TPG Telecom service status: outage reports and connection issues
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Full Outage Map
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Problems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
- Internet (76%)
- Wi-fi (13%)
- Phone (7%)
- E-mail (2%)
- Total Blackout (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Central Coast, Sydney, Adelaide, Melbourne, Perth, and Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Central Coast
|
Internet | 2 days ago |
|
Sydney
|
Internet | 12 days ago |
|
Sydney
|
Internet | 14 days ago |
|
Sydney
|
Internet | 14 days ago |
|
Sydney
|
Internet | 15 days ago |
|
Sydney
|
Wi-fi | 15 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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messersco (@messersco) reported@TPG_Telecom Hi. I can't send texts at the moment. Is this a known issue?
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ElizabethR (@telip1977) reported@TPG_Telecom @NBN_Australia our nbn in rowville is down AGAIN. Any idea when we will have the internet again?
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sahil kamboj (@SAHILKAMBOJJ) reported@TPG_Telecom I have made a complaint on 10/01/2023 And I'm waiting for the outcome reference number 2023/01/02177. WHAT'S going on TPG is that the way to handle customer service. I lost my exam due to Your internet service and now you are denied to compensate.
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1stFive8 (@1stFive8) reported@TPG_Telecom @LynnD_1401 Is it the same issue causing outage in Taylors Hill?
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Surin Sam (@Persian_Lioness) reported@TPG_Telecom What absolute rubbish!!! I've been on phone with you guys for total of 12 hours over the last 3 days! I'm on the phone as I type this... It appears no one is trained well enough at @TPG_Telecom I'm placed on hold for 30 min then they talk stupid rubbish for couple back on line
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Graham (@grandcul) reported@TPG_Telecom @VikashTripathiG @azadsamina But not sory enough to improve hey TPG? Cust support starts at a leisurely 8am ... how ordinary for customers who pay for 24*7 and no one to contact when issues arise.
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Kandy Cube (@KandyCube) reported@TPG_Telecom thank you for the reply, the service came back after 5 hours
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Grischa Theissen (@grischatheissen) reported@TPG_Telecom Got an internet outage at my address. Tried to send you a dm here on twitter but twitter said it failed.
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James Bing (@BingIsBackBaby) reportedVocus taking over TPG's business clients needs to be reviewed by the @ACCCgovau and NSW TIO... What a ******* **** show they are... Staff from Manila who have NFC about Australian data services. This is criminal & kills productivity. @TPG_Telecom & @VocusComm, you're done!
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Erbigimbi (@Erbigimbi) reported@TPG_Telecom Inner Melb 3003 is affected by very slow page loading, some completely blank pages that hang. last 2 days, but today worse.
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King Santos (@CowboySantos182) reported@TPG_Telecom im having an issue with my phone, im trying to send a msg but its saying TPG-ERROR 0
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andy cheadle (@WesleyTokolosh) reported@TPG_Telecom For anyone who operates a standalone mobile account with TPG, be aware that they turned off services 5 days ago. No warning, no explanation, no updates. Just got off the phone with Customer Disservice, and STILL no progress. Clueless. Is TPG in trouble?
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Matt Clements (@dfc005) reported@TPG_Telecom Trying to link another new service to an existing account. In the end I've signed up for two seperate accounts which is a bit annoying. I've also tried to use the Linked Accounts function on the website to link the two accounts but that fails at the verify identity part.
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TraderCC (@trader_CC01) reported@TPG_Telecom @1stFive8 We are also down in Blackburn VIC. Since midday today. Any estimated time of resolution?
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Red (@em_10) reported@TPG_Telecom any issues in Nowra this evening? Internet been off for 1 hour
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Dan ⭐️⭐️ (@SydneyNiner) reportedMy fellow Australians please don’t use @TPG_Telecom our mobile phone service has not worked for nearly 3 weeks - no fix, no response - contact centre is useless - just worked out they’ve been over charging us for 6mth too. Stay away. #ripoff #useless #scammers
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Skarfigo (@Skarfigo) reported@TPG_Telecom The internet has been down in the western suburbs since midday. Do you plan on providing a service today? What about compensation for people working from home or businesses? #auspol #Melbourne
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OffensiveUnicorn.bat (@bookabull) reported@ozniki @TPG_Telecom TPG a good they'll still shout you gotta give him a buzz tho ...you gota call them.. their customer service is actually pretty decent..
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bumpyroadtobubba 👩👧🐶🐶🌱 (@princessmaryjo) reported@TPG_Telecom how is it that my elderly mother has had no service for almost 24 hours and no response from you? Customer service at its worst!
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Skarfigo (@Skarfigo) reported@TPG_Telecom Your best just got worse. I work from home and you’ve just updated that internet will be out until 6pm! It went dead yesterday at 10:30 pm. Same thing happened last month. Expensive, slow, unreliable internet: WTF happened Australia? @NBN_Australia #auspol
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Michelle Sullivan @mis@aus.social (@misullivan) reported@GT_AUS @TPG_Telecom TPG, iiNet and Internode (amongst others) are all the same company now... iiNet has 24x7 customer support.. however does not have 24x7 business support.. as if businesses don’t work 24x7 anymore...!
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Neil (@uncelltom) reported@TPG_Telecom never get with this compnay very poor service as if they are doing it everything for free
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Mr SD (@mrbhavani) reported@TPG_Telecom Terrible internet connection and on top of that horrible customer support..Have been waiting since an hour and I can only hear amazing useless tips on IVR..If I don't get a call back i will switch to #Origin @originenergy #NBN
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🌎veritas liberabit vos 🌳🌳🌳💧💧💧🌸 (@dynamat) reported@TPG_Telecom DM sent; but the responses are nonsensical, irrational and infuriatingly ignorant. Whoever is doing the corresponding cannot understand the basic logic that I cannot access my MFA 'protected' account because there is no mobile netowork coverge at the service location.
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brad kitschke (@BradKitschke) reportedwhen i worked @VodafoneAU an enormous errfort went into fixing complaint processes & reducing TIO complaints. I've just spent 45 mins on a call with @Internode. Shocked at how bad customer service and complaint management was. ignored TCP code obligations. :( @TPG_Telecom
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Vishal Mansotra (@MansotraVishal) reported@TPG_Telecom 2nd major outage in a month 3023, time to switch, have been a loyal customer for more than 4 years
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Rob Wood (@RobWoodWasHere) reported@TPG_Telecom 1.5 down right now?
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casino Breaker (@Faraz82) reported@TPG_Telecom I spent 2 hours on the phone to solve an issue you created by negligence and messing around a simple task. And everytime you drop the line & ignore the issue so everytime I have to go through it from the start. Is insane & irresponsible how you treat your customers.
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sahil kamboj (@SAHILKAMBOJJ) reported@TPG_Telecom I made that complaint 3 months ago 2023/01/02177,but I'm still waiting. I lost an exam worth 800$ and took the day off from work and your internet play up speed was 10 Mbps despite my plan was 100mbps. And you still denied to compensate.
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Lee Sales (@Davey61769610) reported@TPG_Telecom @dalpalaj Usually been extremely happy with the service ever since connected, but last few weeks very ordinary. Idk whyy