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TPG Telecom

TPG Telecom Outage Map

The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

TPG Telecom users affected:

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TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:
  • Christy (@Pinsty) reported

    @TPG_Telecom I am overcharged for two bills and have called customer twice. Every time they just said a billing case was created for me and refund would be processed in a week. But I never receive it. It is ridiculous to waste so much time on the call to get the money back.

  • Twitt3r IS cancer (@Twitt3rIsCanc3r) reported

    @TPG_Telecom service still dropping in and out in Killara and yet you're website lies and still says everything is fine. Will be switching providers if this is not resolved or at the bare minimum acknowledged. Unacceptable.

  • Vimal Brahmbhatt (@VimalBrahmbhat) reported

    @TPG_Telecom please help. My internet is not working

  • David Crafti 🌱 (@dcrafti) reported

    From what I can tell, @TPG_Telecom's #nbn installation in the area I'm in is Fibre-to-the-Sewer. Paying $145 per month for 250Mbps down, which at no time of day or night exceeds 50Mbps. Surprisingly, the upload isn't bad, @~35Mbps, but that's why I'm paying so much.

  • PC (@PC_523) reported

    2: info. Also told that that would be a waste of time as that’s tell me the same thing. Is this what a world class service thinks is ok service - because @Telstra, it isn’t. So sick of the crappy service you provide rural customers - I can see you don’t care. @TPG_Telecom : DM me

  • Benj (@rock_the_boat) reported

    @OptusNewsRoom @TPG_Telecom @Telstra Outright lies, Yes #Optus Fact #5 Less Resiliency? By combining the majority (not all) of TPG's spectrum allocation in the specified zone, call and data capacity will be increased, alleviating the current and potential future congestion of the Telstra network in these areas

  • Mr. Worale (@KingWames) reported

    DO NOT USE @TPG_Telecom TPG INTERNET. YOU'LL HAVE A HEART ATTACK FROM STRESS. ******* JOKE OF A COMPANY AND TERRIBLE INTERNET SERVICE, ALL HOURS OF THE DAY 24/7, YOU DON'T GET A BREAK FROM THE ****** SERVICE.

  • saumya menon (@mya_saum) reported

    @TPG_Telecom It has been over 16hrs of outage - and no ETR for even when the tech will be at the exchange !!! Wow! What are these Techs doing that they need more than 16hrs to tell u when they can to the exchange!

  • Neon Marquee (@NeonMarquee) reported

    @TPG_Telecom I have used Skype to call the family landline back in Australia for 15 yrs. I now get an automated TPG recording that I’m not authorized to make that call (TPG is blocking inbound call). No settings, have been changed on either end. This is a TPG problem (not Skype)

  • Mr. Morale (@MoraleSteppers) reported

    Do not use @TPG_Telecom TPG internet is beyond a joke! Horrendous Service!

  • X MW (@XMW60950832) reported

    @TPG_Telecom No there is no damaged cable, the wifi will work for a couple of hours, then the internet will cut out and the red light on optical and alarm pops up

  • ROLU (@rolu_art) reported

    @TPG_Telecom hey there, our internet has been down for more than 24 hours in Coburg, Melbourne without any communication describing why. Any idea what's up?

  • Handsprime (@lesliehands95) reported

    @TPG_Telecom why is there an internet outage today that’s lasted from 8am till at least 3pm? That’s pretty much a days work gone.

  • Lauren Eyles (@laureneyles) reported

    Hi @TPG_Telecom, I’m trying to close my NBN account and move to another telco after a month of poor customer service. I can’t get through on phone (line has dropped twice) or via app message. Could you please help?

  • saumya menon (@mya_saum) reported

    @TPG_Telecom internet has been down for 2hrs and no updates from you


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