Optus Outage in Newcastle, State of New South Wales

@perthovalman @kevinperry @TheWorldGame @SBS @ALeague @premierleague @Craig_Foster @LucyZelic A cash-strapped FTA network does its best but has no hope of competing with Foxtel (itself scaling back football coverage in the face of its own financial woes) and Optus. I'd blame the government before pointing a finger at SBS.

I’ve phoned @Optus customer service 3 days in a row and you’ve YET to rectify this issue, despite advising you have. This is incredibly poor form, deplorable in fact 😡

@Optus @7mate take your ads off appearing as every second one! I will never use your service due to this. Biggest pet peeve, waste of money on your marketing side #idiots #advertising

.@TPG_Telecom Trying to port my TPG no from TPG’s Optus to Vodaphone network. Spent countless hrs calling helpdesk every day, talked to supervisiors, waited days for engineers to investigate. Been waiting 20 DAYS, still not working. This is ridiculous. Fix this!!

@ACMilanSydney @G73020484 I pay $20 a month for beINConnect and $15 for Optus Sport. I have rarely had issues with streams and Optus sport, overall package and highlights, is very good. ESPN+ package sounds amazing in the US, unfortunately not offered in Australia. Frustrating that I can’t watch Aleague

@Optus Well done support person. As I predicted, you disabling my data stopped the chat session we were having to try and fix my service.

Ahh @Optus useless as per usual. Tried to get some information, but of course an unplanned outage. "Try again in 24 hrs." However, Roslin in live chat was pleasant to deal with. So there's a plus. There usually isn't any positive to be had.

@Optus How can we go about activating Call Recall on our fixed line (As in calling *69 to find out who the last person who called was). Since we changed to NBN, Optus seems to have disabled the service. When we call it, it says 'operation has failed'.

@Optus no issues in the area more to do with to many people want to use internet in 2019 and u dont have the capacity

@Optus I’ve complained via phone multiple times, (promises a senior person would call back, surprise, they didn’t.) via email, via your website - all echoing silence for 2 + weeks. It’s just staggeringly bad customer service. Maybe you can ask someone to call back sometime...

@Optus nar u know there is a problem but u refuse to fix the issue more to do with congestion on the tower and u have zero interest in keeping your customers happy and want to come up with excuses instead

@Optus I need my service done as soon as possible

@Optus @Optus you never cancel bills when it's due you never had Glitches when you rip off your customers

@Optus I have had weak signal for about 4 days. Your customer support chat has been useless. Please can you help me sort it out ASAP

@Midbeast @Telstra What I usually do, is ask my neighbours what isp they use then I copy, been with telstra, optus, Vodafone, tpg is probably the worst

I think we're changing our internet sometime soon, since Optus didn't help at all, and made us pay money for our internet/phone when it wasn't working.

@Optus are absolutely useless. email verification link, clink link, 'sorry your email has changed since we sent that email' all in 30 seconds or so. been like this for months and i cannot get help. but hey, ******* right.