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Telstra

Telstra Outage Report in Canberra, ACT

Why is my Telstra service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Canberra come from postal codes 2600 and 2601 .

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Full Outage Map

Problems in the last 24 hours in Canberra, ACT

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Canberra, ACT and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  • 41% Internet (41%)
  • 36% Phone (36%)
  • 9% Wi-fi (9%)
  • 8% E-mail (8%)
  • 4% Total Blackout (4%)
  • 2% TV (2%)

Live Outage Map Near Canberra, ACT

The most recent Telstra outage reports came from the following cities: Canberra.

CityProblem TypeReport Time
Canberra E-mail 16 hours ago
Canberra Phone 27 days ago
Canberra Internet 1 month ago
Canberra Phone 2 months ago
Canberra Phone 2 months ago
Canberra Phone 3 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Canberra, ACT

Latest outage, problems and issue reports in Canberra and nearby locations:

  • e_Wasp
    eWasp (@e_Wasp) reported from Canberra, ACT

    Hotline message bank issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

  • JoshuaWithers
    Josh Withers (@JoshuaWithers) reported from Canberra, ACT

    @jendudley Apparently the current Telstra offering isn’t terrible either. I just like being out of a contract, and not with Telstra.

  • _kieranoconnor
    Kieran O'Connor (@_kieranoconnor) reported from Canberra, ACT

    @Telstra I think the reception issue has cleared itself up :) but traded it for a physical phone problem (volume for speaker in calls isn't loud at all). I'm on a plan with a @googledownunder Google Pixel XL

  • MartinAnne139
    Annie Martin AM (@MartinAnne139) reported from Canberra, ACT

    Dear @Telstra I would like to say a big thank you to the staff member who rang my 91 yr old Dad and 89 yr old Mum and informed them they would be turning off their service Re them not understanding the NBN. This is unacceptable contact me thanks

  • woolnough
    Woolnough ⚓ (@woolnough) reported from Canberra, ACT

    On Telstra? Visual voicemail not working? No-one can help you? SMS "STATE" (without quote marks) to 125100474 I've been missing messages for weeks and no-one could fix it. FINALLY solved! #telstra #iphone #visualvoicemail

  • hgo7627
    HG (@hgo7627) reported from Canberra, ACT

    @Telstra Spoke with @Telstra today. The start point is a new modem. Arriving Friday. I fear the problem is actually because of FTTN rather than FTTH.

  • m0457356748
    David White (@m0457356748) reported from Canberra, ACT

    @Telstra This is specific to my phone due to errors made by Telstra while trying to move my phone from one office to another. Please see ticket 07549342

  • MartinAnne139
    Annie Martin AM (@MartinAnne139) reported from Canberra, ACT

    @Telstra This is not much help as this has been going on for weeks so I suggest you contact the nbn and get this sorted thank you. Such failures around communication when dealing with the elderly some like my parents have no idea about this.

  • m0457356748
    David White (@m0457356748) reported from Canberra, ACT

    @Telstra @telstra big thanks to Daniel in the Australian Faults Team who successfully resolved our phone problems after 3+ days of no phones. Great to speak with someone in Australia. Daniel listened and took action to resolve the problems.

  • Malarndirri19
    malarndirri mccarthy (@Malarndirri19) reported from Canberra, ACT

    @Telstra Thanks for the update Telstra & staff. Could you confirm the length of outage and locations impacted please. Yamalu Malarndirri

  • VK1MIC
    Wade (@VK1MIC) reported from Canberra, ACT

    @DropTableFoxes @xssfox Yeah the biggest hurdle here in aus is the $$ of data. I keep a 5gb 12 month Telstra prepaid in my little android phone I use for radio stuff. But they are just too damn $$ for the extra. The haps are hard to get now - good for Aredn too

  • Dr_FaithG
    Faith Gordon (@Dr_FaithG) reported from Canberra, ACT

    @MartinAnne139 @Telstra This is terrible. And in the run up to holiday season and in the middle of a pandemic….

  • e_Wasp
    eWasp (@e_Wasp) reported from Canberra, ACT

    Telstra technical issue! We are currently experiencing an issue with message bank on the Hotline number, we are working with Telstra to resolve the issue. Thank you for your patience. The eWasp Team CoreEnviro Solutions

  • m0457356748
    David White (@m0457356748) reported from Canberra, ACT

    @Telstra Hi @telstra our service is still down. No call. No follow up from your Australian based support. Please help.

  • giddeygirl
    Giddey with Autumn Wind (@giddeygirl) reported from Canberra, ACT

    Trying to find the woman who lost her bridge, in the recent floods, NSW, in a remote location, no help from Telstra. Anyone know her?

  • bridgettilley
    Bridget Tilley (@bridgettilley) reported from Canberra, ACT

    Hi @Telstra I just received a robo call telling me my internet will be disconnected today to fix a problem ( I don’t have a problem). I’m an @iiNet customer with @NBN_Australia in Belconnen area Canberra. Could you pls advise ?

  • ianmcd85
    Ian McDonald (@ianmcd85) reported from Canberra, ACT

    @katsinsight @Isabellep71 @Telstra Wow / the exact script i was given!! Poor form telstra

  • Diamondback1949
    Antifa Maynard G Krebs (@Diamondback1949) reported from Canberra, ACT

    @SpottyBalfour @Telstra Yes. It’s too funny. Totally inappropriate for a corporate behemoth. Needs more dour. Get a dour media consultant. Needs more 1980’s pretentious ****.

  • MichaelGT
    Michael T (@MichaelGT) reported from Canberra, ACT

    @telstra #telstra intermittent mobile service today in Curtin ACT. Down to one bar. Have missed several calls. Not good enough Telstra.

  • Lindamatija25
    Linda Matija (@Lindamatija25) reported from Canberra, ACT

    @RedFiddler Am thinking of switching to Telstra for mobile as coverage by other providers is crap when you travel regionally.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • anthony_demarco
    Anthony De Marco (@anthony_demarco) reported

    @Richard68486556 @Telstra Just came to make the same complaint. Go through the customer lip service routine of turn it off and on, do a speed test, no change, we'll investigate. Finding other providers with better prices, better speeds and better reviews. Might be time to jump ship!

  • nathanthorson
    Thorson *🏆 (@nathanthorson) reported

    @Dk3Kbball @lukerhn @Telstra I just think I went at the worst time. Was the weekend after the new iPhone came out

  • twcau
    #MaskUpAndGetBoosted (Michael) (@twcau) reported

    @braskic @Telstra Compared to the others, best of a bad bunch. For the most part, things just always work. Store staff are fantastic and no nonsense; online support, and web purchase processes are the real let down.

  • toast_ee
    spooky butt stuff (@toast_ee) reported

    @lukerhn @Telstra this is the worst component of any contact centre hold music, the “yOu KnOw YoU cAn Do ThIs OnLiNe” stuff because that is 100% why I’m CALLING

  • nathanthorson
    Thorson *🏆 (@nathanthorson) reported

    @Dk3Kbball @lukerhn @Telstra Had that issue the other week at Optus in Narellan. Went to Macarthur when we were done there and was only 30 miutes.

  • micksickles
    Michael Cleef (@micksickles) reported

    @Telstra so not only has your system ****** up activation of my new phone, it's now deactivated my old one, leaving me without a service. Can someone unfuck this pronto. I do not want to visit a store. I just want my service to work like it is supposed to.

  • P392SUM
    Colin (@P392SUM) reported

    @TomWatt91 @Telstra You’ve cut them enough slack already. From experience I’d suggest starting something with the Ombudsman – otherwise time will tick on with you waiting and you’ll end up wondering why you didn’t register the complaint in the first place. Also include CEO @andy_penn

  • iabanon
    The Chained Typist (@iabanon) reported

    @AjaanMark Telstra can get in the bin. I’ll never go with them again. So I guess vodaphone.

  • Demons_Wow
    Demons (@Demons_Wow) reported

    @Telstra internet seems to be extremely slow all of a sudden in pimpama Queensland, devices are connects but nothing loads

  • Demons_Wow
    Demons (@Demons_Wow) reported

    @Telstra I’ve restated the modem a few times, left it off for several minutes and then turned it back on, still a very slow connection, it just randomly happened after being gone all night