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TPG Telecom

TPG Telecom outages and service status in Sydney, New South Wales

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Full Outage Map
  • TPG Telecom generated 0 outage signals in the last 24 hours around Sydney, including 0 direct reports.
  • The most common problems reported in this area mention E-mail and Internet.
  • 50% E-mail (50%)
  • 50% Internet (50%)

The latest reports from users having issues in Sydney come from postal codes 2015 and 2162 .

TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

Problems in the last 24 hours in Sydney, New South Wales

The chart below shows the number of TPG Telecom reports we have received in the last 24 hours from users in Sydney, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at TPG Telecom. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Sydney, New South Wales

The most recent TPG Telecom outage reports came from the following cities: Sydney.

CityProblem TypeReport Time
Sydney Internet 13 days ago
Sydney E-mail 28 days ago
Sydney Phone 1 month ago
Sydney Internet 1 month ago
Sydney Internet 1 month ago
Sydney Internet 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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TPG Telecom Issues Reports Near Sydney, New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:

  • IainBrewSydney
    Iain Brew (@IainBrewSydney) reported from Sydney, New South Wales

    Now had @TPG_Telecom #HFC 100 #nbn for over a month now. Consistently high speeds regardless of the time of day, no drop outs, great customer service. Credit where credit is due, I’m glad my NBN is working as advertised.

  • kezz78
    Kerrie Barker (@kezz78) reported from Sydney, New South Wales

    So I got my @NBN_Australia service installed today. The technician came within the designated time frame, was really nice and installed the cable way quicker than I thought he would. And now I’m getting 44mbps which is exactly 10x faster than what I had on adsl 🎉 @TPG_Telecom

  • meggsie79
    MEGAN SAMUEL (@meggsie79) reported from Sydney, New South Wales

    @janetbackstage @TPG_Telecom It is actually longer than 22 hours. I first lost access at 10am yesterday. Managed to view a few emails mid-afternoon and it has been down ever since. I have no idea what work is banking up in my email right now

  • arafattehsin
    Arafat Tehsin (@arafattehsin) reported from Sydney, New South Wales

    I am super surprised to experience the quality of broadband in (or around) Sydney -- it still gets disconnected at least 5 times a week. @NBN_Australia and @TPG_Telecom, I'd highly recommend you both to get a better management because it sucks and it really does.

  • ProbalC
    Probal Chakravorty (@ProbalC) reported from Sydney, New South Wales

    Avoid @TPG_Telecom if you can. This is a company with a " i don't care" attitude for their customer, nonchalant,unresponsive

  • _carlos_felipe
    Carlos Felipe (@_carlos_felipe) reported from Sydney, New South Wales

    @TPG_Telecom @TPG_Telecom Once again Jhoey... it’s 2PM and I haven’t received the phone call you promised above. You don’t learn. @Aussie_BB, if you can install a new internet connection at Rhodes on the 11th of September... congrats... I’m your new customer.

  • JLSGardiner
    James Gardiner (@JLSGardiner) reported from Sydney, New South Wales

    @TPG_Telecom can someone please resolve the issues with my NBN. It has been almost a week this time. I have had numoutous conversations and visits from your technicians without the issue being fixed. Unfortunately this is the 5th time this year we’ve had a material outage.

  • emersoncmartins
    Emerson Martins (@emersoncmartins) reported from Sydney, New South Wales

    @TPG_Telecom This is not true. I never had this velocity to download. Just tried again and the velocity is 25 mbp.

  • arafattehsin
    Arafat Tehsin (@arafattehsin) reported from Sydney, New South Wales

    @TPG_Telecom What a standard (low) level response is this. I had a long chat with your support engineer who has no idea what could go wrong therefore, he raised a complain for NBN and other teams (which he did not tell me about) @NBN_Australia

  • ProbalC
    Probal Chakravorty (@ProbalC) reported from Sydney, New South Wales

    Almost 20 days @TPG_Telecom could not deliver a modem..confusion,promises, no update, silence and frustration. Absolutely customer unfriendly organisation with fake processes being in place.. shall I go to @Optus or @Telstra now..who can help me?

  • Skymasterfunk
    Alex Thornton (@Skymasterfunk) reported from Sydney, New South Wales

    @TPG_Telecom do you know how long the current planned outage in NSW Newtown area will last?

  • Skymasterfunk
    Alex Thornton (@Skymasterfunk) reported from Sydney, New South Wales

    Thank you @TPG_Telecom for diagnosing and turning around a broken line and internet connection within 24hrs. Great customer communication that kept me updated. #customerservice

  • r_lusheeee
    Christina Rose (@r_lusheeee) reported from Sydney, New South Wales

    @TPG_Telecom why do I have so much time to Twitter my frustrations with TPG? Because I’m on hold & you still cannot resolve phone issues #notHappy

  • rodrigoelp
    Rod (@rodrigoelp) reported from Sydney, New South Wales

    @TPG_Telecom Interesting. I don’t understand how the line went down but I will wait for the investigation. I guess this problem is a stronger symptom of what I reported the other day (very slow connection)

  • rodrigoelp
    Rod (@rodrigoelp) reported from Sydney, New South Wales

    @TPG_Telecom Definitely not working. The NBN router has the flashing red light for link. Unfortunately I don’t have a way to log into this modem as I didn’t receive a configuration for it. Very tempted to just request my configuration from you and debug it myself

  • jayohaychen
    john foster (@jayohaychen) reported from Sydney, New South Wales

    I’m trying to work from home and discover my internet is down. I go to the TPG site and find ‘Due to carrier planned maintenance, some customers may experience connection difficulties. @TPG_Telecom apologises for any inconvenience. Outage Started:Friday 15 May 2020, 8:31 AM...

  • Bazzio101
    Bazzio101 (@Bazzio101) reported from Sydney, New South Wales

    @TPG_Telecom Will ~ everything worked perfectly as is until the outage. It has been configured this way since day one and inspected twice by tpg technicians for initial set up.

  • r_lusheeee
    Christina Rose (@r_lusheeee) reported from Sydney, New South Wales

    @TPG_Telecom How many TPG staff do I need to speak to before TPG issues are resolved? #notHappy #TPGisCrap

  • RashmiTrivedi9
    Rashmi Trivedi (@RashmiTrivedi9) reported from Sydney, New South Wales

    @TPG_Telecom Still no call back - internet is still down - is this a signal to move to another provider? Who will pay for loss of my time & productivity?

  • YuDanGu1
    Yu Dan Gu (@YuDanGu1) reported from Sydney, New South Wales

    @TPG_Telecom it's report out of time，not only my home nbn，almost all TPG broadband have same issue. I saw few report on TPG community and Chinese social website

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:

  • GayCarBoys
    GayCarBoys 💉💉💉 💉 (@GayCarBoys) reported

    @TPG_Telecom well, i did send a message but it didn't help much!:)

  • Alyxm666
    Not that Alex (@Alyxm666) reported

    @TPG_Telecom NBN down forest lake Brisbane Qld

  • misullivan
    Michelle Sullivan @mis@aus.social (@misullivan) reported

    @GT_AUS @TPG_Telecom TPG, iiNet and Internode (amongst others) are all the same company now... iiNet has 24x7 customer support.. however does not have 24x7 business support.. as if businesses don’t work 24x7 anymore...!

  • mrbhavani
    Mr SD (@mrbhavani) reported

    @TPG_Telecom Terrible internet connection and on top of that horrible customer support..Have been waiting since an hour and I can only hear amazing useless tips on IVR..If I don't get a call back i will switch to #Origin @originenergy tonight itself!

  • DaveHPT
    Oooh ****** it's DaveHPT 💉💉💉💉 (@DaveHPT) reported

    @TPG_Telecom I moved my mobile number to a different provider last month as I finally realised I had no coverage in the area I live and was paying for nothing since you moved to the Vodafone network. I just got charged again all the same. What gives?

  • telip1977
    ElizabethR (@telip1977) reported

    @TPG_Telecom the @NBN_Australia is unexpectedly down AGAIN in rowville. Any idea when it will be back up again? Also any idea this has been happening so many times over the past few months?

  • em_10
    Red (@em_10) reported

    @TPG_Telecom any issues in Nowra this evening? Internet been off for 1 hour

  • MansotraVishal
    Vishal Mansotra (@MansotraVishal) reported

    @TPG_Telecom 2nd major outage in a month 3023, time to switch, have been a loyal customer for more than 4 years

  • GodAbeg40x
    Don "God Abeg" Billiono (@GodAbeg40x) reported

    If you ever move to Australia dont go near @TPG_Telecom … the slowest internet ever for a developed nation, in the middle of Sydney your speed is 1.4mbps?? Is this 2008?? Trash service

  • sarvarge
    Sarvarge (@sarvarge) reported

    @TPG_Telecom @matt_huffer Also having same issue in South Melbourne