TPG Telecom service status: outage reports and connection issues
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Full Outage Map
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Problems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
- Internet (84%)
- Wi-fi (6%)
- Phone (6%)
- E-mail (2%)
- Total Blackout (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Melbourne, Sydney, Perth, Adelaide, Brisbane, and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne
|
Wi-fi | 5 days ago |
|
Sydney
|
Internet | 8 days ago |
|
Perth
|
Internet | 12 days ago |
|
Melbourne
|
Internet | 19 days ago |
|
Melbourne
|
Total Blackout | 27 days ago |
|
Melbourne
|
Internet | 28 days ago |
Full Outage Map
Community Discussion
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TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Myckael Mahe (@MyckaelMahe) reported@TPG_Telecom is there any issue reported on internet broadband around Coogee, Sydney area? My internet is out tonight.
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Michelle Sullivan @mis@aus.social (@misullivan) reported@GT_AUS @TPG_Telecom TPG, iiNet and Internode (amongst others) are all the same company now... iiNet has 24x7 customer support.. however does not have 24x7 business support.. as if businesses don’t work 24x7 anymore...!
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Dan ⭐️⭐️ (@SydneyNiner) reported@TPG_Telecom You’ve had 3 weeks to sort this out. 3 weeks where we have been without a mobile service. We’ve called you 5 times without resolution. 5 times we’ve been told it’s been escalated. You’ve over charged us for 6mths. What will change now ? We are contacting ombudsman tomorrow
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casino Breaker (@Faraz82) reported@TPG_Telecom I spent 2 hours on the phone to solve an issue you created by negligence and messing around a simple task. And everytime you drop the line & ignore the issue so everytime I have to go through it from the start. Is insane & irresponsible how you treat your customers.
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Paula Boardman (@PaulaBoardman) reported@TPG_Telecom is there a system outage?? I’d been experiencing temporary/short outages but it’s not connecting at all now
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messersco (@messersco) reported@TPG_Telecom Hi. I can't send texts at the moment. Is this a known issue?
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Prateek Nayak (@pnyak_) reported@TPG_Telecom @LynnD_1401 So service restoration by 7AM tomorrow? 😓
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Kurogane (@Kurogane_Vtube) reported@TPG_Telecom when is the issue for tpg outage and disconnections going to be resolved? I know its going down briefly again anyway on the 7th and 8th for maintenance but this is just outrageous. I’ve lost hours of work because of this. How are you Telco going to compensate?
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***é Snyman (@SnymanLene7307) reported@TPG_Telecom I've never taken to social media to escalate an issue, but I have no other choice. My husband has been trying get a new esim QR code sent to him for 2 days now. He has no mobile coverage, so can't receive text messages or calls.
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🌎veritas liberabit vos 🌳🌳🌳💧💧💧🌸 (@dynamat) reported@TPG_Telecom DM sent; but the responses are nonsensical, irrational and infuriatingly ignorant. Whoever is doing the corresponding cannot understand the basic logic that I cannot access my MFA 'protected' account because there is no mobile netowork coverge at the service location.
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AK (@AKtech2021) reported@TPG_Telecom/@VodafoneAU 5G network is the slowest in australia It should not be called 5G , maybe they should call it 4G+
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sahil kamboj (@SAHILKAMBOJJ) reported@TPG_Telecom 2022/01/02177 that's my complaint number have a look I can't be any clear then that
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Badri Shiwakoti (@ShiwakotiBadri) reported@TPG_Telecom My phone service is dead because I deleted the digital SIM since 12 hrs. Please email me a new setup code so I can get back online, and don't try to text me a code because I won't get it. Very slow service from TPG
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artemis (@dalpalaj) reported@TPG_Telecom anyone experiencing trouble in the stonnington area? My internet keeps disconnecting and ive restarted it
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Mozz Caf (@maddogmozza) reported@TPG_Telecom Is NBN down atm?
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Grischa Theissen (@grischatheissen) reported@TPG_Telecom Got an internet outage at my address. Tried to send you a dm here on twitter but twitter said it failed.
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Bob Fawcett (@BobOfAlex) reported@TPG_Telecom @DuncanMcNab I live in inner west Sydney. Keep getting this message before retrying: "Hmm. We’re having trouble finding that site." Slow, slow, slow.
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ElizabethR (@telip1977) reported@TPG_Telecom Given the amount of times our nbn has been down over the past few months, does tpg provide the option of nbn with 4G backup? If not, is this on the cards as so many companies do it now?
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Clint (smokey) Dowdell (@dowdell_clint) reported@CallofDuty_ANZ do you guys know some ISPs in Australia are giving customers a indirect route to local servers? In my case it's jumped my ping from 30-150 has been for weeks. Not shadow banned not a hardware issue and it's only on call of duty servers. The ISP is @TPG_Telecom
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Surin Sam (@Persian_Lioness) reportedIf anyone is looking for competent Internet service provider then stay away from @TPG_Telecom the worst trained, customer service and all around incompetent
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Raymond Fitzpatrick (@RaymondFitzy) reported@TPG_Telecom @simon40031934 The issue is everyone through TPG/iinet is having routing issues we connect to asia which means were all getting 150ms on games
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GH0ST (@REC0NZ) reported@iiNet having an issue this past week, noticing currently experiencing high pings to all COD servers??? Or this a @TPG_Telecom @ATVIAssist problem?
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🍯 (@jjjadedx) reported@TPG_Telecom I submitted my cancellation request THREE TIMES 3 weeks ago via your website & you told me you never received it. Am i to be penalised for your faulty website? Do I now have to pay an extra month because of that?
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Surin Sam (@Persian_Lioness) reported@TPG_Telecom you suck!!! 4 days and still without Internet! I took the day off for your technician but wait you incompetent people decided to cancel it without notifying me and I took the day off for this! Shame on you!
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Surin Sam (@Persian_Lioness) reported@TPG_Telecom What absolute rubbish!!! I've been on phone with you guys for total of 12 hours over the last 3 days! I'm on the phone as I type this... It appears no one is trained well enough at @TPG_Telecom I'm placed on hold for 30 min then they talk stupid rubbish for couple back on line
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Noodlebat (@Noodlebat_) reported@TPG_Telecom can’t send or receive texts guys. Any word on ETA when this will be rectified? I understand it’s a Vodaphone issue.
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Susan Brown (@official_suz13q) reported@TPG_Telecom my son and I are both mobile customers and can’t send sms! They keep failing to deliver! Can you help?
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Just_Some_Bloke (@Just_SumBloke) reported@TPG_Telecom I’m impressed that it got organized so quickly. I thought it would take at least a week. Yet you got on to it and organised it for the next day. That’s some good customer service. Thank you
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Nyk Saw (@NiketSh77905382) reported@TPG_Telecom SIMBA is defrauding people in Singapore. Inspite of S$10 plan per month, they deducted S$10 twice from my account for a month's charge. Also, customer experience is the worst. Save yourself from this telecom operator. @TpgTelecom #Simba #Singapore
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Rajesh Sarin (@Rajesh_Sarin) reportedTpg Telecom @TPG_Telecom disconnected my home Nbn yesterday for no apparent reason & promised to reconnect immediately. 24 hours since more than 10 calls.. Running pillar to posts.. Support staff is absolutely clueless and just passing the buck. Worst possible service ever.