Telstra Outage in Beresfield, Newcastle, State of New South Wales

Hello @Telstra we've had people working on trenches in our street this week. Now our internet is gone. I'm hot spotting from my phone for the whole house. Can you please help?

@Telstra can you help me?I keep getting mail for someone who doesn’t live at my house,I return to sender, but still coming. I have opened the letter, it’s for a substantial debt but they’ve never lived here & the call centre is no help as they are having trouble understanding me

@Telstra @Telstra_news Internet outage SPEERS POINT NSW. How do we go about seeking information about it as a community?

Hey @Telstra Wondering if you can help? My parents have lost internet connection. I'm trying to see if it's an "old people" issue or Telstra is down. Do you have any issues with Fassifern, NSW, 2283 at the moment?

@Telstra fix my internet it's embarrassing the amount of outages you have and no responsibility

@MaryaEJones @Telstra Up and running with a new provider now Marya. I took the hint that Telstra didn’t want me as a customer which is what they must have been doing

@Telstra It’s the second time Emily. But guess what ? I’m working at a superb solution to the matter And I was a Telstra customer for years

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Georgie0466 @RoadknightThe @Telstra I sh!t-listed Telstra 16 years ago because they ripped me off & give dreadful customer service. Nothing's changed by the looks of it.

My work here is done for another day - half of which was visiting a Telstra store, 45 mins on a phone call and ages in DMs trying to sort problems (read: 'isssssues'). Stay true and valiant. And always choose the right fork in the road.

@RoadknightThe @Telstra That is terrible service.

@Telstra 4 days since complaints “raised a ticket to get update on order” & not heard back 14 days since complained & no resolution 18 days since provided add ID information & order still stopped by TCG 22 days since ordered phone, & not received it How much longer do I have to wait?

@stilgherrian @Telstra and the reason it doesn’t show up as an outage is that there is another tower in theory covering the area. In reality that is obviously not true at all, but we are post truth.

@Telstra I know why it is down, no power in the area. Your guys in the GOC are lazy and put details on the alarm in saying it was working and closed it incorrectly in TAM.

@RoadknightThe I have iiNet Ultra Cable WiFi here in Corio. 120+ Meg. The NBN is “No Bloody Network”. It’s not Telstra, it’s the carrier.

@elonmusk I would hazard a guess that also the vast majority of churn from NBN is going to the mobile phone telcos (telstra/optus/vodafone) on 5G, however they're claiming Starlink, which is barely opened here in Australia, as somehow a catastrophic incident to their business model.

@oldmate777 @TerryOBrien4 @PeterBo49858290 It was never competitive for the market, telstra was charging less than it should have for wholesale to the competitors and it stifled investments in the network. And labor opposed the sale.

@DavoHauser @Telstra I'm not even a customer. #geniuses