TPG Telecom Outage in Sydney, State of New South Wales

@TPG_Telecom appreciate times are quite challenging for all right now, however, signal is so so slow and I can’t get hold of you online or on the phone. Trying to work from home is near impossible with this connection speed. Please contact me ASAP.

@TPG_Telecom Your online chat service is extremely poor! I have been waiting for hours to follow up our internet service which should have been activated last Thursday. Please help!

So I haven't had any internet since the 7th and so far @tpg has changed my due date for it being back up twice now. From 4 days to 3 weeks to it now being down for 1 month and 2 weeks ATLEAST.

@t_cutlet @sharnatweets @chrisgatlarge @ninafunnell @EROCAustralia @thebettinaarndt @TPG_Telecom You're assuming that the email is legitimately sent by a person with that address, and that it is actually email, not a web form that creates email-like content. Also that said person works for TPG rather than is simply a customer.

@arafattehsin @TPG_Telecom We have ADSL outage in our area and tpg and telstra have given us March 4th, I mean wth

Rod Sims & his nimrods at @acccgovau have clearly lost their grip on commerical reality if they still think that TPG was going to build their own mobile network... #getaclue

@TPG_Telecom NBN issues in Ryde, but not listed as current outage on website: what’s going on

@TPG_Telecom What a standard (low) level response is this. I had a long chat with your support engineer who has no idea what could go wrong therefore, he raised a complain for NBN and other teams (which he did not tell me about) @NBN_Australia

@NBN_Australia Yes my provider @TPG_Telecom is never responding on the phones so we are still helpless without any clue of when is it going to get resolved.

@TPG_Telecom What a piece of crap. Home made statistics.

Hello @TPG_Telecom internet outage in Sydney South West. Please advise

Will get there guys - internet in our floor (and the whole country it seems, we’re with TPG) is down so can’t properly review on the phone only! #TPG #outage

@TPG_Telecom Interesting. I don’t understand how the line went down but I will wait for the investigation. I guess this problem is a stronger symptom of what I reported the other day (very slow connection)

@TPG_Telecom But this sucks @TPG_Telecom. Slow connection for days and after the reset it literally stopped working completely.

@TPG_Telecom Definitely not working. The NBN router has the flashing red light for link. Unfortunately I don’t have a way to log into this modem as I didn’t receive a configuration for it. Very tempted to just request my configuration from you and debug it myself

I am super surprised to experience the quality of broadband in (or around) Sydney -- it still gets disconnected at least 5 times a week. @NBN_Australia and @TPG_Telecom, I'd highly recommend you both to get a better management because it sucks and it really does.

With @TPG_Telecom When you are moving home please make sure that you cancel the sercive on your old address since they will still bill you if the change of address does not happen...

@TPG_Telecom Hi Jhoey.. thanks for the concern and thanks for agreeing that 28 days without service is indeed very frustrating specially during the holiday season.. Ive already decided to cancel my account/order so not sure if providing my details make any diff..

Stupid TPG FTTB.

Ah good, our internet in Sydney no longer works. TPG support isn’t very good is it

I dunno about @TPG_Telecom now. Signed up in October on a no contract, first 3 months free plan, to test them out. Paid upfront costs. Trying to cancel now cause I moved address and was told no fees on the phone. But now some 3rd party costs they trying to charge me for 🤔

@TPG_Telecom This is not true. I never had this velocity to download. Just tried again and the velocity is 25 mbp.

@TPG_Telecom @NBN_Australia any danger of my issues being resolved before Xmas or shud I just jump on eBay and invest in a dial up modem #pisspoor

@TPG_Telecom Will ~ everything worked perfectly as is until the outage. It has been configured this way since day one and inspected twice by tpg technicians for initial set up.

Now had @TPG_Telecom #HFC 100 #nbn for over a month now. Consistently high speeds regardless of the time of day, no drop outs, great customer service. Credit where credit is due, I’m glad my NBN is working as advertised.

@Neil48422865 @EvolvingMeme @WittaTwitta @Zedtwo @NBN_Australia I don't know which alternate universe you live in, but I had 80 kb/s cable before they co-opted it for HFC. I now pay the same for an unreliable 25 kb/s. Fortunately tpg are laying a 100gb/s service in my street so I can leave nbn, and switch to fttp as before turnbull killed it

Today was my last day with @TPG_Telecom mobile. Decided to change after several years to a different service that gives me a lot more for my money (and works without issues so far) Love the fact I can move my number to a different operator without issues

@TPG_Telecom 'Failed to sign in to your account . Server password has been changed .Input changed password. ' I don't want to damage password on my Ipad though .

The year is 2033 I'm still waiting for #TPG to get their email shit organised.

@CynicalAU @Optus @TPG_Telecom Don’t do it @TPG_Telecom are terrible. At present we haven’t had email access for almost 3 days and they seem in no rush to rectify the issue. Also my NBN installation was an experience I’d prefer to forget. 15 missed appointments and sub-standard speeds

@colemanm5k @TPG_Telecom @BigPete009 OMG this outage is killing us. Issues first started appearing on Tuesday. The service was intermittent Wednesday morning & by Wednesday afternoon there was nothing. We have been left in the dark ever since with little to no comms from TPG & keep pushing the ETA for resolution out

@TPG_Telecom @TPG_Telecom don’t “sincerely apologise” because you don’t seem care & it is patronising. Fix the issue & give us our email back, not in 2 hrs, or 15 hours like you are currently estimating. & get real and make visible to your customers the specifics of the issue #tpgfail

@TPG_Telecom Your status link actually tells us nothing. Just that there is no email and you keep@pushing the resolution time out.... most of us have been monitoring this all day #tpgfail

@TPG_Telecom you obviously have no idea what the email issue is or how long to fix it given you keep pushing the ETA resolution time out even more.

@janetbackstage @TPG_Telecom It is actually longer than 22 hours. I first lost access at 10am yesterday. Managed to view a few emails mid-afternoon and it has been down ever since. I have no idea what work is banking up in my email right now

@TPG_Telecom @Babyhire @TPG_Telecom your engineers have been apparently working on this for 24 hours now. For 24 hours I have been receiving emails for work but have no idea what issues are sitting in my inbox waiting to implode

So no problem with the number of players in rural services going from 3 to 2 but telco TPG not allowed to merge with Vodafone whereby the number of mobile players would go from 3 to...3 #joke

@TPG_Telecom Yes it’s all working well now. Hopefully it will work for long time. Because I am having this speed issue every 2 to 3 months. Every time I need to contact your team for testing or support. Thank you for this time.

@TPG_Telecom you have the worst mobile app in this world.. can't see the data usage, cannot see the details, cannot login to account, cannot change password, cannot change the account for auto topup

Appears to be an internet outage in Leichhardt, NBN on TPG, FYI @TPG_Telecom @NBN_Australia #nbn #tpg #leichhardt #connection #internet, thank you

@TPG_Telecom hi guys, internet was supposed to be connected today between 1pm-6pm. 40 mins after deadline and nothing. Help!!!

@ernestjpnsw @NBN_Australia @TPG_Telecom Had the same issue with TPG. Switched to Vodafone NBN and much better quality of service

So I got my @NBN_Australia service installed today. The technician came within the designated time frame, was really nice and installed the cable way quicker than I thought he would. And now I’m getting 44mbps which is exactly 10x faster than what I had on adsl 🎉 @TPG_Telecom

@TPG_Telecom I need to cancel my TPG Internet with account number 6407504. Been calling customer service for 60 mins and not getting connected Kindly assist at the earliest. #TPG #Internet #FTTB

@allconsuming @NBN_Australia @Optus Optus is by and far the worst. Im with tpg now and it’s okay

@TPG_Telecom can someone please resolve the issues with my NBN. It has been almost a week this time. I have had numoutous conversations and visits from your technicians without the issue being fixed. Unfortunately this is the 5th time this year we’ve had a material outage.

@TPG_Telecom Can you please coordinate with NBN and fix the service on Brighton Boulevard in Bondi. This is the 5th serious outage this year which is causing material economic damage to my business. Neighbours paying for your service are also having the same issues. Thank you

@TPG_Telecom Turns out it was a billing issue due to a cancelled card but the walled garden wasn’t making it through our security gateway, ping tests were working though so that’s where the confusion was. Be nice if you guys sent a couple of SMS warning service is getting suspended or paused.

I think my internet can sense the impending #NBN build as it’s absolutely crap! 💩 Wifi won’t connect to more than one device at a time 😡 thanks for nothing @TPG_Telecom #aussieinternetsux

@JohnWren1950 @TPG_Telecom @Telstra @NBN_Australia Have the same problem. Fear the day when I'll be forced onto the substandard #NBN!

@tpg @TheRiseFund - If you want to pass on a message to Bill & Lori Loughlin from me, it could potentially help them in their case. I am more of a 650-660 guy on the GMAT, and believe that my score was artificially raised to 700 the last time I took the test. If their lawyers look...

Hey @TPG_Telecom our internet is out yet again 😩 Been in the online tech support queue for hours. Can I get some help here please 🙏🏼🙏🏼

@tpg_telecom been with you for less than a week and totally disappointed, failed twice today. Not a service.

"…During the next few years, TPG sold the real estate, reduced inventories and whittled down staff numbers, all of which had the effect of making the dour old retailer appear to have undergone a wondrous financial transformation…"

Several people in our area complaining no internet- TPG &Internode- same NBN Techno changing a switch for neighbour complaint but said- it won’t help his internet! 2 weeks back another NBN techno changed my black box- made no difference! We are all being screwed!!

I have never resorted to this but @TPG_Telecom Not good enough. I have been tethering internet from my phone for HOURS. I get urgent texts to connect new modem. It doesn't work. Now without wifi in a pandemic. I beg you. Pls contact me to rectify. Online chat also doesn't work.

@TPG_Telecom TPG my internet Account 5146935. Connection is horrible please fix!

@TPG_Telecom We have spent 12 hours on hold in the past 2 weeks and still no internet for 2 WEEKS whilst working from home. On hold again for 2 hours to be cut off!!! The worst customer service EVER

@TPG_Telecom hi team, need help with a cancellation of my old account as it was easier to get a new one instead of moving an existing one to new address

@weezmgk More wondering if you got a Huawei device. The router I got from TPG for my non-NBN FTTB service was a Huawei which I immediately replaced with a Cisco 897VA.