TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (78%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (2%)
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TV (1%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Melbourne, Sydney, Brisbane, Adelaide and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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peter lynch
(@peterly48047001) reported
@TPG_Telecom @drcamaturcervix Customer service nil fixed my problem bring it back to Australia
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peter lynch
(@peterly48047001) reported
@TPG_Telecom Words are a cover for doing nothing ?as a customer TPG needs to withdraw from overseas call centres and return to Australia. Dealing with present arrangement is sheer HELL
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Darren Denley
(@denley79) reported
@TPG_Telecom my internet has been dropping in and out for the past 4 days, it works for like 30 mins and just drops out no signal for about an hour then it works fine only for it to drop out again it been doing it for the past 4 days
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Christina Rose
(@r_lusheeee) reported
from
Sydney, State of New South Wales
@TPG_Telecom I’m on hold for home phone issues and msgs keep coming up about internet. WHY? #notCool #willBeChangingProviders
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Sarah
(@SarahsFancy) reported
Hi @TPG_Telecom - I sent you a DM about 20 mins ago to report an outage. Thanks.
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Christina Rose
(@r_lusheeee) reported
from
Sydney, State of New South Wales
@TPG_Telecom Whilst on phone I get cut off and TPG don’t call me back & stuff me around #CustomerExperience #bad #service
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Matt Giuca
(@mgiuca) reported
@samthor @TPG_Telecom I'm taking their email at face value which suggests this is an NBN Co supply issue, and thus any ISP I call up would face the same delays.
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DogStar
(@DogStar_01) reported
Big shout out to @TPG_Telecom for a whole day of no internet, **** all communication and blaming NBN (probably, rightfully so). #doesntMakeItRight
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Bill Fawcett
(@wifa01) reported
@Optus you probably should pay @VodafoneAU/@TPG_Telecom a commission for all the people they send to you due to their failure to provide customer service. Just saying.
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Christina Rose
(@r_lusheeee) reported
from
Sydney, State of New South Wales
@TPG_Telecom If only your customer service was as fast to resolve phone issues
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just james
(@itsjustjames__) reported
@dodado23 @TPG_Telecom classic Australian service providers, how is anyone supposed to work from home when their internet can't even handle basic things 🤷
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Christina Rose
(@r_lusheeee) reported
from
Sydney, State of New South Wales
@TPG_Telecom How many TPG staff do I need to speak to before TPG issues are resolved? #notHappy #TPGisCrap
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Christina Rose
(@r_lusheeee) reported
from
Sydney, State of New South Wales
@TPG_Telecom TPG internet and mobile apps take YEARS to load. ONLY TPG. I have no issues with other companies. #notHappy #doNOTAskMeToDMYou #youContactMe
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B-only
(@iamthebbbb) reported
@TPG_Telecom my nbn service down😭😭😭
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peter lynch
(@peterly48047001) reported
@TPG_Telecom @drcamaturcervix Bad experience
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peter lynch
(@peterly48047001) reported
@TPG_Telecom Needs a overhaul your call centre . If listen to recording of all 7 foreigners u hear why TPG is getting a bad name .fixed the problem by calling a nephew 17 he found why cable from nbn was defective replaced it had harassing calls about it useless texts can’t wait to leave
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Tetrisnet
(@Tetrisnet) reported
@TPG_Telecom - Post Code 2250 : We Lost your Services at Midnight 28 Jan 2021, including your own website. Internet access was Returned approx 12.20am 29 Jan 2021. Aussie Down-detector shows big spike in NBN gone off at midnight. No mention on NBN Outages or TPG Service page ?
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Tsuyoshi Fujii
(@Libertygrove12) reported
@TPG_Telecom Our land line and NBN has not been working since yesterday. I called support this morning and was told that technical team will work out and call or text you. Since then there's still no internet, phone line and no contact.
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Jye Smith
(@jyesmith) reported
@TPG_Telecom Sure thing. Long story short: Vibewire had agreed last year to go ahead. Nothing was installed and every date provided was never completed. Now because we have said we no longer want it we are being promised a new date as early as next week with a days notice.
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Marcel Pierre🌠 🇦🇺
(@earthzerotime) reported
@Matt_bega @TPG_Telecom Through a tree??? WTF!
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Alexander Yap
(@alexycyap) reported
from
Melbourne, State of Victoria
@TPG_Telecom My NBN internet has stopped working for the past hour. My modem shows it's still online, but websites are not loading. Is there a problem?
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paul manton aka gentle goose
(@mrpaulmanton) reported
@dodado23 @TPG_Telecom I know so many people with the same issue. how is something like this allowed to happen? I am just so disappointed in the lies and lack of honoring a contracted service agreement...
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peter lynch
(@peterly48047001) reported
@TPG_Telecom Sorry Don’t agree .had a terrible experience with TPG . Shows need Australian engineers not foreigners who have NO idea what they doing . Lack empathy. Poor English etc recorded all telephone calls shows the need to be Australian based ,AWFUL
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Completely over it.
(@kaffando) reported
@TPG_Telecom I was without internet for a full 8 hours (1.30pm to 9.30pm). @TPG_Telecom I called the number provided in the text I was sent & the person hung up on me when I requested compensation for the lack of service. I expect this to be addressed. @NBN_Australia aren't interested
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snakeman
(@snakeman577) reported
@TPG_Telecom wow.... can you please let your future customers know , that when you sign up with TPG you will be disconnected from the internet for at least 4 days ! Customer service is poor to bad . I should have never signed up.
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Not So Average Jo ☠️
(@goldddustwoman) reported
@TPG_Telecom my internet has dropped out 5 times in an hour this morning. Think I might stop paying my bill because this is an absolute joke and is an atrocious service and is not worth $80 a month.
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Nate86
(@nathanemmanuel8) reported
@NBN_Australia @TPG_Telecom within the last 3 weeks I have lost internet 4 to 5 times, it has affected my work and also my mobile phone data is over due to this. And for some reason there is never an nbn technician on the weekends. I shouldn’t be paying this months bill.
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Christina Rose
(@r_lusheeee) reported
from
Sydney, State of New South Wales
@TPG_Telecom why do I have so much time to Twitter my frustrations with TPG? Because I’m on hold & you still cannot resolve phone issues #notHappy
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Monster Pup
(@sR0hit) reported
@TPG_Telecom internet is down again for the second time this week. The website shows planned maintenance, but no comms were sent. 6 hours outage on the website! :(
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Trent Dee - IRespectYaBrah
(@trentdimo) reported
@TPG_Telecom Over two days now and haven’t heard anything and our internet isn’t working. When it works it drops out. Worst experience with any company I have ever dealt with.