TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (75%)
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Wi-fi (12%)
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Phone (6%)
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Total Blackout (4%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Perth, Melbourne, Sydney, Brisbane and Adelaide.
| City | Problem Type | Report Time |
|---|---|---|
 Perth |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Perth |
Internet | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Steven McCarthy
(@underthingy) reported
@TPG_Telecom Why does the tpg outage page still not have an nbn outage for St Lucia. In fact why is there no nbn outage listed for Queensland? Nbn co is saying there's still 10000+ services affected in qld, surely I'm not the only tpg customer in that.
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Steven McCarthy
(@underthingy) reported
@TPG_Telecom Something is wrong with the outage reporting then. The energex outage site has no outages listed in St lucia or in any of the surrounding suburbs. I think this whole flood event has highlighted some major issues with the outage reporting system for nbn co and ISPs.
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Allan Spence
(@AllanSpence20) reported
@TPG_Telecom the worst support. Overpriced priced gouging. Are gone cant compete with the electricity dealers DODO, AGL
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ariba imam
(@aribaimam) reported
@TPG_Telecom Singapore Trying to reach out for a response on customer care. Received no service or reply. Need urgent assistance on unblocking my sim card which was automatically deactivated as it wasn’t used for 3months.
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Aedan Roberts
(@aedanr) reported
@TPG_Telecom Hi, I had a text and email last week about an NBN outage, but for an address that is not mine. How can I check whether my contact details are incorrectly associated with someone else's account?
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Greg Low
(@greglow) reported
So @TPG_Telecom support opened at 9AM. I called at 9AM for interruption to business service. And after 20 min delay, was diverted to the accounts team who sent me back to tech support, who said the hold time was over an hour. How is that possible if you call the minute they open?
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abhiram sampath
(@abhiramsampath) reported
@sharesguru1 @TPG_Telecom Their phone support sucks .. you will be on hold for a long time
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SeleniumLog Inc.
(@seleniumlog) reported
@TPG_Telecom we are currently experiencing issues with our NBN modem which seems to be resetting every 5 mins. We are in Doonside NSW area.
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S
(@shavniek) reported
@TPG_Telecom I live in Petersham and on the trial 5g network the speed is worse than dial up modem. Never experienced such bad connect before on nbn. Your website give. I details of 5g outage, what is the problem!?
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Greg Low
(@greglow) reported
@TPG_Telecom I checked it out. It said 9AM. So I called at 9AM. How can I then be already in a queue that goes to 10:30AM? (For a business service)
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Allan Spence
(@AllanSpence20) reported
@TPG_Telecom account in credit contract 1 month to go. Cancelled my wifi NBN until I pay in advance 6 months. TPG aware goverment emergency medical connection. Australian goverment communication minister allows this reported ICAC 1 year ago on the TAKE from TPG. CRIMINAL SCAM
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Alex
(@not_2959) reported
@TPG_Telecom yoooo I’m working at home and the internet has gone out . No nbn outage, has been working fine for as long as I’ve known- what’s happened?
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abhiram sampath
(@abhiramsampath) reported
@CreamCrypto888 @TPG_Telecom Looks like FTTB is the one not working I’m on FTTB too
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Mr. Joshua
(@misterjoshua76) reported
@TPG_Telecom Can I please get an update on the progress of this ticket? Your customer service is disgraceful and we are spending a small fortune on mobile data while we wait over a week with no NBN.
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Shares Guru
(@sharesguru1) reported
@abhiramsampath @TPG_Telecom Trying to call their support but still on hold for last 25 mins
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equeue
(@equeue) reported
@TPG_Telecom hey TPG, no one’s answering on 131423, where are your Tech support? #internetdown
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Ben Grimshaw
(@rarghdinoshaw) reported
I can't stress this enough to every single person i know. Never, EVER, go with @TPG_Telecom for your internet.
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silencio22
(@silencio221) reported
@underthingy @TPG_Telecom Agreed, a St Lucia TPG @NBN_Australia customer here too and the reporting on this is ridiculous.
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downtown7
(@down7own7) reported
Sayeth @NBN_Australia and @TPG_Telecom : "We can't detect an issue with your connection" Also NBN: "We're conducting maintenance in your area twice in two weeks" Really screams quality service.
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Jsh
(@jsh88m) reported
@TPG_Telecom I can't login to your webpage. Are there issues or is it me
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Claudia Vazquez
(@yayadtt) reported
@TPG_Telecom I’m having issues with my Internet connection too! I have tried all without any success! Please help @TPG_Telecom
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Merc25
(@LMerc25) reported
@TPG_Telecom 🤯🤯🤯 what is going on today. Lost connectivity during super important meetings. & now it’s still down. Why does this keep happening so frequently.. or will I be told it’s @NBN_Australia … please fix it!
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youla
(@youla) reported
still waiting @TPG_Telecom do you find it acceptable that you give your customers lip services and never follow thru with your promises
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shlomy hurwitz
(@ShlomyHurwitz) reported
@TPG_Telecom wifis been down for 9 days. NINE. I've had 6x hour+ phone calls with you, 2 of which you hung up on me for no reason. Guess it's my fault for not switching to a competent provider
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Bill Posters
(@TrickyP1980) reported
@TPG_Telecom I'm trying to get my internet fixed, last night I was told I'd be getting a call today, no call. Tonight I finally got in contact and was diverted to a closed department. Still no internet. Is this customer services to you?
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Steven McCarthy
(@underthingy) reported
@TPG_Telecom Hi Mel, it's just a bit frustrating when both parties are passing buck. Nbn co says unplanned power outage (even though all the power has been back for a week), contact your ISP for more information. And you say, it's not us it's the nbn.
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david
(@dl1161) reported
@TPG_Telecom Our internet is down since Tuesday night (11/3).Raises with with TPG,they text me yesterday that technician will not be on site till 22/3.That js 2 weeks away. Terrible service!
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Greg Low
(@greglow) reported
Sorry @TPG_Telecom that's very, very poor.
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Vanessa Smith
(@normal_ness) reported
@zoeyherself @NBN_Australia @TPG_Telecom I hate third party crap where they all blame each other and pass the cost to the customer.
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matt huffer
(@matt_huffer) reported
@TPG_Telecom what is happening in Bayswater 3153? Been out all afternoon with no comms what’s happening besides there’s an issue. Need to plan for rest of the week if it’s a long term issue