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TPG Telecom

TPG Telecom Outage Map

The map below depicts the most recent cities worldwide where TPG Telecom users have reported problems and outages. If you are having an issue with TPG Telecom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

TPG Telecom users affected:

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 7
Melbourne, VIC 8
Perth, WA 2
Brisbane, QLD 2
Adelaide, SA 2
Hobart, TAS 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • mySMtips
    Tim Williams (@mySMtips) reported

    @TPG_Telecom How do I report our company website as being SAFE to Optus? We had an issue a few wks ago and all problems have been resolved. It is now 100% clean as indicated by Google & 90+ Virus Security Site checkers. It's still being blocked by Optus / Costing us $10K a week!

  • jjjadedx
    🍯 (@jjjadedx) reported

    @TPG_Telecom I submitted my cancellation request THREE TIMES 3 weeks ago via your website & you told me you never received it. Am i to be penalised for your faulty website? Do I now have to pay an extra month because of that?

  • 01_MechaDragon
    Mike 🦊 (@01_MechaDragon) reported

    @TPG_Telecom NBN is down

  • LynnD_1401
    Lynn (@LynnD_1401) reported

    @LadyGarter @TPG_Telecom Same here! I got through but still down!

  • pauljwoodau1
    Paul Wood (@pauljwoodau1) reported

    @TPG_Telecom OK We have lost the phone number, it was ported from Telstra, and it won't activate with TPG. Looks like it might be a REFUND and cancel.

  • yuki_0_yuki
    Yukinori Hiroe (@yuki_0_yuki) reported

    @tpgaustralia @TPG_Telecom I simply asked them for the specific numbers causing the slow speed, but they haven't provided any information at all.

  • Kurogane_Vtube
    Kurogane (@Kurogane_Vtube) reported

    @TPG_Telecom Why is it that you TPG always stuff up somewhere and either slows down our internet or just cuts it off? Why? I’ve experienced way too many maintenances, disconnections for the past couple months. I’m sick and tired of it.

  • WesleyTokolosh
    andy cheadle (@WesleyTokolosh) reported

    @TPG_Telecom For anyone who operates a standalone mobile account with TPG, be aware that they turned off services 5 days ago. No warning, no explanation, no updates. Just got off the phone with Customer Disservice, and STILL no progress. Clueless. Is TPG in trouble?

  • sydjjam
    Asmodeus (@sydjjam) reported

    @TPG_Telecom Also Sydney, very slow service for hours

  • WesleyTokolosh
    andy cheadle (@WesleyTokolosh) reported

    @TPG_Telecom @TPG_Telecom No. From your interactions on this page it's 100% clear that you're trying to take all your complaints offline. I've identified the problem - fix it. Your outages report is false - it shows services are all clear. Why aren't you issuing public progress updates?

  • corneliusw
    cornel wilczek - qua (@corneliusw) reported

    @TPG_Telecom my NBN is down again! 4th time this week and I can’t seem to get an answer. Hoping I have more luck here. The outage status page is not clear and I have to drive somewhere to send this. Is there an outage in inner north melb? Will it be another 8 hours again?

  • BradKitschke
    brad kitschke (@BradKitschke) reported

    when i worked @VodafoneAU an enormous errfort went into fixing complaint processes & reducing TIO complaints. I've just spent 45 mins on a call with @Internode. Shocked at how bad customer service and complaint management was. ignored TCP code obligations. :( @TPG_Telecom

  • SAHILKAMBOJJ
    sahil kamboj (@SAHILKAMBOJJ) reported

    @TPG_Telecom I made that complaint 3 months ago 2023/01/02177,but I'm still waiting. I lost an exam worth 800$ and took the day off from work and your internet play up speed was 10 Mbps despite my plan was 100mbps. And you still denied to compensate.

  • SnymanLene7307
    ***é Snyman (@SnymanLene7307) reported

    @TPG_Telecom I've never taken to social media to escalate an issue, but I have no other choice. My husband has been trying get a new esim QR code sent to him for 2 days now. He has no mobile coverage, so can't receive text messages or calls.

  • DaveHPT
    Oooh ****** it's DaveHPT 💉💉💉💉 (@DaveHPT) reported

    @TPG_Telecom I moved my mobile number to a different provider last month as I finally realised I had no coverage in the area I live and was paying for nothing since you moved to the Vodafone network. I just got charged again all the same. What gives?

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