TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (82%)
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Wi-fi (10%)
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E-mail (5%)
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Total Blackout (3%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide, Canberra and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
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| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Robertson
(@GetchaTwoStepOn) reported
@TPG_Telecom @yosefun Everyone has an issue nationwide. Why do you keep giving this same default reply to everyone? I've had no internet for almost 20hrs now and all I've been told is 'you have to wait for it to be fixed'
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Surffari 🇦🇺🇫🇮🇺🇦
(@Surffari) reported
@TPG_Telecom pushing aggressively change from @NBN_Australia to @VodafoneAU #5G broadband. I am NOT changing the reliability of a wired network to an aerial connection. Don't wanna be walking around the flat trying to find a signal. Especially when its for TPG's benefit only
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सिधार्थ सुनील शशि शर्मा
(@Sidharth3103) reported
@TPG_Telecom Ref no 12665960 still not sorted .Still no action despite matter being escalated to engineering department ..Horrible customer support .
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Bo Li 李 勃
(@BlissfulLi) reported
@TPG_Telecom Yes reset the router as you suggested and didn’t work. Had to re set the NBN box as well. Still not impressed with 48hrs outage. Actively looking at other providers.
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The SpookyxSpice Project 🎃 👻
(@spo0kyxspice) reported
@TPG_Telecom There were multiple tweets made to TPG about outages in different states, and @outagedetect was reporting multiple state outages too. The fact that a few of us lost internet/NBN for hours last night also proves there were issues lol
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David Kapernick
(@birdnoises) reported
from
Brisbane, State of Queensland
@TPG_Telecom no internet .. all day .. wtf ?
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FraknRak
(@frakn_rak) reported
@TPG_Telecom What happened? In september I was getting 108.53Mbps down and 18.90Mbps up Now I get 10.8Mbps Down and 17.62Mbps Up Signed initial contract for 100/40 not this crap
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CrankyLizzard
(@CrabL0RD) reported
@TPG_Telecom why do you keep loosing my sensitive personal information? Each time I call I have go through the lengthy process of being authorised as an account holder on an account I originally created. Are you suffering data losses? 5 staff members and so far no help.
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eazyb
(@eazyb) reported
@TPG_Telecom King of continual service drop outs more likely
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ℝ𝕠𝕓 𝕃𝕖𝕖 📸
(@RobLee0871) reported
@ProdigyBray @TPG_Telecom Our problem is its out completely, on top of the slow speeds which seems to always be less than half our plan states
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Alok Desai
(@alok77) reported
@TPG_Telecom You have forgotten to attach the verification form and I have sent message however there is a delay in your reply. Point to send a DM is to get immediate help. Don't see the good service here
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Dave
(@DaveBotton) reported
@TPG_Telecom issues in 2089, your status page is advising me to reset my router. Why? The problem is the connectivity coming in. I'll lose all of my Configs and will have to restore.
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BachePB
(@BachePb) reported
@TPG_Telecom any word on outages in 5128? DSL light is on, TPG app says our service is fine but I can’t stay connected for more than 30 seconds before I lose connection
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Blair Furl0ng
(@BlairFurl0ng) reported
@TPG_Telecom service seems to have died in Edgecliff. Any news on how long for?
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Obi-Wan Kenobi
(@O4Obre) reported
@TPG_Telecom I switched to TPG and you guys have been great. It’s my former carrier Telstra who have sent me two modems after I’ve left them. No problem at all with TPG
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The SpookyxSpice Project 🎃 👻
(@spo0kyxspice) reported
@TPG_Telecom Was there a country wide internet outage? Any ETA on restoration?
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Blair Furl0ng
(@BlairFurl0ng) reported
@TPG_Telecom internet is still down in Edgecliff. Please investigate
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eazyb
(@eazyb) reported
@TPG_Telecom service in kedron 4031 has been dropping out continuously since we set it up a week ago. Paying for an unusable service - not happy being given the nbn runaround by support either
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Braydon Stapleton
(@ProdigyBray) reported
@TPG_Telecom @RobLee0871 Guess I'll tag in here as well, seeing a few people are having the same problem. I've got friends also on TPG without a problem
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I Don't Like Insects
(@badinsects) reported
@TPG_Telecom Please fix your bad internet service. And it's not fair that you raise your price but still giving the worst service. We never get to use the internet. I could talk about every time your internet is good but I'd have an empty line because it never is.
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Bo Li 李 勃
(@BlissfulLi) reported
@TPG_Telecom my home internet is down for more than 48 hrs now. Your staff said it should be back 8pm last night but that didn’t happen. Now you said there will be another outage tomorrow. What is going on???
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Yosef
(@yosefun) reported
@TPG_Telecom is there still an issue with nbn at 2076? Service status indicate ‘nation wide’ since yesterday and no link on nbn box
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Monkey (Chris)
(@White__Monkey) reported
@TPG_Telecom I can't sign in to the mobile app. It keeps saying my username or password is incorrect. I have checked them and re-entered both many tines. They are correct.
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Sini
(@sinistar23) reported
@TPG_Telecom Morning, my home 5G internet is very slow. Getting 2-15mbps... Should be around 100mbps. Tried rebooting and resetting modem.
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Sam
(@Samboy1207) reported
@TPG_Telecom what's happening no internet since morning. Every time the same issue?
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AC
(@thenewmassacre) reported
@TPG_Telecom is there a. If outage right now? I normally get 800mb+ the last hour I've been getting 3mb average.
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Alok Desai
(@alok77) reported
@TPG_Telecom 2nd time you sent me a link to verify and it does not work. Better call me and fix my issue. Really frustrating
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Amber Brickell
(@cooperbailey12) reported
@TPG_Telecom internet down now for over 24 hours. No link light on. When might this be fixed? Postcode 3199.
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Bo Li 李 勃
(@BlissfulLi) reported
@TPG_Telecom sent you a message as we had internet outage for 20 hours now.
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Huck
(@huckledorse) reported
@TPG_Telecom 5g home broadband not working. Under 1mbps useless. Multiple calls to support with no fix for 2 weeks!! Horrible company #5g #internet #tpg