TPG Telecom Outage Map
The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TPG Telecom users affected:
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E-mail
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 15 |
| Melbourne, VIC | 11 |
| Brisbane, QLD | 10 |
| Adelaide, SA | 6 |
| Perth, WA | 3 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Lazaro
(@plazaro63) reported
@TPG_Telecom Hi...my NBN suddenly died. I am in Willoughby. Is there an outage currently?
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EMA
(@emafranklin) reported
@TPG_Telecom can you confirm that I will not have to pay any penalties if I cancel my fibre to the building network? I am trying to find in my contract where I signed up for this? FTTB was forced upon us in our building... Why should I pay to cancel? PM me
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Rashmi Trivedi
(@RashmiTrivedi9) reported
@TPG_Telecom u done it again - had to stay on the call 2 hrs - my internet service was stopped today all of a sudden - my account had wrong details - escalated to the manager in charge - promised call back in 20 min - it has been over 2 hrs - no call from TPG- m without internet
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That woman!! 🇦🇺🇪🇺🇬🇧🇺🇸
(@thatmouthywoman) reported
The other day, my bank account got hacked so had to call the bank, who then proceeded to cancel my card. Last night, my mobile phone company sent me an email, they tried to take payment but couldn't. Since 11pm I've received 3 emails and 2 texts. @TPG_Telecom
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LadyCarrington
(@carringtonlady) reported
@Steen_Dr @TPG_Telecom We’ve been having the same issue today in wahroonga area. Intermittent disconnect in the middle of uni lectures🤨were supposed to have a planned maintenance on Sunday night but it never happened.
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Mitchell Meek
(@mmeek1987) reported
Hey @TPG_Telecom - repeated drop outs, super slow speeds and 5G issues over the last week. What’s going on? Located in Canberra.
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Censored in Melb, Australia
(@1976charger) reported
@TPG_Telecom What is going on? Is my email doing down now a monthly occurrence? This is becoming a joke
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emma
(@emmalouisewalls) reported
@TPG_Telecom your provider, Vodafone, is completely down. I can’t send messages, turn on my data, check transport services, access my bank account or anything like that. when will it be back on? can I receive a refund for my monthly prepaid service?
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Jasmin Ayles
(@JasminAyles) reported
@TPG_Telecom @emmalouisewalls It is after 4:30 and the internet is still down, do you have a realistic ETA?
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Rashmi Trivedi
(@RashmiTrivedi9) reported
from
Sydney, State of New South Wales
@TPG_Telecom Still no call back - internet is still down - is this a signal to move to another provider? Who will pay for loss of my time & productivity?
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LadyCarrington
(@carringtonlady) reported
@TPG_Telecom Just did a power cycle on the TPLink white router box. E are back in business. Will check to see if this keeps up and the problem is the white router.
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Just Bring It
(@Anks814) reported
@TPG_Telecom one of the pathetic service and Internet provider. This is the last chance I am giving you. If my Internet issues not fix by tomorrow, I am going to cancel your service without paying any exit fees. @NBN_Australia #Internet
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Michael
(@brisbinchicken) reported
@TPG_Telecom Have checked all of these things, this isn’t my first rodeo. Is there no outage on your end or what? Could do without the pointless run around.
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Tony D
(@Tonyfarang) reported
@TPG_Telecom anyone else email gone down and tpg asking for password? I rang tpg apparently a number of people are ringing in. last time this happened I was out of emails for 5 days
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Jules
(@bunny_09) reported
Ugh @TPG_Telecom is the NBN down again today? Ryde area?
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