Telstra outages and service status in Brisbane, Queensland
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
Full Outage Map
- Telstra generated 1 outage signal in the last 24 hours around Brisbane, including 1 direct report.
- The most common problems reported in this area mention Phone, Internet, and Total Blackout.
- The most recent signal from this area was received Jul 10, 12:52 PM GMT+10.
- Phone (65%)
- Internet (18%)
- Total Blackout (11%)
- E-mail (3%)
- Wi-fi (3%)
The latest reports from users having issues in Brisbane come from postal codes 4000 , 4006 , 4152 , 4102 , 4169 , 4101 , 4118 and 4178 .
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Brisbane, Queensland
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Brisbane, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 10: Problems at Telstra
Telstra is having issues since 06:00 PM AEST. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Brisbane, Queensland
The most recent Telstra outage reports came from the following cities: Brisbane.
| City | Problem Type | Report Time |
|---|---|---|
 Brisbane
|
Phone | 11 hours ago |
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Brisbane
|
Phone | 1 day ago |
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Brisbane
|
Phone | 1 day ago |
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Brisbane
|
Phone | 2 days ago |
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Brisbane
|
Phone | 2 days ago |
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Brisbane
|
Phone | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telstra Issues Reports Near Brisbane, Queensland
Latest outage, problems and issue reports in Brisbane and nearby locations:
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Tom (@_tomthorpe_) reported from Brisbane, Queensland@Telstra why did Telstra the gap shut down? It was great for us in western Brisbane.
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Dr. Mike Todorovic (@drmiketodorovic) reported from Brisbane, QueenslandSo @Telstra support centre won’t answer my calls. They direct me to the app. The person on the app literally says “I’m not sure what’s going on” and says I need to call the support centre. I don’t usually complain but this is the worst service I have ever received. #telstra
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Ben Preece (@Ben_Preece) reported from Brisbane, Queensland@Telstra I’ve been talking to him for two hours. He was impossible, ignoring my actual issue and told to wait 24 hours. I HAVE ALREADY WAITED 24 HOURS FFS!!!!!!! He has completely wasted my morning.
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Craig Chiffers 📞 (@cchiffers) reported from Brisbane, QueenslandHey @Telstra - something is broken in the Brisbane CBD with mobile internet
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TAJ PABARI 🇦🇺 (@tajpmahal) reported from Brisbane, Queensland@VodafoneAU poor form guys. Office modem you supplied faulty - 2 weeks of back and forth, 2 hours on hold yesterday, no solution on how to pickup new modem. First day w/ @Telstra NBN today. You lost a loyal customer of 8 years. 7 mobile + NBN connections @VodafoneAU
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Melanie (@littleredwrites) reported from Brisbane, Queensland@Telstra @NBN_Australia outage in 4304 QLD.
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iambenslater (@iambenslater) reported from Brisbane, Queensland@AKtech2021 @Telstra Can’t :-( Only have the Telstra Cable NBN Service in our area :-( sucks.
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Lisa (@skwirezee) reported from Brisbane, Queensland@Telstra @Telstra it is now Sunday, still no internet. Still no real help, just going over old ground. Abysmal.
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michael scully (@scully65) reported from Brisbane, Queensland@Telstra Greg! I apologize! But I tend to lose my temper every time we have contact. Suggestion: I believe there is a correlation between your mass-mailings (paper and digital) and your service line traffic. You might study the relationship and adjust accordingly.
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Mire Madra (@MireMadra) reported from Brisbane, QueenslandRang @telstra support agent, says I’ll check your email account, does do, comes back and requests I try the account now. Still the same. Service agent says take ya phone to Telstra store. I explain not phone however computer. Well take it to a store or pay for service by phone
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Rae Allen (@raeallen) reported from Brisbane, QueenslandTalking to a Telstra technician about some upgrades to my data service hardware Technician: What's you landline number Me: no idea, never bothered to plug a handset in
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Mire Madra (@MireMadra) reported from Brisbane, Queensland@Telstra Just opens up My Telstra app on my phone. Tried to login to Telstra plus on the computers - same Gail. Enter user name, hit continue, browser goes off to Lanka land. No error message, no indicator of any activity.
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Lisa (@skwirezee) reported from Brisbane, Queensland@Telstra your messaging service doesn’t work; I was in hold and the call was disconnected at your end; I have been into the Telstra shop; and am on chat for over an hour with 3 different agents. Still no help and no internet. We need it for our work!!!!
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🚁BrendanDwyer #Veteran (@Dudebank) reported from Brisbane, Queensland@simonahac @Telstra Australia is a backwater nation re internet. That is just ridiculous. I'm on my around Oz road trip and Vodaphone have been woeful the whole way. Their claim "we have works in that area" is just BS and getting old. I contacted the Ombudsman on it. Many more telco problems here.
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Jase Clamp (@jaseclamp) reported from Brisbane, Queensland@telstra review my chat support transcript and tell me why its not appalling, infuriating & utterly negligent. Phone line down 4 months. Kids can't dial 000. Your chat support ppl detect the fault and do absolutely nothing to resolve.
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D (@etredoo) reported from Brisbane, Queensland@optus HUGE MASSIVE THANK YOU for being the provider that got our NBN installed in less than 2 weeks. No text messages back and forth for 6 weeks just amazing service! @Telstra you need to take a leaf out of their book 6 weeks of bullshit vs 2 weeks and NBN installed #yesoptus
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D (@etredoo) reported from Brisbane, Queensland@Telstra have been trying to speak to a human for over a month to get NBN installed and wow 1000 messages “like texting a friend” what a joke! 1 month of circles! This is the worst customer service experience EVER!! #whereismynbn
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Paul Travers (@paultravers007) reported from Brisbane, Queensland@Telstra I think it will be sorted on 10 July. Five week delay from order to installation of internet in Brisbane. I think my order got lost. And lots if phone time to find out just what was going on. Not without its problems for me. Fingers crossed for 10 July 2020. Paul
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Rahul (@wildnez) reported from Brisbane, Queensland@Telstra @TelstraBcast why am I receiving bills from you? I am not even a customer, I do not use your services except for a pre-paid sim. See below: ACCOUNT NUMBER 2000 70685 8774 BILL NUMBER 163 0778 161
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IanRob (@IanRobert_60) reported from Brisbane, Queensland@Telstra Sorry I couldn’t reply because 3G is intermittent in Woodgate as well. When it all came back on it wasn’t relevant . Pretty poor really when infrastructure’s already in place
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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Savas (@savasmelb) reportedNeil fled the country despite footage showing him near Telstra infrastructure. What role did Neil have to play in the outage? The public has a right to know!
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Leighton Jenkins 🚴☕ 🇦🇺🏴 (@1stLeighton) reported@MikeCarlton01 @Telstra Even if they were told about the possibility of the issue it would take 12-18 months to fix this - that’s how complex this stuff is And as for the CEO being overseas - she’ll be back within 48 hours- that’s the reality of how far away we are from Europe
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freedom86 (@controlreversal) reported@madwixxy **** off you stupid ****. Your anger should be towards Telstra firing Australian workers you ****. As for her refusal to apologise good on her. Albo doesn't apologise for his repeated lies so why should she?
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Michael James (@chrissgx1) reported@SkyNewsAust Privatisation of Telstra was serious mistake. Now Australia has no longer any redundancy in Telecommunications every private mobile provider doing all in cheap ways not even provide backup power to mobile networks when power fails and Mobile Switching fails whole network out.
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Tony Walton (@TheCyclonesSka) reported@Telstra GREEDY ARSEHOLES! Vicki Brady, your head can roll!! You head a greedy company that does not give a **** about its customers. YOU. CAN. GO!!! Arsehole!!
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anthony, underclass prole cat, edwards (@anthony45052793) reported@ruseethruable @MikeCarlton01 @Telstra out here landlines fail the moment the power goes out, no battery or generator backup at our exchange. mobile has 4 hour battery backup. our grid provider, essential energy, likes to schedule regular 8 hour outages for maintenance.
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The Genuine ███ (@genuine_m_) reportedI can't help wondering what the connection to the Telstra outage was as well.
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Michael (@Migel7911) reported@MikeCarlton01 @Telstra @Telstra overpriced piece of **** of a company
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Gizmo (@Gizmologist_) reported@AllBiteNoBark88 Actually. that Telstra outage makes sense. I reckon while they were integrating the emergency system they ****** something up to cause the network to not come back online.
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ImoutoImperium (@shionrespecter) reported@caracal_fandom A privatised Telstra didnt fail to build broadband, Sol Trujilio went to John Howard and asked if he could build the network in exchange for having a monopoly and Howard couldn't or wpuldn't approve it.