TPG Telecom Outage in Sydney, State of New South Wales

Now had @TPG_Telecom #HFC 100 #nbn for over a month now. Consistently high speeds regardless of the time of day, no drop outs, great customer service. Credit where credit is due, I’m glad my NBN is working as advertised.

@Neil48422865 @EvolvingMeme @WittaTwitta @Zedtwo @NBN_Australia I don't know which alternate universe you live in, but I had 80 kb/s cable before they co-opted it for HFC. I now pay the same for an unreliable 25 kb/s. Fortunately tpg are laying a 100gb/s service in my street so I can leave nbn, and switch to fttp as before turnbull killed it

Today was my last day with @TPG_Telecom mobile. Decided to change after several years to a different service that gives me a lot more for my money (and works without issues so far) Love the fact I can move my number to a different operator without issues

@TPG_Telecom 'Failed to sign in to your account . Server password has been changed .Input changed password. ' I don't want to damage password on my Ipad though .

The year is 2033 I'm still waiting for #TPG to get their email shit organised.

@CynicalAU @Optus @TPG_Telecom Don’t do it @TPG_Telecom are terrible. At present we haven’t had email access for almost 3 days and they seem in no rush to rectify the issue. Also my NBN installation was an experience I’d prefer to forget. 15 missed appointments and sub-standard speeds

@colemanm5k @TPG_Telecom @BigPete009 OMG this outage is killing us. Issues first started appearing on Tuesday. The service was intermittent Wednesday morning & by Wednesday afternoon there was nothing. We have been left in the dark ever since with little to no comms from TPG & keep pushing the ETA for resolution out

@TPG_Telecom @TPG_Telecom don’t “sincerely apologise” because you don’t seem care & it is patronising. Fix the issue & give us our email back, not in 2 hrs, or 15 hours like you are currently estimating. & get real and make visible to your customers the specifics of the issue #tpgfail

@TPG_Telecom Your status link actually tells us nothing. Just that there is no email and you keep@pushing the resolution time out.... most of us have been monitoring this all day #tpgfail

@TPG_Telecom you obviously have no idea what the email issue is or how long to fix it given you keep pushing the ETA resolution time out even more.

@janetbackstage @TPG_Telecom It is actually longer than 22 hours. I first lost access at 10am yesterday. Managed to view a few emails mid-afternoon and it has been down ever since. I have no idea what work is banking up in my email right now

@TPG_Telecom @Babyhire @TPG_Telecom your engineers have been apparently working on this for 24 hours now. For 24 hours I have been receiving emails for work but have no idea what issues are sitting in my inbox waiting to implode

So no problem with the number of players in rural services going from 3 to 2 but telco TPG not allowed to merge with Vodafone whereby the number of mobile players would go from 3 to...3 #joke

@TPG_Telecom Yes it’s all working well now. Hopefully it will work for long time. Because I am having this speed issue every 2 to 3 months. Every time I need to contact your team for testing or support. Thank you for this time.

@TPG_Telecom you have the worst mobile app in this world.. can't see the data usage, cannot see the details, cannot login to account, cannot change password, cannot change the account for auto topup

Appears to be an internet outage in Leichhardt, NBN on TPG, FYI @TPG_Telecom @NBN_Australia #nbn #tpg #leichhardt #connection #internet, thank you

@TPG_Telecom hi guys, internet was supposed to be connected today between 1pm-6pm. 40 mins after deadline and nothing. Help!!!

@ernestjpnsw @NBN_Australia @TPG_Telecom Had the same issue with TPG. Switched to Vodafone NBN and much better quality of service

So I got my @NBN_Australia service installed today. The technician came within the designated time frame, was really nice and installed the cable way quicker than I thought he would. And now I’m getting 44mbps which is exactly 10x faster than what I had on adsl 🎉 @TPG_Telecom

@TPG_Telecom I need to cancel my TPG Internet with account number 6407504. Been calling customer service for 60 mins and not getting connected Kindly assist at the earliest. #TPG #Internet #FTTB

@allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

@TPG_Telecom can someone please resolve the issues with my NBN. It has been almost a week this time. I have had numoutous conversations and visits from your technicians without the issue being fixed. Unfortunately this is the 5th time this year we’ve had a material outage.

@TPG_Telecom Can you please coordinate with NBN and fix the service on Brighton Boulevard in Bondi. This is the 5th serious outage this year which is causing material economic damage to my business. Neighbours paying for your service are also having the same issues. Thank you

@TPG_Telecom Turns out it was a billing issue due to a cancelled card but the walled garden wasn’t making it through our security gateway, ping tests were working though so that’s where the confusion was. Be nice if you guys sent a couple of SMS warning service is getting suspended or paused.

I think my internet can sense the impending #NBN build as it’s absolutely crap! 💩 Wifi won’t connect to more than one device at a time 😡 thanks for nothing @TPG_Telecom #aussieinternetsux

@JohnWren1950 @TPG_Telecom @Telstra @NBN_Australia Have the same problem. Fear the day when I'll be forced onto the substandard #NBN!

@Telstra @tpg has a advised that the Telstra lines used by TPG have cut/damaged by a worker and won’t be restored until 1st April. Not much TPG can do when it’s a Telstra issue.

@TPG_Telecom I am trying to contact you, on 1300 993 011, no luck. Help!

@TPG_Telecom Not to mention that I’m now being charged for a mobile service I cannot use due to faulty sim. The last three weeks dealing with TPG have been incredibly frustrating.

@TPG_Telecom SIM card was only sent after I called on two consecutive days to complain about intermittent sim connectivity. That’s a totally separate issue to having to wait 2.5 WEEKS for an internal port that was meant to take “2-4 hours”.

@telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom

@Telstra It is a TPG account. Took 6 weeks to fix by last week. Lasted 5 days and totally lost again!

@TPG_Telecom I'll admit being stuck on hold for that time was annoying - but once I got the service person, it was resolved pretty quickly.

Half hour on hold with @TPG_Telecom. Sucks.

@ConcertTcrc members check 👀 it out #CancerCouncilNSW & @cancerNSW are calling for #EOIs for the Translational Program Grant (TPG) Scheme to support multi-disciplinary approaches to #cancerresearch. Max. $750,000 pa x 5 yrs per application. Details below 👇🏼@CancerSPHERE

@weezmgk Thanks. Now I recall TPG was building a network that was to be capable of being upraded to 5Gbut all their hardware was Huawei. So they cancelled the lot.

That’s a wrap, with the ASX200 closing 0.50% lower. Telstra closed the day the top perfomer after TPG elected to move away from its mobile network, meanwhile Eclipx Group remained parked at the bottom of the ASX200 after a disappointing update... #asx #marketclose #update

@NBN_Australia It slows down hugely. In fact no one can tell us whether or not we are on TPG FTTB or TPG NBN FTTB. we had letter to say we were on both!

@TPG_Telecom Spoken to your tech support & we: Unplugged re Plugged Ethernet Restarted Modem Hard Reset the modem Reset network settings Attempted to reset the ipconfig Attempted to manually config IP He told me to call microsoft since apparently he doesnt know what else to do

@TPG_Telecom Spoken to your tech support & we: Unplugged re Plugged Ethernet Restarted Modem Hard Reset the modem Reset network settings Attempted to reset the ipconfig Attempted to manually config IP He told me to call microsoft but truth be told its a paid only service & quite expensive

@TPG_Telecom Totally depends on the IP I get allocated, 14.203.x.x or 125.254.x.x you need to collapse AS numbers quicker after buying ISPs. Latency doubles inside your own network depending on the IP I’m allocated.

@TPG_Telecom hi I’m not getting an stable service

@supestw @TPG_Telecom They ain’t responding, all services and phones apparently down. I’m guessing the exchange or something has had some issue due to the storm.

@Telstra has left me feeling furious yet again. Truely the most painful and over priced business that I deal with. #royalcommission #telstra Time to make a complaint then move services to TPG!

@TPG_Telecom my internet is down today. Is it because of Telstra Outages or something else. From minto 2566

@TPG_Telecom can you please contact me regarding the internet outage in darlinghurst it’s been 48hrs

Hey @TPG_Telecom, it seems my internet has a cat syndrome and doesn’t like to get wet. I arrived home to a super slow internet

@TPG_Telecom Please, read the graph, the issue you had yesterday has been resolved aka the circa 9x reduction in latency. Transparency, it’s what customers value, cut n past placating is insulting

@TPG_Telecom do you have an outage brewing? My #Netflix experience is poor today

@TPG_Telecom my connection is super slow. I have to call every 2 months to get my speed fixed. Please provide a decent service.

@TPG_Telecom @_simonryan_ Only to go back and forth numerous times getting nowhere other than gaining more frustration towards this shitty NBN service we pay a premium for.

@NBN_Australia @TPG_Telecom 13 hours later, got a text from @TPG_Telecom letting me know it's possible there is an issue with my internet 🙄 You're both large technology businesses; this is a solvable problem.

@suthodan @Optus @iiNet @TPG_Telecom Try the ombudsman they do exactly the same ,**** all , still trying to find the barcode on the back of their heads .

@alanarnold We apologies for the inconvenience, Alan. We know how frustrating it is to be without a working internet service. There is no known outage in your area as per our service status page. Please DM us your TPG account number or username so we can check this matter further. -Julien

ok 24 hrs later.. net is back up.. thank you @NBN_Australia and @TPG_Telecom, whoever manage to fix it. I just wish things like this can be fixed a lot faster than 24hours in the future.

@TPG_Telecom I have sent you a DM, assistance would be appreciated. I have called 2-3 times the other day, mostly on hold when answered, I was given a very vague answer also was told that the issue should be resolved by midnight yesterday.

@Igor_Petreski_ @TPG_Telecom As I am cancelling all my accounts with @TPG_Telecom, i agree they lack customer service training and cultural adaption to support Australian customers. Beware the painful process of cancellation and the vicious way they will threat you once they can't hold you as a client.

@sckwib @STDMarvin @Cdogggle i used to be part of a little known group named spr and we worked with tpg at one point until they decided to **** us over, my friend who was part of a similar group called bcc said the same thing happened to them so i assumed its something they do

@2011DerrickRose @LBJgoat_talk @NBAPaint1 Defensively they’ve been pretty close. Offensively Lebron without a doubt has been better. Kawhi is having the worst shooting season of his career so far. He has improved his playmaking, averaging a career high in apg but with that he’s also easilyaveraging a career high in tpg.

@kevinfood2016 @TPG_Telecom Make sure you get them to credit you for every day of lost service. It's possible.