Telstra

Telstra Outage Report in Heddon Greta, Cessnock, State of New South Wales

No problems detected

If you are having issues, please submit a report below.

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Heddon Greta, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Heddon Greta, Cessnock, State of New South Wales 11/22/2025 19:35

At the moment, we haven't detected any problems at Telstra. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (40%)

    Internet (40%)

  2. Phone (39%)

    Phone (39%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. E-mail (5%)

    E-mail (5%)

  5. Total Blackout (3%)

    Total Blackout (3%)

  6. TV (3%)

    TV (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Heddon Greta, State of New South Wales

Latest outage, problems and issue reports in Heddon Greta and nearby locations:

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @LisaGlass200 @Telstra ****. I’m so sorry.

  • colinelvy11 CLV155* (@colinelvy11) reported from Loxford, State of New South Wales

    @RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”

  • xXxMiSsYxXx1 xXx_MiSsStOrY_xXx🃏 (@xXxMiSsYxXx1) reported from Newcastle, State of New South Wales

    @Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?

  • fat_lenny Lenny (@fat_lenny) reported from Newcastle, State of New South Wales

    @DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.

  • hecivan70 Ivan Hecimovic (@hecivan70) reported from Newcastle, State of New South Wales

    @Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.

  • gregorymckenna Greg McKenna (@gregorymckenna) reported from Newcastle, State of New South Wales

    @Telstra Transfer of service from personal to work account

  • digitaldocs Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales

    @Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.

  • novahollandia Justin Holland (@novahollandia) reported from Maitland, State of New South Wales

    @Telstra hi, my wife's NBN has been down for 2 days. She's rung several times only for her call to ring out. Pretty hard to run a business with no NBN.

  • hecivan70 Ivan Hecimovic (@hecivan70) reported from Newcastle, State of New South Wales

    @Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!

  • DrTehan Peta Tehan (@DrTehan) reported from Newcastle, State of New South Wales

    @mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.

  • rikellebrown Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales

    @Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.

  • digitaldocs Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales

    @Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?

  • njubi_eric Njubi Ng’ang’a 🇰🇪 (@njubi_eric) reported from Newcastle, State of New South Wales

    I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T

  • Mattachusetts69 Matt The Rat 🐭 (@Mattachusetts69) reported from Newcastle, State of New South Wales

    @Telstra your customer service is abysmal

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.

  • firewiredigital Brogan - Firewire Digital (@firewiredigital) reported from Newcastle, State of New South Wales

    Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra

  • rikellebrown Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales

    @Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!

  • tony4newcastle Tony Brown (@tony4newcastle) reported from Newcastle, State of New South Wales

    My Telstra nbn broadband network has been down all day from an alleged cyber attack

  • ascornwell1 Andrew Cornwell (@ascornwell1) reported from Newcastle, State of New South Wales

    Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?

  • novahollandia Justin Holland (@novahollandia) reported from Maitland, State of New South Wales

    @Telstra spoke to a technician. Apparently a problem with the line. #NBN involved ( God help us). Appointment now booked for (Drum roll....) 14th April Seriously? I suppose the NBN technical support can't be faster than the #NBN.

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • ThisiPhone1 weatherboard (@ThisiPhone1) reported

    Every month I pay you $15 as a *punishment fee*. Punished for having trouble managing my finances. So @telstra here I go again. Next month my bill will be $111 instead of $94 because you *choose* to punish the poor for struggling to manage scarce finances.

  • LoneLost LostLoneWolf (@LoneLost) reported

    @3CX which routinely drops out as @telstra @optus don’t recognise the connection as live and cut out the call at 15 mins.

  • kity_katz Lady Raven (@kity_katz) reported

    @Joffre2000 My Samsung phone won't send images over our home wireless connection, it'll only send them via mobile data. No idea whether that's a Telstra thing or an Android thing, but worth checking, even if just to rule it out as a cause of the 'message not sent' problem.

  • JilJilchap Jil Chapman (@JilJilchap) reported from Braidwood, State of New South Wales

    @HitsvilleOZ @dlew919 @Telstra They expect you to be a technician when you get stuck on a chat line for days because the robot doesn't understand the simple problem.

  • lachie_1407 Lachie (@lachie_1407) reported

    @Telstra Thanks Jax. Please tweet me if there are any known issues that are identified with bigpond, as it is very strange that her webmail is not working

  • dauntlessday6 ㅈ 🌠 (@dauntlessday6) reported

    @Telstra Hoping for a quick resolution of that by tomorrow since i have to rely on mobile data more for work. Thanks anyway.

  • FuctUpUnit Dan (@FuctUpUnit) reported

    @Telstra how long till you fix the log in issue with the app and website? I live 300km from the closest store with telstra credit. No mobile coverage and no app/website = no way to recarge. No credit = no wifi calling. No wifi calling = same as optus.

  • HitsvilleOZ Bill Wyman (@HitsvilleOZ) reported

    I'm basically off Twitter, but coming on to marvel at how bad @Telstra 's customer service is. Hours on the phone talking to people whose job it is, plainly, not to do anything. It's like going back in time 20 years to the early days of cable television customer service.

  • lachie_1407 Lachie (@lachie_1407) reported

    @Telstra hi , my mum is having trouble accessing her bigpond email address. It has worked intermittently since last Friday. Pls help?

  • its_Gillo Locky (@its_Gillo) reported

    @alblen When I was living abroad, I could watch for free via AFL website as a Telstra customer. Not sure if it’s still a thing though.