TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (62%)
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Wi-fi (19%)
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Phone (8%)
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Total Blackout (6%)
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E-mail (4%)
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TV (2%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Melbourne, Brisbane, Sydney, Adelaide and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Total Blackout | |
| Brisbane |
||
| Sydney |
TV | |
| Brisbane |
Wi-fi | |
| Adelaide |
Internet | |
| Brisbane |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Shark Guy
(@sharko1o1) reported
@TPG_Telecom internet still down after speaking with a technician yesterday. Whole family working and learning from home. Nowhere near good enough.
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maul
(@maulZK) reported
@TPG_Telecom FIX UR NET MY **** KEEPS CUTTING OUT GET IT TOGETHER
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Jason Bean
(@JustHavingAGeez) reported
@TPG_Telecom Sadly we're still offline. Sounds like a cabling issue related to the power outage. No ETA Missed SLA Just not good enough when people are 'locked up' at home.
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Boring_Trader
(@sharetrading201) reported
@TPG_Telecom @VikashTripathiG @azadsamina This is first time that the service is down more then day . What is going on. I from Hinchinbrook area in NSW
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Thomas Nguyen
(@ThomasHNguyen) reported
Is anyone having @TPG_Telecom issues in 2011?
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Thomas Nguyen
(@ThomasHNguyen) reported
@TPG_Telecom having issues with slow speeds that do not meet the plan designation of 50MBps
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Finnigans 💉天有道地有道人无道
(@Thefinnigans) reported
Hey @TPG_Telecom WTF is going on? The last few days, your internet access is dropping in and out regularly
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Drewd0g
(@Drewd0g_) reported
Hello @TPG_Telecom for over 3 weeks now after 3pmish I experience packet loss of up to 30%. This occurs on random servers. I have to use exitlag to Sydney servers for the solve. Any ideas on fix? I know alot of people are experiencing this issue.
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Kate Wowk
(@WowkKate) reported
@TPG_Telecom hi I have checked status on your website and no reported issues in my area, however our internet is constantly dropping out over last few weeks, modem constantly loses internet light and has to be reset
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oddjob
(@oddjob30) reported
@TPG_Telecom It's a general query that you could put through to your ops people, I'm not seeking support for my phone. Thanks
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𝕞𝕒𝕣𝕪𝕔𝕙𝕖𝕣𝕣𝕪 🍥
(@maryycherryy) reported
Day 4 of no internet upload speed thanks to @TPG_Telecom I have contacted #AussieBroadband based on recommendations so that I can change my ISP. Smaller companies don’t treat you as a number in a queue and treat your matter as urgent..& it is for me as on online content producer
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kc
(@sendboots) reported
@TPG_Telecom I need Internet support but I am unable to make calls due to mobile outages in my area, is there someone I can talk to online? Thanks
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aravindvw
(@AravindVw) reported
@NBN_Australia Thank you for your reply. I contacted my service provider TPG and they are saying they have requested for pre order of HFC box on my behalf to NBN in March 2021. But still waiting to hear from you guys... looks like this will continue for ever... @TPG_Telecom
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DrgamerGirl (Jessica)
(@Dr_GamerGirl) reported
@TPG_Telecom I was transferred through to an endless loop of hold music when I asked to speak to a manager. The hold music did eventually end with a message saying due to high call demands we can't get to your call and call back later and then it hung up on me This is incredibly poor TPG
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UkeyDukes
(@Ukey_Dukes) reported
@Drewd0g_ @TPG_Telecom Go with Aussie Broadband, haven't had an issue since I connected with them.
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𝕞𝕒𝕣𝕪𝕔𝕙𝕖𝕣𝕣𝕪 🍥
(@maryycherryy) reported
@TPG_Telecom they finally called me *after* 24 hrs... &they said it's an NBN issue so they don't know when the technician can come to me to fix the problem. going with a smaller company is at least better because they address urissues straight away rather than put u out of a job for 2 days
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Shaun Park
(@firebirdshaun) reported
@maryycherryy @TPG_Telecom That sucks!!
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𝕞𝕒𝕣𝕪𝕔𝕙𝕖𝕣𝕣𝕪 🍥
(@maryycherryy) reported
.@TPG_Telecom had really let me down. I’m self employed and being on the internet is my literal job. I stream on twitch on the weekends and my uploads speed is less than 1mb... probably due for a change. What are some good internet providers?
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Luke Congdon
(@CongdonLuke) reported
@TPG_Telecom @Drewd0g_ Tell him to turn his hacks off to fix the issue 🤠
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Josephin
(@phinjose) reported
@TPG_Telecom Hi, the wifi in 2000 is not working at all since morning. Could you please look into it? Thanks
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TJ Ames
(@TJAmes48752156) reported
@TPG_Telecom hourly dropouts yet again. This has been going on for two years. Any time I try to fix I get the same old call centre support that provides no long term fix. Send a technician out at once! Not good enough!
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Schadenfreude & Apathy
(@SchadenfreudeA3) reported
Line fault with my Internet which has been reported will take 24 hours to investigate as it has been escalated, but how long will it take to fix it? When will I have my internet back? @TPG_Telecom
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Nidhi Saini
(@sainirulz) reported
@TPG_Telecom Connected to GHz. With wired ones, its running even slow! It keeps on getting disconnected
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Mike McLean
(@MikeMcLean6) reported
@TPG_Telecom I have a ticket in, I was told it is an area outage. It I’m still stuck paying a bill with no access to internet and kids stuck with no contact with the outside world #Melbourne
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Aussie Bloke
(@haggisbrain) reported
@TPG_Telecom my broadband connection is down - again. Ticket has been logged but why are there also so many issues? From getting the service connected to actually trying to use what I pay for. I'm leaving as soon as my contract expires in a few months.
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Morgan Jenkins
(@MorganAJenkins) reported
@tpg_telecom is there a weird outage? It’s dropping out ever couple of minutes for a few minutes.
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ricky
(@flamingmonkeys) reported
@maryycherryy @TPG_Telecom Congrats on Day 4 of no... oh internet, yeah that sucks this isn't the countdown we were looking for. thats a while, really hope it gets figured out soon.
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off the ground
(@dragme28) reported
@TPG_Telecom #TPG hey. Got a txt and email saying my credit card details needed updating as last months payment couldn’t go through. Funny that. My credit card is up to date and working. Turns out they want a diff payment instead of #AMEX. Not a big issue. Can change providers.
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Ricard
(@ricard6699) reported
@TPG_Telecom get my internet fixed! 2nd time this week! Worst ******* service!
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saw stuns
(@stunsbaby) reported
@TPG_Telecom fix your internet it’s been down for 2 days