TPG Telecom Outage Report

Problems in the last 24 hours

The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by TPG Telecom users through our website.

• Internet (82%)
• Phone (8%)
• Wi-fi (5%)
• Total Blackout (3%)
• E-mail (1%)

Live Outage Map

The most recent TPG Telecom outage reports came from the following cities: Brisbane, Sydney, Melbourne, Adelaide, Gold Coast, Perth, and Caulfield South.

City	Problem Type	Report Time
Brisbane	Phone	3 hours ago
Sydney	E-mail	6 days ago
Melbourne	Internet	7 days ago
Melbourne	Internet	7 days ago
Melbourne	Internet	7 days ago
Brisbane	Internet	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Igor Velikorossov (@IgorRussKie) reported 1 minute ago

  @simonwaight @TPG_Telecom @NBN_Australia I dumped them for Aussie Broadband. Never looked back.

• 
  mark pickworth (@MarkPickworth) reported 6 minutes ago

  @TPG_Telecom @chee1609 Your internet sucks. What am I actually for? Multiple drop outs every day, and I can't even stream a 1hr show without some type of issue.

• 
  Cath McDonnell (@HashtagVerada) reported 7 minutes ago

  I want to scream. @TPG_Telecom has the worst customer service, period. Trying to sort a billing payment issue for my brother’s mobile phone since 26 Oct. 8 phone calls. Multiple updates of his credit card in his account. Call staff won’t escalate the call to someone who can fix.

• 
  peter lynch (@peterly48047001) reported 8 minutes ago

  @TPG_Telecom @HashtagVerada Need u are joking ? Why u treat customers like crap?

• 
  ISABEL ARBELAEZ (@klasybel) reported 10 minutes ago

  @TPG_Telecom my internet is not working, it has been 1 hr and still down here in Richlands QLD

• 
  wenfeng (@swfchn) reported 14 minutes ago

  @TPG_Telecom Hello, the engineer confirmed that it is line signal related issue, could you let me know when it can be fixed. It has been almost 1 week. Now I am using my mobile data sharing to have meeting at home. Please fix it asap.

• 
  downtown7 (@down7own7) reported 14 minutes ago

  thanks @NBN_Australia and @TPG_Telecom I was winning that rated chess game when my internet dropped. cool service you have there.

• 
  Al Andrew Music (@alandrewmusic) reported 16 minutes ago

  @TPG_Telecom received your disgusting BS marketing email today ! Halving my upload speed and still charging me the same rate ! @VodafoneAU big players taking over small good companies and squeezing the profit !! #unhappy #poorshow Media professionals need better service!

• 
  crittycritic (@crittycritic) reported 17 minutes ago

  @TPG_Telecom trying to get in touch with your singapore office for a plan I paid for online but never received a confirmation email for. Anyway you can help? Sad that you run a business in Singapore but would not want to maintain a customer care org.

• 
  alex䷰stopheles (@technihilism) reported 18 minutes ago

  @TPG_Telecom hey, given it was down for ~6 hours, it was very clearly "scheduled maintenance" that you couldn't be bothered putting on your website i don't want debugging, i want some goddamn warning that i'm not going to be able to work instead of it just cutting out at midnight whenever

• 
  Sacha Fernandez (@sacharules) reported 19 minutes ago from Sydney, New South Wales

  @TPG_Telecom Internet is intermittently dropping out. 4th straight day of issues. What’s going on????

• 
  HP2021 (@HayleyPhoebeM) reported 21 minutes ago

  @TPG_Telecom seriously I'm being left on hold by a rep after u disconnecting my service & claiming to move me on to another specialist rep this disgusting 😤 u guys keep stuffing up my service and now just leaving me on on open line with nothing for no reason disgusting

• 
  tj (@detispify) reported 22 minutes ago

  @swxxii @TPG_Telecom Most likely. Though, they don’t say it anywhere in the email, just they’re slowing the plan down.

• 
  Sacha Fernandez (@sacharules) reported 24 minutes ago from Sydney, New South Wales

  @TPG_Telecom got a whole 2 days without disruption and now the internet is down. Super frustrating!!

• 
  Andrew Pitchford (@AndrewPitchford) reported 29 minutes ago

  @TPG_Telecom We have had 8x phone calls to @TPG_Telecom and @NBN_Australia Today we were told we would receive an email regarding collecting our photos but it never came. We have filled in this complaint form which would be the 9th time we've had to explain the damage. Let's see what happens.

• 
  Beeza Geeza (@beezageeza) reported 31 minutes ago

  After @TPG_Telecom pulling its **** today with their surprise NBN100 upload speed halving, I hope to christ someone, somewhere is looking at the viability of an @AmberElectricAU model for wholesale intermediary/direct-to-consumer/whatever it's called reseller of NBN.

• 
  alex䷰stopheles (@technihilism) reported 31 minutes ago

  another midnight NBN outage with absolutely zero info on the @TPG_Telecom website because it's 2021 and the internet is still viewed here as a geek novelty that no one really needs

• 
  Sacha Fernandez (@sacharules) reported 32 minutes ago from Sydney, New South Wales

  Internet NBN connection down on the weekend. Again! @TPG_Telecom

• 
  vinit (@vjpatel2001) reported 32 minutes ago

  @TPG_Telecom my connection is. It working since yesterday. Could you please try to fix it as I missed two days on my job. Is it ok if I don’t pay you for next few months just to recover my cost?

• 
  Billy Covington (@SugartitsCrypto) reported 41 minutes ago

  @AdemOzirmak @Telstra @TPG_Telecom Damn thats quick. Who is that through?

• 
  Ayksee (@ayksee) reported 41 minutes ago

  It's been 2 days @TPG_Telecom since the technician came. Upstream/downstream are turning off and on... is it time to look at my account and see what was changed?????? It's not a nbn issue!

• 
  peter lynch (@peterly48047001) reported 43 minutes ago

  @HashtagVerada @TPG_Telecom That’s why refused to have a mobile account with TPG , heard many complaints about this service ,should be investigated

• 
  Matt Wicks 💉💉 (@matteightyate) reported 47 minutes ago

  @simonwaight @TPG_Telecom @NBN_Australia I had the same problem with a relocation - was on 100/40 and after moving I went to 100/20 and the ISP didn't own up to the fact that my upload speeds would change. Aussie broadband came to the rescue, was happy to pay more for better service

• 
  Shiraz Siddiq (@ShirazSiddiq) reported 48 minutes ago

  @TPG_Telecom my internet is not working. I have been on hold for the past 40 mins. Issue seems to be with thr whole building. Helppp

• 
  Aaron James (@AaronJa98210060) reported 50 minutes ago

  @TPG_Telecom nbn outage, oak park 3046

• 
  Fiona Lucas - Community & Relationship Marketing (@irespectonline) reported 52 minutes ago from Geelong, Victoria

  @TPG_Telecom are your servers down? Or are we getting punished in the community for not being impressed that without a price reduction our upload speeds are being reduced ? Australia has some of the most expensive internet in the world - we should be gaining speed !

• 
  Beau Deeley (@BeauDeeley) reported 53 minutes ago

  @TPG_Telecom How about not reducing my upload speeds OR ripping me off for $10 extra p/month in a year when employment has been a joke because of the pandemic? How about increasing speeds & providing a solid service for even one month & how about these engineers call when they say they will?

• 
  HP2021 (@HayleyPhoebeM) reported 57 minutes ago

  @TPG_Telecom cst service is disgusting being told to wait an hour so after waiting over an hour to speak to rep to get help with what YOU have done with my account and stuffing me around just left me on deadair and now I wait another hour to talk

• 
  Sheree (@chee1609) reported 59 minutes ago

  @TPG_Telecom is there an outage? Internet is not working. Postcode 2213

• 
  Darren 'Doc' Robinson [MVP] (@darrenjrobinson) reported 59 minutes ago

  @simonwaight @TPG_Telecom @NBN_Australia You know when they say that when you switch to the NBN you can't switch back? Well after being on the NBN for a month with ****** service I'm back on Bigpond Cable. Again such a cluste#&$*)#$*