TPG Telecom

TPG Telecom Outage Report

Why is my TPG Telecom service not working?

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Problems in the last 24 hours

The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

TPG Telecom Outage Chart 05/27/2024 11:45

At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!

Will TPG Telecom compensate me for the outage?

The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by TPG Telecom users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. E-mail (6%)

    E-mail (6%)

  5. Total Blackout (2%)

    Total Blackout (2%)

Live Outage Map

The most recent TPG Telecom outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Hobart, Canberra and Perth.

Loading map, please wait...
City Problem Type Report Time
AustraliaSydney Wi-fi
AustraliaSydney Total Blackout
AustraliaMelbourne Internet
AustraliaSydney Internet
AustraliaBrisbane Internet
AustraliaAdelaide Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • dynamat 🌎veritas liberabit vos 🌳🌳🌳💧💧💧🌸 (@dynamat) reported

    @TPG_Telecom DM sent; but the responses are nonsensical, irrational and infuriatingly ignorant. Whoever is doing the corresponding cannot understand the basic logic that I cannot access my MFA 'protected' account because there is no mobile netowork coverge at the service location.

  • NiketSh77905382 Nyk Saw (@NiketSh77905382) reported

    @TPG_Telecom SIMBA is defrauding people in Singapore. Inspite of S$10 plan per month, they deducted S$10 twice from my account for a month's charge. Also, customer experience is the worst. Save yourself from this telecom operator. @TpgTelecom #Simba #Singapore

  • BellaBaby74 Eileen 🌈 (@BellaBaby74) reported

    @TPG_Telecom That is quite ok. Ignore my question. It was my new provider setting up the modem to connect me. I will contact TPG to cancel my account. Thanks for all the help in the past. Appreciate it. 👍

  • grandcul Graham (@grandcul) reported

    @TPG_Telecom @VikashTripathiG @azadsamina But not sory enough to improve hey TPG? Cust support starts at a leisurely 8am ... how ordinary for customers who pay for 24*7 and no one to contact when issues arise.

  • lstcrimedetecto Fluffy632069 (@lstcrimedetecto) reported

    @TPG_Telecom gee I couldn’t even watch tv or make make face time so slow is it because I canceled my internet? Don’t ask me all the stupid questions it’s just slow.

  • jjjadedx 🍯 (@jjjadedx) reported

    @TPG_Telecom I submitted my cancellation request THREE TIMES 3 weeks ago via your website & you told me you never received it. Am i to be penalised for your faulty website? Do I now have to pay an extra month because of that?

  • em_10 Red (@em_10) reported

    @TPG_Telecom any issues in Nowra this evening? Internet been off for 1 hour

  • mazavichar माझा विचार (My Thoughts) - योग-ईश (@mazavichar) reported

    @TPG_Telecom Internet, Phone down in Epping whole day. No reported outage but your technical support line is also unreachable for past 45 minutes. TPG sucks!

  • breebreerocks Bree Wyatt (@breebreerocks) reported

    @TPG_Telecom unsure why you requested to use my tpg email for info re my new home connection when you CANCEL AND CLOSE that email to move the account. Thanks for cutting my connection to all my moving services the day before I move.

  • pwncess_peach 🍄👑.♡peachy♡.👑🍄 (@pwncess_peach) reported

    @TPG_Telecom guys I desperately need some help. My account is a mess somehow and has incorrect info and I cannot access my email. I was disconnected after being transferred around 4 different departments and could not hear the last employee at all because of their mic.

  • guseyk guseyk (@guseyk) reported

    Hey @TPG_Telecom why had my internet gone so bad?

  • AndresDesaix AndresD. (@AndresDesaix) reported

    @TPG_Telecom hello guys, can I DM you, cuz I have a problem with my simcard activation 🙏

  • lunaticindarwin UnfilteredThoughts (@lunaticindarwin) reported

    @TPG_Telecom hey hey. On an internet outage. Been on hold for almost 30 minutes with no indication of length of wait time etc. Do you have average wait time available?

  • mlazic Marco Lazic (@mlazic) reported

    @TPG_Telecom is there a current issue with email services? I can sign in but no mail will load, just a spinning wheel.

  • BellaBaby74 Eileen 🌈 (@BellaBaby74) reported

    @TPG_Telecom Hey guys. Is it a coincidence that within 10 minutes of me speaking with your accounts dept about changing NBN providers down the track that my internet is now not working?? Am in St Albans VIC... 🤔🤦

  • mazavichar माझा विचार (My Thoughts) - योग-ईश (@mazavichar) reported

    @TPG_Telecom My problem is solved. Thanks

  • princessmaryjo bumpyroadtobubba 👩‍👧🐶🐶🌱 (@princessmaryjo) reported

    @TPG_Telecom how is it that my elderly mother has had no service for almost 24 hours and no response from you? Customer service at its worst!

  • SigmasSho3z Linton Sho3z Davidson(real) (@SigmasSho3z) reported

    You're the worst service in Australia how are you still in business @TPG_Telecom #TPG #telecomservice

  • GT_AUS Graeme T (he/him)💉x 4😷 - 🌳🌲 🍃🌏 (@GT_AUS) reported from Sydney, State of New South Wales

    WARNING. @TPG_Telecom Does NOT have 24x7 tech support, rather 8am - 10pm. Absolute joke, not worthy of anybody's custom. It's 2023 @TPG_Telecom hellooooooooo 👎😡 Fail.

  • SouvenirsVerstl SouvenirsVersatil (@SouvenirsVerstl) reported

    @TPG_Telecom have you shut down your services or there is any outage around easter subusts? my Internet is not working at all I restarted many times my router still same please your help asap

  • Bel0wPill0w Bel0wPill0w (@Bel0wPill0w) reported

    @TPG_Telecom no connection since this morning Is there any problem? Post code 3051

  • RobWoodWasHere Rob Wood (@RobWoodWasHere) reported

    @TPG_Telecom 1.5 down right now?

  • ianbfarquhar Ian Farquhar (@ianbfarquhar) reported

    @misullivan @GT_AUS @TPG_Telecom When I worked in Cisco, we had a pretty good ideas which ISPs were good, and which were garbage fly-by-nighters. iiNet used to be in the top three we really admired (and BTW, that list didn’t include any of the big three!) How the mighty have fallen.

  • telip1977 ElizabethR (@telip1977) reported

    @TPG_Telecom @NBN_Australia our nbn is down again in Rowville again? Why does this keep happening? Always after 4pm and never fixed before midnight. When will it be up again?

  • dynamat 🌎veritas liberabit vos 🌳🌳🌳💧💧💧🌸 (@dynamat) reported

    @TPG_Telecom Can you help me login to my account; there seems to be a new reqirement for SMS verification, but I don't have mobile access where I live, meaning I've ben locked out of my account...

  • misullivan Michelle Sullivan @mis@aus.social (@misullivan) reported

    @GT_AUS @TPG_Telecom TPG, iiNet and Internode (amongst others) are all the same company now... iiNet has 24x7 customer support.. however does not have 24x7 business support.. as if businesses don’t work 24x7 anymore...!

  • _dedevi_ ✨Iyawo Oga✨ (@_dedevi_) reported

    @TPG_Telecom my connection has been terrible the past few days. What's happening, please?

  • ObzenCSGO Deathmatch Police (@ObzenCSGO) reported

    What did you actually "fix"? Because I'm still getting these goddamn ******* dropouts, man. @TPG_Telecom tell NBN to get their **** together, holy ****.

  • amirdurakovic6 amir durakovic (@amirdurakovic6) reported

    @TPG_Telecom I haven't had internet connection for several days now. Can you guys fix this ?

  • lstcrimedetecto Fluffy632069 (@lstcrimedetecto) reported

    @guseyk @TPG_Telecom Same so bad can’t even make a face time call.