TPG Telecom Outage Map
The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TPG Telecom users affected:
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E-mail
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Adelaide, SA | 67 |
| Sydney, NSW | 33 |
| Melbourne, VIC | 26 |
| Brisbane, QLD | 25 |
| Perth, WA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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liam
(@liam73583939) reported
@TPG_Telecom Can I please get some help with my internet it’s been down for over an hour and I’ve tried everything my ID is 6525856
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Sonali Soni
(@sonali_b25) reported
@TPG_Telecom The manager had kept me in long mute and again read the same resolution. The senior technician said me to change the wire and try again. Just imagine!!! And last but not least a executive said there is an outage at your house!! How do they have different informati
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Andrew
(@AndrewDG05) reported
@TPG_Telecom hey Guyra. Just wondering is there an outage where I’m from. (Syd aus). Our wifi is terrible this morning. I’ve turned on and off my router twice, unplug and plugged back in twice, reset the box twice. And nothing.
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Allan Justo Rodrigues
(@allan_justo) reported
@TPG_Telecom Over 3 weeks that I signed the NBN plan, and still not working, 3 NBN technician and 2 TPG came home and couldn’t fix my problem. When I got the plan I paid 89,99 and today they charged me 79,99. Today I finally canceled and I demand to be completely refunded.
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nʇs
(@elastikos) reported
@TPG_Telecom are your mobile plans using the Vodafone network now or is it still on Optus?
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dad
(@dadainalada) reported
@TPG_Telecom it’s 2021, your internet service shouldn’t be so ****.
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Allan Justo Rodrigues
(@allan_justo) reported
@TPG_Telecom Over 3 weeks that I signed the NBN plan, and still not working, 3 NBN technician and 2 TPG came home and couldn’t fix my problem. When I got the plan I paid 89,99 and today they charged me 79,99. Today I finally decided to cancel and I hope at least I can get refund.
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Róisín
(@Ro__Sheen) reported
@TPG_Telecom are you having issues? I’ve got connection issues with my internet. Nothing is working for me in caringbah😣😣😣
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guilherme
(@guireisc) reported
@TPG_Telecom Hello, I am also experiencing connectivity issues. roughly every 5 mins connections ends. Its super slow, definitely not the usual. Is there anything going on the network?
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KendiJC
(@kendi_jean) reported
@TPG_Telecom hi TPG are your services down in Neutral Bay Area? I have no internet connection. Thanks
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Matt Fulton
(@MattFultonComAu) reported
@ohayoporcooo @TPG_Telecom Bugger. Glad it’s more of a network thing and not isolated. Thanks.
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Pistol Pete
(@perpetualangus) reported
@TPG_Telecom I'm already on the best nbn tier - FTTP - and I'm still getting issues with your service. I can't imagine how it's like for your FTTN users. If TPG can't or won't resolve this issue speedily, I won't think twice about moving to more expensive RSPs with better customer support.
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yung row 🇵🇸
(@rowvnne) reported
I have 2 @NBN_Australia /@TPG_Telecom outages in the same month. Last Friday during work hours which I lost a whole day’s pay for and next week after work hours which means i’ll lose my relaxation and down time… why am I paying for this service again??
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Trent Dee - IRespectYaBrah
(@trentdimo) reported
@TPG_Telecom once again we are experiencing dropout after dropout with TPG internet. Very bad experience for the past year with TPG and we are very disappointed. Is it possible we can go for a couple months without issues? Doesn’t seem like it TPG. Working from home, impossible!
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Pistol Pete
(@perpetualangus) reported
@TPG_Telecom I was told the issue will be escalated. Can I provide some feedback about your phone reps? They should listen to customers more closely. They all seemed quite eager to pass off the call to the next rep without confirming that they understand what the customer's issue is.
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