TPG Telecom Outage in Sydney, State of New South Wales

TPG Telecom offers broadband internet, phone, mobile phone and mobile internet service to the public and businesses. Mobile phone service is offered on the Optus mobile network.

 Some problems detected at TPG Telecom

TPG Telecom problems in the last 24 hours in Sydney, State of New South Wales

TPG Telecom Outage Chart in Sydney, State of New South Wales

January 26: Problems at TPG Telecom

TPG Telecom is having issues since 10:00 AM AEST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(73.68%)
E-mail
(7.89%)
Wi-fi
(7.89%)
Total Blackout
(5.26%)
Phone
(5.26%)

TPG Telecom Outage Map Near Sydney, State of New South Wales

The most recent outage reports and issues originated from Sydney and Parramatta.

Sydney Internet
Sydney Internet
Sydney Internet
Sydney Internet
Sydney Wi-fi
Sydney Internet

TPG Telecom in Sydney, State of New South Wales Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

TPG Telecom Issues Reports Near Sydney, State of New South Wales

Latest outage, problems and issue reports in Sydney and nearby locations:
  • rodrigoelp Rod (@rodrigoelp) reported from Sydney, State of New South Wales

    @TPG_Telecom Interesting. I don’t understand how the line went down but I will wait for the investigation. I guess this problem is a stronger symptom of what I reported the other day (very slow connection)

  • rodrigoelp Rod (@rodrigoelp) reported from Sydney, State of New South Wales

    @TPG_Telecom But this sucks @TPG_Telecom. Slow connection for days and after the reset it literally stopped working completely.

  • rodrigoelp Rod (@rodrigoelp) reported from Sydney, State of New South Wales

    @TPG_Telecom Definitely not working. The NBN router has the flashing red light for link. Unfortunately I don’t have a way to log into this modem as I didn’t receive a configuration for it. Very tempted to just request my configuration from you and debug it myself

  • arafattehsin Arafat Tehsin (@arafattehsin) reported from Sydney, State of New South Wales

    I am super surprised to experience the quality of broadband in (or around) Sydney -- it still gets disconnected at least 5 times a week. @NBN_Australia and @TPG_Telecom, I'd highly recommend you both to get a better management because it sucks and it really does.

  • onynz Onynz 🇵🇭🇦🇺 (@onynz) reported from Sydney, State of New South Wales

    With @TPG_Telecom When you are moving home please make sure that you cancel the sercive on your old address since they will still bill you if the change of address does not happen...

  • onynz Onynz 🇵🇭🇦🇺 (@onynz) reported from Sydney, State of New South Wales

    @TPG_Telecom Hi Jhoey.. thanks for the concern and thanks for agreeing that 28 days without service is indeed very frustrating specially during the holiday season.. Ive already decided to cancel my account/order so not sure if providing my details make any diff..

  • parisba Dr Paris BAh! Humbug! (@parisba) reported from Sydney, State of New South Wales

    Stupid TPG FTTB.

  • parisba Dr Paris BAh! Humbug! (@parisba) reported from Sydney, State of New South Wales

    Ah good, our internet in Sydney no longer works. TPG support isn’t very good is it

  • Social_Sunny Sunny Singh 😎 (@Social_Sunny) reported from Sydney, State of New South Wales

    I dunno about @TPG_Telecom now. Signed up in October on a no contract, first 3 months free plan, to test them out. Paid upfront costs. Trying to cancel now cause I moved address and was told no fees on the phone. But now some 3rd party costs they trying to charge me for 🤔

  • emersoncmartins Emerson Martins (@emersoncmartins) reported from Sydney, State of New South Wales

    @TPG_Telecom This is not true. I never had this velocity to download. Just tried again and the velocity is 25 mbp.

  • Taylorville29 Neil Taylor (@Taylorville29) reported from Sydney, State of New South Wales

    @TPG_Telecom @NBN_Australia any danger of my issues being resolved before Xmas or shud I just jump on eBay and invest in a dial up modem #pisspoor

  • Bazzio101 Bazzio101 (@Bazzio101) reported from Sydney, State of New South Wales

    @TPG_Telecom Will ~ everything worked perfectly as is until the outage. It has been configured this way since day one and inspected twice by tpg technicians for initial set up.

  • IainBrewSydney Iain Brew (@IainBrewSydney) reported from Sydney, State of New South Wales

    Now had @TPG_Telecom #HFC 100 #nbn for over a month now. Consistently high speeds regardless of the time of day, no drop outs, great customer service. Credit where credit is due, I’m glad my NBN is working as advertised.

  • NickTrebla 💧Nick Trebla (@NickTrebla) reported from Sydney, State of New South Wales

    @Neil48422865 @EvolvingMeme @WittaTwitta @Zedtwo @NBN_Australia I don't know which alternate universe you live in, but I had 80 kb/s cable before they co-opted it for HFC. I now pay the same for an unreliable 25 kb/s. Fortunately tpg are laying a 100gb/s service in my street so I can leave nbn, and switch to fttp as before turnbull killed it

  • rodrigoelp Rod (@rodrigoelp) reported from Sydney, State of New South Wales

    Today was my last day with @TPG_Telecom mobile. Decided to change after several years to a different service that gives me a lot more for my money (and works without issues so far) Love the fact I can move my number to a different operator without issues

  • choox75 #Jimmy🐓🏉 (@choox75) reported from Sydney, State of New South Wales

    @TPG_Telecom 'Failed to sign in to your account . Server password has been changed .Input changed password. ' I don't want to damage password on my Ipad though .

  • choox75 #Jimmy🐓🏉 (@choox75) reported from Sydney, State of New South Wales

    The year is 2033 I'm still waiting for #TPG to get their email shit organised.

  • meggsie79 MEGAN SAMUEL (@meggsie79) reported from Sydney, State of New South Wales

    @CynicalAU @Optus @TPG_Telecom Don’t do it @TPG_Telecom are terrible. At present we haven’t had email access for almost 3 days and they seem in no rush to rectify the issue. Also my NBN installation was an experience I’d prefer to forget. 15 missed appointments and sub-standard speeds

  • meggsie79 MEGAN SAMUEL (@meggsie79) reported from Sydney, State of New South Wales

    @colemanm5k @TPG_Telecom @BigPete009 OMG this outage is killing us. Issues first started appearing on Tuesday. The service was intermittent Wednesday morning & by Wednesday afternoon there was nothing. We have been left in the dark ever since with little to no comms from TPG & keep pushing the ETA for resolution out

  • meggsie79 MEGAN SAMUEL (@meggsie79) reported from Sydney, State of New South Wales

    @TPG_Telecom @TPG_Telecom don’t “sincerely apologise” because you don’t seem care & it is patronising. Fix the issue & give us our email back, not in 2 hrs, or 15 hours like you are currently estimating. & get real and make visible to your customers the specifics of the issue #tpgfail

  • meggsie79 MEGAN SAMUEL (@meggsie79) reported from Sydney, State of New South Wales

    @TPG_Telecom Your status link actually tells us nothing. Just that there is no email and you keep@pushing the resolution time out.... most of us have been monitoring this all day #tpgfail

  • meggsie79 MEGAN SAMUEL (@meggsie79) reported from Sydney, State of New South Wales

    @TPG_Telecom you obviously have no idea what the email issue is or how long to fix it given you keep pushing the ETA resolution time out even more.

  • meggsie79 MEGAN SAMUEL (@meggsie79) reported from Sydney, State of New South Wales

    @janetbackstage @TPG_Telecom It is actually longer than 22 hours. I first lost access at 10am yesterday. Managed to view a few emails mid-afternoon and it has been down ever since. I have no idea what work is banking up in my email right now

  • meggsie79 MEGAN SAMUEL (@meggsie79) reported from Sydney, State of New South Wales

    @TPG_Telecom @Babyhire @TPG_Telecom your engineers have been apparently working on this for 24 hours now. For 24 hours I have been receiving emails for work but have no idea what issues are sitting in my inbox waiting to implode

  • Matt_Williams67 Matt Williams (@Matt_Williams67) reported from Sydney, State of New South Wales

    So no problem with the number of players in rural services going from 3 to 2 but telco TPG not allowed to merge with Vodafone whereby the number of mobile players would go from 3 to...3 #joke

  • ronakpatel09 Ronak Patel (@ronakpatel09) reported from Sydney, State of New South Wales

    @TPG_Telecom Yes it’s all working well now. Hopefully it will work for long time. Because I am having this speed issue every 2 to 3 months. Every time I need to contact your team for testing or support. Thank you for this time.

  • iklash iklash (@iklash) reported from Sydney, State of New South Wales

    @TPG_Telecom you have the worst mobile app in this world.. can't see the data usage, cannot see the details, cannot login to account, cannot change password, cannot change the account for auto topup

  • rohankleem Rohan Kleem (@rohankleem) reported from Sydney, State of New South Wales

    Appears to be an internet outage in Leichhardt, NBN on TPG, FYI @TPG_Telecom @NBN_Australia #nbn #tpg #leichhardt #connection #internet, thank you

  • dananedmunds Dana Nguyen Edmunds (@dananedmunds) reported from Sydney, State of New South Wales

    @TPG_Telecom hi guys, internet was supposed to be connected today between 1pm-6pm. 40 mins after deadline and nothing. Help!!!

  • meggsie79 MEGAN SAMUEL (@meggsie79) reported from Sydney, State of New South Wales

    @ernestjpnsw @NBN_Australia @TPG_Telecom Had the same issue with TPG. Switched to Vodafone NBN and much better quality of service

  • kezz78 Kerrie Barker (@kezz78) reported from Sydney, State of New South Wales

    So I got my @NBN_Australia service installed today. The technician came within the designated time frame, was really nice and installed the cable way quicker than I thought he would. And now I’m getting 44mbps which is exactly 10x faster than what I had on adsl 🎉 @TPG_Telecom

  • RK281087 Ramakrishnan NK (@RK281087) reported from Sydney, State of New South Wales

    @TPG_Telecom I need to cancel my TPG Internet with account number 6407504. Been calling customer service for 60 mins and not getting connected Kindly assist at the earliest. #TPG #Internet #FTTB

  • murdochsj Scott Murdoch (@murdochsj) reported from Sydney, State of New South Wales

    @allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

  • JLSGardiner James Gardiner (@JLSGardiner) reported from Sydney, State of New South Wales

    @TPG_Telecom can someone please resolve the issues with my NBN. It has been almost a week this time. I have had numoutous conversations and visits from your technicians without the issue being fixed. Unfortunately this is the 5th time this year we’ve had a material outage.

  • JLSGardiner James Gardiner (@JLSGardiner) reported from Sydney, State of New South Wales

    @TPG_Telecom Can you please coordinate with NBN and fix the service on Brighton Boulevard in Bondi. This is the 5th serious outage this year which is causing material economic damage to my business. Neighbours paying for your service are also having the same issues. Thank you

  • MattJamesAus Matt James (@MattJamesAus) reported from Sydney, State of New South Wales

    @TPG_Telecom Turns out it was a billing issue due to a cancelled card but the walled garden wasn’t making it through our security gateway, ping tests were working though so that’s where the confusion was. Be nice if you guys sent a couple of SMS warning service is getting suspended or paused.

  • jodadi_o Jodie Humphries (@jodadi_o) reported from Sydney, State of New South Wales

    I think my internet can sense the impending #NBN build as it’s absolutely crap! 💩 Wifi won’t connect to more than one device at a time 😡 thanks for nothing @TPG_Telecom #aussieinternetsux

  • tallandtrue Robert Fairhead 📚🤔 (@tallandtrue) reported from Sydney, State of New South Wales

    @JohnWren1950 @TPG_Telecom @Telstra @NBN_Australia Have the same problem. Fear the day when I'll be forced onto the substandard #NBN!

  • jamesssydney James Stadnyk (@jamesssydney) reported from Sydney, State of New South Wales

    @Telstra @tpg has a advised that the Telstra lines used by TPG have cut/damaged by a worker and won’t be restored until 1st April. Not much TPG can do when it’s a Telstra issue.

  • PaulDanyluk Paul Danyluk (@PaulDanyluk) reported from Sydney, State of New South Wales

    @TPG_Telecom I am trying to contact you, on 1300 993 011, no luck. Help!

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Sydney, State of New South Wales

    @TPG_Telecom Not to mention that I’m now being charged for a mobile service I cannot use due to faulty sim. The last three weeks dealing with TPG have been incredibly frustrating.

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Sydney, State of New South Wales

    @TPG_Telecom SIM card was only sent after I called on two consecutive days to complain about intermittent sim connectivity. That’s a totally separate issue to having to wait 2.5 WEEKS for an internal port that was meant to take “2-4 hours”.

  • MarkPotten Mark Potten (@MarkPotten) reported from Sydney, State of New South Wales

    @telstra so after being on the phone mostly on hold for 1:02:11 making a formal complaint I was hung up on. I still did not receive my complaint reference number. I guess you really do want me to use another telco such as @Optus or @TPG_Telecom

  • jayandp john ross (@jayandp) reported from Sydney, State of New South Wales

    @Telstra It is a TPG account. Took 6 weeks to fix by last week. Lasted 5 days and totally lost again!

  • cams__thoughts Cameron Edwards (@cams__thoughts) reported from Sydney, State of New South Wales

    @TPG_Telecom I'll admit being stuck on hold for that time was annoying - but once I got the service person, it was resolved pretty quickly.

  • cams__thoughts Cameron Edwards (@cams__thoughts) reported from Sydney, State of New South Wales

    Half hour on hold with @TPG_Telecom. Sucks.

  • ConcertTcrc CONCERT_TCRC (@ConcertTcrc) reported from Sydney, State of New South Wales

    @ConcertTcrc members check 👀 it out #CancerCouncilNSW & @cancerNSW are calling for #EOIs for the Translational Program Grant (TPG) Scheme to support multi-disciplinary approaches to #cancerresearch. Max. $750,000 pa x 5 yrs per application. Details below 👇🏼@CancerSPHERE

  • prleeds Phillip Leeds (@prleeds) reported from Sydney, State of New South Wales

    @weezmgk Thanks. Now I recall TPG was building a network that was to be capable of being upraded to 5Gbut all their hardware was Huawei. So they cancelled the lot.

  • KOSECKodari KOSEC- Kodari Securities (@KOSECKodari) reported from Sydney, State of New South Wales

    That’s a wrap, with the ASX200 closing 0.50% lower. Telstra closed the day the top perfomer after TPG elected to move away from its mobile network, meanwhile Eclipx Group remained parked at the bottom of the ASX200 after a disappointing update... #asx #marketclose #update

  • GayCarBoys GayCarBoys (@GayCarBoys) reported from Sydney, State of New South Wales

    @NBN_Australia It slows down hugely. In fact no one can tell us whether or not we are on TPG FTTB or TPG NBN FTTB. we had letter to say we were on both!

TPG Telecom Issues Reports

Latest outage, problems and issue reports in social media:
  • ThePhilderbeast Philderbeast (@ThePhilderbeast) reported

    @TPG_Telecom And i was also told by a supposedly network engineer "i cant tell you who we buy cvc from, its proprietary knowledge".... you might want to give your phone monkeys some training, or at least teach them to say when they dont know something

  • blowchunx Handing out shit tickets (@blowchunx) reported

    @TPG_Telecom is there an outage in Victoria 3172

  • ThePhilderbeast Philderbeast (@ThePhilderbeast) reported

    @TPG_Telecom You already have my contact details so feel free to call when you ready to stop pretending this is a customer issue and want to fix the problem.

  • ThePhilderbeast Philderbeast (@ThePhilderbeast) reported

    @TPG_Telecom This is a joke. This was clearly demonstrated to be a cvc issues from the beginning. Something you have full control over and can monitor your self. A speed test from an end user has nothing todo with rectifying this issue. 1/2

  • trmbn65 Bryan Beatrez (@trmbn65) reported

    Couldn’t have said it better myself, “I once heard a colleague say if you’ve never missed a flight, then you’re wasting too much time in airports.” #TPG

  • pilotmwangi iMichael (@pilotmwangi) reported

    I love TPG articles and reviews, but this has to be the worst advice I’ve seen from you guys. Bunch of BS actually.

  • Ron90775112 Ron (@Ron90775112) reported

    @thepointsguy Never again will I read an article by Zach Griff at TPG. Sounds like a person who rationalizes his own inability to manage time and makes excuses for such.

  • OrennFellsEsq Orenn Fells (@OrennFellsEsq) reported

    @BESTCEOEU @Bron_Brow @LakerFilmRoom Kemba Walker 2.1 tpg Derrick Rose 2.5 tpg LeBron James 3.95 tpg Dame Lillard 2.8 tpg Chris Paul 2.1 tpg Kyle Lowry 2.7 tpg Donovan Mitchell 2.4 tpg 1 of these things isn’t like the others...go lay down...LBJ needs to cut down on the turnovers & take care of the ball.Period

  • ChrisMusty Chris Musty (@ChrisMusty) reported

    @TPG_Telecom your NBN service is down in Pennant Hills with no DSL sync whatsoever (yes FTTN eesh). Tried looking on the @NBN_Australia website but they are telling me I dont yet have NBN at this address😂. #notsurprised Its been intermittant for 3 days now. #pleasefix

  • DareCoast Dare Cøast (@DareCoast) reported

    @xzRich_ iiNet and TPG are dogshit, have had a lot of problems with Telstra but I’m happy with them now