TPG Telecom Outage Map
The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TPG Telecom users affected:
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E-mail
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 15 |
| Sydney, NSW | 12 |
| Hobart, TAS | 2 |
| Adelaide, SA | 2 |
| Brisbane, QLD | 2 |
| Perth, WA | 1 |
| Armidale, NSW | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Nicholas Osborne
(@nosborne36) reported
@NBN_Australia has failed to provide service to 4064 Brisbane and is now having to dig up the road. That doesnt stop @TPG_Telecom charging full whack for part service. Taxation without representation by @PaulFletcherMP
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Static
(@StaticOCE) reported
Hey @TPG_Telecom Your customer service on your website is ******* ludacris. My internet won't stay connected for more then 5 minutes at a time right now and there are no easy options to report this. Your horrible website is making me think my best option is a diff provider.
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Al Bendall
(@AlBendall) reported
@TPG_Telecom and this morning I've just received an email from your billing department because you can't debit a valid account? WTF are you people playing at? Seriously! I would appreciate a call.
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Chris
(@qland12) reported
@TPG_Telecom Still doesn't work. What does Select your device mean and is Location where there is no coverage or home address? Very complicated!
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Nishant Nahar
(@NishantNahar) reported
Thank you @TPG_Telecom and @NBN_Australia . My HFC connection at Oakleigh south is not working from more than a month now. Hopefully this will get fixed in year 2022.
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Andrew
(@Andrew_gill6) reported
@TPG_Telecom is your network down atm. Our internet and wifi keep cutting out. The wifi and internet light on the modem keep turning off
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Bridget
(@bridgetnatalia) reported
@TPG_Telecom hey, are there any issues happening in Ashfield NSW?? Internet has been terrible all morning and I tried turning the modem off and on
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Dr Deborah Davey
(@dspdavey) reported
@TPG_Telecom We think auto payments is sorted now, but will DM if the latest fix by your call centre staff doesn't work.
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andrew🇦🇺
(@andrewc977) reported
@TPG_Telecom I can't access weibo on the TPG network. Is something wrong on your router? Router ip 203.221.3.4 can you please check?
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Matt (Mattokamus) Cox
(@mattokamus) reported
@TPG_Telecom having terrible service in Western Sydney this morning, what’s going on?
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Dr Deborah Davey
(@dspdavey) reported
Such a palaver getting automatic top up and payments sorted with @TPG_Telecom after they changed their system. Husband is on his second call to get it sorted after the first support staff we spoke to said they had fixed our payment issues, but it's still not working!
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Da Pwiso’s Snog
(@SnoggieJam) reported
So @TPG_Telecom i was supposed to get an NBN box along with my modem delivery but all i got was the modem and your “customer service team” wont answer the phone to even bother to help me
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Corey Parrant
(@cracker_013) reported
@TPG_Telecom Been trying to contact your support team via phone for 2 days now and nothing! We’ve had no internet and need to speak to someone ASAP. Terrible customer service!
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Effie Papadopoulos
(@Efsevia) reported
@TPG_Telecom Incredibly frustrating! Constant drop outs on my home internet connection mean I'm unable to do my job. And since the storm Monday last week, I have almost zero mobile phone coverage at my house, despite previously having no issues with mobile phone connection.
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wenfeng
(@swfchn) reported
@TPG_Telecom low speed and drop off frequently, interrupted service, poor network quality! the only thing good at is charging, no deduction for no service days and will be charging when you switching provider when already outside contract. Hard to believe such term in place.
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