TPG Telecom

TPG Telecom Outage Map

The following outage map shows the most recent areas in Australia where TPG Telecom users have reported their issues and outages. If you are having an issue with TPG Telecom and your location is not listed, make sure to submit a report below.

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:
  • Jade B (@jadie_bib) reported

    @TPG_Telecom occasionally stuffing up when you least expect it is the worst. No I don't want to wait 24 hours to be contacted by the engineering team...Grrr

  • ElizaAW (@Eliza_AnnW) reported

    @TPG_Telecom I phoned at 2pm this afternoon. Not going to jump the queue. But ugh didn't realised TPG went down high this bad.

  • ElizaAW (@Eliza_AnnW) reported

    Used to back @TPG_Telecom to the hills! But now two unstable connections in three weeks in beyond the joke. Was polite on the phone but ugh just continually hear we'll escalate high sucks.

  • Mike (@Mike53596946) reported

    @TPG_Telecom I have lost internet access for whole day, NBN service. Called service desk and waiting queue is 2 hours.

  • Michael Riley (@lifeofriley2020) reported

    @TPG_Telecom The NBN technician who came to do a site inspection has sorted it. He was very proactive and thankfully, worked through the ridiculous bureaucracy to help us out.

  • nbn® Australia (@NBN_Australia) reported

    @Eagles_AVS_ @TPG_Telecom Hi Ryan. Last year we identified an issue with a component in some of our Fibre to the Curb (FTTC) Network Connection Devices (NCD) that caused some devices to fail under certain conditions in areas prone to lightning. 1/2

  • Michael Riley (@lifeofriley2020) reported

    @TPG_Telecom 13 Nov contacted you to book NBN connection TODAY. Thanks for telling us today “oh NBN needs a cable so can’t do it till Dec 15.” Did you not think to coordinate all this back in Nov? Hopeless service and coordination from TPG. Long term customer not happy!!

  • Shixi Guo 🇺🇦 (@GuoShixi) reported

    @TerryFromAus @TPG_Telecom @NBN_Australia I’m still experiencing the issue in my house. Are you in the belco area? On the NBN website it once appeared that the issue would be fixed before 5:30pm, now I think we might not get internet until tomorrow hey.

  • Brodie.tipping-gee (@Brodietipping14) reported

    @TPG_Telecom are you guys doing maintenance or something? My internet has been down for 2 hours

  • Terry 🧸 (@TerryFromAus) reported

    @TPG_Telecom have removed the ACT outage form their service status website, despite the outage remaining ongoing since 2pm 🙃 Wonder if @NBN_Australia knows what the issue is?

  • Lloyd Rothwell (@LloydRothwell) reported from Central Coast, State of New South Wales

    @TPG_Telecom NBN customer and quality of connection and number of dropouts has grown exponentially the past two weeks. Time without connection is now exceeding time connected.

  • Mariama (@aimeesyoualways) reported

    Worst mobile provider ever goes to @TPG_Telecom. They sent me a sim replacement but it got lost for an unknown reason. And i had to become an irate customer before the send me a new one. After i get my sim i’m taking my business elsewhere.

  • Jas (@jassitsme1949) reported

    @TPG_Telecom Yes no internet whole day 2 hrs on phone definitely best in worst customer service

  • Jas (@jassitsme1949) reported

    @TPG_Telecom @cusssen Same on phone for over 2 hrs no support very disappointing internet dropouts whole day going to ditch TPG it’s effecting my work

  • Benny Sheerin (@bennythemink) reported

    @Raymartin55 @TPG_Telecom Really great way to ask for support. I’m going to use this next time I need help from any company 👍🏻

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