Telstra Outage Report in Boyne Island, Gladstone, Queensland

Problems in the last 24 hours in Boyne Island, Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Boyne Island, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (35%)
• E-mail (9%)
• Wi-fi (9%)
• Total Blackout (4%)
• TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anthony Strahan (@Ant_Strahan) reported 5 minutes ago

  @Telstra What do you mean the modem? And what about potential congestion on the network. Could that slow things down?

• 
  Skyliee (@SkylieWilde) reported 10 minutes ago

  @Telstra I've troubleshooted and tried turning it off at the modem, but it will still cut out multiple times a day. Lucky to get a solid hour where it doesn't stop working.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 11 minutes ago

  @Telstra Let’s start with trying to turn on international day pass. Data in but I need wifi to activate? Logged into the Telstra app but I need to “return to the Telstra app” to confirm my iD? That’s a terrible customer experience and I shouldn’t have to explain why it’s bad.

• 
  thealphaswarmer (@thealphaswarmer) reported 12 minutes ago

  Digicel is the worst network in #Fiji - I hope @Telstra do something about that - go back to #ClaytonChristensens book and introduce some value chain evolution, service is pathetic and the coverage is intermittent and this is consensual go ask a sample dataset of 5000 people!

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 15 minutes ago

  @Telstra Why can I not connect with someone in the app’s chat service?

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 16 minutes ago

  @GhostofBen22 @fictillius @Telstra You miss the point. I had great reception. Then it dropped when I changed nothing. After hours of conversations w/ Telstra they conceded there was a maintenance issue they were not reporting on their service status page. After several more hours I got a year’s credit.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 17 minutes ago

  @Telstra I can’t call you and the app “help” service asks me to call. Which I can’t do.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 18 minutes ago

  @fictillius @Telstra What’s an “at home allowance”? Fyi I don’t have a tv and I’ll never go Telstra for nbn. Even though my wholesaler buys it from Telstra because they’re 30m away.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 20 minutes ago

  @Telstra Another free #cxtip for you. After a very long text chat with one support person I shouldn’t be asked to then contact the “billing team”. There should be one customer service conversation, not be passed from “team” to “team”. It’s not a customers job to integrate your service.

• 
  Joe Ortenzi 🇨🇦 🇮🇹 🇦🇺 (@wheelyweb) reported 21 minutes ago

  @Telstra I highly recommend it be tested across the international date line. And to rewrite all the app automated messages to be accurate. Not a good look being told I needed to phone when the real issue was there was no chat people to support my need to make calls while overseas. #cxfail