TPG Telecom Outage Map
The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TPG Telecom users affected:
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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 17 |
| Brisbane, QLD | 13 |
| Adelaide, SA | 8 |
| Melbourne, VIC | 7 |
| Perth, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Dad is a Hipster 🇦🇺 👍
(@Llamannihilated) reported
Hi… I’ve cancelled my service three times now, move out of the premises, yet you just charged me AGAIN! Have already lodged a complaint… Cannot get through to customer service, seems legit. STOP STEALING MY MONEY!! @TPG_Telecom
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ROLU
(@rolu_art) reported
@TPG_Telecom Hey, you performed maintenance in Coburg yesterday but the internet is still down 24 hours later - is this being worked on?
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Steve Kerr
(@sgrkerr) reported
@zampaa69 @TPG_Telecom Not working here either, postcode 2015
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James Greenhalgh (JG)
(@JamesGreenhal20) reported
Admittedly this is mainly a customer whinge (and I have lodged a complaint with @TPG_Telecom today). But there are plenty of nimble competitors now nipping at this incumbent's heels. A $12bn market cap seems a lot. That Teoh is selling tells you something. No positions. 4/4
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rajat
(@rajatdey2) reported
@TPG_Telecom Trying 2 cal tpg CS for last 15 mins no one pick up . ShMdless poor service .
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Nick
(@Nicholosophy) reported
@untitledgusgame @TPG_Telecom @definatalie But yeah I've just done it online because, to be frank, I was just being a stubborn prick on the phone and I need my phone service back.
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Angus Gibbins
(@untitledgusgame) reported
@Nicholosophy @TPG_Telecom @definatalie If it were me and it's 100% their fault, I'd pay with credit card and then lodge a TIO complaint if they didn't credit you the amount for the fee.
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James Greenhalgh (JG)
(@JamesGreenhal20) reported
@TPG_Telecom's customer backend has always been archaic, but you lived with it because the value was there and the service reasonable. The world has moved on. Aussie Broadband's $ABB service has been great - easy setup, local call centres and a decent app. 3/4
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Lecrappe
(@Lecrappe) reported
@TPG_Telecom I have been waiting 5 days for one of your technicians to contact me to diagnose a constant dropout issue on NBN HFC. I think it would be quicker to change providers at this stage.
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Nick
(@Nicholosophy) reported
@TPG_Telecom Yes. It says I have no outstanding balance. My service has been migrated to novus but not activated in novus.
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rajat
(@rajatdey2) reported
@TPG_Telecom its a shame whenever i call CS you dont pick up . Company cant employ more tech support consiltant ?
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Shane Oliver
(@ShaneOl42622962) reported
Hi All, just wondering how many people out there are getting really really #bad_Internet from @TPG_Telecom at the moment - they tell me they have resolved my complexes connectivity issues but even though I am connected 50% plus of the sites I go to are timing out so much for FTTB
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Nick
(@Nicholosophy) reported
I can’t make phone calls because when @TPG_Telecom set up @definatalie'sphone last month they switched my phone to their new system, but they screwed up the payments. It will take 3-5 business days to process a direct debit to fix it. Or I can pay a credit card fee to fix it now.
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Andrew
(@Andrew_gill6) reported
@TPG_Telecom can you cancel my plan with you guys! My wifi keeps cutting out bc I am still with your guys. Cancel my plan!
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Michael Wu
(@mushroompanda) reported
@JamesGreenhal20 @TPG_Telecom I was with iiNet for many years and when they were purchased by TPG, the customer support got noticeably worse after a few years. $ABB.AX and $SLC.AX both have great customer service and run their own fibre. Very little reason to stay with the big telcos.
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