Telstra Outage in Windang, Wollongong, State of New South Wales

@stephenradical @Telstra Yep, but despite this Telstra POST you the QR code for it - so stupid.

@__rymac Hmmm i mean it isn’t bad at all. I got 350Mbps+ over 4G with Telstra so I feel 5G should be close to 1Gbit.

@Telstra @andy_penn Imagine if a surgeon went MIA or left the operating room and said they’ll get back to you real soon when they work out your problem. How much longer until our practice @GongSurgical bleeds out because your not able to sort out the provisioning of our phones?

@Telstra That is not true at all. I’ve requested to speak to somebody with no result. It’s poor service.

@Telstra That’s a poor excuse sorry. The phone calls never get through to a human regardless of what you need. Your text service is inadequate and also not a human. The most response I’ve received is on Twitter because it’s public. I fear for my 75 y/o mum dealing with Telstra

@Telstra Calling Telstra only to be disconnected and referred to a text service with a non- human who is incapable of responding to anything off script. No call back.

Trying to solve a @Telstra issue with endless hours on hold, when I get through I get disconnected, no call back- shitty service. I’m starting to doubt any humans work there. Time for a change of service providers!

@Telstra Internet after today’s issue is cutting out. I’ve turned it off for 10 mins, turned it back on, I’ve hit the reset button, it starts to work for a bit and goes off again, I had a similar problem a week ago. Is there a problem in my area? Fairy meadow 2519 NSW

@PhilGould15 Yes..I think it's a Telstra issue

@trivialshite @CoryTalksPod @Telstra Customer Service = Oxymoron 😠

@macsween_prue @Telstra Of course sensible people will hang up on you

@Telstra relocation are still ongoing. Our ‘Connection Manager’ Ankita last contacted me on Thursday to say on Friday our old phone numbers were being cut across from our old address and there would be minimal disruption.Our case ref with her is 2-26877336684. No inward calls since. Help!

Been in my new house 7 weeks & @NBN_Australia keeps canceling & will not give me a reason why. Hopefully @Telstra complaints department can help. #internetsucks

@Telstra_news “Telstra operate the nation’s only 5G network”. I could be wrong, but I’m pretty sure @Optus has 5G too.

@LesStonehouse Faithful to Telstra for 40 years despite our blind loyalty not being reciprocated in quality of service or pricing. Switched to Optus at NBN connection time some years back. Could not be happier with Optus!! Stuff Telstra "and all who ro(r)t in her!!"

@Telstra I’m a patient person. However when my very elderly parents in Kiama are left without a land line for over 20 days & I discover that someone in @telstra or @nbn didn’t create a ‘Task ID’ for the third time in 3 weeks I reach a state of total frustration. Pls help.

@Telstra trying to activate a prepaid service....has now taken more than 24 hours. Not good enough! Please advise!

Telstra. Waiting to have the account activated. Takes up to 4 hours. So far, 2 days. Message from them " There unfortunately is a delay in the activation" No shit Sherlock. Call to complain. " want to lodge a complaint" Sorry, wrong dept, this is billing" transfers me to billing

@mrdanielfeo @Optus @Telstra Agree, 1.5Mbps is terrible.

@LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.

****!!..ABC Tv pixilates till impossible to see, no signal on SBS...won't watch commercial ****..you know why!..Radio : static crap, Telstra's mobile broadband only can get on 1 /10 attempts...THIS is a fluke..Welcome to regional LNP 21st yr / 21st century..the rest will be ****!

Contacting @Telstra support cause they didn't give me my monthly data allowance due to a mistake their end - their response "oh we can give you a bigger plan but need to take off the amount from this month". I didn't GET any data. That's why I'm contacting you.

@Telstra Not much you can do, your entire ‘customer service’ team appear incapable of actually resolving anything and just stall, transfer to another department or hang-up. I’ll raise the issue through formal channels and see what @Optus and @iiNet can provide.

@Telstra hi I’m trying to add my bigpond email too my iPhone please help

@Telstra Don’t know about getting sorted Tori, been wasting my time for the past 8 days spending more than 12 hrs. I get harassed by automated messages threatening that if I don’t call back that my reported fault will be automatically closed off without resolution.

@Telstra If only you had the same sympathy for the pain you put your customers through with trying get technical issues resolved.

@Telstra dealing with the impact of the COVID pandemic is still less of a PITA than trying to get something resembling customer service from you company. @Optus @iiNet surely you can do better.

F$&@ you @Telstra 🤬 Not only do you have BS wait times with agents that hang-up and not call you back but when you finally get someone they say they can’t assist you until Mon and to call back then. Maybe @Optus actual have a semblance of customer service and I should try them!

@Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!

@Telstra @Telstra your service right now is pathetic! Been trying for two days to get a resolution online and the people on the end are incompetent and liars! I’ll definitely be switching networks after this! What am@I paying premium for!!