TPG Telecom service status: outage reports and connection issues
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Full Outage Map
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Problems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
- Internet (66%)
- Wi-fi (18%)
- Phone (14%)
- TV (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Perth, Brisbane, Adelaide, Hobart, Sydney, Melbourne, Arumpo, and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Perth
|
Internet | 4 days ago |
|
Brisbane
|
Wi-fi | 6 days ago |
|
Adelaide
|
Internet | 8 days ago |
|
Hobart
|
Internet | 12 days ago |
|
Sydney
|
Internet | 13 days ago |
|
Adelaide
|
Internet | 16 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Shreya Jajoo (@Jajooness) reported@TPG_Telecom terrible customer service team. Despite emailing multiple times regarding no service on my simcard, your team has now deactivated my number. I need a call back, this is extremely troublesome. #simbasg #tpgsg #simbatpg
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Marco Lazic (@mlazic) reported@TPG_Telecom is there a current issue with email services? I can sign in but no mail will load, just a spinning wheel.
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muhamad shaqriy bin jafany (@shaqriy) reported@TPG_Telecom Tpg not working atm. Fix this please
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Wonderosities (@Wanderosities) reported@TPG_Telecom how much longer will the NBN be disconnected in Rydalmere, NSW? It's been off since 11am this morning! Are u going to reimburse me for the extra data I have had to use from mobile hotspotting so i can work. Service has been terrible lately!! Might be time to change
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Don "God Abeg" Billiono (@GodAbeg40x) reported@TPG_Telecom Lmao… what a joke, the worst service I have ever experienced anywhere in the world.
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sahil kamboj (@SAHILKAMBOJJ) reported@TPG_Telecom 2022/01/02177 that's my complaint number have a look I can't be any clear then that
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Bob Fawcett (@BobOfAlex) reported@TPG_Telecom @DuncanMcNab I live in inner west Sydney. Keep getting this message before retrying: "Hmm. We’re having trouble finding that site." Slow, slow, slow.
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Julian Lee (@SaberNodoka) reported@TPG_Telecom Hi, I have been having 5G internet issues and your support team has promised compensation before I switch to nbn. I have been waiting for the compensation 'approval' since August 2022 and the billing team has no idea if any credit from this issue can be c/f to nbn.
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Dan ⭐️⭐️ (@SydneyNiner) reportedMy fellow Australians please don’t use @TPG_Telecom our mobile phone service has not worked for nearly 3 weeks - no fix, no response - contact centre is useless - just worked out they’ve been over charging us for 6mth too. Stay away. #ripoff #useless #scammers
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Kandy Cube (@KandyCube) reported@TPG_Telecom thank you for the reply, the service came back after 5 hours
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Dan ⭐️⭐️ (@SydneyNiner) reported@TPG_Telecom You’ve had 3 weeks to sort this out. 3 weeks where we have been without a mobile service. We’ve called you 5 times without resolution. 5 times we’ve been told it’s been escalated. You’ve over charged us for 6mths. What will change now ? We are contacting ombudsman tomorrow
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Badri Shiwakoti (@ShiwakotiBadri) reported@TPG_Telecom My phone service is dead because I deleted the digital SIM since 12 hrs. Please email me a new setup code so I can get back online, and don't try to text me a code because I won't get it. Very slow service from TPG
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Matt Clements (@dfc005) reported@TPG_Telecom Trying to link another new service to an existing account. In the end I've signed up for two seperate accounts which is a bit annoying. I've also tried to use the Linked Accounts function on the website to link the two accounts but that fails at the verify identity part.
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Jeremy Kouloubis (@jkdraught) reported@NBN_Australia outage in Picton 2571 NSW since 520am this morning, it’s now 320pm @TPG_Telecom tells me they have no further information from you guys. Not what the problem is or restoration time. What’s the story?
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माझा विचार (My Thoughts) - योग-ईश (@mazavichar) reported@TPG_Telecom My problem is solved. Thanks
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***é Snyman (@SnymanLene7307) reported@TPG_Telecom I've never taken to social media to escalate an issue, but I have no other choice. My husband has been trying get a new esim QR code sent to him for 2 days now. He has no mobile coverage, so can't receive text messages or calls.
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AndresD. (@AndresDesaix) reported@TPG_Telecom hello guys, can I DM you, cuz I have a problem with my simcard activation 🙏
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SouvenirsVersatil (@SouvenirsVerstl) reported@TPG_Telecom have you shut down your services or there is any outage around easter subusts? my Internet is not working at all I restarted many times my router still same please your help asap
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Sara Waguih (@SaraWaguih) reported@TPG_Telecom I have exteremly slow internet, Twitter, browsing and everything just doesn’t load on Wifi. I use 4G and they all load normally! Been trying to call customer service since the morning, long waiting time, I asked for a call back that was meant to happen an hour ago!
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ElizabethR (@telip1977) reported@TPG_Telecom @NBN_Australia our nbn is down again in Rowville again? Why does this keep happening? Always after 4pm and never fixed before midnight. When will it be up again?
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Aussie Tech Guy (@NetworkDevOps) reported@TPG_Telecom Sent you in DM. The issue is still not fixed. It's almost one week now. Your team ordered a replacement WiFi router but now they are saying it's NBN issue.
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Roy (@Roy_Redline) reported@TPG_Telecom what’s this “third-party” BS outage going on in Melbs West? First it was 4am, then 11am now 6pm until it’s resolved!? Not good enough!
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Erbigimbi (@Erbigimbi) reported@TPG_Telecom Inner Melbourne, internet, pages not loading, really slow. Affected last 2-3 days, worse today.
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artemis (@dalpalaj) reported@TPG_Telecom anyone experiencing trouble in the stonnington area? My internet keeps disconnecting and ive restarted it
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🌎veritas liberabit vos 🌳🌳🌳💧💧💧🌸 (@dynamat) reported@TPG_Telecom DM sent; but the responses are nonsensical, irrational and infuriatingly ignorant. Whoever is doing the corresponding cannot understand the basic logic that I cannot access my MFA 'protected' account because there is no mobile netowork coverge at the service location.
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GayCarBoys 💉💉💉 💉 (@GayCarBoys) reported@TPG_Telecom well, i did send a message but it didn't help much!:)
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Raymond Fitzpatrick (@RaymondFitzy) reported@TPG_Telecom @simon40031934 The issue is everyone through TPG/iinet is having routing issues we connect to asia which means were all getting 150ms on games
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Nic A (@n_c_oz) reported@NBN_Australia @TPG_Telecom What does “network noise” mean? And how does that affect a whole area? Can’t their connection just be throttled or disconnected
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Don "God Abeg" Billiono (@GodAbeg40x) reportedIf you ever move to Australia dont go near @TPG_Telecom … the slowest internet ever for a developed nation, in the middle of Sydney your speed is 1.4mbps?? Is this 2008?? Trash service
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Abhiram (@abhiramsampath) reported@TPG_Telecom Internet is down in Rhodes NSW. Any issues or maintenance>?