TPG Telecom

TPG Telecom Outage Report

Why is my TPG Telecom service not working?

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Problems in the last 24 hours

The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

TPG Telecom Outage Chart 12/11/2023 10:25

At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!

Will TPG Telecom compensate me for the outage?

The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by TPG Telecom users through our website.

  1. Internet (77%)

    Internet (77%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. E-mail (6%)

    E-mail (6%)

  4. Total Blackout (3%)

    Total Blackout (3%)

  5. Phone (3%)

    Phone (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map

The most recent TPG Telecom outage reports came from the following cities: Sydney, Adelaide, Perth, Brisbane, Melbourne, Albury, Hobart, Canberra, Wollongong, Geelong, Parramatta, Forbes, Gold Coast, Penola and Central Coast.

Loading map, please wait...
City Problem Type Report Time
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaAdelaide Internet
AustraliaPerth Internet
AustraliaAdelaide Wi-fi
AustraliaSydney Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • kmsh1897 kms (@kmsh1897) reported

    @TPG_Telecom is there an outage for NBN service in Wentworthville, NSW?

  • Phrancq Brave Scion of Uruk (@Phrancq) reported

    @TPG_Telecom Is there an outage in Canberra? We have no internet. Have tried power cycling the router with no success.

  • rowvnne yung row 🇵🇸 (@rowvnne) reported

    I have 2 @NBN_Australia /@TPG_Telecom outages in the same month. Last Friday during work hours which I lost a whole day’s pay for and next week after work hours which means i’ll lose my relaxation and down time… why am I paying for this service again??

  • AndrewHeslop Andrew Heslop (@AndrewHeslop) reported

    Anyone in #Coburg having trouble with @TPG_Telecom #FTTC broadband today? Elderly pensioner on Hudson Street has lost access, NCD and modem both reset as per help desk advice but still no connection 🙄🤔🙄 #NBN

  • bunny_09 Jules 💉AZ (@bunny_09) reported

    Received a missed call and now voicemail from #TPG now to say they are closing my ticket because “it’s all working normally now”. Except it’s not. Goodbye @TPG_Telecom thanks for the most frustrating service, or lack thereof.

  • sonali_b25 Sonali Soni (@sonali_b25) reported

    @TPG_Telecom The manager had kept me in long mute and again read the same resolution. The senior technician said me to change the wire and try again. Just imagine!!! And last but not least a executive said there is an outage at your house!! How do they have different informati

  • perpetualangus Pistol Pete (@perpetualangus) reported

    @TPG_Telecom I'm already on the best nbn tier - FTTP - and I'm still getting issues with your service. I can't imagine how it's like for your FTTN users. If TPG can't or won't resolve this issue speedily, I won't think twice about moving to more expensive RSPs with better customer support.

  • calebsfavourite Calebsfavourite (@calebsfavourite) reported

    @TPG_Telecom @Knig09409192 Geez, can you deliver rural? I’ve had a 12 year battle with Telstra for even slow unstable internet. ****** customer service. Expensive tech. Only approve some brands that aren’t even best on the market.

  • trentdimo Trent Dee - IRespectYaBrah (@trentdimo) reported

    @TPG_Telecom once again we are experiencing dropout after dropout with TPG internet. Very bad experience for the past year with TPG and we are very disappointed. Is it possible we can go for a couple months without issues? Doesn’t seem like it TPG. Working from home, impossible!

  • NitishWalecha1 Nitish Walecha (@NitishWalecha1) reported

    @TPG_Telecom my Internet comes and goes every 15 minutes. This is going on for past 3-4 days! Is there an outage or any problem in Strathfield

  • allan_justo Allan Justo Rodrigues (@allan_justo) reported

    @TPG_Telecom Over 3 weeks that I signed the NBN plan, and still not working, 3 NBN technician and 2 TPG came home and couldn’t fix my problem. When I got the plan I paid 89,99 and today they charged me 79,99. Today I finally canceled and I demand to be completely refunded.

  • NitishWalecha1 Nitish Walecha (@NitishWalecha1) reported

    @TPG_Telecom no Internet in Strathfield since morning. Have rebooted the router twice. Is there an outage?

  • formalbeer A formal beer (@formalbeer) reported

    Ring up @TPG_Telecom to enquire about shifting our dark fiber circuit. After a long wait with the interminable on-hold music, I'm connected to somebody over a terrible line who through no fault of their own can't hear me, and is clearly answering their phone in a busy kitchen.

  • calebsfavourite Calebsfavourite (@calebsfavourite) reported

    @TPG_Telecom I live at 576, Sutton Grange Road, Sedgwick Vic 3551. We have mobile internet as our closest landline node is 12km away so stable wire to the premises isn’t possible we are told by Telstra. Our mobile phone signal is constantly interrupted switching from 4-3G

  • AndrewDG05 Andrew (@AndrewDG05) reported

    @TPG_Telecom hey Guyra. Just wondering is there an outage where I’m from. (Syd aus). Our wifi is terrible this morning. I’ve turned on and off my router twice, unplug and plugged back in twice, reset the box twice. And nothing.

  • AdamDurant18 Adam Durant (@AdamDurant18) reported

    @TPG_Telecom is there an NBN outage in Forest Lodge right now? No internet all day..

  • trentdimo Trent Dee - IRespectYaBrah (@trentdimo) reported

    @TPG_Telecom Crazy, no line fault but consistent drop outs. Cannot use the internet for more then 5 minutes without drop outs and it’s ongoing through the whole night so far. Fix our internet!!!

  • Ro__Sheen Róisín (@Ro__Sheen) reported

    @TPG_Telecom are you having issues? I’ve got connection issues with my internet. Nothing is working for me in caringbah😣😣😣

  • mick_83 Michael Briggs (@mick_83) reported from Hobart, State of Tasmania

    @TPG_Telecom I’m having to buy a new network cable every 3-6 months because my internet keeps cutting out. Any advice?

  • peterly48047001 peter lynch (@peterly48047001) reported

    @SchadenfreudeA3 @TPG_Telecom Advice make a noise , Do NOT believe what they reply ;post every where on line ; ask for Australian help immediately, lay down to these foreigners

  • lousanti Lous (@lousanti) reported from Melbourne, State of Victoria

    @TPG_Telecom is there an internet problem. It isn’t working. Northcote 3070.

  • kendi_jean KendiJC (@kendi_jean) reported

    @TPG_Telecom hi TPG are your services down in Neutral Bay Area? I have no internet connection. Thanks

  • trentdimo Trent Dee - IRespectYaBrah (@trentdimo) reported

    @TPG_Telecom Unreliable provider, unreliable internet. I don’t know why I have to complain so much. Nothing ever changes with TPG. Just constant drop outs and bad service.

  • Black_the_Wolf Black the Wolf (블랙) (@Black_the_Wolf) reported

    @TPG_Telecom Can u pleaze fix the goddamn network with a PERMANENT SOLUTION!! I pay a good $90 per month and you guys keep disconnecting my network every once a while. I better get compensated for my time lost!

  • guireisc guilherme (@guireisc) reported

    @TPG_Telecom Hello, I am also experiencing connectivity issues. roughly every 5 mins connections ends. Its super slow, definitely not the usual. Is there anything going on the network?

  • perpetualangus Pistol Pete (@perpetualangus) reported

    @TPG_Telecom I was told the issue will be escalated. Can I provide some feedback about your phone reps? They should listen to customers more closely. They all seemed quite eager to pass off the call to the next rep without confirming that they understand what the customer's issue is.

  • get2satyajit Satyajit Joshi (@get2satyajit) reported

    @TPG_Telecom I am having issues again of internet drop offs .. can some one help.. I can not keep restarting my modem which is still under warranty.. provided by TPG

  • allan_justo Allan Justo Rodrigues (@allan_justo) reported

    @TPG_Telecom Over 3 weeks that I signed the NBN plan, and still not working, 3 NBN technician and 2 TPG came home and couldn’t fix my problem. When I got the plan I paid 89,99 and today they charged me 79,99. Today I finally decided to cancel and I hope at least I can get refund.

  • sputnik sputnik (@sputnik) reported

    @Perafunk @TPG_Telecom Power outage

  • elastikos nʇs (@elastikos) reported

    @TPG_Telecom are your mobile plans using the Vodafone network now or is it still on Optus?