TPG Telecom Outage Report
Why is my TPG Telecom service not working?
No problems detected
If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (76%)
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Wi-fi (13%)
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Phone (4%)
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E-mail (3%)
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Total Blackout (3%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Perth, Warragul and Canberra.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Melbourne |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Internet | |
| Adelaide |
Internet | |
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Kezza Hub
(@Kezza_Hub) reported
@TPG_Telecom Network down in Morphett Vale 5162? Weather related?
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Carla
(@sullivansims) reported
@TPG_Telecom NBN has been down here on the Lower North Shore of Sydney for almost 12 hours now. NBN Twitter were very unhelpful and didn't provide any info. Are you able to look into it at all? I don't even know if they're trying to fix it and there's no ETA.
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Bridget
(@bridgetnatalia) reported
@TPG_Telecom hi, the internet has been down all day in Ashfield NSW, but NBN says that the outage has been resolved. Any idea what's happening?
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Carla
(@sullivansims) reported
@TPG_Telecom Internet is down again. I will DM my address. NBN site says there's an issue (same message as last night, which hasn't disappeared all day).
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Ty Frost
(@tyfrost) reported
@TPG_Telecom It’s mum’s account so I’m not the authorised account holder. I’ll get her to contact the support TPG email address on the website for confirmation of legitimacy.
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John kyriakou
(@KyriakouJohn) reported
@TPG_Telecom Its working now although I had to reboot routers. The service was working great since I switched to nbn then in the last 4-5 mths have been experiencing constant issues. I reboot routers which often fixes the issue but then it re occurs again. Why does this occur?
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ken
(@kdvale) reported
@TPG_Telecom Any problems in Mt Druitt area for NBN? Our NBN is not connecting.
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Grimm Booyens
(@Girzon) reported
@TPG_Telecom Hi Tpg I've been having network dropouts recently. Where i need to reboot my nbn modern. Could you run a line check ?
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Jun Seok O
(@roaringguitar) reported
@TPG_Telecom it’s been over a day since I reported internet outage. If I have been updated properly it would be much better. But only investigating for over a day… what a great service!
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James J.
(@joaguiny) reported
@TPG_Telecom NBN down again? Since yesterday I have connected issues.
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Ty Frost
(@tyfrost) reported
@TPG_Telecom My mother just received an email in regards to a refund offer for her NBN service. Something about not receiving maximum speed according to the plan. It states the refund isn't automatic and she'd have to call a 1300 number. Can you please confirm this is legit?
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HP2021
(@HayleyPhoebeM) reported
@TPG_Telecom is a bad company not only do their reps lie they turn around & blame the customer for them doing the wrong thing and then put me on hold 2 cancel my account FU I got of gone with any other company by now and have nbn
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Sare Bear 😷💉#GetVaccinated
(@sezzzza) reported
@TPG_Telecom hey guys. Internet is down AGAIN in redfern. Can you please fix this? It’s starting to get incredibly frustrating.
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BG
(@bg16__) reported
@TPG_Telecom This is ******* pathetic. Absolutely pathetic. You had a week to get this done but only when I contact you do I hear anything. And even then I’ve still heard Jack ****
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John kyriakou
(@KyriakouJohn) reported
@TPG_Telecom internet is down again! Why so many consistent problems with your service
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Angel
(@angellewis) reported
Hey @TPG_Telecom our nbn has gone off 3 times tonight. What’s happening!? And before you ask: there is no outage on the nbn website. And I have restarted the router 3x.
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PickletubeTV
(@PickletubeTv) reported
Seriously @TPG_Telecom fix your NBN like every day I have issues, asking for my account details ain't gonna fix the situation, I can see on your end that you're struggling with NBN issues across Australia what is your major malfunction. #NBN #AUSWORSTINTERNET #NBNSUCKS
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HP2021
(@HayleyPhoebeM) reported
@TPG_Telecom your company wasted my time & had the gall to blame me I've cancelled my account you think you can charge me the account was cancelled due to your company employees mistakes absolutely garbage company
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Brett Flower
(@ELCA_Brett) reported
from
Sydney, State of New South Wales
Word of warning everyone. @TPG_Telecom provide THE WORST customer service I've experienced. If I hear "I understand your frustration" (of working from home with unreliable, intermittent internet) one more time, there will be ..... 😡😡😡😡😡😡
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Adam Watt
(@WattiesAdam) reported
@TPG_Telecom we live in Concord NSW - is there an outage at the moment??
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Ashra
(@DarkPriestess1) reported
@TPG_Telecom is there an outage in the Dundas valley area?
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Finnigans 💉💉天有道地有道人无道
(@Thefinnigans) reported
Yes. I am definitely going for the 3rd booster jab asap. Apparently, after the 3rd jab, your body can receive the 5G signal, all you have to do is to turn your body into a wifi hotspot and connect your mobile & devices. Yippee, no more $80 a month plan, bye bye @TPG_Telecom
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James J.
(@joaguiny) reported
@TPG_Telecom #tpg connection problems yesterday, slow speed problem today. Fix your internet.
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HP2021
(@HayleyPhoebeM) reported
@TPG_Telecom so you wasted my time over the phone & now the same BS in twitter to still tell me it was my fault your customer service special manger didn't do their job I'm not stupid just angry disgusting customer service
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murphys0
(@mumsy_sue) reported
@TPG_Telecom I cant remember my login or password. And i only have email when I hotspot
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HP2021
(@HayleyPhoebeM) reported
@TPG_Telecom is a waste your time company cst service says one thing and then actually does another not trust worthy & treats cst like they have hole in the head
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Darcy Deadeyes
(@DarcyDeadeyes) reported
@TPG_Telecom Guess I just shouldn’t bother working at all if I can’t work from home reliably. @TPG_Telecom and @NBN_Australia making online life **** since 2011.
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Wade
(@wade_85) reported
Just called @TPG_Telecom tech support (not sales, not level1.. tech support) asking for my SIP settings for my FTTP -“ah we area really blind with those details.. check the community… and good luck..” seriously?
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baltimore
(@mzen1976) reported
@TPG_Telecom hi can someone please get back to me with an ongoing issue concerning my internet connection in endeavour hills 3802. So frustrating bwith these dropouts constantly and only gotten worse since technicians were working at a pit Infront of my house a month ago.
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HP2021
(@HayleyPhoebeM) reported
@TPG_Telecom you wasted 3 weeks of my life and all your customer service can do is say sorry and charge me disgusting #ATOtaxfraud