TPG Telecom

TPG Telecom Outage Map

The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

TPG Telecom users affected:

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Adelaide, SA 286
Melbourne, VIC 190
Sydney, NSW 155
Brisbane, QLD 70
Perth, WA 45
Canberra, ACT 3
Hobart, TAS 1
Moruya, NSW 1
Yankalilla, SA 1
Mount Gambier, SA 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • chrisgourley1 Chris (@chrisgourley1) reported from Newcastle, State of New South Wales

    @ayksee @Aussie_BB @TPG_Telecom My wife works from home son on PlayStation never had a issue .

  • lde164 Lynne Edwards (@lde164) reported

    @TPG_Telecom Unfortunately Charm your stepping in hasn’t helped promised supervision call back in estimated 1 hour or 94yo MotherInLaw to contact us. Yet another indication of service not delivered. Like @TPG_Telecom fault dept., that apparently doesn’t work on weekends, giving up waiting😶

  • MyDaddyStar 🤗Janno🍺 (@MyDaddyStar) reported

    @TPG_Telecom the second largest internet service provider in Australia and still the same webpage for last 10 years and no live chat. I Tried to updated my payment method for the third time and not confirmation email or whatsoever, now getting msm, emails of CC rejected.😠

  • EzyBakeCoven666 Zombie Flanders (@EzyBakeCoven666) reported

    @TPG_Telecom what is going on? Your service is down, cannot log on to your website…

  • peterly48047001 peter lynch (@peterly48047001) reported

    @TPG_Telecom @ayksee Always sorry to HEAR ? Same old re cycled excuses, TPG needs investigating urgently it’s overseas call centre is absolutely rubbish , pay peanuts 🥜 u get service like this and many incidents Aussies deserve better

  • Billmusk6 Billmusk (@Billmusk6) reported

    @TPG_Telecom no NBN service in Warriewood, NSW since 3pm. Is there an issue ?. Waiting on the phone for ~45 mins to ask whats going on...............

  • PaintedGalah Hal (The Painted Galah) (@PaintedGalah) reported

    @NBN @TPG_Telecom Service outage at Roseville NSW. Approx 9:15am 09-Nov-21.

  • peterly48047001 peter lynch (@peterly48047001) reported

    @TPG_Telecom See the customer has waved to goodbye to u mob , u can’t treat customers like **** ,many are doing exactly this, moving port, change your treatment of customers, if not u will have nobody

  • peterly48047001 peter lynch (@peterly48047001) reported

    @TPG_Telecom @lde164 Same old reply , NEVER offer solution word for word meaningless crap , again overhaul your complaints section , if NOT then bring back to Australia 🇦🇺 where it will be better

  • SaxeDavidmoon3 Bathsheeb Saxe (@SaxeDavidmoon3) reported

    @TPG_Telecom apartment is being renovated, incorrect installation of NBN wall socket, no power point close. rendering it useless. Issue been highlighted for greater than 1 week. No contact with technician to fix issue. You have until Monday otherwise its 5G with @Telstra instead

  • lde164 Lynne Edwards (@lde164) reported

    Hi @TPG_Telecom Currently approaching 50min. being given the run around trying to find status of installation fault first reported last Sunday. Now waiting for supervisor call back. Hard to recommend ‘service’ when it appears non-existent🤔

  • backupbear 𝗣𝗿𝗲𝘀𝘁𝗼𝗻 𝗱𝗲 𝗚𝘂𝗶𝘀𝗲 #BLM 🏳️‍🌈📝 (@backupbear) reported

    Yo, @TPG_Telecom and @NBN_Australia, HFC NBN in Clifton Hill seems borked. There was work being done last night. Is there an actively tracked issue for a current outage?

  • DoctorD_Oh Agnosticus (@DoctorD_Oh) reported

    @TPG_Telecom said they can provide #NBN to new address. A week later said NBN or other services not possible and asked me to cancel the contract. Now I am getting a cancellation fee. How is it my fault that #TPG website/@NBN_Australia data/records were incorrect/not up-to-date?

  • abhiramsampath abhiram sampath (@abhiramsampath) reported

    @TPG_Telecom It’s down again … What’s happening??

  • SaxeDavidmoon3 Bathsheeb Saxe (@SaxeDavidmoon3) reported

    @TPG_Telecom I have sent photos and spent greater than 2hrs over the telephone during 5 separate calls. I’ve done enough it’s your turn. You have until Monday or service will be cancelled.

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