iiNet outages and service status in Cannonvale, Queensland

Problems in the last 24 hours in Cannonvale, Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Cannonvale, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marijo Kresoja (@KresojaMarijo) reported 7 minutes ago

  @iiNet, what's the story with the internet outage again in Lyneham ACT?

• 
  Greg Bell (@gReb3l) reported 8 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  Benjamin Ryan (@dexter_ryan) reported 10 minutes ago

  @iiNet, your fetch portal is broken, every time i request a call back the call disconnects on your end , 3 hours of waiting and every time you guys disconnect the call

• 
  Denyse Whelan BEd.MEd. 💉x5 (@DenyseWhelan1) reported 11 minutes ago

  Hey @iiNet been on hold to #hosting for over 53 minutes…just have an enquiry to check something but not going on line to do it, want to speak to a person. Never waited so long for support

• 
  steve new (@kipper1958) reported 15 minutes ago

  How crap are @iiNet .. cancel the grapevine mail service .. no notifications or advice this is happening .. no support to customers .. had this email for 18 years so you can imagine work involved updating new email .. do IiNet care .. nope don’t return calls emails online forms

• 
  fozzyb3ar (@KickFozzyb3ar) reported 15 minutes ago

  @LobbyHavoc thank you for the host @iiNet ive been with you guys for years and now its turn to **** fit now or i wont pay the next bill i shouldnt have to keep calling you guys about it

• 
  Frank Torre (@franklycott) reported 16 minutes ago

  @iiNet no phone service. No Panic alarms. No CCTV coverage!! Well done iinet and TPG!! No service. No help. No care!!

• 
  Rancey (@NotAlexRance) reported 19 minutes ago

  Iinet has been down in Geelong for the past 6 hours and there hasn't been an actual update for 4 hours what is going on?! @iiNet

• 
  Independents in. (@Laird_Bruce) reported 19 minutes ago

  @iiNet just canceled my ozemail account after nearly 30 years. That’s how dreadful your service has become, how empty your promises to fix things are, and how💩 your company is. Bought a 500GB SIM from Optus, immediate 40Mbps stable connection compared to your unstable 1.5Mbps

• 
  Birds Aren't Real (@LisaGlass200) reported 20 minutes ago

  @iiNet Poor form iiNet - tell us on Friday 28 April that we have until 30 April to find a new email host. Losing email has the potential to kill our small business. #struggling