Telstra Outage in Kiama, State of New South Wales

@stephenradical @Telstra Yep, but despite this Telstra POST you the QR code for it - so stupid.

@__rymac Hmmm i mean it isn’t bad at all. I got 350Mbps+ over 4G with Telstra so I feel 5G should be close to 1Gbit.

@Telstra @andy_penn Imagine if a surgeon went MIA or left the operating room and said they’ll get back to you real soon when they work out your problem. How much longer until our practice @GongSurgical bleeds out because your not able to sort out the provisioning of our phones?

@Telstra That is not true at all. I’ve requested to speak to somebody with no result. It’s poor service.

@Telstra That’s a poor excuse sorry. The phone calls never get through to a human regardless of what you need. Your text service is inadequate and also not a human. The most response I’ve received is on Twitter because it’s public. I fear for my 75 y/o mum dealing with Telstra

@Telstra Calling Telstra only to be disconnected and referred to a text service with a non- human who is incapable of responding to anything off script. No call back.

Trying to solve a @Telstra issue with endless hours on hold, when I get through I get disconnected, no call back- shitty service. I’m starting to doubt any humans work there. Time for a change of service providers!

@Telstra Internet after today’s issue is cutting out. I’ve turned it off for 10 mins, turned it back on, I’ve hit the reset button, it starts to work for a bit and goes off again, I had a similar problem a week ago. Is there a problem in my area? Fairy meadow 2519 NSW

@Telstra is the NBN network down in Gerroa NSW? I get no signal

@PhilGould15 Yes..I think it's a Telstra issue

@trivialshite @CoryTalksPod @Telstra Customer Service = Oxymoron 😠

@macsween_prue @Telstra Of course sensible people will hang up on you

@Telstra relocation are still ongoing. Our ‘Connection Manager’ Ankita last contacted me on Thursday to say on Friday our old phone numbers were being cut across from our old address and there would be minimal disruption.Our case ref with her is 2-26877336684. No inward calls since. Help!

Been in my new house 7 weeks & @NBN_Australia keeps canceling & will not give me a reason why. Hopefully @Telstra complaints department can help. #internetsucks

@Telstra_news “Telstra operate the nation’s only 5G network”. I could be wrong, but I’m pretty sure @Optus has 5G too.

@LesStonehouse Faithful to Telstra for 40 years despite our blind loyalty not being reciprocated in quality of service or pricing. Switched to Optus at NBN connection time some years back. Could not be happier with Optus!! Stuff Telstra "and all who ro(r)t in her!!"

@Telstra I’m a patient person. However when my very elderly parents in Kiama are left without a land line for over 20 days & I discover that someone in @telstra or @nbn didn’t create a ‘Task ID’ for the third time in 3 weeks I reach a state of total frustration. Pls help.

@Telstra trying to activate a prepaid service....has now taken more than 24 hours. Not good enough! Please advise!

Telstra. Waiting to have the account activated. Takes up to 4 hours. So far, 2 days. Message from them " There unfortunately is a delay in the activation" No shit Sherlock. Call to complain. " want to lodge a complaint" Sorry, wrong dept, this is billing" transfers me to billing

@mrdanielfeo @Optus @Telstra Agree, 1.5Mbps is terrible.

Our 3rd visit to @Telstra offices today to try and get internet access. Been here over an hour & another 90 minutes to even speak to someone to see if eligible to buy a plan, apparently if you are not employed you are ineligible. Tell me again how markets fix everything?

@Telstra @NicoleCasper74 A DM? Some 17 hours after the fact. The social media team is working about as well as the support service.

@Telstra @PercivalRoad So... basically what you're saying is that you will only service customers if they have a medical emergency or if they lodge a complaint? I guess outsourcing your support services is working out well for you. What a pitiful excuse for a telecommunications provider you've become.

@Telstra Amber, as a customer, it's my prerogative to decide how I'd like to interact with @Telstra. I'm willing to wait to actually speak to a person. And that's the point: #Tel$tra is refusing to let me talk to someone.

@Telstra We have now lodged a complaint so hope to hear back soon

@Telstra How do u make it known its an emergency. My inlaws are elderly with known medical issues...we were on hold for close to 2hrs until we gave up

@krONik @Telstra I drew this cartoon once of a man who had formed a relationship with an IVR system (Telstra was very much on my mind) - he was walking down the aisle in his wedding suit, side by side with the technology I imagined to be an IVR system on a trolley, power cord trailing...

@diva_ex_machina We got our booster from telstra and got an aerial guy to install the aerial - he experimented with facing the aerial at different towers - took about half an hour or experimentation but got it spot on - ours faces town - when we faced it to closest tower it was crap

All I need is you to test it on a wired connection, first speedtest Telstra (Perth) to find your actual upload speed then do another two to Singtel (Singapore) and Telstra (Sydney) Looks like my frame drops to twitch are a side effect of this issue. Send url/results in dm!!

@FeathersMcGee Considered that with Telstra. Only got reception from the far corner of my deck. But then I found Optus gets me minimal service out here, off of Telstra's towers. So got a second sim for my phone. Cheaper.