TPG Telecom Outage Report in Brisbane, State of Queensland

@TPG_Telecom no service

@TPG_Telecom I feel for you nice staff overseas that have to put up with people like me waiting for a solution, I know a number of other TPG customers with the same issue! I’ve also heard that you continue to bill whilst this isn’t resolved. It’s the worst #CustomerExpereince I have ever exp

Make that 30 TIMES!!!!!!!!!!! @TPG_Telecom @NBN_Australia Your service is UNUSABLE

@TPG_Telecom our internet has been down for over 24 hours - all attempts to contact you isn’t working. Your new chat system for tech support is doesn’t work. you obviously don’t have enough rescources - get more and let me talk to someone to fix my internet please

@TPG_Telecom no internet .. all day .. wtf ?

Currently experiencing the single worst customer experience of my life with @TPG_Telecom NBN connection. Wouldn’t recommend, 2 weeks in and still no closer to a solution

I just switched from @Optus to @TPG_Telecom 1 week ago. I ordered my NBN and the modem has arrived, but no one came to instal it after few days. The bloody customer service is terrible, worst than @Optus!! I had to be in chatRoom in line, ticket number 600 and after 9 hours...

@TPG_Telecom Yep was 2 phs and 2 computers that were not working

@TPG_Telecom your service has been shocking the past few days. Our internet dropped out completely yesterday morning and again today! Not good enough!!

@TPG_Telecom hello guys, I am experiencing some problems with the service are you able to assist?

@TPG_Telecom internet appears to be down in Ormiston QLD. No outages reported though.

@TPG_Telecom service I paid $200 in advance for and it’s been extremely frustrating.

@No2Dogma @SecuLawyer @TPG_Telecom You are lucky mate. I’ve never had anything close to that. Sometimes after restarting I can get as high as 10Mb but lately can’t even get that.

@TPG_Telecom what the heck is happening ? 3 days in Brisbane New Farm and little or no wifi .. this is terrible service !!

@TPG_Telecom Hi I’ve DMd you as suggested. I’m also trying to connect to your tech staff again, unsuccessfully. This is remarkably frustrating. I’d very much appreciate if someone could fix this.

@TPG_Telecom you’re now charging me for a service you’re not providing. I think in most circles that’s called stealing

@TPG_Telecom My customer no is 6955053

@TPG_Telecom It’s OK now. Don’t know what the problem was.

@TPG_Telecom Great. I’m leaving Australia for good this December. I want to know how to stop my service by December 10th. How early should I ask for suspension? What to do?

@TPG_Telecom no service for last 10 hrs ...

@TPG_Telecom big storm in Sydney this afternoon and my nbn fttc box has been clicking and flashing red ever since with no internet available. Any info on how long the storm outage will last?

@TPG_Telecom I spent 2 hours on the phone to solve an issue you created by negligence and messing around a simple task. And everytime you drop the line & ignore the issue so everytime I have to go through it from the start. Is insane & irresponsible how you treat your customers.

@TPG_Telecom thank you for the reply, the service came back after 5 hours

@TPG_Telecom Hello team, Customer ID: 5170017 Address 14/90 Coogee Bay rd Coogee, NSW 2034 It looks like my internet is down. Could you please advise me. Is there any outage in Coogee at the moment or else?

@TPG_Telecom @1stFive8 We are also down in Blackburn VIC. Since midday today. Any estimated time of resolution?

@TPG_Telecom @LynnD_1401 Is it the same issue causing outage in Taylors Hill?

@TPG_Telecom @LynnD_1401 So service restoration by 7AM tomorrow? 😓

@TPG_Telecom outage in Chatswood now 3hrs +

@TPG_Telecom Trying to link another new service to an existing account. In the end I've signed up for two seperate accounts which is a bit annoying. I've also tried to use the Linked Accounts function on the website to link the two accounts but that fails at the verify identity part.

@TPG_Telecom How do I report our company website as being SAFE to Optus? We had an issue a few wks ago and all problems have been resolved. It is now 100% clean as indicated by Google & 90+ Virus Security Site checkers. It's still being blocked by Optus / Costing us $10K a week!