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iiNet

iiNet Outage Report in Cannonvale, Whitsunday, Queensland

Why is my iiNet service not working?

No problems detected

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iiNet Limited is Australia's second-largest internet service provider. Their focus is primarily on ADSL-based Internet access. iiNet also provides optical-fibre, dial-up, and voice services.

Full Outage Map

Problems in the last 24 hours in Cannonvale, Queensland

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Cannonvale, Queensland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at iiNet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by iiNet users through our website.

  • 62% Internet (62%)
  • 19% Wi-fi (19%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 4% Phone (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

  • peteperth
    Pete Perth (@peteperth) reported

    @iiNet We did all the support stuff. Too many locations, many hours/days spent already. Never get callbacks anyway. The service is so bad you should HR12 it for being so offensive.

  • elbisivni
    Charles (@elbisivni) reported

    When you take advantage of an offer from @iinet for a month’s free slightly broader band broadband, and they charge you for it. And also for the service you disconnected a month ago. This makes budgeting so much more fun!

  • shumba60
    Rob (@shumba60) reported

    Hey @iinet I have had to call numerious times to cancel the Home Wireless Broadband. When I try to answer an incoming call from iinet it disconnects. If you want reference numbers I have them. #australia #iinet #broadband

  • MrWigglyAU
    MrWigglyAU (@MrWigglyAU) reported

    @iiNet Hey, if a new NBN customer needs the line and modem installed, how much is installation? my parents live in Tatura, and dont want to go with wireless NBN.

  • DavidrPearl
    David Pearl ☯ (@DavidrPearl) reported

    @iiNet We’ve been having Internet issues since about 3pm today. Either slow speed or not working at all. Please help.

  • JoolzCheat
    Julian Griffin (@JoolzCheat) reported

    Sorry for the loss tonight. Don't want to make excuses, but obvi can't play best when two people playing on 80 ping because internet has >10% loss. Hopefully we can sort with @iiNet soon. Thanks to @realmattdunn for lending us his kitchen to use... shame about the routing issue

  • StevenKryger
    Steven Kryger (@StevenKryger) reported

    Just called @iiNet to troubleshoot some settings for a client's website. Waited less than 5 minutes, spoke with a really friendly and helpful person. Issue fixed. #customerservice #pleasantlysurprised

  • JoolzCheat
    Julian Griffin (@JoolzCheat) reported

    Hey @iiNet would it be possible to get an urgent response to tech support (ref: 359671153). 5% packet loss in SA FTTB ongoing for past few days. Intermittent over past few months

  • ausmark
    Mark Capps (@ausmark) reported

    @iiNet Hey there - I'm not having much luck with your customer service. Is your response time >4 days atm? Or can you give me a direct email address to someone?

  • MrWigglyAU
    MrWigglyAU (@MrWigglyAU) reported

    @iiNet New installation, Tatura never had the rollout finished. So homes need to arrange an installation. All they have is ADSL.