TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (69%)
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Wi-fi (16%)
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Phone (7%)
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Total Blackout (5%)
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E-mail (2%)
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TV (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Adelaide, Brisbane, Sydney, Melbourne and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Brisbane |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Natalia Carozzi
(@naticarozzi) reported
@tpg_telecom anyone there? 42 mins on the phone trying to find out what’s going in with nbn, and counting…There’s no outage detected, but our connection is down. NSW, 2151
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Denise Curtin
(@DeniseCurtin6) reported
@TPG_Telecom internet is down in Randwick,2031 all week. When is this getting fixed?
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💫 𝐑𝐄𝐄𝐒𝐄
(@reesessippi) reported
.@TPG_Telecom we called you guys yesterday about our service clapping on/off for the last 4 days. they said someone will fix it in 24 hrs. i got a text with a ticket no. this morning, but nothing has been done as of yet. we have no internet.
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shlomy hurwitz
(@ShlomyHurwitz) reported
@TPG_Telecom why is the WiFi down
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Santosh Kumar
(@SantoshK821) reported
@TPG_Telecom still waiting for new internet connection. Been a week, received modem, but no internet. Your support team asking to speak with your independent contractor to schedule an appointment. What a bad start
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Krystal
(@KrystalAmber_x) reported
@TPG_Telecom I know all it says is “one month remaining” so how am I supposed to know what day to cancel if?
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Denise Curtin
(@DeniseCurtin6) reported
@TPG_Telecom stilll waiting…..broadband down since sunday in Randwick,2031! Not one person can update me
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youla
(@youla) reported
Help @TPG_Telecom my patience is being taken advantage by you. Look at my DMs. You promised a follow up. I get crickets. My sick elderly mother without a phone line for weeks. You just give me lip service
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youla
(@youla) reported
help @TPG_Telecom how many prompts are required from me to get an update on my account. You give me lip service, and nothing gets executed. So v frustrating
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Dave
(@sly_kalu) reported
@TPG_Telecom @KrystalAmber_x If you still need help go to #Sharehacker# on Instagram he'll fix it for you he did mine also whatsapp⁺1 718-586-8203
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💉💉💉 ⨋🌈 ♿
(@Bob64St) reported
@TPG_Telecom I was told the previous NBN outage is fixed but still not working after 7 hours. Yes I've turned it on and off several times.
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David J Harley
(@David_J_Harley) reported
@TPG_Telecom Umm, interfering with telecommunications equipment would be illegal wouldn't it? I got in enough trouble cutting back Lantana on council property, I don't want any more stupid issues like that. Shame the LNP chose to go cheap. How good is ****** internet!
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crankey1
(@dab2486) reported
@TPG_Telecom really unhappy with your broadband customer "service". Your business is not for me sorry. Will be porting out this month when I find another ISP who does more for its customers.
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Chris Drake
(@CryptoDrake) reported
@TPG_Telecom LOL - *years* ago now: that link goes to current results, where you're at (or worse than in some cases) plain average now. Blows my mind how you made "best" - you never answer support calls or reply to support emails...
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💉💉💉 ⨋🌈 ♿
(@Bob64St) reported
Shouldn't take @TPG_Telecom 30 mins to answer my call about an internet outage in Victoria after I checked and no NBN outages listed.
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Krystal
(@KrystalAmber_x) reported
@TPG_Telecom hi guys, my account says 1 month remaining. If I want to cancel my service can I do so now and be connected for the last month I have just paid for?
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dadrock81
(@dadrock81) reported
@TPG_Telecom Why has my business been so impacted by the changes that were put upon me by tpg when you changed my modem out? I was assured there would be no impact and business phone now returned after 5+ days down and now I can’t get WiFi from the new modem.
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DCAU7
(@DCAU7) reported
@TPG_Telecom - is there an issue with your mobile phone call centre? Twice I've called - once was a callback, in which case I was called back, but there was just silence for 15 minutes. Next time, I chose to hold on and the call went through, but more silence with no response
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Andy ∞/21M ₿⚡️☂️ 🇦🇺
(@AP_Bitcoin) reported
@TPG_Telecom 3 days later still no resolution to the issues, no-one in customer service ever calls back, multiple transfers through to different people, with no-one able to resolve an issue. 10's of hours on calls. Woeful service, is anyone in charge?
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Birri
(@jdbirri) reported
Hi @TPG_Telecom we have another internet outage and having zero luck with your customer service team. Can someone please get in touch with me ASAP?
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Juice
(@EntittledReview) reported
@TPG_Telecom you are an absolute joke, rang today talked to 5+ people and still have no internet and you expect me to keep paying for something that you cut off for no reason, so un Australian, time for a new internet company🙌 customer service 0/10 unhappy 🖕
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TheTwitch666
(@Gav_82) reported
@reesessippi @TPG_Telecom I am having the same issue with the service cutting in and out, I have now gone to my mobile hot spot for my pc, doesn't help with parents watching netflix
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Abhishek Lather
(@ab_lather) reported
@TPG_Telecom You guys are worst of the worsts. I am experiencing loss of clients only because of your **** service, even your customer service on phone is disaster.
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Juice
(@EntittledReview) reported
@TPG_Telecom Social media is an excellent way to get assistance from companies but I guess TPG is living in the 90s, every company I am with I can contact them on their website for help and get it, you no long offer this service and in turn people have to ring and stay on hold for hours
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Juice
(@EntittledReview) reported
@TPG_Telecom I talked to 5 people yesterday on the phone and still no internet so trust me when I say this customer service is very poor and unhelpful I'll take it further myself , I don't need to talk to a 6 person just to get no where, tpg is a joke 100% should of left years ago
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Brent Sheriff
(@brentsheriff) reported
@TPG_Telecom It has not worked the two times I've moved and both times I've had to be contacted. Unfortunately it was a very long call to get to not sending me a modem. I've already got a bundle of unopened TPG, Optus and Telstra devices I've been sent over the years and never needed. 😓
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💫 𝐑𝐄𝐄𝐒𝐄
(@reesessippi) reported
@TPG_Telecom thank you! please advise the appropriate people to adjust our bill so we’re not charged for a service we are not getting. this is a big inconvenience to our family. thank you
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Brendan Walker
(@Killjoy1337) reported
@TPG_Telecom Internet went down about half an hour ago in Brookfield, VIC. Can't see anything about an outage on the TPG website but every device is affected and I've hard reset the router three times now. Long wait on the phone support.
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youla
(@youla) reported
Help please @TPG_Telecom my issue ongoing since 19Feb. I DM you with no response. My mother still without a phone line. Disgusting
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Juice
(@EntittledReview) reported
@TPG_Telecom Il be on the phone to the higher ups today this company is a joke I understand why you guys get so many bad reviews