TPG Telecom service status: outage reports and connection issues
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Full Outage Map
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Problems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
- Internet (64%)
- Wi-fi (17%)
- Phone (14%)
- Total Blackout (2%)
- TV (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Brisbane, Perth, Melbourne, Sydney, Arumpo, Canberra, Adelaide, and Central Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Wi-fi | 3 days ago |
|
Perth
|
Phone | 6 days ago |
|
Melbourne
|
Internet | 6 days ago |
|
Melbourne
|
Internet | 6 days ago |
|
Melbourne
|
Internet | 6 days ago |
|
Melbourne
|
Internet | 6 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Ms. Kitty (@DNLKITTY) reported@TPG_Telecom why the hell did I just have to correct your customer service consultant about not calling me “sir”, have to ask for an apology to just be told “sorry sir”
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Zalika Rizmal (@Zalika_R) reported from Melbourne, Victoria@TPG_Telecom @NBN_Australia after a bunch of outages just days ago, the NBN is down again in Clifton Hill. NBN status says no outage.
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HYE PRIDE (@thelifeofhye) reported@TPG_Telecom Hi the assessment team has been here from nbn all day and still they can't fix the problem
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sahil kamboj (@SAHILKAMBOJJ) reported@TPG_Telecom I have made a complaint on 10/01/2023 And I'm waiting for the outcome reference number 2023/01/02177. WHAT'S going on TPG is that the way to handle customer service. I lost my exam due to Your internet service and now you are denied to compensate.
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Danial Gowans Photography (@danialgowans) reportedSo @TPG_Telecom what’s the deal with the rediculous dial-up speeds currently being experienced in Kingsford NSW 2032 ur Fault Reports Page is never updated with issues your customers experience. Why have the page at all, currently looking at churning our 5 Airbnb properties elsewhere!
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Rajesh Sarin (@Rajesh_Sarin) reported@TPG_Telecom Tpg Telecom disconnected my home Nbn yesterday for no apparent reason & promised to reconnect immediately. 24 hours since more than 10 calls.. Running pillar to posts.. Support staff is absolutely clueless and just passing the buck. Worst possible service ever.
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cornel wilczek - qua (@corneliusw) reported@TPG_Telecom my NBN is down again! 4th time this week and I can’t seem to get an answer. Hoping I have more luck here. The outage status page is not clear and I have to drive somewhere to send this. Is there an outage in inner north melb? Will it be another 8 hours again?
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MarkSpencer (@TheMarkSpence) reported@TPG_Telecom @DarkPriestess1 Over a month to fix this? I can't access anything.
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माझा विचार (My Thoughts) - योग-ईश (@mazavichar) reported@TPG_Telecom Internet, Phone down in Epping whole day. No reported outage but your technical support line is also unreachable for past 45 minutes. TPG sucks!
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Paula Boardman (@PaulaBoardman) reported@TPG_Telecom is there a system outage?? I’d been experiencing temporary/short outages but it’s not connecting at all now
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🌎veritas liberabit vos 🌳🌳🌳💧💧💧🌸 (@dynamat) reported@TPG_Telecom Can you help me login to my account; there seems to be a new reqirement for SMS verification, but I don't have mobile access where I live, meaning I've ben locked out of my account...
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pct196 (@pct196) reported@Internode So, @TPG_Telecom have given me the business support number (not available on the internode site) and transferred me through. How do your residential support people now know this number?
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spandex sailsmen (@_Fused) reported@TPG_Telecom fix my internet shits been 0.7mps for like a month, can’t even get a search result to come up within an hour
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Oooh ****** it's DaveHPT 💉💉💉💉 (@DaveHPT) reported@TPG_Telecom I moved my mobile number to a different provider last month as I finally realised I had no coverage in the area I live and was paying for nothing since you moved to the Vodafone network. I just got charged again all the same. What gives?
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Skarfigo (@Skarfigo) reported@TPG_Telecom Your best just got worse. I work from home and you’ve just updated that internet will be out until 6pm! It went dead yesterday at 10:30 pm. Same thing happened last month. Expensive, slow, unreliable internet: WTF happened Australia? @NBN_Australia #auspol
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Badri Shiwakoti (@ShiwakotiBadri) reported@TPG_Telecom My phone service is dead because I deleted the digital SIM since 12 hrs. Please email me a new setup code so I can get back online, and don't try to text me a code because I won't get it. Very slow service from TPG
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guseyk (@guseyk) reportedHey @TPG_Telecom why had my internet gone so bad?
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TheXboXCowboy (@TheXboXCowboy) reportedWow @TPG_Telecom has been down most of the day and @Vodacom has just come back on. Interesting day
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Eileen 🌈 (@BellaBaby74) reported@TPG_Telecom That is quite ok. Ignore my question. It was my new provider setting up the modem to connect me. I will contact TPG to cancel my account. Thanks for all the help in the past. Appreciate it. 👍
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Christopher Ruiz (@Chris_Ruiz777) reported@TPG_Telecom NBN service seems to be out again in the same area, any update on what the issue is and when it will be back online?
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FilaMelody (@FilaMelody) reported@TPG_Telecom NBN is down
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Matt Clements (@dfc005) reported@TPG_Telecom Trying to link another new service to an existing account. In the end I've signed up for two seperate accounts which is a bit annoying. I've also tried to use the Linked Accounts function on the website to link the two accounts but that fails at the verify identity part.
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Kurogane (@Kurogane_Vtube) reported@TPG_Telecom when is the issue for tpg outage and disconnections going to be resolved? I know its going down briefly again anyway on the 7th and 8th for maintenance but this is just outrageous. I’ve lost hours of work because of this. How are you Telco going to compensate?
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Connor Pocock (@Meowmoewmoodoo) reported@TPG_Telecom tpg has got to be the worst isp I have ever had the displeasure of using. At the rate that you're services go down I'd be better off spending my money elsewhere. Absolute garbage internet service provider
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Julian Lee (@SaberNodoka) reported@TPG_Telecom I have been using Tpg since Oct 2014 and I feel disappointed with the quality of service for such a simple matter.
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Vishal Mansotra (@MansotraVishal) reported@TPG_Telecom 2nd major outage in a month 3023, time to switch, have been a loyal customer for more than 4 years
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Surin Sam (@Persian_Lioness) reportedIf anyone is looking for competent Internet service provider then stay away from @TPG_Telecom the worst trained, customer service and all around incompetent
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Rajesh Sarin (@Rajesh_Sarin) reportedTpg Telecom @TPG_Telecom disconnected my home Nbn yesterday for no apparent reason & promised to reconnect immediately. 24 hours since more than 10 calls.. Running pillar to posts.. Support staff is absolutely clueless and just passing the buck. Worst possible service ever.
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Julian Lee (@SaberNodoka) reported@TPG_Telecom I have been calling the support team since Aug 2022 every month and it has been frustrated with the service. Everytime after we agree on something, its a different story whenever I call back to follow up. There is 0 sync of info across the support team.
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ElizabethR (@telip1977) reported@TPG_Telecom @NBN_Australia the nbn is down again in rowville. This has happened multiple times for many hours over the past month. Is there a reason why? Any indication when it will come back online?