Optus outages and service status in The Gibbers, New South Wales

Problems in the last 24 hours in The Gibbers, New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in The Gibbers, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Optus Issues Reports Near The Gibbers, New South Wales

Latest outage, problems and issue reports in The Gibbers and nearby locations:

• 
  Nick Wasiliev (@Nick_Wasiliev) reported 41 seconds ago from Fingal Bay, New South Wales

  @bennya_84 It worked for a lot of the prof. era, but it’s clear now it’s a damaging relationship. Move with the times, like you say. For example. Optus’ streaming service has over 800k subscribers, which i recall is more then double Fox. - more emphasis and alignment on domestic 3rd tier...

• 
  Kira (@Kira67469865) reported 6 minutes ago from Ferodale, New South Wales

  @Optus wtf is going on with your services . Fetch, hayu, you name it. Keeps saying no internet but we do!!! Going on for days.

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  melanie morgan (@melanie_mogs) reported 14 minutes ago from Fingal Bay, New South Wales

  @Optus the worst service ever!!! Only been with you 5 months, took 3 weeks to change our numbers over, not 4 hours. Didn’t mention putting pins on account so someone took 8k from our account. Now we have a 2k phone bill. Time for the ombudsman!

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  Kira (@Kira67469865) reported 17 minutes ago from Ferodale, New South Wales

  @Optus streaming issue, constantly please check internet... friggin fix ypur issues ....

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  melanie morgan (@melanie_mogs) reported 33 minutes ago from Fingal Bay, New South Wales

  When @Optus cut off your old phone number, but2 days later haven’t set up the new one, despite calling back into the shop twice. That’s 2 days of not being able to get in touch with kids/school etc starting to wonder whether this was the best network choice. Poor service so far

• 
  Andy Jacobs (@andyj150) reported 36 minutes ago from Port Stephens, New South Wales

  Dear @ParamountPlusAU At 12.53pm a tradesmans radio innocently gave away the Socceroos efforts this morning, thereby breaking my media Blackout while waiting for P+ to upload the replay. IMO the app in its current state is not useful for football fans. Please be like #Optus

• 
  Kirrilly Thompson (@DrKirrilly) reported 56 minutes ago from Port Stephens, New South Wales

  @abc730 @arielbogle Online tenancy, rental and property management software is collecting more extensive personal data than Optus, including birth certificates, passports and personal histories. Let's hope they are doubling down on cyber security.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nina Nikolic 💫 Kerri (@kidkerrigan) reported 3 minutes ago

  @DeadSlugg @Aussie_BB 🫠 from Telstra to Optus to internode to iinet to Aussie bb but honestly you’re probably right if the don’t get their stuff together. It always starts the same, then you see the customer service start to deteriorate, then the service. Who are you with now?

• 
  ‏‎آســــᷦــᷧــᷤــⷶـــاز (@sjq_76) reported 4 minutes ago

  @TheBarmyArmy I have never seen such an ugly stadium before. MCG and Optus are 1000 times better than this ground.

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  🌵 (@macar0n55) reported 9 minutes ago

  i am founder of the protect and respect all customer service workers club BUT OPTUS CUSTOMER SERVICE ACTUALLY NEED TO JUST GIVE UP

• 
  Kevin Chen (@Defiantclient2) reported 10 minutes ago

  @antti_engineer @Telstra Signal strength is logarithmic. An additional 3 dBm can be a big difference. @Optus, a partner of Starlink, is claiming that the -115 dBm level is essentially unusable. And there are live measurements where Starlink hovers slightly above and below that number. Also, just look at the measurement in your own app there. The -112 dBm is about bordering going dark red and your own app describes -112 dBm as "Poor".

• 
  Sarisa sandy Lindsay (@LindsaySarisa) reported 11 minutes ago

  0423 855 331scam my number group business all NSW Australia network Optus Telstra Vodafone gang internet NSW

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  outbreezy (@outbreezyWC) reported 16 minutes ago

  one of the main things preventing the Dockers from turning Optus Stadium into a “fortress” is West Coast being historically bad. it’s actually unintentionally sabotaging Freo because teams gain so much confidence when they play here against the Eagles

• 
  Juan Calderon (@JuanCal41039133) reported 17 minutes ago

  @optus_help @Optus @choiceaustralia How a 1-month travel phone plan in Australia turned into 22 months of charges I can’t cancel. I bought a 1-month travel phone plan in June 2024. Never used it again and now nearly two years later, I’m still being charged monthly and they still don’t let me cancel. I have already attempted to resolve this through normal customer support channels and need assistance escalating this issue. Today I experienced what may be the worst customer service of my life. I recently noticed a charge from Optus on my credit card. At first I didn’t even recognize the company. After digging through my statements, I discovered I’ve been charged every month since June 2024. That’s 22 months of charges. Then it hit me… Optus is the phone service I purchased while visiting Australia in June 2024. It was supposed to be temporary service for a one-month holiday. I left Australia after 1 month. The service continued charging. Now before anyone says “you probably just forgot to cancel”… I actually tried to cancel it back in 2024, two months after returning home, when I noticed the charges on my credit card and no longer was using the service. And the exact same thing happened then that happened again today. Today I contacted Optus through their online chat. The agent asked me to verify my identity. I provided: • My full name • My date of birth • My email used to open the account • My service/account number All information I found by digging through my old emails from when I opened the service in June 2024. Despite providing all of this, they said they could only verify my identity by sending a text message to the Australian phone number associated with the account. The problem? That phone number was attached to a temporary phone I bought for a one-month holiday almost two years ago. I obviously no longer have that phone. The chat agent then told me I had to call customer service. So I called — internationally — from the other side of the planet. A very expensive call I might add. After answering all the same verification questions again, the result was exactly the same, but now with the additional bill of paying for the international phone call. They said they could not access or cancel the account because they could only verify me through a text message to a phone number I no longer have. Their final suggestion? Visit an Optus store in person. That suggestion obviously isn’t possible since I live on the other side of the world and was only in Australia for a short visit. So here I am. Charged for 22 months of a service I used for 1 month, despite trying to cancel it both in 2024 and again today in 2026. Yes, I could block the payment through my credit card. And I will if I have to. But after more than 50 years on this planet, I’ve never had to do that because a company made it literally impossible to cancel a service. I have traveled to over 80 countries across 6 continents and have purchased temporary phone service in nearly all of them. I have never experienced a situation where it was literally impossible to cancel a service. I’m hoping someone from the Optus social support team can help escalate this so it can finally be resolved. Since I attempted to cancel this service back in 2024 shortly after returning home, I’m hoping Optus can review the charges from that point onward and consider a refund for the months the service was no longer being used. I’m confident a review of the account history will confirm my earlier cancellation attempt. Ideally: • Cancel the account • Refund the charges from when I first attempted to cancel in 2024 • Refund my customer service call that I made today I’m hoping Optus can resolve this directly, as my preference is always to work with a company before considering any formal consumer complaint options. If this cannot be resolved through Optus support, my next step will be to seek guidance from the Telecommunications Industry Ombudsman, since I have already attempted multiple times to cancel this service. Timeline • June 2024 – Purchased temporary Optus phone service while visiting Australia • August 2024 – First attempted cancellation after returning home • March 2026 – Attempted cancellation again via chat and international phone call • Result – Unable to cancel because verification requires a text to a phone number from a temporary travel phone I no longer have If someone from the Optus team can help resolve this, I would truly appreciate it. If not, I may need to share this experience more broadly so other travelers understand the unsatisfactory customer service that your company is providing tourists visiting Australia. I’m hoping it doesn’t come to that and that someone from Optus can help resolve this quickly. Thank you in advance for your assistance. If someone from Optus can assist, I’m happy to provide account details via DM.

• 
  Harry Gregory (@Hazkypreos) reported 17 minutes ago

  @RFC_Centre One thing I found interesting watching the game at Optus. Time after time Sonsie was manning two players when the dockers were coming out of defence and usually stuck between both of them. There was never any backup from another team mate. Other than one error he had a good game.

• 
  Girls Talk Football (@GirlsTalkFootyy) reported 18 minutes ago

  I thought it was Optus, my bad

• 
  Warwick Brown / CEO of HTMX (same thing) (@WarkickBrown) reported 18 minutes ago

  @Andrew_Godman @DPRVenjoyer @hisaflog100 It was actually iconic how Optus had already said their network wasn’t usable and then Turnbull came back and asked to buy it anyway and they obviously decided “**** it, we’re not above profiting off your stupidity”.