Telstra Outage Report in New Lambton, Lake Macquarie Shire, State of New South Wales

@Telstra keep sending back and forth from store to call centre. Not one for ever blowing up bout something online but this is atrocious customer service

@Telstra what a shite company. Cancelled a non contract modem 4 years ago. Kept charging me without me knowing as I thought it was cancelled. Not one bill or email. Now trying to get a loan and a default has appeared. But they can’t help me. Sending back and forth.

Went to upgrade my iphone today. @telstra want my CC details for automatic deductions each month. (Never been late with monthly payment yet) With all the current cyber security issues I cannot agree with giving approval to a potential target company to make auto deductions

@Telstra has got to be the worst Telco Issues since early September ongoing past 3 days playing a game of tennis with your people 0 result no service at all

@Telstra I'm am appalled by the was your Telco has been unable to rectify anything at all I've been going around in circles for 3 days now with your team The real issue begun early September yet here we still are today with no results 0 home wi-fi 0 phone

@Telstra 5 business days.. Are you joking? Our speed is 0.25mbps We should just suck it up & keep paying for this service? & Just maybe someone will call by mid next week Please bump me up to someone who could possibly phone today?

Hello @Telstra we've had people working on trenches in our street this week. Now our internet is gone. I'm hot spotting from my phone for the whole house. Can you please help?

@Telstra can you help me?I keep getting mail for someone who doesn’t live at my house,I return to sender, but still coming. I have opened the letter, it’s for a substantial debt but they’ve never lived here & the call centre is no help as they are having trouble understanding me

@Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

@Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

@MaryaEJones @Telstra Up and running with a new provider now Marya. I took the hint that Telstra didn’t want me as a customer which is what they must have been doing

@Telstra It’s the second time Emily. But guess what ? I’m working at a superb solution to the matter And I was a Telstra customer for years

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@Telstra your customer service is abysmal

@Telstra I have no phone service even though it says I’m connected to 5G. Your customer service was going to send out an NBN technician? And now they’re saying they’ll call me in 24-48 hours? How? I have no phone service.

@rkd993 Dude, as NDIS applicant I never had more frustrating experience than dealing with @billshortenmp 's office. I currently have five different reference numbers because those children employed in his office don't check or update any systems. #NDIS under ALP is like Telstra. #auspol

@NBN_Australia @Telstra what does one have to do to get something fixed? 6 weeks of back and forth and nobody can sort the problem. Surely this can't be too hard.

@Telstra A female that connected me with a tech and she said she was available until 29th for my complaint

@Yosh_Cries help telstra replying to this is so ******* funny to me

@clothedvillainy Try Better Life Mobile. They use the Telstra network.

@Telstra Why would they care enough to wait on hold for two hours? As far as they're concerned it's not their problem. It's mine. A better solution would be to connect me with whoever manages the appeals process for your internal email blacklists.

1/2 @telstra Question, what has happened to good customer service? Dateline..Friday…got a call from a Telstra tech… told me to turn my phone off for 2 minutes and he would call me back

@Telstra No because I thought the IT team would want to see the error ocurring so the can troubleshoot it properly. Reinstall isn't a proper fix is it?

@Telstra Hi! I spoke to someone yesterday about changing the delivery address of an order. They said I’d get a confirmation of an escalated case, but I haven’t received it. Are you able to help?