Telstra Outage in Berry, Shoalhaven Shire, State of New South Wales

@Telstra hi Big T, it appears there is no data on the 4G network around Berry NSW. Please check out and fix ASAP. Ta

@mishyloan @RonniSalt @Telstra That’s awful Michelle. What region are your parents in?

@Telstra is the NBN network down in Gerroa NSW? I get no signal

@LesStonehouse @Telstra @Optus Oh He's. It does seem older folk were totally neglected in all of this. No NBN no phone. Cutoffs before they were ready. Expectations they'd understand it all. Neighbour is nearly 90 and it's been awful trying to keep him connected. All on his own.

bullshit I gave up on everything Telstra many many years ago so go **** yourself

@JaneCaro @Telstra I’ve been without ADSL internet for over week. Only solution Telstra has is change to NBN all will be wonderful! At least I managed to talk them into sending a technician to do just.

@Telstra I am having issues with hackers having access to my bigpond webmail account and compromising my other social medias etc. I’m am trying to change my password but it’s saying My Telstra isn’t available. Is there anything I can do!? Help!!

@Telstra your online service is appalling, it doesn't exist.

@Telstra not only do you not provide 24x7 customer service, you don't seem to know what customer service actually is. Why request a DM and then not reply to that DM when sent to you?

@Telstra why don't you reply to a customer who requires assistance?

@Telstra I have been a pre-paid and postpaid customer for several years, and really don't appreciate what you are inferring with your last comment. I have been at this for more than an hour now, and I CANNOT find any page that will allow me to add a new payment method for that service.

@ANCALERTS My gosh both of you, listen to yourselves. Other providers like Telstra wanted to come in with better service than either of you for far cheaper, and they were told "that's too low". Like the government, both of you pride yourselves in exploiting the nation.

@Telstra I cannot find any page that allows me to Manage Payment Methods, nor Add New Payment Method. If I could, I wouldn't have contacted online support in the first place.

@Telstra I understand that replies may not be instant, but I also don't expect to get zero replies for 20+ minutes. And yes, I want to update CC details for a prepaid service but I cannot find where to do that.

@Telstra What is happening to Internet service in Jervis Bay Area please?

@Telstra Internet not working in Jervis Bay Area and Telstra tells me they are closed until 8 am tomorrow morning. That's not 24x7 service by any stretch.