TPG Telecom Outage Report

@TPG_Telecom hi there why is that the wifi connection is so slow today I couldn’t even watch YouTube on my tv, I did the speed test and it’s normal,

@TPG_Telecom Yes, wifi, every phone, and laptop always have speeds closer to 200Mbps, but not now, after the outage. I will check just for you, hardwired. Please recheck the parameters, this is not normal.

@TPG_Telecom NBN has dropped out in Wantirna in the past hour. No planned or unplanned issues listed. Several router resets have not been a solution. Please assist.

@TPG_Telecom My internet's down for the second consecutive time tonight. This is getting very concerning. I effectively do work at home, and I don't have the means to work at full capacity while using my phone as a USB tether.

@TPG_Telecom just called TPG and was advised of NBN Outage. Thank you

@TPG_Telecom what is wrong with you guys, I disconnected my NBN connection from you (username-sadri1987) and I was charged 33.67 dollars. i spoke with you customer service team on 19th Augu and they told me no such deduction will happen

@TPG_Telecom their customer service sucks

@TPG_Telecom Nobody should use this company. They have been charging me for a service I have not used for 15 months. I have cancelled my service on numerous occasions but they keep charging me. I don't even live in Australia anymore. Thieves!

@TPG_Telecom Hi yes slow on my wife phone and same on my phone, couldn’t make videos calls, slow on tv slow on my computer cables connected but I did the Speedtest on my pc and it shows normal speeds,

Hey @TPG_Telecom I am not your customer anymore, stop sending me notifications. Update your customers details when they leave! Part of the reason I actually left!

@TPG_Telecom Been having issues with our internet for the past 2 days. Speeds are fine but all wifi devices are experiencing bad packet loss (sometimes hitting 100% loss) and is causing problems with logging in to online services. Any help?

...technician visit to further investigate the issue. Please wait for the details regarding the schedule." So I called @TPG_Telecom again & was told a technician visit had NEVER BEEN BOOKED AT ALL. So I'd dragged my chronically ill *** out of bed at the crack of dawn for...

@TPG_Telecom I've genuinely never had customer service this blatantly, inexcusably BAD. We've had no wifi since Monday morning & I've been lied to & screwed around by 2 (maybe 3; we'll see) different operators since then. I called Monday afternoon & was told TPG was aware of...

@TPG_Telecom @Ocomeon Pendle Hill Outage is still unfinished! OMG!!! We don't deserved this. You and NBN suck!!!

@Aushiker @TPG_Telecom @slpng_giants_oz Kehoe is creepy ✅but then so are you Convicted of child grooming in magistrates court-the court that handles cases known as summary offences-motoring offences. minor criminal damage. common assault (not causing significant injury) No custodial sentence All about Perspective

@TPG_Telecom Is there an outage in Box Hill, VIC area?

Hey, @TPG_Telecom there was a planned maintenance outage today, but now my speed is 75% less than what I'm being charged for. I'm on a 200 Mbps plan. Please fix it. Yes, I have rebooted 2x and all the other blah blah blahs.

@TPG_Telecom NBN site says there is an unplanned outage affecting my address. Can you supply any more info?

@TPG_Telecom Corporate have told me multiple times they can't help as e-mail is handled by the residential department, who hang up on me when I tell them I don't have a TPG email to log the fault against.

@TPG_Telecom just got off the phone with tech support who have told me there is an outage until 6pm. No notification from you about it. Why don't you keep customers updated on social media if you can't be bothered sending an email or text?

@TPG_Telecom Been having issues with our internet since you guys sent out a new 5g modem to us. Old modem got disconnected and our new one is not connecting to the internet at all. Been waiting over 24 hours at this point and my dad has been unable to work due to it

@TPG_Telecom I have now verified my account 3 times. Please let me know when you have cancelled my account. I have been emailing you asking you to cancel my service for 15 months.

@TPG_Telecom I don't understand why the person I called didn't want to help me then, instead said she'd send the other caller an email. @ACCAN_AU

@XRImagineer @TPG_Telecom No, the quality has been poor recently - it keeps dropping out or on a go-slow for a while

...Confirmed that a technician callout has been booked for between 8am and 12pm tomorrow, but what reason do I have to believe that, at this point?? Literally none! I'd heard @TPG_Telecom had terrible customer support, but we haven't had to use it until now. No wonder...

@TPG_Telecom is there an outage in Pemulwuy NSW?

@TPG_Telecom - getting close to closing all the corporate accounts we have with you because of this issue - your mail servers are rejecting all emails from our domain with the error: 5.7.1 SPF unauthorized mail is prohibited. support refuses to help as I don't have a res account

...I've heard so many people complain about it if this is how they operate! So we're being charged for a service that isn't being provided, been lied to and screwed around while trying to get it fixed -- AND @TPG_Telecom is increasing prices, to cap it all off. Wtaf??

@TheoKyrillidis @TPG_Telecom Try just resetting the modem, I had the same issue the other night, after the work I got like 30mbps down, after the reset it was back up to over 200

@TPG_Telecom @networkoutage My internet is again not working.Same thing happened last week and it’s again down today. I keep on getting the message that “You are not connected to internet “. The increase in the price is not justified because the service is not on point.