TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (59%)
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Wi-fi (20%)
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Phone (14%)
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E-mail (4%)
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Total Blackout (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Brisbane, Adelaide, Melbourne, Sydney and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Brisbane |
Internet | |
| Adelaide |
Wi-fi | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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被金钱蒙蔽的七🏋🏻♀️
(@wasteland7) reported
@TPG_Telecom Do you know how horrible your service is???? I just wanna cancel my mobile service and your service team just transferred me to one and another one, in total 7 people!!!! Verifying my information 7 times!!! Everyone told me sorry I have to transfer you to another one
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Allan Spence
(@AllanSpence20) reported
@TPG_Telecom 14 months vaunrable customer paid fof his nbn still not connected. TIO claim global shotage waiting on parts from CHINA
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Tony D
(@Tonyfarang) reported
@TPG_Telecom My e-mail (microsoft outlook) is not working again The server responded: 535 5.7.8 [TPG-A02] Authentication denied. User (address removed) is banned from using SMTP AUTH due to previous abuse This is ridiculous, twice now in one month TPG servers have failed.
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Lex Beavenue
(@lexbeavenue) reported
@ScottMorrisonMP @TPG_Telecom @NBN_Australia The NBN is a complete waste of tax $$ The tech was outdated before rollout! I can't get higher than 54mbp in my new house. It's too exy for a poor speed. Perhaps 5G Internet can save us, hopefully!
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D Ro
(@iamd_ro) reported
@TPG_Telecom no customer service agents?
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redhoodie09
(@redhoodie09) reported
@TPG_Telecom lost my connection too. Postcode 3011. I have a exam in the morning. Please resolve this issue soon as possible. Thanks
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@Luv_Denelle
(@Luv_Denelle) reported
@tpg_telecom @vodafone_aus Abominable treatment of ling time customer. No service or unreliable internet. Frustrating multiple calls to #TPG speaking with CSR's who DO NOT GIVE A ****!!! Put on hold for over an hour, then THEY hang up on you!! TPG internet is the worst! wi
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Dean Messenger
(@DeanVMessenger) reported
@TPG_Telecom, 8 days since one of your phone agents incorrectly processed a service move request and disconnected my internet. How does it take over a week to fix something you broke in less than 6 hours? complaint reference is 11406321.
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Arisu Arisen
(@Arisugawaa) reported
@TPG_Telecom nundah qld nbn is down for maintenance tonight?
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The World Is Ending And I'm Late For Work
(@MrSandDaddy) reported
@TPG_Telecom we've been without internet for a week now and your tech has not shown up to 2 appointments and has had to reschedule 3 days later as 'that was the earliest available time' however my neighbour called up after me with the exact same issue and got his fixed next day
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Dave Auth
(@DaveAuth) reported
@TPG_Telecom I’ve made a total of 16 calls to try and get my internet transferred to my new house. Still no closer to getting connected and you refuse to turn off service and stop charging at the place I left a week ago. Is TPG serious? How many more calls needed? 30? 50?
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Rosh🏏
(@RoshDigital) reported
@NBN_Australia Hi Sally, my service provider @TPG_Telecom has been great with keeping me up to date on the outages, which are due to an issue with the wholesaler (NBN). I have had regular outages in the last week in my area (3094). Working off my 4G connection today...😭
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Completely over it.
(@kaffando) reported
Back in February @TPG_Telecom told me that "1 day free service will be applied on 04/03/2021 making your next billing cycle from 05/03 to 04/04." Just received my latest bill & what a surprise....still no free day applied. You think we're stupid, don't you #TPGTelecom?
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reznor lover
(@nothing2se) reported
@TPG_Telecom nbn issues in springvale? UPLOAD Mbps 0.14
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🗑️🔥
(@FreezeSPreston) reported
@Joshy206 @TPG_Telecom Fuuuuucccckkk TPG. Absolutely the worst I've ever dealt with by a massive margin.
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The Cracks in Exile
(@Crackleacklekin) reported
@TPG_Telecom Hi there - my NBN home internet seems to be having issues this evening. Was running really slowly when I got home, so I reset the NTD and my router. Now I have no internet - seems to be DNS related? Reset both devices a few times without success. Any advice?
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orlyjamie
(@orlyjamie) reported
@bunny_09 @TPG_Telecom You still having issues?
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Tony D
(@Tonyfarang) reported
@TPG_Telecom I am receiving emails but not ones from outlook users I cannot send emails through outlook. My son has sent me two emails through his outlook and i cannot receive from TPG Post office or my outlook. I can send to him though through TPG post office. please fix or call me, please
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Rashmi Trivedi
(@RashmiTrivedi9) reported
from
Sydney, State of New South Wales
@TPG_Telecom Still no call back - internet is still down - is this a signal to move to another provider? Who will pay for loss of my time & productivity?
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@Luv_Denelle
(@Luv_Denelle) reported
@tpg_telecom @vodafone_aus Why am I making multiple calls to #TPG only to speak with pointless Customer Service Representatives from Philippines?? They're inept, frustrating & incompetent & quite frankly, unqualified. That's why they LIE & tell you "somebody will call you back"
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Joshy
(@Joshy206) reported
I gotta say that @TPG_Telecom has possibly the worst customer service of any telecom I've ever used, and that's saying something
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Lachlan Barclay
(@rocklan) reported
@TPG_Telecom internet down , any known issues?
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Indu Nallithodi
(@nallithodi) reported
@TPG_Telecom Internet ADSL is down in western sydney postcode 2770? Any maintenance ongoing?when will restore the service?
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Peter Lazaro
(@plazaro63) reported
@TPG_Telecom Hi...my NBN suddenly died. I am in Willoughby. Is there an outage currently?
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joedotnot
(@joedotnot) reported
Hey @TPG_Telecom your NBN service has been down in Canterbury NSW from 1/May 1:30 PM ! NBN site reports no issue.
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被金钱蒙蔽的七🏋🏻♀️
(@wasteland7) reported
@TPG_Telecom YPG service is horrible! I wanna cancel my mobile phone service, so I called customer service. After verifying my information, the girl said she will transfer me to a specialist.Then I spoke to the 2nd person, verifying again, and she said she will transfer me
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Mitchell Meek
(@mmeek1987) reported
Hey @TPG_Telecom - repeated drop outs, super slow speeds and 5G issues over the last week. What’s going on? Located in Canberra.
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Dan Umphray
(@danumph) reported
from
Sydney, State of New South Wales
@TPG_Telecom Been a huge admirer of the TPG customer service... what’s happened?! Where did it go wrong. Oh yes. Of course. You Off-shored it.
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Rashmi Trivedi
(@RashmiTrivedi9) reported
@TPG_Telecom This is very irresponsible of TPG to promise call back & no response for over 3 hrs- we are without internet (at no fault of ours) & it seems will have to wait 48 hrs - customer service was pathetic & least bothered abt customer problems - at time very rude & arrogant attitude
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Dwight Walker
(@dwightwalker) reported
@TPG_Telecom No outstanding issue. Dead phone number has been removed from whitepages. I checked.