Telstra Outage Report in Heddon Greta, Cessnock, State of New South Wales
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Heddon Greta, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (49%)
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Phone (28%)
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Wi-fi (9%)
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E-mail (6%)
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Total Blackout (4%)
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TV (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Telstra Issues Reports Near Heddon Greta, State of New South Wales
Latest outage, problems and issue reports in Heddon Greta and nearby locations:
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Rikelle Brown
(@rikellebrown) reported
from
Newcastle, State of New South Wales
@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.
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Carol Duncan
(@carolduncan) reported
from
Newcastle, State of New South Wales
@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.
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Ivan Hecimovic
(@hecivan70) reported
from
Newcastle, State of New South Wales
@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.
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Greg McKenna
(@gregorymckenna) reported
from
Newcastle, State of New South Wales
@Telstra Transfer of service from personal to work account
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Justin Holland
(@novahollandia) reported
from
Maitland, State of New South Wales
@Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.
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Njubi Ng’ang’a 🇰🇪
(@njubi_eric) reported
from
Newcastle, State of New South Wales
I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T
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Peta Tehan
(@DrTehan) reported
from
Newcastle, State of New South Wales
@mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.
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Rikelle Brown
(@rikellebrown) reported
from
Newcastle, State of New South Wales
@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!
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Lenny
(@fat_lenny) reported
from
Newcastle, State of New South Wales
@DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.
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Paul Egglestone
(@digitaldocs) reported
from
Newcastle, State of New South Wales
@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.
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Brogan - Firewire Digital
(@firewiredigital) reported
from
Newcastle, State of New South Wales
Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra
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CLV155*
(@colinelvy11) reported
from
Loxford, State of New South Wales
@RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”
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Tony Brown
(@tony4newcastle) reported
from
Newcastle, State of New South Wales
My Telstra nbn broadband network has been down all day from an alleged cyber attack
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Carol Duncan
(@carolduncan) reported
from
Newcastle, State of New South Wales
@LisaGlass200 @Telstra ****. I’m so sorry.
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Justin Holland
(@novahollandia) reported
from
Maitland, State of New South Wales
@Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.
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Paul Egglestone
(@digitaldocs) reported
from
Newcastle, State of New South Wales
@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?
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xXx_MiSsStOrY_xXx🃏
(@xXxMiSsYxXx1) reported
from
Newcastle, State of New South Wales
@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?
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Andrew Cornwell
(@ascornwell1) reported
from
Newcastle, State of New South Wales
Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?
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Matt The Rat 🐭
(@Mattachusetts69) reported
from
Newcastle, State of New South Wales
@Telstra your customer service is abysmal
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Ivan Hecimovic
(@hecivan70) reported
from
Newcastle, State of New South Wales
@Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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“I saw a good meme....”
(@jimmeroz) reported
@Telstra Guy on the right made a call to get help from @Telstra guy on left is same guy waiting for help on same call
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Tim Ogilvy
(@OgilvyTim) reported
@bendechrai @Telstra The larger machine has made an art-form of hiding behind women and minorities as a smokescreen for customer abuse for 20 years. I’ve stopped debating the ethics of confronting supply vs demand, and decided to ask the question of both. Not because it’s fair, but because it works.
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Tim Ogilvy
(@OgilvyTim) reported
@bendechrai @Telstra I have no faith in Telstra’s leadership to create change, after 20 years of detailed and compassionate feedback. At this point I believe it is ethical to ask staff to consider the ways they are complicit in customer abuse. It may be the only vector to truly demand change.
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Deep Longstop 🐶🏏 🍻
(@deeplongstop) reported
@Telstra Couple of weeks in Tier 2 ring ‘fixed the network issue’, test and find this has changed us from having no ADSL to No ADSL AND no land line They the fob me off to your brain dead ‘turn it off an back on’ support, who think I’ve just rung them to report a fault **** you Telstra
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Tracie Griffith
(@ettsettery) reported
@Telstra So you can refund my father for the equipment that doesn’t work? I’ve been through this so many times now. The facts are that your set box doesn’t work if the signal is too weak and clearly the signal is too weak. How is Telstra now going to fix that? You don’t have any answers.
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L.V.
(@LVue14) reported
@Telstra Hey I would like help, I've been trying to activate all day and the website and app keeps crashing, it takes me to the last step of activation and then the whole thing shuts down, have to start all over again, very frustrating. I tried "message us" function and no good
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maddy
(@maddy_csgo) reported
@Telstra @ALDIMobileAU Hi Wollondilly area have been 3 days without service or internet now. This is really becoming beyond a joke! No data for days, no service to make calls, have not been able to text message out either, no post on the outage of 2573 Fix your ****, please, FFS
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rantville
(@rantville) reported
@Telstra I guess you're an automated bot. Why would #telstra offer a #service pathway via twitter that it doesn't offer all its long suffering customers? #telcos
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Tracie Griffith
(@ettsettery) reported
@Telstra Telstra TV. You must have known the signal was inadequate when you sold us this equipment. We can see the tower from our backyard. We’re on a hill. There are no disruptions to receiving the signal. It’s just a **** signal. Can’t even use your set box.
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Action Slacks
(@Globex7Mark) reported
@RandaltsRandal Telstra will be late, there will be a charge and the tech will berate the previous techs work, the weather, the exchange. When I get these calls I usually tell them they've called a railway signal box. " Hang on a train is coming I've got to go and change the points" Puts jug on