Optus

Optus Outage Report in Newcastle, State of New South Wales

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

Problems in the last 24 hours in Newcastle, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Newcastle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Optus Outage Chart in Newcastle, State of New South Wales 05/09/2025 04:55

May 09: Problems at Optus

Optus is having issues since 06:20 PM AEST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

  1. Internet (42%)

    Internet (42%)

  2. Phone (32%)

    Phone (32%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. E-mail (7%)

    E-mail (7%)

  5. Total Blackout (7%)

    Total Blackout (7%)

  6. TV (2%)

    TV (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Optus Issues Reports Near Newcastle, State of New South Wales

Latest outage, problems and issue reports in Newcastle and nearby locations:

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @joshgnosis I’e tweeted Optus for help/advice, tried online chat twice … nothing.

  • tmacca_1996 Thomas McKenna (@tmacca_1996) reported from Newcastle, State of New South Wales

    @Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

  • ShaneNatalie Shane N. Thompson (@ShaneNatalie) reported from Newcastle, State of New South Wales

    @Optus hello, I received spam email this week claiming to be Optus & confirming that I had increased my laptop data usage with Optus. I never increased my data usage. Can you now confirm with me that my laptop/mobile plan hasn’t been changed? Thanks.

  • siobhan_curran Siobhan Curran (@siobhan_curran) reported from Newcastle, State of New South Wales

    As an @optus customer I haven’t received any correspondence regarding the data breach and have no idea if my data has been compromised.

  • ReetuMutti Reetu Mutti (@ReetuMutti) reported from Newcastle, State of New South Wales

    .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

  • SophiePearse Sophie Pearse (@SophiePearse) reported from Newcastle, State of New South Wales

    I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

  • ajhill_alan Alan Hill (@ajhill_alan) reported from Newcastle, State of New South Wales

    @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

  • MansfieldOwen Owen Mansfield (@MansfieldOwen) reported from Newcastle, State of New South Wales

    @Optus Worst service I’ve ever recommend. Have been trying to connect NBN. No one in your call centres seem to know what to do.

  • michaelread1 Michael (@michaelread1) reported from Newcastle, State of New South Wales

    Optus then decided after over 90 mins of explaining myself multiple times to different people on chat, I’d need to wait for a call. That call happened, it was from the wrong department. So they had to transfer me. After 2 hours I got some help. “So what can we do today?” 🤯

  • KitaandMat Mat and Kita Clarke (@KitaandMat) reported from Maitland, State of New South Wales

    @OeterB @Fozbyte That's what I did! I'm an optus customer so it's included in my plan.

  • carlagrossetti @carlagrossetti (@carlagrossetti) reported from Maitland, State of New South Wales

    @Optus Thanks Nard. What causes an outage that only affects webmail?

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

  • ozziewiltshire Oz. Pro Choice! (@ozziewiltshire) reported from Raymond Terrace, State of New South Wales

    @madameshawshank @PringPhillip Love is blind... and stupid evidently. Career straight down the **** chute, although I high paying gig at optus is 2nd best I suppose.

Optus Issues Reports

Latest outage, problems and issue reports in social media:

  • iceprincess_liz lizzie 🧚‍♀️ (@iceprincess_liz) reported

    15 days w/o internet! Surely it doesn’t take this long for a company like @NBN_Australia @Optus to fix the outage in our area!?? This is ridiculous! Will now be switching providers. Anyone know of a good provider? @Optus REALLY Not Happy! 😤😤😤

  • JaneTaylore Jane Taylor (@JaneTaylore) reported

    @ClareONeilMP And yet you still have not found the Optus hackers. Epic fail by Labor

  • fireinbone_ Lisa Michelle (@fireinbone_) reported

    I havent had service for two weeks due to an I.T error with @Optus and i cant seem to get anyone to actually help!?

  • LongjohnShorts1 Steve Long (@LongjohnShorts1) reported

    @rogueytwinkles I the the Medibank & Optus class actions, not to mention desertion of loyal customers, will help sort them out. Any business that hasn’t taken action after these events deserves everything they get thru legal action, and in the future, massive penalties.

  • GavinMatheson Gavin (@GavinMatheson) reported

    @abcnews Optus and Medibank make this an ever decreasing problem

  • BZubin101 zubin balen (@BZubin101) reported

    @Optus Your website is terrible as a prepaid account holder it will not allow me to see my own historical call data? I have tried multiple devices and internet connections.

  • TheBusDriver43 Retired (@TheBusDriver43) reported

    @peter_adderton @EFTM @Optus It’s Optus, next they will charge for Two Factor Authentication (data security you know, ask Elon, don’t wanna be hacked), that’s if your still a customer!

  • RoundLike RoundLike (@RoundLike) reported

    @guyverhofstadt The EU will start wars as it fights to expand its EU empire. When it starts to encroach on Optus interests if other countries bad things - like Ukraine - happen. The EU is NOT a force for good.

  • RWNJRehabClinic RWNJ Rehab Clinic (@RWNJRehabClinic) reported

    @Optus @pavanraju023 @NBN_Australia Had an Optus NBN outage in inner west Sydney since this morning. Can’t work, can’t do anything. No updates since 9:00 when Optus sent an sms. WTF is happening? And, how about a refund of sorts, or do I have to fight you thru the TIO?

  • allomes_jesse Jesse Allomes (@allomes_jesse) reported

    @Telstra I'm with optus. But contacting the ombudsman tomorrow. You can't force direct debit. All this will do is drive more people into credit default over stupid rules when they could have kept thier account in perfect order by paying in line with thier pay check each week or fortnight.