TPG Telecom Outage Map
The map below depicts the most recent cities in Australia where TPG Telecom users have reported problems and outages. If you are experiencing problems with TPG Telecom, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
TPG Telecom users affected:

TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Sydney, NSW | 550 |
Melbourne, VIC | 126 |
Adelaide, SA | 54 |
Brisbane, QLD | 45 |
Perth, WA | 12 |
Newcastle, NSW | 2 |
Bathurst, NSW | 1 |
Central Coast, NSW | 1 |
Wallan, VIC | 1 |
Sanctuary Point, NSW | 1 |
Gawler, SA | 1 |
Canberra, ACT | 1 |
Mudgee, NSW | 1 |
Hobart, TAS | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
TPG Telecom Issues Reports
Latest outage, problems and issue reports in social media:
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DC (@DCAU7) reported
@michfmcdonnell @TPG_Telecom They generally don’t tell anyone. I called them up two days ago, and only then they sent me some messages to keep me updated. At one point, they told me an outage affecting over 80 of their customers had been resolved. It hasn’t.
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c money (@cycycychry) reported
@TPG_Telecom @VodafoneAU no 4G network to make calls. Hurry up and fix 🙄🙄 or u will be processing a lot of refunds.
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Renata (@itsrenatak) reported
@TPG_Telecom my issue was fixed and the NBN technician had to fix issues with my line outside. My speed is now better. Thank goodness I can now work at home.
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clybes (@howtoleaveamark) reported
@TPG_Telecom That's great, Mel. But it keeps dropping out and I've still heard nothing from your engineers. Will I be compensated for the lost work due to this issue?
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Renata (@itsrenatak) reported
@TPG_Telecom Thank you for getting back to me and I have been a loyal customer since 2007 and your services you provide over the years have been really great.
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DC (@DCAU7) reported
@TPG_Telecom Except, they aren’t. TPG escalated it to the NBN Co, NBN Co have escalated it to a third party. I was told they won’t look at it until the 11th. The problem started at 2 PM (ish) yesterday and affects others as well. If they look at it on Monday, that will be 5 days down.
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Md Mushfiqur Rahman (@Mushfiqur851) reported
@TPG_Telecom what a garbage service...internet is down and no one is answering phone..going to change to aussie broadband
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c money (@cycycychry) reported
@TPG_Telecom cannot make a call using your telecommunications tower. Fix this issue ASAP pls or I will switch providers and make calls 2 the Ombudsman using my HOME PHONE which will charge u $600 each complaint and I got time 2day
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Andrew (@AndrewDG05) reported
@TPG_Telecom look I hate to swear but wtf is going on with tpg internet. 4 days ago it was terrible. Then it worked perfectly. Now tonight the wifi is on but the internet cuts out every 5 minutes. What happening????
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Md Mushfiqur Rahman (@Mushfiqur851) reported
@TPG_Telecom what the f**k tpg..your service is ****..internet is down and no one is answering phone?
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DC (@DCAU7) reported
@TPG_Telecom As an example, I was told earlier today that the problem was resolved yesterday. It was not. Whoever decided that it was resolved did not speak to me. Instead, the escalation process was delayed (again). This has happened previously as well, and was raised with the ombudsman.
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clybes (@howtoleaveamark) reported
@mswebbau @TPG_Telecom I've been having issues as well and was told that engineers would look into it and respond but nothing! In getting in trouble at work.. Fix this immediately please
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Rosh🏏 (@RoshDigital) reported
Hey @TPG_Telecom I got a text about an NBN outage in my area (3094) - however it's not on your reported issues page. Do you have an ETA when this will be resolved?
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Kenny (@KennyBob38) reported
@TPG_Telecom just sent you a DM in regards to your customer service and account specialist teams making promies they haven't kept. Just lies and broken promises. Disgusting way to treat customers. No.1 in Australia??????
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Paul Ostens (@paulostens) reported
@TPG_Telecom guys, our internet speed has crashed again. Please help.