TPG Telecom service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by TPG Telecom users through our website.

• Internet (82%)
• Phone (8%)
• Wi-fi (5%)
• Total Blackout (3%)
• E-mail (2%)

Live Outage Map

The most recent TPG Telecom outage reports came from the following cities: Melbourne, Sydney, Adelaide, Brisbane, Gold Coast, and Perth.

City	Problem Type	Report Time
Melbourne	Total Blackout	7 days ago
Melbourne	Internet	8 days ago
Sydney	Internet	13 days ago
Adelaide	Internet	13 days ago
Melbourne	Internet	14 days ago
Brisbane	Internet	15 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kurogane (@Kurogane_Vtube) reported 8 minutes ago

  @TPG_Telecom when is the issue for tpg outage and disconnections going to be resolved? I know its going down briefly again anyway on the 7th and 8th for maintenance but this is just outrageous. I’ve lost hours of work because of this. How are you Telco going to compensate?

• 
  Just_Some_Bloke (@Just_SumBloke) reported 10 minutes ago

  @TPG_Telecom I’m impressed that it got organized so quickly. I thought it would take at least a week. Yet you got on to it and organised it for the next day. That’s some good customer service. Thank you

• 
  Viscount Perkins (@Whisp3ringJack) reported 11 minutes ago

  @TPG_Telecom is there an outage in Moreton Bay?

• 
  Dan ⭐️⭐️ (@SydneyNiner) reported 11 minutes ago

  @TPG_Telecom How many times do we have to call and complain before a resolution? It does not outline that in your complaints policy.

• 
  casino Breaker (@Faraz82) reported 14 minutes ago

  @TPG_Telecom I spent 2 hours on the phone to solve an issue you created by negligence and messing around a simple task. And everytime you drop the line & ignore the issue so everytime I have to go through it from the start. Is insane & irresponsible how you treat your customers.

• 
  Not that Alex (@Alyxm666) reported 15 minutes ago

  @TPG_Telecom NBN down forest lake Brisbane Qld

• 
  Theo 🛠 (@TheoKyrillidis) reported 15 minutes ago

  @TPG_Telecom you had a planned outage for my area on the 17th, it's the 19th today. NBN website indicates no outage. Please explain. Yes, I've rebooted the modem and reset the NBN.

• 
  Rajesh Sarin (@Rajesh_Sarin) reported 17 minutes ago

  @TPG_Telecom Tpg Telecom disconnected my home Nbn yesterday for no apparent reason & promised to reconnect immediately. 24 hours since more than 10 calls.. Running pillar to posts.. Support staff is absolutely clueless and just passing the buck. Worst possible service ever.

• 
  Fluffy632069 (@lstcrimedetecto) reported 17 minutes ago

  @guseyk @TPG_Telecom Same so bad can’t even make a face time call.

• 
  cornel wilczek - qua (@corneliusw) reported 18 minutes ago

  @TPG_Telecom my NBN is down again! 4th time this week and I can’t seem to get an answer. Hoping I have more luck here. The outage status page is not clear and I have to drive somewhere to send this. Is there an outage in inner north melb? Will it be another 8 hours again?

• 
  vinay krishna (@vkrishnav) reported 19 minutes ago

  @TPG_Telecom @sapphirereport @TPG_Telecom : I don't think you are on top of issues. I have followed up over 100 times in last 2 months but no firm action so far.

• 
  Not that Alex (@Alyxm666) reported 19 minutes ago

  @TPG_Telecom down again

• 
  David Fogarty (@davejem) reported 21 minutes ago

  @Craig_Zimmerman @TPG_Telecom Hot tip - call their help desk - provider will likely need to book a nbn tech for replacement. Longer you wait, the lower in the queue...

• 
  Paula Boardman (@PaulaBoardman) reported 22 minutes ago

  @TPG_Telecom is there a system outage?? I’d been experiencing temporary/short outages but it’s not connecting at all now

• 
  Dimitri Karanasios (@DimSimCard) reported 33 minutes ago

  Anyone else having an internet outage with @TPG_Telecom - @NBN_Australia

• 
  ElizabethR (@telip1977) reported 33 minutes ago

  @TPG_Telecom @NBN_Australia our internet is down AGAIN in rowville. What is the story

• 
  Nyk Saw (@NiketSh77905382) reported 34 minutes ago

  @TPG_Telecom SIMBA is defrauding people in Singapore. Inspite of S$10 plan per month, they deducted S$10 twice from my account for a month's charge. Also, customer experience is the worst. Save yourself from this telecom operator. @TpgTelecom #Simba #Singapore

• 
  Ebru Yeltas 🏳️‍🌈 (@LadyGarter) reported 36 minutes ago

  @TPG_Telecom Working from home and the internet goes down. 30 minute wait time to get through to support is not the best experience....

• 
  Khaøs!! 🇦🇺 (@ImKhaos_) reported 37 minutes ago

  I actually think @TPG_Telecom wireless 4G wifi has to be some of the worst wifi I’ve ever used It completely disconnects from my devices randomly when I’m trying to do something. It’s just disconnected from my phone 5 times in the past hour

• 
  guseyk (@guseyk) reported 38 minutes ago

  Hey @TPG_Telecom why had my internet gone so bad?

• 
  artemis (@dalpalaj) reported 38 minutes ago

  @TPG_Telecom anyone experiencing trouble in the stonnington area? My internet keeps disconnecting and ive restarted it

• 
  Sarvarge (@sarvarge) reported 39 minutes ago

  @TPG_Telecom @matt_huffer Also having same issue in South Melbourne

• 
  Donna (@atzdonna) reported 39 minutes ago

  @Chris_Ruiz777 @TPG_Telecom My nbn has been down too. Any news?

• 
  aseem seth (@aseemseth08) reported 50 minutes ago

  @TPG_Telecom My wireless 5G internet is out since Thursday night. No ETA, no updates, no proper service. More than 2.5 days now, how long would it take? Many others impacted but not outcome yet. Area - Kirrawee 2232

• 
  messersco (@messersco) reported 52 minutes ago

  @TPG_Telecom Hi. I can't send texts at the moment. Is this a known issue?

• 
  Julian Lee (@SaberNodoka) reported 52 minutes ago

  @TPG_Telecom I have been calling the support team since Aug 2022 every month and it has been frustrated with the service. Everytime after we agree on something, its a different story whenever I call back to follow up. There is 0 sync of info across the support team.

• 
  muhamad shaqriy bin jafany (@shaqriy) reported 53 minutes ago

  @TPG_Telecom Tpg not working atm. Fix this please

• 
  Nic A (@n_c_oz) reported 58 minutes ago

  @NBN_Australia @jojo1171952 Just be honest with what the issue is and what is being done to resolve it. It’s now Friday, my service provider lady who’s been very helpful (thanks @TPG_Telecom ) says it’s likely you won’t be working on the weekend

• 
  Quang (@traihp86) reported 59 minutes ago

  @TPG_Telecom got an outage for my nbn. Sent you a dm please check

• 
  bumpyroadtobubba 👩‍👧🐶🐶🌱 (@princessmaryjo) reported 1 hour ago

  @TPG_Telecom how is it that my elderly mother has had no service for almost 24 hours and no response from you? Customer service at its worst!