TPG Telecom

TPG Telecom Outage Map

The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

TPG Telecom users affected:

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Sydney, NSW 13
Melbourne, VIC 9
Brisbane, QLD 8
Adelaide, SA 5
Perth, WA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • kevboknows Kev (@kevboknows) reported

    @BlakeOsgood10 @TPG_Telecom sucks innit. @TPG_Telecom ngmi

  • Shail1947 Shailendra (@Shail1947) reported

    @TPG_Telecom can you please help to resolve the issue pending with your engineering team for the last more than a week. Also, provide the escalation matrix where customers can approach to your leadership team. Really painful experience so far

  • flammavis J (@flammavis) reported

    @TPG_Telecom Hi, I've experienced an issue with the supplied router and NBN connection box not turning on after the thunderstorm yesterday evening. I believe it is a hardware issue as these don't turn on when plugged into other outlets where other devices work fine.

  • Butterflyaway03 Butterflyaway0505 (@Butterflyaway03) reported

    @TPG_Telecom @sachi_sam Is there an outage in Penrith NBN?

  • Adowsett Hi (@Adowsett) reported

    @TPG_Telecom any unlisted NBN outages in Sydney? No stable connections, and 40 minute waits on your tech support line?

  • Adamgolds94 Adam Ananian (@Adamgolds94) reported

    @TPG_Telecom @jessikalesley Hi TPG, I’m in kirrawee and have no internet nor can I get in contact with your tech support team. Is there an outage? If so when can we expect this to be fixed ?

  • sachi_sam sachi (@sachi_sam) reported from Sydney, State of New South Wales

    @TPG_Telecom No NBN in Rockdale/Carlton area ??? Can someone from @TPG_Telecom let me know why I am experiancing an outage for last 24 hrs now.

  • Shail1947 Shailendra (@Shail1947) reported

    @TPG_Telecom @TPG_Telecom NOT agree with any such rating ...experienced poor services so far

  • RHaseman Rick Haseman (@RHaseman) reported

    Hey @TPG_Telecom and @NBN_Australia you're both saying there's no outage in my area, but I don't have any internet and my FTTC connection device is flashing red lights no matter how many times I reconnect or reboot it.

  • arozenbachs adam rozenbachs (@arozenbachs) reported

    @TPG_Telecom Still down in North Fitzroy - when's this going to be fixed?

  • DaveBotton Dave (@DaveBotton) reported

    @TPG_Telecom For the last 3 days my connection has been yo-yoing on and off and when it's on its garbage at 400kbps. I've previously been getting 200mbps. What is happening here?

  • reesessippi ⠗ ⠑ ⠑ ⠎ ⠑ (@reesessippi) reported

    @TPG_Telecom our internet has been down since last night. i won’t be home today (at work) but my husband will be. can he contact you guys on my behalf & get this fixed?

  • Butterflyaway03 Butterflyaway0505 (@Butterflyaway03) reported

    @TPG_Telecom are you currently having mass outages because my NBN in Penrith has completely dropped out. NBN says there are no problems on their end. What is going on???

  • RyanNoMansSky Ryan (@RyanNoMansSky) reported

    @TPG_Telecom I'm unable to. My concern is that a high priority alert was removed from the TPG status page without a resolution (when other high priority alerts got them). I'm sure you can appreciate how this causes confusion and results in time being wasted.

  • jessikalesley Jess (@jessikalesley) reported

    @TPG_Telecom hi, is there an outage around Cronulla?

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