Telstra Outage in Beresfield, Newcastle, State of New South Wales

@Simonvw Just visited different Telstra store. Excellent customer service. Chalk and cheese. I learnt that one is a franchise the other is a company owned store. Explains everything.

@IAmSimonDell @Telstra Appalling at almost every level of customer service.

Hi @Telstra home internet has been down last 2 days any issues in caves beach Nsw?

@kayosports_help The app looks to be working ok. @Telstra let's sort this out with the ombudsment @PatConroy1 our internet is ****

@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

@Telstra your customer service is abysmal

@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

@LisaGlass200 @Telstra ****. I’m so sorry.

@RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”

@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

@Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

My Telstra nbn broadband network has been down all day from an alleged cyber attack

Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra

@Sharon_Davis_ My husband has to give his verbal approval to Telstra so that I can discuss our account or issues with them because Telstra won’t put accounts in joint names and always defer to the male of the household.

DODO GO **** YOURSELF WHY DID WE EVER SWITCH FROM TELSTRA

@telstra FIX YOUR DOGSHIT ******* INTERNET

@Kathblue @MFWitches When you buy advertising you get a lot demographic info on where you're advertising. Never been involved with a huge buyer (Telstra etc), small buyers don't get told anything.

@Telstra We already had it connected but the cable came down off the house 🏡 and needs to be re attached it’s been down for about 4 weeks all your connections are for new connections etc .. we have everything modem etc just need the cable connected we also need the Foxtel satellite 📡

@Telstra @NoRelationToNed Having issues with mine aswell, been down about 4 hours

@Telstra we have been trying all day to talk to someone about connecting the nbn cable that is taped to the power pole at the front of house 🏡 to our actual house? I would suggest you overseas call centre needs training we have 4 hang ups and 3 x call the number we can’t help??

@Telstra This doesn’t really cover how Telstra is going to compensate businesses and customers for what seems to be a week outage. I am more interested in the service component of the impact.

@Telstra Nothing worked. Still down

@DrewPfitzner @GribbleRC Yes it’s rip off compared to the city , think we are on 500gb with Telstra for $90 , have dual sim phone to try a get coverage and cel-fi boosters in house and a few vehicles. So much for a unversial service obligation, hate to be remote!