Telstra Outage in Braidwood, Palerang, State of New South Wales

On My Telstra app I clicked top up data, sent to free data top up then under that it says. 'To manage & use this service contact the owner of this service'. What do I do? Aren't I the owner?

@Telstra Apparently backup not working. Have changed Wi-Fi name & p/w. Mobile phone working. Landline dead. No emails. Server not accepting email address. 1 address gone. Internet extra slow. Network of 3 devices not operating. Can get Google news only on mobile phone.

@Telstra No. The trouble started as soon as I hooked up the new router & nbn box & I rang a number as instructed in the direction booklet. Offered a techno for next week 17 Mar. Texted not coming until 26. Rang 3 support numbers & told 3 difference things. Gave up.

@Telstra Need my nbn hook up fixed first before I can use such gifts. No network or service for over 2 weeks.

@TelstraEnt I connected to new nbn box etc on their instructions & lost my network & emails etc cos it didn't work. Now having to wait without comuications for over 2 weeks waiting for technician. Pissed off with Telstra.

@PerrettReport Yes & I tell them to f...k off as soon as they say Telstra calling then hang up

@Telstra Rang them after the person on chat couldn't find the phone no, then was told it had 33.5 gigs left but has stopped working now as the app says its at 0 gigs left im so damn frustrated from it all, no one has been of any help today

@Telstra Well your form asks for it. That is why I’m saying it is illogical / broken. I’m glad you agree. Please get it fixed.

@Telstra This is on your website after you have already authenticated me. There is no need to ask the same set of questions as you would when creating and account and service when you are upgrading a service connected to an existing account. You already have those details.

@7olympics @Telstra Who gives a **** … can’t stand watching these masked puppets in front of zero people. Sport is meaningless without people

@AirbnbHelp when you make telstra and Centrelink seem like they’re good at customer service and satisfaction, something is very very wrong

@Telstra As I mentioned, many people complaining. I can connect. Speed is very very slow. Olympics unwatchable here @telstra. Any more excuses?

New house, new job, homeschooling, birthday. In 5 days we still have no internet. No one is responding @Telstra please help. #Disappointing

@Telstra I have no complaint about Lisa, was grateful for her quick courteous reply, it seems I have marginally gone over my GB limit, so I went to increase it, hopeless bloody site, seriously not worth the effort, I will put up with bugger all service for two weeks, I have had Telstra.

@GibboBG @Telstra Terrible service all around by Telstra. Third world communications in the country mate

Telstra has become an absolute crap provider, once they had a CEO who always worked on the basis the customer was the most important aspect of the business, sadly no longer under the present bloke, he is a money man, that is obvious, crap service now.