iiNet outages and service status in Port Macquarie, New South Wales

Problems in the last 24 hours in Port Macquarie, New South Wales

The chart below shows the number of iiNet reports we have received in the last 24 hours from users in Port Macquarie, New South Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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iiNet Issues Reports Near Port Macquarie, New South Wales

Latest outage, problems and issue reports in Port Macquarie and nearby locations:

• 
  Zaphod Beeblebrox (@Zaphod_BBX) reported 36 minutes ago from Port Macquarie, New South Wales

  @PetraAu @iiNet Using Google Drive to send and receive mail won't stop your problem because it still resides on IInet servers. The 1MB limit is ridiculously tiny. Suggest you bite the bullet and move to a Gmail or Hotmail address. Then you aren't tied into you internet provider for email.

iiNet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  goldnutter 𓆏⬡⬢🌊 𓀡 cowabunga (@GoldNutter) reported 3 seconds ago

  @iiNet you extended my billing period, is the system going to auto bill me today or ? Otherwise how am I going to pay since you STILL send text to the wrong number when I try to login to toolbox. Sheesh.. I called and waited on hold twice already over this

• 
  Phillip Ray (@Ereon74) reported 2 minutes ago

  @iiNet Hey Team, are there any issues for your NBN services in NSW, more specifically the greater Maitland area? Service has been uncharacteristically patchy this afternoon. Semi regular DNS lookup errors and dropouts. They last for anywhere from 2-10 minutes and then come good.

• 
  Denyse Whelan BEd.MEd. 💉x5 (@DenyseWhelan1) reported 3 minutes ago

  Hey @iiNet been on hold to #hosting for over 53 minutes…just have an enquiry to check something but not going on line to do it, want to speak to a person. Never waited so long for support

• 
  Rod L (@lavo96) reported 4 minutes ago

  @iiNet how do I contact you when I’m outside of the country? I have a problem with the Internet at my house in Perth and my family can’t get through to your and they need my invoice, which can’t access to due to no sms.

• 
  Nathan Moraza (@shwing_dusty) reported 6 minutes ago

  There is a huge amount of endurance required to cancel an @iiNet internet plan. When you speak to someone, they make the call go for so long that you might just give up and stay with them. It's a gauntlet of silly questions and tactics.

• 
  GillianA 🌺 (@_IndianPacific) reported 6 minutes ago

  @iiNet I shouldn't have had to top up. There was no explanation that there was an issue. I did not receive a text or an email that there was an issue. All I got was "Can't send text by iiNet. Error 28" iiNet support did not know what Error 28 was nor did Mobile support. Ref # 380798763

• 
  Carsten Bauer (@numloxx) reported 9 minutes ago

  Emailed @iiNet twice in the last 2 weeks with no response. Is this how you treat customers who have been with you for 25 years? @launtel here I come.

• 
  Greg Bell (@gReb3l) reported 9 minutes ago

  Hi @iiNet , I have spent literally hours on the phone trying to get your sales and provisioning team to live up to what was promised when I signed up to 5G as a temporary solution. I have repeatedly explained the fact that my lack of address eligibility for cable appears to be due to my odd address number. A fact that could confirmed by a technically competent member of your provisioning team looking at my address using Google maps. Your front line and next level staff have been convinced enough to raise it with the provisioning team multiple times. Indeed, on Friday I was promised around noon that a member of the provisioning team would call me back. “Hopefully by the end of the day”. I don’t consider the “computer says no” style text sent to me at almost exactly 5pm fulfilling the commitment made earlier in the day. As I have explained repeatedly, my landlady lives 3 houses up the street on the same side and has cable that she is very happy with. She wants exactly the same at this address. All I want is for @iinet to honour its multiple commitments to have site visits or direct contact with the provisioning team to get an explanation why. I am pretty much assuming that your provisioning team’s KPIs don’t mention customer service or satisfaction. For reference, the following “task ID’s”(?) will give your provisioning team and customer satisfaction teams all the background they need to prepare prior to contacting me by phone to get some calm, clear yet confronting feedback. 491593626 489731569 There are more but those are the most recent. You have my mobile number and I look forward to you fulfilling the commitment made on Friday to have a senior staff member call me.

• 
  And yet ... (@heresisted) reported 11 minutes ago

  Seriously @iiNet I sent you an email in which I clearly stated I did not have time to talk to you on the phone and yet instead of replying by email you tried to call me AND when I didn't answer YOU KEPT CALLING interrupting my work. Seriously what is your problem?

• 
  Gary Bathgate (@BathgateGa3335) reported 12 minutes ago

  Ripped off again. Wtf are you supposed to do with 100gb a month @telstra, @iiNet ? Stop gouging you greedy buggers.