Telstra Outage Report in Brisbane, Queensland

Problems in the last 24 hours in Brisbane, Queensland

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Brisbane, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

• Internet (41%)
• Phone (36%)
• Wi-fi (9%)
• E-mail (8%)
• Total Blackout (4%)
• TV (2%)

Live Outage Map Near Brisbane, Queensland

The most recent Telstra outage reports came from the following cities: Brisbane.

City	Problem Type	Report Time
Brisbane	E-mail	20 hours ago
Brisbane	Internet	2 days ago
Brisbane	Internet	3 days ago
Brisbane	Internet	3 days ago
Brisbane	Internet	4 days ago
Brisbane	E-mail	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Brisbane, Queensland

Latest outage, problems and issue reports in Brisbane and nearby locations:

• 
  Paul Woodward (@woodwarp) reported 4 minutes ago from Brisbane, Queensland

  @Telstra cable outage in Cannon Hill Queensland, please start investigating the issue

• 
  Battling Lefty (@murzo_4) reported 4 minutes ago from Brisbane, Queensland

  @RachelBkr That’s shit. Had the same problem about 2 months ago. Telstra Technician out. New smart modem posted, now I have faster cable wifi than Uzbekistan!!!! #Bingo

• 
  Paul Woodward (@woodwarp) reported 7 minutes ago from Brisbane, Queensland

  @Telstra you have a cable outage effecting multiple customers in Moncrief Road, Cannon Hill, 4170

• 
  Stephen Reeves 🔫 (@smadge1) reported 9 minutes ago from Brisbane, Queensland

  @Telstra Never mind, I finally got the second confirmation!

• 
  Paul Woodward (@woodwarp) reported 12 minutes ago from Brisbane, Queensland

  @Telstra need help to resolve cable outage in Cannon Hill, QLD, 4170

• 
  Luke (@lukerhn) reported 16 minutes ago from Brisbane, Queensland

  It’s taken 30min via @Optus livechat to reset a password and setup online billing. Never thought I’d say this but @Telstra is actually better at customer service

• 
  Kelly Higgins-Devine (@kellyhd) reported 16 minutes ago from Brisbane, Queensland

  @Telstra Thanks. Your techs are back and trying to work out what the problem is.

• 
  Paul Woodward (@woodwarp) reported 18 minutes ago from Brisbane, Queensland

  @Telstra We have contacted your support but they claim nothing can be done until Monday because the team aren’t available until then #telstrafail @Telstra #CustomerExperience #failure

• 
  Paul Woodward (@woodwarp) reported 19 minutes ago from Brisbane, Queensland

  @Telstra you did a scheduled outage and now the whole street (Moncrief Road, Cannon Hill, 4170) Internet is down #outage #telstrafail #notanoutage #itisanoutage

• 
  Paul Woodward (@woodwarp) reported 25 minutes ago from Brisbane, Queensland

  @Telstra still a cable outage effecting multiple customers in Cannon Hill, Brisbane, 4170

• 
  Toddy O (@toddyor73) reported 27 minutes ago from Brisbane, Queensland

  My goodness the attitude and demeanour of the @Telstra staff on this call is appalling. The aggressiveness is shocking and not customer service oriented at all.

• 
  Paul Woodward (@woodwarp) reported 34 minutes ago from Brisbane, Queensland

  @Telstra the whole street still has an outage effecting lots of customers and you refuse to acknowledge it

• 
  Tony Bartlett (@ynot_bart) reported 40 minutes ago from Brisbane, Queensland

  @Telstra But after 3 months of trying to get a resolution, no one calling me back, emails proving our discussions you’ve still cut us off at a massive daily cost and that’s ok! Please can I have the number of someone I can talk to in senior management who is empowered to make a decision

• 
  Paul Woodward (@woodwarp) reported 50 minutes ago from Brisbane, Queensland

  My @Telstra is down and so are all my neighbours after planned maintenance and @Telstra do nothing. Claim there is no outage and put their heads in the sand #TERRIBLE #CustomerService #CustomerExperience

• 
  Paul Woodward (@woodwarp) reported 50 minutes ago from Brisbane, Queensland

  @Telstra after you did scheduled maintenance on our HFC cable you now left the whole street (lots of customers) offline and no one can help until Monday #woeful #Brisbane #telstrafail

• 
  Tony Bartlett (@ynot_bart) reported 51 minutes ago from Brisbane, Queensland

  @Telstra An you please provide me the phone number of someone in Australia that can help me with my complaints

• 
  Reggaeh (@Reggaeh) reported 54 minutes ago from Brisbane, Queensland

  There is only one reason for Telstras poor performance and reduction in dividends, pathetic customer service! All shareholders should be demanding that Telstra lift their game #auspol #Telstra #ASX

• 
  Tony Bartlett (@ynot_bart) reported 54 minutes ago from Brisbane, Queensland

  @Telstra we promise to not interrupt your service, 22 hours on hold to try and fix but you still cut it! Time to speak to the ombudsman @ombud

• 
  Paul Woodward (@woodwarp) reported 56 minutes ago from Brisbane, Queensland

  @Telstra when will you help the multiple customers still effected by a cable outage in Cannon Hill, Brisbane, 4170

• 
  Tony Bartlett (@ynot_bart) reported 59 minutes ago from Brisbane, Queensland

  @Telstra SR1-1923659137071 Promised my service wouldn’t be interrupted whilst we sort it out! Cut off today! Promised to call me back 5 weeks ago, ever happened. Over 22 hours on hold....rubbish

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lisa Petherick (@PetherickLisa) reported 2 minutes ago

  @jriewolod @Telstra My mum has a basic mobile phone, has to renew card each month, having trouble getting into town to pay each month. Been paying $30 per month for years. Apparently she could of been paying 6 or 12 months in advance for a cheaper price but they didn't tell her. Telstra = ripoff

• 
  Christopher Pomfret (@CJPomfret) reported 2 minutes ago

  @Telstra Wouldn’t it be great if a provider was active and contacted the customer and offered better plans rather than leaving them on old plans.

• 
  karen hardie (@karenhardie) reported 3 minutes ago

  @jriewolod @vanOnselenP @Telstra I complained to Telstra when my Father-in-law had an enormous bill as he had dementia and would ring repeatedly- he was on the most expensive plan - the customer complaint team was great and he got a good refund

• 
  Karl (@fubarhouse) reported 6 minutes ago

  My Telstra bill isn’t even due until the end of the week, and today they decided to cut me off without notice… seriously Telstra get it together, your service is “not making anything easier”. That includes renewal options.

• 
  El Pinksto (@Elpinksto) reported 7 minutes ago

  @jriewolod @melaniedoak @Telstra Email the Telephone Industry Ombo. Do not continue with phone calls to their 'service centre'. We got everything back and compo.

• 
  Extreme Evil Left Sewer Rat🐀🐁 (@MinhKular) reported 9 minutes ago

  @DebCansdell @JennaPrice @Telstra And Telstra have it down to a fine art ...🙄

• 
  Justa Guy (@CutAdriftFromOz) reported 12 minutes ago

  @jriewolod @Telstra I don’t subscribe to any pay TV services and I get my internet over nbn Fttc. So, I wanted to remove the the redundant cables attached to my eaves. I asked Optus to remove their’s, no problem. Done same week. I asked Telstra, and it was difficult and no they wouldn’t do it.

• 
  Julian Barlow (@julerin8) reported 14 minutes ago

  @jriewolod @Nesele_Toulouse @Telstra Ombudsman complaint required.

• 
  dizz37 (@dizzle_inc) reported 16 minutes ago

  @jriewolod @Telstra Bloody lucky your a public figure, good to see Telstra reach out but they wouldn’t have otherwise. Hope they can help out further than just $180 🤬

• 
  Bradley Deacon (MAISA)🇦🇺 (@BradleyWDeacon) reported 17 minutes ago from Sydney, New South Wales

  @jriewolod @Telstra Surely they could determine she never used it. Shame on @telstra