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TPG Telecom

TPG Telecom Outage Map

The map below depicts the most recent cities worldwide where TPG Telecom users have reported problems and outages. If you are having an issue with TPG Telecom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

TPG Telecom users affected:

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Perth, WA 3
Brisbane, QLD 6
Adelaide, SA 4
Hobart, TAS 1
Sydney, NSW 7
Melbourne, VIC 11
Arumpo, NSW 1
Canberra, ACT 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • SnymanLene7307
    ***é Snyman (@SnymanLene7307) reported

    @TPG_Telecom I've never taken to social media to escalate an issue, but I have no other choice. My husband has been trying get a new esim QR code sent to him for 2 days now. He has no mobile coverage, so can't receive text messages or calls.

  • SaberNodoka
    Julian Lee (@SaberNodoka) reported

    @TPG_Telecom Hi, I have been having 5G internet issues and your support team has promised compensation before I switch to nbn. I have been waiting for the compensation 'approval' since August 2022 and the billing team has no idea if any credit from this issue can be c/f to nbn.

  • ianbfarquhar
    Ian Farquhar (@ianbfarquhar) reported

    @misullivan @GT_AUS @TPG_Telecom When I worked in Cisco, we had a pretty good ideas which ISPs were good, and which were garbage fly-by-nighters. iiNet used to be in the top three we really admired (and BTW, that list didn’t include any of the big three!) How the mighty have fallen.

  • RobWoodWasHere
    Rob Wood (@RobWoodWasHere) reported

    @TPG_Telecom 1.5 down right now?

  • guseyk
    guseyk (@guseyk) reported

    Hey @TPG_Telecom why had my internet gone so bad?

  • Erbigimbi
    Erbigimbi (@Erbigimbi) reported

    @TPG_Telecom Inner Melb 3003 is affected by very slow page loading, some completely blank pages that hang. last 2 days, but today worse.

  • dfc005
    Matt Clements (@dfc005) reported

    @TPG_Telecom Trying to link another new service to an existing account. In the end I've signed up for two seperate accounts which is a bit annoying. I've also tried to use the Linked Accounts function on the website to link the two accounts but that fails at the verify identity part.

  • angexox
    A n g e l a (@angexox) reported

    @TPG_Telecom What’s happening with nbn internet? Why is it so slow 😭

  • Persian_Lioness
    Surin Sam (@Persian_Lioness) reported

    @TPG_Telecom What absolute rubbish!!! I've been on phone with you guys for total of 12 hours over the last 3 days! I'm on the phone as I type this... It appears no one is trained well enough at @TPG_Telecom I'm placed on hold for 30 min then they talk stupid rubbish for couple back on line

  • Persian_Lioness
    Surin Sam (@Persian_Lioness) reported

    @TPG_Telecom you suck!!! 4 days and still without Internet! I took the day off for your technician but wait you incompetent people decided to cancel it without notifying me and I took the day off for this! Shame on you!

  • SAHILKAMBOJJ
    sahil kamboj (@SAHILKAMBOJJ) reported

    @TPG_Telecom I have made a complaint on 10/01/2023 And I'm waiting for the outcome reference number 2023/01/02177. WHAT'S going on TPG is that the way to handle customer service. I lost my exam due to Your internet service and now you are denied to compensate.

  • Jajooness
    Shreya Jajoo (@Jajooness) reported

    @TPG_Telecom terrible customer service team. Despite emailing multiple times regarding no service on my simcard, your team has now deactivated my number. I need a call back, this is extremely troublesome. #simbasg #tpgsg #simbatpg

  • handmadebyagirl
    Annie (@handmadebyagirl) reported

    I’ve had it with @TPG_Telecom Why is it when they want our business their services are seen as vital but when something is wrong we are expected to suck it up & go without the service we pay for? Time to find new provider I think

  • 1stFive8
    1stFive8 (@1stFive8) reported

    @TPG_Telecom @LynnD_1401 Is it the same issue causing outage in Taylors Hill?

  • yuki_0_yuki
    Yukinori Hiroe (@yuki_0_yuki) reported

    @tpgaustralia @TPG_Telecom I simply asked them for the specific numbers causing the slow speed, but they haven't provided any information at all.

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