Optus Outage in The Gibbers, Port Stephens Shire, State of New South Wales

@Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

When @Optus cut off your old phone number, but2 days later haven’t set up the new one, despite calling back into the shop twice. That’s 2 days of not being able to get in touch with kids/school etc starting to wonder whether this was the best network choice. Poor service so far

.@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

@plalor @Optus I thank god every day for my ADSL At least it works 99% of the time. Yes it’s a little slow, but a reboot usually helps with that. FFS it’s 2019🤪! Our NBN has been delayed for 4th time. Now July -Aug this year. Not sure I want it

@ACMilanSydney @G73020484 I pay $20 a month for beINConnect and $15 for Optus Sport. I have rarely had issues with streams and Optus sport, overall package and highlights, is very good. ESPN+ package sounds amazing in the US, unfortunately not offered in Australia. Frustrating that I can’t watch Aleague

@Optus Well done support person. As I predicted, you disabling my data stopped the chat session we were having to try and fix my service.

Ahh @Optus useless as per usual. Tried to get some information, but of course an unplanned outage. "Try again in 24 hrs." However, Roslin in live chat was pleasant to deal with. So there's a plus. There usually isn't any positive to be had.

@optus Can someone in business support please DM me about ongoing problems with my accounts. Your call centres are pleasant enough. They just don't seem able to fix anything and if I charged for the time I wait at the rate I charge my clients I could retire on it.

Optus outage - again !!! #Optus #outage

@Aussie_BB wish I’d tried you rather than the ********* service I’m getting from @Optus. How do I get away from this crap

On shop phone in @Optus dealing w’ new billing system dept who r trying to put me thru 2the old billing system dept, I kid you not. Girl in shop just said let me know if they hang up on you, they sometimes do that for no reason. Reason is love, they’re faceless & couldn’t give a

@Optus Have had #nbn hooked up for a couple of months now, without checking actual speeds anecdotally things appear to be taking twice as long to download compared to ADSL2. Plus, I have to reboot the modem 2-3 times daily, and I currently have no internet at all. Help!

Hey @Optus you might want to check your service at flinders street station Melbourne. There hardly any data connection.

@Optus So I spent three hours last night on phone and chat trying to get a relocation issue solved. You've shut down the email address I've had for 15+ years and you still can't explain to me how I can keep it when I intend to stay with Optus after I move. Questioning my loyalty.

Been 5 days already and @Optus still haven’t activated my NBN service yet. Absolutely poor customer service..... don’t be too excited for NBN if you’re with @Optus 🙄

@Optus after 3 hours on the phone yesterday and two promises that my issue would be resolved and a text message saying it was resolved you can imagine my shock this morning to find that it is still not fixed

@110808J Lol that’s gold. If it’s Telstra for example , I’ll just blob on about Optus they get pissed of and hang up.