Telstra Outage Report in Heddon Greta, Cessnock, State of New South Wales
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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.
Problems in the last 24 hours in Heddon Greta, State of New South Wales
The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Telstra users through our website.
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Internet (42%)
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Phone (26%)
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E-mail (20%)
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Wi-fi (8%)
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Total Blackout (3%)
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TV (1%)
Live Outage Map Near Heddon Greta, Cessnock, State of New South Wales
The most recent Telstra outage reports came from the following cities: Newcastle.
City | Problem Type | Report Time |
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Internet | ||
Phone | ||
Internet | ||
Total Blackout | ||
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Community Discussion
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Telstra Issues Reports Near Heddon Greta, State of New South Wales
Latest outage, problems and issue reports in Heddon Greta and nearby locations:
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xXx_MiSsStOrY_xXx🃏 (@xXxMiSsYxXx1) reported from Newcastle, State of New South Wales
@Telstra urgently need to speak to a human & have now spent past 3 hours trying to speak with someone only for your bots to hang up Is it at all possible for a human to call me ?
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Ivan Hecimovic (@hecivan70) reported from Newcastle, State of New South Wales
@Telstra your customer service is an absolute debacle. I have been trying to resolve my Internet issues since Monday and now when I ring the 1800 number as advised I receive a msg that takes me to a link for the My Telstra app that I have already attempted with no success!!!
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Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales
@Telstra I have an incident number INC13781033. The issue requires a visit from one of your technicians apparently. Your colleagues on the message service said they’d booked one today (16th March). I asked them to confirm twice. They did. Took half a day off work. No technician.
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Paul Egglestone (@digitaldocs) reported from Newcastle, State of New South Wales
@Telstra ‘Your appointment is reserved but system is cancelled due to some technical issues’. What does this even mean?
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Greg Blue (@gjblue) reported from Newcastle, State of New South Wales
@Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle
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Lenny (@fat_lenny) reported from Newcastle, State of New South Wales
@DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.
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Brogan - Firewire Digital (@firewiredigital) reported from Newcastle, State of New South Wales
Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra
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Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales
@acerbic_comic @macmanm @Telstra Some orgs do social media customer service channels really well.
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Adam Rope (reality is stranger than fiction) (@adlrope) reported from Newcastle, State of New South Wales
@Qldaah @Telstra David, if have nbn connection then Telstra only service provider. nbn co own & maintain network. Telstra technical support can investigate but if underlying issue is network, nbn co responsible. If nbn co state 'no fault found', then service provider no power coerce nbn action
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Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales
@Telstra No customer service. Near impossible to contact. I have tried now on multiple occasions to cancel our home line as we moved. I've eventually spoke to someone who assured me it was finally sorted. Only 2 get ANOTHER bill for the home line. Pathetic!
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Tony Brown (@tony4newcastle) reported from Newcastle, State of New South Wales
My Telstra nbn broadband network has been down all day from an alleged cyber attack
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Andrew Cornwell (@ascornwell1) reported from Newcastle, State of New South Wales
Hey @Telstra @TelstraEnt @Telstra_news - how long is BigPond email down for?
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CLV155* (@colinelvy11) reported from Loxford, State of New South Wales
@RonniSalt @Telstra Up em Ronni. Love their customer service model: - “F•ck the customer. Make em wait.”
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Njubi Ng’ang’a 🇰🇪 (@njubi_eric) reported from Newcastle, State of New South Wales
I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T
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Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales
@LisaGlass200 @Telstra ****. I’m so sorry.
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Greg McKenna (@gregorymckenna) reported from Newcastle, State of New South Wales
@Telstra Transfer of service from personal to work account
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Peta Tehan (@DrTehan) reported from Newcastle, State of New South Wales
@mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.
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Matt The Rat 🐭 (@Mattachusetts69) reported from Newcastle, State of New South Wales
@Telstra your customer service is abysmal
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Rikelle Brown (@rikellebrown) reported from Newcastle, State of New South Wales
@Telstra I'm absolutely at my wits end. I have contacted Telstra back in December to cancel my home phone as we have moved and STILL I'm being billed for it. No way 2 cancel!! It's disgraceful & a scam! I want this sorted out! I will not sit on another 1.5 hour call to sort it.
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Ivan Hecimovic (@hecivan70) reported from Newcastle, State of New South Wales
@Telstra Yes but I'm not getting anywhere. We have gone through numerous troubleshooting with no success. I have requested a Technician and was offered a few Timeslots, I chose one earlier today but it now looks as though it has not been reserved for me. I just want the issue fixed.
Telstra Issues Reports
Latest outage, problems and issue reports in social media:
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𝕾𝖎𝖗 𝖈𝖆𝖕𝖙𝖓 𝕵𝖆𝖈𝖐 𝕬𝖙𝖑𝖆𝖘 (@CptnJackAtlas) reported
@Telstra I'll be traveling from Perth to Brisbane trying to hit every major city. I'll be using the 4g network just hoping it's strong enough to live stream.
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Andrew Weller (@actualeyez) reported
@rubin_angela @andy_penn @telstra values? The worst customer service bar none?
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SUMMER BLUE (@bluemoonmonday) reported
@Telstra That 49min chat was a real person who kept referring me to the web chat I was complaining about..you need an overhaul of customer service ownership #appalling
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Lynda (@lgg1966) reported
@Telstra internet has been down since yesterday afternoon, estimated reconnection 3am 16th??? What is going on - ?? No communication since initial txt.
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Scott Rowe (@Spewphemism) reported
@rubin_angela That’s on you pal, don’t be a Telstra customer.
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Angela. Rubin (@rubin_angela) reported
@David52578899 @BeattieNgiare David I’ve reasoned some organisations don’t encourage people to query their systems or motifs. But when tree came down on side of my house whilst hanging on to Telstra I gave up..Good luck
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Astroboy (@AstroboyAL) reported
@rubin_angela I don’t think this is restricted to Telstra, these companies don’t give a toss about customer service. Processes are designed to be “time consuming, frustrating, difficult, unhelpful & annoying” so ppl would just give up. Happy to take your money but you want good service too?!
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Lucky to live in Australia Anne (@faroutsprout) reported
@CGrandma55 @rubin_angela I actually cancelled and that was just as frustrating. Telstra “help” is NON EXISTENT. I went to a telco with less good coverage purely because of my rage with their “help”.
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Angela. Rubin (@rubin_angela) reported
@alyx_the Don’t help people, confuse them, that’s Telstra’s motto
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🖤MzSweetdevil13🖤 (@mzsweetdevil13) reported
@filmgirl152 Back at my mum's house we had switched to Aussie BB cause they were cheaper, but we had problems with them too so we had switched back to Telstra and had no more issues 🤔