Optus Outage in The Gibbers, Port Stephens Shire, State of New South Wales

@bennya_84 It worked for a lot of the prof. era, but it’s clear now it’s a damaging relationship. Move with the times, like you say. For example. Optus’ streaming service has over 800k subscribers, which i recall is more then double Fox. - more emphasis and alignment on domestic 3rd tier...

@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

@a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

@perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

@Optus the worst service ever!!! Only been with you 5 months, took 3 weeks to change our numbers over, not 4 hours. Didn’t mention putting pins on account so someone took 8k from our account. Now we have a 2k phone bill. Time for the ombudsman!

@Optus streaming issue, constantly please check internet... friggin fix ypur issues ....

@Optus wtf is going on with your services . Fetch, hayu, you name it. Keeps saying no internet but we do!!! Going on for days.

I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

@Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

When @Optus cut off your old phone number, but2 days later haven’t set up the new one, despite calling back into the shop twice. That’s 2 days of not being able to get in touch with kids/school etc starting to wonder whether this was the best network choice. Poor service so far

.@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

@plalor @Optus I thank god every day for my ADSL At least it works 99% of the time. Yes it’s a little slow, but a reboot usually helps with that. FFS it’s 2019🤪! Our NBN has been delayed for 4th time. Now July -Aug this year. Not sure I want it

@ACMilanSydney @G73020484 I pay $20 a month for beINConnect and $15 for Optus Sport. I have rarely had issues with streams and Optus sport, overall package and highlights, is very good. ESPN+ package sounds amazing in the US, unfortunately not offered in Australia. Frustrating that I can’t watch Aleague

@Optus Well done support person. As I predicted, you disabling my data stopped the chat session we were having to try and fix my service.

Ahh @Optus useless as per usual. Tried to get some information, but of course an unplanned outage. "Try again in 24 hrs." However, Roslin in live chat was pleasant to deal with. So there's a plus. There usually isn't any positive to be had.

@Optus Hi, Casey. Thanks for your messages. It’s an ongoing problem. It’s nothing to do with outages or modem problems. If you run a NBN service on worn down copper while the rest of the world is on fibre, you’re gonna get consistently poor connectivity.

@hugh_woods Sorry to hear about the issues you're having with the My Optus App. I've tagged this to be reviewed by the relevant teams as feedback. I'd also recommend sending this through directly in the app via More > Feedback so our app development team can investigate - Nard

Anyone else have streaming issues with Optus Sport? Keeps buffering intermittently, usually right when a ball is swung into the box 😡.

Only 1 bar of service in Ballarat @Optus. How is this possible?

How on earth do I have 1 bar of service in the middle of a regional city @Optus? #Ballarst Not good enough.

@Optus @goodyafl The messaging in the app never works for me either

@Optus hey team is there a better way to talk to you about something rather than through the chat function in the app, which never seems to work, and I get asked the same question 5 times by 5 different consultants because they don’t read the full message thread?

@Optus @TimeOutBeats Nah, I find it harder to talk on the phone with the support team. They are based overseas and don’t seem to understand me half the time or vice versa. Could we maybe move the support team to Australia and give jobs to the Australian people, it would help our country so much.

@FL1NTS @Optus Don’t you hate when they try to tell you how they understand and how sorry they are but then they don’t help you after that.

@whoozqueen @Optus Optus mobile usually works great for me, depending where I am. But their home broadband services are dreadful, they need to fix it up or stop charging us.