Telstra Outage in Kiama, State of New South Wales

@Telstra Internet after today’s issue is cutting out. I’ve turned it off for 10 mins, turned it back on, I’ve hit the reset button, it starts to work for a bit and goes off again, I had a similar problem a week ago. Is there a problem in my area? Fairy meadow 2519 NSW

@Telstra is the NBN network down in Gerroa NSW? I get no signal

@PhilGould15 Yes..I think it's a Telstra issue

@trivialshite @CoryTalksPod @Telstra Customer Service = Oxymoron 😠

@macsween_prue @Telstra Of course sensible people will hang up on you

@Telstra relocation are still ongoing. Our ‘Connection Manager’ Ankita last contacted me on Thursday to say on Friday our old phone numbers were being cut across from our old address and there would be minimal disruption.Our case ref with her is 2-26877336684. No inward calls since. Help!

Been in my new house 7 weeks & @NBN_Australia keeps canceling & will not give me a reason why. Hopefully @Telstra complaints department can help. #internetsucks

@Telstra_news “Telstra operate the nation’s only 5G network”. I could be wrong, but I’m pretty sure @Optus has 5G too.

@LesStonehouse Faithful to Telstra for 40 years despite our blind loyalty not being reciprocated in quality of service or pricing. Switched to Optus at NBN connection time some years back. Could not be happier with Optus!! Stuff Telstra "and all who ro(r)t in her!!"

@Telstra I’m a patient person. However when my very elderly parents in Kiama are left without a land line for over 20 days & I discover that someone in @telstra or @nbn didn’t create a ‘Task ID’ for the third time in 3 weeks I reach a state of total frustration. Pls help.

@Telstra trying to activate a prepaid service....has now taken more than 24 hours. Not good enough! Please advise!

Telstra. Waiting to have the account activated. Takes up to 4 hours. So far, 2 days. Message from them " There unfortunately is a delay in the activation" No shit Sherlock. Call to complain. " want to lodge a complaint" Sorry, wrong dept, this is billing" transfers me to billing

@mrdanielfeo @Optus @Telstra Agree, 1.5Mbps is terrible.

@LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.

@Telstra @janehansen2000 This is about cellular and backhaul capacity issues; you already have the metrics on your systems to indicate the issues, @Telstra

@blake_andersson @Telstra @Optus Go Boost Mobile! I’m with them. Same Telstra network, unlimited Apple Music, more data for less. Pre-paid.

@nick_spurway @Telstra 2019 and you get zero roaming data is plain stupid.

@tuppaware @jono_hayward Worth mentioning though that Telstra have removed that note on their outage page.

@nick_spurway @Telstra All carries have issues there. I just think it’s congested AF.

@LoneVaultWander Being in one of the housing estates ruined by @Telstra due to their pair gain nightmare...I never even had proper internet...never had a squad. There is so much of the 2000s people took for granted I never had!

@Liam_J_McIntyre @Optus @Telstra Mate Telstra have been shutdown since the start of covid. Zero service and constantly trying to put you to the online 'bot' service that just goes in circles.

@Telstra Your messaging app doesn't work. I won't be charged due to Telstras inability to allow me to contact to make changes to my account - can you confirm?

@Liam_J_McIntyre @Optus @Telstra Call Taity tech support

Decided to leave @Optus after they informed me they disconnected my phone number I had since I was a child... decided to try @Telstra, even though I'd never wanted to use them before. Now i know why. Literally CAN NOT connect to any help at all. The links to help they say...

It's official! Telstra has managed to construct an app and contact phone network that makes it near on impossible to speak to a real person or get an actual answer to a simple problem. Convoluted, over complicated and frustrating! Well Done! Time to move.

@johnmenadue You can now no longer call a Telstra call centre. Some used to complain they were offshore. I bet they wish them back now. To resolve a bill of her parents my wife had to enter a complaint online; finally to get a call back from a human.

@Telstra our nbn has been dropping in and out for a week. An outage was confirmed & apparently fixed, It it's still not working. When I go online, it keeps routing me back to 132200... Then they send me a text to go online and the loop starts all over again. Help please.

@Telstra Nothing, I tried 5 times but always kept being re directed to your text service that sent me a link that doesn’t help!!

@Telstra Telstra is a shocker. Too big too slow too arrogant.

@MichaelWestBiz @giddeygirl @Telstra Telstra are generally very good, but when they **** up they **** up really bad.