TPG Telecom service status: outage reports and connection issues
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Full Outage Map
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Problems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
- Internet (66%)
- Wi-fi (14%)
- Phone (14%)
- E-mail (2%)
- Total Blackout (2%)
- TV (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Melbourne, Brisbane, Sydney, Arumpo, Canberra, Adelaide, Perth, and Central Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Phone | 13 hours ago |
|
Melbourne
|
Internet | 16 hours ago |
|
Brisbane
|
Internet | 2 days ago |
|
Brisbane
|
Internet | 4 days ago |
|
Sydney
|
Internet | 5 days ago |
|
Sydney
|
Phone | 8 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Mozz Caf (@maddogmozza) reported@TPG_Telecom Is NBN down atm?
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sahil kamboj (@SAHILKAMBOJJ) reported@TPG_Telecom I have made a complaint on 10/01/2023 And I'm waiting for the outcome reference number 2023/01/02177. WHAT'S going on TPG is that the way to handle customer service. I lost my exam due to Your internet service and now you are denied to compensate.
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Grischa Theissen (@grischatheissen) reported@TPG_Telecom Got an internet outage at my address. Tried to send you a dm here on twitter but twitter said it failed.
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माझा विचार (My Thoughts) - योग-ईश (@mazavichar) reported@TPG_Telecom My problem is solved. Thanks
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CasperWilliams (@CasperDRW) reported@TPG_Telecom So since your planned maintenance on tuesday 17th my internet has been down for over 24 hrs well past your planned maintenance today. I've reset my router and NBN 3 times already in the past 30 mins
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Yukinori Hiroe (@yuki_0_yuki) reported@tpgaustralia @TPG_Telecom I simply asked them for the specific numbers causing the slow speed, but they haven't provided any information at all.
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***é Snyman (@SnymanLene7307) reported@TPG_Telecom I've never taken to social media to escalate an issue, but I have no other choice. My husband has been trying get a new esim QR code sent to him for 2 days now. He has no mobile coverage, so can't receive text messages or calls.
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Kandy Cube (@KandyCube) reported@TPG_Telecom thank you for the reply, the service came back after 5 hours
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Bel0wPill0w (@Bel0wPill0w) reported@TPG_Telecom no connection since this morning Is there any problem? Post code 3051
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sahil kamboj (@SAHILKAMBOJJ) reported@TPG_Telecom I made that complaint 3 months ago 2023/01/02177,but I'm still waiting. I lost an exam worth 800$ and took the day off from work and your internet play up speed was 10 Mbps despite my plan was 100mbps. And you still denied to compensate.
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🍯 (@jjjadedx) reported@TPG_Telecom I submitted my cancellation request THREE TIMES 3 weeks ago via your website & you told me you never received it. Am i to be penalised for your faulty website? Do I now have to pay an extra month because of that?
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Theo 🛠 (@TheoKyrillidis) reported@TPG_Telecom Sorry, I'm not providing my id on twitter, even in a dm. You don't need me to confirm id. The whole street is down.
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Quang (@traihp86) reported@TPG_Telecom got an outage for my nbn. Sent you a dm please check
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Bob Fawcett (@BobOfAlex) reported@TPG_Telecom @DuncanMcNab I live in inner west Sydney. Keep getting this message before retrying: "Hmm. We’re having trouble finding that site." Slow, slow, slow.
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A n g e l a (@angexox) reported@TPG_Telecom What’s happening with nbn internet? Why is it so slow 😭
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pct196 (@pct196) reported@Internode So, @TPG_Telecom have given me the business support number (not available on the internode site) and transferred me through. How do your residential support people now know this number?
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Skarfigo (@Skarfigo) reported@TPG_Telecom The internet has been down in the western suburbs since midday. Do you plan on providing a service today? What about compensation for people working from home or businesses? #auspol #Melbourne
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Mr Tui (@IamMrTui) reported@TPG_Telecom South Sydney City experiencing massive latency and connectivity issues via home internet / NBN. Any updates?
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Nic A (@n_c_oz) reported@NBN_Australia @jojo1171952 Just be honest with what the issue is and what is being done to resolve it. It’s now Friday, my service provider lady who’s been very helpful (thanks @TPG_Telecom ) says it’s likely you won’t be working on the weekend
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David Fogarty (@davejem) reported@Craig_Zimmerman @TPG_Telecom Hot tip - call their help desk - provider will likely need to book a nbn tech for replacement. Longer you wait, the lower in the queue...
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andy cheadle (@WesleyTokolosh) reported@TPG_Telecom For anyone who operates a standalone mobile account with TPG, be aware that they turned off services 5 days ago. No warning, no explanation, no updates. Just got off the phone with Customer Disservice, and STILL no progress. Clueless. Is TPG in trouble?
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AvSteR (@AviOrski) reported@NBN_Australia @n_c_oz @TPG_Telecom Joining nick on here! 2 properties are causing all this mess for so many of us!? Break in if you have to. We have had no ability to work, had to pay for extra child care costs and unable to manage basic life requirements. Every time estimate you push comes and goes! Fix it!!!
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Khaøs!! 🇦🇺 (@ImKhaos_) reportedI actually think @TPG_Telecom wireless 4G wifi has to be some of the worst wifi I’ve ever used It completely disconnects from my devices randomly when I’m trying to do something. It’s just disconnected from my phone 5 times in the past hour
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Abhiram (@abhiramsampath) reported@TPG_Telecom Your services are down in Rhodes NSW. This has now become a regular thing :( ... Can you please check ASAP, affecting our work
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hui (@hui85073255) reported@TPG_Telecom Having trouble to connect FTTP in the past 3 hours, post code 3031
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ElizabethR (@telip1977) reported@TPG_Telecom @NBN_Australia our internet is down AGAIN in rowville. What is the story
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Paul Wood (@pauljwoodau1) reported@TPG_Telecom Porting from Telstra. Put in new sim. try to log in to TPG acct. Was sent a code to login. How will I receive a code on a mobile that is ported out already. Holy cow. What a dumb system.
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James Bing (@BingIsBackBaby) reportedVocus taking over TPG's business clients needs to be reviewed by the @ACCCgovau and NSW TIO... What a ******* **** show they are... Staff from Manila who have NFC about Australian data services. This is criminal & kills productivity. @TPG_Telecom & @VocusComm, you're done!
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Fiona Graham (@FionaGr36260847) reported@TPG_Telecom You have reports of maintenance in area 3149 BUT I can't find any updates. Service status for NBN and TPG say nothing to see here. I keep losing connection and work, consistently since Thur 23 Mar. What is going on???
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Not that Alex (@Alyxm666) reported@TPG_Telecom NBN down forest lake Brisbane Qld