TPG Telecom Outage Map
The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TPG Telecom users affected:
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E-mail
TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Sydney, NSW | 10 |
| Melbourne, VIC | 8 |
| Brisbane, QLD | 8 |
| Adelaide, SA | 6 |
| Perth, WA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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Rick Nunez
(@ricknunez_) reported
@benkimber I’m all for automating processes & targeted use of bots, but sometimes a real in-person reply is needed. Definite #fail @TPG_Telecom
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Nigel Richardson
(@NigelRichardson) reported
from
Melbourne, State of Victoria
Serious question - does anyone else have @NBN_Australia dropouts every time it rains ? I don’t think I’m imagining it - it’s almost like my internet stability in my house is based on a barometer. Anyone else got this - or just me ? @TPG_Telecom
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Gautam Baindur
(@BaindurGautam) reported
@TPG_Telecom no internet since 2 weeks. Apart from telling me it's a Telstra fault, nothing has been done. I don't see any work happening outside my house to fix it. DMed you the details
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ʙʀᴇɴᴅᴏɴ sʜɪᴇʟᴅs
(@rugbycology) reported
@mistermouse666 @TPG_Telecom @MarkBrooksDodd A brief description of the issue! Like **** off!
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Shaun McCambridge
(@SJMcCambridge) reported
from
Brisbane, State of Queensland
Currently experiencing the single worst customer experience of my life with @TPG_Telecom NBN connection. Wouldn’t recommend, 2 weeks in and still no closer to a solution
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Will Campbell
(@_wills85_) reported
@TPG_Telecom internets been down in Clayfield qld 4011 since last night
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Kate Thorpe
(@katethorpe09) reported
@TPG_Telecom your customer service is appalling. How can you do wrong by one customer so many times?
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Jye Smith
(@jyesmith) reported
Big props to @TPG_Telecom for sorting out Vibewire and solving our non-install issue. They defended us against the dodgy install crew.
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Andy Yap
(@andyyapwh) reported
@TPG_Telecom I hope the NBN workforce is not just sitting around and monitoring the network but rather working on fixing the problem? It is fast approaching 5PM, have they got anything concrete in hand to fix the issue yet? #NBN
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Shaun McCambridge
(@SJMcCambridge) reported
from
Brisbane, State of Queensland
@TPG_Telecom My customer no is 6955053
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Phoebe nguyen
(@Phoebenguyen) reported
@TPG_Telecom has anyone have problem with the internet this morning? Cos mine be drop out for awhile?
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OzAlphaWolf
(@OzAlphaWolf) reported
@kaffando @Drizt81 @TPG_Telecom Personally, I'd blame LNP and their **** "world class internet" design. 👍
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Andy Yap
(@andyyapwh) reported
@TPG_Telecom The issue has been there for 7 days, yet only be onsite today or tomorrow? Have they even exercise any sense of urgency for customer? Most people are WFH and relying on the internet to work. NBN has been complacent with their monopoly status. 5G will be a great threat to NBN #NBN
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Andy Dufresne
(@andydufresne23) reported
@TPG_Telecom my home nbn internet FTTN connection is down in North Melbourne, Victoria. It's been down for 24 hours, what's happening?
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Gautam Baindur
(@BaindurGautam) reported
@TPG_Telecom looks like there's no urgency to fix my ADSL issues. Been without internet for 3 weeks almost. And all you could help me with is a free sim card with 20gb data. You certainly can do better!!
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