TPG Telecom Outage Map
The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TPG Telecom users affected:
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E-mail
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 15 |
| Melbourne, VIC | 11 |
| Brisbane, QLD | 7 |
| Adelaide, SA | 5 |
| Canberra, ACT | 3 |
| Perth, WA | 2 |
| Warragul, VIC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Woman_Interrupted
(@PeacenLuv2021) reported
@TPG_Telecom hi as i waited hours over several days and noone answers tech support phone, how about helping a long time customer with voicemail issue on mobile apparently caused when cut off with no notice 2 mos ago! Voicemail hasnt worked since.
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BigKev
(@ComeOnUCrows) reported
@TPG_Telecom Thanx 4 the reply. I didn't think to reboot modem, as I had no internet connection from first thing this morning. Just rebooted, waiting on service to kick in.
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Lachlan Mackenzie
(@lachlan_m_) reported
@TPG_Telecom I’ve been hung up on, had email ignored for the past 10 days, and not been called back when TPG has said they would. Awful way to treat a customer. Been without a service, and can’t get an answer.
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Al Bendall
(@AlBendall) reported
@TPG_Telecom And now, more than 2 days later @TPG_Telecom find an issue, and I'm now waiting on them again. What checks were performed? They clearly were incorrect, sub optimal or a figment of someone's imagination. #customerfirst LOL!
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Bill Davis
(@kcbill13) reported
@TPG_Telecom Your internet service is Cockatoo seems not to be working at all at the moment
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Krystal
(@KrystalAmber_x) reported
Honestly having nothing but problems with @TPG_Telecom at the moment. was having internet drop out CONSTANTLY. They finally sent us a new modem because of course they “couldn’t see anything wrong”. Received the modem today - just installed for there to now be no connection at all
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BigKev
(@ComeOnUCrows) reported
@TPG_Telecom I understand that there is an unplanned outage, but its been well over 4hrs as far as I'm aware. Whats going on? My wife needs the wifi to do her work.
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Al Bendall
(@AlBendall) reported
@TPG_Telecom Yep, and its down YET AGAIN - seriously....
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Greg Long
(@GregLongData) reported
Well, if it was me, I'd use this @TPG_Telecom @iiNet outage as a 'back door reform' - a cost-saving opportunity to expunge all the old ozemail/iinet customers and consolidate to TPG - but that's just me.
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'Sigh' Creed
(@CreedSi) reported
@KrystalAmber_x @Frank_Pip @TPG_Telecom What a nightmare ughh ...If you're looking at changing providers IINETT are great, been with them for 6 years, never had an issue besides occasionally restarting the router...$70 unlimited access and fetch per month and we run up to 8 devices and never have buffering or dropouts
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Paul Phillips
(@paul_a_phillips) reported
@TPG_Telecom you are literally the worst. Advised 72 hours ago of a call back in 24 hours. No call. Advised 48 hours ago of a call back in 24-48 hours. No call. Now advised it's business hours. Pathetic. Will be changing to another provider.
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Al Bendall
(@AlBendall) reported
@TPG_Telecom Surprise, surprise. NBN tech attends, confirms that nothing is wrong with the line and that the TPG modem is cactus - despite TPG 'testing' this 3 days ago. I'm now awaiting a callback from TPG who will no doubt try and deflect this issue. Again. Disappointing.
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Arnel Guanlao
(@neiguanlao) reported
@TPG_Telecom TPG is down in Brisbane.
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Diabolis
(@diabolis_) reported
from
Tapitallee, State of New South Wales
Hey @TPG_Telecom @tpg having major issues accessing internet at postcode 2540. Can’t contact you through app either. Please assist as can’t do anything right now. #tpg #tpgdown #nbn
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Paul Phillips
(@paul_a_phillips) reported
@TPG_Telecom why is it so hard to move an existing connection to a new address? Everyone in the building with @Optus are having no issues. I’ve been trying for 11 days now. No call backs always chasing you. Terrible service.
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