TPG Telecom Outage Report
Why is my TPG Telecom service not working?
No problems detected
If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
-
Internet (74%)
-
Wi-fi (14%)
-
Total Blackout (6%)
-
Phone (4%)
-
E-mail (1%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Sydney, Melbourne, Brisbane, Adelaide, Hobart and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
Internet | |
| Sydney |
Wi-fi | |
| Sydney |
||
| Sydney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
-
Ange
(@AngemelbSPN) reported
@TPG_Telecom my wifi not working?
-
MT
(@tunchm) reported
@TPG_Telecom talk bout going round in circles.....good example of customer service not even getting the issue of the customers,expecting the outage to take place tonight ( what the 2 text msgs have said) outage takes place last night, go to the website and the website is different to the msgs
-
A.B
(@annabellebrett) reported
@TPG_Telecom Forget it. I’ll just have another telco by then come and connect. Your team tell me every day they’ll call back that night and don’t. She told me an hour ago, they’d “call right back”. This isn’t customer service, it’s woeful
-
Capricorn Pictures
(@Capricorn_Films) reported
@VikashTripathiG @TPG_Telecom TPG is really bad. I tried to cancel my service and then got informed that there could be a cancellation fee of up to $350!!! I was never told this. And I think I would remember a number as big as this. Just appalling!!!
-
Karen Chan
(@kaileyhk) reported
@Internode Why does @TPG_Telecom keep telling me you haven’t disconnected the service to my address and that’s the reason they can’t order my NBN box???? You both keep blaming each other and the customer suffers
-
Capricorn Pictures
(@Capricorn_Films) reported
@TPG_Telecom @VikashTripathiG @azadsamina I tried to cancel my account with TPG after appalling service. It was only then that I was informed of a cancellation fee. I was never ever informed of a cancellation fee when I only recently signed up for TPG - really appalling
-
opluk02
(@opluk02000) reported
Had NBN outage and @TPG_Telecom helped reschedule after 2 appt no shows. Came on the third appt issue all fixed after 12 days. @NBN_Australia you are affecting daily lives now!
-
Stuart Collinson
(@pommystu90) reported
@TPG_Telecom so tried to find out what's happening with my nbn service as it's currently not available at my new place, no one answerd my questions and after the 3rd transfer they randomly hung up on me. I work from home and need more than 55gb SIM card
-
SamFarfoud
(@SamFarfoud) reported
@TPG_Telecom scheduled outage in Melbourne’s North supposed to be back up at 6am. Still down ATM. Do you have a revised time?
-
MT
(@tunchm) reported
@TPG_Telecom don't know how better to say that the text msg advice and the actual outage/tpg planned outage website is showing 2 different dates
-
Jay 🔜 PAX Aus 2021!
(@Skeptikk) reported
@TPG_Telecom I never recieved that phone call.
-
Alex Newman-Rogers
(@AHellonewman1) reported
@TPG_Telecom NBN down for hours in ALPHINGTON Vic. Bit of rain damage?
-
Bulkan Evcimen
(@bulkanevcimen) reported
@NBN_Australia @TPG_Telecom can you help with this?
-
A.B
(@annabellebrett) reported
My Karen moment will be cancelling my service with @TPG_Telecom after 7 or so years using them exclusively. Have never been treated worse as a customer #notimpressed
-
Carrick Ryan
(@realCarrickRyan) reported
@TPG_Telecom is the Tiger Air of internet providers. You're sucked in by the bargain price but you don't take into account the cost of the therapy required after being abandoned at the proverbial airport by their customer service.
-
Melissa Baker
(@melofbacchus) reported
@TPG_Telecom First day of lockdown in Melbourne and my kids can’t get online to see school work because there is no network? Also no Foxtel or gaming!! When are we likely to have internet again?
-
Suburban Stocks
(@croydon_of) reported
Day four, still no internet. 30+ calls. A million promises. Zero action. So, call the Head Office. @TPG_Telecom @iiNet Me: 'Can I speak to Craig Levy' (COO) Switch: 'Mr Levy is not accepting calls' Me: 'What, never accepting calls?' 1/n
-
Jasmin G 👩🏻🔬
(@hasminnnn) reported
from
Dubbo, State of New South Wales
@TPG_Telecom currently experiencing issues, no internet connection at the moment. I badly need it 🥺
-
Eaglan Kurek
(@EaglanKurek) reported
@NBN_Australia @TPG_Telecom Worst is the lack of *any* communication. Apparently courtesy went down together with the IT system.
-
nevsyy
(@nevsyyy) reported
@NBN_Australia Nope, I’ve been offline since 1pm yesterday (12 May), and still not online. @TPG_Telecom has advised it’s an @NBN_Australia issue
-
Finnigans 💉天有道地有道人无道
(@Thefinnigans) reported
@TPG_Telecom I had some problem few days ago - where internet access was dropping in & out like a jojo. They sent an NBN Techie here yesterday. tested and sort out the problem. Today TPG called back to check, so far so good. Good service, can't complain.
-
Jay 🔜 PAX Aus 2021!
(@Skeptikk) reported
CMON @TPG_Telecom @NBN_Australia This is my 3rd missed NBN Appointment! Im down $480 from having to stay home for 12 hours waiting for these muppets over the 3 seperate appointments and also down $300 for a new connection fee for a connection that looks like will never happen!!
-
Jack Mitchell
(@JackAttack_19) reported
@TPG_Telecom any known issues in 2017 with FTTB? Having service drop outs. Nothing on your service status page, though it has only just started occuring. Have tried the old off and back on trick.
-
Peter Holman
(@PholmanHolman) reported
@TPG_Telecom I’m not stupid I’ve tried everything
-
Dylan Phillips
(@dylphil16) reported
@Darth_Rhino @TPG_Telecom Terrible ping. How are you meant to teach the young bloke to game?
-
Dale Carter (pickletubetv)
(@mci246) reported
Yo @TPG_Telecom when's my net gonna be back on it's been nearly 2 days with out service
-
Lady Pamela
(@PLODonnell) reported
@VikashTripathiG @TPG_Telecom Mine is down too!
-
HugoZemfira
(@HugoZemfira) reported
@TPG_Telecom @networkoutage Hey tpg, anything wrong with fttb network?
-
Captain Emz
(@CaptainEmz) reported
Our internet connection has been down for 29 days and counting... 8 techs have been out and no resolution. @NBN_Australia and @TPG_Telecom , sort this out. This is ridiculous.
-
Rahul Zarabi
(@RahulZarabi) reported
@TPG_Telecom you are the worst internet service provider I have dealt with.I hv had 3 installation cancellations, customer service staff can’t answer any questions (hang up on customers) & you charge me for “the period you can’t even connect the internet” #poorservice @acccgovau