TPG Telecom Outage Report
Why is my TPG Telecom service not working?
No problems detected
If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (79%)
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Wi-fi (8%)
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Total Blackout (5%)
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Phone (5%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Sydney, Caulfield South, Adelaide, Melbourne, Perth and Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Internet | |
| Caulfield South |
Internet | |
| Adelaide |
Internet | |
| Melbourne |
Internet | |
| Melbourne |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Gary Edwards
(@seggwards) reported
@TPG_Telecom NO! The next time I make contact is to cancel this my account. It is unfortunate as I have been a loyal customer for over 10 years. I still can’t log in, my emails still not connected to account
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Ros J
(@TheBeerWidow) reported
Bye bye @TPG_Telecom after nearly 15 years as a loyal customer I’m done … no more excuses, no more constant connection failures, no more lack of mobile failover option. #ByeGoodBye
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Manikandan Venkatachalam
(@mv_mani_kandan) reported
@TPG_Telecom I have activated TPG internet couple of days before. Even then the internet is not active. Can someone help here please?
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NicolasPicolas
(@BudoNick) reported
@TPG_Telecom I can't watch a single youtube video without being stopped because your internet service is so bad
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Lucas Micros
(@LukeMico) reported
@TPG_Telecom @TPG_Telecom you have lost a customer. After 1 hour on hold, I was hung up on and have no internet service #bye
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chris polson
(@polly1976) reported
from
Kooringal, State of Queensland
@TPG_Telecom we lost power last night after it came back my internet did not since I'm with you guys can you help to get it back on pls thanks
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NicolasPicolas
(@BudoNick) reported
Does anyone know of a better internet service in regional QLD which is not as terrible as @TPG_Telecom ?
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Loga
(@loga_ofcl) reported
@TPG_Telecom Internet outage since 9 Dec After long attempts, Called customer care - no ETA for internet Can suspend the connection? - not possible to suspend in Tpg Can close the connection? - on contract (without my knowledge though with tpg for 18 months now) #TPG #NBN
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NicolasPicolas
(@BudoNick) reported
@TPG_Telecom again I'm having nothing but grief with internet. I should have never chosen you even being slightly cheaper it is 100% not worth it
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Eskay
(@EskayPtbp) reported
from
Sydney, State of New South Wales
@TPG_Telecom what has happened to the NBN speeds around the postcode 2153? Its very slow for the last couple of days
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Probal Chakravorty
(@ProbalC) reported
from
Sydney, State of New South Wales
@TPG_Telecom - can you please respond to my request..waiting for more than 7 days.. need to know whether you want me to cancel my order and go to some other service provider.
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Jessamine Mary Claire Lim
(@LimJessamine) reported
@TPG_Telecom our internet has been down for two days now. This is really inconvenient for us who are working from home.
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tayloramit
(@tamit_tailor) reported
@TPG_Telecom On hold for 1 + hour and I am your new NBN customer. What crap service. I will switch back to @AGLEnergy
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ItzLumen
(@ItzLumen) reported
@TPG_Telecom what’s the estimated fix date for the outage? I require internet for my work and need to know an estimation so I can work out some temporary solutions.
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Theo 🛠
(@TheoKyrillidis) reported
@acccgovau So we're stuck with @TPG_Telecom ****** regional mobile network...greaaaaaat.
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Probal Chakravorty
(@ProbalC) reported
from
Sydney, State of New South Wales
Almost 20 days @TPG_Telecom could not deliver a modem..confusion,promises, no update, silence and frustration. Absolutely customer unfriendly organisation with fake processes being in place.. shall I go to @Optus or @Telstra now..who can help me?
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David Amaral
(@DavidAmaral80) reported
@TPG_Telecom wow wow wow. A loyal customer of 10 years and i am being treated like absolute garbage from this rubbish company. Spoken to 10 different people and no one can help me or be respectful or let me finish what i am trying to say. Ask for a manager but no one around.
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NicolasPicolas
(@BudoNick) reported
@TPG_Telecom your internet sucks so badly
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Probal Chakravorty
(@ProbalC) reported
from
Sydney, State of New South Wales
@TPG_Telecom 10 days and counting for modem delivery... unacceptable by any standard and more so pathetic customer support ..they too are lost..no resolution yet.. no firm date of delivery..
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Probal Chakravorty
(@ProbalC) reported
from
Sydney, State of New South Wales
@TPG_Telecom - 10 days that I have placed an order for modem.. no update.. not delivered the product yet. When you call customer care they are clueless too. How long will this continue TPG.. can anyone help me with an update?
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Leigh Nairn
(@nairnzy) reported
@TPG_Telecom is the worst customer service I’ve experienced
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Karan Harpalani
(@InKaraNation) reported
@TPG_Telecom - extremely poor service to get a 5G home broadband up and running even after 2 days of follow ups and spending hours on your helpline. Your competition is providing 5G router readily and enabling services in 15 mins. You need to up your game. I am extremely unhappy.
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tayloramit
(@tamit_tailor) reported
@TPG_Telecom @ProbalC Worst service
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NicolasPicolas
(@BudoNick) reported
@TPG_Telecom why do you need that? Do you randomly slow people's speed and wait and see if they complain?
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Loganathan S
(@logas185) reported
@TPG_Telecom Internet not working for 2nd day. Called customer care - nbn outage but no resolution date. Wanna suspend the connection - not possible to suspend in tpg. Wanna close the connection - on 3 months more contract without my knowledge though with tpg for 18 months now
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ShortRound
(@ShortRo69375264) reported
@TPG_Telecom internet is down. Again. Website says no faults. Again. @downdetector says otherwise!
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Loga
(@loga_ofcl) reported
@TPG_Telecom Internet outage since 9 Dec. Called customer care - no ETA for internet Can suspend the connection? - not possible to suspend in Tpg. Can close the connection? - on 3 months more contract without my knowledge though with tpg for 18 months now
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thesileana (she/her)
(@thesileana) reported
@TPG_Telecom I’ve been waiting 3 hours & your customer service consultant has reset my internet changing my wifi name & password. I cannot connect any device to the original or updated naming convention. Here I wait… undoubtedly until 8pm when the line will go dead
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Kayleigh Kahlefeldt
(@kayleighwrites) reported
@TPG_Telecom I was hacked and had to cancel my bank. My TPG payment failed. I tried to update bank details online but my old mobile got the security code. I called and was sent another code. I explained it's not my mobile. Apparently, nothing can be done. Not cool.
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Probal Chakravorty
(@ProbalC) reported
from
Sydney, State of New South Wales
@TPG_Telecom Not able to send ptivate message the chat box remains deactivated ... I really need help and you guys are not looking into my problem at all.. calls..chat..mail..everything is done..it is your turn to act now TPG..