TPG Telecom

TPG Telecom Outage Map

The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

TPG Telecom users affected:

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 8
Melbourne, VIC 5
Brisbane, QLD 3
Adelaide, SA 2
Perth, WA 2
Rosalie Plains, QLD 1
Warragul, VIC 1
Canberra, ACT 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • jamesssydney James Stadnyk (@jamesssydney) reported from Sydney, State of New South Wales

    @Telstra @tpg has a advised that the Telstra lines used by TPG have cut/damaged by a worker and won’t be restored until 1st April. Not much TPG can do when it’s a Telstra issue.

  • joshua_esn Joshua (@joshua_esn) reported from Melbourne, State of Victoria

    @TPG_Telecom new week... same slow internet

  • yeppoon Beaver Murray (@yeppoon) reported from Melbourne, State of Victoria

    @RachelBkr That's so slow its embarrassing. We're on NBN and it's frequently like that, so bad in fact I got a refund from TPG because the advertised speeds were like watching a glacier move.

  • jayandp john ross (@jayandp) reported from Sydney, State of New South Wales

    @Telstra It is a TPG account. Took 6 weeks to fix by last week. Lasted 5 days and totally lost again!

  • simon300376 Simon Harper (@simon300376) reported from Central Coast, State of New South Wales

    @stevetua @TPG_Telecom Thanks for letting me know. Can’t even speak to @TPG_Telecom , dumped off tech support line! Hopeless.

  • xander85 365 | KatyCat Grant 👁 WTT AU💍NZ (@xander85) reported from Melbourne, State of Victoria

    @TPG_Telecom Sorry but that’s not good enough. If an outage is planned you have enough time to plan a notification. My NBN has not connected since last night.

  • PaulDanyluk Paul Danyluk (@PaulDanyluk) reported from Sydney, State of New South Wales

    @TPG_Telecom I am trying to contact you, on 1300 993 011, no luck. Help!

  • jodadi_o Jodie Humphries (@jodadi_o) reported from Sydney, State of New South Wales

    I think my internet can sense the impending #NBN build as it’s absolutely crap! 💩 Wifi won’t connect to more than one device at a time 😡 thanks for nothing @TPG_Telecom #aussieinternetsux

  • jamesssydney James Stadnyk (@jamesssydney) reported from Westfield, State of Western Australia

    @TPG_Telecom seems you’re having lots of calls to your 131423. Are you having outages in Erskineville 2043. ADSL service has been terrible for 24 hours

  • AnimusSpirits Animus Distillery (@AnimusSpirits) reported from Kyneton, State of Victoria

    @Telstra We have tried. @Telstra referred us to our provider, TPG, who in turn have referred us to the NBN. It’s been 5 days as we still have no service.

  • SherylMinns Someone actually (@SherylMinns) reported from Melbourne, State of Victoria

    @slpng_giants_oz @SchweppesAus @SiliceaAU @studiocanalaus @TheLaughingCow @TIM_Australia @TPG_Telecom @Treasury_AU @JoshFrydenberg @TripAdvisor @UncleTobys @nestleaunews @UnitedAusParty @Varidesk @woolworths Apparently Andrew Bolt thinks your customers can't afford your products. Well, I'm a customer, and my money is too good for you if you continue to advertise on @SkyNewsAust . I'm sure I'm not alone in this.

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Sydney, State of New South Wales

    @TPG_Telecom Not to mention that I’m now being charged for a mobile service I cannot use due to faulty sim. The last three weeks dealing with TPG have been incredibly frustrating.

  • h1pp074 RC (@h1pp074) reported from Melbourne, State of Victoria

    @TPG_Telecom my home NBN FTTH 100mbps service is getting slower and slower any issues in the 3199 area!

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Newcastle, State of New South Wales

    .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

  • _domchantal Domonique (@_domchantal) reported from Melbourne, State of Victoria

    @TPG_Telecom We dont want to sit on the damn phone to you everytime it drops out

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