Telstra

Telstra Outage Report in Heddon Greta, Cessnock, State of New South Wales

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Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.

Problems in the last 24 hours in Heddon Greta, State of New South Wales

The chart below shows the number of Telstra reports we have received in the last 24 hours from users in Heddon Greta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telstra Outage Chart in Heddon Greta, Cessnock, State of New South Wales 01/15/2026 08:20

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Most Reported Problems

The following are the most recent problems reported by Telstra users through our website.

  1. Internet (45%)

    Internet (45%)

  2. Phone (34%)

    Phone (34%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. E-mail (6%)

    E-mail (6%)

  5. TV (3%)

    TV (3%)

  6. Total Blackout (2%)

    Total Blackout (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telstra Issues Reports Near Heddon Greta, State of New South Wales

Latest outage, problems and issue reports in Heddon Greta and nearby locations:

  • JKRLMazur Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra No way will I be staying with Telstra when my plan is done. Sorry to say but you’ll lose me as a customer no matter what.

  • firewiredigital Brogan - Firewire Digital (@firewiredigital) reported from Newcastle, State of New South Wales

    Seems like a major @Telstra outage. Sydney to Newcastle at least. Guess is much further wide than that. No more work this morning then. #telstraoutage #Telstra

  • njubi_eric Njubi Ng’ang’a 🇰🇪 (@njubi_eric) reported from Newcastle, State of New South Wales

    I moved into #Telstra 7 days ago and I promise you their nbn is the worst. Speeds of 7 mbps is just unheard of. Piece of advice to anyone planning to join Telstra DON’T

  • nickintheworld Nick Williams (@nickintheworld) reported from Newcastle, State of New South Wales

    @a_choros **** Telstra, marry Vodafone, kill Optus... Truth be told I’d prefer to kill Telstra while screaming **** you and have an ongoing FWB with Vodafone and just leave Optus alone

  • midii Ken Moore (@midii) reported from Newcastle, State of New South Wales

    Still amazing that in the middle of suburbia I have no signal. Come on @Telstra pick up your game. 😡

  • eldieberto Sir Craig Diebert (@eldieberto) reported from Maitland, State of New South Wales

    @stymo78 @Telstra @brandonvidler help a bloke out #locallegend

  • carolduncan Carol Duncan (@carolduncan) reported from Newcastle, State of New South Wales

    @Telstra Years ago but I’ll do it again. Meanwhile, my 83yo father has no mobile phone contact and no landline as his home was destroyed. This is a rather urgent issue.

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @DanVermingone @Barge1Burges @Telstra I'm in an urban area, full signal, just drops during a call, definitely something going on with telstra towers,

  • adlrope Adam Rope (reality is stranger than fiction) (@adlrope) reported from Newcastle, State of New South Wales

    @Qldaah @Telstra David, if have nbn connection then Telstra only service provider. nbn co own & maintain network. Telstra technical support can investigate but if underlying issue is network, nbn co responsible. If nbn co state 'no fault found', then service provider no power coerce nbn action

  • JKRLMazur Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra Yep. Unfortunately I’m so disgusted with the way I’ve been treated as a customer will see me head to @optus Telstra high prices dont reflect the service you receive from staff when there is a problem. It’s disgraceful. By far the worst telco I have dealt with, ever.

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    @Hillysfarms @Telstra I reckon telstra coverage in metro areas is third after optus and Vodafone, its terrible here in Newcastle

  • fat_lenny Lenny (@fat_lenny) reported from Newcastle, State of New South Wales

    @DuhigLisa @NBN_Australia @Telstra I actually love having the business run from hone. Been doing it for years and have a dedicated office. Constant issues with the NBN though really hurt and you are powerless to do anything. Into day 2 of no work, about to head to Telstra.

  • druey Druey Jay (@druey) reported from Newcastle, State of New South Wales

    @Telstra live chat used to be really good. Now it’s just as terrible as the the of their customer service experiences.

  • tony4newcastle Tony Brown (@tony4newcastle) reported from Newcastle, State of New South Wales

    My Telstra nbn broadband network has been down all day from an alleged cyber attack

  • JKRLMazur Julian 🇦🇺 (@JKRLMazur) reported from Cessnock, State of New South Wales

    @Telstra Leasing a phone was the worst choice I made to be honest. I expected I’d receive a call or letter at the 12mo mark with an option to renew, replace or buy out but I wasn’t contacted. I would have bought it out then.

  • DrTehan Peta Tehan (@DrTehan) reported from Newcastle, State of New South Wales

    @mjendacott @newietraveller @Telstra @RevitalisingNCL @CityNewcastle This looks terrible! @carolduncan @shal2500 @Nuatali_Nelmes surely we can hold Telstra accountable to restore the footpath to its original condition.

  • Brett_Campany The_Bearded_Pilot (@Brett_Campany) reported from Newcastle, State of New South Wales

    @Telstra Slow download speeds via mobile, very weak connection and sometimes no connection at all with 4G coverage on the iPhone

  • JoeyB_13 Joey B (@JoeyB_13) reported from Newcastle, State of New South Wales

    @Telstra Signed up with iiNet, not only is your service a disgrace but your customer service is as bad.

  • gjblue Greg Blue (@gjblue) reported from Newcastle, State of New South Wales

    Telstra flogging their 5g network at the ground, they need to do something cause their 4g service is non existant @Telstra_news #NRLKnightsBroncos

  • gregorymckenna Greg McKenna (@gregorymckenna) reported from Newcastle, State of New South Wales

    @Telstra Transfer of service from personal to work account

Telstra Issues Reports

Latest outage, problems and issue reports in social media:

  • dragons2194 Joe REDV YNWA (@dragons2194) reported

    @K_Blake9 @jdrama68 @Optus Had the same problem as well a few months back except I couldn’t reach anyone from Telstra..thing that worked for me was turning the power off the nbn box from the power outlet, unplug the power cable for about 30 seconds from the NBN box, put it back in and switch the power on

  • cinnamoncervine Deerman (@cinnamoncervine) reported

    Repairman is here to fix the internet but apparently is saying “the wires dont match, you’re not supposed to have internet” well my parents pay a ******* internet bill and are approved through telstra so we ******* do have internet

  • becsmedley Rebecca Smedley (@becsmedley) reported

    @Telstra how long after I signed up for services/service requests were raised should it take for them to show up in the My Telstra app?

  • ElenaOanaMarti1 Elena Oana Martin⚓💯 (@ElenaOanaMarti1) reported

    Hey, who claimed that I was born on 19th of November when I was born on 18th of November? I have problems with Telstra because of some con artists.

  • andyjeier Andy (@andyjeier) reported

    @NBN_Australia Thanks for your help. @Telstra have now confirmed after trying to deny, the current NBN fault in Ferntree Gully is a Telstra issue with line upgrades. Although Telstra’s ETA keeps being pushed back, I’m sure we will have internet access again some time this year.

  • CannonFodderJnr Beavwa (@CannonFodderJnr) reported

    @Telstra The competition terms state that the winner's receipt and use of the prize is governed by the All Access Customer Terms, and *those* terms state you have to be a post-paid customer. So anyone can enter but only post-paid customers can receive the prize?

  • Abstract2145 Ben Hustwitt (@Abstract2145) reported

    @Telstra Help is a foreign concept to whoever is behind the 24x7 app. Finally cracked and decided to speak to the Ombudsman but surprise surprise the first hit on Google is a Telstra page with a phone number manned by an actual human who arranged the refund immediately.

  • Gato188 GAThompson (@Gato188) reported

    @Telstra Sick to death of your absolutely useless online processes for dealing with faults, after more than a week of outage. Sick of dealing with online agents in Karachi or wherever else in the Islamosphere, who might just as well be on Mars, & never read info previously given.

  • stevieanntas Stevie Ann (@stevieanntas) reported

    @Telstra I am currently on hold on the phone to solve the problem... but its taken me all morning. You guys seriously need to fix that stupid answering machine that hangs up if your problem is not listed.

  • ElenaOanaMarti1 Elena Oana Martin⚓💯 (@ElenaOanaMarti1) reported

    @Telstra In my settings it says that I do not have an internet connection, even yet I don't have any problems accessing web sites. I can access it on my mobile phone as well. Strange. Criminals are using my account somehow. I have paid my telstra bills on time.