TPG Telecom Outage Report
Why is my TPG Telecom service not working?
No problems detected
If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
-
Internet (85%)
-
Wi-fi (7%)
-
Total Blackout (4%)
-
Phone (2%)
-
E-mail (2%)
-
TV (1%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Melbourne, Adelaide, Sydney, Brisbane, Canberra, Perth and Gold Coast.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
-
youla
(@youla) reported
Help please @TPG_Telecom . I have an elderly mother living alone, her adsl stopped working, can't make or receive calls. You promised to call me back 1 hour ago
-
ben edwards
(@benedwa56754503) reported
@TPG_Telecom This cant be true - @TPG_Telecom we have spent 5 hours on the phone speaking to 15 different operatives . No customer service #misleading
-
Royce Michael Lee
(@roycemlee) reported
Hi @TPG_Telecom — the good news is the service status page of your website says FTTB issues are resolved. The bad news is I can confirm they’re not. Any updates re: Sydney CBD area?
-
Ahmed Ashik Kamal
(@AhmedAshikKamal) reported
@TPG_Telecom Apparently there is a " planned outage" which took your team 2 days to figure out. One word RIDICULOUS. Response: Cancel your connection if you want internet.
-
Penny 🌸
(@gooddog_png) reported
@TPG_Telecom seriously, I just waited on hold for over an hour, spoke to a customer service rep who said she would patch me through to the tech support and instead it’s just bumped me back into another hour-long queue?
-
Bree Wyatt
(@breebreerocks) reported
@TPG_Telecom Is there an outage in postcode 2008? FTTB connection has been unstable since work on Thurs night/Fri morning, now no internet
-
Rob Wood
(@RobWoodWasHere) reported
@TPG_Telecom You guys down?
-
youla
(@youla) reported
Help please @TPG_Telecom . I have an elderly mother living alone, her adsl stopped working, can't make or receive calls. You promised to call me back yesterday. Still waiting. Please help
-
youla
(@youla) reported
Please help @TPG_Telecom . Elderly mother with no phone no adult. I'm still on hold. You promised a call back 1 hour ago
-
youla
(@youla) reported
@TPG_Telecom please help my elderly mother living alone, w TPG for years, now no ADSL no Phone Line. She's distressed. You promised a technical call back 1 hour ago
-
beins
(@beins9) reported
@TPG_Telecom Internet has been down since yesterday. 3rd light on NBN modem is flashing. Ticket#12119830. Haven’t had any update.
-
Laoch
(@Laoch16) reported
@TPG_Telecom Hi. My wifi isn't working. I live in Sydney. Post code 2114. Is there a problem ? Need it urgently
-
सिधार्थ सुनील शशि शर्मा
(@Sidharth3103) reported
@TPG_Telecom Strange half a block was down NBN was down and TPG is not even aware
-
सिधार्थ सुनील शशि शर्मा
(@Sidharth3103) reported
@TPG_Telecom Y was the outage there in the first place
-
सिधार्थ सुनील शशि शर्मा
(@Sidharth3103) reported
@TPG_Telecom hi why is my internet down pls .. Im working from home and such outage is not acceptable at all
-
Jakob :)
(@SmileForJkr) reported
@Timmychong @TPG_Telecom Yeah pretty sure it is mines down too
-
DW
(@dwriggs2) reported
@Andyws89 @TPG_Telecom Good luck getting any REAL support.
-
Subhojit Choudhury
(@gudduc) reported
Hi @TPG_Telecom Internet just went after the quick thundering and downpour in the hills area. Need help!!!
-
Timmy Chong
(@Timmychong) reported
@TPG_Telecom is TPG down? Internet just stopped and can’t login to the TPG site?
-
Mel
(@Mel78170352) reported
@TPG_Telecom ive had no internet since 17/02, tried calling on both 17/2 and 18/2 on hold for over an hour. This is not good enough, can someone please contact me to fix this issue?!
-
youla
(@youla) reported
Please help @TPG_Telecom engineering very helpful, but now got put back in the queue with 1 hour waiting time. My problem almost resolved. But mum won't have a phone line for 2 weeks and she needs her phone for medical reasons
-
Neon Marquee
(@NeonMarquee) reported
@TPG_Telecom Seriously, how are there WEEKLY planned service outtages? Essentially you are charging customers in this area for 30 days of service but delivering 25. That’s white collar crime. We’ve initiated an investigation with ombudsman in Australia over this. Scam.
-
ben edwards
(@benedwa56754503) reported
@TPG_Telecom avoid TPG at all costs ! Our business has spent 15 calls over 5 hours on calls with no customer service. We have even been hung up on & still no phone line . Losing business customers NOT GOOD ENOUGH TPG #badbusiness #TPGfail
-
Katie Cordes 🌈
(@katiecordes) reported
@TPG_Telecom r u guys down. The nbn outages say it’s all good but your call centre is 60 minutes wait time due to “high volume” of calls?? 2780
-
chicken salad sandwich
(@NYK_NBA) reported
@TPG_Telecom internet has been down for an hour … can you please dm me. I just signed up a couple of weeks ago and this has happened a few times now.
-
somebody
(@MayankV71775161) reported
@TPG_Telecom @NBN_Australia my internet services are down since yesterday morning. I am working from home and suffering work loss. Please fix it. TPG ticket# 12119146
-
Laoch
(@Laoch16) reported
@TPG_Telecom please I really have to get my head around this. Why , when there is a serious outage with tpg you don't admit it online ? You merely sit back and blame @NBN_Australia . There has been an internet failure in this area and your denying it. Which means your lying.
-
youla
(@youla) reported
Help @TPG_Telecom Elderly mother with no phone no adsl I'm still on hold. You promised a call back 1 hour ago
-
downtown7
(@down7own7) reported
My ISP @TPG_Telecom have been generally responsive and helpful, but little they can do with the **** product provided by @NBN_Australia
-
Mel
(@Mel78170352) reported
@TPG_Telecom hi can someone contact me please, internet has been down since 17/02, I tried calling 17/2 and 18/2 and was on hold for over an hour NOT GOOD ENOUGH. I need this fixed asap