TPG Telecom Outage in Brisbane, State of Queensland

@TPG_Telecom My customer no is 6955053

@TPG_Telecom I feel for you nice staff overseas that have to put up with people like me waiting for a solution, I know a number of other TPG customers with the same issue! I’ve also heard that you continue to bill whilst this isn’t resolved. It’s the worst #CustomerExpereince I have ever exp

Currently experiencing the single worst customer experience of my life with @TPG_Telecom NBN connection. Wouldn’t recommend, 2 weeks in and still no closer to a solution

@TPG_Telecom Great. I’m leaving Australia for good this December. I want to know how to stop my service by December 10th. How early should I ask for suspension? What to do?

@TPG_Telecom hello guys, I am experiencing some problems with the service are you able to assist?

@TPG_Telecom your service has been shocking the past few days. Our internet dropped out completely yesterday morning and again today! Not good enough!!

@TPG_Telecom Hi I’ve DMd you as suggested. I’m also trying to connect to your tech staff again, unsuccessfully. This is remarkably frustrating. I’d very much appreciate if someone could fix this.

@TPG_Telecom you’re now charging me for a service you’re not providing. I think in most circles that’s called stealing

@TPG_Telecom our internet has been down for over 24 hours - all attempts to contact you isn’t working. Your new chat system for tech support is doesn’t work. you obviously don’t have enough rescources - get more and let me talk to someone to fix my internet please

Make that 30 TIMES!!!!!!!!!!! @TPG_Telecom @NBN_Australia Your service is UNUSABLE

@TPG_Telecom service I paid $200 in advance for and it’s been extremely frustrating.

I just switched from @Optus to @TPG_Telecom 1 week ago. I ordered my NBN and the modem has arrived, but no one came to instal it after few days. The bloody customer service is terrible, worst than @Optus!! I had to be in chatRoom in line, ticket number 600 and after 9 hours...

@No2Dogma @SecuLawyer @TPG_Telecom You are lucky mate. I’ve never had anything close to that. Sometimes after restarting I can get as high as 10Mb but lately can’t even get that.

@TPG_Telecom @networkoutage Since about 6:30 no NBN and no phone; modem restarted multiple times Please fix

@TPG_Telecom Have checked all of these things, this isn’t my first rodeo. Is there no outage on your end or what? Could do without the pointless run around.

@thatmouthywoman @TPG_Telecom My account had exactly the same issue as yours, was also hacked I was referred to #tech_louis on Instagram he recovered my account for me contact him I'm sure he'll help you

I go online to find a solution. I can't. I call Customer Service. So far, I've been waiting on the phone for 45 mins. It appears @TPG_Telecom can spare no expense or effort to get their money, but invest in enough staff at Customer Service? Nah. Takes away from profits, right?

The other day, my bank account got hacked so had to call the bank, who then proceeded to cancel my card. Last night, my mobile phone company sent me an email, they tried to take payment but couldn't. Since 11pm I've received 3 emails and 2 texts. @TPG_Telecom

@TPG_Telecom anyone else email gone down and tpg asking for password? I rang tpg apparently a number of people are ringing in. last time this happened I was out of emails for 5 days

@TPG_Telecom What is going on? Is my email doing down now a monthly occurrence? This is becoming a joke

@TPG_Telecom Well, for starters it’s not possible to check a website for outages whilst experiencing an outage.

@TPG_Telecom I’ve had no nbn for 12-24 hrs now. TPG keep putting it on nbnco and they say issue resolved several times but nope. I’m in Potts Point 2011. Anyone else having the same problem? It’s getting ridiculous at this point.

@TPG_Telecom Just did a power cycle on the TPLink white router box. E are back in business. Will check to see if this keeps up and the problem is the white router.