TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (77%)
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Wi-fi (13%)
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Phone (4%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Sydney, Brisbane, Perth, Warragul, Canberra, Melbourne and Adelaide.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Phone | |
| Perth |
Internet | |
| Warragul |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Not that Alex
(@Alyxm666) reported
@TPG_Telecom down again
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Not that Alex
(@Alyxm666) reported
@TPG_Telecom NBN down forest lake Brisbane Qld
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Tim Williams
(@mySMtips) reported
@TPG_Telecom How do I report our company website as being SAFE to Optus? We had an issue a few wks ago and all problems have been resolved. It is now 100% clean as indicated by Google & 90+ Virus Security Site checkers. It's still being blocked by Optus / Costing us $10K a week!
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Finnigans 💉💉💉💉💉天有道地有道人无道
(@Thefinnigans) reported
@TPG_Telecom outage in Chatswood now 3hrs +
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Myckael Mahe
(@MyckaelMahe) reported
@TPG_Telecom Hello team, Customer ID: 5170017 Address 14/90 Coogee Bay rd Coogee, NSW 2034 It looks like my internet is down. Could you please advise me. Is there any outage in Coogee at the moment or else?
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Lloyd Val👩🏻💻
(@LloydValeriya) reported
@TPG_Telecom why do you give me a ****** internet for days? I don’t want to pay my money for this kind of poor reception. You disrupting my work on computer🤬 Fix it in Canberra! #internetisdownagain
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TraderCC
(@trader_CC01) reported
@TPG_Telecom @1stFive8 We are also down in Blackburn VIC. Since midday today. Any estimated time of resolution?
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andy cheadle
(@WesleyTokolosh) reported
@TPG_Telecom No, all you need to do is to publicly share an estimated timescale for the solution of the problem, since it affects all standalone accounts, not just mine. Can you do that or not?
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Prateek Nayak
(@pnyak_) reported
@TPG_Telecom @LynnD_1401 So service restoration by 7AM tomorrow? 😓
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1stFive8
(@1stFive8) reported
@TPG_Telecom @LynnD_1401 Is it the same issue causing outage in Taylors Hill?
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ElizabethR
(@telip1977) reported
@TPG_Telecom the @NBN_Australia is unexpectedly down AGAIN in rowville. Any idea when it will be back up again? Also any idea this has been happening so many times over the past few months?
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Luke Giles
(@lukegilesADL) reported
comical customer service with @TPG_Telecom today. Had to explain to 3 people over 15+ mins on the phone, 3 verification codes and multiple levels of ID verification to close an account. (This was my 2nd attempt, the person I called yday said they can't close accounts after 7PM.
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TheXboXCowboy
(@TheXboXCowboy) reported
Wow @TPG_Telecom has been down most of the day and @Vodacom has just come back on. Interesting day
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casino Breaker
(@Faraz82) reported
@TPG_Telecom I spent 2 hours on the phone to solve an issue you created by negligence and messing around a simple task. And everytime you drop the line & ignore the issue so everytime I have to go through it from the start. Is insane & irresponsible how you treat your customers.
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Paula Boardman
(@PaulaBoardman) reported
@TPG_Telecom is there a system outage?? I’d been experiencing temporary/short outages but it’s not connecting at all now
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andy cheadle
(@WesleyTokolosh) reported
@TPG_Telecom mobile services for standalone accounts in southern Tas have been out since 3pm yesterday. No comments from you about the cause or when service will be restored. Poor.
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Kandy Cube
(@KandyCube) reported
@TPG_Telecom thank you for the reply, the service came back after 5 hours
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Christopher Ruiz
(@Chris_Ruiz777) reported
@TPG_Telecom Thank you. It would be great if you sent out an SMS alert to all customers affected once the issue was identified and what the fix is rather than having everyone wasting time on hold calling your helpline to find out what's going on
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Myckael Mahe
(@MyckaelMahe) reported
@TPG_Telecom is there any issue reported on internet broadband around Coogee, Sydney area? My internet is out tonight.
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Chiharu Yoshida/吉田 千春
(@Chiharu_yoshida) reported
@TPG_Telecom Hi, turned on the wifi but can’t connect internet this morning. There is any trouble issues? Thank you
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Kurogane
(@Kurogane_Vtube) reported
@TPG_Telecom when is the issue for tpg outage and disconnections going to be resolved? I know its going down briefly again anyway on the 7th and 8th for maintenance but this is just outrageous. I’ve lost hours of work because of this. How are you Telco going to compensate?
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Skarfigo
(@Skarfigo) reported
@TPG_Telecom The internet has been down in the western suburbs since midday. Do you plan on providing a service today? What about compensation for people working from home or businesses? #auspol #Melbourne
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ElizabethR
(@telip1977) reported
@TPG_Telecom Given the amount of times our nbn has been down over the past few months, does tpg provide the option of nbn with 4G backup? If not, is this on the cards as so many companies do it now?
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andy cheadle
(@WesleyTokolosh) reported
@TPG_Telecom @TPG_Telecom No. From your interactions on this page it's 100% clear that you're trying to take all your complaints offline. I've identified the problem - fix it. Your outages report is false - it shows services are all clear. Why aren't you issuing public progress updates?
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andy cheadle
(@WesleyTokolosh) reported
@TPG_Telecom For anyone who operates a standalone mobile account with TPG, be aware that they turned off services 5 days ago. No warning, no explanation, no updates. Just got off the phone with Customer Disservice, and STILL no progress. Clueless. Is TPG in trouble?
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muhamad shaqriy bin jafany
(@shaqriy) reported
@TPG_Telecom Tpg not working atm. Fix this please
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Lynn
(@LynnD_1401) reported
@LadyGarter @TPG_Telecom Same here! I got through but still down!
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Ebru Yeltas 🏳️🌈
(@LadyGarter) reported
@TPG_Telecom Working from home and the internet goes down. 30 minute wait time to get through to support is not the best experience....
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Deathmatch Police
(@ObzenCSGO) reported
SEND HELP @TPG_Telecom
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JT
(@JoelTorbay) reported
@TPG_Telecom big storm in Sydney this afternoon and my nbn fttc box has been clicking and flashing red ever since with no internet available. Any info on how long the storm outage will last?