Optus Outage Report in Newcastle, State of New South Wales

SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television.

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Problems in the last 24 hours in Newcastle, State of New South Wales

The chart below shows the number of Optus reports we have received in the last 24 hours from users in Newcastle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by Optus users through our website.

1. 

   Internet (48%)

2. 

   Phone (29%)

3. 

   Wi-fi (12%)

4. 

   E-mail (6%)

5. 

   Total Blackout (5%)

Community Discussion

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Optus Issues Reports Near Newcastle, State of New South Wales

Latest outage, problems and issue reports in Newcastle and nearby locations:

• Sophie Pearse (@SophiePearse) reported a minute ago from Newcastle, State of New South Wales

  I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

• Reetu Mutti (@ReetuMutti) reported 6 minutes ago from Newcastle, State of New South Wales

  .@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

• Alan Hill (@ajhill_alan) reported 36 minutes ago from Newcastle, State of New South Wales

  @perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

• Thomas McKenna (@tmacca_1996) reported 40 minutes ago from Newcastle, State of New South Wales

  @Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

Optus Issues Reports

Latest outage, problems and issue reports in social media:

• Albert Sjöberg 💉 😈🐀 🐨🌏 (@albertsjoberg) reported 3 minutes ago

  @maudenificent My wife uses Aldi mobile. Really cheap and uses the vast Telstra network so coverage is good. Better reception than Optus here on Gumbaynggirr lands.

• A L (@ar_tr_lm) reported 6 minutes ago

  @Optus I have been having issues activating my service for the last 48 hours. I was advised that it will be resolved yesterday and it still isn’t. Live Chat was not helpful. Going into the store was worse. Phone support on hold forever!

• 😈😈😈😈 Profanity Jane (@Bluestocking_a) reported 7 minutes ago

  So was supposed to get a callback from @Optus yesterday re the issues. Didn’t happen. They’re supposed to call between 4-7pm today. I’m doubtful it’ll happen. But of course I’m putting off the chores that need doing so that I don’t miss the call. For the second day…

• Mr Dom (@iammrdom) reported 13 minutes ago from Adelaide, State of South Australia

  I’m stuck thinking about my mobile carrier, so I stay with an Optus MVNO or go to a Telstra ‘full service’ MVNO. It’s complicated. There’s $10 a month in it between the two companies.

• 2¢ worth (@ADG_is_me) reported 16 minutes ago

  Give Plan ID, you're ready to purchase, but get series of questions not matching plan details. So phone down, in utter exasperation, but with no obvious place to purchase online either, so do customers just give up? @Optus

• Stephen Hope (@shoppe52) reported 16 minutes ago

  @abcnews you might want to ask Optus what caused many of it’s mobile broadband customers to receive SMS’s yesterday advising they had received a request to put their service ‘on hold’. Had mine turned off but hadn’t requested it. They restored it after I contacted them but WTAF?

• Wayne Shapiro (@Corporate_Wayne) reported 17 minutes ago

  Hi @Optus , are there any outages in Gordon, NSW? For 24 hrs our NBN wifi has been down. Have restarted modem numrous times, but no luck. I have registered an outage and received 343103 as our issue number. Pls advise ASAP

• Jodie (@jodiehastweeted) reported 19 minutes ago

  @Optus I’m not calling. I’m that angry about my phone being disconnected. My postcode is 3154 and there is no fault reported on the website but I cannot send or receive texts on the prepaid service that I had to buy because you guys disconnected my phone!

• bec (@jhyeguy) reported 20 minutes ago

  @_chelseabun i think its got to do with the hard surface at optus and lathlain oval, combined with poor strength and conditioning work.

• Gerry Keating (@gerrydir) reported 21 minutes ago

  @Optus now into my second hour on with the help desk trying to find out if you can set their modem to bridge mode. "What's bridge mode" been asked 8 times.