again!
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CR
(@sorcajo1) reported
@TPG_Telecom It has been raised a few times but nothing has been done- it’s been 2 weeks already . two technicians have come but they have not been capable to solve the problem. Tpg was supposed to send a technician again yesterday but the text confirming the booking has not been received
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Adam Willis
(@WaterBoyWillis) reported
@TPG_Telecom I’ve had enough of this I have been transferred to different departments 7 times in the last 2 days and no one can help. Then when I am transferred I have to go on hold again! I’m over it!
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Bill Fawcett
(@wifa01) reported
@TPG_Telecom how does your @VodafoneAU business model of refusing to sell phones to customers help with your profitability? What do your shareholders think about the value you create for them with this business model?
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CR
(@sorcajo1) reported
@e_heydarnia @TPG_Telecom I had the same issue but at least you had a response from @TPG_Telecom . I’ve had no response to my complaint
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Ilan Agranat
(@IlanAgranat) reported
@TPG_Telecom @TPG_Telecom thank you for the update. @NBN_Australia, TPG have said that it is as a result of a 3rd party fault being managed by NBNco. Can I please get an update on resolution timing.
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Dollee
(@dollee_elle) reported
@TPG_Telecom Sounds like Choice didn’t speak to actual customers! TPG don’t care that their internet service is rubbish! Or that their internet service is pitiful!
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Ian Royall 🏍
(@IanRoyall) reported
@TPG_Telecom Thanks but that’s not what your customer service officers say. But sure.
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Nate86
(@nathanemmanuel8) reported
@TPG_Telecom My internet is down again
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Trent Dee - IRespectYaBrah
(@trentdimo) reported
@TPG_Telecom once again issues with our TPG internet connection. This is proving to be extremely Unreliable. Can’t work from home and losing money daily every time we have issues. Not to mention the slow turnaround to have it fixed.
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Anthony ****
(@PlanetWang) reported
@TPG_Telecom is there a problem with your online portal? I cannot login to see my account details, continue to return bad gateway.
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Anthony Hourigan
(@AGHougs) reported
@TPG_Telecom I’ve been through this countless times since November and like I said, I’m not wasting more time on it. As soon as the first month is up I’m closing my account with TPG. The “service” you and @NBN_Australia have provided has been shockingly bad. Never again.
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Angadh Oberoi
(@angybhai) reported
Wasted a good 2 hours of my day getting transferred from operator to operator at @TPG_Telecom, with no resolution. Guess its time to go to the TIO.
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Al Bendall
(@AlBendall) reported
@TPG_Telecom @TPG_Telecom nbn move fail day #8. More customer initiated phonecalls, more on hold music, more "we understand your frustration". Still no NBN. Still no ownership of this issue. Still no proactivity. #tpgfail #crapservice
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Poonam Gururajan
(@poonam_guru) reported
from
Sydney, State of New South Wales
@TPG_Telecom Are you able to give an update for internet service in Marrickville, New South Wales? My internet has been down for most of the morning.
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Rob Carter
(@robccarter) reported
@TPG_Telecom got a text saying internet was down and now fixed. Clearly ******* not. Any danger of getting it sorted TPG?
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Boxcar
(@boxcar808) reported
@NBN_Australia @TPG_Telecom Glebe exchange down, expected for 7 hours...no warning, seriously how the f@ck does #auspol expect to deliver ANY kind of future for his country with garbage infrastructure.
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Trent Dee - IRespectYaBrah
(@trentdimo) reported
@TPG_Telecom It is constantly dropping out all the time. It has been happening for days. We need help urgently. This is impacting our jobs majorly. If TPG can’t provide a service to us, we are going to have to look elsewhere as it’s been horrible since we connected to the nbn.
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Carla
(@sullivansims) reported
@TPG_Telecom Are you able to give an ETA for internet service coming back at my place? Service status page is not helpful, as I don't know what area I'm supposed to be looking at.
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Agent Arioch [Umbra] ✨
(@the_LoungeFly) reported
@TPG_Telecom Sending out credit card reminders to closed accounts means the system is broken. I’m still lodging a complaint.
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Anthony Hourigan
(@AGHougs) reported
@NBN_Australia Hi NBN. I run a small business and have been trying to get NBN connected since November. Between you & @TPG_Telecom you could not make this any harder if you tried. Your deadline for a resolution with the ombudsman is tomorrow. #smallbusiness
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guseyk
(@guseyk) reported
@TPG_Telecom @yubtrollin Any idea what was causing my outage?
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Ilan Agranat
(@IlanAgranat) reported
@TPG_Telecom @NBN_Australia almost 24 hours with an unplanned NBN outage, any ETA on resolution?
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Anthony Hourigan
(@AGHougs) reported
@TPG_Telecom No. This has been going on since November. You have all the details you need and have had more than enough time to fix it. I’m not wasting any more time on it, It’s with the ombudsman now.