TPG Telecom service status: outage reports and connection issues
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Full Outage Map
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Problems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
- Internet (79%)
- Wi-fi (11%)
- Phone (11%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Sydney, Melbourne, Perth, Brisbane, Adelaide, and Hobart.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney
|
Internet | 21 days ago |
|
Sydney
|
Internet | 1 month ago |
|
Sydney
|
Internet | 1 month ago |
|
Sydney
|
Internet | 1 month ago |
|
Sydney
|
Internet | 1 month ago |
|
Melbourne
|
Wi-fi | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Donna (@atzdonna) reported@Chris_Ruiz777 @TPG_Telecom My nbn has been down too. Any news?
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Myckael Mahe (@MyckaelMahe) reported@TPG_Telecom Hello team, Customer ID: 5170017 Address 14/90 Coogee Bay rd Coogee, NSW 2034 It looks like my internet is down. Could you please advise me. Is there any outage in Coogee at the moment or else?
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MarkSpencer (@TheMarkSpence) reported@TPG_Telecom @DarkPriestess1 Over a month to fix this? I can't access anything.
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Sara Waguih (@SaraWaguih) reported@TPG_Telecom I have exteremly slow internet, Twitter, browsing and everything just doesn’t load on Wifi. I use 4G and they all load normally! Been trying to call customer service since the morning, long waiting time, I asked for a call back that was meant to happen an hour ago!
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Raymond Fitzpatrick (@RaymondFitzy) reported@TPG_Telecom @simon40031934 The issue is everyone through TPG/iinet is having routing issues we connect to asia which means were all getting 150ms on games
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Surin Sam (@Persian_Lioness) reported@TPG_Telecom What absolute rubbish!!! I've been on phone with you guys for total of 12 hours over the last 3 days! I'm on the phone as I type this... It appears no one is trained well enough at @TPG_Telecom I'm placed on hold for 30 min then they talk stupid rubbish for couple back on line
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Prateek Nayak (@pnyak_) reported@TPG_Telecom @LynnD_1401 So service restoration by 7AM tomorrow? 😓
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🌎veritas liberabit vos 🌳🌳🌳💧💧💧🌸 (@dynamat) reported@TPG_Telecom Can you help me login to my account; there seems to be a new reqirement for SMS verification, but I don't have mobile access where I live, meaning I've ben locked out of my account...
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Roy (@Roy_Redline) reported@TPG_Telecom what’s this “third-party” BS outage going on in Melbs West? First it was 4am, then 11am now 6pm until it’s resolved!? Not good enough!
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Quang (@traihp86) reported@TPG_Telecom The outage is no longer listed in the service page but my nbn connection is still out. What is going on?
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Deathmatch Police (@ObzenCSGO) reportedWhat did you actually "fix"? Because I'm still getting these goddamn ******* dropouts, man. @TPG_Telecom tell NBN to get their **** together, holy ****.
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Ms. Kitty (@DNLKITTY) reported@TPG_Telecom why the hell did I just have to correct your customer service consultant about not calling me “sir”, have to ask for an apology to just be told “sorry sir”
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Aussie bloke - who loves dogs (@rob29bennett) reported@TPG_Telecom had a less than satisfactory customer experience today … any chance I can get some one to contact me? Just called waited for 6 minutes for an operator to answer only to have them not hear me and hang up … time to move providers I think
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Clint (smokey) Dowdell (@dowdell_clint) reported@CallofDuty_ANZ do you guys know some ISPs in Australia are giving customers a indirect route to local servers? In my case it's jumped my ping from 30-150 has been for weeks. Not shadow banned not a hardware issue and it's only on call of duty servers. The ISP is @TPG_Telecom
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Wonderosities (@Wanderosities) reported@TPG_Telecom What do u need. Still not working
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Mike 🦊 (@01_MechaDragon) reported@TPG_Telecom NBN is down
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Surin Sam (@Persian_Lioness) reportedIf anyone is looking for competent Internet service provider then stay away from @TPG_Telecom the worst trained, customer service and all around incompetent
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Graham (@grandcul) reported@TPG_Telecom @VikashTripathiG @azadsamina But not sory enough to improve hey TPG? Cust support starts at a leisurely 8am ... how ordinary for customers who pay for 24*7 and no one to contact when issues arise.
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Linton Sho3z Davidson(real) (@SigmasSho3z) reportedYou're the worst service in Australia how are you still in business @TPG_Telecom #TPG #telecomservice
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Julian Lee (@SaberNodoka) reported@TPG_Telecom Hi, I have been having 5G internet issues and your support team has promised compensation before I switch to nbn. I have been waiting for the compensation 'approval' since August 2022 and the billing team has no idea if any credit from this issue can be c/f to nbn.
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Bel0wPill0w (@Bel0wPill0w) reported@TPG_Telecom no connection since this morning Is there any problem? Post code 3051
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FilaMelody (@FilaMelody) reported@TPG_Telecom NBN is down
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Neil (@uncelltom) reported@TPG_Telecom never get with this compnay very poor service as if they are doing it everything for free
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spandex sailsmen (@_Fused) reported@TPG_Telecom fix my internet shits been 0.7mps for like a month, can’t even get a search result to come up within an hour
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Asmodeus (@sydjjam) reported@TPG_Telecom Also Sydney, very slow service for hours
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1stFive8 (@1stFive8) reported@TPG_Telecom @LynnD_1401 Is it the same issue causing outage in Taylors Hill?
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CasperWilliams (@CasperDRW) reported@TPG_Telecom So since your planned maintenance on tuesday 17th my internet has been down for over 24 hrs well past your planned maintenance today. I've reset my router and NBN 3 times already in the past 30 mins
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guseyk (@guseyk) reportedHey @TPG_Telecom why had my internet gone so bad?
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Abhiram (@abhiramsampath) reported@TPG_Telecom Internet is down in Rhodes NSW. Any issues or maintenance>?
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Rajesh Sarin (@Rajesh_Sarin) reported@TPG_Telecom Tpg Telecom disconnected my home Nbn yesterday for no apparent reason & promised to reconnect immediately. 24 hours since more than 10 calls.. Running pillar to posts.. Support staff is absolutely clueless and just passing the buck. Worst possible service ever.