TPG Telecom Outage Report
Why is my TPG Telecom service not working?
No problems detected
If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (78%)
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Wi-fi (9%)
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Total Blackout (7%)
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E-mail (4%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Adelaide, Sydney, Melbourne, Brisbane, Perth, Bathurst, Central Coast, Wallan, Newcastle, Sanctuary Point and Gawler.
| City | Problem Type | Report Time |
|---|---|---|
 Adelaide |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Tinfoyal
(@Tinfoyal) reported
@TPG_Telecom just got off the phone with tech support who have told me there is an outage until 6pm. No notification from you about it. Why don't you keep customers updated on social media if you can't be bothered sending an email or text?
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Theo 🛠
(@TheoKyrillidis) reported
@TPG_Telecom I don't understand why the person I called didn't want to help me then, instead said she'd send the other caller an email. @ACCAN_AU
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Dmitry Yakhnov
(@yakhnov) reported
@TPG_Telecom your decision to introduce MFA upon login without the ability to disable this feature was the trigger point for me to look around for another supplier.
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Theo 🛠
(@TheoKyrillidis) reported
Hey, @TPG_Telecom there was a planned maintenance outage today, but now my speed is 75% less than what I'm being charged for. I'm on a 200 Mbps plan. Please fix it. Yes, I have rebooted 2x and all the other blah blah blahs.
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Boomer Chad 🦘🇺🇦
(@KingCollo404) reported
@slpng_giants_oz @Aushiker @TPG_Telecom That would mean for a company to write down a list of excluded websites. They couldn't possibly write down every website where their advertisement is excluded. I don't blame the company for not having a list of right-wing websites.
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Nixon Gill 🇦🇺🇺🇦🇬🇧
(@Nixon_Gill) reported
@lizzaiii @TPG_Telecom Actually your TPG connection has been garbage. TPG buys bandwidth off nbn to provide you a service. The sooner service providers (TPG,TLS) take ownership of this & stop blaming nbn the better.
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𝖑 𝖎 𝖟
(@lizzaiii) reported
My NBN has been absolute garbage since Friday. What’s going on @TPG_Telecom?
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Ra San Fo
(@TigerEwanKo) reported
@TPG_Telecom @Ocomeon Pendle Hill Outage is still unfinished! OMG!!! We don't deserved this. You and NBN suck!!!
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Matt
(@Mattando97) reported
@TPG_Telecom Been having issues with our internet for the past 2 days. Speeds are fine but all wifi devices are experiencing bad packet loss (sometimes hitting 100% loss) and is causing problems with logging in to online services. Any help?
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dee
(@deehere92) reported
@TPG_Telecom Hi why did you terminate my number even if I logged in to update the payment? +6491474449
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TheTwitch666
(@Gav_82) reported
@TheoKyrillidis @TPG_Telecom Try just resetting the modem, I had the same issue the other night, after the work I got like 30mbps down, after the reset it was back up to over 200
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Endareth
(@Endareth) reported
Always good to remember that @TPG_Telecom support don’t actually bother reading emails… not sure why I bother.
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Vinodh Murthy
(@Vinuodh) reported
@TPG_Telecom Hi, my NBN service is down from morning. I didn't get any notification for planned outage. Can you pls check and advice.
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Mike 🌿🌐🎶📚
(@Mike_Clear) reported
I've found @TPG_Telecom service to be very poor. Recently, in spprt of an elderly person who has a disability we bought a m/phone & prepaid plan. After 2 yrs, little to no use, we attempted to cancel the monthly plan. Repeated requests failed and TPG continued to deduct our A/c
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Nihal
(@Nihal73748) reported
@TPG_Telecom just called TPG and was advised of NBN Outage. Thank you
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Ali Fardinpour (Phd)
(@XRImagineer) reported
Why is @TPG_Telecom is increasing its #nbn price while the service and quality is the same????
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Theo 🛠
(@TheoKyrillidis) reported
@TPG_Telecom Yes, wifi, every phone, and laptop always have speeds closer to 200Mbps, but not now, after the outage. I will check just for you, hardwired. Please recheck the parameters, this is not normal.
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Endareth
(@Endareth) reported
@TPG_Telecom Wasn’t a service difficulty, was in relation to your recent decision to use a sub-par SMS-based MFA implementation, despite all industry concerns with it. My email was completely un-read, and I have zero confidence my concerns will actually be forwarded on to appropriate people.
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****
(@bunghole42) reported
@TPG_Telecom NBN has dropped out in Wantirna in the past hour. No planned or unplanned issues listed. Several router resets have not been a solution. Please assist.
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Laura Defeat'her
(@xmydyingrosex) reported
@TPG_Telecom What’s not sustainable is companies exploiting everyday people for profit! Feels like maybe it’s time for a change considering the amount of drop outs for “emergency work” when your service is that unstable how can you justify this?
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Mike 🌿🌐🎶📚
(@Mike_Clear) reported
@TPG_Telecom 1/2 Cancellation request 1st made in May!! A July request finally resulted in "We have received the following request for your TPG Mobile service: Request: Cancel Service Plan: Small v2 ....."
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Laura Defeat'her
(@xmydyingrosex) reported
@TPG_Telecom how can you bump the prices when I’m on a contract for a set time frame and set amount. I would have thought you could only raise the prices once the contract had ended. Also when I’m constantly getting outage notices how can you
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BenMiles
(@benjmiles) reported
@TPG_Telecom How can a customer auto forward their TPG email to another email address? Your "post office" doesn't have an option for this.
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Ruth Lava
(@Ocomeon) reported
@XRImagineer @TPG_Telecom No, the quality has been poor recently - it keeps dropping out or on a go-slow for a while
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BenMiles
(@benjmiles) reported
@TPG_Telecom Hi guys. What are your IMAP settings? I'm trying to set up a customer and it's rejecting their login details. Please don't tell me you only offer POP.
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Carla
(@sullivansims) reported
@TPG_Telecom NBN site says there is an unplanned outage affecting my address. Can you supply any more info?
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BTS⁷ MMM DC FanDad
(@BTSFanDad) reported
@TPG_Telecom Is there an outage in Box Hill, VIC area?
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BenMiles
(@benjmiles) reported
@TPG_Telecom If that's the case then I will be advising this and future customers to avoid your email service and use the far superior a more secure @gmail or @Outlook and just redirect their tpg mail to that address. No IMAP, my Gods! You know it's the 2020's right?
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Mike 🌿🌐🎶📚
(@Mike_Clear) reported
@TPG_Telecom 2/2.... "Order reference:1003070308 Customer reference:1191728375 We'll send another email once this request has been completed" No such email was received Cancellation has finally been effected; the monthly deduction does not appear to be made as it did for May, June and July
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Nihal
(@Nihal73748) reported
@TPG_Telecom is there an outage in Pemulwuy NSW?