TPG Telecom Outage in Sydney, State of New South Wales

@TPG_Telecom is there an outage in Liverpool MSW area? At first I thought it was a billing issue bit my account is up to date and have not been able to use the internet since midday yesterday.

I’m trying to work from home and discover my internet is down. I go to the TPG site and find ‘Due to carrier planned maintenance, some customers may experience connection difficulties. @TPG_Telecom apologises for any inconvenience. Outage Started:Friday 15 May 2020, 8:31 AM...

.@TPG_Telecom moving this weekend and been trying for days to cancel account. Was considering transferring account to new place but not sure now.

@TPG_Telecom @NBN_Australia Was booked for technician to attend today between 8-12 today and a NO SHOW. No call, email or txt to explain. The usual poor performance.

@TPG_Telecom appreciate times are quite challenging for all right now, however, signal is so so slow and I can’t get hold of you online or on the phone. Trying to work from home is near impossible with this connection speed. Please contact me ASAP.

@TPG_Telecom Your online chat service is extremely poor! I have been waiting for hours to follow up our internet service which should have been activated last Thursday. Please help!

So I haven't had any internet since the 7th and so far @tpg has changed my due date for it being back up twice now. From 4 days to 3 weeks to it now being down for 1 month and 2 weeks ATLEAST.

@t_cutlet @sharnatweets @chrisgatlarge @ninafunnell @EROCAustralia @thebettinaarndt @TPG_Telecom You're assuming that the email is legitimately sent by a person with that address, and that it is actually email, not a web form that creates email-like content. Also that said person works for TPG rather than is simply a customer.

@arafattehsin @TPG_Telecom We have ADSL outage in our area and tpg and telstra have given us March 4th, I mean wth

Rod Sims & his nimrods at @acccgovau have clearly lost their grip on commerical reality if they still think that TPG was going to build their own mobile network... #getaclue

@TPG_Telecom NBN issues in Ryde, but not listed as current outage on website: what’s going on

@TPG_Telecom What a standard (low) level response is this. I had a long chat with your support engineer who has no idea what could go wrong therefore, he raised a complain for NBN and other teams (which he did not tell me about) @NBN_Australia

@NBN_Australia Yes my provider @TPG_Telecom is never responding on the phones so we are still helpless without any clue of when is it going to get resolved.

@TPG_Telecom What a piece of crap. Home made statistics.

Hello @TPG_Telecom internet outage in Sydney South West. Please advise

Will get there guys - internet in our floor (and the whole country it seems, we’re with TPG) is down so can’t properly review on the phone only! #TPG #outage

@TPG_Telecom Interesting. I don’t understand how the line went down but I will wait for the investigation. I guess this problem is a stronger symptom of what I reported the other day (very slow connection)

@TPG_Telecom But this sucks @TPG_Telecom. Slow connection for days and after the reset it literally stopped working completely.

@TPG_Telecom Definitely not working. The NBN router has the flashing red light for link. Unfortunately I don’t have a way to log into this modem as I didn’t receive a configuration for it. Very tempted to just request my configuration from you and debug it myself

I am super surprised to experience the quality of broadband in (or around) Sydney -- it still gets disconnected at least 5 times a week. @NBN_Australia and @TPG_Telecom, I'd highly recommend you both to get a better management because it sucks and it really does.

@VodafoneAU Fantastic... I'm both a @TPG_Telecom customer & a @VodafoneAU customer. Does this mean we can now bundle our contracts together?

@TechGuideAU @VodafoneAU @TPG_Telecom TPG, the worst Telco (even worse than Telstra) and Vodafone, who was/is the smallest mobile carrier in Australia. What benefits could there possibly be?

@TPG_Telecom @TPG_Telecom why am I experiencing the very same issue once again?

@TPG_Telecom is there an outage in Liverpool MSW area? At first I thought it was a billing issue bit my account is up to date and have not been able to use the internet since midday yesterday.

@rovingrob @TPG_Telecom You’ve absolutely outed them here mate, well done. Terrible tactics.

@TPG_Telecom Also addressed to “The Resident”. So can’t be a service message.

@TPG_Telecom @rovingrob I think you're missing the part where he's not your customer. What you've done is absolutely 100% in violation of Consumer Law.

Is it just me or the NBN isn't working/ super slow around Crows Nest/ Wollstonecraft area since afternoon? Hey @TPG_Telecom is there an outage?

It’s hard to impress me with how bad a telco can make its customer service but @TPG_Telecom wow. This wild goose chase and spendif the whole day listening to your hold music is just something else.

@TPG_Telecom I do not need a tech visit, they have come out previously and never resolved anything.