TPG Telecom Outage Report
Why is my TPG Telecom service not working?
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If you are having issues, please submit a report below.
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of TPG Telecom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!
Will TPG Telecom compensate me for the outage?
The recent TPG Telecom outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with TPG Telecom if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, TPG Telecom has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by TPG Telecom users through our website.
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Internet (74%)
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Wi-fi (13%)
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Total Blackout (6%)
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Phone (5%)
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E-mail (1%)
Live Outage Map
The most recent TPG Telecom outage reports came from the following cities: Melbourne, Sydney, Brisbane, Mudgee, Adelaide, Hobart and Perth.
| City | Problem Type | Report Time |
|---|---|---|
 Melbourne |
Internet | |
| Sydney |
Phone | |
| Melbourne |
Internet | |
| Sydney |
Internet | |
| Brisbane |
Internet | |
| Melbourne |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Emo Darwin
(@Es_Darwin) reported
@TPG_Telecom Your technical support close at midnight and internet down right at midnight. Look like some got piss off on #BlackFriday and kick the server before going home. #WashYourHandAndWalkAway
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GG | fidzeh
(@fidzeh) reported
@ATVIAssist DM sent, please reply, not sure if there is anything you can do on your end, but it seems to be @TPG_Telecom ISP issue which advises me to do testing requires me to obtain IP address / game server hostname to do tracert and ping test.
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Tom riddle
(@Barry_ling44) reported
@TPG_Telecom are you down in Shellharbour NSW no internet
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GG | fidzeh
(@fidzeh) reported
@TPG_Telecom can routing issue to call of duty warzone be looked into please? unable to load into warzone and constant 30% packet loss in multiplayer just today. @ATVIAssist speak to each other please.
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AusLiving
(@JACSydney2) reported
@TPG_Telecom enough is enough. I moved from Paddington to Riverview. I transferred my plan. Was told it was same plan. Was charged $10 more per month. Then learnt you downgraded my plan. Been calling all week. No solution. Frustrating. Feels like ombudsman is only solution.
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emma
(@emmalouisewalls) reported
@TPG_Telecom Hello, I cannot make phone calls and neither can any of my friends who have TPG. The calls rings, and you can hear the other line answer and then talk for a few seconds, and then it just descends into static and strange sound. Has only been an issue since today
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Stuart Smith
(@stuartcsmith) reported
from
Melbourne, State of Victoria
@TPG_Telecom problems in Williamstown vic? My internet keeps dropping out . Back on now with 59.11 d/l speed on a 100 m connection (never better than 60!) but who knows if will stay up for more@tham 10 minutes.
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Jordan Clarey
(@JordanClarey) reported
@TPG_Telecom My internet has been completely out for over 24 hours now. Nbn website says there isn’t an outage where I am. So wondering what’s going on?
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AusLiving
(@JACSydney2) reported
@TPG_Telecom Still no resolution
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Ismael Varela
(@IsmaelHvG) reported
@TPG_Telecom what is the status of your network at South Yarra, Melbourne? Post code 3141. Because I do not have internet access.
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Mathewmelvinng
(@mathewmelvinng) reported
@TPG_Telecom We have been out of connection since yesterday and have been passed around by your customer service team... all of our neighbours that has TPG have no issues with their internet connection (So, it has to be the data port on our wall that has an issue) ticket#11009977
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verydi5co
(@verydi5co) reported
from
Westfield, State of Western Australia
@TPG_Telecom my internet line is so bad, i have to keep turning off the router & the plug off everyday. This is absurd
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Mathewmelvinng
(@mathewmelvinng) reported
@TPG_Telecom @VikashTripathiG @azadsamina We have been out of connection since yesterday and have been passed around by your customer service team... all of our neighbours that has TPG have no issues with their internet connection (So, it has to be the data port on our wall that has an issue) ticket#11009977
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AusLiving
(@JACSydney2) reported
@TPG_Telecom Well I was meant to receive a call yesterday from TPG. I didn’t. I called back at 8pm and miraculously was cut off while speaking to someone. That person didn’t bother calling back despite talking to them for 15 minutes. Terrible service.
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kizzer
(@kizz3r) reported
@TPG_Telecom im glad that someone decided to mark my fault as resolved on the app... No one rang me to confirm it is(cause its not) net constantly drops out at random times. Service a++🙄
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kay
(@NayaBarham) reported
@NBN_Australia Thanks Mervin. We using @TPG_Telecom they said there's a NBN connection problem (which was on last Monday 🙈🤔). Cheers.
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Mathewmelvinng
(@mathewmelvinng) reported
@TPG_Telecom We have been out of connection since yesterday and have been passed around by your customer service team... all of our neighbours that has TPG have no issues with their internet connection (So, it has to be the data port on our wall that has an issue) ticket#11009977
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pickle_meow
(@picklemeow1) reported
Can't connect to home wifi network in Carnegie Vic for the last three hours. Any reason? @TPG_Telecom
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Mathewmelvinng
(@mathewmelvinng) reported
@VikashTripathiG @TPG_Telecom We have been out of connection since yesterday and have been passed around by TPG customer service team... all of our neighbours that has TPG have no issues with their internet connection (So, it has to be the data port on our wall that has an issue) ticket#11009977
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Emo Darwin
(@Es_Darwin) reported
@TPG_Telecom Come guys the internet has been down for 1 hour. What is going on here?
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Virgilio Favero Neto
(@virgiliofavero) reported
@TPG_Telecom @mimay1024 NBN status page is still reporting an outage going on around Hurstville.
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Christopher Scanlon
(@chrisscanlon_) reported
Another night of flaky @NBN_Australia service from @TPG_Telecom. Though tonight we couldn’t even connect. Just give me ADSL2 back. At least it was more reliable. And the only solution seems to be “have you got the router at the right height/position?” Yes, yes I have....
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Mathewmelvinng
(@mathewmelvinng) reported
@TPG_Telecom We have been out of connection since yesterday and have been passed around by your customer service team... all of our neighbours that has TPG have no issues with their internet connection (So, it has to be the data port on our wall that has an issue) ticket#11009977
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Stuart Collinson
(@pommystu90) reported
@TPG_Telecom is there an issue with NBN atm, I dropped and can't connect
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Chris Goode
(@ChrodeTweets) reported
@TPG_Telecom Hi there, I'm in the area affected from yesterday, Murrumbeena, can you give an indication as to what the incident is? Is it a hardware fault, power? Is there an estimated resolution time?
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GG | fidzeh
(@fidzeh) reported
@TPG_Telecom Yeah, I didnt think there is any issue within the NBN itself, as I have speedtest and all is ok with any other thing except connecting to call of duty warzone games, only able to start testing since 5pm, have restarted router, even re-installing the game, turns out its TPG issue
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Emo Darwin
(@Es_Darwin) reported
@TPG_Telecom why your internet down at the time of needed? #NotGood
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Serkan Öztürk aka Steve Stönersön
(@SerkanTheWriter) reported
Hi @TPG_Telecom - is there an issue with NBN internet today in inner Sydney? I'm trying to work from home but the wi-fi signal keeps dropping out. Ever since about 9am this morning. I have switched off etc but internet works for a minute or two then drops out again
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Adrian Craddock
(@adriancraddock) reported
@TPG_Telecom my parter has had to hotspot my mobile 4g to do an important work zoom because your service has become so unreliable. What is going on?
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mimay
(@mimay1024) reported
@TPG_Telecom hi. Is NBN down right now in Hurstville?