TPG Telecom Outage Map
The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TPG Telecom users affected:
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E-mail
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 14 |
| Sydney, NSW | 13 |
| Brisbane, QLD | 8 |
| Adelaide, SA | 6 |
| Perth, WA | 5 |
| Caulfield South, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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abhiram sampath
(@abhiramsampath) reported
@TPG_Telecom Is your service down in Rhodes NSW region? Any ETA?
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Liam Blakers
(@liablak) reported
Hey @TPG_Telecom, is there an outage or maintenance going on in the Inner West Sydney area today? The DSL & internet had been cutting in & out this afternoon.
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Warrick
(@warrick_w) reported
Hey @TPG_Telecom Any news on internet outage Mt Martha? Has been down all afternoon?
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****
(@bunghole42) reported
@TPG_Telecom No NBN here for us in Wantirna since around 7pm last night. Outage not shown and router been reset several times. Please assist.
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ROLU
(@rolu_art) reported
@TPG_Telecom hey there, our internet has been down for more than 24 hours in Coburg, Melbourne without any communication describing why. Any idea what's up?
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Robin ****
(@rwtpe) reported
@TPG_Telecom Hi there, my NBN internet has been down since this morning, could you please advise the problem and when the service can be restored?
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CreamCheese
(@creamczcapital) reported
@abhiramsampath @TPG_Telecom It's down, I called up they told me it's all good.
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David Crafti 🌱
(@dcrafti) reported
From what I can tell, @TPG_Telecom's #nbn installation in the area I'm in is Fibre-to-the-Sewer. Paying $145 per month for 250Mbps down, which at no time of day or night exceeds 50Mbps. Surprisingly, the upload isn't bad, @~35Mbps, but that's why I'm paying so much.
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Lauren Eyles
(@laureneyles) reported
Hi @TPG_Telecom, I’m trying to close my NBN account and move to another telco after a month of poor customer service. I can’t get through on phone (line has dropped twice) or via app message. Could you please help?
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Lauren 🇦🇺
(@LaurenHLoz) reported
@TPG_Telecom service down in Romsey, VIC? Can’t get on currently…
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𝗣𝗿𝗲𝘀𝘁𝗼𝗻 𝗱𝗲 𝗚𝘂𝗶𝘀𝗲 #BLM 🏳️🌈🇺🇦
(@backupbear) reported
Hey @TPG_Telecom this is annoying: I had an issue b4 that was cause by my fixed IP. I switched from static to standard IP assignment. However, whenever there's an outage & I reconnect, it grabs the old static IP address again & I have to restart the modem. Can you fix this?
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Kurogane
(@Kurogane_Vtube) reported
@TPG_Telecom wtf why are you cutting my network? Don’t you dare bullshit me by pointing me towards NBNCo, they have no outage detected in my area and want me to contact YOU. WTF is going on exactly? I’m not paying $100 a month for frequent disconnections!!!
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Aaron
(@VAMH26) reported
Any reason for the outage in Mornington? Seems widespread, know of multiple customers with no connection @TPG_Telecom
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etcetc
(@crop221) reported
@TPG_Telecom We were promised a refund multiple times. When I spoke to a manager yesterday, the story changed, and they said there was no way they could refund us until you found the modem. That’s not our issue. You need to refund us the money immediately.
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Aaron
(@VAMH26) reported
@TPG_Telecom The issue has been removed from your outage webpage, yet there is still no connection. You'd assume an issue wouldn't be taken down until it is resolved.
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