TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (85%)
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Wi-fi (7%)
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Total Blackout (4%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Sydney, Canberra, Melbourne, Adelaide, Brisbane and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane |
Internet | |
| Sydney |
Total Blackout | |
| Sydney |
||
| Sydney |
Internet | |
| Sydney |
Internet | |
| Canberra |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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ElizabethR
(@telip1977) reported
@TPG_Telecom @NBN_Australia our nbn in rowville is down AGAIN. Any idea when we will have the internet again?
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aseem seth
(@aseemseth08) reported
@TPG_Telecom My wireless 5G internet is out since Thursday night. No ETA, no updates, no proper service. More than 2.5 days now, how long would it take? Many others impacted but not outcome yet. Area - Kirrawee 2232
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Just_Some_Bloke
(@Just_SumBloke) reported
@TPG_Telecom I’m impressed that it got organized so quickly. I thought it would take at least a week. Yet you got on to it and organised it for the next day. That’s some good customer service. Thank you
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Jay Mitchell
(@clueby4) reported
@TPG_Telecom is email currently having issues?messages being accepted by your smtp but not appearing in mailbox
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Theo 🛠
(@TheoKyrillidis) reported
@TPG_Telecom Sorry, I'm not providing my id on twitter, even in a dm. You don't need me to confirm id. The whole street is down.
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Theo 🛠
(@TheoKyrillidis) reported
@TPG_Telecom you had a planned outage for my area on the 17th, it's the 19th today. NBN website indicates no outage. Please explain. Yes, I've rebooted the modem and reset the NBN.
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Neil
(@uncelltom) reported
@TPG_Telecom never get with this compnay very poor service as if they are doing it everything for free
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GayCarBoys 💉💉💉 💉
(@GayCarBoys) reported
@TPG_Telecom well, i did send a message but it didn't help much!:)
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GayCarBoys 💉💉💉 💉
(@GayCarBoys) reported
@TPG_Telecom I cannot report our building’s FTTB outage. Please advise
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eddie vom
(@zenvom1) reported
@TPG_Telecom @NBN_Australia once again problems with NBN connection. 3rd time within a month. Not surprised my neighbours (x3) had same problems and the technician repairs theirs yesterday and leaves ours not functioning. Cmon do better.
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King Santos
(@CowboySantos182) reported
@TPG_Telecom im having an issue with my phone, im trying to send a msg but its saying TPG-ERROR 0
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messersco
(@messersco) reported
@TPG_Telecom Hi. I can't send texts at the moment. Is this a known issue?
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Noodlebat
(@Noodlebat_) reported
@TPG_Telecom can’t send or receive texts guys. Any word on ETA when this will be rectified? I understand it’s a Vodaphone issue.
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Susan Brown
(@official_suz13q) reported
@TPG_Telecom my son and I are both mobile customers and can’t send sms! They keep failing to deliver! Can you help?
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HYE PRIDE
(@thelifeofhye) reported
@TPG_Telecom Hi the assessment team has been here from nbn all day and still they can't fix the problem
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Khaøs!! 🇦🇺
(@ImKhaos_) reported
I actually think @TPG_Telecom wireless 4G wifi has to be some of the worst wifi I’ve ever used It completely disconnects from my devices randomly when I’m trying to do something. It’s just disconnected from my phone 5 times in the past hour
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sahil kamboj
(@SAHILKAMBOJJ) reported
@TPG_Telecom 2022/01/02177 that's my complaint number have a look I can't be any clear then that
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sahil kamboj
(@SAHILKAMBOJJ) reported
@TPG_Telecom I made that complaint 3 months ago 2023/01/02177,but I'm still waiting. I lost an exam worth 800$ and took the day off from work and your internet play up speed was 10 Mbps despite my plan was 100mbps. And you still denied to compensate.
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sahil kamboj
(@SAHILKAMBOJJ) reported
@TPG_Telecom I have made a complaint on 10/01/2023 And I'm waiting for the outcome reference number 2023/01/02177. WHAT'S going on TPG is that the way to handle customer service. I lost my exam due to Your internet service and now you are denied to compensate.
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Clint (smokey) Dowdell
(@dowdell_clint) reported
@CallofDuty_ANZ do you guys know some ISPs in Australia are giving customers a indirect route to local servers? In my case it's jumped my ping from 30-150 has been for weeks. Not shadow banned not a hardware issue and it's only on call of duty servers. The ISP is @TPG_Telecom
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Annie
(@handmadebyagirl) reported
I’ve had it with @TPG_Telecom Why is it when they want our business their services are seen as vital but when something is wrong we are expected to suck it up & go without the service we pay for? Time to find new provider I think
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Abhiram
(@abhiramsampath) reported
@TPG_Telecom Your services are down in Rhodes NSW. This has now become a regular thing :( ... Can you please check ASAP, affecting our work
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AK
(@AKtech2021) reported
@TPG_Telecom/@VodafoneAU 5G network is the slowest in australia It should not be called 5G , maybe they should call it 4G+
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lunaaa
(@stakeylo) reported
Don’t even use NBN - have 5G wireless but internet has been down all day. Can’t even contact @TPG_Telecom support. Ughhhhh
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Sarvarge
(@sarvarge) reported
@TPG_Telecom @matt_huffer Also having same issue in South Melbourne
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matt huffer
(@matt_huffer) reported
@TPG_Telecom is there a 5G outage in Croydon Vic? Why is it so hard to search for this on your service listings?
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Raymond Fitzpatrick
(@RaymondFitzy) reported
@TPG_Telecom @simon40031934 The issue is everyone through TPG/iinet is having routing issues we connect to asia which means were all getting 150ms on games
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Nic A
(@n_c_oz) reported
@NBN_Australia @jojo1171952 Just be honest with what the issue is and what is being done to resolve it. It’s now Friday, my service provider lady who’s been very helpful (thanks @TPG_Telecom ) says it’s likely you won’t be working on the weekend
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Nic A
(@n_c_oz) reported
@jojo1171952 @NBN_Australia Just be honest with what the issue is and what is being done to resolve it. It’s now Friday, my service provider lady who’s been very helpful (thanks @TPG_Telecom ) says it’s likely you won’t be working on the weekend
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cornel wilczek - qua
(@corneliusw) reported
@TPG_Telecom my NBN is down again! 4th time this week and I can’t seem to get an answer. Hoping I have more luck here. The outage status page is not clear and I have to drive somewhere to send this. Is there an outage in inner north melb? Will it be another 8 hours again?