TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (75%)
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Wi-fi (15%)
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Phone (4%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Rosalie Plains, Melbourne, Adelaide, Sydney, Perth, Brisbane, Warragul and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Rosalie Plains |
Wi-fi | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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🆃🅾🅽🆈
(@tonycshum) reported
@TPG_Telecom Hi TPG, thanks for the reply. Looks like it’s back on now. Would you guys able to tell me why the speed is so slow? I’m on the 5G premium home broadband plan. My user id is tonyshum910 . Thanks
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Paul Nayda
(@Paul_Nayda) reported
@iinet @TPG_Telecom wtf have you done to your business. It used to be excellent, but your provisioning experience is truly awful. Hours on the phone, useless support staff, messed up billing systems. Still no internet.
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Ianik Fonseca Paulinelli Garcia
(@IanikGarcia) reported
5 days and counting, no internet connection due to @TPG_Telecom fault, they can't even give me an idea when I'll have my internet back on. I can't do any work, and my phone data has gone (not to mention the $50 spent for extra data). Do not go with their 5G home service!!
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Lil' Lord Fauntleroy
(@L0RD_Fauntleroy) reported
@brandyboyAU @TPG_Telecom HORRIBLE company. I ended my services with TPG 2 years ago. Horrible customer service.
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Cosette 🐢
(@CosettePaneque) reported
@TPG_Telecom Do you offer eSIM support?
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Gabriel Viso
(@gvisoc) reported
@TPG_Telecom I'm still waiting for you to reactivate my service, as someone disconnected it by mistake **on Good Friday**. Three hours ago you were going to call me in an hour because you needed me to be at home to reset my router. You're 2 hours (plus almost 4 days) late.
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Krystal
(@KrystalAmber_x) reported
@TPG_Telecom what the absolute **** is going on with your internet service?! I can’t do anything!!!
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Jill Thelander
(@ThelanderJill) reported
@TPG_Telecom it’s BS you guys charge for a intermittent internet at best then blame NBN! Then NBN blame you??? How is anyone getting a good service??? I’m just getting ripped off! I could put 30 pics of my **** service & still nothing! Australia 53rd to Nigeria.
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Carl Sev
(@Carlsev21) reported
@TPG_Telecom my NBN service has been shocking since latest repairs in the area. All streaming services are glitchy and cut out (music and video). Zoom etc is now barely useable.
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Andrew Ivezic
(@Andrew_Ivezic) reported
Amazing customer service by @TPG_Telecom ✅ - should have dropped @Telstra 🗑years ago
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Leif Rask
(@rask_leif) reported
@TPG_Telecom NBN has been terrible ever since the Feb rains. Recovering slowly, but still multiple daily outages and speeds variable.
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Ianik Fonseca Paulinelli Garcia
(@IanikGarcia) reported
@TPG_Telecom you are the worst service provider, I can't believe you guys take over 4 days to put my connection back on. 5g home band is just a joke!!!
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darren tedeschi 🇦🇺 🇮🇹 🇺🇦
(@darrentedeschi) reported
@brandyboyAU @TPG_Telecom Nothing new about service providers being *****!
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Ross Spirou
(@ross_spirou) reported
@brandyboyAU @TPG_Telecom TPG has the worst customer service and is the reason I left after being with them for a number of years
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WadevsTheWorld
(@wadevstheworld) reported
@TygersByte @TPG_Telecom Dang man, should I be worried or flattered that you took the time to stalk my twitter activity. PS. Update on my internet enquiry from September last year....this was 100% their issue as confirmed by a technician who had to be dispatched to fix a junction box
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SUBA
(@popdotcurry) reported
@TPG_Telecom your suppoprt team sucks
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Valentina Carrera
(@Vale_JoseC) reported
@TPG_Telecom Last Tuesday we got our modem. We can’t connect it due to a issue you have to fix in our building. We have called several times!! We get transferred from department to department. Is Monday, are you guys gonna do something? Not having an answer is unacceptable
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rajat
(@rajatdey2) reported
@TPG_Telecom You are wasting my time crap.
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donquixote
(@donquix56174790) reported
@TPG_Telecom I have been a TPG customer for 10 years and I'm quite disappointed with how bad the service has become for even routine technical issues. I'm extremely dissatisfied with their service and would recommend people stay well away, there are many better ISPs on offer.
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darren tedeschi 🇦🇺 🇮🇹 🇺🇦
(@darrentedeschi) reported
@brandyboyAU @TPG_Telecom Hey B have they fixed this issue yet?
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rajat
(@rajatdey2) reported
@TPG_Telecom Thats the crap problem . I am complaining . How long i will have an issue like this , i did not sven receive call .
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Александр
(@AlexanderAsuki) reported
Hay @TPG_Telecom, how do i contact you in correspondence with a Nigerian scammer using a service email from your company? Please get back to me ASAP.
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Behindthegreendoor
(@behindthegreen9) reported
@TPG_Telecom easily the worst customer service I have ever received. On 4th of April called to set up account at new address for 13th April. Move in 13th April and no interest. Call and they say it hasn’t gone through but will by midnight. Next day still nothing, call and you say
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Ianik Fonseca Paulinelli Garcia
(@IanikGarcia) reported
@TPG_Telecom GREAT, this beautiful company now has charged me twice this month, one for a service that never worked, and now to put my new service online, they didn't waive my payment as promised, and they're pushing the online go date in 4 days!!! U-N-B-E-L-I-V-E-A-B-L-E
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Kirk
(@kackles74) reported
Got rid of Telstra and Foxtel and signed up with @TPG_Telecom and they have been awesome. Fixed the problem Telstra couldn’t/wouldn’t fix. Internet purring like a kitten. They have RANG ME 5 times to check how things are going and had an NBN tech out to my place within a week. 👍
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Mickey Dee
(@WhiplashUnited) reported
from
Alice Springs, Northern Territory
@TPG_Telecom how come your internet keeps going out every time I watch kayo? It’s annoying. Now it’s just not working at all.
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Ianik Fonseca Paulinelli Garcia
(@IanikGarcia) reported
@TPG_Telecom TPG once again is promising they will call me back, and I'm here sit waiting for the 5th day consecutive. No internet connection since Friday, what a JOKE!!! This is a nightmare to fix an internet connection, where it is a fault from TPG side (internal system).
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Blair Furl0ng
(@BlairFurl0ng) reported
@TPG_Telecom broadband service has been down for the entire day and had zero response to fault lodged. What's happening?
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🆃🅾🅽🆈
(@tonycshum) reported
@TPG_Telecom is there something wrong with the TPG 5G home broadband in Burwood NSW. Calling you guys up and kept saying it’s maintenance, it’s already been like this for over a day. Are you guys trying to fix it?
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Lenny
(@fat_lenny) reported
@boomshanka1976 @Stephen76 @TPG_Telecom WTF is this sorcery that gets those speeds? Our line tops out at 38mbps.