TPG Telecom Outage Map
The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TPG Telecom users affected:
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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 17 |
| Sydney, NSW | 12 |
| Brisbane, QLD | 7 |
| Adelaide, SA | 4 |
| Canberra, ACT | 1 |
| Perth, WA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Neon Marquee
(@NeonMarquee) reported
@TPG_Telecom I have used Skype to call the family landline back in Australia for 15 yrs. I now get an automated TPG recording that I’m not authorized to make that call (TPG is blocking inbound call). No settings, have been changed on either end. This is a TPG problem (not Skype)
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saumya menon
(@mya_saum) reported
@TPG_Telecom internet has been down for 2hrs and no updates from you
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asr kuin
(@kuinrr) reported
Nice @TPG_Telecom said they were gonna fix the net by yesterday and now I have to play finals still on data, thanks for nothing 👍
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Dave
(@DaveBotton) reported
@TPG_Telecom Your text message to me in neutral bay says "emergency maintenance" but NBN co page says it's planned. Which is it?
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Joshaaye
(@JJoshaaye) reported
@isaacmcintyre @Aussie_BB @TPG_Telecom Unfortunately from my understanding, in cases like this, it doesn't matter which ISP you're with. You either have a ****** area or ****** lines which falls directly on NBN, and completely out of the control of ISP's. I can't speak highly enough of AussieBB & their service.
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Mr. Worale
(@KingWames) reported
DO NOT USE @TPG_Telecom TPG INTERNET. YOU'LL HAVE A HEART ATTACK FROM STRESS. ******* JOKE OF A COMPANY AND TERRIBLE INTERNET SERVICE, ALL HOURS OF THE DAY 24/7, YOU DON'T GET A BREAK FROM THE ****** SERVICE.
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Vimal Brahmbhatt
(@VimalBrahmbhat) reported
@TPG_Telecom please help. My internet is not working
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David Neate
(@NeateDavid) reported
@TPG_Telecom customers out there may have received an email purporting to be from TPG, but it ain't. Wants you to click on hyperlinks to sort out a supposed bank-denied credit card payment. Thanks to TPG support staff for their assistance tonight. Reported to @Scamwatch_gov
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Prasad.P
(@Prassad_P) reported
@TPG_Telecom worst customer service. First, sent the modem to the wrong address, it's been over a week still no resolution. Have been told another modem will be sent to the correct address, which hasn't been sent yet. Every time I call them, I get the different message.
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Isaac McIntyre
(@isaacmcintyre) reported
Okay what internet providers have pretty low dropout rates? Have been with @Aussie_BB and much love them and appreciate their attempts to fix issues, but outages only getting worse without resolution and I need connection for work. Was w/ @TPG_Telecom before & will never go back.
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Benj
(@rock_the_boat) reported
@OptusNewsRoom @TPG_Telecom @Telstra Outright lies, Yes #Optus Fact #5 Less Resiliency? By combining the majority (not all) of TPG's spectrum allocation in the specified zone, call and data capacity will be increased, alleviating the current and potential future congestion of the Telstra network in these areas
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Darren Fox
(@Darren___Fox) reported
@TPG_Telecom yet another outage in Canning Vale, Perth. What is going on with your network, this is a daily issue now never mind the fact that I’m only getting approx 60% the bandwidth that I was quoted when the service is up and running. Not good enough!
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Annie
(@FlipperMilano) reported
@TPG_Telecom Internet down since 11pm last night. Now scheduled to be down until 3 today. My son has exams *********. Sick of this. No notification. I'm dropping you today but not without financial compensation.
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M Sajid
(@MSajid_7) reported
The worst network provider I’ve ever seen is @TPG_Telecom. Day by day it’s getting worse especially in the west area of #Singapore. Still following up on the reported issue and no improvement yet & asking to do speed test. It would take more than 2 hrs to upload a HD video.
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Ales Vasenda
(@AlesVasenda) reported
@TPG_Telecom what’s going on with your customer service - absolutely terrible. Had international roaming from Dec-March and still can not get refund of the prepaid amount (that should have been automated process). Struggling to get your team to respond. Customer for past 7yrs
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